Future Human Capital

Quality Education, Relevant Training & Talent Management: The Key To Growth

INSIDE • 2013 Outlook • 20th BMCC-JPA Programme Launched • Managing Reputational Risk 24508SCGBM_Great British_A4_Inc.ai 1 9/28/12 10:04 AM

January-February 2013 First Lines BMCC Board of Directors: Patrons: YBhg Tun Musa Hitam ast year saw a series of major HE Simon Featherstone, British High Commissioner milestones and events touching our shores, many of which involved Chairman: L BMCC playing a key role. Ministerial Dato’ Larry Gan, Catcha Media Bhd visits, the London Olympics, the Diamond Deputy Chairman: Jubilee and the Royal Tour to Asia, to name a Andrew Sill, The Royal Bank of Scotland Bhd few. In December, we closed out the year with Directors: our grand fi nale Corporate Christmas Lunch Soo Kim Wai, Amcorp Properties Bhd which saw nearly 500 guests in attendance. Mark Burgess, Amicitia Sdn Bhd Bob Olivier, Aspac Executive Search Sdn Bhd This year promises to be no less exceptional David Ng, DHL Express Malaysia & Brunei as we celebrate BMCC’s 50th Anniversary! Dato’ Justin Leong, Genting Bhd There is a special programme of events and Datuk Seri Michael Yam, InvestKL initiatives planned to mark this important Amanda Powell, KL Kudos Design Sdn Bhd chapter in our history. Michael McIver, Plus Three Consultants Sdn Bhd Osman Morad, Standard Chartered Bank Malaysia Bhd Firstly however, I would like to extend our Bill Addington, TechSol Sdn Bhd deepest appreciation to our newly enrolled Annual Sponsors. It is thanks to Datuk Peter Wentworth, OBE, Weir Minerals Malaysia their generous support that we will be able to further enhance our service levels Andrew Diamond, Yakimbi Sdn Bhd and facilitate broader business links for our membership. We are delighted to Ex-Offi cio: have received renewals from several of last year’s sponsors, a clear sign that Gavin Anderson, British Council we are continuing to create value. Tony Collingridge, OBE, UK Trade & Investment Dr Zainal Abidin Majid, Advisor To The Board The fi rst principal event on the calendar is the special Members’ Networking Night at the iconic Carcosa Seri Negara when members can reconnect with Molly Jagpal: Executive Director existing contacts and make new ones. Winnie Ng: Business Services Manager Nabisa Kassim: Commercial Activities This year also marks the 20th round of the exclusive BMCC-JPA Management Rafy Anuar: Events & Marketing Executive Programme. The high calibre of candidates has already attracted interest from a Henry Tay: Special Projects Offi cer number of our member companies keen to forge lasting ties with key personnel Deck Azwan: Accounts Executive in the Malaysian Government through this unique initiative. More details can be found on Page 6.

BMCC Magazine: In this issue, we look at the highly topical subject of Human Capital as Malaysia Editor: Amanda Powell Editorial Committee: gears up to implement the measures in its Economic Transformation Programme. • George Aveling • Marcus Osborne • Molly Jagpal Our feature section looks at the various aspects - education, training & develop- • Matt Smith • Bill Addington • Winnie Ng ment, talent management and more. Production: KL Kudos Design Sdn Bhd Lastly I would like to wish all our members a successful, prosperous New Printing: Tinggi Press Sdn Bhd, Lot 6, Jalan Kuang Bulan, Year and we look forward to engaging with you during this very special year at Taman Kepong, 52100 Kuala Lumpur. BMCC - there’s no better place to do business! Berita BMCC is published bi-monthly for distribution to BMCC members and other organisations in the business community. The views expressed or implied herein are those of the authors or contributors and do not necessarily reﬂ ect those of the Chamber.

BMCC 2013 Annual Sponsors & Partners BMCC

PlaƟ num Sponsors: Executive Ofﬁ ce:

4th Floor, East Block, Wisma Selangor Dredging, 142B Jalan Ampang, Gold Sponsors: Gold Partner: 50450 Kuala Lumpur. Tel: +60 3 2163 1784/2163 1786 Fax: +60 3 2163 1781 Email: [email protected] Web: www.bmcc.org.my Preferred IT Preferred Follow us on: Rental Partner: Airline Partner:

BMCCMALAYSIA January-February 2013 In This Issue

Contents Future Human Capital: As Malaysia pushes to implement its Economic Transforma- January-February 2013 tion Programme, high calibre human capital will become a premium. Quality education, training and talent management have never been more critical.

Cover Story Turn to Page 13 to read more. Diary Dates ■ First Lines ...... 3 January ■ Trade Talk: ...... 6 Thurs 31st BMCC New Year’s Members Networking > BMCC-JPA Programme Launched 5.30pm-9.30pm - Carcosa Seri Negara > BMCC Donates To Hospis Malaysia Renew old contacts and make new ones at this exclusive Members Only informal > CSR On A Shoestring drinks evening and BBQ at the beautiful > Business Engagement Dialogue and historic Carcosa Seri Negara

■ Special Reports ...... 8 February > Outlook For 2013 - Osman Morad, Mon 25th- BMW Malaysia Tennis Open MD & CEO, Standard Chartered Bank Sun 3rd Mar Royal Selangor Golf Club > Managing Reputational Risk - Follow the action as 32 leading ladies from the WTA Tour take to the court for Abigail Healey, Addleshaw Goddard this dynamic tournament. www.carbon-worldwide.com ■ CEO Spotlight ...... 10 Teh Lip Kim - Leading Force in Local Property March Fri 8th International Women’s Day Event Details to be conﬁ rmed Weds 13th- IPSEF Conference Thurs 14th Intercontinental Kuala Lumpur See Page 31 for details Tues 26th- Rail Asia 2013 Thurs 28th Kuala Lumpur Convention Centre Tues 26th- LIMA 2013 - Langkawi International Sat 30th Maritme & Aerospace Exhibition Langkawi Convention Centre ■ Cover Story ...... 13 April Human Capital For The Future: Fri 5th 20th BMCC-JPA Management Programme The Importance of Quality Education, Ofﬁ cial Opening Ceremony Relevant Training & Talent Management See Page 6 for more details

■ Meet Our New Members ...... 33 Tues 4th June BMCC Annual Charity Rugby Dinner Shangri-La Hotel Kuala Kumpur ■ News from Our Members ...... 35

■ Service Matters ...... 39 By George Aveling Coming Up: March-April 2013 Cover Theme: The Best of British ■ On The Social Scene ...... 40 Don’t miss out on this special edition of BMCC Magazine Festive Fun Kicks Off At BMCC Lunch as we celebrate our 50th Anniversary and everything ■ Intellectually Streaking ...... 42 British. Got a story to tell? Get in touch now! Saint Or Sinner? - Datuk Paddy Bowie, OBE Editorial Deadline: Wednesday 30th January Advertisement bookings open now! Contact 03 2163 1784 or [email protected]

4 January-February 2013 AMCORP 2_Final.ai 1 1/16/13 9:58 AM

AMCORP 2_Final.ai 1 1/16/13 9:58 AM

January-February 2013 Trade Talk 20th BMCC-JPA Round Set To Enhance Ties

BMCC member companies have the exclu- Whilst on placement, the candidate is re- sive opportunity to participate by selecting quired to produce an in-depth project pa- and hosting senior government offi cers that per based on the interest of the hosting have been carefully interviewed and short- company. In past years, this programme has MCC’s 50th Anniversary year will see listed by JPA. Companies can opt to take up achieved some exceptional outcomes, help- the 20th round of the unique BMCC- to two candidates each. ing companies to open doors into govern- BJPA Management Programme taking ment and strengthening their own govern- place. First introduced in 1983, this exclu- This year’s cohort of candidates is of excep- ment outreach channels. sive Programme provides an unparalleled tionally high calibre, all of whom hold sen- opportunity for senior government offi cials ior positions within a variety of Malaysian Programme Components to obtain "hands on" British/Malaysian pri- Government Departments including: 3-month total duration inclusive of: vate sector experience via a tailored indus- > Ministry of Health • Attachment modules with participating try placement within a host organisation. > Ministry of Higher Education companies in Malaysia > Ministry of Home Affairs • One week off-site Business Manage- A joint initiative between Jabatan Perkh- ment Module – to be conducted by lead- idmatan Awam Malaysia (JPA) – Public Ser- > MOSTI ing British Business School vices Department Malaysia and the BMCC, > Malaysian Nuclear Agency the Programme has been led and managed > Malaysian Qualifi cations Agency • Three weeks overseas attachment in UK by the BMCC over the last 30 years. En- > Royal Customs Department All expenses including fl ights, lodging, food dorsed by the British High Commission, it > Department of Irrigation & Drainage and transport for the participants for the entire programme are covered by the JPA. is fully supported by the Malaysian Govern- > Public Works Department and others ment.More than 290 Malaysian Senior Gov- For details and participation, call Ms Na- ernment Offi cers and 60 British companies A total of 14 candidates will be selected to bisa Kassim on +603 2163 1784 or email have benefi tted, helping to foster stronger take part, with 7 places still available. [email protected] links between the UK and Malaysian private and public sector.

Positive Feedback Business Dialogue Session

"Our two candidates proved very able and Sees Successful Outcome engaged. Their approach to this attach- he recent Business Engagement 2. Reviewing capital duty for registra- ment was positive throughout and they Dialogue Session held between Su- tion of foreign companies as branch both added valuable insights in their spe- T ruhanjaya Syarikat Malaysia (SSM or offi ces under the Companies Act cialist areas of timber and environmental Registrar of Companies) and KL’s Busi- 1965 to be capped at RM1,000 for policy, key concerns of HSBC and our sus- ness Chambers has delivered a positive companies not having any author- tainability strategy." Jonathan Addis, For- outcome. ised capital in their home jurisdic- mer Executive Director & Deputy CEO, tion - as opposed to calculating duty HSBC Bank Malaysia Via the Business Policy Committee, the on issued share capital. BMCC raised three key business issues, “Our candidate this year made a vital con- prompting SSM’s CEO Mr Mohd Naim SSM will introduce a fi xed incorpora- tribution by way of his Project to launch a Daruwish to remark that the BMCC had tion registration fee. The fee to in- construction industry Safety Award scheme, set an example as to how Chambers corporate a company will be based on something we have been attempting to do could engage their members for a posi- the type of company, and no longer on for several years.” Michael McIver, CEO, tive outcome. authorised capital. Plus Three Consultants The three issues presented and the re- 3. Exemption for SMEs and/or compa- “This is the 4th time we have been part spective responses were: nies with a turnover below a pre- of the BMCC-JPA Programme. It has been scribed amount from carrying out a great learning experience and we value 1. Removing the need for two resident statutory annual audits each year the mutual benefi ts that it offers to the directors which results in many in- (even dormant companies are re- Bank and the participants." Osman Morad, ternational businesses appointing quired to carry out statutory audit Managing Director & CEO, Standard Char- nominees from professional fi rms annually). This would bring Malaysia tered Bank Malaysia and hence increases the cost of do- in line with other countries. ing business in Malaysia. “We were very impressed with our two SSM will retain the mandatory audit candidates. The fi ndings gathered through Under the SSM’s new Companies Bill requirement for all companies to sub- the Project undertaken will be brought to (New Policy), a company can now be mit year end accounts but will intro- a higher level as we believe it could greatly incorporated with just one resident duce a new exemption category for benefi t the SME industry and the country director. The New Policy will be pre- certain companies. as a whole.” Azlam Shah Alias, Corporate sented to the Cabinet in March. & Legal Affairs Director, Tesco Malaysia

6 January-February 2013 Trade Talk BMCC Supports Hospis Malaysia With RM210,000 Donation

and extend Hospis Malaysia's services in engaging with children suffering from ge- netic, developmental, perinatal and meta- bolic conditions.

Speaking at the cheque presentation ceremony, British High Commissioner to Ma- laysia and BMCC Patron HE Simon Feather- stone CMG (below) said, “We are extremely grateful to the BMCC for its generosity in supporting Hospis Malaysia with this substantial donation. It is ﬁ tting that the money being donated will enable Hospis Malaysia to provide training and education support for paediatric palliative care – a subject dear to The Duchess's heart.”

BMCC Chairman Dato' Larry Gan echoed these sen- timents, adding, “The BMCC is very ospis Malaysia was recently the re- proud to be able to cipient of a donation from BMCC to- contribute this sub- talling RM210,000. The funds were H stantial amount to raised during the highly successful business such a worthwhile luncheon organised by the BMCC during organisation. This the maiden visit to Malaysia by Their Royal is indeed a much Highnesses the Duke and Duchess of Cam- needed initiative bridge. that Hospis Malay- Sponsored by Standard Chartered Bank Ma- sia has begun.” laysia, the luncheon was attended by over 1,000 guests from the business fraternity. HRH The Duke of Cambridge expressed his support for the initiative during the Lunch- CSR On A Shoestring: eon when he said, "Let me end by thank- ing the British Malaysian Chamber of Com- merce most warmly for your generosity in BMCC Seminar Shows How donating the proceeds from this event to he BMCC and BP teamed up with event “While CSR projects refl ect a company’s Hospis Malaysia - you are supporting a re- partner the British Council recently to responsibility and commitment to social is- ally wonderful cause.” T present a breakfast talk headlined CSR on a sues, businesses today are operating across The money will form a start-up fund to en- Shoestring. The talk was designed to reach multiple boundaries and need to be mindful able Hospis Malaysia to deliver training and out to businesses and share insights on how of accountability, responsibility, transpar- education support to help implement Ma- companies can properly manage their CSR ency and a growing demand to undertake laysia’s new Paediatric Palliative Care Pol- efforts with minimal budgets. It also cov- social roles – all these while minimising the icy. Launched in September, the Policy was ered the do’s and don’ts when measuring costs and maximising the impact of such introduced to advocate further provision the impact of CSR endeavours. projects,” said Jane. for paediatric palliative care - much need- Led by Jane Massy (CEO of ABDI), one of the “As measurement does not necessarily re- ed by children with life-limiting illnesses. UK’s most experienced Return On Invest- late to fi nancial fi gures, what would be a With collaboration and reciprocal training ment practitioners, the seminar highlighted good measure of the success of CSR pro- already planned with the East Anglia Chil- that regardless of whether companies were jects?” Using pertinent case studies, the dren's Hospice (EACH), a UK-based charity looking to start or are already actively run- seminar showcased examples of businesses of which HRH the Duchess of Cambridge is ning a CSR project, the management and that are managing and optimising their CSR Patron, the donation will be allocated to evaluation of a sustainable social project projects. help fund annual paediatric palliative care can be challenging and subject to strict re- Sponsor: Event Partner: training courses, develop enhanced exper- views. tise in paediatric palliative care for all staff

January-February 2013 7 Special Report Outlook For 2013

Mergers & Acquisitions by Osman Morad This is an interesting development as re- Managing Director & CEO gional central banks are currently in the Standard Chartered Bank Malaysia fi nal stages of launching the ASEAN Banking Integration Framework (ABIF), which will make it easier for qualifi ed banks in the The driver of growth will remain domestic region to expand within the ten member demand and continued consumer spending. countries. Timelines may be discussed at Household loans are expected to expand the next ASEAN fi nance Ministers meeting in with the launch of government-initiated af- April 2013 in Brunei. fordable housing schemes. The potential entry of banks from other Economic Transformation Programme (ETP) ASEAN member countries into Malaysia may activities will underpin domestic demand intensify competition which may induce growth in 2013: smaller banks to consolidate and pursue further integration. • Generally, the anticipation of loan n 2012, the earnings momentum of banks growth is at 2 x GDP. was maintained with strong loan growth, For Standard Chartered, Malaysia remains Irobust non-interest income, and lower • We also expect net interest margin an important franchise to the Group. We loan loss provision despite the ongoing Net (NIM) to continue to come under pres- have made signifi cant investments, taking Interest Margin (NIM) compression. With sure due to scaling up of new entrants, the route of organic growth as we continue the prudential management of Bank Negara competitive rates given to the ETP- to put effort into deepening our relation- Malaysia (BNM), banks remain in excellent related business loans, and potentially ships with our clients and enhancing our shape based on the capital ratios coupled rising cost of funding to comply with customers’ banking experience. In keeping with reducing Non-Performing Loans (NPL) Basel III liquidity requirements. with the Group’s overall strategy. we will and impairment ratios. maintain our organic growth but remain • Impaired loans should maintain at low alert for opportunities that will comple- Malaysia will continue its GDP growth, levels depending on the banks’ risk ap- ment our approach towards expansion. which has been forecast at between 4.5 petite and portfolio balance. percent and 5.5 percent. At Standard Char- Loan Growth tered, we are projecting Malaysia’s GDP We see industry loan growth trends in 2013 growth to be 4.7 percent due to weaken- remaining strong but at a lower pace than ing exports as consuming nations on auster- that recorded in 2012. This is in line with ity drive reduce imports. With China’s soft our GDP growth projection of 4.7 percent, landing, Malaysia’s exports to and imports compared to this year’s expected GDP from China may potentially slow down re- growth of 5 percent. ducing the ability to absorb the slacks of bilateral trades with the European Union Non-Interest Income (EU) and US. The macro backdrop that supported strong fund fl ows into emerging markets and Asian In the banking sector, we believe Basel III credit markets in 2012 is still in place and will have a profound impact in 2013. Al- should help regional credit markets gener- though banks are already deploying their ate positive returns. From a Malaysian per- Islamic banking will remain a growth sector increasingly scarce capital resources in a spective, non-interest income will continue for Malaysia and we intend to fully leverage more capital-effi cient manner, we expect to increase with deal fl ows fuelled by incen- and remain committed on our Islamic bank- the implementation of Basel III from 2013 tives for Sukuks and increased transactional ing platform. As at the end of 2012, there to accelerate the pace of change. Never- banking fees on forex hedging activities. are a total of 10 Standard Chartered Saadiq theless, we are optimistic that fundamen- branches, growing our entire network to 42, tals which are already in place, coupled Non-Performing Loans further expanding our footprint in Malaysia. with greater emphasis on risk-based pric- Non-performing loans are expected to re- ing, will ensure the banking sector contin- main at low levels in 2013. This will be We continue to see opportunities in our ues to be vibrant and play an important role primarily due to the industry maintaining a high value segments such as SME and Prior- in Malaysia’s nation-building initiatives. cautious outlook on lending, given the chal- ity Banking and will focus on building and lenging economic environment. broadening our market share for these seg- 2013 Prospects ments, including mortgages. Innovation will Overall the banking sector outlook for Net Interest Margins be a key differentiator. 2013 is expected to remain strong although For net interest margins, the same factors lending activities could decelerate in the that impacted the industry in 2012 will con- Globally, Standard Chartered continues to fi rst quarter with slowing corporate loan tinue to exert pressure. Hence, we foresee chart record growth. With Malaysia being in disbursements and consumers adopting a further compression from increased liquid- the centre of the SE Asia region, it is poised “wait and see” attitude pending the up- ity cost due to Basel III and intense compe- to take advantage of the potential of Asia coming General Election. tition in the industry. leading global economic growth.

8 January-February 2013 Special Report Managing Reputational Risk

he fall-out of damage to a company’s reputation can be catastrophic – from Companies are under scrutiny like never Tgreater uncertainty among investors before and in our image-conscious age, and a drop in a company’s share price to greater diffi culty in fi nding suppliers and businesses live and die by their reputation. a possible dip in sales owing to decreased Abigail Healey, of Addleshaw Goddard’s confi dence or greater cynicism among con- Reputation Protection Team, outlines some sumers. And with the world-wide web, bad news travels fast, far and wide. measures for protecting that reputation.

In this climate, businesses are focusing on how they can protect and enhance their reputation and build and retain trust in with corporate governance regulations can Freedom of Information their brands. They need to work hard to often bring real advantages, particularly Companies are continuing to grapple with minimise hostile media coverage that will through better risk management and an im- the ramifi cations of the Freedom of Infor- affect how all stakeholders – from custom- proved image in the eyes of shareholders, mation Act 2000. The law, which came fully ers and the public to investors, analysts, other stakeholders and the public. into effect on January 1, 2005, gives mem- suppliers, government bodies and also their bers of the public the right to request in- Many companies have gone beyond the employees – perceive the company. formation held by public authorities. While regulatory requirements in a number of there are some exemptions, this includes The key threats to a company’s reputation areas, particularly in the way they identify information about businesses that has, for are wide-ranging; no system is foolproof and manage risk. They are also increasingly example, been acquired by regulators or and even the best-run organisations are transparent about their corporate govern- provided by companies when tendering for likely to attract negative publicity at some ance regimes and are communicating this public-sector contracts. point. In managing reputation, the impor- through their websites. tance of good corporate governance cannot The legislation also applies retrospectively In all companies, the board’s responsibil- be underestimated. making it possible for people, frequently ity is to ensure that the way information journalists, to request historic information. Corporate Governance Is Key is distributed, decisions are made and risks Transparency and integrity are board level controlled is monitored. Without suitable Preparing For A Crisis issues. Companies must plan not only to checks and balances in place, accounting, How ever well you manage threats to your maximise shareholder value but also to trading or other problems may escalate, reputation, every business at some point is minimise the risks associated with their ac- endangering the business’ reputation and likely to become the focus of hostile media tivities. Failure to manage these risks can its very future. attention. But by taking a proactive ap- lead to a loss of trust and erosion of value. Money Laundering proach there is much you can do to minimise its impact. Externally, companies need the goodwill of Complying with tightened regulations on major shareholders, customers and other money laundering and legislation concern- While it is impossible to anticipate when stakeholders to make the tough decisions ing proceeds of crime is essential. An or- a story may break, you should know what necessary to sustain profi tability. Internal- ganisation’s reputation could be severely skeletons are in the corporate closet and ly, they are increasingly focusing resources damaged if it is connected with an offence develop plans to react to possible stories. on ensuring compliance with regulatory re- under these regulations/legislation. The quirements. Good corporate governance is Money Laundering Regulations place strin- Crisis Management Checklist: fundamental in both these areas. gent requirements on professional services 1. Put a crisis management team in place fi rms such as accountants, audit providers The regulators’ response to corporate col- and solicitors to take an active role in the 2. Plan your responses to possible stories lapses and disasters has been to increase prevention of money laundering. 3. Be cautious in your response until the the corporate governance requirements facts become clear for public companies signifi cantly. Key el- Under the Proceeds of Crime Act, conceal- ements include: the recognition of the ment, arrangement, use or possession of 4. Assess your options under media codes increasing importance of “independent” proceeds of crime and the failure to report of practice non-executive directors; the separation of any reasonable suspicions relating to such 5. Consider the pros and cons of any legal the role of chief executive and chairman; proceeds is a criminal offence. Any individ- action carefully ual can be convicted under this legislation. improved procedures for recruiting direc- 6. Don't threaten action you're not pre- tors; and a sharp focus on internal controls The Money Laundering Regulations and Pro- pared to carry out and risk management. ceeds of Crime Act place far greater obliga- 7. Don't stonewall – people will assume Increased media focus on corporate gov- tions on businesses in the regulated sector you're guilty ernance means that if something goes glar- than ever before. In this case it’s best to 8. Tackle inaccuracies in a story robustly ingly wrong it becomes apparent far more seek legal advice and, potentially, err on 9. Keep employees informed quickly and publicly, and there’s far greater the side of caution by training staff about scope for investors to attack the company. the issues involved and setting up appropri- 10. Build good relationships with external Doing more than the minimum to comply ate internal procedures. lawyers and communications advisers

January-February 2013 9 CEO Spotlight

Building Innovation

riginally one of Malaysia’s pioneering its portfolio and more launching soon, the tin mining organisations, Selangor company focuses on building innovation ODredging Berhad has since diversi- into its developments to “give people what fi ed into a leading property development they don’t know they want,” says Ms Teh. fi rm, largely under the keen eye and fi rm hand of Managing Director Ms Teh Lip Kim. “One of the most important aspects of our approach is spatial planning. We look in de- “We make sure that we follow through and Taking up the role in 1998, her fi rst task tail at the relationship between the spaces implement the concept fully,” says Ms Teh. was to consolidate the fi rm’s operations and the sizes of the rooms to ensure that “We look into every aspect of the develop- and business interests, which involved each property delivers the right customer ment to make sure the emotional feel is some very tough and bold decisions, includ- experience.” there – right from the car park and lighting, ing asking friends and relatives to leave to the design layouts, to the materials we At Windows On The Park, a new project the company. When the move into property use. This all-embracing thought process is in Cheras, for example, the condomini- came in 2004, this too was not without its very important.” challenges. The prolonged fallout from the um development sits on a nine acre site, Asian fi nancial crisis of the late 90’s com- more than 50 percent of which has been In Taman Melawait, the 20trees develop- bined with an increasing amount of compe- retained as parkland. “We looked at the ment combines a mix of bungalows with tition led to a series of setbacks. site to see what we could do differently. private pools, courtyard homes, garden We have created three spaces within the homes, terrace homes and low-rise apart- Forging ahead with steely determination, park – one each for family time, quiet time ments. Twenty uniquely different environ- Ms Teh has since transformed the compa- and sports activities.” All of the apartments ments have been integrated into pockets ny into a niche property player. Currently have views onto the park and more specifi - of space within the development, creating with 15 completed or ongoing projects in cally, the bedrooms and living areas do. different sensory experiences.

Windows On The Park: natural environment

10 January-February 2013 CEO Spotlight

Dedaun: limited edition luxury

Innovative design, close modelled on a small community complete attention to detail and quality with village green. The fi rm also has one Aman Sari: spacious family living project in the UK, a heritage building which products are the hallmarks of is currently leased to a fi nancial institution. Selangor Dredging properties The innovative designs, close attention to detail and delivery of quality products are “We don’t have a set formula,” says Ms hallmarks of Selangor Dredging that have Teh. “We look at the best solution for the have garnered a number of industry awards location. This can be as simple making sure for the fi rm recently, including the Asia- the orientation of the building is optimal Pacifi c Entrepreneurship Award 2012, The to maximise light and minimise heat reten- Fiabci Prix d’Excellence Award 2011 and the tion. In this way, we introduce sustainabil- SIA Architectural Design Award 2010. ity into our developments.” The latest accolade is for Ms Teh herself For its project in Penang, By The Sea at who has been named as Malaysia’s Ernst Batu Ferringhi, the company is involved in & Young Woman Entrepreneur of the Year rehabilitating the river that runs through 2012. Asked what the secrets for success “The priorities are personal, family, busi- the site. “We are the fi rst private developer are, she says it is important to establish a ness – in that order. Refl ective skills are very to embark on such a scheme,” explains Ms balance in life. important as well as a keenness to learn,” she says. Knowing the right questions to ask is another key quality and of course to be decisive and not afraid to take risks.

All characteristics that Ms Teh has clearly deployed in helming the company to its current leading position in the market. www.sdb.com.my

By The Sea: inspirational views

Teh. “We have set up a system that uses proven technology and the result is clear water that will help to regenerate and sustain marine life. We are also working with schools in the local community to help in- culcate good environmental practices for the long-term.”

Outside of Malaysia, Selangor Dredging is also a growing force in the Singapore market with a total of ﬁ ve projects already underway or launched, including the latest initiative, The Village at Pasir Panjang,

January-FebruaryJanuary-February 2013 2013 11 January-February 2013 Cover Story

As Malaysia strives to move up the value chain, education, training and talent management have been firmly placed on the national agenda. Access to a quality education and relevant qualiﬁ cations that help young people enter the world of work have never been more essential. Programmes to identify, nurture and develop high calibre talent are becoming recognised as vital for companies to ensure long-term sustainability. Already strong, the ties between Malaysia and the UK in this field are growing as Malaysia aims to become a transnational education Future hub and British institutions set up on Malaysian soil. Turn the page to learn more. Human Capital

January-FebruaryJanuary-February 2013 2013 131113 Cover Story Engaging In English

he Malaysia Education Blueprint for The British Council is working closely with the Ministry of Education and 2013 to 2025 is a clear indication of Corporate Social Responsibility sponsors to meet primary state school Tthe Government’s recognition of the importance of education in the nation’s English teachers’ needs and address the challenges they are facing, economic and social development. One of but what are those needs and how can challenges be changed into the aspirations for Malaysian students set developmental opportunities? Adam Jameson takes a closer look. out by the report is bilingual profi ciency in Bahasa Malaysia and English. A key theme, identifi ed by the Blueprint, in achieving this aspiration, is a further improvement in the quality of teaching. The bilingual aspiration is recognised as a particular challenge within the more rural areas of the country where it is acknowledged that there is a signifi cant inequity in student success.

The British Council has been working with the Ministry of Education and corporate partners to assist Malaysian teachers of English in their professional development, and consequentially in bringing the best out of their students. To achieve this, the British Council is currently running three large-scale teacher development projects in Malaysia. These projects, ELTDP (Sabah, Sarawak and Labuan), TEDP (West Peninsu- lar Malaysia) and Pro-ELT (Peninsular Ma- laysia) focus on primary school teachers of Years 1 to 3 and begin by understanding the diffi culties faced by many Malaysian teachers. A number of these issues are recog- lum resulting in a need to shift away from overcome when planning and delivering the nised in the Malaysia Education Blueprint. “traditional” teaching methods are cited by teacher development projects. the Blueprint. Diffi culties such as an increased workload Issues pertaining to student motivation and in non-classroom work - a 2011 Ministry The 2011 change in curriculum has required students recognising the need to learn Eng- survey of 7,853 teachers found that they a certain amount of on-going support and lish are major ‘fi rst barriers’ for primary report working anywhere between 40 and retraining for teachers. This change has state school English teachers in rural con- 80 hours per week, with an average of 57 brought with it a change in assessment texts. hours - and a change of teaching curricu- methods - from summative testing to more continuous as- In recognition of the fact that parental sessment. involvement in early education and early literacy is key, the British Council’s pro- Increasing pa- grammes are currently focusing their ef- rental and com- forts in this area. munity support, particularly in The projects use reading workshops and rural communi- reading circles to develop participation and ties, is another relationship building between the schools area in which and the wider community. The Learn Eng- students’ learn- lish Family Programme developed a series ing could be of workshops for parental involvement in improved in the early reading (above). future. These A full programme of training was sent to issues were 7,000 schools in Malaysia. This is being challenges the supported by teacher mentoring and pro- British Council grammes run by corporate volunteers from worked hard to UEM Berhad.

14 January-February 2013 Cover Story

“There is a positive shift towards creative and engaging teaching within the English Language classroom in Malaysia, and a growing interest from parents.”

The idea of school-based assessment - an ongoing method of assessing a child’s ability through regular formative assessment - is one area in which teachers are having to adapt. This change from using formal testing to much more frequent in-class assessment tasks is a major shift. The main dif- ﬁ culty that many teachers have with this is Gifted Students the amount of time it can take inside the classroom to assess individual students. This is considered by many teachers to be ‘lost’ teaching time. Get Step Up

The British Council mentors have been uring the summer of 2012, The Brit- The school was designed and built specifi - working with teachers to develop ways of ish Council trained more than 100 cally to cater for the needs of gifted stu- integrating assessment into lessons by us- Dstudents from the National Gifted dents and enhance their special academic ing - and effectively managing - communi- Centre, also known as Pusat PERMATAp- talents. In addition to bright classrooms, cative language activities, language games intar Negara. The training took place at trainers and students also had access to and collaborative exercises. Universiti Kebangsaan Malaysia’s main a state-of-the-art computer room where campus about 35km south of Kuala Lumpur they had the chance to improve their The use of these techniques is, in many cas- at the Centre’s residential school. English through the guided use of British es, a signifi cant step beyond a lecture style Council online resources. The English lan- of teaching, which is what many teachers From the outset, the National Centre for guage aspect of the UKM programme has and pupils had become accustomed to. the Gifted had a clear idea about what been so promising that organisers are now Due to the noticeable differences between they wanted from the course. Their main considering online language training with lecture style and communicative practice, objective was to engage the students in the British Council to provide long-term teachers had to be equipped with an en- communicative English activities and ex- support during the programme. hanced set of classroom management skills pose them to native-like English. The Brit- to enable them to maintain control in what ish Council matched their requests with As well as teaching English language and was, potentially, a much more lively class- the appropriate language systems and soft skills, the British Council’s interac- room. skills as well as functions that an SPM stu- tive methodology also encouraged every dent would need to succeed academically, student to participate regardless of their There is a great deal of early evidence and socially, in an English-speaking coun- aptitude level. Students worked in groups of positive outcomes from these mentor- try. This meant that students had to also and took part in project-based activities. ing projects - which include thousands of learn how to deliver presentations, debate classroom observations. The introduction and socialise in English. When asked about In one example, students conducted mar- of a range of classroom management tech- what they found useful on the course, one ket research which required them to de- niques is shifting the focus from teacher- of the gifted students said, “Building our sign the survey and collect data from more centred to learner-centred. This then al- confi dence and overcoming ‘stage fright’ than 60 respondents. Students were then lows for meaningful language practice to whilst conversing in English.” required to think about how to interpret take place. and present the data to their trainers and The students were fi rst required to under- classmates. Another project involved on- Students are more engaged in their lessons go a placement test, involving a written line research of different environmental and more engaged with English. We are exam as well as an interview. The results bodies around the world. This time, they seeing a shift towards creative and engag- of the tests identifi ed fi ve groups at inter- had to narrow down their research and ing teaching within the English Language mediate and upper-intermediate levels. present their fi ndings to the rest of the classroom in Malaysia, and a growing inter- class. est from parents in school activity - a trend The British Council management then which looks set to continue. worked closely with the organisers at The trainers played a big role in creating the Centre to produce a syllabus that a learning atmosphere where they encour- focussed on speaking and pronunciation. aged students to research and think glob- Adam Jameson is a British Council ‘Teacher The Council’s trainers customised the ally. Anne Chapman, a trainer from the Development Trainer and Mentor’ work- course, taking into consideration the stu- British Council, said that the best thing ing on the Teacher of English Development dents’ specifi c needs and life experiences. about teaching the course was the stu- Programme (TEDP). He currently mentors Each level aimed to enhance the students’ dents, adding, “They were always so well- 50 primary state school English teachers in communication skills to prepare them for behaved, responsive and keen, but best of Kedah, Perak, Perlis and Pulau Pinang. competing to join top-ranking universities all they liked to have fun. The students E: [email protected] abroad. made all the effort worthwhile.”

January-FebruaryJanuary-February 2013 2013 172115 Cover Story Developing Human Capital

In the education sector, the effectiveness of the teacher in the classroom is the most critical component in the delivery of a quality education. Valerie Thomas- Peter, Director of School at The Alice Smith School, looks at the key measures required for the recruitment and retention of this vital talent.

he international education sector is Interviews are always conducted on a face- Professional Review and Development (PRD) currently booming, with more schools to-face basis which enables the School to is one strategy we use to motivate and de- Tbeing developed and opening across achieve the best match between the re- velop teachers. By setting clear, negoti- the world, particularly in South East Asia. quirements of the post, the qualities of the ated and challenging yet achievable targets The result of the ‘boom’ is increased com- teacher and the team dynamics. Once the on an annual basis, the School is able to petition amongst schools to secure top appointment is made in January, continual focus on development of initiatives at the quality teachers, and also to retain them contact is kept until the post commences in grass roots level and also invest in the per- for longer than a two-year contract. September. sonal development of teachers at an individual level. Individual targets are agreed The best teachers are able to search for the So how do we retain these highly qualifi ed annually which include school-wide agreed best teaching posts where they will consid- staff for longer than one two-year contract? elements. er factors which are wider than the salary and benefi ts package. Other considerations More Than Money Progress towards achieving the targets is will include whether the school provides The second strategy is to promote their monitored during the course of the year high quality opportunities for personal and development in a way which keeps them by the team leader and at least one class- professional development, promotion op- motivated and committed to the School. A room observation is conducted. An interim portunities and the quality of life. good salary and benefi ts package is a pre- review meeting mid-year will ensure that requisite and we continually benchmark all is ‘on track’ and then a fi nal review will Investing In Recruitment ourselves against the other top education take place at the end of the year. The PRD Effective recruitment is essential. Educa- establishments in the region. process is not tied to fi nancial remunera- tion job fairs abound and many schools con- tion which ensures that the best teachers centrate on what can be viewed as the ‘fast Money alone, however, is not suffi cient. The best teachers often have their choice of the are willing to set themselves challenging food’ approach to the recruitment of teach- targets without fear of penalty. ers. The pitfalls of this approach are the best jobs regionally and internationally and reduction of control that can be exercised some will move schools every two years just Throughout the PRD process, there is a fo- over the choice of candidates available and to get the best deal. From a school perspec- cus on the needs of the individual but also also the lack of ability to precisely match tive, this is not ideal as both parents and the needs of the institution. Training (Con- the right person with the right job bearing children prefer the school of their choice tinued Professional Development or CPD) in the team building dynamic. to be an oasis of continuity and stability in features very strongly in the School and is what can be a highly volatile expat world. A good quality recruitment process is worth investing time and money in, as the divi- dends it pays are better control of the process and longer-term service from quality members of staff.

The Alice Smith School has developed strategies to ensure that it can recruit and retain the very best teachers. Advertisements are placed in one of the best British teacher journals to ensure that vacancies come to the attention of the most highly qualiﬁ ed recruits. The School only employs fully qualiﬁ ed teachers as this is the best way of ensuring that the quality of the education on offer is not diluted.

Each application is carefully scrutinised and references checked before interview.

16 January-February 2013 Cover Story

Fact Facts Education & Training In Malaysia

• Malaysia is one of four priority markets for British products and services related to the sector, worth over £280 million a year

• Currently, more than 14,000 Malaysian students are studying at UK universities

• An additional 58,000 are regis- tered for a UK qualiﬁ cation in Malaysia

• Foreign education and training institutions are opening branch campuses as Malaysia moves towards becoming an ‘Education focussed on three areas: School-identifi ed benefi t from refl ecting on how they under- Hub’ of the ASEAN region priorities or developments (including cur- take their work and can extend their skills, riculum), leadership development and fi - knowledge and understanding to enhance • The 10th Malaysia Plan and nally personal development. A range of their professional practice. To do this, all Economic Transformation Pro- strategies is used to enable staff members members of the learning community will gramme outlines more measures to access CPD, without necessarily going take an active role in their own professional to transform Malaysia into a away on a course. development and also have a responsibility high-income economy, increas- to support the professional development of ing per capita income to £9,000 The Alice Smith School is a regional centre colleagues. of excellence for education CPD provision per annum. This requires train- and has created a working environment The benefi ts of the School’s effective CPD ing, re-training and upskilling of where all staff members feel increasingly programme are: the workforce, and producing valued. Professional development needs • higher quality of teaching and learning graduates for industry needs are acknowledged and where possible met through the School’s CPD programme. • improved standards • The recent Graduate Tracking • highly motivated staff who feel sup- Study of the Higher Education Climate For Continuous Learning ported in their career development Ministry shows that about 40,000 To achieve this, the School views itself as a • improved levels of staff retention graduates are still unemployed learning community where all are involved in a continuous process of improvement and This is not, however, a cheap fi x. Expendi- • Business opportunities include- enrichment. Those who work in the organi- ture on the professional development of all teacher training for English, sation are committed to fostering a positive staff is a critical component in the continu- Maths & Science; upgrading of climate for continuous learning. All staff al improvement of standards and therefore qualifications for pre-school has to be budgeted for annually. teachers; UK-Malaysia dual Since its founding in 1946, the Alice Creating Opportunities certification/joint awards for Smith School has grown into a diverse The fi nal piece of the jigsaw is the inter- international recognition of Ma- and dynamic community with more nal promotion of staff to leadership posts. laysian skills training; corporate than 1,500 students from over 45 dif- Provided the appropriate development has training and joint R&D activities. ferent nations. taken place and the right member of staff has the key skills and attributes for the • In 2012, the British and Ma- Accredited in December 2011 as a post, internal promotion can be the most laysian Ministers of Education British School Overseas (BSO), the powerful motivator of all. signed the ‘Malaysia-UK Joint Alice Smith School is one of the fi rst The retention of high quality employees in Statement on Higher Education schools in Malaysia and one of the the education sector not only makes good and Skills’ earliest in South East Asia and wider sense in terms of continuity and security afi eld to obtain this prestigious ac- for students and parents but it also makes • In the field of Trans-National creditation. The School is also a full great sense economically for the school in Education, there are currently member of the Council of British In- terms of developing the school’s potential around 410,000 students and in ternational Schools. and also the next generation of interna- 2020, the British Council expects www.alice-smith.edu.my tional school leaders. 800,000

January-February 2013 17 Cover Story Addressing Talent Shortage: Investing In Training & Development

The world is in the seventh year of a global talent crisis and employers are becoming complacent about the precarious position they ﬁ nd themselves in as they search for the right talent. A dangerous situation as the talent crisis deepens.

mployers need to forecast the impact closing skills gaps — more employers seek of current and future talent gaps then to address talent shortages by providing Edevelop proactive, innovative and training and development for existing staff fl exible workforce management strategies, than was the case in 2011, particularly tightly aligned to business strategy – in par- among those employers saying that talent with specifi c expertise. Companies that ticular focusing on the skills development shortages are having a high impact. pinpoint weaknesses faster than their com- of existing staff. Learning Potential petitors can take measures more quickly to According to ManpowerGroup’s 2012 Talent More organisations are adopting a “Teach- fi x these shortcomings. Shortage Survey, one third (34 percent) of able Fit” approach, by hiring individuals It is also important to consider reskilling employers surveyed globally and 45 percent without all the prerequisite job skills, but individuals who may not meet all the job of those in Asia Pacifi c said they are hav- who have the potential to learn and grow specifi cations, but whose capability gaps ing trouble fi nding the talent they need. Si- into the specifi c job role. This approach can be fi lled through a targeted training multaneously, employers are seeking more can also be used to identify and cross-train and development programme. specifi c skill sets and combinations – not workers who have the capability and poten- just technical capabilities but also critical tial to be developed into other roles. The Tapping Into Mature Resources thinking and collaborative skills that will 2012 Survey found that one in every eight One cohort of resources often overlooked help drive business. employers that successfully overcame tal- for training and development is older work- ent shortages used this method. ers. Employers assume that they may not Common reasons employers give to explain be as interested as their younger colleagues their diffi culty in sourcing qualifi ed candi- With a “Teachable Fit” mindset, employers to grow and develop, which is often not the dates include: a simple lack of both avail- can greatly expand the pool of possible can- case. The rapidly aging workforces of many able applicants in their local market and didates for a position. By recruiting for cer- countries are putting additional pressure on technical competencies. tain skills that are hard to train and training already fragile economic and fi scal stability skills that are easy to learn, employers are and it is in everyone’s interests for workers Employers, globally, refer to a shortage of investing in highly valuable individuals and candidates with industry-specifi c qualifi ca- to continue contributing to the workforce turning them into loyal employees. The for as long as possible. tions, both for professional roles and skilled downside is that teaching and learning new trade roles. The category also includes oth- skills, no matter how basic, takes time. Ahead of an exodus of skills as many older er specifi c technical competencies ranging workers retire, employers should also be from the ability to speak a foreign language mindful of the need to develop mentoring to IT capabilities and machine-operation and knowledge transfer programmes to en- skills. Part of the reason these skills are sure that they have the workforce in place proving so hard to fi nd is the rapid rate of to accelerate growth. change. The skills required to perform in a certain role are changing all the time, par- Longer-term, organisations should also con- ticularly due to fast-paced technological sider collaborating with educators to iden- evolution. tify skills gaps and ensure the workforce of the future is equipped with the requisite According to ManpowerGroup’s survey, em- Individuals can better control their careers skills. Employers also have an important ployers are pursuing a number of strate- by tracing new experiences and develop- role to play in improving the profi le of vo- gies to overcome talent shortages, ranging ment via an employability profi le. Employ- cational education for young people. from providing additional training for cur- ers would be wise to develop job success rent staff and boosting compensation, to profi les rather than only traditional job de- The development of workers is the most partnering with educational institutions to scriptions to better articulate the outcomes strategic effort an employer can invest in provide candidates with the essential skills that need to be achieved for an individual to create competitive advantage. However, that companies cannot impart on their own. to be successful in a role. to be most effective, this must be done as part of a comprehensive workforce strat- Closing The Skills Gap Employers need to assess skills more pre- egy closely aligned with business strategy. In the short-term, employers must recali- cisely and comprehensively to identify the Employers need to work with their people brate their mindsets to consider candidates priority areas for development in line with to unleash their full spectrum of skills, en- who may not have all the specifi c skills a job their business objectives, both long- and gaging them on a human level and retaining requires. This is especially true for systemic short-term. Assessments should cover com- high quality talent to succeed in this new shortages of in-demand roles. Employers munication and other softer skills, along reality. are becoming slightly more proactive about

18 January-February 2013 Cover Story

or BAE Systems, the global defence, aerospace, cyber-security and elec- Ftronics systems multi-national, engineering is at the heart of everything it does. It goes without saying therefore that a steady stream of high quality engineering talent is vital for its future success.

Sitting alongside the need to meet this requirement are the ﬁ rm’s corporate respon- sibilities to the communities in which it operates. Part of this responsibility involves helping to enrich the teaching of science- based subjects and encourage greater numbers of young people to study science and engineering or to consider an engineering- related apprenticeship.

As such, BAE Systems runs a series of education programmes, graduate opportunity schemes and apprenticeships to encourage and develop engineering talent in the markets where it operates. Building

The BAE Systems’ schools programmes for example enable engineers to share their enthusiasm for technology directly with A Talent Pipeline young people and teachers. Working with governments and education institutions, BAE Systems helps create activities that to three rural schools in Bintulu, Sarawak. impact on the sport. As Heather explained, will excite and engage young people. In the Around 200 students aged between 13 and “The success of any athlete is the result of higher education sector, BAE Systems has 17 years old took part along with their many hours of training, dedication and sac- relationships with more than 100 universi- teachers. rifi ce. However, in the case of wheelchair ties world-wide where it works on mutually athletes there is an added dimension – the benefi cial programmes developing state-of- Managed in collaboration with University work of the engineer who designed the the-art technologies. Putra Malaysia, the three-day programme wheelchair.” aimed to develop the students’ knowledge With lifelong learning programmes already of and excitement in engineering as a ca- Faced with the challenge of having to make well-established in its major markets of the reer. The Roadshow also set out to demon- a model wheelchair, the students got to UK and the US, pioneer projects have lately strate that science and engineering can be learn a little about torque, track and turn- been introduced in India and Saudi Arabia. fun by bringing the science of athletics to ing moments, and gain an insight into some life - a highly topical subject following the of the scientifi c principles used to make An Outreach Programme was also launched London Olympics! wheelchairs faster and easier to control. here in Malaysia recently with an inaugural Education Roadshow. Organised in partner- Led by human factors scientist Heather Tom Tizard, of BAE Systems Malaysia, also ship with MIGHT-Meteor Advanced Manufac- Page from BAE Systems’ Advanced Technol- involved in the project, said, “The range turing (MMAM), the Roadshow reached out ogy Centre, the sessions provided an insight of learning abilities meant we had to be on engineering as agile and adapt the activity complexity to a potential career, the audience. That said, the students were outlining the dif- very enthusiastic and responded well to the ferent disciplines challenges they were set.” and professions associated with each Dr. Abdul Rahim Abu Talib, Senior General fi eld. Manager of MMAM, said: “We aim to rep- licate the project to many more schools The students also in the future. We have seen the accom- had the chance plishments of Malaysian medallists in the for some hands-on Olympics and we believe the Roadshow pro- involvement with gramme will defi nitely spark the interest of the practical chal- our younger generation!” lenge. As Tom added, “The Programme helped to Taking the sub- further strengthen our relationships with ject of wheelchair our partners, enthuse Malaysian school kids sport, they looked about a career in engineering and empha- at how science, sise our commitment to Malaysia in the fi eld technology, engi- of education. Plus we all got to know a lit- neering and math- tle more about the ins and outs of wheel- ematics (STEM) chair design!”

January-February 2013 19 Cover Story Managing Attrition

Employee retention has become a major Strategies For Success challenge for every organisation. HR At Gleneagles KL, we have succeeded in retaining good employees thanks to a series managers face a tough time fi nding suitable of positive retention programmes which replacements, with the required experience have served the Hospital effectively over a and ability, to fi ll vacancies created by key number of years. employees leaving. Chin Tuck Piew, of HR Voices of GKL - Serves as a platform for employees to voice their opinions or share & Personnel Development at Gleneagles their views with Management. Open to all Kuala Lumpur, outlines ways to successfully employees, the forum is mostly attended manage this process. by employees at executive and non-executive level. The forum is led by the HR Man- ager and employees are invited to raise any n a world where an employee has many Other key issues that may prompt them to issues in an open and transparent environ- chances for advancement and fulfi lling look elsewhere are job dissatisfaction and ment. Simple issues are dealt with straight Iwork, he or she is likely to be satisfi ed to a feeling of stagnation. In such situations, away. Although solutions are sometimes not continue on the present course. However, mentoring and career planning can play a immediately available to all issues, employ- the reality is quite different. Employees major role in controlling attrition rates, as ees can see that some of their problems can will most certainly quit their jobs due to can job rotation wherein the interests and be resolved without fear or favour. poor working conditions, low income and strengths of the employees are taken into lack of opportunity for advancement. account. Forum meetings are minuted and any issues not resolved in the meeting are monitored It is important to know and understand the Recognising the contributions of outstand- subsequently to ensure the case is closed. real reasons why people decide to leave an ing achievers will also induce others to try This has resulted in a strong trust and be- organisation. Is it a certain discontent in hard. The performance of each employee lief from employees towards Management any area that is forcing them to take this should be given due credit and apprecia- whom they feel are committed towards en- drastic step? If that is the case, it might tion. In this way, the employee derives a suring a better work environment for them. also affect other colleagues and peers. sense of security and satisfaction at being an integral part of an organisation. I Care I Suggest (ICIS) - Set up as a vehicle As the struggle to reduce employee attri- for all employees to contribute their ideas tion rates in knowledge-based organisa- Once a sense of ownership and job satisfac- towards improving the systems and pro- tions intensifi es, HR executives should look tion is present, employees have an opportu- cesses in the Hospital. Selected ideas which to methods of increasing the self-esteem of nity to align their personal goals and objec- can be implemented effectively and bring employees. tives in line with a particular career path. improvements to Hospital services are put in place with employees who contributed At Gleneagles KL, through our own exit in- The organisation can then look forward to the ideas being recognised and rewarded. terviews and surveys, we have found that providing the right opportunities to the All employees are invited to participate and money is not the only issue when employees right employees at the right time. ideas are reviewed by the ICIS Committee. decide to look for a change.

Employees are invited to contribute ideas towards improving systems and processes at the Hospital. Selected ideas that can be implemented effectively and bring improvements to Hospital services are in place with employees who contributed the ideas being recognised and rewarded.

20 January-February 2013 Cover Story Critical Mission For Finance Talent

global survey of fi nance functions pre- ACCA Malaysia country head, Jennifer sents some startling results, revealing Lopez (below), fi nds these fi ndings disturb- A that the adoption and effectiveness ing given the potential of the fi nance SS of talent management practices across the sector worldwide and in Malaysia. fi nance function – from shared services (SS) to the retained fi nance function – is patchy “A recent study commissioned by MDeC re- and inconsistent. vealed that the fi nance and accounting SS sector in Malaysia is expected to grow from Titled “Talent management in a shared US$537.78 million in 2011 to US$997.39 services world” the 2012 survey was com- million in 2016, with a compound annual Walk of Fame - Inspired by the ‘Hollywood missioned by the ACCA (the Association of growth rate (CAGR) of 13.1 percent over Walk of Fame’, this is a section of the cor- Chartered Certifi ed Accountants) and sur- the forecast period. What’s more, in the ridor en route to the Employee Cafeteria veyed 1,200 organisations, with one third Asia Pacifi c region, the market share for where messages of appreciation from em- representing companies reporting more Malaysia is expected to increase from 5 ployees’ colleagues and satisfi ed customers than US$3 billion in annual revenues. percent in 2011 to 7 percent in 2016, mak- are displayed. ing it one of the fastest growing markets in The research shows that 72 per cent of re- the region for F&A services,” said Lopez. Employee Birthday Celebration – An idea spondents say they do not implement tal- mooted by the employees themselves dur- ent management programmes across the Such potential means there is a need to ing one of the “Voices of GKL” sessions. All entire function, or admit that they are not ensure that a strong pool of talents are employees whose birthdays fall in a par- aware of such programmes existing. Of available and fed into this sector. The con- ticular quarter gather together for a major the remaining 28 per cent who said they sequences of ineffective talent manage- celebration. The initiative that has taken do have a talent management programme ment delivery range from challenges with the place by storm with employees eagerly across the entire fi nance func- staff motivation, poor talent waiting for this event to be held each quar- tion, only one third say their recruitment and retention, ter. In addition, Gleneagles has taken the programmes are effective. as well as the risk of fi nance extra step of allowing birthday employees silos developing, the exist- Jamie Lyon, head of corporate to take the day off on their special day. ence of disparate fi nance sector at ACCA, comments: cultures and poor mobility Recognition & Retention “The fi ndings are startling of talented people across Positive communication, recognition, im- and show a need for change. the fi nance organisation. portant tasks, and a "thank-you" now and Many respondents recognise Cost-effectiveness will also again can contribute signifi cantly to keep- that talent management in be sub-optimal as strong tal- ing employees motivated and satisfi ed. the fi nance function is a busi- ent pools of people are not ness imperative, particularly tapped into. It is important to recognise that it is not with the advent of changing possible to keep all employees happy all fi nance operating models, and “There is signifi cant busi- the time but retaining the top tier of em- the growth of SS and business benefi t from getting it ployees must certainly be a key priority if ness services models. However, the real- right: reduced attrition, greater business an organisation wishes to stand out. ity is that only a minority of fi nance func- knowledge and insight, fi nance driving and The fi rst challenge however is to ensure tions have effective joined-up programmes protecting value in the business in a more that staff members recognise the cost to across the entire unit.” proactive way, and more effective partnering between Shared Services. the organisation of a high attrition rate. The study shows that while implementing Managers must be prepared and possess the successful talent management consistent- “To be successful, global talent manage- necessary skills to deal with the demands of ly across a global fi nance function is hard ment practices must be adopted locally today’s generation of employees who want to achieve, it is in demand from fi nance and made to work. They also must become to be different and demand attention from teams. Finance leaders need to invest more more effective and attuned to the needs their superiors. in making the day to day work experience a of the global fi nance function that enable Recognition and reward programmes need development experience for their people. professionals to pursue careers across the function and beyond. to be constantly evolving to fi t employee Other key fi ndings show that: needs. If organisations are committed to “It’s about breadth of exposure to develop • 79 percent of respondents said talent putting this in place, attrition numbers will the requisite skills and capabilities. Surely management was important most certainly be reduced. we can expect some future CFOs to start Chin Tuck Piew, Administrator, • 66 percent of respondents said their their fi nance careers in a shared services or HR & Personnel Development talent management programmes were global business services environment and Tel: +6012 319 2783 “not very effective” then want to progress through the fi nance Email: [email protected] • 71 percent confi rmed there are no de- organisation? They should have the right www.gleneagleskl.com.my fi ned career paths across fi nance support frameworks in place to do this.”

January-February 2013 21 INCover FOCUS Story Talent Trends

Malaysia continues to be a growing knowledge and service-based Top 10 Talent Trends For 2013 economy but challenges such as a lack of workforce planning and insuf- • Use of Expatriates: The Malaysian Gov- tion to 55 per cent by 2015. It is cur- fi cient investment in staff training and ernment is bringing in changes to its rently about 47 per cent. “Boosting the development could present barriers Immigration Department including a female workforce participation rates new Expatriate Services Division due to is a way of increasing productivity and to progress in 2013, according to open in early 2013. The new agency will addressing skills shortages,” says Chris. recruiting experts Hays. manage services related to in-demand “However, unlike other Asian countries expatriate workers. As part of the pre- where women leave the workforce to According to Chris Mead, Regional launch activities, Residence Pass-Talent raise families and then return later in (RP-T) status is a type of visa allows their lives, Malaysian women tend not Director of Hays in Malaysia and people to work for up to 10 years and to.” Singapore, “There needs to be is being offered to expats with the right • Need for Staff Development: The re- more focus placed on identifying skills. port, Learning, Talent & Innovation in future skill requirements as well as • Economic Outlook: Domestic demand Asia, compiled by the Hong Kong Insti- on investment in workforce innova- for goods and services strengthened in tute of Human Resource Management 2012 and is expected to increase fur- and the UK’s Chartered Institute of tion and upskilling the existing work- ther in 2013. Malaysia’s GDP is expect- Personnel & Development (CIPD) ana- force. ed to grow by at least 3.8 per cent this lysed the talent challenges in six areas, year, according to the Institute of Char- including Malaysia. It advises Malaysia “Additionally, fast-growing sectors tered Accountants in England & Wales. to follow the Chinese example of in- such as Business Process Out- Economists from Bank Negara Malay- vesting in talent strategies and helping sia and the World Bank are optimistic staff develop business skills, particular- sourcing continue to see staff churn projecting growth of more than 4 per ly leadership and people management. particularly amongst younger work- cent while the Malaysian Government expects GDP growth of up to 5 per cent • Public Investment: Malaysia’s public ers where there are rising expecta- if global conditions improve. investment, increased by almost 30 per tions around pay and conditions. cent in the quarter to June 2012 largely • Continuing Skills Shortage: Skills need- off the back of $450 billion worth of “Many employers will face the chal- ed in Malaysia cover both white-collar new infrastructure projects. These and blue-collar roles. These include ICT projects will continue to take shape in lenge of balancing staff retention and knowledge workers and those with 2013 creating jobs and domestic spend- and upward pressure on salaries fi nance skill sets, as well as building ing. sector trades. with a need to contain costs as the • Social Media: Malaysian job hunters, global economy and China’s slow- • Staff Turnover: The outsourcing sec- particularly Gen Y/Gen X, are increasing rate of growth has an impact.” tor is still seeing higher rates of staff ingly comfortable using social media as churn than many others sectors and this part of their job search and personal is expected to continue. Many younger branding efforts. Employers are also workers in this sector are increasingly being encouraged to include social me- mobile as they search for better pay dia as part of their recruitment mix but Hays Malaysia specialises and conditions in new roles. to seek expert guidance to ensure they in the recruitment of protect their brand and adequately test • Rising Salaries: Malaysia has intro- claims candidates make online. qualifi ed, professional and duced a minimum wage for the private sector which came into effect on Janu- • Unemployment: The unemployment skilled people across the ary 1, 2013. Overall, salaries are ex- rate across Asia and the Pacifi c will con- Accountancy & Finance, pected to see modest growth over the tinue to hover above 10 per cent, but HR, Sales & Marketing, IT, coming year with the largest increases in Malaysia the rate remains very low expected for a range of “in demand” by global standards. Unemployment in- Finance Technology and Oil roles such as ICT, some manufacturing creased from 2.8 per cent in mid-2012 & Gas sectors. jobs, engineering, banking and fi nance to 3.4 per cent for the year but is ex- and jobs in the pharmaceutical sector. pected to hover around three percent T: +603 2786 8600 in 2013. E: [email protected] • Focus on Female Workforce: The Ma- laysian Government has set a target of www.hays.com.my increasing female workforce participa- www.hays-journal.com

22 January-February 2013 Cover Story

Facilitating Top Foreign Talent

wards top foreign talent. The offer made proved. The RP-T initiative has been fol- by the Prime Minister recognises the con- lowed through with implementation, tes- tributions made by leading expatriates to tament to strong public delivery of ETP Malaysia’s transformation agenda, in meet- projects,” said Johan Mahmood Merican, n December, the Malaysian Government ing critical skill requirements and driving CEO of TalentCorp. “More importantly, the reaffi rmed its commitment at the highest FDI, which supports key economic sectors success of the Government in attracting Ilevel to further facilitate the entry and to move up the value chain in line with the foreign talent is necessary in increasing in- retention of foreign talent in Malaysia. Economic Transformation Programme. vestments and promoting growth, which in turn creates more jobs for Malaysians.” Aimed at promoting greater ease of do- The expatriates offered RP-T comprise 21 ing business and attracting Foreign Direct corporate leaders, foreign investors and Enhancing Expatriate Facilitation Investments (FDIs), the move was empha- experts in their respective fi elds (below). In addition, to better facilitate foreign sised by Prime Minister YAB Dato’ Sri Mohd They represent leading corporations in talent to work and settle in Malaysia, the Najib Tun Abdul Razak himself in a meeting NKEA sectors such as Business Services, Oil Prime Minister also announced that expatri- with several eminent expatriate corporate & Gas, Financial Services and Education. ate service delivery would be further im- leaders. During the meeting, each of the proved with the rebranding and launch of corporate leaders were personally offered Attracting Global Talent the Expatriate Services Division by the Im- Residence Pass-Talent (RP-T) status by the Launched on 1 April 2011, the RP-T is an migration Department. Prime Minister. immigration instrument introduced by the Ministry of Home Affairs and administered “The next step in this programme is the “The Residence Pass-Talent is an innovative by the Immigration Department together launch of the Expatriate Services Division scheme introduced last year, enabling top with Talent Corporation Malaysia Berhad to which is scheduled for March this year. This foreign talent to apply to work here for 10 attract and retain foreign talent. The RP-T is designed to further enhance services to years. Some individuals need not even ap- is issued on a personal basis to the holder foreign talent,” said Dato’ Sri Mohd Najib. ply as we continue to innovate by offering and enables foreign talent to live and work the RP-T to eminent expatriates. in Malaysia for up to 10 years and is renew- Scheduled for operation by the end of Q1 able. 2013, the Division will act as an integrated The offer of RP-T to selected expatriates service facility, offering seamless service to refl ects the shift towards a more open and “Since its launch in April 2011, more than expatriates and their dependants. pro-active approach by Immigration to- 1,000 RP-T applications have been ap- For more information on Residence Pass- Talent or TalentCorp’s other global talent initiatives, visit www.talentcorp.com.my

January-FebruaryJanuary-February 2013 2013 212723 Cover Story

UK qualiﬁ cations are recognised and respected all over the world, representing a mark of quality and proving to future employers that individuals are up to whatever task they are set.

Assessment Exercise, which was based on expert reviews, confi rms that 54 percent of UK research activity is ‘world-leading’ or ‘internationally excellent’. International Recognition UK qualifi cations are recognised and respected all over the world, representing a mark of quality and proving to future employers that individuals are up to whatever task they are set. In England, Wales and Northern Ireland qualifi cations fi t into the National Qualifi cations Framework (NQF) while in Scotland the Scottish Credit and Qualifi cations Framework (SCQF) is a single unifi ed framework that clarifi es the relationship between Scottish qualifi cations and the rest of UK, Europe and elsewhere.

This means UK qualifi cations including A- Levels, BTECs (Business and Technology Ed- ucation Council) and HNDs (Higher National Education UK: Diploma) are recognised all over the world. Professional degrees are accredited by the relevant regulatory authorities which set and maintain internationally recognised standards of professional competence and Passport To ethics. Reputation Alumni of UK universities hold leading positions worldwide in government, industry The Future and society. UK universities regularly feature highly in world university rankings. Graduate employability and diversity of the faculties and student bodies are some of the indicators used to produce these rankings. The latest results from the Inter- alaysia remains an important mar- Quality ket for international recruiters and national Student Barometer, i-graduate’s Higher education in the UK has an inter- it is the fi fth largest supplier of in- survey of international students, revealed M national reputation for excellence which ternational students to the UK. With the im- that 81 percent of students were either is maintained through stringent quality plementation of the Economic Transforma- ‘satisfi ed’ or ‘very satisfi ed’ with university standards. The Quality Assurance Agency tion Programme, it is anticipated that the life in the UK. for Higher Education (www.qaa.ac.uk) increased demand for skilled workers will checks how universities maintain their Value for Money see a greater need for a larger educated academic standards and quality. English The shorter duration of undergraduate and workforce. language centres are accredited by Ac- postgraduate degrees helps to keep the So where will this workforce look to obtain creditation UK, run by the British Council in cost of tuition and living expenses down this education? The UK has some of the partnership with English UK. The Research when compared to other traditional study world’s top universities with a wide range Excellence Framework is the new system destinations. Bachelor degree programmes of courses to choose from. The country also for assessing the quality of research and are typically completed in three years has a tradition of welcoming international will, among other objectives, establish (except Scotland) and Master degree pro- students from over 180 countries to study reputational yardsticks. The 2008 Research grammes are typically one year. in its universities.

24 January-February 2013 Cover Story

There are some sources of funding available for studying in the UK – particularly for postgraduates. The British Council website has a searchable da- tabase of scholarships on offer. (www. educationuk.org/UK/Article/Scholar- ships-forinternational-postgraduate- students). The current favourable UK exchange rate is also a key factor when considering studying in the UK. Working In The UK Part-time jobs help students gain local work experience and enhance English profi ciency. Students enrolled in universities can work for up to 20 hours per week, and full-time in the holi- The days. These students may also undertake work placements as part of their course, providing the work component comprises no more than 50 percent of Cambridge their total course and is a course requirement. The ‘sandwich’ degree, which is an extra year of work placement, is offered in some engineering, Experience science and business courses at a large number of UK universities. oing to university is a life-changing He went on to share the procedures in experience. Therefore fi nding out terms of application, examinations, Lifestyle Gmore about what to expect before maintaining academic results and what The UK is a diverse and multi-cultural making that all-important decision on is expected at a Cambridge admission place and home to several thousands of which establishment to choose is essen- interview, saying, “There are different international students each year. Be- tial. Pre-university students and parents ways to demonstrate motivation but the cause of this, the UK has a range of fa- were given the opportunity to do just that most important thing is to be yourself. cilities suitable for students of all cul- recently when they attended a lively talk The institution should be admitting you tures. As a bonus, all of Europe, with on the Cambridge Experience held at the for you and not for the person it wants its diverse culture and rich history, is Sunway University campus. you to be.” on the doorstep. It is possible to travel cheaply on no-frills airlines and student The talk was presented by Professor Da- Dr Lee spent six years at Cambridge read- discounts are the norm. vid Cardwell from the University of Cam- ing Medicine, two years at Oxford and 10 bridge and Associate Professor Dr George years at Imperial College, London. During Making The Right Choice Lee from the Oxford & Cambridge Society his fi rst year at Cambridge, he revealed, IDP is an international student place- Malaysia. Professor Cardwell explained he soon learned that it was essential to ment organisation with a global net- that the University of Cambridge is con- think in order to perform. work of over 80 offi ces in 25 countries. stantly looking for academically-abled With over 40 years’ experience, it has a students who enjoy a challenge. “Coming from a Chinese school, we were proven track record in helping to place taught how to memorise and regurgitate over 300,000 students worldwide. It is “Students who have a passion for their everything we studied. At Cambridge I also the co-owner of IELTS, the world's course will have a great opportunity to soon learned the importance of think- leading English language profi ciency learn at Cambridge if they take advantage ing and analysing information properly. I test. of it,” he said. could also use experiences I gained there and make them a lesson that I closely fol- IDP focuses on providing friendly, low in life.” Dr Lee added that students accurate advice and effi cient, should not be fearful of aiming for the timely application processing in impossible. “Somewhere in you there is accordance with strict univer- a fi re that opens doors to the unimagi- sity and government compliance nable. Don’t be afraid to be different, as guidelines. IDP helps applicants long as you remain true to yourself and manage the application process always think for yourself.” from beginning to end – reducing the time, effort and cost of The event ended with a lively question enrolment. and answer session during which the students were keen to know more about the Tel: +603 2162 3755 Cambridge Experience. www.malaysia.idp.com

January-FebruaryJanuary-February 2013 2013 2521 Cover Story Experience For Life

orking in partnership with University of Ma- “I was part of the ﬁ rst laya’s Centre for Industrial Training & Rela- group of Loughborough Wtions Centre, Loughborough University in the students to take part UK is providing UK undergraduate students the opportunity for for one-year industrial placements with in this programme Malaysian companies. and I can honestly

The students are placed in a variety of local and say that the whole multi-national companies ranging from construction, experience has been insurance, consultancy and heavy engineering. The life-changing.” partnership, led by Dr Stephanie Pillai at University of Malaya and Prof. Chris Backhouse at Loughborough James Hemingway University, has recently placed its 100th work place- Student Industrial ment student. Placement Scheme 2010-2011 The scheme provides a high calibre resource for the participating company and invaluable international experience for the student. “Loughborough students have a reputation for “landing with their feet running” and participating companies have been very fa- vourably impressed with how quickly they can assume very high levels of responsibility, typical of graduate employees from Loughborough,” conﬁ rms Prof. Back- house.

The arrival of the latest batch of students was cel- ebrated at University of Malaya in an event hosted by the Vice-Chancellor Prof. Ghauth Jasmon and a selec- tion of employers including representatives of Bruns- ﬁ eld, LBS, Balfour Beatty, Plus 3 and Techsol. “My time in Malaysia Contact: [email protected] was an incredible experience, giving me a new outlook on work mindsets, cultures and different ways of life. If you, theth reader,d are contemplatingt l ti signing to a placement scheme, I highly recommend this one.” Alex McKeowan - Student Industrial Placement Scheme 2010-2011

26 January-February 2013 Cover Story

s Provost and CEO of the new Heriot- Watt University in Malaysia, Profes- Asor Robert Craik (pictured far right) is excited about the prospect of heading this new ﬂ agship campus that will enable students in the region to take advantage of top-level UK degrees and will provide a major centre for research.

“With its professionally relevant degrees tailored to the needs of industry and commerce, the Malaysia Campus will not only serve students from across Malaysia, but will offer opportunities to students from countries in the surrounding region,” said Professor Craik.

The new, ﬂ agship RM173 million (£35m) purpose-built campus is currently under construction in Putrajaya and is scheduled for completion in 2014.

Heriot-Watt was selected as the winner of a major international tender by the Malay- Connecting sian Government and Putrajaya Holdings Sdn Bhd, the company behind the delivery of the campus, on the strength of its reputation for creating diverse research and development opportunities and a solid track With Commerce record in linking with industry and commerce. With 94 percent of its UK-based graduates obtaining employment within Ranked in the top 5 percent of universities worldwide, Heriot-Watt al- six months of graduation, the University is ready has an established reputation for delivering qualifi cations across clearly living up to this claim. a range of subjects in science, technology, engineering, business and Datuk Azlan, CEO Putrajaya Holdings, says “Education is one of the most critical driv- design. Established in 1821, the University has three campuses in Scot- ers for our transformation to a high-income land, one in Dubai - and now one in Malaysia. nation, with its impact on productivity and human capital development. As an estab- ner institutions and there are now more Prior to taking up his new post in Malay- lished provider of international and trans- than 1,200 graduates holding this MBA in sia, Professor Craik was Deputy Principal national education, coupled with its suc- Malaysia. Business Director of Edinburgh for Learning & Teaching at Heriot-Watt in cess in Dubai, Heriot-Watt University was Business School, Alick Kitchin, says the Edinburgh, where he was responsible for the clear choice for delivering the right launch of the MBA on Malaysian soil marks leading and implementing the University’s calibre of relevant education through a a new chapter in the school’s relationship learning and teaching strategy. presence in Malaysia.” with Malaysia. “Our decision to set up a campus in South The campus will create opportunities for up “Malaysian students have enjoyed access East Asia was already part of our expan- to 4,000 undergraduate, postgraduate and to our fl exible MBA programme for the last sion plans and the region had already been research students to study a range of He- 20 years. Now we are delighted to be able identifi ed as our next target after Dubai. So riot-Watt University degree programmes in to offer the MBA to Malaysian managers on when the tender came out we were ready,” engineering, technology, business, fi nance, campus, via part-time study. Many success- he says. engineering and design. ful Malaysian leaders and thinkers hold our MBA, and the development of the Putrajaya Previously Professor Craik was based in the The fi rst group of students will study the campus will open up the programme to the University’s School of the Built Environment University's renowned Edinburgh Business next generation of Malaysia talent.” where his main interests were in building School MBA programme. The MBA has a acoustics and vibration, in particular de- powerful global reputation with students Approved by the MoHE and MQA in Malay- veloping theoretical models for predicting or graduates from more than 40 percent sia, the MBA is listed as the largest MBA pro- sound transmission in complex structures of Fortune 500 companies. The programme gramme in the world by the Financial Times such as buildings, ships and aircraft. will be taught initially in a brand-new fa- (March 2012). cility at the headquarters of Putrajaya Aside from adjusting to the change in cli- Holdings. During 2014 this and other pro- Masters degree programmes in energy, mate, Professor Craik says he is looking for- grammes will move to the new state-of- renewable energy, construction project ward to getting the facility fully on stream the-art campus. management, quantity surveying, petro- and to doing what the University does best leum engineering, business psychology and – engaging with business to meet industry The MBA has been available to students in international business management will be needs wth high calibre and appropriately Malaysia since 1992, through study in the available from September 2013 and will be qualifi ed graduates. UK, independent study, or academic part- delivered by high calibre UK lecturers. www.hw.ac.uk

January-February 2013 27 Cover Story Improving Engineering The Future Learning

Chemical engineering is a vital part of society that can help fi nd solutions to is- n 1984, two headteachers and long-term colleagues, David sues related to food security, clean water supplies, health, well-being, energy IPlayfoot and Martin Skelton, un- and sustainability. To advance chemical engineering worldwide, the Institution derstood that learning was what of Chemical Engineers - IChemE - therefore plays an important role in sup- schools were all about and that everything else in school should be porting the supply of appropriately-trained chemical engineers. judged on how well it contributed to children’s and students’ learn- s the international professional member- ing. ship organisation for chemical engineers, Malaysian Universities Accredited Setting up Fieldwork Education, Athe IChemE is the only organisation to IChemE for Chemical Engineering their goal was to offer the best award Chartered Chemical Engineer status. • Curtin University of Technology help to schools, help they felt Currently with over 36,000 members world- (Sarawak Campus) hadn’t been available to their own wide, IChemE has offi ces in the UK, Australia, schools, and that was fi rmly rooted New Zealand, China and Malaysia. • University of Malaya in best practice and research but • Universiti Putra Malaysia The Kuala Lumpur offi ce opened in 2006 when help that was also practical, ac- • University of Nottingham in Malaysia there were fewer than 400 members in the cessible and jargon-free. Improving country. Since then, membership and local ac- • Universiti Sains Malaysia learning was the principal mission tivity has rocketed and the team now provides • Universiti Teknologi PETRONAS of Fieldwork Education and the de- services and support to almost 5,000 Malaysia- fi ning characteristic of all its early • Universiti Teknologi MARA based IChemE members. work.

Education and training underpin the activities Fieldwork Education has since and services IChemE provides to its members all ment of chemical engineers and other profes- grown and evolved although the over the world. Its aim is to build and sustain sionals working in related industries. Bespoke passion for improving learning an active professional global community that is training is also available via in-company cours- remains as strong as ever. It con- committed to qualifi cations and standards that es. Online webinars are proving increasingly tinues to provide professional de- encourage excellence and safe, sustainable popular and an ideal way to share information velopment services to schools but working practices. easily regardless of location. now works across the world. It now has long-term relationships with An area of particular expertise is process safety This is achieved through international special schools, working with them over and a range of training opportunities is avail- interest groups, local member groups, events time to build capacity and improve able, with course content aimed at recent grad- and training. IChemE also accredits chemi- learning for everyone. cal engineering degree courses in universities uates, board members and every other level in across the globe and there are currently seven between. Other popular course topics include Twelve years ago, Fieldwork Educa- in Malaysia that have reached the standard re- sustainability, project management, distilla- tion introduced the International quired – see panel. tion, explosion hazards, hazard study aware- Primary Curriculum (IPC) which has ness, applied hazard and operability study since become the fastest growing, A range of products, training and events are of- alongside courses that focus on the ‘non techni- independent primary curriculum fered, tailored to support the career develop- cal-skills’ such as communication and presenta- in the world. This and the Middle tion skills. Courses have also been designed for Years Curriculum are now used by other engineers and scientists who are working schools in over 80 countries where Hazards Asia Pacifi c 2013 within the industry with chemical engineers. more than 400,000 children experi- 16-18 April 2013 ence improved learning. Shangri-La Hotel, Kuala Lumpur Safety is always at the forefront of a chemical engineer’s work and the IChemE’s Fundamen- International Primary Curriculum Based on one of Europe’s leading pro- tals of Process Safety is an intensive course The IPC is an outcome-led, enquiry cess safety conferences, with a track suited to both young professionals and people based and future-oriented cur- record dating back to the 1960s, in senior positions. Two courses are planned for riculum with thematic units. These Hazards Asia Pacifi c 2013 features an Malaysia in 2013 in Kuala Lumpur and Miri. units have been developed to bring together the social sciences and international line-up of high-profi le IChemE’s most recent development in the area arts subjects in a themed approach keynote speakers including Chair of of process safety is the introduction of its new so that children make links be- UK Health & Safety Executive Judith PEng (process safety) registration, enabling tween the subjects in an exciting Hackitt, former US Chemical Safety senior process safety practitioners to achieve and stimulating way. Also included & Hazard Investigation Board Chair- an internationally recognised qualifi cation at are activities to support maths and man John Bresland, and PETRONAS the same level as Chartered Engineer. Visit language learning goals. COO & EVP, Downstream Business www.icheme.org/peng for more details about Datuk Wan Zulkifl ee Wan Ariffi n. the qualifi cation and to register interest. Recent research into how children learn most effectively has been www.icheme.org/hazardsap2013 Email: [email protected] www.icheme.org Continued opposite

28 January-February 2013 Cover Story

Continued from Page 28 Improving Learning used to write the IPC which takes account of all learning styles and needs, incorporates the Multiple In- telligences theory and incorporates international understanding into much of the learning.

Each IPC unit provides teachers with a clear, easy-to-follow framework with learning activities, resource lists and web links. There is also advice for teachers on how to adapt the thematic units to suit their locality. Recently more than 90 of the units have been updated ensuring they are relevant for today’s primary age children.

The IPC also includes an Assessment for Learning Programme. This supports teachers in tracking children’s Chevening: key skills against clearly written cri- teria (rubrics) for both teachers and children. It also offers fundamental learning advice which helps teachers Route To Leadership to help children progress through different skill levels.

The Assessment for Learning Pro- hevening is a unique programme that With the generous support of BAE Systems’ gramme is complemented by an on- provides opportunities to exceptional sponsorship, the 2013/14 intake will also see line tracking tool which allows as- individuals with leadership potential to 14 awards in the fi eld of Engineering and Sci- C sessments to be recorded, analysed study in the UK and bring back their experiences – the fi rst time that Engineering and Sci- and used to report the children’s ences and knowledge to their home country. ences have been included in the programme. skills across their primary years. Funded by the Foreign & Commonwealth Of- HSBC will sponsor two scholarships in the ar- The IPC is now being implemented fi ce and partner organisations, the Chevening eas of Finance, Economics and Environment in over 1,500 schools in 80 countries Programme began in 1983 and has since devel- while the Cambridge & Commonwealth Trust worldwide. These schools include oped into a prestigious international scheme. is offering up to two scholarships for study at public and private sector schools, Today, there are over 41,000 Chevening alumni the University of Cambridge. schools where children have Eng- around the world who together comprise an British High Commissioner to Malaysia HE Si- lish as a second language and those infl uential global network. mon Featherstone, says: “The Chevening whose children are fl uent in English. In the 2013/14 intake, 700 scholarships will be Scholarships programme is a unique platform The IPC Early Years Programme awarded to scholars from more than 100 coun- for future leaders to excel in their chosen Available for 3-5 year olds, this pro- tries worldwide. Candidates for the 2013/14 disciplines at British universities which rank gramme introduces children to the intake have been invited to apply for study in among the best in the world. Chevening IPC’s thematic approach to learning the fi elds of: Climate Change, Sustainable De- alumni have an excellent record of rising to and fosters the early introduction of velopment, Human Rights, Foreign & Security positions of leadership across a wide range of an international mindset. Policy, Science and Engineering, Good Govern- fi elds including politics, business, media, civil ance and Business and Islamic Finance. There society, religion and academia.” Middle Years Curriculum is no age limit for Chevening Scholars. Developed by teachers for teachers, Nabila Nasir, recipient of the 2012/13 Cheven- the IMYC aims to address the global In Malaysia, up to 30 scholarships are being ing Scholarships who is studying a MA in Inter- challenge that educators face: to made available to for the 2013/14 intake, national Studies & Diplomacy at the School of help young minds develop - giving making Malaysia among the top fi ve countries Oriental & African Studies in London said: “If specifi c support to address the needs to award the largest number of Chevening you are passionate about something you feel of the 11-14 year old brain, to engage scholarships in the world. you can make a difference in, go for it - it’s an young people in their education and opportunity of a lifetime. I am living my dream support them in the important tran- The programme funds full-time post-gradu- because I worked hard and I believed.” ate study for one year at a UK university of sition from primary education to the the students’ choice. It covers a substantial For details contact: more formal secondary education, to monthly stipend, travel costs to/from the UK, Jade Robinson, Scholarships Offi cer promote learning and higher order academic fees, an arrival allowance and thesis Email: [email protected] thinking and prepare young people grant. www.chevening.org for life on a global stage.

January-February 2013 29 Cover Story Improving Education: National Agenda Item

o doubt you’ve read the latest mar- Two years ago, the Malaysian Government context. We see our work as being very keting releases promising that the started to develop a new approach in a much a partnership – working with the Min- Nnext generation of mobile phones will concerted effort to raise standards in its istry of Education, state education offi cers, have enough GB of RAM to handle all tel- schools, embarking on school improvement teachers, pupils and parents to achieve the ecommunications in the whole of Asia and projects with private companies. One such very best for Malaysian children – now and be able to prepare Nasi Goreng while you company is the Brighton Education Group - for the future. This is all part of a national browse the latest newsfeed beamed from a Malaysian British business that specialises development plan – and we’re part of it.” a planet orbiting the star Gamma Cephei! in providing international education (K-12) and works alongside governments to lev- Phil Singleton is Project Director of one such Businessmen appear so excited about the erage education reform. Chris Bell, CEO school improvement project called TELL. next generation of mobile phones, but they of the Brighton Education Group, explains This is a three-year project that aims to rarely mention their hopes for the next co- some of the background. raise the standards of teaching and learning hort of school leavers who will enter the la- of English language and literacy from the bour market. Yet this is critical for the con- “We’re a Malaysian British company that Thai border in Kelantan to the Causeway of tinued success and prosperity of Malaysia. has an international workforce. The beau- Singapore, involving 600 schools, 2,200 Ma- ty of this is that we know and understand laysian teachers and 250,000 children. Hav- Companies everywhere talk of ‘upskilling’ all the good educational practices found ing a background in various UK senior edu- their staff to meet the future needs and around the world. We can implement the cation posts and signifi cant international opportunities of their business sector. By best but, importantly, we can also adapt education reform experience, he puts the doing this business leaders hope to ensure practices where necessary to fi t our local many successes in context: that their companies remain competitive and take an even bigger slice of the cake.

Now put yourself in charge of a country. How do you ensure that it competes on an international stage? The education and training you provide to your citizens is cru- cial for so many reasons. You will soon re- alise that formulating and implementing a national education policy is no mean feat - and getting it wrong has implications too horrendous to consider.

World governments spend over RM6 trillion a year to improve their school systems. The increasing importance of developing tomor- row’s workforce to sustain a competitive edge in a global knowledge-based economy is a priority.

“Although we can demonstrate and measure our success in achieving the Key Per- formance Indicators as set out by the Minis- try of Education, we must not lose sight of the ultimate aim of the project - to build sustainable change in teaching quality and language proﬁ ciency of every teacher – and improving the education and life chances of children for generations to come. In addition to the major milestones that are being recorded, there is a multitude of small day- to-day successes that never have a fanfare or reach the newspaper, like a teacher mas- tering a speciﬁ c teaching method or a pupil pronouncing a particular word correctly. It is these individual achievements that largely go unnoticed in the media, but we need

30 January-February 2013 Cover Story to recognise that they are the bedrock of what we are trying to achieve. Dozens of these small successes are occurring every day and they provide evidence of sustain- Private Educator Forum Returns able success.” IPSEF 2013: 13th-14th March, Kuala Lumpur This work in schools is complemented by two further government-sponsored pro- alaysia is keen to attract international schools jects – both overseen by Project Director Mthat will act as a catalyst for inward investment Balakrishnan, a local education specialist and ensure there are suffi cient school places for the who comes with extensive international growing number of expatriate workers moving to the education qualifi cations and experience. country. With this in mind, the International and Pri- The English language Training Fellows pro- vate Schools Education Forum – or IPSEF - will return gramme is designed to raise standards of for the second year to Kuala Lumpur this March. English literacy for students by improving the effectiveness of English Language Train- IPSEF is an international conference that addresses the ers in Institutes of Teacher Education. business and strategic issues relating to the private and international school Balakrishnan sees this work as essential market. Attended by sen- in fostering higher standards in teaching, ior people from education, as it aligns with the Government’s major business and government, educational objectives as set out in the typically school owners, Tenth Malaysia Plan and National Education Heads, investors, suppliers, Blueprint: “This project is about ensuring awarding bodies, and regu- sustainable high standards of teacher train- lators, it provides a forum ing and providing higher standards of teach- for a wide range of stake- ing. Better teaching brings better learning, holders to meet and form higher exam results, problem-solving skills effective partnerships. and critical thinking skills for future generations. These qualities in our workforce IPSEF held its fi rst confer- will help Malaysia to perform at the highest ence outside London in level.” Kuala Lumpur in March last year which saw delegates and speakers Balakrishnan links the TELL and Fellows’ attending from across South East Asia projects with a further initiative - the and much further afi eld. English Speaking Assistants (ESA) project. This provides a less formal approach to im- Rhona Greenhill, Director of Method In- mersive English language environments by ternational, the company that produc- involving selected volunteers, aged 17-19, es IPSEF, says, “Planning and delivering from the UK, Australia and Ireland, to sup- a major school project is a complex port Malaysian teachers of English in their undertaking which IPSEF helps clarify classrooms. through case histories of schools that have opened recently such as Marlbor- The volunteers develop a wide range of lan- ough College. Established local private schools guage activities and provide opportunities also play a part, thanks to the involvement of for children to interact with native English school groups like Real Education and Brighton speakers in formal and informal settings. Education Group,” she added. An international The schools, teachers, students and vol- perspective is added with contributions from con- unteers alike, have all benefi ted positively sultants and suppliers. from the experience and Balakrishnan is excited at the prospect for Brighton to pro- Themes to be addressed by IPSEF 2013 include gress to a much larger ESA project. school design, education as an investment, curriculum choices, the role of government in in- The success of national education systems specting and monitoring schools, teacher recruit- are regularly coming under the internation- ment and CPD, market trends and projections, and the legal issues facing schools al spotlight as governments look to interna- expanding overseas. tional comparative research for identifying areas of for improvement. Additional themes to be covered include the place of private education at the early years and higher education levels.Delegates are also offered the opprtunity As Chris Bell says, Brighton is poised to as- to visit some key local schools through a series of study tours, adding insight and sist: “Increasingly, we are being asked by perspective to the discussions held at IPSEF. education ministries to partner them in improvement programmes. In our view, this Companies and organisations interested in table tops and sponsorship are also demonstrates a real determination by gov- being invited to take part. For details contact IPSEF’s local partner Mint Com- ernments to improve the education of their munications. Tel: 603 7620-2673, M 6012 327 5698 Email: nickie.yew@mint-com- children and equip them to compete on the munications.asia international stage.” IPSEF 2013: 13th-14th March - Intercontinental Kuala Lumpur www.brightoneducation.org www.ipsef.net

January-February 2013 31 Cover Story

British-styled educational institutions across Umbrella the region share a common agenda through their membership of The Federation of British International Schools in South East Asia – FOBISSEA. One of its ﬂ agship events, the Annual For Education Leadership Conference took place recently in KL.

urrently with 39 member schools enrichment activities; and to promote and 3. Membership and Standards representing over 30,000 students, facilitate professional development pro- 4. Communication and International Voice located in Brunei, China, Hong Kong, grammes for teachers. C 5. Administrative Structures Indonesia, Malaysia, Nepal, Philippines, Sin- With this fi rmly in mind, the intensive three- gapore, South Korea, Taiwan, Thailand and One major area of conjecture was how to day programme included a Head’s Business Vietnam, FOBISSEA members work together ensure that strategic relationships with Meeting and the FOBISSEA AGM alongside to provide a range of combined events for other Federations representing interests of the main conference sessions. According to students and professional development op- British education internationally can con- Valerie Thomas-Peter, Director of School at portunities for their teachers. tinue to be developed. The Alice Smith School, all these meetings The 2012 Annual Leadership Conference are essential to ensure the smooth running Also discussed at length was an exploration saw a total of 93 delegates from 37 FOBIS- of the wide range of activities and events of ways in which FOBISSEA as a federation SEA schools converging on Kuala Lumpur for that FOBISSEA now offers. could work with the Department for Educa- three days of debate and discussion. The tion (DfE) in the UK regarding issues affect- Key issues discussed and decisions taken at exchange of good ideas and the sharing of ing British schools overseas and the benefi ts the Conference included the appointment best practices were also on the agenda. the British Government extends to expatri- of the new Chair - Shaun Williams, Principal ate British teachers. The opportunity to Hosted by the Alice Smith School, the event and CEO of British International School, Vi- discuss these key issues in a high quality was organised this time in conjunction etnam. Shaun succeeds Mike Walton, Princi- conference setting such as Kuala Lumpur with EARCOS (East Asian Regional Council pal of Regent’s School of Pattaya, who was was widely acknowledged by all delegates. of Overseas Schools) in order to widen the a member of the FOBISSEA Executive for six range of professional development oppor- years, including two years as Chair. ‘Time out’ from the intense discussions tunities available for delegates. It was also took the form of visits to the Alice Smith Taking over the chairmanship of the Feder- supported by a further 31 exhibitors from School’s Primary campus at Jalan Bellamy ation at a time of signifi cant change and de- educational organisations and suppliers, and Secondary Campus at Equine Park. many of whom are affi liate members of FO- velopment, Shaun confi rms, “The challenge BISSEA. is to maintain quality in all that the Federa- “Those who visited the School commented tion does as we continue to expand.” very positively upon the quality of the facil- The primary objectives of FOBISSEA are ities available, particularly the new ‘state- The major topic of discussion at the Confer- to promote excellence, high achievement of-the-art’ science laboratories at the Sec- ence was the Strategic Plan for FOBISSEA and good practice in member schools; to ondary Campus which provide some of the which focussed on fi ve main elements: promote consistent British-style education best school science facilities in the region,” in South East and East Asia through shared 1. Professional Development added Valerie. programmes, initiatives and inter-school 2. Events and Games

32 January-February 2013 New Members

A warm welcome to our new members!

Prudential BSN Takaful Berhad Began operations in 2006 and within fi ve years achieved New Business Contribution Equivalent (ACE) of RM231 million and 29 percent market share. Now operates 7 branches nationwide with close to 11,000 agents serving approximately 300,000 customers. Provides comprehensive and growing range of Takaful savings and protection plans through its agency force and in partnerships with local banking institutions. Has logged several fi rsts in the product arena including regular contribution investment-linked plan, cash- less medical card, no-claims bonus on medical plans, and PruBsn Ummah tailored for Muslims. Level 8A, Menara Prudential, No.10, Jalan Sultan Ismail, 50250 Kuala Lumpur. Tel: +603 2078 1188 Fax: +603 2172 6888 Email: [email protected] Web: www.prubsn.com.my Azim Mithani – Chief Executive Offi cer

Millennium Associates Sdn Bhd Niche communications company comprising diversiﬁ ed team of professionals with a collective experience of more than 60 years in the media, capital markets, lifestyle marketing, creative sectors and public relations industries. Providing solutions in Financial & Corporate Communications, Investor Relations, Crisis Communications, Reputation Management and Branding across multiple channels and media. Associate of Pelham Bell Pottinger Asia, winner of the “PR Consultancy of the Year 2011” award by Public Affairs Asia. Suite J-5-10, Solaris Mont' Kiara, No 2, Jalan Solaris, 50480 Kuala Lumpur. Tel: +603 6204 9881 Fax: +603 6204 9882 Email: [email protected] Web: www.millennium.net.my Lionel Lau - Executive Director

KPJ Healthcare Berhad Leading healthcare service provider in Malaysia, operating the country’s largest network of 22 private specialist hospitals, plus two hospitals in Jakarta, Indonesia and a retirement and aged care resort in Brisbane, Australia. Operating as the healthcare arm of the state-owned Johor Corporation, opened its fi rst hospital in Johor Bahru in 1981. Today, has more than 3,000 operating beds, nearly 9,000 employees and serves more than 2.5 million patients annually. Over 900 medical consultants specialising in various disciplines including Cardiology, Oncology, Orthopaedic, Plastic & Reconstructive Surgery and Weight Management among others. KPJ’s education arm, KPJ Healthcare University College, established in 1991, is the fi rst private nursing college to initiate the Diploma in Nursing Programme and the fi rst to be accredited by Malaysian Qualifi cation Agency (MQA). Level 12-16, Menara 238, Jalan Tun Razak, 50400 Kuala Lumpur. Tel: +603 2681 6222 Fax: +603 2681 0145 Email: [email protected] Web: www.kpjhealth.com.my Amiruddin Abdul Satar - Executive Director & COO

RSM RKT Group Founded in 1978, now one of the leading providers of audit, assurance, accounting and tax services to companies in Malaysia. Diverse range of business solutions and consulting services, including corporate fi nance and transaction support, cross-border tax, risk assurance service, business restructuring, outsourcing and general management consultancy. Member fi rm of RSM International, represented in 90 countries with 33,000 professionals in over 730 offi ces. 1st Flr, Wisma RKT, Block A, No.2, Jalan Raja Abdullah, Off Jalan Sultan Ismail, 50300 Kuala Lumpur. Audit & Tax: +603 2610 2888 Business Advisory & Consulting: +603 2610 2999 Business Process Outsourcing: +603 2610 2800 Web: www.rsmrktgroup.com Dato’ Robert Teo Keng Tuan - Managing Partner

Autoguard Warranty Services Sdn Bhd Specialist organisation designing warranty products for the automotive industry. Originating in the UK and trading since 1976, designs, rates and places insurance for passenger cars, light commercial vehicles, heavy commercial vehicles and motorcycles. Operating throughout Asia Paciﬁ c, using warranty booklets written in the name of manufacturers and distributors. Extensive experience and claims history enables warranty cost of any vehicle to be accurately predicted, with rates trusted by insurers and reinsurers. Bespoke internet-based claim management system with management information accessible by relevant personnel. Suite A21.1 Menara UOA Bangsar, 5 Jalan Utama 1, 59000 Kuala Lumpur. Tel: +603 2287 3878 Fax: +603 2287 5800 Web: www.autoguard-warranty.com Matthew W Stuart FIMI - Managing Director

January-February 2013 33 32 January-February 2013 New Members

i-graduate International Insight Providing customer insight for the education sector, tracking and benchmarking student and stakeholder opinion across the globe. Signature product is the Student Barometer, a strategic tool adopted by 700 universities to obtain feedback from students on decision-making, living and learning experience as well as future aspirations. Other associated services include Language Barometer (for language students), Alumni Barometer, Agent Barometer, Staff Barometer as well as Student Pulse with a focus on panels of prospective students looking at attractiveness of study destinations and education brands. Asia Regional Ofﬁ ce, 3.02D (East Wing), Menara BRDB Bangsar, 285 Jalan Maarof, Bukit Bandaraya, 59000 Kuala Lumpur. Tel: +603 2297 3765 Mob: +6012 379 3503 Email: [email protected] Guy Perring - Regional Director, South East Asia

Geo Crete Specialist Sdn Bhd Founded in 2004, Kuching-based company providing general contracting and construction management services with a focus on road construction using innovative technology for ﬂ exible pavements. Recently developed low-energy home concept. Serving a broad range of commercial, government and industrial clients throughout Malaysia. Recently also opened Amadeus Bistro&Wine Bar in Jalan Sultan Ismail, serving European bistro type cuisine and 12 types of wine by the glass.

Amadeus Bistro&Wine Bar Geo Crete Specialist Sdn Bhd M-03, Life Centre, No.20 Jalan Sultan Ismail, Sublot No. 4, Lot 2093, Block 10 KCLD, 50250 Kuala Lumpur. Jalan Tun Ahmad Zaidi Adruce, 93150 Kuching, Sarawak. Tel: +603 2162 2788 Tel: +6082 241 232 Fax: +6082 248 232 Email: [email protected] Email: [email protected] Web: www.amadeusbistro.com.my Web: www.geocretespecialist.com

Not a member yet? Email: [email protected] for details Members News

Latest Property Trends Highlighted in Knight Frank Research

Knight Frank has released its research report on Real Estate Highlights for the second half of 2012. The report covers the latest trends for the commercial, residential, retail and hospitality property markets in Kuala Lumpur, Penang and Johor. Key highlights show that in Kuala Lumpur branded residences are emerging as the latest trend in the luxury housing segment while in the mainstream market, the trend continues towards smaller average home sizes to meet fi rst-time buyer demand. Students Pursue ACCA With Amcorp Study Grant The offi ce market remained fairly resilient despite mounting pressures from new completions and a high supply pipeline. Dual- compliant buildings (MSC status and green) continue to do well. In 2011, Amcorp Group Berhad embarked on an initia- The retail industry attracts new international brands and drives tive to help bright young students by enabling those the expansion of existing ones. Kuala Lumpur ranked world's interested in accountancy to pursue the coveted ACCA fourth best shop- qualifi cation. To that end, the Amcorp Study Grant ping city and sec- (ASG) was set up in collaboration with Yayasan Azman ond best shop- Research Hashim, a non-profi t charitable institution. Successful ping destination applicants receive a total of RM70,000 each, paid in in Asia Pacifi c. installments throughout the duration of their course. The hotel sector is expected to Once the ASG recipients complete ACCA, they may be remain resilient eligible for employment with Amcorp, enabling them on the back of to gain enriching experience, guidance and mentor- strong growth ing. in tourist arriv- The fi rst recipient was Tay Chia Chang, followed by als and various 2nd Half 2012 Wilson Tan Wei Shen. Both of them are pursuing their Government- real estate ACCA qualifi cation at Sunway University, and they are led initiatives. highlights expected to complete the course in December 2014. www.knight- Kuala Lumpur | Penang Another three candidates have been identifi ed, and frank.com.my | Johor Bahru Amcorp is currently fi nalising the offer contracts. Highlights

January-February 2013 35 Member News

Score Of Awards For Mongoose Publishing

Mongoose Publishing’s Time Out Kuala Lumpur website www. timeoutkl.com scooped the Bronze Award for Best Magazine Hays Scoops Top Award Website in Asia at the recent WAN-IFRA Asian Digital Media In Finance & Accounting Recruitment Conference. A further 20 awards were picked up by its fl agship brands Time Out Kuala Lumpur, Expatriate Lifestyle and Recruiting fi rm Hays has been named Best Finance and Ac- Esquire Malaysia at the Malaysian Magazine Publishers (MPA) counting Executive Recruiter for Asia in 2012 at the inaugural Awards. CFO Innovations Awards held recently in Singapore. Senior fi - nance leaders across Asia voted Hays the best recruiter ahead Time Out KL won an unprecedented Bronze Award in the of fi ve other leading fi rms in the local market. The awards category “Best Magazine Website in Asia” – the fi rst time a are organised by CFO Innovations Asia, an online publication Malaysian publisher has won an award in this category. Time exclusively for top-level fi nance managers in the corporate Out KL also scored big with 8 accolades at the MPA Awards sector in Asia. comprising 2 Merit and 1 Gold Award for Best Editorial, 3 Sil- ver for Best Design and both Silver and Gold for Best Covers. Chris Mead, Regional Director of Hays, Malaysia & Singapore, said, “This award is testament to the services we provide for Expatriate Lifestyle, winning its fi rst MPA Awards, took home all our clients – to place high calibre candidates with reputa- 3 Merit Awards for Best Editorial and 1 Silver Award for Best ble businesses.” Design. Esquire Malaysia, launched just in April 2011 also won 2 Bronze Awards for Best Cover, 2 Golds and 1 Silver for Best Editorial and 3 Golds for Best Design.

Graham Paling, Group CEO of Mongoose Publishing, said, “Less than ﬁ ve years ago we had just two magazines and a staff of less than ten. We now have more than 75 in the team working to world-class standards in journalism, design, digital, marketing, sales, and multi-platform media. These 21 awards reﬂ ect their hard work, creativity and passion.”

New General Manager For Prestigious KL Hotels Top Of The World Awards Experienced hospitality professional For Alice Smith Students Peter Hourigan has been appointed as General Manager of The Saujana Two students from Alice Smith School have been awarded Top Hotel Kuala Lumpur and The Club in the World for their performance in Cambridge IGCSE For- Saujana Resort, taking over from eign Language Malay by the University of Cambridge Interna- from Ian Hurst, who held the posi- tional Examinations Board. tions for three years. Mr Hourigan will also assume the role of General Manager at the historic The Top of the World Award, conferred on Ashlee Lim and Carcosa Seri Negara. Su Khi Wei, acknowledges exceptional performance globally where students have achieved highest marks in that subject. An Australian national, he brings 28 years of international experience in the hospitality sector to his new role. His According to Dorothy Nice, Head of Asian Languages at the international hotel career spans many cities including Mel- Alice Smith School, the Award reﬂ ects the tremendous talent bourne, Perth, Phuket, Kuching, Colombo, Chennai, Glas- of the students and the dedication and commitment of both gow, New York, Brisbane and more. As General Manager, Mr teachers and parents. “Both girls are great role models and Hourigan will be responsible for directing the strategy of a beacon for all students. Their true sense of responsibility, these prestigious hotels, with a total of 320 rooms and a work ethic and how they challenge themselves reap rewards. unique assortment of 10 dining and entertainment outlets. Teachers merely offer a guiding hand.”

36 January-February 2013 Member News

KL Convention Cen- Top Property Consultancy Award tre’s Chef Mohamad For Savills Rahim & Co Noor Musa raised the culinary stakes Savills Rahim & Co has picked up the award for Best Proper- considerably with his ty Consultancy (Malaysia) at the 2nd Annual SE Asia Property stellar performance Awards held in Singapore recently. The Awards acknowledge at the 23rd IKA World the work, passion and vision shared among real estate agents, Culinary Olympics property developers, interior designers and architects from held in Germany re- around the region. Nominations are submitted by the public cently. and the industry ahead of entry submissions followed by judg- ing by a panel of professionals. The Awards then culminate with Held only every four site visits for short-listed developments in each category. The years, the Olympics competitive process results with one winner in each category. is the oldest and largest culinary competition of its kind. Some 1,320 chefs Savills Rahim & Co began as Rahim & Co in 1976 and has become from 54 countries took part this time. one of the most established real estate consultancy fi rms in Ma- laysia. With a network of 18 offi ces nationwide and more than Chosen to represent Malaysia as part of the 12-strong team, 500 affi liated offi ces worldwide, the fi rm provides services that Chef Mohamad Noor won Silver for his creative ‘Symphony combine international standards with local know-how. Seafood Platter’ in the Individual category with the team clinching Silver in the Group category. Malaysia fi nished a Established in 1855, Savills covers markets throughout Europe, very respectable 14th overall – a big jump from its 40th Asia Pacifi c, Americas, Africa and the Middle East. Listed on the placing in 2008. His achievement comes hot on the heels London Stock Exchange, the fi rm has extensive expertise in the of the Centre winning the Chaîne des Rôtisseurs Malaysia global property market and revenues of £721.5 million for 2011. Chapter’s inaugural “Dato’ Lau Foo Sun Excellence in Dining Award”.

In other news, Ms Alice Lem Chu Hong has been promoted to Sales Manager – Exhibitions, having joined the Centre in July 2011 as Exhibitions Floor Manager. Bringing more than 13 years in the meetings and events industry, in her new position, she is responsible achieving optimum venue oc- cupancy and proﬁ table business mix in the exhibitions division.

New CEO For Prudential Malaysia Standard Chartered Signs MOU For Chartered Banker Education Pathway Prudential Assurance Malaysia has announced the appointment of Philip Seah as its new A milestone was set for talent development in the Malaysian CEO. Seah, who hails from Sin- banking industry recently when the Institute of Bankers Malay- gapore, has over 30 years’ ex- sia (IBBM) and Standard Chartered Bank Malaysia signed a Mem- perience in the life insurance orandum of Understanding to jointly cooperate, implement and industry. promote the Chartered Banker Education Pathway programme.

A graduate in Law, he fi rst The Chartered Banker is the international gold standard in joined Prudential Singapore’s banking qualifi cation for professionals working within the fi nan- agency force, quickly progressing through the ranks. cial services sector. Holders of the title are recognised as highly qualifi ed, professional bankers with a detailed knowledge of Having earned success as an Agency Leader, in 1989 he the modern banking sector and its ethical and professional re- was offered the opportunity of leading the agency force quirements. as Assistant General Manager of Field Staff Operations of Prudential Assurance Singapore. He subsequently served as In Malaysia it is awarded jointly by the IBBM and the world’s Director of Agency Development at Prudential Corporation oldest banking institute, the Chartered Banker Institute in Asia, Prudential's regional headquarters in Hong Kong be- Scotland. The Chartered Banker Education Pathway consists of fore moving on to the role of Deputy CEO of Prudential Phil- three individually awarded levels - Executive Banker, Profes- ippines and subsequently as CEO of Prudential Singapore. sional Banker and Chartered Banker.

In 2010, he became Regional Chief Agency Ofﬁ cer at PCA With the signing of the MoU, Standard Chartered becomes the where he spent two years in the role before his current ﬁ rst bank in Malaysia to adopt the Chartered Banker programme appointment. for its staff.

January-February 2013 37 Member News

GSK Opens Global Hub To Deliver Integrated Shared Services Leading pharmaceutical and consumer healthcare company GlaxoSmith- Kline (GSK) has announced the opening of its global shared service hub, or Business Service Centre, in Kuala Lumpur. The Centre is GSK’s ﬁ rst global hub in Asia and will play a key role in GSK’s Core Business Services, consolidating the organisation’s global and regional service delivery into an integrated shared service network.

GSK is also looking to expand its current scope of global IT support to include regional ﬁ nancial services with an expected potential growth of 70 percent by 2014. Currently employing 240 skilled professionals, the expansion is expected to create 150 further career opportunities.

Gary Forbes, Head of the new Centre, said, “The new Centre will enable us to expand to provide the increasing regional and global support Etihad Scoops Major Accolade required. In addition, the niche shared service support provided by the Centre will help develop local talent capacity, particularly in the ﬁ nan- Fourth Year Running cial and technological segment.” The Centre represents GSK’s second Etihad Airways, the national airline of the United major investment in terms of IT expenditure following the launch of its Arab Emirates, has brought home top honours at Global IT Centre in 2009, which earned MSC status. the World Travel Awards, taking the World’s Lead- ing Airline title for the fourth year in a row. Etihad Airways also received recognition for its Diamond First Class product, named the World’s Leading First Class.

The World Travel Awards were established in 1993 to seek out and reward the best travel organisations in the world, acknowledging the elite in their respective ﬁ elds through a global industry vote. In 2012, nearly 650,000 votes were cast by travel professionals from 191 countries. The World Travel Awards have achieved top industry status and been named by the Wall Street Journal as the “Oscars of the Travel Industry”.

DoubleTree Runs Outreach Programme Teaching Kids To Care

DoubleTree by Hilton Kuala Lumpur held its quarterly outreach programme Teaching Kids to CARE recently with 30 children from Living Hope Resources organisation. The Hotel’s CARE Committee, a group volunteers, including General Manager Ian Barrow (above), spent the half-day interactive session teaching the children, aged 9 to 12, ways to conserve the environment. The children were encouraged to share their ideas for initiatives that would make a difference for the beneﬁ t of the planet. They were also taught the importance of trees to the community and the concept of minimising the impact of waste on the environment by cutting down on consumption, reusing materials and recycling.

HLAP Treats Clients & Partners To Zurf Experience Independent Malaysian reinsurance brokers HLAP Ltd treat- ed its clients and business partners to the thrills and spills of a Zurf experience recently at Taman Tasik Titiwangsa. The Zurf, a giant inﬂ atable tube that can ﬁ t up to 4 adults, will traverse both water and land and was especially imported from New Zealand by HLAP.

CEO Lee Warner said, “We wanted to give our clients and business partners an experience to remember and we certainly hope that we achieved that with the Zurf Day.” Ian MacAndrew Tel: +603 4027 6600 Email: [email protected]

38 January-February 2013 ServiceMember Matters News

BAE Systems Detica Wins Award, Begins Expansion Consistency: BAE Systems Stratsec, now part of BAE Systems Detica, was ofﬁ cially hailed as Malaysia’s “Most Innovative Infor- More Important mation Security Company” in an innovation awards ceremony during the Than Delight World Innovation Forum 2012, held recently in Kuala Lumpur. The award acknowledged the ﬁ rm’s exemplary By George Aveling, CEO - TMI Consultancy leadership, innovation, and commitment in contributing to cyber-security and information security in Malaysia.

Regional Managing Director Rich- have been going to the same hairdresser How about a company that has much less ard Watson said BAE Systems Detica – Abby – for the last six years. I have not human contact. Amazon.com for example. sees Malaysia as the future hub for I entrusted anyone else to snip my locks in This company turns over around US$48 bil- its cyber-security offering in the re- all that time so, you can safely say that I am lion in revenue. You might say that its suc- gion. “We currently employ around 30 a loyal customer. cess is based on convenient arm-chair or- dering and low cost. highly skilled Malaysian cyber-profes- In the world of customer service, the ac- sionals; our cepted thinking is that Abby is doing some- However, Jeff Bezos, the founder and CEO, aim is to ex- thing that is “delighting me” as a customer. would disagree. Amazon.com does go to pand that to The concept of customer delight is most great lengths to know YOU as an individu- a work force commonly associated with “doing some- al. It helps you buy books that cover the of some 300 thing different and/or better” for the subject it knows you are interested in. It in the next customer. It is associated with continually almost speaks to you as a person. Amazon. few years.” “raising the bar”. com builds loyalty at an emotional level and The fi rm is a at a functional level – it delivers the right Abby however has not attempted to “raise product, fast, at a low price. Consistently. cyber-secu- the bar” or do things differently for me. rity partner So, what is it about Abby that has built my Think about businesses that you have been to the UK loyalty? loyal to over time. What is it that has made and Austral- you loyal? I believe that the essence of your ian Govern- In a word, it’s trust. I trust that Abby will loyalty is based on three elements. ments and is working closely with Cy- give me a consistent customer experience. ber Security Malaysia and the broader She welcomes me with the same warm First, your needs have been satisfi ed at a Malaysian Government. It is also now greeting, just as she always does. She still functional or rational level. You get a good working with leading Malaysian indus- gives me a cup of Chinese tea when I ar- haircut, your hotel accommodation is up try brands including Air Asia and CIMB. rive. She is the same friendly hairdresser to the standard that you paid for, your ac- who does a great job, just as she has been counting software is easy to work with, you for the last six years. I walk out a happy get your books delivered fast. These in ef- customer now, just as I always have. I trust fect are the “tickets” to the game of cus- ICAEW Report that Abby will give a consistently positive tomer loyalty. experience, on both a functional and emo- Calls For End To Convergence tional level. Second, your needs have been met at an emotional level. You feel good about deal- ICAEW (Institute of Chartered Ac- Why is our company loyal to our accounting with the company. Research says that countants of England & Wales) has ing software provider, Rina? She is a quiet the emotional experience is a critical in- published a new report entitled The person who periodically comes to our offi ce gredient to the creation of customer loyalty Future of IFRS, which urges the In- to advise us on how to use the software. We and word of mouth recommendation. ternational Accounting Standards are loyal to her because she is there for us Board (IASB) to ‘end the era of con- when we need her. She gives good advice. And third, you trust that the company will vergence’ and suggests that all listed We feel that she cares about our business. deliver on your functional and emotional companies around the world should needs consistently, every time. have the option of applying Interna- In other words, she satisfi es our needs at Sure, it’s nice to be surprised and delighted tional Financial Reporting Standards a functional (software and information) once in a while. And I’m not arguing against (IFRS). Among other things, the re- level, and at an emotional level (she cares trying to surprise your customers or to not port highlights the need for thorough about us and our business). She hasn’t tried raise the bar. What I am saying is that the institutional change within the IASB to delight us by going over and beyond, or core focus of every service provider should to safeguard the future of the IFRS by continually outdoing herself. Rather, she be to build customer trust through consist- project. One of the key recommen- has earned our trust by being consistent in ency. And, in doing so, you will build argu- dations is that regulators worldwide the way she delivers her service. ably the most precious asset for any busi- should collaborate to deliver consist- Perhaps the most valuable currency that ness – customer loyalty. ent enforcement, while ensuring the drives customer loyalty is trust – trust that exercise of professional judgement we will provide a consistent customer ex- Until next time! is not stifl ed. perience that appeals. No disappointments. www.icaew.com/futureofi frs No excuses. Plain and simple consistency.

January-February 2013 39 On The Social Scene

Festive Fun Begins With BMCC Lunch

he festive spirit was in full fl ow as the As well as the delicious food, the BMCC Corporate Christmas Luncheon guests had something to look forward Tkicked off the celebrations serving as throughout the Luncheon as the amaz- the grand fi nale to a remarkable BMCC year. ing array of raffl e prizes were drawn.

Nearly 500 guests arrived on time to max- Among the incredible haul were ho- imise the mingling session with fellow at- tel stays at Carcosa Seri Negara, tendees over a glass or bubbly ahead of sit- Sheraton Imperial and the newly ting down to Lunch. Venue partner Sheraton opened Grand Hyatt KL, two of the Imperial Kuala Lumpur had decked out the latest digital gadgets from Samsung Ballroom in seasonal style and the tradition- donated by Kelly Fun, very generous al menu held the promise of yet more good F&B credits from Sheraton Imperial things to come. and Grand Hyatt as well as a week- end drive with hotel stay courtesy of A group of children from a local orphan- Quill Automobiles. Luxury food and age supported by the Lighthouse Club set wine hampers from Harrods, Pierre the scene with an enthusiastic rendition of Ledent and Cave & Cellar, completed Christmas Carols to jazz up the mood. the collection. BMCC Chairman Dato’ Larry Gan welcomed The Grand Prize, eagerly awaited by the guests, among whom were BMCC Patron all, was of course the two return air and British High Commissioner HE Simon tickets to London sponsored by Eti- Featherstone and his wife Gail, as well as had Airways which went to lucky lady many other senior leaders from across the Joyce Tam (pictured opposite). business community. He took the opportunity to highlight the year’s major milestones The party-goers among the crowd and to thank the companies that have sup- then took the celebrations to the next ported the Chamber throughout the year, level (literally!) when they adjourned including those who made the Luncheon to the Mezzanine Bar for some addi- possible. tional entertainment!

5040 January-February 2013 On The Social Scene

Diamond Sponsor:

Platinum Sponsor:

Gold Sponsors:

Partners:

January-FebruaryJanuary-February 2013 2013 252141 Intellectually Streaking

on a large surface of water to be retrieved Saint? without hands ie by the teeth. Divination played a large part and was viewed with great superstition. The unmar- ried peeled an apple and tossed the peel Or Sinner? over their shoulder where its contours were meant to form the initial of one’s future spouse. Paper symbols were placed on ice in the dark for you to take at random. The dol- lar sign signifi ed wealth, a button indicated By Datuk Paddy Bowie, OBE bachelorhood, a thimble spinsterhood. The latter I can understand – the button not so. Unless it meant keeping your trousers buttoned up. Nowadays it should be a zip. t is a conundrum that has “haunted” me It bred a certain adventurous spirit. On one The other paper symbols included an um- most of my life. I was born and raised a memorable occasion I went missing. My brella signifying a journey. Many were mod- ILancashire lass. To be precise at the foot frantic parents combed the neighbourhood elled on supernatural fi gures - monsters, of the English Pennines mountain range. On only to discover me at a nearby school – sit- ghosts, witches and the devil adding an in- the right side let me hasten to add although ting happily and underage in the pre-infants creasingly gruesome touch. I don’t wish to restart the War of the Roses. class. Many see this as a predictive of a fu- I fi nd it an irony that a Festival commemo- Just let me say if you ever wish to send me ture career with strong academic leanings. rating “All Saints” should blatantly revere fl owers – the red variety is preferred. It was also an early start to a lifelong ad- monsters. Today, the religious element is Again to be precise, I grew up at the foot of venturous spirit of which I was forcibly re- missing in action except possibly in the Phil- Pendle Hill or Pendle Hell, whichever way minded recently in October on the occasion ippines where Halloween is Undis or “the you looked at it - notorious as the haunt – of Halloween. First” because they are a Christian country. literally - of the witches and the warlocks. The images used now draw on Gothic and Many of these were periodically burned at Although Halloween began as a pagan then horror literature modelled on Frankenstein the stake especially in 1620 at the Lancas- a Christian festival, it was mostly associ- and Dracula. Modern TV still thrives on such ter Azzizes. Burning at the stake was the ated with Harvest Time - the Celtic Samhai spectres and the supernatural with “night charming English alternative to the French for Summer’s end. Over time, it became a bogies” or ghosts. To say nothing of haunted guillotine. As you will have gathered, I es- secular event and increasingly global. In venues that thrill and scare. caped it. particular, it was introduced to America of which earliest reference is 1911. They in I compare my childhood with that of chil- turn donated their native pumpkin, used for dren today. We may not have had all the carved lanterns, to the Festival. amenities and distractions of the digital age. But we had far greater freedom. Canada followed with the fi rst reference to “Trick or Treat” in 1927 in Alberta. Trick Today’s young are largely homebound, or treating is one of the hallmarks of Hal- glued to the TV, the internet and the com- loween customs. The US looks forward to puter. Even when they venture forth, they it enthusiastically and probably exerts the are cyber-tied. A mobile phone has become greatest cultural infl uence upon Halloween an almost permanent excrescence on the today. human ear inhibiting any social discourse. As I’ve often observed, I expect any day to The chief focus of Halloween is now upon see a baby in a pram using a computer. children – the main players in “trick and None of which really appeals in Malaysia. treating” and “guising” ie disguising in We have more public Festivals than any I on the other hand was allowed to roam the masks and costumes. Their main activity is other country but none with any sinister el- streets with far greater freedom than is ac- going from door to door begging for money ement. Instead, we have the Open House corded the young today. Even at night: for or candy. With a veiled threat to make mis- which symbolises an integrated 1Malaysia, one simple reason – possibly hard to envis- chief otherwise. Shakespeare in the Two associated with moderation not extremism. age today. It was safe. In my case, it was a Gentlemen of Verona called it “puling” or signifi cant blessing. “whining” like a “beggar at Hallomas”. This The present world, much of which is surren- was the source no doubt of a much more dered to violence, evil and turmoil might An only child without siblings risked loneli- vindictive element when the children de- easily if not readily assimilate what Hal- ness, not spoilt or pampered as many sup- veloped into youthful tormentors if they loween has become. But in Malaysia, we are pose, but with the full weight of respon- didn’t get their way. faithful to its original meaning of All Saints. sibility solely on one’s shoulders. I was Indeed a favourite hymn is “For All the induced to venture forth into the big world The Festival is marked by costumes, par- Saints” set to the tune by Vaughan Williams. outside with one signifi cant lifelong effect. ties, bonfi res, apple bobbing and the like. The naturally shy person I really was had to Apple drinking was a favourite pastime, es- It still does not decide whether I am a saint make herself extrovert for any companion- pecially in Scotland. The fruit was fl oated or a sinner, I will let you be the judge. ship.

42 January-February 2013 bmcc_Final_FF.ai 1 1/21/13 11:55 AM

! #! $%" ! #! $%#

January-February 2013 35 January-February 2013