Performance of Domestic Airlines for the Year 2021. Traffic Data Submitted by Various Domestic Airlines Has Been Analy

Subject: Performance of domestic airlines for the year 2021.

Traffic data submitted by various domestic airlines has been analysed for the month of Jan 2021.

Passenger Growth

Passengers carried by domestic airlines during Jan 2021 were 77.34 lakhs as against 127.83 lakhs during the corresponding period of previous year thereby registering annual growth of -39.50 % and monthly growth of -39.50 %( Ref Table 1).

Growth: YoY = -39.50% 1400.00 MoM = -39.50 % 1200.00 1000.00 800.00 2020 600.00 2021 400.00

Pax Lakhs) (in Carried 200.00 127.8377.34 127.83 77.34 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in January 2021 are as follows (Ref Table 2): 90.0 78.0 76.6 80.0 75.2 71.5 71.2 70.0 69.3 66.9 66.8 66.8 66.3 66.2 65.1 64.9 70.0 64.3 60.0 60.0 50.0 40.2 40.0 28.3

30.0 23.3

Pax Load Factor (%) Factor PaxLoad 20.0 10.0 0.0 0.0 Air India Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Fly Big hans Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

The passenger load factor in the month of Jan 2021 has shown declining trend compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Jan 21 has been 1.67%.Airline-wise details of cancellations are as follows:

Pawan hans 48.08 Star Air 3.96 AI 2.32 Spicejet 2.30 Vistara 2.00 Go Air 1.59 Trujet 1.38 IndiGo 1.35 Air Asia 0.18 Fly Big 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00

Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Misc 10.5% Technical 3.9% Operational 4.0%

Commercial 23.5%

Weather 58.0%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2021

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 7.97 69.37 77.34 89.7 10.3 Feb

Mar

Ist Quarter 7.97 69.37 77.34 89.7 10.3 Apr

May

Jun

IInd Quarter

Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter Total 7.97 69.37 77.34 89.7 10.3

Percentage Share Air India Private Total Data of 2020 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 14.78 113.05 127.83 88.4 11.6 IIndQtr

IIIrdQtr

IVthQtr

Total 14.78 113.05 127.83 88.4 11.6 Growth (%) = -46.07 -38.64 -39.50

The Traffic report is being prepared based on information received from scheduled domestic airlines.

MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2021) Passengers Carried (in Lakhs)/Market Share (%) Month & Private Air Carriers Year Air India Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Trujet Star Air Fly Big Pax Carried 7.97 9.92 6.34 42.03 5.32 5.14 0.00 0.45 0.16 0.02 Jan Market Share 10.3 12.8 8.2 54.3 6.9 6.7 0.0 0.6 0.2 0.0 Pax Carried Feb Market Share

Pax Carried Mar Market Share

Pax Carried 7.97 9.92 6.34 42.03 5.32 5.14 0.00 0.45 0.16 0.02 IstQtr Market Share 10.3 12.8 8.2 54.3 6.9 6.7 0.0 0.6 0.2 0.0 Pax Carried Apr Market Share

Pax Carried May Market Share

Pax Carried Jun Market Share

Pax Carried IIndQtr Market Share

Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried

Market Share

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 7.97 9.92 6.34 42.03 5.32 5.14 0.00 0.45 0.16 0.02 Market Share 10.3 12.8 8.2 54.3 6.9 6.7 0.0 0.6 0.2 0.0

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Passenger Complaints during the month

During January 2021, a total of 412 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of January 2021 has been around 0.53. The airline- wise details are as follows:

Air India (dom) 3.6 Spicejet 0.6 Trujet 0.4 Go Air 0.3 Air Asia 0.2 Vistara 0.1 IndiGo 0.1 Star Air 0.0 Fly Big 0.0 Pawan Hans 0.0

0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others 6.6% 0.0% 2.9% Fare Disability 0.0% 0.0%

Refund 41.3%

Customer Service 22.6%

Baggage 12.6% Flight Problem 14.1%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 62.4 61.4 60.0 50.0 41.3 40.0 30.0 22.6 15.0 14.2 20.0 14.1 12.6 11.4 9.9 6.6 6.1 6.1 6.1

10.0 4.0 2.9 2.8 0.5 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Nov-20 Dec-20 Jan-21

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Jan 2021 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 104.2 0.90 30.1 Spicejet 156.4 1.07 68.8 Go Air 146.2 1.01 40.1 IndiGo 236.8 1.37 53.9 Vistara 40.1 1.21 12.0 Air Asia 81.7 1.75 50.4 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Jan 2021 is as follows: OTP at Four Metro Airports

IndiGo 93.7

Vistara 85.8

Air Asia 85.1

Air India (Dom) 82.7

Spicejet 76.9

Go Air 72.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic)

BOM 94.6

BLR 83.2

HYD 81.4

DEL 77.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Spicejet

BLR 87.3

HYD 82.0

BOM 74.4

DEL 71.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

HYD 84.9

BOM 77.5

BLR 75.5

DEL 64.4

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

IndiGo

HYD 97.3

BOM 95.4

BLR 93.1

DEL 90.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BOM 92.0

BLR 85.3

HYD 84.1

DEL 83.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Air Asia

HYD 90.4

DEL 84.7

BOM 84.2

BLR 84.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 17%

ATC 10%

Misc 1% Pax 2% Ramp 1% Tech 4%

Reactionary 57% Ops 4%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled airlines in the highest fare bucket on selected 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 10.40% 10.0% 4.95% 4.30% 3.80% 3.06% 3.08% 2.94% 2.46% 1.14% 0.64% 0.63% 0.65% 0.65% 0.50% 0.46% 0.36% 0.30% 0.21% 0.22% 0.23% 0.12% 0.12% 0.12% 0.12% 0.15% 0.11% 0.09% 0.09% 0.10% 0.06% 0.04% 0.04% 0.03% 0.00% 0.01% 0.02% 0.00% 0.0% 0.55%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0% 23.38%

20.0% 11.12% 10.92% 10.89% 8.38% 7.38% 6.90% 10.0% 6.79% 3.26% 2.05% 2.01% 1.83% 1.78% 1.58% 1.47% 1.20% 1.09% 0.94% 0.85% 0.82% 0.68% 0.67% 0.65% 0.51% 0.51% 0.48% 0.50% 1.90% 0.39% 0.35% 0.18% 0.10% 0.09% 0.07% 0.05% 0.02% 0.05% 0.00% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Indigo

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.15% 1.02% 0.75% 0.56% 0.43% 0.40% 0.26% 0.20% 0.15% 0.08% 0.10% 0.11% 0.08% 0.07% 0.07% 0.05% 0.06% 0.06% 0.08% 0.07% 0.03% 0.03% 0.01% 0.03% 0.02% 0.02% 0.03% 0.02% 0.01% 0.03% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 3.85% 2.77% 2.25% 1.64% 1.54% 1.07% 0.92% 0.81% 0.46% 0.40% 0.41% 0.37% 0.38% 0.33% 0.35% 0.31% 0.27% 0.28% 0.25% 0.27% 0.15% 0.12% 0.12% 0.11% 0.11% 0.09% 0.08% 0.06% 0.02% 0.04% 0.02% 0.04% 0.01% 0.00% 0.00% 0.01% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.52% 1.50% 1.45% 1.39% 0.69% 0.66% 0.64% 0.62% 0.37% 0.33% 0.20% 0.13% 0.14% 0.13% 0.10% 0.11% 0.05% 0.05% 0.03% 0.03% 0.02% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 4.27% 3.68% 3.65% 3.59% 2.74% 2.11% 1.80% 1.59% 1.43% 1.27% 0.86% 0.71% 0.67% 0.57% 0.48% 0.44% 0.20% 0.21% 0.18% 0.16% 0.07% 0.08% 0.04% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Spicejet

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 6.56% 6.33% 2.98% 2.90% 2.65% 2.34% 2.21% 1.49% 1.01% 0.93% 0.59% 0.52% 0.49% 0.47% 0.33% 0.29% 0.27% 0.22% 0.16% 0.13% 0.12% 0.13% 0.09% 0.07% 0.07% 0.02% 0.03% 0.02% 0.02% 0.02% 0.03% 0.03% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.01% 0.0%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.98% 1.87% 1.82% 1.73% 1.66% 1.67% 1.61% 1.51% 1.49% 1.50% 1.40% 1.38% 1.38% 1.23% 0.91% 0.93% 0.86% 0.86% 0.74% 0.60% 0.54% 0.51% 0.46% 0.39% 0.32% 0.14% 0.15% 0.13% 0.10% 0.08% 0.10% 0.04% 0.05% 0.04% 0.04% 0.02% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Vistara

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 14.25% 12.39% 11.74%

10.0% 8.71% 4.20% 3.20% 2.41% 2.23% 1.16% 0.74% 0.69% 0.52% 0.53% 0.52% 0.44% 0.40% 0.42% 0.38% 0.34% 0.32% 0.29% 0.28% 0.21% 0.18% 0.15% 0.13% 0.14% 0.09% 0.07% 0.06% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 18.01% 16.53% 15.61%

20.0% 13.69% 6.71% 4.90%

10.0% 3.91% 2.96% 0.97% 0.90% 0.77% 0.71% 0.65% 0.59% 0.56% 0.54% 0.53% 0.46% 0.41% 0.33% 0.26% 0.24% 0.27% 0.16% 0.22% 0.18% 0.14% 0.09% 0.14% 0.11% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Air Asia

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.91% 1.87% 1.81% 1.67% 0.56% 0.58% 0.55% 0.49% 0.41% 0.33% 0.19% 0.14% 0.11% 0.07% 0.04% 0.04% 0.06% 0.06% 0.03% 0.03% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.01% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 5.82% 5.33% 4.50% 4.50% 1.59% 0.98% 0.88% 0.70% 0.62% 0.62% 0.36% 0.37% 0.21% 0.18% 0.14% 0.08% 0.11% 0.12% 0.04% 0.05% 0.04% 0.07% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-20 Jan-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected Air India 205 Rs 0.40 Lakhs 5871 Rs 3.19 Lakhs 16487 Rs 11.38 Lakhs PawanHans Nil Nil 181 Rs 6.78 Lakhs Nil Nil  Refreshments.  Refreshments  Transfer to 224 25518  Rescheduling 34533 other airlines. SpiceJet Rs 6.12 Lakhs  Compensation  Amount spent of Rs. 16.59 on facilitation lakhs of Rs.28.15 lakhs Go Air 1 Rs 0.20 Lakhs 7905 Nil 4682 Refreshments Indigo Nil Nil 2252 Nil 76168 Refreshments Amount spent on Air Asia 10 Rs 0.27 Lakhs 8825 Rs 23.16 Lakhs 244 facilitation of Rs. 1.68 lakhs 5571 Vistara 36 Rs 2.18 Lakhs 2686 Rs 0.05 Lakhs Nil TruJet Nil Nil 137 Rs 0.43 Lakhs 102 Rs 0.03 Lakhs Star Air Nil Nil 256 Nil Nil Nil Fly Big Nil Nil Nil Nil Nil Nil

The Traffic report is being prepared based on information received from scheduled domestic airlines.

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected

Rs 9.18 lakhs Rs 50.20 lakhs Rs. 41.25 476 compensation 53631 compensation 137787 lakhs towards and facilities and facilities facilitation

The Traffic report is being prepared based on information received from scheduled domestic airlines.

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2021 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Spice Jet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Fly Big (Dom) Hans Jan 66.2 76.6 64.9 69.3 66.8 70.0 64.3 71.2 28.3 40.2

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Table 3

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 11 0.2 11 0

Vistara 5 0.1 5 0

Go Air 21 0.3 21 0

IndiGo 25 0.1 25 0

Spicejet 59 0.6 59 0

Pawan Hans 0 0.0 0 0

Air India (dom) 289 3.6 272 17

Trujet 2 0.4 2 0

Fly Big 0 0.0 0 0

Star Air 0 0.0 0 0 Total 412 0.53 395 17