DEPARTMENT of JUSTICE Office of the Provincial Prosecutor

DEPARTMENT OF JUSTICE private complainant/victim number of Office of the Provincial Prosecutor (1 original copy, 4 + no. of respondent/s BATANES respondent/s photocopies) 2. Affidavit/sworn-statement 5 + Witness/es CITIZEN’S CHARTER of witness/es (1 original number of copy, 4 + no. of respondent/s I. Mandate: respondent/s photocopies) 3. Supporting Documents (1 5 + The Department of Justice (DOJ) derives its mandate primarily from original copy, 4 + no. of number of the Administrative Code of 1987 (Executive Order No. 292). It carries respondent/s photocopies) respondent/s out this mandate through the Department Proper and the a. Certificate to File Barangay Hall Department's attached agencies under the direct control and Action (for offenses supervision of the Secretary of Justice. covered by the Katarungang Under Executive Order (EO) 292, the DOJ is the government's Pambarangay) principal law agency. As such, the DOJ serves as the government's b. Medical Certificate Batanes General prosecution arm and administers the government's criminal justice (for frustrated or Hospital system by investigating crimes, prosecuting offenders and attempted homicide, overseeing the correctional system. murder, parricide, The DOJ, through its offices and constituent/attached agencies, is and physical injuries also the government's legal counsel and representative in litigations cases) and proceedings requiring the services of a lawyer; implements the c. Police Investigation PNP, Basco/ Philippines' laws on the admission and stay of aliens within its Report PNP, Mahatao/ territory; and provides free legal services to indigent and other PNP, Ivana/ qualified citizens. PNP, Uyugan/ PNP, Sabtang/ II. Vision: PNP, Itbayat d. Police Sketches (for PNP, Basco/ A just and peaceful society anchored on the principles of vehicular collision PNP, Mahatao/ transparency, accountability, fairness and truth case) PNP, Ivana/ PNP, Uyugan/ III. Mission: PNP, Sabtang/ PNP, Itbayat Effective, efficient and equitable administration of e. Photographs (for PNP, Basco/ Justice vehicular collision PNP, Mahatao/ case) PNP, Ivana/ PNP, Uyugan/ IV. Service Pledge: PNP, Sabtang/ PNP, Itbayat We undertake to provide every person equal access to justice, to f. Inventory/List of PNP, Basco/ faithfully safeguard constitutional rights and ensure that no one is articles/Items subject PNP, Mahatao/ deprived of due process of law. of the offense with PNP, Ivana/ their respective PNP, Uyugan/ Our commitment is to advocate for reforms in partnership with our values (for theft, PNP, Sabtang/ stakeholders, to simplify processes and to re-engineer systems to robbery, Anti-Piracy PNP, Itbayat best serve our constituents. and Anti-Highway Robbery, and Anti- We shall work with honor and integrity for the institution, for God and Fencing Law cases) Country. g. Gambling PNP, Basco/ paraphernalia or its PNP, Mahatao/ photograph, if any, PNP, Ivana/ V. Service Specification: item/cash money PNP, Uyugan/ (bet/wager) (for PNP, Sabtang/ 1. Receiving Criminal Complaints for Preliminary illegal gambling case) PNP, Itbayat Investigation h. Certification (for Anti- LTO, Basco, Car Napping Law Batanes A preliminary investigation is an inquiry or proceeding to case) determine whether there is a sufficient ground to engender a i. Certification (for PNP, Basco/ well-founded belief that a crime has been committed and the illegal possession of PNP, Mahatao/ respondent is probably guilty thereof and should be held for trial. firearms, PNP, Ivana/

ammunitions and PNP, Uyugan/ Office or Office of the Provincial Prosecutor explosives cases) PNP, Sabtang/ Division: Batanes PNP, Itbayat Classification: Simple j. Certification of Non- Philippine Type of G2C Licensee or Non- Overseas and Transaction: Holder of Authority Employment Who may avail: All (for illegal recruitment Authority case) k. Chemistry Philippine CHECKLIST OF DOCUMENTARY REQUIREMENTS Report/Laboratory National Police, No. of examination report Regional Crime Document Where to Secure Copies signed by forensic Laboratory Office 1. Complaint-affidavit/sworn- 5 + Complainant chemist (for 2, Camp Adduru, statement of witness/es of Dangerous Drugs Tuguegarao, City Law/ Comprehensive Dangerous Drugs Act Investigation Data cases) Form (IDF). l. Death Certificate (for Philippine Statistic parricide, murder, Authority If incomplete, return homicide cases) all documents. m. Authority to File Bureau of Custom 2. Fill-out and submit Check the None 5 minutes Aurea G. Complaint (for / the IDF. completeness of Nola/ violation of the Tariff Bureau of data in the IDF and Docket and Customs Laws Internal Revenue require the Section or National Internal complainant to Revenue Code, subscribe/ certify respectively) under oath the IDF n. Birth Certificate; or and the dental chart complainant/witness accompanied by the (es) affidavit/s certificate of the 3. Certify under oath the Administer the oath None 10 minutes Prosecutor dentist; or affidavit of Batanes General information contained on-duty any of the Hospital/Municipal in the IDF and parent/disinterested Health/Philippine complaint/witness(es) person stating the Statistic Authority affidavits age and date of birth 4. Submit to the Stamp “Received” None 5 minutes Aurea G. of the victim/offender receiving staff. with name of office, Nola/ (for minor victim/ date, time, name Docket offender) and signature of Section o. Certificate of Department of receiving staff. discernment (for Social Welfare Write or stamp the 5 minutes Docketing cases covered by and Development assigned NPS Staff/ R.A. 9344 "the docket number on Docket Juvenile Justice and the IDF. Section Welfare Act", in Record the 5 minutes Aurea G. cases where the complaint in the Nola/ offender is 15 years appropriate logbook Records old and below 18 and electronic Section years old) database, if any. 4. Investigation Data Form (1 2 Office of the 5. Receive the duly original copy, 1 Provincial stamped/ received photocopy) Prosecutor copy of IDF with assigned NPS docket number and sign in PROCEDURES the logbook Fees Processing Person TOTAL: 35 minutes Client Steps Agency Actions to be Time Responsible Paid 1. Submit the Check the None 5 minutes Aurea G. documentary documents. Nola/ requirements Docket properly bound, If complete, require Section arranged, labeled the complainant to and paged. fill-up the

2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Office of the Provincial Prosecutor Division: Batanes Classification: Simple Type of G2C Transaction: Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS signed by the 2, Camp Adduru, No. of forensic chemist, Tuguegarao, City Document Where to Secure Copies or if unavailable, 1. Affidavit of 5 + PNP, Basco field test results Arrest/Apprehension (and number of PNP, Mahatao on the seized Affidavit of Turnover if respondent/s PNP, Ivana drug as attested citizen’s Arrest) (1 original PNP, Uyugan to by a PNP copy, 4 + no. of PNP, Sabtang Narcotics respondent/s photocopies) PNP, Itbayat Command 2. Investigation Report (1 5 + PNP, Basco operative or other original copy, 4 + no. of number of PNP, Mahatao competent person respondent/s photocopies) respondent/s PNP, Ivana  achine copy or PNP, Basco (1 original copy, 4 + no. of PNP, Uyugan photograph of the PNP, Mahatao respondent/s photocopies) PNP, Sabtang buy-bust money, PNP, Ivana PNP, Itbayat if available PNP, Uyugan 3. Affidavit of complainant and 5 + PNP, Basco/ PNP, Sabtang witness/es number of PNP, Mahatao/ PNP, Itbayat (1 original copy, 4 + no. of respondent/s PNP, Ivana/  Affidavit of the PNP, Basco respondent/s photocopies) PNP, Uyugan/ poseur buyer, if PNP, Mahatao PNP, Sabtang/ any. PNP, Ivana PNP, Itbayat PNP, Uyugan PNP, Sabtang 4. Supporting Documents (1 5 + PNP, Itbayat original copy, 4 + no. of number of d. Theft and Robbery, respondent/s photocopies): respondent/s Violation of the Anti- a. Murder, Homicide and Piracy and Anti- Parricide Highway Robbery Law  Certified true/ Philippine Statistic (PD 532) and Violation machine copy of Authority of the Anti-Fencing death certificate Law (PD 1612) of the victim  A list/inventory of PNP, Basco  Autopsy report PNP, Basco/ the articles and PNP, Mahatao and the certificate PNP, Mahatao/ items subject of PNP, Ivana of post-mortem PNP, Ivana/ offense PNP, Uyugan examination, if PNP, Uyugan/ PNP, Sabtang already available PNP, Sabtang/ PNP, Itbayat PNP, Itbayat  Statement of their PNP, Basco respective values PNP, Mahatao  Marriage Philippine Statistic PNP, Ivana certificate (for Authority PNP, Uyugan parricide case) PNP, Sabtang b. Frustrated or PNP, Itbayat Attempted Homicide, e. Rape, Seduction, and Murder, Parricide and Forcible Abduction Physical Injuries with Rape  Medical certificate Batanes General  The medico-legal Batanes General of the Hospital report (living case Hospital/Municipal complaining report) if the Health witness/victim victim submitted showing the herself for nature and extent medical or of the injury and physical duration of examination healing f. Violation of the Anti-  Certification or Batanes General Carnapping Law (RA statement as to Hospital 6539) duration of the  Machine copy of Land treatment or the certificate of Transportation medical motor vehicle Office, Batanes attendance registration  Certification or Batanes General  Machine copy of Land statement as to Hospital the current official Transportation duration of receipt of Office, Batanes incapacity for payment of the work registration fees  Marriage Philippine Statistic of the subject certificate (in Authority motor vehicle frustrated or  Photograph of the PNP, Basco/ attempted murder motor vehicle, if PNP, Mahatao/ parricide cases) readily available PNP, Ivana/ c. Violation of the PNP, Uyugan/ Dangerous Drugs PNP, Sabtang/ Law/Comprehensive PNP, Itbayat Dangerous Drugs Act of 2002 (RA 9165)  Certification Traffic Management  Chemistry report Philippine or certificate of National Police, Group/ laboratory Regional Crime examination duly Laboratory Office Land  Certificate of discernment Department Transportation (for cases covered by R.A. of Social Office, Batanes 9344 "the Juvenile Justice Welfare and  Other evidence of Land and Welfare Act" Development ownership Transportation 5. Investigation Data Form duly 2 Office of the Office, Batanes accomplished and certified under oath Provincial g. Violation of the Anti- by the law enforcer or citizen effecting Prosecutor Cattle Rustling Law the arrest (PD 533)

 Machine copy of Department of the cattle Agriculture/Basco PROCEDURES certificate of Municipal Fees Processing Person registration Hall/Mahatao Client Steps Agency Actions to be Time Responsible Municipal Hall/ Paid Ivana Municipal 1. The law enforcer Check the None 5 minutes Aurea G. Hall/Uyugan submits the documents. Nola/ Municipal documentary Docket Hall/Sabtang requirements If complete, Section Municipal properly bound, require the Hall/Itbayat arranged, labeled complainant to Municipal Hall and paged. fill-up the  Photograph of the PNP, Basco Investigation cattle, if readily PNP, Mahatao Data Form (IDF). available PNP, Ivana PNP, Uyugan If no Affidavit of PNP, Sabtang Arrest and IDF, PNP, Itbayat return all documents. h. Violation of Illegal Gambling Law 2. Fill-out and Check the None 5 minutes Aurea G. (PD 1602) submit the IDF. completeness of Nola/  Gambling paraphernalia Law data in the IDF Docket Enforcement and require the Section Authority complainant to  Photograph of the gambling Law subscribe/ certify paraphernalia, if any Enforcement under oath the Authority IDF and the  Cash money, if any Law complaint/witness Enforcement (es) affidavit/s. Authority 3. Certify under Administer the None 10 minutes Prosecutor i. Illegal Possession of Firearms, oath the oath. on-duty Ammunitions and Explosive (PD information 1866, as amended by RA 8294) contained in the  Chemistry report duly Law IDF and signed by the forensic Enforcement complaint/witness chemist Authority (es) affidavits.  Photograph of the explosive, Firearms and 4. Submit to the Stamp None 5 minutes Aurea G. if readily available Explosives receiving staff. “Received” with Nola/ Office name of office, Docket j. Violation of the Fisheries Law date, time, name Section (PD 704) and signature of  Photograph of the PNP, receiving staff. confiscated fish, if readily Batanes Write or stamp None 5 minutes Aurea G. available the assigned Nola/  Photograph of fishing PNP,Batanes NPS docket Docket paraphernalia, if any number on the Section  Certification Bureau of IDF. Fisheries and Record the None 5 minutes Aurea Aqua complaint in the G.Nola/ k. Violation of RA 9262 (VAWC) appropriate Records  Marriage Philippine logbook and Section Contract/Certificate, or Statistic electronic affidavit/evidence of “dating Authority database, if any. relationship”, if applicable 5. Receive duly stamped/received  Barangay protection order , Barangay if any Hall copy of IDF with assigned NPS l. Where the victim/offender is a docket number minor: and sign in the

 Birth Certificate; or dental logbook chart accompanied by the TOTAL: 35 minutes certificate of the dentist; or Philippine

affidavit of any of the Statistics

parent/disinterested person Authority

stating the age and date of birth of the victim/offender

3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Office of the Provincial Prosecutor Division: Batanes Classification: Simple Type of G2C Transaction: Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the Regional/Provincial/City Prosecutor 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fee Processi s to Person Client Steps Agency Actions ng be Responsible Time Paid 1. Fill-out and submit the request form Check the documentary requirements for completeness. 5 minutes Faye Duya together with ID to Docket Section for Docket Section initial assessment.  Make sure to secure the Order of Verify the status of the case. 10 Faye duya Payment that will be issued. minutes Docket Section Assess and issue Order of Payment, if no pending case. 5 minutes Processing of the request 10 minutes 2. Pay the required fees at the Cashier by Accept the payment based on the Order of Payment: 5 minutes Aurea G. Nola showing the Order of Payment.  Make sure to secure Official Receipt  For Firearm License PHP 1,000 1,00 (O.R) that will be issued upon payment.  For Permit to Carry 500 0  For Business Permit 300 500  For Foreign Travel 200 300  For Retirement/Resignation 100 200  For Foreign Employment 100 100 100  For Local Employment 50 50 Issue the Official Receipt. 5 minutes 3. Present the O.R. to the Docket Section. Check the Official Receipt and process the request. 5 minutes Faye Duya Issue the Certificate to the client. 5 minutes Records Section 4. Receive the clearance and sign in the logbook. 40 Total: minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Office of the Provincial Prosecutor Division: Batanes Classification: Simple Type of G2C Transaction: Who may avail: All

PROCEDURES Fees Processin Person Client Steps Agency Actions to be g Responsible Paid Time 1. Fill-out and submit the request form Check the documentary requirements for completeness. 5 minutes Faye Duya together with ID to Docket Section for Docket Section initial assessment. Verify the status of the case. 10 minutes Aurea G. Nola  Make sure to secure the Order of Issue the Order of Payment if the record is available. 5 minutes Docket Section Payment that will be issued. Start processing the request 10, minutes 2. Pay the required fees at the Cashier by Accept the payment based on the Order of Payment. 5 minutes Aurea G. Nola showing the Order of Payment.  Make sure to secure Official Receipt that  For first three (3) pages copy of documents PHP 75 will be issued upon payment. 75 2  Succeeding pages 2 per page Issue the Official Receipt. 5 minutes 3. Return to the Docket Section for the Check the Official Receipt. 5 minutes Faye duya processing and release of certification. Issue the Certificate to the client. 5 minutes Records Section 4. Receive the certification and sign in the logbook. TOTAL: 40 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office Agency Action Frontline Service Contact Information Responsible A. Feedback 1. How to file a feedback? a. Accomplish the a. Type DOJ website and click Client’s Feedback Form: Feedback Form at the Frontline www.doj.gov.ph/ Service citizen_charter_version_3.html

b. Drop the b. Answer the feedback form and a. Compiles the Cyrus Baren/ accomplished click “Submit Feedback Form.” Client’s Docket Client’s Feedback Form Section Feedback Form and submit to the into the head of office. designated drop box at the Public Assistance and Complaints Desk (PACD)/Frontline Service 2. How feedback is processed? b. Tabulate, Cyrus Baren/ summarize and Docket evaluate the Section feedback forms using appropriate statistical tools. c. Submit the report Cyrus Baren/ to the head of Docket office for Section appropriate action copy furnished the Quality Management Representative (QMR) for reference.

 Feedback requiring answers are forwarded to the relevant offices within 3 days upon receipt of the feedback for explanation. d. Relay the answer Cyrus Baren/ to the client. Docket Section B. 1. How to file a complaint? a. Go to Public a. Contact the following a. Receive and Aurea G. Nola Assistance and information: record the PACD Complaint Desk complaint in the (PACD) and  Head of the logbook. submit/ report Regional/Provincial/City the complaint in Prosecution Office writing/verbal with the following  ARTA – information: [email protected] 1-ARTA (2782) . Full name,  Presidential Complaints address, and Center - 8888 contact details  CSC Contact Center ng of the Bayan – 09085-881-6565 complainant . Details of the act complained of . Person(s) charged, . Name of agency of the person(s) charged, if applicable, and . Evidence of such violation. 2. How complaints are processed? b. Evaluate the Aurea G. complaint. Nola/ Docket Section c. Submit / transmit Aurea G. the complaint to Nola/ the relevant Docket office/unit for Section explanation. d. Submit the report Aurea G. to the head of Nola/ office for Docket appropriate Section action. e. Send the PP ALEJO S. feedback of the TANGARO, head of office to JR. the client.