Gloucestershire Care & Support Guide 2015/16

The comprehensive guide to choosing and paying for care • Domiciliary care/support • Specialist care • Useful contacts • Care homes

In partnership with

www.carechoices.co.uk Publications The Longhope Manor Estate An Associate Organisation

The Manor House • Nursing Care • Palliative Care • Dementia Care • Respite & Recovery Care

Longhope Manor is a respected centre of excellence, offering a choice of accommodation styles and any duration of stay to suit you; with every Resident or Club Member beneﬁting from the highest standards of personal, nursing and medical care. For a few hours or for the day - join us at The Village Club at Longhope Manor (opening summer 2015). Club members enjoy companionship, care and support whilst indulging in any combination of Club Spa & salon treatments and choosing from a diverse programme of well-being classes. Elevenses, lunch and “Afternoon Tea’ take on a whole new meaning in our Village Club cafe, bistro, sensory gardens and sunken drinks patio. For a Village Club Pack call us on 01452 832120. A short stay - our respite rooms can be booked up to 6 months in advance. Taking a break from your usual routine can do wonders. Join us for a relaxing holiday or treat your family/carers to a well deserved break. Residency - make Longhope Manor your new home and enjoy peace of mind and continuity of care in a beautiful location - a designated conservation area; full of village charm. We can help in so many ways Why not call Michelle Jarvis, Queen’s Nurse on 01452 830291 or drop in for coffee and a chat Ross Road, Longhope, Gloucestershire. GL17 0LL Email: [email protected] www.distinctivecare.co.uk Contents Welcome from Gloucestershire County Council 5 Money matters 52 Regions covered by this Guide 5 Paying for care 52 Introduction from the Gloucestershire Care Providers Eligibility for State benefits 52 Association 6 Personal budgets 53 Finding information 6 Direct payments 53 Accessing the internet 6 Will I have to pay for services? 54 Online information about care and support 7 Paying for your own care 55 Other information on care and support 7 Other funding sources 56 Running out of money whilst in care 56 Formal social care support 8 Top-up payments 57 Assessing your needs 8 Contracts 57 Advocacy - help to be heard 8 Seeking specialist information and advice Keeping active and staying healthy 9 on paying for care 57 Keeping active 9 Carers 58 Social activities 9 Who is a carer? 58 Volunteering 11 Support for carers 58 Travel and transport 11 A carer’s assessment 58 Staying healthy 13 Short breaks for carers 59 Help to stay in your own home 14 Carers’ Emergency Scheme 59 Making life easier at home 16 Black and minority ethnic carers 60 Occupational therapy 21 Ensuring quality of care 60 Mobility equipment 21 Inspecting and regulating care services 60 Integrated Community Equipment Services 21 Complaints about health and social care services 60 Purchasing equipment privately 21 Protecting vulnerable adults 62 Home Improvement Agencies 22 Telecare 22 Legal matters 62 Housing-related support in the community 23 How solicitors can help 62 Getting back on your feet 23 Useful local contacts 64 Community meals 25 Other contacts 65 Home care 25 Listings Domicilliary care/support checklist 27 Domiciliary care/support providers 29 Housing with care 41 Care homes/care homes with nursing 67 Shared Lives 41 ■ Cheltenham 67 Sheltered housing 41 ■ Cotswolds and Cirencester 76 Extra care housing 42 ■ Forest of Dean 79 Care villages 42 ■ Gloucester 83 Residential care 43 ■ Stroud 89 Personal care or nursing care 43 ■ Tewkesbury 93 Out-of-county care 44 Index 94 End of life care 45 Care homes checklist 46 Cover map design by Care Choices Ltd. Based upon Crown copyright. All rights reserved. Gloucestershire County Council 100019134 2011. This Guide’s free helpline 47

Care and support for people with specialist needs 47 Gloucestershire Hearing loss 47 County Council and Gloucestershire Visual impairments 48 Care Providers Association’s distribution of this publication does not constitute their Drop In Centres 48 support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC). Learning disability 49 Gloucestershire County Council, Gloucestershire Care Providers Association and Care Mental health 49 Choices cannot be held responsible for any errors or omissions. Employment 50 Dementia 50 Residential dementia care checklist 51 To obtain extra copies of this Gloucestershire Care and Support Guide, free of charge, contact the Alternative formats Adult Social Care Helpdesk, Gloucestershire This Guide is available electronically at www.carechoices.co.uk. County Council at socialcare.enq@ There is also a Browsealoud option for those requiring the information gloucestershire.gov.uk or call 01452 426868. in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 www.ctch.co.uk t: 01684 290666 | [email protected]

Residential & Nursing Care • Respite Care • Day Care

At Cedar Trust we are dedicated to making you feel Bredon View Care Home right at home. We recognise everyone as individuals, 24-26 Libertus Road, Cheltenham GL51 7EL and with our team at the heart of our caring and Telephone: 01242 525087 friendly community we offer our residents as much independence as they wish. Chargrove Lawn Care Home Being a local, family run company with over 25 years of Shurdington Road, Shurdington GL51 4XA experience, we have developed a strong and trusted Telephone: 01242 862686 reputation for providing high quality, professional care. Nothing is more important to us than to deliver a warm, Parton House Care Home welcoming and comfortable living environment, with well Parton Road, Churchdown GL3 2JE maintained surroundings and delicious, nutritious meals. Telephone: 01452 856779 Each of our homes have their own unique character and Redlands Acre Care Home & ambience, with a variety of rooms and suites to suit your individual needs. Redlands Court Luxury Care Suites 35 Tewkesbury Road, Longford GL2 9BD Why not spend the day with us, meet the team, talk with Telephone: 01452 507248 our residents and see for yourself? The Grange Nursing and Care Home Grange Road, Northway, Tewkesbury GL20 8HZ Telephone: 01684 850111 Winstonian House Care Home 38-42 All Saints Road, Cheltenham GL52 2EZ Telephone: 01242 577927

For more information and friendly advice, please telephone, email or visit our website. t: 01684 290666 [email protected] www.ctch.co.uk Welcome from Gloucestershire County Council

Gloucestershire County Council, working in partnership on improved outcomes around involvement and with Gloucestershire Care Services, provides social care to information, personalised care and treatment, safety and vulnerable adults, those with disabilities and older people. safeguarding. We recognise that for many people, health and social This Guide provides information and advice on a range care needs overlap, so we are working on developing an of options and signposts you to local organisations and integrated care model with health colleagues. This will services. I hope you find it useful in helping you and your support people to live independent lives and help people family to make informed decisions about the choices get back home with help and support, rather than going available to you in Gloucestershire. into residential care before they are ready to. We know how important it is to help you get the right care and support to help you live active and independent lives. We do this by working closely with you as well as listening to your families and carers to tailor the support Cllr Dorcas Binns package for you. Cabinet Member for Older We continue to work closely with the Care Quality People Commission (CQC) inspectors, the Gloucestershire Care Gloucestershire County Providers Association (GCPA) and care providers to Council ensure quality standards are consistently maintained in the care we provide. Regulations for registered residential, nursing and domiciliary care services focus

Regions covered by this Guide

Worcestershire Warwickshire

Herefordshire Chipping Campden TEWKESBURY Moreton -in-Marsh Bishop’s Newent Cleeve Stow-on-the-Wold CHELTENHAM FOREST Bourton-on OF DEAN GLOUCESTER -the-Water Cinderford Oxfordshire

Wales Coleford

COTSWOLDS & Lydney STROUD CIRENCESTER Nailsworth Dursley

Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction from the Gloucestershire Care Providers Association

Who we are and what we do county councillors, local MPs, Healthwatch and other The Gloucestershire Care Providers Association (GCPA) is decision makers, influencers and interested organisations. a membership body open to all independent providers GCPA of social care (private, not-for-profit and charitable The ’s main aims are to: organisations) delivering care and support to people • represent the interests of independent care/support in their own homes or in a residential setting within providers and promote membership within the county; Gloucestershire. Members work with older people, people • work with local authorities, NHS and other statutory and with learning difficulties, people with mental health issues regulatory bodies in Gloucestershire to help improve and people with disabilities. social care delivery; Membership of the GCPA is a sign of a progressive • encourage the sharing of best practice amongst organisation, committed to delivering the highest members; and standards of care and keen to play an active part in the • negotiate with Gloucestershire County Council staff the county’s wider social care community. annual fee reviews and contractual revisions within the Representatives of the GCPA attend regular strategic county. and liaison meetings with county council staff, to discuss Members are shown with a GCPA beside their listing, and review contracts, procedures and other issues and which start on page 29 for domiciliary care/support and work closely with the NHS and Clinical Commissioning page 67 for care homes. Group in the county. The GCPA works together on a variety of initiatives aimed at both tackling immediate issues facing vulnerable people and designing better Registered Number: 7841236 ways of working for the future. Email: [email protected] In addition, the GCPA has strong links with the Care Web: www.gcpa.co.uk Quality Commission and regularly liaises with senior Finding information

Accessing the internet

There is lots of information available on the internet. If you GRCC provides help and advice with computers and have never used the internet, but would like to learn how, the internet for those who are either new and nervous help is available. users or those who want to further their knowledge. Libraries can provide courses for people who have Support can be given through one-to-one training never used the internet before. Library staff and computer and support by volunteers in your own home or group buddies help over 800 people a week make better use of sessions around the county. the internet. For more information please contact Holly Mills, Sign up and a course can be organised in your local Connect Project Co-ordinator at GRCC, on 01452 528491 library. To book a place, contact Gloucestershire Libraries or email [email protected] on 0845 230 5420. Magic Mouse Connect Magic Mouse is a service run by Age UK Gloucestershire Connect is a project, run by Gloucestershire Rural at locations in Cheltenham and Gloucester. Sessions are Community Council (GRCC), that offers free help to older taught by volunteers, so there is a small charge to cover people in rural Gloucestershire to get started and feel their costs, and can be held in your own home if required. more confident online, learning computer basics on their For more information, contact 01452 422660 or email own terms. [email protected]

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Online information about care and support

NHS Choices Your Circle The NHS Choices website has lots of information and The Your Circle website offers advice includes a guide for people who have care and support and links people to the services and needs, their carers and people who are planning for their support they need to help them live future care needs. You can find the guide at www.nhs. independently for as long as possible. uk/Conditions/social-care-and-support-guide It includes information about how the social care system works and how to use it when you Finding the right need it. health service Visit www.yourcircle.org.uk or call the Adult Social You can visit Care Helpdesk on 01452 426868. www.asapglos.nhs.uk where you can search by symptom to get self-care advice and find relevant health Healthwatch Gloucestershire ‘Find a Service’ services in your area. database Alternatively, go to the Choose Well website, which There is lots of information about services listed on gives you advice and information on where to go if you the Healthwatch Gloucestershire website feel you need medical help. www.healthwatchgloucestershire.co.uk under the Web: www.choosewellglos.nhs.uk ‘Find a Service’ tab, or you can ring 0800 652 5193.

Other information on care and support

There are other ways to find out about what is going on in your local area and the different forms of care and support information available.

Village and Community Agents The Village and Community Agent Service provides people throughout Gloucestershire, particularly those who are older, frail and vulnerable, with easy access to a wide range of information and local community connections. Where necessary they also signpost to other can provide the service they need; and relevant services to meet people’s broader needs to • signposts to the InTouch service that develops new remain living independently. This enables people to make community activities. informed choices about their current and future needs Please contact Gloucestershire Rural Community whilst improving their health and wellbeing. The service Council (GRCC) for more information on 01452 528491 is committed to collaborative working across agencies or contact the Adult Social Care Helpdesk on and seeks community solutions wherever possible, 01452 426868. Or visit www.villageagents.org.uk reconnecting people and places to help older people remain living independently. Gloucestershire County Council Adult Helpdesk Agents are able to visit people in their own homes and The Gloucestershire County Council Adult Helpdesk make direct contact with organisations able to provide team can signpost you to useful sources of information the service they need. The service: and advice. They can take requests and referrals for assessments, requests for social care support and are the • signposts to other agencies, for example: first point of contact for safeguarding concerns. - Department for Works and Pensions; They can also take requests for council information - Gloucestershire Fire and Rescue; sheets to be provided in large print, on audio tape and in - Carers Gloucestershire; easy read versions. If you would like a copy in one of these - Age UK; formats, please call 01452 426868. All Helpdesk referrals are prioritised according to Adult - Adult and Social Care Helpdesk. Social Care Guidelines. To request an assessment, contact • provides high quality and up-to-date information; the Adult Social Care Helpdesk on 01452 426868. The • puts people in direct contact with organisations that Helpdesk is open from 8am to 5pm, Monday to Friday.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Formal social care support Adult social care services are changing across England to • people’s changing needs are met, according to their give people, their families and carers, much greater choice own individual circumstances; and control over the support that they receive and who • people feel in control of decisions about their own delivers it; this is called self-directed support. It’s a move support; away from a traditional system where care professionals • support and services are flexible and reflect people’s make all the decisions. day-to-day requirements; and Your Circle is the name of Gloucestershire County • everyone has easy access to information, advice and Council’s approach to this more flexible and personal advocacy. method of support. Instead of individuals fitting into If you or your family feel that you need extra support, existing services, the changes reflect a more person- you should first call the Adult Social Care Helpdesk on centred approach, ensuring that: 01452 426868. The person you speak to will help you to • people have access to short-term support to help them talk about any problems you are facing and will give you regain their independence and reduce reliance on information about what help may be available locally. longer term support; Alternatively, visit www.yourcircle.org.uk

Assessing your needs

What is the assessment process? • the person’s other circumstances – for example, An assessment is how the council decides whether a whether they live alone or whether someone supports person needs care and support to help them live their day- them. to-day life, or, in the case of a carer, their needs for support. After carrying out the assessment, the council will then The aim is to get a full picture of the person and what consider whether any of the needs identified are eligible needs and goals they may have. for support. Because not all care needs are met by the If you have a relative, friend or carer who helps you and council, it uses a national eligibility framework to decide provides care, then you may want to involve them in your which needs are eligible to be met by public care and assessment too. If someone is likely to have substantial support. difficulty in being involved in their assessment and if Further information about the national eligibility criteria they do not have anyone else appropriate to support can be found at www.gloucestershire.gov.uk/CareAct, and represent them then the council will arrange an via Your Circle or by contacting the Adult Social Care independent advocate for them. Helpdesk. The assessment must be carried out by an Whether your needs are eligible or not the council will appropriately trained assessor, for instance a social worker, be able to offer guidance and information about sources who will consider a number of factors, such as: of support that you can access or provide for yourself. • the person’s needs and how they impact on their The council views carers as equal partners in your care wellbeing – for instance, a need for help with getting and they are entitled to have a separate assessment of dressed or support to get to work; their needs in their own right as a carer, to see if there • the outcomes that matter to the person – for example, are services and support that might help them. See page whether they are lonely and want to make new friends; 58 for more information on support for carers and carers’ and assessments.

Advocacy - help to be heard

Advocacy in all its forms seeks to ensure that people are • have their views and wishes genuinely considered when able to: decisions are being made about their lives. • understand the information that they need to Consider using the services of an advocate if you feel use to make choices about their care and support unsure or concerned when you are faced with making an arrangements; important decision about your care choices. • have their voice heard on issues that are important to If you or someone you know would benefit from the them; support of an advocate in Gloucestershire call 0800 644 • defend and safeguard their rights; and 6448 and you will be directed to the right organisation.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advocacy - help to be heard continued

Also, in certain specified circumstances, if a person has who is appropriate to support them then the local substantial difficulty in engaging with the local authority authority must arrange an independent advocate to care and support processes and they have no-one else represent and support the individual. Keeping active and staying healthy

To ensure people age well and later years are contacts and adopt a healthy lifestyle. Chronic disease, accompanied by good health, it’s important to remain disability and poor health don’t automatically come with active, engage in regular exercise, maintain your social old age.

Keeping active

As people get older, keeping active can help them remain • tai chi, a form of exercise that has many health benefits independent for as long as possible. Improving strength and can improve balance; and balance can prevent falls and keep people from • swimming, which improves muscle tone and strength slowing down, so they can keep living the life they want. while the body is supported; Some of the benefits of keeping active include: • walking in a group, which can benefit fitness as well as • a reduced risk of developing a life-threatening disease; being a social activity; and • a greater likelihood of maintaining or reaching a healthy • dancing, which can improve fitness and balance. weight; If you are concerned about falling, talk to your GP • a greater sense of wellbeing; and about being referred to a suitable exercise group • improved sleep and increased vitality. through the ‘exercise on prescription’ scheme or speak There are many activities that can help reduce falls, to your local district council which can advise on suitable including: activities in your area. • community exercise groups specifically developed for Remember, before beginning a new exercise regime, increasing strength and balance; it’s a good idea to talk to your GP.

Social activities

Social activity plays an important part in keeping you fit • continuing to hold events relating to health, the and healthy. This could be meeting a friend for lunch or a transformation of social care and emerging needs of cup of tea, going to the theatre, or attending a day centre older people; and regularly. • remaining visible and engaging in strategic activity to ensure the needs of older people living in the county The In Touch Project are considered in the planning process. The aim of Gloucestershire Rural Community Council’s In Touch Project is to enable older people to access health- For more information contact: related and social activities in their communities, through Katie Lake – In Touch Adviser the provision of information, advice and signposting, Gloucestershire Rural Community Council resulting in greater independence and physical/mental Tel: 01452 528491 wellbeing. It does so, by: Email: [email protected] • providing older people with information, advice and access to health-related and social activities in Gloucestershire Community Hubs Gloucestershire (existing and new); Gloucestershire Community Hubs are spaces within • liaising with and further developing relationships communities where older and vulnerable people can with health and social care professionals providing meet to become more active, socialise with friends and information and learning relating to the work of the try new things. project; Hubs are established in a variety of locations

Visit www.carechoices.co.uk for further assistance with your search for care 9 Social activities continued depending on what is available within each community. The range of activities undertaken within the hubs The Hubs offer a resource to the community that helps has now exceeded expectations and the diagram below people to remain independent, maintain their wellbeing includes just a selection of the broad range of activities and stay connected with other people. now being offered across the county.

Gloucestershire Hubs Activities

Health surgeries/events Social Lifelong learning Hearing aid clinic (reducing isolation) Art classes Healthy heart Scrabble Mobile library Lose weight, Live well Choir Cookery and health eating Mixed ability yoga Knit and Natter Local history Backward chaining Whist drives Family history Cardiac Rehab Phase IV Film afternoon IT lessons Seated activity Quiz night Tai Chi Chi Kung Chance to dance Active Balance Grow your own - gardening Pulmonary rehabilitation Carpet bowls Zumba Gold Mosaic making Lip reading course Caring for carers Chiropody/basic foot care Reflexology and Aromatherapy Falls awareness Breast cancer awareness

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Guide Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Social activities continued

Where is my nearest Gloucestershire hub? Cheltenham Lydney Wallace House, Windermere Road, Hatherley GL51 3PF Goode Court, Bream Road GL15 5JP Tel: 0800 408 0000 Tel: 0370 192 4572 Cotswolds Gloucester Market Place, Bourton on the Water GL54 2HE Duke of Beaufort, Podsmead Road GL1 5UB Tel: 01902 378653 Tel: 0370 192 4574 Mulberry Court, Middlemead Road, Badger Vale, Woodpecker Road, Podsmead GL2 5FQ Cirencester GL7 1GG Tel: 01452 424344 Tel: 0370 192 4240 Charter Court, Victoria Road, Barton GL1 4EP Coobe House, New Church Street, Tetbury GL8 8DS Tel: 01452 424344 Tel: 01902 378653 Broom House, Robinswood GL4 6UY Beech Grove Court, Cirencester GL7 1BD Tel: 01452 424344 Tel: 01902 378653 Oliver Close, Tuffley GL4 0HD Cotswold South Tel: 01452 424344 St Birinus Court, Lechlade GL7 3BU Clapham Court, Alvin Street, Kingsholm GL1 3DD Tel: 01902 378653 Tel: 01452 424344 Cotswold North Stroud/Dursley Jameson Court, Moreton in Marsh Stroud Community Hub, Uplands GL5 1TF Tel: 01902 378653 Tel: 01453 759388 Forest of Dean/Newent Chantry Centre, Long Street, Dursley GL11 4JB Sheppard House, Sheppard Way, Tel: 07889 512644 Newent GL18 1TL Tewkesbury Tel: 01531 821227 Marina Court, Trafalgar Road GL20 5AY Cinderford Tel: 01684 273360 Foxes Bridge Community Hub, Bilson GL14 2LJ Clee House, Lanes Court Close GL20 5JQ Tel: 01594 825484 Tel: 0370 192 4569

Volunteering

Volunteering is a great way to stay active, meet new Find out more at Volunteering Gloucestershire on people, learn new skills or use old skills. 0845 310 5337 or www.volunteerglos.org.uk

Travel and transport

Am I still safe to drive? Disability Living Allowance (DLA); Safer Driving with Age (SAGE) is a programme • score eight points or more under the ‘moving around’ providing older drivers with support, guidance and activity of the mobility component of Personal coaching to enable them to drive for as long as it is Independence Payment (PIP); safe to do so. Go to www.roadsafety-gloucestershire.org.uk for • are registered severely sight impaired; more information. • receive a War Pensioners Mobility Supplement; or

The Blue Badge Scheme • receive an Armed Forces Compensation Award. Under current regulations, badges may be issued without For further advice, visit www.gloucestershire.gov.uk or further assessment to disabled people (whether drivers or contact the Blue Badge office at Gloucestershire County passengers) if they: Council on 01242 532302 or the Adult Social Care • receive the higher rate of the mobility component of Helpdesk on 01452 426868. >>

Visit www.carechoices.co.uk for further assistance with your search for care 11 Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon.

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of ﬂexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch Swindon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected]

www.celticcare.co.uk Travel and transport continued

>> Concessionary Bus Passes For more information, please visit www. If you have reached the pensionable age for a woman, gloucestershire.gov.uk/buspass or call 01452 426265. irrespective of whether you are male or female, you are eligible for an age-related concessionary bus pass that Community transport will entitle you to free travel on most local bus services, Community transport varies by local area and has to throughout England, between 9.30am and 11pm on be pre-booked. Dial-a-rides are wheelchair accessible Mondays to Fridays and all day at weekends. Certain and are generally for anyone who has difficulty with exceptions apply, for example bus passes cannot be used public transport. Services, fares, eligibility and the kind of on night buses. journeys you can make vary from place to place. If you have not yet reached the pensionable age For more information, please visit and you have a disability, you may still be eligible for a www.gloucestershire.gov.uk/CommunityTransport or concessionary bus pass. Under current regulations you call 01452 426260. will be entitled to a concessionary bus pass if you: Accessibility services • receive the higher rate of the mobility component of Shopmobility schemes hire out or lend manual Disability Living Allowance (DLA) or score eight Personal wheelchairs, powered wheelchairs and powered scooters Independence Payment (PIP) points or more; to anyone who needs help with mobility to get around. • are registered severely sight impaired; In Gloucestershire, there are Shopmobility centres in Cheltenham and Gloucester. • are registered profoundly deaf; or Pre-booking is advised in Cheltenham by calling • receive a War Pensioners Mobility Supplement. 01242 255333 and Gloucester by calling 01452 302871. Other people may be issued a pass if their disability is There are 8,000 locked toilets in Gloucestershire permanent and substantial and makes them unable or specifically for disabled people. You can get a key from virtually unable to walk. most tourist offices or www.radar-shop.org.uk

Staying healthy

There is more information about certain health conditions Alcohol starting on page 47. If you are concerned about your drinking, contact your GP. Your GP may offer you advice or support in the Illness or injury? Not sure where to turn? practice, put you in touch with Independence Trust If you need medical help and advice but it is not an community health trainers or refer you to another emergency, contact NHS 111, available 24 hours a day, professional, such as a hospital consultant. 365 days a year. Calls are free from landlines and mobiles. The service is staffed by a team of fully-trained advisers Health trainers with clinical support, who will ask questions to assess your Community health trainers are local people who have symptoms. They will then give you the healthcare advice been trained with the skills to help you make a real you need or direct you straight away to the local service difference to your health. They offer free and confidential that is best placed to help you. one-to-one advice to support you in improving your You can also visit www.asapglos.nhs.uk where you can health and wellbeing. search by symptom to get self-care advice and find relevant services in your area. They can help with: Alternatively, go to the Choose Well website, which gives • improving your wellbeing, reducing stress and feeling you advice and information on where to go if you feel you better about yourself; need medical help. Web: www.choosewellglos.nhs.uk • healthy eating and weight management; Smoking • stopping smoking; The Gloucestershire NHS Stop Smoking Service is a free • sensible drinking; and NHS service, provided by Gloucestershire Care Services, which offers support and advice to people who are • becoming more physically active. considering quitting smoking. For more information on community health trainers, Tel: 0300 421 0040 contact 01452 554408 or email Web: www.stopsmokingglos.nhs.uk [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 13 Help to stay in your own home Gloucestershire County Council, working in partnership with a range of organisations and services, provides support and advice to help people stay safe and independent in their own homes. We’ve listened to views from consultations, workshops and interviews that tell us people want more choice, control and help to stay living independently in their own homes wherever possible and we are committed to helping people achieve this.

Keeping warm It’s especially important over the winter months that you seek help early if you are feeling under the weather. To prevent minor illnesses, like colds, coughs and sore throats, developing into something more serious, get advice from your local pharmacist or at www.nhs.uk You should also ensure that your home is properly heated. Call the free Warm and Well advice line on 0800 500 3076, or text WARM to 83010, for free, impartial advice on how to heat your home and access grants for home improvements. Older people can also get energy efficiency advice from Mears Safe at Home, call 0800 032 3139. To find out if you are eligible for the tax free Winter you have given written permission for the work to start Fuel Payment call 0845 915 1515 or visit www.gov.uk/ within the 14 day cooling-off period. winter-fuel-payment If a trader does not leave when asked, or comes back Are you safe from fire? when asked not to return, then they may be committing a Gloucestershire Fire and Rescue Service (GFRS) offers criminal offence. Home Fire Safety Checks to individuals within the home If you have any concerns about any work you have environment. During a home safety check GFRS staff agreed to, or want further advice on how to deal with identify risks specific to a household and provide advice doorstep callers, please contact the Citizens Advice and equipment to reduce risk and improve fire safety Consumer Service on 0345 404 0506, or via the link on awareness. the contact page of www.tradingstandards.gov.uk/glos To arrange a home safety check call 0800 180 4140 or Scams go to www.glosfire.gov.uk There are lots of scams around that sound convincing but Intruders and unwanted visitors are designed to trick people into giving away personal If you are approached by anyone offering to do work to details and/or money. Common scams involve stories your house, garden, or any part of your property, please about money or prizes which can be released if you pay consider the following: out a small amount of money, prize wins in competitions • responsible traders will supply a written estimate on you have never entered and sales of small cost items headed paper which will include details of who they are which have hidden conditions about repeat purchases and where their business premises are located; which become very expensive. You do not need to feel you are being rude if you • they will give you time to consider any offer and allow ask someone you believe to be a scammer to leave you to get other quotations for the work; your home or if you put the telephone down on them. • any agreement for work made with the trader present at Reputable businesses will not mind if you take the time to your home for more than £42 must include the right to make sure they are genuine before you agree to anything cancel by law; and with them. • you must be given written information about your right If you are concerned about keeping safe from to cancel up to 14 days from the agreement, even if the intruders and unwanted visitors, visit the Gloucestershire work has started. You may be required to pay for the constabulary website for more information and advice. work done up to the point of cancellation but only if Web: www.gloucestershire.police.uk

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Personal care • Shopping • Specialist dementia and Alzheimer’s care and much more...

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In the living room

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ChairCh i raisersi

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is diffi cult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fi re • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is diffi cult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fi re with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Aff ording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

■ Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fi tting equipment0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well on 0800 500 3076 for assistance with insulating your home.

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

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M T W T F S S

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WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Diffi cult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact ■ (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

Visit www.carechoices.co.uk for further assistance with your search for care 17 In the kitchen

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WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact ■ (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fi xed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

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Tap turners Toilet seat anddf support frame

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WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a fl annel strap • Raise or lower basin Basin is too low or too high • Contact ■ (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the fl oor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Diffi culty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Diffi cult to clean yourself support frame • Consider home support Flush lever is awkward • Install a fl ush lever extension Toilet is hard to get to • Contact ■ (see key below) for a needs assessment

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Diffi cult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact ■ (see key below) for a needs • Consider home support Shower is slippery assessment

Visit www.carechoices.co.uk for further assistance with your search for care 19

Occupational therapy

If you are experiencing difficulties with day-to-day living productivity. They will work with you to help you live as within your home due to a physical disability, sensory independently and safely as possible. Their focus is on impairment or old age, you can request an occupational reablement and they will look at a range of ways to enable therapy assessment to make it easier to live independently. your independence, including: Contact the Adult Social Care Helpdesk on • teaching and practising different techniques; 01452 426868 to request an assessment and find out how • providing equipment on loan; and the council can help you. Occupational therapy promotes health and wellbeing • referring on for minor and major adaptations. through occupation. There are many factors which can The occupational therapy service will work with you to affect your daily life and make it difficult to participate in identify what issues are important to you. It will: things you want to, including: • help you to achieve a balance between your self-care, • ageing; work and leisure activities; • ill health; • advise you on suitable housing and ways of adapting • disability; and your home to meet your needs; • barriers to the environment. • help you to remain at home for as long as you are able to Occupational therapists will look at all occupations that do so; and make up your day, including self-care, leisure pursuits and • offer advice on benefits you may be entitled to.

Mobility equipment

There are many types of equipment that can help you down steps safely and easily, or equipment to help you to live independently at home. Something as simple as get out of bed, could be all you need. fitting a grab rail in the right place to help you get up and See pages 16-19 for more ideas.

Integrated Community Equipment Services

The Gloucestershire Community Equipment Service You may be eligible for free provision/support from the online guidance and assessment system can guide you Gloucestershire Health and Social Care team if you meet to find help with daily activities such as bathing, getting the eligibility criteria. If you think you may be eligible, around and much more. You can browse the product please contact the Gloucestershire County Council Adult catalogue or complete a full assessment to help find Social Care Helpdesk. the most suitable products for you and your home. The Tel: 01452 426868 online self-assessment provides you with a range of Email: [email protected] solutions, from advice and guidance, to signposting to Web: www.gloucestershire.gov.uk/socialcarecontacts other services that you may find helpful to guide you to If, following an assessment by a trained professional, purchase equipment that suits your personal choice. equipment is loaned to you, it will be free of charge and Web: www.glosequip.co.uk will be provided by the Community Equipment Service.

Purchasing equipment privately

When privately purchasing equipment, we would advise then the Mears Safe at Home service can help with fitting that you do so from a retailer who is a member of the it. The service also offers everything from kitchen and British Healthcare Trades Association (BHTA). bathroom adaptations to a handyperson service. You may The BHTA is a healthcare association. Its members be charged for some elements of this service. sign up to a code of practice, overseen by the Trading You can contact the Mears Safe at Home service Standards Institute, demonstrating high levels of yourself on 0800 032 3139, or if you are being assessed customer care that go beyond their legal obligations, by a health or social care worker they may refer you for giving customers confidence. For further information, visit minor adaptations, for example, access ramps, lever the BHTA website at www.bhta.net taps etc. If you decide to procure your own equipment privately You can also contact the Adult Social Care Helpdesk

Visit www.carechoices.co.uk for further assistance with your search for care 21 Purchasing equipment privately continued on 01452 426868, which can organise things like grab • contacting BHTA at www.bhta.net; rails and banister rails (costing less than £250) to be • reviewing the factsheets available on the Living Made fitted quickly and free of charge without an assessment Easy website at www.livingmadeeasy.org.uk; by a health or social care worker. See below for more • contacting the Mears Safe at Home Service on information on home adaptations. 0800 032 3139; or It is important to get the right advice before you • contacting the Gloucestershire Adult buy any costly equipment so your money is well spent. Services Helpdesk on 01452 426868 or There are a number of ways of getting help and advice emailing [email protected] including (but not limited to): Private retailers who are BHTA registered should have • the online self-assessment system at demonstration areas where you should be able to try the www.glosequip.co.uk; equipment before you purchase it.

Home Improvement Agencies

In Gloucestershire, Health, Housing and Social Care • major adaptations (including advice on accessing help are working together to provide the local Home to fund these); Improvement Agency, known as Safe at Home. This is a • small repairs and adaptations; and service that helps older, vulnerable and disabled people • managing any work needed in your home, such to live independently in their own homes by providing as drawing up plans, obtaining estimates, liaising advice, repairs and adaptations to meet their needs. with contractors and working with occupational The service includes: therapists. • advice and information about ways in which a home If you would like a free home visit or to talk to somebody can be made suitable to meet your needs; at Safe at Home, please call the service on freephone • major repairs and improvements; 0800 032 3139.

Telecare

Telecare is a service to help you, your relatives, or Telecare equipment is simple and easy to use. It can the person you care for to stay at home safely and include: independently. Telecare can help people with physical • fall detectors; disabilities, memory problems, learning disabilities, mental • bed and chair sensors; health conditions and older people. It can help reduce the risk of hospital admission, delay • movement sensors; going into a care home, reduce the need for domiciliary • smoke and heat detectors; and care and help you maintain your independence with daily • medication prompting devices. tasks, while giving reassurance to carers or family too. It is so discreet once installed you often forget it is there. Discreet, simple sensors detect potential emergencies To find out more, call 01452 426868 or at home like: visit www.gloucestershire.gov.uk/telecare • falls; Linked to this website is a new self-help option • wandering; offering free online professional advice. This gives the • taking medication incorrectly; opportunity to assess whether Telecare would work for you. It then gives you the option of purchasing • fire; Telecare equipment privately, whether you are eligible • flooding; and for adult social care support or not, offering greater • carbon monoxide and gas leaks. choice and flexibility over care options. You can also The special equipment is linked to a 24/7 monitoring refer yourself to Gloucestershire Telecare to see service. When an alarm is raised a trained operator will whether you are eligible for a free Telecare service. help you manage the situation and get you help if Gloucestershire Telecare is delivered by Gloucestershire needed. A responder could be a friend, family member, Care Services NHS Trust on behalf of Gloucestershire neighbour or someone else in a position to help. County Council.

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing-related support in the community

Green Square and P3 provide housing-related community-based support across the county. The service Gloucester, Tewkesbury and Forest of Dean is for anyone who is at risk of losing their home or is in Green Square need of practical support to develop skills around tenancy Tel: 01452 726951 management, maintaining their homes or maximising Email: [email protected] their income. It is also for anyone who needs support to develop practical skills around access to work and Cheltenham, Stroud and Cotwolds volunteering. P3 Support is provided in the community through a series Tel: 0808 168 2443 of drop-in sessions and group work. The service is open to Email: [email protected] any age group and to home owners as well as tenants.

Getting back on your feet

Reablement Reablement means help to get back to independence after a period of ill health, a hospital or residential care stay or simply a fall or accident. Reablement provides support to help you manage your ongoing health and wellbeing and can be provided in your own home or in a care home. Anyone over the age of 18 who would benefit from a Reablement service may have access to Reablement support for up to six weeks. There will be no charge for the service. However, should you need ongoing care and support, and this can be decided at any time during your community mental health nurses, community nurses and period of Reablement, it would be means-tested and Reablement support workers. possibly charged for. Short stay residential rehabilitation Through the Reablement pathway, you will be Short stay residential rehabilitation is available and encouraged and supported to rebuild your independence will suit people who will benefit from a programme of to a level which is safe and meaningful for your personal rehabilitation, but who in the short-term may not be safe lifestyle. to stay at home on their own. There are several residential The main focus is to support you to remain in your own units across the county providing this service. You will home. For example, you may need opportunities to: have the opportunity to recover, rebuild your confidence, • rebuild your confidence to carry out daily living tasks and to practise daily living skills, such as washing, dressing essential for your health and wellbeing; and preparing simple meals. • increase your strength, stamina and mobility; If ongoing support is required to maintain your • learn new ways of carrying out activities to increase independence, a care manager will assist you to write a independence and reduce risks, organise your day and support plan and arrange a suitable long-term service prioritise tasks differently; provider. You will also have the option of buying your own support in a method that suits your lifestyle and • look at ways to manage your worries or concerns; or gives you greater control over how your needs may • try out equipment and ideas designed to support your be met. You will be offered a financial assessment to independence. establish your contribution towards the cost of any future The Reablement team will work with you by offering an services. assessment in order to identify outcomes and agree a plan of Reablement. You will be allocated a key worker For more information about Reablement or short who will review progress with you regularly. stay residential rehabilitation contact the Adult Community health and social care teams working Social Care Helpdesk on 01452 426868, or email together will provide this service. The team includes [email protected] physiotherapists, occupational therapists, social workers,

Visit www.carechoices.co.uk for further assistance with your search for care 23 WE OFFER A QUALITY HOME CARE SERVICE TAILORED TO MEET THE INDIVIDUAL NEEDS OF OUR CLIENTS ‘THE SERVICE USER’

We are a family run company with a wealth of care experience. We understand peoples’ needs differ and are committed to supplying a service that is person centred; dedicated to meeting your speciﬁc needs. We are able to help in all areas of care and support for example our services include:

• Personal care (bath/shower/wash) • Shopping • Sitting service • Prepare and serve meals • Light house work • Hygienically clean kitchen and bathroom • Changing bed linen • Put to bed • Laundry • Overnight stays “ In all my dealings with Careful Care We appreciate that when you have carers I have found everyone friendly, highly visiting it can often feel like you are losing competent and professional and couldn’t ask for better. control and your choices are being limited. ” We believe it is very important that you feel in Feel free to contact us for an informal control and have as many choices as possible chat to discuss whether we are able to and work hard to meet these objectives. meet your care needs or the care needs of a member of your family.

Carers are trained in all aspects of care including tel: 01285 640420 dementia training and end of life QCF (NVQ) training is encouraged. email: [email protected] www.carefulcareltd.co.uk 1a Meadow Road, Cirencester, Gloucestershire GL7 1YA Community meals

Community meals or ‘meals on wheels’ are cooked hot • those who have recently been discharged from meals which are provided to people in their own homes, hospital following illness and are unable to prepare to assist them to live as independently as possible. food for themselves or have no next of kin to support Currently Gloucestershire County Council has a contract them. with the Royal Voluntary Service (RVS) to provide The RVS is able to supply hot meals seven days a week community meals (at a subsidised cost) to people who and is able to cater for individuals with specific dietary are assessed as having an eligible need for them. requirements. The eligibility criteria for community meals is To request an eligibility assessment for a subsidised hot focused on the most vulnerable and frail residents in community meal, contact the Adult Social Care Helpdesk Gloucestershire. It aims to support people who are unable on 01452 426868. to cook or prepare food or have no next of kin to support RVS also supplies frozen meals, which can be organised them in meeting their nutritional needs. This may include: directly with them. In addition to RVS there is a range of • individuals with physical disabilities; providers within Gloucestershire that are able to provide • individuals suffering from considerable mobility issues; chilled and frozen meals that residents can arrange for themselves. • individuals who experience confusion due to dementia, For more information, including information on Alzheimer’s or other similar conditions; organising community meals for yourself, visit • individuals with debilitating medical problems; and www.yourcircle.org.uk

Home care

Home care provides care and support in people’s homes call freephone 0800 6446448. and sometimes one-to-one support to help people You should expect the care agency and the individual get out and about. This is sometimes referred to as care workers to respect your personal preferences, dignity ‘domiciliary care’. and privacy and promote your wellbeing. The checklist on Home care agencies can provide care and support with page 27 gives you useful questions to ask any prospective needs such as personal care, assistance with cleaning home care agencies. your home, help with shopping and sitting services. Not As mentioned above, all home care providers must be all agencies provide the same services and charges vary registered and inspected by the Care Quality Commission between agencies. Home care agencies supply care (CQC) to make sure they meet essential standards of workers to support you with everyday activities, such as quality and safety. Gloucestershire County Council getting out of bed, getting dressed and bathing and help contracts regularly with some providers in the county. you maintain your independence. Contact the council for more information. For care packages which have been arranged by Gloucestershire County Council, contracts and support plans will have been completed by your social worker or support planner and the agencies used will be appropriately registered with the Care Quality Commission, the national independent regulator for all care services. See page 60 for more information. If you are not eligible for care funded by the council and/or would like to organise your own care at home, you need to think about it carefully. Before you make any decisions, ask for a copy of the agency’s contract terms and read these with someone you trust, or seek the support of an advocate. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this, contact details are on page 65. For more information about independent advocacy services see page 61, or, for a referral to advocacy services,

Visit www.carechoices.co.uk for further assistance with your search for care 25 The Home Care Specialists

Do you need a Helping Hand?

“We are incredibly fortunate Award winning home care from...30 to have such dedicated people, like the staff at minutes per week to full time Live-in Care. Helping Hands, caring for the vulnerable and the Helping Hands has been providing award winning quality help elderly members of the at home since 1989. A family run company we apply our local communities.” knowledge and over 25 years of experience to offer you one to Lisa Carr, Director of The one home care that enables you or your loved one to remain at Great British Care Awards home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

Housekeeping Providing a break for an existing Shopping Carer or family member Companionship Personal care Help getting out and about Support with continence Complex nursing-led care Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difﬁcult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To ﬁnd out how we can help you, call: 01454 643 986 or visit: www.helpinghands.co.uk Domicilliary care/support checklist © Care Choices Ltd 2015

These questions may be useful when considering using the agencies used will have been accredited to work for the services of a home care (domiciliary) provider to help Gloucestershire County Council. you build up a picture of how your care needs will be met People arranging and funding their own care either in your own home. privately or through a Direct Payment or a personal For care packages which have been arranged by budget are able to choose their own worker or domiciliary Gloucestershire County Council, contracts and care plans care/support provider. will have been completed by your care manager and

Agencies

• What experience does the agency have in your particular your carer goes on holiday or is sick, will you be notified field of need? Can they supply references for you to in advance that a different carer will be attending? check? • How can you contact the agency in an emergency or • Home care agencies providing personal care, must outside office hours? be registered and inspected by the Care Quality • How hard or easy would it be to make a complaint and Commission. Ask to see a copy of their registration how are things then put right? certificate and read CQC’s latest inspection report on the website www.cqc.org.uk • If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone • How long has the agency been operating? you trust. Get as much help as you can going over it • How many carers would the agency assign to care for and ask any questions you may have before signing you and would you see the same one every day? If not, anything. The Citizens Advice Bureau or Age UK could how does the staff rota operate and what happens if help with this.

Carers

• You should expect your personal preferences, dignity • You will have a care plan drawn up by the agency which and privacy to be respected. Discuss this with the the carers will work to. Ask how often this plan will be agency and ask how the most suitable carers for your reviewed by the agency. particular care are chosen. Can you talk to them before • Carers must be checked with the Disclosure and Barring deciding? Service and have a criminal records disclosure – make • Carers should be fully trained or be in on going training. sure this is the case. Ask the agency about their policies on this.

Paying

• If your care needs do not meet your local authority’s should check carefully the fee rates charged and exactly eligibility criteria and have been arranged privately you what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 27 CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked.

Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our friendly professional team

Bluebird Care (North Gloucestershire) Bluebird Care (Stroud and Cirencester) Suite 4, Westgate House, The Island, 3b Nelson Street, Stroud, Gloucester GL1 2RU Gloucestershire GL5 2HL Tel: 01452 414952 Tel: 01453 757937 Email: [email protected] Email: [email protected]

www.bluebirdcare.co.uk Domicilliary care/support providers All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers in the county and these are denoted with within the following list.

ADAMSON HOUSE BUSINESS CENTRE BRANKSOME CARE GCPA Gloucester Gloucester Advert page 37 Tel: 01452 722791 OP D PD LDA MH SI YA AD Tel: 01452 535360 OP D PD LDA MH SI YA

AGINCARE BROOK LODGE Gloucester Advert page 32 Longhope Tel: 01452 898219 OP D PD SI YA Tel: 01452 830614 LDA YA

ANGEL HOMECARE SERVICES LTD BROOMFIELD CARE Cheltenham Gloucester Advert page 32 Tel: 01242 252975 OP D PD MH SI Tel: 01452 730888 OP D LDA YA

ASPIRATIONS SOUTHWEST ADULTS CANDID CARE SERVICES Gloucester Gloucester Tel: 01452 835970 PD LDA MH SI Tel: 01452 535076 OP PD LDA MH SI YA

ASSOCIATED CARE SOLUTIONS CARE - NURSING ALLIANCE RECRUITMENT Gloucester Gloucester Tel: 01452 413599 OP D PD LDA MH SI YA Tel: 01452 508299 OP D PD LDA MH SI YA AD

AVIDA CARE GCPA CARE AT HOME Gloucester Advert page 34 Cheltenham Tel: 01452 415066 OP PD LDA MH SI YA Tel: 01242 242061 OP PD LDA YA

BEECHES HOMECARE - CARE COMMUNITY LTD CIRENCESTER Gloucester Cirencester Tel: 01452 507677 OP D PD LDA MH SI YA AD Tel: 01285 657327 OP D PD MH SI CARE CONNECTIONS LTD Gloucester BLUEBIRD CARE GCPA Advert page 28 Tel: 01452 886448 OP D PD LDA MH SI North Gloucestershire Tel: 01452 414952 OP D PD SI YA CARE IN THE HOME GCPA Stroud & Cirencester Cheltenham Tel: 01453 757937 OP D PD LDA SI YA Tel: 01452 857959 OP D PD LDA MH SI YA AD

BRAMBLE HOME CARE GCPA CAREFUL CARE LTD GCPA Gloucester Advert page 38 Cirencester Advert page 24 Tel: 01452 387075 OP D PD LDA MH SI YA AD Tel: 01285 640420 OP D

BRAMBLE HOME CARE - TEWKESBURY CARMEL DOMICILIARY CARE LTD Tewkesbury Advert page 38 Gloucester Tel: 01684 217040 OP D PD LDA MH SI YA AD Tel: 01452 300162 PD MH

BRANDON SUPPORTED LIVING CHOSEN COURT Gloucester Gloucester Tel: 01452 886307 LDA YA Tel: 01452 616888 OP PD LDA MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 29 SUPPORTING CARERS AND PEOPLE WITH CARE NEEDS IN GLOUCESTERSHIRE

We offer a high quality range of services including the following: • Respite breaks for carers • Personal care & support • Assistance with medication • Dementia care • Learning disability support • Palliative care • Community based activity programmes • Memory clubs in Lechlade, Cheltenham

The staff are all brilliant. Not a bad

& Stonehouse word to say. No complaints, all FAB.“ • Shopping service “ Its good for James to socialise. • Meal preparation • Support with accessing appointments • Overnight care • Laundry/Light household duties • Pension/beneﬁt collection • Holiday cover

Thank you for “ being there“ If you’re interested in our services please call our referral service for us on: 01453 768836

Gloucester | Tel: 01452 302542 | [email protected] Cirencester | Tel: 01285 650168 | [email protected] www.crossroadscandeg.org.uk Domiciliary care/support providers continued

CLEEVE LINK HOMECARE GCPA EXPEDITIONS LIVING Cheltenham Advert page 20 Cheltenham Tel: 0800 433 2323 OP D PD MH SI YA Tel: 01242 532204 PD LDA MH YA

COMMUNITY OUTREACH CONSULTANCY LTD FACE 2 FACE Bisley Advert page 32 Gloucester Tel: 01452 771257 PD SI YA Tel: 01452 520011 PD LDA MH SI

CORINIUM CARE LTD FARECARE Stroud Cheltenham Tel: 01453 839290 OP D PD MH SI YA Tel: 01242 232296 OP D PD LDA MH YA

COTSWOLDS LINK HOMECARE FEATHER BED CARE Moreton-in-the-Marsh Advert page 20 Stroud Tel: 0800 433 2323 OP D PD MH SI YA Tel: 01453 557806 OP D PD SI YA

COUNTY HOME CARE SERVICES LTD GCPA FIELDVIEW Gloucester Gloucester Tel: 01452 305628 OP D PD MH SI YA Tel: 01453 791320 OP D PD LDA MH YA

CROSSROADS CARE CENTRAL & EAST FIRST CITY NURSING SERVICES LTD GCPA GLOUCESTERSHIRE Advert page 30 Cheltenham Advert page 34 Cirencester Tel: 01242 262700 OP D PD LDA MH SI YA AD Tel: 01285 650168 OP D PD LDA MH SI YA Gloucester FLEXICARE HOME SERVICES UK LTD Tel: 01452 302542 OP D PD LDA MH SI YA Maisemore Advert page 34 Tel: 01452 306296 OP PD LDA SI YA CROSSROADS CARE FOREST OF DEAN & HEREFORDSHIRE GCPA FOUNDATION HOUSE Cinderford Gloucester Tel: 01594 823414 OP D PD LDA MH SI YA Tel: 01242 527631 PD LDA SI YA

DOCARE LTD GCPA FOX ELMS CARE LTD Stroud Advert page 36 Gloucester Tel: 0333 700 0333 OP D PD MH SI YA Tel: 01452 382357 OP PD LDA MH SI YA AD

DYNAVOUR CARE SERVICES LTD GANNICOX CIC DOMICILIARY CARE AGENCY Gloucester Stroud Tel: 01452 501552 OP PD LDA MH YA Tel: 07941 360039 D PD LDA MH SI YA

EASY LIVING SOLUTIONS GL1 SUPPORT SERVICES Newent Advert page 36 Gloucester Tel: 01531 820556 OP D PD SI YA Tel: 01452 835667 OP D PD LDA MH SI YA

ELITE HOME CARE SOLUTIONS (UK) GLOSCARE 2 Gloucester Gloucester Tel: 0844 800 1130 OP D Tel: 01452 522335 OP D PD LDA MH SI YA

EUROCLYDON NURSING HOME GLOUCESTER HOMECARE SERVICES LTD GCPA Drybrook Advert page 80 Gloucester Tel: 01594 543982 OP D PD LDA MH SI YA Tel: 01452 549495 OP D PD MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Broomﬁeld Care | Caring for life 01452 730888 | www.broomﬁeldcare.com

We’re already providing 1-to-1 care in your area..... can we help you too?

Setting new standards in 1-to-1 care At Broomfield Care our focus is to provide outstanding support for individuals who are in need of quality care, enabling them to live independently in their own home. Our small, local team of experienced, compassionate and conscientious carers provide a professional service, 7 days a week, 365 days a year. Your service and care of my mother in law has been fantastic. You’ve been so helpful, nothing has been too much trouble, we would have not managed without you. - Mrs Stephens, Stroud I would like to thank the staff that are caring for my mother. Being an only child and working full time, knowing that your caring staff will be visiting mum each morning and giving mum her medication has taken the stress from me whilst I am at work. - Toni N, Gloucester www.facebook.com/broomfieldcare @Broomfieldcare

HOME CARE SERVICES A bespoke service to maintain independence and safety in the comfort of Live-in Care your own homĞ COMPANIONSHIP COMPLEX CARE

from £695 per week WHAT KEY STAFF CAN OFFER YOU SPECIALIST CARE RESPITE CARE A tailor made package of care created by a Registered Nurse in partnership with you taking into account your personal NURSING CARE PALLIATIVE CARE requirements. Packages from 1 hour to 24 hour cover. SUPPORTED LIVING MEDICATION SERVICES Multiple and adhoc Visits available. Personal Care and Social Care. 1 HOUR - 24 HOUR CARE LIVE IN CARE

Call us today for a no obligation assessment of all your Personal and Social Care needs: 01531 637481

We provide Care Companions to assist The alternative to Care Home admission. you in your own home Enabling you to maintain your lifestyle Live-in Care enables anyone with care needs to and independence continue living in their own home with a C are that is completely tailored to your own needs round-the-clock care worker. Allows you to continue living at home in your own surroundings Reliable and trustworthy Care Companions trained to respect and meet your requirements E nergising to enhance your lifestyle and enable you to enjoy each day For more information or to speak to a member 08000 121 247 | www.liveincare.info of our team please call us Tel: 01452 771257 or Email: [email protected] Gloucester - 01452 898 219 www.communityout.com

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Domiciliary care/support providers continued

GLOUCESTERSHIRE AUTISM SERVICES LA VIE EN ROSE Gloucester Deerhurst Tel: 01452 307069 LDA Tel: 01684 439564 OP D PD LDA SI YA GLOUCESTERSHIRE DOMICILIARY CARE BRANCH LEARNING TOGETHER LTD Coleford Stonehouse Tel: 01594 835060 OP D PD LDA MH SI YA Tel: 01453 298005 LDA YA GLOUCESTERSHIRE LINK HOMECARE LEIGHTON HOUSE Quedgeley Advert page 20 Cinderford Tel: 0800 433 2323 OP D PD MH SI YA Tel: 01594 827358 PD LDA MH YA

GRAPEVINE CARE DOMICILIARY CARE GCPA LIVABILITY LIFESTYLE CHOICES WEST Gloucester Maisemore Tel: 07913 924979 OP PD LDA SI YA Tel: 01452 506730 OP D PD LDA SI YA

HF TRUST - GLOUCESTERSHIRE DCA GCPA LIVE WELL AT HOME GCPA Morton-In-Marsh Lydney Tel: 01608 651273 LDA Tel: 01594 843574 OP D PD LDA MH SI YA AD

HF TRUST - STROUD DCA MACHLO GCPA Stroud Abbeymead Tel: 01453 761660 LDA YA Tel: 01452 372403 PD LDA MH YA

HOME INSTEAD SENIOR CARE GCPA NETWORK HEALTHCARE AND SOCIAL CARE GCPA Ullenwood Advert page 15 Dursley Tel: 01242 513203 OP D PD LDA MH SI YA Tel: 01453 519240 OP D PD LDA MH SI YA

HORSFALL HOUSE HOMECARE GCPA NEW HORIZON GLOUCESTER LTD Stroud Advert page 90 Gloucester Tel: 01453 731227 OP Tel: 07918 623493 OP D PD LDA MH SI HOUSING & CARE 21 - CHIPPING CAMPDEN NEWTON HOUSE Tewkesbury Gloucester Tel: 0303 123 9905 OP D PD MH SI Tel: 01452 522381 OP MH YA AD

HOUSING & CARE 21 - NIGHTINGALE’S HOME CARE GCPA MULBERRY COURT Gloucester Advert page 34 Cirencester Tel: 01452 310314 OP D PD LDA MH SI YA AD Tel: 0370 192 4000 OP D PD LDA MH SI YA ORCHARD LEIGH INCLUSION CARE GCPA Cheltenham Tewkesbury Tel: 01242 523848 OP LDA YA Tel: 01684 857520 OP PD LDA MH SI YA ORCHARD TRUST INDEPENDENT HOME LIFE SERVICES DOMICILIARY CARE AGENCY, THE GCPA Cheltenham Ruardean Tel: 01242 255444 OP D PD LDA MH SI YA AD Tel: 01594 861137 PD LDA SI YA KITES CORNER P3 NAVIGATOR Gloucester Cheltenham Tel: 01452 612216 PD SI Tel: 0808 168 2443 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 At aVida we are redeﬁning the standards for care at home, enabling you to live 8LI,IEPXL 7SGMEP independently at home 'EVI7TIGMEPMWXW for as long as possible. *MVWX'MX]2YVWMRK7IVZMGIWEVI2YVWIPIHTVMZEXIP] S[RIHSVKERMWEXMSRXLEXLEZISZIV]IEVWSJ I\TIVMIRGIMR,IEPXLERH7SGMEP'EVI;ISJJIVJYPP] XVEMRIHERHI\TIVMIRGIH,IEPXLGEVI%WWMWXERXW7YTTSVX ;SVOIVWERH2YVWMRKWXEJJXS[SVOMR2YVWMRK,SQIW 7GLSSPW'EVI,SQIW,SWTMXEPW0IEVRMRK(MWEFMPMX] We are committed to ensuring that our customers 4PEGIQIRXWERH-RHMZMHYEPW[MXLMRXLIMVS[RLSQIW can continue to live at home independently and ;IWTIGMEPMWIMR participate in their community for as long as possible. 4IVWSREP'EVI 6IEFPIQIRX To speak to a member of our team or to begin your 4EPPMEXMZI)RHSJ0MJI'EVI %WWMWXERGI[MXL aVida journey with by booking your unique personal (IQIRXME QIHMGEXMSR needs assessment, please contact our assessment 6IWTMXI'EVI 'VMWMWGEVI officer on: Tel: 01452 415 066 'SZIVMRK'LIPXIRLEQ+PSYGIWXIV8I[OIWFYV] 7XVSYHERH8LI*SVIWX3J(IER Email: [email protected] www.avidacare.co.uk *SVQSVIMRJSVQEXMSRTPIEWIGEPPSYV'LIPXIRLEQSJ½GI SRSVZMWMX[[[½VWXGMX]RYVWMRKGSYO 1st Floor, 7a Mercia Road, 3VQSRH8IVVEGI6IKIRX7XVIIX Gloucester, GL3 2SQ 'LIPXIRLEQ+0,6 ;MRRIVWEXXLI+VIEX&VMXMWL'EVI%[EVHW Registered by C.Q.C, Contracted to Gloucestershire County Council & ±4YXXMRKTISTPI½VWX²E[EVH Members of the Gloucestershire Care Providers Association and UKHCA

For a flexible and understanding service Nightingale’s Personalised care... When you need it most Home Care Reliable, understanding & free professional advice We offer personalised care packages to enable people to remain living independently in their own homes. Nightingale’s Home Care can provide care in your own home from We can offer support for adults with all health concerns. 1 hour to 24 hours a day; provided Flexicare can provide anything from domestic help or by experienced, highly trained, personal care to 24 hour live-in care service. dedicated health care assistants. We are flexible to your changing circumstances and we will provide a tailor-made care plan to suit your needs. Services that can be provided in the home include: What can Flexicare provide? • Routine daily or scheduled visits ✓ Domestic Care • Personal care ✓ Personal Care • Accompaniment to appointments ✓ Specialist Care • Escort duties for shopping and social outings ✓ Dementia Care • Post-operative care ✓ Spinal Injury Care • Palliative care ✓ Rehabilitation • Respite care ✓ 24 Hour Live in Care ✓ End of life Care We are happy to discuss particular requirements for ✓ A package tailor made to your needs complex domiciliary situations. Flexicare Home Services UK Ltd For further details of our home care service Unit 1-2, The Steadings Business Centre, Maisemore, contact Jane Lever (Registered Manager) or Gloucester, GL2 8EY Wendy Harvey (Deputy Manager) on Telephone: 01452 306296 01452 310314, who will be happy to answer Website: www.flexicareuk.co.uk your questions and discuss your needs. Email: jenna@flexicareuk.co.uk

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Domiciliary care/support providers continued

PDS SOCIAL CARE SEVERNLEIGH Gloucester Lydney Tel: 0845 331 3474 OP D PD LDA MH SI YA Tel: 01594 841086 LDA

PERSON CENTRED CARE SHAFTESBURY PLACE Cheltenham Gloucester Tel: 01242 321123 OP D PD SI YA Tel: 01242 227818 PD LDA SI YA

PHOENIX SOMERSET CARE (GLOUCESTER) GCPA Cheltenham Quedgeley Advert page 36 Tel: 01242 515035 PD LDA MH SI YA Tel: 0800 988 4337 OP D PD LDA MH SI YA AD

PRESTIGE NURSING GLOUCESTER STEP-A-SIDE CARE LTD (DOMICILIARY CARE) GCPA Tetbury Coleford Tel: 01666 503020 OP D PD LDA MH SI YA AD Tel: 01594 501230 OP PD LDA MH YA

PROSPECT HOUSE TENDERCARE Stroud Gloucester Tel: 01453 766441 LDA MH YA Tel: 01452 550268 OP D PD LDA MH SI

RAYNSFORD DOMICILIARY CARE THEOC HOUSE Cheltenham Tewkesbury Tel: 01242 579201 LDA MH YA Tel: 01684 297358 PD LDA MH SI YA AD

REEVEY GATE COTTAGE TLC SUPPORT SERVICES LTD Kempsford Wotton-Under-Edge Tel: 01285 810440 OP PD Tel: 01453 844080 OP D PD LDA MH SI YA

RICHMOND VILLAGE PAINSWICK DCA GCPA UNITED RESPONSE DCA - CENTRAL Painswick Advert page 88 Chipping Campden Tel: 01452 810203 OP Tel: 01386 849145 OP PD LDA MH YA

ROJENE LIVE-IN CARE LTD VANGUARD CARE LTD Gloucester Advert page 37 Tewkesbury Tel: 01452 526150 OP D PD SI Tel: 01684 293366 OP D PD SI

ROYAL MENCAP SOCIETY VOYAGE CARE Tewkesbury Gloucester Tel: 01684 278023 LDA Tel: 01452 380835 PD MH SI YA AD

SALTER’S HILL HOME CARE AND SUPPORT GCPA WHEATRIDGE COURT Gorsley Gloucester Tel: 01989 721023 LDA Tel: 01452 500669 OP PD SI YA

SANCTUARY HOME CARE LTD (GLOUCESTERSHIRE) YOUR LIFE (CHELTENHAM) Cheltenham Cheltenham Tel: 01242 235665 OP D PD LDA MH SI YA Tel: 01242 571704 OP PD SI

SARACEN CARE SERVICES GCPA YOUR LIFESTYLE LLP DOM CARE Cheltenham Gloucester Tel: 01242 515162 OP D PD LDA SI YA Tel: 01452 729757 D LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 35 DoCare believe that everyone has a right to support in their own home

Do you or a relative need help with day to day tasks? Do you or a relative need support but want to keep your freedom and individuality? Would you like free help and advice to get the right support at home?

Whether for yourself or a loved one DoCare can offer you the support you need and help make every day a better day.

Call us on 0333 700 0333 to qualify for your complimentary consultation. We will be delighted to come and meet you to discuss your needs so that we can help make every day a better day for you and your loved ones.

DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Yate and Witney.

Email: [email protected] Web: www.docare.co.uk www.facebook.com/DoCareLtd

Head Ofﬁ ce: Grifﬁ n Mill, London Road, Thrupp, Stroud, Gloucestershire GL5 2AZ

DoCare is accredited with the local authorities of Bristol City, Gloucestershire, Oxfordshire and South Gloucestershire and registered with the Care Quality Commission

Delivering Quality Care and Support across Gloucestershire

Somerset Care is a leading not-for-proﬁt care provider, delivering a range of services to support people to live independently, including: t Assistance with personal care and domestic tasks t Support with medication and welfare checks t Companionship, respite and holiday support HOME IS WHERE YOUR HEART IS t PETALS – specialist dementia services IT’S OUR AIM TO KEEP YOU THERE t Companionship and respite support Easy Living Solutions is an t Clinical services and complex care independent local business. For more information contact us on: 0800 988 4337 Our service is delivered on a 1-1 basis, [email protected] working to an individual support plan which starts with the client rather than The Priory is an elegant Grade ll listed nursing home the service. situated in the market town of Tetbury. Our services include: Whether you’re looking for day care, short-term • Personal care • Post operative care • End of life care respite care or a longer term move to a nursing • Dementia care • Meal preparation home, The Priory offers a welcoming ‘home from • Transport to appointments/shopping • Companionship home’ environment. T: 01531 820556 For more information contact us on: 01666 502 332 Mob: 07794 106053 or 07811 517733 The Priory, The Chipping, Tetbury, GL8 8ET Email: [email protected] www.easylivingsolutions.org.uk www.somersetcare.co.uk

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, A SAFE PAIR OF HANDS?

Live-in Care Assisting you 24/7 in your own home, long or short-term.

• A Carer to live with you, • Cooking someone to be on-hand • Washing & Ironing whenever needed • Prompt/administer • Help with all aspects of medication Care • Housework • Companionship • Shopping • Personal hygiene – washing, showering, • Respite bathing • Accompanying to appointments Our Carers are:

• Disclosure and Barring Service • Local and on hand, in your area Registered with the (previously CRB) checked, • Fully trained with Care Quality Commission inclusive of ISA check appropriate specialist training www.cqc.org.uk • Reference checked Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) email: [email protected] www.rojene.co.uk

HOME CARE WHAT ARE THE CARE OPTIONS? & SUPPORT SERVICES HOW WILL I KNOW WHICH TO CHOOSE? Providing Care Since 2002 WHAT IF I MAKE THE WRONG CHOICE? • Reg with CQC • All staff are DBS checked and fully trained WHAT IF MUM DOESN’T AGREE? Branksome Care are a local and trusted care provider. We have been delivering quality care in Gloucester CAN WE AFFORD IT? since 2002. People using our services have come to recognise that our kind and friendly staff are well trained and dedicated to meeting their needs in a professional and ﬂexible manner. VISIT THE NEW CARE SELECT WEBSITE We are providers of both Residential Care and Care in WWW.CARESELECT.CO.UK the Community. Our services include • Personal Care, Bathing, Toileting, Dressing / Undressing • Medication, Mobilising and Meal Preparation • Dementia, Physical Disabilities, Hoisting and Transfers. • Housework, Laundry, Ironing and Shopping • 24hr Supported Living AND MUCH MORE Whatever your needs, please call us at anytime, including weekends.

CALL CARE SELECT FOR MORE INFORMATION: Tel: 01452 53 53 60 / 07974 401 007 0800 389 2077 www.branksomecare.co.uk Always proud to be of service

Visit www.carechoices.co.uk for further assistance with your search for care 37 Bramble House is a family owned care home near the center of Gloucester specialising in providing personal care for older people who have dementia. We are committed to the provision of person-centered quality care for our residents; as well as offering support and advice for their families in a warm, friendly and homely environment.

Our staff are dedicated, professional, friendly and caring, they receive regular training with a dementia speciﬁc focus. In order to meet the needs of our residents we pride ourselves on our knowledge of dementia and work closely with dementia experts. Our expertise in this area has meant that we have introduced dementia-friendly activities and features which are designed to help our residents maintain their independence.

As a small home we have the beneﬁt of being able to really get to know our clients and their needs - our ethos is to help our residents to make their own choices, to respect them as individuals and to maintain their dignity at all times.

We provide -: Dementia Specialist Residential Care Short and long-term Respite Care Day Care Emergency Respite Care Our Manager Michael James is always happy to answer any questions that you may have so please do get in touch... Tel: 01452 521018 Email: [email protected] 96-98 Stroud Road, Gloucester, GL1 5AJ

Bramble Home Care offers support to people who want to stay in their own homes for as long as possible. Our goal is to help our clients to maintain their independence and quality of life at home by offering a service that is tailor-made to meet their needs.

Our care packages are speciﬁcally designed to ensure each clients individual needs are met and we offer a wide range of services which include personal care, 24 hour live-in care, cooking, cleaning, shopping or just having someone around who can help them meet up with friends or to participate in much loved hobbies. Clients needs are assessed on an individual case-by-case basis with a focus on maintaining quality of life, interests and independence.

We specialise in caring for people with dementia although we do offer full support and services to a wide range of people with varying needs. We will respond quickly to requests for care which can be offered 24 hours a day, 7 days a week, 365 days a year from our ofﬁces in Gloucester and Tewkesbury. Our priority is to ensure our clients remain happy, safe and as self dependent as possible for as long as possible.

Services include:

• Personal Care • Sleep-in service • Domestic Service • Dementia Support • Return from hospital • Care Escorts • Palliative care • 24 hour live-in care • Companionship • Social Trips out • Medicine Support

Our Manager, Jerry James is always happy to answer any questions that you may have so please do get in touch... Tel: 01452 387075 Email: [email protected] Bramble Home Care Ltd, Bramble House, 96-98 Stroud Road, Gloucester GL1 5AJ HELPING YOU LIVE YOUR LIFE, YOUR WAY

PROVIDING 24 HOUR CARE AT HOME, SPECIALISING IN END OF LIFE, DEMENTIA AND SHORT-TERM RESPITE CARE

Live in 24 is a round-the-clock, live-in care service which allows you or your loved one to continue to live independently within the comfort of your own home, supported by a fully trained carer, who is with you 24 hours a day. With dedicated carers, we are able to provide one to one care for our clients, which isn’t possible in residential homes where staff to client ratios are higher. This way you can trust that the care you or your loved one receives is more dedicated and personal than in a care home. / iÛiÓ{ÃiÀÛViÃL>Vi`Õ«LÞ>yiiÌviiÀ}iVÞ response vehicles including six-wheeled off terrains, four-wheel drives and boats. This means that we can guarantee you will have a carer, whatever the weather. We also offer the assurance that should your carer be unable With our RAPID RESPONSE SERVICE, to make it for any reason, another carer will be sent out to you. we guarantee to have a carer to you within 4 hours. Avoiding the emotional upheaval that comes with leaving your 9GECP|CNUQCTTCPIGRCVKGPVVTCPUHGTU home, with our specially trained carers, you can continue to do VQCPFHTQOJQURKVCN the things that you have always enjoyed, with assistance. 24 Hour Freephone 0800 292 2424 visit livein24.co.uk HQTOQTGFGVCKNU

FOREST OF DEAN NEWENT GLOUCESTER

Aspire Aﬃ liates Ltd. is registered to provide Domiciliary Care in the following categories: Giving you a • Older people (over 65 years) helping • Adults (over 18 years) • People with Mental Health needs hand • People with Dementia • End of Life Care • People with Learning Disabilities • People with Physical Disabilities

Services we provide: • 24 hour Live in Care Aspire Affi liates Ltd. aims to provide fl exible • Person Centred support staff services, responsive to individual needs. • Respite Care in your own home • Personal Care For further information please contact: Tel: 01594 541641 • Social Care Mail: [email protected] • Overnight Care Web: www.aspirecareservices.co.uk • Crisis Care

Visit www.carechoices.co.uk for further assistance with your search for care 39 A new beginning at Honeybourne Gate

honeybourne gate

Luxury living in a landmark retirement complex

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ȏΖQGHSHQGHQWOLYLQJZLWKXQULYDOOHGFRPPXQDO DPHQLWLHVJ\PȴWQHVVSRROORXQJHDWULXPULXP PRYLHURRPUHVWDXUDQWURRIJDUGHQ EHGURRP DSDUWPHQWVIURP ȏ)OH[LEOHH[WUDFDUHVHUYLFHVZLWKVWD΍ RQVLWHKUVDGD\ £198,000 ȏKLJKVSHFLȴFDWLRQVHOIFRQWDLQHG DSDUWPHQWV EHGURRP DSDUWPHQWVIURP ȏ&ORVHWR&KHOWHQKDPWRZQFHQWUH £295,000 Honeybourne Gate*ORXFHVWHU5RDG&KHOWHQKDP*/':: Please call for further details 7HO ZZZKRQH\ERXUQHJDWHFRXN

In partnership with:

A development by The Markey Group Housing with care

Shared Lives

Gloucestershire Shared Lives is a county-wide resource need special care and attention, for example, following a offering outreach/day support, short breaks, respite hospital discharge. A needs assessment will be carried out and longer term care to vulnerable adults living as part by the relevant social work team. of the family. Short breaks can be just for a few hours a If you would like to live in a Shared Lives home and be week, a weekend, or overnight care from one night to cared for by a Shared Lives carer, then you (or a family a few weeks. Longer term care on a more permanent member, relative, friend, neighbour or any other adult) basis is also an option. Carers are specially recruited and can contact: subject to an approval process which involves individual assessment. Tel: 01452 426237 The scheme can be used by any adult (18+) with a Email: [email protected] learning disability, who may have mental health needs, Web: www.gloucestershire.gov.uk/gaps or a physical disability and older people some who may

Sheltered housing

Sheltered housing for rent is owned and managed by within the county. In a sheltered, or retirement, housing councils and housing associations across the region. scheme you would live independently in a flat or bungalow Sheltered housing is a practical step if you would like more built especially for older people within a larger complex, security and companionship or wish to downsize from a sometimes around a garden or communal facility. larger home that has become difficult to manage. Private Please visit www.ageuk.org.uk or providers have also developed retirement housing for sale www.housingcare.org for further information.

Dora Matthews House Housing with Care in Coleford

A new, innovative housing with care development is opening in the Forest of Dean designed to enable SFTJEFOUTUPMJWFJOEFQFOEFOUBOEGVMmMMFE lives whilst enjoying the security of having care available.

From April 2015, 44 one and two bedroom apartments for developed by the publisher older people (called Dora Matthews House) and 5 dormer of this Directory bungalows (called Bank Close) for people with a Learning Disability will be available to rent. As well as providing superb accommodation, the development will include a With so many providers to choose from, well being centre comprised of a café and an activities where do you start? centre, designed to act as a social hub. Heritage care will www.carechoices.co.uk can help provide high quality care and support, available 24/7, on site from our well trained, caring support staff. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit For more information please contact Kate Smith on Alternatively, call our friendly helpline team 07889 319313 or email [email protected]. on 0800 389 2077 to talk to someone directly. www.heritagecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 41 Extra care housing

New forms of sheltered housing have been pioneered easier for older people to maintain their independence. to cater for older people who are becoming frail and less Schemes usually have their own care staff on site and able to do everything for themselves; these are known as some schemes provide one or more meals each day. Extra extra care housing schemes. care housing provides a real alternative to remaining in These schemes provide self-contained, wheelchair- the family home or residential care for older people and friendly accommodation that meets the requirements are managed by registered social housing landlords. of people who need care and support. For example, the Depending on the scheme you can either rent or bathrooms are fitted with walk-in showers to make it purchase the properties.

Care villages

A care village will generally be a development of 50 units available. or more offering a variety of accommodation, including The concept of a care village is based around one and two bedroom apartments and bungalows supporting tenants and residents throughout the available to buy and to rent. Care and support is provided ageing process, creating a rich and diverse community to tenants, dependent on their need, with the added within the village in tailor-made accommodation. Units benefit of knowing that 24 hour emergency support is are usually available to those aged 55 and over who

Residential, Respite & Dementia care in large purpose built apartments

A real home from home with exceptional care

Royal Court is diff erent – every resident has their own apartment with a lounge/diner, kitchenett e, bedroom, en-suite bath/wet room, entrance hall. We provide the highest quality care, carefully tailored to each resident’s personal requirements. · Spacious purpose built accommodation · “Simply brilliant” care team · Relaxed, friendly and enjoyable atmosphere · “Fantastic” home cooked food · 2 miles from Cheltenham city centre · A privately run home with a real diff erence

Royal Court, Fiddler’s Green Lane, Cheltenham GL51 0SF Tel: 01242 221853 Email: [email protected] www.royalcourtcare.co.uk

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care villages continued move in as part of their life-planning process. This gives provide health and wellbeing facilities and services that the reassurance that as the needs and circumstances encourage mental and physical stimulation. of people change they do not have to go through the Care villages also bring opportunities for health and upheaval of moving from their home to receive a higher social care providers to deliver community services more level of care and/or support. effectively and efficiently. The communal facilities are at the heart of the care There are three care villages in Gloucestershire – St village and, although they will vary from place to place, Oswald’s Village in Gloucester, run by the Extra Care will generally include a restaurant or dining room, a Charitable Trust, Richmond Painswick Village in laundry, a shop, and a fitness centre amongst a variety Painswick, run by Richmond Care Villages Ltd and Crystal of other leisure facilities. The economies of scale of a Fountain Village in Nailsworth, managed by Crystal care village mean that there are greater opportunities to Fountain Village. Residential care All care providers in the country must be registered adults with physical disabilities, learning disabilities, with the Care Quality Commission (CQC). All services brain injury resulting from an accident, or mental health are inspected by the CQC, which reports on it’s findings. conditions. These inspection reports, along with new quality ratings, They can care for adults with more than one condition are available from the care service or the CQC at and some homes will have expertise in providing care www.cqc.org.uk/ Further information about the CQC for adults with alcohol or drug dependency. These care can be found on page 60. homes may offer permanent residence or provide care for Gloucestershire County Council contracts regularly a temporary period. with some providers in the county. Contact the council Care homes may be privately owned or run by charities for more information. Care homes and care homes with or councils. Some will be small care homes based in nursing listings begin on page 67, and are divided into home-like domestic dwellings, while others will be based the areas as shown in the map on page 5. in large communal centres. If you’re looking for a residential care home, there One of the first options you have to consider when is a variety of options available. There are permanent choosing residential care is whether you need the care care homes for older people, homes for younger home to provide nursing care or personal care.

Personal care or nursing care

Care homes provide personal care or nursing care. Care homes registered to provide personal care offer support to ensure that basic personal needs are taken care of. A care home that only provides personal care can assist people with eating, bathing, going to the toilet and taking medication, if required. Care homes that offer nursing care are often referred to as nursing homes. There are also care homes that specialise in certain types of disability or conditions such as dementia. Any council help with the cost of residential care is for care. means-tested. You can make your own arrangements if If you choose a care home that costs more than the you have the means to cover the long-term cost. However, council usually expects to pay for a person with your needs, consider asking the council for an assessment, because you you may still be able to live in the care home if a relative might be eligible for support with some or all of your care or friend is willing and able to pay the difference between costs. what council pays and the amount the care home charges. During the financial assessment, the council can only This is called a ‘top-up’ payment. take into account income and assets you own. The council However, if their situation changes and they are no longer cannot ask members of your family to pay for the basic cost able to pay the top-up, the council may have no obligation of your care. See page 52 for more information on paying to continue to fund the more expensive care home place

Visit www.carechoices.co.uk for further assistance with your search for care 43 Personal care or nursing care continued and you may have to move. Consider this potentially difficult Before you opt for a move to a care home, you should situation when deciding on care home options. think about other options, including home care, help to live You have the right to ask for the council to pay for the independently at home, a shared lives or adult placement cost of your care while you try to sell your home. This scheme – usually suitable for the needs of younger is known as a ‘deferred payment agreement’. For more disabled adults (aged 18 to 64). information see page 55. See page 52 for more information You should also consider whether you need the on paying for your care or support. Listings of care homes amount of care on offer at a care home, and look at and care homes with nursing in Gloucestershire begin on alternatives such as extra care housing schemes or warden- page 67. controlled sheltered accommodation. These options offer Going into a care home is a major commitment for your independence with an increased level of care and support. future – it involves changing where you live and potentially committing to paying a considerable amount of money for * This information has been adapted from the NHS Choices website. your ongoing accommodation and care needs. www.nhs.uk

Out-of-county care

Did you know you can choose a care home outside your If the council is funding your care and support home county? You may want to be closer to friends, placement and you want to move to a different local family members or you may want to relocate to another authority there is a process to be followed so that local part of the country. authorities know when a person wants to move areas, If your placement is being funded by the council, the and what must happen to make sure that their needs council may still be responsible for paying to meet your are met when they arrive in the new area. There are also needs even if you choose to move to a care home in considerations to be made with regard to the type of another region. accommodation that you are intending to move to.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Out-of-county care continued

The home you choose must be suitable for your assessed decision. Please contact the Adult Social Care Helpdesk on needs and comply with the terms and conditions set by 01452 426868 if you require further information or visit the council. The fees that the council may pay may vary. www.gloucestershire.gov.uk They may offer you the fees you would receive if you If you’re self-funded, obviously you have freedom of remained within the county, or they may offer you the choice and if you did choose to move to a care home in fees that the local authority would pay in your chosen another county and then had to rely on local authority region. support it would be the new authority that would be You must seek further advice before making your responsible.

End of life care

‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’1

Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, following national strategies for implementing best their family and carers. The Department of Health has practice within their home. published a strategy for every organisation involved 1 in providing end of life care. Each will be expected to ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health. adopt an overall co-ordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity Useful websites to discuss their personal needs and preferences with professionals who will be supporting them. These will Compassionate Communities be recorded in an advance care plan so that every The website www.compassionatecommunities.org. supporting service will be aware of the client’s wishes. uk aims to help people develop the skills to address All health and social care staff must be trained in issues raised by end of life and other losses; and communication regarding end of life care and will be be a helpful, empathetic ear. trained accordingly in assessing the needs of clients and Dying Matters carers. Programmes available include: Set up by the National Council for Palliative Care The Gold Standards Framework (GSF) (NCPC), the coalition aims to promote awareness of This can be used in various settings, for example dying, death and bereavement. The website has a hospitals, primary care and care homes, to improve the comprehensive support section. co-ordination and communication between different www.dyingmatters.org organisations involved in providing care for someone Marie Curie Cancer Care near the end of their life. Provides free nursing care to cancer patients and Preferred Priorities for Care (PPC) those with other terminal illnesses in their own This document is an example of an Advance Statement homes. and is designed to help people prepare for the future and www.mariecurie.org.uk gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the WidowNet end of life. Established in 1995, the first online information and self-help resource for, and by, widows and Despite general reluctance to broach this sensitive widowers. area, it is worthwhile asking potential care providers www.widownet.org their approach to end of life care and whether they are

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

FIRST IMPRESSIONS 1 2 3 • Is there enough privacy given to residents? • Were you met by someone when you fi rst arrived at • Is alcohol served or permitted? the care home? • Are there smoking and non-smoking areas? • Do staff seem warm, friendly and polite? • What arrangements are there for religious observance? • Do the residents seem happy, active and sociable? • Can you handle your own money? If not, what arrangements • Does the home feel homely and welcoming? are in place? • Is the home fresh, clean and comfortably furnished? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital? FEES 1 2 3 • How much are the fees? (Insert fees above right.) STAFF 1 2 3 • Do the fees cover all the services available? • Do the staff appear clean, cheerful and respectful? • Under what circumstances will the fees alter • Observe how the staff talk to residents. Are people treated – eg annually or according to increasing needs? with dignity as well as being treated in a friendly manner? • Is the notice to terminate the contract reasonable? • Are the staff formally trained? • Can you see a table of the fees charged? • Is there an adequate number of staff on duty day and night? What evidence is available to back this up? TRANSPORT 1 2 3 • Is the home easy to get to for relatives and friends? VISITORS 1 2 3 • Does the home provide its own transport? • Are visitors welcome at all times? Can you see what sort? • Is there somewhere to see them in private? • May your visitors join you at meals? ACCOMMODATION 1 2 3 • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to CATERING 1 2 3 suit yourself? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough electric sockets in your room? • Ask to see a current menu to answer these questions. • Can you control the heating in your room? • Can you have snacks or drinks any time of the day • Can you lock your room and is there a secure place or night? for valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the ACTIVITIES 1 2 3 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • What sorts of activities and entertainment are organised? • Are bathrooms adapted to help people in and out • Can you see a copy of the home’s current activities diary? of the bath? • Are outings and holidays arranged? How much do they cost? £ ACCESSIBILITY 1 2 3 • Are escorts available if necessary? • Does the home have the right adaptations and equipment • Is a library service available? to meet your needs? • Can you have your own fl ower bed or help in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing GARDENS 1 2 3 diffi culties? What evidence is available that shows this? • Are the grounds/gardens attractive? LIFE WITHIN THE HOME 1 2 3 • Are all areas safe and accessible? • Is there somewhere to sit? • Are there any rules and restrictions (e.g. going out, time of return etc)? Can you see a copy of any literature pointing • Are they quiet? these out? CONTRACT TERMS 1 2 3 • Can you choose when to get up and retire every day? • Can you retain your own room if away? • How are residents involved in decisions about life in the home? • Can you have a short-stay or trial period? • Is there a telephone where you can make and take calls • Ask to be given a statement of terms and conditions used in private and comfort? by the home. • Will someone post a letter for you? Or is there a post box • Are all procedures, such as complaints, clearly nearby? spelt-out? Where? Ask to see a copy.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care This Guide’s free helpline

This Guide’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this Guide on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Guide, the Care Choices of care you’re looking for, while taking into account your helpline and website will be able to point you in the personal needs and interests. best direction, however you would like care information The website www.carechoices.co.uk allows you to presented. Care and support for people with specialist needs

Hearing loss

It is easy to underestimate the personal and practical Department at the NHS Trust in your area. problems that can result from a hearing impairment, but a lot can be done to help, and it doesn’t always need Gloucestershire Royal Hospital to involve a specialist service. Signs of hearing loss can Tel: 0845 422 8463 include: Cheltenham General Hospital • difficulty hearing other people clearly and Tel: 0845 422 4119 misunderstanding what they say; • asking people to repeat themselves; or Information, advice and support • listening to music or watching television with the The Gloucestershire Deaf Association (GDA) volume turned up higher than other people require. The GDA is a local voluntary organisation providing If you are experiencing hearing loss and you’ve never information and support services to people who are been provided with a hearing aid, you should ask your deaf or hard of hearing and their families. The GDA runs GP for a hearing test and possibly an appointment with a social and leisure activities, a youth service, and has an consultant. equipment room with ’try before you buy’ opportunities. Hearing aids come in all different shapes, sizes and The GDA is also the point of contact for the interpreting types. However, they work in a similar way. They have service, and runs lip-reading classes. a built-in microphone that picks up sound, which is The Centre for Deaf People, Colin Road, Barnwood, processed electronically in the hearing aid. The resulting Gloucester GL4 7JN ‘signals’ are then passed on to a receiver – like a tiny Tel: 01452 372999 loudspeaker – where they are converted back into louder Minicom: 01452 372600 sounds that you can hear. Hearing aids will help you hear Email: [email protected] everyday sounds like the telephone and make it much Web: www.glosdeaf.org.uk easier to follow conversations. You may also be able to Action on Hearing Loss enjoy listening to music, the TV and radio again. The Action on Hearing Loss (formerly the Royal National If you have tinnitus, you may find it disturbs you less Institute for the Deaf) website has lots of information, when you wear hearing aids. including some pointers that might indicate you are You can get free batteries from clinics at a range of losing your hearing. hospitals and local centres across the county. Hearing aids Web: www.actiononhearingloss.org.uk should also be serviced regularly (every six months). For existing users, there are drop-in clinics at the main Support from Adult Social Care Services hospitals or appointments can be made by the Audiology The Adult Social Care Sensory Services Team provides

Visit www.carechoices.co.uk for further assistance with your search for care 47 Hearing loss continued comprehensive support for people who are deaf or hard If you want to be referred to Sensory Services for an of hearing, their families and carers, including: assessment, please contact the Adult Social Care Helpdesk on 01452 426868 or email • advice, guidance and support; [email protected] • assessment and provision of services to adults; To contact a member of the Sensory Services Team call • help and advice to find pieces of equipment to help you 01452 426387 or textphone 01452 426175. with day-to day-living; Will I have to pay? • deaf awareness training for family or people who care There is no charge for help from health or Sensory for deaf people; and Services staff. There may be a charge for services following • information about support provided by statutory and your assessment based on your ability to pay. Some other voluntary organisations. equipment is loaned at no charge.

Visual impairments

Visit your optician or GP if you’re concerned about Tel: 01242 221170 any aspect of your eyes or vision. Some general health Email: [email protected] conditions, like diabetes, show themselves in the eye Web: www.insight-glos.org.uk and an optometrist is trained to detect these. They will refer patients to other healthcare professionals as Sensory Services Team appropriate. The Sensory Services Team at Gloucestershire County If appropriate, you may be referred to a consultant Council can give advice, support, skills training and ophthalmologist who will assess whether you qualify for information to visually impaired people, their families and registration as either: carers. To access their support call the Adult Social Care Helpdesk on 01452 426868. • sight impaired (partially sighted); or • severely sight impaired (blind). Royal National Institute for the Blind (RNIB) If they think you do qualify, the ophthalmologist will The RNIB sells equipment that can help you manage on a complete a certificate of vision impairment and send it daily basis. to the Sensory Services Team at Gloucestershire County Tel: 0303 123 9999 Council. Web: www.rnib.org.uk

Information, advice and support Forest Sensory Services Insight Gloucestershire If you live in the Forest of Dean, the Forest Sensory If loss of sight is making life difficult, Insight Services at Foxes Bridge Day Centre, Cinderford can give Gloucestershire can provide you with information and advice and support. advice. They support all people who have sight difficulties, Tel: 01594 827711 not just blind people. Email: [email protected]

Drop In Centres

The Drop In Centre is for people with disabilities who are (football, swimming, healthy walks etc.) and a variety of over the age of 18. It is a place where you can get advice educational talks and groups. You can also just pop in for and support to live independently. They provide a safe a coffee and a chat. They are a great place to meet friends. informal environment where you can simply pop in and The Drop In staff can provide support in the following find out about other services that are available in your area. ways: Drop In Centres provide advice and support on a wide • provide advice and guidance on how to be safe within range of issues and can offer access to independent your home and community; advice and advocates, who can work with individuals to talk about and resolve concerns and problems • provide a variety of activities accessible within the independently. community; The Drop In also organises community activities • support people to manage their finances, tenancies and

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Drop In Centres continued

correspondence; • provide help to join the countywide Keep Safe scheme; • support people with housing problems; • help towards employment through Pre forward and • support on how to develop a healthy lifestyle, including Forwards work clubs (see page 50); advice on menu planning; • point people towards other appropriate sources of • provide opportunities to take part in activities and help support; and to build your social network; • offer education and topical weekly talks.

Find your local centre There are six Drop In Centres across the county, based in Cheltenham, Cirencester, Forest of Dean (Coleford), Gloucester, Stroud and Tewkesbury. Cheltenham Gloucester 2nd Floor Children’s Library, Chester Walk, Gloucester Library, 1st Floor, Clarence Street, Cheltenham GL50 3TJ Brunswick Road, Gloucester GL1 1HT Open Monday to Friday, 09:30 to 17:00 Open Monday to Friday, 09:30 to 17:00 Cirencester Stroud Cirencester Library, The Waterloo, Stroud Library, Lansdown, Cirencester GL7 2PZ Stroud, Gloucestershire GL5 1BB Open Tuesday, Wednesday and Open Monday to Friday, 09:30 to 17:00, Thursday, 09:30 to 17:00 Thursday closed 14:00 to 17:00 Forest of Dean Tewkesbury The Main Place Library, Railway Drive, Tewkesbury Library, Sun Street, Coleford, Gloucestershire GL16 8RH Tewkesbury GL20 5NX Open Monday to Friday, 09:30 to 17:00 Open Tuesday, Wednesday and Friday, 09:30 to 17:00 The drop-in website has lots of helpful information. Visit www.gdropin.com

Learning disability

Housing and support choices people with learning disabilities too, such as Shared Lives If you are considering moving out of your family home, schemes, which can be set up through the council. See there are a number of options that could be explored. page 41 for more information. You may be able to have your own flat with support. Many adults with learning disabilities can live in their There is also the option of supported living, where you own homes in their local communities with support, but can live independently or share a property with other there may be times when an individual has specialist people, with support provided. The property is owned by needs when a care home may be more appropriate. a company other than the support provider, which gives A good home will provide opportunities to learn and security for tenants. It means the care provider can be maintain skills and opportunities to take part in enjoyable changed, without people losing their tenancy. and stimulating activities. Care managers, social workers Support can include learning independent living skills and community nurses from the council, who specialise like cooking, cleaning and money management, as well in learning disabilities, will be able to give you information as help with health needs. Whether you choose your to enable you to make the right choices. own flat with support or supported living, it will give you Care providers that specialise in care for people with independence and choice. There are other alternatives for learning disabilities are shown with LDA in their listing.

Mental health

Your local Community Mental Health Team (CMHT) should who knows you to contact the CMHT on your behalf. be your first point of contact if you have mental health There is increased demand for home care for people issues. You can ask your GP to refer you or ask someone with mental health issues arising from greater use of

Visit www.carechoices.co.uk for further assistance with your search for care 49 Mental health continued supported living. Like other specialist care services, this can providers should assess you carefully to make sure the be paid for (if you have been assessed as eligible) with a placement is right for you. A member of staff may visit you personal budget, discussed on page 53. at home, talk to you and look at your assessments of health Alternatively, a good care home can help improve and social care need. the quality of your life - the structured environment and Care providers that specialise in care for people with activities provided can build up your confidence. The care mental health issues are shown with MH in their listing.

Employment

Disability Employment Advisers with job opportunities concerned about disability Disability Employment Advisers (DEAs) are specially discrimination, Forwards Gloucester sees the potential in trained to help you overcome difficulties in finding disability. suitable employment. If you are looking for paid work and need help with a Contact your local Job Centre (look under ‘J’ in your job searching or advice, please come along to one of the phone book) or visit www.gov.uk Forwards Clubs for help and support. Forwards Clubs are Forwards Gloucester run in Gloucester, Cheltenham, Stroud, Forest of Dean, Forwards Gloucester is Gloucester’s first stop for disability Tewkesbury and Cirencester. employment. Whether you are looking for paid work To find out where and when the clubs are held please and need help with a job search, or you’re an employer visit www.forwardsgloucestershire.co.uk

Dementia

It can help people living with dementia if they remain living in their own home for as long as possible and a range of community care services is available to facilitate this. The council can provide access to: home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day centres and short breaks. Friends and family can access Tel: 0800 694 8800 carers’ education to help support individuals whilst at Email: [email protected] home. Web: www.2gether.nhs.uk/managing-memory- These services can be provided directly by registered 2gether providers if the person with dementia is not eligible for financial help from the council. However, the council will Positive Caring still be willing to offer an assessment of need. Carers support is also available through Positive Caring. If you are considering a care home, remember it should Tel: 01452 500 858 be able to maintain and improve your quality of life. Email: [email protected] Depending on your needs, you should be able to live The Alzheimer’s Society in a care home that offers quality personal and person- Tel: 01452 525222 Web: www.alzheimers.org.uk centred care. It’s important to consider homes that provide nursing care in case your condition progresses Guideposts Trust and you develop more complex needs. Many care homes Web: www.guidepoststrust.org.uk/gloucestershire offer specialist environments with specially trained, Carers Gloucestershire experienced staff and specialist facilities adapted to the Tel: 01452 386283 Web: www.carersgloucestershire. needs of residents living with dementia. org.uk Useful contacts for support with dementia Barnwood Trust - You’re Welcome Web: www.yourewelcome.to Managing Memory 2gether The Memory Assessment Service and carers’ education and Care providers that specialise in care for people with support is available through Managing Memory 2gether. dementia are shown with D in their listing.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 46.

Residents • Are residents able to compile memory boxes? The best indication of a good home is that the residents • Do staff compile life story books including photographs and appear happy and responsive. mementoes? • Are there rummage boxes around the home to stimulate Staff residents? It is important to note whether staff seem friendly and caring Access towards residents and whether they treat residents with If the person with dementia needs or is likely to need respect. equipment or adaptations you may want to check: • Do they have any training and experience in dementia care? • There is adequate signage and cues for diff erent parts of • Will the person with dementia have a member of staff the home such as dining room and bathroom. particularly responsible for their care? • Is there a member of staff you can talk to about your own • The home’s policy about locking external doors. worries about the person with dementia? Bedrooms

You may want to fi nd out whether the person with Manager/Head of home A manager who is caring as well as effi cient can make all the dementia can have a single room and whether: diff erence to a home. • Residents are encouraged to bring in some of their own • Does the manager have a knowledge of dementia and can furniture and possessions to increase familiarity. they deal with diffi culties that may arise in an understanding Activities way? Residents should be stimulated without feeling stressed. • Is there a full assessment at home before a resident is • Are reminiscence activities available? admitted?

Specialist Nursing & Dementia Care Welcome to Deanwood Lodge

Specialising in nursing and dementia care, we offer the highest standards of care, comfort and support, with friendly, experienced staff, and a warm, homely atmosphere.

We also offer quality Respite Care, so if you care for an elderly family member, we are able to provide, affordable care to give you a well earned break.

Our Facilities at a Glance • 24 hour nursing and residential care tailored to individual needs • Landscaped Gardens • Daily Social activities • Each room beautifully furnished to highest standards • Selection of Lounge and dining areas • Lifts to all floors for easy access

What Makes Us Different • We ensure we really know each of our residents as individuals • Freshly prepared meals and snacks using local produce • Carefully recruited staff team who are passionate about high quality care • Specialist nurses to ensure the highest standard of contemporary care • Excellent links with our local community to enable our residents to remain active and involved.

To find out more , please Phone Tel: 01452 415 057 / 07785 611 638 Email: [email protected] or visit www.deanwoodlodge.co.uk Deanwood Lodge, Church Road, Maisemore, Gloucestershire GL2 8HB

Visit www.carechoices.co.uk for further assistance with your search for care 51 Money matters

Paying for care

If you or your family feel you need extra support to stay personal budget, discussed on page 53. Some people living independently at home, you may be eligible for will not have to pay towards the cost of meeting support from Gloucestershire County Council. their needs but others may be asked to contribute If your needs are eligible for support from the council towards or pay the full cost following a financial to help you to live at home, you may be offered a assessment.

Eligibility for State benefi ts

There is a range of benefits, tax credits and other financial note that entitlement to this benefit does change upon support that you may be able to receive. admission to care so it is important that you contact the Attendance Allowance Service Centre at the DWP on Benefit entitlement 0345 605 6055 with any change in circumstance to avoid The Government website, www.gov.uk has links to any overpayments in benefit being made. useful benefits calculators to help you find out what is available. The Citizens Advice Bureau also has online Special rules advice or you can contact your local office - see page 65 If you have a progressive disease and are not reasonably for details. expected to live for more than another six months, Age UK can also help older people to access benefits. there are special rules to help you get Attendance Call their national advice line on 0800 169 6565 or Allowance quicker and easier. You can get the higher Age UK Gloucestershire on 01452 422660, email rate immediately, whatever your care needs are, without [email protected] or visit waiting until you have needed help for six months. www.ageuk.org.uk/gloucestershire You can make a claim for someone under the special rules without them knowing or without their permission. Disability Living Allowance/Personal Independence If they satisfy the relevant conditions, they will get a Payment letter saying that they have been awarded Attendance Disability Living Allowance is a tax-free benefit for Allowance, but special rules will not be mentioned. disabled children under 16 and adults aged over 65 on For further advice contact the Attendance Allowance 8th April 2013 who were already receiving it. It helps with Service Centre on 0345 605 6055 or your local Citizens extra costs they may have because they are disabled. Advice Bureau. It began being replaced by Personal Independence Payment (PIP) in 2013. Whatever your circumstances PIP is a tax-free, non-means tested benefit that helps Remember: towards some of the extra costs arising from a long-term ill- • if your partner still lives at home, they will not be health condition or disability and is based on how a person’s means-tested. If you both have a private pension you condition affects them, not the condition they have. can opt for only half to be considered when you are If you are under 65, you may be eligible for Personal assessed; Independence Payment. If you are over 65, you may be eligible for Attendance Allowance. • your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one; and Attendance Allowance • a nursing home will generally be more expensive than This is a non-means tested, non-taxable benefit from a residential home which only offers a personal care the Department of Work and Pensions (DWP) paid at the service. lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for Consider claiming: those needing care both during the day and night. • Income Support; and You can get Attendance Allowance even if no one is • Pension Credit. actually giving you the care you need - even if you live alone. Attendance Allowance is not usually affected by Definitely claim: any savings or income you may have. Attendance Allowance, worth either £55.10 or £82.30 per Everyone can, and should, claim this benefit. Please week depending on your care needs.

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Eligibility for State benefi ts continued

Moving into a care home with nursing? to retaining your capital whilst paying for care. For more You will be eligible for the NHS Nursing Care Contribution information on financial advice, see page 57. – currently £112.00 per week. Always seek advice The figures mentioned here may change over the Independent help is available to guide you through your life of this Guide. financial options. There may be a number of solutions

Personal budgets

Everyone’s needs for care and support are different, and arrange the necessary care and support for you. needs can be met in many different ways. The personal budget helps you to decide how much If, under the new national eligibility criteria, you or the control you want to have over arranging your own care person that you care for are assessed as having eligible and support. needs for care and support, or for support as a carer, and Personal budgets can be managed in a number of ways: you want Gloucestershire County Council to help to meet them, then you will be involved in the care and support Personal budget by direct payment planning to help to decide the best way of meeting your This option provides the greatest flexibility. Money is needs. paid directly to you. You can use this money to organise, The care and support planning process is there to buy and manage your agreed support. A thorough guide help decide the best way to meet the person’s needs. to help you manage your money – The Direct Payments It considers a number of different things, such as what Guide – is available online at www.yourcircle.org.uk or needs the person has, what they want to achieve, what from the Adult Social Care Helpdesk, call 01452 426868. they can do by themselves or with the support they Managed personal budget already have, and what types of care and support might The council can organise, buy and manage all your be available to help them in the local area. agreed support for you, although this does reduce the The planning process takes place with the person, any level of flexibility available to you. carer they have and any other person they ask the council to involve. Where the person lacks the capacity to ask, Combination personal budget any person who appears to the council to be interested You can choose a combination of the above two options. in the adult’s welfare should be involved. This process will This will be discussed with you. decide how to meet the needs of the person and in this process must produce a plan that sets out the detail of what was agreed. As part of the planning process, the council will tell you about your personal budget. This is the amount of money that the local authority has worked out it will cost to

Direct payments

If you receive a direct payment, you are responsible for or a short respite break. how the money is spent. The council can help you do this Direct payments are made directly into your and will need to see that you have used the money in the bank, building society, Post Office or National right way, so keep a careful record of how you use the Savings account. money and always keep your receipts. You aren’t allowed to use your direct payment to pay Additional information for permanent residential accommodation – but you may A number of leaflets about direct payments are available be able to use it to pay for occasional short stays, if the and there is a full list of organisations that provide support council agrees that is what you need. to adults and children who receive a direct payment Most direct payments are made to meet regular in the county to help them get the most out of the ongoing support needs, however they can also be made money they receive at www.gloucestershire.gov.uk/ as a single payment, for example, to purchase equipment article/112690

Visit www.carechoices.co.uk for further assistance with your search for care 53 Will I have to pay for services?

Following a needs assessment and a determination of eligibility, the council will undertake a financial assessment and will make a charge based on what you can afford to pay. The financial assessment follows the Government requirements stated in The Care Act 2014. The financial assessment will also advise you of any benefits that you may be entitled to. If you have capital (property, investments or savings) of £23,250 or more, you will normally have to pay the full cost of residential care you receive. If you are living at home and have capital of £23,250 or more (excluding your property), you will normally have to pay the full cost of meeting your needs. If you have capital of less than £14,250, your contribution will be assessed only on your income and your own home for as long as possible. the local authority meets the shortfall, subject to local If a residential or nursing home is felt to be the best funding limits. Between these two figures, a sliding scale setting to meet your needs for care and support, Adult operates whereby you must pay £1 per week for each Social Care can give you information about the range of £250 you have above the lower figure. homes available to help you decide which care home will Following an assessment of need, if it is decided that suit your needs. Comprehensive lists of care homes and you require care and support, you may be entitled to care homes with nursing begin on page 67. You need to some assistance. Regardless of eligibility, Adult Social choose a home you can continue to afford. Some people Care can provide advice and information on many choose an expensive home and then use up all their services including equipment and adaptations, telecare savings. They may then have to move to a different care and alarm systems, respite breaks etc, to help you stay in home.

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54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for your own care

If you are paying for the full cost of your support needs, support needs; you are known as a ‘self-funder’ which means: • you may find that you are entitled to support with the • you have chosen not to ask Gloucestershire County costs, or you may be entitled to benefits you are not Council for support; or currently receiving; • you have been assessed but your needs do not meet • if you have to pay the full cost of your support, the the national eligibility criteria; or council can offer information, advice and guidance on • you have been assessed as eligible for support but are support and opportunities available to you; moving to a care home and will not qualify for help with • the Adult Social Care Helpdesk can offer information, the fees because your income, savings or capital assets advice and support to help you try to regain your exceed £23,250 (please note this capital limit usually independent living skills through the use of equipment changes every April and so may change over the life of and technology wherever possible; this publication); or • the Helpdesk can advise you on the likely cost of • you are eligible for care and support at home but meeting your needs; their advice could help you save due to your level of capital/savings or income you money; have been assessed to pay the full chargeable cost or the maximum charge, and you have • if you have a carer, they can request a carer’s therefore decided to fund your care and support assessment; yourself. • the council can offer information, advice and guidance on preventative services; there are a number of services Self-funding advice within the community that can support your health and Before you think about the likely costs of any care and wellbeing; and support, it is important that you get information and advice about the options open to you, both regarding • you could be eligible for Reablement (see page 23), the type of services that might suit you, and whether the especially after being in hospital, having a fall etc. council might contribute to the costs. If you don’t you It is important to make sure that you find out as much as may make poor decisions about the care you organise, possible before making care funding decisions. how you pay for it, or both. If you are aware that you will need to fund your own Financial support for self-funders care, there are a number of organisations which can offer Assuming you will be moving into care and you meet advice. These include independent or specialist financial the eligibility criteria, you may be entitled to some of the following financial assistance and support. advisers who can explain the options available to you. See page 57. Twelve-week property disregard If your former home is included in your financial Why do I need financial advice? assessment but your other capital is less than £23,250, and Whatever option you choose, you need to make sure you your income is not enough to meet your care home fees, will have enough resources to cover the cost of your care the council will help with the cost during the first twelve going forward. If you do not have enough to cover the weeks of permanent care, provided it agrees that care is cost there is a risk that you will be unable to fund your needed. own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation Deferred Payment Agreements anyone would wish to find themselves in, but can be After the twelve-week property disregard period, any avoided by careful planning and obtaining professional financial help from the council will be charged against the advice. value of your home and recovered once your house has been sold. A legal charge will be placed on your home, What options are available to me as a self-funder? and there will be some legal and administrative costs As a self-funder: during the set-up of the agreement. Interest will also be • you can still contact the Adult Social Care Helpdesk charged. It is important to seek independent legal and and ask for an assessment of your needs; the Helpdesk financial advice in these circumstances. team can help you to identify your requirements and Please note, it may affect your entitlement to Pension outcomes to help you plan to meet your needs; Credit if your property is not seen to be on the market and • you can have a financial assessment even if you becomes treated as capital by the Department of Work think that you will not receive a contribution to your and Pensions.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Other funding sources

NHS community healthcare If eligible, you can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice.

NHS-Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing health need. This is also set out in the National Framework Care Contribution (currently £112.00 per week for the for NHS Continuing Healthcare and NHS-funded Nursing standard rate) towards the cost of your nursing care. This Care. If you are eligible for this funding the NHS will fund is paid directly to the home. The National Framework for the cost of your care in any setting where your assessed Continuing Healthcare and NHS-funded Nursing Care sets needs can be met. This funding will cover the cost of your out the eligibility criteria and the assessment process. board and accommodation if you live in a care home. It is not means-tested. However your eligibility to receive this NHS continuing healthcare funding will be reviewed by NHS staff on a regular basis Access to NHS continuing healthcare funding is through and may be withdrawn following a review and a period of an assessment process to determine if you have a primary notice.

Running out of money whilst in care

If you are funding the cost of your own care as a self- support and are already paying for care privately, the funder then you are recommended to seek specialist council might not be able to provide financial support information and advice to avoid running out of money. that allows you to keep the same level and types of See page 57 for more information. services that you are currently purchasing if your capital If your capital is likely to reduce to below £23,250 as a and assets fall below the threshold limit. result of paying for care you must advise the council well In these circumstances, if you want to receive the in advance of this happening. It is recommended that same level and type of care, someone other than yourself, you contact them when your capital is down to £25,000. possibly a family member, may have to pay the difference They will advise if the council is able to assist you with between what the council will pay and the cost of the your care fees. They will carry out a needs assessment and support you have chosen. This is known as a ‘top-up’ a financial assessment to confirm eligibility and the date payment. If there is no third party (person other than from which your funds fall below £23,250 and the amount yourself) to top-up any difference between the council’s they will pay and the amount you will pay towards your funding limit and the cost of your care fees, the council care. will ensure your assessed needs are met but may need to If you do not meet the eligibility criteria for care and ask you to move to an alternative care provider.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Top-up payments

As mentioned above, if the care home you choose costs It is important that whoever agrees to do this for you more than the rate the council usually pays for a person is made aware that the amount could increase in the with your needs, someone will have to make up the future and they must be confident any increases will be difference. This extra payment is often referred to as a met. Should payments stop for any reason, you should ‘top-up payment’. seek help and advice from the Adult Social Care Helpdesk Except in limited circumstances, the law states that you immediately, as you may have to move to a cheaper are not allowed to make this additional payment yourself. home within the council’s funding levels. The responsibility for this often falls to a member of your As the financing of care is a complex area, you are family or a benevolent sponsor such as a charity. Once advised to contact the Helpdesk to ask for specific this person or organisation has been confirmed, they advice and individual guidance. Please note, the rules must sign an agreement formalising the arrangement. For surrounding top-up payments may change in the lifetime more information, see ‘Contracts’ below. of this Guide.

Contracts

If you move to a care home where a top-up payment is written details of all the charges it intends to make in its required, the person who will make the payment on your Statement of Purpose document. If there is anything that behalf must sign a contract with the council, before the is not clear or which you do not understand, you should contract with the home is signed. ask for advice. If you are already a resident in a care home, and no Any contract should explain: the cost of care, what third party agreement was required at the time you services are included in the price and how often this is became a resident, the home may seek to introduce reviewed; what complaints procedure is in place; what a top-up payment at a later date. Also, if a change to your rights are and the obligations of the care provider your arrangements is made at your request or with your under the contract; the procedure for cancelling a agreement, for example you move to a superior room, contract and the administering of medication. then an additional top-up payment can become due. Remember Regardless of whether a top-up payment is involved, before you sign any contract, the home should give you

Seeking specialist information and advice on paying for care

Paying for care can be an expensive and open-ended of money; commitment. If you are a self-funder the council strongly • access to specialist services on topics such as setting up recommends that you seek specialist information and Power of Attorneys, wills and Inheritance Tax Planning; advice before entering into any commitments to prevent and you from running out of money and allow you to protect • details of independent Specialist Care Fees Advisers an inheritance for your loved ones. close to you or your family. The Care Advice Line Call The Care Advice Line on 01452 222200. The Care Advice Line provides independent information Society of Later Life Advisers (SOLLA) and advice on all aspects of long-term care to We would recommend that any financial adviser is Gloucestershire residents, including those who pay for accredited by the Financial Conduct Authority (FCA) or is their own care, those receiving state-funded support and accredited with the Society of Later Life Advisers (SOLLA). carers, helping you to make informed choices about your Web: www.societyoflaterlifeadvisers.co.uk care and how you pay for it. Information includes: • information on state benefits you may be entitled to; Money Advice Service The Money Advice Service offers free advice on paying for • information on the different types of care available; care, planning and debt advice. • access to information and specialist advice on the best Tel: 0300 500 5000 way to fund your long-term care and avoid running out Web: www.moneyadviceservice.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 57 Carers

Who is a carer?

A carer is any person who provides unpaid help to a are also a carer. partner, child, relative, friend or neighbour who is frail, A carer is not someone who is paid to look after others, has physical or mental health illness, disability or issues like a nurse or care worker, or a volunteer working for a with substance misuse. Becoming a carer can happen to voluntary organisation. anyone at any time of life. Three in five, or more, of the adult population may If you are a parent looking after a child with a disability become carers at some point in their lives and there you are a carer. If you are a child or a young person are many organisations that can give them information, looking after a parent, brother, sister or other relative, you support and help.

Support for carers

Carers Gloucestershire is an independent, countywide, groups, support groups, support for families, residential and carer-led organisation which provides information, day trips, a young carers forum and newsletter, and training advice and guidance on carers’ issues, emotional support on a variety of topics such as first aid and being assertive. (including counselling) and a helpline which operates Child/young person-friendly information on a range of from 8am to 8pm weekdays. Carers Gloucestershire also issues is also available. gives carers the chance to have their say in a variety of ways, such as by attending carers’ forums or taking part in For more information visit Gloucestershire Carers Alliance, the Parent Carer network or www.glosyoungcarers.org.uk or call 01452 733060. Adult Carers United. Carers Gloucestershire also undertakes carers’ assessments, which identify the carer’s individual needs, Positive Caring focusing on the impact of the caring role on their health The Positive Caring Programme is a series of information and wellbeing. When their needs have been identified, and support sessions designed to develop the knowledge, Carers Gloucestershire works with the carer to find ways of skills and confidence of carers in carrying out their caring meeting their needs. roles. It covers a wide range of topics including: Carers can have a carer’s assessment even if the person • health and wellbeing; they are caring for has no involvement with social care. See • emotions and stress; below for more information. • practical caring skills; Contact the Carers Line on 0300 111 9000 or visit • accessing sources of support; www.carersgloucestershire.org.uk • communication; You could also contact the Adult Social Care Helpdesk • finance and benefits; and on 01452 426868 or the Children and Families Helpdesk on 01452 426565. They will be able to tell • planning for the future. you about carers’ assessments and help you with any The sessions are free and delivered by trained facilitators enquiries. experienced in health and social care and caring issues. Please call Carers Gloucestershire on 0300 111 9000 Gloucestershire Young Carers provides help, support and for more information or to book onto the Positive Caring social activities for young carers. The service offers activity Programme.

A carer’s assessment

If you are a carer, a carer’s assessment is an opportunity your own health, and balance caring with your life, work for you to express your feelings and needs as a carer. The and family commitments. You will also be asked if you are aim is to find out what impact, now and in the future, able and willing to carry out the tasks involved. your caring responsibilities may have on your everyday The assessment is not about judging your ability and the life; to look at finding ways of supporting you to maintain way in which you carry out your caring role. The assessment

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care A carer’s assessment continued may result in information, advice or locally-available support carer has needs which are eligible for support. As a carer which may help to make things easier for you. It may also you may meet the eligibility criteria if there is likely to be a result in services being provided to the person that you care significant impact on your wellbeing as a result of the care for in order to make things easier for you. you provide to another person.

Who can have a carer’s assessment? If it appears that you have needs arising as a result of For more information and useful links on The the care you are providing you have a right to a carer’s Care Act 2014 visit the council’s website assessment. You can have an assessment whether or not www.gloucestershire.gov.uk/CareAct or the person you care for has had an assessment of their www.yourcircle.org.uk or contact the Adult needs and whether or not they are eligible for support Social Care Helpdesk on 01452 426868 or Carers from adult care. If you care for a child with a disability your Gloucestershire on 0300 111 9000. needs will be considered as part of an assessment of need for your child and family. You can also have a combined assessment where your needs will be assessed at the If you would like to discuss a carer’s assessment call same time as the needs of the person you care for. Carers Gloucestershire on 0300 111 9000. From April 2015 , with the implementation of The Care To request a carer’s assessment please contact the Act 2014 a new national eligibility criteria for carers came Adult Social Care Helpdesk on 01452 426868. into force, which the council must use when deciding if a

Short breaks for carers

Short breaks for carers are aimed at giving carers a break. outings and memory clubs. Carers can either stay with the Care is provided for the person being cared for. The break person they care for during the break, or they can take will be for a specified period of time and may be within some time for themselves. Crossroads will discuss with a residential home, a respite care service or within the you the best type of break to suit your needs, and the person’s own home. Alternatively, it may take the form of frequency required. a worker taking the cared-for person out, to give the carer some time on their own at home. Crossroads Care – Forest of Dean and Herefordshire covers the Forest of Dean and neighbouring areas. For further information contact the Tel: 01594 823414 Adult Social Care Helpdesk on 01452 426868, or Web: www.crossroadsfd.org.uk visit www.yourcircle.org.uk or www.gloucestershire.gov.uk Crossroads Care Central and East Gloucestershire covers all other Gloucestershire districts. Crossroads Carers Breaks service Tel: 01452 302542 Crossroads Care provides carers’ breaks across Web: www.crossroadscandeg.org.uk/services/ Gloucestershire. Different types of breaks are available, carers-breaks such as care at home, community-based activities, social

Carers’ Emergency Scheme

As well as taking planned breaks, carers may also need care due to an emergency. Contact Carers Gloucestershire support in an emergency – for example, an accident, for more information or to register on Level 1. Call family crisis or health problem. The Carers’ Emergency 0300 111 9000. Scheme (CES) can help in these situations. There are two Level 2: After a carer’s assessment, the carer registers levels. on the CES, and, if they are dealing with an unplanned Level 1: The carer nominates people who are willing emergency, replacement care is provided to look after to step in and support the cared for person and these the cared for person. Contact Guideposts Trust for more people are contacted by the CES if the carer is unable to information or to register on Level 2. Call 01452 529697.

Visit www.carechoices.co.uk for further assistance with your search for care 59 Black and minority ethnic carers

There are six culturally specific services for • Gloucestershire Chinese Community Association, Gloucestershire’s Black and Minority Ethnic (BME) supporting Chinese carers; carers. Please phone the Adult Social Care Helpdesk • Gloucestershire Chinese Women’s Guild, supporting on 01452 426868 for more information about the Chinese carers; BME carer services and for help with any enquiries. • Golden Years Luncheon Club, supporting African- Alternatively, Healthwatch Gloucestershire’s website Caribbean carers; www.healthwatchgloucestershire.co.uk has details for • Black Elders Day Centre, supporting African-Caribbean the following groups. carers; and • Ebony Community Carers, supporting African-Caribbean • Friendship Cafe at Chequers Bridge, supporting Asian carers; carers. Ensuring quality of care

Inspecting and regulating care services

All care providers must be registered under a system Following an inspection, each care home and home which brings adult social care, independent healthcare care agency is given a report of how it rates against and the NHS under a single set of essential standards of national essential standards of quality and safety. CQC quality and safety. has also started rating services as ‘Outstanding’, ‘Good’, The Care Quality Commission (CQC) registers, inspects ‘Requires Improvement’ and ‘Inadequate’. By March 2016, and reviews all adult social care and healthcare services in CQC expects to have rated every adult social care service England in the public, private and voluntary sectors. This in England. includes care homes, care homes with nursing, home care When considering care services, it’s always a good idea agencies and NHS services, amongst others. to check a service’s inspection report and rating on the Inspectors carry out a mixture of announced and Care Quality Commission’s comprehensive website unannounced inspections looking at the quality and www.cqc.org.uk or ask the care provider you are safety of the care provided. They look at whether the considering for a copy of their latest inspection report. service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led. Inspection teams are led by an experienced CQC For any enquiries or to register a concern or a manager and often include experts in their field. The team complaint, phone the CQC on 03000 616161 or may also include professional or clinical staff; Experts by email [email protected] Experience; people who use services and carers. The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Complaints about health and social care services

If you have a complaint about a service, the first thing you Care funded by your local council should do is tell the service. This applies whether you pay If you are not happy with the reply you receive from for your care or the council funds it. a care service when you complain, you can take your By law, every care/support service and social care complaint to your local social services department. service must have an efficient procedure for dealing with You will need to follow their complaints procedure – complaints. Ask for a copy of the service’s complaints your social worker, care manager or the department itself procedure so that you understand what you must do and will explain what to do. how they will deal with your complaint. In the first instance, write to:

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Complaints about health and social care services continued

Health care Customer Services Team If you would like support to help you raise a complaint Gloucestershire County Council, Freepost, about the health care you have received, contact SEAP Shire Hall, Westgate Street, Gloucester GL1 2TG Gloucestershire. This is a free and independent service. (This is a freepost address, you don’t need to attach Tel: 0300 343 5710 a stamp.) Text: 80800 keyword SEAP Email: [email protected] The care service or Gloucestershire County Council Web: www.seap.org.uk should try to resolve your complaint themselves and Healthwatch Gloucestershire put things right to prevent the same thing happening Healthwatch Gloucestershire is the independent consumer again. champion for health and social care in the county. The If you are not satisfied with the final reply from the care aim is to give people and communities a stronger voice to service or Gloucestershire County Council, you influence and challenge how health and social care services can complain to the Local Government Ombudsman. are commissioned and provided locally. There are three Local Government Ombudsmen in Healthwatch Gloucestershire gathers local people’s England. They each deal with complaints from different views and experiences of health and social care. These are parts of the country. However, you should first send your passed on to those who plan and deliver services in the complaint to: county and nationally, to make sure they are providing the services people really need. The Local Government Ombudsman, If you want to do more you can join and get involved, PO Box 4771, Coventry CV4 0EH take part in consultations or help when Healthwatch goes Tel: 0300 061 0614 out to meet the public. Healthwatch needs your views or 0845 602 1983 and experiences to help improve and influence health and social care services in Gloucestershire. Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take Tel: 0800 652 5193 up your case if you are not happy about how a service Email: [email protected] dealt with your complaint about care/support that you Web: www.healthwatchgloucestershire.co.uk pay for yourself. The Patients’ Association The Patient Advice and Liaison Service (PALS) The Patients’ Association is a national healthcare charity Every NHS trust has a PALS to help people have a say that highlights patients’ concerns and needs. It provides in their local health services. If you want to make a advice and news aimed at helping people to get the best complaint about a trust, your local PALS will explain how out of their healthcare and tells you where you can get to do this and discuss ways of getting your complaint more information and advice. dealt with. It will also take up some types of complaints for you. Contact the Patients’ Association helpline on 0845 608 4455 or visit Contact your local PALS through the PALS website, www.patients-association.org.uk visit www.pals.nhs.uk or go to the NHS Choices website www.nhs.uk

Independent advocacy There are two advocacy services that can provide support to help you complain about your experiences of the health and social care you have received. Social care If you would like support to raise a complaint about social care you have received, contact the Gloucestershire Advocacy Service. This is a free and independent service. Tel: 0800 644 6448

Visit www.carechoices.co.uk for further assistance with your search for care 61 Protecting vulnerable adults

Far too many vulnerable adults suffer abuse, neglect and authority is meeting any of those needs); worse, often at the hands of relatives and carers, those (ii) is experiencing, or is at risk of, abuse or neglect; and who you would least expect to treat them in that way. A (iii) as a result of those needs is unable to protect himself vulnerable adult is a person aged 18 years or over who or herself against the abuse or neglect or the risk of it. may be unable to take care of themselves, or protect themselves from harm or from being exploited. Abuse can happen anywhere – in a care home, a hospital, This may be because they: in the workplace, at a day centre, at home or in the street. Abuse and neglect could be physical abuse, domestic • have a mental health condition; violence, sexual abuse, psychological abuse, financial • have a disability; abuse, modern slavery, discriminatory, organisational • have a sensory impairment; abuse, neglect or self neglect. • have some form of illness; or If you think someone is being abused call the Adult • are old and frail. Social Care Helpdesk on 01452 426868. Your concerns will be taken seriously and will receive prompt attention. Adult safeguarding If the abuse is also a crime such as assault, racial Safeguarding means protecting an adult’s right to live harassment, rape, or theft you should involve the police in safety, free from abuse and neglect. The council has a to prevent someone else from being abused. If the police statutory duty of enquiry where there is reasonable cause are involved, the adult social care team will work with to suspect that an adult, aged 18 or over, in its area: them and with you to support you. If you feel someone is (i) has needs for care and support (whether or not the in immediate danger, call the police on 999.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Legal matters

How solicitors can help

A solicitor can give you impartial advice about wills, and/or council has made the correct contribution to your making gifts, estate planning and Lasting Powers of fees. Attorney. Some can also offer guidance on immediate Lasting Powers of Attorney (LPAs) allow you to appoint and long-term care plans, ensuring (if applicable) the NHS someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to do so. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA.

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help continued

An ‘advance directive’ allows you to communicate your same-sex relationship), you can make sure your partner wishes in respect of future medical treatment but it is not is provided for; and legally binding. You may instead wish to make a living • you can make sure you don’t pay more Inheritance Tax will, properly known as an ‘advance decision’ setting out than necessary. treatment that you do not want to receive in specified circumstances, which would legally have to be followed, You can draft a will yourself or use a solicitor. If you even if you die as a result. choose to write your own will you can buy a form in the Any proposed gift out of your estate needs careful high street for example, from WH Smith. If you choose to consideration of the benefits, risks and implications, use a solicitor you can find a local firm on particularly on any future liability for care costs or tax http://solicitors.lawsociety.org.uk liability. The Care Advice Line can provide free information and advice and recommend suitable solicitors. Making a will Tel: 01452 222200 A will sets out who will benefit from your property and possessions (your estate) after your death. Solicitors for the Elderly Although you do not have to make one by law, it is the Solicitors for the Elderly (SFE) is a national association best way to make sure your estate is passed on to family committed to providing and promoting high-quality legal and friends exactly as you wish. If you die without a will, services for older people. your assets may be distributed according to the law rather Tel: 0844 567 6173 than your wishes. Email: [email protected] There are many good reasons to make a will: Web: www.solicitorsfortheelderly.com • you can decide how your assets are shared - if you don’t Please be aware this is the SFE administration team, have a will, the law says who gets what; who are not qualified to give legal advice, but can help • if you’re an unmarried couple (whether or not it’s a you to locate a solicitor who may be able to help you.

For some of us, it can seem a long time since life was carefree

Caring for an elderly relative can be hard enough without legal headaches. Lodders can help take the pain away with expert support on care fees, powers of attorney and wills. Find out more at www.lodders.co.uk A loss of capacity can be daunting for both the individual concerned and their wider family. From decisions on care fee funding to preparing lasting powers of attorney and support with managing finances, Lodders’ care and capacity specialists bring a valued blend of sensitivity and legal expertise to help keep your elderly relatives safe, secure and happy for as long as possible.

Cheltenham office 01242 228370 solicitors www.lodders.co.uk @LoddersLawyers

Visit www.carechoices.co.uk for further assistance with your search for care 63 Useful local contacts Gloucestershire County Council Adult Social Care Helpdesk Open between 8.00am and 5.00pm Monday to Friday Tel: 01452 426868 Email: [email protected] Web: www.gloucestershire.gov.uk/adults Locality offices Cheltenham Office Sandford Park House, 39/ 41 London Road, Cheltenham GL52 6XJ Tel: 01242 532500 Gloucestershire Royal Hospital Cotswold Office Great Western Road, Gloucester GL1 3NN The Old School, 47 Lewis Lane, Cirencester GL7 1EB Tel: 0300 422 2222 Tel: 01285 881000 Forest Office Patient Advice and Liaison Service (PALS) Dean House, Station Street, Cinderford GL14 2JF PALS is a confidential service that provides information, Tel: 01594 820500 advice and support for patients, families and carers. Freephone: 0800 015 1548 Gloucester Office Tel: 01452 566698 Quayside House, Quayside Wing, Gloucester. Email: [email protected] Tel: 01452 426000 Web: www.palsglos.org.uk Minicom: 01452 426006 Gloucestershire Clinical Commissioning Group (CCG) Stow-on-the-Wold Office The CCG is responsible for buying local NHS services such Victoria House, Sheep Street, as emergency care services, operations or treatments that Stow-on-the-Wold GL54 1AA can be planned in advance and mental health services. Tel: 01451 832272 It is a membership organisation including all 85 GP Stroud Office practices in Gloucestershire. The practices fall within Health Centre, Beeches Green, Stroud GL5 4BH seven localities: Tel: 01453 760500 • Cheltenham; Tewkesbury Office • North Cotswolds; Tewkesbury Borough Council, Gloucester Road, • South Cotswolds; Tewkesbury GL20 5TT • Forest of Dean; Tel: 01452 328200 • Gloucester City; 2gether • Stroud and Berkeley Vale; Managing Memory 2gether is a service for people worried • Tewkesbury, Newent and Staunton. about memory, people with dementia and carers of people with dementia. Sanger House, NHS Foundation Trust – Mental and Social Healthcare, 5220 Valiant Court, Gloucester Business Park, Rikenel, Montpellier, Gloucester GL1 1LY Brockworth, Gloucester GL3 4FE Tel: 01452 894000 Tel: 0300 421 1950 Email: [email protected] Email: [email protected] Web: www.2gether.nhs.uk SevaLine Cheltenham General Hospital A telephone helpline for people who speak Gujerati who Sandford Road, want to contact the Health and Social Care Helpdesk. Cheltenham GL53 7AN Tel: 01452 427000 Tel: 0300 422 2222 Open 9am to 5pm, Monday to Friday Gloucestershire Hospitals NHS Foundation Trust For other languages you can use the Language Line 1 College Lawn, Cheltenham GL53 7AG telephone interpreting service at all main county council Tel: 0300 422 2222 offices on 0800 169 2879.

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Other contacts

Age UK Crossroads Care Bleak House, 26 Station Road, Support for carers. Gloucester GL1 1EW Forest of Dean and Herefordshire Tel: 01452 422660 Tel: 01594 823414 Email: [email protected] National advice line: 0800 169 6565 Web: www.ageuk.org.uk Cheltenham and Tewkesbury Tel: 01242 584844 Alzheimer’s Society Email: [email protected] Works to improve the quality of life of people affected Stroud and Gloucester by dementia. The Helpline is for anyone who is affected Tel: 01453 755999 by dementia or worried about their memory. Trained Email: [email protected] advisers provide information, support, guidance and signposting to other appropriate organisations. Dementia Care Trust (DCT) National Dementia Helpline: 0300 222 1122 DCT is a consortium of private, voluntary and Gloucester office independent sector social care and support providers. Agriculture House, Greville Close, Century House, Sandhurst Road, Gloucester GL2 9RG 100 London Road, Tel: 01452 525222 Gloucester GL1 3PL Email: [email protected] Tel: 01452 550066 Web: www.dct.org.uk Citizens Advice Bureau Free, confidential, impartial advice. Outreach offices also Gloucestershire Disability Forum operate in all of these areas. An independent forum of interested groups and individuals who meet to discuss and act upon current Cotswold issues concerning disabled people in Gloucestershire. 2-3 The Mews, Cricklade Street, Cirencester, Lifestyles Office Cotswold GL7 1HY The Business Centre, Tel: 01285 652908 Suite 5 Innsworth Technology Park, Forest of Dean Innsworth, Gloucester GL3 1DL Forest Road Centre, St Stephens Hall, Forest Road, Tel: 01452 530184 Cinderford, Forest of Dean GL14 2NR Gloucester Health Access Centre Tel: 08444 111 444 Full range of primary care services. Gloucester and District Eastgate House, 75-81 Eastgate Street, 121-131 Eastgate Street, Gloucester GL1 1PN Gloucester GL1 1PX Tel: 01452 527202 Tel: 01452 336290 Stroud and District NHS Choices Unit 8, First Floor, Brunel Mall, Offers Government information on health and wellbeing London Road, Stroud GL5 2BP including care and support. Tel: 01453 527202 Web: www.nhs.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 65 Cheltenham Care Ltd

Situated in the prominent Christchurch area a short distance from Montpellier, Broadleas and The Hawthorns are two impressive traditional villas which offer a real homely environment.

All accommodation is offered in various sized single rooms all with attached facilities.

Broadleas and The Hawthorns provide a caring environment for the older person who doesn’t require nursing care but will benefit from individualised person centred care.

Independence, mobility and choice is encouraged by caring and experienced staff who benefit from specialist training including dementia care.

Choosing a care home is a major decision, we would encourage all potential residents and their families and friends to visit Broadleas and The Hawthorns before making a final decision whether short term or long term stay in order to get a comprehensive understanding how we may meet your needs.

Broadleas 9 Eldorado Road Cheltenham GL50 2PU Contact Chloe Washbourne Home Manager 01242 256095 Broadleas E-mail [email protected]

The Hawthorns 33 Christchurch Road Cheltenham GL50 2NY Contact Lucy Hennessey Home Manager 01242 243394 E-mail [email protected]

&KHOWHQKDP&DUH+HDG2IÀFH 33 Christchurch Road Cheltenham GL50 2NY Contact Tanya Beres Operations Manager 01242 514562 The Hawthorns E-mail [email protected] Cheltenham

Cheltenham care homes

ALEXANDER HOUSE CARE HOME - CARETECH COMMUNITY SERVICES LTD - CHELTENHAM 87 BOUNCER’S LANE GCPA 16 Tivoli Road, Cheltenham GL50 2TG 87 Bouncer’s Lane, Prestbury, Tel: 01242 513525 OP LDA MH Cheltenham GL52 5JB Tel: 01242 572446 LDA ALSTONE HOUSE (REGISTERED CARE HOME) Alstone Lane, Cheltenham GL51 8HX CHARGROVE LAWN CARE HOME GCPA Tel: 01242 510079 OP D PD LDA MH SI Shurdington Road, Cheltenham GL51 4XA Tel: 01242 862686 Advert page 4 OP AMBLESIDE GCPA 69 Hatherley Road, Cheltenham GL51 6EG CHARLTON KINGS CARE HOME GCPA Tel: 01242 522937 OP Moorend Road, Cheltenham GL53 9AX Tel: 01242 521812 OP ASTELL RESIDENTIAL HOME GCPA Overton Park Road, Cheltenham GL50 3BT DALKEITH RESIDENTIAL CARE HOME GCPA Tel: 01242 240200 Advert inside back cover OP D 285 Gloucester Road, Cheltenham GL51 7AD BAFFORD HOUSE GCPA Tel: 01242 522209 Advert page 70 OP D PD MH SI YA Newcourt Road, Charlton Kings, Cheltenham GL53 8DQ DARLEY DALE CARE HOME Tel: 01242 523562 Advert page 70 OP D 35 Libertus Road, Cheltenham GL51 7EN Tel: 01242 513389 OP D BEECHCROFT 295 Gloucester Road, Cheltenham GL51 7AD DOWTY HOUSE GCPA Tel: 01242 226960 LDA St. Margarets Road, Cheltenham GL50 4EQ BREDON VIEW CARE HOME GCPA Tel: 01242 240200 Advert inside back cover OP D 24-26 Libertus Road, Cheltenham GL51 7EL Tel: 01242 525087 Advert page 4 OP FAITHFULL HOUSE GCPA Suffolk Square, Cheltenham GL50 2DT BROADLEAS RESIDENTIAL CARE HOME Tel: 01242 240200 Advert inside back cover OP D 9 Eldorado Road, Cheltenham GL50 2PU Tel: 01242 256095 Advert page 66 OP GYPSY CORNER (REGISTERED CARE HOME) Badgeworth Lane, Cheltenham GL51 4UH CALDICOTT HOUSE Tel: 01242 861374 OP D PD LDA MH SI 27 Old Bath Road, Leckampton, Cheltenham GL53 7QE HAMPTON HOUSE Tel: 01242 221343 LDA 94 Leckhampton Road, Cheltenham GL53 0BN Tel: 01242 520527 Advert page 69 OP CARETECH COMMUNITY SERVICES LTD - 15 BROOKLYN ROAD GCPA HARRINGTON HOUSE 15 Brooklyn Road, Cheltenham GL51 8DT 180 Hatherley Road, Cheltenham GL51 6EW Tel: 01242 581112 LDA Tel: 01242 522070 LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 67 Proud to be your friend and carer

If home is where the heart is, then you’ve come to the right place! Oakhaven is the heart of a caring and friendly community which offers our residents as much independence as they want. Privately owned and family run for over 25 years, we have developed a strong and enviable reputation amongst the local community and professionals, as one of the highest quality care providers of residential care for the elderly.

But don’t take our word for it, come and see for yourself what Oakhaven has to offer. Meet our team, talk to some residents, stay for a day.

01242 528377 www.oakhaven-rch.co.uk 136-140 Hales Road, Cheltenham beyond a care home Oakhaven Residential Care Home Cheltenham care homes continued

HAWTHORNS RESIDENTIAL CARE HOME, THE NEW ROAD, 1 33 Christchurch Road, Cheltenham GL50 2NY Woodmancote, Tel: 01242 243394 Advert page 66 OP Cheltenham GL52 9PX Tel: 01242 678284 LDA HOLLY HOUSE 303 Gloucester Road, Cheltenham GL51 7AR OAKHAVEN RESIDENTIAL CARE HOME GCPA Tel: 01242 522404 D PD LDA MH SI 136-140 Hales Road, Cheltenham GL52 6TB KNIGHTSBRIDGE LODGE GCPA Tel: 01242 528377 Advert page 68 OP Knightsbridge Green, Knightsbridge, Cheltenham GL51 9TA ORCHARD LEIGH Tel: 01242 680168 Advert page 70 OP Hayden Road, Cheltenham GL51 0SN Tel: 01242 523848 OP LDA YA KNOLE, THE 23 Griffiths Avenue, Cheltenham GL51 7BE PINEHURST RESIDENTIAL CARE HOME Tel: 01242 526978 PD LDA MH SI AD 8-10 Lyefield Road West, Charlton Kings, Cheltenham GL53 8HA MANCHESTER COURT Tel: 01242 517730 OP 77 Clarence Street, Cheltenham GL50 3LB Tel: 01242 523510 OP MH QUEENS RETREAT 7 Russet Road, Cheltenham GL51 7LN NAZARETH HOUSE Tel: 01452 554120 LDA MH YA London Road, Charlton Kings, Cheltenham GL52 6YJ Tel: 01242 516361 OP >> Continued on page 73

OPEN DAY - EVERY DAY

Elderly CARE you can rely upon. Professional CARE you can trust. • Newly built luxurious bedrooms • Refurbished throughout, in 2014 • Conscientious and friendly staff, whenever you need them day time and at night time • Freshly prepared meals, cooked with pride • Daily activities and entertainments

Come and have a look around without obligation – you’ll be pleasantly surprised!

For more information call 01242 520527 or visit our website www.hamptonhousecare.co.uk Hampton House, 94 Leckhampton Road, Cheltenham, GL53 0BN

Visit www.carechoices.co.uk for further assistance with your search for care 69 Tel: 01242 523562 %DIIRUG+RXVH Fax: 01242 238330 Email: [email protected] Bafford House is a Residential Care Home located in the prestigious Charlton Kings area of Cheltenham offering its service users a secure, relaxed and homely environment in which their person centred care, well being and comfort are of prime importance.

Our staff are selected for their qualities of reliability, integrity, skills, friendliness and professionalism. Please contact us to learn more of our excellent facilities and reputation. Newcourt Road, Charlton Kings, Cheltenham, Glos GL53 8DQ Web: www.baffordhouse.co.uk

RESIDENTIAL HOME FOR THE ELDERLY We are pleased to off er 24 hour personalised care given by carefully selected staff , trained to meet individual care requirements, sensitive to the need to preserve dignity, improve independence and increase the quality of life for Knightsbridge Lodge all our twenty-two residents. • Pleasant family • Visiting chiropodist, atmosphere clergy and hairdresser • Home cooking • Social activities • Short and long stay • Own furniture welcome

Knightsbridge Lodge is family run, dedicated to respecting and promoting residents’ rights, dignity and privacy, giving maximum opportunity to exercise personal autonomy and choice. An attractive well maintained garden surrounds the tastefully decorated home, which has bedrooms on two fl oors accessed by a passenger lift . It provides two lounges and a light airy dining room with well equipped bathrooms and a shower room. Please contact the Registered Manager Nicholas Coates for further information Knightsbridge Lodge, Knightsbridge Green, Cheltenham, Glos GL51 9TA Tel: 01242 680168 Email: [email protected]

DALKEITH RESIDENTIAL CARE HOME 285 Gloucester Road, Cheltenham GL51 7AD

• Boutique style 20 bedded care home set in 3/4 acre of gardens • Committed, friendly, qualiﬁed staff • Varied menus of freshly cooked, nutritionally-balanced, appealing meals • Caring and dedicated approach in delivering personal-centred care • Flexible care packages including short breaks, respite and day care For more details or to view ring: 01242 522209

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Specialists in Supporting People with Dementia

Queensbridge House

Provides high quality residential dementia care through our highly qualiﬁ ed experienced professional care team.

Queensbridge Care Limited Queensbridge House 63 Queens Road Cheltenham Gloucestershire GL50 2NF Tel: 01242 519 690 Fax: 01242 539 059

Email: info$queensbridgecare.co.uk Visit: www.queensbridgecare.co.uk The Honeybourne Club at Queensbridge House

Day Care and Memory Club for Adults with Dementia

Opening times are 8.00 am to 6.00 pm Monday to Friday for either full days or half day sessions

Visit www.carechoices.co.uk for further assistance with your search for care 71 Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality

• As a charity, our focus is on people • Listening to your life story helps us provide not profits individualised care

• We are specially trained to help people • Our compassionate approach is underpinned by living with dementia the Christian values of our sponsoring orders

• Homes in Gloucester, Cheltenham, Dursley, Bourton-on-the-Water, Brockworth, Cirencester, Bishops Cleeve, Lydney, Coleford, Stonehouse, Mitcheldean, Westbury-on-Severn and Stroud.

**New homes coming in South Cerney & Stow on Wold in 2016/17**

To find out more or to arrange an appointment to visit any of our homes in Gloucestershire , please contact 0800 988 8133 or [email protected]

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355. Cheltenham care homes continued

QUEENSBRIDGE HOUSE GCPA ST GEORGE’S WELL CLOSE HOUSE GCPA 63 Queens Road, Cheltenham GL50 2NF Well Close House, Lansdown Parade, Tel: 01242 519690 Advert page 71 OP D PD YA Cheltenham GL50 2LH Tel: 01242 227701 OP D PD LDA MH SI YA RAVENSWOOD HOUSE GCPA Lansdown Road, Westall Green, Cheltenham GL50 2JA TEWKESBURY VIEW CARE HOME Tel: 01242 514264 OP D PD SI YA Cleeve Hill, Cheltenham GL52 3PW ROYAL COURT GCPA Tel: 01242 672043 LDA Fiddler’s Green Lane, Cheltenham GL51 0SF Tel: 01242 221853 Advert page 42 OP PD VICARAGE, THE 59 Andover Road, Tivoli, SHAFTESBURY PLACE Cheltenham GL50 2TS 52 Marsland Road, Cheltenham GL51 0JA Tel: 01242 521918 OP PD LDA Tel: 01242 227818 PD LDA SI YA WINSTONIAN HOUSE GCPA SHURDINGTON ROAD CARE HOME 38-42 All Saints Road, 97a Shurdington Road, Cheltenham GL53 0JQ Cheltenham GL52 2EZ Tel: 01242 578922 LDA Tel: 01242 577927 Advert page 4 OP

Cheltenham care homes with nursing

ASTLEY HOUSE CARE HOME WITH NURSING GRANGE CARE CENTRE(CHELTENHAM), THE Lypiatt Lodge, Lypiatt Road, Cheltenham GL50 2SY Pilley Lane, Leckhampton, Tel: 0845 345 5742 OP D PD SI Cheltenham GL53 9ER Tel: 01242 225790 OP D AVONDALE NURSING HOME IN CHELTENHAM 21 Eldorado Road, Cheltenham GL50 2PU GRANLEYS, THE Tel: 01242 232012 OP D 21 Griffiths Avenue, Cheltenham GL51 7BE BADGEWORTH COURT GCPA Tel: 01242 521721 LDA Badgeworth, Cheltenham GL51 4UL Tel: 01452 401055 Advert page 92 OP D PD YA GREVILL HOUSE (OSJCT) GCPA 279 London Road, Charlton Kings, BAY TREE COURT IN PRESTBURY GCPA Cheltenham GL52 6YL High Street, Prestbury, Cheltenham GL52 3AU Tel: 0800 988 8133 Advert page 72 OP Tel: 01242 236000 OP HATHERLEY GRANGE NURSING HOME CLEEVE HILL NURSING HOME GCPA 26 St Stephens Road, Tivoli, Cleeve Hill, Cheltenham GL52 3PW Cheltenham GL51 3AA Tel: 01242 672022 Advert page 78 OP D PD Tel: 01242 251321 OP D MH

GLOUCESTERSHIRE HOUSE - JUBILEE LODGE (OSJCT) GCPA CARE HOME WITH NURSING Meadow Way, Bourton-on-the-Water, Charlton Lane, Leckhampton, Cheltenham GL53 9HD Cheltenham GL54 2GN Tel: 01242 512569 PD YA Tel: 0800 988 8133 Advert page 72 OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 73

śŞȱĴȱǰȱǰȱȱ śŗȱŜȳȱŖŗŘŚŘȱŘśşŘŜŖȳ ǯęǯǯ “The Cotswold’s “ Finest for Quality Care

ęȱȱȱȱȱȱȱ ȱ ȱȱȱȱ¡ȱȱǯȱ ȱȱ¢ȱȱȱȱȱ ȱȱȱȱǰȱǰȱ ȱ ǯȱȱȱȱȱȱȱȱ ȱȱȱȱȱǯ

ȱȱȱ ȱ

Day Care ęȱȱȱȱȱŗşŞŜȱȱ ¢ȱ ȱ¢ȱȱȱ¢ȱȱǰȱ ȱȱ¢ ȱȱȱ ȱȱěȱ¢ȱ ȱȱȱ¡ȱȱŘŞȱ¢ȱȱȱǯ ȱ ȁȱȱȱȱȱȱȂ ȱȱ ȱěȱȱŗŝȱȱȱ ȱȱ¢ȱ ȱȱȱȱ¢ȱȱ¢ȱȱ ȱȱȱȱȱȱǯ ȱȱȱȱǯȱȱȱȱȱ ěȱȱȱȱŘŖȱ¢ǰȱ¢ȱ ȱ ȱ ŗŚȱȱŘŖȱ¢Ȃȱǯȱȱȱ ȱȱȱǷ

It’s the Care that Counts

ȱęȱȱ śŞȱĴȱǰȱǰ ȱ śŗȱŜ

ȱŖŗŘŚŘȱŘśşŘŜŖ ǯęǯǯ Cheltenham care homes with nursing continued

MONKSCROFT CARE CENTRE (OSJCT) GCPA SUMMERFIELD NURSING UNIT, THE Shelley Road, Cheltenham GL51 7DP 58 Whittingham Road, Tel: 0800 988 8133 Advert page 72 OP D PD SI YA Cheltenham GL51 6BL Tel: 01242 259260 Advert page 74 OP D PD SI YA ORCHARD HOUSE (OSJCT) GCPA Woodman’s Way, Bishops Cleeve, THIRLESTAINE PARK CARE HOME GCPA Cheltenham GL52 8DP Humphris Place, off Sandford Road, Tel: 0800 988 8133 Advert page 72 OP YA Cheltenham GL53 7GA Tel: 01242 505641 Advert page 75 OP D PD YA OVERTON HOUSE - CHELTENHAM Overton Road, WENTWORTH COURT CARE HOME Cheltenham GL50 3BN Village Road, Cheltenham GL51 0BG Tel: 01242 234635 PD LDA SI YA Tel: 01242 263334 OP D PD MH YA

SANDFIELDS GCPA WINDERMERE ROAD NURSING HOME St George’s Road, 62-66 Windermere Road, Cheltenham GL50 3EL Cheltenham GL51 3PH Tel: 0333 321 0921 OP D PD MH YA Tel: 01242 242684 LDA

ST FAITH’S NURSING HOME GCPA WINDSOR STREET CARE CENTRE (OSJCT) GCPA Malvern Road, 35-37 Windsor Street, Cheltenham GL50 2NR Cheltenham GL52 2DG Tel: 01242 240200 Advert inside back cover OP D Tel: 0800 988 8133 Advert page 72 OP D PD SI YA

~ Residential care ~ Nursing care ~ Dementia care ~ Respite care ~ Tailored activities Homes you will love. Care you will appreciate. and dedicated activities room ~ Private ensuite At Porthaven we are proud to have been described There is, however, another element, and one which bedrooms as running the best care homes in the country. makes a difference to all our residents: a positive ~ Expert care staff attitude to caring and a genuine interest in others. Our homes are beautifully designed, comfortably ~ Excellent menu You will sense this from the moment you walk in the stylish and spacious. We provide a range of ~ Restaurants and front door; it’s unmistakable. interesting, enjoyable activities and an excellent private dining menu of food. Call your nearest Porthaven Care Home and arrange room We understand the business of caring well, offering a visit with one of our Home Managers today. ~ Landscaped residential, nursing and dementia care as well as We look forward to hearing from you. gardens respite care for those who require a shorter stay.

Thirlestaine Park Care Home Humphris Place, off Sandford Road, Cheltenham GL53 7GA (Sat Navs: GL53 7AW) Tel: 01242 505641

www.porthaven.co.uk/cheltenham You’ll like us!

Visit www.carechoices.co.uk for further assistance with your search for care 75 Cotswolds and Cirencester

Cotswolds and Cirencester care homes

BADGERS CROFT CARE HOME HF TRUST - OLD QUARRIES Pear Tree Close, Chipping Campden GL55 6DB Rectory Lane, Avening, Tetbury GL8 8NJ Tel: 01386 841219 LDA Tel: 01453 832201 LDA BEECH VIEW CARE HOME MACARTHUR ROAD CARE HOME 14 The Plies, Fairford GL7 4AJ 32-33 MacArthur Road, Northleach GL54 3HS Tel: 01285 712437 LDA Tel: 01451 860237 LDA FOUR SEASONS OAK TREE MEWS Back Lane, Mickleton, Chipping Campden GL55 6SJ Hospital Road West, Moreton-in-Marsh GL56 0BL Tel: 01386 438300 OP Tel: 01608 650797 OP GLOUCESTERSHIRE OLD PEOPLES PRIORY, THE HOUSING SOCIETY The Chipping, Tetbury GL8 8ET Watermoor House, Watermoor Road, Tel: 01666 502332 Advert page 36 OP D Cirencester GL7 1JR RISE CARE HOME, THE Tel: 01285 654864 OP 3-4 The Rise, Shipton Oliffe, Cheltenham GL54 4JQ HF TRUST - NEWCROFT Tel: 01242 820664 LDA 2 Newcroft, 2 Todenham Road, ZAPUZINO Moreton-in-Marsh GL56 9NJ 205 Alexander Drive, Cirencester GL7 1UH Tel: 01608 652731 LDA Tel: 01285 651057 OP

“The carers are loving and hard working - often putting in time beyond their rotas. The cleaners are well trained and have a lovely manner with the residents. We bought Mum in for respite care over Christmas - she loved it so much” QUINTON HOUSE

“I generally go every week with my mother and we are always impressed with the welcome and Our residents and staff love our cup of tea before we sit down! The staff are so nursing home, but don’t just friendly and helpful. We are able to visit anytime take our word for it. This is and if the weather is fine, take her outside to enjoy the lovely garden.” what people have said about us on carehome.co.uk where we score 9.7 out of 10. “The staff are patient and show great compassion, respect and sensitivity towards the residents as individuals and work very hard to stimulate and engage them in group activities.”

Quinton House & Quinton Gardens Nursing Homes, Main Road, Lower Quinton, Stratford-upon-Avon Warwickshire CV37 8RY t: 01789 720 247 f: 01789 720245 e: [email protected] www.quintonhouse.net | Facebook & Twitter search #QuintonHouse

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Cotswolds and Cirencester care homes with nursing

ASHLEY HOUSE NURSING HOME GCPA MILL HOUSE GCPA 118 Trafalgar Road, Cirencester GL7 2ED 55 Sheep Street, Chipping Campden GL55 6DR Tel: 01285 898665 Advert below OP Tel: 01386 848990 OP

ELM GROVE NURSING HOME GCPA NATIONAL STAR COLLEGE - ULLENWOOD Somerford Road, Cirencester GL7 1TX Ullenwood, Cheltenham GL53 9QU Tel: 01285 897530 Advert below OP D Tel: 01242 527631 PD LDA SI YA

HUNTERS GCPA NEWLANDS NURSING CARE CENTRE Cherry Tree Lane, Cirencester GL7 5DT Evesham Road, Stow-on-the-Wold GL54 1EJ Tel: 01285 601334 Advert page 92 OP D Tel: 01451 870077 OP PD SI

HYPERION HOUSE GCPA NORTHLEACH COURT CARE HOME London Street, Fairford GL7 4AH WITH NURSING Tel: 01285 712349 OP PD MH SI High Street, Northleach GL54 3PQ Tel: 01451 861784 OP D PD SI ILSOM HOUSE RESIDENTIAL AND NURSING HOME PATERNOSTER HOUSE (OSJCT) GCPA Ilsom, Tetbury GL8 8RX Watermoor Road, Cirencester GL7 1JR Tel: 01666 818649 Advert below OP PD Tel: 0800 988 8133 Advert page 72 OP

KINGSLEY HOUSE PRIORY, THE Gumstool Hill, Tetbury GL8 8DG The Chipping, Tetbury GL8 8ET Tel: 01666 503333 OP D PD SI Tel: 01666 502332 Advert page 36 OP D A choice of elderly care options in Gloucestershire

We know that personalised care in a warm and welcoming place, that’s To ﬁnd out more about your elderly close to your family and friends is care options in Gloucestershire † really important. Call 0333 220 4756 That’s why we offer long and short stay care options in Gloucestershire. Look for Ashley House, Elm Grove, What’s more, you don’t need our Forest Court, Ilsom House in the health insurance to stay with us. listings section.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Visit www.carechoices.co.uk for further assistance with your search for care 77

Forest of Dean

Forest of Dean care homes

APPLE ORCHARD HOBBITS HOLT The Green, Newnham GL14 1AQ 156 Ruspidge Road, Tel: 01594 516582 LDA Cinderford GL14 3AP Tel: 01594 823554 LDA YA BIRCHES GROVE 14 Fairmoor Close, Parkend, LAURELS RESIDENTIAL HOME, THE GCPA Lydney GL15 4HB Main Road, Huntley GL19 3EA Tel: 01594 564081 LDA MH YA Tel: 01452 831484 OP

BROOK LODGE LONGCROFT COTTAGE Latchen, Longhope GL17 0QA Longcroft Farm, Blaisdon Road, Tel: 01452 830614 LDA YA Westbury-on-Severn GL14 1LS CHAPEL VIEW Tel: 01452 760747 LDA SI 89a St Whites Road, MANTLEY CHASE Cinderford GL14 3HA RESIDENTIAL CARE GCPA Tel: 01594 824400 LDA YA Ross Road, Newent GL18 1QY CHAXHILL HALL Tel: 01531 822112 OP LDA YA Chaxhill, Nr Westbury-on-Severn GL14 1QW MARKET PLACE Tel: 01452 760717 Advert page 80 OP 29 Market Place, COTTAGE CARE HOME, THE Coleford GL16 8AA The Cottage, Old Hill, Longhope GL17 0PF Tel: 01594 834595 LDA YA Tel: 01452 830373 LDA OAK HOUSE TRUST LTD GCPA FOOTSTEPS MEDICAL CARE LTD Oak House, Newland, The Byre, Allastone Court Farm, Court Road, Coleford GL16 8NJ Lydney GL15 5SR Tel: 01594 832218 OP LDA SI Tel: 01594 844244 PD LDA SI OLD RECTORY, THE GATWICK HOUSE GCPA School Lane, Church Road, Upper Rodley Road, Bollow GL14 1QU Longhope GL17 0LJ Tel: 01452 760164 OP LDA YA Tel: 01452 831135 OP D PD HIGHFIELDS RESIDENTIAL HOME OLD VICARAGE (BLAKENEY), THE Culver Street, Newent GL18 1JA Church Square, Blakeney GL15 4DS Tel: 01531 821007 Advert page 80 OP Tel: 01594 517098 LDA

HILL ASH HOUSE ORCHARD TRUST - SEVENOAKS, THE GCPA Ledbury Road, Newent GL18 2DB Lords Hill, Coleford GL16 8BG Tel: 01531 892980 OP D SI Tel: 01594 861137 PD LDA SI YA

HILLTOP GCPA ORCHARDS, THE GCPA Ridge Walk, Ruardean Hill GL17 9AY Stowfield, Lower Lydbrook GL17 9PD Tel: 01594 861137 PD LDA SI YA Tel: 01594 861137 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 79 Registered Home offering Nursing, Elderly EUROCLYDON NURSING HOME and Dementia Care for over 65 years of age. Long Term, Short Breaks and Day Care. · We pride ourselves in our homely environment · Long term staff some with more with 25 years service providing individualised care · We work closely with external professionals · Regular visits by local doctors · Monthly visits by the local clergy · Hairdressing and chiropody service available · Variety of daily activities and weekly minibus trips · Excellent variety of home cooked food · Laundry facilities for all our residents “A lively and fun place for all.”

Euroclydon Nursing Home is located Euroclydon Nursing Home, on an elevated position in the heart Springfields, Drybrook, Glos GL17 9BW of Forest of Dean, with breath taking views of the surrounding areas. It has For further information please contact us to organise a visit: extensive grounds and provide an Tel: 01594 543982 atmosphere that is homely, friendly Email: [email protected] and caring. Web: www.chantryhomes.com

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&XOYHU6WUHHW1HZHQW*ORV*/-$ 7HO ZZZKLJKƬHOGVKRPHFRXN Residential Home Chaxhill Hall for the Elderly

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Forest of Dean care homes continued

PROSPECT HOUSE GCPA SYDENHAM HOUSE RESIDENTIAL HOME Prospect Road, Cinderford GL14 2DY Sydenham House, High Street, Tel: 01594 826246 OP D PD LDA SI YA Blakeney GL15 4EB Tel: 01594 517015 OP RED HOUSE 65 Ruspidge Road, Cinderford GL14 3AW THREE ASHES RESIDENTIAL Tel: 01594 822100 LDA YA CARE HOME GCPA Three Ashes House, Ledbury Road, RIVERSIDE HOUSE Newent GL18 1DE Quay Lane, Broadoak, Newnham GL14 1JE Tel: 01531 820226 Advert page 78 OP D PD SI Tel: 01594 516291 LDA VICTORIA STREET, 119 STEPPING STONES Cinderford GL14 2HU Riverside Lane, Broadoak, Newnham GL14 1JF Tel: 01594 827043 LDA Tel: 01452 760304 PD LDA SI YEW TREE HOUSE GCPA SUNNYSIDE HOUSE Church Square, Blakeney, Main Road, Birdwood GL19 3EH Gloucester GL15 4DX Tel: 01452 750491 LDA Tel: 01594 517023 PD LDA

Forest of Dean care homes with nursing

CASTLEFORD HOUSE NURSING HOME MILESTONES Castleford Gardens, Tutshill, Chepstow NP16 7LF 9 Commercial Street, Tel: 01291 629929 OP D PD MH Cinderford GL14 2RP Tel: 01594 825777 LDA COOMBS, THE (OSJCT) GCPA The Gorse, Coleford GL16 8QE RODLEY HOUSE (OSJCT) GCPA Tel: 0800 988 8133 Advert page 72 OP Harrison Way, Lydney GL15 5BB Tel: 0800 988 8133 Advert page 72 OP DEAN GRANGE Elton Corner, Broadoak GL14 1JG SEDBURY PARK Tel: 01452 762908 LDA Sedbury, Chepstow NP16 7EY ELMS CARE HOME WITH NURSING, THE Tel: 01291 627127 OP D YA Staunton, Coleford GL16 8NX STEPPING STONES RED MARLEY Tel: 0845 345 5793 OP D PD SI Bromsberrow Road, EUROCLYDON NURSING HOME Redmarley GL19 3JU Springfields, Drybrook GL17 9BW Tel: 01531 650880 LDA MH Tel: 01594 543982 Advert page 80 OP PD TOWNSEND HOUSE (OSJCT) GCPA FOREST COURT NURSING HOME GCPA Court Farm Lane, Bradley Court Road, Mitcheldean GL17 0DR Mitcheldean GL17 0AY Tel: 01989 548355 Advert page 77 D MH Tel: 0800 988 8133 Advert page 72 OP LDA YA

LONGHOPE MANOR WESTBURY COURT (OSJCT) Ross Road, Longhope GL17 0LL Westbury-on-Severn GL14 1PD Tel: 01452 830291 Advert inside front cover OP Tel: 0800 988 8133 Advert page 72 OP

Visit www.carechoices.co.uk for further assistance with your search for care 81 www.coatewatercare.co.uk

Coate Water Care is a family run business that provides a high quality care service in all our Nursing, Residential and Dementia care homes.

࠮ We provide 24 hour nursing, residential and specialist dementia care

࠮ Specialist care for clients with end of life, palliative care needs

࠮ Respite care available

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࠮ All food is freshly prepared on premises to restaurant standards

࠮ Our bedrooms are spacious and all have en-suite facilities and TVs

࠮ Organised entertainment and outings

࠮ Engaging and appropriate activities Choose and hobbies the right ࠮ Attractive secure gardens home, with care, ࠮ Hair and beauty treatments for you or an

࠮ Free internet usage elderly loved

࠮ Visiting chiropodist one

Chapel House Woodstock Horton Road, North Upton Lane, Gloucester Gloucester GL1 3EY GL4 3TD Tel: 01452 500005 Tel: 01452 616291

Gloucester care homes

ABBEYMEAD LODGE GCPA CHESTNUT RESIDENTIAL CARE HOME Abbeymead Avenue, Abbeymead, 20 Podsmead Road, Gloucester GL4 5GR Gloucester GL1 5PA Tel: 01452 617566 PD LDA YA Tel: 01452 546204 OP D PD SI YA

ALEXANDRA HOUSE - GLOUCESTER CHOSEN COURT GCPA 2 Alexandra Road, Gloucester GL1 3DR Hucclecote Road, Gloucester GL3 3TX Tel: 01452 418575 PD LDA YA Tel: 01452 616888 LDA

ALFRED STREET RESIDENTIAL CARE, 12 GCPA COPPICE HOUSE 12 Alfred Street, Gloucester GL1 4DF Main Road, Huntley, Gloucester GL19 3DZ Tel: 01452 537102 OP LDA YA Tel: 01452 831196 LDA

ASPIRATIONS RESIDENTIAL SOUTHWEST DENMARK HOUSE 76 Church Road, Loglevens, 36 Denmark Road, Gloucester GL1 3JQ Gloucester GL2 0AA Tel: 01452 502393 LDA Tel: 01452 540156 LDA MH DENMARK LODGE AVALON RESIDENTIAL HOME 38 Denmark Road, Gloucester GL1 3JQ 17 Barnwood Road, Gloucester GL2 0RZ Tel: 01452 311102 LDA YA Tel: 01452 417400 Advert page 86 OP D EDWARD HOUSE BATHURST LODGE RESIDENTIAL CARE GCPA Matson Lane, Gloucester GL4 6ED 74 Bathurst Road, Gloucester GL1 4RJ Tel: 01452 316968 LDA YA Tel: 01452 552683 OP LDA YA ELMBRIDGE RESIDENTIAL HOME LTD GCPA BRAMBLE HOUSE CARE HOME GCPA 21 Elmbridge Road, Gloucester GL2 0NY 96-98 Stroud Road, Gloucester GL1 5AJ Tel: 01452 524147 OP D MH Tel: 01452 521018 Advert page 38 OP D ELMLEA GCPA BRANKSOME CARE GCPA Advert page 37 99 London Road, Gloucester GL1 3HH 26 Tuffley Avenue, Gloucester GL1 5LX Tel: 01452 550438 OP PD LDA YA Tel: 01452 535360 OP D PD LDA MH SI YA FERN CROFT GCPA CATHEDRAL VIEW 14 Heathville Road, Gloucester GL1 3DS Archdeacon Street, Gloucester GL1 2QX Tel: 01452 505803 LDA YA Tel: 01452 303248 OP PD LDA GLOSCARE CAVENDISH CARE HOME GCPA 23 Carmarthen Street, Gloucester GL1 4SX 301 Stroud Road, Gloucester GL1 5LF Tel: 01452 522335 LDA Tel: 01452 521896 OP D GRANGE, THE GCPA CEDARS, THE 15 Holmwood Drive, 144 London Road, Gloucester GL2 0RS Gloucester GL4 0PS Tel: 01452 310727 LDA MH YA Tel: 01452 312372 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 83 ALSO FROM THE PUBLISHER OF THIS CARE GUIDE

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AFFORD WHAT ARE THE CARE OPTIONS? IF I MAKE THE WRONG

CAN WE AFFORD IT? WHAT IF MUM WHICH TO CHOOSE? KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? DOESN’T AGREE? MUM DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG WHAT IF I MAKE THE WRONG CHOICE? CAN WE CAN WE AFFORD IT? MUM DOESN’T AGREE? ?

WHAT ARE THE CARE OPTIONS? WHAT ARE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? OPTIONS? WHAT ARE THE CARE HOW WILL I KNOW WHICH TO CHOOSE? CARE OPTIONS? WHAT IF I AFFORD IT? CAN WE AFFORD IT? IF I MAKE THE WRONG CARE THE CARE OPTIONS? AFFORD IT? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? ? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT IF MUM DOESN’T HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF CAN WE AFFORD IT? CAN WE AFFORD IT? ? WHAT IF I MAKE THE WRONG CHOICE? THE WRONG CHOICE? HOW WILL I KNOW CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT IF MUM DOESN’T AGREE? MUM CARE OPTIONS? AGREE? ? WILL I KNOW WHICH TO CAN WE AFFORD IT? THE WRONG CHOICE? WRONG WHAT IF MUM WHAT HOW WILL ? WHAT ARE THE CARE OPTIONS? WHICH TO CHOOSE? CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM ? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WILL I KNOW WHICH CAN WE AFFORD IT? CHOOSE? CHOOSE? WHAT IF WHAT IF I MAKE CARE OPTIONS? CAN THE WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW ? ? CAN WE AFFORD IT? WHAT IF MUM IF I ? DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE CAN WE AFFORD IT? ? TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Gloucester care homes continued

GREAT WESTERN COURT MACHLO GCPA 33a Millbrook Street, Gloucester GL1 4BG 17 Windmill Field, Abbeymead, Tel: 01452 423495 OP PD Gloucester GL4 4RQ Tel: 01452 372403 PD LDA MH YA GUILD HOUSE RESIDENTIAL HOME GCPA 2a Denmark Road, Gloucester GL1 3HW MATSON HOUSE Tel: 01452 525098 OP D Matson Lane, Gloucester GL4 6ED Tel: 01452 316962 LDA YA HANNACOTT GCPA Abbeymead Avenue, Abbeymead, Gloucester GL4 5GR MAYFIELD CARE HOME Tel: 01452 615539 PD LDA YA 7 Horton Road, Gloucester GL1 3PX Tel: 01452 530004 LDA HATHERLEY ROAD RESIDENTIAL HOME, 59 GCPA 59 Hatherley Road, Gloucester GL1 4PN PADOVA, THE Tel: 01452 537633 OP LDA YA 88 Bristol Road, Quedgeley, HIGHFIELD HOUSE Gloucester GL2 4NA 104 Eastern Avenue, Gloucester GL4 4LW Tel: 01452 883764 LDA Tel: 01452 507677 LDA YA PEMBURY, THE HORTON HOUSE RESIDENTIAL CARE HOME GCPA 9 Pembury Road, Gloucester GL4 6UE 1 Horton Road, Gloucester GL1 3PX Tel: 01452 521856 LDA Tel: 01452 524615 OP D PODSMEAD ROAD, 14 GCPA JASPER LODGE Gloucester GL1 5PA Matson Lane, Gloucester GL4 6ED Tel: 01452 314262 LDA Tel: 01452 316961 LDA YA REBE GCPA JENDOT GCPA 41 Holbeach Drive, Kingsway, 3 Little Field, Abbeymead, Gloucester GL4 4QS Gloucester GL2 2BF Tel: 01452 535963 LDA MH Tel: 01452 722125 LDA MH JOYLEEN RED HOUSE, THE GCPA Longlands, Bristol Road, Cambridge, 25 Barnwood Road, Gloucester GL2 0SD Gloucester GL2 7BG Tel: 01452 386896 D LDA MH SI YA Tel: 07906 196634 OP LDA MH YA REDLANDS ACRE CARE HOME & REDLANDS COURT KEYCHANGE CHARITY SCEATS CARE HOME LUXURY CARE SUITES GCPA 1-3 Kenilworth Avenue, Gloucester GL2 0QJ 35 Tewkesbury Road, Longford, Gloucester GL2 9BD Tel: 01452 303429 OP Tel: 01452 507248 Advert page 4 OP KING EDWARDS HOUSE RETREAT, THE 18 King Edwards Avenue, Gloucester GL1 5DB 116 Bristol Road, Quedgeley, Gloucester GL2 4NA Tel: 01452 381174 LDA YA Tel: 01452 728296 OP D PD LDA MH SI YA

KNOLL, THE GCPA RIBSTON HOUSE GCPA 335 Stroud Road, Tuffley, Gloucester GL4 0BD 210 Stroud Road, Gloucester GL1 5LA Tel: 01452 526146 OP Tel: 01452 310916 LDA YA

LINDEN HOUSE SOUTHFIELDS RESIDENTIAL CARE GCPA 205 Linden Road, Gloucester GL1 5DU 54 Southfields Road, Gloucester GL4 6UD Tel: 01452 524555 LDA MH YA Tel: 01452 545367 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 85 Avalon Residential Home 17 Barnwood Road, Gloucester, GL2 0RZ We are a small friendly care home, providing 24 hour care, respite care and day care for residents with physical and mental disability. We have recently added 5 rooms with en-suite shower facilities. We have a team of dedicated and fully trained staff to deal with clients’ needs. Please call us on 01452 417400 for further details or visit our website on www.avalonresidentialhome.co.uk The Lawns Ltd Residential Nursing Home and Day Centre A Caring Philosophy We aim to provide a stable, homely and safe environment where each person has the opportunity to live with self-respect and individuality. We aim to maintain our residents’ health and independence for as long as feasible and to help them when they need more care in a way that enables them to feel respected and valued. • Qualified Nurses 24 hrs a day • Day and Respite Care • Unit for young physically disabled clients • Continuing health funded clients accepted • Single rooms - many are en-suite • Beautiful, accessible landscaped gardens • We have a permanent qualified staff group who are enthusiastic and caring Anna Carrier Tel: 01452 721345 346 Bristol Road, Quedgeley, Gloucester GL2 4QW Web: www.thelawns.org.uk Email: [email protected]

49 Barnwood Road, Gloucester GL2 0SD Tel: 01452 523478 Web: www.charnwoodhouse.com

Charnwood House Nursing Home specialises in looking after elderly people (60+ years) with Nursing, Residential and Dementia needs. We pride ourselves on providing a warm and friendly atmosphere. The home has been long established and has served the local area for over 45 years.

It is located in Gloucester City centre and is easily accessible. Priorities of the home include; • Individual choice, dignity and respect • Garden for residents of all our residents • Full CQC compliance (January 2014) • Freshly prepared home cooked meals Service OP Older people (65+) D Dementia PD Physical disability• Registered LDA Learning Nurses ondisability, duty 24 autism hours providing • Full activity programme including individual Nursing and Residential Care User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs activities, quizzes, arts and crafts, gardening, • Dedicated staff, fully trained or working towards GCPAbaking member and of GCPA excursions - see page 6 QCF (NVQ) Qualiﬁcation. Advertisers are highlighted

86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Gloucester care homes continued

SPRINGFIELD HOUSE TOMLEN GCPA 255d Stroud Road, Gloucester GL1 5JZ 33 Streamside, Tuffley, Gloucester GL4 0TA Tel: 01452 312385 LDA Tel: 01452 528264 LDA MH

ST PAUL’S RESIDENTIAL HOME GCPA VOYAGE CARE - LONDON ROAD 127 Stroud Road, Gloucester GL1 5JL 46 London Road, Gloucester GL1 3NZ Tel: 01452 505485 OP D Tel: 01452 380835 PD MH SI YA AD STROUD LODGE WHEATRIDGE COURT 319 Stroud Road, Gloucester GL1 5LG 40 Wheatridge Court, Abbeydale, Gloucester GL4 4AL Tel: 01452 312216 LDA MH Tel: 01452 500669 OP PD SI YA

Gloucester care homes with nursing

BOHANAM HOUSE (OSJCT) GCPA LAWNS LTD, THE GCPA 2 Barnwood Road, Gloucester GL2 0RX 346 Bristol Road, Tel: 0800 988 8133 Advert page 72 OP Quedgeley, Gloucester GL2 4QW Tel: 01452 721345 Advert page 86 OP PD LDA SI YA BROCKWORTH HOUSE CARE CENTRE Mill Lane, Brockworth, Gloucester GL3 4QG MAGDALEN HOUSE NURSING HOME GCPA Tel: 01452 864066 OP D London Road, Gloucester GL1 3PH Tel: 01452 386331 OP D BRUNSWICK HOUSE NURSING HOME 119 Reservoir Road, Gloucester GL4 6SX PINE TREE COURT CARE HOME Tel: 01452 523903 OP D Larchwood Drive, Tuffley, Gloucester GL4 0AH OP D YA CHAPEL HOUSE CARE CENTRE Tel: 01452 385855 Horton Road, Gloucester GL1 3EY SAINTBRIDGE HOUSE NURSING Tel: 01452 500005 Advert page 82 OP D PD & RESIDENTIAL HOME GCPA CHARNWOOD HOUSE 189 Painswick Road, Abbeydale, 49 Barnwood Road, Gloucester GL2 0SD Gloucester GL4 4QQ Tel: 01452 523478 Advert page 86 OP Tel: 01452 300307 Advert page 86 OP D PD

CHESTNUT COURT (OSJCT) GCPA TREVONE HOUSE (OSJCT) GCPA St James, Quedgeley, Gloucester GL2 4WD 22 Denmark Road, Gloucester GL1 3HZ Tel: 0800 988 8133 Advert page 72 OP D Tel: 0800 988 8133 Advert page 72 OP

DEAN NEUROLOGICAL CENTRE, THE GCPA WESTBOURNE NURSING HOME Tewkesbury Road, Longford, Gloucester GL2 9EE 190 Reservoir Road, Gloucester GL4 6SB Tel: 01452 420200 OP PD YA Tel: 01452 506106 OP D

ELIZABETH HOUSE - GLOUCESTER WOODSTOCK NURSING HOME GCPA 9 Denmark Road, Gloucester GL1 3HZ 35 North Upton Lane, Barnwood, Tel: 01452 782960 PD LDA SI YA Gloucester GL4 3TD Tel: 01452 616291 Advert page 82 OP D PD FOUNDATION HOUSE National Star College, 14a St Michaels Square, WOTTON RISE NURSING HOME LTD Gloucester GL1 1HX 140 London Road, Gloucester GL1 3PL Tel: 01242 527631 PD LDA SI YA Tel: 01452 303073 OP D PD MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 87 Richmond Painswick Care Home

Richmond Painswick Retirement and Our range of person-centred Care Village is all about quality life. care services includes: 5\YZPUN YLZPKLU[PHSJHYL At the heart of our Village is a state-of-the-art 9LZWP[L JVU]HSLZJLU[JHYL care home where we can offer complete peace 3HYNLLUZ\P[LYVVTZ of mind through professional, personalised care –

For more information, call 01452 810203 | www.richmond-villages.com/painswick

Tel: 01453 832269 Winslow House Springhill, Nailsworth, Gloucestershire GL6 0LS ` Email: [email protected] RESIDENTIAL CARE HOME Web: www.winslowhouseltd.co.uk

A gracious Victorian house set in extensive grounds, with pleasant views across the valley, yet only a short walk from the town centre. The well tended gardens, shaded by old trees or the sun terrace are tranquil spots perfect for relaxing. Our bedrooms are spacious and all have en-suite facilities, many have attractive countryside views. There are several communal sitting rooms and a large sun-lounge where residents can enjoy the sun and a drink from the bar. Our highly trained and TXDOLÀHGVWDIIDUHDOZD\VRQKDQGWRFDUHIRURXUUHVLGHQWV We operate a full activities programme including regular visits to places of interest. All food is freshly prepared on the premises DQGVSHFLDOGLHWVDUHFDWHUHGIRU3OHDVHFRQWDFWXVRUYLVLWDWDQ\WLPHRUYLVLWRXUZHEVLWHWRÀQGRXWPRUH

Highborder Lodge

PRIVATE RESIDENTIAL REST HOME

Ideally situated in the Cotswolds our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley.

Short / long term stay and day residents welcome. Registered and approved by G.C.C Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietors: Roger and Barbara Thorne.

Please see our main advert on the Outside Back Cover.

Email: [email protected] Web: www.highborderlodge.co.uk Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ

88 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stroud

Stroud care homes

AARON HOUSE CARE LTD HF TRUST - 330 WESTWARD ROAD Aaron House, Nympsfield Road, Nailsworth GL6 0ET Ebley, Stroud GL5 4TU Tel: 01453 833598 LDA YA Tel: 01453 823852 LDA

ASHLEIGH HF TRUST - FROCESTER MANOR 3 Box Crescent, Minchinhampton GL6 9DJ Frocester, Stonehouse GL10 3TF Tel: 01453 835023 LDA Tel: 01453 822342 LDA

BROOKTHORPE HALL CARE CENTRE HIGHBORDER LODGE GCPA Stroud Road, Brookthorpe, Marsh Lane, Leonard Stanley, Gloucestershire GL4 0UN Stonehouse GL10 3NJ Tel: 01452 813240 OP D PD LDA SI Tel: 01453 823203 Advert outside back cover and page 88 OP

CANONBURY RESIDENTIAL HOME HIGHFIELD HOUSE 19 Canonbury Street, Berkeley GL13 9BE London Road, Stroud GL5 2AJ Tel: 01453 810292 OP Tel: 01453 791320 LDA MH YA

CHERRY TREE CLOSE LONGHOUSE 3 Cherry Tree Close, Nailsworth, Stroud GL6 0DX 6 Whitehouse Park, Cainscross, Tel: 01453 835023 OP LDA Stroud GL5 4LD Tel: 01452 583692 LDA CHURCH COURT CARE HOME Church Street, Stroud GL5 1JL LONGRIDGE COURT Tel: 0845 345 5785 OP D PD SI Bulls Cross, Stroud GL6 7HU Tel: 01452 814341 LDA YA CHURCHILL ROAD 65 Churchill Road, Forest Green, Nailsworth GL6 0DE MORE HALL CONVENT Tel: 01453 835023 LDA Randwick, Stroud GL6 6EP Tel: 01453 764486 OP PD COTSWOLD COURT Browns Lane, Stonehouse GL10 2JZ MOUNT, THE Tel: 01453 828275 LDA Main Road, Whiteshill, Stroud GL6 6JS Tel: 01453 757291 LDA FIELDVIEW Pearcroft Road, Stonehouse, NORTHFIELD HOUSE GCPA Gloucester GL10 2JY Folly Lane, Uplands, Stroud GL5 1SP Tel: 01453 791320 OP D PD LDA MH YA Tel: 01453 750478 OP

GABLES, THE OLD DAIRY, THE Lovedays Mead, Folly Lane, Stroud GL5 1SB Market Street, Nailsworth GL6 0BZ Tel: 01453 762229 LDA Tel: 01453 835023 LDA

GLEBE ROAD OLD VICARAGE RESIDENTIAL HOME, THE GCPA 103 Glebe Road, Minchinhampton, Stroud GL6 9JY Church End, Frampton-on-Severn GL2 7EE Tel: 01453 835023 LDA Tel: 01452 740562 D

Visit www.carechoices.co.uk for further assistance with your search for care 89 Stroud care homes continued

PARADISE HOUSE STEPPES RESIDENTIAL CARE HOME, THE Painswick GL6 6TN Cossack Square, Nailsworth, Stroud GL6 0DB Tel: 01452 813276 LDA Tel: 01453 832406 OP REGENCY RETIREMENT HOME STROUD COURT COMMUNITY TRUST GCPA 52 Regent Street, Stonehouse GL10 2AD Stroud Court, Longfords, Minchinhampton, Stroud GL6 9AN Tel: 01453 823139 OP Tel: 01453 834020 LDA ROSELEA WINSLOW HOUSE Church End, Slimbridge GL2 7BL Springhill, Nailsworth, Stroud GL6 0LS Tel: 01453 890444 LDA YA Tel: 01453 832269 Advert page 88 OP RUSKIN MILL COLLEGE WISMA MULIA The Fisheries, Horsley, Bridge Road, Frampton-on-Severn GL2 7HE Nailsworth GL6 0PL Tel: 01452 740432 OP Tel: 01453 837500 OP D PD LDA MH SI YA AD WOODMANCOTE MANOR SAINT JUDE’S RESIDENTIAL HOME 54 Woodmancote, Dursley GL11 4AQ FOR THE ELDERLY Tel: 07967 101560 LDA Front Street, Nympsfield, WORTLEY VILLA Stonehouse GL10 3TY Bath Road, Nailsworth GL6 0HH Tel: 01453 860682 OP Tel: 01453 835023 LDA

SOUTHFIELD (OSJCT) GCPA YERCOMBE (GLOUCESTERSHIRE) TRUST GCPA Park Road, Stroud GL5 2JQ Yercombe Lodge, Stinchcombe, Dursley GL11 6AS Tel: 0800 988 8133 Advert page 72 OP LDA Tel: 01453 542513 OP PD YA

Horsfall House • search care providers quickly and easily A Purpose-built Nursing Home, • search by postcode/town Day Resource Centre and Home Care Provider and care type Care Home providing General & Dementia Nursing Care • Information on standards of care • Registered Nurses on duty 24 hours a day • links to the latest inspection reports • Care Assistants trained to NVQ/CQF levels 2 & 3 in Care With so many providers • extra information, photos and direct website links • Respite Support – General & Dementia Nursing to choose from, where do for hundreds of providers you start? • Home Care Services • Day Centre Including Optional Transport • request a brochure Informal Visits Welcome. If you require further help, please telephone www.carechoices.co.uk • checklists to take with can help you out. you when you visit us on: 01453 731227 or visit www.horsfallhouse.co.uk Patron: HRH The Princess Royal. Registered Charity No: 287479

Drake Lane, Dursley GL11 5HA The Hollies 01453 541400 at Littlecombe [email protected] www.littlecombepark.com Retirement living in the heart of the Cotswolds. The Hollies Nursing Home has been thoughtfully designed and built to offer the latest in 21st Century facilities and services in a comfortable, elegant setting. The Hollies is privately owned by Lorraine and Jonathan Hawkins who take an active interest in the day to day management, ensuring that their clients receive the highest levels of professional care and support within a friendly family atmosphere. A wide range of activities and social events are regularly organised by our dedicated Activities Coordinator, including cheese and wine parties, card and board games and outings to local places of interest. Additional services (charged to clients at cost) include: Physiotherapy, Chiropody, Visiting Optician and Dentist, Aromatherapy, Newspapers and periodicals, Hairdresser.

90 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stroud care homes with nursing

ALTHEA PARK HOUSE NEWCOMBE LODGE 51 Stratford Road, Stroud GL5 4AJ The Ridgeway, Bussage, Stroud GL6 8AZ Tel: 01453 767096 MH YA Tel: 01453 882020 YA

ASHLEIGH HOUSE PENNWOOD LODGE NURSING HOME 64 Cainscross Road, Stroud GL5 4HB Wotton Road, Kingswood, Tel: 01453 756090 OP MH YA Wotton-under-Edge GL12 8RA Tel: 01453 521522 OP D YA BISLEY LODGE The Old Bisley Road, Stancombe, Stroud, GL6 7NF RESTHAVEN NURSING HOME GCPA Tel: 01452 770950 MH YA Resthaven Home of Healing, Pitchcombe, Stroud GL6 6LS Tel: 01452 812682 OP BREADSTONE HOUSE CARE HOME WITH NURSING RICHMOND PAINSWICK CARE HOME GCPA Breadstone, Berkeley GL13 9HG Stroud Road, Painswick GL6 6UL Tel: 0845 345 5782 OP D PD SI Tel: 01452 810203 Advert page 88 OP

COTSWOLD HOUSE CARE HOME GCPA SCARLET HOUSE Church Road, Cainscross, Stroud GL5 4JE 123 Westward Road, Ebley, Stroud GL5 4SP Tel: 01453 752699 OP D Tel: 01453 769810 OP D PD MH YA

ELMS, THE (OSJCT) GCPA ST MARTIN’S CENTRE Elm Road, Stonehouse GL10 2NP Stratford Lawn, Stroud GL5 4AP Tel: 0800 988 8133 Advert page 72 OP Tel: 01453 763793 PD LDA SI YA

GRANGE CARE CENTRE, THE STINCHCOMBE MANOR Bristol Road, Stonehouse GL10 3RT Echo Lane, Stinchcombe, Dursley GL11 6BQ Tel: 01453 791513 OP D Tel: 01453 549162 OP D MH

HENLOW COURT (OSJCT) GCPA WYATT HOUSE (OSJCT) GCPA Henlow Drive, Dursley GL11 4BE Mathews Way, Paganhill, Stroud GL5 4EE Tel: 0800 988 8133 Advert page 72 OP Tel: 0800 988 8133 Advert page 72 OP D YA

HOLLIES NURSING HOME, THE GCPA Drake Lane, Dursley GL11 5HA Tel: 01453 541400 Advert page 90 OP

HORSFALL HOUSE GCPA Windmill Road, Minchinhampton, Stroud GL6 9EY Tel: 01453 731227 Advert page 90 OP D

KINGSWOOD CARE HOME Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA Tel: 01453 844647 OP

MORETON HILL GCPA Standish, Stonehouse GL10 3BZ Tel: 01453 557986 Advert page 92 OP D PD MH

Visit www.carechoices.co.uk for further assistance with your search for care 91 Feel right at home with Barchester care homes At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. Nursing care • Residential care • Dementia care Respite breaks and short stay care • Day care

Ashchurch View Hunters If you would like a tour of Te wkesbury, GL20 8US Cirencester, GL7 5DT one of our homes or just 01684 882 646 01285 601 334 need some friendly advice, your local Barchester care Badgeworth Court Moreton Hill Cheltenham, GL51 4UL Stonehouse, GL10 3BZ home will be happy to help. 01452 401 055 01453 557 986 www.barchester.com

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

92 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Tewkesbury

Tewkesbury care homes

APPERLEY HOUSE GCPA ORCHARD END 97 Gloucester Road, Tewkesbury GL20 5SU Church Lanes, Minsterworth, Tel: 01684 292658 PD LDA YA Gloucester GL2 8JJ Tel: 01452 750587 LDA COACH HOUSE, THE (REGISTERED CARE HOME) Mythe Road, Tewkesbury GL20 6EB PARTON HOUSE CARE HOME GCPA Tel: 01684 299507 PD LDA MH SI Parton Road, Churchdown GL3 2JE Tel: 01452 856779 Advert page 4 OP CURLEW CLOSE, 1 Northway, Tewkesbury GL20 8TJ ROYAL MENCAP SOCIETY Tel: 01684 275991 LDA 25 The Sandfield, Northway, Tewkesbury GL20 8RU FERN COURT GCPA Tel: 01684 275894 LDA Down Hatherley Lane, Gloucester GL2 9QB Tel: 01452 730626 LDA YA THEOC HOUSE Margaret Road, Priors Park, HUNTERS GREEN CARE HOME Tewkesbury GL20 5HX 12 Criftycraft Lane, Churchdown GL3 2LH Tel: 01684 297358 PD LDA MH SI YA AD Tel: 01452 859096 LDA TYNINGS, THE MYTHE END HOUSE (REGISTERED CARE HOME) Main Road, Walmore Hill, Mythe Road, Tewkesbury GL20 6EB Minsterworth GL2 8LA Tel: 01684 299272 PD LDA MH SI Tel: 01452 751037 LDA

Tewkesbury care homes with nursing

ASHCHURCH VIEW GCPA MILLBROOK LODGE (OSJCT) GCPA Ashchurch Road, Ashchurch, Tewkesbury GL20 8US Moorfield Road, Brockworth GL3 4EX Tel: 01684 882646 Advert page 92 OP D PD YA Tel: 0800 988 8133 Advert page 72 OP

DEANWOOD LODGE GCPA Church Road, Maisemore GL2 8HB Tel: 01452 415057 Advert page 51 OP D

GRANGE NURSING AND CARE HOME, THE GCPA Grange Road, Northway, Tewkesbury GL20 8HZ Tel: 01684 850111 Advert page 4 OP

HYGROVE HOUSE NURSING HOME Hygrove Lane, Minsterworth GL2 8JG Tel: 01452 750716 OP D YA

Visit www.carechoices.co.uk for further assistance with your search for care 93 Index Advertisers are in bold

Bafford House 67 Care Connections Ltd 29

A Bathurst Lodge Residential Care 83 Care in the Home 29 Aaron House Care Ltd 89 Bay Tree Court In Prestbury 73 Careful Care Ltd 29 Abbeymead Lodge 83 Beech View Care Home 76 CareTech Community Services Adamson House Business Centre 29 Beechcroft 67 Ltd - 15 Brooklyn Road 67 Agincare 29 Beeches Homecare - CareTech Community Services Ltd - 87 Bouncer’s Lane 67 Alexander House Care Home - Cirencester 29 Cheltenham 67 Birches Grove 79 Carmel Domiciliary Care Ltd 29 Alexandra House - Gloucester 83 Bisley Lodge 91 Castleford House Nursing Home 81 Alfred Street Residential Care, 12 83 Bluebird Care 29 Cathedral View 83 Alstone House (Registered Bohanam House (OSJCT) 87 Cavendish Care Home 83 Care Home) 67 Bramble Home Care 29 Cedars, The 83 Althea Park House 91 Bramble Home Care Chapel House Care Centre 87 Ambleside 67 - Tewkesbury 29 Chapel View 79 Angel Homecare Services Ltd 29 Bramble House Care Home 83 Chargrove Lawn Care Home 67 Apperley House 93 Brandon Supported Living 29 Charlton Kings Care Home 67 Apple Orchard 79 Branksome Care 29, 83 Charnwood House 87 Ashchurch View 93 Breadstone House Care Home with Nursing 91 Chaxhill Hall 79 Ashleigh 89 Bredon View Care Home 67 Cherry Tree Close 89 Ashleigh House 91 Broadleas Residential Chestnut Court (OSJCT) 87 Ashley House Nursing Home 77 Care Home 67 Chestnut Residential Care Home 83 Aspirations Residential Southwest 83 Brockworth House Care Centre 87 Chosen Court 29, 83 Aspirations Southwest Adults 29 Brook Lodge 29, 79 Church Court Care Home 89 Associated Care Solutions 29 Brookthorpe Hall Care Centre 89 Churchill Road 89 Astell Residential Home 67 Broomfield Care 29 Cleeve Hill Nursing Home 73 Astley House Care Home Brunswick House Nursing Home 87 Cleeve Link Homecare 31 with Nursing 73 Coach House, The (Registered Avalon Residential Home 83 C Care Home) 93 aVida Care 29 Caldicott House 67 Community Outreach Avondale Nursing Home Consultancy Ltd 31 in Cheltenham 73 Candid Care Services 29 Coombs, The (OSJCT) 81 Canonbury Residential Home 89 Coppice House 83 Care - Nursing B Alliance Recruitment 29 Corinium Care Ltd 31 Badgers Croft Care Home 76 Care at Home 29 Cotswold Court 89 Badgeworth Court 73 Care Community Ltd 29 Cotswold House Care Home 91

94 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Cotswolds Link Homecare 31 Gloucestershire Old Peoples Housing Society 76 Cottage Care Home, The 79 F Face 2 Face 31 Grange, The 83 County Home Care Services Ltd 31 Faithfull House 67 Grange Care Centre Crossroads Care Central & East (Cheltenham), The 73 Gloucestershire 31 Farecare 31 Grange Care Centre, The 91 Crossroads Care Feather Bed Care 31 Forest of Dean & Herefordshire 31 Grange Nursing and Fern Court 93 Care Home, The 93 Curlew Close, 1 93 Fern Croft 83 Granleys, The 73 Fieldview 31, 89 Grapevine Care Domiciliary Care 33 D First City Nursing Great Western Court 85 Services Ltd 31 Dalkeith Residential Care Home 67 Grevill House (OSJCT) 73 Flexicare Home Darley Dale Care Home 67 Services UK Ltd 31 Guild House Residential Home 85 Dean Grange 81 Footsteps Medical Care Ltd 79 Gypsy Corner (Registered Care Home) 67 Dean Neurological Centre, The 87 Forest Court Nursing Home 81 Deanwood Lodge 93 Foundation House 31, 87 Denmark House 83 Four Seasons 76 H Denmark Lodge 83 Fox Elms Care Ltd 31 Hampton House 67 DoCare Ltd 31 Hannacott 85 Dowty House 67 G Harrington House 67 Dynavour Care Services Ltd 31 Hatherley Grange Nursing Home 73 Gables, The 89 Hatherley Road Residential Gannicox CIC Domiciliary Care Home, 59 85 Agency 31 E Hawthorns Residential Easy Living Solutions 31 Gatwick House 79 Care Home, The 69

Edward House 83 GL1 Support Services 31 Henlow Court (OSJCT) 91 Elite Home Care Solutions (UK) 31 Glebe Road 89 HF Trust - 330 Westward Road 89 Elizabeth House - Gloucester 87 Gloscare 83 HF Trust - Frocester Manor 89 Elm Grove Nursing Home 77 Gloscare 2 31 HF Trust - Gloucestershire DCA 33

Elmbridge Residential Home Ltd 83 Gloucester Homecare HF Trust - Newcroft 76 Services Ltd 31 Elmlea 83 HF Trust - Old Quarries 76 Gloucestershire Autism Services 33 HF Trust - Stroud DCA 33 Elms, The (OSJCT) 91 Gloucestershire Domiciliary Highborder Lodge 89 Elms Care Home with Care Branch 33 Nursing, The 81 Highfield House 85, 89 Gloucestershire House - Euroclydon Nursing Home 31, 81 Care Home with Nursing 73 Highfields Residential Home 79 Expeditions Living 31 Gloucestershire Link Homecare 33 Hill Ash House 79

Visit www.carechoices.co.uk for further assistance with your search for care 95 Index continued Advertisers are in bold

Hilltop 79 Kingswood Care Home 91 More Hall Convent 89 Hobbits Holt 79 Kites Corner 33 Moreton Hill 91 Hollies Nursing Home, The 91 Knightsbridge Lodge 69 Mount, The 89 Holly House 69 Knole, The 69 Mythe End House (Registered Care Home) 93 Home Instead Senior Care 33 Knoll, The 85 Horsfall House 91 Horsfall House Homecare 33 L N Horton House Residential National Star College - Ullenwood 77 Laurels Residential Home, The 79 Care Home 85 Nazareth House 69 La Vie en Rose 33 Housing & Care 21 - Chipping Network Healthcare and Campden 33 Lawns Ltd, The 87 Social Care 33 Housing & Care 21 - Learning Together Ltd 33 New Horizon Gloucester Ltd 33 Mulberry Court 33 Leighton House 33 New Road, 1 69 Hunters 77 Linden House 85 Newcombe Lodge 91 Hunters Green Care Home 93 Livability Lifestyle Choices West 33 Newlands Nursing Care Centre 77 Hygrove House Nursing Home 93 Live Well At Home 33 Newton House 33 Hyperion House 77 Longcroft Cottage 79 Nightingale’s Home Care 33 Longhope Manor 81 Northfield House 89 I Longhouse 89 Northleach Court Care Home Ilsom House Residential Longridge Court 89 with Nursing 77 and Nursing Home 77 Inclusion Care 33 O Independent Home Life Services 33 M MacArthur Road Care Home 76 Oak House Trust Ltd 79 Machlo 33, 85 Oak Tree Mews 76 J Magdalen House Nursing Home 87 Oakhaven Residential Jasper Lodge 85 Care Home 69 Manchester Court 69 Jendot 85 Old Dairy, The 89 Mantley Chase Residential Care 79 Joyleen 85 Old Rectory, The 79 Market Place 79 Jubilee Lodge (OSJCT) 73 Old Vicarage (Blakeney), The 79 Matson House 85 Old Vicarage Residential Mayfield Care Home 85 Home, The 89 K Milestones 81 Orchard End 93 Keychange Charity Sceats Mill House 77 Orchard House (OSJCT) 75 Care Home 85 Millbrook Lodge (OSJCT) 93 Orchard Leigh 33, 69 King Edwards House 85 Monkscroft Care Orchard Trust Domiciliary Care Kingsley House 77 Centre (OSJCT) 75 Agency, The 33

96 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Orchard Trust - Sevenoaks, The 79 Redlands Acre Care Home & Shurdington Road Care Home 73 Redlands Court Luxury Orchards, The 79 Somerset Care (Gloucester) 35 Care Suites 85 Overton House - Cheltenham 75 Southfield (OSJCT) 90 Reevey Gate Cottage 35 Southfields Residential Care 85 Regency Retirement Home 90 Springfield House 87 P Resthaven Nursing Home 91 Step-A-Side Care Ltd P3 Navigator 33 Retreat, The 85 (Domiciliary Care) 35 Padova, The 85 Ribston House 85 Steppes Residential Care Paradise House 90 Richmond Painswick Home, The 90 Care Home 91 Parton House Care Home 93 Stepping Stones 81 Richmond Village Paternoster House (OSJCT) 77 Stepping Stones Red Marley 81 Painswick DCA 35 PDS Social Care 35 St Faith’s Nursing Home 75 Rise Care Home, The 76 Pembury, The 85 St George’s Well Close House 73 Riverside House 81 Pennwood Lodge St Martin’s Centre 91 Nursing Home 91 Rodley House (OSJCT) 81 St Paul’s Residential Home 87 Person Centred Care 35 Rojene Live-in Care Ltd 35 Stinchcombe Manor 91 Phoenix 35 Roselea 90 Stroud Court Community Trust 90 Pine Tree Court Care Home 87 Royal Court 73 Stroud Lodge 87 Pinehurst Residential Royal Mencap Society 35, 93 Care Home 69 Summerfield Nursing Ruskin Mill College 90 Unit, The 75 Podsmead Road, 14 85 Prestige Nursing Gloucester 35 Sunnyside House 81 Priory, The 76, 77 S Sydenham House Residential Home 81 Prospect House 35, 81 Saint Jude’s Residential Home for the Elderly 90 Saintbridge House Nursing T Q & Residential Home 87 Tendercare 35 Queens Retreat 69 Salter’s Hill Home Care and Support 35 Tewkesbury View Care Home 73 Queensbridge House 73 Sanctuary Home Care Ltd Theoc House 35, 93 (Gloucestershire) 35 Thirlestaine Park Care Home 75 Sandfields 75 R Three Ashes Residential Ravenswood House 73 Saracen Care Services 35 Care Home 81 Raynsford Domiciliary Care 35 Scarlet House 91 TLC Support Services Ltd 35 Rebe 85 Sedbury Park 81 Tomlen 87 Red House 81 Severnleigh 35 Townsend House (OSJCT) 81 Red House, The 85 Shaftesbury Place 35, 73 Trevone House (OSJCT) 87

Visit www.carechoices.co.uk for further assistance with your search for care 97 Index continued Advertisers are in bold

Tynings, The 93 Woodstock Nursing Home 87 W Wortley Villa 90 Wentworth Court Care Home 75 Wotton Rise Nursing Home Ltd 87 U Westbourne Nursing Home 87 Wyatt House (OSJCT) 91

United Response DCA - Central 35 Westbury Court (OSJCT) 81 Wheatridge Court 35, 87 Y V Windermere Road Nursing Home 75 Yercombe (Gloucestershire) Trust 90 Windsor Street Care Yew Tree House 81 Vanguard Care Ltd 35 Centre (OSJCT) 75 Your Life (Cheltenham) 35 Vicarage, The 73 Winslow House 90 Your Lifestyle LLP Dom Care 35

Victoria Street, 119 81 Winstonian House 73 Voyage Care 35 Wisma Mulia 90 Z Voyage Care - London Road 87 Woodmancote Manor 90 Zapuzino 76

Other advertisers

Aspire Affiliates Ltd Cedar Trust Care Homes 4 Live In 24 Care at Home 39 Care Services 39 Cheltenham Care Ltd 66 Lodders Solicitors LLP 63 Barchester 92 Distinctive Care Inside front cover Neil Gayler & Co 54 Bupa 77 Dora Matthews House 41 Orders of St John Care Trust, The 72 Care Choices Website Helping Hands Home Care 26 Porthaven Care Homes 75 10, 41, 56, 65, 80, 90, 92 Heritage Care 41 Queen’s Nursing Institute, The Care Select 37, 44, 62, 84, 92 Honeybourne Gate 40 Inside front cover Celtic Care Services 12 Key Staff 32 Quinton House 76 Cleeve Care Group 20, 39, 78 Lilian Faithfull Village Club at Longhope Coate Water Care 82 Homes Inside back cover Manor, The Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Guide is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Guide. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-60-0 Ref. No: 4001/Gloucestershire5/0915. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Gloucestershire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry Some of the information in this Guide has been adapted by Gloucestershire County Council from the NHS Choices website. www.nhs.uk

98 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Astell Residential Home High Quality Care in Cheltenham for over 65 years

In a safe, friendly environment x Superb en-suite rooms x Dedicated, caring staff x Attractive private gardens Faithfull House Residential Home x Activities, events and outings x Permanent and respite care

Social Activity, Respect, privacy and the highest standard of service are paramount in all our Homes. Astell, Dowty House and Faithfull House offer residential Dowty House Residential Home FDUHDQG6W)DLWK¶V1XUVLQJ+RPH offer specialist nursing and dementia care.

For more details contact: [email protected] ZZZOLOLDQIDLWKIXOOFRXN 6W)DLWK¶V1XUVLQJ+RPH Highborder Lodge

PRIVATE RESIDENTIAL REST HOME

Ideally situated in the Cotswolds within easy reach of the M5, our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley, the Post Ofﬁce and shops are just a short walk away.

All rooms have en-suite facilities and are well decorated. The peaceful gardens are designed to be colourful throughout the year. Meals are prepared on the premises from fresh ingredients.

Short / long term stay and day residents welcome. Registered and approved by G.C.C. Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietors: Roger and Barbara Thorne

Tel: 01453 823203 Email: [email protected] Web: www.highborderlodge.co.uk Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ