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Retail and Distribution Global Outlook

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Retail and Distribution Global Outlook JANUARY 2015 £35.00 Retail and Distribution Global Outlook TECHNOLOGY ROADMAP REGIONAL PERSPECTIVES VIEWPOINTS, PROFILES, SOLUTIONS PARTNER DIRECTORY EDITOR: SEAN DUDLEY AD Microsoft4.pdf 04/12/2014 14:40:53 C M Y CM MY CY CMY K WELCOME Meeting the needs of modern consumers EDITOR: SEAN DUDLEY elcome to the Retail and Distribution Global Outlook. With its new CEO firmly in place and a ‘mobile-first, cloud-first’ philosophy underpinning its solution strategy, Wit is an exciting time for Microsoft, its partners and the customers they serve. Thanks to the rise of trends around mobile, cloud, social and big data technologies, customers today expect a shopping experience that is omni-channel, experience-centric, personalised, always-on, and offers a variety of ways to make and collect purchases, and consume services. They want flexibility, convenience and the opportunity to interact with a brand in the way that they want, when they want. As outlined by CEO Satya Nadella during 2014, Microsoft’s mobile-first, cloud-first approach is helping businesses to identify and meet the needs of the modern consumer. “In this cloud-first, mobile-first world, Microsoft is absolutely focused on empowering people to get more done wherever they need to and on any device,” Nadella said in a press briefing, and nowhere is this more relevant than the retail and distribution industries. In this definitive guide, we provide an insight into the latest Microsoft technologies that are making waves across the retail, consumer services, distribution and hospitality industries, helping businesses to improve the customer experience and enhance engagement and loyalty. Over the following pages, we take a look at how the innovations being made by Microsoft and its partner ecosystem are helping businesses to stay agile in this competitive industry and continue to exceed their customers’ expectations. In our viewpoint section, find out about the latest industry trends and the impact they’re having on businesses across the industry. You can also read some of the best examples of how retail and distribution companies are benefiting from cutting-edge technology implementations, and learn about the many enterprise technology offerings currently available on the market. Finally, our comprehensive partner directory provides detailed business information about some of the most innovative IT solutions and services providers in the industry across the globe, helping you to make positive and informed technology investment decisions for your own company. I hope you find this guide a valuable and informative resource. 1 Retail and Distribution Subscribe! Global Outlook Make sure you never miss a copy of Retail and Distribution Global Outlook is published by Tudor Rose. To enquire about participating in future editions, email OnWindows by subscribing to receive the [email protected] or call +44 116 222 9900. magazine every quarter. Head of Partner Management Sean Nicklin [email protected] OnWindows is entirely free of charge Partner Managers Stuart Bates, Vishal Gandhi, Jamie Smith, Thomas Wills in digital format or via the OnWindows Senior Account Manager Claire Brown apps for Windows and Windows Phone, Editor Sean Dudley [email protected] and the printed edition is available from Editorial team Rebecca Gibson, Lindsay James just £36 for a one year subscription. Head of Editorial Rebecca Lambert Design Libby Sidebotham, Bruce Graham Visit www.onwindows.com/subscribe Website development Chris Jackson Subscriptions Mike Geraghty to sign up today! [email protected] Circulation Ritwik Bhattacharjee Reprints Stuart Fairbrother [email protected] Publisher Toby Ingleton Marketing Leigh Trowbridge Business management Rachael Heggs, Lesley Krotochwil, Richard Pepperman Published by Tudor Rose Tudor House, 6 Friar Lane, Leicester LE1 5RA Tel: +44 116 222 9900 www.tudor-rose.co.uk OnWindows.com is the online home of OnWindows magazine and our series of industry-focused Global Outlook guides. Visit www.onwindows.com for up-to-date news and articles about Windows-based technology for enterprise businesses, a comprehensive directory of Microsoft partners that provide solutions for enterprise businesses, and to find out more about our printed publications. © 2015 Tudor Rose Holdings Ltd. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any Published by Tudor Rose form or by any means, including whether by Tudor House photocopying, scanning, downloading onto 6 Friar Lane, Leicester computer or otherwise without the prior written LE1 5RA, England permission from Tudor Rose Holdings Ltd. Tel: +44 116 222 9900 Fax: +44 116 222 9901 Active Directory, BizTalk, Microsoft, Outlook, [email protected] SharePoint, Visual Studio and Windows are either www.tudor-rose.co.uk registered trademarks or trademarks of Microsoft in Managing Director: Jon Ingleton the US and/or other countries. The names of actual companies and products mentioned herein may be Follow us: twitter.com/onwindows the trademarks of their respective owners. Become a fan on Facebook Connect on LinkedIn Views expressed in this magazine are not necessarily those of Microsoft or the publishers. Acceptance of advertisements does not imply official endorsement of the products or services concerned. While every care has been taken to To purchase additional copies of the Retail and ensure accuracy of content, no responsibility can Distribution Global Outlook, please contact Tudor be taken for any errors and/or omissions. Readers Rose on +44 (0)116 2229900 or Michael Geraghty by should take appropriate professional advice before e-mail [email protected]. acting on any issue raised herein. Printed in Great Britain by Zenith Media The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. PARTNERS Customers worldwide search Pinpoint and Microsoft product-specific marketplaces for Microsoft partners and their applications and professional services. At the same time, Pinpoint works with business and product groups across Microsoft to effectively integrate Pinpoint throughout their marketing campaigns and websites, driving customer traffic to partners like you. PUBLISHING PARTNERS SPONSORS Bleu C 100 / M 56 / J 0 / N 38 Dégradé 3 CONTENTS TECHNOLOGY ROADMAP 08 CLOUD FIRST, MOBILE FIRST We take a look at how Microsoft’s cloud first, mobile first strategy is driving change in the retail and distribution industry 10 OPERATING SYSTEMS With the upcoming release of Windows 10, Microsoft is furthering its efforts to help improve productivity and mobility 08 for workers 12 DEVICES AND STUDIOS Microsoft’s range of dedicated workstations, tablets, smartphones and convertible laptops are helping 10 to empower employees 14 APPLICATIONS AND SERVICES Business-focused social tools are helping unlock knowledge and unite workforces 16 CLOUD AND ENTERPRISE Microsoft is using Azure, Office 365 and Dynamics to provide a complete cloud environment for customers 17 MICROSOFT DYNAMICS CRM Companies are realising significant business benefits thanks to the rich industry capabilities and deployment options of the Microsoft Dynamics platform 12 REGIONAL PERSPECTIVES 18 NON-STOP RETAILING Retailers across the planet are striving to deliver rich customer experiences across all platforms 20 NORTH AMERICA The demand for a seamless online and in- store experience is driving innovation among retailers in North America 22 EUROPE, MIDDLE EAST AND AFRICA With mobile use driving the European market, increasingly modern retail infrastructures are also enabling growth in the Middle East and Africa 24 ASIA-PACIFIC Growing mobile ecosystems and smartphone adoption is set to boost online sales and e-commerce in Asia-Pacific 25 LATIN AMERICA Several retailers are expanding their presence and establishing a dynamic network across the Latin America region 5 CONTENTS VIEWPOINTS 53 EFFECTIVE ASSET MANAGEMENT: Business Connexion helps company centralise hardware and software asset visibility 55 CLARION INTERPRETING: Cambridge Online Systems helps company reduce booking times for interpreting services providers 57 ALCAR GROUP: Entelion’s Teamshare e-commerce platform powers company’s online shops 27 HENRIK FUCHS: Concare IT’s CEO on 59 LULU GUINNESS: Futura helps British collaboration in the digital era designer label drive international growth 31 GORDON GRANT: How retailers can match 61 PVH: Infodepth enables fashion company to the in-store and online experience gain better insights across its brands 35 VRAJASHREE R: How to harness the five 63 GRAHAM & BROWN: Blueleaf uses Kentico’s digital forces to transform the customer experience platform to build home decoration brand’s website 39 JULIO MORENO: Prodware’s director on 65 BUSTER BOATS: Kompozure helps catering to the hyper-connected customer boating brand optimise its dealer network with Microsoft Azure 43 WAYNE TOMS: How retailers in South Africa can adapt to market changes 67 THE MASTERS GOLF COMPANY: M-hance helps golf accessories supplier provide 47 ROBERT HAWLEY: How resistance to pricing and promotional flexibility change is preventing retailers from gaining the most from investments 69 NECO TOYS: Netas implements a customised enterprise resource planning system for Turkish toy and costume retailer PROFILED 70 COVIRAN: Prodware helps food retailer cooperative
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