September, 2009 MMHLAMMHLA

Metropolitan Memphis & Lodging Association World Series of HousekeepingMMH&LA - the source for information and education, and the advocacy voice for Registration form inside! the hotel and lodging industry in the metropolitan Memphis area.

For September Lunch: A Recipe For Effective Leadership Next Board Meeting Tues., October 6, 8:30 a.m. If good leadership is always important, then how much more important is it when things go bad? Nancy Coffee, President of The Leadership Academy talks about the importance Rx for Leadership: of leadership in a down economy at September 16’s MMHLA luncheon. Nancy will New Frames, address leadership challenges & strategies in terms of a 4 reference frames: structural, human resource, political & symbolic. Determine your “default frame” & increase your own New Lenses effectiveness as a leader. Don’t miss it. The reservation numbers are to the right. September 16 A Message From Walt Baker About The THA As many of you may be aware, on December Association are now under the same “parent” 26, 2008, the board of directors of the organization. Registration, 11:30 a.m. Hotel & Lodging Association approved the A transition board of directors was established Luncheon, 12:00 noon purchase of the assets of the Tennessee to begin the process of working together To Make Reservations: Restaurant Association. On January 21, 2009, throughout 2009 to provide representation to all the Tennessee Hotel & Lodging Association members under the Tennessee Hospitality Phone: 901-752-9902 changed its Charter and officially changed its Association. Then, on August 14, the Board Fax: 901-752-0743 name to the Tennessee Hospitality Association voted on a new organizational structure that E-mail: [email protected] (www.tnhospitality.net). By taking this action, provides balance and guarantees representation Guests - $25 the Tennessee Hospitality Association re- for each of the seven regions of the state (Upper structured itself to represent Tennessee’s lodging East, Sevier County, Knoxville Region, October 21 - Jeff Eastman: TAP Report, and restaurant industries through a single Chattanooga Region, Middle Tennessee, Jackson Select Downtown organization dedicated to providing services, and Memphis). In addition, a Caucus structure benefits and governmental. has been established that will allow the Lodging MMHLA Offices: This organization, sanctioned by, both the and Restaurant groups to address issues of 7730 Goshawk Cove American Hotel & Lodging Association and the specific and unique concern. This new structure Cordova, TN 38016 National Restaurant Association became the will go into effect on January 1, 2010. 901-752-9902 901-752-0743 (fax) official Tennessee voice for these two This new direction will also have the benefit [email protected] organizations. of increasing our lobbying power on Capitol Hill www.mmhla.com This move has made the hospitality industry’s in Nashville. We will have three full-time lobbyists Peggy Callahan, voice stronger and more united in state representing our industry, along with the lobbyist Executive Director MMHLA Officers: government. This move also means that, while of one of the member restaurant chains. Wayne Tabor...... Chairman the two organizations are still separate and unique, There are so many common issues we face Mary Calorio...... President the Metropolitan Memphis Hotel & Lodging with our friends in the restaurant side of the Doug Owings...... Treasurer Association and the Memphis Restaurant hospitality industry. A stronger and louder voice Tony Goebel...... Secretary will certainly be heard in the halls and chambers John Rucker...... Sergeant-at-arms OUTSTANDING!! of the Legislature for years to come. MMHLA Board of Directors: Tricia Weatherford, Doug Browne GM of Residence Inn NEW MEMBER! Anne-Marie Famalette Yogesh Purohit Downtown,was Blues City Tours Mohamad Hakimian Steve Smyka Kevin Kane Terry Umbreit named Outstanding Melvin Bledsoe General Manager for Pierre Landaiche Rick Zurburg 2009 at last month’s Craig Marshall Tennessee Hotel & Memphis, TN 38122 Chuck Pinkowski Lodging Association Phone 901-522-9229 Stars of the Industry. FAX 901-522-8492 [email protected] Time immemorial requires a feast before any great event. And the MMHLA knows how and where to feast! First . . . A Rendezvous at the Rendezvous! = Lunch with the Speakers! August 18, 2009

Put’er there, pal! Mark Ricketts & Wayne Tabor strike a cool pose. MMHLA President, Mary Calorio & Phineas Bresee, Kemmons Wilson Insurance. From the left: Larry Wright Sr., Bob Hunter, Barry Gambold, Wayne Tabor, Joe & Pam Martin, Rick Zurburg, Mark Ricketts.

Summit ‘09 speaker, Chuck Pinkowski enjoys an ani- A more leisurely conversation: Gloria McCollum, Anne- Phineas Bresee & Mark Ricketts with Roger Dow. mated conversation with Doug Marie Famalette, Tony Goebel & Clint Rankhorn. Bob Hunter. Owings as Barry Gambold looks on. And then . . . The MMHLA/PAC Cocktail Reception & Dinner Tuesday, August 18, 2009, The Memphis Cook Convention Center Ice is nice.

Michael Calhoun with Jim & Agnes Roger Dow, U.S. Travel Presidents Panelist, Jim Gordon. Association with Finance Abrahamson withHoward Silver panelist, Kay Anderson. & Chuck Pinkowski.

Mohamad & Lynn Hakimian enjoy And more talk: Marty Boscaccy, David It’s the U.S. Foods group: Rick Apple, Joe Pierre & Gay a moment with Sylvia Cerrato. Pear & Randy Churchey. Campbell, Jim Cull & . . . I don’t know her name Landaiche. They smile but, nice smile. nice too. Tuesday & Wednesday, August 18 & 19, 2009

Sponsored by the Metropolitan Memphis Hotel & Lodging Association and Pinkowski & Company GETTING THINGS STARTED: 8 A.M.-9:20 A.M. MMHLA more than 10 million President, “There are Mary Calorio Roger Dow: offers a warm hospitality workers in this country. That’s more than all the car companies together!” welcome to all attendees, guests & speakers. “The hospitality industry has suffered the perfect storm. The good news is: no card check.” AHLA Chairman, Joe Martin. “Travel is the Rodney Dangerfield of industry: it’s gotta change.” US Travel Association’s Roger Dow. “The economic downturn is a global phenomenon.” STR Presentation of Industry Trends, Bobby Bowers. PRESIDENTS PANEL: 9:10 A.M.-10:20 A.M. Paul Whetsell, Capstar Hotel Company: Jim Abrahamson, “The customer is renegotiating rates of The Americas, IHG: “The busiest year-round.” recession we’ve ever had, and followed by rate challenges.” Isaac Collazo, Steve Joyce, Choice Interna- “This is not the bottom, InterContinental tional: “A shift by Fortune 500 compa- but we should see it soon.” Hersha Hotels Group. nies, & they’ll see themselves looking at Hospitality Trust’s, Jay Shah. Moderator. Comfort Inns as a place to stay.” FINANCE, HOW THE WORLD HAS CHANGED, 10:45 A.M.-11:45 A.M. Cooper: “Back to smaller banks, smaller loans. It’s good to know the local bank.” Suchomel: “Good borrowers ask a lot of questions.” Patel: “Sit tight, look for distressed properties, and convert to brands.”

From left to right: Al Patel, Baywood Hotels, Greenwood, MD; Pace Cooper, Cooper Hotels, Memphis, TN; Dale Suchomel, SunTrust Bank, Memphis, TN; Kay Anderson, Mountain First Bank & Trust, St. Petersburg, FL; Liam Brown, moderator, Marriott International, Inc. OPERATIONS, HOW THE WORLD HAS CHANGED, 11:35 A.M. Lambert: “Plan for the worst; hope for the best.” Ricketts: “The customer is much more travel savvy.” Duncan: “Carpe diem. Certain businesses are back on the road.” Craig Lambert, Inland American Lodging Advisors, Inc.; Mark Ricketts, Archon Hospitality; Shannon Bowles, Nashville Airport Marriott; Bill Duncan, Homewood Suites & Home2 Suites by Hilton; Joel Hiser, moderator, Horwath Hospitality & Leisure LLC. THE KEYNOTE SPEAKERS and at the sound-board . . . Keynote Introduction: Denise A terrific job as always by the Carpenter, Hilton Hotels Corp. Vice technicians at Nolan’s AV - President of Franchise Development. there’s no show without them! Keynote Speaker: Laurence Let’s have a round of Geller, Strategic Hotels & Resorts. applause, a pat on the back & Founded 2 businesses & working a chorus of “Attaboys” for on the 2016 Olympics. Wow! Nolans AV! MMHLAMMHLA

Metropolitan Memphis Hotel & Lodging Association 2009 World Series of Housekeeping Monday, October 26 • Memphis Cook Convention Center • 1:00 pm. A team consists of four members. Designate one team member as the Leader.

EVENTS (We’ve ADDED a few!) • Red Hot Dummy • Buffer Pad Toss • Commode Snatchers (basketball) • Server Slolom (NEW) – carry a tray of amenities through an obstacle course and which will include changing a shower curtain. Two people will be involved from each team. • Art in Towel (NEW) – one person from each team will use their creative talent to fold a towel (each will be given a bath towel, hand towel and wash cloth – use one or all three). • Bed Making Championship – no changes – one person from each team will make a bed – which will be judged and timed.

Encourage other employees from your organization to come and cheer for your team. Your team may wear team t-shirts, in fact, that usually makes it more fun. The competition is fun so there’s really no need for training. If you have any further questions call Peggy Callahan at the number below. Otherwise, just complete the registration form and fax it to 752-0743.

INVOICE/Registration Form

EVENT COST TOTAL Entry Fee $100 per team $100

TOTAL DUE $100

Please Remit To: MMHLA c/o Peggy Callahan 7730 Goshawk Cove Cordova, TN 38016

FAX a copy to: 752-0743

Participating Hotel: ______

Hotel Contact: ______

Contact Phone/Cell Phone: Peggy Callahan • Voice Mail: 752-9902 • FAX: 752-0743 • Email: [email protected] From the President: Tennessee

Mary Calorio Hospitality Association

President, MMHLA Good Name!

MMHLA 7730 Goshawk Cove Cordova, TN 38016