ALTUR A RETAILER GUIDE

IGT HOTLINE 1-800-592-4040, OPTION 1 Hotline Operators are available: Seven Days A Week 5:00 AM to 3:00 AM Equipment Issues, Misprinted Tickets, Help with an Adjustment Form or to Order Supplies

Retailer Services 1-800-592-4040, Option 0 Monday - Friday 7:45 AM to 4:45 PM Invoice, Security Codes, Licensing Questions or Retailer Adjustment Request

Instant Ticket Department 1-800-592-4040, Option 2 Monday - Friday 7:45 AM to 4:45 PM Order Instant Tickets, Inquire on a Delivery, or Speak to an Instant Ticket Specialist

Lottery Security 1-800-592-4040, Option 1 Seven days a week 6:00 AM to 2:00 AM To Report Ticket Theft

Lottery Accounting 1-800-592-4040, Option 5 Monday - Friday 7:45 AM to 4:45 PM EFT Assistance, Final Settlements, or Retailer Account Information For Duplicate Tax Information, please call 517-373-6001.

Michigan Problem Gambling Helpline 1-800-270-7117 Crisis hotline counselors are available 24/7 for all Michigan Lottery players. See page 90 for additional information.

REV 8-2019

TABLE OF CONTENTS

MARKETING TIPS...... 4 TERMINAL & PERIPHERALS...... 5 ALTURA SCREENS...... 6 ALTURA BUTTONS...... 7 CHANGING PRINTER PAPER...... 8 CLEARING PAPER JAMS...... 9 TICKET STOCK & SUPPLIES...... 10 SIGNING ON & OFF...... 11 GETTING HELP...... 13 PAUSING/STOPPING THE TERMINAL...... 16 SPECIAL FUNCTIONS...... 17 DSR FUNCTIONS...... 18 MAIL & NEWS MESSAGES...... 19 COUPONS...... 21 REPLAY FEATURE...... 22 VALIDATIONS...... 23 WITHDRAW AT RETAIL VOUCHER...... 26 CANCELLATIONS...... 28 SALES DISPLAY...... 30 CREDIT REQUESTS/ADJUSTMENTS...... 31 ACCOUNTING...... 34 REPORTS...... 37 INSTANTS, INSTA-TABS & PULL TABS...... 41 RETURNS...... 49

ORDERS...... 52 SELLING DRAW GAMES...... 57 ONLINE GAME CARD...... 87 LOTTERY CONTACT INFORMATION...... 92 MARKETING TIPS

Nothing ventured is nothing gained! It’s surprising the number of customers who will become regular players simply because they were asked if they would like to play the Lottery today.

Have a positive attitude! Encourage employees to be service-minded and polite, even if players are lined up to buy tickets.

Use Playslips, Replay and the Altura’s Easy Pick buttons! Encourage players to fill out playslips and use the Easy Pick buttons on the terminal’s Home Screen. This will enable wagers to be processed faster.

Use Promotional Materials! Select an area to display Lottery promotional materials that is highly visible, which includes winning numbers, jackpot amounts, special drawings, etc. Always have this information updated and on display in this location and encourage players to look there for answers to questions about winning numbers. It will save time and create interest in playing the games.

Post Winner Information! Winner awareness is a key component of promotional marketing. Post names and/or photos of winners from your store. When customers know others are winning, they too will want to play. Don’t forget to use winning banners provided by the Michigan Lottery. Contact your Michigan Lottery District Sales Representative for additional promotional information and assistance. www.michiganlottery.com Promote the Michigan Lottery website, www.michiganlottery.com. Here, the player can look up: winning numbers, estimated jackpots, read information about games and offerings, and watch Club Keno drawings.

THE KEY TO SUCCESS AS A LOTTERY RETAILER IS A POSITIVE ATTITUDE. ANY TICKET YOU SELL MAY BE A WINNER!

4 TERMINAL & PERIPHERALS

CUSTOMER DISPLAY UNIT Only in traditional retailer locations Club Keno locations will receive a monitor to view drawings instead of the customer display unit.

PRINTER

INDOOR UNIT TICKET CHECKER ALTURA TERMINAL

Power to the Altura Terminal must remain on at all times! DO NOT UNPLUG! The central computer communicates with the terminal during “off” hours (1:59 AM to 5:59 AM). The terminal should only be unplugged when instructed to do so by a Hotline Associate!

Cleaning the Terminal Never spray cleaner directly onto the terminal or any peripherals. • Wipe the terminal touchscreen and Customer Display screen with a non-ammonia based cleaner, such as Glass Plus®, sprayed onto a soft lint-free cloth. DO NOT spray the cleaner directly onto the touchscreen. Do not use cleaner/bleach or ammonia products! • Dust the cases of the Printer, Ticket Checker, Customer Display Unit, Indoor Unit and Terminal with a clean, dry cloth.

5 ALTURA SCREENS

Welcome Screen

Do not post the terminal pass code on or near the terminal. Retailers are responsible for all wagers placed at their location.

Home Screen

6 ALTURA BUTTONS

Game Buttons

Function Buttons

7 CHANGING PRINTER PAPER

Changing the Paper in the Printer • Press in the green latch button and open the paper cover on the printer. • Remove the used paper roll from the printer. • Place the new roll of paper in the printer with the paper unwinding from the bottom. • Have approximately 2 inches of excess paper hanging out of the front of the printer. • Close the paper cover firmly over the excess paper so it latches securely. • The paper feeds automatically to align itself. • The printer automatically cuts the excess paper. • After changing the paper, run a Printer Test to ensure the paper was loaded properly. To run this test, from the Home Screen, touch Special Functions. Touch the Diagnostics menu and then touch Printer Test. A test ticket will print if the printer is loaded properly.

Need help loading the paper? Call IGT Hotline 1-800-592-4040, Option 1.

8 CLEARING PAPER JAMS

Clearing a Paper Jam in the Printer • Press in the green latch button and open the paper cover on the printer. • Remove the jammed paper from the printer. • Ensure the paper roll is unwinding from the bottom. • Have approximately 2 inches of excess paper hanging out of the front of the printer. • Close the paper cover firmly over the excess paper so it latches securely. • The paper feeds automatically to align itself. • The printer automatically cuts the excess paper. • After reloading paper into the printer, run a Printer Test to ensure the paper was loaded properly. To run this test, from the Home Screen, touch Special Functions. Touch the Diagnostics menu and then touch Printer Test. A test ticket will print if the printer is loaded properly.

Need help loading the paper? Call IGT Hotline 1-800-592-4040, Option 1.

9 TICKET STOCK & SUPPLIES

Ticket Stock Reminders

1. “First In - First Out” - Use old boxes of ticket stock FIRST. The ticket stock is sturdy but over time can break down. 2. Ticket Stock boxes should be stored in a cool, dry place. To avoid damage, do not place them next to or on top of a heat source. Each box will be labeled “MI Lottery Supplies **Has no cash value”. 3 . Keep Ticket Stock in the box it was delivered in and keep the box sealed until needed. 4. Keep rolls of ticket stock in their plastic bags until ready to load them into the printer. Ticket stock is light sensitive. 5. Retailers are required to properly secure terminal ticket stock , per Lottery Rule432.4(2)k. Always store your rolls in a secure area behind the counter - not accessible to players - and do not leave stock sitting out, unattended. 6. Ticket Stock cannot be shared with other retailers.

NOTE: Toward the end of each roll, there is a mark indicating the roll is almost finished.

Supplies

All supplies are automatically delivered to the Retailer location. If running low on supplies, call 1-800-592-4040, Option 1 to speak with a Hotline Associate to place an emergency order.

Frequently Asked Supply Questions

Q: Can paper be borrowed from another store? A: No, paper ticket stock cannot be borrowed from another location. The serial number on the paper is assigned to that specific Retailer location. Only the Retailer that the ticket stock is assigned to may sell tickets from that ticket stock.

Q: If running low on supplies, what should a Retailer do? A: Call the Hotline Department, 1-800-592-4040, option 1. Request a Hotline Associate to review the Retailer’s account for pending orders. If there are no orders pending, an emergency order will be placed and delivered to the Retailer location by the next business day.

10 SIGNING ON

1. Touch Sign On. 2. The Sign On screen will display.

3. Enter the 6-digit terminal pass code using the numeric keypad.

4. A Sign On Confirmation will display and a 5. Touch OK to display the Home Screen. Jackpot Report will print automatically.

6. If a Sign On Message is available, it displays before the Home Screen. Once the message has been read, touch Home to display the Home Screen. Do not post the terminal pass code on or near the terminal. Retailers are responsible for all wagers placed at their location.

11 SIGNING OFF

1. Touch Sign Off. 2. The Sign Off screen will display.

3. Touch YES to confirm Sign Off and the screen displays the “Please Sign On” message. OR

Touch NO to return to the Home Screen and continue using the terminal.

12 GETTING HELP

General Help

Displays a submenu of general Help topics.

1. From the Home Screen, touch Help. 2. Touch the button that corresponds to the desired help topic.

3. The terminal displays text help for that item. 4. Touch Print to print the topic.

5. Touch Back to return to the Home Screen.

13 GETTING HELP

Video Help

1. From the Home Screen, touch Help. 2. Touch Video Help.

3. Touch either the Printer or Reader button 4. Touch the function that corresponds to the one depending on which topic help is needed. for which help is needed. (i.e. Load Paper).

5. The screen displays a short video with 6. Touch Pause to pause the video as needed; instructions for the selected function. forward and reverse the video as needed by touching the Arrow Buttons.

7. Touch Home to return to the Home Screen.

14 GETTING HELP

Context-Sensitive Help Touch Context-Sensitive Help followed by the specific function for which help is needed.

1. From the Home Screen, touch Context- 2. Touch the function that corresponds to the Sensitive Help. topic for which help is needed (i.e. Special Functions).

3. The screen displays help text for that item. 4. Touch Print to print the topic.

5. Touch Back to return to the Home Screen.

15 PAUSING/STOPPING THE TERMINAL

Pause / Lock Pause / Lock mode allows the terminal to be locked without signing off.

1. From the Home Screen, touch Pause / Lock.** 2. The Paused screen will display.

3. Enter the pass code using the numeric NOTE: If the pass code is entered incorrectly three keypad to unlock the terminal and return to the (3) times, the terminal will sign off automatically. Home Screen.

** For the Retailer’s protection, it is highly recommended this key is used when the terminal is left unattended.**

Stop Stops any pending transactions that have not been sent to the Central system.

• From the Home Screen, touch Stop. EXAMPLE: If a Repeat of ten (10) tickets is generated in error, the transaction can be stopped before all tickets have been printed by touching Stop.

16 SPECIAL FUNCTIONS

Special Functions

1. From the Home Screen, touch Special 2. Touch the desired option. Functions. • Diagnostics • Volume Control • FST Sign On

3. Diagnostics - The Diagnostic options are used to test the peripherals attached to the terminal. • From the Special Functions Menu, touch Diagnostics. • Touch the desired option. - Terminal Reset will reset the terminal. This option should only be used when instructed to do so by a Hotline Associate. - Printer Test will perform a printer test and print a test ticket. - Version Information will display the current firmware and software versions loaded on the terminal.

4. Volume Control - Allows the volume level of the terminal to be modified.

5. FST Sign On, FST Sign Off, FST Functions - These options are used by IGT Field Service Technicians only.

17 DSR FUNCTIONS

DSR Sign On, DSR Sign Off, Full Pack Returns, Partial Pack Returns, Instant Ticket Order

These options are used by District Sales Representatives (DSR) only.

1. From the Home Screen, touch Instants.

2. From the Instants Menu, various DSR options are available.

18 MAIL MESSAGES

• From the Home Screen, touch Mail/News. • Touch the desired option: Mail or News.

Mail Use this option to receive Mail from the Lottery. Messages are listed on the screen and can be Read, Printed or Deleted using the buttons.

1. From the Mail/News menu, touch Mail. 2. The Mail screen will display.

3. Touch the Arrows to scroll through the list of 4. Touch Home to return to the Home Screen. messages on the screen as needed. • Touch a message in the list. • Touch Read to view the Mail Message • Touch Print to print the Mail Message. • Touch Delete to delete the Mail Message.

19 NEWS MESSAGES

News Use this option to receive News Messages from the Lottery. The News Message also appears automatically when the terminal is Signed On.

1. Touch News from the Mail/News menu. 2. The News screen will display.

3. Touch the Arrows to scroll through the 4. Touch Home to return to the Home Screen. message on the screen as needed. Touch Print to print the News Message.

20 COUPONS

1. From the Home Screen, touch Coupons. 2. Touch the button for the desired option: Instant/Pull Tab Coupon or Draw Game Coupon.

3. The Coupon Entry screen will display. 4. Scan the coupon barcode or enter the coupon serial number manually using the numeric keypad.

5 Coupons should be kept to balance the drawer at the end of the business day. The number of coupons in the cash drawer should match the number of coupons listed on the sales report at the end of the day.

Instant Coupons will be included with Instant Validations.

21 COUPONS REPLAY FEATURE

Replay Replay is the fast and easy way to place your draw game wager. Replay reprints all the selections for existing Daily 3 & Daily 4, Mega Millions, Powerball, Lotto 47, Fantasy 5, Club Keno, Lucky for Life and Keno tickets including: numbers wagered, the number of draws, bet type, panels, wager amount and add-on game options.

Easy Pick tickets will provide the same numbers as original ticket, but will not be marked as Easy Pick (EP).

EZmatch numbers on Lotto47 and Fantasy 5 will be randomly generated.

Tickets must be replayed within 31 days of original ticket creation. Replay tickets with multiple draws start with the next available drawing and continue for as many draws as the original ticket.

1. Touch the Replay button. 2. The replay screen will appear.

3. Scan the ticket barcode on the original ticket 4. The new wager will print and the Home using the CCD Reader. screen will display.

22 VALIDATIONS

Validate The Validate option opens the Validate menu. This menu has functions to validate Draw & Game Instant tickets and Pull-Tabs.

1. From the Home Screen, touch Validate. 2. Touch the button for the desired option: Instant Ticket or Draw Game Ticket. Follow the instruction on the following page to perform validations for Instant/Pull Tab Tickets or Draw Game Tickets.

Cashing Winning Tickets • Cash ALL winning tickets with prizes of $600 and below. • Retailers should cash all winning draw game tickets regardless of where they were sold. Players typically spend their winnings at the location that cashed their ticket. • Prizes greater than $600 must be redeemed at a Michigan Lottery claim center or Michigan Lottery office. See page 86 for a list of Lottery Offices. • To ensure credit is given for all validations, the Retailer must touch the YES button to complete the validation before paying the prize amount. • DO NOT pay on any winning ticket until the ticket has been properly validated and the terminal has printed a “Pay Cash Receipt”. • Cashed tickets should never be returned to the player.

Reissue Tickets A player may cash a winning draw game ticket even if there are draws remaining on their wager. In this case, validate the ticket following the steps above. A “reissue” ticket will print immediately following the pay receipt. The reissue ticket must be given to the player so they may play their remaining draws.

Incomplete Draw Game Tickets Damaged draw game tickets that do not contain a complete, legible barcode and serial number are considered void. Prizes cannot be paid by the Lottery on these tickets. Players should never be sold one of these tickets and Retailers should never pay winnings on a Lottery ticket that will not validate at the terminal. Retailers must follow the adjustment request procedure on pages 29 - 31 if they have an incomplete or damaged draw game ticket.

Reimbursement for incomplete tickets can be given for face value only.

23 VALIDATIONS

Validate Instant Tickets & Pull Tabs Use this option to cash Instant tickets and Pull Tabs. Rules for cashing tickets on page 23 apply to Instant, Pull Tab and Draw Game tickets.

1. Touch Instant / Pull Tab Ticket from the 2. The Instant Validation screen will display. Validate Menu.

3. Scan the barcode, located in the play area 4. Touch SEND. section of the front of the ticket, under the CCD Reader.

OR Scan the barcode on the back of the instant ticket using the CCD Reader and enter the 5-digit VIRN number (under the latex) 5. If the prize is $25 or less a Cash using the numeric keypad. Authorization screen will display. Touch OK. A “Pay Receipt” will print. Pay the player the OR Manually enter the ticket control number prize won as indicated on the Pay Receipt. and the 5-digit VIRN using the numeric keypad. 6. If the prize is $25 and $600, a confirmation screen will appear. Touch YES if the full prize amount can be paid. Touch NO if the full prize amount cannot be paid. If the full prize amount cannot be paid, return the ticket to the player and instruct them to redeem at another Retailer location. 7. If the prize is greater than $600, return the ticket to the player and instruct them to claim at a Michigan Lottery Claim Center (see pages 90 & 91 for a list of locations).

24 VALIDATIONS

Draw Game Ticket Draw Game tickets can be validated by scanning the barcode using the CCD Reader. To manually validate, follow the steps below.

1. Touch Draw Game Ticket from the Validate 2. The Validation screen will display. Menu.

3. Scan the ticket barcode using the CCD Reader 4. Touch SEND. OR manually enter the ticket control number using the numeric keypad.

5. If the prize is $25 or less, a Cash Authorization 6. If the prize is between $25 and $600, screen will display. Touch OK. A “Pay Receipt” a confirmation screen will appear. will print. Pay the player the prize won as Touch YES if the full prize amount can be paid. indicated on the Pay Receipt. Touch NO if the full prize amount cannot be paid. If the full prize amount cannot be paid, return the ticket to the player and instruct them to redeem at another Retailer location.

7. If the prize is greater than $600, return the ticket to the player and instruct them to claim at a Michigan Lottery Claim Center (see page 90 & 91 for a list of locations).

25 WITHDRAW AT RETAIL VOUCHER

Redeening Withdraw at Retailer Vouchers for iLottery acocunts

Use this option when a player submits a voucher to request a withdrawal of winnings from their iLottery account for cash. Retailers earn a 2% cashing commission for the redemption of these vouchers.

1. From the Home Screen, touch Validate. 2. The Validation menu screen will display. Select Withdraw Voucher.

2. The Withdraw Voucher screen will display. 4. Scan the barcode, located to the left on the front of the voucher, under the CCD Reader.

26 WITHDRAW AT RETAIL VOUCHER

4. Upon scan, all vouchers, regardless of 5. Select Yes to redeem or No to cancel / Exit. value, will present a message providing the If Yes is selected, 2 copies of the Payment value of the voucher. Receipt will print - one for the player and one for the retailer.

6. If No is selected, a message will display stating: “Payment Result, Transaction Cancelled”.

27 CANCELLATIONS

Rules for Cancelling Tickets

Q: Can all draw games be cancelled? A: No, only Daily 3 & Daily 4 tickets can be cancelled, and those have a limit to the number of cancelled tickets allowed. All tickets must be cancelled the same day, on the same machine the tickets were produced from, and before the draw break takes place. Cancellations must be kept to a minimum or the ability to cancel will be lost.

EXCEEDING THE NUMBER OF CANCELLED TICKETS: The Lottery monitors the number of Daily 3 & 4 tickets that are cancelled on a weekly basis. If the cancellation threshold has been surpassed, the ability to cancel Daily 3 & 4 will be suspended for a period of four (4) weeks.

TIPS ON HOW TO STAY BELOW THE CANCELLATION THRESHOLD: • Only use the cancel key when a player refuses to accept a ticket issued in error. • Encourage the use of playslips or the Replay Feature to prevent errors. • Train all employees in operating the terminal to verify the player’s request is understood before printing the ticket. • Monitor employee activities to make sure cancelled tickets are properly accounted for. • Ensure cancelled tickets are not given to players. • Deface cancelled tickets by drawing a black line through the barcode. • Keep all defaced cancelled ticket(s) until the terminal daily and weekly sales reports have been balanced. • After balancing, dispose of the defaced ticket(s) properly.

CREDIT REQUESTS: Credit requests will not be granted unless the ticket is damaged or misprinted due to equipment problems. It is the Retailer’s responsibility to verify how much the customer wants to spend by using the confirmation screen before generating tickets. The Lottery will not reimburse for sellable tickets. If tickets are generated in error, the Lottery encourages the Retailer to sell them before the appropriate drawing.

28 CANCELLATIONS

Cancelling Tickets Use the Cancel function to cancel Daily 3 & 4 draw game tickets. Follow the Cancellation Rules on page 28.

1. Touch Cancel from the Home Screen. 2. The Cancellation screen will display.

3. Scan the ticket barcode on the CCD Reader. 4. A Cancel Confirmation screen will display and No manual entry of the ticket number is a cancellation receipt will print automatically. allowed.

5. Touch OK to return to the Home Screen.

29 SALES DISPLAY

The Sales Display function is located under the Reports Menu. The Sales Display provides information on the last twenty-five (25) completed transactions performed on the lottery terminal and can be printed. The transactions are listed with the most recent at the bottom of the list and includes Wagers, Validations and Cancellations. This function is useful in the case of a printer jam to verify that a wager was processed or not.

1. Touch Reports from the Main Menu. 2. Touch Sales Display from the Reports Menu.

3. Up to the last twenty-five (25) transactions are 4. Touch Home to return to the Home Screen. displayed on the screen. If desired, touch Print to print the screen contents. Only the most recent twenty five (25) transactions will print.

DISPLAY INFORMATION ON THE SALES DISPLAY SCREEN • Totaling out after a player will not clear the SALES DISPLAY screen. • Resetting the terminal clears the SALES DISPLAY screen. • Prints up to the last twenty-five (25) transactions. • Only displays financial transactions – WAGERS, CANCELLATIONS & VALIDATIONS. • To get a copy of what is displayed on the screen, press “PRINT”. • The last transaction is on the bottom of the screen – read from bottom to top. • Interrupted or bad transactions will show with an asterisk (*).

30 CREDIT REQUESTS/ADJUSTMENTS

The Credit or Adjustment Request function is used to request a credit or adjustment due to a damaged draw game ticket and is processed directly from the Lottery terminal.

Facts About Credit Requests • Credit requests will not be granted unless the draw game ticket is damaged or misprinted due to equipment problems.

• It is the Retailer’s responsibility to verify how much the Player wants to spend before generating tickets. Use the confirmation screen; it is there for the Retailer’s protection.

• If draw game tickets are generated in error, the Lottery encourages they be sold before the appropriate drawing. The Lottery will not reimburse for sellable tickets.

• All Adjustment Requests sent to the Lottery must contain: 1. Michigan Lottery Adjustment Request Form 2. Printed Sales Display screen 3. Confirmation Slip for the Adjustment Request 4. Damaged Ticket

Remember, all adjustment requests must be entered on and submitted by the terminal prior to the drawing!

CLUB KENO ONLY - Adjustment request must be completed within two (2) hours of the incident/paper jam.

1. Touch Reports from the Main Menu. 2. Touch Adjustment Request.

31 CREDIT REQUESTS/ADJUSTMENTS

3. The Adjustment Request screen will display. 4. Use the numeric keypad to enter the Adjustment Amount. 5. Touch the Enter Ticket Count box to enter the Number of Tickets credit is being requested for. 6. Touch the Problem selection box and touch the reason for the adjustment. (Paper Jam, Printer Problem, Instant Damaged, Terminal Down or Other) 7. Touch the Game Type selection box and touch the game for which the wager was printed. 8. Touch SEND to complete the Adjustment Request.

9. A confirmation of the Adjustment request is displayed on the screen and two copies of the confirmation receipt will print.

10. Save the Retailer Copy and submit the Lottery copy to Lottery Retailer Services with the other required documents.

Mail CREDIT / ADJUSTMENT REQUEST documents to: Michigan Lottery Retailer Services P.O. Box 30023 Lansing, MI 48909

Required documents include: 1. Michigan Lottery Adjustment Request Form 2. Printed Sales Display screen 3. Confirmation Slip for the Adjustment Request 4. Damaged Ticket

Remember, credit is not guaranteed.

32 CREDIT REQUESTS/ADJUSTMENTS

IF UNABLE TO PROCESS AN ADJUSTMENT REQUEST OVER THE TERMINAL

1. Call the Hotline (1-800-592-4040, option 1) for help with resolving the issue.

2. When calling the Hotline regarding an adjustment request, note the following on the Adjustment Request Form: • The name of the IGT Hotline associate. • The date & time the call was placed.

3. Once the terminal is fully operational, fill out the Retailer Ticket Adjustment Request Form and mail it to the Lottery with required documentation attached. Remember, credit is not guaranteed.

FREQUENTLY ASKED QUESTIONS

Q: When will the adjustment be posted? A: The faster the credit request is mailed in, the better. If the request for credit is approved, an adjustment will be posted on the weekly invoice within forty-five (45) days of the Lottery receiving the proper paperwork.

Q: Is credit guaranteed if the steps outlined are followed? A: No, there is never a guarantee that credit will be given. The odds of receiving credit are increased significantly if the procedures are followed. The Lottery makes the determination on all requests for credit once the adjustment form and all supporting documents have been received through the mail.

Q: How are Adjustment Request Forms ordered? A: Call the Hotline at 1-800-592-4040, option 1.

33 ACCOUNTING

End of Shift/Day Balancing: Helpful Hints

• Always take a Sales Report before and after each shift change. • The difference between the beginning sales and ending sales should equal the amount taken in during this shift or “shift sales” on the report. • The difference between the beginning cashes and ending cashes should equal the amount paid out to winners during this shift or “shift cashes” on the report. • “Shift sales” minus “shift cashes” minus “cancels” should equal cash balance less start up cash. • If the Retailer location has multiple terminals, the sales reports can be printed individually by entering the terminal number after the retailer number (i.e. 12345601). • Attach all pay receipts to winning tickets. • Keep all winning tickets, pay and cancel receipts until records have been balanced. • If the amounts do not balance, check the pay receipts and the attached tickets again. • Once everything has balanced, properly destroy validated winning tickets. • The Lottery licensee is responsible for all sales placed on the terminal. • Limit terminal access to as few employees as possible. • A Retailer is required to have a separate bank account for Lottery use only. • Cash only must be deposited, do not deposit checks in this account. • Any cash alternative settlement methods (such as a line of credit, overdraft protection, a pre- approved loan, or any other arrangements) agreed upon with the Retailer’s bank are the Retailers’ responsibility. If the Retailer’s bank does not honor a settlement, the Lottery will consider it a delinquency. The Retailer is contractually required to maintain an EFT account for weekly Lottery settlements; therefore, any payments made outside of this process will still be considered a delinquency. • The Lottery recommends depositing extra cash in the bank account to cover any charges that may be assessed by the Retailer’s bank. • The Lottery sales week is Tuesday through Monday. The weekly invoice is available every Tuesday beginning at 6:00 AM. Bank deposits must be made by 2:00 PM. on Tuesday to assure available funds for EFT withdrawal.

Refer to instructions beginning on page 35 for producing the Daily and Weekly Sales Reports.

34 ACCOUNTING

All About Invoicing

The Lottery sales week runs from Tuesday through the end of Monday. On Tuesday morning, print the invoice and deposit cash only in your Electronic Funds Transfer (EFT) account by 2 PM. Failure to have sufficient funds in the EFT account can result in a delinquency, and possible suspension of the Retailer’s Lottery license. If suspended, a cash bond or other type of payment may be required to be reinstated as a Lottery Retailer and resume sales.

Hours of Business Sales begin at 6 AM and end at 2 AM, validations may be processed during these hours. Only pay on tickets that have been validated through the Lottery equipment – financial loss may occur if this rule is not followed.

Commission Structure

INSTANT TICKETS and PULL TABS • Six percent (6%) on all instant ticket and Pull Tab sales.

• Two percent (2%) on all validations made over the terminal – even if you are not the selling retailer. Winners can be validated for $600 and below at Retailer locations.

• Two percent (2%) of the winnings for prizes of $601 and above with a maximum commission of $2,000.

• One percent (1%) of instant tickets sold from a Lottery cashless terminal will be debited from your total commissions that week as cashless instant sales sold from a cashless terminal are only eligible for Five percent (5%) sales commission.

DRAW GAME TICKETS • Six percent (6%) on all draw game tickets sold from your terminal.

• Two percent (2%) on all validations made over the terminal – even if you are not the selling retailer. Winners can be validated for $600 and below at Retailer locations.

• Two percent (2%) of the winnings for prizes of $601 and above with a maximum commission of $2,000.

• Five percent (5%) of all draw game tickets sold from a Lottery cashless terminal.

Adjustments • All requests for adjustments that are approved will appear on the Retailer’s weekly invoice.

35 ACCOUNTING

Sample Invoice Report Refer to page 37 for instructions on producing the Invoice Report. Frequently Asked Accounting Questions Q. When is the Lottery business week? A. Tuesday 6 AM to the following Tuesday 2 AM.

Q. When does money have to be deposited in the bank? A. No later than 2 PM each Tuesday.

Q. When is the money withdrawn? A. The EFT Sweep will be processed between 12:01 AM Wednesday and 11:59 PM Wednesday. Lottery requires the deposit to be in by 2 PM Tuesday to ensure good funds are available.

ADDITIONAL Accounting Information 1. Retailers are required to have a separate bank account for Lottery use only. 2. Cash only must be deposited in this account, do not include checks in the deposit. 3. Any cash alternative settlement methods (such as a line of credit, overdraft protection, a pre-approved loan, or any other arrangements) agreed upon with the Retailer’s bank are the Retailer’s responsibility. If the Retailer’s bank does not honor a settlement, the Lottery will consider it a delinquency. Retailers are contractually required to maintain an EFT account for weekly lottery settlements; therefore, any payments made outside of this process will still be considered a delinquency. 4. The Lottery recommends depositing extra cash in the bank account to cover any charges that may be assessed by the Retailer’s bank. 5. The Lottery sales week is Tuesday through Monday. The weekly invoice is available every Tuesday beginning at 6:00 AM. Bank deposits must be made by 2:00 PM on Tuesday to assure available funds for EFT withdrawal.

36 REPORTS

Reports

The Reports function provides access to the following: Daily Sales, Winning Numbers, Invoices, Week to Date, Prizes & Winners, Instant Inventory Reports, Current Jackpots, Adjustment Request and Sales Display.

The Sales Display and Adjustment Request functions are also available from this menu and are described in detail on pages 31 - 33.

1. Touch Reports from the Home Screen. 2. Touch the button for the desired Report.

DAILY SALES, INVOICES, WEEK TO DATE REPORTS The Daily Sales report provides sales data for all Draw Game games, including cancels, validations, coupons and promotions. This report also includes Instant, Pull Tab and Online Game Card activity for the day selected.

The Invoice report provides details of a selected invoice period. Twelve months of invoice periods are available for selection. The previous eleven weeks of invoice periods display for selection, plus “Other” for older invoices. The Invoice report includes Draw Game Summary, Instant Summary, Pull Tab Summary and Cashless Summary.

For “Shift End Reporting”, each employee should print “The Daily Sales” report. If the Retailer location has multiple terminals, sales can be separated by entering the terminal number after the retailer number (i.e. 12345601). At the end of each shift, subtract previous shift “Daily Sales Report” amount. This will provide sales for the current shift. The person taking over will always have to subtract the previous shift(s) totals to balance their drawer.

The Week To Date report includes summaries for Draw Game, Instant, Pull Tab and the Online Game Card. This can be generated for the current or previous Lottery business week.

37 REPORTS

1. Select Daily Sales from the Report Menu. 2. Select the desired timeframe.

3. TheTerminal Selection screen will display. 4. The Daily Sales report will display on the Enter the specific terminal number or touch screen. Send for all terminals.

5. Touch the Arrows to scroll through the report 6. Touch print then using the numeric keypad, on the screen as needed. enter the number of copies requested.

7. Touch Home to return to the Home Screen.

38 REPORTS

WINNING NUMBERS, PRIZES and WINNERS, and CURRENT JACKPOTS REPORTS

The Winning Numbers Report provides winning numbers for each Draw game. The Prizes and Winners Report provides the prize tiers and winner information for the last draw of a selected game.

The Current Jackpots Report provides the current Jackpot information for all jackpot games.

1. Select Winning Numbers, Prizes and 2. Select the desired game option. Winners or Current Jackpots from the (Screen shown is Prizes and Winners) Report Menu.

39 REPORTS

3. Using the numeric keypad, enter the date 4. The desired report will display. (or press SEND for today).

5. Touch the Arrows to scroll through the report 6. Using the numeric keypad, enter the on the screen as needed. number of copies desired. Touch Print.

7. Touch Home to return to the Home Screen.

40 INSTANTS, INSTA-TABS & PULL TABS

INSTANTS, INSTA-TABS & PULL TABS The Instants function provides access to all terminal functions for managing the Instant ticket, Insta-Tab and Pull Tab sales at the Retailer location. These functions include Delivery Confirmation, Pack Activation, Pack Settlement, Instant Inventory Reports and Games Available. The DSR Sign On and other DSR functions are only to be used District Sales Representatives. Retailers will not use these functions.

1. From the Home Screen, touch Instants. 2. The Instant Menu will display. Touch the button for the desired option.

QUESTIONS REGARDING INSTANT TICKET, INSTA-TAB AND PULL TAB INVENTORY SHOULD BE DIRECTED TO THE INSTANT TICKET DEPARTMENT BY CALLING 1-800-592-4040, OPTION 2.

INSTANT TICKET INVENTORY CONTROL REMINDER Always keep a record of Instant Ticket and Insta-Tab inventory. It is critical should the Retailer location have tickets stolen. Each Instant Ticket & Insta-Tab contains a game, pack, and ticket number on the back. Retailers are encouraged to record the game and pack numbers and ticket ranges displayed for sale on a daily basis using the “Daily Inventory Tracking Log.”

41 INSTANTS, INSTA-TABS & PULL TABS

Delivery Confirmation Use the Delivery Confirmationfunction to confirm the delivery of instant, insta-tab and pull tab tickets. Confirming means the Retailer has received an order and it is NOT yet out for sale. Retailers are not billed for confirmed tickets.

Orders MUST be confirmed within twenty-four (24) hours of receiving them. Before confirming on the terminal:

• Remove all packs from the shipping container. • Verify the number of packs received matches the Total Packs in the Order on the Ticket Delivery Form. Compare actual game and pack number(s) physically received against the Bill of Lading (BOL) included in the package. If any game and pack number(s) do not match, immediately call 1-800-592-4040 option 2.

1. From the Instants Menu, touch 2. The Confirm Delivery screen will display. Delivery Confirmation.

3. Scan the Bill of Lading barcode on the Ticket 4. The Confirmation screen will display and a Delivery Form using the CCD Reader. receipt will print automatically. OR manually enter the number using the Touch OK to return to the Home Screen. numeric keypad. Press SEND.

42 INSTANTS, INSTA-TABS & PULL TABS

Pack Activation Use the Pack Activation function to activate packs of Instant Tickets, Insta-Tabs and Pull Tabs so that they may be sold at the Retailer location. Activating means the billing cycle starts, so do not activate a pack until ready to sell tickets from it.

A pack of Instant Tickets, Insta-Tabs or Pull Tabs must be Activated before selling tickets from it. A pack cannot be de-activated once it has been activated.

1. From the Instants Menu, touch 2. The Instant Activation screen will display. Pack Activation.

3. Scan the barcode on the back of the pack 4. A Confirmation screen will display. A receipt using the CCD Reader OR manually enter the will print automatically. Pack number using the numeric keypad. Touch OK to return to the Home Screen. Press SEND.

43 INSTANTS AND INSTA-TABS

Pack Settlement Use the Pack Settlement function to settle packs of Instant Tickets and Insta-Tabs. Settling means the pack will be charged to the Retailer’s account in the current invoice period. A settlement cannot be cancelled or reversed.

1. From the Instants Menu, touch Pack 2. The Instant Settlement screen will display. Settlement.

3. Scan the barcode on the back of the pack 4. A Confirmation screen will display and a receipt using the CCD Reader OR manually enter the will print automatically. Pack number using the numeric keypad. Touch OK to return to the Home Screen. Press SEND.

In addition to settling packs via the terminal (manually), packs may be settled four (4) other ways: - By Validation: When ninety percent (90%) of the low tier winners $25 or less in a pack have been validated, the pack will automatically settle, and will be charged to the Retailer’s invoice. - By Time: Instant Tickets, Pull Tabs and Insta-Tabs will be settled to the Retailer’s invoice based on the settlement rules configured by the Lottery. Please contact your district sales representative with questions. - By Force: After an Instant Game or Pull Tab has sold out, a return offer will be made to Retailers that still have confirmed inventory. If the Retailer chooses to keep the inventory, the Lottery will force settle all confirmed and active inventory. The date of the Force Settlement will be provided when the return offer is made. - By the Lottery: Pack(s) may be settled manually by the Lottery.

44 INSTANTS, INSTA-TABS & PULL TABS

Instant Inventory Reports Inventory Reports for Instant Tickets, Insta-Tabs and Pull Tabs at the Retailer location are available from this function. These include Settled Pack Reports and the Inventory Detail Report.

1. From the Instants Menu, touch 2. The Instant Inventory Reports menu will Instant Inventory Reports. display. Touch the button for the desired option.

SETTLED PACK REPORT Settled Pack Report provides the number of packs settled. This report can be generated by Game, Week To Date, Current Invoice or Previous Invoice.

1. From the Instant Inventory Report menu, touch 2. The Settled Packs Report menu will display. Settled Packs. Touch the button for the desired option.

3. The Settled Pack Report screen will display. 4. For the Report By Game, touch SEND for All Games or enter the desired Game Number using the numeric keypad. Touch SEND for All Terminals or enter the desired terminal number. 5. For the Report for the Week to Date, Current or Previous Invoice, touch SEND for all terminals or enter the desired terminal number. 6. The report displays on the screen. Press Print to print the report, if desired, or touch Home to return to the Home Screen.

45 INSTANTS, INSTA-TABS & PULL TABS

DETAILED INVENTORY REPORT The Detailed Inventory Report provides a summary of packs with a Confirmed, Active, or Settled status for the current invoice period.

1. From the Instant Inventory Reports menu, 2. The Detailed Inventory Terminal entry screen touch Detailed Inventory. will display. Press SEND for All Terminals or enter the desired Terminal Number using the numeric keypad.

3. The Detailed Inventory Report will display on HOW TO READ THIS REPORT the screen. Press Print to print the report or BOL: Bill of Lading, or Instant Ticket delivery order touch Home to return to the Home Screen. number. GAME: Number assigned to a particular game – the three (3) digits on the bottom of each ticket after the leading zero (0). PACK: Numbers assigned to a particular pack – the middle six (6) digits on the bottom of each ticket. CONF: Date the order was confirmed. ACT: Date the pack was activated for sale. SETL: Date the pack settled and was added to the Retailer weekly invoice. MAN: Pack settled manually at the Retailer location. VAL: Pack settled by validations. TIM: Pack settled by time. FRC: Pack settled by the Lottery at game end. LOT: Pack settled by the Lottery.

It is important to remember that only packs settled within the current invoice period will be listed on this report. All packs paid for prior to this week that are still on the floor for sale, willNOT be listed on this report.

46 INSTANTS, INSTA-TABS & PULL TABS

Additional Inventory Reports Additional Instant Inventory Reports for Instant Tickets, Insta-Tabs and Pull Tabs at the Retailer location are available from the Reports menu on the Home Screen. The reports are:

• CONFIRMED PACKS REPORT - Displays the packs confirmed to a terminal or a Retailer by game and pack number. Enter the game number or touch SEND for all games.

• ACTIVE PACKS REPORT - Displays the packs activated to a terminal or Retailer by game and pack number. Enter the game number or touch SEND for all games.

• SETTLED PACK REPORT - Gives the Total Count and Amount of the pack(s) settled. It can be viewed by Game, Week to Date, and Current Invoice or Previous Invoice. Press SEND for all packs or enter the desired game number. This report is also available from the Instants Menu.

• DETAILED INVENTORY REPORT - See page 45. This report is also available from the Instants Menu.

1. Touch Reports from the Home Screen. 2. Touch Instant Inventory Reports.

3. The Instant Inventory Reports Menu will 4. Touch the button for the desired report. display. • CONFIRMED PACKS REPORT • ACTIVE PACKS REPORT • SETTLED PACK REPORT • DETAILED INVENTORY REPORT

47 INSTANTS, INSTA-TABS & PULL TABS

PACK STATUS INQUIRY REPORT: Scan the Game/Pack barcode using the CCD MICHIGAN LOTTERY Reader or manually enter the number using the ------numeric keypad. This report will show the status of PACK STATUS INQUIRY the pack. FOR RETAILER NUMBER 99029 PRINTED WED JAN31 13 17:34:58

GAME NUMBER, PACK NUMBER BOL: 070517600001 and DATES ON WHICH IT WAS GAME PACK CONF ACT SETL CONFIRMED, ACTIVATED AND 0901 000014 0122 0123 SETTLED (if applicable). PRINTED BY TERMINAL 9902900 RETURN IN TRANSIT REPORT Enter the game number or touch SEND for all VOID games. This report shows all tickets that have been NOT FOR SALE authorized for return and are no longer able to be sold at the Retailer location. If authorized for a return, UPS will visit the Retailer location within three business days and ask for the return package. MICHIGAN LOTTERY ------ONLY packs/tickets listed under the return RETURN IN TRANSIT REPORT label number should be returned. FOR RETAILER NUMBER 99029 * Credit will not be given for returned PRINTED WED JAN31 13 17:34:24 tickets that are not listed on the label. RETURN NUMBER: 00000000 GAME PACK BEG END RIT AMT 900 000024 000 099 0121 N/A Ticket Range being returned. 901 000101 000 100 0125 $100.00 TOTAL RIT: 2

Number of ticket ranges authorized for this RETAILER SIGNATURE return label. ------If tickets being returned are in settled status, the dollar amount the Retailer LOTTERY SIGNATURE account will be credited will be displayed ------($100.00 in example). CREDIT WILL ONLY BE GIVEN FOR If the Retailer has not paid for the pack SETTLED TICKETS ACTUALLY being returned, a N/A will be displayed. RECEIVED This indicates that there will be no financial credit for the return. This is a PRINTED BY TERMINAL 99902900 confirmed pack. VOID Only authorized games may be returned. NOT FOR SALE Please refer to page 50 for information on eligible returns.

48 RETURNED REPORTS INSTANTS & INSTA-TABS

RETURNED REPORTS: This report shows all of the packs/tickets that have been returned within the time frame selected. This report is available for All Games and can be for the Current Invoice period, Previous Invoice Period, Week to Date or the last thirty (30) days.

1. Touch the desired time frame from the 2. If By Game was touched, enter the Returned Report menu, or touch By Game three digit game number using the numeric to select a specific game. keypad, or touch SEND for all games returned within the past thirty (30) days.

3. Touch SEND for all terminals. 4. The Returned Pack report will display. Touch PRINT to print the report. The By Game report is displayed below as an example.

MICHIGAN LOTTERY ------RETURNED PACK REPORT FOR THE LAST 30 DAYS BY GAME The date when the pack was: FOR RETAILER 99029 - Confirmed PRINTED WED JUL31 13 17:34:58 - Settled - Returned GAME PACK CONF SETL RTRN CRED 0900 000014 N/A N/A 0731 N/A 0901 000101 N/A 0131 0731 $100.00

Summary count of TOTAL PACKS: 2 what is listed on the report. PRINTED BY TERMINAL 99002900 VOID NOT FOR SALE

49 RETURNS INSTANTS & INSTA-TABS

Returns When to Return? Expired Tickets are not eligible for return. If a Retailer location currently has too much inventory on hand, call – 1-800-592-4040, option 2. There are two (2) different types of returns.

1. FULL PACK RETURNS Packs that have not been activated. • Retailers will receive an Eligible Returns post card in the mail. The post card lists the pack(s) eligible for return. It also gives the date the Retailer’s account will be charged if they fail to call the Instant Ticket Department to process the return of any confirmed inventory listed on the post card. • Together, the Retailer and an Instant Ticket Specialist will review what is on hand and determine what needs to be returned. • Once it has been determined what pack(s) will be returned, the Retailer will be required to provide game(s) and pack number(s). • The pack(s) are placed in a Return In Transit status as the number(s) are relayed to the Instant Ticket Specialist.

2. PARTIAL PACKS Packs of tickets that have been activated and settled to the Retailer’s account, and meet the requirements listed below. • The partial pack(s) must have been activated for ninety (90) days or more and have at least $30 worth of unscratched tickets left in the pack. • The Retailer may call and discuss the possibility of returning partial inventory with an Instant Ticket Specialist. • The Retailer will be required to provide the Instant Ticket Specialist with the game and pack number(s) along with the range of tickets returning. • If the Retailer has a pack of tickets eligible for partial return, ensure the tickets are in sequential order before calling – this will reduce the amount of time on the telephone. • Instant tickets may not be returned with revealed or paritial revealed VIRNS.

50 RETURNS INSTANTS & INSTA-TABS

NOTE: • Base games and Pull Tabs cannot be returned. • Games must be a minimum of three (3) weeks from initial launch to be returned. • Any inventory settled by the Retailer in order to meet a quarterly commission goal is not eligible for partial return. • Any ticket shortfall discrepancies found between what is returned and processed versus what appears in the “Return-In-Transit” report will NOT be credited. • No game that has been returned as a partial pack can be reordered unless the pack was defective or damaged. • Tickets that have been liquid or fire damaged at the retailer location are not eligible for return. • No returns will be processed as a result of a game color change. • No taped together tickets can be returned. • No more than five (5) ranges of tickets, unless consecutive numbers, may be returned from the same pack (separate tickets are considered one (1) range). • Insta-Tabs may not be returned with any open tabs.

51 ORDERS INSTANTS, INSTA-TABS & PULL TABS

Instant Ticket Orders

The Instant Ticket & Insta-Tab Inventory for the Retailer location will be managed by a Lottery District Sales Representative in combination with an Instant Ticket Specialist. They will ensure the Retailer location is stocked with the right mix of Instant Tickets or Pull Tabs.

How does a Retailer know what to order? Instant Tickets, Insta-Tabs and Pull Tabs will be ordered automatically for the Retailer location. Orders are generated based on individual sales history, game mix, pack activations, validations, settlements and special instructions.

When will a Retailer location receive their order? • Retailer locations will receive initial orders of tickets when new Instant Games, Insta-Tabs and Pull Tabs are introduced based upon their current sales. This supply is based on how many packs are activated in the first two weeks of recent similar games and is customized for each location. • An Instant Ticket Specialist will create a replenishment order for a Retailer location every two (2) weeks. When creating the order, the following is taken into consideration: • A Retailer’s current sales history including issued, confirmed, active and settled packs still at the store. • Validation percentages of those packs. • The number of games the Retailer sells. • Special notes and requests.

NOTE: If a Retailer’s Instant Ticket Inventory becomes too low, sufficient inventory will be immediately shipped to last until the next shipping cycle. However, a Retailer may call an Instant Ticket Specialist any time to place an order.

What if a Retailer receives too much? • If a Retailer location should become overstocked, an Instant Ticket Specialist will assist in reducing the on-hand inventory and will adjust the size of future orders.

QUESTIONS REGARDING INSTANT TICKET & PULL TAB INVENTORY CALL 1-800-592-4040, OPTION 2.

52 INSTANTS, INSTA-TABS & PULL TABS

Games Available

The Games Available function shows the games available for order. 1. From the Instants Menu, touch Keeping Track of Instant Ticket, Insta-Tab and . Games Available Pull Tab Inventory It is the Retailer’s responsibility to keep an accurate inventory of their instant tickets. It is especially important to document the pack number and ending ticket number out for sale before closing each night, shift changes, etc. The Lottery only reimburses for stolen instant tickets if the Retailer can provide an accurate GAME, PACK and TICKET RANGE.

Validating Instant Tickets, Insta-Tabs and Pull Tabs All Instant Tickets, Insta-Tabs and Pull Tabs MUST BE validated on the Altura terminal before paying out the prize to protect the Retailer’s financial interests.

Expired Instant Tickets and Insta-Tabs All Instant Tickets and Insta-Tabs have an expiration date that is posted on the back of the ticket and published each month in the GAMELINE magazine. It is the Retailer’s responsibility to monitor their inventory for tickets that have expired or are nearing expiration. Expired tickets cannot be redeemed for prizes or returned for credit. Call an Instant Ticket 2. The Games Available to Order report prints Specialist prior to expiration to arrange return at automatically. 1-800-592-4040 option 2. Pull Tab NOTE: Only unopened deals of pull tabs are eligible for return. Once the seal is broken, they cannot be returned.

Game # (3 digits)

Pack # (6 digits)

Ticket # (3 digits)

53 INSTANTS, INSTA-TABS & PULL TABS

INSTANT TICKET & INSTA-TABS TRACKING METHODS

A Retailer is responsible for the safekeeping of all inventory they have on hand. This includes active, settled and confirmed inventory.

Detailed Inventory Tracking Log Once an order has been received, immediately compare the ticket delivery form with the instant ticket pack(s) that were received. Make sure all game and pack numbers listed on the ticket delivery form match the pack(s) received, and then confirm the order. If the pack(s) received are incorrect, immediately contact the instant ticket department at 1-800-592-4040, option 2.

• Each time an order is confirmed, enter the information on the “detailed inventory tracking log”. • Each time a pack is activated, write the date on the tracking log. • When a pack has settled (refer to terminal invoice report on Tuesday), record the date of settlement on the tracking log.

Example of a Detailed Inventory Tracking Log:

54 INSTANTS, INSTA-TABS & PULL TABS

Common methods of pack settlement: • Manual - A pack can be settled on the Altura terminal. Payment is due on the Tuesday after settlement.

• Validation - When 90% of the winners that are $25 or less in the pack are cashed, the pack will settle. Payment is due on the Tuesday after settlement. • Time - Ninety (90) days after the pack has been activated, the pack will settle. Payment is due on the Tuesday after settlement. • Force - When a game is no longer available to order, and the Lottery has offered a return for any confirmed packs a Retailer may have left in their inventory, but the Retailer has chosen to keep them, the pack(s) will be settled to the Retailer’s account. Payment is due on the Tuesday after settlement.

The Daily Inventory Tracking Log is available on the Lottery’s website at www.michiganlottery.com

Click on Lottery Retail Help.

55 INSTANTS, INSTA-TABS & PULL TABS

INSTANT TICKET & INSTA-TAB TRACKING METHODS cont.

Daily Inventory Tracking Log

After a pack has been activated and placed out for sale, use the Daily Inventory Tracking Log to note the game number, pack number, game name and beginning ticket number. NOTE: It is recommended to always start selling all packs from either the low end or high end of the pack.

At the beginning of each shift, record the beginning ticket number next to the game and pack number for each open pack (active or settled) located in the store.

At the end of each shift, record the ending ticket number next to the game and pack number for each open pack (active or settled) located in the store.

The Daily Inventory Tracking Log is available on the Lottery’s website at www.michiganlottery.com

Click on Lottery Retail Help.

Benefits of keeping track of Instant Ticket inventory: • An easy tracking system that allows the Retailer see what pack(s) have not been paid for. • If Instant Tickets and/or Insta-Tabs are stolen from a Retailer location, the Retailer must be able to provide exact game, pack and ticket information in order to be considered for reimbursement.

56 SELLING DRAW GAMES

Placing Playslip Wagers

The Altura terminal allows the Retailer to easily place wagers for players using a playslip. All draw games, with the exception of Fast Cash, Raffle and Poker Lotto, allow for playslip wagering. Instructions on the following pages describe the methods for manually placing wagers for each game. It is not recommended to manually enter wagers, because if an error is made, the ticket cannot be cancelled.

1. Insert completed playslip into the reader at 2. Ticket(s) print automatically. the top of the terminal.

3. Present the ticket(s) and the playslip to the player and collect payment.

NOTE: For the Retailer’s protection, a confirmation screen will appear before printing higher priced wagers. Use this screen to verify these wagers with the player before printing. Once Yes is touched to print the ticket(s), the Retailer has accepted responsibility for the cost of the ticket(s). Most tickets cannot be cancelled. For more information on wager cancellations see page 28.

57 SELLING DRAW GAMES

Easy Pick Method

Powerball and Mega Millions Easy Pick wagers can be generated very quickly for players who want the standard defaults by touching the Easy Pick button(s) on the Home Screen. This feature makes selling Easy Pick wagers during high jackpot times much faster. If players want Easy Pick wagers outside of the standard defaults, use the individual game screen to select wager information.

1. From the Home Screen, touch the Easy Pick (EP) buttons for either Powerball or Mega Millions.

2. $2 Easy Pick tickets will print automatically; whereas the ten dolllar ($10) Easy Pick wagers will request a confirmation of the wager prior to printing the ticket.

3. Carefully review the confirmation screen with the player. Touch Yes to continue with the wager or No to cancel. REMINDER: The Lottery does not reimburse for sellable tickets.

4. Confirmed tickets will print automatically.

5. The Home Screen will display transactions at the bottom of the screen.

6. When all Easy Pick transactions are complete, proceed to Total the player’s transactions. (See Total Screen on page 60 for instructions.)

58 SELLING DRAW GAMES

Switching Between Draw Games

1. To switch from one draw game screen to another, touch the desired game button at the bottom of ANY game manual entry screen.

NOTE: Once all information for a wager has been selected, SEND must be pressed before leaving the screen. Otherwise, the wager will be lost. (If an Easy Pick is selected, the ticket will print automatically without pressing SEND.)

59 SELLING DRAW GAMES

Total Screen As transactions are being processed for the current player, they are displayed in the Total section of the Home screen at the bottom of the page.

1. Touch Proceed to Checkout from the Home 2. The Total Screen displays the Grand Total for Screen after completing the transactions for the transactions. each player. A negative sign indicates an amount owed to the player. A positive amount indicates an amount owed to the Retailer.

3. Enter the cash amount received from the 4. Touch Total to total out the transaction. player using the numeric keypad. Touch Print to print a receipt for the transaction.

Touch Clear to clear the transaction and return to the Home Screen.

60 SELLING DRAW GAMES

Raffle A unique raffle number will be printed on each ticket. Tickets will be printed in numeric order throughout the State. When the last raffle number is issued or at the specific pre-determined time for that Raffle game, the game will close and no additional tickets will be available for purchase. Tickets will be “Easy Picks” only; players cannot pick their own raffle numbers. Raffle tickets cannot be cancelled and multiple draw wagers are not available. Players must match their number in the exact order to those drawn by the Lottery to win and must have their original raffle ticket to claim their prize. The start date, prizes and drawing dates will be announced by the Lottery. Inform players when the RAFFLE game is available because they won’t last long!

Each Raffle ticket can cost between $5 and $50. However, ticket cost may vary for special drawings or individual games. Raffle tickets can be purchased seven days a week at any Retailer during Lottery hours.

1. From the Home Screen, touch Raffle. 2. The Raffle game screen will display.

3. Touch the Number of Repeats button. Select the number of repeats or individual raffle ticket numbers the player wants 1 to100.

4. Touch SEND to print the wager. 5. Carefully review the confirmation screen with the player. Touch Yes to continue with the wager or No to cancel.

6. Confirmed tickets will print automatically.

7. Another Raffle wager may be placed or use the game buttons at the bottom of the screen to change games. If finished with player wagering touch Total to end the transaction and Print for a receipt (see page 58 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

61 SELLING DRAW GAMES

Daily 3 and Daily 4 Daily 3 and Daily 4 are games in which a player chooses three (3) or four (4) numbers, respectively from 0 to 9. Drawings are held twice daily, seven (7) days a week.

The Midday drawing is held at 12:59 PM. Wagers may be purchased for the Midday drawing until 12:39 PM.

The Evening drawing held at 7:29 PM. Wagers may be purchased for the Evening drawing until 7:08 PM.

The “Day” keys allow the player to place a bet for a specific day up to six (6) days from the current date. Additionally, players have the option to play the same number up to sixty (60) consecutive draw- ings, depending on what “Day” key is selected for their first draw to occur.

Daily 3 and Daily 4 are the only draw game wagers that can be cancelled; however they must be can- celled on the same day, on the same machine as they were sold and before the draw break takes place.

The Lottery monitors the number of Daily 3 & 4 wagers that are cancelled on a weekly basis. If a Retailer should exceed the cancellation limit, the ability to cancel Daily 3 & 4 will be suspended for a period of four (4) weeks.

There are five (5) different ways to play the Daily numbers: STRAIGHT: If the numbers drawn match the numbers played exactly, the ticket is a winner. BOXED: If the numbers drawn match the numbers played in any order, the ticket is a winner. WHEELED: Places a Straight wager on each possible combination of the numbers played. The total wager amount depends upon how many combinations exist. If the numbers played match the numbers drawn in any order, the ticket is a winner. 2-WAY: Combines a 50¢ straight wager with a 50¢ box wager on one ticket for a $1 total wager. 1-OFF: If the numbers drawn match the numbers played exactly, the ticket is a winner. Or, if one of the numbers is one number higher or lower than the numbers drawn, the ticket is a winner.

Daily 3 and Daily 4 wagers may be placed using a playslip or manually. Playslip instructions are on page 57. Use the following instructions to manually place a wager.

Winning Daily tickets may be claimed shortly after the draw is completed. The terminal will re-issue a ticket when a winning ticket being validated has draws remaining.

62 SELLING DRAW GAMES

Daily 3 and Daily 4 Manual Entry 1. From the Home Screen, touch Daily 3 / Daily 4. 2. The Daily 3 / Daily 4 game screen will display. (Daily 3 screen is shown).

3. Touch the desired Bet Type. 4. Touch the desired Wager Amount. NOTE: 50¢ wagers are only available on Daily 3.

5. Touch the Number of Draws 1 to 60 with 6. Select the number of times to Repeat the 1 being the default. This is the number of wager played up to 100 with 1 being the consecutive draws to be played. default. Repeats are the quantity of tickets requested for each board for each draw selected.

7. Touch the desired Draw (Mid for Midday or 8. Touch the desired Draw Day. Eve for Evening).

63 SELLING DRAW GAMES

9. Enter the player’s three (3) or four (4) desired 10. Carefully review the confirmation screen with numbers by touching the numeric keypad. A the player. Touch Yes to continue with the number can be erased by touching the back wager or No to cancel. arrow key on the numeric keypad.

The SEND button appears only after all the options are selected.

NOTE: Any play option may be changed before SEND is pressed.

11. Another Daily 3 or Daily 4 wager may be placed or use the game buttons at the bottom of the screen to change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

64 SELLING DRAW GAMES

Mega Millions Mega Millions is a draw game in which a player chooses five (5) numbers from 1 to 70 and a Mega Ball from 1 to 25. Drawings are held twice a week on Tuesday and Friday at 11 PM. Wagers may be purchased until 10:45 PM on the night of the drawing. Mega Millions wagers CANNOT be cancelled.

Mega Millions wagers may be placed using a playslip, using the Easy Pick buttons on the Home Screen or manually. Playslip instructions are on page 57 and Easy Pick instructions are on page 58. Follow the instructions below to manually place a wager.

Mega Millions Manual Entry

1. From the Home Screen, touch Mega Millions 2. The Mega Millions game screen will display. with Megaplier to display the Entry Screen.

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 60 with1 This is how many different sets of numbers that being the default. This is the number of will be played. consecutive draws to be played.

5. Select the number of times to Repeat the 6. Select Yes or No for Megaplier. If selected, wager played up to 100 with 1 being the this will add $1 per board, per draw and per default. Repeats are the quantity of tickets repeat to the base Mega Millions wager. requested for each board for each draw selected.

NOTE: Repeats are only available with Easy Pick wagers.

65 SELLING DRAW GAMES

7. Touch Game Numbers to display the Numbers 8. Touch the buttons for the player’s five (5) Selection screen. desired numbers.

9. Press the Mega Ball button in the upper right 10. Notice that the regular numbers selected are corner of the screen and select a Mega Ball highlighted in black and the Mega Ball number number. is highlighted in red. A selected number can be de-selected by touching it again. The SEND button appears only after all the boards are filled.

NOTE: Any play option may be changed before SEND is pressed.

66 SELLING DRAW GAMES

11. Carefully review the confirmation screen with 12. Another Mega Millions wager may be placed the player. Touch Yes to continue with the or use the game buttons at the bottom of the wager or No to cancel. screen to change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

67 SELLING DRAW GAMES

Lotto 47 + EZmatch+ Double Play

Lotto 47 is a draw game in which a player chooses six (6) numbers from 1 to 47. Drawings are held twice a week on Wednesday and Saturday at 7:29 PM. Wagers may be purchased until 7:08 PM on the night of the drawing. Lotto 47 wagers may be placed using a playslip, the Easy Pick buttons on the Home Screen or manually. Playslip instructions are on page 55 and Easy Pick instructions are on page 56. Follow the instructions below to manually place a wager. Lotto 47 wagers CANNOT be cancelled. EZmatch costs $1 more per Lotto 47 ticket and gives players a chance to instantly win up to $500. When a player selects EZmatch, a second set of numbers with corresponding prize amounts will be printed under their regular Lotto 47 numbers. When an EZmatch number matches one or more of a player’s regular Lotto 47 numbers on their ticket, they win the corresponding prize. Only single panel Lotto 47 with EZmatch manual wagers can be placed on the Altura. Playslips can handle multiple panel EZmatch wagers. EZmatch validations can be done immediately after the ticket is generated. EZmatch is ticket specific and will result in only one EZmatch prize payment, regardless of the number of draws purchased. Double Play costs $1 more per panel per draw. When a player selects Double Play, they will use their numbers in a second drawing immediately following the regular Lotto 47 drawing for a chance to win additional prizes up to $1,500,000! Double Play will apply to all draws and all panels when selected.

Lotto 47 Manual Entry 1. From the Home Screen, touch Lotto 47 to 2. The Lotto 47 screen will display. display the Entry Screen.

68 SELLING DRAW GAMES

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 60 with This is how many different sets of numbers that 1 being the default. This is the number of will be played. consecutive draws to be played.

5. Select the number of times to Repeat the 6 Select Yes or No for EZmatch. If selected, this wager played up to100 with 1 being the default. will add $1 to the cost a single board wager. Repeats are the quantity of tickets requested for each board for each draw selected.

NOTE: Repeats are only available with Easy Pick wagers.

7. Select Yes or No for Double Play. If selected, 8. Touch Game Numbers to display the this will add $1 to the cost a single board Numbers Selection screen. wager.

69 SELLING DRAW GAMES

9. Touch the buttons for the player’s six (6) 10. Notice the selected numbers are highlighted in desired numbers. black. A selected number can be de-selected by touching it again. The SEND button appears only after all the boards are filled.

NOTE: Any play option may be changed before SEND is pressed.

The large up and down arrows allow for the editing of numbers on a different board.

10. If the Lotto 47 is $5 or more, a confirmation 11. Another Lotto 47 wager may be placed or use screen will display. Carefully review the the game buttons at the bottom of the screen confirmation screen with the player. to change games. Touch Yes to continue with the wager or No to cancel. If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

70 SELLING DRAW GAMES

Fantasy 5 + EZmatch + Double Play

Fantasy 5 is a draw game in which a player chooses five (5) numbers from 1 to 39. Drawings are held seven (7) days a week at 7:29 PM. Wagers may be purchased until 7:08 PM on the night of the drawing. Fantasy 5 wagers may be placed using a playslip or manually. Playslip instructions are on page 55 and Easy Pick instructions are on page 56. Follow the instructions below to manually place a wager. Fantasy 5 wagers CANNOT be cancelled. EZmatch costs $1 more per Fantasy 5 ticket and gives players a chance to instantly win up to $500. When a player selects EZmatch, a second set of numbers with corresponding prize amounts will be printed under their regular Fantasy 5 numbers. When an EZmatch number matches one or more of a player’s regular Fantasy 5 numbers on their ticket, they win the corresponding prize. Only single panel Fantasy 5 with EZmatch manual wagers can be placed on the Altura. Playslips can handle multiple panel EZmatch wagers. EZmatch validations can be done immediately after the ticket is generated. EZmatch is ticket specific and will result in only one EZmatch prize payment, regardless of the number of draws purchased. Double Play costs $1 more per panel per draw. When a player selects Double Play, they will use their numbers in a second drawing immediately following the regular Fantasy 5 drawing for a chance to win additional prizes up to $110,000! Double Play will apply to all draws and all panels when selected.

Fantasy 5 Manual Entry 1. From the Home Screen, touch Fantasy 5 to 2. The Fantasy 5 game screen will display. display the Entry Screen.

71 SELLING DRAW GAMES

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 60 with This is how many different sets of numbers that 1 being the default. This is the number of will be played. consecutive draws to be played.

5. Select the number of times to Repeat the 6. Select Yes or No for EZmatch. If selected, this wager played up to 100) with 1 being the will add $1 to the cost a single board wager. default. Repeats are the quantity of tickets requested for each board for each draw selected.

NOTE: Repeats are only available with Easy Pick wagers.

7. Select Yes or No for Double Play. If selected, 8. Touch Game Numbers to display the Numbers this will add $1 to the cost a single board Selection screen. wager.

72 SELLING DRAW GAMES

9. Touch the buttons for the player’s five (5) 10. Notice that the selected numbers are desired numbers. highlighted in black. A selected number can be de-selected by touching it again. The SEND button appears only after all the boards are filled.

NOTE: Any play option may be changed before SEND is pressed.

The large up and down arrows allow you to edit numbers on a different board.

11. Carefully review the confirmation screen with 12. Another Fantasy 5 wager may be placed or the player. Touch Yes to continue with the use the game buttons at the bottom of the wager or No to cancel. screen to change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

73 SELLING DRAW GAMES

KENO KENO is a draw game in which a player chooses ten (10) numbers from 1 to 80. Drawings are held seven (7) days a week at 7:29 PM. Wagers may be purchased until 7:08 PM. KENO wagers CANNOT be cancelled. KENO wagers may be placed using a playslip or manually. Manual entry only allows for Easy Picks. If a player would like to choose their own numbers, they must fill out a playslip. Playslip instructions are on page 57. Follow the instructions below to manually place a wager.

KENO Manual Entry

1. From the Home Screen, touch KENO to 2. The Keno game screen will display. display the Entry Screen.

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 60 with This is how many different sets of numbers that 1 being the default. This is the number of will be played. consecutive draws to be played.

5. Select the number of times to Repeat the wager played up to 100 with 1 being the default. Repeats are the quantity of tickets requested for each board for each draw selected.

74 6. Carefully review the confirmation screen with 7. Another Keno wager may be placed or use the the customer. Touch Yes to continue with the game buttons at the bottom of the screen to wager or No to cancel. change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

75 SELLING DRAW GAMES

Powerball

Powerball is a draw game in which a player chooses five (5) numbers from 1 to 69 and a red Powerball from 1 to 26. Drawings are held twice a week on Wednesday and Saturday at 10:59 PM. Wagers may be purchased until 9:45 PM on the night of the drawing. Powerball wagers CANNOT be cancelled. Powerball wagers may be placed using a playslip, using the Easy Pick buttons on the Home Screen or manually. Playslip instructions are on page 57 and Easy Pick instructions are on page 56. Follow the instructions below to manually place a wager.

Powerball Manual Entry 1. From the Home Screen, touch Powerball with 2. The Powerball game screen will display. Power Play to display the Entry Screen.

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 30 with This is how many different sets of numbers that 1 being the default. This is the number of will be played. consecutive drawings to be played.

5. Select Yes or No for Power Play. If selected, 6. Select the number of times to Repeat the this will add $1 per board, per draw and per wager played up to 100 with 1 being the repeat to the base Power Ball wager. default. Repeats are the quantity of tickets requested for each board for each draw selected.

NOTE: Repeats are only available with Easy Pick wagers.

76 SELLING DRAW GAMES

7. Touch Game Numbers to display the Numbers 8. Touch the buttons for the player’s five (5) Selection screen. desired numbers.

9. Press the Power Ball button in the upper right 10. Notice that the regular numbers selected are corner of the screen and select a Power Ball highlighted in black and the Power ball number number. is highlighted in red. A selected number can be de-selected by touching it again. The SEND button appears only after all the boards are filled.

NOTE: Any play option may be changed before SEND is pressed.

11. Carefully review the confirmation screen with 12. Another Powerball wager may be placed or use the player. Touch Yes to continue with the the game buttons at the bottom of the screen wager or No to cancel. to change games. If finished with player wagering touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

77 SELLING DRAW GAMES

Poker Lotto (available at select Retailers) Poker Lotto is a $2 instant win game and a draw game all in one. Poker Lotto wagers cannot be cancelled. Drawings are held at 7:29 PM, seven (7) days a week. Wagers may be purchased until 7:08 PM. All wagers for Poker Lotto are placed as Easy Pick only. Each wager consists of five (5) non-repeating player cards. The player’s cards shall be drawn from a standard deck of fifty-two (52) cards. An Instant Win is based on a player’s five (5) cards matching one (1) of the nine (9) standard poker hands: Royal Flush, Straight Flush, 4 of a Kind, Full House, Flush, Straight, 3 of a Kind, 2 Pair and Pair of Jacks or Better (2 Jacks, 2 Queens, 2 Kings or 2 Aces). Draw Game play shall be determined by matching a player’s five (5) cards to five (5) cards drawn by the Lottery. A Draw Game win shall be determined by matching two (2), three (3), four (4), or five (5) player’s cards in no certain order to the five (5) cards drawn by the Lottery.

1. From the Home Screen, touch Poker Lotto. 2. Carefully review the confirmation screen with the customer. Touch Yes to continue with the wager or No to cancel.

3. Once the purchase button is selected, the cards for the instant win hand are dealt on the terminal display. If the cards dealt for a winning hand, as indicated in the Instant Win prize table, the terminal display will flash a winner message and an audio cue will play from the terminal to indicate a winner.

78 SELLING DRAW GAMES

Validating Poker Lotto wagers

4. A Poker Lotto wager that is an instant winner 5. Another Poker Lotto wager may be placed must be signed and validated through the or use the game buttons at the bottom of the terminal if a player wishes to claim their instant screen to change games. prize immediately. When an instant win is If finished with player wagering, touch Total to validated before the draw, there will be two end the transaction and Print for a receipt (see (2) items to return to the player: a validation page 58 for instructions). Touch clear to reset receipt and a reissue ticket. the transaction totals and return to the Home If the prize is greater than $600, return the screen. ticket to the player and instruct them to claim at Lottery Office (see pages 90 - 91 for a list of locations).

79 SELLING DRAW GAMES

Club Keno

CLUB KENO is a draw game in which a player selects up to ten (10) numbers (spots) from 1 to 80. See the back of the playslip for different wager options. Drawings are held seven (7) days a week, every several minutes. CLUB KENO tickets CANNOT be cancelled.

Players may add the EXTRA option to a wager if desired. EXTRA gives players another chance to win. Playing EXTRA will double the price of the Club Keno wager. Players match their numbers to the EXTRA winning numbers to win the EXTRA prizes. Players can win in both the Club Keno drawing and the EXTRA drawing. Matches to Club Keno winning numbers and EXTRA winning numbers in the same draw cannot be combined for a higher prize.

Players may add the KICKER option to a wager if desired. If a player chooses the “KICKER” option, their wager price is doubled, and if they win on their Club Keno wager, their prize is multiplied by the KICKER number drawn. Prizes may be multiplied up to ten (10) times! The KICKER does not apply to THE JACK or EXTRA prizes.

Players may also add THE JACK option to a wager if desired. If selected, eight (8) easy pick numbers from 1 to 80 will be printed at the bottom of the Club Keno ticket. THE JACK jackpot starts $10,000 and grows with every draw until someone matches all eight (8) numbers. Players win THE JACK’s jackpot if they match all of the eight (8) numbers to the Club Keno winning numbers drawn. Cash prizes are also awarded for matching four (4), five (5), six (6), or seven (7) JACK numbers to the twenty (20) Club Keno numbers drawn. THE JACK costs $1 more per draw.

CLUB KENO wagers may be placed using a playslip or manually. Manual entry only allows for Easy Picks. If a player would like to choose their own numbers, they must fill out a playslip. Playslip instructions are on page 57. Follow the instructions below to manually place a wager.

Club Keno Manual Entry

1. From the Home Screen, touch CLUB KENO 2. The Club Keno screen will display. to display the Entry Screen.

80 SELLING DRAW GAMES

3. Select the desired Number of Spots 1 to 10. 4. Select the Amount Per Wager ($1, $2, $3, $4, $5, $10 and $20).

6. Select the number of times to Repeat the 5. Touch the Number of Draws 1 to 60 with wager played up to 100 with 1 being the 1 being the default. This is the number of default. Repeats are the quantity of tickets consecutive draws to be played. requested for each board for each draw selected.

7. Select the KICKER if desired (Yes/No). The 8. Select THE JACK if desired (Yes/No). The arrow will toggle between Yes and No. Kicker arrow will toggle between Yes and No. Adding will add $1 for each $1 wagered. the Jack will $1 more for each draw.

9. Select the Extra if desired (Yes/No). The arrow 10. Touch SEND to randomly generate the player’s will toggle between Yes and No. Extra will add numbers. $1 for each $1 wagered. If the cost of the wager is over $25, a confirmation screen will appear. Be sure to verify with the player the cost of the wager before pressing “Yes” to print.

11. Another Club Keno wager may be placed or use the game buttons at the bottom of the screen to change games. If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

81 SELLING DRAW GAMES

Lucky for Life Lucky for Life is a $2 multi-state draw game in which a player chooses five (5) numbers from 1 to 48 and a Lucky Ball from 1 to 18. Drawings are held twice a week on Monday and Thursday at 10:35PM. Wagers may be purchased until 9:04PM on the night of the drawing. Lucky For Life wagers CANNOT be cancelled. Lucky For Life wagers may be placed using a playslip, using the Easy Pick buttons on the Home Screen or manually. Playslip instructions are on page 57 and Easy Pick instructions are on page 56. Follow the instructions below to manually place a wager.

Lucky for Life Manual Entry

1. From the Home Screen, touch Lucky for Life 2. The Lucky for Life game screen will display. to display the Entry Screen.

3. Select the desired Number of Boards 1 to 10. 4. Touch the Number of Draws 1 to 30 with This is how many different sets of numbers that 1 being the default. This is the number of will be played. consecutive drawings to be played.

5. Select the number of times to Repeat the 6. Touch Game Numbers to display the wager played up to 100 with 1 being the Numbers Selection screen. default. Repeats are the quantity of tickets requested for each board for each draw selected.

NOTE: Repeats are only available with Easy Pick wagers.

82 SELLING DRAW GAMES

7. Touch the buttons for the player’s five (5) 8. Press the Lucky Ball button in the upper right desired numbers. corner of the screen and select a Lucky Ball.

9. Notice that the regular numbers selected 10. Carefully review the confirmation screen with are highlighted in black and the Lucky Ball is the customer. Touch Yes to continue with the highlighted in red. A selected number can be wager or No to cancel. de-selected by touching it again. The SEND button appears only after all the boards are filled.

NOTE: Any play option may be changed before SEND is pressed.

83 SELLING DRAW GAMES

11. Another Lucky for Life wager may be placed or use the game buttons at the bottom of the screen to change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

84 SELLING DRAW GAMES

Fast Cash Fast Cash is a series of instant-win games that print from the Lottery terminals. Fast Cash tickets will range in price from $1 per play up to $20 per play, and feature popular game themes, including: Cashword and Wild Time.

Fast Cash games also feature a progressive jackpot that can be won instantly. Every Fast Cash ticket gives players a chance to win all or part of the progressive jackpot. All of the Fast Cash games feed into one jackpot, which grows with every ticket purchased and can be won at any time. The current jackpot amount prints on each ticket, so players will always know the amount of the jackpot.

Fast Cash offers a number of benefits to players, including prizes that never sell out, no playslips and no waiting for a drawing as all games are played immediately.

FAST CASH wagers can be placed using the terminals buttons or by scanning a Fast Code.

1. From the Home Screen, touch Fast Cash 2. The Fast Cash screen will display. to display the Entry Screen. *games shown subject to change.

3. Select the desired game. 4. Select the number of times to Repeat the *games shown subject to change. wager played up to 5 with 1 being the default. Repeats are the quantity of tickets requested.

85 SELLING DRAW GAMES

5. Carefully review the confirmation screen with 6. Another Fast Cash wager may be placed or the customer. Touch Yes to continue with the use the game buttons at the bottom of the wager or No to cancel. screen to change games.

If finished with player wagering, touch Total to end the transaction and Print for a receipt (see page 60 for instructions). Touch clear to reset the transaction totals and return to the Home screen.

86 ONLINE GAME CARD

ONLINE GAME CARD The Online Game Card is a convenient way for players to fund their online accounts without the use of a credit card or debit card. The Online Game Card offers players the flexibility to buy in store and play online at MichiganLottery.com.

Online Game Cards can only be redeemed at MichiganLottery.com and cannot be used for in store purchases.

Each code is valid for five years from the date of purchase.

Players may redeem up to $500 – not including bonus play – in Online Game Cards per week in their online accounts.

The Online Game Card CANNOT be cancelled.

87 ONLINE GAME CARD

Online Game Card

1. From the Home Screen, touch Online Game 2. The Online Game Card Price Point screen will Card to display the Entry Screen. display.

3. Select the Amount Per Wager. Dollar amounts 4. Carefully review the confirmation screen with are subject to change. Amounts shown below the customer. Touch Yes to continue with the are for example only. wager or No to cancel.

NOTE: Placing a $100 wager will cause a second confirmation screen to display.

88 ONLINE GAME CARD

5. Once the Online Game Card wager has been placed, it will print from the printer and the Altura will return to the Home Screen.

89 RESPONSIBLE GAMBLING RESOURCES

If there is an emergency, CALL 911 immediately.

Crisis hotline counselors are available 24/7 for all Michigan Lottery players. The counselors specialize in gambling disorder and will provide professional help and resources. The problem gambling information button prints a slip containing contact information for the Michigan Problem Gambling Helpline.

TIP: Several slips can be printed and placed out for people to take as needed.

90 91 RETAILER NOTES

92 RETAILER NOTES

93 LOTTERY CONTACT INFORMATION

When claiming any prize greater than $600, winners must present the original winning ticket and all required identification, including a valid government issued photo ID (driver’s license or state ID) and Social Security card.

Lottery Headquarters 101 E. Hillsdale Street P.O. Box 30023 Lansing, MI 48909 Phone: (517) 335-5600

Lottery Regional Offices

Detroit Cadillac Place 3060 W. Grand Boulevard, Suite L-600 Detroit, MI 48202 Phone: (313) 456-4040

Sterling Heights 34700 Dequindre Road Sterling Heights, MI 48310 Phone: (586) 939-2300

Saginaw Jerome T. Hart State Office Building 411 E. Genesee Avenue Saginaw, MI 48607 Phone: (989) 758-1670

Livonia 33231 Plymouth Road L i v o n i a , MI 4 8 1 5 0 Phone: (734) 266-3769

Grand Rapids 3391- B-Plainfield Grand Rapids, MI 49525 Phone: (616) 364-3372

IGT Hotline 1-800-592-4040 Extension 1 Hotline Operators are available 6:00 AM to 12:00 AM Seven Days a Week.

94 LOTTERY CONTACT INFORMATION

Partner Banks in Northern Michigan and Upper Peninsula The Lottery has partnered with a number of banks in the northern Lower Peninsula and the Upper Peninsula in order to serve players in this part of the state. To see a full listing, please visit the Lottery website: www.michiganlottery.com or call the Public Relations office at (517) 373-1237.

Designated Secretary of State Branches The Michigan Lottery and Michigan Secretary of State have designated five Secretary of State branch offices to provide claim processing services for prizes of greater than $600 and up to and including $50,000. Claimants must present the original winning ticket, valid government issued photo ID (driver’s license or state ID), Social Security card and bank account information (account and routing numbers). Prize payment will be made via ACH electronic funds transfer to valid bank accounts the following business day. No checks will be issued at the Secretary of State locations. The five participating branches are listed below:

Escanaba Delta CP Branch #381 305 Ludington St Escanaba, MI 49829

Grayling Grayling- Branch #350 2384C S I-75 Business Loop Grayling, MI 49738

Marquette Marquette- Branch #387 2025 US 41 W Marquette, MI 49855

Sault. Ste. Marie Sault Ste Marie- Branch #374 2700 Davitt St Sault Sainte Marie, MI 49783

Houghton Houghton- Branch #382 902 Razorback Dr. Houghton, MI 49931

95