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LET’S TRANSFORM OUR NEW REALITY INTO OPPORTUNITY!

2011 ANNUAL REPORT New compensation plan: from shared responsibility to full industry financing

Curbside recycling: the most efficient and effective recovery system for Quebec

Voluntary Code for CONTACT INFORMATION the Optimization Éco Entreprises Québec of CP&PM: a fine 1600 René-Lévesque Blvd. West example of a Suite 600 Montréal, Quebec H3H 1P9 proactive initiative by industry MEMBER SERVICES Telephone: 514-987-1700 Toll free in Canada: 1-877-987-1491 “Recycling is Fax: 514-987-1598 Email: [email protected] Remaking”: the first major public ADMINISTRATION awareness campaign Telephone: 514-987-1491 Fax: 514-987-1598 ANGLAISE:Mise en page 1 22/05/12 18:36 Page 3

— TABLE OF CONTENTS Created at industry's initiative, Éco Entreprises Québec (ÉEQ) is a private, non-profit organization whose mission FOREWORD 4 An opportunity to progress and take action is to advocate for companies with regard to their 6 Moving forward to prepare for the future responsibility to finance their share of the net costs of efficient and effective municipal curbside recycling THE SYSTEM 8 Curbside recycling: the most efficient and effective and doing business in keeping with sustainable recovery system for Quebec development principles. — FINANCING 11 Industry's financial commitment Consequently, ÉEQ is responsible for establishing reasonable fees to ensure program financing and, in NEW COMPENSATION PLAN partnership with municipalities and RECYC-QUÉBEC, 13 From shared responsibility to full industry financing of net costs promote efforts to increase the volume of recovered materials through curbside recycling at the lowest STRATEGIC ACHIEVEMENTS IN 2011 possible cost. 16 Voluntary Code for the Optimization of CP&PM: a fine example of a proactive initiative by industry — Certified by RECYC-QUÉBEC since 2005, ÉEQ represents 18 “Recycling is Remaking”: the first major public awareness campaign over 3,000 companies that put containers, packaging and printed matter on Quebec's market and generate 2011 HIGHLIGHTS some $110 billion in sales. 20

OUTLOOK FOR 2012 21

MODEL OF GOVERNANCE 22 Guiding principles 24 Board of Directors 26 Governance and sustainable development

OUR TEAM 30 Small team, big results

PRELIMINARY FINANCIAL STATEMENTS 32 Excerpt of preliminary financial statements

MEMBERS 34 ANGLAISE:Mise en page 1 22/05/12 18:36 Page 5

AN ORGANIZATION WITH VALUE-ADDED ÉEQ: AN ESSENTIAL STAKEHOLDER IN THE CURBSIDE RECYCLING SYSTEM

■ CLIENTELES COMPANIES GOVERNMENT ■ FUNCTIONS LOBBYING ■ ● SCHEDULE OF RS ACTIVITIES CONTRIBUTIONS KE ● C BEST PRACTICES A PRODUCTION AND ● OUTLETS FOR P S/ COMMERCIALIZATION MATERIALS R LE C Y AD CAMPAIGN REPRESENTATION C E R ● TECHNICAL ÉQUIPEMENTS/ ● REPORTING CONDITIONING INFRASTRUCTURES REFERENCES SUPPORT ● REVIEW/ SCHEDULES OF CONTRIBUTIONS INFORMATION/ ACCURACY OF PURCHASING AWARENESS/ COMPANY REPORTS EDUCATION CONTRIBUTIONS COLLECTED FEE STRUCTURE

GENERAL PUBLIC

FINANCEMENT PARTNER IN COMPANIES SORTING G COÛTS NETS THE PHÉNIX DE RECOGNITION E L’ENVIRONNEMENT N

AWARDS E ÉEQ R

SORTING CONSUMPTION A

CENTRES/ L

INSTITUTIONS RECYCLERS P U

STRENGTHENING AND BUSINESSES B

L OF CURBSIDE I

TABLE POUR RECYCLING APPUI RECYC-QUÉBEC C LA RÉCUPÉRATION FINANCIER HORS FOYER R&D ● OUTLETS FOR CONTRIBUTIONS PAID MUNICIPALITIES MATERIALS ● QUALITY TRANSPORTATION OF RECYCLED M APPUI FINANCIAL SUPPORT MATERIALS U N OPTIMIZATION TECHNIQUE OF NET COSTS IC RECOVERY IP A COMPENSATION L IT OF NET COSTS IE S EQUIPMENT/ COLLECTION INFRASTRUCTURES TOUR OF MUNICIPALITIES

● FEE STRUCTURE ● COLLECTION OF CONTRIBUTIONS ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 2 3 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:39 Page 7

AN OPPORTUNITY TO Quebec's new Residual Materials Management Policy (‘the government’s Policy”). Action 19 stipulates that PROGRESS AND TAKE ACTION the government will evaluate the pros and cons of transferring the management of municipal recycling and reclamation programs for containers, packaging and printed matter to industry.

VOLUNTARY CODE FOR THE OPTIMIZATION OF CP&PM: AN INNOVATIVE TOOL FOR OUR MEMBERS I cannot conclude without mentioning one of the achievements in 2011 that best demonstrates the full measure of ÉEQ's know-how and its status as a benchmark eco-organization, both here and A BOARD THAT IS COMPETENT, REPRESENTATIVE BILL 88 – ISSUES AND GAINS internationally. AND FOCUSED ON STRATEGIC ISSUES Most of the first half of 2011 was dedicated to There's no doubt about it, 2011 ÉEQ's mission is to vigorously defend the interests positioning ÉEQ and its contributing companies with On September 15, 2011, ÉEQ released Part 1 of the was a pivotal year for ÉEQ. To of contributing companies. The two new Board regard to the new provisions proposed by the Voluntary Code for the Optimization of Containers, succeed in such a context, it is Directors elected in the course of the year enhance government as part of Bill 88. I can attest that ÉEQ Packaging and Printed Matterdeveloped for the essential to be able to count both the spectrum of skills currently provided by Board spared no efforts in its advocacy of industry interests Food and Health & Beauty sectors – a Canadian first. on a wisely balanced Board of Directors and the representativeness of contributors' when making representations to each level of govern- This important best practices tool sets out an easily business sectors with the addition, for the first time ment, the thoroughness of the arguments put forth exportable process that has drawn favourable com- Directors, a clear distribution of since its creation, of the distribution sector. and the merits of requests for amendment, particularly ments throughout the country and in Europe in addition the respective roles played the with regard to the efficiency and effectiveness of to broadening ÉEQ's excellent reputation. In Quebec, Board and management, as Moreover, in order to optimize its effectiveness, the the curbside recycling system and pressure to make 11 signatory companies have committed to imple- well as rigorously applied risk Board decided to focus on highly strategic decisions municipalities accountable. menting the proposed optimization strategies. It is management procedures. and leave the organization's operational management proof that the industry is able to self-regulate without to its President and CEO. Bill 88, adopted on June 10, 2011, and sanctioned on coercive legislative measures. I urge you to subscribe June 13th of the same year, is a source of discontent to the Code without delay. By rallying its members, RISK MANAGMENT - A PRIORITY and real concern for the industry. industry will be in a position to demonstrate to everyone Finally, the Board set two priorities: first, the imple- the positive effects that can be achieved when the mentation of a process to analyze risks that could However, companies did win some key points. Had industry takes the lead on this issue, from both affect ÉEQ and, secondly, the development of a policy it not been for ÉEQ's proposals, the heavy financial environmental and economic standpoints. on informed risk management. Both are expected responsibility now imposed on industry would not be to be complete in the first quarter of 2012. accompanied by a better definition of costs eligible ACKNOWLEDGEMENTS for compensation or the abolition of net cost negotia- Now that we are at the end of an intense year of hard tions in favour of a process requiring municipalities work and negotiations, I would like to applaud the to submit a report on their net costs signed by their determination and ingenuity of ÉEQ's management external auditors. This situation provides an opportunity, team and personnel. These dedicated people have in the longer term, to improve relations with municipal forged ahead through thick and thin to fittingly advocate organizations and institute a solid system to ensure for companies and provide them with guidance in their accountability. responsibly managing their containers, packaging and printed matter. I also wish to thank my colleagues on QUEBEC'S NEW RESIDUAL MATERIALS the Board of Directors for their generous contribution MANAGEMENT POLICY – A STEPPING STONE and continuing support. In closing, I ask ÉEQ member TOWARD A DIFFERENT CURBSIDE RECYCLING companies to join us so that, together, we can MANAGEMENT MODEL transform our new reality into opportunity! Other avenues are available to better position the E industry for tomorrow's curbside recycling challenges and control costs, particularly in the context of industry's obligation, as of 2013, to pay full compensation for the net costs of operating the system. ÉEQ will study various existing management models in order to Denis Brisebois make sound representations with regard to Action 19 Chair of the Board Q of the 2011-15 Action Plan resulting from ANNUAL REPORT 2011 ANNUAL REPORT ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 4 É 5 ANGLAISE:Mise en page 1 22/05/12 18:40 Page 9

MOVING FORWARD TO EXPERTISE AVAILABLE TO COMPANIES knowledge and expertise. ÉEQ will therefore seek the AFFECTED BY ERP services of recognized and highly credible experts to PREPARE FOR THE FUTURE Over the past six years, ÉEQ has developed solid and carry out this work. multi-faceted expertise. As part of its role as a bench- mark eco-organization, ÉEQ endeavours to be attentive A GREAT TEAM to companies affected by the obligations imposed by Finally, I must acknowledge the valuable contribution extended producer responsibility and share with them of my faithful colleagues and ÉEQ's permanent staff, its experience and know-how. ÉEQ's door is wide the unfailing support and dedication of our Board open to explore how human resources and documen- Chair, Denis Brisebois, as well as the constant tation may be shared with companies targeted by involvement of all Board Members. Together, we are the new ERP regulation. The optimization of resources a tightly knit team that is driven by the values of the and the limitation of our operating expenses, both organization and of the members we represent. current and planned, are also at the heart of ÉEQ's concerns. 2011 marks the end of a long process that resulted A PROACTIVE STRATEGY TO STRENGTHEN in significant changes to Quebec's compensation plan CURBSIDE RECYCLING PREPARING FOR THE FUTURE for the curbside recycling of containers, packaging Curbside recycling is the recovery system that has The industry's obligation to pay full compensation Maryse Vermette and printed matter. With the adoption of the new shown the best progress. In its 5-year Action Plan, starting next year will, of course, bring ÉEQ to play a President and Chief Executive Officer Residual Materials Management Policy and 2011-15 the government set a recycling target of 70% for the premier role in implementing Action 19 of the 5-year Action Plan (“the government’s Policy”) in March 2011 recovery of paper, cardboard, plastic, glass and metal Action Plan for the government’s Policy implementation. and the coming into force of Bill 88 on June 13, 2011, by the end of 2015. The recovery rate for recyclable ÉEQ will study and objectively assess a possible indus- the Government of Quebec realized its objective to materials in the residential sector was 65% in 2010, try take-over of municipal curbside recycling program make companies more accountable for the end-of-life and we are optimistic that the new target will be management. We will need to work constructively and handling of the products they generate. reached by 2015. to call on various stakeholders to contribute their

IMPLEMENTATION OF FULL COMPENSATION However, ÉEQ will leave nothing to chance. We are AS OF 2013 proactive and have implemented a strategy to It is now a fact, the industry will assume full compensa- strengthen curbside recycling. Our actions include: tion of eligible net costs as of 2013. ÉEQ worked • creating a new department for Public Affairs, We must now roll up our diligently to limit the increased financial burden placed Strengthening of Curbside Recycling, that is focused on companies and to have control measures applied to on bringing together stakeholders in the system; sleeves and forge ahead, the net costs of municipal programs. Companies have • developing and distributing best practices tools for as we have many challenges won key points in that eligible net costs are now limited companies; to take up! to operational costs, and the “efficiency and effecti- • launching a vast public awareness campaign in veness” factor, as proposed by ÉEQ, is entrenched cooperation with RECYC-QUÉBEC in order to in the Act. Unfortunately, the government did not encourage residents to make recycling a daily follow up on ÉEQ's proposals for full industry financing habit; and of net costs to come into force starting only in 2015, • planning a tour of Quebec municipalities over and for accountability measures to be imposed on the coming year to raise awareness about the roles municipalities once full compensation is implemented. ÉEQ and contributing companies play, as well as to promote best practices in curbside recycling We must now roll up our sleeves and forge ahead, management, therefore fostering an improved as we have many challenges to take up! partnership with municipalities.

HARMONIZATION OF PRACTICES WITH COUNTERPARTS ÉEQ is sensitive to requests by its members to work on harmonizing practices with counterparts in other provinces in order to, among other things, standardize E company reporting and revise the methodology for developing the fee structure. Open and frank discus- sions in this regard began with Stewardship Ontario in 2011 and will continue throughout 2012. Q ANNUAL REPORT 2011 ANNUAL REPORT ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 6 É 7 ANGLAISE:Mise en page 1 22/05/12 18:40 Page 11

CURBSIDE RECYCLING: THE MOST EFFICIENT AND EFFECTIVE RECOVERY 762,000 TONNES OF MATERIALS were recovered in 2010 through curbside SYSTEM FOR QUEBEC recycling, or 18 times more than the public deposit system for non-refillable containers.

Source: 2011 municipal reports filed on RECYC-QUÉBEC's residual materials management portal

A SIMPLE AND EFFICIENT COLLECTION SERVICE THE RATE OF RECYCLABLE MATERIALS A RECORD: 94% OF WINE AND LIQUOR BOTTLES RECOVERY IN THE RESIDENTIAL SECTOR ARE RECOVERED DOOR-TO-DOOR 99% OF QUEBEC 380 GROUPS OF 36 SORTING CENTRES REACHED 65% A very interesting fact revealed by the 2010 charac- COLLECTION, MIXED HOMES SERVED MUNICIPALITIES Thematières findings résiduelles of the Étude du secteur de Caractérisation résidentiel au Québec des terization study is that materials as varied as wine bottles, AND MULTI-MATERIALS OFFERING CURBSIDE 2010 cereal boxes and even tin cans all have recovery rates RECYCLING (characterization of residual materials in Quebec's over 60%. Wine and liquor bottles have shown the best SERVICES residential sector - the “2010 characterization study”) performance with 94% finding their way to household show that the 60% recovery target set by the govern- recycling bins. All designated materials have contributed ment was not only reached, but topped. In 2010, to the overall rise in recovery rates. Over the past decade, the curbside recycling of municipal curbside recycling recovered almost 65% of containers, packaging and printed matter has made recyclable materials in the residential sector, compared 70% MATERIALS RECOVERY RATE IN 2015: very good progress. The system is deployed throughout Performance of curbside recycling to an average rate of barely 21% ten years before. AN OBJECTIVE WITHIN OUR REACH the province and serves 99% of all Quebec homes in the residential sector It is therefore a fact that people no longer send most Quebec is well on its way to reaching the 70% target with recovery equipment, which in most cases (in %) of their household residual materials to landfill. recovery rate in 2015, as set by Quebec's new Residual consists of a large capacity (360 litres) recycling bin. Materials Management Policy. This objective is within SYSTEMATIC IMPROVEMENT IN THE RECOVERY the reach of Quebecers who aspire to live in a waste-free 70 Everything is being done to simplify recycling by 2015 RATE society. +13% objective residents: it is not necessary to sort recyclable materials 65 The findings of the 2010 characterization study show 60 2008 accepted by municipalities before placing them in the objective that recovery rates for all categories of designated FRUITFUL INVESTMENTS TO STRENGTHEN THE 52 recycling bin. Residents just place all materials mixed 50 materials, without exception, have progressed from SYSTEM together in their bin. 2008 to 2010. Such progress did not happen by chance. Since 2006, 40 ÉEQ alone invested over $8.5 million in studies and THE ONLY RECOVERY SYSTEM IN QUEBEC THAT 30 EVOLUTION IN THE RECOVERY RATE OF RECYCLABLE projects to support the system, which include the Table SHOWS CONSISTENT PROGRESS MATERIALS IN THE RESIDENTIAL SECTOR pour la récupération hors foyer (the “Table”) and the 21 (in %) According to a 2011 Ipsos Décarie survey on recyclables 20 Sorting Centre Assistance Program (Programme d'aide

Recovery rate Average recovery in Quebec (“Ipsos Décarie 2011 survey”), 10 recovery rate per aux centres de tri - PACT). Quebecers believe they recover more than they did material in the Variation in 2010. Characterization studies of residual materials in 0 0 Materials residential sector 2006-2007/2010 The Table0 encourages curbside recycling in public places the residential sector carried out by ÉEQ in cooperation 00 06 10 Source: as well as in hotels, bars and restaurants located on with RECYC-QUÉBEC bears this out. Curbside recycling Paper and cardboard 70.8 +14 municipal and private collection routes in the province Calendar year Glass 82.1 +18 in Quebec is showing consistent progress, with about Metal 52.7 +17 by providing expert advice and financial assistance for 50,000 more tonnes of recyclable materials recovered Plastic 32.6 +6 the installation of recovery equipment. As at March 21, Sources: Source: every year. In 2010, municipalities reported that 762,000 2000, 454 p. Overall recovery rate 64.8 +13 2011, over 2,700 commercial establishments in Montréal, CHAMARD-CRIQ-ROCHE, Caractérisation des matières résiduelles au Québec, ÉCO ENTREPRISES QUÉBEC and RECY tonnes of recyclables were recovered by their curbside Québec City and the Lanaudière region were being Residual Materials in Quebec's Reside résiduelles du secteur résidentiel au Québec 2006-2007, 2007, 32 p. Residual Materials in Quebec's Residential Sector ÉCO ENTREPRISES QUÉBEC and RECYC-QUÉBEC, Caractérisation des matières collection services: impressive performance when Residual Materials in Quebec's Residential Sector; Summary Results, 2011, 4 p. ÉCO ENTREPRISES QUÉBEC and RECYC-QUÉBEC, 2010 Characterization of served. In addition, 141 recyclables drop-off points in , Summary Results, 2011, 4 p. compared to the 43,000 tonnes of non-refillable ÉCO ENTREPRISES QUÉBEC and RECYC-QUÉBEC, 2010 Characterization of municipal public areas were set up in over 435 cities containers recovered in the public deposit system. in all regions of Quebec. ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 8 9 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:40 Page 13

INDUSTRY'S FINANCIAL COMMITMENT

The Table is currently undergoing a period of transition. R&D BUSINESS SECTORS OF CONTRIBUTING COMPANIES In order to ensure fairness among companies, ÉEQ (in $ mi will become the Table's only financial partner from the R&D investments Contributions by sector of activites Retailers, distributors as well as food products and

industry in 2012. ÉEQ and the Ministère du Développe- (in $ million) for the 2009 Schedule of Contributions consumer goods manufacturers make up 32% of ment durable, de l'Environnement et des Parcs (the (in $ million) contributing companies, while 22% are in the general MDDEP) will join forces to each invest $6 million in this Total 3 sector and services, and 14% in the durable goods 28.6 project over a period of 5 years. investments: manufacturing sector. 3 2.6 $8.5M 2.5 The Table will work to encourage materials recovery RETAILERS AND DISTRIBUTORS PAY THE LARGEST 2.5 2.5 along public roads as well as within industry, institutions 2 SHARE OF CONTRIBUTIONS 8.8 and commerce (the “ICI”) served by municipal curbside 2 Retailers, distributors and first suppliers paid $28.6 million, 1.9 1.5 recycling. 1.7 which represent 47% of total contributions. This is 1.5 explained by the fact that their contributions include 1 ASSESSMENT OF CURBSIDE RECYCLING both packaging added at the point of sale, printed ad PERFORMANCE VS. THE DEPOSIT SYSTEM 1 1.1 materials and products frequently sold under private 0.9 0.5 Given Strategy 8 of the 2011-15 Action Plan that 0.4 20.7 brands. accompanied Quebec's new Residual Material Manage- 0.5 0 0.4 0 ment Policy, ÉEQ worked hard in 2011 to solidify «09»«09» LARGE AND SMALL CONTRIBUTORS 0 0 0 curbside recycling's position as the most efficient and Any contributing company may become a member ■ effective system for managing the materials contributing 06 07 08 09 10 11 Retailers, distributors, first suppliers of ÉEQ. Companies that contribute under $100,000 ■ Consumer goods manufacturers companies put on Quebec's market. Indeed, the are considered small contributors and make up the Calendar year ■ Durable0 goods manufacturers government decided to assess, by 2013, the perfor- ■ General, services and others great majority (92.5%) of ÉEQ members. Although mance of the two parallel recovery systems in Quebec, fewer in number (7.5%), companies that contribute i.e. curbside recycling vs. the deposit system, in order over $100,000 pay most of the compensatable to determine which is most effective. Distribution of members by amount (81%) according to the 2009 Schedule of of stakeholders to strengthen curbside recycling and contribution year Contributions. As part of its participation in the Advisory Committee promote its visibility. A steering committee was (number of members) on Residual Materials, ÉEQ asked the MDDEP not to constituted to guide ÉEQ in the start-up of the project INDUSTRY FINANCING OF CURBSIDE RECYCLING: 1300 , broaden the deposit system for non-refillable containers and the development of talking points. AN UNNOTICED REALITY! 96 until an objective assessment has been made of the two Even though the sums involved are significant, the 84 systems. TOUR OF MUNICIPALITIES TO PROMOTE public is generally unaware that companies and orga- 1200 CURBSIDE RECYCLING BEST PRACTICES 1,179 nizations subject to the compensation plan finance CREATION OF A DEPARTMENT FOR PUBLIC Strengthening curbside recycling is closely tied to the 78 1,152 municipal curbside recycling services. AFFAIRS, STRENGTHENING OF CURBSIDE efficiency and effectiveness of municipal curbside 1100

RECYCLING recycling services. ÉEQ will therefore tour municipalities 1,070 From 2005 to 2009, companies paid $201.7 million in In June 2011, ÉEQ's Board of Directors approved the in 2012 to promote best practices and foster a strong compensation to municipalities, of which $54.6 million creation of a new department within the organization. partnership with municipalities and their organizations 1000 in 2009. That amount will increase substantially with The head of the department is mandated to develop charged with managing curbside recycling programs in the larger financial share industry will shoulder following and coordinate the implementation of an action plan order to discuss not only best practices but also the role legislative changes to the compensation plan. It will and communications program to bring together a group played by ÉEQ and contributing companies in financing 900 be important0 to inform the public about the role municipal curbside recycling services. 07 08 09 ÉEQ and contributing companies play in the financing of their municipal curbside Year of the Schedule of Contributions recycling programs. ■ Large contributors ■ Small contributors ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 10 11 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:40 Page 15

Financing of the net costs of municipal curbside recycling NEW COMPENSATION PLAN: FROM (in $ million) SHARED RESPONSIBILITY TO FULL 160

140 INDUSTRY FINANCING OF NET COSTS 81.9

120 74.4

65.4 100

80 44.6 60 54,6 36.5 49.6 40 43.6 29.6 20 Pivotal from a legislative standpoint, 2011 will have 24.3 significant repercussions on the respective responsibilities 0 0 0 of targeted companies and municipalities with 05 06 07 08 09 regard to financing curbside recycling programs for Year of the Schedule of Contributions containers, packaging and printed matter (“CP&PM”). ■ ÉEQ’s share ■ Municipalities’ share including written media QUEBEC'S NEW RESIDUAL MATERIALS MANAGEMENT POLICY In March 2011, the Government of Quebec adopted IN THE SHORT TERM, THE POLICY TRANSFERS COMPANY PARTICIPATION IN SCHEDULE a new Residual Materials Management Policy and a FULL RESPONSIBILITY FOR FINANCING CURBSIDE DEVELOPMENT 2011-15 Action Plan to fully apply the principles of RECYCLING TO INDUSTRY Again this year, contributing companies got involved In 2011, 10,000 communications extended producer responsibility. The Policy prescribes the transfer, from municipalities in the process to develop the Schedules of Contributions. with current and future contributors to industry, of all costs related to recovering and Two committees were set up: the Technical Committee reclaiming recyclable materials in order to encourage (in %) for the Development of the 2010, 2011 and 2012 producers to consider the effects their products have Schedules of Contributions, which provided guidance onQuality the environment. Act as regards The residualAct to materialsamend the management Environment and to amend the Regulation respecting compensation to the Board in a context of regulatory change, and 13 for municipal services provided to recover and reclaim the Special Committee for Magazines, to study specific 9 Progressive increase in issues relating to the addition of this material to the industry financing residual materials printed matter class. Once developed, the 2010, 2011 (in %) (“Bill 88”), adopted in 2011, gave and 2012 Schedules were presented to companies as concrete expression to that provision of the Policy. part of the consultation program as well as at many 25 100 private meetings held with targeted companies and 100 POSSIBLE TRANSFER OF CURBSIDE RECYCLING their associations. 90 SYSTEM MANAGEMENT TO INDUSTRY 80 80 By the end of 2013, Action 19 of the 5-year plan

FAIRNESS TO ALL 70 suggests that the government will go even further in During 2011, ÉEQ continued to identify potential 29 60 its efforts to make companies more accountable by contributors in order to ensure that all targeted com- assessing the pros and cons of transferring the mana- 50 panies pay their fair share. About 30% of the 10,000 gement of municipal curbside recycling of CP&PM 24 40 0 communications sent out by Member Services were to industry. for that purpose. 20 ■ Retailers, distributors, first suppliers In addition, to ensure that Company Reports accurately ■ Consumer goods manufacturers 0 0 cover designated materials, ÉEQ mandated Samson ■ Durable goods manufacturers 0 Bélair/Deloitte Touche to provide guidance in the ■ General, services and others 09 10 11 12 13 development of a process to review agreed-upon ■ Identification of potential targeted companies procedures and improve internal report analysis Year of the Schedule of Contributions processes. These will provide reasonable assurance that reported data and calculations are valid for

determining payable contributions. ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 12 13 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:40 Page 17

Contributions to be collected (in $ million)

150

134.7

BILL 88: MAIN CHANGES TO THE COMPENSATION APPRECIABLE GAINS FOR INDUSTRY, BUT... 114.7 PLAN SOME DEMANDS IGNORED 100 101.1 More than 18 months after being tabled and diligent Although some demands were rejected by the representations by ÉEQ, Bill 88 came into force on government, ÉEQ won some key points on behalf of June 13, 2011, to make substantive changes to the its members, and these were integrated in the final compensation plan. The main points affecting ÉEQ version of Bill 88. 50 are the following: ÉEQ DEMANDS INTEGRATED IN BILL 88 of Contributions, ÉEQ will need to estimate net costs • Progressive increase in industry financing, reaching to calculate the total to be collected, while municipalities 0 100% in 2013 0 will be compensated on the basis of real net costs. • Renaming “written media” class as “newspapers” Application of the efficiency and effectiveness factor 10 11 12 The risk of under-financing resulting from a discrepancy and transfer of magazines to the “printed matter” on the net operating costs of curbside recycling between estimated and real net costs will be offset Year of the Schedule of Contributions class programs by the creation of a risk fund equal to 10% of 2011 • Change in how net costs are allocated to materials net costs, spread out over three years to be funded classes, as follows: New definition of net costs eligible for compensa- by the 2010, 2011 and 2012 Schedules of Contributions. tion, which now consist only of net operating costs, i.e. the collection, sorting and conditioning of At the same time, the significant increase in contribu- 2005-2009 SCHEDULES 2010-2012 SCHEDULES OF CONTRIBUTIONS OF CONTRIBUTIONS recyclable materials tions to be collected also raises the risk of bad debt. AMOUNTS TO BE COLLECTED FOR 2010, 2011 AND Class Part of Class Part of On the advice of its external auditors, ÉEQ therefore of materials net costs of materials net costs Costs relating to recycling bins and information, 2012 SCHEDULES OF CONTRIBUTIONS UNDER THE raised its reserve for bad debt from 1% to 2% of net awareness and education campaigns are excluded NEW COMPENSATION PLAN costs for the 2010, 2011 and 2012 Schedules of Containers and Containers and from net costs Under the new legislative provisions, the total amount Contributions. packaging 60% packaging 60% to be collected from companies for the 2010 and Printed matter 20% Printed matter (+ magazines) 30% Contribution payments for the 2010, 2011 and 2012 2011 Schedules of Contributions will be $215.8 million. The decree approving the 2010 and 2011 Schedules Written media 20% Newspapers 10% Schedules of Contributions may be spread out in The estimated total amount to be collected for the of Contributions is expected in the spring of 2012. several instalments 2012 Schedule of Contributions will be $134.6 million. The Regulation stipulates that, as of the 2012 Schedule

2012 Schedules of Contributions. For the 2013 and ÉEQ DEMANDS IGNORED IN BILL 88 subsequentREALLOCATION Schedules OF COSTS of Contributions, TO MATERIALS ÉEQ is cur- Comparison of the distribution of contributions in the rentlyCLASSES developing, in cooperation with RECYC-QUÉ- 2009 and 2010 Schedules of Contributions TheBEC distribution and specialized of costs firms, to classes a new ofmodel materials of cost is Progressive increase of industry financing to reach (in %) entrenchedallocation per in thematerial. Regulations The resulting for the 2010, model 2011 will then 100% only in 2015, rather than 2013 as proposed in andbe submitted 2012 Schedules to government of Contributions. in a submission For the 2013 prepa- the Bill 2009 Schedule of Contributions 2010 Schedule of Contributions andred bysubsequent RECYC-QUÉBEC. Schedules The of Contributions, government couldÉEQ is then 2 currentlydecide to developing revise the aallocation new model of ofcosts cost to allocation the “contai- Cancellation of the annual allowance not to exceed perners material and packaging,” in cooperation “printed with matter”RECYC-QUÉBEC and “newspa- $3 million to be paid to RECYC-QUÉBEC to cover its 1 3 andpers” specialized classes. firms. The resulting model will management costs 7 4 then be presented to government in a submission preparedAPPRECIABLE by RECYC-QUÉBEC. GAINS FOR INDUSTRY, The government BUT... SOME Cancellation of the allowance amounting to 8.55% could then decide to revise the allocation of costs to of eligible net costs to be paid to municipalities for 6 the “containers and packaging,” “printed matter” management costs 92 and “newspapers” classes. 85

«09» «09»«09»

■ Bad debt ■ Allowance to RECYC-QUÉBEC ■ ÉEQ risk fund 0 ■ ÉEQ administration expenditures and R&D ■ Net costs of municipal curbside recycling programs ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 14 15 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:41 Page 19

VOLUNTARY CODE FOR THE OPTIMIZATION OF CP&PM: A FINE EXAMPLE OF A PROACTIVE INITIATIVE BY INDUSTRY

On September 15, 2011, ÉEQ released Part 1 of the Voluntary Code for the Optimization of Containers, Packaging and Printed Matter– a Canadian first – intended for companies in the Food and Health & Beauty sectors, which produce 80% of packaged products marketed in Quebec. Code Inspired from international experience, the Voluntary constitutes the industry's first voluntary initiative in Canada under the extended producer responsibility program. The Voluntary Code was developed by ÉEQ SIGNATORIES – COMPANIES THAT SET in cooperation with contributing companies and eco- THEMSELVES APART design experts. Pierre Arcand, Minister of Quebec's ManyCode companies have already applied optimization Développement durable, de l'Environnement et des measures to their packaging. By becoming a Voluntary Parcs, attended the launch and heartily applauded signatory, these companies will have an opportu- the initiative. nity to promote their initiatives and, through ÉEQ, will share their best practices. In that regard, ÉEQ will OBJECTIVES publish a directory to recognize companies that have The Voluntary Code was developed with a view to set themselves apart by implementing best practices helping companies better understand and manage the in the optimization of their packaging. When they environmental impacts of their packaging and printed subscribe to the Voluntary Code, these companies are matter. It provides a framework to improve the consis- given access to a distinctive logo that may be displayed tency of their various initiatives by optimizing packaging on communications tools to call attention to the and stimulating innovation. It is designed to be a commitment they have made to lighten their source of inspiration and reference for ecodesign environmental footprint. and best practices in packaging optimization. A BEST PRACTICES TOOL THAT IS EASILY THREE AREAS FOR ACTION AND SEVEN EXPORTABLE PROPOSED STRATEGIES Garnering favourable comments throughout the Based on the principles of reduction at the source, country and in Europe, this important best practices ecodesign and recyclability, the areas for action cover tool sets out an easily exportable process and has seven strategies to guide companies in developing contributed to broadening ÉEQ's excellent reputation. their optimization initiative: life cycle thinking, adopting responsible procurement criteria, improving the As recognized by the Canadian Council of Ministers packaging/product ratio, designing for transport, of the Environment, the Voluntary Code is perfectly improving the usage scenario, improving recyclability aligned with that group's ecodesign objectives, as it and communications. is with those of Quebec's new Residual Materials Management Policy. In Quebec, 11 signatory companies have committed to implementing at least one of the proposed seven optimization strategies. It is proof positive that the industry is able to self-regulate without coercive legislative measures. Voluntary measures are a better option because they encourage companies to take responsibility and encourage improvements that are adapted to their individual reality.

ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 16 ANGLAISE:Mise en page 1 22/05/12 18:42 Page 21

“RECYCLING IS REMAKING”: THE FIRST MAJOR PUBLIC AWARENESS CAMPAIGN

“RECYCLING IS REMAKING”

INFLUENCING THE PUBLIC, A NECESSITY BORNE RALLYING THE PUBLIC TO THE CAUSE AND CONCENTRATION OF TV AND RADIO ADS IN 2011 FROM INDUSTRY'S INCREASED ACCOUNTABILITY INCREASING AWARENESS ABOUT THE PLAYERS The campaign is distinctive in that its communications ÉEQ's role has evolved greatly since the organization was INVOLVED IN CURBSIDE RECYCLING strategies are diversified. Priority was place on TV and certified in 2005. With the introduction of the new com- Launched on the theme of “Recycling is remaking”, the radio ads in the first year, i.e. from the fall of 2011 to the pensation plan, targeted companies will shoulder all the ad campaign uses a positive and rallying approach to fall of 2012, in order to start the campaign boldly. That net costs of municipal curbside recycling services as of making recycling a habit. The campaign stimulates far-reaching traditional media encourages a change of 2013. They wish to raise public awareness about the enthusiasm for materials recovery and behaviour change attitude right in the comfort of home. Radio, which is a extent of the industry's financial support to curbside by encouraging consistent effort. The ads use practical media used recurrently, reaches out to both Anglophone recycling and its commitment to packaging optimization. illustrations to show the significant results that can be and Francophone consumers outside their homes. That, of course, requires ÉEQ to play a strong role in achieved through individual effort. educating Quebecers about their role as citizens and RECREER.CA WEBSITE: A LASTING MEDIUM FOR consumers. The overarching objective is to increase the tonnage CHANGE and quality of materials recovered through curbside The bilingual “recreer.ca” website was launched in the A THREE-YEAR MULTIMEDIA AWARENESS recycling. The campaign's visibility will enhance the fall of 2011 to establish a presence on the web. Both CAMPAIGN reputation of those involved in the curbside recycling educational and entertaining, the site constitutes the With this in mind, ÉEQ, in cooperation with system, particularly ÉEQ and its contributing companies. centrepiece of our interactive strategy for the public RECYC-QUÉBEC, launched a bilingual three-year awareness campaign as well as a lasting medium to multimedia public awareness campaign deployed promote change. throughout Quebec. ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 18 19 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 23

2011 HIGHLIGHTS OUTLOOK FOR 2012

st nd 1 2 STREAMLINING CURBSIDE RECYCLING ● Bring together a group of stakeholders to champion relevant issues and streamline curbside recycling ● Update the analysis of best practices for municipal curbside recycling HALF HALF FEE STRUCTURE ● Conduct a tour of Quebec municipalities to ● Manage company reporting for the 2010, 2011 and raise awareness about ÉEQ and its contributing January September 2012 Schedules of Contributions once they come companies Denis Brisebois becomes Chairman of ÉEQ's Board Presentationtion of Containers, of the VoluntaryPackaging Code and Printed for the MatterOptimiza- into force ● Develop a partnership with the municipal sector of Directors at ● Review the financing formula, in cooperation with to identify and promote best curbside collection the Conference on Canadian Stewardship in Halifax. our counterparts in other provinces and recycling practices ● ● February OfficialOptimization release of of Containers, the Voluntary Packaging Code for and the Printed Develop, in cooperation with companies, applica- Determine markets and outlets for materials 1 Representations on Bill 130 made as part of special Matter tion rules for the 2013 Schedule of Contributions, designated by the compensation plan consultations before the Commission des finances particularly with regard to municipal curbside recy- ● Study existing models of curbside recycling publiques cling programs that serve ICIs. management systems and assess the model best Launch of the multimedia awareness campaign ● Consolidate the Company Report review process adapted to Quebec's situation on curbside recycling, in cooperation with March ● Intensify efforts to identify targeted companies ● Continue the work of the Glass Recycling Committee Adoption of Quebec's new Residual Materials RECYC-QUÉBEC that have not yet fulfilled their obligations ● Implement a new governance structure at the Table Management Policy and related 2011-15 Action Plan pour la récupération hors foyer October ● Deploy the second phase of the recycling awareness PublicationData Produced of the by Supplementary the 2008-2009 AnalysisCharacterization Report on of Public announcement of 2010 recovery rates for campaign in cooperation with RECYC-QUÉBEC Residual Materials from Québec’s Commercial Secto containers, packaging and printed matter in the r TECHNICAL REFERENCES FOR COMPANIES AND residential sector PROMOTION OF BEST PRACTICES April Company consultations on the 2010, 2011 and ● Give members access to information gathered from Call to action by companies subject to the compen- 2012 Schedules of Contributions ÉEQ'sCode forstrategic the Optimization and technological of Containers, watch Packa- REPRESENTING THE INTEREST OF TARGETED ● sation plan with regard to the latest amendments Launch of the “recreer.ca” site in cooperation with Continueging and developingPrinted Matter and promoting the Voluntary COMPANIES ● to Bill 88. RECYC-QUÉBEC Represent companies at the MDDEP's Advisory Committee on the Residual Materials Management Official launch of technical fact sheets - impact of November ● Publish technical fact sheets on the impacts of Policy packaging ● Meetings with European counterparts on management packaging on curbside collection and recycling Make representations to government authorities to: ● Publish a progress report on the application of the > promote curbside recycling as the most efficient May models for the collection of containers, packaging and printed matter Voluntary Code of Best Practices on the Use of and effective recovery system; and Launch of a pilot project for recycling polystyrene Shopping Bags > revise the structure of financing per material, December ● Participate in Packaging Association of Canada following the implementation of Quebec's model June Partnership renewal for the 2012 edition of the initiatives for cost allocation per material Coming into force of the 2009 Schedule of Phénix de l'environnement awards ● Publish the findings of the life cycle assessment of Contributions Launch of the Glass Recycling Committee plastic and fibre end-of-life streams First involvement as partner in the Phénix de ● Continue ÉEQ participation in the Joint Committee l'environnement awards on Recyclable Materials New representations made to the government on Bill 88

Adoption and coming into force of Bill 88

1 Bill 130: An Act abolishing the Société québécoise de récupération et de recyclage – RECYC-QUÉBEC - and to implement the government's 2010-14 action plan to reduce and control expenses through the abolishment and restructuring of certain organizations and funds ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 20 21 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 25

MODEL OF GOVERNANCE FAIRNESS INTEGRITY THOROUGHNESS GUIDING PRINCIPLES TRANSPARENCY

BOARD OF NOMINATING DIRECTORS COMMITTEE To carry out its mission and meet its obligations, ÉEQ developed six guiding principles as part of its strategic plan on which its actions and interventions are to be based:

Obtain stakeholders’ commitment to ÉEQ’s objectives with regard to efficient and effective curbside recycling

Ensure that its decisions are founded on facts and objective studies and obtain, as required, independent expertise to support decision-making AUDIT AND HUMAN GOVERNANCE FINANCE RESOURCES COMMITTEE COMMITTEE COMMITTEE Establish a fee structure that encourages materials recovery, takes account of the net costs of conditioning containers, packaging and printed matter, rates of recovery and environmental criteria

Encourage the adoption of best practices that will reduce the net costs of curbside recycling

Be recognized as a credible partner that focuses on achieving results and maintaining an excellent reputation PRESIDENT AND CHIEF Limit costs related to studies, research and development EXECUTIVE OFFICER and administration expenses to 10% of contributions. Administration expenses may not exceed 5% of total contributions

CORPORATE PUBLIC ADMINISTRATION AFFAIRS, AFFAIRS, MEMBER TECHNICAL AND FINANCE EXTERNAL STRENGTHENING SERVICES SERVICES SERVICES RELATIONS AND OF CURBSIDE

COMMUNICATIONS RECYCLING

ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 22 ANGLAISE:Mise en page 1 22/05/12 18:42 Page 27

BOARD OF DIRECTORS2 BOARD OF DIRECTORS

involved in the application the Comité sectoriel de SYLVIE CLOUTIER SUZANNE BLANCHET3 of Metro's Social Responsi- main-d'œuvre du commerce JEAN-FRANÇOIS Ms. Sylvie Cloutier was Ms. Suzanne Blanchet has bility Policy, particularly de l’alimentation, the Cana- THÉRIAULT appointed President and been President and CEO of measures relating to dian Council of Human Mr. Jean-François Thériault, CEO of the Conseil de la Cascades Tissue Group packaging, residual mate- Resources – Food Sector Vice-President Information CONTRIBUTIONS OF OVER $100,000 CONTRIBUTIONS OF $100,000 OR LESS transformation agroalimen- since 1997 and employed rials management, energy (CCRHSA) and the Conseil Technology, has been taire et des produits de by Cascades Group for over use reduction and sustain- des initiatives pour le pro- working for the Société FOOD AND consommation (CTAC), 30 years. She has been part able fishing. Previously, he grès en alimentation (CIPA). des alcools du Québec for CONSUMER after having been Vice- of Cascades Tissue Group's held a variety of manage- the past 12 years and has President, Communications growth since its beginnings ment positions in the areas over 20 years experience PRODUCT and Public Affairs from and has held various posi- of finance and store opera- MARTIN LABRECQUE in company logistics and MANUFACTURERS 2003 to 2010. Previously, tions in the areas of finance, tions. Mr. Brisebois has a Mr. Martin Labrecque is consulting. He is mandated SECTOR she worked with the sales, operations, procure- Bachelor's Degree in Vice-President, Finance to ensure that the IT organ- Canadian Council of ment and strategic plan- Commerce from Université and Control at Uni-Select ization has the ability to Grocery Distributors ning. Ms. Blanchet studied Laval. He has been sitting Inc. As such, he ensures contribute and respond (CCGD), the Canadian accounting sciences at the on the Boards of several efficiently to the business SYLVIE CLOUTIER SYLVAIN MAYRAND SUZANNE BLANCHET3 PIERRE M. NADEAU control of the assets of the Grand Prix New Product Université du Québec à charitable organizations, company and the analysis priorities of the Crown Member Member Vice-Chair of the Board Member Awards and the Hill and Trois-Rivières. She sits on including Mira, for the and disclosure of its finan- corporation. He holds a ● Appointed to the Board ● Appointed to the Board ● Appointed to the Board ● Appointed to the Board Knowlton firm. Ms. Cloutier the Boards of Food & past 10 years. cial information. Being at Master's Degree in on January 21, 2011 on January 22, 2010 on April 7, 2006 on January 25, 2008 has in-depth knowledge of Consumer Products of Uni-Select for over 22 Business Administration ● Member of the ● Member of the Audit ● Chair of the Audit and ● Member of the Nomi- government issues given Canada (FCPC), the years, Mr. Labrecque has and a Bachelor's in Nominating Committee and Finance Committee Finance Committee nating and Human her employment with the Conseil de la transformation GASTON LAFLEUR contributed to the acquisi- Engineering. ● Designated represen- ● Designated representa- ● Designated representa- Resources Committees federal government and agroalimentaire du Me Gaston Lafleur is the tion and integration of tative of the Conseil de la tive of A. Lassonde Inc. tive of Cascades Tissue ● Designated representa- Société Canada 125. She Canada (CTAC), Innovassur President and Chief over 90 companies, partici- transformation agroali- Group tive of the Quebec holds a Bachelor's Degree (a division of Intact) and Executive Officer of the pated in the development JEAN LEFEBVRE mentaire et des produits Dairy Council in Communications from RONA. Quebec Retail Council, of strategic plans and is Mr. Jean Lefebvre joined de consommation the University of Ottawa with which he has been actively involved in the the Conseil des chaînes de CONTRIBUTIONS OF OVER $100,000 CONTRIBUTIONS OF $100,000 OR LESS and sits on the Boards involved for the past 24 implementation of the restaurants du Québec of four food-sector PIERRE M. NADEAU years. He is a member in management information (CCRQ) ten years ago and associations. Mr. Pierre M. Nadeau was good standing of the systems. He is a member is now the Council's Vice- RETAILERS AND appointed President and Quebec Bar and the Ordre of the management com- President, Government DISTRIBUTORS CEO of the Quebec Dairy des administrateurs agréés mittee of the company. Affairs. In that capacity, he SECTOR SYLVAIN MAYRAND Council in 2003. Among du Québec, holds a Mr. Labrecque holds both promotes and defends the Mr. Sylvain Mayrand is other responsibilities, he Bachelor’s Degree in Civil a Bachelor of Business interests of major food Executive Vice-President negotiates marketing Law (BCL) from McGill Administration Degree from service chains in Quebec and General Manager, agreements relating to the University and has been the Université du Québec as well as those of indepen- Operations, at A. Lassonde. procurement and purchas- certified by the Collège à Montréal and the dent members with regard He is responsible for the ing of raw milk on behalf of des administrateurs de designation of certified to various strategic issues. DENIS BRISEBOIS4 GASTON LAFLEUR FLORENT GRAVEL MARTIN LABRECQUE overall operations of six 90 private dairy processors sociétés (ASC) as a com- management accountant Having studied political e Chair of the Board Member Secretary-Treasurer Member company facilities, includ- in Quebec. Mr. Nadeau pany director. M Lafleur (CMA). science, history and com- ● Appointed to the Board ● Appointed to the Board ● Appointed to the Board ● Appointed to the Board ing purchasing, engineer- held senior executive posi- sits on the Board of munications, Mr. Lefebvre on June 12, 2009 on March 30, 2003 on May 16, 2005 on April 27, 2011 ing, project management tions in various national as- Directors of a number of has been involved in 5 ● Chair of the Nominating ● Member of the Nomi- ● Member of the Human ● Designated representa- and logistics. He has been sociations from 1979 to organizations, including PAULINE D’AMBOISE association work for over and Human Resources nating and Governance Resources Committee tive of Uni-Select Inc. employed by the group for 2003. He holds Bachelor's the Bureau de la sécurité Ms. Pauline D'Amboise, 20 years. Committees Committees ● Designated representa- 10 years. Before joining Degrees in Arts and in privée, the Commission Secretary, Strategic Mana- • Member of the Gover- ● Designated representa- tive of Fromagerie A. Lassonde, Mr. Mayrand Philosophy and completed des normes du travail and gement Committee and nance Committee tive of the Quebec Retail Pimar/Hamel Inc. worked for Les Eaux Master's level studies in Détail Québec. Corporate Secretary of ● Designated representative Council Naya and Shell Canada. Psychology. He is Vice- Desjardins Group, has of Metro Inc. In addition to a Bachelor's Chair of the Board of the been working for Desjardins Degree in Mechanical Fonds de développement FLORENT GRAVEL for the past 25 years. She CONTRIBUTIONS OF OVER $100,000 CONTRIBUTIONS OF $100,000 OR LESS Engineering and a de la transformation Mr. Florent Gravel has is mandated with coordin- Master's in Business alimentaire (FTDA) and been President and CEO ating the development, GENERAL SECTOR - Administration, he has Secretary of the Conseil de of the Association des implementation and over 25 years experience tutelle for the Curateur détaillants en alimentation evolution of governance SERVICES - in the manufacturing publique du Québec. du Québec (ADAQ) since programs, codes of ethics DURABLE GOODS VACANCY sector. He sits on the 2005, as well as a Board and sustainable develop- Boards of the Association Director and Chair from ment policies for the Québécoise des Consom- DENIS BRISEBOIS4 1994 to 2005. Previously, cooperative integrated mateurs Industriels In 2011, Mr. Denis Brisebois he was owner of Marché financial group. She holds d'Électricité (AQCIE) was appointed Vice- Jean-Marc Gravel et Fils a Master's in Organizational and Stewardship Ontario. President Retail Operations, (Metro) in Ville Saint- Ethics from the Université PAULINE D’AMBOISE5 JEAN-FRANÇOIS JEAN LEFEBVRE Metro Banner, Quebec Laurent. Mr. Gravel is also de Sherbrooke and has Member THÉRIAULT Member East, after 30 years with President of the Conseil been involved in a number ● Appointed to the Board Member ● Appointed to the Board major food chains, including de promotion de l'agroali- of Boards of Directors. She on February 24, 2006 ● Appointed to the Board on April 7, 2006 about a dozen years at mentaire québécois sits on the Boards of the ● Chair of the Governance on September 9, 2010 ● Member of the Audit Metro. He has been Vice- (CPAQ), which manages the Centre interdisciplinaire de Committee ● Member of the and Finance Committee President of various Aliments du Québec brand, recherche et d'information ● Member of the Nominating and Audit ● Designated representa- departments within Metro and sits on a number of sur les entreprises collec- Nominating Committee and Finance Committees tive of the Conseil des over the past 13 years. Boards, including Éditions tives-Canada (CIRIEC- ● Designated representa- ● Designated representa- chaînes de restaurants As part of his current du marchand québécois Canada) and the David tive of Desjardins Group tive of the Société du Québec functions, he is deeply (Journal L'Alimentation), Suzuki Foundation. des alcools du Québec

2 Members of the Board as of January19, 2012. The mandates of Mr. Richard Darveau and of Ms. Sophie Gagnon ended on January 21 and February 23, 2011 respectively, and that of Ms. Pauline D’Amboise on January 20, 2012 3 Ms. Suzanne Blanchet was appointed Vice-Chair of the Board on January 21, 2011 4 Mr. Denis Brisebois was appointed Chair of the Board on January 21, 2011 5 Ms. Pauline D'Amboise resigned from ÉEQ's Board on January 20, 2012 ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 24 25 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 29

GOVERNANCE AND SUSTAINABLE DEVELOPMENT

NOMINATING GOVERNANCE HUMAN RESOURCES AUDIT AND FINANCE BOARD COMMITTTEES AS AT DECEMBER 31, 2011 COMMITTEE COMMITTEE COMMITTEE COMMITTEE

● ● ● ● New tool for New Board New salary structure New mandate for NOMINATING COMMITTEE GOVERNANCE COMMITTEE ● selecting candidates leadership: Policy on employee the committee The composition of the Nominating Committee is for Board nomination Appointment of performance ● Analysis of entrenched in the General By-laws. Unlike other COMPOSITION Denis Brisebois as ● Modified organiza- organizational risk committees that have an advisory role, the Nominating Pauline D'Amboise, Chair Chair and Suzanne tional structure management 12 Blanchet as Committee has decision-making authority. Denis Brisebois Vice-Chair Sophie Gagnon13 ● Board member COMPOSITION Gaston Lafleur training program Denis Brisebois, designated representative ● Update of the of Metro Inc., Chair10 Mandate strategic plan Pauline D'Amboise, representative designated by • Propose a policy on governance to the Board, ÉEQ's Board from members of the printed matter monitor its application, formulate amendment class, i.e. Desjardins Group recommendations to the Board as necessary, and Sylvie Cloutier,11 designated representative of the approve the annual disclosure on governance in Conseil de la transformation agroalimentaire et des the annual report COMPOSITION OF THE BOARD OF DIRECTORS Members of the Board are appointed for two-year produits de consommation • Oversee the development of the Code of Ethics In accordance with the organization's General terms and their mandate is renewable. Elected by Gaston Lafleur, designated representative of the and Professional Conduct for employees and By-laws, the Board of Directors is constituted of acclamation at the Annual General Assembly held on Conseil québécois du commerce de détail management, monitor its application and formulate 12 representatives from targeted companies April 27, 2011, Board Directors fulfilled their duties Pierre M. Nadeau, designated representative of the amendment recommendations to the Board, as and organizations, or their associations, distributed throughout 2011; the February 23, 2011, vacancy Conseil des industriels laitiers du Québec necessary as follows: created by the resignation of Sophie Gagnon was not Jean-François Theriault, designated representative of • Propose a policy to the Board to frame the • Two representatives for small, and two represen- filled during the year. the Société des alcools du Québec appointment of ÉEQ representatives to positions tatives for large retailers and distributors outside the organization, monitor its application • Two representatives for small, and two represen- REMUNERATION Mandate and formulate amendment recommendations to tatives for large food and consumer goods Even though the General By-laws allow it, the Board • Identify persons working in active ÉEQ member the Board, as necessary manufacturers has chosen not to pay compensation to its members. companies and organizations, or their associations, • Approve the appointment of the President and • Two representatives for small, and two represen- who are qualified to sit on ÉEQ's Board of Directors CEO to positions outside the organization and tatives for large companies in the general sector, TABLE OF ATTENDANCE AT MEETINGS OF • Establish a list of candidates to propose for receive a report on authorizations given by the including the Société des alcools du Québec as THE BOARD OF DIRECTORS election as members of ÉEQ's Board of Directors President and CEO to staff members well as members of sectors other than those The Committee met on four occasions to establish • Submit to the Board a strategic plan, monitor its Participants Board Meetings previously mentioned, notably service providers a list of candidates for nomination. application and formulate proposals for the update and durable goods manufacturers Blanchet, Suzanne 8/8 of objectives, goals and means used to ensure its Brisebois, Denis 7/8 Cloutier, Sylvie6 6/7 application As at December 31, 2011, 11 directors sat on the D'Amboise, Pauline 4/8 Board and there was one vacancy. During fiscal year Darveau, Richard7 1/1 Gagnon, Sophie8 1/2 2011, the Board of Directors met 7 times and Board Gravel, Florent 8/8 6 Ms. Cloutier was appointed to the Board on January 21, 2011 9 committees, 12 times. Labrecque, Martin 4/5 7 Lafleur, Gaston 7/8 Mr. Darveau's mandate ended on January 21, 2011 Lefebvre, Jean 6/8 8 Ms. Gagnon resigned on February 23, 2011 Mayrand, Sylvain 8/8 9 Mr. Labrecque was appointed during the Annual General Nadeau, Pierre M. 8/8 Assembly on April 27, 2011 Thériault, Jean-François 8/8 10 Since January 20, 2012, the Chair of the Board is, by virtue of that position, Chair of the Nominating Committee 11 Since January 21, 2011 12 Since January 21, 2011 13 Until February 23, 2011 ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 26 27 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 31

• Monitor the evaluation process applied to ÉEQ and reviewed investments and banking services. It Board Members and formulate proposals to the HUMAN RESOURCES COMMITTEE AUDIT AND FINANCE COMMITTEE15 also revised the Committee's mandate and analyzed Board regarding annual objectives to ensure 2011 and 2012 budget forecasts. the proper functioning of the Board and of its COMPOSITION COMPOSITION committees Denis Brisebois, Chair Suzanne Blanchet, Chair COMMUNICATIONS WITH VARIOUS PARTIES • Submit to the Board proposals for the implementa- Florent Gravel Jean Lefebvre With regard to targeted companies, the Board approved tion of various administrative policies, including Pierre M. Nadeau14 Jean-François Thériault a contributors consultation program and received for donations and sponsorships, monitor their Sylvain Mayrand16 comments formulated during consultation meetings application and formulate amendment recommen- Mandate on the 2010, 2011 and 2012 Schedules of Contributions. dations to the Board, as necessary • Evaluate, on an annual basis, the Policy on Employee Mandate • Take note of proposals submitted by members and Working Conditions and formulate amendment • Meet with external financial auditors to discuss As part of the 2010-12 Strategic Plan, the Board of recommend proposals that the Board of Directors proposals as appropriate their mandate, ensure their independence and Directors: might wish submit to the General Assembly • Receive from management proposals for amending formulate a recommendation regarding their fees • reviewed the Communications Plan to better • Report to the Board of Directors ÉEQ's organizational structure for analysis and • Audit quarterly and annual financial statements identify the expectations of various outside clienteles, The Committee met twice during the year. recommendation to the Board and report to the Board and the Annual General including targeted companies and municipalities, • Establish evaluation criteria applicable to the Presi- Assembly with regard to ÉEQ; Achievements dent and CEO's performance as well as operational • Identify and monitor risks that may affect the • authorized a public awareness campaign on curbside The Committee recommended approval of an update objectives to be achieved organization's financial situation and reputation recycling to publicize the industry's involvement in to the organization's 2010-12 Strategic Plan as well • Evaluate, at the end of the year, the President and • Ensure that adequate internal controls are put in financing the system and promote the environmental as the adoption of selection criteria for nominating CEO's performance with regard to the achievement place by management and report periodically and economic benefits of that involvement; and candidates as ÉEQ Board Directors during the Annual of objectives and report to the Board of Directors to the Board • followed up on the implementation of the govern- General Assembly. The Committee also recommended • Ensure that the organization's values and principles • Monitor the organization's fund management ment relations plan. the implementation of a Board Director training are applied to employee relations • Monitor the application of the Board's administra- program and carried out performance evaluations. The Committee met twice during the year. tive policies (policy on investments, delegation of During the first six months of 2011, ÉEQ made strong In addition, the Committee monitored the application authority, etc.), evaluate them and report to the representations regarding Bill 13017 and Bill 88.18 of the Code of Ethics and Professional Conduct for Achievements Board employees and management and reviewed the annual The Committee recommended to the Board that • Study the proposed annual budget, excluding ÉEQ representations to various government authorities disclosure on governance. Technical and Administrative Services Department payroll, before presentation to the Board of onTransparency behalf of the and companies Ethics Act. and organizations it be split and to create the position of Coordinator, Directors represents are made in respect of the Lobbying Finance and Administration. It also proposed amend- • Formulate recommendations to the Board ments to the Policy on Employee Working Conditions. The Committee met four times during the year. The Committee recommended the adoption of a new job classification, a salary structure that reflects the Achievements market, a salary management policy and a bonus plan. During its working sessions, the Committee reviewed Finally, it reviewed the President and CEO's employment financial statements ending December 31, 2011, and conditions and recommended the adoption of evaluation the audit mandate for fiscal year 2011. It studied the criteria that reflect her compensation. organization's internal control procedures and began

the process of assessing risks inherent to the organiza- 14 Since January 21, 2011 tion in order to adopt a risk management policy. The 15 The Audit Committee became the Audit and Finance Committee on January 21, 2011 Committee revised the Financial Commitment Policy 16 Since January 21, 2011 17 Bill 130: An Act abolishing the Société québécoise de récupération et de recyclage – RECYC-QUÉBEC - and to implement the government's 2010-14 action plan to reduce and control expenses through the abolishment and restructuring of certain organizations and funds 18 Bill 88: An Act to amend the Environment Quality Act as regards residual materials management and to amend the Regulation respecting compensation for municipal services provided to recover and reclaim residual materials ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 28 29 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 33

SMALL TEAM, BIG RESULTS

BACK ROW, FROM LEFT TO RIGHT: FRONT ROW, FROM LEFT TO RIGHT: Hélène Samson, Éric Laplante, Marie-Eve Provost, Marguerite Karteris, Claude Boisvert, Maryse Vermette Pascal Roy, Mylène Fugère, Micheline Lavallée, Geneviève Dionne, Élisabeth D’Auteuil, Mathieu Guillemette Caroline Denis, Patrick Legault, Marie Julie Bégin, Marina Pietrosel, Hugo Lapointe, Marie-Andrée Prénoveau, Carole Grenier

EXECUTIVE MANAGEMENT ADMINISTRATIVE SERVICES CORPORATE AFFAIRS, EXTERNAL PUBLIC AFFAIRS – STRENGTHENING MEMBER SERVICES TECHNICAL SERVICES AND FINANCE RELATIONS AND COMMUNICATIONS OF CURBSIDE RECYCLING

Maryse Vermette Hugo Lapointe Marie-Andrée Prénoveau Carole Grenier Marie Julie Bégin Caroline Denis Marina Pietrosel Mylène Fugère B. Sc., MBA CGA BCL, MBA LL.B Director Agent B. Gest., DESS, Ing., M. Sc. A. President and CEO Sust. Devt. Adviser Coordonnator Director Director Hélène Samson Pascal Roy Director Micheline Lavallée Éric Laplante Élisabeth D'Auteuil Data Analyst Agent Geneviève Dionne Executive Assistant Mathieu Guillemette BDI, M. Sc. A. Accounting Technician B. Communications Claude Boisvert Marguerite Karteris Communications Officer M. Env., M. Adm. P. Ecoconception Data Analyst Agent Coordinator Adviser Patrick Legault Marie-Eve Provost Team Leader M. Sc. Gest., M. Sc. Env. Technical Analyst ANGLAISE:Mise en page 1 22/05/12 18:42 Page 35

EXCERPT OF PRELIMINARY MEMBERS' CONTRIBUTIONS FEE DEVELOPMENT PROCESS AND STUDIES Revenues include estimated contributions from com- The amount indicated corresponds to expenditures for FINANCIAL STATEMENTS panies and organizations relating to the 2010 and 2011 studies to develop the Schedules of Contributions and Schedules of Contributions that will be collected in 2012 for projects to strengthen the curbside recycling during and 2013; contributions received in 2011 following the the year. publication of the 2009 Schedule of Contributions; as well as contributions from late-paying companies OTHER REVENUES relating to the 2005, 2006, 2007 and 2008 Schedules The amount indicated corresponds to interest and of Contributions. collection revenues from late-reporting companies, as well as revenues from interest on investments. COMPENSATION DUE TO MUNICIPALITIES Compensation due to municipalities under the 2010 and EXCESS OF REVENUES OVER EXPENDITURES 2011 Schedules of Contributions is determined based FOR THE YEAR on the cost of services provided by municipalities during The income statement for the year ending December On March 16, 2012, the Board of Directors adopted ÉEQ's preliminary financial statements for fiscal year a particular year for the materials or classes of materials 31, 2011, shows a positive balance of $18,174,204. 2011. The financial report is available exclusively upon request. Financial statements for fiscal year ending eligible for compensation, such as curbside recycling, The surplus is a combination of: December 31, 2011, were audited by BDO Canada, s.r.l./S.E.N.S.R.L., Certified Accountants and Advisers. collection, transportation, sorting and conditioning Final issuance of financial statements is conditional on the publication of the 2010, 2011 and 2012 Schedules adjusted according to the efficiency and effectiveness 2011 2010 of Contributions in the Gazette officielle du Québec. factor, plus an amount equal to 8.5% of compensatable Risk Fund1 $7,871,215 — net costs to cover management expenses. Temporary Fund - It is important to note that these financial statements cover two contribution years following the coming into Working Capital2 2,968,049 $1,073,178 force of Bill 88 amending the compensation plan. Real net costs expended by municipalities in 2010 will Temporary Funds - serve as reference for both the 2010 and 2011 Sched- “Printed Matter” ules of Contributions. The compensation will be paid to Income statement 2011 $ 2010 $ and “Containers RECYC-QUÉBEC after contributions for the 2010 and and Packaging”3 1,227,409 (34,104) REVENUES 2011 Schedules will have been received by ÉEQ from Members' contributions Permanent Funds - targeted companies and organizations during 2012 ● 2011 Schedule of Contributions (to be collected in 2012 and 2013) $114,672,689 — “Printed Matter” and 2013, in accordance with transition measures • 2010 Schedule of Contributions (to be collected in 2012 and 2013) 101,094,130 — and “Containers • 2009 Schedule of Contributions 1,227,409 $59,399,162 applicable to the payment and distribution of municipal and Packaging”4 2,494,708 221,296 compensation. • 2008 Schedule of Contributions 1,467,767 (34,104) Unrestricted Funds 3,612,823 (620,006) • 2007 Schedule of Contributions 652,361 322,623 • 2005-2006 Schedule of Contributions 374,580 (101,327) UNCOLLECTIBLE CONTRIBUTIONS TOTAL $18,174,204 $640,364 TOTAL REVENUES $219,488,936 $59,586,354 Uncollectible contributions for the 2010 and 2011 Schedules of Contributions have been estimated at 2% 1 Risk Fund: this Fund, established in an amount that corresponds of projected contributions, compared to 1% for the to a percentage of the contributions to be collected under the 2010 EXPENDITURES and 2011 Schedules of Contributions, guards against the possible 2009 Schedule, due to risks resulting from the greater underestimation of the net costs when establishing subsequent Compensation due to municipalities (to be paid in 2012 and 2013) $185,806,260 $54,572,326 share of municipal curbside recycling program financing Schedules. 5,569,934 Uncollectible contributions 845,799 to be shouldered by companies. 2 Temporary Fund - Working Capital: this fund serves to cover Allowance paid to RECYC-QUÉBEC (to be paid in 2013) 5,400,000 — operational activities for a period of 12 months. Administration expenses 3,050,221 2,346,931 3 Temporary Funds - "Printed Matter" and "Containers and ALLOWANCE PAID TO RECYC-QUÉBEC Schedule development process and studies 2,104,322 1,592,837 Packaging:" these Funds, which are tied to the adjustment clause The new Regulation respecting compensation for in the Schedule of Contributions, account for surplus amounts TOTAL EXPENDITURES $201,930,737 $59,357,893 municipal services provided to recover and reclaim received or cover a shortfall in the amount estimated for Schedule years that have not expired. These amounts are held in these funds residual materials stipulates that a maximum amount until Schedule deadlines expire. The funds are then redistributed, in respect of the rules, to contributors or transferred to the OTHER REVENUES $ 616,005 $ 411,903 of $2.7 million per Schedule of Contributions is to Permanent Funds according to category of materials. be paid to RECYC-QUÉBEC in 2013 to cover its 4 Permanent Funds - "Printed matter" and "Containers and management costs and other expenses related to Packaging:" these Funds correspond to the organization's Excess of revenues over expenditures for the year $ 18,174,204 $ 640,364 permanent resources and include surplus amounts held for the the compensation plan. "Printed Matter" and "Containers and Packaging" classes, after Schedule deadlines have expired. ADMINISTRATION EXPENSES The amount indicated corresponds to the cost of running the organization, including salaries and benefits, professional fees, communications and consultants, rent and other operating expenses during the year. ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 32 33 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 37

MEMBERS

Groupe Vegco inc. Lifescan Canada Ltd. Renaud-Bray FOLLOWING IS A LIST OF MEMBERS IN GOOD STANDING OF ÉCO ENTREPRISES QUÉBEC AS OF Groupe Yellow inc. Lindor Inc. Résines Sefaco inc. MARCH 16, 2012. TO BE IN GOOD STANDING, COMPANIES AND ORGANIZATIONS MUST HAVE FILED A H. Chalut ltée Linen Chest Inc. Retail Council of Canada H. Paulin & Co. Limited Linge de maison Lawrence inc. Roche Diagnostics COMPANY REPORT AND PAID THEIR CONTRIBUTION IN ACCORDANCE WITH THE 2009 SCHEDULE OF H.B. Promotion Inc. Loblaw Companies Limited Rona inc. Harry Rosen Inc. LS Travel Retail North America Ronor International Inc. CONTRIBUTIONS AND HAVE CONFIRMED, AS PRESCRIBED IN ÉEQ'S BY-LAWS, THEIR WISH TO BE A Helen of Troy Lululemon Athletica Canada Inc. Rozon Batteries Inc. MEMBER OF ÉEQ WHEN THEY SUBMITTED THEIR COMPANY REPORT. Henkel Consumer Adhesives Lumen, a division of Sonepar Canada inc. Running Room Canada Inc. HMV Canada Inc. Lunetterie New Look inc. S.D. Variations inc. Holt Renfrew Luxottica Retail Sail Plein Air inc. Home Depot Canada M&M Meat Shops Ltd. Saint-Hilaire inc. r Inc. Bizou International Inc. Derco Horticulture inc. Home Hardware Stores Limited Mademoiselle Ellégance inc. SCA La Seigneurie s Canada inc. RETAILERS, DISTRIBUTORS, FIRST Bombay & Co. Design Creative International C.D.I. Inc. HoMedics Group Canada Co. Magasins Lecompte inc. Sears Canada Inc. on Versailles inc. SUPPLIERS Bouclair Despres Laporte inc. Hudson's Bay Company (HBC) Magasins Trevi inc. Serum International Inc. ulture inc. Boulangerie Coop du Royaume Devanlay Canada Inc. IC Company's Canada Inc. Maison Éthier Shafer-Haggart Ltd. ive International C.D.I. Inc. 105766 Canada Inc., Mega Watt Hydro Boulangerie La Mère Michèle inc. Distinctive Appliances Inc. IKEA Marc Bovet inc. Shaklee Canada Inc. - DSA orte inc. 149667 Canada Inc., on account of Boulangerie Repentigny inc. Distributions Mondoux inc. (les) Îlot 307 Inc. Margarine Golden Gate-Michca Inc. Shiseido (Canada) Inc. nada Inc. Centre Hi-Fi Boulangerie Snowdon Dollarama L.P. Imperial Oil Matelas Bonheur Shoppers Drug Mart Inc. ppliances Inc. 3019969 Canada Inc. (LOIS Jeans (Canada)) Boulangerie-Pâtisserie Dumas inc. Dow Chemical Company Canada Inc. Importations & Distributions B.H. inc. Mcmahon Distributeur Pharmaceutique inc. Simons Inc. Mondoux inc. (les) 3095-6395 Québec Inc. Boutique Jacob inc. Dorfin Distribution inc. Indigo Books & Music Mégaburo inc. Slush Puppie Canada Inc. P. 3095-7450 Quebec Inc., Distribution Directa Boutique le Pentagone inc. Dr JO Lambert ltée J.E. Mondou ltée Meilleures Marques ltée Sobeys Québec al Company Canada Inc. 3163946 Canada Inc. Boutique Marie-Claire inc. Druide Informatique inc. J.L. Freeman S.E.C. Messageries Dynamiques Société Coopérative Agricole ution inc. 3461491 Canada Inc. Boutique Signal inc. Dutal inc. Jacques Lemieux (grossiste) inc. Metro Richelieu inc. Des Bois-Francs rt ltée 9030-5418 Québec Inc. Bowring & Co. Inc. Duvernay inc. Jardel Distributors Inc. Meuble Idéal ltée Sony Pictures Home Entertainment matique inc. A & V 2000 Inc. Brault & Bouthillier ltée Ecco Shoes Canada Inc. Jamieson Laboratories Meubles Branchaud inc. Sopar Cosmetics Inc. A. Setlakwe ltée Browns Shoes Inc. Elco Fine Foods John Deere Limited Meubles Domon ltée Sport Dinaco Inc. Abond Plastics Corp. Burgham Sales Ltd. Emco Corporation Joshua Perets Group Inc. Meubles JC Perreault inc. Sports Experts 2000 inc. Canada Inc. Acces Floral Inc. Burton Snowboards Enesco Canada Corporation Kao Canada inc. Michael Rossy ltée Springs Canada Inc. ods Accessoires pour vélos O.G.C. ltée C. B. Powell Ltd. Entreprises Ernest (Mtl) ltée (les) Kidde Canada Michelin Amérique du Nord (Canada) inc. Stevens Omni Inc. ation Acema Importations inc. Cams Inc. Entreprises Sea Monster inc. (les), a division Kimpex Inc. Midlon Foods iIc. STIHL Limited da Corporation Aliments Leika inc. (les) Canac-Marquis Grenier ltée of Diffusion Aquasport Kosmic Distribution Mitsubishi Motor Sales of Canada Inc. Structube Ltd. rnest (Mtl) ltée (les) Administration LVER inc. Canadian Tire Corporation Limited Entreprises M.D. inc. La Boule-Miche, Micro-Boulangerie inc. Mobilia Intérieurs inc. Sugi Canada ltée ea Monster inc. (les), Aliments Merci (les) Canaropa (1954) inc. Esposito Food Market Ltd. La Boutique L'Ensemblier inc. Mode Le Grenier inc. Suncor Énergie inc. n de Diffusion Aquasport Albert Perron inc. Carquest Canada Ltd. Euro-Excellence inc. La Compagnie Regitan ltée Montreal Kosher Bakery Sunopta inc. M.D. inc. Aliments Patiboul inc. Casa Cubana/Spike Marks Inc. Extreme Pita Corporation Quebec Inc. La Coop Fédérée Moores The Suit People Inc. Supertek Canada inc. d Market Ltd. Allergan Inc. CDMV inc. Fabricville Company Inc. La Coop Lac Mégantic Lambton Mountain Equipment Co-op Suzy's Inc. nce inc. Amerella of Canada Ltd. Centre du pneu M.C. inc. Familiprix La Cordée Plein Air inc. National Herring Co. Swarovski Canada Ltd. Corporation Quebec Inc. Ameublements Tanguay, Centre de Centura Québec ltée Favuzzi International Inc. La Fruiterie du Jardin inc. National Importers Canada Ltd. Synnex Canada Limited ompany Inc. distribution Céramique Décor MSF inc. Federal-Mogul Canada Ltd. La Maison AMI-CO (1981) inc. Nature's Sunshine Products Tech-Mix, a division of Bauval inc. AMG Medical Inc. Ceratec inc. Ferring Inc. La Maison du Meuble Corbeil inc. Nergy Santé inc. Terra Café et Thé ltée national Inc. Amscan Distributors (Canada) Ltd. Chalifour Canada Fonora Textile Inc. Laboratoire G.M.F. New York Fries The Aldo Group Inc. ul Canada Ltd. Anglo-Canadian Housewares, L.P. Chaussures Bo-Pied inc. Foot Locker Canada Corp. Laboratoires Colba Inc. Novelis Foil Products The Brick Warehouse L.P. Antirouille Métropolitain Chaussures Brown du Canada ltée Fourniture de bureau Denis inc. Lalumière Foods Inc. Nutri-Zoo Inc. The Business Depot Limited e Inc. APRES L'IMAGE Éditions Chaussures Rubino inc. (les) Frères Di Ioia inc. (Les) Le Château inc. Old Navy (Canada) Inc. The Children's Place (Canada) L.P. Canada Corp. Ares Equipment & Distribution Chidaca International Inc. Fromagerie Pimar / Hamel inc. Le Glacier Bilboquet inc. Olympia Tile International Inc. The Mibro Group e bureau Denis inc. Associated National Brokerage Inc. Clark Drouin Lefebvre inc. Galderma Canada Inc. Le Groupe Dans un Jardin Omer Deserres inc. The North West Company L.P. inc. (Les) Aubaine du Tapis Saucier Inc. Coats & Clark Gap (Canada) Inc. Le Groupe Jean Coutu (PJC) inc. Oval International Inc. The Pampered Chef - Canada Corp. imar / Hamel inc. Automobility Distribution Inc. Cobalt Pharmaceuticals Inc. GB Micro Electronics Le Groupe Multi Luminaire inc. P. K. Douglass Inc. The Shopping Channel, a division of Rogers nada Inc. Autruche Colabor S.E.C. GEOX Canada Inc. Le Marché Végétarien inc. Pâtisserie Duquette inc. Broadcasting Limited ) Inc. Avon Canada inc. Compagnie Safdie inc. (La) Germain Larivière (1970) ltée Le Naturiste Jean-Marc Brunet inc. Patrick Morin inc. The Source (Bell) Electronics Inc. ctronics Avril Conseil canadien du commerce de Giant Tiger Stores Limited Le SuperClub Vidéotron ltée Payless Shoesource Canada L.P. Thomas, Large & Singer Inc. a Inc. Bath Fitter Distribution Inc. détail (CCCD) Glasgow Manufacturing, a division Le Veau Charlevoix Philippe de Vienne et ass. inc. Toys R Us Canada vière (1970) ltée Beauté Star Bédard Montréal inc. Convectair-NMT Inc. of Laser Sales Inc. Lenbrook Pièces d'autos Transit inc. Tree of Life Canada Inc. tores Limited Bell-Gaz ltée Co-op Atlantic Goedike Canada Inc. Leon's Furniture Limited Pier 1 Imports (U.S.), Inc. Truserv Canada nufacturing, une division Benix & Co. Coopérative Agricole de la Baie des Chaleurs Golf Town Operating Limited Partnership Les Ailes de la Mode inc. Pierre Fabre Dermo Cosmétique Canada inc. TVA Films, member of Groupe TVA les Inc. Benny B.B.Q. Longueuil inc. Coopérative Agricole Régionale Parisville Goodyear Canada Inc. Les Attaches Sunpak Canada inc. Pizza Pizza Limited UAP inc. ada Inc. Bentley Leathers Inc. Coopérative d'Alentour Gourmet Nutrition F.B. Inc. Les Aubaines Choc Alma ltée Pneus Unimax ltée Ultramar ltée perating Limited Partnership Best Buy Canada Ltd. Coopérative Horticole Groupex Groupe Archambault inc. Les Bijouteries Doucet 1993 inc. Poissonneries Odessa inc. Uniprix inc. nada Inc. Bestseller Wholesale Canada Inc. Coranco Corporation Limited Groupe B.M.R. inc. Les Chocolats Favoris inc. Potvin & Bouchard inc. Uni-Sélect inc. rition F.B. Inc. Bijouterie Monaco Corbeil Électroménagers Groupe Bikini Village inc. Les Cultures de Chez Nous inc. Prestilux Inc. Utex Corporation ambault inc. Bio Lonreco Inc. Corneau et Cantin ltée Groupe Cantrex inc. Les Distributions Amiel ltée Prime CarCare Group Inc. Vast-Auto Distribution ltée R. inc. Bio-Actif inc. et compagnies affiliées Corporation Bella Vita International Groupe CDREM inc. Les Distributions Saeco ltée Produits Adonis inc. Vidéo et Boutique Sexxx Plus i Village inc. Bioforce Canada inc. Corporation La Senza Groupe Dynaco, Coopérative Les Entreprises Vagabond inc. Produits Phoenicia inc. Wal-Mart Canada Corp. rex inc. Birks & Mayors Inc. Costco Wholesale Canada Ltd. agroalimentaire Les Industries Pantorama inc. Produits Shell Canada Warnaco of Canada Company EM inc. Côté-Réco inc. Groupe Dynamite inc. Les Magasins Korvette ltée Promotion Kaboom inc. Wella Canada Inc. co, Coopérative Couche-Tard inc. Groupe Éthier inc. Les Meuneries Mondou Purity Life Health Products Winners Merchants International L.P. taire Counseltron Ltd. Groupe Gagnon Frères inc. Les Produits Aromatiques Clair de Lune inc. QPro Canada Inc. Yves Rocher Amérique du Nord inc. mite inc. Danier Leather Inc. Groupe International Travelway inc. Les Produits de Santé Audessa inc. Québec Loisirs inc. Zwilling J.A. Henckels Canada Ltd. r inc. Dannyco Trading (Canada) Ltd. Groupe Matériaux Coupal inc. Les Produits Saint-Henri inc. Quebecor MediaPages Inc. non Frères inc. Danson Decor Inc. Groupe PharmEssor inc. Les Publications Modus Vivendi inc. Quincaillerie Richelieu ltée national Travelway inc. Déco Surfaces Canada inc. Groupe Rossignol Canada inc. Les Serres Arundel S.E.N.C. Reinhart Foods Ltd. riaux Coupal inc. Décors Maison Versailles inc. Groupe Sogides inc. Les Serres Royales Reitmans (Canada) Limited ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 34 35 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:42 Page 39

Commission scolaire des Appalaches Boston Pizza International Inc. Commission scolaire des Bois-Francs Fédération québécoise de camping et La Cie Matériaux de Construction BP Canada Matériaux de construction Probex inc. GENERAL SECTOR (SERVICES AND Briques Hanson ltée Commission scolaire des Chênes de caravaning inc. La Commission des relations du travail Mattel Canada Inc. MANUFACTURERS, DURABLE PRODUCTS) Brother International Corporation Commission scolaire des Draveurs Fenplast inc. La Compagnie d'Assurance Belair Inc. Mazda Canada Inc. (Canada) Ltd. Commission scolaire des Grandes- Festival du Nouveau Cinéma de Montréal La Compagnie d'Assurance Primerica McDonald's Restaurants of Canada Limited A & W Food Services of Canada Inc. BSH Home Appliances Ltd. Seigneuries Fonds Promotionnel RE/MAX inc. du Canada MEGA Brands Inc. A. Richard G.P./S.E.N.C. Bureau d'audiences publiques sur Commission scolaire des Hautes-Rivières Ford Motor Company of Canada La Compagnie Mutuelle d'Assurance Meloche Monnex inc. Accent-Fairchild Factory Group l'environnement Commission scolaire des Hauts-Bois de Franchises Cora inc. Wawanesa Mercedes-Benz Canada Inc. Acer America Corporation Burger King Restaurants of Canada Inc. l'Outaouais Franklin Templeton Investments Corp. La Corporation Internationale Masonite Mercier Wood Flooring Inc. Adfast Distribution et ventes aux détails inc. Bytheowner Inc. / Duproprio inc. Commission scolaire des Hauts-Cantons Garaga inc. La Financière Agricole du Québec Messageries De Presse Benjamin inc. Agence de la santé et des services sociaux C.L.D. de Portneuf Commission scolaire des Monts-et-Marées Garant GP La Régie du bâtiment du Québec Métaltech-Oméga inc. de la Mauricie et du Centre-du-Québec CAA-Québec Commission scolaire des Navigateurs Gardena Canada Ltd. La Société du Vieux-Port de Montréal Meubles Concordia ltée Agence de la santé et des services sociaux Cabanons Fontaine inc. Commission scolaire des Portages-de- Gates Canada Inc. La Survivance, compagnie mutuelle Microsoft de l'Outaouais Câble Axion Digitel inc. l'Outaouais Gaz Métro d’assurance-vie Ministère de la Culture, des Communications Agence de santé et de services sociaux de Caisse de dépôt et placement du Québec Commission scolaire des Premières- GE Lighting Laurentide Ressources inc. et de la Condition féminine l'Abitibi-Témiscamingue Canadel Furniture Inc. Seigneuries General Motors of Canada LBC Canada Inc. Ministère de la Justice du Québec Agence Métropolitaine de Transport Canadian Thermos Products Inc. Commission scolaire des Trois-Lacs Gentec International Le Café Dépôt inc. Ministère de la Santé et des Services sociaux Air Canada Vacations Canarm Ltd. Commission scolaire du Chemin-du-Roy Gestion Férique Le Directeur général des élections du Ministère de l'Éducation, du Loisir et AkzoNobel Canada inc. Canon Canada Inc. Commission scolaire du Fleuve-et-des-Lacs Goodfellow Inc. Québec du Sport Altex Decoration Ltd. Cara Operations Ltd. Como Pizzeria Gracious Living Industries Le Groupe Innovak Ministère de l'Emploi et de la Solidarité Amerispa Inc. Caron & Guay inc. Compagnie d'Assurance-vie Croix Bleue Groupe Carreaux Céragrès inc. Le Groupe Vertdure inc. sociale Amex Bank of Canada Casio Canada Ltd. du Canada Groupe Dutailier inc. Le Massif inc. Ministère de l'Immigration et des Anchor Hocking Canada Caztel Communications The Standard Life Insurance Company of Groupe GMCR Canada S.E.C. Le Muffin Plus inc. Communautés culturelles Apple Canada Centre d'animation, de développement et Canada Groupe Lou-Tec inc. Le Québec Maritime Ministère des Finances Applica Canada de recherche en éducation (CADRE) Compagnie Jean Duceppe Groupe Lyras inc. Le Salon International de l'Auto de Ministère des Ressources naturelles et Armoires de Cuisines Action,a division of Centre des Mets de Montmagny ltée Conair Consumer Products Inc. Groupe Optimum inc. Montréal ltée de la Faune 2757-5158 Québec inc. Century 21 Canada, Société en commandite Concept SGA inc. Groupe Promutuel, Fédération de Lenovo (Canada) inc. Moen Inc. Arrow Games Inc. Certainteed Gypsum Canada Inc. Conseil des Arts et des Lettres du Québec sociétés mutuelles d'assurance générale Lego Canada Inc. Moniteurs Angelcare inc. Ashton Casse-Croûte inc. CGC Inc. Conseil des chaînes des restaurants du Groupe Seb Canada Les Abris Harnois inc. Mon-tex Mills Ltd. Assemblée Nationale Chambre des notaires du Québec Québec (CCRQ) Groupe Sportscene inc. Les Bois de plancher PG inc. Mont Blanc S.E.C. Association de Villégiature de la Station Chaussures De Luca Montréal inc. Conseil des métiers d'art du Québec Groupe TVA inc. Les Éditions du Boréal Motorola Mobility Canada Ltd. Mont-Tremblant Choice Hotels Canada Inc. Conway Jacques Courtiers d'Assurances inc. Groupe Voyages Québec inc. Les Éleveurs de volailles du Québec Mouvement Desjardins Association des jardiniers maraîchers du Cholesterol Plus Inc. Corporation de développement culturel Groupe Yves Légaré inc. Les grands feux du Lac-Leamy Mr Lube Canada LP Québec Chrysler Canada Inc. de Trois-Rivières H&R BLOCK Canada Inc. Les Industries Bonneville ltée Musée de la civilisation Association Maritime du Québec CIBC Cryopak Industries (2007) ULC Hamilton Beach Brands Canada Inc. Les Industries Trovac ltée Musée national des beaux-arts du Québec Association Touristique des Laurentides Cirque du Soleil Cuisines Rochette (1976) inc. (les) Hasbro Canada Corporation Les Produits Aluminium P.S. inc. National Manufacturing of Canada Inc. Association Touristique Régionale de Citifinancière Canada Inc. Curateur public du Québec Henry Canada Inc. Les Produits Armodec ltée NCR Corporation Charlevoix Club Med Sales Canada Inc. Dairy Queen Canada Inc. Hewlett-Packard (Canada) Co. Les Promotions Atlantiques inc. Nikon Canada Inc. Association Touristique Régionale Saguenay- Cobra Anchors Co. Ltd. Dale Parizeau Morris Mackenzie Inc. Honda Canada Inc. Les Restaurants D.Lafleur inc. Nintendo of Canada Ltd. Lac-Saint-Jean Cogeco Cable Québec S.E.N.C. Danby Products Ltd. Honeywell Asca Inc. Les Rôtisseries St-Hubert ltée Nissan Canada Inc. Autorité des Marchés Financiers Collège Durocher Saint-Lambert Daubois inc. HSBC Bank Canada Les Stations de la Vallée de Nokia Products Limited Aviva Collège International Marie de France De Longhi America Inc. HSBC Finance Saint-Sauveur inc. Nuera Air Inc. AXA Assurances inc. Collège Letendre Décors de maison Commonwealth inc. Hydro-Québec Distribution Les Textiles Patlin inc. Office de la protection du consommateur Bain Ultra inc. Collège Mont-Saint-Louis Dell Canada Inc. Hyundai Auto Canada Corp. Les Tourbières Berger ltée Office franco-québécois pour la jeunesse Bank of Montreal Collège Notre-Dame Distribution Madico inc. Ideal Security Inc. Lexmark Canada Inc. Office québécois de la langue française Banque Laurentienne du Canada Collège Regina Assumpta (1995) Domaine du Ski Mont-Bruno inc. Industrielle Alliance, Assurance et services LG Electronics Canada Inc. Panasonic Canada Inc. Banque Nationale du Canada Collège Stanislas inc. Drain-Vac International 2006 Inc. financiers inc. Lincoln Electric Company of Canada L.P. Peintures M.F. inc. BeaverTails Canada Inc. Colonial Elegance Inc. Duchesne et Fils ltée Industries JSP inc. Literie Giddings ltée Peinture Micca inc. Bélanger VT Laminates Commensal S.E.C. Dyson Canada Limited Institut de Formation Professionnelle inc. Little Caesar of Canada Inc. Pensionnat du Saint-Nom-de-Marie Bell Canada Commission Administrative des Régimes École de musique Vincent-d'Indy Institut de tourisme et d'hôtellerie Loto-Québec Permacon Montco Bell Canada - Marketing et communications de Retraite et d'Assurances École nationale de police du Québec du Québec Louis Garneau Sports inc. Pioneer Electronics of Canada Inc. Bell Distribution Inc. Commission de la construction du Québec El Ran Furniture Ltd. Intact Compagnie d'assurance Loxcreen Canada Plastival inc. Benjamin Moore & Co. Commission de la Santé et de la Sécurité Electrolux Canada Corp. International de montgolfières de Saint-Jean- Loyalty Management Group Canada Inc. PMTROY Assurances et services BHM Medical Inc. du Travail du Québec Elfe Juvenile Products sur-Richelieu L'Union-Vie, Compagnie Mutuelle financiers inc. Bissell Canada Corporation Commission des lésions professionnelles Emerson Electric Canada Limited Invesco Trimark ltée d'Assurances PPG Canada Inc. Black & Decker Hardware & Home Commission des normes du travail Énergie Cardio Investors Group Lussier cabinet d'assurances et services fi- Produits Neptune inc. (les) Improvement Commission scolaire Au Coeur-des-Vallées Envirogard Products Limited IPEX Electrical Inc. nanciers inc. Projets Saint-Laurent/ Jour de la Black and Decker Canada Inc. Commission scolaire de Charlevoix Épargne Placements Québec Ipex Inc. MAAX Bath Inc. Terre Québec BMW Group Canada Commission scolaire de Kamouraska- Epson Canada Ltd. Ivanhoé Cambridge Inc. Mabe Canada Inc. Proprio Direct inc. Boa-franc S.E.N.C. Rivière-du-Loup Equita, Commerce équitable Oxfam Québec J. Benny Inc. Mackenzie Financial Corporation / Quickstyle Industries Inc. Boiseries Rousseau inc. Commission scolaire de la Baie-James Expomax Canada Inc. Jascor Housewares Inc. Corporation Financière Mackenzie Quiznos Canada Restaurant Corp. Bombardier Produits Récréatifs Commission scolaire de la Beauce-Etchemin Federated Insurance Company of Canada JELD-WEN, a division of Donat Flamand Magazine Prestige Raleigh Canada Ltd. Boomerang Tracking Inc. Commission scolaire de la capitale Fédération canadienne de l'entreprise JELD-WEN of Canada Ltd. Maison des Futailles S.E.C. Raymond Chabot Grant Thornton, Boshart Industries Inc. Commission scolaire de la Côte-du-Sud indépendante Johnson Level and Tools Inc. Makita Canada Inc. S.E.N.C.R.L. Bostik Canada Ltd. Commission scolaire de la Région-de- Fédération des pourvoiries du Québec Julien Beaudoin ltée Manoir du Lac Delage RCR International Inc. Sherbrooke Fédération des producteurs de lait du Kaycan Ltd. Manufacture Leviton du Canada ltée Reader's Digest Canada Commission scolaire de la Riveraine Québec Kia Canada Inc. Manufacturier Techcraft Inc. Redberry Resto Brands Inc. Commission scolaire de la Vallée-des- Fédération des producteurs de pommes Klassen Bronze Limited Manuvie Financial Régie de l'assurance maladie Tisserands de terre du Québec KODAK Canada Inc. Mapei inc. du Québec Commission scolaire de l'Énergie Fédération des producteurs de porcs Kruger Products Limited Masco Canada Limited Régie des alcools, des courses Commission scolaire de Montréal du Québec L'Équipe Spectra Masonite International Quebec Stiles and et des jeux Commission scolaire de Portneuf Fédération interdisciplinaire de l'horticulture La Capitale assurances générales inc. Rails Division Régie des installations olympiques Commission scolaire de St-Hyacinthe ornementale du Québec La Capitale Groupe financier inc. Master Lock Company Régie des rentes du Québec ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 36 37 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:43 Page 41

Régie du logement Technoform Industries ltée Cavendish Farms Frito-Lay Canada,a division of Pepsi-Cola Laboratoires Nicar inc. Rembourrage RE-NO Télébec Société en commandite MANUFACTURERS, CONSUMER Centura Brands Inc. Canada ltée Laboratoires Reynard inc. René Corriveau et Fils inc. TELUS Corporation PRODUCTS Chanel inc. Fromagerie Bel Canada Labrador Laurentienne inc. RERS, CONSUMER Réseau de transport de la Capitale - RTC The Bank of Nova Scotia Chapman's Ice Cream Fromagerie Bergeron inc. Laiterie Chagnon Restaurants Giorgio (Amérique) ltée The Empire Life Insurance Company 2318-4211 Québec inc. Charcuterie La Fernandière inc. Fromagerie Clement inc. Laiterie Chalifoux inc. Restogain inc. The Great-West Life Assurance Company 3309916 Canada inc. Chattem Canada Fromagerie Côte-de-beaupré inc. Laiterie Charlevoix inc. ébec inc. Revenu Québec The Second Cup Ltd. 3M Canada Chocolat Arvisais inc. Fromagerie Lemaire ltée Laiterie de Coaticook ltée da inc. Rogers Communications The Sherwin Williams Co. 9015-4931 Québec inc. Chocolat Belge Heyez Père & fils inc. Fromages La Chaudière inc. Laiterie de la Baie ltée Rogers Publishing Limited The TDL Group Corp. 9020-2292 Québec inc. Chocolat Lamontagne inc. FUJIFILM Canada Inc. Laiterie des Trois Vallées inc. ébec inc. Roland Boulanger & Cie ltée Thomas & Betts Limited 9055-7588 Québec inc. Chocolaterie la Cabosse d'Or inc. Fumoir Grizzly inc. Laiterie Royala inc. ébec inc. Rôtisserie Fusey (1983) inc. Thomas Cook Canada Inc. 9090-4962 Québec inc. Church & Dwight Canada Corp. G.A. Boulet inc. Lantic inc. ébec inc. Royal Bank of Canada Ticketpro Canada A. Lassonde inc. Cidrerie Michel Jodoin Gaudet Sweet Goods Inc. Lavo inc. ébec inc. Royal International Corp. Timex Canada Inc. Abbaye Saint-Benoît-du-Lac Citadelle Coopérative de producteurs General Mills Canada Corporation Le Canard Goulu inc. c. Salle André-Mathieu Toshiba of Canada Limited ACH Food Companies Inc. de sirop d'érable Genuine Health Inc. Le Groupe Alimentaire Nordique inc. Benoît-du-Lac Salton Canada Tourisme Abitibi-Témiscamingue Acti-sol inc. CKF Inc. Gestion Première Moisson Le Groupe Fruits & Passion mpanies Inc. Samson Bélair/Deloitte & Touche inc. Tourisme Bas-Saint-Laurent Adidas Canada Limited Clarins Canada Glaxosmithkline Le Groupe Legerlite inc. Sanyo Canada Inc. Tourisme Cantons-de-l'Est AEF Global inc. Clef des Champs inc. Glaxosmithkline Consumer Healthcare Le Potager Riendeau inc. Limited Schneider Canada inc. Tourisme Centre-du-Québec Agropur Coopérative Clover Leaf Seafoods L.P. Graymont (Qc) inc. Légumière Y C inc. . Sennheiser (Canada) Inc. Tourisme Chaudière-Appalaches Alberto Culver Canada Inc. Codet inc. Groupe Bergeron-Thibault Légunord inc. érative Services Québec Tourisme Lanaudière inc. Alcon Canada Inc. Colgate Oral Pharmaceuticals Groupe Cam-J inc. Les Aliments 2000 inc. Canada inc. Sharp Electronics of Canada Ltd. Tourisme Laval Aliments Karnie inc. (les) Colgate Palmolive Canada Inc. Groupe ERA inc. Les Aliments Aquafuchsia Food inc. nc. Shop-Vac Canada Ltd. Tourisme Mauricie Aliments Koyo inc. Compagnie Rafraîchissements Coca-Cola Groupe Intersand Canada inc. (le) Les Aliments Bari inc. e inc. (les) Simmons Canada Inc. Tourisme Montréal Aliments Krinos Foods ltée Canada Groupe Marcelle Les Aliments Bégin inc. inc. Sivaco Québec,a division of Sivaco Wire Tourisme Outaouais Aliments Krispy Kernels inc. Conagra Foods Canada Inc., a division Guerlain (Canada) ltée Les Aliments CertiPro inc. s Foods ltée Group 2004 L.P. Toyota Canada Inc. Aliments la Bourgeoise inc. of V-H Foods Guess? Canada Corporation Les Aliments Dainty Foods y Kernels inc. Ski Sutton inc. Trader Corporation Aliments Nutrisoya inc. Conglom Inc. Hain Celestial Canada Les Aliments La Mère Poule urgeoise inc. Société de franchises La Piazzetta inc. Transcontinental Inc. Aliments Ouimet-Cordon Bleu inc. Conseil de la transformation agroalimentaire Hallmark Canada Les Aliments Lebel inc. soya inc. Société de l'assurance automobile TransUnion Canada Aliments Trans Gras inc. (les) et des produits de consommation (CTAC) H-E-E-L Canada inc. Les Aliments Mejicano et-Cordon Bleu inc. du Québec Trudeau Corporation 1889 Inc. Aliments Ultima inc. Conseil des industriels laitiers du Herbalife of Canada Ltd. Les Aliments O'Sole Mio inc. Gras inc. (les) Société de transport de Montréal TVA Publications inc. Alliance Mercantile inc. Québec (CILQ) Hershey Canada Inc. Les Aliments Parador inc. a inc. Société des alcools du Québec TVAchats Inc. Amaro inc. Convatec Canada Ltd. High Liner Foods Inc. Les Aliments Roma ltée ntile inc. Société des Établissements de Plein Air Ulextra inc. Apotex inc. Corporation Alimentaire Whyte's inc. Hoffmann-La Roche Limited Les Aliments Pearlmark Foods Inc. du Québec Union du Canada Assurance-Vie Arctic Glacier Inc. Corporation Genacol Canada inc. Homéocan inc. Les Breuvages Cott Société des Traversiers du Québec Urgel Bourgie AstraZeneca Canada Inc. Coty Canada Inc. I-D Foods Corporation Les Chocolats Vadeboncoeur inc. nc. Société du Musée d'archéologie et USP Structrual Connectors Atron Electro Industries Inc. Coulombe Québec Limitée Imperial Manufacturing Group Les Douceurs de l'Érable Brien inc. anada Inc. d'histoire de Montréal Valvoline Canada Avery Dennison Canada Inc. Crayola Imperial Tobacco Canada Ltd. Les Eaux Naya ndustries Inc. Société Laurentide inc. Vanico Maronyx Inc. Axcan Pharma Inc. Crestar Ltd. Intermiel inc. Les Fermes du Soleil inc. n Canada Inc. Société pour la promotion d'événements Vélo Québec Bariatrix Nutrition Cuisines Gaspésiennes de Matane ltée (les) Irving Tissue Corporation Les Fermes Lefort inc. culturels du Haut-Richelieu inc. VELUX Canada inc. Bausch & Lomb Danone inc. Isabelle inc. ( Les Industries Bernard & Fils ltée ion Sony Ericsson Mobile Communications Vicwest Operating Limited Partnership Bayer Inc. Daki ltée Jack Link's Canada Company Les Industries Touch inc. b International AB Vidéotron S.E.N.C. Beau-Lieu Instantané inc. Dare Foods Limited Jamp Pharma Corporation Les Laboratoires Swisse (1995) inc. Sony of Canada Ltd. Vincor (Québec) inc. Becton Dickinson Canada Inc. Del Monte Canada Janes Family Foods Ltd. Les Oeufs BEC-O inc. ntané inc. South Shore Industries Ltd. Vivier Pharma Inc. Beiersdorf Canada Inc. Distributions Missum Inc. Janssen Inc. Les Oeufs Ovale, s.e.c. on Canada Inc. Spacemaker Limited Volkswagen Group Canada Inc. Bic Inc. Dr. Oetker Ltd. Jig-A-Loo Canada Inc. Les Oeufs Richard Eggs inc. ada Inc. Spectra Premium Industries Inc. VTech Telecommunications Canada Ltd. Bio Biscuit inc. Duchesnay Johnson & Johnson Les Plats du Chef inc. Sport Maska inc. W. Ralston Canada Inc. Bio-K Plus International Inc. E.D. Smith Foods Ltd. JTI-Macdonald Corp. Les Productions Horticoles Demers inc. Sports ATF inc. Wahl Canada Inc. Biscuits Leclerc ltée Eau Everest inc. JTI-Macdonald TM Corp. Les produits de soins pour la peau au lait rnational Inc. SSQ, Société d'assurance-vie inc. Wakefield Canada Inc. Bluewater Seafoods Inc. Eaux Vives Water inc. Kanuk inc. de chèvre Canus inc. ltée Stanley Canada Corp. Weight Watchers Canada Ltd. Boehringer Ingelheim (Canada) Ltd. Eli Lilly Canada inc. Kaz Canada Inc. Les Produits Identic inc. oods Inc. Starbucks Coffee Company Whirlpool Canada L.P. Bonduelle Amérique du Nord inc. Elizabeth Arden (Canada) Ltd. Kellogg Canada Les Produits Industriels Jean-Paul Côté inc. elheim (Canada) Ltd. Station Mont Tremblant - Intrawest Woods Industries (Canada) Inc. Boulangerie Au Pain Doré El-Ma-Mia inc. Kimberly-Clark Inc. Les Produits Techniseal inc. érique du Nord inc. Stelpro Design Inc. World Kitchen Canada (EHI) Inc. Boulangerie Normétal inc. Energizer Canada Kleen-Flo Tumbler Industries Ltd. Les Pros de la Photo (Québec) inc. u Pain Doré Stoves Builder International Inc. Xerox Canada Limited Boulangerie St-Méthode inc. Entreprise Dominion Blueline inc. Kraft Canada Inc. Les Sources Saint-Elie inc. ormétal inc. Stratos Pizzeria (1992) Inc. Yamaha Canada Music Ltd. Brasserie McAuslan Entreprises Pâtes et Croûtes L.B. inc. (les) La Brasserie Labatt Limitée Les Tricots Duval & Raymond ltée -Méthode inc. Subaru Canada Inc. Brasseurs du nord inc (les) Estée Lauder Cosmetics Ltd. La Cie McCormick Canada Co. Les Vergers Leahy inc. uslan Sun Life Assurance Company of Canada Breuvages Radnor ltée Euro-Pharm International Canada Inc. La compagnie de Produits Favorite ltée/Oil Les Viandes Walcovit Inc. ord inc (les) Sunbeam Corporation Canada Limited Bridor Inc. Exceldor Coopérative Avicole Dri Canada Lesters Foods Ltd. nor ltée Sûreté du Québec Bro-quali inc. Fafard et Frères ltée La Compagnie H.J. Heinz du Canada S.E.C. Liberté Suzuki Canada Inc. Brossard Frères inc. Fempro inc. La Face Cachée de la Pomme inc. Lilydale Inc. T.S. Simms & Co. Limited Broue Alliance inc. Ferme des Voltigeurs inc. La Maison Clayton Shagal Inc. Lindt & Sprungli (Canada) Inc. s inc. Tarkett Inc. Cadbury Adams Canada Inc. Ferme Farnham ltée La Maison Crowin inc. Lise Watier Cosmétiques inc. inc. Taymor Industries Ltd. Café Napoléon inc. Ferme Onésime Pouliot inc. La Maison d'Affinage Maurice Dufour inc. L'Oréal Canada inc. s Canada Inc. TD Bank Financial Group Café Vittoria inc. Ferme Régil inc. La Maison Orphée inc. Louben Sportswear Inc. inc. Teac Canada Ltd. Campbell Company of Canada Ferme St-Zotique La Margna inc. Lundbeck Canada Inc. c. Canada Dry Motts Inc. Ferme Van Velzen et Fils S.E.N.C. La Meunerie Milanaise inc. Magtar Sales Inc. pany of Canada Canadelle Limited Partnership Fermes J Coulombe et fils ltée La Petite Bretonne (distribution) inc. Maître Saladier S.E.C. otts Inc. Carlton Cards Ltd. Ferrero Canada Ltd./ltée La Soyarie inc. Maple Leaf Foods ted Partnership Cascades Groupe Papiers Fins inc. Ferti Technologies inc. Laboratoire Atlas inc. Maple Lodge Farms Ltd. Ltd. Cascades Tissue Group, a division Fèves au Lard L'Héritage ltée Laboratoire Dr Renaud inc. Marie Morin Canada pe Papiers Fins inc. of Cascades Canada inc. Fontaine Santé Foods inc. Laboratoire Riva inc. Mary Kay Cosmetics Ltd. (DSA) pe Tissu, une division Cascades Inopak, a division of Cascades ForLab Inc. Laboratoire Trianon Maurice St-Laurent ltée Canada inc. Canada inc. Fossil Canada Inc. Laboratoires Abbott ak, une division Canada inc. ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 38 39 2011 ANNUAL REPORT ANGLAISE:Mise en page 1 22/05/12 18:43 Page 43

Maxell Corporation of America, Produits Sany inc. Verger du Minot Inc. DBA Maxell Canada Puma Canada inc. Vergers Paul Jodoin inc. McCain Foods Canada Purdue Pharma Canada VF Outdoor Canada Mead Johnson Nutrition (Canada) Co. Rapid Snack inc. Viande Richelieu inc. Melitta Canada Inc. RBF International ltée Vibac Canada inc. GO TO OUR NEW WEBSITE AT Merck Frosst Canada ltée Réal Pinsonneault & Fils ltée Victorian Epicure Inc. Michel St-Arneault inc. Reckitt Benckiser (Canada) inc. Vignoble de l'Orpailleur inc. Miel Labonté inc. Recochem Inc. Voortman Cookies Limited WWW.ECOENTREPRISES.QC.CA, Molson Canada 2005 Red Bull Canada Ltd. Warner Chilcott Canada Co. Momentive Performance Materials Canada Reebok Canada Inc. Water Pik Inc. ULC Renées Gourmet Foods Inc. Watts Industries (Canada) Inc. Mondor ltée Revlon Canada Inc. WD-40 Products (Canada) Ltd. ONLINE AS OF APRIL 25, 2012, FOR Montreal Pita Robert et Fils (Québec) inc. Weston Bakeries Ltd. Morris National inc. Ronzoni Foods Canada Win-Sir Textiles Inc. FURTHER INFORMATION ON OUR National Smokeless Tobacco Company Ltd. Rothmans, Benson & Hedges Inc. WN Pharmaceuticals Ltd. Nature 3M inc. Royer inc. (l.p.) Wolverine World Wide Canada ULC ORGANIZATION Nature's Path Foods Inc. Ruchers Promiel inc. (les) Wrigley Canada Natursource Inc. S.C. Johnson and Son Limited Wyeth Pharmaceutiques Nestle Canada Inc. S.C.A. Ile-aux-Grues YM Inc. Nestle Purina Petcare Saladexpress inc. YSL Beauté Canada inc. Nestle Waters Canada Salaison Lévesque inc. Newell Rubbermaid Inc. Salaison Vic (1990) inc. Nihon Kenko Zoushin Kenkyukai, Sandoz Canada Inc. Canada Corp Sanofi-Aventis Canada Inc. Norchem Industries, a division of Avmor Ltd. Santé Naturelle A.G. ltée Novalab Inc. Saputo Boulangerie inc. Novartis Consumer Health Canada Inc. Saputo Dairy Products (Canada) G.P. Novartis Pharmaceuticals Canada Inc. Sara Lee Household and Body Care Novo Nordisk Canada Inc. Sardo Foods Nutrinor- Secteur lait et eau Savons Prolav Inc. Nutri-Oeuf inc. Sca Personal Care, a division of Sca North ÉEQ extends its warm thanks to Ugo Lamoureux and Antoine Vézina Ocean Spray International Inc. America - Canada Inc. for agreeing to have their photographs included free of charge on pages Odan Laboratories Ltd. Schering-Plough Canada Inc. 1 and 18 of the Annual Report. Old Dutch Foods Ltd. Schwarzkopf & Henkel Olymel S.E.C. Scotts Canada Ltd. Orapi Canada ltée Sel Warwick inc. Ouimet-Tomasso Inc. Serres du St-Laurent inc. (les) Pactiv Canada Inc. Serres et Jardins Girouard inc. Pajar Production ltée Servier Canada inc. Paris Glove of Canada Ltd. Sifto Canada Corp. Parmalat Canada inc. Skechers USA Canada Inc. Pastene Inc. Sleeman Unibroue inc. Patates Dino inc. Smucker Foods of Canada Co. Pâtisserie Le Fraisier inc. Société Bristol-Myers Squibb Canada (la) Pébéo inc. Société de Vin Internationale Ltée Pepsi Bottling Group Canada Solvay Pharma Inc. Pepsi-QTG Spécialités Lassonde inc. Pfizer Canada Inc. Spécialités MB inc. 100 satin paper Printed on Rolland Enviro Pharmascience inc. Spicers, une division de Paperlinx Pied-Mont Dora inc. Canada ltée Plaisirs Gastronomiques inc. Stella Pharmaceutical Canada Inc. PLB International inc. Storck Canada Inc. Pommes Ma-gic inc Sun Products Canada Corporation Pro Doc Ltée Sun-Rype Products Ltd. Premier Horticulture ltée Sunstar Americas Inc. Premier Tech Home & Garden Inc. Supremex inc., division Lasalle Pro-amino International inc. Taro Pharmaceuticals Inc. Procter & Gamble inc. Teva Canada Ltd. Produits de nos Grand-Mères N.D. inc. The Canadian Salt Co. Ltd. Produits de pâtisserie orientale, The Clorox Company of Canada Ltd. une division de 140740 Canada inc. The Dial Corporation Produits de Plancher Finitec inc. The Mentholatum Company of Canada Ltd. Produits Naturels Leblanc inc. The Minute Maid Company Canada Inc. Thulé Canada inc. Tilley Endurables Inc. Topring Inc. Trans-herbe inc. Trudell Medical International Design Graphic design: Paul Toupin Photos on pages 4, 7, 30 and 31 as well as the photo of taken by were Brisebois on p. 24 of the annual report Mr. assisted by Josée Lecompte Christian Fleury, Turkey Hill Sugarbush Ltd. Unico Inc. Unilever Canada Unisoya 1986 inc.

ÉCO ENTREPRISES QUÉBEC ENTREPRISES ÉCO 40 LET’S TRANSFORM OUR NEW REALITY INTO OPPORTUNITY!

2011 ANNUAL REPORT New compensation plan: from shared responsibility to full industry financing

Curbside recycling: the most efficient and effective recovery system for Quebec

Voluntary Code for CONTACT INFORMATION the Optimization Éco Entreprises Québec of CP&PM: a fine 1600 René-Lévesque Blvd. West example of a Suite 600 Montréal, Quebec H3H 1P9 proactive i nitiative by industry MEMBER SERVICES Telephone: 514-987-1700 Toll free in Canada: 1-877-987-1491 Fax: 514-987-1598 “Recycling is Email: [email protected] Remaking” : the first major public ADMINISTRATION awareness campaign Telephone: 514-987-1491 Fax: 514-987-1598