City of Fayetteville, North Carolina, USA | www.cityoffayetteville.org of Fayetteville 2011 | Annual Report to the Community

T HE ORGANIZATION

Vision, Mission, and Core Values

• The City of Fayetteville is a great place to live with a choice of desirable neighborhoods, leisure opportunities for all, and beauty by design.

• Our City has a vibrant downtown, vibrant major corridors, the Cape Fear River to enjoy, and a strong local economy. VISION • Our City is a partnership of citizens with a diverse culture 2025 and rich heritage, this creates a sustainable community.

• The City government provides services that make Fayetteville a better place for all. • The City government is financially sound and provides a full range of quality municipal services that MISSION are valued by our customers and delivered by a dedicated workforce in a cost-effective manner. • The City has well-designed and well-maintained infrastructure and facilities. • The City engages our citizens and is recognized as a state and regional leader.

We, the Mayor, City Council, managers, supervisors, and employees SERVE with: Responsibility, Ethics, Stewardship, Professionalism, Entrepreneurial Spirit, Commitment, and Teamwork to safeguard and enhance the public trust in CORE VALUES City government. R.E.S.P.E.C.T.

Senior Management Team City Goals 2015 Dale Iman, Karen McDonald, City Attorney

Kristoff Bauer, Assistant City Manager Doug Hewett, Assistant City Manager Revitalized Greater Tax Base Tom Bergamine, Police Chief Diversity – Strong Downtown – Local Economy A Community Dwayne Campbell, Chief Information Officer Focal Point Jerry Dietzen, Environmental Services Director

GOALS Michael Gibson, Parks & Recreation Director Craig Hampton, Special Projects Director 2015 Greater Community Randy Hume, Transit Director Government – Unity – Pride in Fayetteville John Kuhls, Human Resource Development Director Service Delivery Benjamin Major, Fire Chief Ron McElrath, Human Relations Director Growing City, Victor Sharpe, Community Development Director Livable More Attractive Neighborhoods – City – Clean and Scott Shuford, Development Services Director A Great Place Beautiful to Live Lisa Smith, Chief Financial Officer Russell Thompson, Engineering & Infrastructure Director Brad Whited, Regional Airport Director Cover photo: Aerial photo of North Carolina Veterans Park in downtown Fayetteville, NC This report was prepared by the City of Fayetteville Corporate Communications department C ITY PROFILE

DemographicsD SettledSe 1762 EEstimateds Population 208,291 [1] MMedian Age 29.8 [2] MMedian Household Income $43,284 [2] MMedian Value of Owner Occupied Housing Unit $116,000 [2] EmploymentE Status OneOne ooff the most diverse in the United States ooff America, Fayetteville [2] has many awards to its credit and activities for citizenscitizens. Fayetteville has won In Labor Force 67.4% [2] three All-America City awards and honors for the City song "My Hometown In Armed Forces 14.5% [2] Fayetteville" and City television show "Kaleidoscope." Fayetteville also has Government Workers 27.4% [3] numerous historic sites, seven museums, three colleges and universities, City Unemployment Rate 9.4% [3] multiple entertainment venues, a historic downtown, and award-winning State Unemployment Rate 9.5% golf courses. Proximity to Fort Bragg and Pope Army Airfield contributes 1. State Demographers Certified Estimate, 2011 greatly to the City’s economy and diversity. Immaculate parks and lively 2. U.S. Census Bureau, 2006-2010 American Community Survey recreation centers offer citizens the chance to experience the outdoors 3. Employment Security Commission, Labor Market Data, November 2011 or work on their jump shot. Plus, if you're looking to travel, Fayetteville Regional Airport and Interstate-95 give city residents many destination City of Fayetteville’s Major Employers options, allowing you to drive or fly to the largest cities on the east coast in a matter of hours. Fayetteville is conveniently located within a two-hour Cumberland County Schools drive from the beach and is only a four-hour drive to the mountains. Its 6,782 U.S. Dept. of Defense (Civil Service, central location affords citizens opportunities for daytrips to the coast and Nonappropriated and Contracts) weekend getaways to the Blue Ridge mountains. 5,958 Cape Fear Valley Health System 4,850

Number of City Employees Walmart 3,448 Goodyear Tire and Rubber Co. 2,650 Public Safety 60.3% Cumberland County 2,486 City of Fayetteville 1,967 [1] FTCC 1,400 Transportation 12.3% State of North Carolina 1,193 Veterans Environmental Administration Protection 10.3% 1,013 Parks & Recreation 8.4%

Support Positions 7.4% 1. Number includes Public Works Commission (PWC) employees. Economic & Physical Development 1.3% This chart shows the top 10 employers in the City of Fayetteville. It is clear that the Department of Defense has a huge impact on Fayetteville’s The largest percentage of City employees work for the Police and economy, however the illustrated number does not indicate the number Fire departments, followed by Transportation, Environmental Protection, of citizens who are employed by the Armed Forces, which is 22,135, and Parks & Recreation. Each of these categories, which include police according to the U.S. Census Bureau 2006-2010 American Community and fire protection, transit, airport, solid waste and recycling, stormwater, Survey. Walmart’s illustrated number includes area retail locations, as well and parks and recreation, involves citizen services that directly impact the as the Walmart Distribution Center located within city limits. quality of life in Fayetteville. Source: City of Fayetteville Comprehensive Annual Financial Report 2010

3 City of Fayetteville 2011 | Annual Report to the Community F INANCIAL SUMMARY

FY2011 Revenues Ad Valorem Taxes 43.7% FY2011 Expenditures by Service

Intergovernmental 38.4% Public Safety 50.5%

Transfers 7.8% Other Appropriations 14.9% Functional Revenues 4% Support Staff 9.3%

Fund Balance 2.2% Parks & Recreation 9.2%

Other Revenues 2.1% Transportation 7.9 %

Other Taxes 1.8% Environmental Protection 6.7% The largest contributor to fiscal 2011 revenues was ad valorem taxes, Economic & Physical or property taxes. Intergovernmental revenues include funding from Development 1.5% federal, state, and local governments, to include Cumberland County Public safety makes up a large chunk of the City’s expenditures, and the Public Works Commission. because it is a crucial quality of life service. As of July 11, 2011, the Police department was at 100% strength. Other appropriations and support staff are the second and third highest expenditures by service. Parks and recreation and transportation services are also FY2011 Revenues vs. Expenditures well represented in fiscal 2011 expenditures.

$180,000,000 FY2011 Expenditures by Object

Personnel 60.9%

Operating 14.8% $90,000,000 Other Charges 11.6%

Professional/ Contract Services 8.9% Capital 3.8% Expenditures $173,917,357 Revenues $173,917,357

0 The City of Fayetteville is required to adopt an annual balanced budget. The most important resource in providing services is personnel. The City has a long history of providing an exemplary level of service Operating expenditures, other charges, and professional/contract to its citizens while operating within its means. services follow personnel in percentage of expenditures.

Certificate for Excellence in Financial Reporting

In 2011, the City’s Finance department received the Certificate of Achievement for Excellence in Financial Reporting for its Comprehensive Annual Financial Report (CAFR) for the fifth year in a row. The Certificate of Achievement is the highest form of recognition in the area of governmental accounting and financial reporting, and its attainment represents a substantial accomplishment by a government and its management. The award is bestowed by the Government Finance Officers Association of the United States and Canada. The Government Finance Officers Association is a nonprofit professional association serving approximately 17,500 government finance professionals with offices in Chicago and Washington, D.C. The CAFR was judged by an impartial panel to meet the high standards of the program, including demonstrating a constructive “spirit of full disclosure” to clearly communicate its financial story and motivate potential users and user groups to read the CAFR. The City of Fayetteville’s Finance department has developed a proven reputation for a high aptitude in solid financial reporting. However, being recognized for the most recent CAFR is particularly significant as it is a 200-page financial report and was, for the first time, prepared completely in-house by the staff of the Finance department.

City of Fayetteville 2011 | Annual Report to the Community 4 D ISASTER RESPONSE

Disaster Preparednessss Aids Tornado Recoveryry Efforts The spirit of the All-America City of Fayetteville was tested,d, and its stastaffff members’ character, hard work, and resiliency were neverr more evident than on April 16, 2011, when a Category EF-3 tornado toree through Fayetteville and Cumberland County. The disaster devastatedated over 1,200 homes and businesses throughout the community,y, primariprimarilyly in tthehe Yadkin and Reilly Road and Andrews Road and Ramsey Streettreet areas in northern Fayetteville.

Touchdown occurred at approximately 3:45 p.m. and thee first call foforr emergency services through the City’s Communications CCenterenter came in at 3:49 p.m. The City’s Public Safety officials responded inforce force to toassis assistt Public information personnel staffed the joint City and County EOC to the citizens of the community impacted by the storm. Thee County’s setup press conferences, write media releases, and distribute flyers to Emergency Operations Center (EOC) was operational andd iin contact withi h affected areas. Various shelters were setup at recreation centers and the Fayetteville Fire and Emergency Management department beginning churches and many organizations, facilitated by the American Red Cross, at 10 a.m. on AAprilpril 16. pitched in to help citizens in the community. Arrangements were made for the delivery of water and ice to the impacted areas. Gov. Beverly Purdue and other elected officials toured the affected areas to assess damage. A disposal site was selected at Ben Martin Elementary School, which was ravaged by the storm, for vegetation dropoff and mulching. The City’s Human Resource Development department coordinated efforts to check on City employees and their families.

As the response and recoverecoveryry eeffortsfforts progressed, progressed, the the major major departments departments within the CitCityy of FFayettevilleayetteville took action to provide services to the citizens of the community. Requests for mutual aid, state, and federal assistance were coordinated in order to protect and provide for the health and welfare of the Fayetteville community. Search and rescue operations were initiated, routes of egress were cleared, and storm debris was removed from public property. The overall response and recovery efforts of the City of Fayetteville and Cumberland County were successful. Much credit for the immediate The Fayetteville Police department setup command posts just outside of successes of departments can be attributed to internal preparedness and affected areas to help assist homeowners and tenants, and to restore safety training. Following the tornado, an after-action review was held, in which and order. Transit buses assisted with transporting citizens to shelters and successes and areas for improvement were identified. After a quick collection points. City trucks removed downed trees and other debris from response to the storm, the City received praise from the local media and streets in just over 24 hours time, to make the streets passable. The City’s citizens for being ready to answer the call of a community in distress. debris contractor, who was selected in 2008 for deployment in the event of a natural disaster, was contacted and brought in for cleanup.

5 City of Fayetteville 2011 | Annual Report to the Community A LL-AMERICA CITY

Fayetteville Named All-America City

After a spirited, patriotic presentation that featured The City’s submission also highlighted how leaders quickly moved to marching, singing soldiers from the 82nd Airborne consolidate the community’s economic development efforts in a concerted All-American Chorus, the City of Fayetteville was selected effort to leverage the economic engine of the military presence. Fayetteville on June 17, 2011 in Kansas City, Mo. as an All-America City has seen explosive growth in the local economy. Average income rose by Award winner by the National Civic League for the third 4.7 percent in 2010, the second highest increase in the nation. Soaring time in its history. A delegation of approximately 60 from 80th to 18th in three years, Fayetteville was cited in the 2010 people, including local officials and children, described to Milken Institute’s “Best Performing Cities Index,” which measures a panel how Fayetteville has shed its former “Fayettenam” economic strength. image and become a cleaner, thriving community with a strong economy. Also a winner in 1985 and 2001, Additionally, the City focused on how the community has Fayetteville was one of 26 finalists in 2011. embraced the Reading Rocks! program to benefit Fayetteville’s youth. Reading Rocks! is one of the largest events in The All-America City competition recognizes civic activists Cumberland County, with a walkathon that has raised more and community problem-solvers. To be selected as a than $800,000 over five years to support purchases of finalist, the City completed an application that displayed books and e-books for more than 52,000 students in civic engagement and collaboration, a community-wide Cumberland County schools. effort for inclusiveness, and creative leveraging of resources to complete projects that have had a dramatic In Kansas City, before a national panel of judges, impact in the community. Specifically, the application Fayetteville’s presentation focused on its strong highlighted how Greater Fayetteville Futures, a economy and housing market, how the community-wide initiative, brought together hundreds of community has supported increased literacy Fayetteville’s citizens and transformed the community’s through the Cumberland County Schools’ vision into innovative projects. Through the effort, Reading Rocks! program, and how the City has committed volunteers collaboratively planned and rallied developed solid ties with the military. together, moving Fayetteville forward. Also discussed was how Fayetteville has responded to changes resulting from The City’s application also focused on how it has improved BRAC. its image and embraced the military, and how proud it is to be home to the world’s most elite military force at Ft. Bragg. Delegation members held up The application also discussed how the city has been prop dollar signs and gave energized by Base Realignment and Closure (BRAC) several examples of large decisions that have brought FORSCOM and USARC, more investments in the residents to the region, and community initiatives, community. including: The Army’s Army, “America’s First Military “Cha-ching!” Sanctuary Community,” 31 Day Salute program, and the Society of Patriots.

The 82nd Airborne All-American Chorus began the presentation by marching and singing “All the Way Fayetteville,” to which panel members and competing delegations gave a standing ovation. Following questions from the panel, the chorus marched and sang again. The City also won the All-America City video competition. Fayetteville’s video, “From “Fayette-nam” to “Fayette-now,” illustrates how far Fayetteville has come since the 1970s. The video shows what Hay Street was once like, filled with strip clubs and dilapidated buildings. That was “Fayette-nam.” Today, “Fayette-now” has a new face with a revitalized downtown, new restaurants, the Airborne & Special Operations Museum, North Carolina Veterans Park, and other museums and downtown residential options.

City of Fayetteville 2011 | Annual Report to the Community 6 V ETEETERANSR A N S PARKP A R K

NC Veterans Park OpensOpens with Heroes’ Welcome

From the soils of North Carolina, you left your families and homes with purpose to serve your country. The people of North Carolina honor your service and welcome you home. - NCVP Storyline Dedication Ceremony A Dream Fulfilled The park’s story line was in full, patriotic display when the park opened The North Carolina Veterans Park (NCVP) was made possible by a $13.7 July 4, 2011 in Fayetteville. The NCVP is the first state park in the country million appropriation from the North Carolina State Legislature. The park that honors all military veterans past, present, and future. NCVP tells the was first suggested by the N.C. General Assembly over a decade ago. story of a veterans’ journey before, during, and after service. Former N.C. Sen. Tony Rand championed efforts for the park by sponsoring a bill for park funding, which was approved in July 2008. Each military branch was represented in the dedication ceremony, which featured numerous officials and veterans organizations. Fayetteville Mayor Ground was broken for the park in February 2010. The connector walk Tony Chavonne and Gov. Bev Perdue provided remarks. A ribbon cutting between the Airborne & Special Operations Museum (ASOM) and the was held following the ceremony. Once the ribbon was cut, visitors listened NCVP Visitors Center was the first construction project related to to the 82nd Airborne Division’s All-American Chorus perform in the park’s the park to be completed. amphitheater. Additionally, visitors enjoyed the beautiful venue, which incorporates many natural and architectural elements that represent the LeChase Construction was hired as the contractor and worked diligently state. Symbolic features pay homage to the veterans from all 100 counties with talented craftsmen to ready the park for its July 4, 2011 opening. of North Carolina and represent the citizens who have supported them. Thousands of spectators attended the opening ceremony and ribbon cutting.

7 City of Fayetteville 2011 | Annual Report to the Community Visitors Center ReflectionR Garden TheTh Reflection Garden is symbolic of “life after service.” It gives visitors and veveterans an opportunity for quiet reflection.

CamaraderieC Plaza and Community Lawn AlsoA important to the park’s story are two gathering places that invite vivisitors to come together and acknowledge veterans. Camaraderie Plaza is an amphitheater that allows the community to welcome home and cecelebrate veterans. The Community Lawn is a large garden space for casual rerelaxation and formal ceremonies or planned events.

TheThe 3,500 ssquarequare ffootoot Visitors Center anchors the pparkark and includes a Service Ribbon Wall, representing every service medal awarded since ththehe CCivilivil War, as well as a chandelier made ffromrom 33,33,5005000 dog tags (service member identification tags). There is also an interactiveractive globe globe that that allo allowsws visitors to pinpoint a location and learn about thee heroic North CarolinCarolinaa military-connected events that happened there. Community Plaza The Community Plaza represents “life before service”vice” and features the OOathath of Service Wall with 100 bronze castings of veterans’ans’ hands, one from eeachach North Carolina county. Another highlight of the CCommunityommunity Plaza is ththee VisualVisual ArArtt PiPieceseces Community Columns, each adorned with the namesmes of two North CarCarolinaolina counties and hand castings of four civilians from each countcounty,y, represenrepresentingting ththoseose wwhoho hhaveave susupportedpported veterans.

TheTh artwork of the NCVP includes two art pieces made by veterans. SeSeven art pieces constructed from decommissioned military materials are didisplayed in the Artifacts Gallery. The pieces symbolize commitment, cocourage, dedication, heroism, sacrifice, service, and honor. WWhile the NCVP’s visitor’s center is open Tuesday through Saturday, 10 a.m. ununtil 5 p.m., and on Sunday, from noon until 5 p.m., the park’s outdoor exexhibits are always accessible. Admission is free. FoFor more information, visit www.ncveteranspark.org. ServiceService PlazaPlaza The Service Plaza represents “life during service.” The Patriot Wall includes a About Parks & Recreation moving water wall to depict the action and excitement of a military career. Parks & Recreation staff maintains approximately 130 facilities in The central part of the Patriot Wall is the Reflection Wall, constructed of Fayetteville and Cumberland County. The staff mows rights-of-way reflective stainless steel that mirrors the images of visitors. The Pride and and 45 to 50 acres of City/County owned lots, as well as provides Purpose Tower is a steel and granite tower rising from a pool of water. The landscaping services at numerous parks and recreation centers. tower features special effects lighting and a light cannon to mark special For more information, visit www.fcpr.us. occasions or welcome home troops.

City of Fayetteville 2011 | Annual Report to the Community 8 A GROWING CITY

Construction Growth Franklin Street Parking Deck One of the most important construction projects of 2011 was the building Strong Economy, Strong Growth of the Franklin Street Parking Deck, which is set to open in downtown Fayetteville in early 2012. The City has worked diligently toward further The City of Fayetteville reaped the benefits of having a strongecono economymy iincreasingncreasing avaavailableilable parparkingking iinn tthehe ddowntownowntown area. during lean times in 2011. The previous year, 2010, saw the highesthest revenue from construction fees and total construction valuationon ssinceince 2006, but figures for 2011 surpassed 2010 total valuation and erevenue.venue.

The City of Fayetteville experienced a healthy increase in constructiontruction growth for the year. The total valuation of newly constructed ppropertyroperty in 2011 was $353,937,603. The value of construction is based on a ssquarequare foot cost formula by construction type.

The City’s construction numbers are an illustration of the City’s success. Not only has Fayetteville’s construction total valuation increaseded bbyy momorere than 50% since 2009, it has done so during a national recession.n.

Yearly Value of Construction

$353,937,603 TheThe completion of the new parkinparkingg deck on Franklin Street has been eeagerlyagerly anticipated by businesses and consumers alike. The constructioconstructionn ooff the parkinparkingg deck is a proactive approach to the ggrowthrowth of downtown. $265,782,129 TThehe 298-space parkinparkingg deck is attached to the Robert C. Williams Business CCenterenter and features two electric car charchargingging stations. Citizens will have to pay duringdb business hhours to use the hdkb deck, but spaces are fffree after 5 p.m. and on weekends. The project is a partnership of the City, $177,148,176 Cumberland County, and Public Works Commission. Rebuilding West Russell Street After months of hard work and attention to detail, a newly resurfaced and rerepavede West Russell Street in downtown Fayetteville had a ribbon cutting anaand grand re-introduction on Friday, Aug. 26. 2009 20201010 22011011 StSStructurally, it is a brand new street and the partnership between the NC DDepartment of Transportation, the City, and PWC has provided citizens with a better means of travel. Utilities were moved underground by PWC and the CCity installed brick paver sidewalks and decorative street lighting to improve ththe aesthetics of the corridor. DDowntown Code Enforcement In downtown Fayetteville, more compliance has been achieved. Code EnEnforcement staff has received high praise from the Historic Resources CoCommission for their work downtown. DDowntown is the symbolic “face” of any city, intended as a gathering place fofor residents and visitors. Downtown Fayetteville is experiencing dynamic chchanges, with exciting new residential developments and revitalized bbusinesses.

9 City of Fayetteville 2011 | Annual Report to the Community Code Enforcement Redevelopment Efforts Code enforcement efforts go a long way in providing a safe, attractive city The City contracts with the Fayetteville-Cumberland County Chamber in which people can live and companies can do business. The staff’s of Commerce, who, in 2011, drafted a plan of action for redeveloping commitment to improving the City’s appearance is evidenced by the Murchison Road and marketing the HOPE VI business park on Gillespie dramatic increase in the past few years of the number of code Street. The business park is a $1 million investment that is part of the enforcement violations. HOPE VI public housing project in the Old Wilmington Road area. Murchison Road is a crucial gateway to the City as it will soon be the primary access point for civilians from north Fayetteville, due to the closing Code Enforcement Violations of Bragg Boulevard for military traffic. Fayetteville State University, which is operated by the University of North Carolina system and plays a significant 9,704 role in developing the city and region’s workforce, is a hub of activity on 9,476 Murchison Road. 10,000 The City has already been effective in the corridor development of Ramsey Street, with the addition of new medians to improve safety and aesthetics. 8,000 Landscaping and new sidewalks are also part of the Ramsey Street corridor development project.

6,000 5,258 Rezoning In another City development project, requests for zoning changes around Cape Fear Valley Medical Center, which were deferred prior to adoption 4,000 of a hospital area land use plan, are being processed under the plan and overlay development standards. The approved plan guides decisions for future development and redevelopment. 2,000 The requested zoning changes around the hospital must also comply with a newly adopted Development Code, which is Chapter 30 of the City’s ordinances. While the adoption of the Development Code was a long and 0 difficult process, the long term effect of the code is a necessary growing 2009 2010 2011 pain for a growing city, which will provide long term benefits.

Jumping from 5,258 citywide violations in 2009, to 9,476 in 2010, and RemovalRemoval ofof DilapidatedDilapidated Structures 9,704 in 2011, the code enforcement staff has done a tremendous job of holding owners accountable, and therefore promoting the safety of citizens. Code enforcement aims to address issues early-on, while problems (VOC)(VOC) paintspaints aandnd ssupplies.upplies. are llessess expensexpensiveive to fifix,x, h ehelpinglping res residentsidents to to avo avoidid more more cost costlyly i ssuesissues further down the road and instilling pride in the community.community. SuSustainabilitystainability Plan.Plan.

AlsoAlA so pertinentpertinent ttoo ffutureuture developmentdevelopment is thethe stancestance thethe CityCityy hashas takentaken onon rreducing ede ucing ddilapidatedilapidated ststructures,ructures, wwhichhich araree ofoftenften a ddrainrain on ppublicublic rresources,esources, anandnd a detedeterrentrrent fforor invinvestors.estors. AAss ooff DeDec.c. 1515,, 22011,011, tthehe CCityityy hahadd 1166 ppropertiesroperties demolished by City Council action, seven demolished through the Community Development Acquisition and Demolition Program, and 16 demolished by property owners.

City of Fayetteville 2011 | Annual Report to the Community 10 A CONNECTED CITY

Connections Made Mall Transfer Center In 2011, FAST and Cross Creek Mall partnered to provide customers an The City of Fayetteville made considerable efforts in 2011 to better improved, safer transfer center. Cross Creek Mall’s partnership with FAST connect with its citizens on a variety of levels. represents a unique public-private venture that benefits a large number of citizens. As part of a three-phase project, which Cross Creek Mall is FAST Improvements undergoing to improve vehicular traffic, congestion, pedestrian safety, and customer experience, the transfer center was paid for in full by Cross Creek Mall. Four buses visiting Cross Creek Mall every hour between 5:30 a.m. and 10:20 p.m., for a total of 17 times a day, presented a challenge for customers entering the Food Court. The transfer center has improved overall customer experience and pedestrian safety. The project included removing asphalt, installing concrete bus pads and curbs, and painting crosswalks. The transfer center is comprised of four Americans With Disabilities Act (ADA) accessible bus shelters with four benches. Sidewalk Additions Sidewalk was added or worked on along Ramsey Street, Reilly Road, near Lake Rim Elementary School, Cliffdale Road, Murchison Road, Russell The Fayetteville Area System of Transit (FAST) implemented evening bus Street, Lake Valley Drive, and Walter Reed Road. Staff also completed a service improvements on routes 5, 8, and 15. FAST operates 12 bus routes sidewalk inventoryypj to track projects. Sidewalks help p with handicap p and a paratransit system for the handicapped. FAST utilizes 17 buses andd aaccessibility;ccessibility; better connect residents to FAST service, shopping centers, 10 paratransit vehicles daily. Thanks to implementing improvements thatat pplaceslaces of work, placesplaces of worshiworship,p, and healthcare facilities; and pproviderovide are outlined in the system’s Transit Development Plan, FAST has increasedsed mmoreore oopportunitiespportunities for exercisexercise.e. ridership by 53.8% since 2008. Ridership in 2011 topped 1.5 million. BikewayBikeway and PedestrianPedestrian ConnectivityConnectivity Yearly FAST Ridership

2,000,000

1,558,466

1,500,000 1,294,778

1,079,341 1,013,269 1,000,000 TheThe CitCityy CCouncilouncil approveapprovedd ththee FaFayettevilleyetteville AArearea MeMetropolitantropolitan PlaPlanningnning OOrganizationrganization (FAMPO) bikewaybikeway and pedestrian connectivitconnectivityy plan. Blount’sBlount’s CreekCreek TrailTrail 500,000 Blount’sBlount’s Creek Trail is a part ooff the HOPE VI redevelopment project and, in 22011,011, a portionportion was completedcompleted to run ffromrom the intersection ooff VanstorVanstoryy and Cool Spring streets to Campbell Avenue. The trail is paved with pervious concrete and features lights along its path, which is currently 1/4 0 mile long. A gazebo sits near the trail's parking lot on Vanstory Street. The 2008 2009 2010 2011 trail is about a block away from the Fayetteville Community Garden and will eventually extend toward Russell Street.

11 City of Fayetteville 2011 | Annual Report to the Community River Trail Phase II, III, and Linear Park City staff and a contracted structural engineer worked on the design of the second phase of the Cape Fear River Trail. The second phase will eventually link to Cross Creek Linear Park, which this year had work completed along Cool Spring Street, near the cemetery on Lamon Street, and near the Parks & Recreation maintenance building. Work that was completed on Linear Park in 2011 was a part of phases 3a and 3b, which will tie into the previously completed phase 4 in 2012. Once the connection is complete, citizens will have the oppourtunity to walk along a 911 Call Center Consolidation scenic route all the way to the Riverside Dog Park, located at The City and County continued to work toward their goal of consolidating 555 N. Eastern Blvd. The River Trail currently runs from the Jordan Soccer each organization’s 911 call center to increase effectiveness in handling Complex to Clark Park. emergency calls for service. In 2011, the City’s Communication Center went operational utilizing Emergency Medical Dispatch, which was the final module of three dispatch certifications (the previous two were Parks & Recreation Text Updates Emergency Police Dispatch and Emergency Fire Dispatch). “CAD to CAD,” In 2011, Fayetteville-Cumberland Parks & Recreation began offering a free a project which connected the City’s and the County’s Computer Aided text service to notify citizens of rainouts or other important alerts. The text Dispatch systems, was successful and has proven to be an effective service is free and easy to use. To sign up, residents can text FCPRD to resource in streamlining the transfer of calls to the County’s 911 call center. 84483 (for senior citizen’s information, text Senior to 84483; for Tokay County and City Information Technology departments are meeting to Senior Fitness Center, text Tokay to 84483; for Gilmore Therapeutic discuss the next phase of consolidation, which is the sharing of one CAD Recreation Center, text Gilmore to 84483). system. The ultimate goal of the collaborative consolidation is to further reduce response times. Social Networking The City launched Facebook and Twitter social media pages to better inform citizens of everything from road closings to event reminders, while also posting media releases, videos, photos, job postings, and other breaking news. Information is posted here first, so for those who like to know first, this is the perfect platform for them to stay informed.

City Council Meetings on YouTube City Council meetings air live on Time Warner Cable Channelel 7 at 7 p.m. on the second and fourth Mondays of the month, and for playbacklayback the following Wednesday at 10 p.m. Toward increasing accessibilitybility for all citizens, recordings of Council meetings are now available foror view on the City’s website via YouTube (available for view on Internetet enabled televisions, home computers, and mobile devices). Citizens mmayay access archived meetings online by logging onto www.cityoffayetteville.orgteville.org and clicking on the City Council Meetings link on the left handnd side ooff the page.

City of Fayetteville 2011 | Annual Report to the Community 1122 A SUSTAINABLE CITY

Making Fayetteville Multifamily Recycling The City’s Multifamily Recycling Ordinance was a Sustainable City enacted in August 2011. The Environmental Services department met with recycling The City of Fayetteville continues to work on projects to haulers and property managers of multifamily lessen its impact on the environment. With the curbside recycling units and placed information on the City website to help people to be program and Sustainability Master Plan serving as catalysts for the steps informed and prepared. The ordinance pertains to housing areas that the City has taken, 2011 was a busy year in sustainability efforts. have more than seven units and includes apartments, condominiums, town homes, and mobile home parks. Overall, in fiscal year 2011, the City Car Charging Stations collected 8,730 tons of recyclable materials. Recycling service was added on City holidays. The City partnered with Fayetteville Beautiful and An electric car charging station was installed in the Sustainable Sandhills for the first ever electronic waste drive, and rain parking lot of the Fayetteville Area Transportation & barrelbarrel aandnd compost bin sale, collecting 28,000 ppounds of electronics. Local History Museum Annex at 302 Russell St. The City currently does not charge for using the station. Two additional stations are scheduled to be installed in the Franklin Street Parking Deck.

Also toward decreasing the negative effects of driving on our environment, the City added five additional intersections to the network of those that are monitored by traffic cameras. Such cameras aid in the timing of traffic signal controls helping to reduce idling time while minimizing congestion. Lightingg RetroRetrofitsfits In 2011, LED lights were installed in the NCVP and along Bragg Boulevard, adjacent to the park. The City is planning to replace lights in the Amtrak parking lot with LEDs as well. City staff has BigBi Belly B ll Solar S l CompactorsCompacto C rrs also added motion sensor lights in several City buildings. Council adopted Four Big Belly solar compactors were installed in the Uniform Street and Thoroughfare Lighting Ordinance to establish downtown Fayetteville to dispose of recyclables uniformity in residential street light placement, specifications, and billing. and trash. Each Big Belly solar compactor uses solar energy to compact trash and actually cuts GreenGreen ArchitecturalArchitectural DesignDesign public garbage collection emissions by up to TheThe NCVP VVisitorsisitors Center is a grgreeneen bbuilding,uilding, as it is LEED SiSilverlver eequivalent.quivalent. 80 percent, because it has five times the capacity of a regular trashcan. Supporting Local Growing The Fayetteville Community Gardens, located in the Old Wilmington Road area, expanded in 2011, giving local gardeners more opportunity to grow their own plants, fruits, vegetables, and a chance to socialize with other gardeners. The Community Garden is a partnership with PWC and the Sandhills Area Land Trust. The Fayetteville Area Transportation and Local History Museum provides space in the Museum Annex parking lot for the Fayetteville Farmers Market. Citizens craving local produce frequent the Farmers Market, which also brings more people downtown.

13 City of Fayetteville 2011 | Annual Report to the Community Certified Green Airport Energy Efficient Heating and Air With the Environmental Services Departmentnt City Maintenance staff has installed energy efficient heating and air receiving certification in 2010, it was excitingg units at the Parks & Recreation administrative building on Lamon to have the City’s sustainability initiatives Street, and installed cool roofs at Fire Station 4, Massey Hill Recreation recognized again, when the Fayetteville Center, and at a City-owned building, located at 725 W. Rowan St. Energy Regional Airport was named a Sustainable efficiency retrofits were performed on some low-income housing in the Sandhills Certified Green Business. city, through an FHA and HUD program. Along with requirements for stormwater and hazardous waste disposal, Energy Consumption Database the staff of the Fayetteville Regional Airport utilizes green cleaning supplies, provides numerous recycling receptacles in public areas, and Environmental Services staff has worked on a database for City-owned even keeps outdoor smoking areas and cigarette butt receptacles looking facilities that shows the buildings’ energy consumption and allows tidy. Staff is now using two electric carts to reduce the use of gas powered personnel to track and compare information. The City’s Sustainability vehicles and expects to receive delivery of two more electric carts in 2012. Engineer is also working on benchmarking which buildings to use for Airport maintenance staff has installed computerized control systems for comparisons. The engineer makes recommendations to reduce energy the terminal’s central boilers and air conditioning compressors, as well as a consumption and looks for inexpensive alternatives that allow the lighting control system for the lower and upper levels of the main terminal City to receive a quick return on its investment. Staff had two energy building. Staff has converted lighting to high efficiency fluorescents and efficiency interns in 2011, who helped with City building energy exit signs to LEDs, which provide cost and energy efficiencies. Airport assessments. Personnel also checked buildings’ utility bills and rate appliances are Energy Star rated and timers have been placed on schedules to ensure appropriate billing. Electric rate changes for ball field electronics that are not frequently used. When remodeling, Airport lighting yielded a savings of more than $12,000 per year. And an identified personnel used low Volatile Organic Compound (VOC) paints and supplies. opportunity for improvement in transformer installation at Fire Station 6 yielded a $17,000 credit. In 2011, Fayetteville Regional Airport serviced three major airlines, including U.S. Airways, Delta, and American Eagle, and served a Revolving Doors 1212-county county areaarea.. The aiairportrport also services gegeneralneral aviation and offers With ffundingunding ffromrom ththee EECBGEECBG,, fifiveve revo revolvinglving d oorsdoors were were i nsinstalledtalled a tat fi vefive ground transportation. In 2012, a U.S. AirwaAirwaysys roundtrip direct flight to ddifferentifferent recreation centers throthroughoutughout the the Cit City,y, includi includingng Kiwanis, Kiwanis, Smith, Smith, WWashington,ashington, D.C. is scheduled to begin in March. More Airport CCliffdale,liffdale, Coll Collegeege Lakes, Lakes, and and Westover. Westover. The The revolvi revolvingng doors’ doors’ pr primaryimary ener energygy ininformationformation cacann be aaccessedccessed at www.flyfay.com. eefficiencyfficiency comes comes from from the the reduction reduction of oflost lost cooled cooled or orheated heated air, air, thus thus decreasingdecreasing eneenergy rgy consumconsumption ption for the buildibuilding. buildingng. ThermalThermal WindowWindow FilmFilm ThermalThermal window fifilmlm was was installed installed in in the the Fa Fayettevilleyetteville Regional Regional Airport Airport For more information about the CitCity’sy’s sustainabilitsustainabilityy efforts, log ontontoo main terminal to reduce its air conditioning usage bbyy up to 30 percenpercentt http://www.ci.fayetteville.nc.us/environmental serviceservices/s// aandnd cclicklick onon durinduringg warmer months. Internal buildinbuildingg temperatures have been known SustainabilitySustainability Plan. ttoo drop the same ddayay solelsolelyy due to thermal fifilmlm installation, installation, as as the the window window fifilmlm cuts cuts out out approximate approximatelyly 90 90 percent percent o fof in infraredfrared ra rays.ys. The The project project wa wass funded bbyy the CiCity’sty’s EnergEnergyy EfficienEfficiencycy and and Conservation Conservation Block Block Grant Grant (EECBG) awarded to the CitCityy by the U.S. Department of EnerEnergy.gy.

CityCity ooff FaFayettevilleyetteville 2011 | AnnualAnnual Report to tthehe CommunCommunityity 14 A WARD WINNING

New York Fire Department Engine 343, also known as the “Engine 2011 Awards/Recognitions Company for the Fallen,” was shown in September at Fayetteville Fire Station 5. Engine 343 is a commemorative truck restored as a way to 2011 All-America City Award the Twin Towers attack. Engine 343 has local ties to Fayetteville. Lt. Jackie Awarded by the National Civic League (NCL). Fayetteville won the Lee of the Fayetteville Fire and Emergency Management department All-America City Award for the third time (1985, 2001, 2011) formerly owned the truck and provided the 1951 Mack Fire truck in near Also awarded by the NCL, Fayetteville won the perfect condition to the New York City Fire Department 2011 All-America City video competition for its The Human Resource Development Department’s Supervisory video “FayetteNAM to FayetteNOW” The City’s All-America City delegation coordinated a soldier and airmen of the Year by the National Association for Government Training and care package effort with other cities at the All-America City Awards Development (NAGTAD). S.O.S. is an eight-week training program on event. The boxes were shipped from Kansas City directly to 250 soldiers critical supervisory skills for all supervisors who have been in supervisory and airmen serving our country overseas positions with the City for less than three years

Fayetteville Police Capt. Lars Paul graduated from the FBI's National International Academy. Less than half-a-percent of law officers, nationally, attend the The Fire and Emergency Management department (FFD) received invitation-only training in Virginia. Paul spent 11 weeks studying and Accredited Agency status with the Commission of Fire Accreditation was honored with a "Yellow Brick" award for completing an optional International (CFAI) for meeting the criteria through the CFAI’s self- fitness obstacle course at the academy. He also received a "Blue Brick" assessment and accreditation program. The FFD is one of 148 agencies award for swimming 34 miles during the 11 weeks to achieve Internationally Accredited status with the CFAI and the Center for Public Safety Excellence, Inc. The City’s Transit Department Safety & Training Coordinator, Donald Pike, was named the National Training Professional of the Year by the National International City/County Management Association (ICMA) recognized Transit Institute. The award is bestowed to recognize the exceptional City Manager Dale Iman for 35 years of public service. The award contribution and sustained impact of a transit training professional on his recognizes and celebrates ICMA members' dedication to public service or her organization and the industry. Selection is made from nominations and professional management at the local level. submitted from across the country. Assistant City Manager Doug Hewett was selected by the International City/County Management Association (ICMA) as the 2011 State recipient of The Ferguson Group scholarship to the Harvard Kennedy The City was named a North Carolina League of Municipalities (NCLM) School (HKS) Senior Executives in State & Program Green Challenge, Advanced Award Winner. The NCLM Green Challenge recognizes the commitment of cities and towns to preserve natural National resources and undertake many innovative and exciting projects to save energy, resources, and money Jubilee House, now a 5,000 square-foot, three-story home for homeless female veterans. First Lady Michelle Obama visited the building site during the North Carolina City & County Communicators Conference. to show support as a part of her new Joining Forces initiative. The award in the Fayetteville episode was said to have been selected for the two-hour electronic external newsletter category for Fayetteville Focus, as well season premiere aired in September because of the vast community as three second-place print publication awards for its annual report, participation, which included nearly 4,000 volunteers putting in more the Fayetteville-Cumberland Parks & Recreation Activities Guide, and than 33,000 hours of work on the project. A special viewing party was and the Inside Track, the City’s employee newsletter held the night of the show at Fayetteville State University’s Capel Arena The Fayetteville-Cumberland Senior Center Silver Links program was Fayetteville was named a Tree City USA by the Arbor Day Foundation selected as the North Carolina Recreation and Park Association’s Arts and Humanities Award winner. Silver Links is an umbrella for programs The Fayetteville Police Department received the Certificate of geared toward connecting older adults with various community Meritorious Accreditation from the Commission on Accreditation for Law Enforcement Agencies. The certificate recognizes Police social, and emotional needs departments that have received accreditation for 15 or more years Fayetteville-Cumberland Parks & Recreation hosted the 2011 Badges Fayetteville Police Lt. Mike Ruff won the "One Man Army" competition, for Baseball Quickball Tournament for North Carolina. a show on the Discovery Channel. Ruff’s competition included a former Navy SEAL, a former Marine, and an Israeli commando

15 City of Fayetteville 2011 | Annual Report to the Community C ITY COUNCIL

Anthony G. Chavonne James William Arp, Jr. Keith A. Bates, Sr. Mayor Mayor Pro-Tem, District 9 District 1 [email protected] [email protected] [email protected]

Kady-Ann Davy Robert A. Massey, Jr. D.J. Haire Robert TThomashoomas HursHurst,t, Jr. District 2 District 3 District 4 DiDistrictstrict 5 [email protected] [email protected] [email protected] [email protected]@a@ ol.com

William Joseph Leon Crisp Valencia A. Applewhite Theodore W. Mohn Wade R. Fowler, Jr. District 6 District 7 District 8 (2011) District 8 (2012) [email protected] [email protected] [email protected]

About the City Council TheThe Fayetteville City CouncilCouncil is an elected body representirepresentingng the citizens ooff FayFayetteville.etteville. Under tthehe current electoral system, the City Council consistsnsists of nine CounciCouncill memembersmbersssan andd a mayor. AAllll nine Council memembersmbbers are elected ffromrom ththeireir inindividualdividual ddistrictsistricts anandd tthehe mayor is eelectedlected as an at-largearge rrepresentative.epresentative OOnlynly cicitizenstizens wwithinithhinhinea eachch districtdistrict ma mayy vvoteote for their member’s seat on the Council, whwhile all citizens residing within the city limits may vote for the mayor.

Under the Council–Manager form of government for municipalities, the City Council is responsible for the legislative functions of the municipality, such as establishing policy, passing local ordinances, voting on appropriations, and developing an overall vision. Council appoints a city manager to oversee operations, implement policy, and advise the Council. The city manager position in this form of municipal government is similar to that of corporate chief executive officer (CEO). City of Fayetteville 2011 Annual Report to the Community

433 Hay Street Fayetteville, North Carolina, USA 28301-5537 910.433.1FAY (1329) www.1FAY.com

(available 24 hours a day) a day) 24 hours (available (available Mon.-Fri. 8 a.m.-5 p.m.) p.m.) 8 a.m.-5 Mon.-Fri. (available Online Work Order Request: Order Work Online

Customer Service Hotline: 910-433-1FAY (1329) 910-433-1FAY Customer Service Hotline:

Building Permits: Building Permits: City Clerk: Office: City Manager’s Code Enforcement: Corporate Communications: Regional Airport: Fayetteville Fire Prevention: 910-433-1707 910-433-1990 910-433-1549 Line: Job Information 910-433-1160 (Non-Emergency): Police 910-433-1056 910-433-1530 910-433-1989 Stormwater Services Hotline: Street Maintenance Information: 910-433-1529 (FAST): Transit 910-433-1636 910-433-1730 910-433-1613 910-433-1798 910-433-1747

City Services Contact List Contact Services City

www.cityoffayetteville.org www.twitter.com/CityOfFayNC www.facebook.com/cityoffayetteville