VOLUME 43 NUMBER 19 SEPTEMBER-13, 1982

Something Better for Our Best It'll Pay Passengers This summer, we're showing the highest load factor in t!le industry-but with the continuing problem of inadequate fare levels, we're still not To Fly First Class getting the true benefit of filling all thoie seats. Overall, fares are set in In a major effort to enhance its -p0sition Denver, , Newark, Washington, the marketplace, so there's little, we can do but remain competitive, with business travelers, TWA is installing D.C., Indianapolis, , Las Vegas, especially for those travelers whose only concern is price. first class Sleeper Seats and an Ambassa­ Kansas City, Chicago, West Palm Beach, One way we can attack that problem is by offering a superior service dor business class section on all its wide- Philadelphia, Phoenix, Seattle, San Fran­ product- one that commands a premium fare- to that large group of . body aircraft, including aircraft operating cisco, St. Louis and Los Angeles will see consumers who are as s~nsitive to service as to price and have in the United States. Current coach section the new service features beginning in demonstrated that they ·are willing to pay more if they are given more. configurations will be unchanged. October. That's why we're expanding sleeper seats in first class and our TWA "Business customers are immensely im­ Ambassador Class seats will be installed Ambassador Class service to all aircraft in our wide body fleet throughout portant to TWA's success when you con­ in all widebody aircraft .by October 1; the the system. sider the revenue contribution they make," Sleeper Seats by November 15. First on our transatlantic flights and then on our-domestic transcons, ~aid Neil Effman, senior vice president­ The 10 11 s will have 28 first class these service features proved their outstanding appeal to the flying airline planning. "For example, in 1982 Sleeper Seats (previously, the first class public. They've boosted our revenues and persuaded large numbers of international first class ~~d Ambassador section had 34 seats), 48 Ambassador business fliers to prefer TWA over other carriers. passengers alone will represent over a Class seats (previously 54. seats), and 194 coach seats. - Now we'll be offering that same premium-quality service to every quarter of our total international revenue, - The 747s will have 25 first class Sleeper TWA passenger who flies qn one of our wid.ebodies, no matter where it although they a&ount for only an eighth of Seats on the main deck, 33 Ambassador flies. that traffic. "We want this important group of Class seats on the upper and lower decks, Since wide bodies account for about two-thirds of our present capacity, and 314 coach seats. that means we'll be offering these services to the great majority of our service-sensitive people to know that they customers- and to even ·more of them when the 767s join the fleet later are getting more for their money," Effman · Proven Product s~d. ' this year. "Because we've offered these service Sleeper Seats and TWA's business class The essential.ingredient in this plan, of course, is that TWA's people features in the transatlantic market for the have been a regular feature on transatlantic have to do their damdest to see-to it that we deliver to our premium past year and a half, we have a fully tested routes, . and Ambassador Class h_as been customers all that we promise them in the way of care, courtesy and and pro-yen product in our Sleeper Seats available on domestic transcontinental and Ambassador Class," said Effman. He excellence of service. flights since the ·early part of this year. noted - th~t for the first nine months follow­ We've got to pamper them as though our future depends on it. It does. TWA's move marks the first time any ing the introduction of Ambassador Class airline has installed two such special sec­ across the Atlantic, TWA's revenues im­ tions in its entire widebody fleet. proved nearly $15 million. Ambassador Class is a special section "Reaction to domestic Ambassador with bigger seats, more room and offers Class on transcontinental flights has been such amenities as free headsets, free very positive, with a high percentage of drinks, meals served on china, and a people who have experienced the business sonal dedication and long-standing service special check-in area at the airport. class saying they would use TWA for future · Cited by ALPA in the advancement of air safety in the First class Sleeper Seats will be offered travel because of that service product," he · . world's air transportation system with John M. McCormick, Jr., Los .Angeles . at TWA's regular first class fares. Ambas­ concluded. based TWA flight engineer, has received resulting benefits to all who fly. •; sador Class fares will range from $1 0 to the Presidential Citation for Outstanding The TWA cockpit crew member served $30 higher than the prevailing one-way Service from the Air Line Pilots Associa­ for five years as Ghairinan of the ALPA coach fare, depending on length of the trip New Sales Post tion (ALPA). The award is given annually terminal instrument procedures committee - for instance, $10 for flights up to 499 Jeff Warner has been named to the newly by ALPA for outstanding service voluntar­ and currently is a member of the associa'­ miles, $20 for flights from 500-1 ,499 established position of staff vice president­ ily provided by airline pilots to promote air tion's charting and instrument procedures miles, and $30 for flights 1,500 miles and passenger sales, in a realignment of the safety. committee. In these positions, he has beyond. marketing department sales organization, worked for improved flight operating pro­ ALPA president J. J. O'Donnell recog­ "The reconfiguration of TWA's wide­ Brian Kennedy, vice president-advertising cedures at U.S. airports and better naviga­ nized McCormick for his ;,unselfish per- body fleet will bring Sleeper Seats and & sales, announced. Mr. Warner had previ­ tional charts for pilots_ He is also a member Ambassador Class to many cities_which ously held .the position of staffv .p.-agency of the TWA pilot group accident investiga­ heretofore had J10t had the services. With sales, responsible for TWA's relations and Spirit cit Chicago tion committee. our new Boeing 767s coming on-stream, sales programs with travel agencies. McCormick is a graduate of the Univer­ widebody aircraft will represent 70% of In his new position, Mr. Warner will be sity of Southern California and Loyola Law our available seat miles," Effman said. responsible for TWA's sales programs for School in Los Angeles. In addition to· his Such cities as Albuquerque, Columbus, (to page 3) ALPA membership, he is affiliated with the Aviation/Space Writers Association, the International Society of Air Safety Investigators, the Human Factors Society, and the American Institute of Aeronautics and Astronautics. August Traffic TWA flew 2.81 billi9n revenue passenger miles in scheduled service during August, a 5% increase over August of last year, which coincided with the start of a job action by the air traffic controllers' union. Coverage of the Chicago Employee The gain in domestic traffic was 8. 6% Club's second annual Open House at over the previous August, while interna­ O'Hare is on pages4-5, in an article by tional traffic was up by half a percentage Joyce Capece. The logo was designed point. by first -officer David Morrissey and · Capacity for the month was up -13.8% posterized by Anita Craig, whose domestically and 10.9% internationally husband, Captain Barry Craig, again over the restricted levels enforced during served as chairman. Captains Craig last August's controller action. The overall and Morrissey both -received TWA's increase of 12.5% in available seat miles Award of Excellence in 1981 . produced a year-to-year reduction of 5.1 Sleeper Seats to be featured on all TWA widebody aircraft stretch out lengthwise the (to page 3) width of at least three windows! and the Chicago-Phoenix flights. What disturbs me about the above is the Seniors Club Honors Paul Richter fact that TWA has recently reduced the Box&os· service in Chicago from 112 to about 37 flights and is in the process of selling or trading 7 to 9 gates at O'Hare and forcing It's a Privilege passengers to go through or change planes As a result of a recent announcement at St. Louis, the 23rd busiest airport. M. J. Q that Pan American plans to extend Robinson, manager-passenger service at passes to "companions" of single em­ O'Hare, stated at a recent employees meet-- - ployees, a number of our employees have ing that Chicago has consistently shown a inquired if TWA might consider a similar sizeable profit. Therefore I can't under­ policy. stand why a major carrier the size of TWA , is literally pulling out of O'Hare, the (from Jack Ryan, senior vice World's Busiest Airport. I understand that -A president-personnel and administra- SFO and LAX, two other busy airports, tion): The answer is NO. TWA does not and also Pittsburgh, are receiving the S£!-me plan to expand eligibility for employee treatment. As for St. Louis, I have talked to travel benefits. many pilots and passengers flying there. The employee travel benefit is not a St. Louis, with its delays, long walks and commodity which may be distributed as the other problems, is similar to 'joining a r~t employee elects. It is a privilege granted at · race without goal posts. · the sole discretion of the company to be Evidently I don't, -to use that common used only by those persons and under those phrase used by management, hav_e the Big Parky Parkinson, founder and chairman e·meritus ofth~ TWA Seniors, presents conditions prescribed by the company. Picture. Perhaps you can tell me where the to Daisy Richter a trophy honoring her husband, Paul, one of the co-fo?nders of As I am sure you are all aware, from time room is that has the Big Picture, so that I . The presentation was made at the annual meetmg of the to time there have been efforts to tax airline - in can look at it. Gerhard M. Schemel Seniors club Kansas City.- (See editor's notes.) passes on the grounds that they co~stitute a form of payment for services rendered. · Capt., Retired Thus far, we• have been successful in have made our commitment, and now it's per distributors. (from Neil Effman, senior vice everyone's job to knock off the second-· Late Saturday night, the hard news and avoiding these attempts by taking the. president-airline planning): I don't position that a travel pass is not a matter of a A guessing and fix whatever's wrong there to sports section are composed in the Times know ifl can cram "the big picture" into a continually improve the operation. plant in New York on: 43rd Street, just off right but, rather, is a personal privilege single letter, but maybe some pieces of it arising from the employee's relationship It's our best shot at building a viable Broadway. This copy is then relayed via will serve to suggest the whole. . domestic route network to complement our satellite to the presses of the South Bay with the airline and, as such, cannot be · The main thing which TWA's decisions deemed as payment for services. However, long-haul transcons and international serv­ Daily Breeze in · Torrance, California, · regarding Chicago have to take into ac­ ice. Our people at St. Louis are doing their where it's printed in the familiar Times' if we were to permit such pass privileges to count is a factor you neglect to mention, be transferred to others who are hot within best with the tools we're able to give them format, then rushed to regional distributors namely, our competitive position there · to support their record growth, and they'd and mated with the advance copies. the class of family members currently relative to other carriers - particularly eligible our position in this respect could be - like your support. "So," says Walt, "the next time you're United, which makes that city its major What some have .difficulty focusing on on your way to Sunday brunch on Fisher­ seriously undermined, thus exposing each hub, with 23 gate positions available to it, of us to a greater risk of increased taxation. is the fact that the reason we've been able to man's Wharf, you can have the New York allowing it to include in its complex many move Chicago to the profit column since Times to make your morning complete, Aside from the fundamental philosophy · cities TWA doesn't fly to. of the benefit, there is no valid justification .deregulation is by making the tough and thanks to TWA and a relay in the sky." That situation constitutes a built-in often unpopular decisions that break with for "giving away" our product to a new, There are still some honest people in this structural advantage for them that we the traditional "mystique" of running an large and undefined group of individuals · world, as Fred Fessler, manager-customer simply can't overcome at this point. airline. We will continue to serve Chicago merely on the basis that they are friends or _ relations at 2 Penn Plaza in New York, Whether or not there was something we so long as profit opportunities exist, in a acquaintances of TWA employees. To­ happily notes. In the mail the other day was could have done about it when O'Hare first manner that best protects the job security 9f day's economic environment demands a $242 check to TWA from W. Bruce opened is really beside the point now; we all employees - including those in Chi- . sound business judgment. Expansion of Moyer of Ronks, Pennsylvania. Mr. have to play today's game with the hand we cago. categories of persons eligible ,to use free or were dealt, and get on with it. The fact is Moyer and his daughter took a TWA flight reduced rate travel contributes nothing to that prior to deregulation we historically in August, 1981 but for some reason he TWA's profitability-and your job security.· ·had lost money in Chicago and there's no never was billed. Going over his accounts It is sometimes argued that these passes reason to keep on bleeding there when recently, he realized this and took care of would generate revenue through payment under deregulation we have the optfon of the matter at once. of service charges for otherwise empty doing something else. Editor's Notes seats. That argument refutes business Regarding the Seniors Club presentation The one thing we can't do is go head-to­ to Daisy Richter (photo, upper right of this logic. We have seen several years of fare head with someone as well entrenched as wars in our industry caused in part by "TWA" was the answer to seven ques­ page), the unique memorial was the handi­ United. It would take a wealth of money tions posed in a clever advertisement work of Rex Werner who, as the airline's financially troubled carriers trying to gen­ and other resources we simply don't have erate revenue by filling empty seats aLa reproduced in the August 2 Skyliner. Ques­ chief designer for many years, left his available to us . tion number one asked, "Which airline hallmark on many things TWA, perhaps price below the cost of the product. The net The only alternative open to us is to go result has been reduced profitability for the flew the most passengers from the U.S. to most notably the logo of interlocking elsewhere and create our own competitive Europe - the eighth year in a row - in hemispheres which signified TWA's round entire industry. bulwark that no one can economically hope It is, to me, mind-boggling that the 1981 ?" . the world service. to challenge. Only a limited number of But eagle-eyed Ouida Kitchens, a reser­ In tril;mte to Paul Richter, Rex came up .. subject of companion passes could become opportunities were available, and St. Louis a priority to some at a time when so many vations sales agent in St. Louis, notes that with the idea of bridging the Richter years seemed to offer us the best potential for the current . TWA timetable boasts at TWA with a "combi" stunt plane and more crucial problems need to be solved to solid profitable growth. So that's where we ensure the viabihty of TWA. Consistent " ... number one airline to Europe for the Connie. The inscription winding around past seven years in a row ." (Italics ours.) the base reads: As one of the founders of · profits must be our greatest concern, and 1 broadening pass eligibility would not only lnt 1 Seniors Meet The questions is, says Ouida, is it TWA, Paul Richter guided this fledgling adversely affect TWA's profitability but The international region chapter of the possible that both figures could be accu­ airline through the vital early stages of also seriously jeopardize the privileges we TWA Seniors club will hold its annual rate? development, earning the respect and ad­ now enjoy. meeting .at the Paris Hilton on Mon­ Well, no. The ad is correct. Matter of miration ofall who were privileged to have day, October 4, chapter president fact, we're now well into our ninth straight worked with_ him in this great establish­ Competitive Bulwark Francis Degioanni announced. "Vis­ year of leadership. ment. iting 'firemen' will be most·welcome 'Lettered on the side ot"the aircraft is the Having had the honor an.d pleasure of to join us, of course,'' he said. Next time you're out West (presuming legend, "13 Black Cats Had Three Tails." Q serving TWA, as a pilot for 29 112 you're from the East), you·may notice you There'll be a social hour at 6:30 (topage6) years, I was not surprised to see the p.m. followed by a banquet and a can buy Sunday's New York Times - all reference of Chicago's O'Hare airport business meeting. Cost for the evening three or four pounds of it - at the local ranking as the world's busiest, in the July including cocktails, dinner, wine and newsstand that same morning. You won­ 19 issue of the Skyliner. I have observed entertainment will be 115 francs or der, "How do they do it?" TWA serving ~he old Midway terminal $18 per person. The answer is, TWA and satellite trans­ with no assigned gate and later moving to To confirm attendance write to mission. the north terminal to 1112. gates, finally Walt Carlin, regional director of cargo Francis Degioanni, 3 Rue Fran~ois . Published for Employees by the obtaining 5 or 6. Then moving to O'Hare, Malard, 91550 Paray Vieille Poste, sales at JFK, explains that most of the P.ublic Affairs D_epartment acquiring-a total of 11 gates plus the use of France. Also advise if you need ac­ Times' Sunday edition is printed in ad­ 605 Third Avenue, New York 10158 gates at the International terminal. I have commodations. Out-of-towners may vance, on Thursdays. All except the first Printed in U.S.A seen times when my flight had to wait for two secotions of'' hard news'' and the spor~s pay upon arrival to simplify currency Dan Kemnitz, Editor gate space at O'Hare and have personally section. The advance copies are then flown exchange. Deadline for confirmation: Anne-Saunders, Associate Editor seen denied-boarding·compensation given by TWA to a number of Far West cities, ' "Immediately ~f not sooner." to passengers on the Chicago-LaGuardia where they are delivered to local newspa-

September .12, 1982 -

Business BARRY GOL.OWATER In the News as Usual?

WASHINGTON. D.C. 20510 New Services (Cont'd) New services by TWA effective October 1 Only last spring Pan Am said it intended to include a roundtrip between Colorado fly its way out of its financial difficulties. .August 16, 1982 Springs and St. Louis; roundtrip between Now the airline has announced it will drop B,_oston and Washington, D.C.; a fourth a dozen new routes which failed to meet roundtrip between New York- and Co­ expectations. Among them: Miami­ ~tr. Michael T. Duarte lumbus; a third St. Louis-Oklahoma City Atlanta, Atlanta-New York, New Orleans­ Director, Dining Service Programs nonstop; a second' nonstop from Washing­ Trans World Airlines, Inc. Tulsa, Tampa-San Juan, Los Angeles­ 605 Third Avenue ton to Indianapolis and a fourth nonstop Santiago and Thailand-Pakistan. In the New York, New York 10158 from Tulsa to St. Louis. process, Pan Am will ground 27 planes and Dear ~. Duarte: lay off 1 ,528 employees. Penalty Doubled Thank you, thank you for that wonderful peanut soup. I have already gone through two of them and I will look forward to Airline passengers worldwide will be Air. Canada has announced a "re~traint" every meal because there is nothing I like better than peanuts. required to have personal identification on program which includes deferral of man~ In fact, when I used to take my children camping many, many the outside of each piece of checked agement pay raises; continuing a hiring years ago, I did my best to make peanut soup out of peanut baggage beginning January 1, under new freeze~ a 10% cut in management staffing butter, but it never worked. You have certainly come through procedures established by lATA's passen­ between now and the end of the year; hopes ~~ci"6_:; I =tell yoo. ger service conference. This should help tha! "in the spirit of .voluntary restraint" prevent losses, speed tracing and reduce unions will consider arrangements which lost-baggage claims .. could minimize the need for lay-offs, and Barry~---- - . adjustment of flight schedules to reflect the Double Jeopardy economic downturn. Airline passengers bumped from over­ Judging from his "thank you, thank you," Arizona Senator Barry Goldwater booked flights again will be entitled to CP Air has followed Air Canada's lead in. c~rtainly enjoys T":A's Cream of Peanut Soup (see August 30 Skyliner for the recipe). receive as much as twice the cost of their retrenching. The airline, which lost more Smce the Senator hkes peanuts so much, Mike Duarte, director of dining service one-way tickets, up to $400, effective than $30 million in the first half, has frozen programs, re~ponded with another recipe-for Peanut Butter Tart, for which TWA received the "Peanutrition Award" from the Georgia Peanut Commission. By the October 1. The Civil Aeronautics Board is management salaries and begun more lay- way, Senator Goldwater will receive an award himself on October 26 when he will be reinstating its double-penalty because, it offs among its 8,400 employees. · honored by the Wings Club of New Yo~k with its Distinguished Achievement :Award says, the air traffic system has returned to for 1982. Sen. Goldwater has been flying since 1930. In World War II he flew with the nearly normal. The board had revoked the More aircraft orders were cancelled in Air Transport Command, becoming a major general. Chairing the annual _Wings double penalty a year ago when the air the second quarter than were placed by all the world's airlines, according to Aviation Club dinner will be former TWAer Sam Higginbottom, now chairman of Rolls­ traffic controllers walked out. The double Royce, Inc. penalty applies if the airline can't get the Daily. passenger to his destination within two Delta's senior v.p. for finance,

September 12, 1982 3 People, P anes,PARS

' '

and·/ , Pods·· 11

P-38 pilot Bill'Ross and Corsair pilot Lou Antonacci wl ~raig (right) and lead mechanic Pat Martin (back to c:

by Joyce Capece L-1 011 and 707 to military· and private food, prizes_and excitement for everyone aircraft. The show got underway with the of all ages. The sale of food and souvenirs A spark of enthusiasm was set off June 13, arrival early that morning gf a beautiful helped to defray costs. (All proceeds after 1981 , when the hangar doors closed on blue Corsair on the wing of a sleek P-38 covering costs will be donated to Th~ People, Planes, PARS and Pods I-:-:-. the Lightning and their exciting fly-by over the Salvation Army.) first TWA Open House at O'Hare. Imme­ hangar area. Many of the older aircraft . It was an inspiration personally to be part diately, the many volunteers who had were c,lisplayed side by side with classtc of the dedicated group from the Chicago .worked to put the show together held a cars of their same era. The various depart­ Employees Club who started months be­ postmortem on how everything went - ments ·at Chicago set up booths showing fore to, plan for this year's Open House. I and how and what we could do to make it their involvement in TWA; these were can testify to the tremendous effort on the - better·next year. Next year! And s0 it cam~ augmented by civic, government and avia­ part ofcaring TWAers who dedicated many to pass that there was a next year and tion displays. personal hours to make the show a success. · People, Planes, PARS and Pods II took Ceremonial highlights were provided by It was a demonstration of the kind of spirit place at O'Hare on June 26, 1982. the 566th Air Force Band and the Air Force needed to keep a great airline high above This year the skies were bright blue and Color Guard. The Air Force Band later the rest in productivity and profitability. Volunteer interJ)ational flight attendant Sandy Ham11 the weather was perfect; so perfect in fact, went on to pl_ay two concerts, one a Chicago TWAers hope their example will hand setting up display tables. that it drew a crowd of over 10,000 to view · big-band era sound which got people inspire other stations arouqd the ·system an exhibition (larger than last year's) of 37 swinging to "In The Mood." There were with this proof that teamwork and extra various types of aircraft, from TWA's fashion shows, a ventriloquist, clowns, effort can go a long way. · ~

International flight service manager Svein Husevol~ attendant Karen Irons to her volunteer assignment.

Open House clown entertains Chicago reser,vations sales agents (from left) Darlene Ficke, Sally Clouse and Peggy Dinkel. Opening ceremonies for People, Planes, Pars and Pods

4 ci with Capt. Barry The lines were long to board a TWA 707. The second annual Open Employees Club presented Outstanding Achievement awards to Georgia Nemeth and to camera). House at O'Hare drew 10,000 visitors. Jerry Ward for their work in making the Open ;House a success.

:ammersley lends a Account manager Alan Thompson pleased the crowd with his crowd Ted Aibrecht of the Chicago Bears signs autographs; th.e football player was a s~r with his ventriloquist act. He's a frequent volunteer. attraction of TWA's Open House.

GLJill) EI 1\'IN(iS ·

y ~ L:. ~void directs flight Purser Marilyn Genz awes visitor with a display of military memorabi­ Members· of the Clipped Wings model current and past flight attendant uniforms. t. lia from her days.ofMAC-PAC flying. Tbeir fashion shows are always a big hit.

f»ods II. Music was provided by the ~66th Air Force Band. Cargo sales exhibit was eye-opener for those with a passenger's eye-view.

5 equipment cskis, poles, boots) is $49 per __ Automation Blitz N.ets New Accounts week and ski scho<;>l is $56 for six days. · These are arranged on arrival in Innsbruck. Rates are approximate and subject to cur­ rency exchange fluctuations. All airline employees, spouses, chil­ by Harry Mickie dretr, patents and retirees are eligible. For · Lindblad Travel is offering TWA em­ information contact Ventures Extraordi­ ployees and spouses 50% off on its 1982 naire, Inc., 940 Em~ett Ave., Suite 12, North Atrican and Aegean cruises aboard Belmont, CA 94002 (415) 5,92-2629. the M.S. Polaris. This is an uncommon Aruba: The Sheraton Hotel & Casino ·opportunity for an uncommon experience, offers a 40% discount from retail rates to for the Polaris finds unfamiliar ports like ·airline employees, spouses, dependent Skikda and Sousse on the North African children, parents and retirees. Discount coast, where Caesar launched his African _rates start at $39 single, $42 twin, $51 campaign. In the Greek Isles, the Polaris - triple and $60 quad, plus taxes and service drops anchor at Thera, thought to be the site charges. For reservations and information of the lost island of Atlantis. Brochures on contact International Travel & Resorts, 25 these TWA/Lindblad fly-cruise expedi­ West 39th St., New York, NY 10018; tions are available at TWA ticket offices. phone(21~)840-6636. Or phone Lindblad at (212) 751-2300. Cancun. Airline empioyees and families Vienna, Prague, Budapest: Interline receive 50% discounts (space available) at tours departing JFK, including land (with two hotels_in Cancun, Mexico, through first-class hotels) and air as follows: Continental World Tours. Participating are · Vienna/Budapest, six nights, from $437 the Dos Playas Inn and Sina Golf & Marina During a June-July automation blitz, the Northern California district was assigned a double per person; Vienna, three nights, · Club. Dos Playas daily rates are $13 per goal of 40 new PARS accounts. That wasn't enough of_a chailenge so NorCal doubled from $251 Dpp; Vienna, Prague, Buda­ person, double. Sina rates are $17.50 per that figure to a target of 80 .new accounts. In .fact, 82 new PARS accounts were pest, six nights, from $469 Dpp; Vienna, person, double, and include free_ golf. contracted during the blitz. Charlie Adams, v.p.-Northern California (left), six nights, from $307 Dpp. For full details Continental World Tours is their U.S. congratulates (from left): Patti Marshall, automation coordinator; Earl Hankins, and reservations, contact Trailblazer Sa­ representative. For information and reser­ account manager; Donna Dell, automation coordinf}tor, and Carl Hughes, manager­ faris, PO. Box 660066, Miami Springs, vations contact Continental at 1210 l South sales, Oakland. FL 33166; phone·(305) 871-2202. Dixie Highway, Miami, FL. 33156. Phone toll-free (800) 327-3012. 1 Coca-Cola in Oakiand. He died in 1949 at Bermuda. The Elbow Beach Hotel offers Editors Notes..• the age of 53. Israel: Budget Rent-a-Car recently started a three-night package including- a full (from page 2) American breakfast and five-course'dinner operations in Israel with offices· at Tel Earl Korf, one of our favorite TWA daily; service charges; tips and unlimited Aviv's Ben Gurion Airport; Jerusalem, and The Black Cats was the name given a group Seniors because he keeps in close touch, Netanya. Budget says its rates are 20% tennis for $310 per person, double; $255 of Hollywood stunt fliers. Richter, who expressed regret at the report of Fr'ank triple and $548 single. Children ages 6-11, cheaper than those of its international was taught to fly by (who later Parent's_death. "I flew rnany flights with $103; under 6 free. Now through Novem­ competitors, and Budget offers a 20% became president of TWA), would climb \ him, and Frankie was the most respected ber 12. For a reservations form write to KP discount to all TWAers. Just show your ID on the wings, hang by his feet, play cards flight engineer and one of the nicest guys. card to qualify for the special rate. Interline Tours, Inc., Cooper Street Sta­ and perforni. similar feats. The "three" He also was an accomplished pilot, flying tion; PO. Box 820, New York 10276 or refers to Frye, Richter and Walter Hamil­ his. own plane until shortly before. his phone(212)982-6658. - Ozarks Getaway ton, who formed Aero Corporation of death. I knew Virg Elliott well, also." Earl California, a crop-duster. Then they orga­ adds, "We sure are losing some very fine Interline programs now available ThefirstannualTWAemployee "Get­ away Week" at Lake of the Ozarks, nized Standard Air Lines, carrying passen- people." through Hallmark Travel include Oktober­ Long-time Skyliner readers may recall Missouri, will be held September 20- -gers three times a week between Los fest in Munich; New England fall foliage that every year, to celebrate his birthday, 27. Lake of the Ozarks is located 150 Angeles and Phoenix, and later El Paso. In tour; Italian cooking school in Rome; 1929 Standard merged with Western Air Earl climbs a mountain. ''Due to my wife's cruises to Bermuda or the Chesapeake Bay, miles southwest of St. Louis and 180 miles southeast of Kansas City. Express. Frye was in charge of operations, healt!J. .I missed this year's birthday climb and others. For a free catalog contact Hamilton headed maintenance and Richter (he was 78 on July 27), but settled for a Hallmark Travel Inc., Interline Division, "Join us for a day or two, or for the whole week," ·says Captain Dick was· West Coast superinte.ndent. The fol­ . mini-triathon- biking 25 miles, running 56 E. Andrews Drive, NW, Atlanta, GA lowing year, 1930, WAE merged with five miles and swimming the ocean for an 30305;phone(404)231-0260. Thomas. He adds there will be a golf tournament, champagne brunch and . - Transcontinental Air Transport, forming hour. "My ham radio activities and my in­ Skiing in Innsbruck: Special 10-day fashion show, western night with Transcontinental & Western Air. volvement in the Society of Wireless Pio­ package available with departures January co.okout, and boating, fishing and Richter became v.p. of operations and neers also keep me pretty busy," he says. 14 and February 11 from Munich. Price of tennis. Charity proceeds will be for later executive vice president. During $250 includes first-class hotel with private WWII he was a captain in the naval air Operation Lift-Off. For information There's this beef packer in Boston who bath, based on double occupancy, for transport service. He resigned from TWA on accommodations, contact Dick or · had so many filets mignons on his hands he seven nights in Innsbruck, two nights in in 1947 after a falling out with Howard Pat Thomas: Route 1; Box 190-43; didn't know what to do. Trouble is, Bosto­ Munich; continental breakfast and dinner Hughes. He then served briefly as presi­ Osage Beach, Missouri 65065. Phone nians prefer a different cut, club sirloin . . daily in Innsbruck, and round-trip. trans-· dent ofTACA, which was partly owned by (314) 348-2236. That's where the fish came in. fers. Ski lift passes are $51 for six days, . TWA, and then took an executive post with Seafood, .as you probably know, is one of the principal commodities shipped from ~eteran TWAers Serving with Saudia MarkAnniversaries Boston by air. Coincidentally, TWA's Dom Piscioneri has been working with a manu­ facturer who produces air freight con- · tainer~ specifically designed for the fish business. At about the same time, Dom heard about the beef packer and his excess inventory. · To make a long fish-and-meat story short, th~ fellow with the filet mignon got together with Dom and the fellow who makes the fish containers, packed his fillets in portion-sized styrofoam trays in the con~ainer, and sent them via TWA to a meat distributor in Monterey Park, Califor­ nia, where folks do like _their filet mignon. A travel seminar for businesswomen, called "Great Going," will be held in San Diego on October 23 under the sponsorship f . ·-it· . " ...... ,· . . . . of San Diego Women in Travel. The group is affiliated with the Intern~tional Federa­ E .;ployeeson assignment with Sandia re:nt~y received TWA service awards representing 225 yea~s of experience. Solman tion of Women's Travel Organizations. Koshy, vice president-materials management for Saudia, joined Ed Burdette, executive vice president-operations, for the The meeting will be held at the Hilton presentation ceremony in Jeddah. Pictured (front, from left) are Marc Turner, mechanic(15); Karl Habighorst, mechanic (15); Beach and Tennis Resort on Mission Bay. Mel Stephens, manager-stockroom (15); Sulman Koshy; Ed Burdette; Tom Matheny, manager-technical~ (15), and Bill Frye, · Cost of the seminar is $35 including senior analyst-finance (10). Rear: Gordon Briers, in-flight services (30); Ron Lord, flight engineer (30); Jerry Wilburn, mechanic lunch. Contact Carolyn Yarbrough, 7432 (15); Don Oram,_marketing training (25); Ron Owen, mechanic (20), and Ray Ross, marketing training, (35). The warm climate Caminito Carlotta, San Diego, CA 92120. must agree with Ron Lord; he is in his 20th year on assignment with Sandia. · Phone (714) 238-7009. ·

6 September 12, 1982 Password 1982·83

Here is an update on interline agreements that TWA currently has with other airlines. It 90% or Service Charge should serve as a handy guide for your future trip plfinning. Keep in mind, though, that Airline Eligibility Reduced Rate Interline Pass · . this is only a basic guide. For complete details on service charges, embargo periods, holiday restrictions, minimum fares and other restrictions refer to MP&P Section 13.12 LACS A 2-5-6 50% Pos 75%SA and 13.18, as well as Sky liner notices. All 50% and 7 5% fare reductions may_be obtained Lan Chile Airlines 2-5 50% Pos 75%SA by presenting your TWA Identification Card and Pass Allotment card to a TWA ticket L:anica 2-5 50% Pos 75%SA Lufthansa 7-10 50% Pos office; 90% discounts and passes must be secured through your local pass iss~ing 7-11 75%SA offices. Allow four full weeks for processing space-available interline passes. Libyan Arab Airlines 2::4 50% Pos 75%SA Lot Polish Airlines 2-4-6 50%Pos 75%SA

90% or Service Malaysian Airlines 1 50% Pos 75%SA Charge Malev Hungarian Airlines 2-5 50% Pos 75%SA Airline Eligibility Reduced Rate Interline Pass Mexican a 2-5-6 50% Pos 75%SA Aer Lingus 5-11 50% Pos 75%SA Check MP&P for Middle East Airlines 1-4 50% Pos 75%SA Shamrock Fare Midstate Airlines 2-5 50% Pos 75%SA Aerolineas Argentinas 2-5 50% Pos 75%SA Aeronaves De Mexico 3 .50%Pos 75%SA New York Helicopters 2-4 50% Pos SA Pass Aero Peru 2-6 50% Pos 75%SA Nigeria Airways 2-5-6 50% Pos 75%SA Air Afrique 2 50% Pos 90%SA Nordair 2-5-6 50% Pos 75%SA Air California 2-5-6 50% Pos 75%SA Northwest Airlines 1-5 50% Pos 75%SA Air Canada 1-5-7 50% Pos 75%SA Air Florida 2-5 50%Pos 75%SA Olympic Airways 2 50%Pos See MP&P Yassou Fare Air France 1-5 50% Pos 75%SA 75% SA Inti only Air India 2-5-7 50% Pos (Parents eligible Ozark Airlines 2-5-6 50%Pos 75%SA 90%- once yearly 1-5 only NYC-LHR-NYC) Air India 1-5-7 75%SA Pacific 2-5-6 50% Pos 75%SA Air Jamaica 1-7 50% Pos 75%SA Pacific 2-4 50% Pos 75%SA Air Malta 2-5 50% Pos 75%SA Pakistan International Airways 2-5-7 50% Pos 75%SA Air Midwest 2-5 50%Pos 75%SA Pan American World Airways 2-5-7 50%Pos 75%SA ALM 2-5 50% Pos 75%SA Pennsylvania Airlines - 2-5 50% Pos 75%SA Air New Zealand 1-5 50% Pos 75%SA Philippine Airlines 2-5 50% Pos 75%SA Air Niugini 2-5 50% Pos 75%SA 2-5 50% Pos 75%SA . 90% - once yearly 1-5 · 2-5 50% Pos 75%SA Pilgrim Airlines 1-4 50% Pos 75%SA 2-5-6 50% Pos 75%SA 90%- once yearly 1-5 Pocono Airlines 2-5 50% Pos 75%SA Alitalia 1-5 50% Pos 75%SA Princeton Airlines 2-5 50% Pos 75%SA Aloha Airlines 2-5-6 50% Pos 75%SA 90% - once yearly 1-5 1-5-7 50% Pos 75%SA 90% - once yearly 1-5 Qantas Airways 5-10 50% Pos 75%SA Ansett Airlines 1-5 50% Pos 75%SA Quebecair 2-5-7 50% Pos 75%SA Ariana Afghan Airlines 1-5 50% Pos 75%SA Aspen Airways 2-4-6 50% Pos Ransome 2-5 50% Pos 75%SA Austrian Airlines 2-5 50% Pos 75%SA See MP&P Waltz Reeve Aleutian Airways 2-4 50% Pos 75%SA 1 SA pass yearly 1-5 Away Fare Republic Airlines 2-5 50% Pos 75%SA 90% - once yearly 1-5 Avensa Aerovias Rocky Mountain Airways 2-5-7 75%SA . Venezolanas, S.A. 3 50% Pos 75%SA Royal Air Maroc 1 50% Pos 75%SA Avianca Airlines, S.A. 1-4 50% Pos 75%SA Check MP&P Red Royal Jordanian Airlines (Alia) 2-5 50% Pos 75%SA Ruana Fares Sabena Belgian World Airlines 5-9 50% Pos 75%SA Bangladesh Biman 2 50% Pos 75%SA Sahsa Airlines 2 50% Pos 75%SA British Caledonian Airways 4-9 50% Pos 75%SA Saudi Arabian Airlines 1-4 50% Pos 75%SA British Airways 9 75%SA Check MP&P Scandinavian Airlines System 2-5-6 50% Pos 75%SA Speedbird Fares Scenic Airlines 2-5 50% Pos 7S%SA British Midland Airways 2-5 50% Pos 75%SA Singapore Airlines · 1 50% Pos 75%SA British-West Indian Airlines 2-4 50% Pos 75%SA South African Airways 1 50% Pos 75%SA 90%SA Britt Airways 2-5 50% Pos 75%SA Suburban Airlines 2-5 50%Pos 75%SA Sudan Airways 2-5 50% Pos · 75%SA Canadian Pacific Airlines 1-5 50%Pos 75%SA Swissair 1-5-7 50% Pos 75%SA Caribbeafl Atlantic Airlines '2 50% Pos Syrianair 2-5 50% Pos 75%SA Catalina Airlines 1-5 50% Pos 75%SA Cathay Pacific Airways 2-4 50% Pos 75%SA Taca International Airlines 2-5 50% Pos 75%SA Chautaqua Airlines 2-5 50% Pos Tan Airlines 2 50% Pos 75%SA China Airlines, Inc. 2-4-6 50% Pos 75%SA TAP- Air Portugal 2-4 50%Pos 75%SA Check MP&P .for Command Airways 2-5 50% Pos 75%SA special Navigator fare. Continental Airlines 2-5-6 50% Pos 75%SA 1 SA pass yearly 1-5 Texas International Airlines 2-5-6 50% Pos 75%SA 90% -once yearly 1-5 Czechoslovak Airlines 2-5-7 50% Pos 75%SA Thai International Airways 1 50% Pos 75%SA Trans Australia Airlines 4-11 50% Pos 75%SA Delta Airlines 2-4 50% Pos 1 SA pass yearly 1 Turk Hava Yollari 2-4-6 50% Pos 75%SA (USA and SJU only) Delta Airlines 2-4 75% SA Inti Only 1-5-7 50% Pos 75%SA US Air 2-5-6 50% Pos 75%SA 90%- once yearly 1-5 Eastern Airlines 1-5 50% Pos 75%SA 75% not available U.T.A. 2-5 50% Pos 75%SA on shuttle Ecuatoriana Airlines 2-5-6 50% Pos 75%SA Varig Airlines 2-4 50% Pos 75%SA Check MP&P for Egyptair 2-5 50%Pos 75%SA special Amigo fare. El AI Israel Airlines 2-5 50% Pos 75%SA Check MP&P for Viasa 2-5-6 50% Pos 75%SA Check MP&P for special Shalom fare. Orchid fare. Ethiopian Airlines 2-4 50% Pos 75%SA 1 SA pass yearly 1-5 Western Airlines 2-5-7 50% Pos 75%SA 90%- once yearly Fin nair 2-5 50% Pos 75%SA (systemwide) 1-5 2-5-6 50% Pos 75%SA 90% once yearly 1-5 Wien Air Alaska '2-4-6 50% Pos 7;5% SA 1 SA pass yearly 1

' Golden West Airlines 2-4-6 50% Pos 75%SA 1 SA pass yearly 1 Yemen Airways 2-5 50% Pos 75%SA Gulf Air 2-5 50% Pos 75%SA Yugoslav Airlines JAT 2-5 50% Pos 75% SA-

Hawaiian Airlines 2-5-6 50% Pos 75%SA 90% - once yearly 1-5-7 Eligible Persons: Iberia Airlines 2-5-6 50°zo Pos 75%SA Check MP&P for Fanfare fare. I. Employee,' spouse and unmarried dependent children under 21 years of age. Indian Airlines 2 50% Pos 2. Employee , spouse, dependent children under 21 years of age and parents of employees . Iraqi Airways 2-5 50% Pos 75%SA 3, Employee, spouse, dependent children under 21 years of age and dependent parents residing in same household. Japan Airlines 2-5-6 50% Pos 75%SA CheckMP&P 4. Retired employee and spouse . Tomodachi Fare 5. Retired employee, spouse and children under 21. 6. Regular part-time employee , spouse, dependent children under 21 and parents. Kenya Airways 2-5-7 50% Pos 75%SA 7. Regular part-time employee, spouse, dependent children under 21. KLM Royal Dutch Airlines 2-5-7 50% Pos 75%SA Check MP&P for special . 8. Employee (upon completion of one year of service), spouse and unmarried dependent children under 18. Amsterdam fare. 9. Employee, spouse and unmarried dependent children under 21 years of age and parents of single Korean Airlines 2-5 50% Pos 75%SA Check MP&P New employees . . Morning Calm Fare. I 0. Employee (upon completion qf one year of service), spouse and dependent children under 21. Kuwait Airways 2-5 50% Pos 75%SA II. Employee (upon completion of one yearofservice), spouse , unmarried children under21 and parents .

September 12, 1982 7 Mciggie's Made Maintenance & Engineering Personnel on Test Flight· Immortal! What woman wouldn't be delighted just.to receive an orchid? Maggie Anderson, spe­ cial passenger serv-ices representative at Los Angeles, has one named after her. The honor was given her by Andrew Easton, a nurseryman from Goleta, Cali­ fornia, when he registered a new hybrid with The Royal Horticultural Society in London. Easton, an international authority on raising orchids and other exotic plants, said he chose the name in appreciation of Maggie's service to him as a frequent TWA passenger over" many years. He flies often to flower shows and competitions the world over. Even prize-winning orchids can present problems to zealous customs and health inspectors, and service specialists like TWA's Maggie Anderson see to it that the precious plants are pampered like YIPs . Easton, a native of New Zealand, said the "Maggie Anderson" orchid is the result of cloning a female Coral Gleam and male Jerry Vande Weghe (named for a distinguished Dutch flower grower). The .TWA -~aintenance and engineering person-nel were aboard a Boeing 767 test flight July 27 for training and familiarization. pair were crossed in 1977 and first flow­ Pictured immediately after the flight are (from left): Ed Royle, manager-field engineering, LAX; Chris Doan, manager-aircraft ered in 1981 . The ''Maggie Anderson'' is maintenance support, MCI; John Cooper, staffv.p.-maintenance operations, MCI; Ken Johnston, director-engineering systems distinguished by its dark magenta color and & procedures, MCI; Marv Ruthenberg, regional director-maintenance/West, LAX; John Francissen, manager-aircraft very tall sprays. Its scientific ~ name is maintenance operations, ORO; TQny Ristuccia, manager-field engineering, JFK,-and Jim. Heard, manager-aircraft acceptance, Doritaenopsis. SEA. Messrs. Royle, Ristuccia, Francissen and Ruthenberg have been assigned as the Task Group for aircraft maintenance to. Easton presented one plant to Maggie, of integrate the 767 into the TWA system . . course, and another to the Los Angeles Ambassadors Club. Mrs. Reagan in appreciation for her work ·new, fuel-saving Boeing-Delco Perform­ "It's not everyone who has an-orchid in assisting the President and his staff on ·As Usual ...? ance Management System. Boeing has named after him" said Maggie, "and it was their frequent trips to southern California. (from page 3) received orders 'for 17 747s with the a wonderful surprise." Laughing, she Maggie is a22-year TWA veteran, with 76% thinking positive. O_ne in five of the stretched-upper-deck option. . added, "It's also comforting to know that I plenty of experience providing passenger business and labor_officials interviewed, Northwest has inaugurated service from shall not go into oblivion - there will service. She started as· a fligh~ attendant; however, said-never the twain shall mee(. always be a Maggie Anderson!" then worked as a ground hostess and ticket San Diego to Los Angeles, Seattle and Orchids may be rare, but not honors for agent, followed by a stint as an in-flight A run of bad luck and some strategic Minneapolis/St. Paul; San Diego is the Maggie Anderson. Just a year ago she supervisor. She has been a speci~ passen­ mistakes have hurt Air Florida; record ·eighth new city Northwest has added to its received a White House citation and per­ ger services representative at Los Angeles profits have turned to record losses that system in the past two months. sonally autographed photo of President and the past seven years. can't go on forever, says Martin Merzer, business writer for the Miami Herald. He Like Dad, Like Son adds '' ... The company that just a year ago could hardly restrain its expansionary urges now is retrenching, trying to relive its profitable past as a smaller, less aggressive carrier." "In this environment you seize the opportunity· for stability, you don't seize the opportunity for growth," com­ ments an Air Florida official. The "stabil­ ity'' plan calls for grounding of nine aircraft, or one third of available seat miles; furlough of hundreds of employees and a sharp cutback in Florida-New York service this coming winter. United Parcel Service (UPS), operating a fleet of 16 used 727s, will start overnight delivery on September 20 at rates as much as 50% below those charged by Federal Express and Emery Air Freight. Exam­ ple: a 10-pound package sent from New York to Chicago will cost $20.77 by UPS, $43.50 by Federal Express and $38.87 by Emery. lndu$try News Boeing has completed assembly of its first stretched-upper-deck 74 7. The new air­ Juan Ramos (right), master aircraft . craft, destined for ~elivery. to Swissair, engineer at MCI, visits with his son, provides a 23- 113-foot extension of the John, at the completion of John's train­ upper deck and enhances the airplane's ing at Lackland A~r Force Base, San ,. passenger productivity. It can carry a Antonio. John will join his staff sergeant ...... combination of passengers and cargo on father in the Air National Guard's 139th Maggie Anderson, special passenger services representative at Los Angeles, with the the main deck, and is equippe9 w,ith Pratt & Tactical Airlife Group at St. Joseph, orchid named in her honor by a California grower. Whitney JT9D-7R4G2 engines and the Missouri. __:_ Larry Brett