CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-16-2021 1st Revised Title Page 1
Effective October 1, 2014, this Local Terms of Service contains the terms, conditions and rates for services formerly found in the following CenturyTel of Missouri, LLC d/b/a CenturyLink tariffs:
General and Local Exchange Tariff PSC MO. NO. 1 Long Distance Message Telecommunications Service Tariff PSC MO. NO 3 Wide Area Telecommunications Service Tariff PSC MO.NO 4 Private Line Service Tariff PSC MO.NO 5 Digital Data Transmission Service Tariff PSC MO. NO 6
CenturyTel of Missouri, LLC d/b/a CenturyLink is referred to with this Local Terms of Service as “CenturyLink” or “Company”.
TRADE NAMES, TRADEMARKS AND SERVICE MARKS
The following list of trade names, trademarks and/or service marks which may be used for services offered herein are owned by Lumen Technologies, Inc. (formerly CenturyLink, Inc.) or a subsidiary of (T) Lumen Technologies, Inc. and are used by the Company with express permission. Trademark and (T) service mark designations will not be listed hereafter in this Local Terms of Service. However, the laws regarding trademarks and service marks are applicable. Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc.. or a subsidiary of Lumen Technologies, Inc.. cannot be (T) used by another party without authorization.
CENTURYLINK® CORE CONNECT® SIMPLE CHOICE®
MO2021-04
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 1 1st Revised Page 1
TABLE OF CONTENTS
SECTION SUBJECT
1 Table of Contents
2 General Terms and Conditions
3 Definitions
4 Local Exchange Service
5 Service Charges
6 Calling Service
7 Digital Data and Network Services
8 Coin and Coinless Telephone Service
9 Operator and Directory Services
10 General Services
11 Specialized Services
12 Special Assemblies
13 Services Limited to Existing Customers
14 Rules and Regulations Applying to All Customer Contracts
16 Long Distance Message Telecommunications Service
17 Reserved for Future Use (C)
18 Private Line Service
19 Digital Data Transmission Service
20 Promotions
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 1
GENERAL TERMS AND CONDITIONS
2.1 APPLICATION
A. General
1. The regulations set forth herein apply to intrastate services and facilities furnished within the State of Missouri by CenturyTel of Missouri, LLC, hereinafter referred to as the Company, subject to the jurisdiction of the Missouri Public Service Commission (MPSC).
2. The regulations or conditions contained in the Local Terms of Service shall govern in the event of a conflict between these General Regulations and any conditions applicable to the Local Terms of Service.
3. When services and facilities are provided in part by the Company and in part by other companies, the regulations of the Company apply to that portion of the service or facilities furnished by it.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 2
GENERAL TERMS AND CONDITIONS
2.2 OBLIGATION AND LIABILITY OF THE COMPANY
A. Availability of Facilities and Equipment
1. The Company's obligation to furnish exchange and toll service is dependent upon its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the construction and maintenance of the necessary pole lines, circuits, and equipment.
2. The installation and restoration of services shall be subject to the regulations set forth in this Local Terms of Service and the Company's Facilities for Intrastate Access Tariff, concerning the Telecommunications Service Priority (TSP) System.
B. Interruptions of Service
1. In the event of an interruption to the service not due to the negligence or willful act of the customer or customer premises equipment, an allowance will be made if the interruption continues for more than 24 hours from the time it is reported to or detected by the Company.
2. The allowance will be limited to the prorated portion of the monthly rate or guarantee for the service or portion thereof made inoperative. No other liability shall in any case attach to the Company in consideration of such interruptions.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 2 3rd Revised Page 3
GENERAL TERMS AND CONDITIONS
2.2 OBLIGATION AND LIABILITY OF THE COMPANY (Cont’d)
C. Liability
1. In view of the possibility of errors and difficulties occurring in the transmission of messages by telephone, and the impossibility of fixing the cause thereof, the customer assumes all risks connected with the service except as follows:
a. If the initial installation is defective or if service is interrupted otherwise than by the negligence or willful act of the customer or due to customer premises equipment, an allowance at the minimum rate for the telephone facilities and class of service at the time of the installation or interruption shall be made for the time such outage continues after notice and demand to the Company unless such outage is due to the inside wiring or customer provided equipment. No other liability shall in any case attach to the Company.
2. In the case of interruption to any interexchange service (Private Lines, etc.), allowance for message toll service used by the customer during the period of interruption, will be made at the regular message toll rates.
3. While the Company's local exchange access line service may be used by the customer for dial-up access, the advertised speeds of the customer's modem may not be attainable with this service and are not guaranteed by the Company. The Company will assure, however, that it's local exchange access lines meet the standards outlined in 4CSR 240-32.060.
4. Customer will defend and indemnify the Company, its affiliates, agents and contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.
5. Customer will defend and indemnify the Company, its affiliates, agents and (N) contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to any acts or omissions by the customer, customer’s end users or customer’s third- party provider(s) that cause, give rise to or bring about the non-compliance of the service with any appliable law, including the failure to purchase or implement features that enable compliance with laws. (N)
(M) | (M) – Material moved to Page 3.1. (M)
MO2021-07
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 2 Original Page 3.1
GENERAL TERMS AND CONDITIONS
2.2 OBLIGATION AND LIABILITY OF THE COMPANY (Cont’d)
(M) D. Directory Errors and Omissions
1. The Company's liability for damages on account of interruptions to service due to errors or omissions in directory listings will be limited to a pro rata abatement of the charge for such of the customer's service as is affected, the maximum abatement not to exceed one-half the service charges for the period from the date of issuance of the directory in which the mistake occurred to the date of issuance of a new directory containing the proper listing.
2. In the cases of extra listings in the alphabetical section of the directory for which a charge is made, the Company's liability shall be limited to an amount not to exceed the established rate for such listing during the period which the error or omission continues. (M)
(M) – Material moved from Page 3.
MO2021-07
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 4
GENERAL TERMS AND CONDITIONS
2.2 OBLIGATION AND LIABILITY OF THE COMPANY (Cont’d)
E. Transmitting Messages
The Company does not transmit messages but offers the use of its facilities for communications between patrons. If because of transmission difficulties the operator, in order to accommodate the customer, repeats messages she is deemed to be acting as the agent of the persons involved and no liability shall attach to the Company because of any errors made by the operator or misunderstandings that may arise between customers because of the errors.
F. Use of Connecting Company Lines
When suitable arrangements can be made, lines of other telephone companies may be used in establishing wire connections to points not reached by this Company's lines. In establishing connections with the lines of other companies, the Company is not responsible or liable for any action of the Connecting Company.
G. Defacement of Premises
The Company shall exercise due care in connection with all work done on customer's premises. No liability shall attach to the Company by reason of any defacement or damage to the customer's premises resulting from the existence of the Company's facilities and associated wiring on such premises, or by the installation or removal thereof, unless such defacement or damage is the result of the sole negligence of the Company.
H. Unauthorized Access and Hacking
Except for physical damage to Customer’s transmission facilities or Customer premise equipment directly caused by the Company’s negligence or willful misconduct, the Company is not responsible for unauthorized access to, or alteration, theft, or destruction of, Customer’s equipment, data, programs or other information through accident, wrongful means or any other cause while such information is stored on or transmitted across Company-provided network facilities or Customer premise equipment. Customer is responsible for any Company service or usage charges resulting from any such unauthorized access, unless a tariff, local terms of service, schedule or other written agreement expressly states otherwise.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 2 1st Revised Page 5
GENERAL TERMS AND CONDITIONS
2.3 RIGHTS OF THE COMPANY IN FURNISHING USE OF SERVICE AND FACILITIES
A. Ownership and Use of Regulated Services
1. Coin-operated, public, semi-public or pay telephone equipment, and wiring and facilities furnished by the Company to provide transmission service on the premises of a customer are the property of the Company. The agents and employees of the Company shall have the right to enter said premises at any reasonable hours for the purpose of installing, inspecting, maintaining or repairing the equipment, instruments and lines, or for the purpose of making collections from coin boxes or upon termination of the service, for the purpose of removing such equipment, instruments and lines. Such equipment, instruments and lines are not to be used for performing any part of the work of transmitting, delivering or collecting any message where any toll or consideration has been or is to be paid any party other than the Company, without the written consent of the Company.
2. If the installation and maintenance of service are requested at locations which are or may become hazardous or dangerous to the Company's employees or the public or property, the Company may refuse to install and maintain such service, and, if such service is furnished may require the customer to install and maintain such services and may also require the customer to indemnify and hold the Company harmless from any claims, loss or damage by reason of the installation and maintenance of such service.
B. Service Use by Customer
Customer telephone service, as distinguished from public and semi-public telephone service, is furnished only for use by the customer, the customer's family, employees or business associates, or persons residing in the customer's household, except as the use of the service may be extended to persons temporarily subleasing a customer's residential premises. The Company has the right to refuse to install customer transmission service or to permit such service to remain on premises of public or semi-public character when the instrument is so located that the public in general or patrons of the customer may make use of the service. At such locations, however, transmission service may be installed, provided the instrument is so located that it is not accessible for public use.
C. Reserved for Future Use
MO 15-26
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 6
GENERAL TERMS AND CONDITIONS
2.3 RIGHTS OF THE COMPANY IN FURNISHING USE OF SERVICE AND FACILITIES (Cont’d)
D. Tampering with Equipment
The Company may refuse to furnish or may deny transmission service to any person, firm or corporation on whose premises is located any telephone equipment owned by the Company which shows any evidence of tampering, manipulation, or operation, or use of any device whatsoever, for the purpose of obtaining telephone service without payment of the charges applicable to the service rendered.
E. Termination of Service by the Company for Unlawful Use
1. The Company may disconnect, without advance notice:
a. Any transmission service used in such a manner as to interfere unreasonably with other services or service of another user, constitute abuse, fraud or tend to injuriously affect the efficiency of the Company's plant, property or service.
b. Any transmission service or calls which is used with intent to terrify, intimidate, threaten, harass, annoy, or offend another telephone user.
c. Any transmission service used to disseminate without authorization confidential, proprietary information of the Company or information that would enable other persons to gain unauthorized access to the Company's network or facilities.
F. Use of Profane Language, Impersonation of Another, Fraudulent Intent
1. The Company may refuse to furnish or may deny transmission service to any persons, firm or corporation who, over the facilities furnished by the Company, uses or permits to be used foul, abusive, obscene or profane language; or impersonates or permits others to impersonate any other individual with fraudulent or malicious intent.
2. The Company may refuse to furnish service and may also disconnect existing service for a customer who demonstrates fraudulent means of obtaining, or attempting to obtain, or assisting another to obtain, service by any trick, scheme, false representation, false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the charge for such service.
G. Governmental Objections to Service
The Company may refuse to furnish or may discontinue transmission service to any person, firm, or corporation upon objection to the furnishing of such service made by or on behalf of any governmental authority on the grounds that such service is or is to be used for illegal purposes.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 7
GENERAL TERMS AND CONDITIONS
2.3 RIGHTS OF THE COMPANY IN FURNISHING USE OF SERVICE AND FACILITIES (Cont’d)
H. Connection of Automatic Dialing- Announcing Devices
1. The Company will not knowingly permit connection to or operation over the telephone network of an automated dialing-announcing device used for solicitation purposes where calls initiated by the device cannot be terminated at will by the called party and dial tone restored to the called party promptly upon termination of the call by the called party.
2. Any prerecorded message issued by an automated dialing-announcing device shall be preceded by an announcement which states the name and address of the calling party, the purpose of the message, and that the message is coming from automated equipment.
2.4 ESTABLISHMENT AND FURNISHING OF SERVICE
A. Application for Service
1. Applications for initial or additional services made verbally or in writing become a contract upon the establishment of the service or facility. During the application process, the Company will check commercial credit services in order to establish a credit risk assessment for each customer.
2. Any change in rates or regulations prescribed by public authority having jurisdiction modifies all terms and regulations of contracts to the extent of such changes.
3. The Company reserves the right to refuse service to any applicant who is found to be indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness. The Company may also refuse to furnish service to any applicant desiring to establish service for former customers of the Company who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness. (Refer also to Section 211.A.1.)
4. The Company may also decline to provide service to a minor whose principal place of abode is the home of the minor's parent, guardian, or other person legally charged with the minor's care and custody.
B. Telephone Numbers
The customer has no property right in the telephone number nor any right to continuance of service through any particular central office, and the Company may change the telephone number or the central office designation, or both, of a customer whenever it deems it advisable in the conduct of its business to do so.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 2 1st Revised Page 8
GENERAL TERMS AND CONDITIONS
2.4 ESTABLISHMENT AND FURNISHING OF SERVICE (Cont'd)
C. Alterations
The Company will be reimbursed for the costs associated with customer requests for relocation or rearrangement of facilities located on his premises.
D. Responsibility for Payment of Service
(Refer to Section 2.14. Payment for Services and Facilities)
E. Maintenance and Repairs
With the exception of customer premises equipment and inside wiring, all ordinary expense of maintenance and repair, unless otherwise specified in the Company's Local Terms of Service, is borne by the Company. In case of loss of, damage to, or destruction of, any of the Company's facilities, not due to ordinary wear and tear, the customer is held responsible for the cost of replacing the facilities destroyed or for the cost of restoring the facilities to its original condition, except where such damage is not occasioned by the negligence of the customer. Customers may not rearrange, disconnect, or remove or permit others to rearrange, disconnect or remove any facilities installed by the Company, except upon the written consent of the Company.
F. Unusual Installation Costs
Where special conditions or special requirements of the customer involve unusual construction or installation costs, the customer may be required to pay a reasonable proportion of such costs.
G. Reserved for Future Use
MO 15-26
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 9
GENERAL TERMS AND CONDITIONS
2.4 ESTABLISHMENT AND FURNISHING OF SERVICE (Cont'd)
H. Furnishing of Announcement, Answering and Recording Services
1. Use of Company facilities or service in connection with automatic announcement service, automatic answering and recording service, recorder-coupler service or miscellaneous devices for recorded public announcements are subject to the following conditions:
a. For purposes of identification, customers to transmission service who transmit recorded public announcements over facilities provided by the Company must include in the recorded message the name of the organization or individual responsible for the service and the address at which the service is provided.
b. Customers transmitting factual public announcements, such as time, stock market quotations, airline schedules, and similar information are excluded from the preceding condition.
c. Nonpublished telephone service will not be furnished for use with recorded public announcements.
d. Failure to comply with the provisions of this Local Terms of Service shall be cause for termination of the service.
I. Inside Station Wiring - New or Existing
1. The Company is no longer required to provide, lease, install, maintain or repair new inside station wiring or maintain or repair existing inside station wiring.
2. The Company is responsible for making all connections at the protector or providing a facility to permit customer connection with new inside station wiring at the demarcation point. Nothing contained herein shall require or necessitate changes or modifications to telephone utility connections with existing inside station wiring.
3. The Company will endeavor to answer any questions concerning the installation, repair, and maintenance of new inside station wiring and the maintenance of existing inside station wiring by telephone contact, personal contact or printed material, upon request.
J. Riser Cable Inside Building
1. Cable entering a building but serving more than one individual customer within that building shall not constitute existing inside station wiring. This cable shall constitute distribution cable.
2. Where the Company has existing cable between two or more buildings on the same premises, the cable shall constitute outside plant. An individual customer may, however, without limitation, provide cable between two or more buildings on the same premises.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 10
GENERAL TERMS AND CONDITIONS
2.5 TELEPHONE DIRECTORIES
A. Distribution
1. The Company will furnish to its customers, without charge, only such directories as it deems necessary for the efficient use of the service. Other directories will be furnished at the discretion of the Company at a reasonable charge.
B. Ownership and Use
1. Directories regularly furnished to customers are the property of the Company, are loaned to customers only as an aid to the use of the telephone service. Customers must not deface or mutilate directories. The Company shall have the right to make a charge for directories issued in replacement of directories destroyed, defaced, or mutilated while in possession of the customer.
2.6 PRIORITY OF SERVICE
A. In case a shortage of facilities exists at any time, either for temporary or protracted periods, the establishment of network transmission service takes precedence in the furnishing of any service or facility.
2.7 FOREIGN CENTRAL OFFICE SERVICE
A. Foreign central office service is exchange service furnished to a customer in a multioffice exchange, from a central office other than the one which serves the area in which he is located.
B. Such service is not in accordance with the general plan of furnishing transmission service, and will be furnished only if facilities are available and when such service is warranted by the extenuating circumstances involved. The Company does not obligate itself to furnish this service, particularly when it involves undue expense or impairment of the service furnished the general public.
C. Mileage rates as quoted in this Local Terms of Service will be applied if Foreign Central Office Service is provided.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 11
GENERAL TERMS AND CONDITIONS
2.8 CUSTOMER PREMISES EQUIPMENT (CPE)
A. Customer premises equipment is all terminal equipment normally used on the customer's premises and owned by the customer; or owned by the Company or some other supplier and leased to the customer; including the terminal equipment located or held in inventory on the customer's premises. Coin and coinless-operated public, semi-public, or pay telephone equipment is excluded.
1. CPE is no longer offered as a regulated part of this Company's tariffs and/or local terms of service; however, this does not give the customer the right to repair or maintain CPE owned by the Company without the Company's consent.
B. The Company shall allow customers to secure the provision, repair, and maintenance of CPE from any supplier provided that such equipment shall be in compliance with applicable registration standards promulgated by the Federal Communications Commission.
1. The Company will endeavor to answer any questions concerning the installation, repair, and maintenance of CPE by telephone contact, personal contact, or printed material, upon request.
C. Service requirements for connection of CPE to multi-party central office access lines:
Customers on multi-party central office access lines are required to contact the Company before connecting terminal equipment to their line to ascertain the correct ringer frequency and any other information necessary to insure that service to the other customer(s) on the line will not be interrupted.
2.9 FEES OR TAXES TO BE BILLED TO CUSTOMERS
A. When any municipality, other political subdivision or local agency of government, imposes upon the Company any license, occupation, or other similar charge or tax applicable to service by the Company to the customer, or imposes a charge or tax based upon a percentage of gross receipts, net receipts, or revenues from sale of telephone service by the Company, the charges for local service to customers within such municipality, other political subdivision or local agency of government, shall be increased by an amount equal to each such customer's proportionate part of any such charge or tax, and such amount shall be shown separately on the customer's bill.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 12
GENERAL TERMS AND CONDITIONS
2.10 APPLICATION OF BUSINESS AND RESIDENCE RATES
A. Business rates apply at the following locations:
1. In offices, stores, factories, and all other places of a strictly business nature.
2. In boarding houses, except as noted in this Section, offices of hotels, halls, and offices of apartment buildings, quarters occupied by clubs or lodges, public, private, or parochial schools or colleges, hospitals, libraries, churches, and other similar institutions.
3. At residence locations when the customer has no regular business central office access line and the use of the service either by himself, members of his household, or his guests, or parties calling him can be considered as more of a business than of a residence nature, which fact might be indicated by advertising either by business cards, newspapers, handbills, advertising matter, such as on vehicles, etc., or when such business use is not such as commonly arises and passes over to residence central office access line service during the intervals when, in compliance with the law or established custom, business places are ordinarily closed.
4. Where the place of business and the residence of a customer are on the same premises and no transmission service is installed in the place of business, the business rate shall be charged for the central office access line installed in the residence.
5. At residence locations, when an additional station or extension bell is located in a shop, office, or other place of business.
6. In college fraternity and sorority houses.
7. At any location where the listing of service at that location indicates a business, trade or profession, except as specified in this Section.
B. Residence rates apply at the following locations:
1. In private residences where business listings are not provided.
2. In private apartments of hotels, rooming houses, or boarding houses where service is confined to the customer's use, and elsewhere in rooming and boarding houses which are not advertised as a place of business or which have less than five rooms for roomers or which furnish meals to less than ten boarders, provided business listings are not furnished.
3. In the place of residence of a clergyman or nurse, and in the place of residence of a physician, dentist, veterinary, surgeon or other medical practitioner, provided the customer does not maintain an office in the residence.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 2 1st Revised Page 13
GENERAL TERMS AND CONDITIONS
2.11 ESTABLISHMENT AND MAINTENANCE OF CREDIT
A. The Company is not obligated to provide service to any individual or firm that owes the Company an undisputed amount for services previously rendered at the same or a different address, until arrangements have been made to liquidate such previous indebtedness to the Company.
B. Deposits
1. The Company may require an applicant or a customer to make a suitable cash deposit to be held by the Company as a guarantee of the payment of charges for service. The fact that a deposit has been made neither relieves the applicant nor the customer from complying with the Company's regulations as to advance payments and the prompt payment of bills on presentation nor constitutes a waiver or modification of the regulations of the Company providing for the discontinuance of service for nonpayment of any sums due the Company for service rendered.
2. Applicants or customers who request service in a location where the Company believes, in its sole discretion, the equipment may be subject to loss or damage through theft, vandalism or other reasons involving a responsibility on the part of the customer will be required to make a suitable deposit to cover that potential loss or damage, such deposit not to exceed the value of the equipment furnished.
3. The amount of deposit, if applicable, will be determined in accordance with the Company’s policies.
4. Deposits, if applicable, will be refunded or applied, in accordance with the Company’s policies.
5. The Company does not apply interest on deposit amounts that it holds or upon the return of deposit amounts to the applicant or customer.
MO 16-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-11-2017 Section 2 2nd Revised Page 14
GENERAL TERMS AND CONDITIONS
2.11 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont’d
C. Reserved for Future Use
D. Discontinuance of Service for Failure to Establish Credit
During normal business hours, service may be discontinued for failure to establish credit, as authorized in this Local Terms of Service, after written notice by first class mail has been sent or delivered to the customer, at least ten (10) days prior to the date of the proposed discontinuance.
E. Service Restoral Charge
Where service has been discontinued for failure to establish credit as authorized above, the regular restoral of service charge will be made and collected by the Company. Refer to Section 5 (Service Charges).
F. Retention of Uncollectible Records
The Company retains uncollectible records for a period of seven (7) years.
MO 17-12
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 15
GENERAL TERMS AND CONDITIONS
2.12 INITIAL CONTRACT PERIODS
A. Unless otherwise specified herein or elsewhere in the Company's Tariffs and/or Local Terms of Service, the initial (or minimum) contract period is one month from the date service is established and the minimum charge is the established rate for one month.
B. The length of contract period for directory listings where the listings have been published, is the directory period. The directory period is from the day on which the directory is first distributed to the customers to the day the succeeding directory is first distributed to customers.
C. The Company may require a contract period longer than one month at the same location in connection with special (nonstandard) types or arrangements of facilities, or for unusual construction, necessary to meet special demands, and involving extra costs.
2.13 TERMINATION LIABILITY TERMS AND CONDITIONS
A. In the event the service is terminated by the customer prior to completion of the initial term commitment period, the customer shall be liable for an early termination charge, except as noted below. The amount of the early termination charge will be twenty-five percent (25%) of the monthly recurring charge(s) (MRC) for the remainder of the term. For example:
25% X MRC X # of Lines/Channels/Paths X Remainder of Term = Termination Charge
B. Early termination charges will apply only to those rate elements under a term commitment period. If any rates for the service are increased during the term period, exclusive of any increase due to local, state or federal fees, taxes or surcharges, the customer may terminate the service without incurring an early termination charge.
C. End of Term Options
1. Prior to the end of the term commitment period, the customer may:
a. Renew their term commitment,
b. Commit to a new term period
c. Change service, or
d. Arrange for termination of the service at the end of the term
2. In the event the customer does not select one of the above options, the customer will be converted to the shortest-term period available under tariff/local terms of service (i.e., month-to-month, one year, etc.) for the same service. If the customer is converted in this way, an early termination charge will not apply should the customer subsequently discontinue service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 16
GENERAL TERMS AND CONDITIONS
2.13 TERMINATION LIABILITY TERMS AND CONDITIONS (Cont’d)
D. Early termination charges will not be assessed under the following circumstances:
1. Customer moves existing service either to a new location within the same address and/or same building (inside move) or to a new location (outside move) and maintains that service for the remainder of the term;
2. Customer attempts to move the existing service to a new location within the Company's service area, but the service is unavailable;
3. Customer renegotiates a new term commitment plan for the same service before the current term commitment expires and the value of the new term commitment is equal to or greater than the remaining value of the current term commitment; or
4. Customer changes to another service or upgrades service to a higher speed or capacity under a term commitment, provided the following conditions are met:
a. The value of the new term commitment is equal to or greater than the remaining value of the current term commitment;
b. The Company provides the new service via tariff, local terms of service or on an individual case basis (ICB), and
c. The order to discontinue the existing service and the order for the new or upgraded service are received by the Company at the same time.
2.14 PAYMENT FOR SERVICES AND FACILITIES
A. The customer is held responsible for all charges for telephone service rendered and furnished to the customer and authorized users, including any FCC - approved end user charge, billed monthly in advance. The customer and authorized users shall also pay for state or interstate long distance service charges billed by the Company, including charges for toll messages in which charges have been reversed and also nonrecurring service charges when billed. The customer is also held responsible for any charges transferred to the customer's account from terminated accounts billed to the same customer.
B. All bills for local, toll, or miscellaneous services are due when rendered and are payable at the office of the Company, or an authorized collection agency. (The Company will provide a copy of the original/official bill, upon the request of the customer, in Braille or no less than twenty-four point bold-faced type print or both.) After rendition of a bill, residence customers shall have twenty-one (21) days to pay the charges stated except when the customer has had service discontinued for nonpayment in the last twelve (12) months or where the customer incurs toll or other charges at any time during the billing period which are equal to at least four hundred percent (400%) of the amount of the deposit or guarantee previously required from the customer in which case payment may be demanded for toll charges by a telephone call to the customer followed by written notification of such demand, sent by first class mail. If the toll charges remain unpaid for ten (10) days from rendition of written notification or a mutually established late payment arrangement date or twenty-one (21) days from rendition of the bill, such charges will be delinquent.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-01-2020 Section 2 4th Revised Page 17
GENERAL TERMS AND CONDITIONS
2.14 PAYMENT FOR SERVICES AND FACILITIES (Cont’d)
C. Service to customers having undisputed delinquent amounts may be discontinued after written notice by first class mail is sent or delivered to the customer at least ten (10) days prior to the proposed disconnection date. Service will be discontinued during normal business hours and will not take place on a day when the offices of the Company are not available to facilitate reconnection of service, or on a day immediately preceding such day. The Company will postpone a discontinuance of service for a time not less than twenty-one (21) days if the telephone is necessary to obtain emergency medical assistance for a person who is a member of the household where the telephone service is provided and where such person is under the care of a physician. Any person who alleges such emergency shall if requested provide the Company with reasonable evidence of such necessity.
D. Late Payment Charge
A Late Payment Charge of $13.00 or 5% of the entire unpaid balance, whichever is greater, will (I) be assessed to all customer payments received after the due date. This charge will apply to the current total amount due, less any disputed charges, for all services to compensate the company for the additional expense associated with delinquent accounts.
E. When the service of a customer has been denied in accordance with the preceding paragraph, but the service has not been terminated or the order to remove the service has not been completed, if such service is restored, a restoral of service charge as quoted in this Local Terms of Service, will be made. In addition to the restoral of service charge, the customer will be required to pay, or make satisfactory arrangements to pay all service charges up to the time of restoral of service.
F. Subsequent to the completion of an order to terminate the service it may be reestablished only on the basis of a new service application.
G. Business customers are required to pay, promptly, all charges for exchange service and equipment and for all toll messages including charges for messenger service. Business customers are held responsible for all charges for telephone service rendered at his station, both exchange and toll, including charges for toll messages on which the charges have been reversed.
H. Prorating of Opening and Closing Bills
Bills for telephone service are normally rendered on a monthly basis. Bills rendered for establishment of business and residential services and final bills rendered for discontinuation of business services will be prorated on the basis of a thirty (30) day billing period.
Final bills rendered after customer-requested discontinuance of residential service will not be pro-rated and service will remain available to the customer until the first day of the customer’s next billing cycle.
MO2020-10 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-25-2015 Section 2 First Revised Page 18
GENERAL TERMS AND CONDITIONS
2.15 POST BILLING TOLL BLOCK
A. General
Post Billing Toll Block (PBTB) is a process whereby the Company will initiate toll blocking on high risk accounts which have unpaid balances. A grace period will be given to the customer to respond to the toll block. This service is designed to minimize the Company's network exposure from uncollectible amounts and to act as an enhancement to the late payment treatment process. If payment is not received the normal late payment treatment process will continue. This process will be accomplished where the Company is technically capable.
MO 15-23 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 19
GENERAL TERMS AND CONDITIONS
2.15 POST BILLING TOLL BLOCK (Cont’d)
B. Description
1. A risk level assessment process determines customers with high risk accounts and is based as a result of either Credit Scoring for new customers or Behavioral Scoring (Company payment history) for existing customers.
a. Risk level assessment is categorized for new customers via Credit Scoring whereby the Company will be provided a credit score through the use of a third party credit reporting service. A credit score is computed on the inquiry date by utilizing a credit scoring model plus information contained in the customer's credit files. The customer's score is delivered by the National Credit Bureau at the time of service application. Credit Scoring allows the Company to assign a low, medium or high credit risk rating to all new customer accounts.
(1) A high risk level assessment is assigned to new customers having the following criteria:
- Collection judgments - Charge (Written) off accounts - Outstanding collection accounts - Various degrees of delinquency history from 30-180 days, and not paid in full or current at time of scoring
b. Behavioral Scoring, based on Company payment history, will establish a risk assessment for existing customers. A score will be established and maintained (re-scored) on each customer when the program is initiated and/or after a six (6) month service period has been established. Existing customers for the purpose of this Local Terms of Service, are those customers that have had continuous service with the Company over a six (6) month period.
(1) A high risk level assessment is assigned to existing customers having the following criteria:
- Six (6) or more telephone bills not paid by the due date or in full during the preceding 12 months - Three (3) or more Non-Sufficient Fund (NSF) checks for telephone bill payments during the preceding 12 months - Two (2) or more service denials due to nonpayment during the preceding 12 months - Six (6) or more reminder notices on account during the preceding 12 months
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-02-2014 Section 2 1st Revised Page 20 Cancels Original Page 20
GENERAL TERMS AND CONDITIONS
2.15 POST BILLING TOLL BLOCK (Cont’d)
B. Description (Cont'd)
2. Post Billing Toll Block will not be initiated if the customer has disputed regulated amounts. Post Billing Toll Block will also not be initiated if a disputed regulated amount reduces the billed amount below the treatment practice amount limit.
3. A delinquent account customer will be given a grace period of two business days from the "please pay by date" or due date of the bill to make payment otherwise Post Billing Toll Block will be initiated.
4. An intercept recording will inform the delinquent account customer that the long distance (1+, 0+, and pay per call charges) call cannot be completed. Long distance service access will be restored when the delinquent balance is paid. Should the customer request payment arrangements, the account will remain toll blocked until the delinquent amount is paid. Subsequent local service disconnection will be suppressed until/unless the customer fails to make payment arrangement.
5. Toll blocked accounts will retain local dial tone, local calling and access to emergency services. However, the Company will also restrict all collect, credit card and third number bill calls.
6. No restoral of service charges will be incurred by the customer as a result of restoring toll service.
7. After the Post Billing Toll Block is initiated late payment treatment notices will be rendered and if payment is not received or payment arrangement made a temporary disconnect and finally an out of service order will follow.
2.16 SLAMMING AND RE-ESTABLISHMENT OF SERVICE (C) (M)
Slamming is the unauthorized change of a subscriber’s preferred telecommunications carrier.
1. Per FCC 00-135, CC Docket 94-129, a telecommunications carrier who acquires a customer by an unauthorized change of that customer’s local service may be billed the applicable nonrecurring charges to establish that customer’s service as a new account back with the customer’s authorized telecommunications carrier.
2.17 NATURAL DISASTER RELIEF FOR CUSTOMERS (C)
In situations where customers’ telecommunications services are interrupted by natural disasters, the Company may offer alternative telecommunications services to customers in the immediate affected area, and waive otherwise applicable charges for those services. The availability and details of the offers, including, but not limited to, the maximum duration of the offer or waiver of any applicable charges, will be determined by the Company in each instance of natural disaster. (M)
(M) Material now appearing on this page previously appeared on Page 24. MO 14-11 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 2 8th Revised Page 21
GENERAL TERMS AND CONDITIONS
2.18 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS
Charges applicable under special conditions are located at SPECIAL CONSTRUCTION AND PROVISION/EXTENSION OF FACILITIES.
2.19 FACILITY RELOCATION COST RECOVERY FEE
Effective May 31, 2017, terms, conditions and rates for this fee are located at LOCAL TERMS OF SERVICE FOR FACILITY RELOCATION COST RECOVERY FEE.
2.20 CUSTOMER REQUESTED TERMINATION OF SERVICE
When business service is terminated at the customer’s request after the minimum service period or initial contract period described in Section 2.12 has been met, service will be discontinued immediately, and a final bill will be issued in accordance with Section 2.14.H, Prorating of Opening and Closing Bills.
Residential customers may request termination of residence service at any time, and service will be discontinued on the last day of the customer’s billing cycle after the minimum service period has been met. Final charges will be rendered in accordance with Section 2.14.H, Prorating of Opening and Closing Bills.
2.21 RESPONSIBILITIES OF THE CUSTOMER
A. Multi-Line Telephone Systems
(1) Pursuant to 47 CFR §9.16(b)(1) and (2), multi-line telephone systems connected to the (T) Company’s network which were manufactured, imported, sold, leased or installed after February 16, 2020 must be configured to:
● allow an end user to directly initiate a “911” call from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk- access code such as the digit 9, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls, and
● provide MLTS notification to a central location at the facility where the system is installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system.
MLTS notification must (1) be initiated contemporaneously with the 911 call, provided that it is technically feasible to do so; (2) not delay the call to 911; and (3) be sent to a location where someone is likely to see or hear it.
Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non-compliance, as described in Section 2.2.C.4.
MO2021-07
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 2 Original Page 21.1
GENERAL TERMS AND CONDITIONS
2.21 RESPONSIBILITIES OF THE CUSTOMER (N)
A. Multi-Line Telephone Systems (Cont’d)
(2) Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in the business of installing MLTS may not install such a system in the United States unless it is configured such that it is capable of being programmed with and conveying the dispatchable location of the caller, as defined in 47 C.F.R. § 9.3, to the PSAP with 911 calls consistent with the requirements below. A person engaged in the business of managing or operating MLTS may not manage or operate such a system in the United States unless it is configured such that the dispatchable location of the caller, as defined in 47 C.F.R. §9.3, is conveyed to the PSAP with 911 calls consistent with the following requirements:
● On-premise fixed telephones associated with a MLTS must provide dispatchable location by January 6, 2021;
● No later than January 6, 2022, on-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update or on alternative location information as defined in 47 C.F.R. § 9.3;
● No later than January 6, 2022, off-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update, or enhanced location information which may be coordinate based and consisting of the best available location that can be obtained from any available technology or combination of technologies at reasonable cost.
● Additionally, providers of fixed telephony services shall provide automated dispatchable location with 911 calls beginning January 6, 2021 pursuant to 47 C.F.R. § 9.8. Providers of interconnected VoIP service must comply with the location requirements under 47 C.F.R. § 9.11(b)(iv) for non-fixed services as of January 6, 2022. Customers to DID Service capable of accessing 911 emergency services shall be responsible for providing automated dispatchable location information as defined in 47 C.F.R. § 9.3 and for maintaining the accuracy of that information for fixed services as of January 6, 2021 and for non-fixed services where technically feasible as of January 6, 2022.
● Customers, particularly private switch owners, private branch exchange owners, and customers of DID service, may need to purchase additional features or services to comply with the dispatchable location provisions of RAY BAUM’s Act. Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider.
Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non-compliance, as described in Section 2.2.C.5. (N)
MO2021-07
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 3 1st Revised Page 1
DEFINITIONS
Access Line - The termination of a central office line on a customer's premises, usually at a protector.
Acoustical Connection - A connecting arrangement without electrical connections that permits transmission of sound between a telephone instrument and customer-provided equipment.
Additional Listing - Any listing of a name or other authorized information in connection with a customer's telephone number in addition to that which he is entitled in connection with his regular service.
Application - A request made orally or in writing for telephone service.
Authorized User - A person, firm or corporation (other than the customer) on whose premises a telephone, PBX or private-line service or channel is located and who may communicate over such channels in accordance with the terms of the Tariff and/or Local Terms of Service.
Base Rate - A rate for urban grades of exchange service available to customers located within a Base Rate Area.
Base Rate Area - That portion of an exchange area surrounding and including the Central Office or offices or exchange rate center, within which urban classes of exchange service are offered.
Business Service - Telephone service furnished to customers where the actual or obvious use is principally or substantially of a business, professional or occupational nature.
Central Office - A switching unit in a telephone system which provides service to the general public, having the necessary equipment and operating arrangements for the terminating and interconnecting customer lines and trunks or trunks only. There may be more than one central office in a building or exchange.
Central Office Line - A circuit directly connecting a main station, PBX switchboard, or an intercommunicating system with a central office.
Channel - A path for communication between two or more stations, or central offices, furnished in such a manner as the Company may elect, whether by wire, radio, or a combination thereof, and whether or not by a single physical facility or route.
Circuit - A channel used for the transmission of electrical energy in the furnishing of telephone and other communication services.
Class of Service - The various categories of service generally available to the customer such as business, residence, public or semipublic service.
Coin Telephone Service - See "Public Telephone".
Communications System - Channels and other facilities which are capable, when not connected to exchange telecommunications service, of two-way communications between customer-provided terminal equipment or company stations.
Company - CenturyTel of Missouri, LLC
MO 15-26
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 3 Original Page 2
DEFINITIONS
Connecting Company - A corporation, association, partnership or individual owning or operating one or more exchanges and with which communications services are interchanged.
Connector - See "Switch".
Connection Charge - See "Service Charge".
Construction Charge - A separate nonrecurring charge made for the construction of facilities in excess of those contemplated under the rates quoted in the Exchange Tariffs and/or Local Terms of Service.
Continuous Property - The plot of ground, together with any building thereon, occupied by the customer, which is not divided by public highways or separated by property occupied by others.
Contract - The agreement between a customer and the Company under which service and facilities are furnished in accordance with the applicable provisions of the Tariffs and/or Local Terms of Service.
Cost - The cost of labor and materials, which includes appropriate amounts to cover the Company's general operating and administrative expenses.
Customer - The individual, partnership, association or corporation which contract for telephone service and is responsible for the payment of charges and compliance with the general regulations of the Company.
Customer Owned Pay Telephone Service - Customer provided, customer owned coin or non-coin operated telephones at locations accessible to the public, e.g., store, business places, including boarding or rooming houses, employee lounges and school or college buildings, where desired by the owner.
Customer-Provided Equipment - Devices, apparatus, and/or associated wiring provided by a customer.
Customer Provision - Customer purchase or lease of customer-provided equipment from the Company or from any other supplier.
Data Access Arrangement - A protective connecting arrangement for use with the network control signaling unit, or in lieu of the connecting arrangement, an arrangement to identify a central office line and protective facilities and procedures to assure proper operation and protection of the telecommunications network.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 3 1st Revised Page 3
DEFINITIONS
Demarcation Point - That point (referred to as Demarc Point or Network Interface) of interconnection between the Company's facilities and the wiring at the subscriber's premises. The Demarc Point shall consist of wire or a jack conforming to Subpart F of Part 68 of the Federal Communications Commission's Rules and Regulations. The Demarc Point will generally be within twelve inches of the protector or, absent a protector, within twelve inches of the entry point to the customer's premises. If conforming to the twelve inches is unrealistic or technically impossible, the Demarc Point will be the most practicable minimum point of entry to the customer's premises. The network interface may be located at a point other than the normal demarcation point where the network interface has been previously established by the presence of network equipment.
With regard to premises for any structure that is built to be mobile (e.g., mobile homes, recreational vehicles), the Company may place the Demarc Point on a post or pole at or near the pad where such structure is intended to rest. Boat docks, marinas and similar premises may be treated by the Company as a single unit premises, with the Demarc Point being placed on the shore or other location as deemed appropriate by the Company.
Design Service - A service that is not immediately available for provisioning and requires (N) treatment, equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service). (N)
Dial Switching Equipment - A unit of electromechanical or electronic switching equipment used in a central office or in connection with a PBX system.
Direct Electrical Connection - The physical connection of the electrical conductors in the communications path.
Directory Listing - A publication in the Company's alphabetical directory of information relative to a customer's name or other identification and telephone number.
Disconnect Notice - The written notice sent to a customer following billing notifying him that his service will be discontinued if charges are not satisfied by the date specified on the notice.
Drop Wire - That portion of a circuit between the pole line or cable distributing box and the point of demarcation on or at the building in which the station or switchboard is located.
Due Notice - See "Disconnect Notice".
Exchange - A geographical area established for the administration of telephone service in a specified area, called the "exchange area," which usually embraces a city, town or village and its environs. It may contain one or more central offices together with the associated plant, equipment and facilities used in furnishing communication service within that area.
Exchange Area - The territory served by an exchange.
Exchange Line - Any circuit connecting an exchange station with a central office.
Exchange Service - The furnishing of facilities for the telephone communication within an exchange area, in accordance with the regulations and charges specified in the Local or General Exchange Tariffs and/or Local Terms of Service. Exchange facilities are used to establish and maintain connection between an exchange and the other telephone plant and facilities in connection with long-distance calls or Extended Area Service calls. MO 17-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri
Effective: 11-17-2017 Section 3 1st Revised Page 4
DEFINITIONS
Exchange Station - A station connected with a central office of the Company over its own lines.
Extended Area Service - Interexchange telephone service furnished at a flat rate between two or more exchange areas.
Extra Listing - See "Additional Listing".
Foreign Attachment - Equipment or facilities not owned or furnished by the Company which are attached or connected to, and used with, exchange telephone service.
Foreign Central Office - Any central office other than that which serves the area in which the customer is located.
Foreign Equipment - See "Foreign Attachment".
Foreign Exchange Line Mileage - The measurement applying to that portion of a central office line connecting a customer with a foreign central office, from the common boundary line to the customer's station, for which a monthly charge is made in addition to the base rate for exchange service.
Foreign Exchange Service - Telephone exchange service furnished to a customer through a central office of an exchange other than the exchange regularly serving the area in which the customer is located.
Grade of Service - The term used in describing exchange service with respect to the number of parties served on a telephone line.
Harm - Harm consists of hazards to personnel, damage to Company equipment, and impairment of service to persons other than the user of the customer-provided equipment. Types of harm include, but shall not be limited to, voltages dangerous to personnel, destruction of or damage to equipment, induced noise or cross talk, incorrect dial pulsing, failure of supervision, false answer, incorrect billing, absence of voice band transmission path for call progress signals, and loss of capability to answer an incoming call.
Individual Line (a.k.a. One-Party Line) - An exchange access line designed for the connection of one main station.
Inductive Connection - Electromagnetic coupling between customer-provided equipment and Company equipment by means of mutual inductance between an inductor in the company equipment and a customer- provided inductor external to the Company equipment.
Initial Service Period - The minimum length of time for which a customer is obligated to pay for service, facilities and equipment whether or not retained by the customer for such minimum length of time.
Installation Charge - A nonrecurring charge made at the time of installation of communications service or equipment, which applies in addition to service charges and other applicable charges for service or equipment unless specifically excepted. MO 17-04
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 3 Original Page 5
DEFINITIONS
Intercommunicating System - An arrangement involving two or more stations which enables a user to signal and connect with other stations in the system.
Interconnection - The method by which telecommunications facilities of the Company are arranged to transmit to, or receive information from, customer-provided equipment.
Limited Service - Service which is limited to existing service at existing locations.
Line Construction Charges - The charges applied for additions to existing central office line facilities outside a Base Rate Area to provide service to business or residence customers.
Line Extension - A circuit extending from a main terminal to an auxiliary terminal such as a line from a PBX switchboard to a telephone set or to a key.
Line Extension Mileage - The charges made for off-premises circuit extending from the main terminal.
Line Finder - See "Switch".
Local Calling Scope (LCS) - A combined Area in which interexchange telephone service is furnished at a flat rate between two or more exchange areas. See Extended Area Service.
Local Channel - That portion of a channel which connects a station to an interexchange channel or channel connecting two or more stations within an exchange area.
Local Exchange Service - Telephone communications within a local service area in accordance with the provisions of the Company's tariffs and/or Local Terms of Service.
Local Message - A completed communication between customers' stations located within the same exchange area or local service area.
Local Calling Service Area - The area throughout which communication service is rendered to a customer or users without the application of toll charges.
Long Distance Message - See "Toll Message".
Long Distance Service - That part of the total telephone service provided by the Company which is furnished between customers in different exchange areas in accordance with the rates and regulations specified in the Company's Toll Tariff.
Main Terminal - The termination of a central office line on a customer's premises, usually at a protector.
Message - A completed customer call.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 3 2nd Revised Page 6
DEFINITIONS
Mileage - The measurement upon which charges are computed for Foreign Exchange, extension and private lines.
Minimum Contract Period - The minimum length of time for which a customer is obligated to pay for service, facilities and equipment whether or not retained by the customer for such minimum length of time.
Mobile Telephone Service - A communication service provided by means of radio frequencies through a land radiotelephone base station. Connections may be established between a wire station and a mobile or fixed unit or between two mobile or fixed units.
Network Access Point - A connector, outlet, or wiring termination on a customer's premises which affords connection to the network services of the Company.
Network Control Signaling Unit - The terminal equipment furnished, installed and maintained by the Company for the provision of network control signaling.
Nonrecurring Charge - A one-time charge associated with a specific item of equipment. This charge applies to installation and to subsequent modification.
Notice - See "Disconnect Notice".
NRC - See "Nonrecurring Charge" or "Service Charge".
ONE-PARTY LINE (1-PTY) - See “Individual Line”
Point of Demarcation - See "Demarcation Point".
Premises - The buildings, portion or portions of a building on continuous property used and/or occupied at one time by the customer in the conduct of his business or as a residence. Where floor space in adjoining buildings is made continuous at one or more floor levels, all floor space in both buildings is considered as the same premises insofar as the customer who uses and occupies such continuous floor space is concerned, the two buildings otherwise being considered as separate buildings.
Private Branch Exchange System - A "Private Branch Exchange", or "Private Branch Exchange System", is an arrangement of equipment consisting of a switchboard or switching equipment situated on a customer's premises, stations connected with the switchboard or switching equipment, and connected by trunks with a central office, all of which provide for selective signaling and interconnection of such stations with each other, and for communication with the general exchange system of the Company and for toll service.
Private Line - A circuit provided to furnish communication between two or more telephones directly connected to it. Such terminals do not have access to the general exchange and interexchange networks.
MO 17-04
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 3 2nd Revised Page 7
DEFINITIONS
Public Telephone - An exchange station, either attended or equipped with a coin-collecting device, designed and placed for use by the public in general at locations chosen or accepted by the Company.
Registered Terminal Equipment - Equipment registered in accordance with FCC regulations which may be connected to access services of the Company.
Residence Service - Telephone service furnished to customers when the actual or obvious use is for domestic purposes.
Selector - See "Switch".
Semi-Public Telephone - An exchange station, equipped with a coin-collecting device, designed for a combination of customer and public use at locations more or less public in character.
Service Charge - The nonrecurring charge a customer is required to pay for establishing telephone service or subsequent modification of that service.
Slamming – Slamming is the unauthorized change of a subscriber’s preferred telecommunications carrier.
Special Design Service – See “Design Service.” (N)
Station – Specific identifying number associated with a location on a communications system.
Subscriber – See "Customer".
Suburban Area - The territory surrounding the Base Rate Area in which suburban and rural services are furnished and in which urban classes of service are furnished at established rates.
Supplemental Facilities or Services - Services or facilities other than primary service.
Switch - A unit of dial switching equipment which provides interconnection between station lines or trunks.
Tariff - The schedule of rates and charges, rules and regulations adopted and filed by the Company and approved by the Missouri Public Service Commission.
Telecommunications Service Priority (TSP) System
MO 17-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri
Effective: 08-30-2019 Section 3 1st Revised Page 8
DEFINITIONS
The TSP System is a service that provides for the priority provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications services. NSEP telecommunications services are defined by the Federal Communications Commission (FCC) as those services which are used to maintain a state of readiness or to respond to and manage any event or crisis (local, national or international), which causes or could cause injury or harm to the population, damage to or loss of property, or degrades or threatens the NSEP posture of the United States. The TSP System applies only to NSEP services and provides the Telephone Company with a guide to the sequence in which services are to be provisioned and/or restored.
Regulations, rates and charges for TSP System Service are set forth in the Telephone Company's Tariff Facilities for Intrastate Access.
Telephone Company - See "Company".
Telephone Set - A telephone instrument consisting of a transmitter, receiver, and associated apparatus connected to permit transmission and receipt of telephone messages.
Terminal Equipment - Equipment at the terminal of a communication circuit.
Terminal Equipment Accessories - Devices, apparatus and their associated wiring, provided by a customer, which do not constitute a communications system and which when connected to the telecommunications system of the Company are connected electrically, acoustically or inductively.
Termination Charge - A charge applied under certain conditions when a term commitment for service is terminated by the customer before the expiration of the minimum term period.
Toll Service - Toll service (long distance service) is that part of the total telephone service rendered by the Company which is furnished between customers in different exchange areas in accordance with the rates and regulations specified in the Company's Toll Tariff.
Trunk Line - A circuit over which customers' messages are sent between two central offices or between a central office and a PBX system.
Underground Service Connection - A customer's "drop" wire which is run underground from a pole line or an underground distributing cable. (D) (D)
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 1
LOCAL EXCHANGE SERVICE
4.1 GENERAL
A. The rates for Local Exchange Service are subject to the conditions as set forth herein and the Rules and Regulations governing provision of such service covered in this Local Terms of Service.
B. Exchanges are classified as follows:
1. Schedule “A” includes exchanges for which both business and residence services were declared competitive prior to January 5, 2009.
Ava Cuba Marshfield Bourbon Dardenne/Lake St. Louis (1) O’Fallon (1) Branson Exeter Rockaway Beach Cabool Forsyth Seymour Cassville Kimberling City St. Peters (1) Crane Mansfield Wentzville (1) Columbia
(1) Metro Exchange. Local Calling Scopes (LCS) for Metro exchanges include all inter-exchange calling between those exchanges.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 2
LOCAL EXCHANGE SERVICE
4.1 GENERAL (Cont’d)
B. Exchanges are classified as follows: (Cont’d)
2. Schedule “B” includes exchanges which were declared competitive under Case No. TO-2009-0216 effective January 5, 2009, subject to pricing limitations specified therein.
Alton Galena Prairie Home Ashland Hawk Point Preston Augusta (1) Hermann Protem Belle Hermitage Reeds Spring Bland High Hill Rocheport Blue Eye Highlandville Safe Bradleyville Holstein Shell Knob Branson West Hurley Sparta Buffalo Jamestown Sturgeon Cape Fair Jenkins Summersville Caulfield Jonesburg Thayer Cedar Creek Koshkonong Theodosia Centralia Leasburg Thomasville Chamois Louisburg Truxton Clark Mano Urbana Conway Marthasville Vichy Cross Timbers Morrison Washburn Defiance (1) Moscow Mills Wasola Dora Mount Sterling West Plains Elkland Mountain View Wheatland Foley New Melle (1) Willow Springs Fordland Niangua Wooldridge Foristell (1) Old Monroe Gainesville Pittsburg
(1) Metro Exchange. Local Calling Scopes (LCS) for Metro exchanges include all inter-exchange calling between those exchanges.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 3
LOCAL EXCHANGE SERVICE
4.1 GENERAL (Cont’d)
B. Exchanges are classified as follows: (Cont’d)
3. Schedule “C” includes exchanges for which business services only were declared competitive prior to January 5, 2009. These exchanges were subsequently declared competitive for residence services under Case No. TO-2009-0216 effective January 5, 2009, subject to pricing limitations specified therein.
Hallsville Troy Winfield Ozark Warrenton Wright City St. James Seymour
4.2 TAXES
Applicable taxes levied by Federal, State, County and local taxing authorities are in addition to the rates set forth in this Local Terms of Service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 4
LOCAL EXCHANGE SERVICE
4.3 EXTENDED AREA SERVICE
A. In exchanges which have Extended Area Service, additive rates are applicable. EAS additive rates are in addition to the Local Exchange Monthly Rates and are specified in 4.5 C of this section, Company-wide Schedule of Monthly Rates for Flat Rate Service by Exchange and Classification of Service.
B. Discontinuance of EAS
1. The Company will discontinue service from specific EAS routes between exchanges as a result of a survey as set forth following:
a. Company has received petition or petitions representing at least 20% of the customers from one of the affected exchanges or at least 10% of the customers in each of the affected exchanges, requesting that the Company conduct a survey to determine whether EAS should be discontinued.
If prior surveys have been conducted in the affected exchanges, at least two years shall have elapsed since the last survey before an additional survey is initiated.
b. A minimum of 50% of the combined total customers in the affected exchanges must vote. Then, at least two thirds (66 2/3%) of the combined total customers in the affected exchanges voting, must vote to discontinue such service.
c. The survey cards will be returned by the customers to the Secretary of the Public Service Commission for validation and tabulation. The Missouri Public Service Commission will advise the Company of the survey results and, if the appropriate requirements are met, the company will then discontinue such service, together with the appropriate EAS Rate Component, as soon as is practicable.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 5
LOCAL EXCHANGE SERVICE
4.4 LOCAL EXCHANGE LISTINGS AND EAS POINTS
Exchange Schedule EAS Points Alton B Thomasville Ashland B Columbia Augusta B --- Ava A --- Belle B --- Bland B --- Blue Eye B --- Bourbon A --- Bradleyville B Forsyth Branson A Branson West Branson West B Branson Buffalo B --- Cabool A --- Cape Fair B --- Cassville A Exeter, Jenkins, Mano, Washburn Caulfield B Gainesville Cedar Creek B Forsyth Centralia B Clark Sturgeon Chamois B --- Clark B Centralia, Sturgeon Columbia A Ashland, Hallsville, Rocheport Conway B --- Crane A --- Cross Timbers B --- Cuba A --- Dardenne/Lake St. Louis A --- Defiance B --- Dora B Gainesville Elkland B Marshfield Exeter A Cassville, Washburn Foley B Old Monroe, Winfield Fordland B --- Foristell B Wright City Forsyth A Bradleyville, Cedar Creek, Protem Gainesville B Caulfield, Dora, Theodosia, Wasola Galena B --- Hallsville C Columbia Hawk Point B Troy Hermann B ---
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 6
LOCAL EXCHANGE SERVICE
4.4 LOCAL EXCHANGE LISTINGS AND EAS POINTS (Cont’d)
Exchange Schedule EAS Points Hermitage B --- High Hill B --- Highlandville B Ozark Holstein B --- Hurley B --- Jamestown B --- Jenkins B Cassville Jonesburg B --- Kimberling City A --- Koshkonong B Thayer Leasburg B --- Louisburg B --- Mano B Cassville Mansfield A --- Marshfield A Elkland Marthasville B --- Morrison B --- Moscow Mills B Troy Mount Sterling B --- Mountain View B --- New Melle B --- Niangua B --- O’Fallon A --- Old Monroe B Foley, Winfield Ozark C Highlandville Pittsburg B --- Prairie Home B --- Preston B --- Protem B Forsyth Reeds Spring B --- Rocheport B Columbia Rockaway Beach A --- St. James C Safe St. Peters A Harvester Safe B St. James Seymour A --- Shell Knob B --- Sparta B ---
Sturgeon B Centralia, Clark
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 7
LOCAL EXCHANGE SERVICE
4.4 LOCAL EXCHANGE LISTINGS AND EAS POINTS (Cont’d)
Exchange Schedule EAS Points Summersville B --- Thayer B Koshkonong, Mammoth Springs, AR Theodosia B Gainesville, Wasola Thomasville B Alton Troy C Hawk Point, Moscow Mills Truxton B --- Urbana B --- Vichy B --- Warrenton C --- Washburn B Cassville, Exeter Wasola B Gainesville, Theodosia Wentzville A --- West Plains B --- Wheatland B --- Willow Springs B --- Winfield C Foley, Old Monroe Wooldridge B ---
Wright City C Foristell
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 8
LOCAL EXCHANGE SERVICE
4.4 LOCAL EXCHANGE LISTINGS AND EAS POINTS (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Material previously appearing on this page may be found on Pages 6-7 of this Section.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 9
LOCAL EXCHANGE SERVICE
4.4 LOCAL EXCHANGE LISTINGS AND EAS POINTS (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Material previously appearing on this page may be found on Page 7 of this Section.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 10
LOCAL EXCHANGE SERVICE 4.5 RATES
A. The following rate schedules reflect only the rates for central office access lines
B. The following rates will be increased appropriately for service within municipalities having in effect a fee or tax described elsewhere in this Section.
C. Company-wide schedule of monthly rates for flat rate service by exchange and classification of service.
Local Exchange Access Line Monthly Rates include Touch Calling Service. Line Hunting Service (ISOC-05151) is available at no additional monthly charge, however, appropriate services charges apply, and the company reserves the right to restrict the combination of classes and grades of service in a hunt group.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 4 7th Revised Page 11
LOCAL EXCHANGE SERVICE
4.5 RATES
C. Company-wide schedule of monthly rates for flat rate service by exchange (Cont’d)
1. RESIDENCE AND BUSINESS RATES (1)
The Residence and Business Local Exchange Access Line Monthly Rates specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding. No additional charge applies for EAS for Residence and Business Individual Lines, Key Lines and PBX Trunks.
a. Residence Monthly Rates
Individual EXCHANGE Line (1-PTY)
ALL EXCHANGES $27.50 (I)
(D)
(D)
(1) See Section 4.5.C.2. for monthly rates applicable for Customer Owned Pay Telephone Lines and Coin Lines.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 4 7th Revised Page 12
LOCAL EXCHANGE SERVICE
4.5 RATES
C. Company-wide schedule of monthly rates for flat rate service by exchange
1. RESIDENCE AND BUSINESS RATES (1) (Cont’d)
The Residence and Business Local Exchange Access Line Monthly Rates specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding. No additional charge applies for EAS for Residence and Business Individual Lines, Key Lines and PBX Trunks.
b. Business Monthly Rates
Individual Line (2) EXCHANGE (1-PTY) Ava, Belle, Bland, Blue Eye, Bourbon, Bradleyville, Buffalo, Cabool, Cape Fair, Cedar Creek, Centralia, Chamois, Columbia, Conway, Crane, Cross Timbers, Cuba, Fordland, Galena, Hermann, Hermitage, High Hill, Holstein, Hurley, Jamestown, Jonesburg, Kimberling City, Leasburg, Louisburg, Mansfield, Marthasville, Morrison, Mount Sterling, $37.00 (I) Mtn. View, Niangua, Ozark, Pittsburg, Prairie Home, Preston, Protem, Reeds Spring, Rockaway Beach, Safe, Seymour, Shell Knob, Sparta, St. James, Summersville, Truxton, Urbana, Vichy, Warrenton, West Plains, Wheatland, Willow Springs, Wooldridge Alton, Ashland, Branson, Branson West, Caulfield, Clark, Elkland, Foley, Forsyth,Highlandville, Koshkonong, 37.00 (I) Marshfield, Old Monroe, Sturgeon, Thayer, Thomasville, Troy, Winfield, Wright City Augusta, Cassville, Dardenne/Lake St. Louis, Defiance, Dora, Exeter, Foristell, Gainesville, Hallsville, Hawk Point, Jenkins, Mano, Moscow Mills, New Melle, O’Fallon, 37.00 Rocheport, St. Peters, Theodosia, Washburn, Wasola, Wentzville
(1) See Section 4.5.C.2. for monthly rates applicable for Customer Owned Pay Telephone Lines and Coin Lines. (2) Monthly rates for Key Lines and PBX Trunks can be found on Page 13 following.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 4 5th Revised Page 13
LOCAL EXCHANGE SERVICE
4.5 RATES
C. Company-wide schedule of monthly rates for flat rate service by exchange
1. RESIDENCE AND BUSINESS RATES (1)
The Residence and Business Local Exchange Access Line Monthly Rates specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding. No additional charge applies for EAS for Residence and Business Individual Lines, Key Lines and PBX Trunks.
b. Business Monthly Rates (Cont’d)
EXCHANGE Key Line PBX Trunk Belle, Bland, Blue Eye, Bourbon, Bradleyville, Cabool, Cape Fair, Cedar Creek, Chamois, Conway, Crane, Cross Timbers, Cuba, Elkland, Fordland, Galena, Hermann, Hermitage, High Hill, Holstein, Hurley, Jamestown, Jonesburg, Leasburg, Louisburg, Mansfield, Marthasville, Morrison, Mount $37.00 (I) $37.00 (I) Sterling, Mtn. View, Niangua, Pittsburg, Prairie Home, Preston, Protem, Reeds Spring,Rockaway Beach, St. James, Safe, Seymour, Shell Knob, Sparta, Sturgeon, Summersville, Truxton, Urbana, Vichy, Wheatland, Wooldridge Alton, Centralia, Clark, Dora, Exeter, Foley, Hawk Point, Jenkins, Koshkonong, Old Monroe, Rocheport, Thayer, Theodosia, $37.000 (I) $37.00 (I) Thomasville, Warrenton, Washburn, Wasola, West Plains, Winfield Ava, Buffalo, Caulfield, Columbia, Forsyth, Gainesville, Hallsville, Highlandville, 37.00 (I) 37.00 (I) Kimberling City, Mano, Marshfield, Moscow Mills, Ozark, Troy, Willow Springs, Wright City Ashland, Branson, Branson West, Cassville 37.00 (I) 37.00 (I) Augusta, Dardenne/Lake St. Louis, Defiance, Foristell, New Melle, O’Fallon, St. Peters, 37.00 (I) 46.00 Wentzville
(1) See Section 4.5.C.2. for monthly rates applicable for Customer Owned Pay Telephone Lines and Coin Lines.
MO 19-05(CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 2nd Revised Page 14
LOCAL EXCHANGE SERVICE
4.5 RATES
C. Company-wide schedule of monthly rates for flat rate service by exchange
1. RESIDENCE AND BUSINESS RATES (1) (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 11-13 of this Section.
(1) See Section Section 4.5.C.2. for monthly rates applicable for Customer Owned Pay Telephone Lines and Coin Lines.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 4 1st Revised Page 14.1 (1)
LOCAL EXCHANGE SERVICE
4.5 RATES
C. Company-wide schedule of monthly rates for flat rate service by exchange (Cont’d)
2. CUSTOMER OWNED PAY TELEPHONE LINE AND COIN LINES
The Local Exchange Access Line Monthly Rate combined with the EAS Rate Component specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding.
EAS Rate Customer Exchange Coin Line Comp Owned Pay Tel Alton $1.73 $36.36 $42.75 Ashland 2.76 36.36 42.75 Bradleyville, Cedar Creek, Protem, Safe 0.70 36.36 42.75 Branson 1.55 36.36 42.75 Branson West, Highlandville 2.56 36.36 42.75 Cassville 2.81 36.36 42.75 Caulfield 3.00 36.36 42.75 Centralia 0.50 36.36 42.75 Clark 3.43 36.36 42.75 Columbia 0.28 36.36 42.75 Dora, Exeter, Gainesville, Hawk Point, Jenkins, Mano, Moscow Mills, 3.53 36.36 42.75 Theodosia, Washburn, Wasola Elkland, Wright City 1.84 36.36 42.75 Foley 3.35 36.36 42.75 Foristell, St. Peters 0.95 36.36 42.75 Forsyth 1.68 36.36 42.75 Hallsville 3.59 36.36 42.75 Koshkonong 3.04 36.36 42.75 Marshfield 0.84 36.36 42.75 Old Monroe 3.20 36.36 42.75 Ozark 2.03 36.36 42.75 Rocheport 5.98 36.36 42.75 St. James 0.08 36.36 42.75 Sturgeon 1.89 36.36 42.75 Thayer, Winfield 2.28 36.36 42.75 Thomasville 3.09 36.36 42.75 Troy 2.37 36.36 42.75 All Other Exchanges N/A 36.36 42.75
(1) This page cancels Original Pages 14.2, 14.3 and 14.4.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-01-2015 Section 4 Original Page 14.1
LOCAL EXCHANGE SERVICE 4.5 RATES (Cont’d)
C. Company-wide schedule of monthly rates for flat rate service by exchange and classification of service.
The Local Exchange Access Line Monthly Rate combined with the EAS Rate Component specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding.
Local Exchange Access Line Monthly Rates include Touch Calling Service. Line Hunting Service (ISOC-05151) is available at no additional monthly charge, however, appropriate services charges apply, and the company reserves the right to restrict the combination of classes and grades of service in a hunt group. (Cont’d)
2. CUSTOMER OWNED PAY TELEPHONE LINE AND COIN LINES.
BUSINESS Home Schedule EAS Customer Coin Line Exchange Rate Owned Pay Comp Tel Alton B $1.73 $36.36 $42.75 Ashland B 2.76 36.36 42.75 Augusta B - 36.36 42.75 Ava A - 36.36 42.75 Belle B - 36.36 42.75 Bland B - 36.36 42.75 Blue Eye B - 36.36 42.75 Bourbon A - 36.36 42.75 Bradleyville B 0.70 36.36 42.75 Branson A 1.55 36.36 42.75 Branson West B 2.56 36.36 42.75 Buffalo B - 36.36 42.75 Cabool A - 36.36 42.75 Cape Fair B - 36.36 42.75 Cassville A 2.81 36.36 42.75 Caulfield B 3.00 36.36 42.75 Cedar Creek B 0.70 36.36 42.75 Centralia B 0.50 36.36 42.75 Chamois B - 36.36 42.75 Clark B 3.43 36.36 42.75 Columbia A 0.28 36.36 42.75 Conway B - 36.36 42.75 Crane A - 36.36 42.75 Cross Timbers B - 36.36 42.75
MO 15-20 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-01-2015 Section 4 Original Page 14.2
LOCAL EXCHANGE SERVICE
4.5 RATES (Cont’d)
C. Company-wide schedule of monthly rates for flat rate service by exchange and classification of service.
The Local Exchange Access Line Monthly Rate combined with the EAS Rate Component specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding.
Local Exchange Access Line Monthly Rates include Touch Calling Service. Line Hunting Service (ISOC-05151) is available at no additional monthly charge, however, appropriate services charges apply, and the company reserves the right to restrict the combination of classes and grades of service in a hunt group. (Cont’d)
2. CUSTOMER OWNED PAY TELEPHONE LINE AND COIN LINES.
BUSINESS Home Schedule EAS Customer Coin Line Exchange Rate Owned Pay Comp Tel Cuba A - $36.36 $42.75 Dardenne/ A - 36.36 42.75 Lake St. Louis Defiance B - 36.36 42.75 Dora B $3.53 36.36 42.75 Elkland B 1.84 36.36 42.75 Exeter A 3.53 36.36 42.75 Foley B 3.35 36.36 42.75 Fordland B - 36.36 42.75 Foristell B 0.95 36.36 42.75 Forsyth A 1.68 36.36 42.75 Gainesville B 3.53 36.36 42.75 Galena B - 36.36 42.75 Hallsville C 3.59 36.36 42.75 Hawk Point B 3.53 36.36 42.75 Hermann B - 36.36 42.75 Hermitage B - 36.36 42.75 High Hill B - 36.36 42.75 Highlandville B 2.56 36.36 42.75 Holstein B - 36.36 42.75 Hurley B - 36.36 42.75 Jamestown B - 36.36 42.75 Jenkins B 3.53 36.36 42.75 Jonesburg B - 36.36 42.75 Kimberling City A - 36.36 42.75
MO 15-20 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-01-2015 Section 4 Original Page 14.3
LOCAL EXCHANGE SERVICE
4.5 RATES (Cont’d)
C. Company-wide schedule of monthly rates for flat rate service by exchange and classification of service.
The Local Exchange Access Line Monthly Rate combined with the EAS Rate Component specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding.
Local Exchange Access Line Monthly Rates include Touch Calling Service. Line Hunting Service (ISOC-05151) is available at no additional monthly charge, however, appropriate services charges apply, and the company reserves the right to restrict the combination of classes and grades of service in a hunt group. (Cont’d)
2. CUSTOMER OWNED PAY TELEPHONE LINE AND COIN LINES.
BUSINESS
Home Schedule EAS Customer Coin Line Exchange Rate Owned Pay Comp Tel Koshkonong B $3.04 $36.36 $42.75 Leasburg B - 36.36 42.75 Louisburg B - 36.36 42.75 Mano B 3.53 36.36 42.75 Mansfield A - 36.36 42.75 Marshfield A 0.84 36.36 42.75 Marthasville B - 36.36 42.75 Morrison B 36.36 42.75 Moscow Mills B 3.53 36.36 42.75 Mount Sterling B - 36.36 42.75 Mtn. View B - 36.36 42.75 New Melle B - 36.36 42.75 Niangua B - 36.36 42.75 O’Fallon A - 36.36 42.75 Old Monroe B 3.20 36.36 42.75 Ozark C 2.03 36.36 42.75 Pittsburg B - 36.36 42.75 Prairie Home B - 36.36 42.75 Preston B - 36.36 42.75 Protem B 0.70 36.36 42.75 Reeds Spring B - 36.36 42.75 Rocheport B 5.98 36.36 42.75 Rockaway A - 36.36 42.75 Beach St. James C 0.08 36.36 42.75
MO 15-20 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-01-2015 Section 4 Original Page 14.4
LOCAL EXCHANGE SERVICE
4.5 RATES (Cont’d)
C. Company-wide schedule of monthly rates for flat rate service by exchange and classification of service.
The Local Exchange Access Line Monthly Rate combined with the EAS Rate Component specified following, entitle subscribers access to all stations bearing the designation of central offices within the Home Exchange and EAS Exchanges as specified in Section 4.4. preceding.
Local Exchange Access Line Monthly Rates include Touch Calling Service. Line Hunting Service (ISOC-05151) is available at no additional monthly charge, however, appropriate services charges apply, and the company reserves the right to restrict the combination of classes and grades of service in a hunt group. (Cont’d)
2. CUSTOMER OWNED PAY TELEPHONE LINE AND COIN LINES.
BUSINESS Home Schedule EAS Customer Coin Line Exchange Rate Owned Pay Comp Tel St. Peters A $0.95 $36.36 $42.75 Safe B 0.70 36.36 42.75 Seymour A - 36.36 42.75 Shell Knob B - 36.36 42.75 Sparta B - 36.36 42.75 Sturgeon B 1.89 36.36 42.75 Summersville B - 36.36 42.75 Thayer B 2.28 36.36 42.75 Theodosia B 3.53 36.36 42.75 Thomasville B 3.09 36.36 42.75 Troy C 2.37 36.36 42.75 Truxton B - 36.36 42.75 Urbana B - 36.36 42.75 Vichy B - 36.36 42.75 Warrenton C - 36.36 42.75 Washburn B 3.53 36.36 42.75 Wasola B 3.53 36.36 42.75 Wentzville A - 36.36 42.75 West Plains B - 36.36 42.75 Wheatland B - 36.36 42.75 Willow Springs B - 36.36 42.75 Winfield C 2.28 36.36 42.75 Wooldridge B - 36.36 42.75 Wright City C 1.84 36.36 42.75
MO 15-20 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 4 1st Revised Page 15
LOCAL EXCHANGE SERVICE
4.6 DISCOUNTED SERVICE
A. Missouri School Discount Program
The following local exchange business services are eligible for a discount under this program.
1. Flat Rate Single-line Business 2. Flat Rate Multiline Business 3. Flat Rate Analog trunks 4. Information Terminal Service 5. Digital Transmission Loop Arrangement for Digital Loop Service (Month to Month Rate)
B. Schools and Libraries Discount Program (E-Rate)
1. General
The Universal Service Support Mechanism was established to ensure affordable telecommunications service to all Americans including low-income consumers and eligible schools and libraries. Public and private schools (generally grades Kindergarten-Twelve) and public libraries and qualifying consortia may be eligible to apply for support discounts (Support) through the Schools and Libraries Universal Service Support Mechanism (E-Rate Program) in connection with the purchase of the Company’s services and equipment (Service).
In addition, these Customers may be eligible for state or local corollaries to the E-Rate Program. The Support may be provided by the E-rate Program in the form of a discount percentage of the billed charges for eligible Service. Schools, libraries, and consortia eligible for E-rate support pursuant to 47 Code of Federal Regulations part 54, subpart F shall comply with all E-rate Program rules and regulations in order to receive the Support.
2. Application for Support
a. E-Rate Program
The Customer will abide by all E-Rate Program rules for receipt of Support. The Customer is responsible for applying to the Schools and Libraries Division (SLD) of the Universal Service Administrative Company (or other authorized E-Rate Program administrator) for the support. The Customer will notify the Company in writing within 30 days of its receipt of a Funding Commitment Decision Letter from the SLD along with a copy of the notice and other relevant documentation as requested by the Company.
MO 16-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 4 Original Page 15.1
LOCAL EXCHANGE SERVICE
4.6 DISCOUNTED SERVICE (Cont’d)
B. Schools and Libraries Discount Program (E-Rate)
2. Application for Support (Cont’d)
b. Other Funding Sources
The Customer is responsible for applying for Support from state and/or local administrators (Funding Sources). The Customer will notify the Company in writing within 30 days of its receipt of a Support commitment from such Funding Sources and will include a copy of its application, Funding Source Support documentation, and other relevant documentation as requested by the Company.
3. Receipt of Support
a. E-Rate Program
The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts to the Customer’s invoices or reimburse the Customer according to the Funding Commitment Decision Letter. The Customer is responsible to apply for SLD reimbursement (instead of receiving discounted Company bills) for all eligible customer premise equipment rentals or other financed arrangements. The Company reserves the right to require the Customer to seek SLD reimbursement (instead of receiving discounted Company bills) if the Customer has not received its Funding Commitment Decision Letter from the SLD by December 31 of the funding year. All discounts or reimbursements will be retroactive to the date authorized by the SLD funding year. The Company will either apply a credit to the Customer’s account or provide the Customer with a check corresponding to the appropriate amount of Support based on Service received.
b. Other Funding Sources
The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts or reimburse the Customer for Service delivered corresponding to the Funding Source acknowledgement. These discounts or reimbursements will be retroactive to the date authorized by the Funding Source funding year. The Company may reimburse the Customer with a credit to the Customer’s account or with a check corresponding to the appropriate amount of Support based on Service received.
MO 16-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 4 Original Page 15.2
LOCAL EXCHANGE SERVICE
4.6 DISCOUNTED SERVICE (Cont’d)
B. Schools and Libraries Discount Program (E-Rate)
4. Failure to Obtain Support
a. The Customer will reimburse the Company if the FCC, SLD or Funding Sources fail to do so or if the FCC, SLD or Funding Sources reclaim any portion of Support sent to the Company on Customer’s behalf. Customer will not be responsible for Support withdrawn due to the Company’s material failure to provide Service.
b. The Company is not responsible for the Customer’s compliance with FCC, SLD or Funding Source rules and regulations, the Customer’s applications for Support, or any decisions or actions by the FCC, SLD or Funding Sources with respect to the Customer.
c. For Service agreements of more than one year, the Customer may not terminate the Agreement based solely on its failure to receive Support.
MO 16-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2020 Section 4 3rd Revised Page 16
LOCAL EXCHANGE SERVICE
4.7 LIFELINE ASSISTANCE PROGRAMS
A. Federal Lifeline Program
See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section A, for the purpose of administering the Federal Lifeline Program.
B. State Lifeline Programs [1]
1. Missouri State Lifeline Program (Low-Income Program)
a. General Regulations
(1) Lifeline service is a discounted voice telephony service available to qualifying residential subscribers.
(2) The monthly discount will be the maximum amount allowed by the Missouri Public Service Commission and the Federal Communications Commission; however, this discount will not exceed the sum of the federal subscriber line charge and the recurring charges for voice telephony service. The monthly discount will be the same for Lifeline customers solely subscribing to voice telephony service and for Lifeline customers subscribing to a bundle of services.
(3) A Lifeline subscriber’s voice telephony service will not be disconnected for non-payment of charges unless the subscriber fails to pay charges directly related to voice telephony service.
(4) Lifeline service is available with optional toll blocking or toll limitation service restricting access to 1+, 0+ and 0- dialed calls at no charge.
(5) A household is limited to one discount. A Lifeline subscriber cannot receive additional discounts for Lifeline service from another provider or through the Missouri Disabled program.
[1] Embarq Missouri, Inc. d/b/a CenturyLink, CenturyTel of Northwest Arkansas, LLC d/b/a (C) CenturyLink and Spectra Communication Groups, LLC d/b/a CenturyLink concur in the terms, conditions and rates found in this section.
MO2020-01
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-16-2021 Section 4 2nd Revised Page 16.1
LOCAL EXCHANGE SERVICE
4.7 LIFELINE ASSISTANCE PROGRAMS
B. State Lifeline Programs [1]
1. Missouri State Lifeline Program (Cont’d)
b. Eligibility and Subscriber Requirements
(1) An applicant must submit a completed application form along with proof of meeting one of the following eligibility criteria:
(a) Missouri HealthNet (Medicaid) (b) Food Stamps (c) Supplemental Security Income (SSI) (d) Federal public housing assistance (Section 8) (e) Low Income Home Energy Assistance Program (f) Temporary Assistance for Needy Families (g) National School Free Lunch Program; (h) The customer’s income, as defined in 47 CFR Section 54.400(f), is at or below 135% of the Federal Poverty Guidelines.
(2) A Lifeline subscriber must agree to notify the Company within 30 days if:
(a) The subscriber’s household receives multiple discounts through either the Lifeline program and/or the Missouri Disabled program. (b) The subscriber fails to meet eligibility criteria.
(3) A Lifeline subscriber agrees to respond in a timely manner to annual requests to verify continued eligibility.
(4) False statements made by a Lifeline subscriber or failure to comply with Lifeline service subscriber obligations will result in de-enrollment from the program.
(5) The Lifeline subscriber’s address must be the subscriber’s permanent address. If the Lifeline subscriber’s address is temporary then the subscriber must verify the subscriber’s address every 90 days.
c. State Credit Amount
Subscribers will receive combined state and federal lifeline credits of up to (T) $24.00, not to exceed the sum of the federal subscriber line charge plus the (T) monthly charge for voice telephony service.
[1] Embarq Missouri, Inc. d/b/a CenturyLink, CenturyTel of Northwest Arkansas, LLC d/b/a CenturyLink and Spectra Communication Groups, LLC d/b/a CenturyLink concur in the terms, conditions and rates found in this section.
MO2021-04
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-16-2021 Section 4 5th Revised Page 17
LOCAL EXCHANGE SERVICE
4.7 LIFELINE ASSISTANCE PROGRAMS (Cont’d)
B. State Lifeline Programs [1]
2. Missouri Disabled Program
a. General Regulations
(1) The Missouri Disabled program offers a discount of up to $24.00 per month for voice telephony service to qualifying residential subscribers, not to exceed the (T) sum of the federal subscriber line charge plus the monthly charge for voice telephony service.
(2) A household is limited to one discount. A subscriber cannot receive additional discounts from the Missouri Disabled program or through the Lifeline program.
b. Eligibility and Subscriber Requirements
(1) An applicant must submit a completed application form along with proof of meeting one of the following eligibility criteria:
(a) Federal Social Security Disability benefits. (b) Federal Supplemental Security income. (c) Veterans Administration Disability benefits. (d) State blind pension pursuant to Section 209.010 to 209.160 RSMo (e) State aid to blind persons pursuant to Section 209.240 RSMo (f) State supplemental payments pursuant to Section 208.030, RSMo Section 660.100.2 RSMo 2000.
(2) A subscriber with the Missouri Disabled Program must agree to notify the Company within 30 days if:
(a) The subscriber’s household receives multiple discounts from the Missouri Disabled Program and/or Lifeline program. (b) The subscriber fails to meet eligibility criteria.
(3) A subscriber to the Missouri Disabled Program agrees to respond in a timely manner to annual requests to verify continued eligibility.
(4) False statements made by a subscriber or failure to comply with subscriber obligations will result in de-enrollment from the program
[1] Embarq Missouri, Inc. d/b/a CenturyLink, CenturyTel of Northwest Arkansas, LLC d/b/a CenturyLink and Spectra Communication Groups, LLC d/b/a CenturyLink concur in the terms, conditions and rates found in this section.
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4.7 LIFELINE ASSISTANCE PROGRAMS (Cont’d)
C. Tribal Lifeline Program- Not Applicable
D. Link-Up Program [1] (C)
See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section D, for the purpose of administering the Link-Up Program.
4.8 RESERVED
[1] Embarq Missouri, Inc. d/b/a CenturyLink, CenturyTel of Northwest Arkansas, LLC d/b/a (N) CenturyLink and Spectra Communication Groups, LLC d/b/a CenturyLink concur in the (N) terms, conditions and rates found in this section. (N)
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4.9 MISSOURI UNIVERSAL SERVICE FUND
A. CenturyTel of Missouri will place on each retail end-user customer’s bill, a surcharge equal to the Missouri Universal Fund percentage assessment ordered by the commission.
B. The surcharge will appear as a separate line item detailed as “Missouri Universal Service Fund.”
C. The surcharge percentage will be applied to the total of each customer’s charges for intrastate regulated telecommunications services that meet the definition of net jurisdictional revenues at 4 CSR 240-31.010(12).
4.10 METROPOLITAN CALLING AREA (MCA) PLAN
A. General
The Metropolitan Calling Area (MCA) Plan is an optional plan for selected exchanges.
B. Service Description
1. MCA service is available in three distinct areas in Missouri: the St. Louis MCA, the Kansas City MCA and the Springfield MCA.
2. In CenturyTel exchanges, MCA is an optional service which provides the subscriber with an optional local calling area including the respective Metropolitan Exchange and certain customers in other exchanges where MCA service is also available, as described in this Section.
3. Exchanges are grouped into different MCA rate classifications. In the St. Louis and Kansas City MCAs, exchanges where optional MCA service is available are classified as MCA-3, MCA-4, and MCA-5. In St. Louis, MCA-6 is available. In the Springfield MCA, exchanges where optional MCA service is available are classified as MCA-2.
C. Availability of Service
1. St. Louis MCA
a. The CenturyTel MCA-4 exchanges where MCA service is available are: Dardenne, O'Fallon and St. Peters.
b. The CenturyTel MCA-5 exchanges where MCA service is available are: Augusta, Defiance, Foristell, Moscow Mills, New Melle, Old Monroe, Troy, Wentzville and Winfield.
c. The CenturyTel MCA-6 exchanges where MCA service is available are: Foley, Holstein, Marthasville, Warrenton and Wright City.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
C. Availability of Service (Cont’d)
2. Springfield MCA
The CenturyTel MCA-2 exchanges where MCA service is available are: Elkland, Fordland, Highlandville, Hurley, Marshfield, Ozark and Sparta.
D. Service Implementation
MCA service is being implemented between the first quarter of 1994 and September 1994. Service may not be available in all MCA exchanges during this time.
E. Calling Scope
1. Service Areas\
a. St. Louis MCA - The total service area for the St. Louis MCA is comprised of the following six groups of zones and exchanges:
(1) MCA-Central includes the Principal Zone of Southwestern Bell's (SWBs) St. Louis Metropolitan Exchanges.
(2) MCA-1 includes the following zones of SWBs St. Louis Metropolitan Exchange: Ferguson, Ladue, Mehlville, Overland, Riverview, Sappington and Webster Groves.
(3) MCA-2 includes the following zones of AT&Ts St. Louis Metropolitan Exchange: Bridgeton, Creve Coeur, Florissant, Kirkwood, Oakville and Spanish Lake.
(4) MCA-3 includes the following: AT&T exchanges of Chesterfield, Fenton, Imperial, Manchester, Maxville, Portage Des Sioux, St. Charles and Valley Park; and Orchard Farm Telephone Company's exchange of Orchard Farm.
(5) MCA-4 includes the following: AT&T exchanges of Antonia, Eureka, Harvester, Herculaneum/Pevely, High Ridge, and Pond; and the CenturyTel exchanges of Dardenne, O'Fallon and St. Peters.
(6) MCA-5 includes the following: AT&T exchanges of Beaufort, Cedar Hill, DeSoto, Festus/Crystal City, Gray Summit, Hillsboro, Pacific, St. Clair, Union, Washington, and Ware; and the CenturyTel exchanges of Augusta, Defiance, Foristell, Moscow Mills, New Melle, Old Monroe, Troy, Wentzville and Winfield.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
E. Calling Scope (Cont'd)
1. Service Areas (Cont'd)
a. St. Louis MCA - The total service area for the St. Louis MCA is … (Cont'd)
(7) MCA-6 includes the CenturyTel exchanges of Foley, Holstein, Marthasville, Warrenton and Wright City.
b. Kansas City MCA - The total service area for the Kansas City MCA is comprised of the following six groups of zones and exchanges.
(1) MCA-Central includes the Principal Zone (Missouri and Kansas) of AT&Ts Kansas City Metropolitan Exchange.
(2) MCA-1 includes the following zones of AT&Ts Kansas City Metropolitan Exchange: Bethel (Kansas), Gladstone, Independence, Melrose (Kansas), Parkville, Raytown, and South Kansas City.
(3) MCA-2 includes the following zones of AT&Ts Kansas City metropolitan Exchange: Belton, Blue Springs, Bonner Springs (Kansas), East Independence, Lee's Summit, Liberty, Nashua, Olathe (Kansas), Stanley (Kansas) and Tiffany Springs.
(4) MCA-3 includes the following: SWBs exchanges of Farley, Grain Valley, Greenwood and Smithville; the Missouri customers in SWBs exchange of Leavenworth; and United Telephone Company's exchanges of Buckner, Ferrelview, Kearney, Lake Lotawana, Missouri City and Platte City.
(5) MCA-4 includes the following: SWBs exchange of Excelsior Springs; United Telephone Company's exchanges of Camden Point, Edgerton, Harrisonville, Holt, Lone Jack, Oak Grove, Orrick, Pleasant Hill, and Weston; the Cass County Telephone Co. exchanges of Cleveland and Peculiar.
(6) MCA-5 includes the following: SWBs exchanges of Archie and Richmond; United Telephone Company's exchanges of Dearborn, Henrietta, Holden, Kingsville, Odessa, Strassburg and Wellington; Lathrop Telephone Company's exchange of Lathrop; Mo-Kan DIAL, Inc.'s exchange of Freeman; and the Cass County Telephone Co. exchanges of Drexel, East Lynne and Garden City.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
E. Calling Scope (Cont'd)
1. Service Areas (Cont'd)
c. Springfield MCA - The total service area for the Springfield MCA is comprised of the following three groups of zones and exchanges:
(1) MCA-Central includes the Principal Zone of SWBs Springfield Metropolitan Exchange.
(2) MCA-1 includes the following zones of SWBs Springfield Metropolitan Exchange: Fair Grove, Nixa, Republic, Rogersville, Strafford and Willard.
(3) MCA-2 includes the following: AT&T exchanges of Ash Grove, Billings, Clever, Marionville and Walnut Grove; the CenturyTel exchanges of Elkland, Fordland, Highlandville, Hurley, Marshfield, Ozark and Sparta; Missouri Telephone Company's exchanges of Pleasant Hope and Morrisville; and Choctaw Telephone Company's exchange of Halltown.
F. MCA Calling Scopes
1. St. Louis and Kansas City MCA-3 Calling Scope
a. The calling scope for MCA subscribers in MCA-3 exchanges includes all customers in the Metropolitan Exchange (MCA-Central, MCA-1 and MCA-2 zones), all customers in MCA-3 exchanges, and MCA subscribers in MCA-4, MCA-5 and St. Louis MCA-6 exchanges.
2. St. Louis and Kansas City MCA-4 Calling Scope
a. The calling scope for MCA subscribers in MCA-4 exchanges includes all customers in the Metropolitan Exchange (MCA-Central, MCA-1 and MCA-2 zones), all customers in MCA-3 and MCA-4 exchanges, and MCA subscribers in MCA-5 and St. Louis MCA-6 exchanges.
3. St. Louis and Kansas City MCA-5 Calling Scope
a. The calling scope for MCA subscribers in MCA-5 exchanges includes all customers in the Metropolitan Exchange (MCA-Central, MCA-1 and MCA-2 zones), all customers in MCA-3 and MCA-4 exchanges, and MCA subscribers in MCA-5 and St. Louis MCA-6 exchanges.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
F. MCA Calling Scopes (Cont’d)
4. St. Louis MCA-6 Calling Scope
The calling scope for MCA subscribers in MCA-6 exchanges includes all customers in the Metropolitan Exchange (MCA-Central, MCA-1 and MCA-2 zones), all customers in MCA-3, MCA-4 and MCA 5 exchanges, and MCA subscribers in St. Louis MCA-6 exchanges.
5. Springfield MCA-2 Calling Scope
a. The calling scope for MCA subscribers in MCA-2 exchanges includes all customers in the Springfield Metropolitan Exchange (MCA-Central and MCA-1 zones), and MCA subscribers in MCA-2 exchanges.
G. Extended Area Service (EAS) Considerations
1. In addition to the MCA calling scopes defined herein, EAS calling scopes and rates, if applicable for MCA subscribers are defined in this Section under EAS Points and Components.
H. Regulations
1. Unless otherwise specified in these regulations, MCA is offered to all classes and grades of residence and business customers located in an MCA exchange. MCA Service is also available in conjunction with Foreign Exchange Service in a MCA exchange. Subscribers to MCA must change their telephone number to a number within the designated MCA numbering plan.
2. MCA Service is not offered in conjunction with Public, Semi-Public, Customer-Owned Pay Telephone or Cellular Service. MCA and non-MCA numbers cannot be combined in a hunt group.
3. MCA is designed and intended for the exclusive use of the end user customers of the Company. MCA is not to be shared, resold or used in any configuration of customer- provided equipment with the intent of reselling the service. MCA is available to interexchange carriers or other telecommunications service providers for administrative trunks only.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
H. Regulations (Cont’d)
4. Unless otherwise specified, MCA is subject to the Terms and Conditions applying to all customers as specified in the Local Terms of Service of the Company. Furthermore, all Rules and Regulations governing local exchange service apply to MCA service.
5. The minimum service period for subscription to MCA service is one month.
6. Rate Application
a. The MCA monthly rates as specified in this Section, apply on a per-line basis except for Centrex or Centrex type services which will be billed on a PBX trunk equivalent type basis, as specified in the Local Terms of Service of the Company.
b. The MCA monthly rates are billed one month in advance.
c. MCA rates and charges apply in addition to the local exchange monthly access rate and all other rates and charges paid by the customer for other services of the Company.
7. Service Charges, as specified in this Local Terms of Service are applicable on a per line basis when a customer adds or deletes MCA service. These charges will be waived in an exchange for the first sixty (60) days from the date that MCA service becomes available in that exchange.
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4.10 METROPOLITAN CALLING AREA (MCA) PLAN (Cont’d)
I. Rates and Charges Residence Business 1. Monthly rates, per line:
a. Springfield MCA-2
(1) Flat Rate $11.45 $21.75
b. St. Louis/Kansas City MCA-4
(1) Flat Rate 21.55 46.75
(a) St. Peter's exchange 20.55 (1) 45.75 (1)
c. St. Louis/Kansas City MCA-5
(1) Flat Rate 32.50 70.70
d. St. Louis MCA-6
(1) Flat Rate 35.50 95.00
(1) This charge is applicable to St. Peter's exchange MCA Plan subscribers only. This rate is reduced by the EAS rate of $1.00 from the St. Peter's to Harvester route.
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4.11 CENTURYLINK LINE VOLUME PLAN (CLVP)
A. Terms and Conditions
See LOCAL TERMS OF SERVICE: CENTURYLINK LINE VOLUME PLAN (“CLVP”) for the description, terms and conditions for CLVP. Termination liability charges and/or shortfall charges apply as specified therein, if all or a portion of the services under CLVP are terminated prior to the expiration of the initial commitment period or if Customer’s account falls below the minimum line requirements.
B. Rates
1. Flat Rate Business Service, per Individual Line, Key Line, and/or Key Trunk, per month (1)
Two Year Term Three - Five Year Terms Ashland, Ava, Ashland, Ava, Number of Lines Centralia, Clark, Centralia, Clark, (Tier)/Minimum All Other All Other Columbia, Crane, Columbia, Crane, Line Requirement Exchanges Exchanges Hallsville, Mansfield, Hallsville, Mansfield, Rocheport, Sturgeon Rocheport, Sturgeon 10 - 49 $22.99 $19.99 $21.99 $18.99 50 - 499 21.99 18.99 20.99 17.99 500 - 999 20.99 17.99 19.99 16.99 1000 - 3000 19.99 16.99 18.99 15.99
2. Optional Services LVP Feature Package, per line/ trunk, per month
Two Year Term Three - Five Year Terms Ashland, Ava, Ashland, Ava, Number of Lines Centralia, Clark, Centralia, Clark, (Tier)/Minimum All Other All Other Columbia, Crane, Columbia, Crane, Line Requirement Exchanges Exchanges Hallsville, Mansfield, Hallsville, Mansfield, Rocheport, Sturgeon Rocheport, Sturgeon 10 - 49 $ 8.00 $11.00 $6.00 $9.00 50 - 499 8.00 11.00 6.00 9.00 500 - 999 8.00 11.00 6.00 9.00 1000 - 3000 8.00 11.00 6.00 9.00
(1) Touch calling service, Trunk Hunting and Extended Area Service, where applicable, are included in these rates. MO 15-08 (CT)
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SERVICE CHARGES
5.1 GENERAL
A. Service Charges are nonrecurring charges shown in this Section and apply when the following activities are performed at the request of a customer:
1. Service Connections - New installations or subsequent additions of telephone service and/or semi-public telephone equipment. A move of an existing service to a different premise.
2. Inside Moves - Transfer of telephone service and/or semi-public telephone equipment from one location to another location within the same building or that portion of the same building occupied by the same customer, where there is no interruption of the service other than is incident to the work involved.
3. Changes - Substitution of semi-public telephone equipment, or rearrangement of such equipment and/or wiring which does not involve changes in location of the equipment or wiring. Also includes directory listing changes and other modifications or rearrangements that do not involve equipment or wiring.
4. Restoral Charge - Applicable for work associated with reconnecting service which has been temporarily disconnected for nonpayment.
5. Service Date Change Charge – Applicable when customer requests a change of (N) service date on a pending order for a Private Line service or Design Service prior to the scheduled service date.
6. Cancellation of Order Charge – Applicable when customer or the Company
cancels an order for installation of a Private Line or Design Service for which the
Company has already begun installation or incurred preparatory costs.
7. Expedited Order Charge – Applicable when a customer requests a service date
for a Private Line Service or Design Service that is earlier than the standard (N) interval date for the service ordered.
B. Service Charges apply in addition to all other rates and charges.
C. The charges specified herein do not contemplate work being performed by Company employees at a time when overtime wages apply. If the customer requests that overtime labor be performed, a charge in addition to the specified charges will be made equal to the additional cost involved.
D. Payment of Service Charges
1. Payment of Service Charges for the establishment of service may be required prior to the establishment of service.
2. Residence Service Charges may be billed in equal amounts over periods not exceeding four (4) months. Only one such arrangement at any one time will be provided.
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5.2 APPLICATION OF SERVICE CHARGES
A. Service Ordering Charge
1. The Service Ordering Charge is classified as either Initial or Subsequent. The charges are applicable for work done in receiving, recording, and processing information necessary to execute each customer request for connections of service (Initial Order Charge applies), to each order for a move, change, addition to existing service or records change (Subsequent Order Charge applies).
2. A service order will usually be issued for all work or service ordered to be performed or provided at the same time on the same account and for the same premises. Service Ordering Charges apply separately where business and residence service are located on the same premises.
3. Service Ordering Charges do not apply to the recovery by Company employees of semi-public telephone stations from a customer's premises.
B. Line Connection Charge
1. The charge for work associated with provision of service from the central office including, but not limited to, central office connections, cable cross connections and/or outside plant connections up to and including the protector and/or the point of demarcation.
2. This charge does not apply when service is assumed by a customer prior to discontinuance by another customer (supersedure) and there is no change of telephone number.
3. This charge applies to each change in telephone number made at the request of the customer.
4. This charge applies for each move of the service drop and/or the associated station (M) protection device.
5. This charge applies to each change of party-line assignment made at the request of the customer. (M)
(M) Material previously appeared on Original Page 3 of this section.
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5.2 Application of Service Charges (Cont'd) (M)
C. Restoral Charge
A Restoral Charge is applicable to each reconnection of service that is temporarily disconnected for nonpayment.
D. Returned Check Charge
A service charge will be billed to any customer whose check is not honored by a bank or other financial institution because the account is closed or does not have sufficient funds to cover such check, or for any other reason.
E. Service Date Change Charge (N)
The customer may request a change of service date on a pending Private Line Service or Design Service order prior to the service date. A change of service date is a change of the scheduled service date by the customer to either an earlier date or a later date which does not exceed 60 calendar days from the original service.
If the Company determines that the customer's request can be accommodated without delaying the service dates for orders of other customers, the service date will be changed and appropriate service charges will apply.
If the service date is changed to an earlier date, the customer will be notified by the Company that Expedited Order Charges may apply as set forth in G. following. Such charges will apply in addition to service charges that apply for a change order.
If the requested service date exceeds 60 calendar days following the original service date, and the Company determines that the customer's request can be accommodated, the Company will cancel the original order and apply Cancellation Charges set forth in F. following, and a new order with a new service date will be issued. In this instance, no service charge will apply for the service date change; however, normally applicable service ordering charges will apply to the new order. Failure by the Customer to notify the Company prior to the latest agreed upon service date to request a different service date may result in the application of a premises visit charge.
If a customer is unable to accept service within 30 days after the latest agreed upon service date, the order will either be cancelled or billing will commence as specified in F.1. following. (N)
(M1)
(M) Certain material previously appearing on this page now appears on Page 2. (M1) Certain material previously appearing on this page now appears on Page 3.2
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5.2 Application of Service Charges (Cont'd) (N)
F. Cancellation of Order Charge
1. A customer may cancel an order for the installation of a Private Line service or Design Service at any time prior to notification by the Company that service is available for the customer’s use. The cancellation date is the date the Company receives written or verbal notice from the customer that the order is to be canceled. Verbal notice to the Company must be followed by written confirmation within 10 days. If a customer is unable to accept service within 30 calendar days of the latest agreed upon service date and the order has not been cancelled by the customer, the following will apply:
- The order will be cancelled and applicable cancellation charges will apply, if the service has not been fully provisioned, or
- The order will be completed and billing will commence once the service has been fully provisioned.
A service is fully provisioned when all physical CenturyLink work has been completed (i.e. design, installation, and testing), and service is immediately available for use upon customer acceptance or activation.
2. When a customer cancels an order for the installation of a Private Line service or Design Service, a Cancellation Charge will apply as follows, unless specified otherwise for a specific service:
a. Installation is considered to have started when the Company incurs any cost in connection therewith or in preparation thereof which would not otherwise have been incurred.
b. Where the customer cancels an order prior to the start of installation, no charge applies.
c. Where installation of facilities has been started prior to the cancellation, the charges specified in (1) or (2) following, whichever is lower, shall apply.
(1) A charge equal to the costs incurred in such installation, less estimated net salvage. Such costs include the non-recoverable cost of equipment and material ordered, provided or used, plus the non-recoverable cost of installation and removal including the costs of engineering, labor, supervision, transportation, rights-of-way and other associated costs; or
(2) The minimum period charges for the service. (N)
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5.2 Application of Service Charges (Cont'd)
G. Expedited Order Charge (N)
An Expedited Order Charge applies when a customer requests a service date for a Private Line service or Design Service that is earlier than the standard interval. If the Company agrees to provide the service on an expedited basis, an expedited order charge may apply as specified in in accordance with the CenturyLink® Local Terms of Service: Special Construction and Provision/Extension of Facilities, incorporated into this Local Terms of Service, unless set forth elsewhere herein for a specific service. (N)
H. Service Charges are not applicable in the following situations: (M)
1. Service upgrade of basic exchange service. 2. Billing address changes. 3. Changes to published from non-published service. 4. Installations, moves or changes made on the initiative of the Company, (e.g., changes made for maintenance reasons, changes in type of central office operation, etc.). 5. Removal of service. 6. Service established at an interim location nor to the subsequent re-establishment of service at the same or another location, due to the destruction of the customer's premises by a natural disaster, flood or other acts of God. 7. Calling Card requests. 8. Legal name changes.
I. United States Military
For active duty members of the United States military and their dependents with valid military ID cards, all service charges typically applicable to central office reconnects will be waived when establishing local exchange access line service or transferring existing local exchange access line service from one location to another. Central office reconnects are defined as customer requests for service that do not require any physical work beyond the Company’s central office. (M)
(M) Material previously appeared on Original Page 3 of this section.
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5.3 Rates and Charges -
A. Schedule “B” (1) Exchanges Nonrecurring Charge Business Residence
1. Service Ordering Charge
a. Initial $25.00 $12.67
b. Subsequent 10.00 3.87
2. Line Connection Charge 15.00 7.39
3. Restoral Charge 25.00 11.31
4. Returned Check Charge (per each incident): 30.00 30.00 (I)
B. Schedules “A” and “C” (1) Exchanges Nonrecurring Charge Business Residence
1. Service Ordering Charge
a. Initial $25.00 $12.47
b. Subsequent 10.00 3.81
2. Line Connection Charge 15.00 7.28
3. Restoral Charge 25.00 11.13
4. Returned Check Charge (per each incident): 30.00 30.00 (I)
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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SERVICE CHARGES 5.4 RESERVED
5.5 CUSTOMER-PROVIDED EQUIPMENT AND INSIDE WIRE
A. General
All multi-line telephone systems connected to the Company’s network on or after February 16, 2020, must be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 2.21.A (1). (T)
Multiline telephone systems (“MLTS”) required to comply with preceding paragraph must be (N) capable of conveying the dispatchable location of a 911 caller to a public safety answering point (“PSAP”) as described in Section 2.21.A (2). | (N) 1. Customer-provided equipment and/or inside wire may be connected at the customer's premises to facilities of the Company for use with exchange access service in compliance with FCC regulations.
2. Customers may connect equipment, systems and/or inside wire registered or grandfathered by the FCC directly to the Company network.
3. The Terms and Conditions contained in this Local Terms of Service apply when the customer elects to provide his own equipment and/or inside wire. In any instance where the Tariff and/or Local Terms of Service of the Company conflicts with an effective order of the FCC, the FCC order will have precedence.
4. Responsibility of the Customer (New Installations)
a. A customer desiring to connect customer-provided equipment to the exchange and message toll network must make application to the Company. Such application may be made orally and followed by written application prior to the desired in-service date and shall include the following:
(1) The type and manufacture of each item of the grandfathered equipment or the registration number and ringer equivalence of the registered equipment.
(2) The number of main terminals to be connected.
b. Upon notification from the Company that the customer-provided equipment or inside wire is causing or is likely to cause harm, the customer shall make such change as is necessary to remove such harm. Failure to make such change will result in disconnection of service until such change is completed to the satisfaction of the Company.
c. The customer may be required, as a condition of service, to pay in full all sums due the Company including, but not limited to, service charges, termination charges, minimum charges, and reimbursement for loss or damage to Company facilities as may apply.
d. A customer must subscribe to, and be capable of providing operation for, sufficient quantities of main terminals to provide adequate access to his customer-provided equipment and/or inside wire in accordance with accepted communications industry standards.
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5.5 CUSTOMER-PROVIDED EQUIPMENT AND INSIDE WIRE (Cont'd)
A. General (Cont'd)
4. Responsibility of the Customer (New Installations) (Cont'd)
e. The customer must provide all of the terminal equipment and/or inside wire on the customer's side of the point of demarcation between Company owned equipment and customer-owned equipment.
f. Use of Company facilities or service in connection with any device for recorded public announcements is subject to the following conditions:
(1) For purposes of identification, customers to telephone service who transmit recorded public announcements over facilities provided by the Company must include in the recorded message the name of the organization or individual responsible for the service and the address at which the service is provided.
(2) Customers transmitting factual public announcements such as time, stock market quotations, airline schedules and similar information are excluded from the preceding condition.
(3) Nonpublished telephone service will not be furnished for use with recorded public announcements.
(4) Failure to comply with the provisions of this Local Terms of Service shall be cause for termination of the service.
5. Responsibility of the Company
a. The Company shall not be responsible to the customer for changes in the technical criteria or in any of the facilities, operations or procedures initiated by the Company or appropriate regulatory agencies which might render any customer-provided equipment obsolete or require modification or alteration of such equipment or otherwise affect its use or performance. The Company will make a reasonable effort to notify a customer in advance of changes in technical criteria, operations or procedures which might affect customer-provided equipment or systems.
b. The Company shall not be responsible for the installation, operation or maintenance of any customer-provided communications systems, equipment, or inside wire.
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5.5 CUSTOMER-PROVIDED EQUIPMENT AND INSIDE WIRE (Cont'd)
B. Maintenance of Service Charge (a.k.a. Trouble Isolation Charge)
The Trouble isolation Charge is applicable when the Company dispatches a technician to investigate a customer-reported trouble and a service difficulty is found to be caused by customer-provided equipment, wire, facilities, communications system or customer actions, and the customer does not have the Company repair the premises wire trouble.
The Trouble Isolation Charge also applies when a customer requests or allows the Company to dispatch a technician to investigate the reported trouble and the customer then does not allow access to the necessary in-home wiring and equipment or is not available to allow access.
This charge is waived for customers who have inside wire protection, unless the Company determines through remote testing that no trouble exists, and the customer insists on a dispatch. If no trouble is found, a Trouble Isolation Charge applies whether or not the customer has inside wire protection.
The Trouble Isolation Charge will not apply when:
• Customer is subscribed to an Inside Wire Maintenance Plan before a Company technician is dispatched
• A service difficulty or trouble is found to be in a permanently wired telephone associated with service (i.e., no network interface device)
• The service difficulty or trouble is in Company-maintained equipment or wiring.
• No trouble is found after customer allows the necessary access to in-home wiring and/or equipment.
• Customer authorizes company repair of inside wiring and/or customer-provided equipment
Per Occurrence Business and Residence $95.00
C. Inside Wire Maintenance Plans (a.k.a. Inside Wire Protection)
See CenturyLink Inside Wire Maintenance and Line-Backer™ Terms and Conditions Service Agreement for applicable terms and conditions for business and residence inside wire maintenance plans.
An Early Termination Fee as described in the aforementioned service agreement will apply when a customer who is subscribed to an inside wire maintenance plan under a nine-month minimum commitment period discontinues the plan prior to the end of the commitment period.
Residence, Per Line $15.00 (I) Business, Per Line 13.00
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CALLING SERVICES 6.1 SERVICE DESCRIPTIONS
A. Anonymous Call Block - allows subscribers of this service to block calls from a person that is using either Selective or Complete Blocking (which prevents the display of the caller's telephone number to Caller ID customers). The person calling, whose identification is blocked, will receive a message to hang up and call back with the calling number unblocked.
B. Busy Redial *66 - is an arrangement which permits the customer to redial automatically the last number dialed. If the called line is found to be busy, a 30-minute queuing process begins. The customer is then given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of the called line until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call can now be completed.
This feature is offered on a per line or per activation basis. When Busy Redial *66 is implemented on a per activation basis, a charge will apply each time the service is invoked. This service is implemented by dialing *66. There is a billing limit of ten activations per month. Any activations in excess of ten per month will not be billed.
C. Call Return *69 - allows a customer to automatically return the last incoming call whether it is answered or not. Upon activation of the service, the number of the most recent party who called is dialed automatically. If the called line is found to be busy, a 30-minute queuing process begins. The customer is given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of both parties until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call may now be completed.
This feature is offered on a per line or per activation basis. When Call Return *69 is implemented on a per activation basis, a charge will apply each time the service is invoked. This service is implemented by dialing *69. There is a billing limit of ten activations per month. Any activations in excess of ten per month will not be billed.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
D. Call Block - allows a customer to block incoming calls from a maximum of 12 telephone numbers. The customer also can block incoming calls placed from the last calling number even if the number is unknown to the customer. Blocked calls are routed to a recorded announcement which specifies that the called party is not accepting calls.
E. Call Forwarding - Permits the customer to have all incoming calls to his line automatically transferred to another dialable telephone number, while this service is activated. Where a toll message charge is applicable to a call between the customer's telephone and the telephone number to which calls are to be forwarded, such charges will be billed to the Call Forwarding customer. Call Forwarding may be arranged for:
1. Fixed operation, which provides for Company establishment or change of the forwarded telephone number destination requested by the customer. In the event of an interruption in "fixed" Call Forwarding service, the Company will reestablish the most current forwarded telephone number destination shown in its records. Service activation and deactivation is the responsibility of the customer.
2. Variable operation, which provides for customer establishment and change of the forwarded telephone number destination. The customer is also responsible for service activation and deactivation as well as reestablishing the forwarded telephone number destination upon interruption of "variable" Call Forwarding service.
Note: The grade of transmission on calls forwarded and three-way calling may vary upon the distance and routing required to complete such calls; therefore, the normal grade of end-to-end transmission cannot be guaranteed on such calls.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
F. Call Forward Busy (Fixed) - This service, permanently activated, provides customers the ability to redirect incoming calls to their home or business to the customer's preselected automatic access line number, Centrex line number, or other line number of the customer at another location on a different premises when such incoming calls encounter a normal busy line condition.
1. Calls forwarded beyond the local (toll free) calling area will be charged to the customer, at the dial station-to-station rate, on every call answered at the "forwarded to" number.
G. Call Forward Busy/No Answer (Fixed) - This service, permanently activated, provides customers the ability to redirect incoming calls to their home or business to the customer's preselected automatic access line number, Centrex line number or other line number of the customer at another location on a different premise when such incoming calls encounter either a normal busy line condition or a no answer condition.
1. Calls forwarded beyond the local (toll free) calling area will be charged to the customer, at the dial station-to-station rate, on every call answered at the "forwarded to" number.
Note: The grade of transmission on calls forwarded and three-way calling may vary upon the distance and routing required to complete such calls; therefore, the normal grade of end-to-end transmission cannot be guaranteed on such calls.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
H. Call Forward Busy/No Answer (Variable) - This service permits the customer to have incoming calls transferred to another telephone number when his number is busy and/or not answered after a specified number of rings. The customer is responsible for the establishment and change of the forwarded telephone number destination. The customer is also responsible for service (Busy, No Answer or Busy/No Answer) activation and deactivation as well as reestablishing the forwarded telephone number upon interruption of the Call Forwarding service. Where a toll message charge is applicable to the call to be forwarded, such charges will be billed to the Call Forwarding customer. This service is not available in connection with Call Forwarding service as described in B.2, 3 and 5 or line (rotary) hunting service.
I. Call Forward No Answer (Fixed) - This service, permanently activated, provides customers the ability to redirect incoming calls to their home or business to the customer's preselected automatic access line number, Centrex line number, or other line number of the customer at another location on a different premises when such incoming calls encounter a no answer condition after a specific number of rings, such number of rings to be specified when this service is ordered.
1. Calls forwarded beyond the local (toll free) calling area will be charged to the customer, at the dial station-to-station rate, on every call answered at the "forwarded to" number.
Note: The grade of transmission on calls forwarded and three-way calling may vary upon the distance and routing required to complete such calls; therefore, the normal grade of end-to-end transmission cannot be guaranteed on such calls.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 5
CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
J. Call Trace *57 - allows the customer to immediately and automatically trace the last incoming call received from a local service. Upon the customer's request the trace information will be provided to law enforcement agencies by the Company but will not be released directly to the customer. To initiate the call trace, the customer must contact the Company at the number provided in the voice announcement within ten (10) days of the incident. Call Trace Service performs the function of recording call information, but in no way identifies the person(s) actually placing the call(s). By accepting the Service, the customer agrees that CenturyTel shall not be liable for damages due to an inability to trace the call(s). Call Trace Service will be the only nuisance call tracing service available to residential one-party and business one-party customers where this service is offered.
K. Call Waiting - Provides for signaling a customer, who is talking on his line, that another call has been placed to his line. He may, by switchhook operation, hold the first call, answer the second, return to the first or converse alternately with both.
L. Call Waiting ID - is a service that will allow a Caller ID/Call Waiting subscriber who is offhook on an existing call to receive caller identification information on a new incoming call. Once the customer receives the Caller ID data, he or she may decide whether to ignore the waiting call, interrupt the current call and flash to answer the waiting call, or end the current conversation in order to be connected to the new caller. These options are the same as for the existing Call Waiting service except that the subscriber has the ability to identify the waiting caller. The customer must be using Call Waiting ID compatible equipment and not have activated Cancel Call Waiting. Customers must subscribe to Call Waiting and Caller ID or Caller ID Number Only at the rates for each service or in a "flexible package". The customer must subscribe to this service specifically even though there are not additional rates or charges.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 6
CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
M. Calling Identification Services
1. Caller ID Number Only - is an arrangement which permits a customer with local exchange service, other than foreign central office service, to be immediately apprised of the calling telephone number of a call placed to the customer.
At the time the incoming call is placed, the calling telephone number is forwarded from the terminating central office to compatible customer provided display equipment associated with the customer's local exchange service. The calling telephone number is then delivered to the display device during the first silent interval of ringing.
2. Caller ID - is an arrangement that permits a customer to receive the name, as well as the telephone number, associated with the calling party for calls placed to the customer. The calling telephone number and name will be forwarded from the terminating central office to compatible customer-provided display equipment associated with the customer's Local Exchange Service.
If the calling telephone number and name are not available for forwarding to the called party, a message indicating unavailability will be forwarded. The calling party can prevent the Caller ID customer from seeing the calling name and telephone number display by activating Selective Blocking (per call). Complete Blocking (per line) also functions the same as described in this section of the Local Terms of Service.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
M. Calling Identification Services (Cont'd)
3. For calls originating from a line with a multiline hunt group, ordinarily the main telephone number is delivered. If the calling identification information is not available for forwarding to the called party, the customer's display device will give an anonymous indication. Calling identification information is unavailable from calls made through some large PABX systems, from most cellular radio calls, and currently from interexchange carrier calls. Nor is the calling identification information made available when incoming calls have been handled by an operator or charged to credit cards.
Customers subscribing to Calling Identification Services will be responsible for the provision of compatible display equipment. The Company assumes no liability for any incompatibility of the customer provided display equipment.
Calling Identification Service information may not be sold or given to another party without the caller's consent. Calling Identification Service information may only be used for: (a) routing or completion of calls, (b) billing of calls, (c) account management purposes, (d) services directly related to the call or transaction, (e) verification of calling party identity and (f) marketing products or services that are directly related to those previously acquired by the customer from the name and/or number delivery services subscriber. This applies if the name and/or number delivery services subscriber has an existing relationship with the customer. Calling Identification Service customers failing to comply with any of these conditions will have their service terminated.
Anonymous Call Reject *77 is available in conjunction with these services.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
N. Camp On/Busy Number Redial* - Permits the customer to dial a camp-on code when a busy station is reached. The call is retried automatically through the central office until both parties are available. A special tone alerts the customer that a successful camp-on has been activated. When the customer answers, the called party's line is rung, and the two parties are connected in a normal two-way call. Only busy calls within the central office are retried automatically.
O. Selective Blocking (Per Call) - Allows customers, in areas where Calling Number Identification is available, to inhibit the delivery of their telephone number to an identification device, by activating blocking immediately prior to a call.
P. Complete Blocking (Per Line) - Allows a single-line customer to make all calls with the delivery of his/her calling number identification (CNI) marked as "private" to the people he/she is calling. If the preassigned access code for Selective Blocking (Per Call) is dialed on the line, the calling number will be delivered on the next call placed.
This service is available only to established shelters of domestic violence intervention agencies, state and county departments of human resource shelters and other such agencies, their employees and volunteers, or individuals where it is certified that the personal safety of these employees or individuals will be jeopardized without Per Line blocking.
Q. Last Number/Save Number Redial* - Permits the customer to dial a code which activates the switch to automatically place a call to the last called number stored. Each time a customer dials, the most recent number is stored. Save Number Redial allows the customer to store the called number by dialing a code at any point during a call, or upon encountering a busy or no answer condition when placing a call. The customer may place and receive any number of calls in the normal manner after a number is stored. A customer wishing to reinitiate a call to the party whose number was stored dials a code and the call is placed automatically.
* This service is limited to all existing customers at their existing locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 6 1st Revised Page 9
CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
R. Distinctive Ring (a.k.a. Custom Ring) - Allows distinctive ringing to be applied to an individual (T) line, where each of two numbers, a main number and a Distinctive Ring number, will have a uniquely separate ring for customer identification. Because two telephone numbers are associated with one telephone line, only one conversation can be conducted at a time.
Regulations for directory listings set forth elsewhere in this Local Terms of Service will apply for the main number. The customer is entitled to one free listing in the alphabetical section of the telephone directory for the Distinctive Ring number, regardless of the class of service. The (N) second telephone number does not include a directory listing. (N)
S. Selective Call Accept *64 – GRANDFATHERED [1] - allows a customer to select (maximum of (C) 12) customer telephone numbers from which calls are to be received. All other calls are intercepted and routed to a recorded announcement that informs the caller the customer is not accepting calls. Calls from numbers outside the specified exchanges will ring normally.
T. Selective Call Forward *63 - is an arrangement which permits a customer to prespecify telephone numbers (maximum of 12) from which incoming calls are to be forwarded. During the period that Selective Call Forwarding is activated, only calls from the prespecified numbers will be forwarded.
U. Special Call Waiting [1] - allows a customer to choose up to 12 numbers which can activate Call Waiting. Incoming calls placed from numbers not selected by the customer receive busy signals when the customer's line is busy. Customer may not subscribe to Call Waiting and Special Call Waiting on the same line.
[1] This service is limited to all existing customers at their existing locations.
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CALLING SERVICES
6.1 SERVICE DESCRIPTIONS (Cont'd)
V. Speed Call - Permits local and long distance calls to be placed by dialing an abbreviated code. This arrangement is available in an eight-number capacity and a thirty-number capacity.
W. 3-Way Calling - Permits a customer to add a third party to an existing conversation, whether the original call was incoming or outgoing.
This feature is offered on a per-line or per activation basis. When Three-Way Calling is implemented on a per activation basis, a charge will apply each time the service is invoked. The service is invoked by properly executing a hook-switch flash while engaged in a two-way conversation and initiating a conversation with a dialed third-party, then executing a second hook-switch flash to complete a three-way conversation.
X. VIP Alert (a.k.a. Priority Call) - Allows a customer to program up to twelve (12) telephone (T) numbers of selected callers enabling the customer to distinguish certain incoming calls from all others by a distinctive ring tone. If a customer also subscribes to Call Waiting, calls from the selected numbers will be distinguished by a special Call Waiting tone.
Y. Outbound Call Block Feature - Blocks all outbound dialing with the exception of abbreviated dialing for 911 (Emergency Reporting Services) and 711 (Service for Telecommunications Relay Services). In addition, all pay-per-use features are blocked. All other CenturyLink Calling Service features are prohibited with the use of this feature and lines equipped with this feature will not have a directory listing. This feature is subject to the availability of facilities and is only available to flat rate business and residence One-Party Local Exchange Service customers.
6.2 SATISFACTION GUARANTEE
A. If at anytime the customer notifies the Company he is not satisfied with the service(s), and wishes to discontinue the service(s), the customer will be entitled to a full refund of one (1) month's monthly recurring charge (MRC), or portion thereof if subscription is less than 30 days. The service(s) for which the credit is being issued will be discontinued from the customer's line. This refund will be applied as a credit on the customer's bill. Each customer will be entitled to the credit one time per service.
The Satisfaction Guarantee will apply to all CenturyTel Calling Services listed in this section.
Note: The grade of transmission on calls forwarded and three-way calling may vary upon the distance and routing required to complete such calls; therefore, the normal grade of end-to-end transmission cannot be guaranteed on such calls.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri ffective: 10-01-2014 Section 6 Original Page 11
CALLING SERVICES
6.3 RATES AND CHARGES
A. Service Charges
1. When a CenturyTel calling service or package is established at the same time as the associated exchange line, only the appropriate service charges for establishing the exchange service will apply. When a CENTURYTEL calling service or package is ordered subsequent to the installation of its associated exchange line, the Subsequent Service Ordering charge shall be waived for up to sixty (60) days of the initial request for service.
2. When CenturyTel Calling Services, under the threshold amount of four services when subscribing to flexible packaging*, are ordered outside the waiver period subsequent to the establishment of the associated exchange service, the Subsequent Service Ordering Charge, as specified in Section 5 of this Local Terms of Service, will apply. (Refer also to Section 20 for Calling Special Promotion information.)
3. Established rates and charges will apply for other services provided in addition to those established in 1. and 2., preceding.
4. Subsequent Service Ordering charges do not apply to customers ordering flexible packaging or when one service is substituted for another or when other services are added after the initial installation of a flexible package.
* This service is limited to existing customers at their existing locations
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective:03-26-2021 Section 6 3rd Revised Page 12
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply in addition to Service Charges and other rates and charges applicable to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” Exchanges (1) Schedule “B” Exchanges (1) Pay-Per-Use Monthly Rate Pay-Per-Use Monthly Rate Bus. Res. Bus. Res. Bus. Res. Bus. Res.
1. When provided individually, each service, per line equipped
a. Anonymous Call Block[5] -- -- $4.00 $4.00 -- -- $4.00 $4.00 (I)
b. Busy Redial *66 $1.50 (2) $1.50 (2) 7.00 6.00 $1.50 (2) $1.50 (2) 7.00 6.00
c. Call Return *69 1.50 (2) 1.50 (2) 7.00 6.00 1.50 (2) 1.50 (2) 7.00 6.00
d. Call Block -- -- 6.00 5.00 -- -- 6.00 5.00
e. Call Forwarding 1.50 (3) 1.50 (3) 5.00 5.00 1.50 (3) 1.50 (3) 5.00 5.00
f. Call Forward Busy (Fixed) (4) -- -- 3.00 3.00 -- -- 3.00 3.00
g. Call Forward No Answer(Fixed) (4) -- -- 3.00 3.00 -- -- 3.00 3.00
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) For those cases where the customer denies knowledge of the per-activation service offering and refuses to pay charges, a one-time credit will be issued, without question, and access to these services will be blocked at no charge. Per-activation access to these services will be blocked at no charge to any customer who requests this treatment. The per-activation and/or occurrence rate does not apply for subscribers paying Monthly Rates for that service. (3) A maximum of $10.00 per month applies. The per-activation and/or occurrence rate does not apply for subscribers paying Monthly Rates for that service. (4) When this service is purchased by an Enhanced Service Provider (ESP) as a service for ESP clients, as described in Section 11 (Specialized Services) of this Local Terms of Service, the service charge is not applicable. (5) This service is limited to all existing customers at their existing locations
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 3rd Revised Page 13
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply in addition to Service Charges and other rates and charges applicable to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” Exchanges (1) Schedule “B” Exchanges (1) Monthly Rate Monthly Rate Bus. Res. Bus. Res.
1. When provided individually, each service, per line equipped (Cont'd)
h. Call Forward Busy/ No Answer (Fixed) (2) $6.00 $6.00 $6.00 $6.00
i. Call Forward Busy/ No Answer (Variable) 7.00 7.00 7.00 7.00
j. Call Trace *57 6.00 6.00 6.00 6.00
k. Call Waiting (3) 8.00 8.00 8.00 8.00 (I)
l. Call Waiting ID (4) 2.00 2.00 2.00 2.00
m. Caller ID Number Only(5) 12.00 10.00 12.00 10.00
n. Caller ID 12.00 10.00 12.00 10.00
o. Camp On/ Busy Number Redial (5) 6.00 6.00 6.00 6.00
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) When this service is purchased by an Enhanced Service Provider (ESP) as a service for ESP clients, as described in Section 11 (Specialized Services) of this Local Terms of Service, the service charge is not applicable. (3) Cancel Call Waiting is included as part of the Call Waiting rate. (4) Customers subscribing to Call Waiting ID must pay applicable rates for both Call Waiting and either Caller ID Number Only or Caller ID. (5) This service is limited to existing customers at their existing locations.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 6 3rd Revised Page 14
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply in addition to Service Charges and other rates and charges applicable to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” (1) Schedule “B” (1) Monthly Rate Monthly Rate Bus. Res. Bus. Res.
1. When provided individually, each service, per line equipped (Cont'd)
p. Selective Blocking (Per Call) or Complete Blocking (Per Line) $0.00 $0.00 $0.00 $0.00
q. Last Number/Save Number Redial (2) 6.00 6.00 6.00 6.00
r. Distinctive Ring (a.k.a. Custom Ring) 7.00 7.00 7.00 7.00 (T)
(1) With any PAK (2) 7.00 7.00 7.00 7.00
s. Selective Call Accept *64 (2) 5.00 5.00 5.00 5.00
t. Select Call Forward *63 5.00 5.00 5.00 5.00
(1) Exchanges applicable to each category are listed in Section 4.1.B (2) This service is limited to all existing customers at their existing locations.
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CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply in addition to Service Charges ... (Cont'd)
Schedules “A” and “C” (1) Schedule “B” (1) Pay-Per-Use Monthly Rate Monthly Rate Bus. & Res. Bus. Res. Bus. Res.
1. When provided individually, each service, per line equipped (Cont'd)
u. Special Call Waiting (2) $6.00 $5.00 $6.00 $5.00
v. Speed Call
(1) Speed Call 8 5.00 5.00 5.00 5.00
(2) Speed Call 30 (2) 6.00 6.00 6.00 6.00
w. 3-Way Calling 5.00 5.00 5.00 5.00
- per activation (3) $1.50
x. VIP Alert (a.k.a. Priority Call) 5.00 5.00 5.00 5.00 (T)
y. Outbound Call Block Feature 5.00 5.00 5.00 5.00
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) This service is limited to all existing customers at their existing locations. (3) For those cases where the customer denies knowledge of the per-activation service offering and refuses to pay charges, a one-time credit will be issued, without question, and access to these services will be blocked at no charge. Per activation access to this service will be blocked at no charge to any customer who requests this treatment.
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CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply in addition to Service Charges and other rates and charges applicable to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” (1) Schedule “B” (1) Monthly Rate Monthly Rate Bus. Res. Bus. Res.
2. When provided as a service package, each package, per line equipped
a. Economy Package (Call Waiting and Call Forwarding) (2) $ 8.00 $ 8.00 $ 8.00 $ 8.00
b. Reserved
c. Plan II PAK (Call Waiting, Call Forwarding, Three-Way Calling, and Speed Calling-8) (3) 10.00 10.00 10.00 10.00
d. Reserved
e. PLAN I PAK 4400 (Call Waiting, Call Return*69, Busy Redial and Call Blocking) (2) -- 14.00 -- 14.00 (I)
f. Reserved
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) This service package is limited to all existing subscribers at their existing locations. (3) This service offering is limited to existing residential subscribers at their existing locations.
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CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply, in addition to Service Charges and other rates and charges applicable, to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” (1) Schedule “B” (1) Monthly Rate Monthly Rate Bus. Res. Bus. Res.
2. When provided as a service package, each package,F per line equipped, (Cont'd)
g. Basic Pack (2) (Call Return*69, Call Block, Call Waiting, Caller ID, Three-Way Calling) (3) $-- $17.00 $-- $17.00 (I)
h. Complete Pack (2) (Anonymous Call Block, Busy Redial, Call Return*69, Call Block, Call Forwarding, Call Waiting, Caller ID, Distinctive Ring, Do Not Disturb, Select Call Forwarding, Speed Calling, Three-Way Calling and VIP Alert) (3) -- 21.00 -- 21.00 (I)
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) Service Charges, as specified in Section 5, are not applicable when Basic Pack and/or Complete Pack is established or discontinued. (3) This service offering is limited to existing subscribers at their present locations.
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CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply, in addition to Service Charges and other rates and charges applicable, to the associated individual central office access lines. (Cont'd)
Schedules “A” and “C” (1) Schedule “B” (1) Monthly Rate Monthly Rate Bus. Res. Bus. Res.
2. When provided as a service package, each package, per line equipped, (Cont'd)
i. Big Deal – Option A (2) (Call Waiting, Cancel Call Waiting, Call Forwarding, Three-Way Calling, Speed Call, Distinctive Ring, Caller ID-Name and Number, Anonymous Call Block, Call Waiting ID (3), Busy Redial, Call Return*69, Call Block, Select Call Forwarding and VIP Alert) (4) $-- $21.00 $-- $21.00 (I)
j. Big Deal – Option B (Call Waiting, Cancel Call Waiting, Call Forwarding, Three-Way Calling, Call Return*69 and Call Block) (4) -- $16.00 -- $16.00 (I)
(1) Exchanges applicable to each category are listed in Section 4.1.B. (2) Service Charges, as specified in Section 5, are not applicable when Big-Option A or Option B is established or discontinued. (3) Where available (4) This service is limited to existing subscribers at their present locations.
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CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
B. The following rates apply. Service Charges are not applicable to customers ordering Worksmart Packages.
Monthly Rate Bus. Res. 2. When provided as a service package, each package, per line equipped (Cont'd)
k. Reserved
l. Reserved
m. Reserved
n. Call Waiting, Call forwarding, 3-Way Calling* $ 13.00 $13.00 (I)
* This service is limited to existing subscribers at their present locations
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-14-2020 Section 6 2nd Revised Page 20
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
C. Flexible packaging – Residence**
1. This service offers a discount of 20% off the rates as specified in D.2.a. preceding to (C) residential customers who subscribe to individual calling services. This discount applies only when the customer subscribes to four or more of the following services*:
Busy Redial Call Return*69 Call Block Call Forwarding Call Waiting Caller ID Number Caller ID Name and Number Distinctive Ring Special Call Acceptance Select Call Forwarding Speed Calling Three Way Calling VIP Alert
2. If four or more services are ordered, on an account basis, the discount will apply on rates of all services.
3. If the customer subscribes to less than four services or the customer removes a service(s) such that the total subscription becomes less than four, the discount does not apply.
4. A service may be added at a later date for the discount to apply. A service may also be substituted for another at a later date so that the discount may continue to apply.
* Anonymous Call Block is not included in the threshold amount of four, however, this service will be discounted if the threshold amount is met. ** This service offering is limited to existing subscribers at their present locations.
MO2020-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-14-2020 Section 6 2nd Revised Page 21
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
D. Choice Pac - Business**
1. This service offers a discount of 10% off the rates as specified in D.2.a. preceding to (C) single line business customers who subscribe to individual CenturyTel Calling Services. This discount applies only when the customer subscribes to three or more of the following services*:
Busy Redial Call Return*69 Call Block Call Forwarding Call Waiting Caller ID Number Caller ID Name and Number Distinctive Ring Special Call Acceptance Select Call Forwarding Speed Calling 8 and 30 Numbers Three Way Calling VIP Alert
2. If three or more services are ordered, on an account basis, the discount will apply on rates of all services.
3. If the customer subscribes to less than three services or the customer removes a service(s) such that the total subscription becomes less than three, the discount does not apply.
4. A service may be added at a later date for the discount to apply. A service may also be substituted for another at a later date so that the discount may continue to apply.
* Anonymous Call Block is not included in the threshold amount of three, however, this service will be discounted if the threshold amount is met. ** This service offering is limited to existing subscribers at their present locations.
MO2020-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 22
CALLING SERVICES
6.3 RATES AND CHARGES (Cont’d)
E. WorkSmart Business*
1. WorkSmart Basic, Complete and Deluxe Packages offer business customers discount rate off the individual Calling Services based on the selection of one of the following term agreement periods:
One year commitment Two year commitment Three year commitment
2. Package Features
WorkSmart Basic: Call Waiting/Cancel Call Waiting Three Way Calling Caller ID Name and Number Select Call Forwarding
WorkSmart Complete: Call Waiting/Cancel Call Waiting Three Way Calling Caller ID Name and Number Call Forwarding
WorkSmart Deluxe: Call Waiting/Cancel Call Waiting Three Way Calling Caller ID Name and Number Call Forwarding Call Return*69 Distinctive Ring
3. Features within a package may not be substituted for another feature.
4. If the customer terminates service prior to completion of the initial term commitment period, the customer shall be liable for an early termination charge of 25% of the monthly recurring charge for the remainder of the term.
If customer terminates service within the first 60 days, the customer will be liable for the applicable monthly recurring rate for one month; however, the Termination Liability will be waived. See Section 2 of this Local Terms of Service.
* This service offering is limited to existing subscribers at their present locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-26-2014 Section 6 1st Revised Page 23 Cancels Original Page 23
CALLING SERVICES
6.4 PACKAGED SERVICES
A. Simple Choice (3)/Business Assist™ Advantage (1) (C)
1. Description
Simple Choice/Business Assist™ Advantage are packages of features available to both residential and business customers. Simple Choice/Business Assist™ Advantage includes the features specified following and a flat rate access line. Simple Choice Two (2) includes two flat rate access lines. Customers subscribing to Simple Choice/Business Assist™ Advantage are entitled to unlimited use of the service/features specified.
2. Features
Following are the eligible call features. All features may not be available in all areas:
- Anonymous Call Block - Cancel Call Waiting - Busy Redial*66 - Distinctive Ring - Call Forward Busy - Message Waiting Indication - Call Forward No Answer - Selective Call Accept*64 - Call Forwarding - Selective Call Forward*63 - Call Return*69 - Speed Call 8 or Speed Call 30 - Call Waiting - 3-Way Calling - Call Waiting ID - VIP Alert - Caller ID - Voice Mail Box - Caller ID Number Only
3. Terms and Conditions
a. A customer may select an unlimited number of compatible services and features from the Features list. All terms and conditions as specified elsewhere in this Local Terms of Service shall apply.
b. Nonrecurring charges as specified elsewhere in this Local Terms of Service do not apply for transactions involving additions, deletions, or changes to the services/features requested as part of Simple Choice/Business Assist™ Advantage. However, appropriate nonrecurring charges do apply for installation of, moves, and changes to the access line.
(1) Simple Choice /Business Assist™ Advantage is not available to Key, Centrex, and PBX customers.
(2) Effective September 15, 2010, Simple Choice One and Simple Choice Two are not available to
new customers and are limited to lines in service for existing customers.
(3) Effective December 26, 2014, Simple Choice is not available to new customers and is limited (N) to lines in service for existing customers. (N)
MO 14-19 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-26-2014 Section 6 1st Revised Page 24 Cancels Original Page 24
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
A. Simple Choice (3)/Business Assist™ Advantage (1) (Cont’d) (C)
3. Terms and Conditions (Cont’d)
c. Customers subscribing to Simple Choice Two (2) may select different features for each line. All lines must be billed to the same account and located at the same premise.
d. Simple Choice/Business Assist™ Advantage features must be activated by the customer before they can be used without incurring usage charges.
e. All recurring charges applicable to an access line apply to Simple Choice/Business Assist™ Advantage. Among other things, these can include but are not limited to, EAS charges, surcharges, subscriber line charges, and taxes.
f. If access line rates for residence and business service, as listed elsewhere in this Local Terms of Service, increase, Simple Choice/Business Assist™ Advantage rates may also increase (upon Commission approval).
(1) Simple Choice /Business Assist™ Advantage is not available to Key, Centrex, and PBX customers. (2) Effective September 15, 2010, Simple Choice One and Simple Choice Two are not available to new customers and are limited to lines in service for existing customers. (3) Effective December 26, 2014, Simple Choice is not available to new customers and is limited (N) to lines in service for existing customers. (N)
MO 14-19 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 8th Revised Page 25
CALLING SERVICES
6.4 PACKAGED SERVICES
A. Simple Choice (3)/Business Assist™ Advantage (1) (Cont’d)
4. Rates
a. Residence
Simple Choice(3)/ Simple Choice Two (2) ** Exchange Simple Choice 1st Line 2nd Line One
All Exchanges $43.95 (I) $43.95 (I) $38.00 (I)
b. Business
Business Assist Simple Choice Two (2) ** Exchange Advantage/Simple Choice One 1st Line 2nd Line (T) Augusta, Branson, Columbia, Dardenne/Lake St. Louis, Defiance, Foristell, $60.00 (I) $60.00 (I) N/A New Melle, O’Fallon, Ozark, (C) St. Peters, Troy, Warrenton, Wentzville, West Plains
All Other Exchanges 56.00 (I) 56.00 (I) N/A (C)
Nonrecurring: A nonrecurring charge will not apply for installation of the features for Simple Choice/Business Assist™ Advantage. Installation, moves, and changes to the access line(s) will incur the appropriate nonrecurring charges found in Section 5.
(1) Simple Choice /Business Assist™ Advantage is not available to Key, Centrex, and PBX customers. (2) Effective September 15, 2010, Simple Choice One and Simple Choice Two are not available to new customers and are limited to lines in service for existing customers. (3) Effective December 26, 2014, Simple Choice is not available to new customers and is limited to lines in service for existing customers.
** 1st Line and 2nd Line rates were previously combined.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 26
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
B. Voice Mail Complementary Services Package
1. Description
The Voice Mail Complementary Services Package provides a group of basic network services (generally used in conjunction with voice mail services) at one monthly rate. The package consists of the following services (where available):
Call Forward Busy Call Forward No Answer or, Call Forward Busy/No Answer Message Waiting Indication - Audible or Visual
2. Terms and Conditions
a. All regulations and restrictions that normally apply to the services when they are individually provided also apply when they are provided as part of this package.
b. All services are provided only from central offices that have been arranged to provide these services. The services are provided subject to availability of facilities.
c. This package is available only to individual line residence and business customers.
3. Rates Monthly Rate Per Line
a. Residence $2.00 b. Business $3.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 7th Revised Page 27
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
C. Simple Choice™ Metro (2) (3)
1. Description
Simple Choice™ Metro offers the features listed in E.1.a. and E.1.b. for Simple Choice™ One. The Metropolitan Calling Area (MCA) Plan (1) (where available) is also included in the plan. In addition, Customers may choose other optional services at the rates defined in c. following.
2. Terms and Conditions
The terms and conditions for Simple Choice™ Metro are the same as are defined in E.1.c. for Simple Choice™.
3. Rates Residence Business Simple Choice Metro and MCA-4 $47.45 $93.00 (I)
Simple Choice Metro and MCA-5 57.45 (I) 106.00 (R)
(1) Metropolitan Calling Area (MCA) plans are defined in Section 4 of this Local Terms of Service. MCA-4 is available to the exchanges of Dardenne, O'Fallon and St. Peters. MCA-5 is available to the exchanges of Augusta, Defiance, Foristell, Moscow Mills, New Melle, Old Monroe, Troy, Wentzville and Winfield.
(2) Simple Choice™ Metro is not available to Key, Centrex, and PBX customers.
(3) Effective December 26, 2014, Simple Choice™ Metro is not available to new customers and is limited to lines in service for existing customers.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 3rd Revised Page 28
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
D. Select Pak/Business Assist Select (1)
1. Conditions
Select Pak/Business Assist Select consists of the following features only. Charges for other services offered by CenturyTel, such as access lines, are in addition to this package rate.
Customers who subscribe to Select Pak/Business Assist Select may choose any or all of the following services (where available):
Caller ID Call Waiting Call Waiting ID Call Forwarding 3-Way Calling
2. Monthly Rate, per line Business Assist Select Pak Select Residence $17.00 -- (I) Business -- $17.00 (I)
E. Caller ID Extra (2)
The Company will offer a feature plan to residential customers who subscribe to Caller ID Name and Number, Call Waiting, Call Waiting ID and Call Forward for a package price of $13.00 per month. In addition, all applicable nonrecurring charges will be waived. (I)
F. Caller ID Plus (2)
The Company will offer a feature plan to residential customers who subscribe to Caller ID Name and Number, Call Waiting and Call Waiting ID where available, for a package price of $11.00 per month. In addition, all applicable nonrecurring charges will be waived. (I)
(1) Grandfathered to existing customers at existing locations. (2) Effective December 26, 2014, Caller ID Extra and Caller ID Plus are not available to new customers and are limited to units in service for existing customers.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 6 1st Revised Page 29
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
G. Prepaid Local Telephone Service (PLTS) – GRANDFATHERED(1)
Prepaid Local Telephone Service (PLTS) is a residential payment plan where the customer agrees to pay for service one month in advance. Upon establishment of the PLTS plan, the customer will be billed for one month service. The Company will require payment of these charges prior to establishment of service. Thereafter, the customer will be required to pay one month's service on a monthly basis. Once payment for service is received, one month’s service will be provisioned and is non-refundable if the customer cancels service prior to the end of the month. No deposits, non-recurring charges or connection fees apply. This is a prepaid monthly service.
1. PLTS is configured as follows:
a. Voice grade residential flat rate line, or local measured service line, if available. b. All mandatory services, including extended area service, expanded local calling, etc. (all charges as specified in Local Terms of Service and/or tariffs apply). c. Tone Dialing (tone dialing/touch tone charges charges as specified in Local Terms of Service and/or tariffs apply). d. Ability to dial 911. e. Ability to report service problems seven days a week. f. Ability to dial CenturyTel Customer Service. g. Primary directory listing (nonpublished/nonlisted available at charges as specified in Local Terms of Service and/or tariffs apply). h. Access to Directory Assistance. i. Toll blocking/usage sensitive services blocking (charges as specified in Local Terms of Service and/or tariffs apply). j. Call Waiting, Caller ID, and Call Forwarding included.
2. Customers who are unable to pay the required charges to maintain their present service may activate a PLTS plan, but may be required to agree to a repayment plan for their current charges.
3. New customers who do not qualify for service due to a poor credit history may subscribe to PLTS.
(1) Effective November 17, 2017, this service is grandfathered. Availability to current customers is limited to lines in service at existing locations.
MO 17-14
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 6 1st Revised Page 30
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
G. Prepaid Local Telephone Service (PLTS) – GRANDFATHERED(1) (Cont’d)
4. The monthly rate for PLTS shall be in addition to any surcharges and fees established or authorized by a government entity, including but not limited to 911, subscriber line charge, sales tax and municipal fees.
5. Subscribers to PLTS are required to have mandatory toll blocking and usage sensitive blocking placed on their telephone line. It is the customer's responsibility to not make or receive calls, except for Directory Assistance, for which additional charges are billed to the customer's telephone number. After the first three directory assistance calls, directory assistance rates as specified in Local Terms of Service and/or tariffs apply.
6. The Company may disconnect PLTS service, with notice, for any of the following reasons:
a. Failure to make monthly payments to maintain the PLTS balance.
b. Use of the service in a manner that interferes with the service of others.
c. If the customer accrues new billable charges for toll or other service on their telephone bill.
7. The Company may disconnect PLTS service without notice for any of the following reasons:
a. Where a known dangerous condition exists.
b. Where service is connected without authority by a person who has not applied for the service, or who has reconnected service without authority following termination of service.
8. If the PLTS customer is disconnected due to failure to comply with any terms of PLTS, they will no longer be eligible for PLTS. The customer can return to basic local telephone service if they meet the requirements for service, including payment of outstanding essential charges if applicable and payment of a deposit if their credit history is such that a deposit would normally be required.
9. Residential Monthly Rate $39.95 (1)
(1) Effective November 17, 2017, this service is grandfathered. Availability to current customers is limited to lines in service at existing locations.
MO 17-14
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 4th Revised Page 31
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
H. Business Unlimited Service
1. Description
Business customers with 1-10 lines will be eligible for discounted unlimited calling services. Subscription to the Business Unlimited bundle includes one line of Unlimited Local Calling with a choice of calling features offered by the Company and unlimited long distance calling provided by CenturyTel Long Distance, LLC. Additional lines of unlimited local and long distance calling, up to a maximum of ten (10) lines, may be added. The monthly rate for Business Unlimited does not include applicable taxes and surcharges.
Metered/measured line services, PBX, Key, or Centrex accounts are not eligible for Business Unlimited. Unlimited toll and EAS services are included. Metropolitan Calling Area (MCA) Plan, where available, is included with Customer’s acceptance of the MCA MPA/NXX. Unlimited Long Distance does not apply to metered/measured line services, PBX, Key, or Centrex accounts. The customer must subscribe to the CenturyTel Long Distance, LLC Basic Business Unlimited Long Distance Bundle for each Business Unlimited line. Business Unlimited is for typical domestic voice usage only, and cannot be used for any purpose inconsistent with typical domestic voice usage. If usage under this plan is not consistent with typical domestic voice usage, as determined in the Company’s sole discretion, the Company reserves the right to move customer to an alternative plan or may suspend, restrict or cancel customer’s service.
2. Monthly Rates
The following rates apply in addition to the monthly rates applicable for companion long distance service provided by CenturyTel Long Distance, LLC.
Primary Access Additional Access Line Charge Line Charge (I) $50.00 $50.00
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-10-2018 Section 6 4th Revised Page 32
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
I. Pure Broadband Bundle (1) (T)
1. Description
Pure Broadband Bundle includes flat rate Residence or Business Individual Line Service and features as specified, and requires subscription to the Company’s High Speed Internet (1.5 Mpbs or greater).
2. Features
Outbound Call Block Feature Non-published Number Service Billed Number Screening (Optional)
3. Terms and Conditions
Pure Broadband Bundle is available to residential and business customers in all exchanges within the Company where technically feasible, subject to availability of facilities.
This bundle is only available with One-Party Local Exchange Service. Lines equipped with Pure Broadband Bundle will not have a directory listing and will not be included in the Company’s directory assistance records. Extended Area Service (EAS) charges do not apply.
The bundle rate will include the Subscriber Line Charge.
Service Charges or nonrecurring charges do not apply.
4. Rates
Per Bundle, (T) per month (2)
Residence - GRANDFATHERED (1) $30.00 Business $40.00 (I) (T)
(1) Effective June 11, 2017, Pure Broadband Bundle is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.
(2) Rates applicable for non-regulated High Speed Internet also apply.
MO 18-05
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 6 2nd Revised Page 33
CALLING SERVICES
6.4 PACKAGED SERVICES
I. Pure Broadband Bundle (Cont’d)
4. Rates (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 32 of this Section.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 6 2nd Revised Page 34
CALLING SERVICES
6.4 PACKAGED SERVICES
I. Pure Broadband Bundle (Cont’d)
4. Rates (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 32 of this Section.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 6 2nd Revised Page 35
CALLING SERVICES
6.4 PACKAGED SERVICES
I. Pure Broadband Bundle (Cont’d)
4. Rates (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 32 of this Section.
MO 16-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 36
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT
1. Description
a. CORE CONNECT is an optional enrollment plan that permits business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate.
b. CORE CONNECT bundles are available under a one-year, two-year or three- year term plans and are available on a month-to-month basis as specified in E. following.
2. Regulations
a. CORE CONNECT customers must also subscribe to the Company’s non- regulated 1.5 Mbps or greater High-speed Internet at each CORE CONNECT location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s non-regulated 512 or 768 Kbps HSI. These qualifying services must be billed on the same invoice as CORE CONNECT, but may be provisioned on access lines or trunks other than CORE CONNECT.
b. Customers may subscribe to a maximum of ten (10) CORE CONNECT business lines at each customer location.
c. There is no minimum service period for CORE CONNECT. Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service. Early termination liability charges for customers who subscribe to CORE CONNECT under a Term Discount Plan are as specified in C. following.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 37
CALLING SERVICES 6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT
2. Regulations (Cont’d)
d. CORE CONNECT lines cannot terminate into a PBX or other line trunking device except as otherwise indicated herein.
e. Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.
f. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
g. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.
h. CORE CONNECT cannot be combined with any other discounts unless otherwise specified.
i. This plan is not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 38
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
3. Term Discount Plan
a. A Term Discount Plan (TDP) provides customers with discounts when the customer subscribes to CORE CONNECT under a one, two or three-year term agreement.
b. Any CORE CONNECT line(s) added subsequent to establishment of a TDP must be added under a separate TDP commitment period.
c. The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP. CORE CONNECT lines that are subsequently added under a separate TDP will receive the applicable Local Terms of Service rates in effect when those lines are added.
d. Upon expiration of a TDP, the TDP discounts specified in E. following will expire, and the customer will be charged at the then prevailing month-to-month rate. If the customer renews the TDP or signs up for a new TDP, the applicable Local Terms of Service rates then in effect will apply for the new or renewed TDP.
e. If the Company terminates service for cause or if the customer discontinues the service in whole or in part without cause prior to the expiration date, no termination liability charges will apply for the regulated portion(s) of CORE CONNECT. However, if customers remove any of the qualifying services prior to the TDP expiration date, the remaining components of CORE CONNECT will be converted to ala carte rates and the TDP discount will not apply.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 39
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
4. Application of Rates
a. The monthly rates include the Local Exchange Service, EAS, and features only. These rates do not include the monthly charges for HSI or for the qualifying long distance plan, if applicable.
b. CORE CONNECT customers may subscribe to Metropolitan Calling Area (MCA) Plan, where available as specified in Section 4 of this Local Terms of Service, for a discounted rate of $5.00 per month. The MCA NPA/NXX is required when this option is selected. The rate for Optional Extended Metropolitan Service applies in addition to the monthly rates for CORE CONNECT and other required services.
c. Service Connection Charges, as described in Section 5 apply for new and additional CORE CONNECT lines, and moves of existing lines. Service Connection Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one, two or three-year TDP.
d. Service Connection Charges do not apply when CORE CONNECT replaces existing Local Exchange Service. Service Connection charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 40
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges
a. Core Connect 1 (1)
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy (Fixed) Call Forward No Answer (Fixed) Call Waiting/Cancel Call Waiting Call Waiting ID Three-Way Calling Call Transfer Call Return Distinctive Ring Busy Redial Message Waiting Voicemail (2)
(1) Customers must also subscribe to the CenturyTel Long Distance, LLC Business Unlimited (Option 1) long distance plan for each CORE CONNECT 1 line or trunk subscribed. (2) Deregulated service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 6 1st Revised Page 41
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges (Cont’d)
a. Core Connect 1 (1) (Cont’d)
Per Location, Per Month[1] Initial Bundle Exchanges 2nd through 10th bundle Month-to- One Year Two Year Three Year All Terms Month Term Term Term
BOURBON, COLUMBIA, CUBA,
DARDENNE, KIMBERLING CITY, $ $ $ $ $ (I) O’FALLON, ROCKAWAY BEACH, 62.00 32.00 27.00 24.50 22.00
SHELL KNOB, WARRENTON,
WENTZVILLE
BRANSON, BRANSON WEST, FORISTELL, OZARK, ST. JAMES, 72.00 32.00 27.00 24.50 22.00 (I) ST. PETERS, TROY, HAWK POINT, WRIGHT CITY
CEDAR CREEK, JENKINS, 72.00 42.00 37.00 34.50 32.00 (I) LOUISBURG
ALL OTHER EXCHANGES 82.00 52.00 47.00 44.50 42.00 (I)
MO19-05(CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 42
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges (Cont’d)
b. Core Connect 1 LITE
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy (Fixed) Call Forward No Answer (Fixed) Call Waiting/Cancel Call Waiting Call Waiting ID Three-Way Calling Call Transfer Call Return SignalRing Message Waiting Voicemail (1)
(1) Deregulated service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 6 1st Revised Page 43
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges (Cont’d)
b. Core Connect 1 LITE (Cont’d)
Per Location, Per Month Initial Bundle Exchanges 2nd through 10th bundle Month-to- One Year Two Year Three Year All Terms Month (1) Term Term Term
BOURBON, COLUMBIA, CUBA, DARDENNE, KIMBERLING $62.00 $32.00 $27.00 $24.50 $22.00 (I) CITY, O’FALLON, ROCKAWAY BEACH, SHELL KNOB, WARRENTON, WENTZVILLE
BRANSON, BRANSON WEST, FORISTELL, OZARK, ST. 72.00 32.00 27.00 24.50 22.00 (I) JAMES, ST. PETERS, TROY, HAWK POINT, WRIGHT CITY
CEDAR CREEK, JENKINS, 72.00 42.00 37.00 34.50 32.00 (I) LOUISBURG
ALL OTHER EXCHANGES 82.00 52.00 47.00 44.50 42.00 (I)
(1) Core Connect 1 LITE customers must initially subscribe to a one-year, two-year or three-year term plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.
MO19-05(CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 6 1st Revised Page 44
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges (Cont’d)
c. Core Connect 2 (1)
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy (Fixed) Call Forward No Answer (Fixed) Call Waiting/Cancel Call Waiting Call Waiting ID Three-Way Calling Call Transfer Call Return Distinctive Ring Busy Redial Selective Call Rejection Message Waiting Voicemail (2)
Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchange Month-to- One Year Two Year Three Year All Terms Month Term Term Term
All Exchanges $57.00 $37.00 $32.00 $29.50 $27.00 (I)
(1) Customers must also subscribe to the CenturyTel Long Distance, LLC Business Unlimited (Option 2) long distance plan for each Core Connect 2 line or trunk subscribed. (2) Deregulated service.
MO19-05(CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 6 1st Revised Page 45
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
J. CORE CONNECT (Cont’d)
5. Rates and Charges (Cont’d)
d. Core Connect 2 LITE
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy (Fixed) Call Forward No Answer (Fixed) Call Waiting/Cancel Call Waiting Call Waiting ID Three-Way Calling Call Transfer Call Return SignalRing Selective Call Rejection Message Waiting Voicemail (1)
Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchanges Month-to- One Year Two Year Three All Terms Month (2) Term Term Year Term
All Exchanges $62.00 $37.00 $32.00 $29.50 $27.00 (I)
(1) Deregulated service. (2) Core Connect 2 LITE customers must initially subscribe to a one-year, two-year or three-year term plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.
MO19-05(CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-26-2014 Section 6 1st Revised Page 46 Cancels Original Page 46
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
K. SIMPLE CHOICE UNLIMITED (1) (C)
1. Description
Simple Choice Unlimited is a package of features available to residential customers which includes any technically available custom calling features and voicemail and a flat rate access line provided by the Company and unlimited long distance voice usage provided by CenturyTel Long Distance, LLC.
2. Terms and Conditions
a. A customer may select an unlimited number of compatible services and features from the Custom Calling Features. All terms and conditions as specified herein shall apply.
b. Nonrecurring charges do not apply for transactions involving additions, deletions, or changes to the services/features requested as part of Simple Choice Unlimited. However, appropriate nonrecurring charges do apply for installation of, moves, and changes to the access line.
c. Customers subscribing to the Simple Choice Unlimited may select different features for each line. The customer must also subscribe to the CenturyTel Long Distance, LLC d/b/a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan. All lines must be billed to the same account and located at the same premise.
d. Simple Choice Unlimited features must be activated by the customer before they can be used without incurring usage charges.
e. All recurring charges applicable to an access line apply to Simple Choice Unlimited. Among other things, these can include but are not limited to, surcharges, subscriber line charges, and taxes.
f. Call Detail will not be provided with this service plan.
(1) Effective December 26, 2014, Simple Choice Unlimited is not available to new customers and is (N) limited to lines in service for existing customers. (N)
MO 14-19 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 2nd Revised Page 47
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
K. SIMPLE CHOICE UNLIMITED (5) (Cont’d)
3. Rates and Charges “A” (1) Exchanges “B” (1) Exchanges Monthly Rate (3) Monthly Rate (3)
Simple Choice Unlimited (2) (5) $31.95 (4) $41.95 (4) (I) Local Exchange Service Choice of available Custom Calling or Custom Calling II Service Features
(1) See Section E.12.C. following for listing of exchanges. (2) Simple Choice Unlimited is not available to Key, Centrex, and PBX customers. (3) Flat rate EAS charges (if applicable) are included in this rate. The rate for CenturyTel Long Distance, LLC d/b/a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan applies in addition to this rate. (4) The monthly Simple Choice Unlimited rate will be discounted by $5.00 when customers also subscribe to the Company’s High Speed Internet (1.5M or higher). (5) Effective December 26, 2014, Simple Choice Unlimited is not available to new customers and is limited to lines in service for existing customers.
MO2021-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-25-2015 Section 6 2nd Revised Page 48 Cancels 1st Revised Page 48
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
K. SIMPLE CHOICE UNLIMITED (2) (Cont’d)
4. Simple Choice Unlimited (1) Exchange Classifications
a. “A” Exchanges
Ashland Concordia Hurley Reeds Spring Augusta Crane Jonesburg Rocheport Ava Cuba Kimberling City Rockaway Beach Belle Dardenne Labelle Safe Bland Defiance Lawson Sarcoxie Blue Eye Everton Leasburg Savannah Bourbon Ewing Lewistown Seymour Bradleyville Foley Mano Shell Knob Branson Fordland Mansfield Sparta Branson West Foristell Marshfield St. James Brunswick Forsyth Marthasville St. Peters Cabool Galena MonroeCity Sturgeon Golden City Moscow Mills Troy Cape Fair Greenfield MT. Vernon Truxton Cassville Hallsville New Melle Vichy Cedar Creek Hawk Point Niangua Warrenton Centralia Hermann O’Fallon Wentzville Clark High Hill Old Monroe West Plains Columbia Highlandville Ozark Winfield Columbia Main Holstein Protem Wright City
b. “B” Exchanges
Alton Exeter Mountain View Thomasville Buffalo Gainesville Mount Sterling Urbana Caulfield Hermitage Pitttsburg Washburn Chamois Jamestown Prairie Home Wasola Conway Jenkins Preston Wheatland Cross Timbers Koshkonong Summersville Woolridge Dora Louisburg Thayer Willow Springs Elkland Morrison Theodosia
(1) Simple Choice Unlimited is not available to Key, Centrex, and PBX customers. (2) Effective December 26, 2014, Simple Choice Unlimited is not available to new customers and is limited to lines in service for existing customers.
MO 14-15 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 8th Revised Page 49
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
L. ECONOMY PAK
1. Description
The Company will provide Residential customers with an access line, the subscriber line charge, Caller ID and Call Waiting. Customers willing to have term commitments will have a $5.00 reduction a month for a 12-month commitment.
2. Rates and Charges Monthly Rate
Economy Pak $37.95 (I)
M. ECONOMY PAK PLUS (768 Kbps) – GRANDFATHERED [1]
1. Description
The Company will provide residential customers with an Access Line, Caller Id, Call Waiting, Call Waiting Id and 768K High Speed Internet.
The following monthly rates include the required flat rate one-party residence line with Touch tone, flat rate EAS, and features. These rates do not include charges for the required deregulated High Speed Internet provided by the Company; however, the rates reflected herein and the High Speed Internet rate will appear as a single line item on the customer’s bill.
2. Rates and Charges “A” [2] Exchanges “B” [2] Exchanges Monthly Rate Monthly Rate
Economy Pak Plus (768 Kbps) $33.00 (I) $41.00
[1] Effective April 12, 2019, Economy Pak Plus is grandfathered. Availability to current customers is limited to lines and features in service at existing locations.
[2] See Section 6.4, following for listing of exchanges.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 04-12-2019 Section 6 1st Revised Page 50
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
M. ECONOMY PAK PLUS (768 Kbps) – GRANDFATHERED [1] (Cont’d) (C)
3. Economy Pak Plus (768 Kbps) Exchange Classifications
This service is only offered where the services are technically available.
a. “A” Exchanges
Alton Exeter Mount Sterling Urbana Buffalo Gainesville Pittsburg Washburn Caulfield Hermitage Prairie Home Wasola Chamois Jamestown Preston Wheatland Conway Jenkins Thayer Woolridge Cross Timbers Koshkonong Theodosia Dora Louisburg Thomasville Elkland Morrison Summersville
b. “B” Exchanges
Ashland Crane Kimberling City Seymour Augusta Cuba Leasburg Shell Knob Ava Dardenne Mano Sparta Belle Defiance Mansfield St. James Bland Foley Marshfield St. Peters Blue Eye Fordland Marthasville Sturgeon Bourbon Foristell Moscow Mills Troy Bradleyville Forsyth New Melle Truxton Branson Galena Niangua Vichy Branson West Hallsville O Fallon Warrenton Cabool Hawk Point Old Monroe Wentzville Cape Fair Hermann Ozark West Plains Cassville High Hill Protem Winfield Cedar Creek Highlandville Reeds Spring Wright City Centralia Holstein Rocheport Clark Hurley Rockaway Beach Columbia Jonesburg Safe
[1] Effective April 12, 2019, Economy Pak Plus is grandfathered. Availability to current customers (N) is limited to lines and features in service at existing locations. (N)
MO 19-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 6th Revised Page 51
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
N. Economy Pak Plus (1.5 Mbps +) – GRANDFATHERED [1]
1. Description
Existing residential customers may be eligible for the following offer when they contact the Company to disconnect service and instead agree to retain service with the Company. To be eligible, the customer must agree to subscribe to Economy Pak Plus (1.5 Mbps +), which consists of an Access Line, Caller ID, Call Waiting, Call Waiting ID and High-speed Internet (1.5 Mbps or higher).
The following monthly rates include the required flat rate one-party residence line with Touch tone, flat rate EAS, and features. These rates do not include charges for the required deregulated High Speed Internet provided by the Company; however, the rates reflected herein and a the applicable High Speed Internet rate for the selected Internet speed (1.5 Mbps through 20 Mbps) will appear as a single line item on the customer’s bill.
2. Rates and Charges “A” [2] Exchanges “B” [2] Exchanges Monthly Rate Monthly Rate
Economy Pack Plus $33.00 (I) $41.00
[1] Effective April 12, 2019, Economy Pak Plus is grandfathered. Availability to current customers is limited to lines and features in service at existing locations.
[2] See Section 6.4, following for listing of exchanges.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 04-12-2019 Section 6 1st Revised Page 52
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
N. Economy Pak Plus (1.5 Mbps +) – GRANDFATHERED [1] (Cont’d) (C)
3. Economy Pak Plus (1.5 Mbps +) Exchange Classifications
This service is only offered where the services are technically available.
a. “A” Exchanges
Alton Exeter Mount Sterling Urbana Buffalo Gainesville Pittsburg Washburn Caulfield Hermitage Prairie Home Wasola Chamois Jamestown Preston Wheatland Conway Jenkins Thayer Woolridge Cross Timbers Koshkonong Theodosia Dora Louisburg Thomasville Elkland Morrison Summersville
b. “B” Exchanges
Ashland Cuba Mano St. James Augusta Dardenne Mansfield St. Peters Ava Defiance Marshfield Sturgeon Belle Foley Marthasville Troy Bland Fordland Moscow Mills Truxton Blue Eye Foristell New Melle Vichy Bourbon Forsyth Niangua Warrenton Bradleyville Galena O Fallon Wentzville Branson Hallsville Old Monroe West Plains Branson West Hawk Point Ozark Winfield Cabool Hermann Protem Wright City Cape Fair High Hill Reeds Spring Cassville Highlandville Rocheport Cedar Creek Holstein Rockaway Beach Centralia Hurley Safe Clark Jonesburg Seymour Columbia Kimberling City Shell Knob Crane Leasburg Sparta
[1] Effective April 12, 2019, Economy Pak Plus is grandfathered. Availability to current customers (N) is limited to lines and features in service at existing locations. (N)
MO 19-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 04-12-2019 Section 6 1st Revised Page 53
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
O. Economy Pack Plus Lite Bundle – GRANDFATHERED [1] (C)
1. Description
a. Economy Pack Plus Lite Bundle is an optional enrollment plan that permits residence customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate.
b. Economy Pack Plus Lite Bundle customers must subscribe to a qualifying long distance plan, the Company’s High-speed Internet service, and DIRECTV®. [2] (T)
c. Economy Pack Plus Lite Bundle includes the following services and features:
- Residence Flat Rate Access Line
- Choice of the following features:
Caller ID - Optional Call Waiting ID - Optional Call Waiting - Optional
[1] Effective April 12, 2019, Economy Pack Plus Lite is grandfathered. Availability to current (N) customers is limited to lines and features in service at existing locations. (N)
[2] DIRECTV® is used with permission. (T)
MO 19-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 04-12-2019 Section 6 1st Revised Page 54
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
O. Economy Pack Plus Lite Bundle – GRANDFATHERED [1] (Cont’d) (C)
2. Regulations
a. Economy Pack Plus Lite Bundle customers may terminate their enrollment in the plan at any time upon notice to the Company.
b. Unless terminated by the Economy Pack Plus Lite Bundle customer or the Company, a customer will remain enrolled in the plan, as amended from time-to- time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.
c. The plan is not available to customers who are or become toll restricted.
d. Economy Pack Plus Lite Bundle customers are not eligible for promotional offerings associated with the features included in the plan, unless specifically provided for in a promotional offering.
e. Components of Economy Pack Plus Lite Bundle will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.
f. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
g. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.
h. Economy Pack Plus Lite Bundle cannot be combined with any other discounts unless otherwise specified.
[1] Effective April 12, 2019, Economy Pack Plus Lite is grandfathered. Availability to current (N) customers is limited to lines and features in service at existing locations. (N)
MO 19-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 6 5th Revised Page 55
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
O. Economy Pack Plus Lite Bundle – GRANDFATHERED [1] (Cont’d)
3. Rates and Charges
a. The monthly rate includes the Local Exchange Service, flat rate EAS, and features only. All other recurring charges applicable to an access line apply to Economy Pack Plus Lite Bundle. Among other things, these include but are not limited to, surcharges, subscriber line charges, and taxes. Also, the monthly rate does not include the recurring charges for the qualifying long distance plan, High Speed Internet, or DIRECTV®. (1)
b. Service Charges, as described in Section 5 apply for new and additional Economy Pack Plus Lite Bundle lines, and moves of existing lines.
c. Service Charges do not apply when Economy Pack Plus Lite Bundle replaces existing Local Exchange Service. Service Charges do apply when Customers request a change from Economy Pack Plus Lite Bundle back to Local Exchange Service.
Residence
Economy Pack Plus Lite Bundle (per line) $33.00 [2] (I)
[1] Effective April 12, 2019, Economy Pack Plus Lite is grandfathered. Availability to current customers is limited to lines and features in service at existing locations.
[2] The customer must also subscribe to CenturyTel Long Distance, LLC Easy Talk Economy long distance plan, the Company’s High Speed Internet (up to 1.5 Mbps), and any non-international DIRECTV® package (which is billed by the Company). This bundle is available in limited exchanges as determined by the Company. Existing DIRECTV® subscribers are not eligible for this bundle.
[2] DIRECTV® is used with permission.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 56
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
P. Primary Rate Interface (PRI) Bundle – Business
1. General
a. PRI Bundle is an optional business service enrollment plan. This offering permits a customer to receive features and services for a flat monthly rate for each bundle provided. PRI Bundle includes the following ISDN-PRI II features and services:
(1) ISDN-PRI Business Service consisting of 2-Way Primary Rate Interface and 24 Primary Rate Channels
(2) Up to 100 Direct Inward Dialing (DID) Signaling (in blocks of 10) - Optional
(3) ISDN PRI Business Service Standard Features
(4) Incoming Call Identification (Caller ID Name and Number)
2. Regulations
a. Unless specified otherwise in this section, the regulations for ISDN-PRI Business Service, including Service Connection Charges, set forth in Section 5, apply in addition to the regulations herein.
b. Unless specified otherwise in this section, the regulations for DID Service, including Nonrecurring and Installation Charges, set forth in Section 10, apply in addition to the regulations herein.
c. Service Connection Charges do not apply when PRI Bundle replaces existing Local Exchange Service.
d. Customers may activate all 100 DID numbers included in the bundle rate concurrent with installation of service or may activate the numbers in blocks of 10. When a customer activates fewer than 100 numbers concurrent with establishment of service, Service Connection Charges do not apply for the initial or subsequent activations of 10-number blocks (up to 100 numbers).
e. Customers may order additional DID numbers, in excess of 100 for an individual PRI Bundle, subject to availability, at the rates specified in Section 10 of this Local Terms of Service. Non-recurring and Installation Charges apply for subsequent activation of numbers beyond those included in the bundle.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 57
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
P. Primary Rate Interface (PRI) Bundle – Business (Cont’d)
2. Regulations
f. The Optional Features available for ISDN-PRI Business Service are available with PRI Bundle at the rates specified in Section 7.
g. PRI Bundle is available under the term commitments of 2 years, 3 years, and 5 years. Termination Liability Charges set forth in Section 7 for Integrated Services Digital Network – Primary Rate Interface (ISDN-PRI) Business Service apply for PRI Bundle.
h. Unless terminated by the PRI Bundle customer or the Company, a customer will remain enrolled in the PRI Bundle, as amended from time to time, with any applicable changes in rate, for as long as the PRI Bundle continues to be offered by the Company. If any features or services in the bundle are discontinued by the customer, the remaining features and services will be charged the normal rate or charge as specified in Local Terms of Service and/or tariffs.
i. Customers enrolled in the bundle, who subsequently become subject to Company initiated toll restriction will have all existing PRI Bundle lines converted to the applicable local terms of service and/or tariff rates. Service Connection Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable local terms of service and/or tariff rates. Such customers will not be permitted to re-enroll in this bundle until such time as all associated unpaid balances are satisfactorily paid in full.
3. Rates and Charges
Nonrecurring Charge Term Commitment Period Monthly Each Rate Initial Additional (1) Two Year Term $900.00 $250.00 $ 0.00 Three Year Term 875.00 250.00 0.00 Five Year Term 850.00 250.00 0.00
(1) Additional PRI Bundles must be installed at the same customer designated premises on the same trip and placed on the same order.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 6 1st Revised Page 57.1
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
Q. Home Phone II – GRANDFATHERED (1)
1. Description
a. Home Phone II is an optional enrollment plan that permits residence customers to receive Local Exchange Service and additional features and services for a flat monthly rate.
b. Home Phone II customers must subscribe to a qualifying long distance plan.
c. Home Phone II includes the following services and features:
- Residence Flat Rate Access Line
- Choice of the following features: Anonymous Call Rejection Busy Redial Call Forward Busy Call Forward No Answer Call Forwarding Call Forward Remote Access (where available) Call Return Call Waiting Call Waiting ID Caller ID Cancel Call Waiting Message Waiting Indication Selective Call Accept Selective Call Forward Selective Call Rejection 3-Way Calling VIP Alert Voice Mail (2)
(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations.
(2) Deregulated service.
MO 17-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-17-2020 Section 6 2nd Revised Page 57.2
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
Q. Home Phone II – GRANDFATHERED (1) (Cont’d)
2. Regulations
a. Home Phone II customers may terminate their enrollment in the plan at any time upon notice to the Company, subject to the conditions specified in 2.14.H., (C) Prorating of Opening and Closing Bills. (C)
b. Unless terminated by the Home Phone II customer or the Company, a customer will remain enrolled in the plan, as amended from time-to-time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.
c. Home Phone II customers are not eligible for promotional offerings associated with the features included in the plan, unless specifically provided for in a promotional offering.
d. Components of Home Phone II will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.
e. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
f. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.
g. Home Phone II cannot be combined with any other discounts unless otherwise specified.
(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations.
MO2020-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 6 1st Revised Page 57.3
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
Q. Home Phone II – GRANDFATHERED (1) (Cont’d)
3. Rates and Charges
a. The monthly rate includes the Local Exchange Service, flat rate EAS, Touch Calling Service, and features only. All other recurring charges applicable to an access line apply to Home Phone II. Among other things, these include but are not limited to, surcharges, subscriber line charges, and taxes. Also, the monthly rate does not include the recurring charges for the qualifying long distance plan.
b. Service Charges, as described in Section 5 apply for new and additional Home Phone II lines, and moves of existing lines.
c. Service Charges do not apply when Home Phone II replaces existing Local Exchange Service. Service Charges do apply when Customers request a change from Home Phone II back to Local Exchange Service.
“A” Exchanges (2) “B” Exchanges (2) Monthly Rate Monthly Rate
Home Phone II (3) (4) $28.95 $38.95
(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations. (2) See Section 6.4 Q.4. following for listing of exchanges. (3) The customer must subscribe to either CenturyLink Communications, LLC Home Phone II Per Minute long distance plan or CenturyLink Communications, LLC Home Phone II Unlimited long distance plan to qualify for this bundle. (4) If the customer subscribes to the CenturyLink Communications, LLC Home Phone II Unlimited long distance plan the customer will also receive unlimited Metro Calling Area, where available, for no additional charge. MCA NPA/NXX is required.
MO 17-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 6 1st Revised Page 57.4
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
Q. Home Phone II – GRANDFATHERED (1) (Cont’d)
4. Home Phone II Exchange Classifications
a. “A” Exchanges
Ashland Columbia Main Jonesburg Safe Augusta Crane Kimberling City Seymour Ava Cuba Leasburg Shell Knob Belle Dardenne Mano Sparta Bland Defiance Mansfield St. James Blue Eye Everton Marshfield St. Peters Bourbon Foley Marthasville Sturgeon Bradleyville Fordland Moscow Mills Troy Branson Foristell MT. Vernon Truxton Branson West Forsyth New Melle Vichy Brunswick Galena Niangua Warrenton Cabool Hallsville O’Fallon Wentzville Cape Fair Hawk Point Old Monroe West Plains Cassville Hermann Ozark Winfield Cedar Creek High Hill Protem Wright City Centralia Highlandville Reeds Spring Clark Holstein Rocheport Columbia Hurley Rockaway Beach
b. “B” Exchanges
Alton Exeter Mountain View Thomasville Buffalo Gainesville Mount Sterling Urbana Caulfield Hermitage Pitttsburg Washburn Chamois Jamestown Prairie Home Wasola Conway Jenkins Preston Wheatland Cross Timbers Koshkonong Summersville Woolridge Dora Louisburg Thayer Willow Springs Elkland Morrison Theodosia
(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations.
MO 17-06 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-14-2019 Section 6 4th Revised Page 57.5
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
R. CenturyLink Business Bundles (T)
1. Regulations and Descriptions (T)
CENTURYLINK LOCAL TERMS OF SERVICE: CENTURYLINK BUSINESS BUNDLE contains the terms and conditions for CENTURYLINK BUSINESS BUNDLE Options 1 (C) and 2 and CenturyLink Business Bundle Preferred. (C)
2. Rates and Charges
a. CenturyLink Business Bundle Options 1 and 2 (M) (T)
Monthly rates for the CenturyLink Business Bundle Unlimited Plan A long (T) distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following (T) rates; however, the monthly rates for all these services will appear as a single line (T) item on the customer’s bill. (M)
Monthly Rate (T) CenturyLink Business Bundle Activation 2nd through Per Line, Per Location Initial Bundle Fee 10th Bundle
Month-to-Month (Option 1) $45.00 $19.99 $50.00 (C) Two-Year Term (Option 2) 45.00 19.99 N/A (C)
CENTURYLINK BUSINESS BUNDLE customers may subscribe to Metropolitan Calling Area (MCA) Plan, where available as specified in Section 4 of this Local Terms of Service for a discounted rate of $5.00 per month. The MCA NPA/NXX is required when this option is selected. The rate for Optional Extended Metropolitan Service applies in addition to the monthly rates for CENTURYLINK BUSINESS BUNDLE and other required services.
b. CenturyLink Business Bundle Preferred (N)
Monthly rates for the CenturyLink Business Bundle Unlimited Plan B long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.
Monthly Rate CenturyLink Business Activation Initial 2nd through Bundle Preferred Fee Bundle 10th Bundle Month-to-Month $50.00 $19.99 $50.00 2-Year Term 50.00 19.99 0.00 (N)
(M) (M) Material moved within this page.
MO 19-04
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-18-2019 Section 6 1st Revised Page 57.6
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d)
S. Unlimited Nationwide Calling or Essential Home Phone with 30 Minutes Long Distance [1] (C)
1. Description
Terms and conditions for Unlimited Nationwide Calling and Essential Home Phone with 30 Minutes Long Distance (a.k.a. Essential Home Phone w/ 30 Minutes LD) are located at: http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf
2. Rates and Charges
Unlimited Nationwide Calling or Monthly Rate Essential Home Phone w/ 30 Minutes LD Per package, per location $35.00 [2] (T)
[1] Effective February 18, 2019, Essential Home Phone With 30 Minutes Long Distance is (N) grandfathered. Availability to current customers is limited to lines and features in service at existing locations. (N)
[2] Rate includes local services, features, fees and surcharges described in Section 3 (Application of (T) Charges) of the CenturyLink Local Terms of Service for Unlimited Nationwide Calling or Essential Home Phone with 30 Minutes Long Distance. Monthly rates for the Unlimited Nationwide Calling or Essential Home Phone w/ 30 Minutes LD calling plan provided by CenturyLink Communications, LLC and for optional deregulated High Speed Internet provided by the Company are not included in this rate; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.
MO 19-02
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-16-2021 Section 6 Original Page 57.7
CALLING SERVICES
6.4 PACKAGED SERVICES (Cont’d) (N)
T. Simply Unlimited Business
1. Description
CENTURYLINK LOCAL TERMS OF SERVICE: SIMPLY UNLIMITED BUSINESS contains the terms and conditions for Simply Unlimited Business.
2. Rates and Charges
Monthly Rate Each Additional Activation Option Initial Bundle, Per Bundle, Per Fee Location Location Simply Unlimited Business with Long $50.00 $50.00 $50.00 Distance Simply Unlimited Business with Long 40.00 35.00 -- Distance and High- Speed Internet[1]
[1] This monthly rate and the applicable rate for HSI will appear on invoice as a single line item.
(N)
MO2021-10
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-04-2017 Section 6 1st Revised Page 58
CALLING SERVICES
6.5 REMOTE CALL FORWARDING SERVICE [1]
A. General
1. Remote Call Forwarding (RCF) Service allows all calls dialed to a telephone number equipped for RCF Service to be automatically forwarded to another dialable telephone number. The RCF customer is the called party who receives the automatically forwarded call.
2. The telephone number equipped for RCF Service is hereinafter referred to as an RCF number.
B. Conditions
1. RCF Service is offered subject to the availability of suitable facilities and is limited to central offices specifically equipped to provide RCF Service.
2. RCF Service cannot be used for toll by-pass. The RCF customer and the RCF number must be located within the same local exchange, or the RCF customer must be located beyond the local calling area of the RCF number. Therefore, RCF Service may not be used in conjunction with local calling plans (except Metropolitan Calling Area Service (MCA)) and the RCF call may not terminate in an exchange which is an EAS point of the originating exchange.
3. Normal grade end-to-end transmission is not guaranteed because transmission characteristics may vary depending on distance and routing to complete the forwarded portion of the call.
4. RCF Service is not suitable for satisfactory transmission of data.
5. RCF Service is not offered when the answering location for a forwarded call is a coin/coinless station.
6. RCF Service or Call Forwarding Services will not be offered as a service at the RCF answering location.
7. The Company will not provide identification of the calling party number to the RCF customer.
8. The Company will provide one alphabetical directory listing, without charge, for each RCF Service. Additional directory listings may be provided at the rates specified elsewhere in this Local Terms of Service.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms, conditions and rates for this service.
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CALLING SERVICES
6.5 REMOTE CALL FORWARDING SERVICE [1] (Cont’d)
B. Conditions (Cont'd)
9. Each RCF Service allows for forwarding one call at a given time. An additional service is necessary for each additional call to be forwarded simultaneously.
10. RCF Service will only be provided when, in the judgment of the Company, the customer subscribes to sufficient RCF Service at the answering location to adequately handle calls without interfering with or impairing any services offered by the Company.
11. The minimum contract period for RCF Service is three months.
12. RCF Service is not allowed if service is to be used in conjunction with international calling.
C. Rates and Charges
1. The following rates apply for the RCF service only and are in addition to Service Charges, toll and local charges specified in applicable tariffs and/or local terms of service:
Monthly Rate Business Residence Remote Call Forwarding Service, when both the RCF number and the RCF customer are located either within or outside the (I) same exchange: (SCRCFB, SCRCFR) $24.00 $24.00
2. For that portion of the call between the calling party and the RCF number:
a. The calling party is responsible for payment of the applicable charges to call the RCF number.
b. On collect calls, the RCF customer is responsible for payment of the applicable charges if the answering location accepts the forwarded call.
3. For the portion of the call between the RCF number and the answering location:
The RCF customer is responsible for payment of applicable intrastate or interstate customer dialed station-to-station toll message charges for each call. The toll message charge applies to all forwarded calls, including person-to-person and collect calls, even though they may not be accepted at the answering location.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms, conditions, and rates and charges for this service.
MO2021-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 1
DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE
A. General
1. Digital Channel Service is an intraexchange multifunctional digital channel service which provides access transport between a customer's premises and the local serving office on a channelized basis (DSO) over a single high-capacity (DS1) digital facility.
2. Digital Channel Service is provided in capacity increments of 24 digital channels within a single DS1 signal.
3. The following types of network services as specified in other tariffs and/or local terms of service are available on a channelized basis via Digital Channel Service. These services may be furnished on a link basis across multiple jurisdictions when connected with Digital Channel Service.
a. Analog Voice Service (exchange lines/trunks), and Centrex lines, foreign exchange, off-premises extensions, and voice private lines.
b. Analog Data Service
c. Digital Data Service (2.4; 4.8; 9.6; 19.2; 56 Kbps)
d. DS1 (1.544 Mbps) Service
e. Switched Data Service
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
A. General (Cont'd)
4. Digital Channel Service is comprised of the following components:
- Digital Channel Capacity - Digital Channel Activation - Service Activation - Customer Premises Channelization
a. The Digital Channel Capacity, Digital Channel Activation and Service Activation will be at the rates and charges as specified in this Local Terms of Service. Digital Channel Capacity may also be provided at the rates and charges specified for CenturyTel Lan Service where CenturyTel Lan Service is available. See Section 19.7 (Digital Data Transmission Service) for applicable rates and charges.
b. Customer Premises Channelization has two rate components, Digital Channel Capacity and Service Activation, and may be provided by the Company or customer. When provided by the Company, rates and charges as specified in this Local Terms of Service. When provided by the customer, rules and regulations as specified in this Local Terms of Service.
c. Digital Channel Service customers will have to select capacity in increments of 24 digital channels. Customers will be offered a Term Payment Plan of 36, 60, or 84 months with a month-to-month option available only after completion of selected payment plan.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
B. Digital Architecture
1. Digital Channel Service differs in provisioning method and numbering format from end-to- end services. These services will be available from the Company on a link (partial channel) basis rather than as an end-to-end service. This architecture is intended to promote more efficient connectivity of analog and digital networks in the future.
2. The time required to provision service is known as the service date interval. The service date interval for Digital Channel Service and related network services connected to Digital Channel Service will differ from the normal guidelines applicable to end-to-end services.
3. Digital Channel Service will be available on a digital basis at the network interface on a customer's premises. Traditional analog services, like off-premises stations, and automatic access lines, can be provided on a digital basis to a customer's premises by the Company when a customer desires them encoded in a DS1 bit stream. Under those conditions, they will be provided as DSO channels by the Company. Both the Company and the customer have joint responsibilities to ensure the proper transmission of the provided services. Normal analog channel network interface specifications will be superceded by the electrical specifications of the 1.544 Mbps (DS1) channel which is actually terminated. Each digital channel provided will have identity only as a "time slot" within a DS1 channel. Compatible digital to analog conversion equipment must be provided by the customer (optional) to derive the desired analog services. Any Channel Service Units (CSUs) necessary for digital services are the responsibility of the customer (optional).
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
C. Definitions
Digital Channel Capacity - A multifunctional DS1 signal between the customer premises and the central office. This digital link can be used to transport switched and dedicated services. This element acts as the transport medium for the service activations ordered by the customer. Digital Channel Capacity is available in increments of 24 digital channels.
Digital Channel Activation - The Digital Channel Activation is the quantity of channels the customer has activated at the central office. The Digital Channel Activations ordered by the customer cannot exceed the quantity of the Digital Channel Capacity.
Service Activation - A Service Activation is the connection between Digital Channel Service and the network service accessed.
Customer Premises Channelization - Provides access to the DSO time slot within the DS1 signal associated with a specific Digital Channel Service. Customer Premises Channelization utilizes D4 type channel bank equipment.
Channel Service Unit (CSU) - The term CSU denotes network channel terminating equipment provided by the customer to terminate digital channel facilities on a customer's or user's premises.
DS0 - The term DSO denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It is generally referred to as having a 64 Kbps transmission bit rate signal; however, customer transmitted bit rates are limited to 56 Kbps. The required format and interface specifications are stated in Section 7000 of the GTE Technical Interface Reference Manual.
DS1 - The term DS1 denotes a channel service expressed in terms of its digitally encoded bit rate in accordance with the North American hierarchy of digital signal levels. It has a 1.544 Mbps transmission data rate and provided for the two-way simultaneous transmission of isochronous timed, Bipolar Return-to-Zero (BPRZ) bit stream format. Unframed signal formats are not permitted or compatible with Company equipment. The required format and interface specifications are stated in Section 7000 of the GTE Technical Interface Reference Manual.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
D. Regulations
1. Digital Channel Service is furnished subject to the availability of facilities from digital central office equipment located in a central office building owned or leased by the Company.
2. This service is available within an exchange where appropriate digital facilities are available as determined by the Company. Service inquiries will be necessary to determine availability. Special Construction Charges as specified elsewhere in this Local Terms of Service may be applicable.
3. The 1.544 Special Transport Mileage will apply when a customer's request for Digital Channel Service is provisioned in a central office other than the customer's local serving office.
4. The customer may activate any number or combination of digital channels within the limitations as set forth in this Section. Digital channels may be activated coincident with installation or at any time subsequent to Digital Channel Capacity installation. Once activated, a digital channel is subject to a minimum service period.
5. All Digital Channel Service must be channelized in a single equipment location on a customer's premises. Digital Channel Service cannot be split between premises, or multiple locations within a premises. Extensions (as specified in other sections of this Local Terms of Service) may be furnished on a link basis between multiple locations. Standard network interfaces will be provided by the Company for analog and digital services consistent with existing practices.
6. Individual digital channels may be activated and furnished on a link (partial channel) basis with service offered in other sections of this Local Terms of Service. The regulations, rates, and charges specified in this Local Terms of Service are applicable for the Digital Channel Service component of the customer's end-to-end service. The regulations, rates, and charges in other sections of this Local Terms of Service are applicable to the customer's interconnected services (i.e., private lines, etc.), for the non- Digital Channel Service component of the customer's end-to-end service.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
D. Regulations (Cont'd)
7. The total number of digital channels activated by the customer may not at any time exceed the total Digital Channel Capacity. Additionally, there are some necessary restrictions in total system capacities where certain types of services are channelized, i.e., some channelizing equipment may require two DSO channels per channel provided by the Company thereby reducing the basic system stated capacity substantially. The Company will notify the customer when the Digital Channel Capacity is affected.
8. Central Office channelization (component of Digital Channel Capacity) generally provides analog to digital conversion to permit individual exchange services and private line channel services to be transported over digital high capacity facilities. This channelization is also intended for use at Company or customer designated locations where different high capacity digital network links terminate in the same central office and must be converted to individual analog or digital channels before individual service links can be crossconnected. Digital Channel Capacities are provided in groups of 24 DSO channels, and are subject to the limits as set forth in the previous paragraph.
9. Customer Premises Channelization generally provides analog to digital conversion at a customer's premises. This allows individual exchange services and private line services to be transported over digital high capacity facilities. The termination of this channelization will be in a single equipment location on a customer's premises. The customer must provide suitable floor space, controlled environment, and a source of nonswitched 120 volt 60 Hz. AC power to support this service. Emergency backup power and ring generating equipment capabilities are available for an extra charge on an Individual Case Basis.
10. When the Company provides Digital Channel Service channelization equipment at a customer's premises, it is not necessary for the customer to provide Channel Service Units (CSU's) for associated channels.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
D. Regulations (Cont'd)
11. Channelization on a customer's premises may be provided by the customer or the Company. Joint provisioning of channelized services introduces joint responsibilities between the customer and the Company as specified following:
a. Responsibilities of the Company:
(1) The Company will endeavor to activate its portion of joint service in a timely manner on the negotiated date to support installation requirements.
(2) The Company will provide the customer with information regarding the type and the manufacturer of central office channelization equipment to be used in each application.
(3) The Company will attempt to limit its selection of central office equipment to avoid operational and administrative difficulties associated with a multi- vendor central office environment.
(4) The Company reserves the right to change its equipment vendors should equipment availability, price or technological advantages make such a change attractive or necessary.
(5) The Company will notify the customer, generally a minimum of six months in advance, of any need to change its central office equipment to allow the customer sufficient time to respond, make any necessary changes, and schedule cooperative testing for cutover, if required.
(6) Digital synchronization timing for Digital Channel Service will be provided by the Company.
b. Responsibilities of the Customer:
(1) The customer must be prepared to activate his portion of joint service in a timely manner on the negotiated date, providing testing equipment and personnel to support installation requirements, as may be necessary.
(2) The customer will be responsible for selecting his own equipment. Customer equipment must be compatible with the Company provided channelization at the central office.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
D. Regulations (Cont'd)
11. Channelization on a customer's premises may be provided by the customer or the Company. Joint provisioning of channelized services introduces joint responsibilities between the customer and the Company as specified following: (Cont’d)
c. Trouble Resolutions:
(1) The Company will assist the customer in resolving any installation or day-to- day channel service problems. However, the Company does not assure responsibility for the compatibility or suitability of the customer's equipment. Dispatches to customer premises caused by customer equipment troubles will result in Service Charges as set forth in this Local Terms of Service, to the customer.
12. The technical specifications and standard network interfaces for DS1 and associated channelized services are stated in Section 7000 of the GTE Technical Interface Reference Manual. Channelized DS1 service is available only with D4 channel bank equipment or compatible, equivalent equipment.
13. Emerging technology, such as low bit rate voice multiplexing techniques, may permit additional quantities of individual channels to be channelized on a single DS1 signal. Equipment providing this capability does not generally assure compatibility between different manufacturers. Some equipment may not be suitable for data transmission or tandem network line application. Rates, charges, and availability of this equipment will be negotiated with the customer on an Individual Case Basis.
14. When a customer's Digital Channel Service is interrupted due to any cause other than the negligence or willful act of the customer or the failure of the facilities provided by the customer, a pro-rata adjustment of the monthly charges involved will be allowed automatically for the service and facilities rendered useless and inoperative by reason of the interruption during the time said interruption continues in excess of 24 hours from the time it is reported to or detected by the Company except as otherwise specified in this Local Terms of Service. The adjustment shall not be applicable for the time that the Company stands ready to repair the service and the customer does not provide access to the Company for such restoration work.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
E. Application of Rates
1. Three basic rate elements; Digital Channel Capacity, Digital Channel Activation, and Service Activation are applicable to each Digital Channel Service.
2. The Digital Channel Capacity element provides for the mileage based transport and the central office channelization. Digital Channel Capacity is offered with 36, 60, or 84 month Term Payment Plan periods. A month-to-month option is available only after the completion of the selected Term Payment Plan period.
3. Digital Channel Activation is a recurring charge for each DSO channel activated within the Digital Channel Capacity. The Digital Channel Activation is offered on a month-to- month basis. When Digital Channel Service facilities are used to transport DS1 Service, the DS1 Service Activation charge is applied in lieu of the Digital Channel Activation charge.
4. Service Activation charges are recurring charges and are applicable for each network service (switched or dedicated) required by the customer. Service Activation is offered on a month-to-month basis. For DS1 services, a DS1 Service Activation charge is applicable.
5. Customer Premises Channelization is an optional component. Channelization at the customer's premises is available as a Company functionality at the rates described in this Local Terms of Service. In addition to this charge, a Customer Premises Service Activation charge will apply for each network service with Company provided channelization. Otherwise, the customer has the option to support premises channelization with CPE devices.
6. Monthly rates and charges as specified in this Local Terms of Service for Digital Channel Capacity apply according to the requested channel capacity. These rates apply regardless of the number of digital channels that are actually activated by the customer at a point time.
7. Digital Channel Capacity may also be provided as CenturyTel Lan Service, where CenturyTel Lan Service is available. See Section 19.7 (Digital Data Transmission Service).
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
E. Application of Rates (Cont'd)
8. Exchange and long-distance calling is provided within Digital Channel Service via the appropriate service activation. A network access charge will apply to each Service Activation that utilizes basic exchange access from the local serving office, except foreign exchange service. The network access charges when utilized for Centrex will be ordered and billed as specified in this Local Terms of Service. This charge is in addition to all other applicable Digital Channel Service charges.
9. Rates and charges specified in other local terms of service and/or tariff sections for services such as CenturyTel Calling Services, etc., are in addition to the monthly rates for Digital Channel Service. End User Subscriber Line charges are applicable to Digital Channel Service.
10. The rates and charges for other services connected or extended beyond Digital Channel Service (i.e., off-premises extensions and private lines, etc.) are in addition to the rates specified in this Local Terms of Service for the Digital Channel Service portion necessary to provide customer end-to-end service. This will also apply to Nonrecurring Charges and Service Charges as specified in other Tariffs and/or local terms of service for activities involving the non-Digital Channel Service portion of the customer end-to-end service.
11. Digital Channel Capacity is available under Term Payment Plans only for rate periods of 36, 60, or 84 months. All elements of a Term Payment Plan will expire at the same time (be coterminous).
a. The customer may order additional Digital Channel Capacity(s) during a Term Payment Plan period. The expiration date of the additional capacity(s) will be the same expiration date as the original Term Payment Plan period.
b. Customer Premises Channelization Capacity charges (applicable only if Company provided) are available under Term Payment Plans only for rate periods of 36, 60, or 84 months.
c. Digital Channel Activation charges are available only on a month-to-month basis.
d. Service Activation charges are available on a month-to-month basis.
e. Individual network services (switched or dedicated) that are connected to Digital Channel Service, are not available under the Term Payment Plan rate stability provisions. Those services are subject to their standard tariff and/or local terms of service provisions and minimum service periods as appropriate.
f. When Digital Capacity is provided as CenturyTel Lan Service, the CenturyTel Lan DS-1 Service Activation charge or the CenturyTel Lan DS-3 Service Activation charge from Section 19.7 (Digital Data Transmission Service), is applied in lieu of the DCS DS-1 Service Activation rate.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
E. Application of Rates (Cont'd)
12. Termination Liability Terms and Conditions, See Section 2, General Terms and Conditions.
13. A Termination Liability Charge will be applicable should the customer discontinue service prior to the end of the Term Payment Plan. This is subject to the following exemptions:
a. No Termination Liability Charge will be applicable for the Digital Channel Capacity when the customer renegotiates a new Term Payment Plan for the same equipment or larger system at the same location for a period of time greater than the time remaining on the existing Term Payment Plan, subject to payment periods contained in E.10.
b. All Digital Channel Service Components are coterminous with the Digital Channel Capacity with which they are associated. Any activations subscribed to on a month-to-month basis have a minimum service period of one month and no associated Termination Liability Charge.
A Termination Liability Charge will be calculated based on the sum of the monthly payments remaining under the customer's Term Payment Plan, adjusted to the present value at the date of termination, based upon a 12% APR discount. The Termination Liability Charge is due in full at the date of termination.
14. Transfer of service responsibility between customers is permitted subject to the Rules and Regulations as specified in this Local Terms of Service.
15. Unless specified herein, the regulations contained elsewhere in this Local Terms of Service are applicable to Digital Channel Service. These regulations include but are not limited to:
- Cancellation of Service - Application for Service - Payment Arrangements - Limitation of Liability
16. Should customers request interconnection between different Digital Channel Services provisioned in two or more different local serving offices, the 1.544 special transport mileage rates will apply. This charge will apply in addition to Digital Channel Service charges for each customer's premises which Digital Channel Service is provisioned.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 12
DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges
1. Service Charges
a. Service Establishment Charge
(1) This charge applies to the initial Digital Channel Capacity(s) ordered by a customer for receiving, recording and processing the request for service. This charge includes processing orders to establish initial Digital Channel and Service Activations and/or Company provided Customer Premises Channelization. This charge includes common centralized testing, coordination and accounting activities.
(2) This charge also applies to subsequent orders received to establish additional Digital Channel Capacity(s).
b. Service Change Charge
(1) This charge applies on a per Digital Channel Capacity Service Activation basis associated with a customer request for modifications to an existing service. This would include activities such as, but not limited to:
- Change of associated channel assignment - Additional supplemental features - Activate/deactivate Digital Channel Activation - Activate/deactivate Service Activation
(2) This Service Change Charge will be applied on a first and each additional basis and is in addition to Service Charges as specified elsewhere in this Local Terms of Service.
Nonrecurring c. Charges Charge
(1) Service Establishment Charge $300.00
(2) Service Change Charge 100.00
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
2. Digital Channel Capacity
The monthly and nonrecurring rates for Digital Channel Capacity without Activated Services are as follows:
a. Per System - 36 Month Contract
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Capacity Monthly Rate Monthly Rate Charge (1) 24 Channels $357.00 $374.85 $250.00 (2) 48 Channels 546.00 573.30 500.00 (3) 72 Channels 735.00 771.75 750.00 (4) 96 Channels 924.00 970.20 1,000.00 (5) 120 Channels 1,113.00 1,168.65 1,250.00 (6) 144 Channels 1,302.00 1,367.10 1,500.00 (7) 192 Channels 1,680.00 1,764.00 2,000.00 (8) 240 Channels 2,058.00 2,160.90 2,500.00 (9) 288 Channels 2,436.00 2,557.80 3,000.00 (10) 384 Channels 3,192.00 3,351.60 4,000.00 (11) 480 Channels 3,948.00 4,145.40 5,000.00 (12) 576 Channels 4,704.00 4,939.20 6,000.00 (13) DS3 System 3,937.50 4,134.37 7,000.00
Each Add'l DS3 3,412.50 3,583.12 6,000.00 System
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
2. Digital Channel Capacity (Cont'd)
b. Per System - 60 Month Contract
Schedules “A” and “C” (1) Schedule “B” (1) Nonrecurring Capacity Monthly Rate Monthly Rate Charge (1) 24 Channels $336.00 $352.80 $250.00 (2) 48 Channels 514.50 540.22 500.00 (3) 72 Channels 693.00 727.65 750.00 (4) 96 Channels 871.50 915.07 1,000.00 (5) 120 Channels 1,050.00 1,102.50 1,250.00 (6) 144 Channels 1,228.50 1,289.92 1,500.00 (7) 192 Channels 1,585.50 1,664.77 2,000.00 (8) 240 Channels 1,942.50 2,039.62 2,500.00 (9) 288 Channels 2,299.50 2,414.47 3,000.00 (10) 384 Channels 3,013.50 3,164.17 4,000.00 (11) 480 Channels 3,727.50 3,913.87 5,000.00 (12) 576 Channels 4,441.50 4,663.57 6,000.00 (13) DS3 System 3,675.00 3,858.75 7,000.00
Each Add'l DS3 3,150.00 3,307.50 6,000.00 System
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
2. Digital Channel Capacity (Cont'd)
c. Per System - 84 Month Contract
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Capacity Monthly Rate Monthly Rate Charge (1) 24 Channels $315.00 $330.75 $250.00 (2) 48 Channels 483.00 507.15 500.00 (3) 72 Channels 651.00 683.55 750.00 (4) 96 Channels 819.00 859.95 1,000.00 (5) 120 Channels 987.00 1,036.35 1,250.00 (6) 144 Channels 1,155.00 1,212.75 1,500.00 (7) 192 Channels 1,491.00 1,565.55 2,000.00 (8) 240 Channels 1,827.00 1,918.35 2,500.00 (9) 288 Channels 2,163.00 2,271.15 3,000.00 (10) 384 Channels 2,835.00 2,976.75 4,000.00 (11) 480 Channels 3,507.00 3,682.35 5,000.00 (12) 576 Channels 4,179.00 4,387.95 6,000.00 (13) DS3 System 3,412.50 3,583.12 7,000.00
Each Add'l DS3 2,887.50 3,031.87 6,000.00 System
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
2. Digital Channel Capacity (Cont'd)
d. Month-to-Month
Schedules Schedule “A” and “C” (1) “B” (1) Capacity Monthly Rate (2) Monthly Rate (2) (1) 24 Channels $410.55 $431.08 (2) 48 Channels 627.90 659.30 (3) 72 Channels 845.25 887.51 (4) 96 Channels 1,062.60 1,115.73 (5) 120 Channels 1,279.95 1,343.95 (6) 144 Channels 1,497.30 1,572.17 (7) 192 Channels 1,932.00 2,028.60 (8) 240 Channels 2,366.70 2,485.04 (9) 288 Channels 2,801.40 2,941.47 (10) 384 Channels 3,670.80 3,854.34 (11) 480 Channels 4,540.20 4,767.21 (12) 576 Channels 5,409.60 5,680.08
(1) Exchanges applicable to each category are listed in Section 4.1. (2) Month-to-Month rates are only available at the end of a 36, 60, or 84 month contract.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd) Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
3. Digital Channel Activation, per $1.05 $1.10 $6.00 channel (DSO) activated. (Does not apply to DS1 Service)
4. Service Activation, per channel basis
a. Exchange Line/Trunk 16.80 17.64 40.00 Local Calling Scope b. Centrex Line 21.00 22.05 40.00 c. FX, OPX or Private Line 26.25 27.56 40.00 d. Digital Data Service 63.00 66.15 40.00 2.4, 4.8, 9.6,19.2 Kbps e. Digital Data Service 68.25 71.66 40.00 56 Kbps f. DS1 Service 78.75 82.68 500.00 g. Switched Data Service (2) (1) Single Line 10.50 11.02 40.00
(2) Centrex 10.50 11.02 40.00
(3) Centrex with 10.50 11.02 40.00 DID/DOD
(1) Exchanges applicable to each category are listed in Section 4.1 (2) Refer to Switched Data Services, this Section for applicable usage rates.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
5. Customer Premises Channelization - Company provided on customer premises (Cont’d)
a. Per System - 36 Month Contract
Schedules Schedule “A” and “C” (1) “B” (1) Capacity Monthly Rate Monthly Rate (1) 24 Channels $126.00 $132.30 (2) 48 Channels 252.00 264.60 (3) 72 Channels 378.00 396.90 (4) 96 Channels 504.00 529.20 (5) 120 Channels 630.00 661.50 (6) 144 Channels 756.00 793.80 (7) 192 Channels 1,008.00 1,058.40 (8) 240 Channels 1,260.00 1,323.00 (9) 288 Channels 1,512.00 1,587.60 (10) 384 Channels 2,016.00 2,116.80 (11) 480 Channels 2,520.00 2,646.00 (12) 576 Channels 3,024.00 3,175.20 (13) 672 Channels 3,528.00 3,704.40 (14) 1344 Channels 7,056.00 7,408.80 (15) 2016 Channels 10,584.00 11,113.20
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
5. Customer Premises Channelization - Company provided on customer premises (Cont’d)
b. Per System - 60 Month Contract
Schedules Schedule “A” and “C” (1) “B” (1) Capacity Monthly Rate Monthly Rate (1) 24 Channels $115.50 $121.27 (2) 48 Channels 231.00 242.55 (3) 72 Channels 346.50 363.82 (4) 96 Channels 462.00 485.10 (5) 120 Channels 577.50 606.37 (6) 144 Channels 693.00 727.65 (7) 192 Channels 924.00 970.20 (8) 240 Channels 1,155.00 1,212.75 (9) 288 Channels 1,386.00 1,455.30 (10) 384 Channels 1,848.00 1,940.40 (11) 480 Channels 2,310.00 2,425.50 (12) 576 Channels 2,772.00 2,910.60 (13) 672 Channels 3,234.00 3,395.70 (14) 1344 Channels 6,468.00 6,791.40 (15) 2016 Channels 9,702.00 10,187.10
(1) Exchanges applicable to each category are listed in Section 4.1.
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7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
5. Customer Premises Channelization - Company provided on customer premises (Cont’d)
c. Per System - 84 Month Contract
Schedules Schedule “A” and “C” (1) “B” (1) Capacity Monthly Rate Monthly Rate (1) 24 Channels $105.00 $110.25 (2) 48 Channels 210.00 220.50 (3) 72 Channels 315.00 330.75 (4) 96 Channels 420.00 441.00 (5) 120 Channels 525.00 551.25 (6) 144 Channels 630.00 661.50 (7) 192 Channels 840.00 882.00 (8) 240 Channels 1,050.00 1,102.50 (9) 288 Channels 1,260.00 1,323.00 (10) 384 Channels 1,680.00 1,764.00 (11) 480 Channels 2,100.00 2,205.00 (12) 576 Channels 2,520.00 2,646.00 (13) 672 Channels 2,940.00 3,087.00 (14) 1344 Channels 5,880.00 6,174.00 (15) 2016 Channels 8,820.00 9,261.00
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
5. Customer Premises Channelization - Company provided on customer premises (Cont'd)
d. Per System - Month-to-Month
Schedules Schedule “A” and “C” (1) “B” (1) Capacity Monthly Rate (2) Monthly Rate (2) (1) 24 Channels $105.00 $110.25 (2) 48 Channels 210.00 220.50 (3) 72 Channels 315.00 330.75 (4) 96 Channels 420.00 441.00 (5) 120 Channels 525.00 551.25 (6) 144 Channels 630.00 661.50 (7) 192 Channels 840.00 882.00 (8) 240 Channels 1,050.00 1,102.50 (9) 288 Channels 1,260.00 1,323.00 (10) 384 Channels 1,680.00 1,764.00 (11) 480 Channels 2,100.00 2,205.00 (12) 576 Channels 2,520.00 2,646.00 (13) 672 Channels 2,940.00 3,087.00 (14) 1344 Channels 5,880.00 6,174.00 (15) 2016 Channels 8,820.00 9,261.00
(1) Exchanges applicable to each category are listed in Section 4.1 (2) Month-to-Month rates are only available at the end of a 36, 60, or 84 month contract.
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7.1 DIGITAL CHANNEL SERVICE (Cont’d)
F. Rates and Charges (Cont'd)
6. Customer Premises Service Activation Per channel basis
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
a. Exchange Line/Trunk $5.25 $5.51 $ 20.00 Local Calling Scope
b. Centrex Line 5.25 5.51 20.00
c. FX, OPX 6.30 6.61 20.00 or Private Line
d. Digital Data Service 15.75 16.53 20.00 2.4, 4.8, 9.6, 19.2 Kbps
e. Digital Data Service 21.00 22.05 20.00 56 Kbps
f. Switched Data Service 26.25 27.56 20.00
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.2 CyberDS1 SERVICE
A. General
1. CyberDS1 Service provides network dial tone service between a customer's premises and the local serving office on a channelized basis (DSO) over a single high capacity (DS1) digital facility that terminates on the trunk side of the switch in the local serving office. CyberDS1 is available for data dialed access use.
2. CyberDS1 is provided in capacity increments of 24 digital channels within a single DS1 (1.544 Mbps) signal.
3. CyberDS1 provides a trunk side DS1 connection with 24 channels. CyberDS1 does not provide the function of analog to digital (or vice versa) conversions and no service types can be specified on the DS1.
4. The CyberDS1 Capacity will be offered at the rates and charges as specified following in this Local Terms of Service.
5. CyberDS1 customers will have to select capacity in increments of 24 digital channels.
B. Digital Architecture
1. CyberDS1 differs in provisioning method and numbering format from end-to-end services. These services will be available from the Company on a link basis rather than as an end-to-end service. This architecture is intended to promote more efficient connectivity of analog and digital networks.
2. CyberDS1 will be available on a digital basis at the network interface on a customer's premises. Both the Company and the customer have joint responsibilities to ensure the proper transmission of the provided services. Normal analog channel network interface specifications will be superseded by the electrical specifications on the 1.544 Mbps (DS1) channel which is actually terminated. Each digital channel provided will have an identity only as a "time slot" within a DS1 Channel. Compatible digital to analog conversion equipment must be provided by the customer to derive the desired analog services. Any Channel Service Units (CSUs) necessary for digital services are the responsibility of the customer.
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7.2 CyberDS1 SERVICE (Cont’d)
C. Regulations
1. CyberDS1 is furnished subject to the availability of facilities from digital central office equipment located in a central office building owned or leased by the Company. Clear Channel Capability (B8ZS) will be provided where available.
2. CyberDS1 is available within an exchange where appropriate digital facilities are available as determined by the Company. Special Construction Charges as specified in Section 2 of this Local Terms of Service may be applicable.
3. All CyberDS1 must be channelized in a single equipment location on a customer's premises. CyberDS1 cannot be split between premises, or multiple locations within a premise. Standard network interfaces, without Integrated Services Digital Network (ISDN) signaling and without any line type features, will be provided by the Company for analog and digital services consistent with existing practices.
4. The technical specifications and standard network interface for DS1 and associated channelized services are stated in Section 7000 of the GTE Technical Interface Reference Manual.
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7.2 CyberDS1 SERVICE (Cont’d)
D. Definitions
Channel Service Unit (CSU) - The term CSU denotes network channel terminating equipment provided by the customer to terminate digital channel facilities on a customer's or user's premises.
CyberDS1 Capacity - A DS1 signal between the customer premises and the central office. This digital Link can be used to transport switched data services. CyberDS1 is available in increments of 24 digital channels.
CyberDS1 Term Pricing - Term Pricing offers customers who sign a 12 month term agreement, discount rates for CyberDS1 Service. Customer is required to maintain the service for length of the term agreement. Customer must contact the Company to renew the agreement at the end of the term to maintain the discount rate. If Customer terminates service prior to the end of the term agreement, the customer must pay 25% of the remaining balance of the term agreement.
DSO - The term DSO denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It is generally referred to as having a 64 Kbps transmission bit rate signal; however, customer transmitted bit rates are limited to 56 Kbps. The required format and interface specifications are stated in Section 7000 of the GTE Technical Interface Reference Manual.
DS1 - The term DS1 denotes a channel service expressed in terms of its digitally encoded bit rate in accordance with the North American hierarchy of digital signal levels. It has a 1.544 Mbps transmission data rate and provides for the two-way simultaneous transmission of isochronous timed bit stream format. Unframed signal formats are not permitted or compatible with Company equipment. The required format and interface specifications are stated in Section 7000 of the GTE Technical Interface Reference Manual.
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7.2 CyberDS1 SERVICE (Cont’d)
E. Application Of Rates
1. The CyberDS1 Capacity rate is applicable to each CyberDS1.
2. The CyberDS1 Capacity element provides for the network facility to the customer premises and the central office channelization.
3. Transfer of service responsibility between customers is permitted subject to the rules and regulations as specified in Section 2 of this Local Terms of Service.
4. Unless specified herein, rules and regulations contained elsewhere in this Local Terms of Service are also applicable to CyberDS1 Service.
F. Rates And Charges
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
CyberDS1 Capacity, each $909.56 $955.03 $500.00
Competitive Competitive “A” and “C” (1) “B” (1) 12-Months 12-Months
CyberDS1 Term Pricing 879.24 923.20
(1) Exchanges applicable to each category are listed in Section 4.1.
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7.3 DIGITAL DATA SERVICE
A. General
1. Digital Data Service is an intraexchange service which supports synchronous, full-duplex transmission at bit rates of 2.4, 4.8, 9.6, 19.2 and 56 Kilobits per second (Kbps) between the serving wire center of the customer designated locations.
2. There are five synchronous speeds offered through Digital Data Service.
2.4 Kbps - These facilities are best used for single terminal configurations.
4.8 Kbps - These facilities are best used for single terminal configurations.
9.6 Kbps - These facilities can be used for single terminal configurations and multiple terminal configurations through the addition of customer-provided multiplexers.
19.2 Kbps - These facilities can be used for single terminal configurations as well as multiple terminal configurations through the addition of customer-provided multiplexers.
56 Kbps - These facilities are suitable for all data transmissions. They require the ability to connect to a synchronous network. These facilities may be ordered as two-point or multipoint configurations. However, multipoint configurations are rare due to the considerable bandwidth of the circuit, but are available. Customer-provided multiplexing of the lower speed synchronous or asynchronous circuits between two CDLs is common at this speed.
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7.3 DIGITAL DATA SERVICE (Cont’d)
B. Conditions
1. Digital Data Service provides a transmission path for digital data signals between two customer designated locations within an exchange.
2. Digital Data Service is furnished for duplex operation on a full-time basis (24 hours a day, seven days per week).
3. Digital Data Service can only be provided within the same exchange where existing digital facilities and equipment permit. Services between serving wire centers must have digital service components (digital connectivity) between all intermediate offices to have the ability to provide the service.
4. There are two types of facility configurations over which Digital Data Service is provided, two-point and multipoint.
a. Two-Point - A two-point configuration is a circuit which is provided to connect two CDLs.
b. MultiPoint Service - A multipoint configuration is a circuit that is provided to connect three or more CDLs through a telephone company hub wire center. Multipoint Digital Data Service is provided in the following manner:
(1) Special Access Line per CDL to their respective serving wire centers.
(2) Special Transport facility between hub wire centers.
(3) Special Transport facility between the serving wire centers associated with the customer designated locations and the hub wire center.
(4) Special Transport Termination at each end of the Special Transport facility terminating in a telephone company serving wire center when applicable.
(5) Supplemental Features - Bridging equipment charges for each bridging location and other Supplemental Features when applicable.
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7.3 DIGITAL DATA SERVICE (Cont’d)
C. Rates and Charges
1. There are four basic rate elements which may apply to Digital Data Service: - Special Access Line (SAL) - Special Transport (ST) - Special Transport Termination (STT) - Supplemental Features
2. Special Access Line
A Special Access Line (SAL) provides the transmission facilities to a customer designated location (CDL) or the facilities between a CDL and the serving wire center. This rate element varies by the bit-rate of the circuit ordered.
The applicable rates are the nonrecurring charge and monthly rate set forth per Digital Special Access Line installed.
One SAL charge applies per CDL at which the facility is terminated. This charge applies even if the facilities to the CDL do not transit a serving wire center. This charge also applies even if the CDL and the serving wire center are collocated in a telephone company building, except as specified below.
3. Special Transport
Special Transport provides the transmission facilities between the serving wire centers associated with two CDLs. This rate element is per airline mile. Fractional miles are rounded to the next whole mile.
The Special Transport rate will not apply if both CDLs are in the same serving wire center.
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7.3 DIGITAL DATA SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
4. Special Transport Termination
Special Transport Termination provides the equipment and arrangements necessary to terminate the Special Transport facility at a telephone company serving wire center. One Special Transport Termination charge applies for the termination of each end of a Special Transport facility for Digital Data Services.
The Special Transport Termination rate will not apply if both CDLs are in the same serving wire center.
5. Supplemental Features
Supplemental Features may be added to a Digital Data Service circuit to improve its utility to meet specific communications requirements. These are not necessarily identifiable with specific circuit bit-rate, but rather represent the end result in terms of performance characteristics which may be obtained. Although the facilities necessary to perform a specified function may be installed at various locations along the path of the Digital Data Service circuit, including the customer designated location, it will be provided for as a single rate element. The Supplemental Feature available for Digital Data Service is described below:
a. Digital Data Service Bridging
(1) Provides for a multi-junction unit (MJU) arrangement to bridge 2.4 Kbps, 4.8 Kbps, 9.6 Kbps, 19.2 Kbps or 56 Kbps Digital Data Service facilities. Different speeds cannot be mixed on the same bridge. This function is provided on a per port basis.
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7.3 DIGITAL DATA SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
6. Special Access Line (SAL) Five synchronous speeds, per customer location Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge a. 2.4 Kbps $68.61 $72.03 $71.00
b. 4.8 Kbps 68.61 72.03 71.00
c. 9.6 Kbps 68.61 72.03 71.00
d. 19.2 Kbps 68.61 72.03 71.00
e. 56 Kbps 84.82 89.06 71.00
7. Special Transport/ Termination (ST/STT) Interoffice facilities Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge a. Per intraexchange $2.49 $2.61 -- mile or fraction
b. Per termination 31.19 32.74 --
8. Supplemental Feature a. Bridging, per port 13.86 14.55 --
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.4 CENTURYTEL DIAL DATALINKSERVICE
A. General
1. CenturyTel Dial DatalinkService is an enhancement to residential and business individual line service to provide higher quality transmission standards than normally provided for voice transmission. It is designed for customers requesting a better grade of service for data transmission. Lines conditioned with this level of service may also be used for normal voice communication. This service is offered subject to the availability of suitable facilities.
B. Conditions
1. The parameters of CenturyTel Dial Datalink service are designed to support transmission of data up to 4800 bits per second on the local loop from the point of demarcation to the serving central office switch.
2. The quality of the line is guaranteed only between the customer point of demarcation and the serving central office switch. No guarantee is made for a transmission level over the entire circuit.
3. CenturyTel Dial DatalinkService may not be compatible with other services offered in this Local Terms of Service, such as Call Waiting and is not offered in conjunction with the following: - PBX trunks or stations - Foreign Exchange Service - Centrex Service - Off-premise extensions - Foreign Central Office Service (D) - Residence or business service provided by analog station carrier (e.g. 82A & 84A)
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7.4 CENTURYTEL DIAL DATALINKSERVICE (Cont’d)
C. Rates and Charges
1. The following monthly rates are in addition to all applicable nonrecurring and recurring charges as specified in the Company's tariffs and/or local terms of service. The nonrecurring charge applies in addition to all other Service Charges when this service is ordered in conjunction with other services.
a. CenturyTel Dial Datalink Service:
Monthly Nonrecurring Rate Charge
(1) Business $5.00 $25.00 (2) Residence 5.00 25.00
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7.5 HIGH CAPACITY DIGITAL DS1 (1.544 Mbps) SERVICE
A. General
1. High Capacity Digital DS1 Service is an intraLATA dedicated high capacity channel used for simultaneous two-way transmission of serial, bipolar, return-to-zero isochronous digital signals at a transmission speed of 1.544 megabits per second (Mbps). This service is designed to provide an average performance of at least 95% (percent) error free seconds of transmission over a continuous 24 hour period.
B. Conditions
1. DS1 Service is available only on a point-to-point intraexchange/intraLATA basis. This service is provided between two Customer Designated Locations (CDLs).
2. DS1 Service is furnished on a full-time basis, 24 hours a day, seven days per week.
3. DS1 Service can only be provided within the same exchange where existing digital facilities and equipment permit.
C. Rates and Charges
1. There are three basic rate elements which may apply to DS1 Service: - Special Access Line (SAL) - Special Transport (ST) - Special Transport Termination (STT)
2. Special Access Line
a. A Special Access Line (SAL) provides the transmission facilities between a Customer Designated Location and the serving wire center.
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7.5 HIGH CAPACITY DIGITAL DS1 (1.544 Mbps) SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
3. Special Transport
a. Special Transport (ST) is defined as the facilities for digital transmission provided between two serving wire centers. This rate element is per airline mile. Fractional miles are rounded to the next whole mile.
b. The Special Transport rate will not apply if both CDLs are in the same serving wire center.
4. Special Transport Termination
a. Special Transport Termination (STT) provides the equipment and arrangements necessary to terminate the Special Transport facility at a serving wire center. One Special Transport Termination charge applies for the termination of each end of a Special Transport facility for DS1 Services.
b. The Special Transport Termination rate will not apply if both CDLs are in the same serving wire center.
5. Optional Payment Plan (OPP)
a. A customer may elect to participate in an Optional Payment Plan (OPP) arrangement for DS1 Service. The OPP allows a customer to order the "First System" DS1 Special Access Line over a 12, 36, or 60 month payment period. The OPP applies to the "First System" DS1 Special Access Line rate element ordered between a customer designated location and its serving wire center. When the same customer orders "Additional System" DS1 Special Access Lines at the same Customer Designated Location, the standard nonrecurring and monthly rates, as set forth in this Local Terms of Service for "Each Additional System", will apply.
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7.5 HIGH CAPACITY DIGITAL DS1 (1.544 Mbps) SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
6. Early Termination Liability
When a "First System" DS1 OPP Special Access Line is discontinued prior to the end of the payment period, two levels of termination liability may apply based on the remainder of the OPP payment period in effect at the time of disconnect as indicated below.
a. 12 Month Contract OPP
50% of any remaining portion of the first year's recurring charges.
b. 36 Month Contract OPP
50% of any remaining portion of the first year's recurring charges. In addition, for any remaining portion of the second and third year, the customer will be liable for 10% of the total monthly charges in that time period.
c. 60 Month Contract OPP
50% of any remaining portion of the first year's recurring charges. In addition, for any remaining portion of the second and third year, the customer will be liable for 20% of the total monthly charges in that time period.
7. Early Termination Without Liability
During the OPP payment period, should the currently effective rate for a customer's "First System" DS1 OPP Special Access Line increase, the customer may, at their option, terminate the service without penalty or liability.
8. Notification of Discontinuance
Notice of discontinuance must be given by the customer at least thirty (30) days prior to actual discontinuance. Monthly charges will apply for a period of thirty (30) days from the date the Company receives discontinuance notification or until the requested discontinuance date, whichever period is longer.
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7.5 HIGH CAPACITY DIGITAL DS1 (1.544 Mbps) SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
9. Special Access Line (SAL)
Schedules Schedule Nonrecurring “A” and “C” (1) “B” (1) Charge Monthly Rate Monthly Rate Per Order a. Month/Month (1) First System $366.14 $384.44 $965.00
(2) Additional System, 207.90 218.30 128.00 each (2)
b. 12 Month Contract (1) First System 347.66 365.04 --
(2) Additional System, 207.90 218.30 -- each (2)
c. 36 Month Contract (1) First System 313.01 328.65 --
(2) Additional System, 207.90 218.30 -- each (2)
d. 60 Month Contract (1) First System 278.36 292.27 --
(2) Additional System, 207.90 218.30 -- each (2)
(1) Exchanges applicable to each category are listed in Section 4.1. (2) Valid only if installed at the same location(s) as First System. (Same "A" to "Z" locations.)
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7.5 HIGH CAPACITY DIGITAL DS1 (1.544 Mbps) SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
10. Special Transport/ Termination (ST/STT) Schedules Schedule Nonrecurring “A” and “C” (1) “B” (1) Charge Monthly Rate Monthly Rate Per Order a. Interoffice facilities (1) Per airline mile $35.63 $37.40 -- or fraction
(2) Per termination 57.75 60.63 --
11. Clear Channel Capability
a. Description of Service
An arrangement that allows the customer to transport 1.536 Mbps of information through a High Capacity Digital (DS1) Service with no constraint on the quantity or sequence of one (mark) and zero (space) bits utilizing the Bipolar with Eight Zero Substitution (B8ZS) method of providing bit sequence independence. This arrangement is capable of transporting DS1 signals which utilize Superframe or Extended Superframe Format (ESF) as defined by the American National Standards Institute (ANSI) T1.107-1988 standard. The installation interval for Clear Channel Capability may exceed standard intervals where equipment in the central office is not readily available. The charges apply on a per SAL basis.
This arrangement requires the customer signal at the channel interface to conform to the B8ZS method of providing bit sequence independence, as described in ANSI T1.102-1987 and Section 6103 of the Technical Interface Reference Manual.
b. Rates Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
Per DS1 SAL $27.72 $29.11 $90.00
(1) Exchanges applicable to each category are listed in Section 4.1.
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7.6 MILEAGE CHARGES INTRA-EXCHANGE
A. General
1. Mileage charges apply to line extensions. All mileage is measured on an airline basis unless otherwise indicated.
B. Conditions
1. Applicable line extension mileage will be determined in the following manner:
a. Off-premises mileage charges are assigned to telephone stations not located on the same contiguous property as the central office access line or PBX frame. Routing of facilities will be provided in such manner as the Company may select. Mileage applications include but are not limited to extensions for services such as Telephone Answer Bureau Service.
b. If the loop of the additional station is bridged at the Central Office with the loop of the central office access line, the airline distance between the central office and the additional station is the mileage measurement. The mileage measurement includes inter-central office airline mileage if the two points are located in different central office areas of the same multi-office exchange. If the additional station is connected with the central office access line by a nonloop, the airline distance between the central office access line and additional station is the mileage measurement.
c. If the circuit connecting a PBX station with a PBX frame is routed through the central office in a loop, the airline distance between the demarcation point for the PBX station and PBX frame via the central office is the mileage measurement. If the circuit connecting the PBX station and PBX frame is not routed through the central office, the airline distance between the demarcation points for the PBX station and PBX frame is the mileage measurement.
d. Mileage charges are made on the basis of quarter mile airline units between the demarcation points for the station and the central office access line or PBX frame, with each fractional quarter mile unit counting as an additional full quarter mile unit.
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7.6 MILEAGE CHARGES INTRA-EXCHANGE (Cont’d)
B. Conditions (Cont'd)
2. Special equipment or arrangements in addition to that regularly provided may be provided at charges and/or rates based upon costs incurred.
3. Off premises extensions (OPX) will be allowed under the following conditions:
a. The service is limited to intraexchange individual central office access lines only (not semi-public service).
b. A business customer may have an extension from the customer's business to another business location if the other location is also the same billed account in the same exchange. A separate central office access line is not required in this instance.
c. Business stations may be located on the premises of another business when each party has its own separate central office access line.
d. Extensions from residence to residence are permitted when each party has its own separate central office access line.
e. Extensions from residence to business are permitted when each party has its own separate central office access line. If residence OPX service is installed at a business location, the residence main service and OPX must change to business rates.
f. Extensions from business to residence are permitted when the residence location has its own separate central office access line. If a proprietor actually lives in his business establishment, a separate central office access line is not required for extension service.
g. The offering is subject to the availability of facilities. If special construction is required in regard to the installation of extensions, construction charges will be applied. If the OPX leaves the serving wire center, construction charges may also apply.
h. When facilities must be constructed to provide service to the applicant beyond the Base Rate boundary, charges shall be determined as found under Line Extension Mileage in this Local Terms of Service.
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7.6 MILEAGE CHARGES INTRA-EXCHANGE (Cont’d)
C. Rates and Charges
1. In addition to the following rates, Service Charges apply.
Monthly Rate a. Line Extension Mileage
(1) Single pair first 1/4 mile $2.05 (MIOFFPX1Q)
Each additional 1/4 mile 1.85 (MIOFFPXAQ)
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7.7 PRIVATE LINES - LOCAL
A. General
1. Charges are assigned to communications services which meet the following conditions:
a. Private line service is an intraexchange voice grade service between the serving wire center and customer designated locations.
b. The service cannot access nor be accessed by message services provided to the general public.
c. The service is furnished for the exclusive use of a customer and the customer's authorized users between specified points in the same Local Exchange Service Area.
d. The service does not qualify for intrastate toll or interstate toll regulation.
B. Conditions
1. Private Line Service provides a transmission path for voice grade signals between two customer designated locations within an exchange.
2. Private Line Service is furnished for duplex operation on a full-time basis (24 hours a day, seven days per week).
3. Private Line Service can only be provided within the same exchange where existing facilities and equipment permit.
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7.7 PRIVATE LINES – LOCAL (Cont’d)
B. Conditions (Cont'd)
4. There are two types of facility configurations over which Private Line Service is provided, two-point and multipoint.
a. Two-Point
A two-point configuration is a circuit which is provided to connect two CDLs.
b. MultiPoint Service
A multipoint configuration is a circuit that is provided to connect three or more CDLs through a telephone company hub wire center. Multipoint Private Line Service is provided in the following manner:
(1) Special Access Line per CDL to their respective serving wire centers.
(2) Special Transport facility between hub wire centers.
(3) Special Transport facility between the serving wire centers associated with the customer designated locations and the hub wire center.
(4) Supplemental Features - Bridging equipment charges for each bridging location and other Supplemental Features when applicable.
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7.7 PRIVATE LINES – LOCAL (Cont’d)
C. Element Descriptions
1. General
There are three basic rate elements which may apply to Private Line Service:
- Special Access Line (SAL) - Special Transport (ST) - Supplemental Features
2. Special Access Line
A Special Access Line (SAL) provides the transmission facilities to a customer designated location (CDL) or the facilities between a CDL and the serving wire center.
One SAL charge applies per CDL at which the facility is terminated. This charge applies even if the facilities to the CDL do not transit a serving wire center. This charge also applies even if the CDL and the serving wire center are collocated in a telephone company building.
3. Special Transport
Special Transport provides the transmission facilities between the serving wire centers associated with two CDLs. This rate element is per airline mile. Fractional miles are rounded to the next whole mile.
The Special Transport rate will not apply if both CDLs are in the same serving wire center.
4. Supplemental Features
a. Private Line Service Bridging
Provides for a multi-junction unit (MJU) arrangement to bridge facilities. This function is provided on a per port basis.
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7.7 PRIVATE LINES – LOCAL (Cont’d)
D. Rates and Charges Monthly Rate 1. Special Access Line (SAL) per customer location
a. Two-wire (EUC2X-L) $ 9.40
b. Four-wire (EUC4X-L) 18.80
2. Special Transport Interoffice facilities
a. Per intraexchange mile (or fraction) (1LF2X-L) 5.00
3. Supplemental Features
a. Bridging, per port (BCNV2-L) 8.00
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7.7 PRIVATE LINES – LOCAL (Cont’d)
D. Rates and Charges (Cont'd)
3. Supplemental Features (Cont'd)
b. Local Analog - Circuit Conditioning
(1) Local private line within same exchange used for data transmission on a two-point or multipoint circuit application of these charges shall mean that the circuit shall meet the following specifications: Envelope delay distortion shall not exceed between 1000 and 26000 Hz, a max difference of 500 micro sec, between 600 and 2600 Hz, a max difference of 1500 micro sec, between 500 and 2800 Hz, a max difference of 3000 micro sec. The loss deviation with frequency from 1004 Hz reference shall not exceed between 500 and 2800 Hz, -1db to +3db, between 300 and 3000 Hz, -2db to +6db (+ means more loss).
Monthly Installation Rate Charge
(a) Per Circuit Termination (X1CPT-L, NX1CPT-L) $19.00 $46.65
7.8 PRIVATE LINES - INTEREXCHANGE
A. Interexchange Private Line Services for all former Missouri Companies are provided in Section 18 - Private Line Service.
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7.9 SWITCHED DATA SERVICE
A. General
This section contains the application, description, definitions, standard/optional feature packages, regulations, and rates and charges applicable to Switched Data Service furnished by the Company where available to customers served by and within the service territories of CenturyTel only. This service is only available where technology and facilities permit.
B. Description of Service
1. Switched Data Service is a network service which provides the capability for switched digital and end-to-end data transport.
2. The customer may subscribe to Switched Data Service under the following service arrangements, except when conditions as specified in this Local Terms of Service are applicable:
a. Low Speed Switched Data - Low Speed Switched Data Service supports 300, 1200, 2400, 4800, 9600 and 19,200 bits per second asynchronous full or half duplex connections and 1200, 2400 4800, 9600 and 19,200 bits per second synchronous full or half duplex connections.
Single Line Centrex line
b. High Speed Switched Data - High Speed Switched Data Service supports 48,000, 56,000 and 64,000 bits per second synchronous full duplex connections.
Single Line Centrex line
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7.9 SWITCHED DATA SERVICE (Cont’d)
B. Description of Service (Cont'd)
2. The customer may subscribe to Switched Data Service … (Cont'd)
c. Switched Data Channel Access - A 1.544 high capacity digital facility which transports Switched Data usage between the customer's premise and the local serving central office on a channelized basis. Each Switched Data Channel Access provides 24 digital channels which support data transmission only. On a per channel basis, the customer can transmit data up to 56,000 bits per second.
C. Definitions
Asvnchronous - A method of transmitting data in which each transmitted character is preceded by a start bit and followed by a stop bit, thus permitting the interval between characters to vary.
Bit - A binary digit. The smallest unit of information in the binary system of notation.
Bits Per Second - The number of bits transmitted per second. A measure of the speed of transmission of digital information.
Digital - Information which is expressed in discrete or noncontinuous form.
Full Duplex - Type of communication that supports the transmission of signals in both directions simultaneously. This is not associated with simultaneous transmission of voice and data communications.
Half Duplex - Type of communication that supports transmission of signals alternately in both directions, but is not capable of simultaneous and independent transmission and reception. This is not associated with simultaneous transmission of voice and data communications.
Hunting - A search through a group of numbers until an idle station is found or the last number of the group is reached.
Synchronous - A method of transmitting data in which the data characters and bits are transmitted at a fixed rate with the transmitter and receiver synchronized, eliminating the need for individual start bits and stop bits.
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7.9 SWITCHED DATA SERVICE (Cont’d)
D. Standard Features
1. Data Line Security - This feature prevents a call from being interrupted by override tones, such as a call waiting tone, or other test or busy verification tests that would interrupt the flow of data.
2. Intercom Dialing - This feature allows customer group stations to complete calls to other stations without the assistance of an attendant, by dialing a 2 through 7 digit number. This feature is applicable to CentraNet~ customer groups only and is restricted to the serving wire center only.
3. Direct Dialing - This feature allows the user to place local and long distance calls without the assistance of an attendant by using the standard 7 through 1O digit dialing methods.
E. Optional Features
1. Data Direct Connect - This feature provides an automatic connection between a Switched Data calling line that goes off-hook and a predetermined location.
2. Data Closed User Group - This feature, restricted to Centrex Lines, provides partitioning of Switched Data lines into groups where calls within such a group are allowed, but calls between such groups are denied.
3. Voice Option - This feature allows simultaneous voice and data communications over a single Switched Data line. This fature is available where technical capabilities exist. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
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7.9 SWITCHED DATA SERVICE (Cont’d)
F. Optional Feature Packages
The following feature packages are available for use with Switched Data Service, except where specified:
1. Feature Package Data 1000 includes:
a. Data Individual Speed Call-Short List - The use of the Individual Speed Call-Short List is limited to an individual Switched Data line. A short list consists of a maximum of eight stored numbers. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
b. Data Call Forward (All/Busv/No Answer) - This feature allows a customer to have incoming calls to a Switched Data line automatically forwarded to a predetermined number. Data Call Forward consists of three variations as follows: all calls, busy and no answer. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
c. Data Last Number Redial - This feature enables a subscriber to redial the last called number by depressing a single key rather than the entire number. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
d. Data Toll Restriction - This feature will restrict toll calls from being placed over Switched Data lines.
e. Data Sequential Hunt Group - This feature assigns a pilot telephone number to the hunt group. Hunting is sequential, i.e., starting at the first line assigned to the pilot telephone number and ending at the last line.
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7.9 SWITCHED DATA SERVICE (Cont’d)
F. Optional Feature Packages (Cont'd)
2. Feature Package Data 2000 - This package offers the customer a choice of combining any or all of the features contained in Feature Package Data 1000 plus:
a. Data Call Back - This feature allows a Switched Data user encountering a busy station to be notified when the busy station becomes idle and to automatically establish the call. This feature is available with Centrex intercom calling only. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
b. Data Saved Number Redial - This feature allows a customer to dial a saved number by depressing a single key rather than the entire number. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
c. Data Circular Hunting - This feature assigns a pilot telephone number to the hunt group. Hunting starts after the first idle line found by the previous hunt and continues until the hunting starting point is reached. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
d. Data Group Speed Calling - This feature provides storage for an abbreviated numbers list which is shared for use by a group of data lines. The list may be updated by a service order or by a user designated as the controller. Only the controller can add to, change or delete numbers from the list. Other lines with access to this list are restricted. This feature is available to Centrex intercom calling only. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
e. Data Individual Speed Call-Long List - The use of the Individual Speed Call-Long List is limited to an individual Switched Data line. A long list consists of maximum of thirty (30) stored numbers. This feature is not available with Switched Data Channel Access nor with Switched Data Individual Line Loop Extension.
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7.9 SWITCHED DATA SERVICE (Cont’d)
G. Regulations
1. In addition to the following regulations, the appropriate regulations in other sections of this Local Terms of Service will also apply.
2. Switched Data Service is comprised of the following rate elements:
- Switched Data Customer Line - Service Connection Charges - Optional Features - Software Reconfiguration Charge - Network Usage Charge - Customer Premises Channelization (Optional)
3. The minimum billing period for which service is provided is one month.
4. FCC Subscriber Line Charges as specified in the Federal access tariff will apply to Switched Data Service.
5. For Presubscription of an Interexchange Carrier, the rates and regulations as set forth in the Federal access tariff will apply to Switched Data Service.
6. A directory listing for Switched Data Service will be provided, upon request, in accordance with this Local Terms of Service.
7. Customer Premises Channelization, a component of Switched Data Service, may be provided by the customer or the Company. When the Company provides channelization equipment at a customer's premises, it is not necessary for the customer to provide a channel access card for the associated channels. The termination of this channelization will be in a single equipment location on a customer's premises. The customer must provide suitable floor space, controlled environment, and a source on a non-switched 120 volt, 60 Hz AC power to support this service. Emergency backup power and ring generating equipment capabilities are available for an extra charge on an individual case basis.
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7.9 SWITCHED DATA SERVICE (Cont’d)
G. Regulations (Cont'd)
8. Switched Data Channel Access is required where:
a. Customers are restricted by the technical requirements as specified herein.
b. A customer's local serving central office is not capable of providing Switched Data. The Company will determine the nearest central office capable of providing Switched Data. Interoffice digital high capacity mileage (1.544) will apply from the noncapable central office to the central office capable of providing Switched Data at the rates shown in Section 5 of the Facilities for Intrastate Access Tariff. In this situation, the customer will utilize the dialing plan associated with the central office that delivers the digital dial tone.
9. Switched Data Individual Line Loop Extension is required where:
a. Customers are restricted by technical requirements as specified herein.
b. A customer's local serving central office is not capable of providing Switched Data. The Company will determine the nearest designated central office capable of providing Switched Data Service. Interoffice digital data service (DDS) mileage will apply from the noncapable central office to the central office capable of providing Switched Data at the rates shown in Section 5 of the Facilities for Intrastate Access Tariff. In this situation, the dialing plan associated with the central office that will be providing the Switched Data service to the customer will be utilized.
10. Dialing Method
a. Access to Switched Data Service is obtained through a dial-up connection via the public switched telephone network using the standard 7 through 10 digit methods.
b. Origination of calls for 800, 900. 976, O- (intraLATA) and 0+ (intraLATA) is limited to voice calls only. These calls will be provided with the Voice Option feature of Switched Data Service when requested by the customer.
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7.9 SWITCHED DATA SERVICE (Cont’d)
G. Regulations (Cont'd)
11. Technical Requirements
a. Switched Data requires the use of customer provided data equipment which must be compatible with the Company's equipment and facilities.
b. Customers who choose to subscribe to the Single Line or Centrex/Digital Centrex Line arrangement are subject to the distance limitations listed below as a result of digital signal power loss which are technology dependent. Switched Data Service will be provided where local loops do not exceed the following limitations:
(1) on the DMS-100 central office switch: 42 dB loss at 80 kilohertz, equating to a range from approximately 12,000 feet to approximately 18,000 feet, depending on cable gauge and including customer wiring.
(2) on the GTD-5 central office switch: 26 dB loss at 80 kilohertz, equating to a range from approximately 8,000 feet to approximately 15,000 feet, depending on cable gauge and including customer wiring.
(3) on a non-ISDN equipped 5ESS central office switch: 42 db loss at 80 kilohertz, equating to a range from 12,000 feet to approximately 14,000 feet, depending on cable gauge and including customer wiring.
Where these conditions cannot be met, the customer must subscribe to Switched Data Individual Line Loop Extension or subscribe to Switched Data Channel Access for Switched Data Service.
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7.9 SWITCHED DATA SERVICE (Cont’d)
H. Application of Rates
1. Switched Data Centrex Line rates are determined by the total number of either Low Speed or either High Speed lines, (i.e., if a customer requests 55 Low Speed lines and 25 High Speed lines, all 55 Low Speed lines will be billed at the "50-100" rate and all 25 High Speed lines will be billed at the "2-49" rate).
2. Rates and charges specified in other sections of this Local Terms of Service for services provided in conjunction with Switched Data Service (i.e., Centrex features etc.) are in - addition to the monthly rates for Switched Data Service.
3. Customer Premises Channelization is an optional component of Switched Data Channel Access. The customer has the option to support premises channelization with CPE devices or to be made available by the Company. Channelization at the customer premises when provided by the Company is available at the rates specified in this section of the Local Terms of Service. Both the Customer Premises Termination per access (24 channels) and the Customer Premises Channelization per channel will apply.
4. Switched Data lines placed in a business group do not require Network Access Registers (NARS) for outbound data traffic. However, the customer may choose to purchase additional NARs to support all terminating traffic that may be increased by Switched Data.
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7.9 SWITCHED DATA SERVICE (Cont’d)
I. Rates and Charges
The following rates and charges are in addition to other rates and charges stated in this and other company tariffs and/or local terms of service.
Monthly Nonrecurring Rate Charge (1) 1. Switched Data Access
a. Single Line (2) -- --
b. Centrex Line (2) -- --
c. Low Speed Access, per line (3) -- $50.00 Single Line Access $37.00 (2) --
Centrex Line 2-49 lines 40.00 (2) -- 50-100 lines 37.00 (2) -- 101 and above lines 34.00 (2) --
d. High Speed Access, per line (3) -- 50.00 Single Line Access 47.00 (2) --
Centrex Line 2-49 lines 50.00 (2) --- 50-100 lines 47.00 (2) -- 101 and above lines 44.00 (2) --
(1) In addition to applicable Service Charges. (2) The FCC Subscriber Line Charge applies for each Switched Data Access Line. (3) Local Loop Charge is included in the Switched Data Access Line Rate.
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7.9 SWITCHED DATA SERVICE (Cont’d) Monthly Nonrecurring I. Rates and Charges (Cont’d) Rate Charge (1)
2. Switched Data Individual Line Loop Extension
a. Switched Data - Individual Line Loop Extension Access
(1) Single line (2) -- $50.00 $50.00 ------(2) Centrex Line (2) -- 50.00 50.00 --
(3) Interoffice Mileage (4) (4)
b. Switched Data Individual line Loop Extension Channel, per line
(1) Single Line -- 50.00 12.00 -- (2) Centrex Line -- 50.00 15.00 --
3. Switched Data Channel Access
a. First system (24 channels- -- (3) DS1 facility) (2) (3) --
b. Switched Data Channel Access Each additional system -- (3) (24 channels- DS1 facility) (2) (3) --
(1) In addition to applicable Service Charges. (2) Subscriber Line Charges will apply as specified in the Company's Federal tariff. (3) Refer to Facilities for Intrastate Access, PSC MO. NO. 2, for the High Capacity Digital DS1 Special Access Line rate and Special Transport rate (when applicable). The High Capacity Digital DS1 Special Transport Termination charge does not apply. (4) Refer to Facilities for Intrastate Access, PSC MO. NO. 2, for the Digital Data Service Special Transport rate when applicable.
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7.9 SWITCHED DATA SERVICE (Cont’d) Monthly Nonrecurring I. Rates and Charges (Cont’d) Rate Charge (1)
3. Switched Data Channel Access (Cont'd)
c. Switched Data Channel Access Mileage, per mile (DS1 interoffice mileage) (3) -- d. Switched Data Central Office Termination, -- $125.00 per access arrangement $150.00 -- e. Switched Data Central Office Channelization Single Line, per channel activated (2) 7.00 -- f. Switched Data Central Office Channelization Multiline with DID/DOD, per channel activated (2) 7.00 -- g. Switched Data Central Office Channelization - Centrex Line, per channel activated (2) 7.00 -- h. Switched Data Customer Premises Termination, (optional) -- 75.00 per access arrangement 00.00 -- i. Switched Data Customer Premises Channelization, (optional) -- 20.00 per channel activated 25.00 --
(1) In addition to applicable Service Charges. (2) Subscriber Line Charges will apply as specified in the Company's Federal tariff. (3) Refer to Facilities for Intrastate Access, PSC MO. NO. 2, for the High Capacity Digital DS1 Special Access Line rate and Special Transport rate (when applicable). The High Capacity Digital DS1 Special Transport Termination charge does not apply.
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7.9 SWITCHED DATA SERVICE (Cont’d) Monthly Nonrecurring I. Rates and Charges (Cont’d) Rate Charge (1)
4. Optional Features
a. Data Direct Connect, per line $ 1.00 (2)
b. Data Closed User Group, per line 1.00 (2)
c. Voice Option, per line (1) Single Line 8.00 (2) (2) Centrex 5.00 (2)
5. Optional Feature Packages
a. Data 1000, per line 3.00 (2)
b. Data 1000, per line with toll restriction 3.00 (2)
c. Data 2000, per line 5.00 (2)
d. Data 2000, per line with toll restriction 5.00 (2)
6. Software Reconfiguration Charge This charge is applicable for any software changes that are required to make changes to Optional Features (e.g., changing Speed Call Lists, Data Direct Connect destination, etc.) and Optional Feature Packages. Rate per occurrence -- $ 12.75
(1) In addition to applicable Service Charges. (2) If ordered on subsequent activity, the appropriate Service Order Charge will apply.
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7.9 SWITCHED DATA SERVICE (Cont’d)
I. Rates and Charges (Cont’d)
7. Network Usage
a. Switched Data Network Usage will be billed to the originating end of the Switched Data call which terminates within the local calling area only. For Switched Data calls terminating outside the local calling area the applicable toll charges will apply. Switched Data Network Usage Detail will be provided at the rate as set forth in this Local Terms of Service. Usage Rate (1) Switched Data Network Usage
Local Call Setup, per call $ .03
Usage, per minute of use (all days, all hours) .02
7.10 CENTURYTEL LAN SERVICE
Refer to CenturyTel of Missouri, LLC PSC MO. NO. 6 - DIGITAL DATA TRANSMISSION SERVICE for service descriptions, rates and charges regarding CenturyTel LAN Service.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
A. General
Digital (ISDN) Single Line Service is a local exchange telecommunications service available only to customers served from suitably equipped central offices where operating conditions permit. Digital (ISDN) Single Line Service is provided via Integrated Services Digital Network- Basic Rate Interface (ISDN-BRI) technology. It is a central office based service arrangement which consists of host central office interface equipment and software located on Company premises. This service provides local exchange access, interexchange access, and features.
B. Conditions
1. Services offered in accordance with this Local Terms of Service are provided exclusively from central offices equipped with digital facilities. The availability of services and ability to provide services may vary among serving central offices. Digital (ISDN) Single Line services will be provided where central office capabilities and conditions permit.
2. Customer-provided equipment used in conjunction with services provided in accordance with this Local Terms of Service must conform with the technical specifications of the Company.
3. The Company may change telecommunications services, equipment, operations, or procedures while remaining consistent with the Federal Communications Commission's Rules and Regulations. If changes cause a customer's equipment or communications system to become incompatible with services or if changes cause terminal equipment to require modification or become less effective, the Company shall not be responsible.
4. Customer requested temporary disconnections of Digital (ISDN) Single Line services are not permitted.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
B. Conditions (Cont'd)
5. Digital (ISDN) Single Line Service is composed of the following elements:
- Single Line Access
- Line/Channel Configuration - choose one or a combination of: B-Voice/CSD, per line D-Packet, per channel
- Usage Options - must choose one: 25 hours block of time (Residence Only) 50 hours block of time (Residence or Business) 100 hours block of time (Business Only) Flat rate (Residence Only) Measured Service (Business Only)
6. Digital (ISDN) Single Line Service is digital exchange service.
7. Each Packaged Service is associated with a digital local loop, not with a channel.
8. Each digital local loop is arranged with a B-Channel or D-Channel configuration, or both a B-Channel and D-Channel configuration.
9. Digital (ISDN) Single Line Access is a service which terminates a digital local loop at the central office and permits access to the exchange network. Only one Digital (ISDN) Single Line access element is required for each digital local loop.
10. A customer may order multiple Single Lines.
11. A Digital (ISDN) Single Line Access arranges a digital local loop for an individual user.
12. The B-Voice/Circuit Switched Data Channel (B-V/CSD) assigns voice and circuit switched data traffic to two B-Channels of a digital local line. The CSD mode operates at a maximum speed of 64 kbps (Switched 64 kbps) but may be used at a speed of 56 kbps (Switched 56 kbps).
13. Data sent to interexchange carriers over B-V/CSD Channels in the CSD mode can be transmitted at either 64 kbps or 56 kbps. (Some interexchange carriers do not offer transmission at 64 kbps).
14. The D-Packet Switched Data Channel allows transmission of packet-switched data over a D-Channel. Subscription to a D-Packet Service without subscription to B-Channel Service is permitted.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
B. Conditions (Cont'd)
15. Additional Telephone Numbers
Up to two primary telephone numbers are provided with each activated Digital (ISDN) Single Line one for each of two channels. If an additional telephone number is required on either channel, an additional number charge applies for each additional number. The additional telephone numbers are available at the rate shown in this section. Additional telephone numbers may be published in the directory at the additional listing rates as found in Section 9.
16. Digital (ISDN) Single Line Access
a. Digital (ISDN) Single Line Access provides support for connecting from one to eight terminals belonging to the same customer on an individual digital local line.
b. Only one user will be connected to each B-Channel. Other users on the same digital local loop can access the D-channel only.
c. Up to six users can simultaneously share the same D-Channel of a D-Channel packet switching arrangement. Additional telephone numbers are required for each additional terminal.
d. A maximum of eight terminals belonging to the same customer are permitted per Digital Single line.
17. A change in service from a basic exchange service to Digital (ISDN) Single Line service is a discontinuation of service and an establishment of service and will cause a temporary interruption of service. All applicable installation and service connection charges and all charges applicable to the establishment of Digital (ISDN) Single Line Services apply.
18. If a customer chooses blocks of time (usage option), all local, originating voice and circuit switched data calls will be charged toward blocks of time.
19. The Telephone company makes no guarantee and assumes no liability for resale or sharing by the customer of the Digital (ISDN) Single Line Service and its associated facilities, including (without limitation( the failure of any person to pay the customer’s or reseller’s billing for any reason whatsoever, including (without limitation) denied toll calls and toll fraud.
20. Private Line arrangements or Special Access Services connected with Digital Single Line Service are subject to rates, rules, and conditions as set forth in the appropriate tariffs and/or local terms of service.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
B. Conditions (Cont'd)
21. If ISDN is not available from a customer's normal serving central office, CenturyTel may choose, at the company's discretion, to provide service from the nearest ISDN-capable office. If ISDN is available from a customer's normal serving central office, the customer must accept service from that office and ISDN Foreign Central Office/Foreign Exchange is not available to the customer.
22. At the Company's discretion, Digital (ISDN) Single Line Service may be provided to a non-capable central office. In this instance, if the customer is served from a central office/exchange which has the same local calling scope as his normal serving central office/exchange, NO Foreign Central Office/Foreign Exchange charges as specified in this Local Terms of Service shall apply.
Should the customer be served from a different local calling scope from the customer's normal serving central office/exchange, the applicable Foreign Central Office/Foreign Exchange charges as specified in this Local Terms of Service shall apply.
23. When ISDN service becomes available from the customer's normal serving central office, the customer will accept a number change to a number associated with the ISDN serving central office. The customer will be subject to calling areas associated with the normal serving central office, as specified in Company's tariffs and/or local terms of service. If the customer does not wish take ISDN service from the normal serving central office after the service is available from their office, but continues to utilize service from an alternate serving central office, then charges as outlined above will continue to apply.
No charge will apply to transfer the customer back to their normal serving central office as set forth above. Provisioning of ISDN from noncapable ISDN offices is solely at the discretion of the Company.
24. One bill will be rendered for each Digital (ISDN) Single Line Service.
25. Digital (ISDN) Single Line Service is offered on a term commitment basis commencing on the date the service is established.
26. Digital (ISDN) Single Line Service Line and Feature Packages rates apply each month from the time the system is placed in service until the Digital Single Line Service is discontinued.
27. If remote units are required to provide switching capabilities for intracommunication purposes, they will be located on Company provided sites located on the customer's premises. Any remote units and all system cabling used in association with Digital Single Line Service are provided by and remain the property of the Company.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
B. Conditions (Cont'd)
28. Rates and charges for Digital (ISDN) Single Line Service contemplate the use of central office equipment selected by the Company. When special central office equipment or features are provided at the request of the customer, special assembly rates and charges may be applied in addition to those shown herein.
29. A minimum service period of three months is required for each ISDN Single Line service.
30. Certain optional feature capabilities may not be compatible with other Feature Packages or Optional System features.
31. Space Requirements
a. Suitable and sufficient space for any remote units required shall be leased by the Company from the customer.
b. Suitable space includes provisions for atmospheric control and encompasses the following environmental requirements:
- Dust free - Controlled temperatures ranging from 50o to 86o Fahrenheit, with consideration given to heat loss and/or gain of the equipment - Relative humidity of 20% minimum and 55% maximum
c. Commercial power necessary to operate the remote units, if required, shall be provided by the customer and located on the customer's premises.
32. Termination Liability Terms and Conditions, See Section 2, General Terms And Conditions.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
B. Conditions (Cont'd)
33. Individual Line Loop Extension
a. Digital (ISDN) Single Line Individual Line Loop Extension provides a physical extension of the Digital (ISDN) Single Line loop from approximately 18,000 feet to approximately 36,000 feet (These distances are for planning purposes. The actual distances are dependent on decibel (dB) loss and not just physical loop length.) This physical extension is accomplished by means of a CO installed power module and an outside plant installed regenerator or U-Repeater.
b. The deployment method is based on dB loss and not on specific cable footage. The vendor installation information indicates that up to a 34 dB loss at 40 kHz in either direction of the field repeater is acceptable. With the GTE engineering practice of maximum loss for the Digital Centrex (ISDN) loop to be 38 dB at 40 kHz, it is assumed, if the customer's distance would exceed the 38 dB for standard installation, the U-Repeater would be mounted within the stated range of 34 dB and the customer's length would be extended another 34 dB from the U-Repeater installation point. Only one power module and U-Repeater can be used per Digital (ISDN) Single Line.
c. The customer's network access line is preengineered to determine when the U- Repeater/power module are required. The customer will not be charged the Digital (ISDN) Single Line Individual Line Loop Extension rate unless the equipment is actually used. The charge will not be invoked based on the cable footage. The power module is designed to be used only with the U-Repeater and the repeater can only be used with the power module. The appropriate Individual Line Loop Extension rate will apply in addition to rates for Digital (ISDN) Single Line Service.
d. One interexchange carrier must be selected for all voice and circuit switched data telephone numbers associated with the same digital local loop, however 10XXX or 101XXXX access to other Carriers is provided. A separate interexchange carrier may be chosen for packet service.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d) (Z)
B. Conditions (Cont'd)
34. Reserved For Future Use (Z)
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered
1. Feature Matrices MBKS a. Voice Package Features Basic
Feature Name
Analog Shared Directory Number X Call Alternation X Call Forwarding X Conference Calling X Drop X Feature Function Buttons X Hold X Key System Coverage for Analog Lines X Multiple Directory Number Buttons X Shared Call Appearances of Directory Numbers X Speed Calling X
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
1. Feature Matrices (Cont'd)
b. Data Packages and Features CSD1000 CSD2000 X.25 BASIC X.25 DELUXE
Feature Name
Data Speed Call - Short List X X Data Call Forward X X Data Toll Restriction X X Data Multi-Line Hunt Group X X Data Circular Hunt X Data Speed Call - Long List X X.25 Flow control Parameters Negotiation X X X.25 Incoming Calls Barred X X X.25 Outgoing Calls Barred X X.25 Reverse Charge X X X.25 Reverse Charge Acceptance X X X.25 Throughput Class Negotiation X X X.25 Transmit Delay Selection/ Indication X X X.25 Closed User Groups X X.25 Fast Select X X.25 Fast Select Acceptance X X.25 Hunt Groups X X.25 One-Way Outgoing Logical Channel X X.25 Permanent Virtual Circuit X
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
2. General Definitions
B-Channel (Bearer Channel) - A channel used to carry digitized voice and data information at a speed of 64 kbps.
Basic Rate Interface (BRI) - BRI supports two 64 kilobits per second (kbps) B-Channels and one 16 kbps D-Channel (2B+D).
Clear Channel Capability - The capability to transport 64 kbps over a channel with no constraint on the quantity or on the sequence of bits.
Channel - The electrical path provided by the Company between two or more terminating points for the transmission of information or intelligence.
D-Channel (Delta Channel) - A communications path that operates at 16 kbps in support of network control signals and 9.6 kbps X.25 packet data.
D-Packet - A service which permits a customer to use a D-Channel for packet switched data. Utilizes 9.6 of the 16 kbps on BRI ISDN D-Channel and allows for more than one data device.
Digital (ISDN) Single Line - Single Line Service provided by ISDN-BRI. One line includes 2 B-Channels and 1 D-Channel.
Digital (ISDN) Single Line Access - The central office termination of a BRI Line arranged for access to the public switched network.
Integrated Services Digital Network (ISDN) - A set of standards which enable end-to-end digital transmission, access integration, and established standardization of points of interconnection over a single access line. End-to-end digital transmission eliminates the necessity for voice-band modems that use analog processing techniques. Access integration refers to utilizing a single ISDN line, whereby an end user over one line can access a wide variety of user information services such as voice, circuit switched data, and packet switched data.
Kbps - Kilobits Per Second.
Mbps - Megabits Per Second.
User - A member of a business system.
MBKS - Multibutton Key Set.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions
a. Basic Operating Features
Automatic Identification of Outward Dial - Identifies all calls leaving the customer group by the station number from which calls are placed.
Calling Number Identification Delivery (CNID) - is an arrangement which permits a customer with local exchange service, other than foreign central office service, to be immediately apprised of the calling telephone number of a call placed to the customer.
At the time the incoming call is placed, the calling telephone number is forwarded from the terminating central office to compatible customer display equipment associated with the customer's local exchange service. The calling telephone number is then delivered to the display device during the first silent interval of ringing.
For calls originating from a line with a multiline hunt group, ordinarily the main telephone number is delivered. If the calling identification information is not available for forwarding to the called party, the customer's display device will give an anonymous indication. Calling identification information is unavailable from calls made through some large PBX systems, from most cellular radio calls, and currently from interexchange carrier calls. Nor is the calling identification information made available when incoming calls have been handled by an operator or charged to credit cards.
Customers subscribing to CNID will be responsible for the provision of compatible display equipment. The Company assumes no liability for any incompatibility of the customer provided display equipment.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
a. Basic Operating Features (Cont'd)
Calling Number Identification Delivery (CNID) (Cont'd) - CNID information may not be sold or given to another without the caller's consent. CNID information may only be used for: (a) routing or completion of calls. (b) billing of calls, (c) account management purposes, (d) services directly related to the call or transaction, (e) verification of calling party identity and (f) marketing products or services that are directly related to those previously acquired by the customer for the number delivery services subscriber. This applies if the number services subscriber has an existing relationship with the customer. CNID customers failing to comply with any of these conditions will have their service terminated.
Cancel Calling Number Delivery (Per Call or Per Line) is also available to subscribers as described in Section 6 of this Local Terms of Service.
Direct Inward Dialing - Allows incoming calls from the exchange network to reach a specific station without attendant assistance.
Direct Outward Dialing - Allows station users to place external calls to the exchange network without attendant assistance.
Distinctive Ringing - Permits a station user to determine by the cadence of the ringing, whether a call is internal or external.
Touch Call - Equips all station lines for touch call dialing.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
b. MBKS Basic Service
Analog Shared Directory Number - Allows several MBKS station sets to share one or more DNs. Originating and terminating events on one station set affect all stations sharing that DN. The shared DNs can have multiple call appearances, multiple calls can exist on one DN, and more than one station sharing the DN can have a call active on that shared DN.
Call Alternation - This feature allows a station user to hold one call, make another call then talk alternately between the two parties.
Call Forwarding - This feature provides the option of fixed and/or variable forwarding of a station's incoming calls to a predetermined number. Includes all incoming calls to a predetermined number. Includes all calls or only calls reaching a busy or no answer conditions (Fixed Forwarding is established and changed by the Telephone Company, whereas variable forwarding is established and changed by the station user).
Conference Calling - allows a user to set up a conference call. Conference calls can include members of the customer group and parties outside the group. Up to six parties can be connected.
Drop - Allows a user to disconnect the last party added to a conference call, or the other party if only two parties are conferenced.
Hold - Allows the MBKS set user to place a call on hold by pressing the function button. Any MBKS set with the call appearance for call on hold can pick up the call by pressing the call appearance button.
Key System Coverage for Analog Lines - Allows an analog station set to share calls with the ISDN station set.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
b. MBKS Basic Service (Cont'd)
Multiple Directory Number Buttons - Provide access to more than one Directory Number (DN) on the MBKS set. Indicator lights show the status of the DN (idle, call on hold, call in progress, etc.)
Shared Call Appearances of Directory Numbers - Allows several MBKS station sets to share one or more Directory Numbers. Originating and terminating events on one station set affect all stations showing that Directory Number. The shared Directory Numbers can have multiple call appearances, multiple calls can exist on one Directory Number, and more than one station showing the Directory Number can have a call active on that shared Directory Number.
Speed Calling - (Also known as Abbreviated Dialing) permits the customer to dial selected numbers using fewer digits than normally required. This is accomplished through the assignment of abbreviated codes to frequently called numbers. One and two-digit speed calling lists are available. The Speed Calling Feature is available to individual lines, and members (some of all) of a multiline hunt group. Speed Calling lists assigned to individual lines can be shared by other lines at the customer's request. For the BRCS feature, the service providers can define list sizes and up to three digit access codes.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
c. Circuit Switched Data 1000 Package
Data Call Forward - allows a customer to forward incoming calls to another telephone number.
Data Multi-Line Hunt Group - provides sequential hunting among lines in a hunt group for calls to a pilot number.
Data Speed Call-Short List - allows speed calling over a Circuit Switched Data Channel. A short list allows storing up to eight numbers.
Data Toll Restriction - denies toll calls attempted from Circuit Switched Data Channels.
d. Circuit Switched Data 2000 Package - includes CSD 1000 Package plus
Data Circular Hunting - searches for a vacant line in a hunt group for calls to a pilot number. The hunting starts from the idle line found by the previous hunt.
Data Speed Call-Long List - allows speed calling over a Circuit Switched Data Channel. A long list allows storing up to thirty numbers.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
e. X.25 Basic Package
X.25 Flow Control Parameter Negotiation permits negotiation on a per call basis of the flow control parameters. This consists of automatically negotiating the maximum packet size and window size for each direction of data transmission.
X.25 Incoming Calls Barred prohibits a data terminal from terminating an incoming call.
X.25 Outgoing Calls Barred prohibits a data terminal from originating outgoing virtual calls.
X.25 Reverse Charge permits a called party to be billed for a call.
X.25 Reverse Charge Acceptance allows a called party to accept charges for incoming calls.
X.25 Throughput Class Negotiation allows the calling data terminal to request specific throughput classes in a call request package for both directions of data transmission.
X.25 Transmit Delay Selection and Indication allows the data terminal to specify an acceptance transit delay on a per-call basis for virtual call.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
C. Features Offered (Cont'd)
3. Feature Package Elements and Definitions (Cont'd)
f. X.25 Deluxe Package - Includes X.25 Basic Package plus the following:
X.25 Closed User Groups allows ISDN subscribers to establish subnetworks within which the members of a closed user group can communicate. A member can not communicate with parties outside of the closed user group. Closed user groups are established by a service order. A user can belong to more than one closed user group.
X.25 Fast Select allows a data terminal to send as many as 128 bytes of data in addition to call setup and clearing packets.
X.25 Fast Select Acceptance allows transmitting incoming call packets with the fast select facility to a compatible destination terminal.
X.25 Hunt Groups allows grouping access lines so that a packet switched data call incoming to a hunt group is completed if there is an open channel on an access line within the hunt group. A Hunt Group is established by service order. Members of a Hunt Group can be distributed among the ISDN switching modules within the central office switch, but the Hunt Group cannot span switches. A Basic Rate Interface line within a Hunt Group can have its own address (individual line addressing) and can accept calls independent of the Hunt Group. A Hunt Group can have multiple group addresses.
X.25 One-Way Outgoing Logical Channel allows an ISDN subscriber to specify the number of channels to be used for originating calls.
X.25 Permanent Virtual Circuit allows packet switching to be implemented over a dedicated channel without needing call setup or clearing.
4. Individual Services
Data Direct Connect provides an automatic connection between a calling line that goes off hook and a predetermined telephone number.
5. Usage Options
Block of Time is a fixed monthly recurring charge for a predefined number of hours (25, 50 or 100). May be chosen by the customer as an alternative to flat rate or measured service.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
D. Rates and Charges
1. Home Digital (ISDN) Single Line Service
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Rate Rate Charge
Digital (ISDN) Signal Line Access a. Month-to-Month $32.55 $34.17 $50.00 b. 12 Months 27.30 28.66 c. 36 Months 24.15 25.35
Channel Capability B-Voice/CSD, Per line a. Month-to-Month $2.10 $2.20 -- b. 12 Months 2.10 2.20 c. 36 Months 2.10 2.20
D Packet, Per channel a. Month-to-Month $5.25 $5.51 -- b. 12 Months 5.25 5.51 c. 36 Months 5.25 5.51
(1) Exchanges applicable to each category are listed in Section 4.1.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
D. Rates and Charges (Cont’d)
2. Business Digital (ISDN) Single Line Service
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Rate Rate Charge
Digital (ISDN) Signal Line Access a. Month-to-Month $40.95 $42.99 $50.00 (2) b. 12 Months 35.70 37.48 c. 36 Months 32.55 34.17
Channel Capability B-Voice/CSD, Per line a. Month-to-Month 5.25 5.51 -- b. 12 Months 5.25 5.51 c. 36 Months 5.25 5.51
D Packet, Per channel a. Month-to-Month 5.25 5.51 -- b. 12 Months 5.25 5.51 c. 36 Months 5.25 5.51
(1) Exchanges applicable to each category are listed in Section 4.1. (2) Apply appropriate Service Charges as shown in Section 5 of this Local Terms of Service. The nonrecurring charge of $50.00 applies to month-to-month rate only.
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DIGITAL DATA AND NETWORK SERVICES
7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
D. Rates and Charges (Cont’d)
3. Usage Options (2) Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
a. Home Digital (ISDN),per line (1) 25 hour block of time (3) $26.25 $27.56 --
(2) 50 hour block of time (3) 45.15 47.40 --
(3) Flat Rate 52.50 55.12 --
b. Business Digital (ISDN), per line (1) 50 hour block of time (3) $45.15 $47.40 --
(2) 100 hour block 84.00 88.20 -- of time (3)
(3) Measured (4) (4) --
(1) Exchanges applicable to each category are listed in Section 4.1. (2) When customers subscribe to a block of time, all local voice and circuit switched data calls apply toward the block of time. Blocks of time pertain to B channel use only and blocks of time do not include packet switched data. Applicable toll charges are in addition, as required. (3) Overtime for all local voice and circuit switched data calls occurring beyond the subscribed block of time will be billed at a rate of $.05 (five cents) per minute. (4) The appropriate usage rates as specified in this Section under Switched Data Service, Network Usage, I.7 apply for all local, originating circuit switched data calls.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
D. Rates and Charges (Cont’d)
4. Feature Package Rates (Home or Business)
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Rate Rate Charge Basic Operating, per line - - -
MBKS Basic Svc, per line a. Monthly Rate $6.30 $6.61 $25.00 b. 12 Months 6.30 6.61 c. 36 Months 6.30 6.61
CSD 1000, per line a. Monthly Rate 3.15 3.30 15.00 b. 12 Months 3.15 3.30 c. 36 Months 3.15 3.30
CSD 2000, per line a. Monthly Rate 5.25 5.51 15.00 b. 12 Months 5.25 5.51 c. 36 Months 5.25 5.51
X.25 Basic, per line - - --
X.25 Deluxe Pkg, per line a. Monthly Rate 5.25 5.51 15.00 b. 12 Months 5.25 5.51 c. 36 Months 5.25 5.51
5. Individual Optional Feature Rates Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Rate Rate Charge Data Direct Connect, per line a. Monthly Rate $1.05 $1.10 -- b. 12 Months 1.05 1.10 c. 36 Months 1.05 1.10
(1) Exchanges applicable to each category are listed in Section 4.1.
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7.11 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SINGLE LINE SERVICES (Cont’d)
D. Rates and Charges (Cont’d)
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge
6. Digital (ISDN) Individual $22.05 $23.15 $50.00 Line Loop Extension (2), per line
7. Foreign Exchange Provisioning, a. per line 78.75 82.68 --
b. Interoffice Transport, per line 7.87 8.26 --
8. Additional Directory Numbers 2.10 2.20 -- each
9. Data Base Changes $25.00 (4) Software Changes (3), Add Line Features
(1) Exchanges applicable to each category are listed in Section 4.1. (2) These rates apply in addition to the R1 or B1 rates. (3) Applies to changes to existing services. (4) Data Base Additions or Changes not listed in this Local Terms of Service will be charged a rate of $50.00 per hour, or fraction thereof.
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DIGITAL DATA AND NETWORK SERVICES
7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI)
Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers. Current customers may migrate existing services to Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) Business Service of this Local Terms of Service at any time without incurring any Nonrecurring Charges or Service Charges. TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP.
A. General
1. Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) is a central office based service arrangement that is an alternative for individual access services, such as Direct Inward Dialing (DID), Direct Outward Dialing (DOD), 800/888 Services, Wide Area Telecommunications Services, and local business trunks.
2. ISDN-PRI is provisioned on a clear channel 1.544 megabit per second (Mbps) facility and uses the ISDN architecture of 23 "B" channels and one "D" channel or 24 "B" channels to provide the customer with the capabilities of simultaneous access, transmission and switching of voice, data and imaging services via channelized transport.
3. ISDN-PRI provides the capability to transport customer information in the form of circuit- switched voice or data up to 64 Kbps over any "B" channel. One "D" channel can control up to 20 PRI trunks. In these cases, a single "D" channel in one ISDN-PRI trunk handles all signaling and control functions of the other trunks in the arrangement, which allows supplemental trunks to consist of 24 "B" channels.
4. ISDN-PRI and other local services are offered on an end user basis only. Use of such services for transmitting interexchange traffic that does not either originate or terminate at the customer premises is prohibited.
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7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI) (1) (Cont’d)
B. Regulations
1. ISDN-PRI service is available from serving central offices equipped with the necessary "clear channel" facilities to provide ISDN-PRI service. Feature availability and service capabilities are dependent on the facilities and the digital technology providing the service.
2. Customer Provided Equipment (CPE) must be NI-2 compliant (meet the National Standard for PRI). Any CPE that requires custom switch features not supported in the NI-2 specification may be supported as an exception. Each exception may require additional transport charges that can be found in Section 19 (Digital Data Transmission Services).
3. In the event the serving central office is not so equipped, upon the Company's discretion, CENTURYTEL will provide PRI service from an alternate local (or foreign) serving central office (determined by CENTURYTEL), within the same calling scope at no additional charge to the customer.
4. When a customer's serving central office is not suitably equipped and the customer chooses to subscribe to ISDN-PRI Service from another Telephone Company designated ISDN-PRI serving central office, the customer will utilize the dialing plan associated with the designated ISDN-PRI serving central office. The PRI Access and PRI Facility charges will apply in addition to the special transport, as specified in Section 19 (Digital Data Transmission Services).
5. This Local Terms of Service provides for PRI switching capabilities only and additional services must be subscribed to under separate sections of this Local Terms of Service. Each ISDN-PRI trunk group is provided with one telephone number. Additional numbers may be purchased at the rates specified in Section 10 for DID Service.
(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.
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7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI) (1) (Cont’d)
B. Regulations (Cont’d)
6. This Local Terms of Service does not provide for the transmission of packet data on the "B" or "D" channels, but can be provided on an individual case basis.
7. Termination Liability Terms and Conditions, See Section 2, General Terms and Conditions.
8. During the initial term commitment, the customer may add PRI services at the same monthly rate specified in the customer's original contract.
9. If a customer discontinues other CenturyTel services and establishes ISDN-PRI that utilizes the same facilities (i.e., Digital Channel Service) the nonrecurring charge associated with the ISDN-PRI facilities (DS1 facilities) will be waived for the same quantity replaced by the ISDN-PRI facilities to which the customer currently subscribes. The nonrecurring charges associated with the ISDN-PRI access portion of the new service applies in all instances.
10. The PRI Subsequent Activity Charge (SAC) is applicable for any changes to customer configurations after the initial installation. The SAC is applicable per occurrence and not based on the number of trunks.
(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.
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7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI) (1) (Cont’d)
C. Rate Structure
1. PRI Features
The following B-channel features are offered to the customer, at no additional charge.
a. Caller ID Number is a standard feature within a system between an ISDN-PRI Service and a Centrex System or between two or more ISDN-PRI Services belonging to the same customer.
b. "D" Channel Back-Up automatically takes over for a failed "D" channel in case of trouble. This may be subscribed to as part of a 23B+D Channel Back-Up arrangement.
c. Call-by-Call Service Selection provides an option to the dedicated channel configuration by allowing channels to be configured to access multiple services on a per call basis. With this feature, separate facilities are not required for individual services, such as DID, DOD, WATS, 800/888 services, and local switched access lines.
d. Clear Channel Capability allows the customer to transport 64 Kbps over the PRI channels with no constraint on the quantity or sequence of bits using the "Bipolar with Eight Zero Substitution" method of providing bit sequence independence.
e. Fractional DS1 ISDN-Originating allows the customer to set up N x 64 Kbps calls from an ISDN-PRI in real-time and in the same manner as any circuit switched ISDN call.
f. Fractional DS1 ISDN-Terminating allows the customer to receive N x 64 Kbps calls from an ISDN-PRI in real-time and in the same manner as any circuit switched ISDN call.
g. Non-Facility Associated Signaling (NFAS) allows the D-channel signaling entity to assign calls to channels on more than one interface (including the one containing the D-channel). The collection of these B-channels and the controlling D-channel is called a PRI group. Up to 20 DS1 Facilities can be assigned to a PRI group.
(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.
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7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI) (1) (Cont’d)
C. Rate Structure (Cont’d)
2. Channel Activations
a. Channel Activation charges will apply to provide voice or circuit switched data capability for up to twenty-four (24) B - channels.
3. Channel Usage
a. Voice/Data channel usage rates will apply on a per channel basis.
4. Subsequent Activity
a. Non-recurring charges for database configuration work will apply for all subsequent activity related to changes in channel configuration or ISDN-PRI attributes. The database charges are applies on a per PRI Access.
(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers
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DIGITAL DATA AND NETWORK SERVICES
7.12 INTEGRATED SERVICES DIGITAL NETWORK - PRIMARY RATE INTERFACE (ISDN-PRI) (1) (Cont’d)
D. Rates and Charges
Schedules Schedule “A” and “C” (2) “B” (2) Nonrecurring Monthly Rate Monthly Rate Charge (3)
1. ISDN-PRI Facility (4) (4) (3)
2. ISDN-PRI Access a. 12-Month Contract $462.00 $485.10 $500.00 b. 36-Month Contract 414.75 435.48 500.00 c. 60-Month Contract 367.50 385.87 500.00
3. Channel Activations and Usage, per channel a. Voice/Data Channel 15.75 16.53 -- Activation - Flat Rate b. Voice/Data Channel 5.25 5.51 -- Activation-Measured PLUS Usage (5)
4. Subsequent Activity -- -- 200.00 Charge (SAC), per occurrence
(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers. (2) Exchanges applicable to each category are listed in Section 4.1. (3) Service charges reflected in Section 5 of this Local Terms of Service will not apply in addition to the nonrecurring charges specified below. (4) The applicable rates and charges for the ISDN-PRI Facility are the monthly and nonrecurring charges for 1.544 Access Line and Special Transport, as specified in High Capacity DS1 Service in Section 7 of this Local Terms of Service. (5) The applicable rates and charges for Data Channel Usage are the network usage rates for Switched Data Service, as specified in this Section of this Local Terms of Service.
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7.13 BUSINESS ASSIST
A. General
1. Business Assist provides an intra-exchange digital facility between the customer premises and the local serving wire center and will be used by the customer to aggregate their telecommunication services onto a digital local loop. It is an intra-exchange service that can be utilized with other intra-state services that provide transport between two or more central offices. Business Assist includes:
a Exchange Dial Tone service, e.g., exchange lines/trunks.
b Digital Data Services (56/64 Kbps increments)
2. Business Assist is comprised of the following components:
Business Assist Facility Business Assist Digital Channels
a Connection charges will be at the rates and charges specified in Section 5.3 of this Local Terms of Service.
b Business Assist is available as a DS1 (1.544 Mbps) facility with increments of up to 24 DS0 channels. Term Payment Plans are available in quantities of 12, 24 or 36 months. At the expiration date of the customer's selected Term Payment Plan period, the customer may continue service under a new Term Payment Plan or on a month-to-month basis at the 12 month Term Payment Plan. Rates for service under these options will be the current rates as specified in this Local Terms of Service.
3. This service is not available for use in transmitting interexchange traffic that neither originates nor terminates at the customer premises.
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7.13 BUSINESS ASSIST (Cont’d)
B. Digital Architecture
1. Business Assist provides a common line link between the customer and the local serving wire center. End-to-end private line and exchange services may utilize this digital link to the customer's premise, rather than the analog loop that might otherwise be provided. This architecture is intended to promote more efficient connectivity of analog and digital networks.
2. Business Assist will be available on a digital basis at the network interface on a customer's premises. Traditional analog services can be provided on a digital basis to a customer's premises by the Company when a customer desires them encoded in a DS1 bit stream. Under those conditions, they will be provided as DS0 channels by the Company. Each digital channel provided will have an identity only as a "time slot" within a DS1 loop. Both the Company and the customer have joint responsibilities to ensure the proper transmission of the provided services. Normal analog channel network interface specifications will be superceded by the electrical specifications of the 1.544 Mbps (DS1) that is actually terminated. Compatible digital-to-channelized conversion equipment must be provided by the customer to derive the desired analog services. Any terminating equipment necessary for digital services is the responsibility of the customer.
C. Definitions
1. Terminating Equipment: The network channel terminating equipment provided by the customer to terminate digital facilities on the customer's premises such as a Channel Service Unit/Data Service Unit (CSU/DSU) or Integrated Access Device (IAD).
2. Business Assist Facility: A multifunctional DS1 or signal between the customer premises and the local serving wire center. This digital link can be used to transport switched and dedicated services. This element acts as the transport medium for the network services ordered by the customer. The Business Assist Facility is available in quantities of DS1 facilities.
3. Business Assist Digital Channel: The connection between the Business Assist Facility and the network service accessed.
4. DS0: The term DS0 denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It is generally referred to as having a 64 Kbps transmission bit rate signal; however, customer transmission rates may be limited to 56 Kbps by existing or available central office equipment.
5. DS1: The term DS1 denotes a channel service expressed in terms of its digitally encoded bit rate in accordance with the North American hierarchy of digital signal levels. It has a 1.544 Mbps transmission bit rate and provides for the two-way simultaneous transmission of isochronous timed, Bipolar Return-to-Zero (BPRZ) bit stream format. Unframed signal formats are not permitted or compatible with Company equipment. DS1 facilities are normally provided on copper transmission medium.
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7.13 BUSINESS ASSIST (Cont’d)
D. Regulations
1. Business Assist is furnished subject to the availability of facilities and requisite digital equipment located in a central office building owned or leased by the Company. Service inquiries will be necessary to determine availability.
2. Special Construction Charges as specified in Section 2 of this Local Terms of Service may be applicable.
3. The Private Line Service – Digital Data Service as specified in Section 7 of this Local Terms of Service will apply when Business Assist is extended beyond the customer's local serving wire center.
4. The customer may activate any number or combination of digital channels within the limitations as set forth in Section 17.13.D.5 following. Digital channels may be activated coincident with or at any time subsequent to the initial installation of Business Assist. Once activated, a digital channel is subject to a minimum service period (month to month).
5. A minimum of six voice channels and two data channels must be activated for Business Assist. The total number of digital channels activated by the customer may not, at any time, exceed the total Business Assist Facility capacity.
6. When individual digital channels are activated to provide the local loop link for services offered in other sections of this Local Terms of Service, the regulations, rates, and charges specified in this Local Terms of Service will apply.
7. All Business Assist facilities must be terminated at a single equipment location on a customer's premises.
8. Channelization on a customer's premises will be provided by the customer.
9. Joint provisioning of channelized services introduces joint responsibilities between the customer and the Company as specified following:
a. Responsibilities of the Company:
(1) The Company will endeavor to activate its portion of joint service in a timely manner on the negotiated date to support installation requirements.
(2) The Company will provide the customer with information regarding the type and manufacturer of Central Office channelization equipment to be used in each application.
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DIGITAL DATA AND NETWORK SERVICES
7.13 BUSINESS ASSIST (Cont’d)
D. Regulations (Cont’d)
9. Joint provisioning of channelized services introduces joint responsibilities between the customer and the Company as specified following: (Cont’d)
a. Responsibilities of the Company: (Cont’d)
(3) The Company reserves the right to change its equipment vendors should equipment availability, price or technological advantages make such a change attractive or necessary. (4) The Company will notify the customer, generally a minimum of six months in advance, of any need to change its central office equipment to allow the customer sufficient time to respond, make any necessary changes, and schedule cooperative testing for cutover, if required. (5) Digital synchronization timing for Business Assist will be provided by the Company.
b. Responsibilities of the Customer:
(1) The customer must be prepared to activate his portion of joint service in a timely manner on the negotiated date, providing testing equipment and personnel to support installation requirements, as may be necessary. (2) The customer will be responsible for selecting his own equipment. Customer equipment must be compatible with the Company provided channelization at the Central Office.
c. Trouble resolutions:
(1) The Company will assist the customer in resolving any installation or day-to- day Business Assist problems. However, the Company does not assure responsibility for the compatibility or suitability of the customer's equipment. Dispatches to customer premises caused by customer equipment troubles will result in a Premises Visit Charge as specified in Section 5.5.B. (Z)
(2) When a customer’s Business Assist is interrupted due to any cause other than the negligence or willful act of the customer or the failure of the facilities provided by the customer, a pro-rata adjustment of the monthly charges involved will be allowed for the service and facilities rendered useless and inoperative by reason of the interruption during the time said interruption continues in excess of 24 hours from the time it is reported to or detected by the Company except as otherwise specified in this Local Terms of Service. The adjustment shall not be applicable for the time that the Company stands ready to repair the service and the customer does not provide access to the Company for such restoration work.
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DIGITAL DATA AND NETWORK SERVICES
7.13 BUSINESS ASSIST (Cont’d)
E. Application of Rates
1. Two basic rate elements; Business Assist Facility, and Business Assist Digital Channels are applicable to each Business Assist.
2. The Business Assist Facility element includes the transport between the customer premises and the local serving wire center. The Business Assist Facility is offered with 12, 24 or 36- month Term Payment Plan periods. At the expiration date of the customer's selected Term Payment Plan period, the customer may continue service under a new Term Payment Plan or on a month-to-month basis at the 12 month Term Payment Plan. Rates for service under these options will be the current rates as specified in this Local Terms of Service.
3. Digital Channel charges are recurring charges applicable for each network service (switched or dedicated, voice or data) required by the customer. Voice and data services include connectivity to the local serving wire center and associated charges such as trunk port charges or channel termination charges. Business Assist Digital Channels are offered on a month-to-month basis for each digital channel (DS0) connection.
4. Monthly rates and charges as specified in Section F.2.a following for the Business Assist Facility apply according to the requested channel capacity and the type of service used. These rates apply to the number of digital channels that are actually activated by the customer.
5. Rates and charges specified in other Local Terms of Service sections for services such as Custom Calling Services, etc., are in addition to the monthly rates for Business Assist.
6. Rates and charges for other services not included in Business Assist such as EAS, DID Numbers and Metro Calling Plan are in addition to the rates specified in this Local Terms of Service for Business Assist.
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7.13 BUSINESS ASSIST (Cont’d)
E. Application of Rates (Cont’d)
7. All elements of a Term Payment Plan will expire at the same time (be coterminous).
a. The customer may order additional Business Assist Facilities(s) during a Term Payment Plan period. The expiration date of the additional capacity(s) will be the same expiration date as the original Term Payment Plan period.
b. Business Assist Digital Channels are available on a month-to-month basis.
8. In the event Business Assist is terminated by the customer prior to completion of the initial contract period, the customer shall be liable for early termination charges calculated as follows: 100% of any remaining charges associated with the 1st year of the contract term and 50% of any remaining amount for subsequent years and a subsequent activity charge from F.1.a.(3)(b).
9. Should a customer request interconnection between different Business Assist provisioned in two or more different local serving offices, the Special Access Service – Digital Data Service Section 19 as referenced in Section D.3 preceding will apply. This charge will apply in addition to Business Assist charges for each premise for which Business Assist is provisioned.
10. Additional charges for time and materials associated with customer premises visit(s) may apply for the initial installation or for subsequent customer requested visits.
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DIGITAL DATA AND NETWORK SERVICES
7.13 BUSINESS ASSIST (Cont’d)
F. Rates and Charges
1. Nonrecurring Charges
a. Nonrecurring charges are one-time charges that apply for specific work activity, (i.e., installation of service or change to an existing service). The types of nonrecurring charges that apply for Business Assist are those listed below.
(1) Installation of Business Assist. These are nonrecurring charges associated with the work performed by the Company in connection with the physical installation activities involving central office and/or outside plant facilities during initial installation.
(2) Service Change Charge. This charge is applied per Business Assist payment plan and is associated with a customer request for additions or modifications to an existing Business Assist. This would include activities such as, but not limited to:
- Change of associated channel assignment. - Addition of supplemental features - Activate/Deactivate service connections - Early service termination.
(3) Service Ordering Charges: Nonrecurring Charge (a) Service Installation $300.00
(b) Service Change Charge, per request $150.00
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DIGITAL DATA AND NETWORK SERVICES
7.13 BUSINESS ASSIST (Cont’d)
F. Rates and Charges (Cont’d)
2. Business Assist Facility Monthly Rate a. Per Business Assist Facility 12 Month Term Payment Plan $165.00 24 Month Term Payment Plan $145.00 36 Month Term Payment Plan $125.00
3. Business Assist Digital Channels
a. Voice Service
(1) Per line, (6 line minimum)
Basic Business Line $16.00
Key Line, PBX Trunk, Centrex Line $22.00
b. Data Service*
(1) Per DS0 channel (2 channel minimum) $2.00
* If data services are provided using Frame Relay, see applicable charges in Section 19 (Digital Data Transmission Services) 19.5.F. Frame Relay I Rates. Customers who subscribe to the Business Assist will receive the following discounts on the applicable charges for Frame Relay UNI Port Only: 1 – 2 year OPP 30% Discount 3 – 4 year OPP 50% Discount
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DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE
A. General
1. Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) Business Service (“ISDN-PRI Business Service”) is a local exchange offering supported by the ISDN architecture.
2. ISDN-PRI Business Service provides a method of access to the telecommunications network called Primary Rate Access. Primary Rate Access is an ISDN based, DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line. The service provides connectivity between an ISDN-PBX or other ISDN-compatible customer premises equipment (“CPE”) and a serving central office. The basic structure for Primary Rate Access is comprised of twenty-three 64 Kbps B-Channels and one 64 Kbps D- Channel, referred to hereafter as “23-B+D”. After subscribing to the original 23-B+D configuration, the customer may subscribe to additional ISDN-PRI Business Service arrangements in as 23-B+D or as 24-B Channels. These channels may be used to connect the customer's CPE to the Public Network (i.e., inward/outward trunks, two- (D) way trunks or toll free service).
3. ISDN-PRI Business Service provides network communication paths that provide the end user with access to a variety of network services and features including data, voice and video which conforms to internationally developed, published, and recognized standards generated by the International Telecommunications Union (ITU).
4. ISDN-PRI Business Service and its optional features and functions are provided within a local access and transport area (“LATA”) from central offices where appropriate ISDN facilities are available as determined by the Company. Service inquiries will be necessary to determine availability. Special Construction charges may apply as specified in Section 2 of this Local Terms of Service.
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DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
B. Regulations
1. The minimum service period for ISDN-PRI Business Service is six months. Term Discount Plan commitment periods of one, two, three and five years are available.
2. No additional charges apply for calls to Local Calling Area and Extended Area Service (EAS) exchanges.
3. The customer is responsible for providing CPE that is compatible with ISDN-PRI Business Service.
4. The Company will not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provisioning of ISDN-PRI Business Service render any facilities provided by the customer obsolete, require modification or alteration of such equipment or system, or otherwise affect its use or performance.
5. Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user.
6. Telephone numbers transmitted via the Optional or Standard Incoming Call Identification feature are intended solely for the use of the ISDN-PRI Business Service subscriber. Resale of this call identification information is prohibited.
7. Non-Facility Associated Signaling (NFAS) provides the capability to serve multiple DS1's via a single D-Channel. This feature can be ordered where switch capabilities exist as determined by the Company. When NFAS is selected, the customer must order one ISDN-PRI Business Service arrangement as a 23-B+D arrangement. After the customer subscribes to the initial 23-B+D arrangement, the customer may subscribe to additional arrangements of either 23-B+D or 24 B-Channels. The D- Channel activated on the initial arrangement serves any additional ISDN-PRI Business Service arrangements with no D-Channel. The Company recommends that the number of B-channels supported by a single D-Channel not exceed 95.
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DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
B. Regulations (Cont'd)
8. This service is available only from central offices which have the necessary facilities to provide ISDN-PRI on the standard network platform. In the event a customer is served by a non-ISDN capable central office, the Company may provide ISDN-PRI Business Service from an alternative serving central office, as designated by the Company. The subscriber may be required to accept a foreign NXX. When a foreign NXX is required, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement, as specified in G.1. following will apply in addition to the rates normally applicable for an ISDN-PRI Business Service arrangement. The local calling area may not be the same as the local calling area of the exchange in which the customer is located.
If ISDN functionality becomes available from the central office that normally serves this subscriber, ISDN-PRI Business Service will be provided from that office and the subscriber may be required to accept a different NXX. If the subscriber chooses to continue ISDN-PRI Business Service from the alternative serving central office, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement will continue to apply in addition to the rates normally applicable for an ISDN-PRI Business Service Arrangement.
If a subscriber requests ISDN-PRI Business Service from an alternative serving central office other than that designated by the Company, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement will apply in addition to the rates normally applicable for an ISDN-PRI Business Service arrangement.
Emergency 911 calls placed over an ISDN-PRI Business Service arrangement that is provisioned via a foreign central office will be identified as originating in the alternative serving central office NXX and not the non-ISDN capable central office NXX. The Company shall not be liable for any loss or damages arising from emergency calls placed from ISDN-PRI Business Service provisioned via an alternative serving central office.
9. ISDN-PRI Business Service is available only where the customer’s service location is within the provisioning limitations as determined prior to installation of the service. Should the customer’s service location exceed said limitations, service will be provided where the Company has electrically compatible facilities available, or where existing facilities can be made electrically compatible.
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7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
B. Regulations (Cont'd)
10. One Directory Listing will be provided per D-Channel. Additional Directory Listings are available as specified in Section 9 of this Local Terms of Service.
11. Temporary Suspension of service at the customer‘s request, as defined in Section 10 of this Local Terms of Service, is not available for ISDN-PRI Business Service.
12. In order to maintain the quality of ISDN-PRI Business Service, the Company reserves the right to perform preventative maintenance and software updates to the network. The Company has classified this maintenance as indicated below:
a. Scheduled Maintenance - used to perform such functions as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Company will provide advance notice of all scheduled maintenance.
b. Demand Maintenance - may occur as a result of unexpected events and is used when ISDN-PRI network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible.
13. Rotary hunt functionality is available with ISDN-PRI Business Service at no additional charge. This functionality increases the likelihood of an incoming call being completed over an ISDN-PRI B-channel by allowing calls made to a busy number to be completed to another idle line. This functionality is exclusively within the B-channels of a single ISDN-PRI Business Service arrangement or between multiple ISDN-PRI Business Service arrangements and is not allowed between ISDN-PRI Business Service arrangements and other services, including but not limited to, Business Individual Line Service. The total number of Primary Rate Interfaces in a single, standard hunting configuration may not exceed 50.
14. Relocation of an ISDN-PRI Business Service arrangement to a new location with the same building or to a different location within the same central office serving area is considered a “move” and a Move Charge will apply for each ISDN-PRI Business Service arrangement that is relocated. Customer requested moves to a location in a different central office serving area are treated as disconnections at the existing location, and service establishment charges will apply for each ISDN-PRI Business Service arrangement established at the new location.
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7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
C. Definitions
1. B-Channel - A bi-directional synchronous channel capable of supporting 64 Kbps of digital transmission.
2. D-Channel - A digital, signaling-only channel for call establishment that is capable of supporting 64 Kbps of digital transmission.
3. Primary Rate Access Line – The facility between the serving central office and the customer’s premises. Provides transport for up to twenty-four 64 Kbps.
4. Primary Rate Interface – The central office switching elements that are dedicated to a customer’s ISDN-PRI Business Service.
5. Primary Rate Channels – B-Channels or D-Channels, as defined above.
6. Rotary Hunt Functionality - A service arrangement which allows calls made to a busy number to be completed to another idle line in that rotary number group.
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7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
D. Features
1. Standard Features
Clear Channel Capability – Allows all 64 Kbps on each B-Channel to be used for Customer information because the B-Channels on ISDN-PRI Business Service are clear as a result of all signaling and control functions being handled by a D-Channel.
D-Channel Control – Permits a single D-Channel to provide signaling and control for one or more ISDN-PRI Business Service arrangements when, after subscribing to an initial 23-B+D configuration, a customer requests additional arrangements consisting of 24 B-Channels.
Digital Voice Transmission - All voice calls are transmitted using digital signaling.
Direct Inward Dialing (DID) Signaling - Permits incoming dialed calls from the exchange network to reach a specific number served by CPE without the assistance of an attendant. The central office will outpulse digits to the CPE that can further process the calls as desired. The rates and charges for DID telephone numbers are in addition to the ISDN charges and are provided in Section 10 of this Local Terms of Service.
Dynamic Allocation of Bandwidth - Allows the voice and data services to share B- Channels and arrange them as a single trunk group. This allows incoming and outgoing voice and data calls to utilize B-Channels on a call by call basis. Without this capability, each service will have a dedicated B-Channel.
Incoming Call Identification (Caller ID Number Only) – Provides a customer with the telephone number of the calling party. Incoming call identification is provided via the D-Channel associated with an incoming call on a B-Channel to a PBX and is subject to availability and provision by the originating call’s carrier’s facilities. Customer’s CPE must be compatible with this feature.
PBX Station ID Capability - Allows the station user's (calling party’s) number to be transmitted over the ISDN-PRI D-Channel from Direct Inward Dialing equipped CPE PBXs that use ISDN-PRI. This number is provided by the originating station and must have an associated Direct Inward Dialing telephone number working in the central office.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 103
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
D. Features (Cont’d)
2. Optional Features
2 B-Channel Transfer – Provides specific central office switching capabilities. For example, when a call terminates at a given location, but is then forwarded to another location, two trunks between the Central Office and the original device are typically employed for the duration of the forwarded call. 2 B-Channel Transfer allows the central office switch to establish the call directly to the final destination and release the trunks going in and out of the forwarding device. A common use of 2 B-Channel Transfer is illustrated below.
1. Outside station Initiates call 555-1234. 2. DMS signals incoming call PBX
1. Call is initated to 555-1234
ISDN PRI
555-1234 PBX #1 (Forwarded to Voice Mail) 3. PBX notifies DMS to call. Public switch ISDN 4. Call completes to Voice Mail. PRI
PBX #2 PB X #2
Voice Mail
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 7 1st Revised Page 104
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
D. Features (Cont’d)
2. Optional Features (Cont’d)
Call-by-Call/Integrated Service Access Feature Capability - Allows the customer to dynamically allocate the use of channels for ISDN-PRI Business Service. The customer may also choose voice or data transmission on a per call basis. In addition, the customer may also choose to subscribe to more services than channels. The CPE signals the local central office as to which type of service (e.g., via inward/outward (D) trunk or toll free service lines) to access for each call. This feature is only available with two-way Primary Rate Interface.
Circular Hunt - Provides the most efficient hunting sequence available, and allows for much larger trunk groups than the standard ISDN-PRI Business Service packages. With circular hunt, an incoming call is completed to the next available trunk (bearer) in sequence starting from the last trunk selected. This can occur across multiple PRI facilities. The feature can support up to 220 Primary Rate Interfaces in a single hunting configuration. The standard limit is 50.
D-Channel Backup – Provides backup for the D-Channel for a customer with multiple ISDN-PRI Business Service arrangements by automatically switching signaling capability over to a back-up D-Channel if service to the primary D-Channel is interrupted.
E911 Call Screening - Provides for the transmission of PBX or Key System station information via the ISDN-PRI facility to local emergency services authorities. This provides for the possible identification of the specific location on a customer's premises where a 911 call originated. This option is available only in communities where local emergency authorities support the service in conjunction with the Company’s Private Switch Database Service, associated with E911 Service. This service is only available in conjunction with National ISDN-2 Protocol.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 105
DIGITAL DATA AND NETWORK SERVICES 7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
D. Features (Cont’d)
2. Optional Features (Cont’d)
Incoming Call Identification (Caller ID Name and Number) - Provides the customer with the telephone number and name of the calling party, subject to availability and provision by the originating caller’s carrier. Incoming call identification is provided via the D-Channel associated with an incoming call on a B-Channel to a PBX. The Customer's equipment must be compatible with this feature.
Main Number ID Capability – Available in lieu of the standard PBX Station ID Capability feature, this feature allows only the main number associated with an ISDN-PRI Business Service arrangement to be transmitted and available for display when a call is placed from any station associated with an ISDN-PRI Business Service arrangement.
National ISDN-2 Protocol - A communication protocol that governs interactions between the customer's equipment and the telephone network. This protocol is more advanced than the standard ISDN-PRI protocol. Most CPE is capable of using the ISDN-2 Protocol.
Network Ring Again - Enables the customer to complete calls to a busy station without continually redialing. Certain equipment restrictions may apply.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 7 1st Revised Page 106
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
E. Service Components
1. Each ISDN-PRI Business Service arrangement consists of the following functional components: - Primary Rate Access Line - Primary Rate Interface - Primary Rate Channels
2. Primary Rate Access Line – Provides a four-wire access loop from the customer premises to the serving central office. The transmission via this loop supports Clear Channel Capability. One Primary Rate Access Line is provided for every 24 channels.
b. Primary Rate Interface – Provides the multiplexing to support up to twenty-three B-Channels at 64 Kbps and one D-Channel for signaling also at 64 Kbps. When NFAS is ordered, the Primary Rate Interface can provide up to twenty-four B- Channels at 64 Kbps. Primary Rate Interfaces may be provisioned as one-way or two-way.
c. Primary Rate Channels – The initial ISDN-PRI Business Service arrangement consists of a 23-B+D configuration, with unlimited usage that will allow either voice or data transmission up to 64 Kbps. Additional arrangements may be ordered as either 23-B+D or 24-B Channel arrangements.
(2) Voice calls may be completed to both ISDN and non-ISDN lines.
(2) Data Transmission on the B-Channels will be at 64 Kbps within the switch and between ISDN-PRI compatible central offices. ISDN-PRI interconnection to non-ISDN-PRI equipped central offices may be potentially subjected to analog transmission or sub-rated to 56 Kbps.
(3) The customer may choose to subscribe to additional non exchange based services. Initial choice for these services will be 800/888 service. The (D) subscription to these services is in addition to the charges for ISDN-PRI Business Service.
2. Each Primary Rate Access Line may be active with a corresponding number of services (e.g., inward/outward trunks or toll free service) selected. The customer may (D) also choose to subscribe to more services than channels. The CPE signals the local central office as to which type of service (inward/outward trunk or toll free service) to (D) access for each call.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-01-2017 Section 7 1st Revised Page 107
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
F. Application of Rates
1. Nonrecurring charges will not be applicable for ISDN-PRI Business Service arrangements that are updated from an existing 1.544 Mbps service to ISDN-PRI Business Service.
2. The initial ISDN-PRI Business Service arrangement at any location must be configured as 23-B+D, after which additional arrangements may be ordered as either 23-B+D or as 24-B Channels.
3. Rates and charges for optional features and functions are applied to each ISDN-PRI Business Service arrangement for which a separate Primary Rate Interface is required. For example, when a customer has the initial 23-B+D arrangement and an additional arrangement configured as 24-B Channels, two Primary Rate Interfaces are provided. The feature charge applies for each Primary Rate Interface over which the optional feature is activated.
G. Rates and Charges
1. ISDN-PRI Business Service Arrangement
An ISDN-PRI Business Service Arrangement is furnished between a serving central office and the customer's designated premises. The customer must initially subscribe to a 23-B+ D configuration per location, after which additional arrangements may be ordered as 23-B+D or 24-B Channels.
The rates, charges and regulations for a High Capacity Digital DS1 (1.544 Mbps) interoffice channel apply in addition to the following rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement.
MO 17-01 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 108
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
G. Rates and Charges (Cont’d)
1. ISDN-PRI Business Service Arrangement (Cont’d)
a. ISDN-PRI Business Service Arrangement with Two-Way Primary Rate Interface (23- B+D and 24-B Channels)
(1) Monthly Rates
Term Discount Plan Commitment Period Exchanges Month-to- One Year Two Year Three Four month (1) Term Term Year Term Year Term
“A” and “C” Schedule $1,171.91 $1,171.91 $1,171.91 $1,090.01 $1,008.11 Exchanges (2)
“B” Schedule 1,230.33 1,230.33 1,230.33 1,144.32 1,058.33 Exchanges (2)
(2) Nonrecurring Charges (All Exchanges)
Term Discount Plan Commitment Period Per Arrangement Month-to- One Year Two Year Three Four month Term Term Year Term Year Term Initial $650.00 $450.00 $250.00 $ 0.00 $ 0.00 Each Additional (3) 0.00 0.00 0.00 0.00 0.00
(1) Month-to-month customers must subscribe to ISDN-PRI Business Service for a minimum service period of six months. (2) See listing of “A,” “B,” and “C” Exchanges in Section 4.1. (3) Additional facilities must be installed at the same customer designated premises on the same trip and placed on the same service order.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 109
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
G. Rates and Charges (Cont'd)
2. Optional Features Monthly Rate Nonrecurring Charge a. 2 B-Channel Transfer (1) Per Primary Rate Interface $75.00 $100.00
b. Call-by-Call/Integrated Service Access Feature Capability Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 50.00 35.00
c. Circular Hunt (1) Per Primary Rate Interface 25.00 0.00
d. D-Channel Backup (2) each channel 50.00 20.00
e. E911 Call Screening (1) Per Primary Rate Interface (up to 100 station numbers) 125.00 0.00
f. Incoming Call Identification (Caller ID Name and Number) Per Primary Rate Interface 100.00 0.00
g. Main Number ID Capability 0.00 0.00
h. National ISDN-2 Protocol (1) Per Primary Rate Interface 0.00 0.00
i. Network Ring Again (1) Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 160.00 0.00
(1) Certain equipment restrictions apply. (2) Available only to customers subscribing to more than one Primary Rate Interface.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 110
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
G. Rates and Charges (Cont'd) Monthly Rate Nonrecurring Charge 3. Optional Feature Packages
a. Premium Package, (1) Per Primary Rate Interface $195.00 $150.00 Includes: National ISDN-2 Protocol (2) E911 Call Screening (2) Incoming Call Identification (Caller ID Name and Number) Call-by-Call/Integrated Service Access Feature Capability 2 B-Channel Transfer (2)
4. Service Charges
a. Service Establishment Charges apply when a customer requests establishment of a new ISDN-PRI Business Service arrangement(s) Service Establishment Charges apply for each ISDN-PRI Business Service Arrangement that is separately ordered and/or installed. Service Establishment Charges consist of:
(1) A Service Ordering Charge as described in Section 5 of this Local Terms of Service applies for each order placed, for receiving and recording information, and processing the necessary data in connection with a customer's request for service establishment; and
(2) The applicable Nonrecurring Charge for an ISDN-PRI Business Service Arrangement. This charge covers engineering design, common centralized testing and coordination. Nonrecurring charges do not apply for additional ISDN-PRI Business Service Arrangements installed at the same customer designated premises on the same trip and placed on the same service order.
b. Premises Visit Charges are applicable per ISDN-PRI Business Service arrangement, for the termination of a channel at a customer's premises or for termination change at the same premises. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time.
Premises Visit Charge, per ISDN-PRI Business Service Arrangement $125.00
1) Only available to customers subscribed to a Two-Way ISDN-PRI Business Service arrangement under a Term Discount Plan. (2) Certain equipment restrictions apply . MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 111
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
G. Rates and Charges (Cont'd)
4. Service Charges (Cont’d)
c. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing ISDN-PRI Business Service. A Service Change Charge is applicable for each ISDN-PRI Business Service associated with the customer request (in lieu of a Service Establishment Charge).
(1) For termination change at the same premises, Physical, per ISDN-PRI Business Service arrangement $165.00
(2) For termination change at the same premises, Programming, per ISDN-PRI Business Service arrangement $35.00
d. Move Charges apply for each ISDN-PRI Business Service arrangement moved to a new location in the same building or to a different location within the same central office serving area. The Move Charge is equal to the sum of the Service Change Charges plus the Premises Visit Charge.
H. Term Discount Plan (TDP)
1. Description
a. TDP commitment periods of one, two, three, and five years are available.
b. A Customer may extend a TDP commitment period at any time during the term of a TDP. The number of months accrued under the current TDP will apply toward the commitment period of the new TDP. The rates under the new TDP will not apply retroactively toward the months accrued under the current TDP.
c. At the end of the TDP service commitment period, the customer may subscribe to a new TDP at the then prevailing rates as specified in Local Terms of Service and/or tariffs. If the customer does not select a new TDP, the prevailing rates applicable for the expired TDP will continue in effect for as long as the customer chooses to continue subscribing to the ISDN-PRI Business Service arrangements installed under the expired TDP. Additional ISDN-PRI Business Service arrangements installed after the TDP expiration date will not be eligible for the TDP rates and will be charged at the prevailing Month-to-month rates unless the customer selects a TDP for those services.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 112
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
H. Term Discount Plan (TDP) (Cont'd)
2. Rate Changes
a. Rate increases or decreases will be automatically applied to the monthly TDP rates for the remaining term of a TDP.
b. If Company initiated rate increase(s) to any rate element or combination of rate elements causes the charges for the entire ISDN-PRI Business Service arrangement under the TDP to increase by 10% or more in any plan year, Customer may cancel the TDP without incurring Early Termination Liability Charges provided Customer notifies the Company within 30 days after the effective date of the rate increase. The first 12 months of a TDP commitment period constitute a plan year. Each subsequent 12 month increment constitutes an additional plan year.
3. Early Termination Liability
a. Calculation of Early Termination Liability
If a TDP Customer disconnects all or a portion of the ISDN-PRI Business Service before the expiration of a TDP, then a Termination Liability Charge will apply to those services which are disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments remaining for the rest of the TDP. If Special Construction charges were applied to the service being terminated, any termination charges associated with Special Construction will also apply.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 113
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
H. Term Discount Plan (TDP) (Cont'd)
3. Early Termination Liability (Cont’d)
b. Waiver of Early Termination Liability
(1) Customers will not be liable for Early Termination Liability under the following circumstances:
(a) Relocation within Central Office Serving Area
If a TDP Customer relocates an existing Service arrangement to a new location within the same building or to a different location within the same central office serving area prior to the expiration of a TDP, a Termination Liability Charge will not apply, and the number of months accrued at the prior location will carry over to the new location. Move Charges will apply for each arrangement relocated.
(b) Relocation to Different Central Office Serving Area
If a TDP Customer relocates an existing Service arrangement to a location in a different central office serving area, a Termination Liability Charge will not apply if Customer converts to a new TDP commitment period that is equal to or greater than the original TDP commitment period. The number of months accrued at the prior location under the original TDP will not carry over to the new location. Service Establishment Charges will apply for the ISDN-PRI Business Service arrangement(s) installed at the new location.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 114
DIGITAL DATA AND NETWORK SERVICES
7.14 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)
H. Term Discount Plan (TDP) (Cont'd)
3. Early Termination Liability (Cont’d)
b. Waiver of Early Termination Liability (Cont’d)
(1) Customers will not be liable for Early Termination Liability under the following circumstances (Cont’d):
(c) Technology Upgrade
(i) When a service or rate element under a TDP arrangement is disconnected prior to the expiration of the TDP commitment period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, Termination Liability Charges will not apply under the following conditions:
The service period of the new TDP for the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP, and
The service orders to install the new service and disconnect the old service are related, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and
The service orders to install the new service and disconnect the old service are for the same Customer at the same location.
(ii) The Company will determine whether a replacement service qualifies as a next generation service offering.
(iii) Nonrecurring charges and Service Charges for the new service will apply according to the requirements of the new service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 1
COIN AND COINLESS TELEPHONE SERVICE [1]
8.1 CUSTOMER OWNED PAY TELEPHONE SERVICE
A. General
1. Customer Owned Pay Telephone Service (COPTS) will apply for use with customer provided instrument-implemented pay telephones at locations accessible to the public, e.g., stores, business places, including boarding or rooming houses, employee lounges and school or college buildings, where desired by the owner of the premises. Customer Owned Pay Telephone Service provides network access for coin, coinless, card reader or a combination of coin/card reader telephones.
2. Customer Owned Pay Telephones must be connected to a Customer Owned Pay Telephone access line. Only one Customer Owned Pay Telephone may be connected to a Customer Owned Pay Telephone access line. The access line must be equipped for Touch Calling.
3. Joint User Service may be furnished in connection with Customer Owned Pay Telephone Service. [2]
4. Directory listings may be provided under the regulations governing the furnishing of listings for business main line subscribers. However, listings (not indicating a business or profession) provided in connection with Customer Owned Pay Telephone Service furnished at boarding or rooming houses or at other locations where the party desiring the additional listings resides, are furnished under the regulations covering the furnishing of listings in connection with residence main line service.
5. For purposes of this Local Terms of Service, the term "customer" is defined as the party responsible for payment of the Customer Owned Pay Telephone Service access line.
6. Any surcharge established with a rate recovery mechanism to recover the costs of implementing and maintaining programs as provided for in R. S. MO 190-300 (8) and 209.255, e.g., surcharges for Emergency Telephone Number Service (9-1-1) or Dual Party Relay/Telecommunication Relay Service, shall not be imposed on access lines used to provide pay telephone service.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
[2] Joint User Service is limited to existing customers at their existing locations.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 2
COIN AND COINLESS TELEPHONE SERVICE [1]
8.1 CUSTOMER OWNED PAY TELEPHONE SERVICE (Cont’d)
B. Responsibility of the Customer
1. The customer shall be responsible for the installation, operation and maintenance of any customer-provided instrument-implemented pay telephones used in connection with this service.
2. The customer shall be responsible for payment of charges for all local and toll messages originating from or accepted at this type of service, including any applicable Directory Assistance Charges. Calls to 1411 or 1+555-1212 Directory Assistance will be charged to COPTS line customers as specified in the appropriate Operator and Directory Services section.
3. Customer-provided instrument-implemented pay telephones must be registered in compliance with Part 68 of the FCC's Registration Program or connected behind an FCC registered coupler.
4. Such customer-provided instrument-implemented pay telephones must have the following operational characteristics:
a. Must be able to access the Company operator at no charge and without using a coin.
b. Must be able to access 911 Emergency Service, where available, at no charge and without using a coin.
c. Must be able to access all interexchange carriers.
d. Must comply with all applicable federal, state and local laws and regulations concerning the use of these telephones by disabled persons and the hearing impaired.
e. Must allow the completion of both local and long distance calls.
f. Must be able to access Directory Assistance.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 3
COIN AND COINLESS TELEPHONE SERVICE [1]
8.1 CUSTOMER OWNED PAY TELEPHONE SERVICE (Cont’d)
B. Responsibility of the Customer (Cont'd)
5. Each customer must provide, attached to the set, instructions for use of the telephone, in form and substance, that comply with the applicable Federal and State regulatory rules and regulations.
6. The customer shall not program or cause to be programmed any such telephone used in connection with this service to limit the duration of a local message.
7. The customer shall be responsible for obtaining a Certificate of Service Authority (CSA) to provide Customer Owned Pay Telephone Service and for providing proof of said authority prior to installation of service.
C. Violation of Regulations
1. Where any customer-provided instrument-implemented pay telephone is in violation of the applicable CenturyLink Local Terms of Service, the Company will promptly notify the customer of the violation and will take immediate action, including the disconnection of service, as is necessary for the protection of the telecommunications network and Company employees.
2. The customer shall discontinue use of the customer-provided instrument-implemented pay telephone or correct the violation and notify the Company in writing within five days after receipt of such notice that the violation has been corrected.
3. Failure of the customer to discontinue such use or to correct the violation will result in the suspension of the customer's service until such time as the customer complies with the provisions of the applicable CenturyLink Local Terms of Service.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 4
COIN AND COINLESS TELEPHONE SERVICE [1]
8.1 CUSTOMER OWNED PAY TELEPHONE SERVICE (Cont’d)
D. Optional Features
Answer Supervision
Answer Supervision is the line side functionality that provides an electrical signal to the calling end of a switched telephone connection when the called line goes off-hook. COPTS Answer Supervision will be provided for use with COPTS Service as specified in this Local Terms of Service to assist in determining when billing for a specific call should commence.
E. Rates and Charges
1. Nonrecurring Charges, as specified in this Local Terms of Service, apply in addition to other charges specified for Customer Owned Pay Telephone Service.
2. A "local message" from Customer Owned Pay Telephone Service served by a given exchange, is a completed local call originating at such service and terminating at any service which may be called without a toll charge.
3. Customer Owned Pay Telephone Service Access Line Charge - There will be a monthly access charge for each line as follows: Monthly Rate Customer Owned Pay Telephone Service Access Line Charge See Section 4
4. See Section 10 of this Local Terms of Service for Screening and Blocking options.
5. Optional Features
Answer Supervision, per line $4.75
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 5
COIN AND COINLESS TELEPHONE SERVICE [1]
8.2 CUSTOMER OWNED PAY TELEPHONE SERVICE - COIN LINE SERVICE
A. General
1. Customer-Owned Pay Telephone (COPT) Coin Line Service is a coin voice grade exchange line that provides switch based dial tone first (DTF) coin line functionalities for non-local exchange company customer-owned pay telephones.
2. COPT Coin Line Service is provided at the request of a COPT provider that provides pay telephone service with switch based coin line functionalities to the public on a resale basis.
3. A COPT Coin Line subscriber must use a separate COPT Coin Line for each pay telephone instrument installed and will be billed the rate for each line as specified in Local Terms of Service and/or tariffs. Off-premise extensions to a COPT Coin Line are not permitted.
4. Where COPT Coin Line Service is provided, any type or grade of residence or business service offered regularly at that location may also be furnished, provided such residence or business service is confined to locations solely for use by the particular establishment.
5. The Company shall not be liable for shortages of coins deposited and/or collected from the COPT Coin Line subscriber's equipment.
6. The Company shall not be liable for end-user fraud associated with failure of the subscriber's equipment to perform.
7. Suspension of service for nonpayment, as specified in Section 2 of this Local Terms of Service, is not applicable to COPT Coin Line Service unless the instrument is located within an establishment which is temporarily closed and, as such, will be totally inaccessible to the general public for the period of suspension. In all cases, the decision to permit suspension of service for a COPT Coin Line rests with the Company.
8. The carriage and completion of local and intraLATA toll messages are provided by the Company.
9. COPT Coin Line Service will be provided from central offices where facilities are available and where technically feasible.
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 1st Revised Page 6
COIN AND COINLESS TELEPHONE SERVICE [1]
8.2 CUSTOMER OWNED PAY TELEPHONE SERVICE - COIN LINE SERVICE (Cont’d)
B. Features
1. Service is provided in equal access Stored Program Control (SPC) central offices where coin line control equipment is available.
2. Service is provided on a one-way or a two-way basis at the customer's option.
3. Coin signaling, including coin collect and coin return, is provided by the network. Coin collect identifies when a call is completed. Coin return occurs when a no answer or busy signal is encountered.
4. Billed Number Screening (BNS) is provided for the automatic blocking via validation data bases of third number billing, collect billing, or both to the line.
5. Selective Class of Call Screening is provided to alert operator services systems (live and mechanical) that a call is originating from a COPT Coin Line which may require special handling and billing treatment.
6. Central office 900 and 976 blocking is provided.
7. Standard recorded announcements used for calls from the Company's Public Telephone Service pay telephones are used for calls that originate from a COPT Coin Line.
8. All 0-, 0+ and 1+ intraLATA toll calls and 0+ local calls are handled by the Company's operator service system.
9. All 0+ interLATA calls are routed to the presubscribed carrier.
10. Coin sent paid interLATA calls from COPT Coin Lines may be routed to any Interexchange Carrier selected by the customer who has the required coin signaling capabilities (i.e., coin recognition, coin control, etc.) which are required to complete the call.
C. Responsibility of the Subscriber
1. The subscriber is subject to the requirements for COPT Service as set forth in previously.
2. The subscriber is responsible for the payment of all charges for outgoing sent-paid local calls and message toll telephone service calls.
3. Special billing and coin sharing arrangements between a COPT Coin Line Subscriber and another carrier are the responsibility of the COPT Coin Line subscriber.
4. It is the subscriber's responsibility to ensure instruments used in conjunction with the COPT Coin Line Service are compatible with the Company's network. [1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-20-2017 Section 8 2nd Revised Page 7
COIN AND COINLESS TELEPHONE SERVICE [1]
8.2 CUSTOMER OWNED PAY TELEPHONE SERVICE - COIN LINE SERVICE (Cont’d)
D. Rate Regulations
1. No charge will be imposed for incoming calls.
2. Sent-paid local calls will be rated by the COPT Coin Line subscriber's equipment.
3. Operator assisted sent-paid local calls will be rated to the end-user, plus the appropriate additive operator service charge as specified in the appropriate Operator and Directory Services section. Non-sent paid local calls will be rated to the end-user plus the appropriate additive operator service charge as specified in the appropriate Operator and Directory Services section.
4. Operator assisted sent-paid toll calls will be rated to the end-user at the long distance rate, plus the appropriate additive operator service charges. Non-sent paid toll calls will be rated to the end-user at the long distance rate and the appropriate additive operator service charges.
5. The appropriate service charges as specified in the Service Charges section are applicable for each COPTS Coin Line installed, moved, or changed.
6. Calls to 1411 or 1+555-1212 Directory Assistance will be charged to COPTS Coin Line subscribers as specified in the appropriate Operator and Directory Services section.
7. Subscribers to Customer-Owned Pay Telephone Coin Line Service may be listed in the directory as specified in the appropriate Operator and Directory Services section.
E. Rates and Charges
COPT Coin Line Service is provided on a fixed rate basis. The following monthly rate is applicable for COPT Coin Line Service on a per-line basis.
Monthly Rate Coin Line, per line (COPTCOIN/20230, COPTCOIN1W/20231) See Section 4
[1] Spectra Communication Groups, LLC d/b/a CenturyLink concurs in the terms and conditions found in this section.
MO 17-16
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 1
OPERATOR AND DIRECTORY SERVICES
9.1 DIRECTORY ASSISTANCE SERVICE
A. General
1. The Company furnishes Directory Assistance Service whereby customers may request assistance in determining telephone numbers when the listed name is provided.
2. The regulations and rates as set forth following apply to calls from customers who request assistance in obtaining telephone number information. Regarding such directory assistance calls, handling will be as follows:
a. Customers who dial 1+411 or 411 will receive telephone number information, as a local Directory Assistance call, for any exchange in which the Company has presence within the state of Missouri.
b. Customers who dial 1+ Foreign Area Code +555+1212 will be transferred from a Company operator to a non-Company operator to obtain telephone number information from that Company. Customers who dial 1+ Foreign Area Code +555+1212 are transferred to their Primary Interexchange Carrier (PIC).
c. Customers who dial 1+411, 411, 1+ Home Area Code +555+1212 or 555+1212 and request telephone number information outside of the state of Missouri, or outside the Company's exchange presence within the state, may obtain this information through the Company's National Directory Assistance/Customer Name and Address Service (Please refer to this service in this Section of the Local Terms of Service).
3. Upon request, the address information normally published in the directory will be given out by the Directory Assistance attendant for listed customers. Information for nonpublished customers will not be provided.
B. Exemptions
1. Those customers whose physical, visual, mental or reading handicaps prevent them from using the telephone directory are to be exempted from the charge for direct dialed calls to Directory Assistance; from the charge for placing a call to Directory Assistance via an operator; and the charge applicable when Directory Assistance Service charges are billed to a Company Calling Card. The method of exempting those physically, visually, mentally or reading handicapped customers shall be via the completion of an exemption form supplied by the Company and the Company's acceptance of that form.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 9 4th Revised Page 2
OPERATOR AND DIRECTORY SERVICES
9.1 DIRECTORY ASSISTANCE SERVICE (Cont’d)
C. Rates
1. Directory Assistance Charges
a. Where the customer dials the local Directory Assistance number 1+411 or 411 and requests telephone number information for any exchange in which the Company has presence within the state, the charge for each call (maximum of two requested telephone numbers per call) is:
Per call $6.99 (I)
b. Where the customer dials the Directory Assistance number 1+ Home Area Code+555-1212, the charge for each call (maximum of two requested telephone numbers per call) is:
Per call $6.99 (I)
2. Operator Charge (Applies in Addition to Directory Assistance)
a. Where the customer places a call to the Directory Assistance attendant via a Company operator, the charge for each call (maximum of two requested telephone numbers per call), in addition to the local Directory Assistance charge, is:
Per call $0.99
b. Directory Assistance charges billed to a third number, a special billing number, or a Company calling card, in addition to the local Directory Assistance rate, will be billed at:
Per call $0.99
MO2021-01
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 3
OPERATOR AND DIRECTORY SERVICES
9.2 DIRECTORY CONNECT PLUS_
A. General
1. Directory Connect Plus_ provides, an incoming Directory Assistance customer requesting a listed number, a mechanized announcement offering call completion to the requested listed number. The call is completed on a sent-paid basis (paid for by the calling customer). The Directory Connect Plus_ charge applies only to calls that are answered.
2. The mechanized announcement will instruct the caller that for an additional charge, the call will be automatically completed by depressing a specific digit on a touch-tone key pad. All completed calls will incur the Directory Connect Plus_ charge.
3. Customers may request blocking of Directory Connect Plus_ calls originating from their telephone lines by contacting the Company's business office. This stand-alone blocking arrangement is available to customers at no charge.
B. Conditions
1. Directory Connect Plus_ charges will be applicable to persons with a visual, physical, or reading handicap. The existing practice for completion of a directory assistance call at no charge, connected by an operator, remains the same.
2. Directory Connect Plus_ will be furnished only where facilities and operating conditions permit.
3. Directory Connect Plus_ will not be provided to the following services:
800 Service 900 Service 976 Service Semi-Public Telephone Service Customer Owned Pay Telephone Service
4. Provisions concerning limitations of liability and allowance for interruption of service are as set forth in Section 2, General Terms and Conditions of this Local Terms of Service.
5. This offering provides call completion only within the caller's Local Access Transport Area (LATA).
6. Directory Connect Plus_ is not available with rotary dial service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 4
OPERATOR AND DIRECTORY SERVICES
9.2 DIRECTORY CONNECT PLUS_ (Cont’d)
B. Conditions (Cont'd)
7. When a customer elects to have a call automatically completed to the number for which the Directory Assistance Listing was requested (Directory Connect Plus_) the charge shown under C. Rates, will apply per completed call. The Directory Connect Plus_ charge is in addition to any applicable Directory Assistance and/or IntraLATA toll charges.
8. Calls will be completed on a sent paid basis. Person-to-person, collect, calling card, third number or any other calls requiring operator handling are not included.
9. The Company assumes no responsibility or liability for any errors in the information furnished. The caller shall indemnify the Telephone Company and hold it free and harmless of and from any and all claims, demands or damages that shall arise from the use of the service.
C. Rates
1. A charge of $0.00 will apply for each Directory Connect Plus call completed.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 9 4th Revised Page 5
OPERATOR AND DIRECTORY SERVICES
9.3 NATIONAL DIRECTORY ASSISTANCE/CUSTOMER NAME AND ADDRESS SERVICE
A. General
National Directory Assistance (NDA) will provide the customer with directory listings from CenturyTel's directory assistance database. This database will make all CenturyTel listings available to any operator workstation along with national listings from other provider database(s). CenturyTel will provide listings for residential, business, government, GTE 1-800, and GTE local emergency numbers. Customer Name and Address (CNA) Service is a reverse search feature which allows the caller to request a customer's name and/or address after giving the directory assistance operator a complete phone number.
B. Conditions
1. The customer will receive a maximum up to two listings per call, i.e., two NDA numbers, one NDA number and one CNA listing or two CNA listings.
2. Customers who make operator assisted calls to National Directory Assistance or to obtain Customer Name and Address Service will be charged the NDA/CNA rate plus the applicable operator surcharge as set forth in the Company's tariff and/or Local Terms of Service.
3. The Company shall not be liable for any errors or omissions, whether arising through negligence or otherwise, in the information furnished; and the customer shall indemnify and save the Company harmless against all claims (including costs and attorney's fees) that may arise from the use of the service.
4. The customer will have access to any in-or-out-of-franchise, number/address listing within the continental United States, Alaska and Hawaii, with the exception of non- published listings. When a non-published number/address is requested, the message "Non-published number/address" or "NP" is displayed and no information will be available.
5. Charges for National Directory Assistance/Customer Name and Address Service are not applicable to calls placed by customers who certify they are unable to use a directory because of a handicap. (For further details please refer to Directory Assistance Service, Sheet 2 in this section of the Local Terms of Service, under C. Exemptions).
6. National Directory Assistance and Customer Name and Address Service will be available where technology permits.
C. Rates
1. For each call to the National Directory Assistance/ Customer Name and Address Service $6.99 (I)
MO2021-01
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 6
OPERATOR AND DIRECTORY SERVICES
9.4 DIRECTORY LISTINGS
A. General
1. One Directory listing is furnished without charge to each customer in conformity to the Company's practices with respect to its directories. Listings are intended primarily for the purpose of identification and are limited to information which is essential to such identification. Directories are furnished only as an aid to the use of the telephone service facilities and the Company reserves the right to refuse to insert any listing in its directories which does not facilitate telephone service.
B. Conditions
1. A Primary Listing is furnished as part of and in the rates for telephone service. The Primary Listing may include the name, address and telephone number of:
a. The individual, organization, firm or corporation contracting for the service.
b. A residential Primary listing may consist of a duel name listing whereby two individuals with the same surname who reside at the same address may both be listed with no more than two given names. Each given name for the purposes of this Local Terms of Service is defined as any combination, not to exceed two, of the following:
(1) First name (2) Middle name (3) Initial (4) Nickname (5) Maiden name
c. A Duplicate Listing reversing the order of the individuals' given names above may be provided at the rates for Additional Listings.
d. When two or more lines serve a customer in a group arranged for a "hunting" operator, each group of lines is considered one telephone number and is entitled to only one Primary Listing.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-13-2015 Section 9 1st Revised Page 7 Cancels Original Page 7
OPERATOR AND DIRECTORY SERVICES
9.4 DIRECTORY LISTINGS (Cont’d)
B. Conditions (Cont'd)
2. An Additional Listing may also include the same address and telephone number as the Primary Listing, except that a different address may be shown for off-premises stations located on other premises occupied solely by the customer.
Additional Listings may be furnished with business or residence service for persons who occupy the same premises.
3. An Alternate Listing (charged as an Additional Listing) refers a calling party to certain other telephone numbers after business hours or on Sundays or holidays, or if there is no answer on the first listed number.
Where the alternate call number is to be that of another customer, the listing will be furnished only when the other customer is agreeable to the use of their number.
4. Cross-Reference Listings (charged as an Additional Listing) enable a customer to use a former listing to refer customers to his new listing appearing elsewhere in the directory. Cross-Reference Listings do not include an address or telephone number and are permitted when, in the opinion of the Company, they are necessary for the proper identification of the customer, and are not desired to secure a preferential position in the directory or for advertising purposes.
As an aid to the service, Cross-Reference Listings may be provided without charge in connection with the service of federal, state for municipal governmental agencies.
5. A Foreign Listing is a listing in any of the Company's directory for which the customer does not have local service. The rate for a Foreign Listing will be the rate listed in the Tariff and/or Local Terms of Service.
6. Line of Information (charged as an Additional Listing) is listed information in addition to a primary or extra listing that is intended to supply additional or special instructions to the calling parties, e.g., office hours.
MO 15-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-13-2015 Section 9 Original Page 7.1
OPERATOR AND DIRECTORY SERVICES
9.4 DIRECTORY LISTINGS (Cont’d)
B. Conditions (Cont'd)
7. Non published Service is the omission of a customer's listing from both the telephone directory and Directory Assistance records.
a. When Nonpublished Service is to be furnished, the customer will hold the Company harmless from any damages which might arise, and will absolve the Company from any responsibility for the failure of the customer to receive calls because of the nonpublished listing.
b. The rate for a Nonpublished Service is specified in this Local Terms of Service.
c. The rate for non published and nonlisted services does not apply to the following:
(1) Customer With a Published Listing - If a customer has both published and nonpublished/nonlisted listings for the same address and class for service, the nonpublished/nonlisted monthly recurring charge will not apply.
(2) Customer With a Nonpublished/Nonlisted Listing - If a customer has a nonpublished/nonlisted listing, only one monthly recurring charge will be applied for any nonpublished and/or nonlisted listings for the same customer with the same class of service at the same address. If the customer has a combination of nonpublished and nonlisted listings at the same address, the nonlisted monthly recurring charge will apply.
(3) Pay Telephone Service
(4) Special Reversed Long Distance Service
(5) Foreign Exchange/Zone Service
(6) Temporary Service (service provided for a period not more than 30 days)
(7) Special Services such as teletypewriters or data services provided for customers with impaired hearing having a limited requirement for voice communication.
(8) Local Exchange Service for customer living in a hotel, hospital, retirement complex, or boarding house provided the customer is listed under the telephone listing of the establishment.
MO 15-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-15-2016 Section 9 2nd Revised Page 8
OPERATOR AND DIRECTORY SERVICES
9.4 DIRECTORY LISTINGS (Cont’d)
B. Conditions (Cont'd)
7. Non published Service is the omission of a customer's listing from both the telephone directory and Directory Assistance records. (Cont’d)
c. The rate for non published and nonlisted services does not apply to the following: (Cont’d)
(9) New listings provided to a customer because of unusual circumstances, such as harassing calls, threats, or other acts adversely affecting the health, welfare, security or service of the customer (service provided for a period not more than 30 days).
(10) To customers requesting non-published or non-listed service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.). Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order.
d. Utilization of Call Trace and Call Line Identifier
Parties with non-published numbers forfeit the privacy afforded by the service to the extent that the telephone number is identified through activation of a Call Trace or Call Line Identifier procedure whereby the name and address of the subscriber will be provided to the authorized law enforcement agency upon request.
8. Nonlisted Service is the omission of a customer's listing from the telephone directory only. It may be obtained from the Directory Assistance Operator (see 7c. for rate application exceptions).
9. Service Charges apply to change listed directory service to Nonpublished Service or Nonlisted Service. Service Charges DO NOT apply to change from Nonpublished Service or Nonlisted Service to listed Primary Listing service.
10. The charge for Directory listings begins on the day the Directory Assistance records are posted.
Certain material previously found on this page now appears on Page 9 of this section.
MO 16-02
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 9 7th Revised Page 9
OPERATOR AND DIRECTORY SERVICES
9.4 DIRECTORY LISTINGS (Cont’d)
B. Conditions (Cont'd)
11. The length of contract period is from the day on which the directory is published to the day the succeeding directory is published. Unless the listing no longer serves the customer because of disconnection, removal, etc., of the service, the minimum contract period will be at least 30 days.
12. Listings will be limited to such information as is necessary for proper identification.
13. The length of a listing may be limited by the use of abbreviations where the clarity of the listing and the identification of the customer will not be impaired.
C. Rates and Charges
1. The following monthly rates apply in addition to Service Charges and are applicable to the alphabetical section of the Telephone Directory for business and residence customers.
Residence/Business Monthly Rate
a. Primary Listings (1) --
b. Additional Listings $8.00 (I)
c. Foreign Exchange Listings 8.00 (I)
d. Nonlisted Service 9.00 (I)
e. Nonpublished Service 9.00 (I)
MO2021-01
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 10
OPERATOR AND DIRECTORY SERVICES
9.5 INTERCEPT SERVICES
A. Basic Intercept Service
1. General
Basic Intercept Service provides a service to local exchange business and residence customers who have requested their service be discontinued because they have moved to a new location or requested a change in their telephone number. Dialing the customer's former number results in a prerecorded message which announces the new number.
2. Conditions
a. Basic Intercept Service is offered to residence and business customers subject to the availability of suitable facilities.
b. Basic Intercept Service will not be provided to customers disconnected for nonpayment.
c. On Company initiated telephone number changes, the charge will not apply, and the telephone number will be intercepted for the life of the directory.
d. At the time the customer places the request for a change in their telephone number, the customer must notify the Company of the number of days, up to the life of the directory, for calls to be intercepted and referred.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 11
OPERATOR AND DIRECTORY SERVICES
9.5 INTERCEPT SERVICES (Cont’d)
A. Basic Intercept Service (Cont’d)
3. Rates and Charges
a. The following rate is in addition to any other applicable charges shown in the Company tariffs and/or local terms of service of this Company. The nonrecurring charge applies in addition to all other Service Charges when this service is ordered in conjunction with other services. Nonrecurring Charge Business Residential
(1) The Company will provide Basic Intercept Service within the exchange, at no charge, for a period of 30 days, upon request by the customer. (1) -- --
(2) Each number intercepted for each 90 day period or fraction thereof $10.80 $10.80
(1) These charges are also applicable to Direct Inward Dialing (DID) Service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 9 1st Revised Page 12
OPERATOR AND DIRECTORY SERVICES
9.6 LOCAL OPERATOR SERVICE
A. General
1. Local Operator Service is furnished to customers upon their request in order to complete local calls. Please refer to Section 16 (Long Distance Message Telecommunications Service) for a more detailed description of the following services.
2. There are three classes of local service offered: Calling Card, Operator Station Calls and Person-to-Person Calls. When operator assistance is required to complete a local call, the rates appearing in this Local Terms of Service will apply.
a. Calling Card – Customer dialed calls where the person originating the call, including from a public or semi-public telephone, completes the call either with or without the assistance of an operator and is billed, where automatic billing equipment is available to a telecommunications company calling card.
b. Operator Station Calls - Customer dialed "0-" calls where the operator completes the call and arranges billing. Can be billed to the originating telephone number, calling card, collect or to a third number. Includes operator placed calls to Directory Assistance.
c. Person-to-Person Calls - Customer dialed "0-" calls where the operator completes the call and arranges billing. Can be billed to the originating telephone number, calling card, collect or a third number.
3. Customers who identify themselves as being disabled and unable to dial the call, will not be required to pay local operator service charges for sent paid station-to-station calls from public and semi-public coin telephones.
MO 16-01 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 9 1st Revised Page 13
OPERATOR AND DIRECTORY SERVICES
9.6 LOCAL OPERATOR SERVICE
B. Conditions
Local operator assistance charges will not apply to calls placed to the Company business office, Company repair service, emergency calls, 911 or the law enforcement and public safety agencies.
C. Rates and Charges Schedules “A” and “C” (1) Schedule “B” (1) Charge Per Call Charge Per Call Operator Service
Calling Card Call .86 .90 Operator Station Call 1.69 1.77 Person-to-Person Call 3.58 3.75
(1) Exchanges applicable to each category are listed in Section 4.1
MO 16-01 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 1
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES
A. Billed Number Screening Service (BNS)
1. Billed Number Screening Service (BNS) is available to subscribers of the Company's local exchange services. This service prevents the billing of incoming collect and/or third number billed calls to a customer's telephone account.
2. The Company makes no guarantee and assumes no liability for the accuracy of Billed Number Screening Service. The customer agrees fully and completely to indemnify and save harmless the Company, its successors and assigns, from and against any and every claim, loss, damage, suit or liability arising out of the furnishing or failure to furnish Billed Number Screening Service.
3. Billed Number Screening Service is offered subject to the availability of suitable facilities. It is available to all classes of business and residence services.
4. The minimum contract period for Billed Number Screening Service is one month.
5. Rates and Charges
a. The following rates and charges apply to the provisioning of Billed Number Screening Service and are in addition to all other applicable charges as specified elsewhere in this Local Terms of Service. A Subsequent Service Order Charge applies as specified in this Local Terms of Service.
Monthly Rate (1) Option 1 - Collect and Third Number Billing, per line screened $4.10 per COPTS line screened 0.33
(2) Option 2 - Third Number Billing, per line screened 4.10 per COPTS line screened 0.33
(3) Option 3 - Collect Billing, per line screened 4.10 per COPTS line screened 0.33
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 2
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
B. Selective Class of Call Screening Service
1. Selective Class of Call Screening is an optional service available to the Company's local exchange service customers and is offered on a per line basis. The service is offered to provide customers with a choice of originating screening options. The screening provides information that will allow the restriction of originating operator-handled toll calls to be billed outgoing to a credit card, a third number or to the called party.
a. The customer will specify, at the time of the order, the restriction or restrictions desired. The customer may specify any combination of the following to restrict the billing of outgoing toll calls to:
- A Credit Card - A Third Number - Collect to the Called Number
b. This service provides for information designating the customer's line as having a requirement for special billing and defines these requirements for the CenturyTel operator.
c. The Company makes no guarantee and assumes no liability for the accuracy of Selective Class of Call Screening Service for calls outside the CENTURYTEL calling area. The customer agrees fully and completely to indemnify and save harmless the Company, its successors and assigns, from and against any and every claim, loss, damage, suit or liability arising out of the furnishing or failure to furnish Selective Class of Call Screening Service.
d. The minimum period for Selective Class of Call Screening Service is one month.
e. All local calls and calls to Company numbers, such as repair, Directory Assistance, and public emergency service numbers such as 9-1-1 will be permitted.
f. Selective Class of Call Screening Service is offered subject to the availability of suitable facilities.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 3
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
B. Selective Class of Call Screening Service (Cont'd)
1. Selective Class of Call Screening is an optional service available to … (Cont’d)
g. This service is available to hospitals, motels, and other businesses and institutions only where facilities permit.
h. Selective Class of Call Screening Service is offered to residence and business individual line customers.
i. Rates and Charges
(1) No additional service charge applies when Selective Class of Call Screening Service is installed at the initial establishment of service. When call restriction is added to or removed from an existing line, applicable service charges will apply. Monthly Rate
(a) Per line equipped $4.10
(b) Per COPTS line equipped 1.86
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 10 1st Revised Page 4
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
C. Toll Blocking Service
1. Toll Blocking Service is a central office service that restricts one plus (1+), International (011+), zero plus (0+) and/or zero minus (0-) calling. Restricted calls are directed to a central office announcement.
2. Four Toll Blocking Service options are available:
a. Option 1 - Restricts any direct dialed one plus (1+) or direct dialed International (011+) call. This includes directory assistance (1+411, 1+555-1212, 1+NPA+555- 1212). Option 1 also includes Originating Line Screening, which allows outgoing intraLATA toll calls to be charged to the called telephone, a third number, or a credit card account. Toll free 1+8XX calling will not be restricted.
b. Option 2 - Restricts any direct dialed one plus (1+) or direct dialed International (011+) calls. This includes directory assistance (1+411, 1+555-1212, 1+NPA+555- 1212). Option 2 also restricts any local or long distance zero plus (0+) or zero minus (0-) call. If 9-1-1 service is not available in an exchange, zero minus (0-) calls will be restricted to local operator assisted emergency calls. Toll free 1+ 8XX calling will not be restricted.
c. Option 3 - Restricts any direct dialed one plus (1+) or direct dialed International (011+) calls. This includes directory assistance (1+411, 1+555-1212, 1+NPA+555- 1212). Option 3 also restricts any local or long distance zero plus (0+) or zero minus (0-) call. If 9-1-1 service is not available in an exchange, zero minus (0-) calls will be restricted to local operator assisted emergency calls. Toll free 1+8XX calling will also be restricted with this option.
d. Option 4 - Designed specifically for Customer Owned Pay Telephone Service (COPTS) and Coin Line Service subscribers, this option restricts direct dialed International (011+) calls only.
e. Option 5 – Restricts direct dialed International (011+/101XXXX+011) calls and 900/976 numbers.
3. Toll Blocking Service will be provided to residence and business COPTS/Coin Line individual line customers. This service will not be provided on trunks or Centrex lines.
4. Toll Blocking Service is offered subject to the availability of suitable facilities and is limited to central offices specifically equipped to provide this service.
MO 15-26
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 5
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
C. Toll Blocking Service (Cont'd)
5. The Company makes no guarantee and assumes no liability for the accuracy of Toll Blocking Service. The customer agrees fully and completely to indemnify and save harmless the Company, its successors and assigns, from and against any and every claim, loss, damage, suit or liability arising from the restriction of telephone calls made from the customer's access line.
6. The minimum contract period for this service is one month.
7. Rates and Charges
a. The following rates and charges apply to the provisioning of Toll Blocking Service and are in addition to all other applicable charges as specified elsewhere in this Local Terms of Service.
b. The Subsequent Service Order Charge in this Local Terms of Service applies when adding or changing Toll Blocking Service on an existing account.
c. The monthly rate for toll blocking is in addition to those with which the service is associated. Monthly Nonrecurring Rate Charge
(1) Option 1, per line $4.10 $8.00
(2) Option 2, per line 4.10 8.00
(3) Option 3, per line 4.10 8.00
(4) Option 4, per line 0.00 19.95
(5) Option 5, per line 0.00 19.95
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 10 1st Revised Page 16
GENERAL SERVICES
10.6 EMERGENCY CONFERENCE SERVICE
A. General
1. Emergency Conference Service is furnished in the interest of the public safety by means of equipment located in a central office of the Company. These Conference/Alerting Systems are multistation ring down telephone conference circuits designed primarily for use in local emergency reporting and alerting applications. These systems provide simultaneous access to up to 60 local stations either from a dedicated telephone (i.e., a "master" station) or from any local telephone via a listed directory number.
2. The systems, in their reporting and alerting capacities, provide volunteer firemen and other emergency teams with emergency conferencing capabilities.
B. Conditions
1. This service will be furnished in connection with individual line service.
2. Emergency Conference Service will be contracted for a minimum service period of five years.
3. Such Emergency Conference equipment is not to be used for performing any function other than the reporting or dissemination of information of an emergency nature.
4. Service Charges apply in addition to the nonrecurring charges.
5. To expand from one system to the next system, i.e. Type 10 to Type 20, the customer will be charged the difference between their previously paid nonrecurring charge and the new nonrecurring charge.
MO 15-26
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 7
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
E. 900 Blocking Service
1. General
900 Blocking Service provides residence and business customers with the ability to block access from a particular network access line to all telephone numbers for which the 900 NPA must be dialed.
This service is classified as a local exchange telecommunications service.
2. Conditions
a. The Company's obligation to furnish network facilities for 900 Blocking Service is dependent upon the availability of suitable facilities. Because of central office and other facility limitations, it may not be possible for the Company to provide all of the services that may be requested.
b. 900 Blocking Service is available only for blocking access to all 900 NPA telephone numbers from a particular network access line, and not for blocking access to a specific 900 NPA telephone number.
3. Rates and Charges
a. The Subsequent Service Order Charge as stated in Section 5 of this Local Terms of Service is applicable to the initial business line blocked (GSEC -- BLK 900). Each additional line is subject to an additional charge as follows:
Nonrecurring Charge
(1) Business, per additional line $4.00
(2) Residence --
b. If 700, 900 and 976 Blocking Service are ordered at the same time, only one Subsequent Service Charge or Nonrecurring Charge applies per line.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 10 1st Revised Page 8
GENERAL SERVICES
10.1 CALL RESTRICTION SERVICES (Cont’d)
F. 976 Blocking Service
1. General
976 Blocking Service provides residence and business customers with the ability to block access from a particular network access line to all telephone numbers for which the prefix 976 (1+NPA+976 or 1+976) must be dialed.
This service is classified as a local exchange telecommunications service.
2. Conditions
a. The Company's obligation to furnish network facilities for 976 Blocking Service is
dependent upon the availability of suitable facilities. Because of central office and
other facility limitations, it may not be possible for the Company to provide all of
the services that may be requested.
b. 976 Blocking Service is available only for blocking access to all 976 prefix
telephone numbers from a particular network access line, and not for blocking access to a specific 976 prefix telephone number.
3. Rates and Charges
a. The Subsequent Service Order Charge as stated in Section 5 of this Local Terms of Service is applicable to the initial business line blocked (GSEC -- BLK 976). Each additional line is subject to an additional charge as follows: Nonrecurring Charge (1) Business, per additional line $4.00
(2) Residence --
b. If 700, 900 and 976 Blocking Service are ordered at the same time, only one Subsequent Service Charge or Nonrecurring Charge applies per line.
10.2 COPY OF BILL (A.K.A. DUPLICATE BILL CHARGE) (T)
A printed additional copy of regular monthly billing may be provided to customers upon request where such information is available and facilities permit.
A nonrecurring charge applies for each printed copy furnished.
Residence Business Charge per copy $4.00 $7.00
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10.3 CUSTOMIZED NUMBER SERVICE
A. General
1. Customers of the Company may request assignment of specific telephone numbers. If the telephone number or numbers requested by the customer are available, the Company may assign the number to the customer.
2. The Company will do its utmost to protect specific number assignments requested by the customer from changing. However, unavoidable circumstances may arise where the number assignment may need to be altered. In these instances, the Company reserves and retains the right:
a. To discontinue, change or reassign telephone numbers in any exchange area whenever it deems it necessary or appropriate in the conduct of its business, or in accordance with the rules and procedures of the Company. If this should occur, the Customized Number Service Charge will not be refunded to the customer.
b. To reject any request for specific telephone numbers for any reason, including but not limited to: relocation of a central office, limited central office capacity, or numbers that may, in the Company's sole opinion, be offensive to the public.
c. Of ownership of all telephone numbers and prohibits the assignment of a telephone number by or from any customer to another, except as otherwise provided in this Local Terms of Service.
B. Conditions
1. The Customized Number Service charge applies whenever a customer:
a. Requests a telephone number other than the next available number from the allocation list, and such requested number is placed into service within six months of the date of the request.
b. Requests a number change from their present number to a customized telephone number.
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10.3 CUSTOMIZED NUMBER SERVICE (Cont’d)
B. Conditions (Cont'd)
2. The Customized Number Service charge does not apply whenever a customer:
a. Requests assignment of the same telephone number that had been previously assigned to that customer.
3. Customized Number Service includes a standard directory listing consisting of the customer's name, address and telephone number. It does not include a directory listing where the number is reflected in alphabetical characters.
4. The Company shall not be liable to any customer for direct or indirect or consequential damages caused by a failure of service, change of number or assignment of a requested number to another customer whether prior to or after establishment of service. In any case the Company shall not be liable to any person, firm or corporation for an amount greater than such person, firm or corporation has actually paid to the Company for the Customized Number Service.
C. Rates and Charges
1. The Service Charges as specified in this Local Terms of Service will apply in addition to the following monthly rates. Monthly Rate Bus. Res. a. Each Customized Number requested and placed into service $3.50 $1.50
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10.4 DIRECT INWARD DIALING SERVICE (DID)
A. General
1. Direct Inward Dialing Service to customer premises located switching systems is furnished subject to the availability of facilities and the availability of telephone numbers.
2. The service includes the central office switching equipment necessary for direct inward dialing from the exchange and long distance message telecommunications network directly to terminal equipment associated with customer premises located switching systems.
3. The service must be provided on all lines in a trunk or network access line group arranged for inward service. Routing of calls to selected numbers within the direct inward dialing number group over a separate trunk or network access line group is not contemplated.
4. The charges for the service, as provided in B. Rates and Charges, following, are in addition to all applicable charges for PBX/PABX service with which this service is associated and the applicable network access line and service charges.
5. Operational characteristics of interface signal between the Company-provided connecting arrangements and the customer-provided switching equipment must conform to the rules and regulations the Company considers necessary to maintain proper standards of service.
6. The Company shall not be responsible to the customer or authorized user or joint user if changes in protection criteria or in any of the facilities, operations or procedures of the Company render any facilities provided by a customer, authorized user or joint user obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance.
7. Direct-in-dial Trunks may be provided in the quantity determined by the Company to be sufficient for adequate service, only in exchanges where the Central Office is equipped for such service. When otherwise provided, Direct-in-Dial Trunks will be furnished at rates based on cost.
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10.4 DIRECT INWARD DIALING SERVICE (DID)
A. General (Cont'd)
8. Directory listings will be provided in accordance with the regulations of this Local Terms of Service for PBX/PABX listed number trunks. Direct inward dialing numbers furnished herein are not entitled to free directory listings.
9. Customer-Provided Switching Systems must handle calls to all assigned numbers, including those that are not currently used with Specific Stations. Calls to those that are not currently used with specific stations must be routed by the customer to a recorded announcement referring the caller to another number.
B. Rates and Charges
The following rates are in addition to applicable Service Charges.
Schedules Schedule “A” and “C” (1) “B” (1) Installation Monthly Rate Monthly Rate Charge 1. Per block of 100 seven-digit numbers for direct inward dialed station numbers a. Assigned, each block $32.00 $32.00 --
2. Per block of 20 seven-digit numbers for direct inward dialed station numbers (2) a. Assigned, each block 18.00 18.00 --
3. DID, per trunk termination charge (3) 36.75 38.58 --
(1) Exchanges applicable to each category are listed in Section 4.1. (2) 20 seven-digit number blocks are available only in Digital central offices. (3) This rate applies in addition to the appropriate PBX trunk rate, see Section 4.
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10.5 DIRECT INWARD-OUTWARD DIALING (DIOD) SERVICE
A. General
Direct Inward-Outward Dialing (DIOD) Service is a Central Office based service that permits incoming calls to reach customer provided equipment, without the assistance of an attendant, and allows the trunk to be used to place outgoing calls. This service is provisioned with E&M signaling and a 4-wire connection at the customer's premises.
B. Conditions
1. DIOD Service is provided from Central Offices equipped to provide this service and subject to the availability of facilities and the availability of telephone numbers.
2. The assignment of telephone numbers and the sequence of numbers assigned to a customer are made at the discretion of the Company. Telephone number rules, regulations and charges found in Section 2 and the Direct Inward Dialing (DID) service section of this Local Terms of Service, apply to DIOD service.
3. Rotary hunt service does not apply.
4. Customer-Provided Switching Systems must handle calls to all assigned numbers, including those that are not currently used with Specific Stations. Calls to those that are not currently used with specific stations must be routed by the customer to a recorded announcement referring the caller to another number.
5. Trunks arranged for DIOD service may not be combined with trunk groups arranged to provide Direct Inward Dialing (DID) service. Overflow of calls between the two arrangements is not permitted.
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10.5 DIRECT INWARD-OUTWARD DIALING (DIOD) SERVICE (Cont’d)
B. Conditions (Cont'd)
6. If a customer's normal serving Central Office is not equipped to provide DIOD service or the customer so requests, the service may be provided if facilities permit, from a company Central Office different than that which normally serves the customer. However, the service must still be within the same LATA, at the additional prices specified herein and under the regulations applicable for Foreign Exchange (FX), or Foreign Central Office (FCO) service as found in this Section of the Local Terms of Service.
7. When DIOD service becomes available or is subsequently requested from the Central Office that normally serves the customer, the service may be transferred to the normal serving Central Office, if the customer requests such a transfer, the customer will be subject to a change in telephone numbers and will also incur Service Charges as found in Section 5 of this Local Terms of Service.
8. A change in Central Office equipment could require the customer to discontinue the service or obtain service from another Central Office. CENTURYTEL makes no guarantees and assumes no liability for loss of service to the customer, resulting from the conversion or upgrade of Central Office equipment.
9. The combining of flat rate, or message rate service is prohibited.
10. DIOD service works in conjunction with Direct Inward Dialing (DID) service and the charges specified following are in addition to applicable rates and charges for DID Service specified in this Section.
11. Contract termination liability:
a. Requires the customer, in case of early termination, to pay a penalty of 90% of the term monthly rates applied to the initial ordered quantities, for the number of months remaining in the term.
b. If, before the end of a term agreement, the customer wants to change to a longer term or a different service of the same or greater value with the same or longer term, no termination liability will apply to this change in service. A new termination agreement, based on the new service or term, will replace the original termination agreement.
c. If, before the end of a term agreement, CENTURYTEL files and gains appropriate approvals for lower rates for the contracted service, CENTURYTEL will apply the new lower rates, but the original termination liability remains and will be calculated on the original rates.
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10.5 DIRECT INWARD-OUTWARD DIALING (DIOD) SERVICE (Cont’d)
C. Rates
1. Equipment arrangement in Central Office necessary to provide in/out dialing from the exchange and message toll network directly to/from dial switching equipment installed on the customer premises: (2)
Schedules Schedule “A” and “C” (1) “B” (1) Nonrecurring Monthly Rate Monthly Rate Charge a. DIOD Station Number Blocks
(1) Per block of 100 seven-digit station numbers (4)
(2) Per block of 20 seven-digit station numbers (3) (4)
b. Per Trunk Termination
(1) Month-to-month $36.75 (5) $38.58 (5) (6)
(2) One year contract 8.00 (5) 8.00 (5) (6)
(3) Three year contract 5.00 (5) 5.00 (5) (6)
(1) Exchanges applicable to each category are listed in Section 4.1. (2) In addition to charges and rates for other services and facilities associated with this service. (3) 20 seven-digit number blocks are available only in digital central offices. (4) Refer to Direct Inward Dialing (DID) service, this Section, for rates and charges. (5) This rate applies in addition to the appropriate PBX trunk rates. Please refer to Section 4 of this Local Terms of Service. (6) A $100 non-recurring charge applies to an initial database set-up. Service charges apply as appropriate for initial and subsequent service orders.
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10.6 EMERGENCY CONFERENCE SERVICE
A. General
1. Emergency Conference Service is furnished in the interest of the public safety by means of equipment located in a central office of the Company. These Conference/Alerting Systems are multistation ring down telephone conference circuits designed primarily for use in local emergency reporting and alerting applications. These systems provide simultaneous access to up to 60 local stations either from a dedicated telephone (i.e., a "master" station) or from any local telephone via a listed directory number.
2. The systems, in their reporting and alerting capacities, provide volunteer firemen and other emergency teams with emergency conferencing capabilities.
B. Conditions
1. This service will normally be furnished in connection with individual line service. At the option of the Company when equipment and facilities permit, service may be furnished to party-line customers.
2. Emergency Conference Service will be contracted for a minimum service period of five years.
3. Such Emergency Conference equipment is not to be used for performing any function other than the reporting or dissemination of information of an emergency nature.
4. Service Charges apply in addition to the nonrecurring charges.
5. To expand from one system to the next system, i.e. Type 10 to Type 20, the customer will be charged the difference between their previously paid nonrecurring charge and the new nonrecurring charge.
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10.6 EMERGENCY CONFERENCE SERVICE (Cont’d)
C. Rates and Charges
1. Service Charges apply in addition to the following rates and charges.
Monthly Nonrecurring Rate Charge
a. Solid State - Type 10 (Maximum, 10 Stations) $46.25 $177.15
b. Solid State - Type 20 (Maximum, 20 Stations) 71.05 272.05
c. Solid State - Type 30 (Maximum, 30 Stations) 95.85 367.10
d. Options for Type 10, 20 and 30 Solid State Systems 1) Siren Control 4.50 17.15 2) Remote Answer 10 - 30 line system 1.15 4.35
e. Solid State - Type 40 (Maximum, 40 Stations) 135.35 518.35
f. Solid State - Type 50 (Maximum, 50 Stations) 165.35 633.20
g. Solid State - Type 60 (Maximum, 60 Stations) 191.75 734.30
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10.6 EMERGENCY CONFERENCE SERVICE (Cont’d)
C. Rates and Charges (Cont'd)
1. Service Charges apply in addition to the following rates and charges.(Cont'd)
Monthly Nonrecurring Rate Charge h. Options for Type 40, 50 and 60 Solid State Systems
(1) Siren Control $4.50 $17.15 (2) Manual Access 40 - 60 Line System 0.40 1.55 (3) Automatic Access 3.15 14.15 (4) Remote Answer 40 - 60 Line System 1.80 6.95
i. Automatic Type (1)
(1) Up to 10 reporting stations 25.00 25.00 (2) Up to 20 reporting stations 40.00 40.00 (3) Control relay, per siren 0.50 5.00
(4) Pushbuttons or keys, each, including 50 feet of circuit wire 0.50 5.00 (5) Each line or additional lines 2.00 -- (6) Central Office Common Equipment 12.00 5.00 (7) Additional Common Equipment 1.50 5.00 (8) Pushbutton number term 0.35 5.00
(1) Includes equipment and telephone number associated with the service. (L) Limited to existing customers at existing locations.
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GENERAL SERVICES
10.7 EMPLOYEES' TELEPHONE SERVICE
The same rules and regulations are applicable to employees and retirees of the Company as are applicable to the general public. Certain telephone services will be furnished to Company employees and Company retirees at reduced rates as authorized by Company practices and procedures.
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GENERAL SERVICES
10.8 FOREIGN EXCHANGE SERVICE
A. General
1. Foreign Exchange Service is exchange service furnished to a customer from an exchange other than the one in which he is located.
2. Foreign Exchange Service does not come within the Company's general undertaking, nor does the Company obligate itself to furnish such service generally, but will do so where facilities of such a character are available as will permit satisfactory telephone transmission. It will not be provided when there may be a resulting impairment of service or when undue expense is involved.
B. Conditions
1. Foreign Exchange Service is offered between all exchanges of this Company and other companies located within the same LATA. It will be furnished jointly with other companies only when those companies agree to furnish service in accordance with the provisions contained in this Local Terms of Service.
2. Only individual central office access line, PBX or Key trunk foreign exchange service is furnished.
3. Off-premises services will be furnished in accordance with the provisions of the local exchange, providing facilities and operating conditions permit, as specified in Local Terms of Service and/or tariffs. Off-premises service will be furnished only for the use of the foreign exchange customer.
4. If the customer is located outside of the Base Rate Area zone or mileage rates are applicable.
5. Calls beyond the local calling area of the service exchange will not be permitted. Local calling area is considered to be the line terminations served by the serving exchange, plus any extended area service which may be provided from the serving exchange.
6. Customers to Foreign Exchange service are required to take access service from the local exchange of which service would normally be rendered.
C. Rates
1. The central office connection at the foreign exchange, and the individual central office access line, PBX or Key trunk at the exchange in which the customer is located, are provided at the established monthly rates for that exchange.
2. Other services and service charges are provided at the charges - monthly and/or nonrecurring - of the exchange in which the telephone is located.
3. Additional rules, regulations and rates are set forth in Section 18 (Private Line Service).
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10.9 RESERVED TELEPHONE NUMBERS
A. General
1. Reserved Telephone Numbers are telephone numbers reserved by a customer for future use.
2. Reserved Telephone Numbers are offered subject to availability for a period not to exceed 180 days and, are not guaranteed until activated in the network.1
3. Appropriate Service Charges in Section 5 of this Local Terms of Service apply
10.10 SERVICE PERFORMANCE GUARANTEE (SPG)
A. Installation and Repair
1. Residence/Business
a. If a customer requests installation or repair of Company owned facilities used to provide service offered under this Local Terms of Service, and the installation or repair is not completed as agreed, the customer will be eligible to receive a credit. One credit per order or trouble report may be applied for the affected Service Categories.
(1) Business: Credit will be provided in accordance with above and the following conditions at the request of the customer. The Service Performance Guarantee, as agreed upon by the Company and the customer, will appear as either a $100 credit on the customer's bill or an alternative incentive of equal value will be provided to the customer.
(2) Residence: Credit will be provided in accordance with above and the following conditions at the request of the customer. The Service Performance Guarantee, as agreed upon by the Company and the customer, will appear as either a $25 credit on the customer's bill or an alternative incentive of equal value will be provided to the customer.
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10.10 SERVICE PERFORMANCE GUARANTEE (SPG) (Cont’d)
c. Installation and Repair (Cont’d)
2. Service Categories
c. Local Exchange Services, including Foreign Exchange Service, associated Custom Calling Services, General or Miscellaneous Services, CentraNet Services, and Directory Listings.
b. Enhanced and Specialized Services.
c. Private Line Services billed by the Company.
d. Message Toll Services billed by the Company.
e. 800 Services billed by the Company. (D)
c. Conditions
a. Each credit is limited to the amount described above, and is issued on a per- account basis for the affected service.
b. Credit will be extended in accordance with the above conditions only for installation or restoration of exchange, private line, message toll, or enhanced services or for installation or repair of Company owned facilities used to provide those services.
c. A credit allowance will not be extended in accordance with liability conditions as set forth in the General Rules and Regulations Section of this Local Terms of Service for the installation or repair of Company owned facilities used to provide these services.
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10.11 SHARED TENANT SERVICE
A. General
1. Shared Tenant Service (STS) is the provision of local exchange access services by the Company, to the STS customer at an STS building for the purpose of the STS customer reselling or sharing the service with the STS subscribers.
2. Shared Tenant Service equipment must meet state and federal codes with respect to telecommunications equipment. The STS customer must provide access to police, fire, 911 and other emergency services, where available; and must permit access to all Interexchange Carriers.
B. Definitions
1. The following definitions apply to Shared Tenant Service.
Shared Tenant Service Customer - Any person, corporation or other entity that provides STS within a user group and that is certificated to do so by the Missouri Public Service Commission (MPSC).
Shared Tenant Service Subscriber - Any person, corporation or other entity occupying an STS building and furnished telephone service by the STS customer.
Shared Tenant Service Building - A structure under one roof on one premise, which is wholly located in a single Company exchange and/or wire center and in which telephone service to STS subscribers is provided by an STS customer. Two or more structures on one premise which are connected by an enclosed or covered passageway are not considered a single STS building. STS may be provided in less than a building but it must be confined to a contiguous premise. Exceptions to this provision must be approved by the Missouri Public Service Commission.
New Shared Tenant Service Building - For the purpose of this Local Terms of Service, a newly constructed building is defined as one in which the Company has not previously provided permanent distribution facilities adequate to serve the occupants of the building. The provision of service to contractors during the building's construction is not considered permanent distribution facilities.
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10.11 SHARED TENANT SERVICE (Cont’d)
C. Conditions
1. Shared Tenant Service is provided for the exclusive use of the STS customer, his employees and his STS subscribers.
2. The STS customer may only offer Shared Tenant Service to the occupants of a single STS building and not to members of the general public.
3. Application for Shared Tenant Service, and application for changes in the service, must be made by the STS customer. The STS customer is responsible for payment of all charges incurred, whether such charges are associated with services provided for the use of the STS customer or services provided for the use of STS subscribers that are served by the STS arrangement. The STS customer has total responsibility for the administration, control and utilization of the resale and sharing of the service.
4. If the Shared Tenant Service customer files an application for certification and/or a waiver of the single building limitations with the Missouri Public Service Commission, a copy of the application and/or waiver request(s) must be sent concurrently to the Legal Department of CenturyTel by the STS customer.
5. Where a resale or sharing arrangement is suspected at a location that is not authorized to be Shared Tenant Service, the Company will notify the Missouri Public Service Commission. If the customer fails to seek certification from the Commission to provide Shared Tenant Service, the Company shall have the right to terminate such service.
6. The service furnished to the STS customer shall always be classified as a business service for the purpose of the application of rates as specified in Local Terms of Service and/or tariffs.
7. A Shared Tenant Service customer is entitled to one business listing in the alphabetical and classified sections of the directory. When requested by the STS customer, additional listings, as specified in this Local Terms of Service, may be provided for the STS subscribers. Additional listings will be charged at business rates.
8. The Company will distribute to the STS customer local directories as provided for in this Local Terms of Service.
9. The Shared Tenant Service Customer must utilize a Private Branch Exchange (PBX) which is registered with the Federal Communications Commission (FCC) and riser cable which conforms to all electrical codes and the Company's technical standards for riser cable or transmission facilities.
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10.11 SHARED TENANT SERVICE (Cont’d)
C. Conditions (Cont'd)
10. The Shared Tenant Service Customer may furnish his services through one or more PBXs but is restricted to the authorized limitations of the STS building as defined by this Local Terms of Service or under a Commission approved waiver. If there is more than one PBX, the Company is required to provide only one point of termination.
11. The Company will terminate its facilities and locate the network interface at an STS building in accordance with existing tariffs, local terms of service and FCC rules and regulations, and will not be responsible for service quality beyond the interconnection (network interface) with the STS customer's equipment.
12. The provision of service to an STS customer for the purpose of resale or sharing shall in no way reduce the rights of the Company nor impose additional responsibility or liability upon the Company with respect to suspension or discontinuance of service for reasons of, but not limited to, impairment of service, abandonment, abuse or nonpayment of charges.
13. In order to provide service to any customer wanting service directly from the Company at any STS building, the STS customer or building owner will:
a. Provide the Company without charge immediate and continuing right-to-use of the riser cable and other facilities within the STS building, not owned by the Company, necessary to serve its customers.
b. Provide the Company with immediate continuing access and use of any existing Company facilities within the STS building, at no charge to the Company. Should the STS customer or building owner request the Company to move, remove or rearrange any of its existing facilities within the STS building, the STS customer or building owner will give the Company right-of-way to make such moves or rearrangements and they will be charged a rate based on the cost.
c. Provide to the Company additional access and right-of- way, to enable it to place additional facilities within the STS building to serve Company customers, at no charge to the Company.
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10.11 SHARED TENANT SERVICE (Cont’d)
C. Conditions (Cont'd)
14. Riser cable that is installed or acquired by an STS customer or building owner must be the wholly owned property of the STS customer or building owner. It may not be leased or mortgaged by a third party. In addition, an easement in the riser cable shall be given to the Company at its request.
15. In existing buildings where the Company has installed the riser cable, the STS customer may either contract for a fee for the use of the Company's riser cable or install its own.
16. The Company shall have the right to require a deposit from an STS customer in accordance with the Rules and Regulations specified in this Local Terms of Service.
17. Service arrangements furnished to accredited public and private educational institutions which provide telecommunication services to students, faculty members or employees residing in dormitories or other residential quarters owned, leased or under control of the educational institution are not considered to be Shared Tenant Service arrangements.
18. When a Shared Tenant Service customer is in violation of any of the provisions in this section, the Company will promptly notify the STS customer of the violation. The STS customer shall correct the violation and shall confirm in writing to the Company within ten (10) days, following the receipt of written notice, that the violation has been corrected. Failure of the STS customer to correct the violation and to give the required written confirmation to the Company within the time stated above shall result in suspension of the STS customer's service until such time as the STS customer complies with the provisions of this Local Terms of Service.
D. Provisioning of Service
1. Provisioning of Shared Tenant Service consists of the serving central office line equipment, all outside plant facilities needed to connect the Company's serving central office with the STS building and the network interface. These facilities are provided, maintained by and shall remain the property of the Company and provide access to and from the telecommunications network for both long distance service and local calling.
2. The STS customer must provide the Company a written estimate of the type and number of facilities which will be required to service the STS customer's building. In newly constructed buildings, as defined in Paragraph B.4, this estimate must be furnished to the Company at least 180 days prior to the establishment of the Shared Tenant Service.
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10.11 SHARED TENANT SERVICE (Cont’d)
D. Provisioning of Service (Cont'd)
3. In the event an STS customer requests service in a newly constructed building, as defined in Paragraph B.4, in less than 180 days prior to the requested in-service date, the STS customer will be responsible for the incremental cost of any facilities, in excess of the facilities requested, which the Company may have already constructed in anticipation of providing service directly to the occupants of the building. Payment of these charges must be received before STS will be provided to the STS customer.
4. Charges for service connections, moves, removals and changes apply in addition to any other applicable charges as set forth in this and other Company tariffs and/or local terms of service.
5. Charges and rates for directory assistance calls, as provided by the Company, are set forth in this Local Terms of Service.
6. The Shared Tenant Service customer assumes the total and exclusive responsibility for compliance with all rules and regulations governing the use of the service including the use of service by the STS customer's subscribers.
7. Customer provided semi-public telephone instruments shall access the local exchange telephone network through a separate access line provided directly by the Company and may not be provided as a station behind a PBX.
8. The Company's responsibility for the provision of exchange service, private line service, data service or other facility type services ends at the point of connection (network interface) to the STS customer's PBX and does not extend to STS subscribers.
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10.11 SHARED TENANT SERVICE (Cont’d)
E. Obligations of the Shared Tenant Service Customer
1. In addition to the obligations set forth in this Local Terms of Service, Shared Tenant Service customers shall have the following obligations:
a. The Shared Tenant Service customer must comply with all applicable federal, state and local laws and regulations concerning the use of telephone service to disabled and/or hearing impaired persons.
b. The Shared Tenant Service customer shall provide to the Company the number of access lines and types of service provided, and the location of the STS subscribers he serves.
c. The Shared Tenant Service customer shall notify its STS subscribers in writing, that they have no right to retain any telephone number associated with the service, and that if any STS subscriber ceases utilization of the STS customer's service, that subscriber will not be permitted to retain the same telephone number.
d. The Shared Tenant Service customer will indemnify and hold the Company harmless for any damage to STS subscribers, the building owner, subsequent tenants and subsequent purchasers of the building resulting from compliance with the STS customer's requests or the terms of this Local Terms of Service.
e. Whenever "notice" is required, the Company will be responsible to give notice only to the STS customer or its authorized agent. The STS customer will notify its subscribers as necessary.
f. The Shared Tenant Service customer will be solely responsible for referral of calls for a reasonable period of time in the event an STS subscriber relocates outside the STS building or obtains telephone service from the Company or others.
g. The Shared Tenant Service customer must use only riser cable that meets the Company's technical standards for riser cable or transmission facilities. The Company has the right to inspect the riser cable before the connection of service to the STS customer, to verify that the Company's technical standards have been met. The Missouri Public Service Commission shall have the power to require the STS customer to comply with these standards.
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GENERAL SERVICES
10.11 SHARED TENANT SERVICE (Cont’d)
E. Obligations of the Shared Tenant Service Customer (Cont'd)
1. In addition to the obligations set forth in this Local Terms of Service, Shared Tenant Service customers shall have the following obligations: (Cont’d)
h. All charges associated with Shared Tenant Service will be billed to the STS customer and he is responsible for the direct payment of these charges. The applicable Terms and Conditions, regarding bill payments and suspensions are included in Section 2 of this Local Terms of Service. In the event the STS customer receives notice from the Company of pending service suspension, the STS customer will have sole responsibility to notify its STS subscribers at least two (2) days prior to the date of the pending suspension.
i. The Shared Tenant Service customer is solely responsible for any allocation, proration or distribution of any charges billed to him by the Company.
j. All trouble reports are to be directed to the Company by the STS customer.
k. In an existing building which is converted to Shared Tenant Service, the STS customer must notify in writing, ninety (90) days prior to the establishment of STS, any existing Company customers that they may continue to receive service from the Company. A copy of the notice should be provided to the Company.
l. In the event a Shared Tenant Service customer intends to discontinue the provision of resold and/or shared local exchange service to its STS building, the STS customer must provide both the Company and all STS subscribers written notice of its intended discontinuance at least 180 days prior to the proposed discontinuance.
F. Rates and Charges
1. PBX rates for Shared Tenant Service are those as specified in Section 4 of this Local Terms of Service.
2. Rates for services other than Shared Tenant Service are those as specified in the appropriate tariffs and/or local terms of service of the Company.
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GENERAL SERVICES
10.12 SPECIAL BILLING NUMBER SERVICE
A. General
Special Billing Number Service is the provision of a separate listing of toll telephone messages each month for each special billing number used in placing calls.
B. Conditions
1. Special Billing Number Service may be provided in conjunction with PBX/PABX Service.
2. The minimum period for which this service may be offered is two months.
3. Each special billing number will be issued with the same billing name as the customer's main telephone number.
4. A telephone calling card may be issued on each special billing number for the customer's convenience.
C. Rates and Charges
1. In addition to the following monthly rates, Service Charges apply.
Monthly Rate a. Special billing numbers issued as go-together numbers on the customer's main telephone number:
(1) First number $2.00 (2) Each additional number 1.15
b. Special billing numbers which are billed separately:
(1) Each number 4.25
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 10 1st Revised Page 31
GENERAL SERVICES
10.13 TOLL TAPES
A. Magnetic Toll Tapes give the customer a breakdown of long distance calling on a (D) nonrecurring or monthly basis. Monthly Nonrecurring Rate Charge
1. Toll Tape $32.65 --
2. Toll Tape on request -- $40.65
10.14 VACATION NUMBER RESERVATION
A. General
Vacation Number Reservation provides for temporary suspension of service at customer request for a period of not less than one (1) month and not to exceed nine (9) months in a twelve (12) month period. Vacation Number Reservation applies only to residential and business access line rates. It does not apply to Key, PBX, Centrex lines, or Trunks, calling features or bundled services. The customer’s account must be current to be placed on Vacation Number Reservation. After service has been restored, there will be a minimum of one (1) month’s charge for full service before the service can again be put on Vacation Number Reservation.
B. Rates
The charge for Vacation Number Reservation is Fifty (50) percent of the regular flat rated monthly access line rate.
C. Conditions
1. Telephone service will be completely disconnected during the period of Vacation Number Reservation; there will be no dial tone.
2. If the customer has not requested that the service be restored after nine (9) months of Vacation Number Reservation, the service will revert back to the standard rate; however, full service (dial tone) will not be restored until the customer requests such by contacting the Telephone Company. The customer will be notified of the date of the discount expiration in advance.
3. There will be no charge to activate Vacation Number Reservation. Applicable nonrecurring charges will apply each time Vacation Number Reservation is restored to full service.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 32
GENERAL SERVICES
10.15 RESIDENCE CUSTOMER REFERRAL PROGRAM
A. Terms and Conditions
1. Existing residence customers may be eligible for a one-time $50 bill credit when they submit a referral via the Company’s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company’s existing referring customer who generated the on-line referral under this program. Once confirmed, this one-time $50 bill credit will be applied to the referring customer’s account within sixty days. This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months. Each customer is limited to a maximum of $600 in referral credits per calendar year.
2. New residence customers may be eligible for a $10 bill credit for six consecutive months. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company’s existing referring customer who generated the on-line referral under this program. Once confirmed, the $10 bill credits will be applied to the referred customer’s account during each of the referred customer’s first six bill cycles with the Company. If the referred customer discontinues the local exchange service prior to the end of the six month period, no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 33
GENERAL SERVICES
10.16 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM
A. Description of the Service
The TSP System is a service that provides for the priority provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications services. The TSP System applies only to NSEP services, includes local exchange service, Foreign Exchange Service, and Private Line Service and Channels, and provides the Telephone Company with a guide to the sequence in which services are to be provisioned and/or restored.
All facilities that can be identified by a unique circuit identifier can be provisioned for TSP service by the Telephone Company.
B. Obtaining TSP System Service
The Executive Office of the President through the TSP Program Office, is empowered with the authority to receive, evaluate and process requests for TSP services. The TSP Program Office makes the priority level assignments and issues the TSP authorization code reflecting the priority assignment associated with a request. The customer provides the TSP authorization code, in addition to all the other details necessary to complete the order to the Telephone Company to obtain TSP System service.
The TSP authorization code, assigned on a per order basis, consists of a 12-character field consisting of a nine-character control ID followed by a dash and a two-character field specifying the priority level assignment. Its structure is as follows:
TSPxxxxxn-yy
The "x"s represent a sequence of numbers unique to each TSP authorization code and the "n" is a one character alphanumeric check digit. The first "y" contains the provisioning priority level assignment and the second "y" contains the restoration priority level assignment.
C. Provisioning Priority
If the customer requires service within a shorter time interval than the Telephone Company can provide, and the requested service qualifies for TSP, the customer may elect to invoke National Security Emergency Preparedness (NSEP) Treatment and obtain the appropriate provisioning priority assignment from the TSP Program Office. Acceptable assignment code values are: E, 1, 2, 3, 4, 5 and 0.
The assignment of the value "E" denotes Emergency Provisioning and implies the service has the most critical provisioning requirements and the Telephone Company will respond accordingly. The Telephone Company will take immediate action to provide the requested service at the earliest possible date.
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GENERAL SERVICES
10.16 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM (Cont’d)
C. Provisioning Priority (Cont’d)
The assignment values of 1, 2, 3, 4 and 5 are treated as essential service priorities and the Telephone Company will adjust its available resources to meet the customer's requested due date. The value "0" implies no provisioning priority.
D. Restoration Priority
A TSP authorization code for restoration priority classifies the service as being among the nation's most important NSEP telecommunications services. The Telephone Company will restore these services before services without restoration priority assignments in the order of priority assignments. Acceptable values are: 1, 2, 3, 4, 5 or 0 with the value "1" being the highest priority.
When the Telephone Company recognizes a TSP as being out of service, unusable or receives a trouble report, available resources will be dispatched to restore the service as quickly as practicable. A priority value of 1, 2, or 3 requires dispatch outside normal business hours if necessary to restore the service. A priority value of 4 or 5 only requires dispatch outside of normal business hours if the next business day is more than 24 hours away. If the value "0" has been assigned, then no restoration priority is applicable to this service.
The minimum period for service is one month.
E. Obligations of the Customer
In all instances, the customer is responsible for obtaining the appropriate TSP authorization code and providing that code to the Telephone Company.
The TSP System service customer must also be the customer for the facilities with which TSP service is associated. Only the customer is allowed to order TSP System service.
All points of a multipoint service configuration must have the same restoration priority assignment and must satisfy the requirements of that assignment. In obtaining TSP System service, the customer consents to the release of certain information by the Telephone Company to the federal government in order to maintain and administer the TSP System. Such information includes: the customer's name, telephone number and mailing address, the TSP authorization code and the circuit or service ID number associated with the National Security Emergency Preparedness (NSEP) service.
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GENERAL SERVICES
10.16 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM (Cont’d)
E. Obligations of the Customer (Cont’d)
When a customer invokes TSP Treatment, the Telephone Company will attempt to notify the customer of expected charges. However, the customer when invoking TSP Treatment must recognize that quoting charges beforehand may not be practicable. Therefore, the customer grants the Telephone Company the right to quote and bill charges after the provisioning of the service.
During certain emergencies, the customer may request TSP assignments verbally and the Telephone Company will accept such verbal notification. The customer must submit a written order to the Telephone Company within two working days following the verbal request. If the written order is not received within two working days, all applicable rates and charges accumulated to date to provision TSP System service, become immediately due and payable and the requested TSP priority is revoked.
The customer must request and justify revalidation of all priority level assignments at least every two years as required by the TSP Program Office.
Additionally, the NCS Manual 3-1-1, "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (NSEP) Service User Manual", dated May 5, 2000 prescribes specific conditions which warrant TSP Treatment and related procedures.
F. Obligations of the Telephone Company
The Telephone Company will allocate resources to ensure best efforts to provide National Security Emergency Preparedness (NSEP) services by the time required.
The Telephone Company will work TSP System services in the order of their priority level assignments. The priority sequence is as follows:
- Restore TSP services assigned restoration priority 1 - Provision TSP services assigned restoration priority E - Restore TSP services assigned restoration priority 2, 3, 4 or 5 and - Provision TSP services assigned provisioning priority 1, 2, 3, 4 or 5.
The Telephone Company will work cooperatively with other providers of TSP service when only a portion is provided by the Telephone Company to ensure "end-to-end" service.
Additionally, TSP System service will be provided in accordance with the guidelines set forth in NCS Handbook 3-1-2, "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (TSP) Service Vendor Handbook" dated December 10, 2000.
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GENERAL SERVICES
10.16 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM (Cont’d)
G. Rates and CHARGES
The following rates and charges are in addition to all other rates and charges that may apply for services offered under this tariff Local Terms of Service which operate in conjunction with the TSP System.
1. Establishment of TSP System Service
The establishment of TSP System service charge is a nonrecurring charge (NRC) which applies when an access line and/or circuit is ordered. If both (provisioning and restoration) are ordered at the same time, only one NRC is applicable. The NRC is also applicable for orders changing priority levels. There is no charge to remove a TSP assignment.
Nonrecurring Charge
Per Access Line/Circuit $15.00
2. Provisioning Priority
There are two basic levels of priority provisioning, Emergency (provisioning priority "E") and Essential (provisioning priority 1, 2, 3, 4 or 5).
a. Emergency Provisioning
The Telephone Company will take immediate action to provide the requested service at the earliest possible date.
b. Essential Provisioning
The Telephone Company will adjust its available resources to meet the customer's requested due date.
3. Restoration Priority
Restoration Priority is a monthly rate per access line and/or circuit for the ongoing administration and maintenance of the TSP System. This monthly rate only applies for all restoration circuits or lines.
Monthly Rate
Per Access Line/Circuit $5.00
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GENERAL SERVICES
10.17 SATISFACTION GUARANTEE PROGRAM
A. GENERAL
1. A Satisfaction Guarantee Program is available to business customers who subscribe to any of the FOLLOWING qualifying services:
Individual Business Line Key Trunk PBX Trunk Centrex
2. When business customers notify the Telephone Company within thirty (30) days after installation of a qualifying service(s) that they are not satisfied with their service(s) and subsequently request disconnection of that service(s), they are eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service(s) and the monthly charges billed for the service(s) through the date of disconnection.
3. To receive credit, the customer must submit a cancellation notice to the Telephone Company via a web based on-line form within thirty days of the service installation date and at least 5 days before the Telephone Company receives a disconnection request from the customer or the customer’s new service provider.
4. When the last day of the thirty-day period falls on a weekend or legal holiday, the customer must submit the web-based cancellation notice no later than the first business day following the weekend or legal holiday, to be eligible for credit.
5. Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for early disconnection of the service(s).
6. Reimbursements will be issued in the form of a bill credit or check. The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company.
B. LIMITATIONS
1. This program is not available to customers who cancel service(s) and replace the service(s) with another service provided by the Telephone Company. This program also is not available to customers FOR whom installation of the Telephone Company’s services required special construction or special configurations.
2. If the customer who cancels the service(s) provided by the Telephone Company obtains service from a local service provider, the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service.
3. Each customer WILL be entitled to the credit one time per service.
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GENERAL SERVICES
10.17 SATISFACTION GUARANTEE PROGRAM
B. LIMITATIONS (Cont’d)
4. The Satisfaction Guarantee Program only applies to services provided under the regulations and rates specified in this Local Terms of Service and does not apply to services offered under a separately negotiated contract.
5. The Telephone Company is not liable for any outage, damages or inconvenience encountered by the customer when switching to an alternative local service provider.
10.18 COMPETITIVE RESPONSE PROGRAMS
A. BUSINESS
1. $5/$10 Bill Credit Offer
Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service(s) from a competitor, or when they contact the Company to disconnect service(s) and agree to retain their service(s) with the Company.
To be eligible, the customer must be subscribed to any business local exchange service and must agree to retain the service(s) for one year after receiving the bill credit. Eligible customers who are subscribed to any local exchange service will receive a $5.00 per line bill credit for six months when they agree to retain their service(s) for a minimum of twelve additional months, or will receive a $5.00 per line bill credit for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten lines.
Eligible customers who are subscribed to any bundled service will receive a $10.00 bill credit per bundle for six months when they agree to retain their bundled service(s) for a minimum of twelve additional months, or will receive a $10.00 bill credit per bundle for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten bundles.
The credits will begin appearing on customer bills the first month bill following the customer’s acceptance of this program. The benefits awarded under this program may not be combined with the benefits of other currently available programs or promotions.
If the customer discontinues service(s) prior to the twelve or twenty-four month commitment period, the credits issued under this promotion will be rescinded and charges for the credit amounts will be reflected on the customer's final bill. Customers are also liable for 50% of the remaining monthly recurring charges for the service(s) disconnected.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-13-2015 Section 10 Original Page 39
GENERAL SERVICES
10.19 CALL LINE IDENTIFIER
A. Description
See CENTURYLINK LOCAL TERMS OF SERVICE: CALL LINE IDENTIFIER for applicable terms and conditions.
B. Rates and Charges
Nonrecurring Charge, 30-Day Period 12-Month Period Per Line Initial $ 46.00 $ 108.00 Renewal, Each 20.00 41.00
MO 15-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 11 2nd Revised Page 1
SPECIALIZED SERVICES
11.1 CENTREX SERVICE
Multi-line telephone systems used in conjunction with Centrex Service which were not already connected to Company facilities as of February 16, 2020, must, upon connection to the Company’s facilities, be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 2.21.A (1). (T)
Multi-line telephone systems must also be configured such that they are capable of conveying (N) the dispatchable location of a “911” caller as described in Section 2.21.A (2). Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider. (N)
A. General
1. Centrex Service is a local exchange telecommunications service available only to customers served from suitably equipped central offices. It is a central office based service arrangement which consists of host central office interface equipment and software located on Company premises. This service provides local exchange access, interexchange access, intrasystem communication and Centrex feature packages as set forth in Paragraph A.4. following. A system may not be provided for standalone service only and access to the Company's Exchange Network must be provided by the Company.
2. If remote units are required to provide switching capabilities for intracommunication purposes, they will be located on Company provided sites located on the customer's premises. Any remote units and all system cabling used in association with Centrex Service are provided by and remain the property of the Company.
3. Centrex Service will be provided under this Local Terms of Service for a minimum of three Centrex lines up to a maximum of 200 Centrex lines at rates set forth in D. following. Centrex Custom Service will be provided for over 200 lines as set forth in F. following.
4. Centrex Service offers Feature Packages 1000, 2000 or 3000 shown below. Feature capabilities may vary depending on the type of host central office equipment.
a. Features provided via Centrex Service from host central office interface equipment and software include: (1)
Basic Centrex: Automatic Identification of Outward Dial (AIOD), Direct Inward Dialing, Direct Outward Dialing, Distinctive Ringing, Station-to-Station Calling, and Touch Call.
Feature Package 1000 - Call Alternation, Call Forwarding, Call Hold, Call Pick Up-Direct, Call Pick Up-Extended, Call Pick Up-Group, Call Waiting/Cancel, Call Waiting Originating, Call Waiting Terminating, Call Transfer, Consultation Hold, Directory Number Hunting, Hunting (Pilot Number), Hunting (Secretarial), Last Number Redial, Speed Calling 6 (Individual), Speed Calling 8 (Individual), Station Restriction, Three-Way Calling, and Toll Restriction.
(1) Subscribers to Centrex Service must buy either Feature Package 1000, 2000 or 3000.
MO2021-07
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 11 1st Revised Page 2
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General
4. Centrex Service offers Feature Packages … (Cont'd)
a. Features provided via Centrex Service from host central office interface equipment and software include: (Cont'd) (1)
Feature Package 2000 - Centrex Feature Package 1000 plus the following features: Automatic Callback, Call Park (Multiple), Circular Hunting, Data Line Security, Multiple Classes of Service, Saved Number Redial, Speed Call 30 (Group/Shared) and Uniform Call Distribution (UCD) Hunting.
Feature Package 3000 - Centrex Feature Packages 1000 and 2000 plus the following features: Call Forwarding (Busy, No Answer Split), Call Forwarding/Incoming, Call Forwarding/Within Group, Executive Busy Override, Multi-Level Restriction, Off-Hook Queuing, Remote Access to Features (2), Ringback Queuing, and Speed Call 30 (Individual).
Optional CCLASS Feature Package - Busy Redial, Call Return *69, Call Block, Special Call Acceptance, Select Call Forwarding and Special Call Waiting.
Optional Features: Authorization Codes (per group of 10), Automatic Route Selection (Expensive Route Warning, Facilities Restriction Level, and Time of Day Routing), Calling Number Identification (CNID), Cancel Calling Number Delivery per call or per line, Call Tracing Service, Code Call Access, Conference Calling, Data Link Console Interface, Dictation Access and Control, Flexible Night Answer, FX Access, Identification-Multiple Directory Numbers, Mixed Night Answer, Music-On-Hold Interface, Non-Data Link Console Interface, Paging/Public Address Access, Pilot Number of Hunt Groups, Predetermined Night Answer-Fixed, Preferential Hunting, Priority Queuing, Proprietary Set Interface, Pseudo Number, Recorded Announcement, Speed Call 30 (System), Stop Hunt, T-1 Access, Terminal Make Busy, Tie Facility Access, Universal Night Answer, VIP Alert and (D) 800 Service Access.
(1) Subscribers to Centrex Service must buy either Feature Package 1000, 2000 or 3000. (2) Limited to existing customers at their existing locations.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features
A customer subscribing to one of the packages may order additional optional features at the rates shown in E.1 following.
Basic Centrex Service includes the following basic features:
Automatic Identification of Outward Dial (AIOD) - This feature identifies all calls leaving the customer group by the station number from which calls are placed.
Direct Inward Dialing - This feature allows incoming calls from the exchange network to reach a specific station without attendant assistance.
Direct Outward Dialing - This feature allows station users to place external calls to the exchange network without attendant assistance.
Distinctive Ringing - This feature permits a station user to determine by the cadence of the ringing, whether a call is originated internally or externally.
Station-to-Station Calling - This feature allows station users to call each other using abbreviated dialing.
Touch Call - This feature equips all station lines for touch call dialing.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
Centrex Service Feature Packages 1000, 2000 or 3000 are offered at rates and charges shown following. Feature capabilities may vary depending on the type of host central office equipment. Following are feature series and associated definitions:
Feature Package 1000
Call Alternation - This feature allows a station user to hold one call, make another call, and then talk alternately between the two parties.
Call Forwarding - This feature provides the option of fixed and/or variable forwarding of a station's incoming calls to a predetermined number. Includes all calls or only call reaching a busy or no answer condition (Fixed Forwarding is established and changed by the Telephone Company, whereas variable forwarding is established and changed by the station user.)
Call Hold - This feature allows a station user to place a call in progress on hold.
Call Pick Up-Direct - This feature permits a station user to pick up any ringing station in the business group by dialing a feature code plus the ringing station's intercom number. The ringing station is not required to be in the same pick up group.
Call Pick Up-Extended - This feature permits a station user to dial a code to apply call pick up to groups other than its own.
Call Pick Up-Group - This feature permits a station user to dial a code to answer a call which is ringing at another station within the call pick up group.
Call Waiting/Cancel - This feature cancels Call Waiting for the duration of one call by dialing an access code.
Call Waiting Originating - This feature allows the party making the call to activate Call Waiting on a busy line at completion of dialing on a per call basis.
Call Waiting Terminating - The feature alerts the called party, with a beep, that an incoming call is waiting.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
Feature Package 1000 (Cont'd)
Call Transfer - This feature allows a station user to transfer a call to another party.
Consultation Hold - This feature allows the initiator of a three way call or transfer to speak privately with the third party before completing the connection.
Directory Number Hunting - This feature activates hunting when any of the directory numbers of the individual lines in the hunt group are called. If that line is busy, hunting will start with that line and continue to the end of the list.
Hunting (Pilot Number) - This feature provides for the distribution of calls in a hunt group.
Hunting (Secretarial) - This feature provides hunting within a department to hunt to the secretary last.
Last Number Redial - This feature allows a station user to redial the last number dialed by utilizing an access code.
Speed Calling 6 (Individual) - This feature allows a user to dial an individual list of selected numbers using an access code and one digit. (Available in the DMS-100/5ESS only).
Speed Calling (Individual) - This feature allows a user to dial an individual list of selected numbers using one or two digits. (Available in the GTD-5 only)
Station Restriction - This feature allows a station to be fully restricted or semi-restricted. Fully restricted blocks calls to and from the attendant in addition to those from outside the customer business group. Semi-restricted permits the customer to have selected station(s) restricted from receiving any calls from outside the customer business group. Intercom calls and private facilities are accessible.
Three Way Calling - This feature permits a station user using the consultation hold feature to put one party on hold, reach a third party, and bring all three parties together in a three-way connection.
Toll Restriction - This feature prevents customer designated stations from placing any chargeable calls.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
Feature Package 2000 (The features below are in addition to the Feature Package 1000 Package features)
Automatic Callback - This feature enables a station user encountering a busy station, go on-hook, and be called back when the busy station becomes idle.
Call Park-Multiple - This feature permits a station user to place one or more calls on hold and later retrieve the call (calls) from his station or another station in the customer business group.
Circular Hunting - This feature activates hunting when any of the directory numbers of the individual lines in the hunt group are called. If that line is busy, hunting will begin with that line and continue through the member previous to the one dialed.
Data Line Security - This feature prohibits interruption to a busy line by features such as Call Waiting, Executive Busy Override, etc.
Multiple Classes of Service - This feature assigns each station a class of service which defines its calling privileges and any features restricted from its use.
Saved Number Redial - This feature permits a station user to store a number in memory and then later redial the number using a code.
Speed Call 30 (Group/Shared) - This feature allows members of a customer business group to share a common speed call list of 30 members.
Uniform Call Distribution (UCD) Hunting - This feature provides for call distribution in a hunt group by connecting to the one which has been idle longest. (Applies to Circular Hunt only)
MO 14-09 (CT)
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
Feature Package 3000 (The features below are in addition to the Feature Package 1000 and Feature Package 2000 Package features)
Call Forwarding (Busy, No Answer Split) - Single feature which allows the customer to specify the destination of a forwarded call based on the call being an intra-system call or an inter-system call (DMS Only).
Call Forwarding/Incoming - This feature restricts call forwarding of all calls to those from outside the business group.
Call Forwarding/Within Group - This feature restricts a station user so that calls may only be forwarded to other stations in the business group.
Executive Busy Override - This feature allows a station user to access a busy station after a break-in tone alerts the busy station.
Multi-Level Restriction - This feature permits the subscriber to define those codes that stations may dial. This can be done on a three-digit office code basis (NNX) or a six-digit area code (NPA) and NNX basis.
Off-Hook Queuing - This feature allows a station user to remain off-hook and wait for an idle trunk so he may complete his call.
Remote Access to Features (1) - This feature allows authorized users to call in from the exchange network and gain access to a business group including all features associated with that group.
Ringback Queuing - This feature permits a station user with activated queuing to go on-hook and be called when the busy facility comes available.
Speed Call 30 (Individual) - This feature allows a station user to place calls to 30 commonly called destinations using two to four digits.
(1) Limited to existing customers at existing locations.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
CCLASS FEATURE PACKAGE
Busy Redial - is an arrangement which permits the customer to redial automatically the last number dialed. If the called line is found to be busy, a 30- minute queuing process begins. The customer is then given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of the called line until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call can now be completed.
Call Return*69 - allows a customer to automatically return the last incoming call whether it is answered or not. Upon activation of the feature, the number of the most recent party who called is dialed automatically. If the called line is found to be busy, a 30-minute queuing process begins. The customer is given an indication that the network will attempt to set up the call when the called line is idle. The network periodically tests the busy/idle status of both parties until both lines are found idle, the customer cancels the request, or the queuing process expires. If both lines are found to be idle, the calling party is alerted with a distinctive ring signifying that the call may now be completed.
Call Block - allows a customer to block incoming calls from a maximum of 12 telephone numbers. The customer also can block incoming calls placed from the last calling number even if the number is unknown to the customer. Blocked calls are routed to a recorded announcement which specifies that the called party is not accepting calls.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
CCLASS FEATURE PACKAGE (Cont'd)
Special Call Acceptance - allows a customer to select (maximum of 12) customer telephone numbers from which calls are to be received. All other calls are intercepted and routed to a recorded announcement that informs the caller the customer is not accepting calls. Calls from numbers outside the specified exchanges will ring normally.
Select Call Forwarding - is an arrangement which permits a customer to prespecify telephone numbers (maximum of 12) from which incoming calls are to be forwarded. During the period that Select Call Forwarding is activated, only calls from the prespecified numbers will be forwarded.
Special Call Waiting - allows a customer to choose up to 12 numbers which can activate Call Waiting. Incoming calls placed from numbers not selected by the customer receive busy signals when the customer's line is busy. Customer may not subscribe to Call Waiting and Special Call Waiting on the same line.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 11 1st Revised Page 10
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.)
Authorization Codes (per group of 10) - This feature permits the caller to dial codes which grant the caller privileges associated with the authorization code, rather than those associated with the station or remote location from which the call is being made.
Automatic Route Selection - This feature provides directed routing to the users preferred trunk route list (FX, Tie Lines, etc.). This feature also includes: (D)
Expensive Route Warning - This feature provides a warning tone indicating a route determined to be expensive for a given location that has been selected.
Facilities Restriction Level - This feature allows each station and each facility access in the business group to be assigned a restriction level for use with Automatic Route Selection (ARS).
Time of Day Routing - This feature provides for route selection based on the most economical path for a particular time of day.
Code Call Access - This feature provides access to customer provided code calling signaling devices.
Conference Calling - This feature permits a station user or attendant to form a conference with a maximum of six or eight parties, including other stations and/or parties reached over trunks.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont’d)
Calling Number Identification (ID) – Calling Number ID is an arrangement which permits a customer with local exchange service, other than foreign central office service, to be immediately apprised of the calling telephone number of a call placed to the customer.
At the time the incoming call is placed, the calling telephone number is forwarded from the terminating central office to compatible customer provided display equipment associated with the customer’s local exchange service. The calling telephone number is then delivered to the display device during the first silent interval of ringing. (All customers have the option to request Anonymous Call Rejection at no charge. When activated, calls from customers who do not send Caller ID information will be routed to an announcement stating that to complete the call they must hang up and reinitiate the call in a manner which will deliver the calling parties’ ID.)
For calls originating from a line with a multiline hunt group, ordinarily the main telephone number is delivered. If the calling telephone number is not available for forwarding to the called party, the customer’s display device will give an anonymous indication. The calling telephone number is unavailable from calls made through some large PABX systems, for most cellular radio calls, and currently from interexchange carrier calls. Nor is the calling telephone number made available when incoming calls have been handled by an operator or charged to credit cards. (Customers with PBX and Key systems, which want Caller ID Services, must implement ISDN PRI Service for delivery as part of Direct Inward Dialing.)
* The term commitment period for the Optional System Features is based upon the initial term period for the CentraNet System. Subsequent Optional System Feature additions will be rated under a new term of a addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Calling Number Identification (ID) (Cont'd)
Customers subscribing to Calling Number ID will be responsible for the provision of compatible display equipment. The Company assumes no liability for any incompatibility of the customer provided display equipment.
Caller ID information may not be sold or given to another party without the caller's consent. Caller ID information may only be used for: (a) routing or completion of calls, (b) billing of calls, (c) account management purposes, (d) services directly related to the call or transaction, (e) verification of calling party identity and (f) marketing products or services that are directly related to those previously acquired by the customer from the number delivery services subscriber. This applies if the number delivery services subscriber has an existing relationship with the customer. Caller ID customers failing to comply with any of these conditions will have their service terminated.
Cancel Calling Number Delivery (Per Call) - Allows customers, in areas where Calling Number Identification is available, to inhibit the delivery of their telephone number to an identification device, by activating blocking immediately prior to a call.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definition of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Cancel Calling Number Delivery (Per Line) - Allows a single-line customer to make all calls with the delivery of his/her calling number identification (CNI) marked as "private" to the people he/she is calling. If the preassigned access code for Cancel Calling Number Delivery (Per Call) is dialed on the line, the calling number will be delivered on the next call placed.
This service is available only to established shelters of domestic violence intervention agencies, state and county departments of human resource shelters and other such agencies, their employees and volunteers, or individuals where it is certified that the personal safety of these employees or individuals will be jeopardized without Per Line blocking.
Call Tracing Service - allows the customer to immediately and automatically trace the last incoming call received from a local service. Upon the customer's request the trace information will be provided to law enforcement agencies by the Company but will not be released directly to the customer. To initiate the call trace, the customer must contact the Company at the number provided in the voice announcement within ten (10) days of the incident. Call Tracing Service performs the function of recording call information, but in no way identifies the person(s) actually placing the call(s). By accepting the Service, the customer agrees that GTE shall not be liable for damages due to an inability to trace the call(s). Call Tracing Service will be the only nuisance call tracing service available to residential one-party and business one-party customers where this feature is offered.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 14
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Data Link Console Interface - This feature allows the use of a proprietary data-link multiplexed console which is connected to the central office. (Requires three (3) additional Centrex lines at rates specified in this Local Terms of Service.)
Dictation Access and Control - This feature provides for station access to customer provided dictation equipment.
Flexible Night Answer - This feature permits the attendant to change the Predetermined Night Answer station number by dialing a feature code plus the new night answer station number. (Requires Data Link Console.)
FX Access - This feature provides InterMSA and IntraMSA access to and from a remote exchange network via dedicated trunk facilities.
Identification-Multiple Directory Numbers - This feature enables the attendant to identify an incoming call by directory number using the console display. If the customer has multiple directory numbers, the attendant will know by the number appearing on the console display which department is being called. (Requires Data Link Console.)
Music-on-Hold Interface - This feature provides access to a common music source for use with call hold, transfer, park, and queuing features.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Non-Data Link Console Interface - This feature allows the use of a multiline attendant instrument designed specifically for console service. A physical pair is required for each loop at rates shown elsewhere in the Company's tariffs and/or local terms of service.
Paging/Public Address Access - This feature provides a central office interface to a loudspeaker at the customer premises for paging and/or public address.
Pilot Number of Hunt Groups - Directory number used to access a hunt group (no associated cable pair required).
Predetermined Night Answer-Fixed - This feature, activated by the attendant, routes calls placed to the listed directory number to some predetermined station, hunt group, or station. This feature also allows transfer of calls during commercial power failure. (Requires Data Link Console.)
Preferential Hunting - This feature assigns hunting to an individual group of hunt group members to a pilot number of another circular hunt group.
Priority Queuing - This feature permits a station user remaining off-hook to queue for a facility to obtain a line ahead of another station user queuing for a facility and goes on-hook.
Proprietary Set Interface - This feature provides capability for central office connectivity for business proprietary sets.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Pseudo Number - This feature provides an additional telephone number when used in conjunction with business proprietary sets.
Recorded Announcement - This feature routes calls to a recording (may be customized) at the Telephone Company's Central Office.
Speed Call 30 (System) - This feature allows members of a customer business group to share a common speed call list of 30 members.
Stop Hunt - This feature uses a code which allows the hunting process to stop when a particular line is reached in a hunting sequence.
T-1 Access - The feature connects a digital facility to a switching system dedicated to a specific customer.
Terminal Make Busy - This feature uses a code to make a specific terminal, or groups of terminals in a hunting group look busy.
Tie Facility Access - This feature provides access to tie line facilities which connects the customer business group to another CENTREX, PABX or similar facility.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 11 1st Revised Page 17
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
A. General (Cont'd)
4. Centrex Service offers Feature Packages … (Cont'd)
b. Definitions of Features (Cont'd)
OPTIONAL FEATURES* (The features below can be ordered individually at the rates shown under E.1. following.) (Cont'd)
Universal Night Answer - When activated by attendant, listed number calls are routed to this equipment. Calls can then be answered by individual stations by dialing the associated feature code. This feature also allows transfer of calls during commercial power failure. (Requires Data Link Console.)
VIP Alert - allows a customer to program up to twelve (12) telephone numbers of selected callers enabling the customer to distinguish certain incoming calls from all others by a distinctive ring tone. If a customer also subscribes to Call Waiting, calls from the selected numbers will be distinguished by a distinctive call waiting tone.
(D) (D)
800 Service Access - This feature permits 800 Service Access to terminate in the Centrex Service System.
* The term commitment period for the Optional System Features is based upon the initial term period for the Centrex System. Subsequent Optional System Feature additions will be rated under a new term or an addendum to an existing term based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
B. Liability of the Telephone Company
1. The Telephone Company makes no guarantee and assumes no liability for the accuracy, performance or non-performance of the Centrex Service Features. In the event that a customer's basic service is interrupted and remains out of service for more than twelve (12) hours after being reported to or found to be out of service by the Company, appropriate adjustments shall be made to the customer's account upon request with a minimum of credit for twenty-four (24) hours. The adjustment shall be the pro rata part of the month's charge for local exchange service for the period of days service was inoperative and shall be accomplished by a credit on a subsequent bill for service. This provision shall not apply when the service interruption is caused by:
a. The negligence or willful act of the customer,
b. Customer provided facilities, or
c. Electric power failure where the customer furnishes such electric power.
2. The Telephone Company makes no guarantee and assumes no liability for resale or sharing by the customer of the Centrex Service Features and its associated facilities, including (without limitation) the failure of any person to pay the customer's or reseller's billing for any reason whatsoever, including (without limitation) denied toll calls and toll fraud.
C. Conditions
1. The Company will furnish one alphabetical directory listing on a per Centrex summary account, without charge. Additional listings are offered subject to the provisions set forth in this Local Terms of Service.
2. The rates and charges shown for Centrex Service apply to establishment of Centrex Service only. Appropriate Service Charges, excluding the Central Office Line Connection Charge, set forth in Section 2 of the Company's Local Terms of Service apply to installation of a Centrex Service system up to and including the Standard Network Interface. In the case of Centrex Service customer moves within the same exchange area, appropriate service charges, including the Central Office Line Connection Charge, will apply. Other services as provided for in the Tariffs and/or local terms of service of the Company may be furnished in connection with this service at rates and charges specified for such services.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
C. Conditions (Cont'd)
2. (Cont'd)
a. Should the customer, who agreed to purchase a Centrex Service system, elect to cancel after acceptance by the Company and before the start of the initial term commitment period described below, may do so subject to payment to the Company for all resulting nonrecoverable labor and material costs.
3. Centrex Service is offered on a term basis commencing on the date the service is established.
a. The rates per Centrex Line as set forth in D.1.c. following, plus the selected Feature Series rate per line as set forth in D.2. following, apply each month from the time the System is placed in service until the end of the term commitment period.
4. In the event the service is terminated by the customer prior to completion of the initial term commitment period, the customer shall be liable for termination liability (TL) charges. See Section 2 for Termination Liability Terms and Conditions.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
C. Conditions (Cont'd)
5. When Centrex Service is provided, any manual operations at the customer's premises are performed by, and at the expense of the customer.
a. Upon request, the Company will correct a failure caused by customer initiated software changes, will update software records, or make subsequent line and/or feature additions on a time and material basis at labor rates as specified following:
Each Additional First Half Hour or Half Hour or Labor Period Fraction Thereof Fraction Thereof
(1) Basic Time, Business Day, Per Technician $26.75 $16.75
(2) Overtime, Outside the Business Day, per Technician* 29.65 19.65
(3) Premium Time, Outside the Business Day, Per Technician* 35.45 25.40
* A call out of a Company employee at a time outside of the business day is subject to a minimum charge of four hours.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
C. Conditions (Cont'd)
5. (Cont'd)
b. Basic Time rates apply for the time the Telephone Company is open for business, Monday through Friday. Overtime rates apply any time outside the business day and all day Saturday. Premium rates apply all day Sunday and on all Telephone Company approved holidays.
6. Suitable and sufficient space for any remote units required shall be leased by the Company from the customer.
a. Suitable space includes provisions for atmospheric control, which encompasses the following environmental requirements: (1) dust free, (2) controlled temperatures ranging from 50° to 86° Fahrenheit, with consideration given to heat loss and/or gain of the equipment, and (3) relative humidity of 20% minimum and 55% maximum.
b. Commercial power necessary to operate the remote units, if required, located on the customer's premises shall be provided by the customer.
7. Rotary dial stations may not be capable of accessing all Centrex Service features as set forth in A.4. of this Section.
8. A Centrex line may be extended to a location outside the same continuous property of the Centrex customer to any location. Mileage Charges, as set forth in the Company's Tariffs and/or Local Terms of Service, will apply to such off-premises extension lines. Such charges shall be measured from the location of the serving host central office or from a serving remote unit, if applicable, whichever is closer, to the off-premises location.
9. Centrex Service system lines are not subject to Business Basic Exchange Service Rates or Zone Rate Differentials set forth in Section 4 of the Company's Local Terms of Service.
10. EAS charges are applied on a per trunk basis (e.g., per the number of network accesses), at the business rate, as set forth in Section 4 of this Local Terms of Service.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
C. Conditions (Cont'd)
11. This Local Terms of Service contemplates the use of central office equipment selected by the Company. When special central office equipment or features are provided at the request of the customer, special assembly rates and charges may be applied in addition to those shown herein.
12. This Local Terms of Service (including the rates and charges shown herein) for Centrex Service is subject to such changes or modifications as the Commission may from time to time direct or allow in the exercise of its jurisdiction.
13. Centrex Service lines may be terminated on PABX or equivalent type system. A PABX termination rate will be applied per Centrex line in addition to the applicable Centrex line rate.
14. Subsequent line additions/deletions.
a Subsequent line additions will be rated under a new term commitment period or an addendum to an existing term commitment period based upon the remaining period of the initial term. Existing term commitment period rates, for lines previously subscribed to, remain unchanged. If the line addition results in the customer's total Centrex line count exceeding the threshold of the line group previously subscribed to, only the quantity of additional lines in excess of the threshold will be billed at the rate for the larger group. Appropriate Service Charges, excluding the Central Office Line Connection Charge, set forth in Section 5 of the Company's Local Terms of Service apply to installation of subsequent line additions up to and including the Standard Network Interface.
15. If a customer requests an upgrade of an existing Feature Series (e.g., from Series 1000 to 2000, 1000 to 3000, or from Series 2000 to 3000), his existing per line term rate will be changed to reflect the appropriate rate applicable to the new Feature Series, as set forth under D. Rates and Charges. The new term rate will apply for the duration of the existing term period. Nonrecurring charges as set forth under D.2. will apply.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
C. Conditions (Cont'd)
16. If a customer chooses to combine Centrex Service stations terminating at different locations into a single Centrex Service system then all stations must be served by the same central office switching equipment.
17. The Centrex rate in a Foreign Exchange (FX) or Foreign Central Office (FCO) arrangement is the monthly rate for the Centrex Service desired, plus FX or FCO charges as shown elsewhere in the Company's tariffs and/or local terms of service.
18. Private Line arrangements connected with Centrex Service are subject to applicable rates and charges shown elsewhere in the Company's tariffs and/or local terms of service.
19. Certain Optional Feature capabilities as shown under E.1. may not be compatible with other Packages or Optional features.
20. Assigned CentraNet Telephone Numbers Not In Use
Customers are required to keep 50% or more of their assigned numbers working at all times in order to retain assignment of their entire block of numbers. The Company must be notified by customers if their usage level drops below 50% so that action can be initiated to reclaim numbers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 11 1st Revised Page 24
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
D. Rates and Charges
1. Centrex Line Rates
a. Centrex Service line rates are determined by the total number of Centrex lines requested.
Example: If a customer requests 28 lines, all 28 lines will be billed at the 26 - 50 group line rate.
The minimum period of one month is available for customers with 3-50 lines. Customers may, at the option of the Company, sign term commitments for periods greater than one month. Centrex Service arrangements exceeding 200 lines will be offered on an individual case basis.
b. The following rates apply each month from the time the system is placed in service until the end of the term contract period. (1)
(D) (D) Monthly Rate (1) Month-to-Month Term Per Line $26.00 (T) (I) (D)
(D)
(2) 12 Month Term (T) (I) Per Line 26.00 (D)
(D)
(3) 36 Month Term (T) (I) Per Line 20.00 (D) (D)
(T) (I) (4) 60 MonthTerm (D) Per Line 20.00 (D)
(D) (1) In addition to the term line rates, Feature Series rates apply as specified in D.3.a. following.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
D. Rates and Charges (Cont’d)
1. Centrex Line Rates (Cont’d)
c. The following term rates have been limited to existing customers.*
Monthly Rate 60 Month Term
4-15 Lines, per line $13.85 16-20 Lines, per line 12.10
84 Month Term
4-15 Lines, per line $12.05 21-30 Lines, per line 10.00
* In addition to the above line rates, Feature Series rates apply as specified in D.2.a. following.
MO 14-09 (CT)
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
D. Rates and Charges (Cont'd)
2. In addition to the contract rates as set forth in Section D.1, the following rates and charges apply to the provision of Centrex Service.
a. One of the following Feature Package rates apply per line for as long as the system is in service. The CCLASS Feature Package may be subscribed to as an optional package. Schedules “A” and “C” (1) Schedule “B” (1) Monthly Rate Monthly Rate
Feature Package 1000, per line $2.06 $2.16 Feature Package 2000, per line 3.05 3.20 Feature Package 3000, per line 3.60 3.78 CCLASS Feature Package (2) 3 - 25 lines, per line 6.09 6.39 26 - 50 lines, per line 5.46 5.73 51+ lines, per line 4.88 5.12
b. The following line to trunk ratio is implicit in the Centrex line rates as set forth in D.1.b. preceding. However, in accordance with C.10 preceding, EAS charges are to be applied on a per trunk basis. Trunk Trunk Trunk Lines Equivalency Lines Equivalency Lines Equivalency
3-5 2 21-30 8 76-100 14 6-7 3 31-40 9 101-125 15 8-9 4 41-45 10 126-150 16 10-11 5 46-50 11 151-175 18 12-15 6 51-65 12 176-200 20 16-20 7 66-75 13
c. Centrex network access in excess of the trunk equivalency shown above may be obtained at the following rates: (D) (D) Monthly Rate Additional Centrex network access, each trunk $18.00 (I)
(1) Exchanges applicable to each category are listed in Section 4.1. (2) A system capacity maximum charge (CENFS CLASS SYSM) of $400.00 applies per customer for CCLASS Feature Packages.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
D. Rates and Charges (Cont'd)
2. addition to the contract rates as set forth in Section D.1, … (Cont'd)
d. Centrex Service and features may be extended to PBX Trunk customers at the rate per trunk as listed below. This rate will be applied in addition to the Centrex line rates as set forth in D.1.b. preceding.
Monthly Rate (1) Centrex PBX Trunk add-on rate, per line (IOSC 85428) $ 5.80
e. Appropriate Service Charges, excluding the Line Connection Charge, set forth in Section 5 of this Local Terms of Service apply to installation of Centrex Service system up to and including the Network Interface.
f. All subsequent line and/or feature additions, deletions or changes will be subject to rates set forth in C.5.a. preceding, or D.2.g. following.
g. Centrex data base program changes resulting from customer requested work activities. Nonrecurring Charge When the change is made to: (1) establish a new line, (2) change the class of service mark for an existing line, (3) establish or change a line's dial call pickup group assignment or feature series or (4) for any other modification in service.
(a) First line programmed or reprogrammed $25.00*
(b) Each additional line programmed or reprogrammed 2.50*
* In addition, Service Charges, excluding the Line Connection Charge, as set forth in Section 5 of this Local Terms of Service will apply.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
E. Optional Centrex Services
1. Optional Features* Monthly Rate Authorization Codes (per group of 10) $0.05 Automatic Route Selection, per line 2.00 Code Call Access (1) 20.00 Conference Calling 90.00 per cust. group Data Link Console Interface 70.00 Dictation Access and Control (1) 20.00 Flexible Night Answer (6) (7) 0.21 FX Access6.45 Identification-Multiple Directory Numbers (6) 0.10 Music-on-Hold Interface (1) 20.00 Non-Data Link Console Interface (8) 50.00
Paging/Public Address Access (1) 20.00 Pilot Number of Hunt Groups 0.05 Predetermined Night Answer-Fixed (6) 0.20 Preferential Hunting (2) 0.05 Priority Queuing (4) 1.08 Proprietary Set Interface 5.00 Pseudo Number Flat Rate Service (9) 6.00 Recorded Announcement 17.45 Speed Call 30 (System) 0.10 Stop Hunt (2) (3) 0.81 T-1 Access 300.00 Terminal Make Busy (3) 0.54 Tie Facility Access 6.48 Universal Night Answer (1) (5) (6) 0.10 (D) 800 Service Access 1.08
(*) The charges apply to initial and subsequent additions of Optional Features. (1) Where facilities and conditions permit. Does not include music source for Music on Hold. (2) Requires one or more hunt groups. (3) May require additional hardware. (4) Requires off-hook queuing. (5) Requires listed directory number. (6) Requires data-link console. (7) Requires PNA and UNA (8) Requires multi-line appearances normally assigned to a rotary hunt group. (9) Appropriate Feature Series rate applies per Pseudo Number.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 29
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
E. Optional Centrex Services (Cont'd)
1. Optional Features (1) (Cont'd) Schedules “A” and “C” (2) Schedule “B” (2) Monthly Rate Monthly Rate
Caller ID – Number (3) 3 – 25 lines, per line $6.30 $6.61 26 – 50 lines, per line 4.72 4.95 51+ lines, per line 2.10 2.20 3 – 25 lines, per customer group 10.50 11.02 26 – 50 lines, per customer group 21.00 22.05 51+ lines, per customer group 42.00 44.10
Caller ID – Name and Number 3 – 25 lines, per customer group 26.25 27.56 26 – 50 lines, per customer group 47.25 49.61 51+ lines, per customer group 89.25 93.71 Call Tracing Service 3.50 3.50 VIP Alert 4.00 4.00
2. Centrex System Interface - This service provides special interface arrangements for the connection of certain customer premises equipment to a Centrex system. Each interface requires a separate Centrex line. Data base program change charges as set forth in D.2.h. preceding apply per line programmed.
Term Period (4) 36 Month 60 Month 3. Attendant Console Interface, per interface $170.00 $125.00
(1) The charges apply to initial and subsequent additions of Optional Features. (2) Exchanges applicable to each category are listed in Section 4.1. (3) There is no charge for Selective Blocking (per call) or Complete Blocking (per line). (4) The term commitment period for the Centrex System Interface is based upon the initial term period for the Centrex system. Subsequent Interface additions will be rated under a new term or an addendum to an existing term commitment based upon the remaining period of the initial term.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
F. Centrex Custom Service
1. Scope of the Plan
a. Centrex Custom Service is a service arrangement which consists of host central office interface equipment and software located on Company premises. This service provides local exchange access, interexchange access, intrasystem communication and Centrex features. The Centrex features are set forth in A.4. preceding.
b. Centrex Custom Service arrangements may be provided by utilizing existing Company facilities and equipment, construction of new facilities, and the purchase of new office equipment or any combination thereof. These arrangements will be provided only when, in the judgment of the Company, it is practicable and will not be detrimental to any other service furnished by the Company. Centrex Custom Service arrangements are intended for use by customers with more than 500 lines.
c. Centrex Custom Service arrangements will be provided pursuant to the terms and conditions as set forth in B. and C. preceding. Customer specific requirements will be set forth in the Centrex Custom Service agreement.
2. Public Service Commission Notification
a. Upon request, the Company will provide to the PSC Staff Information related to the provision of customer specific arrangements.
3. Rates
a. Rates for Centrex Custom Service arrangements will be based on the incremental costs, contribution level, payment plan, and term option selected. These factors will vary with each Centrex Custom Service arrangement and will, therefore, reflect varying rates for individual arrangements. At no time, will the contribution level be less than 5 percent above Incremental Costs.
b. Economic Cost Studies
An incremental cost study will be performed for each Centrex Custom Service arrangement. The study will conform to accepted economic principles and will be provided to the Commission Staff.
c. Payment Options
The method of payment will be specified in the Centrex Custom Service agreement.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/Management Information System
1. General
Centrex Automatic Call Distribution (ACD) is a central office based service which allows customers' incoming calls to be equally distributed to available agents. Distribution of the calls are determined by call parameters defined by the customer. ACD also allows the customer to manage fluctuations in call patterns, trunk loading and answering time frames.
ACD associates directory numbers (DN) with groups of answering positions rather than lines. ACD then provides equitable allocation of the workload by distributing calls to customer agents who have been available for the longest period of time.
Queuing capability of ACD allows specific call types to be directed to designated workgroups. In addition, the fluctuation of incoming calls is averaged out by holding callers in queue until the traffic load lightens. The queue reduces the total number of customer operators needed to handle peak traffic loads by holding calls until they can be equally distributed.
ACD is used with customer provided electronic or nonelectronic telephone sets. An electronic telephone set is a multibutton telephone set that allows for feature activation or for directory numbers. A nonelectronic telephone set requires an agent to dial codes to activate features.
The Management Information System (MIS) is a computer based system that provides detailed call management information by providing a global view of ACD call activities within the customer's call center. The information assists in evaluating traffic patterns, trunk utilization, agent efficiency and lost calls. At the supervisor level, ACD/MIS provides reports of the real-time status of agents and queues by providing reports for continual analysis of transaction activities. These reports enable the supervisor to immediately modify staffing and/or queuing to accommodate increases and/or decreases in call volumes.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
2. Conditions
a. Centrex ACD Service is available only to Centrex customers and subject to the available facilities from central offices equipped with DMS-100 switches.
b. The customer must provide compatible premises equipment for MIS functionality. Some features may require a particular software release level in a customer-provided MIS to function to its fullest extent.
c. Agent Positions may be equipped with customer-provided electronic and/or nonelectronic telephone sets within the same system and group.
d. Centrex ACD/MIS Service is subject to all general regulations applicable to the provision of service by the Telephone Company as specified in other sections of this Local Terms of Service.
e. A private line intraexchange data circuit is required between the customer's Management Information System and the Telephone Company serving central office.
f. The customer must subscribe to the Basic Agent Feature Package before subscribing to the Advanced Agent Feature Package or Optional Features.
g. Customers subscribing to Secondary Directory Numbers must subscribe to a Centrex Feature Package for functionality.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions
Abandoned Call Clearing - Provides for the removal of a call when a caller abandons either while in an incoming call queue or after the call was presented to the agent position.
ACD Group - A group of agents receiving calls directed to the same incoming call queue. These agents can be in one or more supervisor subgroups.
ACD Overflow of Enqueued Calls - Provides for calls that have been in queue, for a customer determined amount of time, to queue against another group as well as the original queue.
ACD Multiple Line of Business Codes - Allows handling and tracking of multiple activities for the same call in a customer environment with more than one line of business (LOB).
ACD Node - Individual customer ACD group(s) served from the same Telephone Company central office.
ACD Secondary Directory Number - Provides for the assignment of a feature access position of one or more secondary directory numbers that are separate from the incoming ACD Directory Numbers. This feature allows agents to receive direct non-ACD incoming calls and to make outgoing calls.
ACD Walkaway/Closed - Allows agents to enter a three digit code, to identify the reason for unavailability to calls, when activating the Not Ready key; the code is then recorded by the Management Information System (MIS). Various customer assigned codes for entry provide data to evaluate productivity, schedule work shifts and determine staffing requirements.
Additional Queue Slots - Dedicated time slots used to hold incoming calls in a delayed state until an agent becomes available. One queue slot is required for each call to be held in queue.
Agent Login/Logout - Ensures only assigned agents are able to login to an ACD group. Two options are available to control improper login: 1) partitioning agent login identification numbers into various groups, or 2) requiring an agent login password.
Agent Queue - Places available answering agent positions in a queue determined by a first-in, first-out basis. The position waiting for a call the longest will receive the first incoming call.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 34
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
Answer Agent - Permits a key to be reserved, at the supervisory position, to be used only for answering calls from agents.
Attendant Console to ACD - Allows operator consoles to be used to answer and to route incoming calls to ACD directory numbers.
Automatic Overflow - Reroutes incoming calls when the maximum number of incoming calls are in queue or the first call in queue has reached the maximum waiting time. The parameters for the maximum number of calls per queue and the maximum waiting time are set by the customer.
Call Agent - Permits a supervisor to directly call an agent without having to dial the agents secondary directory number.
Call Center Manager - is a call center management information service that provides call center managers with the ability to monitor and control both their calls and their agents. The functions of Call Center Manager are:
a. Real-time display and monitoring of agent and call activity. Monitoring and display capabilities are provided in conjunction with customer provided premises equipment. This includes variable display categories, user configurable screens, agent monitor groups, and visual threshold alerts.
b. Data collection and storage for historical or real-time report generation.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 35
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
Call Center Manager - (Cont’d)
c. Real-time or scheduled call routing control and resource availability control. This load management capability includes the ability to dynamically change the ACD configurations of the call center in response to real-time calling patterns.
Within the same CentraNet customer group the customer may monitor and control multiple ACD groups through a single Call Center Manager MIS Link.
The use of an additional MIS Link allows the customer to have multiple supervisory terminals supporting the same CentraNet ACD groups.
Call Center Reporting - automatically sends basic ACD reports to a customer designated fax machine. The structure and parameters of the reports are predefined by the Company and contain statistics relating to agent and group performance. The Customer provides the fax machine and appropriate telephone line.
Call Forcing - Increases the speed of ACD call handling by automatically presenting incoming calls to the ACD agents; a short burst of tone alerts the agent of the incoming call. Ordinarily the agent presses a release key upon conclusion of a call and then presses an "in-calls" key to receive another call.
Call Transfer with Time - Allows a call that has been answered by an ACD agent and then transferred to another ACD agent group to be queued to the new group's highest priority queue based on the total time of the call (time in queue prior to being answered by the first agent plus the length of "talk time" with first agent.)
Called Name/Number Display - Shows the terminating group name and terminating directory number for calls arriving on the agent's set. This information allows the ACD agent to identify the called ACD group for appropriate call answering and call handling.
Call Source ID - Provides for the display, at the agent's position, of the incoming call facility, e.g. calls from within the same customer's group, the agent's extension number is displayed; calls from other customer groups served by the same ACD node, the calling agent's directory number is displayed.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
Call Supervisor - Provides a key for quick access to the supervisor.
Controlled Interflow - Provides the supervisor position the capability to temporarily divert a group's new incoming calls. The calls are diverted to a route defined by the customer.
Delay Treatment - Allows one of two treatments based on anticipated waiting time; either a ring-back or recorded announcement.
Directory Number - Incoming local access numbers assigned to the customer Automatic Call Distribution groups.
Distinctive Ringing - Enables agents to distinguish ACD calls from non-ACD calls.
Display Agents Summary - Key activated function enables the supervisor position to display a status summary of all ACD agent positions within a particular ACD group. The summary shows the number of agents:
- busy on ACD and non-ACD calls, - waiting for calls (idle), - not ready to receive calls, and - not available (agent not logged in or Make Set Busy activated).
Display Queue Status - Allows the supervisor position to monitor the efficiency in which incoming calls are being handled. Activation of Display Queue Status shows the following current information for the corresponding ACD directory number:
- number of staffed agent positions, - number of calls waiting in the incoming call queue, - number of calls logically queued against group, - waiting time (in seconds) of the oldest call in queue.
Emergency Alerting - Enables the agent to confer immediately with the supervisor or to automatically connect a customer provided tape recorder to a call.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 37
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
Emergency Alerting Enhanced - Enhances the Emergency Alerting feature by providing the ACD agent with a single key to simultaneously add a supervisor and a recording device to a call.
Emergency Answer - Permits an answer emergency key lamp, at the supervisory position, to flash when an agent activates an emergency key
Emergency Answer Backup - Provides a method for redirecting emergency key calls to another customer designated position when the supervisor position is unavailable.
Forced Agent Availability - Allows the ACD supervisor to deactivate a Not Ready condition on a specific line. This feature is key activated on an individual agent basis.
Incoming Call Queue - Allows a customer to prioritize calls based on the number dialed. Calls of a higher priority get answered before calls of a lower priority.
Make Set Busy - Blocks non-ACD calls to the position.
MIS Data Stream Interface - Enables a downstream processor to use a data stream to collect ACD group information, from the ACD node, to produce real-time statistics and historical reports. The ACD/MIS Interface allows the user to perform the following functions:
- login or logoff the ACD/MIS, - collect information from a pool of ACD groups, - change the information for a pool of ACD groups, - request information on the configuration of the data stream, - request the current time and date, - start and stop the transfer of call-event information.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 38
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
This feature also includes the following:
- Remote ACD Load Management - Provides the capability of the supervisory position to reconfigure the structure and operational parameters of an ACD group to maximize the number of calls served or to alleviate overload on a remote supervisory terminal.
- Variable Wrap-Up Time - Allows the ACD supervisory position to vary the interval between call completion and the presentation of a new incoming call on an individual agent position basis or on a group basis.
Multistage-Queue Status Display - Allows the ACD agent to display the length of time calls have been held in the incoming call queue before being answered.
Music on Delay - Connects callers in queue to a customer provided music source while waiting for an available agent.
Night Treatment - Allows calls arriving after all agents have logged out to be handled by: 1) answering with a recorded announcement advising the caller that the ACD location is closed and then the call is disconnected, or 2) automatically forwarding the call to another ACD location or to a night service number for answering.
Not Ready - When activated the agent position cannot receive any ACD calls allowing the agent to complete follow up transactions or originate out going calls on a secondary directory number.
Observe Agent - Allows the supervisor position to monitor agents' calls. Monitoring capability is restricted to agents within a supervisor's group.
Observe Agent From 2500 Set - Allows the supervisor position to monitor agents' calls. Extends monitoring capability from a 2500 set.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 39
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
3. Definitions (Cont'd)
Overflow Enhancement - Increases the customer's options for answering ACD calls during periods of heavy traffic. Customers may specify up to four ACD groups, within an ACD node, as potential overflow routes. When an incoming call queue for a group is full, this feature sequentially scans each of the other groups and routes the call to the first group able to accept it.
Ring Threshold - Provides for the rerouting of a call when an agent does not answer within a preprogrammed length of time. The call is then rerouted either to the longest idle agent or to the front of the incoming call queue if no agent is available.
Set Not Ready - When activated, this feature blocks the agent's position from incoming ACD calls; non-ACD incoming calls continue to be presented.
Standard Announcements - Recorded announcements to callers in queue to advise them of answering delays. The announcements are provided from the Telephone Company central office.
Supergroups – Enables multiple ACD groups, located in single or multiple locations but served by the same ACD node, to distribute calls dynamically among the separate groups based on the current available resources.
Supervisor Control of Night Service - Provides the supervisor position the capability to activate Night Treatment service for one or more agent groups within the same ACD system.
Three-Way Calling/Call Transfer to ACD - Allows an agent to transfer calls to another ACD directory number within the same customer group. This feature allows the originator to transfer a call with or without consultation with the called agent or to establish the call to involve all three parties.
Transfer to In-Calls Key - Enables the agent to transfer an incoming ACD call directly to another agent's In-Calls key within the same customer group.
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
4. Feature Packages
Centrex ACD is available in the following packages:
a. Basic Agent Feature Package
- Abandoned Call Clearing - Agent Login/Logout - Agent Queue - Attendant Console to ACD - Automatic Overflow - Call Forcing - Delay Treatment - Incoming Call Queue (equal to number of agents) - Music on Delay - Night Treatment - Not Ready - Overflow Enhancement - Ring Threshold - Standard Announcements - Three-Way Calling/Call Transfer to ACD
b. Advanced Agent Feature Package
- ACD Overflow of Enqueued Calls - ACD Multiple Line of Business Codes - Call Transfer with Time - Emergency Alerting - Emergency Alerting Enhanced - Transfer to In-Calls Key - Available with Display Sets - ACD Walkaway/Closed - Called Name/Number Display - Call Source ID - Call Supervisor - Multistage-Queue Status Display
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SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
4. Feature Packages (Cont'd)
c. ACD on Single-Line Telephone Sets
- Abandoned Call Clearing - Automatic Overflow - Distinctive Ringing - Incoming Call Queue (equal to number of agents) - Login/Logout - Make Set Busy - Music on Delay - Night Treatment - Observe Agent from 2500 Set - Overflow Enhancement - Ring Threshold - Set Not Ready - Standard Announcements - Three-Way Calling/Call Transfer to ACD
d. Supervisor Feature Package
- Answer Agent - Call Agent - Controlled Interflow - Emergency Answer - Emergency Answer Backup - Forced Agent Availability - Observe Agent - Supervisor Control of Night Service - Three-Way Calling/Call Transfer to ACD - Available with Display Sets - Called Name/Number Display - Call Source ID - Display Agents Summary - Display Queue Status
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 42
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
4. Feature Packages (Cont'd)
e. Optional Features
- ACD Secondary Directory Number(s) - MIS Data Stream Interface, which includes: - Remote ACD Load Management - Variable Wrap-Up Time - Additional Queue Slots (for queue slots greater than the number of access positions) - Supergroups - Call Center Manager - Call Center Reporting
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 43
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
5. Rates and Charges Nonrecurring Monthly Charge (1) Rate a. Packages
(1) Basic Agent Feature Pkg per ACD group $55.00 per ACD line $24.00
(2) Advanced Agent Feature Pkg per ACD group 25.00 per ACD line 5.00
(3) ACD on Single-Line Set per ACD line 10.00 22.50
(4) Supervisor Feature Pkg per ACD line 50.00 26.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 44
SPECIALIZED SERVICES
11.1 CENTREX SERVICE (Cont’d)
G. Centrex Automatic Call Distribution Service/MIS (Cont'd)
5. Rates and Charges Nonrecurring Monthly Charge (1) Rate b. Optional Features
(1) Secondary Directory Number $0.00 $2.00
(2) MIS Data Stream Interface per interface 100.00 100.00
(3) Additional Queue Slots per system 25.00 per slot 2.50
(4) Supergroups 50.00 25.00
(5) Call Center Manager 1st CCM 75.00 200.00 2nd CCM 75.00 150.00 3rd & Subsequent CCM 75.00 125.00
(6) Call Center Reporting (2) 100.00 15.00/ agent
(1) Does not include appropriate service charges from this Local Terms of Service. (2) Subject to the availability of equipment.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1)
A. General
1. Definition
a. 9-1-1 is the three-digit telephone number designated throughout the United States as the emergency telephone number to be used by the public to obtain law enforcement, medical, fire, rescue, and other emergency services.
b. 9-1-1 Service enables a caller dialing 9-1-1 from a station with access to the local exchange telephone network, arranged to provide 9-1-1 Service, to be automatically connected to the appropriate Public Safety Answering Point (PSAP). A PSAP is the communications facility, designated for a specific territory, to which 9-1-1 calls are routed for response. The 9-1-1 Service, including non-regulated components, may be provided from any one of the following three categories:
(1) B9-1-1 (or Basic 9-1-1) Service automatically routes 9-1-1 calls to a PSAP but provides no information about the location or telephone number of the caller.
(2) C9-1-1 (or ANI-only 9-1-1) Service automatically routes 9-1-1 calls to a PSAP and provides the calling telephone number (through automatic number identification or ANI) to the PSAP attendant who answers the call. C9-1-1 Service is comprised of B9-1-1 Service plus ANI spill.
(3) E9-1-1 (or Enhanced 9-1-1) Service automatically routes 9-1-1 calls to a PSAP and provides the calling telephone number and address, and may also provide the name of the telephone access line subscriber and the names of the Emergency Response Agencies with responsibility for the caller's location. E9-1-1 will provide a PSAP with the location of the billing or lead telephone number in cases where a nonregulated telecommunication service provider (e.g., Private Branch Exchange (PBX), Shared Tenant Service (STS), etc.) has failed to provide the 9-1-1 Customer with their subscribers' names, addresses, and telephone numbers. E9-1-1 Service is comprised of C9-1-1 Service plus ALI provisioning.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1)
A. General (Cont'd)
2. Definition of Terms
Administrative Site - A location at which the responsibility for administration of end user records associated with one or more private switches is maintained. This location has the capability of creating and conveying Private Switch (PS) End User information to the Company's ALI ENTRY GATEWAY. The Private Switch (PS) 9-1-1 Site Administrator is responsible for the functioning of this location.
Automatic Location Identification (ALI) - A feature designed to permit information regarding the location of the calling party to be displayed on a display screen at a PSAP when a 9-1-1 call is received.
ALI Database - A database of ALI records containing access line subscribers' names, addresses, telephone numbers, and ESNs to be used for 9-1-1 purposes. This database, once provided to the 9-1-1 Customer, may include additional information about that location.
Alternate Routing - A feature that will route a 9-1-1 call to a location other than the primary PSAP, should some temporary condition prevent the primary PSAP from answering the call.
Automatic Number Identification (ANI) - A feature designed to permit the telephone number of the calling party to be displayed on a display screen at a PSAP when a 9-1-1 call is received.
ANI Spill - A central office generated data stream that forwards the telephone number of the calling party.
Caller - An individual who places a 9-1-1 call in order to obtain emergency assistance. May also be referred to as an end user.
Company - CenturyTel of Missouri, LLC
Customer - Governmental unit or other entity authorized to provide 9-1-1 Service.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
2. Definition of Terms (Cont'd)
Default Routing - A feature activated when an incoming 9-1-1 call cannot be selectively routed due to an ANI failure, garbled digits or other causes. Such incoming calls are routed from the 9-1-1 control office (location of the selective routing function) to a preselected PSAP.
Directory Number (DN) - A seven-digit number assigned in an area code to uniquely identify a telephone subscriber. In PS ALI applications, the ANI generated with each 9-1- 1 call forwards the Direct Inward Dial (DID) Station line seven digit number to the PSAP.
Emergency Response Agency - For the purpose of this Local Terms of Service, an Emergency Response Agency (ERA) is a functional division of an agency authorized to respond to requests from the public to meet emergencies related to safety and/or health. The agency is prepared to provide its service(s) in response to a 9-1-1 call received at, or transferred from, a PSAP.
Emergency Service Number - An Emergency Service Number (ESN) is assigned by the 9-1-1 Customer to all subscribers served by each combination of Emergency Response Agencies(i.e., which police, fire, and ambulance service is responsible for that subscriber's location). Thus the service area of each PSAP and Secondary PSAP can be defined in terms of the ESNs for which it is responsible. The ESN is recorded in the ALI database (where established) to inform the PSAP attendant which ERA is responsible for each 9-1-1 caller's location and in the Selective Routing records (where Selective Routing is established) to assist in determining call routing to the correct PSAP.
End User - An individual who may place a 9-1-1 call in order to obtain emergency assistance. May also be referred to as a caller.
Company’s PS ALI ENTRY - A personal computer software program that will automate the process of building ALI records of Private Switch (PS) End Users in the National Emergency Number Association (NENA) Standard Format. It provides for some limited accuracy checks, uploading the records to the Company, and receiving downloads of records found to contain certain types of errors in the PS End User records from the Company.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
2. Definition of Terms (Cont'd)
Company’s PS ALI GATEWAY - The Company's computer facility that will interface with the Private Switch (PS) Provider Administration Site to receive Private Switch (PS) End User ALI updates and from which error reports will be returned. Communication will be via dial-up modem, using a common protocol.
Host Provider - The telephone company that serves exchanges within the 9-1-1 Customer's serving area and provides 9-1-1 service to the 9-1-1 Customer and, where applicable, acts as the coordinator of other regulated telephone companies which serve as secondary providers within the 9-1-1 Customer's serving area.
Master Street Address Guide (MSAG) - A perpetual database defining the geographic area of a 9-1-1 service, such as by an alphabetical list of the street names, high-low house number ranges, community names, PSAP identification codes, and Emergency Service Numbers (ESNs).
Nonlisted/Unlisted - Subscriber information that is not listed in the published phone directory but is made available via Directory Assistance Service.
Nonpublished - Subscriber information that is neither listed in the published phone directory nor available via Directory Assistance Service.
Point of Concentration - A network switch that enables the quantity of incoming trunks to be reduced to a smaller quantity of outgoing trunks, without degrading the quality of transmission. 911 Selective Routers and tandems perform the Point of Concentration function among others.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
2. Definition of Terms (Cont'd)
Private Switch (PS)* - A private telephone switch serving a particular organization or business usually located on a Customer's premises. The PS is connected by a common group of trunks to one or more Telephone Company central offices to provide Public Switched Network services to a number of station lines. A Private Switch can be a PBX or PABX.
Private Switch ALI Service Trunk* - A Centralized Automatic Message Accounting (CAMA)-type trunk, dedicated to routing 911 calls from a PS to a Selective Router, to a Tandem, to a central office serving a PSAP or to a PSAP. The termination of this trunk is determined by the network configuration and PSAP terminating equipment. The Service Trunk is designed with the PS as an equivalent to an end office and transmits the voice and ANI of the 911 caller.
Private Switch End User (PSEU)* - An individual authorized to use the telephone services of a private switch via a station line. Each station line is associated and identified with one individual.
Private Switch Provider (PSP) or PS Provider* - A private entity that provides telephone service to end users via a private switch.
PS ALI Entry Interface Service* - Establishes a telecommunications port accessible from the public switched network on the Company's PS ALI Gateway to receive PSEU records from a third party private witch database service and processing those records in the same manner as for the Company's PS ALI Entry software customer.
* In addition to third parties who provide the service utilizing private telephone switches, Private Switch (PS) terms, conditions, and rates apply to any third party, including public switch providers, utilizing the service; provided, however, that these terms, conditions and rates do not apply to third parties, including public switch providers, that are a party to an interconnection agreement with the Telephone Company that specifically governs 911/E911 arrangements between the companies, except to the extent that such agreement expressly incorporates such terms, conditions and rates.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
2. Definition of Terms (Cont'd)
PS 9-1-1 Site Administrator - Person assigned and authorized by the Private Switch (PS) Provider to act as an agent of the PS Provider with responsibility for managing the PS Provider's responsibilities within the scope of this Local Terms of Service. The Site Administrator is responsible for establishing the PS 9-1-1 Service, for maintaining the location information of the PS End Users and using the Company’s PS ALI ENTRY software to provide accurate PS End User ALI to the Company. This person will be given a password by the Company for access to the Company’s ALI ENTRY GATEWAY for the purpose of uploading the PS End Users ALI record information, specific to the site administrator's location.
PSAP – the Public Safety Answering Point, either primary or secondary, is the communications facility designated for a specific territory, to which 9-1-1 calls are routed for response.
Primary PSAP - A primary PSAP is the initial answering point responsible for taking appropriate action on a 9-1-1 call by either providing the response itself from the Emergency Response Agencies dispatched from that center or by transferring the call to a secondary PSAP for action. A primary PSAP must be operated on a 24-hour (seven- days-a-week) basis.
Secondary PSAP - A secondary PSAP responds to 9-1-1 calls transferred from a primary PSAP by dispatching those Emergency Response Agency services under its authority. It may become the initial respondent to a 9-1-1 call in an alternate routing configuration where the primary PSAP is unable to answer the call.
Selective Router (SR) - Equipment located in the central office that has capability of routing incoming 9-1-1 calls to different PSAPs based on the callers' ANI and concentrating the number of incoming trunks to fewer outgoing trunks. This is an example of a Point of Concentration.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
2. Definition of Terms (Cont'd)
Selective Routing - A service that routes calls to the correct PSAP based on the caller's ANI. This service is available when a C9-1-1 or E9-1-1 system is served by more than one PSAP or when a central office is split by a political boundary and one of the political areas does not subscribe to 9-1-1 services.
Sublocation Information - Information of originating station location (end user) in PS ALI applications.
Subscriber - A person or business that orders access line service from a telephone company.
Secondary Provider - A regulated telephone company that participates in offering 9-1-1 service under an agreement with the Host Provider.
Third Party Frame Relay Access Device (FRAD) Access - FRAD Access allows for retrieval of ALI Database Information for Wireless and Competitive Local Providers using a Third Party Database Provider over a Non-Call Associated Signaling (NCAS) solution. Connectivity is composed of two components, FRAD Access and Steerable ALI software.
All other defined terms used in this section, but not expressly defined herein shall have the meaning ascribed to such terms in the Definitions section of this Local Terms of Service.
3. Conditions
a. 9-1-1 Service is restricted to one-way incoming emergency service only.
b. The Company shall not be required to provide 9-1-1 Service to less than an entire central office (switching entity). The Company does not undertake to answer and forward 9-1-1 Service calls, but furnishes the use of its facilities to enable the 9-1-1 Customer's personnel to accept such calls on the 9-1-1 Customer's designated premises.
c. 9-1-1 Service is provided solely for the benefit of the 9-1-1 Customer; the provision of such service shall not be interpreted, construed, or regarded as being of the benefit of, or creating any Company obligation toward, or any right of action on behalf of any third person or other legal entity.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
3. Conditions (Cont'd)
d. Intercept service for any seven-digit emergency number(s) replaced by 9-1-1 Service will be provided for a period of time as negotiated between the Company and the 9-1-1 Customer; however, in no case shall intercept service be provided for more than one year or beyond the next directory issuance, whichever is longer.
e. 9-1-1 Service is limited to the use of central office telephone number 9-1-1 as the emergency telephone number. Only one 9-1-1 Service will be provided within any government agency's locality.
f. 9-1-1 calls originated from local exchange telephone network access facilities shall be completed to the appropriate PSAP without a charge being assessed to the end user by the Company. Calls from a pay telephone shall not require a coin to be deposited or payment of any charge.
g. Calls placed from all stations, including those with non-published or unlisted numbers, to a PSAP may display subscriber information associated with such numbers to emergency 9-1-1 responding personnel. The subscriber forfeits the privacy afforded by a nonlisted or nonpublished service upon placing a 9-1-1 call.
h. The main telephone directory listing for the PSAP must be a seven-digit administrative telephone number of a listed emergency number. A listing for the PSAP will also be provided under 9-1-1 at no additional charge.
i. The Company will not prorate any billing among agencies of the same governmental entity jointly subscribing to 9-1-1 Service.
j. All nonregulated telecommunications service providers (e.g., Private Branch Exchange (PBX), Shared Tenant Service (STS), etc.) in an E9-1-1 service area should provide current lists of their subscriber's names, addresses, and telephone numbers in Company standard format to the 9-1-1 Customer for inclusion in the E9-1-1 database.
k. Information provided by the Company as part of the provision of C9-1-1 or E9-1-1 is to be used only for the purposes of answering and dispatching emergency calls.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
3. Conditions (Cont'd)
l. Charges for 9-1-1 Customer-initiated changes and rearrangements affecting service address and ALI database records (e.g., street name and number changes, emergency services territorial or name change, jurisdictional boundary changes and rearrangements, etc.,) other than those processed in normal daily updates will be based upon the actual costs for such changes and rearrangements. In such cases, a valid comparative listing of changes must be supplied providing direct and individual reference to existing designations.
m. Where a 9-1-1 call is placed by the calling party via interconnection with an interexchange carrier or operator service provider, the Company cannot guarantee the completion of said call, the quality of the call, or any features that may otherwise be provided with 9-1-1 Service. Because the addresses of these service providers' subscribers are not provided to the regulated telecommunications service providers, the 9-1-1 Customer must obtain them directly.
n. In Selective Routing configurations where the central office does not provide ANI due to ANI failure, garbled digits, etc., Default Routing will be utilized.
o. Frame Relay Access Device (FRAD) Service requires the third party record provider to furnish the 56k circuit.
4. Customer Obligation
a. Application for 9-1-1 Service must be executed in writing by each 9-1-1 Customer and must be accompanied by satisfactory proof of authorization to provide 9-1-1 Service in the exchanges where service is requested. If application for service is made by an agent, the Company must be provided in writing with satisfactory proof of appointment of the agent by the 9-1-1 Customer.
b. The 9-1-1 Customer is responsible for dispatching the appropriate emergency service within the 9-1-1 service area, or will undertake to transfer all 9-1-1 Service calls received to the governmental agency with responsibility for dispatching such services, to the extent that 9-1-1 services are reasonably available.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
4. Customer Obligation (Cont’d)
c. The 9-1-1 Service applicant must submit to the Company written concurrence to the following terms and conditions by all participating agencies:
(1) The 9-1-1 Customer shall have the sole responsibility for determining which public agencies will participate in (jointly) subscribing to a 9-1-1 Service offering, and for the control and staffing of the Primary PSAP.
(2) The primary PSAP will answer all calls on a 24-hour, seven-days-a-week, basis.
(3) Each primary PSAP must subscribe to sufficient 9-1-1 Service lines to adequately handle incoming calls in each PSAP's average busy hour so that no more than one call out of 100 (P.01 transmission grade of service) encounters a busy signal. In other words, the 9-1-1 Service network from each central office to the central office serving the primary PSAP must provide a minimum of a P.01 transmission grade of service or two trunks, whichever is the higher standard.
(4) Each primary PSAP shall and each secondary PSAP may subscribe to at least three lines as follows:
(a) At least one seven-digit non-emergency local exchange line with at least one listed directory number for administrative calls.
(b) At least one non-listed seven-digit local exchange line for forwarding or transferring 9-1-1 calls to locations other than those connected to that PSAP by dedicated lines.
(c) At least one non-listed seven-digit number to be used by other PSAP's and Emergency Response Agencies to reach the PSAP. This number must be in addition to those listed above.
(5) If a Selective Router is not used each primary PSAP must subscribe to at least two dedicated lines to each secondary PSAP for the purpose of forwarding or transferring calls. The number of lines shall be no fewer than the number required to provide a P.01 transmission grade of service during that secondary PSAP's average busy hour.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
4. Customer Obligation (Cont'd)
d. The 9-1-1 Customer shall promptly notify the Company in the event any part of the system associated with 9-1-1 service is not functioning properly.
e. Because the Company serving boundaries and political subdivision boundaries may not coincide, the 9-1-1 Customer must make arrangements to handle all calls received on its 9-1-1 service lines that originate from all points served by central offices within the 9-1-1 service area whether or not the calling telephone is situated on property within the geographical boundaries of the 9-1-1 Customer's public safety jurisdiction.
f. 9-1-1 Emergency Telephone Service information consisting of the name, address, and/or telephone number of telephone subscribers, regardless of whether or not this information is published in directories or listed in directory assistance offices, is company proprietary and the 9-1-1 Customer agrees to use such information only for the purpose of responding to 9-1-1 calls at the time such calls are placed. Any connecting company utilizing/purchasing Company information while acting as the System Integrator of 9-1-1 service to the 9-1-1 Customer which purchases Company services under this Local Terms of Service must agree to abide by the terms and conditions which relate to the protection of the Company provided information. The 9-1-1Customer of any connecting company utilizing/purchasing Company information shall take all reasonable efforts to safeguard the proprietary nature of Company-provided information, including but not limited to:
(1) Maintenance of a log which will record all 9-1-1 calls placed to a 9-1-1 Customer and all manual queries for ALI. The Company retains the right to review such logs with all pertinent public agency supervising officers to detect any unauthorized retrieval of information from the 9-1-1 system database. The 9-1-1 Customer must report to the Company any unauthorized retrieval and must implement corrective action to prevent any further unauthorized retrieval.
(2) The 9-1-1 Customer shall provide to the Company, upon request, a list of authorized personnel who shall be provided with passwords or other safety or security mechanisms to guarantee the system may not be accessed by unauthorized personnel.
(3) All 9-1-1 Customer equipment, system software, and databases must be located in asecure area within a PSAP's office operations to prevent unauthorized personnel from accessing confidential information.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
4. Customer Obligation (Cont'd)
f. 9-1-1 Emergency Telephone Service information consisting … (Cont'd)
(4) The 9-1-1 Customer shall agree to indemnify, save and hold the Company harmless from any and all claims for injury or damage of any nature by an person arising out of or relating to the 9-1-1 Customer's unauthorized use of Company-provided subscriber information, which information is to be used solely for the purpose of providing 9-1-1 service.
g. Any terminal equipment used in connection with 9-1-1 Emergency Telephone Service shall be configured to restrict the 9-1-1 Customer from removing and/or changing the data provided by the Company.
h. Equipment, used in conjunction with any 9-1-1 Emergency Telephone Service, located at the PSAP(s) may be provided by the Company or the 9-1-1 Customer subject to the approval by the Company for compatibility with the 9-1-1 system. Any additional costs associated with bringing incompatible equipment into compliance with the 9-1-1 system will be the responsibility of the 9-1-1 Customer.
5. Liability
a. The Company's entire liability to the 9-1-1 Customer or any person for interruption or failure of any aspect of 9-1-1 service shall be limited by the terms set forth in this section, the Rules and Regulations section of this Local Terms of Service, and in any sections of other tariffs and/or local terms of service which apply to the provision of 9-1-1 service by the Company. This 9-1-1 service is offered solely to assist the 9-1-1 Customer in providing 9-1-1 emergency service in conjunction with applicable fire, police, and other public safety agencies. By providing this 9-1-1 service to the 9-1-1 Customer, the Company does not create any relationship or obligation, direct or indirect, to any third party other than the 9-1-1 Customer.
b. The Company shall not be liable for civil damages, whether in contract, tort or otherwise, to any person, corporation, or other entity for any loss or damage caused by any act or omission by the Company or any of their employees, directors, officers, contractors or agents in the design, development, installation, maintenance, or provision of any aspect of 9-1-1 service other than Company acts or omission constituting reckless, willful and wanton misconduct. However, in no event shall the Company's liability to any person, corporation, or other entity for any loss or damage exceed an amount equal to the prorated allowance of the tariff and/or local terms of service rate for the service or facilities provided to the 9-1-1 Customer for the time such interruption to service or facilities continues, after notice by the 9-1-1 Customer to the Company. No allowance shall be made if the interruption is due to the negligence or willful act of the 9-1-1 Customer.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
5. Liability (Cont’d)
c. The 9-1-1 Customer shall indemnify and hold harmless the Company from any damages, claims, causes of action or other injuries whether in contract, tort, or otherwise which may be asserted by any person, business, governmental agency, or other entity against the Company as a result of any act or omission of the Company or 9-1-1 Customer or any of their employees, directors, officers, contractors or agents except for Company acts of gross negligence or willful or wanton misconduct in connection with designing, developing, adopting, implementing, maintaining, or operating any aspect of the 9-1-1 service for releasing subscriber information, including nonpublished or unlisted information in connection with the provision of the 9-1-1 service.
d. The Company shall not be liable or responsible for any indirect, incidental, consequential punitive, special or exemplary damages associated with the provision of the 9-1-1 service when any 9-1-1 call originates from a system or line which makes the provision of specific location information impossible to provide for technical reasons. These technical reasons can include, but are not limited to, technical inability to provide subscriber information associated with multi-party lines, or private telecommunications services, such as PBXs or shared tenant services and calls originating over Centrex lines.
e. The Company accepts no responsibility for obtaining subscriber record information from private telecommunications systems, such as PBXs or shared tenant services, unless provided to the Company by a PS Provider. At the rates set forth herein, the Company will integrate any records provided to it by the PS Provider in a Company-standard format for inclusion in a 9-1-1 ALI database. However, by doing so, the Company makes no representation or warranty regarding the accuracy of the data provided to it by a PS Provider and shall not be liable or responsible for any indirect, incidental, consequential, punitive, special or exemplary damages associated with the provision of this data by the PS Provider, which may be asserted by any person, business, government agency, or other entity against the Company.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
A. General (Cont'd)
5. Liability (Cont'd)
f. The Company shall not be liable or responsible for any indirect, incidental, consequential punitive, special or exemplary damages associated with the provision of any aspect of 9-1-1 service when there is a failure of or interruption in 9-1-1 service due to the attachment of any equipment by a 9-1-1 Customer to Company facilities. The 9-1-1 Customer may, with the prior written consent of the Company, which consent shall not be reasonably withheld, attach features, devices, or equipment or other vendors to the equipment or network facilities provided by the Company. Said attachments, devices, or equipment must meet all applicable federal and state registration or certification standards. The Company reserves the right to refuse attachments if the Company determines that said attachments will degrade the 9-1-1 service ordered by the 9-1-1 Customer, Company facilities or otherwise affect its telephone operations.
g. The Company shall not be liable for any civil damages, whether in contract, tort, or otherwise, caused by an act or omission of the Company in the good faith release of information not in the public record, including nonpublished or nonlisted subscriber information to Emergency Response Agencies responding to calls placed to a 9-1-1 service or host providers using such information to provide a 9-1- 1 service.
h. The Company shall have no liability whatsoever to any person arising from its provision of, or failure to provide, 9-1-1 Service to any subscriber to a nonregulated telephone service (e.g., shared tenant service). It is the obligation of the 9-1-1 Customer to answer, respond to, transfer, terminate, dispatch, or arrange to dispatch emergency services, or otherwise handle all 9-1-1 telephone calls that originate from telephones within the 9-1-1 Customer's service area. Neither the 9- 1-1 Customer nor the Company shall have any responsibility for 9-1-1 calls that carry foreign dial tone, whether they originate within or outside of the 9-1-1 Customer's service area, or for calls originating from voice over internet protocol, or mobile/cellular telephones.
i. The Company shall not be liable for any mistakes, omissions, interruptions, delays, errors or defects in transmission or service caused or contributed to by the negligence or willful act of any person other than the Company, or arising from the use of 9-1-1 Customer provided facilities or equipment.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service
1. B9-1-1 (Basic 9-1-1 Service)
a. B9-1-1 Service provides for routing all 9-1-1 calls originated by stations with given central office prefix codes to a single PSAP which is prepared to receive those calls via a 9-1-1 Service line.
b. Interoffice 9-1-1 service is provided via dedicated trunking. 9-1-1 service from the central office serving the PSAP is provided over dedicated lines or trunks.
c. The following rate elements apply to a typical B9-1-1 arrangement:
(1) 9-1-1 Central Office Enabling - Enables the central office to recognize 9-1-1 as a valid number and connect a 9-1-1 call to a 9-1-1 Service Line or dedicated 9-1-1 trunk.
(2) 9-1-1 Network Service - Dedicated network facilities, used for voice or data, connecting the PSAP and its serving central office, and/or connecting a central office to another central office (intra or interexchange). Rates and charges apply to each facility ordered. A minimum of two trunks is required on each interoffice route.
d. Additional 9-1-1 Features, as described in this Local Terms of Service, are available with 9-1-1 Service where conditions permit.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
2. C9-1-1 (ANI-Only 9-1-1 Service)
a. The following rate elements apply to a typical C9-1-1 arrangement:
(1) 9-1-1 Central Office Enabling - Enables the central office to recognize 9-1-1 as a valid number and to connect such calls to a 9-1-1 Service Line or dedicated 9-1-1 trunk. Also enables the central office to generate ANI for the caller's telephone number and provide it to the 9-1-1 Service Line or dedicated 9-1-1 trunk.
(2) 9-1-1 Network Service - Same as B9-1-1 Service.
b. C9-1-1 Service includes ANI Spill which is the provision of the caller's telephone number to the PSAP. ANI Spill may not be provided from multi-party end users. For calls placed to a PSAP from off-premises stations and stations behind business systems, where ANI Spill is provided, it will provide the identity of the primary telephone service billing or lead number.
c. The PSAP's premises equipment used in conjunction with ANI Spill Service must be reviewed by the Company to determine the compatibility of the unity with the C9-1-1 Service requested. If changes are necessary to make this service compatible with the services offered herein, time and material charges will apply.
d. Selective Routing is available on an optional basis with C9-1-1 Service.
e. Additional 9-1-1 Features, as described in this Local Terms of Service, are available with C9-1-1 Service where conditions permit.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
3. E9-1-1 (Enhanced 9-1-1)
a. The following rate elements apply to a typical E9-1-1 arrangement:
(1) 9-1-1 Central Office Enabling - Same as C9-1-1 Service.
(2) 9-1-1 Network Service - Same as C9-1-1 Service.
(3) Automatic Location Identification (ALI) Database - Recurring and non- recurring charges -An E9-1-1 database that contains subscriber names, telephone numbers, addresses and Emergency Service Numbers (ESNs), and is periodically updated by the Company. A per database charge is applicable to each database and a per record charge is applicable to all records in each database. When the Company is not responsible for the system's ALI database, a per record charge will apply to all Company records provided to the ALI database manager. The 9-1-1 Customer is responsible for the following:
(a) Providing a correct set of addresses and ranges, known as a Master Street Address Guide (MSAG), with ESNs assigned to each address. This must include all Company and participating telecommunication service subscriber addresses and be based upon Company standards which are consistent with the National Emergency Number Association.
(b) Advising the Company in a timely manner of any changes in the MSAG or ESN assignments.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
3. E9-1-1 (Enhanced 9-1-1) (Cont’d)
a. The following rate elements apply to a typical E9-1-1 arrangement: (Cont’d)
(4) Third Party Frame Relay Access Device (FRAD) Connectivity - This service provides access to a non-Company controlled database to retrieve information for a given call emergency assistance. Upon receipt of a call at the PSAP location, a request is forwarded through the ANI/ALI Controller that first queries a Company-controlled database for specific caller information via a full period data circuit. If the information is unavailable with the Company-controlled database, software "broadcasts" a request for data through a Frame Relay network to Third Party-controlled databases to retrieve the data. Third Party FRAD Connectivity is composed of the two below components.
(a) FRAD Access establishes a Frame Relay connection at the Central Office as well as whatever data circuits are needed to gain access to the Frame Relay network provider. Data connectivity to the Third Party Frame Relay service is additional and must be coordinated by the 9-1-1 Customer requiring service. The third Party record provider must provide the 56k circuit.
(b) Steerable ALI Software is required for each Competitive Local Provider (CLP) or Wireless vendor or their agent for each Company- controlled database platform to which a Non-Call Associated Signaling (NCAS) connection is required. Steerable ALI is a Software product that provides a means of "broadcasting" a request for data across all active channels to retrieve the proper ANI/ALI information for a given request.
b. In the event that the 9-1-1 Customer requests to begin construction of an MSAG/ALI database prior to full application to C9-1-1 or E9-1-1 service, charges for ALI database construction and maintenance may apply from the beginning of construction.
c. The PSAP's premises equipment used in conjunction with ANI Spill Service must be reviewed by the Company to determine the compatibility of the unit with the E9- 1-1 Service requested. If changes are necessary to make this service compatible with the services offered herein, time and material charges will apply.
d. Selective Routing is available on an optional basis with E9-1-1 Service.
e. Optional 9-1-1 Features, as described in this Local Terms of Service, are available with E9-1-1 Service where conditions permit.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
a. Selective Routing
(1) Selective Routing Service routes calls to the correct PSAP based on the caller's ANI. This service is available when a C9-1-1 or E9-1-1 system is served by more than one PSAP or when a central office is split by a political boundary and one of the political areas does not subscribe to 9-1-1 services. The 9-1-1 Customer is responsible for the following:
(a) Providing a correct set of addresses and ranges, known as a Master Street Address Guide (MSAG), with Emergency Service Numbers (ESN) assigned to each address. Each ESN must be assigned to a PSAP. This must include all Company and participating telecommunication service subscriber addresses and be based upon Company standards.
(b) Verifying the accuracy of the call routing by participating in tests with the Company prior to service establishment, and subsequent to any ESN change, to ensure that calls from each ESN are correctly routed.
(c) Advising the Company in a timely manner of any changes in the MSAG or ESN assignments.
(2) The following rate elements apply to Selective Routing:
(a) Database Administration - The per database charge to create and maintain the MSAG and ALI database structure.
(b) Database - The charge on a per record basis to develop and update street ranges, list correct addresses, assign ESNs and PSAPs to each record, and transmit the ALI to the database management system that will be accessed by the caller's ANI. Database rate elements include monthly rates and nonrecurring charges for each database and for each record within each database.
(c) Class Marking - The hardware and software that provides selective routing assignment codes to a central office for a 9-1-1 call and connects the incoming 9-1-1 trunks to the central office that will route the calls.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
a. Selective Routing (Cont'd)
(2) The following rate elements apply to Selective Routing: (Cont’d)
(d) Database Selective Routing - Rates and charges per access line to include hardware and software for selective routing equipment. Selective routing equipment provides routing assignment codes for 9- 1-1 calls and routes those calls to the appropriate Public Safety Answering Point (PSAP). The charge is inclusive of the cost to update the selective router database, which contains telephone numbers matched to an Emergency Service Number (ESN).
Included in this rate element definition is an optional payment plan. The Company reserves the right to perform an annual true-up of access line counts.
(e) Selective Routing Port Charges for Connecting Companies - A monthly recurring and one-time charge per trunk to establish the hardware connection on the Selective Routing Switch that provides connectivity for incoming 9-1-1 circuits to enable Local Exchange Carriers, Local Switch Providers and Private Switch Providers (e.g. PBX users, Shared Tenant Services, ALEC's and Wireless Service Providers) access to the emergency services network. A Selective Router Port Connection is required for each individual trunk circuit.
In addition to the standard connectivity charge, a Wireless Service Additive is an additional monthly charge specifically for software/firmware required only by Wireless Service Providers to provide for multiple 10-20 digit streams using a Call Associated Signaling (CAS) arrangement.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (ANR)
(1) Alternate Network Routing service is offered to provide options to E9-1-1 systems in order to provide another route path from the caller to the PSAP. The choices involve establishing a path that is not in the dedicated 9-1-1 network, such as routing via the Public Switched Telephone Network (PSTN) or cellular radio or full duplex radios such as microwaves. The components offered in this Local Terms of Service include terminating telephone network equipment and cellular radio transceivers.
(2) The Alternate Network Routing Service path is actuated upon a signal reporting that a dedicated 9-1-1 network path is not available to handle a call. Thus, the call may be alternate network routed upon loss of a dedicated 9-1-1 trunk, failure of an intermediate central office in the dedicated 9-1-1 network path to the PSAP, or network overload such as All Trunks Busy (ATB).
(3) In order to reroute the 9-1-1 call through the Public Switched Telephone Network, Sender equipment is installed in a central office on the outgoing side of a 9-1-1 trunk and Receiver equipment is installed on the PSAP premises, or at an intermediate switching point. Multiple telephone numbers may be programmed in the Sender equipment in case the primary Receiver is not available. When the cellular path is used, a cellular transceiver is installed at each end (i.e., at the originating central office and at the PSAP) to connect to the Sender/Receiver Units.
The Tellular Cellular Transceiver is available in a single channel (1M) or a four channel (4M) unit and is compatible with Teltone or Proctor equipment. The Proctor Transceiver, which is a single channel unit, is only compatible with Proctor equipment.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Services (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (ANR) (Cont'd)
(4) Alternate Network Routing Service is offered with two categories of Sender/Receiver terminal equipment:
(a) Without Monitoring -- The Sender Unit performs the functions of receiving the 9-1-1 call from the originating switch, storing the ANI, dialing the telephone number of the Receiver Unit to establish voice connection, and sending the caller's ANI to the Receiver Unit. The Receiver Unit will have an output connection to the network or the PSAP's E9-1-1 Customer premises equipment to record the call information and to be used to retrieve the associated Automatic Location Information (ALI).
(b) With Monitoring -- Similar functions and terminal equipment are provided as in subparagraph a. above, but with the addition of sensors to monitor the outgoing trunk to detect signalling problems. Upon detecting a problem it will seize control of the 9-1-1 call and establish an alternate path, over the Public Switched Telephone Network or a cellular network, to complete delivery of the voice and associated ANI.
(5) Alternate Network Routing via Cellular Transceivers may be selected with either of the ANR services listed above, to add cellular path connectivity. This service requires a cellular transceiver to be installed at either or both ends of the path; one at the originating central office connected to a Sender; the other at the terminating PSAP connected to a Receiver. The Tellular Cellular Transceiver is available in a single channel (1M) or a four channel (4M) unit and is compatible with Teltone or Proctor equipment. The Proctor Transceiver, which is a single channel unit, is only compatible with Proctor equipment. If the PSAP or originating central office is outside the normal service area of a cellular radio cell, a directional antenna shall be installed to ensure adequate signal strength for radio communications.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 67
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (Cont'd)
(6) Description of Teltone Switched Access System
(a) Trunk Dial Unit (TDU) - Equipment installed in a central office that will be actuated by the switch upon failure of 9-1-1 trunk to complete a call. Upon being actuated, the Unit will receive the 9-1-1 call and ANI, store the ANI, and dial (send) the telephone number of its corresponding Call Answer Unit (CAU) over the telecommunications path that has previously been programmed. The path may be the Public Switched Telephone Network or a cellular radio.
(b) Call Answer Unit (CAU) - Equipment installed at a PSAP that will accept (receive) calls from a Trunk Dial Unit, including the ANI of the 9-1-1 callers and pass that voice and ANI to the E9-1-1 system's customer premises equipment.
(c) Call Transfer Unit (CTU) - Installed on the incoming trunk of a 9-1-1 selective router. The CTU answers the incoming call and after handshaking with the TDU, monitors the signaling of the router and requests ANI from the TDU when the selective router is ready.
Included are one 19 inch shelf (holds up to 12 circuit cards), one Call Transfer Unit (CTU) circuit card, relay rack, fuse panel and miscellaneous hardware needed for installation of the system in the Company central office.
(7) Description of Proctor Instant Network Backup System
(a) Mini-Pac - Trunk with/without Monitoring - Compact rack mounted single trunk version of the system. Includes Mini-Pac unit with or without the monitoring option, relay rack, fuse panel and miscellaneous hardware needed to install the unit in the Company central office.
(b) Mini-Pac - Additional Trunk with/without Monitoring - Each additional Mini-Pac unit with or without the monitoring option, installed in existing available relay rack space in the same Company central office.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (Cont'd)
(7) Description of Proctor Instant Network Backup System (Cont'd)
(c) Shelf System - Trunk with/without Monitoring - Consists of a 19 inch shelf, common control card, one Trunk Diverter Card (TDC) with or without the monitoring option, relay rack, fuse panel and miscellaneous hardware needed to install the system in the Telephone Company central office. Each shelf holds up to seven TDC cards, or three Line Switch and three TDC cards when the Line Switch option is used.
(d) Shelf System - Additional Trunk with/without Monitoring - Each additional Trunk Diverter Circuit (TDC) card with or without the monitoring option, installed in existing main shelf.
(e) Expansion Shelf - Consists of the Trunk Expansion Circuit (TEC) card installed in the Main Shelf, the Expansion Shelf and miscellaneous material needed to install the shelf in the Telephone Company central office. Each Expansion Shelf holds up to ten (10) additional TDU or five pairs of TDU/Line Switch circuit cards,
The following items of equipment interface Sender equipment with E9- 1-1 services at the PSAP or another alternate answering facility. When the 9-1-1 call is answered, the ANI is received at the PSAP.
(f) PSAP Responder - 1st - Consists of a single unit, mounting shelf (holds up to five PSAP Responder unit cards) and miscellaneous hardware needed for installation at the Public Safety Answering Point (PSAP). Each unit interfaces with two (2) central office ground start line circuits.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (Cont'd)
(7) Description of Proctor Instant Network Backup System (Cont'd)
(g) PSAP Responder - Additional - Each additional PSAP Responder unit installed at the customer premises in an available mounting shelf slot.
(h) Central Office (CO) Responder - 1st - Installed on the incoming trunk of the 9-1-1 selective router in the Telephone Company central office. Consists of a 19 inch shelf, one CO Responder circuit card, relay rack, fuse panel and miscellaneous hardware needed to install the system. Each shelf holds up to ten (10) CO Responder circuit cards.
(i) Central Office (CO) Responder - Additional - Each additional CO Responder circuit card installed in an available CO Responder shelf.
The following items of equipment allow the diverted 9-1-1 call to be forwarded via an alternate cellular path.
(j) Line Switch & 4/2-Wire Converter Card. Available only when the "with monitoring" feature is chosen. It provides two output ports from the CDU, one to divert calls to the PSTN, the other to divert calls to a cellular network. This card will also convert an incoming 4-wire E&M trunk to a 2-wire ground start line circuit (GSLC).
(k) Cellular Transceiver - A rack mounted cellular transceiver used with the Shelf system or the Mini-Pac unit to interface the Public Switched Network to the Cellular Network. Each unit interfaces with one 9-1-1 trunk. Includes the Cellular Transceiver Unit and miscellaneous material needed to install the equipment in the Company central office.
(l) Cellular 3 dB Antenna - Omni-directional 3 dB antenna used with the cellular transceiver
(m) Cellular 9 dB Gain Antenna. A cellular radio antenna to be used with a cellular transceiver in those locations where the standard 3 dB antenna does not offer sufficient gain to establish acceptable signal reception.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 70
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
b. Alternate Network Routing (Cont'd)
(8) Description of Tellular Phone Cell Services Equipment
(a) 1M Transceiver - Single channel cellular unit used in the transmission of individual calls.
(b) 4M Transceiver - Multi (four) channel cellular unit used in the transmission of simultaneous calls.
(c) Cellular 3 dB Antenna - Standard indoor antenna used with the 1M or 4M units.
(d) Cellular 12 dB Antenna - Optional antenna used in place of standard 3 dB gain antenna when additional antenna gain is needed for acceptable reception.
(9) Customer Obligation
(a) The 9-1-1 Customer will need to subscribe to a business access line for each Sender Unit and business access line to each Receiver Unit, and will be responsible for all normal subscriber access line charges and toll calls billed to those circuits.
(b) Where the 9-1-1 Customer selects to establish a cellular radio circuit as the alternate network routing path, the 9-1-1 Customer will be responsible for obtaining the cellular service and pay for all charges related to its use.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
4. Optional Services (Cont'd)
c. Distribution Machine for the Address and Routing Control System (DMARCS)
(1) Requirement Criteria - Regarding ALI, the Company has obligations to meet the requirements of the Electronic Communications Privacy Act of 1986 (18 USC 2703), to take prudent action to protect the privacy expectations of its subscribers. The Company also has a common business need to protect its customer lists from unauthorized resale and protect its internal databases from hacking. When the company or another regulated telecommunications service provider provides the ALI controller services to a PSAP, those requirements are met by the direct control that the Company or other regulated provider retains over the ALI software and therefore over the ALI database. However, when a non-regulated provider of customer premises equipment (CPE) provides the PSAP ALI controller equipment, DMARCS is required as a replacement step in the ALI provisioning process to protect the Company and its subscribers. In downloading ALI to an on-premises computer, DMARCS replaces direct dialing to the Company's Database Management System with direct dialing to a protected database system.
(2) Service definition - DMARCS is a computer service established between the Company's proprietary Database Management System and non-regulated providers of PSAP ALI controller services that are approved as part of an E9-1-1 system in the state of Missouri. DMARCS provides a secure buffer to which Customers with non-CENTURYTEL PSAP ALI controllers may dial into and download the ALI, including daily updates for their system. The ALI is available in National Emergency Number Association (NENA) standard format.
5. Liabilities
a. The Company's liability for interruption, failure, errors, acts, omissions or other occurrences related to PS 9-1-1 Service shall be limited to the same extent as set forth in this Local Terms of Service regarding 9-1-1 Service in any other applicable section of the Company's tariffs, local terms of service, and in statute.
b. PS 9-1-1 Service is provided solely for the benefit of the PS Provider. The provision of PS 9-1-1 Service shall not be interpreted, construed or regarded as being either expressly or impliedly for the benefit of, or creating any Company obligation toward any person or legal entity other than the PS Provider. The Company's tort liabilities, if any, to third parties shall be limited to instances in which the Company's conduct constitutes gross negligence or willful or wanton misconduct.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 72
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
5. Liabilities (Cont’d)
c. The PS Provider is solely responsible for the PS End user ALI Record that is transmitted to the database. Neither the Company nor the 9-1-1 Customer will be responsible for the accuracy of the PS End User's ALI Record information beyond assigning the correct ESN and PSAP ID from the MSAG, and in transmitting each record as received from the PS Provider to the PSAP attendant's display upon receipt of a 9-1-1 call from the PS End User.
d. Terminal equipment at the 9-1-1 Customer's sites that is used in connection with PS 9-1-1 Service, whether such equipment is provided by the Company or the 9-1- 1 Customer, shall be configured so that it is unable to extract any information from the database other than as it relates to an emergency call. Any information obtained from the database in connection with an emergency call shall be used solely for the purpose of answering, handling and responding to emergency calls in a manner consistent with the nature of the emergency. Any permanent record associating a PS End User telephone number with his/her name or address shall be secured by the 9-1-1 Customer and disposed of in a manner that will retain the security.
e. The PS Provider agrees to release, indemnify, defend and hold harmless the Company and the 9-1-1 Customer from any and all loss, claims, demands, suits or other action or any liability whatsoever, to any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the caller or others.
f. The PS Provider agrees to release, indemnify, defend and hold harmless the Company and the 9-1-1 Customer for any infringement or invasion of the right to privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion or use of 9-1-1 service features and the equipment associated therewith, or by any services furnished by the Company in connection therewith, including, but not limited to, the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing 9-1-1 service hereunder, and which arise out of the negligence or other wrongful act of the Company, the 9-1-1 Customer, its user, agencies or municipalities or the employees or agents of any one of them.
g. PS 9-1-1 Service will be designed by the Company to provide an equivalent level of service reliability and quality as local exchange telephone service in the exchange where 9-1-1 Systems are equipped with the features to provide PS 9-1-1 Service.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
B. Description of Service (Cont'd)
6. Additional Services
a. Additional 9-1-1 Features
(1) A package of additional central office features is available where Selective Routing is not used. The following features are available only where operating conditions permit:
(a) Forced Disconnect - Enables the PSAP attendant to release a connection on a 9-1-1 call even if the calling party remains off-hook.
(b) Called Party Hold - Enables the PSAP attendant to hold a 9-1-1 connection even if the calling party hangs up.
(c) Emergency Ringback - Allows a PSAP attendant to ring back the caller's line.
(2) Additional 9-1-1 Features are available only when there is direct trunking from the originating central office to the PSAP and when the PSAP CPE has the appropriate signaling capability.
C. Private Switch (PS) 9-1-1 Service
1. Description
a. Private Switch ALI Service (PS 9-1-1 Service) is a service offering which enables either:
(1) Automatic Number Identification (ANI) or
(2) ANI and Automatic Location Identification (ALI) to be provided to a Public Safety Answering Point (PSAP) by 9-1-1 calls originating from Direct Inward Dial (DID) station lines assigned a Directory Number that is directly accessible to the Public Switched Network and served by a Private Switch.
Definitions of terms used with Private Switch ALI Service (PS 9-1-1 Service) are included with the definitions for Emergency Telephone Service.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont’d)
2. Conditions
a. Availability of Options
(1) The ANI-ONLY option is available if the 9-1-1 Customer has subscribed to ANI-ONLY (C9-1-1) service and has established dedicated routing from the central office serving the PS provider to a Point of Concentration or to the serving PSAP; and if the PS Provider:
(a) Orders a block(s) of sequential Directory Numbers, from which PS End Users are assigned individual Directory Numbers.
(b) Orders two "PS 9-1-1 Service" trunks or that quantity necessary to provide P.01 Grade of Service, whichever is the higher standard, to connect the PS Provider's Private Switch to its serving central office; and
(c) Has a Private Switch capable of forwarding the ANI of each PS End User's Directory Numbers to the 9-1-1 Service Trunk when either 9-1- 1 or X-9-1-1 is dialed (where X is the access number for the public switched network).
(2) The ANI and ALI option is available if the 9-1-1 Customer subscribes to Enhanced 9-1-1 service and meets the same condition in C.2.a.1), and the PS Provider uses the CENTURYTEL PS ALI ENTRY software to maintain and forward PS End User Directory Numbers and location information in the NENA Standard format to the Company, with updates as necessary to keep records current and responds to requests from the Company to make corrections to record errors by uploading the corrected records within one working day.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
2. Conditions (Cont'd)
b. Service provisioning is dependent upon the type and configuration of the 9-1-1 network that is in place for the service area.
(1) Private Switch to serving Central Office: The basic requirement is to treat the Private Switch as if it were a Central Office, so that dedicated PS 9-1-1 Service trunks are required from the Private Switch to its serving Central Office. There must be a minimum of two PS 9-1-1 Service trunks or a quantity that will provide a minimum of P.01 Transmission Grade of Service, whichever is the higher standard. The cost for this local loop connection is the responsibility of the PS Provider for each Private Switch owned or controlled by the PS Provider. The PS Provider is also responsible for monitoring the performance of the PS 9-1-1 Service Trunks, by conducting manual operational tests, from the Private Switch to the PSAP. Any PS 9-1- 1 Service Trunks found to be defective shall be immediately reported to the Company.
In the case of Private Switch tandem or Private Switch host/remote networks, dedicated PS 9-1-1 Service trunks are required from the Private Switch network concentration point (tandem or host) to its servicing Central Office. The PS Provider is responsible for making sure that:
(a) all phones that are connected to a PS Provider point of concentration are in the area served by the same E9-1-1 system to ensure correct routing, and
(b) that tandeming cause no more than a four (4) second delay in completion of the 9-1-1 call.
(2) Point of Concentration: The 9-1-1 Customer is required to order network facilities in order to provide a minimum of two E9-1-1 Service Trunks or that quantity which will provide a minimum of P.01 Transmission Grade of Service, whichever is the higher standard, from the PS Provider's serving Central Office to the PSAP. This may be done via dedicated trunking from the PS to the PSAP, or it may be done via a Point of Concentration. Thus, there may arise a need to install an E9-1-1 Selective Router or Tandem in order to handle the traffic from numerous PS Providers. If so, the cost for this network modification is the responsibility of the 9-1-1 Customer.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
2. Conditions (Cont'd)
b. Service provisioning is dependent upon the type and … (Cont'd)
(3) Termination at the PSAP: If additional lines, trunks, or termination are required from the Point of Concentration to the PSAP to handle PS 9-1-1 Service, and/or if additional local loop connections or terminations are required at the PSAP end, regardless of whether there is a Point of Concentration or not, the cost of these additions is the responsibility of the 9- 1-1 Customer.
c. The customer for this service may be any PS Provider whose participation in the 9- 1-1 system is accepted by the 9-1-1 Customer.
3. Application for Service
a. Service application for this service must be in writing from the 9-1-1 Customer. Each application for service will state that the PS Provider is authorized to join the 9-1-1 System and will include the following information:
(1) The business name and address of the PS Provider,
(2) The name, address, and telephone number of the PS Provider's Site Administrator,
(3) The PS Provider service locations by street address and connectivity arrangements to the Company's network, and
(4) The blocks and ranges of in-use and on-reserve Directory Numbers assigned to the PS End User.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
4. Customer Obligations
a. The 9-1-1 Customer is responsible for coordinating with the PS Provider so that the private switch provides full seven-digit ANI according to appropriate technical specifications. The private switch ANI function must be approved by the Company prior to implementation to ensure that the service will function properly. PS 9-1-1 Service will function properly only if ANI is in the proper format, if Directory Numbers are assigned for each station behind the PS, and if there is at least a pair of PS 9-1-1 Service Trunks to the central office, and if each station can be reached by dialing its Directory Number from the Public Switched Network.
b. The 9-1-1 Customer is responsible to ensure that the PS Provider meets the 9-1-1 Customer's standard of timeliness in reporting PS End User ALI updates to the company.
c. When the PS Provider's Site Administrator has established a PS End User ALI record for each Directory Number, this Site Administrator will contact the 9-1-1 Customer to determine the correct street address and community name location as has been defined in the 9-1-1 Customer's Master Street Address Guide (MSAG). This information will be entered into the PS Provider's PS End User ALI record data base for transmission to the Company.
d. The 9-1-1 Customer is responsible for informing the PS Provider's Site Administrator of the correct street address nomenclature and community name location as used in the MSAG, and of changes when they occur. The 9-1-1 Customer will ensure that all PS Provider PS End User street addresses are included in the MSAG and that each address is assigned an ESN and PSAP ID.
e. The PS Provider is responsible for forwarding PS End User ALI record information to the Company according to the format and procedures established by the Company in the Company's "CENTURYTEL PS ALI ENTRY Users Guide," which may be obtained from a Company Account Executive. The PS Provider will assign a PS 9-1-1 Site Administrator with responsibility for these tasks. The Company will assign a password to the Site Administrator so that only authorized changes will be made to the PS Provider's ALI database at the Company's CENTURYTEL ALI ENTRY GATEWAY.
f. The 9-1-1 Customer is responsible for coordinating with the PS Provider so that the Private Switch is equipped with a minimum of two PS 9-1-1 Service trunks or a quantity that will provide a minimum of P.01 Transmission Grade of Service, whichever is the higher standard. The 9-1-1 Customer is responsible for dedicated trunking from the PS Provider's serving central office to the PSAP or point of concentration.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
4. Customer Obligations (Cont'd)
g. Sublocation information: The PS Provider is responsible for assigning and maintaining current the Sublocation information in the PS End User ALI record. This Sublocation information will be stored in the 20-character Location Field in the ALI format.
h. PS 9-1-1 Service information consisting of the name, address and telephone number of the PS End Users is confidential. The PS End User forfeits the privacy afforded by nonlisted and nonpublished service to the extent that the telephone number, the address and name associated with the originating station location are furnished to the PSAP and to the Company. The PS End User (with published, nonlisted or nonpublished numbers) consents to the storage and retention of PS End User's name, telephone number and address in the database and also consents to access to this information by the PSAP and Emergency Response Agencies to which the call may be transferred for the sole purpose of responding to an emergency call.
i. The rates charged for PS 9-1-1 Service do not include, and the Company does not undertake, the tasks of inspection or constant monitoring to discover errors, defects and malfunctions in the service. The 9-1-1 Customer has the responsibility for reporting all known errors, defects and malfunctions to the Company. For example, if an attendant at the 9-1-1 Customer's PSAP learns from a 9-1-1 caller that the caller's address is not correct as is displayed in the ALI, that attendant must initiate action to notify the Company of the discrepancy. The 9-1-1 Customer and the Company will jointly establish procedures to facilitate this notification procedure.
j. Cancellation of the service in whole or in part by the PS Provider prior to establishment thereof, will require payment to the Company of an amount equal to the cost of engineering, manufacturer's billing resulting from equipment orders, installation, assembly, labor, cost of removal and any other costs incurred by the Company up to the time of cancellation resulting from the customer's order for service.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
5. Liabilities
a. The Company's liability for interruption, failure, errors, acts, omissions or other occurrences related to PS 9-1-1 Service shall be limited to the same extent as set forth in this Local Terms of Service regarding 9-1-1 Service in any other applicable section of the Company's tariffs, local terms of service, and in statute.
b. PS 9-1-1 Service is provided solely for the benefit of the PS Provider. The provision of PS 9-1-1 Service shall not be interpreted, construed or regarded as being either expressly or impliedly for the benefit of, or creating any Company obligation toward any person or legal entity other than the PS Provider. The Company's tort liabilities, if any, to third parties shall be limited to instances in which the Company's conduct constitutes gross negligence or willful or wanton misconduct.
c. The PS Provider is solely responsible for the PS End user ALI Record that is transmitted to the database. Neither the Company nor the 9-1-1 Customer will be responsible for the accuracy of the PS End User's ALI Record information beyond assigning the correct ESN and PSAP ID from the MSAG, and in transmitting each record as received from the PS Provider to the PSAP attendant's display upon receipt of a 9-1-1 call from the PS End User.
d. Terminal equipment at the 9-1-1 Customer's sites that is used in connection with PS 9-1-1 Service, whether such equipment is provided by the Company or the customer, shall be configured so that it is unable to extract any information from the database other than as it relates to an emergency call. Any information obtained from the database in connection with an emergency call shall be used solely for the purpose of answering, handling and responding to emergency calls in a manner consistent with the nature of the emergency. Any permanent record associating a PS End User telephone number with his/her name or address shall be secured by the customer and disposed of in a manner that will retain the security.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 80
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
C. Private Switch (PS) 9-1-1 Service (Cont'd)
5. Liabilities (Cont'd)
e. The PS Provider agrees to release, indemnify, defend and hold harmless the Company and the 9-1-1 customer from any and all loss, claims, demands, suits or other action or any liability whatsoever, to any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others.
f. The PS Provider agrees to release, indemnify, defend and hold harmless the Company and the 9-1-1 customer for any infringement or invasion of the right to privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion or use of 9-1-1 service features and the equipment associated therewith, or by any services furnished by the Company in connection therewith, including, but not limited to, the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing 9-1-1 service hereunder, and which arise out of the negligence or other wrongful act of the Company, the customer, its user, agencies or municipalities or the employees or agents of any one of them.
g. PS 9-1-1 Service will be designed by the Company to provide an equivalent level of service reliability and quality as local exchange telephone service in the exchange where 9-1-1 Systems are equipped with the features to provide PS 9-1-1 Service.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 81
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) Monthly Nonrecurring Rate Charge
1. Basic 9-1-1 Central Office Enabling, See Section 12, per central office Special Assemblies
2. Automatic Number Identification (ANI) 9-1-1 Central Office Enabling, per central office (2) (911ANIPROVSPC) $69.00 $0.00
3. 9-1-1 Network Service (3)
a. PSAP to Central Office (C.O.) Flat Rate, per line (911CO-PSAP, 911CO-PSAP NRC) 30.00 393.00
b. C.O. to C.O. (or C.O. to Meet-Point) Interoffice Facility (intra and/or interexchange) Flat Rate, per trunk (911CO-CO TRK, 911CO-CO TRK NRC) 25.00 312.00
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Special construction charges will apply when special assembly is required. (3) Rates and charges are to be used for either primary or secondary customers. 9-1-1 Network Service includes rates for use of voice or data circuits.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge
4. Automatic Location Identification (ALI) Database
a. Database Administration, per database (911PSAPDBPSAP) $380.00 $--
b. Database
(1) each CENTURYTEL subscriber record 0.04 0.75 (911PSAPDBRC, 911PSAPDBRC NRC) (2) each non-CENTURYTEL subscriber record for which CENTURYTEL will verify via the MSAG (2) (3) 0.04 0.35 (911PSAPDBRCNGT, 911PSAPDBRCNGT NRC)
c. Third Party FRAD Connectivity
(1) FRAD Access 63.44 -- (2) Steerable ALI Software 71.42 1000.00
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Charge in addition to applicable connecting company/host provider charge. (3) Includes nonregulated telephone company records provided in CENTURYTEL standard format.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 5. Selective Routing Services
a. Database Administration, per database (2) (3) $8.50 $2,461.00 (97285, 97286)
PLUS
b. Database, per record (2) (3) 0.01 0.14 (97287, 97288)
c. Analog Selective Routing
(1) Selective Router, each (3) 1,363.00 13,280.00 (90362, 90362-NRC) (2) Selective Router Interface, per trunk termination (3) 36.50 150.00 (96307, 96307-NRC)
d. Digital Selective Routing, per 1000 access lines (4)
(1) Option 1 (99823) 73.40 0.00 (2) Option 2 (99824, 99825) 26.05 185,000.00
e. Selective Routing Port Charges for Connecting Companies (4)
(1) Selective Router Port Connection, per trunk 47.19 150.00 (90296, 90296-NRC) (2) Wireless FGD Additive, per wireless service trunk 82.54 -- (00664)
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) These rates are in addition to ALI Database Processing rates. (3) Service and rates are limited to existing 9-1-1 customers. (4) Refer to sheet 47.1 for description of service.
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 6. Alternate Network Routing - Teltone Switched Access System (2)
a. Trunk Dial Unit (TDU)
(1) Without Monitoring (a) 1st trunk 189.58 2,081.11 (911TDU, 911TDUNRC)
(b) add'l trunk - in same c.o. 90.87 507.26 (911CDUA, 911CDUANRC)
b. Call Answer Unit (CAU)
(1) Without Monitoring (a) 1st trunk 84.79 481.53 (911CAU, 911CAUNRC)
(b) add'l trunk - in same c.o. 48.68 403.36 (911CAUA, 911CAUANRC)
c. Call Transfer Unit (CTU)
(1) Without monitoring (a) 1st trunk 88.55 755.76 (911CTU, 911CTUNRC)
(b) add'l trunk - in same c.o. 42.68 375.44 (911CTUA, 911CTUANRC)
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Services and rates are offered via contract periods of sixty (60) months. (3) Service and rate is limited to existing 911 customers.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 85
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11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 7. Alternate Network Routing - Proctor Instant Network Backup (INB) System (2)
a. INB Mini-Pac
(1) Without monitoring (a) 1st trunk $115.94 $666.09 (911MINP, 911MINPNRC)
(b) add'l trunk - in same c.o. 101.24 507.26 (911MINPA, 911MINPANRC)
(2) With monitoring (a) 1st trunk 129.64 666.09 (911MINPM, 911MINPMNRC)
(b) add'l trunk - in same c.o. 114.93 507.26 (911MINPMA, 911MINPMANRC)
b. INB Shelf System
(1) Without monitoring (a) 1st trunk 163.72 755.76 (911CDUPSS, 911CDUPSSNRC)
(b) add'l trunk - in same c.o. 54.82 375.44 (911CDUPSSA, 911CDUPSSANRC)
(2) With monitoring (a) 1st trunk 188.62 755.76 (911CDUM, 911CDUMNRC)
(b) add'l trunk - in same c.o. 59.18 375.44 (911CDUMA, 911CDUMANRC)
(3) Expansion Shelf 77.54 375.44 (911CDUSSX, 911CDUSSXNRC)
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Services and rates are offered via contract periods of sixty (60) months.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 7. Alternate Network Routing - Proctor Instant Network Backup (INB) System (2) (Cont’d)
c. INB Responder Equipment
(1) PSAP Responder (a) 1st responder $130.85 $589.16 (911CAUM, 911CAUMNRC)
(b) add'l responder 127.58 589.16 (911CAUMA, 911CAUMANRC)
(2) Central Office Responder (a) 1st responder 80.27 589.16 (911CTUCO, 911CTUCONRC)
(b) add'l responder 50.67 589.16 (911CTUCOA, 911CTUCOANRC)
d. INB Line Switch or 4/2 Converter Card 15.19 13.32 (911CONV2W, 911CONV2WNRC)
e. INB Cellular Transceiver 66.50 507.26 (911CELLTRP, 911CELLTRPNRC)
f. INB Cellular Antenna
(1) 3 dB Antenna 1.93 13.32 (911CELLANTP3, 911CELLANTP3NRC)
(2) 9 dB Antenna 10.67 124.35 (911CELLANTP9, 911CELLANTP9NRC)
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Services and rates are offered via contract periods of sixty (60) months.
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SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 8. Alternate Network Routing - Tellular Phonecell Services Equipment (2)
a. Cellular Transceivers
(1) 1M Transceiver $ 38.30 $831.52 (911CELLTR1, 911CELLTR1NRC)
(2) 4M Transceiver 122.87 919.18 (911CELLTR4, 911CELLTR4NRC)
b. Cellular Antennas (1) 3 dB Antenna 2.06 13.32 (911CELLANTT3, 911CELLANTT3NRC)
(2) 12 dB Antenna 4.13 124.35 (911CELLANTT12, 911CELLANTT12NRC)
9. Distribution Machine for the Address and Routing Control System (DMARCS)
a. Per ALI computer to which records will be downloaded (91792,73999) 134.99 104.00
(1) Rates applicable to facilities provided within CENTURYTEL service territory. Connecting company rates apply to facilities located within connecting company service territory. (2) Services and rates are offered via contract periods of sixty (60) months.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 88
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 10. Private Switch (PS) 9-1-1 Service
a. 9-1-1 Central Office Enabling See Section 12, Special Assemblies
b. Enable 9-1-1 Tandeming in See Section 12, Special Central Office (1) Assemblies
c. PS 9-1-1 Service Trunk
(1) Per trunk from Private Switch See Section 4, to serving Central Office (2) Business Trunk rate
d. 9-1-1 Service Line
(1) Facilities connecting PSAPs to See Section 4, Business their serving Central Office Individual Line or Business Trunk rate
e. 9-1-1 Transport/Transport Termination
(1) Per mile See Section 18 - Private Line Service (2) Trunk Termination Per termination, each trunk See Sheet 81 for trunk termination rates
(1) This fee will set up a Central Office to provide some level of 9-1-1 tandeming, based on the 9-1-1 network requirements. Because the cost depends on the type of switch involved, the technology used and the level of tandeming desired, prices must be individually established. (2) A minimum of two PS 9-1-1 Service Trunks are required from the Private Switch to the serving Central Office. The Private Switch, in some cases, may not be located at the end user location.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 89
SPECIALIZED SERVICES
11.2 EMERGENCY TELEPHONE SERVICE (9-1-1) (Cont’d)
D. Rates and Charges (1) (Cont'd) Monthly Nonrecurring Rate Charge 10. Private Switch (PS) 9-1-1 Service (Cont'd)
f. PS ALI Subscriber Line Data Receipt - Per PS ALI record See Sheet 82 for ALI Database Record rates
g. CENTURYTEL PS ENTRY Full Site Administration Package (2) $150.02 $512.28 (911PSALIPC, 911PSALIPCNRC)
h. CENTURYTEL PS ALI Software Package (911PSALISW, 911PSALISWNRC) 16.45 266.21
i. CENTURYTEL PS ALI LQ Parallel Printer (911PSALIPR, 911PSALIPRNRC) 34.38 201.18
j. Payment Responsibility:
(1) The 9-1-1 Customer will be charged for Rates a, b, d, e and f, plus any additional PSAP terminations. (2) The Private Switch (PS) Provider will be charged for Rates c, g, h and/or i.
(1) This fee will set up a Central Office to provide some level of 9-1-1 tandeming, based on the 9-1-1 network requirements. Because the cost depends on the type of switch involved, the technology used and the level of tandeming desired, prices must be individually established. (2) This enables the Private Switch (PS) Provider's PS 9-1-1 Site Administrator to create ALI records in NENA Standard format in a computer database and upload PS End User records to the Company via modem. It provides limited database management capabilities to the PS End User records and enables receipt of downloaded PS End User record errors for correction. Some entry-checking features are incorporated to minimize chances of errors being entered. This software requires the PS Provider's Site Administrator to have access to a personal computer with an MS-DOS operating system, Version 3.1 or above, MS Windows software, sufficient RAM to operate MS Windows, a hard drive with ENTRY software, a modem with 2400 baud capability, communications software that will operate the modem, and transmit and receive data files using commonly accepted protocol, and a telephone line connection to the modem.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 90
SPECIALIZED SERVICES
11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS
A. General
1. This Local Terms of Service contains regulations, rates and charges applicable to the provision of certain functional network capabilities. These capabilities, Services for Enhanced Service Providers (ESPs), expand the ability of ESPs to provide services to their clients through the use of the public switched telephone network. These network capabilities are provided by CENTURYTEL , hereinafter referred to as the Company.
2. Services for ESPs are furnished only in central office areas where facilities and equipment, as determined by the Company, permit.
3. Services in this section of the Local Terms of Service, designed primarily for ESPs are also available to others.
B. ESP Services
ESP Services are services offered by the Company in conjunction with exchange access line service as outlined in this Local Terms of Service. Customers may order and utilize these services to connect to the Company's local exchange network to provide enhanced services to the customer's clients. These services are as follows:
1. Message Waiting Indication - Audible - This service provides the ability for a customer to send, and a customer's client line to receive, an alerting signal in the form of an audible stutter dial tone. This alerting signal will be used by the customer to inform its clients that call information is waiting for them. This service is used in conjunction with Forwarded Call Information - Intraoffice.
2. Message Waiting Indication - Visual - This service provides the ability for a customer to send, and a customer's client line to receive, through customer premises equipment, an alerting signal in the form of a light to its end user's line. This alerting signal can then be used by the customer to inform it's clients that call information is waiting to be retrieved. This service is used in conjunction with Forwarded Call Information - Intraoffice.
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11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
B. ESP Services (Cont'd)
3. Forwarded Call Information - Intraoffice - This service provides information on the called number (the customer's client line which was busy or did not answer and is equipped with call forwarding), the forwarded to number (the customer's enhanced service number to which redirected calls are forwarded), and the reason calls were forwarded or placed to the customer. The reasons for forwarding information may include when a client's line is:
- busy; - not answered; - either busy or not answered; or - used to call the customer directly
Customer subscribing to this service must also subscribe to Data Link service.
4. Data Link - The facility that connects the customer's location to the Company's central office. This facility provides the capability of delivering to the customer information such as the called number, the call forwarded number, and the condition of the call being forwarded by each central office serving area in which the customer wishes to offer enhanced services. Customers subscribing to this service must also subscribe to Forwarded Call Information - Intraoffice.
5. Queuing - This service provides customers subscribing to PBX Access lines or Digital Centrex lines arranged in a multiline hunt group the capability to equip that group with a queuing feature. Calls made to a multiline hunt group equipped with the queuing feature will complete immediately if there is an idle terminal in the hunt group. However, if all terminals in the hunt group are busy, the call is placed on queue and waits its turn to be served.
6. User Transfer - This service provides customers subscribing to PBX Access or Digital Centrex lines used in conjunction with ESPs equipment the ability to temporarily hold an established call, originate another call to a third party, and then transfer the first call to the third party. When a call has been transferred the original line/trunk is cleared to place or receive another call.
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11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
C. Definitions
1. Client - The term "client" denotes any individual, partnership, association, joint-stock company, trust corporation, or governmental entity or any other entity which subscribes to the services offered by the customer utilizing those services provided under this Section of the Local Terms of Service.
2. Customer - The term "customer(s)" denotes an ESP, individual, partnership, association, joint-stock company, trust corporation, or governmental entity or any other entity which subscribes to the services offered under this Section of the Local Terms of Service.
3. Enhanced Service Provider - An Enhanced Service Provider (ESP) is a provider of telecommunication related services to its patrons, offered over the Company transmission facilities, which employ computer processing applications that act on the format, content, code, protocol or similar aspects of the patron's transmitted information; provides the patron additional, different or restructured information; or involve patron interaction with stored information.
4. ESP Bill Option - This is an ordering and billing option that allows a customer, on behalf of that customer's clients, to order and pay for the provisioning and monthly recurring charges of only those services necessary to establish a call forwarding service or a forwarded call information service. Should a client dispute authorization for the exercise of this option in conjunction with his/her service, the customer will be held liable for orders involving clients for whom no agency agreement exists.
D. Regulations and Conditions
1. Undertaking of the Company
a. The limitation of the Company's liability is set forth in this Local Terms of Service.
b. The Company may disconnect the customer's service for failure to comply with any provision(s) of this Local Terms of Service or any tariff of the Company.
c. ESP Client Services billed to ESP orders can only be accepted if the client line is specified and available for provisioning.
d. If the Company finds the provision of ESP Services, as outlined herein, is adversely affecting or would adversely affect the Company's ability to provide, complete or maintain the level of or quality of its other services to its exchange telephone customers, the Company may refuse to provide or may discontinue providing such services.
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SPECIALIZED SERVICES
11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
D. Regulations and Conditions (Cont’d)
1. Undertaking of the Company (Cont’d)
e. Charges for calls between the originating location and the call forward equipped line are applicable in accordance with regularly filed tariffs for operator station or person toll.
f. The Company is not required to notify an ESP customer when the Company disconnects a service of another customer who is also the ESP's client.
2. Enhanced Service Provider's Obligations
a. Customer services as outlined herein and the promotion and provision thereof must comply with all applicable Federal, state and local laws, rules and regulations.
b. The customer shall indemnify, defend, protect and save harmless the Company against any and all losses, claims, demands, suits, causes of action, damages, costs or liability in law or in equity of every kind and nature whatsoever, including attorney's fees, arising directly or indirectly from the service or in connection therewith, including but not limited to any loss, damage, expense, or liability resulting from any infringement or claim or infringement of any patents, trademarks, or copyright, or resulting from any claims of libel or slander.
c. The customer is responsible for all provisioning and monthly recurring charges for billed-to-ESP services including those situations in which the customer's client and/or the Company has temporarily suspended or disconnected that client's service.
d. The customer has exclusive responsibility and control over the content, quality, and characteristics of services or conversations conducted over the customer's equipment. The Company assumes no liability for the quality, defects in, or content of those services. The customer shall exclude from its services any matter, the dissemination of which is prohibited by law, or by rules, regulations or order of any governmental agency.
e. The customer shall not publish or use any advertising, sales promotion material, or other publicity relating to the subject matter of ESP Services wherein the Company's name or language, signs, markings or symbols are used, from which the connection of the Company's name therewith may be, in the Company's judgment, reasonably inferred or implied without the prior written approval of the Company.
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11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
D. Regulations and Conditions (Cont'd)
2. Enhanced Service Provider's Obligations (Cont'd)
f. The customer is financially responsible for any and all costs and expenses involved in providing its services, including, but not limited to, the customer's premises equipment, program development, advertising, and promotional expenses. The customer is financially responsible for all facilities required to connect the customer's equipment to the Company's serving wire center, in accordance with all applicable rates and charges under the Company's Tariff and/or Local Terms of Service.
g. The customer's premises equipment shall be interconnected in accordance with the Regulations and Conditions and applicable rates as set forth in this Section, Customer Provided Equipment. If the customer violates this requirement, the Company may disconnect the customer's service.
h. Customers subscribing to the services outlined in this Section of the Local Terms of Service, are required to subscribe to PBX facilities or Centrex lines capable of supporting the enhanced service(s) being offered. Also, they may be required to subscribe to as many additional PBXs or Centrex lines as, in the judgment of the Company, are required to adequately handle calls without impairing service to others.
i. The customer is responsible for disconnecting ESP Services ordered for its client(s), including those situations where the customer's client(s) no longer have service with the Company.
j. The customer is responsible for the payment of applicable charges for each forwarded call completed in conjunction with User Transfer Service.
k. The ESP will not disclose the calling party's telephone number, except for services directly related to the call (e.g. call set-up, routing of calls, billing and maintenance), unless permission is given by the calling party.
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11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
D. Regulations and Conditions (Cont'd)
3. Client Obligations
a. Charges are applicable to the client's line equipped with Call Forwarding Busy Line and/or No Answer - Fixed for each completed call between their call forwarding equipped line and the customer's number to which the call is forwarded.
4. Billing and Remittance
a. The Company will not make adjustments resulting from poor transmission quality caused by the customer's equipment.
b. The customer's services may be discontinued pursuant to the procedures set forth in this Local Terms of Service for failure to make full payment for the Company's services provided under this Local Terms of Service.
E. Rate and Charge Regulations
1. Any change to the customer's preselected telephone number to which client's telephone calls are redirected will incur applicable service ordering charges.
2. The ESP Bill Option as defined in this Section of the Local Terms of Service may only be exercised by a customer utilizing ESP Services to offer an enhanced service.
3. Unless otherwise indicated, services available to Centrex customers will be billed in accordance with the rates, charges, and conditions included in the Centrex Tariff as described in this Section.
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11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
F. Rates and Charges Monthly Nonrecurring Rate Charge
1. Call Forwarding Busy Line - Fixed Per Client Line Arranged * **
2. Call Forwarding No Answer - Fixed Per Client Line Arranged * **
3. Call Forwarding Busy/ No Answer - Fixed Per Client Line Arranged * **
4. Message Waiting Indication - Audible Per Client Line Arranged $0.50 **
5. Message Waiting Indication - Visual Per Client Line Arranged $0.50 *
* For applicable rates, charges, and definitions, see Section 6 of this Local Terms of Service. ** Service charges as shown in Section 5 of this Local Terms of Service will apply when services are added or rearranged on an existing line.
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SPECIALIZED SERVICES
11.3 SERVICES FOR ENHANCED SERVICE PROVIDERS (Cont’d)
F. Rates and Charges (Cont'd) Monthly Nonrecurring Rate Charge 6. Forwarded Call Information-Intraoffice Per Client Line Arranged $1.00 **
7. Data Link Per Data Link Arranged 300.00 $500.00
8. Queuing Per Centrex Line or Trunk Arranged 1.50 **
9. User-Transfer Per Centrex Line or Trunk Arranged 1.50 **
10. When services as shown in F.3., F.4. and F.5. are ordered one each in a package for an individual subscriber's line 2.00 **
* For applicable rates, charges, and definitions, see Section 6 of this Local Terms of Service. ** Service charges as shown in Section 5 of this Local Terms of Service will apply when services are added or rearranged on an existing line.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK
A. General
Centrex CustoPAK is a non-engineered Centrex-based service, with a pre-positioned switch which does not require operations provisioning at the time of the customer order and does not require the customer to use the “dial 9” access code to place calls.
Centrex CustoPAK is classified as a business service, and is offered as a complete service package only. The exchange access, intercommunication and features are not offered separately.
Centrex CustoPAK is customized for businesses with a minimum of 2 lines, not to exceed a maximum of 30 lines. (Exception: There is a six-line limit in the DMS 10 Central Office). Centrex CustoPAK provides an enhanced dial tone from the Central office to the customer’s premises along with an attractive menu of basic services.
Centrex CustoPAK is furnished from compatible digital-type switching equipment located on the Company premises and includes the facilities necessary for intercommunication between Centrex lines within the customer’s system. Centrex CustoPAK includes local Exchange Service (no dial “9” required), direct inward-dialing to Centrex lines, identification and billing of outgoing long distance messages by line number where such billing is done by the Company, touch-tone Calling Service and intercept to the main listed number. Network Access Register (NARs) is not required for local access.
No other Centrex Classes of Service can be mixed with Centrex CustoPAK Service. The customer has the flexibility of adding any combination of standard individual lines and hunt groups that meets the communications needs of the business as well as choosing features from within the offered Centrex CustoPAK package for each line or hunt group.
B. Service Options
1. Basic Standard Services – Services included with a Centrex CustoPAK service line: (1)
Assume Dial “9” Call Transfer – (All Calls) Call Hold Consultation Hold Distinctive Ringing (Inside/Outside) (2) Intercom Dialing Three-Way Calling
(1) The Centrex CustoPAK service line includes a Central Office Located Trunk with Touch-Tone and Direct Inward/Outward Dialing capability. An additional Central Office Located Trunk is not required. (2) This feature is specific to Centrex CustoPAK Service. See Feature Descriptions beginning on Sheet 8.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 99
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
B. Service Options (Cont’d)
2. Selectable Standard Services (1) – Services listed in this section are available for each Centrex CustoPAK line at no additional charge. A customer may customize his service by selecting as many of the following services as desired for each individual Centrex CustoPAK line:
Automatic Callback (within system only) Call Forwarding - Busy Call Forwarding - No Answer Call Forwarding (All Calls) Call Restrictions: (2) Call Restriction One Call Restriction Two Call Restriction Three Call Restriction Four Call Restriction Five Call Restriction Six Call Restriction Seven Call Waiting/Cancel Call Waiting Call Pick-up Directed Call Pick-up Group Dial Call Waiting-Originating Hunting-Series Hunting-Multi-line Speed Calling (6 or 8)
Options not available in all areas.
(1) Offered where facilities are available. (2) No call restrictions are required with Centrex CustoPAK Service. Call Restrictions One through Seven are specific to Centrex CustoPAK.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
B. Service Options (Cont’d)
3. Optional Services (1) are also available for each Centrex CustoPAK line at an additional monthly recurring charge per feature:
Busy Redial (*66) Call Return (*69) Call Block (*60) Call Park Call Park Directed Caller ID-Number Caller ID-Name & Number Call Trace (2) Executive Busy Override Last Number Redial (3) Select Call Forwarding VIP Alert Enhanced Call Forwarding-Existing (2) Enhanced-Existing w/Call Manager (2)
C. Conditions
1. Term Options
Centrex CustoPAK customers may select either a month–to-month or a two-year term. The term agreement becomes effective upon the installation date of the service.
Centrex CustoPAK payment options may be selected by billing account number within a customer’s system.
(1) Offered where facilities are available. (2) See Calling Services, Section 6 in this Local Terms of Service for description and rate. (3) This feature is specific to Centrex CustoPAK Service.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 101
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
C. Conditions (Cont’d)
2. Adding Lines Under Term Option
Additional Centrex CustoPAK lines may be added to an existing system, up to a maximum of 30, during the term period. For customers subscribing to the two-year term plan, the term obligation with respect to any additional lines will be coterminous with such two-year term.
3. Termination Liability
a. In the event the service is terminated by the customer prior to completion of the initial term commitment period, the customer shall be liable for an early termination charge, except as noted below. The amount of the early termination charge will be 25% of the Monthly Recurring Charge(s) (MRCs) for the remainder of the term. For example:
25% X MRC X # of Lines/Channels/Paths X # of Months Remaining = Termination Charge
b. Early termination charges will apply only to those rate elements under a term commitment period. If any rates for the service are increased during the term period, the customer may terminate the service without incurring an early termination charge.
c. Renewal Options
Prior to the end of the term commitment period, the customer may:
(1) Renew their term commitment,
(2) Commit to a new term period,
(3) Change service, or
(4) May arrange for termination of the service at the end of term.
In the event the customer does not select one of the above renewal options, the customer will be converted to the shortest-term period available under tariff and/or local terms of service (i.e., month-to-month, one year, etc.) for the same service. If the customer is converted in this way, an early termination charge will not apply should the customer subsequently discontinue service.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
C. Conditions (Cont’d)
3. Termination Liability (Cont’d)
d. Early termination charges will not be assessed under the following circumstances:
Customer moves existing service either to a new location within the same address and/or same building (inside move) or to a new location (outside move) and maintains that service for the remainder of the term.
Customer moves existing service to a new location where the service is unavailable.
Customer renegotiates a new term commitment plan for the same service before the initial term commitment expires and the value of the new term commitment is equal to or greater than the value of the initial term commitment.
Customer changes to another service or upgrades service to a higher speed or capacity under a term commitment, provided the following conditions are met:
(1) The value of the new term commitment is of equal or greater monetary value than the initial term commitment.
(2) The Company provides the new service via tariff and/or local terms of service, or on an individual case basis (ICB).
(3) The order to discontinue the existing service and the order for the new or upgraded service are received by the Company at the same time.
4. Transfer of Term Option
With the written permission of the Company, the obligation to pay the Centrex CustoPAK charges for the remainder of the term period may be assigned to another customer, provided there is no change of location, and the new customer assumes all outstanding charges. Refer to Termination Liability exceptions in General Terms and Conditions, Section 2.13.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
C. Conditions (Cont’d)
5. CentraNet CustoPAK Service System
Centrex CustoPAK service lines sharing a common intercom arrangement and a primary Directory listing will be considered a Centrex CustoPAK Service System. A system must have a minimum of two lines and may not exceed a maximum of thirty Centrex CustoPAK Service lines. Centrex CustoPAK Service is classified as a business service and is offered only as a complete service. The exchange access, intercommunication and services are not offered separately.
6. Subscriber Line Charge
An applicable interstate Subscriber Line Charge will be applied to all Centrex CustoPAK lines. Refer to the Federal Tariff for applicable rates.
7. Incoming Toll Free Service Access Arrangement
Incoming calls on Toll Free Service access lines can be terminated on a Centrex CustoPAK Service System. Incoming calls terminated in this manner may be transferred to other lines of the same Centrex CustoPAK Service System.
8. Off-Premises Lines
Centrex CustoPAK Service lines can be provided at a separate customer premise. No mileage charges apply to lines of the same Centrex CustoPAK Service system that are located at different premises but situated within the same wire center serving area.
9. Optional Centrex CustoPAK Services
Optional services may be available where Company facilities permit at the rates specified in Section D. following. These services descriptions and regulations are specified in Section C of this Local Terms of Service. Only the Centrex services specified in this section will be available under Centrex CustoPAK Service. Other Centrex Services are not available under the Centrex CustoPAK Service. The Custom Calling and CLASS services that are not identified in this Local Terms of Service are not offered.
10. Feature Restriction
Call Transfer, Three-Way Calling, Call Forwarding-Busy, Call Forwarding-No Answer and Call Forwarding-Variable may generate local, regional toll or long distance usage charges. If generated, these charges are the responsibility of the Centrex CustoPAK customer.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
C. Conditions (Cont’d)
11. Customer Satisfaction Guarantee
When a customer subscribes to the month-to-month option or the 24-month option of Centrex CustoPAK Service, he must request that the Company disconnect the service within 30 calendar days of installation to be entitled to a full credit of any charges directly associated with the establishment of the service as well as the monthly charges billed for the service. In addition, customers who are not satisfied with their Centrex CustoPAK Service may have their previous CenturyTel service reinstalled, at no cost, in accordance with the following terms and conditions:
Customers who had no previous service and subsequently elect to have their Centrex CustoPAK Service disconnected will be converted by the Company to CenturyTel Business Lines or Trunks at no additional non-recurring charge to them. However, the lines cannot exceed the total number of lines in the Centrex CustoPAK system that the customer is disconnecting, without incurring non-recurring charges. Customers will not be permitted to convert back to a service which has been grandfathered.
The refund of any charges directly associated with the establishment of the service or monthly charges will be applied as a credit to the customer’s bill.
Credit refunds will not be available for toll charges incurred, or on E911 and other like surcharges.
Each customer will be entitled to a credit refund, one time per service.
The Customer Satisfaction Guarantee applies to the service as a whole and not the individual Services offered with this service.
The Customer Satisfaction Guarantee does not extend to any Customer Provided Equipment (CPE) used in conjunction with this service, nor does it apply to Time and Material charges incurred.
The Customer Satisfaction Guarantee does not apply to the installation of temporary service.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 105
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. Feature Descriptions
1. Centrex CustoPAK Basic Standard Services
The services listed here are automatically included on every Centrex CustoPAK line, and are the backbone of the Centrex CustoPAK offering:
Assume Dial "9" - Allows the customer to place calls outside the group without having to dial the access code "9".
Touch Tone - Provides push button tone signaling for dialing calls, and accessing services. Rotary dial telephones are not compatible with Centrex CustoPAK.
Direct Inward Dial (DID) - The ability of each member of the Centrex CustoPAK group to receive calls from outside the group directly to their station.
Direct Outward Dial (DOD) - The ability of each member of the Centrex CustoPAK group to place calls to locations outside the group without first having to dial a "9" access code or use an attendant.
Distinctive Ringing (Inside/Outside Ringing) - This feature allows the user to distinguish between calls originating from within the Centrex CustoPAK group and Calls originated from outside the Centrex CustoPAK group. Calls originating from inside the group will receive one ring, and calls originated from outside the group will receive a double ring.
Call Transfer – (All Calls) - The ability for a Centrex CustoPAK line to transfer an established incoming call to another line. The "transfer to line" location may be inside the group or outside the group. This service may generate local, regional toll or long distance usage charges. If generated, these charges are the responsibility of the CentraNet CustoPAK customer.
Call Hold - The ability to place an established call on hold for an extended period of time by dialing the feature code *01. This frees the line to place or receive another call. Only one call can be put on hold at a time per line.
Consultation Hold - A temporary or soft hold activated by a hook-switch flash or link button that will place a call in progress on hold and activate dial tone. The dial tone enables the user to make another call for private consultation or to activate a three-way call.
Three Way Calling - Provides the user with the ability to add a third party, from within the group or outside the group, to any established call for a three-way conference arrangement. This service may generate local, regional toll or long distance usage charges. If generated, these charges are the responsibility of the Centrex CustoPAK customer.
Intercom Dialing - Provides the customer with the ability to communicate between lines within your own Centrex CustoPAK group by dialing a two digit code instead of having to dial the full 7 or 10 digit telephone number.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 106
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. Feature Descriptions (Cont’d)
2. Centrex CustoPAK Selectable Services
The following services may be selected at no charge by the customer, and may be placed on any Line or Hunt Group of the customers choosing.
Automatic Call Back (within system only) - When a Centrex CustoPAK user reaches a busy line within the Centrex CustoPAK group, a code (*52) may be dialed which allows the call to be connected when both lines are idle. This feature is for use inside the Centrex CustoPAK group only, and only one request at a time from a line is permitted. The request will remain active for a period of time not to exceed 30 minutes unless it is deactivated, by dialing a code (#52), earlier by the originator.
Call Forwarding – Busy - A fixed feature, provisioned by the telephone company using data provided by the customer, to automatically route all incoming calls to another number (either inside or outside the group) when the called line is busy. Calls forwarded outside the Centrex CustoPAK group are subject to local and/or long distance charges billed to the Centrex CustoPAK customer.
Call Forwarding - No Answer - A fixed feature, provisioned by the telephone company using data provided by the customer. To automatically route all incoming calls to another number (either inside or outside the group) when the called line is not answered in a predetermined number of rings/seconds. Calls forwarded outside the Centrex CustoPAK group are subject to local and/or long distance charges billed to the Centrex CustoPAK customer.
Call Forwarding - (All Calls) - Allows the customer to have all incoming calls routed to another number (either inside or outside the group). The user chooses and provisions the forwarded to number, and may change the forwarded to number as often as they wish. The user also has the ability to turn the feature off and on as needed to better serve the users needs. Calls forwarded outside the Centrex CustoPAK group are subject to local and/or long distance charges billed to the Centrex CustoPAK customer.
Call Waiting/ Cancel Call Waiting - When a busy Centrex CustoPAK line receives an incoming call, a tone is heard announcing that an incoming call is being received. The user then has the option of either placing their present call on hold and answering the incoming call or to disregard the call. The calling party will receive ringing tone instead of a busy tone. The user may terminate the Call Waiting feature at any time by dialing the Cancel Call Waiting Code *70. Canceling the Call Waiting Feature is good for only one call, and must be repeated for each call the user does not wish to be interrupted by the call waiting tone.
Dial Call Waiting-Originating - When a user calls another member of the Centrex CustoPAK group, and reaches a busy signal, this feature will automatically send a call waiting tone to the line when the user dial the code *54. This feature can be activated or deactivated by the user. The called line, upon hearing the tones, can terminate the call in progress, place the call in progress on hold, or disregard the call waiting tone.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 107
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. Feature Descriptions (Cont’d)
2. Centrex CustoPAK Selectable Services (Cont’d)
Call Pick-Up Directed - This feature enables a user to answer (pick-up) calls directed to any other line within the Centrex CustoPAK group by dialing a code (*18) and the number of the ringing line, even if the user and the ringing line are not in the same call pick-up group. If more than one user tries to pick-up the call, only the first user will receive the call, and the others will receive a busy tone to identify the call was answered.
Call Pick-Up Group - This feature allows the user to answer (pick-up) any call directed to any other line within the users Pick-Up Group simply by dialing a Call Pick-Up Code (*17).
Hunting (Series and/or Multi-line only) - Hunting allows the customer to eliminate busy signals and increase the Company's accessibility by expanding call coverage. Hunting begins with a call to a Lead number or Pilot number, and searches for an idle line beginning with the first number of a pre-assigned hunt group and ending with the last number in the group. Hunting for Centrex CustoPAK Customers will be provided in a Series or Multi-line arrangement only, and must be programmed by CenturyTel from data provided by the customer.
Note: No other type hunting sequence (Rotary, Directory Number, Pilot Number or Secretarial) is available to Centrex CustoPAK customers.
Speed Calling (6 or 8) - This feature allows the user to make calls to frequently dialed numbers by using an abbreviated code for each number. The short list consists of 8 numbers in all switch types except the 5ESS, which will only provide 6. This is a customer programmable feature.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 108
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. FEATURE DESCRIPTIONS (Cont’d)
2. Centrex CustoPAK Selectable Services (Cont’d)
Call Restriction Options (7 options) - The customer has the option of choosing the type call restriction desired for each individual line. The customer request for each line must be identified on the service order so the line can be provisioned with the proper line class code, and call blocking services.
Types of call restrictions are:
No Call Restriction - This option allows user to make and receive calls without any restrictions of any kind.
Call Restriction One - This option block all outgoing chargeable toll calls including all operator calls. It does allow outgoing local calls (outside the group), 8XX calls, local DA calls, repair calls, and 911 calls only. This option allows all incoming calls with no restrictions.
Call Restriction Two - This option block all outgoing direct dialed chargeable toll calls, but allows outgoing operator handled calls for class call screening (3rd number, collect, or credit card only), local calls (outside the group), 8XX calling, local DA calls, repair calls, and 911 calls. This option allows all incoming calls with no restrictions.
Call Restriction Three - The user is not permitted to make any outgoing calls to numbers outside the Centrex CustoPAK group (toll or local, Including 911). This option allows all incoming calls with no restrictions.
Call Restriction Four - The user cannot make or receive calls to or from outside the Centrex CustoPAK group (including 911). Only inside the group (intercom) calling is allowed.
Call Restriction Five – This option block all 900, 700 and 976 type calls. This type of call restriction may be added to the No Call Restriction class of service as required.
Call Restriction Six – This option block all casual dialing (101XXXX) type calls. This type of call restriction may be added to the No Call Restriction class of service as required.
Call Restriction Seven – This option block all international type calls. This type of call restriction may be added to the No Call Restriction class of service as required.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 109
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. Feature Descriptions (Cont’d)
3. Centrex CustoPAK Optional Services
These services may be selected by the customer and may be added to any line or hunt group of the customers choosing. There will be additional charges for these services.
Busy Redial - This feature allows the user that attempts a call to a busy line, within their defined calling area, to dial a code (*66) and be automatically connected to that line when both lines are idle. Once activated, a 30 minutes queuing process begins with a voice prompt advising the user that the network will attempt the call again. The user will be alerted with a special ring when the call is returned.
Call Return *69 -Call Return will automatically store and allow you to redial the number of the last person who called you. *69 Call Return can be used to return a call whether you answered the call or not. *69 Call Return works only on calls made from numbers within your defined calling area. If you choose to return the call, and the number is busy, *69 Call Return will place your call next in line. In most cases, your phone will ring with a series of short-short-long rings when the number you called are no longer busy. If you have Call Waiting and hear the Call Waiting tone while you are talking to another person, you have two choices. You can use *69 Call Return to call back later or you can use Call Waiting during the call.
Call Block - This feature provides the user the ability to block up to twelve external telephone numbers, of their choosing, from terminating a call to the users line. The numbers the user chooses to block must be from the users defined calling area. Calls from outside the users defined calling area and operator calls cannot be blocked. Once activated any calls from these twelve numbers will be routed to an intercept message instead of completing.
Call Park - This feature allows the user to "park" a call against their own number, and then retrieve the call from any other station in the group. Only one call can be parked on any one number at a time.
Call Park Directed -This feature is an enhanced call park feature and enables the user to "park" a call on any number within the Centrex CustoPAK group, except their own number, and then retrieve the call from the number the call was parked on. Only one call can be parked on any one number at a time.
Caller ID-Number - This feature allows the user (with compatible CPE) to view the telephone Number, of the incoming call, before answering the call or choosing to ignore the call.
Caller ID-Name and Number - This feature allows the user (with compatible CPE) to view the telephone number and listed name (LN), of the incoming call before answering the call or choosing to ignore it.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 110
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
D. Feature Descriptions (Cont’d)
3. Centrex CustoPAK Optional Services (Cont’d)
Executive Busy Override - This feature allows the user, upon reaching a busy line inside the group, to dial a code (*40) to gain access to the busy line, thus establishing a Three way call. The called number must be in the Centrex CustoPAK group, and will receive a warning tone prior to the establishment of the three-way conference call.
Last Number Redial - This feature enables the user to redial the last called number by dialing a code (#77) rather than having to dial the entire number. This feature is not available in the 5ESS.
Select Call Forwarding - This feature allows the user the ability to program up to twelve numbers of their choosing that they want call forwarded. When one of the numbers on the user list calls them, the call will be forwarded to the number the user has programmed to receive the call. Calls from all other numbers will be handled in the normal manner. If call forwarding all calls is activated, it will override this feature.
Enhanced Call Forwarding – Existing - is an AIN-based service. Using a toll-free 800 number, subscribers can forward calls from anywhere in the country to another number of their choice (pager, cellular phone, work phone, or home phone). ECF is installed with a default destination number requested by the end user, and provides the added flexibility for subscribers to override the default number at will by using prompts on the Administrative IVRU number. Please refer to the General Tariff for other details and rates for ECF.
Enhanced Call Forwarding - Existing w/Call Manager - an enhanced version of Enhanced Call Forwarding-Existing. Call Manager adds four more services to your phone for your advanced business convenient needs. These services are Automatic Forward, Scheduler, Call Acceptance Lists, and Caller Codes. Please refer to the General Tariff for other details and rates.
VIP Alert - This feature provides the user the ability to identify up to twelve numbers they want to receive a special notification when a call comes is received from one of the numbers. A special ring (short-long-short) will be used to notify the user of a call from one of the numbers on their special list. This feature will not work on a hunt group Pilot number.
Call Trace - Allows the user to trace the number of the last calls received, and have the number automatically reported to the telephone company.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
E. Rates
1. Centrex CustoPAK Basic Service
(D) Monthly (D) Rate Basic Service, each line a. Monthly Rate $33.00 (I) b. 24-Month Term Rate 30.00 (I)
Line Connection Charge, a. NRC, first line 25.00 b. NRC, Each Add’l Line 2.50
Includes the following Basic Standard Features (1):
Assume Dial “9” Call Transfer – (All Calls) Call Hold Consultation Hold Distinctive Ringing (Inside/Outside) (2) Intercom Dialing Three-Way Calling
(1) The Centrex CustoPAK service line includes a Central Office Located Trunk with Touch Tone and Direct Inward/Outward Dialing capability. An additional Central Office Located Trunk is not required. (2) This feature is specific to Centrex CustoPAK Service. See Feature Descriptions beginning on Sheet 8.
MO 18-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 112
SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
E. Rates (Cont’d)
2. Centrex CustoPAK Selectable Services (1) (See Feature Descriptions beginning on Sheet 9)
Monthly Rate
Automatic Callback (within system only) -- Call Forwarding - Busy -- Call Forwarding - No Answer -- Call Forwarding -- Call Restrictions: (2) -- Call Restriction One -- Call Restriction Two -- Call Restriction Three -- Call Restriction Four -- Call Restriction Five -- Call Restriction Six -- Call Restriction Seven -- Call Waiting/Cancel Call Waiting -- Call Pick-up Directed -- Call Pick-up Group -- Dial Call Waiting-Originating -- Hunting-Series -- Hunting-Multi-line -- Speed Calling (6 or 8) --
(1) Offered where facilities are available. (2) No call restrictions are required with Centrex CustoPAK Service. Call Restrictions One through Seven are specific to Centrex CustoPAK.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
E. Rates (Cont’d)
3. Centrex CustoPAK Optional Services (1) (See Feature Descriptions beginning on Sheet 9)
Additional MRC Per Month
Automatic Busy Redial (*66) $4.00 Automatic Call Return (*69) 4.00 Call Block (*60) 3.00 Call Park 3.00 Call Park Directed 4.00 Caller ID-Number 9.00 Caller ID Only 10.50 Call Trace, per line (2) Executive Busy Override 4.00 Last Number Redial (3) 4.00 Select Call Forwarding 4.00 VIP Alert 3.00
(1) Offered where facilities are available. (2) See Calling Services section in this Local Terms of Service for description and rate. (3) This feature is specific to Centrex CustoPAK Service.
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SPECIALIZED SERVICES
11.4 CENTREX CUSTOPAK (Cont’d)
E. Rates (Cont’d)
4. Foreign Exchange Telephone Service
When the CentraNet CustoPAK station line is located in a different central office area of the serving exchange, the Foreign Exchange Telephone Service Charge applies as specified in Section 2 of this Local Terms of Service.
5. Service Charges -
Some Service Order charges will apply for CentraNet CustoPAK, as specified in Section 5 of this Local Terms of Service.
If a customer elects to change from a business line or another CentraNet service to the CentraNet CustoPAK Service or from the CentraNet CustoPAK Service to another CentraNet service, a Service Ordering Charge applies, rather than a Line Connection charge.
No service charges will apply for CentraNet CustoPAK Custom Calling and CLASS Services, if installed initially with the CentraNet CustoPAK system. When services are added or rearranged on an existing line subsequent to the installation of the CentraNet CustoPAK System, the appropriate service charges, as specified in the Local Terms of Service will apply.
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SPECIALIZED SERVICES
11.5 N11 ABBREVIATED DIALING CODES
A. Description
1. Abbreviated dialing codes enable callers to connect to a location in the phone network that otherwise would be accessible only via a seven or ten-digit telephone number. The network must be pre-programmed to translate the three-digit code into the appropriate seven or ten-digit telephone number and route the call accordingly. For N11 codes, the first digit can be any digit other than 1 or 0 and the last two digits are both 1.
2. The following N11 abbreviated dialing codes were among those assigned for specific uses by FCC Decision Nos. 97-51 and 00-136, issued in CC Docket 92-105:
211 – Community Information and Referral Services
311 – Non-Emergency Governmental Services
511 - Traffic and Transportation Information
711 – Telecommunications Relay Service
811 - One-call Notification Systems
B. Terms and Conditions
1. The offering of these abbreviated dialing codes can be delivered via regular exchange access lines (by individual business line, residential line, PBX trunks, etc.)
2. Access to these abbreviated dialing codes is not available through the following dialing arrangements:
1+ 0+, 0- (credit card, third-party billing, collect calls) 101XXXX Operator assisted calls will not be completed.
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SPECIALIZED SERVICES
11.5 N11 ABBREVIATED DIALING CODES
B. Terms and Conditions (Cont'd)
3. The Company will provide only the delivery of the calls. The entity that has been granted authorization to use the N11 abbreviated dialing code will be responsible for providing any announcements and services to the callers.
4. Directory listings may be provided for N11 services under the terms, conditions, and rates specified in this Local Terms of Service.
5. The N11 subscriber is restricted from selling or transferring the N11 code to an unaffiliated entity, either directly or indirectly.
6. Calls to the N11 code that translate to a disconnected number will be routed to intercept for a maximum of 60 days when the N11 provider is a Company subscriber.
7. Disputes regarding geographic coverage by two or more N11 subscribers will be referred to the Public Service Commission.
8. Only a single seven or ten-digit local number or a single ten-digit toll free number may be used as the point-to-point number.
9. The N11 subscriber should work separately with cellular or wireless companies to ascertain whether cellular or wireless customers will be able to reach referral services provided by dialing N11.
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11.5 N11 ABBREVIATED DIALING CODES
B Terms and Conditions (Cont'd)
10. N11 will be provided under the following conditions:
a. The N11 subscriber will subscribe to adequate telephone facilities initially and subsequently as may be required to adequately handle calls to N11 without impairing the Company's general telephone service or telephone plant.
b. The N11 subscriber is responsible for obtaining all necessary permission, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the service, and from all holders of copyrights, trademarks, and patents used in connection with said service.
c. The N11 subscriber will be liable for, and will indemnify, protect, defend and save harmless the Company against all suits, actions, claims, demands and judgments, and all costs, expenses and counsel fees incurred on account thereof, arising out of and resulting directly or indirectly from the service or in connection therewith, including but not limited to, any loss, damage, expense or liability resulting from any infringement or claim of infringement, or any patent, trademark, copyright, or resulting from any claim of liable and slander.
d. Suspension of N11 Service is not allowed.
e. The N11 subscriber will respond promptly to any and all complaints lodged with any regulatory authority against any service provided via N11. If requested by the Company, the N11 subscriber will assist the Company in responding to complaints made to the Company concerning the subscriber's N11 service.
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11.5 N11 ABBREVIATED DIALING CODES
B. Terms and Conditions (Cont'd)
10. N11 will be provided under the following conditions: (Cont'd)
f. The Company will provide both oral and written notification when a N11 subscriber's service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of N11. The Company reserves the right once notification is made to institute protective measures up to and including termination at any time and without further notice. The Company may take protective measures when the N11 subscriber makes no modification or is unwilling to accept modification in method of operation, or continues to cause service impairments.
11. The following conditions apply if the N11 subscriber provides a pre-recorded announcement:
a. The N11 subscriber will provide the announcements. The Company will provide only delivery of the call.
b. The provision of access to the N11 network by the Company for the transmission of announcements or recorded program services is subject to the availability of such facilities and the requirements of the local exchange network.
c. The N11 subscriber assumes all financial responsibility for all costs involved in providing announcements or recorded program services including, but not limited to, the recorder-announcement equipment producing the recording, advertising and promotional expenses.
d. The N11 subscriber assumes all financial responsibility, according to other specific rates and charges under tariff and/or local terms of service, for all facilities required to connect the recorder-announcement equipment located on the subscriber's premises.
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11.5 N11 ABBREVIATED DIALING CODES
B. Terms and Conditions (Cont'd)
12. The Company may take all legal and practical steps to disassociate itself from N11 subscribers whose business and/or public conduct (whether demonstrated or proposed) is of a type that in the Company's discretion generates unacceptable levels of complaints by end users.
13. The Company will not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties in Company facilities and equipment or on equipment owned or leased by the subscriber.
14. The Company, its employees, or its agents are not liable to any person for civil damages resulting from or caused by any act or omission in development, design, installation, operation, maintenance, performance or provision of N11 service, except for willful or wanton misconduct.
C. Rates Nonrecurring Charge Initial Setup, Per Host Switch and/or Stand Alone Switch $300.00
Subsequent Changes Per Host Switch and/or Stand Alone Switch $ 50.00
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SPECIAL ASSEMBLIES
12.1 SPECIAL ASSEMBLIES FOR SPECULATIVE PROJECTS
A. Special assemblies of equipment or speculative projects for which provision is not otherwise made in this Local Terms of Service may be provided where practicable if not detrimental to any of the services furnished by the Company.
1. The charge for such facilities may be in the form of an installation charge, a monthly charge, a termination charge or any combination thereof and will include, when applicable, one or more of the following estimated expense items associated with the special equipment or service provided:
- Maintenance expense - Depreciation expense--including reusable and nonrecoverable items - Administration expense - Taxes--including federal income tax - Any other specific items of expense that may be associated with the facility provided - A reasonable return on investment
2. The estimated installation cost used in the derivation of the various expense items shall include the following:*
- Material - Material overhead - Installation labor - Installation labor overhead
3. The Company will provide an estimate of actual rates and/or charges to the customer prior to installation.
B. In connection with marketing and sales studies and marketing and sales programs, the Company reserves the right to waive Service Charges within specified areas for such periods of time as designated by the Company and approved by the Missouri Public Service Commission.
* Loaded labor includes costs which are direct in nature, and also includes indirect overhead costs which cannot be specifically assigned to projects. These indirect overhead costs include supervision, vehicle, house services, pension and payroll tax expenses. Other indirect costs such as vacation, sick time and meetings are also included. These costs are accumulated in a pool of costs and then are distributed as actual hours are worked.
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SPECIAL ASSEMBLIES
12.2 SPECIAL ASSEMBLIES ITEMS - UNDER CONTRACT TARIFFS
A. General
When the Company furnishes a facility or service for which a rate or charge is not specified in the Company's tariffs and/or local terms of service, charges will be determined on an Individual Case Basis (ICB). Such charges will be made available to similarly situated customers on a nondiscriminatory basis. ICB Rates will be structured to recover the Company's cost of providing the services.
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13.1 COMBINATION CENTRAL OFFICE ACCESS LINE SERVICE - (Bridged Lines)
A. General
1. Combination central office access line service is intended to take care of situations where a customer wishes to contract for central office access lines at each of two separate locations (ordinarily each station will be assigned a separate telephone number) within the same exchange so as to be able to answer calls for one central office access line at the other central office access line location or both lines at either location.
2. Combination central office access line service is provided only in connection with nongrouped individual central office access lines (excluding coin box lines, key equipment, key cabinets and similar switching devices) and is furnished subject to the ability of the Company to provide satisfactory transmission and signaling arrangements and to the rate treatment outlined herein.
3. Combination central office access line service may be employed where one station is at a business location and the other at a residence or where both stations are at either business or residence locations. However, it is permitted only in connection with services contracted for and used by the same customer.
B. Rates and Charges
1. Each central office access line is charged for at the established one-party line business or residence rate, according to the classification of the service at each premises as to business or residence character.
2. Each central office access line is considered separately and the appropriate zone rate is applicable for one-party line service outside the base rate area.
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13.2 GROUP ALERTING AND DISPATCHING SERVICE
A. General
1. The quoted rates are based upon such limitations of liability as appear below and in other sections of this Local Terms of Service and would be higher if the liability were extended or unlimited. Group alerting and dispatching systems are furnished only subject to the following conditions and regulations:
a. The group alerting and dispatching system is supplied only for the benefit of the customer, and no other person shall derive any rights from the furnishing of the group alerting and dispatching system by the Company. When the group alerting and dispatching system is furnished to a corporation, city, town or municipality, no person other than the corporation, city, town or municipality, as a legal entity or governmental body, shall be deemed to be a customer and service furnished to any legal entity or governmental body shall not be interpreted, construed or regarded as being for the benefit of, or creating any contractual rights in or duty toward any individual connected with such corporation, or any individual resident of any city, town or municipality. Any benefit derived from the use of the group alerting and dispatching system by persons other than the customer is to be considered as incidental.
b. The rates charged for the group alerting and dispatching system do not contemplate constant monitoring by the Company to discover operating defects and malfunctions. The customer shall have the responsibility of discovering such operating defects and malfunctions, and assumes the duty of, and will make such tests as are in the judgment of the customer, required to determine whether the system is functioning properly. The customer shall notify the Company whenever the system is not functioning properly.
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13.2 GROUP ALERTING AND DISPATCHING SERVICE (Cont’d)
A. General (Cont'd)
1. The quoted rates are based upon such limitations … (Cont'd)
c. The Company shall not be liable for any loss or damages arising out of interruptions, defects, failure or malfunctions of the group alerting and dispatching system which occur during the operation of the system until after it has been duly notified by the customer that the system is not functioning properly and the Company has had a reasonable time thereafter to correct such defect or malfunction. Damages arising out of interruptions, defects, failures or malfunctions of the system after the Company has been so notified, and has had a reasonable time to correct the same, shall in no event exceed an amount equivalent to the charges made for the system for the period following notice from the customer until service is restored. The customer indemnifies the Company against all loss or damage to persons or property occurring from the use, attempted use or failure of the group alerting and dispatching system before the Company has been notified as provided herein and before it has had a reasonable time to restore service.
2. Group emergency alerting and dispatching systems are available in all dial central office areas to facilitate the making of concurrent emergency calls to a fixed group or groups of numbers (individual line customers) to obviate the need for making individual calls to each number.
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13.2 GROUP ALERTING AND DISPATCHING SERVICE (Cont’d)
A. General (Cont'd)
3. The systems are restricted to a single central office unit when operated with general exchange service.
4. Group alerting and dispatching system equipment is provided only after written authorization is obtained from the responsible municipal, civic or other managing official having jurisdiction over the company, service, city, municipality, group, etc., for which such equipment is proposed to be installed.
5. Customer owned equipment and facilities used in connection with group alerting and dispatching systems, i.e., fire siren relays, monitor recording devices, shall not be located on the premises of the Company's central office building.
6. Service features, other than those regularly available with the standard group alerting and dispatching systems described herein, are furnished wherever practicable, if not detrimental to the service, and additional monthly and/or nonrecurring charges based on the costs incurred apply.
7. Where unusual installation and/or construction work is involved to provide a requested group alerting and dispatching system of associated service, the regulations as specified in the Special Assemblies Section of this Local Terms of Service will apply.
8. The customer shall furnish, install and maintain the commercial power and convenience outlets to properly operate any apparatus, equipment or customer owned device, to be used in connection with a group alerting and dispatching system provided by this Company.
9. The Company will furnish all lines and central office equipment required for such group alerting and dispatching systems.
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13.2 GROUP ALERTING AND DISPATCHING SERVICE (Cont’d)
B. Number 5 Fire Reporting System
1. Operation
a. Individuals reporting fire emergencies dial a listed connector telephone number to activate the system located in the central office. The fire system causes all interconnected firemen's one-party line telephones to ring with a continuous distinctive ringing tone, except those lines which are busy. On busy firemen's lines, a special tone is applied informing such persons of the incoming fire call. When the busy fireman's line is made free, the system begins ringing such stations with continuous ring tone also.
b. The calling party reports the emergency situation to the first fireman to answer the fire call and then disconnects. Even after a fireman, or firemen, have answered the fire call, the equipment will continue to ring the unanswered firemen's stations with continuous ringing tone until the completion of the equipment timing cycle. During this cycle, normally from six to eight minutes, the firemen are allowed to discuss the situation on an interconnected common talking circuit established by the fire equipment.
c. Where desired, optional equipment permits any fireman to sound the fire siren by depressing a button at his special telephone instrument. The siren, or other signal, cannot be sounded until after the fire alarm system has been activated by the dialing of the listed fire number.
d. The maximum capacity of the fire system is twenty (20) interconnected firemen's one-party station lines.
2. Rates and Charges
a. The monthly rates below are in addition to all applicable monthly charges for exchange services or facilities provided to city fire departments, fire associations, volunteer fire departments, etc., and/or services provided to individual firemen interconnected with such equipment. Rates for exchange services or facilities are specified in this Local Terms of Service.
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13.2 GROUP ALERTING AND DISPATCHING SERVICE (Cont’d)
B. Number 5 Fire Reporting System (Cont'd)
2. Rates and Charges (Cont'd)
b. Where special telephone instruments equipped with a button to be used for sounding the fire siren are required on the premises of firemen, such individuals must be a customer to individual line service at the location where the special instrument is to be installed. Fire reporting system telephones will not be provided in connection with party line service.
Monthly Rate c. Basic fire reporting common equipment (including bay, shelf, rack and miscellaneous facilities to serve a fire system with a capacity of six inter- connected firemen's lines), each
1) former GTE Systems of Missouri $12.00 2) former GTE of Eastern Missouri 21.40
d. Fire reporting system equipment multiples (including necessary relay equipment to serve two additional interconnected fire- men's lines), each
1) former GTE Systems of Missouri 1.50 2) former GTE of Eastern Missouri 3.55
NOTE: Comes only in multiples of two
e. Where the customer does not elect to provide his own circuit to interconnect the fire alarm reporting equipment and the fire siren (or fire siren relay) location, such circuit and/or circuits may be provided by the Company in accordance with the rates and regulations as specified in this Local Terms of Service.
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13.3 HOTEL/MOTEL TRUNKS (LEVEL 8) - *
A. General
A Level 8 Hotel/Motel Trunk terminates on the premises of a hotel/motel and is dedicated for operator assistance and/or calling card services, allowing information to be gathered for appropriate billing purposes.
B. Rates and Charges Monthly Rate
1. Inside Base Rate Area, per line $13.25
2. Outside Base Rate Area, per line 19.10
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13.4 JOINT USER SERVICE
A. General
Joint User Service permits a person, firm or corporation to share the use of telephone service provided to a business customer.
B. Conditions
1. Joint User Service will be furnished with the approval of the Company only with business individual line service.
2. A Joint user will be furnished one directory listing without charge.
3. Applications for Joint User Service shall be made by the customer.
4. The customer will be responsible for all charges incurred by the Joint User.
5. Additional listings and supplemental services may be furnished to the Joint User at the request of the customer and at regular rates.
6. After listing for the Joint User has been included in the directory, Joint User Service may not be discontinued during the life of the directory, except under the following conditions.
a. The customer's service is discontinued; b. The Joint User moves from the premises where the customer's service is located. c. The Joint User establishes his own primary service on the same premises.
C. Rates and Charges Service Charges apply. Monthly Rate
Joint User Service 50% of applicable business rate
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13.5 SPECIAL REVERSED CHARGE TOLL SERVICE (Enterprise/Zenith)
A. General
1. This service provides an arrangement in connection with station-to-station message toll service whereby a customer offers patrons the privilege of calling him without the payment of a toll charge and without having to request specific reversal of the charge.
2. This service is available to customers to any class of central office access line service except coin box service.
3. The exchanges in which such service is furnished are selected by the customer subject to the approval of the Company and the Company assigns and lists in the directory a special call number designation for use of patrons in each such exchange.
4. Calls for the special call number are accepted when originating at telephones located in the exchanges with which the special call number is associated, except that where several exchanges are served from one switchboard, the customer must assume all charges for calls for his special call number originating from telephones in any of the exchanges. Only those toll calls placed by calling this special number are considered as coming within the scope of this service.
5. The customer assumes the charges for all toll calls placed by calling this special number in each exchange.
6. The initial contract period for this service is three months. Service may be terminated within the initial contract period by payment of the minimum service charge to the end of the initial contract period.
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13.5 SPECIAL REVERSED CHARGE TOLL SERVICE (Enterprise/Zenith) (Cont’d)
B. Rates and Charges
1. The customer to this service is charged the established sent-paid station-to-station Day, Evening and Sunday, or Night message toll rate for each completed call. In addition the monthly rate, payable in advance, applies for each exchange selected. One directory listing in the alphabetical list for each exchange selected is provided without additional charge. Monthly Rate
a. Special Reversed Charge Toll Service, per exchange
(1) former GTE North Incorporated $6.65
(2) former GTE Missouri 10.60 (1)
(1) Regular rates and charges for local exchange service apply.
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13.6 SPECIAL TOLL (Q-Z) BILLING PLAN
A. General
1. Special billing codes, provided by the Company, may be used by customers to allocate long distance messages to specific stations, departments, or accounts. The charges for this service will be at operator handled rates.
B. Rates and Charges Monthly Rate
1. Each group of 50 codes, or fraction (1)
(1) Charges for this service will be at the operator handled rates.
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13.7 TRANSFER SERVICE
A. General
This service provides for the automatic transfer of incoming calls from one line to another through the operation of a key at the customer's location.
B. Conditions
1. This service is available only with one-party or key business lines or PBX/PABX trunks within the same central office, where the central office is so equipped and only where the equipment allows.
C. Rates and Charges
1. In addition to the following monthly rates, Service Charges apply.
Monthly Installation Rate Charge (NRCTRNSSVC, 2. Customer Transfer Service (TS) NRCTRNSSVCCHG)
a. former GTE North Incorporated $5.00 $13.30
(1) Subsequent line change -- 6.65
b. former GTE Missouri 4.75 --
c. former GTE Systems of Missouri 6.00 --
d. former GTE of Eastern Missouri 6.50 --
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RULES AND REGULATIONS APPLYING TO ALL CUSTOMER CONTRACTS
MISSOURI STATUTORY AND REGULATORY WAIVERS
A. Rules
4 CSR 240-3.550(4) and (5)(A) – Telecommunications Company Records and Reports Requirements 4 CSR 240-32.060 – Telecommunications Service – Engineering and Maintenance 4 CSR 240-32.070 – Quality of Service 4 CSR 240-32.080 – Service Objectives and Surveillance Levels 4 CSR 240-33.040 – (with the exception of subsection (4), which shall remain in effect) – Billing and Payments Standards for Residential Customers 4 CSR 240-33.045 – Requiring Clear Identifications and Placement of Separately Identified Charges on Customer Bills
B. Statutes
Section 392.210 RSMo, Sub. 2 – System of Accounts Section 392.240 RSMo, Sub.1 – Election of Directors Section 392.270 RSMo – Valuation of Property Section 392.280 RSMo – Depreciation Section 392.290 RSMo – Right to Issue Stocks, Bonds and Notes Section 392.300 RSMo –Transfer of Property Section 392.310 RSMo – Approval of Issuance of Stocks, Bonds, etc. Section 392.320 RSMo – Certificate of Approval for Dividends Section 392.330 RSMo – Account for Disposition of Proceeds Section 392.340 RSMo – Reorganization
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 16 Original Page 1
LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE INTRASTATE INTRALATA Applying to the Intrastate Services of this Company in Missouri
16.1 APPLICATION OF TARIFF
A. This tariff is applicable to Long Distance Message Telecommunications Service furnished or made available by the Telephone Company over service components located wholly within or partly within the Local Access and Transport Areas (LATA's) of the State of Missouri between two or more points within LATA's of the State of Missouri and where the respective rate centers of such points are also located in said State.
B. CenturyTel of Missouri, LLC serves the following exchanges in Missouri:
1. CenturyTel of Missouri, LLC
Alton Dardenne/Lake Jamestown O'Fallon (1) Thayer Ashland St. Louis Jenkins Old Monroe (2) Theodosia Augusta Defiance (2) Jonesburg Ozark (2) Thomasville Ava Dora Troy (2) Kimberling City Pittsburg Truxton Belle Elkland (2) Koshkonong Prairie Home Bland Exeter Preston Urbana Blue Eye Leasburg Protem Bourbon Foley Louisburg Vichy Bradleyville Fordland (2) Reeds Spring Branson Foristell (2) Mano Rocheport Warrenton Branson West Forsyth Mansfield Rockaway Beach Washburn Buffalo Marshfield (2) Wasola Gainesville Marthasville Safe Wentzville (2) Cabool Galena Morrison St. James West Plains Cape Fair Moscow Mills (2) St. Peters (1) Wheatland Cassville Hallsville Mount Sterling Seymour Willow Springs Caulfield Hawk Point Mtn. View Shell Knob Winfield (2) Cedar Creek Hermann Sparta Wooldridge Centralia Hermitage New Melle (2) Sturgeon Wright City Chamois High Hill Niangua Summersville Clark Highlandville (2) Columbia Holstein Conway Hurley (2) Crane Cross Timbers Cuba
(1) Optional Outstate Calling Area (OCA) service is not available in this exchange since it is classified as an Metropolitan Calling Area (MCA) MCA-3 or MCA-4 exchange. Refer to the Missouri Public Service Order, effective January 5, 1993, in Case #T0-92-306, and this Tariff for additional information. (2) Optional Outstate Calling Area (OCA) service is available in this exchange; however, the 23-mile OCA radius does not include any Metropolitan Calling Area (MCA) exchanges since this exchange is classified as St. Louis MCA-5, Kansas City MCA-5 or Springfield MCA-2. Refer to the Missouri Public Service Order, effective January 5, 1993 in Case # T0-92-306, and this Tariff for additional information.
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 16 1st Revised Page 2
LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE
16.1 APPLICATION OF TARIFF (Cont'd)
C. Service Charges as set forth in 16.3.F.2. following are applicable to all exchanges of the (Z) Telephone Company within the State of Missouri.
D. Long Distance rates ascertained as herein outlined are the effective rates applicable.
E. Any change in rates or regulations authorized by the legally constituted authorities acts as a modification of all contracts to that extent without further notice.
16.2 GENERAL REGULATIONS
A. Scope
1. Long Distance Message Telecommunications Service (LDMTS) is the furnishing of those service components required for telecommunications between service points in different local service areas in accordance with the regulations and system of charges specified in this section. The message charges specified in this section (Section 16) are in payment for Long Distance Message Telecommunications Service furnished between the calling and called service points. Long Distance Message Telecommunications Service usage is classified as a transitionally competitive service.
2. The charges specified in this Local Terms of Service do not encompass work being performed by the Telephone Company ey encompass work once begun being interrupted by the customer. If the customer requests that overtime labor be performed or interrupts work once begun, an additional charge based on the additional costs involved applies.
3. The Telephone Company does not undertake to transmit messages but furnishes the use of its services to its customers for telecommunications.
4. The design, maintenance and operation of Long Distance Message Telecommunications Service envisions that communications will originate or terminate at a service point of the associated exchange telephone service used for LDMTS. Connections of customer premises equipment or communications systems or interexchange customer-provided premises equipment or communications systems may be made to LDMTS. However, the Telephone Company will not be responsible for the through transmission of signals or for the quality of transmission through such connections.
5. The rules and regulations as applied to billing and collection practices for services provided to customers are found in the Section 2 of this Local Terms of Service.
B. Availability of Services
1. In case a shortage of service components exists at any time, either for temporary or protracted periods, the establishment of Local and Long Distance Message Telecommunications Service shall take precedence over all others.
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LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE
16.2 GENERAL REGULATIONS (Cont’d)
C. Scope
1. Long Distance Message Telecommunications Service (LDMTS) is the furnishing of those service components required for telecommunications between service points in different local service areas in accordance with the regulations and system of charges specified in this section. The message charges specified in this section are in payment for Long Distance Message Telecommunications Service furnished between the calling and called service points. Long Distance Message Telecommunications Service usage is classified as a transitionally competitive service.
2. The charges specified in this section do not encompass work being performed by the Telephone Company ey encompass work once begun being interrupted by the customer. If the customer requests that overtime labor be performed or interrupts work once begun, an additional charge based on the additional costs involved applies.
3. The Telephone Company does not undertake to transmit messages but furnishes the use of its services to its customers for telecommunications.
4. The design, maintenance and operation of Long Distance Message Telecommunications Service envisions that communications will originate or terminate at a service point of the associated exchange telephone service used for LDMTS. Connections of customer premises equipment or communications systems or interexchange customer-provided premises equipment or communications systems may be made to LDMTS. However, the Telephone Company will not be responsible for the through transmission of signals or for the quality of transmission through such connections.
5. The rules and regulations as applied to billing and collection practices for services provided to customers are found in the Section 2 of this Local Terms of Service.
D. Availability of Services
1. In case a shortage of service components exists at any time, either for temporary or protracted periods, the establishment of Local and Long Distance Message Telecommunications Service shall take precedence over all others.
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16.2 GENERAL REGULATIONS (Cont’d)
D. Availability of Services (Cont'd)
2. Service is furnished subject to the availability of the service components required. The Telephone Company will (1) determine which of those components shall be used and (2) make modifications to those components at its option.
3. At the option of the Telephone Company, Call Restriction Services, as set forth in the Telephone Company's Local Terms of Service, will be furnished to control instances of fraud associated with billed to third party, station-to-station or person-to-person collect calls or in response to a customer request.
E. Limitations on Duration of Connections
The Company reserves the right to limit the duration of connection when necessary because of a shortage of service components caused by emergency conditions.
F. Liability
1. In view of the fact that the customer has exclusive control of his communications over the services furnished him by the Telephone Company, and of the other uses for which services may be furnished him by the Telephone Company, and because of unavoidableness of errors incident to the services and to the use of such services of the Telephone Company, the services furnished by the Company are subject to the terms, conditions and limitations specified in b., c., and d., following.
2. The liability of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission or failures or defects in service components furnished by the Telephone Company occurring in the course of furnishing service and not caused by the negligence of the customer, or of the Telephone Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or failure or defect in service components occurs.
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16.2 GENERAL REGULATIONS (Cont’d)
F. Liability (Cont'd)
3. The customer indemnifies and saves the Telephone Company harmless against claims for libel, slander or infringement of copyright from the material transmitted over its services; against claims for infringement of patents arising from, combining with or using in connection with, services of the Telephone Company, apparatus and systems of the customer and against all other claims arising out of any act or omission of the customer in connection with services provided by the Telephone Company.
4. When the services of other telephone companies are used in establishing connections to points not reached by the Telephone Company's services, the Telephone Company is not liable for any act or omission of the other company or companies.
G. Use of Service
1. The service is provided for use by the customer and may be used by others, when so authorized by the customer, providing that all such usage shall be subject to the provisions of this section (Section 16 Long Distance Message Telecommunications Service).
2. The service is furnished subject to the condition that there will be no abuse or fraudulent use of the service. Abuse or fraudulent use of service includes:
a. The use of the service of the Telephone Company to transmit a message or to locate a person or otherwise to give or obtain information without payment of the charge applicable for service.
b. The obtaining, or attempting to obtain, or assisting another to obtain or to attempt to obtain Long Distance Message Telecommunications Service by rearranging, tampering with or making connection with any service components of the Telephone Company or by any trick, scheme, false representation or false credit device, or by or through any other fraudulent means or device whatsoever with intent to avoid the payment, in whole or in part, of the regular charge for such service.
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16.2 GENERAL REGULATIONS (Cont’d)
G. Use of Service (Cont'd)
2. The service is furnished subject to the condition … (Cont'd)
c. The use of the service of the Telephone Company for a call or calls, anonymous or otherwise, if in a manner reasonably to be expected to frighten, abuse, torment or harass another.
d. The use of profane or obscene language.
e. The use of the service in such a manner as to interfere unreasonably with the use of the service by one or more other customers.
H. Use of Service for Unlawful Purposes
The service is furnished subject to the condition that it will not be used for an unlawful purpose.
I. Obligation of the Customer
1. The calling party shall establish his identity in the course of any communication as often as may be necessary.
2. The rules and regulations applying to payment for service, deposits, non-payment, and termination of service for cause are set forth in the Telephone Company's Local Terms of Service.
J. Payment for Service
1. The customer is responsible for payment of all charges for services furnished the customer, including charges for services originated or charges accepted at the customer’s service point.
2. The rules and regulations applying to payment for service, deposits, non-payment, and termination of service for cause are set forth in Section 2 of this Local Terms of Service.
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16.2 GENERAL REGULATIONS (Cont’d)
J. Special Taxes, Fees and Charges (Cont'd)
3. When such tax or taxes are imposed in terms of a flat sum payment of money, the surcharge applicable to each customer's bill or charge, as the pro rata share of such taxes described above, shall be determined by relating the flat sum payment to the total local exchange revenues within the jurisdiction of the taxing body; the fraction so described shall be converted to a percentage; the local exchange rate shall be increased by that percentage, and applied to the customer's bill or charge, so that the amount added, when accumulated from all customers residing in the geographic jurisdiction of the body, will equal the amount of the flat sum payment.
4. When such tax or taxes are imposed in terms of a percentage of revenues or gross receipts, the surcharge applicable to each customer's bill or charge as the pro rata share of such taxes described above shall be determined by dividing the tax expressed as a percentage by 100% minus the tax expressed as a percentage and multiplying the decimal thus obtained by the customer's charges to which such tax applies.
(Tax% X Taxable Charges) 100% - Tax%
5. The charge constituting the amount of the surcharge provided for herein shall be stated separately on each customer's bill.
6. Where more than one tax, fee or charge is imposed by a taxing body or authority, the total of such surcharge applicable to a customer may be billed to the customer as a single amount.
K. Time and Charges
Time and charges on long distance calls may be quoted upon request from the customer. Name association with time and charge details will be provided where service components permit. The Telephone Company reserves the right to determine the service component used where there are multiple service components.
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16.3 TWO-POINT SERVICE
A. Classes of Service
Service is offered on a Dial Station-to-Station, Dial Calling Card Station-to-Station, Operator Station-to-Station or on a Person-to-Person basis. Day, Evening, Night and Weekend rates apply to all classes of service.
B. Station-to-Station Service
1. Station-to-Station Service is defined in B.10 preceding.
2. Three classes of Station-to-Station services are offered as follows:
a. "Dial Station-to-Station" is that Station-to-Station service where the person originating the call from other than a public or semi-public coin telephone dials the telephone number desired and the call is completed without the assistance of an operator, and the call is not billed to a number other than the originating number except:
- When an operator records the originating telephone number where no automatic recording equipment is available;
- When an operator records a special identification number, issued by the Telephone Company for its billing purposes to students who reside at dormitories of colleges or universities equipped for Dormitory Centrex or PBX Service or equipped with a customer-provided PBX equipped with Direct Inward Dial (DID) and Identified Outward Dial (IOD) Service,
- for a call placed from a Dormitory Centrex or PBX service point; for a call forwarded by call forwarding equipment;
- when an operator reaches the called telephone number where service components are not available for dial completion;
- when an operator places a call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap;
- when an operator re-establishes a call which has been interrupted after the called number has been reached, then the Dial Station-to-Station rate shall apply.
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16.3 TWO-POINT SERVICE (Cont’d)
B. Station-to-Station Service (Cont’d)
2. Three classes of Station-to-Station services are offered as follows: (Cont’d)
b. “Dial Calling Card Station-to-Station” is that station-to-station service where the person originating the call, including from a public or semi-public telephone, completes the call either with or without the assistance of an operator and is billed, where automatic billing equipment is available, to a telecommunications company calling card, except:
- when an operator records the telecommunications company calling card where no automatic recording equipment is available;
- when an operator reaches the called telephone number and records the telecommunications company calling card where service components are not available for dial completion;
- when an operator places a calling card call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap;
- when an operator re-establishes a dial calling card call which has been interrupted after the called number has been reached.
This class of service involves no other operator services except those necessary to complete the above described call.
c. “Operator Station-to-Station” is that station-to-station service other than Dial Station-to-Station and Dial Calling Card Station-to-Station. Operator Station-to- Station includes station-to-station service originating at a public or semi-public coin telephone, except for those public or semi-public telephone calls that are Dial Calling Card Station-to-Station as described above.
C. Person-to-Person Service
1. Person-to-Person service is defined in B.10 preceding.
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16.3 TWO-POINT SERVICE (Cont’d)
D. Reversal of Charges (Collect Calls)
Charges for Operator Station-to-Station and Person-to-Person telephone calls may, upon request, be reversed, that is, charged against the called telephone, provided the charges are acceptable at the called telephone.
The regularly established Operator Station-to-Station and Person-to-Person rates apply.
E, Time of Day
The time when connection is established, as provided in D.6. following, determined in accordance with the time - standard or daylight savings - legally or commonly in use at the location of the rate center at the point of call origination - determines whether Day, Evening, Night, or Weekend rates apply. This rule applies to all classes of service.
F. Rates
1. Usage - All Classes of Service
a. Rates indicated in the Rate Table in D.8. following, are for connections of one minute or any fraction thereof.
b. When the connection is established in one rate period and ends in another, the rate for each rate period applies to the portion of the connection occurring within that rate period. In the event that a minute of use is split between two rate periods, the rate in effect at the start of that minute applies.
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16.3 TWO-POINT SERVICE (Cont’d)
F. Rates (Cont'd)
2. Service Charges
Service Charges apply to all exchanges in the operating territory of CenturyTel of Missouri, LLC dba CenturyLink within the State of Missouri as listed in Section 16.1.B. of this section (Section 16- Long Distance Message Telecommunications Service).
a. The rates in e., following, will apply on Dial Calling Card Station-to-Station, Operator Station-to-Station and Person-to-Person service in addition to the rates as specified in F.1., preceding. Only one service charge per call will apply.
b. Dial Calling Card Station-to-Station - For calls charged to a Telephone Company calling card and involving no other operator services, a charge per call applies where automatic recording equipment is available, and the call is billed to a Telephone Company calling card. Where no automatic recording equipment exists, this rate will also apply for a Telephone Company calling card call.
c. Operator Station-to-Station - For operator station-to-station calls or calls to a Special Billing number, a charge per call applies.
d. Person-to-Person - For person-to-person calls, a charge per call applies.
e. Service Charges for CenturyTel of Missouri, LLC are as follows:
Service Charges Rate Per Call
Dial Calling Card Station -to-Station $.82 Operator Station-to-Station 1.61 Person-to-Person 3.41
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16.3 TWO-POINT SERVICE (Cont’d)
F. Rates (Cont'd)
3. Timing of Messages
a. On Dial Station-to-Station, Dial Calling Card Station-to-Station or Operator Station-to-Station calls, chargeable time begins when connection is established between the calling telephone and the called telephone, mobile telephone system or other customer premises equipment.
b. On Person-to-Person messages, chargeable time begins when connection is established between the calling person and the particular person or service point specified or an agreed upon alternate.
c. Chargeable time ends when the calling service point "hangs up" thereby releasing the network connection. If the called service point "hangs up" but the calling service point does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the Telephone Company operator.
d. Chargeable time does not include time lost because of faults or defects in service.
e. When exchange telephone service used for Long Distance Message Telecommunications Service is directly connected (i.e., not connected through a Multiline Terminating System) at a customer's premises to a communication's system, chargeable time for all classes of calls begins when a call from the telecommunications network terminates in or passes through the first multiline terminating system or terminal equipment on that communications system. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the exchange telephone service so that chargeable time may begin.
G. Charge Paid for by Coin Deposits
The charge for a call paid for by coin deposit in a public or semi-public coin telephone is the sum, rounded to the nearer multiple of $.05, of the appropriate initial period rate, additional period rates and service charges. In addition, applicable taxes, fees and charges as specified in Paragraph B.11 preceding, will apply.
H. Rate Tables
Following are rates applying to all exchanges as listed in Section 1.B of this section (Section 16- Long Distance Message Telecommunications Service).
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16.3 TWO-POINT SERVICE (Cont’d)
I. Rates (Cont'd)
1. Message Rates
a. Rates are applicable to the following services:
Schedules “A” and “C” (1) Schedule “B” (1) Per Minute Per Minute
(1) Dial Station-to-Station Only
Business
- Day 0.25 0.26 - Evening 0.15 0.15 - Night 0.08 0.08
Residential
- Day 0.25 0.26 - Evening 0.15 0.15 - Night 0.08 0.08
(2) Dial Calling Card Station-to-Station, Operator Station-to-Station and Operator Person-to-Person
- Day 0.25 0.26 - Evening 0.15 0.15 - Night 0.08 0.08
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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16.3 TWO-POINT SERVICE (Cont’d)
I. Rates (Cont'd)
1. Message Rates (Cont'd)
b. The time of day at the location of the calling service point governs.
Mon Tue Wed Thu Fri Sat Sun
8:00 A.M. Day Period Rate to
5:00 PM
5:00 PM Evening Rate Period Eve. to Rate 11:00 PM
11:00 PM Night Rate & Weekend Rate Period to 8:00 AM
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16.3 TWO-POINT SERVICE (Cont’d)
I. Rates (Cont'd)
2. Special Reduced Rates
On Christmas Day (December 25), New Year's Day (January 1), Independence Day (July 4), Thanksgiving Day and Labor Day, the holiday rate applicable on all classes of two-point intraLATA Message Toll Service between points within the state of Missouri is the Evening rate, unless a lower rate would normally apply. Discounts do not apply to Service Charges, as specified in 16.3.F.2. (Z)
J. Rates Applicable on Messages Placed by Certified Speech and/or Hearing Handicapped.
On directly-dialed messages placed within the same LATA by certified speech and/or hearing handicapped residence customers who are incapable of verbal communication and use a telecommunications device (i.e, teletypewriter or similar keyboard communications terminal device) for communication over the Message Toll network, a 35-percent reduction in charges for the message will apply.
Certification of the speech and/or hearing handicap requires the completion of an application form certified by an agency designated by the Telephone Company, or physician, otolaryngologist or license speech language pathologist or audiologist.
16.4 CONNECTIONS OF CUSTOMER-PREMISES TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS
A. General Provisions
Customer premises equipment and communications systems provided by the customer may be connected at the customer's premises to intraLATA long Distance Message Telecommunication Service (LDMTS) furnished by the Telephone Company where such connections are made in accordance with the provisions of Connection with Customer- Premises Equipment, of the Telephone Company's Local Terms of Service.
In addition, apply the appropriate Service Charges as specified in Section 6 of this Local (Z) Terms of Service. (Z)
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16.5 COMPETITIVE EXCHANGES
Competitive exchanges can be found listed in Section 4 of this Local Terms of Service.
16.6 OUTSTATE CALLING AREA (OCA) PLAN
A. General
1. Description
a. The Outstate Calling Area (OCA) Plan is an optional one-way Dial Station-to- Station Message Telecommunications Service (MTS) for customers in selected exchanges. See H.1.b following.
b. The OCA Plan offers discounted block of time calling beyond a customer's local exchange to rate centers that fall within the Calling Scope. See H.1.c following.
c. The local exchange company providing basic local exchange service in each exchange has the option to determine whether this service will be dialed as either 1+ (NXX-XXXX) or on a seven-digit basis.
2. Service Availability
a. The exchange listing in Section 16.1.B identifies exchanges where OCA service is available. Customers in exchanges that are not referenced by Footnote 1 or 2 are eligible to subscribe to the OCA Plan. Customers in exchanges within the Kansas City and St. Louis Metropolitan Calling Area (MCA), other than MCA-5 exchanges, are not eligible to subscribe to the OCA Plan.
b. OCA service is being implemented between May 1, 1993 and September 30, 1994.
3. Calling Scope
a. The Calling Scope for an OCA exchange includes all intrastate intraLATA toll rating points within a 23-mile radius. The 23-mile radius, from each exchange, is based on air miles and is measured from rate center to rate center, as defined in this section (Section 16- Long Distance Message Telecommunications Service).
b. Customers in Kansas City MCA-5, St. Louis MCA-5 and Springfield MCA-5 exchanges will be able to subscribe to the OCA Plan; however, the 23-mile radius will not include any toll rating points within the MCA. Refer to the Missouri Public Service Commission (MPSC) Order, effective January 5, 1993, in Case # TO-92- 306.
Service may not be available for all OCA exchanges during this time.
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16.6 OUTSTATE CALLING AREA (OCA) PLAN (Cont’d)
A. General (Cont'd)
4. Calling Options
Residential and Business customers can choose from two OCA options. Rates are listed in this section (Section 16- Long Distance Message Telecommunications Service) and are in addition to the established charges for the service with which the OCA Plan is associated. OCA subscribers are charged the full monthly rate for the block of time selected, even if the full block of time is not used.
a. Two-hour block of time: This option allows subscribers two hours of calling per month at a flat rate. MTS rates are applicable for calls exceeding the two hours.
b. Five-hour block of time: This option allows subscribers five hours of calling per month at a flat rate. An additional per minute rate, as identified in Rates, applies for all calls exceeding the five hour block. Time of day and holiday discounts are not applicable.
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16.6 OUTSTATE CALLING AREA (OCA) PLAN (Cont’d)
B. Regulations
1. Unless otherwise specified in these regulations, OCA is offered to all classes and grades of residence and business customers located within the eligible OCA exchanges.
2. OCA is not offered in conjunction with Cellular, Public, Semi-Public, or Customer-Owned Pay Telephone Services, or comparable service offered by other local exchange companies in their exchanges listed in this section (Section 16- Long Distance Message Telecommunications Service).
3. OCA is not to be shared or resold.
4. OCA is available to multiline customers on a per account basis only.
5. Time of day and holiday discounts are not applicable for calls within the block of time.
6. Rate Application
a. The minimum service period for subscription to OCA is one-month.
b. A customer may purchase only one block of time per month.
c. The monthly charges for an OCA block of time will be charged on a per account basis and are billed in advance.
d. OCA rates and charges are in addition to all other rates and charges paid by a subscriber for all other services of the local exchange company providing basic local exchange service to the OCA subscriber.
e. If a customer subscribes to both OCA and the Extended Exchange Calling Plan (EECP) where the EECP Terminating Exchange is within the subscriber's OCA Calling Scope, the OCA rates and charges do not apply to qualified EECP calls to the Terminating Exchange. The EECP rates and charges do apply to such calls.
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16.6 OUTSTATE CALLING AREA (OCA) PLAN (Cont’d)
C. Rates
Schedules Schedule “A” and “C” (1) “B” (1) Exchanges Exchanges 1. Two hour block of time: Recurring Monthly Rate
a. Residence $12.31 $12.92 b. Business 13.87 14.56 Each Additional Minute MTS MTS
2. Five hour block of time: Recurring Monthly Rate
a. Residence 28.07 $29.47 b. Business 31.48 33.05 Each Additional Minute 0.0750 0.0860
3. Service Charges of the local exchange company providing the OCA subscriber's basic local exchange service are applicable, except where otherwise stated in this Section. These charges are applicable when subscribing to or canceling this optional service.
4. Service Charges will be waived for a sixty (60) day period commencing with the initial service offering for a particular exchange.
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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16.6 OUTSTATE CALLING AREA (OCA) PLAN (Cont’d)
C. Rates (Cont’d)
5. For OCA subscribers who are Certified Speech and/or Hearing Handicapped, a 35- percent reduction on all OCA charges will apply.
Certification of the speech and/or hearing handicap requires the completion of an application form certified by an agency designated by the exchange company providing basic local exchange service to the OCA subscriber, or physician, otolaryngologist or licensed speech-language pathologist or audiologist.
OCA Rates for Certified Speech and/or Hearing Handicapped are as follows:
Schedules Schedule “A” and “C” (1) “B” (1) Exchanges Exchanges a. Two hour block of time: Recurring Monthly Rate (1) Residence $8.00 $8.40 (2) Business 9.00 9.45 Each Additional Minute MTS MTS
b. Five hour block of time: Recurring Monthly Rate (1) Residence 18.23 $19.14 (2) Business 20.45 21.47 Each Additional Minute 0.0490 0.0560
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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16.7 Reserved for Future Use (C)
(D)
(D)
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16.7 Reserved for Future Use (C)
A. General Description (Cont'd) (D)
(D)
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16.7 Reserved for Future Use (C)
(D)
(D)
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16.8 CENTURYTEL DISCOUNT CALLING PLANS
A. General Description
1. CenturyTel Discount Calling Service is an optional Intrastate IntraLATA Message Toll Telephone Service offered to business and residence exchange customers in CenturyTel of Missouri, LLC exchanges.
2. The service provides an alternate rate treatment for Message Toll Telephone service calls to exchanges within the customer's LATA. It is offered in two individually priced packages; CenturyTel Discount Calling Plan I and CenturyTel Discount Calling Plan II.
a. Plan I: This percentage discount plan consists of a 15% discount on all IntraLATA long distance toll charges for a monthly flat rate. (T)
b. Plan II: This percentage discount plan consists of 25% discount on all IntraLATA long distance toll charges for a monthly flat rate. (T)
The service is applicable to customer dialed station-to-station and operator assisted calls as described below.
3. Station-to-Station Service is that service where the person originating the call dials the telephone number desired or gives to the Company operator the telephone number of the desired telephone.
Two classes of Station-to-Station service are offered as follows:
a. Dial Station-to-Station is that station-to-station service where the person originating the call from other than a public (coin or coinless) or semipublic coin telephone dials the telephone number desired and the call is completed without the assistance of a Telephone Company operator or placed with an operator where facilities are not available for call completion or where, for other service reasons, operator assistance in completion of the call is necessary.
b. Operator assisted station-to-station is that station-to-station service other the dial paid station-to-station service. The CenturyTel Discount Calling Service rates only apply to the message toll portion of the call, not to the operator surcharge portion.
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16.8 CENTURYTEL DISCOUNT CALLING PLANS (Cont’d)
A. General Description (Cont'd)
4. CenturyTel Discount Calling Plans are provided with individual message detail.
5. The exchange listing in Section 1B of this section (Section 16- Long Distance Message Telecommunications Service) identifies exchanges where CenturyTel Discount Calling Plans are available.
6. The calling scope for CenturyTel Discount Calling Plans in all exchanges includes all Intrastate IntraLATA toll rating points within the LATA.
7. Distance for Plans I and II are based on the V-H mileage between rate centers as defined and calculated in Section C.3.
8. To the extent applicable and where not specified in this Section, the General Regulations in Section B. are herein incorporated by reference.
B. Regulations
1. Unless otherwise specified in these regulations, the CenturyTel Discount Calling Plan is offered to all classes and grades of residential and business customers located within each exchange. The CenturyTel Discount Calling Plan is also available in conjunction with Foreign Exchange Service.
2. The CenturyTel Discount Calling Plan is not offered in conjunction with Cellular, Public, Semipublic, or Customer-Owned Pay Telephone Services, or comparable services offered by other local exchange companies in their exchanges listed in Section A.2.c-f of this section (Section 16- Long Distance Message Telecommunications Service).
3. The CenturyTel Discount Calling Plan is designed and intended for the exclusive use of the end user customers of the Telephone Company. The CenturyTel Discount Calling Plan is not to be shared, resold or used in any configuration of customer-provided equipment with the intent of reselling the service. With the exception of Shared Tenant Service, as described in this Local Terms of Service, the CenturyTel Discount Calling Plan is available to interexchange carriers or other telecommunications service providers for administrative lines or trunks only.
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16.8 CENTURYTEL DISCOUNT CALLING PLANS (Cont’d)
B. Regulations (Cont’d)
4. The minimum service period for CenturyTel Discount Calling Plan is one month.
5. The timing of Intrastate IntraLATA toll messages will be as set forth in Section D.6.c of this section (Section 16- Long Distance Message Telecommunications Service).
6. CenturyTel Discount Calling Plan rates and charges are in addition to all other rates and charges paid by a subscriber for all other services of the Telephone Company providing basic local exchange service to the subscriber.
7. CenturyTel Discount Calling Plan rates will apply to the message toll portion of the call only. Operator Service Charges will be applied as set forth in 16.3.F.2.
8. These discounts are applicable to the CenturyTel Discount Calling Plans only and do not apply to any other Telephone Company offered plan.
9. A customer may only subscribe to one CenturyTel Discount Calling Plan per main billing number at any given time.
10. Local and EAS calls do not apply to the CenturyTel Discount Calling Plans.
11. Reserved (C)
12. If a customer subscribes to both a CenturyTel Discount Calling Plan and the Extended Exchange Calling Plan (EECP), found in Section J. of this section (Section 16- Long Distance Message Telecommunications Service), the CenturyTel Discount Calling Plan rates and charges do not apply to qualified EECP calls to the Terminating Exchanges and its Extended Area Service (EAS) points. The EECP rates and charges apply to such calls.
13. If a customer subscribes to both a CenturyTel Discount Calling Plan and the Metropolitan Calling Area (MCA) Plan, as described in the Local Terms of Service, the CenturyTel Discount Calling Plan rates and charges do not apply to Intrastate IntraLATA toll rating points within the MCA calling scope. The MCA rates and charges apply to such calls.
14. A customer may not subscribe to a CenturyTel Discount Calling Plan and the Outstate Calling Area (OCA) Plan, found in Section G. of this section (Section 16- Long Distance Message Telecommunications Service) or CenturyTel Block-of-Time_ Service found in Section H. of this section.
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16.8 CENTURYTEL DISCOUNT CALLING PLANS (Cont’d)
C. Rates Schedules Schedule “A” and “C” (1) “B” (1) Exchanges Exchanges 1. PLAN I
Monthly Rate a. Residence $1.14 $1.19 b. Business 3.45 3.62
Discount of Intrastate IntraLATA Toll a. Residence 15% 15% b. Business 15% 15%
2. PLAN II
Monthly Rate a. Residence 3.45 3.62 b. Business 11.56 12.13
Discount of Intrastate IntraLATA Toll a. Residence 25% 25% b. Business 25% 25%
3. Service Charges, found in Section 5 of this Local Terms of Service, are applicable, except where otherwise stated in this Section. These charges are applicable when subscribing to or canceling this optional service.
4. Service Charges will be waived for a sixty (60) day period after the offering is introduced by the Telephone Company.
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP)
A. General
1. The Extended Calling Plan (EECP) is an optional plan that allows customers in an Originating Exchange to purchase IntraLATA interexchange calling with customers in designated exchanges, known collectively as their EECP Calling Scope, under terms and conditions as found in the Telephone Company Tariffs and/or Local Terms of Service. The (EECP) Calling Scope consists of the EECP Terminating Exchange plus all other exchanges with which customers in the EECP Terminating Exchange have Extended Area Service (EAS).
2. The Extended Exchange Calling Plan (EECP) is limited to business and residential customers in the EECP Exchange Listing found in Section J.4.a. of this section (Section 16- Long Distance Message Telecommunications Service).
B. Conditions
1. EECP will be offered as a one-way optional flat rate service. One-way optional flat rate service allows customers to make unlimited calls to the EECP Terminating Exchange Calling Scope for a recurring monthly flat rate.
2. The Calling Scope of the one-way EECP route shall be to the EECP Terminating Exchange plus its EAS exchanges.
3. Unless otherwise specified in these conditions, EECP is offered to all classes and grades of residence and business customers located in an EECP exchange on a per line basis.
4. EECP is not offered in conjunction with Cellular, Public, Semi Public, Coin Box, Customer-Owned Pay Telephone Services or comparable services offered by other local exchange companies in their exchanges listed in this section (Section 16- Long Distance Message Telecommunications Service).
5. When a customer's telecommunications service is arranged for his or her own administrative use, versus use by his or her patrons (such customers may include, but are not limited to hotel/motels, hospitals or universities), EECP may be purchased for the administrative trunks only.
6. With the exception of Shared Tenant Service, EECP is not to be shared or resold by the retail end user.
7. Subscription to EECP does not entitle that customer to a free copy of the white page directory of the EECP Terminating Exchange.
8. For EECP routes terminating in a Metropolitan Calling Area (MCA) exchange, the Calling Scope will only include the terminating MCA exchange plus EAS with that exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
B. Conditions (Cont'd)
9. Rate Application
a. The monthly rates apply on a per line basis except for CentraNet, Centrex, or similar type Services billed on a PABX or equivalent type service as specified in the Local Terms of Service. The monthly rates are billed one month in advance.
b. EECP rates and charges are in addition to all other rates and charges paid by a subscriber for all other services of the Company.
c. Customers with multiple lines at the same premise may select the EECP Calling Plan on a line by line basis with the following restrictions:
- The Telephone Company may require separate accounts and separate billing for the EECP lines.
- All lines in an outgoing hunt group must select the EECP Plan.
d. If a customer subscribes to both EECP and the Outstate Calling Area Plan (OCA), where the EECP Terminating Exchange is within the subscriber's OCA calling scope, the EECP rates and charges apply to qualified EECP calls to the Terminating Exchange. The OCA rates and charges do not apply to such calls.
10. The minimum service period for subscription to EECP is one month.
11. EECP is available on a dial station-to-station basis only.
12. EECP is not available with Remote Call Forwarding Service.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
C. Rates and Charges
1. EECP Rates. Schedules Schedule “A” and “C” (1) “B” (1) Rate Rate a. One-Way Originating Optional Service. (1) Residence $26.59 $27.91 (2) Business 38.17 40.07
b. Nonrecurring charges apply on a per line basis as specified in the Local Terms of Service. When EECP becomes available within an exchange, this charge will be waived for the first ninety (90) days after the initial implementation date.
(1) Exchanges applicable to each category are listed in Section 4.1.B.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service)
Originating Terminating Exchange Implementation Exchange & EAS Points Date
CenturyTel Originating Exchanges:
Augusta Washington (1) March 16, 1998
Bland Owensville (3) March 16, 1998
Bourbon Sullivan (3) March 16, 1998 Stanton March 16, 1998 Spring Bluff March 16, 1998 Japan March 16, 1998
Branson Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Branson West Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange. (3) Fidelity Telephone Company exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing (Cont’d)
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service) (Cont’d)
Originating Terminating Exchange Implementation Exchange & EAS Points Date
CenturyTel Originating Exchanges:
Buffalo Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Cabool Houston March 16, 1998 Raymondville March 16, 1998 Roby March 16, 1998
Caulfield West Plains March 16, 1998
Centralia Columbia March 16, 1998 Ashland March 16, 1998 Hallsville March 16, 1998 Rocheport March 16, 1998
Clark Columbia March 16, 1998 Ashland March 16, 1998 Hallsville March 16, 1998 Rocheport March 16, 1998
Conway Lebanon (2) March 16, 1998
Conway Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange. (3) Fidelity Telephone Company exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing (Cont’d)
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service) (Cont’d)
Originating Terminating Exchange Implementation Exchange EAS Points Date
CenturyTel Originating Exchanges:
Crane Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Dora West Plains March 16, 1998
Foley St. Louis (1) March 16, 1998 St. Louis Central March 16, 1998 Bridgeton March 16, 1998 Creve Coeur March 16, 1998 Ferguson March 16, 1998 Florissant March 16, 1998 Hazelwood March 16, 1998 Kirkwood March 16, 1998 Ladue March 16, 1998 Mehlville March 16, 1998 Oakville March 16, 1998 Overland March 16, 1998 Riverview March 16, 1998 Sappington March 16, 1998 Spanish Lake March 16, 1998 Webster Groves March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange. (3) Fidelity Telephone Company exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing (Cont’d)
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service) (Cont’d)
Originating Terminating Exchange Implementation Exchange & EAS Points Date
CenturyTel Originating Exchanges:
Forsyth Branson March 16, 1998 Branson West March 16, 1998
Galena Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Jenkins Aurora March 16, 1998
Jonesburg Warrenton March 16, 1998
Koshkonong West Plains March 16, 1998
Leasburg Sullivan (3) March 16, 1998 Stanton March 16, 1998 Spring Bluff March 16, 1998 Japan March 16, 1998
Louisburg Buffalo March 16, 1998
Marthasville Washington (1) March 16, 1998
Niangua Marshfield March 16, 1998 Elkland March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange. (3) Fidelity Telephone Company exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing (Cont’d)
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service) (Cont’d)
Originating Terminating Exchange Implementation Exchange & EAS Points Date
CenturyTel Originating Exchanges:
Niangua Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Reeds Spring Branson March 16, 1998 Branson West March 16, 1998
Reeds Spring Springfield (1) March 16, 1998 Fair Grove Nixa March 16, 1998 Republic Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Rockaway Beach Branson March 16, 1998 Branson West March 16, 1998
St. James Rolla (2) March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange. (3) Fidelity Telephone Company exchange.
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16.9 EXTENDED EXCHANGE CALLING PLAN (EECP) (Cont’d)
D. EECP Exchange Listing (Cont’d)
1. Listed below are EECP routes that are covered by the rates included in this section (Section 16- Long Distance Message Telecommunications Service) (Cont’d)
Originating Terminating Exchange Implementation Exchange & EAS Points Date
CenturyTel Originating Exchanges:
Seymour Springfield (1) March 16, 1998 Fair Grove March 16, 1998 Nixa March 16, 1998 Republic March 16, 1998 Rogersville March 16, 1998 Strafford March 16, 1998 Willard March 16, 1998
Sturgeon Columbia March 16, 1998 Ashland March 16, 1998 Hallsville March 16, 1998 Rocheport March 16, 1998
Thomasville West Plains March 16, 1998
Vichy Rolla (2) March 16, 1998
Warrenton Foristell March 16, 1998 Augusta March 16, 1998 Defiance March 16, 1998 Dardenne March 16, 1998 New Melle March 16, 1998 O'Fallon March 16, 1998 St. Peters March 16, 1998 Wentzville March 16, 1998 Wright City March 16, 1998
Wasola Ava March 16, 1998
(1) Southwestern Bell Telephone Company exchange. (2) United Telephone Company of Missouri exchange (3) Fidelity Telephone Company exchange.
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16.10 ONE PRICE PLAN
A. General
1. The One Price Plan for Residence is an optional 1+ Intrastate IntraLata Long Distance Message Telecommunications Service. This Plan offers single rate pricing, available 24 hours a day, seven days a week to residence customers in CenturyTel exchanges.
B. Regulations
1. This Plan provides alternative rates on Long Distance Message Telecommunications Service (Two Point Service as set forth elsewhere in this section) Intrastate IntraLata calls to exchanges within the customer’s Lata. There is no monthly rate or nonrecurring charge associated with the Plan. The One Price Plan for Residence is applicable to all rate application period messages including:
Customer Dialed Direct Station-to-Station
2. Calls will be billed in 60-second increments.
3. The minimum service period for One Price Plan for Residence is one month.
4. A customer may only subscribe to one optional toll calling plan per main billed account at any given time.
C. Rates
1. Residential customers who subscribe to the One Price Plan for Residence will be billed the following rates on all Intrastate IntraLata calls qualifying for this Plan.
Each Minute Of Use
Month-to-Month $.09
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16.11. Easy Savings Single Rate Plan For Business
A. General
The Easy Savings Single Rate Plan for Business offers business customers a single rate pricing plan, available 24 hours a day, seven days a week, for Intrastate IntraLATA Long Distance Message Telecommunications Service.
The Easy Savings Single Rate Plan for Business is available on a month-to-month option. No nonrecurring charges are associated with this calling plan.
B. Regulations
The Easy Saving Single Rate Plan for Business applies to the following calls:
Customer Dialed Direct Station-to-Station Customer Dialed Calling Card Station-to-Station Operator Handled Station-to-Station Operator Handled Calling Card Station-to-Station Operator Handled Person-to-Person
A customer may only subscribe to one optional toll calling plan per main billed account at any given time.
Sub-minute rating will be utilized for the timing and rating of the Easy Savings Single Rate Plan for Business. Sub-minute rating consists of rating the initial 18 seconds of each call with an "initial 18 seconds" rate, and then rating each 6-second increment thereafter with an "Additional 6 Seconds" rate.
The minimum service period for the Easy Saving Single Rate Plan for Business is one month.
Calling Card and Operator surcharges and Directory Assistance charges are applicable under this calling plan.
C. Rates
Business customers who subscribe to the Easy Savings Single Rate Plan for Business will be billed the following rates on all intrastate intraLATA calls qualifying for this Plan.
Rates Month to Month full minute of use rate $0.15 Sub-minute billing per initial 18 seconds 0.045 each add'l 6 seconds 0.015
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PRIVATE LINE SERVICE INTRASTATE INTRALATA
Applying to the Intrastate Services of this Company in Missouri
18.1 APPLICATION OF TARIFF
This section (Section 18 – Private Line Service) applies to interexchange Private Line Services furnished or made available by CenturyTel of Missouri, LLC hereinafter referred to as the Telephone Company, and for Private Line Services furnished jointly with a connecting company, to the portion of such Private Line Services furnished by the Telephone Company to the point of connection with the service components of another company for which that company's rates and regulations apply, over service components wholly within or partly within the Local Access and Transport Area's (LATA's) of the State of Missouri, between two or more points, all of said points being within LATA's of the State of Missouri.
The schedule of rates and specific regulations are set forth in this section (Section 18 – Private Line Service).
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18.2 GENERAL REGULATIONS
A. Undertaking of the Telephone Company
1. Scope
a. This section contains the general regulations and definitions governing Private Line Services furnished by the Telephone Company. The regulations of the connecting company apply to the portion of Private Line Services which it furnishes at "other line" charges.
b. Private Line Service is the furnishing of Telephone Company service components for communication between specified exchanges all within Local Access and Transport Area's (LATA's) of the State of Missouri, 24 hours daily, seven days per week. Service components may be those of the Telephone Company only or those of the Telephone Company and other telephone companies.
c. The Telephone Company does not undertake to transmit messages, but offers the use of its service components, where available, to customers for such purposes.
d. Services provided under this section (Section 18 – Private Line Service) shall be used by private line customers for use in obtaining interexchange end-to-end Private Line Service. Interexchange Customers may use services found in this section (Section 18 – Private Line Service) that will meet their administrative needs; however, an Interexchange Customer is restricted from utilizing services found in this section (Section 18 – Private Line Service) to furnish a portion of their authorized service offerings.
2. Limitations
a. In case a shortage of service components exists at any time, either for temporary or protracted periods, the establishment of Long Distance Message Telecommunications Service (LDMTS) and/or regular exchange telephone service shall take precedence over all other services and uses.
b. The furnishing of service under this section (Section 18 – Private Line Service) will require certain physical arrangements of the service components of the Telephone Company and is, therefore, subject to the availability of such service components.
c. The use and restoration of service shall be in accordance with the Federal Communications Commission's Rules and Regulations which specify the priority system for such activities.
d. Subject to compliance with Section B.1.b.3), preceding, where a shortage of channels or equipment exists at any time, either for temporary; or protracted periods, the establishment of Long Distance Message Telecommunications Service (LDMTS) and/or regular exchange telephone service shall take precedence over all other services.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
3. Liability
a. In view of the fact that the customer has exclusive control of his communications over the service components furnished him by the Telephone Company and of the other uses for which service components may be furnished him by the Telephone Company, and because of unavoidable errors incidental to the services and to the use of such service components of the Telephone Company, the services and service components furnished by the Telephone Company are subject to the terms, conditions and limitations herein specified and to such particular terms, conditions and limitations as are set forth in other sections of this section (Section 18 – Private Line Service) governing the respective services.
b. The liability of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays or errors of defects in transmission occurring in the course of furnishing service, whether the result of negligence of the Telephone Company or other causes shall in no event exceed an amount equivalent to the proportionate charge to the customer for the service during the period in which such mistakes, omissions, interruptions, delays, errors or defects in transmission occur and continue.
However, any such mistakes, omissions, interruptions, delays, errors or defects in transmission or service which are caused or contributed to by the negligence or willful act of the customer, or which arise from or in connection with the use of customer-provided service components or premises equipment shall not result in the imposition of any liability whatsoever upon the Telephone Company.
c. The customer indemnifies and saves the Telephone Company harmless against claims for libel, slander or the infringement of copyright arising from the material transmitted over the service components, against claims for the infringement of patents arising from, combining with or used in connection with service components of the Telephone Company, apparatus and systems of the customer and against all other claims arising out of any act or omission of the customer in connection with the service components provided by the Telephone Company.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
3. Liability (Cont'd)
d. The Telephone Company does not guarantee nor make any warranty with respect to service components provided by it for use in any explosive atmosphere. The customer indemnifies and holds the Telephone Company harmless from any and all loss claims, demands, suits or other actions of any liability whatsoever whether suffered, made, instituted or asserted by the customer or by any other party or persons for any personal injury to or death of any person or person and for any loss, damaged or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operations, failure to operate, maintenance, removal, presence, condition, location or use of said service components so provided.
The Telephone Company may require each customer to sign an agreement for the furnishing of such service components as a condition precedent to the furnishing of such service components.
e. When the lines of connecting companies are used in establishing connections to points not reached by the Telephone Company's lines, the Telephone Company is not liable for any act or omission of the connecting company or companies.
f. The Telephone Company is not liable for any defacement of or damage to the premises of a customer resulting from the furnishing of channel service components or the attachment of the service components furnished by the Telephone Company on such premises or by the installation or removal thereof when such defacement or damage is not the result of negligence of the agents or employees of the Telephone Company.
g. The Telephone Company shall be under no liability for the quality or defects in voice recording where Telephone Company combined service components are used in making such recordings.
4. Provision of Service Components
a. The Telephone Company or the Telephone Company and other telephone companies with which it jointly furnishes service will provide, maintain and repair all service components necessary for Private Line Service, except for those facilities on the customer's side of the network interface. Also, the customer must provide his own terminal equipment, communications systems or premises wiring for use with such service as specified in B.6.
(1) When a Private Line Service is used for teletypewriter transmission, the teletypewriter equipment will be provided by the customer.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
4. Provision of Service Components (Cont'd)
a. The Telephone Company or the Telephone Company … (Cont'd)
(2) When a Private Line Service is used for data transmission which requires terminal equipment (data sets) not provided as an integral part of the channel, such data sets will be provided by the customer. With the customer providing his own data set(s) on a private line, it shall be the responsibility of the customer to ensure the continuing compatibility of such data set(s) with the service components furnished by the Telephone Company.
(3) Where Telephone Company-provided service components and customer-provided equipment and/or customer-provided premises wiring are connected to the same Private Line Service, the customer-provided equipment and/or customer-provided premises wiring must be compatible with the Telephone Company-provided service. The Telephone Company has the service responsibility up to the network interface on the customer's premises for the customer-provided equipment and/or customer-provided premises wiring.
(4) IntraLATA Private Line Service is offered where existing service components and operating conditions permit.
b. Maintenance and Repairs--All ordinary expenses of maintenance and repair associated with network facilities and equipment, unless otherwise specified in this section (Section 18 – Private Line Service), is borne by the Telephone Company. The customer agrees to take good care of the network equipment and facilities provided. In case of damage to or destruction of any of the Company's network equipment or facilities not due to ordinary wear and tear, the customer is held responsible for the cost of replacing the Company's network equipment destroyed or for the cost of restoring the Company's network equipment destroyed or for the cost of restoring the Company's network equipment to its original conditions, except where such damage is not occasioned by the negligence of the customer.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
4. Provision of Service Components (Cont'd)
c. The charges specified in this section (Section 18 – Private Line Service) do not include installation, maintenance or repair work being performed by the Telephone Company employees involved at a time when overtime wages apply as a result of customer requests, nor do they include work once begun being interrupted by the customer.
If the customer requests that labor be performed at hours of the day or days of the week other than normal work hours or days, or on holidays, or interrupts work once begun, an additional charge based on the additional costs involved applies. Such charges do not apply if sufficient advance notice is given so that employees' work schedules can be changed. The additional charge does not apply to overtime or premium time worked at the Telephone Company's convenience.
In situations where the customer requests that "stand-by" Telephone Company personnel be provided for installation or maintenance irrespective of when such "stand-by" workmen are provided, the additional estimated costs of providing such "stand-by" personnel will be billed to the customer.
d. Service components furnished by the Telephone Company on the premises of a customer are the property of the Telephone Company, whose agents and employees shall have the right to enter said premises at any reasonable hour for the purpose of installing, inspecting or repairing the service components or upon termination of the service for the purpose of removing such service components.
e. When serving office boundary realignments are necessary at the discretion of the Telephone Company, those Private Line Services affected by the change will be reconfigured, and this may result in increases or decreases in charges. Any change in the charges billed to a private line customer will become effective when the service office area transfer is made.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
5. Protective Equipment
a. When a hazardous electrical environment is present at a customer's premises, protective equipment is required to protect all facilities affected when the estimated rise in ground potential is sufficient to cause damage to Telephone Company facilities or to endanger the safety of its employees or customers. The customer may elect to provide his own protective equipment, subject to Telephone Company specifications. The protective equipment may also be provided in accordance with Section B.1.g. following.
b. Neutralizing transformers, isolating transformers, drainage coils and other special protective equipment for use in providing service to customer's premises where there are high ground potentials, even though not required by Section B.1.e.1), may be provided by the customer subject to Telephone Company specifications or in accordance with Section B.1.g.
6. Application for Private Line Service
a. Any applicant for Private Line Service may be required to sign an application requesting the Telephone Company to furnish the service in accordance with rates, charges, rules and regulations as specified in this section (Section 18 – Private Line Service).
b. The Telephone Company reserves the right to refuse service to any applicant who is found to be indebted to the Telephone Company for Private Line Service previously furnished until satisfactory arrangements have been made for the payment of such indebtedness.
The Telephone Company may also refuse to furnish service to any applicant desiring to establish service for former customers or previous customers of the Telephone Company who are indebted for Private Line Service until satisfactory arrangements have been made for the payment of such indebtedness.
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18.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Telephone Company (Cont’d)
6. Application for Private Line Service (Cont'd)
c. If Private Line Service is established and it is subsequently determined that either condition in Section B.1.f.2) exists, the Telephone Company may suspend or disconnect such service on two day's written notice until satisfactory arrangements have been made for the payment of the prior indebtedness.
7. Special Equipment and Arrangements
When the customer requests a service arrangement which requires the installation of special equipment or modification of standard equipment, and for which provision is not otherwise made in this section (Section 18 – Private Line Service), it can be furnished by the Telephone Company subject to additional regulations, rates and charges as specified for Special Assemblies for Speculative Projects in the Telephone Company's Local Terms of Service.
B. Use
A Private Line Service may be used for one or more of the purposes specified in Section B.2.a., following.
1. Authorized Use
A customer may use Private Line Services for one or more of the following purposes:
a. For the transmission of communications to or from the customer and relating directly to the customer's business.
b. For the transmission, to all stations simultaneously, of communications which relate directly to matters of common interest to the customer when those connected to the service are all in the same general line of business.
c. For the transmission of communications relating directly to the business of a subsidiary corporation(s) over which the customer exercises control through the ownership of more than 50 percent of the voting stock.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 9
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
B. Use (Cont'd)
1. Authorized Use (Cont'd)
d. For the transmission of communication to or from any station on a service furnished to a department or agency of the United States Government when the head of the department or agency, or his duly authorized representative, notifies the Telephone Company in writing that the use is intended only for official United States Government business.
e. For the transmission of communications to, from, within and between air carriers where the customer is an aeronautical communications company licensed under the Aviation Services rules of the Federal Communications Commission to operate stations in the aeronautical mobile and fixed services.
f. Where the customer is an organized stock or commodity exchange for the transmission of communications to or from an exchange member located on the floor of such exchange and relating directly to the business of the member.
g. Where the use of the service relates to coordination or exchange of electrical pooled power for the transmission of communications between any two or more stations of such service or similar services furnished to others who are parties to the coordinating or exchange arrangement.
h. For the transmission of communications to, from and/or between users utilizing premises switching equipment within a Multiline Terminating System Area. The premises switching equipment may be furnished under a resold or shared arrangement.
2. Unlawful Purposes
The service is furnished subject to the condition that it will not be used for any unlawful purpose. Service will be discontinued forthwith if any law enforcement agency, acting within its apparent jurisdiction, advises in writing that such service or channels are being used in violation of the law. The Telephone Company will refuse to furnish service when it has reasonable grounds to believe that such service will be used in violation of the law.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 18 1st Revised Page 10
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
B. Use (Cont'd)
3. Resale of Use for Others
a. Interexchange Private Line Services may be resold for the purpose of offering an intrastate communications service to others for a profit, subject to the following regulations:
(1) The resale of a Private Line Service may not encompass the conversion of that Private Line Service into Local Exchange Service, Long Distance Message Telecommunications Service (LDMTS) or the equivalents thereof. (D)
(2) Orders, including those which involve the start rearrangement, release or discontinuance of service will be accepted by the Telephone Company only from the customer.
4. Shared Use of Private Line Service
Interexchange Private Line Service may be shared in a long term arrangement between the customer and users subject to the following regulations:
a. The customer may, but does not have to, use the Private Line Service.
b. The customer is responsible for payment of all charges incurred, that are associated with the service utilized by the customer or sharing arrangement participants.
c. The customer is responsible for compliance with Local Terms of Service and/or Tariff regulations by each participant in a sharing arrangement.
d. The Telephone Company is not responsible for procuring participants for a sharing arrangement.
e. Sharing arrangements must be nonprofit. The total charges to all participants in a sharing arrangement may not exceed the sum of the Telephone Company's charges for the Private Line Service. The allocation of charges to each participant should be on a nonprofit pro-rata basis. Where the customer for a sharing arrangement is organized as a nonprofit entity, a not-for-profit fee, charges solely for the management, may be allocated by the customer among the sharing participants.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 11
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
B. Use (Cont'd)
4. Shared Use of Private Line Service (Cont'd)
f. The Telephone Company shall not be responsible for the allocation of usage of, or charges for, shared Interexchange Private Line Service. Orders, including those which involve the start, rearrangement, release or discontinuance of service, will be accepted by the Telephone Company only from the customer.
g. Sharing of Private Line Service may not encompass the conversion of that Private Line Service into Local Exchange Service, Long Distance Message Telecommunications Service, Wide Area Telecommunication Service or the equivalents thereof.
C. Obligation of the Customer
1. Customer Responsibilities
In addition to other rules and regulations, the customer shall be responsible for:
a. Establishing his identity in the course of any communication as often as may be necessary.
b. Establishing the identity of the person or persons with whom connection is made at the called service point.
c. Damages to service components of the Telephone Company caused by the negligence or willful act of the customer and not due to ordinary wear and tear or other causes beyond the control of the customer.
d. Reimbursing the Telephone Company for any loss through theft of the service components on the customer's premises.
e. The provision of appropriate power including the outlet and power wiring when the Telephone Company service components installed on the premises of a customer requires power for its operation.
f. Furnishing and maintaining poles and/or underground facilities on private property.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 12
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
C. Obligation of the Customer (Cont'd)
1. Customer Responsibilities (Cont'd)
g. The provision, installation and maintenance of sealed conduit with explosive-proof fittings between service components furnished by the Telephone Company in explosive atmospheres and points outside the hazardous area where connection may be made with regular service components of the Telephone Company, and may be required to install and maintain Telephone Company service components within the hazardous area if, in the opinion of the Telephone Company, injury or damage to Telephone Company employees or property might result from installation or maintenance by the Telephone Company.
h. Obtaining permission for Telephone Company agents or employees to enter the premises of the customer at any reasonable hour for the purpose of installing, inspecting, repairing or, upon termination of the service, removing the service components of the Telephone Company.
i. Making all Telephone Company Private Line Service components available for maintenance purposes at a time agreeable to both the Telephone Company and the customer. No allowance will be made for the period during which the service is interrupted for such purposes.
2. Rearrangements and Repairs
A customer may not rearrange, disconnect, remove or attempt to repair or permit others to rearrange, disconnect, remove or attempt to repair any service components installed by the Telephone Company, except upon the written consent of the Telephone Company.
3. Transfer of Service
Service furnished one customer may be assumed by a new customer upon due notice of cancellation or abandonment, provided there is no lapse in service. The new customer must assume all the obligations of the previous customer. Such transfers are not subject to service charges applicable for Private Line Services.
4. Intended Use
The purpose or purposes for which the Private Line Service is to be used must be made known to the Telephone Company at the time of application for service. In the event of a planned change in use of service, the customer will notify the Telephone Company, in writing, prior to the change.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 18 1st Revised Page 13
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances
1. Payment of Charges and Deposits
a. Advanced Payments
Applicants for service or channels may be required to pay in advance of the establishment of service the installation charges applicable, together with any fixed charges applicable for the first month.
b. Payment for Service
The customer is responsible for payment of all charges for service components and services furnished to the customer, including any charges transferred to the customer's account where the customer has executed a Contract of Guaranty for applicant or a present customer. Upon nonpayment of any undisputed delinquent charge, the service may be disconnected in accordance with the provisions of the Telephone Company's Local Terms of Service.
c. Deposits
The Telephone Company may require an applicant or a present customer to post a deposit in accordance with the provisions of Section 2 of this Local Terms of Service.
2. Cancellation for Cause
The Telephone Company shall be authorized to discontinue service upon notice from any official charged with the enforcement of the law stating that such service is being used as an instrumentality to violate the law.
3. Minimum and Fractional Rates and Charges
a. The minimum service period is one month, except when the cost of special construction is such as to necessitate a longer contract period.
MO 16-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 14
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
3. Minimum and Fractional Rates and Charges (Cont’d)
b. When rates are on a "per month" basis, the minimum charges will be for one month. If the period of use exceeds one month, the charges for the fractional part of a month following and consecutive with a full month will be a proportionate part of the monthly charges based on the actual number of days the service components are furnished. For the purpose of administering this regulation with respect to the determination of charges for a fractional part of a month, every month is considered to have 30 days.
c. In applying a rate involving a fraction of a cent, the fraction is carried through the entire computation of the charge for the service. When the charge so computed includes a fraction of a cent, a fraction of less than one-half cent is disregarded, and a fraction of one-half cent or more is treated as one cent.
4. Special Construction
a. Rates and charges for special construction will be provided as set forth of the Telephone Company's Local Terms of Service.
b. Special construction is that construction undertaken:
(1) Where service components are not presently available, and there is no other requirement for the service components so constructed.
(2) Of a type other than that which the Telephone Company would normally utilize in the furnishing of its services.
(3) Over a route other than that which the Telephone Company would normally utilize in the furnishing of its services.
(4) In a quantity greater than that which the Telephone Company would normally construct to serve the customer's needs.
(5) On a temporary basis until permanent service components are available.
(6) Involving abnormal costs.
(7) In advance of the normal construction on a expedited basis.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 15
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
4. Special Construction (Cont'd)
c. A request for charges for special construction will be subject to a special Quotation Charge for the direct administrative and engineering costs associated with the preparation of that particular quotation. The amount of such charges will be credited to the account of the customer when an order for that particular special construction is received within 90 days of the quotation. The customer will authorize, through a designated representative, the request for a quotation before the Telephone Company undertakes any work involved in developing such quotations.
5. Change in Service Arrangement
The normal nonrecurring charge per channel applies when changing from one type of Private Line Service to another type of Private Line Service.
6. Suspension of Service
Upon request of the customer, service will be suspended without cancellation at any time after the minimum period of service. Service will be suspended for a period of not less than two weeks, and billing shall continue at the full rate. For the purpose of this regulation, the minimum service period shall be computed from the initial establishment of service or from the date the service was last restored from suspension.
7. Temporary Surrender of a Service
When, at the request of the Telephone Company, a service is temporarily surrendered by the customer for other than maintenance purposes, credit will be allowed, the amount of which will be determined in the same manner as for an allowance for interruptions.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 18 1st Revised Page 16
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
8. Allowances for Interruptions
If the service is interrupted other than by the negligence or willful act of the customer, an allowance as provided following, at the rate for that portion of the customer's service affected by the interruption, shall be made for the time such interruption continues after the fact is reported by the customer or detected by the Telephone Company.
a. No credit is allowed for interruption of less than 24 hours (except for interruptions pursuant to temporary surrender of service). Credit is allowed for the proportionate part of the monthly charge in multiples of one day for each 24 hours of interruption for the portion of the service rendered inoperative by reason of the interruption.
b. Long Distance Message Telecommunications Service furnished at a customer's request when his Private Line Service is interrupted is charged for at Long Distance Message Telecommunications Service rates.
c. For purposes of administering this regulation with respect to the determination of allowances for a fractional part of a month, every month is considered to have 30 days.
9. Cancellation of Application for Service
Where installation of service components other than those provided by special construction has been started prior to the cancellation, the charge specified in a. or b., (Z) following, whichever is lower, applies:
a. A charge equal to the estimated costs incurred in such installation less estimated net salvage.
b. The charges for the minimum period of the service ordered by the customer, as provided in this section plus the full amount of any termination charges applicable. (T)
Installation of service components for a customer is considered to have started when the Telephone Company incurs any expense, including engineering, in connection therewith or in preparation therefore which would not otherwise have been incurred, provided the customer has placed an order with the Telephone Company for provision of service.
MO 17-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 17
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
10. Restoration Priority Change
Upon receipt of certification in conformance with the Federal Communications Commission's Rules and Regulations which specify the priority system for restoration of Private Line Services, the Telephone Company will change the priority designation of a Private Line Service. The Restoration Priority Change Charge applies when the customer requests a change in the Restoration Priority after the service has been established or after the service has been ordered, but prior to start of service. No charge applies when the Restoration Priority certification is provided with the order to establish the service or when a Restoration Priority is discontinued.
Nonrecurring Charge
- Per Private Line Service $21.60
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 18
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions
Certain terms used generally throughout this section (Section 18 – Private Line Service) are defined as follows:
AUTHORIZED PROTECTIVE CONNECTING MODULE: Denotes a protective unit designed by the Company and manufactured under the control of the Company quality assurance procedures which unit is to be incorporated in a conforming answering device.
BASE RATE AREA: The portion of the exchange area in which exchange service is furnished at scheduled rates for each class of service without mileage or construction charges.
BAUD: Denotes a unit of signaling speed. It is the reciprocal of the time duration in seconds of the shortest signal element (mark or space) within a code signal. The speed in bauds is the number of signal elements per second.
BIT: A bit is the smallest unit of information in the binary system of notation.
BRIDGING: The connection of one or more channels in parallel with another channel without interrupting the continuity of the first channel.
BUILDING: "Same Building" is a structure under one roof or two or more structures on the same premises which are connected by an enclosed passageway in which the wires or cables of the Company may be placed without exposure to outside electrical circuits or the weather. In no chase can conduit be considered as an enclosed passageway. The term "same building" does not include those premises connected by a covered public mall (see Premises).
CHANNEL: Denotes a portion of a Private Line Service which is a path (or paths) for electrical communication between two or more network interfaces located on customer premises or between Telephone Company offices or between a network interface located on a customer's premises and a serving office. A channel may be furnished in such a manner as the Telephone Company may elect, whether by wire, radio, or a combination thereof and whether or not by means of a single physical service component or route.
CHANNEL TERMINAL: The service components required to terminate an intraLATA interexchange channel at a serving office.
COMMUNICATIONS SYSTEMS: Denotes channels and other service components which are capable, when not connected to Private Line Services, of two-way communications between customer-provided terminal equipment or Telephone Company service components.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 19
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
CONFORMING ANSWERING DEVICE: Denotes a customer-provided device which automatically answers incoming calls; transmits a prerecorded voice message or appropriate audible signal to the calling party; records a voice message from the calling party, if so designed and arranged; and automatically disconnects from the line in a prearranged manner on completion of the last of the functions for which it was designed and arranged as described in this Paragraph. The conforming answering device may include remote interrogation and/or device function control. A conforming answering device must incorporate an authorized protective connecting module and must bear a valid conformance number.
CONNECTING ARRANGEMENT: Denotes the service components provided by the Telephone Company to accomplish the direct electrical connection of customer-provided service components with the service components of the Telephone Company or the direct electrical connection of Telephone Company service components.
CONNECTING COMPANY: A corporation, association, firm or individual owning and operating one or more exchanges and with whom traffic is interchanged.
CONTRACT: The service agreement between a customer and the Telephone Company under which service components for communication between specified locations for designated periods, and for the use of the customer or user specifically named in the contract are furnished in accordance with the provisions of the Tariff and/or Local Terms of Service.
CUSTOMER: The person, firm or corporation who orders service and is responsible for the payment of charges and the compliance with the rules and regulations of the Telephone Company. A customer must have a communication requirement of his own for each Private Line Telephone Service.
CUSTOMER-PROVIDED PREMISES WIRING: Premises wiring provided by a customer for use with service components furnished by the Telephone Company for Private Line Service.
CUSTOMER-PROVIDED TEST EQUIPMENT: Denotes test equipment located at the premises of the customer or user that is used by the customer or user for the detection and/or isolation of a communications service fault.
CUSTOMER PREMISES EQUIPMENT: Devices, apparatus and their associated wiring, provided by a customer or user for use with service components furnished by the Telephone Company for Private Line Service and does not include customer-provided communications systems.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 20
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
DATA ACCESS ARRANGEMENT: Denotes a protective connecting arrangement for use with the network control signaling unit or, in lieu of the connecting arrangement, an arrangement to identify a central office line and protective service components and procedures to determine compliance with criteria set forth in this section (Section 18 – Private Line Service).
DEMARCATION POINT: That point at which the Telephone Company's responsibility for installation and maintenance on a tariffed basis ends and the customer's option to install and/or maintain inside wire begins.
DIRECT ELECTRICAL CONNECTION: Denotes a physical connection of the electrical conductors in the communications path.
DISTRIBUTION CENTER: Indicates amplifying and bridging equipment required to connect local sections to an interexchange section of that network.
DUPLEX SERVICE: Denotes service which permits customer or users to communicate in both directions simultaneously.
EQUALIZED: Denotes a procedure which provides for the component frequencies of the material transmitted having about the same relationship at the two ends of the channel.
EXCHANGE: Denotes a unit established by the Telephone Company or a connecting company for the administration of telecommunications service in a specified area which usually embraces a city, town or village and its environs. It consists of one or more central offices together with the associated facilities used in furnishing communications service within that area.
EXCHANGE AREA: The area within which the Telephone Company will furnish complete telephone service at the exchange rates applicable within that area.
FOREIGN EXCHANGE SERVICE: Exchange Service furnished by means of a circuit connecting a customer's service point to a primary serving office of another exchange.
HALF-DUPLEX SERVICE: Denotes service which permits communications alternately in either direction, or for communication in one direction only, including bidirectional simultaneous transmission of tones required solely for control purposes or quick turnaround or synchronization.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 21
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
INTEREXCHANGE CHANNEL: That portion of a Private Line Service which interconnects two primary serving offices in different exchanges within the same LATA.
INTEREXCHANGE CUSTOMER(S) (IC): Denotes any individual, partnership, association, corporation or governmental agency or any other entity which subscribes to the services offered under the Facilities for Intrastate Access Tariff to provide intrastate telecommunications services for its own use or for the use of its customers (End Users).
INTEREXCHANGE SERVICE: A Private Line Service within the same LATA where the network interfaces located on customer premises are in different exchanges within the same LATA.
INTEROFFICE CHANNEL: That portion of a Private Line Service within the same LATA which interconnects interexchange channels with local channels.
INTRABUILDING NETWORK CABLE: Cable in a building that extends the outside plant distribution facilities from the building entrance to equipment rooms, cross-connection points or other distribution points.
INTRAEXCHANGE SERVICE: A Private Line Service where the network interfaces located on customer premises are wholly within an exchange as defined in the Local Terms of Service.
INTRALATA: A Private Line Service where the network interfaces located on customer premises are wholly within a LATA as defined in this section (Section 18 – Private Line Service).
ISOCHRONOUS: Isochronous is transmission timing derived from the signal carrying the data. (i.e., No timing or clock lead is provided at the customer interface.)
LOCAL ACCESS AND TRANSPORT AREA (LATA): The Local Access and Transport Area denotes a geographical area established for the administration of communications service. It encompasses designated local operating Telephone Company exchanges which are grouped to serve common social, economic and miscellaneous purposes.
LOCAL CHANNEL: That portion of a Private Line Service which interconnects a network interface located on a customer's premises to an interexchange channel.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 22
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
MOVE: When used in connection with the application of move charges for Private Line Service, denotes a change in the physical location on different premises when made at the request of the customer, without discontinuance of service, of service components provided by the Telephone Company.
MULTILINE TERMINATING SYSTEM AREA: Denotes a premises or multipremises within the same building or continuous property in resold or shared use arrangements for customer premises key or switching equipment.
MULTIPOINT SERVICE: Denotes a service arrangement which provides communication capability between more than two private line network interfaces within the same LATA constituting a common dedicated communications system.
NETWORK CONTROL SIGNALING: Denotes the transmission of signals used in the telecommunications system which perform functions such as supervision (control, status and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications systems.
NETWORK CONTROL SIGNALING UNIT: Denotes the service components furnished, installed and maintained by the Telephone Company for the provision of network control signaling.
NETWORK INTERFACE: A point of minimum penetration on a customer's premises where the network service is electrically terminated. This physical interface or demarcation point is a standard registration jack or its equivalent which provides electrical isolation between the network and premises services and is defined for each type of Private Line Service. (See Demarcation Point.)
OTHER LINE CHARGE: The charge applied by another telephone company for the portion of an intraLATA interexchange service which it furnishes. The "other line" charge added to the Telephone Company's charge for the portion of the intraLATA interexchange service which it furnishes is the through charge for the entire intraLATA interexchange service furnished jointly be the Telephone Company and other telephone companies.
OTHER TELEPHONE COMPANY: See Connecting Company.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 23
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
PREMISES: All portions of the same building occupied by the same customer, provided that:
- The portions are not separated from each other by intervening offices, rooms or suites not occupied by the customer.
- The portions of different floors are contiguous and that the portion on the upper floor is directly above the portion occupied on the lower floor. All of the buildings are located on one continuous plot of property, all of which plot is owned and/or held under lease by the same customer, and the buildings are not separated by a public vehicular thoroughfare which is governmentally owned.
PREMISES WIRING: Wiring on the customer's side of the network interface provided for use with service components furnished by the Company for Private Lien Service.
PRIMARY SERVING OFFICE: That office in a single office service area or that office of a multi-office service area which is designated by the Telephone Company as the primary serving office. A primary serving office is also a serving office. In a service area where there is not physically located a serving office, a theoretical location has been established by the Telephone Company for billing purposes.
PRIVATE LINE SERVICE: Channels and other service components (when provided by the Telephone Company) provided solely for the use of a customer or user.
REGISTERED: Denotes equipment which complies with and has been approved within the Registration provisions of the Federal Communications Commissions Rules and Regulations.
SERVICE AREA: An exchange.
SERVICE COMPONENTS: All the facilities and equipment of a Telephone Company, including all tangible and intangible real and personal property without limitation, and any and all means and instrumentalities in any manner owned, operated, leased, licensed, used, controlled, furnished or supplied for, by or in connection with the business of the Telephone Company, including any construction work in progress.
SERVICE POINT: Denotes the service components furnished by the Telephone Company at a location on a premises and connected for Private Line Service, or:
Denotes a point on a premises at which a Private Line Service is terminated where the service at that premises involves only channels furnished by the Telephone Company and the transmitting or receiving equipment, or combination transmitting and receiving equipment, is furnished by the customer.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 24
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont'd)
SERVING OFFICE: The office in the service area from which a customer would normally be served for Local Exchange Telephone Service. Where the serving office is not located in the service area, a theoretical location has been established by the Telephone Company for billing purposes.
SERVING OFFICE AREA: The specific area normally served by a serving office. A serving office area may be served in several ways, namely:
- By a single unit serving office with one telephone number prefix.
- By a multiple unit serving office with multiple telephone number prefixes.
- By a theoretical serving office with switching equipment located in another exchange or serving office area. Such an area is also termed a "potential serving office area."
STATION PORT: A station port is the classification of the station interface for off-premises main stations or extension stations of a premises PBX (or similar) switching system used in reference to a loop signaling requirements on grandfathered and registered PBX systems.
STUDIO: When used in connection with Private Line Service for wired music distribution, indicates fixed premises of a customer at which personnel of the customer are present and in which audio material regularly originates or is received for closed circuit transmission to wired music service point locations. The term "studio" excludes all locations where the subject matter to be transmitted is not originated primarily for wired music distribution.
TELEPHONE COMPANY: CenturyTel of Missouri, LLC.
TERMINATION: When used in connection with the application of termination charges for Private Line Services, denotes the discontinuance, either at the request of the customer or by the Telephone Company under its regulations concerning cancellation for cause, of service or service components provided by the Telephone Company.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 18 1st Revised Page 25
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
F. Connections-General
1. General Provisions
a. Terminal equipment and communications systems may be connected at the customer's premises to Private Line Services furnished by the Telephone Company where such connections are made in accordance with applicable provisions of this section (Section 18 – Private Line Service).
b. The term "telecommunications services," when used in this Section, denotes Exchange Service, Long Distance Message Telecommunications Service (LDMTS). (D)
2. Responsibility of the Customer
b. The customer shall be responsible for the installation, operation and maintenance of customer-provided terminal equipment or communications system. No combination of Customer Premises Equipment or Communications Systems shall require a change in or alteration of service components of the Telephone Company, cause electrical hazards to Telephone Company personnel, damage to Telephone Company service components, malfunction of Telephone Company billing equipment or degradation of service to persons other than the user of the subject terminal equipment or communications system, his calling or called party. Upon notice from the Telephone Company that a Customer Premises Equipment or Communications System is causing such hazard, damage, malfunction or degradation of service, the customer shall make such change as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service.
b. The customer shall be responsible for the payment of a Maintenance of Service charge for each repair visit to a premises of the customer or user or the premises of any other customer where the service difficulty or trouble results from the use of equipment or service components provided by the customer or user.
The Maintenance of Service charge for CENTURYTEL OF MISSOURI, LLC can be found in Section 5 of the Local Terms of Service.
MO 19-08 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 26
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
F. Connections-General (Cont’d)
3. Responsibility of the Telephone Company
a. Private Line Services are not represented as adapted to the use of the customer or interexchange customer-provided terminal equipment or communications systems. Where such terminal equipment or communications systems are used with Private Line Services, the responsibility of the Telephone Company shall be limited to the furnishing of service components suitable for Private Line Services and to the maintenance and operation of service components in a manner proper for such services. Subject to this responsibility, the Telephone Company shall not be responsible for (1) the through transmission of signals generated by the Customer Premises Equipment or Communications Systems or for the quality of, or defects in, such transmission, or (2) the reception of signals by Customer Premises Equipment or Communications Systems or (3) address signaling where such signaling is performed by customer-provided signaling equipment.
b. The Telephone Company will, at the customer's request, provide information concerning interface parameters, including the number of ringers which may be connected to a particular line, needed to permit Customer Premises Equipment to operate in a manner compatible with the telecommunications network.
c. The Telephone Company may make changes in its telecommunications network, service components, operations or procedures, where such action is not inconsistent with the Federal Communications Commission's Rules and Regulations. If such changes can be reasonably expected to render any customer's terminal equipment or communications system incompatible with the telecommunications network, or require modification or alteration of such Customer Premises Equipment or Communications Systems, or otherwise materially affect its use or performance, the customer or interexchange customer will be given adequate notice in writing to allow the customer an opportunity to maintain uninterrupted service.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
F. Connections-General (Cont’d)
4. Recording of Two-Way Telephone Conversations
Private Line Services are not represented as adapted to the recording of two-way telephone conversations.
5. Violation of Regulations
When any customer or interexchange Customer Premises Equipment or Communications System is used with Private Line Services in violation of any of the provisions in this Section, the Telephone Company will take such immediate action as necessary for the protection of the telecommunications network and Telephone Company employees and will promptly notify the customer of the violation. The customer shall take such steps as are necessary to discontinue such use of the terminal equipment or communications system or correct the violation and shall confirm in writing to the Company within 10 days following the receipt of written notice from the Company that such use has ceased or that the violation has been corrected. Failure to discontinue such use or to correct the violation and to give the required written confirmation to the Telephone Company within the time stated above shall result in suspension of the customer's service until such time as there is compliance with provisions of this section (Section 18 – Private Line Service).
6. Connection of Service Components Furnished by the Customer Which Involve Hazardous or Inaccessible Locations
Service Components furnished by the customer which involve hazardous or inaccessible locations may be connected with Private Line Service furnished by the Telephone Company. Such service components furnished by the customer must comply with the minimum protection criteria contained in Section B.7.e., following.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 28
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems
1. General
a. Connecting arrangements are not required and minimum protection criteria are not applicable where Customer Premises Equipment or Communications Systems are connected with the following channels when such channels are used for the types of transmission specified herein due to the nature of the service provided and/or the type of channels and equipment used:
- Series 100 - Series 200 - Series 400 - Channels for Program Transmission in Connection with Loudspeaker and Sound Recording - Video Channels (Provided via Special Assembly Request for Closed Circuit TV)
b. When the Customer Premises Equipment or Communications System is connected with Private Line Service furnished by the Telephone Company and such Private Line Service is not arranged for connection to telecommunications services, such connections shall be made to a network interface provided by the Telephone Company.
c. When the Customer Premises Equipment or Communications System is connected with Private Line Service furnished by the Telephone Company and such Private Line Service is arranged for connection to telecommunications services:
(1) Except as otherwise specified in Section B.7.d.1) d), following, such connections shall be made through a connecting arrangement as provided in Section B.7. and
(2) The connection shall be such that the functions of the network control signaling (except customer-provided tone-type address signaling through a Telephone Company-provided connecting arrangement) are performed by service components furnished by the Telephone Company.
d. Customer Premises Equipment or Communications Systems connected pursuant to Section B.7.a.2) or 3) preceding, must comply with the minimum protection criteria specified in Section B.7.e., following.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 29
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems
2. Data Terminal Equipment
a. Direct Electric Connection
(1) Customer-provided data terminal equipment which involves direct electrical connection to service components furnished for Private Line Service by the Telephone Company may be used with such service components for such purpose under the conditions set forth below:
(a) The customer shall be responsible for ordering and specifying the type channel and the channel conditioning for operation with data processing equipment provided by the customer. The undertaking of the Telephone Company is to furnish the type channel and channel conditioning as ordered and specified by the customer.
(b) Except as otherwise specified in Section B.7.b.1)a)(3) following, when the connection of customer-provided data terminal equipment requires the use of data sets, the data sets will be provided by the customer. With the customer providing his own data set(s) on a given Private Line Service, it shall be the responsibility of the customer to ensure the continuing compatibility of such data set(s) with the service components furnished by the Telephone Company.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 30
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
2. Data Terminal Equipment (Cont’d)
a. Direct Electric Connection (Cont’d)
(1) Customer-provided data terminal equipment which involves … (Cont'd)
(c) To protect the telecommunications network, the connection of customer-provided data terminal equipment to Private Line Service provided by the Telephone Company, when such Private Line Service is arranged for connection to telecommunications services, shall be through a connecting arrangement as described below:
DATAPHONE Data Sets
With the customer providing data terminal equipment and the DATAPHONE Data Set, the Telephone Company will provide equipment to perform the function of:
- Conditioning the data signals generated by the customer-provided equipment to signals suitable for transmission by means of Telephone Company service components.
- Conditioning signals transmitted by means of Telephone Company service components to data signals suitable for reception by customer- provided equipment, and
- Network control signaling when required in accordance with Section B.7.a. preceding, and Section B.7.e. following.
Data Access Arrangement
With the customer providing and using data terminal equipment through a data access arrangement, the customer shall furnish the equipment which performs the functions of data signal conditioning referred to above, and the Telephone Company shall furnish the data access arrangement for use with the network control signaling unit.
(d) With the data access arrangement being furnished with Customer Premises Equipment and such premises equipment is used for both voice and data communications, the data access arrangement will be used to connect the Customer Premises Equipment for voice communication.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
3. Voice Terminal Equipment
a. Customer-provided voice terminal equipment may be connected at the customer's premises to Private Line Service in accordance with the following when such Private Line Service is arranged as provided in Section B.7.a.3), preceding.
(1) The connection shall be made through a network control signaling unit and a connecting arrangement furnished by the Telephone Company.
(2) With the data access arrangement being furnished in connection with Customer Premises Equipment and such premises equipment is used for both voice and data communication, the data access arrangement will be used to connect the Customer Premises Equipment for voice communication.
4. Communications Systems
a. Customer-provided communications systems may be connected to Private Line Service in accordance with this paragraph. These communications systems (including channels derived from such systems) not exceeding voice grade may be connected at the customer's premises where the customer has a regular and continuing requirement for the origination or termination of communications over the customer-provided communications systems provided that:
(1) The normal mode of operation of the customer provided communications systems shall be to provide communications originating or terminating at the premises on which the connection is made.
(2) The connection shall be made through switching equipment provided by the customer.
(3) The connection shall be to channels of voice grade or less or to channels created therefrom in accordance with the provision of Section B.7.f., following.
(4) When the Private Line Service is arranged as provided in Section B.7.a.(3), preceding, the connection is made through:
A connecting arrangement provided by the Telephone Company, or
Customer provided connecting equipment or system which meets the minimum protection criteria as set forth in Section B.7.e., following.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 32
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
4. Communications Systems
a. Customer-provided communications systems may … (Cont'd)
(5) When customer-provided communications systems are connected to Private Line Services that are arranged as provided in Section B.7.a.3) preceding, and the connection is through a Telephone Company-provided connecting arrangement, no further action is required. However, when a customer elects to connect a communications system to Private Line Service and the equipment, system or protective circuitry through which the connection is made does not provide protection for signal power control, the customer must comply with the following:
The customer-provided communications system must be installed, operated and maintained so that the signal power (within the frequency range of 200-4000 Hertz) at the Private Line Service network interface continuously complies with the Federal Communications Commission's Rules and Regulations.
5. Minimum Protection Criteria for Electrical Connection
a. Since Private Line Services utilize Telephone Company channels and service components in common with other services, it is necessary in order to prevent excessive noise and crosstalk that the power of the signal applied to the Telephone Company Private Line Service is individually engineered. A single- valued limit for all applications cannot be specified. Therefore, the power of the signal in the band above 300 Hertz which may be applied by the customer-provided equipment to the network interface will be specified by the Telephone Company for each application to be consistent with the signal power allowed on the telecommunications network.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
5. Minimum Protection Criteria for Electrical Connection (Cont'd)
b. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Telephone Company network interface located on the customer's premises meet the following limits:
(1) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18dB below the power of the signal as specified in Section B.7.e.1) above.
(2) The power in the band from 4,005 Hertz to 10,000 Hertz shall not exceed 16dB below one milliwatt.
(3) The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24dB below one milliwatt.
(4) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36dB below one milliwatt.
(5) The power in the band above 40,000 Hertz shall not exceed 50dB below one milliwatt.
c. Where there is connection to telecommunications services to prevent the interruption or disconnection of a call or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the Telephone Company network interface located on the customer's premises at no time has energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 34
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
5. Minimum Protection Criteria for Electrical Connection (Cont'd)
d. With Customer Premises Equipment being utilized, signals having components in the frequency spectrum below 300 Hertz, excluding ringing signals, the currents and voltages (including all harmonics and spurious signals) at the network interface shall not exceed the limits indicated below:
(1) The maximum rms (root-mean-square) value, including dc and ac components of the current per conductor will be specified by the Telephone Company, but in no case will the specified value exceed 0.35 ampere.
(2) The magnitude of the peak of the conductor to ground voltage shall not exceed 70 volts.
(3) The conductor-to-conductor voltage shall be such that the conductor-to-ground voltage limit in b) above, is not exceeded. If the signal source is not grounded, the voltage limit in b) above, applies to the conductor-to- conductor voltage.
(4) The total weighted rms voltage within the band from 50 Hertz to 300 Hertz shall not exceed 100 volts. The total weighted rms voltage is the square root of the sum of the products of the weighting factors for the individual frequency components times the square of the rms voltage of the individual frequency components. The weighting factors are as indicated below:
for frequencies between weighting factor 50 Hertz and 100 Hertz f2/104
100 Hertz and 300 Hertz f3.3/106.6
where f is the numerical value of the frequency, in Hertz, of the frequency component being weighted.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 18 1st Revised Page 35
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
G. Connections of Customer Premises Equipment and Communications Systems (Cont’d)
6. Channel Derivation Devices
Customer-provided channel derivation devices which are used to create additional channel in accordance with the following may be connected to Private Line Services.
a. Subject to the normal transmission characteristics of the Private Line Service ordered, the customer may create additional channels from the service ordered through the use of channel derivation equipment located at his premises. Channel derivation equipment can be used with any service.
b. The Telephone Company makes no representation as to: the suitability of the channels it provides for such subdivision into additional channels by derivation equipment or the suitability of the resultant derived channels for any communications purpose.
H. Connection of Services Furnished by the Telephone Company to Different Customers
1. A Private Line Service furnished to a customer may be connected:
- With a Private Line Service furnished to a branch or agency of the United States Government for the purposes specified under 1) and 2) following, provided such connection is authorized by the branch or agency to whose service the connection is made and connections are made by means of connecting or switching arrangements furnished by the Telephone Company, or
- With a Private Line Service, Long Distance Message Telecommunications Service or (T) Local Exchange Service furnished to a different customer. (D)
- When connections involve (1) channels for program transmission in connection with loudspeaker and sound recording (2) channels of voice grade or less when these are furnished for data transmission to one customer with connection to channels created by another customer or (3) teletypewriter private lines furnished to the U.S. Army, which may be connected to Associated Press and United Press and United Press International private lines for teletypewriter transmission, used in establishing an Emergency Action Notification System.
Connections, as specified above, will be provided only when the same types of channels are connected and the same forms of electrical communication are used over the connected channels.
MO 19-08 (CT)
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
H. Connection of Services Furnished by the Telephone Company to Different Customers (Cont’d)
1. A Private Line Service furnished to a customer may be connected: (Cont'd)
a. Where the private line service is furnished to the Government for teletypewriter transmission for the collection and dissemination of (a) weather information (b) miscellaneous airways information pertaining to the supervision of the flight of aircraft along the civil airways, or (c) agricultural and farm market information, connection may be made as follows:
(1) Receiving-Only Service - for reception to weather and miscellaneous airways information and agricultural and farm market information transmitted over the Government service to which it is connected.
(2) Sending and Receiving Service - for transmission of flight plans to and acknowledgment of such plans from the Government service to which connection is authorized.
b. Where the private line utilizes a voice grade data channel and is furnished to the Government for data transmission for the collection and dissemination of weather information and for the collection and dissemination of data relating to national defense, connection may be made for such purposes.
c. Series 600 channels may be connected to the extent specified in the following paragraph and in accordance with Section C.2.g.
Series 600 channels may be used only by the customer, except that emergency and defense warning announcements may be made by authorized civil defense office via Series 600 local channels, interoffice channels, interexchange channels and channel terminals between the civil defense office and the customer's studio.
d. Channels of voice grade or less furnished by the Telephone Company to one customer may be connected to channels created by another customer from a channel in accordance with Section B.7.f. preceding; channels have been created by the other customer.
e. Private lines for teletypewriter transmission furnished to the U.S. Army may be connected to private lines for teletypewriter transmission to the Associated Press and United Press International for the purpose of establishing an Emergency Action Notification System provided that said customers agree to such connections. Connections will be made by means of service components provided by the Telephone Company.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
I. Connections of Services Furnished by the Telephone Company with Services of Interexchange Customers
The connection of Private Line Services and service components furnished by the Telephone Company with services of an interexchange customer(s) shall be in accordance with the rules and regulations found in the Facilities for Intrastate Access Tariff and in this section (Section 18 – Private Line Service) of the Local Terms of Service.
J. Connection of Services Furnished by the Telephone Company to the Same Customer
A Private Line Service furnished by the Telephone Company may be connected to another private line furnished by the Telephone Company or by the Telephone Company and its interexchange customers or to another service provided by the Telephone Company as specified following:
1. A Private Line Service may be connected to another private line if the forms of electrical communication for which they are being used are the same. These private lines may be connected at the premises of the customer, with a common service point on both private lines.
All connections will be made through connecting arrangements furnished in connection with channel switching arrangements provided by the Telephone Company or through switching equipment provided by the customer, except for the following:
Private Line Services provided for wired music distribution (Series 600) may be connected to the extent specified in Section C.2.g.
2. Channels created by the customer in accordance with the provisions of Section B.7.f. preceding, may be connected at the customer's premises:
To channels of voice grade or less and furnished by the Telephone Company, and the channels created there from as authorized in Section B.7.f. preceding.
The connection of channels specified above is subject to the regulations contained in this section (Section 18 – Private Line Service).
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
J. Connection of Services Furnished by the Telephone Company to the Same Customer (Cont'd)
3. A voice grade Private Line Service for voice communication or other types of voice grade channels, when used alternately for voice transmission and when in the voice mode, may be connected at a PBX or other switching or connecting arrangements to Long Distance Message Telecommunications Service or Local Exchange Service to form a through (D) connection over the private and exchange lines where service component conditions
permit. It is not contemplated that more than one such type of connection will be established simultaneously, and transmission is not represented as adapted to such connections.
When a two-point Private Line Service or a multipoint Private Line Service arranged for service solely between two points utilizing the above type channels is used for transmission of data, through connections over the private and exchange lines may also be established as described above.
4. Channels of less than voice grade may be connected at the customer's premises to Long (D) Distance Message Telecommunications Service or Local Exchange Service through switching equipment provided by the customer or through Telephone Company service components. The connection shall be through a data set or a data access arrangement and shall be such that the function of network control signaling is performed by service components furnished, installed and maintained by the Telephone Company.
K. Connections of Customer-Provided Test Equipment
Customer-provided test equipment may be connected to those Private Line Services specified in Section B.7.a.2), 3) and 4) preceding, at the premises of the customer either a) directly at the Private Line Service interface or b) through other equipment, provided that the minimum protection criteria specified in Section B.7.e. preceding, is continually met at the Private Line Service interface.
L. Special Taxes, Fees and Charges
1. General
a. There shall be added to the customer's bill or charge as a part of the rate for service, a surcharge, equal to the pro rata share of any franchise, occupation, business, license, excise, privilege, or other similar tax, fee or charge (hereafter called "tax") now or hereafter imposed upon the Telephone Company by any taxing body or authority, whether by statute, ordinance, law or otherwise, and whether presently due or to hereafter become due.
MO 19-08 (CT)
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
L. Special Taxes, Fees and Charges (Cont'd)
1. General (Cont'd)
b. On and after the effective date thereof, any subsequent increase, decrease, imposition or determination of liability for such taxes, fees or charges, as described above, shall be applied in the manner provided below, to the customer's bill or charge on each individual billing date.
c. When such tax or taxes are imposed in terms of a flat sum payment of money, the surcharge applicable to each customer's bill or charge, as the prorate share of such taxes described above, shall be determined by relating the flat sum payment to the total local exchange revenues within the jurisdiction of the taxing body; the fraction so described shall be converted to a percentage; the local exchange rate shall be increase by that percentage and applied to the customer's bill or charge so that the amount added, when accumulated from all customers residing in the geographic jurisdiction of the body, will equal the amount of the flat sum payment.
d. When such tax or taxes are imposed in terms of a percentage of revenues or gross receipts, the surcharge applicable to each customer's bill or charge as the pro rata share of such taxes described above shall be determined by dividing the tax expressed as a percentage by 100 percent minus the tax expressed as a percentage and multiplying the decimal thus obtained by the customer's charges to which such tax applies.
( Tax% X Taxable Charges) 100%-Tax%
e. The tariff and/or local terms of service applicable charge constituting the amount of the surcharge provided for herein shall be stated separately on each customer's bill.
f. Where more than one tax, fee or charge is imposed by a taxing body or authority, the total of such surcharge applicable to a customer may be billed to the customer as a single amount.
M. Method of Applying Rates
1. The method of applying rates for intraLATA interexchange Private Line Service involving two-point and multipoint service for Series 100*, Series 200*, Series 300*, and Series 400* are determined as follows:
* Obsolete - applicable to existing installations at existing locations for existing customers
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
M. Method of Applying Rates (Cont'd)
1. The method of applying rates for intraLATA interexchange … (Cont'd)
a. Local Channel
Two–Point
A local channel charge shall apply for the first channel termination, per service, involved on a customer premises. The following have only one local channel: 414B, 414C, 415, 417A, 417B, and 432.
Multipoint
In addition to applicable Private Line Service Charges, a bridging charge, per channel bridged, applies when three or more voice grade channels connect at the same location. Bridging charges do not apply to Foreign Exchange and Type 312**, 415, 417A, 417B, and 432.
b. IntraLATA Interoffice Channel*
Two-Point
Interexchange - When the network interface of an intraLATA interexchange Private Line Service is located in an area served by a serving office that is not also the primary serving office, interoffice mileage charges apply. Charges are based on the V-H distance between the primary serving office and serving office.
Multipoint
Each channel connecting primary serving offices is considered a separate channel for which mileage is independently computed. Mileage will be charged in a manner that results in the lowest possible total interexchange channel charges unless the customer requests special routing. Bridging charges per channel bridged apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Foreign Exchange and Types 312**, 415, 417A, 417B, and 432.
* Fractional V-H miles are to be considered whole V-H miles. ** Obsolete-applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 41
PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
M. Method of Applying Rates (Cont'd)
1. The method of applying rates for intraLATA interexchange … (Cont'd)
c. Channel Terminals
Channel terminal charges apply at each termination of an intraLATA interexchange channel.
d. IntraLATA Interexchange Channel*
When the network interfaces of a Private Line Service are located in different exchanges all within the same LATA, interexchange mileage charges apply.
Each exchange has one primary serving office. Charges are based on the V-H distance between primary serving offices.
Interexchange mileage between a Telephone Company primary serving office and a point of connection with the service components of another telephone company where "other line" charges apply shall be the maximum V-H distance between the primary serving office.
* Fractional V-H miles are to be considered whole V-H miles. ** Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
M. Method of Applying Rates (Cont'd)
2. Exceptions
In those cases where one customer premises involved in an intraLATA interexchange Private Line Service is located in a different Local Exchange Telephone Company's operating territory than the other premises location(s) associated with the service, the method of applying rates will be as follows:
a. The service components for that portion of the intraLATA interexchange Private Line Service located wholly within each exchange will be rated pursuant to that Local Exchange Telephone Company's tariff and/or local terms of service.
b. The rate for the applicable intraLATA interexchange per mile mileage will be the rate in each Local Exchange Telephone Company's tariff and/or local terms of service. Each Local Exchange Telephone Company's charge for the per mile mileage element is based on the route mile ownership ratio multiplied by the Local Exchange Telephone Company's per mile rate for the airline (V-H) mileage between the primary serving office of each Local Exchange Telephone Company.
3. Bridging
Bridging charges per channel bridged apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Foreign Exchange and Types 312*, 415, 417A, 417B, and 423.
4. Nonrecurring Charges
A charge applies per point of termination installed or moved as provided in Section C. following. Those services with one local channel shall be billed as provided in Section C., following. Private Line Nonrecurring Charges for Local Channel Type 415 do not apply for inside moves within the same building on the same premises.
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.2 GENERAL REGULATIONS (Cont’d)
M. Method of Applying Rates (Cont'd)
5. Special Routing of Channels
The Private Line Services furnished under this section (Section 18 – Private Line Service) are provided over such routes as the Telephone Company may elect.
Special routing is involved where, in order to comply with requirements specified by the customer, the Telephone Company furnishes the Private Line Service via serving offices and/or primary serving offices other than those through which the service would normally be routed.
Each channel connecting serving offices and/or primary serving offices is considered a separate channel for which charges are independently computed as provided in Section C.
Special Routing will be provided only where suitable service components are available.
6. Determination of V-H Mileages
a. Obtain the "V" and "H" coordinates for each primary serving office or serving office.
b. Obtain the difference between the "V" coordinates of the two primary serving offices or serving offices. Obtain the difference between the "H" coordinates.
NOTE: The difference is always obtained by subtracting the smaller coordinate from the larger coordinate.
c. Square each difference obtained in 2) above.
d. Add the squares of the "V" differences and the "H" differences obtained in 3) above.
e. Divide the sum of the squares obtained in 4) above by 10.
f. Obtain the square root of the result obtained in 5) above. This is the rate distance in miles (fractional miles being considered as full miles).
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES
A. General
1. In addition to the regulations set forth in the General Regulations Section of this section (Section 18 – Private Line Service) applicable to Private Line Services, additional regulations are set forth throughout this Section.
2. Channels are classified by series and further classified within each series by types. The various series and types are described in terms of circuit characteristic and/or use.
3. The customer is responsible for the selection of the service, i.e., type of circuit signaling options, jacks and terminating interfaces required to meet his needs. The customer premises equipment, station apparatus and premises wiring must be compatible with the service provided by the Telephone Company. The Telephone Company has overall responsibility for the Private Line Service (up to the demarcation point or the customer premises at which the interface appears), including the selection of all local channels.
4. Exchange rates, rules and regulations apply for the exchange portion of the total service when Private Line Services are used in connection with Exchange Services or are connected to Exchange Services.
B. Description of Services
1. Series 100*
a. These channels are suitable for use with Two-Point or Multi-Point Service within the same LATA subject to the number of point limitations indicated for each type and are provided for use with customer-provided power and signaling equipment and other special signaling services.
b. Type 102* service is provided on an intraLATA interexchange two-point or multi-point (maximum of 26 points) basis.
Service is restricted to no more than three serving offices, including the serving office on the central station all within the same LATA.
* Obsolete – applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
1. Series 100* (Cont'd)
c. Transmission characteristics of Type 102 are as follows:
Type 102* service has a two-wire interface with two-wire service components suitable for low-speed, undirectional series-operated signaling and may be implemented by either metallic channels or by other means at the Telephone Company's option. Transmission parameters are set forth in the GTE Technical Interface Reference Manual.
d. Rates IntraLATA Interexchange Type 102
Monthly Nonrecurring Rate Charge (1) Local Channel, each, per first termination on a premises
Type 102 $17.65 $240.00
(2) Interoffice Channel, each V-H mile, or fraction thereof*
Type 102 0.50 None
(3) Interoffice Channel Terminal, per terminal (Two required per interoffice channel)*
Type 102 11.10 None
* Obsolete - applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
1. Series 100* (Cont'd)
d. Rates IntraLATA Interexchange Type 102* (Cont'd)
Monthly Rate 0 to 250 Each add'l miles mile each mile over 250 (4) Interexchange Channel per V-H mile or fraction thereof
Type 102* $ 3.65 $ 1.00
Monthly Nonrecurring Rate Charge (5) Interexchange Channel terminal, each (two required per interexchange channel)
Type 102* $33.65 None
* Obsolete - applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
2. Series 200*
a. Sub-Voice Grade service provides, and is designed for transmission of low speed data at rates up to 75 and up to 150 baud within certain technical specifications. These channels are furnished for half-duplex and duplex operation. The service is not suitable for the transmission of alternating current tones.
b. The types of local channels and the transmission characteristics offered for termination at a premises for termination in customer premises equipment and systems are as follows:
(1) Type 250* - An interface engineered for binary signals at rates up to 75 baud, 20 + 1 or 62.5 + 2.5 milliamperes neutral signals**. The terminal equipment shall deliver no more than 8 percent telegraph distortion and shall be capable of processing received data signals with up to 35 percent telegraph distortion.
(2) Type 251* - E1A standard RS232C type interface engineered for binary signals at rates up to 150 baud and the terminal equipment shall deliver no more than 5 percent telegraph distortion and shall be capable of processing received data signals with up to 40 percent telegraph distortion.
(3) Type 250* and Type 251* channels are furnished for teletypewriter, data, supervisory control and miscellaneous signaling use.
* Obsolete – applicable to existing service installations at existing locations for existing customers. ** The Telephone Company has the option of providing 20 or 62.5 milliamperes and will notify the customer of the current level to be supplied. The Telephone Company will supply the line voltage and provide for the current adjustment. The maximum open circuit voltage across the send data leads at the interface will not exceed 270 volts.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
2. Series 200* (Cont’d)
c. Parameters and Specifications for Sub-Voice Grade Local Channels used with Customer Premises Equipment (CPE), as Specified above.
BASIC PARAMETERS SPECIFICATION OR LIMIT
Channel Signals Local Channels used with CPE - as specified above. Note that the specifications of channel signals refer to the requirement of the total service offering and not the individual local channel.
Channel Distortions Local Channels used with CPE - as specified above. Note that the specifications for channel distortion refer to the requirement of the total service offering and not the individual local channel.
Power Requirement For up to 75 Baud Type - Where the Telephone Company provides transmission equipment at the interface. Customer must provide a source of continuous 117 volt, 60 Hz ac power by means of a nonswitched outlet. For up to 150 Baud - Customer must in all cases provide a source of continuous 117 volt, 60 Hz ac power, nonswitched outlet.
The Telephone Company will in all cases supply all voltage and current adjustments to the local channel.
* Obsolete – applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
2. Series 200* (Cont’d)
d. Rates IntraLATA Interexchange
HALF DUPLEX DUPLEX
Monthly Monthly Nonrecurring Rate Rate Charge
(1) Local Channel, each, per first termination on a premises
Type 250* $23.65 $41.20 $300.00
Type 251* $43.85 $59.90 $300.00
(2) Interoffice Channel, each V-H mile, or fraction thereof*
Type 250* $3.80 $6.75 None
Type 250* $3.80 $6.75 None
* Obsolete - applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
2. Series 200* (Cont’d)
d. Rates IntraLATA Interexchange (Cont'd)
HALF DUPLEX DUPLEX
Monthly Monthly Nonrecurring Rate Rate Charge
(3) Interoffice Channel Terminal per termination (two required for each interoffice channel)
Type 250* $7.00 $7.00 None
Type 251* $3.45 $3.45 None
(4) Interoffice Channel, each V-H mile, or fraction thereof*
HALF DUPLEX DUPLEX Monthly Monthly Rate Rate
Each Additional Each Additional 0 to 250 miles mile over 0 to 250 miles mile over each mile 250 each mile 250
Type 250* 1.80 0.90 1.80 0.90
Type 251* 2.45 1.50 2.45 1.50
* Obsolete - applicable to existing service installations at existing locations to existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
2. Series 200* (Cont’d)
d. Rates IntraLATA Interexchange (Cont'd)
HALF DUPLEX DUPLEX
Monthly Monthly Nonrecurring Rate Rate Charge
(5) Interexchange Channel Terminal per terminal (two required per interexchange channel)
Type 250* $40.85 $41.75
Type 251* 38.15 38.15
* Obsolete – applicable to existing service installations at existing locations to existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
a. Series 300* local channels for Voice Grade Service are furnished for half duplex (voice or data use) and duplex (data use) operations for oral communications and data communications which operate within certain technical specifications. Unless expressly provided for elsewhere, these are the only channels provided for voice grade transmission. The various types of local channels which are offered for termination are provided on a customer premises as follows:
(1) Type 311* - Furnished for two-point or multipoint voice transmission, Private Line voice or intercommunication line or supervisory control use. Signaling options required to arrange Type 311* for suitable signaling are provided in Section C. of this section (Section 18 – Private Line Service). Limited to five (5) local channels on multipoint service where two-way communications is required.
(2) Type 312* - Furnished for off-premises main and extension stations associated with premises PBX (or similar) switching systems. Technical specifications are a two-wire interface with effective two-wire service components engineered for 1000 Hz net loss of VLN +4dB.
(3) Type 314* - Furnished for tie line use between two premises PBX (or similar) switching systems (314A).
(4) Type 320* - Furnished for Type 311, multi-point voice service where more than five (5) local channels are involved and two-way communication is required.
Signaling options required to arrange Series 300 Channels for suitable signaling are available at charges specified in C.2.e, following. The application of signaling options currently provided to arrange Series 300* on premises, same building and additional point of termination services has been obsoleted to existing installations at existing locations for existing customer. Signaling charges do not apply to different buildings same premises PBX (or similar) stations.
Bridging charges, per channel bridged, apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Type 312*.
* Obsolete - applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
b. Series 400 local channels are furnished for use as the customer elects and operate within certain technical specifications. The various types and the transmission characteristics of local channels which are offered for termination at a premises for connection to only customer premises equipment and systems are as set forth following:
(1) Type 414B - Furnished for tie line use, between a customer premises PBX (or similar) switching system and a customer's Centrex arrangement when the switching system is located in a Telephone Company central office. E&M signaling is included in the local channel.
(2) Type 414C - Furnished for tie line use, between two customer Centrex arrangements when both switching systems are located in a Telephone Company central office.
(3) Type 415 - Furnished for voice transmission in the same serving office as the primary service, off-premises extension (non-PBX) and off-premises Centrex (with switching equipment located on Telephone Company premises) station and/or extension station use. Also for Telephone answering service use. In addition, a Type 415 meets the following technical specifications:
A two-wire interface with effective two-wire facilities engineered for 1000 Hz net loss of 6 dB, loop signaling is included in the local channel.
(4) Type 417 - Furnished for voice transmission, Telephone Answering Services, Furnished for voice transmission for Telephone Answering Service for service between the concentrator located in the Telephone Company central office and the customer premises identifier (417A).
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
b. Series 400 local channels are furnished for use as the … (Cont’d)
(5) Type 420 - A four-wire interface with four-wire service components engineered for 1000 Hz net loss of 16dB. Normally suitable for use as a full duplex data channel.**
(6) Type 422 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a half duplex data channel.**
(7) Type 423 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of up to 10 dB for two-point service and up to 20dB for multipoint service. Furnished for two-point or multipoint voice transmission, Private Line voice or intercommunication line or supervisory control use. Limited to five (5) local channels on multipoint service where two-way communication is required.**
(8) Type 424 - A two-wire or four wire interface with effective four-wire service components engineered to VLN design specifications for tie line use. Normally suitable for use as a tie line between two premises PBX (or similar) switching systems.
(9) Type 425 - A four-wire interface with four-wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a voice channel.
(10) Type 428 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of VLN +4dB. Normally suitable for use to provide an off-premises main or extension station of a premises PBX (or similar) switching system.
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Type 420 through Type 423 local channels are not suitable for, nor can they be used for, switching and/or tandem operations to the switched network or other private line service.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
b. Series 400 local channels are furnished for use as the … (Cont’d)
(11) Type 432 - Furnished for half duplex data transmission for an Automatic Identified Outward Dialing (AIOD) data channel. For use between a premises PBX (or similar) switching system and a serving office.
(12) Type 435 - A two-wire interface with four-wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a multipoint voice channel where more than five (5) local channels are involved and two-way communication is required.
Signaling options required to arrange Series 400 channels for suitable signaling are available at charges specified in Section C.2.e., following. The application of signaling options currently provided to arrange Series 400 on premises, same building and additional point of termination services has been obsoleted to existing installations at existing locations for existing customers.
Bridging charges, per channel bridged, apply when three or more voice grade channels are connected at the same location.
Customer must insure that neither direct transmitted signal nor reflected signal energy is allowed to violate interconnection protection criteria and regulations as set forth in Section B.
Specifications of net loss (or gain) refer to the requirement of the total channel offering, not the individual local channel. Gains or losses present in CPE have not been included.
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
c. Parameters and Specifications
Parameters and specifications for two-point service used with Customer Premises Equipment (CPE) and station equipment are as follows: Speech application specifications and limits apply to all local channels except Types 420 and 422. Data application specifications and limits apply only to Types 420 and 422.
BASIC PARAMETERS SPECIFICATION OR LIMIT
Net Loss Local Channels used with customer- provided station equipment - Limit as specified in GTE Technical References. The specifications of net loss or gain refer to the requirements of the total channel service offering, not the individual local or interoffice channel. Losses or gains present in CPE have not been included.
DC Resistance Local Channels used with customer- provided station equipment - Limit as specified in GTE Technical References does not imply or guarantee end-to-end DC continuity.
Frequency Error + 5 Hz
Frequency Response 300-3000 Hz, -3dB to +12dB; 500-2500 Hz, -2dB to +8dB ("+" means more loss and "-" means less loss)
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
c. Parameters and Specifications (Cont'd)
BASIC PARAMETERS SPECIFICATION OR LIMIT
Envelope Delay Distortion For Speech Application, not controlled.
For Data Application, less than 1000 microseconds, 1000-2400 Hz; less that 1750 microseconds, 800-2600 Hz.
-13 dBm0 1000 Hz For Speech Application, 20 dB.
Test Signal to C-Notched Noise Ratio For Data Applications, 24 dB.
Impulse Noise For Speech Application, 90 counts in 15 minutes at a threshold of 1 db below a -13 dBm0 rms 1000 Hz Test Signal.
For Data Application, 15 counts in 15 minutes at a threshold of 6db below a -13 dBm0 rms 1000 Hz Test Signal.
Phase Jitter For Speech Application, 18 degrees peak to peak.
For Data Application, 10 degrees peak to peak.
Non-Linear For Speech Application, 20 db
Distortion Signal to 2nd Order Distortion For Data Application, 25 db.
Signal to 3rd For Speech Application, 25 db.
Order Distortion For Data Application, 30 db.
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
d. Multipoint
The Telephone Company will provide bridging equipment in service offices and primary serving offices to provide multipoint service. Bridging charges apply per channel (interoffice channel, local channel and interexchange channel) in offices where three or more channels are bridged. Bridging charges do not apply to Foreign Exchange and Types 312*, 415, 417, and 428. See Section C.2.c.5) for intraLATA interexchange charges.
Standard bridging equipment for two-way communications between all points will be provided unless the customer specifies another fixed bridging arrangement.
The transmission parameters specified above are not applicable to multipoint service consisting of more than five points where local channels with two-wire service components and two-way communication are involved or more than 20 points otherwise.
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
e. Rates-IntraLATA Interexchange
(1) Local Channel, each, per first termination on a premises.
Monthly Nonrecurring Rate Charge
Type 311* $39.40 $280.00 Type 312* 61.25 270.00 Type 314A* 83.35 340.00 Type 320* 66.40 270.00 Type 414B* 96.60 560.00 Type 414C 55.85 440.00 Type 415 38.90 200.00 Type 417A 98.30 410.00 Type 417B 98.30 410.00 Type 420 63.45 290.00 Type 422* 63.45 290.00 Type 423 32.95 280.00 Type 424 61.70 340.00 Type 425 45.85 270.00 Type 428 43.55 270.00 Type 432 49.70 500.00 Type 435 66.40 250.00
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
e. Rates-IntraLATA Interexchange (Cont'd)
Monthly Rate
(2) Interoffice Channel, each V-H mile, or fraction thereof, per channel 7.55
(3) Interoffice Channel Terminal, per terminal (two required per interoffice channel) 4.35
Monthly Rate
0 to 250 miles Each additional mile each mile over 250
(4) Interexchange Channel, each V-H mile, or fraction thereof $4.10 $1.05
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
e. Rates-IntraLATA Interexchange (Cont'd)
(5) Interexchange Channel Terminal per terminal (two required per interexchange channel)
Monthly Rate
Type 311* $27.90 Type 312* 27.90 Type 314A* 27.90 Type 320* 27.90 Type 414B 27.90 Type 414C 27.90 Type 417A 27.90 Type 417B 27.90 Type 420 27.90 Type 422 27.90 Type 423 27.90 Type 424 27.90 Type 425 27.90 Type 428 27.90 Type 432 27.90 Type 435 27.90
Foreign Exchange 27.90
(6) Business Extension Line 4.50**
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Charges applicable to the inside move of Extension Lines are equivalent to nonrecurring charges as described in the Service Connection Charges Section of this Local Terms of Service.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
e. Rates-IntraLATA Interexchange (Cont'd) Monthly Rate (7) Bridging Charge, (multi-point service), per bridged channel $7.55
f. Conditioning Options - Available for Types 414B, 414C, 420, and 422
The types and descriptions of the available conditioning options at rates and charges specified in C.2.f, following, are as follows:
(1) Type C - Conditioning provides assured transmission quality for frequency response and envelope delay distortion as specified below.
(2) Type C1** - For a two-point or multi-point channel:
- The envelope delay distortion shall not exceed: Between 1000 and 2400 Hz, a maximum difference of 1000 microseconds.
- The loss deviation with frequency (from 1000 Hz, reference) shall not exceed: Between 1000 and 2400 Hz, - 1dB to +3dB. Between 300 and 2700 Hz, - 2dB to +6dB. (+ means more loss)
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Type C1 and C2 Channel Conditioning Service will be provided subject to these restrictions: with Customer Premises Equipment, the conditioned channel is restricted to more than five (5) points and/or 4000 miles on "two-wire" service and no more than twenty (20) points and/or 4000 miles on "four-wire" circuits. These restrictions do not apply to one-way simultaneous transmission from a master service point to all other service points such as broadcast-type multi-point service.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
f. Conditioning Options - Available for Types 414B, 414C, 420, and 422 (Cont'd)
(3) Type C2** - For a two-point or multi-point channel:
- The envelope delay distortion shall not exceed; Between 1000 and 2600 Hz, a maximum difference of 500 microseconds. Between 600 and 2600 Hz, a maximum difference of 1500 microseconds. Between 500 and 2800 Hz, a maximum difference of 3000 microseconds.
- Frequency response shall not exceed: Between 500 and 2800 Hz, -1 dB to +3 dB. Between 300 and 3000 Hz, -2 dB to +6 dB. (+ means more loss)
Note: On a three-point or four-point channel, conditioning in accordance with above specifications is applicable only between one service point (that designated by the customer as the control point) and each of the other two or three service points.
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Type C1 and C2 Channel Conditioning service will be provided subject to these restriction: with Customer Premises Equipment, the conditioned channel is restricted to no more than five (5) points and/or 4000 miles on "two-wire" service and no more than twenty (20) points and/or 4000 miles on "four-wire" circuits. These restrictions do not apply to one-way simultaneous transmission from a master service point to all other service points such as broadcast type multi-point service.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
f. Conditioning Options - Available for Types 414B, 414C, 420, and 422 (Cont'd)
(4) Type C4 - For a two-point or three-point channel:
- The envelope delay distortion shall not exceed: Between 1000 and 2600 Hz, a maximum difference of 300 microseconds. Between 800 and 2800 Hz, a maximum difference of 500 microseconds. Between 600 and 3000 Hz, a maximum difference of 1500 microseconds. Between 500 and 3000 Hz, a maximum difference of 3000 microseconds.
Note: On a three-point channel, conditioning in accordance with above specifications is applicable only between one service point (that designated by the customer as the control point) and each of the other two or three service points.
- Frequency response shall not exceed: Between 500 and 3000 Hz, -2 dB to +3 dB. Between 300 and 3200 Hz, -2 dB to +6 dB. (+ means more loss)
(5) Type C5 - For a two-point channel:
- The envelope delay distortion shall not exceed: Between 1000 and 2600 Hz, a maximum difference of 100 microseconds. Between 600 and 2600 Hz, a maximum difference of 300 microseconds. Between 500 and 2800 Hz, a maximum difference of 600 microseconds.
- Frequency response shall not exceed: Between 300 and 3000 Hz, -1.0 dB to +3.0 dB. Between 500 and 2800 Hz, -0.5 dB to +1.5 dB. (+ means more loss).
* Obsolete-applicable to existing service installations at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
f. Conditioning Options - Available for Types 414B, 414C, 420, and 422 (Cont'd)
(6) Type D1 - High Performance Data Conditioning for a two-point channel not arranged for switching**
- Signal to C-Notched Noise Ratio 28 dB - Non-Linear distortion: Signal to second order distortion 35 dB Signal to third order distortion 40 dB
g. Foreign Exchange Station Service#
(1) This service is furnished to a maximum of two exchanges (in addition to the exchange in which the Exchange service is furnished). The Exchange service connection is provided from one exchange only.
(2) Service is furnished on the condition that additional costs to the Telephone Company may be necessary to provide a type of signaling suitable for operation with the exchange from which service is furnished, or to provide, at the customer's request, a type of signaling other than the type the Telephone Company would elect to furnish. In such cases, additional charges shall apply.
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Available only where service components and conditions permit. # Additional Rules and Regulations for Foreign Exchange Station Service may apply as set forth in the Telephone Company's Local Terms of Service.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
g Foreign Exchange Station Service (Cont'd)
(3) Customers, for the exchange portion of the service, are subject to exchange charges, rules and regulations; and for the private line portion of the service, are subject to the private line charges, rules and regulations in this section (Section 18 – Private Line Service).
(4) The Telephone Company will only provide this service when both service points (the open end and the closed end) are within the same LATA.
(5) Off-premises extensions are provided only where service components and conditions permit. Type 415 local channels charges apply for off-premises extensions.
Monthly Nonrecurring Rate Charge (6) Rates
Point of Termination in one foreign exchange** between exchanges, 0-20 miles apart $ 61.10 $410.00
Between exchanges over 20 miles apart 70.70 410.00
Point of Termination in two foreign exchanges 109.95 410.00
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** In addition, Private Line Charges as set forth in this section (Section 18 – Private Line Service) apply between the serving office of the customer premises and the serving office from which the exchange service is provided. # Local channel charges do not apply to the main station and one extension.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
h. Four-Wire Service Access Arrangement
(1) General
(a) The Four-Wire Service Access Arrangement provides access from switching equipment that is designed to use four-wire terminations to be connected to the Company's service components for network access. The offering provides four-wire service components between the local serving central office of the customer and the premises switching equipment.
(b) The Four-Wire Service Access Arrangement is not represented as adapted to the use of customer-provided terminal equipment, switching equipment or communications systems. Where such terminal equipment or communications systems are used with such service, the responsibility of the Company shall be limited to the furnishing of service components suitable for the Four-Wire Service Access Arrangement and to the maintenance and operation of service components in a manner proper for such services.
(c) No combination of customer-provided terminal equipment, switching equipment or communications system shall require change in or alternation of the Four-Wire Service Access Arrangement.
* Obsolete - applicable to existing service installation at existing locations for existing customers.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
3. Series 300* and 400 (Cont'd)
h. Four-Wire Service Access Arrangement (Cont’d)
(2) Rates and Charges
The following rates and charges are for the additional service components necessary to provide the Four-Wire Service Access Arrangement and are in addition to applicable rates and charge for the Private Line Services with which it is associated.
Monthly Nonrecurring Rate Charge Foreign Exchange (FX) or Foreign Service Office (FSO) Four-Wire Service Access Arrangement, each $33.80 $26.90
* Obsolete - applicable to existing service installation at existing locations for existing customers. ** Applicable to CenturyTel of Missouri, LLC exchanges only. See Section 4.1.B (Local Exchange Service) for exchange listing.
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PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
4. Extension Services
a. Regulations
(1) In addition to the general regulations and definitions applicable to private line services set forth in Section C. of this section (Section 18 – Private Line Service), the following regulations apply to Extension Service.
(a) Voice Grade Service (300* and 400 Series Channels)
Extension service is that of furnishing service components for one or more service points for each authorized connection to a private line voice grade service equipped for communication among three or more service points at a time, and furnished to a branch or agency of the United States Government for the collection and dissemination of information relating to air traffic control activities and similar information of public interest in connection with supervision of the flight of aircraft along civil airways.
(b) Sub-Voice Grade Services (200* Series Channels)
(i) Extension service is that of furnishing service components to allow connection with a private line sub-voice grade service furnished to a branch or agency of the United States Government for the collection and dissemination of weather information or miscellaneous airways information pertaining to the supervision of flight of aircraft along civil airways.
* Obsolete - applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 70
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
4. Extension Services
a. Regulations (Cont’d)
(1) In addition to the general regulations (Cont'd)
(b) Sub-Voice Grade Services (200* Series Channels) (Cont’d)
(ii) Connection may be made as follows:
- Receiving Only Service - for reception of weather and miscellaneous airways information transmitted over the Government service to which it is connected.
- Sending and Receiving Service – for transmission of flight plans to and acknowledgement of such plans from the Government service to which the connection is authorized.
b. Rates
(1) Voice Grade Services
(a) Local Channels
A charge as specified in Section C.2.c., preceding, for two local channels to the customer's premises applies for each extension service not located on the same premises as a government service point and arranged for communication among three or more service points at one time.
(b) Extension Service Arrangements
Where one or more extension services are connected to a government service by intraLATA interexchange channels, a charge of $25.10 (ZME) per month applies at the exchange at which such connection is made, for each extension service so connected in addition to the charges for intraLATA interexchange channel, channel terminals and local channels.
Standard private line charges apply to extension service located in the same exchange on different premises than the Government service.
* Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 71
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
4. Extension Services (Cont’d)
b. Rates (Cont'd)
(1) Voice Grade Services (Cont'd)
(c) IntraLATA Interexchange Channels
The charges as specified in Section C.2.c. preceding, apply.
(2) Sub-Voice Grade Services
(a) IntraLATA Interexchange Channels
The charges as specified in Section C.2.b., preceding, apply.
5. Signaling
a. Rules and Regulations
Based on information provided by the customer, the Telephone Company will furnish the appropriate signaling arrangement. Where the requested signaling arrangement is furnished and determined to be of a lesser signaling range than required, and the customer requests the Telephone Company, to furnish another signaling arrangement, such request will be treated as a new request for service and appropriate non-recurring charges will apply.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 72
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
5. Signaling (Cont'd)
b. Signaling Options
(1) Signaling Options per point of termination for the capability to accommodate signaling on Private Line Service utilizing 311*, 320*, 420*, 422*, 423, 425 and 435 type services. Monthly Nonrecurring Rate Charge IntraLATA Interexchange Manual** $26.25 $65.00 - Automatic* 27.90 65.00
(2) Signaling Options per point of termination for the capability to accommodate signaling on Private Line Service utilizing Channels indicated below. Signaling is limited to two-point service only.
IntraLATA Interexchange Arranged for E & M Type signaling
- Type 420 * 20.25 65.00 - Type 422 * 20.25 65.00 - Type 423 * 21.30 65.00 - Type 424 21.60 65.00# - Type 425* 21.60 65.00 - Type 428* 21.60 65.00
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Manual signaling for multipoint channels is available on Type 425 and 435 local channels only. Any other existing applications should be considered obsolete-applicable to existing service installations at existing locations for existing customers. # Nonrecurring Charge applies only if the signaling option is installed subsequent to initial installation of the channel.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 73
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
5. Signaling (Cont'd)
b. Signaling Options (Cont'd)
(2) Signaling Options per point of termination for (Cont'd)
Monthly Nonrecurring Rate Charge
IntraLATA Interexchange (Cont'd)
Arranged for Loop signaling, a maximum of 1300 ohms. - Type 420* $33.25 $65.00 - Type 422* 33.25 65.00 - Type 423* 34.15 65.00 - Type 428 17.55 65.00**
Arranged for Loop signaling, per customer requested ohm maximum
- Type 428 21.60 65.00**
* Obsolete-applicable to existing service installations at existing locations for existing customers. ** Nonrecurring Charge applies only if the signaling option is installed subsequent to initial installation of the channel.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 74
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
5. Signaling (Cont'd)
b. Signaling Options (Cont'd)
(3) Interexchange IntraLATA Type A, B and C Signaling Arrangements
Monthly Nonrecurring Rate Charge Loop Signaling Options per Local Channel on Type 428 when associated with station ports of a premises switching system.
Type A capable of operation over loops with resistance in the range of 0-199 ohms $8.40 $30.00*
Type B capable of operation over loops with resistance in the range of 200-899 ohms 8.70 30.00*
Type C capable of operation over loops with resistance in the range of 900 ohms or more 3.55 1.05*
The dc resistance specification does not imply a guaranteed end-to-end dc continuity. The customer can expect to be provided a loop meeting the same limits as the normal central office loop (i.e., not exceeding 1300 ohms) exclusive of 200 ohm maximum terminal equipment resistance.
* The Nonrecurring charge applies only if the signaling option is installed subsequent to initial installation of the channel.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 75
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
6. Channel Conditioning Charges Monthly Nonrecurring Rate Charge a. Type C1
- Two point not arranged for switching, per service point $9.40 $80.00 - Two point arranged for switching to another two-point channel, per service point 17.00 80.00 - Multi-point channel, per service point 18.80 80.00
b. Type C2
- Two point not arranged for switching, per service point 37.70 80.00 - Two point arranged for switching, per service point 56.45 80.00 - Multi-point channel, Per service point 56.45 80.00
c. Type C4
- Two-point channel, per service point 65.80 80.00 - Three- or four-point channel, per service point 84.70 80.00
d. Type C5
- On a two-point channel not arranged for switching, per service point 94.10 80.00
e. Type D1
- Two-point channel not arranged for switching, per service point $11.35 $80.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 76
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service#
a. Application
Except as otherwise specified below, the regulations for Select-a-Station (SAS) Service specified herein are in addition to the regulations contained in other sections of this section (Section 18 – Private Line Service).
b. Regulations
(1) DATAPHONE SAS Service requires the use of equipment, as outlined below, and channels offered elsewhere in this section (Section 18 – Private Line Service).
(2) The customer shall provide terminal equipment in accordance with interface specifications as described in the appropriate DATAPHONE SAS Technical Reference.
c. Definitions
(1) Data Station Selector (DSS) - A Private Line device located in a Company serving office which is capable of making connections between a four-wire input and up to 128 (125 for addressable operation) outputs, two-wire or four-wire, one at a time. DSS's are designated, as defined below, dependent upon the customer's service configuration:
(a) Primary DSS (PDSS) - The DSS which is connected directly to the Selector Control Unit (SCU).
(b) Secondary DSS (SDSS) - Any DSS which is connected to a PDSS in a tandem DSS arrangement.
(2) Selector Control Unit (SCU) - The equipment located at the master station for use by the customer to transmit control and/or address signals to the DSS's and receive supervisory signals from the DSS's.
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 77
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
c. Definitions (Cont'd)
(3) DATAPHONE SAS stations are described as follows:
(a) Master Station - The one station of SAS Service located on a customer's premises which communicates with each remote station and may control the connections.
(b) Remote Station - One of the many stations on SAS Service which is connected to the master station by DSS's.
(4) SAS Service is provided in the following arrangements:
(a) Sequential Arrangement - An arrangement in which the order of connections made by the DSS from the master station to the remote station is fixed by the assignment of the DSS output ports at initial installation.
(b) Addressable Arrangement - An arrangement in which the order of connections made by the DSS from the master station to remote stations is under control of the master station.
d. Description of Service
(1) DATAPHONE SAS Service is a multistation, voice grade Private Line data service designed to establish point-to-point connections between a master station and a number of remote stations, one at a time. Direct transmission between remote stations is not possible, nor is simultaneous communication from the master to more than one remote station possible.
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 78
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
d. Description of Service (Cont'd)
(1) DATAPHONE SAS Service is a multistation, … (Cont'd)
(a) A DSS provides the connection between the master station and any one of up to 128 (125 for addressable operation) remote stations and/or other DSS's. Where more than one DSS is required, the DSS that is directly connected to the master station is termed the PDSS. Additional DSS's, designated SDSS's, may be connected to the PDSS.
(b) An SCU is required and will be provided at the master station location. The SCU is used by the customer to transmit control and/or address signals to the DSS's and to receive supervisory signals from DSS's.
(c) SAS Service arranged for sequential operation requires customer specification, prior to installation, the order in which connections from the DSS to the remote stations are made. The customer also must specify one of the following sequential arrangements.
(i) Automatic Step - A DSS arrangement in which the duration and order of connections are fixed.
(ii) Automatic Step and Reset - A DSS option in which the duration and order of connections are fixed, but the DSS will reset to the beginning of the connection cycle upon command from the master station.
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service in existing locations to existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 79
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
d. Description of Service (Cont'd)
(1) DATAPHONE SAS Service is a multistation, … (Cont'd)
(c) SAS Service arranged for sequential operation … (Cont'd)
(iii) Controlled Step - A DSS option which allows the customer to have in-service control over the duration of the connection. However, the order of connections is fixed.
A DSS optioned for automatic step or automatic step with reset cannot be used as a PDSS in a tandem DSS arrangement.
(d) SAS Service arranged for addressable operation provides a DSS arrangement in which the duration and order of connections are variables controlled by the master station.
(e) Access from the SCU to the PDSS is obtained through a Type 443 channel. A PDSS located outside of the serving office area of the SCU will require voice grade intraLATA interexchange channels and Type 443 channel terminals as described in Section C.2.c. In all cases, one four-wire channel connection is required per PDSS to SCU access line (see Section C.2.g.5)a)(3), following).
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 80
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
d. Description of Service (Cont'd)
(1) DATAPHONE SAS Service is a multistation, … (Cont'd)
(f) Access to each remote station from the DSS (PDSS or SDSS as applicable) is obtained through a Type 442 or 443 channel and through the appropriate channel connection (see Section C.2.g.5)a)(3) or 5)b)(3). Remote stations located outside of the serving office area of the DSS will require Type 442 or 443 voice grade intraLATA interexchange channels and channel terminals as described in Section C.2.c.
(g) Access to each SDSS in a different serving office from the PDSS will require voice grade intraLATA interexchange channels and Type 443 channel terminals as described in Section C.2.c. In all cases, a four-wire channel connection will be required at the PDSS and the SDSS (see Section C.2.g.5)a)(3) and (5)a)(3)).
(h) Upon application for service, the customer shall specify the serving office locations of the DSS's. When intraLATA interexchange channels are required, charges are determined between the PDSS and SDSS.
(2) SAS Service is not designed for alternate voice-data transmission, and such transmission is not supported. DC continuity between the master and remote stations is not provided. Additionally, extension stations and additional points of termination are not provided with SAS Service.
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 81
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
e. Rates Monthly Rates (1) PDSS
(a) Sequential Arrangement - Common Equipment $119.60
(b) Addressable Arrangement - Common Equipment 152.85
(c) Channel Connections - Per two-wire channel connected to the PDSS 4.00 Per four-wire channel connected to the PDSS 13.60
(2) SDSS
(a) Sequential Arrangement - Common Equipment 119.60
(b) Addressable Arrangement - Common Equipment 152.85
(c) Channel Connections - Per two-wire channel connected to the SDSS 4.00 Per four-wire channel connected to the SDSS 13.60
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 82
PRIVATE LINE SERVICE
18.3 SERVICES AND RATES (Cont’d)
B. Description of Services (Cont'd)
7. *DATAPHONE Select-a-Station Service# (Cont'd)
e. Rates (Cont’d) Monthly Nonrecurring Rate Charge (2) SCU
(a) Common Equipment - First SCU; includes initial SCU Connection for sequential operation and common equipment for up to 5 SCU's $66.45 $14.00
First SCU; includes initial SCU Arranged for addressable operation and common equipment for up to 5 SCU's 93.00 14.00
(b) Additional SCU connections up to a maximum of four -
Each arranged for sequential operation 15.65 14.00
Each arranged for addressable operation 39.85 14.00
(c) Spare SCU connection (reduces the common equipment capacity by one). Spare must be the addressable arrangement if D7U or D7B is selected in C.2.g.5)c)(1) or 5)c)(2), preceding -
Each arranged for sequential operation 26.25 14.00
Each arranged for addressable operation 51.10 14.00
* Registered Trademark of American Telephone and Telegraph Company. # Obsolete – applicable to existing service installations at existing locations for existing customers.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 1
DIGITAL DATA TRANSMISSION SERVICE INTRASTATE INTRALATA
Applying to the Intrastate Services of this Company in Missouri
19.1 RESERVED FOR FUTURE USE
19.2 GENERAL REGULATIONS
A. Undertaking of the Company
1. Scope
a. This section (Section 19 – Digital Data Transmission Service) contains the general regulations and definitions governing Digital Data Transmission Service furnished by the Company.
b. Digital Data Transmission Service is the furnishing of Company service components for communication between specified locations all within Local Transport and Access Areas (LATA's) of the State of Missouri, 24 hours daily, seven days per week. Service components may be those of the Company only or those of the Company and other companies.
c. The Company does not undertake to transmit messages, but offers the use of its service components, where available, to customers for such purposes.
2. Limitations
a. The use and restoration of service shall be in accordance with the Federal Communications Commission's Rules and Regulations which specifies the priority system for such activities.
b. The furnishing of service under this section (Section 19 – Digital Data Transmission Service) will require certain physical arrangements of the service components of the Company and is, therefore, subject to the availability of such service components.
c. Digital Data Transmission Service may be limited in order to comply with orders issued under wartime authority of the President of the United States.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 2
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Company (Cont’d)
3. Liability
a. The Company shall not be liable for damages arising out of mistakes, omissions, interruptions, delays or errors or defects in transmission occurring in the course of furnishing service hereunder where the same is caused by the negligence of the customer or user. Any liability of the Company for damages arising out of any of the foregoing or for failing to maintain proper standards of maintenance and operation or for failing to exercise reasonable supervision shall, in no event, exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay or error or defect in transmission occurs.
b. The Company shall be indemnified and saved harmless by the customer or user against:
(1) Claims for libel, slander and infringement of copyright arising from the material transmitted over the service components;
(2) Claims for infringement of patents arising from combining with, or using in connection with, service components furnished by the Company, apparatus and systems of the customer or user; and
(3) All other claims arising out of any act of omission of the customer or user in connection with the service components provided by the Company.
c. The Company does not guarantee nor make any warranty with respect to service components provided by it for use in an explosive atmosphere. The customer or user indemnifies and holds the Company harmless from any and all loss, claims, demands, suits or other action or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or user or by any other party or persons for any personal injury to or death of any person or persons and for any loss, damage or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of said service components so provided.
The Company will require each customer to sign an agreement for the furnishing of such service components as a condition precedent to the furnishing of such service components.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 19 1st Revised Page 3
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Company (Cont’d)
3. Liability (Cont’d)
d. The Company is not liable for any defacement of or damage to the premises of a customer (or user) resulting from the furnishing of channel service components or the attachment of the associated wiring furnished by the Company on such premises or by the installation or removal thereof, when such defacement or damage is not the result of negligence of the agents or employees of the Company.
4. Provision of Service Components
a. The Company will provide all service components necessary for Digital Data Transmission Service up to the demarcation point (interface) of the channel. The customer will be responsible for providing his own terminal equipment, customer-provided derivation equipment or communications system for use with such service as specified within this section. (T)
b. Digital Data Transmission Service furnished by the Company will be provided at the rates contained within this section, where service components and operating (T) conditions permit. Where service components are not available and unusual expenditures are involved in making them available, the customer may be required to pay additional charges to cover the unusual expenditure in accordance with Section 19.2.D.4 of this Local Terms of Service, or contract beyond the initial (Z) period, or both.
c. The charges specified within this section do not contemplate installation, (T) maintenance or repair work being performed by the Company employees involved at a time when overtime wages apply as a result of customer requests, nor do they contemplate work once begun being interrupted by the customer.
If the customer requests that labor be performed at hours of the day or days of the week other than normal work hours or days, or on holidays, or interrupts work once begun, an additional charge based on the additional costs involved applies. Such charges do not apply if sufficient advance notice is given so that employees' work schedules can be changed. The additional charge does not apply to overtime or premium time worked at the Company's convenience.
In situations where the customer requests that "standby" Company personnel be provided for installation or maintenance irrespective of when such "standby" workmen are provided, the additional estimated cost of providing such "standby" personnel will be billed to the customer.
MO 17-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 19 1st Revised Page 4
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
A. Undertaking of the Company (Cont’d)
4. Provision of Service Components (Cont'd)
d. When the customer requires the modification of standard service components not otherwise provided within this section, the modification can be furnished by the (T) Company at additional rates and charges, provided the modification is in connection with and not detrimental to any of the services furnished within this (T) section. (T)
5. Service Guarantee
This service is guaranteed to provide an average performance of at least 99.5 percent error-free seconds up to the demarcation point (interface) of the channel for operation at all transmission speeds offered within this section. When Digital Data Transmission (T) Service is operating at an error performance level that is unsatisfactory to the customer, and the Company determines that the error performance level is below that specified above, the period of substandard performance will be considered as an interruption, and a credit allowance will be made in accordance with provisions in Section 19.2.D.8.c. All such credit allowances shall begin from the time of notice by the customer or user to the (Z) Company that an unsatisfactory performance level has occurred, provided that the customer promptly releases the service as requested by the Company to perform testing and maintenance.
B. Use
(D) 1. Authorized Use
Digital Data Transmission Service may be used for transmission of communications (T) relating directly to the business of the subsidiary corporations over which the customer exercises control through the ownership of more than 50 percent of the voting stock.
2. Unlawful Purposes
The service is furnished subject to the condition that it will not be used for any unlawful purpose. Service will be discontinued forthwith if any law enforcement agency, acting within its apparent jurisdiction, advises in writing that such service or channels are being used in violation of law. The Company will refuse to furnish service when it has reasonable grounds to believe that such service will be used in violation of the law.
MO 17-03
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 5
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
B. Use (Cont'd)
3 Resale of Use to Others
Digital Data Transmission Service shall not be used for any purpose for which payment or other consideration, direct or indirect, shall be received by the customer. The foregoing does not apply to a Composite Data Service Vendor's premises where one type of service may be provided for the exclusive use of the Composite Data Service Vendor's management or employees and other type of service may be provided for the use of the Composite Data Service Vendor as defined in the Federal Communications Commission's Rules and Regulations.
4. Shared Use
a. A user must have a service point on the service, and the service point must be located on the premises of the user and connected to the service by means of a separate access channel, except that these requirements do not apply to a user of a service with respect to his use of digital bit streams created by customer- (or user-) provided derivation equipment, provided the customer or user has a service point on the line connected to such equipment in accordance with Section B.6.b., following.
b. The Company shall not be responsible for the manner in which the use of service will be allocated. Orders which involve the start, rearrangement, release or discontinuance of service will be accepted by the Company only from the customer.
c. The charges for Digital Data Transmission Service shall be determined as provided in this section (Section 19 – Digital Data Transmission Service), and all charges for the service will be billed to the customer. The charges allocated by the customer for Digital Data Transmission Service shall not exceed the total charge billed to the customer by the Company.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 6
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
C. Obligations of the Customer
1. Customer Responsibilities
The customer shall be responsible for:
a. Damages to service components of the Company caused by the negligence or willful act of the customer and not due to ordinary wear and tear or other causes beyond the control of the customer.
b. Reimbursing the Company for any loss through theft of the service components on the customer's premises.
c. The provision, installation and maintenance of sealed conduit with explosive-proof fittings between service components furnished by the Company in explosive atmospheres and points outside the hazardous area where connection may be made with regular service components of the Company and may be required to install and maintain Company service components within the hazardous area if, in the opinion of the Company, injury or damage to Company employees or property might result from installation or maintenance by the Company.
d. Obtaining permission for Company agents or employees to enter the premises of the customer at any reasonable hour for the purpose of installing, inspecting, repairing or, upon termination of the service, removing the service components of the Company.
e. Service components on the customer's premises shall be and remain the property of the Company.
2. Rearrangements and Repairs
A customer may not rearrange, disconnect, remove or attempt to repair or permit others to rearrange, disconnect, remove or attempt to repair any service components or wiring installed by the Company, except upon the written consent of the Company.
3. Transfer of Service
Service furnished to one customer may be assumed by a new customer upon due notice of cancellation or abandonment, provided there is no lapse in service. The new customer must assume all the obligations of the previous customer. Such transfers are not subject to nonrecurring charges if the service is assumed exactly as provided to the previous customer.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 19 1st Revised Page 7
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances
1. Payment of Charges and Deposits
a. Advance Payments
Applicants for service who have no account with the Company or whose financial responsibility is not a matter of general knowledge, may be required to make an advance payment at the time an application for service is placed with the Company, equal to the nonrecurring charges, if applicable, and at least one month's charges for the service provided. The amount of the advance payment is credited to the customer's account as applying to any indebtedness of the customer for the service furnished.
b. Payment for Service
The customer is responsible for payment of all charges as specified in this section (Section 19 – Digital Data Transmission Service) for services furnished the customer. Nonrecurring charges are payable upon request.
c. Deposits
The Company may require an applicant or a present customer to post a deposit in accordance with the provisions of Section 2 of this Local Terms of Service.
2. Cancellation for Cause
The Company shall be authorized to discontinue service upon notice from any official charged with the enforcement of the law stating that such service is being used as an instrumentality to violate the law.
MO 16-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 8
DIGITAL DATA TRANSMISSION SERVICE
19.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
3. Minimum and Fractional Rates and Charges
a. The minimum service period is one month, except when the cost of special construction is such as to necessitate a longer contract period.
b. If the period of use exceeds one month, the charges for the fractional part of a month following and consecutive with a full month will be a proportionate part of the monthly charges based on the actual number of days the service components are furnished. For the purpose of administering this regulation with respect to the determination of charges for a fractional part of a month, every month is considered to have 30 days.
The applicable charges for a Digital Data Transmission Service, or any component thereof, including additions to an existing service, shall commence on the day after service is furnished and will continue to accrue through and include the day on which such service is discontinued.
When an existing Digital Data Transmission Service, or any component thereof, is changed or rearranged at the request of the customer without the addition of service components, access lines or channels, any revision in charges necessitated thereby shall commence on the same day that the change or rearrangement is completed.
c. In applying a rate involving a fraction of a cent, the fraction is carried through the entire computation of the charge for the service. When the charge so computed includes a fraction of a cent, a fraction of less than one-half cent is disregarded and a fraction of one-half cent or more is treated as one cent.
4. Special Construction
a. Rates and charges for special construction will be based on estimated costs incurred by the Company and may include: (1) nonrecurring-type charges, (2) recurring-type charges, (3) termination liabilities, (4) or combination thereof. Special construction rates and charges are in addition to rates and charges for Digital Data Transmission Service in this section (Section 19 – Digital Data Transmission Service).
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19.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
4. Special Construction (Cont’d)
b. Special construction is that construction undertaken:
(1) Where service components are not presently available, and there is no other requirement for the service components so constructed.
(2) Of a type other than that which the Company would normally utilize in the furnishing of its services.
(3) Over a route other than that which the Company would normally utilize in the furnishing of its services.
(4) In a quantity greater than that which the Company would normally construct to serve the customer's needs.
(5) On a temporary basis until permanent service components are available.
(6) Involving abnormal costs.
(7) In advance of its normal construction on an expedited basis.
c. Where special construction of service components has been started prior to the cancellation, and there is no other requirement for the specially constructed service components, a charge equal to the costs incurred in the special construction, less net salvage, applies, except that where one or more, but not all, of the services involved in the special construction are canceled, a charge equal to the cost, less net salvage, incurred for the discontinued services applies instead. Net salvage is determined based on the value of reusable material, less cost of removal. In determining the charge, each canceled service is treated as discontinued as of the date on which it was to have been placed in service.
d. Installation or special construction of service components for a customer is considered to have started when the Company incurs any expense in connection therewith, or in preparation therefore, which would not otherwise have been incurred; provided the customer has advised the Company to proceed with the installation or special construction.
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19.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
4. Special Construction (Cont’d)
e. No charge applies where special construction has been started prior to cancellation, and it is determined by the Company that there is another requirement for the service components.
f. No charge applies where the applicant cancels an application for service prior to the start of special construction of service components.
5. Change in Service Arrangement
The nonrecurring charge for the applicable operating speed applies when the customer requests a change in service arrangement that results in a change in operation of the service components provided by the Company.
6. Suspension of Service
Upon request of the customer, service will be suspended without cancellation at any time after the minimum period of service. Service will be suspended for a period of not less than two weeks and billing shall continue at the full rate. For the purposes of this paragraph, the minimum service period shall be computed from the initial establishment of service or from the date the service was last restored from suspension.
7. Temporary Surrender of a Service
When, at the request of the Company, a service is temporarily surrendered by the customer for other than maintenance purposes, credit will be allowed, the amount of which will be determined in the same manner as for an allowance for interruptions.
8. Allowance for Interruptions
If the service is interrupted other than by the negligence or willful act of the customer, an allowance, as provided following, at the rate for that portion of the customer's service affected by the interruption shall be made for the time such interruption continues after the fact is reported by the customer or detected by the Company.
a. No credit is allowed for interruption of less than 24 hours (except for interruptions pursuant to Temporary Surrender of Service). Credit is allowed for the proportionate part of the monthly charge in multiples of one day for each 24 hours of interruption for the portion of the service rendered inoperative.
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19.2 GENERAL REGULATIONS (Cont’d)
D. Payment Arrangements and Credit Allowances (Cont’d)
8. Allowance for Interruptions (Cont’d)
b. For purposes of administering this regulation with respect to the determination of allowances for a fractional part of a month, every month is considered to have 30 days.
c. For periods of substandard performance as specified in 19.2.A.5 preceding, credit (Z) allowance from the time of notice by the customer shall be provided as follows:
Length of Interruptions Credit
Less than 30 minutes None 30 minutes up to 2 hours 1/10 day 3 hours up to 6 hours 1/5 day 6 hours up to 9 hours 2/5 day 9 hours up to 12 hours 3/5 day Over 12 hours One day
9. Cancellation of Application for Service
Where installation of service components, other than those provided by special construction, has been started prior to the cancellation, the charge specified in a. or b., (Z) following, whichever is lower, applies.
a. A charge equal to the estimated costs incurred in such installation, less estimated net salvage.
b. The charge for the minimum period of service ordered by the customer is provided in this section (Section 19 – Digital Data Transmission Service) plus the full amount of any termination charges applicable.
Installation of service components for a customer is considered to have started when (T) the Company incurs any expense, including engineering, in connection therewith, or in preparation therefore, which would not otherwise have been incurred, provided the customer has placed an order with the Company for provision of service.
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19.2 GENERAL REGULATIONS (Cont’d)
E. Definitions
ACCESSORIES - Devices which are mechanically attached to, or used with, the service components furnished by the Company and which are independent of, and not electrically, acoustically or inductively, connected to, the conductors in the communications path of the Company's service components.
BIT - The smallest unit of information in the binary system of notation.
CHANNEL - A path (or paths) for intraLATA digital transmission between a customer's premises and a Digital Hub, or between Digital Hubs. A channel is comprised of local distribution and interoffice sections as required. A channel may be furnished in such manner as the Company may elect, whether by wire, radio or a combination thereof and whether or not by means of a single physical facility or route.
CHANNEL SERVICE UNIT - Denotes service components provided by the customer to terminate Digital Data Transmission Service at a customer's premises.
COMPANY - CenturyTel of Missouri, LLC
COMPOSITE DATA SERVICE - The combined use of terminal and data switching equipment provided by a Composite Data Service Vendor with the use of telecommunications services of the Company to perform data switching for others.
COMPOSITE DATA SERVICE VENDOR - A customer that has been certified by the proper state or municipal regulatory body, and/or the Federal Communications Commission pursuant to Section 214 of the Communications Act of 1934, as amended, to acquire and operate service components to perform data switching for others. A customer shall be classified as a Composite Data Service Vendor only with respect to use of those exchange services which are utilized for the provision of Composite Data Service.
CONNECTING COMPANY - A corporation, association, firm or individual owning and operating one or more exchanges and with whom traffic is interchanged.
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19.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont’d)
CUSTOMER - The person, firm or corporation which orders service and is responsible for the payment of charges and compliance with Company regulations. A customer for Digital Data Transmission Service must have a communication requirement of his own for its use, except where:
- The customer is a Composite Data Service Vendor; or
- The service is provided for the transmission of communications relating directly to the business of a subsidiary corporation over which the customer exercises control through ownership of more than 50 percent of the voting stock; or
- The customer for Digital Data Transmission Service orders the addition of service points to meet the communications requirements of a user of such service and such additional service points are required.
CUSTOMER-PROVIDED COMMUNICATIONS SYSTEM - Denotes facilities provided by a customer or user which are capable, when not connected to Digital Data Transmission Service, of communications between customer-provided terminal equipment.
CUSTOMER PREMISES EQUIPMENT - Communications devices, apparatus and their associated wiring provided by a customer or user which do not constitute a communications system.
DATA SERVICE UNIT - A service component which performs the processing functions, such as coding and decoding of signals, timing recovery, synchronous sampling, formatting and the generation and recognition of control signals. The Data Service Unit is not a component of Digital Data Transmission Service and is considered Customer Premises Equipment.
DATA SWITCHING - As used in connection with Composite Data Service, denotes the switching of data (non-voice) messages by the interchange, controlling and routing of data messages between two or more service points via communications service components wherein the information content of the message remains unaltered.
DIGITAL HUB - Designated Company office where Digital Data Transmission Service channels are interconnected. Synchronous network timing, testing access and Additional Service Features are provided at the Digital Hub.
DUPLEX - An operation which permits customers to communicate in both directions simultaneously.
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19.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont’d)
EXCHANGE - Denotes a unit established by the Company or a connecting company for the administration of telecommunications service in a specified area which usually embraces a metropolitan area, city, town or village and its environs. It consists of one or more serving offices together with the associated plant used in furnishing communications service within that area.
INTERFACE - Denotes that point at the premises of the customer at which provision is made for connection of other than Company-provided service components to service components provided by the Company. The Company-provided Channel Service Unit is the interface between the Digital Data Transmission Service channel and Customer Premises Equipment.
INTEREXCHANGE CUSTOMER(S) (IC) - Denotes any individual, partnership, association, corporation, or governmental agency or any other entity which subscribes to the services offered under the Access Services Tariff to provide intrastate telecommunications services for its own use or for the use of its customers (End Users).
INTEROFFICE SECTION - A two-point transmission path between a Serving Office and a Digital Hub.
INTRALATA - Digital Data Transmission Service (DDTS) where the originating service point location and the terminating service point location are all within the same Local Access and Transport Area (LATA).
LOCAL ACCESS AND TRANSPORT AREA (LATA) - The Local Access and Transport Area denotes a geographical area established for the administration of communications service. It encompasses designated local operating telephone company exchanges which are grouped to serve common social economic and miscellaneous purposes.
LOCAL DISTRIBUTION SECTION - A two-point transmission path between a customer's premises and a Serving Office.
MOVE - As used in connection with the application of move charges for Digital Data Transmission Service, denotes a change in the physical location (whether on the same or different premises), when made at the request of the customer without discontinuance of service, of service components provided by the Company.
PATRON - As used in connection with Composite Data Service, denotes a subscriber to the data switching services of a Composite Data Service Vendor.
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19.2 GENERAL REGULATIONS (Cont’d)
E. Definitions (Cont’d)
PREMISES - All portions of the same building occupied by the same customer, provided that:
- The portions are not separated from each other by intervening offices, rooms or suites not occupied by the customer.
- The portions on different floors are contiguous and that the portion on the upper floor is directly above the portion occupied on the lower floor.
All of the buildings are located on one continuous plot of property, all of which plot is owned and/or held under separate lease by the same customer, and the buildings are not separated by a public thoroughfare which is governmentally owned.
SERVING OFFICE - The office from which a customer would normally be served for Local Exchange Telephone Service. The Local Distribution Section and Interoffice Section between the customer's premises and the Digital Hub are interconnected at the Serving Office. Where the Serving Office is not located in the service area, a theoretical location has been established by the Company for billing purposes.
SERVICE POINT - When used in connection with Digital Data Transmission Service, service point denotes a point on a customer's premises at which a Digital Data Transmission Service channel is terminated.
USER - A person, firm or corporation designated by the customer as a user of Digital Data Transmission Service furnished to the customer and who may share such service with the customer in accordance with tariff and/or local terms of service provisions. A user must be specifically named in the customer's application for service.
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19.2 GENERAL REGULATIONS (Cont’d)
F. Connections
1. General
Customer Premises Equipment and Communications Systems provided by the customer may be connected at the customer's premises to Digital Data Transmission Service furnished by the Company where such connections are made in accordance with applicable provisions of this section (Section 19 – Digital Data Transmission Service) and the Connections of Terminal Equipment and Communications Systems Section of the Local Terms of Service.
2. Responsibility of the Customer
a. The customer shall be responsible for the installation, operation and maintenance of Customer Premises Equipment or Communications System. No combination of Customer Premises Equipment or Communications System shall require change in, or alteration of, the services of the Company, cause electrical hazards to Company personnel, damage to Company service components, malfunction of Company billing equipment or degradation of service to persons other than the user of the subject Customer Premises Equipment or Communications System. Upon notice from the Company that Customer Premises Equipment or Communications System is causing such hazard, damage, malfunction or degradation of service, the customer shall make such changes as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service.
b. The customer shall be responsible for the payment of a Maintenance of Service charge for each repair visit to a premises of the customer or the premises of any other customer where the service difficulty or trouble results from the use of equipment or service components provided by the customer.
The Maintenance of Service charge for CENTURYTEL OF MISSOURI, LLC can be found in Section 5 of this Local Terms of Service.
c. The customer shall be responsible for ordering and specifying the type of Digital Data Transmission Service required for operation with Customer Premises Equipment or Communications Systems provided by the customer.
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19.2 GENERAL REGULATIONS (Cont’d)
F. Connections (Cont’d)
2. Responsibility of the Customer (Cont'd)
d. Where a customer elects to connect a customer-provided communications system to Digital Data Transmission Service, the customer shall be responsible for:
(1) Compatibility of the connected communications system to Digital Data Transmission Service. This includes the replacing of Channel Service Units due to technological changes in the network.
(2) Testing and sectionalization and clearance of trouble conditions or service difficulties on any communications system which is connected to Digital Data Transmission Service.
3. Responsibility of the Company
a. Digital Data Transmission Service is not represented as adapted to the use of the Customer Premises Equipment or Communications Systems. Where such Customer Premises Equipment or Communications Systems are used with Digital Data Transmission Service, the responsibility of the Company shall be limited to the furnishing of service components suitable for Digital Data Transmission Service and to the maintenance and operation of such service components in a manner proper for such digital service. Subject to this responsibility, the Company shall not be responsible for: (1) the through transmission of signals generated by the Customer Premises Equipment or Communications System or for the quality of, or defects in, such transmission, or (2) the reception of signals by Customer Premises Equipment or Communications Systems or (3) damage to Customer Premises Equipment or Communications Systems due to testing.
b. The Company will, at the customer's request, provide information concerning interface parameters needed to permit Customer Premises Equipment to operate in a manner compatible with Digital Data Transmission Service.
c. The Company shall not be responsible for modification, alteration or replacement of Customer Premises Equipment or Communications Systems rendered inoperative or obsolete by changes in service components, operations or procedures of the Company used in providing Digital Data Transmission Service.
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19.2 GENERAL REGULATIONS (Cont’d)
F. Connections (Cont’d)
4. Violation of Regulations
When any Customer Premises Equipment or Communications System is used with Digital Data Transmission Service in violation of any of the provisions in this Section, the Company will take such immediate action as necessary for the protection of the telecommunications network and Company employees and will promptly notify the customer of the violation. The customer shall take such steps as are necessary to discontinue such use of the Customer Premises Equipment or Communications System or correct the violation and shall confirm in writing to the Company within ten days, following the receipt of written notice from the Company, that such use has ceased or that the violation has been corrected. Failure to discontinue such use or to correct the violation and to give the required written confirmation to the Company within the time stated above shall result in suspension of the customer's service until such time as there is compliance with the provisions of this section (Section 19 – Digital Data Transmission Service).
5. Connections of Customer Premises Equipment and Communications Systems
The customer shall be responsible for ordering and specifying the type of service requested. The undertaking of the Company is to furnish Digital Data Transmission Service as ordered and specified by the customer.
6. Accessories
Accessories provided by customers may be used with Digital Data Transmission Service provided that such accessories comply with the provisions of Paragraph B.6.b, preceding.
7. Channel Derivation Devices
a. Customer-provided channel derivation devices that are used to create additional channels in accordance with Sections B.6.g 2) and 3), following, may be connected to Digital Data Transmission Service subject to Section B.6.b, preceding.
b. Subject to the normal transmission characteristics of the Digital Data Transmission Service ordered, the customer may create additional channels; digital bit streams, from the service ordered through the use of channel derivation equipment located at the customer's premises.
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19.2 GENERAL REGULATIONS (Cont’d)
F. Connections (Cont’d)
7. Channel Derivation Devices (Cont’d)
c. The Company makes no representation as to: (1) the suitability of the channels provided by it for such subdivision into additional channels by derivation equipment or (2) the suitability of the resultant-derived channels for any communications purpose.
d. Additional channels derived by this equipment may be connected at the customer's premises to Local Exchange Telephone Service, Private Line Service, Long Distance Message Telecommunications Service and Wide Area Telecommunications Service in accordance with provisions for such connections in Company tariffs and/or local terms of service for these other services.
8. Connection to Other Services Furnished by the Company to the Same Customer or Different Customers
Digital Data Transmission Service provided by the Company may be connected to another Digital Data Transmission Service or the following other services provided by the Company at the customer's premises:
- General and Local Exchange Telephone Service - Private Line Service - Long Distance Message Telecommunications Service - Wide Area Telecommunications Service
G. Method of Applying Rates
1. General
The method of applying rates for Digital Data Transmission Service channels and Additional Service Features is provided in this Section.
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19.2 GENERAL REGULATIONS (Cont’d)
G. Method of Applying Rates (Cont’d)
2. Channels
a. Access Channels to a Digital Hub
(1) Local Distribution Section
A Local Distribution Section charge for the requested transmission speed shall apply for each termination on the premises of a customer.
(2) Interoffice Section
Interoffice Section mileage charges for the requested transmission speed shall apply for each termination of a corresponding Local Distribution Section on the premises of a customer.
Charges are based on the Vertical and Horizontal (V-H) distance between the Digital Hub and the Serving Office within the same LATA for the customer. The appropriate rate schedule for the mileage band corresponding to the V-H distance between the Digital Hub and the Serving Office should be used. A fixed charge for the requested transmission speed will be applied per each Interoffice Section.
b. Channels Between Digital Hubs
Mileage charges for the requested transmission speed shall apply for each channel required to connect access channels in different Digital Hubs that are within the same LATA. Charges are based on the V-H distance between Digital Hubs. A fixed charge for the requested transmission speed will be applied per each channel.
c. Nonrecurring Charges
A charge applies per each termination of a Local Distribution Section installed or moved on the premises of a customer.
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19.2 GENERAL REGULATIONS (Cont’d)
G. Method of Applying Rates (Cont'd)
3. Additional Service Features
Multistation Arrangement
A Multistation Arrangement Charge is applied per each channel connected when three or more channels are connected at a Digital Hub. The Multistation Arrangement is used to inter-connect three or more access channels to a Digital Hub and/or channels between Digital Hubs.
4. Exceptions
a. In those cases where one customer premises involved in an intraLATA interexchange Digital Data Transmission Service is located in a different Local Exchange Company's operating territory than the other premises location(s) associated with the service, the method of applying rates will be as follows:
(1) The service components for that portion of the intraLATA interexchange Digital Data Transmission Service located wholly within each exchange will be rated pursuant to that General and Local Exchange Company's tariff and/or local terms of service.
(2) The rate for the applicable intraLATA interexchange per mile mileage will be the rate in each Local Exchange Company's tariff and/or local terms of service. Each Local Exchange Company's charge for the per mile mileage element is based on the route mile ownership ratio multiplied by the Local Exchange Company's per mile rate for the airline (V-H) mileage between the primary serving office of each Local Exchange Company.
5. Determination of V-H Mileages
The rate distances for Digital Data Transmission Service channels should be determined as follows:
a. Determination of V-H Coordinates
Access Channels to a Digital Hub
The rate distance is measured between the Digital Hub and the Serving Office within the same LATA for the Interoffice Section. The V-H coordinates for respective Serving Offices are the same as used for mileage calculations in Section 18 - Private Line Service.
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19.2 GENERAL REGULATIONS (Cont’d)
G. Method of Applying Rates (Cont'd)
5. Determination of V-H Mileages (Cont’d)
The rate distances for Digital Data Transmission Service channels should be determined as follows:
b. Calculation of V-H Mileage
(1) Determine the difference between the "V" coordinates for the Digital Hub and the Serving Office within the same LATA. Similarly, determine the difference between the respective "H" coordinates. The difference is always determined by subtracting the smaller coordinate from the larger.
(2) Square each difference obtained in Item a), above.
(3) Add the squares of the "V" difference and the "H" difference obtained in Item b), above.
(4) Divide the sum of the squares obtained in Item c), above, by 10.
(5) Obtain the square root of the result obtained in Item d), above. This distance is the rate distance in V-H miles. Fractional mileage distances should be rounded to the next higher full mile.
Example:
Access channel to a Digital Hub V H
St. Louis Digital Hub 6807 3482 Ladue "569" Serving Office 6817 3517 Difference 10 35 Sum of the squares = 100 + 1225 = 1325
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19.2 GENERAL REGULATIONS (Cont’d)
H. Special Taxes, Fees and Charges
1. There shall be added to the customer's bill or charge as a part of the rate for service a surcharge equal to the pro rata share of any franchise, occupation, business, license, excise, privilege or other similar tax, fee or charge (hereafter called "tax") now or hereafter imposed upon the Company by any taxing body or authority, whether by statute, ordinance, law or otherwise, and whether presently due or to hereafter become due.
2. On and after the effective date thereof, any subsequent increase, decrease, imposition or determination of liability for such taxes, fees or charges, as described above, shall be applied in the manner provided below to the customer's bill or charge on each individual billing date.
3. When such a tax or taxes are imposed in terms of a flat sum payment of money, the surcharge applicable to each customer's bill or charge, as the pro rata share of such taxes described above, shall be determined by relating the flat sum payment to the total local exchange revenues within the jurisdiction of the taxing body; the fraction so described shall be converted to a percentage; the local exchange rate shall be increased by that percentage and applied to the customer's bill or charge so that the amount added, when accumulated from all customers residing in the geographic jurisdiction of the body, will equal the amount of the flat sum payment.
4. When such tax or taxes are imposed in terms of a percentage of revenues or gross receipts, the surcharge applicable to each customer's bill or charge as the pro rata share of such taxes described above shall be determined by dividing the tax expressed as a percentage by 100 percent minus the tax expressed as a percentage and multiplying the decimal thus obtained by the customer's charges to which such tax applies.
Tax% X Taxable Charges (100%-Tax%)
5. The tariff and/or local terms of service charge constituting the amount of the surcharge provided for herein shall be stated separately on each customer's bill.
6. Where more than one tax, fee or charge is imposed by a taxing body or authority, the total of such surcharge applicable to a customer may be billed to the customer as a single amount.
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19.3 DIGITAL DATA 2.4, 4.8, 9.6, 19.2 or 56 Kbps SERVICE
A. Service Description
Digital Data Transmission Service provides channels suitable for duplex transmission of synchronous digital signals at transmission speeds of 2.4, 4.8, 9.6, 19.2 or 56 Kilobits per second (Kbps) between two customer premises within the same LATA. This service is guaranteed to provide an average performance of at least 99.5 percent error-free seconds for operation at all transmission speeds offered in this section (Section 19 – Digital Data Transmission Service).
Additional Service Features provided at Digital Hubs are available to improve the utility of Digital Data Transmission Service channels.
The service is furnished for duplex operation on a 24-hours-per-day, seven-days-per-week basis for a minim period of one month.
B. Service Availability
Digital Data Transmission Service is available to customers within specific exchanges where the Company determines that access to a Digital Hub can be provided.
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19.3 DIGITAL DATA 2.4, 4.8, 9.6, 19.2 or 56 Kbps SERVICE (Cont’d)
C. Description and Application of Services
Digital Data Transmission Service channels provide the transmission paths for digital signals between two or more customer locations within the same LATA. Access to a Digital Hub from a customer's premises requires the application of Local Distribution Section and Interoffice Section rate elements provided for this purpose. In cases where customer locations access different Digital Hubs within the same LATA, channels between Digital Hubs require the application of the rate element provided for this purpose.
Rate elements for Additional Service Features should be applied when these features are used in conjunction with Digital Data Transmission Service channels at the Digital Hub.
1. Channels
Access Channels to a Digital Hub
- Local Distribution Section
This rate element represents a two-point transmission path between a customer's premises and that premises' serving office. Local Distribution Sections suitable for synchronous data rates of 2.4, 4.8, 9.6, 19.2 and 56 Kbps, respectively, are provided.
- Interoffice Section
This rate element represents a two-point transmission path between a Digital Hub and a serving office within the same LATA where Digital Data Transmission Service is available. Interoffice Sections suitable for synchronous data rates of 2.4, 4.8, 9.6, 19.2 and 56 Kbps, respectively, are provided.
2. Additional Service Features
Multistation Arrangement
This arrangement provides the capability to connect multiple Digital Data Transmission Service channels at a Digital Hub. A Multistation Arrangement is provided for each channel when three or more channels are connected at a Digital Hub. All channels connected by a Multistation Arrangement must operate at the same transmission speed.
This arrangement allows customers to simultaneously transmit communications from a master (c`ontrol) service point to many other service points or individually receive communications at a master (control) service point from another service point. All such communications are under the control of a customer-specified master (control) service point.
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19.3 DIGITAL DATA 2.4, 4.8, 9.6, 19.2 or 56 Kbps SERVICE (Cont’d)
D. Rates and Charges
1. Channels
Access Channels to a Digital Hub
- Local Distribution Section
Per termination of a Local Distribution Section on a customer's premises.
For Transmission Monthly Nonrecurring Speed of Rate Charge
2.4 Kbps $59.40 $71.00 4.8 Kbps 59.40 71.00 9.6 Kbps 59.40 71.00 19.2 Kbps 59.40 71.00 56 Kbps 73.44 71.00
- Interoffice Section
Per V-H mile between the Digital Hub and Serving Office within the same LATA for the mileage portion plus the fixed charge.
Monthly Monthly For Transmission Fixed Rate Per Speed of Charge Mile
2.4 Kbps $27.00 $2.16 4.8 Kbps 27.00 2.16 9.6 Kbps 27.00 2.16 19.2 Kbps 27.00 2.16 56 Kbps 27.00 2.16
2. Additional Service Features
Multistation Arrangement Monthly Rate Per channel connected at a Digital Hub -
- For all speeds $12.00
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19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps
A. Service Description
Wideband Digital Service/1.544 Mbps is a two-point, intraLATA dedicated High Capacity Channel used for simultaneous two-way transmission of serial, bipolar, return-to-zero isochronous digital signals at a transmission speed of 1.544 Mbps. The channel design objective is to provide an average performance of at least 95 percent error-free seconds of transmission measured over a continuous 24-hour period through the Channel Service Unit or its functional equivalent as set forth in Section 7000 of the GTE Technical Interface Reference Manual.
B. Service Availability
Wideband Digital Service/1.544 Mbps can only be provided where digital facilities exist within the same LATA. Services between serving offices must have digital service components between all intermediate offices to have the ability to provide the service.
C. Connection of Terminal Equipment or a Communications System to a Wideband Digital Service/1.544 Mbps
1. Connections to a Wideband Digital Service/1.544 Mbps Terminal equipment, or a communications system which does not have the capability to transmit signals with encoded analog content via a Wideband Digital Service/1.544 Mbps to the telecommunications network or to a Category I or Category III private line circuit as identified in the Federal Communications Commission's Rules and Regulations may be directly connected to the demarcation point of the circuit. All other connections to a Wideband Digital Service/1.544 Mbps are also made at a demarcation point and must be made in accordance with the following regulations.
2. Connection of Terminal Equipment - Terminal equipment may be connected to a Wideband Digital Service/1.544 Mbps through, or in combination with, channel derivation equipment. If the connection provides the capability to transmit signals with encoded analog content via the Wideband Digital Service/1.544 Mbps to the telecommunications network or to a Category I or Category III pri``vate line circuit, as identified in the Federal Communications Commission's Rules and Regulations, it must be connected in accordance with a type listed on the Program Summary provided by the Federal Communications Commission.
In addition, when voice-band data terminal equipment is used with the channel derivation equipment, the voice-band data terminal equipment must comply with the Federal Communications Commission's Rules and Regulations to ensure continued billing integrity.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 19 1st Revised Page Page 28
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
C. Connection of Terminal Equipment or a Communications System to a Wideband Digital Service/1.544 Mbps (Cont'd)
3. Customer Signal Constraint
All signals generated by the customer's terminal equipment must meet certain signal and formal constraints. Some of these constraints are as listed below. Additional details are set forth in Section 7000 of GTE Technical Interface Reference Manual.
a. Data Rate: 1.544 Mbps +/- 75 bps.
b. Consecutive zeros: No more than 15 consecutive zeros may be generated.
c. Pulse density: At least 3 pulses in any 24 bit interval.
4. Allowance for Interruptions
Credit allowances are determined in accordance with regulations set forth in 19.2.D.8. of (Z) this Local Terms of Service. (T)
Wideband Digital Service/1.544 Mbps is considered interrupted when the customer reports that service continuity has been lost or that the service is operating at a performance level of 300 or more seconds of transmission containing errors in a consecutive 15-minute period.
D. Description and Application of Services
There are four basic rate elements which apply to Wideband Digital Service/1.544 Mbps:
Local Distribution Channels Interexchange Interoffice Channel and Channel Terminals Optional Service Functions Nonrecurring Charge
1. Local Distribution Channel
A Local Distribution Channel is a channel between a customer's premises and the Company serving office serving that customer.
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DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
D. Description and Application of Services (Cont'd)
2. Interexchange Interoffice Channel
Interexchange Interoffice Channel is defined as the component of the service between two serving offices where the serving offices are in different exchanges within the LATA. Charges include a fixed channel terminal charge and channel mileage which is based on V-H distance between the serving offices, measured in whole miles. Fractional miles are rounded to the next whole mile. Two Channel Terminal charges are required per Interexchange Interoffice Channel. This portion of Wideband Digital Service may also be provided at the rates and charges specified from CenturyTel Lan Service where is available. See Section F. of this section (Section 19 – Digital Data Transmission Service) for applicable rates and charges.
3. Optional Service Functions
a. Automatic Protection Capability
The Automatic Protection Capability (APC) service function, when used in conjunction with compatible customer-provided APC at the customer's premises, provides protection for the Local Distribution Channel by automatically switching the Local Distribution Channel(s) to a spare Local Distribution Channel. The customer is responsible for circuit compatibility with existing Central Office equipment.
Spare Local Distribution Channel(s) are not included with the Automatic Protection Capability. They must be ordered separately at the rates and charges specified in Section D.6.c. or on an Individual Case Basis (ICB).
b. Transfer Arrangement
The Transfer Arrangement service function permits a customer to transfer an Interoffice Channel between two Local Distribution Channels terminating in the same serving office. The two Local Distribution Channels must use the same signal format. The spare Local Distribution Channel is not included in the Transfer Arrangement. It must be ordered on an Individual Case Basis (ICB).
A key activated control circuit is required to operate the transfer arrangement. A Special Signaling Channel between the customer-designated control station and the serving office may be obtained from this section (Section 19 – Digital Data Transmission Service) for this purpose. The control key must be provided by the customer.
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DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
E. Rates and Charges Monthly Nonrecurring Rate Charge 1. Local Distribution Channel, per point of termination
a. First Local Distribution $295.00 Channel $965.00
b. Each additional Local Distribution 150.00 Channel 128.00
2. Interexchange Interoffice Channel
Channel Terminal (two required per interoffice channel) $30.00
Rate per V-H mile or or fraction thereof, per channel $21.60
3. Optional Service Functions
a. Automatic Protection Capability, per central office arrangement ICB ICB
b. Transfer Arrangement, per arrangement ICB ICB
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DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
F. Clear Channel Capability
1. Description of Service
An arrangement that allows the customer to transport 1.536 Mbps of information through a Wideband Digital (DS1) Service with no constraint on the quantity or sequence of one (mark) and zero (space) bits utilizing the Bipolar with Eight Zero Substitution (B8ZS) method of providing bit sequence independence. This arrangement is capable of transporting DS1 signals which utilize Superframe or Extended Superframe Format (ESF) as defined by the American National Standards Institute (ANSI) T1.107-1988 standard. The installation interval for Clear Channel Capability may exceed standard intervals where equipment in the central office is not readily available. The charges apply on a per Local Distribution Channel basis.
This arrangement requires the customer signal at the channel interface to conform to the B8ZS method of providing bit sequence independence, as described in ANSI T1.102-1987 and Section 6103 of the GTE Technical Interface Reference Manual.
2. Rates Monthly Nonrecurring Rate Charge
Per Local Distribution $24.00 Channel $90.00
G. Fractional T1 Service (FT1)
1. Description of Service
FT1 facilities are furnished for the transmission of isochronous bipolar serial data and are available at transmission rate groupings of N x 56 Kbps or N x 64 Kbps where N equals 2, 4, or 6. FT1 channels are contiguous within the network and can be used to create a wideband circuit using customer provided equipment. When N x 64 FT1 is ordered in conjunction with DS1 service for multiplexing purposes, the DS1 must have Clear Channel Capability as described in Section D.6. FT1 Service at a rate of N x 64 Kbps will only be provided where Clear Channel Capability is available in the network. Where Clear Channel Capability is not available, N x 56 Kbps service can be provided in lieu of N x 64 Kbps.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 19 1st Revised Page 32
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
2. Description of Rate Elements
a. Special Access Line (SAL)
A Special Access Line provides the transmission facilities to a Customer Designated Location (CDL) or the facilities between a CDL and the serving wire center. One Special Access Line charge applies per CDL at which the facility is terminated. This charge applies even if the facilities to the CDL do not transmit a serving wire center; this charge also applies if the CDL and the serving wire center are co-located in a Telephone Company building.
b. Special Transport
The Special Transport rate element provides for the transmission facilities between the serving wire centers associated with two CDLs, between a serving wire (D) center associated with a CDL and a Telephone Company Hub Wire Center or between two Telephone Company Hub Wire Centers.
The Special Transport element is distance sensitive and varies with type of capability (i.e., analog or digital). Special Transport may be provided by more than one telephone company.
c. Special Transport Termination
The Special Transport Termination rate element applies to Fractional T1 Service and is in addition to the Special Transport rate element. Special Transport Termination provides the equipment and arrangements necessary to terminate the Special Transport facility at a serving wire center. One Special Transport Termination charge applies for the termination of each end of a Special Transport facility for Wideband Digital Service offerings. For Fractional T1 Service, Special Transport Termination must be ordered as Fractional Special Transport Termination in the same grouping (N x 56 Kbps or N x 64 Kbps where N = 2, 4, or 6) as the associated FT1 SALs.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 33
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
3. Optional Payment Plan (OPP)
a. General
(1) The terms and conditions specified herein are applicable to FT1 service. Additional terms and conditions for FT1 OPP are set forth in Section c.(0).
(2) Only the Special Access Line (SAL) rate element is available under an OPP. All other associated rate elements or additional features are available at the standard month-to-month rates and regulations as specified in Local Terms of Service and/or tariffs.
(3) FT1 OPP SAL rates will not be greater than standard month-to-month SAL rates.
(4) Three year and five year OPP rates will be equal to or less than the one year OPP rates. Decreases to the one year OPP will flow through to the three year and five year OPP.
(5) Payment periods of one year, three year, and five year are available to all customers at the applicable rates set forth in Section 7.d. regardless of when they subscribe to an OPP arrangement.
(5) The customer must designate on the order the payment period for the OPP.
(6) Inside moves will not incur termination liability charges.
(7) Outside moves will allow the customer to retain the same OPP payment period. Any other move will be treated as a disconnect of the service and termination liability charges will apply.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 34
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
3. Optional Payment Plan (OPP) (Cont’d)
b. Changes in Length of OPP Period
Prior to the completion of the selected OPP period, the customer may elect to convert to a new OPP period of the same or different length, subject to the following conditions
- No credit toward the new payment period will be given for payments made under the original OPP Arrangement. - Nonrecurring charges will not be reapplied for existing service(s). - If the new OPP period is shorter in length than the time remaining under the existing OPP, the change to the new OPP period constitutes a disconnect of the existing OPP service and termination liability charges apply.
c. Renewal Options
(1) At the expiration of an OPP period, the Telephone company will automatically renew the service at the same OPP period unless the customer chooses to convert to a different OPP period, convert to month-to-month rates or discontinue service.
(2) Conversion to a different OPP period will require the customer to submit a change order. Conversion to a different OPP period will be allowed without application of any nonrecurring or ordering charges.
(3) Conversion to month-to-month rates will be treated as a disconnect of service and establishment of new service. If no other changes are ordered, no NRCs will apply.
d. Notification of Discontinuance
An order for discontinuance of an OPP arrangement must be received by the Telephone Company at least thirty (30) days prior to actual disconnect of service. Monthly charges will apply for a period of thirty (30) days from the date the Telephone Company receives disconnect notification or until the requested disconnect date, whichever period is longer.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 35
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
3. Optional Payment Plan (OPP) (Cont’d)
e. Upgrade to Higher Speed Service
Customer may elect to upgrade service(s) to a higher speed during an OPP period, subject to the following conditions:
- The upgraded service will be subject to all appropriate nonrecurring charges. - Termination liability charges will not apply as long as the upgraded service remains connected at the same point of termination(s). - If the upgrade involves establishing a multiplexing arrangement, termination liability charges will not apply if the hub wire center is the same one associated with the customer designated location.
f. Termination Liability
When an OPP service is discontinued prior to the end of the period, termination liability charges, as set forth below, will apply based on the remainder of the OPP period in effect at the time of disconnect.
One Year OPP - 50% of any remaining portion of the first year's recurring charges.
Three Year OPP - 50% of any remaining portion of the first year's recurring charges. In addition, for any remaining portion of the second and third years, the customer will be liable for 10% of the total monthly recurring charges in that term period.
Five Year OPP - 50% of any remaining portion of the first year's recurring charges. In addition, for any remaining portion of the second through fifth years, the customer will be liable for 20% of the total monthly recurring charges in that time period.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 36
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
3. Optional Payment Plan (OPP) (Cont’d)
f. Termination Liability (Cont'd)
Customer liability will be calculated as previously stated, but will be limited to:
The dollar difference between 1) the amount the customer has already paid and, 2) any additional charges that the customer would have paid for service if the customer had taken a shorter term offering corresponding to the term actually used.
For example, if a customer with a five year OPP discontinues service six months after the end of the third year, the customer liability will not exceed:
[(Three year monthly rate - Five year monthly rate) x 42 months]
g. Termination Without Liability
During an OPP period, should the currently effective rate for a customer's service increase, the customer may, at their option, terminate the OPP arrangement without penalty or liability.
h. OPP for FT1 Service
A customer may change the number of channels of an N x 56 Kbps or N x 64 Kbps service to another higher value of N (where N = 2, 4, or 6), subject to the following rate applications:
- The changed service will be subject to all appropriate nonrecurring charges.
- Termination liability charges will not apply as long as the changed service remains connected at the same point of termination(s).
- If the change involves establishing a multiplexing arrangement, termination liability charges will not apply if the hub wire center is the same one associated with the customer designated location.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 37
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
4. Rates and Charges
a. Fractional T1 Standard Arrangements
Customers subscribing to Fractional T1 Service, at rates set forth in D.7.d.3), will be assessed a nonrecurring charge. The NRC for Fractional T1 service will assessed per SAL.
b. Fractional T1 Optional Payment Plan (OPP) Arrangements
Customers subscribing to the Fractional T1 OPP arrangements, at rates set forth in D.7.d.4), will not be assessed a nonrecurring charge.
c. Standard Arrangements
(1) 2 x 56 Kbps or 2 x 64 Kbps
Special Access Line Special Nonrecurring Special Transport Charge Monthly Rate Transport Termination
$450.00 $121.00 $6.00 $20.00
(2) 4 x 56 Kbps or 4 x 64 Kbps
Special Access Line Special Nonrecurring Special Transport Charge Monthly Rate Transport Termination
$450.00 $129.00 $7.00 $30.00
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 38
DIGITAL DATA TRANSMISSION SERVICE 19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
4. Rates and Charges (Cont’d)
c. Standard Arrangements (Cont'd)
(3) 6 x 56 Kbps or 6 x 64 Kbps
Special Access Line
Special Nonrecurring Special Transport Charge Monthly Rate Transport Termination
$450.00 $136.00 $8.00 $40.00
d. FT1 Optional Payment Plan
(1) 2 x 56 Kbps or 2 x 64 Kbps
Special Access Line
Special One Year Three Year Five Year Special Transport Monthly Rate Monthly Rate Monthly Rate Transport Termination
$110.00 $99.00 $88.00 $6.00 $20.00
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 39
DIGITAL DATA TRANSMISSION SERVICE
19.4 WIDEBAND DIGITAL SERVICE/1.544 Mbps (Cont'd)
G. Fractional T1 Service (FT1) (Cont’d)
4. Rates and Charges (Cont’d)
d. FT1 Optional Payment Plan (Cont'd)
(2) 4 x 56 Kbps or 4 x 64 Kbps
Special Access Line
Special One Year Three Year Five Year Special Transport Monthly Rate Monthly Rate Monthly Rate Transport Termination
$120.00 $108.00 $96.00 $7.00 $30.00
(3) 6 x 56 Kbps or 6 x 64 Kbps
Special Access Line
Special One Year Three Year Five Year Special Transport Monthly Rate Monthly Rate Monthly Rate Transport Termination
$130.00 $117.00 $104.00 $8.00 $40.00
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 1st Revised Page 40
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE
The rates for Frame Relay circuits which traverse the serving areas of Spectra Communications Inc. and CenturyTel of Missouri, LLC properties formerly served by GTE Midwest dba Verizon Midwest as a result of the sale of certain properties approved by the Commission in case TM-2000-182, and which were in service on August 1, 2000, will be maintained at the rates in effect prior to the sale and are limited to the existing locations and services in effect at the time of the sale.
A. Description of Service
Effective July 1, 2015, this service will no longer be available to new customers for new orders nor will new orders from existing customers be accepted (except to the extent permitted by a Term Discount Plan).
All existing customers may migrate to another company-provided service at any time without incurring nonrecurring or service charges. Termination Liability Charges will not apply if customers with a Term Discount Plan migrate to another company- provided service prior to expiration of the Term Discount Plan.
Existing customers will be grandfathered as follows:
• As of July 1, 2015, month-to-month customers will no longer be able to subscribe to this service.
• Customers with a Term Discount Plan that expires after July 1, 2015 may retain their Frame Relay Service covered by that Term Discount Plan until the expiration of that Term Discount Plan. Existing Term Discount Plans will not be renewed.
Frame Relay Service (FRS) is a "fast packet" network service that permits the transmission of data at speeds of 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps DS1 or DS3 using Permanent Virtual Circuits (PVCs).
PVCs are logical circuits that define a specific path for data sent by Customer to another location. These circuits are virtual because they are established in software tables and do not tie up capacity when not in use. This also allows multiple PVCs to be defined over a single access line, thereby providing a single access line the capability to transmit data to multiple destinations.
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DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
A. Description of Service (Cont’d)
In operation of Frame Relay Service, Customer premises equipment, such as routers, encapsulate arriving data into variable length frames. These frames contain information identifying which PVC in the network should be used to forward the frame to the proper destination. Customer premises equipment then sends the frame into the Frame Relay network. The Frame Relay switch reads identifying information and routes the frame to the proper destination based on a pre-established PVC path.
The statistical multiplexing Frame Relay switches are able to provide shared network resources to end users of this service.
Frame Relay Service conforms to Consultative Committee for International Telegraph and Telephone (CCITT) and American National Standards Institute (ANSI) publications T1.602, T1.606, T1.617 and T1.618.
The Committed Information Rate (CIR) and the Excess Burst Size (B(e)) are traffic management parameters that allow Customer to fine tune implementation of Frame Relay Service.
Clear Channel Capability will be provided upon request and where deemed applicable by Company. Special construction charges may apply.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 42
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
B. Service Provisioning (Cont’d)
Customer subscribing to a FRS port or port with access line will be referred to as the Controller of the Frame Relay Port. A separate entity may subscribe with written authorization from the Controller, to a PVC which allows communication between entities. A disconnect of a PVC does not result in the disconnect of the underlying access line and port. Only the Controller may order the disconnect of the Frame Relay Access Service. Both Customers must have a Frame Relay Service. The Controller of each Frame Relay Access Service must have written permission from the Controller(s) of each of the Frame Relay Services to which a PVC is requested.
The Frame Relay Port and PVC may be ordered and billed independently and can have different Customers as Controllers.
CIR is the maximum information rate at which Customer’s traffic will be admitted to the Frame Relay network without being designated eligible for discard. CIR and Excess Burst Size (B(e)) are traffic management parameters that allow Customer to fine tune implementation of Frame Relay Service.
Company does not undertake to originate data, but offers the use of its service components, where available, to Customers for the purpose of transporting Customer-originated data.
Frame Relay Service is available where facilities and conditions permit.
Committed Information Rate (CIR)
The term "Committed Information Rate (CIR)" denotes the maximum information rate at which customer traffic will be admitted to the Frame Relay network without being designated eligible for discard.
Excessive Burst (B(e))
The term "Excess Burst Size (B(e))" denotes the data rate above Committed Information Rate (CIR) at which customer data will be admitted to the Frame Relay network. All Excess Burst data admitted to the network will be designated eligible for discard.
Maximum Burst Rate (MBR)
The term "Maximum Burst Rate (MBR)" denotes the maximum information rate at which customer traffic will be admitted to the Frame Relay network. Traffic rates in excess of MBR will be automatically discarded on ingress to the network. Maximum Burst Rate is equal to the sum of the Committed Information Rate (CIR) and Excess Burst Size (B(e)).
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 43
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
C. Obligations of Company
In addition to the general conditions described in Section B, when Customer orders a PVC which is relayed to other Local Exchange Carriers, Interexchange Carriers or other Frame Relay networks, Company will provide assistance in establishing this PVC.
Company has the service responsibility up to and including the network interface.
Occasionally, in order to perform software updates and other maintenance, it may by necessary to take the Frame Relay Switch out of service, during the predetermined maintenance window. In these cases, all attempts will be made to notify Customer in advance as to the time and duration of these outages. Company reserves the right to temporarily interrupt Frame Relay Service at other times in emergency situations.
D. Obligations of Customer
In addition to the general conditions described in Section B:
- Customer's Frame Relay terminal equipment has the responsibility for retransmitting frames which are discarded due to errors or network congestion.
- Customer, upon request, shall furnish such information as may be required to permit Company to design and maintain the Frame Relay Service it offers and to assure that the service arrangement is in compliance with the regulations contained herein.
- It shall be the responsibility of Customer to ensure the continuing compatibility of Customer-provided equipment (CPE) that is used in conjunction with the Frame Relay Service. The CPE shall be in compliance with FCC rules and regulations.
- Customer shall be responsible for obtaining permission for Company's agents or employees to enter the premises of Customer or its users at any reasonable hour for the purpose of installing, inspecting, repairing, or, upon termination of the service, removing the service components of Company.
- At service subscription, Customer should specify the CIR and B(e) of each PVC ordered. CIR is the maximum information rate at which Customer’s traffic will be admitted to the Frame Relay network without being designated eligible for discard. One hundred percent CIR will be allowed when conditions and infrastructure permit.
- Error correction is the responsibility of Customer’s terminal equipment and/or applications. If the FRS network experiences congestion or failures, Customer data may be discarded. In addition, frames that are received in excess of the Be, with bad addresses, or other errors, will be discarded on ingress to the network.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 44
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations
1. Minimum Period
The minimum period for Frame Relay Service is one month, except when provided under an Optional Payment Plan (OPP) arrangement. The regulations applicable to Frame Relay Service provided under an OPP arrangement is specified under E.6.d. CIR based PVCs and Public NNI access are not offered under an OPP. When PVCs are added to existing Frame Relay Service, the minimum period for the added PVC is one month.
2. Rate Elements
a. Frame Relay UNI Port and Access Line
A nonrecurring charge and a monthly rate, based on the speed of the port connection (i.e., 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps, 768 Kbps or 1.544 Mbps), apply per port for each Frame Relay access line connection to the network supporting Frame Relay Service. Each port can accommodate multiple PVCs.
Customers who subscribe to an arrangement of at least 100 Frame Relay UNI Port and Access Line circuits may be eligible for pricing on a customer specific basis. If the number of circuits in the arrangement falls below 100, the price will revert to the applicable rates set forth under E.7.
b. Frame Relay UNI Port Only
The UNI port provides for an end user to carrier connection. A nonrecurring charge and monthly rate, based on the speed of the port connection, apply per port for each Frame Relay Access Line or digital private line connection to the network supporting Frame Relay Service.
c. Frame Relay NNI Port Only
The NNI port provides for connecting two networks together for Frame Relay Service, which is dedicated to one Customer. A nonrecurring charge and monthly rate, based on the speed of the port connection, apply per port for each digital private line connection to the network supporting Frame Relay Service.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 45
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
2. Rate Elements (Cont’d)
d. Frame Relay CIR-PVC
A monthly rate applies for each PVC based on the CIR requested by Customer. The subscriber to Frame Relay Service must specify the CIR for each PVC at the time of the order.
No PVC can have a CIR greater than the lower of the two port speeds connected by the PVC segment and the actual throughput of aggregated PVC bandwidths in use at the same time on the same port cannot exceed the port speed. Since all PVCs need not be in use at the same time, it is possible for the total bandwidth of all CIR-PVCs associated with one Frame Relay Access Line to exceed the bandwidth of that Frame Relay Access Line. This is referred to as over-subscription and when this occurs, there can be no guarantee that the CIR defined for any PVC connected to that port will be available at any point in time.
Customers may purchase Express PVC-11 or Express PVC-2 (1), to prioritize PVCs, at a higher rate and in lieu of CIR-PVCs. Express PVC (1) will help to ensure maximum performance and satisfaction for applications. The above CIR conditions apply to Express PVC. (1)
If the information provided by Customer on the requested PVCs results in an interstate arrangement, the PVC falls under federal jurisdiction and the CIR from Company's FCC No. 1 Tariff is applicable.
e. Frame Relay Public NNI Access
The public Network-to-Network (NNI) access connections are shared among several Customers whose data traffic traverses the link. The monthly rate is applied based on the CIR requested by Customer. Public NNI access will be provisioned where pre-established.
f. CIR-PVC Subsequent Order Charge
When Customer orders additional PVCs or B(e) or changes PVC or B(e) assignments on a Frame Relay port after the initial port installation, the CIR-PVC Subsequent Order Charge will apply per order.
(1) Grandfathered to existing customers at their present locations.
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
2. Rate Elements (Cont’d)
g. Excess Burst Size (B(e)) (1)
For port size of 256 Kbps or higher, a burst size monthly recurring charge may be applicable. B(e) is uncommitted data.
h. Frame Relay PVC - Interzone
A monthly rate applies for the PVC CIR capacity for each interzone PVC requested by Customer. This rate allows Customer connectivity to any other Customer site within the state.
Customers may purchase Priority 1 or Priority 2 PVCs to prioritize PVCs at a higher rate and in lieu of CIR-PVCs. Priority PVCs will help ensure maximum performance and satisfaction for applications such as voice over Frame Relay.
i. If the information provided by Customer on the requested PVCs results in an interstate arrangement, the PVC falls under federal jurisdiction and the CIR for Company's FCC Tariff No. 1 is applicable.
(1) Grandfathered to existing customers at their present location.
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CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 47
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
3. Rate Application
Company may setup access arrangements on behalf of Customer. Access facilities arranged by Company will be billed at the rates provided by the underlying carrier. Any special construction or non-standard charges assessed by carrier supplying the local access will also be the responsibility of Customer. If Customer utilizes a special access line to access FRS, the associated regulations, rates and charges for such facilities shall apply in addition to the rates and charges associated with the FRS rate elements.
Customer utilizing special access facilities to access FRS would incur the monthly rate and nonrecurring charge associated with the Frame Relay UNI or NNI Port Only charge set forth under E.7. The UNI Port provides for a user to Company connection; the NNI Port provides for a carrier-to-carrier connection.
The Frame Relay Access Line and PVC may be ordered and billed independently and can have different Controllers, as discussed under E.3. A request by one Customer to discontinue a PVC does not result in the disconnection of the Frame Relay Access Line and Port. Only the Controller of a Frame Relay Access Line may authorize a disconnect of that line.
Administrative changes to existing service will be made without charge(s) to Customer. Administrative changes are as follows:
- Change of Customer name, i.e., Customer of record does not change but rather the name of record changes its name, e.g., XYZ Company to XYZ Communications, - Change of Customer premises address when the change of address is not a result of a physical relocation of facilities, - Change in billing data (name, address, or contact name or telephone number), - Change of Customer contact name or telephone number, and - Change of Customer service element identification.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 48
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
4. Optional Payment Plan (OPP)
a. General
The terms and conditions specified herein are applicable to Frame Relay Service and are in addition to other regulations as specified in this section (Section 19 – Digital Data Transmission Service).
The Frame Relay UNI Port with Access Line, the Frame Relay UNI or NNI Port Only, and PVC rate elements are available under an OPP.
Frame Relay OPP rates will not be greater than standard month-to-month Frame Relay rates, for the same rate elements.
Three-year and five year OPP rates will be equal to or less than the one year OPP rates. Decreases to the one-year OPP rates will flow through to the three- year and five-year OPP rates.
Payment periods of one year, three year, and five-year are available to all Customers at the applicable rates set forth in E.7. regardless of when they subscribe to an OPP arrangement.
Customer must designate on the Service Request the payment period for the OPP.
Inside moves will not incur termination liability charges.
Outside moves will allow Customer to retain the same OPP payment period. Any other move will be treated as a disconnected of the service and termination liability charges will apply.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 49
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
4. Optional Payment Plan (OPP) (Cont’d)
b. Changes in Length of OPP Period
Prior to the completion of the selected OPP period, Customer may elect to convert to a new OPP period of the same or different length, subject to the following conditions:
- No credit toward the new payment period will be given for payments made under the original OPP arrangement.
- Nonrecurring charges will not be reapplied for existing service(s).
- If the new OPP period is shorter in length that the time remaining under the existing OPP, the change to the new OPP period constitutes a discontinuance of the existing OPP service and termination liability charges apply.
c. Renewal Options
At the expiration of an OPP period, Company will automatically renew the service at the same OPP period unless Customer chooses to convert to a different OPP period, convert to month-to-month rates or discontinue service.
Conversion to a different OPP period will require Customer to submit a change order Service Request. Conversion of existing OPP service to a different OPP period will be allowed without application of any nonrecurring or ordering charges.
Conversion to month-to-month rates will be treated as a disconnect of service and establishment of new service. However, if no other changes are ordered, no charge will apply.
d. Notification of Discontinuance
An order for discontinuance of an OPP arrangement must be received by Company at least 30 days prior to actual disconnect of service. Monthly charges will apply for a period of 30 days from the date Company receives disconnect notification or until the requested disconnect date, whichever period is longer.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 50
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
4. Optional Payment Plan (OPP) (Cont’d)
d. Notification of Discontinuance
An order for discontinuance of an OPP arrangement must be received by Company at least 30 days prior to actual disconnect of service. Monthly charges will apply for a period of 30 days from the date Company receives disconnect notification or until the requested disconnect date, whichever period is longer.
e. Upgrade to Higher Speed Service
Customers may elect to upgrade service(s) to a higher speed during a OPP period, subject to the following conditions:
- The order to discontinue a service at an existing speed or capacity and the order for the upgraded service are received by Company at the same time.
- The fixed period plan for the upgraded service(s) meets or exceeds the remaining length of the existing fixed-period plan.
- The total monthly rate of the new agreement is equal to or greater than the total monthly rate of the existing agreement period.
- The monthly rates for the upgraded service and/or service elements will be hose in effect at the time of the service upgrade.
- Termination Liability charges will not apply as long as the upgraded service remains connected at the same point of termination or meets the requirements set forth in the underlying facilities provider’s Tariff and/or local terms of service, and is provided by Company.
- Nonrecurring Charges will not apply to the upgraded Port or Port and Access Line. Special construction charges will apply, if applicable.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 51
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
E. Rate Regulations (Cont’d)
4. Optional Payment Plan (OPP) (Cont’d)
f. Termination Liability
When an OPP arrangement is discontinued prior to the end of the period, termination liability charges, as set forth below, will apply based on the remainder of the OPP period in effect at the time of disconnect.
Termination charges for Frame Relay Service (Port only or Port and Access) will also apply if the minimal amount defined in the contract is not retained. Charges are set forth below with the penalty assessed for each service that falls below the minimum number.
One Year OPP - 50% of any remaining portion of the first year’s recurring charges for the in service quantity.
Three Year OPP - 50% of any remaining portion of the first year’s recurring charges. In addition, for any remaining portion of the second and third years, Customer will be liable for 10% of the total monthly recurring charges in that time period for the in service quantity.
Five Year OPP - 50% of any remaining portion of the first year’s recurring charges. In addition, for any remaining portion of the second through fifth years, Customer will be liable for 20% of the total monthly recurring charges in that time period for the in service quantity.
g. Termination Without Liability
During an OPP period, should the currently effective rate for Customer's service increase, Customer may, at his/her option, terminate the OPP arrangement without penalty or liability.
h. Credit of Termination Liability
Credit of termination liability charges for Frame Relay Services may be applicable in the case of re-establishment of similar Frame Relay Service of equal to or higher speeds within six months of termination for the same length of the OPP. The amount of credit will be one-sixth of the penalty times the number of month's service is re-established until the sixth month.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 1st Revised Page 52
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
Effective July 1, 2015, month-to-month service is discontinued for all existing customers and is not available to new customers. Customers with an existing Term Discount Plan may retain their service until the expiration of that Term Discount Plan. Existing Term Discount Plans are not renewable.
F. Rates
1. Frame Relay UNI Port and Access Line, each or Frame Relay NNI Port and Access Line, each. Nonrecurring Monthly Charge Rate 56/64 Kbps Month to Month $ 295.00 $110.00 One Year OPP 295.00 105.00 Three Year OPP 295.00 95.00 Five Year OPP 295.00 85.00 128 Kbps Month to Month 395.00 200.00 One Year OPP 395.00 180.00 Three Year OPP 395.00 165.00 Five Year OPP 395.00 160.00 256 Kbps Month to Month 395.00 280.00 One Year OPP 395.00 250.00 Three Year OPP 395.00 235.00 Five Year OPP 395.00 220.00 384 Kbps Month to Month 395.00 365.00 One Year OPP 395.00 345.00 Three Year OPP 395.00 335.00 Five Year OPP 395.00 320.00 512 Kbps Month to Month 395.00 420.00 One Year OPP 395.00 410.00 Three Year OPP 395.00 395.00 Five Year OPP 395.00 375.00
MO 15-14 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 Original Page 52.1
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
1. Frame Relay UNI Port and Access Line, each or Frame Relay NNI Port and Access Line, each. (Cont’d) Nonrecurring Monthly Charge Rate 768 Kbps Month to Month 395.00 460.00 One Year OPP 395.00 445.00 Three Year OPP 395.00 430.00 Five Year OPP 395.00 415.00 DS1 Month to Month 395.00 530.00 One Year OPP 395.00 510.00 Three Year OPP 395.00 490.00 Five Year OPP 395.00 470.00
MO 15-14 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 53
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
2. Frame Relay UNI Port Only, each Nonrecurring Monthly Charge Rate 56/64 Kbps Month to Month $ 80.00 $ 45.00 One Year OPP 80.00 43.00 Three Year OPP 80.00 41.00 Five Year OPP 80.00 38.00
128 Kbps Month to Month 150.00 80.00 One Year OPP 150.00 75.00* Three Year OPP 150.00 70.00* Five Year OPP 150.00 68.00
256 Kbps Month to Month 150.00 115.00 One Year OPP 150.00 110.00* Three Year OPP 150.00 105.00* Five Year OPP 150.00 100.00
384 Kbps Month to Month 150.00 160.00 One Year OPP 150.00 150.00* Three Year OPP 150.00 140.00* Five Year OPP 150.00 130.00
512 Kbps Month to Month 150.00 210.00 One Year OPP 150.00 200.00* Three Year OPP 150.00 185.00* Five Year OPP 150.00 170.00
768 Kbps Month to Month 150.00 250.00 One to Two Year OPP 150.00 240.00* Three to Four Year OPP 150.00 225.00* Five Year OPP 150.00 210.00
* If UNI Port Only is provided in conjunction with Business Assist™ (see applicable rates in the Local Terms of Service, customers will receive the following discounts on the applicable Frame Relay UNI Port Only charges: One to Two Year OPP is a 30% Discount Three to Four Year OPP is a 50% Discount
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 54
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
2. Frame Relay UNI Port Only, each (Cont’d)
Nonrecurring Monthly Charge Rate DS1 Month to Month $ 395.00 $ 300.00 One Year OPP 395.00 285.00* Three Year OPP 395.00 265.00* Five Year OPP 395.00 245.00
DS3 Month to Month 395.00 1,180.00 One Year OPP 395.00 1,140.00* Three Year OPP 395.00 1,090.00* Five Year OPP 395.00 1,050.00
* If UNI Port Only is provided in conjunction with Business Assist™ (see applicable rates in the Local Terms of Service, customers will receive the following discounts on the applicable Frame Relay UNI Port Only charges: One to Two Year OPP is a 30% Discount Three to Four Year OPP is a 50% Discount.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 55
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
3. Frame Relay NNI Port Only, each Nonrecurring Monthly Charge Rate 56/64 Kbps Month to Month $ 55.00 $ 30.00 One Year OPP 55.00 27.00 Three Year OPP 55.00 23.00 Five Year OPP 55.00 20.00
128 Kbps Month to Month 95.00 45.00 One Year OPP 95.00 40.00 Three Year OPP 95.00 35.00 Five Year OPP 95.00 30.00
256 Kbps Month to Month 95.00 65.00 One Year OPP 95.00 60.00 Three Year OPP 95.00 55.00 Five Year OPP 95.00 50.00
384 Kbps Month to Month 95.00 78.00 One Year OPP 95.00 75.00 Three Year OPP 95.00 72.00 Five Year OPP 95.00 69.00
DS1 Month to Month 295.00 180.00 One Year OPP 295.00 170.00 Three Year OPP 295.00 160.00 Five Year OPP 295.00 150.00
DS3 Month to Month 595.00 800.00 One Year OPP 595.00 750.00 Three Year OPP 595.00 725.00 Five Year OPP 595.00 700.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 56
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d) Nonrecurring Monthly Charge Rate
4. Excess Burst Size (1) -- $ 2.00 250 Kbps - Burst (B(e))
5. 1 Mbps - Burst (B(e)) (1) -- $ 5.00
6. Subsequent Order Charge $ 20.00 -- (CIR, Be)
(1) Grandfathered to existing customers at their present locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 57
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
7. Committed Information Rate (CIR) Nonrecurring Monthly Charge Rate
1 - 32 Kbps CIR -- $ 8.00 Express PVC-1 -- 10.00 (1) Express PVC-2 -- 8.80 (1)
33 - 64 Kbps CIR -- 15.00 Express PVC-1 -- 18.75 (1) Express PVC-2 -- 16.50 (1)
65 - 96 Kbps CIR -- 22.00 Express PVC-1 -- 27.50 (1) Express PVC-2 -- 24.20 (1)
97 - 128 Kbps CIR -- 27.00 Express PVC-1 -- 33.75 (1) Express PVC-2 -- 29.70 (1)
129 - 192 Kbps CIR -- 36.00 Express PVC-1 -- 45.00 (1) Express PVC-2 -- 39.60 (1)
193 - 256 Kbps CIR -- 42.00 Express PVC-1 -- 52.50 (1) Express PVC-2 -- 46.20 (1)
257 - 320 Kbps CIR -- 48.00 Express PVC-1 -- 60.00 (1) Express PVC-2 -- 52.80 (1)
(1) Grandfathered to existing customers at their present locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 58
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
7. Committed Information Rate (CIR) (Cont’d)
Nonrecurring Monthly Charge Rate
321 - 384 Kbps CIR -- $54.00 Express PVC-1 -- 67.50 (1) Express PVC-2 -- 59.40 (1)
385 - 512 Kbps CIR -- 60.00 Express PVC-1 -- 75.00 (1) Express PVC-2 -- 66.00 (1)
513 - 768 Kbps CIR -- 70.00 Express PVC-1 -- 87.50 (1) Express PVC-2 -- 77.00 (1)
769 - 1,152 Kbps CIR -- 80.00 Express PVC-1 -- 100.00 (1) Express PVC-2 -- 88.00 (1)
1,153 - 1,536 Kbps CIR -- 90.00 Express PVC-1 -- 112.50 (1) Express PVC-2 -- 99.00 (1)
1,537 - 4,000 Kbps CIR -- 120.00 Express PVC-1 -- 150.00 (1) Express PVC-2 -- 132.00 (1)
4,001 - 10,000 Kbps CIR -- 250.00 Express PVC-1 -- 312.50 (1) Express PVC-2 -- 275.00 (1)
(1) Grandfathered to existing customers at their present locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 59
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
7. Committed Information Rate (CIR) (Cont’d)
Nonrecurring Monthly Charge Rate
10,001 - 15,000 Kbps CIR -- $330.00 Express PVC-1 -- 412.50 (1) Express PVC-2 -- 363.00 (1)
15,001 - 20,000 Kbps CIR -- 410.00 Express PVC-1 -- 512.50 (1) Express PVC-2 -- 451.00 (1)
20,001 - 25,000 Kbps CIR -- 490.00 Express PVC-1 -- 612.50 (1) Express PVC-2 -- 539.00 (1)
25,001 - 30,000 Kbps CIR -- 570.00 Express PVC-1 -- 712.50 (1) Express PVC-2 -- 627.00 (1)
30,001 - 35,000 Kbps CIR -- 650.00 Express PVC-1 -- 812.00 (1) Express PVC-2 -- 715.00 (1)
35,001 - 40,000 Kbps CIR -- 730.00 Express PVC-1 -- 912.50 (1) Express PVC-2 -- 803.00 (1)
40,001 45,000 Kbps CIR -- 800.00 Express PVC-1 -- 1,000.00 (1) Express PVC-2 -- 880.00 (1)
(1) Grandfathered to existing customers at their present locations.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 60
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
8. Public NNI, based on CIR Nonrecurring Monthly Charge Rate
1 - 32 Kbps $20.00 $20.00 33 - 64 Kbps 20.00 25.00 65 - 96 Kbps 20.00 30.00 97 - 128 Kbps 20.00 35.00 129 - 192 Kbps 20.00 40.00 193 - 256 Kbps 20.00 50.00 257 - 320 Kbps 20.00 55.00 321 - 384 Kbps 20.00 60.00 385 - 512 Kbps 20.00 70.00 513 - 768 Kbps 20.00 80.00 769-1,152 Kbps 20.00 90.00 1,153 - 1.536 Kbps 20.00 105.00 1.537 - 4,000 Kbps 20.00 135.00 4,001 - 10,000 Kbps 20.00 290.00 10,001 - 15,000 Kbps 20.00 410.00 15,001 - 20,000 Kbps 20.00 510.00 20,001 - 25,000 Kbps 20.00 610.00 25,001 - 30,000 Kbps 20.00 700.00 30,001 - 35,000 Kbps 20.00 775.00 35,001 - 40,000 Kbps 20.00 875.00 40,001 - 45,000 Kbps 20.00 975.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 61
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
9. Interzone CIR and Priority PVCs (1) Based on CIR Requested (2) Monthly Rate
0 - 32 Kbps CIR $25.00 Priority 1 31.25 (1) Priority 2 27.50 (1)
33 - 64 Kbps CIR 45.00 Priority 1 56.25 (1) Priority 2 49.50 (1)
65 - 96 Kbps CIR 60.00 Priority 1 75.00 (1) Priority 2 66.00 (1)
97 - 128 Kbps CIR 70.00 Priority 1 87.50 (1) Priority 2 77.00 (1)
129 - 192 Kbps CIR 95.00 Priority 1 118.75 (1) Priority 2 104.50 (1)
193 - 256 Kbps CIR 115.00 Priority 1 143.75 (1) Priority 2 126.50 (1)
(1) Grandfathered to existing customers at their present locations. (2) PVCs which are deemed to be interstate in nature will fall under federal jurisdiction and the resulting CIR will be billed at rates specified in Company's Tariff, CTOC FCC No. 4.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 62
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
9. Interzone CIR and Priority PVCs (1) Based on CIR Requested (2) (Cont’d)
Monthly Rate
257 - 320 Kbps CIR $130.00 Priority 1 162.50 (1) Priority 2 143.00 (1)
321 - 384 Kbps CIR 145.00 Priority 1 181.25 (1) Priority 2 159.50 (1)
385 - 512 Kbps CIR 170.00 Priority 1 212.50 (1) Priority 2 187.00 (1)
513 - 768 Kbps CIR 195.00 Priority 1 243.75 (1) Priority 2 214.50 (1)
769 - 1152 Kbps CIR 225.00 Priority 1 281.25 (1) Priority 2 247.50 (1)
1153 - 1536 Kbps CIR 250.00 Priority 1 312.50 (1) Priority 2 275.00 (1)
1537 - 4000 Kbps CIR $325.00 Priority 1 406.25 (1) Priority 2 357.50 (1)
4001 - 10000 Kbps CIR 710.00 Priority 1 887.50 (1) Priority 2 781.00 (1)
(1) Grandfathered to existing customers at their present locations. (2) PVCs which are deemed to be interstate in nature will fall under federal jurisdiction and the resulting CIR will be billed at rates specified in Company's Tariff, CTOC FCC No. 4.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 63
DIGITAL DATA TRANSMISSION SERVICE
19.5 FRAME RELAY SERVICE (Cont’d)
F. Rates (Cont’d)
9. Interzone CIR and Priority PVCs (1) Based on CIR Requested (2) (Cont’d)
Monthly Rate
10001 - 15000 Kbps CIR 1,000.00 Priority 1 1,250.00 (1) Priority 2 1,100.00 (1)
15001 - 20000 Kbps CIR 1,250.00 Priority 1 1,562.50 (1) Priority 2 1,375.00 (1)
20001 - 25000 Kbps CIR 1,475.00 Priority 1 1,843.75 (1) Priority 2 1,622.50 (1)
25001 - 30000 Kbps CIR 1,675.00 Priority 1 2,093.75 (1) Priority 2 1,842.50 (1)
30001 - 35000 Kbps CIR $1,900.00 Priority 1 2,375.00 (1) Priority 2 2,090.00 (1)
35001 - 40000 Kbps CIR 2,150.00 Priority 1 2,687.50 (1) Priority 2 2,365.00 (1)
40001 - 45000 Kbps CIR 2,375.00 Priority 1 2,968.75 (1) Priority 2 2,612.50 (1)
(1) Grandfathered to existing customers at their present locations. (C) (2) PVCs which are deemed to be interstate in nature will fall under federal jurisdiction and the resulting CIR will be billed at rates specified in Company's Tariff, CTOC FCC No. 4.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-01-2017 Section 19 1st Revised Page 64
DIGITAL DATA TRANSMISSION SERVICE
19.6 COMPETITIVE EXCHANGES
Competitive exchanges can be found listed in Section 4.1 B.
19.7 CENTURYTEL LAN SERVICE
A. Application
This section contains definitions, regulations and charges applicable to the provision of CenturyTel LAN Service furnished by the Company within the State of Missouri where conditions and facilities permit.
B. Definitions
Customer Designated Location (CDL) - A location specified by the customer for the purpose of terminating network or switched access services.
DS-1 - A channel service expressed in terms of its digitally encoded bit rate in accordance with the North American hierarchy of digital signal levels. It has a 1.544 Mbps transmission bit rate and provides for the two-way simultaneous transmission of isochronous timed, Bipolar Return- to-Zero (BPRZ) bit stream format. Unframed signal formats are not permitted or compatible with Telephone Company equipment. The required format and interface specifications are stated in Section 7000 of the GTE Technical Interface Reference Manual.
DS-3 - A channel service expressed in terms of its digitally encoded bit rate in accordance with the North American hierarchy of digital signal levels. It has a 44.736 Mbps transmission bit rate and provides for the two-way simultaneous transmission of isochronous timed, Bipolar Return- to-Zero (BPRZ) bit stream format. The required format and interface specification are stated in Section 7000 of the GTE Technical Interface Reference Manual. DS-3 facilities are provided on fiber optic transmission medium.
CenturyTel LAN - A group of Company central offices connected by fiber optic facilities.
CenturyTel LAN DS-1 Service - The termination and transport of a DS-1 at and between two or more CDLs, where the serving wire centers (SWCs) of the respective CDLs to be interconnected are located on and interconnected by one or more CenturyTel LANs.
CenturyTel LAN DS-1 Service is only provided with DS-1 channel facilities derived from a DS-3 channel provided over fiber optic facilities and with fiber multiplexing equipment. CenturyTel LAN DS-1 Service may only terminate at those locations where the DS-3 from which it is derived terminates.
MO 17-01 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 65
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
B. Definitions (Cont'd)
CenturyTel LAN DS-3 Service - The termination and transport of a DS-3 at and between two or more CDLs, where the SWC(s) of the respective CDLs to be interconnected are located on and interconnected by one or more CenturyTel LAN _s. The link between the CDL and the SWC of the CDL may only consist of fiber optic facilities.
CenturyTel LAN Ethernet Service - A LAN to LAN transport service for interconnecting IEEE 802.3 LANs with data rates up to 10 Mbps and data transmission at native speed and native protocol. This service is distance limited to a -31 db system loss. CenturyTel LAN Ethernet Service can be a point-to-point or a multipoint service with up to eight nodes. The SWCs of the LANs to be interconnected must be located on and interconnected by one or more CenturyTel LAN _s. The interoffice transport on the fiber optic system is flat rated, non-distance sensitive, and is provided at a 10 Mbps level. The link between the CDL and the SWC of the CDL may only consist of fiber optic facilities.
Network Interface - The point of electrical interconnection at the CDL between the Company's network communications facilities and the customer's terminal equipment.
Network Node - The Company provided electronic equipment that converts the electrical signal delivered at the Network Interface to an optical signal.
OC-3 - A SONET optical carrier channel facility. OC-3 channels provide high speed synchronous optical fiber based full duplex data transmission capabilities operating at a terminating bit rate of 155 Mbps. An OC-3 channel has a capability of 84 DS-1s or three DS- 3s.
SONET (Synchronous Optical Network) - A family of fiber optic transmission bit rates starting at 51.84 Mbps designed to provide the flexibility needed to transport many digital signals with different capacities. SONET defines an optical interface standard with optical line bit rates known as Optical Carrier (OC) signals. The OC signals are electrically defined synchronous transport signals. The base synchronous transport signal rate is 51.84 Mbps (OC1) and higher rate groupings are multiples of the OC1 base rate. SONET transmission equipment allows easy access to low speed signals such as DS-0, DS-1, and DS-3 without multi-stage multiplexing and de-multiplexing.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-01-2017 Section 19 1st Revised Page 66
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations
1. Description of Service
a. CenturyTel LAN Service is a group of high speed, fiber optic based services that provide connectivity at, and transport between, two or more customer designated locations (CDLs) served by one or more serving wire centers (SWCs) connected to one or more CenturyTel LANs.
b. The CenturyTel LAN Service features shown herein may be used to provide the digital channel facility for Digital Channel Service, as set forth in Section 7.
c. CenturyTel LAN Service transport is non-distance sensitive and is provided for a monthly flat rated recurring charge per transport facility.
d. CenturyTel LAN Service is available in the Company's serving areas in which CenturyTel LANs are defined. A list of the CenturyTel LANs, including a list of the SWCs interconnected to each CenturyTel LAN and where CenturyTel LAN Service is available, will be provided upon request.
e. CenturyTel LAN Service consists of the following services:
- CenturyTel LAN DS-1 Service - CenturyTel LAN Digital Channel Service (DCS) - CenturyTel LAN DS-3 Service - CenturyTel LAN Ethernet (IEEE 802.3) Service
2. General
a. CenturyTel LAN Service is available only where technical capabilities permit.
b. CenturyTel LAN Service will only be used to interconnect customer locations within the LATA.
c. The network point of demarcation for CenturyTel LAN Service is on the electrical side of the Company provided Network Interface at the customer's premises. The customer is responsible for providing all facilities and cabling necessary to connect customer equipment to the network interface.
d. It is the customer's responsibility to ensure that the customer's equipment provides industry standard electrical signals compatible with CenturyTel LAN Service transport transmission.
MO 17-01 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
2. General (Cont’d)
e. The Company will work cooperatively with the customer to insure that the customer orders CenturyTel LAN Service Transport bandwidth capacity sufficient only to satisfy the customer's requirements.
f. The bandwidth required for any given CenturyTel LAN Service Activation(s) for the associated CenturyTel LAN Services terminated on CDLs on a specific CenturyTel LAN may not exceed the total CenturyTel LAN Transport bandwidth ordered for those CenturyTel LAN Services.
g. When CenturyTel LAN Service is extended from currently existing fiber optic facilities, special construction charges may apply. These extensions may only utilize fiber optic facilities.
3. Application of Rates and Charges
a. There are four CenturyTel LAN Service rate element categories:
- CenturyTel LAN CDL Connect - CenturyTel LAN CO Connect - CenturyTel LAN Transport - CenturyTel LAN Service Activation
b. CenturyTel LAN CDL Connect
(1) The CenturyTel LAN CDL Connect element is a flat-rated monthly recurring charge (MRC) that provides the basic platform for customer access to the Company's CenturyTel LAN. The CenturyTel LAN CDL Connect element provides the Network Node at the point of demarcation at the CDL and provides the fiber optic link between the CDL and the SWC of the CDL.
(2) The CenturyTel LAN CDL Connect elements are provided for use with the CenturyTel LAN Service tariff. The CenturyTel LAN Connect elements may also be provided for use with Digital Channel Service, as set forth in Section 7 of the Local Terms of Service.
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
3. Application of Rates and Charges (Cont’d)
b. CenturyTel LAN CDL Connect (Cont’d)
(3) There are two CenturyTel LAN CDL Connect rate elements:
- CenturyTel LAN DS-3 CDL Connect - CenturyTel LAN OC-3 CDL Connect
(4) A nonrecurring charge (NRC) and a monthly recurring charge (MRC) for each selected CenturyTel LAN CDL Connect element will apply for each CDL at which an individual CenturyTel LAN Service terminates.
(5) The CenturyTel LAN CDL Connect elements are offered as an Optional Payment Plan (OPP) of a 3-year, 5-year or 7-year plan. A nonrecurring charge does not apply when the customer subscribes to a 7-year OPP.
(6) The CenturyTel LAN DS-3 and OC-3 CDL Connect elements may be used to provide DS-1 digital facilities to connect the customer's premises and its local serving wire center. (See Digital Channel Service in Section 7). One MRC, for either the CenturyTel LAN DS-3 CDL Connect element or the CenturyTel LAN OC-3 CDL Connect element, will apply each time either element is used to link the customer's premises or CDL with the SWC.
c. CenturyTel LAN CO Connect
(1) The CenturyTel LAN CO Connect element is a flat-rated monthly recurring charge (MRC) that provides the capability to connect Wideband Digital Local Distribution Channels (DS-1 SALS) from Section D of this section (Section 19 – Digital Data Transmission Service) to CenturyTel LAN Transport.
(2) The CenturyTel LAN DS-1 CO Connect rate element applies in lieu of the Wideband Digital (DS-1) Interexchange Channel Terminal rate element as specified in Section D. of this section (Section 19 – Digital Data Transmission Service).
(3) The CenturyTel LAN DS-1 CO Connect rate element is offered on a month- to-month basis.
MO 17-01 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 69
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
3. Application of Rates and Charges (Cont’d)
d. CenturyTel LAN Transport
(1) The CenturyTel LAN Transport element is a flat-rated monthly recurring charge (MRC) that provides for the interoffice transport between SWCs on Company defined CenturyTel LANs. CenturyTel LAN Transport varies by bandwidth and CenturyTel LAN Transport MRCs are rated by bandwidth capacity.
(2) CenturyTel LAN Transport is provided in and rated for the following bandwidths:
1.544 Mbps 10 Mbps 16 Mbps 45 Mbps 155 Mbps
(3) One CenturyTel LAN Transport MRC applies for each specific amount of bandwidth provided on each CenturyTel LAN.
(4) Transport is offered as an Optional Payment Plan (OPP) of a 3-year, 5-year or 7-year plan.
(5) When an individual CenturyTel LAN Service terminates at CDLs that have the same SWC, CenturyTel LAN Transport charges will not apply.
(6) When a CenturyTel LAN Service terminates on two or more CenturyTel LANs, one CenturyTel LAN Transport MRC applies for each specific amount of bandwidth for each CenturyTel LAN traversed.
(7) CenturyTel LAN Transport is available only to customers subscribing to CenturyTel LAN CDL Connect and/or CenturyTel LAN CO Connect.
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
3. Application of Rates and Charges (Cont’d)
e. CenturyTel LAN Service Activation
(1) The CenturyTel LAN Service Activation element is a flat-rated monthly recurring charge (MRC) that provides the ability to terminate the network signal at the Network Node at the CDL and to convert that signal for the customer's use. There are four CenturyTel LAN Service Activations, one for each CenturyTel LAN Service. They are:
- CenturyTel LAN DS-1 Service Activation - CenturyTel LAN DS-3 Service Activation - CenturyTel LAN Ethernet Service Activation
(2) All the CenturyTel LAN Service Activation elements are provided for use with the CenturyTel LAN Service tariff. The CenturyTel LAN DS-1 Service Activation element and the CenturyTel LAN DS-3 Service Activation element may also be provided for use with Digital Channel Service, as set forth in Section 7 of the Local Terms of Service.
(3) CenturyTel LAN Service Activation is offered as an Optional Payment Plan (OPP) of a 3-year, 5-year or 7-year plan.
(4) Customers may order varying combinations of CenturyTel LAN Service Activations in conjunction with either the CenturyTel LAN DS-3 CDL Connect element or the CenturyTel LAN OC-3 CDL Connect element.
(5) One CenturyTel LAN Service Activation MRC will apply for each CDL at which an associated CenturyTel LAN Service terminates. When additional CenturyTel LAN Service Activations are added without the requirement for additional CenturyTel LAN Connect (CDL or CO) or additional CenturyTel LAN Transport, the CenturyTel LAN Service Activation nonrecurring charge will apply in addition to the CenturyTel LAN Service Activation MRCs for the additional CenturyTel LAN Services added.
(6) When CenturyTel LAN DS-3 or OC-3 CDL Connect elements are used to provide DS-1 digital facilities connecting the customer's premises (or CDL) to the SWC via Digital Channel Service, a CenturyTel LAN DS-1 Service Activation applies for each DS-1 activated.
(7) CenturyTel LAN Service Activations are not required when customers order CenturyTel LAN DS-1 CO Connect and CenturyTel LAN Transport to connect DS-1 SALs to CenturyTel LAN Transport.
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
3. Application of Rates and Charges (Cont’d)
e. CenturyTel LAN Service Activation (Cont’d)
(8) The CenturyTel LAN Service Activation-Additional nonrecurring charge (NRC) applies for service activations that are ordered subsequent to the initial installation of CenturyTel LAN Service.
f. Optional Payment Plans (OPP)
(1) All CenturyTel LAN Service elements may be ordered under a three (3), five (5), or seven (7) year Optional Payment Plan (OPP). Only the CenturyTel LAN CDL rate element is subject to an OPP Termination Liability Charge as specified in 3.c.6)e) following.
At any point during the time period for the selected OPP, the customer may convert the existing OPP to a different OPP with an available time period greater than the time period of the existing OPP, without penalty.
At the end of the time period for the selected OPP, the customer may:
- Convert to a new three-, five- or seven-year OPP without an NRC, or - Discontinue service.
(2) If, at the end of an OPP, the customer does not notify the Company of acceptance of one of the above options, the Company will renew the service at the same OPP subject to the same OPP terms and conditions. The Termination Liability Charge will not apply to customers that have completed the initial OPP time period.
(3) When a customer orders additional CenturyTel LAN Services whose functioning depends on other CenturyTel LAN Services installed on an earlier order, the following applies:
(a) The OPP time period for the additional services must be equal to or shorter than the remaining OPP time period for the CenturyTel LAN Services installed earlier, or
(b) The OPP time period for the CenturyTel LAN Services installed on an earlier order may be extended to be equal in length with the OPP time period for the additional services.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 72
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
C. Regulations (Cont’d)
3. Application of Rates and Charges (Cont’d)
f. Optional Payment Plans (OPP) (Cont'd)
(4) Where technical capabilities and facilities exist, customers may convert existing Wideband Digital Service (DS-1s), as provided for in Section D. of this section (Section 19 – Digital Data Transmission Service), to CenturyTel LAN Service without conversion charges (Termination Liability and Installation charges) as long as the total capacity of DS-1s purchased by the customer does not decrease.
(5) A Termination Liability Charge will apply when the CenturyTel LAN Connect rate element is terminated prior to the completion of the selected OPP for the portion terminated, unless that portion terminated is replaced with a service whose MRC is equal to or greater than that of the service terminated. The Termination Liability Charge will be calculated as follows:
Three Year OPP - 100% of any remaining portion of the three year's recurring charges.
Five Year OPP - 100% of any remaining portion of the first three year's recurring charges. In addition, for any remaining portion of the fourth and fifth years, the customer will be liable for 10% of the total monthly recurring charges in that time period.
Seven Year OPP - 100% of any remaining portion of the first five year's recurring charges. In addition, for any remaining portion of the sixth and seventh years, the customer will be liable for 20% of the total monthly recurring charges in that time period.
(6) Under the three (3), and five (5) year OPP, a Nonrecurring Charge (NRC) applies to the first and each additional CenturyTel LAN Connect established. Nonrecurring charges may be paid in three equal monthly installments.
(7) Monthly Recurring Charges (MRCs) apply to each CenturyTel LAN CDL and CO Connect, CenturyTel LAN Transport and CenturyTel LAN Service Activation rate elements.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 73
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
D. Rates
1. CenturyTel LAN CDL Connect Nonrecurring Monthly Charge Rate a. DS-3 CDL
(1) 3 Year OPP $3,000.00 $1,350.00 (2) 5 Year OPP 1,500.00 1,250.00 (3) 7 Year OPP None 1,150.00
b. OC-3
(1) 3 Year OPP $3,000.00 1,750.00 (2) 5 Year OPP 1,500.00 1,600.00 (3) 7 Year OPP None 1,500.00
2. CenturyTel LAN CO Connect
a. DS-1 CO None 60.00
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
D. Rates (Cont’d)
3. CenturyTel LAN Transport
Monthly Rate a. 1.544 Mbps
(1) 3 Year OPP $90.00 (2) 5 Year OPP 75.00 (3) 7 Year OPP 60.00
b. 10 Mbps
(1) 3 Year OPP 300.00 (2) 5 Year OPP 250.00 (3) 7 Year OPP 200.00
c. 16 Mbps
(1) 3 Year OPP 450.00 (2) 5 Year OPP 400.00 (3) 7 Year OPP 300.00
d. 44.736 Mbps
(1) 3 Year OPP 900.00 (2) 5 Year OPP 850.00 (3) 7 Year OPP 800.00
e. 155 Mbps
(1) 3 Year OPP 2,150.00 (2) 5 Year OPP 1,950.00 (3) 7 Year OPP 1,750.00
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 75
DIGITAL DATA TRANSMISSION SERVICE
19.7 CENTURYTEL LAN SERVICE (Cont'd)
D. Rates (Cont’d)
4 CenturyTel LAN Service Activation, each
Nonrecurring Monthly Charge Rate a. DS-1
(1) 3 Year OPP None $50.00 (2) 5 Year OPP None 45.00 (3) 7 Year OPP None 40.00
b. DS-3
(1) 3 Year OPP None 170.00 (2) 5 Year OPP None 150.00 (3) 7 Year OPP None 130.00
c. Ethernet
(1) 3 Year OPP None 500.00 (2) 5 Year OPP None 450.00 (3) 7 Year OPP None 400.00
5. CenturyTel LAN Service
Activations - Additional*, each $130.00
* The nonrecurring charge applies in addition to the monthly rates shown above for each CenturyTel LAN Service Activation.
MO 14-09 (CT)
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DIGITAL DATA TRANSMISSION SERVICE
19.8 TECHNICAL TRIALS
A. Telemedicine
1. Description of Trial
The Company is conducting a three (3) year technical trial of Telemedicine services which began in 1995. This trial will provide video and data connections for remote diagnosis and consultation as well as continuing medical education. All network services required for this trial will be billed at rates as specified in Local Terms of Service and/or tariffs. The Company is making a contribution to defray the tariffed services costs of the trial.
The Company shall be indemnified and saved harmless by users of services under this section (Section 19 – Digital Data Transmission Service) against claims for medical malpractice or any other type of personal injury arising from the delivery of services under this section (Section 19 – Digital Data Transmission Service).
The Company makes no warranties, expressed or implied, as to the equipment and services that it furnishes during the trial.
The Company will not be liable for any incidental, consequential, special or indirect damage attributable to its performance during the trial.
The Company has no further obligation to provide said services and equipment after termination of the trial.
MO 14-09 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 20 1st Revised Page 1 Cancels Original Page 1
PROMOTIONS
20.1 SPECIAL PROMOTIONS
A. See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions.
B. Grandfathered Promotions
1. Business Key Line Unlimited Promotion
During the 90-day promotional period beginning July 10, 2009, business key line customers with 1-10 lines will be eligible for discounted unlimited calling services. Subscription to the Business Unlimited bundle includes one line of Unlimited Local & Long Distance Calling for $69.99(1) and choice of calling features. Additional lines of Unlimited Local and Long Distance calling, up to a maximum of ten (10) lines, may be added at a rate of $60.00 per line plus all other applicable monthly service charges.
For Customers with 4-10 lines, a 12 month minimum service commitment is required. An early termination fee of $500 will be applied if the service is canceled before the 12 month minimum service commitment period has expired.
Unlimited Local Calling does not apply to metered/measured line services, PBX or Centrex accounts. Unlimited toll and EAS services are included. Metropolitan Calling Area (MCA) Plan, where available, is included with Customer’s acceptance of the MCA MPA/NXX. Unlimited Long Distance does not apply to metered/measured line services, PBX or Centrex accounts. Unlimited Long Distance services are provided by CenturyTel Long Distance, LLC. To receive Unlimited Long Distance plan rates, customer must choose CenturyTel Long Distance, LLC as their IntraLATA and InterLATA toll carrier. The Unlimited Calling plan is for typical domestic voice usage only, and cannot be used for any purpose inconsistent with typical domestic voice usage. If usage under this plan is not consistent with typical domestic voice usage, as determined in CenturyTel’s sole discretion, CenturyTel reserves the right to move customer to an alternative plan or may suspend, restrict or cancel customer’s service. Further, calls that do not fall within the Unlimited Long Distance plan include but are not limited to fax and data calls (billed at 10 cents per minute; includes calls to long distance dial-up Internet providers), calls to 900 numbers, directory assistance, calling card, operator services, international calling, toll free calling services, commercial facsimile, auto-dialing, resale, call centers and direct telemarketing centers. Additional costs apply for operator services, international calls, directory assistance, calling card rates and payphone surcharges. Long distance plan rates apply to direct dialed U.S. calls including Alaska, U.S. Puerto Rico, Guam and U.S.V.I.
Applicable Exchanges: Branson, Branson West, Dardenne, O'Fallon, Ozark, Reeds Spring, St. Peters and Wentzville.
(1) As of January 1, 2012, the monthly rate is $77.00.
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PROMOTIONS
20.1 SPECIAL PROMOTIONS (Cont’d)
B. Grandfathered Promotions (Cont’d)
2. Business Key Line Unlimited Promotion
During the period beginning November 2, 2009 and running through April 30, 2010, business key line customers with 1-10 lines will be eligible for discounted unlimited calling services. Subscription to the Business Unlimited bundle includes one line of Unlimited Local & Long Distance Calling for $69.99(1) and choice of calling features. Additional lines of Unlimited Local and Long Distance calling, up to a maximum of ten (10) lines, may be added at a rate of $60.00 per line plus all other applicable monthly service charges.
For Customers with 4-10 lines, a 12 month minimum service commitment is required. An early termination fee of $500 will be applied if the service is canceled before the 12 month minimum service commitment period has expired.
Unlimited Local Calling does not apply to metered/measured line services, PBX or Centrex accounts. Unlimited toll and EAS services are included. Metropolitan Calling Area (MCA) Plan, where available, is included with Customer’s acceptance of the MCA MPA/NXX. Unlimited Long Distance does not apply to metered/measured line services, PBX or Centrex accounts. Unlimited Long Distance services are provided by CenturyTel Long Distance, LLC. To receive Unlimited Long Distance plan rates, customer must choose CenturyTel Long Distance, LLC as their IntraLATA and InterLATA toll carrier. The Unlimited Calling plan is for typical domestic voice usage only, and cannot be used for any purpose inconsistent with typical domestic voice usage. If usage under this plan is not consistent with typical domestic voice usage, as determined in CenturyTel’s sole discretion, CenturyTel reserves the right to move customer to an alternative plan or may suspend, restrict or cancel customer’s service. Further, calls that do not fall within the Unlimited Long Distance plan include but are not limited to fax and data calls (billed at 10 cents per minute; includes calls to long distance dial-up Internet providers), calls to 900 numbers, directory assistance, calling card, operator services, international calling, toll free calling services, commercial facsimile, auto-dialing, resale, call centers and direct telemarketing centers. Additional costs apply for operator services, international calls, directory assistance, calling card rates and payphone surcharges. Long distance plan rates apply to direct dialed U.S. calls including Alaska, U.S. Puerto Rico, Guam and U.S.V.I.
Eligible Exchanges Branson Branson West Dardenne O’Fallon Ozark St. Peters Reeds Spring Wentzville
(1) As of January 1, 2012, the monthly rate is $77.00.
MO 15-02
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 20 8th Revised Page 3
PROMOTIONS
20.1 SPECIAL PROMOTIONS
B. Grandfathered Promotions (Cont’d)
3. Flexible Savings Bundle (Includes regulated and unregulated services)
During the period November 12, 2009 through March 31, 2010, the Company is offering a discount on certain features for business customers with 3 lines or less and who subscribe to the Tier One, Tier Two, or Unlimited Flexible Savings Bundle. The following feature options are available with Tier One and Tier Two: Caller ID, Call Waiting ID, Call Forwarding, Call Waiting, Voice Mail, and Hunting, where available. Tier One and Tier Two Customers with one, two, or three lines will receive the feature package at the rates of $21.00, $32.00, or $43.00, respectively. Customers subscribing to the Unlimited Flexible Savings Bundle will have an unlimited choice of features for an additional $5.00, per line. In addition, all applicable nonrecurring charges will be waived.
4. Second Line Bundle Promotion
During the period November 12, 2009 through December 31, 2011, a bundled service offering is available to residential customers with at least one residential one-party access line. The offering includes an additional residential one-party access line with Call Waiting. The Company will waive the appropriate nonrecurring charges for residential customers subscribing to this promotion.
Residential Monthly Rate $26.95 (1) (I)
(1) If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate.
MO2021-03 (CT)
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 20 1st Revised Page 4 Cancels Original Page 4
PROMOTIONS
20.1 SPECIAL PROMOTIONS (Cont’d)
B. Grandfathered Promotions (Cont’d)
5. Simple Choice Metro Promotion
During the period November 12, 2009 through December 31, 2011, residential customers who during the promotional period subscribe to a 12 (twelve) month commitment for Simple Choice™ Metro (where available)(1) will be eligible to receive the plan at the following monthly rates and will be given the option to subscribe for an additional 12 (twelve) months at the same promotional rate, for a total of up to 24 months. During the promotion all applicable nonrecurring charges as found in Section 5, will be waived. Residence Simple Choice Metro MCA-4, MCA-5 and MCA-6 $29.95
To be eligible, customers must not have had service disconnected for nonpayment or any past due bills for regulated service owed to the Company within the past 12 months. A termination charge will apply if the customer disconnects this service offering prior to the expiration of their term commitment. The charge will consist of 50% of the monthly rate for the service disconnected times the number of months remaining on the contract.
(1) See Section 6 for availability.
MO 15-02
CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 20 2nd Revised Page 5 Cancels 1st Revised Page 5
PROMOTIONS
20.1 SPECIAL PROMOTIONS (Cont’d)
B. Grandfathered Promotions (Cont’d)
6. Simple Choice Unlimited $10 for 24 w/PRISM Promotion
During the period November 2, 2012 through December 31, 2014, residential customers may be eligible for a $10 bill credit for 24 months. To be eligible, customers who are contacted by the Company or contact the Company and request this promotion must be a new subscriber or a current subscriber to the Company’s Simple Choice Unlimited local package, and must be a new subscriber to the Company’s non-regulated PRISM video service, and must agree to maintain both the Company’s qualifying local package, and the Company’s PRISM video service for a minimum of 12 months.
The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for 23 consecutive months thereafter. If a customer discontinues any of the qualifiers prior to the end of the 24 month period, no additional credits will be applied.
In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero.
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PROMOTIONS
20.1 SPECIAL PROMOTIONS (Cont’d)
B. Grandfathered Promotions (Cont’d)
7. Business Services Promotion
Available during the following period(s): July 10, 2009 through October 6, 2009 March 15, 2010 through May 31, 2010 September 6, 2010 through December 3, 2010
PRI customers who sign a 1-year term will receive an $800.00 rate. PRI and DCS customers who sign a 3-year term will receive a $650.00 rate.
The ISDN PRI promotional service includes the ISDN PRI facility, ISDN PRI Access, and 23 flat-rated voice/data channels (b-channels) and 1 d-channel per Section 7.
The DCS promotional service includes 1 Digital Channel Capacity of 24 channels, 24 Digital Channel Activations, and 24 Service Activations for any of the following: Exchange Access line(s), Centrex line(s) and Foreign Exchange (FX) or Off Premises Extension (OPX) line(s). These components are per the DCS (Digital Channel Service) in section 7.
Customers who sign a 3-year PRI or DCS term get MCA lines free for the 3-year term. Tariffed installation charges apply. Direct Inward Dialing (DID), hunting, Subscriber Line Charge (SLC), interstate (DTS/PRI) port charges, LNP, and taxes are in addition to the promotional rates.
Eligible Exchanges Branson Branson West Columbia Dardenne Kimberling City O’Fallon Ozark St. Peters
Troy Warrenton Wentzville Wright City
MO 15-02