Employee Healthcare

Lifetime Achievement

Dr. B. R. Shetty, MD & CEO, NMC Healthcare, is the proud recipient of Lifetime Achievement Award bestowed upon him by Corporation Bank. Dr. B. R. Shetty was presented this Award at a glittering function for his exemplary service and leadership on the occasion of the Banks’ 107th Foundation Day held in Mangalore, India on 12 March 2012. nmcian’s monthly communication 1 | e-newsletter | April - 2012 |

Message from CEO Dear nmcians, hospital operations within the UAE and surrounding areas. Today is a very significant day for nmc Employee healthcare. I am very pleased to report that we have I would ask you to note that we will register our of the announced our intention to list as a public company on company in the UK as nmc health plc. However, this the London Stock Exchange, in the United Kingdom. will not affect our business within the UAE in any way and we will continue to operate as nmc healthcare at month The listing will mark the beginning of an exciting new our hospitals and other facilities. phase in the development of nmc healthcare, allowing us to expand our facilities and take us closer to fulfilling We look forward to sharing with you the benefits of our our ambition of becoming a world leading medical growth plans in the coming years. services provider and hospitals operator. With my very best regards, I would like to take this opportunity to reaffirm our commitment to continuing to provide you with the best healthcare facilities and quality of service. Following the listing, we will continue to base our business and Dr. B.R. Shetty Managing Director & CEO 08 March 2012

Ms. Manjusha Thomas Nursing Staff - Abu Dhabi

ﬁrst GCC Company to be listed on London Stock Exchange!

Mr. Deodate Respicio Ms. Aden Asmelash nmcsh Dubai Receptionist - Abu Dhabi Admin Team - Abu Dhabi Employee We asked: Ms. Manjusha (Dental Department – Abu Dhabi) of the year 1. Why do you think you were selected ? I believed I did my work to the best of 2011 my knowledge and experience. I assure I mc specialty hospital llc, Dubai do my best to uphold the fame and good n conducted the “Employee of the Year 2011” name of my institution. function which was graced by Dr. C. R. Shetty 2. Please name 3 motivators which (Group Medical Director). drive you to succeed in NMC? All employees of the hospital gathered for the • Approachable management At the end of the year, the 12 winners of the function. The Employee of the Year 2011 at Employee of the Month are the nominees for • Encouragement from leaders nmc specialty hospital llc, Dubai was - the “Employee of the Year” and all employees of Mr. Brazil Da Costa. • My dedication to work the hospital are eligible to give their votes. Congratulations 2 | e-newsletter | April - 2012 | nmcian’s monthly communication | e-newsletter | April - 2012 | nmcian’s monthly communication

Mama Care launched in nmc specialty Hospital Abu Dhabi

nmc healthcare is proud to introduce MAMA CARE – a maternity care educational programme for expectant and new mothers at NMC Specialty hospital Abu Dhabi. This programme is currently running successfully at NMC Specialty Hospital, Dubai and is being introduced for the first time in the emirate of Abu Dhabi. New mothers in their first to third trimesters can register for prenatal and postnatal advice from expert medical professionals including Nurses, Dietician and Exercise Physiologist, providing support and confidence during the pregnancy, delivery and post-delivery.

Vital role of a nurse in customer Service. Pranitha BSN, MSN, RN, Nursing head

The organizational excellence Customer service is the link between the internal Tips for customer satisfaction: always reflects the customer satisfaction. Good environment of health care setting and the • Greet them with pleasant smile service becomes great when customer says it is external environment of the health care market. • Make them feel comfortable and respected great. The pleasant smile makes the customer The internal customers are those who work • Listen to them -don’t act to be busy comfortable but good service is not only smiling within the organization. In order render good • Understand their needs and desires at the customer but also make the customer service we should have smooth coordination • Make them feel that they are important smiling at you. Usually we nurses think that and effective communication. The external • Provide quick response to requests customer service is not our job and we limit customers are those who purchase our services • Provide flexible tender loving care our self to nursing care telling that receptionist or people who pay for the services. They are • Educate them when required will do it. If you want to be called professional outside your organization, they are highly • Help them in problem solving and want to render best quality nursing care it important because without external customers • Express sincere appreciation to the customer is not possible without good customer service. the organization can not sustain for long. • Involve the actively in your nursing treatment The good customer service is the root of high plan quality nursing care. | e-newsletter | April - 2012 | nmcian’s monthly communication 3 | e-newsletter | April - 2012 | nmcian’s monthly communication

HealthScreening

nmc healthcare organized Health Screening at Mednet Insurance on Thursday, 15th March 2012. The screening comprising of Lab investigations, BMI & Physical Examination was only for the Female employees of Mednet Insurance keeping in mind of the last week’s theme - “International Women’s Day” By giving individuals specific information about the health risks that affect them personally; health screening offers a powerful incentive to Marathon take positive action – either to seek treatment or Mini to make changes in the way they live. nmc participated in the Mini Marathon-2012 Conducted by Indian Social Centre, Al Ain to raise awareness on the harmful effects of carbon emission on the Green city by Medical Team from NMC Specialty Hospital providing Ambulance and Nursing support on Friday, 9th March-2012. This is the part of NMC LLC, Dubai comprised of Dr. Kandy Kaul (GP), healthcare’s initiative towards creating public awareness and community social responsibility. Mr. Hathim and Sr. Maya.

nmc healthcare applauded for community awareness services

NMC on nmc healthcare applauded and recognized for the contribution to raise AIR awareness on healthy living and well-being during Keep Fit Dubai Campaign, 2011. Dr. Shalini Arya (M.B.B.S., M.D), Another topic of discussion was Polycystic Keep Fit Dubai dubbed as the “Largest Fitness Gynaecologist at New Medical Centre Sharjah Ovarian Disease and Infertility. Its known that at Campaign” in the Gulf was organized by Sheikh presented Radio Clinic show on Hum FM 106.2 present 1 in 12 women is suffering from the Mohammed Bin Rashid Al Maktoum Sports on Saturday 10th and 17th March. This was said disease although this disease is not fatal and Physical Fitness Program, Dubai Police 1 hour live show where doctor spoke about however it remains the main cause of infertility. Sports Affairs Department and NMC Healthcare “Cervical Cancer Screening” and “Detection and The show was aired for 1 hours between 1 participated as a healthcare partner. Management of Polycystic Ovarian Disease and pm and 2 pm where listeners across the UAE could listen to the doctor and also put forth their NMC Healthcare offered a wide array of free Infertility”. The topics were carefully selected medical tests and health screening programs considering the current health need of the questions by either calling the studio or sending text messages during the show. including glucose, blood pressure and body region. mass index. 4 | e-newsletter | April - 2012 | nmcian’s monthly communication | e-newsletter | April - 2012 | nmcian’s monthly communication

ANTI- SMOKING CAMPAIGN

nmc healthcare participated as healthcare partner in Anti-Smoking Campaign organized by Al-Qasba, Sharjah. As part of the campaign, Al Qasba organized a weekend event for anti-smoking campaign including sharing of experience on quitting smoking, discussions including Question and Answer sessions with health professionals, anti- smoking workshops for kids and fun games for smokers and non-smokers.

Walk-A-Thon against Cancer nmc healthcare participated in the under the patronage of Sheikha Latifa Bint Walk-A-Thon against Cancer organized by Mohammad Bin Rashid Al Maktoum. Being Dubai Police Sports Affairs Dept. under Sheikh the only private healthcare provider invited Mohammed Bin Rashid Al Maktoum Sports for this event, NMC Healthcare’s efforts were and Physical Fitness Program at Dubai Police recognized by the authorities in form of special Stadium on 16th March 2012. The event was appreciation and memento. nmc as preferred employer of choice

nmc as preferred employer of choice for the recently concluded HCT career Fair. The Higher Colleges of Technology’s Abu Dhabi Women’s College held a one-day Career Fair on 22th March , where almost three dozen prospective employers mingled with hundreds of interested students and alumnae. NMC Healthcare as preferred employer of choice interacted with graduating students trained in information technology, business, applied media, health sciences, education, and engineering. Other major organizations that represented at the Career Fair included those in banking, petroleum, consulting, education, and insurance and tourism sectors. | e-newsletter | April - 2012 | nmcian’s monthly communication 5 | e-newsletter | April - 2012 | nmcian’s monthly communication

Dr. B R Shetty recieving memento from Beiersdorf at the annual conference of NIVEA held in Vietnam

Dear Colleagues, Good day !

Thanks I think, Half a Century, Fifty, is a significant milestone in any individuals life !

for the I am pleased to inform you that I have successfully performed 50 +, Open Heart Surgeries in NMCSH, Dubai, which includes help.... high risk/ critically ill patients, with %, ZERO percent mortality and morbidity. I am indebted Maricel Trinidad Mondragon Connect with us, stay tuned to my entire team of Cardiothoracic surgery / Senior Nurse In-Charge (BR Medical Suites) & share the experience Cardiac Anesthesia- Dr.Kelkar / Perfusionist- Mr.Sherine/ ICU Nursing staff/ Cardiologist, They come inside the theatre Dr.Abbas,DrSandip,Dr.Murali and allied Before you know it, departments, and specially to Cardiac Surgeons Dr.Dinesh and Dr.Pradeep, without whose help Looking, sneaking and checking is excited to have a presence on Social Media. By connecting with us, you'll and co-operation I could not have reached this When the time they can do the learn about scheduled events, news, magic figure. cleaning. videos, download health tips and be Sorry for sometimes we treated you introduced to some of our featured My thanks are due to Padmashri Dr.BR.Shetty physicians. The best part, however, is wrongly that you can interact with us... and we MD & CEO and Dr.CR.Shetty Gr.MD, for giving Displaced our hard days with you badly encourage you to do so. We are me this opportunity and have been the guiding looking forward to having a But the end of the day we’ve force. I am grateful to my wife Damayanthi conversation with you, your and son Nikhil,who have been understanding, done our work perfectly neighbours, patients, employees, families and friends. encouraging and put up with my late hours I want you to know that of working and invariably missing some social For more details: log on It’s just because of you, www.nmchealthcare.com events which comes as a bonus with this Being so helpie! or call +971 2633 2255 profession ! Lastly but not the least , I thank email: [email protected] all those patients, who had faith in me and Share the Experience submitted to my Knife, without them , I will be Follow us on: nowhere !!!

With warm regards We encourage you to take every opportunity to connect with us. Dr.Madhu Staff offers

20% to 50% Discount on b r a n d e d eye wear Offer only for nmc employees and their families*

nmc opticals Near nmc specialty hospital Abu Dhabi, Tel: 02 633 2255

nmc hospital building, Opposite Abu Hail Metro stn, Dubai, Tel: 2621217

Our International Brand Collection

UAE Exchange is delighted to offer

the following beneﬁts to nmcians nmcian’s monthly communication across all of its branches in the UAE.

• A 50% discount on the nmcian’s monthly communication Remittance Service charges to any country* has arrived and we want to hear • Attractive currency your views and ideas. You can rates to NMCians** send comments and suggestions on email to Eva Kernova, *Only 50% of the service charges will be at [email protected]. charged at the time of transaction for all Account If you have a news story you would Credits and Xpress Money Transactions. For eg. The normal service charge for a Direct Credit or like to share with the rest of the Xpress Money to India is AED 15/- but an nmc family, an interesting hobby, nmcian who hold UAE Exchange Silver Card or even just a great photo or story, needs to pay only AED 7.50/- which is 50% of email Eva. the charges. Similarly for all other corridors. Remember: nmcian’s monthly **All nmcians who hold UAE Exchange Silver communication is your newspaper Card will be offered discounted and the most so get involved! competitive rates in the market.