Monthly Reports

MONTHLY REPORTS

JUNE 2018

ASSISTED HOUSING

Housing Authority of the City of Austin Established in 1937

To: Michael Gerber, President & CEO From: Lisa Garcia, Vice President of Assisted Housing Subject: Monthly Report Date: 7/2/2018

Summary of Total Families Housed for all Rental Assistance Programs for June 2018 Housing Choice Voucher Program 5,194 Mainstream Vouchers for persons with disabilities 59 TBRA Homeless Program 37 Continuum of Care Grant (COC) 68 SRO 48 Total Housed all Rental Assistance Programs 5,406 Total Rental Assistance Paid all Programs $4,287,367

Housing Choice Voucher Program

Vouchers Current Vouchers ACC Current Monthly HAP Approved Leased V01 5253 4513 $3,672,540 VPO 0 125 $93,082 TPV 3 2 $1,088 VASH 464 439 $262,255 FUP 85 79 $81,868 NED 36 24 $16,429 ICV 14 12 $9,620 Total Leased 5855 5194 $4,136,882

VMS 59 59 $43,922 VASH – Homeless Veterans; FUP – Family Unification Program; NED – Non Elderly Disabled; ICV – Conversion Vouchers; VMS – Mainstream Vouchers for non-elderly disabled persons VPB –absorbed incoming ports May 1, 2018

Issued Vouchers By Increment For CY 2018

Homeless Family Disability Elderly Month V01 VAWA Goodrich PH* VASH NED FUP Preference Preference Preference Preference January 10 10 0 0 0 0 0 0 15 2 6 February 21 10 3 8 0 0 0 0 12 0 2 March 0 0 0 0 0 0 0 0 11 1 0 April 53 3 15 4 3 2 25 1 13 2 2 May 0 0 0 0 0 0 0 0 11 7 1 June 22 8 7 5 0 2 0 0 7 3 0 Total by Increment 106 31 25 17 3 4 25 1 69 15 11 *-Reasonable Accommodation Total Vouchers Issued: 201 Applicants on Housing Choice Voucher Waiting List: 778

Issued Vouchers By Increment For CY 2017

Homeless Family Disability Elderly Month V01 VASH NED FUP Preference Preference Preference Preference January 11 4 2 5 0 0 1 0 February 5 3 1 1 0 3 2 0 March 28 9 9 7 3 8 0 0 April 5 5 0 0 0 4 0 0 May 7 7 0 0 0 5 0 0 June 0 0 0 0 0 11 0 0 July 0 0 0 0 0 13 0 0 August 0 0 0 0 0 14 0 0 September 0 0 0 0 0 9 0 0 October 0 0 0 0 0 9 0 0 November 0 0 0 0 0 10 0 0 December 0 0 0 0 0 11 0 0 Total by Increment 56 28 12 13 3 97 3 0

Total Vouchers Issued 2017: 156

Issued Vouchers By Increment For CY 2016

Homeless Family Disability Elderly Month V01 VASH NED FUP Preference Preference Preference Preference January 25 14 10 1 0 17 1 0 February 20 14 4 2 0 9 2 1 March 15 5 8 2 0 7 0 0 April 20 6 10 2 2 11 2 0 May 15 3 7 0 5 7 0 0 June 24 9 6 8 1 19 0 0 July 36 6 17 12 1 6 0 0 Aug 28 4 11 11 2 6 1 0 Sept 20 2 8 10 0 2 0 0 Oct 45 18 11 10 6 4 0 0 Nov 32 0 24 5 3 7 0 0 Dec 46 4 26 15 1 3 0 0

Total by Increment 326 85 142 78 21 98 6 1

Total Voucher issued: 431

Homeless Assistance Programs

SRO (Single Room Occupancy) * 50 units approved ACC Total Checks * Partnership with Foundation Communities Leased Paid (HAP) * Serves homeless individuals at Garden Terrace SRO 48 $23,222

TBRA (Tenant Based Assistance Program) * Partnership with the City of Austin, Salvation Army and Passages Collaboration. ACC Total Checks * Temporary rental assistance for homeless families; up to 24 months maximum Leased Paid (HAP) * Expiration Date of Contract: * Budget for Rental Assistance TBRA 37 $36,243

Continuum of Care Grant (COC) #1 * Grant renewed for an additional year for $608,898 ACC Total Checks * 5/1/2017 to 4/30/2018 Leased Paid (HAP) * Partnership with ATCIC and ASA * Serves homeless individuals or families with mental illness, substance abuse issues S08 68 $47,098 and/or HIV related disease.

AUSTIN PATHWAYS

Housing Authority of the City of Austin Established in 1937

Interoffice Memo

To: Michael Gerber, President and CEO

From: Catherine Crago, Strategic Initiatives and Resource Development Sylvia Blanco, Executive Vice President

Subject: Austin Pathways Report for June, 2018

Date: July 7, 2018

Austin Pathways’ roots are in educational scholarships. In June, preparations are underway to award thirty- seven HACA residents scholarships to pursue higher education on Friday, July 13. HACA ACC interns began an eight-week sprint which includes provisioning laptops for HACA scholars, conducting deployments and refurbishing a variety of donated devices. In June, funding was requested from multiple donors to improve mobility equity and transportation options for HACA residents. Two prototypes are underway toward an Affordable Housing Solutions “app” - one is being developed with the assistance of a large real estate analytics firm, the other is being developed by the City of Austin Technology Management’s High School Summer Internship program.

Two Austin Pathways programs received Awards of Merit from the National Association of Housing and Redevelopment Officers (NAHRO):

Involved Dads of Action Developing and Succeeding. Absent and/or unengaged fathers/father- figures with their children effect more than a family’s financial stability. Children with absent fathers are at-risk of experiencing social-emotional and academic issues. These findings are of significance since 60% of Housing Authority of the City of Austin (HACA) households are headed by a single female parent. In order to address this, the authority’s I-DADS innovative focus and approach included empowering and recruiting fathers/ father-figures who may or may not be on the lease for this program and having them identify, through self-reflection, course topics beyond parenting skills and/or workforce development that would aid them in improving their father-child and co-parenting relationships.

Ambassadors: Resident Change Agents for Innovation. What source could provide sustainable and scalable help for residents applying digital tools to the most pressing barriers in residents’ social and economic lives — digital literacy, energy efficiency, and transportation? Their fellow neighbors! Resident Digital, Energy and Mobility Ambassadors design and develop high-quality, cost-effective programs, build professional skills, and the community as a whole. Hundreds of Housing Authority of the City of Austin (HACA) residents, dozens of city decision makers and public, private, philanthropic partners have benefited from HACA Ambassadors’ work to solve residents’ everyday problems. HACA has already provided assistance to large and small housing authorities, helping several adopt this “user-centered design” model.

Austin Pathways Report for June, 2018 page 1

Mobility equity & Smart Work Learn Play. To continue mobility equity work and teaching HACA residents how to navigate Austin Pathways has requested $70,000 in funding from two donors. The funds would be used to hire Mobility Ambassadors to continue teaching HACA residents how to make “smart trips,” using digital tools to navigate transportation, and recommend meaningful partnerships. In July, about a dozen residents at Northloop will learn how to use a smartphone to get a free ride to healthcare appointments. Ride Austin and Lyft both have pilot programs that enable people to use the apps to reach CommUnity Care and United Healthcare appointments.

Each quarter more than 100 HACA residents find support from one of 13 resident computer lab volunteers - in fact HACA resident Lab Apprentices volunteer almost 500 hours per month. The City of Austin Grants for Technology Opportunities (GTOPs) has supported the program since 2015.

In June, the GTOPs expanded the scope of work to help hundreds of Austin residents in City-owned computer labs at DeWitty Center and South Austin Community Center. Austin Pathways with support from HACA Workforce Development coordinator Claudia Conner, recruited and conducted interviews. Five HACA residents were selected to serve in City of Austin Labs; the residents received special training in June. Lab Monitors (no longer “apprentices!”) are paid an hourly rate to work at the DeWitty Center and South Austin Community Center computer labs. This is a one month extension ending July 31; new lab monitors will be encouraged to apply to the City CTC agency when full- and part-time positions are posted.

The summer cohort of 17 Austin Community College interns bring a wide variety of background and experience to their first IT internship. At slightly less than eight weeks, the internship is a sprint to provide education and training to about 100 HACA residents and to intake, refurbish and prepare about 150 devices HACA residents will earn in the Fall. In June, IT internship team members:

● Conducted five computer deployments to support youth and adults, including Family Self- Sufficiency (FSS) participants who receive webcams so that they can meet and share screens with FSS coordinators. ● Wiped, reimaged and installed Microsoft Windows and MS Office on 30 laptops in partnership with the GTOPS PC Community Loan program; some laptops will be loaned to the 2018-2019 HACA Scholar cohort. As a part of this effort the team will deliver a reimage and refurbish guide to the City of Austin’s MS Certified Refurbishing Center at the DeWitty Center. ● Provided technical support to 30+ residents, including providing five phone and in-person support sessions and surveying residents at Lakeside about their internet and voice-over-IP phone service. ● Helped onboard and began coaching four HACA resident lab monitors who are now working on an hourly basis in City of Austin community technology centers. ● Researched and identified two potential partners to provide donated smartphone wiping and repair programs; began developing guidelines for deployments of the smartphones to HACA residents. ● Conducted a review and quality control check of all inventory. ● Began learning to use Tableau, a visual reporting tool, to support JobsPlus reporting needs.

Media and Public Appearances On Tuesday, June 5, tabled at Austin CityUP June Member event Realizing the Potential of Internet of Things with speakers from ARM, IBM Watson, Dell/EMC, Cisco and City of Austin.

June 7, 2018, with the City of Austin, participated in the NTIA’s Smart Inclusive Communities working group.

Participated remotely in IEEE Digital Inclusion through Trust and Agency Summit, June 19, 2018.

Austin Pathways Report for June, 2018 page 2

COMMUNICATIONS

June 2018 Communications Report

Beth Phillips, Communications Manager Housing Authority of the City of Austin Public Relations

The following is the Housing Authority of the City of Austin communications report for June 1-30, 2018.

Media Mentions

June 6: NPR Marketplace, HUD Proposal to Raise Rents https://bit.ly/2zhGI4j

June 15: KXAN, Family Eldercare Fan Drive https://bit.ly/2KrBNTu

June 19: Austin Monitor, City Council Approves Chalmers Courts Project https://bit.ly/2z4rRdh

June 25: Affordable Housing Finance AAHC's Partnership With Enterprise Community Investment https://bit.ly/2Kks0ul

JUNE 2018 MONTHLY REPORT HACA | 02 Social Media - HACA

Facebook

85% 3,192

people currently like of HACA's Facebook HACA on Facebook. followers are women.

There is room for growth with our male The majority of our Facebook audience is audience, which makes up 15% of our English-speaking Austinites age 25-34. Facebook followers.

What We Did

The communications manager drafts a social media editorial calendar each month, and updates HACA's and Austin Pathways' Facebook and Twitter pages at least once a week.

Results: Post Reach

03 | HACA JUNE 2018 MONTHLY REPORT Social Media - HACA

Facebook Net Likes

Facebook Post Engagement The post that received the most engagement on HACA's Facebook page this month (9.2K people reached; 1.2K post clicks; 438 reactions) was a notification about the upcoming HCV Section 8 waitlist opening Sept. 17-24.

04 | HACA JUNE 2018 MONTHLY REPORT Social Media - HACA

Facebook Post Engagement (Continued)

05 | HACA JUNE 2018 MONTHLY REPORT Social Media - HACA

Twitter

665

people currently follow HACA on Twitter.

06 | HACA JUNE 2018 MONTHLY REPORT Social Media - Austin Pathways

82% peop8le cu8rren5tly follow HACA on Facebook. of Austin Pathways' Facebook people currently like followers are women. Austin Pathways on Facebook.

Facebook Net Likes

Facebook Post Reach

07 | AUSTIN PATHWAYS JUNE 2018 MONTHLY REPORT Social Media - Austin Pathways

Facebook Post Engagement The post that received the most engagement on Austin Pathways' Facebook page this month (373 people reached; 12 post clicks; 18 reactions) was a people currently follow scholarship spotlight feature about Rosewood resident Dorothy Howard. HACA on Facebook.

08 | AUSTIN PATHWAYS JUNE 2018 MONTHLY REPORT Social Media - Austin Pathways

Twitter

176

people currently follow Austin Pathways on Twitter.

09 | AUSTIN PATHWAYS JUNE 2018 MONTHLY REPORT Websites

What We Did

Updated HACA’s news blog Updated One Voice newsletter link for June Updated the website calendar Updated the bid/RFP page Received & forwarded messages from hacanet.org’s contact us page to the appropriate staff members/departments Updated the intranet page with current announcements Updated appropriate pages with information about the Housing Choice Voucher Section 8 waitlist opening Sept. 17 through 24. Created new hero images for the HACA website notifying visitors about the Housing Choice Voucher Section 8 waitlist opening in September Improved readability and SEO on the Austin Pathways webpage Posted Scholarship Spotlights on the Austin Pathways webpage to generate interest in the upcoming scholarship ceremony on July 13.

10 | HACA JUNE 2018 MONTHLY REPORT Websites - HACA

Google Analytics Snapshot June 1-30, 2018

Audience Overview Users – Number of total visitors to hacanet.org Sessions – user interactions with hacanet.org that take place within a given time frame. Bounce Rate – When a visitor comes to the site and leaves without visiting a second page before exiting. The lower the bounce rate, the better. Average bounce rate is 50%. Session Duration – Time spent on site reading or browsing

Acquisitions Organic Search – Visitors conduct a keyword search, notice hacanet.org, and click to the site. Direct – A visitor types in www.hacanet.org directly. Social – A visitor is on one of HACA's social networks and then links over to hacanet.org. Referral – A visitor arrives at hacanet.org from another website.

11 | HACA JUNE 2018 MONTHLY REPORT Websites - Austin Pathways

Google Analytics Snapshot June 1-30, 2018

12 | AUSTIN PATHWAYS JUNE 2018 MONTHLY REPORT Newsletters

One Voice, June 2018

1,839 >200 HACA residents receive a printed One Voice newsletter each month; stakeholders receive an e-version Family sites also receive a Y.E.S. of One Voice each month Newsletter insert

What We Did

This month’s One Voice featured information about the Assessment of Fair Housing survey. Other articles included a story encouraging HACA youth to enter the What Home Means to Me poster contest, Free Minds application opportunities for residents, computer help at Salina/Rosewood, as well as a few snapshots of HACA youth participating in STEM programming. As always, the newsletter also included a resident gift card contest and an events calendar.

13 | HACA JUNE 2018 MONTHLY REPORT Newsletters

Week in Review (2 sent in June 2018)

~73%

of HACA employees typically open the Week in Review

According to Constant Contact analytics.

What We Did

Each Monday, emails go out to all HACA employees giving an update on events at the agency over the past week. These announcements are also now posted to HACA’s intranet page in an effort to gain more exposure and encourage employees to use the intranet.

HACA Highlights, June 2018

The June HACA Highlights featured a story about HCV earning a perfect score on this year's SEMAP review. The newsletter also included information about a fair housing survey, Employee of the Quarter, SW NAHRO awards, and a Community Vision Award from the American Institute of Architects, and RSVP information about a spring employee picnic at the Round Rock Express game at Dell Diamond in Round Rock.

14 | HACA JUNE 2018 MONTHLY REPORT Overall Communications

Meltwater Dashboard, June 2-30, 2018

16 | HACA JUNE 2018 MONTHLY REPORT Overall Communications

What We Did

Participated in various committees including RAD, ERC, and the HCV waitlist committee Continued editing the 2017-2018 annual report Posted various photos on HACA's Flickr account Took photos at the Family Eldercare Fan Drive distribution at Chalmers Courts Updated agency news/announcements on the HACA Intranet page Continued working on the program booklet for the Austin Pathways HACA Scholarship Ceremony on July 13 Continued working on the display board for the RPT NAHRO Award of Excellence nomination Created a brand guide for Austin Affordable Housing Corporation & posted all final subsidiary brand guides on HACA's intranet page for easy access Created posters for HACA's community computer labs with lab hours and Austin Pathways contact information Replaced the antiquated USB stick digital signage in the Central Office TV lobby with web-based TruDigital signage system (on a trial basis). Started brainstorming theme ideas for the 2019 Resident Calendar Set up an interview with Austin Pathways HACA Scholarship recipient Sayuri Byrd for CBS' "Making a Difference" segment featuring Capstone Title's $10,000 contribution to HACA's scholarship fund.

14 | HACA JUNE 2018 MONTHLY REPORT

FINANCE

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HOUSING & COMMUNITY DEVELOPMENT

Community Development Report for June 2018

Featuring: Health and Wellness Programs and Partnerships

* Community Development reports will now feature one program area per month (youth, workforce development, health and wellness and grants). This will be on a repeating cycle so that each program area is reported on once per quarter/ four times annually. Due to varying partner reporting and contract dates, some data may reflect services provided during the previous month or two months prior. This report provides information on services delivered in May 2018 and June 2018 (as noted).

Family Eldercare / Elders Living Well! To proactively address barriers to aging-in-place, on-site Service Coordinators provide needs assessment, service coordination, case management, educational seminars, benefits counseling, and referral to evidence-based practices at each of HACA’s Elderly/Disabled designated properties. In partnership since 2009, services are now maintained through HACA funding, as well as City of Austin Social Service and St. David’s Foundation grants to Family Eldercare.

Property Number Served in May (*June report not yet provided) North Loop 95 elderly, 28 used Service Coordination in May Gaston 62 elderly, 21 used Service Coordination in May Lakeside 108 elderly, 46 used Service Coordination in May RW/Salina** Included with the Family Eldercare report for HACA family sites. TOTAL: 95 residents used Service Coordination in May

A new service coordinator, Armenthis Shackleford, started at Northloop in May. Residents and staff have praised her work with the residents. 39 residents purchased deeply discounted, reduced-fare bus passes from FE. No residents received direct financial assistance in May. Programs with the highest level of participation this month included: Mobil Art (Lakeside) Stay Strong Fitness and Exercise (Northloop). Gaston was limited to special RAD activities due to the construction onsite. Services with the highest utilization during May included: Benefits/Entitlements/Insurance enrollment and support; home management; monitoring services and general information and referral.

Elderly/Disabled Services Coordinator for HACA Family Properties: October 2017 was the first month of a new contract with Austin Pathways providing a service coordinator to serve Chalmers Court, Rosewood/ Salina properties. The new Service Coordinator “floats” to assist residents at properties as needed. The staff member currently offices out of Chalmers and Rosewood/ Salina. The FE service coordinator position will be moving to an office at Santa Rita in July and start to serve residents there- in addition to Chalmers, Salina and Rosewood. Services to other seniors living at family sites will continue on an as needed basis.

Property Number Served: May 2018 Number of Resident Contacts Chalmers 38 80 Salina** 10 25 Rosewood** 9 23 Thurmond 1 1

TOTAL 58 129

Central Texas Food Bank: Senior Program: HACA has a partnership with the Central Texas Food Bank (CTFB) to participate in the federal Senior Grocery Program. This program provides seniors 60+ (at or below 130% of the Federal Poverty Guideline) with 30 pounds of shelf stable groceries and cheese monthly, at 15 HACA properties. As June 2018 are 356 active participants at the 15 HACA sites that offer Commodities Senior Food Program.

7/5/18 1

Boxes are delivered to each property on the 2nd, 3rd and 4th Mondays of the month, based on the following schedule.

2nd Monday of Month Lakeside – 8:00 to 9:30 AM, Gaston – 10:30 AM to Noon, Goodrich – 1:00 to 1:30 PM, Bouldin Oaks – 2:00 to 3:30 PM 3rd Monday of Month North Loop – 8:00 to 9:30 AM, Thurmond – 10:00 – 10:30 AM, Georgian 11:00 – 11:30 AM, Coronado Hills – Noon to 1:00 PM 4th Monday of Month Chalmers – 10:00 to 11:00 AM, Santa Rita – 11:00 – 11:45 AM, Rosewood – Noon to 1:00 PM, Booker T. Washington – 1:00 – 2:00 PM

Summer lunch program for children: The summer lunch program for children began at eight HACA sites in June. The Central Texas Food Bank is supplying nutritious meals to children age 0-17 at Booker T. Washington, Bouldin Oaks, Coronado Hills, Georgian Manor, Manchaca Village, Northgate, Santa Rita and Shadowbend properties. Children receive nutritious lunches- also through the federally funded Summer Food Service Program, through the onsite Boys and Girls Club programs at Chalmers Courts, Meadowbrook and Rosewood/Salina.

At Bouldin Oaks and Shadowbend, youth are participating in Health Start, a nutrition education program, co-located with the summer lunch program. Parents are encouraged to participate so that the whole family can learn how to eat happy and healthy.

Health and Wellness Report - All residents City of Austin will be hosting walking groups called “Walk TX”. The 10-week session is free and fun for all adults 18 years and older. A representative from the City of Austin will meet with the residents, help them select a leader, and the ‘walk’ is on! HACA staff is working with the HACA APD Liaison to combine “Neighborhood Watch” with the Walk in Texas groups that are starting soon at Bouldin Oaks Northloop, Northgate and Santa Rita. Stronger Austin Zumba and Nutrition classes will start July 19 at Meadowbrook

The Meadowbrook Boy and Girls Club youth are working in the Meadowbrook garden this summer and learning about healthy, nutritional foods.

Health and Wellness Program Development

HACA has been chosen to receive a $40,000 planning grant from the Corporation for Supportive Housing (CSH) and Council of Large Public Housing Authorities (CLPHA), with funding provided by the Robert Wood Johnson Foundation, for a joint project with United Healthcare Community & State. This project brings together leaders in the housing and healthcare sectors to help improve the health of public housing residents and HCV participants. The core components of this six-month planning grant are: data sharing between HACA and United Healthcare to identify residents' health needs; identifying resident/community health needs among to identify an area of focus; and developing intervention to address resident/community health needs to improve health outcomes. These funders were particularly excited about HACA new partnership with Dell Medical School and Central Health/CommUnity Care Clinics. To implement this project and other HACA health and wellness goals, HACA will be bringing on a “Health and Wellness Catalyst” to leverage and build our health partnerships and create Community Support for Healthy Living at HACA Properties.

American Lung Association: The University of Texas at El Paso, with the support from the Texas Department of State Health Services (DSHS) Tobacco Prevention and Control Branch, is available to provide technical assistance and information related to smoke-free public housing policies and smoking cessation resources for Texas public housing residents. The American Lung Association is part of this project, and has offered training for community health workers through their Cessation Navigator program. Cessation Navigators help residents start on the path to a smoke-free life and keep them encouraged until they quit for good. HACA will offer this training in the fall, to residents who are interested in serving as Community Health Workers for the Community Support for Healthy Living initiative.

7/5/18 2

Housing Authority of the City of Austin Established in 1937

HOUSING AND COMMUNITY DEVELOPMENT

To: Michael Gerber, President and CEO

From: Pilar Sanchez, Vice-President of Housing and Community Development

Subject: Housing Operations: July 2018

Date: July 5, 2018

The following is a summary of activities within the Housing and Community Development Department during the period of 6.1.18 to 6.30.18

Inspections: Annual Inspections/Uniform Physical Condition Standards (UPCS): There are a total of 1,839 units subject to HUD and TDHCA UPCS inspections within the Public Housing portfolio. In addition, HACA is also required to conduct inspections of its properties on an annual basis. ● FY 17-18 UPCS Annual Inspections have been completed. ● FY 18-19 UPCS Annual Inspections are tentatively scheduled to begin August 2018.

HUD/TDHCA Inspections: ● Manchaca Village’s TDHCA post construction and UPCS inspections were completed on April 12, 2018 with a final UPCS score of 99. ● Shadowbend’s TDHCA post construction and UPCS inspections were completed on April 20, 2018 with a final UPCS score of 100. ● North Loop’s TDHCA post construction and UPCS inspections were completed on May 22 and 23, 2018 with a final UPCS score of 100. ● Georgian Manor’s TDHCA post construction and UPCS inspections were completed on June 28, 2018 with a final UPCS score of 99. ● We anticipate Northgate’s TDHCA post construction and UPCS inspections to occur in July. HUD PHAS inspections are due to occur this year for all properties except Santa Rita. HACA currently has 7 properties listed on the REAC Reverse Auction Program. Lakeside, Chalmers Courts, Northgate (Scattered Sites), Booker T Washington (Scattered Sites), Shadowbend (Goodrich), Thurmond Heights, and Rosewood Courts are listed on the preview auction 811. The proposed auction date is 7/14/2018 with a period of performance of 7/23/2018 - 10/22/2018. HACA is working to cancel these inspections due to RAD conversions and construction. If HUD schedules an inspection at any other property and rehabilitation is still in progress or pending to start, HACA has and will request postponement.

● Latest UPCS inspection results from REAC:

Average Score 96

Property Inspection Date Score Santa Rita Courts 3/4/16 95c* Booker T. Washington 4/22-24/2015 99b Rosewood / Salina 4/7/14 93b Meadowbrook Court 4/9/14 91c* Chalmers Courts 4/10/14 91c Bouldin Oaks 4/11/14 93c Northloop 5/28/14 99b Lakeside 5/29/14 99b Gaston Place 5/30/14 99b Thurmond Heights 6/5/14 95c Northgate / Coronado Hills 6/21/14 97b* Georgian Manor 6/26/14 96b Shadowbend, Manchaca Village, 6/30/14 99b* Manchaca Village II, and Goodrich

Occupancy: ● Elite Data: Current occupancy is 98.02% reflecting 15 active vacancies. There are also 28 units in Modernization/RAD Hotel status at Thurmond Heights; 17 units offline at Goodrich- 1 approved to be off-line to be used as a RC Non-Dwelling office space and 16 reserved for RAD Rehab; 1 unit off-line at Lakeside is being used as a Non-Dwelling office space for Family Eldercare; 1 unit off-line at Chalmers is being used as a Non-Dwelling office space for the Jobs Plus program; ● Turnaround time from 5.01.18 – 5.31.18 was 13.0 days.

Safety: Currently, there are 54 Officers on contract with HACA and available to patrol our communities.

PIC and EIV Reports:

The following reports were reviewed last month; PIC and EIV reports will be updated in next month’s report, as the Trainer position is currently vacant.

● PIC Reports ● Occupancy and Aging Reports – An occupancy rate of 98.0.% with 15 active vacancies reported. There are 23 units approved by HACA for RAD Hotel and 13 HUD approved MOD units; 1 unit approved to be offline at Goodrich to be used as a RC Non-Dwelling office spaces (status has not been updated to MOD in PIC). 1 offline unit at Lakeside; 1 offline unit at Chalmers; 16 units at Goodrich and 3 units at Salina are being left vacant in preparation for Redevelopment or Rehab. ● Delinquency Report – PIC submission rate ending 5.31.18 (most current in PIC) was 99.72% ● Re-examination Report – Effective 5.31.18 (most current in PIC) Two (2) delinquent re-exams (both are pending evictions); ● Tenant ID Management Reports ▪ Possible Duplicate Tenant Report – One (1) - Working with Arkansas PHA to resolve. ▪ Invalid Tenant ID Reports – Zero (0)- report clear ● EIV System Reports ● Identity Verification Reports – ▪ EIV Pre-Screening Report ➢ Two (2) - 2 late re-exam due to pending eviction; SSA Screening Deficiencies Report ➢ Two (2) cases- under eviction; ● Deceased Tenant Report – One (1) - 1- unauthorized occupant under eviction; ● Immigration Report – Zero (0)- no information available; ● Multiple Subsidy Report – One (1) Case being worked by staff to resolve.

EIV Bad Debt Module: Has been updated with current information as of 3.31.18. Will be updated again once HCD Admin is trained and has access to the EIV system. Rent: Rent collection as of 6.30.18 was 97.1%.

Contract Rent/UA Updates:

Property/BR Effective Date Previous New Contract Previous UA New UA Size Contract Rent Rent

Gaston/1BR 8/1/18 $584 $595 N/A N/A

Gaston/2BR 8/1/18 $736 $750 N/A N/A

Gaston Annual Rent Potential is increasing from $708,096 to $721,440

Legal Report: 15 open cases are pending Arthur Troillo’s (legal counsel) action and recommendations.

End of Report

HUMAN RESOURCES

HOUSING AUTHORITY OF THE CITY OF AUSTIN

MEMORANDUM

To: Michael Gerber, President/CEO From: Gloria Morgan, Human Resources Director Subject: Monthly Report Date: July 7, 2018 For the month of June the Human Resource Department has:

Recruitment Efforts:

The Human Resource Department continues to build a direct pipeline of highly qualified and diverse potential candidates by continuing to partner with Workforce Commission (TWC), local colleges and businesses. This is evident by the amount of applications we receive. We had three (3) positions opened and we received over 94 applications and interviewed for over 34 applicants.

For the upcoming months we will continue to develop our partnership with TWC by continuing to support their endeavors and by continuing to participate in some of their events. Additionally, we will continue to post in the local college’s job sites. In the month of June we advertised for three (3) positions using print (Austin American Statesman), Indeed, Job.com and other electronic sources including “Handshake” which allows for advertising at major colleges across the state of Texas.

Our data shows that in the past six (6) months our average days to hire were 79 days from when a candidate applies to the time they are hired. This is an increase of days to hire by 1.32% compared to May. The increase of days to hire can be contributed to positions being closed and the hiring departments have yet to review applications or schedule interviews. The Human Resource Department will work diligently with the hiring departments to expedite the hiring process and continue to improve our hiring process.

Received and reviewed 94 applications for employment and coordinated 34 interviews.

PRESIDENT/CEO’S REPORT TO BOARD OF COMMISSIONERS By Gloria Morgan, Human Resources Director Number of Employees as of July 7, 2018 = 241 Regular Full Time – 239 Part Time – 4

NEW HIRES (2) June 8, 2018– July 7, 2018 Elkhazin, Isra Senior Accountant I Finance

Linder, Destiny TRACS Data Analyst SHCC

TERMINATIONS/ RESIGNATIONS (4) – June 8, 2018– July 7, 2018 R=Resigned T = Terminated L= Lay Off A = Abandonment G =Grant Assignment Ended = E Carter, Larry (T) Workforce Development Manager Housing & Community Development

Rensing, Kelly (T) Property Manager II Housing & Community Development

Saijid, Hana (R) Staff Accountant Finance

Webster, Wesley (R) Truck Driver/Fleet Assistant Operations

The Housing Authority of the City of Austin OPEN POSITIONS (2) as of July 7, 2018

POSITION DATE POSTED DEPARTMENT Workforce Development Manager 06/22/2018 Housing & Community Development Property Manager II 07/02/2018 Housing & Community Development

Southwest Housing Compliance Corporation OPEN POSITIONS (0) as of July 7, 2018

POSITION DATE POSTED DEPARTMENT

Human Resource Diversity Monthly Report

51 32 31

Hispanic or Latino Males 13.1% Hispanic or Latino Females 25.0% White Males 20.9% Black or African American Males 3.7% Native Hawaiian or Other Pacific Islander Males 1.2% Two or More Races Males 0.4% 50 61 White Females 20.5% Black or African American Females 12.7% Native Hawaiian or Other Pacific Islander Females 2.0% Asian Females 0.4% Total: 100.0%

13 9 51

Ethnicity Gender 120

100

Asian 80 Black or African American Hispanic or Latino 60 Native Hawaiian or 101 Other Pacific Islander 93 Two or more races 96 40 White F 60.7% M 39.3% 20 40 Total: 100.0% 8 148 0 1 1

Asian White

Hispanic or Latino Two or more races

Pacific Islander Black or African AmericanNative Hawaiian or Other

7/6/2018 Page 1 of 1

MANAGEMENT INFORMATION SYSTEMS

Housing Authority of the City of Austin Established in 1937

Interoffice Memo

To: Sylvia Blanco, Executive Vice President

From: Andrea Galloway, Director of MIS

Subject: MIS Report for June 2018

Date: July 6, 2018

• MIS o Work orders completed – 417 o Security requests completed – 23 o Alarm incidents – 25 o Coordinating security projects for HQ, Eastland Plaza, and Northloop o Performed a cyber-security drill with a planned spam email release to staff • Laserfiche o Auto-filed 11,448 Waiting List purge letters (22,896 pages) o Finalizing VASH paperless process and trained staff o Finalizing SHCC MOR paperless process and testing with staff o Starting SHCC Vouchers and Contracts paperless processes o Implementing email inspection notifications to landlords • Admissions o Began working on technology needs for HCV wait list opening o Created shared location in Laserfiche for staff to store wait list files • Assisted Housing o Completed multiple data requests • Housing & Community Development/RAD o Locations moved to fiber - Shadowbend, Chalmers, Chalmers-Jobs Plus, Lakeside, Northgate, Georgian, Thurmond, Bouldin, Northloop, Santa Rita o Testing cellular burglar alarm at Georgian o Coordinating resolution of Yardi issues o Assisting with Yardi consultant review o Starting implementation of Rent Cafe o Completed multiple data requests o Submitted scope of work for Rehab Payments and Morning Report custom reports • Southwest Housing o Continued work on STARS (Servicing, Tracking and Reporting System) application o Started work on Vouchers STARS module

PLANNING & DEVELOPMENT

Housing Authority of the City of Austin Established in 1937

PLANNING & DEVELOPMENT MONTHLY REPORT

To: Michael Gerber, President & CEO

From: James Teasdale, Planning & Development Director

Date: July 6, 2018

CFP and Other Funds Status:

CFP Year Implementation Schedule Current Status Obligated Expended Obligated Expended 2016-727 CFP 90% 100% 100% 84% $ 2,454,926.00 4/15/2018 4/15/2020 3/31/2018 6/30/2018 Fully obligated $ 2,209,433.40 $ 2,454,926.00 $ 2,454,926.00 $ 2,072,622.85

2017-728 CFP 90% 100% 55% 55% $ 1,747,395.00 8/16/2019 8/16/2021 6/30/2018 6/30/2018 $ 1,572,655.50 $ 1,747,395.00 $ 964,194.95 $ 964,194.95

2018-729 CFP 90% 100% 20% 0% $ 1,672,283.00 4/30/2020 4/30/2022 6/30/2018 6/30/2018 $ 1,505,054.70 $ 1,672,283.00 $ 334,456.00 $ 0.00

PH/Capital Fund Program Projects Status:

 Interior Renovations, Final Phase IV, Rehab—Thurmond Heights—Thirty-one (31) of the thirty- two (32) Units in the program have been completed and released by the City of Austin and provided back to the HACA Housing Dept., for re-occupancy. The final Unit is complete, but required exterior electrical service modifications to meet code, per the City of Austin Inspector, in order to receive an electrical meter. These last 16 buildings on the site, and their 32 Units, have undergone substantial renovation, including improved floor plans for better functionality of spaces. Kitchens have adjusted cabinet layouts, relocated W/D connections, ceramic tile and vinyl plank & wood floors, new/upgraded trim and case work, tank-less WH’s for improved energy efficiency, all new wall & attic insulation, new energy efficient double-pane windows, complete new electrical wiring systems for higher capacity needs, and new, central HVAC systems that include high efficiency air conditioning. The exterior siding on each building has been replaced with sustainable cementitious siding and trim and receive full exterior re-painting, COA inspections and utility connections have delayed the final Unit releases. In process, with approx. 7 days to complete, subject to utility connections, and final inspections.

Project value = $2,070,333.00  Fencing Replacement—Rosewood---Replacement of the existing privacy fencing separating the Rosewood and Salina developments from neighbors on the south side of the property, as requested by site staff, and to relieve the work item from the developing RAD scope. In process. Project Value = Approx. $35,000  Heating Boiler Replacement—Lakeside—The existing heating furnace boiler is in need of replacement. P&D now working on the specifications and plan for removal of the old system and installation of a new heating boiler, to be in place for the 2018 winter months. In process. Project value = Approx. $90,000  Lighting Improvements—Santa Rita--Replacement of existing exterior wall-pack light fixtures on the residential buildings, as well as exterior lighting around the Office/Community Center & Maintenance Shop with all LED lighting for improved security and energy efficiency. This project will relieve the work item from the scope of work desired as part of the RAD transition. In process. Project Value = Approx. $ 20,000

Other/Non-Capital Fund Program Projects Status:  ADA Accessibility/Fair Housing Parking Improvements—Bouldin--Extensive renovation of selected parking areas of the sites’ seven (7) ADA Units, for improvement to, and compliance with, accessibility requirements. Assessments were completed, scopes of work were developed and bid. Award of Contract and Start of Work is waiting on HUD approval for Reserve for Replacement as a funding source. In process. Project Value=$88,270.  HVAC Renovations—HACA HQ—Currently working on needs related to the replacement of four separate roof-top-unit multi-ton HVAC systems serving the HACA Main Administrative facility. The equipment to be installed has been researched and selected for best efficiency and value. Design for the support structure is complete, and solicitation of that needed work is underway. In process.  Google IT Wiring—Working with Google installation design teams on all properties, to develop fiber installation strategy and plans. Google Fiber initial infrastructure wiring at Manchaca Village, Meadowbrook, Bouldin Oaks, Shadowbend, Booker T. Washington, Salina and Manchaca II, is now COMPLETE. Gaston Apartments infrastructure wiring is in now in place for only the first of four separate wings of that rehab project. In process.

Rental Assistance Demonstration (RAD) Projects Status:  RAD Transition, Phase 1--Planning & Construction & Completions—Bouldin Oaks, Georgian Manor, North Loop, Northgate West, Shadowbend Ridge, Manchaca II, Manchaca Village, and Coronado Hills—While address of typical punch work items still continues, Resident Unit rehab work was completed or reached substantial completion at ALL the selected developments, as required. Some site work, Unit punch outs, corrections, and fine-tuning is still underway with the A/E Design/Build team to ensure the best outcomes. COMPLETE-Project value = approx. $17,000,000+.  RAD Transition, Phase 1--Planning & Construction & Completions—Gaston Place—Resident Unit rehab work in Bldg.’s #1 & #2 has been completed, and all apartments in those bldg.’s have been re-occupied. Work on Bldg. # 3 has begun, and is in demo/re-framing stage. Some site work planning, design corrections and fine-tuning is still underway with the A/E Design/Build team and Contractor, to ensure the best outcomes. Bldg. #1&2 COMPLETE-Project value = approx. $8,000,000.  RAD Transition, Phase 2 Bidding—Rosewood, Santa Rita, & Thurmond Heights—Minimal scopes of work were developed for these three straight conversion sites, addressing significant repair needs and/or items and needs that could be found deficient under UPCS/REAC inspection protocols. Plans are currently in solicitation and project bids will be received July 25, 2018. In process.  RAD Phase 2 Straight Conversions—Planning & Construction--Meadowbrook & Booker T. Washington--Demolition of the selected existing retaining walls on the BTW site, scheduled to be replaced, was completed and new walls are being constructed. Playground equipment has been selected and ordered, and one playground at Meadowbrook is COMPLETE. New site security lighting poles and fixtures have been received, and the new pole-light bases are being drilled and poured. In-Unit sub floor repairs at BTW are COMPLETE. Sidewalks and concrete work at 2

Meadowbrook is COMPLETE. BTW Comm. Rm/Comm. Development Bldg abatement is COMPLETE, and rebuild work is underway. A leak in the underground piping of the Comm. Rm. has been discovered and work is underway to identify the location, excavate and make comprehensive repairs. Completion planned for mid-August, 2018, though some delays are already being encountered. In process. Project Value = approx. $2,160,000.00  RAD Phase 2 Re-Development —Goodrich— Proposed construction plan reviews, materials and finish selections, site amenity selections, etc., have all taken place with the developer, and all residents of the site have now been relocated. Solicitation and bidding is currently underway for the abatement and demolition of all bldg.’s and existing site improvements, in order to begin the site work for the new development. In process.  RAD Phase 2 Re-Development Planning—Chalmers South--Proposed construction plan reviews, materials and finish selections, site amenity selections, are all under way or complete with the developer. Abatement activities, needed prior to demolition work is about to begin on HACA’s two older Administration buildings, currently occupying the site. In process.  Waste Water Line Improvements—WW lines at tax-credit funded RAD re-hab developments were investigated for existing conditions and scopes of work developed to address deficiencies found, including line breaks, “bellies” and root intrusions. Subsequent work scopes, developed for North Loop, Georgian Manor, and Shadowbend Ridge, are COMPLETE. Work on the final site, Northgate West, is in starting stages now, and onsite work about to begin, now that the RAD Phase 1 work has been punched out and Contractors have vacated the site, along with their storage containers, that were in the way of the WW line work. Work has been difficult; with the inclusion of deep dig work that is under and around heritage trees on the sites, requiring slow and careful work to not damage root systems, as required by the COA. In process. Approx. 45 days to complete.

AUSTIN AFFORDABLE HOUSING CORPORATION

Housing Authority of the City of Austin Established in 1937

PLANNING & DEVELOPMENT MONTHLY REPORT

To: Michael Gerber, President & CEO

From: James Teasdale, Planning & Development Director

Date: July 6, 2018

CFP and Other Funds Status:

2017-728 CFP 90% 100% 55% 55% $ 1,747,395.00 8/16/2019 8/16/2021 6/30/2018 6/30/2018 $ 1,572,655.50 $ 1,747,395.00 $ 964,194.95 $ 964,194.95

2018-729 CFP 90% 100% 20% 0% $ 1,672,283.00 4/30/2020 4/30/2022 6/30/2018 6/30/2018 $ 1,505,054.70 $ 1,672,283.00 $ 334,456.00 $ 0.00

PH/Capital Fund Program Projects Status:

SOUTHWEST HOUSING COMPLIANCE CORPORATION

DATE: July 6, 2018

TO: Michael Gerber – President/CEO

FROM: Michael Cummings – Vice President

FOR: HACA Board of Commissioners

RE: June 2018 Monthly Report (Texas)

Below is SHCC’s Monthly Report for the above referenced period. SHCC met all Incentive Based Performance Standards (IBPS) requirements and is requesting all eligible basic fees earned.

SECTION I – INCENTIVE BASED PERFORMANCE STANDARDS

Management & Occupancy Reviews (IBPS 1) SHCC completed 28 MORs (Management and Occupancy Reviews sent to Owner) in the month of June.

Tasks # of MORs Performed this Month # of MORs Sent to Owner this # of MORs Closed this Month Month Totals 15 28 11

Processing of Rental Adjustments (IBPS 3) SHCC is currently processing or has processed 155 requests for rent adjustment. • 95 are currently being processed. None have exceeded the IBPS 30-day deadline. • 60 have been completely processed. All were completed within the IBPS 30-day deadline.

Review, Verify, and Authorize Monthly Vouchers (IBPS 6) SHCC processed all incoming vouchers for the month of July 2018 and paid subsidy on 560 contracts in the amount of $25,746,521.82 on July 2, 2018. 1 contract was funded with a net amount of $0 after deduction of the HUD mortgage offset.

Life Threatening Health & Safety Issues (IBPS 9) 1 Life-Threatening call was received during this reporting period regarding inoperable air conditioning and it was processed in accordance with IBPS established guidelines. NOTE: A Life-Threatening call is one regarding a condition that could cause injury, loss of life, threaten health or cause serious property damage.

Non-Life Threatening Health & Safety Issues (IBPS 10) SHCC received 38 Non-Life Threatening calls during this reporting period, all of which were processed in accordance with IBPS established guidelines.

A total of 39 calls were received this month, and a total of 47 were closed: 17 from this reporting period and 30 from previous months. A total of 22 calls remain open: all from this reporting period.

•••

1124 South IH 35, Austin, Texas 78704 phone 512.474.5332 • fax 512.437.3882 • TTY 800.735.2988 www.shccnet.org

•••

SHCC Monthly Report – Texas – June 2018 Page 2 of 2

Renewals of Expiring Contracts (IBPS 14) SHCC is currently processing or has processed 31 requests for contract renewal. • 27 are currently being processed. None have exceeded the IBPS 30-day deadline. • 4 have been sent to HUD for approval and/or funding. All were completed within the IBPS 30-day deadline.

General Reporting Requirements (IBPS 15) None to report.

SECTION II - GENERAL

Updated Work Plan Status Report None to report.

Training On June 5, 2018, the Compliance Department held a departmental staff meeting and training.

From June 20 to 22, 2018, 3 TRACS Data Analysts and 1 Compliance Specialist completed the Certified Occupancy Specialist (COS) training and certification exam provided by the National Center for Housing Management (NCHM).

Quality Control Activities The Quality Control (QC) Manager began a review of the SHCC HAP Department.

END OF REPORT

DATE: July 6, 2018

TO: Michael Gerber – President/CEO

FROM: Michael Cummings – Vice President

FOR: HACA Board of Commissioners

RE: June 2018 Monthly Report (Arkansas)

Below is SHCC’s Monthly Report for the above referenced period. SHCC met all Incentive Based Performance Standards (IBPS) requirements and is requesting all eligible basic fees earned.

SECTION I – INCENTIVE BASED PERFORMANCE STANDARDS

Management & Occupancy Reviews (IBPS 1) SHCC completed 4 MORs (Management and Occupancy Reviews sent to Owner) in the month of June.

Tasks # of MORs Performed this Month # of MORs Sent to Owner this # of MORs Closed this Month Month Totals 8 4 7

Processing of Rental Adjustments (IBPS 3) SHCC is currently processing or has processed 47 requests for rent adjustment. • 26 are currently being processed. None have exceeded the IBPS 30-day deadline. • 21 have been completely processed. All were completed within the IBPS 30-day deadline.

Review, Verify, and Authorize Monthly Vouchers (IBPS 6) SHCC processed all incoming vouchers for the month of July 2018 and paid subsidy on 211 contracts in the amount of $4,823,655.00 on July 2, 2018. 3 contracts were funded with a net amount of $0 after deduction of the HUD mortgage offset.

Life Threatening Health & Safety Issues (IBPS 9) There were no Life-Threatening received during this reporting period. NOTE: A Life-Threatening call is one regarding a condition that could cause injury, loss of life, threaten health or cause serious property damage.

Non-Life Threatening Health & Safety Issues (IBPS 10) 3 Non-Life Threatening calls were received during this reporting period, all of which were processed in accordance with IBPS established guidelines.

A total of 3 calls were received this month and a total of 4 calls were closed: 2 from this reporting period and 2 from the previous month. 2 calls remain open: 1 from this reporting period and 1 from the previous month.

•••

1124 South IH 35, Austin, Texas 78704 phone 512.474.5332 • fax 512.437.3882 • TTY 800.735.2988 www.shccnet.org

•••

SHCC Monthly Report – Arkansas – June 2018 Page 2 of 2

Renewals of Expiring Contracts (IBPS 14) SHCC is currently processing or has processed 9 requests for contract renewal. • 5 are currently being processed. None have exceeded the IBPS 30-day deadline. • 4 have been sent to HUD for approval and/or funding. All were completed within the IBPS 30-day deadline.

General Reporting Requirements (IBPS 15) None to report.

SECTION II - GENERAL

Updated Work Plan Status Report None to report.

Training On June 5, 2018, the Compliance Department held a departmental staff meeting and training.

From June 20 to22, 2018, 3 TRACS Data Analysts and 1 Compliance Specialist completed the Certified Occupancy Specialist (COS) training and certification exam provided by the National Center for Housing Management (NCHM).

Quality Control Activities The Quality Control (QC) Manager began a review of the SHCC HAP Department.

END OF REPORT