DUBAI HOSPITAL

SERVICE CATALOGUE KEY ICONS DUBAI

GENERAL ICONS TIMING HOSPITAL

LOCATION TIMINGS E-MAIL Dubai Hospital is one of the largest specialist tertiary hospital in the UAE, Dubai. TELEPHONE The hospital was opened in March 1983 as part FAX of Dubai Health Authority. It consists of 610 beds and 24 out-patient specialty clinics and 27/7 emergency department.

FOR WHOM? INFORMATION PAYMENT METHOD Dubai Hospital has several centres of excellence RECEIVED BY and provides comprehensive services in all healthcare disciplines relevant to the needs of the community. The centre of excellence includes the MEN WEBSITE CREDIT CARD following: • Cardiology centre WOMEN SERVICE CENTRE CASH • Haematology & Oncology centre • Nephrology centre • Ophthalmology centre CHILDREN CALL CENTRE • Rheumatology centre • Nuclear medicine and molecular imaging centre • Endocrinology centre SENIOR DHA APP. CITIZENS Contacts Dubai Hospital aims to provide easy accessible PEOPLE OF TYPING and high standard services to all Dubai and other DETERMINATION CENTRE Al Khaleej Street, Al Baraha, emirates citizens. PO Box 7272 Dubai, UAE

[email protected]

800342

Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of To call from outside UAE the latest date of update. Dubai Health Authority has the right to make any modification, revocation +971 4 219 8888 or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324. 24/7

First Issue 20-2-2020 CUSTOMER JOURNEY OUT-PATIENT

Accessing information Appointment Reaching the hospital Registration Payment Nurse assessment

1 2 3 4 5 6

Gathering information Taking appointment Finding suitable parking Counter in the Cashier counter Vital signs check-up registration area The patient can access DHA A referral letter from When the patient arrives The patient proceeds The nurse checks the website or call 800DHA or PHC is automatically at the hospital, a dedicated The patient provides one of the to the cashier counter patient’s vital signs use DHA App. to get the forwarded to the hospital, parking is available following documents: to pay the needed (blood pressure, needed information about the the hospital will book and accessible. − Valid Emirates ID service fees (if required/ temperature, weight, services provided, working an appointment and − Health card number insurance clearance). height, etc..). hours and physicians’ communicate it to − Insurance card 2 names available. the patient. − Valid passport (for visitors) 3 − UAE driving licence − GCC card

These steps are done when/if required

Physician assessment Laboratory Radiology Pharmacy Registration counter

7 8A 8B 8C 8D

Consultation and Giving samples Taking diagnosing via images Receiving medication Follow-up appointment medicine prescription The patient checks into the lab The patient checks into the The patient collects the The patient books a The physician assesses the patient, to provide samples requested by radiology room for imaging medications by visiting follow-up appointment as takes his/her history, then prescribes the physician (if required). diagnosis (if required). the pharmacy (if required). per the physician’s order the suitable medication, orders lab (if required). tests, and/or radiology tests (if required). Some tests may require a prior appointment (i.e. MRI, CT, etc) CUSTOMER JOURNEY IN-PATIENT Physician assessment Admission to Entering the hospital Appointment and order for admission Admission day Payment the hospital’s room

1 2 3 4 5 6

ED* admission PHC referral Taking appointment Physician assessment Counter in the Cashier counter In-patient room The patient arrives The patient takes A referral letter from The physician assesses admission office The patient proceeds The patient in the ED where a a referral from PHC is automatically the patient and decides The patient provides one of the to the cashier counter proceeds to the physician decides a PHC. forwarded to the hospital, if the patient should be following documents: to pay the needed in-patient room. if the patient is (check step 2). the hospital will book sent for admission. Then, − Valid Emirates ID service fees for admission an appointment and the physician sends the − Health card number (if required/insurance (check Emergency communicate it to order for admission. − Insurance card clearance). 4 Journey). the patient. − Valid passport (for visitors) 5 − UAE driving licence − GCC card

During the stay

Follow-up Laboratory Radiology Care provision Pharmacy appointment Patient discharge

7A 7B 7C 8 9 10

Giving samples Taking diagnosing via images Procedure/surgery Receiving medication Booking the appointment Discharge from the hospital Samples requested by the The patient is taken to the (if required) The patient collects the Appointment is given by the After completing the physician are done at the radiology room for imaging medications by visiting the hospital to the patient discharge steps and bedside of the patient diagnosis (if required). pharmacy (if required). (if required). the payment clearance, (if required). the patient is discharged.

*ED: Emergency Department *PHC: Primary Healthcare Centre CUSTOMER JOURNEY EMERGENCY Reaching the hospital Accessing either by ambulance Triage by ED* consultation information or individually category Registration Payment and medical care The patient in category T4 or T5, after triage, proceeds 1 2 3 to the 4 5 6 registration counter. Gathering information Finding suitable parking Nursing assessment Counter in the Cashier counter Consultation registration area The patient can access DHA When the patient arrives The patient proceeds website or call 800DHA or at the hospital, a dedicated The patient provides one to the cashier use DHA App. to get the parking is available The patient in of the following documents: counter to pay the needed information about the and accessible. category T1, − Valid Emirates ID needed service fees services provided, working T2 or T3 is − Health card number (if required). hours and physicians’ sent directly to − Insurance card names available. the emergency − Valid passport 6 room for (for visitors) 7 treatment. − UAE driving licence Discharge − GCC card

The patient When/if required is discharged 8A depending on Patient discharge results. and follow-up Laboratory Radiology Payment appointment Pharmacy or Admission

ED referral 8B for the 7A 7B patient 9 10 11 admission.

Giving samples Taking diagnosing or Transfer Cashier counter Appointment booking Receiving medication The patient checks into via images The patient proceeds The patient visits the The patient collects the the lab to provide The patient checks into the to the cashier counter registration counter to book medications by visiting samples requested by radiology room for imaging The patient to pay the service fees a follow-up appointment the pharmacy (if required). the physician (if required). diagnosis (if required). is transferred (if required). in the hospital out-patient depending on clinic (if required). 8C the condition to another facility. *ED: Emergency Department Nephrology (Kidney) Services Adult Nephrology Paediatric Nephrology Obstetrics and Gynaecology Services INDEX OF SERVICES Obstetrics and Gynaecology Ophthalmology (Eyes) Services Opthalmology (Adult/Paediatric) ADMINISTRATION SERVICES Optometry Orthopaedic Surgery Services Health Card Adult Orthopaedic Surgery Create New/Renew/Lost Health Card Paediatric Orthopaedic Surgery Birth Certificate Services Otolaryngology (ENT) Services Birth Certificate (New/Modify/Lost Services) Audiology Audio Vestibular Medicine Medical Report Otolaryngology (ENT) Issue New/Duplicate Medical Report Paediatrics Services General Paediatrics MEDICAL SERVICES Neonatology Rheumatology Services Anaesthesiology Services Rheumatology Anaesthesiology Urology Services Cardiology (Heart) Services Urology Adult Cardiology Interventional Cardiology Paediatric Cardiology SUPPORTIVE MEDICAL SERVICES Cardio-Thoracic (Heart and Chest) Surgery Services 8 Cardio-Thoracic (Heart and Chest) Surgery Medical Laboratory Services 9 Medical Laboratory Critical Care Medicine Services Adult Critical Care Medicine Mental Health and Psychology Services Paediatrics Critical Care Medicine Psychology Dental Services Nuclear Medicine and Molecular Imaging Oral and Maxillofacial Surgery Nuclear Medicine and Molecular Imaging Orthodontics Nutrition and Clinical Dietetics Services Paediatric Dentistry Nutrition and Clinical Dietetics Emergency Medicine Services Pharmacy Services General Emergency Medicine Pharmacy Obstetrics & Gynaecology Emergency Paediatric Emergency Medicine Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Endocrinology Services Occupational Therapy Adult Endocrinology Paediatric Rehabilitation Paediatric Endocrinology Physiotherapy Gastroenterology Services Speech Therapy Paediatric Gastroenterology Radiology Services General Surgery Services General Radiology Adult General Surgery Haematology - Oncology (Cancer Care) Services Clinical Haematology FACILITY FAQ Medical Oncology Paediatric Haematology-Oncology Facility FAQ Immunology Services Immunology and Allergy INTERCONNECTED SERVICES Internal Medicine Services Internal Medicine Interconnected Services ADMINISTRATION SERVICES Health Card Health Card

Create/Renew Health Card • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy A health card with an individual medical • Recent photograph of the applicant record number is being created for all patients • Electricity bill or proof of residence + copy in order to facilitate all transactions and registrations during all services in DHA’s facilities and maintaining patient’s records • Valid original passport of wife and husband + copy For Whom? and medical history. • Valid original Emirates ID of wife and husband + copy • Marriage certificate (with attestations required only for Wives of UAE Nationals marriage certificate issued outside the country + copy) UAE Nationals • Family book + copy Residents Renewal Process • Recent photograph of the applicant • Electricity bill or proof of residence + copy GCC Citizens • Upon expiration of the health card, an SMS is sent to the customer • Valid original passport of mother + copy • Valid original Emirates ID of mother + copy • Family book for mother issued from Dubai + copy Children of Service Limitations • Recent photograph of the applicant local mother Exemption of certain cases • Original birth certificate for the child + copy and valid original from the Commission’s decision. passport of the child + copy • For newborn, original birth certificate + copy

12 • Valid original passport (with valid UAE residence visa) + copy 13 Walk-in Service Charges • Valid original Emirates ID + copy Residents New Health Card • Recent photograph of the applicant • Electricity bill or proof of residence in Dubai + copy 120AED 70AED 25AED UAE National UAE National UAE National Sun - Thu adults children children • Valid original passport + copy, or 7:30am - 2:15pm (10 - 17yrs) (0 - 9yrs) valid original Emirates ID + copy Residents of Gulf • Proof of housing - work - study - investment in the Emergency 24hrs 320AED 220AED 120AED countries in Dubai Emirate of Dubai + copy Resident Resident children Resident children for patients only • Recent photograph of the applicant adults/wife of (10 - 17yrs) (0 - 9yrs) • Electricity bill or proof of residence in Dubai + copy UAE Nationals

Delivery Time 320AED 220AED 120AED • Valid UAE passport + copy GCC adults GCC children GCC children • Valid original Emirates ID + copy 10-15 minutes (10 - 17yrs) (0 - 9yrs) UAE Nationals with • Valid Marsoom + copy passports only • Electricity bill or proof of residence + copy 320AED 220AED 120AED • Recent photograph of the applicant Children of local Children of local Children of local mothers adults mothers mothers (10 - 17yrs) (0 - 9yrs)

Duplicate Health Card 70AED

Payment Methods Birth Certificate Services Birth Certificate Services

Birth Certificate (New/Modify/Lost Services)

A birth certificate in Arabic is issued according to the jurisdiction in the hospital in which Documents Required the delivery took place. An English version is UAE Nationals Issuance of Lost Birth Certificate for the provided, as a reference if requested. concerned person outside the country For Whom? • Valid original passport + copy Provide all the below documents and submit: The birth certificate includes the following data: • Valid original Emirates ID + copy • UAE citizenship + copy • An authorisation letter from birth UAE Nationals • Child’s name, father’s name, mother’s name • Original marriage certificate + copy certificate owner mentioning the authorised Residents • Nationalities of both parents person’s full name and completed • Religion Residents attestations as below: Expats • Child’s date of birth of the Hijri and Gregorian 1. UAE consulate attestation from the Visitors years • Valid original passport + copy foreign country • Place of birth • Valid original Emirates ID + copy 2. Ministry of Foreign Affairs attestation • Issuance and signature of the employee and • Original marriage certificate + copy in UAE the approval of the Director and seals (attestations from the UAE consulate and • Valid passport copies for the parents and from the Ministry of Foreign Affairs are the birth certificate holder Customers can apply for: required for marriage certificates issued • Issuing a birth certificate for a newborn in from outside UAE) Latifa Hospital Expats/Visitors 14 15 Walk-in • Issuing a copy, modification or replacement • Valid original passport + copy for the lost birth certificate issued from • Original marriage certificate + copy Latifa Hospital (attestations from the UAE consulate and from the Ministry of Foreign Affairs are • The concerned person or first-degree required for marriage certificates issued Sun - Thu relatives or other representatives with from outside UAE) Additional Documents 7:30am - 2:15pm official authorisation letter can request the service For police cases, communications and requests are made from legal affairs • For lost birth certificate services, the with an official letter Delivery Time submission of police letter is a must 30 minutes • Old birth certificate for Rashid Hospital from 30/12/1974 to 31/12/1979 can take Service Charges delivery notification from Latifa Hospital, (they have to collect birth certificate from 70AED Al Baraha Hospital) new certificate • Old birth certificate for Rashid Hospital for 70AED the year 1980 to be delivered from lost certificate Dubai Hospital 70AED • Old birth certificate for Rashid Hospital extra copy certificate from 01/01/1981 to 03/05/1986 to be delivered from Latifa Hospital Payment Methods Medical Report

Issue New/Duplicate Medical Report

It is a procedural service provided to customers based on their request. A medical report includes: For Whom? • The patient diagnosis and treatment UAE Nationals • The results of laboratory and radiology investigations Residents • The course of the treatment Expats GCC Citizens

Service Limitations • The medical report can only be issued if the last physician’s visit does not exceed 6 months 16 • Report can only be issued to the Walk-in customer or to a first-degree relative • A medical report form must be filled-out if the request is not from the customer Sun - Thu • For any other cases, the customer 7:30am - 2:10pm is directed to the Legal Affairs Department Emergency 24hrs for patients only

Documents Required (one of the following) Service Charges • Original valid Emirates ID • Original health card 270AED new report • Health insurance card • Copy of a valid residence • Original passport 120AED (for visitors only) copy of a report

Exemption for senior citizens (above 60 years old) Delivery Time and people of determination 10 working days Payment Methods MEDICAL SERVICES Anaesthesiology Services Cardiology (Heart) Services

Anaesthesiology Adult Cardiology

Anaesthesiology services provide pre, during Adult cardiology services include but are not and post operations anaesthesia care and limited to: interventions such as general anaesthesia, • Management of stable and non stable regional anaesthesia (spinal/epidural coronary artery disease anaesthesia) and conscious sedation, in • Management of valvular heart disease addition to offer pain management care which For Whom? For Whom? • Management of acute myocardial infarction all aim to ensure patients’ safety • Coronary angiogram and angioplasty and comfort. UAE Nationals UAE Nationals • Transcatheter mitral and aortic valve Residents Residents interventions • Transcatheter left atrial appendage closure Expats Expats • Adult congenital heart disease clinic Visitors Visitors • High-risk cardiac clinic • Heart failure clinic • Cardiac rehabilitation clinic • Management of cases of heart failure, hypertension and cardiogenic shock • Anticoagulation services • Cardiac electrophysiology and pacemaker services • Cardiac nuclear medicine, CT scans, MRI 20 services 21 • Cardiac rehabilitation Sun - Thu UAE Nationals • Non-invasive cardiac laboratory (e.g. 7:30am - 2:30pm Tue echocardiogram, dobutamine echo, exercise 8:00am - 1:30pm tolerance test, 24hrs blood pressure 4:00pm - 8:30pm monitoring, electrocardiogram, treadmill stress test, holter monitor) Delivery Time Residents 30 minutes Mon 3:00pm - 8:30pm Test Results • Test results can be viewed through the DHA App. Delivery Time • Visit the centre in case of critical results New Appointment 30 minutes

Follow-up Notes 15 - 20 minutes • Referral letter required from Primary Healthcare centres or • Referral letter required from private sector • Admission from A&E in case of emergency Cardiology (Heart) Services Cardiology (Heart) Services

Interventional Paediatric Cardiology

Cardiology Paediatric cardiology services provide diagnosis and treatment for children’s cardiac Interventional cardiology services provide problems (congenital or acquired cardiac and intravascular, catheter-based techniques cardiovascular abnormalities). in the treatment of patients with For Whom? cardiovascular diseases. For Whom? Those services include but are not limited to: • Postnatal and neonatal evaluation to UAE Nationals UAE Nationals rule-out congenital heart disease and early Preparation Steps diagnosis of critical congenital heart disease Residents Residents • Evaluate and manage patients with Expats Fasting overnight Expats congenital heart disease, arrhythmias and acquired heart disease (Kawasaki disease, Visitors Visitors viral myocarditis, rheumatic fever, etc) Test Results • Out-patient care paediatric cardiology clinics where thorough physical examination is • Test results can be viewed through conducted and also CXR, ECG, ECHO are the DHA App. performed when indicated • Visit the centre in case of critical results • Arrhythmia management • Manage patients with cardiac complaints in the emergency department 22 • Performing diagnostic and therapeutic 23 cardiac catheterisation Adult Congenital Heart Mon and Wed Disease Clinic 8:00am - 2:30pm st rd Service Limitations Every 1 and 3 Test Results Sun of every month • Patients with severe renal dysfunction 10:00am - 1:00pm • Patients with acute brain damage • Test results can be viewed through (hypoxic brain damage), brain Delivery Time the DHA App. haemorrhage or trauma 30 minutes • Visit the centre in case of critical results Delivery Time Depends on each case Cardio-Thoracic (Heart and Chest) Surgery Services Critical Care Medicine Services

Cardio-Thoracic (Heart Adult Critical Care and Chest) Surgery Medicine

Our services include but are not limited to: Adult critical care medicine services include but Providing care to patients requiring are not limited to: cardio-thoracic and anaesthesia including: • Monitoring and stabilisation of ICU For Whom? • Off pump or on pump For Whom? patients including ventilator management http://www.stvincenthospital.com/Services/ and invasive/non-invasive critical care heart-vascular-centre/coronary-artery-bypass- UAE Nationals UAE Nationals procedures grafting.aspx coronary artery bypass grafting • Conducting the necessary diagnostics tests Residents (CABG) Residents such as basic echography and ultrasound • Valvular heart surgery Expats Expats • Continuous Renal Replacement Therapy • Ascending aortic dissection/aneurysm repair (CRRT) Visitors • Minimally invasive cardiac surgery (MICS) Visitors • Invasive and non-invasive haemodynamic {mitral, tricuspid, ASD} monitoring • Surgery for cardiac tumours • Performing diagnostic bronchoscopy and • Surgery for pulmonary emboli percutaneous tracheostomy • Surgery for infective endocarditis • Paediatric and adult congenital heart surgery • ECMO (Extra Corporeal Membrane Oxygenation) service for cardio or pulmonary failure cases Test Results • Endoscopic vein or radial artery harvesting for 24 25 CABG cases • Test results can be viewed through • Thoracic surgery services including: lung and the DHA App. Sun mediastinal tumours surgery, lung biopsy, 24/7 • Visit the centre in case of critical results 8:00am – 2:00pm decortication for lung infection (empyema) surgery • as well as Video-Assisted Thoracic Surgery (VATS) for various lung conditions Delivery Time Delivery Time including pneumothorax Depends on each case New appointment 25 minutes We also provide surgical backup and anaesthesia Note service for: Pregnant women only should Follow-up • TAVI, Watchman device, Mitral clip and Mitral refer to Latifa Hospital for 15 minutes ballooning procedures at Dubai and Rashid these services Hospitals • Adult pacemaker programme including placement of CRTD devices for patients with Test Results failing hearts and for Cardioversion cases • Paediatric Cath Lab services (including complex • Test results can be viewed congenital anomalies, pulmonary artery through the DHA App. stenosis, etc.) • Visit the centre in case of • Cardiac anaesthesia backup for non-cardiac critical results surgery procedures in OT Covering referrals from private sector on cardiothoracic surgery cases Critical Care Medicine Services Dental Services

Paediatrics Critical Oral and Maxillofacial Care Medicine Surgery

Paediatrics critical care medicine services Oral and maxillofacial surgery services provide provide 24/7 comprehensive care for severely the diagnosis and treatment for many hard and sick infants and children or those who need a soft tissues diseases, injuries and defects in the high-level continued monitoring, intubation or For Whom? head, neck, face and jaws. For Whom? ventilation, single or multiple-organ support in a specialised in-patient unit. Those services include but are not limited to: UAE Nationals UAE Nationals • Temporomandibular joint managements Residents Residents • Tooth extractions Expats • Dental implant removal Expats • Dental trauma management Visitors Visitors • Oral inflammatory/Infection management • Oral lesions management • Pre-prosthetic surgery • Surgical root canal treatment • Oral rehabilitation under GA

Preparation Steps 26 27 Walk-in Medically compromised patients may have Sun and Mon to provide a referral letter from their 7:50am - 2:10pm respective physician for clearance.

24/7 Test Results Delivery Time Up to 40 minutes • Test results can be viewed through the DHA App. Delivery Time • Visit the centre in case of critical results Depends on each case Dental Services Dental Services

Orthodontics Paediatric Dentistry

Orthodontics services provide diagnosis and Paediatric dentistry services provide treatment of dental deformities as well as comprehensive care for the health of the irregularity between the lower and the children’s mouth, teeth and gum, as well as upper jaw. education for parents/care-givers regarding early prevention of dental caries and For Whom? Those services include but are not limited to: For Whom? oral diseases. • Comprehensive orthodontic treatment Those services include but are not limited to: UAE Nationals • Interceptive orthodontic treatment UAE Nationals • Orthognathic treatment • Paediatric dentistry Residents Residents • Tooth crowns for children Expats Expats • Dental restorations • Dental trauma management Visitors Test Results Visitors • Oral inflammatory/infection management • Test results can be viewed through • Interceptive orthodontic treatment the DHA App. • Pulpotomy of decideous tooth • Visit the centre in case of critical results • Preventive dental services • Root canal therapy • Teeth scaling and polishing • Complete oral rehabilitation under GA

28 29 Preparation Steps Sun and Thu Mon - Thu 7:50am - 2:10pm 7:50am - 2:10pm Medically compromised patients may have to provide a referral from dentists caries free and good oral hygiene.

Delivery Time Delivery Time up to 40 minutes up to 40 minutes Test Results • Test results can be viewed through the DHA App. • Visit the centre in case of critical results Emergency Medicine Services Emergency Medicine Services

General Emergency Obstetrics & Medicine Gynaecology Emergency

General emergency medicine services include but Obstetrics & Gynaecology emergency services are not limited to: include but not limited to management of all obstetrics and gynaecology cases per hospital • Management of medical emergencies triage policy. For Whom? (cardiology, internal medicine, nephrology, For Whom? oncology, endocrinology, rheumatology, This include initial assessment, stabilisation, UAE Nationals haematology) UAE Nationals management of all urgent/emergency cases • Management of surgical emergencies (general and directed admission to the specified ward. Residents surgery, cardiothoracic surgery, urology, Residents It also include management of all other semi Expats ophthalmology, Ears/Nose and Throat (ENT) Expats emergency and walk-in clinic cases on • Management of trauma patients (adult out-patient bases. Visitors and children) - initial management and Visitors stabilisation can be done at Dubai Hospital then transferred to trauma centre (Rashid Hospital) as indicated. Test Results • Management of all urgent/emergency • Test results can be viewed through care services, paediatrics emergencies of the DHA App. passengers and staff at Dubai international • Visit the centre in case of critical results airport and Al Maktoom international airport. 30 31 Walk-in Walk-in Test Results • Test results can be viewed through the DHA App. 24/7 • Visit the centre in case of critical results 24/7

Delivery Time Delivery Time Depends on each case Depends on each case (as per triage category) Emergency Medicine Services Endocrinology Services

Paediatric Emergency Adult Endocrinology

Medicine General endocrinology and diabetes services include but are not limited to: Paediatric emergency medicine services • General diabetes management provide care, diagnosis and treatment for • Combined diabetes and nephrology clinic undifferentiated, unscheduled children • Combined diabetes and antenatal clinic with acute illnesses or injuries that require For Whom? • Adolescence clinic (jointly with For Whom? immediate medical attention. Paediatric Endo) • Insulin pump clinic • General endocrine clinic UAE Nationals UAE Nationals • Thyroid clinic Residents Residents • New referral clinic Test Results • Ultrasound thyroid and parathyroid clinic Expats Expats • Biopsy of thyroid tumours using ultrasound • Test results can be viewed through imaging Visitors the DHA App. Visitors • Biopsy of lymph nodes using ultrasound • Visit the centre in case of critical results imaging for thyroid cancer patients • Obesity management services • Hormone levels analysis (dynamic testing service) • Management of pituitary disorders • Management of adrenal disorders • Management of men’s health • Management of female hormonal disorders • Management of neuroendocrinal tumours • Diabetes education 32 Note General Endocrinology 33 Walk-in Paediatric trauma cases are referred Sun (UAE Nationals) to Trauma Centre - Rashid Hospital 7:30am - 2:30pm Diabetes Clinic Preparation Steps Mon 7:30am - 2:30pm General Diabetes For the first visit, patient must be fasting (UAE Nationals) for 7-8 hours 24/7 Sun - Thu 7:30am – 1:50pm Combined Diabetes/ANC (UAE Nationals) Test Results Sun - Thu 7:30am – 2:00pm Delivery Time Combined Diabetes Nephrology • Test results can be discussed with the Depends on each case (UAE Nationals and expats) physician when visiting the clinic Sun - Thu (forth week of the month) 7:30am – 1:50pm New Referral Clinic (UAE Nationals) Additional Documents Sun - Thu (1st, 2nd and rd If available, previous laboratory tests 3 week of the month) should be presented in addition to 8:00am - 1:20pm General Endocrinology Clinic the normal documents (refer to the Tue (Expat) 3:00pm - 9:00pm Customer Journeys) Thyroid Clinic Wed (UAE Nationals) 7:30am - 2:30pm Thyroid USS Clinic Delivery Time Sun - Mon (UAE Nationals and Expats) New appointment: 40 minutes 7:30am - 2:30pm Follow-up: 30 minutes Endocrinology Services Gastroenterology Services

Paediatric Endocrinology Paediatric

Paediatrics endocrinology services provide Gastroenterology diagnosis and treatment of children with diseases of the endocrine system, such as Paediatric gastroentrerology services provide diabetes and growth disorders. diagnosis and treatment for gastrointestinal tract conditions and diseases, liver and For Whom? These services include but are not limited to: pancreas and nutritional diseases of infants For Whom? and children up to 15 years old. • Diagnosis and management of children with UAE Nationals short or tall stature UAE Nationals • Diagnosis and management of children with Residents hypo or hyperthyroidism Residents Test Results Expats • Diagnosis and management of children with Expats early or late puberty • Test results can be viewed through Visitors • Diagnosis and management of children Visitors the DHA App. with neuroendocrine disease (replacement • Visit the centre in case of critical results therapy) • Diagnosis and management of children with genetics endocrine disorders (e.g. Down syndrome, Turner syndrome)

34 Additional Documents 35 Preparation Steps If available, previous laboratory tests Sun - Thu For blood glucose and lipids profile, patient First Clinic should be presented in addition to 7:30am - 1:30 pm must be fasting Sun - Tue and Thu the normal documents (refer to the 8:00am - 1:45pm Customer Journeys)

Second Clinic Delivery Time Test Results Tue New appointment • Test results can be viewed through 8:00am - 1:45pm 40 minutes the DHA App. • Visit the centre in case of critical results Follow-up 30 minutes Delivery Time New appointment 45 minutes

Follow-up Additional Documents 30 minutes If available, previous laboratory tests should be presented in addition to the normal documents (refer to the Customer Journeys) General Surgery Services Haematology - Oncology (Cancer Care) Services

Adult General Surgery Clinical Haematology

Adult general surgery services include but are Haematology department provides services for not limited to: diagnosis and treatment of all types of benign and malignant haematology. Treatments are • Acute care consultation in accident and offered according to the disease which can be emergency as an in-patient for example: acute leukemia For Whom? • Elective bariatric consultations and surgeries For Whom? and highly aggressive lymphoma, or as an in addition to being a referral centre for out-patient or in-daycare/infusion centre. bariatric complications UAE Nationals • Proctology consultation and surgeries UAE Nationals Procedures which are done in the Residents • Hepatobiliary consultations and surgeries Residents department are: • Gastro intestinal tract tumour surgeries • Bone marrow aspiration and trephine biopsy Expats • Specialised hernia services consultation and Expats • Lumbar puncture and administration of surgeries Visitors Visitors chemotherapy • Endocrine surgeries • Transfusion of blood products • Breast surgeries • Plasma exchange • Diabetic foot and wound care surgeries • Red cell exchange transfusion for sickle cell disease • Administration of chemotherapy, monoclonal Preparation Steps antibiotics and other immunotherapies

36 The night before the surgery 37 • Light meal for dinner with no alcohol Test Results OPD Clinics • Do not have anything to eat or drink Clinic Wound Clinic after midnight Tue • Test results can be viewed through Sun: 2:30pm - 8:40pm • Take a shower or bath and wash your body 7:30am - 11:30am the DHA App. Hepatobiliary Clinic thoroughly using anti-bacterial soap the • Visit the centre in case of critical results Sun: 2:30pm - 8:40pm night before or the morning of surgery Wed Breast Clinic • Stop taking all aspirin or other non-steroidal 3:00pm - 8:20pm Mon and Wed anti-inflammatory drugs, supplements and 7:30am - 2:30pm anticoagulant medications Thu General Surgery Clinic 8:00am - 2:00pm Tue: 2:30pm - 8:40pm Hernia Clinic Blood Transplant Patients Wed: 2:30pm - 08:40pm Test Results Morning only Thyroid Surgery Clinic • Test results can be viewed through Every 2nd and 4th Week the DHA App. Wed: 7:30am - 2:30pm • Visit the centre in case of critical results Delivery Time Bariatric Clinic New appointment Thu: 7:30am - 2:30pm 30 minutes

Follow-up Delivery Time 20 minutes Depends on each case Haematology - Oncology (Cancer Care) Services Haematology - Oncology (Cancer Care) Services

Medical Oncology Paediatric Haematology-

Medical oncology services provided diagnoses, Oncology treatment and follow-up for cancer in adults using chemotherapy, hormonal therapy, biological Paediatric haematology - oncology services therapy, targeted therapy, and immunotherapy. provide the diagnosis, treatment and prevention of blood diseases (haematology) For Whom? Those services include but are not limited to: For Whom? and cancer (oncology) in children in addition • Breast cancer screening to research. UAE Nationals • Bowel cancer screening UAE Nationals • Upper or lower GI endoscopy and bronchoscopy Residents Residents • Comprehensive tumour board, genomic testing, Test Results Expats second opinion Expats • Diagnostic imaging including X-ray, CT scan, • Test results can be viewed through Visitors MRI, ultrasound imaging, PET scan, PSMA Visitors the DHA App. PET scan, bone scan, radioiodine therapy and • Visit the centre in case of critical results scan, lutetium therapy, and other radiological techniques as well as interventional radiology services.

38 Test Results 39 • Test results can be viewed through Sun and Wed the DHA App. Oncology Children 7:40am - 1:30pm • Visit the centre in case of critical results Sun - Mon 7:10am - 10:50am

Haematology Paediatrics Delivery Time Sun - Mon New appointment 10:20am - 1:50pm 30 minutes

Follow-up 15 minutes Delivery Time Service Limitations New appointment Cases that requires rediation therapy 30 minutes since this modality is currently not available Follow-up 20 minutes Immunology Services Internal Medicine Services

Immunology and Allergy Internal Medicine

Immunology services provide the diagnosis Internal medicine services provide care and and treatment for immunodeficiency states management of patients (both acute and and allergic conditions (such as: chronic chronic cases). In addition to pre-preparation sinusitis and allergic rhinitis, drug allergy, consultative services for in-patient and insect allergies and food allergies) in addition out-patient clinics and reviewing surgical cases For Whom? to offering specific tests like skin prick For Whom? with medical condition in the pre and testing, challenging with an allergen and post-operative periods. desensitisation for allergies. UAE Nationals UAE Nationals Those services include but are not limited to: Residents Residents • Perform tests such as: peritoneal fluid Expats Expats aspiration, pleural tap, lumbar puncture, Test Results arterial blood sampling Visitors • Test results can be viewed through Visitors • Perform diagnostic tests for various the DHA App. medical conditions (cardiovascular diseases, • Visit the centre in case of critical results respiratory diseases, abdominal disease, etc.) • Perform endoscopies

40 Test Results 41 • Test results can be viewed through Mon Tue the DHA App. 7:30am - 2:00pm 3:00pm - 8:20pm • Visit the centre in case of critical results

Tue Wed 3:00pm - 8:30pm 8:00am - 2:00pm

Delivery Time Delivery Time New appointment New Appointment 60 minutes 30 minutes

Follow-up Follow-up 30 minutes 20 minutes Nephrology (Kidney) Services Nephrology (Kidney) Services

Adult Nephrology Paediatric Nephrology

Adult nephrology services include but are not Paediatric nephrology services provide limited to: comprehensive care for kidney function and kidney problems in children for the • Extra-corporeal blood purification for preservation of kidney health. It starts from critical, unstable patients diet and medication treatment to renal • Plasma exchange sessions for patients with replacement therapy. For Whom? autoimmune diseases For Whom? • Kidney transplant follow-up and treatment UAE Nationals of complication UAE Nationals Residents • Acute and chronic dialysis therapy in the Residents Test Results form of haemodialysis or peritoneal dialysis Expats • Diagnosis of acute kidney injury/chronic Expats • Test results can be viewed through the DHA App. Visitors kidney disease Visitors • Diagnosis and treatment of nephritic • Visit the centre in case of critical results syndrome • Conducting combined clinics to improve service like endo-nephrology, nephron- vascular and rheumatology-nephrology • Conducting pre-haemodialysis educational programme for patient in stage IV and V not on RRT 42 43 In general wards: Nephrology Clinic • Plasma exchanged for patient with Mon and Thu Mon - Tue anti-immune, haematological condition 7:30am - 2:30pm 7:00am - 11:30am Patient who need desensitisation prior to transplantation Dialysis Unit • Diagnosis, treatment and follow-up of Sat - Thu patient with all type of glomerulonephritis Delivery Time 7:00am - 11:30am • Diagnosis and management of AKI and CKD 30 minutes

Preparation Steps Delivery Time 30 minutes Visitors will be accepted for dialysis only in emergency conditions. They will be taken for dialysis on machine which is allocated for visitors from all over the world, who have initial negative testing for HIV, HBV and HCV.

Test Results • Test results can be viewed through the DHA App. • Visit the centre in case of critical results Obstetrics and Gynaecology Services Ophthalmology (Eyes) Services

Obstetrics and Gynaecology Opthalmology General obstetrics and gynaecology services (Adult/Paediatric) include: Basic and routine obstetrics care: Ophthalmology services include but are not • Routine ANC for all cases after booking and limited to: referral from PHC • Cataract surgery with intraocular lens For Whom? • Special services for the high risk pregnancy (see For Whom? implantation below) • Paediatric ophthalmology • Delivery services (normal delivery and caesarean UAE Nationals UAE Nationals • Corneal transplantation operations section with the needed care and services, e.g • Glaucoma screening and filtering surgery Residents Anaesthesia) Residents • Orthoptic treatment and surgical correction • Ultrasound as part of radiology department Expats Expats and paralytic squint management for ocular services motility disorders and squint in children Visitors Basic and routine gynaecology services: Visitors • Conduct ocular exams, with multifocal • General gynaecologic consultation and services electroretinogram (mERG), Visual Evoked in women health issues (reproductive health, Potential (VEP), Optical Coherence (OCT) infertility, menstruation and menopausal Optical Tomography Angiography (OCTA) problems and contraception) • Retinal pathology treatment with anti-VEGF • General and benign gynaecologic disorders care intra-vitreal injections, laser and surgical and management (medical and surgical) and interventions uterine fibroids anomalies • Oculoplastic, orbits and reconstructive 44 • Postnatal clinics surgery including lacrimal via interventions 45 Specialised obstetric services: • Laser technology - argon, krypton, diode, • Specialised combined ante-natal clinics (diabetic Sun - Thu Sun - Thu Yttrium Aluminum Garnet (YAG). pattern ante-natal clinic, rheumatology ante-natal, 7:00am - 2:00pm 7:30am - 2:30pm laser cardiac ante-natal) • Laser-Assisted In Situ Keratomileusis • Fetal echo clinic Sun, Mon, Tue Sun - Wed (LASIK) procedures • Feta-maternal unit 2:30pm - 6:20pm 3:00pm - 8:00pm Early pregnancy assessment unit specialised gynaecologic services: Test Results • Endometriosis clinic Delivery Time • Laparoscopy services and minimal access surgery Delivery Time • Test results can be viewed through 30 minutes the DHA App. • Urogynaecologic services 20 minutes • Colposcopy/cervical cytology services • Visit the centre in case of critical results • Ultrasound as part of radiology department services

Preparation Steps Some tests and procedures (delivery) require fasting For surgical procedures: • Avoid using skin products such as deodorant, perfume, body lotion or powder • Avoid shaving your operation site • Remove all body jewellery Ophthalmology (Eyes) Services Orthopaedic Surgery Services

Optometry Adult Orthopaedic Surgery

Optometry services provide primary eye and Adult orthopaedic services include but are not vision care, eye examinations to detect vision limited to: problems and prescribtion of corrective lenses Trauma management: to correct those problems in addition to orthoptic services. • Management of post-traumatic deformities/ For Whom? fractures and sports injuries Some of the performed tests include but are For Whom? • Management of pelvis, spine and around not limited to: UAE Nationals UAE Nationals joint fractures • Corneal topography • Perform revision and reconstruction surgery Residents • Biometry Residents for septic complications Expats • Ophthalmic ultrasound scans Expats • Elecrodiagnostic testing Orthopaedic surgeries: Visitors • Visual field testing Visitors • Arthroscopic surgery of knees and shoulders • Contact lens fitting and sport injuries • Fundus fluorescein angiographies • Artificial joint replacement (hip, knee, shoulder, elbow) The services also offer the photography of the • Management of degenerative joint diseases bottom of the eye, optic nerve and retina. • Management of ligament tears through surgery • Plasma or stem cells injections to treat 46 47 Walk-in Test Results joint pain • Hand surgery for all traumatic and • Test results can be viewed through Sun degenerative problems of the hand and wrist the DHA App. 9:00am - 1:40pm • Perform reconstructive surgery using • Visit the centre in case of critical results Ilizarov technique Mon • Perform corrective surgery after Sun - Thu 3:00pm - 8:40pm post-traumatic deformities and non-unions 7:30am - 2:30pm • Provide comprehensive medical care and Wed surgical procedures to treat a wide range Sun - Wed 3:00pm - 6:30pm of spinal traumas/tumours/infection/ 3:00pm - 8:00pm degenerative conditions/deformities

Delivery Time Delivery Time New Appointment Preparation Steps 15 minutes 30 minutes Depends on each case Follow-up 20 minutes Test Results • Test results can be viewed through the DHA App. • Visit the centre in case of critical results Orthopaedic Surgery Services Otolaryngology (ENT) Services

Paediatric Orthopaedic Audiology

Surgery Audiology services provide newborn screening, diagnosis, treatment and monitoring of Paediatric orthopaedic surgery services provide disorders of the auditory and vestibular system the diagnosis, treatment, and management for portions of the ear. children’s musculoskeletal problems such as: For Whom? • Limb and spine deformities since birth. For Whom? Test Results UAE Nationals UAE Nationals • Test results can be viewed through Residents Test Results Residents the DHA App. Expats • Test results can be viewed through Expats • Visit the centre in case of critical results Visitors the DHA App. Visitors • Visit the centre in case of critical results

48 49 Note Sun and Thu Sun - Thu For newborn screening, only referral 8:30am - 1:00pm 7:30am - 2:30pm request is required

Mon and Wed 3:00pm - 9:00pm Delivery Time Depends on each case Delivery Time 40 minutes

Service Charges Free for newborn screening Otolaryngology (ENT) Services Otolaryngology (ENT) Services

Audio Vestibular Otolaryngology (ENT)

Medicine General otolaryngology services include but are not limited to: Audio vestibular medicine services provide the investigation, diagnosis, treatment and • Head and neck prosthetics post-surgery rehabilitation of both adult and children with • Hearing assessment for adult, children and hearing and balance disorders. newborns For Whom? For Whom? • Laryngoscopy • Evaluation of hearing and balance UAE Nationals UAE Nationals • Diagnosis and management of voice Residents Test Results Residents disorders • Diagnosis and management of swallowing • Test results can be viewed through Expats Expats disorders the DHA App. • Phoniatrics and voice clinic Visitors • Visit the centre in case of critical results Visitors • Cochlear implant surgery • Septoplasty surgery • Surgery of vocal cords diseases • Salivary gland surgery • Tonsillectomy and adenoids surgery

50 Test Results 51 • Test results can be viewed through Sun, Tue, Wed and Thu Sun -Thu the DHA App. 7:30am - 2:30pm 7:30am - 2:30pm • Visit the centre in case of critical results

Mon Mon and Wed 3:00pm - 9:30pm 3:00pm - 9:00pm

Delivery Time Delivery Time 30 minutes 20 minutes Paediatrics Services Paediatrics Services

General Paediatrics Neonatology

General paediatric services provide diagnosis, Medical care for newborn infants, including treatment, prognosis, and follow-up concerning premature newborn, extreme low birth weight, the growth, development and overall health of critically ill babies and referred cases from infants, children, and adolescents for acute or other hospitals. chronic conditions. Service includes invasive and non-invasive For Whom? For Whom? ventilation, high frequency ventilation, nitric oxide therapy, total body cooling, neonatal UAE Nationals Test Results UAE Nationals total parenteral nutrition, routine newborn and Residents hearing screening, phototherapy and exchange • Test results can be viewed through Residents transfusion. Expats the DHA App. Expats • Visit the centre in case of critical results Round the clock delivery room on call service is Visitors Visitors provided for high risk deliveries and babies in the postnatal ward. In addition, immediate specialty consultation. is given to particular neonatal cases (e.g. ophthalmology, cardiology, paediatric nephrology, paediatric surgery, paediatric neurology, ENT, paediatric gastroenterology). All discharged babies are followed-up in 52 a dedicated neonatal out-patient clinic. 53 Walk-in Walk-in Additional Documents Neonatology services provide comprehensive In addition to the required medical care for newborn infants, including documents (see Customer Journeys), premature newborn, extreme low birth weight, please present: critically ill babies or referred cases. General Paediatrics Clinic • The child’s vaccination book Sun In addition, immediate specialty consultation Tue and Wed 3:00pm - 9:00pm is given to particular neonatal cases (e.g. 3:00pm - 9:00pm ophthalmology, cardiology, nephrology, Tue neurology). Mon and Thu 8:00am - 2:00pm 7:30am - 2:30pm Wed Paediatric Asthma Clinic 3:00pm - 8:30pm Test Results Mon • Test results can be viewed through 8:00am - 2:00pm the DHA App. • Visit the centre in case of critical results Delivery Time Delivery Time New Appointment Depends on each case 30 minutes Additional Documents In addition to the required Follow-up documents (see Customer Journeys), 30 minutes please present: • The child’s vaccination book Rheumatology Services Urology Services

Rheumatology Urology

Rheumatology services provide the diagnosis Urology services provide the prompt and and management of patients with different efficient diagnosis and management to rheumatological diseases and musculoskeletal patients with different urological disorders. complaints by performing thorough clinical Those services include but are not limited to: evaluation and laboratory work. • Intravenous Urography (IVU) and For Whom? Those services include but are not limited to: For Whom? Micturating Cystourethrogram (MCU) UAE Nationals • Early arthritis clinic UAE Nationals • Urodynamics investigations • Osteoporosis clinic • Ureteroscopy and percutaneous Residents • Pregnancy rheumatic diseases clinic Residents nephrolithotomy for urinary stones Expats • Nephrology and rheumatology clinic Expats • Extracorporeal Shock Wave Lithotripsy • Ophthalmology and rheumatology clinic (ESWL) Visitors • Musculoskeletal ultrasound clinic Visitors • Transurethral Resection (TUR) for prostatic • Joint aspiration (therapeutic and diagnostic) diseases and bladder tumours • Intra-articular joint aspiration and injection • Men’s Health Clinic: surgical treatment of • Ascetic/pleural fluid aspiration (therapeutic the Emergency Department and diagnostic) • Laparoscopy for nephrectomy, • Lumbar puncture for diagnosis and varicocelectomy, ureterolithotomy, radical treatment prostatectomy and pyeloplasty • Circumcision procedures 54 • Onco-urology services 55 • Management of stones in children Test Results Early Arthritis Clinic Sun - Thu (UAE Nationals) • Test results can be viewed through 7:30am - 2:30pm Sun 7:30am - 2:30pm the DHA App. • Visit the centre in case of critical results Test Results Osteoporosis Clinic • Test results can be viewed through (UAE Nationals and expats) Delivery Time the DHA App. Sun 3:00pm - 9:00pm 20 minutes • Visit the centre in case of critical results

Rheumatology Clinic (non UAE Nationals) Mon 3:00pm - 9:00pm

Rheumatology - Obstetrics Tue 7:30am - 2:30pm

Rheumatology- Nephrology (UAE Nationals) Wed and Thu 7:30am - 2:30pm

• • Musculoskeletal US Clinic Mon afternoon Delivery Time 40 minutes SUPPORTIVE MEDICAL SERVICES Medical Laboratory Services Mental Health and Psychology Services

Medical Laboratory Psychology

Laboratory services provide comprehensive Psychology is the science that investigates how diagnostic laboratory services such as people think, feel and behave the way they do. collecting and analysing samples according Applied in a medical setting, the overall goal to the clinician’s request for the purpose of of psychology services is to provide specialised diagnosis, treatment, prevention or follow-up support and assistance to healthcare providers For Whom? of diseases and other conditions. For Whom? and their patients so that the patient’s mental health needs are met within the context of Laboratory services include but are not their overall medical care. UAE Nationals limited to: UAE Nationals Residents Residents The Psychology Section at Dubai Hospital • Anatomical pathology (histopathology and operates under the premise that integrated Expats cytopathology) Expats healthcare is beneficial to both patient and • Clinical biochemistry Visitors provider as it enables caring for the whole • Microbiology and infectious diseases tests patient, which in turn, improves • Haematopathology illness-management outcomes. Psychology • Immunology areas of emphases include but are not limited to: adjustment to chronic and acute illness, adherence to medical regimens, psychosocial Preparation Steps and lifestyle factors affecting health and illness, issues related to pain management, Depends on the requested test coping and stress tolerance, end-of-life 58 issues, psychosocial and familial stress, 59 Walk-in and the prevention of more serious mental Mon and Tue health problems through early detection and Test Results 8:30 am - 1:30 pm intervention services. • Tests results can be viewed through the Treatment services and interventions offered DHA App. include, but are not limited to: 24/7 • Contact by phone in case additional samples are required Delivery Time • Cognitive-behavioral therapies Some tests may require to 45-60 minutes • Behavioral interventions make an appointment (e.g. • Supportive counselling GTT test, semen analysis, • Individual, couple and group therapies sweat chloride) • Psychological assessment • Other specific interventions • Consultations with interdisciplinary teams Delivery Time • Liaison services between medical providers Depends on each case and patients and their families • Staff in-service/training programmes and community initiatives Nuclear Medicine and Molecular Imaging Nutrition and Clinical Dietetics Services

Nuclear Medicine and Nutrition and Clinical Molecular Imaging Dietetics Nuclear medicine services provide the diagnosis and the comprehensive treatment to a variety Clinical dietetics and nutrition services provide of diseases (types of cancers, heart disease, health education services, dietary assessment gastrointestinal, endocrine, neurological disorders). and nutritional supplements to patients in need of organising and controlling their diet such as Those services include but are not limited to: For Whom? For Whom? diabetics, elderly, children and pregnant women. • Heart disease: myocardial perfusion scintigraphy UAE Nationals • Brain death and brain tumours: brain UAE Nationals Those services include but are not limited to: scintigraphy Residents Residents • Provide crucial support to all specialties by • Gastrointestinal disorders: oesophageal reflux assessing, monitoring and optimising the Expats and transit time scintigraphy, gastric emptying Expats scintigraphy, Meckel’s diverticulum scintigraphy nutritional status of patients, including those Visitors • Hepatobiliary disorders: liver scintigraphy Visitors who require tube feeding and appurtenances • Infection/inflammation: labelled white blood cells • Nutrition assessment for in-patients and scintigraphy, leuko scan out-patients to provide proper intervention • Tumor markers: tumours scintigraphy, • Patient and families education and counselling radioiodine therapy session • Lung disorders: lung ventilation and perfusion • Organise the nutrition public awareness for studies customers • Bone disorders: bone scintigraphy, joint scintigraphy 60 • Kidney and renal disorders: renal scintigraphy, 61 nuclear cystography • Thyroid disorders: thyroid scintigraphy, Test Results Sun - Thu radioiodine ablation General Dietetic Clinic • Test results can be viewed through 7:30am - 2:30pm • Lymphatic system disorders: lymphoscintigraphy, Sun, Wed and Thu the DHA App. sentinel lymph node scintigraphy 7:30am - 1:30pm • Visit the centre in case of critical results • Vascular disease: varicocele scintigraphy Delivery Time • Others: dacryo scintigraphy, testicular perfusion Diabetes Dietetic Clinic scintigraphy 30 minutes of Carb Count Molecular imaging-PET-CT services Mon • PET/CT Clinic 7:30am - 1:30pm • FDG-PET-CT for adult and paediatric Test Results • Ga-68-PMSA-PET/CT scan Paediatric Dietetic Clinic • Test results can be viewed (prostate cancer) Tue through • Ga-68-DOTATOC-PET/CT scan 7:30am - 1:30pm the DHA App. (neuroendocrine tumours) • Visit the centre in case of • F18-FDG-PET-CT cardiac viability Nutrition Store Service critical results Radionuclide and molecular therapy services: Sun - Thu • Thyroid cancer clinic 7:30am - 1:30pm • Radioiodine therapy of thyroid cancer Preparation Steps • I-131 MIBG therapy for neuroendocrine tumours • Fasting • LU177-PMSA-prostate cancer therapy • Stop some medications as • I-123 thyroid cancer diagnosis scan Delivery Time indicated • Bone pain palliation (Samarium153, 30 minutes • Stop some types of food Rhenium 188) as indicated BMD services for adults and Paediatrics Pharmacy Services Physical Medicine and Rehabilitation Services

Pharmacy Physical Medicine and

Pharmacy section offers comprehensive Rehabilitation pharmaceutical care and medication management services to assure ultimate Physical medicine and rehabilitation services therapeutic outcomes and highest customer include but are not limited to: satisfaction rate. • Physical medicine & rehab consultation and For Whom? For Whom? prepare rehab plan for paediatric and adult musculo-skeletal and neurological disorders UAE Nationals UAE Nationals • Physical medicine & rehabilitation consultation and prescription of required Residents Residents medication Visitors Expats • Evaluation prescription and supervision of rehabilitation programme • Musculoskeletal ultrasonography as bedside diagnosis for MSK conditions • Ultrasound guided intra-articular injections and soft tissue injection (bursa, tendon etc) • Regenerative medicine including platelet rich plasma

62 63 Walk-in Test Results Sun-Thu • Test results can be viewed through 7:45am - 2:15pm the DHA App. • Visit the centre in case of critical results 24/7 Delivery Time New appointment Delivery Time 45 minutes 10 minutes Follow-up 20 minutes Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Occupational Therapy Paediatric Rehabilitation

Occupational therapy services provide teaching Paediatric rehabilitation services provide techniques that help restore, strengthen and prevention, treatment, and management enhance the capacity of paediatrics and adult of congenital and childhood-onset physical patients with diseases or injuries to take care impairment which aim to enhance and restore of themselves and maintain the skills for daily functional ability and quality of life. activities or work/school. For Whom? For Whom? Rehabilitation and therapy are provided for following paediatric conditions, but not limited to: UAE Nationals UAE Nationals • Neuro-paediatric rehabilitation therapy for Residents Test Results Residents Cerebral palsy, delayed physical and mental Expats • Test results can be viewed through Expats developmental disorders the DHA App. • Congenital musculoskeletal anomalies • Visit the centre in case of critical results Visitors • Congenital foot deformity • Erb’s palsy

Preparation Steps Patient must be fed one hour before starting the treatment session 64 65

Sun - Thu Service Limitations Sun - Thu 7:30am - 1:20pm 7:00am - 2:30pm Test Results • Session will be discontinued if the • Test results can be viewed through patient is severely sick like having the DHA App. high fever • Visit the centre in case of critical results Delivery Time • Medically unstable patients Delivery Time • Patients with communicable 45-50 minutes 45 minutes diseases

Service Limitations Session will be discontinued if the patient is severely sick like having high fever Physical Medicine and Rehabilitation Services Physical Medicine and Rehabilitation Services

Physiotherapy Speech Therapy

Physiotherapy services provide management Speech therapy services provide treatment, and treatment of injury, illness or disability support and care for children and adult who through movement and exercise, manual have difficulties with communication including therapy, education and advice. speech or language disorders, eating, using various method that include physical exercises For Whom? The services include but are not limited to: For Whom? to strengthen the muscles used in speech (oral­ • Electrotherapy motor work). UAE Nationals • Kinesiotherapy UAE Nationals • Hydrotherapy Residents • Chest Physiotherapy Residents Test Results Expats • Pre and post-operative musculoskeletal Expats rehabilitation • Test results can be viewed through • Sports injury rehabilitation the DHA App. • Neuro-rehabilitation • Visit the centre in case of critical results • Spinal decompression therapy • Extra-corporeal shock wave therapy for musculoskeletal condition • Isokinetic assessment • Woman’s health and pelvic floor rehabilitation

66 67 Test Results Sun - Thu Sun, Mon, Tue and Wed 7:30am - 1:20pm • Test results can be viewed through 8:00am - 2:00pm the DHA App. • Visit the centre in case of critical results Thu 8:00am - 12:00pm Delivery Time Service Limitations 30 minutes • Medically unstable children Service Limitations Delivery Time • Severe mental disability • Medically unstable patients New Appointment • If the child is sleepy • Patients with 30 minutes communicable diseases Follow-up 30 minutes Service Charges

Free for UAE Nationals 192AED per session for expatriates usually covered by insurance companies

Payment Methods Radiology Services

General Radiology

General radiology services include but are not limited to: • X-ray: fluoroscopy-defecogram, stats scan, mobile X-rays • CT Scan: plain, with contrast, virtual For Whom? colonoscopy, CT enterography, CT perfusion, CT cardiac UAE Nationals • MRI: plain, with contrast, stress cardiac Residents MRI, MRI prostate, MR spectroscopy, MRI perfusion, MRI enterography, MRI Expats arthrography Visitors • Ultrasound • Gastro radiology services • Chest radiology services • Mammography - diagnostic mammography and biopsy service

(Note: Some of the above-specialised services may not be available in all the centres/ hospitals. The practitioner shall refer 68 accordingly)

Sun - Thu 7:30am - 9:00pm Preparation Steps Depends on the procedure/operation type Delivery Time X-ray 5 - 10 minutes Test Results • Test results can be viewed through CT the DHA App. 10 - 15 minutes • Visit the centre in case of critical results CT with contrast 20-30 minutes

Ultrasound Service Limitations 10-15 minutes Some images may be affected if the patient had any of the following: MRI 25-60 minutes • Prosthesis • Pacemaker • Dental braces FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14 Activate Facility Licence 14 Add Facility to Group 15 Add Facility to Group 15 Amend Facility Licence 16 Amend Facility Licence 16 Cancel Facility Licence 17 Cancel Facility Licence 17 Change Facility Name 18 Change Facility Name 18 Change Facility Ownership 19 Change Facility Ownership 19 Change Medical Director 20 Change Medical Director 20 New Facility Licence 21 New Facility Licence 21 Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22 Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23 Purchase Products 24 Purchase Products 24 Renew Facility Licence 25 Renew Facility Licence 25 Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26 Request for Temporary Permit 27 Request for Temporary Permit 27 Temporary Facility Closure 28 Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict FACILITY FAQ26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional Licence 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Facility FAQ Facility FAQ

Is there a printing machine available? The customer has to go to the flower shop located near the main reception where they can: • Copy a document : 1AED • Print a document : 4AED What are the required documents to issue birth certificate/health card and to renew medical report? Can I have a private room? Available in Dubai Hospital service catalogue. According to the patient clinical condition, a private room request can be granted. If a private room is available, it will be provided or the customer will be placed on a waiting list. What are the required time/days to complete a service? Is it possible to see the physician without an appointment? Available in Dubai Hospital service catalogue. Appointment to Dubai Hospital Specialty Clinic will be possible only after granting referral from Primary Heath Centres. What is the waiting time for services completion? Available in Dubai Hospital service catalogue. Is it possible to get near date appointment/urgent appointment/appointment without a referral? How to take an appointment? Near date appointment/urgent appointment will depend on the availability of the slot in the • Visit the nearest PHC to get a referral letter required clinic. Appointment without referral is not allowed. • Call DHA800 for appointment or visit DH personally Who is the attending physician in the clinic and in which room? What are the services prices? The customer will know the attending physician and the clinic room upon the completion of 72 Available in Dubai Hospital services catalogue. registration for the appointment date. 73

What about physician names and profiles? List of Dubai Hospital physicians names and the clinic name is shared with DHA Call Centre regularly.

What are the working hours? Dubai Hospital provides: 24/7 services for ER/In-patient areas Out-patient: each clinic timing is available in the service catalogue.

Where are the clinics’ location? Patients are guided while in Dubai Hospital toward the exact clinics location.

What are the visiting hours for children? 4:00pm - 8:00pm

How do I follow-up on requested services? Each service has a specific turnaround time which is well explained to the customer upon application for the service (e.g. the medical report would be completed within 10 days). Once the service is completed, the customer will receive an SMS. FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7

Activate Facility Licence 14 Activate Facility Licence 14 Add Facility to Group 15 Add Facility to Group 15 Amend Facility Licence 16 Amend Facility Licence 16 Cancel Facility Licence 17 Cancel Facility Licence 17 Change Facility Name 18 Change Facility Name 18 Change Facility Ownership 19 Change Facility Ownership 19 Change Medical Director 20 Change Medical Director 20 New Facility Licence 21 New Facility Licence 21 Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22 Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23 Purchase Products 24 Purchase Products 24 Renew Facility Licence 25 Renew Facility Licence 25 Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26 Request for Temporary Permit 27 Request for Temporary Permit 27 Temporary Facility Closure 28 Temporary Facility Closure 28

PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41 Activate Professional Licence 56 Activate Professional Licence 56 Appeal for Violations 57 Appeal for Violations 57 Cancel Professional Licence 58 Cancel Professional Licence 58 Claim CPD Points 58 Claim CPD Points 58 Issue Sick Leave 23 Issue Sick Leave 23 Payment of Fines 24 Payment of Fines 24 Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25 Raise Conflict 26 Raise Conflict INTERCONNECTED26 Register DHCC Professionals 26 Register DHCC Professionals 26 Register Professionals 27 Register Professionals 27 Renew Professional Licence 22 Renew Professional LicenceSERVICES 22 Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23 Request for Good Standing Certificate 24 Request for Good Standing Certificate 24 Schedule Oral Assessment 25 Schedule Oral Assessment 25 Update Professional Licence 26 Update Professional Licence 26 Update Professional Registration 27 Update Professional Registration 27 Upgrade to Premium 28 Upgrade to Premium 28 Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27 Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Adult cardiology services • Radiology/diagnostic radiology • Adult gastroenterology services • Radiology/diagnostic radiology • Medical laboratory service • Medical laboratory services • Surgery services • General surgery services • Cardiology services • Anaesthesiology services • Follow-up out-patient clinics • Gastroenterology services • Consulting and treatment service • Patient registration services • Surgery • Follow-up out-patient • Nutrition service • Consulting and treatment services • Pharmacy service • Nutrition services • Pharmacy service

• Adult critical care medicine services • Radiology/diagnostic radiology • Adult general surgery • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Patient entry services • Registration services • Critical care medicine services • Anaesthesiology services • Consulting and treatment services • Consulting and treatment services • Surgery services • Pharmacy service • Anaesthesiology services • Nutrition services • Nutrition services • Health education service 76 77 • Pharmacy service

• Adult nephrology services • Radiology/diagnostic radiology • Medical laboratory services • Adult endocrinology services • Radiology/diagnostic radiology • Nephrology (kidney) services • Medical laboratory services • Internal medicine services • Internal medicine • Patient entry service • Endocrinology services • Follow-up out-patient clinics • Patient entry services • Nephrology services • Follow-up out-patient clinics • Consulting and treatment services • Consulting and treatment services • Surgery services • Nutrition services • Nutrition service • Pharmacy service • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Adult orthopaedic surgery • Radiology/diagnostic radiology • Obstetrics and gynaecology services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Orthopaedic services • Obstetrics and gynaecology services • Anaesthesiology services • Internal medicine services • Patient registration services • Patient entry service • Out-patient clinics • Follow-up out-patient clinics • Consulting and treatment services • Nephrology services • General surgery services • Consulting and treatment services • Nutrition services • Nutrition service • Pharmacy service • Pharmacy service • Physiotherapy services • Cardio-thoracic (heart and chest) surgery • Radiology/diagnostic radiology • Anaesthesiology services • Patient entry service services • Medical laboratory services • Out-patient clinics • Cardiac surgery services • Consulting and treatment services • Anaesthesiology services • Surgery service • Cardiology (heart) services • Pharmacy service • Patient registration services • Emergency medicine services • Out-patient follow-up service • Consulting and treatment services • Pharmacy service 78 • Audio vestibular medicine services • Radiology/diagnostic radiology 79 • Medical laboratory services • Nutrition services • Patient entry services • Follow-up out-patient clinics • Clinical genetics and metabolic diseases • Radiology/diagnostic radiology • Consulting and treatment services services • Medical laboratory services • Surgery • Internal medicine and endocrinology • Nutrition and clinical dietetics services services • Pharmacy service • Patient entry service • Out-patient follow-up service • Audiology services • Auditory rays • Consulting and treatment services • Consulting and treatment services • Nutrition services • Audio vestibular medicine services • Pharmacy service • Anaesthesiology services • Registration services • Endodontics services • Medical laboratory services • Pharmacy service • In-patient and out-patient services • Health education services • Radiology/diagnostic radiology • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Female pelvic and reconstructive surgery • Radiology/diagnostic radiology • General ophthalmology • Radiology/diagnostic radiology services • Medical laboratory services • Anaesthesiology • General surgery services • Medical laboratory services • Anaesthesiology services • Emergency • Orthopaedic services • Patient entry services • Patient registration services • Follow-up out-patient clinics • Out-patient clinics • Consulting and treatment services • Consulting and treatment services • Surgery • General surgery services • Pharmacy service • Nutrition services • Pharmacy service • General otolaryngology (ENT) services • Radiology/diagnostic radiology • Physiotherapy services • Anaesthesiology • Medical laboratory services • Foeto-maternal medicine services • Radiology/diagnostic radiology • Emergency • Anaesthesiology • Patient entry services • Medical laboratory services • Follow-up out-patient clinics • Obstetrics and gynaecology services • Consulting and treatment services • Paediatric cardiology • Surgery • Patient entry services • Pharmacy service • Follow-up out-patient clinics 80 81 • Consulting and treatment services • General paediatrics services • Radiology/diagnostic radiology • Surgery • Medical laboratory services • Pharmacy service • Paediatrics services • Patient entry service • General dental services • Radiology/diagnostic radiology • Out-patient follow-up service • Medical laboratory services • Nutrition services • Dental services • Pharmacy service • Follow-up out-patient clinics • Consulting and treatment services • General physical medicine and rehabilitation • In-patient and out-patient services • Pharmacy service • Radiology/diagnostic radiology • Physical medicine and rehabilitation • General emergency medicine services • Radiology/diagnostic radiology • Health education services • Medical laboratory services • Surgery services • General radiology/diagnostic radiology services • Consulting and treatment services • Internal medicine services • In-patient services • Patient registration services • Emergency medicine services • Consulting and treatment services • Out-patient services • Surgery services • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Gynaecic oncology service • Radiology/diagnostic radiology • Internal medicine for obstetric • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • General surgery services • Consulting and treatment services • Internal medicine • Paediatric cardiology • Registration services • Patient entry service • Out-patient clinics • Pharmacy service • Consulting and treatment services • Pharmacy service • Internal medicine services • Radiology/diagnostic radiology • Medical laboratory services • Health education services • Consulting and treatment services • Internal medicine • In-patient services • Patient entry service • Emergency medicine services • Out-patient follow-up service • Out-patient services • Consulting and treatment services • Nutrition services • Haematology services • Radiology/diagnostic radiology • Pharmacy service • Medical laboratory services • Registration services • Interventional cardiology services • Radiology/diagnostic radiology • Out-patient follow-up service • Medical laboratory services • Anaesthesiology services • Anaesthesiology services 82 • Pharmacy service • Cardiology services 83 • Nutrition services • Patient entry service • Health education services • Follow-up out-patient clinics • Consulting and treatment services • Consulting and treatment services • Surgery • High-risk pregnancy and morbidly adherent • Medical laboratory services • Pharmacy service placenta • General surgery • Radiology/diagnostic radiology • Interventional radiology services • Medical laboratory services • Paediatric cardiology • Surgical services • Patient entry service • Cardiology (heart) services • Consulting and treatment services • Medical oncology services • Surgery service • Out-patient clinic • Pharmacy service • Consulting and treatment services • General surgery services • Immunology services • Radiology/diagnostic radiology • Medical laboratory services • Issue/renew health card • Registration service • Registration services • Payment service • Out-patient follow-up service • Pharmacy service • Health education services • Issue new/duplicate medical report • Registration service • Consulting and treatment services • Payment service • Medical services Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Medical laboratory services • Medical laboratory services • Obstetrics & gynaecology emergency • Radiology/diagnostic radiology • In-patient and out-patient services • Anaesthesiology • Operations services • Medical laboratory services • Obstetrics and gynaecology services • Medical oncology services • Radiology/diagnostic radiology • Patient entry services • Medical laboratory services • Follow-up out-patient clinics • General surgery services • Consulting and treatment services • Anaesthesiology services • Surgery • Medical oncology services • Pharmacy service • Patient registration services • Follow-up out-patient • Obstetrics and gynaecology services • Radiology/diagnostic radiology • Consulting and treatment services • Medical laboratory services • Rehabilitation services • Obstetrics and gynaecology services • Nutrition services • Internal medicine services • Pharmacy service • Patient entry service • Follow-up out-patient clinics • Minimal access surgery service (female) • Radiology/diagnostic radiology • Nephrology services • Medical laboratory services • Consulting and treatment services • Patient entry services • Nutrition service • Pharmacy service 84 • Follow-up out-patient clinics 85 • Consulting and treatment services • Surgery • Optometry services • Radiology/diagnostic radiology • Nutrition and clinical dietetics services • Medical laboratory services • Pharmacy service • Patient entry services • Follow-up out-patient clinics • Neonatology services • Radiology/diagnostic radiology • Consulting and treatment services • Medical laboratory services • Surgery • Anaesthesiology services • Pharmacy service • Paediatric services • Patient registration services • Oral and maxillofacial surgery • Radiology/diagnostic radiology • Consulting and treatment services • Medical laboratory services • Critical care medicine services • Oral and maxillofacial surgery services • Nutrition services • Patient registration services • Pharmacy service • Out-patient clinics • Consulting and treatment services • Nuclear medicine and molecular imaging • In-patient and out-patient services • General surgery services • Radiology/diagnostic radiology • Nutrition services • Physical medicine and rehabilitation • Pharmacy service • Health education services • Orthodontics services • Radiology/diagnostic radiology • Nutrition and clinical dietetics services • In-patient services • Medical laboratory services • Consulting and treatment services • Out-patient clinics • Out-patient clinics • Consulting and treatment services • Pharmacy service Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Paediatric cardiology services • Radiology/diagnostic radiology • Paediatrics endocrinology services • Radiology/ diagnostic radiology • Medical laboratory services • Medical Laboratory services • Cardiology services • Paediatric services • Paediatric services • Endocrinology services • Patient entry services • Patient entry services • Follow-up out-patient clinics • Follow-up out-patient clinics • Consulting and treatment services • Nutrition services • Nutrition services • Pharmacy service • Pharmacy service • Paediatric gastroenterology services • Radiology/diagnostic radiology • Paediatrics critical care medicine services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • General surgery services • Surgery services • Paediatric gastroenterology services • Paediatric services • Patient registration services • Patient entry services • Follow-up out-patient • Critical care medicine services • Consulting and treatment services • Nutrition services • Anaesthesiology services • Pharmacy service • Nutrition services • Pharmacy service 86 87 • Paediatric dentistry services • Radiology/diagnostic radiology • Paediatric haematology - oncology services • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Paediatric dentistry services • Registration services • Paediatric services • Out-patient follow-up service • Patient entry services • Anaesthesiology services • Follow-up out-patient clinics • Pharmacy service • Consulting and treatment services • Nutrition services • Surgery • Health education services • Pharmacy service • Consulting and treatment services

• Paediatric haematology services • Radiology/diagnostic radiology • Paediatric emergency medicine services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Registration services • Surgery services • Out-patient follow-up service • Paediatric services • Anaesthesiology services • Patient entry services • Pharmacy service • Consulting and treatment services • Nutrition services • Pharmacy service • Health education services • Consulting and treatment services Interconnected Services Interconnected Services

Services name Name of related service Services name Name of related service

• Paediatric nephrology services • Radiology/diagnostic radiology • Physiotherapy services • In-patient and out-patient services • Medical laboratory services • Radiology/diagnostic radiology • Paediatric cardiology • Physical medicine and rehabilitation • Nephrology (kidney) services • Health education services • Patient entry service • Consulting and treatment services • Request issue/copy birth certificate/replace • Registration service • Nutrition service the lost birth certificate • Payment service • Pharmacy service

• Paediatric orthopaedic surgery services • Radiology/diagnostic radiology • Rheumatology services • Radiology/diagnostic radiology • Medical laboratory services • Medical laboratory services • Paediatrics services • Internal medicine services • Patient registration services • Patient registration services • Out-patient clinics • Follow-up out-patient clinics • Consulting and treatment services • Consulting and treatment services • General surgery services • Pharmacy service • Nutrition services • Pharmacy service • Speech therapy services • General physical medicine and rehabilitation 88 • Paediatric surgery services • Radiology/diagnostic radiology • Follow-up out-patient clinics 89 • Medical laboratory services • Consulting and treatment services • General surgery services • Anaesthesiology services • Paediatrics services • Surgical critical care • Radiology/diagnostic radiology • Registration services • Medical laboratory services • Out-patient clinics • Registration services • Consulting and treatment services • Anaesthesiology services • Nutrition services • Pharmacy service • Pharmacy service • Nutrition services • Health education services • Periodontics services • Radiology/diagnostic radiology • Consulting and treatment services • Medical laboratory services • Registration services • Surgical critical care • Radiology/diagnostic radiology • Out-patient follow-up service • Medical laboratory services • Pharmacy service • Registration services • Health education services • Anaesthesiology services • Consulting and treatment services • Pharmacy service • Nutrition services • Pharmacy services • In-patient and out-patient services • Health education services • Emergency medicine services • Consulting and treatment services • Health education services Interconnected Services

Services name Name of related service

• Urogynaecology service for female • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Obstetrics and gynaecology services • Patient entry services • Follow-up out-patient clinics • Consulting and treatment services • Surgery • Pharmacy service

• Urology services • Radiology/diagnostic radiology • Anaesthesiology • Medical laboratory services • Emergency • Patient entry services • Follow-up out-patient clinics • Consulting and treatment services • Surgery • Pharmacy service 90