First Support The team can be reached out of hours in times www..ac.uk/ First Support is a team dedicated to being the first of extreme crisis, contact the University of point of contact and supporting students during Southampton’s security service using the number studentsupport/counsellingedusupport/counselling times of crisis. They work with students to identify below. [email protected] what support is needed, appropriately referring to Tel: +44 (0) 23 8059 7488 023 8059 3719 the correct service (liaising where necessary) and Email: [email protected] assisting students until ongoing support is in place. Out of Office Hours: 023 8059 3311 (23311 internal) Staff, students or family and friends can refer to the www.southampton.ac.uk/edusupport/ www.southampton.ac.uk/ service by contacting via email or phone. Contact wellbeing.html will be made directly with the student who is causing edusupport/wellbeing concern by the team when required. Students will be [email protected] assessed for risk and then signposted and referred Residences Support 023 8059 7488 to appropriate internal and external services for Residences Support (wardenal team) is available to ongoing support. students during their stay in Halls of Residence. They The team works with students who may be are made up of staff or students who have experience experiencing the following types of difficulty: of University life and their role is to point students in the right direction for help or assistance they may • Mental health crisis need. They also facilitate communal living by ensuring • Domestic abuse students abide by the Hall Regulations in a social, but study conducive environment, in a way which is • Relationship crisis designed to help students settle. They check students • Academic crisis (exam stress, missing are not breaching any Health and Safety rules in their deadlines) accommodation. A rota system operates to provide out of hours cover. They are not trained to deal with Contact details • Substance abuse health/emergency situations and will contact the University of Southampton Counselling Service • Death of family member/friend appropriate services in these situations. Wellbeing Support Services Wellbeing Contact via information in your halls pack / notices in 28 University Road • Serious illness communal areas. Highfield Support Services • Impact of someone else’s difficulty on own Southampton health and /or study SO17 1BJ Counselling Service • Violent sexual assault or attack Useful information and numbers: (For staff and students) • Honour based violence Samaritans: 08457 909 090 Nightline: 023 8059 5236 First Support • Bullying/harassment (Formerly Wellbeing) • Transitional/cultural crisis Residences Support Support Services What counselling is The counsellors Counselling is one of the teams which form the Support Services, committed to providing student Support Services at the University of Southampton People make use of counselling sessions to explore Sessions are currently offered at the following -focussed services, and is part of Student Services. enables students to access any emotional and and make better sense of the things that concern campuses: Tel: +44 (0) 23 8059 3719 personal support they may require whilst studying at them. Counsellors work with respect for each • (HC) with ‘drop-in’ time, University. We provide confidential and professional individual’s beliefs and values, aiming to offer the Email: [email protected] support across a range of personal and academic greatest opportunity for growth and change. Rather 1-2pm every day www.southampton.ac.uk/edusupport/ issues. Staff, students and family or friends can than giving advice the counsellor will help people to • St Mary’s Hospital, (StM) counselling.html contact the services to register concerns or ask for make their own decisions and choices. Many people • School of Art (WSA) advice at any time. find counselling has helped them to make positive These maps show where counselling is offered on 3 changes in their lives. These changes include gaining All the permanent counselling staff are experienced University campuses. (Please note that the reception at counsellors with professional qualifications. In Highfield should be contacted first for an appointment Counselling Service confidence and assertiveness, understanding and managing things differently, and relief from worry, addition, some client-work opportunities are offered before attending any of the sites for counselling.) Counselling is provided for students and staff of the to trainee or volunteer counsellors who are either fear, conflict, isolation or confusion. Groups and Map of Highfield Campus University throughout the year and is available at workshops are offered from time to time on a variety undergoing training or who are trained and working Highfield, and at St Mary’s of topics. towards a professional qualification. Hospital Portsmouth.

Everyone working in the Counselling Service follows Confidentiality and privacy Enquiries and appointments the Ethical Framework for Good Practice produced The reception is open between 10am and 4pm each Details about people who use the Counselling Service by The British Association for Counselling and weekday (except Thursdays 11am to 4pm). Messages Psychotherapy. A copy of this ethical framework are confidential. This information is normally held can be left on the answerphone outside these hours. Map of Winchester School of Art is available on request and can also be found in the within the counselling team. If serious concern Both daytime and a limited number of early evening waiting room. exists about a person’s safety the Service may need appointments are usually available within a few days to extend the normal level of confidentiality and of contacting the Service. However waiting periods will always try to inform the client beforehand. An can occur in the autumn and spring terms. Why people come information sheet is available on request about The Counselling Service on the Highfield campus has People come to counselling to look at one or more the Service and how it complies with current data good disability access. of a wide range of personal, relationship or academic protection legislation. Please contact the Service reception on the Highfield issues. These may include experiences of loss or campus for all enquiries and appointments. Map of St Mary’s Campus, Portsmouth change, anxiety and depression. There may be Preliminary discussions unhappiness in the present, concerns about past experiences or worries about the future. No problem A counsellor can help someone decide whether to is too big or too small to bring, and the service is have counselling or some other type of support. happy to help identify alternative resources if they are Consultations are also available to anyone who not able to provide the most appropriate help. might be concerned about the well-being of another member of the University community.