ISSUE39 PP12389/04/2013 (031984) Untuk Ahli Sahaja

March 2018

NewsNetwork Food for Thought

Features F&Bs the new anchors Technology shake up in F&B Watch Out in 2018 Certification Courses Study Trips

PPK OFFICE PRESIDENT’S MESSAGE BEARERS 2016 - 2018 Dear members, HONOURABLE MEMBERS OF ADVISORY BOARD Even as you read this newsletter, we would be well into the second quarter YBhg Tan Sri Dato’ Teo Chiang Kok of the year of the canine. With all the YBhg Dato’ Ngeow Voon Yean headline numbers pointing towards a Mr Kumar Tharmalingam positive year, we are cautiously optimistic Mr Richard Chan that we will enjoy a bull of a dog! YBhg Dato’ Joyce Yap Mr HC Chan All said, the road ahead is till fraught with challenges. The headwind arises mainly EXECUTIVE COUNCIL MEMBERS from a combination of macro-economic President factors and some longer-term impact Tan Sri Datuk Eddy Chen resulting from the regulatory compliance Vice President I imposed in 2015. Ms Kung Suan Ai of enjoying and being served food in a While there will be some who would be restaurant. Vice President II apprehensive about more new malls Ir YL Lum joining the fray, into what is already PPKM recently organised a Think Tank Honorary Secretary perceived to be an over built position, it Lab (TTL) where some of the malls’ Mr Tan Joon Kai is essential that existing mall operators eminent players were invited to share must reinvigorate and continue to reinvent their views on current industry trends Assistant Secretary Ms Phang Sau Lian themselves to stay relevant and prosper. and challenges. It was unanimously acknowledged that there was a need for Treasurer While the short to medium terms do the centralised collation and collaboration Mr MK Foong look particularly tough, the longer-term in the way we collect and manage data Assistant Treasurer prospect remains intact. The headline and statistics among the public and Mr Vincent Chong economic numbers look promising as the private agencies. This is to ensure that government is expected to plough back the decisions made are based on reliable COMMITTEE MEMBERS revenue collected, some of which will take and timely data. Towards this end, PPKM PR & Publicity some time to flow through to the system. will continue to develop and update Mr Patrick So industry surveys this year and we seek For this, we urge the government to look closer cooperation among our members Social into ways in which the public spending to furnish pertinent data. In an era of Mr KK Lim has the greatest of economic multiplier big data, statistics and information are Research effect to benefit the rakyat and hence, always key to make sound and informed Ms Jenny Chan raise their discretionary income so that decisions. Industry benchmarks are the people will enjoy a greater level of invaluable guides towards efficiency and Sports Mr Kenny Tan goods and services. This is perhaps the productivity. mother of all wishes for the retail industry, Special Project that the record revenue collections by the We have also recently settled two long Mr William Tang government would be used to drive our outstanding issues on music royalty Training/Seminar country’s economy to a new level. copyrights and property management Ms Eunice Lim regulations. Firstly, we have worked On our end, malls will have to take closely with Music Rights Malaysia for Technical cognisance of the new reality in the market members to pay preferential rates and Mr Goh Chong Wooi place. In the shorter term, we will expect will continue to develop more streamlined Dato Sri Dr Vincent Tiew to see more consolidation among retailers. processes. Secondly, personnel Mr Darren Hee We will see retail chains rationalising their undertaking property management, positions to preserve capital and cash flow including malls, are now required to Northern Region Representative Mr Peter Chan in anticipation of a softer market. register with the Board of Valuers, Appraisers, Estate Agents and Property Southern Region Representative For malls, they need to be aware of the Managers. We encourage and urge all Ms Zahayu Shima Ayub shopping trends that have certainly qualified mall personnel to submit their Region Representative changed and malls’ merchandise mix registrations within the window period Mr Ronald Ling will need to adjust. In particular, food from now until 31 December 2018. and beverage, entertainment and leisure Region Representative businesses have increased their share of Do continue with your passion for malls Mr Tan King Way net lettable area from the traditional 10% and we shall surely overcome any Internal Auditors up to 30% in some malls. As one prominent difficulties that may come along! Mr Raymond Tan/Ms Leong Pik Yi industry player states succinctly, “we now brand themselves more as malls, Warmest regards, Publisher rather than mere shopping malls”. This PPK MALAYSIA (Malaysia Shopping Malls Association) is certainly food for thought in more A608, 6th Floor, Block A (Lobby No. 2), No. 1, Jalan ways than one, which is fittingly the SS20/27, Damansara Intan, 47400 Petaling Jaya, Malaysia Tel: 603 – 7727 6202/6232 Fax: 603 – 7727 6203 thread running through this edition of the Email: [email protected] URL: ppkm.org.my newsletter. As online retail transactions TAN SRI DATUK EDDY CHEN continue to grow, albeit at a slower place President Printer in Malaysia compared to regionally, and Chameleon Creative Print Sdn Bhd (1124452-V) No 17, Jalan Gangsa SD5/2D, clicks co-exist with bricks, there is simply Bandar Sri Damansara, no substitute for the sheer experience 52200

2 PPKNewsNetwork March 2018

ARTICLE

This article is re-printed with permission from Focus Malaysia.

March 2018 PPKNewsNetwork 3 ARTICLE

This article is re-printed with permission from Focus Malaysia.

4 PPKNewsNetwork March 2018 CONTRIBUTION

The exponential growth of F&B outlets in Case studies: FUTURE OUTLOOK FOR shopping malls has a positive influence i. The healthier fast food named as GrEAT on the industry. Today, consumers are more located in Shopping Centre PJ informed about food trends and styles, more • Customers can use WeChat app on the F&B OUTLETS WITHIN expectant of good experience and value, smartphone to place order and make payment from anywhere and collect more confident in opinion sharing, more their food at their preferred time. SHOPPING MALLS tech-savvy and open to new food uses and ii. McDonald’s Kiosks at the Bukit Bintang and concepts. There are few new consumer-led Bangsar Telawi branches. Malaysians are fervent out-of-home diners. concepts that might gain traction in the • Customers may order, customise and Eating out is coming years. pay for their meals on the machine and so prevalent in wait for the number to be called at the A. CASUALISATION OF F&B OUTLETS Malaysia that it is collection counter Malaysia has a vibrant street food culture. To no longer just for keep up with market demands, the growth 2) Restaurants with humanoid robots special occasions. and popularity of street food has marked the Another example is to have trained robots 1:2 MEALS EATEN OUT “casualisation” of F&B outlets in shopping serve and attend to customers. The robots are malls. The local entrepreneurs are tapping programmed to bring food to the customers’ Source: Malaysian Food Barometer (MFB) into the local market by bringing simple but tables along a designated track. The intention tasty street food into the comfortable setting is to improve customer experience by reducing F&B establishments in the country in shopping malls. Most of them started with the waiting time by half for food to be served ANNUAL GROWTH RATE ~5% just a simple kiosk-style establishment or night during peak hours. SINCE 2010 market-style snacks. Case study: Source: Department of Statistics Malaysia Case studies i. Ipoh’s Nam Heong Restaurant at Ipoh Soho outlet and Damen outlet in Subang Jaya i. Sisters Crispy Popiah: Started in 2001 • Customers to get the dishes from the Mall’s Net Lettable Area (NLA) with a pushcart located at Imbi Market, tray themselves after being greeted by Kuala Lumpur the robots and to touch the sensor for F&B OUTLETS ii. Oyster King: Started in 2008 with three 30% the robot to return to its station after compared to the hawker stalls at coffee shops in SS17, SS2 previous ratio of collecting the food. between 15% and and Kuchai Lama 20%. iii. Kim Lian Kee Hokkien Mee: Started in 3) Restaurants with location based 1927 with a stall in Dang Wangi, Kuala technology to offer customer unique Lumpur. Source: Malaysia Retail Chain Association (MRCA) experience iv. Road Famous Teochew Chendul: MALAYSIAN EATING OUT HABITS Started in 1936 with a stall in Penang To enhance real life encounters at physical Road, Penang stores where the waiter or waitress would v. Ah Cheng Laksa: Started in 1960 with a know you by name and your previous orders, 23% stall in Alor Star, the use of iBeacon technology can help to forge AT HOME better relationships with the customers. The B. TECHNOLOGY SHAKING UP THE F&B HOME WITH use of location data gleaned from customer’s 13% 64% INDUSTRY OUTSIDE OUTSIDE* mobile devices can develop a more holistic FOOD* 1) Restaurants with no or lesser visible workers understanding of each customer’s preferences. It is aimed to provide greater convenience to Fast casual restaurants have started to its customers. *At least one meal per day modernise their customer experience Source: Malaysian Food Barometer, 2014 by rolling out self-service concept. The Case study: i. A Korean fried chicken restaurant in Malaysia POTENTIATE’S SHOPPER STUDY automated restaurants allow the customers to skip the queue and human interaction as named as KyoChon Data gathered from 7,297 shoppers across placing orders and payments can be done • Communication is now instant five malls, Q1 - Q3, 2017 and rapid as the staff are alerted to on machine. THE REASONS OF VISITING A MALL the arrival of customers that have Kyochon’s app installed on them using Meal/Light The F&B industry is heading towards a iBeacon technology. 52% Refreshment more robotic future, accelerated by several Fashion and economical and operational reasons. From Contributed by an operational standpoint, the self-service Dr Wong Yue Teng 49% Accesories kiosk may increase accuracy, eliminate long Associate Director, Business Insights Grocery lines and expediting the food deliveries. Potentiate Sdn Bhd 23% Meanwhile, with virtual cashier and no wait to learn more WINDOW staff, this may reduce labour costs, increase 16% SHOPPING revenue by suggesting upsells during the [email protected] [email protected] 11% LIFESTYLE ordering process and showcase promotions 4% ENTERTAINMENT that the customers can easily view the latest www www.potentiateglobal.com 2% SOCIAL GATHERING menu items, discount items and participate 2% FACILITIES/SERVICES in a customer loyalty programme. * Total does not add-up to 100% due to multiple answer selection

ABOUT POTENTIATE Potentiate Malaysia is a data intelligence company with expertise in Data Analytics, Customer Experience Management and Market Research & Business Insights. It is a subsidiary of Potentiate Australia. We conduct Shopper Behaviour studies using multiple data collection methodologies and technologies, including Exit & Catchment interviews, Geo-location mapping, Desk Research and Mystery Checks. Our analysis is powered by our own proprietary software that leads to clear business insights. Note: Please contact PPK secretariat if any other members wish to contribute articles to our newsletter. Thank you.

March 2018 PPKNewsNetwork 5 COMING SOON!

PPKM welcomes a new incoming committee onboard for 2018- 2020 at the 33rd Annual General Meeting (AGM) on 24 March. Looking forward to an even more exciting year of activities ahead!

Certification Course in Management, Session 1-2018 at One World Hotel, Petaling Jaya

PPKM has been organising these courses since 2002. With the numerous malls in the country, we envisage the need for more personnel to undertake these essential training sessions, which are ‘mall-centric’ and designed to enhance professionalism in the industry.

We are grateful the speakers are hands-on senior personnel in their individual work places and more than willing to share their experiences.

Scheduled from 2-11 April 2018, the session will cover three modules of Marketing & Leasing, Operations & Maintenance and Administration.

Those interested, please contact [email protected] for further details. If the April sessions are too soon for you, they will be repeated from 6-11 August 2018.

Paying particular attention in class reaps knowledge The technical site visit can be an eye-opener

PPKM-FIABCI Malaysia’s Property Management Time Bomb Seminar Series 10: Strata Management – The Way Forward 3 May 2018, Hotel

It’s been 10 years since PPKM co-organised this popular seminar with FIABCI Malaysia and we have been getting good response. Although the regulations were revised several times, the participants are eager to find solutions to their ongoing problems on strata management. The seminar takes a close Prominent property practitioners at the 2017 seminar look at strata management from the viewpoints of From left: Richard Chan, Organising Chairman/PPKM Advisor; YBhg Tan Sri both building owners and developers with speakers Dato CK Teo, Director, Bandar Utama Corporation Sdn Bhd/PPKM Advisor/ Deputy President, Building Management Association of Malaysia (BMAM); from the private and public sectors sharing case YM Tengku Dato Ab Aziz Tengku Mahmud, FIABCI Malaysia President; Ir studies. Registration details are available from Yeow Thit Sang, FIABCI Malaysia Immediate Past President; Mr Yu Kee Su, Secretary General, FIABCI Malaysia and YBhg Dato Pretam Singh Darshan [email protected], [email protected] Singh, Partner, Pretam Singh, Nor and Co. Advocates & Solicitors or you may send your enquiries to secretariat@ppkm. org.my.

6 PPKNewsNetwork March 2018 STUDY TRIPS 2018 Calling all ‘Study Trippers’!

We’re planning our 2018 trips to visit shopping malls in Shanghai from 8-11 May. Shanghai, a famous shoppers’ paradise, is known as the “Paris of the east’, projecting a cosmopolitan character with contemporary urban living, Western-styled , lively financial and industrial districts as well as ultra-chic and glamourous shopping malls! The four-day/three-night Shanghai trip plans to visit new integrated malls like Raffles City, Changning Iamp and Taikoo Hui. Other fascinating malls include Joy City with their distinctive ferris-wheel on the frontage, the art-centric K11 Art Mall which regularly showcases art events and creative window displays, and not forgetting high-end centres such as Shanghai ifc and Iapm Malls. There are also several other established shopping meccas like Plaza 66, Joy City Westgate Mall, Super Brand Mall and New World Daimaru with the world’s longest spiral escalator. Xintiandi precinct is perhaps the most unique location where old and new Shanghai New World Daimaru meets in an entertainment location.

More details are available from [email protected]

(A second trip to Tokyo malls is in the planning. Scheduled from 8-12 October, it is subject to confirmation.) Raffles City Changning

Early notification: For the third year running, we will be organisingPPKM Awards 2018 for Best Experiential Marketing for the period 1 July 2017 to 30 June 2018. Potential participants can start preparing for their submission materials now. Winners will be announced at the Awards Dinner in August 2018. So, keep the marketing promotions going strong and look out for our announcements soon.

Our Indonesian counterpart, Asosiasi Pengelola Pusat Belanja Indonesia will be organising the Council of Asian Shopping Centers Conference 2018 in Jakarta in September 2018 in conjunction with Visit Wonderful Indonesia 2018. Watch out for the official announcement in due course.

ICSC RECon Asia-Pacific 2018, 22-24 October, Mandarin Oriental Kuala Lumpur

Registration is now open and we look forward to your strong domestic support and participation for this event. Conference attendees comprising senior executives will come from all over the Asia Pacific region and several key shopping malls will showcase Malaysia’s malls as part of the conference programme. For more information and updates, please visit www.icsc.org/2018apc

March 2018 PPKNewsNetwork 7 INDUSTRY NEWS

MUSIC ROYALTY COPYRIGHT FEES PAYABLE TO MUSIC RIGHTS MALAYSIA (MRM)

Effective 1 October 2017, MRM has taken over the collection of all music copyright royalty fees and comprises of all four previous collecting bodies as follows:

• Music Authors’ Copyright Protection (MACP) representing composers and lyricists • Public Performance Malaysia (PPM) representing recording companies • Recording Performers Malaysia Bhd (RPM) representing performing artistes • Performers Rights and Interest Society of Malaysia Bhd (PRISM) also representing performing artistes.

On behalf of members, PPKM has negotiated with MRM for members’ preferential rates under an agreement which will take effect for two years from 1 January 2018 to 31 December 2019.

In the meantime, Radiosparx has also offered preferential rates to members for royalty-free music as an alternative music source.

Kindly contact PPKM secretariat if you require more details.

BOARD OF VALUERS, APPRAISERS, ESTATE AGENTS AND PROPERTY MANAGERS

Following recent amendments to the Valuers, Appraisers, Estate Agents and Property Managers (VAEP) Act 1981 via Section 22F, all qualified personnel working in property management, including shopping malls, are required to be registered as property managers. This will be available within 12 months commencing from 2 January 2018 to 31 December 2018 and all relevant personnel working in shopping malls are requested to undertake the necessary registration soonest possible. PPKM together with Real Estate and Housing Developers Association (REHDA) have now been offered one board representation each on the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP).

Launch of the Register of Property Managers with BOVAEP on 11 January 2018 officiated by YB Dato Seri Johari Abdul Ghani, Minister of Finance II and YB Tan Sri Noh Haji Omar, Minister of Urban Wellbeing, Housing and Local Government at KL Hilton. Tan Sri Datuk Eddy Chen is standing on the extreme right with other property industry practitioners.

SALES DATES 2018

Members are encouraged to plan mall activities for the following sales dates for this year which have been confirmed and gazetted by the relevant authorities:

• Malaysia Super Sale (MSS) 1 February – 15 March 2018 • Malaysia Mega Sale Carnival (MMSC) 15 May – 31 July 2018 • Malaysia Year End (MYES) 1 November – 1 January 2019

8 PPKNewsNetwork March 2018 PAST ACTIVITIES

TTT: CREATE THE PERFECT MALL AMBIENCE, 7 December 2017

Philips Lighting hosted the TTT at their premises with a short briefing by Mr Jason Tan, Shopping Mall Architecture Manager.

This was followed by a demonstration of how creative lighting coupled with new technology can enhance ambience in a mall and/or produce attractive signages.

The event was attended by 34 participants from the Central, Northern and Southern regions.

Picking up tips in a relaxed atmosphere

Create a new ambience with lighting colours

SOUTHERN REGIONAL MEETING, 15 December 2017, Holiday Villa Bahru

Cheerful faces and a happy meeting down south!

PPKM Central committee, led by Mr MK Foong, Treasurer, connected with Southern Region members for a briefing on industry updates, which included the registration of property managers and music royalty copyright fees. Representatives from Radiosparx also gave a talk on an alternative source for royalty-free music.

March 2018 PPKNewsNetwork 9 PAST ACTIVITIES

CEO THINK TANK LAB, 24 January 2018, Westin Kuala Lumpur

For the first time ever, PPKM organised a Think Tank Lab (TTL) to bring together eminent industry players from the shopping mall industry. CEOs from several shopping malls were invited so that the TTL could harness the synergy of their invaluable expertise and pertinent experience to augment the development of shopping in our country. The panelists included PPKM’s panel of advisors and CEOs from key shopping malls like Andrew Brien of Suria KLCC, Philip Ho of Pavilion REITs International and Dato Jeffrey Ng, Chairman, Malaysia REIT Managers Association (MRMA) who shared significant statistics on shopping mall real estate investment trusts (REITs). Dato Joyce Yap, PPKM Advisor was the moderator who anchored the deliberations.

In his welcome address, Tan Sri Datuk Eddy Chen, emphasized the need for the collation of pertinent data and statistics for our industry

Mr HC Chan, CEO Sunway Malls shared his vast experience of using the synergy of integrated developments for shopping malls Besides being an excellent opportunity for the mall owners and specialists to network and exchange invaluable insights of our industry, participants also benefitted from a presentation by David Larkin, Director CISTRI Singapore who gave an overview of Kuala Lumpur malls in the current scenario of digital disruption and the resulting new trends.

Mr Joseph Yeo, Vice President, YTL Land and Development Bhd shared on A well-deserved lunch for all after the high-powered dialogue new visions for

10 PPKNewsNetwork March 2018 GST AMBASSADOR PROGRAMME, 16 January 2018, Sky Deck, Summit USJ

Under the ongoing GST Ambassador Programme, the GST team headed by Tuan Nor Azman Baharom, Assistant Director, Royal Malaysian Customs Department (Jabatan Kastam Diraja Malaysia) were at hand for a dialogue session with members to explain and clarify grey areas on billing and submission procedures.

The discourse on common problems was helpful and PPKM thanks Summit USJ for kindly providing the complimentary venue.

GST Overview by Tuan Nor Azman Baharom

The 20th Malaysia Tourism Awards 2016/2017 presentation was held on 28 February at International Convention Centre. This biennial event, first introduced in 1987, serves to incentivise tourism industry partners towards higher professionalism. The awards recognise and honour local and international tourism industry players for outstanding and innovative products and services across 14 categories, including two separate awards for Best Shopping Centre Integrated and Stand-Alone. Congratulations to general manager Phang Sau Lian and Komtar JBCC senior general manager Jennie Parr for winning the above categories respectively!

Also present were HC Chan, Sunway Shopping Malls & Theme Parks CEO, SL Phang, Sunway Putra Mall GM and Kevin Tan Gar Peng, Sunway Shopping Malls COO

Tourism Malaysia chairman Dato’ Dr Siew Ka Wei poses with Komtar JBCC senior general manager Jennie Parr and staff at the award presentation.

March 2018 PPKNewsNetwork 11 MEMBERSHIP 2018

CORPORATE MEMBERS INDIVIDUAL MEMBERS HONORARY MEMBERS Dato’ Ngeow Voon Yean 1 Utama Shopping Centre Jesselton Mall Abdul Aziz b Aman Lim Hooi Fung, CMOM Tan Sri Dato’ Teo Chiang Kok 1MK Mall Jetty Point Duty Free Complex Abd Rahim Hilmi b Zakariya Lim Fei Yoon Dato’ Joyce Yap, CMM 1Shamelin Shopping Mall Abdul Razak Tuah b Othman, CMOM Lim Kee Han HC Chan, CMM Johor Bahru City Square Office Tower Abd Kahar b Rahmat Lim Kok Kheng Alam Sentral Plaza Abukhori b Kasim, CMOM Lim Koon Hooi, Cynthia, CMMLM ASSOCIATE MEMBERS Alor Star Mall KB Mall Agnes Tan Mee Yoke Lim Rong Jiang, CMMLM Ng Hean Yin Aman Central KL Gateway Mall Aida Azimah Mohamad Abas, CMMLM Lim Su Yi Amcorp Mall Aishah Kon bt Abdullah Lim Wen Li AFFILIATE MEMBERS – INDIVIDUAL Amerin Mall Kluang Mall Ally Choo Kwee Yeng, CMMLM Lisbet Ling Kiang Hfoong, CMMLM Atria Shopping Gallery Kompleks Bukit Jambul Aminudin b Mohd Noah, CMOM Loh Kok Chai, CMM Elise Lee avenue K Kompleks Metro Point Amos Chew Yee Onn, CMMLM Loo Ai Leen, CMMLM Gan Siew Chain Bangsar Shopping Centre Kompleks Mutiara Andrew Ashvin, CMM Loo Hoey Theen Hoi Kong Fei Kompleks Star Parade Ang Khoon Looi, Carol Loong Jee Yung Kevin Chiu Zhenwei, CMMLM, CMAM BB Plaza Kompleks Tun Abdul Razak (KOMTAR) Ang Kung San Lum Youk Lee Lee Pei Ling Bentong Vega Mall Kota Raya Complex Anthony Dylan anak Frankie Jurem Ma’amur Gadafy b Abdul Rashid Lim Chee How Berjaya Megamall KSL City Mall JB Aw Ik Qian, CMMLM Mabel Tan Mui Pow, CMMLM Ng Choo Yiew, Thomas Berjaya Times Square Kuala Lumpur KSL Esplanade Mall Aziah bt Ahmad, CMMLM Mah Liyun, CMMLM Ong Shi Yee, Eunice Berjaya Waterfront Complex Kuantan Parade Beh Chin Sien Maheran bt Hamdani Phan May Ling Central i-City Shopping Centre KWC Fashion Mall Beh Soo Ming Marilyn Chuah Siu Ching, CMMLM Sharon Tan Pet Szu Central Market Kulim Central Capt (R) Kon Si Chong, CMOM Michael Poh Oon Howe Tan Chwan Tee, Robin Central Square Sungai Petani Langkawi Fair Shopping Mall Carmen Lee Suet Hoong, CMOM Michelle Chin Mee Ching Tay Seow Liang, Victor Lot 10 Carriek Chong Ka Loong, CMOM Mohamad Nazri b Mohd Mokhtar, CMOM Tee Kok Guan Centro M3 Mall Chan Chin Meim Mohamad Amirudin b Abu Timothy Sangawa Cheras LeisureMall , Melaka Chan Hong Kong, Peter Mohd Izaham Syah b Hamdan, CMAM Voon Yen Lee Citta Mall Maju Junction Mall Chan Jen Nee, Jenny, CMM Mohd Nizam b Abdul Rahman Wong Paik Tho City Mall Medan MARA Chan Pui Li Mohd Saukat Ali bin Mohd Ghazaly Woo May Foong Cityone Megamall Melawati Mall Chan Wai Lip, CMOM Mohd Shahril b Mohd Shariff Yasmin Mokhtar Damen Mall Merdeka Mall Chan Wei Ling, CMMLM Mohd Taufiq bin Shamsuddin Yew Poh Ling Dataran Pahlawan Melaka Megamall Mesamall Chang Yar Leng, CMMLM Mok Choo Yum AFFILIATE MEMBERS – CORPORATE Dayabumi Mid Point Shopping Complex Chee Ken Fah, Daniel, CMM Muhamad Fahmi b Md Yatim DC Mall Chee Kok Leong, Danny Muhammad Rafi’iy bin Azizan, CMAM,CMMLM BBCC Development Sdn Bhd Outlet Mall Mitsui Outlet Park KLIA Cheng Yew Ong Nadimie b Jamsani Code Entertainment Sdn Bhd Digital Mall Mydin Mall Cheong Chui Cheh, Eileen, CMMLM Ng Bee Fong, Samantha, CMOM, CMMLM Fair Star Shopping Sdn Bhd Dpulze Shopping Centre MyTown Shopping Centre Cheong Su Yen,Krystina Ng Kuan Yee, Selina Festival City Sdn Bhd e @ Curve New World Park Cherci Chan Huey Chyn, CMMLM Nik Azlan Nik Aman Golden Mayflower Sdn Bhd East Coast Mall Nexus Bangsar South Chew Fei Sean, CMMLM Noor Salehah bt Wahid, CMMLM IFCA MSC Bhd Eastern Mall Nu Sentral Chew Siew King, Candy Nor Hayati bt Nawawi Suri Musixmusix Sdn Bhd Ekocheras Mall Oceanus Waterfront Mall Chew Yien Yien, Doreena, CMMLM Norlian bt Md Tahir Nearbuy South East Asia Sdn Bhd Emart Batu Kawa One City Chia Nyuk Yin Norbaiyah bt Mohd Yusof Potentiate Sdn Bhd Empire Shopping Gallery PacifiCity Chia Wen Jun, CMMLM Nur Hazreena bt Abdullah R & F Development Sdn Bhd Encorp Strand Mall Pandan Kapital Chin Wah Sheng, CMOM Ong Eng Hin, CMM R & Y Engineering & Construction Sdn Bhd Endah Parade Paradigm Mall Chiu Jing Chun, Selwyn, CMOM Ong Hui Ling Dredging Bhd Evolve Concept Mall Paradigm Mall Johor Bahru Choo Wan Da, Desmond Ooi Boon Shya, Jean Stratos Consulting Group Sdn Bhd Paragon Point Shopping Centre Chong Min Fui, Vincent, CMM Ooi Kee Chuan Tanand Technology Sdn Bhd First World Plaza Choong Ing Xin Padma Prian @ Padman s/o Maniam The Hot Shoe Show & Company Sdn Bhd Gamuda Walk Paya Bunga Square (PB Square) Chow Heng Wah, CMM Pang Seong Wah The Lot Associates Sdn Bhd gateway@klia2 Pearl Point Shopping Mall Chu Chia Siong, CMOM Patrick So Kee Whuay Visata Creative Sdn Bhd Genting Highlands Premium Outlets Pelangi Leisure Mall Chua E Fun, CMMLM Pearly Hue Pei Ni NETWORKING PARTNERS Giant Hypermarket Jalan Kebun Penang Plaza Chua Jenny Pearly Lim Meng Li, CMMLM Giant Hypermarket Bandar Kinrara Chuah Chong Koh, CMMLM Phang Sau Lian Asosiasi Pengelola Pusat Belanja Giant Hypermarket Banting Perling Mall Chuah Ying Huey Phoon Kin Kheong, CMM Indonesia (APPBI) Giant Hypermarket Batu Caves Pernama Kompleks Mutiara Armada Chuang Chew Loon, Alvin, CMOM,CMAM Ramesh a/l Arumugam Association of Consulting Engineers Giant Hypermarket Bayan Baru Pertama Complex Darren Chear Rashidan b Ismail, CMOM (ACEM) Giant Hypermarket Cheras Plaza Angsana Dato Sri Dr. Vincent Tiew Soon Thung Richard Chan Chee Keong, CMM BBKLCC Tourism Association, Kuala Giant Hypermarket Kelombong David Lau Hing Luong, CMM Ronald Ling Ing Han, CMMLM Lumpur Giant Hypermarket Kemuning Utama Plaza Merdeka Dr. Alvin Lim Boon Yew Royston Ling Ing Ding British Council of Shopping Centres Giant Hypermarket Klang Plaza Metro Kajang Elizabeth Chan Choo Im Samantha Ooi Suii Liin (BCSC) Giant Hypermarket Klang Sentral Plaza Pelangi Emyriza bt Mohamed San Wei Hwa, Wivien Building Management Association of Giant Hypermarket Kota Damansara Plaza Salak Park ‘SPARK’ Eric Tee Lai Keong Saw Lee Chuan Malaysia (BMAM) Giant Hypermarket Kota Padawan Plaza Shah Alam Erwin Chung Liang Zhen, CMMLM See Lung Yih Council of Asian Shopping Centers (CASC) Giant Hypermarket Kuala Terengganu Plaza Tasek Eugene Khoo Set Hon Foong Dewan Bandaraya Kuala Lumpur (DBKL) Giant Hypermarket Kuantan Esmei Eng Shih Mei Shahrol Azman b Abd Kahar, CMOM Eastern Regional Organisation for Giant Hypermarket Mall Sibu Publika Shopping Gallery Eva Hew, CMMLM Shaifulddin A. Majid, CMM Planning & Housing (EAROPH), Malaysia Giant Hypermarket Melaka Puteri Harbour Retail Evelyn Lo, CMM Sharon Lee Suit Fong, CMMLM FIABCI Malaysia Chapter Giant Hypermarket Muar Fazrul Isham b Mohd, CMMLM Siegfried Shaun Dela Pena Tan Fire Prevention Council Malaysia (FIPCOM) Giant Hypermarket Nusa Bestari Mall Fern Tan Feng Ching Sin Tiew Cheo, CMM Hong Kong Trade Development Council Giant Hypermarket Petra Jaya RCMC Sdn Bhd Foong Meng Khum, CMM Sit Chee Koon, CMMLM, CMAM Institute of Shopping Center Management Giant Hypermarket Plentong SACC Mall Ghafizah Hanim Amir Soon Guok Jie Ltd (ISCM), Hong Kong Giant Hypermarket Prima Prai Sarawak Plaza Goh Boon Ooi Stanley Kok Yin Cheong, CMMLM International Council of Shopping Centers Giant Hypermarket Putra Heights SB Mall Goh Chong Wooi Steve Lim Boon Hoe (ICSC) Giant Hypermarket Senawang Segamat Central Shopping Centre Hamish Chartres Subramaniam Apparow, CMOM Jabatan Bomba dan Penyelamat Malaysia Giant Hypermarket Seri Kembangan Sejati Walk Hee Yaw Hoong, Darren, CMMLM Suhadi B Mohd Sukor, CMOM Japan Council of Shopping Centers (JCSC) Giant Hypermarket Shah Alam Selayang Star City Herbie Tan Kim Whatt Tan Boon Chun, CMMLM Korea Building Owners & Managers Giant Hypermarket Subang Jaya Semua House Hiew Boon Kee, CMMLM Tan Cheng Guan Association (KBOMA) Giant Hypermarket Sungai Petani Seremban Prima Hirdawati Mohd Nasir, CMAM Tan Chuan Kang Malaysia Crime Prevention Foundation Giant Hypermarket Tabuan Jaya Ho Ka Khong Tan Gar Peng, Kevin (MCPF) Giant Hypermarket Taiping Setia City Mall Ho Wai Hoong, CMMLM Tan Hui Swan, Farrer, CMMLM Malaysia Retail Chain Association (MRCA) Giant Hypermarket Tampoi Shaw Parade KL How Siew Choo Tan Joon Kai Malaysia Retailers Association (MRA) Giant Hypermarket Tawau Hok Wai Khuin, CMMLM Tan King Way Malaysia Green Building Confederation Giant Hypermarket Ulu Klang Skudai Parade Ishraqi Shah b Abu Bakar, CMMLM, CMOM Tan Ping Yi (MGBC) Giant Mall Kelana Jaya South City Plaza Jason Chin Teck Seng Tan Sri Datuk Eddy Chen Lok Loi Malaysian Association of Convention Giant Setapak Star Avenue Lifestyle Mall Javed Irshad Sani Tan Sri Dato Teo Chiang Kok and Exhibition Organisers and Suppliers Giant Superstore Bandar Puteri Jeffrey Sia Tan Sook Yuen,Charmaine (MACEOS) Giant Superstore Gong Badak Jeffrey Soon Jun Yann, CMAM, CMMLM Tan Ting Sin, CMOM Malaysian Association of Hotel Owners Giant Superstore Jerteh Joseph Teo Fang Yih, CMMLM Tang Chee Weng (MAHO) Giant Superstore Kampar Josephine Lim Kwee Yuen, CMAM Tang You Qing, Eugenie Malaysian Association of Hotels (MAH) Giant Superstore Kangar Sunshine Tower Julia Chan Teh Siew Yan, CMAM Malaysian Association of Travel & Tour Giant Superstore Keningau Junairiah bt Afandi, CMAM Teoh Ee Ling, CMMLM Agents (MATTA) Giant Superstore Kuala Pilah Sunway Giza Mall Kamarul Ariffin b Abdul Latiff, CMOM Teoh Eng Chiat, Andrew Malaysian Franchise Association (MFA) Giant Superstore Kuala Selangor Sunway Putra Mall Katherine Tan Teoh Song Loon, CMMLM Malaysian Tourism Federation (MTF) Giant Superstore Lukut Kenny Chin Chong Huat, CMM Tian Keng Swee, CMOM Mall China Giant Superstore Nilai Sunway Velocity Khairilham b Khamis Toh Kai Wei Middle East Council of Shopping Centers Giant Superstore Prima Saujana (Kajang) Suria KLCC Kho Chung Hong, Charlie, CMM Tun Mohd Afindi b Yusof (MECSC) Giant Superstore Sandakan Shopping Mall Kho Lay Her V Mayantharan a/l Valayutham Nordic Council of Shopping Centers Giant Superstore Sunway City Ipoh Sutera Mall Khor Siak Seng, Vincent Winnie Sam Min Wah, CMMLM (NCSC) Glo Damansara Taiping Mall Koay Poay Shin, CMMLM Wong Chun Khean, Kent Pertubuhan Akitek Malaysia (PAM) GM Klang Terminal One Shopping Centre Kok Huei Yuen Wong Kong San Property Council of Australia (PCA) Mall The Curve Koong Choy Yoke Wong Sook Voon, CMMLM Quality Restroom Association of Malaysia Great Eastern Mall The Gardens Mall Kung Suan Ai, CMMLM Wong Woei Ming, Michael, CMOM (QRAM) Green Heights Mall The Main Place L Izwan b Abdullah, CMMLM Wong Yik Kae Real Estate & Housing Developers The Mines Lai Yung Ming, Marco Yakob Haron, CMOM Association, Singapore (REDAS) The Spring Larry Tan Teck Lai Yap Weei Kee Real Estate and Housing Developers Harbour Mall Sandakan The Starling Lau Chore Yee, John Yeap Chin Chong, CMM Association (REHDA) Hartamas Shopping Centre The Summit Subang USJ Lawrence Teh Cheng Poh Yeap Huey Ling Shopping Center Council of Australia Imago, KK Times Square The Waterfront @ Parkcity Lee Beng Beng, CMM Yeo Yee Yean (SCCA) Intermark Mall The Weld Lee Chee Hoe Yong Lee Yung, CMAM Taiwan Council of Shopping Centers IOI City Mall Tropicana City Mall Lee Chin Mun Yong Yuet Lan, CMMLM (TCSC) IOI Mall Bandar Putra Kulai Tropicana Gardens Shopping Mall Lee Mun Keong Yuen Chew Yung The Associated Chinese Chambers of IOI Mall Puchong Tun Razak Exchange Lee Yih Eng Zainab bt Abd Kadir Commerce and Industry of Malaysia IPC Shopping Centre U Mall Pulai Utama Leong Pik Yi Zahayu Shima bt Ayub, CMMLM (ACCCIM) Utropolis Lew Wen Feng, CMMLM Zulkahar b Khamis, CMOM The Institute of Engineers, Malaysia (IEM) Island Plaza Shopping Mall Tourism Malaysia ITCC Mall Vivacity Megamall, Kuching Wangsa Walk Mall LEGEND Wetex Parade Shopping Centre A608, 6th Floor, Block A (Lobby No. 2), No. 1, Jalan SS20/27, Damansara Intan, 47400 Petaling Jaya, Malaysia Tel: 603 – 7727 6202/6232 Fax: 603 – 7727 6203 Certified Mall Marketing & Leasing Manager (CMMLM) Certified Mall Administration Manager (CMAM) Email: [email protected] URL: ppkm.org.my Certified Mall Operations Manager (CMOM) Certified Mall Manager (CMM)

12 PPKNewsNetwork March 2018