FURTHER INFORMATION ABOUT LINTHOUSE HOUSING ASSOCIATION

About LHA

Linthouse Housing Association (LHA) was formed in 1974 and is one of the oldest Housing Associations in . We are a non-profit making organisation with Scottish Charitable status based in the west end of and are monitored and regulated by the Scottish Housing Regulator.

We provide just under 1200 homes to people in the areas of Linthouse, and Langlands. Our housing stock is varied and includes tenements, multi-storey flats, four in a block properties and main door properties.

We also provide a factoring service to almost 700 owner occupiers.

Our Vision:

‘Creating and sustaining lasting, unique, vibrant homes in stable, popular, and ambitious urban communities’

Our Mission:

To deliver high quality and cost effective housing services, designed to meet the needs of existing and future customers. To work in partnership with others to create thriving communities that people want to live and work in.

Our Values:

• Customer Driven

• Honest

• Accountable

• Transparent

Delivering to our Customers

We strive to always provide an excellent customer service to all of our service users and stakeholders through continuous improvement. Our aim is to always do the right thing by:

• Listening carefully to customers every time they contact us or give us feedback;

• Hearing what customers have said to make sure we fully understand what has been said and then look for the best solution based on the customer’s needs;

• Acting to put things into practice and keep our priorities.

LHA General Information - Jan 2019