Emergency Response Plan (ERP) Mailing Address 100 St. Ann Rd. Campbell River, BC V9W 4C4 Telephone Number 250-923-1085 Facsimile Number: 250-923-1018 Amendment - 8 February 9, 2021
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CONTENTS MODULE A ...... 4 LOCAL - CALL LIST ...... 9 MID COAST (PORT HARDY, BELLA BELLA AND AREA) - CALL LIST ...... 12 NORTH COAST (ALASKA AND BORDER) - CALL LIST ...... 14 SOUTH (VICTORIA AND VANCOUVER) - CALL LIST ...... 16 WEST COAST (TOFINO AND AREA) - CALL LIST ...... 18 MODULE B ...... 20 ALL AREAS - CALL LIST ...... 22 LOCAL AREA - CALL LIST ...... 22 MODULE C ...... 24 MODULE D ...... 26
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EMERGENCY RESPONSE PLAN
MODULE A
1. The FT(Flight Tracker) [Karin Griffin (778)-348-3225] will respond by calling the FDM(Flight Department Manager) [Andrew Headley (250)-202-7605] or the Director of OH&S [Rick Bates (250)-203-2593] (if Andrew is unavailable), both of whom will act as the OL(Operations Leader) if the aircraft is overdue and has not made contact within 15 minutes of its proposed ETA (Estimated Time of Arrival). The FT will first attempt to contact the pilot or the lead passenger. Then login to Spidertracks or call the Flight Service Station (Airport Tower) [250-923-3942] to ascertain aircraft position. (For tracking Astar within the local area) Call the Tower, advise the situation and request last known location of the aircraft and any advice. Then continue to contact those on the Module A Call Lists, depending upon the area the aircraft was last tracked to. Each of the nominated areas can be cross referenced to the enclosed maps (Local, Mid Coast, North Coast, South, West Coast) within the ERP (Emergency Response Plan) kit.
2. If the Emergency Button has been pressed on the Spidertracks tracking device in the aircraft, first attempt is to contact the Pilot and lead passenger if no response– Contact the OL and skip straight to the Module B procedures in this document (page 20).
3. If in the instance that Search, and Rescue is initiated by another party i.e. Flight Services, Local Emergency Services or other nearby Aircraft. The controlling SAR (Search and Rescue) facility will contact the FT from details pertaining to the Aircrafts’ Flight Plan/ELT data. In which case, the OL will be contacted and Module C procedures in this document will be employed.
4. If there is an accident or incident within the bounds of the City of Campbell River, See the Local contact numbers for the Module ‘B’ call list (Page 22) and follow the Module B Supplement checklist in the ERP.
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PERTINENT AIRCRAFT INFORMATION
King Air 250 C-FKXC (Fixed Wing) Colour: White W/ Blue Souls on Board: Check Manifest / Max Seats – 9 (7 PAX plus 2 CREW) Fuel Endurance: 5 hours 30 minutes. Check Flight Plan for actual fuel onboard. ELT beacon Hex Code: 2787803982FFBFF (serial#: 25201451) For relevant weather: Foreflight / Flight Aware – pilots have access to route of flight Provide a call back phone number See module B for safety equipment on board
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Airbus Astar 350B2 C-GFNB (Rotary Wing) Colour: Black W/ Brown Souls on Board: Check Manifest / Max Seats – 6 (5 PAX plus 1 CREW) Fuel Endurance: 3 Hours 30 Minutes. Check Flight Data Sheet for fuel onboard. ELT beacon Hex Code: A78DF014CC001A5 Provide a call back phone number. See module B for safety equipment on board
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Embraer Legacy 500 C-GWON (Fixed Wing) Colour: White W/Red Souls on Board: Check Manifest / Max Seats – 11 (8 PAX plus 3 CREW) Fuel Endurance: 6 hours. Check Flight Plan for actual fuel onboard. ELT beacon Hex Code: A78DF0200E811A5 For relevant weather: Foreflight / Flight Aware – pilots have access to route of flight Provide a call back phone number See module B for safety equipment on board
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MODULE A LOCAL - CALL LIST BIG BAY AREA
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NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF. Chuck Ashton Operations Manager Campbell River 250-287-6386 Brief details on hand
Rick Bates Director of Safety Campbell River 250-203-2593 Brief detail on hand
Kyle Taylor Operations Manager Big Bay Landing 250-202-0490 Have you seen the aircraft? Local Map
Kyle Taylor Safety & Boat Operator Big Bay Landing 250-202-0490 If Aircraft is downed, can you Local Map send first aid equipment to the Tara Kristian Ritchie Bros. Stuart Island 250-850-9782 site? Local Map
Paul Paccar Stuart Island 250-203-0002 Local Map Brimacomb Nahanni Paccar Stuart Island 250-203-8992 Local Map Brimacomb Dave Manson Sonora Resort Sonora Island 250-202-0066 Local Map Stacey Boyd Sonora Resort Sonora Island 250-203-3376 Local Map
WITHIN 25NM OF CAMPBELL RIVER
NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF.
NAV Flight Service Station Campbell River 250-923-3942 Has contact been made with the Local Map CANADA pilot? Laine Operations Manager - West Campbell River 250-286-8863 Have they heard the aircraft on Local Map Valentine Coast Helicopters the radio? On (123.2) or Emergency (121.5) Vancouver Island Air Campbell River 250-287-2433 Have you seen the aircraft Local Map
49 North Helicopters Campbell River 250-926-9292 Can their pilots dispatched in Local Map the area make radio contact with the aircraft? Corilair Campbell River 250-287-8371 Local Map
Discovery West Aviation Campbell River 250-923-6233 Local Map
Sealand Flight Campbell River 250-895-9089 Local Map
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MODULE A MID COAST (PORT HARDY, BELLA BELLA AND AREA) - CALL LIST
NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF.
Chuck Ashton Operations Manager Campbell 250-287-6386 Brief on details at hand River Rick Bates Director of Safety 250-203-2593 Brief on details at hand Campbell River
NAV Flight Service Station Port Hardy 250-949-6424 Has contact been made with Mid Coast CANADA the pilot? Bella Bella Airport Campbell 250-957-2868 Have they heard the aircraft on Mid Coast Operator Island, Bella the radio? On (123.2) or Bella Emergency (121.5) Campbell 250-957-2285 Mid Coast Pacific Coastal/Wilderness Island, Bella Bella Base Manager Helijet Sandspit, 1-877-569-4354 Mid Coast Haida Gwaii Dan Smith – Owikeno Band Office Rivers Inlet 250-949-8625 Mid Coast Tribal Mnger Dawsons Landing General Dawsons 604-629-9897 Mid Coast Store and Marina Landing VHF 06
Duncanby Lodge Goose Bay 1-877-846-6548 Mid Coast
Hakai Institute Pruth Harbour, 250-285-3134 Mid Coast Calvert Island Base Manager Air Cab Coal Harbour 250-949-6371 Mid Coast
Pacific Coastal/Wilderness Port Hardy 250-949-6353 Mid Coast
Once the Aircraft has become 30 minutes overdue the FDM/OL will employ Module B of the ERP. The FDM/OL may launch Module B at any time he feels it is appropriate to do so.
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MODULE A NORTH COAST (ALASKA AND BORDER) - CALL LIST
NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF.
Chuck Ashton Operations Manager Campbell River 250-287-6386 Brief on details at hand
Rick Bates Director of Safety Campbell River 250-203-2593 Brief on details at hand NAV Flight Service Station Prince Rupert 250-627-5384 Have you seen the aircraft? North Coast CANADA
Base Manager Heli jet Seal Cove, 1-855-777-4354 Have they heard the aircraft North Coast Prince Rupert on the radio? On (123.2) or Emergency (121.5) Inland Air Charters Ltd. Seal Cove, 250-624-2577 North Coast Prince Rupert
Once the Aircraft has become 30 minutes overdue the FDM/OL will employ Module B of the ERP. The FDM/OL may launch Module B at any time he feels it is appropriate to do so.
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MODULE A SOUTH (VICTORIA AND VANCOUVER) - CALL LIST
NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF.
Chuck Ashton Operations Manager Campbell 250-287-6386 Brief on details at hand River Rick Bates Director of Safety 250-203-2593 Brief on details at hand Campbell River
CBF7 Victoria Victoria 250-386-7676 Have you seen the aircraft? South Area
Aeroshell FBO Victoria 250-655-8833 Airport (YYJ)
Victoria Airport Authority Victoria 250-953-7536 South Area Airport (YYJ)
Signature Flight Support Vancouver 604-270-2222 Have they heard the aircraft on South Area FBO Airport (YVR) the radio? On (123.2) or Emergency (121.5) Vancouver Airport Vancouver 604-207-7077 South Area Authority Airport (YVR)
Pacific Coastal/Wilderness Powell River 604-485-7216 South Area (YPW)
Sunshine Coast Air Sechelt (YHS) 604-740-8889 South Area
Harbour Air Sechelt (YHS) 604-885-8774 South Area
Once the Aircraft has become 30 minutes overdue the FDM/OL will employ Module B of the ERP. The FDM/OL may launch Module B at any time he feels it is appropriate to do so.
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MODULE A WEST COAST (TOFINO AND AREA) - CALL LIST
NAME POSITION/COMPANY LOCATION NUMBER INTENT OF CALL MAP REF.
Chuck Ashton Operations Manager Campbell River 250-287-6386 Brief on details at hand
Rick Bates Director of Safety Campbell River 250-203-2593 Brief on details at hand Tracy Bond Alberni-Cloquet Regional Tofino (YAZ) 250-720-2700 Have you seen the aircraft? West Coast District
Air Nootka Gold River 250-283-2255 Have they heard the aircraft on West Coast the radio? On (123.2) or Emergency (121.5) 49 North Helicopters Campbell River 250-926-9292 West Coast
Tofino Air Tofino Harbour 250-725-4454 West Coast
Atleo River Air Service Tofino 250-725-2205 West Coast Harbour/(YAZ)
Once the Aircraft has become 30 minutes overdue the FDM/OL will employ Module B of the ERP. The FDM/OL may launch Module B at any time he feels it is appropriate to do so.
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MODULE B
1.0 The FDM will initiate Module B by calling the SAR authorities [Joint Rescue Coordination Centre (SAR) – Victoria, 1-800-567-5111] (more numbers relevant to last known position of the Aircraft are given on page 18 of this document) at the 30-minute mark and give the following details in addition to Passenger manifests available in Airplane Manager or helicopter flight data sheet.
King Air Tail Number: Astar Tail Number: Embraer Legacy 500 Tail C-FKXC C-GFNB Number: C-GWON Aircraft Type and Description: Aircraft Type and Description: Aircraft Type and Description: King Air 250 Astar Helicopter, Black with gold Legacy 500 Jet, White and Red Twin Turboprop, White and Blue. trim
Safety Equipment on board: Safety Equipment on board: Safety Equipment on board: - (2) Fire Extinguishers - (1) Fire Extinguisher - (2) Fire Extinguishers - (1) First Aid Kit - Life vests for each passenger - (1) First Aid Kit - (1) Defribulator (worn for duration of flight) - (1) Defribulator - (9) Life Vests - (1) Emergency Location - (9) Life Vests - (1) Emergency Location Transmitter - located in the rear - (1) Life Raft Transmitter - located in the tail baggage compartment - (2) Emergency Location - Therapeutic Oxygen - (1) First Aid Kit Transmitter - located in the tail - (1) Flashlight - (1) Survival kit (if beyond 25nm - Therapeutic Oxygen - (7) Safety cards from base) - (1) Flashlight - (8) Safety cards
A Template email will be sent out to the relevant members of the CCT (Command Centre Team) at [email protected] alerting them to report to the Command Centre in the Raza Conference Room on the third floor of the Head Office building using the suggested template;
AVIATION ALERT: You are required to report immediately to the Raza Conference Room on the third floor of the office building to be briefed on the current situation and further instructions. If you are unable to attend, please contact Andrew Headley (250) 202-7605 or Rick Bates at (250) 850-3215. Please do this by text so as not to tie up the phone lines at this critical time.
Thank you for your cooperation,
1.1 The OL will also call members of the CCT and issue each member with their ERP kit with contents relevant to their given role. This can be considered initiation of Module C
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MODULE B ALL AREAS - CALL LIST
NAME LOCATION NUMBER INTENT OF CALL FOR LOCATION… Joint Rescue Victoria (JRCC – 250-413-8933 / Reporting the ALL AREAS Coordination Centre Pacific Region) 1-800-567-5111 missing aircraft. CANADA (SAR) Alaska Rescue (AKRCC) SRR 1-800-420-7230 NORTH Coordination Centre JUNEAU USA COAST/ALASKA (SAR) United States Coast Pacific Area 1-510-437-3700 Pacific - USA Guard Operations Centre
(SAR) – Pacific Area Atlantic Area 1-757-398-6700 Atlantic Area Atlantic - USA Canadian Coast Guard National (eastern 1-613-990-3119 ALL AREAS IF Headquarters (SAR) time zone M-F OVER THE SEA 8:00 am- 5:00 pm)
LOCAL AREA - CALL LIST
NAME LOCATION NUMBER NON-EMERGENCY INTENT OF CALL Campbell River Fire Campbell River 911 250-286-6266 Reporting downed or Department missing aircraft.
British Columbia Campbell River 911 250-286-1155 Ambulance Service R.C.M.P. Campbell River 911 250-286-6221
Campbell River Campbell River 250-850-2141 Admittance details Hospital for N.O.K.
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MODULE C
Module C covers the documenting actions that the members of the CCT will take immediately following the outcomes/instructions of Module B. The following paragraphs are an overview of each CCT members role. At this time, The CCT members should brief another member of the company to take their place and assume a 12 on 12 off routine until the situation stabilizes over the next 36-48 hours if applicable. The successor shall continue the communications log for continuity P.R. – [Chuck Ashton (250) 287-6386] A company-wide message should be sent out identifying yourself as the sole media contact, with instruction that all media inquiries be sent to you alone. If you assign a person to this task that person must be kept informed as the situation unfolds and be familiar with the procedures of this plan. The Company Lawyer should be consulted before making a press statement. Be prepared with a statement for the media. State only the facts. Never speculate. Suggested Statement Template “I have received notification that our company aircraft has been involved in an (accident/incident/threatening act). I understand that (number) passengers and (number) crew members were onboard. We are in the process of notifying the families of these individuals. The aircraft was on a flight from (departure point) to (intended destination). This is all we can share at this time. We have activated our Emergency Response Plan and are working with the investigative authorities. We will continue to update the media of additional information as soon as it becomes available. Establish control of media communications by trying to be the best source of information. a. Be readily available. Be well prepared. Be accurate. Be cooperative. b. Do not talk “off the record”. The pressure to provide answers will be extreme from all quarters especially after an accident, and the information is seldom available early enough to satisfy the demands of the press. Act quickly when it comes to accommodating family members but prudently when it comes to accommodating the press. Tell them if required that respect for their deadlines must be tempered by consideration for the families and the ability of the company to respond professionally and accurately. When in doubt, schedule statements with reporters later, rather than earlier. As a good rule of thumb when it comes to content, if you could have said it the day before the flight, you can say it after. This includes information on the aircraft make and model, purpose of the flight and destination. Notify the TSB of any press statements made. Refer any questions regarding weather to the Communications Director at Nav Canada at 613-563-7032
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H.R. – [Jody Wright (250)-830-8465] Accommodate the family members as quickly as possible, first look up grief counselors in the area, vet them for their suitability to deal with this situation quickly over the phone, place them on standby. Call each next of kin giving them an honest appraisal of the situation. Offer the support of the grief counselor, and if personnel are available, assign a suitable person as family liaison in a long-term role. After an accident involving the loss of life, the handling of the situation immediately after the fact will bode much for the future recovery of the company. Sparing no expense to comfort the families at the early stages will also prevent harsh litigation later in the process. Offer to fly them out to the scene if it gives them comfort. Your actions during this period will be heavily scrutinized later. Resource: Critical Incident Response – WCB BC Phone (toll-free answering service): 1-888-922-370 Hours of operation: 7 days a week, 9 a.m. to 11 p.m.
1. Flight Tracker – [Karin Griffin (778)-348-3225] Continue to liaise with the OL and those contacted.
2. Scribes – [Jennifer Ross (250)-203-9333] and [Clint Marsh (250)-203-8158] Answer incoming telephone calls to the Command Centre. Compose emails as required. Maintain a list of the persons contacted by filling out the Communications Log and updating details ready to submit to the FDM for the TSB report. Once the situation has stabilised and the FDM/OL is satisfied that every effort has been made by the CCT and the situation has moved to the post response stage, the decision can be made to disband the CCT and move to Module D.
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MODULE D
Module D can be considered the Post-Accident/Incident module. The FDM in conjunction with the CCT scribes, can begin to compile the relevant information for both the insurance and TSB report with regard to the following: ▪ Please see instructions on page 6 for obtaining weather report ▪ Copies of Weight and Balance -Fixed Wing (available at: [email protected]) -Rotary Wing (available on Flight Data Sheets in hangar office) ▪ Copies of Fuel Logs/Fuel Sample (Logs available on the wall near the fuel pump switches, fuel sample available in fuel cabinet) ▪ Passenger Manifest -Fixed Wing (located in Airplane Manager) -Rotary Wing (available on Flight Data Sheets in hangar office) ▪ Aircraft Logbook (Located in the Aircraft) ▪ AD compliances and CAMP records (contact Lance De la Fosse 250-830-8835 or David Troniak at 403-669-0446)
Compile a list of the administrative documents pertaining to the crewmembers involved including as a minimum: ▪ Individual Training Files (Available at the hanger office) ▪ Flight Time and Duty Records (Best source Airplane Manager) ▪ Pilot Logbook (for currency) (Best source Airplane Manager) ▪ Copies of Medical Certificates (Best source Airplane Manager) ▪ Copies of Flight Crew Licenses (Best source Airplane Manager) Keep company personnel informed to learn from what happened, but don't record any opinion on the accident until after the TSB have published their findings. Every action during the process must be recorded since the company and management may be subject to legal action. The professional handling of the situation will help the company and the people involved better cope so that business operations can be maintained. Notify the Insurance Company through the Insurance & Risk Manager [Josh Samson (778- 348-2584] The latest insurance certificate can be found on the company server on the O: Drive.
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