APRIL2013 Volume | 01

NEWSLETTER COURAGE INNOVATION CHANGE

About RSOG “...MANDATED TO TAKE ON THE Formed at the heart of the Founded in 2010, RSOG’s primary focus is to transform the public sector Government Transformation leadership towards excellence and to CHALLENGE OF GROOMING THE Programme (GTP), RSOG be a point of reference and a leading FUTURE LEADERS... ACROSS ALL authority on public sector leadership aspires to be the leading centre and policy. SERVICE SECTORS”. in leadership development, Its deliverables include customised research and knowledge knowledge skills development Prime Minister of , sharing for the public sector. programmes for public sector leaders Dato’ Sri Mohd Najib bin Tun Abdul Razak, and the publication of refereed journals 08 October 2010 It is mandated to groom the and other publications. Above all, future public leaders in the RSOG provides an important ‘platform’ for dialogue, knowledge sharing and Malaysian public service. synergistic collaboration. FEATURES “The Challenges of Governance in Contemporary Malaysia” with HRH Raja Dr. Nazrin Shah- Page -2

RSOG KEY ROLL-OUTS A ‘Malaysian’ Approach to Public Leadership Training & Development with Y.A.Bhg. Tun Dr. - Page-2 Enhancing leadership, public policy-making and analysis management capabilities of senior management professionals in the public service. Dialog Perdana Perkhidmatan Awam - Page-3 Knowledge Sharing Platform “Creating Brand Power for Countries and Providing a platform for knowledge-sharing and collaboration across all Companies” with Deputy Prime Minister government sectors, and with the private sector. YAB Tan Sri -Page-3 Research & Consultancy The Leadership Challenge: Centered on understanding the current and future challenges faced in A Cultural Odyssey with public service delivery and policy-making both locally and globally. Prof. Manfred Kets de Vries - Page-4

Major Thrusts of RSOG TAPS: Developmen Nurturing Emerging Young t Leadership Leaders in the Public & Public Service - Page-5 Policy Federalism The Leadership Gap Indicator Study of Senior Malaysian Public Sector Officials Page-5 - Multiculturalism

The Newsletter is a quarterly publication for http://www.rsog.com.my partners, friends and supporters of RSOG K-PLATFORM 2 Razak Lecture Series laws that were more attuned to the more “The CHALLENGES of GOVERNANCE in Contemporary Malaysia” challenging security environment of an with HRH Raja Dr. Nazrin Shah | http://www.rsog.com.my/index.php?_m=content&cid=628 | earlier era to suit the changing times." This June 2012 move marked an important milestone in the third instalment of the Razak Lecture Series country's political evolution in becoming a His Royal Highness The Crown organised by RSOG. Among those present at more mature democracy, Raja Dr. Nazrin Prince of Perak Raja Dr. Nazrin Shah the lecture were Chief Minister of Perak YAB said. ibni Sultan Azlan Muhibbuddin Shah Datuk Seri Dr. Zambry Abdul urged policymakers to be courageous Kadir and Chief Secretary to He drew attention to the in undertaking reformation initiatives the Government Tan Sri Mohd importance of monarchies in and adapt policies to suit the changing Sidek Hassan. the Malaysian context as the circumstances. He said this was pivotal, forth entity to the doctrine of especially when working towards achieving a "It is very important that the separation of powers; the high-income country status by 2020. our laws and institutions of legislature, executive and the governance evolve in line judiciary being the other three "In the past, policymakers have never with the aspirations and entities. "Our Constitution shied away from making tough decisions, expectations of ordinary places the monarchy above bearing the national interest in mind and , particularly the political fray and extends when required to take corrective measures the younger generation”, he to it the role as the guardian and implement mid-term corrections, and stated. "The government, to of justice, the arbiter in times this has been our secret of success", he said its credit, has also responded of conflict and an overseer of during the public lecture which was the by instituting a number of the pillars of state”, he stated. reforms to repeal and amend

RSOG Leadership Forum Series then “at least that factor can be removed”. A ‘Malaysian’ Approach to Tun Dr. Mahathir was speaking to a select audience of about 35 people from both the PUBLIC LEADERSHIP public service as well as the private sector with Y.A.Bhg. Tun Dr. Mahathir Mohamad at the Leadership Forum on “the Malaysian October 2011 Approach to Public Leadership”, organised | http://www.rsog.com.my/index.php?_m=content&cid=576 | by the Razak School of Government (RSOG). The Forum preceded an interactive questions and answer session wherein despite the diversity in all aspects, Malaysia Tun Dr. Mahathir responded to questions Former Prime Minister Y.A.Bhg. Tun Dr. has remained stable and “that is something related to current policies, democracy, Mahathir Mohamad urged Malaysian leaders that we must appreciate”. press freedom, wealth creation and the to take into account Malaysia’s peculiarities He further stated that the most dangerous need to master English as the language of when leading the country in view of the fact gap is economic, compounded by ethnicity. technologies. that Malaysians are not only multi-racial That, according to Tun Dr. Mahathir, is the but also “multi-cultural, multi-lingual, multi biggest challenge for a leader. On the other ...the most gap is religious and above all divided into different dangerous hand, although factors such as race, culture economic groups”. He stated that if this gap and religion are unchangeable, the factor economic, compounded by is not managed properly, it could create of distribution of wealth can be changed. conflict, and later on might lead to violence. Therefore a good leader must strive to ethnicity. Tun Dr. Mahathir also pointed out that reduce the difference between rich and poor,

Ksu Vision Session KSU VISION Session fact with Y. Bhg. Datuk Dr. Rebecca Fatima Sta Maria May 2012 | http://www.rsog.com.my/index.php?_m=content&cid=627 | 30pax attendance

The aim of MITI is Stakeholders under MITI, NGOs and for Malaysia to be the The Secretary-General to the corporate organisations Ministry of International Trade preferred investment and Industry (MITI) Y. Bhg. Datuk Dr. destination among the most globally Rebecca Fatima Sta Maria engaged in a competitive trading dialogue with a group of stakeholders nations by 2020. authenticity and tenacity. She believed under MITI, NGOs and corporate As for her personal in the importance of aligning both the organisations on the vision of her vision, Y. Bhg. Datuk organisational and personal visions to enable ministry as well as her own personal Dr. Rebecca strives both to be achieved in harmony. vision, and the challenges faced to be a better person than the day before by adhering to three towards achieving them. values – integrity, http://www.rsog.com.my APRIL2013Volume | 01 PRIME 3

DIALOG PERDANA PerkhidmatanAwam - July 2012

The Prime Minister expected He said that today's environment is much It is a HISTORIC MOMENT since the different than before, as the expectations first time ever meeting and engagingsession “BIG, BOLD IDEAS” of the people are getting more complex, between and “effective and speedy execution diverse and constantly changing. Thus, from the public service. the public service has no choice except THE PRIME MINISTER and LEADERS of GOVERNMENT sectors. He stated this during the inaugural Civil Service Premier Dialogue themselves to think with 600 secretaries general of the of more creative and ministries; heads of services; state innovative ideas that secretaries and top ranking heads of can be put into practice. It should not be mere departments ‘business as usual’ but from the the government should federal, state, look into all aspects that district and can be improved on, be it local authority in terms of new ideas or levels. internal processes within the departments and the government, or in terms of a new paradigm of doing business; i.e. the Business The Dialogue of Government. served as a cornerstone and platform for the Prime Minister and Deputy to hear views, suggestions and ideas which could be used as input for recalibration, if necessary, to ramp up its capabilities to provide a The delivery of services must also be improvement, fine tuning and to review more effective, speedier and more efficient that which has been done to achieve the delivery of services to the target groups. carried out with goals and objectives of national policies. The Prime Minister stated that integrity. The Prime Minister also engaged in a notwithstanding the country’s numerous lively question and answer session with the successes, the government servants, audience. including him are urged to challenge | http://www.rsog.com.my/index.php?_m=content&cid=420 |

“BRANDING can help FOCUS He pointed out that for the global perception and project the essence of a nation, its values, of a country's image to change, reality had cultures and qualities that it brings to the world” to first change and as such, the words and actions of the Government had to correspond and form the basis of a successful nation “In today's world, globalisation means branding campaign. countries compete with each other for the attention, respect and trust The roundtable featured expert of potential consumers, investors, insights and interesting case studies tourists and talents. A positive and on various current issues affecting strong nation brand will ultimately national development and private provide a competitive edge”. He sector branding. Present were Energy, Green Technology and Water Minister “Creating BRAND POWER for said this in his closing address at the Razak Roundtable themed Datuk Seri Peter Chin Fah Kui, the

Countries and Companies” “Creating Brand Power for Countries Sa’id Business School Associate Dean with Deputy Prime Minister and Companies”, jointly organised by the Dr. Andrew White and KPJ Healthcare YAB Tan Sri Muhyiddin Yassin Berhad Managing Director Datin Paduka January 2013 RSOG, KPJ Healthcare Berhad and the Sa’id Business School, University of Oxford. Siti Sa’adiah Sheikh Bakir.

A country's brand is a proclamation of “For our public sector to strive towards excellence and execute its plans effectively, existing strengths and not a statement it has to be based on the foundations of of desire, stated Deputy Prime Minister Tan Sri Muhyiddin Yassin. Leaders of the KNOWLEDGE and WISDOM” public service, he said, were the most visible ... ambassadors of the nation's brand. | http://www.rsog.com.my/index.php?_m=content&cid=714 | http://www.rsog.com.my APRIL2013Volume | 01 K-PLATFORM 4 RSOG Biodata Seminar Seminar on and the “MULTIPLE IDENTITIES Tariq Ramadan, (born 26 August 1962) VALUE of DIVERSITY – A Message for Government” is a Swiss academic and writer. He is also a Professor of Contemporary Islamic With Professor Tariq Ramadan Studies in the Faculty of Oriental Studies July 2012 | http://www.rsog.com.my/index.php?_m=content&cid=648 | at Oxford University. He advocates the study and re-interpretation of Islamic texts, and emphasizes the heterogeneous Tariq Ramadan, Professor of nature of Western Muslims. Contemporary Islamic Studies at the Oxford University (Oriental Institute, Professor Ramadan propounded that He also argued that the concept of St Antony’s College) delivered identity is never closed or narrow; identity and diversity, seen from an a seminar focused on two main problems begin when one attempts to Islamic viewpoint is in need for a narrow it to a single identity. To avoid true jihad – as resistance and reform concepts - identity and diversity; confusion, identity should be referenced (resisting what is bad and reforming breaking down the construction of from the religious, philosophical and/or what is bad into something better or identity and how identities are often ethical frames. In regard to the Islamic something good). fused with multiple dimensions. reference, the universality of Islamic principle is not only to be immutable He concluded that one should be more but it is also to accept the changeable as assertive and positive about one’s the UNIVERSALITY part of the immutable. Diversity is God’s multiple identities. Thus one should of Islamic principle will and it serves as a challenge and a celebrate diversity and pluralism as a is not only to be immutable but it is also necessity, whereby tolerance is the key to state of being and personhood instead to accept the changeable managing this challenge. of being dictated by the need to classify which category one is suited for. as part of the immutable.

EXECUTIVE EDUCATION

Master Class The LEADERSHIPChallenge: A CULTURAL ODYSSEY with Prof. Manfred Kets de Vries December 2012 He showed that successful leaders take At the end of the highly interactive on two roles: the charismatic and the discussion, the participants discovered that architectural; and that leaders can balance the leaders must possess strong political Leadership thinker these two roles effectively – on one hand will and the necessary merits namely the Prof. Manfred F. envisioning, empowering, energising; and on four “H”s: Hope, Humanity, Humility and R. Kets de Vries the other, designing, controlling, rewarding– Humour, and conducted a one- are leaders who can create high performance are focused on day workshop organisations. He further showed that by developing their attended by more successfully balancing their “charismatic” successors as than 60 senior leaders from the public and “architectural roles”, leaders can create well as bring and private sectors, focused on creating high performance organisations; and people positive “ripple an effective organisation through deeper who are emotionally intelligent are more effect” to their understanding of leadership behaviour. likely to be effective as leaders. organisation.

Said Business School Executive Senior Leadership Programme, Saïd Business School (SBS) is the business Education school of the University of Oxford in England, Branding Leaders, Branding The Public Service It is the University’s centre of learning for graduate and undergraduate students December 2012 – February 2013 in business, management and finance. In collaboration with Saïd Business School, University of Oxford Established in 1996.

In ensuring the success of strategic change Lead by leading global experts on public The first module of the two-module Senior in the public service, the Razak School of sector brand strategy and management, the Leadership Program (SLP) programme was Government and the University of Oxford’s programme was deemed timely and crucial held in Egrove Park, United Kingdom from Saïd Business School had designed a cutting in the light of Malaysia’s Transformation 3rd- 6th December 2012 followed by the edge executive programme on branding Programmes that require public service second Module on 18th -21st February 2013 principles and practices that are strategic leaders to possess personal leadership brands in Langkawi. assets for most countries targeted for the which will indirectly determine the brand of senior public service officials of JUSA B the public service, which in turn determines level. the nation brand.

http://www.rsog.com.my APRIL2013Volume | 01 FEATURES 5 Taps TAPS: NURTURING EMERGING YOUNG LEADERS in the Public Service | http://www.rsog.com.my/index.php?_m=content&cid=590 |

It was over a year ago, when a survey by Wakeup Call Malaysia identified their involvement as nothing more than a group of young graduates walked social injustice as the main reason for the contractual obligation. into the PETRONAS Leadership 518 respondents leaving the country – one In coordinating the programme, such issue is the lack of equal opportunity Centre and introduced themselves RSOG witnessed an extraordinary in tertiary education and hence professional commitment from all implementing as TAPS associates. There were 43 of careers in Malaysia. them, all graduated top of their class, from partners. The team underwent vigorous overseas as well as local universities. These levels of preparation in order to get the associates, as they are called, are the crème Though TAPS was envisioned to bring programme running. Associates’ resilience de la crème among hundreds of Jabatan home our JPA graduates from abroad, and professional capacity were nurtured and Perkhidmatan Awam (JPA) scholarship it also carries another important strengthened through a series of quarterly holders, selected based on their academic mission: to provide better talent in the development programmes. The structure of qualifications, co-curriculum excellence and public service through the fresh and the programme demanded associates to be leadership potential to be part of the “Talent vibrant perspectives and innovative independent and possess an above average Acceleration in The Public Service” (TAPS); a ideas of the TAPS Associates needed intellect and mental strength to meet the career development programme that consists to fuel and steer the country’s national expectations of their mentors, supervisors of a 2 year placement with selected ministries transformation. and peers. Many, if not all associates showed and government agencies. tremendous growth due to the programme.

During its first year of implementation, TAPS The programme advocates new competencies TAPS is one of the government’s newest encountered several challenges, most notably, necessary to turn public servants into efforts to reverse the brain drain in the the lack of information and publicity. innovative leaders and agents of change. country, jointly organised by the Public This has affected public perception and These include personal resilience, critical Services Department (JPA) with the stakeholders’ reception of the programme. ideas and innovative thinking that would Razak School of Government (RSOG) Lack of understanding and awareness of the add value to the public service as a whole. and TalentCorp with the aim to identify, programme among public servants caused The aspiration is for our young talent source and cultivate talent for the some degree of curiosity and scepticism. to recognise that their energy and public sector. The associates, inadvertently, were subject vision are crucial to helm our to their peers and superiors’ scrutiny and country’s public sector and Many rose to the occasion expectations. further the nation’s development Reports by the World Bank, JobStreet and found a new passion in serving and the Wakeup Call for Malaysia Group thus paving the way for the the rakyat; indicated an alarming rate of talent exodus some faltered and succumbed next generation’s brighter to work pressure or saw it as incompatible to foreign countries for comparatively more future. lucrative salaries and higher quality of life. A with their life purpose; while others saw RESEARCH Rsog Research & RSOG Research & Consultancy Consultancy The LEADERSHIP GAP Indicator RSOG's ongoing research Study of Senior Malaysian Public Sector Officials activities include: December 2011 Profiling the Civil Service in Jointly undertaken with the Center planning and employee development. Malaysia - to gauge the mind-sets as well for Creative Leadership (CCL) with the Also identified were areas most likely as the personality profile of the senior support of the Malaysian Public Service to cause “leadership derailment” i.e. public officers in Malaysia. Department (PSD), the study applied a difficulty building and leading teams; “future” trajectory to identify the skills and difficulty changing or adapting; failure to Accountability in the Public competencies needed to meet challenges that meet business objectives; problems with Sector – to examine the level of the senior leaders in the Malaysian Public interpersonal relationships and too narrow awareness, knowledge and understanding Service face today and possibly five years functional orientations. of as well as attitude towards from now. accountability in public service. The research enabled RSOG to focus its Five critical areas were identified for leadership development efforts for the The current context and practice professional development focus namely Malaysian public sector. It is intended to be of innovation in the public sector. influencing power; risk taking and an ongoing study targeting different levels of innovation; career management; strategic leadership as well as RSOG’s alumni.

http://www.rsog.com.my APRIL2013Volume | 01 INFO 6 What they Upcoming SAY ...

The Oxford programme was mind provoking and “ it opens up to new ideas to further enhance our “ EVENTS delivering process and ensure that we remain competitive in this era ...

May Mr M. Nagarajan A/l N. Marie @ Marie Chetty Deputy Secretary General,Commodities, “Advancing the Women Leaders in the Public Sector”, Ministry of Plantation Industries and Commodities.

10 | speaker :- Ms. Anne Abraham, FOUNDER & CEO of LEADWOMEN. May “Post GE-13 Malaysia - Constructing an Inclusive Agenda for The program assisted and helped“ me Nation Building”, “to improve my personal brand | speaker : - Y. Bhg. Datuk Dr. Denison Jayasooria, Principal Research

16 Fellow at the Institute of Ethnic Studies (KITA), UKM; and Secretary Datuk Dr Mazlan bin Yusoff

Timbalan Ketua Pengarah, Unit Pembangunan Tadbiran dan Perancangan General of PROHAM (Society for the Promotion of Human Rights). Pengurusan Malaysia, Jabatan Perdana Menteri. June “ Senior Leadership Program : “Policy Leadership and Strategic The program has increased my self-confidence in Change Module”. bringing changes into my organisation . 3-6 | In collaboration with University of Cambridge. “ Dato' Hj Zakaria bin Hj Jaffar Timbalan Ketua Pesuruhjaya, June Suruhanjaya Pencegahan Rasuah Malaysia. Public Policy Workshop : “Transforming A Nation - The 10-14 Malaysian Experience”. RSOG has done very well in choosing this

“programme and Said Business School has the experience. There are a lot of unlearn and relearn sessions which help us to understand our strengths“ June RSOG Masterclass : “The Leaders Within”, and potential to improve the existing gaps in | speaker: - Prof. Manfred Kets de Vries, Founder of Kets de Vries management and leadership . Institute. 18 Dato' Dr Zaininah bin Mohd Zain Pengarah Kementerian Kesihatan. EDITORIAL Advisor: Dr. Hamidin Abd Hamid

Chief Editor: Shaireen Abdul Waris Editors: Karen Chand | Yeng Ai Chun

RSOG PUBLICATIONS

For more information about the Razak School of Government, please feel free to contact us at: Tel: +603 8888 4797 | Fax: +603 8890 2090 Email: [email protected] | website : www.rsog.com.my Level 5, Menara Prisma, No. 26 Persiaran Perdana, Presinct 3, 62675 Putrajaya, Malaysia. Designed by : AGRA UP&D http://www.rsog.com.my APRIL2013Volume | 01