Our corporate profile

Who we are

MCB Group LVDQLQWHJUDWHGĆQDQFLDOVHUYLFHVSURYLGHU%XLOGLQJRQLWVVRXQGEXVLQHVVPRGHOWKH*URXSRIIHUVFXVWRPLVHGSURGXFWV and services to a wide range of clients through its local and foreign subsidiaries and associates. Through MCB Ltd, which was established in 1838, the Group has cemented its position as the leading banking sector player locally. In addition to that, the Group KDVDFWLYHO\GLYHUVLĆHGLWVDFWLYLWLHVDFURVVJHRJUDSKLHVQRWDEO\LQWKHUHJLRQDQGEURDGHQHGLWVIRRWSULQWLQWKHQRQEDQNLQJĆHOG /LVWHGRQWKH2IĆFLDO0DUNHWRIWKH6WRFN([FKDQJHRI0DXULWLXVVLQFHLWVLQFHSWLRQLQ0&%*URXSLVRQHRIWKHPRVWWUDGHG stocks thereon, representing some 49% of market turnover1 in FY 2019/20. We have the largest market capitalisation, with a share of some 28%27KH*URXSKDVDEURDGDQGGLYHUVLĆHGVKDUHKROGHUEDVHFRPSULVLQJDURXQGRIIRUHLJQVKDUHKROGLQJ

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Our philosophy and brand image

Our aspirations Driven by the commitment to our core values and principles, we set forward in a conscientious way to deliver on our strategy with DYLHZWREXLOGLQJUHVLOLHQWSURĆWDEOHDQGVRXQGEXVLQHVVHV$LGHGE\VWURQJSDUWQHUVKLSVDQGLQWHUDFWLRQVZLWKRXUQXPHURXV VWDNHKROGHUVZHKHOSEXVLQHVVHVWRSURVSHUDQGHQDEOHSHRSOHWRIXOĆOWKHLUGUHDPVDQGDPELWLRQVDORQJVLGHGRLQJRXUEHVWWR foster the sustained success and well-being of societies and economies.

Our expertise Our solid and sustainable business model is anchored on a proven client-centric approach, robust risk management and compliance framework as well as the adoption of cutting-edge channels, tools and practices. Helped by our adaptive mindset, we embrace innovation and excellence in what we do and what we offer to our various clients.

Credit ratings of MCB Ltd 5HćHFWLQJLWVVRXQGJURZWKDJHQGDRXUPDLQVXEVLGLDU\0&%/WGLVLQYHVWPHQWJUDGHUDWHG0&%/WGLVWKHEHVWUDWHGFRPPHUFLDO bank in Africa as per Moody’s Investors Service, with a long-term deposit rating of Baa2. Domestically, CARE Ratings (Africa) Private /LPLWHGDVVLJQVD$$$UDWLQJWR0&%/WGZLWKUHJDUGWRWKHVHUYLFLQJRIĆQDQFLDOREOLJDWLRQV

22 MCB Group Limited Annual Report 2020 Our functioning, channels and digital platforms

> 1 million > 3,700 50% > 750 60 Customers Employees Female Correspondent Branches/Kiosks banks

206 > 11,000 265,000 > 340,000 PROFILE OUR CORPORATE ATMs POS terminals Internet Banking JuiceByMCB subscribers subscribers

Our credentials and recognition

>21,000 Rs 56.5 billion 2XUVWRFNSURĆOH 23 Shareholders Market capitalisation

Credit to the economy 39% Domestic market shares of MCB Ltd Local currency deposits 47%

Accolades

nd th st 582 in the world 18 in Africa 1 in in terms of Tier 1 capital The Banker Top 1000 World Banks, July 2020

Mauritius Africa

Best Bank of the Year for Best rated commercial bank in Africa by Moody’s Investors Service The Banker Bank of the Year Awards 2019 Long-term deposit rating Best Bank in Mauritius Leading Regional Bank Euromoney Awards for Excellence 2020 LQWHUPVRIRSHUDWLQJLQFRPHDQGSURĆWDELOLW\ Best Commercial Bank of the Year Mauritius L’Eco Austral, Top 500 Regional, Edition 2020 International Banker 2020 31st in Africa in terms of assets Best Private Bank in Mauritius Jeune Afrique Top 200 Banks, The Africa Report, September 2019 PWM/The Banker 2019 Best Banking and Financial Services Award 2019 Awarded to MCB Ltd by Seychelles Chamber of Commerce & Industry

1RWH)iJurHVDERYHDUHDVDW-XQH MCB Group Limited Annual Report 2020 Our corporate profile

How we operate

Our strategy execution is underpinned by key pillars, which comprise entities, business lines, and coverage and support functions. Common frameworks and policies shape up the execution of our strategies and ensure that the Group works in an integrated way.

MCB Group Ltd

Banking* Non-Banking Financial* Other Investments*

MCB Investment Holding Ltd (100%)

100% MCB Ltd 100% MCB Capital Markets Ltd 57.73% Fincorp Investment Ltd

100% MCB Equity Fund Ltd 100% MCB Properties Ltd Banque Française Commerciale 49.99% MCB Leasing Ltd (formely Finlease) 100% 80% International Card Processing Services Ltd Océan Indien (Associate) 35% Société Générale Moçambique (Associate) 100% MCB Factors Ltd 100% MCB Consulting Services Ltd

80% MCB SA 100% 0&%0LFURĆQDQFH/WG 80% MCB Institute of Finance Ltd

10% 40% Credit Guarantee Insurance Co. Ltd (Associate) 100% MCB Group Corporate Services Ltd

100% MCB Seychelles Ltd 100% MCB Real Assets Ltd 100% Mascareignes Properties Ltd

100% MCB () Private Ltd 100% MCB International Services Ltd

100% MCB Forward Foundation

99.63%Blue Penny Museum 0.37% * Relate to clusters

MCB Group Ltd is the ultimate holding company of the Group.

7KH VXEVLGLDULHV DQG DVVRFLDWHV RI WKH *URXS RSHUDWH XQGHU WKUHH FOXVWHUV LH ç%DQNLQJè ç1RQEDQNLQJ ĆQDQFLDOè DQG ç2WKHU investments’. MCB Investment Holding Ltd, a wholly-owned subsidiary of MCB Group Ltd, is the holding company of all the banking investments of the Group, namely MCB Ltd and overseas banking subsidiaries and associates.

Breakdown of Group performance for FY 2019/20

3URĆWDWWULEXWDEOHWR $VVHWV RUGLQDU\VKDUHKROGHUV 7% 5% 6% 10% MCB Ltd - Domestic 21% MCB Ltd - Foreign-sourced

RV7.9EQ Foreign banking subsidiaries & associates 5VEQ 33% 56%

1RQEDQNLQJĆQDQFLDO 2WKHULQYHVWPHQWV

62%

24 MCB Group Limited Annual Report 2020 Our market operations

To further their business growth, Group entities capitalise on their competent workforce, cutting-edge technology and wide-ranging platforms and channels. These include branches, ATMs as well as payment, mobile and Internet Banking platforms. Our entities leverage organisation-wide synergies and collaboration as well as alliances and partnerships with external parties. MCB Ltd also taps into a network RI FRUUHVSRQGHQW EDQNV ZRUOGZLGH LQFOXGLQJ DURXQG  LQ $IULFD ,Q DGGLWLRQ LW FDSLWDOLVHV RQ LWV 5HSUHVHQWDWLYH 2IĆFHV ORFDWHG LQ

Johannesburg, Nairobi, and Dubai. PROFILE OUR CORPORATE

25

France (Paris)

United Arab Emirates (Dubai)

Kenya (Nairobi) Maldives Seychelles

Mayotte

Madagascar

Reunion Island

South Africa (Johannesburg)

Banking subsidiaries of the Group Representative OfĆces of the Bank

Group associate (Banque Française Commerciale Océan Indien) While being headquartered in Mauritius, the Group has a notable presence in the Group associate (Société Générale Moçambique) Indian Ocean and sub-Saharan African regions.

MCB Group Limited Annual Report 2020 Our corporate profile

Our clusters and entities

Banking

The Group is the market leader in the Mauritian banking sector via its main subsidiary, MCB Ltd, which is also actively involved in the region. Beyond Mauritius, the Group also leverages its overseas banking subsidiaries and associates.

MCB Ltd

Local • The Bank caters for the day-to-day and lifetime needs of our retail customers. In addition to credit facilities, convenient deposit facilities and adapted account packages are offered to our individual customers across age and income groups.

• The Bank provides dedicated offerings as well as investment and wealth management solutions, which are geared towards the VDIHJXDUGJURZWKDQGWUDQVPLVVLRQRIWKHDVVHWVRILWVDIćXHQWDQGKLJKQHWZRUWKFOLHQWEDVH

• 7KH %DQN DWWHQGV WR WKH QHHGV RI ODUJH FRUSRUDWH DQG LQVWLWXWLRQDO FOLHQWV LQ 0DXULWLXV E\ RIIHULQJ WKHP ćH[LEOH VROXWLRQV DQG dedicated advice to meet their growth and capacity building ambitions. Capitalising on the status of Mauritius as an International Financial Centre of substance, the Bank offers dedicated solutions to businesses and investors using Mauritius as a platform for trade and investment between Africa and the rest of the world.

• Recognising their support to the development of Mauritius, the Bank provides small and medium and mid-market enterprises with tailored solutions to meet their growth endeavours and accompany them during their business development cycle.

• The Bank offers innovative digital and payment solutions to help its overall clients manage their money on the go with convenience. Our clients have, at their disposal, multiple channels and platforms to realise their banking needs.

Foreign • The Bank attends to the needs of diverse customer segments in sub-Saharan Africa and also ventures beyond, supported notably by VSHFLDOLVHGĆQDQFHVROXWLRQV7KH%DQNLVLQYROYHGDFURVVWKHGRZQVWUHDPPLGVWUHDPDQGXSVWUHDPVHJPHQWVRI(QHUJ\DQG&RPPRGLWLHV ĆQDQFLQJ,WRIIHUVVWUXFWXUHGĆQDQFLQJVROXWLRQVWRHQWLWLHVLQYHVWLQJDQGGRLQJEXVLQHVVDFURVVNH\VHFWRUVLQ$IULFDZKLOHWDSSLQJLQWR RSSRUWXQLWLHVVXUIDFLQJEH\RQG,QWKLVĆHOGLWSURYLGHVWDLORUPDGHĆQDQFLDOVROXWLRQVYLDELODWHUDOOHQGLQJFOXEGHDOVDQGV\QGLFDWHG IDFLOLWLHVWRHQDEOHFOLHQWVIXOĆOWKHLUVWUDWHJLFREMHFWLYHV7RUHLQIRUFHLWVVWDWXVDVDVWURQJSDUWQHULQ$IULFDWKH%DQNVHWVRXWWRVKLIW from being mainly a participating bank to positioning itself as the lead arranger for dedicated deals. Via its syndication initiatives, it aims to EULGJHWKHJDSEHWZHHQWKHJURZLQJQHHGIRUĆQDQFLQJRQWKHFRQWLQHQWDQGLQVWLWXWLRQVZLOOLQJWRFRQWULEXWHWRLWVGHYHORSPHQW

• The Bank serves foreign high net worth customers and external asset managers through tailored offerings.

ï7KH%DQNDFWLYHO\SURPRWHVWKH*URXSèVç%DQNRI%DQNVèLQLWLDWLYHE\SURYLGLQJDGDSWHGVROXWLRQVWRĆQDQFLDOLQVWLWXWLRQV

Overseas entities

• The Group’s foreign banking subsidiaries in Madagascar, Maldives and Seychelles as well as its overseas associates, i.e. Banque Française Commerciale Océan Indien (BFCOI)- operating in Réunion Island, and Paris- and Société Générale Moçambique provide clients with an array of banking services adapted to local market realities. Key solutions provided include LQWHUDOLD deposit and credit facilities as well as payment services. Our foreign subsidiaries capitalise on Group synergies to position themselves as the preferred banking partner of corporate and individual customers.

26 MCB Group Limited Annual Report 2020 1RQEDQNLQJĆQDQFLDO

7KH*URXSKDVJUDGXDOO\HQWUHQFKHGLWVSDUWLFLSDWLRQLQWKHQRQEDQNLQJĆQDQFLDOVHUYLFHVĆHOG OUR CORPORATE PROFILE OUR CORPORATE

Key entities

• MCB Capital Markets Ltd is the investment banking and asset management arm of MCB Group. Led by a dedicated and experienced WHDPRIVSHFLDOLVWVWKHHQWLW\SURYLGHVDEURDGUDQJHRILQYHVWRUVHUYLFHVXQGHURQHURRIQRWDEO\LQFOXGLQJFRUSRUDWHĆQDQFHDGYLFH asset management, stockbroking, private equity, structured products and registry services. Based in Mauritius, the team works with FOLHQWVZLVKLQJWRVWDUWRUJURZWKHLURSHUDWLRQVLQ$IULFDDQGKHOSVWKHPGHYHORSVROXWLRQVWKDWPHHWWKHLUĆQDQFLQJVWUDWHJLFDQG 27 investment objectives.

• MCB Factors LtdLVDSURPLQHQWRSHUDWRULQWKHĆHOGRIIDFWRULQJLQ0DXULWLXV,WRIIHUVLQQRYDWLYHDGYLVRU\DQGFRXQVHOOLQJVROXWLRQV ZKLOHWDLORULQJLWVIDFWRULQJVHUYLFHVWRVXLWWKHEXVLQHVVJURZWKDQGFDVKćRZUHTXLUHPHQWVRILWVFOLHQWV

• MCB Leasing LtdEULQJVLQDZHDOWKRIH[SHULHQFHWRSRVLWLRQLWVHOIDVDNH\PDUNHWSOD\HU,WRIIHUVDZLGHUDQJHRIĆQDQFHDQG RSHUDWLQJOHDVLQJVROXWLRQVDORQJVLGHRIIHULQJDWWUDFWLYHUDWHVRQĆ[HGGHSRVLWV

• 0&%0LFURĆQDQFH/WG SURYLGHVGHGLFDWHGĆQDQFLDOVXSSRUWWRPLFURDQGVPDOOHQWUHSUHQHXUVWRZDUGVDVVLVWLQJWKHPWRXQOHDVK their potential as well as implement their ideas and business plans.

Other investments

7KH*URXSLVLQYROYHGEH\RQGWKHWUDGLWLRQDOĆQDQFLDOVHUYLFHVĆHOGDVJDXJHGE\LWVHQJDJHPHQWDFURVVVHYHUDOEXVLQHVV areas and ancillary undertakings. The Group also has dedicated structures to promote its actions in the Corporate Social 5HVSRQVLELOLW\DQGSKLODQWKURSLFĆHOGV

Key entities

• International Card Processing Services Ltd (ICPS Ltd) is a joint venture of MCB Group Ltd and Hightech Payment Systems (HPS), a leading payment software company present in more than 90 countries. Leveraging card business and technical specialists, ICPS provides state-of-the-art technology in Switching and Card Management Systems, while enabling banks to achieve economies of VFDOHLQRXWVRXUFLQJSURFHVVLQJDQGEDFNRIĆFHDFWLYLWLHV0DUNHWVVHUYHGVSDQVRPHFRXQWULHVLQ$IULFDDQG$VLD

• MCB Consulting Services Ltd provides companies with sustainable solutions to help them attain their innovation and business development goals. Its areas of specialisation include the provision of advisory services – which range from strategic planning and execution to risk management – business process reviews and organisation reviews, assistance in the selection, implementation and maintenance of Information Technology solutions, as well as the delivery of training services. The entity has been involved in 35 countries, notably across Africa, Middle East and Asia.

• Fincorp Investment LtdLVOLVWHGRQWKHORFDOVWRFNH[FKDQJH,WLVDQLQYHVWPHQWFRPSDQ\ZLWKGLYHUVLĆHGLQWHUHVWV

• MCB Institute of Finance LtdSURYLGHVVWXGHQWVDQGSURIHVVLRQDOVDOLNHZLWKWKHĆQDQFLDONQRZKRZYLDFDUHIXOO\VHOHFWHGFRXUVHV in partnership with high-calibre educational institutions. It aspires to become an African reference in the emergence and support of ĆQDQFLDOVHFWRUWDOHQWV

Read more in the ‘Positioning ourselves for growth and More information on our market operations by cluster is available success’ section on pages 48 to 54 on our website

MCB Group Limited Annual Report 2020 Our corporate profile

2XUH[WHQVLYHDQGFXVWRPLVHGĆQDQFLDOVROXWLRQV

• Through its banking and non-banking entities, the Group provides its clients in Mauritius, regionally and beyond with customised and LQQRYDWLYHĆQDQFLDOVROXWLRQVDVZHOODVGHGLFDWHGDGYLFHWRPHHWWKHLUDPELWLRQV:HZRUNFORVHO\ZLWKFXVWRPHUVWRXQGHUVWDQGWKHLU imperatives, challenges and priorities, while assisting them to design solutions adapted to their needs.

3HUVRQDOĆQDQFLDOVHUYLFHV

Everyday Banking Banking Channels Payment Services Financing Solutions

• Deposit accounts • Branch network • Local & international • Housing loans (current & savings) • ATM money transfers • Personal loans • Multi-currency accounts • Internet banking • 0RELOHUHĆOO SD\PHQWV • Education loans • Forex transactions • Mobile banking • Standing order instructions • Car loans & car lease & direct debits • Overdrafts • SMS banking • Green loans • Debit, credit & • Bank drafts • 0LFURĆQDQFH pre-paid cards • Book transfers • Safe deposit boxes • Bill payments • Distribution of general insurance cover

Savings & Investment • Education plan/ Retirement plan • Investment funds • Portfolio & wealth management • Custodian services • Fixed deposits • Distribution of life insurance plans, treasury bills & government bonds

28 MCB Group Limited Annual Report 2020 • Intra-Group synergies are tapped into to provide clients with required solutions, e.g. provision of investor-related services and pursuance RIWKHç%DQNRI%DQNVèLQLWLDWLYH7KH*URXSSRVLWLRQVLWVHOIDVDUHJLRQDOKXELQKDQGOLQJWUDGHĆQDQFHSD\PHQWVRXWVRXUFLQJVHUYLFHV DPRQJVWRWKHUVZKLOHDOVRSURYLGLQJEXVLQHVVVROXWLRQVWRĆQDQFLDOVHUYLFHSURYLGHUVQRWDEO\LQ$IULFD OUR CORPORATE PROFILE OUR CORPORATE Corporates & Institutions

29

Payments & Cash Financing Transactional International Management Solutions Solutions Banking Trade Finance

• Electronic points of sale & • Short & long term loans • Business deposit card • Import & export cards acquiring services • Green loans • Deposit accounts • Credit protection • Corporate credit cards • Syndicated loans • Multi-currency accounts • Bank guarantees • E-commerce • Bridging loans • Internet banking • 6WDQGDUGWUDGHĆQDQFH • International transfers • Private equity • Bank drafts • 6WUXFWXUHGFRPPRGLW\ĆQDQFH • SWIFT services • 0H]]DQLQHĆQDQFLQJ • Forex transactions • /&UHLVVXDQFHFRQĆUPDWLRQ • Transfers & remittances • 6WUXFWXUHGĆQDQFH • Overdrafts • Secondary asset trading • Cash management solutions, • Factoring • Mobile banking Internet Banking and SmartApprove Application • 0LFURĆQDQFH • QR Payment • 2SHUDWLQJ ĆQDQFHOHDVH • Asset-Based lending • Lokal is beautiful Scheme

Investment Related Business Foreign Exchange Outsourcing & Advisory Services Services Services Services • Structured products • Checking facilities • Currency swaps • Payments outsourcing • Structured credit • Payroll services • Spot & forward deals • Consulting & project management services • Investment advisory services • Secretarial services • Interest rate swaps • - Real assets • Share registry services • International transfers &RUSRUDWHĆQDQFHDGYLVRU\ - Private equity • Securities & custodian services • Brokerage services 1SVIMRJSVQEXMSRSRSYV½RERGMEP • Investment management solutions is available on our website • Dual currency deposits

MCB Group Limited Annual Report 2020 Our corporate profile

Our resources What we deliver

Our vDlue-creDWLQJ business PRdel Financial capital 2XU EXVLQHVV PRGHO GHĆQHV ZKR ZH DUH DQG ZKDW ZH GR We believe in building resilient businesses and creating

RSSRUWXQLWLHV IRU RXU VWDNHKROGHUV WR WKULYH ZKLOH KDUQHVVLQJ oversight SRVLWLYH RXWFRPHV IRU WKH VXVWDLQHG EHQHĆW RI WKH VRFLHWLHV DQG FRPPXQLWLHVLQZKLFKZHOLYHDQGRSHUDWH Social and Regulatory and supervisory relationship capital 2XUNH\VWUDWHJLFRULHQWDWLRQV

• Strengthen our domestic position • Expand our non-bank activities

• *URZRXULQWHUQDWLRQDOIRRWSULQW Human capital

ï%XLOGXSLQKHUHQWDQGVXVWDLQDEOHFDSDELOLWLHVIRUGLYHUVLĆHGDQG EDODQFHGEXVLQHVVJURZWK Natural capital Market, societal and

ï)XUWKHUHQULFKRXUYDOXHSURSRVLWLRQZKLOHFDSLWDOLVLQJ technological landscapes on partnerships, alliances and proximities .H\GULYHUVRIFKDQJHLQRXUHQGHDYRXUV

Intellectual capital

Manufactured capital Macroeconomic environment

'HOLYHULQJĆQDQFLDORXWFRPHVIRUWKH*URXS

Non-interest income = Interest Interest Staff Other operating expenses [Net fee and commission revenue + income expense costs and impairment charges –––++Trading revenue + Other revenue]

30 MCB Group Limited Annual Report 2020 Our business DFWLYLWLHV VDlue creDWed

Executing our Our core roles Shareholders and investors Corporate • Financial intermediation :H DFKLHYH VXVWDLQDEOH JURZWK LQ RXU UHYHQXH Sustainability ZKLFK KHOSV WR SURYLGH DSSUHFLDEOH DQG Programme • Maturity transformation predictable returns for our shareholders and • Business advisory and outsourcing LQYHVWRUV PROFILE OUR CORPORATE

Customers We deliver excellent service and appealing digital SODWIRUPV DQG VROXWLRQV WR RXU FOLHQWV ZKLOH Support a vibrant VHHNLQJ WR H[FHHG WKHLU H[SHFWDWLRQV $ORQJVLGH and sustainable placing customers at the centre of our efforts and local economy DFWLYLWLHVZHSURYLGHSURGXFWVDQGVHUYLFHVWKDW WKH\YDOXHDQGWUXVW 31

Societies and communities • Converting deposits and other funds into lending, leasing and factoring facilities :HSURPRWHVRFLDOSURJUHVVDQGĆQDQFLDOLQFOXVLRQLQ to our clients WKH FRXQWULHV ZKHUH ZH DUH LQYROYHG $W WKH VDPH WLPHZHDFNQRZOHGJHWKDWWKHVRXQGPDQDJHPHQW • Investing and trading in securities, of natural resources is a cornerstone of sustainable  IRUH[DQGRWKHUĆQDQFLDODVVHWV GHYHORSPHQW:HFDUU\RXWRXUEXVLQHVVUHVSRQVLEO\ ZKLOHKHOSLQJWRFUHDWHWKULYLQJVRFLHWLHV • Offering transactional, trade-related Promote our and risk-mitigation facilities cultural and environmental • Providing investor-related, asset management $XWKRULWLHVDQGHFRQRPLFDJHQWV heritage  DQGFRUSRUDWHĆQDQFHDGYLVRU\VROXWLRQV :H IRUJH PHDQLQJIXO UHODWLRQVKLSV ZLWK  DVZHOODVSULYDWHEDQNLQJDQGZHDOWK DXWKRULWLHV DQG HFRQRPLF DJHQWV ZKLOH management services UHVSRQGLQJ WR WKHLU UHTXLUHPHQWV :H ZRUN • Meeting the outsourcing needs of together to foster the stability and progress  ĆQDQFLDOVHUYLFHVSURYLGHUVE\PHDQVRI RI WKH ĆQDQFLDO VHFWRU DQG HFRQRP\ payments solutions and the provision of RISUHVHQFHFRXQWULHV  GHGLFDWHGEXVLQHVVUHYLHZDQGWUDQVIRUPDWLRQ services • Unleashing a range of other products Employees  DQGVHUYLFHVVSDQQLQJWKHQRQĆQDQFLDOĆHOG We act as an employer of choice and are Invest in the committed to supporting the development individual and • Undertaking dedicated actions to promote DQGZHOOEHLQJRIRXUVWDII collective  WKHZHOIDUHDQGGHYHORSPHQWRIWKHVRFLHW\ ZHOOEHLQJ

6KDUHRISURĆWV Income tax Net Dividends to Retained from associates –=–=expense SURĆW shareholders earnings

5HDGPRUHLQWKHç&UHDWLQJYDOXHLQDVXVWDLQDEOHZD\IRUWKHEHQHĆW Read more in the Sustainability Report on our website of our stakeholders’ section on pages 53 to 54

MCB Group Limited Annual Report 2020 Our corporate profile

Our main areas of strength and differentiation

Our distinctive culture 2XUćH[LEOHDQGUREXVWIXQFWLRQLQJ

Responsibility Strategic focus

Guided by a deep sense of responsibility towards our Our endeavours are backed by our breadth and scale of stakeholders, we aim to achieve disciplined, balanced and solutions, tried-and-tested decision-taking models and GLYHUVLĆHGJURZWK robust strategic partnerships.

Franchise Client centricity

We nurture a strong brand image and reputation that We place clients at the heart of everything we do. We offer reinforces our appeal across markets. them tailored and convenient solutions and experiences that help them realise their ambitions.

Mindset Sustainability agenda

We are committed to endorsing an innovative and Backed by solid frameworks and committed initiatives, we collaborative mindset that thrives on change and adds value contribute to the welfare of the economies, societies and in what we do. communities in which we live and operate.

Ambitions Technology and innovation

We aim to deepen our involvement in existing markets and We harness digital channels and platforms to improve tap into new markets and segments across geographies. RSHUDWLRQDOHIĆFLHQFLHVGHOLYHUVHDPOHVVFOLHQWVROXWLRQVDQG strengthen our competitive edge across markets.

Passion Human capital

We endorse an enthusiastic and dynamic approach to We maintain a competent, engaged and diverse workforce. develop our market activities. We ensure that everyone can realise their full potential and make a positive contribution to our organisation.

Integrity Risk management

We adhere to proven integrity and ethical principles when We exercise strong governance and risk management conducting our activities and promote behaviours that RYHUVLJKW WR IRVWHU VRXQG ĆQDQFLDO UDWLRV ZKLOH SUXGHQWO\ inspire trust. EDODQFLQJWKHULVNUHWXUQSURĆOHRIRXUSRUWIROLRV

32 MCB Group Limited Annual Report 2020 How we distributed value created

'XULQJWKHODVWĆQDQFLDO\HDUWKH*URXSFRQWLQXHGWRSURYLGHUHOHYDQWDQGPHDQLQJIXOZD\VWRSURPRWHWKHLQWHUHVWVRILWVVWDNHKROGHUVDQG KHOSWKHPSURVSHUVXSSRUWHGE\LWVUHVLOLHQWĆQDQFLDOUHVXOWV

Wealth created by MCB Group PROFILE OUR CORPORATE

47.6% 28.7% 33

Reten on to Employees support growth Wealth is allocated to support the Group’s future FY 2019/20 UHZDUGVDQGEHQHĆWV growth and sustainability via our retained earnings. laid on the personal and Rs 15.2 bn career development of our staff.

0.8% 10.4%

Society Authori es* We contribute to the Via our direct and indirect tax welfare of the society in SD\PHQWVZHVXSSRUWWKH which we live and work via funds assigned for 12.5% Corporate Social development projects. Responsibility (CSR)

Providers of capital We provide shareholders with adequate dividend payout.

* Includes the propor on of our CSR contribu on remi ed to the Mauri us Revenue Authority Read more in the ‘Our strategic achievements and initiatives’ section on pages 55 to 67

Read more in the Sustainability Report on our website

MCB Group Limited Annual Report 2020