#RogersCup

ROGERSCUP.COM VOLUNTEER 01 6

2 HANDBOOK

AVIVA CENTRE AT JULY 23–31, 2016 YORK UNIVERSITY

#GETCLOSER PAGE 1 Site Map...... 16 Schedule...... 17 Thank You!...... 25 Thank Evaluation / Policies...... 19 Evaluation Volunteer Feedback...... 18 Volunteer Emergency Procedures...... 23 Emergency Special Day Promotions...... 21 Clothing & Uniforms / Clothing Sale...... 22 Clothing & Uniforms Volunteer Newsletter / Etiquette / FAQ...... 24 Etiquette Tennis / Newsletter Volunteer Hydration / Alcohol / Meals / Security /Guest Services...... 15 / Alcohol / Meals / Hydration 2016 Rogers Cup App / Volunteer Tickets / Volunteer Office...... 20 Volunteer / Tickets Volunteer App / Cup 2016 Rogers ROGERSCUP.COM 2...... Faces Around the Cup & Tournament Contact Tournament Cup & the Around 2...... Faces Profiles Player 3...... ATP Heads Committee 6...... Volunteer 7...... Welcome 8...... Customer Service with Disabilities People Customer Service For 9...... Parking 10...... How to Enter the Grounds 11...... Duty/Accreditation For Reporting 12...... Cards Accreditation 13...... Recognition Volunteer 14...... TABLE OF CONTENTS OF TABLE PAGE 2 Coordinator Assistant Volunteer Assistant Volunteer Zoë Birnbaum-Charbonneau Zoë Ext. 7948 Ext. Greg Jauncey Greg Operations Manager Operations FREQUENTLY ASKED QUESTIONS FREQUENTLY Coordinator www.rogerscup.com/tournament-info/faqs/ Casey O’Sullivan Casey Assistant Operations Assistant Operations 2O16 VOLUNTEER TEAM OFFICE VOLUNTEER 2O16 Development Tulla Bateman Tulla Hatem McDadi Hatem Vice-President, Fund Fund Vice-President, Tennis Development Tennis Senior Vice-President, Senior Vice-President, Karl Hale Karl Tournament Director Tournament Rich Lant Gavin Ziv Operations Vice-President, Vice-President, and National Events and National Vice-President, Professional Professional Vice-President, Kelly Murumets Kelly President and CEO President FACES THE AROUND CUP FACES Rob Swann Rob Helene St-Amand Commercial Officer Commercial Vice-President, Chief Vice-President, Chief Officer Financial

SWEDEN SERBIA PAGE 3

First tennis player to Longest streak: 16 earn over $100 million consecutive Grand Slams in career prize money

• Became just the eighth man in history semifinals, and 28 straight quarter-finals • Occupied the world No. 1 ranking for a in the most consecutive majors at 65; his to complete the career dating back to 2009 record 302 weeks, including 237 straight withdrawal from Roland Garros this year when he finally won the French Open • Has won the most ATP World Tour from Feb. 2, 2004 to Aug. 17, 2008 snapped his 16-year Grand Slam streak title this May, his 12th major title Masters 1000 titles of all-time (29). • Finished 14 straight seasons in the • Recorded over 60 wins in 12 of last 13 • Capped off 2015 as the year-end No. 1 The only Masters title he is missing is ATP’s Top 10 (2002-2015) seasons (excluding 2013) for the fourth time in five years (2011-12, Cincinnati 2014-15). As of June 6, he had held the • His 17 titles in 27 Grand Slam finals • With his win over in last • Finished nine straight seasons No. 1 ranking for a total of 200 weeks + makes Federer the all-time winningest year’s Brisbane final, Federer joined (2007-2015) with 60 or more wins and Grand Slam men’s champion Jimmy Connors and Ivan Lendl as players • Entering Wimbledon this season, 2015 marked his best win percentage • Set the Open Era record for appearing to reach 1,000 wins in the Open Era Djokovic had reached the final of 18 and the most victories of his career (82-6 of the last 23 Grand Slams, 23 of 25 record, good for .932) PAGE 4 CANADA MILOS RAONIC MILOS • Became the first Canadian men’s Canadian men’s • Became the first Top ATP singles player to land in the the final of the 2013 reaching 10 after Cup Rogers • Became the first player born in the title (2011) and ATP 1990s to win an Finals Tour World ATP to qualify for the (2014) as one of the top eight players of the season • Has reached two Grand Slam two Grand • Has reached Open Australian at the 2016 semifinals, and 2014 Wimbledon 2015 he reached • On May 11, the 4, of world No. a career-high for a highest-ever singles ranking Canadian in ranked seasons • Ended four straight 15 (2012-15) Top the Reached a career-high Reached in 2015 no.4 Ranking World • With 14 Grand Slam singles titles, Slam singles titles, With 14 Grand • for Sampras Nadal is tied with Pete second all-time the only two Agassi are Andre • He and male singles players with a Golden Slam, winning all four majors as well as an which he won in Olympic gold medal, Gonzalez Fernando 2008 over Chile’s world to win a Golden Slam world to win One of in the only two players • Hit 11 straight seasons in the ATP’s Top Top ATP’s in the seasons • Hit 11 straight He finished as (2005-2015). 5 rankings 2010, times (2008, 1 three No. year-end and 2013) make Garros Roland • His nine titles at Nadal the only player in history to win the same major championship eight times or more RAFAEL PAGE 5 SWEDEN JO-WILFRED TSONGA TSONGA - JO-WILFRED Bank! by National Cup presented Rogers at have the top 43 players competing this year more...we are And there - WAWRINKA STAN - Slam champion • Has won two Grand in the final Djokovic defeating ships, 2013both times (2012 US Open and Olympic Also captured Wimbledon). 2012 Games London gold at 11-0 in Davis Cup play last year Went • Britain to its first Davis Cup Great to lead title since 1936 years in the top 6 in the top years Eight consecutive Eight consecutive • His 2013 Wimbledon crown marked marked Wimbledon crown • His 2013 at the the first victory for a Brit in 1936 Perry Slam since Fred grass-court eight consecutive seasons • Completed including a year-end 6 finish, Top with a 2 in 2015 best of No. wins in 10 40 or more • Has captured career-best (2006-15), seasons straight ofseason 71 wins came in 2015 SCOTLAND ANDY PAGE 6 COMMITTEE SPECIFIC QUESTIONS COMMITTEE Head. your Committee Contact Sarah Wylie (Ext 7915) Wylie Sarah & Gill Daves (Ext 4783) Dave Catalfo 7870) Chris Hamlin (Ext (Ext 4702) & Mario Meffe Palmer Penelope Dianne Purrier, 4706) Ela Phillips (Ext (Ext 4365) Swapneel Mehta 4743) Mandzak (Ext Kathy Joanne Perrier, (Ext 4092) Watts Nicole Showman (Ext 4716) Hermes & Ruth Sharon Paulson, Terry Chan (Ext 4758) Jason Anne Mulholland (4719) & Angela Chan-Tower Michael Skaff (Ext 7897) 4370) (Ext Amanda Figliano Voo Hugh & Patrick Karen Nida Noble (Ext 4707) (Ext 4067) Coles Cassidy Sandy Michaud (Ext 4714) (Ext 4723) Kim Campbell 7097) (Ext Graziano & Lucia Restivo Wanda Tsang, Jason Helena Leong (Ext 4730) Linda Kawahara Dadson (Ext 4748) Grace Mandel Myra

GENERAL PROGRAM QUESTIONS GENERAL [email protected] can always contact You with any questions or concerns you may have. VOLUNTEER COMMITTEE HEADS COMMITTEE VOLUNTEER Accreditation Ballcrew Catering SCC Finance Greeters Guest Services Media PCOC Player Hospitality Players Restaurant Scheduling Court Practice Transportation Court Practice Promotions Aid First Public Matters Tennis Takers Ticket Office Tournament Transportation Uniforms Volleys Marquee TC Service Office / In-seat Volunteer NOVAK DJOKOVIC NOVAK PAGE 7 ROGER FEDERER

WELCOME • You will give your best, at all times at will give your best, You • outlined in this handbook and procedures will follow the policies You • with whom for everyone a positive experience will do your best to ensure You • you have contact • You will represent Tennis Canada and Rogers Cup in a friendly professional manner Cup in a friendly professional and Rogers Canada Tennis will represent •You • We will treat each of each individuals you as will treat We • a safe working environment will provide We • feedback based on volunteer the program will work to improve We • a good time you have will do our best to ensure We • You will maintain confidentiality of all privileged information regarding Tennis Cana- Tennis regarding will maintain confidentiality of all privileged information You and/or any other persons or players volunteers, Cup (including staff, da and Rogers Canada). Tennis Cup or business involving Rogers Your Commitment to us: Commitment Your Welcome all to the 2016 Rogers Cup presented by National Bank! Please make sure sure make Bank! Please National by Cup presented all to the 2016 Rogers Welcome policies and goals familiar with all our are you to ensure over this booklet you read possible. experience have the best volunteer the best way to help you as this will be catching lots of time - meeting new people, rewarding you have a great, hope We would not Cup Rogers tennis. best men’s and enjoying the very up with old friends – thank you! without our fantastic volunteers be able to run to you: Our Commitment PAGE 8 Displaying consistency only gets us half way there. a few are There behaviours key to always follow: all • Welcome patrons & seek out guest contact • Smile & make eye contact • Display positive body language

a safe environment • Provide and clean organized Work • calm • Remain all times • Be polite at host or hostess Act as a • to all • Show respect • Staff levels at optimum the issue up • Escalate service recovery • Immediate • Be knowledgeable • Empathize tools communication • Share

EFFICIENCY SAFETY COURTESY PASSION QUALITY STANDARDS QUALITY

CUSTOMER SERVICE CUSTOMER Service Purpose: Our Customer Guest Experience Positive MILOS RAONIC MILOS PAGE 9 - their support person. their support to do ifWhat a person with a disability accessing your is having difficulty goods or services: how you can best help; • Simply ask and they the solution can be simple your attention appreciate will likely and consideration. AODA Canada Tennis complete The policy is posted on rogerscup.com all Guest Ser and will be available at read to feel free Please vices booths. the document should you through questions. have specific concerns or - http://www.rogerscup.com/tourna ment-info/faqs/terms-conditions/ - son using or requesting your goods son using or requesting or simply ask. or services, not to your customer, directly • Speak How to use equipment or assistive How to use equipment devices: of and • Being aware whereabouts wheelchairs, how to use on-site etc. elevators - with people with disabil Interacting the assistance of a ities who require animal: guide dog or other service a service animal is that • Remember It is a working animal. not a pet. touching or addressing Avoid • working and service animals - they are all times. at have to pay attention - with people with disabil Interacting the assistance of a ities who require person: support which person is the • If not sure you’re the per from your lead customer take CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES WITH FOR PEOPLE SERVICE CUSTOMER Accessibility for Ontarians with Dis- Accessibility abilities Act (AODA) is a set of that standards AODA The need to organizations businesses and the province to make follow in order people with disabilities accessible for by 2025. may include: Disabilities under this act Loss • Hearing/Vision Disabilities • Physical/Learning • Speech or language impairments Include: Points Key with people who use Interacting assistive devices: • Don’t touch or handle any assistive device without permission. • Don’t move assistive devices or equipment out of your customer’s reach. PARKING

Volunteers who plan to commute via Any volunteer found parking in an The shuttle bus for LOT D is for all June 30th and Sunday June 31st. It is

automobile will be issued a parking undesignated or restricted area will be volunteers to use and begins at 7:00 am approximately a 10 minute walk form PAGE 10 pass for LOT D. Access to this lot will be ticketed/towed and you will be liable for for Saturday July 23rd and Sunday July this lot to the Aviva Centre. The last from Finch Ave. and Sentinel Rd. Please paying the parking ticket, or any towing 24th; 7:30am from Monday July 25th shuttle bus leaves for Lot D 1 hour after ensure that your parking tag is placed fine. to Friday July 29th; 8:30am for Saturday End of Play. on dashboard and visibly displayed.

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FINCH AVE. PAGE 11 ANDY MURRAY Drop-off Shuttle Bus Shuttle VIP Entrance Volleys Entrance Main Entrance HOW TO THE ENTER TO HOW GROUNDS 1. Main Entrance - Where most passholders enter the grounds most passholders Where - Main Entrance 1. Volleys. to get to VIP Entrance to use the asked entering the site are All volunteers Customers Valet - VIP Entrance 2. ofenter the grounds be worn to MUST accreditation ofAt both points entrance, to you will not be permitted If you do not have your accreditation, Centre. Aviva the section of the the accreditation review Please for duty. or report access the grounds on this procedure. information handbook for further PAGE 12 Some badges allow access to restricted areas for work purposes only. These areas areas These purposes only. for work areas allow access to restricted Some badges level lower Lounge, Rogers Cup Lounge, Players Offices, Canada Tennis include the Suites. Private and Media Room VIP Lounge, Mazda of the Stadium, . rogerscup.com/accreditationpolicy online at can be found Policy Accreditation The Please: ofNEVER ask for photos or autographs your while in uniform or wearing players in When or giveaways. promotions in any fan activities, or participate accreditation, all of at for photos or autograhps asking back of players is strictly prohibited house, times. by your voluteer duties. required unless areas Do not go in restricted REPORTING FOR DUTY FOR REPORTING Please ensure that you report to your Committee Head at least 15 minutes before 15 minutes before least at Head your Committee to you report that ensure Please advise your Committee or absent, If going to be late you are starts. your shift - as soon Office - [email protected] Volunteer or email Call Head(s). as possible. ifWhat it rains? if will be even busier the Some areas FOR DUTY! REPORT PLEASE STILL If it rains, can be matches so that we must be ready in any case, and, is a problem weather as soon as conditions permit. resumed Accreditation This badge must be worn badge identifies you as a volunteer. accreditation Your Office Accreditation go to the please it, or forget you lose it, Should all times. at Once completed, request form. office) and complete a the box beside (located badge must accreditation Your of a charge $5.00. at a new badge will be printed the to your dismissal from this rule will lead Breaking else. never be given to anyone tournament. PAGE 13 ACCREDITATION CARDS ACCREDITATION

Here is a sample of the Here what will look cards accreditation for the 2016 tournament. like your pass may As a volunteer, to ‘behind give you access However, the scenes’ areas. be should only these areas and on duty, accessed while or offnever when you are shift on break. all During these times, their volunteers should treat a grounds like accreditation If- caught abus you are pass. priv- ing your accreditation ileges you will be removed the volunteer program. from RAFAEL NADAL RAFAEL PAGE 14 Sally Khan Commtitee Head of Head Sally Khan Commtitee the Year Head to the Committee Awarded and who consistently goes above throughout is expected beyond what acted in the tournament and always ofthe best interests the tournament person This overall. and Committee helps fans, work - team exemplifies well with other and works collaborates Staff TC and Office, Volunteer CH’s, the best interests to promote Volunteers of the tournament. New Volunteer of the Year Year of the Volunteer New and beyond Someone who goes above the call ofat the duty in his/her first year for nominated Volunteers tournament. and energy show initiative this award the week and do everything throughout the help out at and they can to learn event. Year ofCaptain the - who consis to the Captain Awarded is what tently goes above and beyond the tournament throughout expected of interests and always acted in the best overall. the tournament and Committee by for leading is respected person This - identifying prob proactively example, and to improve lems and opportunities them. to resolve taking initiative Volunteer Party Volunteer VIP the Mazda the Sunday Finals After Party hosts the annual volunteer Lounge - presenta prizes, which includes food, tion of and unveiling of the awards the volunteer video. MVP one will nominate Each committee Valuable volunteer for the MVP (Most to your – this is specific Player) award will be announced at These committee. Party. the Volunteer Year of the Volunteer to the person who takes Awarded knowl- provides uses initiative, charge, appropriate edge and guidance where to his/ her committee and helps to lead success. - VOLUNTEER RECOGNITION VOLUNTEER emony will take place on Friday July 29th July Friday on place take will emony VIP Lounge. 9:30am in the Mazda at for Head see your Committee Please details. further Volunteer ‘ABC’ Cards ‘ABC’ Volunteer Staff and Captains, , Heads Committee will have the possibility to Volunteers they see to any volunteer give out cards of and Beyond the Call going “Above volunteer duty” (ABC) in fulfilling their a card who recieve Volunteers duties. ABC pin and will be entered will get an chance to win for the into a daily draw and pins will be ABC cards prizes. great at all Office Volunteer the available at times during the tournament. Ceremony Pin Volunteer 20, 15, 10, we honour our 5, year Every cer year’s This volunteers. and 25+ year Volunteers are the key to the success of Rogers Cup. To show our thanks for the hard work they put into ensuring everyone they put into ensuring work for the hard thanks show our To to the success of Cup. the key Rogers are Volunteers all to which programs of we have a variety and reward recognition the tournament, throughout experience has a positive party. Volunteer including the tournament-ending eligible, volunteers are PAGE 15 MEALS SECURITY (off hours) SECURITY Volleys is located on the main level of the Aviva Centre. Please use the VIP entrance entrance VIP the use Please Centre. on the main level ofAviva is located the Volleys is of G+H Volleys.Volleys side between gates on the north stadium to access the to 9:00pm for 4:00pm and from 3:00pm for lunch all week 11:00am to open from to Saturday. dinner Monday the date valid only on worked shift voucher for each be issued a meal will You for your meal exchanged may be This voucher shown. meal for the specific shown, of by a combination is staffed staff. volunteers and catering Volleys Volleys. at staff all and catering as we are Volleys with the be patient During busy times please lines as quickly the trying to get volunteers through are working together and they For is fair. the process to ensure control is portion there note that Please as possible. to one of speak please the Volleys, in or process the food any concerns regarding bring your own As a volunteer you may staff. the catering volunteers NOT Volleys iffood or snacks you wish to do so! walk alone. NOT DO night, at those volunteers who have to walk to their cars For They offer an escort University. York with you or contact find someone to walk Please They the night. throughout 8:00pm and runs at starts service called goSAFE which (416) 736-5454. can be contacted at Security Checkpoints South End and Inside the COE. Level, VIP Entrance,Concourse Main Entrance, *NEW* metal detectors to to the site will be equipped with walk-through All entrances times. all and quick access at secure ensure - HYDRATION AVIVA CENTRE GUEST SERVICES CENTRE GUEST AVIVA cerns. If a member ofcerns. you a question for which you do not have the the public asks note Please is the best course of taking them to guest information action. answer, volunteer should be able to answer questions for guests and bringing each that Guest Services is a last resort. Centre Aviva someone to This committee will be primarily situated inside the main gates and on the con- inside the main gates will be primarily situated committee This or con volunteers will be assisting the public with any inquiries Their course level. It is important that those working outside drink plenty of working outside drink those that It is important up to one hour fluids or becoming dehydrated you from will prevent This while on duty. and before, receive a compli- all volunteers will with this, To assist exhaustion. heat suffering from consider putting and bottle, a close eye on your water Keep bottle. mentary water a limited supply. is there as it, your name on in all washrooms water Volleys and tap will be available in station refill bottle water A the grounds. throughout relief*NEW* - South End volunteer area with volunteers the south-west corner of will provide at Stand tent located Grand A tables. and picnic refill water shade, Alcohol in uniform. or anytime while or while on shift, before Alcohol is not to be consumed the volun- from for removal as grounds considered can be Drinking while on shift of out completed and you are uniform, are shifts Once your day’s teer program. and consumed on site. alcohol may be purchased PAGE 16 PAGE 17 - Milos Raonic Semi-Finals Quarter-Finals Quarter-Finals 3rd round 3rd 3rd round 3rd 2nd round 2nd round 1st & 2nd round 1st round 1st round 1st round Qualifying Qualifying Round ofRound Play 12:30pm 6:30pm 12:30pm 6:30pm 11:00am 6:30pm 11:00am 7:00pm 11:00am 7:00pm 11:00am 10:00am 10:00am Time Start 11:00am 5:00pm 10:00am 5:00pm 10:00am 5:00pm 10:00am 5:00pm 10:00am 5:00pm 10:00am 9:30am 9:30am Gates Open Gates Semi-Finals Finals 6:00pm 1:30pm 5:00pm 11:30am 30th 31st July July Saturday Sunday Saturday July 30th Saturday Friday July 29th Friday Friday July 29th Friday Thursday July 28th Thursday Thursday July 28th Thursday Wednesday July 27th Wednesday Wednesday July 27th Wednesday July 26th Tuesday July 26th Tuesday Monday July 25th July Monday Monday July 25th July Monday Sunday July 24th July Sunday July 23rd Saturday Date TOURNAMENT SCHEDULE TOURNAMENT 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Session * Session, number of matches, start time, round of round play subject to change without warning time, start number of matches, * Session, PAGE 18 - After the tournament After the end ofIn the week following the encour volunteers will be tournament, This aged to fill in an online survey. and is survey is completely anonymous the volunteer designed to help improve year. after year program - VOLUNTEER FEEDBACK VOLUNTEER During the tournament have two ways of providing Volunteers feedback: general Office or Volunteer the In person at 1. By emailing us at 2. [email protected] will also have the possibility Volunteers of feedback on the quality to provice the tour the food being served during machines will be Happy-or-not nament. for volunteers to rate Volleys installed in will be collected results The meal. each the end ofat the tournament and the from eliminated popular meals least menu. year’s next We encourage volunteers to provide us with any constructive feedback they may any constructive feedback us with to provide volunteers encourage We the volunteer program. to have with regards PAGE 19 - Rafael Nadal - Rafael EVALUATION INTERNET POLICY INTERNET Using any form of social media, or other posting of confidential information related related or other posting ofUsing any form of confidential information social media, of in disciplinary violation Any rules will result these to the event is strictly prohibited. the volunteer program. from action including termination During the tournament, all volunteers will be evaluated on their initiative, punctu- on their initiative, evaluated all volunteers will be During the tournament, evaluation This performance. and their overall conduct general competence, ality, of capable group volunteers, responsible, professional, only the most that ensures be invited to return. will necessary commitment, the who make Action Forms Corrective during the and Captains Heads will be used by Committee Action Forms Corrective type oftournament to identify any of violation behaviour in the volunteer purpose, Heads Committee to be filled out by forms are These situations. future and prevent forms These and the volunteer coordinator. and signed by the volunteer or Captains to volunteers and can be used to limit invitations Canada Tennis will be compiled by years. for future PAGE 20 VOLUNTEER TICKETS VOLUNTEER Every volunteer will receive a minimum of receive volunteer will one pair of for the tournament Every tickets NO Under of years based on his/her friends. be given out to family and service to - any infringement of be sold in tickets may these this will result circumstances dismissal. - amongst other volun you exchange we ask that and distributed randomly are These to not be asked may Canada Tennis day. for a certain teers if preference you have a under any circumstances. any tickets exchange discount: ticket a can also benefit from Volunteers Blue and Bronze Silver, Gold, Day Session - 50% discount on Platinum, Friday and Blue Bronze Silver, Gold, on Platinum, All other Sessions - 25% discount is no FINALS Sunday discount. there note that Please line (416- to call in to the ticketing need tickets who wish to purchase Volunteers to get the discount. a volunteer in order they are 665-9777) and mention that The Volunteer Office is volunteers’ very own customer-service desk. The Volunteer The desk. Office is volunteers’ very own customer-service Volunteer The Rogers their through inform and guide volunteers role is to support, team’s Office Cup experience. - or other import weather offers, ticketing to promotions, in regards Any information to stop by and Be sure Office. Volunteer the at Volleys will be found in ant updates the week! check in with the desk throughout at [email protected] reached office can be volunteer The VOLLEYS VOLUNTEER OFFICE VOLUNTEER VOLLEYS ROGERS ROGERS APP CUP The Rogers Cup mobile app Cup mobile app Rogers The deliver an en- is designed to The hanced fan experience. - up-to-the-min app provides draws, on ute information on-site results, schedules, more. activities and It includes the ability to live TV all from matches stream and Toronto in both courts for guests who are Montreal It also incorporates on-site. to connect fans features social media and through and is available contesting, on App Store the through as well as Google iTunes, Play. PAGE 21 SPECIAL DAY PROMOTIONS DAY SPECIAL July 24th & Sunday July 23rd - Saturday Weekend Community Free Pizzaville want to enjoy a weekend 23-24 for those who July opens its doors Centre Aviva The for the whole family. tennis and fun activities filled with free July 25th Day - Monday Aviva with Milos Court Centre first serve on sampling and a ceremonial Aviva will be There the first evening match. before Raonic, 26th July Tuesday Ladies Day - sam- will be Cashmere There of the tournament (26th). Tuesday Ladies Day is the Ladies who have purchased prizes and giveaways. pling (coupons) and a breakfast, bags when they leave. goodie and receive a match will then watch tickets July 28th Thurday Day - Bank National to serve a tennis ball. in the time it takes your chance to become a millionaire Here’s with your serve hit a target of stadium, in front a packed Court Occurring on Centre dollars! a prize – potentially one million to reveal July 29th - Friday Airline Day Emirates will Emirates of the entrance sampled at will be the stadium. hats branded Emirates one Ball Flight where called the Emirates promotion Court also sponsor a Centre to come). details to Dubai (more winner will win a flight and accomodation lucky CLOTHING & UNIFORMS VOLUNTEER CLOTHING SALE

Volunteers are issued tournament clothing, which must be worn at all times when We have had such success in the past with our post event clothing sale that we

on duty, with your own coordinating skirt, pants or shorts as specified by your Com- have decided to move up the dates and allow you this tremendous offer during this PAGE 22 mittee Head. Hats are to be worn with the peak in the forward position. No denim year’s tournament. clothing or flip-flops are permitted. Clean athletic shoes and socks should be worn. Also please be sure to wear unaltered 2016 Rogers Cup clothing. Those volunteers We will be selling off all of the additional clothing at reduced prices in Volleys. This who are deemed not a proper visual representation of Rogers Cup will not be will take place in the same location that the clothing exchange is in over the first allowed to complete their shifts. three days of the event.

UNIFORM EXAMPLES:Exchange TORONTO Policy Saturday July 23rd - 10:00 a.m. to 2:00 p.m. Sunday July 24th - 10:00 a.m. to 2:00 p.m. The only possible way to exchange uniforms for different sizes is at pick up time. Monday July 25th - 1:00 p.m. to 5:00 p.m. Event Volunteer Examples During the tournament, no exchange will be allowed, although volunteers are free Sunday July 31st - 1:00 p.m. to 3:00 p.m. toUNIFORM exchange EXAMPLES:clothing among TORONTO themselves. You can purchase extra uniform pieces for yourself, or as gifts for others. Act fast as A B C everything will be first come first served and we only have a limited supply on some Event Volunteer Examples sizes. All proceeds from out volunteer clothing sale go directly towards the Rogers Cup Volunteer program.

A B C Here is a list of the items that will be available:

Volunteer Tee Shirt - $15 Volunteer Hat - $10

D Women’s & Men’s One size fits all

Volunteer Hoodie - $25 Official Shorts - $20 E F Unisex Unisex

D Waterproof Softshell Jacket - $40 Note that we will only be Women’s & Men’s accepting Debit and Credit E F A: V-Neck t-shirt B: Crew neck t-shirt C: Half zip hoodie D: Polo shirt E: Hat F: Visor and all sales are final.

ROGERS CUP PRESENTED BY NATIONAL BANK GUIDELINES 55

A: V-Neck t-shirt B: Crew neck t-shirt C: Half zip hoodie D: Polo shirt E: Hat F: Visor

ROGERS CUP PRESENTED BY NATIONAL BANK GUIDELINES 55 PAGE 23 - Roger Federer - Roger Remain Calm! Remain location meeting Emergency the the meeting point for Centre, Aviva the we have to evacuate In the event that parking lot. and the Ice Gardens Centre Aviva between the the grass volunteers is Procedure Ambulance Emergency situation: emergency an ambulance needs to be called in an In the event that 9-1-1 Call Aid First Public Call/Walkie Security Call/Walkie

EMERGENCY PROCEDURES EMERGENCY In Case OfIn Case Fire ofUpon Discovery Fire: immediately area the fire Leave “FIRE” Yell behind you. Close all doors use the pull station. alarm system, the fire Activate the building to leave Use exit a safe location) 9-1-1 (from department the fire Call If long tones: a signal with intermittent you hear the building to leave Prepare system the PA will be given through Directions to the directions tones listen short signal with intermittent If a different you hear follow these steps: If is necessary, an evacuation system. the PA given out through exit building via nearest Leave Close all doors behind you has been notified department fire the that Ensure department advised to do so by the fire the building until Do not re-enter Drive Shoreham across of North the building, to the meet up point, Walk PAGE 24 - Andy Murray

TENNIS ETIQUETTE TENNIS • Turn cell phones to silent mode. cell phones Turn • play. making noise during from refrain • Please • No flash photography. We have created a short list of etiquette rules to assist our volunteers in their duties. of list in their duties. rules to assist our volunteers a short etiquette created have We them when you are our fans follow ensure familiar with these rules & become Please courts. the outside or around in the stadium until the end of during a seat in your your seat only leave play and remain • Please player end-change. on the grounds. not permitted • Smoking is Every evening (starting Friday, July 22nd) you can expect to receive via email the via email the to receive July 22nd) you can expect Friday, evening (starting Every on all of you for the It will update information the important volunteer newsletter. Volleys, the menu in It will include such things as the schedule of the day, day. next If have a contribution, you by fellow volunteers. written articles as well as interesting send please a volunteer, as Cup moment or your experience whether it is a Rogers written always looking for stories as we are it in to [email protected] by you! Volunteers are advised not to bring valuables to the tournament. Any such items Any such items valuables to the tournament. advised not to bring are Volunteers for any responsible will not be Canada Tennis the owner`s risk and at will be carried stolen or damaged. money or items lost, NEWSLETTER VOLUNTEER There is a bank machine available on-site. It is located on the east side of on the east It is located - the build on-site. is a bank machine available There C. Gate ing near VALUABLES BANK MACHINE BANK PAGE 25 THANK YOU VOLUNTEERS! YOU THANK