ANNUAL REPORT 2008.09 Our Purpose Help build a stronger community by providing housing solutions for people in need. Corporate Outcome
Contents
Message from the Minister 1 Letter of submission to Minister 3 Chief Executive’s overview 4 Housing NSW Corporate Plan 2007/08–2009/10 6 What we do 6 Our values 7 Highlights of 2008/09 8 Our clients 9 Statistical summary 10 Financial summary 11 Who we are 12
Corporate Outcome 1 14 Homeless people have access to housing and are able to sustain a tenancy
Corporate Outcome 2 20 Appropriate and sustainable social housing Corporate Outcome 3 32 Integration of social housing in communities Corporate Outcome 4 44 Access to affordable housing Corporate Outcome 5 50 Quality customer service Corporate Outcome 6 58 Sustainable business Appendices 70 Financial statements 112 Housing NSW 112 Rental Housing Assistance Fund 166 Payments to Other Government Bodies under 180 the Control of the Minister Index 191 Message from the Minister
As NSW Minister for Housing, years supporting thousands of jobs and I am committed to providing apprenticeships. affordable housing for the The Stimulus Plan is providing a once- people of NSW. This has been in-a-lifetime opportunity to expand a particularly difficult year for social housing in NSW to ensure that many people as they struggle there are more homes for people to survive in a tight economic in need and that employment is climate. To address the growing supported in an economic downturn. demand for affordable housing, As at 30 June, seven properties had the NSW Government has been completed in the five months been working closely with the since the Stimulus Plan was announced Australian Government to deliver in February. a larger and more sustainable Building the community social housing sector in NSW. housing sector We will achieve this by delivering On 25 June this year, I announced a more homes through the Nation historic shift in social housing policy Building Economic Stimulus Plan and for NSW. The NSW Government The Hon. David Borger MP transferring properties from public will transfer thousands of public Minister for Housing housing to be managed by registered housing homes to community housing Minister for Western Sydney community housing providers. We will organisations allowing the sector to Minister assisting the Minister also transfer ownership from public to achieve growth. This is a commitment for Transport community housing allowing the sector we had made under the community to grow. This investment in housing housing strategy, Planning for the will be accompanied by improving Future. By transferring the ownership of the open space around public these properties to community housing housing properties and building more organisations, we will be enabling harmonious communities through them to borrow more funds against the community regeneration plans. equity to build and buy more homes. Nation Building Economic Housing NSW has also continued its Stimulus Plan active program of transferring public Over the next three years, the NSW housing properties to community Government will deliver almost 9,000 housing management under the social housing homes under the Nation Property Transfer Program. Tenants Building Economic Stimulus Plan. This generally have a high level of will be achieved by buying and building satisfaction with community housing new properties as well as redeveloping organisations. With these two major existing public housing properties. achievements over the past year, I am Almost $3 billion (approximately sure that we will be able to meet our $1.9 billion from the Commonwealth commitment of growing the community Government and $1 billion from the housing sector to 30,000 properties NSW Government) will be invested in over ten years. new social housing over the next three
ANNUAL REPORT 2008/09 01 Corporate Outcome
Improving existing housing backyards, and 66 purpose-built units The past year has certainly been The NSW Government is not only for the elderly. The project will make a challenging but exciting time committed to building new housing better use of existing land resources for the NSW Government, social but also to maintaining and upgrading and incorporate ecologically sustainable housing residents, Housing NSW, existing public housing. In October development design features. Another community housing providers, builders, 2008, Housing NSW commenced a major redevelopment in Rosemeadow tradespeople, architects and everyone new way of delivering its maintenance will deliver 50 one-bedroom and involved in housing. In particular, I through a regular and better planned two-bedroom seniors’ living units would like to thank Mike Allen and the maintenance program. Housing NSW and upgrade 57 townhouses. Major staff at Housing NSW for their hard is spending a further $470 million on redevelopments such as these will work this year. enable us to provide housing to suit the upgrading homes across NSW and I look forward to 2010 which I envisage changing needs of our tenants. reducing the maintenance backlog. will be another exciting year working to This is being supported by another I do not believe it is sufficient to simply deliver a viable social housing sector for $220 million under the Stimulus Plan. provide housing to people in need. We the people of NSW. In the past year, I have announced must all support individuals and families a number of redevelopments in living in social housing to reach their full key locations which will allow us potential. In order to deliver this reality, to provide better quality homes to I launched a number of community regeneration plans in some of the most our tenants and establish balanced The Hon. David Borger MP communities with a better mix of disadvantaged communities in NSW Minister for Housing people. Redeveloping existing public during October and November 2008. Minister for Western Sydney housing is vital in ensuring that public These community regeneration plans Minister assisting the Minister housing is configured to clients’ needs. for Dubbo, Bathurst, Orange, Mount for Transport For example, the redevelopment in Druitt, Campbelltown, Macquarie Elizabeth Street, Redfern will meet the Fields and Wyong will tackle issues housing requirements of young families such as crime, vandalism and security, by providing 40 terraced houses with improving community facilities and introducing adult numeracy, literacy, job readiness and life skills programs.
02 Housing NEW SOUTH WALES Letter of Submission to Minister
The Hon David Borger MP Minister for Housing Minister for Western Sydney Level 37 Governor Macquarie Tower 1 Farrer Place SYDNEY NSW 2000
Dear Minister I am pleased to submit the Annual Report for Housing NSW for the year ending 30 June 2009 for presentation to the NSW Parliament. This report and the accompanying financial statements fulfil the requirements of thePublic Finance and Audit Act 1983, the Annual Reports (Statutory Bodies) Act 1984, the Annual Reports (Departments) Act 1985, associated regulations and the Housing Act 2001. Following the report’s tabling in Parliament, it will be made available on the Housing NSW website – www.housing.nsw.gov.au.
Yours sincerely
Jennifer Mason Director General Department of Human Services
ANNUAL REPORT 2008/09 03 Chief Executive’s Overview Corporate Outcome
This past year has seen in NSW by having strong and viable significant challenges for community housing organisations Housing NSW while at the same providing homes to people in need. time we were gearing up to Over the past year, we have worked closely with these organisations, deliver the NSW Government’s helping them to develop their capacity commitments for social housing. to deliver solutions for social housing With the increased demand on tenants, by providing new registration Housing NSW to deliver against frameworks and the support of the Nation Building Economic the newly established Office of the Stimulus Plan, the high level of Registrar of Community Housing. activity to transfer public housing Part of our commitment to community properties to community housing housing has been to transfer public housing properties to community and other key initiatives calling housing management. This will enable on staff time, Housing NSW community housing organisations to has had to refocus its efforts in secure financing for further investment Mike Allen areas of critical work delivery. in housing and so be able to provide Chief Executive more housing to the people of NSW. Housing NSW Organisational changes Partnerships with industry Department of Human Services To address these challenges, I established a Housing Reform project and private sector team to look at how Housing NSW has Housing NSW engages with the been undertaking its work and how private sector in major redevelopments we as an organisation can establish and new projects through public- more efficient and effective functional private partnerships. This partnership structures to enable us to achieve our approach has been very successful in goals. In February this year, I approved delivering major redevelopments over the establishment of a new interim the past few years in Bonnyrigg and organisational structure to be better Minto. More recently during 2009, we able to address our changing priorities. have worked in partnership with the This interim organisational structure, private sector on key projects across effective from February 2009, is shown NSW, including the Elizabeth Street, on pages 12 –13 of this report. The Redfern development, Kamira Court in creation of an integrated Asset Division, Villawood, Riverwood North and South bringing together a number of different Coast Redevelopments. By inviting asset-related functions will enable the private investment and partnership organisation to better implement the into these projects, we are able to needs of major redevelopment, the concentrate our efforts on supporting new maintenance approach and the people in need and leaving the private enormous changes to be brought in for sector to deliver cost-effective and the community housing sector. ecologically sustainable homes. A prime example of the success of using Partnerships with social private sector expertise is the 88-unit housing sector Lilyfield redevelopment which has been Supporting the community housing awarded by the Green Building Council sector is a key priority for Housing NSW of Australia, as the greenest social as we seek to grow social housing housing project in the country.
04 Housing NEW SOUTH WALES Partnerships across government housing and support that can ensure The implications for Housing NSW are By far the most significant partnership homeless people can break out of the that we will be better placed to deliver over the past year has been our cycle of homelessness. more integrated services to our clients as we work with our partner agencies. cooperation and engagement with Commitment to working with In 2009/10, we will see the new the Commonwealth Government and social housing tenants other state and territory governments structure being implemented and the We continue to consult with tenants to deliver the National Affordable change of our name to ‘Housing NSW in our effort to include public housing Housing Agreement, which replaces – Department of Human Services’. residents’ opinions in our decision the Commonwealth State Housing There will be a number of benefits making. The Social Housing Tenants Agreement. As part of the national – the streamlining of corporate services Advisory Committee has been a reform agenda, four National which will lead to cost savings – and a very successful forum to test and Partnerships were signed – the National flow on of better services for our clients. to receive feedback on our policies Partnership on Social Housing, the There will be changes for our staff and and procedures. As a result, we will National Partnership on Homelessness, I am conscious of the challenges that be continuing to support the Social the National Partnership on Remote we will face not only in delivering on Housing Tenants Advisory Committee Indigenous Housing and the National projects and initiatives but also in the for another two years. At the local level, Partnership on the Nation Building face of a changing work environment. Housing NSW has been consulting Economic Stimulus Plan. Through the The fact that they continue to deliver with residents on key projects and funding received via these national in a highly pressurised environment to redevelopments including in Minto and partnerships, Housing NSW will be meet commitments and deadlines is Rosemeadow. Working with tenants working to reform the housing sector, testament to the capabilities and skills has been crucial to the effective rollout improve housing affordability, reduce of all Housing NSW staff. of the Nation Building Economic homelessness and reduce Indigenous In closing, I am grateful to our Minister, Stimulus Plan as we have undertaken housing disadvantage. We have been the Honourable David Borger for his large-scale relocation of tenants prior focusing our activities since early support over the year and look forward to redevelopments. In this process, 2009 on the implementation of the to working with him in the coming year, we have relied on the efforts of local Nation Building Economic Stimulus which I expect to be as exciting a year tenancy advocacy groups to assist Plan (NBESP) in cooperation with the as we have experienced in 2008/09. tenants along with Housing NSW Commonwealth Government as we I would like to thank all Housing NSW relocation specialists. seek to deliver on our commitments. staff for their hard work and for their I am proud to say that NSW was the Into the future ongoing dedication in helping the first state or territory to have completed people of NSW. In June 2009, the Premier announced construction on the very first NBESP the formation of the Department of dwelling. Human Services to bring together a Housing NSW works with many number of agencies, including the government and non-government Department of Aboriginal Affairs, the agencies to deliver services to social Aboriginal Housing Office, Department housing residents. We collaborate of Ageing, Disability and Home Care, Mike Allen with agencies such as NSW Health, Department of Community Services, Chief Executive NSW Department of Community Department of Juvenile Justice, NSW Housing NSW Services and the non-government Businesslink and Housing NSW. Department of Human Services sector through the NSW Housing and The intention is, by being under one Human Services Accord to provide department, that the NSW Government localised support for people in housing will be able to provide better services, need who have special support needs. deliver coordinated decision making Through these partnerships, Housing and, importantly, improve service to NSW is able to deliver integrated our clients.
ANNUAL REPORT 2008/09 05 Housing NSW Corporate Plan 2007/08–2009/10 Corporate Outcome
In line with the NSW Targets of the NSW State Plan Government direction,
Housing NSW will work Housing NSW purpose towards its purpose to provide support along the continuum of housing need. Continuum of housing need We will deliver this by delivering against our 6 major outcomes. Housing NSW major outcomes
What We Do The first four major outcomes align • manages Aboriginal public housing with the continuum of housing need, for the Aboriginal Housing Office Housing NSW operates under from the prevention of homelessness • plays a key role in developing policy the Housing Act 2001 to manage through to the provision of affordable and supporting relationships to the NSW Government’s housing housing. The fifth and sixth major increase access to the supply of portfolio and develop broader outcomes reflect the way that Housing affordable housing across NSW housing strategies. How we will NSW will meet these needs. achieve these goals over the • provides a range of products and In working towards its purpose, near term has been outlined services to assist people into the Housing NSW: in the six corporate outcomes private rental market and home of the Corporate Plan (see • works with other government ownership and above). agencies and other organisations to • provides policy advice to address homelessness in NSW government and manages the • manages NSW’s public housing Housing Act 2001 and associated portfolio legislation. • funds and regulates the provision Contact details for a range of housing of community housing and crisis services provided by Housing NSW are accommodation included in Appendix 25, pages 104 to 108.
06 Housing NEW SOUTH WALES Rights, Respect and Responsibility; Delivering Better Services; Fairness and Opportunity; Growing Prosperity Across NSW; Environment for Living
Helping build a stronger community by providing housing solutions for people in need
Homeless In and out of Low income with Low income without Moderate income homelessness complex needs complex needs with housing stress
1. 2. 3. 4. Homeless people have Appropriate and Integration of social Access to access to housing and are sustainable social housing in communities affordable housing able to sustain a tenancy housing
5. Quality customer service
6. Sustainable business
Our Values We make a difference We work together Our values outline the We are committed to making a We are committed to treating everyone behaviours that we will sustainable difference to social with respect – each other, our demonstrate in working outcomes. We are committed to clients, our partners and the broader towards our purpose. achieving this with fairness and integrity. community. We work as a team, while We aim to make our actions socially, remembering that we are individually economically and environmentally accountable. We work towards finding sustainable. practical and affordable solutions. We help We are part of the community We are committed to helping people We are committed to serving and in need. We try to understand and strengthening the community. respond compassionately to our clients’ We aim to work with our partners. circumstances. We empower people to make informed decisions.
ANNUAL REPORT 2008/09 07 Highlights of 2008/09 Corporate Outcome
• 20,912 telephone calls answered by the After Hours Temporary Accommodation Line service and accommodation was provided to 7,733 homeless clients through this service • A pproximately 40,800 people assisted through the Crisis Accommodation Program • $315.4 million provided by the Commonwealth Government to NSW under the National Affordable Housing Agreement • $1.9 billion invested in NSW by the Australian Government as part of the Nation Building Economic Stimulus Plan to secure jobs and investment • 75 projects to deliver 589 homes or 60 percent of Stage 1 commenced under the Nation Building Economic Stimulus Plan • NS W first state to deliver the first home under the Nation Building Economic Stimulus Plan • 418 properties transferred from public to community housing management under the Property Transfer Program • 901 Aboriginal applicants housed in mainstream public housing and 303 in Aboriginal Housing Office properties • 9,007 calls made to tenants through the Over 60s Keeping in Touch program in November 2008 by the Housing Contact Centre • 170 students awarded the Housing NSW Youth Scholarship for the 2009 academic year • $5.16 million spent on modifications in 1,910 public housing dwellings to accommodate people with a disability • Inaugural Registrar of Community Housing Providers appointed by the Minister for Housing • S ix community regeneration plans developed in priority locations • $11.5 million raised through the sale of 95 houses and 15 blocks of land in West Dubbo • $20 million capital improvement program announced for MacBeth, Malcolm and MacDuff ways in Rosemeadow • A ll Stage 1 tenants of the Bonnyrigg Living Communities Project rehoused and an independent survey showed high level of tenant satisfaction • O ver 33 percent of lots released in Minto sold and over 600 households rehoused under One Minto • 1,076 people received Housing and Accommodation Support Initiative support packages • 60 projects awarded community development resourcing grants • 1,074 new dwellings approved under the National Rental Affordability Scheme program • 97 clients assisted to a value of $791,000 under the Mortgage Assistance Scheme • 9,041 calls made to the Home Purchase Advisory Service • 1,213 clients assisted through the Rentstart self-service model • 15,679 online payments made since e-pay or BPAY became available • 94 percent of maintenance contractors complied, an increase of one percent for compliance and tenant satisfaction over the past year • $345 million on repairs and planned maintenance spent under the New Maintenance Contract • N ew planning powers were granted to Housing NSW with a self-approval function under the Infrastructure State Environment Planning Policy in April 2009 • 38 solar hot-water heaters installed in Housing NSW dwellings, with an average reduction of 24 percent in energy use • 13,347 dwellings received water-saving showerheads and 22,582 dwellings received flow restrictors
08 Housing NEW SOUTH WALES Our Clients
Social housing, provided through Age of household head 2008/09 public, community and Aboriginal housing, represents the majority of 60000 Housing NSW’s clients. Recent social trends that affect Housing NSW services include: 50000
• strong population growth in some areas, particularly in the Sydney 40000 metropolitan and coastal area, while areas such as Western NSW have experienced population decline. 30000 More immigrants settle in Sydney Tenants/Applicants than in other Australian cities. It is 20000 expected that numbers will continue to remain high, contributing to pressures on housing and the 10000 demand for housing assistance and other support services 0 Less than 25-54 yrs 55-64 yrs 65-74 yrs 75+ yrs • a general decrease in household 25yrs old
size, driven by an ageing population, Public Housing Tenants Applicants single-parent households and families choosing to have fewer children Main income source for applicants and rebated tenants 2008/09 • an increasing number of clients with 35% complex needs including:
– older people, with nearly one-third 30% of Housing NSW household heads are over 65 years 25% – people with disabilities, who represent over one-quarter of 20% Housing NSW tenants receiving the disability support pension 15%
– people with mental health issues, Percent who often need coordinated support services from a number of 10% agencies 5% – Aboriginal people, who tend to rely heavily on social housing and 0% are three times more likely than Age pension Disability Newstart Parenting Carer Other benefit Wages Other pension allowance payment payment Centrelink or non-Aboriginal people to live in Veteran Affairs large households. The Aboriginal Subsidised public housing tenants Applicants on the waiting list housing sector also requires special funding arrangements to maintain its viability.
ANNUAL REPORT 2008/09 09 Statistical Summary Corporate Outcome
Applications 2004/05 2005/06 2006/07 2007/08 2008/09
Resources Total number of employees 2,161 2,247 2,474 2,565 2,604 Incidents/accidents reported in the workplace 139 251 268 305 396 Workers’ compensation claims 85 93 88 84 98
Customers Number of tenancies (at 30 June) Public housing 122,884 121,870 120,516 119,108 117,3631 Community housing 12,474 13,227 14,660 16,325 16,639 Aboriginal Housing Office tenants 4,061 4,112 4,152 4,122 4,101 Total tenancies managed by Housing NSW 139,439 139,209 139,328 139,555 138,103 Number of new tenancies Public housing 9,082 8,988 8,870 7,895 6,3112 Aboriginal Housing Office 404 395 433 400 303 Approved applicants for public housing at year end 69,067 53,328 44,870 43,134 39,484 Private rental assistance (includes Rentstart and Special Assistance 35,494 35,358 33,292 29,872 34,187 Subsidy) – number of households Assets Dwellings under management Public housing 128,270 127,627 126,325 125,557 124,4683 Community housing 12,241 12,892 14,140 15,397 16,141 Crisis accommodation 1,414 1,439 1,484 1,502 1,511 Aboriginal Housing Office dwellings 4,202 4,282 4,321 4,248 4,256 Total dwellings under management 146,127 146,240 146,270 146,704 146,376 Number of public and community housing dwellings completed in the year 691 779 883 995 1,224 Number of affordable housing dwellings completed in the year4 184
People assisted in social housing Public housing 262,000 254,400 245,800 Aboriginal housing 13,500 13,400 13,000 Crisis accommodation 39,000 39,700 40,800 Community housing 38,100 38,700 41,800 Total 352,600 346,200 341,4005 Finances Net rental income and tenancy charges ($m) 552 602* 640* 661* 688 Government grants ($m) 394 482 528 494 890 Maintenance and upgrading expenditure ($m) 352 401 430 385 411 Property asset value ($m) 28,306 27,475 27,804 28,014 27,937
* Includes other tenant charges 1 The reduction of number of tenancies for public housing from last year is due to the transfer of a number of dwellings to community housing and increased redevelopment of properties under the Nation Building Economic Stimulus Plan. These figures include some commercial tenancies. 2 The reduction in the number of new tenancies in public housing from last year is attributed to tenants staying longer in their current accommodation, the focus on the redevelopment of dwellings under the Nation Building Economic Stimulus Plan and the transfer of a number of properties to community housing. 3 The decrease in the number of dwellings under management for public housing from last year is mainly due to the transfer of a number of properties to community housing and the accelerated demolition of properties for redevelopment and the increase in the disposal of properties under the Housing NSW Sales Program. These figures include some commercial properties. 4 Dwellings completed under Affordable Housing Innovations Fund and National Rental Affordability Scheme A 5 The reduction in the number of people assisted in social housing from last year is primarily due to a decrease in the size of families seeking assistance both in social housing and under Rentstart.
10 Housing NEW SOUTH WALES Financial Summary
Actual Actual Budget 2007/08 2008/09 2009/10 $’000 $’000 $’000 Source of funds Net rent and other tenant charges 661,358 688,312 707,267 Government grants 493,650 889,952 1,909,093 Interest received 22,055 24,839 20,069 Other revenue 21,755 32,404 33,788
1,198,818 1,635,507 2,670,217 Application of funds Repairs and maintenance 220,809 234,829 304,923 Council and water rates 165,943 180,106 184,364 Employee related and other operating expenses 320,945 331,090 376,964 Depreciation 270,667 282,241 297,155 Other expenses 278,131 368,108 391,745
1,256,495 1,396,374 1,555,151 Surplus/(deficit) after rental subsidies (57,677) 239,133 1,115,066
Cash balance 169,545 364,100 142,838
The major sources of funds for The increase in repairs and Commonwealth funding for Nation Housing NSW are rental income, maintenance from 2007/08 to 2008/09 Building Economic Stimulus Plan funds received under the National is mainly due to additional expenditure projects. Affordable Housing Agreement, other related to funding from the Nation Similarly, expenditure is expected to Commonwealth and State government Building Economic Stimulus Plan. increase by $159 million. This includes funds, interest income and funds for Council and water rates payment additional Nation Building Economic the Commonwealth Nation Building increase is mainly due to the new Stimulus Plan maintenance. Economic Stimulus Plan. The increase charges implemented by Sydney of $27 million in rent and other tenant Water in 2008/09. The increase in In addition to the above financial charges from 2007/08 to 2008/09 other expenses is mainly due to summary, $631 million was spent on is largely attributed to the annual the payments of grants under the capital programs such as new supply consumer price index (CPI) increases Affordable Housing Innovation Fund and upgrading. Capital expenditure in statutory benefits received by social of $17 million; grants under the Social in 2009/10 is expected to increase to housing clients. The grant income Housing Growth Fund of $12 million; $1,961 million including activity under increase includes $220 million of state increased demand for rental assistance the Nation Building Economic Stimulus funds for accelerated maintenance, of $6 million; $12 million directed Plan. Nation Building Economic Stimulus to community housing groups for The increased cash balance reflects Plan funds of $85 million for maintenance; and additional losses on $200 million in state funds for maintenance and construction; $35 disposal of $16 million due to increased accelerated maintenance and $23 million for Social Housing Growth Fund; sales and development activities million from the Commonwealth for and $23 million for Remote Indigenous associated with the redevelopment Remote Indigenous Housing National Housing National Partnership. Other program. Partnership, which will be expended in revenue increase is mainly due to During 2009/10, it is expected that 2009/10. funding from NSW Department of funding will increase by $1,034 million. Environment and Climate Change of This is largely due to an increase in $4.2 million and GST recovery of $3 million relating to prior years.
ANNUAL REPORT 2008/09 11 Who We Are Corporate Outcome
Relationship between the portfolio and is the entity through which Housing NSW’s governance Minister for Housing, Housing all transactions occur. arrangements are regularly reviewed to ensure that robust management NSW and the NSW Land and Housing NSW and the Corporation are linked in the legislation in that: and decision-making processes are in Housing Corporation place. During 2008/09, changes were • the Chief Executive of Housing NSW The Housing Act 2001 is administered by made to Housing NSW’s governance manages the affairs of the Corporation the Minister for Housing (‘the Minister’). arrangements and these are detailed so that anything done in the name of, The Housing Act continued the corporate in Outcome 6 (see page 67) and in or on behalf of, the Corporation by the existence of the NSW Land and Housing Appendix 4 (see page 76). Chief Executive, shall be deemed to Corporation (‘the Corporation’) as a Each Executive Director leads a functional have been done by the Corporation corporate body representing the Crown. area of Housing NSW as illustrated on the and This is a continuation of the body of the organisational chart on the following page same name constituted under the now • the Corporation is empowered to and has responsibilities to deliver against repealed Housing Act 1985 and the exercise any of its functions in the identified strategies in theCorporate Plan Home Purchase Assistance Authority. name of Housing NSW. 2007/08–2009/10. Each functional area The Corporation (being a statutory Executive team has certain targets to reach in relation to several of the corporate outcomes of the corporation) has no appointed members, The Executive meet as a team twice and the Chief Executive Housing NSW Corporate Plan, under the guidance of a month. The Executive team has two their Executive Director. In this way, the manages its affairs. Housing NSW and major roles to: organisation as a whole is committed the Corporation act in a complementary • determine the strategic direction to delivering against the Corporate Plan manner to achieve unified administration of Housing NSW and monitor the under the strategic governance of the of the Housing Act. Housing NSW is a organisation’s performance and Chief Executive and the Executive team. division of the Government Service and employs all staff used by the Corporation. • manage the operations of Housing NSW. The Corporation holds land, buildings and other assets within the housing
Executive Director Executive Director Executive Director Business Management Policy and Assets and Governance Strategy Stephen McIntyre Cliff Haynes Maura Boland
Responsible for strategic, governance Accountable for strategy, policy Leads the assets portfolio. Develops and support services across all and advice to meet housing needs; and delivers asset policies and corporate functions. setting high-level client, asset and programs to strengthen assets service delivery outcomes; high-level capability of social housing. resource distribution. Leads planning, Designs and delivers asset projects. monitoring and evaluation.
12 Housing NEW SOUTH WALES Housing NSW Organisation Chart (interim organisational structure as at 30 June 2009)
Chief Executive Mike Allen
Director Coordinator Office of the Chief Executive Economic Stimulus Donna Lantavos Package Paul Vevers
Responsible for political, public Responsible for implementation affairs and communication services. and delivery of Australian and NSW Leads the provision of high-level and government-funded housing projects strategic advice and support for the under the Nation Building Economic Chief Executive and Minister. Stimulus Project.
Executive Director Executive Director Executive Director Community Housing Strategic Projects Housing Services Leonie King Mark Shepherd Ken Bone
Accountable for delivering strategic Responsible for undertaking projects Responsible for delivering responsive policy directions for clients, assets with high-impact improvements for services to tenants and applicants and providers in the community social housing, including major as well as building and maintaining housing system. public-private partnerships. relationships with external stakeholders.
Office of the Registrar of Community Housing
ANNUAL REPORT 2008/09 13 01 Corporate Outcome
KEY PERFORMANCE Addressing the causes of homelessness in NSW requires INDICATORS 2008/09 a coordinated effort across Government. People who are homeless or in and out of homelessness may be living The number of clients who without a home on the street or parks (known as primary received temporary accommodation assistance homelessness), in short-term crisis accommodation, in transitioned to: a series of temporary stays with friends and relatives, in 2007/08 2008/09 boarding houses on a short-term basis (known as secondary a) private rental homelessness) or without a secure lease in long-term within six weeks 1,950 1,800 boarding houses or in caravans/residential parks (known as b) social housing within three tertiary homelessness). For this reason, the first outcome of months 1,282 826 the Corporate Plan 2007/08–2009/10 is to work towards addressing the causes of homelessness across NSW, in partnership with other agencies, to support the most vulnerable in our community. For the term of the current Corporate Plan, Housing NSW’s priority areas of work are:
• preventing homelessness and intervening early to address its causes • providing assistance to those with urgent accommodation needs • working to assist people who are in and out of homelessness into more stable public and private housing.
14 Housing NEW SOUTH WALES Homeless people have access to housing and are able to sustain a tenancy
Highlights Addressing Homelessness • Development of the NSW Homelessness Action Plan Housing NSW’s Corporate Plan • 21 homeless people provided with long-term housing in 2007/08–2009/10 identifies inner-city Sydney by the newly established Homelessness homelessness as the first outcome to Intervention Team, exceeding the target be addressed along the continuum of housing need. Housing NSW has • 20 temporary accommodation places guaranteed in the inner a number of programs and strategies city through a partnership between Housing NSW and Wesley for homeless people and is working in Mission partnership with other key stakeholders • 35 people referred to the Nepean Youth Homelessness Project, to care for people who are homeless or with 10 clients housed and five receiving early intervention at risk of being homeless. support NSW Homelessness • 21 households accommodated through the A Place to Call Action Plan Home program in Wollongong, Newcastle, Western Sydney Housing NSW is the lead agency in and Central Sydney the NSW Homelessness Action Plan • 20,912 telephone calls answered by the After Hours Temporary which has been developed to address Accommodation Line service and accommodation provided to homelessness in NSW 2009–2013. 7,733 homeless households through this service The plan was prepared in the context of the Commonwealth’s White Paper • Approximately 40,800 people assisted through the Crisis on Homelessness and the National Accommodation Program Affordability Housing Agreement, including the National Partnership on Homelessness. The plan identifies NSW priorities for the next five years and outlines practical actions to prevent and reduce homelessness. Relevant government
ANNUAL REPORT 2008/09 15 01Corporate Outcome
“ Things have agencies and the non-government Homelessness Intervention Team sector contributed to the development The Homelessness Intervention Team worked better of the plan. The draft will be submitted (HIT) was established for the chronically to the NSW Government in July/August homeless to: because I have 2009 for endorsement. • provide housing support for 20 The NSW Homelessness Action Plan clients in the inner city my own place... has three main outcomes: • identify and resolve issues 1. people never become homeless, Now I have the • build the capacity of housing, health indicated by a decline in the rate of and community services. same rights as first-time homelessness 2. people who are homeless receive HIT is made up of one worker others and am effective responses so that they each from NSW Health, the NSW not a weight do not become entrenched, Department of Community Services indicated by a decline in the rate of and Housing NSW. The team focuses homelessness on supporting chronically homeless on society, also clients with complex needs who have 3. people who have been homeless been homeless for long periods. The looking forward to do not become homeless again, approach, based on the Housing First indicated by a decline in the rate of model, moves the homeless person my future rather people experiencing repeat periods immediately from the streets, temporary of homelessness. than cringing or crisis accommodation into their To achieve the outcomes, the NSW own long-term accommodation and about my future.” Homelessness Action Plan identifies provides support tailored to their needs. three strategic directions: Mission Australia and the Haymarket Foundation provided support to Homelessness • prevention of homelessness the clients. Intervention • effective responses to end homelessness and By June 2009, 21 clients had been successfully housed in public housing • breaking the cycle. Team client or the private rental market, with a Actions under each of the strategic comprehensive support plan to help directions will address the needs them maintain their tenancy and of target groups, including people address issues, such as mental health leaving statutory care, young people and/or drug and alcohol issues. On experiencing family conflict, women average, the clients had been homeless and children experiencing domestic for over seven years with five clients and family violence, households homeless for more than 15 years. experiencing financial hardship and Seventeen clients had both a mental people at risk of eviction. illness and drug and alcohol issues. Housing NSW will implement the plan in 2009/10 together with government agencies and non-government agencies with a role in homelessness.
16 Housing NEW SOUTH WALES Many clients said that having been homeless people directly into long- housed they could now focus on term permanent accommodation CASE STUDY addressing their personal issues. while providing 12 months Joining forces to battle of support which is gradually The Homelessness Intervention city homelessness reduced as tenants begin to live Project will be evaluated by the NSW independently. A total of 155 Department of Premier and Cabinet in households will be housed over 2009/10. five years. Nepean Youth Homelessness In 2008/09, Housing NSW identified Project 25 properties for use by homeless The Nepean Youth Homelessness people in Wollongong, Newcastle, Project was established to prevent Western Sydney and Central young people with high needs from Sydney. Over the past year, 21 sleeping rough. Over the past year, the households have been housed, with project has: another four to be housed in early 2009/10. In early 2009, Housing NSW and • helped 10 young people by providing Wesley Mission signed an agreement social housing and a package of Partnerships have been developed for 20 temporary accommodation intensive supports under the NSW Housing and places for single men at Wesley • assisted with interventions for 14 Human Services Accord (the Mission’s Edward Eagar Lodge in the young people Accord) to provide support to inner city. clients. (See Outcome 2 page 28 • made recommendations to deliver Since 4 February 2009, the project for more information about the services in the long term. has helped about 160 homeless men Accord.) A Place to Call Home will who have gone on to find alternative The 10 young people who were housed be monitored using the evaluation medium or long-term accommodation were supported by Marist Youth Care. framework under the Accord. within two to three weeks of their stay. NSW Health provided drug and alcohol Housing NSW clients are provided with and mental health clinical services as Hunter Signpost temporary accommodation, as well as part of the project. Assessment and Referral meals and assistance to find long-term Service By June 2009, 35 people had been accommodation. referred to the project, with 10 clients The Hunter Signpost Assessment “I believe this initiative will be being successfully housed and five and Referral Service, funded a benchmark for how the State clients receiving early intervention by Housing NSW and the NSW Government and local government support. Of the 35 referrals, 16 were Department of Community Services and the not-for-profit sector can under 18 years of age and 18 were and delivered in two phases by effectively work together to help and aged between 19 and 24. Eight clients Mission Australia, is a first point of support some of the most vulnerable have both mental health and drug and contact for homeless people and people within our communities,” alcohol issues. agencies in the Hunter region. At Wesley Mission Chief Executive, the the end of June 2009, 165 people Reverend Keith Garner, said. A Place to Call Home had been assisted by the Signpost PHOTO: Edward Eagar Lodge in innercity Sydney. A Place to Call Home is a five-year joint service. Commonwealth-State Government initiative. The Commonwealth provides funding which is matched by NSW. The aim of A Place to Call Home is to move
ANNUAL REPORT 2008/09 17 01
An evaluation report for Phase 2 • delivered the Chronically Homeless was submitted to Housing NSW in and Complex Needs Coordination May 2008. Approval was given to Project to link clients to long-term extend funding for the program to supported accommodation 30 June 2009 to enable Housing • delivered the Allawah Dual Diagnosis NSW and the NSW Department of Pilot Project to provide housing and Community Services to consider support for homeless Aboriginal the recommendations from the and Torres Strait Islanders with evaluation and make a further mental health and substance abuse decision on joint funding. disorders Over the past year, Housing NSW • developed a training package for developed a new model for the access workers at key potential Signpost program which included referral agencies outreach teams targeting rough • undertook two rough sleeper counts sleepers, moving to an assertive in the City of Sydney in August 2008 outreach model and undertaking and February 2009. coordinated case management with other services. Of the referrals received by the Care Coordination Group, 31 were current In April 2009, the Housing NSW in May 2009, with 17 in some form of Executive agreed to extend Signpost stable long-term housing and another until 31 December 2009. The new eight to be allocated housing. model will come into place on 1 January 2010. A new project coordinator jointly funded by Housing NSW and the City Inner-city Homelessness of Sydney commenced in November Action Plan – Phase 2 2008 and is developing an evaluation plan. The Inner-city Homelessness Action Plan (ICHAP) outlines an inter-agency Inner-city Homelessness approach to chronically homeless Outreach and Support Service people in the City of Sydney local government area. The plan, led by The Inner-city Homelessness Outreach Housing NSW and overseen by and Support Service (I-CHOSS), the Inner Sydney Homelessness delivered by Mission Australia and Action Committee (ISHAC), the Haymarket Foundation, provides includes representatives from over outreach and support services to 20 government and community homeless people in the City of Sydney. agencies. The second phase of I-CHOSS is funded by Housing ICHAP (January 2007–January NSW and the City of Sydney, with a 2011) was developed following an brokerage component provided by independent evaluation in 2005. the NSW Department of Community During 2008/09, ICHAP: Services.
• delivered the Inner-city I-CHOSS consists of: Homelessness Outreach and 1. an outreach team which provides Support Service (I-CHOSS) services to homeless clients, with a focus on ‘rough sleepers’
18 Housing NEW SOUTH WALES 2. a support team which provides to stay at this level for the 2009/10 services to clients referred by the financial year. CASE STUDY outreach team Support for vulnerable Crisis Accommodation 3. a specialist team which provides women and children Program in Queanbeyan medical services, counselling and therapeutic and group programs. The Crisis Accommodation Molonglo Women’s and Children’s Program (CAP) provides properties Services in Queanbeyan is an After I-CHOSS was evaluated in to be used as overnight or organisation that provides short-term 2008, funding was extended to 2009. short-term accommodation for crisis accommodation and support The service will be remodelled as an homeless people, or as transitional for women and children escaping assertive outreach service delivery accommodation for people who domestic violence, or who are model targeting rough sleepers. are ready to move from crisis homeless. In 2008/09, the outreach team had housing to independent living. In February 2009, Housing NSW 2,811 contacts with clients or potential Non-government organisations that entered into a partnership with the clients on the streets. I-CHOSS are funded through the Supported service to deliver a 12-month program provided active case management Accommodation Assistance of intensive support. Program (SAAP) use these to 171 outreach clients and provided Housing NSW provides the support to 65 clients. properties to provide support to accommodation and manages the clients as well as accommodation. tenancies while Molonglo offers Emergency Housing NSW works with the NSW tailored support services to the Accommodation Department of Community Services families. The program of care is flexible, Housing NSW provides emergency to plan and allocate resources matches the needs of the client and is temporary accommodation in low-cost for 2008/09 Crisis Assistance guaranteed for 12 months. hotels, motels, caravan parks and Program V (SAAP V) Agreement. After 12 months, tenants can remain similar accommodation for people who A priority under SAAP V is to in the same accommodation and are find themselves homeless or at risk of improve services and resources for eligible to sign up for a two, five or homelessness. outreach and extended support. 10-year lease with Housing NSW. This arrangement gives families the chance After Hours Temporary In 2008/09, Housing NSW funded to maintain security and stability in their Accommodation Line 26 units of accommodation for local community. women, women and children, This service provides after hours young people and families at a cost temporary accommodation for eligible of $6 million. At 30 June 2009, clients who are in housing crisis or there were 1,276 capital and 235 homeless while the client makes long- leased CAP properties managed term accommodation arrangements. by non-government organisations. During 2008/09, the After Hours Approximately 40,800 people were Temporary Accommodation Line assisted during the year through service answered 20,912 telephone the program. calls and provided accommodation How crisis accommodation to 7,733 homeless households. This resources are allocated in the was an increase of 6,238 in telephone future will be determined by the calls and 3,352 in households NSW Homelessness Action Plan accommodated from the previous year. (see page 15). This will include the The increase may be attributed to the establishment of a regional planning current economic crisis and is expected process to improve responses and coordination in regional areas.
ANNUAL REPORT 2008/09 19 02 Corporate Outcome
KEY PERFORMANCE Providing appropriate and sustainable social housing means INDICATORS 2008/09 matching the changing needs of clients and planning different options for housing to fit those needs. Housing NSW provides TARGET ACTUAL appropriate and sustainable social housing through: Proportion of new tenancies • directly providing public housing allocated to – 86.3% households • funding and regulating the community housing sector and most in need • managing Aboriginal Housing Office tenancies on behalf of Rent arrears as the Aboriginal Housing Office. percent of 0.5% 0.5% net rent Under the current Corporate Plan, the priority areas for Housing NSW are to: Vacant turnaround time • reconfigure properties from larger to smaller units to (ideally to be less than target): accommodate the growing number of smaller households,
30 such as single parents, the aged (including the frail aged) and people with disabilities 20 • relocate stock to population growth areas 10
Number of Days • expand community housing by providing new housing
0 stock, continuation of headleasing and property transfers 2006/07 2007/08 2008/09 TARGET from public to community housing Public Housing Community Housing • shift to ‘universal’ house designs that are more flexible and adaptable to the needs of older people and people with disabilities • improve coordination of support services through partnerships with human service agencies under the NSW Housing and Human Services Accord.
20 Housing NEW SOUTH WALES Appropriate and Sustainable Social Housing
Highlights
• The National Affordable Housing Agreement and its associated National Partnerships on Social Housing, Homelessness and Remote Indigenous Housing signed by Commonwealth and State and Territory governments through the Council of Australian Governments • $315.4 million provided by the Commonwealth Government to NSW under the National Affordable Housing Agreement • $1.9 billion committed by the Australian Government in NSW as part of the Nation Building Economic Stimulus Plan to secure jobs and investment
• 75 projects to deliver 589 homes or 60 percent of Stage 1 commenced under the Nation Building Economic Stimulus Plan • NSW first state to deliver the first home under theN ation Building Economic Stimulus Plan
• C ommunity housing providers helped to collect a higher amount of Commonwealth Rent Assistance through a reform to the community housing rent policy
• 418 properties transferred from public to community housing management under the Property Transfer Program
• 901 Aboriginal applicants housed in mainstream public housing and 303 in Aboriginal Housing Office properties • 9,007 calls made to tenants through the Over 60s Keeping in Touch program in November 2008 by the Housing Contact Centre
• K eep Them Safe, the NSW Government’s action plan to keep children and young people from harm, released in March 2009 • 170 students awarded the Housing NSW Youth Scholarship for the 2009 academic year • $5.16 million spent on modifications in 1,910 public housing dwellings to accommodate people with a disability
• Inaugural Registrar of Community Housing Providers appointed by the Minister for Housing
ANNUAL REPORT 2008/09 21 02Corporate Outcome
Access for Most in Need Capital supply and Sustainable Tenancies Table 2.1 2008/09 capital works expenditure ($) Providing Social Housing Community Public housing1 Total housing ($m) ($m) ($m) Public housing Acquisition 23.27 191.56 214.83 Figure 2.1 Total number of properties Construction 0.11 8.22 8.33 managed by social housing providers as Redevelopment 42.49 142.49 184.98 at 30 June 2009 Conversion 3.07 10.65 13.72
175,000 Total 68.94 352.92 421.86
150,000
125,000 Table 2.2 2008/09 dwelling commencements (units)
100,000 CAP* CHAP* Public housing Total 75,000 Acquisition 13 54 670 737
50,000 Construction 0 7 58 65 Redevelopment 10 91 989 1,090 25,000 Conversion 0 17 75 92 0 Total new owned 23 169 1,792 1,984
2003/04 2004/05 2005/06 2006/07 2007/08 2008/09
Aboriginal Housing Office Community Housing Table 2.3 2008/09 dwelling completions (units) Crisis Accommodation Public Housing Program (community) CAP* CHAP* Public housing Total Acquisition 8 85 373 466 Figure 2.2 People provided with housing assistance - during year Construction 0 0 24 24 Redevelopment 2 211 360 573 400,000 Conversion 0 29 132 161 350,000 Total new owned 10 325 889 1,224
300,000
250,000 Headleased supply
200,000 Table 2.4 2008/09 dwellings headleased (units)
150,000 (Short and long term) CAP* CHAP* Public housing Total 100,000 Net new leases 5 40 205 250 50,000 Total dwellings leased 235 5,712 3,142 9,089 0 1 Includes major and strategic projects. 2007/08 2008/09 * The Crisis Accommodation Program (CAP) and Community Housing Assistance Program (CHAP) combine to Aboriginal Housing Office Community Housing represent the total capital program for the community sector. Crisis Accommodation Public Housing Program (community)
22 Housing NEW SOUTH WALES National Affordable construction of new houses for Nation Building Economic Housing Agreement Aboriginal people and repairs and Stimulus Plan maintenance for Aboriginal community The Commonwealth and state and In 2008/09, the Commonwealth and housing properties across NSW. State and Territory governments, territory governments have signed the through the Council of Australian The National Partnership on Nation National Partnership Agreement on Governments, signed the National Building Economic Stimulus Plan funds the Nation Building Economic Stimulus Affordable Housing Agreement and economic growth and jobs. Plan (NBESP) which will support economic growth and jobs. The aim is associated National Partnerships. The Housing sector reforms National Affordable Housing Agreement to significantly increase the supply of The National Affordable Housing replaces the Commonwealth State social housing in Australia through Agreement and National Partnerships Housing Agreement and took effect new construction and upgrading contain 25 housing sector reforms. The on 1 January 2009. In 2008/09, the existing stock. reforms introduce an integrated social Commonwealth Government provided housing system in NSW by: The Australian Government is $315.4 million to NSW. committed to invest $1.9 billion as The agreement provides a framework • providing more choice for social part of the NBESP to support jobs for governments to work together to: housing tenants, through initiatives and investment in NSW and stimulate such as integrating public and the building and construction industry. • reform the housing sector community housing waiting lists Under the Plan, NSW will deliver almost • improve housing affordability • increasing social housing supply to 6,000 social housing homes by June • reduce homelessness create a larger and more diversified 2012. An additional $1 billion will be sector provided by NSW to deliver 3,000 more • reduce Indigenous housing homes over the next three years. disadvantage. • using resources more efficiently and providing greater accountability. The Australian Government also The National Partnership on Social allocated $130 million to reduce the Housing funds projects via a Social The reforms aim to: backlog of maintenance and upgrade Housing Growth Fund. This will fund • reduce homelessness and integrate 31,000 social housing homes. The projects to increase the supply of social homelessness and mainstream NSW Government supplemented this housing in the short term and enable services by bringing forward $200 million for more disadvantaged households to maintenance and Housing NSW will access safe and secure housing that • grow the community housing sector contribute an additional $140 million meets their needs. • reduce concentrations of from the existing budget. disadvantage to create mixed The National Partnership on communities Homelessness (see Outcome 1 page 15) funds support services to • improve housing services and people who are homeless or at risk of conditions for Indigenous people homelessness. • improve housing market efficiency. The National Partnership on Remote Indigenous Housing funds the
ANNUAL REPORT 2008/09 23 02
Stage one involves bringing forward CASE STUDY the construction of properties that More homes for more people were already planned and approved. Stage two involves new construction, including the purchase of house and land packages via a call for tender from the private sector for use in social housing. Seventy-five percent of homes need to be completed by December 2010. There are two stages for the implementation of the NBESP.
Stage one – Bringing forward construction By the end of 2008/09, 75 projects to deliver 589 homes were under construction, representing 60 percent of stage one under the NBESP. The first property completed in Australia under the Nation Building So construction could take place Economic Stimulus Plan – a four-bedroom home in Yennora – was handed immediately, a number of residents over to a family with three children, one of whom has a disability, in needed to be relocated from their May 2009. properties. At 30 June, residents from The home, which was completed in less than 13 weeks, was designed 386 properties had been relocated. with these residents in mind so it is accessible and also incorporates NSW completed construction on the environmentally sustainable design features. In total, Housing NSW will first NBESP dwelling built in Australia. deliver over 9,000 new social housing properties by June 2012 through a Stage two – New construction combination of funding from the Australian and NSW governments. Housing NSW has had to relocate some tenants in order to build more The Commonwealth Government homes and units on existing land. Robert Lusted, aged 64, is just one of approved stage two, with almost 400 the many tenants who has been relocated under the program. He was projects handed over to development relocated from a bed-sit apartment in Umina into a two-bedroom ground and project management firms and floor unit at Woy Woy. Landcom to manage in conjunction with Housing NSW. In addition to Because Mr Lusted receives medical support for a stroke, Housing NSW contacted Baptist Community Services (Assistance with Care and Housing Landcom, nine development and for the Aged) to help with the relocation. Baptist Community Services project management firms, experienced provided Mr Lusted with furniture to suit his needs, including a fridge, two in delivering major capital works, have recliner chairs, microwave oven, a double bed and a chest of drawers. been appointed – Arup, Australia Pacific Projects, Bovis Lend Lease, “I’m pleased with the move and am settling into the unit well. I appreciate Capital Insight, Coffey Projects, Crown, the support from Housing NSW Gosford office staff and Baptist Community McLachlan Lister, Thinc Services,” Mr Lusted said. and TSA. LEFT PHOTO: Federal Housing Minister Tanya Plibersek hands over the keys to the first family to receive a home under the Stimulus Plan. RIGHT PHOTO: Mr Robert Lusted enjoying his backyard after relocation to his new home.
24 Housing NEW SOUTH WALES Growth of Community Housing Housing NSW has reviewed the Community Housing Leasing CASE STUDY Housing NSW’s Planning for the Program, which has been the Future strategy sets a target to double Moving from public to primary source of recurrent funding the number of homes managed by community housing for community housing providers. community housing providers to In 2009/10, additional funds will be 30,000 over the next 10 years in high directed to support the leasing of need areas. Growth of the community properties from the private housing sector is one of a number of rental market. reforms agreed under the Australian Government’s National Affordable With these two reforms, the Housing Agreement (see page 23). community housing sector will see an increase in their total income. During 2008/09, 192 units at $68.94 This will enable community housing million were commenced. Once providers to improve the standard complete, these properties will be used of their properties as well as for general and long-term supported borrow money to build additional Under the Property Transfer Program, housing under the Community affordable housing. Housing NSW has been transferring Housing Assistance Program and the public housing properties to local Crisis Accommodation Program (see Property Transfer Program community housing providers. By the Outcome 1, page 19). The Property Transfer Program (PTP) end of June 2009, 418 tenants had The target of doubling the size of the replaces the Stock Transfer Program agreed to transfer their tenancies to community housing. community housing sector is likely to 2003–08 and aims to transfer be achieved earlier than the 10 years. management of properties from Miguela Baker, commonly referred to This will be as a result of the increase in public to community housing. The as ‘Maggie’, was happy to sign up as properties being transferred from public PTP formally commenced in January a new community housing tenant in to community housing management 2009, building on the success of Picton as part of the property transfer with the Property Transfer Program and the Stock Transfer Program. As at in the Wollondilly area. the transfer of the majority of properties 30 June 2009, 418 properties At 82 years old, Maggie was one of the delivered under the Nation Building were transferred from public to first public housing tenants to move Economic Stimulus Plan (see page 23) community housing. into the Picton block of units in 1995. to community housing management. She loves living across the street from The PTP contributes to the growth the shops, medical centre and chemist Building community housing of the community housing sector and wanders down to the club twice a provider viability and strengthens its capacity for week for bingo and crochet. accessing private sources of During 2008/09, community housing funds and tax savings for future When Argyle Community Housing providers were able to collect a knocked on her door to ask her if she developments. It also offers benefits higher amount of Commonwealth would transfer to community housing, to tenants in terms of localised and Rent Assistance due to a reform to she agreed. responsive levels of service. the community housing rent policy. “Argyle Housing were very good Commonwealth Rent Assistance is paid Housing NSW will review the and came to visit me in my home so to tenants in need of assistance living Property Transfer Program in 2011. I didn’t need to go anywhere. in community housing but not in “I’m very happy with signing up as a public housing. community housing tenant because I can stay where I am in my community,” she said.
PHOTO: Maggie Baker
ANNUAL REPORT 2008/09 25 02
Meeting the Needs of • client service delivery • rent arrears at 30 June 2009 was Aboriginal and Torres Strait • corporate culture, knowledge, 1.4% of net income and under the Islander People information base and planning target of 1.6% • expenditure on the repairs and National Partnership Agreement • partnerships and relationships. maintenance program was well on Remote Indigenous Housing The Action Plan will be implemented within the $12.57 million budget The NSW Government and in 2009/10. In the first year, Housing allocation. Commonwealth Government signed NSW will focus on preventing evictions, the National Partnership on Remote providing support and ensuring Meeting the Needs of Indigenous Housing in 2008/09 and an Aboriginal people including those Older Clients exiting correctional facilities are housed implementation plan was negotiated. Housing NSW has made significant and supported. Other areas of focus The agreement provides an additional progress over the first three years of include overcrowding and increasing $397 million to NSW over 10 years to the five-year plan,New Directions in housing options for Aboriginal people address overcrowding, homelessness Social Housing for Older People. Since through new housing provided by and poor housing conditions in remote the plan was developed, Housing the National Building Economic Indigenous communities. NSW has: Stimulus Plan (see page 23) and the This will enable Housing NSW to: Remote Indigenous Housing National • commenced the Housing NSW • provide new homes in remote NSW Partnership. Tenant Connect telephone monitoring service for older tenants • undertake major repairs and A review and evaluation of the Action living alone replacement of existing properties to Plan will be conducted in late 2009/10 bring them up to standard to inform future priorities of Housing • implemented the NSW Government’s Interagency Protocol • undertake a three-year rolling NSW in housing and supporting for Responding to Abuse of Older program of repairs and maintenance Aboriginal clients. People to new and existing properties to Service Level Agreement with the • constructed 759 new homes for extend their life NSW Aboriginal Housing Office older people with a further 2,041 in • fund repairs and maintenance of A Partnership Charter between the construction Indigenous community housing in Aboriginal Housing Office and Housing urban, remote and regional areas. • invested $22.74 million to modify NSW has been developed to define around 8,877 homes and a further Funding for repairs and maintenance the working relationship for the $21.56 million to upgrade around will be linked to sector reform which management of Aboriginal Housing 2,203 homes for people with mobility is being led by the Aboriginal Office properties. The Charter forms related disabilities Housing Office. the basis for a strong partnership to provide well-coordinated, efficient and • established over 250 Senior Aboriginal Service Delivery Policy cost-effective programs and service Communities in public housing Framework and Action Plan delivery for the Aboriginal community complexes, giving older people the During 2008/09, Housing NSW in NSW. choice to live near other older people developed the Aboriginal Service • included options for older people During 2008/9: Delivery Policy Framework and Action in major redevelopments, such as Plan. The Action Plan identifies how • 901 applicants were housed in Glebe, Minto, Riverwood, Villawood Housing NSW will improve access and mainstream public housing and and Redfern East service delivery by focussing 303 in Aboriginal Housing Office • developed guidelines for building on improving: properties and upgrading housing that are • 3,302 Aboriginal tenants received more appropriate for older people rental rebates
26 Housing NEW SOUTH WALES • identified housing specifically for service to all eligible tenants living older Aboriginal people, which is alone in public, community and CASE STUDY currently under construction in the Aboriginal housing. An eligible client Signing up for Tenant Connect Illawarra and Orange. Twelve new is anyone who is 80 years or over units will be managed by community and for Aboriginal tenants aged housing providers for older 55 years or over, and not in daily Aboriginal people. contact with someone. A Red Cross volunteer phones a registered client An evaluation strategy has been daily to check on their wellbeing and developed for New Directions in Social refers them to local support services Housing for Older People, with a mid- if required. strategy review planned for 2009/2010. Over 400 tenants currently receive Over 60s Keeping in Touch daily phone calls. The Housing Project NSW Tenant Connect service will The Over 60s Keeping in Touch Project continue to expand in 2009/10 with The Housing NSW Tenant Connect is a program to check on the wellbeing an evaluation of the service during service was launched on 11 July 2009. of tenants aged over 60 years of age or 2010. Following the launch, about 8,500 over 45 years for tenants of Aboriginal elderly tenants were sent information, and Torres Strait Islander descent. Housing People with a offering them the free service. Tenants are contacted every six months Disability Looking forward to a regular call to check on their wellbeing if they Housing NSW provides social At 82 years old, Arthur Seneviratne is living proof of what being young at cannot be reached by telephone, and a housing assistance programs heart is all about. He recounts his life letter is sent or a visit arranged. to people with a disability and – growing up in Malaysia, working and participates in whole-of-government The program ensures that Housing raising a family in Sri Lanka and later initiatives that help tenants with NSW is regularly in contact with older migrating to Australia with his wife – a disability to live full lives in the tenants and can offer support when with optimism and liveliness. needed. In November 2008, 9,007 community. Arthur has been registered with the contacts were made. From May 2009, Disability Action Plan Tenant Connect program since it Housing NSW expects to contact started and looks forward to the In 2008/09, Housing NSW 1,000 tenants. While the total number morning call. After his wife died eight developed a Disability Action of clients eligible for this program in years ago, he appreciates the human Plan in accordance with the NSW 2009 is very similar to that of 2008 the contact and warmth he receives from Government’s Disability Framework number of people who needed to be a daily phone call by a Red Cross contacted through this program has and the NSW State Plan. Comment volunteer. was sought through a public reduced due to other contacts made “It gives me a lot of joy to receive the consultation process to inform during the implementation of programs call in the morning. You feel important priorities and strategies in the plan. under the New Maintenance Program. and the day begins with a lot of love Housing NSW also consulted widely and care,” Arthur said. Housing NSW Tenant Connect with tenants, peak bodies, other “Receiving this service has made me Housing NSW funds the Australian agencies and Housing NSW staff. stronger and more confident to live Red Cross to deliver a daily phone The Housing NSW Disability Action alone. Times when I need help I know call to older tenants to reduce their Plan 2009–2013 will be finalised I have someone who will respond. It isolation and help them maintain their early in 2009/10 and will ensure: gives me a lot of inspiration knowing independence. It is a free telephone there is someone looking after you,” he said. PHOTO: Arthur enjoys the security that Tenant Connect provides
ANNUAL REPORT 2008/09 27 02
• people with a disability can access The Accord is a partnership of Two of the pilot programs have been housing services and products human services agencies with evaluated and have led to the • information is available in a range of the aim of providing housing and development of pilot programs, such accessible formats for people with a support services for people with as the Young People Leaving Out-of- disability complex needs, helping them to Home Care trial in Maitland with the live independently in social housing. NSW Department of Community • buildings are accessible and there It produces formal partnership Services (see page 30) and the are facilities for people with a agreements and cross-agency tools Dillwynia female ex-prisoners trial in disability that are essential to maintaining Windsor with the NSW Department • Housing NSW works with other successful tenancies. of Community Services and agencies to improve community Wesley Mission. participation and quality of life for Over the past year, Housing NSW: people with a disability. • trained Housing NSW staff on Future actions for the Accord include: housing and support agreements Once endorsed, the Disability Action • rolling out interagency capacity as well as policy and procedure Plan will be available on the Housing building partnership training changes for the Accord NSW website. The Plan will be • evaluating the remaining pilot monitored by Housing NSW and the • produced an Accord Resource Kit projects for partner agencies, with tools NSW Department of Ageing, Disability • developing further partnerships as and templates for developing and Home Care. part of the NSW Homelessness agreements for mutual clients Housing NSW’s achievements in Action Plan • introduced a pilot program on housing people with a disability are • developing the Child Protection inter-agency capacity building outlined at Appendix 8 (see Watch Team Statewide partnership partnership training page 84). project. • produced a protocol to share Disability Modifications information about clients, known Joint Guarantee of Service Housing NSW has a Disability as the Client Information Sharing for People with Mental Health Modifications Program to modify Schedule. Problems and Disorders properties for people with mobility Housing NSW also implemented The Joint Guarantee of Service (JGOS) related disabilities. Modifications programs combining housing and for People with Mental Health Problems include hand-rails and ramps for support services, including: and Disorders aims to coordinate physical access and minor alterations health support and housing services for to kitchens and doorways. In • Housing First for chronically people, living in or applying for social 2008/09, $5.16 million was spent on homeless people in inner Sydney housing, with mental health problems modifications in 1,910 public housing • Juniperina for young women and disorders who have ongoing dwellings. exiting custody or at risk of support needs. JGOS is a partnership entering juvenile custody between NSW Health, the Aboriginal NSW Housing and Human Health and Medical Research Council Services Accord • the Disability Housing of NSW, the NSW Department of Accommodation and Support The NSW Housing and Human Community Services, Housing NSW, Initiative for people with a disability Services Accord aims to ensure the the Aboriginal Housing Office, and the across NSW, including South most vulnerable and disadvantaged in non-government sector. Western Sydney, Mid North Coast, our community receive reliable housing and Northern NSW. In March 2009, the NSW Ombudsman, and support services, reducing the having carried out an investigation need for crisis intervention. of the implementation of JGOS, provided Housing NSW and NSW Health with a preliminary report of
28 Housing NEW SOUTH WALES findings and recommendations. Housing NSW continued to The recommendations are broadly participate in existing child protection CASE STUDY consistent with Housing NSW’s plan to initiatives including the statewide roll Helped to maintain develop a housing and mental health out of the Child Protection Watch independent living agreement to integrate JGOS into the Team initiative, and in projects under Housing and Human Services Accord the Housing and Human Services Framework. Accord (see opposite) that provide housing and support to vulnerable The Ombudsman found that JGOS families, and to young people leaving is an important part in the approach statutory care. Over the past year, to supporting people with a mental Housing NSW guided the community illness who are homeless, at risk housing sector to improve their of homelessness, or living in social response to child protection housing. In addition, there is a high concerns. level of support for the JGOS principles and examples of good practice taking In the coming year, Housing place throughout NSW. However, NSW will: Seventeen-year-old Mick lost his the investigation reported issues with parents when he was four and his • establish a Child Wellbeing Unit governance and accountability systems grandparents when he was seven. He to support its implementation. • train staff in mandatory reporting, was in and out of foster care since information sharing and inter- the age of seven. During a period of Meeting the Needs of Young agency collaboration homelessness, Mick was physically assaulted, receiving head injuries that People • review and amend all relevant saw him spend three months in a policies and procedures Keep Them Safe Program brain injury unit. • continue to communicate and – A Shared Approach to Child Mick was living in a short-term support the community housing Wellbeing rehabilitation program where he sector and other funded non- The NSW Government’s action plan was learning life skills to help him government organisations to Keep Them Safe was released in live independently. However, his implement the changes. March 2009. It aims to ensure that all counsellors were concerned about his children in NSW are healthy, happy Youth Scholarship Program welfare when he exited the program. and safe and grow up belonging The Area Health Service and Housing The Housing NSW Youth Scholarship in families and communities where NSW worked together to help Mick Program assists eligible young they have opportunities to reach live independently when he left people living in social housing the program. their full potential. As a key partner to complete the Higher School in Keep Them Safe, Housing NSW is Under an agreement between Mick, Certificate or TAFE equivalent by working closely with other government the Area Health Service and Housing providing a one-off payment of agencies. NSW, ongoing counselling and $2,000 to be spent on educational- rehabilitation services were provided In 2008/09, Housing NSW began related items. and it was agreed to review Mick’s planning for a Child Wellbeing Unit An independent evaluation of the tenancy and support requirements to support client service staff to program, completed in June 2008, quarterly to ensure his needs continue make decisions on assisting families found that 93 percent of Year 12 to be met. and make reports and referrals. We scholarship recipients completed began reviews of our internal training the Higher School Certificate while strategy for staff in relation to child over two-thirds improved their school protection issues and internal policies participation, academic and social and procedures to ensure an early outcomes. As a result, Housing NSW intervention approach.
ANNUAL REPORT 2008/09 29 02
extended its funding for a further two Accord Shared Access Trial Providing adaptable housing years to cover the 2009 and 2010 The Shared Access Trial for Young Housing NSW predominantly academic years. People Leaving Out-of-Home Care constructs smaller one-bedroom and In August 2008, Housing NSW and in Maitland was completed in 2008. two-bedroom dwellings to ensure the the NSW Department of Education The trial provided support and maximum number of dwellings per and Training signed a Memorandum accommodation to 12 young people development. However, to ensure that of Understanding that formalises leaving out-of-home care through a properties can be adapted to particular roles and responsibilities. Housing partnership between Housing NSW needs, such as housing people with NSW allocated $340,000 in 2008/09 Northern Division and the NSW disabilities (see page 27) or the elderly, to fund scholarships to be used for Department of Community Services. universal housing design features are the purchase of items or services Under the trial, Housing NSW and generally incorporated into new that assist educational achievement, the NSW Department of Community developments. Universal housing including books, computers and Services: design means greater flexibility in a tuition fees. The NSW Department of property’s internal configuration Education and Training helps administer • established a formal agreement for to adapt to future owners’ the scholarships. the trial changing needs. Applications opened in June 2009 for • development assessment and Housing NSW, as part of the Nation the 2010 round. referral processes Building Economic Stimulus Plan (see page 23), is applying universal design Youth Achievement Awards • provided young people in housing principles to provide better access for with intensive support to assist them The Housing NSW Youth Achievement people with a disability and the elderly to maintain their tenancies and live Awards recognise the outstanding in these projects. independently talents of young people living in social housing. 2009 marked the third • developed an assessment tool, New England Whole-of-Social year that Housing NSW offered the which can be used by other trials. Housing Project awards in six categories – academic, An evaluation of the trial during the This project aims to reduce duplication community, music, art and culture, year found that the Shared Access between government agencies, sport, chosen career, and special. model had been successful and the implement joint approaches for Thirty-three finalists and eight winners partnership between Housing NSW clients to move from homelessness to were recognised for their achievements and NSW Department of Community stable tenancies, improve services to at a special awards ceremony in Services continues to provide support Aboriginal clients and provide easier Sydney on 30 March 2009. The and accommodation to eight young access to social housing for all clients. young achievers, all under 25 years, people leaving out-of-home care. By liaising with other agencies, Housing demonstrated excellence in their NSW can ensure that the housing chosen field and are an inspiration to Dwellings Suitable for provided to clients meets their needs. other young people. Client Needs A Common Access Pilot has The Housing NSW Youth Achievement Providing housing is only one aspect been implemented in Tamworth Awards will be evaluated in 2009/10. in delivering quality housing services to in partnership with Homes North the range of clients that Housing NSW Community Housing. This includes has. Housing NSW aims to ensure providing a single application form, that the properties it provides are single waiting list and a collaborative appropriate for clients’ needs now and matching process. The pilot led to the into the future. transfer of all public housing properties
30 Housing NEW SOUTH WALES in Gunnedah to Homes North, with over Other achievements over the past 92 percent of properties transferred year included: CASE STUDY to community housing management • providing advice on a Regulatory Working together during 2008/09. An interim access Code to community housing to help agreement was also developed and providers implemented to simplify access to • publishing information on the social housing in Gunnedah. registration and regulation In 2009/10, the project will be arrangements evaluated and the strategies within it • implementing a database for the integrated into business as usual within online lodgement of registration the area. applications and management of Well Performing Social registration and regulation Housing Sector • convening a Registration Steering Committee to advise on A viable social housing sector registration arrangements A middle-aged homeless woman, with requires a growing and well regulated • conducting a trial, which a 15-year history of homelessness, was community housing sector. To achieve commenced in April 2009, drifting off the street from time-to-time this, Housing NSW identified the with 10 community housing seeking temporary accommodation. need to regulate and monitor the providers to the new regulatory The woman had been a Housing performance of all community housing arrangements NSW tenant and owed rent from her providers in NSW. last tenancy. There had been other • conducting briefing sessions for problems while she was a public Regulation of community community housing providers housing tenant, including nuisance housing providers about the new registration and and annoyance complaints, drug use, The Housing Regulation 2009 under regulation system. partying, unauthorised occupants and inappropriate behaviour. the Housing Act 2001 commenced In 2008/09, the Registrar on 1 May 2009. It provides for the commenced a strategic and The woman was taken to hospital by establishment of a Registrar of governance framework for the police where she was diagnosed with Community Housing Providers and implementation of the new bipolar disorder. A case conference sets out regulatory requirements for regulatory system. The Registrar was organised with a range of community housing providers. will report to the Minister, Housing health professionals. As a result, her finances were placed in the care of the The Minister for Housing appointed the NSW and the sector on the new regulatory system using an Protective Commissioner and her debts inaugural Registrar, who commenced with Housing NSW were settled. She evaluation framework. in the role on 14 July 2008. During then spent three months in a supported 2008/09, the Registrar focused on The Registrar’s focus for 2009/10 accommodation program before establishing an office and arrangements will be on registering organisations moving into a Housing NSW property. to implement the new registration and as community housing providers, She signed a JGOS individual care regulation system from 1 May 2009. developing and implementing a plan, which outlined ongoing support compliance program, developing from various services and was signed and implementing reporting by all agencies. The difficulties that arrangements and refining business arose during her previous Housing processes. NSW tenancy were quickly resolved through the JGOS individual care plan.
ANNUAL REPORT 2008/09 31 03 Corporate Outcome
KEY PERFORMANCE As well as providing housing, Housing NSW aims to improve INDICATORS 2008/09 the quality of life for social housing tenants by helping tenants to participate in decision making that affects their community, TARGET ACTUAL such as the range of services available where and when they Tenant turnover are needed, and creating better social environments and in highly concentrated employment opportunities for tenants. public housing 8.5% 7.8% At a strategic level, planning continues to improve the areas (figure below the target social mix in areas where there is a high concentration of is desirable) social housing. Average cost of vacancies Housing NSW is using a range of approaches to achieve in highly $4,442 $5,588 this, including the Building Stronger Communities strategy concentrated and by partnering with the private sector to redevelop social public housing housing communities. areas Proportion of work-ready tenants moving – 10.8% from benefits to work
32 Housing NEW SOUTH WALES Integration of Social Housing in Communities
Highlights • S ix community regeneration plans developed in priority locations
• $11.5 million raised through the sale of 95 houses and 15 blocks of land in West Dubbo
• $20 million capital improvement program announced for housing for MacBeth, Malcolm and MacDuff ways in Rosemeadow
• A ll Stage 1 tenants of the Bonnyrigg Living Communities Project rehoused and an independent survey showed high level of tenant satisfaction
• O ver 33 percent of lots released in Minto sold and 600 households rehoused under One Minto
• 1,076 people received Housing and Accommodation Support Initiative support packages
• 60 projects awarded community development resourcing grants
• The Social Housing Tenants Advisory Committee completed its first full year of operation
• R ecruitment of a new tenant participation service, the Tenant Participation Resource Services, completed
ANNUAL REPORT 2008/09 33 03
Building Stronger CASE STUDY Communities Launch of community regeneration plans across the state The Building Stronger Communities 2007–2010 initiative commits $66 million for community regeneration of six priority locations covering 18 public housing areas across NSW. The locations are Mt Druitt, Claymore and Macquarie Fields in Sydney; Killarney Vale/Bateau Bay/Tumbi Umbi on the Central Coast; and Dubbo and Bathurst/Orange in Western NSW. In September 2008, Wagga Wagga was announced as a seventh priority location. While Wagga is still in the development phase, the other locations are now implementing their regeneration During the first two weeks of November 2008, Minister for Housing, partnership plans, which were launched David Borger launched planned activities at six priority Building Stronger by the Minister in November 2008. Communities locations – Mt Druitt, Claymore, Macquarie Fields, Dubbo, These plans, developed in consultation Killarney Vale/Bateau Bay/Tumbi Umbi, and Orange/Bathurst. with tenant, community and agency Some of the planned activities include: stakeholders, incorporate physical, social and economic priorities to bring • developing and implementing a youth engagement plan and upgrading the Lethbridge Park area in Mt Druitt about positive change.
• improving safety by installing sensor lighting outside homes next to A review of the program will take place public space, and fencing corner properties in Claymore in January 2010 to inform community regeneration funding and program • developing programs under the Macquarie Fields plan to help people decisions and will complement the gain and stay in jobs as well as upgrading and reconfiguring homes in monitoring and evaluation framework. Parliament Road, Flame Crescent and Risdoni Way
• improving the energy efficiency of homes and introducing a Dubbo Dubbo Transformation Community Greening gardening and horticulture business Strategy
• building a new playground in Killarney Vale/Bateau Bay/Tumbi Umbi in The Dubbo Transformation Strategy, Debra Anne Drive and traffic calming in some cul-de-sacs near play areas announced in May 2006, aims to revitalise West Dubbo into a safe, • working with people on community service orders in Orange/Bathurst attractive and functional community, to help elderly and disabled residents, and work on programs to remove graffiti and collect rubbish. by generating funds through selling Housing NSW properties in the West PHOTO: Minister for Housing David Borger launches the new Building Stronger Communities Dubbo area, rehousing tenants outside activities with local students at Claymore. West Dubbo and attracting owner- occupiers to the area. Since the start of the project, 213 tenants have been relocated, 95 houses and 15 blocks of land sold and 95 properties demolished.
34 Housing NEW SOUTH WALES Community regeneration activities across NSW
Location Activities Orange/Bathurst • Approved $5.8 million of capital projects to improve assets, such as Bowen Bridge construction, thermal upgrade of properties, and the upgrade of units in Culnane Place, Kelso • Opened three community technology centres and a pilot homework centre with free access to computers and the internet for children • Negotiated outreach services, such as medical and children’s services, for tenants • Sponsored Volunteers Central West to provide support structures for residents from the Glenroi Access Centre in Orange • Established and supported neighbourhood groups and two community gardens • Supported residents to acquire training in pre-apprenticeship TAFE courses and practical skills with work experience projects • Installed ceiling insulation in 890 properties
Mt Druitt • Developed an Aboriginal Employment Strategy, with 80 trainees completing their horticulture, landscaping and building and construction training certificates and 30 trainees being employed • Established an advisory board, consisting of representatives from government agencies, Blacktown City Council, community organisations, business and residents • Provided a community kitchen offering free meals at the Lethbridge Park Community Centre, run by Job Services Australia participants • Supported residents’ groups to build stronger links with Aboriginal and culturally and linguistically diverse communities • Assisted local residents to address issues associated with the sale and use of alcohol
Macquarie Fields • Improved the urban environment by upgrading townhouses in Parliament Road, Flame Crescent and Risdoni Way and completed the upgrade of Mallee Rose Cottage • Landscaped streetscapes, installed planter boxes and upgraded Eucalyptus Reserve and The Rock Reserve • Worked with design students from the University of Technology Sydney on a Design out Crime project for Gimlet town house precinct and Melaleuca underpass • Established a neighbourhood management structure and working groups, known as the Macquarie Fields Regeneration Implementation Group • Worked in partnership with other government agencies to form the Macquarie Fields Case Coordination Partnership model • Hosted the Your Futures Learning, Employment and Support Service Expos and National Careers Development Week and co-hosted the Youth Forum with the Claymore Community Regeneration team • Developed training packages for residents and services providers with Macquarie Fields TAFE and Workventures on communication strategies which resulted in the Macquarie Fields Buzz magazine • Developed literacy and numeracy working groups and projects for residents in partnership with service providers
Claymore • Established the Claymore Advisory Group and sub-committees for literacy, health and wellbeing, social and community, crime prevention, youth and the physical infrastructure group • Set up partnerships with local groups, such as Macquarie Fields Police and the Australian Pacific and Maori Community Services for an Elders youth patrol on Saturday nights, and the Mount Annan Church Community Services for an adult literacy program • Provided children’s and youth activities, such as the new Claymore Rugby League Team and the first stage of the hip-hop program in partnership with Claymore Youth Centre and students from Claymore Public School • Improved the urban environment by closing laneways, installing security lights on properties that back onto public space and upgrading the Claymore Neighbourhood Centre
Dubbo • Completed a memorandum of understanding with the Aboriginal Community Working Party • Held a Rights and Responsibility workshop for social housing residents • Signed an agreement with partners to upgrade street lighting in social housing areas in East Dubbo • Mailed a three-monthly community newsletter to all social housing residents and partner organisations • Established a Dubbo Neighbourhood Advisory Group to support the strategies in the Dubbo Regeneration Partnership Plan, provide feedback and support the monitoring of progress of the Community Regeneration initiative
Killarney Vale/ • Developed an Asset Master Plan (Urban Design Options Report) to improve and revitalise the social and urban environment Bateau Bay/ • Established a community hub and a neighbourhood management structure to run it Tumbi Umbi • Increased the number of community engagement events, such as monthly street events, neighbourhood clean-up days and fun days, and involvement in community events such as Funfest, Drug Action Week, Youth Week and Seniors Week • Launched the Love Where You Live project to recognise good property care and contribution to the local community by local tenants • Worked with partners, such as Samaritans Youth Services to engage a community artist to work with young people in the community or with Department of Sport and Recreation and Samaritans Youth Services on the Sport in the Neighbourhood project • Constructed a community garden and community nursery • Hosted a Learning and Employment Youth Forum and an Employment Expo for local residents in partnership with education agencies
ANNUAL REPORT 2008/09 35 03
In October 2008, Dubbo City Council a mix of private and Housing NSW suburbs of Sydney into 228 modern approved the Master Plan for West accommodation and open space. housing units. Many of the new units Dubbo and the NSW Department will be adapted as seniors living units. Under the Nation Building Economic of Commerce was contracted as Stimulus Plan, Housing NSW is Progress on developments in 2008/09 the project managers for civil works. expediting the development of 50 one- included: Geolyse was selected as the successful bedroom and two-bedroom seniors tender to provide detailed design for • obtaining development approvals for living dwellings in the Sapium precinct. the civil works and Maas Group Pty Ltd Abbotsford and Concord was the successful tender for Stage 1 Southern Redevelopment • lodging a development application civil works in Precinct 2. The sale of Projects for Camperdown houses and land in West Dubbo has • obtaining development approval to raised $11.5 million to acquire new This project in southern NSW will construct 88 new social housing properties in Dubbo. Following a redevelop existing assets to meet units in Lilyfield with best-practice, community competition, the area was current and future housing needs environmentally sustainable housing renamed Rosewood Grove. in the next five to 10 years and will contribute to the supply of affordable standards. It received the first five- Major Projects – Building housing. Housing NSW will be seeking star residential design rating from the Better Housing participation from the private sector Green Building Council of Australia. to finance the project. Housing NSW • selling four 99-year leases in Millers Glebe will sell high-value sites to private Point. A $260-million partnership for a major developers while keeping up the Housing NSW will in the coming year: redevelopment project at Glebe supply of social housing in the area between Housing NSW and City of by purchasing new units or coming to • select a tender for Abbotsford and Sydney Council will provide up to a barter arrangement for units in the Concord and start construction 950 new homes for social housing, development or elsewhere. Housing works affordable housing and private housing. NSW will contribute the land while • amend the development application This is an increase on the 700 homes the private developers will provide the for Camperdown and commence originally specified in the Memorandum project finance. The new units returned demolition and construction in of Understanding between the NSW to Housing NSW will be modern January 2010 units designed to meet current and Government and the City of Sydney. • continue the 99-year-lease sales future social housing needs. There program in Millers Point for the will be some additional units available Macquarie Fields remaining 12 properties for private housing. The project will The Macquarie Fields estate, which stimulate local economies relatively • start construction at Lilyfield, with dates from the mid to late 1970s, quickly by involving the local industry. all 88 units to be completed and suffers from a number of problems handed over in late 2010. associated with large outer suburban Inner West Strategy ‘Radburn’ planned estates. All Redfern Redevelopment townhouses and roadways within In late 2006, the NSW Premier the Costata and Sapium precincts launched A New Direction for The redevelopment of Phillip, of 119 two-storey townhouses have Affordable Housing in the Inner West. Morehead, Kettle and Walker streets been demolished. Housing NSW Housing NSW is selling long-term in Redfern aims to meet the housing is preparing a master plan for the 99-year leases on 16 vacant, heritage- requirements of young families, the now vacant land and, as part of this listed properties in Millers Point. Four elderly and those most in need. The process, is investigating opportunities of the 99-year leases in Millers Point project will make better use of existing to develop the adjoining under-utilised were sold during the year. The funds land resources and incorporate Glenwood and Caley parks, owned by raised will help redevelop 90 older-style ecologically sustainable development the local council. The aim is to provide homes and units in the inner western design features. A feature of the development is to retain as many trees
36 Housing NEW SOUTH WALES as possible to create a sense of green Housing NSW presented the Rosemeadow Capital in the inner city. redevelopment proposals to Port Improvement Program Macquarie Chamber of Commerce in In 2008/09, a construction tender This program will deliver 50 one- February 2009 and 83 local residents was issued and the construction bedroom and two-bedroom seniors’ attended an information session in contract was awarded to Richard living units and will upgrade 57 February. Development applications Crooks Constructions. Construction townhouses in Rosemeadow. Two new were lodged for all three sites in commenced in June 2009 and roads will be constructed and existing March 2009. is expected to be completed by roads upgraded and a new Torrens September 2010. Housing NSW plans to obtain Title sub-division will be created for the development approvals in July 2009. 57 townhouses. Villawood Urban The tender for construction is expected In February 2009, a capital Renewal Project to be published in January 2010, with improvement program of $20 million contracts issued by mid 2010. The This project will deliver a mix of social, was announced for MacBeth, Malcolm units are expected to be completed by community, affordable, and private and MacDuff ways to be funded mid 2011. housing. Phase 1 will comprise 120 through the Nation Building Economic seniors living units. On 20 April 2009, Riverwood North Urban Stimulus Plan (see Outcome 2, ‘Request for Proposal’ document Renewal Project page 23) and will be completed by was released to three short-listed December 2010. The remaining 57 proponents from the expressions of This project aims to regenerate an townhouses in Malcolm and MacDuff interest stage – Dyldam Developments ageing social housing area and draw Ways will be upgraded through the and Maincom, The Villawood Town on the multiculturalism and distinct Greater Western Sydney Community Centre, and Watpac Developments. sense of community of Riverwood, by Renewal Program. The upgrading work providing a mix of social, community, In the coming year, Housing NSW will: commenced in June 2009 and will be affordable, and private housing. completed by mid 2010. • evaluate the ‘Request for Proposal’ The first stage is the construction submissions of 150 seniors living units. The final Housing NSW has appointed a • nominate a preferred proponent and redevelopment will include a library, regeneration manager to deliver enter into contract negotiations senior citizens facility and new Housing community regeneration activities in Rosemeadow and Ambarvale until mid • lodge the masterplan and NSW offices. June 2013. A new community meeting development application with the In April 2009, the ‘Request for place was opened in Rosemeadow to local council. Proposal’ documents were released to provide residents with a space to meet. Construction is expected to commence three short-listed proponents from the in 2011 and the social housing expressions of interest stage – Dyldam Strategic partnerships component will be completed by Developments and Maincom, The mid 2012. Villawood Town Centre, and Watpac Bonnyrigg Living Developments. Communities Project Port Macquarie Housing Housing NSW will be selecting the Housing NSW is redeveloping 833 Redevelopment preferred proponent by late 2009 public housing properties in Bonnyrigg Housing NSW aims to reconfigure and the contract awarded by early into a mixed community of 1,633 existing properties and make more 2010. This will be followed by Housing private and 699 public housing homes efficient use of land by increasing NSW lodging the masterplan and through a 30-year public-private housing density at the Port Macquarie development application with the local partnership. Housing NSW will buy site. The redevelopment will regenerate council. Construction is expected to 134 homes in surrounding areas this social housing area and incorporate commence in 2011 with delivery of the to maintain the original number of environmentally sustainable social housing component by public housing properties. Bonnyrigg design features. mid 2012. Partnerships, Housing NSW’s private
ANNUAL REPORT 2008/09 37 03
partner, commenced full operations In the 10 months since sales started, Airds Bradbury in October 2007, with St George 33 percent of lots released have been Renewal Project Community Housing delivering tenancy sold. The first private residents moved This project aims to turn the Airds management services. into their new homes in April 2009. Bradbury public housing area of Up to 30 June 2009, Housing NSW The concept plan for the physical 1,450 properties into a mix of public has rehoused over 600 households. redevelopment was approved in and private housing, with community Remaining tenants will continue to be January 2009, following extensive facilities and services much like the rehoused in stages until end of 2011. community consultation. All tenants surrounding suburbs. from Stage 1 have been successfully In 2008, Housing NSW commissioned As part of the project, Housing rehoused and work on the new an independent research company NSW commissioned a master plan dwellings has commenced. Stage to interview some of the tenants who to guide the physical renewal of the 1 is due for completion in mid 2010 had been rehoused as part of One area, including new private homes, and is expected to comprise 39 new Minto. The survey results showed improvements to streetscapes, open public housing dwellings and 67 private that the majority of tenants felt they space and the existing town centre, dwellings. had benefited from the relocation and new roads to better connect process, had quickly settled into their Bonnyrigg Partnerships is also Airds Bradbury to surrounding areas. new area and life had improved for delivering facilities management Landcom is leading the master plan, their families. The research illustrates services and undertaking extensive and with Housing NSW and Campbelltown some of the benefits for tenants from ongoing community renewal activity. City Council as partners. deconcentrating public housing areas. A recent independent survey showed The research will help Housing NSW A Housing NSW team has been a high level of tenant satisfaction with to identify what is working and what working in Airds for the past year to the service delivery provided. Housing improvements can still be made to engage the community in the renewal NSW continues to play a key role in the process. project, by coordinating communication working with Bonnyrigg Partnerships and community activities, and working to ensure that project outcomes are Over the past year, the Working with the community so residents can achieved for the community. Together in Minto Coordination Group, effectively participate in the process. which is the governing body for One Minto Housing NSW community initiatives in Support services In partnership with Landcom and Minto, provided community lunches, Campbelltown City Council, Housing youth sporting programs, resilience Transition assistance building with children and families NSW is improving the physical Housing NSW is working to help and various community events. In environment of the Minto area, tenants move from social housing to partnership with MTC Work Solutions, improving services for residents and private rental and home ownership. the Minto Access Point was opened enhancing community networks. This frees up some social housing to provide learning and employment The existing 1,007 public housing which can then be provided to those opportunities for residents. The Minto dwellings will be replaced with a mix most in need. of 891 private and 343 public housing Renewal Forum, consisting of residents dwellings. Housing NSW will buy an and service providers and Housing Housing NSW is looking at what additional 664 homes in surrounding NSW, meets regularly and provides a products are already available in areas to maintain the original number of venue for community feedback. NSW and other states to help tenants make this transition. Housing NSW is public housing dwellings. Next year will see the construction undertaking a review to analyse where of the first public housing homes, Some existing properties will be transition assistance can be provided. refurbished but most will be new. including pensioner units. Housing The public housing component will NSW will continue to work closely with In 2008/09, public housing tenants who include 120 seniors dwellings. Campbelltown Council and Landcom were ineligible for an extension of their as project partners in One Minto. fixed-term lease were offered transition
38 Housing NEW SOUTH WALES assistance products and services, HASI evaluation will be completed at including: the end of 2010. CASE STUDY
• the Transition Assistance Over the past year, Housing NSW, Feedback from HASI interviews Information Kit NSW Health and the Aboriginal Housing Office began to develop The Stage 1 HASI evaluation conducted • the Statement of Satisfactory a new model of Aboriginal HASI to a range of interviews and surveys with Tenancy and deliver a service that is culturally HASI clients and family members. • Rentstart Move which provides appropriate for Aboriginal people. HASI participant: financial assistance by offering The new model of Aboriginal HASI “If it wasn’t for [the accommodation 75 percent of the bond. will commence in late 2009 with support provider] I would have just two pilot projects in Lismore and In the coming year, the existing barricaded myself inside everyday and Blacktown in 2009. When Phase transition assistance products and not gone anywhere; and because I have 1 is completed and an appropriate services will be evaluated in order got good medication now and I have HASI model for Aboriginal people is to understand the experience of had the support from the HASI people, developed and evaluated, the model households who have left public I can actually start to function a bit and will be rolled out across NSW for a housing, the demand for these get out and about in public and realise three-year trial. that there is a world out there and I products and services and future should be a part of it.” directions. Tenant Participation Initiatives Support worker’s point of view: Housing and Accommodation Since joining HASI, one woman Support Initiative Youth forums reported significant improvements in The Housing and Accommodation Youth forums aim to better engage her relationships with her family and Support Initiative (HASI) is a partnership young people at risk of leaving friends. The accommodation support worker stated: between NSW Health, Housing NSW school early or entering a cycle of and the non-government sector welfare dependency. Housing NSW “Previously it was hard to get her out that provides stable and secure hosted a series of Learning and of the house. Her anxiety levels have accommodation linked to support Employment Youth Forums in the decreased... She is also participating services for people with a mental illness six Building Stronger Communities more in the community and now goes or disorder and a range of levels of priority locations in November and out on her own. She has fulfilled a lot psychiatric disability. December 2008. of the goals she set for herself. One of the biggest was to live happily with her In 2008/09, the program continued to The forums involved local daughter.” grow, with 1,076 people across NSW learning and employment service receiving HASI support packages. providers as well as other NSW Source: Social Policy Research Centre Together with NSW Health, Housing (2007) Stage 1 Evaluation Report, Housing and and Commonwealth government Accommodation Support Initiative. NSW began to develop an evaluation agencies. Over 250 people attended. framework, with the Social Policy Research Centre engaged to evaluate Following the success of the forums, all aspects of the HASI program, Housing NSW will sponsor five including client outcomes, neighbour social housing tenants to attend complaints, repairs and maintenance the School for Social Entrepreneurs and housing affordability. The Australia for three years at an annual evaluation will also focus on how the cost of $120,000. Participants will HASI program assists in sustaining be assisted to establish effective, successful tenancies linked to support sustainable community projects and preventing homelessness. The and initiatives that meet social and community needs.
ANNUAL REPORT 2008/09 39 03
Community Development to run a leadership training program • participation by over 2,300 social Resourcing Grants for men and women who wish to be housing tenants in gardening active members of their community. activities across NSW, with 17 Housing NSW provides small, one- new gardens established in off grants every two years for social The Community Development Macquarie Fields, Bulli, Shellharbour, housing tenants to work together with Resourcing Grants program was Warrawong, Wollongong, Barrack tenant organisations, housing providers evaluated as part of the independent Heights, Wyong and Woonona and other agencies to address local Tenant Participation Program evaluation as well as a community nursery in housing issues and needs. During in 2007. The evaluation concluded Riverwood and one in Orange 2008/09, about 60 projects funded in that the program is a highly valued 2007/08 were implemented. component of the Tenant Participation • an increase in corporate sponsoring Program and is effective in developing following in-kind sponsorship from These included: local communities by providing funds Gardening Australia • Australia-Korean Welfare Association for the use of local groups. • celebration of Arbor Day 2008 at Ltd – We are here for you ($5,500) to the Botanic Gardens Sydney with connect isolated older Korean public Community Greening program students from Plunkett St Public housing residents with volunteers The Community Greening program School from the Korean community on a is a partnership between the Botanic • launch of Youth Community monthly basis Gardens Trust and Housing NSW Greening. • Spyns Inc – Understanding You to assist social housing residents to Various community gardens have Understanding Me ($4,950) to run establish community gardens projects. received awards over the past year, a mental health first aid course and Senior horticulturalists at the Botanic including: resource library for Cranebrook Gardens Trust provide advice and residents support to interested gardeners. • Claymore Community Garden receiving an Australia’s Open Garden • Hewitt House Neighbourhood In 2008/09, Housing NSW provided Scheme grant of $1,000 to develop Centre Inc – Garden Skills Project $176,000 to the Botanic Gardens Trust raised produce beds ($1,067) to teach gardening skills for to employ one full-time and two people with a disability aged over 16 part-time horticulturists to deliver • Florence Ave Community Garden at years and living in public housing in the program. Rosebery receiving a second place the Parramatta and Holroyd area in the City of Botany Bay Garden Achievements in 2008/09 included: Competition ($250 garden voucher) • Koorana Aboriginal Incorporation – Kooran Nguri Kai: Wise Men’s Group • launch of the Community Greening • the Oasis Community Garden at ($5,500) to provide support, wisdom DVD in 18 May 2009 to promote the Toongabbie gaining third prize in the and activities to affirm the value and advantages of community gardening Blacktown City Garden Competition identity of young Aboriginal men as to social housing residents • Namoi Gardens in South Hamilton public housing residents and future • establishment of a collaborative being awarded the Keep Australia leaders of the community partnership in February 2009 Beautiful Hunter Central Coast • Warrawong Residents Forum between Marrickville, Randwick, City Regional Community Sustainable Incorporated – Warrawong of Sydney and Canterbury councils Gardens Award Community Choir Project ($5,500) and Housing NSW to deliver an • Edmund Rice, garden coordinator to establish a choir for socially Urban Sustainability program in for Bidwill Community Garden disadvantaged members in the Central Sydney, which should lead receiving a volunteer award from community to a number of Community Greening Blacktown City Council. gardening projects by February 2012 • Y Cottage-East Nowra Tenant The program will be reviewed in Support Group – Community Mates 2009/10 to help Housing NSW and the – Leading the Community ($3,744) Botanic Gardens Trust determine its
40 Housing NEW SOUTH WALES future direction. The program will further and, following formal evaluation, a through articles in relevant journals and develop the network of community- permanent SHTAC has been approved. publications. based plant nurseries in Orange, The evaluation recommended that Bateau Bay and Coledale. Housing Communities Housing NSW should: Assistance Program Eco-Wise Community • maintain the SHTAC as an advisory Housing NSW provides grants to local body of 12 members Grants pilot government and non-government Housing NSW piloted the Eco-Wise • continue recruiting new members agencies to deliver the Housing Community Grants initiative in 2007/08 through an expression of interest Communities Assistance Program to increase and enhance tenant process (HCAP) across NSW. participation through environmental • maintain the frequency of the The program involves social housing sustainability projects. Funded projects meetings tenants in forums to discuss the include: • produce a SHTAC committee social and physical amenities in their • the Bicycle Recycle Program member handbook neighbourhoods. – Blacktown City Council received • replace the learning and training Housing NSW invests $759,000 $1,430 to recycle bicycle parts into program with enhancing participation annually to fund the program across 10 fully functioning bicycles workshops. project locations. Funds provided are • Creating Sustainable Housing Over the past year, a committee primarily used to employ staff to work Communities – St George handbook was drafted with sections with social housing communities to Community Housing, Hewitt on a code of conduct, disputes, address priorities. House Neighbourhood Centre in complaints and grievances resolution, collaboration and Holroyd City The current Housing Communities email and correspondence protocols Council received $22,000 to Program funding cycle commenced on and a consultation tool template. A engage and educate two social 1 January 2009 and will end in recruitment and rotation policy for housing communities in the Holroyd June 2011. committee members and a 2009/10 local government area to reduce business plan were drafted, and four The organisations have established 18- their consumption of energy and enhancing participation workshops month service plans and nine projects water, generation of waste and were conducted. have employed workers to deliver improve local biodiversity, using the services and address community SHTAC provided comment and Sustainability Street Approach. needs. The majority of projects advice on the Aboriginal Service The pilot will be evaluated by commenced delivering services to local Delivery Strategy, Common Access September 2009 to help Housing NSW communities. Housing NSW will provide Strategy, Volunteer Policy and determine its future direction. the organisations with opportunities for Tenant Participation Framework, the best-practice workshops, networking Environmental Sustainability Strategy, Communities and training. participating in decisions Youth Action Plan and Disability Action Plan among others. The members Regional tenant resource Social Housing Tenants produced discussion papers on services and public tenant Advisory Committee (SHTAC) volunteer and tenant participation councils Housing NSW established the Social policies, the Aboriginal Service Delivery Regional tenant resource services Housing Tenants Advisory Committee Strategy and the Common Access (RTRS) are managed by organisations (SHTAC) in February 2008 as a pilot Strategy. that receive funding through the project. It is part of a major strategy to In the coming year, Housing NSW Housing NSW Tenant Participation provide better services to tenants by will continue to develop the skills of Program. They deliver information, incorporating tenant views into policy the committee, finalise the committee advocacy and referral services to social formulation, operations and services. handbook and raise the profile of the housing residents and applicants. The pilot period has been completed committee in the social housing sector
ANNUAL REPORT 2008/09 41 03
Public tenant councils (PTC) inform Training and Employment further six scholarships were offered to tenants about issues affecting their students who completed Certificate III housing. They: Learning and Employment in 2007/08 to continue into Certificate • represent tenant views to housing Coordinators Pilot Program IV. Both courses commenced in providers, and lobby for tenants’ Learning and employment coordinators July 2008. issues work as part of the Building Stronger Certificate III students study through • build partnerships with housing Communities initiative (see page 34). distance delivery, which is suitable for providers and other government and In 2008/09, the program: tenants in regional areas. The program community agencies • identified learning and employment has been extended to give students • promote involvement of tenants not needs in local communities more time to complete their work and for trainers to conduct site visits currently in tenant participation • developed partnerships with with students. • encourage and support community local businesses to increase local projects and employment opportunities The Certificate IV course is delivered face-to-face and will be complete by • promote the membership of the • facilitated access for tenants to the end of July 2009. Students will council/tenant organisation. participate in education and training and be given additional time to complete The 2007 evaluation of the Tenant their assessments, with an end date of • supported local social enterprise Participation Program recommended December 2009. combining the RTRS and PTC projects. Housing NSW is evaluating the programs into a new program called Housing NSW reviewed the pilot program and will review selection Tenant Participation Resource Services program in August 2008 and found criteria for scholarships, distance (TPRS). The RTRS and PTC services that the program had been effective delivery for regional applicants, were consulted about the proposed and achieved its goals. As a result, face-to-face mode of delivery and changes and offered a full year of the program has been extended for a student support. funding during 2008/09 to ensure a further two years and will shift its focus smooth migration to the new Tenant from a single learning and employment During 2009/10, Housing NSW will be: Participation Resource Services coordinator model, delivered uniformly • supporting students to complete Program or to exit. in all locations, towards a more flexible, responsive place focused approach. Certificate III and Certificate IV by the The RTRS and PTC contracts ended end of 2009 on 30 June 2009.The new TPRS Regeneration teams will implement • conducting the evaluation in the program will begin on 1 July 2009 and revised models of the program in second half of 2009 will continue to be a key component of 2009/10 to provide a more flexible, the Tenant Participation Program. The responsive, place-focused approach. • using the evaluation findings to TPRS will operate on three-year grant improve and plan the program for cycles to improve planning and provide Certificate III and IV in Social 2010 and extended funding certainty. Applications Housing for tenants • updating units to be in line with the for the TPRS is through an open and This is a scholarship program for up to new Community Services and Health competitive expression of interest 10 social housing tenants across NSW Training Package. process. to undertake Certificate III in Social Housing. The training is provided by the Association to Resource Cooperatives Housing and the qualification is offered by TAFE in South Australia. Last year, a
42 Housing NEW SOUTH WALES Community Contracts Handypersons Program CASE STUDY Greater Western Sydney The Handypersons Program provides a minor maintenance and Gaining landscaping landscaping traineeship skills for future work repair service to public housing Housing NSW partnered with Boystown residents across 29 locations. The to continue a landscaping traineeship objectives are to: in Greater Western Sydney and links • improve quality of life and participants to jobs and ongoing customer satisfaction for individual training. In 2008/09, Boystown was tenants contracted to deliver a 12-month Horticultural Certificate II Traineeship for • improve the look and feel of large 20 social housing residents in Greater housing areas Western Sydney. Twenty trainees are • help protect the value of Housing currently undertaking the program NSW’s assets by preventing small which concludes in August 2009. problems from becoming bigger. Nathan is 26 years of age. He lives in Boystown continued to provide The Salvation Army (NSW) Property public housing and had never held a training and support to the trainees Trust, Spectrum Employment job when referred to Boystown Job with additional courses in first aid, Solutions Pty Limited, Wesley Network Service. A heroin addict for 12 occupational health and safety, Mission and Newtrain Northern years, he had been in trouble with the asset maintenance, and numeracy Rivers Inc have been contracted law and had not had contact with his and literacy. Boystown also offered to deliver the program. The family for two years. Boystown began landscaping workshops to assist with Handypersons Program currently working with Nathan to address his TAFE studies, and a youth worker to provides employment for 14 problems, with intensive one-on-one run workshops, support and case residents. counselling, including accompanying management. him to arrange for a detoxification A number of issues arose during program. This traineeship will remain part of 2008/09, including testing Housing NSW’s Community Renewal and closing the Tweed Heads Nathan has completed 10 months of the landscaping program. He has Strategy in Greater Western Sydney handyperson project pilot. When proven himself to be hard working, Division. Spectrum Employment Solutions punctual and consistent in his was liquidated in May 2009, Housing attendance to work and TAFE. Nathan NSW agreed to award an interim has stated that he would like to contract to Spectrum Community continue a career in landscaping. Outcomes until end December 2009, with an option to extend until August 2010 subject to satisfactory performance. Handypersons’ contracts will continue to the end of the contract period in August 2010. Housing NSW will assess and determine the future direction of this program in 2009/10.
ANNUAL REPORT 2008/09 43 04 Corporate Outcome
KEY PERFORMANCE Affordable housing is housing that is appropriate for the INDICATORS 2008/09 needs of a range of low-to-moderate income households and priced so that these households are able to meet other basic • Affordable housing units living costs. delivered – 184
• Affordable housing projects Housing NSW is developing innovative models to increase delivered successfully: the supply of affordable rental housing to be managed Five projects (St Marys Tender either through the community housing sector or through for Growth Provider completed; private landlords. National Rental Affordability Scheme Calls One and Two Housing NSW is also investigating options to improve access implemented; EOIs for Social to affordable home ownership as well as providing advice, Housing Growth Fund Round 1 and 2 implemented; brokerage and products that assist people on lower incomes Housing Affordability Fund to access private rental properties. Call One implemented; National Leading Practice Guide and Tool Kit published)
44 Housing NEW SOUTH WALES Access to Affordable Housing
Highlights Affordable housing initiatives • $17.1 million Affordable Housing Innovations Fund combined with the National Rental Affordability Scheme program in Social Housing Growth Fund 2008/09 As part of the National Affordable • 1,074 new dwellings approved under the National Rental Housing Agreement (see Outcome Affordability Scheme program 2, page 23), all states and territories signed the Social Housing National • 63 affordable housing properties allocated to the Hunter/ Partnership, which includes Central Coast region in the first round of the Social Housing Commonwealth funding of $130 million Growth Fund for NSW through the Social Housing Growth Fund. The Social Housing • Blue CHP, a growth community housing provider, selected in Growth Fund will provide approximately March 2009 to develop and manage the affordable housing 600 additional dwellings by units for Stage 1 of the St Marys Affordable Housing Project 30 June 2010. • 97 clients assisted to a value of $791,000 under the Mortgage Funds have been allocated to Assistance Scheme registered growth providers, with half the funds delivered in 2008/09 and the • 9,041 calls made to the Home Purchase Advisory Service remaining $65.2 million to be delivered • 32,649 households provided with Rentstart assistance in 2009/10. Four community housing organisations were successful under • N ine properties sold for prices between $205,000 to $230,000 the first round of the scheme. Three as part of the Macquarie Fields Sales Strategy hundred and one properties have been identified. An additional $23 million was brought to the partnership through debt and equity contributions from the community housing providers which will result in an extra 78 properties. A number of community housing providers have been short-listed as preferred applicants for round two
ANNUAL REPORT 2008/09 45 04
of the scheme. The plan is to deliver affordable rental dwellings nationally by in investment from registered more than 300 properties before 30 offering an incentive to build and rent community housing providers. June 2010. The short-listed community dwellings at below market rates. The • $6.72 million of Australian housing providers have indicated they scheme provides a $6,000 per annum Government funding was secured could bring approximately an additional Australian Government contribution for 112 dwellings previously funded $37.5 million in debt and equity to and a state/territory government by the NSW Government through the projects. contribution of at least $2,000 the AHIF. per annum. Over the past year, Housing NSW • In the first round of NRAS B, the has started developing a number of The funds will be provided for 10 years NSW Government is providing projects, including: on the condition that the dwelling is $15.74 million to build 787 new rented to eligible low and moderate affordable rental dwellings. Private • completing legal and contractual income households for at least 20 organisations will contribute in arrangements for rounds 1 and 2 percent below market rates. The state excess of $155 million to these • completing negotiations for round 2 contribution may also be provided as projects. • having Commonwealth funds an upfront payment. • 157 dwellings funded through the transferred to NSW Treasury for In the first round of NRAS, the NSW AHIF have already been completed. the second round Government contribution will be A further $9.8 million of AHIF funds is • allocating properties to tenants in provided in two forms as: committed to the delivery of up to 70 priority groups. • an up-front capital payment for affordable dwellings at St Marys. The Commonwealth Government will not-for-profit registered community evaluate the Social Housing Growth housing providers, known as ‘NRAS St Marys Affordable Fund when the properties have been A’, using the remaining funds in Housing Project delivered and the project closes. the AHIF. These dwellings will be Under a development agreement retained in perpetuity as affordable NSW Affordable Housing between the NSW Government and housing the St Marys Development Joint Innovations Fund and the • a payment of $2,000 per year for Venture, three percent of all lots in National Rental Affordability 10 years for eligible organisations, a land development at St Marys will Scheme which is known as ‘NRAS B’. be transferred to Housing NSW for The NSW Affordable Housing This will be available for all eligible affordable housing. This will result in Innovations Fund (AHIF) was set up in organisations, including private 150 lots over the 15-year development, 2007 to deliver new affordable housing investors, developers or aged care including 70 lots in stage one of the in high need areas of NSW through providers. project. the community housing sector. Some The first round of NRAS was The rate of subdivision has been slower $39.4 million of the AHIF funds were announced during 2008/09. A total of than planned because of the current to be provided for debt equity projects 1,074 new dwellings were approved economic climate. To address this, the over three years which resulted in $3.4 in NSW (787 under NRAS B and 287 Joint Venture has negotiated with the million released in 2005/06, $6 million under NRAS A). The NSW Government developer and the Rental Bond Board released in 2006/07, and $13.5 million will provide over $33 million over to allow the purchase of five additional released in 2007/08. This led to an 10 years and the private sector will lots in excess of the required three additional 184 dwellings being built. contribute more than $200 million as percent. The final $17.1 million of AHIF funding a mix of equity and debt finance. was combined with the National Stage one development Achievements Rental Affordability Scheme program BlueCHP, a community housing in 2008/09. • Fifty of the 175 properties under growth provider, was selected in March The National Rental Affordability NRAS A were completed over the 2009 to develop and manage the Scheme (NRAS) aims to supply 50,000 past year, with over $45 million affordable housing units for stage one.
46 Housing NEW SOUTH WALES BlueCHP will: market. This takes the pressure CASE STUDY • provide up to 30 percent of debt and off the social housing system by equity finance for the project costs providing people, who can afford to Delivering homes in (land and construction) and rent in the private sector, with some the Hunter short-term assistance. • purchase and construct houses on five additional lots for affordable Rentstart rental housing. Seven units of The Rentstart scheme provides a housing will be delivered on these range of financial assistance for five lots by December 2009. eligible clients to help them enter or The next two affordable housing cope in the private rental market. The lots will be transferred under the type and level of assistance provided development agreement in late is based on the client’s individual 2009 and another three lots will be circumstances and needs. transferred in early 2010. BlueCHP is Through the first round of the Social responsible for constructing housing, Private Rental Options Housing Growth Fund, Housing NSW will as well as tenanting and managing all Package deliver 63 homes in the Hunter/Central 70 properties under stage one. Coast region. These will consist of 55 The products and services that social housing and eight affordable Stage two development make up the Private Rental Options housing homes. Package – LinkPoint, Tenancy Stage two will comprise a further Facilitation, Tenancy Guarantees, The additional homes will benefit the estimated 80 residential allotments. and Private Rental Brokerage local community in two ways. Firstly, Subject to satisfactory performance Service – provide alternative forms community housing provider, Compass in implementing stage one, BlueCHP Housing, is able to house 63 families of assistance to clients whose needs will have the option to put forward a or individuals who might otherwise not can be met more effectively in the business plan and implementation have a stable home. Sustainable housing private market. The package helps strategy for stage two. for these people means that they can people to search and apply for participate in education, access health housing in the private rental market Rent and Sales Report services, and seek employment or and provides people, who can afford volunteer activities. During 2008/09, Housing NSW to rent in the private sector, with published four editions of the Rent some short-term assistance. Secondly, the benefit for Compass and Sales Report. This has been Housing is that it now has equity in these published quarterly since 1987 and LinkPoint properties against which it can borrow is the authoritative source of data on This private rental assistance website in the future. Compass can then build or NSW rent movements. The report is is being trialled through self-service buy more homes to house more people used by tenants, landlords and the computer terminals in four Housing in our community who need affordable housing. Consumer Trader and Tenancy Tribunal NSW offices. It provides a guide to on fair rents, the NSW Government private rental, information on how to monitor housing affordability and to search and apply for properties, The evaluation indicated that clients: supply, and research bodies for social information on tenants’ rights and • were able to easily identify private and economic research. responsibilities, and private rental rental vacancies through access to assistance. An evaluation of the search sites Assistance in Private LinkPoint website and its value to Rental Accommodation • had improved access to private clients and staff was completed rental information and Housing NSW provides practical in 2008. • were able to access information on assistance to help people search and financial assistance, including budget apply for housing in the private rental planning and rent affordability.
ANNUAL REPORT 2008/09 47 04
The evaluation recommended to • 539 clients are known to have been Private Rental Brokerage Service publish LinkPoint on the Housing NSW housed in other accommodation. The Private Rental Brokerage Service website and on self-service terminals in Tenancy guarantees works with clients, who have complex the remaining Housing NSW offices. Landlords and agents sometimes needs and who are engaged with a Tenancy facilitation refuse tenancies to people they think support provider, to help them into and to sustain private rental housing. Clients Tenancy facilitation is practical might not be able to sustain a tenancy might have a range of complex needs assistance to help clients find and successfully. A tenancy guarantee is a including serious health conditions, apply for housing in the private surety of $1,000 for agents/landlords substance abuse, mental health issues market. This includes help to complete against damage or unpaid rent to or disabilities. They may lack social documentation and applications, encourage them to grant tenancies skills or support networks and have search for properties, make to people who might otherwise be difficulty obtaining a tenancy. appointments, address listings on denied a private rental. A tenancy tenant databases, present themselves guarantee can be issued for the period The service was trialled in 16 locations to agents and understand their rights of the fixed-term lease, to a maximum during 2008/09 to help clients search and responsibilities as tenants. of 12 months, in addition to the rental and apply for private rental housing, bond. The tenancy guarantee is only bond and advance rent (Rentstart) and Data for 2008/09 shows: drawn against once the tenancy has for a Tenancy Guarantee. The service • there were 7,060 new clients ended and there is tenant damage or then acts as a broker between clients, • the types of assistance provided, unpaid rent. At this point, a claim is support services, real estate agents including multiple assistances for made and a settlement negotiated. and landlords to establish and maintain some clients, were: In 2008/09, 1,346 tenancy guarantees the tenancy, and monitors the client’s – private rental information were allocated through Housing NSW progress. – 3,523 (27%) local offices and 772 were allocated In 2008/09: – help to search and apply through 10 community housing • 1,331 referrals were made providers. – 2,192 (17%) • 864 clients were accepted – help with documents In 2008/09: • 532 clients housed in private rental – 2,498 (19%) • 2,118 applications were received • 179 clients housed in other – contact with landlords/agents • 2,006 tenancy guarantees were accommodation – 1,752 (14%) issued to clients • there were 26 failed tenancies. – contact with support providers • 488 tenancies have resulted from Evaluation – 2,668 (21%) tenancy guarantees and – help to address tenant database An evaluation of private rental • 40 claims were made. listing – 225 (2%) assistance options will be finalised An evaluation will be finalised in August in mid to late 2009 and will make • 1,236 clients are known to have 2009 and options will be developed recommendations about further been housed in private rental about the future of tenancy guarantees. implementation options. The evaluation accommodation includes: Figure 3.1 Rentstart – types and units of assistance • initial assessments of service delivery (completed) 2004/05 2005/06 2006/07 2007/08 2008/09 • a preliminary evaluation workshop Received Rentstart 54,248 56,804 55,535 58,154 69,579 and report (completed) Bond 25,781 24,777 22,174 18,563 19,797 • client interviews and interview results Advance rent 11,144 11,200 10,787 9,636 11,592 workshop (ongoing) Rental arrears 2,127 2,148 1,894 1,716 1,579 • follow up assessment of service Temporary accommodation 15,188 18,679 20,680 27,584 36,751 delivery (2009/10) and
48 Housing NEW SOUTH WALES • a final evaluation workshop and final to meet their home loan repayments order to integrate public and private report (2009/10). due to an unavoidable change to their housing. As part of an overall renewal circumstances. It is often a last resort strategy for Macquarie Fields, Housing Private rental specialist positions for eligible homeowners in danger of NSW will sell 150 public housing have been extended for a further 12 losing their home. properties over three to four years and months. The future of the Private Rental reinvest the funds into public housing Assistance delivery and expansion Over the past year, the Mortgage so there is no overall reduction in the will depend on the outcomes of the Assistance Scheme received 337 number of public housing properties. evaluation. applications for assistance. Housing The overall housing strategy for NSW assisted 97 clients (a significant Macquarie Fields is to: Special Assistance Subsidy decrease from the 185 clients in Programs 2007/08) to an approved value of • create affordable housing Special assistance subsidies provide $791,000. opportunities for first home buyers and encourage Housing NSW rental assistance to eligible clients with The total amount of assistance tenants to buy their own homes a disability or people living with HIV/ provided increased to $20,000. AIDS to assist them to live in the private However, many applicants were unable • build specially designed homes for rental market. As at 30 June 2009, to meet the guidelines for assistance older people and 1,538 subsidies had been provided of household income of $90,000 per • create employment and training at a cost of $11.71 million. Of these annum or less and a loan balance of opportunities for tenants. 1,133 were provided for people with a $350,000 or less. disability (at a cost of $7.65 million) and At the same time as the sales strategy, 405 were for people living with HIV/ Home Purchase there are a number of other initiatives AIDS (at a cost of $4.06 million). Advisory Service for Macquarie Fields, including community regeneration (see Outcome The eligibility for special assistance The Home Purchase Advisory Service 3, page 35). subsidies was broadened in April 2009 provides free, independent and to ensure that Housing NSW can impartial advice on all matters relating Over the past year, Housing NSW has: continue to offer housing assistance to to purchasing a property in NSW. • consulted with the community and priority approved applicants, especially During 2008/09, the Home Purchase other stakeholders about the sales those who are homeless or at risk. Advisory Service and Mortgage strategy In June 2009, the Start Safely subsidy, Assistance Scheme responded to • offered tenants the opportunity to a private rental subsidy providing short 9,041 telephone calls. Enquiries ranged purchase the property they are living to medium-term financial assistance from private tenants seeking advice in if it is on a separate title to women with children escaping as the owner was selling the property • relocated 24 people who are not domestic violence, was introduced. to advice on purchasing a dwelling able or interested in purchasing the It will provide financial relief for these and legal advice. Approximately 10 properties they live in and women and children until their situation information packs are sent out each • sold nine properties at auction or stabilises. The scheme will be trialled month with information relating to after auction for prices between in six locations during 2009/10 before the service. being rolled out across NSW in $205,000 to $230,000. In September 2008, the Home 2010/11. In the coming year, Housing NSW plans Purchase Advisory Service had a to sell the remaining 140 properties, presence at the First Home Facilitating Home continue with community regeneration Buyers Expo. Ownership activities and create a seniors’ precinct. The sales strategy and implementation Mortgage Assistance Scheme Macquarie Fields Sales Strategy will take place over three to four years, The Mortgage Assistance Scheme depending on the housing market provides short-term financial assistance Housing NSW aims to reduce public response. to NSW home buyers who are unable housing concentration in the area in
ANNUAL REPORT 2008/09 49 05 Corporate Outcome
KEY PERFORMANCE Improving how services are delivered to clients is a key INDICATORS 2008/09 objective for Housing NSW. Our skilled staff explain our products and services and offer solutions based on the TARGET ACTUAL specific needs of each customer. Compliance urgent To deliver a quality customer service, Housing NSW seeks maintenance 100% 92.2% to continually improve access for clients applying for public, (4-hour response) Aboriginal and community housing. Housing NSW will repairs fixed in the first visit streamline processes and offer a variety of ways for clients Compliance to access services, including internet, telephone and priority face-to-face interviews. maintenance 100% 87.5% (24-hour response) In addition, Housing NSW works with other agencies repairs fixed in to make it easier to work across organisational and the first visit government boundaries.
50 Housing NEW SOUTH WALES Quality Customer Service
Highlights Streamlined Access System • 80 public housing residents and 40 private households relocated by Housing NSW following the Coffs Harbour floods By improving how Housing NSW delivers services, we are making it • The Common Access Strategy discussion paper developed easier for tenants and applicants to access assistance more efficiently and • 1,213 clients assisted through the Rentstart self-service model effectively. Housing NSW has therefore • 15,679 online payments made since e-pay or BPAY became been investing in technology to deliver available services in a more streamlined way.
• The 1300 HOUSING number introduced, with integrated voice Common Access Strategy recognition as a single point of entry for clients The Common Access Strategy (CAS) • 27,475 phone calls made for the Call Backs for Responsive provides a platform for public and Maintenance between 1 December 2008 and 28 February 2009 community housing providers to create a single entry point into the social • 94 percent of maintenance contractors complied, an increase housing system in NSW. The project of one percent for compliance and tenant satisfaction over the will deliver a common, shared approach past year across client applications, assessment and a single waiting list. • 12 mentorees completed the Aboriginal and Torres Strait Islander Mentoring Program with five Aboriginal mentors Currently in NSW, Housing NSW and each community housing provider have different access arrangements, including separate wait lists of applicants. Applicants have to apply to a number of providers and be assessed by each. Once CAS is in place, clients will be able to lodge one housing application with any provider and that
ANNUAL REPORT 2008/09 51 05
information will be available to Service Delivery Channel Strategy multiple housing providers to PricewaterhouseCoopers has consider for vacancies. developed a Service Delivery Strategy During 2008/09, the preliminary discussion paper for Housing NSW. design was finalised as well as The paper outlines how to give clients implementation approaches, greater choice in how they access including risk mitigation, costing, products and services through a range and phasing options. Housing NSW of delivery methods, such as internet, consulted with key stakeholders, phone or SMS, as well as through including community housing shared service delivery arrangements providers, during the process to with other agencies. Housing NSW will refine the development of CAS. finalise the strategy in early 2009/10 and prepare an implementation plan for The findings from the CAS project the next five years. were consolidated into a final discussion paper for the Minister to Rentstart – self service endorse in early 2009/10. In 2009/10 Housing NSW implemented a new Housing NSW will communicate way for clients to apply for Rentstart widely with clients, social housing (bond and advance rent) by sending providers and stakeholders about the their applications to the Housing CAS model. Contact Centre from any fax machine. The CAS model will be implemented Clients can also scan and email their over two stages. In Stage 1, application. commencing in April 2010, Housing Self-service kiosks (including free fax NSW will introduce the main and phone facilities) have also been components of CAS, including the installed in 42 Housing NSW offices single application and an integrated across the state as well as in the offices waiting list. The remaining elements, of two community housing providers. including Common Prioritisation Since the new service started in March Guidelines, will be developed in 2009, Housing NSW has assisted Stage 2 during 2011/12. During 1,213 clients. Stage 2, a greater number of community housing providers will By centralising Rentstart (bond and be participating in CAS. Stage 2 will advance rent) through the Housing also see a greater range of housing Contact Centre, Housing NSW can assistance products, including improve the processing time for each affordable housing. application by approximately four minutes. Housing NSW will conduct a Service Delivery review on the program after 12 months Solutions Program to assess the efficiencies achieved in terms of time and money. The objective of the Service Delivery Solutions Program is to design and Electronic funds transfer deliver new ways of delivering service Electronic funds transfer (EFT) has been to clients, giving greater choice in introduced as the preferred method to how they access and interact with make payments to vendors, such as Housing NSW. motels and real estates agencies,
52 Housing NEW SOUTH WALES under the private rental assistance 1300 HOUSING During 2008/09, Housing NSW scheme (see Outcome 4, page 48). feedback indicates: Housing NSW introduced a 1300 EFT is more efficient and is much faster HOUSING number in November • there was an overall compliance and cheaper to process than a manual 2008, with integrated voice level of 94 percent, which is a one cheque which costs $8 to process. recognition (IVR), as a single point of percent increase in contractor Savings generated as at 30 June came entry for clients to access a variety compliance and tenant satisfaction to $77,048. of services provided by the Housing over the 2007/08 year ePay Contact Centre. • 90 percent of repairs were fixed Housing NSW introduced two online 1300 HOUSING amalgamates the • 95 percent of contractors attended payment methods for tenants, BPAY phone numbers for the Maintenance within the correct timeframe and internet payments, which together Line, General Enquiry Line, Client • 96 percent of contractors complied are known as ePAY. Tenants can use Feedback Line, Contractor Support, with the contractor’s code of ePAY to pay their rent, water and Aboriginal Enquiry Line, Home conduct. repairs accounts online or by phone, Purchase Advisory Service, and In the coming year, the call back 24 hours a day. Since the ePay options Rentstart by Phone. process will be reviewed to assess became available in April 2009, 15,679 During 2009/10, 1300 HOUSING the need to decrease or increase the transactions have been made, saving was run concurrently with all other number of calls. This will depend on $20,000. numbers to ensure clients became the results or any risks that have been Telephony management aware of the change. After the identified across work programs. transition period ends in October guidelines Under the new maintenance contract, 2009, the previously used numbers Housing NSW is developing telephony contractors have an inspection regime and separate lines for each service management standards and guidelines for phoning tenants to find out their will be disconnected. to provide a consistent approach in satisfaction with the maintenance how we respond to clients across All calls into 1300 HOUSING are service provided. Housing NSW still the organisation. The guidelines will now charged as a local call to needs to evaluate the contractor’s promote the importance of providing our clients. The exception is the inspection process to determine a high-quality telephony service to Temporary Accommodation Service, compliance to key performance our clients by outlining how telephony which remains a toll-free number in indicators in the contract. services and facilities are made recognition of the socioeconomic accessible to our clients. situation of homelessness. In the following year, Housing NSW will: Call backs for responsive • develop forms for clients to submit maintenance housing applications online Under the new maintenance • finalise the Rentstart self-service contract, the Housing Contact across the state Centre telephones tenants to review • develop the electronic appointments the contractor’s compliance and process to enable the Housing the tenant’s satisfaction with the Contact Centre to make delivery of responsive maintenance. appointments on behalf of clients at Between 1 December 2008 and Housing NSW offices 28 February 2009, the Housing • introduce the telephony Contact Centre placed 27,475 call management guidelines in all back phone calls. Housing NSW offices.
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Meeting Clients’ Needs Informed Professional Stimulus Package (see Outcome 2, page 23), the predicted 100 Housing NSW has a number of policies Services qualifications over two years could not that direct how we meet clients’ needs Providing an efficient and professional be achieved. Twenty qualifications per across our portfolio and specific service to the general public and to year is more realistic under the present projects. These have been outlined our tenants is of primary importance workload. elsewhere in the report (see Outcome to Housing NSW. To ensure this goal 3). However, sometimes an emergency is achieved, Housing NSW is focusing The community services training or unplanned event is the best marker on developing plain English policies as package on policy directions in of how we deliver in moments of crisis. well as training staff to deliver a quality the social housing sector will be customer service. introduced with first enrolments in Coffs Harbour floods 2010. The package includes two Huge rains and storms in Coffs Harbour Certificate IV in Social Housing new units of competency: providing service to clients with complex needs; on 31 March 2009 saw 550 millilitres In 2008, the Open Access Program and working effectively with people of rain fall in a six-hour period. Local on Certificate IV in Social Housing for experiencing or at risk of being tenants and the Housing NSW office client service officers was launched. homeless. were among those affected. The The course recognises prior learning floods led to several hundred houses undertaken with the NSW Federation Building Leaders Together being inundated with water in Coffs of Housing Associations or through Harbour, Sawtell and Urunga and an online study program with the The Building Leaders Together program more than 1,000 cars were written off. Swinburne College of Advanced was designed to develop and enhance The Housing NSW office was out of Education. In June 2009 eight officers the leadership capability of middle action for several days with power and completed their certificates. A further management within Housing NSW, and phones were cut because of flooding 19 will complete Certificate 1V in Social to stimulate cultural change in order to in the basement. Despite this, Housing Housing during 2009/10. better equip the organisation for future NSW staff were able to relocate 80 challenges. The program has run three Because client service officers have public housing residents and 40 private times since 2008 and a fourth program competing priorities, especially with the households who had been affected by is underway. roll out of the Nation Building Economic the flooding. Throughout 2008 and 2009, there was keen interest among staff either working in or aspiring to middle management Photo: Flooding in the Coffs Harbour area positions. Participants and facilitators of the program have reported that the program is a great success and is achieving its aim of raising the level of knowledge, skills and tools available to middle managers. There were 94 enrolments in the first three programs and a successful completion rate of 90.5 percent (85 staff completed). Of the nine who withdrew from the program, five left to take higher graded positions with other public or private sector organisations.
54 Housing NEW SOUTH WALES The Building Leaders Together program Assets Framework will be evaluated by an external “This participant has Housing NSW developed a draft Learning and Development organisation Asset Skills Escalator during the first become a highly to assess this program against other phase of the Assets Framework to leadership programs offered worldwide. define the skills and competencies valuable professional A Senior Leadership Program is for the roles of asset operations currently under development and will as a result of their managers, project managers and be offered to senior managers in technical officers. The framework can early 2010. involvement in also be used for career development Client Service Delivery and succession planning. this program. The Skills Escalator After undertaking a training needs participant was The skills escalator provides a analysis in early 2009, Housing NSW structured pathway for client service prepared a report that outlined the uncertain of their officers, with entry-level induction and skills and knowledge required for merit for inclusion in orientation, mandatory online learning, each role, with recommendations on-the-job training, specialist courses to address the skills gap in the this program initially, and the Certificate IV in Social Housing. short term, and a long-term solution Over the past year, Housing NSW of incorporating all the required but through training, implemented the Client Service Delivery competencies into an accredited Skills Escalator by: national training qualification. mentoring and An accredited national training • publishing information on the qualification will ensure consistency development offered Housing NSW intranet of training and assessment, not only on the program, • delivering roadshows and 11 for Housing NSW but one that can information sessions to managers be transported across Australia. they have realised and senior client service officers The Asset Skills Escalator will be • including information in the general reviewed and amended biannually. In their potential. Well induction for all staff the coming year, Housing NSW will: done to both the • appointing senior client service • address the short-term skills gaps officers as job coaches and • investigate relevant national participant and providing job-ready journals to 30 training packages and whether the program.” newly recruited client service officers Housing NSW is eligible for to support their on-the-job training. productivity placement funding Manager’s Housing NSW will have the skills • upload the Asset Framework on escalator evaluated in early 2010 the intranet. perspective on against comparative training programs in other parts of the world. The Building Leaders content of the program will be updated regularly, with the first update to take Together program place in August 2009.
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Aboriginal Staff Initiatives Aboriginal and Torres Strait CASE STUDY Islander Staff Mentoring Program The Aboriginal Reference Group Public Sector Awards (ARG) promotes improvements to The Aboriginal and Torres Strait recognise Housing NSW’s client service delivery for Aboriginal Islander Staff Mentoring Program, achievements and Torres Strait Islander people which commenced in March 2008, and acts as a key advisory group in runs annually. It is designed to support developing workforce strategies. Aboriginal staff career development and advancement. The 2008/09 In November 2008, the ARG program focused on building careers organised a successful Aboriginal for Aboriginal employees, writing Staff Gathering at Penrith to discuss: for the public sector, job application • cultural issues affecting Aboriginal and interview skills, and the project families and the tenant’s ability to management framework. successfully manage a tenancy In 2008/09, 12 mentorees completed • how Housing NSW policy or the program with five Aboriginal action can assist in improving the mentors. The 2009/10 program with Housing NSW was formally recognised social and emotional wellbeing of nine mentorees enrolled will commence at the 2008 NSW Premier’s Public Aboriginal clients in July 2009. The Aboriginal Housing Sector Awards with one gold and two Office has enrolled two of its staff for commendations. These awards formally • Aboriginal staff members’ the 2009/10 program. acknowledge the great work of Housing experiences that have enhanced NSW staff and the diversity of the their work performance, developed An evaluation of the program was services we provide. skills, and resulted in a positive conducted in 2008/09 and participants The Gold Award for the Rights, Respect outcome for Aboriginal clients. were generally satisfied. and Responsibility category was for Recommendations from the Gathering Quality Service Delivery developing access to accommodation for are being considered by Housing prisoners and ex-prisoners. Housing NSW NSW and will be implemented by Housing NSW provides quality service worked with the Department of Corrective the ARG. The 2008/2009 new terms to its clients and continues to monitor Services, through the NSW Housing and of reference has been implemented the level of service on a regular basis. Human Services Accord on the project. and the new reference group will be Confirmation of our commitment to The Delivering Better Services selected by the end of 2009. deliver quality service is sometimes commendation was for the Gallop Court reinforced when we receive public housing complex in Maroubra. The Gallop The Southern and Western recognition of the excellence of the Court model provides a case study and a Aboriginal Divisional Reference work we do. template to roll out Senior Communities Group produced a training resource, in identified locations. Support Resources for Aboriginal High Achieving Legal Team Staff Working with Aboriginal Clients. The Housing NSW Legal Services In the Environment for Living Category, The resource is being used for staff the project entailed introducing water Branch three-yearly recertification audit learning and development. usage charges for Housing NSW aims to obtain recertification to ISO properties and water-saving devices in The Aboriginal staff network in the 9001:2008 and LAW9000:2004. In those homes. Greater Western Region finalised their 2008/09, the Legal Services Branch passed the Standards Australia PHOTO: Housing NSW staff receiving the Gold Aboriginal Service and Improvement Award from Premier, Nathan Rees. Plan 2009/10–2011/12. The plan International (SAI) triennial audit and will be launched and implemented in secured recertification. Housing NSW 2009/10.
56 Housing NEW SOUTH WALES Legal Services Branch is the first The major languages used were government legal practice to pass the Arabic, Vietnamese, Mandarin, CASE STUDY SAI triennial audit. Housing NSW will Cantonese and Spanish. The Greater AHI Professional Excellence continue to maintain certification to the Western Sydney Division had the in Social Housing Awards 2008 Standards by passing the six-monthly highest usage of face-to-face and On 4 December 2008, Australasian SAI surveillance audits. telephone interpreter services. Housing Industry (AHI) members in Cultural Sensitivity Ninety-four Housing NSW staff NSW celebrated the achievements of members with proficiency in 28 social housing professionals. Individual Housing NSW is responsive to the different community languages are staff members and teams/groups from needs of clients from culturally and part of the Community Language Housing NSW received recognition linguistically diverse backgrounds. Allowance Scheme, and help other at the AHI Professional Excellence in During 2008/09, Housing NSW staff to communicate with clients with Social Housing Awards 2008. Housing developed its Ethnic Affairs Priorities limited English. NSW staff and groups were recognised Statement (EAPS) Plan 2009–14, in the following categories: Housing NSW has been assisting the which defines how Housing NSW will • O utstanding achievement in social Community Relations Commission provide housing assistance and related housing – Lynden Esdaile, Housing to pilot its revised EAPS Standards services to culturally and linguistically Appeals Committee diverse clients for the next five years. Framework. This framework assists The plan focuses on families who are agencies to evaluate progress and • Member of the Year – Mark Singer most in need, including recent arrivals performance of their EAPS activities. • Housing management practice to NSW under the Commonwealth For more information about Housing – Interim Common Access: St George Humanitarian Program or members of NSW’s achievements in EAPS, refer to Community Housing (Nazha Saad new and emerging communities. Appendix 9 on page 86. CEO) and Housing NSW (Kathy Roil) Housing NSW also convened the • A sset management practice – Housing NSW Multicultural Forum and Philip Bockos linked in with other agencies to assist • D elivering community renewal or emerging communities. We provided urban regeneration – John Paszek language services, improved the quality of data on clients’ cultural and linguistic • Increasing environmental sustainability – Housing NSW diversity and maintained a staff training Major Projects Directorate program on cultural diversity issues. and Central Sydney Division A total of 1,937 on-site interpreter (Madeleine Strachov) sessions were provided throughout the Sydney Housing NSW offices, representing 5,800 hours of face- to-face interpreter services. Twelve different community languages were represented in 13 different offices in Sydney. In addition, 31,787 calls (inbound and outbound) were made utilising the Translating and Interpreting Service across NSW.
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KEY PERFORMANCE By implementing sustainable business practices, Housing INDICATORS 2008/09 NSW will be able to provide a more efficient and effective service to people in housing need. 2007/08 2008/09 Total Sustainable business means not only introducing cost saving maintenance $385 $411 measures but to focus on how Housing NSW conducts its expenditure for million million day-to-day operations. We will seek to achieve efficiencies in the year areas, such as staff training, streamlined business processes, The recurrent maintenance and managing the standard and maintenance of properties. cost per – $6,068 Maintenance and the renewal of stock incorporate sustainable dwelling (excluding capital and appropriate housing for the whole housing portfolio. and deferred maintenance) Percentage of dwellings that received fire upgrades TARGET ACTUAL 80% Unscheduled
staff 4.86% 4.33% 60% absenteeism 40% Percentage
dwellings 20% meeting the fire 66% 66.9%
standard (total of 0% 2004/05 2005/06 2006/07 2007/08 2008/09 81,000 properties targeted)
58 Housing NEW SOUTH WALES Sustainable Business
Highlights Providing Quality Human Resource Management • A new interim organisation structure under Stage 1 of the Housing Reform came into effect on 2 February 2009 Our greatest resource is our staff and by continuing to develop them we are • $345 million on repairs and planned maintenance spent under planning for a sustainable future. As a the New Maintenance Contract sustainable business, Housing NSW needs to have effective strategies in • 3,569 dwellings had fire-safety upgrades completed, bringing place not only to develop our staff the total number of buildings and dwellings completed under but also to plan for future workforce the program to 54,150 (67%) changes. • N ew planning powers granted to Housing NSW with a self- Organisational Reform approval function under the Infrastructure State Environment Planning Policy which came into effect in April 2009 In 2008, the NSW Department of Premier and Cabinet undertook a • 38 solar hot-water heaters installed in Housing NSW dwellings, review of Housing NSW’s structure with an average reduction of 24 percent in energy use and critical areas such as asset management functions, community • 13,347 dwellings received water-saving showerheads and housing, operational and strategic 22,582 dwellings received flow restrictors policy areas, business and strategic • Housing NSW moved from using paper based client files to planning, and business management digital client files, with all new client records kept electronically functions. The Organisational Reform on computer from 15 June project arose from the review to meet a number of efficiency targets, to • 4,408 nominations received under the Tenant Fraud Amnesty, ensure resources are used efficiently, the majority relating to changes in household members and and to reduce unnecessary corporate income overheads. The Organisational Reform project included the establishment of a new interim organisation structure effective from 2 February 2009. This included
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the creation of an Assets Division FastTrack Graduate Program and a Community Housing Division. FastTrack has been introduced under Revised governance arrangements the NSW State Plan to assist the were implemented to ensure the long-term growth of a skilled public needs of the new structure were sector workforce. The program aims supported. to position the sector as an employer FutureSafe Project of choice for high-potential graduates. Over the past year, Housing NSW: Housing NSW began the FutureSafe • employed three graduates in the Project when it was recognised pilot intake that critical corporate knowledge could be lost as older workers • placed three graduates – two in retire. Housing NSW commissioned policy positions and one in finance SageCo, a consultancy specialising • accepted three graduates in the in addressing risks, challenges and 2009 intake – two in policy and one opportunities in an ageing workforce, in finance. to pilot a knowledge-retention A program of activities is planned program to address this issue. for the graduates, including visits to The FutureSafe Project aims to local offices and estates, attending develop and implement a pilot quarterly business review and divisional program that will: executive meetings. Four graduates • retain knowledge in the Asset will also have rotation placements with Operations job family and asset Housing NSW. related roles and Flexible Work Practices Project • develop strategies to transfer knowledge across Housing NSW. The NSW Government encourages public sector agencies to develop The workforce planning process flexible employment arrangements. identified the asset roles as being Housing NSW began the Flexible most at risk. Up to five ‘sages’ will Work Practices Project in April 2008 be chosen to work with a SageCo to address how employees combine consultant as workers who: employment with other responsibilities, • have critical knowledge and such as family obligations, study and insights health care. • will reduce risk in the short to The project aims to: medium term if their knowledge is • identify existing flexible work captured practices in Housing NSW • will be ‘champions’ of knowledge • determine flexible work practices transfer. required now and in the next five The sage selection process was years completed by end June 2009. • compare the needs of staff against Planned activities for 2009/10 will the need to deliver services over the include an orientation workshop for next five years the sages, populating the knowledge framework, and completing an online knowledge capsule.
60 Housing NEW SOUTH WALES • develop options and Portfolio Strategy recommendations for flexible work CASE STUDY Housing NSW’s Portfolio Strategy practices across Housing NSW in aims to reconfigure public and Taking pride in maintenance the next five years. community housing to meet current Over the past year, a Flexible Work and future needs of client groups. Practices Reference Group was 2008/09 was the third year of established. It met four times and implementing the Portfolio Strategy consulted with staff on issues such with specific projects for: as flexible work options for frontline • stock renewal and replacement staff and ways to improve policy through new construction and implementation, communication and purchase accountability. • disposal of inappropriate stock The next stage of the project will be through sales and demolition and submitting key recommendations to the Housing NSW Executive and providing • refurbishing and converting Vicki Smyth’s townhouse in Macquarie options for attraction and retention existing dwellings. Fields reflects the immense pride she takes in her home. The dining room strategies. A review of the Portfolio Strategy is beautifully decorated, backyard is scheduled for 2009/10 and it will Field Work Standards manicured and the lounge room help Housing NSW to realign targets welcoming. The Field Work Standards identifies based on updated projections the minimum mandatory requirements on clients’ needs. More detailed Vicki has lived in the area for 18 years for Housing NSW staff to manage and feedback and analysis will permit and her house is one of several in control clients’ challenging behaviour Housing NSW to refine asset Macquarie Fields to be upgraded under when they visit clients in their homes. In planning and management at the Housing NSW’s Program of Works. 2008/09, Housing NSW reviewed and local level to meet the needs of Vicki’s house has a new kitchen, new revised the Field Work Standards to specific target client groups. bathroom, additional windows, and ensure they aligned with best practice. has been freshly painted and carpeted. New Maintenance Contract A new carport has been installed and In 2009/10, the training strategy for the the backyard extended and fenced in Corporate Standards for Field Work will New maintenance contracts for privacy. The renovation has given be piloted and implemented. for public housing across NSW her a renewed sense of ownership and commenced in October 2008. belonging to her community. Improving Asset The New Maintenance Contract Management is about: “One of the best parts about this upgrade has been the workers who • As the largest landlord in NSW, increasing the proportion of were so considerate of my needs and Housing NSW has a portfolio of some maintenance that is planned worked around me,” she said. rather than responsive 130,000 properties to maintain. To PHOTO: Vicki Smyth ensure that we continue to provide a • delivering more efficient and return on investment of the people of cost-effective maintenance and NSW, we are reassessing our asset • providing a better service to base and identifying ways of efficiently tenants through a regular asset maintaining existing properties, dwelling service. disposing of excess properties, and managing contractors.
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Housing NSW appointed six head Housing NSW expects to complete In 2008/09 Housing NSW completed contractors – Transfield Services, the program by 2016, allocating $15 low-level inspections of the whole Spotless, Lake Maintenance, million each year and working through portfolio through the property Programmed Maintenance Services, from the highest to the lowest risk assessment surveys (PAS). Mid-level PJS Building and RTC Facilities of properties. The total cost of the inspections were completed on over Management – to deliver maintenance program is currently forecasted at 2,000 buildings through the Property services to 22 contract areas. The $310 million for 81,000 properties. Assessment Survey Plus (PAS+). contracts run for five years, starting Structural engineers assessed over Fire-safety upgrading includes installing from 2008/09. Housing NSW will 200 buildings for the high-level sprinkler systems, compartmentation of undertake a review in 2010 in inspections and identified 34 that multi-unit buildings and improvements consultation with contractors that needed rectification. to building common areas including will lead to changes to contracting stair hallways. New paint technologies Housing NSW will develop an arrangements in 2009/10. can also assist in achieving fire safety evaluation methodology in 2009/10. Housing NSW spent $345 million on standards. The rectification work identified will be repairs and planned maintenance carried out in a planned manner over Housing NSW introduced new fire- during 2008/09, including: the coming year. related quality procedures within the • painting more than 10,000 general maintenance contract to Designing Out Maintenance properties protect the fire-safety upgrade works. All future maintenance contractors will Housing NSW introduced the Designing • repairing or replacing about 6,500 be trained on the fire safety manuals Out Maintenance project to test kitchens and to ensure any future maintenance innovations, such as using more robust • testing over 120,000 smoke alarms. work does not damage the installed construction for long-term rental protection. accommodation and environmental The focus for maintenance into sustainability features. A number of the future is to reduce the accrued Structural Integrity demonstration projects were used to maintenance liability. Housing NSW will test the assumptions. maintain dwellings at a good standard Housing NSW has a Structural Integrity so that we are seen in the community Program that provides a framework to The pilot projects were developed to as a good neighbour and tenants can assess consistently the structural risks test: be proud of the home they live in. We across buildings. The purpose is to • the building industry’s ability to will continue to improve homes to preserve buildings as well as the safety build more robust and sustainable keep pace with changing client needs, of tenants, staff, contractors and the dwellings general public. community expectations and new • items with a longer life cycle in order available technologies. Inspections are set at three levels. to reduce maintenance costs over The lowest level is a basic inspection the long term Fire Safety Upgrading Program across all properties and can trigger an • performance of materials and items Housing NSW completed the fourth inspection from the next level up. The in different climatic zones. year of its Fire Safety Program mid-level inspection targets buildings to all its multi-unit and attached with known risk factors (eg. age or The first of these demonstration accommodation. Over the past building type) or referrals from the projects at Webb Street, Parramatta five years, we undertook fire-safety low level. The high-level inspections, was completed in 2008/09 and handed improvements to 54,150 buildings coming from low and mid-level over to be managed by St George and dwellings (67 percent of the total referrals, involves a structural engineer Community Housing. fire safety program). providing a full assessment and Using lessons learnt from the diagnosis of underlying causes, as demonstration projects, Housing NSW well as rectification. developed new design requirements
62 Housing NEW SOUTH WALES in March 2009 which are being used potentially save tenants up to $5,000 to guide construction projects under in rent. Housing NSW will also CASE STUDY the Nation Building Economic Stimulus receive $175,000 additional rent by First sustainable building Plan (see Outcome 2, page 23). The having 100 properties occupied 140 demonstration project Designing Out Maintenance schedule days earlier. completed of materials has been incorporated The Department of Planning into design requirements for all new will evaluate Housing NSW’s developments. performance in 2009/10 to ensure Self-approval role for Housing the process is being administered NSW on housing projects responsibly. During 2008/09, NSW planning Improved Environmental legislation was amended to make Sustainability Housing NSW the approval authority As the largest landlord in Australia, for its medium-density housing Housing NSW can play an important projects (up to 20 units or 2 storeys). role in improving energy and water The self-approval function came A project in Webb Street, North efficiency by modifying housing into effect in April 2009 under the Parramatta, consisting of 12 one- assets and helping tenants use water Infrastructure State Environment bedroom and four two-bedroom and energy more efficiently through Planning Policy. By using the self- seniors living units, was one of the community awareness programs. approval powers, Housing NSW will be first demonstration projects under the Over time, Housing NSW will ensure able to deliver projects much sooner. Designing Out Maintenance program. that all housing assets incorporate The self-approval function will be some environmentally sustainable The project tested sustainable design incorporated into the Affordable Rental elements in a systematic and features and included photovoltaic Housing State Environment Planning strategically planned way. panels, smart water-saving systems Policy which will be before the NSW and insulation in the walls and roof to Parliament in July 2009. Environmental programs for reduce ongoing maintenance costs. Over the past year, Housing NSW residential dwellings Once completed, the properties were set up procedures for projects to be A number of environmental programs handed over to St George Community reviewed by independent planning were conducted in 2008/09 to Housing. experts before the final approval is improve the energy and water PHOTO: New demonstration project in Webb given. Stage 1 of the Nation Building efficiency of Housing NSW dwellings, Street, North Parramatta. Economic Stimulus Plan (see Outcome including installation of: 2, page 23) included 24 projects (159 • solar hot-water systems units) that were approved by the Chief Executive under the new procedures. • ceiling insulation As a result, the average approval took • solar photovoltaic panels and 40 days compared to the average 180 • water-efficiency devices. days under the previous system of submitting development applications to Replacing hot-water systems councils. To align with the Commonwealth Quicker approvals means completed Government’s policy to start phasing buildings that people are able to out electric storage hot-water occupy. Being able to move into social systems in 2010, Housing NSW will housing 140 days earlier can replace 12,000 electric storage hot- water heaters with environmentally
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friendly hot-water heating systems to assist measure and verify the by 2012. Housing NSW will receive anticipated greenhouse gas savings. $13.3 million from the NSW Climate Data will be collated and analysed for Change Fund for this. the Blacktown Solar Cities program In 2008/09, 38 solar hot-water in 2009/10 to assess whether solar heaters were installed in Housing photovoltaic systems are a suitable and NSW dwellings, with an average cost-effective technology to roll out in reduction of 24 percent in energy Housing NSW properties. use over 12 months following Water efficiency the installation. Housing NSW is developing a strategy to install Housing NSW has been progressively environmentally friendly hot-water implementing its water-efficiency heating systems throughout NSW. program for residents since 2006. During 2008/09, 13,347 dwellings Housing NSW commissioned the received water-saving showerheads University of NSW to undertake a and 22,582 dwellings received flow review of the replacement of hot- restrictors. Properties retrofitted with water systems and the report will these water savings devices save inform the strategy for delivering approximately 21 kilolitres of water the program. Over the next year, each year. an implementation framework will be developed for the rollout of Thermal comfort the program. improvement pilot Ceiling insulation This pilot program enables Housing NSW to assess the thermal efficiencies Some 4,023 dwellings located of different materials by retrofitting 12 in hot and cold climatic zones properties in Bourke. Eight properties received ceiling insulation to improve received external wall cladding, under thermal comfort and help residents batten roof insulation, ceiling insulation reduce their energy bills. The NSW and roof ventilators. Four properties Climate Change Fund provided received only one of the upgrade $4.2 million for the ceiling insulation measures. Data from these properties retrofit program which will save will be monitored over the next 12 approximately 2,011 tonnes of months to evaluate their thermal greenhouse gas emissions. efficiencies. Blacktown Solar Cities Environmental sustainability The Blacktown Solar Cities program, requirements for new residential funded by the Australian Greenhouse development Office, entails installing 100 solar hot- Under Housing NSW’s Design water heaters and 200 kW of solar Requirements (see page 63) for photovoltaic systems in Housing new residential development, new NSW properties. In 2008/09, solar requirements for environmental photovoltaic systems were installed sustainability were included, such as on 78 dwellings and five multi-unit six-star NatHERS energy efficiency complexes. This program also rating, ceiling insulation, solar hot-water includes installation of smart meters
64 Housing NEW SOUTH WALES heaters, rainwater tanks and other Pilot home energy project CASE STUDY measures to increase the energy and The NSW Department of water efficiency of new residential Environment Climate Change and Ceiling insulation program development. Water, in partnership with Housing In the coming year, Housing NSW NSW, undertook home energy will work with the NSW Department assessments in 210 social housing of Planning to obtain information on households in Orange and Bathurst. BASIX and NatHERS ratings for new Households that participated in the residential development to quantify program received a free energy and greenhouse gas and water savings. water saving kit. This program will be continuing in 2009/10. Stakeholder engagement on environmental sustainability Corporate Environmental Sustainability for Housing Housing NSW actively worked with tenants to encourage them to take up NSW Insulation is being installed in ceilings in homes across NSW to keep residents environmentally sustainable practices. In December 2008, the warm in winter and cool in summer and As part of the pilot environmental Environmental Sustainability in to reduce energy bills. education project, 135 social housing Housing NSW 2008/09–2013/14 residents attended a series of eight was launched. The strategy is Insulation retrofits started in April environmental workshops during Housing NSW’s commitment to: 2009 and approximately 4,023 homes received free insulation in south- April and May 2009 on how to save • improving environmentally eastern NSW, New England and the energy at home and sustainable living. sustainable housing These workshops were conducted in Orange/Bathurst area. • adopting the principles of partnership with the City of Sydney “I think it definitely has made a ecologically sustainable Council and Marrickville Council, the difference. I have really noticed a development in managing our NSW Department of Environment, difference in the bedrooms,” Kathleen, social housing system Climate Change and Water, and The an Orange resident, said. Watershed (a Sustainability Resource • reducing carbon emissions and Eva and Dave have gas and electric Centre in Newtown). resource consumption and heating in their home. “I think it’s made Housing NSW, in partnership with the • leading by example and a big difference. It seems to be holding City of Sydney, Marrickville, Randwick supporting sustainable practices the heat in the house better. We are and Canterbury councils, received among our tenants. quite happy with it,” Dave said. an Environmental Trust grant of The strategy will be reviewed and $1.75 million to deliver environmental updated on an annual basis. sustainability programs to low income, Aboriginal and culturally and Environmental sustainability in linguistically diverse communities over Housing NSW offices the next three years. Housing NSW commenced a In the coming year, Housing NSW will number of programs to improve continue to work with local councils to its environmental sustainability and engage with social housing residents assist staff to adopt environmental on environmental issues. In addition, sustainability practices. These Housing NSW, through its community included: regeneration activities will integrate • conducting ‘Go Green’ seminars environmental programs into priority attended by 122 staff members social housing areas.
ANNUAL REPORT 2008/09 65 06
• establishing six green teams in In 2008/09, 31 percent of fuel Housing NSW offices in Maroubra, purchased for the corporate fleet was Wollongong, Mt Druitt, Fairfield, ethanol 10, which exceeds the NSW Coffs Harbour and Orange Government’s target of 20 percent. • providing $6,000 of funding In the coming year, Housing NSW for initiatives, such as recycling staff will be encouraged to adopt programs, purchasing energy environmental sustainability practices at efficient appliances and installation work and at home. of sensor lighting • conducting staff engagement Information Systems programs. By using technology effectively, In 2008/09, Housing NSW Housing NSW will meet its objectives introduced a policy to only purchase of delivering a cost-efficient and A4 white copy paper with recycled sustainable business. content in all its offices, 99 percent Project Meridian of A4 white copy paper purchased by Housing NSW contained some Project Meridian aims to replace the recycled content. This exceeds existing Integrated Housing System the state government target of 85 (IHS) with Housing Operations, percent of copy paper purchased Management and Extended Service containing recycled content by 2014. (HOMES), which will provide improved Housing NSW purchased 41,985 capabilities for the management of reams of A4 white copy paper during clients and assets. 2008/09 compared to 35,365 reams In 2008/09, a large number of the in 2007/08. new modules have been delivered We recycled 14.69 tonnes of paper by Northgate Public Services and and 3.86 tonnes of other recyclables were installed in the development in Ashfield in 2008/09 which environment. Testing and configuration represents 43.6 percent resource was completed and data migration had recovery of all waste generated. commenced. The redesign of the client and assets page on the intranet was The 13 largest office buildings had commenced to support the delivery of energy and water audits and received the system. a National and Built Environment Rating System (NaBERS) energy The project was on budget for 2008/09 rating. Seven buildings achieved a and will go live in mid to late 2010. NaBERS energy rating of 4.5 stars In the second half of 2009, an audit or more. review will be assessing project Housing NSW is trialling video management, data conversion and conferencing in four locations to user acceptance test planning. In reduce travelling by staff and to 2009/10 configuration, testing, data improve efficiencies. migration and training delivery activities will continue.
66 Housing NEW SOUTH WALES Risk Management and Risk Management CASE STUDY Procurement The Risk Management and Going green in Housing Effective risk management increases Audit Committee monitors risk Housing NSW’s ability to meet management processes and corporate objectives. It focuses on systems of internal audit and control. forward planning and ensures informed The committee met five times this decisions are made about resource use year and provided advice to the and service delivery. Specialist staff with Executive. (For more information expertise in risk assessment are able on the Risk Management and Audit to provide the Executive with up-to- Committee, see Appendix 3 date information to make management (page 73). decisions for Housing NSW’s future. During 2008/09, the Executive Governance identified, assessed and verified existing mitigation strategies for The Environmental Sustainability in In 2008/09, Housing NSW the organisation’s strategic risks, Housing NSW 2008/09 – 2013/14 implemented new governance as well as reviewing this work on a was launched on 11 December 2008, arrangements which better support quarterly basis. This process is to following consultation with residents, decision making and the management continue in 2009/10 and will include social housing providers, local of Housing NSW’s strategic goals re-evaluation and validation of the councils, building/architect groups, and operational objectives. A revised organisation’s high-level environmental groups, government Executive Committee is responsible for: operational risks. agencies and contractors. • strategy and governance matters Over the past year, Housing NSW The strategy sets a new direction • overseeing the Nation Building and has improved its organisational risk to reduce Housing NSW’s carbon Economic Stimulus Plan management by: emissions and resource consumption and ways to work with residents, • overseeing the Housing Reform • optimising its insurance program Aboriginal and community housing program and (see Appendix 16, page 95) providers, suppliers and contractors • reviewing financial and performance • progressively integrating an to adopt environmentally sustainable reports. Enterprise Risk Management practices. It also aligns with the NSW A new Policy Committee as well as Framework, based on AS/ Government Sustainability Policy and a new Social Housing Operations NZS4360:2004. assists in meeting the Government’s commitment of becoming carbon Committee have been established For injury management performance, neutral by 2020. to oversee public and community insurance savings and costs, housing. Existing committees which and summary of standard risk support governance remain in place, management activities, see Appendix including the Risk Management and 7 page 83, and Appendix 16 Audit Committee, the Information page 95. Management Steering Committee and During 2009/10, we will continue the Asset Committee. to integrate an Enterprise Risk These governance arrangements Management Framework, with are regularly reviewed to ensure they regular Executive review of strategic support robust management and and high-level operational risks. decision-making processes.
ANNUAL REPORT 2008/09 67 06
Business Assurance Other achievements during 2009/10 Tenant Fraud Amnesty included: Housing NSW’s Business Assurance The Housing Act was amended in Unit works to prevent and investigate • developing a probity and corruption April 2008 to improve Housing NSW’s instances of fraud, corruption prevention framework for Housing ability to prevent, detect, investigate and misconduct, and to provide NSW’s component of the Nation and prosecute tenant fraud matters. reassurance to the Executive on Building and Economic Stimulus An amnesty was introduced from governance through an internal Plan July to October 2008 to encourage audit program. • employing two Business Assurance tenants to come forward and have any Officers (Aboriginal) to develop Housing NSW has a number of discrepancies in their circumstances strategies and resources to support mechanisms through which staff, corrected. People who came forward Housing NSW’s Aboriginal staff to clients and members of the public voluntarily could have their debt meet the challenges they face in can report instances of suspected waived and be protected from criminal their day-to-day work corruption or misconduct. From May prosecution for housing fraud. The 2008, all allegations made about clients • providing regular training on Housing cost of running the amnesty was go to the newly established Tenant NSW’s Code of Conduct and Ethics, $0.2 million. Fraud Unit. Business Assurance now which is mandatory for all staff, on During the amnesty period: focuses on reports made about staff 18 occasions, involving 258 staff and • 4,408 nominations were received, and contractors to Housing NSW. • providing training on managing the majority of which related to From 1 July 2008 to mid June 2009, conflicts of interest for staff on 16 changes in household members Business Assurance investigated 115 occasions, involving over 300 staff. and income allegations received from all sources. Electronic Records and • 1,702 people came forward Over the past year, 11 audits were Document Management voluntarily and had their household completed or nearing completion details corrected, resulting in the – Digital Client Records with findings presented to the Risk waiving of a debt of $2.551 million. Management and Audit Committee. Housing NSW moved from using Rental subsidy adjustments have Because of the inclusion in the 2008/09 paper-based client files to digital client resulted in an extra $2.782 million in Internal Audit Plan of major and files, with all new client records kept rent for the next year and complex ongoing audit work monitoring electronically on computer from 15 • 1,273 matters were tip offs from third the implementation of Project Meridian, June. Documents lodged over the parties and have been investigated three audits on the agreed 2008/09 counter are now scanned and returned. and have resulted in debts to the Plan have been deferred to 2009/10. Documents lodged by mail are scanned value $0.15 million being raised. and destroyed. In 2009 the Chief Executive directed Rental subsidy adjustments will that copies of all probity audit and To implement the new process, a new result in an extra $0.5 million in rent assurance reports commissioned Records Management Policy was for the next year. across Housing NSW were to be introduced during 2008/09. Office Information about allegations of provided to the Risk Management and equipment needed to be adapted with housing fraud continues to be received Audit Committee for review. Three 167 scanners installed in 65 offices. by Housing NSW through the Housing probity reports were considered by the During the year, 300 champions were Contact Centre. Committee. trained, who in turn trained another 1,100 staff. Procurement Savings The digital client records is the first The procurement savings project is stage in introducing digital records expected to deliver $13.2 million in across Housing NSW. Digital savings over four years in the areas administrative records will of insurance, telecommunications, be progressively introduced over stationery, imaging multi-device, air two years.
68 Housing NEW SOUTH WALES travel, contracting temporary staff and Finance and Reporting policy revisions for temporary staff. The total savings identified across Blueprint Program these categories for 2008/09 was $4.3 The Blueprint Program aims to million. The target for 2008/09 has optimise finance, planning and been met and/or been greater in most reporting functions to meet Housing of the categories. NSW’s business requirements for Savings not realised in 2008/09 for improved decision making, costs imaging devices and temporary staff reduction, and medium to long-term are expected to be realised in 2009/10 financial sustainability. with the introduction of the new As part of the Program during whole-of-government Temporary Staff 2008/09, Housing NSW: Contract and the Businesslink shared service Imaging Device project. • delivered the Finance for Non- Finance Staff Development Housing NSW will continue to monitor Program to over 300 staff and report against expenditure in order to exceed the 2009/10 targets. • migrated Special Funds financial data from SUN to the SAP Savings Implementation Plan financial system as well as the The Savings Implementation Plan, fixed assets data (not already approved by the Wages Implementation maintained in SAP) to SAP Group, Department of Premier and • implemented the Major Projects Cabinet, on 29 April 2009, provides reporting savings which are achievable and will be sufficient to fund employee • implemented the Chart of wage increases as specified in the Accounts General Ledger Memorandum of Understanding rationalisation between the NSW Government and the • developed and released the Public Service Association of NSW for online finance knowledge base, 1 July 2008 until 30 June 2010. The incorporating policy, processes Plan includes actions to: and procedures • intensively manage excess • developed a Property Asset employees Reporting Framework and • reduce contractor costs • rolled out P-cards (or payment • reduce the number of non-frontline cards) in Ashfield. temporary staff With the successful completion of • directly pay accommodation costs these activities the Blueprint Program for travelling staff has been decommissioned. A • reduce excessive accrued leave number of other efficiency projects liabilities identified under the Program will • reduce workers’ compensation be pursued as business as usual premium. projects. A number of actions, such as the reduction in the number of temporary staff, commenced during 2008/09.
ANNUAL REPORT 2008/09 69 Appendices
All Housing NSW information provided in the appendices List of tables Page includes information and statistics for Community Housing A.12 Agency of injuries 84 Division, Home Purchase Assistance and Resitech, unless A.13 Injury management 84 otherwise indicated. A.14 Community Housing Assistance Program 87 – leasing subsidies Appendices Page A.15 Crisis Accommodation Program – leasing subsidies 88 1. Guarantee of Service 71 A.16 Resourcing agencies grants 89 2. Code of Conduct and Ethics 72 A.17 Community housing resourcing grants 89 3. Management and structure 72 A.18 Maintenance grants 89 4. Executive officers 76 A.19 Property Transfer Program maintenance grants 89 5. Human resources 81 A.20 Tenancy Guarantee grants 89 6. Equal employment opportunity 82 A.21 Housing Communities Assistance grants 90 7. Occupational health and safety 83 A.22 Community Renewal grants 90 8. Disability plans 84 A.23 Tenant participation grants 90 9. Ethnic Affairs Priorities Statement 86 A.24 Other grants 91 10. Property disposal 87 A.25 Consultants paid in excess of $30,000 92 11. Funds granted to non-government 87 A.26 Consultants paid under $30,000 93 community organisations A.27 Client feedback statistics 93 12. Research and development 92 A.28 Results of first-tier appeals 94 13. Consultants 92 A.29 Second-tier appeals hearing results 94 14. Consumer response 93 A.30 Second-tier appeals final outcomes 94 15. Payment of accounts 94 A.31 Community housing appeals 2008/09 94 16. Risk management and insurance activities 95 A.32 Total accounts paid on time each quarter 94 17. Investment performance 95 A.33 Ageing analysis of accounts payable balances 94 18. Liability management performance 96 A.34 Insurance expenses in 2008/09 95 19. Credit card certification 96 A.35 Debt performance 96 20. Freedom of information 96 A.36 New freedom of information (FOI) applications 96 21. Privacy management plan 101 A.37 Discontinued FOI applications 97 22. Legislation and legal changes 101 A.38 Completed FOI applications 97 23. Publications 102 A.39 FOI applications granted or otherwise available in full 97 24. Annual report production costs 104 A.40 FOI applications granted or otherwise available in part 97 25. Where to find us 104 A.41 Refused FOI applications 98 A.42 Exempt documents 98 List of tables Page A.43 Ministerial certificates 99 A.1 Executive attendance at meetings 72 A.44 Formal consultations 99 A.2 Risk Management and Audit Committee meetings 73 A.45 Amendment of personal records 99 A.3 Representation on external committees 74 A.46 Notation of personal records 99 A.4 Senior executive positions by gender and SES level 76 A.47 Fees and costs 99 A.5 Overseas travel 81 A.48 Fee discounts 99 A.6 Staff numbers 81 A.49 Fee refunds granted due to significant 99 A.7 Number of employees by category 81 correction of personal records A.8 Trends in the representation of EEO groups 82 A.50 Days taken to complete request 100 (as at 30 June 2009) A.51 Processing time for number of 100 A.9 Trends in distribution of EEO groups 82 completed FOI applications A.10 Total incidents reported 83 A.52 Number of reviews completed 100 A.11 Nature of injuries 84 A.53 Results of internal reviews 100 A.54 Fees and charges for applications 101
70 Housing NEW SOUTH WALES 1. Guarantee of Service Responding to tenant complaints and comments Responsibility We aim to: As an agency of the NSW Government, we have a • respond to correspondence within 15 working days, either by responsibility to: phone or letter • tell clients about the outcome of a complaint and the action • efficiently and effectively implement the policies of the being taken within 15 working days and NSW Government • provide access for all clients to our formal complaints and • obtain good value for money and make the best possible use feedback system. of public resources and property • comply with all proper instructions and directions, and Maintaining homes act in accordance with the spirit and the requirements We aim to: of the law • maintain clear and sufficient documentation to support • maintain our properties in accordance with the residential decisions we have made tenancies legislation • not allow any official information to be misused and • carry out urgent repairs (where there is a threat to health, safety or security) within four hours of the client notifying • provide accurate, timely, honest and balanced advice as well Housing NSW as seeking to resolve ethical dilemmas. • complete other urgent repairs by 6.00 pm on the next working Housing NSW aims to provide its services in a way that is: day and • fair and reasonable • program other repairs within a reasonable time, providing • prompt and efficient appropriate advice to the client. • accurate and honest The way we treat each other • private and confidential and We aim to: • appropriate to people’s needs. • support colleagues and treat them with courtesy and respect Clients can expect Housing NSW staff to: • have concern for the welfare of others • be courteous, prompt, efficient and impartial • cooperate and work together as a team, sharing tasks fairly • give information and advice clearly and simply • support training and development initiatives, as they benefit • make sure clients receive what they are entitled to, individuals and Housing NSW not just what they ask for • encourage open communication and embrace change as a • keep official information private and confidential and positive aspect of work • respect individual differences. • evaluate performance on the quality and not just the quantity of work Service delivery • make sure our work environment is safe We serve our clients by: • respect individual differences and • ensuring information about our services is freely available to all, • adhere to the principles of equal employment opportunity. including interpreter services for those who need them • making fair decisions that are open to scrutiny The way we treat those outside Housing NSW – suppliers • providing clear and accurate advice about our decisions • informing clients of the reason for our decisions and When dealing with suppliers we aim to: • advising clients of decisions in a timely manner. • act fairly • honour agreements we have made with others who act in Consulting with tenants and staff good faith and We aim to: • expect high ethical standards from others. • consult with tenants and other residents when planning and These standards are in accordance with our contract delivering services and standards and we reserve the right not to deal with suppliers • consult with staff and unions to make sure staff are sufficiently who breach them. trained to deliver high-quality services.
ANNUAL REPORT 2008/09 71 Appendices
The way we treat those outside Housing NSW functioning as Housing NSW’s Executive Board. It assesses – community groups major risks to the business and ensures Housing NSW has policies and procedures to satisfy its legal and ethical We will consult with community groups when appropriate and responsibilities. aim to: The Executive Team was in operation throughout the year, and • act with courtesy and care held governance meetings, strategy meetings and Executive • be candid, honest and respect confidences and Committee meetings on a regular basis. The Chair rotates at each meeting. • seek to understand the group’s position so we can find solutions to problems. Table A.1 Executive attendance at meetings Executive Quarterly The way we treat those outside Housing NSW Governance Strategy Committee Business – other government departments meetings1 meetings2 meetings Review Name attended attended attended meetings When working with other government departments we aim to: Mike Allen 7 5 8 4 • seek to achieve common goals Chief Executive Paul Vevers 7 5 8 4 • encourage open communication and Stephen McIntyre 4 5 8 3 • be proactive in solving problems. Paul Gilbertson 6 5 NA 1 2. Code of Conduct and Ethics Colleen Dreis 6 6 7 4 Housing NSW’s Code of Conduct and Ethics sets out the Cliff Haynes 7 6 6 4 standard of professional and ethical conduct expected of Maura Boland 5 4 8 4 all Housing NSW staff, consistent with NSW public sector Ken Bone 4 2 NA 2 principles of conduct. The driving principles of the Code are: Brodie Druett 6 3 NA 3 • respect the law and the system of government Pauline McKenzie 4 NA 8 4 • respect all people Kathryn Roil 6 2 NA 3 • act with honesty and integrity Michelle Haerewa 5 6 NA 1 • use resources with economy and efficiency. Mark Reader 5 2 NA NA A comprehensive review of the Code commenced in 2007/08 Leonie King 7 6 8 3 and a revised version was launched by Housing NSW’s Chief Donna Lantavos 4 3 6 NA Executive, Mike Allen and the Commissioner for the Independent Julian Neylan 4 6 NA 1 Commission Against Corruption, the Honourable Jerrold Cripps Karen Fletcher 2 NA NA NA QC, on 8 July 2008. Tony Rigney 2 NA NA 1 Housing NSW regularly reviews the Code to ensure that it is Meg Zvirubulis 4 5 6 NA up-to-date with current challenges. The Statement of Business Ethics, designed for our external commercial partners, emulates Ray Brincat 1 NA NA NA the principles of the Code, setting out the kind of ethical Alison Shearer 1 NA NA NA behaviour that Housing NSW will bring, and what is expected of Mark Shepherd 2 1 7 3 commercial partners in dealing with Housing NSW and clients. Jill Simpson 4 2 NA 1 Code of Conduct training is mandatory for all staff working Stephen Shanahan 1 NA NA NA with Housing NSW for more than three months. Since 2001, Mark Byrne 1 NA NA NA over 3000 staff have been trained by Housing NSW in the Lance Carden 1 NA NA NA Code. In 2008/09, 18 sessions were run for 275 staff on Code Adam Summons 4 NA NA 4 of Conduct and 14 sessions for 299 staff on how to manage conflicts of interest. Next year, an e-learning Code of Conduct Melissa Gibson NA 5 NA NA refresher module will be available for staff who have not had Deborah Georgiou NA 6 NA 1 training for more than two years. Sharon Speller NA 1 NA NA Helen O’Loughlin NA 1 NA NA 3. Management and Structure 1 No meetings held in December 2008 or February 2009. Governance meetings Housing NSW’s Executive Team discontinued after the Governance and Strategy meetings were combined into the Executive meetings, commencing in February 2009. The Executive Team reviews, approves and monitors corporate 2 No meetings held in August 2008, September 2008 and January 2009. Strategy strategies, plans, policies and performance, effectively meetings discontinued after the Governance and Strategy meetings were combined into the Executive meetings, commencing in February 2009.
72 Housing NEW SOUTH WALES Number of Governance meetings held in 2008/09: 7 Community Housing Advisory Committee Number of Strategy meetings held in 2008/09: 6 The Community Housing Advisory Committee was established Number of Executive Committee meetings held in 2008/09: 6 in 2002 to advise the Executive Director Community Housing Quarterly Business Reviews held in 2008/09: 4 Division, Chief Executive Housing NSW and the Minister for Housing on strategic issues in relation to the provision of Housing NSW significant committees community housing in NSW. The committee consists of eight non-government members. The Executive Team appoints additional committees to advise the Executive in key areas, affecting the organisation. These In January 2009, five new members were appointed and committees perform a critical role in the practice of corporate Professor Bill Randolph was appointed as the new Chair. governance within Housing NSW. The significant committees The Committee met four times during 2008/09. operational as at 30 June 2009 are described below. Members Risk Management and Audit Committee • Professor Bill Randolph, Chair, community housing policy The Risk Management and Audit Committee monitors Housing • Mr Graham Brook, Member, community housing finance NSW’s risk management processes and systems of internal • Mr Chris Jeffries, Member, cooperative housing audit and control, and oversees Housing NSW’s corruption • Ms Nazha Saad, Member, housing associations prevention framework and activities. It operates under a • Mr Brian Murnane, Member, church sector charter established to align with the Blue Ribbon Report on • Dr Vivienne Milligan, Member, affordable housing Audit Committees. It provides advice to the Chief Executive by reviewing and monitoring Housing NSW’s risk, control • Ms Eleri Morgan-Thomas, Member, policy development, and governance environment, audit and financial reporting service delivery and housing finance processes. • Mr Frank Lyons, Member, service delivery and policy In January 2009, the Risk Management and Audit Committee development charter was reviewed by the Chair and the Chief Executive. • Ms Leonie King, Housing NSW representative. The review coincided with the restructuring of Housing NSW Information Management Steering Committee and provided a timely opportunity to amend membership of the Committee to better reflect executive responsibilities of its The Information Management Steering Committee was oversight role. established to oversee information communications and The Risk Management and Audit Committee met six times in technology initiatives, strategies and decisions. In addition to 2008/09. ensuring projects and initiatives align with corporate priorities, the committee provides opportunity to discuss and progress information communications and technology issues. Table A.2 Risk Management and Audit Committee meetings All information communications and technology projects are Members Position Meetings attended submitted to the committee before commencement. Business C Holley External Chair Director Hill Rogers 6/6 cases, project briefs (where the cost exceeds $30,000) and issues for resolution which have a high impact on projects are P Housden Independent Member 4/6 presented for discussion or endorsement. Major information communications and technology policy and procedure M Allen Chief Executive 5/6 changes are presented to the committee for consideration Executive Director Asset Division from and endorsement. S McIntyre January 2009 2/2 The committee met 10 times in 2008/09.
C Dreis Director Governance and Regulation 5/6 Members Executive Director Business • Executive Director Business Management and Governance C Haynes Management and Governance 4/6 (Chairperson) Executive Director, Community • Executive Director Housing Services (or nominee) L King Housing Division from January 2009 2/2 Executive Director Housing Services • Executive Director Assets P McKenzie from January 2009 1/2 • Executive Director Community Housing • Executive Director Policy and Strategy Representatives from the NSW Audit Office and the organisation • Chief Financial Officer that holds the current internal audit contract attend by invitation. • Chief Information Officer • Chief Information Officer NSW Businesslink
ANNUAL REPORT 2008/09 73 Appendices
Asset Committee The Property Transfer Program relies on the Asset Committee for strategic direction and decision making, a managers group The Asset Committee was established as a standing committee to manage day-to-day functioning of the program and an reporting to the Executive on asset policy and strategy, providing operational group, comprising stock transfer coordinators at oversight and approval of key asset decisions and processes to the local level. ensure alignment with external requirements, consistent application of approval processes and monitoring the progress Office of theR egistrar — Community Housing of the Portfolio Strategy and Long-term Asset Plan. The Asset Steering Committee Committee met 14 times in 2008/09. These meetings are convened by the Office of the Registrar. Members Housing NSW provides input to the process of implementing the • Chief Executive new registration process of housing providers who have current, • Executive Director Assets – Chair supported housing community leases with Housing NSW. • Executive Director Policy and Strategy Housing Services Executive Meeting • Executive Director Housing Services These meetings are aimed at ensuring key operational sections • Executive Director Community Housing of the agency are kept informed of current issues and can • Executive Director Strategic Projects debate and inform the development of new strategies and initiatives which will impact on service delivery. Stock Transfer Steering Committee Housing NSW Office Accommodation Strategy The Stock Transfer Steering Committee was established to oversee the development and approval of strategies, plans, Committee policies and procedures for the Stock Transfer Program. This committee works with Housing Services Operations, It is also responsible for identifying and addressing barriers Businesslink, consultants and other divisional representatives to implementation, recommending and informing changes to to review, evaluate and re-engineer office accommodation Housing NSW policies and overall reporting. standards, demand studies and service delivery practices and With the completion of the Stock Transfer Program in June issues. 2008, the steering committee ceased. The Property Transfer Representation on external committees Program which builds on the Stock Transfer Program formally commenced in January 2009, with a different governance Housing NSW is represented on a number of external structure and meeting arrangements. committees.
Table A.3 Representation on external committees Committee Housing NSW Representative Position AHURI Limited Board Mike Allen Chief Executive Businesslink Audit Committee Mike Allen Chief Executive CEOs Network Meetings Mike Allen Chief Executive COAG Housing Working Group Meeting (Jan – end Oct 2008) Mike Allen Chief Executive Housing Ministers Advisory Committee (effective April 2009) Mike Allen, Chair Chief Executive Justice and Human Services CEOs Forum Mike Allen, Chair Chief Executive Metropolitan CEOs Group (quarterly) Mike Allen Chief Executive Nation Building and Jobs Plan Taskforce Meetings Mike Allen Chief Executive (monthly – April 2009 onwards) NSW Businesslink Board (every 2nd month, Mike Allen Chief Executive unless required monthly) COAG Housing Working Group Meeting (Jan – end Oct 2008) Stephen McIntyre Executive Director Policy, Strategy and Finance COAG NSW Mental Health Working Group Melissa Gibson Director Housing Policy and Partnerships COAG National Affordable Housing Agreement Sub-committee Stephen McIntyre Executive Director Policy, Strategy and Finance (concluded Dec 2008) Nation Building NSW Taskforce Paul Vevers Coordinator Economic Stimulus Package NSW Businesslink Board (every 2nd month, A/Executive Director Business Management and Cliff Haynes unless required monthly) Governance (attends meeting not on Board) Stephen McIntyre1 Executive Director Policy, Strategy and Finance Policy and Research Working Group Maura Boland Executive Director Policy and Strategy Stephen McIntyre2 Executive Director Policy, Strategy and Finance Human Services and Justice Senior Officers Group Maura Boland Executive Director Policy and Strategy Housing Ministers Advisory Committee (effective April 2009) Maura Boland Executive Director Policy and Strategy
74 Housing NEW SOUTH WALES Table A.3 Representation on external committees (continued) Committee Housing NSW Representative Position Senior Officers Group on Child Protection Melissa Gibson Director Housing Policy and Partnerships Premier’s Council on Active Living Melissa Gibson Director Housing Policy and Partnerships Senior Officers Group on Priority S3 (Obesity) Vivian Hanich A/Director Service Programs Department of Corrective Services R2 State Plan Committee Melissa Gibson Director Housing Policy and Partnerships Melissa Gibson, Chair Director Housing Policy and Partnerships Maura Boland (part year) Executive Director Office of Community Housing Leonie King (part year) A/Executive Director Community Housing Division Housing and Human Services Seniors Officers Group Ken Bone A/General Manager Greater Western Sydney Division Jo Lawrence (part year) Director Service Programs Vivian Hanich(part year) A/Director Service Programs Maggie Smyth Manager Housing Partnerships Intellectual Disability and the Criminal Justice System Melissa Gibson Director Housing Policy and Partnerships Senior Officers Group on Intellectual Disability and Melissa Gibson Director Housing Policy and Partnerships Criminal Justice Senior Officers Committee on Drugs and Alcohol Melissa Gibson Director Housing Policy and Partnerships Interagency Standing Committee on Disability Melissa Gibson Director Housing Policy and Partnerships Maggie Smyth, Interagency Response to Young People at Risk Working Group Manager Housing Partnerships Sue Taylor, Sharon Gudu Towards 2030 Interagency Working Group on Ageing Maura Boland Executive Director Policy and Strategy NSW Public Sector Committee Michelle Haerewa Chief Financial Officer Two Ways Together Coordinating Committee Melissa Gibson Director Housing Policy and Partnerships Home Ownership on Indigenous Land Deborah Brill A/Manager Housing Assistance Policy Walgett Repairs and Maintenance and Subdivision Deborah Brill A/Manager Housing Assistance Policy Joint Steering Committee of the Remote Indigenous Housing Maura Boland Executive Director, Policy and Strategy National Partnership Deborah Brill A/Manager Housing Assistance Policy Keep Them Safe Senior Officers Group Melissa Gibson Director Housing Policy and Partnerships Domestic Violence Intervention Court Model Senior Officers Group Nada Nasser Director Product Strategy and Development Senior Officers Group on Families NSW Melissa Gibson Director Housing Policy and Partnerships Government Response to the Inebriates Report Maggie Smyth, Manager Housing Partnerships Implementation Taskforce Sue Taylor, Sharon Gudu Joint Housing, Local Government and Planning Working Group Helen O’Loughlin Director Centre for Affordable Housing (National) – is likely to be superseded by the NAHA Senior Officers Group on Mental Health Melissa Gibson Director Housing Policy and Partnerships National Committee for Housing Information Nellie Hall Manager Housing Market Analysis and Research Network of Government Agencies (NOGA) on Gay, Lesbian, Blanca Benedicic Senior Policy Officer Product Strategy and Development Bisexual and Transgender People Responding to Abuse of Older People Training Jocelyn Oatley Principal Policy Analyst Product Strategy and Development Steering Committee Child Wellbeing Unit Implementation Group Nada Nasser Manager Product Strategy and Development Melissa Gibson, Chair Director Housing Policy and Partnerships Manager Product Nada Nasser Strategy and Development Housing NSW Tenant Connect Steering Committee Jocelyn Oatley Principal Policy Analyst Product Strategy and Development Laura Wooden Senior Project Officer Product Strategy and Development Housing and Homelessness Information Management Group Nellie Hall Manager Housing Analysis and Research Mike Allen, Chair Chief Executive Homelessness Intervention Project – Pauline McKenzie A/Executive Director Housing Services Project Management Team Maura Boland Executive Director Policy and Strategy John Macmillan Director Homelessness Unit Chair: Maura Boland Executive Director Policy and Strategy Homelessness Action Plan Working Group John Macmillan Director Homelessness Unit Maura Boland Executive Director Policy and Strategy The Housing & Mental Health Partnerships Senior Melissa Gibson Director Housing Policy and Partnerships Executives Meeting Leonie King A/Executive Director Community Housing Division John Macmillan Director Homelessness Unit State Plan Priority R4 Volunteering Senior Officers Group 2008/09 Raquel Carvajal Manager Community and Tenant Participation DPC Youth Conduct Orders Working Party Judith Hoad Principal Policy Officer Community Regeneration DPC Antisocial Behaviours Pilot Project Judith Hoad Principal Policy Officer Community Regeneration
ANNUAL REPORT 2008/09 75 Appendices
Table A.3 Representation on external committees (continued) Committee Housing NSW Representative Position Vivian Hanich Director Community Regeneration Unit Community Regeneration Expert Advisory Committee Galina Laurie A/Director Community Regeneration Unit Vivian Hanich Director Service Programs MOU Steering Committee Housing NSW and NSW Police Force Judith Hoad Principal Policy Officer Community Regeneration Human Services & Justice Metropolitan Sydney Regional Network (formerly known as Inner West Human Services Catherine Haines Area Director Central Sydney Division Seniors Officers Group) NSW Chief Information Officer Executive Council Vladas Leonas Chief Information Officer Organisation Improvement Antisocial Behaviour Pilot Program – Eastern Suburbs Graham Dal Santo Area Director Central Sydney Division Antisocial Behaviour Pilot Program – Leichhardt/Glebe Catherine Haines Area Director Central Sydney Division (formerly known as Glebe Interagency Case Coordination Group) Sydney Mega Crime Prevention Partnership Meeting Meghan Hibbert Area Director Central Sydney Division Domestic Violence Taskforce Kylie Saunders Antisocial Behaviour Coordinator Northern NSW Division Brodie Druett General Manager Southern and Western Division Whole-of-government Seniors Officers Group – Dubbo Mark Byrne Area Director Southern and Western Division Colleen Dreis, Chair Director Governance and Regulation Leigh Place Retirement Housing Board Ray Brincat Area Director Central Sydney Division 1 attendance was from July 2008 to Jan 2009 2 Ibid
4. Executive Officers Number of Executive positions (as at 30 June 2009) Table A.4 Senior Executive positions by gender and SES level SES Level 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 7 1 1 1 1 1 1 1 1 1 6 0 0 0 0 1 11 1 1 0 5 2 3 2 21 1 12 1 1 4 4 12 13 12 142 16 12 12i 14 8 3 4 4 3 2 2 33 3 2 1 2 3 6 3 3 2 3 3 3 2 1 1 2 0 0 0 0 0 0 0 Total SES 23 29 21 22 23 21 21 22 16 officers Total female 8 8 8 4 6 9 8 8 9 officers
i 1 vacant ii 4 vacant 1 DDG position – technically vacant 2 EDPS&F technically vacant 3 1 vacant (CIO position)
Housing NSW senior officers (SES) Cliff Haynes A/Executive Director Senior officers (SES positions and their qualifications Business Management and Review as at 30 June 2009) BComm, FCPA, FLGMA Executive Team Leonie King Mike Allen A/Executive Director Community Housing Chief Executive Housing NSW BBus, CPA Grad Dip UE Mgt Stephen McIntyre Maura Boland A/Executive Director Assets A/Executive Director Policy and Strategy BEng (Hons), Grad Dip Mgt, Grad Dip Env Stud BSc (Hons), Grad Dip Comm Mgt, MAppSc Pauline McKenzie (Communication Management) A/Executive Director Housing Services BZoo, LLB
76 Housing NEW SOUTH WALES Mark Shepherd Mike Allen A/Executive Director Strategic Projects Chief Executive, Housing NSW, SES 7 BE (Civil), MBA, MICD Remuneration package – $349,650 Additional temporary position related to the NBESP Period in position – 1 July 2008 to 30 June 2009 Paul Vevers Results A/Coordinator Economic Stimulus Package The Minister has indicated his satisfaction with Mr Allen’s BA (Hons), Dip Mgt Studies, Cert Qual Soc Wk performance for the period of his appointment with regard to the Other senior executive officers following specific responsibilities. The Minister is also satisfied Natalie Berney with Mr Allen’s performance as the acting Chief Executive Officer General Manager Assets of the Aboriginal Housing Office. RNS, BA, MBus, MPubHlth Policy advice Ken Bone Advice has been provided on a range of policy issues across A/General Manager the housing portfolio. Over the past year, policy advice has been Greater Western Sydney Housing Services submitted to the Minister on a range of issues, including the BEc National Reform Agenda, community housing, homelessness Mark Craig and the implementation of the Nation Building Economic Chief Financial Officer Stimulus Plan in NSW. BA (Hons) and Chartered Accountant (CA) Significant relationships Brodie Druett A/General Manager As a member of the Housing Ministers Advisory Committee, Mr Southern and Western NSW Housing Services Allen continued to present Housing NSW’s policy position and GradCert Soc Sc in Housing Management and Policy to develop ongoing relationships with interstate counterparts and other government agencies. This was a key relationship Melissa Gibson in negotiations with the Commonwealth and other states and Director Housing Policy and Partnerships territories on the National Affordable Housing Agreements BA (Hons) Psych implemented during 2008/09. Vladas Leonas On 1 July 2008, Mr Allen was appointed as Chair of the Chief Information Officer Human Services CEOs Committee. The committee continues MSc (Computer Science), PhD (Computer Science) to be an important forum for contribution to cross-agency Julian Neylan communication and collaborative working relationships between A/General Manager Northern NSW Housing Services the human services agencies. BAppSc, MSci & Soc, PhD Agency programs Kathryn Roil General Manager Central Sydney Housing Services Primary outcomes for Housing NSW’s key programs were NZ Air Traffic Controllers Licence achieved. Adam Summons (under termination) Strategic outcomes Director Financial and Performance Management NSW’s contribution to the National Reform Agenda over the past Corporate Finance few years was realised in the implementation of four National BEc, ACA, MAICD, AFAIM Affordable Housing Agreements. The National Affordable Samantha Taylor Housing Agreement replaces the Commonwealth State Housing A/Executive Director Human Service Agreement and took effect on 1 January 2009. In 2008/09, the and Justice CEO Forum Commonwealth Government provided $315.4 million to NSW in BA (Hons) funding under these agreements. Statutory appointee Housing NSW delivered against the NSW Government’s Roxane Shaw commitment to increase the community housing sector by Registrar of Community Housing supporting the growth and sustainability of community housing BSocSc, MJD, Grad Dip Leg Prac providers with the transfer of properties and the implementation of a registration framework through the Office of the Registrar of Senior executive performance Community Housing. For executive officers SES level 5 or above, the following Housing NSW continued to develop a suite of products and performance for 2008/09 is recorded. services to address the issue of homelessness in response to the Commonwealth Government’s strategy and the NSW Government’s Homelessness Action Plan.
ANNUAL REPORT 2008/09 77 Appendices
Housing NSW is on track to ensure that the housing ensure that Housing NSW is able to meet the requirements of component, including new development and maintenance public housing clients and get best value from redevelopment expenditure, of the NSW Nation Building Economic Stimulus opportunities. This engagement with local councils and Plan against Commonwealth development guidelines are successes has paved the way for successful communications followed and key objectives are met within allocated timeframes. and liaison with councils in the delivery of the Nation Building Economic Stimulus Plan. Risk management Mr Allen continued to oversee Housing NSW’s overall risk Agency programs management, including reviewing strategic risks identified Core performance targets in operations and service delivery across the organisation. Housing NSW’s charter for its Risk have been achieved in his previous position as Executive Management and Audit Committee continued to be monitored Director Housing Services. As managing agent for the Aboriginal through all Executive performance agreements. Housing Office, Housing NSW achieved its core performance indicators for the Aboriginal Housing Office. Managing resources Mr Allen oversaw savings and improved efficiencies across Strategic outcomes Housing NSW, with a view to delivering further efficiencies In 2008/09, the organisation has continued to focus on providing and savings in 2009/10. Housing NSW operational budgets services for those most in need. This included the operational were achieved and efficiencies delivered in service delivery and management of the stock transfer program in transferring public program implementation. housing properties to community housing providers. Overseas travel Key work included the implementation of a new maintenance strategy with a planned approach to delivering maintenance United Kingdom, 4 – 8 May 2009. across the state and a modern and integrated service delivery Paul Vevers model, providing clients with greater choice in how they access Housing NSW products and services. Executive Director Housing Services, SES 6 Remuneration package – $273,165 Mr Vevers is on track to ensure the NSW Nation Building Period in position – 1 July 2008 to 21 February 2009 Economic Stimulus Plan against Commonwealth development guidelines are followed and key objectives are met within Housing Coordinator Economic Stimulus Plan, SES 6 allocated timeframes. Remuneration package: $273,165 Period in position – 23 February 2009 to 30 June 2009 Risk management Results Mr Vevers continued to systematically monitor emerging operational risks and put strategies in place to address and The Chief Executive has indicated his satisfaction with Mr prevent such risks from recurring. He is also leading a program Vevers’s performance for the period of his appointment with to assure the structural integrity of buildings across NSW. regard to both specific responsibilities in Housing Services and the Housing Coordinator of the Economic Stimulus Plan. Mr Vevers has also led and overseen an internal process to ensure the implementation and delivery of the Nation Building Policy advice Economic Stimulus Plan is guided and supported by a Mr Vevers has provided relevant and appropriate advice on all comprehensive Risk Management Framework. issues that impact on the operations of Housing NSW and on Managing resources the implementation and delivery of the social housing Nation Building Economic Stimulus Plan. The advice included service The operations of Housing NSW were delivered within expenditure delivery matters, operational policy and strategic management budgets, and income targets were exceeded. Efficiencies in the of resources across the state. delivery of maintenance are being implemented through a new maintenance strategy and new contracts, and the delivery of Significant relationships services, such as Rentstart, are being streamlined. As the Housing Coordinator for the delivery of the Nation Building Mr Vevers has led and overseen internal processes to ensure a Economic Stimulus Plan, Mr Vevers is responsible for ensuring robust and transparent corporate financial accounting system is that relationships between the Program Management Office with Commonwealth representatives, the Nation Building and Jobs Plan in place to monitor and report on the Nation Building Economic Taskforce, Housing NSW Executive and Housing Services divisions, Stimulus Plan that meets both Commonwealth and NSW and all other relevant stakeholders are professionally maintained requirements. and that all matters arising from these significant relationships are Overseas travel responded to promptly and effectively. Nil Mr Vevers in his previous position as Executive Director Housing Services led a strategy to engage with local councils to
78 Housing NEW SOUTH WALES Cliff Haynes Stephen McIntyre Executive Director Business Management and Governance, SES5 Executive Director Policy Strategy and Finance, SES 5 Remuneration package – $242,526 Remuneration package – $236,675 Period in position – 2 February 2009 to 30 June 2009 Period in position – 1 July 2008 to 1 February 2009 Results Executive Director Assets, SES 5 Period in position – 2 February to 30 June 2009 The Chief Executive has indicated his satisfaction with Mr Remuneration package – $242,595 Haynes’s performance for the period of his appointment with regard to the following specific responsibilities. Results Policy advice The Chief Executive has indicated his satisfaction with Mr McIntyre’s performance for the period of his appointment with Mr Haynes has provided advice on a range of policy issues regard to the specific responsibilities in Policy, Strategy and affecting Housing NSW, including human resource strategy, finance Finance, and Assets. reform, financial and budget management. This includes focusing on developing long-term recruitment strategies and achieving a Policy advice more sustainable financial base for the organisation. Advice has been provided on a range of policy issues Significant relationships across all aspects of the housing portfolio and housing system in NSW including: The Executive Director Business Management and Governance takes a lead role in managing Housing NSW’s relationships with • housing affordability NSW Treasury and NSW Businesslink and also maintains other high-level relationships regarding corporate services with the • funding mechanisms and financial planning NSW Department of Premier and Cabinet and the other human • housing products and services services agencies. Mr Haynes also has the responsibility for • environmental sustainability and successfully managing Housing NSW’s relationship with the • strategic asset management. Public Service Association. Significant relationships Agency programs While Executive Director Policy, Strategy and Finance, Mr Performance targets relating to budget savings and information McIntyre took a lead role in the management of Commonwealth- technology project delivery were achieved. State relations and developed strong collaborative relationships Strategic outcomes with senior housing officials in other jurisdictions. Mr McIntyre Mr Haynes has successfully led work to improve Housing NSW’s engaged with the NSW Treasury, industry leaders and the prioritisation of large projects, working in partnership with NSW Aboriginal Housing Office to ensure best value from its asset Businesslink to improve performance and achieve cost reductions portfolio. across the Businesslink-delivered corporate services. Mr McIntyre is also Vice-President of the NSW Institute of Public Administration. His role supports informed decision making and Risk management improvement of the public sector. The Executive Director Business Management and Governance is responsible for Housing NSW’s overall risk management Agency programs framework. In 2008/09, Housing NSW reviewed its strategic Performance targets have been achieved and specific risks and is implementing improved monitoring and reporting of achievements include: strategic organisational risks. • initiation of strategies and procurement to implement the Managing resources Social Housing Growth Fund The Business Management and Governance area oversaw • planning and delivery of projects under stage one of the the achievement of savings and improved efficiencies across Nation Building Economic Stimulus Plan Housing NSW, and the establishment of an Organisational • delivery of the Housing NSW business-as-usual capital works Efficiencies Project to deliver further efficiencies and savings program. in 2009/10. Strategic outcomes Overseas travel Housing NSW continued to provide strong leadership on Nil national housing research and policy development. Mr McIntyre had a key role in the negotiation of a new National Affordable Housing Agreement and related National Partnership Agreements by December 2008.
ANNUAL REPORT 2008/09 79 Appendices
Mr McIntyre also led the establishment of a new Assets Risk management Division to ensure a more integrated approach towards Ms McKenzie continued to systematically monitor emerging portfolio planning, asset investment decisions, and the design operational risks and develop strategies in place to address and and delivery of projects. The division will provide a centre of prevent such risks from recurring. excellence for asset management. Managing resources Risk management The operations of Housing NSW were delivered within Corporate directions in risk management have been expenditure budgets, and income budgets were exceeded. actively supported. Efficiencies in the delivery of maintenance are being Managing resources implemented through a new maintenance strategy and new contracts, and the delivery of services, such as Rentstart, are Housing NSW asset programs were successfully delivered within being streamlined. approved resource levels, while concurrently ramping up to deliver accelerated projects under the Nation Building Economic Overseas travel Stimulus Plan. A focus continues on achieving internal savings Nil and improving efficiencies across Housing NSW functions, including exploration of new models to deliver infrastructure. Maura Boland Overseas travel Acting Executive Director Policy and Strategy, SES 5 Remuneration package – $242,526 Nil Period in position – 2 February 2009 to 30 June 2009 Pauline McKenzie Results Acting Executive Director, Housing Services, SES 5 The Chief Executive has indicated his satisfaction with Ms Remuneration package – $259,851 Boland’s performance for the period of her appointment with Period in position – March 2009 to June 2009 regard to the following specific responsibilities. Results Policy advice The Chief Executive has indicated his satisfaction with Ms Advice has been provided on a range of policy issues across all McKenzie’s performance for the period of her appointment with aspects of the housing portfolio and housing system in NSW. regard to the following specific responsibilities. This has included a focus on the delivery system for social Policy advice and affordable housing, the needs of specific client groups, Ms McKenzie provided relevant and appropriate advice on homelessness and the application of national reforms to NSW. all issues that impact on the operations. The advice included Significant relationships service delivery matters, operational policy and resource impacts The Executive Director Policy and Strategy is responsible for across the state. the management of Commonwealth-State relations. Ms Boland Significant relationships developed and maintained a positive working relationship with During her time in the role of Executive Director Housing a range of stakeholders, including inter-state counterparts, Services, Ms McKenzie worked with internal and external peak organisations, NSW human services and central agencies. stakeholders on important issues, including child protection. This has been particularly important with the negotiation and agreement of national partnership agreements and Agency programs implementation plans. Core performance targets in operations and service delivery Agency programs have been achieved. As managing agent for the Aboriginal Housing Office, Housing NSW achieved its core performance Performance targets have been achieved. indicators for the Aboriginal Housing Office. Strategic outcomes Strategic outcomes Strategic objectives have been achieved and quality customer The growth of social housing and the transfer of stock to service delivery continues to be provided. Key work has community housing continued to be a priority for the Housing included a range of affordable housing initiatives and program Services Division during the period Ms McKenzie acted in the development, the agreement of National Partnerships for Social Executive Director role. Housing, Remote Indigenous and Homelessness and the ongoing implementation of major reforms, including the Building Key work on the implementation of a new maintenance strategy Stronger Communities initiative in priority locations to improve providing clients with greater choice in how they access Housing social and physical amenity. NSW has continued to provide NSW products and services was progressed by Ms McKenzie. leadership in policy research and development in relation to social and affordable housing at a national level.
80 Housing NEW SOUTH WALES Risk management Overseas travel Corporate directions in risk management have been supported. Nil Managing resources Overseas travel The focus continued to be on achieving internal savings and There were three overseas visits undertaken by three introducing improved efficiencies. employees in 2008/09.
Table A.5 Overseas travel Name Country Duration Purpose of Visit Mike Allen United Kingdom 4–8 May 2009 Housing NSW insurance renewal negotiations and meetings with Chief Executive Northgate regarding Project Meridian. Leonie King United Kingdom 16–18 June 2009 Attendance at the UK Chartered Institute of Housing Annual Conference Executive Director and meetings with national and local government agencies. Rocco Esposito United Kingdom 16–18 June 2009 Attendance at the UK Chartered Institute of Housing Annual Conference Principal Projects Officer and meetings with local housing providers.
5. Human Resources 2008/09. Housing NSW continues to work closely with the Public Service Association on improving people management Personnel policies and practices practices throughout the business. Housing NSW implemented a new People Work and Skills Number of employees Framework which will support improvements to recruitment and performance management. Improvements to establishment The total number of staff at the end of June 2009 was management processes and tools continued to be implemented 2604. The frontline client service staff make up 65 percent in 2008/09, enhancing reporting capability and ensuring of the total. compliance with sector people management requirements. Table A.6 Staff numbers Salaries, wages and allowances Year *Total number of staff There have been no exceptional movements in salaries, wages 2004/05 2,161 and allowances during 2008/09. 2005/06 2,247 Industrial relations policies and practices 2006/07 2,474 The Consultative Forum, comprising Public Service Association 2007/08 2,565 members and delegates, continued to meet quarterly in 2008/09 2,604
* Excluding contractors
Table A.7 Number of employees by category As at 30 June 2009 and in comparison to prior years June 2005 June 2006 June 2007 June 2008 June 2009 Functional area Perm Temp Perm Temp Perm Temp Perm Temp Perm Temp Client service 1,062 246 1,099 252 1,115 413 1,208 329 1,368 319 (including Housing Contact Centre) Divisional support staff 390 47 376 67 375 74 374 99 297 47 Corporate support staff 247 35 261 39 287 56 331 51 318 62 Community Housing 44 8 40 15 40 11 44 6 63 12 Resitech 77 5 88 10 93 10 102 21 104 14 Sub total 1,820 341 1,864 383 1,910 564 2,059 506 2,150 454 Total employees (excluding contractors) 2,161 2,247 2,474 2,565 2,604
ANNUAL REPORT 2008/09 81 Appendices
6. Equal Employment Opportunity • The annual Aboriginal and Torres Strait Islander staff gathering was held in November 2008. Housing NSW is committed to developing a culture that supports employment equity and diversity principles. Housing • The staff Aboriginal Reference Group continued. NSW promotes management policies and practices that reflect • The disability and flexible work practice reference groups and respect the principles of social inclusion, enabling equitable completed their first year of operation. The People and access to mainstream services and opportunities for staff and Organisational Performance Branch worked closely with clients alike. Housing NSW strives to have a culturally diverse Product Strategy and Development and the Aboriginal Service workforce that reflects the breadth of diversity in our client Improvement Branch to develop strategies to address the population, which in turn improves service delivery. corporate and major outcome areas of ‘quality customer Housing NSW continues to maintain representation of equal service’ and ‘sustainable business’. employment opportunity (EEO) groups in its workforce through • Access to Certificate IV qualifications for client service a sustained effort on diversity initiatives and through improved staff was broadened to build and fast track development reporting. Representation throughout the overall population in key competencies. is reasonably distributed. However, female and Aboriginal • Staff presented at an Indigenous Mentoring Conference about and Torres Strait Islander staff continues to have a higher the Housing NSW Aboriginal staff mentoring program. proportion employed at lower salary levels.This is consistent with previous years, with women and Aboriginal and Torres • Another Aboriginal staff mentoring program was completed Strait Islander people again being a higher proportion than the and a new program with the Aboriginal Housing Office began. benchmarked targets. Proposed strategies Achievements in 2008/09 Housing NSW will continue to support these strategies, and to support innovative ideas coming from the staff reference groups. • Valuing diversity is one of the key capabilities and core values articulated in Housing NSW’s People, Work and Skills Planned strategies include: Framework launched in 2008. • targeting of tailored and blended learning solutions for specific groups • The first Aboriginal cohort of client service officer trainees are due to finish their traineeship in September 2009 with the • launching the 2009–2012 Housing NSW EEO management support of a buddy and on-the-job coach. plan • Compulsory induction training continues for all staff including • communicating new policies and procedures for staff components on diversity and now forms part of the skills with disabilities escalator developed for client service delivery staff. • promoting flexible work practices for staff • Aboriginal and disability awareness training programs were • improving recruitment practices to attract people with delivered to staff. disabilities to Housing NSW.
Table A.8 Trends in the representation of EEO groups (as at 30 June 2009) % of Staff EEO group Benchmark/ target 2005 2006 2007 Benchmark/target 2008 2009 Women 61 61 61 62 50 62 62 Aboriginal and Torres Strait Islander people 2 5.2 7.4 7 2 7.2 6.8 People whose first language was not English 20 16 16 16 19 15 17 People with a disability 12 9 9 8 12 7 7 People with a disability requiring work-related adjustment 2.1 2.4 2.1 1.9 7 1.8 1.9
Table A.9 Trends in distribution of EEO groups Distribution index Group Benchmark/ target 2005 2006 2007 2008 2009 Women 100 85 85 85 86 88 Aboriginal and Torres Strait Islander people 100 88 86 91 89 91 People whose first language was not English 100 99 99 98 99 98 People with a disability 100 96 98 99 101 99 People with a disability requiring work-related adjustment 100 91 92 94 97 99
82 Housing NEW SOUTH WALES 7. Occupational Health and Safety information system, which line managers access for action, reporting and tracking. From mid 2009, reporting of hazards and Improvements in occupational health and safety performance incidents by staff will be lodged through NSW Businesslink. This continued in 2008/09, including: will provide Housing NSW with more reliable data and easier • an Annual (2008/09) Occupational Health and Safety and reporting of hazards and incidents by staff. Injury Management Plan to: A total of 396 incidents were reported in 2008/09. Client – refine and improve the existing safety aggression accounted for the majority of incidents reported management system at 44 percent, including six incidents of physical assault. – include occupational health and safety and injury Workplace injuries, physical and psychological, accounted for management accountabilities and responsibilities in the 45 percent and motor vehicle accidents 11 percent. senior executives’ performance agreements – refine standards for occupational health and safety Table A.10 Total incidents reported committees and representatives Year Incidents – assess key performance indicators 2003/04 364 – continue the strategies and initiatives in response to the 2004/05 139 occupational health and safety survey 2005/06 2 5 1 – complete the external third-party three-year audit and 2006/07 2 6 8 – implement a new call centre with NSW Department of 2007/08 3 0 5 Ageing, Disability and Home Care and NSW Businesslink 2008/09 396 to provide better reporting of hazards and incidents • on-site voluntary influenza vaccinations for staff Injury management • training of staff in the Corporate Standards for Field Work to In June 2009, WorkCover NSW provided a report on the minimise the risk of client initiated violence progress of Housing NSW and the whole of the public sector • a new provider for the Employee Assistance Program. against the three injury management targets in the Working In 2009/10, we will: Together: Public Sector Occupational Health Safety and Injury Management Strategy 2005–2008. The report showed that • develop and implement a three-year (2009–12) Occupational Housing NSW achieved these targets by June 2008 and that Health and Safety and Injury Management Strategy and Housing NSW outperformed ‘all agencies’ on the three targets. an Annual Occupational Health and Safety and Injury This demonstrates improved injury management performance Management Plan since June 2005. • implement the NSW Government’s Working Together 2009–12 Housing NSW participated in the WorkCover NSW focus groups Public Sector Occupational Health and Safety and Injury to develop the new public sector strategy and targets for Management Strategy initiatives 2009–2012. • respond to the outcomes of the external third-party audit and schedule regular audits Workers’ compensation • monitor the new Incident and Hazard Reporting System Total number of claims settled 63 • survey staff to develop risk management strategies Net claims cost* (as at 30 June 2009) $198,094 • continue staff training on the Corporate Standards for * Net claims cost is the capped claims cost which is used to calculate Housing Field Work NSW’s workers’ compensation insurance premium.
• inform staff of the new provider for the Employee Assistance In 2008/09, there was a significant reduction ($80,888) in the Program net claims cost compared to the previous year ($278,982 in • introduce strategies to improve the health and wellbeing 2007/08), although there was an increase in the number of of staff and claims lodged (from 84 claims in 2007/08). This is primarily due • include accountabilities and responsibilities in position to better claims management. descriptions, performance agreements and reviews for all Next year, Housing NSW will participate in the new WorkCover levels of management. Retro-paid Loss Premium Scheme trial. It is estimated that participation in this scheme will result in significantly decreased Incidents reported cost of workers’ compensation premiums for future years. Since 2005, all hazards and incidents were reported by employees in the Employee Self Service, an electronic personnel
ANNUAL REPORT 2008/09 83 Appendices
Table A.11 Nature of injuries 2005/06 2006/07 2007/08 2008/09 Nature of injury Number Cost* Number Cost* Number Cost* Number Cost* Sprains/strains 43 $217,381 54 $329,640 33 $122,063 60 $299,021 Psychological 13 $120,066 13 $262,896 18 $222,708 13 $128,106 Laceration 22 $95,144 14 $45,766 11 $5254 9 $6,556 Fractures 6 $56,930 4 $12,323 4 $102,159 1 $848 Other 9 $10,728 3 $23,578 18 $33,833 15 $47,958 Total 93 $500,249 88 $674,203 84 $486,017 98 $482,489 * This is the gross cost of claims = paid to date + outstanding estimates – recoveries. Psychological injuries have the highest net cost of $108,589 or $8,353 per claim, while sprains and strains have a net cost of $1,004 per claim.
Table A.12 Agency of injuries 2005/06 2006/07 2007/08 2008/09 Agency* Number Cost* Number Cost* Number Cost* Number Cost* Transport 19 $119,249 18 $75,544 19 $58,133 24 $149,542 Environment 34 $182,955 26 $118,084 19 $111,277 39 $168,817 Animal 11 $6,180 5 $20,310 4 $1,120 4 $5,872 Non-physical agencies (Not counted in these years) 17 $221,982 13 $128,106 Other 29 $191,865 39 $460,265 25 $93,505 18 $30,152 Total 93 $500,249 88 $674,203 84 $486,017 98 $482,489 * Refers to the agency of injury code. In 2008/09, transport vehicles were involved in 20 of the 24 injuries that occurred on a journey to or from work.
Table A.13 Injury management • providing information in accessible formats 2005/06 2006/07 2007/08 2008/09 • improving physical accessibility of buildings and facilities Days compensated 786 1366 1307 1278 • assisting people with a disability to participate in public Average days lost 8 15.5 15.6 13 consultations and on Housing NSW advisory boards and committees • increasing employment of people with a disability in Housing While there was an increase in the number of claims lodged, NSW there was a reduction in the number of days compensated for time lost from work, compared to the last two years. • influencing other agencies to improve community participation and quality of life for people with a disability in social housing 8. Disability Plans and The Draft Disability Action Plan 2009–2013 is one of Housing • providing quality specialist and adapted services to meet the NSW’s obligations under the NSW Disability Services Act 1993. needs of people with a disability. Developed throughout 2008/09, the plan is consistent with the Guidelines for Disability Action Planning by NSW Government Special Assistance Subsidy Agencies and was developed in consultation with the Housing The Special Assistance Subsidy – Disability (SAS-D) is paid to NSW Disability Reference Group, input from stakeholders, people with a disability who are approved for priority housing including the Council on the Ageing NSW and public housing or have reached their turn on the public housing list while they tenants. wait for a suitable Housing NSW dwelling. This ensures they There was a four-week public consultation in June 2009 and are not financially disadvantaged while they wait. The amount the plan will be finalised in late 2009 for submission to the NSW of rent a client pays is similar to the amount they would pay as Department of Ageing, Disability and Home Care. The plan a public housing tenant. As at 30 June 2009, 1,133 subsidies focuses on the seven priority areas of: were provided at a cost of $7.65 million. This is an increase from 2007/08 when 940 subsidies were provided at a cost of • ensuring people with a disability can access housing services $5.73 million. and products
84 Housing NEW SOUTH WALES Housing strategies and partnerships Private Rental Brokerage Service New Directions in Social Housing for Older People The Private Rental Brokerage Service works with homeless clients, who have complex needs and are engaged with a New Directions in Social Housing for Older People is a five-year support provider, to help them into and to sustain private rental plan to provide more appropriate housing for older people and housing. (See Outcome 4, page 48.) links housing assistance programs to support services so that older people can age in place. Hidden Carers Outreach Project Housing NSW Tenant Connect, a telephone monitoring service Housing NSW established the Hidden Carers Outreach Project that the Australian Red Cross is contracted to deliver, is available in accordance with the NSW Government’s Carers Action to all tenants living alone in public, community and Aboriginal Plan 2007–2012 to improve access to support services for housing who are 80 years or over and for Aboriginal tenants isolated carers living in social housing, through outreach and aged 55 years or over, and who are not in daily contact with coordination of specific activities. Housing NSW has finalised someone. (See Outcome 2, page 26.) its implementation plan for the project and will commence implementation during 2009/10. Housing and Human Services Accord partnerships The Housing and Human Services Accord provides a framework Disability Modifications Program for human service agencies to work in partnership to combine People with a disability are confronted with particular issues that housing and support to respond to the needs of clients with affect their access to appropriate social housing. Through an complex needs. Housing NSW and the NSW Federation of ongoing program of modifications to existing and new dwellings, Community Housing Associations developed a partnership Housing NSW provides housing for people with disabilities. training course for client service staff to enable them to help Work carried out includes modifications, such as handrails people with complex needs. and ramps and minor alterations to kitchens and doorways, to Housing NSW will continue to expand and enhance state-wide ensure homes meet the needs of people with a disability. (See and local partnerships under the Accord, including: Outcome 2, page 27.)
• an independent living program in Western Sydney in a Community housing partnership with NSW Department of Ageing, Disability Housing NSW worked with the community housing sector and Home Care to ensure that community housing organisations continue to • an initiative for young people with a disability leaving provide housing assistance to those most in need, including out-of-home care, a state-wide partnership with NSW people with a disability. The Community Housing Division Department of Ageing, Disability and Home Care continued implementing the Community Housing Disability • the parolee support initiative in Western Sydney with NSW Policy that guides the provision of community housing services Department of Ageing, Disability and Home Care, NSW to people with a disability who live in, or are applying to live in, Health, and NSW Department of Corrective Services community housing in NSW. • offenders with co-existing disorders pilots in three Communication, employment and training locations in partnership with NSW Department of Ageing, Disability and Home Care, NSW Health, and NSW Department Communication of Corrective Services Activities promoting equal access to public housing services and • the Housing and Accommodation Support Initiative, a information include: partnership between NSW Health, Housing NSW and other • further development of the Housing NSW website to improve non-government organisations accessibility for people with a disability. The website has been • the Disability Housing and Support Initiative, a partnership revised in line with NSW Government standards between NSW Department of Ageing, Disability and Home • providing two free services for clients with hearing difficulties Care, Housing NSW and non-government organisations. – access to sign language (AUSLAN) interpreters and the Tenancy guarantee pilot program Telephone National Relay Service (NRS) for the hearing and speech impaired The tenancy guarantee pilot program is designed to assist people who could sustain a private rental market tenancy, but • offering the tenant newsletter, Your Home, as an audio version for who are experiencing barriers to establishing a new tenancy. clients with visual impairment as a CD and on the website These barriers include discrimination based on personal • developing a newsletter for the Joint Guarantee of Service circumstances, no rental tenancy history or a problem with their (JGOS) for People with Mental Health Problems and Disorders rental history. (See Outcome 4, page 48.) to provide information on recent developments under JGOS.
ANNUAL REPORT 2008/09 85 Appendices
Employment Other activities included: Providing a work environment that is attractive for people with a • reviewing and updating forms to capture data on cultural disability allows Housing NSW to tap into a pool of increasingly diversity issues and information on use of interpreters qualified applicants and encourages a supportive and flexible • working with the Community Relations Commission in piloting workplace. By employing more people with disabilities based the revised Standards Framework. on staff-to-client ratios and as a representation of numbers of people in the community with a disability, our client service is also Program and service delivery improved. To work towards meeting the State Plan commitments Housing NSW actively seeks to identify gaps in the availability of of 12 percent employment of people with a disability and seven suitable and accessible products and services to meet housing percent employment of people requiring work-related adjustment, needs of its diverse range of clients. These included: Housing NSW is continuing to develop equal employment • offering the Housing NSW Tenant Connect service which opportunity strategies for people with a disability. many older tenants from culturally diverse backgrounds use Staff awareness and training and are assisted with interpreter services. Housing NSW The Accord Policy and Procedure training delivered in late 2008 Tenant Connect promotional material is also available in five identified new approaches to assisting clients with complex different community languages needs, including those with a disability. • offering private rental assistance products that help refugees Access to participate in the Certificate IV in Social Housing was to transfer to long-term accommodation in the private rental broadened to an increased number of staff. The module ‘Provide market. Between 1 October 2005 and 30 June 2009, 3,337 Services to Clients with Complex Needs’ was developed in refugee families were housed through the use of these private conjunction with the NSW Federation of Community Housing rental assistance products, of which 3,175 families were in the Associations and the pilot program was delivered in mid 2009, Greater Sydney area ensuring staff have a more detailed understanding of the • participating in the Seniors Week Dancing in Harmony ball assessment and support of clients with complex needs including organised by the City of Sydney Council and Jewish Care people with disabilities. • conducting a program of workshops on environmental The Housing NSW Disability Reference Group endorsed the issues targeting Chinese residents in Central Sydney with need to deliver disability awareness training for frontline staff. the assistance of a bilingual educator from the Ethnic This training enhances skills and understanding in the delivery of Communities Council services to people with a disability. • conducting an Antisocial Behaviour Forum for Russian speaking tenants in Central Sydney to raise awareness among 9. Ethnic Affairs Priorities Statement public housing tenants about strategies to identify and report Housing NSW is committed to the principles of multiculturalism antisocial behaviour. and to the provision of housing assistance programs and services that are responsive to the needs of the culturally and Staffing linguistically diverse community. During 2008/09, Housing NSW: • conducted client service culture workshops in Central Sydney Planning and evaluation • promoted and invited staff to apply for the 2009 examinations Housing NSW developed the new Housing NSW Ethnic for the Community Language Allowance Scheme. About 94 Affairs Priorities Statement Framework 2009–14 which will staff members with proficiency in 28 different community outline how we will provide housing assistance to clients from languages were available to assist in communicating with culturally and linguistically diverse backgrounds who are most clients with limited English proficiency in need, including those at risk of homelessness, new arrivals • delivered training to 165 staff on cultural diversity awareness or members of emerging communities. The Framework will be and identified client needs as part of the induction and implemented from mid 2009. Certificate IV in Social Housing programs. An improved capacity to register details on client cultural and linguistic diversity was introduced. Data collected in 2008/09 Communication indicates the following information about clients from cultural Housing NSW is committed to meeting the communication and linguistically diverse backgrounds: needs of the linguistically diverse community to broaden their • accessed housing assistance: 5,394 access to information and appropriate housing assistance. • on the Housing NSW register: 12,950 During 2008/09, Housing NSW provided free and accredited interpreter services with: • housed: 1,218 • 1,937 onsite interpreter sessions representing over 5,800 • provided with Rentstart: 4,106 hours of face-to-face interpreter services. They were conducted under the Housing NSW Block Booking Interpreter
86 Housing NEW SOUTH WALES Service and assisted clients to communicate in 12 different • delivering educational housing assistance seminars for community languages at 13 different offices in Sydney community agencies working with culturally and linguistically • the Translating and Interpreting Services used by clients and diverse clients staff throughout NSW. A total of 31,787 calls (inbound and • developing a resource package on housing assistance for new outbound) were made, with the major community languages arrivals and emerging communities and being Arabic, Vietnamese, Mandarin, Cantonese and Spanish. • continuing to provide rental assistance products for new Greater Western Sydney Division had the highest usage of arrivals as humanitarian entrants. interpreter services face-to-face and by telephone. • Housing NSW also produced a quarterly tenant newsletter, 10. Property Disposal delivered with tenant rental statements. Housing NSW Proceeds from the sale of properties were either used to support produced a new online stakeholder newsletter, distributed Housing NSW’s operations or reinvested into public housing twice a year. Local newsletters are produced to keep tenants initiatives. In 2008/09, properties were disposed because: abreast of major redevelopments. (For a full listing, see page 103.) • the properties were inappropriately located geographically to best serve the demand for housing and/or Consultation • the properties were no longer deemed suitable for the needs Housing NSW worked with other agencies and stakeholders to of Housing NSW clients and/or address the needs of culturally diverse communities, including: • the properties were uneconomical to maintain, repair or • convening the Housing NSW Multicultural Forum redevelop and/or • addressing the Inner and Eastern Sydney Migrant Interagency • under the community regeneration initiative, it was necessary Multicultural Forum on Multiculturalism and Social Inclusion to break down the concentration of public housing in estates • participating in external forums, such as the NSW Government by integrating private housing with social housing and/or Immigration and Settlement Planning Committee chaired • public housing tenants applied to purchase the dwelling in by the Community Relations Commission and the Refugee which they were residing. Support Network. There were no sales of $5 million or more in 2008/09 other than Funded services by tender or public auction. Access to documents relating to Under the new Housing Regulation 2009, community housing each disposal may be obtained under Freedom of Information providers are required to address targeted client population guidelines. programs about the reporting requirements of the new community housing agreement contracts which will commence 11. Funds Granted to Non-government in January 2010. Community Organisations Through the My Place initiative, eight households were identified All contributions granted to non-government community as being born in non-English speaking countries with another operations in 2008/09 were under the Housing Policy and 10 households identified as born in New Zealand or England. Assistance Program area as per Budget Paper 3. A number of initiatives for culturally and linguistically diverse communities were undertaken through the Building Stronger Community Housing Assistance Program Communities program, including: – leasing subsidies • the Cross Cultural Craft Exchange and Woodberry Fun Purpose of grants: To contribute towards property management Day in Woodberry under the Housing NSW Community costs incurred by housing associations and other community Renewal Strategy housing providers in relation to leasing properties from the private • participation by culturally and linguistically diverse tenants in market to accommodate households on low incomes. the Community Greening program and Table A.14 Community Housing Assistance Program • a celebration of the diverse and multicultural society in the – leasing subsidies Harmony Day at Williams Park, Warilla. Organisation $
Forward plan Community housing associations Our key priorities for 2009/10 are: Affordable Community Housing Ltd 6,612,262 • finalising the new Housing NSW Ethnic Affairs Priorities Argyle Community Housing Association 2,859,340 Statement Framework 2009–14 Bridge Housing Limited 5,865,753 • maintaining the free language services for people with English Burwood Area Community Housing Ltd 195,087 language difficulties Central Tablelands Housing Association 979,256 • expanding training on cultural awareness for staff Coastal Community Tenancy Scheme Ltd 715,627
ANNUAL REPORT 2008/09 87 Appendices
Table A.14 Community Housing Assistance Program Table A.15 Crisis Accommodation Program – leasing subsidies – leasing subsidies (continued) Organisation $ Organisation $ Affordable Community Housing Ltd 42,019 Churches Community Housing Ltd 272,795 Argyle Community Housing Association 77,433 Community Housing Mid North Coast Inc 1,816,452 Bridge Housing Limited 93,232 Compass Housing Services Co Ltd 2,447,381 Central Tablelands Housing Association 66,958 Compass Housing Services Co Ltd – Broken Hill 284,625 Coastal Community Tenancy Scheme Ltd 17,947 Cumberland Housing Cooperative 233,815 Community Housing Mid North Coast Inc 43,205 Eastern Suburbs Rental Housing Association 2,757,197 Compass Housing Services Co Ltd 41,427 Eurobodalla Community Housing Inc 16,346 Eastern Suburbs Rental Housing Association 20,271 Garrigal Housing Association Ltd 2,637,654 Eurobodalla Community Housing Inc 415 Garrigal Housing Association Ltd 32,580 Homes North Community Housing Co Ltd 1,017,257 Homes North Community Housing Co Ltd 8,399 Homes Out West 581,365 Homes Out West 24,019 Hume Community Housing Association Co 3,220,319 Hume Community Housing Association Co 227,049 Inverell Community Housing Inc 449,719 Inverell Community Housing Inc 57,569 Lithgow Community Tenancy Scheme Ltd 126,595 Lithgow Community Tenancy Scheme Ltd 31,423 Metro Community Housing Cooperative Ltd 3,664,852 Monaro Tenancy Scheme Ltd 18,426 Monaro Tenancy Scheme Ltd 216,473 Narrabri Community Tenancy Scheme Inc 7,974 Narrabri Community Tenancy Scheme Inc 225,159 North Coast Community Housing Co Ltd 41,538 North Coast Community Housing Co Ltd 1,287,123 North Shore Community Housing Ltd 359,448 North Shore Community Housing Ltd 2,096,472 Pacific Link Community Housing Association 51,517 Pacific Link Community Housing Association 2,748,249 Sapphire Coast Tenancy Scheme Inc 14,672 Parkes Forbes Community Housing Inc 217,998 South Coast Community Housing Ltd 24,795 Ryde Hunters Hill Community Housing Cooperative 937,334 St George Community Housing Cooperative Ltd 21,243 Sapphire Coast Tenancy Scheme Inc 390,578 Wentworth Area Community Housing Association 103,894 South Coast Community Housing Ltd 1,165,245 Western Suburbs Housing Cooperative Ltd 1,205 South West Community Housing Association 543,019 Women’s Housing Company Ltd 146,760 St George Community Housing Cooperative Ltd 6,153,732 Sub-total 1,575,418 St George CH – Port Jackson Supported Housing Program 629,438 Other community housing providers The Housing Trust 2,045,585 Barnardos Australia Marrickville 105,821 Wentworth Area Community Housing Association 2,343,419 Bathurst Women’s Housing Program Inc 66,097 Western Plains Housing Scheme Inc 228,646 Community Programs Inc 22,089 Western Suburbs Housing Cooperative Ltd 129,543 Dubbo Women’s Housing Progam Inc 2,571 Women’s Housing Company Ltd 1,918,778 Shire Wide Youth Services Inc 17,359 Sub-total 60,030,488 St John of God Casa Venegas Ltd 47,911 Salvation Army Wickham 49,746 Other community housing providers Southern Youth and Family Services 118,767 House with No Steps – Southern Region 24,110 Tumut and Districts Women’s Support and Housing Centre 20,291 The Richmond Fellowship of NSW 7,550 United Muslim Women’s Association Inc 10,481 Sub-total 31,660 Sub-total 461,133 Total 60,062,148 Total 2,036,551
Crisis Accommodation Program – Resourcing agencies leasing subsidies Purpose of grants: To assist resourcing agencies in building Purpose of grant: To contribute towards property management the capacity of community housing organisations to provide costs incurred by housing associations and other community community housing services effectively and efficiently. housing providers in relation to leasing properties from the private market to accommodate households on low incomes and who are homeless or at risk of being homeless.
88 Housing NEW SOUTH WALES Table A.16 Resourcing agencies grants Table A.18 Maintenance grants (continued) Organisation $ Organisation $ NSW Federation of Housing Associations 748,000 St George Community Housing Cooperative Ltd 90,813 Association to Resource Cooperative Housing 462,979 The Housing Trust 12,626 Churches Community Housing Inc 279,600 Wentworth Area Community Housing Association 328,613 Total 1,490,579 Women’s Housing Company Ltd 164,287 Total 2,815,504 Community housing resourcing program Purpose of grants: To assist with the merger of Argyle Community Property Transfer Program maintenance grant Housing and Queanbeyan Community Housing Ltd; investigate Purpose of grants: To assist the community housing providers to the possible merger between Coastal Community Tenancy cover the inherited deferred maintenance liability associated with Scheme and Compass Housing Services Company Ltd. To properties transferred under the Property Transfer Program. assist with project costs for transfer of properties from Burwood Area Community Housing Ltd to South West Inner Sydney Table A.19 Property Transfer Program maintenance grants Cooperative; with Community Housing Mid North Coast project Organisation $ costs for shared services in community housing; and with setup Affordable Community Housing Ltd 54,000 of operations Compass Housing Services Co Ltd in Broken Hill Argyle Community Housing Association 1,490,999 under new Broken Hill Whole of Social Housing Strategy. Blue Community Housing Program 1,356,000 Table A.17 Community housing resourcing grants Bridge Housing Limited 585,000 Organisation $ Central Tablelands Housing Association 162,000 Argyle Community Housing 10,000 Churches Community Housing Ltd 15,000 Coastal Community Tenancy Scheme 1,100 Community Housing Limited 174,000 South West Inner Sydney Housing Cooperative 8,680 Compass Housing Services Co Ltd 1,392,001 Community Housing Mid North Coast 21,670 Homes Out West 702,000 Compass Housing Services Company Ltd 38,480 Homes North Community Housing Co Ltd 468,001 Total 79,930 Hume Community Housing Association Co 255,000 North Coast Community Housing Co Ltd 648,000 North Shore Community Housing Ltd 114,000 Maintenance grants South Coast Community Housing Ltd 486,000 Purpose of grants: To assist community housing providers to St George Community Housing Cooperative Ltd 1,791,000 accelerate expenditure on the maintenance backlog under the Wentworth Area Community Housing Association 1,668,000 Nation Building Economic Stimulus Plan. Women’s Housing Company Ltd 33,000 Table A.18 Maintenance grants Total 11,394,001 Organisation $ Affordable Community Housing Ltd 334,602 Tenancy Guarantee Program Argyle Community Housing Association 272,408 Purpose of grants: To assist people who experience difficulty Bridge Housing Limited 128,520 securing a tenancy in the private rental market. Central Tablelands Housing Association 91,467 Table A.20 Tenancy Guarantee grants Churches Community Housing Ltd 92,161 Organisation $ Coastal Community Tenancy Scheme Ltd 81,378 Anglicare North Coast 16,939 Community Housing Mid North Coast Inc 254,150 Community Housing Mid North Coast Inc 53,481 Compass Housing Services Co Ltd 106,099 Compass Housing Services Co Ltd 15,182 Homes North Community Housing Co Ltd 66,499 Homes Out West 15,400 Hume Community Housing Association Co 338,181 Hume Community Housing Association Co 16,500 Metro Community Housing Cooperative Ltd 92,161 North Coast Community Housing Co Ltd 19,670 North Shore Community Housing Ltd 84,475 Sapphire Coast Tenancy Scheme Inc 14,548 Ryde Hunters Hill Community Housing Cooperative 80,028 South Coast Community Housing Ltd 33,708 South Coast Community Housing Ltd 197,036
ANNUAL REPORT 2008/09 89 Appendices
Table A.20 Tenancy Guarantee grants (continued) Table A.22 Community Renewal grants (continued) Organisation $ Organisation $ The Housing Trust 28,432 Goulburn Public School 1,100 Wentworth Area Community Housing Association 15,116 Grevillea Gallery Pty Ltd 858 Total 228,976 Griffith Skills Training Centre 4,566 Healthy Cities Illawarra 8,600 Housing Communities Assistance Program Illawarra Forum Inc 165 Purpose of grants: To improve the quality of life of tenants by Inverell Shire Council 54,000 providing resources to them to participate in processes that John Michelin & Son 390 change the social and physical amenity of their neighbourhood Life Resources Centre Inc 1,100 and to assist the community to participate in the regeneration Manning Valley Neighbourhood 26,600 of its own neighbourhood through community development Mariners Lodge on the Waterfront 1,341 activities that are aligned with Housing NSW’s community Mid North Coast Regional Council 171,600 renewal strategies. Molongolo Women’s and Children’s Services 1,000 Newtrain Inc 33,000 Table A.21 Housing Communities Assistance grants Newtrain Northern Rivers Inc 66,000 Organisation $ Nowra Youth Services 4,048 Barnardos Australia 45,887 NSW Department of Tourism 880 Dubbo City Council 56,650 Orange City Council 49,500 The Factory Community Centre Inc 91,775 Police and Community Youth Club 2,110 The Junction Works Inc 45,888 Poplar Corner 620 Kidzprint Pty Ltd 9,812 Queanbeyan City Council 3,000 Newtrain Northern Rivers Inc 46,455 Queanbeyan Multilingual Centre 550 Presbytery of Parramatta Nepean 91,773 The Royal Life Saving Society 803 Riverwood Community Centre Inc 91,775 Samaritans Foundation 3,500 Spyns Incorporated 45,888 Schizophrenia Fellowship of NSW 500 Uniting Care Children, Young People 45,887 Shellharbour City Council 605 Wagga Wagga City Council 91,773 Shoalhaven Neighbourhood Centre 341 Warrawong Residents Forum Inc 45,888 Shoalhaven Police Citizen Youth 470 Wollongong City Council 45,887 The Smith Family 825 Southern Women’s Group Inc 350 Total 755,338 Tolland Community Centre Incorporated 4,200 Community Renewal Program YWCA NSW 2,823 Total 465,775 Purpose of grants: To improve the quality of life for tenants on selected public housing estates by enhancing social and physical amenities. Tenant participation Purpose of grants: To identify and meet the needs of social Table A.22 Community Renewal grants housing tenants through information provision, referral and Organisation $ advocacy (where required); training and skills development for tenant groups; support to new and existing tenant groups or Arts Council of The Eurobodalla Inc 1,000 activities; and liaison with other tenant participation activities Barnardos Australia 1,650 and structures. Batemans Bay High School 1,000 Bundanon Trust 1,000 Table A.23 Tenant participation grants Cootamundra Shire Council 10,000 Organisation $ East Nowra Neighbourhood Centre 500 Aquatic Leisure Management 82 Eden Garden Centre 200 Barnardos Australia 2,329 Eden Local Aboriginal 3,300 Centacare Catholic Welfare 100,000 Eden Marine High School 1,500 Central Sydney Region Public Tenant 7,700 The Gecko Gang 180 City Wide Print 1,551
90 Housing NEW SOUTH WALES Table A.23 Tenant participation grants (continued) Table A.24 Other grants (continued) Organisation $ Purpose of grant Organisation $ Council on the Ageing NSW 5,500 Deliver new affordable housing units Blue Chip 7,040,000 as allocated under Affordable Housing Limited Dubbo City Council 5,500 Innovations Funds 2007/08 tender Eden Community Action Group 100 Deliver new affordable housing units Bridge Housing 940,500 Hunter Central Coast Tenants Council 176,660 allocated under Debt Equity Tender Limited Illawarra Forum Inc 177,144 round two Inner Sydney Regional Council 162,646 Family support projects based in Minto in Campbelltown 119,482 response to the Minto Redevelopment. Family Support Intereach NSW Inc 100,000 Engages with vulnerable families whose Service Management Alternatives 4,125 needs cannot be met by existing services National Sport and Recreation 50,000 due to existing high referral rates Evaluation of the Inner City CFW Spice Pty 66,519 National Financial Fitness Pty Ltd 1,348 Homeless Outreach Support Service Ltd Northern Region Social Tenants 7,000 Funding for an out-of-hours telephone-based City of Sydney 618,340 Northern Region Tenant Resource Service 170,060 referral, information and assessment service Riverwood Community Centre Inc 167,596 for immediate assistance and provision of Social Ventures Australia Pty Ltd 22,500 case management and support to broker and facilitate short and long-term accommodation South Sydney Community Aid 3,150 for the homeless. Provide an outreach service South West Region Tenants Association 306,619 for rough sleepers in the inner city of Sydney Sustainable Capital 7,000 Manage services at the Dubbo Gordon Dubbo 229,910 Centre. The Gordon Centre provides an Neighbourhood Sydney Institute of TAFE 5,000 array of community services with particular Centre Inc The University of NSW 140,147 focus on children and the elderly. Funding is aimed to assist with salaries, operational University of Sydney 105,765 and related expenses Western Sydney Region Public Tenants Council 167,596 Deliver new social and affordable housing Compass 11,222,654 WorkVentures Ltd 24,000 units as allocated under the Social Housing Housing Services Growth Fund 2008/09 YWCA 3,744 Community 1,965,700 Housing Limited Total 1,924,862 Provide services and programs for Mission Australia 1,927,754 homeless people in inner-city Sydney Other grants and the Hunter region Provide activities and support for tenants Nowra Youth 79,040 Table A.24 Other grants of the Bomaderry Housing Community, Service Purpose of grant Organisation $ including crime reduction, community Deliver new affordable housing units Affordable 2,681,580 awareness and community training programs allocated under Debt Equity Tender Community Support young people aged between Parramatta 67,465 round two Housing 16 and 25 in their education and Mission (Live employment goals by helping them to N Learn Provide case management services to a Aids Council of 51,700 move into independent living Foundation) core group of 20 workers targeting issues NSW Inc such as homelessness, drug dependency, Develop service initiatives in Cranebrook Penrith City 117,700 mental illness and other issues to address social exclusion experienced Council by Housing NSW tenants. This includes Provide evidence-based policy-focussed Australian 439,509 development of skills, employment pathways research for Housing NSW and other Housing and and small business opportunities for Commonwealth, State and Territory housing Urban Research residents and access and coordination agencies to develop, implement and Institute of programs for young people evaluate housing policy programs Support the housing interests of low income Shelter NSW 602,001 Promote professional standing and Australian 120,000 and disadvantaged people in an advocacy, Incorporated development opportunities within the social Housing Institute research and information role. Build the housing industries. Activities include training, capacity of non-profit organizations to provide course accreditation, providing information housing-related services directly or via conferences and forums Build new affordable housing units as South Coast 220,000 Development and management of the Australian allocated under Debt Equity Tender Community national mainstream and Indigenous Institute of round one Housing Ltd housing data on behalf of the National Health and 413,959 Committee for Housing Information Welfare
ANNUAL REPORT 2008/09 91 Appendices
Table A.24 Other grants (continued) 12. Research and Development Purpose of grant Organisation $ The Australian Housing and Urban Research Institute (AHURI) Deliver new affordable housing units St George 11,780,391 conducts research in housing and urban research and policy. as allocated under Affordable Housing Community AHURI is jointly funded by the Australian Government and state Innovations Funds 2007/08 tender and Housing and territory housing agencies under the Commonwealth State National Rental Affordability Scheme call one Housing Agreement and under the National Affordable Housing Early-intervention projects involved in Uniting Care 138,132 Agreement from 1 January 2009. engaging children in creative ways to build Children, Young their skills, resilience, confidence and self- People Housing NSW has a role in setting AHURI’s research priorities esteem and to provide a soft entry point for and helps select new projects to be funded. In 2008/09, reaching parents. Provides social cohesion Housing NSW contributed $434,456 to fund these projects. activities to social housing residents During the year, 12 research projects were completed covering Total 40,842,336 a diverse range of topics, including social inclusion, people with a disability, innovative approaches to the provision of affordable housing, international housing trends, and housing assistance. A further 40 projects are underway. The output from AHURI research is used by Housing NSW to assist development and evaluation of policy and programs. Housing NSW has participated in user groups for individual research projects as well as in the ongoing 13. Consultants assessment, review and dissemination of research. The following table lists consultants paid in excess of $30,000.
Table A.25 Consultants paid in excess of $30,000 Provider Cost $ Title of Project Description of Purpose Category Deloitte Touche 138,296 Henry Review Preparation of detailed submissions on various taxation issues Strategy and Policy Tohmatsu Ltd affecting Housing NSW and its stakeholders Development 129,483 Minto Redevelopment Technical advice on the project including operational advice on Financial and Risk Project GST quantification based on private ruling received Management Advice 99,729 Nation Building Economic Technical advice on the tax implications of the alternative options, Financial and Risk Stimulus Plan (NBESP) activities and transactions of the NBESP program Management Advice 76,586 Long-term Non-reviewable Advice to determine whether residential tenancy contracts Financial and Risk Residential Tenancy entered into before 2 December 1998 meet the requirements Management Advice Agreements of the GST Transition Act
68,117 Statutory Vesting of Advice on GST implications on proposed vesting of residential Financial and Risk Residential Properties premises to community housing providers, including confirmation Management Advice by Senior Counsel 61,490 Common Access Analysis of alternative Common Access Strategy models to Financial and Risk Strategy identify broad taxation issues and risks Management Advice 47,493 Affordable Housing Advice on GST implications on development, construction, Financial and Risk – St Marys Project management of affordable housing and funding arrangements Management Advice 46,607 Affordable Housing – Glebe Advice on GST implications of various options under the Financial and Risk Redevelopment Project redevelopment project Management Advice 44,213 National Rental Affordability Advice on GST implications of grants paid under the NRAS Financial and Risk Scheme (NRAS) including obtaining a private ruling from the Australian Management Advice Taxation Office 36,417 Title Transfer to Community Advice on potential GST implications of transferring title in some Financial and Risk Housing Providers social housing properties to selected not-for-profit community Management Advice housing providers 33,116 Divestment Advice on GST implications of the proposed sale of Financial and Risk – Randwick Land land in Randwick Management Advice Department of Families, 38,768 Review of Aboriginal Review of Aboriginal infrastructure Strategy and Policy Housing, Community Housing and Related Development Services and Indigenous Infrastructure Programs in Affairs NSW KPMG 40,224 Nation Building Economic Technical advice on accounting implications of transactions Policy Development Stimulus Plan (NBESP) relating to the NBESP program
92 Housing NEW SOUTH WALES Table A.25 Consultants paid in excess of $30,000 (continued) Provider Cost $ Title of Project Description of Purpose Category Merilyn Alt and Dianne 37,674 NSW Cooperative Housing Feasibility study and policy options for the restructuring Strategy and Policy Beatty Strategy of the cooperative housing sector Development PWC 98,899 Service Delivery Channel Research and recommend the most suitable channels for delivery Management Services Strategy – Service Delivery of Housing NSW’s products and services to customers in the Solutions future Third Horizon 228,958 Housing Reform Review of Housing NSW’s organisational design and Organisational Review Consulting Partners structure to meet new policy challenges 111,653 Organisation Efficiency Review of Housing NSW’s corporate overhead costs against Organisational Review Project accepted industry benchmarks The Nous Group 39,247 Review of Housing NSW Provide a solution to simplify and better align the corporate Management Services Business Planning Process planning and business planning processes. To develop a concise business plan monitoring and reporting framework The University of NSW 33,970 Wagga Baseline Study Evaluation of the Building Stronger Communities Project Policy Development
During 2008/09, other consultancies paid under $30,000 were engaged in the following areas.
Table A.26 Consultants paid under $30,000 Table A.27 Client feedback statistics Area Cost 2007/08 2008/09 Policy development $174,496 Category Number % Number % Strategy and policy development $49,828 Aboriginal Housing Office complaint 46 0.09 33 0.06 Financial and risk management advice $243,038 Aboriginal Housing Office compliment 3 0.01 4 0.01 Management services $89,575 Aboriginal Housing Office enquiry 894 1.76 481 0.85 Total consultancies under $30,000 $556,937 Aboriginal Housing Office suggestion 0 0.00 3 0.01 Total number of consultancies 35 Complaint 5,611 11.06 5,836 10.36 Compliment 371 0.73 315 0.56 *Contractor feedback 0 0.00 111 0.20 14. Consumer Response Chief Executive call 157 0.31 57 0.10 Client feedback General enquiry 43,593 85.95 49,414 87.73 The Client Feedback Unit was established to give clients an Suggestion 44 0.09 74 0.13 opportunity to provide Housing NSW with feedback on its Total 50,719 100.00 56,328 100.00 services and to enable us to improve service delivery. The unit * New feedback types introduced in 2008/09 aims to provide equal access for all clients, accurate information, prompt and efficient service and an avenue for clients’ concerns to be resolved. Clients can contact the unit by using the 1300 Public housing appeals – first tier HOUSING (1300 468 746) number 24-hours-a-day, seven- If a public housing applicant or tenant is not satisfied with a days-a-week. Clients can also send written feedback by post, decision made by a client service officer regarding eligibility for facsimile or by email via the website. assistance, allocation of housing, tenancy management issues In 2008/09, 56,328 enquiries were logged by the Client or other matters, they may request that Housing NSW’s decision Feedback Unit, an increase of 5,609 from 2007/08. This higher be reviewed. A senior manager within the relevant housing volume can be attributed to moving from a Monday-to-Friday services division reviews the original decision. This is called a service to a 24-hours-a-day, seven-days-a-week service, first-tier appeal. implementation of the New Maintenance Contract, the general In 2008/09, 2,863 first-tier appeals were logged. This is an enquiries hotline, Rentstart, as well as general housing and local increase of 126 (4.6%) from first-tier appeals lodged in 2007/08. office enquiries. During the year, 2,615 appeals were considered.
ANNUAL REPORT 2008/09 93 Appendices
Table A.28 Results of first-tier appeals Table A.29 Second-tier appeals hearing results 2007/08 2008/09 2008/09 Category Number % Number % Declined 146 Appeals declined 1,193 48.5 1,351 51.7 Recommended a change in decision 123 (ie. original decision not overturned) Withdrawn/resolved prior to hearing 5 Appeals upheld 636 25.85 690 26.4 (ie. original decision overturned) Approved by Housing NSW following adjournment 32 Appeals upheld with 228 9.27 164 6.3 Resolved following adjournment 14 additional information Total 320 Appeals withdrawn/resolved 403 16.38 410 15.7 Total 2,460 100.00 2,615 100.00 Table A.30 Second-tier appeals final outcomes 2008/09 2008/09 Public housing appeals – second tier Recommendations supported by Housing NSW 132 During 2008/09, the Housing Appeals Committee received Recommendations not supported by Housing NSW 8 511 appeal applications, 27 of which were from community Resolved 21 housing clients. Of these, 415 appeals proceeded to a hearing, Total 161 395 from public housing and 20 from community housing % Accepted 94.5% clients. Ninety-six appeals did not proceed to a hearing due to identified issues, such as the matter not being within the Community housing external appeals system Committee’s jurisdiction, a need for an internal review with the housing provider or the person’s housing need being In 2008/09, 27 appeal applications were received from resolved prior to hearing. community housing clients, with 20 appeals heard within the same period. A breakdown of Housing NSW appeals by Division shows: • 213 from Central Sydney Table A.31 Community housing appeals 2008/09 • 118 from Greater Western Sydney 2008/09 2008/09 2008/09 • 40 from Northern NSW Declined appeals heard 4 5 4 • 24 from Southern and Western NSW. HAC recommend 7 4 10 a change of decision Adjourned 4 2 5 Pending/Resolved / Withdrawn 0 0 1 Total 15 11 20 15. Payment of Accounts
Table A.32 Total accounts paid on time for each quarter Quarter Target Amount actual Total paid on time Amount paid % % $ $ September quarter 95 96 383,474,751 400,344,622 December quarter 95 96 414,088,688 430,298,933 March quarter 95 96 275,897,824 287,861,152 June quarter 95 98 560,512,759 572,920,711
Table A.33 Ageing analysis of accounts payable balances at the end of each quarter Quarter Current within Less than 30 days Between 30 and 60 Between 60 and 90 More than 90 days Total due date overdue days overdue days overdue overdue $ $ $ $ $ $ September quarter 31,561,201 31,381,039 149,428 2,046 22,214 6,474 December quarter 19,021,887 18,973,458 8,415 20,549 11,489 7,976 March quarter 23,763,026 23,580,930 12,696 91,925 55,670 21,805 June quarter 12,772,928 12,740,712 20,262 0 0 11,954
No problems were observed to affect the processing of payments. There was no interest paid on overdue accounts.
94 Housing NEW SOUTH WALES 16. Risk Management and The total cost of insurance premiums, including all charges and fees, for 2008/09 is $8.158 million, a saving of 11 percent from Insurance Activities 2007/08. Housing NSW is self-insured for the first $5 million of Housing NSW continues to have a dedicated Risk and any property loss and the first $250,000 of any public liability Insurance Unit which: claim due to its negligence. Against a declared asset value of • provides risk management support and advice to the $27 billion there has been a nine percent reduction in property Executive, management and staff premium. There has been a 23 percent reduction in liability premium. • facilitates a corporate risk management culture Overall savings were achieved due to: • provides risk management framework development and maintenance • thorough analysis and presentation of underwriting data and • assists in identifying and managing risks • the Chief Executive’s presentations to local underwriters. • manages and administers workers’ compensation claims • manages and administers public liability claims Table A.34 Insurance expenses in 2008/09 • manages the corporate insurance program and $’000 Industrial special risks – property 3,300 • administers subpoenas on the organisation. Public and products liability/umbrella (primary & excess liability) 1,054 Risk management NSW workers’ compensation1 2,076 Identification and effective management of strategic and Construction risks and asbestos2 773 operational risk continues to be a priority for Housing NSW. In Comprehensive motor vehicle fleet (premium and CTP) 493 2008/09, Housing NSW continued to progressively embed and Professional indemnity liability3 40 integrate an Enterprise Risk Management Framework based on AS/NZS4360:2004. This has been a pragmatic and incremental TOTAL 7,736 process involving: 1 Deposit premium. • re-evaluation and validation of strategic and high-level 2 The 2007/08 construction risks policy was extended to 27 October 2008 at operational risks and no additional cost. Two new construction risks policies commenced on 27 October 2008 (costs included in this figure). One covers new maintenance • enhancements to existing business process infrastructure. contracts which commenced on 27 October and is renewable on the contract anniversary date. The other covers capital works and is renewable Housing NSW continues to actively manage business risks (eg. on 30 June. assets programs/projects, procurement, fraud and corruption, 3 Renewed annually on 31 October. business continuity, and occupational health and safety and injury risks) through existing business process infrastructure. 17. Investment Performance To implement this, the Risk and Insurance Unit is progressively The NSW Land and Housing Corporation derives its investment embedding an Enterprise Risk Management Framework. The powers from Part 2, Schedule 4 of the Public Authorities Business Assurance Unit oversees an internal audit program (Financial Arrangements) Act 1987 as amended. Under the and implements fraud and corruption prevention strategies. Housing Act 2001, the Corporation may act in the name of The Risk Management and Audit Committee assists the Chief Housing NSW. During the financial year, Housing NSW invested Executive to ensure the integrity and quality of the organisation’s its surplus cash flows in NSW Treasury Corporation’s (TCorp) risk management framework and implementation of the internal hour-glass investment facilities, with a return of 5.35 percent, audit program. and money market facilities with TCorp and the major four Insurance Australian banks, with a return of 3.27 percent. These returns are comparable to the benchmark UBS bank bill rates for the Housing NSW continues to ensure its insurance program is periods that the investments were held for of 5.48 percent and optimised by providing appropriate and cost-effective coverage 3.24 percent respectively. for insurable risk. A Greenfield Insurance Review was completed in the last quarter of 2007/08 and involved cost of risk analysis Housing Reserve Fund and consideration of commercial, self insurance, alternative The Housing Reserve Fund forms part of Housing NSW. risk transfer and NSW Government Treasury Managed Fund Short-term funds in the Housing Reserve Fund were invested insurance options for 2008/09. As a result, Housing NSW with the four major Australian banks and TCorp. The rate of maintained and renewed its 2008/09 insurance program in the return on these investments was 5.13 percent. This return is local and international commercial insurance market with the comparable to the benchmark UBS bank bill rate for the year of assistance of a sophisticated multinational insurance broker. 5.48 percent. The structure of the insurance program has been reconfigured to meet market conditions and to ensure the best value in terms of coverage and price.
ANNUAL REPORT 2008/09 95 Appendices
18. Liability Management Performance Of these, 192 applications were completed, compared to 154 in 2007/08. There was one ‘I Want to Change My File’ application As at 30 June 2009, the nominal value of the Housing NSW and four internal reviews. debt portfolio was $1,285.7 million. This comprises $889.1 million in advances from the Commonwealth Government, There were also 24 written inquiries in relation the Freedom of $185.8 million in loans payable to TCorp, $201.9 million in Information Act which did not eventuate into formal applications, Public Equity Participation (PEP) loans payable to the AMP and a further 11 written requests for information were received Society and $8.9 million in loans from other sources. As in from government agencies, such as the NSW Department of previous years, Housing NSW retained the services of TCorp Community Services, Centrelink and the Australian Taxation to manage the tradeable portion of the debt portfolio. The PEP Office. The time spent in processing these applications was loans were brought to account as detailed in Note 2 b (ii) of the 3,278 hours as opposed to 2,882 hours in 2007/08. notes to the financial statements. Compliance with the Freedom of Information For compliance purposes, Housing NSW’s interest rate risk requirements policy is measured in terms of modified duration. The modified duration of the tradeable portion of the debt portfolio is Clients are able to make formal applications and Housing NSW compared to the modified duration of the core/benchmark debt considers them in view of the objectives of the Freedom of portfolio calculated by the NSW Treasury Corporation. The Information Act to extend as far as possible the public’s right permitted modified duration range is +/–0.5 (see table A.35). to access information. Of the 192 applications completed, two were refused in full and 10 discontinued. When appropriate, Table A.35 Debt performance Housing NSW provides a document with only the exempt Modified Total Core/ Net position material deleted. Of the 192 completed applications, 134 duration portfolio benchmark long/(short) contained partial exemptions, meaning partial disclosure was 30 June 2009 3.71 3.68 0.03 granted in accordance with the Act. During the year, Housing NSW repaid $26.9 million of its debt to Housing NSW also offers its clients the use of the informal ‘I the Commonwealth Government. Want to See My File’ process, whereby clients may apply to view their tenancy files for free once all sensitive material is 19. Credit Card Certification removed from the file prior to the viewing. However, clients should be encouraged to lodge formal Freedom of Information In accordance with Treasurer’s Direction 205.01 to 205.08, it is requests to ensure the public’s right of access to information. certified that credit card usage by officers of Housing NSW has been in accordance with the appropriate Government policies, The following were the most frequent exemptions claimed under Premier’s Memoranda and Treasurer’s Directions. the Act: • Clause 6 of Schedule 1 of the Act – documents 20. Freedom of Information affecting another individual’s personal affairs The Freedom of Information Act 1989 requires all government • Clause 13 of Schedule 1 of the Act – documents agencies to publish an annual Statement of Affairs, providing containing confidential material. information about the operations of the agency and its dealings with members of the public. The Housing NSW Statement of On 103 occasions, Housing NSW reduced the fees payable Affairs is included in the Annual Report. by applicants on the basis of financial hardship and waived the fees in full on 10 other occasions. This compares with Freedom of Information requirements – the 83 occasions Housing NSW reduced the fees payable by assessment of impact during 2008/09 applicants on the basis of financial hardship during 2007/08. Housing NSW received 200 applications, comprising 188 new The total amount of fees received during 2008/09 was applications and 12 brought forward from the previous year. $5320.00, compared with $4895.50 in 2007/08.
Table A.36 New Freedom of Information (FOI) applications Number Personal Other Total Applications 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 A1 New 146 172 17 16 163 188 A2 Brought forward 8 8 2 4 10 12 A3 Total to be processed 154 180 19 20 173 200 A4 Completed 145 173 9 9 154 182 A5 Discontinued 1 2 6 8 7 10 A6 Total processed 146 175 15 17 161 192 A7 Unfinished carried forward) 8 5 4 3 12 8
96 Housing NEW SOUTH WALES Table A.37 Discontinued FOI applications Number Personal Other Total Reasons 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 B1 Request transferred out to another agency (s.20) 0 0 0 0 0 0 B2 Applicant withdrew request 1 1 1 2 2 3 B3 Applicant failed to pay advance deposit (s.22) 0 1 4 5 4 6 B4 Applicant failed to amend a request that would have 0 0 1 1 1 1 been an unreasonable diversion of resources to complete (s.25(1)(a1)) B5 Total discontinued 1 2 6 8 7 10 Note: If request discontinued for more than one reason, select the reason first occurring in the above table. The figures in B5 should correspond to those in A5.
Table A.38 Completed FOI applications Number Personal Other Total Completed applications 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 C1 Granted or otherwise available in full 22 32 3 7 25 39 C2 Granted or otherwise available in part 122 134 3 0 125 134 C3 Refused 0 1 2 1 2 2 C4 No documents held 1 6 1 1 2 7 C5 Total completed 145 173 9 9 154 182 Note: A request is granted or otherwise available in full if all documents requested are either provided to the applicant (or the applicant’s medical practitioner) or otherwise publicly available. The figures in C5 should correspond to those in A4.
Table A.39 FOI applications granted or otherwise available in full Number Personal Other Total All documents requested were 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 D1 Provided to the applicant 22 32 3 7 25 39 D2 Provided to the applicant’s medical practitioner 0 0 0 0 0 0 D3 Available for inspection 0 0 0 0 0 0 D4 Available for purchase 0 0 0 0 0 0 D5 Library material 0 0 0 0 0 0 D6 Subject to deferred access 0 0 0 0 0 0 D7 Available by a combination of any of the reasons 0 0 0 0 0 0 listed in D1–D6 above D8 Total granted or otherwise available in full 22 32 3 7 25 39
Table A.40 FOI applications granted or otherwise available in part Number Personal Other Total All available documents were 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 E1 Provided to the applicant 122 134 3 0 125 134 E2 Provided to the applicant’s medical practitioner 0 0 0 0 0 0 E3 Available for inspection 0 0 0 0 0 0 E4 Available for purchase 0 0 0 0 0 0 E5 Library material 0 0 0 0 0 0 E6 Subject to deferred access 0 0 0 0 0 0 E7 Available by a combination of any of the reasons listed 0 0 0 0 0 0 in E1–E6 above E8 Total granted or otherwise available in part 122 134 3 0 125 134
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Table A.41 Refused FOI applications Number Personal Other Total Reason 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 F1 Exempt 0 1 2 1 2 2 F2 Deemed refused 0 0 0 0 0 0 F3 Total refused 0 1 2 1 2 2
Table A.42 Exempt documents Number (refused or access granted or otherwise available in part only) Personal Other Total Reason 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09
Restricted documents: G1 Cabinet documents (Clause 1) 0 0 1 0 1 0 G2 Executive Council documents (Clause 2) 0 0 0 0 0 0 G3 Documents affecting law enforcement and public 1 0 1 0 2 0 safety (Clause 4) G4 Documents affecting counter-terrorism measures 0 0 0 0 0 0 (Clause 4A) Documents requiring consultation: G5 Documents affecting inter-governmental relations 0 0 0 0 0 0 (Clause 5) G6 Documents affecting personal affairs (Clause 6) 119 133 1 1 120 134 G7 Documents affecting business affairs (Clause 7) 1 2 0 0 1 2 G8 Documents affecting the conduct of research 0 0 1 0 1 0 (Clause 8) Documents otherwise exempt: G9 Schedule 2 exempt agency 0 0 0 0 0 0 G10 Documents containing information confidential to 0 0 0 0 0 0 Olympic Committees (Clause 22) G11 Documents relating to threatened species, 0 0 0 0 0 0 Aboriginal objects or Aboriginal places (Clause 23) G12 Documents relating to threatened species 0 0 0 0 0 0 conservation (Clause 24) G13 Plans of management containing information of 0 0 0 0 0 0 Aboriginal significance (Clause 25) G14 Private documents in public library collections 0 0 0 0 0 0 (Clause 19) G15 Documents relating to judicial functions (Clause 11) 0 0 0 0 0 0 G16 Documents subject to contempt (Clause 17) 0 0 0 0 0 0 G17 Documents arising out of companies and securities 0 0 0 0 0 0 legislation (Clause 18) G18 Exempt documents under inter-state FOI legislation 0 0 0 0 0 0 (Clause 21) G19 Documents subject to legal professional privilege 0 0 0 0 0 0 (Clause 10) G20 Documents containing confidential material 0 0 0 0 0 0 (Clause 13) G21 Documents subject to secrecy provisions 0 0 0 0 0 0 (Clause 12) G22 Documents affecting the economy of the state 0 0 0 0 0 0 (Clause 14) G23 Documents affecting financial or property interests 0 0 0 0 0 0 of the state or an agency (Clause 15) G24 Documents concerning operations of agencies 0 0 0 0 0 0 (Clause 16)
98 Housing NEW SOUTH WALES Table A.42 Exempt documents (continued) Number (refused or access granted or otherwise available in part only) Personal Other Total Reason 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 G25 Internal working documents (Clause 9) 1 0 1 0 2 0 G26 Other exemptions (eg. clauses 20, 22A and 26) 0 0 0 0 0 0 G27 Total applications including exempt documents 122 135 5 1 127 136 Note: Where more than one exemption applies to a request, select the exemption category first occurring in the above table.The figures in G27 should correspond to the sum of the figures in C2 and F1.
Table A.43 Ministerial certificates 2007/08 2008/09 H1 Number of ministerial certificates issued 0 0
Table A.44 Formal consultations 2007/08 2008/09 I1 Number of applications requiring formal consultation 0 0 I2 Number of persons formally consulted 0 0
Note: A request is granted or otherwise available in full if all documents requested are provided to the applicant.
Table A.45 Amendment of personal records Number 2007/08 2008/09 J1 Agreed in full 0 0 J2 Agreed in part 0 0 J3 Refused 0 1 J4 Total 0 1
Table A.46 Notation of personal records 2007/08 2008/09 K1 Applications for notation 0 0
Table A.47 Fees and costs Assessed costs Fees received 2007/08 2008/09 2007/08 2008/09 L1 All completed applications $16,715.00 $44,415.00 $4,895.50 $5,320.00
Table A.48 Fee discounts Number (where fees were waived or discounted) Personal Other Total 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 M1 Processing fees waived in full 0 10 0 0 0 10 M2 Public interest discounts 0 0 0 1 0 1 M3 Financial hardship discounts – pensioner or child 81 103 2 0 83 103 M4 Financial hardship discounts – non-profit organisation 0 0 0 0 0 0 M5 Total 81 113 2 1 83 114
Table A.49 Fee refunds granted due to significant correction of personal records 2007/08 2008/09 N1 Number of fee refunds granted as a result of significant correction of personal records 0 0
ANNUAL REPORT 2008/09 99 Appendices
Table A.50 Days taken to complete request Request: Personal Other Total Calendar days 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 O1 0– 21 days – statutory determination period 89 127 0 2 89 129 O2 22– 35 days – extended statutory determination 0 0 0 0 0 0 period for consultation or retrieval of archived records (S.59B) O3 Over 21 days – deemed refusal where no extended 56 46 9 7 65 53 determination period applies O4 Over 35 days – deemed refusal where extended 0 0 0 0 0 0 determination period applies O5 Total 145 173 9 9 154 182
Table A.51 Processing time for number of completed FOI applications Applications: Personal Other Total Hours 2007/08 2008/09 2007/08 2008/09 2007/08 2008/09 P1 0– 10 hours 52 63 2 0 54 63 P2 11– 20 hours 82 104 2 5 84 109 P3 21– 40 hours 8 6 2 1 10 7 P4 Over 40 hours 3 0 3 3 6 3 P5 Total 145 173 9 9 154 182
Table A.52 Number of reviews completed 2007/08 2008/09 Q1 Internal reviews 7 4 Q2 Ombudsman reviews 1 0 Q3 Administrative Decisions Tribunal reviews 1 0
Table A.53 Results of internal reviews Personal Other Total Original agency decision: Basis of request/Number Upheld Varied Upheld Varied Upheld Varied R1 Access refused 0 0 0 0 0 0 R2 Access deferred 0 0 0 0 0 0 R3 Exempt matter deleted from documents 1 3 0 0 1 3 R4 Unreasonable charges 0 0 0 0 0 0 R5 Failure to consult with third parties 0 0 0 0 0 0 R6 Third parties’ views disregarded 0 0 0 0 0 0 R7 Amendment of personal records refused 0 0 0 0 0 0 R8 Total 1 3 0 0 1 3
100 Housing NEW SOUTH WALES Description of various documents held by The Privacy Management Plan has been updated to take into Housing NSW account the commencement of the Health Records and Information Privacy Act 2002. Housing NSW has a computerised records management The contravention by Housing NSW of its Privacy Code of system which records all files held. Administration files hold Practice is conduct to which review and appeal mechanisms all documents concerned with the day-to-day management apply. Such review is undertaken by Housing NSW in of Housing NSW. Client files hold documents which supply accordance with the procedures set out in the Privacy information relevant to a person’s relationship with Housing Management Plan. A complaint under the Code should be NSW, as a tenant, an applicant for housing, or a client for addressed to Housing NSW’s Privacy Contact Officer. Housing other housing services. In addition to the hard-copy client files, NSW conducted three internal reviews under the privacy information on tenants and applicants for housing is also held legislation during the year. There were no appeals to the on the computerised Integrated Housing System. Administrative Decisions Tribunal during the year. Other kinds of documents held by Housing NSW are Housing NSW has provided its Privacy Management Plan to discussion papers, reports, fact sheets, newsletters, manuals, the Privacy Commissioner as required by the Act, and has and guidelines. Most of these are available on the website on introduced extensive and continuing privacy training for new and www.housing.nsw.gov.au. current employees. Seeking access to documents or to amend records 22. Legislation and Legal Changes A person may apply to view his or her records by applying under There have been no significant judicial decisions affecting ‘I Want to See My File’. Enquiries in relation to this service Housing NSW or the users of its services. There have been should be made to any Housing NSW office across NSW. no changes other than those noted below in all substantive or Formal applications for access and amendments are made in subordinate legislation for which Housing NSW is responsible. writing to: The relevant legislation, which Housing NSW is responsible for administering, is: FOI Manager Housing NSW Commonwealth and State Housing Agreement Act 1946 Locked Bag 4001 Commonwealth and State Housing Agreement Act 1956 Ashfield BC 1800 Homefund Restructuring Act 1993 (except for ss14–16 and Enquiries can be made by phoning (02) 8753 8386 or Schedule 2 for which the Minister for Commerce and or the 8753 8400, Monday to Friday 8.30 am to 4.30 pm. Minister for Fair Trading is responsible)
Table A.54 Fees and charges for applications Housing Act 2001 Nature of application Application Processing Housing Agreement Act 1956 fee charge Housing Agreement Act 1961 Access to personal records $30* $30 per hour, after first 20 hours* Housing Agreement Act 1966 Access to non-personal records $30* $30 per hour* Housing Agreement Act 1973 Internal review $40* Nil Housing Agreement Act 1974 Amendment of records Nil Nil Housing Agreement Act 1978 * These fees may be subject to a 50 percent reduction where the applicant can Housing Agreement Act 1981 demonstrate financial hardship, is on a statutory income, or for public interest reasons. Housing Agreement Act 1985 Loan Fund Companies Act 1976 21. Privacy Management Plan Relationship between the Minister for Housing, The Privacy and Personal Information Protection Act 1998 Housing NSW and the NSW Land and requires all departments to comply with the information Housing Corporation protection principles. These principles have been implemented through Housing NSW’s Privacy Code of Practice (gazetted on The Housing Act 2001 is administered by the Minister for 3 November 2000) to reflect the operational and statutory needs Housing (‘the Minister’). The Housing Act 2001 continued the of Housing NSW. The Code was written with a view to ensuring corporate existence of the NSW Land and Housing Corporation that it serves Housing NSW’s purposes in the collection, (‘the Corporation’) as a corporate body representing the Crown. storage, use and dissemination of personal information. This is a continuation of the body of the same name constituted under the now repealed Housing Act 1985 and the Home
ANNUAL REPORT 2008/09 101 Appendices
Purchase Assistance Authority. The Corporation (being a Housing to maintain a register of community housing providers. statutory corporation) has no appointed members, and the The Registrar has significant powers to regulate the sector. Chief Executive of Housing NSW manages its affairs. Housing Regulation 2009 Housing NSW and the Corporation act in a complementary manner to achieve a unified administration of theHousing Act. The Housing Regulation 2009 commenced on 1 May 2009 Housing NSW is a Division of the Government Service and and included as Schedule 1 a regulatory code to regulate the employs all staff used by the Corporation. The Corporation holds community housing sector. The code deals with the classes of land, buildings and other assets within the housing portfolio and registration of the community housing providers and ensures is the entity through which all transactions occur. that residents and applicants are treated fairly by community housing providers. The code also provides that there are fair Housing NSW and the Corporation are linked in the legislation and transparent processes with registered community housing in that: providers and that residents are satisfied with the overall quality • the Chief Executive of Housing NSW manages the affairs of of services. the Corporation so that anything done in the name of, or on The code also seeks to ensure the sustainability of those behalf of, the Corporation by the Chief Executive, shall be tenancies and communities and to ensure proper asset deemed to have been done by the Corporation and management, sound governance, standards of probity and the • the Corporation is empowered to exercise any of its functions protection of housing assets. Another aspect of the code seeks in the name of Housing NSW. to deal with the efficient and competitive delivery of community On 13 June 2008, the NSW Department of Housing changed housing and to ensure also that community housing can engage its name to Housing NSW. in appropriate project delivery and prudent financial leveraging. Housing Act 2001 – summary of legislative State Environmental Planning Policy (Infrastructure) changes On 20 February 2009, the State Environmental Planning Policy The Housing Amendment (Community Housing Providers) Act (Infrastructure) was amended to allow Housing NSW the 2007 commenced on 1 May 2009. The Housing Regulation ability to fast-track residential developments by not requiring 2009, which regulates the community housing sector, applications to council where a development comprises less commenced on 1 May 2009. than 20 units in a single lot and less than 8.5 metres in height. The amended policy also applies to sub-divisions and demolition The State Environment Planning Policy (Infrastructure) 2007 work. Notification of the proposed development to all adjoining Amendment (Schools, Affordable Housing and Metro Rail) 2009 occupiers and the relevant local council is required and they commenced 20 February 2009. have 21 days to provide Housing NSW with their response. The Miscellaneous Acts (Local Court) Amendment Act 2007 Housing NSW must take into consideration all responses made a minor consequential change to the Housing Act’s received. An environmental assessment is also required as section 74 by amending a reference to the Local Court to reflect to the environmental effects of the proposed development. In a change to that court’s proper referencing. certain circumstances, an environmental impact statement may Section 57 (4) (b) of the Housing Act 2001 was amended by also be required. omitting ‘payable on unpaid judgments of the Supreme Court’ and inserting instead ‘prescribed under section 101 of the 23. Publications Civil Procedure Act 2005 in respect of unpaid judgments’. The The following is a list of publications released in 2008/09. Most proposed amendment updates a redundant reference. of these publications are available from the Housing NSW Housing Amendment (Tenant Fraud) Act 2008 No 7 website (www.housing.nsw.gov.au) or by request at any Housing NSW office. Dates in brackets indicate version released in The Housing Amendment (Tenant Fraud) Act 2008, which 2008/09. came into force on 14 April 2008, was implemented during the 2008/09 financial year with the creation of the Tenant Fraud Unit. Corporate publications The Tenant Fraud Unit improves the capacity of Housing NSW • Annual Report 2007/08 (Nov 08) to prevent, detect and prosecute tenant fraud. • Housing NSW Code of Conduct and Ethics (revised) (Jul 08) Housing Amendment (Community Housing Providers) • Statement of Business Ethics (Jul 08) • State Budget 2009/10: Housing NSW Budget Commentary Act 2007 No 48 (Jun 09) This amending Act was assented to on 1 November 2007 and came into force on 1 May 2009. The amendment Act regulates Reports the increasingly important community housing sector. The • Building Stronger Communities Regeneration Partnership Minister of Housing has appointed a Registrar of Community Plan – Dubbo (Nov 08)
102 Housing NEW SOUTH WALES • Building Stronger Communities Regeneration Partnership • Smoke Alarms (May 09) Plan – Killarney Vale, Bateau Bay, Tumbi Umbi (Nov 08) • Southern NSW Redevelopment Projects (Aug 08) • Building Stronger Communities Regeneration Partnership • Special Assistance Subsidy (Jul 08) Plan – Macquarie Fields (Nov 08) • Tenant Fraud and Amnesty (Jul 08) • Building Stronger Communities Regeneration Partnership • Tenant Participation Resource Services (Mar 09) Plan – Claymore (Jan 09) • Water Usage Charges (revised Apr 09) • Building Stronger Communities Regeneration Partnership • What Happens after Housing NSW Asks You to Move Plan – Mt Druitt (Nov 08) (May 09) • Building Stronger Communities Regeneration Partnership Plan – Orange/ Bathurst (Nov 08) Newsletters • Rent and Sales Report 84 (Jul 08) • Bonnyrigg Living Communities Project – Living • Rent and Sales Report 85 (Sep 08) Communities Project Newsletter – issues 13, 14 • Rent and Sales Report 86 (Dec 08) • Community Housing Division e-newsletter – May 09 • Rent and Sales Report 87 (Mar 08) • Office of Community Housing e-newsletter – issues 1, 2 • Rooftops – issues 1, 2, 3 Information sheets • Your Home: A Newsletter for Public Housing Tenants – issues • Asbestos (Jul 08) 44, 45, 46, 47, 48 (6 languages – English, Arabic, Chinese, • Client Feedback (Oct 08) Russian, Spanish and Vietnamese). Also available on CD. • Commitment to Service (Jan 09) • Community Gardens (Jul 08) Other printed material • Community Housing (available in Spanish, Arabic, • 1300 HOUSING brochure (Nov 08) Vietnamese, Chinese and Russian) (revised May 09) • Building Stronger Communities Regeneration Partnership • Community Housing Regulation and Registration System Plan – Dubbo brochure (Nov 08) (Nov 08) • Building Stronger Communities Regeneration Partnership • Community Housing Rent Reforms (revised Jan 09) Plan – Killarney Vale, Bateau Bay, Tumbi Umbi brochure • Electronic Funds Transfer (revised Feb 09) (Nov 08) • Fixed Term Leases and Lease Review (Nov 08) • Building Stronger Communities Regeneration Partnership • Housing NSW Youth Scholarship Program 2010 (May 09) Plan – Macquarie Fields brochure (Nov 08) • Income Eligibility Limits (revised Jul 08) • Building Stronger Communities Regeneration Partnership • Maintenance Services (Oct 08) Plan – Claymore brochure (Nov 08) • Market Rent Review (Jul 08) • Building Stronger Communities Regeneration Partnership • Nation Building Economic Stimulus Plan Building Housing Plan – Mt Druitt brochure (Nov 08) NSW (Mar 09) • Building Stronger Communities Regeneration Partnership • Nation Building Economic Stimulus Plan Land and Multi- Plan – Orange/Bathurst brochure (Nov 08) unit Development Packages (Mar 09) • Dapto Office is Moving flyer and poster (Jun 09) • Nation Building Economic Stimulus Plan Opportunities for • Housing NSW Youth Achievement Awards 2008 flyer and the Private Sector (Mar 09) poster (Sep 08) • New Maintenance Contract (Dec 08) • Housing NSW Youth Achievement Awards 2009 • Painting (Apr 09) application form, guidelines (Sep 08) • Payment Options (Apr 09) • Housing NSW Youth Scholarships 2009 flyer and poster • Privacy and Personal Information Notification (Arabic, (Sep 08) Chinese, Russian, Spanish, Turkish and Vietnamese) • Housing NSW Youth Scholarships 2010 flyer, poster, (revised May 09) application form, guidelines (May 09) • Property Transfer Program (May 2009) • Kamira Court, Villawood Urban Renewal Project marketing • Public Housing (revised Jul 08) booklet (Aug 08) • Rent Deduction (Jan 09) • Millers Point Long Term Leasing Handbook (Sep 08) • Rent Subsidy Review (May 09) • Payment Options DL Flyer (Apr 09) • Rental Subsidy Policy (revised Jan 09) • Riverwood Urban Renewal Project marketing booklet • Rentstart – Arabic, Chinese, Russian, Spanish and (Aug 08) Vietnamese (revised Jan 09) • Rosewood Grove brochure (May 09) • Rentstart: Landlords and Real Estate Agents (Mar 09) • Tenant Fraud Amnesty brochure (Jul 08) (also in Arabic, • Rentstart Move – Bond Assistance (Jul 08) Chinese, Russian, Spanish, Vietnamese) • Resources for Parents and Families with Children (Jul 08) • Reviewing Decisions (Nov 08) • Riverwood Urban Renewal Project Projects (Jul 08)
ANNUAL REPORT 2008/09 103 Appendices
24. Annual Report Production Costs Central Sydney Housing Services Division The total external costs incurred in the production of the Level 11, 234 Sussex Street 2008/09 Annual Report were $34,695 (+GST). This includes SYDNEY NSW 2000 consultancy fees for design, photography and printing costs Ph: 02 9268 3444 to produce 500 full copies of the reports to comply with NSW Treasury requirements. An electronic version of text and Client Service Offices appendices as well as a separate listing of the 2008/09 Broadway Level 1–2, 255 Broadway audited financial statements are available on the website: BROADWAY NSW 2007 www.housing.nsw.gov.au. Ph: Assessment Team 02 9552 9699 Tenancy T108 02 9552 9688 25. Where to Find Us Tenancy T109 02 9552 9666 Offices generally open from 8.30 am to 4.30 pm. Burwood Level 6, 56 Railway Parade Client service offices are closed on Wednesday until BURWOOD NSW 2134 1.00 pm. Offices marked with ‘*’ are intensive tenancy Ph: 02 9742 4300 management offices. City Ground Level, 234 Sussex Street SYDNEY NSW 2000 Ph: 02 9268 3400 Website www.housing.nsw.gov.au Dee Why Unit 17A/18 Ground Floor 818 Pittwater Road Head Office 223–239 Liverpool Road DEE WHY NSW 2099 ASHFIELD NSW 2131 Ph: 02 9971 3600 Ph: 02 8753 8000 Hurstville Level 1, 2–4 Woodville Street Fax: 02 8753 8888 HURSTVILLE NSW 2220 Post: Locked Bag 4001 Ph: 02 9375 8611 ASHFIELD BC NSW AUST 1800 Maroubra Level 7, 832 Anzac Parade Housing Ph: 1300 HOUSING (24 hours, 7 days) MAROUBRA NSW 2035 Contact 1300 468 746 Ph: 02 9314 4056 Centre Fax: 02 9612 6099 Email: [email protected] Miranda Level 2, 14–16 Central Road Post: Locked Bag 7150 MIRANDA NSW 2228 LIVERPOOL BC NSW 1871 Ph: 02 9526 4700 24 hours/7 days Gladesville Level 2, 2/230 Victoria Road Maintenance GLADESVILLE NSW 2111 General enquiries Ph: 02 9268 3477 Feedback – suggestions, compliments, Redfern Poets Corner Outreach Office, complaints Gilmore Building Email: [email protected] 55 Morehead Street Home Purchase Advisory Service REDFERN NSW 2016 Email: [email protected] Ph: 02 9310 3928 Mon–Fri 8.30 am– 4.30 pm Hours: Tue/Thur 9.00 am–12.30 pm Mortgage Assistance Riverwood Ground Floor, 171 Belmore Road North Email: [email protected] RIVERWOOD NSW 2210 Reports of fraud or corruption Ph: 02 9584 4800 Mon–Fri 8.00 am– 6.00 pm Ryde Ground Floor, 80–84 Blaxland Road sat 10.00 am– 3.00 pm TOP RYDE NSW 2122 Rentstart by Phone PH: 02 9809 8444 (Team111 only) South Coogee Outreach Office Unit 37, 3 Yamba Place SOUTH COOGEE NSW 2034 Ph: 02 8383 8999 Hours: Tue 9.30 am–12.30 pm Wed 1.00–4.00 pm Thur 9.30 am–12.30 pm
104 Housing NEW SOUTH WALES Surry Hills ‘The Pottery’ Cranebrook Cranebrook Community Access Centre Ground Floor, 31 Belvoir Street 17 Progress Way SURRY HILLS NSW 2010 CRANEBROOK NSW 2749 Ph: 02 9319 9333 Ph: 02 4721 6455 Waterloo ‘Drysdale’ Fairfield Ground Floor, 360–362 Horsley Drive Ground Floor, 232 Pitt Street FAIRFIELD NSW 2165 WATERLOO NSW 2017 Ph: 02 9754 6800 PH: 02 9310 8666 Liverpool Ground Floor, 23–31 Moore Street Woolloomooloo Outreach Office LIVERPOOL NSW 2170 93 Forbes Street Ph: 02 9821 6022 WOOLOOMOOLOO NSW 2011 Macquarie Glenquarie Shopping Centre Hours: Tue 9.30 am–12.30 pm Fields Shop 7, Harold Street Ph: 02 8356 9813 MACQUARIE FIELDS NSW 2564 Ph: 02 9829 0888 Maquarie Fields (Community Greater Western Sydney Housing Services Division Regeneration Office) Levels 3 and 4, 106–108 Church Street Mallee Rose Cottage PARRAMATTA NSW 2150 6 Mallee Place Ph: 02 9891 8357 – Level 3 MACQUARIE FIELDS NSW 2564 Resource Planning Ph: 02 9754 6880 Ph: 02 9891 8397 – Level 4 Miller Civic Centre Business Performance Woodward Crescent MILLER NSW 2168 Client Service Offices Ph: 02 9825 7888 Airds Airds Shopping Village Riverside Drive Minto 9–11 Evans Way AIRDS NSW 2560 MINTO NSW 2564 Ph: 02 4629 3999 Ph: 02 9820 5871 Hours: Mon – Fri 9.00 am–4.30 pm Hours: Mon, Tue & Fri 8.30 am–4.30 pm Bankstown Level 2, 402–410 Chapel Road Wed & Thur 12.30 pm–4.30 pm BANKSTOWN NSW 2200 Minto Renewal Project Office Ph: 02 8713 4696 160 Guernsey Avenue Bidwill Bidwill Community Access Centre MINTO NSW 2564 41 Caparis Circuit Ph: 02 8796 0777 BIDWILL NSW 2770 Mount Druitt 6 Dawson Mall Ph: 02 9675 8835 MT DRUITT NSW 2770 Hours: Mon, Tue, Thur and Fri Ph: 02 9675 8998 8.30 am–4.30 pm Wed 1.00 pm–4.30 pm Parramatta Levels 1 and 2, 106–108 Church Street Blackett Mt Druitt Community Regeneration Team PARRAMATTA NSW 2150 24 Anderson Avenue Ph: 02 9891 8356 BLACKETT NSW 2770 Penrith 362 High Street Ph: 02 8753 9492 PENRITH NSW 2750 Blacktown 8 Patrick Street Ph: 02 4721 6422 BLACKTOWN NSW 2148 Telopea Telopea ITM Ph: 02 98310866 6 Shortland Street Campbelltown Centre Court Building TELOPEA NSW 2117 Suite 1, Level 2, 101 Queen Street Ph: 02 9891 8585 CAMPBELLTOWN NSW 2560 Hours: Mon, Tue, Thur & Fri Ph: 02 4629 3222 9.00 am–12.00 pm Claymore Claymore Community Regeneration Office Wed 1.00 pm–4.00 pm 5 Leist Way CLAYMORE NSW 2559 Ph: 02 4629 3222
ANNUAL REPORT 2008/09 105 Appendices
Toongabbie Toongabbie Community Access Centre Gunnedah 111 Marquis Street 28 Aleta Way GUNNEDAH NSW 2380 SEVEN HILLS NSW 2147 PO Box 437 Ph: 02 9896 6245 Outreach only Willmot Community Access Centre Inverell Shop 4, 53–61 Byron Street Shop 2, 53 Discovery Avenue INVERELL NSW 2360 WILLMOT NSW 2770 Ph: 02 6752 9871 Ph: 02 9675 8888 Hours: closed Wed Kempsey Shop 4, Elrington Arcade Belgrave Street Northern NSW Housing Services Division KEMPSEY NSW 2440 6 Dick Street Ph: 02 6563 7333 NEWCASTLE NSW 2300 Lismore Level 4, 29 Molesworth Street Ph: 02 4925 6333 LISMORE NSW 2480 51 Moonee Street Ph: 02 6623 2424 COFFS HARBOUR NSW 2450 Maitland 44 Bulwer Street Ph: 02 6659 2533 MAITLAND NSW 2320 Ph: 02 4934 0444 Client Service Offices Moree Suite 2, 96 Balo Street Armidale Armidale 119 Rusden Street MOREE NSW 2400 ARMIDALE NSW 2350 Ph: 02 6752 9888 Ph: 02 6773 7555 Moree South ITM Bateau Bay PCYC 114 Adelaide Street (Community The Entrance Road MOREE SOUTH NSW 2400 Regeneration BATEAU BAY NSW 2261 Ph: 02 6752 9891 Office) Ph: 02 4323 5282 Hours: closed Wed (appointments only) Ph: 02 4323 5281 Muswellbrook 56–58 Brook Street By appointment only MUSWELLBROOK NSW 2333 Casino 26–28 Oak Avenue Ph: 02 6542 2199 CASINO NSW 2470 Narrabri Suites 1 and 2, 55 Maitland Street Hours: Outreach service only NARRABRI NSW 2390 Tue 10.00 am–1.00 pm Ph: 02 6792 7000 Charlestown 325 Charlestown Road Newcastle 615 Hunter Street CHARLESTOWN NSW 2290 NEWCASTLE NSW 2300 Ph: 02 4945 6666 Ph: 02 4926 9333 Coffs Harbour 51 Moonee Street Port Macquarie Shop 2, 143A Horton Street COFFS HARBOUR NSW 2450 PORT MACQUARIE NSW 2444 Ph: 02 6659 2533 Ph: 02 6582 9222 Glen Innes 268 Grey Street Raymond 3/2A Jacaranda Avenue GLEN INNES NSW 2370 Terrace RAYMOND TERRACE NSW 2324 Outpost only – managed by Inverell Ph: 02 4983 0444 Gosford 106–108 Erina Street Tamworth 3 White Street GOSFORD NSW 2250 TAMWORTH NSW 2340 Ph: 02 4323 5211 Ph: 02 6764 5555 Grafton Shop 7, Kings Arcade 22 King Street Tamworth ITM GRAFTON NSW 2460 2 Kenny Drive Ph: 02 6644 3633 TAMWORTH NSW 2340 Hours: Mon to Fri 1.00 pm–4.30 pm Ph: 02 6764 5562 Hours: closed Wed
106 Housing NEW SOUTH WALES Taree Shops 1 and 2, Manuels Arcade Batemans Bay 19 Beach Street 103 Victoria Street Centrelink TAREE NSW 2430 BATEMANS BAY NSW 2536 Ph: 02 6551 1999 Ph: 02 4472 9629 Tenterfield 91 High Street Bathurst 141 Bentinck Street TENTERFIELD NSW 2372 BATHURST NSW 2795 Outpost only – managed by Inverell Ph: 02 6332 7777 Tweed Heads Shops 6a, 6b and 7, 69 Wharf Street Bega ‘Auckland Plaza’ TWEED HEADS NSW 2485 Shop 9, 89 Auckland Street Ph: 07 5524 0666 BEGA NSW 2550 Toronto ‘Koolabah Court’ Ph: 02 6492 1808 1 The Boulevarde Cootamundra Government Office Building TORONTO NSW 2283 Cooper Street Ph: 02 4935 8400 COOTAMUNDRA NSW 2590 Wyong Cnr Allison Road and Ranken Court Ph: 02 6942 1557 WYONG NSW 2259 Corrimal Level 1, 94–98 Railway Street Ph: 02 4352 9699 CORRIMAL NSW 2518 Wyong Suites 4 & 5, Wyong Plaza Village Ph: 02 4283 0999 Access Office Allison Road Cowra Shop 4, Calare Buildings WYONG NSW 2259 95–109 Kendal Street Ph: 02 4352 4400 COWRA NSW 2794 Hamilton 1 and 4, 362 Glebe Road Ph: 02 6342 2104 HAMILTON NSW 2303 Dubbo 130 Brisbane Street Ph: 02 4985 1777 DUBBO NSW 2830 Not open to public – administration Ph: 02 6885 7111 office only Dubbo Building 130 Brisbane Street Stronger DUBBO NSW 2800 Communities Ph: 02 6841 3773 Southern and Western NSW Housing Services Division Office 223–239 Liverpool Road Goulburn Suite 2, Ground Floor, ASHFIELD NSW 2131 108 Auburn Street Ph: 02 8753 8832 GOULBURN NSW 2580 Illawarra Level 2, 2 Rawson Street Ph: 02 4823 0555 Area Office WOLLONGONG NSW 2500 Griffith Unit 1, 180 Yambil Street Ph: 02 4224 5700 GRIFFITH NSW 2680 Riverina Murray Level 2, 76 Morgan Street Ph: 02 6962 0666 Area Office WAGGA WAGGA NSW 2650 Lithgow 172 Main Street Ph: 02 6921 0089 LITHGOW NSW 2790 South East Queanbeyan Government Service Centre Ph: 02 6351 2294 Area Office Level 1, 11 Farrer Place Nowra Level 2, 24 Berry Street QUEANBEYAN NSW 2620 NOWRA NSW 2541 Ph: 02 6229 7600 Ph: 02 4423 9111 Western 272 Summer Street Nyngan 3/91 Pangee Street Area Office ORANGE NSW 2800 NYNGAN NSW 2825 Ph: 02 6363 6012 Ph: 02 6832 1581 Client Service Offices Orange 272 Summer Street Albury 429 Swift Street ORANGE NSW 2800 ALBURY NSW 2640 Ph: 02 6363 6012 Ph: 02 6041 9666 Parkes Unit 3, 364 Clarinda Street PARKES NSW 2870 Ph: 02 6862 2212
ANNUAL REPORT 2008/09 107 Appendices
Queanbeyan Queanbeyan Government Service Centre Assets Division (Resitech) Ground Floor, 11 Farrer Place QUEANBEYAN NSW 2620 Provides project management services for public housing, Ph: 02 6229 7600 community housing and some other agencies. Shellharbour Suite 1, Professional Centre Level 1, 223–239 Liverpool Road Shellharbour Square ASHFIELD NSW 2131 SHELLHARBOUR NSW 2529 Ph: 02 4297 9111 Ph: 02 8753 8100 Wagga Wagga Level 1, 76 Morgan Street Fax: 02 8753 8011 WAGGA WAGGA NSW 2650 Email: [email protected] Ph: 02 6921 0099 www.housing.nsw.gov.au Wollongong Wollongong South Client Service Team Assets Division (Major Projects) Level 1, 2 Rawson Street WOLLONGONG NSW 2500 Leads improvement in housing supply and outcomes by Ph: 02 4224 5700 facilitating the delivery of major redevelopment that supports Wollongong North Client Service Team the NSW Government’s building Better Housing and Building Ground Floor, 2 Rawson Street Stronger Communities strategies. WOLLONGONG NSW 2500 Ph: 02 4224 5705 Central Sydney Office Level 10, 234 Sussex Street SYDNEY NSW 2000 Community Housing Division www.housing.nsw.gov.au
Ground Floor, 223–239 Liverpool Road ASHFIELD NSW 2131 Housing Appeals Committee Ph: 02 8753 8280 Office 5–6 Fax: 02 8753 8294 Ground Floor, 1–7 Elsie Street Post: Locked Bag 4001 BURWOOD NSW 2134 ASHFIELD BC 1800 Free call: 1800 629 794 www.housing.nsw.gov.au Ph: 02 8741 2555 Coffs Harbour Suite 2, Level 1, 51 Moonee Street Fax: 02 8741 2566 COFFS HARBOUR NSW 2450 www.hac.nsw.gov.au Ph: 02 6659 2598 Fax: 02 6659 2595 Office of het Registrar of Community Housing Newcastle 2–6 Dick Street NEWCASTLE NSW 2300 1–7 Elsie Street Ph: 02 4925 6367 BURWOOD NSW 2134 Fax: 02 4925 6311 Post: Locked Bag 4001 Orange 272 Summer Street Ashfield BC 1800 ORANGE NSW 2800 Ph: 1800 330 940 Ph: 02 6360 8102 Fax: 02 6360 8108 Fax: 02 8741 2522 Email: [email protected] Wollongong Level 2, 2 Rawson Street WOLLONGONG NSW 2500 www.rch.nsw.gov.au
Ph: 02 4224 5712 Fax: 02 4224 5775 Centre for Affordable Housing 223–239 Liverpool Road ASHFIELD NSW 2131 Ph: 02 8753 8181 Fax: 02 8753 8188 Email: [email protected] www.housing.nsw.gov.au 108 Housing NEW SOUTH WALES Abbreviations ICE Information and cultural exchange ADT Administrative Decision Tribunal ICHAP Inner City Homelessness Action Plan AEC Airds Enterprise Centre I-CHOSS Inner-city Homelessness Outreach and Support Service AHO Aboriginal Housing Office JGOS Joint Guarantee of Service AHURI Australian Housing and Urban Research Institute LAN Local area network ARG Aboriginal Reference Group LEC Learning and employment coordinator ATSI Aboriginal and Torres Strait Islander MAS Mortgage Assistance Scheme BSC Building Stronger Communities MOU Memorandum of understanding CAH Centre for Affordable Housing MTC Metropolitan Technology Centre CALD Culturally and linguistically diverse NAHA National Affordable Housing Agreement CAP Crisis Accommodation Program NBESP Nation Building Economic Stimulus Plan CHAC Community Housing Advisory Committee NCH National Community Housing CHAP Community Housing Assistance Program NGO Non-government organisation CHIS Community Housing Insurance Scheme NILS No Interest Loan Scheme CHLP Community Housing Leasing Program NMC New Maintenance Contract CLAS Community Language Allowance Scheme NRAS National Rental Affordability Scheme CPEC Corruption Prevention and Ethics Committee OH&S Occupational health and safety CRS Commonwealth Rehabilitation Service PAH Partnership Against Homelessness CSHA Commonwealth State Housing Agreement PDAP Property Disposal Assessment Panel CTC Cranebrook Technology Centre PEP Public Equity Participation CTTT Consumer Trader and Tenancy Tribunal PRBS Private Rental Brokerage Service DHASI Disability Housing and Support Initiative PSA Public Service Association DoCS Department of Community Services PTP Property Transfer Program EAPS Ethnic Affairs Priority Statement RICHSS Redfern Inner City Home Support Service EEO Equal employment opportunities RMAC Risk Management and Audit Committee ESS Employee Self Service RTRS Regional Tenant Resource Services FOI Freedom of Information RTW Return to work GEMP Government Energy Management Policy SAAP Supported Accommodation Assistance Program GLBT Gay, lesbian, bisexual and transgender SAS Special Assistance Subsidy GST Goods and Services Tax SHLV Staying Home Leaving Violence HAC Housing Appeals Committee SHNP Social Housing National Partnership HASI Housing and Accommodation Support Initiative SLA Service level agreement HCAP Housing Communities Assistance Program TAFE Technical and Further Education HCC Housing Contact Centre TAP Temporary Accommodation Project HIA Housing Industry Australia TCorp NSW Treasury Corporation HIV/AIDS Human Immunodeficiency Virus/Acquired Immunodeficiency Syndrome TIS Telephone Interpreting Service HPAS Home Purchase Advisory Service WWH Wollongong Women’s Housing ICAC Independent Commission Against Corruption
ANNUAL REPORT 2008/09 109 HOUSING NSW
Financial Statements
Housing NSW is a reporting entity under the Contents Australian Accounting Standards, and includes all operating activities under its control, Independent Auditor’s Report 111 including those of the NSW Land and Housing Adoption of Financial Statements 113 Corporation (the Corporation). Statement by the Director General 113 Housing NSW and the Corporation are responsible Operating Statement 114 for implementing the housing assistance Balance Sheet 115 program in NSW and act in a complementary manner to achieve a unified administration of Cash Flow Statement 116 the Housing Act 2001. Statement of Recognised Income and Expense 117 Activities designed to achieve this include Notes to and Forming Part of the the provision of sustainable and affordable Financial Statements 118 housing to the people of NSW and managing 1. The reporting entity 118 the home purchase assistance program for 2. Summary of significant accounting policies 118 low-to-moderate earners. 3. Rent and other tenant charges 126 4. Government grants 126 5. Interest income 127 6. Management fees income 127 7. Sundry income 128 8. Repairs and maintenance 128 9. Employee related expenses 128 10. Other operating expenses 129 11. Depreciation and amortisation 129 12. Grants expense 130 13. Finance costs 130 14. Disposal of assets 131 15. Current assets – cash and cash equivalents 132 16. Current assets – receivables 133 17. Current/Non-current assets – other financial assets 134 18. Current/Non-current assets – prepayments 135 19. Non-current assets classified as held for sale 145 20. Non-current assets – property, plant and equipment 146 21. Intangible assets 150 22. Current liabilities – payables 150 23. Current/Non-current liabilities – borrowings 151 24. Current/Non-current liabilities – provisions 152 25. Other current/Non-current liabilities 153 26. Changes in equity 153 27. Commitments for expenditure 154 28. Contingent liabilities 155 29. Reconciliation of net cash from operating activities to 155 surplus/(deficit) for the year 30. Non-cash financing and investing activities 156 31. Financial risk management 156 32. After balance date events 164 Register of Land Held 165
110 Housing NEW SOUTH WALES HOUSING NSW
Independent Auditor’s Report For the year ended 30 June 2009
ANNUAL REPORT 2008/09 111 HOUSING NSW
Independent Auditor’s Report For the year ended 30 June 2009
112 Housing NEW SOUTH WALES HOUSING NSW
Adoption of Financial Statements 1 July 2008 to 30 June 2009
The financial statements of Housing NSW have been prepared in accordance with the statute provisions of thePublic Finance and Audit Act 1983, the Public Finance and Audit Regulation 2005 and the Treasurer’s Directions. Pursuant to section 45F of the Public Finance and Audit Act 1983, it is recommended that: The financial statements for the year ended 30 June 2009 be adopted and the Director General provide a statement to the effect that in his opinion the accompanying financial statements have been prepared in accordance with the provisions of the Public Finance and Audit Act 1983, the Public Finance and Audit Regulation 2005, applicable Australian Accounting Standards, Australian Accounting Interpretations, Treasury Accounting Policy Statements and the Treasurer’s Directions, and that, as at 28 September 2009, he is not aware of any circumstances which would render any particulars included in the financial statements to be misleading or inaccurate.
Mark Craig Chief Financial Officer 28 September 2009
Statement by the Director General for and on behalf of Housing NSW
Pursuant to section 45F of the Public Finance and Audit Act 1983, I, J. Mason, Director General, state that in my opinion: 1. The accompanying financial statements exhibit a true and fair view of the financial position of Housing NSW as at 30 June 2009 and transactions for the year then ended. 2. The statements have been prepared in accordance with the provisions of the Public Finance and Audit Act 1983, the Public Finance and Audit Regulation 2005, applicable Australian Accounting Standards, Australian Accounting Interpretations, Treasury Accounting Policy Statements and the Treasurer’s Directions. As at 28 September 2009, I am not aware of any circumstances which would render any particulars included in the financial statements to be misleading or inaccurate.
Jennifer Mason Director General for and on behalf of Housing NSW 28 September 2009
This page has not been audited.
ANNUAL REPORT 2008/09 113 HOUSING NSW
Operating Statement For the year ended 30 June 2009
2009 2008 Notes $’000 $’000
Revenue Rent and other tenant charges 3 688 312 661 358 Government grants 4 889 952 493 650 Interest income 5 24 839 22 055 Management fees income 6 7 945 6 748 Sundry income 7 24 459 15 007 Total revenue 1 635 507 1 198 818
Expenses Repairs and maintenance 8 234 829 220 809 Council rates 102 497 99 010 Water rates 77 609 66 933 Employee related expenses 9 205 796 182 867 Depreciation and amortisation 11 282 241 270 667 Grants expense 12 191 969 136 022 Finance costs 13 99 099 79 962 Impairment of receivables 17(ii) 3 310 4 449 Loss on disposal 14 73 730 57 698 Other operating expenses 10 125 294 120 942 Total expenses 1 396 374 1 239 359 Surplus/(deficit) for the year 26 239 133 (40 541)
The accompanying notes form an integral part of these accounts.
114 Housing NEW SOUTH WALES HOUSING NSW
Balance Sheet For the year ended 30 June 2009
2009 2008 Notes $’000 $’000
ASSETS Current assets Cash and cash equivalents 15 364 100 169 545 Receivables 16 28 310 79 327 Other financial assets 17 239 489 32 021 Prepayments 18 4 703 15 011 Total current assets (excluding non-current assets held for sale) 636 602 295 904 Non-current assets classified as held for sale 19 23 217 18 959 Total current assets 659 819 314 863
Non-current assets Other financial assets 17 148 980 145 375 Property, plant and equipment 20 27 954 080 28 035 474 Intangible assets 21 41 391 27 036 Prepayments 18 25 970 17 860 Total non-current assets 28 170 421 28 225 745 TOTAL ASSETS 28 830 240 28 540 608
LIABILITIES Current liabilities Payables 22 365 158 211 211 Borrowings 23 51 951 53 555 Provisions 24 73 751 62 609 Other 25 247 238 Total current liabilities 491 107 327 613
Non-current liabilities Borrowings 23 849 078 888 322 Embedded derivatives on borrowings 2b)(ii) 1 204 4 380 Provisions 24 10 932 10 943 Other 25 22 933 22 361 Total non-current liabilities 884 147 926 006 TOTAL LIABILITIES 1 375 254 1 253 619 NET ASSETS 27 454 986 27 286 989
EQUITY Retained earnings 26 9 866 175 9 324 782 Asset revaluation reserve 26 17 588 811 17 962 207 TOTAL EQUITY 27 454 986 27 286 989
The accompanying notes form an integral part of these accounts.
ANNUAL REPORT 2008/09 115 HOUSING NSW
Cash Flow Statement For the year ended 30 June 2009
2009 2008 Notes $’000 $’000
Cash flows from operating activities Receipts Rent 688 519 660 834 Government grants 875 822 487 340 Government grants – other NSW government agencies 14 130 6 310 Interest received 24 881 22 519 Management fees 41 445 6 748 Other 54 691 14 656 Total receipts 1 699 488 1 198 407
Payments Property and residential tenancy (454 062) (464 808) Employee related (206 143) (197 040) Administrative and working expenses (81 069) (51 389) Finance costs (54 586) (54 987) Grants and subsidies (202 830) (135 133) Other (24 734) (12 449) Total payments (1023 424) (915 806) Net cash flows from operating activities 29 676 064 282 601
Cash flows from investing activities Receipts Proceeds from sale of property, plant and equipment 243 160 195 736 Proceeds from redemption of investments held to maturity 5 101 10 151 Funds from other organisations (HPAF capital return) 45 000 30 007 Total receipts 293 261 235 894
Payments Purchase of property, plant and equipment (470 150) (506 661) Purchase of investments held to maturity (215 249) (16 553) Other (1 158) (39) Total payments (686 557) (523 253) Net cash flows from investing activities (393 296) (287 359)
Cash flows from financing activities Receipts Proceeds from new loans 520 35 510 Payments Repayments of loans payable (88 733) (55 130) Net cash flows from financing activities (88 213) (19 620)
Net increase/(decrease) in cash and cash equivalents 194 555 (24 378) Cash and cash equivalents at the beginning of the financial year 169 545 193 923 CASH AND CASH EQUIVALENTS AT THE END OF THE FINANCIAL YEAR 15 364 100 169 545
The accompanying notes form an integral part of these accounts.
116 Housing NEW SOUTH WALES HOUSING NSW Statement of Recognised Income and Expense For the year ended 30 June 2009
2009 2008 Notes $’000 $’000
Surplus for the year 239 133 (40 541) Increment/(decrement) on revaluation of property, plant and equipment 26 (47 714) 247 736 Superannuation actuarial gains/(losses) 18 (viii) (23 422) (17 136) Income and expense recognised directly in equity (71 136) 230 600
Total recognised income and expense for the year 167 997 190 059
Effect of change in accounting policy Deficit for the year as reported in 2008 26 (57 677) Change of policy – actuarial losses 18 (viii) 17 136 Restated deficit for the year (40 541)
The accompanying notes form an integral part of these accounts.
ANNUAL REPORT 2008/09 117 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 1: The Reporting Entity Receivables Housing NSW, as a reporting entity, comprises all the operating Housing NSW measures short-term receivables with no activities under its control, including those of the NSW Land stated interest rate at the original amount charged as the and Housing Corporation (the Corporation). Housing NSW and effect of discounting is considered to be immaterial. the Corporation are responsible for implementing the housing An allowance for impairment of receivables is established assistance program in NSW and act in a complementary when there is objective evidence that Housing NSW will manner to achieve a unified administration of theHousing Act not be able to collect all amounts due. The amount of the 2001. The entity changed its name from NSW Department of allowance is the difference between the asset’s carrying Housing to Housing NSW on 6 May 2008. amount and the present value of estimated future cash Housing NSW is a not-for-profit entity as its principal objective flows, discounted at the effective interest rate. is to provide public housing to people with the greatest need. Uncollectible amounts are recognised as bad debts and Housing NSW’s financial report is consolidated as part of the written off when the following requirements of Treasurer’s NSW Total State Sector Accounts. Directions 450.01 – 450.09 Recovery of Debts to the State This financial report for the year ended 30 June 2009 was are met: authorised for issue by the Director General of the Department a) the debtor cannot be located of Human Services on 28 September 2009. b) it is uneconomical to finalise recovery action due to the Note 2: Summary of Significant Accounting relatively small value of the debt Policies c) the medical, financial or domestic circumstances of a particular debtor do not warrant the taking of further a) Basis of preparation recovery action or The financial statements of Housing NSW are a general d) legal proceedings through the courts have proved or, purpose financial report, which have been prepared on legal advice, would prove unsuccessful. in accordance with applicable Australian Accounting Standards, Australian Accounting Interpretations, the Loans and other receivables requirements of the Public Finance and Audit Act 1983 These financial assets are measured at amortised cost, and Public Finance and Audit Regulation 2005. Where using the effective interest method. Changes in the there are inconsistencies between the accounting standards valuation of these assets are recognised in the operating and legislative requirements, the legislative provisions statement, when impaired or de-recognised. have prevailed. Held to maturity investments Judgements, key assumptions and estimations that Non-derivative financial assets with fixed or determinable management has made are disclosed in the relevant notes payments and fixed maturity that Housing NSW has positive to the financial statements. intention and ability to hold to maturity are classified as ‘held Except for certain assets and liabilities, which are measured to maturity’. These investments are measured at amortised at fair value as noted, the financial statements are prepared cost using the effective interest method. Changes are in accordance with the historical cost convention. All recognised in the operating statement, when impaired, amounts are rounded to the nearest one thousand dollars de-recognised or through the amortisation process. and are expressed in Australian dollars. Unless otherwise noted, accounting policies are consistent with those of the Borrowings previous year. On initial recognition, borrowings including low interest loans are measured at fair value, net of transaction costs incurred b) financial instruments and subsequently, at amortised cost using the effective interest method. (i) Non-derivative financial instruments Payables Cash and cash equivalents These amounts represent liabilities for goods and services Cash and cash equivalents comprise cash at bank and provided to Housing NSW. Payables are recognised initially on hand, short-term deposits with a maturity date of three at fair value, usually based on the transaction cost or face months or less from balance date and deposits in NSW value. Subsequent measurement is at amortised cost using Treasury Corporation’s Hour Glass cash facility. the effective interest method. Short-term payables with no stated interest rate are measured at the original invoice amount where the effect of discounting is immaterial.
118 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting Under this arrangement, Housing NSW has a charge over Policies (continued) the funds invested. Investment proceeds are to be used to partly settle Housing NSW’s liability to the Society. (ii) Embedded derivative on borrowing NSW Treasury Corporation debt management Recognition of assets and liabilities – Public Equity In January 2007, Housing NSW entered into a Risk Partnership (PEP) Management agreement with NSW Treasury Corporation In June 1991 and October 1993, Housing NSW sold a (TCorp) who have established prudential guidelines under total of 1,490 residential properties to the AMP Society which Housing NSW’s debt portfolio will be managed. (the Society) for $130 million (PEP1) and $69.2 million TCorp have set parameters for the use of hedging (PEP2) respectively. The agreement between the Society instruments and have established a benchmark portfolio for and Housing NSW provides for the continued occupancy measuring debt management performance. by public tenants of the residential properties leased, maintained and managed by Housing NSW and for which Management of the debt portfolio is achieved by the the Society pays management fees. following: In accordance with Housing NSW’s policy, public tenants (i) Core Debt Portfolio – this is a non-traded portfolio are only required to pay an amount equivalent to a pre- where TCorp debt instruments are used to rebalance determined percentage of their household income. As the the core portfolio within a specified modified duration Society is entitled to a guaranteed return, Housing NSW range. Futures may be used from time to time to assist pays the Society any shortfall between the guaranteed execution of the rebalancing transactions return and the rent collected from tenants. The agreement (ii) Strategic Positioning – using ‘Interest Rate Trigger levels’ further stipulates that when the properties are disposed to effectively target modified duration levels using TCorp of, the Society is entitled to a return of principal plus a securities and derivatives share in capital profits. This arrangement is considered to (iii) Tactical Positioning – using derivative instruments to be a financing arrangement with an embedded derivative shorten or lengthen the modified duration of the portfolio. component, being the share in capital profits. The aim of debt management is to add value on a market On initial recognition, the loan payable to the Society was value basis through tactical and strategic positioning of the measured at the fair value of the consideration received total debt portfolio relative to the core portfolio. and subsequently, at amortised cost using the effective interest method (refer to Note 23). The effective interest rate c) income recognition is the rate that exactly discounts the estimated cash flows to nil at the end of the term of the loan. Estimated cash Income is measured at the fair value of the consideration or flows comprise the guaranteed annual return on tenanted contribution received or receivable. Additional comments properties and the return of principal relating to properties regarding the accounting policies for the recognition of income disposed of during the term of the loan. The guaranteed are discussed below. annual return is derived from financial models that apply (i) Rent minimum and maximum CPI collars. Rent is charged one week in advance and recognised as Each property in this particular portfolio is allocated an income on a straight-line basis. actuarial index, which is based on annual property market Housing NSW charges rent at current market rates, values derived from the valuation of a random sample subject to individual limitations. However, tenants are only of properties. When the actuarial index reaches pre- required to pay an amount equivalent to a pre-determined determined levels, the properties are earmarked for sale. percentage of their household income. Rent payable by As properties are sold, the Society is entitled to a return of tenants, including other tenant related charges, is reported principal plus a share in capital profits. The Society’s share in the operating statement as ‘Rent and other tenant in capital profits is considered an embedded derivative, charges’. which meets the relevant requirements of AASB 139 Financial Instruments Recognition and Measurement and Rental income received as upfront payments for leases with is therefore separated from the loan payable balance, a term exceeding 50 years is recognised on a straight-line recorded at fair value and disclosed separately in the basis over the lease term in accordance with AASB 117 balance sheet. Gains and losses arising from the valuation Leases. The unexpired portion of the lease is recognised as of embedded derivatives are recognised in the operating liability as per the accounting standard and NSW Treasury statement. To assist in funding the payment of this liability to Policy TPP06-3 Lessor Accounting for Prepaid Long Term the Society on maturity, Housing NSW invests funds through Leases of Land. The amounts of the upfront payments are a correlation insurance arrangement (refer to Note 17). disclosed in Note 25.
ANNUAL REPORT 2008/09 119 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting (i) Annual leave that is expected to be settled within 12 Policies (continued) months from reporting date is measured at nominal amounts and estimated by applying remuneration rates The Community Housing Division, a business unit of Housing that are expected to be paid when employees’ annual NSW, is responsible for delivering the community housing leave entitlement is settled. programs. Housing NSW enters into lease agreements with accredited community housing providers, generally for a (ii) Annual leave that is not expected to be settled within period of five years, at a nominal rent of $1. Ownership of 12 months from reporting date is accounted for as a leased dwellings does not transfer to the lessees at the end long-term employee benefit and is measured at the of the lease terms. The lease contracts do not meet the present value of the long-term liability. Market yield on definition of a finance lease. Control remains with government bonds of 5.22% (2008: 6.57%) was used to Housing NSW. discount long-term annual leave. Long-service leave (ii) Government grants Long-service leave is measured on a present value basis. Government grants are recognised as income when Market yield on government bonds of 5.22% (2008: 6.57%) Housing NSW gains control over the grants. Control is was used to discount Housing NSW’s long-service leave normally obtained when cash is received. In accordance liability. with Treasury mandate, Housing NSW continues to apply the current version of AASB 1004 Contributions. Housing NSW adopts the short-hand method to estimate the present value of the long-service leave liability, taking (iii) Management fees and sundry income into account future wage and salary rates, experience in Management fees and sundry income are recognised on an employee departures and periods of service. A recent accrual basis in accordance with AASB 118 Revenue. independent actuarial valuation of the long-service leave liability indicated that the application of the short-hand (iv) Sale of properties method produced results that were not materially different Income from the sale of properties is recognised when the from applying a full present value methodology. This risks and rewards associated with the ownership of property short-hand method also incorporates an adjustment are passed to the purchaser usually on settlement date. factor applicable when the market yield on the long-term government bonds, used for discounting purposes, varies (v) Interest income from the market yield used at the time the actuarial valuation Interest income is recognised as it accrues using the was undertaken. effective interest method as set out in AASB 139 Financial Unconditional long-service leave liability in respect of Instruments: Recognition and Measurement. employees with at least seven years’ service within the d) employee benefits public sector (whether or not it is expected to be settled within 12 months) is reported as current liability. Conditional Liabilities for salaries and wages (including non-monetary long-service leave liability in respect of employees with benefits), annual leave and long-service leave as at reporting less than seven years service is reported as non-current date are brought to account. On-costs such as payroll tax, liability. Discounting was applied to both conditional and workers’ compensation insurance premiums, employer’s unconditional long-service leave liabilities. contributions to superannuation and fringe benefits tax, which are consequential to employment, are recognised as Unused non-vesting sick leave liabilities when the employee benefits to which they relate Unused non-vesting sick leave does not give rise to a are recognised. Housing NSW estimates its liability for liability, as it is not considered probable that sick leave taken employee benefits in accordance withAASB 119 Employee in the future will be greater than the benefits accrued in the Benefits and NSW Treasury Circular (NSWTC) 07/04 future. Accounting for Long Service Leave and Annual Leave. e) finance expenses Annual leave Employee entitlements to annual leave are considered to be (i) Finance costs unconditional and are reported as current liability in Housing Finance costs are recognised as expenses in the period NSW’s balance sheet. However, the method of calculating in which they are incurred, in accordance with Treasury’s Housing NSW’s liability may vary depending on whether mandate to general government sector agencies and the annual leave is expected to be settled within 12 months Accounting for Financial Instruments Policy and Guidelines or beyond 12 months. Accordingly, annual leave liability is Paper (TPP 08-01) for low interest loans. estimated as follows.
120 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting g) de-recognition of financial assets and financial Policies (continued) liabilities (ii) Financial guarantees A financial asset is de-recognised when the contractual rights to the cash flows from the financial assets expire Financial guarantees are recognised initially at fair value as or if Housing NSW transfers the financial asset under the set out in AASB 139, and subsequently measured at the following circumstances: higher of: (i) where substantially all the risks and rewards have been • the amount determined in accordance with AASB 137 transferred or Provisions, Contingent Liabilities and Contingent Assets and (ii) where Housing NSW has not transferred substantially all • the amount initially recognised less, when appropriate, the risks and rewards, if Housing NSW has not retained cumulative amortisation recognised in accordance with control. AASB 118 Revenue. Where Housing NSW has neither transferred nor retained f) impairment of financial assets substantially all the risks and rewards or transferred control, the asset is recognised to the extent of Housing NSW’s (i) Financial assets continuing involvement in the asset. On an ongoing basis, Housing NSW determines whether A financial liability is de-recognised when the obligation there is objective evidence of impairment arising from specified in the contract expires, or is discharged or events that impact on the estimated future cash flows of the cancelled. Housing NSW has not de-recognised any financial assets. Impairment is calculated as the difference financial assets and liabilities. between the carrying amount and the present value of estimated future cash flows discounted at the financial h) insurance asset’s original effective interest rate (for financial assets carried at amortised cost). The calculated impairment loss is Housing NSW manages its insurance activities through recognised in the operating statement and as an allowance insurance brokers. Insurance premiums are paid annually to reduce the carrying amount of the financial asset. and amortised on a straight-line basis over the period. When there is objective evidence that impairment no i) goods and Services Tax (GST) longer exists, previously recognised impairment losses Revenues, expenses and assets are recognised net of the are reversed through the operating statement so that the amount of GST, except: carrying amount of financial assets carried at amortised cost do not exceed what the carrying amount would have been (i) the amount of GST incurred by Housing NSW as a had there not been an impairment loss. purchaser, that is not recoverable from the Australian Taxation Office (ATO), is recognised as part of the cost of (ii) Impairment of property, plant and equipment and acquisition of an asset or as part of an item of expense intangible assets (ii) receivables and payables are stated with the amount of Housing NSW is a not-for-profit entity. UnderAASB 136 GST included. Impairment of Assets, assets will only be impaired when selling costs are deemed material. This is because for Cash flows are included in the cash flow statement on not-for-profit entities,AASB 136 modifies the recoverable a gross basis. However, the GST components of cash amount in such circumstances to be the higher of fair value flows arising from investing and financing activities which less costs to sell and depreciated replacement costs. is recoverable from or payable to the ATO are classified as operating cash flows. Intangible assets are tested for impairment where an indicator of impairment exists. If the recoverable amount j) non-current assets classified as held for sale is less than its carrying amount, the carrying amount Housing NSW has certain non-current assets classified as is reduced to recoverable amount and the reduction is held for sale, where their carrying amount will be recovered recognised as an impairment loss. principally through a sale transaction not through continuing use. Non-current assets held for sale are recognised at the lower of carrying amount and fair value less cost to sell. These assets are not depreciated while they are classified as held for sale.
ANNUAL REPORT 2008/09 121 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting Property, plant and equipment is measured at fair value Policies (continued) with reference to the asset’s highest and best use, being the value of the asset’s existing use, where there are k) acquisition of assets no feasible alternative uses in the existing natural, legal, financial and socio-political environment. However in limited The cost method of accounting is used for the initial circumstances, where there are feasible alternative uses, recording of all acquisitions of assets controlled by Housing assets are valued at their highest and best use of the NSW. Cost is the amount of cash or cash equivalents paid feasible alternative (net of costs to achieve that use). or the fair value of other consideration given to acquire the asset at the time of its acquisition or construction, or where Fair value of property, plant and equipment is determined applicable, the amount attributed to that asset when initially based on the best available market evidence, including recognised in accordance with the specific requirements current market prices for the same or similar assets. In the of other Australian Accounting Standards. Assets are absence of readily identifiable market evidence, such as recognised upon unconditional exchange of contracts. churches, child care centres in the community purpose portfolio, the market value for the land is adopted and Cost includes expenditures that are directly attributable to a depreciated replacement cost is determined for the the acquisition of the asset. The cost of self-constructed improvements. assets includes the cost of materials and direct labour, any other costs directly attributable to bringing the asset to a Management has exercised its judgment when valuing working condition for its intended use, and the costs of residential properties under block title. Block title properties dismantling and removing the items and restoring the site on represent a group of properties within a specific location that which they are located. are covered by a single title for the entire block, instead of individual title. Assets acquired at no cost, or for nominal consideration, are initially recognised at their fair value at the date of acquisition This category of residential properties is initially valued as if (refer to Note 2 r) for assets transferred as a result of an the properties were under a single title. This initial valuation administrative restructure). is subsequently discounted by the cost to a developer of establishing individual title and bringing the properties to Fair value is the amount for which an asset could be market. This process establishes a value for that part of the exchanged between knowledgeable, willing parties in an market that may be interested in buying properties under arm’s length transaction. a single title. Housing NSW ensures that the valuation Where the payment for an item is deferred beyond normal assigned to this group of residential properties, using this credit terms, its cost is the cash price equivalent, that is, valuation methodology, represents fair value. the deferred payment amount is effectively discounted at an The fair value of land under a long-term lease, whether a asset-specific rate. peppercorn rent is charged or upfront rental prepaid, is likely l) capitalisation thresholds to be negligible during the greater part of the lease term due to its encumbrance by the no-longer-income-producing Property, plant and equipment and intangible assets costing lease. As such, land is recorded at $1 in the asset register $5,000 and above are capitalised, except for grouped so that it is not overlooked in future revaluations. assets such as the computer network, where all costs are capitalised. The fair value will re-emerge towards the end of the lease term as the effect of the encumbrance diminishes. m) Property, plant and equipment (ii) Revaluation (i) Valuation Housing NSW undertakes valuation of its residential Physical non-current assets are valued in accordance properties each year, either by full valuation round (which with the Valuation of Physical Non-Current Assets at Fair takes place every three years), or by indexation in the Value Policy and Guidelines Paper (TPP 07-01). This policy interim years. In December 2008, a full valuation round adopts fair value in accordance with AASB 116 Property, took place where Department of Lands registered valuers Plant and Equipment, and takes into account the unique were engaged by Housing NSW to value 3,100 benchmark circumstances in the public sector, when applying the properties. These 3,100 valued properties become a valuation principles in AASB 116. reference matrix of 18,000 valuations. The valuations comprising the matrix were extrapolated to all residential properties taking into account the particular characteristics of each property. Residential properties covered by a ‘block’ title were adjusted to include the cost of obtaining individual property title.
122 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting Revaluation increments/decrements Policies (continued) Any balances of accumulated depreciation at the revaluation Land held for redevelopment date in respect of the revalued assets are credited to the asset accounts to which they relate. The net asset When residential buildings are demolished in line with accounts are then increased or decreased by the revaluation Housing NSW’s asset strategy program (refer to Note increments or decrements. 14(ii)), the resulting vacant land is classified as land held for redevelopment. The revaluation methodology applicable to Revaluation increments are credited directly to the asset residential properties also applies to this class of assets. revaluation reserve, except that, to the extent that an increment reverses a revaluation decrement in respect of Commercial property that class of asset previously recognised as an expense in The valuation of this asset class is undertaken annually and the operating statement, the increment is recognised as a is based on values provided by the registered independent gain in the operating statement. valuers. Revaluation decrements are recognised as expenses in the Vacant land operating statement, except that, to the extent that a credit balance exists in the asset revaluation reserve in respect of The valuation of this asset class is based on land valuation the same class of assets, they are debited directly to the provided by the Valuer-General each year. asset revaluation reserve. Community purpose As a not-for-profit entity, revaluation increments and The valuation date for this portfolio was 30 June 2009. In decrements are offset against one another within a class of May 2009, a select tender process was utilised by Housing non-current assets, but not otherwise. NSW to engage an external valuation consultancy to Where an asset that has previously been revalued is determine the valuation to be applied to community purpose disposed of, any balance remaining in the asset revaluation properties and provision of individual property valuations for reserve in respect of that asset is transferred to retained financial reporting purposes. earnings. (i) Long and short-term leases (iii) Depreciation and amortisation Where a property owned by Housing NSW is subject to a short-term lease that is not at market levels, an Property, plant and equipment, other than land are adjustment to the market value has been made to depreciated on a straight-line basis. The estimated useful account for the premium or concession. Housing NSW’s lives of the depreciable assets are: properties under long-term leases with greater than 25 Asset Class Estimated useful life years remaining for ‘peppercorn’ and nominal rentals have had their market value calculated by referring to freehold Residential properties 10 to 50 years sales. They are recorded for $1 in the asset register. Commercial properties 50 years (ii) Freehold residential Community purpose-built properties 50 years Motor vehicles 2 years This group has been valued by reference to market value Computer hardware 3 years comparisons. Where the dwelling is a unit, townhouse, Intangible assets 3 years duplex etc, then an amount for provision of hypothetical Office furniture and equipment 3 years separate title has been deducted. (iii) Specific use properties Improvements to leasehold property valued at $5,000 or more are capitalised and amortised over the unexpired Properties such as churches, community halls, child care period of the lease or the estimated useful life of the centres do not have readily identifiable markets. In the improvements, whichever is shorter. The 99-year leased absence of best available market evidence, a market asset is amortised over the life of the lease in accordance value for land is adopted and a depreciated replacement with AASB 116 Property Plant & Equipment. cost is determined for the improvements. The residual values and useful lives of assets are reviewed at (iv) Partial interests each balance date and adjusted, if appropriate. Where a partial interest is identified, for example, a local government owns the building and Housing NSW owns (iv) Major inspection costs the land, then the specific percentage interest in the land, The labour cost of performing major inspections for faults improvements or both has been calculated. is recognised in the carrying amount of an asset as a replacement of a part, when the recognition criteria are satisfied.
ANNUAL REPORT 2008/09 123 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting Intangible assets are subsequently measured at fair value Policies (continued) only if there is an active market. As there is no active market for Housing NSW’s intangible assets, they are carried at cost (v) Restoration Costs less accumulated amortisation which represents fair value. The estimated cost of dismantling and removing an asset Housing NSW’s intangible assets (currently only computer and restoring the site is included in the cost of an asset, to software) are amortised on a straight-line basis over a period the extent that it is recognised as a liability. Housing NSW of three years. recognises a liability when it has a legal or constructive obligation to restore an asset. p) rental Housing Assistance Fund The Rental Housing Assistance Fund (the Fund) was (vi) Repairs and maintenance established by a trust deed dated 27 October 1993 and Housing NSW expenses the costs of routine maintenance operates in the state of NSW. It supports and administers and repairs necessarily incurred to maintain its assets at the state’s rental housing programs in respect of the October predetermined standards. During the year, Housing NSW 1993 Public Equity Partnership arrangements. incurred $234.9 million (2008: $220.8 million) on repairs and The Fund is considered to be an entity wholly controlled maintenance. by Housing NSW. Accordingly, the net assets of the Fund However, Housing NSW capitalises costs incurred to are reflected in Housing NSW’s balance sheet as a non- bring older dwellings in poor condition to Housing NSW’s current asset (refer to Note 17) and the transactions are not benchmark standard, which exceeds the original standard of consolidated on the basis of materiality. the dwellings. q) Provisions For any work order which has been issued but not completed, Housing NSW uses certain assumptions and Provisions are recognised when Housing NSW has a present estimates percentage of spent over original dollars and obligation (legal or constructive) as a result of a past event; applies percentage of completion in the calculation of repairs it is probable that an outflow of resources embodying and maintenance accrual. economic benefits will be required to settle the obligation and a reliable estimate can be made of the amount of the n) Leased assets obligation. A distinction is made between finance leases, which Any provision for restructuring is recognised only when effectively transfer from the lessor to the lessee substantially Housing NSW has a detailed formal plan and Housing NSW all the risks and benefits incidental to ownership of the has raised a valid expectation in those affected that it will leased assets, and operating leases under which the lessor carry out the restructuring by starting to implement the plan effectively retains all such risks and benefits. or announcing its main features to those affected. Where a non-current asset is acquired by means of a If the effect of the time value of money is material, provisions finance lease, the asset is recognised at its fair value at the are determined by discounting the expected future cash commencement of lease term or present value of minimum flows that reflects current market assessments of the time lease payment whichever is lower. The corresponding liability value of money and, where appropriate, the risks specific to is established at the same amount. Lease payments are the liability. allocated between the principal component and the interest expense. r) equity transfer Operating lease payments are charged to the operating In accordance with NSW Treasury Policy and Guidelines statement in the periods in which they are incurred. Paper (NSW TPP) 09-03 and Australian Interpretation 1038 Contributions by Owners made to Wholly-owned Public o) intangible assets Sector Entities, the transfer of net assets between agencies Housing NSW recognises intangible assets only if it is as a result of an administrative restructure within government probable that future economic benefits will flow to Housing is designated as a ‘contribution by owners’ and recognised NSW and the cost of the asset can be measured reliably. as an adjustment to ‘Accumulated Funds’. Intangible assets are measured initially at cost. Where an Transfers arising from an administrative restructure between asset is acquired at no or nominal cost, the cost is its fair government departments are recognised at the amount at value as at acquisition date. which they were recognised by the transferor department All research costs are expensed. Development costs are immediately prior to the restructure. In most instances, this only capitalised when certain criteria are met. will approximate fair value.
124 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Summary of Significant Accounting AASB 2007-6 Amendments to Australian Accounting Policies (continued) Standards arising from AASB 123 AASB 2007-8 Amendments to Australian Accounting s) change in accounting policy Standards arising from AASB 101 According with NSW Treasury policy, Housing NSW has AASB 2008-1 Amendments to Australian Accounting changed its policy on the recognition of superannuation Standard – Share-based Payments: actuarial gains and losses. Such actuarial gains and Vesting Conditions and Cancellations losses are now recognised outside of profit or loss in the ‘Statement of Recognised Income and Expense’. Previously, AASB 2008-2 Amendments to Australian Accounting actuarial gains and losses were recognised through profit Standards – Puttable Financial or loss. Both options are permissible under AASB 119 Instruments and Obligations arising on Employee Benefits. Liquidation The change in policy has been adopted on the basis that AASB 2008-3 Amendments to Australian Accounting recognition outside profit or loss provides reliable and Standards arising from AASB 3 and more relevant information as it better reflects the nature AASB 127 of actuarial gains and losses. This is because actuarial AASB 2008-5 Amendments to Australian Accounting gains/losses are re-measurements, based on assumptions Standards arising from the Annual that do not necessarily reflect the ultimate cost of providing Improvements Project superannuation. AASB 2008-6 Further Amendments to Australian Recognition outside profit or loss also harmonises Accounting Standards arising from the better with the Government Finance Statistics / GAAP Annual Improvements Project comprehensive income presentation for the whole-of- AASB 2008-7 Amendments to Australian Accounting government and general government sector, required Standards – Cost of an Investment in a under AASB 1049 Whole of Government and General Subsidiary, Jointly Controlled Entity or Government Sector Financial Reporting. A comprehensive Associate income presentation will also be available at the entity level from 2009/10 under AASB 101 Presentation of Financial AASB 2008-8 Amendments to Australian Accounting Statements. Standards – Eligible hedged items (AASB 139) The change in accounting policy decreases 2009 surplus for the period from $262.6 million to $239.1 million (2008: from AASB 2008-9 Amendments to Australian Accounting $57.7 million deficit to $40.5 million deficit), by excluding Standards - AASB 1049 amendments from surplus/deficit the superannuation actuarial loss line consistent with AASB 101 (2009: $23.4 million, 2008: $17.1 million). This item is now AASB 2008-11 Amendments to Australian Accounting recognised in the ‘Statement of Recognised Income and Standards - Business combinations with Expense’ rather than the operating statement. not-for-profit entities t) new Australian Accounting Standards issued but Interpretation 1 Changes in Existing Decommissioning, not effective Restoration and Similar Liabilities The following new Accounting Standards have not Interpretation 12 Service Concession Arrangements been applied and are not yet effective for the 2008-09 Interpretation 15 Construction of Real Estate financial year: Interpretation 16 Hedges of a net investment in a foreign AASB 3 Business Combinations operation AASB 8 Operating Segments Interpretation 17 and AASB 2008-13 Distribution of non- AASB 101 Presentation of Financial Statements cash assets to owners AASB 123 Borrowing Costs Housing NSW anticipates that the adoption of these Standards and Interpretations in future periods will have AASB 127 Consolidated and Separate Financial no material financial impact on the financial statements of Statements Housing NSW. AASB 2007-3 Amendments to Australian Accounting Standards arising from AASB 8
ANNUAL REPORT 2008/09 125 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 3: Rent and Other Tenant Charges
2009 2008 $’000 $’000
Market rent and other tenant charges 1 438 938 1 345 791 Less: rental subsidies to tenants (non-cash) (777 724) (706 769) Water usage charges 27 098 22 336 Total rent and other tenant charges 688 312 661 358
Note 4: Government Grants The Housing Assistance Program in NSW is implemented through the entity Payments to Other Government Bodies under the Control of the Minister (the Entity). This Entity received appropriations jointly funded by the Commonwealth and State governments, under the Commonwealth State Housing Agreement (CSHA) from July 2003 to June 2008. The agreement was extended for a further six months until 31 December 2008. A new agreement called National Affordable Housing Agreement (NAHA), jointly funded by the Commonwealth and the State governments, became effective on 1 January 2009 and lasts for five years. However, theIntergovernmental Agreement (IGA) on Federal Financial Relations states that ‘This Agreement will operate indefinitely from 1 January 2009 unless the Parties by unanimous agreement in writing revoke it’. Through Housing NSW, the Entity transfers appropriations, by way of grant, to the relevant housing agencies. In addition to funding under NAHA, the Commonwealth announced the Nation Building Economic Stimulus Plan (NBESP) in February 2009. In 2008/09, the entity received $84.76 million. NBESP aims to deliver over 6,000 social housing homes in NSW and provides $130 million to reduce the backlog of maintenance. The NSW Government supplemented this by bringing forward $220 million funding to accelerate maintenance. The timeframe to achieve the outcome is June 2012. Appropriations received by the Entity during the year amounted to $910.6 million (2008: $525.2 million) and comprises:
2009 2008 $’000 $’000
Funding under CSHA Commonwealth 153 102 303 172 State 128 221 222 025 Total CSHA appropriations to the Entity 281 323 525 197 Funding under NAHA Commonwealth 215 603 – State 328 938 – Total NAHA appropriations to the Entity 544 541 – Funding under NBESP Commonwealth Maintenance 26 464 – Capital 58 297 – Total NBESP appropriations to the Entity 84 761 – Total appropriations to the Entity 910 625 525 197
Housing NSW 875 822 487 340 Aboriginal Housing Office 34 803 37 857 910 625 525 197 Total State and Commonwealth grants received by Housing NSW 875 822 487 340
126 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 4: Government Grants (continued)
2009 2008 $’000 $’000
Other Government Grants Australian Department of Families, Housing, Community Services and Indigenous Affairs 9 896 – NSW Department of Community Services 1 400 1 749 Housing Purchase Assistance Fund – 258 Rental Bond Board – 63 NSW Department of Ageing, Disability and Home Care 753 3 315 City of Sydney 1 422 300 Other 659 625 Total Other Government Grants 14 130 6 310 Total Government Grants 889 952 493 650
Note 5: Interest Income
2009 2008 $’000 $’000
Interest earned by Housing NSW is in respect of the following investments: T-Corp – Hour Glass cash facilities 12 345 9 626 PEP 1 – investment in bonds 8 308 7 849 Other – investment in bonds 285 467 Bank deposits 2 682 3 711 Other 1 219 402 24 839 22 055
Note 6: Management Fees Income
2009 2008 $’000 $’000
Project management fees 4 109 3 110 Management fee 3 836 3 638 7 945 6 748
ANNUAL REPORT 2008/09 127 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 7: Sundry Income
2009 2008 $’000 $’000
Rental bonds recovered 4 777 4 855 Environmental program cost recovered 4 205 – Bad debts recovered 1 512 860 Contributions from community groups 362 611 Insurance recovery 1 920 2 178 Transfer of assets from Aboriginal Housing Office 947 2 959 Temporary accommodation expenses recovered 3 031 – Tenant damage recovered 2 534 – Subsidy received from RHAF 2 887 2 510 Other (i) 2 284 1 034 24 459 15 007
(i) In 1990, NSW Treasury granted Housing NSW exemption from Treasurer’s Directions relating to the ‘treatment of stale cheques’. Housing NSW is not required to remit unclaimed cheques to Treasury. These amounts are included in sundry income. For unclaimed moneys in relation to rent paid in advance by tenants, in prior years, Housing NSW treated them as sundry income. In accordance with Unclaimed Moneys Act 1995, only those amounts under $100 or over six years old can be included as sundry income after reasonable attempts have been made to locate the clients. Unclaimed monies that do not meet this criteria are recorded as rent received in advance under current liabilities (Refer to Note 22). Note 8: Repairs and Maintenance
2009 2008 $’000 $’000
Residential properties (i) 232 921 218 928 Commercial properties 1 502 1 284 Other 406 597 234 829 220 809
(i) Following Ministerial approval, the maintenance contract regime became effective in late October 2008 as a result of public tender which closed in May 2008.
In 2008/09, a total of $232.9 million was spent on maintenance across the portfolio servicing over 130,000 properties. With the introduction of regular property condition surveys, Housing NSW has been able to reduce the level of responsive maintenance and increase planned maintenance.
Note 9: Employee Related Expenses
2009 2008 $’000 $’000
Salaries 150 242 145 655 Annual leave and leave loading 15 953 14 258 Long service leave 14 118 3 566 Employer’s contributions to superannuation (i) (1 339) (5 202) Workers’ compensation insurance 974 2 107 Payroll and fringe benefit tax 11 533 11 122 Temporary assistance 14 056 10 660 Other 259 701 205 796 182 867
(i) Superannuation actuarial losses of $23.4 million (2008: $17.1 million) are recognised in the ‘Statement of Recognised Income and Expense’.
128 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 10: Other Operating Expenses
2009 2008 $’000 $’000
Management and other fees 28 050 23 924 Operating lease rental expense 43 827 38 977 Office accommodation 13 416 12 841 Insurance 5 743 6 694 Staff development 2 740 3 180 Building maintenance 1 040 925 Utilities expense 4 864 7 391 Computer maintenance and software licences 659 455 Printing, postage and stationery 3 851 4 453 Motor vehicle expenses 763 909 Auditors’ remuneration 472 455 Travel 1 948 2 178 Telecommunication 1 686 2 163 Compensation payments 2 643 3 523 Consultants’ fees 1 968 771 Other state taxes 344 1 059 Interpreting service 1 439 1 305 Relocation cost 2 892 2 441 Other 6 949 7 298 125 294 120 942
Note 11: Depreciation and Amortisation
2009 2008 $’000 $’000
Depreciation Residential properties 268 977 260 891 Commercial properties 510 481 Community purpose-built properties 221 1 450 Computer hardware 3 064 1 965 Office furniture and equipment 456 461 Motor vehicles 2 086 1 678 Total depreciation 275 314 266 926 Amortisation Intangible assets 4 777 1 729 Lease 99-year leases 16 9 Leasehold improvements 2 134 2 003 Total amortisation 6 927 3 741 Total depreciation and amortisation 282 241 270 667
ANNUAL REPORT 2008/09 129 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 12: Grants Expense
2009 2008 $’000 $’000
Community housing groups – headleasing program 56 567 52 906 Grants to disadvantaged groups 12 183 9 721 Rental assistance 32 525 26 643 Grants to government and government related organisations 682 686 Grants to local governments 712 77 Housing grants 15 267 2 092 Tenant participation 1 744 1 606 Housing Community Assistance Program 689 638 Community renewal 504 479 Grant to NSW Businesslink Pty Ltd (i) 33 017 34 823 Affordable Housing Innovative Fund (ii) 17 109 – Social Housing Growth Fund (iii) 11 989 – Other 8 981 6 351 Total grants expense 191 969 136 022
(i) Housing NSW paid $33.0 million (2008: $34.8 million) to NSW Businesslink Pty Ltd for the provision of corporate services, including reimbursable expenditure and project costs. (ii) In 2007, Rental Bond Board contributed a grant of $30 million to Housing NSW to establish an Affordable Housing Innovations Fund (AHIF). AHIF provides grants to registered community housing providers for the development or acquisition of affordable rental housing dwellings. $17.1 million (2008:nil) was approved in 2009 for registered community housing providers. (iii) There is a National Partnership Agreement, created subject to the provisions of the Intergovernmental Agreement on Federal Relations, under the National Affordable Housing Agreement to establish a Social Housing Growth Fund. The fund will provide capital funding to support a range of projects to increase the supply of social housing in the short term and enable more disadvantaged households to access safe and secure housing that meets their needs.
Note 13: Finance Costs
2009 2008 $’000 $’000
Finance costs comprise: Interest on interest bearing liabilities State Advances – Commonwealth loans 54 201 55 046 NSW Treasury Corporation 12 562 12 103 Other 1 009 438 67 772 67 587 Interest on loan payable – PEP 31 327 12 375 Total finance cost 99 099 79 962
130 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 14: Disposal of Assets
2009 2008 $’000 $’000
(i) Sale of assets Residential properties Sales proceeds 217 041 179 241 Less: selling expenses (5 485) (4 657) Net proceeds 211 556 174 584 Less: written down value of assets sold (237 148) (188 689) Loss (25 592) (14 105) Land Sales proceeds 12 020 5 663 Less: selling expenses (386) (160) Net proceeds 11 634 5 503 Less: value of assets sold (13 339) (6 324) Loss (1 705) (821) Motor Vehicles Sales proceeds 2 223 4 679 Less: selling expenses (63) (104) Net proceeds 2 160 4 575 Less: written down value of assets sold (2 817) (5 555) Loss (657) (980) Office furniture and equipment Sales proceeds 2 7 Less: selling expenses – – Net proceeds 2 7 Less: written down value of assets sold 0 – Gain 2 7 Loss on sale of assets (27 952) (15 899) Total asset sales Sales proceeds 231 286 189 590 Less: selling expenses (5 933) (4 921) Net proceeds 225 352 184 669 Less: written down value of assets sold (253 867) (200 568) Loss (27 952) (15 899)
ANNUAL REPORT 2008/09 131 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 14: Disposal of Assets (continued)
2009 2008 $’000 $’000
(ii) Assets demolished Written down value of demolished properties (Note 20(i)(ii)) (36 995) (27 684) In accordance with Housing NSW’s strategic asset management program, properties that meet certain criteria may be demolished in order to provide appropriate housing facilities in a cost-effective manner.
(iii) Assets written off Property, plant and equipment (Note 20(i)) (6 825) (13 405) Intangibles (Note 21(i)) (535) Impairment – non-current assets classified as held for sale (Note 19) (506) (486) Assets written off (7 866) (13 891) Loss on disposal of property, plant and equipment (72 813) (57 474) (iv) Sale of assets held for sale Residential properties Sales proceeds 17 644 12 373 Less: selling expenses (63) (313) Net proceeds 17 581 12 060 Less: written down value of assets sold (18 502) (12 284) Loss (921) (224) Vacant land Sales proceeds 484 – Less: selling expenses – – Net proceeds 484 – Less: written down value of assets sold (480) – Gain 4 – Loss on sale of assets held for sale (917) (224)
Total sales of assets held for sale Sales proceeds 18 128 12 373 Less: selling expenses (63) (313) Net proceeds 18 065 12 060 Less: written down value of assets sold (Note 19) (18 982) (12 284) Loss on sale of assets held for sale (917) (224) Total loss on disposal of assets (73 730) (57 698)
Note 15: Current Assets – Cash and Cash Equivalents
2009 2008 $’000 $’000
Cash on hand and at bank 47 216 29 220 Deposits at call Treasury Corporation – money market 1 988 3 769 Treasury Corporation – Hour Glass cash facilities (i) 314 896 136 556 Total cash and cash equivalent 364 100 169 545
132 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 15: Current Assets – Cash and Cash Equivalents (continued) (i) There are restricted assets of $61.4 million (2008: $43.1 million) invested in T-Corp Hour Glass cash facilities.The Affordable Housing Innovation Fund (AHIF) of $16.4 million provides grants to registered community housing providers for the development or acquisition of affordable rental housing dwellings. The Australian Defence Industries (ADI) fund of $11.5 million provides funding to registered community housing providers to enable the development of affordable rental housing dwellings on a redevelopment site at St Marys in NSW. Remote Indigenous Housing (RIH) funds of $22.6 million are held with Housing NSW. Funds will be used once the implementation agreement with the Commonwealth has been signed. Housing Affordability funds (HAF) of $10.9 million will be utilised for development at Rosemeadow. (ii) At 30 June 2009, one of the Housing Services bank accounts went into overdraft of $5,149. Housing NSW does not have approval for an overdraft facility under the Public Authorities (Financial Arrangements) Act 1987. Management has put in place procedures to ensure this does not happen in the future.
Note 16: Current Assets – Receivables
2009 2008 $’000 $’000
Current Rental debtors 31 105 31 836 Less: allowance for impairment (i) (25 153) (25 477) Net 5 952 6 359 Property sales debtors 2 621 5 193 Commercial property sales debtors 1 729 21 Sundry debtors 5 849 2 929 Less: allowance for impairment (ii) (225) (46) Net 5 624 2 883 Receivables – other government departments (iii) 12 384 64 871 Total current receivables 28 310 79 327 (i) The movement in the allowance for impairment of rental debtors is as follows: Balance, beginning of year 25 477 29 636 Debts written off (3 324) (8 713) Increase in allowance for impairment 3 000 4 554 Balance, end of year 25 153 25 477 (ii) The movement in the allowance for impairment of sundry debtors is as follows: Balance, beginning of year 46 247 Debts written off (54) (96) Increase/(decrease) in allowance for impairment 233 (105) Balance, end of year 225 46 (iii) This includes $11.5 million (2008: $18.8 million) receivable from the Aboriginal Housing Office in respect of construction project management services provided by Housing NSW. (iv) The movement in the aggregate allowance for impairment in receivables is as follows: Balance, beginning of year 25 523 29 883 Debts written off (3 378) (8 809) Increase in allowance for impairment 3 233 4 449 Balance, end of year 25 378 25 523
ANNUAL REPORT 2008/09 133 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 17: Current/Non-current Assets – Other Financial Assets Housing NSW derives its investment powers from Part 2, Schedule 4 of the Public Authorities (Financial Arrangements) Act 1987. Other financial assets comprise the following:
2009 2008 $’000 $’000
Current Cash investments greater than 90 days 30 518 – Held to maturity Investment in bonds – other 5 091 – Total other financial assets held to maturity 35 609 – Loans and receivables Bank bills and deposits (including future calls) 202 783 30 588 Loans – Mortgage Assistance Scheme 718 700 Less: allowance for impairment (i) (26) (16) Net 692 684 Mortgage receivable 405 749 Total loans and receivables 203 880 32 021 Total current other financial assets 239 489 32 021 Non-current Held to maturity Investment in bonds – PEP1 144 283 135 976 Investment in bonds – other – 5 131 Total other financial assets held to maturity 144 283 141 107 Loans and receivables Loans – Mortgage Assistance Scheme 2 933 2 876 Less: allowance for impairment – – Net 2 933 2 876 Mortgage receivable 1 292 1 376 Total loans and receivables 4 225 4 252 Rental Housing Assistance Fund (Note 2 p)) 472 16 Total non-current other financial assets 148 980 145 375 Total other financial assets 388 469 177 396 (i) The movement in the allowance for impairment in loans under the Mortgage Assistance Scheme is as follows: Current Balance, beginning of year 16 21 Debts written off (68) (5) Allowance for impairment 78 - Balance, end of year 26 16 (ii) Total movement in allowance for impairment in receivables and Mortgage Assistance Scheme is as follows: Current Balance, beginning of year 25 539 29 904 Debts written off (3 446) (8 814) Allowance for impairment (Note 16 (iv) and Note 17 (i)) 3 310 4 449 Balance, end of year 25 403 25 539
134 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments
2009 2008 $’000 $’000
Current Employer’s contribution to superannuation (ii) (iii) – 11 231 Head leasing 4 211 3 391 Other 492 389 Total current 4 703 15 011 Non-current Employer’s contribution to superannuation (ii) (iii) 17 768 17 860 Public Private Partnership – Bonnyrigg Partnership (i) 8 202 – Total non-current 25 970 17 860 Total prepayments 30 672 32 871
Disclosures required under paragraph 120A of AASB 119 Employee Benefits are provided below: (i) Bonnyrigg Living Communities Project This is a public-private partnership where the contracted private sector group, Bonnyrigg Partnerships, provides full community, tenant, asset management and redevelopment services for a term of 30 years. The net present value of the project, estimated at $368 million, includes the staged development of 833 public housing properties into 2,330 mixed public and private dwellings resulting in 30 percent public housing. The contracts came into effect on 20 April 2007 with satisfaction of all conditions precedent. Housing NSW has received monthly service payments from Bonnyrigg Partnerships since October 2007 when services commenced. Redevelopment of the Bonnyrigg Estate is expected to be completed in 18 stages over approximately 12 years. Site works for Stage 1 commenced in June 2009 and marketing and sales are expected around mid to late 2009. Housing NSW lost control of the contributed land to Bonnyrigg Partnerships during the construction phase. As the contribution of the land will give rise to future benefits to Housing NSW, in accordance with TPP 06-08Accounting for Privately Financed Projects, the carrying amount of the land is classified as a prepayment of services and amortised as an operating cost over the term of the contract. The carrying amount of land is $8.2 million.
(ii) accounting policy (AASB 119 – paragraph 120A a)) In 2008/09, NSW Treasury mandated a change in policy for all NSW public sector agencies to recognise actuarial gains and losses immediately outside profit and loss in the year in which they occur. Previously actuarial gains and losses were recognised in profit or loss. This change in policy must be applied retrospectively, as advised in NSW Treasury Circular NSW TC 09/01.
(iii) Fund Information (AASB 119 – paragraph 120A b)) The Pooled Fund holds in trust the investments of the closed NSW public sector superannuation schemes: State Authorities Superannuation Scheme (SASS) State Superannuation Scheme (SSS) Police Superannuation Scheme (PSS) State Authorities Non-contributory Superannuation Schemes (SANCS) These schemes are all defined benefits schemes – at least a component of the final benefit is derived from a multiple of member salary and years of membership. All the schemes are closed to new members.
ANNUAL REPORT 2008/09 135 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (iv) Superannuation position
Basis – AASB 119
2009 SASS SANCS SSS TOTAL
Member Numbers Contributors 252 442 190 884 Deferred Benefits – – 34 34 Pensioners 1 – 498 499 Pensions fully commuted – – 251 251 Superannuation position for AASB 119 purposes $’000 $’000 $’000 $’000 Accrued liability 56 958 16 445 324 438 397 841 Estimated reserve account balance (55 211) (16 464) (343 934) (415 609) 1 747 (19) (19 496) (17 768) Future service liability (Note 1) (14 206) (7 238) (14 789) (36 233) Surplus in excess of recovery available from schemes – – – – Net (asset)/liability to be recognised in balance sheet 1 747 (19) (19 496) (17 768)
2008 SASS SANCS SSS TOTAL
Member Numbers Contributors 260 465 205 930 Deferred Benefits – – 38 38 Pensioners 1 – 496 497 Pensions fully commuted – – 255 255 Superannuation position for AASB 119 purposes $’000 $’000 $’000 $’000 Accrued liability 52 709 14 872 267 242 334 823 Estimated reserve account balance (60 858) (19 138) (396 438) (476 434) (8 149) (4 266) (129 196) (141 611) Future service liability (i) (12 365) (6 173) (10 553) (29 091) Surplus in excess of recovery available from schemes 6 475 3 389 102 656 112 520 Net (asset)/liability to be recognised in balance sheet (1 674) (877) (26 540) (29 091)
(ii) The Future Service Liability (FSL) does not have to be recognised by an employer. It is only used to determine if an asset ceiling limit should be imposed (AASB 119, para 58). Under AASB 119, any prepaid superannuation asset recognised cannot exceed the total of any unrecognised past service cost and the present value of any economic benefits that may be available in the form of refunds from the plan or reductions in future contributions to the plan. Where the ‘surplus in excess of recovery’ is zero, no asset ceiling limit is imposed.
136 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (v) Reconciliation of the present value of the defined benefit obligationAAS ( B 119 - paragraph 120A c))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Present value of partly funded defined benefit obligations at beginning of the year 52 709 14 872 267 242 334 823 Current service cost 2 161 743 1 767 4 671 Interest cost 3 322 927 17 081 21 330 Contributions by Fund participants 1 154 – 1 941 3 095 Actuarial (gains)/losses (48) 721 53 705 54 378 Benefits paid (2 340) (818) (17 298) (20 456) Past service cost – – – – Curtailments – – – – Settlements – – – – Business combinations – – – – Exchange rate changes – – – – Present value of partly funded defined benefit obligations at end of the year 56 958 16 445 324 438 397 841
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Present value of partly funded defined benefit obligations at beginning of the year 53 109 14 373 262 464 329 946 Current service cost 2 153 765 1 820 4 738 Interest cost 3 279 878 16 390 20 547 Contributions by Fund participants 1 164 – 2 067 3 231 Actuarial (gains)/losses (2 536) (67) (826) (3 429) Benefits paid (4 460) (1 077) (14 673) (20 210) Past service cost – – – – Curtailments – – – – Settlements – – – – Business combinations – – – – Exchange rate changes – – – – Present value of partly funded defined benefit obligations at end of the year 52 709 14 872 267 242 334 823
ANNUAL REPORT 2008/09 137 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (vi) Reconciliation of the fair value of Fund assets (AASB 119 – paragraph 120A e))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Fair value of Fund assets at beginning of the year 60 859 19 138 396 438 476 435 Expected return on Fund assets 4 784 1 496 31 699 37 979 Actuarial gains/(losses) (9 286) (3 352) (68 926) (81 564) Employer contributions 41 – 80 121 Contributions by Fund participants 1 154 – 1 942 3 096 Benefits paid (2 340) (818) (17 298) (20 456) Settlements – – – – Business combinations – – – – Exchange rate changes – – – – Fair value of Fund assets at end of the year 55 212 16 464 343 935 415 611
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Fair value of Fund assets at beginning of the year 68 006 21 524 436 102 525 632 Expected return on Fund assets 5 109 1 659 33 908 40 676 Actuarial gains/(losses) (9 002) (2 968) (61 066) (73 036) Employer contributions 41 – 99 140 Contributions by Fund participants 1 164 – 2 068 3 232 Benefits paid (4 460) (1 077) (14 673) (20 210) Settlements – – – – Business combinations – – – – Exchange rate changes – – – – Fair value of Fund assets at end of the year 60 858 19 138 396 438 476 434
(vii) Reconciliation of the assets and liabilities recognised in the balance sheet (AASB 119 – paragraphs 120A d) and f))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Present value of partly funded defined benefit obligations at end of year 56 958 16 445 324 438 397 841 Fair value of Fund assets at end of year (55 211) (16 464) (343 934) (415 609) Subtotal 1 747 (19) (19 496) (17 768) Unrecognised past service cost – – – – Unrecognised gain/(loss) – – – – Adjustment for limitation on net asset – – – – Net liability/(asset) recognised in balance sheet at end of year 1 747 (19) (19 496) (17 768)
138 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued)
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Present value of partly defined benefit obligations at end of year 52 709 14 872 267 242 334 823 Fair value of Fund assets at end of year (60 858) (19 138) (396 438) (476 434) Subtotal (8 149) (4 266) (129 196) (141 611) Unrecognised past service cost – – – – Unrecognised gain/(loss) – – – – Adjustment for limitation on net asset 6 475 3 389 102 656 112 520 Net liability/(asset) recognised in balance sheet at end of year (1 674) (877) (26 540) (29 091)
(viii) Expense recognised in income statement (AASB 119 – paragraphs 46 and 120A g))
2009 SASS SANCS SSS TOTAL Components Recognised in Income Statement $’000 $’000 $’000 $’000
Current service cost 2 161 743 1 767 4 671 Interest cost 3 322 927 17 081 21 330 Expected return on Fund assets (net of expenses) (4 784) (1 496) (31 699) (37 979) Actuarial losses/(gains) recognised in year – – – – Past service cost – – – – Movement in adjustment for limitation on net asset – – – – Curtailment or settlement (gain)/loss – – – – Expense/(income) recognised 699 174 (12 851) (11 978)
2008 SASS SANCS SSS TOTAL Components Recognised in Income Statement $’000 $’000 $’000 $’000
Current service cost 2 153 765 1 820 4 738 Interest cost 3 278 878 16 390 20 546 Expected return on Fund assets (net of expenses) (5 109) (1 659) (33 908) (40 676) Actuarial losses/(gains) recognised in year – – – – Past service cost – – – – Movement in adjustment for limitation on net asset – – – – Curtailment or settlement (gain)/loss – – – – Expense/(income) recognised 322 (16) (15 698) (15 392)
ANNUAL REPORT 2008/09 139 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (ix) Amounts recognised in the statement of recognised income and expense (AASB 119 – paragraph 120A h))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Actuarial (gains)/losses 9 238 4 074 122 631 135 943 Adjustment for limit on net asset (6 475) (3 390) (102 656) (112 521) Total 2 763 684 19 975 23 422
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Actuarial (gains)/losses 6 466 2 901 60 239 69 606 Adjustment for limit on net asset (6 084) (2 640) (43 746) (52 470) Total 382 261 16 493 17 136
(x) Cumulative amount recognised in the statement of recognised income and expense (AASB 119 – paragraph 120A i))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Cumulative amount of actuarial (gains)/losses 6 244 3 615 88 688 98 547 Cumulative adjustment for limitation on net asset 1 – (3 154) (3 153)
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Cumulative amount of actuarial (gains)/losses (2 994) (459) (33 943) (37 396) Cumulative adjustment for limitation on net asset 6 476 3 390 99 502 109 368
(xi) Fund assets (AASB 119 – paragraph 120A j)) The percentage invested in each class at the balance sheet date:
2009 2008 % %
Australian equities 32.10 31.60 Overseas equities 26.00 25.40 Australian fixed interest securities 6.20 7.40 Overseas fixed interest securities 4.70 7.50 Property 10.00 11.00 Cash 8.00 6.10 Other 13.00 11.00
140 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (xii) Fair value of Fund assets (AASB 119 – paragraph 120A k)) All Fund assets are invested by STC at arm’s length through independent fund managers.
(xiii) Expected rate of return on assets (AASB 119 – paragraph 120A l)) The expected return on assets assumption is determined by weighting the expected long-term return for each asset class by the target allocation of assets to each class. The returns used for each class are net of investment tax and investment fees.
(xiv) Actual return on Fund assets (AASB 119 – paragraph 120A m))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Actual return on Fund assets (5 944) (1 856) (38 876) (46 676)
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Actual return on Fund assets (4 260) (1 310) (27 835) (33 405)
(xv) Valuation method and principal actuarial assumptions at the balance sheet date (AASB 119 – paragraph 120A n)) a) Valuation Method The Projected Unit Credit (PUC) valuation method was used to determine the present value of the defined benefit obligations and the related current service costs. This method sees each period of service as giving rise to an additional unit of benefit entitlement and measures each unit separately to build up the final obligation. b) Economic Assumptions
2009 2008
Salary increase rate (excluding promotional increases) 3.50% 3.50% Rate of CPI increase 2.50% 2.50% Expected rate of return on assets backing current pension liabilities 8.13% 8.30% Expected rate of return on assets backing other liabilities 7.30% 7.30% Discount rate 5.59% 6.55%
c) Demographic Assumptions The demographic assumptions at 30 June 2009 are those that will be used in the 2009 triennial actuarial valuation. The triennial review report will be available from the NSW Treasury website, after it is tabled in Parliament in December 2009.
ANNUAL REPORT 2008/09 141 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (xvi) Historical information (AASB 119 – paragraph 120A p)) AASB 119 requires an entity to disclose this information for the current and previous three annual reporting periods.
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Present value of defined benefit obligation 56 958 16 445 324 438 397 841 Fair value of Fund assets (55 211) (16 464) (343 934) (415 609) (Surplus)/deficit in Fund 1 747 (19) (19 496) (17 767) Experience adjustments – Fund liabilities (48) 721 53 704 54 377 Experience adjustments – Fund assets 9 286 3 352 68 926 81 564
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Present value of defined benefit obligation 52 709 14 872 267 242 334 823 Fair value of Fund assets (60 858) (19 138) (396 438) (476 434) (Surplus)/deficit in Fund (8 149) (4 266) (129 196) (141 611) Experience adjustments – Fund liabilities (2 536) (67) (826) (3 429) Experience adjustments – Fund assets 9 002 2 968 61 066 73 036
SASS SANCS SSS TOTAL 2007 $’000 $’000 $’000 $’000
Present value of defined benefit obligation 53 109 14 373 262 464 329 946 Fair value of Fund assets (68 006) (21 524) (436 102) (525 632) (Surplus)/deficit in Fund (14 897) (7 151) (173 638) (195 686) Experience adjustments – Fund liabilities 2 645 (146) (18 455) (15 956) Experience adjustments – Fund assets (5 067) (1 268) (26 885) (33 220)
SASS SANCS SSS TOTAL 2006 $’000 $’000 $’000 $’000
Present value of defined benefit obligation 47 254 13 563 266 152 326 969 Fair value of Fund assets (60 001) (19 404) (382 995) (462 400) (Surplus)/deficit in Fund (12 747) (5 841) (116 843) (135 431) Experience adjustments – Fund liabilities (2 108) (1 211) (35 928) (39 247) Experience adjustments – Fund assets (3 856) (1 278) (29 850) (34 984)
142 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) (xvi) Expected contributions (AASB 119 – paragraph 120A q))
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Expected employer contributions to be paid in the next reporting period – – – –
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Expected employer contributions to be paid in the next reporting period – – – –
(xvii) Funding arrangements for employer contributions a) Surplus/deficit The following is a summary of the financial position of the Fund calculated in accordance with AAS 25 –Financial Reporting by Superannuation Plans.
SASS SANCS SSS TOTAL 2009 $’000 $’000 $’000 $’000
Accrued benefits 53 470 14 995 240 213 308 678 Net market value of Fund assets (55 211) (16 464) (343 934) (415 609) Net (surplus)/deficit (1 741) (1 469) (103 721) (106 931)
SASS SANCS SSS TOTAL 2008 $’000 $’000 $’000 $’000
Accrued benefits 52 693 14 956 245 333 312 982 Net market value of Fund assets (60 858) (19 138) (396 438) (476 434) Net (surplus)/deficit (8 165) (4 182) (151 105) (163 452)
ANNUAL REPORT 2008/09 143 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 18: Current/Non-current Assets – Prepayments (continued) b) Contribution recommendations Recommended contribution rates for the entity are:
SASS SANCS SSS multiple of % multiple of member member member 2009 contributions salary contributions
– – –
SASS SANCS SSS multiple of % multiple of member member member 2008 contributions salary contributions
– – –
c) Funding method The method used to determine the employer contribution recommendations at the last actuarial review was the aggregate funding method. The method adopted affects the timing of the cost to the employer. Under the aggregate funding method, the employer contribution rate is determined so that sufficient assets will be available to meet benefit payments to existing members, taking into account the current value of assets and future contributions. d) Economic assumptions The economic assumptions adopted for the 2009 actuarial review of the Fund are:
Weighted - Average Assumptions 2009 2008
Expected rate of return on Fund assets backing current pension liabilities 8.30% 7.70% Expected rate of return on Fund assets backing other liabilities 7.30% 7.00% Expected salary increase rate 4.00% 4.00% Expected rate of CPI increase 2.50% 2.50%
(xviii) Nature of asset/liability If a surplus exists in the employer’s interest in the Fund, the employer may be able to take advantage of it in the form of a reduction in the required contribution rate, depending on the advice of the Fund’s actuary. Where a deficiency exists, the employer is responsible for any difference between the employer’s share of Fund assets and the defined benefit obligation.
144 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 19: Non-Current Assets Classified as Held for Sale
2009 2008 $’000 $’000
Residential properties (i) 14 750 18 479 Vacant land 8 467 480 Total assets classified as held for sale 23 217 18 959 An impairment loss on the measurement of assets classified as held for sale to fair value less cost to sell has been recognised and is included in Assets Written Off (Note 12 (iii)) and comprises: Residential properties – Net carrying amount at the time of reclassification 15 105 18 951 Less: fair value less cost to sell (14 750) (18 479) Impairment loss 355 472 Vacant land – Net carrying amount at the time of reclassification 8 618 494 Less: fair value less cost to sell (8 467) (480) Impairment loss 151 14 Total impairment loss on measurement of assets classified as held for sale 506 486 Reconciliations Reconciliations of the total carrying amounts of assets classified as held for sale at the beginning and end of the current and previous financial year are set out below. Carrying amount at start of year 18 959 30 640 Sale of assets – written down value (Note 14 (iv)) (18 982) (12 284) Impairment loss (506) (486) Increment/(decrement) on reinstatement of non-current assets – 662 Reclassified from non-current assets to assets held for sale (Note 20 (i)(ii)) 23 746 18 609 Reclassified from assets held for sale to non-current assets (Note 20 (i)(ii)) – (18 182) Carrying amount at end of year 23 217 18 959 Amount recognised in equity relating to assets held for sale Asset revaluation increment/(decrement) reclassified from residential properties and vacant land to asset revaluation increment/(decrement) for assets classified as held for sale: Carrying amount at start of year 14 640 5 272 Residential properties asset revaluation reserve increment/(decrement) (3 451) 9 368 Total amount recognised in equity 11 189 14 640
(i) Residential properties classified as held for sale relate to properties held under the Public Equity Partnership Scheme. Under this scheme, properties are required to be sold when they meet predetermined criteria. By the expiration of the Schemes in 2011 and 2013, all of the relevant properties will be sold. The residential properties and vacant land classified under this category are expected to be sold in the following financial year through a number of disposal options, including auctioning the properties.
ANNUAL REPORT 2008/09 145 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 20: Non-current Assets – Property, Plant and Equipment
2009 2008 $’000 $’000
Property Residential properties Land, at gross carrying amount 16 029 426 16 530 219 Land, at gross carrying amount – PEP properties (Note 2 p)) 9 813 60 029 16 039 239 16 590 248 Buildings, at gross carrying amount 11 226 942 10 889 699 Buildings, at gross carrying amount – PEP properties (Note 2 p)) 15 838 57 962 11 242 780 10 947 661 Less: accumulated depreciation (69 478) (138 302) 11 173 302 10 809 359 Residential properties – net carrying amount (at fair value) 27 212 541 27 399 607 Commercial properties Land, at gross carrying amount 28 212 28 886
Buildings, at gross carrying amount 24 467 26 733 Less: accumulated depreciation (244) (217) 24 223 26 516 Commercial properties – net carrying amount (at fair value) 52 435 55 402 Community purpose built properties Land, at gross carrying amount 13 626 22 517 Buildings, at gross carrying amount 6 954 11 046 Less: accumulated depreciation 0 (109) 6 954 10 937 Community purpose built properties – net carrying amount (at fair value) 20 580 33 454 Leased properties – 99-year leases Land, at gross carrying amount – – Buildings, at gross carrying amount 2 339 1 542 Less: accumulated amortisation (26) (10) 2 313 1 532 Leased properties – 99-year leases (at fair value) 2 313 1 532 Land for redevelopment, at fair value 179 457 167 896 Vacant land, at fair value 47 886 48 479 Work in progress, at gross carrying amount (i) 413 603 299 975
146 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 20: Non-current Assets – Property, Plant and Equipment (continued)
2009 2008 $’000 $’000
(i) Employee related expenses amounting to $39.6 million (2008: $23.6 million) have been capitalised as directly attributable project costs. Leasehold improvements Leasehold Improvements, at cost 14 957 13 104 Less: accumulated amortisation (7 221) (5 087) 7 736 8 017 Total property – net carrying amount (at fair value) 27 936 551 28 014 362 Plant and Equipment Computer hardware, at gross carrying amount 12 297 12 231 Less: accumulated depreciation (6 236) (4 026) 6 061 8 205 Office furniture and equipment, at gross carrying amount 2 577 1 703 Less: accumulated depreciation (1 484) (1 028) 1 093 675 Motor vehicles, at gross carrying amount 13 113 13 943 Less: accumulated depreciation (2 738) (1 711) 10 375 12 232 Total plant and equipment – net carrying amount (at fair value) 17 529 21 112 Total property, plant and equipment – net carrying amount (at fair value) 27 954 080 28 035 474
Housing NSW’s property portfolio was revalued as at 31 December 2008 by independent professional valuers in accordance with the accounting policy detailed in Note 2 m) (ii). The valuer for the residential property portfolio has indicated to Housing NSW that from 31 December 2008 to 1 July 2009, there has been an upward movement in the residential property market. Accordingly, an adjustment was made to the residential property portfolio, including residential land held for redevelopment, to reflect fair value on reporting date. In terms of the maintenance backlog, the value as at 30 June 2009 has been assessed at $540 million, a sizeable decrease from 30 June 2008 value of $647.5 million. This is due to an increase in funding from the Commonwealth’s NBESP program and changes to the maintenance contract.
ANNUAL REPORT 2008/09 147 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 20: Non-current Assets – Property, Plant and Equipment (continued) (i) Reconciliations Reconciliations of the carrying amounts of each class of property, plant and equipment at the beginning and end of the current and previous financial year are set out below.
Computer Community Land held Hardware, Purpose Leased for Work Leasehold Office Residential Commercial Built Properties Redevelop- Vacant in Improve- Furniture & Motor Properties Properties Properties -99 Years ment Land Progress ments Equipment Vehicle Total $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000
2009 Net carrying amount at start of year 27 399 607 55 402 33 454 1 532 167 896 48 479 299 975 8 017 8 880 12 232 28 035 474 Additions/capital improvements 128 577 14 10 – 1 471 – 434 512 1 756 3 525 3 047 572 912
Transfers to completed properties 388 338 4 324 – – 20 705 – (413 367) – – – –
Reclassified as assets held for sale Reclassified from non-current assets to assets held for sale (Note 19) (15 128) – – – (8 482) (136) – – – – (23 746) Reclassified from assets held for sale to non-current assets (Note 19) – – – – – – – – – – – Sales (234 885) (797) – 797 (11 386) (1 923) - – – (2 818) (251 012) Transfers to Aboriginal Housing Office (2 292) – – – – – – – – – (2 292)
Transfers from Aboriginal Housing Office 947 – – – – – – – – – 947 Transfers between classes (98 288) 40 670 – (2 814) (252) 92 482 97 (1 140) – (9 205) Demolitions (Note 14(ii)) (36 995) – – – – – – – – – (36 995) Write-off (Note 14(iii)) (5 603) – – – – (631) – – (591) – (6 825)
Revaluation increment/ (decrement) (Note 26) (42 760) (6 038) (13 333) – 12 067 2 350 – – – – (47 714) Depreciation expense (Note 11) excluding intangible assets (268 977) (510) (221) (16) – – – (2 134) (3 520) (2 086) (277 464)
Net carrying amount at end of year 27 212 541 52 435 20 580 2 313 179 457 47 887 413 602 7 736 7 154 10 375 27 954 080
148 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 20: Non-current Assets – Property, Plant and Equipment (continued)
Computer Community Land held Hardware, Purpose Leased for Work Leasehold Office Residential Commercial Built Properties Redevelop- Vacant in Improve- Furniture & Motor Properties Properties Properties -99 Years ment Land Progress ments Equipment Vehicle Total $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’00 $’000 $’000 $’000
2008 Net carrying amount at start of year 27 154 531 45 019 162 534 – 140 237 54 297 240 611 7 355 9 351 12 530 27 826 465 Additions/capital improvements 163 071 81 91 – 1 162 – 288 921 2 665 2 453 6 934 465 378
Transfers to completed properties 290 386 – – – – – (290 386) – – – – Reclassified as assets held for sale – Reclassified from non-current assets to assets held for sale (Note 19) (18 115) – – – – (494) – – – – (18 609) Reclassified from assets held for sale to non-current assets (Note 19) 13 449 – – – – – 4 733 – – – 18 182 Sales (185 319) – – – (2 615) (3 414) – – – (5 554) (196 902) Donations – – – – (295) – – – – (295) Transfers to Aboriginal Housing Office (3 371) – – – – – – – – – (3 371) Transfers from Aboriginal Housing Office 7 384 – – – 685 – – – – – 8 069 Transfers between classes 96 669 (1 541) (166 618) 1 541 14 619 (771) 56 101 – – – – Reclassification to computer software – – – – – – – – (490) – (490) Inter company transfers – Housing/OCH transfers – – – – (103) 103 – – – – Demolitions (Note 14(ii)) (27 684) – – – – – – – – – (27 684) Write-off (Note 14(iii)) (1 441) (1 351) (4 529) – (60) (5 908) (108) – (8) – (13 405) Revaluation increment/ (decrement) 170 938 13 675 43 426 – 13 868 5 167 – – – – 247 074 Depreciation expense (Note 11) excluding intangible assets (260 891) (481) (1 450) (9) – – – (2 003) (2 426) (1 678) (268 938)
Net carrying amount at end of year 27 399 607 55 402 33 454 1 532 167 896 48 479 299 975 8 017 8 880 12 232 28 035 474
ANNUAL REPORT 2008/09 149 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 21: Intangible Assets
2009 2008 $’000 $’000
Software, cost 50 964 31 831 Less: accumulated amortisation and impairment (9 573) (4 795) Total intangible assets 41 391 27 036 (i) Reconciliations Reconciliations of the carrying amounts of software at the beginning and end of the current and previous financial year are set out below. Carrying amount at start of year 27 036 11 438 Additions/capital improvements 19 667 17 327 Write off (Note 14 (iii)) (535) - Amortisation (Note 11) (4 777) (1 729) Carrying amount at end of year 41 391 27 036
Note 22: Current Liabilities – Payables
2009 2008 $’000 $’000
Current Trade creditors 19 740 20 282 Rent received in advance 35 210 33 539 Other creditors – credit balances in sundry debtors 1 544 311 Accrued employee related payments 4 788 4 671 Accrued operating expenditure 93 814 53 309 Accrued capital expenditure 202 681 89 556 Other creditors 7 381 9 543 Total current payables 365 158 211 211
150 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 23: Current/Non-current Liabilities – Borrowings
2009 2008 $’000 $’000
Current State advances – Commonwealth loans 14 127 14 035 NSW Treasury Corporation – 27 Loan payable – PEP 37 487 39 170 Other 337 323 Total current interest bearing liabilities 51 951 53 555 Non-current State advances – Commonwealth loans 492 410 506 537 NSW Treasury Corporation 184 981 184 121 Loan payable – PEP 163 166 188 806 Other 8 521 8 858 Total non-current interest bearing liabilities 849 078 888 322 Total interest bearing liabilities (i) 901 029 941 877
(i) The nominal values of borrowings are reconciled to the AIFRS balance reported in the balance sheet as follows:
2009 2008 $’000 $’000
Nominal values of borrowings 1 285 691 1 398 677 Less: re-measurement adjustment under AEIFRS (384 662) (456 800) AIFRS balance reported in balance sheet 901 029 941 877
(ii) The nominal values of borrowings are expected to be repaid as follows:
Interest Principal payable 2009 2008 2009 from 1 July Total Total $’000 $’000 $’000 $’000
Not later than one year 46 383 68 513 114 896 101 471 Later than one year but no later than five years 349 044 206 127 555 171 675 995 Later than five years 890 264 458 506 1 348 770 1 419 155 Total cash outflow 1 285 691 733 146 2 018 837 2 196 621
ANNUAL REPORT 2008/09 151 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 24: Current/Non-current Liabilities – Provisions
2009 2008 $’000 $’000
Current Employee benefits and related on-costs Recreation leave (i) 20 556 19 354 Long-service leave (ii) 48 084 38 221 68 640 57 575 Other provisions Third-party claims 4 548 4 643 Headleasing refurbishments (iii) 563 391 Total current provisions 73 751 62 609 Non-current Employee benefits and related on-costs Long-service leave (ii) 2 767 2 186 Other provisions Headleasing refurbishments (iii) 8 165 8 757 Total non-current provisions 10 932 10 943 Total provisions 84 683 73 552 (i) The movement in the provision for recreation leave is as follows: Balance, 1 July 19 354 18 489 Recreational leave paid (12 336) (10 822) Additional provision recognised 13 538 11 687 Balance, 30 June 20 556 19 354 (ii) The movement in the provision for long-service leave is as follows: Balance, 1 July 40 407 40 026 Long service leave paid (2 693) (2 192) Additional provision recognised 13 137 2 573 Balance, 30 June 50 851 40 407 Aggregate employee benefits and related on-costs Provisions – current 68 640 57 575 Provisions – non-current 2 767 2 187 Accrued employee related payments (Note 22) 4 788 4 671 Total aggregate employee benefits and related on-costs 76 195 64 433
In 2007, Housing NSW engaged an actuary to assess the underlying assumptions in determining long-service leave expected to be settled within 12 months and beyond 12 months from reporting date. The result of this actuarial assessment has been incorporated in the estimation of Housing NSW’s liability for long-service leave. The next review by an actuary is 2010. (iii) Provision for headleasing refurbishments represents Housing NSW’s contractual obligation to refurbish properties leased from the private sector and sub-let to public housing tenants. The lease contracts require Housing NSW to refurbish the headleased properties either at the end of the lease or in the fourth and seventh years of the lease term whichever if applicable. (iv) Expected payout for long-service leave and recreation leave in next 12 months are $9.2 million and $12.4 million respectively.
152 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 25: Other Current/Non-current Liabilities
2009 2008 $’000 $’000
Current Unearned income – 99-year upfront lease payment (i) 247 238 Total other current other liabilities 247 238 Non-current Unearned income – 99-year upfront lease payment (i) 22 933 22 361 Total other non-current other liabilities 22 933 22 361 Total other current/non-current liabilities 23 180 22 599
(i) Upfront lease payments for leases exceeding 50 years are recognised on a straight-line basis over the lease term in accordance with AASB 117 Leases and TPP06-3 Lessor Accounting for Prepaid Long Term Leases of Land. They are classified as operating leases because titles for these assets do not pass at the end of the lease terms and the risks and rewards are not transferred.
Note 26: Changes in Equity
Retained Earnings Asset Revaluation Reserve (ii) Total 2009 2008 2009 2008 2009 2008 $’000 $’000 $’000 $’000 $’000 $’000
Balance at beginning of financial year 9 324 782 9 094 803 17 962 207 17 927 127 27 286 989 27 021 930 Changes in equity – transactions of owners with owners Return of capital contributions from Home Purchase 75 000 75 000 Assistance Fund (i) - Surplus/(deficit) for the year 239 133 (40 541) 239 133 (40 541) - Superannuation actuarial gains/(losses) (23 422) (17 136) (23 422) (17 136) - Increment/(decrement) on revaluation of: - Land and Buildings – – (47 714) 247 736 (47 714) 247 736 Total changes in equity – other than transactions 215 711 (57 677) (47 714) 247 736 167 997 190 059 with owners as owners Realised asset revaluation 325 682 212 656 (325 682) (212 656) – – Balance at end of financial year 9 866 175 9 324 782 17 588 811 17 962 207 27 454 986 27 286 989
(i) In November 2007, Cabinet approved, in principle, $120 million as a return of capital contribution from Home Purchase Assistance Fund (HPAF) to Housing NSW with $30 million as an immediate transfer. The timing to transfer the balance of funds is subject to agreement between NSW Treasury and Housing NSW. In May 2008, NSW Treasury approved the next tranche of transfer of $45 million from HPAF to take place in 2008/09. This was recognised as a receivable in the accounts and the transfer took place in July 2008. (ii) Nature and purpose of reserve: The asset revaluation reserve is used to record increments and decrements on the revaluation of non-current assets. This is in accordance with Housing NSW’s policy on ‘Revaluation of Physical Non-current Assets’ as stated in Note 2 m) (ii). Asset revaluation reserve relating to sold properties is realised and transferred to retained earnings during the year of sale. (iii) Increment/(decrement) on revaluation of land and buildings includes $662,000 of Held for Sale assets reinstated to non-current assets.
ANNUAL REPORT 2008/09 153 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 27: Commitments for Expenditure The commitments reported below are inclusive of Goods and Services Tax.
2009 2008 $’000 $’000
(i) Capital expenditure Aggregate value of capital improvements, including construction contracts, at balance date: Not later than one year 272 460 24 664 Later than 1 year but not later than 5 years 88 267 – Later than 5 years – – 360 727 24 664 (ii) Operating expenditure Not later than one year 63 776 39 679 Later than 1 year but not later than 5 years – – Later than 5 years – – 63 776 39 679 (iii) Leases – Headleasing Aggregate value of lease commitments to the private sector in respect of dwellings used for public housing purposes under Housing NSW’s headleasing program, contracted for at balance date and not provided for: Not later than one year 38 991 35 176 Later than 1 year but not later than 5 years 28 638 37 655 Later than 5years 1 275 67 630 73 106 (iv) Leases – Office rent a) Aggregate value of lease commitments to the private sector in respect of office accommodation contracted for at balance date and not provided for: Not later than one year 13 637 9 003 Later than 1 year but not later than 5 years 19 298 16 161 Later than 5 years 1 755 – 34 690 25 164
a) Commitments in respect of Leases – Office rent and certain operating expenditure are classified as apportionable expenses for GST purposes. In accordance with a private tax ruling issued by the Australian Taxation Office (ATO), a proportion of these expenses is considered as not directly related to Housing NSW’s input-taxed activities. b) By applying the current apportionment percentage, input tax credits amounting to $2.1 million (2008: $1.2 million) may be claimed from the ATO when these particular commitments are paid in future.
154 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 28: Contingent Liabilities As at reporting date, Housing NSW is not aware of any contingent liability, which will materially affect its financial position. However, there are a number of claims totalling $3.5 million (2008: $2.7 million), for which Housing NSW may be liable.
Note 29: Reconciliation of Net Cash from Operating Activities to Surplus/(Deficit) for the Year
2009 2008 $’000 $’000
Surplus/(deficit) for the year 239 133 (40 541) AEIFRS adjustment re-measurement of borrowings 44 217 24 968 Non-cash contribution 475 7 Non-cash Bonnyrigg prepayment (8 202) – Non-cash superannuation actuarial gains/losses (23 422) (17 136) Loss on sale of assets (Note 14(i) (iv)) 28 869 16 123 Assets demolished (Note 14(ii)) 36 995 27 684 Assets written off (Note 14(iii)) 7 866 13 891 Depreciation and amortisation (Note 11) 282 241 270 667 (Decrease) in provision for impairment of receivables (135) (4 366) Increase in employee benefits and related on-costs 11 645 1 247 (Decrease)/Increase in other provisions (515) 951 Increase/(Decrease) in payables 44 196 (7 482) Decrease/(Increase) in receivables 2 301 (4 978) Decrease in prepaid expenses 10 400 1 566 Net cash from operating activities 676 064 282 601
Input tax credits of $18.1 million (2008: $11.1 million) and GST of $3.3 million (2008: $3.3 million) paid on supplies are included in other payments and other receipts in the cash flow statement.
ANNUAL REPORT 2008/09 155 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 30: Non-cash Financing and Investing The Risk Management and Audit Committee (RMAC) oversees Activities how management monitors compliance with Housing NSW’s risk management policies and procedures and reviews the During the year, Housing NSW transferred/received properties adequacy of the risk management framework in relation to risk to/from the Aboriginal Housing Office amounting to $2.3 faced by Housing NSW. RMAC is assisted in its oversight role million (2008: $3.4 million) and $1.0 million (2008: $8.1 million), by Internal Audit. Internal Audit undertakes both regular and ad respectively. These investing transactions did not result in cash hoc reviews of risk management controls and procedures, the flows, but affected the assets and liabilities reported in the results of which are reported to RMAC. balance sheet. Credit Risk Note 31: Financial Risk Management Credit risk arises when there is the possibility of Housing NSW’s Housing NSW has exposure to the following risks from the use debtors defaulting on their contractual obligations, resulting in of financial instruments: a financial loss to Housing NSW. The maximum exposure to • credit risk credit risk is generally represented by the carrying amount of the financial assets (net of any allowance for impairment). • liquidity risk Credit risk arises from the financial assets of Housing NSW, • market risk. including cash, receivables and authority deposits. No collateral This note presents information about Housing NSW’s exposure is held by Housing NSW. to each of the above risks, and the objectives, policies and Credit risk associated with Housing NSW’s financial assets, processes for measuring and managing risk management other than receivables, is managed through the selection of policies. The Risk Management and Audit Committee reports counterparties and establishment of minimum credit rating regularly to the Executive Board on its activities. standards. Authority deposits held with TCorp and other Risk management policies are established to identify and Treasury Corporations in Australia are guaranteed by the analyse risks faced by Housing NSW, to set appropriate risk respective state. Investments in bank bills and bonds are limited limits and controls, and monitor risks and adherence to limits. to Treasury Corporations and the ‘pillar’ Australian banks (CBA, Risk management policies and systems are reviewed regularly Westpac, National Australia Bank and ANZ). to reflect changes in Housing NSW’s environment and its Housing NSW’s maximum exposure is the carrying amount of activities. Housing through training, management standards financial assets, net of allowance for impairment, as detailed and procedures, aim to develop a disciplined and constructive below: control environment in which all employees understand their roles and obligations.
Government/ Public Semi- Housing Government Banks Tenants Other Total
2009 $’000 $’000 $’000 $’000 $’000 Cash 316 884 44 363 – 2 853 364 100 Receivables 12 384 – 5 952 9 975 28 310 Other financial assets 179 893 202 783 – 5 793 388 469 Total assets 509 161 247 146 5 952 18 620 780 879 2008 $’000 $’000 $’000 $’000 $’000 Cash 140 325 26 038 – 3 182 169 545 Receivables 64 871 – 6 359 8 097 79 327 Other financial assets 141 107 30 588 – 5 701 177 396 Total assets 346 303 56 626 6 359 16 980 426 268
156 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) Arrears management policies and processes are used for managing credit risk associated with these receivables. These Cash policies and procedures include:
Cash comprises cash on hand and bank balances held with the • speedy follow-up of debtors who fall into arrears via letters, Commonwealth Bank of Australia. Interest is earned on daily telephone calls or direct contact bank balances at 50 basis points below the Reserve Bank of • negotiation of payment arrangement with debtors Australia’s target cash rate. • use of debt collection agencies for certain debtors. Receivables (ii) Other debtors The credit risk for receivables relates to the risk that Housing NSW will not receive all amounts owing to it. The extent of credit No identified concentrations of risk exist in relation to Housing risk relating to Housing NSW’s receivables (according to the NSW’s other debtors. The credit quality of debts within this extent to which impairment is warranted) is disclosed at category which are neither past due or impaired is assessed to Note 16. be high. To minimise risk, timely monitoring and management of overdue accounts is conducted, including prompt follow-up Objective evidence of impairment exists where the balances of of outstanding debts with letters and telephone calls. A debt the debtors’ accounts are in arrears and, on the basis of past collection agency is also used for certain debtors. experience, there is a probability that those balances will not be fully recovered. Where individually impaired debts within (Iii) Mortgage Assistance Scheme the type of receivable require different forms of assessment, the impairment for that class reflects the outcomes of these The Mortgage Assistance Scheme provides short-term separate assessments. help for people experiencing temporary difficulties with their home loan repayments because of an unavoidable change in No receivables have had their arrears renegotiated to avoid such circumstances. Mortgage assistance is not a grant but a loan to amounts being regarded as past due. be repaid at a future time. (i) Rental debtors Mortgage assistance is provided as a loan which is paid directly Rental debtors relate to the rental housing assistance to the home lender. The loan is usually payment of home loan provided to people on low-to-moderate income across NSW. arrears and/or subsidy towards the home loan repayments of These receivables have a high credit risk with no identifiable the debtor. Housing NSW lodges a caveat on the property to concentrations of credit risk. The credit quality of debts which protect its interests. Due to the caveat over the property these are neither past due or impaired is considered to be moderate. receivables are seen to have a low credit risk.
Ageing of financial assets by class for assets past due or impaired (AASB 7 para 37 b)):
Past due but Considered not impaired impaired Total $’000 $’000 $’000
2009 < 3 months overdue 3 270 753 4 023 3 months - 6 months overdue 10 1 770 1 780 > 6 months overdue 901 24 373 25 274 2008 < 3 months overdue 8 335 2 060 10 395 3 months – 6 months overdue 107 2 386 2 493 > 6 months overdue 878 22 979 23 857
ANNUAL REPORT 2008/09 157 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) Liquidity risk
Authority deposits and fixed interest investments Liquidity risk is the risk that Housing NSW will be unable to meet its payment obligations when they fall due. Housing NSW Housing NSW invests in authority deposits with Treasury continuously manages risk by monitoring daily cash flows and Corporations in NSW and other Australian states and fixed maturities, and ensuring that there are adequate holding of high interest investments with the four ‘pillar’ Australian banks. quality liquid assets. The Standard & Poor’s credit ratings for Treasury Corporations During the current and prior years, there were no defaults or in all Australian states are rated A1+ for short-term deposits breaches on any loans payable. No assets have been pledged and AAA for long-term deposits except Tasmania which is AA+. as collateral. Housing NSW’s exposure to liquidity risk is The four Australian ‘pillar’ banks (CBA, WBC, ANZ, NAB) are all deemed insignificant based on prior periods’ data and current rated A1+ for short-term investments and AA for the long-term assessment of risk. investments. The liabilities are recognised for amounts due to be paid in the The interest rate for fixed term deposits, bank bills and future for goods or services received, whether or not invoiced. bonds are negotiated initially and are fixed for the term of the Amounts owing to suppliers (which are unsecured) are settled Investment. in accordance with the policy set out in Treasurer’s Direction The weighted average interest rate on the Investment portfolio 219.01. If trade terms are not specified, payment is made no was 4.31% (2008: 6.85%) on an average balance during the later than the end of the month following the month in which an year of $61.3 million (2008: $38.9 million). None of these assets invoice or a statement is received. Treasurer’s Direction 219.01 are past due or impaired. allows the Minister to award interest for late payment.
The table below summarises the maturity profile of Housing’s financial liabilities, together with the interest rate exposure. Maturity analysis and interest rate exposure of financial liabilities
Interest Rate Exposure Maturity Dates
Weighted Average Fixed Variable Non- Effective Nominal Interest Interest interest Int. Rate Amount Rate Rate bearing < 1 yr 1-5 yrs > 5 yrs 2009 % $’000 $’000 $’000 $’000 $’000 $’000 $’000
Payables Accrued salaries, wages and – 4 788 – – 4 788 4 788 on-costs Trade creditors – 19 740 – – 19 740 19 740 Accrued operating expenditure – 93 814 – – 93 814 93 814 Accrued capital expenditure – 202 681 – – 202 681 202 681 Other – 11 181 – – 11 181 11 181 Borrowings TCorp borrowings MRP Loan 6.12 204 187 204 187 – 8 884 98 545 96 759 OCH Loan 9.72 40 492 40 492 – 2 365 9 460 28 667 State advances – 4.53 1 517 642 1 517 642 – 67 448 262 113 1 188 081 Commonwealth loans Loan payable PEP 9.52 243 066 – 243 066 35 459 182 093 25 513 Other 4.63 13 449 13 449 – 740 2 959 9 750 Total 2 351 040 1 775 770 243 066 332 204 447 100 555 170 1 348 770
158 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) Maturity analysis and interest rate exposure of financial liabilities
Interest Rate Exposure Maturity Dates
Weighted Average Fixed Variable Non- Effective Nominal Interest Interest interest Int. Rate Amount Rate Rate bearing < 1 yr 1-5 yrs > 5 yrs 2008 % $’000 $’000 $’000 $’000 $’000 $’000 $’000
Payables Accrued salaries, wages and – 4 671 – – 4 671 4 671 – – on-costs Trade creditors – 20 282 – – 20 282 20 282 – – Accrued operating expenditure – 53 309 – – 53 309 53 309 – – Accrued capital expenditure – 89 556 – – 89 556 89 556 – – Other – 10 552 – – 10 552 10 552 – – Borrowings TCorp borrowings MRP Loan 6.50 207 664 207 664 – – 9 683 116 877 81 104 OCH Loan 9.72 43 251 43 251 – – 2 365 9 460 31 426 State advances - 4.53 1 585 878 1 585 878 – – 68 236 265 178 1 252 464 Commonwealth loans Loan payable PEP 8.72 345 640 – 345 640 – 20 448 281 522 43 670 Other 4.63 14 189 14 189 – – 740 2 959 10 490 Total 2 374 992 1 850 982 345 640 178 370 279 842 675 996 1 419 154
The amounts disclosed are the contractual undiscounted cash flows of each class of financial liabilities, therefore the amounts disclosed above may not reconcile to the balance sheet.
Financial guarantees Market risk The Tenancy Guarantee program encourages private sector Market risk is the risk that the fair value or future cash flows landlords and agents to rent properties to people who are of a financial instrument will fluctuate because of changes in having difficulty entering the private rental market. A Tenancy market prices. Housing NSW’s exposures to market risk are Guarantee of up to $1,000 (including GST) is available to primarily through interest rate risk on borrowings and other landlords/agents to cover rental arrears and/or property price risks associated with the movement in the unit price of damage over and above the rental bond. The Tenancy the Hour Glass Investment facilities. Housing NSW has no Guarantee is valid for the fixed-term period of the tenancy exposure to foreign currency risk and does not enter into agreement for up to 12 months from the start of the tenancy or commodity contracts. until the tenancy is terminated, whichever occurs sooner. These The effect on profit and equity due to a reasonably possible financial guarantee contracts are assessed to represent a low change in risk variable is outlined in the information below, for liquidity risk due to the size of the program and the low claim interest rate risk and other price risk. A reasonably possible rate on guarantees issued. change in risk variable has been determined after taking into account the economic environment in which Housing NSW operates and the time frame for the assessment (ie. until the end of the next annual reporting period). The sensitivity analysis is based on risk exposures in existence at the balance sheet date. The analysis is performed on the same basis as for 2008. The analysis assumes that all other variables remain constant.
ANNUAL REPORT 2008/09 159 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) a) Interest rate risk The analysis below details Housing NSW’s exposure to market risk for changes in interest rates.
Weighted Average Floating Interest Rate Fixed Interest Rate Fixed Interest Rate Non-interest Bearing Total Effective Interest Rate $’000 Maturing Maturing $’000 $’000 Within 1 year 1-5 years Over 5 years % $’000 $’000 $’000 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008
Financial assets Cash on hand and at bank 2.91 6.31 44 363 26 038 – – – 2 853 3 182 47 216 29 220 Money Market 4.78 6.68 1 988 3 769 – – – – – 1 988 3 769 Hour Glass 5.35 6.82 314 896 136 556 – – – – – 314 896 136 556 Total cash 361 247 166 363 – – – – – – 2 853 3 182 364 100 169 545 Receivables – – – – 28 310 79 327 28 310 79 327 Other financial assets Short term 4.27 7.19 52 53 238 746 31 284 – – 692 684 239 489 32 021 Medium term 5.97 6.01 – – 145 575 142 483 – – 2 933 2 876 148 508 145 359 Rental Housing Assistance Fund – – – – – 472 16 472 16 Total financial assets 361 299 166 416 238 746 31 284 145 575 142 483 – – 35 260 86 085 780 879 426 268 Financial liabilities – Payables – 332 204 178 369 332 204 178 369 Interest Payment 68 513 68 370 206 127 229 365 458 506 500 208 733 146 797 943 Borrowings Concessional loans 3.00 3.00 – – 795 – – – – – – – 795 Concessional loans 3.50 3.50 – 691 668 3 016 2914 2 551 3 344 – – 6 258 6 926 Concessional loans 3.63 3.63 – 192 185 839 810 881 1 102 – – 1 912 2 097 Concessional loans 4.00 4.00 – 9 023 8 676 31 464 33 353 83 192 90 326 – – 123 679 132 355 Concessional loans 4.25 4.25 – 3 299 3 164 14 658 14 061 27 771 31 668 – – 45 728 48 893 Concessional loans 4.38 4.38 – 482 462 2 149 2 058 295 867 – – 2 925 3 387 Concessional loans 4.40 4.40 – 605 579 2 698 2 584 7 140 7 859 – – 10 443 11 022 Concessional loans 4.50 4.50 – 9 122 8 699 41 174 39 250 511 041 522 087 – – 561 337 570 036 Concessional loans 5.00 5.00 – 3 214 3 061 14 546 13 853 104 511 108 418 – – 122 271 125 332 Concessional loans 5.50 5.50 – 18 17 84 80 349 372 – – 451 469 Concessional loans 6.00 6.00 – 997 941 4 625 4 363 17 372 18 631 – – 22 994 23 935 Commercial loans 6.12 6.38 – – 75 772 91 761 85 733 69 224 – – 161 504 160 985 Commerical loans 9.72 9.72 – – – – – 24 331 24 331 – – 24 331 24 331 Loan payable - PEP 1 10.23 10.15 175 123 220 407 – – – – – – – – 175 123 220 407 Loan payable - PEP 2 4.84 4.95 26 734 67 708 – – – – – – – – 26 734 67 708 Total borrowings and interest payments 201 857 288 115 96 156 95 617 397 150 434 452 1 323 673 1 378 437 332 204 178 369 2 351 040 2 196 621 Embedded derivatives on borrowings – – 1 204 – – 5 568 – 1 204 5 568 Total financial liabilities 201 857 288 115 96 156 95 617 398 354 434 452 1 323 673 1 384 005 332 204 178 369 2 352 244 2 380 558
160 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Weighted Average Floating Interest Rate Fixed Interest Rate Fixed Interest Rate Non-interest Bearing Total Effective Interest Rate $’000 Maturing Maturing $’000 $’000 Within 1 year 1-5 years Over 5 years % $’000 $’000 $’000 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008 2009 2008
Financial assets Cash on hand and at bank 2.91 6.31 44 363 26 038 – – – 2 853 3 182 47 216 29 220 Money Market 4.78 6.68 1 988 3 769 – – – – – 1 988 3 769 Hour Glass 5.35 6.82 314 896 136 556 – – – – – 314 896 136 556 Total cash 361 247 166 363 – – – – – – 2 853 3 182 364 100 169 545 Receivables – – – – 28 310 79 327 28 310 79 327 Other financial assets Short term 4.27 7.19 52 53 238 746 31 284 – – 692 684 239 489 32 021 Medium term 5.97 6.01 – – 145 575 142 483 – – 2 933 2 876 148 508 145 359 Rental Housing Assistance Fund – – – – – 472 16 472 16 Total financial assets 361 299 166 416 238 746 31 284 145 575 142 483 – – 35 260 86 085 780 879 426 268 Financial liabilities – Payables – 332 204 178 369 332 204 178 369 Interest Payment 68 513 68 370 206 127 229 365 458 506 500 208 733 146 797 943 Borrowings Concessional loans 3.00 3.00 – – 795 – – – – – – – 795 Concessional loans 3.50 3.50 – 691 668 3 016 2914 2 551 3 344 – – 6 258 6 926 Concessional loans 3.63 3.63 – 192 185 839 810 881 1 102 – – 1 912 2 097 Concessional loans 4.00 4.00 – 9 023 8 676 31 464 33 353 83 192 90 326 – – 123 679 132 355 Concessional loans 4.25 4.25 – 3 299 3 164 14 658 14 061 27 771 31 668 – – 45 728 48 893 Concessional loans 4.38 4.38 – 482 462 2 149 2 058 295 867 – – 2 925 3 387 Concessional loans 4.40 4.40 – 605 579 2 698 2 584 7 140 7 859 – – 10 443 11 022 Concessional loans 4.50 4.50 – 9 122 8 699 41 174 39 250 511 041 522 087 – – 561 337 570 036 Concessional loans 5.00 5.00 – 3 214 3 061 14 546 13 853 104 511 108 418 – – 122 271 125 332 Concessional loans 5.50 5.50 – 18 17 84 80 349 372 – – 451 469 Concessional loans 6.00 6.00 – 997 941 4 625 4 363 17 372 18 631 – – 22 994 23 935 Commercial loans 6.12 6.38 – – 75 772 91 761 85 733 69 224 – – 161 504 160 985 Commerical loans 9.72 9.72 – – – – – 24 331 24 331 – – 24 331 24 331 Loan payable - PEP 1 10.23 10.15 175 123 220 407 – – – – – – – – 175 123 220 407 Loan payable - PEP 2 4.84 4.95 26 734 67 708 – – – – – – – – 26 734 67 708 Total borrowings and interest payments 201 857 288 115 96 156 95 617 397 150 434 452 1 323 673 1 378 437 332 204 178 369 2 351 040 2 196 621 Embedded derivatives on borrowings – – 1 204 – – 5 568 – 1 204 5 568 Total financial liabilities 201 857 288 115 96 156 95 617 398 354 434 452 1 323 673 1 384 005 332 204 178 369 2 352 244 2 380 558
ANNUAL REPORT 2008/09 161 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) b) Other price risk – TCorp Hour Glass facilities Exposure to ‘other price risk’ primarily arises through investments in the TCorp Hour Glass facilities, which are held for strategic rather than trading purposes. Housing NSW has no direct equity investments. Housing NSW holds units in the following Hour Glass investment trust:
2009 2008 Facility Investment Sectors Investment horizon $’000 $’000
Cash facility Cash, money market instruments Up to 2 years 314 881 136 394
The unit price of the facility is equal to the total fair value of net assets held by the facility divided by the total number of units on issue for that facility. Unit prices are calculated and published daily. NSW TCorp as trustee for the Hour Glass cash facility is required to act in the best interest of the unitholders and to administer the trust in accordance with the trust deed. As trustee, TCorp has appointed external managers to manage the performance and risks of the facility in accordance with a mandate agreed by the parties. However, TCorp acts as a manager for part of the cash facility. A significant portion of the administration of the TCorp facilities is outsourced to an external custodian. NSW TCorp provides sensitivity analysis information, using historically based volatility information. The TCorp Hour Glass investment facilities are designated at fair value through profit or loss and therefore any change in unit price impacts directly on profit (rather than equity).
Impact on profit/loss Change in unit price 2009 2008
Hour Glass investment – cash facility +–1% 3 149 1 364
TCorp has advised that a reasonable possible change is based on the percentage change in unit price multiplied by the redemption price as at 30 June each year.
162 Housing NEW SOUTH WALES HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) c) Interest rate sensitivity analysis for fixed and variable rate instruments Exposure to interest rate risk arises primarily through Housing NSW’s interest bearing liabilities. This risk is minimised by undertaking mainly fixed rate borrowings, primarily with NSW TCorp. Housing NSW does not account for any fixed rate financial instruments at fair value through profit or loss or as available for sale. Therefore, for these financial instruments a change in interest rate would not affect profit or loss or equity. A reasonably possible change of +/–1% is used, consistent with current trends in interest rates. The basis will be reviewed annually and amended where there is a structural change in the level of interest rate volatility. Housing NSW’s exposure to interest rate risk is set out below.
$’000 Carrying amount 1% -1% Profit Equity Profit Equity
2009 Financial assets Cash and cash equivalents 364 100 3 641 3 641 (3 641) (3 641) Receivables 28 310 283 283 (283) (283) Long-term investments – held to maturity 237 143 2 371 2 371 (2 371) (2 371) Short-term investments – held to maturity 144 283 1 443 1 443 (1 443) (1 443) Other financial assets 7 044 70 70 (70) (70) Financial liabilities Payables (332 204) (3 322) (3 322) 3 322 3 322 TCorp borrowings (184 981) (1 850) (1 850) 1 850 1 850 State advances - Commonwealth loans (506 537) (5 065) (5 065) 5 065 5 065 Loan payable PEP (200 653) (2 007) (2 007) 2 007 2 007 Other (8 858) (89) (89) 89 89 2008 Financial assets Cash and cash equivalents 169 545 1 695 1 695 (1 695) (1 695) Receivables 79 327 793 793 (793) (793) Long-term investments – held to maturity 142 714 1 427 1 427 (1 427) (1 427) Short-term investments – held to maturity 30 496 305 305 (305) (305) Other financial assets 4 186 42 42 (42) (42) Financial liabilities Payables (178 369) (1 784) (1 784) 1 784 1 784 TCorp borrowings (i) (184 148) (1 841) (1 841) 1 841 1 841 State advances – Commonwealth loans (520 572) (5 206) (5 206) 5 206 5 206 Loan payable PEP (227 976) (2 280) (2 280) 2 280 2 280 Other (9 181) (92) (92) 92 92
(i) The sensitivity analysis for long term investments – held to maturity are calculated using the modified duration. Modified duration is a derivative of duration used for a percentage change in the market value of the portfolio for a 1% change in interest rates. Cash and cash equivalents includes investments in the TCorp Hour Glass cash facility.
ANNUAL REPORT 2008/09 163 HOUSING NSW Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 31: Financial Risk Management (continued) d) Fair value Financial instruments are generally recognised at cost, with the exception of the TCorp Hour Glass facilities, which are measured at fair value. As discussed, the value of the Hour Glass investments are based on Housing NSW’s share of the value of the underlying assets of the facility, based on the market value. The Hour Glass facility is valued using redemption pricing. Except where specified below, the amortised cost of the financial instruments recognised in the balance sheet approximates fair value, because of the short-term nature of many of the financial instruments. The following table details the financial instruments where the fair value differs from the carrying amount.
Net Carrying Amount Fair Value 2009 2008 2009 2008 Non-derivative Financial Assets and Liabilities $’000 $’000 $’000 $’000
Financial assets Cash 364 100 169 545 364 100 169 545 Receivables (Note 16) 28 310 79 327 28 310 79 327 Other financial assets (Note 17) Short term 239 489 32 021 239 526 32 021 Medium term 148 508 145 359 148 205 138 105 Rental Housing Assistance Fund 472 16 472 16 Total financial assets 780 879 426 268 780 613 419 014 Financial liabilities Payables 332 204 178 369 332 204 178 369 Interest bearing liabilities (Note 23) Commonwealth loans 506 537 520 572 506 537 520 572 Treasury Corporation loans 184 981 184 148 193 137 182 991 Loan payable – PEP 200 653 227 976 200 653 227 976 Other loans 8 858 9 181 8 858 9 181 Total interest bearing liabilities 901 029 941 877 909 185 940 720 Embedded derivatives on borrowings 1 204 4 380 1 204 4 380 Total financial liabilities 1 234 437 1 124 626 1 242 593 1 123 469
Note 32: After Balance Date Events There has not been any matter or circumstance, other than that referred to in the financial statements or notes thereto, that has arisen since the end of the financial year that has significantly affected, or may significantly affect, the operations of Housing NSW. On 27 July 2009, the Public Sector Employment and Management (Departmental Amalgamations) Order 2009 was issued, establishing a super department, called the Department of Human Services. The Administrative Changes Order is effective from 1 July 2009 and, as a result of the Order, Housing NSW has been abolished as a Division of the Government Service. The staff and functions of Housing NSW have transferred to the Department of Human Services.
END OF AUDITED FINANCIAL STATEMENTS
164 Housing NEW SOUTH WALES HOUSING NSW
Register of Land Held AS AT 30 JUNE 2009
2009 2008 $’000 $’000
Residential properties 16 039 239 16 590 248 Land for redevelopment 179 457 167 896 Vacant land 47 886 48 479 Commercial properties 28 212 28 886 Community purpose-built properties 13 626 22 517 Assets held for sale Residential properties 8 568 11 530 Vacant land 8 467 480 Total 16 325 455 16 870 036
This page has not been audited.
ANNUAL REPORT 2008/09 165 RENTAL HOUSING ASSISTANCE FUND
Financial Statements
The Rental Housing Assistance Fund (RHAF), Contents established as a formal trust fund in 1993, is the vehicle by which the state provides support for a Independent Auditor’s Report 167 Public Equity Partnership rental housing program Accountants’ Statement 169 with the AMP Group (known as the PEP2 program). Statement by the Trustee 170 The RHAF is an entity controlled by the NSW Land and Housing Corporation, and the net assets of the Income Statement 171 RHAF are included in the Corporation’s balance Balance Sheet 171 sheet as a non-current investment. Statement of Changes in Recognised The RHAF financial statements are presented in Income and Expense 172 this report given its controlled entity status. Cash Flow Statement 172 Notes to and Forming Part of the Financial Statements 173
Reporting entity 173 1. Summary of significant accounting policies 173 2. Net assets attributable to beneficiaries 175 3. Notes to the cash flow statement 175 4. Auditor’s remuneration 176 5. Receivables 176 6. Activities of the Fund and Trust information 176 7. Related party information 176 8. Financial instruments 177 9. Contingent liabilities 179 10. After balance date events 179 11. Commitments 179 12. Additional Fund information 179
166 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND
Independent Auditor’s Report For the year ended 30 June 2009
ANNUAL REPORT 2008/09 167 RENTAL HOUSING ASSISTANCE FUND
Independent Auditor’s Report For the year ended 30 June 2009
168 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND
Accountants’ Statement For the year ended 30 June 2009
ANNUAL REPORT 2008/09 169 RENTAL HOUSING ASSISTANCE FUND
Statement by the Trustee For the year ended 30 June 2009
170 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND
Income Statement For the year ended 30 June 2009
2009 2008 Note $’000 $’000
Revenue Interest income 7 2 Investment income 6 1 Distribution from PEP2 property sales 6 b) 2 797 624 Total revenue 2 810 627 Expenses Rental subsidy 1 702 2 356 Trustee’s remuneration – 1 Auditor’s remuneration 4 9 9 Indemnity paid to PEP2 735 – Accounting fees 8 21 Total expenses 2 454 2 387 Surplus/(deficit) for the year 2 b) 356 (1 760) Capital contribution by Housing NSW 2 a) 99 1 755 Change in net assets attributable to beneficiaries 455 (5)
The accompanying notes form an integral part of these accounts.
Balance Sheet AS AT 30 JUNE 2009
2009 2008 Note $’000 $’000
Assets Current assets Cash and cash equivalents 3 a) 716 16 Receivables 5 422 1 127 Total current assets 1 138 1 143 Total assets 1 138 1 143 Liabilities Current liabilities Accrued rental subsidy 648 1 108 Payables 17 17 Total current liabilities 665 1 125 Total liabilities (excluding liabilities attributable to beneficiaries) 665 1 125 Net assets attributable to beneficiaries – Liability 2 473 18
The accompanying notes form an integral part of these accounts.
ANNUAL REPORT 2008/09 171 RENTAL HOUSING ASSISTANCE FUND Statement of Changes in Recognised Income and Expenses For the year ended 30 June 2009
2009 2008 $’000 $’000
Net surplus/(deficit) for the year – – Total recognised income and expense for the period – –
Cash Flow Statement For the year ended 30 June 2009
2009 2008 Note $’000 $’000
Cash flows from operating activities Interest received – TCorp Hour Glass cash facility trust 13 3 Rental subsidy (2 162) (2 510) Distribution from PEP2 property sales 2 613 808 Trustees’ remuneration – (1) Indemnity paid to PEP2 (735) – Other payments (17) (31) Net cash used in operating activities 3 b) (288) (1 731) Cash flows from financing activities Capital contribution 988 1,401 Net cash provided by financing activities 988 1,401 Net increase/(decrease) in cash held 700 (330) Cash and cash equivalents at the beginning of the financial year 16 346 Cash and cash equivalents at the end of the financial year 3 a) 716 16
The accompanying notes form an integral part of these accounts.
172 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Reporting Entity On 30 June in each year the Beneficiary is entitled to the income of the Fund for that year, provided that unless and The Rental Housing Assistance Fund (the Fund), was until otherwise requested by the Beneficiary, the Trustee established by Trust Deed dated 27 October 1993 and will not be required to pay to the Beneficiary the amount operates in the state of NSW for the purpose of supporting and of cash representing such income, but may retain such administering the State’s rental housing program in partnership amounts. Amounts so retained will be deemed to have with AMP Ltd. been irrevocably distributed to the Beneficiary as income, The parties to the Trust Deed are the NSW Land and Housing and to have lent back by the Beneficiary to the Trustee as Corporation and the NSW Treasury representing the State an interest free loan to the Fund. The Trustee, at any time of NSW (the Beneficiary), Permanent Custodians Limited as and from time to time, must repay the whole or any part Trustee and Trust Company Fiduciary Services Limited as of any such loan to the Beneficiary in such amount as the Guarantor (formerly known as Permanent Trustee Company Beneficiary requests by notice in writing. Limited). The state guarantees through clause 2.1 of the State The Trustee shall distribute the remaining capital of the Trust Deed 1993, financial support to enable the Fund to operate Fund to the Beneficiary on the vesting date. continuously through funding contributions from Housing NSW in support of the guarantee. (Refer to note 2 a)). c) financial Assets and Liabilities This financial report for the year ended 30 June 2009 has been Financial instruments give rise to positions that are a financial authorised for issue by the Trustee. asset of either the Trust or its counter party and a financial The Fund is consolidated as part of the NSW Total State Sector liability (or equity instrument) of the other party. For the Trust Accounts. these include cash and cash equivalents, investments, receivables and payables. Note 1: Summary of Significant Accounting In accordance with AASB 7 Financial Instruments: Policies Disclosure, the information is disclosed in Note 8 in respect of the credit risk and interest rate risk of financial Basis of preparation instruments. All such amounts are carried in the accounts The financial report of the Trust is a general purpose financial at net fair value unless otherwise stated. The specific report which has been prepared in accordance with applicable accounting policy in respect of each class of such financial Australian Accounting Standards, the requirements of the instrument is stated below: Public Finance and Audit Act 1983, Australian Accounting Cash and cash equivalents Interpretations, and the provision of the Trust Deed and Public Finance and Audit Regulations 2005. Cash and cash equivalents comprise of cash at bank and on hand, short term deposits with a maturity date of three Where there are inconsistencies between the accounting months or less from balance date and deposits in NSW standards and legislative requirements, the legislative provisions Treasury Corporation’s Hour Glass cash facility. have prevailed. Loans and receivables Except for certain assets, which are measured at fair value as noted, the financial report has been prepared on historical Receivables and payables are non-derivative financial cost conventions. All amounts are rounded to the nearest one instruments with fixed or determinable payments that are thousand dollars and are expressed in Australian currency. not quoted in an active market. These instruments are Unless otherwise noted, accounting policies are consistent with recognised at amortised cost using the effective interest those of previous years. rate method and changes are accounted for in the income statement when impaired, derecognised or through the The transactions of the Fund have been accounted for in amortisation process. accordance with the Trust Deed dated 27 October 1993. d) income Recognition a) income Tax Investment income Any surplus arising out of the Fund is fully distributed to the Beneficiary who is presently entitled to the income and Investment income is recognised on an accrual basis using accordingly no income tax is payable by the Fund. the effective interest rate method as set out in AASB 139 Financial Instruments: Recognition and Measurement. b) Trust Distributions Distribution from PEP2 Property Sales The trustee will hold the Trust fund and the income arising Payments made by PEP2 to the Trust on property disposal from it in trust for the Beneficiary upon the terms of the Trust are calculated in accordance with the provisions of the Deed. PEP2 Transaction Documents and in reference to two-thirds (66.67%) of the surplus capital profit.
ANNUAL REPORT 2008/09 173 RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 1: Summary of Significant Accounting AASB 1051 Land under Roads Policies (continued) AASB 1052 Disaggregated Disclosures e) service provided free of charge AASB 2007-3 Amendments to Australian Accounting Standards arising from AASB 8 Housing NSW provides administration services to the Fund for which it does not receive financial remuneration from the AASB 2007-6 Amendments to Australian Accounting Fund. Standards arising from AASB 123 AASB 2007-8 Amendments to Australian Accounting f) Payables Standards arising from AASB 101 Payables and accruals are recognised as amounts due to be paid in future periods whether or not invoiced at balance AASB 2007-9 Amendments to Australian Accounting date. These amounts are unsecured and do not bear Standards arising from the Review of AASs interest. 27, 29 and 31 AASB 2008-2 Amendments to Australian Accounting g) accounting for goods and services tax Standards – Puttable Financial Instruments The Fund is not carrying on an enterprise for the purposes of and Obligations arising on Liquidation section 9-20 A New Tax System (Goods and Services Tax) AASB 2008-3 Amendments to Australian Accounting Act 1999 (the GST Act). Therefore, the Fund is not required Standards arising from AASB 3 and AASB to register for GST. 127 h) comparative information AASB 2008-4 Amendments to Australian Accounting Where necessary comparatives have been reclassified and Standard – Key Management Personnel repositioned for consistency with current year disclosures. Disclosures by Disclosing Entities
i) accounting estimates and judgments AASB 2008-5 Amendments to Australian Accounting Standards arising from the Annual The preparation of financial statements in accordance with Improvements Project Australian accounting standards requires the use of certain critical accounting estimates. It also requires management to AASB 2008-6 Further Amendments to Australian exercise its judgment in the process of applying the Trust’s Accounting Standards arising from the accounting policies. Annual Improvements Project AASB 2008-7 Amendments to Australian Accounting j) new Accounting Standards and Interpretations Standards – Cost of an Investment in a The Trust did not early adopt any new accounting standards Subsidiary, Jointly Controlled Entity or that are not yet effective. Associate The following new Accounting Standards and Interpretations Interpretation 4 Determining whether an Arrangement have not been applied and are not yet effective: Contains a Lease (revised) AASB 8 Operating Segments Interpretation 12 Service Concession Arrangements AASB 101 Presentation of Financial Statements Interpretation 13 Customer Loyalty Programs (revised September 2007) Interpretation 129 Service Concessions Arrangements: AASB 123 Borrowing Costs (revised) Disclosures (revised) AASB 127 Consolidated and Separate Financial Interpretation 1038 Contributions by Owners Made to Statements Wholly-owned Public Sector Entities AASB 1004 Contributions (revised) (revised). AASB 1049 Whole of Government and General The Trust has assessed the impact of these new standards Government Sector Financial Reporting and interpretations and considers the impact to be insignificant. AASB 1050 Administered Items
174 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 2: Net Assets Attributable to Beneficiaries
2009 2008 $’000 $’000 a) Capital contributions Balance at the beginning of the year 33 164 31 409 Current year capital contribution 99 1 755 Balance at the end of the year 33 263 33 164 Capital contribution of $0.099 million (2008: $1.755 million) was provided by NSW Land and Housing Corporation to the Fund. b) Accumulated losses Balance at the beginning of the financial year (33 146) (31 386) Surplus/(deficit) for the year 356 (1 760) (32 790) (33 146) Closing balance at the end of the financial year 473 18
Note 3: Notes to the Cash Flow Statement a) Cash and cash equivalents For the purposes of the cash flow statement, cash and cash equivalents comprise cash at bank and investment in the TCorp Hour Glass cash facility trust. Cash and cash equivalents at the end of the financial year reconciles to the related items in the balance sheet as follows:
2009 2008 $’000 $’000
Cash at bank 609 13 TCorp Hour Glass cash facility trust 107 3 716 16 b) Reconciliation of surplus/(deficit) for the year to net cash used in operating activities
Surplus/(deficit) for the year 356 (1 760) Changes in net assets and liabilities: (Increase)/decrease in assets: Receivables (184) 184 (Decrease)/increase in liabilities: Accrued rental subsidy (460) (154) Payables – (1) Net cash used in operating activities (288) (1 731)
ANNUAL REPORT 2008/09 175 RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 4: Auditor’s Remuneration
2009 2008 $’000 $’000
Auditing the financial report 9 9
The Fund’s financial statements are audited by the Audit Office of NSW. The Audit Office of NSW did not receive any other benefits during the year.
Note 5: Receivables
2009 2008 $’000 $’000
Profit share from NSW Housing No.2 Pty Ltd 422 238 Capital contribution from Housing NSW – 889 422 1 127
Note 6: Activities of the Fund and Trust Information a) The Fund was established by Trust Deed dated 27 October 1993 and operates in the State of NSW for the purposes of supporting and administering the state’s rental housing programs in respect of PEP2, a Public Equity Partnership with AMP Limited. AMP is entitled to receive an annual guaranteed return. The difference between this amount and the rent received from tenants is paid by the Fund as the rental subsidy. The parties to the Trust Deed are Housing NSW and the NSW Treasury representing the State of NSW (the Beneficiary), Permanent Custodians Limited as Trustee and Trust Company Fiduciary Services Limited as Guarantor (formerly known as Permanent Trustee Company Limited). The State of NSW ensures that adequate funds are available in the fund to enable the trustee to perform its obligations and commitments set out in the supporting documents. b) The sales program for surplus properties resulted in a distribution to the Fund of $2.797 million in the year ended 30 June 2009 (2008: $0.624 million). The Fund’s share of the net revenue on sales was calculated in accordance with the provisions of the PEP2 transaction documents entered in October 1993. The distribution receivable at 30 June 2009 was $0.422 million (2008: $0.238 million).
Note 7: Related Party Information During the year, the Fund transacted with the following related entities: the State of NSW (the Beneficiary of the Trust), Permanent Custodian Limited (the Trustee), Trust Company Fiduciary Services Limited (the Guarantor) and Housing NSW.
176 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 8: Financial Instruments The Fund’s principal financial instruments are outlined below. These financial instruments arise directly from the Fund’s operations or are required to finance the Fund’s operations. The Fund does not enter into or trade financial instruments, including derivative financial instruments, for speculative purposes. The Fund’s main risks arising from financial instruments are outlined below, together with the Fund’s objectives, policies and processes for measuring and managing risk. Further quantitative and qualitative disclosures are included throughout this financial report. Financial instrument categories
2009 2008 $’000 $’000
Financial assets Cash and cash equivalents 716 16 Receivables 422 1 127 Total financial assets 1 138 1 143 Financial liabilities Accrued rental subsidy 648 1 108 Payables 17 17 Total financial liabilities 665 1 125
Credit risk Credit risk is the risk of financial loss arising from another party to a contract or financial position failing to discharge a financial obligation there under. The Fund’s maximum exposure to credit risk is represented by the carrying amounts of the financial assets included in the balance sheet. Cash and cash equivalents Cash comprises cash at bank with Commonwealth Bank of Australia and cash equivalents include investments in deposits held with TCorp. Interest is earned on daily bank balances at 50 basis points below the Reserve Bank of Australia’s target cash rate. Receivables Receivables are recognised as amounts receivable at balance date. All receivables are reviewed on an ongoing basis. In addition, an allowance for impairment is raised when there is some objective evidence that the fund will not be able to collect all amounts due. Collectability of all debtors is reviewed on an ongoing basis. Procedures are followed to recover any outstanding amounts. These include the issuing of letters of demand. Based on past experience, debtors that are not past due and less the 6 months past due are not considered impaired. There are no debtors which are currently past due or impaired whose terms have been renegotiated. No receivables were past due or impaired at 30 June 2009 (2008: Nil). Credit risk by classification of counter party at 30 June 2009 is:
Governments Banks Other Total $’000 $’000 $’000 $’000
2009 Financial assets Cash and cash equivalents 107 609 – 716 Receivables 422 – – 422 Total financial assets 529 609 – 1 138 2008 Financial assets Cash and cash equivalents 3 13 – 16 Receivables 1 127 – – 1 127 Total financial assets 1 130 13 – 1 143
ANNUAL REPORT 2008/09 177 RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 8: Financial Instruments (continued) Liquidity risk Liquidity risk is the risk that the Fund will be unable to meet its payment obligations when they fall due. The Fund continuously manages this risk through monitoring future cash flows and maturities and ensuring adequate holding of high quality liquid assets. No assets have been pledged as collateral. The Fund’s exposure to liquidity risk is deemed insignificant based on prior periods’ data and current assessment of risk and contribution of capital funds from Housing NSW. Market risk Market risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market prices. The Fund’s exposures to market risk are primarily through interest rate risk on the Fund’s investments. The Fund has no exposure to foreign currency risk and does not enter into commodity contracts. The effect on profit and equity due to a reasonably possible change in a risk variable is outlined in the information below, for interest rate risk. The Fund is not exposed to any other price risk. A reasonably possible change in interest risk variable has been determined after taking into account the economic environment in which the fund operates and the time frame for the assessment (ie. until the end of the next annual reporting period). The sensitivity analysis is based on risk exposures in existence at the balance sheet date. The analysis is performed on the same basis for 2008. The analysis assumes that all other variables remain constant. Interest rate risk Interest rate risk is the risk that the value of a financial instrument will fluctuate due to changes in market interest rates. The interest rate sensitivity analysis for investments is set out below. TCorp Hour Glass facilities are measured at fair value.
Change in interest rate +1% –1% Carrying amount Profit Equity Profit Equity $’000 $’000 $’000 $’000 $’000
2009 Hour Glass investment – cash facility 107 11 11 (11) (11) Cash 607 61 61 (61) (61) Receivables 422 42 42 (42) (42)
2008 Hour Glass investment – cash facility 3 0.3 0.3 (0.3) (0.3) Cash 13 0.1 0.1 (0.1) (0.3) Receivables 1,127 11 11 (11) (11)
The weighted average effective interest rate for cash and cash equivalents is 4.06% (2008: 6.31%).
Fair value All items in the balance sheet are carried at fair value as at 30 June 2009. Other price risk – TCorp Hour Glass facilities Exposure to ‘other price risk’ primarily arises through the investment in NSW TCorp Hour Glass investment facilities, which are held for strategic rather than trading purposes. The Fund has no direct equity investments. The Fund holds units in the following Hour Glass investment trusts.
2009 2008 Facility Investment Sectors Investment horizon $’000 $’000
Cash facility Cash, money market instruments Up to 1.5 years 107 3
178 Housing NEW SOUTH WALES RENTAL HOUSING ASSISTANCE FUND Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 8: Financial Instruments (continued) The unit price of the facility is equal to the total fair value of net assets held by the facility divided by the total number of units on issue for that facility. Unit prices are calculated and published daily. NSW TCorp as trustee for each of the above facilities is required to act in the best interest of the unit holders and to administer the trusts in accordance with the trust deeds. As trustee, TCorp has appointed external managers to manage the performance and risks of the facility in accordance with a mandate agreed by the parties while TCorp acts as manager for part of the cash facility. A significant portion of the administration of the facility is outsourced to an external custodian. Investment in the Hour Glass facility limits the Fund’s exposure to other price risks, as it allows diversification across a pool of funds, with different investment horizons and a mix of investments. NSW TCorp provides sensitivity analysis information for each of the facilities, using historically based volatility information. The TCorp Hour Glass investment facilities are designated at fair value through profit or loss and therefore any change in unit price impacts directly on profit (rather than equity).
Impact on profit/loss Change in 2009 2008 unit price $’000 $’000
Hour Glass investment – cash facility +/– 1% 1 –
Note 9: Contingent Liabilities There are no contingent liabilities as at 30 June 2009 (2008: Nil). Note 10: After Balance Date Events There has not been any matter or circumstance, other than that referred to in the financial statements or notes thereto, that has arisen since the end of the financial year that has significantly affected, or may significantly affect, the operations of the Fund (2008: Nil). Note 11: Commitments There are no commitments as at 30 June 2009 (2008: Nil). Note 12: Additional Fund Information The Fund is incorporated and operating in Australia. The Fund was established for the purpose of supporting and administering the state’s rental housing programs in respect of PEP2, a public equity partnership with AMP Limited. Registered Office BNY Trust (Australia) Pty Ltd Level 4, 35 Clarence Street Sydney NSW 2000
END OF AUDITED FINANCIAL STATEMENTS
ANNUAL REPORT 2008/09 179 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Financial Statements
The Corporation is responsible for the distribution Contents of government funding to all bodies under the control of the Minister for Housing. Housing Independent Auditor’s Report 181 NSW administers the process of receiving Statement by the Minister 183 Commonwealth and State funding under the Operating Statement 184 Commonwealth State Housing Agreement and distributing these funds to agencies responsible for Balance Sheet 184 delivering housing assistance programs. Cash Flow Statement 185 Statement of Recognised Income and Expenses 185 Program Statement – Expenses and Revenues 186 Summary of Compliance with Financial Directives 187 Notes to and Forming Part of the Financial Statements 188 1. The reporting entity 188 2. Summary of significant accounting policies 188 3. Transfer payments 188 4. Appropriations (transfer receipts) 189 5. Program/activity of the entity 190 6. Commitments 190 7. Contingent liabilities and contingent assets 190 8. Financial instruments disclosures 190 9. After balance date events 190
180 Housing NEW SOUTH WALES PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Independent Auditor’s Report For the year ended 30 June 2009
ANNUAL REPORT 2008/09 181 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Independent Auditor’s Report For the year ended 30 June 2009
182 Housing NEW SOUTH WALES PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Statement by the Minister 1 July 2008 to 30 June 2009
ANNUAL REPORT 2008/09 183 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Operating Statement For the year ended 30 June 2009
Actual Budget Actual 2009 2009 2008 Notes $’000 $’000 $’000
Expenses Grants and subsidies – – – Total Expenses 2 b) – – – Revenue Total Revenue 2 b) – – – NET COST OF SERVICES – – –
Government contributions Recurrent appropriation (net of transfer payments) 2 b) – – – Total Government contributions – – –
SURPLUS / (DEFICIT) FOR THE YEAR – – – The accompanying notes form an integral part of these accounts.
Balance Sheet AS AT 30 JUNE 2009
Actual Budget Actual 2009 2009 2008 Notes $’000 $’000 $’000
ASSETS 2 d) – – – TOTAL ASSETS – – –
LIABILITIES 2 d) – – – TOTAL LIABILITIES – – –
NET ASSETS – – –
EQUITY – – –
The accompanying notes form an integral part of these accounts.
184 Housing NEW SOUTH WALES PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER
Cash Flow Statement For the year ended 30 June 2009
Actual Budget Actual 2009 2009 2008 Notes $’000 $’000 $’000
CASH FLOWS FROM OPERATING ACTIVITIES Payments Transfer payments – Housing Assistance Program 2 e) – – – Total Payments – – –
Cash Flows from Government Amount received for transfer to eligible beneficiaries 2 e) – – – Net Cash Flows from Government – – –
NET CASH FLOWS FROM OPERATING ACTIVITIES – – – NET CASH FLOWS FROM INVESTING ACTIVITIES – – – NET CASH FLOWS FROM FINANCING ACTIVITIES – – – NET INCREASE IN CASH – – –
Opening Cash and Cash Equivalents – – –
CLOSING CASH AND CASH EQUIVALENTS – – – The accompanying notes form an integral part of these accounts.
Statement of Recognised Income and Expenses For the year ended 30 June 2009
Actual Budget Actual 2009 2009 2008 Notes $’000 $’000 $’000
TOTAL INCOME AND EXPENSE RECOGNISED DIRECTLY IN EQUITY 2 c) – – – Surplus/(Deficit) for the year – – – TOTAL INCOME AND EXPENSE RECOGNISED FOR THE YEAR – – – EFFECT OF CHANGES IN ACCOUNTING POLICIES AND CORRECTION OF ERRORS – – – Accumulated Funds – – – Reserves – – – The accompanying notes form an integral part of these accounts.
ANNUAL REPORT 2008/09 185 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER Program Statement – Expenses and Revenues For the year ended 30 June 2009
Program 1* Not Attributable Total 2009 2008 2009 2008 2009 2008 Administered Expenses and Revenues** $’000 $’000 $’000 $’000 $’000 $’000
Administered Expenses Transfer Payments 910 625 525 197 – – 910 625 525 197
Total Administered Expenses 910 625 525 197 – – 910 625 525 197
Administered Revenues Transfer receipts 910 625 525 197 – – 910 625 525 197 Total Administered Revenues 910 625 525 197 – – 910 625 525 197
Administered Revenues less Expenses – – – – – –
* The name and purpose of this program is summarised in Note 5. ** These figures are disclosed in notes 3 and 4. The accompanying notes form an integral part of these accounts.
186 Housing NEW SOUTH WALES PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER Summary of Compliance with Financial Directives For the year ended 30 June 2009
2009 2008 Recurrent Expenditure/ Capital Expenditure/ Recurrent Expenditure/ Capital Expenditure/ Appro- Net Claim on Appro- Net Claim on Appro- Net Claim on Appro- Net Claim on priation Consolidated priation Consolidated priation Consolidated priation Consolidated Fund Fund Fund Fund $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000
Original Budget Appropriation/ Expenditure Appropriation Act 582 718 910 625 – – 529 310 525 197 – – 582 718 910 625 – – 529 310 525 197 – – Other Appropriations/ Expenditure (S27 of the Appropriation Act) – – – – – – – – – – – – – – – – Total Appropriations/ Expenditure/ Net Claim on Consolidated Fund (being transfer payments) 582 718 910 625 – – 529 310 525 197 – – Amounts drawn down against Appropriation (being transfer receipts) 910 625 – 525 197 – Liability to Consolidated Fund – – – –
The Summary of Compliance is based on the assumption that Consolidated Fund monies are spent first (except where otherwise identified or prescribed). The accompanying notes form an integral part of these accounts.
ANNUAL REPORT 2008/09 187 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 1: The Reporting Entity b) Operating Statement The Entity ‘Payments to other Government Bodies under the The Entity’s sole purpose is to transfer amounts received control of the Minister’ (the Entity) is a separate reporting body. from the Government to eligible beneficiaries responsible for The Entity is responsible for the distribution of government administering the Housing Assistance Program in NSW. Transfer funding to all bodies under the control of the Minister for payments are amounts received by government agencies for Housing. transfer to eligible beneficiaries consistent with the parameters established by legislation or other authoritative requirements and These financial statements relate to a department controlled by are not controlled by the agency. Accordingly, the entity does the Minister for Housing, pursuant to section 45A of the Public not report income or expense in the Operating Statement. Finance and Audit Act 1983. The reporting entity is consolidated as part of the NSW Total c) Statement of Recognised Income and Expenses State Sector within the NSW State Sector Accounts. The Entity has no items of income or expense recognised Note 2: Summary of Significant Accounting directly in equity, in the current financial year and prior financial year. Policies d) Balance Sheet a) Basis of Preparation As stated in Note 2 b) above, the Entity is responsible for The financial statements of the Entity are a general purpose making transfer payments to eligible beneficiaries and as a financial report which have been prepared in accordance result, it does not hold assets or liabilities in the balance sheet. with applicable Australian Accounting Standards, Australian Accounting Interpretations, the requirements of the Public e) Cash Flow Finance and Audit Act 1983, Public Finance and Audit Regulation 2005, the Financial Reporting Directions published Cash flows resulting from transfer payments are not recognised in the Financial Reporting Code for Budget Dependent General in the cash flow statement in accordance with Financial Government Sector Agencies or issued by the Treasurer. Where Reporting Code. there are inconsistencies between the accounting standards and f) Budgeted Amounts legislative requirements, the legislative provisions have prevailed. Budget amounts are not to include transfer payments in All amounts are rounded to the nearest one thousand dollars accordance with Financial Reporting Code. and are expressed in Australian currency. The accounting policies adopted are consistent with those of the previous year. Comparative information has been restated to reflect current year’s disclosure.
Note 3: Transfer Payments
2009 2008 $’000 $’000
Transfer payments were made to: Housing NSW 875 822 487 339 Aboriginal Housing Office 34 803 37 858 910 625 525 197
188 Housing NEW SOUTH WALES PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 4: Appropriations (Transfer Receipts)
2009 2008 $’000 $’000
Recurrent Appropriations (Transfer Receipts) Total recurrent draw downs from Crown Entity 910 625 525 197 Less: liability to Consolidated Fund – – 910 625 525 197 Comprising: Recurrent appropriations Transfer payments 910 625 525 197 910 625 525 197 The recurrent appropriations drawn down by the Entity was provided by: Funding under CSHA Commonwealth 153 102 303 172 State 128 221 222 025 Total CSHA appropriations to the Entity 281 323 525 197 Funding under NAHA Commonwealth 215 603 – State 328 938 – Total NAHA appropriations to the Entity 544 541 – Funding under NBESP Commonwealth Maintenance 26 464 – Capital 58 297 – Total NBESP appropriations to the Entity 84 761 – Total appropriations to the Entity 910 625 525 197
The Housing Assistance Program in NSW is implemented through the entity ‘Payments to other Government Bodies Under the Control of the Minister’ (the Entity). This Entity received appropriations jointly funded by the Commonwealth and State governments, under the Commonwealth State Housing Agreement (CSHA) from July 2003 to June 2008. The agreement was extended for a further six months until 31 December 2008. A new agreement called National Affordable Housing Agreement (NAHA), jointly funded by the Commonwealth and the State governments, became effective on 1 January 2009 and lasts for five years. However, the Intergovernmental Agreement (IGA) on Federal Financial Relations states that ‘this Agreement will operate indefinitely from 1 January 2009 unless the Parties by unanimous agreement in writing revoke it’. Through Housing NSW, the Entity transfers appropriations, by way of grant, to the relevant housing agencies. In addition to funding under NAHA, the Commonwealth announced a Nation Building Economic Stimulus Plan (NBESP) in February 2009. NBESP aims to deliver over 6,000 social housing homes in NSW and provides $130 million to reduce the backlog of maintenance. The NSW Government supplemented this by bringing forward $200 million funding to accelerate maintenance. The timeframe to achieve the outcome is June 2012.
ANNUAL REPORT 2008/09 189 PAYMENTS TO OTHER GOVERNMENT BODIES UNDER THE CONTROL OF THE MINISTER Notes to and Forming Part of the Financial Statements For the year ended 30 June 2009
Note 5: Program/Activity of the Entity
Program 1 – Housing Policy and Assistance
Objective: To ensure that housing assistance is planned and provided in accordance with the broader Government objectives of achieving secure and affordable accommodation for people on low incomes or otherwise unable to access or maintain appropriate housing. Note 6: Commitments Nil. All amounts received from Government during the year were fully transferred to eligible recipients for 2009 and 2008 (notes 3 and 4). Note 7: Contingent Liabilities and Contingent Assets The Entity is not aware of any contingent liabilities and contingent assets associated with its operations (2008: nil). Note 8: Financial Instrument Disclosures Payments to Other Government Bodies does not enter into or trade financial instruments therefore AASB 7 does not apply as there is no exposure to finance risk. Note 9: After Balance Date Events There has not been any matter or circumstance, other than that referred to in the financial statements or notes thereto, that has arisen since the end of the financial year that has significantly affected, or may significantly affect, the operations of the Entity.
END OF AUDITED FINANCIAL STATEMENTS
190 Housing NEW SOUTH WALES Index Page numbers in bold denote the principal entry for the topic.
A Common Access Strategy 30, 51–52 – Rental Housing Assistance Fund 166 Abbreviations 109 Community contracts 43 Financial summary 11 Aboriginal and Torres Strait Islander people 26 Community Development Resourcing Grants 40 Fire safety upgrading 62 Aboriginal and Torres Strait Islander Staff Community Greening Program 40 Freedom of information 96–101 Mentoring Program 56 Community housing 1, 25, 85, 87– 88, 89 Funds 87–92 Aboriginal Housing Office 26 – appeals 94 FutureSafe Project 60 Aboriginal Reference Group 56 – assistance program 87, 89, 90 G Aboriginal Service Delivery Policy – Property Transfer Program 25, 89 Framework and Action Plan 26 Glebe 36 – regulation 31 Aboriginal staff initiatives 56 Governance 67 – resourcing grants 89 Access for most in need 22 Grants 87–92 Community Housing Advisory Committee 73 Access system 51–53 Greater Western Sydney landscaping Community participation 41 traineeships 43 Accord Shared Access Trial 30 Community regeneration 34–35 Guarantee of Service 71 Adaptable housing 30 Community Renewal Program 90 Affordable housing 45–49 Consultants 92–93 H – Affordable Housing Innovations Fund 46 Handypersons Program 43 Consumer response 93 – Social Housing Growth Fund 45–46 Headleased supply 22 Contact details 104 After Hours Temporary Accommodation Highlights 8, 15, 21, 33, 45, 51, 59 Line 19 Corporate Plan 2007/08–2009/10 (extract) 6–7 Home ownership 49 Airds Bradbury Renewal Project 38 Corporate structure 12–13 – Home Purchase Advisory Service 49 Annual report production costs 104 Credit card certification 96 Homelessness 14–19 Appeals 93–94 Crisis Accommodation Program 19, 88 – Addressing homelessness 15 Appendices (table of contents) 70 Culturally and linguistically diverse background, people from 57, 86–87 – After-hours Temporary Appropriate and sustainable social Accommodation Line 18 housing 21–31 Customer service 51 – Crisis Accommodation Program 19 Asset Committee 74 D – Emergency accommodation 19 Asset management 61–63 Department of Human Services 5 – Homelessness Intervention Team 16 Assets Staff Framework 55 Designing Out Maintenance 62 – Hunter Signpost Assessment and Australian Housing and Urban Disability, people with 27–28, 39, 49 Referral Service 17 Research Institute 92 Disability Modifications Program 21, 26, 85 – Inner City Homelessness Action Plan – Awards 30, 56–57 Disability plans 27, 84 Phase 2 18 B Dubbo 34, 35, 36 – Inner-city Homelessness Outreach and Support Service 18 Bathurst 35 Dwellings suitable for client needs 30 – My Place Program 17, 87 Bonnyrigg Living Communities Project 37–38 E – National Partnership on Homelessness 14 Building Leaders Together 54 Eco-Wise Community Grants 41 – Nepean Youth Homelessness Project 17 Building Stronger Communities 34–35 Electronic funds transfer 52 – NSW Homelessness Action Plan 15 Business assurance 68 Electronic records and document – Place to Call Home 17 Business hours 104 management 68 Housing and Accommodation C Emergency accommodation 19 Support Initiative 39 Call backs for responsive maintenance 53 Environmental sustainability 63–66 Housing Communities Assistance Program 41, 90 Capital supply 22 ePay 53 Housing Contact Centre 53 Case studies 17, 19, 25, 27, 29, 31, 34, Ethnic Affairs Priorities Statement 86–87 39, 43, 47, 57, 61, 63, 65, 67 Equal employment opportunity 82 Housing NSW Office Accommodation Strategy Committee 74 Certificate III and IV in Social Housing 42, 54 Executive 12–13, 72, 76–81 Housing NSW offices 104–108 Chief Executive’s Overview 4–5 External committees 74–76 Housing NSW Tenant Connect 27 Child protection 29 F Housing Reform 59 Claymore 35 FastTrack Graduate Program 60 Housing Reserve Fund 95 Client feedback 93 Female officers in SES positions 76 Housing sector reforms 23 Client service delivery 55 Field Work Standards 61 Housing Services Executive Meeting 74 Clients 9 Financial statements 110 Human resources 59–61, 81 Code of Conduct and Ethics 72 – Housing NSW 110 Human services agencies 5, 85 Coffs Harbour floods 54 – Payments to Other Government Bodies 180 Hunter Signpost Assessment and Committees 73–76 Referral Service 15
ANNUAL REPORT 2008/09 191 Index Page numbers in bold denote the principal entry for the topic.
I NSW Affordable Housing Innovations Fund 46 Rentstart 47, 48, 52 Information Management Steering NSW Housing and Human Services Research and development 92 Committee 73 Accord 28, 85 Resourcing agencies 88 Information technology 67 O Responsive maintenance 53 Inner City Homelessness Action Plan – Occupational health and safety 83–84 Risk management 67, 95 Phase Two 17 Office locations 104–108 Risk Management and Audit Committee 67, 73 Inner-city Homelessness Outreach and Support Service 17 Office of the Registrar – Community Riverwood North Urban Renewal Project 37 Housing Steering Committee 74 Inner West Strategy 36 Rosemeadow Capital Improvement Program 37 Older people 26–27, 85 Insurance 95 Rosewood Grove 36 One Minto 38 Investment performance 95 S 1300 HOUSING 53 Savings Implementation Plan 69 J Orange 35 Senior executives 76 Joint Guarantee of Service for People with Organisation chart 12–13 Mental Health Problems and Disorders 28–29 Seniors 26–27, 85 Over 60s Keeping in Touch 27 Service Delivery Solutions Program 52 K Overseas travel 81 Social Housing Tenants Keep Them Safe Program 39 P Advisory Committee 41 Key performance Southern Redevelopment Projects 36 indicators 14, 20, 32, 44, 50, 58 Partnership Against Homelessness 15 Special Assistance Subsidy 49, 84 Killarney Vale/Bateau Payment of accounts 94 Bay/Tumbi Umbi 35 People assisted in social St Marys Affordable Housing housing 22 Project 46 L Performance indicators 14, 20, 32, 44, 50, 58 Staff training 54–55, 60, 72 Landscaping traineeships 43 Port Macquarie Housing Statistical summary 10 Learning and employment coordinators 42 Redevelopment 37 Stock Transfer Steering Committee 74 Legal team 56 Portfolio Strategy 61 Strategic partnerships 37 Legislation and legal changes 101–102 Privacy management plan 101 Structural integrity 63 Letter of submission to Minister 3 Private rental assistance 47–59 Support services 38–39 Liability management performance 96 – Rentstart 47, 48 T LinkPoint 47 – Special Assistance Subsidy 49, 84 Telephony management guidelines 53 Private Rental Brokerage Service 53 M Temporary accommodation 18 Private Rental Options Package 47 Macquarie Fields 35–36 Tenancy facilitation 48 – LinkPoint 47 Macquarie Fields Sales Strategy 49 Tenancy guarantee 48, 89 – Private Rental Brokerage Service 48 Maintenance 24–25, 61–63 Tenant Connect 27 – Tenancy Facilitation 48, 89 Maintenance grants 89 Tenant Fraud Amnesty 68 – Tenancy Guarantee 48, 89–90 Major projects 36–37 Tenant participation 39–41, 90 Procurement 68 Management and structure 12, 72 Training and employment for clients 42 Project Meridian 66 Mature workers and knowledge retention 60 Transition assistance 38 Properties, social housing numbers 22 Message from the Minister 1–2 Property disposal 87 V Molonglo Women’s and Children’s Services (case study) 19 Property Transfer Program 25, 89 Values 7 Mortgage Assistance Scheme 49 Publications 102–103 Villawood Urban Renewal Project 37 Public housing appeals 93 Mount Druitt 35 W Public tenant councils 41 Wesley Mission (case study) 17 N Purpose inside cover Nation Building Economic What we do 6 Stimulus Plan 1, 11, 23–25 Q Where to find us 104 National Affordable Housing Queanbeyan (case study) 19 Who we are 12 Agreement 21, 22, 23 Workers’ compensation 83 National Framework for Affordable Housing 49 R National Rental Affordability Scheme 46 Redfern Redevelopment 36 Y New England Whole-of-Social Housing Regional tenant resource services 41 Young people 29–30 Project 30 Relocation of tenants 24–25 Youth forums 29 New Maintenance Contract 61 Rent and Sales Report 47 Youth Scholarships 30 Rental assistance 47 Youth Achievement Awards 30
192 Housing NEW SOUTH WALES