ISO 45001 Improve the Quality of Your Occupational Health & Safety Delivery

Total Page:16

File Type:pdf, Size:1020Kb

ISO 45001 Improve the Quality of Your Occupational Health & Safety Delivery ISO 45001 Improve the quality of your Occupational Health & Safety delivery Understanding the new international standard Deciding what’s right for your organization Resources to help you along the way What is ISO 45001? Why choose BSI for ISO 45001? ISO 45001 Occupational Health & Safety (OH&S) As with other standards of best practice, BSI has been at management system is the world’s first OH&S ISO the forefront of the development of ISO 45001. Its origins standard. Its focus on risk prevention, innovation and are based on OHSAS 18001, the world-renowned health continual improvement will benefi t organizations with & safety management system framework which was the foresight to achieve this global standard through developed by BSI in 1999. That’s why we’re best placed improved organizational resilience. to help you – with information, consulting, training and certifi cation services – to understand and implement this As well as increasing employee engagement and publicly new standard. demonstrating commitment to sustainable work by providing safe and healthy workplaces, this standard focuses on key business challenges such as the supply chain and continuity planning. This allows organizations to anticipate, adapt and respond, providing both resilience and agility in a global market place. Why it’s better for your organization Getting started An effective occupational health and safety management system Interested in understanding more about ISO 45001 and how will help you to protect and enhance your most important asset, you can introduce it to your organization? Many of these tools and resources are available on our website. your people, to drive business excellence. ISO 45001 is designed to prevent work-related injury and ill-health, and to provide safe Learn more and healthy workplaces. • Download a copy of our Introduction to ISO 45001 • Register to attend a free introductory webinar • Buy the standard in the BSI Shop and read it This new standard can help organizations to: • Learn more in a BSI ISO 45001 Requirements training course • Contact us with your questions • Increase organizational resilience through proactive risk Assess your readiness prevention, innovation and continual improvement • Complete the BSI ISO 45001 self-assessment questionnaire • Strengthen legal and regulatory compliance while reducing • Prepare top management; download and share our business losses ISO 45001 CEO Briefing • Request a gap assessment to identify gaps between your • Demonstrate brand responsibility by committing to safe, current situation and the new standard requirements healthy and sustainable work We can also provide customized consulting services to help • Decrease exposure to fines and penalties through better design, plan and implement the preventive/corrective actions working conditions identified in the gap assessment to help your organization prepare for certification.* Plus, as an international standard, ISO 45001 crosses geographic, Implement the management system political, economic, commercial and social boundaries. So if your We have great resources, guides, training courses and organization operates or trades internationally, you can work to a consulting support services to help you start implementing ISO 45001 into your organization. Our Entropy software provides single standard, which can simplify your business. tools to track policies and procedures, and investigate and record incidents. And if your organization is new to occupational health and safety Not certifying but want the benefits of ISO 45001?We can management, it’s a great framework to put into your business to provide customized consulting services and comprehensive build organizational resilience, whether you choose to certify or not. design, planning, and implementation services for a management system that conforms to the new standard.* Who is ISO 45001 Get certified ISO 45001 Occupational Health and Safety Management suitable for? system certification is hassle-free.You’ll be appointed a BSI Client Manager who can guide you through the process. The standard is flexible and can be adapted to manage occupational Transitioning from OHSAS 18001? health and safety in a wide range of If you’re currently certified to OHSAS 18001 then you will organizations including: need to migrate to ISO 45001 as OHSAS 18001 will be withdrawn. We have the expertise and knowledge to help • Large organizations and enterprises you to upgrade your certification and get the most from ISO 45001. • Small and medium-sized companies • Public and not-for-profit organizations * BSI’s ISO 45001 pre-certification consulting service is a consulting program only; does not include certification to the • Non-government organizations (NGOs) and charities new ISO 45001 standard; and does not guarantee that your company will successfully attain certification to the new ISO 45001 standard. In order to seek certification under the new ISO 45001 standard, a BSI consulting services purchaser will have About BSI to engage a Certified Body (CB) other than BSI for that purpose BSI is the business improvement company that enables organizations to turn and to ensure there is no conflict of interest. standards of best practice into habits of excellence. For over a century BSI has championed what good looks like and driven best practice in organizations around the world. Working with over 86,000 clients across 193 countries, it is a truly international business with skills and experience across a number of sectors including automotive, aerospace, built environment, food, and Find out more healthcare. Through its expertise in Standards Development and Knowledge Solutions, Assurance and Professional Services, BSI improves business Call: 1 800 790 6236 performance to help clients grow sustainably, manage risk and ultimately be more resilient. To learn more, please visit: bsigroup.com/en-us Visit: bsigroup.com/en-us Copyright © 2018, The British Standards Institution. All rights reserved. Safety Culture Self-assessment Survey You can’t have a Safety Culture by Accident. It takes planning. Before you can work on creating a safer environment for your organization, you need to understand where you are now. Take this quick quiz to determine if your organization has a safety culture. 1 to 5 - 1 = Not really to 5 being Absolutely Does your leadership actively promote a safety culture? 1 2 3 4 5 Are there policies and procedures in place and communicated that address safety in the workplace? 1 2 3 4 5 Do you provide adequate safety equipment for your employees? 1 2 3 4 5 Did you have an increase in recordable safety incidents last year? Yes No Do you require your suppliers to follow your safety policies when onsite? 1 2 3 4 5 Do you track and analyze trends in safety incidents? 1 2 3 4 5 Continued >> Does your organization have safety champions? Yes No Do you have disaster recovery plans and a designated team tasked with its implementation? Yes No 1 to 5 - 1 = Annually to 5 Monthly How often do you perform job hazard analysis? 1 2 3 4 5 Is your 2017 summary of work-related injuries and illness posted so employees can easily review it? Yes No Did you pay more in workman’s compensation last year than in previous years? Yes No Are your records of illnesses and injuries easily assessable for inspection? Yes No Total your score to see how your organization regards safety - for Yes and No questions, use 5 for Yes and 1 for No. Total possible: 60 50 to 60 – You have a solid understanding of the importance of safety in your organization. 40 to 50 – You are well on your way to creating a safety culture in your organization. 30 to 40 – Your employees and your organization are at somewhat of a risk 0 to 30 – Your organization is at risk ISO 45001 was created to address the global need to improve work related health and safety of workers – over two million of whom die each year from work-related incidents and an even higher number from occupational health issues. ISO 45001 specifies requirements for creating an occupational health and safety (OH&S) management system, with interpretation guidance to enable an organization to improve OH&S performance in the workplace. The requirements in the standard are applicable to all organizations, irrespective of its size, activities. BSI can help you standardize your policies and procedures for Occupation Health & Safety with the new international standard, ISO 45001. Find out more Call: 1 800 862 4977 Visit: bsigroup.com/en-US BSI Group America Inc. 12950 Worldgate Drive, Suite 800 Herndon, VA 20170 USA T: 1 800 862 4977 Email: [email protected] bsigroup.com/en-us New International Occupational Health & Safety Management System Why it’s better for your organization ISO 45001:2018 ISO 45001, Occupational Health & Safety (OH&S) management system is the world’s first OH&S ISO standard. Its focus on risk prevention, innovation and continual improvement will benefit organizations with the foresight to achieve this global standard through improved organizational resilience. As well as increasing employee engagement and publicly demonstrating commitment to sustainable work by providing safe and healthy workplaces, this standard focuses on key business challenges such as the supply chain and continuity planning. This allows organizations to anticipate, adapt and respond, providing both resilience and agility in a global market place. ISO 45001 Occupational Health & Safety Management Systems Commitment to management standards is proven to Leadership and empowerment deliver real business benefits. BSI Clients who have ISO 45001 allows leaders of an organization to show adopted an OH&S management system tell us they their commitment to safe and healthy workplaces benefit in the following ways*: in a way that hasn’t been seen before and allows organizations which truly put their people first to • 79% Helped comply with regulations demonstrate this by integrating broader wellness/ • 64% Helped manage business risk wellbeing agendas into their management system. At the same time, ISO 45001 recognizes the value created • 57% Inspired trust in our business by an actively engaged and empowered workforce.
Recommended publications
  • Getting It Right, from the Start
    Automotive OEMs Design and Product Development Getting it right, from the Start DEKRA has been active in product development and testing from the very earliest days of the automotive industry. We are now a world-leading independent expert organization with expertise in product validation, type testing and accreditation. We can work with you throughout your product development value chain, from the very earliest design stages and prototyping right through to type approvals and series production. You can rely on DEKRA as your specialist partner, globally. CASE Mobility – achieving digital transformation and a sustainable long-term business Our wide range of services in support of meeting the challenges of connected, autonomous, shared, and electric (CASE) mobility help you build a strong business model for the future. Benefit from our consultancy, testing, accreditation and training expertise and from value-added competitive advantage. ADAS Testing Automotive Type Approval and Homologation Manufacturers are obligated to test the functional safety and con- When selling your vehicles or parts in different international firm the performance of driver assistant technology in line with markets, you need to obtain the relevant approvals according to various safety standards (ADAS tests). Our experts analyze the the legal requirements of your target markets. Our multiply desig- impact of all assistance systems, from electronic stability pro- nated technical services provide a full range performance testing grams (ESP) to adaptive cruise control, Lane Departure Warning, portfolio for the whole vehicle and component homologation Brake Assist, Emergency Braking Assist, and Turning Assist. To process. We cover e/E-mark testing and compliance reports to EU test the systems, our engineers work with R&D departments and and UNECE regulations and tests conducted according to national co-define profiles for public road data collection as well as perfor- regulations.
    [Show full text]
  • ISO 45001- Safety Management System Discussion Abstract May 2016
    Aon Risk Solutions Aon Global Risk Consulting ISO 45001- Safety Management System Discussion Abstract May 2016 Risk. Reinsurance. Human Resources. Aon Risk Solutions Aon Global Risk Consulting Summary of Safety Management Standards Safety management is a topic of significant concern for many organizations. When you consider how many activities must be undertaken and overseen to execute and implement a successful organization- wide safety process, results demonstrate the investment provides clear and measurable value. Although different organizations and industries face unique risks and have distinct safety requirements, there remains a commonality in safety practices that can be managed within certain tolerances. Additionally, fundamental practices, such as risk identification and assessment, incident investigation, employee engagement, and auditing, have universal application among organizations worldwide. To this end, a number of consensus standards have been established that provide guidance to help organizations establish internal safety management protocols. These standards provide the foundation and framework that enable organizations to model safety practices and activities. These standards provide guidance for the development, implementation, execution, and sustainment of safety management practices. These standards are often specific to the country or environment where the organization conducts its operations and in turn allows firms to address region- or country-specific regulatory expectations enabling them to tailor the standard’s expectations to meet those regulations. However, this has also resulted in a plethora of standards which vary in some notable ways. In an attempt to expand the degree of standardization of safety practices, the International Standards Organization (ISO) began working on unifying safety standards. This effort traces its roots back to the mid-2000’s; however, the first formal ISO 45001 committee was not convened until 2010 and then required four years to develop the first draft standard.
    [Show full text]
  • Position on Environmental Health and Safety Management
    Position on Environmental Health and Safety Management Background Environmental Health and Safety (EH&S) Management refers to the practices that protect environmental health and safety for the people in and around our workplaces—key elements of being a responsible corporate citizen and a resilient business. Strong EH&S Management requires clear systems and processes, especially in large businesses with multiple manufacturing and logistics facilities, that enable risk-based assessment and control of environmental impacts and health and safety hazards. In many cases, regulation defines minimum standards, and EH&S Management systems must therefore support compliance, as well as drive continuous improvement and learning. Relevance As the world’s largest and most broadly based healthcare company, Johnson & Johnson relies on a safe, healthy and resilient workforce and environment to provide products and solutions that improve the health and well-being of people around the world. Our responsibility as stewards of the environment and as an employer committed to protecting the health and safety of our workforce contributes to the success of our business and our positive reputation. It is also foundational to our purpose to profoundly change the trajectory of health for humanity. EH&S Management is also critically important to our stakeholders, who expect Johnson & Johnson to perform strongly in this area and to publicly disclose details of our performance. Guiding Principles Our Credo defines our responsibilities and Company values, including those for employee safety and environmental stewardship, and states: “We are responsible to our employees who work with us throughout the world… working conditions must be clean, orderly and safe… We must maintain in good order the property we are privileged to use, protecting the environment and natural resources.” Our Position The Johnson & Johnson EH&S organization is committed to creating safe and healthy places for people to live, work and thrive.
    [Show full text]
  • Iso 45001 Occupational Health and Safety Management Systems Migration Guide
    ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS MIGRATION GUIDE ISO 45001 OVERVIEW The occupational health and safety (OH&S) management system, ISO 45001, is a new international standard that provides a framework for an organization to manage risks and opportunities to help prevent work-related injury and ill health to workers. The intended outcome is to improve and provide a safe and healthy workplace. ISO 45001 is intended to help organizations, regardless of size or industry, in designing systems to proactively prevent injury and ill health. All of its requirements are designed to be integrated into an organization’s management and business processes. KEY BENEFITS OF ISO 45001 ISO 45001 implements the Annex SL process and structure, Why an ISO standard? making integration of multiple ISO management system standards easier, such as ISO 9001, Quality management systems and ISO 14001, Environmental management systems. Employees feel their needs and safety are being taken It uses a simple plan-do-check-act (PDCA) model, which provides into account. a framework for organizations to plan what they need to put in place in order to minimize the risk of injury or illness. The measures should address concerns that can lead to long-term A strong occupational health and safety health issues and absence from work, as well as those that give management system can rise to injuries. help reduce injuries and illness in the workplace. ISO 45001 enables an organization to identify OH&S hazards, risks and opportunities to proactively manage to support worker wellness/well-being. The ISO 45001 standard calls for the organization’s management and leadership to: May help avoid legal costs > Integrate responsibility for health and safety issues and may even reduce as part of the organization’s overall plan insurance costs.
    [Show full text]
  • THE NEW ISO 9001, ISO 14001 and ISO 45001 REQUIREMENTS 5.1 - Leadership & Commitment
    SAFER, SMARTER, GREENER BUSINESS ASSURANCE THE NEW ISO 9001, ISO 14001 AND ISO 45001 REQUIREMENTS 5.1 - Leadership & Commitment VIEWPOINT ESPRESSO 1/2016 DEAR READER, In this work, all of ISO’s management systems standards are being aligned to a common The much anticipated new standards framework, including a High Level Structure ISO 9001 and ISO 14001 were (HLS) with common clauses, text and terms, and definitions. Naturally, ISO 45001 is adapting this released last year. Development framework as well. continues of the Occupational Health and Safety standard, ISO 45001(this When it comes to the requirement on Leadership survey is based on the DIS version), & Commitment, how compliant do companies certified to one or more of the three standards which will replace OHSAS 18001:2007 think they are and what parts of this requirement when released. may be the most challenging to implement for top managers? Compared to the requirements Primary objectives for the International examined so far, companies perceive a higher Organization for Standardization (ISO) are to degree of compliance. 25% of the companies align and improve how their standards support certified to the quality and/or environmental companies in building sustainable business standards indicate compliance. For OHSAS 18001 performance. The big question for certified certified companies, 39% say they are compliant. companies and organizations is how compliant they already are to new requirements and how to Turn the page to find out what is behind these meet them. numbers and which behaviors and activities companies think will be the most challenging for In this issue of the Espresso Survey, we investigate their top management to implement.
    [Show full text]
  • Methodology for Complex Efficiency Evaluation of Machinery Safety
    applied sciences Article Methodology for Complex Efficiency Evaluation of Machinery Safety Measures in a Production Organization Hana Paˇcaiová * , Miriam Andrejiová , Michaela Balažiková, Marianna Tomašková, Tomáš Gazda, Katarína Chomová,Ján Hijj and Lukáš Salaj Faculty of Mechanical Engineering, Technical University of Kosice, Letná 1/9, 04200 Kosice, Slovakia; [email protected] (M.A.); [email protected] (M.B.); [email protected] (M.T.); [email protected] (T.G.); [email protected] (K.C.); [email protected] (J.H.); [email protected] (L.S.) * Correspondence: [email protected]; Tel.: +421-903-719-474 Abstract: Even though the rules for the free circulation of machinery within the European Union (EU) market have existed for more than 30 years, accidents related to their activities have constantly been reaching significant value. When designing a machine, the design must stem from a risk assessment, where all stages of its life cycle and the ways to use it must be taken into consideration. In industrial operations with old machinery, despite fulfilling its function reliably, the safety level is below the developing requirements for safe operations. The proposed methodology to assess machinery safety conditions comes from the assumption of the proper application of risk assessment steps and their effectiveness in risk reduction mainly through implementing both effective and efficient preventive measures. The objective of the research applied in three operations was to verify the methods concerning machinery safety and its management. The created methodology, based on 19 requirements for safety, evaluates the level of current measures using a criterion of the current safety status and the total effectiveness of safety measures.
    [Show full text]
  • Phihong Ev Chargers 2021-2022
    2021-2022 PHIHONG EV CHARGERS World Class Quality, International Standards Phihong Technology Co., Ltd is a core member of the organization Charging Interface Initiative e. V. (CharIN e. V.) and member of CHAdeMO Association. The goal is to promote and continuously develop the Combined Charging System (CCS) also ensuring compatibility between the infrastructure and the EVs. PHTV2102E Phihong Technology Phihong is a leading global power products manufacturer with over 50 years of industry experience. As a supplier to many of the world’s leading brands, Phihong continues to design innovative products with an emphasis on envi- ronmental protection and carbon reduction. Phihong offers a complete product line of EV charging OEM/ODM - AC Chargers solutions supporting both commercial and passenger electric vehicles. This includes Level 3 DC chargers ranging from 30kW to 360kW and Level 2 AC EVSE rang- ing from 16 to 48 amps. In addition, Phihong offers DC charging modules, auxiliary power, control & supervisor units (CSU), discrete type DC chargers, integrated type DC chargers, moveable DC chargers, and portable DC chargers. Phihongs EV charging software solutions include a front- OEM/ODM - DC Chargers end mobile APP and user interface (HMI) and a cloud- based management, payment, and monitoring platform. Through the front-end mobile APP, people can search for nearby chargers, schedule charging appointments, and monitor charging status. System operators can monitor the status of individual EV chargers and remotely up- date them, enabling long-term maintenance and man- agement. With strong R&D design capabilities and solid manufacturing experience, Phihong Technology delivers high-quality and cost-effective hardware/software prod- Modules ucts based on specific customer needs.
    [Show full text]
  • Risk Management of Hazardous Materials in Manufacturing Processes: Links and Transitional Spaces Between Occupational Accidents and Major Accidents
    materials Article Risk Management of Hazardous Materials in Manufacturing Processes: Links and Transitional Spaces between Occupational Accidents and Major Accidents Francisco Brocal 1,* , Cristina González 2 , Genserik Reniers 3,4, Valerio Cozzani 5 and Miguel A. Sebastián 2 1 Department of Physics, Systems Engineering and Signal Theory, Escuela Politécnica Superior, Universidad de Alicante, Campus de Sant Vicent del Raspeig s/n, 03690 Sant Vicent del Raspeig, Alicante, Spain 2 Manufacturing and Construction Engineering Department, ETS de Ingenieros Industriales, Universidad Nacional de Educación a Distancia, Calle Juan del Rosal, 12, 28040 Madrid, Spain; [email protected] (C.G.); [email protected] (M.A.S.) 3 Faculty of Technology, Policy and Management, Safety and Security Science Group (S3G), TU Delft, 2628 BX Delft, The Netherlands; [email protected] 4 Faculty of Applied Economics, Antwerp Research Group on Safety and Security (ARGoSS), University Antwerp, 2000 Antwerp, Belgium 5 Department of Civil, Chemical, Environmental, and Materials Engineering, Università di Bologna, Via Terracini, 28, 40131 Bologna, Italy; [email protected] * Correspondence: [email protected]; Tel.: +34-96-590-9750 Received: 12 September 2018; Accepted: 5 October 2018; Published: 9 October 2018 Abstract: Manufacturing processes involving chemical agents are evolving at great speed. In this context, managing chemical risk is especially important towards preventing both occupational accidents and major accidents. Directive 89/391/EEC and Directive 2012/18/EU, respectively, are enforced in the European Union (EU) to this end. These directives may be further complemented by the recent ISO 45001:2018 standard regarding occupational health and safety management systems.
    [Show full text]
  • The Key Features of ISO 45001 Certification" 3 FIVE GOOD REASONS to OPT for ISO 45001
    AOR ISO 45001 OCCUATIOA HEATH A SAETY Occupational Health and Safety THE KEY FEATURES OF ISO 45001 CERTIFICATION CONTENTS Introduction to ISO 45001 ....................................................03 Five good reasons to opt for ISO 45001 ..................................................................................... 04 Structure of the standard ............................................................................................................ 05 Selection of key features ............................................................................................................. 06 Implementing an OH&S MANAGEMENT SYSTEM: where to begin? .......................................................................08 Obtaining ISO 45001 certification from AFNOR Certification ......................................................10 Working towards an integrated management system .....11 AFNOR Certification, a leader in the certification of management systems, works alongside you to make your projects a success. Issuing widely known and trusted labels such as NF, AFAQ and the EU Ecolabel, AFNOR Certification offers businesses and professionals the opportunity to have their initiatives recognized with quality logos. With more than 70,000 certified sites in over 100 countries, AFNOR Certification provides certification services, engineering and assessments for 270 categories of products and services. There are also 8,600 active "Certifications of persons". As a developer of standards-based reference systems and a label creator,
    [Show full text]
  • Methodology of Risk-Oriented on the Basis of Safety Function Deployment
    International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-2, July 2019 Methodology of Risk-Oriented on the Basis of Safety Function Deployment Oksana Hunchenko Abstract: The continuous improvement of the regulatory framework in the field of labor protection and global and environmental safety legislation, implementation of the Ukraine-EU Association Agreement are effective measures carried out by the state, aimed at creating a favorable legislative climate for employers in the area of their responsibility for establishing safe working conditions. Statistics on the occupational injuries level indicate a decrease in the total number of accidents and the number of lethally injured workers year after year. The study carried out by the author will allow for a well-grounded risk assessment of occurrence of industrial accidents and its subsequent implementation in emergencies. The proposed methodology for the safety function deployment and constructing a “house of safety” is one of the modern ways of Fig. 1. The level of total and fatal injuries expanding methodological approaches when using a risk-oriented approach in safety management systems and occupational (per 100 thousand employees). hygiene. Index Terms: Risk, safety and occupational hygiene, The main focus of the improvement of existing approaches to environmental safety, quality function, safety function, house of the systems of management of industrial and environmental safety. safety and quality is the risk-oriented approach reflected in the (Recommendations on the establishment, implementation I. INTRODUCTION and improvement of the occupational safety management The total number of persons with occupational injuries system, [3]; Concept of the Occupational Health and Safety (TNOI) has decreased significantly in Ukraine for the past 25 Management System Reform in Ukraine, [4]; DSTU OHSAS years.
    [Show full text]
  • Trabalho De Conclusão De Curso
    UNIVERSIDADE Trabalho de Conclusão de Curso Proposta de Sistema de Gestão Integrada para uma empresa do setor energético Leticia Gelbcke Schott Universidade Federal de Santa Catarina Curso de Engenharia Sanitária e Ambiental Universidade Federal de Santa Catarina Departamento de Engenharia Sanitária e Ambiental PROPOSTA DE SISTEMA DE GESTÃO INTEGRADA PARA UMA EMPRESA DO SETOR ENERGÉTICO LETICIA GELBCKE SCHOTT Orientadora: Prof. Maria Eliza Nagel Hassemer Trabalho submetido à Banca Examinadora como parte dos requisitos para Conclusão do Curso de Graduação em Engenharia Sanitária e Ambiental. Florianópolis Junho de 2018 3 Ficha de identificação da obra elaborada pelo autor, através do Programa de Geração Automática da Biblioteca Universitária da UFSC. Schott, Leticia Proposta de Sistema de Gestão Integrada para uma empresa do setor energético / Leticia Schott ; orientadora, Maria Eliza Nagel Hassemer, 2018. 83 p. Trabalho de Conclusão de Curso (graduação) - Universidade Federal de Santa Catarina, Centro Tecnológico, Graduação em Engenharia Sanitária e Ambiental, Florianópolis, 2018. Inclui referências. 1. Engenharia Sanitária e Ambiental. 2. Sistemas de Gestão. 3. Gestão Ambiental. 4. Gestão de Saúde e Segurança do Trabalho. 5. Gestão Integrada. I. Nagel Hassemer, Maria Eliza . II. Universidade Federal de Santa Catarina. Graduação em Engenharia Sanitária e Ambiental. III. Título. RESUMO Com o aumento da competitividade mundial, as organizações e empresas estão cada vez mais submetidas a avaliação da sociedade acerca do desempenho de seus processos, o que impõe às organizações a busca por novas ferramentas de gestão que possam auxiliar na melhoria dos processos. A elaboração e implementação de sistemas de gestão específicos auxiliam as empresas e organizações na melhoria contínua, aprimorando o relacionamento com a sociedade, aumentando a lucratividade e transformando as imposições do mercado em vantagem.
    [Show full text]
  • Guide to the Implementation of Quality Management Systems for National Meteorological and Hydrological Services and Other Relevant Service Providers
    Guide to the Implementation of Quality Management Systems for National Meteorological and Hydrological Services and Other Relevant Service Providers 2017 edition WEATHER CLIMATE WATER CLIMATE WEATHER WMO-No. 1100 Guide to the Implementation of Quality Management Systems for National Meteorological and Hydrological Services and Other Relevant Service Providers 2017 edition WMO-No. 1100 EDITORIAL NOTE METEOTERM, the WMO terminology database, may be consulted at http://public.wmo.int/en/ resources/meteoterm. Readers who copy hyperlinks by selecting them in the text should be aware that additional spaces may appear immediately following http://, https://, ftp://, mailto:, and after slashes (/), dashes (-), periods (.) and unbroken sequences of characters (letters and numbers). These spaces should be removed from the pasted URL. The correct URL is displayed when hovering over the link or when clicking on the link and then copying it from the browser. WMO-No. 1100 © World Meteorological Organization, 2017 The right of publication in print, electronic and any other form and in any language is reserved by WMO. Short extracts from WMO publications may be reproduced without authorization, provided that the complete source is clearly indicated. Editorial correspondence and requests to publish, reproduce or translate this publication in part or in whole should be addressed to: Chairperson, Publications Board World Meteorological Organization (WMO) 7 bis, avenue de la Paix Tel.: +41 (0) 22 730 84 03 P.O. Box 2300 Fax: +41 (0) 22 730 81 17 CH-1211 Geneva 2, Switzerland Email: [email protected] ISBN 978-92-63-11100-8 NOTE The designations employed in WMO publications and the presentation of material in this publication do not imply the expression of any opinion whatsoever on the part of WMO concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries.
    [Show full text]