Ingram Warranty-Repair-Procedures

INDEX

INDEX ______2 FANTEC ______82 OKI ______161 MORE ______3 FERRARI ELECTRONIC ______83 OLYMPUS ______162 3D CONNEXION ______4 FOCUS OPEN MARKET ______84 OPTICON ______163 3D SYSTEMS______5 FREECOM ______85 ORIGIN STORAGE ______164 3M ______6 FUJITSU ______86 OTTERBOX ______165 ABBYY ______7 FUJITSU (PFU) SCANNER PRODUCTS ____ 87 PALM______166 ACER ______8 GAINWARD ______88 PARTNER TECH ______167 ACRONIS ______9 GENERICTONER ______89 PELIKAN ______168 ACTIONTEC______10 GETAC ______90 PHILIPS______169 ADOBE ______11 GIGABYTE ______91 POLY ______170 ADVANTECH ______12 GIGASET ______92 PLEXTOR ______171 AG NEOVO ______13 HAGOR ______93 PNL TEC ______172 ALCATEL ______14 HAUPPAUGE ______94 PNY ______173 ALLIED TELESIS ______15 HGST ______95 POWER COLOR ______174 AMD ______16 HONEYWELL ______96 PRIMERA ______175 ANTEC ______17 HP ______97 PROJECTA ______176 AOC ______18 HPE ______98 PROMISE ______177 APC (Schneider Electric) ______19 HTC ______99 QNAP ______178 APG ______20 HUAWEI ______100 QUANTUM ______179 APPLE ______21 HULBEE ______101 QUARK ______180 ARCSERVE ______22 HYUNDAI ______102 RUGGEAR ______181 ARENA ELECTRONICS ______23 ID TECH ______103 SAMLIVE ______182 ARLO ______24 IDAPT ______104 SAMSUNG ______183 ASROCK ______25 IIYAMA ______105 SAMSUNG SSD ______184 ASSMANN / DIGITUS ______26 IMCOSYS ______106 SAPPHIRE PGS ______185 ASUS ______27 INGENICO (FKA BARACODA) ______107 SAPPHIRE TECHNOLOGY ______186 ASUS COMPONENTS ______28 INNOVAPHONE ______108 SCHNEPEL ______187 ATI ______29 INT. CASH DRAWER ______109 SEAGATE ______188 AUERSWALD______30 INTEL ______110 SEAGULL ______190 AUTODESK ______31 INTERMEC ______111 SEIKO ______191 AVM ______32 JABRA ______112 SHARKOON ______192 AXIS ______33 KENSINGTON ______113 SHUTTLE ______193 BARACODA ______34 KENTIX ______114 SKYKICK ______194 BARCO ______35 KINGSTON ______115 SNOM ______195 BE QUIET! ______36 KIOXIA ______116 SOCKET ______196 BELKIN ______37 KOBO ______117 SONY ______197 BENQ ______38 KODAK ALARIS______118 SONY PLAYSTATION______198 BINTEC ELMEG ______40 KONICA MINOLTA ______119 SPECTRALINK ______199 BIXOLON ______41 KYOCERA ______120 STAR MICRONICS ______200 BLACKBERRY ______42 LABELMATE ______121 STARTECH.COM ______201 BROTHER ______43 LACIE ______122 SUPERMICRO ______202 BUFFALO ______44 LANCOM ______123 SUSE______203 BUGATTI ______45 LANTRONIX ______124 SYMANTEC ______204 CANON ______46 LENOVO ______125 TANDBERG DATA ______205 CATERPILLAR ______47 LENOVO MOBILE ______126 TARGUS ______206 CISCO ______48 LEVEL ONE ______127 TCL ______207 COGNITIVE ______49 LEXMARK ______128 TECHNAXX ______208 COMPUCASE / HEC ______50 LG ______129 THECUS ______209 COMPULOCKS / MACLOCKS ______51 LIFEPROOF______130 THEODOROU (PRINTOKIT) ______210 CONCEPT INTERNATIONAL ______52 LINKSYS ______131 THERMALTAKE ______211 CONCEPTRONIC ______53 LISTAN ______132 TIS ______212 COOLPAD ______54 LITE-ON ______133 TOMTOM ______213 COREL ______55 LOGITECH ______134 TOSHIBA ______214 CORSAIR ______56 LSI ______135 TOSHIBA HDD/SSD ______215 CRADLEPOINT ______57 M-CAB ______136 TP-LINK______216 CREATIVE ______58 MATROX ______137 TRANSCEND ______217 CRUCIAL ______59 MAXELL ______138 TREND MICRO ______218 CYRUS ______60 MC TECHNOLOGIES ______139 TYCO ELECTRONICS ______219 D-LINK ______61 MCAFEE ______140 V7 ______220 DASCOM ______62 MEDION ______141 VERBATIM ______222 DATACARD ______63 MERAKI ______142 VERTIV ______223 DATALOGIC______64 MICRO FOCUS ______143 VERITAS ______224 DATAMAX O`NEIL ______65 MICRON TECHNOLOGY (CRUCIAL) ______144 VIEWSONIC ______225 DELL ______66 MICROSEMI (ADAPTEC) ______145 VOGEL`S ______226 DEVOLO ______67 MICROSOFT ______146 WACOM ______227 DIALOGIC ______68 MOTOROLA ______147 WESTERN DIGITAL ______228 DORO ______69 MOTOROLA MOBILE ______148 WIKO MOBILE ______229 DROBO ______70 MSI ______149 XEROX ______230 DROPBOX ______71 NCR ______150 XFX ______231 DYMO ______72 NEC ______151 XIAOMI ______232 EIZO ______73 NETGEAR ______152 XILENCE ______233 ELOTOUCH ______74 NIMBLE STORAGE ______153 YEALINK ______234 ENERMAX ______75 NOKIA ______154 YOTAPHONE ______235 EPSON ______76 NOMADESK ______155 ZEBRA TECHNOLOGIES ______236 EPSON DC/POS ______77 NONDA ______156 ZOOM ______237 EQUIP ______78 NORTON ______157 ZOTAC ______238 ERGOTRON______79 NUANCE ______158 ZYXEL ______239 ESTOS ______80 NVIDIA ______159 EVGA ______81 OCZ ______160

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

HERSTELLER Support [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://www.1more.eu/kontakt-support fax +41 41 784 30 21 e-mail [email protected]

HERSTELLER Support [email protected]

For further information please visit: http://www.3dconnexion.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://www.3dconnexion.de/service fax +41 41 784 30 21 e-mail [email protected]

European Technical Support phone EN +44 207 660 01 76 phone DE +49 89 89 74 542 44 phone FR +33 1 70 48 00 13 phone IT +39 02 38 59 11 95

For further information please visit: http://www.3dconnexion.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact 3DSYSTEMS. Address for DOA returns (1 years from date of purchase) Warranty Hotline from Europe phone UK +44 1442 279 839 phone DE +49 6151 357 499 phone FR +33 47 333 45 88

[email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Cubify Support. Address for warranty returns Warranty Hotline from Europe phone UK +44 1442 279 839 phone DE +49 6151 357 499 phone FR +33 47 333 45 88

[email protected]

For further information please visit: http://www.cubify.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

3M contact phone CH +41 44 724 90 90 phone DE +49 2131 14 0

Defect within warranty period

Multi touch device ______1 year phone +41 41 784 30 11 fax +41 41 784 30 21 Single touch device ______3 years e-mail [email protected]

Support 3M contact CH http://solutions.3mschweiz.ch/wps/portal/3M/de_CH/EU2/Country/Corp/Contact/ phone CH +41 44 724 90 90 DE https://solutions.3m.com/wps/portal/3M/de_DE/EU2/Country/Corp/Contact/ phone DE +49 2131 14 0

For further information please visit: http://www.3m.com

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.abbyy.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Acer directly. Address for DOA returns Acer Computer (Switzerland) AG Faults upon receipt within 5 days. Service Center Moosmattstrasse 30 8953 Dietikon

phone 0848 745 745 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Acer directly. Address for warranty returns Acer Computer (Switzerland) AG Warranty conditions as per Acer Advantage specification sheet and the general terms Service Center and conditions of warranty. Moosmattstrasse 30 8953 Dietikon On-Site warranty reporting via Acer Support Center. phone 0848 745 745 e-mail [email protected] Notebooks & Tablets TravelMate, Extensa, Aspire ______2 years «bring-in» TravelMate P6-Serie ______3 years «on-site»

PCs & AIO Aspire, Extensa, Power PCs, Veriton 2-serie, 4-serie ______2 years «bring-in » Veriton 6-serie 3 years (1. year «on-site», 2. and 3. year « bring-in»)

LCD Displays Professional (A/B/CB/V-series) ______3 years «on-site» Consumer (D/GD/GN/G/E/FT/H/X/P/M/T/S/K/UT-series) ______2 years « bring-in»

Projector P/S/U-series ______3 years «bring-in» Others ______2 years «bring-in»

Smartphones ______2 years «bring-in»

Support informations http://www.acer.ch/ac/de/CH/content/service-contact

For further information please visit: http://www.acer.ch

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.acronis.com/de-de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

ACTIONTEC Support phone +352 661 777 336

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

ACTIONTEC Support phone +352 661 777 336

For further information please visit: http://www.screenbeam.com/de

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.adobe.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please open a RMA case by following the link to Address for DOA returns Advantech Service: http://erma.advantech.com Advantech Poland ul. Działkowa 121B, budynek III 02-234 More details/manuell: http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf Warsaw Poland

Advantec Support Request Call Back

Defect within warranty period

In case of any defect within the warranty period please open a RMA case by following the link to Address for warranty returns Advantech Service: http://erma.advantech.com Advantech Poland ul. Działkowa 121B, budynek III 02-234 More details/manuell: http://erma.advantech.com/Doc/3G_eRMA_User_Guide_Europe.pdf Warsaw Poland

Advantec Support Request Call Back

For further information please visit: http://www.advantech.de

Defect on arrival (DOA)

Within 8 days off purchase date, sampling the original bill, the customer is allowed to return Address for DOA returns the defect product. Steam Computer GmbH Lindenheimweg 1 6032 Emmen

phone +41 41 261 06 33 fax +41 41 268 80 48 e-mail [email protected]

Defect within warranty period

Within the warranty period, defect products or parts will be repaired or replaced by AG Neovo. Address for warranty returns Steam Computer GmbH Lindenheimweg 1 6032 Emmen

phone +41 41 261 06 33 fax +41 41 268 80 48 e-mail [email protected]

AG Neovo Support e-mail [email protected]

For further information please visit: http://www.ag-neovo.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Electronic Services Schweiz directly. Address for DOA returns Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon phone +41 56 508 08 09 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Electronic Services Schweiz Address for warranty returns directly. Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon Standard warranty period ______2 years phone +41 56 508 08 09 e-mail [email protected] Support https://eu.alcatelmobile.com/de/support/

For further information please visit: https://eu.alcatelmobile.com/de/

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact ATI directly. Address for DOA returns

ATI Support phone +49 811 13011 200

Defect within warranty period

In case of any defect within the warranty period please contact ATI directly. Address for warranty returns

ATI Support phone +49 811 13011 200

For further information please visit: http://www.alliedtelesis.com/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

CPU ______3 years on BOX, 1 year on phone +41 41 784 30 11 Tray fax +41 41 784 30 21 e-mail [email protected] Graphic card ______2 or 3 years (depending on product)

For further information please visit: http://www.amd.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

BP-350 / VP series: VP350P/450P/550P/450F/550F/630F/600P/700P Soundscience Halo 6 LED bias lighting kit / Soundscience Rockus 3D / 2,1 speaker system Antec Support TrueQuiet fan: 120mm/140mm & all other fans. [email protected] AMP Products: Bluetooth Speaker, Power Bank, Chargers, Headphones

Warranty period ______3 years

AR352 – PSU for NSK1380 Basic Power series: BP500, BP550Plus, except BP-350 for 2 years EarthWatts (EA+EA-D GREEN + PLATINUM) Series: EA-380/430/500/650/750 EA-450 Platinum/550 Platinum/650 Platinum/750 Platinum High Current Gamer (HCG) Series: HCG-400/520/620 Neo Eco Series: Neo Eco 400C/450C/520C/620C FP- Series: FP300-150/310-150 – PSU for ISK-300/310-150 Liquid CPU Coolers: Kuhler H2O 620/920/1220 (EOL); Kuhler H2O 650/950/1250. NoteBook Coolers: Notebook Cooloer, Basic/To Go/Mini. NoteBook Adaptor:, SNP65/90 TwoCool, TriCool fans: 80mm/92mm/120mm.

Warranty period ______5 years

EDGE Series: EDG-550/650/750 High Current Pro (HCP) Series: HCP-750/850/1200 High Current Gamer (HCG) Series: HCG-400M/520M/620M/750/900/750M/850M TruePower Classic Series: TP-450C/550C/650C/750C. TruePower Gold Series: TP-550G/TP650G

Warranty period ______7 years

High Current Pro(HCP) Platinum Series: HCP-850 Platinum/1000 Platinum/1300 Platinum

For further information please visit: http://www.antec.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact AOC directly. Address for DOA returns AOC Support Faults upon receipt within 14 days. phone 0800 562 826 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact AOC directly. Address for warranty returns AOC Support Standard warranty period ______3 years phone 0800 562 826 e-mail [email protected]

For further information please visit: http://www.aoc-europe.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact APC directly. Address for DOA returns APC Support phone 0800 111 469

Defect within warranty period

In case of any defect within the warranty period please contact APC directly. Address for warranty returns APC Support phone 0800 111 469 Standard warranty period UPS ______2-3 years Batteries ______2 years

For further information please visit: http://www.apc.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

APG Support phone +49 2103 41 70 90

Defect within warranty period

Support phone +41 41 784 30 11 https://www.cashdrawer.com/support/ fax +41 41 784 30 21 e-mail [email protected]

APG Support phone +49 2103 41 70 90

For further information please visit: http://www.cashdrawer.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Apple Support Hotline or DQ Address for DOA returns Solutions Support Hotline. Or visit a DQ Solutions Shop or any other Apple Certified Support Hotline Partner Shop Apple 0800 00 1853 https://www.dq-solutions.ch/filialen DQ Solutions 0900 57 62 92 https://getsupport.apple.com/?caller=grl&locale=de_CH https://locate.apple.com/ch/de/

Defect within warranty period

In case of any defect within the warranty period please contact Apple Support Hotline Address for DOA returns or DQ Solutions Support Hotline. Or visit a DQ Solutions Shop or any other Apple Support Hotline Certified Partner Shop Apple 0800 00 1853 https://www.dq-solutions.ch/filialen DQ Solutions 0900 57 62 92 https://getsupport.apple.com/?caller=grl&locale=de_CH https://locate.apple.com/ch/de/

Defect on arrival (DOA) only iPhones

In case of any defect on arrival (DOA) please contact Sertronics AG directly. Address for DOA returns Sertronics AG Linderächerstrasse 1 5413 Birmenstorf

phone +41 56 417 71 11 e-mail [email protected] Helpline: +41 22 567 51 82

Defect within warranty period only iPhones

In case of any warranty issues please contact Sertronics AG directly. Address for DOA returns Sertronics AG Linderächerstrasse 1 Standard warranty period ______1 year 5413 Birmenstorf

Support phone +41 56 417 71 11 www.support.apple.com/de-ch/iphone e-mail [email protected] Helpline: +41 22 567 51 82

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.arcserve.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH INGRAM MICRO GmbH directly. Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online Address for DOA returns under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO INGRAM MICRO GmbH GmbH directly. Distribution Center Gäuerhof 2 Standard warranty period ______1-5 year(s) 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 Defect harddisk only (chassis hardware is still working): fax +41 41 784 30 21 Please adress Netgear directly: 0848 000 195 e-mail [email protected]

For further information visit: https://www.arlo.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty conditions phone +41 41 784 30 11 Defective products qualified for warranty will be either replaced by a new product or credited fax +41 41 784 30 21 (no repair). e-mail [email protected]

For further information please visit: http://www.asrock.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty conditions phone +41 41 784 30 11 Defective products qualified for warranty will be credited (no repair). fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: https://www.assmann.com/ or https://www.digitus.info/

Defect on arrival (DOA)

ASUS Notebook and Desktop only Address for DOA returns In case of any defect on arrival (DOA) please send an e-mail to [email protected]. INGRAM MICRO GmbH INGRAM MICRO GmbH will report your DOA case to the ASUS Service Center and will inform Distribution Center you where to send the DOA unit. Please do not send any ASUS DOA units to INGRAM MICRO Gäuerhof 2 GmbH. 6246 Altishofen

Important phone +41 41 784 30 11 Please write our invoice no., product no., serial no. and a clearly error description. fax +41 41 784 30 21 e-mail [email protected] DOA period (date invoice dealer to end customer) ______7 days

ASUS Service Center ASUS Display and mini PC www.computacenter.ch In case of any defect on arrival (DOA) please apply for a RMA in the ASUS Online RMA Riedstrasse 14 Application: 8953 Dietikon Service Desk: 0840 870 870 For German DE Support http://stservice.ch ASUS Online RMA Application Serfontana Strasse 17 6834 Morbio Inferiore For French Service Desk: +41 91 220 61 52 FR Support [email protected] ASUS Online RMA Application

DOA period (date invoice dealer to end customer) ______7 days ASUS Support phone DE 0848 111 010 Important phone IT 0848 111 012 Please write a correct error description and mark it clearly as DOA. phone FR 0848 111 014

Defect within warranty period

In case of any defect within the warranty period please apply for a RMA in the ASUS Online Address for warranty returns RMA Application: You’ll get the actual address from the ASUS Online RMA application. For German DE Support ASUS Service Center ASUS Online RMA Application www.computacenter.ch Riedstrasse 14 For French 8953 Dietikon FR Support Service Desk: 0840 870 870 ASUS Online RMA Application http://stservice.ch Important Serfontana Strasse 17 Please write a correct error description. 6834 Morbio Inferiore Service Desk: +41 91 220 61 52 [email protected]

ASUS Support phone DE 0848 111 010 phone IT 0848 111 012 phone FR 0848 111 014

For further information please visit: www.asus.com/ch-de

Defect on arrival (DOA)

1.1 COMPONENTS – Motherboards, Graphic Cards, Barebones, Server products Support (1.1) www.ingrammicro-service.ch In case of any defect on arrival (DOA) please open a RMA case by following the link to IM Service: http://www.ingrammicro-service.ch. Address for DOA returns (1.2) INGRAM MICRO GmbH Distribution Center 1.2 COMPONENTS – All other components, such as Optical drives (ODD), Wirless LAN Gäuerhof 2 and Networking products 6246 Altishofen

In case of any defect on arrival (DOA) please issue an RMA via IM Online under phone +41 41 784 30 11 «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty periods Support All products, depending on product class ______1-3 years www.ingrammicro-service.ch

Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited Address for warranty returns (1.2) (no repair). INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen 1.1 COMPONENTS – Motherboards, Graphic Cards, Barebones, Server products phone +41 41 784 30 11 In case of any defect within the warranty period please open a RMA case by following the link fax +41 41 784 30 21 to IM Service: http://www.ingrammicro-service.ch. e-mail [email protected]

1.2 COMPONENTS – All other components, such as Optical drives (ODD), Wirless LAN and Networking products

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

For further information please visit: http://ch.asus.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Graphic card ______24 or 36 months 6246 Altishofen (depending on product) phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.ati.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Auerswald directly. Address for DOA returns Auerswald GmbH & Co. KG Hordorfer Strasse 36 D-38162 Cremlingen

phone +49 5306 9200-772 fax +49 5306 9200-760 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Auerswald directly. Address for warranty returns Auerswald GmbH & Co. KG Hordorfer Strasse 36 Standard warranty period ______1 year D-38162 Cremlingen

phone +49 5306 9200-772 fax +49 5306 9200-760 e-mail [email protected]

For further information please visit: http://www.auerswald.de

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.autodesk.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

AVM Support phone +49 3039 00 4390

Defect within warranty period

Support phone +41 41 784 30 11 http://avm.de/service/supportanfrage/support-hotline/ fax +41 41 784 30 21 e-mail [email protected]

AVM Support phone +49 3039 00 4390

For further information please visit: http://www.avm.de

Defect on arrival (DOA)

For resellers with AXIS partner status: Address for DOA returns Axis Support 1. A customer with a unit that is not working as expected contact Axis Helpdesk. phone 0848 294 724 2. Axis Helpdesk will troubleshoot, diagnose and if necessary authorize a 30-day replacement (DOA). All instructions are given by Axis Helpdesk. 3. The Axis RMA partner will perform the replacement. 4. Exchange in advance is possible (a fee will be charged by Axis for Authorized partners; the service is free for Silver- and Gold-Partners).

For resellers without AXIS partner status:

1. A customer with a unit that is not working, but still installed, is recommended to contact Axis Helpdesk as they often can do a trouble shooting on the phone which might prevent an RMA. However, this is not mandatory. 2. Contact our RMA department. The device will be taken into a repair procedure. It will take at least 1 month until the costumer gets either the repaired or a new device back. 3. Repairs outside of warranty period are not possible.

Defect within warranty period

For resellers with AXIS partner status: Address for warranty returns Axis Support 1. A customer with a unit that is not working as expected contact Axis Helpdesk. phone 0848 294 724 2. Axis Helpdesk will troubleshoot, diagnose and if necessary, authorize a 30-day replacement (DOA). All instructions are given by Axis Helpdesk. 3. The Axis RMA partner will perform the replacement 4. Exchange in advance is possible (a fee will be charged by Axis for Authorized partners; the service is free for Silver- and Gold-Partners) 5. Repairs outside warranty period are possible (directly with Axis as well).

For resellers without AXIS partner status:

1. A customer with a unit that is not working, but still installed, is recommended to contact Axis Helpdesk as they often can do a trouble shooting on the phone which might prevent an RMA. However, this is not mandatory, but can possibly prevent the costumer from waiting one month for replacement. 2. Contact our RMA department. The device will be taken into a repair procedure. It will take at least 1 month until the costumer gets either the repaired or a new device back. 3. Repairs outside of warranty period are not possible.

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.baracoda.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please request support by phone or e-mail at Address for DOA returns Kilchenmann first. If a DOA is confirmed, you will be requested to send the device to the DOA Kilchenmann AG return address, including a copy of the invoice/packing slip and a description of the problem. Bernstrasse 95 3122 Kehrsatz

phone +41 31 963 15 15 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please request support by phone or e-mail at Address for warranty returns Kilchenmann first. If a defect is confirmed, you will be requested to send the device to the Kilchenmann AG warranty return address, including a copy of the invoice/packing slip and a description of the Bernstrasse 95 problem. 3122 Kehrsatz

Standard warranty period: 3 years phone +41 31 963 15 15 e-mail [email protected] Manufacturer Support: https://www.barco.com/de/support

Defect out of warranty period

In case of a defect out of warranty period, please request support by phone or e-mail at Address for returns Kilchenmann first. If a defect is confirmed, you will be requested to send the device to the Kilchenmann AG return address, including a description of the problem. Bernstrasse 95 3122 Kehrsatz

phone +41 31 963 15 15 e-mail [email protected]

For further information please visit: http://www.kilchenmann.ch or https://www.barco.com/de/support

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center If the product has longer limited warranty from the vendor, but is over the 2 year Ingram Micro Gäuerhof 2 warranty: Ingram Micro will pass this limited vendor warranty to the customer, taking it as base 6246 Altishofen for the credit note calculation. phone +41 41 784 30 11 fax +41 41 784 30 21 Warranty period ______2 years e-mail [email protected] SFX POWER, SFX POWER 2, TFX POWER, TFX POWER 2, PURE POWER L7 / L6, SYSTEM POWER 6 Be Quiet! Contact Warranty period ______3 years http://www.bequiet.com/en/contact PURE POWER L8, SYSTEM POWER 7, SILENT BASE 800, DARK ROCK, SHADOW ROCK, PURE ROCK, SILENT WINGS 2, SHADOW WINGS, PURE WINGS 2, POWER CABLE, Be Quiet! Service DARK POWER PRO P9 / P8 / P7, STRAIGHT POWER E9 / E8 / E7 / E6, NOTEBOOK http://www.bequiet.com/en/ POWER, SILENT WINGS USC, SILENT WINGS PWM, SILENT WINGS PCGH, SILENT service/contact WINGS PURE Be Quiet! Forum Warranty period ______5 years http://www.be-quiet.net/forum/ DARK POWER PRO 10, STRAIGHT POWER 10, POWER ZONE Be Quiet! Support phone +49 40 736 76 86 44 More information about the be quiet! warranty: http://www.bequiet.com/en/service/warranty

For further information please visit: http://www.bequiet.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly

For further information please visit https://www.belkin.com/de/support/returns

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact BenQ under: BenQ Support https://www.benq.eu/de-de/business/contact-us.html Schweiz: 022 567 53 31 Faults upon receipt within 14 calendar days. Servicezeiten: Montag bis Freitag von 9 bis 17 Uhr

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under BenQ Support «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Schweiz: 022 567 53 31 In case of any defect within the warranty period please contact BenQ under: Servicezeiten: Montag bis Freitag von 9 http://www.benq.ch/support/call_us/ bis 17 Uhr

LCD Displays (Business) ______3 years «on-site» LCD Displays (Consumer) ______2 years «pick-up» ZOWIE Esports Gaming Accessories______2 years «pick-up & return» Projector (Consumer) ______2 years «repair service» Projector Lamp ______1 year or 2’000 hours run time

LFD ______3 years «on-site» Projector (Ecucation) ______5 years «repair service» Projector (Business) ______3 years «repair service»

Support

Große Anhänge E-Mails inkl. Anhang, die größer als 2 MB sind, können nicht empfangen werden. Sollten Sie Dateien größer als 2 MB versenden müssen, erhalten Sie von unserem Mitarbeiter eine Anleitung zum Hochladen dieser Anhänge.

Neue Serviceanfrage für Händler oder Endkunden 1. https://www.benq.eu/de-de/business/contact-us.html 2. Reparatur und Garantie auswählen 3. Formular ausfüllen und absenden Sie werden innerhalb von 5 Minuten eine automatische Antwort mit ihrer Servicefall-Nummer von unserem System erhalten. Bitte haben Sie Verständnis dafür, dass dies keine Reklamationsnummer ist und Ihnen kein Recht auf Rücksendung der Ware gibt. Falls wir feststellen, dass wir Ihr Anliegen nicht per Remote lösen können, werden Sie von uns eine Reklamationsnummer erhalten und Ihnen die weiteren Schritte erklären. Servicekontakt bei gemeldeter Reklamation Bei Anfragen zu bestehenden Fällen bitte immer auf die Nachricht mit der Servicefall-Nummer im Betreff antworten und den Betreff nicht verändern. Andernfalls können wir Ihre Reklamation nicht richtig zuordnen und erfolgreich bearbeiten.

Reklamationsstatus prüfen Schweiz: https://www.benq.eu/de-ch/support/repair-service/repair-status.html

Reaktionszeit Endkonsumer Produkte nach vollständigem Reklamationsantrag Reaktionszeit: 1- 3 Arbeitstage Bearbeitungszeit für erfolgreich eingegangene Reklamationsfälle: 3 bis 10 Arbeitstage Business Projektoren und InstaShow Reaktionszeit: 4 - 8 Arbeitsstunden Bearbeitungszeit für erfolgreich eingegangene Reklamationsfälle: 3 Arbeitstage Leihgeräte für die Dauer der Reparatur auf Anfrage möglich

Interaktive Touchdisplays und Digital Signage Displays Reaktionszeit: 4- 8 Arbeitsstunden Bearbeitungszeit für erfolgreich eingegangene Reklamationsfälle: 3 bis 6 Arbeitstage

For further information please visit: http:// www.benq.eu/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.bintec-elmeg.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.bixolon.de

Defect on arrival (DOA)

Defect within warranty period

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

«DOA» means a maximum of 30 printed pages on the defected printer. Address for warranty returns Brother (Schweiz) AG In case of any defect within the warranty period please issue an RMA via IM Online under Service-Center «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH with the Täfernstrasse 30 following information: 5405 Baden 5 Dättwil Error description, printed pages (max. 20 – 30 pages), serial no., e-mail, address, Deliveryaddress for exchange printer. phone 056 484 11 11 E-mail [email protected] Brother (Schweiz) AG and Ingram Micro GmbH will check whether DOA conditions are met.

The DOA form and the replacement unit will be sent directly from Brother (Switzerland) AG. Technical Support Please send the defective unit together with the DOA form directly to Brother (Switzerland) AG DE phone +56 484 12 80 In case of wrong information, Brother (Switzerland) AG reserves the right to charge for the FR phone +56 484 12 81 replacement unit or to send back the repaired unit to the dealer.

For further information please visit: http://www.brother.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact the Buffalo Swiss Service Address for warranty returns Center. Buffalo Swiss Service Center phone +41 848 56 03 74 Warranty periods web Support • TeraStation NAS (incl. replacement-Drives) ______3 years • All Networking Products (Wirless-Routers etc.) ______3 years • Connection cards ______3 years • All other devices ______2 years

The request is processed according to the RMA type. There are 3 types of RMA: • Standard • Advanced Replacement • TeraStation Advanced Replacement

Important note Please contact the Buffalo customer support helpdesk for support and/or to apply for RMA, if your product needs to be replaced, and make sure that you have received your RMA ID from the Buffalo Swiss Center prior to send in the defective units.

For further information please visit: http://www.buffalo-technology.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.bugatti-mobilecases.de

Defect on arrival (DOA)

Faults upon receipt within 14 days. Address for DOA returns Document Scanners Document Scanners ESAG AG In case of any defect on arrival (DOA) please contact ESAG AG directly. Moosacherstrasse 6, Au 8820 Wädenswil

phone +41 44 782 28 28 e-mail [email protected]

All Cameras, Lenses, Camcorders, Projectors Photo Scanners & Calculators, Printers, All Cameras, Lenses, Camcorders, All-In-Ones & Network Security Cameras Projectors Photo Scanners & In case of any defect on arrival (DOA) please issue an RMA via IM Online under Calculators, Printers, All-In-Ones & «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Network Security Cameras INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Canon Service Partner directly. Address for warranty returns Document Scanners Warranty conditions as per Canon general terms and conditions of warranty. ESAG AG Moosacherstrasse 6, Au 8820 Wädenswil Document Scanners ______1 year phone +41 44 782 28 28 Camera ______1 year e-mail [email protected]

Lenses ______1 year All Cameras, Lenses, Camcorders, Projectors ______1 year Projectors Photo Scanners & Calculators Photo Scanners ______1 year INGRAM MICRO GmbH Distribution Center Calculators ______1 year Gäuerhof 2 6246 Altishofen Printers ______1 year phone +41 41 784 30 11 All-in-Ones ______1 year fax +41 41 784 30 21 e-mail [email protected] Network Security Cameras ______1 year

Supplies ______Lifetime warranty All Printers, All-In-Ones & Fax Sertronics AG Lindächerstrasse 1 Support CH-5413 Birmenstorf AG http://de.canon.ch/Support phone +41 22 567 58 58 phone +41 (0)56 417 71 11 e-mail [email protected]

Canon Support phone +41 22 567 58 58

For further information please visit: http://www.canon.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Mobiletouch AG directly. Address for DOA returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen

phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Defect within warranty periodge

In case of any defect within the warranty period please contact Mobiletouch AG directly. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen

Support phone 0840 303 303 https://www.catphones.com/de_de/support.html fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: www.catphones.com/de_de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Send the faulty appliance with purchase documentation and fault description in the original Gäuerhof 2 packing including accessories to INGRAM MICRO GmbH. 6246 Altishofen

It is essential that additional components built into Cisco appliances (modules, memory phone +41 41 784 30 11 upgrade, etc.) are removed. Only the original device shall be sent back. fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issiue an RMA via IM Online under Address for warranty returns << Service & Support> Customer Service / RMA >> or contact INGRAM MICRO GmbH INGRAM MICRO GmbH directly. Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 Defect within Cisco Service Contract fax +41 41 784 30 21 e-mail [email protected] In case of any defect within a cisco service contract term, please enter a Cisco technical case on the following link: https://www.cisco.com/c/de_ch/support/index.html

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.cognitivetpg.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 More information about the Compucase warranty: fax +41 41 784 30 21 http://compucase.de/index.php?option=com_content&view=article&id=13& e-mail [email protected] Itemid=192&lang=de

Compucase Contact http://compucase.de/ index.php?option=com_contact& view=contact&id=1&Itemid=130& lang=de

For further information please visit: http://www.compucase.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

COMPULOCKS Support phone +44 2032875560 Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

COMPULOCKS Support phone +44 2032875560

For further information please visit: https://www.compulocks.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA or contact Concept International Address for DOA returns directly. CONCEPT International GmbH Zweibrückenstr. 5-7 1. Include the RMA form: >>> RMA-Form under 80331 München http://www.concept.biz/pdf/RMA-Formular_ENG.pdf Germany 2. Include your proof of purchase: Please include your bill of sale or invoice as proof of purchase with the RMA. phone +49 89 9 61 60 85 30 3. Please note that devices can no longer be accepted for repairs without an RMA form fax +49 89 9 61 60 85 85 and proof of purchase. e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA or contact Concept Address for warranty returns International directly. CONCEPT International GmbH Zweibrückenstr. 5-7 1. Include the RMA form: >>> RMA-Form under 80331 München http://www.concept.biz/pdf/RMA-Formular_ENG.pdf Germany 2. Include your proof of purchase: Please include your bill of sale or invoice as proof of purchase with the RMA. phone +49 89 9 61 60 85 30 3. Please note that devices can no longer be accepted for repairs without an RMA form fax +49 89 9 61 60 85 85 and proof of purchase. e-mail [email protected]

Standard warranty period ______2 years

For further information please visit: http://www.concept.biz/en/support

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://www.conceptronic.net/de/support.php?action=init fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.conceptronic.net/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.coolpad.ch

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» and contact the PM at INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.corel.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Faults upon receipt within 7 days. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

SSD ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 Memory ______10 years e-mail [email protected]

For further information please visit: http://www.corsair.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Please contact Cradlepoint Gäuerhof 2 https://cradlepoint.com/support-services 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

CRADLEPOINT Support phone +49 800 100 68 18

Defect within warranty period

Support phone +41 41 784 30 11 https://cradlepoint.com/support-services fax +41 41 784 30 21 e-mail [email protected]

CRADLEPOINT Support phone +49 800 100 68 18

For further information please visit: https://cradlepoint.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Sound card ______2 years phone +41 41 784 30 11 fax +41 41 784 30 21 Sound system ______2 years e-mail [email protected]

For further information please visit: http://www.creative.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Memory ______10 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.crucial.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Mobiletouch AG directly. Address for DOA returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Defect within warranty period

In case of any warranty issues please contact Mobiletouch AG directly. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen Support phone 0840 303 303 www.cyrus-technology.de fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: www.cyrus-technology.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

D-Link Support phone 0900 48 00 84

For further information please visit: http://www.dlink.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.dascom.com/

Defect on arrival (DOA)

Datacard don´t offer a DOA against credit. Address for DOA returns INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

DATACARD Support phone +49 211 5952 151

Defect within warranty period

The first step is that the customer has to complete the Troubleshooting form. Address for warranty returns Weblink: https://dcpos.ingrammicro.eu/products/vendors/entrust/rma-information INGRAM MICRO GmbH Datacard tries to solve the customer issue. If this isn´t possible the vendor issues a repair Distribution Center incident number to the customer. Ingram Micro requests a repair RMA with the repair incident Gäuerhof 2 number and returns the unit by order of the customer to the vendor. If the customer agrees to 6246 Altishofen return the defective unit on his own this is very welcome. phone +41 41 784 30 11 fax +41 41 784 30 21 Standard warranty period ______2 years e-mail [email protected]

DATACARD Support phone +49 211 5952 151

For further information please visit: http://www.datacard.de/

Defect on arrival (DOA)

Please contact Datalogic for your incident number. Address for DOA returns INGRAM MICRO GmbH Datalogic has to do a troubleshooting. If the troubleshooting does not help, you use to have the Distribution Center incident number to contact INGRAM MICRO, which you get from Datalogic. Gäuerhof 2 6246 Altishofen In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Datalogic Support phone +49 6151 9358 0

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.datalogic.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Wilux Print AG directly. Address for warranty returns Wilux Print AG Rosswiesstrasse 25 8608 Bubikon

phone +41 55 253 24 24

For further information please visit: http://www.datamax-oneil.com

Please always give us the DELL Omega number (sales order number) so that we can process the RMA quickly. The Omega number can be obtained from your dealer.

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact DELL under Address for DOA returns [email protected] or call 0848 338 857. DELL Support phone 0848 338 857 Within the first seven days defects will be handled as DOA. [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact DELL under Address for warranty returns [email protected] or call 0848 338 857. DELL Support phone 0848 338 857 [email protected] Business Notebooks ______3 years

Business Desktops ______3 years

Business Displays ______3 years

Consumer & Retail Products ______2 years

Accessories ______2 years

For further information please visit: http://www.dell.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.devolo.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Dialogic directly. Address for DOA returns DIALOGIC Support phone 0800 836 799

Defect within warranty period

In case of any defect within the warranty period please contact Dialogic directly. Address for warranty returns DIALOGIC Support phone 0800 836 799

For further information please visit: http://www.dialogic.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Helpdesk (technical questions) phone +41 022 567 55 57 e-mail [email protected]

Defect within warranty period

In case of any warranty issues please contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Standard warranty period ______2 years 6246 Altishofen phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

phone +41 022 567 55 57 Helpdesk (technical questions) e-mail [email protected]

For further information please visit: https://www.doro.com/de-ch/support/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.drobo.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.dropbox.com/de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 1+1 year warranty 6246 Altishofen All Rhino™ Industrial label makers are covered by a one-year warranty. However, if you register your DYMO® product on www.dymo.com, you will be entitled to an extra year‘s phone +41 41 784 30 11 warranty. fax +41 41 784 30 21 e-mail [email protected] 2+1 year warranty All DYMO® LabelWriter™, LabelManager™, CardScan® are covered by a two-year warranty. However, if you register your DYMO® product on www.dymo.com, you will be entitled to an extra year‘s warranty.

For further information please visit: http://www.dymo.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Eizo directly. Address for DOA returns Eizo Support Faults upon receipt within 7 days. phone +41 44 782 24 40 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Eizo directly. Address for warranty returns ESAG Moosacherstrasse 6 Standard warranty period ______5 years 8820 Wädenswil warranty «on site» ______3 years phone +41 44 782 28 28 fax +41 44 782 28 00 warranty «bring in» ______2 years e-mail [email protected] warranty for backlight and panels ______3 years Eizo Support phone +41 44 782 24 40 Support e-mail [email protected] http://www.eizo.ch/de/home/

For further information please visit: http://www.eizo.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Elotouch under: https://portal.elotouch.com/?country=CH

Defect within warranty period

In case of any defect within the warranty period please contact Elotouch under: https://portal.elotouch.com/?country=CH

For further information please visit: http://www.elotouch.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty period ______2 years Enermax Support Coolergiant-Products http://www.enermax.de/service/support

Warranty period ______3 years PSU: General; exeption Series are listed under 5 years warranty

Warranty period ______5 years PSU: MaxRevo, Platimax, Revolution85+, Revolution87+, Revolution X't, Modu87+ und Pro87+

More information about the ENERMAX warranty: http://www.enermax.de/service/garantiebedingungen/

For further information please visit: http://www.enermax.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Faults upon receipt within 14 days. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact ESAG AG directly. Address for warranty returns Epson Repair Center c/o ESAG Standard warranty period ______1 year Reparaturzentrum Moosacherstr. 6 Printers ______1 year 8820 Wädenswil / Au

Scanners ______1 year phone +41 44 782 28 28 e-mail [email protected] All-in-Ones ______1 year

Supplies ______lifetime warranty Epson Support phone +41 22 592 79 23

For further information please visit: http://www.epson.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact EPSON directly under the hotline for Address for DOA returns Business Customers +41 22 592 79 23 or via https://www.epson.ch/support. Epson Service Center Schweiz c/o ESAG AG Moosacherstrasse 6 8820 Wädenswil

phone +41 44 782 28 28 e-mail [email protected]

EPSON DC/POS Support phone +41 22 592 79 23

Defect within warranty period

In case of any defect within the warranty period please contact EPSON directly. Address for warranty returns Epson Service Center Schweiz c/o ESAG AG Standard warranty period ______2 years Moosacherstrasse 6 8820 Wädenswil

phone +41 44 782 28 28 e-mail [email protected]

EPSON DC/POS Support phone +41 22 592 79 23

For further information please visit: http://www.epson.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://www.equip-info.net/de/getsupport.php?countryid=6 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.equip-info.net/de/

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Ergotron directly. Address for DOA returns MARCO SCHERLOWSKI Please tell us: Sales Support Representative II •Error Description / pictures +49 (0)431 5402 8780 | +49 (0)800 18 24 857 •Invoice copy as proof [email protected] | ergotron.com •ID Label / vendor-number / UPC

Defect within warranty period

In case of any defect within the warranty period please contact Ergotron directly. Address for warranty returns MARCO SCHERLOWSKI Warranty policy: Sales Support Representative II https://www.ergotron.com/en-gb/support/warranty-policy +49 (0)431 5402 8780 | +49 (0)800 18 24 857 [email protected] | ergotron.com

For further information please visit: http://www.ergotron.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: https://www.estos.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

EVGA Support phone +49 89 18 90 49 11

Defect within warranty period

phone +41 41 784 30 11 Support EVGA fax +41 41 784 30 21 https://de.evga.com/support/ e-mail [email protected]

EVGA Support phone +49 89 18 90 49 11

For further information please visit: https://de.evga.com/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Fantec Support e-mail [email protected] www.fantec-forum.de

For further information please visit: http://www.fantec.de

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Standard warranty period ______1 year

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: http://www.ferrari-electronic.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Freecom Support e-mail [email protected]

For further information please visit: http://www.freecom.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please report it over Call-Helpdesk. Call-Helpdesk phone 0848 808 505 RESTRICTIONS Generally A DoA is always related to one device in «supply to customer»-status and contains no options. Address for DOA returns Maybe already built-in expansions and upgrades had to be removed. See RMA (return material authorization) Timing We speak from a DoA only within max. 10 days from the vending date to the end customer (receipt) .

Return with RMA If the device is still packed in its original packing and is complete as the time of the delivery including receipt with a fault description - send it back. If the goods are not complete then a new credit note will be issued with a reduced amount. If the device isn't returned within 14 days the RMA will not issue a credit note.

Defect within warranty period

In case of any defect within the warranty period please report it over Call-Helpdesk. Call-Helpdesk phone 0848 808 505

Standard warranty period fax +41 582 588 175 e-mail [email protected] Professional Notebook / Retail ______1 - 3 years

Professional PC / Retail ______1 - 3 years Address for warranty returns (bring-in)

Professional Display ______1 - 3 years Computacenter AG Riedstrasse 14 Server Tower / Rack ______1 - 3 years 8953 Dietikon

Server Blade ______3 years phone +41 43 322 40 80 fax +41 43 322 40 89 Storage Disk / FC-Switch ______1 - 3 years e-mail [email protected]

Storage Tape / VTL ______1 - 2 years

Support http://www.fujitsu.com/ch/de/support/switzerland/index.html

For further information please visit: http://www.fujitsu.com/ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact PFU under: http://www.fujitsu.com/emea/products/de/support/contact/

Defect within warranty period 1 year

In case of any defect within the warranty period please contact PFU under: http://www.fujitsu.com/emea/products/de/support/contact/

For further information please visit: http://www.fujitsu.com/emea/products/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.gainward.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please request an RMA number under Address for warranty returns Interprinting TechSupport [email protected] or contact Interprinting TechSupport INGRAM MICRO GmbH directly. Distribution Center Gäuerhof 2 Follow this process for RMA issues: 6246 Altishofen

1. Request RMA number with indication of the problem pretaining purchased goods via e-mail phone +41 41 784 30 11 2. Interprinting TechSupport will contact dealer or user to solve the problem directly fax +41 41 784 30 21 3. Issue of RMA number e-mail [email protected] 4. Goods returned: Include RMA number, copie of invoice, copie of faulty prints 5. Goods not returned: Include RMA number, codes of product to be found on the product, copie of invoice, copie of faulty prints 6. Kontakt: e-mail or telephone

Standard warranty period ______2 years

Support [email protected]

GENERICTONER Support phone +41 33 334 30 80

For further information please visit: http://www.generictoner.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Getac Support phone +49 211 9 84 81 90 Defect within warranty period

Support phone +41 41 784 30 11 http://de.getac.com/support/ServiceWarranty.html fax +41 41 784 30 21 e-mail [email protected]

Getac Support phone +49 211 9 84 81 90

For further information please visit: http://www.getac.com

Defect on arrival (DOA)

All components, barebones (Brix) and accessories (without graphic cards) Address for DOA returns INGRAM MICRO GmbH In case of any defect on arrival (DOA) please issue an RMA by following the link to IM Service Distribution Center http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Gäuerhof 2 6246 Altishofen Graphic cards phone +41 41 784 30 11 In case of any defect on arrival (DOA) please issue an RMA via IM Online under fax +41 41 784 30 21 «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. e-mail [email protected]

Defect within warranty period

All components, barebones (Brix) and accessories (without graphic cards) Address for warranty returns INGRAM MICRO GmbH In case of any defect within the warranty period please issue an RMA by following the link to Distribution Center IM Service: http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. Gäuerhof 2 6246 Altishofen All products except Brix ______2 years Brix ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] Graphic cards

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

For further information please visit: http://www.gigabyte.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via Mobiletouch AG. Address for DOA returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen

phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via Mobiletouch AG. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen

phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: http://www.gigaset.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Defective products qualified for warranty will be credited (no repair). phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: https://hagor.de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

TV stick ______2 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.hauppauge.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at Gäuerhof 2 INGRAM MICRO GmbH. 6246 Altishofen

Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of phone +41 41 784 30 11 your purchasing price. fax +41 41 784 30 21 e-mail [email protected] If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation

Desktop Cinemastar, Deskstar ______3 years

Enterprise Ultrastar ______5 years

Mobile 2.5 Cinemastar, Travelstar ______3 years

Branded G-Tech G ______1 year G-Tech GConnect, G-Tech GD4, G-Tech GDM4, G-Tech GR4 ______3 years Hitachi-Brand ______2 / 3 years

SSD Enterprise Ultrastar ______5 years

For further information please visit: http://www.hgst.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Honeywell Support phone +49 69 222 233 78

Defect within warranty period

phone +41 41 784 30 11 Support fax +41 41 784 30 21 http://www.honeywellaidc.com/de-DE/resources/Pages/warranty.aspx e-mail [email protected]

Honeywell Support phone +49 69 222 233 78

For further information please visit: www.honeywellaidc.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact HP under the phone number Address for DOA returns +41 43 547 97 85. INGRAM MICRO GmbH Distribution Center The end customer contacts the authorized service partners (ASP). Gäuerhof 2 6246 Altishofen DOA time: 30 days. Invoice date not older than 30 days «DOA Autorisation Form». phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact HP directly. HP Support Hotline phone +41 43 547 97 85

For further information please visit: http://www.hp.com/ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact HPE at 0848 80 20 20 Address for DOA returns INGRAM MICRO GmbH The end customer contacts the authorized service partners (ASP). Distribution Center Gäuerhof 2 DOA time: 30 days. 6246 Altishofen Invoice date not older than 30 days «DOA Autorisation Form». phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Server, Network & Storage Products Hewlett-Packard Hotline • Industry Standart Server Gen9 Server, Network & Storage Products ProLiant DLx0, MLx0 ______1 year onsite next day phone 0848 80 20 20 ProLiant DL120, DL160, DL180, ML150 ______3 years (1. year onsite next w/o HP Care Pack Contract day) ProLiant DL360, DL380, ML350 ______3 years onsite phone 0848 80 07 24 Options ______1 year with HP Care Pack Contract Options for built-in ______HP Services

• HP Storage Products StoreOnce ______1 year onsite RDX ______1 year onsite Drive Enclosures ______3 years onsite MSA ______3 years onsite StoreVirtual ______3 years onsite StoreEasy ______3 years onsite StoreAll ______3 years onsite SAN Switches ______1 year onsite LTO Tape Drives ______3 years onsite Store Ever Tape Libraries ______1 year onsite Storage Products built-in Servers ______HP Services

• HP Networking If not mentioned otherwise ______lifetime, replacement, best effort 5820, 5830, 5900, 5920, 5930 ______1 year, replacement, best effort 7500, 9500 ______1 year, replacement, best effort 10xxx, 11xxx ______1 year, replacement, best effort Routers ______1 year, replacement, best effort

For further information please visit: http://www.hpe.com/ch

Defect on arrival (DOA)

Products Address for DOA returns In case of any defect on arrival (DOA) please contact ALSO AG directly ALSO Schweiz AG Repair Center Meierhofstrasse 4 6032 Emmen

Defect within warranty period

Products Address for warranty returns In case of any warranty issues please contact ALSO AG directly. ALSO Schweiz AG Repair Center Standard warranty period ______2 years Meierhofstrasse 4 6032 Emmen

For further information please visit: https://www.htc.com/de/support/

Defect on arrival (DOA)

Defect within warranty period

In case of any warranty issues please contact Mobiletouch AG directly. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: https://www.huawei.com/ch-en/

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://company.hulbee.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Hyundai directly. Address for DOA returns Hyundai Support phone +49 180 591 313 4

Defect within warranty period

In case of any defect within the warranty period please contact Hyundai directly. Address for warranty returns Hyundai Support phone +49 180 591 313 4

For further information please visit: http://www.hyundai.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.idtechproducts.com/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.idaptweb.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Iiyama under: Address for DOA returns http://www.iiyama.com/de_de/support/kundenservice/ Iiyama Support phone +49 8165 980 4450 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Iiyama directly. Address for warranty returns Iiyama Support phone +49 8165 980 4450 • LC-Displays: 2 years warranty (plus 1 free year extra – registration required) e-mail [email protected] • Touchscreens: 2 years warranty (plus 1 free year extra – registration required) • Multitouchscreens: 2 years warranty (plus 1 free year extra – registration required) • Large Format Displays: 3-Jahre Garantie

Support http://www.iiyama.com/de_de/support/kundenservice/

For further information please visit: http://www.iiyama.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Computer4You AG directly. Address for DOA returns Computer4You AG Rosengartenstrasse 1 8805 Richterswil

phone +41 44 786 39 89 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Computer4You AG directly. Address for warranty returns Computer4You AG Rosengartenstrasse 1 Standard warranty period ______2 years 8805 Richterswil

phone +41 44 786 39 89 e-mail [email protected]

For further information please visit: http://www.imcosys.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

INGENICO Support phone +44 207 193 5347 Defect within warranty period

Support phone +41 41 784 30 11 http://healthcare-eid.ingenico.de/Auto-ID%20kontakt.aspx fax +41 41 784 30 21 e-mail [email protected]

INGENICO Support phone +44 207 193 5347

For further information please visit: https://www.ingenico.com/

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Innovaphone under: Address for DOA returns https://my.innovaphone.com/home.php INGRAM MICRO GmbH Distribution Center Or please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» Gäuerhof 2 or contact INGRAM MICRO GmbH directly. 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Innovaphone under: Address for warranty returns https://my.innovaphone.com/home.php INGRAM MICRO GmbH Distribution Center Or please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» Gäuerhof 2 or contact INGRAM MICRO GmbH directly. 6246 Altishofen

phone +41 41 784 30 11 Standard warranty period ______1 year fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.innovaphone.com/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.cash-drawers.com/german/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen All products (except server systems, SSD, tray products) ____ 3 years Server Systems and SSD, depending on family (SSD) ______3-5 years phone +41 41 784 30 11 Tray products, AIO / All-in-ones, tablets ______1 year fax +41 41 784 30 21 e-mail [email protected] Defect within warranty period – after 30 days from purchase (all products except server products and AIOs / all-in-ones, tablets) If you are are a Intel Channel Partner, please open a RMA case at the Intel Channel Partner (Technology Provider) Program website or issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Defect within warranty period – after 30 days from purchase – server products In case of any defect claims within warranty period: All defect claims of Server products, after 30 days from purchase, must be handled by Intel directly. Therefore you need to be in the Intel Channel Partner Program. Please open a RMA case at the Intel Channel Partner (Technology Provider) Program Website.

Warranty conditions – all products (except server products and AIOs/all-in-ones, tablets) Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Warranty conditions – all products (Server products) Defective products qualified for warranty will be either credit or replaced by a new product (DOA), or replaced or repaired (after 30 days from purchase) by Intel directly.

Warranty conditions – all products (except server products) Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Warranty conditions – AIOs / all-in-ones and tablet Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Support Technolgy Providers: https://www-ssl.intel.com/p/en_UK/techprovider/welcome General Support: http://www.intel.com/p/en_US/support

For further information please visit: http://www.intel.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.intermec.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.jabra.com.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.kensington.com

Defect on arrival (DOA)

It is essential that additional components built into appliances (modules, memory upgrade, etc.) phone +41 41 784 30 11 are removed. Only the original device shall be sent back. fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.kentix.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Address for warranty returns Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty period 6246 Altishofen

Value Ram ______10 years phone +41 41 784 30 11 fax +41 41 784 30 21 Branded Ram ______25 years e-mail [email protected]

HyperX RAM ______10 years

SSD ______3 or 5 years depends on product

USB-Sticks ______5 years

HyperX Peripherals ______2 years

For further information please visit: http://www.kingston.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Address for DOA returns Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Credit Notes are based on the actual price for the HDD, SSD or its replacement, but at a maximum of phone +41 41 784 30 11 your purchasing price. fax +41 41 784 30 21 e-mail [email protected] If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation. Enterprise Drives have a 5 years warranty which will be credited through the full 5 years at the current market price

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

For every RMA request we need a proof of sale within the warranty period (sales receipt). phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.kobobooks.de

Defect on arrival (DOA) Address for DOA returns

In case of any defect on arrival (DOA) please contact Kodak under: Kodak Alaris Switzerland Sàrl https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts Rue du Grand-Pont 12 1003 Lausanne

Service & Support Team / Serviceverträge Administration / Contrats: Scanner Hotline: +49 69 5007 1886 for German speakers +33 1 71 23 02 46 for French speakers +39 269 682861 for Italian speakers

[email protected]

Defect within warranty period Address for warranty returns In case of any defect within the warranty period please contact Kodak under: Kodak Alaris Switzerland Sàrl https://www.alarisworld.com/de-de/landing-page/servicesupportcontacts Service & Support Team / Serviceverträge Administration / Contrats: 3 Years Advance Unit Replacement (AUR): Phone (+41) 022 354 1490 SceyeX Scanner Hotline: i-940 +49 69 5007 1886 for German speakers E1000-Serie +33 1 71 23 02 46 for French speakers S2000-Serie i2900 S2085f

1 Year Advance Unit Replacement (AUR): ScanStation 730EX Plus

1 Year onsite warranty: i3000-Serie S3000-Serie i4000-Serie i5000-Serie

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.konicaminolta.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Kyocera directly. Address for DOA returns KYOCERA Faults upon receipt within 30 days. Document Solutions Europe B.V. Niederlassung Schweiz Hohlstrasse 614 8048 Zürich

phone +41 44 908 49 49 fax +41 44 908 49 50

Defect within warranty period

In case of any defect within the warranty period please contact Kyocera directly. Address for warranty returns KYOCERA Document Solutions Europe B.V. Standard warranty period ______2 years «bring-in» Niederlassung Schweiz Hohlstrasse 614 all KL3 models ______3 years «on-site» 8048 Zürich

phone +41 44 908 49 49 fax +41 44 908 49 50

For further information please visit: http://www.kyoceradocumentsolutions.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.labelmate.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

LACIE Support www.lacie.com/support/warranty

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

LACIE Support www.lacie.com/support/warranty

For further information please visit: http://www.lacie.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://www.lancom-systems.de/service-support/support-und-rma-anfrage/ fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.lancom-systems.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.lantronix.com

Defect on arrival (DOA) & Defect within warranty period – Think Products B2B

In case of any defect on arrival (DOA) & defect within the warranty period on Think products Lenovo Support Hotline (B2B devices) please contact Lenovo directly. for Think-Products

phone +41 44 798 22 22 Support Hotline for Think Products: +41 44 798 22 22 or https://www.lenovo.com/ch/de/contact -> Lenovo Support für Think-Produkte.

Address for DOA returns once

confirmed by Lenovo

Once the return is being confirmed by Lenovo, with the relevant DOA confirmation letter, INGRAM MICRO GmbH please contact INGRAM MICRO – RMA Dept. – in order to return the product. Distribution Center No RMA is being accepted by INGRAM MICRO without the DOA confirmation letter from Gäuerhof 2 Lenovo. 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect on arrival (DOA) & Defect within warranty period – Consumer Products B2C

In case of any defect on arrival (DOA) & defect within the warranty period on Consumer Lenovo Support Hotline products (B2C devices) please contact Lenovo diretly. for Consumer-Products phone +41 44 798 22 22 Support Hotline for Consumer Products: +41 44 798 22 22 or https://www.lenovo.com/ch/de/contact -> Lenovo Support Hotline für Consumer-Produkte (Idea, Essential, Lenovo)

INGRAM MICRO is not accepting any RMA on Consumer Products. As soon as the return is being confirmed & credited by Lenovo/Medion, INGRAM MICRO is issuing a credit note automatically.

IOMEGA Returns

Return of defective options Lenovo Support Hotline Eligible for return are products (Accessories & Options) that are eligible for warranty according for IOMEGA-Products to the following link. phone +41 44 798 22 22 Accessories and Options Product Warranty Information - Lenovo Support CH Accessories and Options Warranty Lookup - Lenovo Support CH

If you are not sure whether the warranty claim is valid, please contact the technical support https://pcsupport.lenovo.com/with your serial number.

Warranty claim confirmed: Send request with details of, order, serial number (if available) by e- mail to: [email protected].. INGRAM MICRO credit will be triggered immediately once the product is returned. Please place a new order for a replacement delivery.

Defect on arrival (DOA)

Defect within warranty period

In case of any warranty issues please contact Mobiletouch AG directly. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Support www.motorola.de

For further information please visit: http://www.motorola.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 http://ch.level1.com/getsupport.php?action=init fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://de.level1.com/

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Faults upon receipt within 30 days. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Coma Services AG directly. Address for warranty returns COMA Services AG Oberebenestrasse 45 Standard warranty period ______1 year 5620 Bremgarten

Supplies ______lifetime phone +41 56 648 81 81 fax +41 56 648 81 80 Support e-mail [email protected] http://support.lexmark.com/index?page=productSelection&channel=supportAnd www.coma-services.ch Downloads&locale=DE&userlocale=DE_CH

For further information please visit: http://www.lexmark.ch

Defect on arrival (DOA)

Optical Drives Address for DOA returns In case of any defect on arrival (DOA) please issue an RMA via IM Online under INGRAM MICRO GmbH «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Distribution Center Gäuerhof 2 6246 Altishofen Displays In Case of any defect (bzw. DOA) within the warranty period please contact Repag Service phone +41 41 784 30 11 GmbH directly. e-mail [email protected]

Mobile Address for warranty returns In case of any defect on arrival (DOA) please contact LG Electronics directly. (Displays) Repag Service GmbH Im Schlossacher 17 8600 Dübendorf

phone 0900 575 858 (1.49sfr/min.) e-mail [email protected]

Address for DOA returns (Mobile) Mobiletouch AG Spinnerei-Lettenstrasse 8192 Zweidlen

phone 0840 303 303 e-mail [email protected]

Defect within warranty period

Optical Drives Address for warranty returns In case of any defect within the warranty period please issue an RMA via IM Online under INGRAM MICRO GmbH «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Distribution Center Gäuerhof 2 6246 Altishofen Standard warranty period ______2 years phone +41 41 784 30 11 e-mail [email protected] Displays

Monitors ______3 years «swap-service» Address for warranty returns (Displays) Hotel TV ______2 years «send-in» Repag Service GmbH

Im Schlossacher 17 Digital Signage ______2 years «send-in» 8600 Dübendorf

phone 0900 575 858 Mobile (1.49sfr/min.) In case of any defect within the warranty period please contact LG Electronics directly. e-mail [email protected]

Address for warranty returns (Mobile) Mobiletouch AG Spinnerei-Lettenstrasse 8192 Zweidlen

phone 0840 303 303 e-mail [email protected]

For further information please visit: http://www.lgelectronics.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: https://www.lifeproof.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly

For further information please visit https://www.linksys.com/ch/support/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Please contact INGRAM MICRO GmbH for further details about the products from: Gäuerhof 2 Revoltec, Chieftec, 3R Systems 6246 Altishofen

phone +41 41 784 30 11 Standard warranty period ______1-2 year(s) fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.listan.com/en/brands

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen Optical Disc Devices ______2 years SSD ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 Warranty conditions e-mail [email protected] Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Support http://www.liteonit.eu/de/support-service/supportservice.html

For further information please visit: http://www.linteon.eu

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty conditions phone +41 41 784 30 11 Defective products qualified for warranty will be credited (no repair). fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.logitech.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen All products (except batteries) ______3 years Batteries ______1 year phone +41 41 784 30 11 fax +41 41 784 30 21 Warranty conditions e-mail [email protected] Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Important note LSI strongly recommends to contact the LSI customer‘s support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or dealer.

Support http://www.lsi.com/support/Pages/submitsupportrequest.aspx

For further information please visit: http://www.lsi.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.m-cab.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

P-Serie ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 G-Serie ______3 years e-mail [email protected]

Dual/Triplehead ______2 years

XTO-Serie ______2 years

For further information please visit: http://www.matrox.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.maxell.eu

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

MC TECHNOLOGIES Support phone +49 511 67 69 99

Defect within warranty period

phone +41 41 784 30 11 Support fax +41 41 784 30 21 https://www.mc-technologies.net/de/Support/ e-mail [email protected]

MC TECHNOLOGIES Support phone +49 511 67 69 99

For further information please visit: http://www.mc-technologies.net

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.mcafee.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

MEDION Support phone 0848 33 33 32

Defect within warranty period

phone +41 41 784 30 11 Support fax +41 41 784 30 21 http://www.medion.com/ch/de/service/garantie/ e-mail [email protected]

MEDION Support phone 0848 33 33 32

For further information please visit: http://www.medion.com/ch

RMA - Meraki

You must have MERAKI SO Number and Tracking Nr. If you dont find it please contact our Cisco-Team under [email protected]

Meraki RMA goes directly over the below link. https://meraki.cisco.com/support DOA must be reported to Meraki within 30 Days after purchase.

MERAKI Support https://meraki.cisco.com/support

For further information please visit: https://meraki.cisco.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.microfocus.com/de-de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Memory ______10 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.crucial.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Important note phone +41 41 784 30 11 A RMA approval from Microsemi is necessary, prior to apply for RMA and send back to fax +41 41 784 30 21 distributor or dealer. e-mail [email protected]

Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Support https://storage.microsemi.com/de-de/support/

For further information please visit: https://storage.microsemi.com/de-de

Box products & Hardware / PC Accessoires Defect within warranty period Address for DOA returns In case of any defect within the warranty period please issue an RMA via IM Online under INGRAM MICRO GmbH «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly Distribution Center Gäuerhof 2 Standard warranty period ______2 years 6246 Altishofen

phone +41 41 784 30 11 e-mail [email protected] Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

Microsoft Surface

Return DOA (Dead On Arrival) for Surface – Devices DOA return can be submitted within 30 days from purchase date. (end user invoice) If the end user wants to replace the defective device, he must place another order with the reseller. Reseller then needs to contact Ingram (distributor) Please send the defect description, such as the relevant invoice to our RMA-Team. [email protected]

Standard RMA for Surface – Devices Service requests after 30 days from purchase (end user invoice) must be submitted by the end user or reseller (on behalf of the end user) via Microsoft directly.

How can I submit a service request? Klick on the link bellow and follow the steps required to submit your service request for Business customers. TIP: You can/should run the Surface Diagnostic Toolkit for Business (SDT), before contacting the support. This might help to solve the issue before sending your device to Microsoft. https://docs.microsoft.com/de-DE/surface/contact-surface-support?tabs=online

RMA for Accessories All in-box accessories such as Surface accessories that are sold separately are covered under the limited warranty of 2 years. We will replace your defected accessory with a new one. You don’t have to return it via RMA and the affected accessory can be disposed properly. Please contact the Microsoft Surface Product Manager directly: [email protected]

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Motorola under: http://www.motorola.com/support/warrantyselector

Standard warranty period ______1 year

For further information please visit: http://www.motorola.de

Defect on arrival (DOA)

Defect within warranty period

In case of any warranty issues please contact Mobiletouch AG directly. Address for warranty returns Mobiletouch AG Spinnerei-Lettenstrasse Standard warranty period ______2 years Riverside 8192 Zweidlen phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Support www.motorola.de

For further information please visit: http://www.motorola.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Mainboard ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.msi-technology.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.ncr.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact NEC under: http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1

Defect within warranty period

In case of any defect within the warranty period please contact NEC under: http://www.nec-display-solutions.com/p/de/de/fl/repreq/support/repairrequest.html?e=e2s1

For further information please visit: http://www.nec-display-solutions.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Netgear Support phone 0848 000 195

Defect within warranty period

Support phone +41 41 784 30 11 http://support.netgear.de/for_business/ fax +41 41 784 30 21 http://support.netgear.de/for_home/default.aspx e-mail [email protected]

Defect harddisk only (chassis hardware is still working): Netgear Support Please adress Netgear directly: 0848 000 195 phone 0848 000 195

For further information please visit: http://www.netgear.com

Defect on arrival (DOA)

Defect within warranty period

In case of any defect within the warranty period please contact NimbleStorage according to your service contact information: http://www.nimblestorage.com/support

For further information please visit: http://www.nimblestorage.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Mobiletouch AG directly. Address for DOA returns Mobiletouch AG Spinnerei-Lettenstrasse Riverside 8192 Zweidlen

phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

Defect within warranty period

phone 0840 303 303 fax +41 52 234 03 99 e-mail [email protected]

For further information please visit: http://www.nokia.ch

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.nomadesk.com/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.nonda.co

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.norton.com

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.nuance.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Shield Products ______2 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.nvidia.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Power supply ______3 or 5 years phone +41 41 784 30 11 (depending on product) fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.ocztechnology.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact OKI directly. Address for DOA returns Coma Services Faults upon receipt within 30 days. c/o Polysys Weierscherstrasse 12 8184 Bachenbülach

phone +41 56 648 81 81 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact OKI directly. Address for warranty returns OKI Hotline In the event of problems with OKI appliances, which may develop a problem outside of the DE phone +41 61 827 94 81 warranty period, please call the Service Hotline. FR phone +41 61 827 94 82 IT phone +41 61 827 94 73 e-mail [email protected] Laserprinter ______2 years

Accessories Address for DOA returns for Toner Toner, Miscellaneous accessories ______1/2 year INGRAM MICRO GmbH Distribution Center Supplies ______lifetime Gäuerhof 2

6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.oki.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Faults upon receipt within 30 days. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Olympus directly. Address for warranty returns Olympus Support phone 0800 6710 83 00 Standard warranty period ______1 year

Support http://www.olympus.ch/site/de/c/cameras_support/contact/contact_form/supportform.do

For further information please visit: http://www.olympus.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.opticon.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Batteries ______18 months phone +41 41 784 30 11 fax +41 41 784 30 21 Thecus NAS ______2 - 3 years e-mail [email protected]

Support https://support.originstorage.com/hc/en-gb

For further information please visit: http://www.originstorage.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.otterbox.com

Defect on arrival (DOA)

Defect within warranty period

In case of any warranty issues please contact Electronic Services Schweiz directly. Address for warranty returns Electronic Services Schweiz Bahnhofstrasse 66 Standard warranty period ______2 years 5605 Dottikon phone +41 56 508 08 09 Support e-mail [email protected] www.palmsupport.zendesk.com/hc/en-us

For further information please visit: www.palm.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

PARTNER TECH Support phone +49 40 450 635-0

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Support 6246 Altishofen http://partner-tech.eu/service-support/support/ phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

PARTNER TECH Support phone +49 40 450 635-0

For further information please visit: http://partner-tech.eu

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.panasonic.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact the support site on www.philips.com. Address for DOA returns Philips Hotline phone +41 22 310 21 16

Defect within warranty period

In case of any defect within the warranty period please contact the support site on Address for warranty returns www.philips.com. Philips Hotline phone +41 22 310 21 16

Business monitor (P / B / S Line) ______3 years «swap service» Address for reparation returns Sertronics AG Consumer monitor Fegistrasse 5 (C / E / X / V Line) ______2 years «pickup,repair&return» 8957 Spreitenbach

phone +41 56 417 71 11

Sertronics AG route des Avouillons 4 1196 Gland / VD

phone +41 22 364 77 50

For further information please visit: http://www.philips.com

Defect on arrival (DOA)

For Headsets / Calisto Speakers In any case of defect products, Poly will replace the device directly. Register or sign in and Request Replacement: https://www.plantronics.com/us/en/support/warranty-service

End customers who register the exchange will receive a pre-exchange from Poly. For replacement or repair, Poly will arrange for DHL to collect the product. Further instructions will then be sent by e-mail

Standard warranty period (Plantronics Device) ______2 years

Defect within warranty period

Poly Voice / Video / Infrastructure In any case of defect products, sign in on: https://support.polycom.com/content/support.html

Create a new service request on button Service Request Center. For replacement or repair, Poly will arrange for DHL to collect the product. Further instructions will then be sent to you by e-mail

Warranty terms: https://support.polycom.com/content/dam/polycom-support/global/service-policies/polycom- product-warranty.pdf

For further information please visit: https://support.polycom.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen Optical Disc Devices ______2 years SSD ______5 years phone +41 41 784 30 11 fax +41 41 784 30 21 Warranty conditions e-mail [email protected] Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Important note: Plextor Fast Warranty Service In case of a defective Plextor product, you can obtain the fast and free of charge collect-and- return service by Plextor directly.

If, for any reasons, you can not use the collect-and-return service from Plextor, apply for an RMA described below.

Support http://www.plextor-digital.com/index.php/en/Fast-Warranty-Service/fast-warranty-service.html

For further information please visit: http://www.plextor.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.pln-tec.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen All products, depending on product class 2-3 years from date of purchase. phone +41 41 784 30 11 Warranty conditions fax +41 41 784 30 21 Defective products qualified for warranty will be either replaced by a new product or credited e-mail [email protected] (no repair).

Support http://www.pny.eu/s/Support/

For further information please visit: http://www.pny.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.powercolor.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Primera Support phone +49 611 92 77 70 Defect within warranty period

Support phone +41 41 784 30 11 http://primera.eu/de/formulare/support.html fax +41 41 784 30 21 e-mail [email protected]

Primera Support phone +49 611 92 77 70

For further information please visit: http://www.primera.eu/de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.projectascreens.de

Defect on arrival (DOA)

All warranty, service and replacement cases are handled directly by Promise Technology. Address for DOA returns In case of any defect on arrival (DOA) please contact the PROMISE Technology support. PROMISE Technology Germany Europaplatz 9 Support 44269 Dortmund / Germany http://www.promise.com/de/Support phone +49 231 56 76 48 10 e-mail [email protected]

Defect within warranty period

In case of any defect withing the warranty period: Address for warranty returns All warranty, service and replacement cases are handled directly by PROMISE Technology. PROMISE Technology Germany In case of any defect within the warranty period please contact the Promise Technology Europaplatz 9 support. 44269 Dortmund / Germany

phone +49 231 56 76 48 10 Standard warranty period ______2 years e-mail [email protected]

Support http://www.promise.com/de/Support

For further information please visit: http://www.promise.com/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 All products expect Enterprise ZFS NAS ______2 years 6246 Altishofen depending on product class and optional warranty extensions. phone +41 41 784 30 11 Enterprise ZFS NAS ______5 years fax +41 41 784 30 21 with 3 years QNAP advanced replacement service, from date of purchase e-mail [email protected]

Warranty conditions Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Important note QNAP strongly recommends to contact the QNAP customer's support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or QNAP.

RMA options Customers can choose to handle an RMA directly via QNAP support (Netherlands), or to return defective units to INGRAM MICRO for a credit note (no repair). • If you choose to handle an RMA directly with QNAP, please visit www.qnap.com for further information and instructions. • If you choose to handle an RMA via INGRAM MICRO and return for credit, the follwing amounts of credit will be refunded: Devices with a 2 years limited vendor warranty, within: 1st year 100% / 1st half of 2nd year 75% / 2nd half of 2nd year 50% Devices with a 3 years limited vendor warranty, within: 1st year 100% / 2nd year 75% / 3rd year 50%

For further information please visit: http://www.qnap.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Quantum under: http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx

Defect within warranty period

In case of any defect within the warranty period please contact Quantum under: http://www.quantum.com/ServiceandSupport/WarrantyInformation/Index.aspx

For further information please visit: http://www.quantum.com

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.quark.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Support phone +41 41 784 30 11 https://ruggear.zendesk.com/hc/de/requests/new fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: https://ruggear.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.sam-as-a-service.de

Defect on arrival (DOA)

Samsung IT Products Address for DOA returns In case of any defect on arrival (DOA) please contact Samsung under: Samsung Support (B2B Hotline) [email protected] Phone 0800 249 2 249 e-mail Faults upon receipt within 7 days (7 days for enduser, 30 days for resellers). [email protected] m

Samsung Galaxy Tablets / Mobilephones In case of any defect on arrival (DOA) please contact Mobiletouch AG under: [email protected]

Mobiletouch AG | Spinnerei-Lettenstrasse | Riverside | 8192 Zweidlen Hotline 0840 303 303, Fax 052 234 03 99

Defect within warranty period

Samsung IT Products Address for warranty returns In case of any defect within the warranty period please contact Samsung under: Samsung Support (B2B Hotline) [email protected] Phone 0800 249 2 249 e-mail Please check the warranty period on the Samsung support page [email protected] Deutsch: http://www.samsung.com/ch/support/warranty/ m Francais: http://www.samsung.com/ch_fr/support/warranty/

For warranty registrations the following information is needed: Modell code, serial number, purchase receipt phone contact center: 0848 726 78 64 oder B2B Hotline 0800 249 2 249 additional information: http://www.samsung.com/ch/info/contactus.html

Samsung Galaxy Tablets / Mobilephones In case of any defect within the warranty period please contact Mobiletouch AG under: [email protected] mobiletouch ag | Spinnerei-Lettenstrasse | Riverside | 8192 Zweidlen Hotline 0840 303 303, Fax 052 234 03 99

For further information please visit: http://www.samsung.ch

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA by following the link to IM Service Address for DOA returns http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA by following the link to Address for warranty returns IM Service http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Samsung SSD 6246 Altishofen 840 EVO ______3 years 840 PRO ______5 years phone +41 41 784 30 11 850 EVO ______5 years fax +41 41 784 30 21 (or 75 TBW on 120 GB and 250 GB / 150 TBW on 500 GB and 1 TB) e-mail [email protected] 850 PRO ______10 years (or 150 TBW)

Samsung ODD ______2 years

For further information please visit: http://www.samsung.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

FirePro graphic card ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.sapphirepgs.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please open an RMA under www.ingrammicro- Address for DOA returns service.ch or contact INGRAM MICRO GmbH directly. www.ingrammicro-service.ch

phone +41 41 784 30 11 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please open an RMA under Address for warranty returns www.ingrammicro-service.ch or contact INGRAM MICRO GmbH directly. www.ingrammicro-service.ch

phone +41 41 784 30 11 Accessories (Adapter) ______2 years e-mail [email protected]

Graphic card ______2 years

Mainboard ______2 years

Mini PC ______2 years

Support http://www.sapphiretech.com/support.asp?lang=deu

For further information please visit: http://www.sapphiretech.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.schnepel.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at Distribution Center INGRAM MICRO GmbH. Gäuerhof 2 Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of 6246 Altishofen your purchasing price. If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM phone +41 41 784 30 11 MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, fax +41 41 784 30 21 taking it as base for the credit note calculation e-mail [email protected]

Desktop Storage BarraCuda, Desktop HDD, Barracuda or Barracuda Green ___ 2 years

Notebook Storage BarraCuda, Laptop HDD, Laptop Thin HDD, Laptop Ultrathin HDD, Momentus or Momentus Thin ______2 years

Desktop Storage & Notebook Storage Performance Barracuda XT and Momentus XT ______3 years

Desktop Storage & Notebook Storage Performance – SSHD and BarraCuda Pro BarraCuda Pro, FireCuda, Desktop SSHD, Laptop SSHD or Laptop Thin SSHD ______3 years

Consumer Electronics IronWolf, SkyHawk, Surveillance HDD, Video 2.5 HDD, Video 3.5 HDD, SV35 Series, Pipeline HD, Pipeline HD Mini or NAS HDD ______3 years IronWolf Pro ______5 years

Nearline Enterprise Capacity 3.5 HDD, Capacity 2.5 HDD, NAS HDD, Constellation ES or Constellation Series ______5 years Constellation CS/Terascale HDD/Archive HDD8 ______3 years

Mission Critical Enterprise Performance 15K HDD, Enterprise Performance 10 K HDD, Sawio or Cheetah ______5 years

SDD Products Enterprise SATA SSD, 600 Pro SSD or 1200 SSD ______5 years 600 SSD ______3 years Pulsar.2 Series ______5 years

SDD Enterprise – NVMe Nytro XF1400 SSD, XM1440 SSD, XF1230 or XP7102 ______5 years

Nytro Accelerated Solutions Products Nytro WarpDrive or XP6200 Series ______3 years Nytro XP6300 or XP6500 Series ______5 years

Seagate Consumer – Product Line / Segment Barracuda 3.5" kit, XT 3.5” kit, Desktop HDD kit, Laptop HDD kit, Momentus 2.5" kit or XT 2.5" ______2 years

Internal Drive Kits Game Drive for PlayStation, NAS HDD kit or Surveillance HDD kit ______3 years Laptop SSHD kit, Desktop SSHD kit or Game Drive for PlayStation (SSHD) ______5 years

External Drives ______1, 2 or 3 years

Network Attached Storage ______3 years

Consumer Network Attached Storage Personal Cloud, Seagate Personal Cloud 2-Bay, Seagate Central or GoFlex Home ______2 or 3 years

Mobility Wireless, Wireless Plus or GoFlex Satellite ______2 or 3 years

GoFlex Cinema ______2 years

Serialized Accessories ______90 days or 1 year

Non-Serialized Accessories ______90 days

LaCie d2 Family ______3 years

LaCie d2 Family – 8TD ______5 years

Porsche Design und Mobile Family ______2 years

Rugged Family LaCie Rugged® USB-C Mobile Drive, Rugged Mini, Rugged Triple or RuggedKey ______2 years Thunderbolt, RAID Thunderbolt or Thunderbolt SSD ______3 years

Specialty Family Cloudbox, Culbuto, PetiteKey or FUEL ______3 years Chromé or XtremKey ______5 years

Big Family big Thunderbolt 2, 2big Quadra, 4big Quadra, 5big Thunderbolt 2, 8big Rack Thunderbolt 2, 8big Rack Thunderbolt 2 Enterprise or Little Big Disk Thunderbolt ______2 years 8big Rack Thunderbolt 2 Enterprise (LAC9000598U, LAC900598EK, or LAC9000598AS), 16TB 2big Thunderbolt 2 (STEY16000100, STEY16000200, or STEY16000300), 8TB LaCie 2big Spare Drive (STEY8000400), 8big Rack Thunderbolt 2 (LAC9000598U, LAC9000615U, LAC9000598EK, LAC9000615EK, LAC9000598AS, or LAC9000615AS5 ______5 years

Lyve Consumer Products ______1 year

Maxtor Consumer Products ______3 years

For further information please visit: http://www.seagate.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For Technical Support: https://www.seagullscientific.com/support/technical-support

For further information please visit: https://www.seagullscientific.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.seiko-instruments.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Sharkoon Support e-mail [email protected]

For further information please visit: http://www.sharkoon.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Barbone ______2 years 6246 Altishofen (Important: Please send only empty barbones!) phone +41 41 784 30 11 Power supply ______2 years fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.shuttle.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: https://www.skykick.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Standard warranty period ______2 years 6246 Altishofen Standard warranty period after 30.07.2018 ______3 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.snom.com/de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.socket.net

Defect on arrival (DOA)

Accessories / USB Sticks and SD Cards Address for DOA returns INGRAM MICRO GmbH In case of any defect on arrival (DOA) please issue an RMA via IM Online under Distribution Center «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Gäuerhof 2 6246 Altishofen Mobile phones phone +41 41 784 30 11 In case of any defect on arrival (DOA) please contact Sony directly. fax +41 41 784 30 21 e-mail [email protected]

Address for DOA returns (mobile) Bachmann AG Spichermatt 17 6370 Stans

phone +41 41 619 76 76 e-mail [email protected]

Defect within warranty period

Accessories / USB Sticks and SD Cards Address for warranty returns INGRAM MICRO GmbH In case of any defect within the warranty period please issue an RMA via IM Online under Distribution Center «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Gäuerhof 2 6246 Altishofen If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, phone +41 41 784 30 11 taking it as base for the credit note calculation. fax +41 41 784 30 21 e-mail [email protected]

Accessories ______2 years R-Series/ Style ______2 years SONY Support External HDD/SSD ______3 years http://www.sony.ch/support/de/hub U-series/MACH ______5 years /prd-rme SD/Micro SD ______5 years Micro/Pro Duo/Duo ______5 years

Pro-HG Duo HX ______10 years Battery/Battery Charger/Smartphone charger, Address for warranty returns (mobile) VHS,8 mm, mini-DV, Blu-Ray Disc, CD-R/RW, DVD-R/RW ___ no warranty Bachmann AG Spichermatt 17 6370 Stans For further information please visit: http://www.sony.ch phone +41 41 619 76 76 e-mail [email protected]

Mobile phones

In case of any defect within the warranty period please contact Sony directly.

Mobile phones ______2 years Accessories ______2 years

For further information please visit: http://www.sonymobile.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Hardware 6246 Altishofen Standard warranty period ______1 year phone +41 41 784 30 11 Software ______no warranty fax +41 41 784 30 21 e-mail [email protected] Accessories Standard warranty period ______1 years

For further information please visit: http://www.playstation.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.spectralink.com/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.starmicronics.com/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

StarTech.com Support https://www.startech.com/ch/

For further information please visit: https://www.startech.com/ch/

A) SUPERMICRO Components

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please open an RMA case by following the link to IM Service.

IM Service http://www.ingrammicro-service.ch Go to menu «Contact» (Kontakt/Nous contacter/Contatto) and fill in and send the form.

Supermicro Support https://www.supermicro.com.tw/support/index.cfm

Defect within warranty period

In case of any defect within the warranty period please open an RMA case by following the link to IM Service.

IM Service http://www.ingrammicro-service.ch Go to menu «Contact» (Kontakt/Nous contacter/Contatto) and fill in and send the form.

Standard warranty period ______3 years

Supermicro Support https://www.supermicro.com.tw/support/index.cfm

For further information please visit: https://www.supermicro.com

B) SUPERMICRO / BOSTON Systems (Built-to-order, complete systems)

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Boston under: phone +49 89 90 90 199 54 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Boston under: phone +49 89 90 90 199 54 e-mail [email protected]

Standard warranty period ______3 years (bring-in)

Additional warranties and Service Licence Agreements (SLA) Individual, please refer to your SLA documents, purchased seperately

For further information please visit: https://www.boston-it.de/

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.suse.com

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.symantec.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Tandberg Data under: http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/

Defect within warranty period

In case of any defect within the warranty period please contact Tandberg Data under: http://www.tandbergdata.com/emea/index.cfm/contact/contact-support/

Warranty periods All products (except cables), depending on product class and optional service levels (where available): at least one year from purchasing date.

For further information please visit: http://www.tandberg.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Standard warranty period ______2 years 6246 Altishofen notebook carrying cases ______lifetime phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Targus Support phone +49 211 6579 1151

For further information please visit: http://www.targus.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Electronic Services Schweiz directly. Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon phone +41 56 508 08 09 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Electronic Services Schweiz directly. Electronic Services Schweiz Bahnhofstrasse 66 5605 Dottikon Standard warranty period ______2 years phone +41 56 508 08 09 e-mail [email protected] Support https://www.tcl.com/de/de/service-support-mobile.html

For further information please visit: https://www.tcl.com/de/de.html

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

European Technical Support phone EN +44 207 660 01 76 phone DE +49 89 89 74 542 44 phone FR +33 1 70 48 00 13 phone IT +39 02 38 59 11 95

For further information please visit: https://www.technaxx.de/support/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA by following the link to Address for warranty returns IM Service: http://www.ingrammicro-service.ch or contact INGRAM MICRO GmbH. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Warranty periods 6246 Altishofen All products, depending on product class: 2-5 years from date of purchase phone +41 41 784 30 11 Warranty conditions fax +41 41 784 30 21 Defective products qualified for warranty will be either repaired or replaced by a new product. e-mail [email protected]

Support http://www.thecus.com/sp_tech.php

Important note THECUS strongly recommends to contact the THECUS customer's support helpdesk in order to avoid unnecessary freight and costs, prior to apply for RMA and send back to distributor or dealer.

For further information please visit: http://www.thecus.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

THEODOROU Support phone +30 210 669 09 00

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Support 6246 Altishofen https://www.labels-ribbons.com/en/contact-us phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

THEODOROU Support phone +30 210 669 09 00

For further information please visit: https://www.labels-ribbons.com/en/products/printokit

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty period ______2 years Thermaltake Contact Case Fan (Computer Case), Liquid Cooling System (Computer Case), LCD Display http://my.thermaltake.com/ (Media Case), Power Supply (Computer Case), Litepower Series PSU. ctGeneral.aspx Air Cooler: CPU-, TR2-, VGA-, H.D-, Notebook-, Chipset / Memory-, Cooler-Series. Liquid Cooling Systems: DIY L.C.S. & Upgrade-Series. 2.5" Storage, 3.5" Storage, TT eSports Contact 5.25" Storge, LAN / RAID, Accessory. Fans: LED, VR Control, Combo, Standard, UV, Mobile, http://my.ttesports.com/ctGeneral.aspx Slot. Accessory: Keyboard & Mouse Pad, Drive Bay, Case Mod. TT eSports: Gaming Mouse, Gaming Keyboard, Gaming Headset

Warranty period ______3 years Computer Case: All. Power Supply: Laptop Adapter, Smart Series, TR2 Power, Purepower Series

Warranty period ______5 years Power Supply: Toughpower, EVO_blue

Warranty period ______7 years Power Supply: Tougpower Grand, Toughpower DPS G & Toughpower DPS Series

Warranty period ______10 years CPU Cooler: Frio Extreme

More information about the Thermaltake warranty: http://my.thermaltake.com/csWarranty.aspx

More information about the TT eSports warranty: http://my.ttesports.com/csWarranty.aspx

For further information please visit: http://www.thermaltake.com | http://ttesports.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

HERSTELLER Support phone +49 2871 27 22 90 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

TIS Support phone +49 2871 27 22 90 e-mail [email protected]

For further information please visit: www.tis-gmbh.de

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact TomTom under: https://de.support.tomtom.com/app/contact

Defect within warranty period

In case of any defect within the warranty period please contact TomTom under: https://de.support.tomtom.com/app/contact

For further information please visit: http://www.tomtom.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Toshiba under: Address for DOA returns http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/ Computacenter AG Riedstrasse 14 CH-8953 Dietikon

phone 0840 870 870 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Toshiba under: Address for DOA returns http://ch.computers.toshiba-europe.com/innovation/de/generic/KONTAKT/ Computacenter AG Riedstrasse 14 CH-8953 Dietikon Notebooks Satellite ______1 year «bring-in» phone 0840 870 870 Quosmio ______1 year «bring-in» e-mail [email protected] Satellite Pro ______1 year «bring-in» Tecra ______1 year «pick-up» Portège ______3 year «bring-in» Netbook ______1 year «bring-in»

Tablets ______2 year «bring-in»

Reliability warranty http://www.toshiba.ch/innovation/de/generic/reliability/

For further information please visit: http://www.toshiba.ch

Defect on arrival (DOA)

TOSHIBA HDD/SSD Address for DOA returns INGRAM MICRO GmbH In case of any defect on arrival (DOA) please issue an RMA via IM Online under Distribution Center «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

TOSHIBA HDD/SSD Address for for warranty returns INGRAM MICRO GmbH In case of any defect within the warranty period please issue an RMA via IM Online under Distribution Center «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. Gäuerhof 2 6246 Altishofen

All Retail and Bulk HDDs & SSDs have a 2 years warranty, beginning with the date of phone +41 41 784 30 11 purchase at INGRAM MICRO GmbH. fax +41 41 784 30 21 e-mail [email protected] Credit Notes are based on the actual price for the HDD, SSD or its replacement, but at a maximum of your purchasing price.

If the product has longer limited warranty from the vendor, but is over the 2 year INGRAM MICRO warranty: INGRAM MICRO will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation.

Enterprise Drives have a 5 years warranty which will be credited through the full 5 years at the current market price.

Warranty period ______2 years

DT01ACAxxx, MD04ACAxxx, DT01ABAxxxV (THNSNSxxxG/BSP/CSP/MCP, THNSNCxxxG/BSJ/AMJ/MMJ) External HDD’s & retail Units

Warranty period ______3 years

MD03ACAxxxV, MC04ACAxxxE, MKxx76GSX, MKxx61GSY/N, MQ01/ABDxxx/ABFxxx/ACFxxx/ABB200, MQ02ABFxxx, MKxx76GSXZ, MK8050GACY, MK1060GSCX, MKxx61GSYB, MQ01ABDxxxH, MQ01ABFxxxH, HNSNHxxxG/BST/CST/MCT/xNT, THNSNJxxxW/BST/CST/MCT/CNT, THNSNJxxxG/BSU/CSU/MCU/xNU

Warranty period ______5 years

MKxx01TRKB, MKxx02TSKB, MG03/SCAxxx/ACAxxx, MG04/SCAxxxx/ACAxxxx, MKxxx1GRRB, MB/F/E2xxxRC, MBF2xxLRC#LF, AL13SELxxx, AL13SEBxxx, AL13SXBxxx, PX02/SMFxxx/SMB160/SSFxxx/SSB080, PX03/SNFxxx/SNB160/SVFxxx/SVB160, THNSNJxxxPCS3

For further information please visit: http://www.toshiba.ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

TP-LINK Support phone DE +41 848 800998 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

TP-LINK Support phone DE +41 848 800998 e-mail [email protected]

For further information please visit: http://www.tp-link.com.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Memory card ______30 years phone +41 41 784 30 11 fax +41 41 784 30 21 Memory ______30 years e-mail [email protected]

SSD ______3 years

Card reader ______2 years

Hard disk ______3 years

For further information please visit: http://www.transcend.de

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.trendmicro.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.tycoelectronics.com

Freight Damage for Physical Defect

a. First Contact: Reject the shipment if obvious during delivery. If not, if hidden defect, please Address for DOA returns contact Ingram Micro Customer Service immediately to start claim procedure for freight INGRAM MICRO GmbH damage and to receive replacement or credit for physical damage (severe dents and damage). Distribution Center Gäuerhof 2 b. Period: ASAP 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

DOA Management / Warranty Management for Electrical issue or mechanical issue

a. First Contact: V7 Technical Support. The issue maybe easily resolved by troubleshooting Address for warranty returns and providing maintenance / installation guides. INGRAM MICRO GmbH b. Period: 2 years (Manufacturer’ warranty for manufacturing defect) Distribution Center Gäuerhof 2 V7 Technical Support Contact 6246 Altishofen Email: [email protected] UK Tel: 020 8610 7999 (M-F, 8:30a -4:30p GMT, excluding holidays). phone +41 41 784 30 11 DE Tel: 089 2620 7559 (M-F, 9:30a – 5:30p CET, excluding holidays). fax +41 41 784 30 21 US Tel: 800.289.9686 (M-F 9:00a – 8:00p EST, excluding holidays). e-mail [email protected]

Contact V7 Technical support to log a case and provide the following information:

Product Information: Product Number: Serial Number: Purchase Date: Issue Description:

Attach proof of purchase and image of defect if possible.

Customer Information: Name: Phone Number: Email Address: Address to send service parts:

If V7 Technical Support team determines that the issue cannot be fixed, then V7 technical support will provide written confirmation that product has defect under warranty, and end-user or reseller will then need to contact their seller for exchange/credit and use V7 technical support’s email authorization to approve RMA for return to distributor.

b. Period: 2 years (Manufacturer’ warranty for manufacturing defect)

3) RMA Request (after V7 confirms hardware defect under warranty) from Reseller

a. Contact: Ingram Micro In-Country Customer Service

Provide the following:

1) Product Information: Product Number: Serial Number:

2) Proof of Purchase: Purchase Date: Issue Description: Invoice #:

3) V7 Approval Email: Once all the above information is provided, IM Customer Service will issue RMA so reseller can return the defective units to Ingram Micro.

Return-to-Vendor Information / Process for Europe IM Customer Service can further request Credit from Ingram Micro S.r.l upon collection of defective unit when they are ready to be returned to vendor. Ideally, this needs to be consolidated for period of 6 month or if units are more than 15 units (approx. 1 pallet).

Pier Paolo Cangiano Ingram Micro Srl, Brand Manager for V7 Cleanium Email: @Cangiano, Pier Paolo

Return-to-Vendor Information / Process for rest of the world (US, CA, MX, Peru, AU, NZ etc) IM Customer Service can further request Credit from Ingram Micro Inc. (V7) upon collection of defective unit when they are ready to be returned to vendor. Ideally, this needs to be consolidated for period of 6 month or if units are more than 15 units (approx. 1 pallet).

Amit Khajanchi Ingram Micro Product, Sr. Manager Operations & Services Email: @Khajanchi, Amit

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 More information about the Verbatim warranty: fax +41 41 784 30 21 http://www.verbatim.com/warranty/ e-mail [email protected]

Verbatim Contact http://www.verbatim.de/de/contact/

For further information please visit: http://www.verbatim.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Vertiv under: Address for warranty returns https://www.vertivco.com/de-emea/support/WarrantyInfo VERTIV Support phone 0800 556 192

For further information please visit: https://www.vertivco.com

Box products

In case of any defect on arrival (DOA) please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Software Team: [email protected]

For further information please visit: http://www.veritas.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact ViewSonic directly. Address for DOA returns ViewSonic Support

phone +49 821 45 05 73 83 [email protected]

Defect within warranty period

Service Address for warranty returns https://www.viewsonic.com/de/support/warranties/switzerland/ ViewSonic Support

phone +49 821 45 05 73 83 Online Eingabe [email protected] https://www.viewsonic.com/de/support/inquiry/

Wenn ihr oder der Kunde es eingibt bekommt ihr eine Ticketnummer zurück.

Sollte was sein bitte mir diese Nummer senden.

Telefon 00800-77722202 (Gebührenfreie Rufnummer)

Auf der Webseite des Herstellers steht, mit welchen Betriebssystemen das Modell kompatibel ist: Mac und Windows. https://www.viewsonic.com/de/products/lcd/VG2719.php

Sollte das Display beschädigt sein, kann der Kunde diesen gerne für eine RMA per ViewSonic anmelden. Ansonsten den Fall direkt mit ViewSonic abklären.

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.vogels.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

WACOM Support phone +41 44 212 28 18

Defect within warranty period (2 years )

For Displays and Tablets Address for warranty returns In case of any defect within the warranty period please issue an RMA via WACOM under: INGRAM MICRO GmbH Distribution Center http://wacom.com/de-ch/support/contact-support Gäuerhof 2 6246 Altishofen Afterwards please issue an RMA via IM Online with the received WACOM RMA no. under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected] All other WACOM products (Bamboo Spark, Signature, Stylus and Accessories) In case of any defect within the warranty period please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. WACOM Support phone +41 44 212 28 18

Support http://wacom.com/de-ch/support/contact-support

For further information please visit: http://wacom.com/en-ch

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at Gäuerhof 2 INGRAM MICRO GmbH. 6246 Altishofen

Enterprise Drives RE and SE Serie ______5 years

Desktop Drives WD Black, WD Raptor X, WD RED, WD Purple, WD AV _____ 3 years WD Blue, WD Green ______2 years

NAS WD Sentinal DS ______2 years WD Sentinal DX ______3 years WD Sentinal RX ______3 years

Small Office Storage Server ______3 years

Mobile Drives WD Black ______5 years Value Line Desktop Drives ______EOL

Networking ______2 years

CE Drives ______3 years

External Drives 5 years My Passport Elite, My Passport Studio 3 years WD ShareSpace™, My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, MyBook Elite, My Book Studio, My Book Live 2 years WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire, My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0, WD Passport Pocket Drive, WD Passport (all colors), My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge

For further information please visit: http://www.wdc.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact ALSO Schweiz AG directly. Address for DOA returns Elser.Swiss Electronic Services Swiss Bahnhofstrasse 66 5605 Dottikon

Tel: +41 56 508 08 09 Fax: +41 56 290 04 91 [email protected]

Defect within warranty period

In case of any warranty issues please contact ALSO Schweiz AG directly. Address for warranty returns Elser.Swiss Electronic Services Swiss Standard warranty period ______2 years Bahnhofstrasse 66 5605 Dottikon

Tel: +41 56 508 08 09 Fax: +41 56 290 04 91 [email protected]

For further information please visit: www.ch-de.wikomobile.com/

Defect on arrival (DOA)

In case of any defective cases please contact the Xerox Hotline. Address for DOA returns Xerox Hotline Xerox will exchange or repair the product ON-SITE and not via the local IM Affiliate. DE phone +41 43 299 90 00 The faulty product may not touch the IM Affiliate warehouse! FR phone +41 43 299 90 01 IT phone +41 43 299 90 02

Transport damages INGRAM MICRO GmbH Distribution Center Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Xerox directly. Address for warranty returns Xerox Hotline DE phone +41 43 299 90 00 Laser and Ink ______1 year «on-site» FR phone +41 43 299 90 01 IT phone +41 43 299 90 02 There is the possibility to extend the warranty.

For further information please visit: http://www.xerox.ch

Supplies

In case of any defect on arrival (DOA) or Warranty case please issue an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly.

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Power supply ______2 years phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

For further information please visit: http://www.xfxforce.com

Defect on arrival (DOA)

Products purchased from Ingram Micro GmbH Address for DOA returns In case of any defect on arrival (DOA) please contact Ingram Micro GmbH directly. Ingram Micro GmbH Distribution Center Gäuerhof 2 6246 Altishofen

Sertronics AG Products purchased elsewhere than from Ingram Micro GmbH Linderächerstrasse 1 In case of any defect on arrival (DOA) please contact Sertonics AG directly. 5413 Birmenstorf phone +41 56 417 71 11 e-mail [email protected] Helpline: +41 22 567 51 82

Defect within warranty period

Products purchased from Ingram Micro GmbH Address for warranty returns In case of any warranty issues please contact Ingram Micro GmbH directly. Ingram Micro GmbH Distribution Center Gäuerhof 2 6246 Altishofen

Sertronics AG Linderächerstrasse 1 Products purchased eslewehere than from Ingram Micro GmbH 5413 Birmenstorf In case of any warranty issues please contact Sertonics AG directly. phone +41 56 417 71 11 e-mail [email protected] Helpline: +41 22 567 51 82 For further information please visit: https://www.mi.com

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Warranty period ______2 years Office-, Performance A-, ECO-, Performance C-, Redwing-, SQ-Series Xilence Contact form http://www.xilence.de/kontakt/ Warranty period ______3 years Modular-Series, CPU cooler

Warranty period ______5 years XQ-Series (Need to be registered on Xilence)

For further information please visit: http://www.xilence.de

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

http://support.yealink.com/

Defect within warranty period

Support phone +41 41 784 30 11 http://support.yealink.com/ fax +41 41 784 30 21 e-mail [email protected]

http://support.yealink.com/

For further information please visit: http://support.yealink.com/

Product will be repaired

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please contact Yota’s callcentre. Most cases can be Address for DOA returns solved via software updates. If Yota’s callcentre confirms a hardware fault, please issue an Sertronics AG RMA via IM Online under «Service & Support > Customer Service / RMA» or contact INGRAM Linderächerstrasse 1 MICRO GmbH directly. 5413 Birmenstorf

phone +41 56 417 71 11 Standard DOA period ______28 days e-mail [email protected]

YotaPhone Support phone +41 44 212 00 37

Defect within warranty period

In case of any defect within the warranty period please contact Yota’s callcentre. Most cases Address for warranty returns can be solved via software updates. If Yota’s callcentre confirms a hardware fault, please issue Sertronics AG an RMA via IM Online under «Service & Support > Customer Service / RMA» or contact Linderächerstrasse 1 INGRAM MICRO GmbH directly. 5413 Birmenstorf

phone +41 56 417 71 11 Standard warranty period ______2 years e-mail [email protected]

Support YotaPhone Support http://yotaphone.com/de-de/support/ phone +41 44 212 00 37

For further information please visit: http://yotaphone.com/de-de/

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please issue an RMA via IM Online under Address for warranty returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Gäuerhof 2 Printers 6246 Altishofen (except bar code printheads and other normal wear items), chargers and power supplies, hardware keys, media, phone +41 41 784 30 11 ribbon ______1 year fax +41 41 784 30 21 e-mail [email protected] Zebranet® print servers SEH PS102-Z, SEH PS105-Z ______1 year

Batteries ______1 year

Printheads ______6 month

Spare parts ______3 month

Accessories ______1 month

Zebra card printers value, performance, retransfer ______2 years

All other card printers security, legacy performance ______1 year

Card spare parts kits ______3 month

Card printhead spare parts kits value & performance ______1 year

ZXP series 8 print head ______lifetime

Zebra® true colours® iSeriestm ribbons ______2 years true colours® retransfer film ______2 years true colours® iSeriestm laminates ______1 year

For further information please visit: http://www.zebra.com

Licenses

In case of any licenses please contact INGRAM MICRO GmbH directly. Unified Communications Team: [email protected]

For further information please visit: https://zoom.us

Defect on arrival (DOA)

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

Barbone / ZBOX ______2 years phone +41 41 784 30 11 Important: Please send only empty barebones! fax +41 41 784 30 21 Normal version: Empty barebone + Power Supply are required. e-mail [email protected] Plus version: HDD/SSD + RAM + Power Supply are required. Nano XS: Wifi module is also required. Remove the custom parts like RAM, HDD/SSD which were installed and didn’t came with the unit out-of-the-box.

For further information please visit: http://www.zotac.com

Defect on arrival (DOA)

In case of any defect on arrival (DOA) please issue an RMA via IM Online under Address for DOA returns «Service & Support > Customer Service / RMA» or contact INGRAM MICRO GmbH directly. INGRAM MICRO GmbH Distribution Center Faults upon receipt within 30 days. Gäuerhof 2 6246 Altishofen

phone +41 41 784 30 11 fax +41 41 784 30 21 e-mail [email protected]

Defect within warranty period

In case of any defect within the warranty period please contact Studerus Telecom AG directly. Address for warranty returns Studerus AG Ringstrasse 1 Zyxel General and Accessories ______2 years 8603 Schwerzenbach

Zyxel USG-Firewalls ______5 years phone +41 44 806 51 00 e-mail [email protected] Zyxel Switches ______limited lifetime

Support https://www.studerus.ch/de/

For further information please visit: https://www.zyxel.ch/de/support/warranty/rma