Lufthansa Technik Insights for the University of Rostock

Insight into process management at Lufthansa Technik Insights for the University of Rostock

Stefan Bergmann | HAM T/TA-A | 12.11.2018 Welcome

Introduction Creative Area

Lufthansa Technik AG

Finance & Accounting

Interdisciplinary Teams

Process Management

Introduction Recruiting Lufthansa Technik Brand value Lufthansa Group – Facts & figures

Deutsche Lufthansa AG is an aviation group Corporate with global operations and a total of headquarters: Cologne more than 550 subsidiaries and equity investments.

Passengers carried Lufthansa Group hubs: in 2017: Frankfurt, Munich, Zurich, Vienna, 130,040 Number of employees: thousands 129,424* Brussels

Lufthansa Group is active in four business segments.

*as of 31.12.2017

Passenger Logistics Catering Other transportation Maintenance, Repair, activities Overhaul

The Lufthansa Lufthansa Cargo – Lufthansa Technik – LSG Sky Chefs – Lufthansa Aviation Group airlines rank one of the world's leading provider leading provider of Training among the world’s leading cargo carriers of MRO services airline catering and Lufthansa AirPlus leading carriers. in international air in the world's airline integrated in-flight Lufthansa Industry traffic. business. solutions. Solutions (and many more)

Lufthansa Technik Brand value Lufthansa Technik Group – Facts & figures

800+ 4,556 aircraft under customers exclusive contracts worldwide

21,502 employees 5.404 worldwide* billion € 36** in revenue* subsidiaries and affiliates worldwide

*Lufthansa Technik AG Germany and 23 consolidated companies of Lufthansa Technik Group in 2017; employees as of 31.12.2017; **XEOS is in preparation

7 Lufthansa Technik Employee dedication Strong commitment by motivated and skilled staff

Lufthansa Technik AG is one of the most popular employers for engineers in Germany

More than 40,000* training Continuous technical 14 m€ spent per year* days per year training for mechanics to to develop skills of Lufthansa keep skills up to date Technik AG employees

* Values as of 2016

10 Lufthansa Technik Worldwide presence Comprehensive services and highly professional contact persons on your doorstep Closer to our customer

Short reaction times

Enhanced slot availability

Flexibility and efficiency

North America Germany EMEA (excl. Germany) Asia Pacific 2,000 employees* 14,600 employees* 2,800 employees* 9,700 employees*

*employee figures also fully include companies only partly-owned by Lufthansa Technik

North America Germany EMEA (excl. Germany) Asia Pacific 2,000 employees* 14,600 employees* 2,800 employees* 9,700 employees*

Lufthansa Technik Component Services Lufthansa Technik AG Headquarters Lufthansa Technik Brussels Lufthansa Technik Asia Pacific

Lufthansa Technik Puerto Rico Lufthansa Bombardier Aviation Services Lufthansa Technik Budapest Lufthansa Technik Philippines

BizJet International Lufthansa LEOS Lufthansa Technik Landing Gear Services UK Lufthansa Technik Services India

Hawker Pacific Aerospace Lufthansa Technical Training Lufthansa Technik Malta Lufthansa Technik Shenzhen

HEICO Aerospace Lufthansa Technik AERO Alzey Lufthansa Technik Middle East Airfoil Services

Lufthansa Technik Intercoat Lufthansa Technik Milan Ameco Beijing

Lufthansa Technik Logistik Services Lufthansa Technik Shannon

Lufthansa Technik Maintenance Intl. Lufthansa Technik Sofia

3D.aero Lufthansa Technik Turbine Shannon

Avionic Design Lufthansa Technik Vostok Services

IDAIR INAIRVATION

*employee figures also fully include Lumics Spairliners (Germany/France) companies partly-owned N3 Engine Overhaul Services XEOS (in preparation) by Lufthansa Technik

HAM MOW ORD YUL BRU FRA LON PEK TYO NYC LAX MXP IST TAS MIA HKG DXB BOM KUL SGN SIN

SCL MEL

15 Lufthansa Technik Operational experience Outstanding knowledge on customer‘s requirements

Regional airlines

Large airlines

Small airlines Over VIP aircraft operators 60 Operators in extreme climatic conditions years Charter carriers

Low-cost carriers

Cargo carriers

1953 01 April 1955 The sixties 1962 1968

Support for First test stand The B737 A new „Take off“ of the Lufthansa, for jet engines, enters service beginning for Lufthansa Base dawn of „jet first noise with Lufthansa Lufthansa Hamburg age“ with protection as launching German Airlines Boeing 707 hangar customer

1970 1976 1995

Foundation of Lufthansa Lufthansa starts operating Start of MRO-services for Technik AG as separate the Boeing 747 Boeing 747 company

1993 1998 Lufthansa Technik introduces Airline Support Team AST® Total Technical Support TTS® service launched

2003 2006 »nice« (networked integrated Debut of B787 VIP interior design cabin equipment) by Lufthansa Technik

2008 2009 Opening of cabin innovation Cyclean® Engine Wash center in Hamburg

2014 2017 Start of innovation boost AVIATAR launch program

21 Lufthansa Technik One-stop shop Single Services – Standard solutions are just the basis

Aircraft Engine Component Landing Gear VIP & Special Services Services Services Services Mission (Maintenance, Aircraft Overhaul) Services

Single Services such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services, covering any conceivable requirement of an aircraft owner or operator.

23 Lufthansa Technik Digital services Lufthansa Technik‘s digital portfolio

manage/m® Smart factory Technical Operations On the way WebSuite to Industry 4.0 . Fleet management Interfaces . Paperless maintenance . Condition monitoring …to customer’s . GSE 4.0 own IT-solutions . Record status by . Material eMotion FLYdocs . DATCOM . Predictor plugins . ADP@WG AMOS . Performance metrics . AutoInspect by SWISS . Machining 4.0 AviationSoftware . Reliability benchmarking . Fault analytics . Remote services eEnabled Software . P2P asset sharing . …more to come Management . …

25 Lufthansa Technik Finance & Accounting – OneUnity, TwoViews

Finance & Accounting

Organizational View Process View

T/TA-A T/TA-F T/TA-I T/TA-B P2P O2C R2R MAT

Financial Financial Inventory Business Purchase to Order to Record to Materials Accounting Statements Accounting Development Pay Cash Report Accounting

Teams Teams Teams Teams Supporting Functions

26 Copyright © 2018. All rights reserved. | Insights into BPM at LHT | Stefan Bergmann | 12.11.2018 Lufthansa Technik Complementary interdisciplinary teams in order to foster cross-functional working & thinking

R2R

Stefan Rehse | HAM T/TA-BX | 12.11.2018 Die Prozessmanagement-Teams bilden eine Klammer zwischen den Hauptprozessen

dezentral zentral

O2C – Order to Cash

PzM-Teams stellen die P2P – Purchase to Pay Gesamtsicht des Prozessmanagements bei R2R – Record to Report T/TA sicher.

MAT – Material Prozessmanagement Supportprozesse (z.B. Steuern, Anlagenbuchhaltung)

PzM-O PzM-S Operativ Strategie

The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the expressed written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates, but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication.