Patients’ Charter

PATIENTS’ RIGHT PATIENTS’ RESPONSIBILITIES Right to Medical Treatment 葛量洪醫院 ﹣ The right to receive medical advice ﹣ Give health care providers as much and treatment which fully meets information as you can about your present and the current accepted standards Grantham of care and quality. past illnesses, allergies and any other relevant details. Right to Information

﹣ The right to information about what health care services are available, and what ﹣ Follow the prescribed and charges are involved. agreed treatment plan, and ﹣ The right to be given a clear description of your medical conscientiously comply with condition, with diagnosis, prognosis, and the the instructions given. treatment proposed, including common risks and appropriate alternatives. ﹣ Show consideration for the ﹣ The right to know the name of any medication to be prescribed, and its normal actions and potential side rights of other patients and effects given your medical condition. hospital staff, by following ﹣ The right of access to written medical information the hospital rules concerning patient conduct. which relates to your condition and treatment. Right to Choices ﹣ Keep any appointment that you make, or notify ﹣ The right to accept or refuse any medi- the hospital or clinic as early as possible if you cation, investigation, or treatment, and to are unable to do so. be informed of the likely consequences Points to Note For In-Patients of doing so.

﹣ The right to a second medical opinion. ﹣ Do not ask hospital staff to provide incorrect information, receipts or ※ Please read the contents of this notice carefully. ﹣ The right to choose whether or not to participate in certificates. This notice concerns your rights and responsibili- medical research programmes. ties as a patient of the .

Right to Privacy ﹣ Do not waste medical resources ﹣ The right to have your privacy, dignity, religious and cultural beliefs respected. unnecessarily. Hospital Map ﹣ The right to have any information relating to your medi- cal condition kept confidential. Right to Complaint ﹣ The right to make a complaint through chan- Address : 125 Road, nels provided by the Hospital Authority, and to have any complaint dealt with promptly and fairly. Aberdeen, Hong Kong Tel. : 2518 2111 Fax : 2554 2011

GH PRO 002 (b) Version Jan 2019 1. Interpretation Service in Hospital 8. Settlement of fees and charges You are advised to contact the ward staff if you You should settle the hospital bill when need this service. you are discharged. Shroff Office is located on the 1st floor of the Kwok Tak Seng Heart Centre. 9. Medical Social Service

2. Patient’s Property Office Hours a) You are advised not to bring valuables into Monday to Friday 8:30 am to 5:30 pm the hospital. b) You should take care of your prop- Saturday 9:00 am to 1:00 pm erty and the hospital is not liable for Closed on Sundays and Public Holidays any loss or damage to your property. c) You are encouraged to lock up the If you have financial difficulties, you may inform ward nurses bedside locker with the padlock. (you

for referring to Medical Social Service. could either bring in your own pad lock or obtain it from the convenience shop) 10. Patient Resource Centre Location G/F, Main Block 3. Patient’s Visitors Tel. No. 2518 2678

Unless you disagree, the hospital may disclose your ward / bed number to persons requesting to visit you in 11. Visiting Hours the hospital.

Location Visiting Hours 4. Filming of Clinical Procedure Medical and Ophthalmology Ward 12:00 noon to 1:00 pm & The purpose of filming during clinical (Cardiac Medical Unit, Tuberculosis & 5:00 pm to 8:00 pm procedure is for patient safety, clinical Chest Medical Unit, Geriatric Medical audit, training purpose and may form part Unit, Ophthalmology) of the medical record. Prior to filming, explanation would be given to you and a Palliative Medical Ward 11:00 am to 2:00 pm & consent form would be signed (if applicable). 5:00 pm to 8:00 pm

5. No Smoking Smoking is strictly prohibited in the hos- Cardiac Care Unit 5:00 pm to 8:00 pm pital compound.

: Patient Relations Unit 6. Do Not Leave Without Medical Advice Contact

a) You are strongly advised not to leave the hospital Office Hours : 9:00 am - 1:00 pm compound without approval by doctors. 12. Spiritual Care Services 2:00 pm - 5:30 pm b) Please notify the ward nurses if you must leave the Christian Chaplaincy Service Tel: 2580 7253 Closed on Sat, Sun and ward / hospital compound. Public Holidays Catholic Pastoral Care Tel: 2580 6985 Tel. : 2518 2186 7. Personal Data (Privacy) Ordinance Buddhist Chaplaincy Service Tel: 5220 5396 Fax : 2518 6786 Please read the ‘Notice to Patient’ posted ﹣ Visitors with respiratory symptoms are advised to wear at Admission Office and wards. masks during visiting. E-mail : [email protected] ﹣ Wash hands before and after each visit. No more than 2 Suggestion : - G/F, Lift Lobby of Main Block visitors are allowed at any one time. Box ﹣ Children under 12 are not allowed to enter. Pregnant - Special Out-patient Department women are not encouraged to come to hospital. - 1/F, Lo Fong Shiu Po Eye Centre ﹣ Under special situation, restricted visiting hours will be promulgated by the hospital.