New Patients Parking

We regret that there is no parking available We accept patients from the area shown on on Medical Centre premises for patients. the map. This is for guidance only. Please There is disabled parking space available at check with Reception to find out if your address is within our area. the front of the building immediately to the right of the front door. Disabled access is via Please complete a registration form available the main front door. Please ask for from Reception or from our website assistance at Reception. There is also www.gsgmc.co.uk. disabled access to our patient toilet.

We encourage all new patients when joining to have a health check with our Nurses. When the surgery is closed

Anyone living within our Practice area may Outside normal working hours (0800-18.30 register with us. Monday to Friday) to contact a GP for advice

or a consultation call the out-of-hours GP 21/21a High Street It is practice policy to request proof of service EMDOC. Please telephone 111 at all address, photographic ID and you must also times and you will be instructed how to Green St Green, supply your NHS number if you have one. contact this service. . BR6 6BG Further details are on our website. Telephone: 01689 850012 For emergencies, the local Accident and Results: 01689 850116

Emergency unit is at The Princess Royal Fax: 01689 862247 University Hospital at Farnborough. Green Street Green Medical Centre There is also an Urgent Care Centre (UCC) at Partners the Princess Royal Hospital and a Childrens’ Dr Geoffrey Barker walk in service at Queen Mary’s Hospital, M.B.B.S.,L.R.C.P.,M.R.C.S.,D.R.C.O.G. . More details of out of hours services Registered 1975 in are available on the Medical Dr Peter R Barker M.B.B.S.,M.R.C.P.,F.R.C.G.P. PG cert (Med Ed) Centre website at www.gsgmc.co.uk Registered 1982 London Dr Claire Riley M.B.B.S.,D.F.S.R.H

Registered 2002 London

Mrs Vee Gerry – Practice Manager

Mrs Anita Cole – Office Manager www.gsgmc.co.uk Welcome to Green Street Green Medical Medical Centre opening times How to make an Appointment Centre The Medical Centre is open from 8am We run all our surgeries by appointment These Notes are designed to help make until 6.30pm Monday to Friday. On only. You may book an appointment in Thursdays from 7am until 6.30pm person at the Reception desk or by the most of our services. telephoning the surgery. If you require a and from 08.30-10.30am on same day appointment because you feel Partners Saturdays. your problem is urgent and you need to

see a doctor on that day, please always try Dr Geoffrey Barker Clinics to telephone in the morning before Mon, Tues and Wed 8.30am – 11.00am Dr Peter Barker Dr G Barker 9.30am. There are always more Dr Claire Riley Mon, Tues and Wed 3.30pm – 5.30pm Dr P Barker Mon, Tues & Thurs 8.30am-11.20am appointments available in the morning. Sessional Doctors Mon 3.30pm – 5.45pm Thursday 3-5pm Please try to avoid telephoning in the afternoon because we have fewer Dr C Riley Mon, Tues 8.30am – 11am appointments and these are held back for Dr Chamila Wijesinghe Mon 2.50pm – 5.10pm Dr Rak Balendran Wed 8.50am – 11.20am those patients who become ill during the Wed 2.50pm – 4.50pm day and need to be seen urgently. Dr C Tues & Weds am. You can also book & cancel appointments Practice Nurses Wijesinghe Thurs & Fri all day on-line via our website. You need to be Frances Hart RGN Dr R Thurs and Fri all day including registered to use this service. Visit Nicky Whatley RGN Balendran Thurs ‘early bird’ surgery 7am – 9am

www.gsgmc.co.uk for details. Health Care Assistant We run extended hours surgeries on We try to make sure that you see the Thursday mornings from 7am to 9am and doctor of your choice but if he or she is Liz Hatch Saturday Mornings from 8.30 am until 10.30 not available we suggest that you see Practice Staff am. These are for pre-booked appointments another doctor. In some circumstances, only. Practice Manager – Vee Gerry requesting an appointment with a Office Manager – Anita Cole Nicky Whatley – Practice Nurse RGN particular doctor may result in you having Secretary – Debbie Rixon-Vogt Monday 8.30am – 12.15pm, 3pm-6pm to wait longer for an appointment. Receptionists – Emma Newbound, Ruth Cox, Wednesday 8.30am – 12.15pm, 1.30pm – 5pm If you feel that your problem cannot wait Bev Baker, Jane Clark, Tracy Carrick, Debbie Friday 8.30am – 1.15pm until the next available appointment Melvin, Jo Berry, Becky Turner. Frances Hart – Practice Nurse RGN offered to you, please let the Reception Tuesday 8.45am – 4pm Administrators – Lorraine Beer, Julie Leonard, team know. Liz Hatch – Health Care Assistant Kelly Baker, Karolyn Angiolini Monday & Friday 10.15am – 4.45 pm

Thursday 1.45 – 5.45 Your appointment is 10 minutes long and You can also request prescriptions on-line if Other services we offer at the for one person and one problem only. If you are over 16. Medical Centre: you think you will need longer than this Register via our website at please let the Receptionist know this www.gsgmc.co.uk Antenatal Clinic when you book your appointment. Blood Test or X-Ray Results Every Tuesday 2 – 3.30 pm. This is run by

We ask patients to let us know if they are the Midwife by appointment only. Our Telephone after 11am on 01689 850116 Midwife undertakes most antenatal care, but unable to attend appointments in time for us to be able to use the appointment for Changing Your Address/ Telephone you are welcome to see a doctor at any time someone else. Number should you wish. All postnatal checks and the first baby check are done by one of the If you want to speak to a Doctor or Nurse If you move please inform the Reception of Doctors. If you become pregnant please please telephone at the end of Morning your new address. The Receptionist will be contact Reception to make an initial surgeries (usually after 11.30 am) or leave a able to advise you if your new address is still appointment with a Doctor. message with Reception. within our catchment area and we will Child Health Clinic

require you to provide proof of address. Home Visits Please also inform us if you change your There are Community clinics where you can telephone number. You can also do this on- have your baby weighed. Further details If you feel that you need a home visit then line via our website. from Reception or contact your Health please telephone before 10.30 am so that we Visitor on 01689 873032 who you can also can plan our day. It helps us to judge the Training Practice see for general advice. urgency of calls if you describe your symptoms so expect to be asked by our We are a Training Practice for future GPs. This means you may be offered an Blood pressure Checks Receptionist. Please remember that a surgery appointment with a GP Registrar for your These are done routinely for the practice by consultation is more effective than one at consultation. Registrars are fully qualified the Nurse or Healthcare assistant. All home, so try to attend surgery if you Doctors who have spent at least three years patients on medication should attend in Hospital Practice and whom are choosing possibly can. regularly. to specialise in General Practice. Dr Peter Repeat Prescriptions Barker is the designated GP Trainer. All Counselling patients may request not to see a GP Please return the tear-off part of the Registrar should you wish – please just A counselling service is available and prescription by post or in person and allow advise Reception when you book your at least 48 hours notice. You will be asked to includes counselling for bereavement, stress appointment. see your doctor at intervals for a check-up. and a wide variety of personal problems. PLEASE DO NOT TELEPHONE FOR REPEAT Referral is via your Doctor or Practice PRESCRIPTIONS. Nurse. Travel Clinic Additional services remove from our list anyone who is physically or verbally abusive or We can offer travel advice for most • Diabetic Clinic threatening towards any member of the destinations and provide all necessary • Asthma Clinic Practice or other patients. We treat our immunisations. We are a registered Yellow • Menopause counselling patients with respect and ask that we are Fever centre. Immunisation requirements • Healthy eating advice treated in the same way. vary from country to country. If you are • Smoking cessation clinic going on holiday we ask you to complete our Are You a Carer for someone? travel form which can be collected from For HGV/PSV, elderly driving, Insurance and Reception or downloaded from our website. other medicals please ask the Receptionist Do you look after or support someone who The Practice nurses will then check what for an appointment. is ill, elderly, frail or disabled or a child with vaccines are required for your destination. It special needs? You may wish to add your can take up to 6 weeks for some Access to patient records name to our Carers’ Register so that we can vaccinations to become effective so please Your medical records are confidential. You keep you advised of services for Carers give plenty of notice where possible. Some do have the right to access them in available in Bromley. vaccinations will incur a charge as will accordance with the ‘Access to Records Act prescriptions for malaria tablets. Patient Participation Group 1990’. You will have to give your signed

consent if you wish information to be Lead Coordinator Minor Surgery Clinics Linda Rusk - [email protected] disclosed to third parties. The only These are run on a monthly basis. Your exceptions are the provision of information Assistant Coordinator doctor will provide more details during your when making a referral to another doctor or Vicky Andrew - consultation. disclosure required by statute. [email protected]

Sona Jakeman Well person clinics Suggestions/Complaints Neville Jayaweera

For patients of any age (over 16) who would The Practice Manager or any member of Membership of the PPG like a ‘General check up’. staff will be delighted to listen to any suggestions or comments to help them give It is important that the membership of the you a better service. There is a complaints PPG is representative of the practice Family planning clinics procedure, a copy of which may be obtained population The Green Street Green Medical through Reception and which the Practice Centre has a diverse patient population with We provide a full range of contraceptive Manager will be happy to explain. patients of different ages and a wide variety services including fitting and removal of the of different needs. To be truly Implant and Coil. Violent or abusive patients representative we would welcome more volunteers (as detailed in the PPG posters in In common with the rest of the NHS we reception), particularly from under- operate a ‘zero tolerance’ policy and will represented groups (for example, patients under the age of 40 and young mothers). feedback, and help improve services Anyone wishing to assist should speak to a provided by the practice. member of the Practice staff or e-mail the An example of our current work is the Lead or Assistant Co-ordinator of the PPG patient survey for more details.

Why does the PPG exist? The PPG is not:

Patient involvement is now high priority in · a Practice Management Committee; we the NHS. NHS is committed to do not interfere with the Practice’s working and engaging with patients, carers management decisions or its day-to-day and the public in a wide range of ways. running; we do not presume a policing or Ensuring that people’s views are heard at all overview function. levels and across all parts of the healthcare system is essential for creating and · a forum for complaints. The surgery delivering better health and care services. already operates a complaints procedure and a copy of this can be obtained from the What is the purpose of the PPG? Reception. Patient participation is about patients and practices working together. It aims to bring · a vehicle for individuals to voice about positive change to the benefit of all personal interests, resolve personal issues patients and practice staff. or to get additional personal medical

What Does the PPG Do? service.

The PPG is made up of patients, doctors and other practice staff who communicate at regular intervals to consider ways of making www.gsgmc.co.uk a positive contribution to the services and facilities offered by the practice to patients. We offer our opinion, advice and assistance on how the practice can provide the best possible service to patients. We work both collectively and individually. We work together in partnership with the practice to ascertain the views of patients and represent those views, obtaining patient