Rl Sandra S. Squire Executive Secretary Public Service

JOSEPH J. STARSICK, JR. Associate General Counsel Frontier Communications rl Communications 1500 MacCorkle Ave., S.E. Charleston, West Virginia 25396 (304) 344-7644 Joseuh. [email protected]

October 15,2013

Via Hand Delivery

Sandra S. Squire Executive Secretary Public Service Commission 201 Brooks Street Charleston, West Virginia 25323

RE: CASE NO. 13-0503-T-GI GENERAL INVESTIGATION REGARDING THE USE OF FEDERAL UNIVERSAL SERVICE FUNDING BY ELIGIBLE TELECOMMUNICATIONS CARRIERS IN WEST VIRGINIA

Dear Ms. Squire:

Please find enclosed for filing in the original plus 12 copies of the Form 481 of Citizens Telecommunications Company of West Virginia d/b/a Frontier of West Virginia and the Form 481 of Frontier West Virginia Inc. in the above-referenced matter. Please note that certain information in the forms is confidential. Therefore, a confidential version is enclosed under seal, and a public version is enclosed with the confidential information redacted. We will file an appropriate motion with the Commission for a protective order within the time fiame required by the Commission's Rule of Practice and Procedure.

Thank you for your attention to this matter.

Sincerely,

Joseph J. Starsick, Jr. (State Bar No. 3576)

JJSjr/sc Enclosure 200271 <010> Study Area Code CITIZENS-FRONTIER- WV <015> Study Area Name

Program Year 2014

<030> Contact Name: Person USAC should contact Cassandra Guinness with questionsabout this data

<03S> Contact Telephone Number: 585-777-4557 Number ot the person identitied in data line <030>

<039> Contact Email Address: cassandra.guinnesseftr.com Email ot the person identitied in data line <030>

200271W610 (ottoched descriptive document) <700> Company Price Offerings (voice) (complete onoched worksheet) <710> Company Price Offerings (broadband) (complete onoched worksheet) <80@ Operating Companies and Affiliate (complete ortoched worksheet) <900> Tribal Land Offerings (Y/N)? (if yes, complete orroched worksheet) <1000> Voice Services Rate comparability (check to indicate certificotion) (ottoch descriptive document) <1100> Terrestrial Backhaul (Y/N)? (if not, check toindicote certificotion) <1110> (compiete onoched worksheet) <1200> Terms and Condition for Lifeline Customers (complete onoched worksheet)

Price Cap Carriers, Proceed to Price Cap Additional DocumentationWorksheet including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers <2000> (check to indicate certificotion) <2005> (complete ottoched worksheet)

Rate of Return Carriers, Proceed to ROR Additional DocumentationWorksheet <3000> (check to rndrcote certification) <3005> (complete onoched worksheet)

09/12/2013 Page 3 Page 2 REDACTED FOR PUBLIC INSPECTION

(100) Service Quality Improvement Repofling FCC Form 481 Data Collection Form OMB Control No. 3060-0986/0MB Control No. 3060-0819 fuly 2013,.

200271 <010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV 2014 c020>~~~ Praeram Year <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMeas

<035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 ~0392 Contact Email Address - Email Address of person identified in data line <030> =assandra.guiMessaftr.com

If your answer to Line c11b is yes, then you are required to file a progress report, on line c112> delineating the status of your company's existing 5 54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of voice telephony service. Attach Five-Year Service Quality Improvement Plan or, in subsequent years, your annual progress report filed pursuant to 47 C.F.R. 5 54.313(a)(l). If your company is a CETC which only receives frozen support, your progress report is only required to address voice telephony service.

Name of Attached Document (.pdf) Please check these boxes below to confirm that the attached PDF, on line 112, contains a progress report on its five-year service quality improvement plan pursuant to 5 54.202(a). The information shall be submitted at the wire center level or census block as appropriate.

Maps detailing progress towards meeting plan targets Report how much universal service (USF) support was received How (USF) was used to improve service quality How (USF)was used to improve service coverage How (USF) was used to improve service capacity Provide an explanation of network improvement targets not met in the prior calendar year.

Page 2 REDACTED FOR PUBLIC INSPECTION Page 3

OM8 Control No. 3060-0986/OMB Control No. 3060-0819

200271 <01b Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <02b Program Year 2014 <03b Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line c03b cassandra.guinness@ftr .corn

09/12/2013 Page 3 Page 4 REDACTED FOR PUBLIC INSPECTION

<015> Study Area Name CITIZENS-FRONTIER-WV <02b Program Year 2014 <03b Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557

<039> Contact Email Address ~ Email Address of person identified in data line <03b Cassandra g'Jlnness@ftr corn

Residential Local Service Charge Effective Date 1/1/2013 Single State-wide Residential Local Service Charge

I I I I I Residential local I I I Mandatorv Extended Area I I State Exchange (ILEC) I SAC (CETC) 1 Rate Type I Service Rate I State Subscriber line Charge I State Universal Service Fee I Service Charge ITotal per line Rates and Fee4 I

-- See attached worksheet --

~~ ~ I I I I I I I I

09/12/2013 Page 4 ~~

REDACTED FOR PUBLIC INSPECTION Page 5

<010> Study Area Code 200271 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> Cassandra guinnessoftr .cam

I I

Page 5 09/12/2013 REDACTED FOR PUBLIC INSPECTION Page 6

<010> Study Area Code 200271

<015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person MAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 ~039Contact Email Address - Email Address of person identified in data line <030> cas8andra.guinness~ftr.com

<810> Reporting Carrier Citizens Telecommunications Company Of West Virginia <811> Holding Company Frontier Communications Corporation <812> Operatingcompany Citizens Telecommunications Company Of West Virginia

Affiliates SAC I Doing Business As Company or Brand Designation

I I

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<010> Study Area Code 200271

<015> Study Area Name CITIZENS-FRONTIER-WV eO20> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> [email protected]

<910> Tribal Land(s) on which ETC Serves

<920> Tribal Government Engagement Obligation Name of Attached Document (.pdf)

If your company serves Tribal lands, please select (Yes,No, NA) for each these boxes to confirm the status described on the attached PDF, on line 920, demonstrates coordination with the Tribal government pursuant to 9 54.313(a)(9) includes:

<921> Needs assessment and deployment planning with a focus on Tribal community anchor institutions; Feasibility and sustainability planning; Marketingservices in a culturally sensitive manner; Compliance with Rights of way processes Compliance with Land Use permitting requirements Compliance with Facilities Siting rules Compliance with Environmental Review processes Compliance with Cultural Preservation review processes Compliance with Tribal Business and Licensing requirements.

09/12/20 13 Page 7 REDACTED FOR PUBLIC INSPECTION Page 8

<010> Study Area Code 200271 <015> Studv Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of oerson identified in data line <030> cassandra.~iMessaftr.com

Please check this box to confirm no terrestrial backhaul lul <1120> options exist within thesupported area pursuant to 5 54.313(G)

Please check this box to confirm the reporting carrier offers n broadband service of at least 1Mbps downstream and 256 kbps <1130> upstream within the supported area pursuant to 5 54.313(G)

09/12/20 13 Page 8 REDACTED FOR PUBLIC INSPECTION Page 9

<010> Study Area Code 200271 41 Stiirlv Area Name - __5> - - I- r CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person WAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guiMesssftr.com

<1210> Terms & Conditions of Voice Telephony Lifeline Plans 200271WV1210 Name of attached document (.pdf)

<1220> Link to Public Website H~phttp://www.frantier.com/discountprograms/LifelineProgram

“Please check these boxes below to confirm that the attached PDF, on line 1210, or the website listed, on line 1220, contains the required information pursuant to 5 54.422(a)(2) annual reporting for ET& receiving low-income support, carriers must annually report: c1221> Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers,

<1222> Details on the number of minutes provided as part of the plan,

<1223> Additional charges for toll calls, and rates for each such plan.

09/12/2013 Page 9 REDACTED FOR PUBLIC INSPECTION Page 10

Study Area Name CITIZENS-FRONTIER-WV <02b Program Year 2014 <03b Contact Name - Person MACshould contact regarding this data Cassandra Guinness <035> ContactTelephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinness~ftr.corn

CHECK the boxes below to note compliance as a recipient of Incremental Connect America Phase Isupport, frozen High Cost support, High Cast support to offset access charge reductions, and Connect America Phase I1 support as set forth in 47 CFR 5 54.313(b),(c),(d),(e) the information reported on this form and in the documents attached below is accurate.

Incremental Connect America Phase I reporting <201b 2nd Year Certification {47 CFR § 54.313(b)(1)} <2011> 3rd Year Certification {47 CFR 5 54.313(b)(2)}

Price Cap Carrier Receiving Frozen Support Certification {47 CFR 5 54.312(a)} <2012> 2013 Frozen Support Certification <2013> 2014 Frozen Support Certification <2014> 2015 Frozen Support Certification <2015> 2016 and future Frozen Support Certification

Price Cap Carrier Connect America ICC Support {47 CFR 5 54.313(d)) <2016> Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR 5 54.3U(e)} <2017> 3rd year Broadband Service Certification <2018> 5th year Broadband Service Certification <2019> Interim Progress Certification <2020> Please check the box to confirm that the attached PDF, on line 2021, contains the required information pursuant to 5 54.313 (e)(3)(ii),as a recipient of CAF Phase II support shall provide the number, names, and addresses of communityanchor institutions to which began providing access to broadband service in the preceding calendar year. <2021> Interim Progress Community Anchor Institutions Name of Attached Document Listing Required Information

Page 10 09/12/2013 Page 11 REDACTED FOR PUBLIC INSPECTION

200271 ~010, Study Area Code c015> Study Area Name CITIZENS-FRONTIER-WV <020> ProgramYear 2014 ~030, Contact Name. Person USAC should contact regarding this data Cassandra Guimess ~035, ContactTeiephoneNumber- Numberof person identified indata iined30> 585-117-4557 c039s Contact Emali Address - Emaii Address of person identified in data line d30> cassandra.quinness@f tr ,corn

CHECK the boxesbelow to note complianceon its live year sewice quality plan (pursuant to 47 CFR 5 54.202(a)) and, for privately heid carriers, ensuring compliance with the financial reporting requirements set fwth in 47 CFR 5 54.313(f)(2). i further certify that the informaion reported on this form and in the documents attached below is accurate.

Progress Report on 5 Year Pian (3010) Milestone Certification{47 CFR 54.313(f)(l)(i)} Name ofAttached Document Listing Required Information Pieasecheckthisboxtoconfirmthat theattached PDF, on iine3012, u contains the required information pursuant to 5 54.313 (f)(l)(ii),as a (3011) recipient of CAF Phase ii support shall provide the number, names, and addresses ofcommunity anchor institutions to which began providing access to broadband service in the precedingcalendar year.

(3012) Communky Anchor institutions {47 CFR 5 54.313(f)(l)(ii)} Name of Attached Document Listing Required Information (3013) is your company a Privately Held ROR Carrier (47 CFR 5 54.313(f)(2)) (3014) if yes, does your company file the RUS annual report Pieasechecktheseboxestoconfirmthattheattached PDF, on iine3017, contains the required information pursuant to 5 54.313(f)(2)compliance requires: Electronic copy of their annual RUS reports (OperatingReport for (3015) Teiecommunications Borrowers) (3016) PDF of Balance Sheet, income Statement and Statement of Cash Flows ifthe response is yes on iine 3014, attach your company's RUS annual (3017) report and all required documentation Name of Attached Document Listing Required information (3018) If the response is no on line 3014,ls your company audited? 'm ifthe response is yes on line 3018, pleasecheckthe boxes beiowto confirm your submission, on line 3026 pursuant to 5 54.313(f)(2),contains

Eithera copy of their audited financial statement; or (2) a financial report (3019) in aformat comparable to RUS OperatingReport for Telecommunications (3020) PDF of Balance Sheet, income Statement and Statement of Cash Flows Management letter issued bythe independentcertified publicaccountant (3021) that performed the company's financial audit. ifthe response is noon line 3018, pieasecheckthe boxes below to confirm your submission, on line 3026 pursuant to 5 %.313(f)(2), contains: Copy oftheir financial statement which has been subject to review by an 0 independent certified public accountant:or2) afinanciai report in a (3022) format comparable to RUS OperatingReport for Telecommunications Borrowers, Underking information subjected to a review by an independent certified (3023) €I public accountant (3024) undodying information rublected to en officer certification. (3025) PDF of Balance Sheet, income Statement and Statementof Cash Fiom 5 (3026) Attach the worksheet listing required information Name of Attached Document Listing Required information

Page 11 09/12/2013 REDACTED FOR PUBLiC INSPECTION Page 12

200271 <010> Study Area Code <015> study N~~~ CITIZENS-FRONTIER-WV ~020, Program Year 2014

c030> Contact Name -Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line ~030s585-777-4557 <039> Contact Emaii Address - Email Address of person identified in data line c030> cassandra~guinnesssftr~com

TO BE COMPLETED BY THE REPORTING CARRIER, IFTHE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:

Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients

I certifythat I am an officer of the reportingcarrier; my responsibilitiesinclude ensuring the accuracy of the annual reporting requirementsfor universal service support recipients; and, to the ktof my knowledge, the information reported on this form and in any attachments is accurate.

Name of Reporting Carner: CITIZENS-FRoNTIER-WV Date 09/12/2013 Signature of Authorized Officer: ONLINE

Printed name of Authorized Officer: Ken

Titie or position of Authorized Officer: '''

Telephone number of Authorized Officer: 585-777-5645

10'15'2013 Study Area Code of Reporting Carrier: Filing Due Date forthis form:

Perrons wiiifuiiy making false statements on this form can be punished by fine orforfeture underthe CommunicationsAct of 1934, 47 U.S.C. 55 502, 503(b), or fine or imprisonment under Titie 18 of the United States Code, 18 U.S.C. 5 1001.

09/12/2013 Page 12 REDACTED FOR PUBLIC INSPECTION Page 13

200271 <010> Study Area Code StudvArea Name CITIZENS- FRONTIER-WV

<020> Program Year 2014

<030> Contact Name - Person USACshouid contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Emaii Address- Emaii Address of person identified in data line <030> Cassandra [email protected]

TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:

Certification of Officer to Authorize an Agent to File Annual Reporb for CAF or LI Recipients on Behalf of Reporting Carrier 1 I certify that (Name of Agent) is authorized to submit the information reported on behalf ofthe reporting carrier. I also certify that I am an Officer of the repwtlng carrier; my responsibilitia include ensuring the accuracy of the annual data reporting requirements provided to the authorized agent: and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate. I I Name of Authorized Agent:

Signature of Authorized Officer: Date: Printed name of Authorized Officer: Titie or position of Authorized Officer: Telephone number of Authorized Officer: Study Area Code of Reporting Carrier: Filing Due Date for this form: Persons wiiifuity making false statements on this form can be punished by fine or forfeiture underthe CommunicationsAct of 1934, 47 U.S.C 54 502, 503(b), or fine or imprisonment underTitie l8ofthe United States Code, 18 U.S.C. 5 1001.

TO BE COMPLETED BY THE AUTHORIZED AGENT

Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier

I, as agent for the reporting carrier, certify that i am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; i have provided the data reponed herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.

Name of Reporting Carrier Name of Authorized Agent or Employee of Agent Signature of Authorized Agent or Employee of Agent Date Printed name of Authorized Agent or Employee of Agent Titie or position of Authorized Agent or Employee of Agent Telephone number of Authorized Agent or Employee of Agent Study Area Code of Reporting Carrier Filing Due Date for this form -- __ - -. ' Persons wiiifuity makingfaisestatementsonthiform can be punished byfieorforfekure undertheCommunicationsAct of 1934, 47 US C 55 502,503(b), orfineorlmprironmentunderTkie l8ofthe United States Code 18 U S C § 1001

Page 13 0911 21201 3 REDACTED FOR PUBLIC INSPECTION

Attachments

09/12/2013 REDACTED FOR PUBLIC INSPECTION

FCC Form 481

Line 100 -Service Quality Improvement Reporting [47 CFR 54.313(a)(l)]

Lines 320 and 330 -Unfulfilled Service Requests (broadband) [47 CFR 54.313(a)(3)]

Lines 430 and 440 and 450 - Number of Complaints per 1,000 customers (broadband) [47 CFR 54.313(a)(4)]

Line 700 -Company Price Offerings (voice) [47 CFR 54.313(a)(7)]

Line 710 -Company Price Offerings (broadband) [47 CFR 54.313(a)(7)]

Lines 1000 and 1010 -Voice Services Rate Comparability [47 CFR 54.313(a)(10)]

The FCC does not require completion of the above-listed items in the 2013 filing. In the FCC’s Public Notice DA 13-1707, released August 6, 2013, these items were not included in the list of items that must be included in the 2013 filing.’

‘The Public Notice stated, in relevant part:

For 2013, ETCs that receive high-cost support must complete FCC Form 481 to include the following: Information pursuant to section 54.313(a)(2)through (a)(6)as it relates to their provision of voice telephony service in calendar year 2012; their holding company, operating companies, affiliates (as defined under section 3 of the Communications Act of 1934, as amended (the Act), 47 U.S.C. 4 153(2)) that are also designated as ETCs and/or that provide retail broadband Internet access to end-user customers), and any branding, pursuant to section 54.313(a)(8)of the Commission’s rules; 6 for those ETCs that serve Tribal lands, a report on Tribal government engagement pursuant to section 54.313(a)(9); for price cap carriers only, certifications pursuant to section54.313(~)and-(d), as apprDpriate;-for-rate-of returncarriers only, their financial information pursuant to section 54.313(f)(2), as appropriate; and for those ETCs without access to terrestrial backhaul that are compelled to rely exclusively on satellite backhaul in their study areas, certifications pursuant to section 54.313(g). REDACTED FOR PUBLIC INSPECTION

OME Control No. 30€&0986/0ME Control No. 3060-0819

200271 ~010, Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV c02b Program Year 2014 ~030, Contact Name - Person USAC should contact regarding thls data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line c030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line ~0302 cassandra'guinneaaeftr~com c220,

cbl> cb2> cb3> cb4> cd> Cb thz Did This Outlge NORS 911 Outage outage Numberof Total Facilities Setvice Outage Affect Multiple Reference Outage Start Start Outage End End Customers Number of Affected Description (Check studhear Setvice Outam Pnventetfue

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FCC Form 481 Line 310 - Unfulfilled Voice Telephony Service Requests Resolution

State: West Virginia Year: I 2012 I Study Area Code: Study Area Name: Company of West Virginia (Mountain State)

Date of Potential Date When the Request was How Service Fulfillment was Customer's Request Considered Unfulfilled Name of Exchange/ Attempted/Reason for Unfulfillment (If (mm/dd/yw) (mmlddlw) Wire Center Description of Service Request fulfilled in 2013, include date of fulfillment) 07/07/2011 O7/20/20 11 Cameron Business Install NEEDS CABLE / FACILITIES

Cameron Busi ness InstalI 4000' BSW NEEDED

11/2/2012 11/8/2012 Hillsboro Res install CABLE FULL.

12/7/2012 12/12/2012 Snowshoe Res install NO VACANT PAIRS. REDACTED FOR PUBLIC INSPECTION

Line 510 - Descriution of Comuliance with Service Oualitv Standards and Consumer Protection:

The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards. Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC's regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FTC's guidance on measures to detect and prevent identity theft. All employees are trained on Frontier's Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges ("Cramming") from appearing on customer's bills. Frontier also follows a "First Call" resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary IT security measures to protect our network and customer information. REDACTED FOR PUBLIC INSPECTION

Line 610 - DescriPtion of Functionalitv in Emeraencv Situations

The Frontier ILEC companies certify that they follow best practices that are designed to allow them to remain functional in an emergency situation through the use of back-up power to ensure functionality in the event of a limited commercial power failure. Frontier‘s policy is that at sites where there is a generator, it will also have batteries capable of providing three-to-four hours of backup power. Sites that are provisioned to allow portable generators typically have up to eight hours of battery backup power available. Frontier adheres to formal maintenance and testing schedules of batteries and generators based on the GTE practices, the Bell standard and manufacturer standards. Batteries are load tested routinely. On site generators are tested monthly with an annual “blackout” test also incorporated. Routine maintenance occurs regularly throughout the year. Portable generators are load tested once a year along with performing the manufacturer recommended maintenance.

The companies’ network is engineered to provide maximum capacity in order to handle excess traffic in the event of traffic spikes resulting from emergency situations. Carrier audits its circuits in order to provide redundancy in its network where feasible for use in re-rerouting traffic when facilities are damaged. REDACTED FOR PUBLIC INSPECTION

200271 <010> Study Area Code <01S> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMesE <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> caSsandra.guiMess=ftr

Citizens Telecommunications Company Of West Virginia <810> Reporting Carrier 411> Holding Company Frontier Communications Corporation <812> Operating~ompany Citizens Telecommunications Company Of West Virginia

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<010> Study Area Code 200271 <015> Study Area Name CITIZENS-FRONTIER-WV ~020, Program Year 2014 <030> Contact Name - Person MACshould contact regarding this data Ca s s andra GuiMes s <035> Contact Telephone Number - Number of person identified in data'line <030> 505-777-4557 <039> Contact Email Address - Email Address of person identified in data line c030> cassandra.gui**ess~ftr'COm

Citizens Telecommunications Company Of West Virginia c810> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> 0 erating~ompany Citizens Telecommunications Company Of West Virginia

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200271 <010> Study Area Code cOlS> Study Area Name CITIZENS-FRONTIER-IO1

<030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMesS c035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassa*dra.gui~-e~~~ftr~COm

Citizens Telecommunications Company Of West Virginia 410> Reporting Carrier 411> Holding Company Frontier Communications Corporation <812> ti^^^^^^^^^ Citizens Telecommunications Company Of West Virginia

Affiliates Doing Business As Company or Brand Designation

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<010> Study Area Code 200271 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinnesa <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guiMess~ftr.com

Citizens Telecommunications Company Of West Virginia <810> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> ti^^^^^^^^^ Citizens Telecommunications Company Of West Virginia

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c010> Study Area Code 200271 c015> Study Area Name CITIZENS-FRONTIER-WV

~~~ <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassa*dra.guiMesseftr.com

Citizens Telecommunications Company Of West Virginia <810> Reporting Carrier <811> Holding Company Frontier Communications Corporation o~~~~~~~~c~~~~~~Citizens Telecommunications Company Of West Virginia

Affiliates Doing Business As Company or Brand Designation

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<010> Study Area Code 200271 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person MAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> Cassandra.Pinnessaf tr

413>

09/12/2013 REDACTED FOR PUBLIC INSPECTION

Line 1210 -Terms and Conditions of Voice Telephony Lifeline Plans REDACTED FOR PUBLIC INSPECTION Citizens Telecommunications Company of West Virginia Fifth Revised Page 178 d/b/a Frontier Communications of West Virginia Cancels Fourth Revised Page 178 Psc WV No. 4

GENERAL CUSTOMER SERVICES TARIFF s3.5 Enhanced Tel-Assistance Service

S3.5.1 General

The Enhanced Tel-Assistance Service is an offering designed to help qualified, low-income, individuals pay for their Local Exchange Service. Such qualified low-income customers will receive a federal credit reducing the rate for local telephone service. In addition, Enhanced Tel- (0) Assistance customers who elect Basic Calling Plan will receive a credit for usage charges.

A qualifying low-income individual means a consumer who is a recipient of:

Medicaid Supplemental Nutrition Assistance Program Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Low Income Home Energy Assistance Program (LIHEAP) National School Lunch Program’s free lunch program Temporary Assistance to Needy Families (TANF) Benefits under other income related state program

The Department of Human Services shall establish, by rules and regulations, procedures to inform persons of their eligibility, assist in proving their eligibility, and determine on a continuing basis the eligibility of persons receiving Enhanced Tel-Assistance Service and communicate such determinations to the Company.

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1,2012.

Issued: July 2,20 12 Effective: August 1,2012 REDACTED FOR PUBLIC INSPECTION Citizens Telecommunications Company of West Virginia Third Revised Page 179 d/b/a Frontier Communications of West Virginia Cancels Second Revised Page 179 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF

s3. Local Exchange Service (Continued)

s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.2 Amlications and Regulations

(A) Enhanced Tel-Assistance Service is exchange service and, as such, is subject to the regulations governing Local Exchange Service in Section 3.4 of this tariff. The rates specified therein for Enhanced Tel-Assistance Service apply in addition to the rates for Local Exchange Service in Section 3.4, preceding, except as may otherwise be specified following.

(B) Enhanced Tel-Assistance Service are available to qualified, low-income individuals and is provided with Local Exchange Service (Basic Calling Plan, Community Calling Plan, Community Plus Plan and Premium Calling Plan).

(C) No other exchange service may be provided on the same premises with an Enhanced Tel-Assistance Service to either the Enhanced Tel-Assistance Service customer or any other person. In addition, an Enhanced Tel-Assistance Service customer may not subscribe to foreign central office, foreign exchange or foreign zone services.

(D) Enhanced Tel-Assistance Service customers subscribing to Basic Calling Plan will receive a state usage allowance not to exceed $2.00 per month. Such usage may be either local or (0) Company provided long distance service (this includes all intraLATA toll calls billed by the local exchange carrier).

(E) Enhanced Tel-Assistance customers will receive a Federal credit for support in the amount of $9.25 and will be applied to the monthly local exchange service charge.

(F) Enhanced Tel-Assistance customers may subscribe to a-la-carte features located in Section 11 of this tariff.

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,20 12, effective August 1,2012.

Issued: July 2,2012 Effective: August 1, 20 12 REDACTED FOR PUBLIC INSPECTION

Citizens Telecommunications Company of West Virginia First Revised Page 181.1 d/b/a Frontier Communications of West Virginia Cancels Original Page 181.1 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF s3. Local Exchange Service (Continued) s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.3 Rates and Charges

(A) An existing customer, eligible for Enhanced Tel-Assistance Service may apply for such service without paying a service ordering charge or line connection charge. Should an existing Enhanced Tel-Assistance Service customer lose his or her eligibility and change to another class of residential service, the Company will not apply a service charge to the customer.

Applicable Service Charges, in Section S4 will apply for initial installation of new service or for transferring service from one location to another location.

(B) The monthly rate for Enhanced Tel-Assistance Service for Local Calling Plans are as follows. Refer to Section 14 of this tariff for rates for Packages and Bundles. Monthly Rate Monthly Rate Residence One-party Market Area “A” (l) Market Area “B” (2) Billing Code

Basic Calling Plan (3) $ 6.00 $ 6.00 R1 LIF Community Calling Plan $15.00 $12.00 RUSS2 Community Plus Plan $22.00 $19.00 RUSS3 Premium Calling Plan $29.00 $26.00 RUSS4

Federal Lifeline Support Credit $ 9.25 (D) $ 9.25 (D) RUSFF (C) (applies to all above plans)

(0) (1) All Exchanges not listed in Market Area “B” (2) Moorefield Exchange only (3) $2.00 State Enhanced Tel-Assistance Maximum usage credit applies pursuant to 3.5.2.(D). (1)

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1, 2012.

Issued: July 2,20 12 Effective: August 1, 2012 Page 1 REDACTED FOR PUBLIC INSPECTION

204338 <010> Study Area Code CITIZENS- FRONTIER-WV <015> Study Area Name

<020> Program Year 2014

<030> Contact Name: Person USAC should Contact Cassandra Guinness with questionsabout this data

<035> Contact Telephone Number: 585-777-4557 Number ot the person identitied in data line <030>

<039> Contact Email Address: [email protected] Email ot the person identitied in data line <030>

(check box when complete) Service Quality Improvement Reporting (complete ottached worksheet)

<310> Detail on Attempts (voice) 1 20433awv310 (oftach descriptive document]

<400> Number of Complaints per 1,000 customers (voice <410> Fixed <420> Mobile <430> Number of Complaints per 1,000 customers (broadband) <440> Fixed <450> Mobile

(check to mdicate certificotion) (attached descriptive document)

(check to mdicate certificotion) <610> z0433a~~610 I (ottoched descriptive document) (complete ottoched worksheet) (complete attached worksheet) (complete ottached worksheet) (if yes, complete ottoched worksheet] (check to indicate certificotion) (attach descriptive document) (ijnot, check to indimrecertification) (complete ottoched worksheet) (complete ottoched worksheet)

Price Cap Carriers, Proceed to Price CaD Additional Documentation Worksheet Includlng Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers <2000> (check to jndicate certlficmon) <2005> (complete ottached worksheet)

Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet <3000> (check to indrcate certificot,on) <3005> (complete ottochcd workfieeti

0911 212013 Page 1 REDACTED FOR PUBLIC INSPECTION Page 2

Data Collection Form OMB Control No. 3060-0986/0MB Control No. 396a0819

204338 <010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 ><030> Contact Name - Person USAC should contact re arding this data c035> Contact Telephone Number - Number of person identified in data line<030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassa*dra.guiMesseftr.com

cllO> Has your company received its ETC certification from the FCC? If your answer to Line <110> is yes, do you have an existing 554.202(a) "5 cllb year plan" filed with the FCC? (yes f no 1

If your answer to Line is yes, then you are required to file a progress report, on line c112> delineating the status of your company's existing 5 54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of voice telephony service. Attach Five-Year Service Quality Improvement Plan or, in subsequent years, your annual progress report filed pursuant to 47 C.F.R. 5 54.313(a)(l). If your company is a CETC which only receives frozen support, your progress report is only required to address voice telephony service.

09/12/2013 Page 2 Page 3 REDACTED FOR PUBLIC INSPECTION

OM8 Control No. 3060-0986/0MB Control No. 3060-0819

<015> Study Area Name CITIZENS-FRONTIER-WV

<030> Contact Name - Person MAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557

~~ <039> Contact Email Address - Email Address of person identified in data line cO3b [email protected]

i 09/12/2013 Page 3 Page 4 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV

<03@ Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <03@ cassandra.9uinnessoftr.cOm

Residential Local Service Charge Effective Date Single State-wide Residential Local Service Charge

09/12/2013 Page 4 REDACTED FOR PUBLIC INSPECTION Page 5

<010> Studv Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV

<030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> Cassandra .Winnes*@ftr.corn

<711>

Broadband Service - Usage Allowance State Regulated Download Speed Broadband Service - Usage Allowance Action Taken When State Exchange (ILEC) Residential Rate Fees Total Rate and Fees iMbp4 Upload Speed (Mbps) (GB) Limit Reached (de&)

Page 5 09/12/2013 Page 6 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204338 Study Area Name CITIZENS-FRONTIER-WV c020> Program Year 2014 c030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessoftr.com

Citizens Telecommunications Company Of West Virginia

~ ~~~ Frontier Commmications Corporation

Affiliates I I Doing Business As Company or Brand Designation

I I

Page 6 09/12/2013 REDACTED FOR PUBLIC INSPECTION Page 7

<010> Study Area Code 204338

<015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> Cassandra guinnessoftr cam

<910> Tribal Land(s) on which ETCServes

<920> Tribal Government Engagement Obligation Name of Attached Document (.pdf)

(Yes, N0,

<921> Needs assessment and deployment planning with a focus on Tribal community anchor institutions; Feasibility and sustainability planning; Marketing services in a culturally sensitive manner; Compliance with Rights of way processes Compliance with Land Use permitting requirements Compliance with Facilities Siting rules Compliance with Environmental Review processes Compliance with Cultural Preservation review processes Compliance with Tribal Business and Licensing requirements.

09/12/20 13 Page 7 ~~~

REDACTED FOR PUBLIC INSPECTION Page 8

<010> Studv Area Codp 204338

Please check this box to confirm no terrestrial backhaul En <1120> options exist within the supported area pursuant to 5 54.313(G)

Please check this box to confirm the reporting carrier offers ILd broadband service of at least 1Mbps downstream and 256 kbps <1130> upstream within the supported area pursuant to 5 54.313(G)

09/12/20 13 Page 8 REDACTED FOR PUBLIC INSPECTION Page 9

<010> Study Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV

<020> Program Year 2014 <030> Contact Name - Person USAC should contact regardingthis data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line c030> cassandra.guiMesSeftr.com

<1210> Terms & Conditions of Voice Telephony Lifeline Plans Name of attached document (.pdf)

<1220> Link to Public Website H~phttp://whiW.frantier.com/discountprograms/LifelineProgram

<1221> Information describingthe terms and conditions of any voice telephony service plans offered to Lifeline subscribers,

<1222> Details on the number of minutes provided as part of the plan,

<1223> Additional charges fortoll calls, and rates for each such plan.

09/12/2013 Page 9 Page 10 REDACTED FOR PUBLIC INSPECTION

<01b Study Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV <02b Program Year 2014 <03b Contact Name - Person USAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessoftr.corn

CHECK the boxes below to note compliance as a recipient of Incremental Connect America Phase I support, frozen High Cost support, High Cost support to offset access charge reductions, and Connect America Phase II support as set forth in 47 CFR 5 54.313(b),(c),(d),(e) the information reported on this form and in the documents attached below is accurate.

Incremental Connect America Phase I reporting <2010> 2nd Year Certification {47 CFR 5 54.313(b)(l)} <2011> 3rd Year Certification {47 CFR 5 54.313(b)(2)}

Price Cap Carrier Receiving Frozen Support Certification {47 CFR 8 54.312(a)} <2012> 2013 Frozen Support Certification <2013> 2014 Frozen Support Certification <2014> 2015 Frozen Support Certification <2015> 2016 and future Frozen Support Certification

Price Cap Carrier Connect America ICC Support {4? CFR 5 54.313(d)} <2016> Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR 5 54.313(e)} <2017> 3rd year Broadband Service Certification <2018> 5th year Broadband Service Certification <2019> Interim Progress Certification <202b Please check the box to confirm that the attached PDF, on line 2021, contains the required information pursuant to § 54.313 (e)(3)(ii),as a recipient of CAF Phase II support shall provide the number, names, and addresses of communityanchor institutions to which began providing access to broadband service in the preceding calendar year. <2021> Interim Progress Community Anchor Institutions Name of Attached Document Listing Required Information

Page 10 09/12/2013 Page 11 REDACTED FOR PUBLIC INSPECTION

COlOs Study Area Code 204338 415> Study Area Name CITIZENS-FRONTIER-WV

t030) Contact hame - Perron JSAC sno. 0 contact regarding ths data -rsSa.rCra,.. ^J;r-:eEE ~035, ContactTeepnone hurnber- h-moerof perron ILlentfed,ndataiinec030> 585-777-4557 ~039, Contact Ema Aooress- Ema Aooresr of personidentf ed n data itnec030> -2es~~=ra.c~~~.~.eesii=~:c-

CHECK the boxes below to note complianceon its five year setvice quality plan (pursuant to 47 CFR § 54.202(a)) and, for prlvatety held carriers, ensuring compllance with the finandal reporting requirements set forth in 47 CFR §54.313(f)(2). I further certifythat the informatian reported on this form andln the documents attached below Is accurate.

Progress Report on 5 Year Plan (3010) Milestone Certification{47 CFR $54.313(f)(l)(i)} Name of Attached Document Listing Required Information Please checkthis boxto confirm that the attached PDF, on line 3012, r contains the required information pursuant to 5 54.313 (f)(l)(ii),as a (3011) recipient of CAF Phase ii support shall provide the number, names, and addresses of community anchor institutionsto which began providing access to broadband sewice in the preceding calendar year.

(3012) Community Anchor Institutions (47 CFR 5 54.313(f)(l)(ii)} Nameof Attached Document Listing Required information (3013) ISyour company a Privately Held ROR Carrier {47 CFR 5 54.313(f)(2)} (3014) If yes, does your company file the RUS annual report H- Pleasechecktheseboxes toconfirmthattheattached PDF, on line3017, contains the required information pursuant to 5 54.313(f)(2)compliance requtreo: Electronic copy of their annual RUS reports (OperatingReport for (3015) Telecommunications Borrowers) (3016) PDF of Balance Sheet, income Statement and Statement of Cash Flows ifthe response is yes on line 3014, attach your company's RU5 annual (3017) report and ail required documentation Name of Attached Document Listing Required Information (3018) if the response is no on line 3014,ls your company audited? L((Yes/No) iftheresponseisyeson line3018, pleasecheckthebuxes belowto confirm your submission, on line 3026 pursuant to 5 54.313(f)(2),contains

Eithera copy oftheir audited financial statement; or (2) afinancial report (3019) in aformat comparable to RUS OperatingReport forTelecommunications 0 PDF Balance Sheet, Income Statement and Statementof Cash Flows (3020) of 0 Management letter issued by the independent certified public accountant (3021) that performed the company's financialaudit. 0

If the response is no on line 3018, pleasecheckthe boxes below to confirm your submission, on line 3026 pursuant to 5 54.313(f)(2), contains: Copy of their financial statement which has been subject to review by an 0 independentcertified public accountant: or 2) a financial report in a (3022) format comparable to RUS OperatingReport for Telecommunications Borrowers, Underlyinginformation subjected to a review by an independent certified (3023) €I public accountant 130241 underlying information subjected to an officer certification. (3025) PDF of BalanceSheet, Income Statement and Statement of Cash Flows 5 (3026) Attach the worksheet listing required information Name of Attached Document Listing Required Information

Page 11 09/12/2013 REDACTED FOR PUBLIC INSPECTION Page 12

ME Control No. 3

204338 <010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014

<030> Contact Name. Person USAC should contact regardingthis data Cassandra Guinness <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinness@f tr.corn

TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:

Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients

I certifythat I am an officerof the reportingcarrier; my responsibilities include ensuring the accuracy of the annual reportingrequirements for universal seryice support recipients; and, to the bert of my knowledge, the information reported on this form and in any attachments is accurate.

Name of Reporting Carrier: CITIZENS-FRoNTIER-w

Signature of Authorized Officer: ONLINE D~~~ 03/12/2013

Printed name of Authorized Officer: Ken

Titleor position of Authorized Officer: vpc

Telephone number of Authorized Officer: 585-777-5645

Study Area Code of Reporting Carrier: 204338 Filing Due Date forthisform: 10/15/2013 Persons willfulhl making false statements on this form can be punished by fine or forfeiture under the CommunicationsAct of 1934, 47 U.S.C 55 502, 503(b), or fine orimprisonment under Title 18 ofthe United States Code, 18 U.S.C. 5 1001.

09/12/2013 Page 12 REDACTED FOR PUBLIC INSPECTION Page 13

204338 ~0101 Study Area Code <015> Study Area Name CITIZENS- FRONTIER-WV

<020> Program Year 2014

<030> Contact Name - Person USACshouid contact regarding this data Cassandra Guinness <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address- Email Address of person identified in data line ~030, Cassandra. guinnessmftr. corn

TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:

Certification of Officer to Authorize an Agentto File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier

I certify that (Name of Agent) Is authorized to submit the information reported on behalf of the reporting carrier. i also certify that I am an officer of the repwtlng carrier; my responsibliities include ensuring the accuracy of the annual data reporting requirements provided to the aulhwlzed

Persons wiiifuliy making false statements on this form can be punished by fine or forfeiture underthe CommunicationsAct of 1934, 47 U.S.C. 55 502, 503(b), or fine or imprisonment underrile lsofthe Unned States Code, 18U.S.C 5 1001.

TO BE COMPLETED BY THE AUTHORIZED AGENT h . Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier I

Page 13 09/12/2013 REDACTED FOR PUBLIC INSPECTION

Attachments

0911 2/2013 REDACTED FOR PUBLIC INSPECTION

FCC Form 481

Line 100 -Service Quality Improvement Reporting [47 CFR 54.313(a)(l)]

Lines 320 and 330 - Unfulfilled Service Requests (broadband) [47 CFR 54.313(a)(3)]

Lines 430 and 440 and 450 - Number of Complaints per 1,000 customers (broadband) [47 CFR 54.313(a)(4)]

Line 700 -Company Price Offerings (voice) [47 CFR 54.313(a)(7)]

Line 710 -Company Price Offerings (broadband) [47 CFR 54.313(a)(7)]

Lines 1000 and 1010 -Voice Services Rate Comparability [47 CFR 54.313(a)(10)]

The FCC does not require completion of the above-listed items in the 2013 filing. In the FCC's Public Notice DA 13-1707, released August 6, 2013, these items were not included in the list of items that must be included in the 2013 filing.'

'The Public Notice stated, in relevant part:

For 2013, ETCs that receive high-cost support must complete FCC Form 481 to include the following: Information pursuant to section 54.313(a)(2) through (a)(6) as it relates to their provision of voice telephony service in calendar year 2012; their holding company, operating companies, affiliates (as defined under section 3 of the Communications Act of 1934, as amended (the Act), 47 U.S.C. § 153(2)) that are also designated as ETCs and/or that provide retail broadband Internet access to end-user customers), and any branding, pursuant to section 54.313(a)(8) of the Commission's rules; 6 for those ETCs that serve Tribal lands, a report on Tribal government engagement pursuant to section 54.313(a)(9); forpriceca p-Carrie r~ o nly,_certifiratio nspursuantto-sectian54X ~)-ancl(d),;isapprop riatedorrat eaf returncarriers only, their financial information pursuant to section 54.313(f)(2), as appropriate; and for those ETCs without access to terrestrial backhaul that are compelled to rely exclusively on satellite backhaul in their study areas, certifications pursuant to section 54.313(g). REDACTED FOR PUBLIC INSPECTION

OM0 Control No. 30604986/0MB Control No. 30604819

cOlb Study Area Code 204338 <015> Studv Area Name CITIZENS- FRONTIER-WV c02b Program Year 2014 c03b Contact Name - Person USAC should contact regarding this data Casaandra GuiMess ~035, Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 c039> Contact hailAddress - Email Address of person identified in data line c03b caasandra'guinnesesftr'com c22b

ca> cb2> cb3> cb4> ccb cc2> cd> ce> Cb ch> 911 Dld This Outage outage outage Numberof Total Facllitiao Service Outage Affect N*ltlple I !'yenee Outage Start Start Outage End End Customers Number of Affected Description (Check study pleas Service Outage Preventative

09/12/2013 REDACTED FOR PUBLIC INSPECTION

FCC Form 481 Line 310 - Unfulfilled Voice Telephony Service Requests Resolution

State: West Virginia Year: I 2012 I Study Area Code: Study Area Name: Company of West Virginia (St Mary's)

Date of Potential Date When the Request was How Service Fulfillment was Customer's Reauest Considered Unfulfilled Name of Exchange/- Attempted/Reason for Unfulfillment (If (mmlddlwy) (mm/dd/w) Wire Center Description of Service Request fulfilled in 2013, include date of fulfillment) 10/19/2012 10/26/2012 Sardis Res install NEEDS CABLE & RIGHT OF WAY REDACTED FOR PUBLIC INSPECTION

Line 510 - DescriDtion of ComDliance with Service Oualitv Standards and Consumer Protection:

The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards. Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC‘s regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FK’s guidance on measures to detect and prevent identity theft. All employees are trained on Frontier‘s Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges (“Cramming”) from appearing on customer’s bills. Frontier also follows a “First Call” resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary IT security measures to protect our network and customer information. REDACTED FOR PUBLIC INSPECTION

204338 <010> Study Area Code cfll5> Ftiidv Awa Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person WAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessoftr

Citizens Telecommunications Company Of West Virginia c810> Reporting Carrier call> Holding Company Frontier Communications Corporation <812> o~~~~~~~~c~~~~~~Citizens Telecommunications Company Of West Virginia

Affiliates I I Doing Business As Company or Brand Designation

09/12/2013 REDACTED FOR PUBLIC INSPECTION

204338 <010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person MAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> caSSandra.guinneas~ftr.com

Citizens TelecOmmunications Company Of West Virginia <810> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> o~~~~~~~~c~~~~~~Citizens Telecommunications Company Of West Virginia

Affiliates SAC I Doing Business As Company or Brand Designation Frontier Comm. of Lakeside, Inc. 341011 I Frontier Communications of Lakeside, Inc. 341061 I Frontier Communications of Mt. Pulaski, Inc. Frontier Comm. of Mt. Pulaski ~ Frontier Comm. of Orion, Inc. 341067 Frontier Communications of Orion, Inc. Frontier Comm. of Prairie, Inc. 341073 Frontier Communications - Prairie, Inc. Frontier Comm. of the Carolinas, Inc (IL-Alltel) 343035 Frontier Communications of the Carolinas Inc. Frontier Comm.-DePue, Inc. 340998 Frontier Communications of DePue, Inc. Frontier North, Inc (IL-GTE) 341015 Frontier North Inc. Frontier North, Inc. (IL-Contel) 341036 Frontier North Inc. Frontier Comm. of Indiana, Inc. 320750 Frontier Communications of Indiana LLC Frontier Comm. of Thorntown, Inc. 320828 Frontier Communications of Thorntown LLC Frontier Midstates, Inc (IN-Alltel) 323034 Frontier Midstates Inc. Frontier North, Inc (IN-Contel) 320779 Frontier North Inc. 320772 Frontier North Inc. ______~~Frontier North, Inc (IN-GTE) Frontier Comm. of Michigan, Inc. 310682 Frontier Communications of Michigan, Inc. Frontier Midstates, Inc (MI-Alltel) 313033 Frontier Midstates Inc. Frontier North, Inc (MI-GTE) 310695 Frontier North Inc. CTC Minnesota-Lakes 361123 Frontier Citizens Communications of Minnesota CTC Minnesota-South 367123 Frontier Citizens Communications of Minnesota Frontier Comm. of Minnesota, Inc. 361367 Frontier Communications of Minnesota, Inc. Frontier Comm. of Mississippi 280460 Frontier Communications of Mississippi LLC CTC Montana 484322 Frontier Communications of Montana

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number- Number of person identified in data line <030> 585-77'-4557 <039> Contact Email Address - Email Address of person identified in data line <030> caSSandra.9uiMeSSoftr.com

Citizens Telecommunications Company Of West Virginia <810> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> o~~~~~~~~c~~~~~~Citizens Telecommunications Company Of West Virginia

<813>

Affiliates Doing Business As Company or Brand Designation

Navajo Comm - New Mexico CTC of Nevada - North CTC of Nevada - South Frontier Comm. of the Southwest, Inc (NV-Contel) 552302 I Frontier Communications of the Southwest Inc. CTC of NY - Red Hook 154533 I Frontier Communications of New York CTC of NY - Upstate 154532 Frontier Communications of New York CTC of NY - Western Counties 154534 Frontier Communications of New York CTC Oqden, Inc. 150110 Frontier Oqden Telephone Company Frontier Comm. of New York 150100 Frontier Communications of New York, Inc. Frontier Comm. of Sylvan Lake 150120 Frontier Communications of Sylvan Lake, Inc. Frontier Comm.-Ausable Valley 150072 I Frontier Communications of AuSable Valley, Inc Frontier Comm.-Seneca Gorham 150122 I Frontier Communications of Seneca-Gorham, Inc. Frontier Telephone of Rochester

09/12/2013 REDACTED FOR PUBLIC iNSPECTiON

<015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person WAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guiMesssftr

Affiliates Doing Business As Company or Brand Designation

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204338 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person MAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557

<039> Contact Email Address ~ Email Address of person identified in data line <030> cassandra.guinnes68ftr .corn

Citizens Telecommunications Company Of West Virginia c810> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> o~~~~~~~~c~~~~~~Citizens Telecommunications Company Of West Virginia

09/12/2013 REDACTED FOR PUBLIC INSPECTION

204338 <010> Study Area Code e019 Study Area Name CITIZENS-FRONTIER-WV c020> Program Year 2014 c030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess c039 Contact Telephone Number - Number of person identified in data line c030> 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessQftr

Citizens Telecommunications Company Of West Virginia c810> Reporting Carrier c811> Holding Company Frontier Communications Corporation <812> operatin company Citizens Telecommunicatione Company Of West Virginia

09/12/2013 REDACTED FOR PUBLIC INSPECTION

S3.5.1 General

A qualifying low-income individual means a consumer who is a recipient of:

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1,2012.

Issued: July 2, 20 12 Effective: August 1,2012 REDACTED FOR PUBLIC INSPECTION Citizens Telecommunications Company of West Virginia Third Revised Page 179 d/b/a Frontier Communications of West Virginia Cancels Second Revised Page 179 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF s3. Local Exchange Service (Continued) s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.2 Auulications and Regulations

Enhanced Tel-Assistance Service is exchange service and, as such, is subject to the regulations governing Local Exchange Service in Section 3.4 of this tariff. The rates specified therein for Enhanced Tel-Assistance Service apply in addition to the rates for Local Exchange Service in Section 3.4, preceding, except as may otherwise be specified following.

Enhanced Tel-Assistance Service are available to qualified, low-income individuals and is provided with Local Exchange Service (Basic Calling Plan, Community Calling Plan, Community Plus Plan and Premium Calling Plan).

No other exchange service may be provided on the same premises with an Enhanced Tel-Assistance Service to either the Enhanced Tel-Assistance Service customer or any other person. In addition, an Enhanced Tel-Assistance Service customer may not subscribe to foreign central office, foreign exchange or foreign zone services.

Enhanced Tel-Assistance Service customers subscribing to Basic Calling Plan will receive a state usage allowance not to exceed $2.00 per month. Such usage may be either local or (0) Company provided long distance service (this includes all intraLATA toll calls billed by the local exchange carrier).

Enhanced Tel- Assistance customers will receive a Federal credit for support in the amount of $9.25 and will be applied to the monthly local exchange service charge.

Enhanced Tel-Assistance customers may subscribe to a-la-carte features located in Section 11 of this tariff.

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1,2012.

Issued: July 2,2012 Effective: August 1,2012 REDACTED FOR PUBLIC INSPECTION

Citizens Telecommunications Company of West Virginia First Revised Page 181.1 d/b/a Frontier Communications of West Virginia Cancels Original Page 181.1 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF s3. Local Exchange Service (Continued) s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.3 Rates and Charges

Applicable Service Charges, in Section S4 will apply for initial installation of new service or for transferring service from one location to another location.

Basic Calling Plan (3) $ 6.00 $ 6.00 R1 LIF Community Calling Plan $15.00 $12.00 RUSS2 Community Plus Plan $22.00 $19.00 RUSS3 Premium Calling Plan $29.00 $26.00 RUSS4

Federal Lifeline Support Credit $ 9.25 (D) $ 9.25 (D) RUSFF (C) (applies to all above plans)

(0) (1) All Exchanges not listed in Market Area “B” (2) Moorefield Exchange only (3) $2.00 State Enhanced Tel-Assistance Maximum usage credit applies pursuant to 3.5.2.(D). (1)

Issued by authority~~~~~~~ of an order of thepublic Service Commission of West VirginiainCase No. 12-0917-T-T dated July 26,20 12, effective August 1, 20 12.

Issued: July 2, 2012 Effective: August 1, 2012 Page 1 REDACTED FOR PUBLIC INSPECTION

204339 <010> Study Area Code

CITIZENS - FRONTIER-W <015> Study Area Name

<020> Program Year 2014

<030> Contact Name: PerSon USAC should Contact Cassandra Guinness with questionsabout this data

<035> Contact Telephone Number: 585-777-4557 Number ot the person identitied in data line <030>

<039> Contact Email Address: Cassandra. guinnesseftr.corn Email ot the person identitied in data line <030>

(check box when complete) Service Quality Improvement Reporting (compiete attached workrheet)

<200> Outage Reporting (voice) (complete onoched worksheet) <210> I-<-- check box if no outages to report

<300> Unfulfilled Service Requests (voice) I o <310> Detail on Attempts (voice) I \ (ottoch descriptive document) <320> Unfulfilled Service Requests (broadband) <330> Detail on Attempts (broadband) I- 1 (ottoch descriptivedocument) <400> Number of complaints per 1,000 customers (voice <410> Fixed <420> Mobile <430> Number of Complaints per 1,000 customers (broadband) <440> Fixed <450> Mobile

n Rules Compliance (check to indicate certificotion) (ottoched descriptive document) (check to indicate certificotion) <610> 204339WV610 (ottoched descriptive document) (complete attached worksheet) (complete attached worksheet) (complete attached worksheet) (if yes, complete anached worksheet) (check to indicate certificotion)

(attach derffiptive docurnentJ (if not, check to indicate certification) (complete onoched worksheet) (complete onoched worksheet)

Price Cap Carriers, Proceed to Price Cap Additional DocumentationWorksheet Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers <2000> (check to indicate cemficotion) ~200% (complete attached worksheet)

Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet <3000> (check to indicate certification) <300S> (complete onached worksheet)

09/12/2013 Page 1 Page 2 REDACTED FOR PUBLIC INSPECTION

(100) Service Qualiw Improvement Reporting FCC Form 481 Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819 July 2013

204339 c010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinnesa c035> Contact Telephone Number - Number of person identified in data line <030> 385-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guiMess~ftr.com

<110> Has your company received its ETC certification from the FCC? (yeslno) Q @ 's yes, do you have an existing 554.202(a) "5

If your answer to Line cllb is yes, then you are required to file a progress report, on line c112> delineating the status of your company's existing 5 54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of voice telephony service. Attach Five-Year Service Quality Improvement Plan or, in subsequent years, your annual progress report filed pursuant to 47 C.F.R. 5 54.313(a)(1). If your company is a CETC which only receives frozen support, your progress report is only required to address voice telephony service.

09/12/2013 Page 2 Page 3 REDACTED FOR PUBLIC INSPECTION

OM0 Control No. 3060-0986/OMB Control No. 3060-0819

204339 <01b Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <03b cassandra.guinnesa~ftr.com

09/12/2013 Page 3 REDACTED FOR PUBLIC INSPECTION Page 4

<01b Study Area Code 204339 ~015Study Area Name CITIZENS-FRONTIER-WV c02b Program Year 2014 <03b Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Addressof person identified in data line c030> caasandra.gu~*neasBftr.com

<701> Residential Local Service Charge Effective Date 1/1/2013 <702> Single State-wide Residential Local Service Charge w

<703> I I I I I Residential Local I I I Mandatory Extended Area I I I I I I I I

09/12/2013 Page 4 REDACTED FOR PUBLIC INSPECTION Page 5

<010> Study Area Code 204339 cO1S Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line<030> 585-777-4557 <039> Contact Email Address - Email Addressof person identifled in data line <030> cassandra.gulMess~.ftr.com

I Broadband Service - I I Usage Allowance1

-- See attached wnr --

Page 5 09/12/2013 Page 6 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person WAC should contact regarding this data Cassandra GuiMess e039 Contact Telephone Number- Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> casaandra.guinnessoftr .corn

<810> ReportingCarrier Citizens Telecommunications Company Of West Virginia <811> Holding Company Frontier Communications Corporation <812> Operatingcompany Citizens Telecommunications Company Of West Virginia

Affiliates SAC I Doing Business As Company or Brand Designation

I I I I

I I

09/12/2013 Page 6 Page 7 REDACTED FOR PUBLIC INSPECTION

<010> Studv Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USACshould contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessaftr.com

<910> Tribal Land(s) on which ETC Serves

<920> Tribal Government Engagement Obligation Name of Attached Document (.pdf)

09/12/2013 Page 7 REDACTED FOR PUBLIC INSPECTION Page a

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV Prnaram Voar 2014 <11311> . . -.D .-... ._I. <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line<030> 585-777-4557 <039> Contact Email Address - Email Address of Derson identified in data line <030> cassandra.suinness~ftr.cam

Please check this boxto confirm no terrestrial backhaul UI < 1120> options exist within the supported area pursuant to 5 54.313(G)

Please check this box to confirm the reporting carrier offers n broadband service of at least 1Mbps downstream and 256 kbps <1130> upstream within the supported area pursuant to 54.313(G)

09/12/2013 Page 8 Page 9 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339

<015> Study Area Name CITIZENS-FRONTIER-WV

<020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 555-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> =asSandra guimessoftr corn

WV CTC WV lifeline <1210> Terms & Conditions of Voice Telephony Lifeline Plans Name of attached document (.pdf)

http://www.frontier.com/discountprograms/LifelinePragram <1220> Link to Public Website HlTP

<1221> Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers,

<1222> Details on the number of minutes provided as part of the pian,

<1223> Additional charges for toll calls, and rates for each such plan.

09/12/2013 Page 9 Page 10 REDACTED FOR PUBLIC INSPECTION

CHECK the boxes below to note compliance as a recipient of Incremental Connect America Phase I support, frozen High Cost support, High Cnrt support to offset access charge reductions, and Connect Amerlca Phase II support as set forth in 47 CFR 5 54.313(b),(c),(d),(e) the information reported on this form and in the documents attached below is accurate.

Incremental Connect America Phase I reporting q01m 2nd Year Certification {47 CFR § 54.313(b)(l)} <2011> 3rd Year Certification {47 CFR 54.313(b)(2)}

Prlce Cap Carrier ReceivingFrozen Support Certification {47 CFR 5 54.312(a)} <2012> 2013 Frozen Support Certification <2013> 2014 Frozen Support Certification <2014> 2015 Frozen Support Certification <2015> 2016 and future Frozen Support Certification

Price Cap Carrier Connect America ICC Support {47 CFR 5 54.313(d)} ~20162 Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR 5 54.313(e)} <2017> 3rd year Broadband Service Certification <2018> 5th year Broadband Service Certification <2019> interim Progress Certification <202m Please check the box to confirm that the attached PDF, on line 2021, contains the required information pursuant to § 54.313 (e)(3)(ii),as a recipient of CAF Phase ii support shaii provide the number, names, and addresses of communityanchor institutions to which began providing access to broadband service in the preceding calendar year. <2021> Interim Progress Community Anchor institutions Name of Attached Document Listing Required information

Page 10 09/12/2013 Page 11 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> ProgramYear 2014 <030> Contact Name. Person USAC should contact regarding this data Cassandra GuiMess <035> ContactTelephoneNumber- Number of person identiiedindataiinec030> 585-777-4557 c0392 Contact Emaii Address- Email Address of person identfied in data line <030> Cassandra.quinnessaf tr .corn

CHECK the boxes belw to note comdiance on its flve veer sewice qualitv. .. ~lan bursuant.. to 47 CFR § 54.202la11..... and. for Dnvatek . held carriers. enrurina-. comdiance with the finandd rewrtina. -. reouirements set forth in 47 CFR §54.313(f)(2). I further certify that the information reported on this form and in the documents attached below is accurate.

Prwess Report on 5 Year Plan (3010) Milestone Certification{47 CFR 5 54.313(f)(l)(i)} Name &Attached Document Listing Required information Pleasecheckthisboxtoconfirmthattheattached PDF, on line3012, u contains the required information pursuant to 9 54.313 (f)(l)(ii), as a (3011) recipient of CAF Phase II support shaii provide the number, names, and addresses of community anchor Institutionsto which began providing access to broadbandservice in the preceding calendar year.

(3012) Community Anchor Institutions {47 CFR 5 54.313(f)(l)(ii)] Nameof Attached Document Listing Required Information (3013) Is your company a Privately Held ROR Carriert47 CFR 5 54.313(f)(2)) (3014) if yes, does your company file the RUS annual reprt Pieasechedcthese boxes toconfirmthattheattached PDF, on iine3017. contains the required information pursuant to 5 54.313(f)l2) compliance requires: Electronic cow of their annual RUS reports (Ooeratlna Report for (3015) .. . Telecommunications Borrowers) w (3016) PDF of Balance Sheet, income Statement and Statement of Cash Flows 871

If the response is yeson iine 3014, attach your company's RUS annual (3017) report and all required documentation Name of Attached Document Listing Required Information (3018) if the response is no on iine 3014,ls your company audited? 'm Iftheresponseisyeson line3018, pieasecheckthe boxes belowto confirm your submission, on line 3026 pursuant to 0 54.313(f)(2),contains

Either a copy of their audited financial statement; or (2) afinanciai report (3019) in a format comparableto RUS OperatingReport forTeiecommunications n (3020) PDF of Balance Sheet, income Statement and Statement of Cash Flows 0 Management letter issued by the independentcertified public accountant (3021) that performed the company's financial audit. if the response is no on iine 3018, pleasecheckthe boxes below to confIrmyDurrubmirsion. on iine 3026 pursuant to§ 54.313(f)(2), contains: Copyoftheirfinancial statement which has beensubjecttoreviewby an 0 independentcertified public accountant; or2) a financial report in a (3022) format comparable to RUS Operating Report for Telecommunications Borrowers, Underiyinginformation subjected to a review by an independentceitiied (3023) public accountant (3024) underlying information subjectedto an officer certification. (3025) PDF of Balance Sheet, income Statement and Statement of Cash Flows

(3026) Attach the worksheet listing required information Name of Attached Document Listing Required information

Page 11 09/12/2013 REDACTED FOR PUBLIC INSPECTION Page 12

TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:

I Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients ~ I certifythat I am an officerof the reportingcarn'er; my responsibilities include ensuring the accuracy of theannual reporting requirementsfor univerwlselvicesupport Irecipients; and, tothe best of my knowledge, the information reported on this form and in any attachments is accurate.

Name of Reporting Carder: CITTZENS-FRoNTIER-WV

Signature of Authorized Officer: ONLINE Date 03/12/2013

Printed name of Authorized Officer: Ken

Tltie or position af Authorized Officer:

Telephone number of Authorized Officer: 585-777-5645

Study Area Code of Reporting Carrier: 204339 Filing Due Date forthis form: 10/15/2a13 Persons wiilfuity making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. 55 502,5031b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. 5 1001.

09/12/2013 Page 12 REDACTED FOR PUBLIC INSPECTION Page 13

204339 <010> Study Area Code <015> Study Area Name CITIZENS- FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USACshould contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line 4030, 585-777-4557 c039, Contact Emaii Address. Email Address of person identified in data line <030> Cassandra [email protected]

TO BE COMPLETED BYTHE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:

Certification of Officer to Authorize an Agentto File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier

I certify that (Name of Agent) is authorized to submit the information reported on behalf of the reporting carrier. I ais0 certify that I am an officer ofthe reporting carrier; my responsibilities include ensuring the accuracy of the annual data reporting requirements provided to the authorized agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate.

Name of Authorized Agent: Name of Reporting Carrier: Signature of Authorized Officer: Date: Printed name of Authorized Officer: Titleor position of Authorized Officer: Telephone number of Authorized Officer: Study Area Code of Reporting Carrier: Filing Due Date for this form: Persons willfully making false statements on this form can be punished by fine or forfeiture underthe CommunicationsAct of 1934, 47 U.5.C §§ 502, 503(b), or fine or imprisonment underTitle laofthe United Statescode, 18U.S.C § 1001.

TO BE COMPLETED BY THE AUTHORIZED AGENT:

Certification of Agent Authorized to File Annual Reports for CAF or LI Rbcipients on Behalf of Reporting Carrier

I, as agent for the reporting carrier, certify that I am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided the data reported herein based on data provided by the reportlng carrler; and, to the best of my knowledge, the information reponed herein is accurate.

Name of Reporting Carrier Name of Authorized Agent or Employee of Agent Signature of Authorized Agent or Employee of Agent Date Printed name of Authorized Agent or Employee of Agent Weor position of Authorized Agent or Employee of Agent Telephone number of Authorized Agent or Employee of Agent Study Area Code of Reporting Carrier Filing Due Date for this form -- -__ - - 1 Persons willfully making false statements on this form Can be punished by fine orfofelture under the CommunicationsAct of 1934, 47 U S C §§ 502, 503(b),or fine or imprisonmentunderTnie 18ofthe United States Code, 18 U S C § 1001

Page 13 09/12/2013 REDACTED FOR PUBLIC INSPECTION

Attachments

09/12/2013 REDACTED FOR PUBLIC INSPECTION

FCC Form 481

Line 100 -Service Quality Improvement Reporting [47 CFR 54.313(a)(l)]

Lines 320 and 330 -Unfulfilled Service Requests (broadband) [47 CFR 54.313(a)(3)]

Lines 430 and 440 and 450- Number of Complaints per 1,000 customers (broadband) [47 CFR 54.313(a)(4)]

Line 700 -Company Price Offerings (voice) [47 CFR 54.313(a)(7)]

Line 710 -Company Price Offerings (broadband) [47 CFR 54.313(a)(7)]

Lines 1000 and 1010 -Voice Services Rate Comparability [47 CFR 54.313(a)(10)]

‘The Public Notice stated, in relevant part:

-~-~ - for price cap carriers only, certifica~_pursuantto_ection5_43~c~ncC(d),asapprqxiate+for-rate-of- returncarriers only, their financial information pursuant to section 54.313(f)(2),as appropriate; and for those ETCs without access to terrestrial backhaul that are compelled to rely exclusively on satellite backhaul in their study areas, certifications pursuant to section 54.313(g). REDACTED FOR PUBLIC INSPECTION

204339 <01& Study Area Code t015> Study Area Name CITIZENS-FRONTIER-WV <02& Program Year 2014 c03& Contact Name - Person USAC should contact regardlng this data Cassandra Guirnesa <035> Contact Telephone Number - Number of person Identified in data line 4302 585-777-4557 cassandra~gu'nnessoftr~cem c039> Contact Email Address - Emall Address of person Identified In data line c03cb C22b

0911 2/2013 REDACTED FOR PUBLIC INSPECTION

Line 510 - DescriDtion of ComDliance with Service Oualitv Standards and Consumer Protection:

The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards, Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC‘s regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FTC‘s guidance on measures to detect and prevent identity theft. All employees are trained on Frontier’s Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges (“Cramming”) from appearing on customer’s bills. Frontier also follows a “First Call” resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary TT security measures to protect our network and customer information. REDACTED FOR PUBLIC INSPECTION

Line 610 - DescriPtion of Functionality in Emeraencv Situations

The Frontier ILEC companies certify that they follow best practices that are designed to allow them to remain functional in an emergency situation through the use of back-up power to ensure functionality in the event of a limited commercial power failure. Frontier’s policy is that at sites where there is a generator, it will also have batteries capable of providing three-to-four hours of backup power. Sites that are provisioned to allow portable generators typically have up to eight hours of battery backup power available. Frontier adheres to formal maintenance and testing schedules of batteries and generators based on the GTE practices, the Bell standard and manufacturer standards. Batteries are load tested routinely. On site generators are tested monthly with an annual “blackout” test also incorporated. Routine maintenance occurs regularly throughout the year. Portable generators are load tested once a year along with performing the manufacturer recommended maintenance.

<010> Study Area Code 204339 ~019Study Area Name CITIZENS-FRONTIER-WV c020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess c035> Contact Telephone Number - Number of person identified in data line e0302 585-777-4557 c039> Contact Email Address - Email Address of person identified in data line <030> [email protected]

Citizens Telecommunications Company Of West Virginia c810> Reporting Carrier <811> Holding Company Frontier Communications Corporation ACitizens Telecommunications Company Of West Virginia

Affiliates I SAC I Doing Business As Company or Brand Designation

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person MAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra'guinnessoftr

Affiliates Doing Business As Company or Brand Designation

CTC Minnesota-South 367123 I Frontier Citizens Communications of Minnesota Frontier Comm. of Minnesota, Inc. 361367 I Frontier Communications of Minnesota, Inc.

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 cO15> Study Area Name CITIZENS-FRONTIER-WY c020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number- Number of person identified in data line ~030s 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line c030> cassandra.guinneas~ftr.Corn

Citizens Telecommunications Company Of West Yirginia c810> Reporting Carrier c811> Holding Company Frontier Communications Corporation <812> operating company Citizens Telecommunications Company Of West Virginia

I I Affiliates SAC Doing Business As Company or Brand Designation

CTC Nebraska 371128 Frontier Communications of Nebraska Navajo Comm - New Mexico 494449 Frontier Navajo Communications / Frontier Navajo Communications Company CTC of Nevada - North 554431 Fronter Communications of Nevada

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 <039> Contact Email Address - Email Address of person identified in data line c030> cassandra.guinneaasftr.cam

Afflliates Doing Business As Company or Brand Designation

09/12/2013 REDACTED FOR PUBLIC INSPECTION

204339 <010> Study Area Code <015> Study Area Name CITIZENS-FRONTIER-WV <020> Prneram Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness 585-777-4557 <035> Contact Telephone Number ~ Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> caSSandra.guinnessoftr.Corn

Citizens Telecommunications Company Of West Virginia <810> Reporting Carrier 411> Holding Company Frontier Communications Corporation <812, em ai ti^^^^^^^^^ Citizens Telecommunications Company Of West Virginia

Affiliates Doing Business As Company or Brand Designation

09/12/2013 REDACTED FOR PUBLIC INSPECTION

<010> Study Area Code 204339 <015> Study Area Name CITIZENS-FRONTIER-WV <020> Program Year 2014 e0302 Contact Name - Person USAC should contact regarding this data Cassandra Guinness e0352 Contact Telephone Number - Number of person identified in data line <030> 585-777-4557 (03% Contact Email Address - Email Address of person identified in data line <030> caasandra.guinnessoftr.corn

Citizens Telecommunications Company Of West Virginia 410> Repouting Carrier 411> Holding Company Frontier Communications Corporation <812> ti^^^^^^^^^ Citizens Telecommunications Company Of West Virginia

NCC Systems, Inc. NCC Systems, Inc. Phone Trends, Inc. Phone Trends, Inc. Rhinelander Telecommunications, LLC Rhinelander Telecommunications, LLC Rib Lake Cellular for Wisconsin RSA#3, Inc. Rib Lake Cellular for Wisconsin RSA#3, Inc.

0911 2R013 REDACTED FOR PUBLIC INSPECTION

Line 1210 -Terms and Conditions of Voice Telephony Lifeline Plans REDACTED FOR PUBLIC INSPECTION Citizens-Telecommunications Company of West Virginia Fifth Revised Page 178 d/b/a Frontier Communications of West Virginia Cancels Fourth Revised Page 178 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF

s3.5 Enhanced Tel-Assistance Service

S3.5.1 General

A qualifying low-income individual means a consumer who is a recipient of

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1,2012.

I Issued: July 2, 2012 Effective: August 1,2012 REDACTED FOR PUBLIC INSPECTION Citizens Telecommunications Company of West Virginia Third Revised Page 179 d/b/a Frontier Communications of West Virginia Cancels Second Revised Page 179 PSC WV No. 4

GENERAL CUSTOMER SERVICES TARIFF

s3. Local Exchange Service (Continued)

s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.2 Amlications and Regulations

(E) Enhanced Tel-Assistance customers will receive a Federal credit for support in the amount of $9.25 and will be applied to the monthly local exchange service charge. (D) (0)

(F) Enhanced Tel-Assistance customers may subscribe to a-la-carte features located in Section 11 of this tariff.

Issued by authority of an order of the Public Service Commission of West Virginia in Case No. 12-0917-T-T dated July 26,2012, effective August 1,2012.

Issued: July 2,2012 Effective: August 1, 20 12 REDACTED FOR PUBLIC INSPECTION

Citizens Telecommunications Company of West Virginia First Revised Page 181.1 d/b/a Frontier Communications of West Virginia Cancels Original Page 181.1 PSC WV No. 4

GENERAL CUSTOMER SERVICES TAIUFF

S3. Local Exchange Service (Continued)

s3.5 Enhanced Tel-Assistance Service (Continued)

S3.5.3 Rates and Charges

Applicable Service Charges, in Section S4 will apply for initial installation of new service or for transferring service from one location to another location.

Basic Calling Plan (3) $ 6.00 $ 6.00 R1 LIF Community Calling Plan $15.00 $12.00 RUSS2 Community Plus Plan $22.00 $19.00 RUSS3 Premium Calling Plan $29.00 $26.00 RUSS4

Federal Lifeline Support Credit $ 9.25 (D) $ 9.25 (D) RUSFF (C) (applies to all above plans)

(0) (1) All Exchanges not listed in Market Area “B” (2) Moorefield Exchange only (3) $2.00 State Enhanced Tel-Assistance Maximum usage credit applies pursuant to 3.5.2.(D). (1)

Issued by authority of an order of the Public Service Commission of West Virginia in Case No.

-12-091 7-T-Td~&edJulp26~2012,e€~ctive-Aug~~t-l.-2Q 1-L- ~ ~ ~~~ ~~~ ~

Issued: July 2, 2012 Effective: August 1,2012 I REDACTED FOR PUBLIC INSPECTION

205050 <010> Study Area Code

west COW Study Area Name Frontier Virginia Inc.

<020> Program Year 2014

<030> Contact Name: Person USAC should contact Cassandra Guinness with questionsabout this data

<035> Contact Telephone Number: 585-777-5645 Number ot the person identitied in data line <030>

<039> Contact Email Address: cassandra.guinnesscaftr.com Email ot the person identitied in data line <030>

(check box when complete Service Quality Improvement Reporting (complete ottoched worksheet)

<310> Detail on Attempts (voice) I205050WV310 (attach descriptive document)

I . Rules Compliance (check to indicote rertificotion) (ottoched descriptive document) (check to indicate certificotion) <610> 205050W610 (ottoched descriptive document) (complete attached worksheetJ (complete ottoched worksheet) (complete orroched worksheet) (if yes, complete attached worksheet) (check to indicate certificotion) (nttoch descriptive document) (if not, check to indlcnte certification) (complete ottoched worksheet) <1200> Terms and Condition for Lifeline Customers (complete ottoched worksheet)

Price Cap Carriers, Proceed to Price CaD Additional Documentation Worksheet induding Rate-of-Return Carriers affiiiated with Price Cap Local Exchange Carriers <2000> (check to rndicnte certificmon) <2005> (complete attnched worksheet)

10/02/2013 REDACTED FOR PUBLIC INSPECTION

No. 306Cb0819

205050 c010> Study Area Code c015> Study Area Name Frontier West Virginia Inc. c020> Program Year 2016 <030> Contact Name - Person USACshould contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-5645 <039> Contact Email Address - Email Address of person identified in data line <030> Cassandra .guimessoftr.corn

If your answer to Line cllb is yes, then you are required to file a progress report, on line 412> delineating the status of your company's existing 4 54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of voice telephony service. <112> Attach Five-Year Service Quality Improvement Plan or, in subsequent years, your annual progress report filed pursuant to 47 C.F.R. 5 54.313(a)(l). If your company is a CETC which only receives frozen support, your progress report is only required to address voice telephony service.

Name of Attached Document (.pdf) Please check these boxes below to confirm that the attached PDF, on line 112, contains a progress report on its five-year service quality improvement plan pursuant to § 54.202(a). The information shall be submitted at the wire center level or census block as appropriate.

<113> Maps detailing progress towards meeting plan targets 414> Report how much universal service (USF) support was received cll5> How (USF) was used to improve service quality c116> How (USF)was used to improve service coverage c117> How (USF) was used to improve service capacity c118> Provide an explanation of network improvement targets not met in the prior calendar year.

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OM6 Cgnfrol No. 3060-0986/0MB Control No. 3060-0819

205050 <01b Study Area Code <015> Study Area Name Frontier West Virginia Inc. <02b Program Year 2014 <030> Contact Name -Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <03b 585-777-5645 <039> Contact Email Address - Email Address of person Identified in data line <03b cassandra.guinnessaftr.corn

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<010> Study Area Code 205050 <015> Study Area Name Frontier West Virginia Inc. <02b Program Year 2014 <03b Contact Name - Person USAC should contact regarding this data Cassandra GuiMeee <035> Contact Telephone Number -Number of person identified in data line <030> 585-777-5645 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnesssftr. corn

<701> Residential Local Service Charge Effective Date I 1/1/2013 1 <702> Single State-wide Residential Local Service Charge

State I Exchange (ILEC) I SAC(CETC) 1 RateType I Service Rate I State Subscriber Line Charge I Stale Universal Service Fee I Setvice Charge (Total per line Rates and Feed I I I I I I I I I

-- See attached worksheet I

I I ~ ~~

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<010> Study Area Code 205050 c015> Study Area Name Frontier West Virginia Inc. <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness 585-777-5645 <035> Contact Telephone Number ~ Number of person identified in data line <030> <039> Contact Email Address - Email Addressof person identified in data line c030> cas*andra.guinnessoftr.cOm

Broadband Service - Usage Allowance State Regulated Download Speed BroadbandService - Usage Allowance Action Taken When State Exchange (ILEC) Residential Rate Fees Total Rate and Fees (Mbpr) Upload Speed (Mbps) (W Limit Reached (select)

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<010> Study Area Code 205050 <015> Study Area Name Frontier West Virginia Inc.

~ ____~ <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line c030> 585-777-5645 <039> Contact Email Address - Email Address of person identified in data line c030> cassandra.guinnessaftr.corn

Frontier West Virginia Inc. 410> Reporting Carrier <811> Holding Company Frontier Communications Corporation <812> Operating Company Frontier West Virginia Inc.

Affiliates I I Doing Business As Company or Brand Designation

I I

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<010> Studv Area Code 205050

~ ~~ <015> Study Area Name Frontier West Virginia Inc. 4202 Program Year 2014 <030> Contact Name - Person USACshould contact regardingthis data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-5645 <039> Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnesSQftr.com

<910> Tribal Land(s) on which ETC Serves

c920> Tribal Government Engagement Obligation Name of Attached Document (.pdf)

<921> Needs assessment and deployment planning with a focus on Tribal community anchor institutions; Feasibility and sustainability planning; Marketing services in a culturally sensitive manner; Compliance with Rights of way processes Compliance with Land Use permitting requirements compliance with Facilities Siting rules Compliance with Environmental Review processes Compliance with Cultural Preservation review processes Compliance with Tribal Business and Licensing requirements. a

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<010> Study Area Code 205050 <015> Study Area Name Frontier West Virginia Inc <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-5645 <039> Contact Ernail Address - Email Address of person identified in data line <030> Cassandra guinnesssftr coni

Please check this boxto confirm no terrestrial backhaul <1120> options exist within the supported area pursuant to 5 54.313(G) on

Please check this box to confirm the reporting carrier offers n broadband service of at least 1Mbps downstream and 256 kbps <1130> upstream within the supported area pursuant to 5 54.313(G)

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<010> Study Area Code 205050 <015> Studv Area Name Frontier West Virginia Inc.

~~ c020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-5645 ~ ~ ____ Contact Email Address - Email Address of person identified in data line <030> cassandra.gulnness~ftr.com

<1210> Terms & Conditions of Voice Telephony Lifeline Plans 205050wV1210 Name of attached document (.pdf)

<1220> Link to Public Website H~phttp://www.frontier.com/discountprograms/LifelineProgram

<1221> Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers, m

<1222> Details on the number of minutes provided as part of the plan,

<1223> Additional charges for toll calls, and rates for each such plan.

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<010> Study Area Code 205050 <015> Study Area Name Frontier West Virginia Inc. <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Cassandra GuiMess <035> ContactTelephone Number - Number of person identified in data line <0307 585-777-5645 <0397 Contact Email Address - Email Address of person identified in data line <030> cassandra.guinnessoftr.corn

CHECK the boxes below to note compliance as a recipient of Incremental Connect America Phase Isupport, frozen High Cost support, High Cost support to offset access charge reductions, and Connect America Phase II suppolt as set forth in 47 CFR 5 54.3U(b),(c),(d).(e) the information reported on this form and in the documents attached below is accurate.

Incremental Connect America Phase I reporting <2010> 2nd Year Certification {47 CFR 5 54.313(b)(1)} <2011> 3rd Year Certification {47 CFR § 54.313(b)(2)}

Price Cap Carrier Receiving Frozen Support Certiflcation {47 CFR f, 54.312(a)} <20127 2013 Frozen Support Certification <20137 2014 Frozen Support Certification <2014> 2015 Frozen Support Certification <2015> 2016 and future Frozen Support Certification

Price Cap Carrier Connect America ICC 5upport {47 CFR 5 54.313(d)} c2016> Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR 5 54.313(e)} <2017> 3rd year Broadband Service Certification t20187 5th year Broadband Service Certification <2019> Interim Progress Certification <2020> Please check the box to confirm that the attached PDF, on line 2021, contains the required information pursuant to § 54.313 (e)(3)(ii), as a recipient of CAF Phase iI support shall provide the number, names, and addresses of communityanchor institutions to which began providing access to broadband service in the preceding calendar year. <2021> Interim Progress Community Anchor institutions Name of Attached Document Listing Required Information

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<020> Program Year 2014 <030> Contact Name- Person USACrhouid contact regarding this data Cassandra Guinness <035> ContactTelephoneNumber- Number of person identified indata iine430> 585-777-5645 439> Contact Emaii Address - Emaii Address of prson identified in data line 430, cassandra.quinnessOf tr , corn

CHECK the boxes below tonote compliance on its five year sewice quality pian (pursuant to 47 CFR 9 54.202(a)) and, for prlvateiv heid carriers, ensuring compliance with the financial reparting requirements set fwth in 47 CFR 9 54.313(f)(2). i further certify that the information reported on this form and in the documents attached below is accurate.

Progreu Raport on 5 Year Plan (3010) Milestone Certification{47 CFR § 54.313(f)(l)(i)) Name of Attached Document Listing Required information Pleasecheckthisboxtoconfirmthattheattached PDF,online3012, u contains the required information pursuant to 5 54.313 (f)(l)(ii),as a W1il recipient o? CAF Phase ii support shall provide the number, names, and addresses of community anchor institutions to which began providing access to broadband sewice in the precedingcalendar year.

(3012) Community Anchor Institutions {47 CFR 9 54.313(f)(l)(ii)) Name of Attached Document Listing Required information (3013) is your company a Privately Held ROR Carrier {47 CFR 5 54.313(1)(2)) (3014) If yes, doer your company file the RUS annual report H- Pieasecheckthese boxes toconfirmthattheattached PDF, on iine3017, contains the required information pursuant to§ 54.313(f)(2)compliance requires: Electronic copy oftheir annual RUS reports (OperatingReport for (3015) Telecommunications Borrowers) m (3016) PDF of Balance Sheet, incomeStatementand Statementof Cash Flows In if the response is yes on line 3014, attach your company's RUS annual (3017) report and all required documentation Name of Attached Document ListingRequired information (3018) If the response is no on line 3014, Is your company audited? U(Yes/No) if the response is yes on line 3018, please checkthe boxes below to confirm your submission, on line 3026 pursuantto 5 54.313(f)(2),contains

Either a copyof theirauditedfinanciai statement: or (2) afinanciai report (3019) in a format comparabie to RUS OperatingReport for Teiecommunications PDF of Balance Sheet, income Statement and Statement of Cash Fiows (3020) Management letter issued bytheindependent certified public accountant (30211 that performed the company's financial audit. If the response is no on line 3018, pieare checkthe boxes below toconfirm your submission. on line 3026 pursuantto§54.313(f)(2), contains: Copy of theirfinanciai statement which has been subject to review by an 0 independentcertified public accountant: or 2) a financial report in a (3022) format comparable to RUS Operating Report for Telecommunications Borrowers, Underlyinginformation subjected to a review by an independentcertified (3023) public accountant 0 (3024) UnderiylngInformation subjected to an officer certification. (3025) PDF of Balance Sheet, income Statementand Statement of Cash Fiows 5 (3026) Attach the worksheet listing required information Name of Attached DocumentListingitequired information

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205050 <010> Study Area Code 415> StudyArea N~~~ Frontier West Virginia Inc. <020> Program Year 2014

<030> Contact Name -Person USAC should contact regarding this data Cassandra OuinnesS <035> Contact Telephone Number- Number of person identified in data line <030> 585-777-5645 <039> Contact Emaii Address - Email Address of person identified in data line <030> cassandra.guinness@ftr.

TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:

Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients

I certifythat I am an officer of the reporting carrier; my responsibilities include ensuringthe accuracy of the annual reporting requirementsfor universal sewice support recipients; and, tothe best of my knowledge, the information reported on this form and in anv attachmentsis accurate.

Name of RepOlting Carrier: Frontier West Virginia Inc.

Signature of Authorized Officer: ONLiNE Date 10/02/2013

Ken Printed name of Authorized Officer:

Title or position of Authorized Officer: vp,

Telephone number of Authorized Officer: 585-777-5645

Study Area Code of Reporting Carrier: 205050 Filing Due Date forthis form: i0/15’20i3 Persons wilifuliy making false statements on this form can be punished by fine or forfeiture under the CommunicationsAct of 1934, 47 U.S.C 46 502, 503(b), or fine or imprisonment under Title 18 ofthe United States Code, 18 U.S.C. 4 1001.

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205050 ~0101 Study Area Code <015> Study Area Name Frontier West Virginia Inc. <020> Program Year 2014

<030> Contact Name. Person USAC should contact regarding this data Cassandra Guinness <035> Contact Telephone Number - Number of person identified in data line <030> 585-777-5645 <039> Contact Emaii Address- Email Addressof person identified in data line c030, cassandra.guinness~ftr.com

TO BE COMPLETED BYTHE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:

Certification of Officer to Authorize an Agent to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier

I certify that (Name of Agent) is authorlred to submit the informatlon reported on behalf of the reporting carrier. I also certify that I am an officer of the repwtlng carrier; my respmsibilities include ensurlng the accuracy of the annual data reporting requirements provlded to the authorized agent; and, to me best of my knowledge, the reports and data provlded to the authorized agent is accurate.

Name of Authorized Agent: Name of Reporting Carrier: Signature of Authorized Officer: Date: Printed name of Authorized Officer: Title or position of Authorized Officer: Telephone number of Authorized Officer: Study Area Code of Reporting Carrier: Filing Due Date forthisform: Persons wiiifuiiy making false statements on this form can be punished by fine orforfekure under the CommunicationsAct of 1934, 47 U.S.C 55 502, 503(b), or fine or imprisonment UnderTitle llofthe United States Code, 18 U.S.C. 5 1001.

TO BE COMPLETED BY THE AUTHORIZED AGENT

~ ~ Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of ReportingCarrier

I, as agent for the reporting carrier, certify that Iam authorized to submit the annual reports for universal servlce rupport*recipientson behalf of the reporting carrier; I have provided the data reponed herein based on data provided by the reporting carrier; and, tothe best of my knowledge, the information reported herein is accurate.

Name of Reporting Carrier Name of Authorized Agent or Employee of Agent Signature of Authorized Agent or Employee of Agent Date Printed name of Authorized Agent or Employee of Agent Ttie or position of Authorized Agent or Employee of Agent Telephone number of Authorized Agent or Employee of Agent Study Area Code of Reporting Carrier Filing Due Date forthisform ._ .- Persons willfuiiy making false statements on this form can be punished by fine orforfekure underthe CommunicationsAct of 1934, 47 U S C 45 502,503(b), or fine or imprisonment underTltie i 18 ofthe Unrted States Code 18 U 5 C 6 1001

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Attachments

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FCC Form 481

Line 100 -Service Quality Improvement Reporting [47 CFR 54.313(a)(l)]

Lines 320 and 330 - Unfulfilled Service Requests (broadband) [47 CFR 54.313(a)(3)]

Lines 430 and 440 and 450 -Number of Complaints per 1,000 customers (broadband) [47 CFR 54.313(a)(4)]

Line 700 - Company Price Offerings (voice) [47 CFR 54.313(a)(7)]

Line 710 -Company Price Offerings (broadband) [47 CFR 54.313(a)(7)]

Lines 1000 and 1010 -Voice Services Rate Comparability [47 CFR 54.313(a)(10)]

~ ~~~~ ‘The Public Notice stated, in relevant part:

For 2013, ETCs that receive high-cost support must complete FCC Form 481 to include the following: Information pursuant to section 54.313(a)(2)through (a)(6)as it relates to their provision of voice telephony service in calendar year 2012; their holding company, operating companies, affiliates (as defined under section 3 of the Communications Act of 1934, as amended (the Act), 47 U.S.C. 5 153(2)) that are also designated as ETCs and/or that provide retail broadband Internet access to end-user customers), and any branding, pursuant to section 54.313(a)(8)of the Commission’s rules; 6 for those ETCs that serve Tribal lands, a report on Tribal government engagement pursuant to section 54.313(a)(9); fo r price cap carriers on ly,x_ertificationspanmmi on-54?-33-1-3CEt~~~-~~~~~~~~~~~ returncarriers only, their financial information pursuant to section 54.313(f)(2), as appropriate; and for those ETCs without access to terrestrial backhaul that are compelled to rely exclusively on satellite backhaul in their study areas, certifications pursuant to section 54.313(g). REDACTED FOR PUBLIC INSPECTION

205050 ~010, Study Area Code cO15> Study Area Name Frontier West Virginia Inc. c02@ Proaram Year 2014

~ <03D Contact Name - Person USAC should contact regarding this data Cassandra ouinneae

<220, tbb cb2> cM> ccb cd> cg> 911 DldThir Outaga NOW Outage Outage Numberof Total Facllltles Setvice Outage Affect Multipla Reference Outage Start Start Outage End End Customers Number of Affected Derrlptlon (Check st^* ~\~o,Is Senrice Outage Preventative REDACTED FOR PUBLIC INSPECTION

DmCollectton Form OMB Control No. 3060-0986/0MB Control No. 30600819

e0302 Contact Name - Person USAC should contact regarding this data Cassandra Guinness <035> ContactTelephone Number - Number of person identified in data line e0302 585-777-5645 ~039> Contact Email Address - Email Address of person identified in data line <03b Ca88andra~~uiMesssftr~COm t2202 REDACTED FOR PUBLIC INSPECTION

FCC Form 481 Line 310 -Unfulfilled Voice Telephony Service Requests Resolution

(A) (6) ( C) (D) (E)

Date of Potential Date When the Request was How Service Fulfillment was AttemptedfReason Customer's Request Considered Unfulfilled Name of Exchange/ for Unfulfillment (If fulfilled in 2013, include (mm/dd/yw) (mm/dd/ww) Wire Center Description of Service Request date of fulfillment) Chapmanville Res install NO PAIRS, WAITING ON PROJECT CMPLTN.

11/6/2012 11/14/2012 12/27/2012 12/30/2012 Chapmanville Res install NO PAIRS, WAITING ON PROJECT CMPLTN. 10/31/2012 11/9/2012 laeger Res install NEEDS 7000' CABLE. REDACTED FOR PUBLIC INSPECTION

Line 510 - DescriDtion of ComDliance with Service Oualitv Standards and Consumer Protection:

The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards. Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC’s regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FTCs guidance on measures to detect and prevent identity theft. All employees are trained on Frontier’s Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges (“Cramming”) from appearing on customer‘s bills. Frontier also follows a ‘First Call” resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary IT security measures to protect our network and customer information. REDACTED FOR PUBLIC INSPECTION

Line 610 - DescriDtion of Functionalitv in Emeraencv Situations