CASE-Ross Support of Education: United Kingdom and Ireland 2021 Generating Philanthropic Support for Higher Education
Findings from data collected for 2016–17, 2017–18, 2018–19 and 2019–2020 © 2021 Council for Advancement and Support of Education Original publication date: April 2021 All rights reserved. No part of the material protected by this copyright may be reproduced or used in any form, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the Council for Advancement and Support of Education. Limit of Liability/Disclaimer: While the publisher has used its best efforts in preparing this document, it makes no representations or warranties in respect to the accuracy or completeness of its contents. No liability or responsibility of any kind (to extent permitted by law), including responsibility for negligence is accepted by the Council for Advancement and Support of Education, its servants or agents. All information gathered is believed correct at publication date. Neither the publisher nor the author is engaged in rendering legal, accounting or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
CASE-ROSS EDITORIAL BOARD The Editorial Board members helped manage the project by contributing their time and expertise at each stage of developing this report. They were involved with survey review, script creation, survey promotion, data collection, data verification, analysis, report writing and dissemination. The 2019–2020 Editorial Board consisted of: l Sandra Jackson, Deputy Director and Head of Development Services, University of Bristol l Tania Jane Rawlinson, Director of Development and Alumni Relations, Cardiff University l Frances Shepherd, Director of Development and Alumni, University of Glasgow l Tom Smith, Prospect Research and Database Officer, Loughborough University l Martin Wedlake, Deputy Director of Strategy and Operations, University College London
AUTHOR Divya Krishnaswamy, Senior Research Analyst (Project Lead), CASE
CASE STAFF Bruce Bernstein, Executive Director, Global Engagement (Europe and Africa) Leigh Cleghorn, Deputy Director (Europe) David Bass, Senior Director – Research
ACKNOWLEDGEMENTS First and foremost, we would like to thank the institutional staff who gave their time to provide information about the philanthropic income of their institutions and those who submitted case studies to support the publication of this report. A special thanks to all the new institutions participating in the study for the first time. We are grateful to the CASE-Ross Editorial Board for their continued guidance and support.
COVER ART CREDIT © yuoak, Getty Images
FOR MORE INFORMATION, CONTACT: Divya Krishnaswamy Senior Research Analyst CASE [email protected] or [email protected] +44 (20) 3752 9726
COUNCIL FOR ADVANCEMENT AND SUPPORT OF EDUCATION
case.org London Mexico City Singapore Washington, D.C. CONTENTS
PRESIDENT’S NOTE...... 4 FOREWORD ...... 5 EXECUTIVE SUMMARY...... 8 Key Findings...... 8 INTRODUCTION...... 10 Cluster analysis...... 10 Interpreting the charts and tables ...... 11 KEY INDICATORS...... 12 New funds secured...... 14 Cash income received...... 18 Alumni and donors...... 22 Fundraising and alumni relations investments...... 25 Fundraising and alumni relations staff ...... 28 TRENDS IN KEY INDICATORS...... 29 Philanthropic income...... 29 Alumni and donors...... 30 Fundraising and alumni relations investments...... 31 Fundraising and alumni relations staff ...... 32 Trends by cluster...... 33 FINDINGS BY MISSION GROUPS...... 35 FINDINGS BY OTHER GROUPS...... 36 FINDINGS BY PEARCE REVIEW GROUPS...... 37 APPENDIX...... 38 Response rate...... 38 Participating institutions...... 39 CASE-Ross Support of Education: United Kingdom and Ireland 2021
PRESIDENT'S NOTE
For almost 20 years the CASE-Ross Survey has documented the growth and evolution of higher education advancement in the United Kingdom and Ireland. As the Editorial Board’s Foreword demonstrates, CASE- Ross data is a valuable tool providing insights into the impact of external factors, like the ongoing pandemic, institutional practice, notably sustained investment in advancement functions, and program level strategy on fundraising outcomes. Throughout the past year educational leaders and advancement professionals have proven themselves innovative and nimble. They have rapidly adapted primarily in-person alumni engagement and fundraising programs to online activities that have proven successful in sustaining relationships. They have also been successful in newly engaging previously uninvolved alumni and stakeholders who are motivated by insti- tutional missions and vision. Fundraisers have adapted their appeals in many contexts to raise support for students impacted by the crisis and the scientific research that has helped to pave a pathway beyond. Institutional strategy has also played a critical role in sustaining and growing fundraising capacity. Findings from this survey, as well as AMAtlas surveys of higher education fundraising in the US and Canada, demonstrate that even in years when overall giving declines as a result of economic and other external factors, many institutions sustain or grow fundraising. This reflects the importance of unstinting institutional support of advancement programs. While the pandemic has posed many challenges, the CASE-Ross survey demon- strates the resilience of philanthropic relationships sustained through consistent engagement and stewardship. The CASE-Ross survey has long been a critical resource for UK educational leaders and advancement professionals and has become an important model for the global advancement profession. In March of 2021, CASE published the first CASE Global Reporting Standards, an internationally applicable set of reporting standards informed by fundamental ethical and professional principles. Members of the CASE-Ross Editorial Board as well as other dedicated volunteers from the UK and Europe provided invaluable guidance and support in the development of the new Standards. They include the CASE-Ross methodology of counting new funds secured along with cash income as a central element. Over the next two years, CASE will be engaging with volunteers and industry partners to align our estab- lished regional fundraising surveys with the new Standards and define a set of core metrics, across advance- ment roles, while preserving valuable longitudinal and regional data. This work will enable benchmarking across national borders while ensuring that all CASE members have access to transparent, industry standard data and can benefit from the metrics, analytics, and reporting resources provided by CASE’sAM Atlas team. With sincere thanks to the members of the CASE-Ross Editorial Board and the dedicated advancement professionals who contributed to this year’s survey and who do so much to advance education to transform lives and society.
With much gratitude, Sue Cunningham President and CEO CASE
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FOREWORD
2020’s global Coronavirus pandemic turned 2019–2020 into an unprecedented and difficult year for every- one, including universities, and their development and alumni relations programmes and teams. The fortitude, commitment, flexibility and care shown by advancement professionals across the UK and Europe, in the face of the pandemic, was wholly admirable. Many professionals helped support key aspects of university “pivots” to address issues which the pandemic exacerbated. The pandemic meant that 2019–2020 was a year of two (unequal) halves – one pre-COVID, and one which tracked the pandemic’s early months. The CASE-Ross report for the 2019-2020 year does not distin- guish between those two distinct timeframes, though the pandemic’s impact is evident across many of the data points we track. The overall story of the year, including those challenging early months of the pandemic, is strongly positive. The sector delivered more than £1 billion of New Funds Secured from philanthropic sources for the third year running. Strong momentum would seem to have been maintained, even as other sectors saw their income from giving [or fundraising income/voluntary income] decimated. That said, the story seems to be bifurcated in some areas of higher education advancement. Maturity, and institutional commitment to development and alumni relations, mattered more than ever. Mindful of this split, we reviewed our cluster analysis closely this year. Notably, initial cluster analysis left us with a large emerging cluster, where we saw widely varied performances. Further analysis showed that this cluster divided naturally into a group of 22 Emerging, and 11 Fragile institutions. (Last year’s Emerging cluster might have benefitted from a similar approach, so we recommend that this year’s charts are read on their own; they are perhaps more finely tuned and accurate, rather than representing a significant sector shift to more “fragile” institutions.) The more mature five of the six “clusters”: Elite, Established, Moderate, Developing and even Emerging reported relatively consistent results and appear to have weathered the start of the pandemic. The Elite, Moderate and Emerging clusters have all posted fundraising results that are slightly down on last year, but this is in the context of a particularly strong 2018-19 and is not necessarily a cause for concern. Because these institutions are responsible for more than 95% of gifts, this strong performance means that an overall New Funds Secured remained above the £1 bn mark for the THIRD year in a row. The fall of £236 million from last year is a return to 2017–18 performance levels, and it is worth remembering that the 2018–19 all-time high included a single new pledge of £150m for one elite institution. The sector’s focus on the long-term relationship based major gift model appears to have paid strong dividends. Unlike transactional or product-based fundraising, UK higher education’s approach seems to have nurtured and maintained long-term donor affinity and momentum. Universities’ willingness to invest in asking, and donors’ ongoing willingness to give, does not seem to have been affected materially by the pandemic in the last quarter of the 2019–2020 financial year. News and analysis of the broader charity sector has frequently included reports of dramatic losses in fundraising success, with attendant reductions in expenditure on fundraising. Our figures show that whilst many universities reduced overall expenditure in 2019–2020, staffing numbers did not decline much. We deduce – and anecdotal evidence also tells us – that reduced spend was the result of pausing on visits and events (including overseas travel), rather than significant staffing cuts. But at the very Fragile end of the spectrum (which now includes a number of institutions classed as Emerging in previous years), there have been advancement team closures and reductions. Notably, fewer institutions since the mid-2000s participated in the CASE-Ross survey. (Even some relatively mature offices
• 5 • CASE-Ross Support of Education: United Kingdom and Ireland 2021 were unable to complete the survey, or provide all its data points, due to staff pressures. We hope to welcome them back to the full survey next year.) In 2019–2020, it seems, institutional commitments to fundraising suffered for some institutions with the least mature programmes. Stop-start investment in fundraising is a dangerous game. It can lead to damaged relationships and in turn to philanthropic income languishing and failing to recover when it is felt investment can again be made. Consistent investment, appropriately tailored to institutional needs and opportunities, has proven time and again to lead to success – as the continued growth in all the other clusters demonstrates. Where there was success, what was it that counted? Institutions that showed impressive results have told us their success relied on strong donor relationships, on institutional agility, and/or being well aligned with strategic planning in their institutions. When some or all of those factors were in play, advancement teams could respond to the crisis even as institutional needs evolved rapidly. They could demonstrate authenticity of need to donors who knew them well already and could showcase real impact to donors. Some universi- ties found success through fundraising for research efforts associated with the pandemic and vaccine. Others moved rapidly, and successfully, to appeals which focused on new and urgent student needs during the crisis. Of course, we will also be watching carefully for the pandemic’s impact on the 2020–2021 year. At this stage it is very difficult to predict. Some institutions seem to be faring well. We know that non-salary spend may be far lower than in previous years, with no travel and few events possible. Telethons were more complex to run. But we have heard that online engagement with alumni is opening up new territories and opportunities – fertile ground for global engagement of a mobile, agile alumni community. Case studies of successes, and failures, will be important for the sector to share in the coming months. The CASE-Ross Survey continues to highlight sector trends and patterns we have observed over time. Some longer-term trends have continued during 2019–2020: • Investment in alumni magazines declined for the third year in a row; • Contactable alumni numbers continue the long-term trend of inexorable rise; • Very large gifts continue to contribute significantly to the sector’s success. Some trends we are watching were more difficult to chart in a tumultuous year: • Telethons seem to have slowed for the second year running for the subset of institutions who report on this data, though it is unclear whether this was due to strategic choices, or to lockdown pauses. • Crowdfunding continues to grow donor numbers, but again the pandemic may be a factor. Did emergency appeals open doors to new audiences? • While total staff numbers dipped very slightly (both in fundraising and alumni relations), a few significant institutions did not report staff – and median staff numbers held largely constant. The 2020–2021 numbers may offer a better picture of pandemic impact. We also observe fluctuations in “contactable” alumni with interest; we aim to consult with the sector about the causes here, and significance of this fluctuation. More generally, both our Editorial Board and CASE remain committed to keeping colleagues in Europe informed and consulted, whilst CASE globally updates its surveys and programmes. (See Sue Cunningham’s notes above about the wider landscape). We feel real pride that the CASE-Ross Survey, now passing its 20th year, has helped provide much of the context for the recently revised Global Standards, and for data collection in the forthcoming CASE “core metrics” programme. Our goal as an Editorial Board together with CASE is to ensure that European colleagues have the data and tools they need to enable benchmarking, inform their programmes, and identify communities of best practice. We will do our best to provide early information about, and consultation on, updates and changes in the CASE-Ross Survey. We will stay in touch, and continue the discussion at CASE events and programmes, in the months and year to come.
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Most of all, we are full of appreciation for the outstanding commitment which advancement colleagues have shown to their universities, to their students and colleagues, and to their donors and alumni over the past year. Our work is valuable, is valued, and truly changes lives. This survey gives an idea of the financial impact which our work has – and all of us can be proud of the positive impact we have on people, on places, and on learning and discovery at our institutions. Thank you to all of the institutions who participated in the CASE-Ross Survey 2019–20!
With thanks, CASE-Ross Editorial Board
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EXECUTIVE SUMMARY The CASE-Ross Survey Supporting Document TOTAL NEW FUNDS SECURED IN prescribes definitions for recording philanthropic 2019–2020 WAS £1.09 BILLION income, guidance on eligible funding and provides • The total new funds secured in 2019–2020 was general guidance on completing the survey. Philan- £1.09 billion. thropic income includes gifts/donations or grants • The mean philanthropic funds secured in that are eligible and fall within the boundaries 2019–2020 decreased by 17% since 2018-19. of philanthropic intent. Philanthropic support is • On average, institutions sourced 66% of their new reported in two ways: funds from organisations (including companies, • New funds secured in a year includes the value trusts and foundations and lottery) while the of new gifts/donations received and new pledges remaining 34% was contributed by individuals. confirmed in the year at their value for up to five • Amongst 79 institutions that provided the data, years; it excludes legacy payments and cash pay- 219 donors made gifts or pledges of £500k or ments made against pledges secured in previous more during 2019–2020 (excludes elite and fragile years. New funds secured reflect the success of institutions). current fundraising activity. • Cash income received includes all cash income TOTAL CASH INCOME RECEIVED IN received during the year and includes new single 2019–2020 WAS £1.03 BILLION cash gifts, cash payments received against pledges • The total cash income received in 2019–2020 secured in the current or previous years and cash was £1.03 billion. from legacies; it excludes new pledges where • The mean cash income received in 2019–2020 payment has not been received. Cash income decreased by 0.1% since 2018–19. reflects the success of the current and past years’ • On average, institutions received 63% of cash fundraising activity. income from organisations (including companies and trusts and foundations), while individuals Key Findings1 contributed 37%. • Total cash income from legacies was £85m in For 2019–2020, overall average new funds secured 2019–2020 from 986 legacy donations. decreased by 17% over those received during 2018–19. Average cash income also decreased AVERAGE NUMBER OF DONORS GREW slightly, by 0.1% over 2018–19 figures. BY 3.6% The average value of the largest new gifts/ • 94 participating institutions reported a total of pledges and average value of the largest cash gifts 214,115 donors. received by institutions decreased by 24% and 4% • Average donors increased by 3.6% since 2018–19 respectively. Average donor numbers have increased and average alumni donors increased by 5% since by 3.6% while the average number of alumni 2018–19. donors has increased by 5% since 2018–19. • Among institutions that provided breakdowns of Average figures for investments in both donor types2, 97% were individuals and 3% were fundraising and alumni relations have decreased trusts and foundations, companies, lotteries or by 9% and 16% over 2018–19 levels. other organisations. • 1% or 149,715 of the reported 10.8m contactable alumni made contributions during the year.
1All average trend figures are for institutions that participated in the survey for all four years 2016–17, 2017–18, 2018–19 and 2019–2020. 2Not all participating institutions provided a break down of total donors into sub-categories.
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AVERAGE INVESTMENTS IN FUNDRAISING AND ALUMNI RELATIONS DECREASED BY 9% AND 16% RESPECTIVELY • In 2019–2020 the total expenditure on alumni relations was £46m and the total expenditure on fundraising was £107.5m. • Average fundraising investment decreased by 9% and average alumni relations investment decreased by 16% over the previous year. • Staff costs accounted for 79% of average fund raising expenditures and 73% of average alumni relations expenditures.
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INTRODUCTION Cluster Analysis Latent Class Analysis (LCA) was first conducted The first CASE-Ross Support of Education Survey in 2013 on data from the CASE-Ross surveys in (as it is now known) was carried out in 2002 and 2011–12 to explore the possibility of uncovering built on previous surveys undertaken within the groups of institutions that had similar fundraising Ross Group; the survey has been conducted profiles and has been repeated every year. LCA was annually since then. used to group institutions, into different clusters The survey methodology has been adapted for based on certain defining variables that provided use in other CASE surveys on philanthropic sup- the most information about key characteristics port for education in Australia and New Zealand, of fundraising activities and for which there was continental Europe, South Africa and Canada. sufficient variation between institutions to offer During 2012–13, the CASE-Ross survey was distinct patterns and differentiating factors. These offered online for the first time. Its methodology variables are: also changed substantially (differentiating it from its predecessors) and was enhanced following a review 1. Average cash income received over three years that included scoping interviews with key stake- 2. Average largest cash gift received over three years holders and development directors. 3. Average number of donors over three years The CASE-Ross Support of Education Survey, 4. Average proportion of contactable alumni UK and Ireland, 2019–2020 was open to partici- making a gift over three years pants from 16 September 2020 to 24 November 5. Average fundraising costs per pound received 2020. Invitations to participate were sent to 161 over three years higher education and specialist institutions in the 6. Average number of fundraising staff (full-time UK alone that are involved in some form of fun- equivalent) over three years draising or alumni relations activity. Ninety-three Average figures for these variables across a three- institutions across the UK participated yielding a year period were used to ensure that comparisons response rate of 58% (see Appendix for details). were based on performance over time rather than Two higher education institutions from Ireland any single year. In earlier years, a five-cluster solu- and the Institute of Cancer Research in the UK tion offered a good statistical fit for the data and also took part in the survey. A total of 96 institu- made substantive sense; however, since 2015–16, tions across the UK and Ireland participated during additional analysis on the Emerging cluster was 2019–2020. conducted and it was found that the institutions in Participating institutions provided data for the this cluster could be further divided into two sub- 12-month period from 1 August 2019 to 31 July clusters producing a total of six clusters in recent 2020. Data has not been reweighted to estimate years. The same process was first applied to the funds raised and other data for non-participating 2019–2020 dataset of 96 institutions using Latent institutions so reported totals only account for a GOLD® v5.0 software. However, this left us with portion of philanthropic support for higher educa- a large, emerging cluster, where we saw widely tion in the UK and Ireland. varied performances. Further analysis showed that CASE Research staff, with the support of the this cluster divided naturally into a group of 22 Editorial Board, queried data submitted by institu- Emerging, and 11 Fragile institutions. Through tions against an exhaustive set of logic, ratio, arith- most of this report, data has been presented broken metic and substantive tests and survey participants down for the following six clusters of institutions: were asked to confirm or correct their responses. 1. Fragile (11 institutions) Benchmarking data was made available to partici- pating institutions at the time of report release. 2. Emerging (22 institutions)
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3. Developing (26 institutions) in mean and median figures may reflect the 4. Moderate (28 institutions) outliers in the data reported by a cluster. Or it 5. Established (7 institutions) could reflect the varied nature of fundraising 6. Elite (2 institutions) operations and/or maturity of fundraising operations across participating institutions. • The number of institutions given as the base (n) Interpreting the charts for a chart or table indicates the number of insti- and tables tutions that provided data for a response to a • Through most of this report (other than trends by question or for the given variable or variables. key indicators) data has been presented broken • For variables that were calculated from the down by the six clusters. responses to more than one question in the survey, • Descriptive statistics, mainly using the measures first, the variable was calculated for each institu- of central tendencies – arithmetic mean/average tion and then the mean was calculated at a cluster and median – were used to analyse the data and level and at an ‘all institutions’ level. report on key variables on a confidential and • Aggregates reported for ‘all institutions’ are aggregated basis. calculated for all participating institutions that • Mean figures provide a snapshot of the overall provided a response. group’s performance including outliers, while • All income figures in this report are reported in median figures highlight the exact midpoint Pound Sterling. Data reported in Euros were in fundraising figures across participating converted to Pound Sterling using an average institutions. of the conversion rate for the survey period • A normally distributed cluster has mean and (€1 = £0.87872 or £0.88). median figures that are quite similar. Differences
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KEY INDICATORS The following section reports on new funds secured, broad overview of the return on investment and cash income received, contactable alumni, donors economic impact of fundraising across institutions and investment in fundraising and alumni relations in the UK and Ireland. staff and activities. These key indicators provide a
Key indicators 2019–2020
n Total Mean Median
Philanthropic Income New Funds Secured 95 £1,095,544,345 £11,532,046 £2,074,440 Cash Income Received 95 £1,029,708,309 £10,839,035 £1,821,564 Alumni Total Alumni 94 14,946,539 159,006 142,941 Contactable Alumni 94 10,863,823 115,573 104,110 Alumni Donors 90 149,715 1,664 496 Donors Total Donors* 94 214,115 2,278 941 Individual Donors† 94 207,991 2,213 870 Organisations Donors‡ 92 6,087 66 39 Costs Fundraising Costs 91 £107,536,718 £1,181,722 £550,182 Alumni Relations Costs 92 £46,121,465 £501,320 £268,839 Alumni Magazine Costs 52 £4,231,505 £81,375 £43,269 Staff Fundraising Staff (FTE) 91 1,499 16 8 Alumni Relations Staff (FTE) 94 757 8 4
All figures reported in this table are for all institutions that provided the data; this table has been compiled using responses to multiple questions and hence the sample size varies. *Total donor figures include individual and organisational donors. †Individual donor figures include alumni donors and non-alumni donors; not all institutions provided a breakdown of total donors into these sub-categories. ‡Organisation donors include trusts and foundations, companies, lottery and other organisations; not all institutions provided a breakdown of total donors into these sub-categories.
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A clear progression of fundraising capacity and and fewer staff may fluctuate more from year to performance is apparent, ranging from the nascent year as a result of discontinuities in staffing and programmes in the Fragile cluster to the long- investment and may be disproportionately impacted established, well-resourced and highly productive by changes in operations, programmes, or donor programmes in the Elite group. interests. It should also be noted that even in mature It should be noted that the fundraising perfor- institutions, fundraising can vary widely from one mance of institutions with less mature programmes year to the next.
Age of development and alumni relations programme by cluster 2019–2020 (n=96; % number of institutions)
9% 14% 14% 13% Programme Founded 23% 1989 or earlier 1990 to 1999 23% 2000 to 2004 36% 19% 45% 2005 to 2009 2010 or later 100% 72% 32% 27%
32%
46% 27% 32% 14% 14% 4% 4% lite stablished Moderate Developing merging Fragile
Mission groups3 by cluster 2019–2020 (n=96; % number of institutions)
5% 11% 9% Mission roup 4% Russell roup 4% 27% 43% niversit Alliance 36% MillionPlus Not in a Mission roup 86% 100%
81% 68% 57% 55%
14%