Top 10 Business Book of the Year

© IHHP 2014

Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Inattentional blindness can cause you to miss information

■ #3: When we view pressure as a crisis, it has a negative affect on our physiology

3. Strategies:

■ #1: Crisis vs. Opportunity

■ #2: Open and expansive

© IHHP 2014 Two Brain Systems

Emotional Brain Under Pressure

Thinking Brain Under Pressure Performing Under Pressure Curriculum

Emotional Brain Under Pressure Performing Under Pressure: Science of Emotional Intelligence

Thinking Brain Under Pressure Performing Under Pressure: Doing Your Best When it Matters Most

Conversations Under Pressure Performing Under Pressure: Three Conversations of Leadership Performing Under Pressure Curriculum

Emotional Brain Under Pressure Performing Under Pressure: Science of Emotional Intelligence

Thinking Brain Under Pressure Performing Under Pressure: Doing Your Best When it Matters Most

Communication Under Pressure Performing Under Pressure: Three Conversations of Leadership Kim Nelson in the Shark Tank Kim Nelson Back Story The Nature of Pressure

What do you think is going through Kim’s mind in her pressure moment?

Emotional Brain Under Pressure

Thinking Brain Under Pressure The Nature of Pressure

What is a Pressure Moment?

When the outcome is:

■ Important

■ Uncertain

■ You are responsible for or being judged on it

What pressure situations and moments are you currently facing? The Nature of Pressure

What goes through your mind and body when you are in a pressure moment?

Emotional Brain Under Pressure

Thinking Brain Under Pressure “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.”

-Martin Luther King Jr. Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Inattentional blindness can cause you to miss information

■ #3: When we view pressure as a crisis, it has a negative affect on our physiology

© IHHP 2014 INSIGHT #1

THE MYTH OF PRESSURE (ROY HOBBS MYTH)

SOME RISE TO THE OCCASION UNDER PRESSURE

Not true

Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention and performance in every professional and personal arena.

© IHHP 2014 INSIGHT #1

THE MYTH OF PRESSURE (ROY HOBBS MYTH)

SOME RISE TO THE OCCASION UNDER PRESSURE

Not true The Pitch! Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention and performance in every professional and personal arena.

© IHHP 2014 Part 1: The Pitch! INSIGHT #1: IHHP Research

We studied 12,000 people and compared the top 10% performers to the rest.

This group did not over perform, they weren't perfect, they just executed small things better than the rest under pressure

For example:

■ Were able to receive criticism without becoming defensive

■ Could listen without jumping to conclusions

■ Were willing to admit a mistake INSIGHT #1: IHHP Research

We studied 12,000 people and compared the top 10% performers to the rest.

This group did not over perform, they weren't perfect, they just executed small things better than the rest under pressure

For example:

■ Were able to receive criticism without becoming defensive

■ Could listen without jumping to conclusions

■ Were willing to admit a mistake

These three characteristics = more promotions INSIGHT #1

THE MYTH OF PRESSURE (ROY HOBBS MYTH)

YOU DON’T HAVE TO OVER-PERFORM OR BE PERFECT

Focus on doing the small things well. Listening, admitting mistakes and doing what you know you need to do to be successful

© IHHP 2014 Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Inattentional blindness can cause you to miss information

■ #3: When we view pressure as a crisis, it has a negative affect on our physiology

© IHHP 2014 Insight #2

TIME PRESSURE

INATTENTIONAL BLINDNESS

Research at Princeton Seminary

Not under pressure: 63% stopped to help

Under pressure: only 10% stopped to help!

© IHHP 2014 Insight #2

TIME PRESSURE

INATTENTIONAL BLINDNESS

Rick Waddel CEO, Northern Trust

Andrew Stevens Vice President, Talent Development

© IHHP 2014 “If we could reach the secret heart and history of our “enemies,” we should find, in each one’s life, sorrow and suffering enough to disarm all hostility.”

Henry Wadsworth Longfellow U.S. poet The Questions The Questions! Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Inattentional blindness can cause you to miss information

■ #3: When we view pressure as a crisis, it has a negative affect on our physiology

© IHHP 2014 Insight #3

THE PHYSIOLOGY OF CRISIS

Our default appraisal is to see a pressure moment or situation as a CRISIS

■ Elicits fears of failure

■ Impairs short term memory

■ Narrows our focus – we become mentally rigid

■ It saps our energy

There is a physiological reason this happens

© IHHP 2014 The Physiology of Pressure

Our blood vessels and lungs are lined with smooth muscle

© IHHP 2014 The Physiology of Pressure

WHEN WE SEE PRESSURE AS A CRISIS Noradrenaline leads to Constricted blood vessels

© IHHP 2014 Insight #3

THE PHYSIOLOGY OF CRISIS

What are you saying to yourself when you are viewing your pressure moments as a crisis?

Lets see how Kim is doing

© IHHP 2014 Pressure is Increasing: Crisis? Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Be aware of your markers

■ #3: Inattentional blindness can cause you to miss information

■ #4: When we view pressure as a crisis, it has a negative affect on our physiology

3. Strategies:

■ #1: Crisis vs. Opportunity

■ #2: Open and expansive

© IHHP 2014 The Physiology of Pressure

WHEN WE SEE PRESSURE AS A CRISIS

Noradrenaline leads to Constriction of our blood vessels

© IHHP 2014 The Physiology of Pressure

WE HAVE A CHOICE

WHEN WE SEE PRESSURE AS A CHALLENGE OR OPPORTUNITY:

Adrenaline leads to Dilated blood vessels

© IHHP 2014 Strategy #1

Crisis vs. Opportunity Strategy #1

Crisis vs. Opportunity

How can you see your Pressure Moments as a Challenge or Opportunity?

■ With your partner, coach each other using COA:

• What can you Control?

• How can this be an Opportunity to grow?

• What Actions can you take? “The real art of conversation is not only to say the right thing at the right time, but to leave unsaid the wrong thing in the tempting moment”

Dorothy Neville, English Poet, 1913

The Decision The Decision! The Decision!

What now? When all seems to be falling apart? SECTION 3: LONG TERM STRATEGIES

C.O.T.E. OF ARMOR

Confidence

Optimism

Tenacity

Enthusiasm

© IHHP 2014 STRATEGY #2: Open and Expansive

C.O.T.E. OF ARMOR

Confidence

Optimism

Tenacity

Enthusiasm

© IHHP 2014 CONFIDENCE What is it?

Belief and feeling in our ability to affect a situation; to perform a specific task and reach a goal.

Neurological phenomenon

■ Testosterone

■ Cortisol

© IHHP 2014 STRATEGY #2: Open and Expansive

Open and Expansive vs. Closed and Contracted STRATEGY #2: Open and Expansive

Open and Expansive vs. Closed and Contracted

Harvard Research: Mac vs IPad vs IPhone BECOME OPEN AND EXPANSIVE When being Socially Appraised – presentation, interview, performance conversation or a project meeting where you are under pressure

■ Increase testosterone and confidence

■ Reduce cortisol and anxiety

© IHHP 2014 “Courage is not the absence of fear, it’s positive action in the face of fear”

Anonymous

Summary

PRESSURE AS A DIFFERENTIATOR

Kim wasn’t perfect but then she didn’t need to be

Following year: went from $97K in sales to $3 million

She just needed to be herself, keep her COTE of Armor on:

■ Confidence

■ Optimism

■ Tenacity

■ Enthusiasm

© IHHP 2014 Key Takeaways

1. Your Pressure Moments matter more for your performance, career, and key relationships

2. Insights ■ #1: You don’t have to overperform or be perfect

■ #2: Inattentional blindness can cause you to miss information

■ #3: When we view pressure as a crisis, it has a negative affect on our physiology

3. Strategies:

■ #1: Crisis vs. Opportunity

■ #2: Open and expansive

© IHHP 2014 Performing Under Pressure The Book! Insights, research and techniques to help you do your best when it matters most

Three Sections ■ The science and research of pressure ■ 22 Pressure Solutions ■ C.O.T.E. of Armor

www.pressurebook.com

. © IHHP 2014 Thank You!

www.ihhp.com www.pressurebook.com [email protected]

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© IHHP 2014