Top 10 Business Book of the Year
© IHHP 2014
Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Inattentional blindness can cause you to miss information
■ #3: When we view pressure as a crisis, it has a negative affect on our physiology
3. Strategies:
■ #1: Crisis vs. Opportunity
■ #2: Open and expansive
© IHHP 2014 Two Brain Systems
Emotional Brain Under Pressure
Thinking Brain Under Pressure Performing Under Pressure Curriculum
Emotional Brain Under Pressure Performing Under Pressure: Science of Emotional Intelligence
Thinking Brain Under Pressure Performing Under Pressure: Doing Your Best When it Matters Most
Conversations Under Pressure Performing Under Pressure: Three Conversations of Leadership Performing Under Pressure Curriculum
Emotional Brain Under Pressure Performing Under Pressure: Science of Emotional Intelligence
Thinking Brain Under Pressure Performing Under Pressure: Doing Your Best When it Matters Most
Communication Under Pressure Performing Under Pressure: Three Conversations of Leadership Kim Nelson in the Shark Tank Kim Nelson Back Story The Nature of Pressure
What do you think is going through Kim’s mind in her pressure moment?
Emotional Brain Under Pressure
Thinking Brain Under Pressure The Nature of Pressure
What is a Pressure Moment?
When the outcome is:
■ Important
■ Uncertain
■ You are responsible for or being judged on it
What pressure situations and moments are you currently facing? The Nature of Pressure
What goes through your mind and body when you are in a pressure moment?
Emotional Brain Under Pressure
Thinking Brain Under Pressure “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.”
-Martin Luther King Jr. Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Inattentional blindness can cause you to miss information
■ #3: When we view pressure as a crisis, it has a negative affect on our physiology
© IHHP 2014 INSIGHT #1
THE MYTH OF PRESSURE (ROY HOBBS MYTH)
SOME RISE TO THE OCCASION UNDER PRESSURE
Not true
Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention and performance in every professional and personal arena.
© IHHP 2014 INSIGHT #1
THE MYTH OF PRESSURE (ROY HOBBS MYTH)
SOME RISE TO THE OCCASION UNDER PRESSURE
Not true The Pitch! Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention and performance in every professional and personal arena.
© IHHP 2014 Part 1: The Pitch! INSIGHT #1: IHHP Research
We studied 12,000 people and compared the top 10% performers to the rest.
This group did not over perform, they weren't perfect, they just executed small things better than the rest under pressure
For example:
■ Were able to receive criticism without becoming defensive
■ Could listen without jumping to conclusions
■ Were willing to admit a mistake INSIGHT #1: IHHP Research
We studied 12,000 people and compared the top 10% performers to the rest.
This group did not over perform, they weren't perfect, they just executed small things better than the rest under pressure
For example:
■ Were able to receive criticism without becoming defensive
■ Could listen without jumping to conclusions
■ Were willing to admit a mistake
These three characteristics = more promotions INSIGHT #1
THE MYTH OF PRESSURE (ROY HOBBS MYTH)
YOU DON’T HAVE TO OVER-PERFORM OR BE PERFECT
Focus on doing the small things well. Listening, admitting mistakes and doing what you know you need to do to be successful
© IHHP 2014 Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Inattentional blindness can cause you to miss information
■ #3: When we view pressure as a crisis, it has a negative affect on our physiology
© IHHP 2014 Insight #2
TIME PRESSURE
INATTENTIONAL BLINDNESS
Research at Princeton Seminary
Not under pressure: 63% stopped to help
Under pressure: only 10% stopped to help!
© IHHP 2014 Insight #2
TIME PRESSURE
INATTENTIONAL BLINDNESS
Rick Waddel CEO, Northern Trust
Andrew Stevens Vice President, Talent Development
© IHHP 2014 “If we could reach the secret heart and history of our “enemies,” we should find, in each one’s life, sorrow and suffering enough to disarm all hostility.”
Henry Wadsworth Longfellow U.S. poet The Questions The Questions! Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Inattentional blindness can cause you to miss information
■ #3: When we view pressure as a crisis, it has a negative affect on our physiology
© IHHP 2014 Insight #3
THE PHYSIOLOGY OF CRISIS
Our default appraisal is to see a pressure moment or situation as a CRISIS
■ Elicits fears of failure
■ Impairs short term memory
■ Narrows our focus – we become mentally rigid
■ It saps our energy
There is a physiological reason this happens
© IHHP 2014 The Physiology of Pressure
Our blood vessels and lungs are lined with smooth muscle
© IHHP 2014 The Physiology of Pressure
WHEN WE SEE PRESSURE AS A CRISIS Noradrenaline leads to Constricted blood vessels
© IHHP 2014 Insight #3
THE PHYSIOLOGY OF CRISIS
What are you saying to yourself when you are viewing your pressure moments as a crisis?
Lets see how Kim is doing
© IHHP 2014 Pressure is Increasing: Crisis? Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Be aware of your markers
■ #3: Inattentional blindness can cause you to miss information
■ #4: When we view pressure as a crisis, it has a negative affect on our physiology
3. Strategies:
■ #1: Crisis vs. Opportunity
■ #2: Open and expansive
© IHHP 2014 The Physiology of Pressure
WHEN WE SEE PRESSURE AS A CRISIS
Noradrenaline leads to Constriction of our blood vessels
© IHHP 2014 The Physiology of Pressure
WE HAVE A CHOICE
WHEN WE SEE PRESSURE AS A CHALLENGE OR OPPORTUNITY:
Adrenaline leads to Dilated blood vessels
© IHHP 2014 Strategy #1
Crisis vs. Opportunity Strategy #1
Crisis vs. Opportunity
How can you see your Pressure Moments as a Challenge or Opportunity?
■ With your partner, coach each other using COA:
• What can you Control?
• How can this be an Opportunity to grow?
• What Actions can you take? “The real art of conversation is not only to say the right thing at the right time, but to leave unsaid the wrong thing in the tempting moment”
Dorothy Neville, English Poet, 1913
The Decision The Decision! The Decision!
What now? When all seems to be falling apart? SECTION 3: LONG TERM STRATEGIES
C.O.T.E. OF ARMOR
Confidence
Optimism
Tenacity
Enthusiasm
© IHHP 2014 STRATEGY #2: Open and Expansive
C.O.T.E. OF ARMOR
Confidence
Optimism
Tenacity
Enthusiasm
© IHHP 2014 CONFIDENCE What is it?
Belief and feeling in our ability to affect a situation; to perform a specific task and reach a goal.
Neurological phenomenon
■ Testosterone
■ Cortisol
© IHHP 2014 STRATEGY #2: Open and Expansive
Open and Expansive vs. Closed and Contracted STRATEGY #2: Open and Expansive
Open and Expansive vs. Closed and Contracted
Harvard Research: Mac vs IPad vs IPhone BECOME OPEN AND EXPANSIVE When being Socially Appraised – presentation, interview, performance conversation or a project meeting where you are under pressure
■ Increase testosterone and confidence
■ Reduce cortisol and anxiety
© IHHP 2014 “Courage is not the absence of fear, it’s positive action in the face of fear”
Anonymous
Summary
PRESSURE AS A DIFFERENTIATOR
Kim wasn’t perfect but then she didn’t need to be
Following year: went from $97K in sales to $3 million
She just needed to be herself, keep her COTE of Armor on:
■ Confidence
■ Optimism
■ Tenacity
■ Enthusiasm
© IHHP 2014 Key Takeaways
1. Your Pressure Moments matter more for your performance, career, and key relationships
2. Insights ■ #1: You don’t have to overperform or be perfect
■ #2: Inattentional blindness can cause you to miss information
■ #3: When we view pressure as a crisis, it has a negative affect on our physiology
3. Strategies:
■ #1: Crisis vs. Opportunity
■ #2: Open and expansive
© IHHP 2014 Performing Under Pressure The Book! Insights, research and techniques to help you do your best when it matters most
Three Sections ■ The science and research of pressure ■ 22 Pressure Solutions ■ C.O.T.E. of Armor
www.pressurebook.com
. © IHHP 2014 Thank You!
www.ihhp.com www.pressurebook.com [email protected]
Connect with me on LinkedIn Like us on Facebook Follow us on Twitter @ihhp
© IHHP 2014