Community Services Council and

Annual General Meeting February 26, 2004 Community Services Council Newfoundland and Labrador

CEO’s Report Penelope M. Rowe Community Services Council Newfoundland and Labrador

CSC is a social entrepreneur, evolving with the province’s needs and bringing a dynamic, creative approach to the issues of the day.

At any given time, we work on numerous projects to support volunteerism and citizen engagement, to promote the integration of social and economic development, and to provide leadership in shaping public policy and building stronger communities.

CSC2004 Community Services Council Newfoundland and Labrador

We do this by: Advancing the voluntary, community-based sector Conducting leading-edge research Advocating policy positions Pioneering innovative programs and services Building bridges and cultivating collaboration Harnessing the power of technology These activities nurture social inclusion, build social capital and improve community capacity.

CSC2004 Advancing the voluntary, community-based sector VOLUNTEER CENTRE  Focus on building provincial relationships, networks  St. John’s, Happy Valley/Goose Bay, , Gander,  Training  Volunteer Management Series  405 participants in 11 communities: Bonavista, Chapel Arm, , Foxtrap, , Happy Valley/Goose Bay, , Lewisporte, Marystown, Placentia, St. John’s  Learning Luncheons  Promoting Volunteerism  Telegram Volunteer Profiles  Volunteer Opportunities Online  Volunteer Week 2003  Major events in 5 communities : Clarenville, Corner Brook, Gander, Happy Valley/Goose Bay, St. John’s

CSC2004 Advancing the voluntary, community-based sector VOLUNTEER CENTRE – Youth Initiatives

 Youth Mobilizing Youth – completed June 2003  Avalon (East and West School Boards) Torbay, , , Mobile, Goulds  Labrador School Board Lake Melville, Happy Valley/Goose Bay

 Youth Volunteer Corps Summer Program  50 volunteens  42 projects  1262.5 hours of volunteer effort

Through partnership with Association for New Canadians – youth participated from Sri Lanka, Columbia, and Sudan

CSC2004 Advancing the voluntary, community-based sector Student Work And Service Program  partnership with federal and provincial governments  Disseminates 15,000 information packages  665 students placed in 564 organizations in 210 communities  Province-wide monitoring of 99.5% of placements 95.5% of students & 99% of sponsors interviewed rated placements “Excellent” or “Very Good” Nearly 100% of students indicated placement supported career goals and/or they learned transferable skills and increased their knowledge in specific areas  200 Online applications through www.enVision.ca (200)

CSC2004 Advancing the voluntary, community-based sector

CSC’s First Regional Office

Voluntary Resources Centre Gander

Opened: February 24, 2004

CSC2004 Conducting leading-edge research

 Provincial Voluntary Sector Research Project  13 interviewers: Gander, Glovertown, Grand Falls-Windsor, Labrador West, Lewisporte, Marystown, Peterview, Springdale, St. Albans, St. John’s, Sops Arm, Stephenville, Trepassey, and  1154 individuals and 872 organizations surveyed  59% need more volunteers  38% difficulty recruiting board members  53% of respondents currently volunteer  35% of respondents interested in becoming more active or becoming volunteers

 Impact of participation in community service (SWASP)  69% say their attitude to community service and civic responsibility was influenced  51% say it influenced their view as potential place for employment CSC2004 Conducting leading-edge research

 Expanding Their Universe: Reshaping The Future  Nearly 50% students who responded feel that students sometimes avoid going to school or cut classes because they cannot afford the cost of participating in scheduled events.  Over 50% of all parents who responded stated they personally find it a financial hardship to pay school charges and costs.  92% of teachers stated they subsidize students who do not have money for field trips, school supplies or other school costs.  National Survey of Non profit Organizations  Consortium led by Canadian Centre of Philanthropy and Statistics  Liability / Insurance / Risk Management

CSC2004 Conducting leading-edge research

Community University Research Alliance In partnership with Memorial University faculty members First research stipend awarded Conference presentations  Atlantic Provinces Political Science Association Annual Conference  ARNOVA International conference  Social Welfare Policy Conference

 Leadership Gap: Perception or Reality

CSC2004 Advocating policy positions

 Expanding Their Universe: Reshaping The Future  Eliminate school fees and charges;  Standardize and advertise payment plans;  Create sensitivity and awareness of social exclusion and inclusion.  Voluntary Sector Roundtable for Royal Commission  Mandatory Community Service for High School Students  Policy Internship and Fellowship Program  Building policy capacity for “regions on the periphery”

CSC2004 Pioneering innovative programs and services

 Pilot program completed June 2003

 15 graduates (private, public, non-profit sectors)

 Results: • 3 promotions • 2 career changes • 1 new business started All cite Leadership In Progress as a contributory factor

 September 2003 – recruitment for 2nd program  18 new participants began in January 2004

CSC2004 Pioneering innovative programs and services

Public Access  Get information about programs and benefits and helps clients interpret various government manuals of income support and other government personal support programs.

 275 new requests (10% increase from last year)

 Where necessary helps individuals launch appeals  28 advocacy cases: assistance with income support applications and appeals, rental assistance, health related services (eg dental fillings), and justice

CSC2004 Pioneering innovative programs and services

Information Management / Information Technology (IM/IT) Training and Technical Support Network Newfoundland and Labrador Nova Scotia To help organizations integrate technology through individualized support by Technical support line Individual and group training Information technology planning

CSC2004 Building bridges and cultivating collaboration

 Welfare to Work: the Next Generation National Forum  151 participants  Forthcoming: 3 publications

 Linking with national initiatives to promote volunteerism  CSC Host Organization for Canada Volunteerism Initiative Local Network  Representatives from: , Cartwright, Corner Brook, Grand Falls-Windsor, Happy Valley-Goose Bay, Placentia, St. John’s, Springdale, Witless Bay

CSC2004 Building bridges and cultivating collaboration

 Early Childhood Education and Care Forum (Indicators Project) – June 2003 In partnership with the Child Care Advocacy Association of Canada and Campaign 2000

 National Child Day Event - November 2003  Public forum: “The Ins and Outs of Child Poverty”

 Strengthening Cross Canada Linkages on Social Inclusion: Focus on Child and Family Poverty

CSC2004 Building bridges and cultivating collaboration

 Federation Networks of Voluntary Organizations  National Portal for the Voluntary Sector Networks  Voluntary Sector Forum  Voluntary Sector Human Resources Council Study  Knowledge Development Centre Research Advisory Committee  Voluntary Sector Initiative Information Management / Information Technology Training Support Network  Social Sciences and Humanities Research Council  Joint Government Voluntary, Community-based Committee (Newfoundland and Labrador)

CSC2004 Harnessing the power of technology

 Members: 1657 (50+% increase since 2002)  Orientations: 400+ people from 300 VCBO’s  Sessions: 1145 per day almost 99% “repeat visitors”  Visits: 35,488 in January 2004;  Visits: 94 countries and 6 continents;  Web sites hosted: 73 live, 119 others in process  Gander Office

CSC2004 Harnessing the power of technology

Evaluation - Phase I Highlights (survey of approximately 200 VCBOs)  81% usage 6 months or more  53% have been using enVision.ca for over 1 year  17% got funding information; 62% were approved  90% say enVision.ca has increased public awareness about the voluntary sector.  80% say enVision.ca has reduced geographic isolation

CSC2004 Harnessing the power of technology

Training and Technical Support  Training for voluntary organizations:  400+ people from 38 communities and 300 VCBOs (Baie Verte, Bonavista, , Clarenville, Codroy Valley, Corner Brook, Deer Lake, English Harbour, Fleur de Lys, Flowers Cove, Forteau, Fox Harbour, Gander, Grand Falls-Windsor, Green Bay, Happy Valley- Goose Bay, Labrador City, L’anse au Loup, , Lewisporte, Marystown, Musgravetown, Nain, Northern Arm, Port aux Basques, Port Hope Simpson, Port Rexton, Robert’s Arm, Roddickton, Rose Blanche, South Brook, Springdale, St. Anthony, St. Catherine’s, St. John’s, Stephenville, Wabush)  Online Training began Dec. 2003  22 participants  1–800 technical support line  800+ calls since inception CSC2004 Community Services Council Newfoundland and Labrador

We grow the economy

During 2003 CSC paid wages to:

Employees 46* Student participants 51 External consultants 20 Total 117

* Approximately – full time CSC2004 CSC in Newfoundland We grow communities and Labrador

Locations

Voluntary Sector Training 6

enVision.ca Contributors & Smart Labrador 11

enVision.ca Orientation Sessions 32

Roundtables and Discussions 11

SWASP Placements 214

YMY Labrador Placements 2

YMY Avalon Placements 6

Gander Office St. John’s Office

February 2004 Contributors, Funders and Donors

We appreciate financial support from:

 ACOA  Memorial University of Newfoundland  Canadian Rural Partnerships  Petro Canada  Clarica Inc  Strategic Social Plan  Community Youth Network (CYN)  Summer Career Placement  Great West Life  Social Sciences and Humanities Council  HRDC – Youth Services  United Way  Health and Community Services  VOCM Cares Foundation  HRDC - LMDA  Volunteer Canada – CVI  Human Resources and Employment  Voluntary Sector Initiative  McConnell Foundation  Youth Services and Post Secondary  NL Liquor Commission Education  Office of Learning Technology

CSC2004 Community Services Council Newfoundland and Labrador

2003 Board of Directors Executive: Kevin Breen, President Sheree Snow, Treasurer Ray Hawco, Vice President Glenda Janes, Secretary

Directors: Barbara Barry Richard Beaton Lloyd Dalton Don Hutchens Simone Kielley Edwina Kirkland Kathleen Kufeldt Luanne Leamon Fay Matthews Bob Oxley Dave Power Melba Rabinowitz Jamie Smith Christine Snow Mike Wadden CSC2004 Community Services Council Newfoundland and Labrador

Envision.ca Pam Corrigan Penelope M. Rowe, CEO Calvin Canning SWASP Curtis Delaney Lori Johnson Megan Dunphy Louise Woodfine Tammy Hapgood Fran Locke Kelly Anne Meadus Neil Head Jodi Mahon Michael Devine Darren Newton Darren Murphy Linda Parsons Carol Anne Ryan

Volunteer Centre Leadership In Progress Kim Randell-Power Policy Intern And Fellowship Deanne Engram Program Contract Larry Peckford

Patti Powers

CSC Voluntary Resources Public Access CURA Centre- Central Region

Ron Day Kenny Curlew Bettina Ford Doug Johnston