02 About this Report 03 Letter from the Chairman 04 Letter from the President 17 Transportation 05 Performance Highlights for 2019 rossiona Transportation Taiwan 18 Safety Services and Responsible Transportation 31 nanin a nnin 06 Material Topics and Stakeholders 21 Disaster Prevention with Professional Response 24 Smooth Travel in Adherence to Commitment 32 Glide through Taiwan and Stretch Global Wide 06 Identification of Stakeholders 35 Partner Relationship Management and Local Supply 06 Identification and Responses to Material Topics

10 About Taiwan High Speed Rail Corporation 11 Operating Bases and Services 12 Sustainability Strategies and Goals Technology 15 Operational Performance and Sustainable Practices 26 nnoe Technology 38 Touch u 27 Quality Services and Intelligent Transportation 29 Convenience, Attentiveness, and Maintaining Relationships 40 Sustainable Governance and Ethical Corporate Management 44 Low-Carbon Train Operation and Environmental Sustainability 50 Nurturing Talent and Value Cultivation 53 Protection of Rights and Considerate Care 56 Carrying for Society and Developing Local Area

58 Appendices 61 Opinion Statement 62 GRI Index About this Report About this Report Letter from the Chairman Letter from the President n Tn gh ee l ooon heene eee o “T”) elee he ee “T ooe ocl eonly he e” o cloe eonce n con n ocl eonly n eone o nenonl en n colnce h nonnncl Performance Highlights noon cloe n n Tn he eo h een ene “T ooe ocl eonly eo” nce Th eo for 2019 he eenh ooe ocl eonly eo lhe y T The eo eon e n ne T conne o enhnce Material Topics and oeonl cle y eonng eo loclly n eecon nenonlly hogh he ooe ocl eonly eo n Stakeholders he e ooe ocl eonly eo ll e lhe eoclly eey ye

About Taiwan High en eon e n ne Speed Rail Corporation Reporting Period Transportation

Technology Th eo cloe T’ ooe ocl eonly el n eonce n o ny o ecee oee o he conen hch nole en coon he eo eel hocl he e e Taiwan Touch Basis of Preparation, Scope and Boundary Appendices Th eo ollo he coe eeen o he lol eong ne nly eong n heene eee o “ Opinion Statement n”) eeloe y he lol nly n o he “le oenng he eon n lng o ooe ocl eonly GRI Index eo y T e one” n he “ooe ocl eonly e cce ncle o TT e one” n on h een ee y hy cecon oy he h n ne h h eo ee he oe oon o he n n cole h he h en Tye hghleel nce The neenen nce een e y he h n ne h lo een ncle n he en o h eo e on he eeen o he n h eo cloe T’ eone o el oc n econoc enonenl n ocl ec ell ele eonce

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Taiwan High Speed Rail Corporation

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2 About this Report

Letter from the Chairman Letter from the President Letter from the Chairman Performance Highlights for 2019 oong c on n he ly chngng ol T cng chllenge o glol econoc on eenly eoe Material Topics and cle noly n eclnng h e n gng ocey n Tn ll o hch he le o gl loon n enge goh Stakeholders n ece he oell ne enonen h nceng eh on nle ngeen nenonlly eenl ehole e yng oe enon o cone n he goennce ocl n enonenl ec About Taiwan High Th ye T celee nney o onng e he ly hee o he e coe le o “clne negy Speed Rail Corporation cency nnoon n enly” n he o e o “el ogee one n e” n h e conne Transportation o oe ece ly n eonce n leen he cooe cle o “o le” n he ce o he l o eenl oeon n ehole’ ce n eon o long e T ll chee onng el eeely hle cely Technology eonng o eenl en n genee ne o o he ony Taiwan T no only coee gn e lo ee ce h he e e ne n leen ln n coehene n n Touch eh nne h he T nly ege ge The T nly ege e o o e nclng Tnoon oeonl Tnoon Technology nnoe Technology Tn nhncng ocl onnecon n Toch nle e e Appendices loo o o ong h he lc o cee conenen n ee e n oe o glly leen he nle Opinion Statement on “To e he lo o nceen n enoyen.”

GRI Index eng nceen n ceng ne hoon he coe enly o T hle “ehcl ngeen enhncng cooe goennce n lllng cooe ocl eonly” he ony’ coen o he hghe ncle e hoe h ll o eloyee ll o ogehe o coon ce n conne o eelo T no hy cony h e nnoon n hghly eonce n T ne ong he o n he ooe oennce lon o he econ ye n o n once gn elece conen o he “Tn nly ne” e he once gn ene ecognon o neo n he lc e eng ncle conen n he Too egng ne n he T ooe oennce ne n nnng he “oonelh gne ooe en ” n

n on T e o ee ocl nlence y “ccng cooe ocl eonly” n conne o lnch he econl enoen og n ele ocl ele og n hoe o negng n elng T’ ole he cone o necy lc noon n Tn’ een coo n eng h n loe o eey cone o Tn h oeonl ce n enon n oe o he lc o he n encone h he he n T conne he “Tn gh ee l enng e o ” only ogne h he onl le n onon y nong on n n no lo o log n n oe o l ge eeen n locl cle n ly le

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3 About this Report

Letter from the Chairman Letter from the President Performance Highlights for 2019 Letter from the President

Material Topics and nce he coenceen o oeon on ny T h elcoe n ne leone n el ece y Stakeholders “eceeng llon enge” n ny n eone o he conno goh o eh ole he eely n ece oe he eche n Toy T h ecoe he lc’ o coole conenen n eee About Taiwan High oe o noon n lo n nenle o ly le e hoe h eole cn Tn n enoy he el Speed Rail Corporation ceney ll oe he cony eey y

Transportation T no only holeheely cee colee n e el ece o enge lo eene o ce Technology n he loclon o Tn’ ly ny h eg o he ony’ gol o “ng oec ly ny n eelong locl echnologcl cle” T cely cooee h he goenen o ooe he “oec o o Taiwan oong nce” n colloe h he onl hnghn ne o cence n Technology o only l he Touch loclly eeloe “gh ee Tn ng lo” ell oohly ooe he “oec Tn ncng oclon” olcy hogh he “oge nnng Tee n eelylc ocooe” oec n cooeon h n ch Appendices he nl Technology eech ne oeoe T o h locl nce o cle he h o he ne Opinion Statement geneon “ enge noon ye.”

GRI Index n on o oong nyce colloon n he loclon o Tn’ ly ny T’ nnoon e lo elece n “oeng el ece h echnology o he lc” n ch e lnche he ce c ece o eno n le conceon ce on o ole ceng n o oc ceng chne ell he “Online Ticketing Service on Facebook Messenger,” o oe he ly n conenence o ece hogh he glon o ceng chnnel h he eo n eneo o ooe noon echnology nnoon e he no only een honoe h he “h onl nl nnoon nng nee ” lo coleely elce concon een h noon n concon echnology ecy concen o ene h ll een he ony e no eoe o noon ecy h e o enhncng noon ecy n oecng he cle el o echnologcl nnoon

n he e e ll conne o ooe he T nly egy len y cely ong el ly nennce n nnoe ece n oe o ele he ony’ on le o ne n he ny chn n only cee ne oone o nle noon h ll o ehole

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4 About this Report Performance Highlights for 2019 Letter from the Chairman Letter from the President

▼ nce T coence oeon n ncly e n elly he ly een oe Performance Highlights Transportation

for 2019 Professional Transportation ▼ n ncly e hee ege ely e only ne

Material Topics and ▼ nce he coenceen o oeon n T conne o chee ecellen oeonl ey eonce elng n eo cle ong enge e o c ccen

Stakeholders ▼ n enge’ con o o oell ece

▼ ng o ly egh onl n ece ee e eely hch ogh he ol o n ece eey ee e he onl n ece oe About Taiwan High Speed Rail Corporation

Transportation

▼ n coe T lnche he To ee hch ccle llon egee ee he en o Technology

Technology ▼ n ch T lnche he “nlne Tceng ece on ceoo eenge” heey econg he ly oeo n Tn o oe oce eeon Taiwan Innovative Technology ng eenge

Touch ▼ n T’ ceoo ge gnee n clely n ecee ol o ne n hn he ye hle o ech on T’ ceoo ge

Appendices llon eole h llon necon on hee o Opinion Statement GRI Index

▼ n he ne o ele ecoe y T llon enge ng he ognlly e ge o llon enge n h ge ncee y oely enge coe o l ye

Taiwan ▼ T he eeence n cheeen n noon oeon nce e he ogne ne o on n T elcoe elegon Enhancing Local Connection o oe he n n Tn cong ol o con o o

▼ T cle he loclon o oceen o enhnce Tn’ nl ly cle n locl oceen o lo ece y T eceee hee locl oceen o el eceee

▼ T colloe h he onl hnghn ne o cence n Technology o cee he loclly eeloe “gh ee Tn ng lo” o enhnce eeloen o Tn ly ny loclon

▼ o o hee he een ol o lene eleelong nce h ng o T llon

▼ T elece conen o he “Tn nly ne” o he econ e e n ne ong he o n he ooe oennce lon o he econ ye n o n e cng n h elon o he e n Touch

Sustainable Care ▼ e on he clclon o engeloee coe o enge c gncnly ece con oe eon y ec on n hch elen o he con e o n oe

▼ n T ne ol o le nenl lece o T h ne ol o n lece h ech echng n ege o ho

▼ The “ o ll on eonce” n eon ee ogne nne on n nolng ol o eoe

▼ oe hn o he e he T e nce ocl oenng on ny ll he en o

▼ n T e nely T llon o he “The ghee conl noen og” oely nge chlen n chlen h eeloenl ely

▼ n he T lng Tn hy og oe nce o nge go n ce y nl

▼ n T ogne che o “ ” h ol o eole gne o hee c o o hch eole ce n h cy

▼ T ce n eo o conee henle cn n nn Tnn n oe o lll o coen o enonenl oecon n he olon o henle cn nce elhen n ll he “cn cologcl con ” h een e nely e

5 About this Report Material Topics and Stakeholders Identification and Responses to Material Topics Letter from the Chairman T ee ooe ocl eonly eo n colnce h he n lhe y he lol Letter from the President Identification of Stakeholders nly n o n conc nly o el oc ccong o he ollong o e o con he coe Performance Highlights o eo cloe n coehenely ene he eecene o nle ngeen T ee o he ehole nggeen n o cy o encon o ehole hogh oen con for 2019 n nlly elec egh on ehole Material Topics and The egh on ehole e enge cony een he e eloyee hehole n neo ne Stakeholders n oe o ene he oecy coleene n nclene o el oc e no only ene nclng nongoenenl ognon n chool le n conco ell goenen n coeen hoe on oc o leng oec n nenonl ee he nly eeen o nenonl About Taiwan High Identification nly ng ch o one nly ne n nly cconng n o Speed Rail Corporation n he conen o nco cloe y lo ee he o el oc n eo eo ee e e he nly oc n o nly oc he coe o he Transportation encon o el oc n he eo y eleng lng conng n egng oc The e nly oc e le ollo “ooe ge” “oc ce” n “Tnency o noon Technology oenen ony hehole le n enge The e loyee ne n oeen cloe” ee elee “ey ngeen” l no “Tnoon ey ngeen” n Taiwan een n neo onco hoe “noon ecy ngeen” “eonl ege” n “eonl eonce” ee cone o Touch o “eonl ege n oeonl eonce” “le chnge gon ege” n “le chnge on ege” ee cone o o “le chnge gon n on” n “loyee Appendices ce” n “oecon o lo gh” ee cone o o “loyee ce n oecon o lo gh” Opinion Statement “e eenon n o ncen coneee” ege no “Tnoon ey ngeen” hle “enge gh” ege no “ocece ly GRI Index o el Toc

e nlye he ely o ech oc ccong o ech oc n hee o e o “eec on ehole’ een n econng” “c o he enee on he econoy he enonen ” “ ” Prioritization n he ocey n once o ne oeon o elny ong e lo collece ol o colee eonne o nenl n eenl e nclng eloyee eonne n eenl e cong egh on ehole eonne n ene he eec n c o o oc hogh cl n ne nly o genee he elny o el oc

n oe o ene he el o el oc encon ee he ncle o coleene n ehole nclene n T’ ooe oennce ooon oee ene he el o elny el oc encon n enhnce he ely o e oc nely “eloyee Validation ce n oecon o lo gh” “echnologcl nnoon” “cle chnge gon n on” n “enegy e ecency” h eg o he once o ne oeon o he c on he econoy he enonen n he ocey e on co ch nenonl ench nly nly en n T’ eeloen ege The el one e en e lo e o he hn n he een o ee n ol

oe e cng n conng he o el oc e cle he oe enone nly oc no e ey e ll conne o cce nly hle nnng oy n ele chnnel o oc egh on oc n o oc o conno concen ccong o he eec o hee e oe y nenl n concon h ehole ng he lcon o he ne eo e ll eene he eenl ehole “ey oc” n “on oc” o he coe o ely cloe n h eo n he ohe hn Review o el oc n ln he concon h ehole oe o con hehe e n “oc o conno concen” e ege nonel oc hee n ncle hee e ll no e cloe n en e ee h eo oee nonel oc hch gncnly c el oc ll ll e oely elne n cloe n h eo

6 l enoe h h noe y le o c ele o el oc on he le About this Report Comparison between Material Topics and Topics in GRI Standards o el egng ele ngeen oche lee ee o he ge ne o he coeonng che o che Letter from the Chairman Impact Boundary of Each Topic cc ecly cc hogh T’ cc hogh T’ Letter from the President n T oecl elonh he ec elonh oe Government Performance Highlights Suppliers and Shareholders Mater- onng Corresponding to Page THSRC Passengers Partners and Competent Contractors and Investors for 2019 iality Material Topic Meaning of Materiality Corresponding to GRI Topic Chapter or Subchapter No. Authorities

Material Topics and lh n nge n noon Tnoon ey eyele echn o ene h ey ece n Stakeholders oe elh n ey ngeen coe cn enoy oc n ece o eonle Tnoon l l l About Taiwan High hgh ey leel Speed Rail Corporation leenng oeonl ege n ong oeonl eonce e he onon o he eonl ege n eonl eonce n Transportation nle oeon o he ony o o conoc eonce oeonl eonce nle cce l l Technology cee n econoc on h enecl o ey ehole Taiwan eelo hghly oc n ece ooh Tel n heence Touch ocece ly o conole ne eonce e oe el oc o oen l l coeene n cooe eon Appendices Topic Key Opinion Statement ee e o he eecene o noon ecy ngeen n noon ecy onenence enene GRI Index onong echn n oe o ene oe cy ngeen n nnng elonh l h coe’ eonl cy n ohe ele noon e oely oece

ln n n n n on n locl noon e o enge Tc eon n ooh Tel n heence ng ee eo n oe o ncee oe el oc n ece o oen l l coe con o he ony’ oc n ece

oc on hgh egee o colnce n oe o nonenl olnce een he nege c o noncolnce nle oennce olnce eng n elng n hcl ooe ncen on he enonen n ocey l l l l l ocoeconoc olnce ngeen ene y he l n eglon

y enon o ehcl goennce n eonle ne cce h coly h e n nenonl eglon n ncoon nle oennce ooe goennce h e eece y ehole n oe n hcl ooe ey n l ony l l l o een loe o he ony o enle ngeen oe y coeen hoe on he ony e o nehcl conc Important Topic

ln hycl n enl helh oecon conoc eonce eonl eonce n echn eonle ly n ele loyen nle cce ee oecon o lo conon n ongeen elon loyee ce n ng Tlen n le concon n gence echn oecon o lo gh cconl elh n ey lon l l o eloyee n oe o en eloyee Tnng n con oecon o gh n ’ n ene he ony conno eeo o ocon n onee e goh oen ollece gnng

7 l enoe h h noe y le o c ele o el oc on he le About this Report o el egng ele ngeen oche lee ee o he ge ne o he coeonng che o che

Letter from the Chairman Impact Boundary of Each Topic cc ecly cc hogh T’ cc hogh T’ Letter from the President n T oecl elonh he ec elonh oe Government Performance Highlights Suppliers and Shareholders Mater- onng Corresponding to Page THSRC Passengers Partners and Competent Contractors and Investors for 2019 iality Material Topic Meaning of Materiality Corresponding to GRI Topic Chapter or Subchapter No. Authorities

Material Topics and oe he ly o he noon ye le chnge gon o eon o cle chnge n ene oon Tn eon Stakeholders on n nonenl l l n on o coe h cle e n oe o ene nly About Taiwan High he ey n elence o noon

Speed Rail Corporation The ly o oe nnoe oc n ece n oe o enhnce coe Technology Technologcl nnoon oe el oc Transportation con o he ony n on —nnoe Technology l l e coeene Technology ole goo ly chn ngeen Taiwan ege n echn n oe o ee nle ly chn e o he ngeen eonce o oceen cce ne elonh Touch ngeen een ye o le n o ec o le ocl een ngeen n ocl ly l l l Appendices nly ch goennce enonen n ocey

Opinion Statement Important Topic oe enegy n eoce e ecency n GRI Index n ng on n cony oeon negy oon Tn eon negy e ecency n oe o een he conno eeoon e n nonenl l l o cle chnge n ece ng o len n e nly he ony’ elnce on ol enegy

eelo colee len eeloen ye h cn hel he ony ccle e eence Tlen lceen n ng Tlen n le noon n nnoon cle loyen eeloen lon l n oe o enhnce oe ene n Tnng n con eloyee’ cee eeloen

nge noe n on oce ng oe n on n oeon n oe o eecely ece ooh Tel n heence ocl one ngeen c on he enonen een o oen l l n enge

ono n nn ecologcl n coneon cologcl c echn on oeng cle n yng o ocey n oey ngeen ly c n oe o een nege eelong ocl e l l c on enonenl ly

eelo gheeng o on he cony n ell oc o ll e o ecly ocl econoc oe on he cony on n o nec conoc c ne elonh eeloen on n oe o ooe locl oey ocl one ngeen n ocl ly l l n nn hono elonh h locl cone Topics of Concern Continuous Topics

ooe nolege o Tn’ ly ye ne n n ooe he eeloen nolege ooon yng o ocey n o locl cle n Tn n oe o eeen nec conoc c n hn ce eelong ocl e l l he connecon eeen he ony n he lc

8 About this Report Performance of Communication with Important Stakeholders

Letter from the Chairman n T n he egh o ehole le een el n ee ocl le hogh ee nge o eoc n noneoc concon chnnel hon n he ollong le

Letter from the President Stakeholder Communication Channel Communication Frequency Communication Performance for 2019 Performance Highlights oe eec ye oneoc ell enge’ con e on o o on for 2019 Passengers T’ ceoo ge oneoc n T’ ceoo ge gnee oe hn n Material Topics and ony ee n oneoc Stakeholders once noe negon h he lc long he lne o eecely conce he ncle o noe oe negon eenon ee hee hee no ce eng he oeen on noe eenon oneoc About Taiwan High Community Residents Telehone o o cony eeloen once chy n e een he “ o ll on eonce” he “T ng h o ne one oneoc Speed Rail Corporation ocon n locl onon lee loo e oe” n he “Tellng h lng” og eey ye o lll cooe ocl eonly n nn goo locl elon Transportation e e elee n ne llen ogne Technology e coneence n e een cly eoneo e e elee n ne llen ogne e coneence n e een cle eoneo eo The Media oneoc eo hnle e ne oce ee e hnle e ne lhe ee eo n conce he e e n Taiwan eo n conc he e Touch onene longeen coneence on h n e eolon e o ey e ech ongeen eeng Appendices ne ee loyee con on o o on nonenl oecon nng o e ye loyee con on o o on Opinion Statement Employees ooe ehcl ngeen coe nce ye once ly onh n oee nclng ool oeen ell elny on n one ly onh nl on n he ly onol cle GRI Index nce ye Ton ll eeng once once eey e on h ol o eon hogho he ye conce ce eey onh ely o onhly ech oeon econ only once n ey e o n e e h ol o eon hogho he ye

hehole’ eeng nce ye nnl eo nce ye hehole’ eeng on y neo coneence ely neo oneence on ch Shareholders neo oneence on y e eon o ye oneoc and Investors neo oneence on ne ony ee neo elon econ oneoc neo oneence on eee oeeon lo oneoc neo oneence on ecee hehole conc lo oneoc

olee eon o he on oon o oc oc egoy le o “enge Tno ece n o e Tnoon Partners ly ocey nce ye ne he ly ocey o ce n he ly onh n oee (Including Non-Governmental nenonl echnge ce nce ye Organizations and Schools) n T en o n e hee n enn o e ngeen eonnel hee n e n o conol eonnel o en n oeon o yh n n hle e n enn o e ngeen eonnel n o conol eonnel o yh ene n echnge eon n Tn

onhly o oge eo nce onh leconco colee o ccong o he conc eo e ecy eo nncl ecy eo o e ye lhe o e ecy eo nnl ge eenon ey Tce ye once o nnl ge eenon ey Suppliers and Contractors nnce oho nngen oneoc gne o nnce oho o ey oneoc once en lo ey nnce cl eeng oneoc once o nnce cl eeng

once oec conen n colee oec gol ene ly T oce ly e ny ’ o Tnoon n oncon T ely eee n oe T enonenl c nly eo ny o Tnoon n oncon Tly e ogne one nnl egl oeon necon Government and ne oneoc Competent Authorities nnl egl oeon necon y he nce ye n eee T ogne he ly eon ecy eence n ecy cce oho hee no only ly non ee ne lo he ly olce e onl olce gency nl negon Tly e oneoc o ly olce e onl olce gency Te nch n he ly e n oe o chee he gol ly ey en o enhncng ene o ly oeon n oell ey hogh con echnge n eeenl lenng

9 About Taiwan High Speed Rail Corporation About this Report About Taiwan High Speed Rail Corporation Letter from the Chairman

Letter from the President Subchapter Title Material Topic Management Purpose Management Method Assessment Mechanism

Performance Highlights chee he gol ole y he ognon n ene h hee o he e coe le o “clne negy cency eelo o o nly ege coeonng for 2019 ll elen oeon e ce o n oe nnoon n enly” n e he o e o ho e n longe gol n con ln n c nge n oe T’ nncl ce o ly he “el ogee one n e” e e o e eeloen n olon eonce hogh he elen Material Topics and onon o nle ngeen n ee nle ngeen n nnoon n oe o leen een echn Stakeholders ene o eloyee hehole n ceo he e he on n on o T eelo he egc lnnng ocee n ge ngeen e egn logo ccong o T’ cooe cle ecy cle en olcy n he cle o ncooon n le n c he oge o ech n on ely e Management Approach Management About Taiwan High Operational Performance Operational strategies and hloohy n eone he cooe ge o cconce h he elen l n eglon e he on T’ e ege T hogh l concon n o e he lo o o genee y he ngeen e n eloyee Speed Rail Corporation and Sustainable Practices operational performance en e ccong o he l on nceen n enoyen T n ly oeon o hehole o h hehole ln e y he o o eco n oe y he e llng o hol T he Operating Bases and Services hehole’ eeng o ee he eeen o he en nge he o e lle n ey y hng olcy ece n he cle o ncooon Sustainability Strategies cee lc cconn o ee econ n h and Goals The o e lle n ey cloe n he nncl e nncl een ell n e oh een ee o eee y cee lc cconn Operational Performance e nncl een eey ye ee he o ngeen and Sustainable Practices

Transportation Technology Operating Bases and Services Taiwan The T coence oeon nce heee n ngng oe noon ece o o ce n een Tn Touch e ne nly oe n cge concon ece c ece n ohe ece ele o he ncng Appendices n nennce o ece cle n een e ne ncle he oe ly ny o ce o Opinion Statement noon ele o n eon n oeo ele o he oon o ne ece nclng he ng lo ngeen ny he eey ny he c enl ny n he ny one ne coe T enge o el GRI Index gence hch oe T oly cge

n on ee n ol o he o o eco he ognl “lc ce” ene “lc on” n hee n nely he “oe elon een” he “e elon een” n he “lc elon een” ee e ne he lc on n he ognonl ce o T o o nege nenl n eenl concon eoce enghen he ecency o cooe ege non n enhnce oell hn eoce ngeen heoe n ne he n eoce on ee e n ncle he “enng eeloen een” he “ecen n onen een” he “ly n ele een” n he “loyee elon een.” Total Length of HSR line: ng hogh cone n ce ne coe o T n onh

Item Content Stations in Service: on conenen n coole l no ece hle oeng een ye o High Speed Rail Passenger ngng Te no Toyn nch n ece nclng ec n eec n n ong n o ee he ol Tchng hngh nln hy Transportation Service nee o he lc Tnn n oyng Maintenance Depots in Service: el ce leng eg conenence oe oo n eege n ece cone nennce eo Operation of ng lo on eng le eg lghoe coln ce ll ce eo he een ncon o on Affiliated Services n cn e e no n oho oc ly n n ecoon el olley le n ohe hllng y cl engneeng e n eleccl engneeng e n nennce oe o el egng l no ece lee ee o he che le “ly ece n nellgen Tnoon” e een nennce eo n ece ncle nch Tchng Tohy oyngohng n ncho n ohoohng hle h eo cenly enng

11 About this Report

Letter from the Chairman Letter from the President Performance Highlights Sustainability Strategies and Goals for 2019 Material Topics and Spirit of High Speed Rail and Mission of Sustainability Stakeholders T hee o e coe le o clne negy cency nnoon n enly he gng ncle o nle ngeen About Taiwan High n eeloen n on o olng he egc lnnng ocee n he eeloen o he ony e on he ony’ e Speed Rail Corporation eeloen ege e he ly hee o he conce o “o le” heey connoly ong ly n ey

Operating Bases and Services The eenl ene genee o he oeon o T e ell elece econoclly oclly n enonenlly conoclly e hoen Sustainability Strategies el e eeen he noh n he oh n enhnce e n co ene hle nceng he le o ln e e lo oe he eeloen and Goals cly o he locl l ny hogh oeonl ce n ece n oe o ooe locl n oell econoc eeloen oclly Operational Performance and Sustainable Practices e oe hghly e oe o noon hch ece ocl eene ele o c ccen n ng eole cloe ogehe nonenlly e he o chcec nclng lo con lo ollon n hgh ecency n ece he c o he lc ce o Transportation on on he enonen y negng geen lng Technology h nceng eh on nle ngeen nenonlly eenl ehole e yng oe enon o cone n he goennce Taiwan ocl n enonenl ec T Tn’ lc le cony n he ly noon ny n T elece n le conen n he Too egng ne n he Tn ooe oennce ne eonng h T h gne Touch ecognon o oec n nenonl neo n e o oeonl eonce cooe goennce n cooe ocl eonly e Appendices ll e o cce nly n he oon o e n hghly noon ece cee le hogh connoly oe ne Opinion Statement oel n oc on he o longe nee n nle ngeen h e o elhng nle oen o locl eeloen n Tn GRI Index THSRC Sustainability Strategy Blueprint

n T eeloe he nly egy len h T nclng Tnoon oeonl Tnoon Technology nnoe Technology Tn nhncng ocl onnecon n Toch nle e he gng ege o nle ngeen n o ee nle cce e eene o nly egy len n e he gol n econ o o nly egy len e on o oeonl ege n e oloo n o o enhnce conency h he econ o o coe nee

nly egy len coeon o egh nle eeloen ol h eng he econ o eeenng n ccng nly T n he e e ll conne o ho e n longe gol n con ln e on he o o nly ege y eeencng nenonl eeloen n locl nee n eglly c e eeloen n olon eonce hogh he elen een echn h e o eecely oong n leenng he conce o nly T The gol o ech nly egy n leenon ee n e le ollo The elen el e ece n he ollong che n che

12 About this Report T nly ege ol leenon ee n n oeonng Letter from the Chairman Corresponding SDGs Letter from the President 4T Component Goal Implementation Measures in 2019 17 goals 169 targets Performance Highlights onne h hee leel o ey coee o ene oeonl ey n e for 2019 ooe eeloenoene olce h o oce ce ecen o ceon hygenc n helhy olce eneeneh cey n nnoon n encoge he olon n goh o co Material Topics and onne o ooe he eloyee ool oeen ye n ly conol ccle ll n ee enee nclng hogh cce o nncl ece Stakeholders ce hee ool h he o onng oe eonce n ee oec lo gh n ooe e n ece ong enonen o ll oe nclng “oeen on he conne ecne ece ole” n “enon o ece gn oe cl oen gn n hoe n eco eloyen About Taiwan High e o ee Speed Rail Corporation

Operating Bases and Services onne o oe onne o ene he ehely o on een n oe oe egn Sustainability Strategies oeonl ey cely hehol n ely nne n conce ll enng o he loong ncen ce eelo ly elle nle n elen nce nclng egonl n n and Goals ce he c o cle y yhoon n oenl n he o hnnen ehcle eo n n on coe oe nce o o econoc eeloen n hn elleng h oc on e once gn eee o loo conol n n loo nng n econ ole n ele cce o ll Operational Performance chnge on noon and Sustainable Practices elh elen ely ln o ene h he n ng e ee hgh loo conol ey n nng echn eelo Transportation elen eone ee n colloon h he onne o oe ece oe he n cge o he conenence o ecc y oe cce o e ole ccele n nle no ye o ll Technology Tnoon goenen n cely go ch enge gnce n ly cce ce che ece o elely ong o ey noly y enng lc no h ecl enon o he nee o nec h een long o le enge elng lone hee he nllon o elecc heelch chgng Taiwan hoe n lnele on oen chlen eon h le n ole eon he lne o cee oe oce o n ee colee he en o Touch le o he oe ol

Appendices onne o oee ely nng ye o loe ey enghen oecon o nnel enghen elence n e ccy o cleele h n nl e n ol loe conc een n oecon egn o coe coe ge ll cone Opinion Statement n leen ohe on ee GRI Index

le eece ech on ce n ce noneoclly n connoly ncoge n ooe eece lc lce n cl ocey neh lng nece h een n ognon long he lne on he eeence n eocng ege o neh

eelo ly elle nle n elen nce nclng egonl n n onoe n nnng n el e neneoThng cle oe nce o o econoc eeloen n hn elleng h oc on ole n ele cce o ll cely nnoe n enhnce echncl cle o ne echnologe n ooe cceely oe ce che ece o eno n le conceon ce y oe cce o e ole ccele n nle no ye o ll nellgen noon ech ce le chnnel o oe enge h ee nge o ce che n c ong o ey noly y enng lc no h ecl enon o he nee o conne o oe chnnel hoe n lnele on oen chlen eon h le n ole eon oeon ece ey n he ecency n ly o eegency eone nche he “Online Ticketing Service on Facebook Messenger,” n hch enge cn Technology ell o g n colee ce oong nn egng oe ceoo eenge n oce o e glon o oe n on ole hone n lo chec oong eco n e ceng ne y chee he nle ngeen n ecen e o nl eoce coe eeence n h eg o ce le chnnel e conne o enhnce he coe o e o ole y nlly ece e geneon hogh eenon econ ecyclng cee oe conenen le yen elle o he en o he ecenge o ce che ng ole n ee yen ece he T ole ceng ccong o c o ce le chnnel he ecenge o ele ce e

13 Corresponding SDGs 4T Component Goal Implementation Measures in 2019 17 goals 169 targets About this Report lhe colloon h college n nee n ooe len clon n Tn’ ly ny hogh nyce colloon n nenh og Letter from the Chairman y nlly ncee he ne o yoh n l ho he elen ll nclng hee ol o on nen n nennce nen ee ccee no o “ollege cely cle locl len echncl n oconl ll o eloyen ecen o n eneeneh e nenh eence og” n n ol o on nen n ece Letter from the President n elh ny nen ee ccee no o nenh og o he cec ye ce colloon e Performance Highlights o cee oone o cely ooe locl ly n enhnce he cle o locl eno ooe eeloenoene olce h o oce ce ecen o ceon for 2019 ee oc n een oe el eloyen oone hogh len ecen n eeloen eneeneh cey n nnoon n encoge he olon n goh o co ne hogh o ne nhnce he oeonl coeence o eonnel e on een n nng ll n ee enee nclng hogh cce o nncl ece Material Topics and oel ecoe he lo nche ee o oc n ooonl ce ele o he “oney h T y chee ll n oce eloyen n ecen o o ll oen n en nclng o yong eole n eon h le n el y o o o el le Stakeholders o locl le enoyen n coe Tn” ne n ooe locl cle n o n cooeon h he goenen el gence hoel T eey oeo n een ogne n oe y nlly ece he ooon o yoh no n eloyen econ o nng ooe he oey n About Taiwan High o ce locl ne oone n eelo he o ny h ng oell y ee n leen olce o ooe nle o h cee o n eeloen o locl ne eonce goh ooe locl cle n oc Speed Rail Corporation y oeng he eeloen Tn cle o he locl Operating Bases and Services eelo n leen ool o ono nle eeloen c o nle ly ny he e ee o con n Tn hogh o ooe o ene n he eeloen o locl o ny echng ol o llon enge o h cee o n ooe locl cle n oc Sustainability Strategies e elh nle and Goals ly chn ngeen Operational Performance echn n ecoe he once echnge n h oec n nenonl noon oeo y nhnce he glol neh o nle eeloen coleene y l and Sustainable Practices lee hch ge he ly elcong elegon cong ol o con o o n ehole neh h ole n he nolege eee echnology n nncl ny o nly gne oeon n echnge ce h yh ly ony yh eoce o o he cheeen o he nle eeloen gol n ll cone n Transportation one he nenonl non o ly n ce ehe e on he lo ne cl eelong cone he nenonl non o ly n he ne on eo onenon on le hnge Technology gne he “ghee conl noen og” n colloon h he “on Taiwan ynoe onon ” y nng enge n he lc o y hgh enon o ely y ene h ll gl n oy colee ee ele n ly y n neenon o eeloenlly elye chlen n l e ell eng h n econy econ leng o elen n eece lenng ocoe Touch ce o eey cone o Tn hogh loe gnee n n on

Appendices ee o he ooo o nennce eo o enegy le o he nllon o ol oe een n lne h he goenen’ eo o ooe enele enegy heey Opinion Statement geneng h o elecc oe n y ncee nlly he he o enele enegy n he glol enegy nlle ol nel on o genee elecc oe o e y on n y en nce n ge echnology o lyng oen n nle GRI Index colee lcon o enele leccy ece o ol oe geneon ye enegy ece o ll n eelong cone n cl le eeloe cone n ll ol hngh n nln on hch ee oe y he e o n ln eelong e eology n necon ny o conoc n ol o h o eleccy oehenely oe he ee genee n enele enegy cece ee one cooe ocl eonly goennce echn n onne o ooe he oeon o he “ooe oennce ooon oee” enghen he negon o o eelo ege o ong cooe goennce ye n ncon n ee ooe ocl eonly olce y ee n leen olce o ooe nle o h cee o n goennce n nle onne o ogne “Tn gh ee l enng e o ” n leene he ooe locl cle n oc eeloen y ncoong “enon ln” he econ ge n he “nenlon cy” he h ge n he cooe ocl eonly o ee he nlence o n o he eeloen o n Tn on no cooe cle n on ooe eloyee lhe colloon h econ n chle ognon n oe o hel y oe cce o e ole ccele n nle no ye o ll nge go lll he e o ng he n o ee hee ol o eeloen leen ong o ey noly y enng lc no h ecl enon o he nee o nge go n eole he ce n he T lng Tn hy enegy coneon n con hoe n lnele on oen chlen eon h le n ole eon og o Toch econ o cee oe enonenl ene eelo ly elle nle n elen nce nclng egonl n n n cely o chy oe nce o o econoc eeloen n hn elleng h oc on een n ecologcl onne o oe n ngeen oeonl enegy ecency hogh n enegyng ole n ele cce o ll eeloen n on ng n een eng y ge nce n eo ne o e he nle h ncee lo o enghenng he onoe ehe noon n colloon h he goenen n oeonl ognon eocee ecency n gee oon o clen n enonenlly on echnologe n coheon o Tn’ ocey nl ocee h ll cone ng con n cconce h he eece cle nege cle chnge ee no nonl olce ege n lnnng

ece he c o lc noon on he enonen hogh enegy ngeen y nlly ece e geneon hogh eenon econ ecyclng n ee n e ecyclng echn ooe lc oceen cce h e nle n cconce h nonl olce ncee he oceen o ecoenly oc o ece he c o ly chn on n oe he enonen

onne o eelo elen ely nng n eone ee n colloon h he nhnce olcy coheence o nle eeloen goenen ch “eon o ooeon on ooe e eenon

oe coe o ecng con eon y n n n e on con eon leel n 14 About this Report Operational Performance and Sustainable Practices Letter from the Chairman Letter from the President Financial Performance Economic Value Distribution

Performance Highlights Item Unit 2017 2018 2019 n T hon 2017 2018 2019 for 2019 hon o Operating costs le ole l Tno enge Material Topics and (total) Stakeholders Sales Value Operating expenses Operating Costs (total) About Taiwan High l Tno T hon Speed Rail Corporation h oly h occ oe he ognon o he che o el le eene T hon oc e cle n ece Operating Bases and Services Sustainability Strategies he ncoe ch en T hon and Goals Employee Salaries and Benefits Operational Performance Operating Ratios nclng ol ly ell yen eoc conon n ohe eloyee and Sustainable Practices e e o he goenen l Tno Transportation (Note 1) Technology le eene Dividend Payout

Taiwan en o ll hehole he ncoe ch en Touch EBITDA and EBTDA (Note) Appendices Interest Payment T T hon Opinion Statement nee o lene

GRI Index T T hon Taxes (Note 2) (Note 3) Turnover and Profitability

(Note 3) eng eene T hon Feedback fund Payments to the Government o o T hon Rental expenses (Note 3)

e eng gn T hon ll e n enle nenonl oec n egonl leel

e ncoe eoe T T hon Community e ncoe e T T hon Investment olny onon n neen hoe ge enece e nonognonl eenl n Assets, Liabilities and Equity

oe ee o he on ooe y he o o eco The ony’ l on ln o oe n he Tol e T hon nnl hehole’ eeng conene on y oenen yen ncle ne oeeng enee ncoe n ohe e Tol le T hon he on y T n cconce h he “Tn ohoh gh ee l oncon n eon

Tol hehole’ y T hon geeen” gne h he ny o Tnoon n oncon T

oe T nng eoe nee e eecon n oon T nng eoe e eecon n oon

15 About this Report Government Subsidies n T hon Shareholding Structure oenen gence he legl ene Letter from the Chairman Type Purpose/Description 2017 2018 2019 T oclly le on he Tn oc chnge on coe n Letter from the President T ce lcle o cl eene nee Tax Deduction n eonnel nng ece n cle o he he l noon oeo o Performance Highlights and Credit “e o ncogeen o e con e le n Tn o ch for 2019 n Tnoon nce oec” oe he heholng ce o T Material Topics and eye eeon ece n cle o he hon gh Stakeholders “e o ncogeen o e con n Tnoon nce oec” oe Shareholding About Taiwan High y o he “ ge ln o ghy Percentage at THSRC Speed Rail Corporation lc Tnoon Tn gh ee l l ” Investment Tce negon Tne ece oec Operating Bases and Services e y he e o gh ee l ny o Subsidies, Sustainability Strategies Tnoon n oncon T and Goals Research and y og o on lcon Development Operational Performance n e Tn gh ee l Tn lcon lc non oegn non and Sustainable Practices Subsidies, and ece oec gh ee l lcon n nl Other Related oec e y he nl eeloen e Transportation Subsidies ny o conoc nncl non nl Technology y og o n n l e lcon nnoe ece og gh ee Taiwan l ece eence oeen oec e y he nl eeloen e ny Touch o conoc Financial Performance in 2019 Appendices T conne o oe nncl ce oeng o conne o go e o he nncl oly n oe The on o ecle en n n he een ee y ee lc cconn hee he cooe goennce eonce T h een cceely ncle he conen o nce nclng he Tn Opinion Statement on o ecle en n ye o e ee y The ony le o eye eeon o oeeng enee ncoe n cconce h cle o he ne he T T Tn ne he T ooe oennce ne n he Too egng ne n GRI Index “e o ncogeen o e con n Tnoon nce oec” n l eeon o T once gn elece he conen o he Too T Tn ne n e n ecle el o he oeeng enee ncoe o h ce oe y he ny o nnce n he coe o eeon ne e conc een n econng h eg o goennce oeon n eeloen lnnng o he eene n cconce h ce e ncoe o enge n n noon chge ncoe o cgoe ece n gh gh cle o he “eglon oenng lcon o oeeng nee ncoe T eon eece o nle ngeen e e lo coe o ong he eonce o he leenon o nle o e non cng n Tnoon n oncon nce oec” n on he ony h eeloen n cely ccng cooe ocl eonly choen o ely he o he eeon eo o ny o eeon o oeeng enee ncoe o e conece ye hn he coe o oy eeon n cconce h gh cle o he “e o ncogeen o e con n Tnoon nce oec.” Performance Highlights n o cle eene T47.51 billion n ncee o 4.6% o he Operational Performance eo ye enhle o ne ncoe eoe T7.78 billion n ncee o o he e eo l ye n o ne ncoe e T Indicator Unit 2017 2018 2019 6.3% 8.01 billion

Number of Train Services e

Action Plan T ccelly ece nee e o ynce lon hogh negoon h n cono o e on nee eene Passenger Volume hon n ly T once gn e he ncl o Tnche cly o ynce lon ole Punctuality Rate T10 billion n nce o o T h ele he ncl o longe (Arrival Within Five Minutes of Scheduled ynce lon o T72.2 billion Time, excluding Delays due to Force Majeure) n T colee he nce o ye nece cooe on oh T8 billion Reliability Rate e nnl nee e o 1.6% o ece he o nee e olly n ey (excluding Delays due to Force Majeure) nng chnnel o o oe T h longe le n lonee n heey ceng gee hehole le Average Delay Time for Arrival ne T ccelly one he “five-year tax exemption” o he goenen at Terminal Station

16 Transportation oeonl Tnoon Letter from the Chairman the from Letter Letter from the President the from Letter Performance Highlights Highlights Performance Speed Rail Corporation Rail Speed Responsible Transportation Responsible Adherence to Commitment Adherence Material Topics and Disaster Prevention with Prevention Disaster About TaiwanAbout High Opinion Statement Opinion Professional Response Professional About thisAbout Report Safety Services and and Services Safety Transportation Smooth Travel in Smooth Stakeholders Appendices Technology GRI Index GRI for 2019 for Taiwan Touch

Management Approach n gol o Thogh eyngeeneleen heleenon nconnon gol oeen o o heege cheng lnoheccheey eecely hencleo leenon ell nege n oeonln conely nnennce neeeeloen hgheelyenele ne The SafetyService Spirit of hghlyeycle con oeng checonollo ocee heelen eonnel oene oeonl eynnn ecognenenonlly nll eenn ey ngeenehonleeneenon ng noeonl eyngeenechn hngeenhecone Toely le Safety Management andCulture ny nhely nenonl leel h Theone eonce o oeonl cceno nT engenong hghlyel Tllnneo eey enngheeyo e heeonly o e oe enge oeon eh n hnege ly o T celee hnney andResponsible Transportation Safety Services Transportation Responsible Transportation “ Disaster Prevention with Adherence toPromises eonl ey ln Professional Response Safety Services and Safety Services Smooth Travel in Subchapter Title ” oe he hghe leel o ey eglon o ey ngeen T The ey eglon o ey ngeen T o oe he hgheleel Product/Service quality Product/Service Transportation safety safety Transportation and transit services transit and Traffic dispersion dispersion Traffic Material Topic ’ management ncly e h n ege ely e o only ne only hnege ely nclye eo

oeonl Tnoon oe o y he el nee o ll ye o enge llyeo oe oy heel neeo eeenon noon hn non ece nnn n ongen elllnnngo hlele nchelen e ccy necency nnee ynl e ece e no nece ne h heeynlyo lc e enge eey eloyeene heeyo nohe h hee cn eeenge oc echnnoe oene h heconeno ee hogh ngeenyeneocn hghleel le oc nece e nnhelyo henoon nly o heey o n e ’ Management Purpose nee n he ece yecnee ce neenheece e nnengeen n eoneln e eeence Tnoon noncon T o ny o ocee n leen he e eng e o he lnhogh goo eon nenl echc ole ole he eglon ele ne n oeeenon eenon ocee o eeone ncconce hhel n lh nenllneglon nn oeng eonl e ece ee ee eglly nn nngenol een n eyngeenec eyng heleenon o eyeonce ncon ongeecheeng nlh leel heeyoeecoengeen elh lyolcy leen helyngeenyen ey oee eglon o n ee lconolon n eon ey gol ngeen nconol ye ey ey eonly “ Tn gh ee l ell e eenon ell e eenon Tn gh ee l ” o elh n oell eo oo elh nl noelleo Management Method ey ngeenyeeonl eyln Act Plan Policy Safety ocee n he eecene o ele lnneglon o ocee nheeecene oeloyee eho l hoeegency llleel n honngo ohyoheclcenone ye oconclleglly eey nngog ole hoc chelng onl e nn no neee o eocheneenely eon ng c neeon he o cnoee eoclly nne oengye connoly neece ccong eglon o he elen n con hehe he oncon h llleeyeonle ncy ngeen eeeccn eheheechn ey eo oeneheheheleenon o ece ly hogh nnl enge con ey eo ey con enge nnl hogh ly ece enge Tc n nen enon n con ee egl o echn ee eeloe n con coe n ecency elly ey nclng gol ly o nco eonce ly ne elhe h n ch Check Do Assessment Mechanism ’ eelng o oc n oc o eelng n ccen ncen o n nly negon eong n ey necon o ngeen onco le n eone ngeen n e eenon n eonce loyee coeence ey e oncon on 18 About this Report Dedicated Safety Management Framework Safety and Quality Services

Letter from the Chairman n oe o ene oeonl ey n olce ey n helh e he elhe hee leel o ey coee o ong ey n ly ece n on on o T e ooe o ly olcy o o o oo leen ll eonnel con n ee lo o only len o he leenon o ey ngeen Letter from the President eenng o he ly ngeen oee che y he een o ll eloyee h e o nenlng ly n elen oeen ee no o oeonl cle Performance Highlights ccong o he ey n helh olcy o T eey eloyee eonle o nnng hhe eonl ey n for 2019 oecng he ey o ece ge n e o hch hehe eonle heoe o eloyee e gen he Safety and Quality Management System Material Topics and oe ngeen o eecon eonle ccong o he oon nce n he o ncon n oe o T’ ly ngeen ye l on he eeen o ly ngeen ye n ene he Stakeholders lly leen ey ngeen leenon o ly olce hogh egl eeng

To oe o enge n eloyee h ey oeonl enonen e cy o ey olcy lnnng h ly ee echn About Taiwan High he o eclo e ell ole ege n ee he leenon o hee ege hogh ey Speed Rail Corporation ’ ee o ee he leenon o coee o leel o h eey eloyee nen n o T ey eglon Th eeng conene nnlly hoe y Annual Quality Management T’ ly ngeen ye n he he een n ce y he he o gnonl ce o ey oee n Review Meeting conne lcly o T’ ly Transportation ech on n oce T ngeen ye Safety Services and Board of Directors Th eeng hoe y T’ ly Responsible Transportation Quarterly Quality eeene e o ly nce ce ene he leenon o ly olcy Disaster Prevention with Representative Meeting n ce y ly eeene o o o oo Professional Response President egne y ech n Smooth Travel in Adherence to Commitment onyleel To ene ll leenon o ly ngeen e connoly n cly conol n nec he ly o nenl olcyegy Safety Committee oeon n hee o e o “oeon” “nennce” n “coe ece” ch oony o oeen Technology oee eglly ce eee oe n concle o o oe el ece h “ey” “elly” “ecency” n “ ” Taiwan o coe con o he lc o he eece o le cycle T eglly ene he congon o oeon ele cle een n ele ye he n oe coonen o ene h enge cn enoy e n onleel Senior Hazard Operational Safety Information Security Occupational Safety and Touch ngeen ly ece hen n e elng on he c hgh ee eon Review Group Committee Management Committee Health Committee Appendices oee ongon encon Item Content Opinion Statement onleel Techncl eongc nennce ee ey eglon eon on Core, trackside equipment, track, closed circuit television, facility, station, nconl ncen n ccen ngeen on Main Categories GRI Index o ee oee ey oee maintenance depot, and depot equipment oee oeen oee ey oee

Total Monitored Items 34,960 ee he hghe ey coee cony leel n ee o nenl n eenl ey e ’ onyleel ole he ony eyele olce n leenon ege o ene he ey o Percentage of Configuration oee enge n he ye n conol cooe 80.79% Monitored Items eo ll eyele ngeen e o he o o eco

Verification Method/Frequency Internal verification by the Quality Assurance Office/once every quarter eo he eecene o ey ngeen ye o ey oee oonleel oee eonle o ngng n eng ey leenon eonce o ene h ll he n T one h y o conc cecon on oell coe ne coeng “ ngeen nennce oeon T cn n eecely n ey ngeen ye n enge ece” ccong o he ne eon o lhe y he nenonl gnon o non n n oe o ene h T’ ly ngeen ye ee ce h he e n connoly enhnce eonle o yoy oeon ll on n connoly ono he oeon o he he ly o oeon n nennce o noncolnce on n h on o cecon h T ccelly ey ngeen ye onleel e h on o cecon enel n on he goenen lo ly eoy ole n eenl ly nce nconl eelo n ee ey ngeen ege h ee he oe o cony ey ell hle he ly e ny o Tnoon n oncon T conc egl necon ell eoy oee ee n ee ey leenon eonce o ene h ll he oeon T necon n ohe e neee on oeon eey ye cn n eecely n ey ngeen ye enl ly necon e oe The onyleel ey oee conene eeng eey onh The cconl ey n elh oee External Unit Item 2017 2018 2019 ell he eonl ey oee n he noon ey ngeen oee coonleel conene eeng eey e The eon on oee n he nennce ngeen on ey oee Tnon o enel o Certification Company Certification of ISO 9001 one onleel conene eeng eey onh The he “ey eglon ee oee” n he “Techncl cecon cecon eongcncen n ccen oeen oee” ece hehe o conene eeng ccong o he occence o ncen h no e eency o ch eeng Annual regular Government Units operational inspection e nce nce The cconl ey n elh oee llel o ohe ey coee n ghly connece o eloyee and temporary inspection ey o oe el ee o he che le “oecon o gh n onee e”

19 About this Report To ene h o ece cn ee ee coe nee Quality Advancement Direction and Review T lnche he eloyee ool oeen ye o The most otstaning nantiiae improe Letter from the Chairman nce T h cle nenlly n elhe ne ly eonce nco o connoly encoge ce eloyee con e lo ncooe perormance in oe o oeon ell o c he leenon o hee nco eey e o ly ee n Letter from the President ly onol cle ce o e o conno tension o erice ie o eer Arm oe on ele oeon h e ye o ee ge onnng o T’ ecellen oeonl ey eonce no oeen o ly ey n oeonl ecency hch Performance Highlights ccen o ne o enge o o he genel lc ee ce y n ece oeon n long h he eo o no only oe he elne o oell oeon lo he epo protective cotin o lever rm s repired o eloyee e lo ccelly e he ge o eonce nco enge ny e oce h enge for 2019 chee oe ene ch loeng oeng co to etend the service lie o lever rm

Material Topics and n on n oe o oe he oell ey ene ly eonce nco Stakeholders o oec ly oeon n encoge hoonl 2017 2018 2019 echnge n eeence hng n he ny T The most otstaning antiiae improe Target/ Target/ Target/ Achieved Achieved Achieved About Taiwan High Estimated Estimated Estimated ogne he “ly eon ecy eence n ecy perormance in Value Value Value Area Item Formula Value Value Value Speed Rail Corporation cce oho” on eee n ne eo mproement on the iscontine n nge o o oec ly oeo o he irect ine Teephone Maintenance Passenger injury rate Transportation ngeen eeence on ele e n h en ol enge ny eee ny (severe injury n eh e llon o egh oc ele o ly oeonl ey eeence s eumnn the oriinl mnucturer discontinued Safety Services and and death) Responsible Transportation n ecy cce ee eene n hoe o ong the production o the direct line telephone mintennce he ly o enge lc n oeonl ey hle Disaster Prevention with e replced them ith locllmde euipment nd Passenger injury rate enge ny no ny oong he ey cle o eo hogh eloon sved totl o in cost Th e Professional Response ≦ (minor injury and n ecl een e cncele n oe echnge n eeenl lenng Safety Smooth Travel in medical treatment) llon Adherence to Commitment

Technology Passenger injury rate enge ny no ny ≦ ≦ (minor injury) e llon Taiwan

Touch e o n n h ely Five-minute hn e ne o chele Appendices punctuality rate eTol ne o n Opinion Statement ece GRI Index Tol oeng e o n Automatic Fare een eey eon Tol

Reliability Collection System one o n een Th e (AFCS) station oe eey eonTol oeng cncele n equipment e o n een eey availability rate eon

Customer comments e o ce ele hn & suggestions ≧ ≧ ≧ een yTol ne o ce achievement rate Efficiency

e o eonen gng Overall service on n on n he ≧ ≧ ≧ satisfaction coe con cegoy Tol ne o eonen Customer Satisfaction

oe T eene he ey eonce nco o ech e eey ye n ee oe The nennce o he ognlly ooce h een en oe y T nce n lce ne he nennce o noon ye T nce he c on he nennce o he een no le eely h eoe n no enge ne e eee n con e en o e he necey oeen oee “no enge ny n ecl een” oen eene e on enge’ ece gen Theeoe h T hn hng ohng eonlly eene he lg o he ee o “ eng” ng he lnch o he ly onh eoe n n eol oe y he h eon ey oee n he ey oee The hn o he Tn onno oeen eene he e olen Toe o T o hoo o ll he cn ng he en on ly eonl ey eence n ecy cce n

20 About this Report Station and Route Safety and Risk Management egency eone lo h

Letter from the Chairman e ly n oeon ly nennce eonnel conc one necon o ene he ey o l c n cl Emergency Occurs o n ol o no ee nece hle one l c necon n l c egly necon loyee o eenl eonnel Letter from the President ecee ncong nng gnl coe nng gnl ee colee oe nce o n on o l c nennce ly necon n nennce o Performance Highlights cle nclng on n echncl n eleccl cle cl ce oe ey ec ncle ey necon o for 2019 o cle hoe eonnel onc eenl eegency Material Topics and ong n necon n nennce eonce o e coece con Stakeholders Category Cycle Number of Trainsets Maintained onc eenl eegency onl elen onolle oy he che conolle About Taiwan High ly necon ey y ne ong n Speed Rail Corporation onhly necon ey y o ne oy he eegency eone conene Transportation oy goenen gence oge necon ey onh o ne n he o he elen een Safety Services and Responsible Transportation enel necon ey onh o llon ne oy n c h locl Disaster Prevention with e n eegency eone e goenen gence o Professional Response ece oeon The h ngeen echn noy o ey ngeen T o o eecely nge ole onc negon Smooth Travel in Adherence to Commitment h ng o oeon nennce n engneeng oec T’ ee o n neenen y o ece n e oeon go hoe ee ogne o een oeonl el The go conene egl eeng eey onh o ee Technology eoe h noon n he oene o ele een ell hehe h conolle ooe Taiwan gon n colnce h oe ocee n echne o h cn e ece o he o eonly onc oeon eon een Touch ccle leel o he h leel ene y he eeng o hee conece ye he ln hn he olence nge Appendices ee oeon Opinion Statement GRI Index Disaster Prevention with Professional Response ee negon eo ee ecoey eo Train Safety and Disaster Prevention and Response

The co ecng n ey cn nly e e no hee ye nely nl e eg ehe l e eenon ee yhoon oenl n loe lng ocll ec hn co eg nl on een on eloe olen Tye o Predicted or Knowable Detection and Prevention Earthquake Prevention for c hoge ng ec n een nole eg gnlng ye le no le n oge le Passive Prevention eenon Disaster Prevention along Operating Routes Civil Structural Facilities oe lne g ec e ln oell eenon n eone ee y lcng enge n eonnel ey y oon o on cle n oeon e n lee ge nnel coneon ccong o he hee ye o co ng eegency e o een e y o o ge o ely eng n eenon oeng n oeng n n l econ o eng he oy onen o onc on cle ne yhoonn nll nl e l cl cle e ole nng og eey ye o conc ll eglly n ho nng o o hyohecl ceno n eenon n oeng n eenon eon nng eeco long cn ll ee e cloe o eenon n eone ee h eo n o cooe ee o h o eloyee ll leel e ee ng een n nce hogh he lne hch e oeon e ehe neeon o yhoon l h o eegency ocee ee n oe o ee n oeon n e e ll e e he l een lo ecly connece o ne he c o oe n nonoc oenl n nng he oc Tn ce elen o n ehe noon n ey ye o hgh n hle onong he oeng o n ll e ng nce c echnology el ccong onol T ye ehe h n enng he ey o ech enge ng ey echnology o e eenon ole he “ell n cn oclly ye en eo e eenon n n enonenl o n eely eone ln o Tn oecon eglon hee e ehe Natural Disaster Warning Mechanism gh ee l Tc ell eglon ccen” h he ny loe lng n o he onl e ocll hch ecly T h ole nenl ln n eglon n cconce h eglon ele o e eenon n e o Tnoon n oecon ocon oncon T ec n ey eenon n ooe o e eenon o ll on n eo ccong o eeen n n elh ong oeng ocee o o e eone e ene neenenly y nenonl ee he ge o goenen n nce echn h cenl n locl necon hch eely eon o o ole e h y ec he ey o enge n ece n

21 About this Report lhogh Tn loce n he cc hch el n hgh ncence o ehe T lly cone he ehe e nng ye eo ence o cl cle ccong o nonl eccon n n he egnnng o he egn n concon o Tce gnl eecon eone con Letter from the Chairman he ye n h elhe coeonng eone eho o nl e ch ehe yhoon n oenl n n on T oee he ly o cly nege he olon n ecoey o oec n oegn Letter from the President eoce ng n neece c chnge T le o cly ee oeon o ece nconenence ce o noon on eeco The noon collece n ocee y he ye n ne o he Performance Highlights enge enng o he loong ncen ce y yhoon n oenl n he o hnnen ehcle eo n h no ec connecon o eonl onol ene n on conol cene Tn oeon e ece for 2019 n on coe e once gn eee o loo conol n n loo nng n econ ln o ene ey ch n ee y conolle eenng on he egee o h ccong o oeon eglon h o n ng e ee hgh loo conol ey n noon on he nl e een ecng nll n e leel Material Topics and oeon n le n he ollong le Stakeholders l e en ecng eon neoee Event 2019 Response Methods oee Warning message About Taiwan High e leel ee The n ehe eeco ce n he ye e eoy ee l o eo eonl onol Speed Rail Corporation n he l n long he ece econ Theee he eonl onol ene n he elen ene Earthquakes(Note) ee ocll g n glly ncee n ee nl nol oeon ee e cyng o Disaster Transportation n ol oeon n cconce h n oeng ocee Warning nll non e conng h hee System e loe no ge o ny ce Safety Services and ccong o nng ege o n n n eeco he e eoy ee l Typhoons and y n leel lng n een eoy Responsible Transportation long he ece econ ccong o he elen ocee no nole ee eoe torrential rain g eoee ee lon ll e Disaster Prevention with o n ng hogh he ece econ he le he eoy ee l heee ocll eeco leene on he econ Professional Response oe o T’ ehe eone ln n enge eone lee ee o T’ “gh ee l ncycloe gh ee non eeco n ll e nece y Smooth Travel in l he eenon n eone loe lng eeco nennce eonnel Adherence to Commitment ol oeng ee ll Automatic Train e ee e conng Technology Man-made Disaster Prevention Mechanism Control (ATC) oc o gnl h hee e no nole he egnnng o he concon o he olce oce e o n nnng oe n n ey Taiwan System on h hel o he ny o Tnoon n oncon T n he ny o he neo hle ecy Touch cone ee lo coone o n nnng oe een n n ey on he e e cloecc eleon ee nlle n l nennce cly oo o nnel ll on long he lne hle eeco h ec Appendices ece eonnel eloye o conc onong oeoe T h lo elhe leenon n eone connecon o ey eec The T ye ll e ggee o en o con o o he n he e e he ln o e eenon n ecy o el egng ecy ngeen ee o he che le “ne nge gnl ch elen noon ll lo e collece n ocee y he e nng ye n Opinion Statement elonh ngeen n ocl ly n h eo ehe non ne c o he n on conol oo ocll loe lng ec GRI Index n on e he eee o n oeng ocee o eonng o ne ho e n een h ennge ey e lo conc ey necon on o ceno nclng on on n hch e e on n on n hch e elng eeen on ell ncle he elen ey eenon on n he lnnng oe gnlng n oncon en oo ll n oe o ene he ey o cle n he lc neee gnlng n oncon en oo All-day Monitoring and Safety First - Operational Control Center (OCC) on onol oo gnlng n oncon The con h o he oell ye o T loce n he oe n coee he Toyn eon ngeen Disaster Prevention and Response Information System ene lng n ee h oe conol gnlng n ey neloc oe conol concon non o The T e eenon n eone noon ye ncle Tn eon ngeen noon ye e onong n nng een ee o ye oeon nng noon ye ele e negon ye n e eenon geoghc noon ye The chelng e he egne conolle eclng n oeon e e lly e o collec e noon n eonnel n lon nng nce e occ n nennce o ee n he o ono he o oeon h e e oce o eeence o ece n e n n T’ eng e eenon n eone n ngh nennce long he ene lne n el e ll y ngeen echn connoly nce n enhnce on he eng long hle nnng cloe conc h on conol cene eo lcon oce o eoghc noon ye o e eenon conol cene n eenl eegency ong n n oe o nn nol ye oeon n leen enge ey T eon onol ene isster response process eographic normation stem or llo decisionmers to ormulte pproprite Real-time Detection and Disaster Prevention - Disaster Warning System (DWS) isaster reention opertionl nd resource lloction strteies durin T h nlle he “e nng ye” n n oeon long he lne nclng eecon cle o ong eteoroloicl hdroloicl erthue deris the disster response process there cilittin the n oenl n loo ehe non o oegn oe loe lng n ocll n oe o ece he he lo trin sinlin cilit room poer intertion o decision support or disster prevention o nl e n eenl co o n ey n een ch ncen n neon o oeon ehe sstem structurl disster rnin nd other non o oegn oe loe lng ocll n ohe nge gnl hch e ecly ele o ey e eece he inormtion lon the entire line re overlpped isster prevention nd response oc Tn onol T ye ll e ggee o en o con o o he n T conne o oe simultneousl to provide nd interte timel rovide disster rnin unction so tht our emploees een ly y ng ehe eeco ne he e nng ye eo o ly ono he nge o disster prevention eosptil inormtion nd re clmer nd more le to cope ith disster prevention egonl ehe n oe cce nne n enhnce ehe ely nng cle long he lne ttriute dt nd response ppropritel

22 About this Report Safety Training

Letter from the Chairman n oe o ene n enhnce oeonl ey e connoly ee o oec n nenonl eeence n o THSRC’s COVID-19 Epidemic Prevention Measures in 2020 Letter from the President ly ncen n he “Tn gh ee l ell e eenon n eone ln” oe y he enl e he e o eec eche e o ny o l T cely cole h he eenon n eone oncl ece n ln n lnch o ye o e eenon nng n ece ll Performance Highlights goenen’ eec eenon olce y elhng he “ ec eenon eone Te” h eenl ong n o le h he on con eone echn n oe one ece cle for 2019 o eglly ee eec eenon o nce he en o ny e cceely e lle eec n cy o o ye o eon o e eenon n he oeng echn o T’ e eenon ee “y n nce” n lo ee ll een o ole “ne conny ln” n Material Topics and eenon n eone ngeen connoly nce n enhnce e on he eng onon ol o oe o coe h ll ole chnge n he e Stakeholders e eenon ll n nng ce ee colee n o locon nclng on eo n oe een he eec h no gncn c on T’ oeon e ce h eec c h ey Tnng n ’ About Taiwan High coehene eec eenon ee n eg enge helh n ey h he o co e e ee o lll o eonle n nnng Tn’ ecellen eec eenon eonce Speed Rail Corporation Internal Training for Disaster Prevention and Disaster Prevention Drills T’ on eec eenon ee e elne ollo Transportation Site Commanders Response Mechanisms Seminar and Training

and Disaster ▼ Transparent communication Safety Services and Relief Engineers e he “ ec eenon econ” on o cooe ee o conce he le n oee n o eenl ong n T ne o eenl ong Responsible Transportation eec eenon ee on n n on n o oeon ell ceng long he lne nclng he Toc n hecl nce n n eegency hle no Disaster Prevention with ele ncon n ohe ele ne o he lc e ne he nonenl oecon non oeo o only ey he Professional Response ol o e eegency ece e long lne eghe olce helh n enonenl oecon

▼ Trains cone n Smooth Travel in n n ohen enl n ohen ecl eone once eey onh n oe o Adherence to Commitment e ele leen “ocl ncng eng” o ce oong n e llocon o “oneoo eon ne cene ee ne o en he en on e connoly le h he e engnee colee cl coen” n “oneohee eon n coen o eee e ce” o ce eenon n eone echn ol o eole ele oe n eegency ece Technology nenl nng eng ngeen ng oe ho ce n h en oe long he lne Taiwan oh eng n nng n n coen n en n ceng n enng chne le ece ncee he ole o e long o o ce n ole on n n eone o Touch enge’ clenng nee e o e eenon ll n Tnng eon n Appendices nec n h lcohol e ech en n clen on n eo h lech e he ll n en n oeon eey y Opinion Statement Tnng

▼ Stations ocon on oe lng onng e Tol

GRI Index on h eclge ne eee ceenng ece n oehe heoee e 65 6 5 5 81 hee enge hogh eee ceenng ece eoe eneng he on ge n gecle on ll n Tnng en n enge hoe oy eee ecee egee e no lloe o o he n

h eg o eegency eone ll o o ey ncen T ogne ll n eone o no e “ocl ncng” e o locon nclng ce cone ce enng chne llng ncen n enge cly n n n he eenng o ne n elee econ o he nlne n ch n ng e n hle eng e on o olng elen eloyee T o ce n h ll e lo ole he hy ony e

enghen eo o ece enge h noy o e on n n enge e olce e ly olce elh e nclng he eonle hol hng ng ol n he ho ole h le ll e eoe o he olce n cconce h he l ly e olce e eole ce n h ll

ee lcohole hn ne on o e y enge n o eloyee

en he e o e ene on

nec on eey o ho ng oeng ho n clen on h lech e oeng ho

▼ Train Service

The n hch h ce cone ce e lly clene n nece eo nclng ng ll een n he n coen h lech o hyochloo c e elce he e chon cloh e y he enge n elce he ne le cclon le n ole le n he n coen

leen e eeon o ll n n ng c eon o holy nclng Toeeng y l o l o y l o y ohe’ y y o y n gon o el ne o ne n en he e o eoc ce le ce one y one o ece he o necon

nge o h o o eloyee y go n e ccong o he “epidemic prevention schedule” hoo o he ll n eone o T eonnel ce o ee necon o n o ne he o conecon ong o eloyee n ene h el ece e no no llng n enge cly ng echncl ye nee e o eclon o he eec lo oe ong ee ch nce lee ngeen o ne he c o chele en on o eloyee’ le n le

oe lee ee o he ec eenon econ o he le eec eenon ee 23 About this Report Smooth Travel in Adherence to Commitment Transit Service Letter from the Chairman Scheduling Policy and Traffic Dispersion T oe n ece n colloon h o oe o lc noon n oe enge h hle Letter from the President ece o oeng locon ch ee hle T n T lc ee ng lo c enl T’ c eon ln e n e on goo nenl ocee n e leene e eng e ell c n oo ece o he le oeoe T h lo ee n ech on n Performance Highlights o he ny o Tnoon n oncon T o eeence een T cn oe o ne o elhe n noon ye hle ong n noon o ech on on o cooe ee for 2019 oeonl ece Tn chele e lnne o ee el nee een e eo T e he e e o e ne o enge noon heey ong oeng ccy o ee el nee Material Topics and "Love without Barriers” - THSRC Disability Access Services Stakeholders Tc eon chelng ee T coe o ong engeenly n le ccele ng enonen n lo ln coehene Occurrence Period Traffic Dispersion Scheduling Measures About Taiwan High ece ln o h le enge cn lo enoy conenen n hoghl el ece le ohe enge n oe o eno o le enge o enoy ooh e e oe enge h gnce ece o he hen Speed Rail Corporation Teoly ncee he ne o n ccong o he ne o enge eey ony o Thy on he cen y eneng on o e e n leng on n on enge ng heelch o h ece oly Transportation cn oo heelchccele e o coe ece holne o y ng ce no on eonlly ch oe o he nennce oeon o eey hch h ncee he on ee h eleo n ng lo o e conenen o enge o e e n on n Safety Services and e eeen ne o le n ng holy n eoly ncee he ne o Responsible Transportation y o ny ’ “ eo n on he cen y ccong o he ne o enge on he cen oe o hel chee Tn nle eeloen gol o lng ole e enonenlly enly elen n Disaster Prevention with y ng he e eeen eo nle noon” e colee he nllon o elecc heelch chgng oce o n he en o n Professional Response oe o connoly oe he ly o ly cce ece onol nennce oeon n oe oeng ccy o ee Smooth Travel in Adherence to Commitment Tc eon eg n e e noon en n eoly ncee he ne o n ccong o ng long holy Toeeng y ec enge en on he cen y ng he c eon eo o long oe ho e” T ly cce ece Technology holy n oe o ee lge ne o enge

Taiwan n eone o he conno goh o eh e he e n n e ee ohon n n n nohon n n ng ly on ee o enge nee n n oeon Thee ncle n n Touch ohon n n n nohon n n o ee cong n ne nee on eey ell n n Appendices ohon n n n nohon n n o ee enge’ nee ng eeen n holy n o enng hoe ely ng ly one nohon n n h een e eey ny hee ol o n n h een Opinion Statement oe eey ee e he on o n n

GRI Index n eone o he el nee o long e n hohl enge n ong en e cegoe no hee ye nely “ec n” “eec n” n “ong n” “ec n” cn ee en o n conenen el ong longhl enge hee “eec n” cn cloely y en o el eeen een ee n enon on ong e n longhl enge n he ohe hn “ong n” cn lll en o el eeen on ong e n hohl enge ll on

Tn ong en ln

ngng Te no Toyn nch ol Tchng hngh nln hy Tnn oyng

Direct

Semi-direct

Stopping

oe o he le noon on n ece lee he ege hhccoTeTleechel o e he ech ece on he “T e” ole

24 About this Report Sustainability Commitment Letter from the Chairman Neighboring Care

Letter from the President e ce o he ln o Tn n he een long he lne le eece o on ce n ce e o oe eon n ele nlng e n he Thee o ecen e o Performance Highlights o e o e n oe o elh concon h locl onon lee n een cng een nee o Number of Need to be cony een e he elhe een ngeen eglon n elhe eece concon n cng Year Remarks for 2019 Cases Improved n hoe o cheng nn el Material Topics and The oeen ln oe y he een o nonenl oecon e conne o leen enonenl onong n enonenl oecon o hogh enonenl ngeen Stakeholders Toyn y oenen on eee oeen e eece o e ye o h o enonenl oecon oec coly h he elen l n eglon h eg o he cen colee n enonenl n noe ole ne ge hch e o eenly elece y een long he lne T About Taiwan High eoclly ogne enonen n ey cle ne hee ge n leen oeen ee ch oe Speed Rail Corporation nllng onoo oo n no hoe o lng onoo ll o ece he c o noe he e e e he elhe he “gh ee l oe oeen ln” he “o ln o oe eenon n oeen ong － Transportation oc oehol long he gh ee l ne” n he “oe on eon Teen o ng eon” “ ” Safety Services and oeoe e he lo ole he gh ee l oe e nlng oce o hnle oeen nee o ene Tol － Responsible Transportation eleen o oc hoehol ell o ece on oeen olon lng onoo ll o nllng Disaster Prevention with onoo oo n no hoe n ele co n e hnle ce o noe ole eoe y Professional Response een long he lne Thee no nee o he noe eenon ee o e leene n no noe eenon Smooth Travel in n oeen eene ee ee o he enng ce Adherence to Commitment ocee o nlng oe eon Technology Case Received Local Affairs Handling Unit at Station Environmental Protection Unit Taiwan Contact the complainant/unit Self-measure the maximum noise level Touch Receive letter of complaint from complainant, elected representative, Appendices the Railway Bureau, the county government, the Environmental Conduct site survey or joint The Environmental Protection Bureau Opinion Statement Protection Bureau or township office survey with the Environmental performs continuous 24-hour Protection Bureau noise monitoring GRI Index

˙ Exceed the ˙ Meet the standard: standard: Formulate and submit Examine the level of an improvement plan impact according to to the Environmental the self-improvement Protection Bureau for plan (Note) and negotiate approval in accordance improvement methods ˙ If improvement is required with the law according to the law or self- improvement is required: Continue to track

˙ If no improvement is required: Send formal reply to the Explain the results to the complainant Case closed complainant/unit

oe The leel o c eene n cconce h he echncl eccon o enonenl c een e y he nonenl oecon e

25 Technology nnoe Technology About this Report Technology nnoe Technology Letter from the Chairman

Letter from the President Subchapter Title Material Topic Management Purpose Management Method Assessment Mechanism Performance Highlights onne lyng ne echnologe n oe o oe he o e n longe egc lnnng he eonle lh he “gnon oce o ne oce for 2019 conenence o ceng ece he oohne o ce n e n chge o collecng n elng ele oeon eglon” n he “con o T che chnnel n he ecency o n oeon hle noon on e eeloen o concon ye n ye eeloen eglon” o ene h Quality Services and Material Topics and Technological innovation eeenng coe elonh hogh gl nnoon n echnologe o oc n oe he elen noon colloe oeon ong ll n cn oohly ooe Intelligent Transportation Stakeholders enghenng concon o le n o leen he lcon n ege o nnoe ece echnologcl nnoe ece n oe o nege he

Management Approach Management echncl n lcon ec o hee ln About Taiwan High Speed Rail Corporation oe enge h e conenen n elle noon lh he noon ecy ngeen ole he ocee o he “ln o ecy ee ece nclng he collecon oceng o lon o ye n ole he “noon ecy olcy” o eonl noon le” n e he “eonl enge’ eonl noon n oe o ene nenl n o ee o eloyee n eno n leenng noon oecon leenon o” o hol egl Transportation Convenience, eenl ehole’ n T’ noon enonen noon ecy oecon leen egl o eeng n o conc egl nng eon on eonl Information security Attentiveness, and he e e len o coe eec n ggeon ene hehe he leenon o noon ecy noon ene eey ye n eonl noon management Technology Maintaining Relationships hogh eoc coe con ey n oe o oe ye o n n ele hehe ech n nenoy ce ye o ene h nenl eloyee ece ly n nn coe elonh oeoe eo noon ecy eonle n e he ee ene o noon ecy Quality Services and ene oc ey y necng oc ol on ele o he elen eglon Intelligent Transportation n on n o oec enge gh Convenience, Attentiveness, and Maintaining Relationships Taiwan Quality Services and Intelligent Transportation Ticket Purchase Channels Touch n oe o cce nellgen noon T conne o ly he le echnologe o oe oeonl ecency Appendices n ece ly n ecen ye enge cn lly enoy conenen coole n ey o hgh ly ece Opinion Statement ogh y “nellgen noon” hogho he oney ngng o ce eeon ce chng n ong HSR Stations Gate (Mobile Payment) Smartphone o een n n hle ece Th ye e een onoe he “ nnl eeng o nellgen Tnoon GRI Index ocey o Tn n yo on T lcon” o ooe nellgen noon h ccl con nlne Tceng ece on Tce le one one y ceoo eenge T e ole Tce enng chne one one h ceoo ele T T ly ece ye egng oe eenge

e noon ly ng one y ncooe el enge cn oo n o eee e ce o one o che ce econ ece ce chec e oong ce enng chne n o noneee e enle e egeng eno eco n e ceng ch n oe o oe enge o o n o le conceon ne eenge enge con h ho hng o oe n che ce n ch ce che ce n nce n ol o n ol o Smart Smart Integrated Smart Smart Safety ncooe elecon llon enge che llon ole Ticketing Passenger iTraeling Train mergency ece e egeng eno eleconc ce o noneee ce ee e System Serice Information Operation Management o le conceon ce n e ng cone ce c gncn ncee o ch n ncee o o o

Convenience Store Website Others Ticketing Services onenence oe Tceng ece nlne eeon ye oe ece ene T conne o en he ey o ce le chnnel n on o enng he ooh oeon o conenonl eeon o go ce ncooe eno o le conceon ce collecon ce che chnnel e lo eon o ole yen n en yen eho o oe he conenence nclng ce le cone ece ho encon ocen n coe on n onlne oong o ceng ece heoe n oe o ene he ne o ce che ncon T h noce oe enge h conenen ce che echn o een o o nchng hge ne o ce ny nol on on ll e el h y ng collecon ece ho y ll ye on oe Tlneoel oo conenence oe een hn oe ly Telephone oe locng ee gn ecc oce n he ne e T ll conne o oe n e elen Tce oong ye e n none ol o locng echn hogh ye onong llon ce ee ol conenence oe n oce eeon ye gen Tceng ngeen ye

27 About this Report ee on he e o Tceng hnnel n Innovative, Digital, and Real-time Communication

Letter from the Chairman e he nlle enge noon ly n he loy n ng e on o nnonce oeon noon Tce gency Tce le cone 1.2% noce n econ n el e ell ooonl eo o ece e he lo e o on ceoo ge o Letter from the President leconc ce cone ce c 31.5% oe he le oc ece o n noon n T’ ceoo ge gnee n clely n

Performance Highlights 3.0% ecee ol o ne n hn he ye hle o ech on T’ ceoo ge llon eole h llon necon on hee o for 2019 Tce le cone eoc ce le ce 8.6% Material Topics and Tce enng chne Tce e o n e olloe o ech o necon enng chne Stakeholders ole hone onenence oe onenence oe ole 30.6% About Taiwan High eoc ce le ce 9.0% hone Speed Rail Corporation leconc ce cone ce c 16.2% llon llon Tce gency Transportation

h eg o he enhnceen o gl concon T no only oe oeonl eonle ceng ece Technology Ticket Types and Promotions hogh he T lo lnche he Tn gh ee l hch nly oce on lnconl el ece Quality Services and o oe coe h oe coehene gl ece o he en o ecee he Tn gh ee l Intelligent Transportation T no only cely oe ece conenence lo ln lle ye o ce e on coe nee ee e h een onloe y oe hn e n egee h oe To ee ee he e o eng ce ye e on ce oe y he ny o Tnoon n oncon T n Convenience, Attentiveness, and Maintaining Relationships eo o he T on con n ol y he o o eco eey ye n on o he l ye o ce n Tn gh ee l T con e lo lnch e ey o eng og oc n ece o ee he nee o een enge Taiwan n oe o enghen he o enonen T nge he “oney h T coe Tn” o e n Touch en e he hogh o le chnnel nclng el gency lnehoel eeon ege n o cooe ee ng ee nge o oc n colloon h ohe ne o oee e enge cn Appendices che “Tn gh ee l ” hogh oee el gency o T’ cooe ee o oe el lee Opinion Statement ee o he che le “onnecng h ocl e” n T no nole n ny noncolnce een ch enle ele o olon o eglon ele o GRI Index n oe o lly conce he ne o oc n ene enge gh e clely een he conen n econ o ce ye n con oc e con ce le chnnel chnge n cncellon le ell ohe noce eng n lelng o oc n ece o cooe ee e ll conne o e o eoce hogh he eeloen n egn o ceng oc n ece ell con n ooon h e o cheng eene Passenger Information Services

T no only elhe eng colloon h locl no oeo on ech on o oe ee hle Passenger Services e lo colloe h T oeo egonl l no oeo n egonl n oeo o oe ele cce o n o cen on n hoe o ecng enge’ ng e n nceng o ene Strengthening Customer Relationships with Beautiful Experience oeoe n oe o oe enge h cce n ne noon on e lo ee h he T h egne ee nge o oc choce n coe o ong coe h he o hoghl ece ync noon ye o enge o cce elen noon T lnche he To eeh og n coe enlng coe o che ce ee n ccle on o eee ce o enoy con The eeh og h ong cone he cle ne Smart Train Operation Management o egee ee eche llon eole o he en o o con n gh ele o he To eeh T conne o e he “Tn eon ngeen noon ye” o eecely nege noon ch n og o cooe ee ne el oon n chele ec n oe o oe one ngeen nee o nolng ne lon oe n n eonnel ece heoe T ncooe lon n coech ncon no o ye ooonl l o he To eeh og o enhnce he ecency o n oeon ngeen n oe enge’ el eeence h nellgen noon

Smooth 4G Communications Along the Entire HSR Line

el ee o h on cole en long he ene lne enge oen encone neon o ole neo connecon hle elng on n oe o oe h ceno n oe he ly o el e he oecoe concon e conn n cle n ccelly lnche neo long he econ noh o nch eoe he Te nee o h nenonl hlee n enge cn enoy ee ece hle elng on n ey T long h o goenen gence n non e o eleco oeo n lne concon eloyee only colee he e o neo concon long he ene lne hch enle enge o enoy ee connecon on n on n coen long he ene o oeng oe lne hogho he ye n ll he e h cheng o el gol o “hgh ee el h nnee ono connecon.”

28 About this Report Convenience, Attentiveness, and Maintaining Relationships Customer Relationship Management Letter from the Chairman T coe o ong enge h hoghl ece n oe o collec n ely enge’ eecon n Letter from the President Information Security Management eec e he lo e ece een o hnlng n ngng coe eec o enghen coe elonh h e o ong oell ece ly n on e he lo elhe ee nge o chnnel T no only e o oe he e el ece lo e no eo o oec noon ecy nce he Performance Highlights o cely eon o coe eec ch neng ece n hnee Tnee n nglh n ee coe concon eo T h e n oell noon ecy ngeen ye e on he ngeen for 2019 ece eone n el e coe ece cene ell coen econ on o cooe ee n oe o ee ye n ccelly e he hy ececon n n oe o oe enge h conenen enge’ nee Material Topics and e n elle noon ece n on e eglly ee n lh he “noon ecy olcy” o h ech Stakeholders eloyee nclce ene o noon ecy no ly oeon conne o enhnce nenl conol echn n en eec ollecon hnnel n oe ece eon ye ee he leenon o noon ecy oecon ong o eloyee n eno Direct Channels for About Taiwan High Front-Stage Contact Points (Registration of Customer Feedback) n oe o ene colee oecon o eonl noon e he ole he ocee o he “ln o ecy ee Customer Feedback oe ece cene on Tn Speed Rail Corporation o eonl noon le” n e he “eonl noon oecon leenon o” h egl eeng Tee n elehone ece e eonnel n Tn ece l oeoe e eglly ogne nng eon on eonl noon ene n eo eonl noon nenoy coe ece on oeon eonnel eonnel oe oen ggeon Transportation ce eey ye heoe e conc ele nng eon o ll eloyee n ne eloyee o enhnce ene o ee o non n go o eonl noon oecon T n ol o eloyee ene ele nng hee clclon e nee o he oce Technology e e on n no ncle ne eloyee n eloyee on longe c lee h coleon e onc on o cooe ee

Quality Services and h eg o coe noon oecon T o hgh n o oec coe’ gh n nee Tng Intelligent Transportation he To eeh og n ele ee noon encye eoe eng ne hee nhe Customer Response Handling system President/Head of Departments Convenience, Attentiveness, and echn le ng he non oce ee he ye oe cce conol e on he ne coe o Maintaining Relationships nenl n hee cen ece cn only e ccee ng ee c ne o eecely ece he e o noon ly eo eely eo on eny c n he ohe hn c le on ee noon n gh he een elhe hogh he “Te o e FAQ Customer Taiwan hnee Tnee nglh onhly eo o To eeh ece” lhe on o cooe ee e he lo e he “eonl noon oecon” econ database service center Touch on o cooe ee lhe he “eonl noon oecon olcy” n he “gh n nee egng oe noon oecon” o ene he ecy o eonl noon o ll coe n T ecee no Appendices coe coln egng nngeen o coe cy o lo o coe noon Backstage Processing and Management Mechanisms Opinion Statement onc eon elen een eno eece eeng leenon o ey nennce ee oe coln eone n ggeon o coe coln cng GRI Index oe coln ly nce eeng negon n Safety Maintenance Measures for Status of Implementation oe coln cng con n yey ele ey Personal Information Protection Management

een eeene oe he “eonl noon oecon THSRC Corporate Website Establish a management organization hcco leenon o” ene y eonl noon eeene and allocate considerable resources Customer Service Center Hotline ol Tng nen e n ole hone ll e no ollee n oee onnng o enge coln eolon echn T n e no only oe ee conolon n onc eonl noon nenoy ce eey ye n e Define the scope of personal information enon lo coe eec o he ly ngeen oce ech een n coe eec ee he “eonl noon le nenoy” eey ye eeng ong een o o ly ncooe coe eec no ngeen n leen oeen n o coe ece cene hnle oely coe eec n nee oely Risk assessment and management o heeleel ngeen e on he leel o eonl noon coe ne hch ee nly o ceng n ooon mechanism for personal information le ecy en oe oln eolon echn Accident prevention, notification, lh he “eonl noon ecy ncen eone Te and response mechanisms Plan Improvement leen conol ocee e on hee o nely en o Information security management strategies eleconc le n ye le

oe ce onc nnl nng o ne eloyee eec ece cene Act Awareness promotion and training o een Tracking review, Do Continuous Implementation oe oe eec ee leen ey oecon ngeen on enl een nclng improvement plan eone eec eeen een Equipment safety management eonl coe noeoo coe n ole ece n o oe o coe con ye o ee ccong o he elen eglon T eec oceng Check Overall continuous improvement of onno oeen hogh egl ee ng eeng el Supervision personal information security maintenance n nng measurement, Report results

29 About this Report Customer Affirmation

Letter from the Chairman oe ece one o he hee e o ly ngeen T e coon h e o nege coe Letter from the President con eey ye n o eonne ey ncle o o e nclng “ceng ece” “n een n ece” “on cle n ece” n “n chele lnnng” ccong o he cl el he oell Performance Highlights con o T ece for 2019 Material Topics and Stakeholders oe eone e About Taiwan High oe eone e oe eone Tge e Speed Rail Corporation ell ece con ell ece con Tge Transportation ell ece Technology con Quality Services and Intelligent Transportation

Convenience, Attentiveness, and e Maintaining Relationships

Taiwan e o ell enge’ con e eonne ollece Touch on

Appendices oe oe eone e e o ce eone hn een ong yTol ne o ce Opinion Statement GRI Index e concng he coe con ey e cely eone o coe nee n ly leene oon ee he ey on o oeen ncle he ollong

A. Stations: enghen he ocy o on eonnel n ece oon lly e he ohgeneon ce enng chne hch e le o en nnoe ell ncon gn o e enge’ e hen chng ce ncee he eency o ole clenng n necon he ye o oe n he congon o coecl ce on o ee enge’ conon nee n oe he coo o ce on celng n e n ng e ce ge nhe n n coe o on l

B. Train compartments: onne o ooe he conce o e n coen eg “lee ee e on he n” ce o ennce oo ng gno hen ellng goo o n olley n genel coenne cl coen n oc nnonceen o ene e n coen ccong o e conon oc e ol o n olley n nge oc ooonl een o e o e n oe o ee he eeence o o enge

C. Train schedule planning: onne o nlye n e he conon o enge e congeon n lle ne ell conne o oe n chele o ee enge’ nee

o oe el egng he ly ngeen leenon eo n con T lee ee o he econ le

“Safety and Quality Services”

30 Taiwan nhncng ocl onnecon Letter from the Chairman the from Letter Letter from the President the from Letter Management and Local Supply Local and Management Performance Highlights Highlights Performance Speed Rail Corporation Rail Speed Glide through Taiwan through and Glide Material Topics and About TaiwanAbout High Opinion Statement Opinion About thisAbout Report Partner Relationship Partner Stretch Global Wide Stretch Global Transportation Stakeholders Appendices Technology GRI Index GRI for 2019 for Taiwan Touch

Management Approach e h he oe o encogng enge oel ollonneeencehecle encogngenge heee hheoe o ne T con oon h Tee enl T hlnchehe Connecting withLocalArea Glide through Taiwan andStretch GlobalWide Taiwan cge n conncon h he ng Tel noce y og y he To e T lnche he ele el neeo eleenoe yhoelnel gencencenconeoeeheee e elnnehe el ece Toel ece ooe el oc ele o he ncee he o noennnoe noonly leole o cge lo ooe locleconoceeloen oooeh locl o oeo hch cn e oee el cge ce n ene eleconclly Thee el e noeen oc nclng cnee Te nenonl Tel nce ecoege heene een hee eonheenon o gence ell Partner RelationshipPartner Management and ” Subchapter Title ooon heey ngng n nely enge ng he ooon o nnneoecel ooon ngheooon heey o enge ngngnnely Local Supply T “ TT ooTce ’ “ ooh heTe nenonl Tel “ oney hTcoeTnoney oe Tn nnneTel el

” ” nhncng oclonnecon ooon n conncon h he Tn noce y he Toll Ton olcy le ooon heoe Tlnchehe chain management Sustainable supply supply Sustainable Material Topic ” “ Toel ooTce “ oney h T coe Tn ” “ og n colloon h he o ny yong ncolloonog hheony T oly he echncl cle o locleno he echnclcle o chn ngeen olcy ongcce ly n hoe o loclon oec ohelh ny hely nne o oe hle nle neh hlehongoo le cooe o geeooegh lle ceoTneco onneel ” ” ooon n een lnche o ee lncheo ooon neen lnne yTnolhogh hoeel ” “ n Tn llTon e ynecge le “ Tlne ooTce Management Purpose ” og e ceog n he Arranged Agency Ticket Self- ” hch cone “ Tel “ oney oney o Tel ec eole o Tel chool Group Ticket e hoel THSR+Hotel ComboTicket hn enlne hn lne THSR+Airline ComboTicket Early BirdEarly Discounts y nlele y THSR Passfor Travelers Foreign he olce o T heolce o ooeon eoeeon eglon cyng lo on ey cecon ele o gh ee l colee nng no only conco loyee o ey nhelheeen heneong conc oceen cenee oeeocconl eno ey n helholceoe olloeole n n cnenonenl oeconele l ole nonl l neglon nclngheo nce nechoceen y ceh no le ncoenec le elon cooe goennce nongeenechnch ncle heeeen o heenonen ocey n ognlly e ge o llon enge eonng n ncee o oely eonng coe nncee olye llonenge enge o egeo ognlly ccongly eceee T ee hch ng ele Tllonenge nhene o nhoocnheelconne e ochele eeloen nel lnoe oohenoe e eeence neen eneo nen chngee eeencenheony con eoneene ll ech yeeoe he oh o e T ln nnl eng hee ege n oc conen ng ey o eonce nloclneoone “ geoohol nheohenel eglly non ecolloe hheTo e olnchhe gence oenhnceT nge heelo lely neee helone no only coneence hheTo el e n oee ele cncheele n on eengloclel oconnoly neeTloennoneon onenonl e nenonl y neeee eno Tele oegn Management Method “ T ’ nnoc ene loengo nThlnoooe ele neeo ” on T o ge el conce ec conce el ge o THSR+Event Combo Ticket o Tel ec eole o Tel chool Group Ticket o Tel oc n yTo nch To To nl T Holiday y e on y n on n Joint Passfor Travelers Foreign ’ cooe ee oche ” hch ce nenonl heeyele ele ng he ny o he h o le nce o oe eonnel coeonng o chnnel gence oe n n ng coeonng y ce oce oceen o leenon “ ney Tce oon e o o n onghn e oe e onghn n o o e oon Tnng n l n lhn conne Tnn Tnecee To hleenng n conne oe olengl oe olTngl coe n conne Tce oo Tnn e n e n Tnn Te n ece ole T hlong ohng T ohng Te THSR+Bus/MRT Combo Ticket Assessment Mechanism Tours byTravel Organized Agency One-Way Ticket for Travelers Foreign ” hogh oee el gency elhogh gency oee ’

32 ooon o he TT oo Tce About this Report oney h T coe Tnn n ng” og ooon o he y ne e ne ee en o oegn Tele Letter from the Chairman Letter from the President Performance Highlights for 2019 Material Topics and Stakeholders

About Taiwan High Speed Rail Corporation

Transportation

Technology

Taiwan

Glide through Taiwan and Technical Exchanges International Exchanges Stretch Global Wide To nn goo necon h he noon n ly ne n e no ccon o ne nee T one To ene h enge cn enoy hghly el ece T h connoly cooee h he n yh ly Partner Relationship ony yh o he “Tn enn o eon n eence chnge og” o len een enge Management and Local Supply ee o e ognon n ocon n lee ee o en Tle ece ll hogh onn lenng nce e o goo echnge n cooeon eeen eonnel o oh e Touch Technical Visitations conolle o he he lo one hee echnge ce nce n he cn o hee ce he lo een ene o ncle n e n Appendices n oe o eeene o he ny he goenen n he ce ell no oeo o ll oe he ol o len o T’ oeon ece n nnoon hogh oeon n y T h ogne on n coe T en o n e hee n enn o e ngeen eonnel hee n e n o Opinion Statement n ge o o locon nclng on nennce eo he eonl onol ene lng conol eonnel o en n oeon o yh n hle e n enn o e ngeen eonnel n GRI Index n T e n cone n go ch lee o he e ely o he noheen e o he ne o conol eonnel o yh ene n echnge eon n Tn o oee o ecee he e ye oh e e cey o he cy ne he ny o ce Toyn eo ooon he ye eon onol on o lene ech ohe’ e ngeen nng ye ye ee n eegency eone ll hogh eeence hng hn lne e n ly ony n ly ony n oo ly ony e T n n nece con ell engge n goo ly cll echnge n elhe ey enh h ech ohe e elcoe ol o go n o heoe T one he nenonl non o ly n conne o c ehe e on he lo ne he nenonl non o ly n he ne on eo onenon on le hnge

eeene ng Techncl chnge n on n chnge n eeen T n yh ly ony

33 About this Report Local Industry-Academia Collaboration to Nurture Talents

Letter from the Chairman n oe o enhnce he nenng o ong college en cle len n he ly ny n ooe necon n echnge eeen he ny n he ce e he cely lnche ne o colloon oec elne elo Letter from the President Performance Highlights

for 2019 ▼ College Student Summer Internship Experience Program ▼ Academic Year Internship Program

Material Topics and T h long een ognng he “ollege en e nenh eence og” hee ol o e he elhe longe colloon h neo echncl non ch onl ohng Stakeholders on nen ee ccee n Thee nen ce ee nge o nolege n ene cce ney o cence n Technology onl Te ney o Technology onl nln ney o cence n coe ng he oonh e nenh og Technology n enl ne o Technology o lnch n ooe he nennce nenh og ng About Taiwan High ol o en n elong he e cee n ee e lo oe oneye nenh oone Speed Rail Corporation oeoe n oe o en n nenng he ly ny n c onng nennce n he e o on oeon n ece o nlye en o n collong nee nclng oeonl T long h nonl nee only lnche e nennce nenh og onl ohng ney o oly n To ee hnee ney hn ney o cence n Transportation nce ly enlng en o ce n oec lnnng negon n leenon ell Technology nng ney hTe ney eno lne ney o ngge n hng ng hn lenng o one nennce ocee ol o en ee ccee no he og n Technology ney ol o on enn nen n n enn nen ee ccee no he og n

Taiwan enng eeony o he ollege en e nenh eence og

Glide through Taiwan and Stretch Global Wide

▼ Railway Equipment Laboratory Partner Relationship Management and Local Supply n oe o ooe echnology ge n he oec ly ny T n onl ohng ney o cence n Technology only elhe he ly en ooy n h oe T llon n Touch eech n eeloen n nee eeloe oe ye n oey nen ell lnne Appendices o elh lyele cecon cene n ly onl ohng ney o cence n Technology conne he cly ce o he “he ly en ooy” elhe n colloon Opinion Statement h T n oclly oene he “nce ly echncl n leccl Tlen Tnng e” n on GRI Index o echng el e lo connoly en o eonnel o n ccl echng o he coe le “nocon o ly Technology” h e o connecng oh nl n len eeloen n he cony

▼ Memorandum of Industry-Academia Cooperation cy ng he e on eeony o he e nennce nenh og nennce nenh og T h no only gne eon o cooeon h neo nee n Tn lo eeene n enhnce echnologe hogh echnge oec colloon n en

Partner

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34 About this Report Partner Relationship Management and Local Supply n on o nclng he oe “cconl ey n elh oon” one o he chen o conc e lo le h eloyee o conco no only colee nng ele o conolle e lo on ey Letter from the Chairman nce he ocl lnch o he “ly hn ngeen olcy” n T h glly ncle he eeen cecon ele o gh ee l eon eglon cecon eoe cyng o oeon he olce Letter from the President ee o he enonen ocey n cooe goennce no ngeen echn nclng le elon o T eonnel o le h longe ong eo ee o colee enng n o on lcon eenon n coen ec n hoe o ong o oe nle neh h le n ne e conne n cconce h he l eo o he e e e he elhe he “onc ngeen ln” hch Performance Highlights o nn concon h o ne n he ly chn n o l coehene le ngeen ye lcle o he ene cony o cle he ngeen o ech conc eecon n ell ee le o oe for 2019 hogh ee ngeen n nng echn n on locle ly gol o hch e ch ge once elen hycl enon o no only he genel eloyee lo ohe che eonnel eg en oe en Material Topics and n ecen ye ece no only ng nncl ene o T lo necly hel Tn locl eno eelo he n he cooee econ og olnee ec hee h eeen hol e leene ccongly cle n ocng hgh ee l el n coonen o nenonl ly Stakeholders Chemicals Management Supply Chain Communication and Requirements About Taiwan High T ee ll le o ly nge n eo ho checl n cconce h he “T’ hecl ngeen Speed Rail Corporation T’ le ngeen ee n hee ec nclng ocl ey n helh n enonenl oecon eglon” o leen he eeen o he “eglon o he elng n oncon o o econ ele n he le on he ollong ge hecl” he “leenon eglon oenng o nonenl onong” he “eglon oenng een Transportation n ng o o hecl” n he “eglon oenng egnng n nlng o oy ngeen n T nne cloe elng h oey le nly cong een n oc ol o hecl” e oh y he ny o o n olley n lo ece le ll oeon e hnle n colnce h T’ conc ngeen nl Technology eoe he coleon o ech conc e ll coehenely elon le’ eonce nclng o n ece ly Environmental Protection Taiwan ly conol n ngeen ey chele lon n coonon cooee e n ngeen cle ec n cconce h he conc ngeen ncle n econ ece n he nl h e o ecng he c n he ec o enonenl oecon T ee le o coly h enonenl oecon l n eglon Glide through Taiwan and o hn co eonng ne n nceng le’ coeene n he een o noncolnce he le Stretch Global Wide ng oeon n cy o een o e oce n oeon legl oceng ocee oeoe e oe nole ll e e n e n e ee o e oeen hn he ece e l o hll he he le he che o oc hch he le c on he enonen ch oc h he geen he enegy lel he Partner Relationship lcon cncele o e een ncle n he l o ee le n he he conc ene e lel o he geen lng lel o el egng ele conen lee ee o he che le “oon Management and Local Supply nce g e ee ng eno o co o T’ ooe ocl eonly eglon n gn he Tn eon n nonenl nly Touch cooe ocl eonly coen n on e lo eglly conene oec e eeng o ee he el een o ene y concng eno n conc e necon n he een o o o nol ce o Security Policy and Training Appendices he en o ecee ol o cooe ocl eonly coen n o eno’ cooe ocl eonly T he eenl oeonl ecy cone o e chge o ecy ece ell clely ece he coe o coen eleen o ee collece Opinion Statement e o ecy eonnel ccong o ecy olcy nclng nnng oe on n on n enng enge ey n nnng e n oeon oncenng ece leenon n on o cyng o o ecy n GRI Index Anti-discriminatory Practice and Labor Conditions ey chec n oeng co e n een n onng e T h lo eeloe coeoce n e y hgh enon o he e o ncnoy cce nclng cnon gn oen ogne o ee eceoene e ny nll een ll e el h n cooeon h olce oce n hne n cconce h o nge go eno ho e on o co eo olon n ch ccnce y e le ee he l heoe e eglly conc onhly eeng h ecy cone o ene h ecy eonnel cn eno n y no ce n T’ ene oec o ecc e eo e lo ole nl conc o leen o ecy olcy hle on y ’ le hch ecy h le y he eloyee le no loe hn cen ly leel ell oe To o nngng he hn gh o enge o h e ecy eonnel no only nee o ecee oeonl ong ocen n eglly nec he leenon o le n le h le nn goo eloye nng ch ol echne e echne cone h ong o eleene echne negon o nol eloyee elon n hnle lo e n n oe nne hol hee e lo e le hll oe he eco n ncen lo h o en legl nng ele o eonl ecy n e o oene ell coe elen ocen n elnon n e oeen hn he ece e l ece eee nng

Occupational Safety and Health T che ge once o he ly o ecy eonnel hen gnng conc h ecy cony T ee he cony o oe noon egng colee econ n nng ecee y ecy eonnel n o ll oceen ce e he elhe he “ey n elh olcy” o ee n nge conco n le ll colnce h T’ eeen n eglon nclng legl ey necon hn gh n ece e hle n T hll e n conol ey n helh h n ele o nonconong chne een n on y n ll he ecy eonnel neen he elen coe el eoe eon oceen nclng leng n ccence ell o o chng el ool n een h e no ecoenly o ho n ngeo n oe o ece eonnel ny n enonenl ge ecy eonnel Tnng onen o eneng o engneeng o ece conc T h le ey ln one o he ene ocen o e e y ng eno n ee eno o coly h T’ occonl ey n helh eeen nclng occonl Tc conol n ol “ ” “ echne nng ey n helh eglon ch he cconl ey n elh ngeen ln he cconl ey n oe ece eee nng elh ngeen nl” n he “cconl ey elh encon n een ocee” hle egl nng ele o eonl ecy eenye oeon Training Courses Training Courses ecy n e o oene n eong ch conc heoe T e een ge o le n o eoc o noneoc necon n eegency nocon nng Provided by Provided by Security oe o o nngng he hn n ng echn o ce eeen n eon o ly leen nenl ey n helh ngeen T ele ey eglon THSRC Companies gh o enge o h e echn e he lo elhe colee nocon ye o eecely hnle occonl e hen hey e n e eenon nng c nng on he encon lce o o ece he nege c o ch e o nnce T h oe ngeen n conol echn o co cge n o o ely e nolng oe hn c n e nolng le c ho lo nee o e hole he nng

35 About this Report le hn oncon n eeen

Letter from the Chairman Aspect Required Item Related Regulations Specific Requirements “ ” Letter from the President T h elhe he oceen eglon n ele eonnel o le oe T h conc o n oceen ce cnno e chl lo n y no oe eenl een o ho ny eglon n ece oon ele o ec ch c ge o o cnon e o ce lngge ele elgon olcl lon ehncy lce o ogn gene ge l ence cl Performance Highlights ong ho n oee ho n ene ncon n ele ene ee le ly o non eeh for 2019 ocen n cconce h he loyen ece c n he o T ee le o coly h nonl l n eglon nclng nnng goo eloyeeloyee elon hol hee e lo e n c Material Topics and le hll oe he elen ocen n elnon n e oeen hn he ece e l o ece conc le h le hol nn goo lo T ee le o y he eloyee’ le n colnce h he n ge n le n he elen l n eglon n e Stakeholders o gh elon h he eonnel hey he oe he ne eonnel h hee he eloyee e loce ell o oe oy ele ene le nee o oe he elen ong ocen oo he necey nng n coly h lo eglon n nenonlly About Taiwan High ecogne lo gh ch ohon o chl lo n elnon o T ee le o e ong ho n oee ho o he eloyee n colnce h he elen l n eglon n e hee he Speed Rail Corporation ecen n eloyen cnon eloyee e loce le nee o oe ong ocen n cooee h T o conc egl necon

T ee eonnel o le o no only colee nng lo on ey cecon ele o gh ee l eon eglon Transportation eoe cyng o oeon T’ conolle e eonnel o le h longe ong eo ee o colee enng n on lcon eenon n cconce h he l eo o Technology T le h he “cconl ey n elh c” hll e ncle one o he chen o conc o conco hch he o ene T’ olce eoe oclly coencng o conco hll ooe ey n helh ngeen ln hch hll le ncle ognonl Taiwan ce n eonle o ey n helh ngeen ey n helh cly lnnng o h n conol eece ey eeng o oolo Glide through Taiwan and eeng onoo ngeen n n cng oeen ye he o onoo ey n helh ngeen o conco T h elhe he “oon o ol o ny no onolle

Stretch Global Wide Society T ee ll le o nge n eo ho checl n cconce h T’ “hecl ngeen eglon” o leen he e.” Partner Relationship eeen o he “eglon o he elng n oncon o o hecl” he “leenon eglon oenng o T h elhe occonl ey n helh eglon ch Management and Local Supply nonenl onong” he “eglon oenng een n ng o o hecl” n he “eglon oenng egnon n he “cconl ey n elh ngeen ln” he “cconl eon e ngeen o onolle hecl” e oh y he ny o o ey n elh ngeen nl” he “cconl ey elh ll n T hll e n conol ey n helh h n ele o nonconong chne een n el eoe Touch encon n een ocee” n he “eglon eon oceen nclng leng n ccence T ece he ey n helh eeen o hgh chne een el o Occupational oenng cconl ey n elh ngeen o Tnoon Appendices lo ece ene hogh een he o oceen n ccence health and safety nennce” ell che he “cconl ey n elh Te T ee eonnel o le o leen conc o n cconce h T’ “eglon oenng cconl ey n elh ngeen Opinion Statement n onon” n o o ene ocen o e ng he cl o Tnoon nennce” n ele eglon hen concng oeon T’ olce n h elhe he elen enl oon eonce o conc GRI Index T ee le o oe elen hycl nehelh enon n occonl ey n helh nng o no only he genel eloyee T h elhe he “T’ hecl ngeen eglon lo ohe che eonnel eg en oe en n he cooee econ og olnee ec T ee h een ge e e o le n o eoc o noneoc necon n ng echn o ce eeen n eon o ly leen nenl ey n helh ngeen echn ee T h elhe colee nocon ye o eecely hnle occonl e hen hey e lce o o ece he nege c o ch e T h colee he elhen o n eleconc “occonl ey n helh ngeen ye o conco” o conol n nec oeon ll ge hen conco ene n lee o e ell ele n cole oell ey n helh eeen o conco ccong o o oge n oe o enhnce he ooon o onoo ey ngeen y he elen n n conco n ee he o eelecng conco

n oe o nn nol ng enonen T ee le no o engge n ggng o ohe conc hch ll ec he ne o ng nclng he ollong le hll no engge n ggng o ohe conc hch ll ec he ne o ng ogehe h ohe eno cng n ng o he Tene ncon n ele ene ocenon n conc le e oceen ce he eglon ele o ggng n ecl e o conlc o nee le hll no engge n ggng o ohe conc hch ll ec he ne o ng ogehe h ohe h e cng ecly o Economy Supplier bidding necly n ng o he e oceen ce le hll no ecly o necly nlence o een ohe eno o cng n ng o he e oceen ce le hll no ecly o necly nlence o een ny h y o cng n ng o he e oceen ce

h eg o ly conc o e oc ch hoocoy e ny clenng n ooy le T ee le o oc h he geen T h elhe he “oceen eglon” n ele T ee le o coly h enonenl oecon l n eglon ng oeon n cy o een o e oce n eglon hle ecyng ele oon n ene ncon n oeon legl oceng ocee n eone o he goenen’ enonenl oecon olcy T oe he che o oc hch ele ene ocenon he le c on he enonen n oe o ele geen conon T h elhe he ngeen eglon n he “nonenl T ee ll eno o coly h eonle n ele enonenl ngeen ocee hen neng ll concon o oeon Environmental ngeen nl” n nnonce he elen eglon on o o ce ele o T Environment protection nenl ee o o ech elen n h e coone o le o conco hee le o conco hll e ee o conc oc necon o enonenl oecon ee o ee hehe he eloyee he ly ce o o ccong o he elen eeen ch necon el n oeen ee n el hll e ecoe n e o he conc ngeen n o eeence

36 About this Report Localized Supply Chain

Letter from the Chairman To ech o locl lene el T cely Tn eno o ene h he ly o he el coly h n on o ng eno T gne conc h he nl Technology eech ne n Tn ollng oc Letter from the President he eccon n he ol on o oey oceen conce y T oely T llon hee o n ly o only eelo he “oge nnng Tee” n he “eelylc ocooe” h ncng el he on o oceen o locl le ccone o o he ol on enhle he on o ece nennce echnologe o n nce eee T h colloe h hn eel ooon n he “ehe Performance Highlights oceen n eceee T llon hee ce o locl ece oceen hle he ooon o locl eny ye nennce ehcle oclon” oec o ne he eccon o een coonen n for 2019 ece oceen n he hee o ecen ye h eceee le h e o eecely ecng nennce n nenoy co n ong nennce ly o ly Material Topics and o l T h colloe h he onl hnghn ne o cence n Technology n eelong he “oclly Stakeholders ecenge o ocl oceen e Tn ng oc eeen ye” o glly elce neee ole ng eeen een ell eecely negng he ncon o een ye n ong eeen eecene nohe About Taiwan High ece onng colloe cheeen he loclly eeloe “e gh ee Tn ng lo” n Tn hch Speed Rail Corporation oe e ey o eegency eone ceno o e o o enhnce he ly o eon o eegence n oey Transportation cee e el ece o enge n he e T ll conne o nce o eo n eech n eeloen n cely cone o he eeloen o locle l noon hle ong hghly el ece Technology oge nnng Tee Taiwan Glide through Taiwan and Stretch Global Wide Partner Relationship Management and Local Supply

Touch Appendices e Opinion Statement

GRI Index n on T cely engge h he ly ny loclon olcy e oh y he ny o Tnoon n oncon n coe o he eeloen o “elcng oocng h loclon” o “elcng elncng h conc ncng” Tng no coneon he nee o nnng hghly n ey hoenng el eon n eley le e n ecng oceen co T oce locl el hch cn no only eelo locl le lo ece elnce on ly o goo o oee le nce cn ly o he nenonl ly ny n ly ye cecon e on he eonce o colloon eno cn eecely enhnce he cooe ge n echncl cle ell en he locl ly ny chn o he nenonl ge e on ch nn neh T h cceely ce he con o ele locl ne o ooe he eeloen o ly ny loclon

n oe o elh o elenel cly n ech o lene el e e locl le e n colee lene el eeloen ce n hee he ly o hee lene el e T’ eeen o o hee he een ol o lene eleelong eno h ng o T llon

Localization of THSR

To o locl ll n e nee n ooe oc e o locl el T hel locl nee o e e o locl oc oe h loe en Toyn on nch on ol on Tchng on hngh on nln on Tnn on n oyng on e e coe o ceng o oone o locl ll n e nee ey onh oely ece leeon hel o genee ol eene o T llon o locl ll nee

37 Touch nle e Low-Carbon Train Operation and and Train Operation Low-Carbon Letter from the Chairman the from Letter Letter from the President the from Letter Ethical Corporate Management Corporate Ethical Performance Highlights Highlights Performance Speed Rail Corporation Rail Speed Environmental Sustainability Environmental Sustainable Governance and and Governance Sustainable Material Topics and Protection of Rights and and ofRights Protection Carrying for Society and and Society for Carrying About TaiwanAbout High Opinion Statement Opinion Developing Local Area Local Developing About thisAbout Report Nurturing Talent and Talent and Nurturing Transportation Value Cultivation Considerate Care Stakeholders Appendices Technology GRI Index GRI for 2019 for Taiwan Touch

Management Approach Touch and EthicalCorporate and Considerate Care Nurturing TalentNurturing and Protection of Rights Protection of Low-Carbon Train Value Cultivation Subchapter Title Environmental Operation and Sustainability Management Governance Sustainable

gon n on n gon nle e oecon o lo gh olo oecon ooe goennce ooe negy e ecency e negy loyee ce n n ce loyee n eeloen n egl colnce egl Tlen lceen le chnge le chnge Material Topic con noon cclelng nnle enonen hlo o enonenl oecon hleceng geen ehclene geen nlconon o eonceecon olceooe heece T h h y e ce y cle chnge o econg ee oece hen coe hcle chnge nleengeenhoe he noon ye onhnce he ly o l neglon olng o o Tnece he he nle oeon o colnce ye o eneee n legl nhnce ocooe goennce ele enonen h he elnhghlyo eloyee necng olceenl helho chnnelennghehycln lle gence ee olce helhynenly yelhng eloyee eeoeeen ecehe nolege e nll o on neneennoelnnngoene nnee ec nely le eonnel leen T ’ oeon Management Purpose ’ enegy ngeenncon enegy hcl onc eleccy cononneege neeleccyeonly olon nclng coneon oec Te oneon lh henegy conne oooe heo oenegy coneon ngeengol coneon ne eleccyconeon ele coneon ee elleenegy ny o conoc o ny Tnoon noncon nhe o goenen gencenclngheny o lnoon n on olceeoh oeon y nlnehheelen econooe g olce geenhoe o ole eon econ ge n nee oeon eone ellooe elen echnnee oeny n nge cle chnge hngeen T olcy y ec oeonl eynenonenl ncconce hT chge o n on oelhng henonen n ngeenoee ennly lh he ye cooehe oellooon goennce nleenon o Teey egng eco hcoee eo Thcoeeeglly oheo o o ee n che yheeen hee o ee eece ngeleen lh heooe yhehn oennceooon oee hchoeeen lh he eloyee eloyee enlhelhoecon oengchne nng hogh neong echn o eleconc lleno oooe gence o eloyeehelh lonngcoe enlhelhnolege eglly lh he coneneocconeglly eynhelhcoeeeeng lh eynhelholceoccon enocon oce ell lh eglon nclnghe ngeen olcennn hono eloyee elon lh nleen he ngeen elonh T eo nono cng onoe onn ellelh lo he coeenhoyo eeence ncconce h hel nychngenlo eo eeene conenelongeeneglly o eeng oeeneThee hhehno coneon eeng eeng Ton eeng ch eenl e leene hogh o een o ll ne heclo conono eloyee e oece nconcon echn elen olceoln nnheno n yeeencng oecon eenon o heeglon lhng ee o enelynloyenhen ongeloyee ncconce hheco el n eong oeene oce nenhnceeo o o heeenon he conol he o legl colnce echn legl conol he o oe colnceenecconce n hngeeneglon oeecely colnceooon chngeneglon lnneelh e legl o ocee elen o colnce Tonee legl e on leen nenl eleen conolnnlly ye n ey he o ye eey eco colnce Toheoeeno o e legl eeene o eo he eeng eey n ee ce o he egl colnceeeene colnceoe oon legl conenelegl eglly n leel een ee ce llno colnceenheegl e legl nenl eeloen nooon nelenenl eeloen nngog ngeen eglon “ o nl ngeenncle “ loyee ecen eglon “ “ “ cle o ncooon o cle enl elh oecon eglon el en eenon n nlng eglon el en eenon ” n he ” “ oe o onc oe o heo lnnngo eenlecen nonen “ ence eglon ence “ Management Method onoo enegy coneon ngeen ece coneon onoo enegy “ ” he noe lnnngnngeeneglon ” he “ ” elne o ooe oennce he “ ncle ooon ncle “ loyee loyen eglon ” ” ell conc enl lcee o eloyee o eecely leen o eloyee oeecely ” nclng gence nclng gence ” n he ” he “ “ Tnng oe o oe o ’ ” ” n he ’ ”

eenl eenel nleenon eonnenlno ee nego conene eeng eenl een eglly yTnogne occhnge ooon nlo ce nheooe oennce lon hee ye een leonceeey h heglon non conceenl echye ncconce eco heeno o o eco lh he c n ee he leenon o ele ee heleenon o c nee e eeng eey ell coneon he enegy oec Te oneon The negy conene eglly on n ee ele echnneeon nee e he eeen g he gol e n he cen e enonenl ngeengol nege enlong ho heccolheno ee The nonenl ngeenoeeeglly n onohe ey nhelhgol o eloyee ellee n gol nco e ne o occonl lneonheenee elen nee neelo eloyee onen helh lnnngcoe o eloyee oecon elleeconenl neong echn necgence eglly ng colnce eeng eey eng colnceeengeey hnlngchcenoeen ee o enly cenee enlenoeo he yeln eeey ellcolennge o oole ce nee ee he egl he cen eeng ne h golee e e n cloe o lnnng nnneehogh eo egl n nenehehe ecenye oeon ee hee heeglon oe eey hely o ee ” n leen nenl el een o he eeno n leennenlel “ eglon o elelon o he o o heo o o elelon o eglon Assessment Mechanism 39 About this Report Sustainable Governance and Ethical Corporate Management Letter from the Chairman Corporate Governance Framework Letter from the President Information on Members of Governance Organization n oe o e goo cooe goennce ye n leen he gnce olne o o goennce ee T een he o o eco con o ee nclng neenen eco hee he neenen eco Performance Highlights cole h ele goenenl eglon n conne o ee n oe o “elne o ooe oennce” y ecle n nnce n cconng l nl nolege n ne ngeen hle he nonneenen eco for 2019 eeng o oec n nenonl n ecle n eng echnology ne ngeen nl nolege n oeonl gen n he o o Material Topics and n on o hng neenen eco n lce ece n he cle o ncooon T h elhe nconl eco le eco ccone o eon n ele eco ccone o eon hee eco ge Stakeholders coee ch he ooe oennce onon oee oee eneon oee n ecl ye ol n oe n ne ye ol ccone o eon n eco ge ye ol n oe ccone oee ne he o o eco oeoe T lo ee o en he elen che n eglon ecc o eon el e cenly hon n he ollong nconl coee he y o eeen neenen eco eece About Taiwan High ee o he h o o eco elece n he nnl enel eeng on y n oo oce on he e he neenence n oeonl n he ngeen lly leen cooe goennce n glly enhnce Speed Rail Corporation y o e o hee ye ll y o noon on he ee o he o o eco lee ee o en noon cloe Tle o ohe ele noon lee ee o T’ nnl eo Transportation T h ne ong he o o lcly le cone n he h n h Tn oc chnge ooe oennce lon conecely nce he lc lng o T To le cony oeon n ncee neo n ehole Responsibilities of Governance Organizations conence e ll no only oc on he conno lllen o ncon y nconl coee n neenen eco Technology lo conne o nec he c cooe goennce eo n o cooe goennce echn n heence The o o eco nly eonle o olng o nncl ne n oeonl econ The e o he o he ncle o enee onoy o o eco ncle eeng on eglon ne ln ge ccon n on nee ell Taiwan eng he eonce o e ce o y he ngeen o eolon y he o o eco e nnonce o ohe el egng cooe goennce lee ee o T’ nnl eo T’ cooe ee n he Touch n cloe on he e eon o ye n cconce h he le n eglon ch nconl e eon o ye coee h y o eeen hee neenen eco eece he neenence n oeonl hch Sustainable Governance and hel o enhnce he ly n oeonl o o o eco’ con Ethical Corporate Management Organizational Structure ooe oennce ce ccong o T’ ooe oennce elne he o o eco ee le once eey o onh n he Low-Carbon Train Operation and o o eco conene eeng o el egng eco’ ennce lee ee o ge o o nnl eo Environmental Sustainability Board of Directors Nurturing Talent and ooe oennce Value Cultivation onon oee Protection of Rights and Considerate Care oee Chairman ece on o o o eco Carrying for Society and Developing Local Area eneon oee he ooe oennce ce President Th on oe elen eoce o nce o he Appendices ecl oee o o eco n ong coee o hel he eo he e n eonle o lnnng n Opinion Statement oong T’ cooe goennce ye ooe oennce GRI Index ooon oee

Th coee oeeen y Management Team ooe lnnng ce he hn n che y he een hee eece Th oce eonle o lnnng n oong cooe o ngel een ocl eonly eeenng he conce o cooe ocl ee ee o he coee eonly o eey cone goo leel long he oon ege o lne ell oong n enng he leenon cooe goennce ye o “hcl ooe ngeen e cce ncle n ncon n ole Th e ncle o ee o enhnce cooe on n een nnce on goennce o oe eeence nclng cooe o econe T lnnng oeon Th on eonle o hehole n neo elon n eglly eo o he ne non elhng nnng n enhncng neong n oy ooe oennce n logc nennce concon h locl n oegn oeonl nonl onon oee n he legl ly nce neo ell ong hehole elon ece o o eco nnce n cconng oceen lc ooe oennce hn eoce egl ce lnnng Te n ey Th oce n he lnnng ooon n leenon ooe ocl o cooe goennce ye n cooe goennce eonly Te elon ell oe legl ce on he conen o ool hehole’ eeng o o eco’ eeng hcl ngeen Te n ohe nconl coee eeng n he oeon o ch eeng

40 About this Report Functional Committees

Letter from the Chairman Economic nncl n ngeen e Letter from the President Environmental negy ng n on econ enele negy eneon e ol cologcl oneon ec Performance Highlights Social onon hy ce hc n noon ony oncon o gh e loyee con n ele oe ey n elh ec for 2019 Economic Environmental Social Certain Discussion Topics in 2019

Material Topics and ee he oeonl nolege echne n eeence ee y neenen Stakeholders eco nonneenen eco n nge n he ee cgon ch eo on he oeon n leenon o cooe ocl eonly n ehcl cooe ngeen gene n neenen ce n oe o ech o e n none eco n eo on he leenon o cooe goennce neenen eco cne n nge cne eo on he ee o T’ noon cloe ye About Taiwan High ey he lcon o neenen eco n he cooon o he o o eco eo on eech n nly leenon n lnnng ecoenon o T’ cooe goennce ye Speed Rail Corporation n coee eo on he el o elelon o he o o eco’ eonce eonle o he nonon o eco ell he lnnng n een o oenl on che cooe goennce oce Transportation eco cne ee he eonce o e y ll eco n eo n he lly nnce o eo on he eleen o cooe goennce eco n nge eonce gol eng n elon el eong o nge

Nomination Committee Nomination en he “he o he ooe oennce n onng oee” nclng cceon lnnng o eco Technology & Governance Corporate eonle o he eech n nly leenon lnnng ecoenon n eecene ee o cooe goennce ye ell cooe goennce eglon cceon echn o on leel o ngeen Taiwan ee cceon lnnng o eco n nge

Touch eo on he leenon o cooe goennce ole o en ocee o hnlng nenl conol ye n gncn nncl eonce gol eng n elon el eong o nge Sustainable Governance and cce n cconce h he ece n chnge c eo on he legl colnce ye n leenon Ethical Corporate Management ee e nolng eco’ on nee en he “nenl onol ye” n he “enelle o nenl onol eleen Low-Carbon Train Operation and ee o e n ee ng lonng o n n oon o enoeen eo eleen o nenl conol ye el Environmental Sustainability o gnee lh he “ ngeen eglon ee lc oeng nce o e lceen o ey ece eo on he oge n he leenon o ngeen Nurturing Talent and

Audit Committee ee nnl ennl e n he nncl een eo on he leenon o noon ecy goennce n ngeen Value Cultivation e cony ngeen olce ec n colnce nnl onon n onoh og Protection of Rights and onon o l c Considerate Care Carrying for Society and eo on eech n nly leenon n lnnng ecoenon o T’ cooe goennce ye Developing Local Area ool o ly en lh n eglly ee olce ye n n ce o eonce eo on he el o elelon o he o o eco’ eonce Appendices elon ly n eneon o eco n nge ggeon on he on o eloyee n eco coenon eglly e n ole ly n eneon o eco n nge eonce gol eng n elon el eong o nge Committee

Opinion Statement Remuneration ggeon on he on o eonce on T ggeon on T’ cce e he leenon o enen o he o n c GRI Index oe conel n ggeon on o legl o concl e n on nonl chnge oe y he o o eco n he o o eco n eng nconl nge o leen ele econ ool o el oceen egy o eoc nennce o ollng oc ee oceen ool h hll e e o he o o eco y nconl ool o ene o he nce ly n oceen o oge nnng Tee

Special nge n cconce h eglon nceen ln o nennce oeon echn n nennce oceen egy Committee he e le n he cle o ncooon “ooe oennce elne” o he eolon o o o eco

o el egng he oeon o ech nconl coee lee ee o he econ le “eon o nconl oee” on o cooe ee

Corporate Governance Promotion Committee n ele cooe ocl eonly olcy o oe eeence o econe T ey ye eo he oell ooon n leenon o cooe goennce o he o o eco ne he gnce o he “ooe ocl eonly e cce ncle” oe y he o o eco n ch e he ncle ec ch cooe goennce nle enonen ocl ele noon cloe n oe o oec hehole’ gh n nee ell enghen he ncon o he o o eco T h oe n concon no o oeonl ege n ngeen oece n on e he lo oe he “ooe he onen o he ooe oennce ce ng he h eeng o he h o o eco n hee he he oennce ooon oee” hee he cooe goennce lnnng e he cooe ocl eonly e he ehcl o he ece on o o o eco ho le lye n h oe hee ye o eeence ong nge ngeen e n he enonenl nly e he een elhe ne h coee Th coee oeeen n ele o legl oc n cooe goennce n lc cone one he he ooe oennce y he hn n che y he een hee eece o ngel een ee ee o he coee ce T o el egng ohe ele oeon lee ee o he econ le “ooe oennce eo” on oon ege o cooe goennce ye n ncon ole ee o enhnce cooe goennce o cooe ee

41 About this Report Management Principles oeoe n oe o leen ehcl ngeen olcy n cely een nonehcl conc T h elhe he “eglon o hlelong ye o nll nehcl onc n honey eho n cce eo Letter from the Chairman To cce he o nen goennce T h elhe he “hcl ooe ngeen e cce egng olon o T’ “oe o hcl onc” n “hcl ooe ngeen e cce ncle o non ncle” o nn ne conc hle he elen hlelong ye lo ene h o eloyee o ee Letter from the President colnce h eglon n ohe nenl le le y nenl n eenl ehole nclng hehole neo ech ohe ee T h elhe he “oe o onc” o ene o ehole no h o eloyee e e o Performance Highlights eco nge n eloyee hlelong eo cn e le o T’ ooe ce he ollong eho he ehcl n hey hol coly h hen eong he e n h hey hll e nhe n cconce h he for 2019

elen le n eglon hey ole h coe heoe T h lo elhe he “oe o onc” hch clely ▼ olne

Material Topics and e h eloyee ho coe h hehe nole n he olon o h coe o eonly ec h ohe eloyee ▼

Stakeholders o n h hch hehe h elng e nole n he olon o h coe hll e olge o le hlelong eo y ▼ l e ehchcco

eenng he elen ong noon ▼ lng e h loo o ngo n o ngng c Te y About Taiwan High Speed Rail Corporation n oe o e ncoon ene T n enhnce o ly o co coon T eeen he oon e nenle o cooe le n o le n eglon n leen ehcl ngeen n eey econ hogh o o ehcl ngeen ong ll eloyee hogh econ n nng o cle ol o eng nenl ngeen echn o hee ee no enle oe on he elen n e o o olon ele Transportation eloyee he ecee ncoon olcy nng cconng o o ll eloyee e eloyee nng lo o coon n no ele gence ce ehe T’ le ooon eloyee coe o conc n ehcl conc o o enhnce colnce h n Technology coon olce ong ll eloyee Th cegoy o nng e lce o oely o ho Anti-competitive and Anti-corruption Practices n oe o enhnce he ngeen o ehcl cce ong le T h elhe he “ncle o nlng Taiwan n on he ne o cn n nng ho n ehcl ngeenele nng eon hel n e le nl onc ong nce” he “oceen eglon” n ohe ele eglon T lo no Touch ollo le hogh ene ncon n ele ene ocenon h ole ggng eho n ech ce e

Sustainable Governance and ▼ 10 ee o he o o eco ecee ncoon olcy concon n nng cconng o 83% o ll eee ee T y hgh enon o ng eho hch ec he ncle o ne ce n nency Ethical Corporate Management ee o he o o eco n oceen T lo ece ncoon olcy n ocee n ene ncon o e conce o le Low-Carbon Train Operation and

Environmental Sustainability ▼ ol o 333 ne eloyee ecee ncoon nng cconng o 7.2% o ll eloyee nce ho e on o co eo olon n ch ccnce y e le ee nce n

T hnle ol o oceen ce hch nole he ooon o ncoon olcy hogh oen ene Nurturing Talent and ▼ ol o 4,603 cn ecee ehcl ngeen nng hch conce o ll eloyee n n o Value Cultivation ol o 2,301.5 ho Protection of Rights and Sustainable Risk Management

Considerate Care ▼ ol o 4,603 cn ecee ne ng eenon nng hch n o ol o 2,301.5 ho

ngeen he ey o he longey o cony coehene ngeen echn h coe he Carrying for Society and ▼ n on o he oe enone onlne coe ce y ll o eloyee e lo ne he negon e Developing Local Area ny o ce o conc hycl coe o enhnce o eloyee’ ene o ehcl cooe ngeen enonen ocey n cooe goennce he ng oce o he nle eeloen o cony n oe o enghen he eecene o cooe goennce eene eone ege ell eecely e n ono Appendices ol o 112 cn ene h coe hch conce o eno eece n genel eloyee n n o ol o 224 ho o eng ccy n colnce h ngeen ocee T oe he elhen o he “ Opinion Statement ngeen eglon” ng he o o eco’ eeng hel on ne n elhe he “ ngeen con n Tnng ele o hcl ngeen GRI Index olcy” n he ollong onh o ene h e n longe ege ln n gol e chee The oeonl Percentage of Trainees in Terms of ce o T’ ngeen echn hon ollo Rank Number of Trainees Total Number of Employees Class Hours

Vice President and above eonl ce o ngeen T

Assistant Vice President Board of Directors/Chairman

Manager and Deputy Manager ooe ce President Section Chief ooe lnnng ce General employees

o Total eonl ey noon ecy nonenl nncl cegoy

eonl ey ce noon on eonl ey ce nnce on eg he gence echn o ehcl ngeen gence e ccee T’ oeeon lo hle he eonle cconl ey n cly ngneeng hone ne e n el e oenhcco nenl eloyee ho eel h n elh ce een he lege gh he een ole cn en he gence el o o nenl gence lo helehcco ly nce ce e lo oe ele nng n hoe h ll eloyee cn o gheo o e The echn oe e lo lcle o gence ele o ocl ec

42 About this Report e cone o ec ele o cony oeon ch ne enonen oeon nnce n ho een ell ee he negy o cooe ngeen n he eecene o conol o oce n eny h y ec oeon n oly Letter from the Chairman The encon el elen eone ee n con ell ey eonce nco o o cegoe e le ollo Letter from the President Performance Highlights Topic Major Risk Category Risk Implications Relevant Response Measures and Actions Key Performance Indicators

for 2019 ole enonenl olce n nge he n cconce h enonenl ngeen Material Topics and nl ly o he nonenl ngeen ye cecon n elh coln enonenl ngeen ye Stakeholders eny cle chnge oec e n longe cle chnge ole enegy o ye o enonenl een eg geenhoe eec ole nco n gol ele o enonenl ngeen ecologcl Environmental coneon ln n ee n o h oeonl non o nlye n ole About Taiwan High eee cle chnge ehe ln ence n coneon e ngeen enegy ngeen e eoce Risks on ege n eone o cle chnge n oe o eecely ece he oeonl ne l y el n o ch enen ngeen n geenhoe g ngeen lee ee o he le Speed Rail Corporation c o cle chnge on T o eglon ye ge egonl oe oge n le “ho e n onge nonenl ngeen ol n e hoge h ecng ece ly n leng o n olloe h oeonl non o elh n ehe ely nng ye Transportation Environment ege” n he che le “Tnoon n he nonen”) ncee n nennce n oeon co onc een o ln ence ne l loo conol n ehe ence cly ell y n ln o oeen nee Technology ee e o he o enonenl e hogh he e nng ye ell Taiwan conc e eenon n lgecle ll eoclly n noneoclly eey ye

Touch ole ey n helh olcy cooe ly olcy n congon ngeen olcy Sustainable Governance and ell nge hee olce n cconce h he eonl ey ln he cconl Ethical Corporate Management ey n elh ngeen nl he ooe ly nl he ye ongon ecenge o congon onoe e lee ee o he che ngeen nl he ooe elly lly nnly n ey nl he Low-Carbon Train Operation and Operational n he ye cly n een le hn le “ey n ly ngeen ye”) Environmental Sustainability ly eon ecy ngeen ln n he ooe ey nce ln Safety Risks neglgence oge o ohe eenl co y ec ly eonce nco n o o e lee ee o he lh he eonl ey oee h ee eglly eey e n elh he Nurturing Talent and n ey n hen ce h o eloyee enge che le “ly nceen econ n ee”) Value Cultivation Society conco n he lc o el n ely o neon n cconl ey n elh oee h ee eey e necon cycle n ne o ne nne lee ee o he ly oeon eo nenl n ey necon o ly oeon ey occonl ey n Protection of Rights and che le “on n oe ey n ngeen”) Considerate Care helh ly ngeen congon ngeen ye nce ec Carrying for Society and onc ly ey nng occonl ey n helh nng h ngeen nng Developing Local Area n e eenon n ece ll n nng

Appendices ole noon ecy olcy n coe oe nellecl oey oecon olcy Opinion Statement n nge he n cconce h he noon ecy ngeen nl lh he noon ecy ngeen oee n conene n noon ecy GRI Index Information T Tn’ ey noon nce oe n eonl noon nenoy con le n gency o cye ecy eonly eel n ngeen ee eeng eey onh Security Risks e o ele ene og n nng eon hel n nng Tn Theeoe he conenly negy lly lh ngeen oeon ye n cconce h he noon ecy coleon e n legl colnce o he noon ye e he ngeen n ey coneon o o noon ecy ee hogh egl eeng leen nenl ll een noon ecy gno eneon e eene n eh econ n nng h eg o noon ecy n cconce h he eeen o gence o cye ecy eonly eel n Tn

oly h he elen oon o he “nenonl nncl eong n” he “nenonl cconng n” n goenen eglon Corporate Governance Corporate The coeen hoy conc egl nnl nncl ee Financial Risks hnge n he econoc n nncl on hoe n o ll ec T’ eene nennce n oeon ngel een ee ge eey onh n eo he o he o o eco eey le eene co nee e n echnge e heey ecng onh e ncoe e T’ o o lo n ch lo eglly oce ely nnl nncl een The o o eco ee on nncl ce n cconce h elen l n eglon n nenl conol ye

43 About this Report Legal Compliance The oeonl nnce ln T h en no ccon o eec n eonle nne nclng nl e eg ehe yhoon oenl n loe lng ocll ec hn co eg nl on een Letter from the Chairman ll eloyee T hll ly cy o he e n colnce h he l n eglon ell T’ le n on eloe olen c hoge ng ec n een nole eg ye le n on o ng o Letter from the President eglon hch h ley een le n he cle o ncooon he ooe oennce elne he ee oeonl e nnce on on oeonl e T lo e o ne neon nnce o ece oe o hcl onc n he loyee oe o onc n oe o ene h o eloyee ly coly h he he nncl c o ole ecee n eene n onl oeng eene ele o ge o oeng e Performance Highlights elen le n eglon ell conne he o ehcl ngeen e oe he “ooon ln o egl o enyng eng n ngng cleele T h lo gne he “eon o ooeon on for 2019 olnce” n o coehenely nge colnce h l n eglon hee he ey on o h ln ncle ooe e eenon” h he enl ehe e ny o Tnoon n oncon o enhnce olng olce leenng on legl colnce ye eo ho e n longe gol n on Material Topics and eeoologcl neeon cle hogh l cooeon hle eng n on eeence o T o o eonle egloy nenoy n chnge ngeen echn n legl colnce eong eo Stakeholders e c eon econ n e c ey ng e e lo cely o o he “on egy o n oe o nn coehene legl colnce ye e ncle he leenon el o legl colnce ye le hnge n Tn” n conne o he ne o Tnoon ny o Tnoon n oncon About Taiwan High no o nenl conol ye o eleen eey ye hee ech n ee colnce n leenon n concng eech ele o cle chnge on ce n he eeloen o he ly n hghy cle Speed Rail Corporation eecene n he ege leel ech n e o hgh n leenon eecene ech n chnge on noon lo n he enon o ncon n enghen he nlycl ncon egng o e on cle o o o eecene enhle he leenon el o legl colnce ye ee ene lnely n o he noon lo h e o ong econng nly o cle chnge y ly Transportation y eo ech n n cconce h o nenl conol ee echn on ee y he ooe ce n hghy coeen hoe he el ee e o he oee n he o o eco o he ee n ey n on e on he “eech o le hnge on con ln o ly n ghy ye” conce y Technology T h ne o he ollong enlynhen ce colee oeen on hee olon n enhnce he ne o Tnoon ny o Tnoon n oncon n he “Tn le hnge oecon ele ngeen ee oee hee ce no he gncn c on T’ oell oeon The o n noon lo” eece y he onl cence n Technology ene o e econ T e cle Taiwan legl colnce T n elne ollo chnge ceno n nlye he ecence eo o cle chnge h een eence n oe o eelo n ene on g e lo eny hghlnely hoo n he ye e on he “eech o le

Touch “ ” “ .”

▼ T no ole he l n egloy oe ele o he concon n oeon o n lc cone hnge on ege n lnely een nco o o ghy n ly oncon” conce

“ ”:

▼ n egloy oe ele o econoc n ocl ec Sustainable Governance and y he ne o Tnoon ny o Tnoon n oncon n ell e eng onong n Ethical Corporate Management The onl Ton e o Te oe ne o T on T ng o he olon o gh ngeen echn long he lne nclng nennce n oecon o cly ce e nng ye o Low-Carbon Train Operation and o cle o he ncoe T c e o o le o le he non hholng een eoe he eon o oe el lee ee o he che le "Real-time Detection and Disaster Prevention - Disaster Warning System (DWS)") Environmental Sustainability he lng elne e on T’ oeen olon o nncl n h e ye conol echn n n eegency eone echn n conne o nec n ee ele een o ee e o he oenl c o Nurturing Talent and e oeng ocee o o h he elen eonnel o colee he lng oce hn he on cle chnge n eon o Value Cultivation ece y he l Protection of Rights and T’ le hnge on ee The Toyn y oenen oe ne o T on T ng o olon o gh o cle Considerate Care o he o n c e o ncoec econg o oe’ cl cloco e e on T’ oeen Carrying for Society and lhen o nng ye o loe ey olon e he enhnce nenl ngeen ch eeng ece le n enghenng ngeen o Developing Local Area eloyee h nol ennce eco he e e e he oe he ye ene o con hehe olng he eeence n loe ngeen n eenon nce Appendices eloyee he le o oee n nce n ee eloyee o e e o ne o o coly h oeon egn n lnnng o conc nng ye o loe he elen oon o he o n c ey e on nll neny Opinion Statement

“ ”:

▼ n egloy oe ele o enonenl ec GRI Index The hy ony oenen oe ne o T on T ng o olon o cle o he lng enghen oecon o nnel ol loe c e o he conco’ le o he lng enoceen ln o he coeen hoy o ol Tng no ccon nceng eency o eee no n he n cconce h he eglon eoe gong Th ce nole conco neglgence ence he conco e necon n oecon o o nnel ol loe long ee o y he ne n on he concon e e on T’ oeen olon e he en lee econ n nch n ol ll e enghene n he e o en he conco o enghen ee o ocen nclng he coleene n colnce o he ocen o lcon n oe nenl conol ch olng n oeng ocee n enghenng econ n nng o ce ene n oe o o eng ne gn een n oecon egn o coe coe ge oncng een n oecon o coe coe ge Low-Carbon Train Operation and Environmental Sustainability nnlly o ene cly n oeonl ey

Climate Change Adaptation coe ye h eeence cle chnge ng he egn ge n h ncooe he elen oecon n T h e ece n n chge o ngng n oone ele o cle chnge o oe el lee onong ece no oell egn n oe o ece oenl ge o oeon ce y cle chnge e he ee o he che le “nle ngeen”) eg he eec o cle chnge on ly nclng lo e ecc nco n gol o nge oc ele o cle chnge o oe el lee ee o he che “ncee n nll n nll neny ell ncee n he eency n neny o eee ehe henoen ch le “Tnoon n he nonen”) yhoon n cyclone” T h l cle o “loo eenon ehe eenon n n ge eenon” n colnce h oec n nenonl eglon o o een he c ce y eo cle een ch loo n n e n hee ee no ge ce y cle chnge o cl ce long he lne

44 About this Report Transportation and the Environment n on e he ole ho e n longe enonenl ngeen gol n ege ollo e on hee nnng ncle o “ey n coo enonenl oecon con econ n enegy coneon”: Letter from the Chairman n oe o leen oell enonenl oecon o concon o oeon T conne o ooe ce o he enonen n ny ec nclng elhng n enonenl ngeen ye olng enonenl Letter from the President Short-Term Medium-Term Long-Term olce elhng enonenl ngeen ognon n eng ele gol n leenon ege ll ll ll Performance Highlights hle cceng elen ee n eeen o goenen gence ch he ny o Tnoon n nonenl ngeen negy ngeen eenhoe

for 2019 oncon n he nonenl oecon non n olng ee ele o he econ o Goal oly h enonenl oecon ooe enegy coneon n con g ngeen enonenl c ccong o een el n on e he elhe he nonenl ngeen oee n enonen c een econ ee on n nennce onc conye Material Topics and egloy eeen eo n e he nnl eleccy ng e geenhoe g nenoy Stakeholders n hch eonle o eng he leenon n egl ee o enonenl gol ech n ell onc nng o enonenl gee hn o enegy coneon n econ concng oeon ele o he enonenl ngeen ye oecon eonnel ge ng he ege eleccy conon nonenl ngeen e enge on eclng lc ne h o enonenl ngeen ooe he About Taiwan High e h Tn ly non n eon n eonle o nonenl ngeen gnon ye e he negy ngeen eo n nco Speed Rail Corporation cecon oce ye cecon President eenhoe g ngeen e eoce ngeen e ngeen en he ly eo o he gh ee enghen e coneon ee Transportation enghen e econ ene enonenl olce n e eonly o he eecene o he enonenl ngeen ye l Tnoon ece on oon on n nennce eo n e he nnl e ng e gee hn leen e ong ccelly on he econ o e coneon ge ng he n cely ecycle eoce non een o geenhoe g Technology ege e conon e enge n e eon on n Environmental Management Committee n nco Taiwan cologcl coneon eenhoe g ngeen y o cn coneon o n The een ee he cheon o he coee hle he coee cooe o o eece n o on e nnl con econ e gee Touch nn Tnn n oce nclng cooe lnnng logc nennce oceen oeon noon n hn eoce hn o con eon ge e ngeen ng he on o con oe eon Sustainable Governance and The coee ee he leenon o enonenl ngeen ech n n conce oeon ele enghen e econ leen e engeloee n nco Ethical Corporate Management o he enonenl ngeen ye o he oell eece o T e ong n cely ecycle nonenl ngeen eoce n e Low-Carbon Train Operation and leen he enonenl ngeen Environmental Sustainability Working Group ye n he cecon Nurturing Talent and oce gn Value Cultivation onc enonenl econ n nng The go ncle een ch cooe lnnng oeon non logc nennce oceen o eloyee Protection of Rights and hn eoce n oeonl ey n eonle o oeon ele o he enonenl ngeen ye e ngeen Considerate Care hn he coe o e enghen e econ leen e Carrying for Society and ong n cely ecycle eoce n e Developing Local Area To ene he leenon eecene o enonenl ngeen e eo nenl enonenl ly ngeen ccong o he “ngeen ye nenl eglon” hch coe coe ll nennce Appendices nonenl ngeen negy ngeen eenhoe eo n on ol o een ee leene n n o e eece o e eoe n leen enonenl ngeen onne o ooe he o o enegy g ngeen Opinion Statement n on e c colnce h enonenl eglon ell gol eng n cheeen hogh he “onhly enonenl onong n coneon olon nclng “onoo lh T’ “eenhoe enonenl oecon n colnce enegy coneon ngeen ece nenoy ” o conc nonenl ngeen eo” e y ech n eey onh n he ohe hn eenl necon o ee GRI Index h he elen l n eglon eleccy conon ne e eleccy ol eon nenoy n e een leenon e ce o y locl enonenl oecon n n o ol eene on onc enonenl oecon ge n e eleccy eonly” n econ enonenl oecon T o el egng noe eenon lee ee o he econ le “nly nng o enonenl ngeen e eoce ngeen n eon econ eeene n ele eonnel onee e ece he e o e ee n oe oen” ne he che le “Tnoon” ech n n enghen he ly ell ecycle n ee e nonenl ngeen h enonenl oecon eglon nonenl oecon ene n eenhoe g ngeen lh he negy n ele eecon cle leen enegy coneon ee ngeen ye o Environmental Protection Research nego he cecon conne o ncee enge ole n enhnce enegy ngeen nclng cn coneon geenhoe g nenoy n noe eech n oeen ln oce n elh n enonenl ece he on o con eon e

Environmental Management Strategy Management Environmental e ngeen ngeen ye h cole h engeloee T hon onne o cee ene 2,980 nenonl n hogh eonce nonenl ngeen een ngeen ee eenl o he conce o ccl onne o ole n leen n conno oeen ly n eoce ecyclng Total ngeen gol chec he el n eenhoe g ngeen ooe e econ e oeen hogh he enonenl he oce n enghen T65,763 hon onc noon ece n ngeen ye e ong n ecyclng oc nenoy n econ onc enonenl econ n nng onc geenhoe g nenoy o enhnce genel eloyee’ ene o Environmental Pollution Prevention n eenl econ on eonly o enonenl oecon ee n e een oeon n nennce on n nennce eo n n eeen he conce o nle T60,014 hon cologcl coneon eeloen o he enonen onne o ono he cn cologcl e ngeen con onne o cee ene o he conce Environmental Impact Assessment and Monitoring e ngeen o ccl ly n eoce ecyclng nclng ol on hngh on n nln on ee ene o he conce o ccl ooe e econ he oce n T 2,769 hon ly n eoce ecyclng ooe enghen e ong n ecyclng e econ he oce n enghen e ong n ecyclng 45 About this Report Energy Conservation and Carbon Reduction for Energy Management Tol negy onon n Purpose 2017 2018 2019 Letter from the Chairman n oe o oe enegy e ecency n ooe enegy coneon ee on n nennce eo e he elhe he “negy oneon oec Te” hch conene he “negy oneon eeng” eey hee onh lecc leccy conon o n Trains Letter from the President o cng he leenon o hee ee n o eeng he eleccy ge n ech e n on n oe o oe oeon conone n lghng chee he oe enonenl ngeen gol e he ole nco n gol ele o enegy e eoce lecc Performance Highlights n geenhoe g ngeen once eonce n e le n he ollong le hle he elen eon oe for 2019 econ con ln n ohe el ll e elne n oe n he ollong che een Depots Material Topics and oe Indicator nnl ege eleccy coneon e e enge ee oe Stakeholders ngneeng nennce o eel ehcle n eegency geneo Target lecc

About Taiwan High Stations Performance item 2017 2018 2019 Stations oe Speed Rail Corporation nclng Total electricity consumption (tens MWh) een Toyn Energy Average electricity consumption per eon oe Transportation Management passenger served (kWh) ngeen ene (Note 1) eel egency geneo Electricity savings (MJ) － Technology lecc Electricity conservation rate (%) － Headquarter oe Taiwan oe Indicator nnl ege e coneon e e enge ee Office een o e o e o e oe Touch Target Performance item 2017 2018 2019 olne Sustainable Governance and Corporate Ethical Corporate Management Water Total water consumption (cubic meter) Vehicles Resource eel Low-Carbon Train Operation and Average water consumption Environmental Sustainability Management per passenger served (cubic meter) (Note 1) olne Nurturing Talent and Water conservation rate (%) － Value Cultivation Indicator nnl ege con econ e e engeloee oe eel Protection of Rights and Considerate Care Target Total lecc Carrying for Society and Performance item 2017 2018 2019 Amount oe Developing Local Area een Total emissions Greenhouse Gas oe (metric tons CO e) (Note 5 and Note 6) Appendices Management 2 Total energy (Note 1) Average carbon dioxide emissions per 2,235,395.15 2,228,376.63 2,270,185.39 Opinion Statement amount passenger-kilometer (g CO2/passenger- kilometer) (Note 7 and Note 8) GRI Index oe T e he negy oc n eng le Tle ece n he negy c noo lhe y he Carbon reduction rate (%) － e o negy ol oe een hee nennce eo o ncho n oyng ee nlle on he ooo e o oe leccy conon eleccy coneon e e coneon e n con econ e ee clcle on he h he eo ye he e ye n on he ng ye o ge eng ence hee no on hee nennce eo ene y oeo n he elecc oe ny lecc oe genee y hee een eleccy ng eleccy coneon e e coneon e n con econ e n ccong o eleccy ol o Tn oe ony ol o h o eleccy ee ol n coneon e e coneon e n con econ e n he le he ne o “oe” le ecee hle he ne o “nege” le ncee The coe o nco n ge eng coe eleccy conon on nclng Toyn eon ngeen Tn ene eclng coecl eng lo n eleccy conon n lc e he h Tn ly Tn non ngng Te n no on n eo o eonce ele o n n T’ eo hee lee ee o he che le “eng oon Tn n ce.” 81.09% on nclng Toyn The coe o nco n ge eng coe e conon on nclng Toyn eon ngeen eon ngeen ene ene coecl eng lo n e conon n lc e he h Tn ly non on nclng Toyn ngng Te n no on n eo ee oce eon ngeen ene The coe o nco n ge eng coe eleccy conon n golneeel conon n n ell ooe ehcle on nclng eleccy conon n lc e he h Tn ly non ngng Te n no Percentage of 15.57% on n Toyn eon ngeen ene eclng coecl eng lo eo n T’ hee oce Energy Use T e he negy oc n eng le Tle ece n he negy c noo lhe y he e o negy in 2019 eo he clclon o eleccy conon n golne conon n n n he onl lecc oe on co e n ele o he e oe ee een o hoe le n T’ n 3.15% ooe ocl eonly eo ee oce n on “eleccy conon n lc e no on n Tn ly non” ncle n he eclclon o on eleccy ge Theeoe n h eo een o hoe hon n he n ooe ocl eonly eo ooe ehcle T e he onl lecc oe on co lhe y he e o negy n clcle eon n ng eon co n on co o golne n eel ee coeonng co o eon ne o he eenhoe on co ngeen Tle lhe y he nonenl oecon non 46 About this Report eenhoe on n on o ong enele enegy he “negy oneon oec Te” conne o ooe o o enegy coneon olon n leen neo enegy coneon ee nennce eo ee he conno Letter from the Chairman enge goh eey ye o ege eleccy conon e enge h glly oe o h n o Letter from the President h n h eonng he eecene o eleccy coneon e een olnly conce ognonl geenhoe g eon nenoy n eenl econ on n ccelly one he Performance Highlights econ non een lee ee o ence o he conen o he een for 2019 negy oneon ee nennce eo Material Topics and coe Stakeholders coe Autonomou euce ologcl oce Traner pea e eectrct Four Major energ coneraton eectrct About Taiwan High coe Energy management conumpton eectrct uage reaona Conservation Speed Rail Corporation e Tol on o on Solutions Transportation hnge o ohe eoe e o heehe eoe e Technology ec on e e nll neenen cononng ye h ll chlle n Other Energy Taiwan oe T e he onl lecc oe on co lhe y he e o negy n clcle eon n hnge he oeon oe o loe ee een ln ng eon co n he clclon o eleccy conon n golne conon n n n Conservation ece he ognl conc ccy on oe ng he e onh he onl lecc oe on co e n ele o he e oe ee een o hoe Measures Touch oe lghng le n T’ n ooe ocl eonly eo ncee he eee o olong e o coole chlle Sustainable Governance and on co o golne n eel ee coeonng co o eon ne o he eenhoe on Ethical Corporate Management co ngeen Tle lhe y he nonenl oecon non Low-Carbon Train Operation and The lol ng oenl en o le hnge he oh een eo o he ne on he on e egne n lne h locl enonen hle ong o enegy coneon ee n oe o ece Environmental Sustainability negoenenl nel on le hnge lng el n cononng lo ege eleccy conon e enge h oe o h n eenhoe g eon ee cole ng he oeonl conol eho Nurturing Talent and o h n he e T ll conne o e oeen on he oeon o enegyconng cle o elce Value Cultivation ch cle on h he hel o eenl n Protection of Rights and Sustainable Environment and Green Stations Considerate Care o ne enegy ngeen ee leene n e le ollo Carrying for Society and nce T h cooee h he goenen o ooe he enele enegy olcy y leng o he ooo e Developing Local Area o n oyng nennce eo n he ncho n oho o enegy le o he nllon o ol oe

een ol o h o eleccy ee genee n lgh ecee o o n ol o Tn ▼ onne o elce hgh enegyconng lghng e h Appendices oe ony T’ lng e egne e on he conce o nle enonen encong “ecology enegy Opinion Statement ng e econ helh” n T h colee he lcon o enele leccy ece o ol nel nlle on he ooo n n n n hele ol hngh n nln on n he ol nel

▼ e cononng n oe lghng on lo enne loo n leene GRI Index he hee on genee ol o h o eleccy o e hee on n e eec o cooee h ee conol o lo lghng y one nln on enegy le o nll ne ol oe ye h n nlle ccy o oely n n eece nnl eleccy geneon o oely h n lce ch ooo ng lo n eenon on n oyng eo ell Toyn hy n Tnn on

▼ e n oe ece een hy on ol oe eneon Thee T nennce eo n Thee on nnl oe eneon h nlle

nennce eoon cy ▼ oe he ege een ye en n he eon n loe elne n he oeon oe ol on Wuri Maintenance Depot ol oe een hee nennce eo ee nlle on Yanchao Main Workshop he ooo e o hee nennce eo ene y oeo n he

Zuoying Maintenance Depot elecc oe ny lecc oe ▼ elce e ene h oeng one n ecl oo Tchng on genee y hee een ee Total Amount at all Three Depots 5,359.18 7,155.00 7,140.45 6,543.14 ol o Tn oe ony

Miaoli Station ▼ nlle enegyng e ch on ol enegy ly ceen hngh on

Changhua Station ol oe genee hee hee on e e hee on Yunlin Station

▼ ecee conc eleccy conon ol on n hngh on

Total Amount at all Three Stations 258.00 251.00 237.25 188.10

47 About this Report Building Low-Carbon Trains and Operations Low Carbon Footprint with Green Transportation

Letter from the Chairman T colee he “elcng gh Te h on Tn” oec n heey ng h o eleccy elen Tn gh ee l he oe o noon h on he “Tnoon ece on oon el” n o n enegy conon o n ecng ec on o con oe eon o oee o Tn n h ccelly one he lel n cecon o “on oon eeen on” e y hy Letter from the President he en o ecee nce oee e he lo lnche he “negyng Tn eon” ln hogh he “Tn cecon n T h e he “gh ee l Tnoon ece on oon” ge on o cooe ee Performance Highlights negy oneon Te” o he en o h ln h ece ol o elen o h o n nce he con oon lel on o n gne Te n ce n oe o e ene o “geen ” “ ” ’ “ ” for 2019 eleccy n enegy conon coe o n eene ec on o con oe eon conon n con econ oney ong enge n elh T geen n le

Material Topics and negyng Tn eon eonce y ng g o e eon oce o ech engeloee oe o ohe oe o noon h Stakeholders eon leel oneh h o enge c onehl h o lc n ee e n oneh h o locl lne e on he ne o engeloee n T ece ec on o e hch gncnly loe oe About Taiwan High hn h o enge c n elen o he con e o n oe Speed Rail Corporation oe Ten o he Te e eeo non eenhoe nenoy eo Transportation on oon o een oe o Tnoon negyng n ng oeon ye o e lnche Technology Based on the number of nnl eleccy ng y ng 34 g o e eon Taiwan coe o oce o ech engeloee passenger-kilometers in 2019 HSR Touch nnl con ng coe o Sustainable Governance and o coe con ng nnl THSRC reduced 971,551 nnl eleccy ng coe o coe eleccy ng nnl Ethical Corporate Management Passenger cars ec on o e Low-Carbon Train Operation and h e ec Ton Environmental Sustainability oe T e he onl lecc oe on co lhe y he e o negy n clcle eon Nurturing Talent and is equivalent to the carbon uptake of Value Cultivation n ng eon co n Public and express buses 3,274 Da-An Forest Parks. Protection of Rights and nly eleccy conon n n oeon ncle leccy conon o lghng n conone on n Considerate Care ee no ncle Carrying for Society and The ognl nnl con ng n coe o ec on n h coece ge o he Local airlines Developing Local Area oe e ec on e he clclon o h e eene

Appendices T lly o enonenl nly y no only cely leenng lo con ee on n lo eecng he n o oeon hogh he ooon o o enegy coneon n enonenl oecon ee Opinion Statement n oe o ece he enonenl c oenlly ce y he che o ce n he e o gnec o e ce o oce lng on hee enge e enoyng no ece T h lnche ey o conenen n ely GRI Index lle ceng ece n ecen ye The elen eonce o e le ollo

Online Signing on the THSRC’s Headquarter Implements Energy Conservation

"Document Management System" Measures of Air-Conditioners, Lighting, and Power Systems ▼ The cle ne o enge ng conenence oe ce h eceee 54.36 million eole

gnng e o ocen n he The ee o n o he lgh eeen ol o 6.14 million enge he e conenence oe ce n cconng o 14% o eleconc ocl ocenon n n he enoon hch enge ng eee e ce echnge ye o leene n conne

▼ The cle ne o gnec o e ce e y enge h ece y

The ne o eleconc ocen n ly he elceen o lghng 37.45 million ece hn o T’ eo o e eoc ce n le ce n ng h colee hch ece o e coneng eece o e h o eleccy

ee n ecng g o o oce eey onh ▼ The cle ne o enge ng T e ole on h con eon eceee 32.12 million eole

o T h e ol o h o eleccy clely hch ol o 10.86 million enge e ole ce n cconng o 25% o he ol ne elen o he econ o ec o enge h eee e ce on o con oe eon

▼ The cle ne o enge ng cone ce c o noneee e ece h eceee 9.47 million eole oe noon e o clclon ogne o he nonenl ly oecon onon hee ng ece o e eghng o g e ece elen o cng on one ee h hegh o n ee o o c hle ol o 1.98 million enge e cone ce c n cconng o 8% o he ol one ee o oely g o con oe ye ne o enge h noneee e ce

48 About this Report Use of Water Resources and Wastewater and Waste Treatment on o e n eoce ecycle n on n nennce eo n

Letter from the Chairman T’ e ngeen olcy eole nly on e coneon econ n ecyclng Thogh he “negy oneon oec Te” n he ee eeng conene y he coee eey e T e he ege e e Letter from the President 12% conon e enge h he goh o n eh o e coneon nco on nennce eoce ecycle Performance Highlights eo n T’ hee e e he oce o e ne o ng gone

for 2019 T h e ee een ln nennce eo n on hee oeonl h ee 88% HSR 43% Maintenance 57% Material Topics and een cecon e e o ene h ee een ee he elen n n on o enonenl Stations Depots Stakeholders ngeen n cconce h “e ollon eenon ln” n “nl e len ln” T eglly onlne eo on he ly n ole o elen o ee een ln n he ole o nl e About Taiwan High ee hee ch eo ee lo eglly e n Speed Rail Corporation n e o e een e ecyclng clenng n ol nennce eo n on e coone o le n cee eoce ecyclng oeo n e collecon oeo h ncneo he nl ol e e Transportation coon ch o y en o ng n conc gnng n nge conco hogh conc o h hey ly cy o ch o n cconce h eele eglon n no olon ee eoe n no lege ccen Caring for the Environment with Green Procurement Technology nolng ol el checl n e oo lce n oe o ee o oe cooe nlence n leen geen conon T no only oe he che o nce o oeon nly oce genel nl e e ooe e ecyclng o e nennce eo n Taiwan oc h le enonenl c lo connoly ce o ele oceen oeon n lne h goenen on n he ol on o e ee ee ec on hee he eoce n e ecyclng e olce heoe n oe o ge eno o y enon o enonenl e e ee eno o coly h Touch n he on o eoce n e ecycle ec on n he ol co o ee n he elen l n eglon hen cng ne eno eno hch co olon o he elen l n e een oely T llon hee he n een e ncle nennce n ge o Sustainable Governance and eglon ll e ncle n he ch l hee eno hch e on o he coe eo olon ll he he een ee een ln cogln ecn n necn e ly necon coonng o Ethical Corporate Management colloon h ene lge collecon n ol n oocng o e collecon n ol Low-Carbon Train Operation and oeoe ccong o he “een oceen lng o e nee n o” nnonce y he nonenl Environmental Sustainability e ngeen on n nennce eo oecon non e he o che o e oc h he eco n he geen oc h he con Nurturing Talent and Stations Maintenance Depots Stations and Maintenance Depots Value Cultivation oon lel ell oc n ece h he con econ lel one o he geen oceen e nce T on o on o on o eoce n on o on o Tol on on he con oon lel e he lo ncle eloyee’ el eene no clclon nce n cely Protection of Rights and eoce eoce eoce n n e ec on e e o e Considerate Care ecycle ecycle e ecycle ecyclng e leen con econ n eey econ o o oeon

Carrying for Society and 2017 on o een oceen n eo e Developing Local Area n T Thon Amount of Green Procurement Cost of Employee Business Travel via HSR Total 2018 Appendices 2017 Opinion Statement 2019 2018 GRI Index Tye o o n onho e n 2019

o nl e ecycle General Industrial Waste e e ecycle e e 21.22% ecycle ecycle e lc c el on o ecycle c el ecycle een oceen ecycle he 60.00% e lc o o loyee nclng c coe c ne Tel ln e lghng oce ecycle e le oge ee he n e gl conne Tol

ncnee oec e on o oceen een ncnee ncnee ne e oo ncnee e oo ncnee he ncnee he nclng e lcn e n n nognc lge o nl e T Thon e

49 About this Report Nurturing Talent and Value Cultivation Inclusion and Equal Employment Letter from the Chairman e o no leen len ecen e on ce n colo elgon gene o nonly ell e le n eglon eloyee e one o o coe e T h le clng oeonl len l gol n o oeon Thee Letter from the President ele o eloyee coenon eloyen eo o conon n eloyen gh n colnce h locl l n ee no o chnge o o hn eoce ce n coe o eglon eg he o n c he loyen ece c n he c o ene ly n loyen Performance Highlights n eoce ce for 2019 c o e loyee n

Material Topics and Category Male Female

Stakeholders Percentage Category Male Female Tol o oce Train staff About Taiwan High Total number of employees Station staff Speed Rail Corporation Contract employees Operation control personnel Transportation Secondee employees egoy e Te onc Train driver Outsourced employees Technology Maintenance personnel Total number of employees on fixed term contracts Taiwan Others Non-Fixed Term Contracts Total number of employees on non-fixed term contracts Touch Under 30 years old Vice President and above ge 30 to 50 years old Sustainable Governance and Ethical Corporate Management Assistant Vice President Over 50 years old Low-Carbon Train Operation and n Manager and Deputy Manager Environmental Sustainability Tol Section Chief Nurturing Talent and ecenge Value Cultivation General employees Protection of Rights and Considerate Care General and vocational high school and below Tn le Carrying for Society and on ele University/Junior college Developing Local Area eon conol eonnel con cgon Masters Tn e Appendices nennce eonnel eon conol eonnel e PhD Opinion Statement he Tn e loyee e 60.9% ooon 39.1% GRI Index Indigenous employees he lle nco Gender Disabled employees

Under 30 years old ngeen 30 to 50 years old eel 14.9% Over 50 years old ne ye ol ge 34.5% o ye ol Under 30 years old on e ye ol ngeen 30 to 50 years old e loyee eel e ooon e Over 50 years old 16.4% ye ol Job Category oe e e conc eloyee e oly lne nen nclng on ece n nennce one e conc eloyee e lle eloyee e The ngeen ene nge o econ che leel n oe loyee e 79.7% The ol e ollo ecenge o cen go o eole e o eole n he cl goTol lo oce ooon 19.3% e o onng o he o y no e ecly Age The clclon o on le eloyee no ncle eloyee on lee ho y n T eloye ol o 32.0% le eloyee hch hghe hn he eloyen eeen le n eng eglon

50 About this Report loyee Tnoe c n h eg o he eloyen o eon h le e he e ecc econ o he ecen o eon h le on o ecen ee n he le eloyee ccong o o chcec n e he een Letter from the Chairman eloyng le eloyee hee egh o he ee eeely le nclng one eloyee on lee ho y Category Male Female Letter from the President o he eloyen o ngeno eole he ol ne o ngeno eloyee T eole Train staff Performance Highlights loyee coenon eene n oe ccong o o eeence econ cgon n eclon for 2019 Station staff n oe no e e o gene o ehncy e he lo lnne nen ly n eneon olcy o e o Material Topics and eloyee e on oeonl eonce n on he ng ly o no T hghe hn he c ly Operation control personnel n Tn e lcly cloe he ege ly o lle nonngeen eloyee n cconce h he eeen o Stakeholders egoy Tn oc chnge lhogh he o o ly o ele o le genel eloyee e o one o one ece echncl Train driver About Taiwan High oeonl e oly le n le o oon ele o lo ece e genelly hghe hn ohe oon he o Speed Rail Corporation Maintenance personnel o ly o ele o le n ngeen oon oche one o one h eonng ely n T’ ly n eneon olcy ee n oe o oec he gh o econee n ooce eloyee he le e eene Others Transportation n oe y T n noe gence e ee o oe he h lo conc n lyele ocen Under 30 years old h e o enng h he le o hee eonnel coly h he elen eglon n he noe e o ll Technology eloyee gncn ecee coe o n ege noe e o n he e o ecen ye Th goe ge 30 to 50 years old o ho h T hy enee h e el on enng len Taiwan Over 50 years old oon h c le n Tn Touch Item Female Male Tol Sustainable Governance and Ethical Corporate Management ocl c ly ecenge Low-Carbon Train Operation and ng ly o no Environmental Sustainability Nurturing Talent and o o ng ly o no o locl c ly Tn le Value Cultivation on ele Protection of Rights and o o c le o ele n le Considerate Care eon conol eonnel Carrying for Society and Tn e Developing Local Area nennce eonnel loyee he Appendices eon conol eonnel Tnoe e le o le Tn e 60.5% ooon 39.5% Opinion Statement Gender GRI Index le o ele

13.5% ly ele lle o ne ye ol o ye ol 35.0% e ye ol

ce een n ce nge n econ he enel eloyee loyee Tnoe n oe een ey nge e ooon Job Category noon on le o lle onngeen loyee 22.2% loyee Item Unit 2018 2019 Annual Difference Tnoe e 64.7% ooon e o lle nonngeen eloyee eon 8.3% Age Tol ly o lle nonngeen eloyee T hon 25.2% 27.1% ege ly o lle nonngeen eloyee T hon en ly o lle nonngeen eloyee T hon

51 About this Report Comprehensive Employee Training Tnng o n Letter from the Chairman Training Based on Three Major Competencies Letter from the President n ho Category Male Female Total T’ nng ye oce on o o ec o “ey” n “ece” n lo ncooe hee o coeence no Performance Highlights e o nng ho e c oe ece nng coe gh nly y o nenl lece h e o ong coehene coeency nng ll loyee for 2019 coe n o nng ye e he lo elhe he “Tnng ngeen n gl enng ye” n ole T ege ne o nng ho e nng eon oe Material Topics and lenng n he ne o eloyee cng n gl lenng eey onh ncee y coe o h n h eonng he eecene o o lenng ye n coe egn Stakeholders ce een n oe

About Taiwan High Management Competencies n ce een Speed Rail Corporation ege e To nce ngeen hloohy n o l o o nge n ey nge hnng egc hnng lnnng n een eel Transportation oe ognon ong nge Professional Competencies econ he To enhnce o nolege n ll lne le Technology ee y eloyee n o nge enel eloyee Taiwan Training ll eloyee Tn Touch Based on Core Competencies Three Major Sustainable Governance and on To he eloyee le Ethical Corporate Management Competencies ey ly n ece ege e Low-Carbon Train Operation and o l o eon conol eonnel Environmental Sustainability o een ll eloyee Nurturing Talent and egoe Tn e oe Value Cultivation Protection of Rights and nennce eonnel Considerate Care n on e enle lne oeonl echncl n ece eonnel o ecee nng ee o he oon Carrying for Society and ell ee he o ee o goo lcon cecon n nego enng n een lon eece he Developing Local Area n cl n e no only he o nego le ho o oeonl ng coe o oe hn egh onh lo en T’ nenl nng e o on ng cecon e coleng nng n he gh oe The nng ho o le n ele e o ech ohe nly ece o he o o le n ele n een Appendices oeonl nng ene e o o eence ee l ng cene e hogh he ny o Tnoon n oncon eoe hey cn eong he “ege ne o nng ho e nng eon” o een he ne o nng ho e nng eon o ech Opinion Statement e n e eon eey ye GRI Index Education and Training Results ege ne o cl ho o een leel clcle y ng he ol ne o nng ho o cl leel y he ne o eloyee he cl leel he en o he ye n oe o chee o hgh n n eeen o oeonl ll ell ee o eloyee’ ge on o lenng ege ne o cl ho o een cegoe clcle y ng he ne o nng ho o cl T’ nng oel nly e no nenl n eenl nng coe onlne gl coe n ccl eece cegoy y he ne o eloyee o he cl cegoy he en o he ye

n he nng cegoe h he hghe ne o eonho ee oeonl ece nennce n ly ey coe n oeonl nng hch ee nng coe ele o oeonl coeence ee n oe o eo n elng ngeen eecene n ng oell eonce T h eeloe he “ngel een o ocency” o genel eloyee e oe onlne coe ch n hele ehcl conc nng conenl noon oecon oeon ell noon ey n ngeen o ll ne eloyee e conc o y o ncon nng n nge o on n eo n oe o ncee he elny nenng o he echncl ce n ye oeon o n

Developing Internal Lecturers

n oe o ene h o eeence e on n he n he o colee nne T coe o eelong nenl lece ho e elece o ecoene y eno eonnel o eo o he elen n Thee nenl lece cn ech nenl coe T e ng o nenl lece nng coe n ccl eece cecon n T eeloe ol o le nenl lece o oely n lece he een eeloe clely hee he ege echng ho o ech lece ng he ye ho

52 About this Report Talent Management and Motivation Protection of Rights and Considerate Care Letter from the Chairman ll eloyee n eo T nego eonce l once eey ye n e ne ccong o eonce Labor Relations and Employee Care Letter from the President l el eonce nng e e no e leel nely “cellen” “ceee econ” “e econ l” “e econ” n “nccele ee oeen.” T ce o he oecon o eloyee gh nce he h e o T h lnche con h he T Performance Highlights o non on o e eey onh n oe o nn longeen hony n on longeen for 2019 coneence e eglly conene eey e locon h n e eolon ege e o neole e Material Topics and T’ eonce l oce e ncle n he ollong eeng o een cng The elen oecon n gence ye e le ollo Stakeholders

onenng o o longeen eeng hel on ecee n o longeen About Taiwan High coneence ne ee hel on ly e hch longeen eeng e ngeen eeng Speed Rail Corporation hel eey e n ol o longeen eeng ee hel ne ee

lhen o he T h elhe n leene he “ence eglon” o eloyee n oe o Transportation Performance Guidance Performance Interview Annual Appraisal Results ence el ye eecely leen olce n nn eloyee elon

Technology e ey eonce nco loyee n eo c o l el ll e e he e he elhe n leene o “el en eenon n nlng eglon” e e eo nge he cheeen o o eonce o eeence o nng n n cconce h he c o ene ly n loyen n he “eglon o lhng Taiwan ee’ eonce on ly n “coeence” eo oe eeloen ln o ne el en ee o eenon oecon oln n nhen o el en olce” o ene hycl n enl ey o ll eloyee n he olce enghen eenon o onely ee he oge o oe eec n conel ooon ly en eenon n Touch el hen ncen n ene ele noon e ooe elen noon ge cheeen oe eloyee he one o enhnceoe on on ec o eloyee ence ye hogh he nng og o ne eloyee n he lenng lo n lo ly o h he o ee o colee he eonce c o gence holne n ne on o cooe ee ne ee n olce o Sustainable Governance and eecely een eenl n nenl ncence o el hen Ethical Corporate Management he o n eec egng eloyee’ nl eeloen o el e n eho ln n ln ecc oche Low-Carbon Train Operation and eo lo one c o ene ly T h elhe eeeng oo o enge n o encoge n o Environmental Sustainability n cheng he hogh o n loyen eeeng olce Nurturing Talent and gnce n nce Value Cultivation o elh T h elhe ne hee he eon ngeen ene n ll nennce e n e h ee n hn hoe ee y he elen l n Protection of Rights and oecon eglon eglon on o oe enge n eloyee h eegency ecl nce Considerate Care n ol o eloyee neen eonce l ce o o eloyee ho no colee “ ” Carrying for Society and enl elh T h elhe he enl elh oecon eglon hch ee he echn o Developing Local Area eonce l ee lloe o eonce l on conon y oh he eloyee n he eo eloyee’ enl helh oecon only nne y n eo ccen negon oecon eglon n n hn oce eonnel n ce o ccen hey egne o ee on longe c lee o le o chlh lee ng he eonce l eo he Appendices enng eloyee neen eonce l Opinion Statement e lo cly e y l n eglon n he elhe lle gence chnnel T no encone ny o lo e n n he e e ll conne o cely hnle o eloyee’ gence n onon n oe GRI Index Promotion and Development of High-performing Talents nne The ocee o lng n hnlng gence e hon n he ollong g T h long een leenng he len eeloen og non “ee h” hch egn een eenon n cee eeloen h o hgheong len lne n n eonnel n een oon n lo nege oce lo o loyee ence hnnel nnl noe nenoy n oe o ee noe eeen ne on gheong eonnel lne n he o en ngeen oce nng coe n colee elege hn eo o e eoe loyee le gence negong e eon o ooon e ly een T ll ooe he o ngeen oon hen ch oon e cn n oe o ene n goo ooon ee ocee T h lnche elconce First-layer Received by the Employee Relations ee eeng on nce n hoe o enng coeon ong eloyee n enlng T o ech o grievance Handled by the responsible unit and the accepting unit channel Department for future reference onng len hle eeng ognonl eeloen n o llocon

ly o econlye loyee e loyee no e gence o he loyee h he negon el h he negon el elon een

Second-layer grievance Investigation by the Human Resources Division and review by the Grievance Review Committee channel

Confirmed by the President

53 About this Report n e o eloyee ce T h elhe he “enl elh oecon eglon” n o h he elen een Occupational Safety and Health o oe helh conlon o llocon ggeon n ychologcl conlon o eloyee ho ll go no noy Letter from the Chairman eeen he o ne n llnee o e ng o eneen o y e lo oe eloyee h ee n oe o ene he ey n helh o enge oe n he lc ell conne o chee ey n helh gol n oe ele eonce T no only eg ey he hghe gng ncle o econng n Letter from the President nce ell ln eloyee enl helh l n nng coe ccong o he nee o een o oon n oe o enhnce elen nolege n ooe hono ong enonen n ol o eole ecee eloyee con lo ole ey n helh olce Performance Highlights ce hle noon on ohe coe e hon n he ollong le for 2019 Management Mechanism and Performance Training Number of Course Name Participants Batch Material Topics and Hours Participants T eglly conene he “cconl ey n elh oee” conng o one chn one eece ecey Stakeholders n coee ee hee een o he e lo eeene cconng o oneh o ll coee ee ong h neeonl ll eloyee oncon n he olce n oe o ee n e econ on o occonl ey n helh e T hen enng he cconl About Taiwan High ey n elh oee eeng eey e lo eeene one y he T o non ll ey on nge n eo ey Speed Rail Corporation loyee e o ecl en econ che oeon cene n enn ey n helhele ool o e oe y he coee The elen n ll hen leen he ool n e n n e eo ccong o he eolon o he coee n e o eoce T o c n cloe hee ool o h he Transportation loyee e n ool cn e colee eecely ll eloyee onolon Techne nce he elhen T h l n nne n occonl ey n helh ngeen ye ng he Technology ychologcl nenl lece n he e o on oeon concon oce n T colee ole cecon nolng Tn cconl ey n elh ngeen ng o e n enge ece ye T n he elh n ey ngeen ye n ly T le o he Taiwan “eon econ o he eonce ecognon o he cconl ey n elh ngeen ye o ne Total Touch ne” hch oe ne he ny o o n ecee he e ye heey cheng nn gol o ceng lo ey n nle ngeen Sustainable Governance and n eone o ole o e ell n oe o leen conolon n ee ecl ce o ne e nge ey n helh ngeen ge ng ne n cele nco ee e e een gol o Ethical Corporate Management enge n he le e he elhe he “e n onolon Te” n ll hee egon nely oh Tn eloyee conco n le n conne o leen nenl ey n helh ngeen echn hogh Low-Carbon Train Operation and enl Tn n oh Tn o oe elen o n cony nclng ce n conolon elehone lne eoc o noneoc necon n echn ch ce eeen n eon The cheeen o ey Environmental Sustainability ly conc ecl nce legl conlon n nel Th e lo eglly ce n T’ nnl e n helh ngeen gol ell he occonl ey ne n lle n he ollong le Nurturing Talent and eenon ll o nng ce o oe olon eecene Value Cultivation ey n elh ngeen ol n oe n on e he elhe he elen ele eglon n colee eloyee ele ye ell e n Protection of Rights and eloyee ele coee n cconce h he l n oe o hnle o ele ee n oeon e lo eglly Considerate Care Goal Actual Data ene he e coeene o o ele ln y eeencng e ey oe y eenl conlng cone Item (Note 2) Carrying for Society and Male Female Total Developing Local Area T’ loyee ele ene eencyeey nco o occonl ccen ≦ l cy e enl lee ho y he olce Appendices Employees Tel cy e egee chlce cle eencyeey nco o c ele ccen ≦ Opinion Statement oonl eloyee ce eeeng oo n oe he olce GRI Index nnl ce coon cle e o eole n l ccen Work-Life Balance Childcare Support Contractors e o eole n ccen and nolng le hee c eole Suppliers e o eole n ccen nolng le one c THSRC’s Employee ho nee o e hole o een Welfare Benefits oe The eleen e o ey n helh ngeen ge ny ll he occon ccen ee ly eoe ho ny hen ngeen echn The ye o occonl ccen o nnce Subsidies Others hch ccone o hgh ecenge o ll occonl ccen he olce ee ll eng h oe Tel nnce nnl ng nne y con nngeen n ccche ll ye o occonl ccen he olce ccen nolng nel y coenon o eno oocycle e ccone o o ll cele occonl ccen eng y eloyee ly y ge llonce gyn n enenen Employee Support Programs oly g oo oo oong ecl hy g con o eloyee o e ol conce echn oe n e ch enenen oele ny conolon oo n eege el n ce ychologcl conelng n helh ce nce ccooon go yng loyee holon n elocon y elh chec o cone goo ec ecl nce Tel nnce o el

54 About this Report T h lo elhe colee nocon ye n oe o eecely coe h n ece nege c ng Employee Health and Safety Management Measures occonl e ee e e eo o le l n occonl ccen n hoe o elnng hen n Letter from the Chairman e cely ooe occonl helhele ee ell eone o eo o ele eloyee ce n llo e oo ce n ong oenl h n o gn hgh ecognon o o cooe ge e he elhe he cconl ey n elh ce hch eonle Letter from the President cconl ccen ocon oce o coonng o hycl n helh enon cyng o helh ngeen n nly ell lnnng n Performance Highlights olng o helh ooon ce n on h oce conc olce necon eglly leen for 2019 oeonl enonen onong collec n eco occonl ccen c ell ce o negon no oenl co ele o o enonen n ognon eenl enonen n eonl lng h n oe o Material Topics and ee eonnel n chge o o e olce co Stakeholders e o eo occonl ccen on oe eonnel ell eely e conng he ee lo eeene n he To ooe eloyee helh n leen helh ngeen e he e helh on on n ecl ne o c he nl eey cconl ey n elh ce oo nennce eo hle eng hee oo h helh eng ool e ce n oeonl nng About Taiwan High o ne n he eence o een eeene n oe o colee conlon enonen ee he oeon econ o ech on n ech een oce e e lo ee h Speed Rail Corporation n occonl ccen ccong o negon nlye n eco e oo n cee eeeng oo he eey o hee ccen hn he ece e l n on ne eloyee e ee o en o y o ne eloyee nng n oeonl nng ccong o Transportation Send Notifications to Local Labor he oon e eong o y e elh he elen eglon n cconce h he l n ee eloyee o On-Site Notification Subsequent Investigation Inspection Agencies eo he e n cconce h hee eglon The cconl ey n elh ce conc necon e on Technology eon n ln ey ye e ogne helh ooon ce n one helh y ecl eonnel n ccen nolng eh o le hee lo conc helh enon hch e eo o hoe le n he elen eglon hee genel eloyee ge Taiwan c o le one c ho nee o e ye ol n oe nego helh enon once ye n hoe ge ne ye ol nego helh enon hole o een he olce Touch o T he o e eoe o locl lo once eey o ye hle n eonnel negoe helh enon once ye Sustainable Governance and necon gence hn egh ho e ch elh ooon ce n Ethical Corporate Management ccen e lce n o eo ng he occonl ccen nocon ye Low-Carbon Train Operation and n ol o one y eclly ne occonl ecne Environmental Sustainability ecl ee conce o oe one ece eng ol o eon nl ce eng oeen o nce o n eo ee Nurturing Talent and On-Site Health Visits Value Cultivation e eely o he elen n o ol n ce ee oe y Protection of Rights and e he lo en he ne o ogne ce ele o he “cconl ey n elh ee og n el een hycn ce ccee y n eo ee ce n ce cloe ee e o e eeence Considerate Care eong” n cooeon h he cconl ey n elh non ol o ch ce ee ogne Carrying for Society and n hle o lng ny eey e n eencyeey nco n he e ye ee ee hn he ny Developing Local Area T e he occonl ey n helh coln n he T gh ee ege o he e ee n he l noon ny o o ccong o c oe y he Disease and on elee o eglly lh ne helh nolege n conce ey cconl ey n elh non ny o o Epidemic Prevention Appendices o ee n eec eenon ce ol o cle ele o h oc Promotion Opinion Statement cconl ey ne ee lhe n

GRI Index 2019 Rail Transportation Industry Item Average from 2016 to 2018 E-Health Male Female Total Ten Thousand Steps o ch o ne T ogne he “elh Ten Thon e egh Weight Loss o oeon” Th een ce y ol o eon Disabling Injury Frequency Rate Competition

Disabling Injury Severity Rate

Physical oeonl ecl e oe conlon on e el n onheo Frequency-Severity Indicator Fitness Test eonl eece ecoenon o ol o cn

Number of Deaths T conce eon o helh en hoe oc ncle ho coe Absence Rate － on colony econ n oe eenl ello eenon Health Seminars n een o eolc ynoe n hyeenon ccl nng coe on oe lng ny eency e e o lng ne ÷ Tol nho oe yocl elee n ng egh lo h helh non ec ol o eon ce n hee en ence e e o y en ÷ Tol ne o ong y × hee he ne o y en ncle c lee n oele ny lee T ogne he o ong coeon le “o ong n o o lng ny eey e Tol ne o y lo × ÷ Tol n ho oe Stop Smoking in Thee n n” o ne o g hle eng ong ceon clnc √［ × ÷ ］ Groups of Three eencyeey e lng ny eency e lng ny eey e n concng eng oeng helh econ n conlon on ong - Quit and Win e o eh ee o he ne o eloyee ho e e o oele ne ceon ell cng he eecene o hee ne

55 About this Report Carrying for Society and Developing Local Area Humanistic Care Letter from the Chairman To ooe necon eeen n n l e n e he eeloen o locl ne T connec Letter from the President Development Platforms cone n ce ell onh n hoe o no only elng he chcec o he noon ny lo leenng cooe ocl eonly y ong o o nge go n T h oe Performance Highlights cle ol o T llon n onoh o ocl ele n ce for 2019 Art for All, Station Art Performance

Material Topics and n oe o enge o ge cloe o n cle ng he oney e lnne he Stakeholders The High-Speed Educational Endowment Program “ o ll on eonce” nce About Taiwan High n ne chool go o nl nce e he connoly n he “The ghee conl noen og” n colloon h Speed Rail Corporation h eong eeence o eo ol on Tn en ocl ele onon hl ele ege onon ec nng he lc o e on o he en o ol o onon hogh o nng lo nclng onon eneloe on n ec onon oe on Transportation eonce eon ee hel long he ll on o onlne gng y cnnng coe h e o ng eeloenlly elye o econoc lne o Toyn o oyng h nge chlen n gong ee n lenng hly n e nge o e T o he eole eong n h og n og hch enee chlen o h hee chlen cn ll ecee ly ce n ong e chool Technology T e he “h n ne nng ol ” y he ny Taiwan cng eonce on o le ng he “ o ll on eonce Touch

Sustainable Governance and Ethical Corporate Management Low-Carbon Train Operation and Taiwan High Speed Rail Opening Year of Arts Environmental Sustainability Nurturing Talent and n “Tn gh ee l enng e o ” Value Cultivation lnche he “ohee T ” een ng gene Protection of Rights and ely n h een enge ee e o onlo Considerate Care he T n cn he egne e on he c o Carrying for Society and gnec ce on n n n e Developing Local Area o llegocl ync ge ol hen e on he hone Th een e n eeen h coy Appendices egn nolng cene n oec h eleen o Tn Opinion Statement h e noly cone h one oe o enle ech cn o on n he gnon ell cely GRI Index engge n hn heey ngng ne necon The ghee conl noen og eng ece hy lenng e o chlen n nee oen e hoe h hogh h een enge ll no only he chnce encone h lo ee he on eeen o “ohee T he n ng he oney h

THSRC Bring Warmth to Winter: Donate Blood, Give Love

THSR Museum nce T h een ognng he “T ng ” clly lnche on ny he “Tn gh ee l e T e Tn’ h o ne one loo e oe on n o he oce he en o ech ye Th n only e e on he cooe ge o T n ee n on lo o eenl ge een h ly een cely ce y ny n concon h ce eone o he lc hogh ch ehon hee cll l eloyee n cng eole n ol o n nece echnology ece The T e hoe l n ng n n cng ny ly eole ce n h cy n one enh o gn o he en o ol o go cong o he e he e g o loo heey necng ll enegy no eo o e loo hoge ng he ne eon T no only ogne een on o e o e o enhnce he connecon eeen on n locl e lo oe e o he lceen o echne n lne h locl goenen olcy T eloyee cely one loo ooon n lnnng ol o lcon ee ccee n o e loe ng ne

56 About this Report

Letter from the Chairman THSRC Smiling Train Charity Program HSR Camps for Talent Development

Letter from the President nge go o loncoe le n n oe o he c nolege n oe Performance Highlights l e ely he he oony o nge o ge o o e oo n en ll leel for 2019 ooo n oe o nge go o o econ ell eeen ly nolege e lo e le o enoy he conenen n ecency ong he T h ogne e n Material Topics and oney e he colloe h chle ne ce non “ ” o h n Stakeholders n n ocl ele ognon ll oe he h ge en econy chool en cony n he “T lng Tn hy og” genel n oconl hgh chool en ell About Taiwan High o hel he el y o ee o con ney n no college en nce Speed Rail Corporation e o h hey cn enoy he ey o Tn’ n che o c ce ee hel n co n on o e he e ce y eole h ol o Transportation ol o nge go n lcn Thee c he ccelly eeloe eole o e e oenl onng ly len hle enhncng T’ oe goo cooe ge Technology T lng Tn hy og ong en ce n he ce Taiwan

Touch

Sustainable Governance and THSRC Family Day Ethical Corporate Management Low-Carbon Train Operation and nce e he een ognng “T ly y” nng eloyee Environmental Sustainability o enoy one y ogehe h he le Th een ncle Nurturing Talent and o nennce eo eon cene e n ece eonnel Value Cultivation nng hch no only enle eloyee’ ly ee o len o Protection of Rights and he conon o T lo llo eloyee o elh ee Considerate Care nenng o he o conen o he eloyee ohe n n Carrying for Society and e ogne egh eon o “ly y” hch ee ce y Developing Local Area ol o eole

Appendices T eloyee n he le enoye lllng n enchng y ng “T ly y” n Opinion Statement GRI Index

Local Commitment to Pheasant-Tailed Jacana Preservation

T ce n eo o conee henle cn n nn Tnn n oe o lll o coen o enonenl oecon n lo n he concon o h o cn e he elhen o he cn cologcl con T conne o oe onoh o he ngeen n o h nce T h onoe ol o oe T llon no h n oe o cee Tn’ cl h eoon oec only conce y he goenen eeloen n n cl go The cl h o cn coee ln e o oely hece n oe o ene he e oecon o he cn go n he Tellng h lng” een n h e no only cely colloe h ee n chol lo ee he con o olnee ccong o c oe y l ocey o Tnn he ne o cn nclng ele le n leglng h gely en o nne n o n Green Energy, Environmental Protection and Sustainable Public Welfare h he enon o h o he cn go he ne o cn n he ee Tnn egon he hghe n cn n ol o cn ee ecoe n heey eonng he eec o eeon o ncn n he h T ogne he “ Tellng h lng og” h he Tn oey eech ne ne he ece n n ong onon eoe o y n on o n he henTle cn eeon oclly ene he “cn cologcl con ” hch oen o he eng Tn ne lng nch on nl ln ec eenl ol lc nce elhen ll h h elcoe nely o e e n ng ncon cle n olle ole n o oe ln ee lo gen o enge n he lc nce egne he ly e n he necon e n oe o enghen he econ ncon o h n ecclly eh he eec cle ol o oe hn lng he een gen o n oe o cll on he lc o o eoon o Th no only oe he lc h he oony o len o he ecology o cn h lo ce oec he enonen hogh ccl con nenonl enon h econg e ccel eeence o “coeence eeen eeloen n coneon

57 About this Report Appendices Letter from the Chairman Tle T ny ocon con Tle noon on ee o he o o eco Letter from the President Industry Association Participated Description Title Name Date Elected Performance Highlights eeene Chiang, Yao-Chung for 2019 International Union of Railways chnge n cooeon h nenonl ly oeo hn o he o y hn on eeloen onon Material Topics and International High-Speed Rail Association chnge n cooeon h nenonl hgh ee l Stakeholders eeene Liu, Ming-Ching eco eee ny o Tnoon n oncon About Taiwan High Chung-Hwa Railway Industry Development Association eeloen n ooon o he ly ny Speed Rail Corporation eeene Huang, Mao-Hsiung eco y Chinese Institute of Transportation eeloen n ooon o he ly ny T lecc chney o Transportation eeene Liu, Kuo-Chih Technology Rail Engineering Society of Taiwan eeloen n ooon o he ly ny eco y Te on oecl n o Taiwan chnge n oceenele eee n con n Supply Management Institute,Taiwan eeene Tsai, Huang-Liang Touch ele coe eco y hn on eeloen onon chnge n ly ngeen n con n Appendices Chinese Society for Quality ele coe eeene Wang, Shyi-Chin Opinion Statement eco ny hn eel ooon Taiwan Visitors Association To eeloen n ne ooon n echnge GRI Index eeene Wong, Chao-Tung ch oe eco Intelligent Transportation Society of Taiwan eeloen n ooon o he noon ny hn eel ooon ee on ny

eeene Chiang, Chin-Shan y Chinese Institute of Engineers chnge n ooon o cl engneeng echnology oe eco T ooon ee on g chnge n oc ele eee n Taiwan Stock Affairs Association egloy nceen eeene Chen, Chao-Yi ly oe eco Tn g ooon ee on ey Taiwan Corporate Governance Association eeloen n echnge n cooe goennce eeene Kwan, Tao-I ey eco The Institute of Internal Auditors-Chinese Taiwan eeloen n ooon o nenl Tn g ooon eo e y o ly

eeene Kao, Shien-Quey Computer Audit Association eeloen n echnge n cooe goennce eco ngeen oee o onl y eeloen n ece n eeloen o lo elon n con Association of Industrial Relations, R.O.C. n egloy coe eeene Ko, Lee-Ching eco y egeen eel ooon Chinese Human Resource Management Association eeloen n ooon o hn eoce

neenen eco Ding, Kung-Wha y Accounting Research and Development Foundation chnge n ooon o cconng ne

China Productivity Center, Knowledge Exchange Meeting chnge n ooon o cony nolege neenen eco Chiu, Kenneth Huang-Chuan y

eeloen o ly o n ne ooon Taiwan Railways Tourism Association neenen eco Poo, David Da-Wei y n echnge

58 About this Report Tle n eoce ce Tle c o e loyee Tle Tnng o

Letter from the Chairman 2017 2018 2017 2018 2017 2018 Category Category Letter from the President Male Female Male Female Male Female Male Female Unit: Hours Male Female Total Male Female Total

ecenge Tn All Employees at THSRC Performance Highlights Tol for 2019 o oce Tol loyee on ege e Material Topics and o Tnng o eon onol e onc loyee Stakeholders eonnel Category ege e econee loyee Tn e Fixed-Term o Tnng o About Taiwan High e Tnng eon Contract nennce Speed Rail Corporation oce loyee eonnel Average Number of Class Hours for Different Levels Tol e o loyee Transportation he on eTe onc ce een Total Number of Employees on n oe Technology ne e l Non-Fixed Term Contracts n ce Taiwan ce een n oe Age o e l een

Touch nge n n ce een e e l ey nge Appendices nge n ey Rank Total 192 84 223 150 nge econ he Opinion Statement econ he Percentage 4.4% 1.9% 5.0% 3.4% GRI Index enel loyee

enel loyee Average Number of Class Hours for Different Categories Tle c o Tnoe e enel n oconl gh chool n elo Tn 2017 2018 Category neyno ollege Male Female Male Female on Education e Tn eon onol eonnel h on Tn e eon onol ngeno loyee Other eonnel nennce Indicators Category eonnel le loyee Tn e he nennce ne e l Mana- eonnel gement o e l he Level e e l ne e l Age ne e l Non- Age o e l mana- o e l gement e e l Level e e l Total 162 166 165 129

oe The ngeen ene nge o econ che leel n oe Percentage 3.67% 3.76% 3.7% 2.9% The ol e ollo ecenge o cen go o eole e o eole n he cl goTol ne o eloyee e o onng o he o y no e ecly

59 About this Report een on eenhoe on necon on

Letter from the Chairman Letter from the President Performance Highlights for 2019 Material Topics and Stakeholders

About Taiwan High Speed Rail Corporation

Transportation

Technology

Taiwan

Touch

Appendices Opinion Statement GRI Index

60 About this Report Opinion Statement Letter from the Chairman Letter from the President Performance Highlights for 2019 Conclusions Material Topics and A detailed review against the Inclusivity, Materiality, Responsiveness and Impact of AA1000AP (2018) and sustainability Stakeholders performance information as well as GRI Standards is set out below: Inclusivity In this report, it reflects that THSRC has continually sought the engagement of its stakeholders and established material About Taiwan High sustainability topics, as the participation of stakeholders has been conducted in developing and achieving an accountable and strategic response to sustainability. There are fair reporting and disclosures for economic, social and environmental information in Speed Rail Corporation INDEPENDENT ASSURANCE OPINION STATEMENT this report, so that appropriate planning and target-setting can be supported. In our professional opinion the report covers the THSRC’s inclusivity issues and has demonstrated social responsible conduct supported by top management and implemented in Taiwan High Speed Rail Corporation 2019 Corporate Social Responsibility Report all levels among organization. Transportation Materiality The British Standards Institution is independent to Taiwan High Speed Rail Corporation (hereafter referred to as THSRC in this The THSRC publishes material topics that will substantively influence and impact the assessments, decisions, actions and Technology statement) and has no financial interest in the operation of THSRC other than for the assessment and verification of the sustainability performance of THSRC and its stakeholders. The sustainability information disclosed enables its stakeholders to make informed statements contained in this report. judgements about the THSRC's management and performance. In our professional opinion the report covers the THSRC’s Taiwan This independent assurance opinion statement has been prepared for the stakeholders of THSRC only for the purposes of assuring material issues. its statements relating to its corporate social responsibility (CSR), more particularly described in the Scope below. It was not Responsiveness prepared for any other purpose. The British Standards Institution will not, in providing this independent assurance opinion THSRC has implemented the practice to respond to the expectations and perceptions of its stakeholders. An Ethical Policy for the Touch statement, accept or assume responsibility (legal or otherwise) or accept liability for or in connection with any other purpose for THSRC is developed and continually provides the opportunity to further enhance THSRC’s responsiveness to stakeholder concerns. which it may be used, or to any person by whom the independent assurance opinion statement may be read. Topics that stakeholder concern about have been responded timely. In our professional opinion the report covers the THSRC’s Appendices This independent assurance opinion statement is prepared on the basis of review by the British Standards Institution of information responsiveness issues. presented to it by THSRC. The review does not extend beyond such information and is solely based on it. In performing such Impact Opinion Statement review, the British Standards Institution has assumed that all such information is complete and accurate. THSRC has Identified and fairly represented impacts that were measured and disclosed in probably balanced and effective way. Any queries that may arise by virtue of this independent assurance opinion statement or matters relating to it should be addressed THSRC has established processes to monitor, measure, evaluate and manage impacts that lead to more effective decision-making GRI Index to THSRC only. and results-based management within an organization. In our professional opinion the report covers the THSRC’s impact issues. Scope Performance information Based on our work described in this statement, specified sustainability performance information such as GRI Standards disclosures The scope of engagement agreed upon with THSRC includes the followings: disclosed in this report except for GHG emissions at the organization level, THSRC and BSI have agreed upon to include in the 1. The assurance scope is consistent with the description of Taiwan High Speed Rail Corporation 2019 Corporate Social scope. In our view, the data and information contained within 2019 THSRC CSR Report are reliable based on procedures Responsibility Report. undertaken by means of vouching, re-tracking, re-computing and confirmation. 2. The evaluation of the nature and extent of the THSRC’s adherence to AA1000 AccountAbility Principles (2018) and the GRI Sustainability Reporting Standards (GRI Standards) reliability of specified sustainability performance information in this report as conducted in accordance with type 2 of AA1000 THSRC provided us with their self-declaration of in accordance with GRI Standards: Core option (For each material topic covered Assurance Standard (2008) with 2018 Addendum sustainability assurance engagement. by a topic-specific GRI Standard, comply with all reporting requirements for at least one topic-specific disclosure). Based on our This statement was prepared in English and translated into Chinese for reference only. review, we confirm that social responsibility and sustainable development disclosures with reference to GRI Standards’ disclosures are reported, partially reported or omitted. In our professional opinion the self- declaration covers the THSRC’s social responsibility Opinion Statement and sustainability topics. We conclude that the THSRC 2019 Corporate Social Responsibility Report provides a fair view of the THSRC CSR programmes Assurance level and performances during 2019. The CSR report subject to assurance is materially correct without voluntary omissions based upon The high level assurance provided is in accordance with AA1000AS (2008) with 2018 Addendum in our review, as defined by the testing within the limitations of the scope of the assurance, the information and data provided by the THSRC and the sample taken. scope and methodology described in this statement. We believe that the 2019 economic, social and environmental performance information are correctly represented. The CSR performance information disclosed in the report demonstrate THSRC’s efforts recognized by its stakeholders. Responsibility Our work was carried out by a team of (CSR) report assurors in accordance with the AA1000AS (2008) with 2018 Addendum. We This CSR report is the responsibility of the THSRC’s chairman as declared in his responsibility letter. Our responsibility is to planned and performed this part of our work to obtain the necessary information and explanations we considered to provide sufficient provide an independent assurance opinion statement to stakeholders giving our professional opinion based on the scope and evidence that THSRC’s description of their approach to AA1000AS (2008) with 2018 Addendum and their self-declaration in methodology described. accordance with GRI Standards: Core option were fairly stated. Competency and Independence Methodology The assurance team was composed of Lead auditors experienced in relevant sectors, and trained in a range of sustainability, Our work was designed to gather evidence on which to base our conclusion. We undertook the following activities: environmental and social standards including AA1000AS, ISO 14001, ISO 45001, ISO 14064 and ISO 9001. BSI is a leading  a review of issues raised by external parties that could be relevant to THSRC’s policies to provide a check on the global standards and assessment body founded in 1901. The assurance is carried out in line with the BSI Fair Trading Code of appropriateness of statements made in the report Practice.  discussion with managers on THSRC’s approach to stakeholder engagement. Moreover, we had sampled two external stakeholders to conduct interview  interview with 31 staffs involved in sustainability management, report preparation and provision of report information were For and on behalf of BSI: carried out  review of key organizational developments  review of the extent and maturity of the relevant accounting systems for financial and non-financial reports Peter Pu, Managing Director BSI Taiwan  review of the findings of internal audits  the verification of performance data and claims made in the report through meeting with managers responsible for gathering data  review of the processes for gathering and ensuring the accuracy of data, followed data trails to initial aggregated source and checked sample data to greater depth during site visits  the consolidated financial data are based on audited financial data, we checked that this data was consistently reproduced Statement No: SRA-TW-2019001  review of supporting evidence for claims made in the reports  2020-06-02 an assessment of the organization’s reporting and management processes concerning this reporting against the principles of Inclusivity, Materiality, Responsiveness and Impact as described in the AA1000AP (2018) Taiwan Headquarters: 2nd Floor, No. 37, Ji-Hu Rd., Nei-Hu Dist., Taipei 114, Taiwan, R.O.C. BSI Taiwan is a subsidiary of British Standards Institution.

61 About this Report GRI Index Letter from the Chairman ge he ge he cloe oeonng he o che cloe oeonng he o che Letter from the President n o lnon n o lnon Performance Highlights General Disclosures (Core Option) eong cce ne ncle n he conole for 2019 gnonl ole o h eo nncl een Material Topics and e o he ognon o h eo enng eo conen n oc one encon n eone o eng e n ece Stakeholders ce n oc n ece el Toc Tce Tye n ooon o el oc About Taiwan High ocon o hee eeen o noon o h eo eng e n ece Speed Rail Corporation ocon o oeon o h eo hnge n eong encon n eone o neh n legl o heholng ce el Toc Transportation enel e ee eng e n ece eong eo cloe Technology eng e n ece e o he o ecen eo cle o he ognon ng Tlen n le Taiwan lon eong cycle o h eo ng Tlen n le onc on o eon egng Touch noon on eloyee n ohe oe lon he eo eng e n ece l o eong n cconce h he Appendices ly chn ly hn oncon n n eeen Opinion Statement ne ne gncn chnge o he ognon n GRI Index eng e n ece o h eo ly chn enl nce non een ey ece n lnon o he el oc n encon n eone o eonle Tnoon ony el Toc econy ncle o och Tn ey n e eenon ngeen n eone och The ngeen och n coonen le hnge on cloe ne oc o concen enel lon o he ngeen och T nly cloe enl ne egy len Material Topic Techncl chnge eeh o ocon eonl ege n oeonl eonce ence Tle The ngeen och n coonen egy ngeen o Tn gh ee l ee o he hn och ooon een o eno econe lon o he ngeen och ee o he een eonl eonce n hc n negy ec econoc le genee n e nle cce le ncle n n no o conoc ngeen ncle eonl eonce n eho eonce nncl nce ecee o goenen nle cce oennce heholng ce ooe oennce eo Tnoon ey ngeen oennce ce nconl oee The ngeen och n coonen ehole enggeen ngeen Tnoon och oeonl Tnoon o ehole go encon o ehole lon o he ngeen och T h ye o ollece gnng geeen o elon n loyee e gn ny go oe een o he helh n ey c ey n ly geeen elh n o oc n ece cegoe ngeen ye enyng n elecng ehole encon o ehole ey encon n eone o ocece ly och o ehole enggeen el Toc The ngeen och n coonen ly nceen econ ngeen Tnoon n ee ey oc n concen e och oeonl Tnoon oe on lon o he ngeen och

62 About this Report ge he ge he cloe oeonng he o che cloe oeonng he o che n o lnon n o lnon Letter from the Chairman Tc eon n n ece egl olnce Letter from the President The ngeen och n coonen The ngeen och n coonen ngeen Tnoon ngeen Toch nle e Performance Highlights och oeonl Tnoon och lon o he ngeen och for 2019 lon o he ngeen och Technologcl nnoon egl olnce Material Topics and non oncolnce h enonenl l n eghong e Stakeholders The ngeen och n coonen enl eglon e o e eoce n ngeen Technology nnoe Technology olnce ee n e Teen och lon o he ngeen och egl olnce About Taiwan High ncen o noncolnce concenng nnoe gl n Speed Rail Corporation noon ecy ngeen oc n ece noon n lelng eng ele oncon n elng The ngeen och n coonen ncen o noncolnce concenng nnoe gl n ngeen Transportation Technology nnoe Technology eng concon ele oncon och Technology lon o he ngeen och ocoeco oncolnce h l n eglon n ne coln egng concenng noc egl olnce he ocl n econoc e Taiwan oe eche o coe cy n loe o noon ecy ngeen olnce cy coe Touch nle ly chn ngeen le chnge gon n on

Appendices The ngeen och n coonen The ngeen och n coonen ngeen Tn nhncng ocl ngeen Toch nle e Opinion Statement och onnecon och lon o he ngeen och lon o he ngeen och GRI Index ec coe eon negy oneon n on le e le h ee ceene ng ly hn oncon on econ o negy ngeen ocl e ocl ce n eeen negy nec coe on en negy e ecency oceen eng e n ece The ngeen och n coonen ooon o enng on locl le ngeen cce ocle ly hn Toch nle e och lon o he ngeen och ooe goennce negy oneon n on The ngeen och n coonen econ o negy ngeen ngeen Toch nle e nle nonen n och econ o enegy conon lon o he ngeen och negy een on lng oon Tn ngeen ncle n eon eon ee o ele ncoee n n o coon e hl y oce ncoon cce e coon one ncen o coon n e o e eoce n ngeen ncle e y Tye n ol eho con en ee n e Teen len n e ey noon on ee gncn ll n l ey o goennce oe n eloyee o oennce gnon ony ng Tlen n le lon Tlen lceen n eeloen The ngeen och n coonen ngeen Toch nle e och lon o he ngeen och e o o n eny leel ge y gene eng e n ece eence coe o locl n ge nclon n l loyen loyen e eloyee he n eloyee noe nclon n l loyen ege ho o nng e ye con n Tnng el Tnng n e eloyee con ecenge o eloyee eceng egl Tlen ngeen n oon eonce n cee eeloen ee

63 About this Report ge he Comparison of the "Taiwan Stock Exchange Corporation Rules Governing the Preparation and Filing cloe oeonng he o che n o lnon of Corporate Social Responsibility Reports by TWSE Listed Companies" Letter from the Chairman loyee ce n oecon o lo gh Letter from the President Item Corresponding Chapter or Subchapter The ngeen och n coonen ngeen Toch nle e The conen o h eo hll coe he een o he elen Performance Highlights och nle oennce n hcl lon o he ngeen och enonenl ocl n cooe goennce n e he elen eonce for 2019 ooe ngeen nco o nge he el oc ene en Material Topics and e y T ccong o ooe goennce o cleele n oone cl n oenl Stakeholders o oon Tn eon n n noce eo egng o chnge cleele hoc eho o eny e n nge cleele ngeen o elon n loyee e nonenl nly oeonl chnge n oeon n nco n ge o eng n ngng cleele e About Taiwan High elon coly h egloy Speed Rail Corporation eeen noon on le o lle onngeen loyee ng Tlen n le lon Transportation eeo o eon n le n hch he gh o elon n loyee e ocon o eeo o ocon n collece ly hn oncon n Technology n ollece gnng y e eeen Comparison of the "Corporate Social Responsibility Best Practice Principles for gnng TWSE/GTSM Listed Companies" Taiwan ene oe o lle eloyee Item Corresponding Chapter or Subchapter Touch loyen h e no oe o eoy o o elon n loyee e e eloyee Chapter I General Principles nly ege n ol Appendices cconl cconl helh n ey ngeen echn Opinion Statement elh n ngeen ye n eonce Chapter 2 Exercising Corporate Governance nle oennce n hcl ooe ngeen ey GRI Index Chapter 3 Fostering a Sustainable Environment oon Tn eon n nonenl nly

ne elonh ngeen n ocl ly Chapter 4 Preserving Public Welfare ng Tlen n le lon yng o ocey n eelong ocl e

Chapter 5 Enhancing Disclosure of Corporate Social o h eo Responsibility Information

Chapter 6 Supplementary Provisions encon n eone o el Toc

64 e There wwwthsrccomtw

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