THE CHALDON ROAD SURGERY DR ALEX TROMPETAS, DR SUE CRISPIN AND PARTNERS ASSOCIATE GPS: DR VANI EASPARATHASAN, DR AMY LEWIS & DR KORNELIA SINCLAIRE

CHALDON ROAD • • CR3 5PG TEL: 01883 345466 (At All Times) FAX: 01883 330942 (During Surgery Hours) www.chaldonroadsurgery.nhs.uk Community Staff WELCOME Our excellent team work in liaison with the Practice. Our team includes district nurses, health visitors, midwives, community psychiatric nurses, counsellors, TO THE PRACTICE dieticians and a pharmacist. Welcome to the Chaldon Road Surgery. We pride ourselves on the services we are able to offer our patients and hope that you find this publication helpful. Training The surgery is part of the Green Medical Practice. We are fortunate to teach medical students attached to our Practice for short periods. If you do not wish to have the student present during your consultation, The General Practitioners please inform the reception staff prior to seeing the doctor.

The Partners Practice Charter Dr Alex Trompetas MD Ioannina, Greece 1985 FRCGP 2002 As members of the Practice team, we are committed to giving you the best possible MBA London Business School service. This will be achieved by working together. Dr Susan Crispin MB BS Kings College, London 1988 DCH Our Responsibility to our Patients: Associates/GPs Accessibility Dr Vani Easparathasan MBBS St George’s Hospital Medical School, London 1994 MRCGP DRCOG We will offer appointment times to suit the needs of the population served. Dr Amy Lewis MBBCh University of Wales College of Medicine 2003 Patients with urgent problems will be given priority and be seen as soon as possible. MRCGP DFSRH Patients with non-urgent problems will normally be able to consult within two Dr Kornelia Sinclaire MD Pecs, Hungary 1999 MRCP London MRCGP DFSRH working days of the request. Managing Partner Appointments are available to be booked in advance. Dr Alex Trompetas We will try to ensure that patients are informed of any unexpected delays. We will maintain an efficient communication system that allows a doctor to be The Practice Staff contacted urgently in case of emergency. Surgery Manager Although we help train medical students, we will give you the choice whether or not you wish to participate in this. Michelle Palmer Understanding and Communication Receptionists All referrals to other agencies, specialist medical or other services, will Janette Parrish Maggie Lawrence Sue Leggatt be dealt with quickly and efficiently. Normally any written referral will be Sue Marley Theresa Pound Laura Brenner dispatched within five working days. Secretary/Phlebotomist People involved in your care will be easily identifiable. Alison Forster Both doctor and patient will come to a clear understanding of the procedure Practice Nurse to be adopted for following up the results of tests and referrals, and the means of communicating the results. Stephanie Cole We will provide you with information on how to make suggestions or complaints Healthcare Assistant regarding the care we offer. Our Surgery Manager is always willing to receive Anne Millar Wendy Bradley Estelle Mangialaio constructive criticism. Health Promotion 1. We are committed to a policy of promoting good health and preventing Selsdon & District disease. There should be no smoking in or around the premises in order to ensure a smoke-free environment. Funeral Service 2. All children (whose parents give consent) will be fully immunised. 3. All women aged between 25 and 65 will be offered a cervical smear test in • Your Local Funeral Director line with current recommendations. • Independent and Licensed Funeral Directors GOLDEN 4. We will provide a range of health education leaflets and will give advice • Extensive Range of Memorials CHARTER wherever possible. • Pre-Paid Funeral Plans Pre-Paid Funeral Plans 5. It is our job to offer advice and treatment. This should be valued and • Over 40 Years’ Experience respected, although you have a right to reject the advice if you wish. We Serve All Denominations In Any Area Information and Assistance FOR IMMEDIATE PERSONAL ATTENTION 1. We will offer a high standard of courtesy and advice. 2. Your privacy will be respected, but when making an appointment it would Please telephone 020 8657 0030 be helpful if you can indicate the type of appointment you require. 3. We will give you information regarding the services we offer. 204 Addington Road, Selsdon, Surrey CR2 8LD www.selsdonfunerals.co.uk 4. You will be treated as an individual, and given the best available advice/ FBS treatment, irrespective of your ethnic origin, religious beliefs, or the nature of your illness. Do you or a 5. You have the right to request to see your health records, subject to the family member limitations in the current legislation. Your request must be made in writing need care and to the Surgery Manager - please note there will be a change for this. want to stay in 6. All practice records will at all times be kept secure and confidential. your own home? 7. Where repeat prescribing is agreed with the doctor, we will try and deal with this within three working days, and may be sent through to Boots, Chemitex This type of decision can be difficult for families. or Paydens, if you wish, or if possible the chemist of your choice. Contact a local care agency to discuss your Airport car service needs today. Your Responsibility to the Practice: Estate cars and PCVs We aim to help you understand the importance of trying to maintain a healthy All London & local rail termini lifestyle, which will reduce health risks. We hope that you will participate in your care and take some responsibility for your (01883) 626442/345151 lifestyle. By understanding your treatment you will be able to value your health. www.caterhamtaxis.com You can help us to give ALL our patients the best possible service by observing accounts the following: welcomed 1. Please value the members of the Practice team as professional advisers. 2. Extend the same courtesy to the staff as you would hope to receive. 3. Make requests for repeat prescriptions in good time, to prevent delay in treatment.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. 4. Requests for non-urgent advice or help should be made during surgery Do you or a hours. family member 5. Keep all agreed appointments or ring in advance if you cannot attend. need care and 6. As a new patient, be ready to tell us details of past illnesses, medication, want to stay in hospital admissions and any other information. your own home? Transplants 7. Arrive promptly for all appointments. This type of decision can be difficult for families. 8. While privacy will be respected, please indicate whether an appointment Contact a local care agency to discuss your is for test results, review etc. needs today. save lives 9. Home visits should be regarded as a service for the genuinely housebound or seriously ill. They are time consuming and their misuse can disadvantage those in genuine need. If a home visit is deemed necessary, requests should be made before 10.00am if possible. 10. If asked to telephone for results, please do so after 3.00pm. Join the NHS 11. Please advise us promptly of any change of address, telephone number or Organ Donor Register name. 12. Children (under 14 years) should be accompanied by an adult if they wish n Respite Care n Live-in Care n Night & Day Care 0300 123 2323 to see a doctor. n Personal Care n All staff are skilled & experienced Call 0208 676 5622 or 07811 181 165 www.organdonation.nhs.uk 13. Please make more than one appointment if more than one person is to be www.beeaktive.co.uk [email protected] seen. Generate more business 14. Be prepared to make further appointments if you have numerous or complicated problems. with a Pay - Monthly 15. Please be patient if you are kept waiting for your booked appointment time, website from OPG the previous patient may have a medical emergency. 16. If you are unsure of the advice given or the treatment, please ask for We will design and launch a top quality bespoke clarification. business-generating website for you, update it 17. Please let us know of any suggestions you have about our services, so that regularly at your request and provide on-going we can provide the service that meets your needs as far as possible. Direct advice and support every working day. any comments to our Surgery Manager. from £26 per month Surgery Opening Times There is no up-front payment and no extras, with an option to choose a pay-as-you-go, stop- Monday 8.00am – 6.30pm when-you-like service. Tuesday 8.00am – 6.30pm To find out more simply call Wednesday 8.00am – 6.30pm 0800 612 1408 Thursday 8.00am – 6.30pm OPG - HELPING THE SMALL BUSINESS Friday 8.00am – 6.30pm GROW FOR OVER 40 YEARS or email us at [email protected]

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Extended Hours We now offer extended appointment times on Monday, Thursday and Friday Let our practice mornings 7.30am - 8.00am and 6.30pm - 8.00pm, please contact the reception for further details. Only patients who have appointments will be seen by the doctor or nurse on publications duty. No other service can be dealt with during these extended hours. Please refer to the section on Weekend/Bank Holiday and Night Cover for details of our promote your out-of-hours cover should you have an urgent problem that cannot wait for normal surgery opening hours. business Appointments for you! A doctor is always contactable by telephone. Appointments may be made for both doctors and nurses by telephoning 01883 345466 by calling at the surgery or via our online service. If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations. We offer appointments each day, some of which can be booked ahead and some only booked on the day. These are varied depending on patient demand. All appointments with the doctor are for 10 minutes. You can request to see a particular GP or Nurse of your choice; this cannot always be guaranteed. Chaperone - if you would like a chaperone present during your examination please To place a business ask. building advertising feature How to Register To register with the surgery please contact the receptionists who will be happy to in our vitally important guide you through the process. Home Visits Practice Booklets Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house and Appointment Cards calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. simply phone Veronica Smith Weekend/Bank Holidays And Night Cover For urgent problems, when the surgery is closed, contact 111 for an emergency now on 0800 612 1516. doctor. If your emergency is life-threatening, call 999. If you call the surgery out of hours, you will hear an answerphone message advising you to call 111 in an emergency. Results The Services Available Please contact the surgery after 3.00pm for results. We are not able to deal with Our practice is part of the East Surrey Clinical Commissioning Group. results during morning surgery. Maternity Care Midwives are available for antenatal care on a Wednesday at the surgery, bookable General Information appointment needed. Please see the receptionists to book an appointment. Contraceptive Services New Patients All the Doctors are trained in family planning. Advice on all aspects of contraception All patients registering with the Practice are asked to see the Nurse within the can be given by Doctors. Coil and implant fittings and removals are performed first month of registration for a new patient check. This allows us to get to know by Dr Kornelia Sinclaire at Chaldon Road Surgery after consultation with a Doctor. you and familiarise ourselves with your past medical history and any medication Our Practice Nurse is trained to administer contraceptive injections and perform you may be taking. We offer a medical examination including blood pressure and coil checks. urine testing. Emergency Contraception Confidentiality, Computer and Test Results The ‘morning after pill’ is very badly named as it is effective for up to 72 hours after All patient records on file and computer are confidential. In order to maintain you have been at risk. It is available from either your Doctor or, if you are unable confidentiality, laboratory and x-ray results will be given only to the patient or to to come to the surgery, it can be purchased at the chemist (some chemists may parents of minors. offer this free to under 21s). It is also available from family planning clinics, Brockham Ward at East Surrey Change of Address/Telephone Number/Mobile Number Hospital (01737 768511). Please notify us immediately of any change of your personal details so we can Cervical Smears amend our records. These are performed by our Practice Nurse by appointment. If you are a lady aged Fees for Claim Forms and Private Medicals etc. between 25 and 64, we strongly advise you to have regular cervical smears - three Certain services provided by your Doctor are not covered by the NHS and you may yearly between ages 25-50 and five yearly between ages 51-64. Cervical smear be asked to pay a fee. Examples are pre-employment medicals, private medicals, tests are intended to detect early changes that could lead to cancer of the cervix. private sick certificates, insurance claims, fitness to drive medical, private medical Approximately 1,300 women in the UK still die from cancer of the cervix each year. insurance claims and holiday cancellation claims. Early treatment can prevent these deaths. Regular cervical smears help us diagnose If you have any queries about fees, please ask at reception. early problems that are easily treated and thus save lives. Please make an appointment with the Practice Nurse for a smear in the middle Sickness Certificates part of your menstrual cycle - ideally days 10-14. The rules are quite clear. If you are off work owing to sickness for up to seven Minor Operations consecutive calendar days, you need a self certificate (SC2) available only from This is done at our Warlingham Green Medical Practice after a consultation with your employer. a Doctor. If you are self employed, you may collect SC1 forms from the surgery. If you are off work for less than seven calendar days you do not require a Doctor’s Ultrasound Scans certificate. Any absence for more than seven days, including weekends and bank These are performed at Warlingham Green Medical Practice after consultation holidays, requires an NHS certificate, available from your Doctor free of charge. If with a Doctor. your employers require a certificate for a period of less than the statutory seven days, the Doctor is not obliged to issue any certificate but may issue a private Asthma and Diabetic Reviews certificate for which there is a fee. Please point this out to your employers as they These are held on a regular basis by a Nurse, who is specially trained. She monitors may be liable to cover this cost. progress and helps patients with self-management of their problem. Smoking Cessation Clinic Please note that epilepsy, asthma and prematurity are not medical reasons for withholding the jab. There is a very real danger of your baby suffering severe Do you need help to stop smoking? Quit 51 appointments are available on Thursdays chest problems and possible epilepsy if the whooping cough illness is contracted at Chaldon Road and at Warlingham Green. Please contact the receptionist to in the first year of life through not being vaccinated. Over recent years many book an appointment. parents have been worried about a possible link between autism and the MMR Wellbeing Clinic jab. Many health experts have repeatedly reassured us that there is no such link and it is quite safe to give the MMR. We offer a Wellbeing Clinic on Fridays at Chaldon Road and Tuesdays at Warlingham Green. Our Wellbeing Advisors will meet with you to discuss your needs, which can include eating well, meeting new people, losing weight, getting active, etc. They are Hepatitis B Immunisation (for employees at risk) able to provide advice and signpost you to local services that can help. Appointments Guidance for GPs published in 2005 by the GPC (General Practitioners Committee) can be made via the GP or by contacting our receptionist. states that patients registered with a GP are not automatically entitled to Hepatitis B vaccination if they work in a profession thought to be at risk. This includes Doctors, Childhood Vaccinations Nurses, Dentists, Paramedics and other emergency service workers, sewage and Developmental checks and immunisations are offered to all babies and children waste disposal workers and any students or trainees of the above occupations. registered at the practice. Unfortunately, GPs do not provide an occupational health service as part of their The following is a guide for the recommended ages for vaccinations and health responsibility. checks: Under Health and Safety Regulations, your employer has a duty to provide a safe working environment and therefore appropriate health advice for those at 2 months 5 in 1 (Diphtheria, pertussis, tetanus, polio & Hib) + Pneumonia risk with Hepatitis B. We advise you to contact your employer who will be able to + Meningitis B (3 injections) + Rotavirus (oral) make arrangements with an occupational health provider for the provision of any immunisation which you may require following an appropriate assessment of the 5 in 1 (Diphtheria, pertussis, tetanus, polio & Hib) 3 months risk to which you are exposed. + Meningitis C (3 injections) + Rotavirus (oral) If it is not possible to arrange this through your employer, we can offer Hepatitis 4 months 5 in 1 (Diphtheria, pertussis, tetanus, polio & Hib) + Pneumonia B vaccination courses and immunity testing privately. Please enquire at reception + Meningitis B (3 injections) for the charge.

12 months Meningitis B + Hib + MMR + Pneumonia (4 injections) Flu Injections Sadly this common illness is not amenable to treatment once you have caught it. 3 years and Booster diphtheria, pertussis, tetanus & polio Unfortunately, it can prove fatal to some people. However, it is not all bad news. 4 months + booster MMR (2 injections) Each autumn, usually in October, the practice offers flu injections to patients who are over 65 years of age and those at greater risk because of a medical condition. 13 - 18 years Booster tetanus, diphtheria, polio + Meningitis ACWY (2 injections) This includes anybody who is a diabetic, has any heart, lung, kidney or immunity problems, or taking immunosuppressant medication (including steroids) long term. Please note: children at schools within East Surrey need to contact their The injections are given by appointment at special sessions. surgery for this vaccination as this is not routinely given at East Surrey schools. The childhood vaccinations are given in rapid succession at two, three and four months to protect small babies from whooping cough, diphtheria, tetanus, polio, Anti-Pneumonia Injections haemophilus meningitis (HIB), pneumococcal meningitis and meningitis C. There The practice offers a single anti-pneumonia vaccination to those thought to be at are very few reasons for not vaccinating a child. If you are concerned that your risk and the over-65s. This will include anybody who is a diabetic or has any heart, child should not have a vaccination on a particular day, perhaps because they are lung, kidney or immunity problems. We also believe that people who have had unwell, please bring them to the surgery so that the doctor can assess whether or their spleen removed should be vaccinated five yearly. Please enquire at reception not to administer the vaccination. It is very rare for a child to be unable to for details. have the whooping cough vaccinations. We would withhold the whooping cough vaccine only if a child had had previous bad reaction to this vaccine. Private Services At Warlingham Green Comments And Suggestions Medical Practice The practice welcomes any comments or ideas you may have about the practice. Please contact the surgery by letter. Osteopathy and Pilates Clinic Disabled Access The Practice houses a private Osteopathic clinic which included physiotherapy and pilates for a variety of musculoskeletal problems. This is the Osteopathic The surgery is accessible for people with disabilities. All patient services are provided Clinic of Physical Medicine, details can be found at www.osteopathclinic.co.uk Tel at ground floor level and the patient’s WC has wide access. If you do find any difficulty no: 0208 662 1155. with access, we would be happy to consider any suggestions for improvement. Dental Surgery Confidentiality The Practice is also home to Warlingham Green Dental Surgery run by Dr Richard Clarke-Irons, offering a wide range of dental procedures. For more information We ask you for personal information so that you can receive appropriate care and visit http://www.warlinghamgreen.co.uk/ or telephone 01883 622222. treatment. This information is recorded onto the computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality Private and Cosmetic Dermatology is maintained at all times by all members of the practice team. However, for the Selsdon Park Medical Practice may provide private cosmetic dermatology services effective functioning of a multi-disciplinary team it is sometimes necessary that including anti-wrinkle and facial skin rejuvenation treatments. Please contact Dr medical information about you is shared between members of the practice team. Peter Campbell, www.drpetercampbell.co.uk, on 020 8768 3006 or Dr Qaisser on 01883 625532. Complaints Repeat Prescriptions The managing partner handles all complaints about our services. • We record all complaints and write to acknowledge all complaints within three Repeat prescriptions will be issued at the doctor’s discretion and are normally working days. We aim to respond to all complaints within 21 working days, although for patients on long-term treatment. Requests for prescriptions should be made in some cases more time may be required. Due to strict rules of confidentiality, if in writing, by fax, email or by coming into the surgery between 8.00am - 6.30pm you are complaining on behalf of someone else, we will require written permission. Monday to Friday. We are unable to take orders or issue repeat prescriptions at • Where a complaint is about a doctor, you have the right to choose to discuss this weekends, public holidays or out of normal surgery hours. Please allow three with another doctor in the practice if you wish. working days before collection and make allowances for weekends and public holidays. Where possible give exact drug names when ordering. • Use of the Practice complaints procedure does not take away your right to We are sorry but we are unable to take repeat prescription requests over the make a complaint to other NHS bodies. You may also contact the Complaints telephone. Manager for East Surrey Clinical Commissioning Group on 0800 456 517. For independent help you can contact ICAS (Independent Conciliation Advice Online Services Service) on 01256 463758. • You may also like to speak to the PALS (Patient Advice & Liaison Service) Did you know you can now book your appointments, request a repeat prescription Co-ordinator at NHS Surrey on 01372 23958. PALS is not part of the complaints and change your contact details online? Please see the receptionist for the procedure itself but can give ‘on the spot’ help when things go wrong or if you appropriate form to register for this service. Please note this service is currently have a query or concerns. only available to those patients over the age of 16 years. • However, we find that the sooner we are made aware of your problem the sooner Patient Information we can resolve it and make sure it does not happen again. • You can also contact the CQC on 03000 616161 or visit www.cqc.org.uk for more Please ensure you let us have up-to-date telephone numbers/contact details if infomation. these have changed. • Copies of our Practice complaints procedure are available at reception. Car Parking Antiseptic Solution One teaspoon diluted in warm water for cleaning cuts and grazes. The surgery car park is strictly for doctors and staffonly . General parking is available Antiseptic Cream across the Common in Westway and also in the Raglan Precinct car park. For treating septic spots, sores in the nose and grazes. Calamine Lotion Violent or Abusive Behaviour For dabbing (not rubbing) on insect bites, stings and sunburn. Dressing Strips The practice operates a zero tolerance policy to any forms of violence or abuse to For minor cuts. any member of the team or persons visiting the surgery. Anyone found to be in breach of this policy risk being removed from the practice medical list. 3" Wide Crepe Bandage To keep dressings in place. To support sprained or bruised joints. Freedom of Information - Publication Cotton Wool For cleaning cuts and grazes. Scheme Thermometer For fevers. The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice Tweezers intends to routinely make available. This scheme is available from reception. For removing splinters. Remember that your local chemist can give you advice about medicines. The Family Medicine Chest Practice Area Here is a list of useful medicines and dressings with a description of their uses. All are quite cheap and worth stocking at home in readiness for minor illnesses. We serve patients in Caterham and Chaldon plus parts of , Kenley, Keep them in a box or cupboard with a lock - or store them well out of the reach Warlingham, Old Coulsdon and Netherne. If you live in the practice area you may of children. request to join the practice. We do not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance. Soluble Aspirin Tablets Good for headaches, colds, sore throats (gargle with the solution), and pains in CATERHAM ON THE HILL general. Aspirin should NOT be given to children under 16.

Paracetamol Mixture WESTWAY CHALDON ROAD COMMON For relief of pain or fever in young children. WESTWAY Sedative Cough Linctus CHALDON ROAD For dry or painful coughs - but not coughs caused by common colds. SURGERY Menthol Crystals GARAGE Add to hot water to make steam inhalations for treating catarrh and dry or painful coughs. SHOPPING Vapour Rub HILLCROFT PRECINCT COUNTY Again, for steam inhalations. Also useful for children with stuffy noses or dry SCHOOL coughs. Rub on the chest and nose. Ephedrine Nose Drops HIGH STREET TOWNEND For runny noses in children over one year old. Use before meals and at night but not for more than four days. Hospitals USEFUL TELEPHONE NUMBERS East Surrey Hospital...... 01737 768511 GP Hub New Addington Caterham Dene Hospital...... 01883 837500 Parkway Health Centre, Parkway, New Addington CR0 0JA Hospital...... 01883 348981 Open 8.00am -8.00pm 365 days a year...... Telephone 111 Epsom & St Helier Hospital...... 01372 735735 Croydon University Hospital...... 020 8401 3000 GP Hub Purley Purley War Memorial Hospital, 856 Brighton Road, Purley CR8 2YL Purley War Memorial Hospital, 856 Brighton Road, Purley Open 8.00am – 8.00pm 365 days a year...... Telephone 111 (2.00-8.00pm - 7 days a week)...... 020 8401 3000 Red Cross Equipment Loan...... 0870 242 4250 Caterham Dene Walk-in Centre (Over 16s only) Chemists Church Road, Caterham CR3 5RA Paydens ...... 01883 343065 (Monday - Friday 9.00am - 8.00pm - 7 days a week) ...... 01883 837512 Chemitex...... 01883 343305 Emergency Eye Clinic Boots...... 01883 346257 Croydon University Hospital (formerly Mayday) Social Services (Monday - Friday 9.00-11.00am Social Services...... 01737 717311 Monday, Tuesday, Thursday, Friday 2.00-4.00pm) ...... 020 8401 3128 Health Visitor Team...... 01883 837522 Emergency Dental Surgery District Nurse Team...... 01883 343745 East Surrey Hospital...... 04737 231650 NHS PO Box 16738, Redditch, B97 9PT ...... 0300 311 2233 Surrey & Sussex Area Team, York House, 18-20 Massetts Road, Horley, Surrey, RH6 7DE Sexual Health Clinics ...... 01293 778899 Croydon University Hospital (Call for details) ...... 020 8401 3002 East Surrey Hospital (Call for details)...... 01737 768511 Notes Clinical Commissioning Groups East Surrey, The Officers’ Mess, Coldstream Road, Caterham, Surrey, CR3 5QX ...... 01883 333 033 Croydon, Bernard Weatherill House, 2nd Floor, Zone G, 8 Mint Walk, Croydon, Surrey CR0 1EA ...... 0203 668 1300

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