Who Are the Intended Users of the Hand Book?

CHAPTER I INTRODUCTION

1.1 Background & Key objectives:-

Greater Hyderabad Municipal Corporation continued to discharge its obligatory and discretionary functions as per the provisions of the HMC Act 1965 and provides civic services and infrastructure facilities to the inhabitants of the twin cities. Health, Sanitation and conservancy services including solid wastes management, control of malaria and other epidemic diseases, prevention Health care and control of epidemics and procedures to get various services by the Corporation is given in this booklet.

1.2 Objective/ Purpose of this information hand book :-

The purpose of this hand book is for creating awareness on the standardized information for easy access under standing in respect of different functions, duties, powers of the officers and employees procedure followed in the decisions making, process, rules, regulations, instructions, manuals, records, documents, budget allocations, remuneration of officers, statement of boards, councils, committees and other information as may be prescribed and there after update these publications every year.

1.3 who are the intended users of the Hand Book?

Citizens, civil society organizations, public representatives, officers and employees of the public authorities including public information officers and Asst. public information officers and Appellate officers, central and state information commissions etc. 1.4 Definitions of key terms:- Greater Hyderabad Municipal Corporation

Comm. Commissioner A.C (P&O) Additional Commissioner (Projects & Cordination) A.C (Elec.) Additional Commissioner (Elections) AC (Legal) Additional Commissioner ( Legal) AC (T&T) Additional Commissioner (Traffic & Transport) AC (Admn.) Additional Commissioner (Administration) AC (Fin.) Additional Commissioner (Finance) AC (H&S) Additional Commissioner (Health & Sanitation) AC (Est.) Additional Commissioner (Estates) AC (W) Additional Commissioner (Works) AC (UCD) Additional Commissioner (Urban Community Development) A.C. (Elect.) Additional Commissioner (Electrical) A.C. (Spt.) Additional Commissioner (Sports) A.C. (Prk.) Additional Commissioner (Parks) Z.C. Zonal Commissioner J.C. Joint Commissioner D.C. Deputy Commissioner E.N.C. Engineer-in-Chief L A O Land Acquisition Officer C P R O Chief Public Relation Officer Addl. S.P Additional Superintendent of Police A O Advertisement Officer E O Estate Officer C V O Chief Valuation Officer P O Personal Officer D S Director of Sports S E (P) Superintendent Engineer (Projects) A M O H Assistant Medical Officer of Health P O (UCD) Project Officer (Urban Community Development) E E Executive Engineer A M C Assistant Municipal Commissioner C.E A Chief Examiner of Accounts C.F.A. Chief Financial Advisor F A Financial Advisor C T O Chief Transport Officer C C P Chief City Planner C M O H Chief Medical Officer of Health C H Chief Horticulturist A C P Assistant City Planner C V O Chief Valuation Officer C E Chief Entomologist D U F Director Urban Forestry D H N C Director ( House Numbering Cell) C Vet. O Chief Veterinary Officer S E Superintendent Engineer S.E. (P) Superintendent Engineer (Projects) 1.5 Chapter 2 Municipal Corporation Functions and Duties

Chapter 3 The Powers and Duties of the Officers of the GHMC.

Chapter 4 Procedure followed in decision-making process

Chapter 5 Norms set for the discharge of functions

Chapter 6 Rules Regulations, Instructions Manuals and records for discharging functions

Chapter 7 Categories of Document held by the public Authority under its control

Chapter 8 Arrangements for consultation with or representation by the members of the public authority in relation to the formulation of policy or implementation thereof

Chapter 9 Boards, councils committees and other bodies of GHMC.

Chapter 10 Directory of officers and Employees of GHMC

Chapter 11 Monthly remuneration of Officers Employees of GHMC

Chapter 12 Budget allocated to each agency including plans etc. of GHMC

Chapter 13 Manner of execution of subsidy programmes

Chapter 14 Particulars of recipients of concessions, permits or authorization granted by the public authority

Chapter 15 Information available in electronic format

Chapter 16 Particulars of facilities available to Citizens for obtaining information

Chapter17 Names & designations and other particulars of Public Information Officers

Chapter 18 Other Useful information

1.6 Getting Additional information:-

To contact Public information officer and Assistant Public Information officers and Appellate Authority who are appointed by the Municipal Corporation of Hyderabad. 1.7 Name & address of Key contact points:-

Sir. Malladi Krishnanand, Chief Public Information Officer, Municipal Corporation of Hyderabad. 23220394 Cell No.9959553218

Sri.K.Sudhakar Addl.Commissioner (Admn.) 3rd Floor, MCH (Head Office) 23220080, 9849905760

Smt. K.Siva Parvathi Zonal Commissioner (North Zone) 27807321, 9963550422

Sri P.Venkatram Reddy, Zonal Commissioner (West Zone) 23011962, 9963550646

Sri S.Rama Narayana Reddy Zonal Commissioner (East Zone) 24043600, 9704990978

Sri.K.Bhasakar, IAS Zonal Commissioner (Central Zone) 23322978, 9000994036

Sri M.Bala Subramanyam.Reddy Zonal Commissioner(South Zone) 24500254, 9704990978 Chapter 2 Organization, Functions and Duties [Section 4 (1) (b) (i)] 2.1 Particulars of the organization, functions and duties: -

Sl. Name of the Address Functions Duties No. Organization Greater Hyderabad Municipal Tankbund Road, Under the provisions of the HMC Act 1965, Hyderabad Municipal Fixation and Collection of Property Tax, Naming and 01 Corporation Hyderabad. Corporation provides the following civic services and infrastructure numbering to the Streets and Public Places, immunization facilities to the inhabitants of the twin cities. Health, sanitation and conservancy services including solid wastes management control of for preventing the spread of diseases, Registration of malaria and other epidemic diseases, prevention Health care and control Birth & Deaths, Construction and Maintenance and of epidemics. alteration of places, roads etc, Anti larval operation to the  Health and Sanitation public, improvement of the city in all aspects, Provision  Roads, Bridges including Flyovers, Culvers, Subways etc and maintenance of Public parks gardens and Play  Widening & improvements to Roads and Junctions  Traffic and Transportation amenities grounds etc, Issue of trade licenses, Implementation of  Street Lighting various schemes of the Govt., Issue of Building plans and  Storm water drainage and flood control obstructing unauthorized constructions.  Parks, Play grounds, Swimming pools, Stadiums, Avenue and Block plantations  Rain water harvesting and Water conservation  Town water harvesting and Water conservation  Slum improvement and Urban Community Development including formation of Roads, Drains, provision of street lighting, water supply etc.  Slaughter Houses, crematoria and burial grounds  Prevention of food adulteration  U.H.C. Dispensaries and Maternity & Child welfare centers  Vital statistics including registration of Births & Deaths  Multi Modal Transport System (MMTS) Project is being carried out as a unique 50 : 50 joint venture between G.O.A.P. and G.O.I. to provide mass rail based rapid transit solution to the increasing road congestion in Hyderabad  Collection of Taxes, Fesses, Licenses and other non taxes  Implementation of schemes, Projects relating to public infrastructures

Chapter 3 Powers and Duties of Officers and Employees [Section 4 (1) (b) (ii)] 3.1 Please provide details of the powers and duties of Officers and Employees of the authority by designation as follows: Sl. Name of the Officer/Employee Designation Duties allotted No. 1 Dr.Sameer Sharma, I.A.S Commissioner Government appoints an I.A.S Officer as Commissioner who in turn will act as Chief executive and run the administration with the all the section heads of the Municipal Corporation 2. Sri.G.Rajendra Prasad, I.A.S. A.C.(Housing & Electrical) To support the Commissioner and over all incharge of the Housing and Electrical wings

3 Smt.Priya Darshini A.C.(UCD) To support the Commissioner duly supervising and over all incharge of the UCD wing and Urban Poverty Alleviation/Slum Upgradation, Training Programmes for Urban Poor, Co- ordination with District Collectors, Hyderabad and R.R.Dist. 4 Sri.K.Dhananjaya Reddy A.C. (Revenue, Works, To support the Commissioner duly supervising and over all incharge of the Revenue, Heritage and Co-ordination) Engineering works, Town Planning, Heritage wing and Co-ordination with all the patters related to GHMC. 5 Sri.M.Rajeshwar Rao A.C. (I.T.) To support the Commissioner duly supervising and over all incharge of the I.T. wing.

6 Sri. S.Subba Rao, IRTS A.C.(T & T) To support the Commissioner duly supervising and over all incharge of the Traffic and Transport wings and other transport related issues 7 Sri.K.Sudhakar A.C. (Admn., Elections, To support the Commissioner duly supervising all administrative matters and Legal matters Legal) and Elections i.e. Electoral Rolls, Conduct of Elections to Lok Sabha, AP Legislative Assembly and Municipal Corporation, EPIC Project/MPHS Project, Maintenance of Electoral Roll Data Base, Census

8 Dr.N.Satyanarayana A.C. (Finance) To support the Commissioner and over all incharge of the Finance wing and all matters relating to Property Tax, Advertisement Tax and to sanction of pension, commutation of pension, family pension, retirement gratuity, encashment of Earned leave 9 Sri S.Aleem Basha AC(Health & Sanitation) To support the Commissioner and to look after entire Public Health works like Sanitation Malaria, Cleaning of the City Maintenance of Slaughter houses. Registration of Birth and Deaths issue of D.& O Trade Licenses, and Transport section of GHMC. 10 Smt.P.Anuradha A.C. (Parks, Sports & To support the Commissioner duly supervising and over all incharge of the Parks, Sports & Advertisement) Advertisement wings. All Playgrounds /Sports Stadia, Swimming Pools, Organisation of Sports Facilities, MOUs/Agreements ordination with SAAP, Feeder Sports facilities for National Games, Community Halls/Buildings in Major Playgrounds. 11. Smt.K.Siva Parvathi Zonal Commissioner MOH, CP, PO (UCD), EEs, AMC’s shall work under the control of Zonal Commissioner in (North Zone) Zonal Level The Z.C will Zonal level Building Meetings. All town planning permissions issued at Circle levels by the competent authorities shall be subject to a transparent process of scrutiny and examination by the Building Committee under the Chairmanship of Z.C. All CPs/ACPs in Circles shall be under the administrative control of the Z.C. 12. Sri M.Bala Subramanyam Zonal Commissioner AMOH, ACP, PO (UCD), EEs, AMC’s shall work under the control of Zonal Commissioner (South Zone) in Zonal Level The Z.C. will Zonal level Building Meetings. All town planning permissions issued at Circle levels by the competent authorities shall be subject to a transparent process of scrutiny and examination by the Building Committee under the Chairmanship of Z.C. All CPs/ACPs in Circles shall be under the administrative control of the Z.C. 13. Sri.K.Bhasakar, IAS Zonal Commissioner AMOH, ACP, PO (UCD), EEs, AMC’s shall work under the control of Zonal Commissioner (Central Zone) in Zonal Level The Z.C will Zonal level Building Meetings. All town planning permissions issued at Circle levels by the competent authorities shall be subject to a transparent process of scrutiny and examination by the Building Committee under the Chairmanship of Z.C. All CPs/ACPs in Circles shall be under the administrative control of the Z.C. 14. Sri P.Venkatram Reddy Zonal Commissioner AMOH, ACP, PO (UCD), EEs, AMC’s shall work under the control of Zonal . (West Zone) Commissioner in Zonal Level The Z.C will Zonal level Building Meetings. All town planning permissions issued at Circle levels by the competent authorities shall be subject to a transparent process of scrutiny and examination by the Building Committee under the Chairmanship of Z.C. All CPs/ACPs in Circles shall be under the administrative control of the Z.C. 15. Sri S.Ramanarayana Reddy Zonal Commissioner (East AMOH, ACP, PO (UCD), EEs, AMC’s shall work under the control of zonal Addl. Zone) Commissioner in Zonal Level. The Z.C will Zonal level Building Meetings. All town planning permissions issued at Circle levels by the competent authorities shall be subject to a transparent process of scrutiny and examination by the Building Committee under the Chairmanship of Z.C. All CPs/ACPs in Circles shall be under the administrative control of the Z.C. 16 Sri. A.Prabhaker Chief Examiner of Accounts All matter related to Audit. 17 Sri.M.Pardhasarathy Chief Financial Advisor All matter related to Budget, Pensions, Employees GPF. 18. Sri.M.S.S.Somaraju Secretary All matters relating to the General Body, Standing Committee and Special Committees, Wards Committees, Assistance to the H.W.Mayor and Dy.Mayor, GHMC. 19 Sri N. Raghunath Rao LAO All Matters relating to land Acquisition including Court Cases, MCH Land Office; Co- ordination with Collectors of Hyderabad and Ranga Reddy Districts on Land Matters, MCH land Information System, Computerization of Land Records. 20 Sri M.Krishnanand CPRO Press Co-ordination & Briefings, Printing Press, Public Relations, Public Notifications, Action on Press Reports, Jayanthis & Vardhinthis, Library, Commissioner’s Weekly Review of Action Taken on Press Reports, etc. 21 Sri Prem Raj Director(Sports) All Playgrounds /Sports Stadia, Swimming Pools, Organisation of Sports Facilities, MOUs/Agreements ordination with SAAP, Feeder Sports facilities for National Games, Community Halls/Buildings in Major Playgrounds. 22 Sri Syed Muzaffar Hussain C.C.P. (South Zone) Town Planning matters related to South Zone, GHMC. 23 Sri. Pandu Ranga Rao Engineer – in Chief Preparation and execution of projects in GHMC. 24 Sri.Satish Chandra Director (HNC) Naming of Streets and House Numbering, Street Signage, Locality/Circle Data Base. 25 Sri Dhan Singh Chief Engineer (M) Supervision and maintenance of all the Engineering works 26 Sri. G.V.Raghu Chief City Planner Building/layout and planning permission, preparation and implementation of development plans and enforcement operations such as removal of encroachments and demolition of illegal structures.  Granting building/house Construction or addition/alteration permissions  Layout/subdivision plan approval  Issue of occupancy certificate  Issue of certified 27 Sri Y.Ramesh (I/C) Director, Urban Forestry Planning and development of Parks and Plantations including City level, Colony and Neighbourhood Parks, Traffic Islands and Central Media in Circle III, IV, VI and Secunderabad, Raising of Horticultural Nurseries, Procurement of Tree Guards, Water supply by Tankers, Colony Park Adoption Scheme, Film Shooting Permissions in Parks, Development and Maintenance of Parks. Urban Forestry, parks and Plantations, Annual Information Book on Urban Forestry & horticulture, Action Plans for Permission, Tree- Training Operations, Development and Maintenance.

28 Sri.P.Srinivasulu Project Director Project Director is working under the control of Commissioner, GHMC. Aasara helps the AASARA Senior Citizens to lead a healthy, peaceful and dignified life.

Chapter 4 Procedure Followed in Decision-making Process [Section 4 (1) (b) (iii)] 4.1 Describe the procedure followed in decision-making by the public authority.

Activity Description Decision-making process Designation of final decision-making authority Goal-setting & Planning Infrastructure capital Works relating to roads, a) Administrative sanction for works with estimated cost Commissioner drains, buildings, Street Lighting, Projects etc. below Rs.20.00 and their maintenance Lakhs b) Administrative sanction for works Standing Committee with estimated cost above 20 lakhs and below Rs.50.00 (C) Approval of tenders for the above works Commissioner Budgeting The Budget proposals for each Financial shall The Commissioner Shall consolidate the budget proposals of Corporation be prepared with the Corporation receipts, the Heads of Depts. grants, and assigned revenues from the Government. Recruitment/hiring of personnel Junior Commissioner Commissioner Assistant/Record Assistants and other Class IV Employees and outsourcing personnel

Chapter 5 Norms set for the Discharge of Functions [Section 4 (1) (b) (iv)]

5.1 Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services.

Sl.No. Function/Service Norms/Standards Time frame Reference of performance document prescribing the norms (citizen’s charter, Service charter etc.) Sanitation Norms/standards 24 Hours Citizen Charter of Lifting of Garbage prescribed by the 24 Hours the Corporation No Sweeping Competent Authority 24 Hours Removal of chocks/clogs in drains

Emergency operation Fallen trees trunks branches 4 to 8 Hours Building /wall collapse cases 4 to 8 Hours Removal of dead 12 Hours animals/Corpse Complaints of inundation 4 to 8 Hours Catching of rabid/ferocious 24 Hours dogs 10 days Catching of Stray Monkeys Birth & Death Certificates or Non availability certificates Issue of Birth & Death 3 Days Certificates & Non availability certificate 3 Days Inclusion / Correction of Name in birth certificate 1 Week Issue of Birth & Death Certificates incase of non institutions

Trade License Issue of Trade Licenses Within 15 days Renewel of Trade Licenses Within 15 days Action on complaints Within 3 days Roads Filling up pot holes Within 3 days Removal of obstruction on Within 3 days roads Road cutting permission Within 24 Hours

Rain Water Harvesting Blockage / Choke of Storm Within 24 Hours water drains Replacing of catch pit covers Within 3 days Removal of water stagnation Within 24 hours

Town Planning Grant of Individual Building Within 15 days Permission Grant of group housing Within 30 days scheme Grant of multistoreyed Within 30 days building Plot sub division approvals Within 30 days Layout permission Within 60 days Issue of occupancy certificate Within 15 days Issue of certified copies Within 15 days

Tax

Assessment Within 30 days

Within 30 days Settling tax complaint Within 30 days Vacancy remission

Extract of Assessment Within 3 days.

Mutation Within 30 days

Advertisement permission: fresh/renewal Within 30 days Chapter 6 Rules, Regulations, Instructions, Manual and Records for Discharging Functions [Section 4 (1) (b) (v) & (vi)]

6.1 Please provide list and gist of rules, regulations, instructions, manuals and records, held by public authority or under its control or used by its employees for discharging functions in the following format.

Sl. Description Gist of contents Price of No. publication if priced Rules & Regulations 1 The provisions and rules stipulated Contains general Nil in HMC Act 1965. conditions of service rules. Instructions 1 Government Orders / Memos / Job Contains Guidelines Nil Chart / Delegations Office Orders. and powers and functions of the Competent Authority / Government. Chapter 7 Categories of Documents held by the Public Authority under its Control [Section 4 (1) (b) v (i)] 7.1 Provide information about the official documents held by the public authority or under its control:

Sl. Category of Title of the document Designation and address of the No document custodian (held by / under the control of whom) 1 Municipal Act  Preliminary Joint Commissioner  Municipal Constitution – Municipal Authorities General Administration  Duties and powers of the municipal authorities; GHMC (H.O), Tank bund road, obligatory and discretionary Duties of the Hyd. Corporation  Local Government Service and Municipal Officers and Servants  Municipal Property  Borrowing Powers  Revenue and Expenditure  Municipal Taxation  Drains and Drainage Works  Water Supply  Regulation of Streets  Building Regulations  Special provisions relating to Development and Maintenance of Major Civic Infrastructure  Repealed by Section 61 of the Andhra Pradesh Urban Areas Development Act, 1975  Sanitary provisions  Vital statistics  Rules and Bye-laws  Offences and Penalties  Licensing of Surveyors and Plumbers  Procedure Licenses and Permissions  Appeal from certain orders  Control  Supplemental Provisions  Repeal of enactments

2 Annual  Municipal Secretariat A.C (Fin.) GHMC (H.O), Tank Administration  General Administration bund road, Hyd. Report  Election Branch  Legal Section  Finance & Accounts  Information Technology  Audit  Planning & Projects  Land Acquisition  Traffic & Transport  Health & Sanitation Wing  Engineering Wing  Urban Community Development  Vigilance & Enforcement  Play Grounds & Sports 3 Budget Book  Budgeting & Accounting Reforms A.C (Fin.) GHMC (H.O), Tank  Budget 2007-2008: At a Glance bund road, Hyd.  Revenue Receipts  Revenue Expenditure  Capital Receipts  Capital Expenditure  Loan Repayment, Advances & Deposits  Budget 2007-2008 : Highlights  Budget Tables

4 Subordinate  Ministerial Establishment Joint Commissioner, General Service Rules  Executive Establishment Administration 1966  Selection Authority GHMC (H.O), Tank bund road,  Reservation of Appointment Hyd.  Probation  Suspension, termination of Extension of probation  Extension of probation  Tests  Security  Seniority  Selection and non selection posts  Promotion and appointment by direct recruitment  Transfers  Relaxation of Rules 5 Citizen Chatter  Health & Sanitation Chief Public Relation Officer  Civic Infrastructure GHMC (H.O), Tank bund road,  Green City Hyd.  Town Planning  Property Tax  Urban Community Development &Services  Parishkruthi 6 Applications  Birth & Death Applications Service Center at Head Office and  Trade License Applications e-seva centers  Building Applications  Self Assessments formats 7 Extract Copies  Tender Schedules Chief Engineer, (M) Head Office  Building Plans Chief City Planner, Head Office  Resolutions Secretary, Head Office Chapter 8 Arrangement for Consultation with, or Representation by, the Members of the Public in relation to the Formation of policy or Implementation thereof [Section 4 (1) (b) (viii)]

8.1 Describe arrangements by the public authority to seek consultation/participation of public or its representatives for formation and implementation of policies?

Sl. Function/service Arrangements for Arrangements for No. consultation with consultation with or representation or representation of public in of public in relations with relations with policy formulation policy implementation 1 Maintenance of Colony parks. Conduct of After obtaining the meetings with the suggestions, for Residential Welfare policy making the Association / programmes are Voluntary implemented as per Organsiation to the rules. obtain their suggestions.

2 Pulse Polio Programme Motivating As per the campaigns and instructions of the advertisements in Government the media and news said porgramme is papers. being implemented in GHMC.

3. AASARA Programme Providing Innovative preference for the programme is Senior Citizens in initiated by GHMC. public places/GHMC service centers. Issue of ID Cards to Senior Citizens to avail the above facilities. Chapter 9 Boards, Councils, Committees and other Bodies constituted as part of Public Authority [Section 4 (1) (b) v (iii)]

9.1 Please provide information on boards, councils, committees and other bodies related to the public authority in the following format.

Name of Composition Powers & Functions Whether its Board, Meeting open to Council, Public / Minutes Committee, of its Meetings etc. accessible for Public Corporation Mayor, 150- Sanction of Major Projects, Yes, every meeting (General Body) Corporators, Major Policy decisions, shall be open to the Mayor will preside Works whose estimates public. But minutes of over the meetings. costing over 50.00 Lakhs, the meetings are not Annual Budget Estimates of accessible to the the Corporation, Naming of public. Roads and other public places, Introducing of levying taxes, fee, charges, etc. and revision of its rates, all establishment matters relating to the cadre of Superintendents and above, Introducing new schemes & measures (particularly on Health, Sanitation and other developmental activities) Formation of Rules, Bye- Laws, Guidelines, etc and to recommend to Govt., Municipal Funds to be expended out side the City, Leasing out of any immovable property of the Corporation, etc. Standing Mayor as the Ex- Works whose estimates No, meetings are not Committee, Officio Chairperson of costing between 20.00 Lakhs open to the public and GHMC the Standing and 50.00 Lakhs, Weekly the minutes of the Committee along with review of receipts and meetings are not the ten Members who expenditures of the accessible to the are also the Corporation, To recommend public. Chairpersons of ten the proposal of Annual Ward Committes. Budget Estimates/Naming of Roads and other public places/Introducing of levying taxes, fee, charges, etc. And revision of its rates to the Corporation, All establishments matters (including medical reimbursement) relating to the cadre of UDC’s or its equivalent posts, Recommending to the Corporation for introducing new schemes & measures (particularly on Health, Sanitation and other developmental activities), framing draft Rules, Bye- Laws, Guidelines, etc and to recommend to Corporation, Leasing out of any immovable property of the Corporation for a period between one year and three years, etc. Ward Ten Wards The Wards Committees are Yes, every meeting Committees Committees-each assigned with the functions shall be open to the Wards Committee of: public and the minutes consists of ten  Maintenance of of the meetings are Corporators of the sanitation. accessible to the Wards as fixed by the  Maintenance of public, any time. Govt. There is one Water Supply and Chairperson for every Drainage whatsoever Wards Committee duly they are under the elected from among control of the themselves. As such Corporation. there are ten Wards  Maintenance of Committee Street Lighting. Chairpersons in all  Maintenance of who will constitute a Roads. Standing Committee.  Maintenance of Parks and Playgrounds.  Maintenance of school buildings wherever they are under the control of the Corporation.  Review of revenue collection.  Preparation of Annual Draft Budget and forward to the Standing Committee for consideration. CHAPTER – 10

(Section 4 (1) b (x)) GREATER HYDERABAD MUNICIPAL CORPORATION

Commissioner & Special Officer

Name Designation Phone Number Email Id

Dr. Sameer Sarma I.A.S Commissioner 23224564 [email protected] Head Office Addl. Commissioners - Contact Details

Name Designation Phone Number Email Id

AC ( Housing & 23224824, [email protected], Sri. G.Rajendra Prasad, I.A.S Electrical) 9000911810 [email protected], Smt.Priya Darshini AC (UCD) 23220172, [email protected], 9701111604 [email protected] AC (Revenue, Works, Sri. K. Dhananjaya Reddy Heritage, P&P and 9849908692 [email protected], Co-ordination) 23224056, [email protected], 23224824, [email protected], Sri M.Rajeshwar Rao AC (IT) 9849905781, [email protected] 9866660417 AC (Transportation,PD 23226538, Sri. S.Subbarao, IRTS [email protected], MMTS, BRPS, Other 9959226582 Transportations,) [email protected], AC (Admin, Elections 23220080, Sri K.Sudhakar [email protected] & Legal) 9849905760 [email protected] 23220848, Sri. Dr. N. Satyanarayana AC (Finance) [email protected] 9849004504 AC (Health & 23222160, Sri. S. Aleem Basha [email protected] Sanitation) 9177701937 On deputation as Sri. K.Venkata Rami Reddy 23225361 [email protected] OSD to M(MA) AC (Parks,Sports & [email protected] Smt. P. Anuradha 9949994035 Advertisement [email protected] Zonal Commissioner's and Joint Commissioner's

Name Designation Phone Number Email Id

23322978, [email protected] Sri K Bhaskar I.A.S Zonal Commissioner (CZ) 9000994036, [email protected] 9959226581 27807321, [email protected] Smt. K.Siva Parvathi Zonal Commissioner (NZ) 9963550422 [email protected] 24043600, [email protected] Sri S.Rama Narayana Reddy Zonal Commissioner (EZ) 9000399942 [email protected] Sri M Bala Subramanyam 24500254, [email protected] Zonal Commissioner (SZ) Reddy 9704990978 [email protected] 23010062 [email protected] Sri P. Venkataram Reddy Zonal Commissioner (WZ) 9963550646 [email protected]

Sri P. Sai Kumar Joint Commissioner (Admn) 9704670174 [email protected]

Joint Commissioner Sri K.Ram Kishan (Electricals) Smt.S.Annapurna Joint Commissioner(EZ) Deputy Commissioner's

Circle Name of the Phone Name Mobile Email Id No Circle Number 27126068, 1 Kapra Sri V.Srinivas Goud 9949994039 [email protected] 27120363 2 Uppalkalan Sri M. Chalapathi 9849905903 27205393 [email protected] 24045519, L.B. Nagar, dc_lbnagar @ghmc.gov.in 3 Sri K Satyanarayana 9963550650 24045261 Gaddiannaram 24048209 [email protected] 4 Circle No.1 (old) Smt.A.V. Ramani 9849006064 24525841 [email protected]

5 Circle No.2 (old) Smt Nalini Padmavathi 9177701938 24525842 [email protected]

6 Rajendra Nagar Smt A. Vijayalakshmi 9849165982 24015269 [email protected] 23326975, 7 Circle No.4 (old) Sri. S. Maqbool Ahmed 9849062520 [email protected] 23314778

24740211, 8 Circle No.6 (old) Sri. Sai Sreekanth [email protected] 24740212 9989930610 9 Circle No.3 (old) Sri. C.N. Raghu Prasad 9849905901 24736912 [email protected] 23326976, 10 Circle No.5 (old) Sri N.Ravi kiran 9963550665 [email protected] 23315129 23010414, 11 Serilingampally-1 Sri G.Krishnaiah 9989930667 [email protected] 23011963 12 Serilingampally-2 Sri. E.D. Vijaya Raju 9989485886 23033164 [email protected] 08455- [email protected] Patancheru, Sri. D.Gopala Krishna 242360 13 9963552189 Ramachandrapuram Reddy 08455- [email protected] 240768 23707788, 14 Kukatpally Sri T.Sakala Reddy 9704678120 [email protected] 23707840 23085845, 15 Qutubullapur Sri L.Shyam Prasad 9849905904 [email protected] 23176116 16 Alwal Sri N.Amaraiah 9849905905 27971373 [email protected] 17 Malkajgiri Sri V.V. Manohar 9849905902 27052428 [email protected] Sri B.V. Gangadhar 18 Circle No.7 (old) 9849905907 27804012 [email protected] Reddy General Administration

Name Designation Phone No E-Mail ID 23221058, Sri M.Pardha Sarathy Chief Financial Advisor [email protected] 9963199984

Sri V. Balakrishna Financial Advisor 9000901935 [email protected]

Chief Examiner of Sri A. Prabhakar 9959094217 [email protected] Accounts 23224062, Sri Syed Niranjan Shah Examiner of Accounts [email protected] 9618880833 23227644, Sri.M.S.S.Somaraju Secretary [email protected] 9989930667 23226695, Sri N.Raghunath Rao LAO [email protected] 9849065429 23220394, Sri Malladi Krishnanand CPRO [email protected] 9959553218 23220394, Sri S.Pawan Kumar Naidu APRO [email protected] 9949994022 23225397, Sri Prem Raj Director of Sports [email protected] 9849006024 23221077, Sri. Pankaja CVO 9989930589 [email protected] A.E (Bldg. 23225397, Sri K.Venkata Narayana [email protected] Maintenance) 9701111524 23225397, Sri N. Samrat Ashok Advertisement Officer [email protected] 9704234311 23225397, Sri Narsing A.E (Advertisement) [email protected] 9704990960 Project Director, Sri P. Srinivasulu 9704456522 [email protected] AASARA Dy. Collector (Retd) Sri N. Narayana 9704601865 (Elections) Sri Ch. Shivalingaiah Estate Officer [email protected], ENGINEER -IN -CHIEF Dr. Engineer-In-Chief 23225267, 9959244408 [email protected] P.Panduranga Rao Sri P. Sarat Babu Dy.C.E 23225267, 9849004537 [email protected] Sri P. SE(Projects-1) 23223059, 9849039596 [email protected] Peetambara Rao Sri EE Circle-16 9959912577 [email protected] K.Venkateshwara Rao A.Laxmaiah EE Division-10 Sri G.V. Ramesh EE PD-II 24746138, 9704990961 [email protected] Kumar Sri R. Narendra EE PD-III 24602341, 9989930650 [email protected] Rao Sri C. Vinod EE PD-IV 23261330, 9849906746 [email protected] Kumar Sri Shivaraj EE (T & T) -1 9989930512 Sri G.V. Ramesh EE (T & T) -2 24746138, 9704990961 Kumar Sri K. Janardhan EE, Housing (R.R) 9959912214 Reddy Sri. Uma EE Housing (Hyd) 9704456514 Maheshwar Rao Sri R.Sridhar S.E.(Projects-II) 9849006071 [email protected] Sri Dharma SE (Irrigation), 27536232, 9849014759 [email protected] HL&WBMC Sri Kiran Kumar EE (Irrigation), 27537092, 9989930594 [email protected] HSLD Sri J.Venkat Ram EE (NTD) 9849643079 - Reddy Sri Ravindra EE (SWD) 9989930408 - Raju CHIEF ENGINEER Sri Dhan Singh Chief Engineer 23220418, 9849038709 [email protected] (Maintenance) Smt P. Saroja Dy.CE 23220418, 9000017849 [email protected] Rani (Maintenance) Sri P.Mohd.Abdul S E - I (South & 23222342, 9849352700 [email protected] Rahiman East) Sri K. Sudershan SE - II (Central) 23220116, 9849006072 [email protected] Sri Ankayya SE - III 9618109618 [email protected] Sri M.A Sukhoor SE-QCC 27970500, 9849165974 Sri Syed Zaheer EE-Div-1 24525941, 9849028594 [email protected] Hashmi Sri R Narendra EE-Div-2 24525709, 9989930650 [email protected] Rao Sri Mohan Singh EE-Div-3 24414131, 9849906743 [email protected] Sri Asif Ali EE-Div-4 24736940, 9849004571 [email protected] Sri C.Vinod EE-Div-5 24736940, 9849006028 [email protected] Kumar Sri M A Hameed EE-Div-6 & Stores 24740213 24742539 [email protected] & CPP, (Bldg. (Stores), Maintenance) 9849171159 Sri M. Devanand EE-Div-7 23314878, 9849906774 [email protected] Sri M.A.Quddus EE-Div-8 23394352, 9849906780 [email protected] Sri E.R. Krishna EE-Div-9 23314381, 9704678122 [email protected] Sri K EE-Div-10 23394129, 9849006045 [email protected] Venkateshwar Rao Sri Balmuni EE-Div-11 27803321, 9963550608 [email protected] Sri V.S. Mohan EE-Div-12 27804012, 9849078948 [email protected] SURROUNDING MUNICIPALITIES EE'S Sri Md. Hussain EE-L.B. Nagar 24045519, 9849906735 [email protected] Sri Syed Zaheer EE-Gaddiannaram 24048209, 9849028594 [email protected] Hashmi Sri D.yadagiri EE-Uppal Kalan 27205323, 9989930423 [email protected] Sri G. Chinna EE-Malkajgiri 27052478, 9177701927 [email protected] Reddy Sri C.Vinod EE-Kapra 27120363, 9849054407 [email protected] Kumar Sri D S Lateef EE-Qutubullapur 27970500, 9989930396 [email protected] Sri Hafeez Khan EE-Alwal 23170303, 9866577126 [email protected] Sri Jayaprakash EE-Kukatpally 23707788, 9866305342 [email protected] Sri MD. Osman EE-Serilingampalli-I 23011963, 9849165980 [email protected] Sri A. Ramesh EE-Serilingampalli- 9959442440 [email protected] Gupta II Sri Mohd.Younus EE-Rajendranagar 24001859, 9989930600 [email protected] Ali Sri K.V.Ram EE- 08455242360 [email protected] Prasad Ramachandrapuram 08455240768, EE-Patancheru [email protected] 9989930417 Sri S.Praveen EE-Major Roads 9000554765 Chandra

Health Wing

Name Designation Phone No E-Mail id 23223655, Dr. M.Jaya Ram CMOH [email protected] 9849006074

Sudarshan SS-Circle-I (Kapra) 9849908283 [email protected]

Sri. Dr. Rafi AMOH-Circle-II (Uppal) 9885791075 [email protected]

AMOH-Circle-III (L.B. Dr.M. Manohar 9000601032 [email protected] Nagar)

Dr.G. Vijaya Kumar AMOH-Circle-IV 9849004510 [email protected]

Dr P. Amrutha Rao AMOH- Circle - V 9989930653 [email protected]

AMOH- Circle - VI Dr.K. Swamy 9959667101 [email protected] (Rajendra Nagar) Dr.Aizaz Khasim AMOH- Circle - VII 9000102287 [email protected]

Dr.M. Ganesh AMOH-Circle-VIII 9849006042 [email protected] Dr.S.A.M. Quadri AMOH-Circle-IX 9849006053 [email protected]

Dr M. Shiva Kumar AMOH-Circle-X 9000994033 [email protected]

Dr.Venkata Ravana AMOH-Circle - XI 9652222508 [email protected]

Dr.P.D.Kiran AMOH-Circle - XII 9849395043 [email protected]

Sri. Jalandhar Reddy SS-Circle - XIII 9676671447 [email protected]

Dr.M.S. AMOH- Circle - XIV 9849006083 [email protected] Madhusudhan Rao Dr. T. Damodhar AMOH- Circle-XV 9000601031 [email protected] Smt. Radha SS-Circle-XVI 9849908069 [email protected] Mahalaxmi Dr. C. Chandra Kala AMOH-Circle-XVII 9989930606 [email protected] Dr. Sermista AMOH-Circle-XVIII 9701230005 [email protected] Sri Srinivas Rao, Statistical Officer 9989930444 Circle-1 to 9 Sri N.V.S. Ramana Murthy, Circle-10 to Statistical Officer 9963550436 18

Sri. Ashwini Kumar SE (SWM & Transport) 9849006023

Sri. D. Sudhakar DyEE (SWM) 9989930390 [email protected] Sri.Samson DyEE (SWM) 9989930632

Sri. K. Soma AE (SWM) 9908014308 Sankara Rao

Transport Section

Sri A. Ashwini 24528941, Chief Transport Officer [email protected] Kumar 9849006023

Sri. B. Veera Pratap Dy.EE - Malakpet 9177229976

27534289, Sri. Anil Raj Dy.EE - Kavadiguda 9989930374

Sri. B. Sahadev Dy.EE - Khairatabad 9849906787

Sri.P. Nanda Kishore AEE - Malakpet 9989930431

Sri. K. V.Ranga Rao AEE - Malakpet 9704890677

Sri. Sri Ramulu AE - Khairatabad 9908014307

Veterinary Section

Dr. P.Venkateswara 23220506, Chief Veterinary Officer [email protected] Reddy 9849006013 Dr. M. Kiran Kumar Asst. Director (East) 9989094469 Dr. Abdul Wakil Asst. Director (West) 9000901937 - Dr. L. Goverdhan Asst. Director, Dog & 24617017, - Reddy Pig Complaints (North) 9704456520 Dr. Sukunandan Asst. Director (South) 9989930359 - Reddy Asst. Director, Monkey Dr. J.D. Wilson Complaints (Central 9704456521 - Zone) Dr. K.Chakrapani Veterinary Officer 9989930358 - Reddy (South) Veterinary Officer Dr. Radhakrishnaiah 9989094470 - (West Zone) Dr. P.Rama Krishna Veterinary Officer (East 9989930357 - Rao Zone, Circle-1&3) Veterinary Officer (East Dr. V. Pawan Kumar 9441086946 - Zone, Circle-2) Veterinary Officer Dr. M.A.Sajid 9989930356 - (Central Zone) Veterinary Officer Dr. T.Srinivas Reddy (North Zone) & Flying 9989930397 - sqad Dr. Y. Sadguna Devi Veterinary Officer (HO) 9178304941 9848084007, Cattle Complaint 9848958799 9866065228, Monkey Complaint 9866609242 CUC Dead animals 9440448158, Lifting 9989971569 Dog Ssquad 24617017

Urban Malaria Scheme Section

23264087, Sri R. Ratna Joseph Chief Entomologist [email protected] 9849014758 Sr.Entomologist (UMS Sri P. Santosh 9849398635 - City) Sr.Entomologist (UMS Sri E. Nagaiah 9849398669 - Musheerabad) Sr.Entomologist (UMS Sri Bhikshapathi 9849316125 Chaderghat)

Town Planning Wing

Name Designation Phone No E-Mail ID Sri. G.V.Raghu Chief City Planner 23220438, 9849009127 [email protected] Director of (HNC) & Sri Syed Muzaffar Hussain Chief City Planner 23224834, 9849004503 [email protected] (SZ) Sri Satish Chandra Director of (HNC)

Sri K. Srinivas Rao Sr.Architect Planner 9963550510 Smt. Bhagyavathi City Planner (HO) 9866233390 [email protected] Sri S. Balakrishna Addl. C C P 23228878, 9849006016 [email protected] Sri P.Dayanand Addl.TP (East Zone) 9849090797 I/c City Sri L. Bikshapathy 9849001378 Planner(HNC) City Planner(LRS) Sri Y. Venkatapathi Reddy 9849664199 [email protected] North Zone) I/c City Sri K. Srinivas Rao 9963550510 [email protected] Planner(South Zone) City Planner (Central Sri V. Ramudu 27804012, 9849006059 [email protected] Zone) I/c ACP-HO & I/c Sri. Amruth Kumar 9949994006 Sy. Officer Smt. Sharadambha I/c ACP-HO (HNC) 9949994005

Smt. A. Usha Rani I/c ACP-HO 9949994004

Sri. K. Narsing Rao A C P -1- Kapra 27120363, 9866522713 A C P -2- Uppal Sri. P. Mahender 27202393, 9849906760 Kalan A C P -3- L.B. Nagar Sri. Ramesh Babu 9866103165 & Gaddiannaram Sri Sundararamaiah A C P - 4 24525198, 9849908273 [email protected] Sri Sahas A C P - 5 24525338, 9704990962 [email protected] A C P - 6 - Rajendra Sri. R. Venkat Reddy 9849907734 Nagar Sri Sambaiah A C P - 7 23314778, 9849906452 [email protected] Sri Nageshwara Rao A C P - 8 24742863, 9989930625 [email protected] Sri Sadanandam A C P - 9 24736912, 9963333780 [email protected] Sri. Madhusudhan A C P - 10 23314954, 9000554770 [email protected] Sri K.V. Ranga Raju A C P - 10 9701230009 A C P - 11 - Sri. Chandrasekhar Serilingampally 9704601855 (South) I/c A C P - 12 - Sri. Christopher Raju Serilingampally 9848288106 (North) A C P - 13 - R.C Sri. Christopher Raju Puram & 9848288106 Patancheruvu A C P -14 - Sri. Khalid Sarwar 9849006049 Kukatpally A C P -15 – Sri. Rajeshwar Rao 9849906766 Qutbullapur Sri. Sami A C P -16 - Alwal 9949994009 A C P -17 – Sri. Farooq Ahmed 9849743611 Malkajgiri Ashok Kumar A C P – 18 9989930615

Urban Forestry Division and Horticulture wing

Name Designation Phone No E-Mail ID Director, Urban Forestry 23220812, Sri Y. Ramesh [email protected] (incharge) 9849028506 Dy. Director, Urban Forestry Sri. Y.Ramesh 9989930479 (Central Zone) Dy. Director, Urban Forestry Sri.V.Linga Rao 9989930492 (West Zone) Asst. Director of Horticulturist, 27674714, Sri. Md. Nayeem Khan Div-I, Central Zone (Indira Park) [email protected] 9989930499 Cir-7,8 & 9. Asst. Director of Horticulturist, 24045519, Sri. A. Prem Singh [email protected] Div-III, East Zone (Kapra, Uppal, 9704670173 LB Nagar) Asst. Director of Horticulturist, 27707557, Smt. Bhagya Lakshmi Div-II, North Zone( Malkajgiri, 9989930490 Quthubullapur, Alwal & Cir-18). Sri. D. Nagi Reddy Horticulture Officer - I 9989930504 Horticultural Officer, Circle-VII, 23395295, Smt J. Aruna [email protected] LB Nagar. 9989930500 Horticultural Officer, Alwal, 27707557, Sri. K. Jaya Raj Malkajgiri 9989930496 Horticultural Officer, Q.Pur, 27707557, Sri. B. Laiq Ahmed Circle-18. 9989930652 24045519, Smt.Aruna Jyothi Horticulture Officer (Circle-VII) 9704456428 Sri. C.Sridhar Rao Forest Range Officer 9989930485 Sri. A. Venkateshwarlu Forest Range Officer 9989094474 Sri. V. Mohan Forest Range Officer 9989930483 Sri. S.M.Ghulam Hussain Project Officer (UCD) Sri. V. Vishnu Vardhan Forest Section Officer 9989930487 Reddy Electrical Wing

Name Designation Phone No E-Mail ID I/C Sri L. Pandya 9989930657 [email protected] S.E(Electrical) Sri M.M. Gurulinga Dy EE 9704670167 [email protected] Charyulu Sri Poorna Chandra A.E (Tech.) 9989930381 Mohan (Electrical) A.E (Tech.) Sri Gopal 9989930647 (Electrical) QUALITY CONTROL (ELECTRICAL) Sri Chandra Shekar E.E (H.O) 9959442432 [email protected] Sri O. Siva Ramulu Dy.EE (CZ, SZ) 9959442435 [email protected] Sri T. Garuthmonth Dy.EE (WZ, NZ, 9959912205 [email protected] Raju EZ) Sri K.Srikanth Asst. EE (SZ) 9704670183 Sri G.Dathaji Rao Asst. EE (CZ) 9989930373 Sri T.V. Nagendar Asst. Engineer 9959226642 Kumar (NZ) Sri K.V.V. Bapanna Asst. Engineer 9704670179 (WZ) Asst. Engineer Sri K. Srikanth 9704670183 (CZ) Asst. Engineer Sri K. Kishore Kumar 9704670164 (EZ) CENTRAL ZONE (ELECTRICAL) Sri L. Pandya EE (CZ) 9989930657 [email protected] Dy.EE (Mahedi Patnam, Sri O. Shivaram Golconda, 9959442435 [email protected] Shivaramulu Karwan, Seetharam Bagh) Dy.EE (Sanath Nagar, Yella Sri V. Sree Ramulu 9704670181 [email protected] Reddy Guda Package) Dy.EE Sri K.B.S. Kumar 9959442436 [email protected] (Khairatabad) Dy.EE Sri M. Sanjay Kumar (Musheerabad, 9959442431 [email protected] Bharkathpura) Asst. EE (RTC 'X' Road, Vidya Sri K. Mahesh Kumar 9989930200 Nagar, Ashok Nagar) Asst. EE Sri Ch. Srinivas (Golconda, 9959442434 Langarhouse) Sri Ashok Rao Asst. EE 9989930382 (Golnaka, Bharkathpura) Asst. Engineer Sri V. Krishnappa 9704670165 (Abids Package) Asst. Engineer (Sanath Nagar, Sri Shantha Kumar 9000701345 Yella Reddy Guda Package) Asst. Engineer Sri K.B.B.S.P. (Banjara Hills, 9989930508 Eswara Rao Jubilihills, Film Nagar) Sri Shaik Apsar Asst. Engineer 9989930467 Basha (AC Guards) Asst. Engineer (Mehdipatnam, Sri G. Yadaiah Karwan, 9959226643 Rethubowli, Seetharam bagh) Asst. Engineer (Nacharam, Sri N. Prem Kumar 9866233375 Yousuf Guda,Ameerpet) Asst. Engineer Sri Raghavendra (GreenLands 9959226643 Gupta package) WEST ZONE (ELECTRICAL) Sri B. Murali Krishna EE (WZ) 9704670176 [email protected] Sri K. Rambabu Dy.EE 9704670177 [email protected] (Serilingam Pally-I) Dy.EE Sri P.R. John 9959912209 [email protected] (Kukatpally) Dy.EE Sri K. Prasad Rao (Serilingam 9989930515 [email protected] Pally-II) Asst. EE Sri D. Nagaraja Rao (Serilingam 9989930668 Pally-II) Asst. EE Sri. K. Janardhan 9959226567 (Kukatpally) Asst. EE Sri M.J.M. Ravi (Patancheru, 9701230006 Kumar Ramachandra Puram) Asst. Engineer Sri M.K. Raja Shekar (Kukatpally) 9963590457

Asst. Engineer (Kukatpally Circle Sri N. Naveen Reddy 9704670166 ward No. 1-9 and 24 to 34) Asst. Engineer Sri C. Niranjan (Serilingam 9704670178 Reddy Pally-I) Asst. Engineer Sri Sai Ram 9704670172 (A.E. Technical) NORTH ZONE (ELECTRICAL) Sri B. Madhuleti EE (NZ) 9704990950 [email protected] Dy.EE Sri D. Koteswara rao 9989930616 [email protected] (Qutbullapur) Dy.EE (Alwal, Sri B. Maheshwar 9704456840 [email protected] Padmarao Nagar) Sri B. Krishna Dy.EE (Alwal) 9959442437 [email protected] Asst. EE (Alwal) Sri T. Prasad 9989930430

Asst. Engineer Sri Kishan Lal (Pardise, 9701110127 Greenlands) Sri A.G. Asst. Engineer ( 9959912579 Nagabushanam Padmarao Nagar) Asst. Engineer Sri Vinayak Rathode 9989930649 (Malkajgiri) Asst. Engineer Sri N. Sreedhar 9704670162 (Marredpally) Asst. Engineer Sri B. Charan Singh (Qutbullapur 9704990977 East) Asst. Engineer Sri. B. Gopalu 9989930647 (A.E. Technical) SOUTH ZONE (ELECTRICAL) Sri P. Brahman EE (SZ) 9704456844 [email protected] Dy.EE (Santhosh Sri T.H.K.S. Nagar, 9989923746 [email protected] Kameshwara Rao Yakuthpura, Chanchal Guda) Dy.EE (Chatrinaka, Falaknuma, Chandryana Sri G. Yellapa 9704234316 [email protected] Gutta, Charminar, Chandulal Baradari) Dy.EE (Rajendra Sri D. Ram Das 9704601867 [email protected] Nagar) Asst. EE (Charminar, Sri K. Pavan Kumar 9989930364 Chandulal Baradari) Asst. EE Sri E. Ambedkar (Rajendra Nagar) 9989930672

Asst. EE Sri K.B.S.B. (Chanchal Guda, 9959442438 Chowdary Asmangad) Asst. Engineer Sri G. Govinda Rao 9959442303 (A.E. Technical) Asst. Engineer Sri P. Srinivasulu (Falaknuma 9959094215 Package) Asst. Engineer (Chatrinaka, Sri M.B. Ravi Kumar 9989930605 Chandryana Gutta) Sri P. Siva Prasad Asst. Engineer 9704601853 (Santhosh Nagar, Yakuthpura) EAST ZONE (ELECTRICAL) Sri I.Srinath EE (EZ) 9989930629 [email protected] Sri B. Rama Murthy Dy. EE (Kapra) 9704456524 [email protected] Dy.EE (L.B. Sri G.Mohan 9959912213 [email protected] Nagar) Sri B. Naveen Kumar Dy.EE (Uppal) 9989930629 [email protected] Sri R.V. Krishna Asst. EE (Kapra) 9963550666 Mohan Asst. Engineer Sri K. Ravi Bushan 9704670175 (Kapra Circle) Asst. Engineer (L.B. Nagar, Sri M. Ashok Kumar 9985317292 Gaddiannaram Area) Asst. Engineer Sri K.Rajanna 9989930406 (L.B. Nagar) Asst. Engineer Sri (Uppal, 9704990979 K.V.V.Satyanarayana Ramanthapur, Absiguda) Asst. Engineer Sri R. Srinivas Reddy (East Zone / A.E. 9989812238 Technical) UCD Wing

Name Designation Phone No E-Mail ID Smt K.R.S. Laxmi Devi Project Officer (HO & WZ) 9704678128 Sri M. Ramakrishna Rao DPO 9959442300 Sri Ch. Janardhan Reddy CDO 9989930370 Sri A.V. Raj Kumar Slum Development Officer 9849231303 27120363, Smt. Nirupama TPO-Circle-1-Kapra 9849907704 Smt. Laxmi TPO-Circle-2-Uppal 27205393 24045519, Smt Shyamala TPO-Circle-3-L.B. Nagar 9849907652 Sri K. Surya Shoban PO-Head Office 24525841, Sri. Somaiah PO-Circle-4-(Ex-MCH-1) 9989922091 24525842, Sri A.S.M.Dawood Shah Dy.PO-Circle-5-(Ex-MCH-2) 9247601208 TPO-Circle-6-Rajendra 24015264, Sri Srinivasulu Nagar 9866699401 Sri G. Narsimhulu Dy.PO-Circle-7-(Ex-MCH-4) 9989930465 Sri Anantha Reddy Dy.PO-Circle-8-(Ex-MCH-6) 9989930365 Sri P. Praveen Kumar Dy.PO-Circle-9-(Ex-MCH-3) 9959552460 Smt K.R.S. Laxmi Devi PO-Circle-10-(Ex-MCH-5) 9704678128 TPO-Circle-11- 23011963, Sri B. Venkata Kishan Rao Serilingampally-1 9704345025 TPO-Circle-12- Sri K. Somanarasaiah 9849907732 Serilingampally-2 Sri Madhusudhan Reddy PRP-Circle-13-R.C.Puram & 9391912869 Patancheru Sri Prabhakar TPO-Circle-14-Kukatpally 9849907675 Sri N. Ramraju TPO-Circle-15-Qutbullapur 9849907648 Smt G. Vaidehi TPO-Circle-16-Alwal 9989093943 Sri A. Nageswar TPO-Circle-17-Malkajgiri 9849907712 Dy.PO-Circle-18-(Ex-MCH- Sri. K. Kumar 9989930478 7)

Address of all Municipalities

Name of the Circle Address Phone No Municipality DEPUTY COMMISSIONER OFFICE GHMC KAPRA, DAE 1 KAPRA 27126068, 27120363 COLONY, KAMALA NAGAR, KAPRA - 500062. 2 UPPAL KALAN COMMISSIONER UPPAL KALAN M C H, UPPAL KALAN 27202393 MUNICIPALITY, UPPAL CROSS ROAD, HYDERABAD - 500039 COMMISSIONER LB NAGAR MUNICIPALITY, NR MRO OFF.SAROORNAGAR VENKATESWARA NAGAR, L.B.NAGAR 24045519, 24045261 NEWLYCONSTRUCTIED GHMC OFFICE, HYDERABAD - 500035 3 MUNICIPAL COMMISSIONER (GADDIANNARAM) , H NO 23- 30/1 KRISHNAVENI NAGAR, GADDIANNARAM 24048209 MUNCIPAL OFFICE BUILDING, R R DIST, HYDERABAD - 500068. DEPUTY COMMISSIONER OFFICE, EXECUTIVE OFFICER, 4 RAJENDRA NAGAR 24015264 GRAM PANCHAYATI R.C.PURAM, HYDARABAD- 500032. DEPUTY COMMISSIONER CIRCLE NO. 1, SARDARMAHAL, 5 CIRCLE - I 24525841 CHARMINAR, HYDERABAD - 500002. DEPUTY COMMISSIONER CIRCLE NO. 2, SARDARMAHAL, 6 CIRCLE - II 24525842 CHARMINAR, HYDERABAD - 500002. DEPUTY COMMISSIONER CIRCLE NO. 3, MCH PARKING 7 CIRCLE - III 24736912 COMPLEX, 6TH FLOOR, ABIDS, HYDERABAD - 500001. DEPUTY COMMISSIONER CIRCLE NO. 4, KHAIRATABAD, 8 CIRCLE - IV 23326975 HYDERABAD. DEPUTY COMMISSIONER CIRCLE NO. 5, KHAIRATABAD, 9 CIRCLE - V 23326976 HYDERABAD. DEPUTY COMMISSIONER CIRCLE NO. 6, MCH PARKING 10 CIRCLE - VI 24740212 COMPLEX, 4TH FLOOR, ABIDS, HYDERABAD - 500001. COMMISSIONER MUNICIPAL OFFICE, SY NO 25A, SERILINGAMPALLY, MUNICIPAL OFFICE, NR MANDAL 11 SERILINGAMPALLY - I 23011963 REVENUE OFFICE, MUNICIPALITY, R R DT, HYDERABAD - 500032, COMMISSIONER MUNICIPAL OFFICE, SY NO 25 A, 12 SERILINGAMPALLY - II SERILINGAMPALLY, MUNICIPAL OFFICE, NR E-SEBA 23033162/3/4 CENTER, MUNICIPALITY, R R DT, HYDERABAD - 500032. DEPUTY COMMISSIONER OFFICE, GHMC PATANCHERU 13 PATANCHERU 08455-242360 CIRCLE, NEAR BY POST OFFICE PATANCHERU -502319. DEPUTY COMMISSIONER OFFICE GHMC RAMA CHANDRA 08455-240768, RAMCHANDRAPURAM, NEAR BY ZP HIGH SCHOOL, PIN PURAM 285944 500032. COMMISSIONER KUKATPALLY, JANATHANAGAR, 14 KUKATPALLY 23707788 MOOSAPET, KUKATPALLY MUNICIPAL OFFICE, HYDERABAD. COMMISSIONER ALWAL MUNCIPALITY , 15 ALWAL MUNCIPALITY ALWAL, NEAR BALAJI TEMPLE, 27970500 SECUNDERABAD - 500010. MUNICIPAL COMMISSIONER, HMT RD CHINTHAL, 16 QUTUBULLAPUR 23085845, 23176116 MUNICIPAL OFFICE, HYDERABAD 500055. DEPUTY COMMISSIONER OFFICE GHMC MALKAJGIRI, 17 MALKAJGIRI 27052428, 27063113 NEARBY AYAPPA SWAMY TEMPLE GITA NAGAR 500047. ADDITIONAL COMMISSIONER, S.P ROAD, SEC'BAD 18 CIRCLE - VII 27804022 DIVISION, GENERAL BRANCH, SEC'BAD - 500003.

Zonal Officers LB NAGAR MUNICIPALITY, NR MRO OFF.SAROORNAGAR VENKATESWARA East Zone NAGAR South Zone DEPUTY COMMISSIONER ,SARDARMAHAL, CHARMINAR Central Zone DEPUTY COMMISSIONER , KHAIRATABAD COMMISSIONER MUNICIPAL OFFICE, SY NO 25A, SERILINGAMPALLY, West Zone MUNICIPAL OFFICE, NR MANDAL REVENUE OFFICE, MUNICIPALITY North Zone OPP.ST.ANNA'S SCHOOL, SD ROAD,SECUNDERABAD

Chapter 11 Monthly Remuneration received by Officers and Employees including the system of Compensation as provided in Regulations (Section 4 (1) (b) (x) ) 11.1 Provide information on remuneration and compensation structure for officers and employees in the following format:

Sl.No. Designation Monthly Remuneration System of compensation to Determine including its composition Remuneration as given in regulation

Honorarium is being paid to the As per G.O.Ms.No.126, dtd:06.02.2008 1 Non- Officials of the Corporation Non- Officials for their conveyance remuneration is paying as below: for attending the meetings of the Corporation as fixed by the Govt. H.W.Mayor : Rs.14000/- per month from time to time At present: Dy.Mayor : Rs. 8000/- per month Corporators : Rs. 4000/- per month Chapter 12 Budget Allocated to Each Agency including Plans etc [Section 4 (1) (b) (xi)]

12.1 Provide information about the details of the plans, programmes and schemes undertaken by the public authority for each agency.

Sl Agency Plan/program/ Expected Outcomes Report on No. Scheme/project/ disbursements made or Activity/Purpose where such details are For which budget available (web site, is allocated reports, notice board etc) 1 GHMC JNNURM Urban infrastructure E.N.C. such as roads, bridges, storm water, drainage etc 3 GHMC Mega city Urban infrastructure A.C. (Works)

4 GHMC UNDP Urban slum A.C.(UCD) Development 5 GHMC Other Scheme Urban infrastructure A.C.(UCD) and U.C.D Chapter 13 Manner of Execution of Subsidy Programmes [Section 4 (1) (b) (xii)]

13.1 Describe the activities / programmes / schemes being implemented by the public authority for which subsidy is provided.

GHMC & MEPMA (Mission for Elimination of Poverty in Municipal Areas) have come together for this urban development programme to improve livelihood for the poor and unemployed youth. To achieve this, the Urban Community Development Cell and MEPMA have associated with various training institutes of Dr.Reddy’s Foundation, NAC, KIMS, Polytechnic Colleges, Dept. of Textiles and Rajiv Gem Park to identity economically backward and eligible youth in all municipal circles through road shows and meetings. The objective of this programme will be to impart Placement Linked Training and help them get employment in production, service and business sectors.

DIRECT PLACEMENT THROUGH JOB MELAS

GHMC-Urban Community Development, Livelihood cell conducts job Melas in all 8 circles of GHMC for the unemployed urban youth of twin cities. This is intended to direct placement and impart placement linked training for the youth to enhance their skills and get them better job opportunities. The following well known organizations have participated in the job Melas for recruitment of their human resources – TATA Indicom, Eureka Forbes, LIC, ICICI, Shri Ram Chits, Margadarshi Pvt. Ltd, Eenadu, TATA Motors, India Infoline etc. The job categories comprise Tele callers, DTP operators, Help Desk, Reception, Financial Advisor, Management Trainees, Marketing Executives, Field staff and other. Selected candidates are given remuneration ranging from Rs.4000 to Rs.30000 based on their qualifications and experience.

URBAN RESOURCE CENTERS

In the first phase, 6 Urban Resource Centers have been established. Some more resource centers will be established in the near future. These resource centers are being utilized for UPADHI training and training programmes for members of Self Help Groups.

1. Khilwath Community Hall, Mothi Nagar, Charminar 2. Community Hall, Nehru Park, Sanath Nagar 3. PMN School Premises, Venkatapuram, Alwal 4. E-Seva Building, Ward Office, Kukatpally 5. Ambedkar Bhavan, Bombay Colony, R.C.Puram 6. Sports Complex, Amberpet.

Formation & Strengthening of Self Help Groups

INTRODUCTION

GHMC identified lakhs of urban women who are victims of vicious circle of poverty and vulnerable social, economical and also in other sphere of life. With an aim to help these women, GHMC has come out with the concept of Self Help Groups, through which women are empowered towards social and economical sustainable development. The ultimate aim of this program is to constitute these groups at slum level, circle level and city level federations which can sustain on their own.

VISION

To provide all urban poor families an improved quality of life by accessing services from all departments through their own self reliant and self reliant and self managed institutions.

MISSION

To enable the urban poor, particularly the poorest of the poor, to eliminate urban poverty and vulnerability in a holistic approach and improve their quality of life through self reliant & economically sustainable institutions in urban areas. OBJECTIVE

To promote, strengthen and nurture self-sustainable institutions of the poor and through them, address all poverty issues like access to credit, financial freedom, health, disability and vulnerability.

STRATEGY

1. Establishing sensitive support mechanism to all BPL families of the city. 2. Women who wish to be part of the group shall identity 15 members amongst themselves. 3. Every group shall be identified by a name and two capable persons as their leaders 4. Members of the group, name of the group, leaders details, need to be decided by a meeting and have to be adhered to. 5. Opening of the bank account needs to be decided by group meeting. 6. Duplicate copies of documents related to the above points along with triplicate copies of photos of the two leaders are required to open a bank account. 7. Both the leaders of the group are to be present for opening of the bank account. 8. The GHMC has a permanent tie up with the State Bank of India, SBH and Indian Bank for this venture. 9. Facilitating formation of federations at the slum level, in 1,487 slums, circle level federations and GHMC level federation. 10. Taking up any program that empowers the poor and addresses various issues related to poverty elimination and human development. 11. Identifying and training active volunteers @ one per slum or 50 groups.

SHGS FORMATION

A collective group of 12-15 poor women of the same locality and homogeneous families who are socially and economically deprived form Self Help Groups. They conduct weekly meetings to discuss their financial and social issues to improve their quality of life and take up savings and credit activities. They also maintain records of their group financial transactions to enable themselves and their households to increase their income, thereby ensuring economic security and better livelihoods.

PAVALA VADDI

Through the novel Pavala Vaddi scheme, the Government intends to reduce the interest burden, bring the poor out of the clutches of money lenders and encourage repayment which, in turn, would make the programme sustainable. Self Help Groups (SHGs) have to initially pay the loan installment to the concerned banks promptly. The interest incentive with respect to active loans will be released to the groups once in six months. This is duly recorded, and recommended by the concerned banker, based on the loan repayment performance. The interest subsidy will be adjusted to the account of SHGs directly through banks.

JANASHREE BHEEA YOJANA (JBY)

With the assistance of JBY of LIC, 23,756 women have been covered during the year 2007-08. It is proposed to extend this facility to all the group members along with their spouses under the JBY and other group insurance.

ACHIEVEMENTS / NEW INITIATIVES

36,664 SHG Groups covering 5,10,524 BPL families and 20,00,000 BPL population Rs.98.00 Crores of Bank Linkage sanctioned to 13,268 Groups Rs.108.04 Lakhs of Pavala Vaddi sanctioned to 5,642 Groups No Frill Accounts for Self Help Groups Direct Credit of Loan amount to Pass Books State Bank of India, State Bank of Hyderabad and Indian Bank have been identified as specialized banks. 78 SBH Branches have been short listed for exclusive operating of SHG Bank Accounts. 1600 CRP’s identified and 4-7 training programmes in different phases conducted for CRP’s on formation and strengthening of SHG’s. 400 Paralegal workers who were already trained and working in Family Counseling Centres 1,051 Slums SHG saturated out 1,487 1,051 Slum Level Federations formed Three Circle Level Federations formed (L.B., Nagar, Kapra and Uppal) Six Urban Resource Centres started and functioning For the current year (2008-09), budget allocation under infrastructure works is Rs.1,034 Crores. Online monitoring system introduced for effective supervision.

AASARA (Equals Rights and Dignity for Elders) About AASARA

Aasara (Senior Citizens Welfare Programme) has started functioning from 30th August, 2007. Inaugurated Aasara Call Centre – 1253 to extend the services to the Senior Citizens and to provide a sustainable organizations of their own to evolve suitable processes. The Call Centre is functioning with the support of Help Age India as a nodal agency. 26,100 Identity cum Privilege cards are issued to the senior citizens Numbers of Camps are going on all over the city, including interior places and slum areas for health check up, eye testing, Supply of spectacle, Wheel Chairs etc. Chapter 14 Particulars of Recipients of Concession, Permits or Authorization Granted by the Public Authority [Section 4 (1) (b) (xiii)]

DIRECT PLACEMENT THROUGH JOB MELAS

URBAN RESOURCE CENTERS

Formation & Strengthening of Self Help Groups

INTRODUCTION

VISION

To provide all urban poor families an improved quality of life by accessing services from all departments through their own self reliant and self reliant and self managed institutions. MISSION

STRATEGY

SHGS FORMATION

PAVALA VADDI

JANASHREE BHEEA YOJANA (JBY)

ACHIEVEMENTS / NEW INITIATIVES 36,664 SHG Groups covering 5,10,524 BPL families and 20,00,000 BPL population Rs.98.00 Crores of Bank Linkage sanctioned to 13,268 Groups Rs.108.04 Lakhs of Pavala Vaddi sanctioned to 5,642 Groups No Frill Accounts for Self Help Groups Direct Credit of Loan amount to Pass Books State Bank of India, State Bank of Hyderabad and Indian Bank have been identified as specialized banks. 78 SBH Branches have been short listed for exclusive operating of SHG Bank Accounts. 1600 CRP’s identified and 4-7 training programmes in different phases conducted for CRP’s on formation and strengthening of SHG’s. 400 Paralegal workers who were already trained and working in Family Counseling Centres 1,051 Slums SHG saturated out 1,487 1,051 Slum Level Federations formed Three Circle Level Federations formed (L.B., Nagar, Kapra and Uppal) Six Urban Resource Centres started and functioning For the current year (2008-09), budget allocation under infrastructure works is Rs.1,034 Crores. Online monitoring system introduced for effective supervision.

AASARA (Equals Rights and Dignity for Elders) About AASARA

Aasara (Senior Citizens Welfare Programme) has started functioning from 30th August, 2007. Inaugurated Aasara Call Centre – 1253 to extend the services to the Senior Citizens and to provide a sustainable organizations of their own to evolve suitable processes. The Call Centre is functioning with the support of Help Age India as a nodal agency. 26,100 Identity cum Privilege cards are issued to the senior citizens Numbers of Camps are going on all over the city, including interior places and slum areas for health check up, eye testing, Supply of spectacle, Wheel Chairs etc. Chapter 15 Information Available in Electronic Form [Section 4 (1) (b) x (iv)]

15.1 Please provide the details of information related to the various schemes of the department which are available in electronic formats. (Floppy, CD, VCD, Web Sits, Internet etc.)

Electronic format Description (site Contents or title Designation and address/location address of the where available custodian of etc.,) Information (held by whom?) Web - site www.ourghmc.com 18 individual Greater Hyderabad Chapters of Municipal Information Hand Corporation , Head Book of Municipal Office Corporation Chapter 16 Particulars of Facilities available to Citizens for Obtaining Information [Section 4 (1) (b) xv]

16.1 Describe the particulars of information dissemination mechanisms in place/facilities available to the public for accessing of information:

CHAPTER 16 Facility Description Details of Information made (Location of Facility/Name available etc)

News Paper Reports The PRO Section of GHMC takes All the negative and positive the responsibility of cutting the clippings pertaining to various news paper clippings pertaining to departments of GHMC and the GHMC and the same are made rejoinders issued by GHMC to the available in the section for Press. information of general public.

Public C.P.R.O Section , GHMC 1)Public Caution Notices issued by Announcements Town Planning Section. 2)Road widening programmes. 3)Developmental programmes. 4)U.C.D. Schemes. 5) Health related matters. 6) Meetings of Standing Committee and General Body. 6)Programmes of Election Department announced by Election Commission of India. 7)Engineering Works of GHCM. 8)Property Tax matters. 9) Advertisements. 10)UCD Schemes

Information Ground floor, GHMC, HO, The Call Center of GHMC is Center/Call Centre Tankbund provided with all the information Call Center No.1913 required by public. It also receives complaints of public and help them in resolving the same. Publications CPRO Section ,GHMC GHMC has brought out a Diary 2006 which consists of wholesome information booklet about the GHMC activities on Sanitation, Town Planning Section, Tax Wing, Advertisement, Telephone numbers of Officers and other important information

Office Library Ground floor, GHMC, HO, The Library is a Special Library Tankbund meant for GHMC staff only. The library operates between 1 PM to 2 PM for recreation of staff of GHMC.

Websites IT Wing of GHMC, HO, www.ourghmc.com Tankbund From the comfort of home/office, Hyderabadis can perform a variety of tasks online at the above website. 1)Payment of dues. 2) Birth/death registration and certificates. 3)Tracking of building plan status 4)eProcurement 5)Online citizen form and other services.

INSTAXX GHMC has equipped itself with a state-of-the-art tool wherein the officials can communicate with each other using Short Message Service (SMS) . Instaxx has also been integrated with Parishkruthi. eGovernance GHMC HO and e Seva Centers Collection of Taxes through e-Seva & Citizen Service Centres.

Chapter 17 Names, Designations and other Particulars of Public Information Officers [Section 4 (1) (b) xvi]

17.1 Please provide contact information about the Public Information Officers and Assistant Public Information Officers designated for various Offices/Administrative units and Appellate Authority/Officer (s) for the public authority in the following format. Appellate Authorities

Sl. Name of the Officer Designation Mobile No. Office No. No 1 Sri K.Sudhakar Addl.Commissioner 9849905760 23220080 (Admn), Head Office 2 Sri.G.V.Raghu Chief City Planner 9989930634 23220438 Head Office 3 Dr.P.Panduranga Rao Engineer-in-Chief 9959244408 23225267 Head Office 4 Dr.Jai Ram Chief Medical Officer 9849006074 23221823 of Health Head Office 5 Sri.K.Bhasker, IAS Zonal Commissioner 9000994036 23322978 (Central Zone) 6 Smt.K.Siva Parvathi Zonal Commissioner 9963550422 27807321 (North Zone) 7 Sri.S.Ramnarayana Reddy Zonal Commissioner 9000399942 24043600 (East Zone) 8 Sri M. Bala Subramanyam Zonal Commissioner 9704990978 24500254 Reddy (South Zone) 9 Sri P.Venkatrama Reddy Zonal Commissioner 9963550646 23010062 (West Zone) Public Information Officers

Sl. Name of the Officer Designation Section Mobile No. Office No. No. 1 Sri.Krishnanand C.P.R.O. Head Office 9959553218 23220394

2 Sri V.Srinivas Gour Dy.Commissioner Cir.No.1 9949994039 27126068 (Kapra) 3 Sri M. Chalapathi Dy.Commissioner Cir.No.2 9849905903 27202393 ( Uppal) 4 Sri K.Satyanarayana Dy.Commissioner Cir.No.3 9849006062 24045520 (L.B. Nagar ) 5 Smt.A.V.Ramani, Dy.Commissioner Cir.No.4 9849006064 24500007 (Sardar Mahal) 6 Smt.Nalini Padmavathi Dy.Commissioner Cir.No.5 9177701938 24525842 (Sardar Mahal) 7 Smt A.Vijaya Lakshmi Dy.Commissioner Cir.No.6 9849165982 24015264 (Rajendranagar) 8 Sri.S.Maqbool Ahmed Dy.Commissioner Cir.No.7 9849062520 23326975 (Khairthabad) 9 Sri. Y.Sai Sreekanth Dy.Commissioner Cir.No.8 9989930610 24740211 (Abids) 10 Sri.C.N.Raghu Prasad Dy.Commissioner Cir.No.9 9849905901 24736912 (Abids) 11 Sri.N.Ravi Kiran Dy.Commissioner Cir.No.10 9963550665 23326976 (Khairthabad) 12 Sri.G.Krishnaiah Dy.Commissioner Cir.No.11 9989930667 23010141 (Serilingampally- 1) 13 Sri E.D.Vijaya Raj Dy.Commissioner Cir.No.12 9849905906 23033164 (Serilingampally- 2) 14 Sri.D.Gopal Krishna Dy.Commissioner Cir.No.13 9963552189 285944 Reddy (Patancheruvu, 242360 Ramchandrapuram) 15 Sri T. Sakala Reddy Dy.Commissioner Cir.No.14 9704678120 23707788 (Kukatpally) 16 Sri L.Shyam Prasad Dy.Commissioner Cir.No.15 9849905904 23176116 (Qutubullapur) 17 Sri N. Amaraiah Dy.Commissioner Cir.No.16 9849905905 27971373 (Alwal) 18 Sri V.V.Manohar Dy.Commissioner Cir.No.17 9701332220 27052428 (Malkajgiri) 19 Sri.B. V. Gangadhar Dy.Commissioner Cir.No.18 9849905907 27804012 Reddy (Secunderabad) Asst. Public Information Officers

Sl. Name of the Designation Section Mobile No. Office No. No. Officer 1 Sri. Jayanth Superintendent C.P.R.O. 9290124190 23220394

2 Smt.Geeta Radheka Valuation Officer Cir.No.1 27120363 (Kapra) 3 Sri Bhasker Manager Cir.No.2 27205393 (Uppal) 4 Sri Nityanand Valuation Officer Cir.No.3 9849907691 24045519 (L.B. Nagar, Gaddiannaram) 5 Sri Roop Singh Manager Cir.No. 4 9396505374 24525841 (Old Cir.No.I ) 6 Sri.Krishna Reddy Manager Cir.No. 5 9989930179 24525842 (Old Cir.No.II ) 7 Sri Krishna Shekhar Manager Cir.No.6 24015264 Rajendranagar 8 Sri Raja Ram Valuation Officer Cir.No. 7 23326975 (Old Cir.No.IV ) 9 Sri.G.Ravinder Manager Cir.No. 8 9989930567 24740211 (Old Cir.No.VI ) 10 Sri Rajeshkar Manager Cir.No. 9 9989930243 24736912 (Old Cir.No.III ) 11 Sri D. Venu Gopal Manager Cir.No. 10 9989930505 23326976 (Old Cir.No.V) 12 Sri.Ashaiah Manager Cir.No.11 9959552092 23011963 (Serilingampally- 2) 13 Sri. Anjanayalu Superintendent Cir.No.12 23011963 (Serilingampally- 1) 14 Sri V. Satyanarayana Manager Cir.No.13 9849745993 244982 (PatanCheruvu, Ramchandrapuram) 15 Sri Hanumantha Rao A.M.C. Cir.No.14 9989930591 23707788 ( Kukatpally) 16 Sri Ravinder I/c Manager Cir.No.15 9000012040 23085845 (Qutubullapur) 17 Sri G.Satyanarayana A.M.C. Cir.No.16 27971373 (Old circle Alwal)

18 Sri Swamy Superintendent Cir.No.17 27055060 (Old Circle (Malkajgiri) 19 Sri Mohd Qasim Assistant Assessor & Cir.No. 18 27804012 Collector (Old Cir.No.VII ) Chapter 18 Organization, Functions and Duties [Section 4 (1) (b) xvii]

18.1 Please give below any other information or details of publications which are relevance or of use to the citizens.

As a part of its effort to improve the quality and promptness in the delivery of civic service to the citizens of Hyderabad and Secunderabad, the Municipal Corporation of Hyderabad has released "Citizens' Charter" to achieve the twin objectives of streamlining public services and informing the citizens regarding the rights and responsibilities. This document is a commitment to provide efficient and prompt civic services to the citizens in the expectation that the citizens will reciprocate and involve themselves in the healthy growth and upkeep of their City

FOREWORD

In keeping with the resolve of the State Government to provide efficient and people-centered administration, the Municipal Corporation of Hyderabad has adopted the principle of ‘Smart’ Civic Administration that is Simple, Moral, Accountable, Responsive, and Transparent. The goal of the Corporation is to create local administrative machinery that is always alive to public expectations and create a lasting partnership between the citizens and civic administration in the endeavour to build a brighter future and a Better Hyderabad.

The purpose behind the Citizens’ Charter is to:

 Provide all important information to the citizens about the services being delivered by MCH and the concerned departments.  Generate public awareness regarding the rights and responsibilities of the citizens with regard to the functions discharged and the time frame in which public grievances will be attended to by various municipal functionaries.  Create a network of service centres which are close to the people and which can receive and act upon public grievances promptly; and  Solicit the cooperation of the people in maintenance of a clean, green and healthy city in the spirit of self-help, mutual help, partnership and togetherness.

HEALTH AND SANITATION MCH has strived hard in giving its citizens a clean and green city. It is the winner of the national “Clean City Award” for three consecutive years. A clean city involves services in different areas like sanitation, greenery and public health. The Health & Sanitation Department of the Corporation is entrusted with the responsibility of making Hyderabad a clean city and is headed by Additional Commissioner, Health & Sanitation [AC (H&S)], duly assisted by the Chief Medical Officer of Health (CMOH), Chief Entomologist, Chief Veterinary Officer and Assistant Medical Officer of Health (Head Office) [AMOH (HO)] at the Head Office level and Assistant Medical Officers of Health at the Circle level and Medical Officer of Health (MOH) in Secunderabad Division.. The Zonal Additional Commissioners: AC (East), AC (West), AC (South) and AC (Secunderabad) are the authorities who coordinate the daily sanitation operations. The Health & Sanitation Department is engaged in the services of Solid Waste Management and Public Health to keep the city neat and clean. Veterinary services, Anti-malaria Operations, Issue of Birth and Death Certificates, Issue of Trade Licenses and Emergency Operations are the other activities entrusted to this Department. Voluntary Garbage Disposal Scheme: This Scheme helps the residents of a locality to come together and take up door-to-door collection of garbage. Any Resident Welfare Association can apply to MCH to Provide one or two tricycles free of cost. The Association engages a rag-pickertocollect garbage from the door steps of their members every day with the help of tricycle. There are around 500 VGD schemes presently in operation in the MCH area.

A. Solid Waste Management & Public Health: Services:

 Street cleaning including daily sweeping and other sanitary measures from 6 AM to 2 PM in the privatized areas on all days and in non-privatized areas on all days excepting Sundays.  Collection and transportation of garbage daily from 7 AM to 3 pm in privatized areas on all days and in non-privatized areas on all days excepting Sundays.

 Sanitary disposal of garbage.  Cleaning on selected Main Roads twice - 10 PM to 6 AM and 7 AM to 2 PM.  Debris and construction waste materials removal service.  Special sanitary measures to keep the city clean during festivals and visits by dignitaries.  Providing or replacing garbage bins.  Maintenance of public urinals and toilets on daily basis.  Repairs and white washing of toilets once a year.  Clearing of chokage in urinals and toilets.

How Can a Citizen Help?

 Ensure that your premises are cleaned before street cleaning time and throw garbage in the bins before the pick-up time.  Keep the surroundings of your building clean.  Segregate your garbage into biodegradable and non-biodegradable components and throw them separately.  Report non-sweeping and not-lifting of garbage to the concerned Sanitary Supervisor/AMOH promptly.  Use the urinals and toilets provided for public.  File a complaint if they are not cleaned or repairs are needed.  Educate the public regarding sanitary habits and responsibilities.  Pay Garbage Collection Charges and other charges as levied by the Corporation in time.

Response Time:

 Lifting of garbage - Within 24 hours of complaint.  No sweeping on roads - Within 24 hours.  Debris removal - Within 3 days after receipt of request from the party on cost recovery basis i.e. payment of debris removal charges.  Once a month from the public places where debris is deposited unauthorisedly.  Provision/Replacement of garbage bins - Within 15 days of complaint.  Removal of chokages in public urinals / toilets - Within 24 hours of detection/receipt of complaint. Emergency Operations:

 Complaints of inundation - Within 4 to 8 hours.  Removal of fallen tree trunks/branches - Within 4 to 8 hours.  Complaint of building/wall collapse - Within 4 to 8 hours.

Whom to Contact?

 Initial Contact - Sanitary Supervisor of Ward/Ward Officer.  Second Contact - AMOH of Circle/MOH in Secunderabad.  Third Contact - Zonal Additional Commissioner – Additional Commissioner (Health & Sanitation) – Commissioner, if complaint persists.

B. VETERINARY:

The Veterinary Department is headed by the Chief Veterinary Officer (CVtO). This Department is entrusted with the responsibilities of hygienic maintenance of slaughter houses, supply and sale of tested meat, removal of dead animals and control of indiscriminate straying of dogs, cattle and other animals on roads, thus causing blocks and hazards to citizens. Services:

 Supply of wholesome meat in the Twin Cities.  Removal of dead animal carcasses.  Catching of rabid, ferocious dogs.  Impounding stray cattle and other stray animals.  Immunisation and licensing of dogs.  Educating people on rabies through various media.

How Can a Citizen Help?

 Obtain license for sale of meat.  Get a license for your dog.  Don’t let cattle and other animals on to road.  Report cases of rabid dogs.  Complain about stray cattle and other stray animals.  Ensure cleanliness of cattle sheds and premises.

Response Time:

 Removal of dead animals/carcasses - Within 12 hours of receipt of complaint/detection.  Catching rabid, ferocious dogs - Within 24 hours of receipt of information.  Catching stray monkeys - Within 10 days of receipt of information.

Whom to Contact?

 Initial Contact - In-charge Veterinary Officer/Ward Officer.  Second Contact - Chief Veterinary Officer/Zonal Additional Commissioner.  Third Contact - Additional Commissioner (Health & Sanitation) – Commissioner, if complaint persists. C. ANTI-MALARIA OPERATIONS:

MCH’s Entomology wing is headed by Chief Entomologist. This Department undertakes anti-malaria operations and strives to control the menace of mosquitoes.

Services:

 Anti-larval operations - treating open breeding sources like Musi River, Nalas and other water logging areas once a week  Fogging operations - as and when required with spraying of anti-mosquito chemicals.  Educating public regarding control of mosquitoes menace and preventive measures.

How Can a Citizen Help?

 Prevent breeding of mosquitoes by removing stagnant water.  Keep all water vessels, septic tanks, overhead tanks and domestic wells covered.  Promptly report cases of unhygienic roads and surroundings and stagnant pool of water/sewage to the concerned officers of MCH and HMWSSB.

Response Time:

 Anti-larval Operation - On date fixed – If not undertaken, within 24 hours of receipt of complaint.  Fogging Operation - On date fixed – If not undertaken, within 24 hours of receipt of information.

Whom to Contact?

 Initial Contact - Senior Entomologist/Ward Officer.  Second Contact - Chief Entomologist/Zonal Additional Commissioner.  Third Contact - Additional Commissioner (Health & Sanitation) – Commissioner, if complaint persists.

D. BIRTH AND DEATH REGISTRATION

The wing is headed by Chief Medical Officer of Health (CMOH). MCH issues the certificates at a nominal cost at Ward Offices, Circle Offices and e-Seva Centres. This service helps MCH keep track of the births and deaths. The information is used in census and revision of electoral rolls.

All births/deaths have to be reported within 21 days of occurrence to the respective Ward Offices in case of both institutions and non-institutions. Institutions mean Hospitals and Clinics. Non-institutions cover cases other than these. For institutions, Medical Officer or RMO has to report to the Sub-Registrar in the concerned Ward Office in Form 1 for Birth and Form 2 for Death. In case of Non-institutions such as household, the head of the household in the capacity of informant is expected to report the event to the Sub-Registrar of concerned Ward Office.

Services:

 Registration of births and deaths.  Issue of birth/death certificates.  Inclusion of name in birth certificate.  Correction of name in birth certificate.  Supply of extra copies of birth and death certificates. How can a Citizen Help?

 Furnish birth/death information to the Sub-Registrar of the respective Ward in time.  Report birth and death now and obtain the certificates if not registered/obtained earlier.  Be prompt in obtaining Birth & Death Certificates as it helps the officers in estimating the population and correcting electoral rolls.

Response Time:

 Issue of Birth/Death Certificate (Extract of Register) - Within 3 days after filing of application.  Correction of Name in Certificate - Within 3 days after filing of application.  Supply of Extra Copies - Within 3 days after filing of application.

Whom to Contact?

 Initial Contact - Sub-Registrar at Ward Office/Ward Officer/e-Seva Centre/Citizens’ Service Centre.  Second Contact - Chief Medical Officer of Health/Zonal Additional Commissioner.  Third Contact - Additional Commissioner (Health & Sanitation) – Commissioner, if complaint persists.

E. TRADE LICENCE:

This wing is headed by the Additional Commissioner (Health and Sanitation). Licences are issued by the Assistant Medical Officer of Health at the Circle Office/Medical Officer of Health at Secunderabad Division. Any citizen wanting to do business, establish a trade, shop, etc., in the city has to obtain a Trade Licence/Permit from MCH in accordance with various provisions of the HMC Act and pay a fee for this Licence. Trade licence applications are available at the Treasury Counter at Circle Offices.Term of Trade Licence ends by 31st March.

Services:

 Issue of fresh licences and renewal of old licences for trade.  Action on complaints of unauthorized trade activities.

How Can a Citizen Help?

 Pay Licence fees and property taxes regularly – file self-assessment returns.  Ensure that licence renewals are obtained in time.  Be co-operative with officials during their visits.  Conduct only that business for which licence is obtained from the Municipal Corporation.

Response Time:

 Issue of trade licences - Within 15 days of receipt of application  Renewal of trade licences - Within 15 days of receipt of application.  Action on complaints - Within 3 days.  Whom to Contact?

 Initial Complaint - AMOH of Circle/MOH, Secunderabad.  Second Complaint - Chief Medical Officer of Health/Additional Commissioner (Health & Sanitation).  Third Complaint - Commissioner, if complaint persists.

CIVIC INFRASTRUCTURE

Planned growth and all-round development of the City depend to a large extent on the infrastructural facilities provided. Public Works Department in the MCH is trying its best to provide adequate civic infrastructure to meet the challenges of city growth and population concentration. This Department is headed by the Additional Commissioner (Public Works) supported by the Chief Engineer. The Superintending Engineers and Executive Engineers of various Circles and Project Divisions report to the Chief Engineer. The Public Works Department is involved in the execution and maintenance of roads, drains and other civic amenities. While construction of new amenities depends on the availability of funds, adequate provision is being made by MCH for maintenance works so that the public complaints can be redressed on a day-to-day basis.

Functions:

 Construction of MCH roads, drains, culverts and flood control works.  Maintenance including filling of potholes and resurfacing of roads.  Beautification of arterial roads with private sponsorship.  Widening and improvement of existing roads.  Installation and maintenance of road furniture like footpaths, lamp posts, signage, etc.  Maintenance of drains including desilting operations.  Repairs to manholes/replacement of manhole covers.  Street lighting.  Registration/empanelment of contractors.

How Can a Citizen Help?

 Don't construct or dump materials which obstruct or block a road or hinder the movement of traffic.  Don't encroach pavements or footpaths.  Apply for permission to put up lights, shamianas, take out processions perform such other public functions on a public road.  Seek MCH permission for digging, scaffolding or erecting enclosures on a public road.  Don't vandalise street furniture, including signage, flower pots, etc.  Help MCH in maintaining and protecting the city's roads and public property - don't let out household water/sewage on to roads.  Don't encroach drains and construct slabs without authorization - ensure free flow of rain water without any obstruction.

Water is life. Groundwater is depleting. Take up Rain Water Harvesting Structures to conserve precious rainwater and recharge ground water. Don't connect sewer lines to storm water drains.

 Do not throw garbage into drains and gutters as it causes blockages.  Ensure that nobody steals or vandalises drain/catchpit covers.  Promptly report chokages in drains and water stagnation cases.  Take up rainwater harvesting structures to tap roof water and roadside flows.

Response Time :

 Filling up potholes - Within 3 days on main roads and 7 days on other roads.  Removal of obstruction on road - Within 3 days of receipt of complaint.  Road cutting permission - Within 24 hours in case of emergency; within 7 days in other cases.  Removal of water stagnation - Within 24 hours.  Clearance of drain blockage - Within 24 hours in case of emergency; within 3 days in other cases.  Replacement of manhole covers - 3 days on receipt of complaint/detection.

Whom to Contact?

 Initial contact - AE/DEE in Ward Office.  Second Contact - EE in Circle Office/Zonal Additional Commissioner.  Third Contact - Chief Engineer/Additional Commissioner(Public Works)/Commissioner.

GREEN CITY

The Horticulture and Urban Forestry Departments together deal with the development and maintenance of greenery in the city. They are in charge of major parks, colony parks, neighbourhood parks, green belts, landscape gardens and avenue plantations in the city. They are responsible for the scheme of adoption of colony parks by Resident Welfare Associations.

Functions :

 Major Parks, Colony Parks and Neighbourhood Parks.  Avenue Plantations/Green Belts.  Traffic Islands and Central Media.  Greening of public places like temples, mosques, burial grounds, schools, offices, etc.  Nurseries and sale of plants to citizens on cost to cost basis or concessionally.  Eco-conservation and Micro-climate projects.  Wayside views and fountains.  Empanelment of landscape architects and contractors.

GHMC plans to add green spaces to the city wherever possible by planting trees. These places will not only help counter pollution and add to the beauty of the city but also will help in creating better environment and cool micro-climate areas. GHMC's policy is to adopt any open space available in the city for plantation of saplings to move towards a fully green city. These lands will have strip plantations, block plantations, tree parks, gardens, etc. The plantations will help to protect ecology and promote a healthy environment for the Twin Cities.

How Can a Citizen Help ?

 Don't encroach GHMC/Government open spaces.  Plant trees, nurture them and help them to grow.  Avoid misuse of parks and plantation areas.  Localities, colonies and housing societies can join GHMC's 'Green Community' plan by contributing to their locality's park maintenance and upkeep.  Report encroachments in parks and ensure that they are evicted in time.  Report uprooting and stealing of trees and saplings from parks/avenue Response Time :

 Development of colony parks - Within 1 year from adoption of Colony Park Scheme.  Supply of seedlings - On demand-from GHMC Nurseries/sale points on payment of nominal cost.

Whom to Contact?

 Initial Contact - Range Officer/Horticulturist in Park Offices: Indira Park, Sanjeeviah Park, Banjara Park, Cha Cha Nehru Park, Yousufguda Park, Imliban Park and MCH Central Nurseries.  Second Contact - Chief Horticulturist/Director (Urban Forestry).  Third Contact - Additional Commissioner (T&T)/Commissioner

TOWN PLANNING

The Town Planning Department in MCH is headed by Additional Commissioner (Planning & Projects), supported by the Chief City Planner and City Planners/Assistant City Planners. This Department deals with building/layout and other planning permissions, preparation and implementation of development plans and enforcement operations such as removal of encroachments and demolition of unauthorized constructions.

Functions :

 Granting building/house construction or addition/alteration permissions.  Layout/sub-division plan approval.  Issue of occupancy certificate.  Issue of certified copies of approved plan.  Issue of licences to technical person  Action against unauthorised constructions and encroachments.  Lease of municipal property.  Road widening and Junction improvement plans.

How Can a Citizen Help?

 Follow the regulations and rules regarding FSI, setbacks, use, etc. as per plan approved by MCH and adhere to zoning/building regulations.  Report illegal constructions, dangerous constructions and violations to sanctioned plans.  Don't encroach on government and public property - roads, drains, open spaces, etc.  Remove encroachments and obstructions.  Ensure that buildings are constructed in housing colonies and industrial areas following the norms of town planning regarding roads and open spaces.  Be vigilant and check indiscriminate and hazardous building construction activities.  Ensure that unauthorised construction of stalls on roads and footpaths does not take place.  Ensure that footpaths are clear and not encroached upon by religious or other structures.  Pay rents to MCH in case of leased property in time.

Response Time :

 Grant of individual building permissions - Within 15 days.  Grant of group housing scheme permissions - Within 30 days from date of completed application.  Grant of multi-storeyed building permission - Within 30 days from date of completed application.  Plot sub-division approval - Within 30 days.  Layout approval - Within 60 days.  Issue of occupancy certificate - Within 15 days.  Issue of certified copies - Within 15 days.  Issue of licence to technical persons - Within 30 days.  Removal of encroachment on public property - Within 7 days.  Demolition of unauthorized construction on public property - Within 7 days.  Action against unauthorised constructions - Within 15 days (in case of deviations to approved plan).

Whom to Contact?

 Initial Contact - Assistant City Planner/City Planner in Circle Office.  Second Contact - Additional Commissioner of Zone.  Third Contact - Chief City Planner (CCP)/Additional Commissioner (Planning & Projects)/Commissioner, in case of no action on complaint.

PROPERTY TAX This Department is headed by Additional Commissioner (Finance, Accounts & Information Technology) [AC (F)], supported by Chief Valuation Officer, Advertisement Officer and Deputy Municipal Commissioners, Tax Inspectors and Bill Collectors in Circles. It mobilizes revenues through property tax, advertisement fee and other collections.

MCH has introduced Self Assessment scheme to enable the property owners/occupiers to have an opportunity of indicating their own taxes. The people can pay their taxes at Banks, Citizen Service Centres, e-Seva Centres and also through Internet. MCH has taken steps to create service centre in Circle Offices and selected Ward Offices. In addition, a network of e-Seva Centres is emerging to provide integrated services to the citizens of the Twin Cities.

The Self-Assessment scheme was introduced by the Municipal Corporation to achieve the following objectives:

 To ensure complete transparency and openness in levy and collection of Property Tax and to eliminate inequities existing in the property tax system.  To build a computerised Property Tax Data Base and to assign unique Property Tax Identification Number (PTIN) to each property.  To rationalise Property Tax and eliminate discretion in the levy of tax on the part of valuation officers/assessors.  To give an opportunity to the taxpayer in the fixation of property tax following the legal provisions.  To minimize prolonged disputes between taxpayers and MCH.

Under Section 213 of the HMC Act, 1955 the Commissioner of the Municipal Corporation may call for information or returns in writing from the owner or occupier of assessable properties:

(a) as to the name and place of property of the owner or occupier, or of both the owner and occupier of such building or land; and

(b) as to the dimensions of such building or land, or of portion thereof, and rent, if any, obtained for such building, or land, or any portion thereof.

Every owner or occupier on whom any such requisition is made shall be bound to comply with the same and to give true information or to make a true return to the best of his knowledge or belief. The objective of the Self-Assessment scheme is to enable the taxpayer to calculate his or her tax as per the provisions of law and indicate the tax leviable, while furnishing the mandatory information called for. This gives a good opportunity to the taxpayer. MCH has greatly valued the opinions of the taxpayers and has accepted most of the Self Assessment Returns during the last three years unless the taxes figuring in Returns are very low.

Functions of Tax Department :

 Assessment and collection of property tax.  Allotment of house numbers through the Housing Numbering Cell.  Mutation of property.  Lease of advertisement space and collection of charges.  Issue and renewal of advertisement permissions.

How Can Citizen Help?

 Promptly furnish information when required by the Commissioner under Section 213 of the HMC Act, 1955.  File Self-Assessment Returns.  Form Resident Welfare Associations, educate members regarding tax laws, ensure that all members pay the rightful taxes in time and assist MCH in delivering services efficiently.

 Closely participate in the service delivery system and help MCH in discharging its obligatory functions in a responsible and responsive manner while avoiding high interest charges on the tax due.  Avoid unnecessary litigation with appreciation of the relevant legal provisions under the HMC Act.  Clear long pending arrears without any delay.  Exercise vigilance to ensure quality in execution of public works and obtain value for money.

Response Time :

 Assessment - Within 30 days.  Settling tax complaint - Within 30 days.  Vacancy remission - Within 30 days.  Extract of Assessment - Within 3 days.  Mutation - Within 30 days.  Advertisement permission: fresh/renewal - Within 30 days

Whom to Contact?

 Initial Contact- Tax Inspector/Deputy Municipal Commissioner/Advertisement Officer.  Second Contact - Zonal Additional Commissioner.  Third Contact - Additional Commissioner (F)/Commissioner, if complaint persists.

URBAN COMMUNITY DEVELOPMENT & SERVICES

The Urban Community Development & Services Department deals with the provision of civic amenities - both physical and social in slums and poor localities and Empowerment of Community. This Department is headed by Additional Commissioner (Urban Community Development): AC (UCD), supported by Project Officers, Deputy Project Officers, Community Development Officers, etc.

Functions :  Provision of basic civic amenities in slums and low income communities: Water supply and sewerage (in coordination with Hyderabad Metropolitan Water Supply & Sewerage Board), approach roads and internal roads, storm drainage, public latrines, street lights, etc.  Preschool education, non-formal education, adult literacy, etc., (in coordination with ICDS, Sarva Siksha Abhiyan and other projects).  Mother and child health care services, including immunisation and family welfare (in coordination with IPP-VIII project).  Support to communities in formation of community structures, organisation of thrift and credit/DWCUA groups and implementation of programmes for income generation

How Can a Citizen Help?

 Organise Neighbourhood Groups, Neighbourhood Committees, Community Development Societies and thrift and credit/DWCUA groups.  Maintain community assets and prevent vandalisation or theft of community properties.  Keep your surroundings and community always neat and clean.  Enroll in Clean Slum Initiative/Voluntary Garbage Disposal Scheme - MCH will provide tricycle free of cost and Rs.1000/- per part-time worker if the community undertakes the responsibility for supervision of sanitation.  Prevent encroachment of MCH/Government lands and avoid unauthorised occupation of community halls and lands.  Immunise children and adopt family planning.  Enroll children in schools and prevent drop-outs and child labour.  Create awareness regarding AIDS and other epidemics.

Response Time :

 MCH has taken an important decision to earmark 20% of property tax collection for Urban Community Development and Services Works identified under the UCD Budget/Action Plan will be completed within one year from their inclusion.

Whom to Contact?

 Initial Contact - Project Officer/Deputy Project Officer in Circle Office.  Second Contact - Zonal Additional Commissioner.  Third Contact - Additional Commissioner (UCD)/Commissioner, if complaint persists.

COMPENSATION FOR DELAY IN SERVICE

MCH undertakes to pay a compensation of Rs.50/- per day to the applicants for licenses/permissions/certificates who have paid fees/charges to MCH for services. The objective is to compensate them for the loss of their valuable time and inconvenience if the prescribed time schedule is not followed by the officers/departments concerned. The amounts will first be paid by the Corporation and later recouped from the officials responsible for willful delay or inefficiency.