Activity Report 2019/20

ACTIVITY 2019/20 REPORT summary

02 Introduction 04 A global network, a cross-disciplinary know-how 06 A united & agile group 08 Newrest, key dates

10 Results 2019/20 by division 12 Americas Division 13 France Division 14 Asia, Pacific & Middle East Division 16 Europe – Mediterranean Division 17 Sub-Saharan Africa Division

18 Results 2019/20 by activity 20 Remote site 21 Catering 22 Rail 24 Inflight 25 Retail

26 Multi-sector expertise 28 An assumed social responsibility 32 Strengthen investment in the future 34 An unlimited culinary know-how 36 Responding to new consumer trends 38 Digital & innovation, a mature ecosystem

← Lunch time at the International School of Casablanca, Morocco 2 3

More than 400 managers positive results; we recently signed a major agreement Solidarity worldwide voluntarily reduced in Atlanta servicing domestic operations as of 2021. We their remuneration by up to extended our long-term contract with Emirates in 13 30 %, and the proceeds of these countries. We agreed a long-term contract with Vueling & agility beneficial savings were re-invested to operate their buy-on-board operations and we have in staff in countries that do not built a new, high-performance, high technology buy- have adequate social systems on-board organization. in the context to support employees in perilous circumstances (unemployment Our train catering operations recovered substan- ACTIVITY REPORT 2019/20 ACTIVITY 2019/20 REPORT insurance, technical or partial tially as many travelers decided to take domes- of a global pandemic unemployment support, wage tic vacations in 2020, favoring rail travel, and subsidies or wage support our focus on quality yielded positive results with systems). the example of the SNCF, where passenger satis- faction, customer service, and speed of service 2019/20 is a year that will perma- We set up a global response & recovery team, based in ratios all improved to historical highs in the year. nently reside in our memories due Toulouse, and in coordination with our regional VPs We continued to invest In our remote site operations in New Caledonia to the global Covid-19 pandemic and their teams daily and weekly briefings have been in the future of Newrest, we have extended our partnership with Vale while in and its shattering effect on enter- set to coordinate actions on a global scale. Our fore- in new technologies, Peru we have a new partnership with MMG in their prises worldwide, our clients, and most priority was to focus on staff safety and secu- automation and digi- copper mine at Las Bambas. our employees. Nevertheless, it was rity, as well as massively upgrading health and safety 1,365.9 M€ tal solutions for clients a year of incredible solidarity for Covid-19 protocols for our customers in all sectors in all our sectors. And The recent announcements of potential Covid-19 vac- Sales under Newrest group. worldwide by providing safe, scientifically based pro- management 2019/20 finally we set up a stan- cines in early 2021 has certainly improved the out- cesses, necessary PPE protection equipment & tech- dalone CSR (Corporate look for our customers and the industry in general. Our group started the year 2019/20 in strong shape, nology to combat Covid-19 exposure in order to assure Social Responsibility) We are well aware that the recovery will be gradual, with revenue growth in the first 5-months exceed- a viable, safe and protected working environment for department in order to and certainly shall remain challenging for all tourist- ing prior year by 14 %. The abrupt onset of Covid-19 our staff as well as secure, high-quality, 1,074.4 ▼ - X,0 %M€ increase focus on reduc- based markets. products and services for our clients. Consolidated turnover ing our global carbon de baisse du CA 2019/20 We would like to thank our staff for the extraordi- consolidé in 2019/20 footprint, furthering nary solidarity, commitment, and dedication shown inclusion, diversity and in these immensely challenging and emotional times. We initiated open and equal opportunity in our Without you we would not be here. Furthermore, we transparent discussions management and work- 0.2 thank our customers and our suppliers for their loy- with major customers force, increasing focus Leverage ratio alty and steadfastness in these difficult times, know- in all sectors, based on health and safety in ing that your companies have faced equally difficult on mutual solidarity and our work processes and hardships over the same period – it is said that the long-term partnerships. on behalf of our customers, integrating in and sup- best partnerships are crafted in the most trying of cir- porting our local communities in all of our countries, cumstances, and certainly the Covid-19 pandemic has and fighting for fairness and human rights in all envi- been the most shocking economic and social global We reviewed all of our operational pro- ronments where we are present. crisis since WWII. cesses, cognizant of the fact that our rel- Despite the efforts of all teams and employees, 2019/20 ative previous success over time had Newrest is prepared for the challenges ahead. We was an extremely complicated and challenging year certainly eroded some aspects of compet- wish all of our staff, customers, suppliers and stake- for Newrest. Consolidated revenues reduced 29.6 % itivity, and aggressively reduced unnec- holders, a safe and healthy year-end, and look for- versus 2018/19 to 1.07 Billion Euros, and we deplore in March (end Q2) brought global tourism to a vir- essary costs in all areas, in order to assure that in a ward to a more constructive, harmonious, and pro- having had to reduce more than 10,000 staff positions tual standstill with revenues plunging 90 % or more post-pandemic environment we could maximize pro- ductive 2021. We are convinced Newrest will emerge in the year, at least for the medium term. Newrest within the space of less than 2-weeks. The global ductivity and improve quality worldwide. from this crisis stronger than ever. entered the crisis period with effectively zero finan- travel restrictions and reductions witnessed and the cial debt, an essential element of our DNA, and at consequent effect on our customers and our business We ensured rigorous financial discipline with a year-end have still managed to maintain a healthy was without precedent in this century. Despite our detailed and coordinated international framework debt leverage ratio of 0.2. balanced catering business model, with four differ- with customers and suppliers, and worked with ent complementary catering sectors (inflight, rail, governments and social authorities to alleviate the We are slowly beginning to see green shoots of hope catering & remote site and retail) Newrest was heav- impacts of the crisis on our staff and customers wher- in all sectors as volumes begin to recover. Our focus ily affected by the pandemic in all our 58 countries. ever possible. on preparing and investing in the future has borne Olivier Sadran & Jonathan Stent-Torriani, Co-CEOs 4 5 Unlimited support 4 A global network, a cross-disciplinary

ACTIVITY REPORT 2019/20 ACTIVITY 2019/20 REPORT 57 1 074.4 M€ 29,500 1.08 M Activity know-how countries across of consolidated employees meals served sectors EUROPE MEDITERRANEAN the world turnover 2019/20 worldwide per day Austria A RE A Belgium Algeria Cyprus Egypt Inflight Croatia Israel Germany new Morocco Greece Tunisia Netherlands 35 369.9 M€ 7,983 264,735 Portugal Spain countries across of consolidated employees meals served Switzerland the world turnover 2019/20 worldwide per day United Kingdom Europe – Mediterranean Catering & Remote site France French West Indies Reunion Island 39 France 489.9 M€ 17,550 765,415 Asia, Pacific countries across & Middle East the world of consolidated employees meals served (involved in at least turnover 2019/20 worldwide per day one activity)

Rail

ASIA, PACIFIC Cambodia French Polynesia 7 177.6 M€ 2,929 31,445 India countries across of consolidated employees meals served Laos turnover 2019/20 worldwide per day Myanmar the world New Caledonia Philippines Roumania Turquey Retail MIDDLE EAST Bahrain Qatar Sub-Saharan Saudi Arabia 21 37.0 M€ 1,038 20,382 Africa Sultanate of Oman countries across of consolidated employees meals served United Arab Emirates the world turnover 2019/20 worldwide per day Cameroon Americas Congo-Brazzaville Angola Gabon Bolivia Ghana Brazil Guinea-Conakry Canada Liberia Chile Madagascar Colombia Mozambique Costa Rica Nigeria Guyana South Africa Mexico Tanzania Peru Uganda United States of America Zambia 6 7

A united divisions

Vice president Vice president & agile group Asia, Pacific & Middle East Division Americas Division Istanbul, TURKEY Toronto, CANADA ACTIVITY REPORT 2019/20 ACTIVITY 2019/20 REPORT

Aurélie Gueguen René Olivier Laurac

Olivier Sadran Jonathan Stent-Torriani Co-CEO Co-CEO

- 29.6 % 0.2 Emmanuel Leprêtre Emmanuelle Puig Olivier Suarez Leverage ratio Turnover contraction Henri Fiszer in 2019/20 Vice president Vice president Vice president Associate Sub-Saharan Africa Division France Division Europe – Mediterranean Division Johannesbourg, SOUTH AFRICA Toulouse, FRANCE Toulouse, FRANCE

Proven fundamentals,

Executive board reassurance matrix members for the future. 94.6 % Managers It is in difficult times that we truly appreciate past decisions. The groupʼs increased solidarity with its employees is the result of capital mainly held by its management (94.6 % of the capital is held by over 340 managers), the rest of the shares belonging to trusted private investors. Federico Alvarez Christophe Bajon Élodie Luc Gérardin Matthieu Jeandel Vice president IT services Deutschmeyer Chief Finance Vice president Sales Director Human Resources Officer Strategy & Audit Newrest is the only global Director catering company with almost zero net debt.

The company therefore exercises control over its strategic choices, a guarantee of its historical agility. We continue to favour long-term, sustainable develop- 1.9 % 5.4 % DUTI PARTICIPATION ment over short-term profitability. Financial 3.5 % Fabien Malbranque Leila Martinez Xavier Palaise Pascal Regimbaud Marc Starké investors PRIVATE EQUITY FUNDS QHSE Director CSR & Major projects General Secretary Vice president Vice president Manager Remote site Communication, Marketing & Digital Transformation 8 9

Acquisition of Compagnie des Wagons-Lits Acquisition of Airshop Joint venture with dnata in South Africa Starting of operations and Gulf in Qatar, in Guyana, in India 43 countries Kuwait, Bahrein & Senegal 6 activity sectors Acquisition of and in United Arab Acquisition 14,000 employees Emirates Apetito and joint ACTIVITY REPORT 2019/20 ACTIVITY 2019/20 REPORT Opening of the venture with Coralys of EM Food Services Award of SNCF train Inflight catering in France in Cambodia unit at Paris- contract in France & Myanmar, of Charles de Gaulle Joint venture Parıltım Yemek in with ASL in Nigeria Turkey & Roumania 49 countries Starting of and of ISS in Israel Merger of Catair 14 countries 5 activity sectors operations with Eurest Inflight 2 activity sectors 25,000 employees in Colombia (Compass inflight 8,000 employees 58 countries catering division) 1996 48 countries 4 activity sectors 2020 4 activity sectors 34,900 employees 29,500 employees

2001 2006 2010 2013 2016 2019 Extension of partnerships Creation of Catair with British Airways & Air Canada by Olivier Sadran 2005 2008 2012 2014 2018 Creation of Newrest

Acquisition of Atasa in Morocco Joint venture Newrest opens two with Saudia Catering Acquisition of 100% major production in Saudi Arabia, of First Catering units for Delta Air and Wacasco in Ghana, in Zambia Lines, successfully in Sultanate and South Africa expanding of Oman its footprint on the American Acquisition 49 countries continent of LSG Sky Chefs 5 activity sectors in Spain 28,000 employees 49 countries 28 countries Joint venture 4 activity sectors 4 activity sectors with SOS in the 32,000 employees 12,100 employees Philippines and RedMed in Algeria IPO Saudia Airlines Catering

46 countries 5 activity sectors 23,000 employees 10 11

RESULTS 2019/20 BY DIVISION Values to ACTIVITY REPORT 2019/20 ACTIVITY 2019/20 REPORT serve our dynamism division 2019/20 by Results

Unfailing resilience, the fruit of our humility in the face of the global challenges to come.

Our teams in the Southern Hemisphere have shown a true strength of character. The out-of-home catering and remote site management in Africa, Asia and South America, characterized by high operational efficiency, have enabled us to offset the loss of business volume in airports.

In the Northern Hemisphere, Europe and North America suffered the most from international flight bans, although in some cases, such as the United States and Canada, domestic air traffic has remained strong. Our employees focused on simplifying our operational processes and implementing innovative solutions to best support our customers. It is with a true sense of responsibility that we approach the Turnover transformation of our businesses, always keeping in distribution mind the quality of our consumer experience.

by division (Total consolidated turnover in 2019/20) 14.6 % Americas 32.7 % Europe – Mediterranean

14.7 % Asia, Pacific & Middle East

29.0 % ← Employee on France the Constancia 9.0 % mine, Peru Sub-Saharan Africa 12 13 10 3 Americas countries France countries

Bolivia France Brazil French West Indies Canada Reunion Island Division Chile Division Colombia Costa Rica Our investments in catering Following a promising start to Guyana Mexico services in France over the past the year, in line with the fundamentals Peru United States four years have enabled us

ACTIVITY 2019/20 REPORT of our strategy, the region has relied of America to cope with the reduction on remote site management in business in our three and catering activities in Latin other sectors. America to cope with the drop in air travel in North America. division 2019/20 by Results Emmanuelle Puig Vice president France division Olivier Laurac 40.2 % Toulouse, FRANCE Vice president Inflight Turnover Americas division Toronto, CANADA distribution by activity 2020 was a particularly cover some of their payroll costs, the airline catering 2.1 % destabilizing year for business ‒ for the first time in its history ‒ was forced Ensuring the continuity of Retail (Total consolidated turnover in 2019/20) all activities in France. to launch an Employment Protection Plan for 25 % our business in the long term The airline and rail cater- of the workforce of its subsidiary, Newrest France. quickly became our priority. ing sectors were brought to With humility and simplicity, we In the context of the health crisis, the catering busi- 57.7 % a complete halt during the first capitalized on an exceptional start Catering ness has taken all necessary measures to maintain & Remote site wave of lockdown, while the concession to the year in terms of sales. Continuous high levels of trust with its customers and partners. catering business slowed sharply, except for the health improvements and the digitization of our pro- By choosing to implement the new SAFE by Newrest sector. The recovery seen during the summer was very cesses, which commenced two years ago, have proven label, the group has been able to provide additional short-lived and did not see the trend reversing. to be life-saving factors during the crisis affecting us. quality, hygiene and health assurances to its custom- Despite the partial unemployment scheme, the pur- ers and employees. These troubled times have also SAFE by Newrest, our label certifying the implemen- the United States at our Salt Lake City and Raleigh- pose of which is to allow employers in difficulty to been an opportunity for the concession catering busi- tation of additional health measures to mitigate Durham hubs. Growth in this country was strength- ness to show its responsiveness and the strength of its Covid-19 risks for our staff, was very well received ened with the award of a management contract for proposals with highly innovative solutions for its cus- by our customers. Turnover distribution 47.3 % national flights (450 flights per day) from the largest by activity Rail tomers. The group demonstrated its unlimited adapt- The year was marked by the increased growth in our airport in the world: Atlanta. ability under difficult circumstances. (Total consolidated catering and facilities management business, some- turnover in 2019/20) The support of our oil customers in the middle of Across its entire French perimeter, Newrest has times in tense social contexts, as in Bolivia and Chile. the jungle and the signing of the benchmark resized to respond to the business needs of its cus- The diversification process is essential and has been 1.2 % Las Bambas mining contract have strengthened Retail tomers. The group continued to invest in preparation initiated in many territories, such as Canada. Peru, the Peruvian remote site management business. for the resumption of business by strengthening its Colombia and Costa Rica have strengthened their In Bolivia, we have been able to renew the Minera San IT systems (ERP automation) and industrialized pro- positions as major players in this segment. Cristóbal contract. In Guyana, while waiting for the duction tools (“next-generation” line of cobots). These Despite the crisis impacting the airline catering second FPSO from our client, Exxon, we are vigor- 19.4 % investments fore future are guarantees of the produc- business, we were able to launch new contracts in ously deploying a set of social programs promoting 32.1 % Inflight tivity and efficiency of the group’s solutions. Catering Canada commence activities in Brazil for an flag- short-distance supply and developing the skills of our & Remote site ship customer, and maintain sustained activities in collaborators and future employees.

157.0 M€ ▼ - 18.5 % 134,698 6,630 311.4 M€ ▼ - 39.7 % 314,034 4,461 Consolidated turnover Contraction of consolidated turnover Meals served each day Employees Consolidated turnover Contraction of consolidated turnover Meals served each day Employees in 2019/20 compared to 2018/19 in 2019/20 compared to 2018/19 14 15 15 Asia, Pacific countries Beyond its historic presence in the Philippines through its subsidiary Newrest SOS, Newrest now has a presence in India. This enables the group to provide ASIA, PACIFIC a pool of skills recognized by our customers world- & Middle East Cambodia French Polynesia wide, including the fields of health, shipping, drill- India Laos ing, construction and hotels and catering, to name Myanmar just a few. Division New Caledonia Philippines Building on our knowledge of our customers’ require- Roumania ACTIVITY 2019/20 REPORT base management business has been maintained and Our employees have shown the Turquey ments and based on our presence on all continents, the complete isolation of our site was a genuine lesson same creativity in order to win we have deployed staff to Latin America (Guyana) and MIDDLE EAST in mutual assistance. contracts and recognition from Bahrain the Middle East through our subsidiaries, but also for Qatar

our customers and to confront Saudi Arabia The Middle East and Angola have been able to main- third parties in Europe, in Africa and, naturally, in division 2019/20 by Results new challenges. Sultanate of Oman tain their positions with oil operators, and also those Asia. United Arab Emirates in the out-of-home catering sector, in which they have We are grateful for the trust our customers have Angola won new hospital and school contracts. This situation Aurélie Gueguen René placed in us. We have been deploying medical per- has enabled Qatar to prepare its services for the 2022 Vice presidente Asia, Pacific sonnel to International SOS operations for over 10 & Middle East division World Cup with confidence. Istanbul, TURKEY years, for example. Two employees belonging to the Last but not least, Turkey and Romania have man- client work at our offices to ensure optimal integra- aged the crisis very efficiently, both in financial and tion. With Rubicon Offshore, we represent all on-board 2020 started well both in In Asia and India, we continued to deploy staff to all human terms, enabling us to see good business pros- trades, from mechanics to catering teams. terms of sales and in the con- corners of the world, even with the logistical chal- pects for 2021. More recently, we won the tender to place highly qual- trol of processes, so guaranteeing lenges that this entailed. ified technical maintenance personnel for an LPG returns which were higher than our In Cambodia, the concession business suffered a fatal production centre. expectations. Since 2011, Newrest has been blow and has been shut down. In Laos, the remote providing technical personnel to Our reputation has enabled us to join a recognized As of March, half of the countries in the zone have companies working in the oil sector, network of providers in the global personnel supply ↑ The Egina been affected by the stoppage of air traffic and the FPSO operated both on land and at sea. industry. As of today, we are actively working on the by TOTAL E&P, lockdown. The closure of school and corporate res- 93.7 % Turnover distribution Nigeria Catering preparation of major events such as the World Cup in taurants has had an unprecedented human impact. & Remote site by activity ← Mobilization Qatar in 2022, for which we wish to highlight Africa team for Liza (Total consolidated turnover in 2019/20 Destiny towing, All countries have shown solidarity, agility, efficiency excluding Saudia Catering) and the skills we are developing there through all our Singapour and responsibility in the management of this disas- 3.1 % businesses. Retail trous situation. Our staff have found operational and financial solutions to reduce its impact on our employees and our customers. Manpower expertise In the Pacific, New Caledonia and Polynesia have sustained their business with institutions, schools and healthcare workers, despite the complete shutdown 3.2 % of Papeete airport. Inflight

Manpower know-how deployment zones

Asia, Pacific & Middle East division countries 182.3 M€ ▲ + 10.4 % 234,566 6,327 Consolidated turnover in 2019/20 Increase in consolidated turnover Meals served each day Employees compared to 2018/19

Saudia Catering 291.5 M€ 95,000 3,212 in a few figures... Consolidated turnover Meals served each day Employees in 2019/20 16 17 16 13 Europe – countries Sub-Saharan countries

EUROPE MEDITERRANEAN Cameroon Austria A RE A Congo-Brazzaville Belgium Algeria Gabon Mediterranean Cyprus Egypt Africa Ghana Croatia Israel Guinea-Conakry Germany new Morocco Liberia Greece Tunisia Madagascar Division Netherlands Division Mozambique Portugal Nigeria Spain South Africa ACTIVITY 2019/20 REPORT The historic decline in activity in the Africa, a truly resilient continent and Switzerland Tanzania aviation sector has severely and lastingly United Kingdom one which puts customers first, has Uganda impacted the airline catering business once again demonstrated its strength Zambia in Europe as well as concessions at air- of character. The group’s systems ports in North Africa. Here again, our have formed the basis of division 2019/20 by Results Turnover 53.0 % Turnover strength of character, driven by customer support. distribution by Catering distribution by our values, has been the source 25.7 % & Remote site Catering activity activity of our resilience. & Remote site (Total consolidated (Total consolidated turnover in 2019/20) turnover in 2019/20) Olivier Suarez Emmanuel Leprêtre Vice president Europe – 8.6 % Vice president Sub- Mediterranean division Rail Saharan Africa division Toulouse, FRANCE Johannesburg, SOUTH AFRICA 5.9 % Retail The Europe & North Africa zone has been catastrophically impacted The pandemic which has by the economic consequences of the affected the African continent, 41.1 % Inflight Covid-19 health crisis. The business in those one which is often deprived of sup- 5.7 % countries, almost exclusively airline-based, came to Retail port mechanisms, has generated formidable reflexes an abrupt halt, followed by a weak, slow and difficult in terms of survival, courage and solidarity in each of Ambatovy in Madagascar is one example. Our digital summer. A trend that we anticipate to continue over 60.0 % our employees. In truth and humility, the wave that click & collect solution has proven to be very efficient. the next 9 to 12 months. Inflight is testing our values and humanity is also bringing In a similar dynamic, Gabon is positioning itself with us closer to the foundations of our DNA. Across all all offshore and onshore oil operators by adopting a Certain countries such as Austria, whose activity The drop in business made it possible to complete 12 countries of the Sub-Saharan Africa division, the stance based on virtuous and creative management is 100% rail-related, or the Maghreb, which mainly the configuration of ourWinrest software related to entrepreneurial spirit is more alive than ever and is processes. Our Gabon staff have integrated a respon- involves catering operations and the management of the Vueling contract in Spain, and also to digitize our driving us towards innovation and creativity. Our sible commitment to balanced daily diets, as well as remote sites, have continued to work at satisfactory HACCP processes. We have finalized the construc- search for efficiency in an environment with reduced the reduction of our carbon footprint. At our inflight levels, even though airport concessions have been tion of the Amsterdam unit which has been in opera- resources has given us the energy to change our man- facilities in South Africa, our past actions to improve completely shut down. tion since May 2020. Lastly, significant work has been agerial systems, to accelerate the use of new indus- operational quality and the mentoring of new talent Like in other divisions, the countries in this zone had done on waste treatment, paper elimination and low- trial and IT tools, and has strengthened our desire to have resulted in a number of major contracts for the responded with great efficacy, demonstrating unfail- ering energy consumption, strengthening the stra- support the talent of the future. Our graduate pro- group. The affirmation of our values in this country ing team’s solidarity and a marked sense of corporate tegic line initiated by the group in terms of CSR in grams are shaping exceptional individuals who are has become a platform for solidarity. responsibility, in line with the pillars of Newrest’s recent years. Our new London-Gatwick unit is indeed fully adapted to our value chain. The men and women of the Sub-Saharan Africa divi- DNA. Significant efforts have been made in terms of becoming a model for the future, one which we hope We are supporting our mining and oil customers sion are part of a strategy that crosses the timeline cutting costs, securing state aid measures, and nego- will be rolled out elsewhere in Europe, including at through the crisis by adapting to it with agility: the with simple values and the same spirit of responsi- tiating new, more competitive agreements to mitigate our Amsterdam unit. full quarantine of the mine belonging to our client bility that makes us a united team. the effects of the economic crisis.

351.3 M€ ▼ - 35.4 % 362,484 8,334 72.1 M€ ▼ - 32.9 % 35,882 3,748 Consolidated turnover in 2019/20 Contraction of consolidated turnover Meals served each day Employees Consolidated turnover in 2019/20 Contraction of consolidated turnover Meals served each day Employees compared to 2018/19 compared to 2018/19 18 19

RESULTS 2019/20 BY ACTIVITY 4 business

ACTIVITY 2019/20 REPORT sectors for unlimited solutions

All of the group’s business segments are changing. We provide solutions based on our experience and our collective innovation in providing high-quality customer services.

The catering and remote site management business, which remained resilient during 2019/20, is none- theless changing. The customer experience, both in offices and at remote sites, is inspired by consumer trends modelled on commercial catering, a hotbed of Results 2019/20 by activity 2019/20 by Results culinary and technical innovation.

The inflight catering sector tends to draw its inspira- tion from the rail and concession sector, where greater freedom is given to the customer in creating their din-

ing experience. By promoting increasingly efficient Turnover e-commerce sites and distribution methods, Newrest distribution is able to provide an unlimited range of solutions.

by activity (Total consolidated turnover in 2019/20) 45.6 % Catering 34.4 % & Remote site Inflight

3.5 % Retail

↑ Meal preparation at Cheikh 16.5 % Khalifa Bin Zayed Al Nahyan hospital Rail of Casablanca, Morocco 20 21

Catering

Every day, all around the world, Our computer systems take into account each person’s customers entrust us with the dietary requirements and provide crucial information management of their restaurants regarding meals (nutrition / allergens). Today, dining and benefit from our innovative is an immersive and multifaceted experience which 489.2 M€ catering know-how. impacts all of our senses. Consolidated sales in 2019/20 Companies and administrations, clinics and health ↓ Daily Break coffee shop concept, Qatar ACTIVITY 2019/20 REPORT establishments, educational establishments, local authorities, as well as defence and security services, all entrust Newrest with the management of their res- 39 taurants, their cafeterias and their social clubs. countries around the world (involved in at least one activity) In each country, our kitchens are able to provide a varied range of eat-in and take-out catering solutions: meal trays, sandwiches and other services required by guests with highly varied profiles. 765,415 meals served each day We want to fulfil our role as a catering service pro- Catering & vider by providing balanced dishes, and also to go further by indulging our clients with cuisine in line Meal served with current trends and tailor-made to meet their expectations. For Newrest, meal times are moments Remote site by division 20.4 % France for conviviality and relaxation involving home reci- 34.9 % pes cooked with local produce and with careful atten- Asia, Pacific tion to detail. Remote site & Middle East Results 2019/20 by activity 2019/20 by Results Newrest is a leading player in the 18.4 % integration of services for those 18.5 % Europe – Americas Mediterranean working in hostile environments, such as mining sites, and players 7.8 % in the offshore and onshore oil and Sub-Saharan CREATING AN EXPERIENCE Africa gas sector. FOR OUR GUESTS — Our catering ↑ Maintenance Support for companies working in the extraction Breaking the routine for our residents is our prior- work on the Constancia industry is part of Newrest’s DNA. We provide exper- ity. We are recognized for the quality of our events concepts mine, Peru tise during preparations for major projects: the design and our cultural and sporting activities. The deploy- of hotel buildings, kitchens and restaurants, budget- ment of innovative catering concepts combining irre- The global catering market is in a constant state of ing and understanding local customs are just some proachable quality of service and digital offerings evolution. Inspired by current consumer trends ‒ of the services we offer our clients. These aspects ‒ such as our concierge application and our click & back to basics, internationalization, ready-to-eat, sus- are integrated into the support we provide to our cli- collect solution ‒ is all part of our quality commit- tainable development, digitalization ‒ restaurants are ents' engineering teams when presenting optimal and ment. Our know-how regarding corrective and pre- continuously reinventing themselves and diversifying innovative solutions. ventive maintenance includes the digitization of our their offerings. processes and the development of local know-how. Our services go well beyond meal preparation in hos- Our diners value the experience they have at restau- tile areas. We take care of all aspects of remote sites, Our mission is to provide quality of life and comfort rants and are looking for modern offerings in line from construction to the management of day to day “just like at home”. with commercial catering levels. To meet these new services. But above all, we make life easier for our expectations, customer loyalty depends on our ability customers by providing catering, cleaning and laun- to meet these expectations. dry services. 22 ← ↓ Newrest Wagons-Lits 23 agents on a night train in Austria

177.5 M€ Consolidated sales in 2019/20 ACTIVITY 2019/20 REPORT

← Night trains, 7 Austria countries around the world

2,929 employees

Turnover by activity 51.8 % 29.4 % Services provided Passenger to railways sales Rail (B2B on-board sales) (B2C on-board sales)

To be a world leader in the on-board activity 2019/20 by Results train services market requires dedication and innovation. Newrest Wagons-Lits’s priority is to support Newrest Wagons-Lits: rail operators through the current 18.8 % Logistics a long-term player economic situation. services in the night train sector ↑ Meal service Newrest Wagons-Lits is the only operator to offer a 1st class, hotel service on long-distance journeys, on a train by Newrest global concept combining the functions of rail safety entertainment experiences. All operational staff are With its historical experience in night train opera- Wagons-Lits, Austria and on-board services, both day and night: on-board guided by digital community tools guaranteeing that tions, Newrest Wagons-Lits is ready to meet the chal-

→ Lunch time catering, entertainment, reception services, logistics best practices are shared safety levels are optimized. lenge of relaunching the activity both in Europe and on TGV inOui train, France services, lounge services and other ancillary services. around the world. It is based on our highly technical know-how in passenger and train services. Our team offers support services, consulting services and technical assistance to rail operators: design of innovative concepts for sales and on-board services, Austrian night trains in a few figures... design, choice of product ranges in line with customer expectations and optimal organization of on-board services and logistics operations.

Because every trip counts, we are keen to create unique on-boar experiences by offering passengers 489,000 1.5 ton 6 to 24 months 5 solutions before, during and after the trip: reduced breakfasts served of laundry loaded of training to become countries each year & unloaded each year a train manager covered waiting times with pre-ordering, personalized recep- tions, itinerant and virtualized sales, seat service in 24 25

Retail

To meet the demands 369.9 M€ of the market, Newrest offers four 37.0 M€ Consolidated sales types of points of sale: its own Consolidated in 2019/20 sales in 2019/20

ACTIVITY 2019/20 REPORT brands, international franchises, strong local franchise brands and tailor-made concepts.

35 21 ↓DV R Concept countries Newrest offers a variety of services ranging from countries at Tunis Carthage airport, Tunisia around the world fast food to traditional restaurant with table service around the world in order to meet the expectations of all customers.

We have a strong and dynamic local presence based 86 on the experience of a major international group. 20,382 production transactions units We take care of the entire creation process: from the handled each day analysis of our environment through to the construction process, management and supply operations, Meal served sales campaigns, human resources, maintenance, Meal served by division and cleaning of the premises. by division 57.0 % 15.9 % Europe – Our key success factors include in-depth knowledge Asia, Pacific 53.5 % & Middle East Europe – Mediterranean of the airport environment and synergies with the 8.0 % Mediterranean Sub-Saharan Inflight Africa group’s main activities. We use expertise to provide innovative concepts in line with current trends, com-

bining tastes and flavours specific to the host country activity 2019/20 by Results Newrest has been a major player in and a digital experience. the transformation of airline service 8.8 % professions for over 25 years. 16.4 % Americas 17.1 % France 10.3 %

Americas France ↑ Loading From pick & pack services for buy-on-board, to 1st class of an Emirates 11.5 % plane cabin services, our staff serve more than 2,500 flights 1.5 % Asia, Pacific Sub-Saharan Africa a day around the world. Our culinary teams develop & Middle East and execute a wide range of local and international inspired recipes on a daily basis. Our operations Some own brands are strengthened by innovative automation systems & franchise developed by Newrest’s R&D team, as well as pro- help them meet their requirements. The development cesses which are virtualized, streamlined and envi- of the SAFE by Newrest label, to provide additional ronmentally friendly. guarantees to customers during the health crisis, or the digitization of our HACCP processes, are two Newrest also provides airport lounge services for examples of initiatives appreciated by our customers. more than 30 customers at several international airports including Paris, London, Geneva, Lagos, Lima We are also able to tailor our services to the indi- and Athens. Our airport lounge services are tai- vidual requirements of our clients, both for special lor-made to airline and airport requirements, and events and for religious, cultural and health reasons. range from catering services only to full lounge man- Newrest is a leader in halal catering. agement, including staff. With over 300 customers around the world, Newrest The group’s nutritionists, hygienists and quality and strives to provide its customers with high-quality safety experts provide their know-how to airlines to innovative services. 26 27

MULTI-SECTOR EXPERTISE

ACTIVITY 2019/20 REPORT Versatility of our know-how

Our Corporate Social Responsibility commitments are based on a wealth of unique know-how arising from our work in all segments of the catering business.

An assumed social responsibility A responsible company in terms of the environment and its employees on the basis of an integrated quality system.

Strengthen investment in the future Our support, training and talent promotion solutions are being strengthened at the local level to accelerate recruitment of future managers and the construction of a brand with international reach.

An unlimited culinary know-how Creativity that provides taste and nutritional qualities in harmony with the environment and in line with culinary benchmarks.

Responding to new consumer trends The development of a unique global production network thanks to our expertise and the integration of virtual marketing and distribution solutions for consumers.

Digital & innovation, a mature ecosystem Multi-sector expertise Multi-sector Through new technologies and new digital processes, Newrest is investing in its transformation to provide truly innovative solutions in all segments of the cater- ← Maintenance work on the Constancia mine, Peru ing industry. 28 29 ACTIVITY 2019/20 REPORT

← Cattle breeding of the Ferme de Ressins, France

FRANCE – We have created a third initia- An assumed tive under the Ferme de Cœur label in the South- Concrete actions East of France in partnership with the Institution Saint Joseph – La Navarre, our client. social responsibility Downstream from the production GUYANA – In partnership with our client SBM units, we are installing biodigest- Offshore, we have launched an organic farm, Plympton ers, dehydrators and composters Farms, to reduce food and beverage imports. at our production units to reduce A WORD FROM OUR CO-CEOs Our commitments volumes of food waste.

We can no longer ignore the strain to the planet Furthermore, we have set up selective sorting sys- on our planet’s resources and the Reduce food waste tems at all our sites in order to process plastics, food increasing inequalities. and recyclable cardboard waste, when these can be Local & responsible recycled in significant quantities. As we have seen in 2020, everything can come to a halt purchasing At the heart of our production overnight; we have to decide what kind of legacy we strategy is our goal of reducing want to leave behind. CSR is an integral part of who food waste to zero. we are and guides all of our strategic decisions. Eating Our production processes involve well has become a major concern, a civic duty even. a responsible approach. Our customers are involved in our project to reduce Selecting our products and encouraging our custom- organic and plastic waste as far as possible and we To achieve this, the Winrest ERP sets identity cards ers to adopt a healthy, sustainable diet are corner- use digital systems to improve efficacy. Our click & for each product, providing information about their stones in our group’s strategy. We are taking action in collect solution provides customers with a genuine origin and the type of packaging in use. Further up the areas that matter, with the humility and efficiency marketplace, pre-orders can be placed helping us to the production chain, we make customers aware of that characterize us. We want to focus our Group’s establish food production plans. By measuring and how we purchase products, including short circuits growth around strong commitment to the planet and inventorying unsold products within Winrest, our and local and responsible purchasing. to our employees. system promotes packed lunches which highlights responsible purchasing.

FRANCE & SPAIN – Newrest has made commitments with the French Federation of Food Banks and we are working with Too Good To Go in both Multi-sector expertise Multi-sector countries.

OBJECTIVE OBJECTIVE Plymton Farm, organic in biowaste recovered per year, in total waste recycled per year, farm managed with our client SBM Offshore in volume, over the next five in volume, over the next five in Guyana → years. years. 30 ACTIVITY REPORT 2019/20 A A zero in place. paper is also policy g environmentalOur approach in this sector. this in packaging plastic of our most replaced have to proud w 7 tonnes. 7 by consumption paper our reduced wehave tablets, e print of the number reduced have we Specifically, TUNISIA – – TUNISIA paperless. mostly SPAIN – employees. our to provided not is compostable Disposable materials. plastic tableware or 100 with % recyclable packaging plastic replace to T transition. plastic zero the to committed is Newrest production processes. p r o a a o i N ASSUMED SOCIAL RESPONSIBILITY SOCIAL ASSUMED N s at production sites and our internal processes are are processes internal our and sites production s at th our customers for buy-on-board. In 2020, we are we are 2020, In buy-on-board. for customers our th rticularly using the Winrest the using rticularly es further than responsible than further es chieve this, we are working with our customers customers our with working weare this, chieve Implementation of a zero plastics policy policy plastics of azero Implementation p p Zero paper Commit to zero the By computerising our procedures, procedures, our computerising By lastic transition olicy ERP, and the use of use the ERP, and

- r We have made strategic changes impacts for environment. the impacts world in order to generate positive around units theof production our vehicle and our network fleet tion to be reduced by 75 by reduced be to tion %. consump paper our enabled have units, production at of tablets use the and procedures of internal sation environmental specifications. environmental strict meet will units production future our all more, power. Further hydrogen and all-electric hybrid, c of fleet our of transforming process the We in are r COSTA – RICA e o e duction in the number of printers, the computeri the of printers, number the in duction mpany vehicles and light commercial vehicles to vehicles commercial light and vehicles mpany garding management the of gas Reduce our greenhouse Reduce our emissions Our actions, such as a 50 a50 as such actions, %Our o o OBJECTIVE i OBJECTIVE mpact by 2025. mpact f L advantage take will lights f our ED technology by 2025. technology ED

- - - 33 I SO 9001:2015 SO countries Sa The Group encourages Management, of its Quality, certification Hygiene, N E it a of safety thanks to the the to thanks of safety terms in company We abenchmark now dence. are confi with solutions internal responsible develop a m at now is system management integrated Newrest’s agility. and mance of perfor foundations the are opportunities equal a competence only everyone; to open is company The company’s identity. in that it is they the who define conditions. ing work equitable and safe fair, providing to and tion of discrimina forms all combating to labour, child and labour forced preventing to committed is group the to a signatory h international respecting to committed is Newrest m Integrated t Our commitments cer n u nd v thics in everydaythics life, o ewrest is committed to respecting to respecting committed is ewrest is d personality are valued. Talent management and and management Talent valued. are d personality man rights in all regions in which it operates. As As operates. it which in regions all in rights man 9 fety &Environmentfety processes: a tified ISO ISO an 001 ture level. This level of expertise enables us to us enables of expertise level This level. ture everyoneʼs responsibility. aluing employees, all its ur employees agement system

Everyday ethics Talent &diversity United Nations Global Compact Global Nations United or F or 25 SSC 22000 certified 22000 SSC I SO 22000:2018 22000:2018 SO 2

co 2000 ISO label. This This label. Newrest by SAFE

untries 22 FSSC 000

14 14

ISO 14001:2005 countries , the the , cer 1 4001 - - - - ISO tified Managerial innovation gives mitments both to our employees and to the planet. the to and employees our to both mitments com our fulfilling to essential is Computerisation of tomorrow. world the towards evolution the and transition digital the with hand in hand goes opment e assist to policy amentoring We developing are m professional development. supports and responsibility safe high-quality food. high-quality safe of delivery and production the secure to implemented tomers and consumers measures the health regarding cus employees, our to assurances additional provides m

e ployees in their professional careers. This devel This careers. professional their in ployees aning to professional

IS 11 11 O 45001:2018 certified 45001:2018 O O 18001 OHSAS HSAS 18001 or or 18001 HSAS countries i Innovation Innovation n management 45001 ISO

the different certifications By the end of 2021 of end the By w

ill have a management amanagement have ill 5 s y stem integrating integrating stem countries

. . . - - - 31

Multi-sector expertise 32 ACTIVITY REPORT 2019/20 strengthen the company’s future. company’s the strengthen and staff our challenge to us enables and dynamism of asource is organization our into talent of young integration The deployment. its through know-how their develop to continuing are countries our and The at one of our subsidiaries. managerialrole with dimensions are in an immersed operational program, young employees Program developmentthe Graduate of its for integrating young talent through capacity its has strengthening been For several years now, Newrest local knowledgeour basedis also on Our future i Investing n G raduate Program raduate the the Graduate Program Graduate . Through this 12-month i s ongoing despite the crisis, crisis, the despite s ongoing

The strength of our of our strength The Santa Cruz Santa University State Batangas as such institutions recognized with partnerships developed wehave years the Over us. for students best hoteltional schools, and engineering which select the strong links with a number of national and interna and of national anumber with links strong We have schools. partner of our collaboration active the without nothing be would program However, the by experiences. these enriched are employees our and managers our Both leaders. future our become to talent national training are managers Our dimension. local a strong on taking the success, this on Building immersed. totally are They subsidiaries. our one of at responsibility higher with positions in talent their develop then can They managers. our alongside skills business their develop and country each to how know- operational their bring employees young Our scope,national diversifies which our expertise. also ees who are aware of our DNA and our know-how. our DNA and of our aware who are ees Graduate Program Graduate conv 60 60 ersion rate ersion in Bolivia in the search for future employ- future for search the in Bolivia in % G

r aduate Program aduate in the Philippines and Infocal and Philippines the in these new recruits new these group countries group h Graduate Program Graduate a ve welcomed welcomed ve 26 lies in its inter- its in lies

is is -

H Yves Igondjho New P What Graduate does the Gabon so we could collaborate with it.” with collaborate wecould so Gabon up in set be school ahotel see to impatient Office the with closely we work Locally, group’s subsidiaries. of the another at expertise develop and program the join of them majority the Subsequently, studies. of their end the at internships for people Program Graduate the to addition In professions. ment manage site remote for professionals recruit sh partner develop to first “We one of the were the join to employees national three training currently weare gained, wehave experience the With humility. full in team our with we cooperate know-how; real brings talents young of these integration The us. joined also have intern, year a2nd Duclos, Clément and Graduate, new our Guillossou, year, Florian This 2020. September in Angola in Supervisor tions Program former one of our Pangallo, Enzo 2020. January in Gabon in of Operations Director Deputy appointed was gram, pro of his end 2018 who, the at November Program y integrating been wehave years, “For several Gabon?to Newrest o do youWhat rely structures element.” afourth incorporated just have we that so much so excellent, is feedback uman Resources director, ou n t rogram ips with renowned hotel schools, mainly to to mainly schools, hotel renowned with ips Graduate Graduate international the from talent ng rest Gabon rest o recruit young talent? when selecting candidates. We are candidates. selecting when , we welcome many young talented talented young many , we welcome . We welcomed Octave Dewulf in Dewulf . We Octave welcomed trainees, was appointed Opera appointed was trainees, Graduate Program Graduate contribute National Employment Employment National

. Operational Graduate Graduate - - - -

Newrest SouthAfricaNewrest Shaun Padayachee AngolaNewrest Bertrand Ducouret graduate Local graduate International o fewA examples f career paths... paths... career specialising inlogistics andsupplychainmanagement Education : Bachelor’s inCommerce, deployment oftheWinrest ERP Nov. 2017–June2018:Graduate Program, process Coordinator July 2018–April2019:Production process Supervisor May 2019–Feb. 2020:Production control andsystems deployment March 2020–present: Head of cost Education : ABAinHotel Management Operations Supervisor, Peru Dec. 2015–Feb. 2017:Gr &CampBoss,Bolivia Supervisor Feb. 2017–May2018:Operations of Operations, Chile May 2018–June2020:DeputyDirector Dir July 2020–present: ector of Operations, Angola

aduat

e Program

Multi-sector expertise 34 35 ACTIVITY 2019/20 REPORT ← Taste education at the Interna- tionale School of Casablanca, Morocco

The international While preparing the menu for Vueling, Newrest Spain As a major actor in promoting An is creating recipes with the two Michelin star-Chef, healthy and balanced diets, expansion of Chefs Ramón Freixa. A fresh and delicious sandwich range Newrest is developing awareness Unlimited is taking has come out of the collaboration. In France, the programs on the fundamentals unlimited famous pastry Chef Philippe Conticini shares some of of nutrition in the restaurants shape his tasty “Gâteaux de Voyage” on board the TGV inOui served around the world. bar. In order to expand its service offering, Newrest Last year we founded the Chefs Unlimited club, which Wacasco in Oman is working with the iconic Omani culinary Our staff are launching initiatives in schools to edu- includes talented chefs from all over France. Build- Chef, Issa Al Lamki to create a range of healthy, fresh cate youngsters about these issues. Fun classroom ing on this successful experiment to emulate and and balanced dishes. workshops, discovery days in school or with our local transmit our gastronomic know-how, the passion for know-how producers, Semaine du Goût; a number of educational ever more innovative and tasty cuisine is spreading We have a responsibility campaigns are under way to educate children about internationally. Culinary art poses a never-ending to make our guests good eating practices. In Algeria, as in many countries, 2020 has slowed down series of questions. Our Chefs Both on land and in the air, we take this responsibility our ambitions, but it has not destroyed them. Chefs aware of food balances are aware of the latest restaurant seriously. Newrest Spain is creating a buy-on-board Unlimited is ready for action. A booklet full of exqui- trends and love discovering Meals are ideal times to learn, whether with the family, food offering with information about the nutritional site recipes, show-cooking demonstrations, a compe- and passing on new flavours. in a company or at school. components of each dish in order to make diners tition for the best pastry chef in schools; our chefs are aware of balanced diets. ↑ Newrest They innovate while providing high quality services, going to light up our restaurants around the world. Wacasco in Oman is work- highlighting excellent local products. This endless ing with the iconic Omani culinary quest has only one purpose: to excite our Chef, Issa Al Lamki guest’s taste buds. Our restaurants come alive to the rhythm of the OCEANIC program

Based on our partnership with Fabrice Amedeo, a Vendée Globe 2020 skipper, our restaurants are An ongoing coming to life with the OCEANIC program. This is designed to instruct and educate about the protec- Multi-sector expertise Multi-sector collaboration with tion of the marine ecosystem.

renowned Chefs Cooking plays a big role in the entertainment program. Diners are served delicious seafood dishes Newrest is seeking renowned chefs to perfect its and can discover delicious recipes that respect the culinary expertise, both with humility and passion. environment. 36 37 ACTIVITY 2019/20 REPORT

← Home page of our Orderʼeat online ordering solution

Creation of online catering concepts

Based on our experience in commercial catering, both directly and through franchising, our ambition is to Responding Tailor-made e-commerce take advantage of our production capacity within high for businesses density catchment areas and to create innovative catering concepts within well-known global e-commerce to new As a long-standing player in pre-ordered meals in platforms. the aviation sector, Newrest has been able to inno- This project is an opportunity to work across a num- vate in the rail sector with the deployment of the ber of segments and create genuine culinary experi- consumer seated ordering since 2017. Anxious to keep up with ences in line with current trends while focusing on the expectations of our customers, our Digital lab has our marketing and culinary know-how. Commercial developed an agile e-commerce platform which can marketing and meal distribution are the responsibil- trends adapt to the challenges faced by our customers and ity of these digital marketplaces. their employees. Relying on the capabilities of The relevance and popularity of these consumer our global production network, A genuine marketplace which Our agility lies in a strategic choice to develop rele- experiences will provide opportunities for integrat- our historical multi-sector is specific to each company, vant digital solutions on our own, and therefore be ing them into our out-of-home catering offerings and know-how enables us to respond our Order’eat solution offers able to adapt them to changes in market trends as may give rise to new commercial catering concepts. to new consumer trends pre-ordering to guarantee quickly as possible. with dynamism and relevance. the availability of products The context of 2020 has shown how important it is at mealtimes, as well as ordering More than 40 companies around the world have used for a group like Newrest to explore new avenues to of catering services and, coming this solution up to now. This demonstrates the rele- apply its know-how, while being able to count on a Popular culinary soon, a portal for reserving vance of our solutions in the current context. The lat- wide range of applications through its production know-how food baskets which are filled est development being home deliveries to customers units on all continents. at the end of the service, working from home in Costa Rica. ↑ Order pick Like the airlines, which call on our creativity and our up at TGV to satisfy our customers after inOui bar, know-how in food production under the best sanitary France work and to reduce food waste. conditions, new players in corporate catering are also looking to employ our skills. Our Order’eat Thousands of meals are produced in recyclable pack- platform... aging each week in France, satisfying the employees expertise Multi-sector of a large number of companies at lunchtime. The products are showcased on our customers’ 20 % 43 60,000 conversion sites transactions e-commerce platforms. We deliver meals to the dis- rate equiped handled each day tribution hubs, which then organize delivery to the end consumer. 38 39

Our approach to innovation seeks to focus staff on the Winrest, our software package, is at the heart of the quality of our services. The automation of a number architecture of our contract with Vueling. Before each of tedious operations enables them to focus on value- flight, customers are able to place pre-orders through added tasks that require initiative, know-how and our click & delivery solution. The same operation adaptability. takes place on board the aircraft through our Air Fi payment solution, which also communicates with our Our approach is driven by our software package. Corporate Social Responsibility commitments and will assist us But it is mainly in the back office where we have achieved the goal of connecting our ERP to a variety

ACTIVITY 2019/20 REPORT in hitting our targets in 2025. of third party entities such as Spanish customs and our banking ecosystem, which handles transactions throughout Europe, as well as our inventory management system, key information from our client, and our financial management system.

← Innovative solutions on Digital & board trains (SNCF, ONCF), aircraft (Vueling) and at our pro- winrest duction units innovation, IT (cobots) a mature

major marketing ecosystem projets innovations solutions

Newrest solutions

to meet all challenges digital lab In 2015, Newrest created an internal ecosystem dedicated to innovation and the digitalization of its businesses. As Newrest is responsible for facilitating sales with on-board staff, we also interfaced Winrest with our ↑ → A quality Now having reached maturity, this ecosystem com- to ensure that customer journeys and operations are control officer commercial social network “My Link by Newrest”. checks the day’s plements our culinary know-how and highlights our optimized, another source of added value. production using Winrest differentiation and responsiveness in the current con- Four departments are working with operations on all text. Our goal is to take an omni-channel approach Vueling, successful multi businesses: IT department, major projects department, digital and marketing department. They are system integration also in charge of our global management system Our Winrest ERP has been (ERP), Winrest, our digital solutions for sales and integrated into more than 8 third- business management, and also the creation and inte- party interfaces and interfaces gration of our cobots ‒ collaborative robots ‒ within developed by the group. Newrest production units. Multi-sector expertise Multi-sector Buy-on-board is a concept involving the on-board We believe we have all the necessary systems to 2020 was another strong year in terms of innova- sale of duty free products and is used by a growing support airlines looking for new on-board catering tion seeing the launch of the contract with Vueling in number of airlines around the world. Each passenger solutions and to face the challenges of relaunching Spain, the integration of our rail solutions in Morocco, becomes a potential customer. inflight sector. and a novel method of installing cobots at our London-Gatwick unit. 40 DIGITAL & INNOVATION, A MATURE ECOSYSTEM

For more information, visite our web site:

Cobot lines at the heart Cobot line in operation on the London-Gatwick unit, www.newrest.eu of our production units United Kingdom ↓ Increasing collaboration between our staff and our innovative solutions

ACTIVITY 2019/20 REPORT Three years of research were required to revolution- ize the way we work at our inflight production units.

We had to deploy over than 15 lines of cobots (collaborative robots) around the world to identify the model that improves productivity the most.

The initial step was the creation of the universal robotic hand, which can grip any type of object in any type of container. However, the expected result are only achieved through close cooperation between members of staff and the machine.

Staff work hand in hand with our cobots in a fully integrated process. The operator sets the pace and the machine relieves him of having to do low added value tasks. This occurs from the portioning stage onwards.

This unprecedented breakthrough places cobots at the heart of our new units. The latest are also equipped with the latest technologies required for our inflight catering business: robotic garnishing lines, technological assistance with the assembly of trolleys, preparation and dispatch of flights, automated wash- ing up of dishes and trays, automated sorting of cut- lery and automatic bagging machines, to name a just few.

It is through these technological breakthroughs and our integrated systems that we are looking to position ourselves as a benchmark player in the transformation of airline services.

In 2020/21

Multi-sector expertise Multi-sector PHOTO CREDITS W2P Production, we plan... Newrest Zambia, Frédéric Maligne, Newrest Canada, Newrest SOS, Newrest Nigeria, Angela Howard, Newrest United-Kingdom, Newrest Gulf, Pandora Wong, 100 % 20 55 Newrest Wagons-Lits Austria, Newrest Guyana, of our units will have carried operational Cobots Shutterstock, Newrest Gabon, Newrest Angola, out an energy audit cobot lines around the world Newrest South Africa, Issa Al Lamki, Miguel Mas, Marie Janiszewski, Newrest Spain. Couverture : Ahad Uddin, Herbert Goetsch. E X E C U T I V E MANAGEMENT OFFICE 61, boulevard Lazare Carnot 31000 Toulouse ‒ France Phone: +33 (0)5 62 89 39 88

INVESTORS RELATIONS Luc Gérardin, Chief Finance Officer Phone: +33 (0)5 62 89 39 82

COMMUNICATION DEPARTMENT Marc Starké, Vice president Communication, Marketing & Digital Transformation Phone: +33 (0)5 62 89 39 99