BUSINESS RESPONSIBILITY REPORT SECTION A: GENERAL INFORMATION ABOUT THE COMPANY

Jaiprakash Associates Limited is the flagship company of (A) Number of National Locations the Jaypee Group, which is a diversified infrastructure The Integrated and Construction conglomerate with business interests including Engineering division of the Company operates at the locations & Construction, Power, Cement, Real Estate, Hospitality, of its clients. The Company is also engaged in the Fertilizers, Sports, Aviation and Education (not-for-profit). business of manufacture and marketing of Cement Corporate Identity Number (CIN) L14106UP1995PLC019017 in M.P. & U.P. Name of the Company Jaiprakash Associates Limited In addition, the Company owns 5 five-star hotels in Registered Office Address Sector - 128, - 201304, U.P. New Delhi, Mussoorie, Agra and and Website www.jalindia.com two golf courses with associated recreational and E-mail id [email protected] residential facilities in Greater Noida & Noida as part Financial Year reported 2017-18 of its Real Estate business. It also has an International Sports Division in Gautam Sectors that the Company is engaged in (industrial activity Buddh Nagar, U.P. In addition to these, the Company code-wise)*: has its sales offices and dealership networks in Activity National Industrial Classification different states of the country, especially in the Section Division Description States of Rajasthan, Punjab, Maharashtra, Bihar and (Group) Chandigarh (U.T.). Engineering, F - Construction 41 Construction of (B) Number of International Locations Construction buildings and Real Estate 42 The Company is currently operating in four Civil Engineering development 43 international locations as under: Specialized construction (i) Mangdechhu, in Trongsa District, Bhutan: activities Construction of 720 MW Hydro Electric Project by the Royal Government of Bhutan and the Government of Manufacture of C – Manufacturing 23 (239) Manufacture cement of cement, lime ; and plaster (ii) Punatsangchhu - II, Bhutan: Construction of 990 MW Hotels I - Accommodation 55 (551) Hotels and joint implementation of Hydro Electric Project by the Motels Royal Government of Bhutan and the Government of Sports, R – Arts, 93 (931) Sports India; Operation of Entertainment and activities Other Golf and Spa Recreation (932) amusement (iii) Rahughat Hydro Electric Project, Myagdi District, Resort and recreation Nepal: Construction of 40 MW Hydro Electric Project activities of Nepal Electricity Authority. Energy from E – Waste 38 (382) Waste treatment Municipal Solid Management and disposal (iv) Arun-3 Hydro Electric Project, Sankhwasabha District, Waste Activities Nepal: Construction of 900 MW Hydro Electric Project of SJVN Arun-3 Power Development Company Private *As per National Industrial Classification (2008), Ministry of Limited (SAPDC). Statistics and Program Implementation, GoI. Markets served by the Company Key Products & Services: The primary focus of the Company’s products and The major products and services that Jaiprakash Associates services has been the national market. While the Limited provides are Engineering and Construction, Company is making efforts to explore and develop Manufacture and marketing of Cement, Hotels and existing as well as new export markets for its Hospitality, Real Estate and Sports. products, there is no specific export plan for the same. Total number of locations where business activity is undertaken by the Company SECTION B: FINANCIAL DETAILS OF THE COMPANY FOR FY 2017-18 As on 31st March 2018, the diversified businesses of the Company were operating in 30 national locations in various Paid up Capital (as on Rs. 486,49,13,950 States/Union Territories across the country including 31.03.18) Delhi, , , Himachal Pradesh, Total Turnover Rs. 6,288.10 crores Andhra Pradesh, Gujarat, Uttarakhand, Jammu & Kashmir, Karnataka and Telangana and 4 international locations in Total Profit after Tax Rs. 351.71 crores Bhutan & Nepal as per details given below. (PAT) Total Comprehensive Rs. 341.71 crores Income

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Total spending on N.A. 2. Principle-wise (as per National Voluntary Guidelines) Corporate Social Business Responsibility Policy/policies The Company spent Rs. 76 Responsibility (CSR) as Lacs on CSR against the percentage of Profit after Questions Principles requirement of ‘Nil’ as per Tax CSR Rules, 2014 (as the 1 2 3 4 5 6 7 8 9 average net profit of last 3 years as per CSR Rules is 1 Do you have a Yes negative.) policy for…:

Activities in which expenditure above has been incurred 2 Has the policy The policy has been formulated been formulated taking into account the needs The Company funds social projects at each of the different in consultation of the Company’s various project sites that the Company operates in, that are specific with the relevant stakeholders. to the needs of that location, as detailed in Principle 8 of stakeholders? Section E. 3 Does the policy Yes, the policy has been The major activities, the Company focuses on, are conform to formulated in line with the imparting education, and rural infrastructure development any national / National Voluntary Guidelines through contributing to the building of roads, community international for Social, Environmental and centres, education – from primary to higher education, and standards? Economic Responsibilities healthcare, etc. of Business released by the If yes, specify. In addition, the Company provides financial support towards Ministry of Corporate Affairs in relief and reconstruction after national catastrophes such July, 2011 and also Section 135 as earthquakes and other natural calamities (e.g. land slide of the Companies Act, 2013. in Uttrakhand in June 2013). 4 Has the policy The Policy has been approved SECTION C: OTHER DETAILS been approved by by the Management and signed In terms of Companies Act, 2013, the Company has 17 the Board? by the Executive Chairman subsidiaries as on 31st March 2018 (number being the same If yes, has it been as on date also) which are engaged in various business signed by MD/ activities, including cement manufacturing, infrastructure owner/CEO/ development, Real Estate, Expressways, sports, fertilizers, appropriate Board aviation, Agri related and Healthcare. Director?

The details about the subsidiaries are given in Directors 5 Does the company Yes. Report. have a specified The Company has a “CSR committee While many of these subsidiaries, as well as other entities Committee” of the Board of of the Board/ that the Company does business with, carry out activities Directors, formed in line with Director/Official related to business responsibility under their own provisions of Section 135 of to oversee the initiatives, these are not covered under this report. the Companies Act, 2013. This implementation of Committee, inter alia, oversees SECTION D: the policy? the implementation of the BUSINESS RESPONSIBILITY INFORMATION policy. 1. Details of Director responsible for Business Responsibility 6 Indicate the link The Sustainable Development for the policy to Policy is at the following link: a) Details of the Director responsible for implementation be viewed online of the Business Responsibility policy http://www.jalindia.com/ attachment/Sustainable%20 DIN Number 00008125 Development%20Policy.pdf Name Shri Sunil Kumar Sharma (please visit www.jalindia. Designation Executive Vice Chairman com> Investor> Shareholder Information> Disclosures Under b) Details of the Business Responsibility head LODR> Policies> Sustainable Development Policy) DIN Number 00008125 7 Has the policy Yes. Name Shri Sunil Kumar Sharma been formally The Policy has been made Designation Executive Vice Chairman communicated available to all internal and Telephone number 0120-4609000 to all relevant external stakeholders through internal and e-mail id [email protected] the Company’s website: www. external jalindia.com stakeholders?

132 SECTION E: PRINCIPLE-WISE PERFORMANCE Questions Principles PRINCIPLE 1 – CORPORATE GOVERNANCE 1 2 3 4 5 6 7 8 9 Businesses should conduct and govern themselves with 8 Does the company Yes. Ethics, Transparency and Accountability have an in-house The Company has defined a structure to Jaiprakash Associates Limited is committed to the highest governance structure from the implement the standards of ethical conduct in all that it does. It is the Corporate level to the individual policy/policies? Company’s deeply-held belief that “integrity in our locations in order to implement actions engenders trust in our stakeholders, which is the and monitor the policy. Details cornerstone of our business.” The Company has created for the governance structure a comprehensive Sustainable Development Policy that are provided at the following codifies its approach to ensuring that its business practices link: remain sustainable in the long-term. http://www.jalindia.com/ The Company’s philosophy on Corporate Governance communication/2017/Business_ aims at attaining the highest level of transparency and Responsibility_Report.pdf accountability towards its stakeholders – including, (please visit www.jalindia. among others, shareholders, employees, the Government com> Investor> Shareholder and lenders – and at maximizing returns to shareholders Information> Disclosures Under through creation of wealth on a sustainable basis. LODR> Business Responsibility The Company strives to be a responsible corporate citizen, Report) abiding by the letter and spirit of all applicable national and state laws, and also encourages the entities it does business 9 Does the Company Yes. with, to do the same. The Company is compliant with the have a grievance All stakeholders’ grievances are Corporate Governance norms laid down in SEBI (Listing redressal promptly addressed. Obligations & Disclosure Requirements) Regulations, 2015 mechanism related and the Listing Agreement. to the policy/ policies to address The Directors and Senior Management of the Company stakeholders’ are guided by the Code of Conduct that details their grievances related responsibilities towards shareholders, society and the to the policy/ country. policies? The Company has also framed various policies required under the Companies Act, 2013 and SEBI (Listing Obligations 10 Has the Company The Company is doing the & Disclosure Requirements) Regulations, 2015 and the same carried out evaluation internally through are duly complied with. These include, amongst others, the independent the CSR Committee of the Board Insider Trading Code, Related Party Transactions Policy, audit/evaluation as well as through the Executive Whistle Blower Policy, Remuneration Policy, Dividend of the working Management of the Company. Distribution Policy, etc. for ensuring transparency and trust of this policy by in the organization. an internal or external agency? The Company is extremely responsive to any complaints received from stakeholders; the Company received 241 complaints from Shareholders during the Financial Year 3. Governance related to BR (Business Responsibility) 2017-18 regarding issues such as transfer/non-receipt of The CSR Committee endeavours to meet from time shares, dividend warrants not received, loss of shares, to time, at least once in a year, in order to assess demat complaints, etc., all of which were resolved before the BR (Business Responsibility) performance of the the close of the financial year. Thus, there was no complaint Company. The Board also notes and assesses the BR to be resolved either as on 31st March 2017 nor as on 31st performance accordingly. March 2018.

This is the sixth year that the Company is publishing PRINCIPLE 2 – PRODUCTS AND SERVICES its Business Responsibility Report, and plans to continue to publish the same every year. Businesses should provide goods and services that are safe and contribute to sustainability throughout their The Business Responsibility Report can be viewed life cycle online at the following link: At Jaiprakash Associates Limited, we have made sustainable http://www.jalindia.com/communication/2017/ development a cornerstone of our business strategy to Business_Responsibility_Report.pdf achieve sustainable and profitable growth. Company (please visit www.jalindia.com> Investor> has prioritized key issue after collective deliberation of Shareholder Information> Disclosures Under LODR> management and key stake holders. These issues include Business Responsibility Report). Health & Safety, Corporate Governance & Transparency, Energy Security, Social Responsibility, Product Responsibility, Climate Change and Waste Management.

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Our Business Responsibility report draws on our proven The mobilization of men, machinery for materials are technology and risk management framework. The Company in progress. Since last one month, Construction of places significant emphasis on Research and Development project roads and development of portals of Adit1 to focused on optimizing engineering techniques and creating HRT and Diversion tunnel outlet have been initiated. new methods in order to achieve higher efficiencies. iii. Rahughat Hydroelectric Project (40 MW) in Nepal. Over almost four decades, the Company has executed some of the most noteworthy projects in the country that JAL has also been awarded all Civil & Hydro- creates significant long term improvement in the lives of mechanical works of the project on EPC basis by the the people, both near and far. project authority of Nepal Electricity Authority. The works includes Dam Complex, HRT and Power House Company’s major divisions include Engineering and Complex. construction, Cement, Real Estate & Hospitality. Details of initiatives taken under these divisions are furnished The contract agreement has been signed recently hereunder: and mobilization of resources will be taken up in due course of time. 1. ENGINEERING AND CONSTRUCTION: iv. Naitwar Mori Hydroelectric Project (60 MW) in A. Hydro-power projects: Uttarakhand State of India. The Company has been a leader in the construction of river valley and hydropower on turnkey basis for JAL has also been awarded all civil works of 60 MW more than four decades, and holds the distinction Naitwar Mori Hydroelectric Project in Uttarakhand of participation in 54% of new hydropower projects by SJVN Limited (A Govt. of India Undertaking). under Tenth Five year plan. The mobilization of manpower, machinery and The Company is currently executing various projects in materials are in progress and the project works will hydropower and irrigation, and holds the distinction be started shortly. of simultaneously executing 13 hydropower projects v. Pakal Dul Hydroelectric Project (1000 MW) in J&K in over 6 Indian states and Bhutan, for generating India 10290 MW of power. JAL in Joint Venture with AFCONS has been awarded Advantages of hydro power projects: the contract for Power House Complex and a part of • Does not generate pollution or wastes HRT in J&K by Chenab Valley Power Projects Private Limited. In this Joint Venture, JAL Share is 30% and • Does not generate greenhouse gases the balance 70% is with AFCONS. • Saves natural resources JAL has also been the lowest bidder in Dam Package • Dependable, controllable and predictable which envisages construction of Concrete Faced Rock source of renewable energy Fill Dam Complex and part of HRT. The financial • Dams are built to create reservoirs for flood evaluation and negotiations are in progress with the moderation, hydropower generation and Client and the Letter of Award is expected shortly. irrigation in the command area. B. Expressways: • Most suitable to cater for peaking power The Company has developed 165 kilometer long requirements. Yamuna Expressway along the Yamuna river MAJOR HYDROPOWER PLANTS UNDER EXECUTION connecting Noida and Agra. The principal objective of i. Punatsangchhu-II Hydroelectric Project (PHEP-II) & this expressway is to minimize travel time from Delhi Mangdechhu Hydroelectric Project (MHEP) [Bhutan]: to Agra, facilitate faster uninterrupted movement of passengers and freight traffic, connect the main 1020 MW (PHEP-II) and 720 MW (MHEP) hydroelectric existing and proposed townships and commercial projects are being set-up under bilateral agreements centers on the eastern side of the Yamuna river, between the Govt. of India and the Royal Govt. relieve traffic congestion on the National Highway-2 of Bhutan, to achieve an important milestone of and Old Grand Trunk Road (National Highway-91) generating 10,000 MW of hydropower by 2020. and generally enhance development in the region. Jaiprakash Associates Limited is executing Dam and The Company has also commissioned the four lane Power House Complex works for both, PHEP-II and Zirakpur-Parwanoo Section of NH-22, Himalayan MHEP Projects. Expressway from km 39.96 to km 67.55 which has ii. Arun 3 Hydroelectric Project (900 MW) in Nepal. RIFD Technology based Electronic Toll Collection JAL has been recently awarded item rate Civil Plaza in the States of Punjab, Haryana & Himachal Contract for Dam Complex and part of HRT in North Pradesh. East part of Nepal. This project is implemented by Some of the major advantages of these accessed SJVN Arun-3 Power Development Company Private controlled high speed expressways are as follows:- Limited - a subsidiary company of SJVN Limited (A Govt. of India Undertaking) as a BOOT project in • These expressways provide fast and safe accordance with Hydro Power policy of Govt. of connectivity resulting in saving of fuel, time Nepal. and cost of transportation to the society,

134 • Yamuna Expressway is managed by advanced due to seepage and evaporation etc. Accordingly, Highway Traffic Management System (HTMS). the Govt. of India and various Sate Govts. are giving Multiple Fiber Optic Ducts have been deployed higher emphasis to switch over to this system to for captive requirement, video surveillance, optimize the water utilization considering the traffic management system & crime control. shortage of water availability. Further subletting of these ducts to telecom This is as a new initiative in EPC Business segment operators shall avoid digging of highway and and accordingly increased thrust is being made to thus additional cost in future. build competence in this subject field. • Liberal plantation and landscaping for JAL through Open Competitive Bidding have bagged aesthetic appeal, reducing air/noise pollution, the following projects on EPC basis. wind impact, and very comfortable ride to Agra has positively impacted foreign tourism i) Harsud Micro Lift Irrigation Scheme on Turnkey basis to Taj Mahal. Madhya Pradesh • Yamuna Expressway has played a major role ii) Naigarhi Micro Irrigation Project (Part-I) on Turnkey in planning of NCR & western U.P region, as basis in Madhya Pradesh number of SEZs have been planned along the iii) Naigarhi Micro Irrigation Project (Part-II) on Turnkey Expressway, which has given a boost to social basis in Madhya Pradesh and economic development of masses in this region. iv) Ram Nagar Micro Irrigation Project Package on Turnkey basis in Madhya Pradesh • It has created a major potential for inclusive growth opportunities for local industries, In all these projects, detailed surveys and investigation agriculture, medical and educational services have been completed after the award of work and thus mass job opportunities. and detailed engineering is in progress. Parallely, procurement action is being taken for the various • Himalyan Expressway has immensely helped equipments, materials, etc. to gain time so that the fast movement of armed forces to the projects can be completed within time frame laid in northern border of our country including the contract. tourism in Himachal Pradesh by facilitating more comfortable and higher traffic volume. 2. CEMENT DIVISION In addition to the above, JAL is executing the The Company has made a continuous effort to ensure following contract packages of Expressways/ optimum utilization of resources in all its processes. Highways and major bridge on EPC basis: The cement plants have the latest state-of-the- art technology starting from mines to the packing i) Eastern Peripheral Expressway in Uttar Pradesh house. The Company has also been upgrading the at the Contract Price of Rs. 747 Crores. The technologies and processes of the cement plants on works are in last phase of completion and a continual basis to make them energy efficient and likely to be completed soon. environment friendly. ii) Varanasi Gorakhpur section of NH-29 (Package- Some examples of the technologies and processes III) in Uttar Pradesh at Contract price of Rs. 840 used are: crore. • At Jaypee Rewa Cement Plant, Main ESPs for iii) Varanasi Gorakhpur section of NH-29 (Package- both the kilns (Unit-1 & Unit-2) have been IV) in Uttar Pradesh at Contract price of Rs. replaced with technologically advanced pulse 1030 crore. jet bag filters at an investment of Rs. 731 & 935 The works of Package-III and Package-IV Lakh respectively. This has benefited in stack of Varanasi Gorakhpur section have been emission reduction. Now, the Stack Emission is initiated. less than 25 mg/Nm3 which is much below the statutory requirement. iv) Construction of New High Level Bridge on River Narmada in Gujarat at Contract price • A premier quality Cement (PPC) with a brand of Rs. 142.20 Crore. The works on this project name “BULAND” was launched in the market. have been initiated. This cement has very high compressive strength and is most suited for critical applications. JAL has also received Letter of Award from NHAI for Lucknow Bypass Road (Package-1) in • Use of Pet Coke in Cement Kiln: Pet coke is Uttar Pradesh at Contract price of Rs. 899.00 used as an alternate fuel for production of Crore recently and the Contract Agreement is clinker. Following benefits are achieved: likely to be signed shortly. 1) Utilization of industrial waste thus C. Irrigation: resulting in fossil fuel conservation. Automated Piped Irrigation for delivery of water at 2) Use of Pet Coke in cement Kiln will the micro level in the command area is the need of facilitate use of sub-grade limestone the present day in India to minimize the water losses to the optimum extent resulting in

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production of high quality clinker. refrigeration and hence saves electricity 3) Every ton of pet coke that is used reduces • usage of advanced technology such as Fiber the use of 1.3 tons of coal. to the Home (FTTH), promotes economic development, reliability, security, higher • Solid wastes viz. Fly Ash and Bottom Ash bandwidth at nominal cost to meet the generated from the CPP are reused/ recycled in consumer demand of the next decade. the cement plant located within the premises. • use of renewable energy: Company’s • Tyre chips, Rice Husk, FMCG product wastes, integrated township, is equipped with Cotton Waste, Polythene and other waste renewable source of energy i.e. solar lighting materials are being used as Alternate fuel in and solar hot water systems. This will place of Coal. result in significant reductions in electricity • High efficiency Bag Houses/ Filters are used in consumption over the lifetime of township. almost all the areas. All such bag houses, bag • Rain Water harvesting system and plantation filters are designed for emission levels much of trees support environmental growth and lower than the statutory limits of 30 mg/ Nm3. equitable development. • The total operations of cement & power •  Implementation of SAP in real estate industry plants are automatically controlled from a that optimizes the resource, reduces the use single location i.e. Central Control Room of paper, promotes internal control system, through modern and technologically advanced stream lines flow of information, saves time & Distributed Process Control System, making the money. whole operation cost efficient and efficient. 4. HEALTH CARE • Duoflex burners are installed in all kilns which emit low NOx in the stack gases and are highly With the vision of promoting world-class health fuel efficient. care amongst the masses by providing quality and affordable medical care with commitment the • Captive Power Plants located at the cement Jaypee Hospital has been constructed. The hospital sites use high efficiency boilers and ESPs which has been planned as a 1200 bedded tertiary care ensure stack emissions within statutory limits. multi-specialty facility and is commissioned with • Efficient Water management system has been 504 beds and 250 beds operational in the first phase implemented at our cement plants to ensure through its subsidiary company Jaypee Healthcare minimal use of water in the process, recycling Limited. The Hospital known as “Jaypee Hospital” in and recharging of waste water and Zero Sector 128, Noida, U.P., offers the highest standards discharge. of healthcare services through state of the art infrastructure amalgamated with latest technology • GPS devices are installed in heavy earth available across the globe along with a highly skilled moving equipments in all our mines to monitor and experienced team of doctors. & control the movement of vehicles and also to optimize the available resources. The hospital has been continuously conducting free camps in rural part of the country in an effort 3. REAL ESTATE DIVISION to provide early diagnosis and create awareness on The Company has been developing some of the health issues. Over 25,000 patients have been seen finest integrated townships in the country; wherein by specialists in different areas which have included everything is nearby & at walking distance; whether some free medical tests also. In the year 2017-18, it is shopping, office, hospital, school/ colleges, Jaypee Hospital has been able to touch base more sports or a game of golf. Company offers Residential than 1,000 doctors through various CMEs, more than Projects at Noida, Greater Noida & Agra. 26,000 people through various camps and health talks and last but not the least more than 25 press The Company believes that harmony between the conferences. man and environment is the prime essence of healthy life and living. The sustenance of our ecological In addition to this, the hospital has treated more balance is, therefore, of paramount importance. than 2 lakhs OPD patients, more than 20,000 indoor Efforts are made to conserve ecological balance patients, 400 liver and Kidney transplants, over 4,000 without any harm done to the local flora and fauna. international patients from world over. The Company has also taken green initiatives, Jaypee Hospital has been ranked amongst the top afforestation drives, resources conservation, water 10 hospitals in North India as per ‘Times of India conservation, air quality control and noise pollution Survey 2017’. The hospital has also been ranked as control and has created a “green oasis’’. the emerging brand of the year 2016 by India Health and Wellness Awards 2016. Jaypee hospital has also Some of the major initiatives taken in the field of been conferred as Best Emerging Hospital by Times Real Estate are as follows: of India Best Hospital Survey, 2016. Jaypee hospital • u se of CLC Block which provide better has already got accreditation for NABH, NABL and insulation from heat that reduces the need of going for JCI.

136 The Company is also running many hospitals and means of transportation of the raw materials and dispensaries over and above the above-mentioned hospital components which are input to the different projects at various project sites, which, inter alia, provide free are sustainable in the long-term. medical facilities to the needy. Highly qualified medical The Company evaluates its major suppliers and practitioners have conducted year bound medical camps contractors to ensure that they are in compliance such as pulse polio, health checkup for under privilege with legal and environmental norms in their business children, Hygiene awareness camp that has helped in activities. reducing infant mortality rate and increasing the life expectancy. The Engineering and Construction Division of the Company primarily undertakes large-scale projects 5. HOSPITALITY DIVISION that require specialized machinery and equipment, The Company has core philosophy & policy to keep many of which are imported in order to meet the the guests ‘Healthy & Safe’, including from various stringent quality parameters that are adhered to. types of water borne diseases. The bacterial growth The raw materials such as cement and steel that go namely legionella and gram negative bacteria in into the construction projects are also sourced from water sources was, once, widely prevalent in the reputed national firms. country. The Company has an established Bacteria Control Management System in all the hotels to Wherever possible, and with all other factors provide clean and healthy environment. remaining equal, the Company prefers to procure raw materials and spare parts from vendors and The Company has also constituted the board in all dealers that are nearest to the project sites. Local hotels to address the concerns pertaining to “Women markets are continuously explored and encouraged Safety”. All working ladies are being provided at to arrange for material suitable for construction. night doorstep dropping with armed security guards by the vehicles of the hotel. Besides this, all hotels At many of the Company’s ongoing project sites – have designated specific rooms for single lady guest Gujarat, Uttar Pradesh, Jammu and Kashmir, Andhra staying in the hotel and ensures that services are Pradesh, Telangana State, Bhutan and Nepal – the rendered by the lady staff only. Company endeavours to hire the manpower locally, as far as possible. The Company’s hotels are committed to render services that provide “Safe Tourism” to in-bound and In the Cement Division, majority of the total domestic customers. The Company has special rooms stores & spares procured are from local suppliers. for handicaps with special toilets and wide vestibule. The Company undertakes Annual Rate Contract The robust security system is in place to ensure safety agreements with suppliers in order to provide them & security by installing X-Ray baggage scanners, close with certainty regarding the volumes required, and circuit cameras in & around the hotel premises and to avoid recurring tendering for regularly procured by deploying efficient & trained security personnel. materials. Jaypee Greens Golf Course, Greater Noida was In the Hospitality Division, approximately 80% of our conferred with SATTE Awards 2018 “Excellence in procured materials are sourced from local suppliers. Customer Service-Hospitality-Luxury Hotel”. ‘REDUCE, REUSE AND RECYCLE’ 6. SPORTS DIVISION In the International Sports Division also (which came The Company has always followed the philosophy into the ambit of Company pursuant to merger of of ‘Reduce, Reuse and Recycle’, wherever practically erstwhile Jaypee Sports International Limited into feasible. JAL, effective on 16.10.2015 from the appointed date In Cement Division, for example, fly ash, which was 01.04.2014), the Company is making every effort to earlier considered as industrial waste, is now being promote safety, transparency, energy conservation, recycled and used as a process material in the cement resource conservation, security, social responsibility plants. Around 30% of fly ash used in PPC grade is & sustainability, environmental & climate protection either generated from the captive power plants, or and waste management. purchased from the market. This reduces the clinker The Company is placing significant emphasis on requirement by about 30%. research & development focused on optimizing Within the Engineering and Construction Division, engineering techniques and creating new systems, due to the nature of the business, there is limited procedures & processes to achieve higher efficiencies. scope for the recycling of products. However, all the Efforts are also made to conserve ecological balance Company’s project offices make use of a significant without any harm done to the local flora and level of reusability – the camps and work-shops that fauna. The Company has taken green initiatives, are erected at each of the sites are made almost afforestation drives, air quality control and noise entirely of materials and components taken from pollution control. earlier dismantled project sites. The individual SUSTAINABLE SOURCING AND LOCAL PROCUREMENT elements like doors and window frames are designed ASPECTS in such a way as to be sturdy, and also be easily reusable. Excavated materials, stones and boulders The Company has developed and institutionalized are reused for the back-fill and construction activity, internal processes to ensure that the sources and

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and any steel scrap is disposed off to agencies for re- infrastructure conglomerates because of the dedication rolling. and perseverance of its employees. Collection of Municipal Solid Waste (MSW) at The Company strives to create a stimulating work Chandigarh. environment through its HR practices, with the aim of This initiative is serving the twin purpose of keeping attracting and retaining the best people, regardless of the city clean and to conserve the energy resources their background, beliefs or social culture. available in the form of producing fuel called refused Complaints and Grievance-handling mechanisms derived fuel (RDF). Commitment Category Complaints Complaints filed pending Last but not the least, as a Company we remain Child/forced/involuntary Nil Nil committed to strategic business development in labour infrastructure, as it is key to nation building in the 21st century. We aim for perfection in everything we Sexual harassment Nil Nil undertake and we have a commitment to excel. It Discriminatory employment Nil Nil is the determination to transform every challenge into opportunity; to seize every opportunity to The Company has not denied any personnel access to the ensure growth and grow with human face to provide Management or the Audit Committee on any issue. sustainable growth for our generations to come. The Company has adopted an explicit Whistle-blower Policy. However, there is no case of reporting during the PRINCIPLE 3 – EMPLOYEE RELATIONSHIPS financial year 2017-18. Businesses should promote the well-being of all Safety of Workers & Employees employees The Company places considerable emphasis on health Since its founding, the Company has fostered a work culture and safety throughout its operations and displays based on values of trust, mutual respect and dialogue. The commitment to ensure that high standards are maintained management and employees across the various divisions in compliance with all applicable laws and regulations. and units endeavour to create and maintain positive The Company’s Safety Policy comprises a statement of the individual and collective relationships, and are expected to Organization’s objectives regarding Safety of Man and do so as an integral part of their job. Equipment in operation at work sites. The Management’s endeavour is to establish a risk-free and “Zero Accident” The Company is committed to providing a work work environment. environment in which every employee is treated fairly, has the opportunity to contribute to business success and also Safety training is imparted to employees to make them to realize their full potential as individuals. The Company aware of the procedures that need to be followed while strives for proactive improvement of its relationships with working. The Company has won multiple national awards all its employees, and accomplishes this through organized over the past years for its safety performance. structures and programs by the Human Resources Training & Development department at both Corporate and unit levels. Employee Demographics Category Percentage who underwent training In the FY 2017-18, the Company employed 8,519 employees, Permanent Employees 44.93% the break-up of which is as follows: Permanent Women Employees 53.36% Category Total Casual/Temporary/Contractual 47.27% Permanent employees 7,644 Employees Temporary/contract/casual workforce 875 Employees with Disabilities 42.47% Permanent employees who are female 193 The Company is well-known for developing talent in its Permanent employees with disabilities 17 employees. The Company endeavours to attract, support, retain and motivate the best people in the field, and its Employee Unions training programs are designed to enhance the capabilities While the Company respects the right of employees to join of its individuals, provide opportunities to develop skills organizations of their choice and engage in constructive and increase knowledge in order to maintain a competitive negotiations, the Company’s management have always advantage. maintained a harmonious working relationship with the employees characterized by trust and open dialogue; none Training programs of the employees of the Company have formed or become The Company provides various opportunities to employees members of an employee associations or unions while they of all levels to upgrade their skills: were employed at the Company. • Structured Training Plan: It is an in-house training Employee engagement programmes program which focuses on the technical aspects of The Company has become one of largest and most reputed various engineering disciplines.

138 • Computer Literacy Campaign: Different aspects of Engaging with the Disadvantaged, Vulnerable and computer operations are covered in order to keep Marginalized Stakeholders employees at the cutting edge of technology and The Company’s relationship with its employees, customers, latest trends. business partners and suppliers are governed by more • Periodically, user trainings are also conducted to formal processes than that with some other stakeholder help employees upgrade their skills with respect to groupings. Nevertheless, the Company ensures that softwares such as SAP, etc. all stakeholder concerns, including those of the most • Employees are also trained in areas such as Quality disadvantaged and vulnerable, are incorporated into the Management, Environment Management and Company’s strategic thinking and decision-making. Occupational Health and Safety - ISO 9001:2015, The Company takes all practical steps to ensure that all ISO 14001:2015 and OHSAS 18001:2007 standards, communication with stakeholders is clear, transparent, respectively. These help in improving the work timely and complete, and respects their right to be standards and also provide training to employees informed, so that everyone can make decisions and in areas of Fire Safety, Occupational Health & act in a knowledgeable fashion. Dialogue, review and Safety, Hazard Identification & Risk Assessment, feedback are also encouraged wherever possible. While Environment Protection, etc. These trainings are the management has the accountability for stakeholder aimed at continual improvement and are periodically strategy and engagement, the Company believes that every conducted. employee in the Company has a responsibility towards • Apart from this, customized training programs are ensuring satisfactory stakeholder relationships. also conducted time to time by outside institutions, Some of the initiatives and channels used in the process covering different aspects of Company’s businesses. of engaging with stakeholders include face-to-face • External Training Programs for Senior Executives: meetings, both individual and group (including the In order to keep pace with the changing times and shareholders’ meetings); media and stock exchange to spot opportunities and perceive possible threats, announcements; presentations; conference calls; formal existing skills need to be continually updated. Senior grievance mechanisms; financial reports; newsletters, executives within the organization are continually circulars and e-mail updates; regular customer, business upgrading their competencies through various partner and supplier meetings; formal consultations and courses of short duration. audit processes; and updates on the JAL website – www. jalindia.com. PRINCIPLE 4 – STAKEHOLDER RELATIONSHIPS PRINCIPLE 5 – HUMAN RIGHTS Businesses should respect the interests of, and be responsive towards all stakeholders, especially those Businesses should respect and promote human rights who are disadvantaged, vulnerable and marginalized Human Rights of our Stakeholders Stakeholder mapping and engagement The Company has always been committed to developing The Company has identified its stakeholders and takes an organizational culture that supports internationally steps to engage with them through various formal and recognized human rights, as well as the human rights informal processes. enumerated in the Constitution. The major stakeholders have been identified and classified The Company takes steps to ensure that human rights as: principles are upheld within its workplaces. The Jaypee • Employees Group as a whole is committed to its cherished value ‘Growth with a Humane Face’ while dealing with people, • Customers whether internal or external to the organization. • Shareholders/Investors/Lenders There have been no complaints regarding violation of • Communities human rights from stakeholders in the past financial year. • Business Partners/Contractors/Vendors PRINCIPLE 6 – ENVIRONMENTAL MANAGEMENT • Contract workers • Government Bodies Business should respect, protect and make efforts to restore the environment The Company believes that harmony between man and External his environment is the essence of healthy life and living, and the sustenance of ecological balance is, therefore, of Government/ Banks/Financial Regulatory Institutions paramount importance. The Company is cognizant of its Agencies Internal responsibilities as a diversified engineering, construction Employees and manufacturing conglomerate and as a global corporate Promoters citizen; sustaining an equitable balance between economic General Management Customers growth and environment preservation has always been of Public/Local Communities paramount importance for the Company. Its environment management approach has led to efficient and optimum Investors (Shareholders/ utilization of available resources, minimization of waste, Depositors) which is carried out through the adoption of the latest technology.

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Recognizing its responsibility to protect and preserve the • Contribute effectively in Socio-economic environment, the Company has undertaken afforestation development of habitat around the project sites, drives in different parts of the country. This has resulted through its CSR activities, giving significant emphasis in significant resource conservation, water conservation, to Education, Health, Vocational training for jobs air quality improvement and noise pollution control, and creation within and outside the Projects. created a “green oasis” amidst the limestone belt at its ENVIRONMENTAL RISK ASSESSMENT cement complex in Rewa. Similar initiatives have also been taken on other projects of the Company. Institutionalizing this Green Initiative, the Company has constituted Project Groups at the project, regional and Company’s vision about environment has following corporate level to carry out specific environmental related objectives: functions. These groups initiate and sustain measures • Efficient & optimum utilization of available resources to mitigate, monitor and control the impact of project implementation on the environment. • Minimization of waste RESOURCE CONSERVATION • Maximization of waste materials’ utilization The Company as well as Jaypee Group continually looks for • Providing and maintaining of green belts all around innovative and cost-effective solutions to reduce wastes projects/ production zone and preserve natural resources. Some of these measures • To comprehensively merge with the local society to include reduction in new land acquisition by optimal support & care for their socio-economic development. utilization of existing ones; capacity addition to existing resources including land, machinery, infrastructure and Corporate Environment & Energy Policy: human resource; reduction in water and fuel consumption The Company follows the following Corporate Environment by recycling and endorsing of more efficient combustion & Energy Policy: methods and state of the art technology. • Setup and operate industrial plans and infrastructure AIR POLLUTION AND EMISSIONS REDUCTION Projects adopting modern technology, keeping in The Company is one of the leading national producers of view efficency of operations, prevention of pollution, cement, which is considered to be a polluting industrial conservation of energy which shall have impact on sector. carbon emissions, on continual basis. The Company has always proactively attempted to go • Adopt and comprehensively adhere to meet rules beyond compliance with respect to the regulations relating and norms set by Ministry of Environment & Forests, to the emissions. The cement business has undertaken Government of India, Central Pollution Control major initiatives to reduce dust emissions including Board and State Pollution Control Board or any other adoption of new technologies. The cement division has statutory body. established a state-of-the-art Environment Management • Develop Green Belts in its Plants/Units and Mines Cell which hosts a fully functional laboratory with modern with local species having long life, nurture them to testing and monitoring equipment to ensure that all make a lively environment besides creating buffer to emissions and dust that is generated is within permissible habitat around the area. limits. The Captive Power Plants use high efficiency boilers and ESPs which ensure Stack emissions at lower level than • Make use of renew able energy to the extent it is the statutory limits of 50 mg/Nm3. possible and make tailor-made schemes to adopt such features suitable to respective projects. Regular environmental audits are conducted at the Company’s cement plants and stack/ambient emission • Work on philosophy of ‘Zero Discharge’ from the monitoring is carried out on a regular basis. Units. ENERGY CONSERVATION • Use waste materials to utilize available heat value and as additives in manufacture of cement to support The Company ensures that all possible measures are taken Federal Government to make environment cleaner. to conserve energy including identification of potential areas of saving energy, installation of energy efficient • Conserve precious water, adopt Rain Water equipment such as capacitor control panels to improve harvesting for ground water recharging and develop power factor, use of energy efficient lamps and compact water reservoirs, reducing its dependency on ground florescent/LED lamps, wherever possible. water and other natural resources for water supply to the units. The Company’s cement plants have installed high efficiency pollution control & monitoring equipment which consume • Conserve Biodiversity with least amount of impact on comparatively low energy. the environment. Some of the specific energy conservation measures taken • Compliance to various conditions stipulated in at the different plants/ sites are mentioned in detail in Environmental Clearance accorded by Ministry Annexure to the Directors Report. of Environment & Forests and other conditions as imposed by State Pollution Control Boards in WATER CONSERVATION Consents granted for Establishing the unit and The Company has undertaken active water conservation operations. and rain water harvesting measures. The Company has

140 created reservoirs with huge surface area and storage Functional Green Belts created with native species have capacity. resulted in practical conservation of flora and fauna of the region. This scientific approach has ensured around Four reservoirs with an aggregate surface area of 46.70 85% survival rate across different locations and climatic hectares with a total storage capacity of 3 million m3 conditions where the Company has carried out the have been created in the mined out areas for collection plantation drives across various project locations. of rain water and stored water is being used for cement manufacturing process and cooling purpose. These In addition, to support conservation of indigenous flora interlinked water bodies provide the entire water supply and fauna and creating wildlife friendly habitats, nest for the manufacturing process, eliminating the use of boxes and bird feeders have been installed at select sites precious surface and ground water resources completely. for conservation of house sparrow. These reservoirs have recharged the ground water across IN HOSPITALITY DIVISION all the surrounding villages, improving not just crop yields, but the overall quality of life. The Company and the Group The Company hotels have made arrangements and systems have also undertaken active water conservation and rain to recycle water, and to reuse wastes. The Hotels have water harvesting measures. scrubbers for equipments operated on fossil fuel and conversion of fuel from High Speed Diesel to Piped Natural Water consumption reduction in Cement Division Gas which have resulted in reduction of CFC release by 30% A unique water conservation measure adopted in the and consequent reduced contribution to ozone depletion captive power plant is the adoption of the air cooled and global warming. condenser technology, which greatly reduces the water The hotels of the Company are equipped with lush consumption in the cooling tower makeup, resulting in landscaped garden, water bodies, walk ways and complied substantial reduction in consumption of water every year. with waste management, water consumption reduction & Waste Water treatment in Cement Divison harvesting techniques, and biodiversity norms that provide great luxury with complete sense of responsibility toward Thermal power (captive) and cement plants are equipped society. with secondary and tertiary treatment facilities for waste water, so that most of the water can be recycled, making Air Pollution and Emissions Reduction in Hotels Division these units practically ‘zero discharge’ units. The Hotels Division of the Company has installed Scrubber Waste reduction and recycling in Cement Division Systems in all the hotels for treatment of emissions which are in good working operation. All emissions are passed The Company utilizes 100% fly ash generated from coal fired through the scrubbers for treatment, before throwing up boilers as Pozzolanic material in cement manufacturing, in the environment. ensuring no solid waste from captive power plants. Energy Conservation in Hotels Division Electronic wastes are disposed off through authorized vendors. Biodegradable wastes from Annapurna mess, The Hotels Division ensures all possible measures to canteens, guest houses, residential quarters etc. are utilized conserve energy by identifying potential areas of energy for generating biogas. saving, few initiatives taken for energy conservation are Besides leaf litter is converted to compost through vermi • replacement of low energy efficient pumps with composting, subsequently used for horticulture and energy efficient pumps, plantation as natural manure, thus preserving the health • fixing of capacitors on individual load along with up- of the environment. gradation of capacitor panel, AFFORESTATION DRIVE AND IMPACT ON BIODIVERSITY • stoppage of chilled water circulation system by Afforestation drives across all over campuses and project providing standalone energy efficient water cooler sites the Company operates, are other examples of our at Annapurna & other statutory locations. practical approach to environment conservation. No • installing standalone electric steam press installed in project is begun unless extensive soil tests confirm the laundry to reduce steam boiler operation, quality, alkalinity and porosity of the soil. Only local plant species or those with a high likelihood of survival are • provision of motion sensors in public wash rooms, selected by our Green Team, staffed by qualified and highly • energy efficient enhancement of drives, replacement experienced professionals, for plantation and its upkeep. of ice cube machine with energy efficient machine Green Belt Development and Biodiversity Mapping surveys • Replacement of energy efficient LED in guest rooms at various projects helped in analyzing the importance of & public areas. sites from the biodiversity point of view and conservation measures to be implemented. Renewable Energy in Hotels Division Green belts have been designed keeping in mind utility as The Hotels Division possesses, in all hotels of the Company, well as ecological aspects. The focus has been on conserving the solar water heating system to provide 32.2 KLD hot indigenous species, retaining and enhancing surrounding water to the guest, laundry and the swimming pool. This landscape, creating habitat for birds and insects, planting has reduced the energy consumption and cost substantially. a mix of species that are a part of rural, urban and native landscapes and also raising environmental awareness.

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Waste water management in Hotels Division Eco-friendly Environment of Hotels of the Company The Company’s hotels have installed Sewage Treatment The hotels of the Company undertake all possible measures Plant (STP) and Effluent Treatment Plant (ETP) to treat the to minimize pollution from plant rooms and the back of waste water to discharge as raw water. the house areas. New STPs were installed at Jaypee Vasant Continental & The Hotels have garbage segregation system i.e. dry and Jaypee Siddharth having 195 KLD & 95 KLD each respectively. wet garbage. The garbage is stored in controlled isolated The STP plants already exist and are operating in Jaypee environment and is removed systematically for re-cycling. Palace Hotel, Agra, Jaypee Greens Golf & Spa Resort, Organic waste convertors are existing at Jaypee Vasant Greater Noida & Jaypee Residency Manor, Mussoorie. Continental and Jaypee Siddharth which consume 500 kg Similarly, the water rejected from R.O. system is being of food waste each to provide organic manure which is recycled to be used as raw water for horticulture. being used for horticulture. The policies are in place for disposal of other waste, electronic waste, battery and dry The waste water from kitchen and laundry is being cells. Authorized vendors are being engaged for disposal of discharged as clean water after conducting the biological these hazardous waste. treatment. Jaypee Greens Golf Course, Greater Noida was conferred Jaypee Vasant Continental Hotel, New Delhi is providing with SATTE Awards 2018 “Excellence in Environmental 100 KLD (i.e. 1.00 Lac litre per day) of treated STP water Sustainability-Hotel”. free of cost for irrigation and horticulture in DDA parks maintained by SDMC in the surrounding areas from the last All hotels of the Company are accredited with ISO 9001 couple of years. for Quality Management System (QMS), ISO 14001 for Environment Management System (EMS), ISO 22000 for Water Consumption Reduction in Hotels Division Food Safety Management System (FSMS) and Hazard The measures are taken for water conservation by using Analysis and Critical Control Point (HACCP), and Jaypee condensate recovered water in cooling tower, replacement Vasant Continental has also been accredited with ISO of concealed flush valve from dual flush cistern, removal of 50001 for Energy Management System. bathtub and providing shower cubicles, air scoring system Indian Green Building Council has conferred LEED incorporated in all the vessels which need backwashing, certificate in “Gold Category” to the Jaypee Residency need based regeneration of softener has been done Manor, Mussoorie and “Platinum Category” to Jaypee to reduce water requirement regeneration process, Vasant Continental, New Delhi; and Jaypee Palace Hotel installation of area wise water meter to monitor daily & Convention Centre, Agra has been presented with the water consumption. “Gold Category” for energy & environmental design of the The hotels use water efficient fixtures which reduce building. portable water consumption by 44% compared to the GREEN INITIATIVE IN CORPORATE GOVERNANCE baseline suggested by International Plumbing Code. The Company fully supports the Ministry of Corporate Installation of STP at Jaypee Vasant Continental & Jaypee Affairs’ initiative to minimize the use of paper for ‘all Siddharth has also contributed a lot in water conservation official communication’. In line with this, the Company as the treated water is being utilized in cooling tower and sends all notices and documents, including the Annual taken for horticulture use. Report, to shareholders who have registered for the same, The total recovery of water from waste water management by e-mail. This has led to a significant reduction in paper is 1,00,000 KL during the just concluded financial year. consumption annually. Rain Water Harvesting in Hotels Division COMPLIANCE Jaypee Vasant Continental and Jaypee Siddharth have The Company complies with all applicable environmental converted dried up bore wells into rain water harvesting norms regarding wastes, effluents or emissions, as pits. prescribed by the Central and State Pollution Control Boards for the sectors in which the Company operates. The Present status of rain water harvesting pits is as under: i. Jaypee Vasant Continental - 2 nos (using dried bore PRINCIPLE 7 – POLICY ADVOCACY well) Businesses, when engaged in influencing public and ii. Jaypee Siddharth – 2 nos (using dried bore well) regulatory policy, should do so in a responsible manner iii. Jaypee Palace Hotel, Agra - 2 nos (low laying The Company believes that it is the Company’s responsibility catchment lakes) to work with policy makers and other relevant stakeholders, and to communicate its views ethically and transparently. iv. Jaypee Greens Golf & Spa Resort, Greater Noida - 5 nos Government policies on major issues, as well as national and state programs for infrastructure development, may v. Jaypee Residency Manor, Mussoorie - 2 nos directly affect the Company’s business. The Company tries Total - 13 nos. to inform these debates in an appropriate manner, based on the Company’s in-depth understanding of the sector, of market needs and of potential risks and challenges.

142 Membership in Trade Chambers and Associations The CRDP (Comprehensive Rural Development Programme) that began in 1993 in 28 villages surrounding Jaypee Nagar, The Company is a member of various industry and trade Rewa and Satna in Madhya Pradesh, over the years has chambers and associations. The Company is proud to be expanded to project sites in the states of Andhra Pradesh, associated with these groups because they represent the Gujarat, Uttarakhand, Chhattisgarh, Karnataka and Jammu construction sector in various forums, and help the industry & Kashmir. Today, the programmes reach out to cover a reach consensus on relevant issues. population of over 10 lakhs around all the project sites. The following are the major trade chambers and The Sansthan engages with the stakeholders through associations that the Company is a member of: various platforms and aims to enhance the quality of life in • Confederation of Indian Industry (CII) the community through focus on: • Federation of Indian Chambers of Commerce and 1) Education Industry (FICCI) 2) Skill Development & Employability • Associated Chambers of Commerce and Industry of 3) Women Empowerment India (ASSOCHAM) 4) Medical Services • PHD Chamber of Commerce and Industry (PHDCCI) 5) Rural Infrastructure Development & Upgradation • Cement Manufacturers Association (CMA) 6) Animal Husbandry Priority advocacy areas for the Company Education In 2017-18, the top issues for which the Company lobbied Emphasis has been on expanding access to education at the national level were: to meet aspirational needs of the students as well as the communities at large. Consequentially, Sardar Patel • Economic reforms Uchattar Madhyamik Vidyalayas, have been set up, to • Inclusive development policies provide quality education to the children of economically backward classes of the society. Children of employees of • Energy security Jaypee Group or Government employees are not eligible • Sustainable Business principles for admission to these Schools. Children of parents (non- employees) with less than 4 acres of land and/or monthly • Environmental policy income below Rs.6000/- per month are only eligible for admission in these schools. PRINCIPLE 8 – SOCIETAL COMMITMENT Today, there are a total of 27 Sardar Patel Vidyalayas, Businesses should support inclusive growth and Jaypee Vidya Mandirs, Jay Jyoti Schools, providing equitable development education from primary upto Plus 2 levels at Uttar Pradesh, Madhya Pradesh, Gujarat and Uttarakhand. The Sardar Jaypee Group is committed to strategic business Patel Vidyalayas provide free education, free mid-day development in infrastructure sector with the meal, free school uniforms to enable the poor families to determination of transforming every challenge into an send their children to school without any financial burden. opportunity. The Group strives for optimal utilization of School bus services are provided to ferry children from the resources, while growing with a humane face. villages. Scholarships are provided to meritorious students The Group is committed to continuously contribute to the from Class 9 to Class 11. Free admission in Jaypee University economic development, and ensure a positive impact of our of Engineering & Technology, Guna (Madhya Pradesh) is th existence on the quality of life of our entire workforce and provided to the first three rankers of the class 12 of Sardar their families as also the community at large. Throughout Patel Schools. the years we have focused on our values, reducing the The schools attach great importance to a varied impact on the environment and staying engaged with our programme of activities outside the ordinary class routine. communities. Our Mission stays focused on sustainable Physical training, games, yoga and athletics are built into development, fulfilling our obligations towards building the curriculum to promote physical fitness and a healthy a better India. spirit of competition. The students are also exposed to The Group undertakes CSR initiatives and discharges its meditation for achieving higher level of concentration. responsibility towards society through JAIPRAKASH SEWA The students are also encouraged to participate in literary, SANSTHAN [JSS], a ‘not-for-profit trust’ promoted by the dramatics and performing art to shape their complete Founder Chairman, Shri . The Sansthan personality. supports various sections of the society through several The institutions have well equipped libraries and ICT based initiatives for overall socio-economic development of the learning. The schools also take initiatives for preparing communities in which we operate. Set up in 1993 the trust children for various competitive exams such as for NDA, IIT aims to realize the corporate philosophy of “Growth with and have a career guidance cell. a Humane Face” and aims to alleviate poverty. Staff development programmes and capacity building of The Sansthan is engaged in comprehensive rural teachers is undertaken on a regular basis. Besides each development programmes, empowering the lives of the school has a School Management Committee represented rural communities. by the teachers, parents and Management, that monitors overall development of the school.

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Over the years, increased enrolment has been witnessed Our rural employability initiatives, teach rural women with a greater retention of girl students. During the year simple life transforming skills, thus empowering them and 2017-18, 16997 students were imparted school education, encouraging their entrepreneurial skills. Over the last two 35.56% being girl students. decades, sewing courses conducted by our trainers have produced hundreds of empowered women. Besides, we run Adult literacy classes that are designed to impart a range of practical skills. Village children The seeping success of this initiative is now being duplicated are initiated into the learning atmosphere through across multiple locations, by teaching women other income ‘Balwadis’ which deploy interesting and creative learning generating skills like making papads and vadis, washing methodology. Play schools at select sites have been set powder, incense stick and candles, etc. Women also received up that cater to village children and children from the training in vermi composting, a skill they have been able to township. deploy in their farms. Several trained women have started activities which helped augment family incomes. Economic Skill Development and Employability empowerment of the women has brought about visible The focus is on enhancing skills of the youth to make them results for the betterment of the family as almost the entire market ready and employable. Over the years, JSS has income earned is spent on family requirements which been successful in enhancing livelihood opportunities for increased the overall impact of our intervention. 242 local the village youth and several trained students have found women were hired and over 350 women were provided employment with corporates or set up own businesses. training at Jaypee Rewa Cement Plant, which will help these families to lead a life with a sense of pride and honor. During the year, 1027 students received training through 4 ITIs. These institutes also have an Institute Managing Several SHGs (Self Help Groups) have been formed which Committee which reviews infrastructure requirements, also undertake minor infrastructure projects in the villages curriculum, etc. for overall development. The ITIs impart as a source of income generation. The SHGs have been free training to Partial Land Losers (PLL) and on nominal instrumental in instilling the habit of saving, increasing the chargeable basis to students of nearby project areas. ITIs family income and are functioning well. have well laid out complex with Trade related Workshops, Medical Services IT Lab and Library. In addition sports equipment and play grounds are provided for sports & recreation of the We believe that access to quality healthcare is a vital aspect trainees. The ITIs provide quality vocational training to the of development. students of neighboring villages which has enhanced their Catering to the underserved through our medical services overall knowledge and personality. We ensure a healthy we ensure that quality and timely healthcare services reach and stress free environment for trainees to receive the the rural communities in the remotest of areas. Medicine, vocational training and become competent. Dental Care, Audiometric and Spirometery Facility, OPD, The trades covered include computer operator and Testing Laboratory and X - Ray Facility, Nebulizer, Diathermy programming assistant, draughtsman ship, fitter, electrician, etc. are provided through the hospitals and dispensaries set foundry man, instrument mechanic, mechanic diesel, up at the project sites. mechanic refrigeration and AC, surveyor, turner, welder, Multi speciality health camps for general health check, embroidery, and cutting & sewing. All the workshops/Labs eye care, dental care, etc. are organised in the villages at for the above Trades are fully equipped with advanced frequent intervals. Mobile vans with doctors and health machines, tools and tackles, thus exposing the trainees facilitators visit villages bringing healthcare services to their to the modern technology. Industrial visits are regularly doorstep. Advance Intensive Care Life Support Ambulances conducted for the students to make them work ready. The are provided for remote areas. These ambulances are quality of training has ensured enhanced employability in equipped with state-of-the-art life support equipment reputed companies through on campus drives. designed to provide fast and direct response to the needy. 4 ITIs, 1 Post Graduate College, 1 B. Ed. College and 4 The medical services are supported by highly qualified Universities with an extension campus, provided teaching medical practitioners – physicians, gynecologists, surgeons, to around 12500 students, during the year. The efforts have dentists, eye specialists, etc. resulted in uplifting the socio -economic standards of the region. All school children undergo a comprehensive annual health checkup, reports of which are then shared with The faculty comprises of a strong group of highly their parents along with treatment advice. Projects are also qualified, diversified, motivated, intellectual community run in collaboration with State Government on treating of distinguished and dedicated professionals who are malnourished children. committed to provide quality education. The Company has set up a 16-bed hospital at the cement During the year, 19 disabled persons were employed at the complex which benefits over 80,000 villagers annually. Rewa Plant. Village women also receive training in basic Healthcare Women Empowerment through awareness sessions and act as health facilitators Women empowerment leads to economic benefits not only within their community. Village personnel are also hired to an individual but also to the family and society at large. as auxiliary staff. Infant mortality and life expectancy rate in the surrounding areas of the project sites have shown a marked improvement on account of access to quality healthcare.

144 In addition, the hospital is always in the forefront to CUSTOMER ENGAGEMENT AND SATISFACTION provide emergency medical services in the local region during any calamities including road accidents, landslides, The Company is committed to delivering a consistent rock falls, avalanches and other traumas. standard of product quality and service, as well as a high level of customer engagement in order to best serve its Rural Infrastructure Development and Upgradation customers’ needs and concerns. The Jaiprakash Sewa Sansthan has undertaken several In Cement Division: activities in the rural areas promoting rural infrastructure development. Lakhs of villagers in areas around our various Dealer Satisfaction survey was conducted in the area of project locations benefit from safe drinking water plants, operation covering all the dumps with the objective of huge water reservoirs, renovated roads and bridges, feed-back from actual consumer/dealer to get the picture irrigation facilities including community amenities such of satisfaction of the customers. The Parameters covered as toilets, rain shelters, playgrounds, youth clubs, etc. The for the study were: Trust also helps in times of natural catastrophe to reach the affected communities in distress. Fire safety and services 1) Overall Satisfaction, are provided to the villagers. 2) Satisfaction with product Quality, Communities have been encouraged to use water more judiciously which they usually do not have access to. 3) Quality of Sales Service, Awareness sessions have raised consciousness levels 4) Quality of Technical Service, towards water storage and wastages. Award of contracts for transport of raw material/finished 5) Profitability and Commercial Terms, products, civil work and material handling to local 6) Price Management and Brand Image for Buland Plus. inhabitants have given a boost to local employment. Animal Husbandry The overall Dealer Satisfaction was found to be as under:

Animal Husbandry initiatives supplement the income of No. of In %age small, marginal farmers and landless labourers besides respondents terms generating gainful employment opportunities, especially Satisfied and Delighted 44 23.40% self-employment for the rural population. Satisfied 135 71.81% Veterinary health care provided helps improve the genetic Satisfied but not completely 8 4.26% production potential of livestock and poultry reared in the adopted villages. The Trust organises camps for the Dissatisfied 1 0.53% villagers to interact with the vets and obtain medicines, Completely Dissatisfied 0 0.00% immunisation, check-ups and artificial insemination Total Sample of 188 100.00% for their cattle. Interactive audio-visual training Respondents sessions demonstrate progressive approaches to animal rearing. Various activities include breed upgradation It was observed that 95.21% of the dealers were satisfied through artificial insemination, vaccination of animals, or delighted with the Company. veterinary services. Cement Dealers Satisfaction Level Impact Assessment of programs Dissasfied We realize unless we start assessing needs of the Sasfied But Completely 0.53% community and then measure whether those needs have not Completely Dissasfied been sufficiently addressed, we will end up only spending 4.26% 0.00% money without positive outcomes or making a difference to people’s lives. Stakeholder consultation and relationship is an ongoing process to understand local issues and Sasfied and address the same holistically. Periodic assessments are Delighted conducted to ensure that the implementation standards Sasfied 23.40% are being met. Regular feedback from the beneficiaries is 71.81% collated to ensure that the initiatives are sustainable. The aim remains to ensure that there is a tangible, measurable & long lasting improvement in the project participants’ lives. Besides, assessing the impact of the projects ensures a balance between social, economic and environmental In Real Estate Division: benefits. Jaypee Greens, the real estate arm of the Jaypee Group, PRINCIPLE 9 – CUSTOMER SATISFACTION started its operations in 2002. Over a period of 16 years, Businesses should engage with and provide value to the customer base has increased to approximately 45,000 their customers and consumers in a responsible manner across 4 locations namely Jaypee Greens-Greater Noida, Wishtown-Noida, Jaypee Greens Sports City and Wishtown- Agra.

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As an initiative to achieve higher customer satisfaction, the Customer Response Cell (CRC) was set up to handle various Feedback given by Guests of Hotels requests, complaints and queries raised by customers. This cell works in co-ordination with various departments of the Average Company: Sales, Commercial, Legal and Construction - and 5% facilitates the relationship between the customer and the Company. The basic purpose of CRC is to deal with queries and complaints of customers on a day-to-day basis, which are received via mail, telephone or personal visits to the Good office. 22% To gauge customer satisfaction, we have arranged for independent surveys conducted on a periodic basis using Excellent questionnaires and personal interviews with the customers. 73% The results of the survey are taken as feedback to improve the products, systems and business processes. The findings of the survey help in planning to serve the customers in better ways. In order to facilitate smooth handover of possession to customers for units that are ready for occupation and to address any issues faced by the customer post occupation, CUSTOMER COMPLAINTS the Company has also set up a Facility Management Group There are a few consumer cases, including by/before (FMG) with a dedicated help desk to receive and address the Competition Commission of India, filed against the customer queries. Company in the past financial year and the Company is In Hospitality Division: committed to resolving them at the earliest. The Company has put in place robust mechanisms i.e. In the Cement division, there were 4 complaints pending Mobicon International Services for data management and from the previous financial year, and 7 customer complaints Real Time Guest Comments Management to disseminate received during the financial year 2017-18; all 11 have been the feedback forms obtained from the guests, for follow addressed and resolved satisfactorily before the end of the up with the concerned department on regular basis for year. corrective action as and when required. In the Engineering & Construction and Sports division, The hotels have implemented Guest Feedback System called the Company has received positive feedback from the E-Survey to ensure “zero defect services”. During the last overwhelming majority of its clients and customers over financial year, more than three lakh guests patronized the the years, indicating high levels of satisfaction with the hotels of the Company. The hotels obtained the valuable products, projects and services delivered to them. suggestions from the guests of the Hotels Division during The Hotels Division of the Company possesses the strong the year 2017-18 as under: complaint management system i.e. Triton to resolve 1 Excellent services 73% the service related matters immediately to achieve high customer satisfaction and delight. 2 Good services 22% 3 Average services 5% PRODUCT LABELING AND COMMUNICATION Total 100% The Company ensures that all product and service-related communication is timely and accurate. Cement is the major product that the Company manufactures, for which product labeling is done in compliance with labeling requirements regarding brand name, weight, grade, name and address of the manufacturer, etc.

MANOJ GAUR Executive Chairman & CEO DIN - 00008480

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