Mclaren Extended Service Contract Policy Booklet - Australia Contents

McLaren Extended Service Contract Policy Booklet - Australia Contents

Introduction 4

Part A: Product Disclosure Statement 5

Part B: Policy Terms and Conditions 9

Section 1 – Definitions 9

Section 2 – Cover 9

Section 3 – Terms and Conditions 11

Section 4 - Claims Conditions 12

Section 5 – General Conditions 12

Section 6 – The Australian Consumer Law and this Warranty 14

Part C: McLaren Roadside Assistance 16

Part D: Financial Services Guide 20

Request for Transfer 22

2 AUSESC2020V1 Contacts

The Insurers

The insurers of this Policy: Motors Insurance Company Limited (2678367) Motors Insurance Company Limited is authorised by the Prudential Regulation Authority (UK) and regulated by the Financial Conduct Authority (UK) and the Prudential Authority (UK) under firm reference number 202875.

The Agent(s) / Administrator / Coverholder

Tailored Underwriting Tailored Underwriting is a division of Cerberos Brokers Pty Ltd ABN 61 106 769 886, AFSL 260668 (hereinafter Tailored Underwriting). In arranging this insurance Tailored Underwriting are the appointed insurer intermediary. In arranging this insurance Tailored Underwriting are acting as agent for the Insurer and not as your agent. Tailored Underwriting are not the Insurer for this contract and they are not liable for any loss or claim. Phone: (07) 3226 2006 Fax: (07) 3088 2079 Post: PO Box 1305, Spring Hill, Qld 4004

Claims

For all claims queries contact: Tailored Underwriting Phone: (07) 3226 2006 Fax: (07) 3088 2079 Post: PO Box 1305, Spring Hill, Qld 4004

This combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) has been authorised for publication by Cerberos Brokers Pty Ltd ABN 61 106 769 886, AFSL 260668 and it is responsible for the content of this document.

3 AUSESC2020V1 Introduction

Thank you for purchasing a McLaren Extended Service Contract (Policy). McLaren Where You have purchased a second hand Vehicle from a Retailer, that Vehicle will Automotive Ltd (McLaren) refers you to this policy document (including the Product have come with a warranty which will expire a minimum of 12 months from the Disclosure Statement (PDS) and Financial Services Guide (FSG)) to help you understand your date of purchase (this warranty can be either the manufacturer’s warranty or a cover, as arranged by the Agent. separate dealer warranty, depending on the age of the Vehicle). This means that You will be able to access the cover under this Warranty from the date that is 12 McLaren is not the Insurer, nor is it responsible for claims handling or claims assessment. months after You purchased the Vehicle. McLaren refers interested customers to the Agent. McLaren does not provide any advice in relation to this Policy. Any queries you have about the Policy should be directed to the For example, if You purchased a second hand Vehicle from a Retailer on 1st Agent. January 2018 (and the manufacturer’s warranty has completely expired), You will have access to the existing 12-month warranty until 1st January 2019. From 2nd The Agent's team of experts will manage your claim. January 2019 onwards, You will have access to this Warranty (in addition to any other legal rights You have under Australian Consumer Law or State-based The following pages set out the details of the Policy, the terms and conditions of the statutory motor vehicle warranties). mechanical breakdown warranty provided by the Insurer (Warranty) and what to do in the event of a breakdown (please see Parts A and B for further details). It also includes 2. This Policy shall not become effective unless and until: information about McLaren Roadside Assistance, an additional benefit which is not part of a. The McLaren Multipoint Inspection Check List has been completed and the insurance contract and is provided by McLaren when you purchase the Policy (please see b. Any payment due for the Policy has been received by the Administrator; and Part C for further details). c. A Schedule is issued to you by the Administrator.

We recommend the Warranty documents in this booklet remain with your Vehicle as they must be presented to your Retailer / Authorised Service Centre in the event of a Warranty / 3. The Administrator will issue a Schedule which must be retained with your Policy Policy claim. documents. The Administrator will contact you within 30 days of registration to confirm cover. Important 4. The Vehicle you have purchased which was sold to you by your motor dealer comes with Please read the following notes carefully: guarantees that cannot be excluded under the Australian Consumer Law. The Vehicle you have purchased which was sold to you by your motor dealer may also have repair or 1. This Warranty is an extended warranty and it will not apply unless and until any replacement rights under state laws. manufacturer’s warranties that apply to Your Vehicle have expired. Further information on Your rights under the Australian Consumer Law is set out in Section Every new Vehicle has the benefit of the original warranty provided by the 6 of this Policy. manufacturer which covers the mechanical and electrical components of the Vehicle, and this manufacturer’s warranty will expire 3 years after the date of purchase of a new Vehicle. This means that You will be able to access the cover under this Warranty from the date that is 3 years after You purchased a new Vehicle.

For example, if You buy a new Vehicle on 1st January 2018, You will have access to the manufacturer’s warranty until 1st January 2021. From 2nd January 2021 onwards, You will have access to this Warranty (in addition to any other legal rights You have under Australian Consumer Law or State-based statutory motor vehicle warranties). 4 AUSESC2020V1 Part A: Product Disclosure Statement

Throughout this document there are words that have specific meanings. These words and their meanings are located in Section 1 of Part B of this Policy - ‘Definitions’.

This Product Disclosure Statement (PDS) contains important information about this Policy. This information is intended to assist you to decide whether to acquire the insurance. Other documents may form part of this PDS. Any such documents will include a statement identifying them as part of this PDS and will be provided to you at the same time as you are given this PDS.

The information in the document has been prepared without taking into account your personal objectives, financial situation or needs. Before acting on any advice in this PDS, We recommend that you read this PDS carefully and consider whether it is appropriate for your circumstances before making any decision whether to acquire, or renew, this Policy.

This PDS is prepared by the Insurer and the Insurer is responsible for it.

Your duty of disclosure

Before you enter into a contract of general insurance with an insurer, you have a duty, under the Insurance Contracts Act 1984, to disclose to the insurer every matter that you know, or could reasonably be expected to know, may affect the insurer’s decision whether to accept the risk of the insurance and, if so, on what terms. You have this duty until the insurer agrees to insure you. You have the same duty to disclose those matters to the insurer before you renew, extend, vary or reinstate a contract of general insurance. Your duty however does not require disclosure of matter:

▪ that diminishes the risk to be undertaken by the insurer; ▪ that is of common knowledge; ▪ that the insurer knows or, in the ordinary course of their business, ought to know; or ▪ as to which compliance with your duty is waived by the insurer.

If you fail to comply with your duty of disclosure, the insurer may be entitled to reduce their liability under the contract in respect of a claim or may cancel the contract. If your non- disclosure is fraudulent, the insurer may also have the option of avoiding the contract from its beginning.

5 AUSESC2020V1 Part A: Product Disclosure Statement

Significant features Important Exclusions apply, including but not limited to the table below:

The tables below are a limited summary only and not a full description of the insurance Failures that existed before the commencement of this provided by the Policy. The insurance is subject to the terms, conditions, exclusions and limitations that are not listed in this section. Policy which You should have reasonably been aware of and Pre-existing which were not and could not have been reasonably For a full understanding of the insurance, please carefully read the Policy wording in Section faults detected in a McLaren Multipoint Inspection conducted X 2 of this document including the exclusions on page 9, the Terms and Conditions on page 11, prior to issuance of the Schedule. Please see clause 9 of and the Schedule. What is covered (exclusions and conditions) on page 10.

Benefits of the Policy Repairs, replacements or alterations not authorised by the Unauthorised Insurer or experimental equipment or routine servicing or repairs, maintenance or a vehicle, which has been in any way Any Failure to factory fitted components of the Vehicle replacements or modified form the McLaren original specification. Please see X (subject to the exclusions and Terms and Conditions on alterations clause 11 of What is covered (exclusions and conditions) on pages 9 - 12) will be covered against the cost of parts and page 10. Coverage labour. Cover limited to repairing or replacing any parts ✓ which prove to be a Failure. For further information on this benefit, please see ‘What is Covered (Exclusions and The gradual reduction in operating performance Conditions)’ on page 9. commensurate with the age and mileage covered by the Wear and tear Vehicle. Please see clause 14 of What is covered (exclusions X and conditions) on page 10. If We pay a claim caused by a Breakdown of the Vehicle, We will pay up to $100 for taxi fares if the Breakdown occurs within 100 kilometres of Your home address. If We pay a Alternative claim caused by a Breakdown where the Vehicle is more Transport / Cost of the policy than 100 kilometres from Your home address, We will pay ✓ Accommodation up to $150 towards the cost of overnight accommodation. The cost of the Policy will be quoted to You prior to the Schedule being issued to You by the For further information on this benefit, please see Administrator. No excess or deductible applies whenever You make a claim. Emergency Accommodation on page 17. Notify us of any change of risk

You must notify Us, as soon as practicable, of any alteration to risk which may affect the Policy during the Policy Period. When engaging in a Private Sale and subject to approval by Transfer of the Insurer, You may transfer this Policy. For further Cooling off period Coverage information on this benefit, please see “Transfer of ✓ Coverage” on page 12. If for any reason, You are not completely satisfied with this Policy, You may cancel it within fourteen (14) days of the date the Schedule is issued to You by the Administrator. You should notify the Administrator to cancel the Policy during the cooling off period and if You have not made a claim during that period, the Administrator will refund in full any premium paid. 6 AUSESC2020V1 Part A: Product Disclosure Statement

The Insurer If You are still dissatisfied, the dispute may be referred, at no cost, to the Australian Financial Complaints Authority (AFCA) who can be contacted as follows: The Insurer is an unauthorised foreign insurer. Whilst the Insurer is legally permitted to provide the insurance under the Insurance Regulations 2002 (Cth), it is not authorised to Australian Financial Complaints Authority conduct insurance business in Australia under the Insurance Act 1973 and it is not subject GPO Box 3 to the Insurance Act 1973 that establishes a system of financial supervision of general Melbourne VIC 3001 insurers in Australia. Australia Telephone Number: 1800 931 678 The Insurer is not a declared general insurer for the purpose of Part VC of the Insurance Act 1973, and this means that you will not be covered by the Australian government’s AFCA is an independent body that operates nationally in Australia and aims to resolve financial claims scheme provided under Part VC of the Insurance Act 1973. disputes between you and your insurer. Your dispute must be referred to AFCA within 2 years of the date of our final decision. The Insurer is incorporated in the United Kingdom, which is subject to a system of financial supervision of insurers in the United Kingdom. The paid up capital of the insurer is $21,600,00 AUD (at the date of this document). Any disputes in relation to this insurance Service of suit will be determined in accordance with the laws of the Commonwealth of Australia and the State or Territory where the Policy was issued. The Insurer agrees that:

For further information about the Insurer, visit www.motors-insurance.co.uk ▪ In the event of a dispute arising under this insurance, the Insurer at the request of the Insured will submit to the jurisdiction of any competent Court in the Commonwealth of Australia. Such dispute shall be determined in Complaints procedure / dispute resolution accordance with the law and practice applicable in such Court.

Any inquiry or complaint relating to this insurance should be addressed to the ▪ Any summons notice or process to be served upon the Insurer may be served Administrator in the first instance. The Administrator will acknowledge receipt of complaint upon: Tailored Underwriting, PO Box 1305, Spring Hill, QLD 4004, who has within 24 hours by email or telephone and will provide You with a response to any authority to accept service and to enter an appearance on the Insurer’s behalf, complaint made within fifteen (15) business days provided that the Administrator has all and who is directed at the request of the Insured to give a written undertaking the necessary information and has completed any investigation required. Where further to the Insured that he will enter an appearance on the Insurer’s behalf. information, assessment or investigation is required, the Administrator will agree reasonable alternative timeframes with You. You will also be kept informed of the progress The amount of premium specified herein is the amount due to the Insurer and any of Your complaint. If the Administrator’s response to Your complaint or to any dispute commission allowed by them is to be regarded as remuneration of the Administrator placing does not resolve the matter for You, the next step is for You to contact: this insurance.

Motors Insurance Company Limited trading as Car Care Plan Insurance In the event of a claim arising under this insurance IMMEDIATE NOTICE should be given to Jubilee House, 5 Mid Point Business Park the Administrator. Thornbury West Yorkshire BD3 7AG Telephone: 0344 573 6256 Email: [email protected]

MICL will provide You with a response within fifteen (15) business days of receiving notification of the dispute. 7 AUSESC2020V1 Part A: Product Disclosure Statement

Privacy

We handle your personal information with care and in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Our Retailers will collect personal information (which includes your name, address, telephone and other contact details) about you and will pass that on to Us to enable us to provide you with insurance and insurance related services. We may disclose your personal information to third parties for the purposes described in Our Privacy Policy, including related entities, insurers, reinsurers, agents and service providers, some of whom may be located in the United Kingdom. We may also store your personal information on servers located in the United States of America.

By asking our Retailers to contact Us in order for Us to provide You with insurance and insurance related services, you consent to the collection, use and disclosure (including overseas disclosure) of Your personal information for the other purposes described in Our Privacy Policy including marketing purposes. Where you provide personal information about others, you represent to Us that you have made them aware of that disclosure and of Our Privacy Policy and that You have obtained their consent.

If you do not provide Our Retailers or Us with the personal information that We request, We may not be able to offer you the Policy referred to in this document and related services. For information about how to access and or correct the personal information We hold about you or if you have any concerns or complaints, ask Us for a copy of Our Privacy Policy.

8 AUSESC2020V1 Part B: Policy Terms and Conditions

Section 1 – Definitions Retailer The authorised McLaren retailer who referred You to the Administrator for this Contract. Administrator / Coverholder / Agent Tailored Underwriting Schedule Phone: (07) 3226 2006 The most current Schedule including any endorsement issued to You by Us that attaches Fax: (07) 3088 2079 and forms part of this Contract. Post: PO Box 1305, Spring Hill, Qld 4004 Vehicle Breakdown The motor vehicle referred to in the Schedule. An event caused by the Failure of a covered item which renders the Vehicle immobile and which necessitates call out of a recovery agent to effect repairs or to recover the Vehicle to a You / Your / Yourself / Policyholder / Insured Repairing Retailer. The Vehicle owner named on the Schedule, or such other individual or entity who subsequently acquires the Vehicle and the benefit of the Contract when it is validly Contract transferred/assigned by the Administrator The contract of insurance between You and Us on the terms and conditions contained in Part B of this document and the Schedule. Section 2 – Cover Failure The mechanical or electrical failure of a covered item (see ‘What is Covered (Exclusions and What is covered (exclusions and conditions) Conditions)’) such that it is unable to carry out its normal function until repairs have been Subject to the Maximum Claims Liability and any other terms, exclusions, restrictions and effected. conditions contained in this Contract, We will indemnify You for Failure to factory fitted components of the Vehicle, except as listed below and in the exclusions, and You will be Insurer / We / Us / Our insured against the cost of parts and labour in the event of a Failure. Motors Insurance Company Limited This Contract does not apply to: Maximum Claim Liability In the event of a valid claim the maximum claim liability is unlimited in respect of each and 1. Body components every claim up to an aggregate maximum of the value of the Vehicle at the time of Body components such as strikers and hinges, which may need adjustment from registration of the Contract. To determine the value of the Vehicle We may use Glasses time to time. Guide and/or other available information which will include the Vehicle specification, age and odometer reading. 2. Brake facings The renewal of brake facings, pads and rotors due to general wear or abnormal use Policy Period of the brakes. Damage to the transfer layer of composite brake discs or pads The period during which the Contract is effective being the period which commences on the caused by high pressure water or chemicals. start date and ends on the finish date stated in the Schedule. 3. Clutch life Private Sale The renewal of any clutch component due to incorrect adjustment, misuse or The sale of the Vehicle by You directly to a private individual who is not in the business of, general wear and tear. buying or selling vehicles or representing any such company or entity. 4. Contaminated fuel Repairing Retailer The clearing of fuel lines, filters, injectors, pumps or any other component within Any authorised McLaren retailer which undertakes the service or repair of the Vehicle. the fuel delivery system including damage to components resulting from the use of incorrect or contaminated fuel. 9 AUSESC2020V1 Part B: Policy Terms and Conditions

5. Miscellaneous 14. Wear and Tear Tyres or wheel balancing, general adjustments, de-carbonation, batteries, bulbs, The gradual reduction in operating performance commensurate with the age and water ingress, exhaust system and wiper arms and blades, tools, jacks, battery mileage covered by the Vehicle. This includes, but is not limited to: conditioners and other items which may be supplied with, but are not an integral i. Gradual loss of engine compression necessitating the repair of valves and part of, the Vehicle. piston rings; ii. Gradual increase in oil consumption due to normal operating functions. 6. Paintwork/Bodywork All bodywork, paintwork, wheels, glass, weather strips, body seals and cosmetic 15. Motor trader or garage owned vehicles finishers. Any vehicle whilst it is owned by a motor trader or garage or associated companies or by the proprietor(s) of such motor trade business or garage or by an employee 7. Scheduled Servicing or relative of such proprietor(s); The provision for this undertaking will not apply to normal maintenance services and the replacement of service items including but not limited to: spark plugs, oil 16. Invalid transfer of the Contract filters, lubricants, drive belts and other items fitted in connection with routine Any claim when the Contract has not been validly transferred. servicing. 17. Contractual liability 8. Soft trim Liability which attaches by virtue of an agreement but which would not have Deterioration of soft trim and appearance items due to wear and exposure. attached in the absence of the said agreement.

9. Pre-existing faults 18. Injury to person or property Any Failures that existed before the commencement of this Contract which You Any liability for death, bodily injury, or damage to other property or consequential should have reasonably been aware of and any Failures to factory fitted McLaren loss of whatsoever nature arising directly or indirectly from the claim or event parts and components which have been excluded by us on the Schedule. giving rise to a claim under this Contract.

10. Tampering 19. War or terrorism Any loss where the speedometer has been tampered with, altered or disconnected. Any consequence whether direct or indirect of war, invasion, act of foreign enemy hostilities (whether war be declared or not), civil war, rebellion, revolution, 11. Unauthorised repairs, replacements or alterations terrorism, military or usurped power, insurrection, vandalism, theft or attempted Repairs, replacements or alterations not authorised by the Insurer or theft from the Vehicle. experimental equipment or routine servicing or maintenance or a vehicle which has been in any way modified from McLaren original specification. 20. Nuclear Loss directly or indirectly caused by or contributed to by or arising from any 12. Competition & track use nuclear fuel or from any nuclear waste from the combustion of nuclear fuel. Vehicles used for motorsport, competition and track events irrespective of whether or not such use is timed or involves high speed (except events organised 21. Willful, unlawful or negligent conduct and managed officially by McLaren Automotive Limited or its subsidiary or holding Any damage occurring in whole or in part due to any type of accident or any act or companies). omission which is willful, unlawful or negligent.

13. Commercial purpose 22. Routine servicing Any Vehicle used for any commercial purpose, hire or reward, (e.g., taxis, self-drive, Any parts which have not actually failed which are replaced or reported during driving schools, etc.), during the Policy Period. routine servicing and/or repair of other parts that have failed.

10 AUSESC2020V1 Part B: Policy Terms and Conditions

23. Neglect 2. In the event of a claim being accepted by the Insurer, the Insurer shall be entitled on Any loss, damage or failure which in the opinion of a qualified engineer appointed the occasion of any loss to undertake in the name of and on behalf of the Policyholder, by the Insurer was caused wholly or partially from the lack of maintenance or the absolute conduct, control and settlement of any proceedings and to take neglect in taking reasonable preventive steps. proceedings at its own expense and for its own benefit, but in the name of the Policyholder, to recover compensation or secure indemnity from any third party in 24. Excluded vehicles respect of anything covered by this Contract. Vehicles not manufactured by McLaren Ltd, P1 models and non-road going models. 3. The Insurer shall not be liable in respect of any claim covered by any other existing 25. Recall warranties (including any express or manufacturer’s warranty provided by McLaren) Any losses where a Vehicle is subject to a recall by the manufacturer, irrespective subject to the Insurance Contracts Act 1984 (Cth). of whether that Vehicle has a manufacturers OEM warranty or not or any losses that are inherent in the Vehicle design. 4. If any claim is fraudulent we will be entitled to refuse payment of the claim and if the fraudulent claim is made by You we are also entitled to cancel this Contract. If we 26. Out of Pocket Expenses cancel this Contract, You will receive a refund for the unused period of the Contract Any incidental cost incurred in making a claim e.g. towing or hire car expenses. which has been paid for by You.

5. The Insurer shall not be liable for any statement or representation, written or verbal Extending cover (by whosoever made), which contradicts the terms and conditions of this Contract, unless such statement or representation is supported in writing by the Administrator This Contract can be extended for a further Policy Period subject to approval by the on its behalf. Administrator and provided that the Vehicle is less than ten years old and has an odometer reading less than 120,000km at the time of expiry of the current Policy Period. You should 6. If You wish to cancel this Contract, please contact the Administrator who will arrange contact the Administrator to extend cover before the expiry of this Contract. Vehicle age will cancellation. In no circumstances will a refund be provided if a claim has been made be calculated from the date of first registration. under the Contract or if the Contract was supplied with the Vehicle by the Retailer free of charge.

Section 3 - Terms and Conditions 7. The indemnity granted by the Insurer to the Policyholder shall not exceed the McLaren list prices for parts and labour costs necessarily incurred in repair of those items listed You must comply with these Terms and Conditions in order to access the insurance up to the Maximum Claims Liability stipulated. The Insurer will only pay claims costs protection for the Vehicle which is afforded by the Contract. Please take the time to read incurred on factory fitted components of the Vehicle as a direct consequence of a Failure them. of a factory fitted component of the Vehicle which is covered by this Contract. All other parts whether mechanical, electrical or otherwise which are not listed as covered, and 1. It is the responsibility of the Policyholder to authorise dismantling and any exploratory any damage or losses to components that are not directly covered within the terms of dismantling charges if this is required for the assessment of the claim. Costs of this Contract, are specifically excluded from this Contract. dismantling any part of the Vehicle will only be reimbursed by the Insurer if the Administrator accepts the claim for payment. The Insurer reserves the right to examine 8. All claims must be supported by a receipted GST invoice issued by the Repairing the Vehicle and subject the damaged parts to expert assessment or inspection. Retailer authorised by the Administrator.

9. FAILURE TO COMPLY WITH THE MCLAREN SERVICE SCHEDULES MAY INVALIDATE A CLAIM UNDER THIS CONTRACT. A maximum allowance of 800 km (500 miles) either side of the stipulated service schedule mileage or four weeks either side of the stipulated time period is permitted. Proof of servicing must be supported by a receipted GST invoice. 11 AUSESC2020V1 Part B: Policy Terms and Conditions

10. The Administrator acting on behalf of the Insurer may request proof of ownership of Section 5 - General conditions the Vehicle for a minimum of 90 days. This does not apply to a validly transferred contract which You now wish to renew. Transfer of coverage 11. Cover under this Contract is limited to repairs made by Repairing Retailers within When engaging in a Private Sale and subject to approval by the Insurer, You may transfer Australia. this Contract by completing section A of the Request for Transfer Form on page 22 of this document. Please complete the transfer request and post it to: Tailored Underwriting PO 12. The Policy Period is as detailed in the Schedule. It should be noted that in the absence, Box 1305, Spring Hill Qld 4004. for whatever reason, of the standard McLaren new car warranty, the start date and expiry date of this Contract will remain unchanged from that detailed in the Schedule. This Contract may only be transferred if the title transfer of the Vehicle passes directly to the subsequent buyer. This Contract cannot be transferred and will terminate if the title 13. There is a maximum 12,000 miles (20,000kms) distance limit per 12 months of cover transfer of the Vehicle passes through a person other than the subsequent buyer or if the on this Warranty. Vehicle is sold or traded to a dealership, or leasing company or entity or individual in the business of buying or selling vehicles.

Section 4 - Claims conditions Assignability You must not assign this Contract, or any of Your rights under this Contract, without Our prior written consent. How to claim

Should it be necessary to make a claim, take Your Vehicle along with this Contract to any Alteration to risk Retailer. A list of Retailers is available on the website www.retailers.mclaren.com You must notify Us as soon as practicable of any material alteration to risk during the Policy Period. The Repairing Retailer may only act on the instruction of the Policyholder and not a third party. The Repairing Retailer may ask for proof of identity, or for a repair order authorisation signature, or written instructions. The Repairing Retailer will then handle the claim on Your Subrogation behalf. If We make a payment under this Contract, We are subrogated to all Your rights of contribution, indemnity or recovery. You must always act to secure and preserve Your rights IMPORTANT: of contribution, indemnity and recovery, and must do all things and execute all documents to No repairs should be commenced until a claim has been accepted and authorised by the enable Us to sue in your name for such contribution, indemnity or recovery. Administrator. Payment will not be made unless all required information and documents are received by the Administrator.

12 AUSESC2020V1 Part B: Policy Terms and Conditions

Cancellation Sanctions No (re)insurer shall be deemed to provide cover and no (re)insurer shall be liable to pay any Your Right to Cancel the Contract claim or provide any benefit hereunder to the extent that the provision of such cover, You may cancel this Contract at any time by notifying Us in writing. Send your notice to the payment of such claim or provision of such benefit would expose that (re)insurer to any Administrator. sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United Our Right to Cancel the Contract States of America.

If You: ▪ failed to comply with the duty of the utmost good faith; Governing law and jurisdiction ▪ failed to comply with the duty of disclosure; This Contract is governed by the laws of the Commonwealth of Australia and the State or ▪ made a misrepresentation to Us before the Contract was entered into; Territory where the Contract was issued. Any disputes relating to interpretation shall be ▪ failed to comply with a provision of the Contract; or submitted to the exclusive jurisdiction of the Courts of Australia. ▪ made a fraudulent claim under the Contract or under some other policy which this Contract provides cover for; Goods and Services Tax (GST) We may cancel this Contract by providing You with 3 days written notice. This Contract has a GST provision in relation to premium and our payment to You for claims. It may have an impact on how You determine the amount of insurance You need.

Effect of Cancellation Please read the following information carefully. Seek professional advice if You have any If Your Vehicle is subject to a finance agreement, We will need the financier’s permission queries about GST and this insurance. before the Contract is cancelled. Where You are liable to pay an amount for GST in respect of an acquisition relevant to any claim and We agree to pay the claim, We will pay the GST amount. Imputation Where more than one entity is insured under this Contract: If the Limit of Indemnity is not sufficient to cover a loss, We will only pay the GST amount a) failure by one of them to comply with the duty of disclosure under the that relates to Our settlement of the claim. We will reduce the GST amount We pay by any Insurance Contracts Act 1984 (Cth); or input tax credits to which You are or would be entitled on a relevant acquisition. b) misrepresentation by one of them to Us before this Contract commences; or c) failure by one of them to comply with any provision of this Contract, does not We will reduce the GST amount We pay by the amount of any input tax credits to which You prejudice the right of any other to indemnity under this Contract. However, are or would be entitled. this clause only applies if: a. the other entity is innocent of, and has no knowledge of, such If You register or are registered for GST, You are required to tell Us Your entitlement to an conduct; and input tax credit on Your premium. b. as soon as practicable after becoming aware of the conduct, the other entity notifies Us of all facts relating to such conduct. If You fail to disclose or understate Your entitlement, You may be liable for GST on a claim We may pay and this Contract does not cover that GST liability or for any fine, penalty or charge for which You may become liable because of Your failure to disclose or to misstate Your entitlement to an input tax credit for the premium. "GST", “input tax credit", "acquisition", "supply", "tax invoice" and "adjustment note" has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999.

13 AUSESC2020V1 Part B: Policy Terms and Conditions

Section 6 – The Australian Consumer Law and the warranty What am I covered for?

The extent of Your rights under the Australian Consumer Law will depend on: Summary ▪ the nature and price of the goods; ▪ any representations made about the goods by the Vehicle retailer/dealer or The Vehicle You have purchased which was sold to You by Your motor dealer, comes with manufacturer; and guarantees that cannot be excluded under the Australian Consumer Law. ▪ any other relevant circumstances.

You are entitled to a replacement or a refund for a major failure and compensation for any There can be major and minor failures. Where a failure of the Vehicle is a ‘minor’ failure, You other reasonably foreseeable loss or damage. You are also entitled to have the Vehicle are entitled to: repaired or replaced if the Vehicle fails to be of acceptable quality and the failure does not ▪ a repair or replacement of the Vehicle; or amount to a major failure. ▪ a refund of the price paid for the Vehicle (at the retailer/dealer’s choice). The consumer guarantees in the Australian Consumer Law are intended to protect consumers from defects in goods (and services). In relation to Vehicles, the consumer Where a failure of the Vehicle is a ‘major’ failure, You are entitled to: guarantees include protection where the Vehicle is: ▪ receive a replacement or refund of the price paid for the Vehicle; and ▪ defective; ▪ claim compensation for any other reasonable foreseeable loss or damage ▪ unsafe or not durable; or suffered as a result of the major failure of the Vehicle ▪ not fit for its intended purpose. (at your choice).

Am I covered? What are the differences between the warranty in the Extended Service Contract and the consumer guarantees? Whether You are entitled to a remedy under the Australian Consumer Law depends on the circumstances. Consumer guarantees apply for a ‘reasonable’ amount of time, and what is This Warranty contains rights and benefits that are in addition to Your rights under the reasonable depends on a number of factors such as: consumer guarantees in the Australian Consumer Law, such as: ▪ the price and quality of the goods; ▪ certainty as to the period of coverage; ▪ how the goods are used; and ▪ certainty as to the remedy You’ll receive; and ▪ any representations made about the goods by the retailer/dealer or ▪ the convenience of having the repair and replacement process managed for manufacturer. You by Us, subject always to the terms of this Warranty.

Any remedy You have will be owed by the Vehicle manufacturer and/or the retailer/dealer who sold You the Vehicle. The information in the Warranty is not a substitute for obtaining legal advice on Your rights under the Australian Consumer Law or reading the Policy.

We have included a table that compares Your rights under the Australian Consumer Law with the benefits You receive if You purchase the Warranty.

14 AUSESC2020V1 Part B: Policy Terms and Conditions

Australian Consumer Law Warranty

Defects to a vehicle which occur after you take delivery

These include defects which mean the vehicle: ▪ cannot or does not perform as it was intended to; Repair or replacement of certain factory fitted components of the vehicle – see Section 2. ▪ is unsafe, not durable or not of an acceptable appearance and What are my repair and finish, or replacement rights? The Policy is subject to the exclusions and Terms and Conditions in the Policy – see ▪ is not fit for any particular purpose that the consumer makes Sections 2 and 3. known at the time of purchase.

For a pre-owned vehicle, sometimes it will be possible to have the major or minor failure fixed even if the defective part has deteriorated due to wear and tear.

There is no limit on the number of claims that can be made but there are financial limits How many claims can I There is no limit on the number of claims you can make. However there are which apply to the repair costs for each claim You make for damage to the covered items. make? limits on how long you can access these rights (see below) See Sections 2 and 3 for details.

The duration of the ACL rights may overlap and in some cases exceed the The Warranty commences on the date of inception stated in Your customer declaration length of the manufacturer’s warranty and the Warranty. and continues for the definite period stated in Your customer declaration.

How long can I access There is no certainty as to how long you can access your consumer rights, as Consumer guarantee rights will extinguish at some point and there is no certainty as to these rights? you can only access your consumer rights for a “reasonable period” after you their duration, but depending on the option you take the Warranty can be held for a purchase the vehicle. There is no specific time limit and what is a reasonable period of up to 10 years (ie it will apply to vehicles aged up to a maximum of 12 years), timeframe depends on the circumstances, including the quality, condition, age giving you peace of mind that repairs will continue to be covered long after the vehicle and price of the vehicle. was manufactured.

Who is responsible for Either the retailer/dealer that sold you the Vehicle, or the manufacturer of the The Administrator and once We have assessed the claim, We manage all aspects of the organising payment and vehicle – depending on who you claim against. repair and replacement through Our Repairing Retailers. repair?

Can I recover out of pocket costs of not If out of pocket costs are reasonably foreseeable and the vehicle experiences a Some additional costs are provided as part of the McLaren Roadside Assistance – see having the use of my major failure, you might be able to recover the out of pocket costs. Part C for more details. No other out of pocket costs are covered. Vehicle? The costs depend on the level of coverage under the Warranty. Details of the cost of the There are no extra costs to accessing the consumer guarantees in the What are the costs? Warranty are contained in the initial quotation document that was provided to you by Australian Consumer Law because they are guaranteed by law. Tailored Underwriting. 15 AUSESC2020V1 Part C: McLaren Roadside Assistance

McLaren Roadside Assistance is provided by McLaren Automotive Limited and facilitated by Flat or faulty batteries its service provider, AWP Australia Pty Ltd (ABN 52 097 227 177) trading as Allianz Global Allianz Global Assistance or its Service Provider will test batteries for their performance, Assistance. This service is not part of the Warranty which is provided by the Policy and the jump start flat batteries or coordinate battery replacement. Neither McLaren nor Allianz Contract in Part A and Part B of this document. This is an additional service provided by Global Assistance will be responsible for the cost of a replacement battery (such as, but not McLaren to its customers who purchase the Warranty. You will have access to this service limited to, the supply and delivery of a battery). throughout the period whilst you are protected by the Warranty. Emergency fuel delivery Whenever you request roadside vehicle assistance under these arrangements, the request In the event that the Vehicle has run out of fuel, Allianz Global Assistance or its Service will be made to Allianz Global Assistance and is subject to the following terms and Provider will deliver sufficient petrol or diesel fuel for the Vehicle to travel to the nearest conditions. By making a request to Allianz Global Assistance for the provision of any of the available refueling facility. In the case of LPG fueled vehicles, Allianz Global Assistance or its services described below you agree to these terms and conditions. Service Provider will tow the Vehicle to the nearest re-fueling facility.

Flat tyres McLaren Roadside Assistance Terms and Conditions A tow is provided free of charge up to the towing limits specified.

McLaren Roadside Assistance is a roadside assistance service operating 24 hours a day, 365 Emergency Vehicle Access days a year by calling 1800 626 768. If an emergency situation arises and it is necessary to gain access to the Vehicle, Allianz Global Assistance will attempt to gain access only after we have obtained your written consent. A limit of $150.00 applies to this benefit. Neither McLaren nor Allianz Global Section 1 - Eligibility criteria Assistance will be responsible for any damage incurred, or for any repair costs, resulting from gaining access to the Vehicle or moving the Vehicle whilst it is locked. In order to be eligible for McLaren Roadside Assistance, your Vehicle must be a Roadworthy Well Maintained Vehicle. If your Vehicle is not a Roadworthy Well Maintained Vehicle, Allianz Towing/Transportation Global Assistance may still attend your call, but Allianz Global Assistance will inform you of If the Vehicle cannot be mobilised at the Breakdown location and/or requires electronic the cost that will be charged to provide you with assistance. This cost will be your diagnosis, Allianz Global Assistance will arrange to have the Vehicle transported to the responsibility. Retailer. If the Vehicle is outside a capital city or major regional town, Allianz Global Assistance may use a road transport company to transport the Vehicle. Towing is provided free of charge up to a limit of 50kms from the Breakdown location in Section 2 – Roadside Assistance Services metropolitan locations or up to $1,000.00 worth of service in regional and Remote Locations. All costs above these entitlements are your responsibility. Tele-assist When the Allianz Global Assistance customer service assistant receives a call from you, If the Vehicle has been fitted with a body that requires heavy haulage towing due to height, Allianz Global Assistance will provide general advice about the operation of the Vehicle. If width or length, Allianz Global Assistance will coordinate towing for the Vehicle. All costs your Vehicle is immobilised, Allianz Global Assistance will provide an over the phone above these entitlements are your responsibility. diagnostic (where possible) to get the Vehicle mobilised. Accident Co-Ordination Roadside Assist Following an Accident, Allianz Global Assistance will co-ordinate towing arrangements and If the Allianz Global Assistance customer service assistant is unable to get the Vehicle will provide advice on Accident procedures. If required, Allianz Global Assistance will co- mobilised over the telephone, Allianz Global Assistance will dispatch a Service Provider, up to ordinate alternative transport to enable you to continue your journey. 50kms in metropolitan locations or up to $1000.00 worth of service from the nearest attending Service Provider in regional and Remote Locations.

16 AUSESC2020V1 Part C: McLaren Roadside Assistance

Emergency Message Relay Section 3 – Exclusions and Limitations As a result of Breakdown or Accident, Allianz Global Assistance will relay urgent messages to your family, friends or business associates likely to be affected or concerned by the 1. Allianz Global Assistance will not be responsible for the cost of any parts or disruption or delay. components for the roadside repair of the Vehicle, other than minor Breakdown repairs to facilitate the immediate mobilisation of the Vehicle. Taxi If your Vehicle is immobilized due to a Breakdown, Allianz Global Assistance will pay for one 2. Allianz Global Assistance will not be responsible for any additional or increased costs taxi ride to the value of $100.00 (inc. GST) to enable you to continue to the nearest town or and expenses incurred as a result of the Vehicle being in a Remote Location. within the same city. Any amount charged in excess of this limit will be your responsibility. 3. Except to the extent caused by the negligent or willful and wrongful acts or omissions Emergency Benefits of Allianz Global Assistance or its agents or Service Providers, the Roadside Assistance Allianz Global Assistance will provide the following emergency benefits where the Vehicle services will not apply to: has been immobilised due to a Breakdown more than 100kms by road from your Home and a. any Vehicle being over 2.5 tonnes (GVM); cannot be repaired on the same day. b. any Vehicle being unregistered; c. any Vehicle being outside a Service Area; Emergency Accommodation d. any Vehicle being unattended; If you decide to stay with the Vehicle while it is being repaired, Allianz Global Assistance will e. any Vehicle being involved or connected to any form of motor sports pay for emergency accommodation for up to five nights to a maximum value of $150.00 (inc. (including driving on a racetrack or competing in organised road or off-road GST) per night. rallies); f. Vehicle abuse or neglect by you (as reasonably determined by Allianz Global Emergency Rental Vehicle Assistance); In addition to the emergency accommodation, Allianz Global Assistance will pay for a rental g. your failing to use reasonable care with the Vehicle; vehicle for up to five days at a limit of $100.00 (inc. GST) per day. All rental vehicle running h. failure by you as the Vehicle owner to conduct regular preventative Vehicle costs are your responsibility. In the event that the rental vehicle is involved in an Accident, maintenance or provision of inappropriate repair or maintenance to the the Accident excess is also your responsibility. If the driver’s licence history or age will not Vehicle; allow the rental company to provide a hire car, Allianz Global Assistance will pay for the i. repeated service calls due to member related faults; provision of alternative transport in lieu of a rental car (at Allianz Global Assistance’s j. failure by you to comply with any instructions or directions provided by discretion) but only up to the same maximum comparable hire car cost. If a rental bond McLaren with or attached to the Vehicle; cannot be provided by the driver at the time of securing the rental vehicle, provision of the k. damage caused by Accident, caused by impact or collision of any nature, rental vehicle will be at the discretion of the rental company. Neither McLaren nor Allianz attempted or successful threat or break in of the Vehicle (excluding the Global Assistance will provide the rental bond. provision of (and cost of providing) Accident related Services); l. failure by you to comply with instructions reasonably provided by Allianz Vehicle Relocation Global Assistance or its agents or Service Providers; Vehicle relocation will be provided where the Vehicle breaks down more than 100kms from m. failure by you to comply with any applicable road laws or regulations; your Home and cannot be repaired on the same day. Allianz Global Assistance will deliver the n. caravans or trailers; repaired Vehicle to your Home or intended destination but only where costs of doing so are o. bogged Vehicles, except where access is available and is trafficable by a two up to a maximum value of $1000.00 (inc. GST). Alternatively, return transport will be wheel drive recovery vehicle and no other specialist equipment is necessary. provided to enable you to pick up the repaired Vehicle. Should specialist equipment and/or towing become necessary, additional costs are your responsibility. Drivers will be advised of this condition prior to attendance by Allianz Global Assistance and provision of service is at our discretion;

17 AUSESC2020V1 Part C: McLaren Roadside Assistance

p. heavy haulage vehicles or vehicles that, in the opinion of Allianz Global Section 5 – Privacy Assistance, require a heavy haulage towing provider due to the length, width or height of your Vehicle Any personal information you provide when accessing the McLaren Roadside Assistance is used by McLaren and Allianz Global Assistance and its agents (including the Service 4. Where Allianz Global Assistance incurs costs under this item 2, you will be responsible Providers) to arrange your roadside assistance and administer your and Allianz Global for the cost and must make payment in the amount and manner advised by Allianz Assistance’s rights and obligations in relation to it, including claims. Global Assistance. This information may be disclosed to third parties involved in the above process, such as car Neither McLaren nor Allianz Global Assistance will be liable for any indirect or consequential manufacturers (including McLaren), roadside providers, claims handlers, health and help loss or damage arising out of the provision or failure to provide any roadside assistance assistance service providers (including Service Providers), your agents and Allianz Global benefits and services except where caused by our negligence or where such liability cannot be Assistance’s related companies. The use and disclosure of such personal information excluded by these terms and conditions. provided to third parties will be limited to the specific purpose for which it was supplied. When you give personal information about other individuals, Allianz Global Assistance and its agents rely on you to have made or make them aware: Section 4 – Conditions ▪ that you will or may provide their information to Allianz Global Assistance; The provision of roadside assistance services is subject to and will be affected by: ▪ the types of third parties to whom the information may be provided; a. resources being available in the area of Breakdown; ▪ the relevant purposes Allianz Global Assistance and the third parties will use it b. any circumstances beyond Allianz Global Assistance control (including but for; not limited to extraordinary delays caused by extreme weather conditions ▪ the parties to whom Allianz Global Assistance and the third parties will such as snow fall and flooding); disclose it to; c. areas being trafficable by a two-wheel-drive recovery vehicle; ▪ how the other individuals can access it. d. severe vehicle accident or traffic congestion; e. Restricted Access Area requirements; If it is sensitive information Allianz Global Assistance rely on you to have obtained their f. circumstances reasonably considered to be a force majeure event. consent on these matters. If you have not done or will not do either of these things, you must tell McLaren, Allianz Global Assistance or its agents before you provide the relevant Allianz Global Assistance has no obligation to pay for costs incurred in service calls where information. You can seek access to and correct your personal information by contacting the Vehicle is immobile in a workshop undergoing repairs, or undergoing mechanical or Allianz Global Assistance 24 hours a day, 365 days a year by calling 1800 626 768. electrical repairs at your premises. If you do not agree to the above or will not provide Allianz Global Assistance with personal Allianz Global Assistance is not responsible for any costs arising from work carried out by an information, Allianz Global Assistance may not be able to provide you with roadside Authorised Repairer, and all repairs and costs for repairs undertaken by the repairer are your assistance services. responsibility.

18 AUSESC2020V1 Part C: McLaren Roadside Assistance

Section 6 – Definitions Service Provider: a mobile mechanic, tow truck operator or other roadside assistance provider nominated by Allianz Global Assistance.

In these terms and conditions, the following words have the following meanings. Serviceable Spare: a wheel and tyre that is able to be fitted to your Vehicle to mobilise your Vehicle after changing a flat tyre. Accident: a Vehicle damaged by impact or collision of any nature, or by attempted or successful theft or break in to the Vehicle. Vehicle: your nominated vehicle registered on the McLaren Roadside Assistance system.

Authorised Repairer: a Repairing Retailer as defined in Part B: Policy Terms and Conditions. Allianz Global Assistance: AGA Assistance Australia Pty Ltd ABN 52 097 227 177 trading Breakdown: mechanical or electrical fault which has caused the Vehicle to be immobilised or as Allianz Global Assistance. become unsafe to drive (whether in transit or otherwise). Breakdown can also include a flat tyre, flat or faulty battery, a Vehicle which has run out of fuel or keys which have been locked you or your: means any driver of the Vehicle (including the Vehicle owner). in the Vehicle or lost.

Call out: roadside assistance provided by an Allianz Global Assistance customer service assistant over the telephone or, if the Allianz Global Assistance customer service assistant is unable to get the Vehicle mobilised over the telephone, attendance at the Vehicle.

Emergency Mechanical Repair: a minor roadside mechanical repair of an immobilised Vehicle to facilitate the immediate mobilisation of the Vehicle. It does not include workshop repairs which may require diagnostic equipment, parts or repairs and does not include servicing of vehicles.

Home: your home or business address as registered on the McLaren Roadside Assistance system.

Recommended Repairer: a repairer recommended by Allianz Global Assistance to undertake workshop repairs to the Vehicle. Allianz Global Assistance is not responsible for any costs for work carried out by a Recommended Repairer.

Restricted Access Area: an area that is protected by security and/or other systems designed to prevent access by unauthorised people and includes areas that Allianz Global Assistance does not have permission to enter (including but not limited to airports, sporting venues, protests, airports, and concerts).

Roadworthy Well Maintained Vehicle: a vehicle that has all safety-related components maintained in a manner that makes it safe to drive on the road and is maintained and serviced by qualified personnel to ensure performance is maintained.

Service Area: an area in mainland Australia, Tasmania, Phillip Island and any other area that is trafficable by a two-wheel drive recovery vehicle or an island that is accessible by a two wheel drive vehicular bridge (excludes ferries). 19 AUSESC2020V1 Part D: Financial Services Guide

What is the purpose of this document? ▪ 18.59% or $1,760.00 inc GST for 24 month renewal contracts relating to Sports Series (540 / 570/600) vehicles with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age,

In this Part D, ‘we’, ‘us’ and ‘our’ refers to Tailored Underwriting. ▪ 21.33% or $1,155.00 inc GST for 12 month renewal contracts relating to Super Series (MP4-12C / 650 /675/720) vehicles with an odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age,

This Financial Services Guide (FSG) describes the services Tailored Underwriting (we, us, ▪ 14.04% or $935.00 inc GST for 12 month renewal contracts relating to Super Series (MP4-12C / 650 /675/720) our) provide. It is designed to assist you in deciding whether to use any of our services, and it vehicles with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age, describes how we are remunerated for our services, our professional indemnity insurance ▪ 27.35% or $1,155.00 inc GST for 12 month renewal contracts relating to Sports Series (540 / 570/600) vehicles with and how we handle any complaints you may have. an odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age,

About us and our services ▪ 18.77% or $935.00 inc GST for 12 month renewal contracts relating to Sports Series (540 / 570/600) vehicles with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age,

Cerberos Brokers Pty Ltd ABN 61 106 769 886, trading as Tailored Underwriting offers the ▪ 13.93% or $825.003 inc GST for 12 month lapsed contracts relating to Super Series (MP4-12C / 650 /675/720) financial services referred to in this (FSG) and is responsible for those services. We hold an vehicles with an odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age, Australian financial services licence. Our Australian financial services licence number is ▪ 10.71% or $770.00 inc GST for 12 month lapsed contracts relating to Super Series (MP4-12C / 650 /675/720) vehicles 260668. with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age,

▪ 18.53% or $825.00 inc GST for 12 month lapsed contracts relating to Sports Series (540 / 570/600) vehicles with an Phone: (07) 3226 2006 odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age, Fax: (07) 3088 2079 Post: PO Box 1305, Spring Hill, Qld 4004 ▪ 14.59% or $770.00 inc GST for 12 month lapsed contracts relating to Sports Series (540 / 570/600) vehicles with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age.

We have a binder agreement with the Insurer for the McLaren Extended Service Contract. ▪ 9.95% or $1,760.00 inc GST for 12 month renewal contracts relating to Ultimate Series (Senna) vehicles with an This means that we act as the Insurer’s agent to arrange insurance policies and not on your odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age. behalf. Under this binder agreement, the insurer may authorise us to arrange insurance and ▪ 7.99% or $1,760.00 inc GST for 12 month lapsed contract relating to Ultimate Series (Senna) vehicles with an enter into contracts and/or settle claims on their behalf. odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age.

(excluding taxes and statutory charges). The commission is included in the premium quoted to you. How you can instruct us You may instruct us in person, by phone, fax or email. Our contact details are set-out above. Profit Share How are we remunerated? At the end of the financial year, we may receive a profit share commission from any of the insurers which we deal with, depending on the performance and profitability of the portfolio we place with the insurer(s).

Commission Non-monetary Benefits We receive a commission from the insurer with whom we place your insurance. The amount Some insurers give other benefits such as expense reimbursements e.g. training costs or resources or varies depending upon the product as detailed below: lunches/corporate gifts. These benefits may change from year to year. We do not permit our advisers to accept this type of benefit where the value is greater than $1,000 in any year. ▪ 20.5% or $2,090.00 inc GST for 24 month renewal contracts relating to Super Series (MP4-12C / 650 /675/720) vehicles with an odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age, How we pay

▪ 13.72% or $1,760.00 inc GST for 24 month renewal contracts relating to Super Series (MP4-12C / 650 /675/720) vehicles with an odometer reading of 75,000 miles (120,000 km) or less for vehicles less than 10 years of age, Our Employees Our employees are usually paid in two ways, salary or commission and bonus or incentives which are ▪ 26.68% or $2,090.00 inc GST for 24 month renewal contracts relating to Sports Series (540 / 570/600) vehicles with based on a number of factors including achievement of company goals.. an odometer reading of 50,000 miles (80,000 km) or less for vehicles less than 5 years of age,

20 AUSESC2020V1 Part D: Financial Services Guide

Referrers If you were referred to us by a Retailer or any other referrer, we pay the Retailer who referred you $1,100 for 12 month contract plus GST relating to the Ultimate Series (Senna). Between $200 and $550 for 12 month contracts plus GST & between $600 and $900 for 24 month contracts plus GST relating to Super Series (MP4-12C / 650 / 675 / 720) vehicles and between $200 and $550 for 12 month contracts plus GST & between $600 and $900 for 24 month contracts plus GST relating to Sports Series (540 / 570/600) vehicles of the commission we earn for placing your insurance.

What you should do if you have a complaint? We sincerely hope that your dealings with us will be professional and to your satisfaction. However, if you do have a complaint regarding our services, we have an internal and external complaints resolution process. If you wish to complain about our services, you can either discuss the matter with our Complaints Officer on 07 3226 2006. We will acknowledge receipt of your complaint immediately, and attempt to resolve it within ten (10) business days.

We are a member of the Australian Financial Complaints Authority, an external dispute resolution scheme. If you are not satisfied with the manner in which we handle your complaint, you are entitled to take your complaint to them. Their contact details are on their website at www.afca.org.au. You can access this scheme for free and any decision they make is binding on us but not on you.

Professional Indemnity Cover

We maintain professional indemnity insurance which covers us for any errors or mistakes relating to our services in accordance with the Corporations Act, in the interest of protecting both our clients and our business. The insurance policy has been continuous since we first obtained our financial services licence and prior to our commencement of trading.

21 AUSESC2020V1 Request For Transfer

Request for Transfer Part B

Part A This section is to be fully completed by the new owner.

This section is to be completed by the selling owner (the Policy Holder), in the event of a 1. I have read and fully understand the contents of this Extended Service Contract Private Sale. and accept the terms and conditions of this Extended Service Contract.

I certify that I have sold my car privately on: and wish to transfer this Policy 2. I certify that: to the new owner (Fill in details of new owner below) a. To the best of my knowledge and belief the vehicle has been serviced to date and in accordance with the McLaren service recommendations; and b. The details given in Part A are correct. Vehicle Details c. The vehicle has not been modified in any way from factory standard

Registration Number: 3. I understand that the Extended Service Contract will not be transferable to me until I am notified by the Administrator that they have accepted this request for VIN (17digits): transfer. Upon transfer I will take the place of the former owner as the new Policy Holder under the Extended Service Contract Terms and Conditions. Miles* / Kilometres* at date of transfer (*delete as appropriate) 4. Sign and return this to: Tailored Underwriting, PO Box 1305, Spring Hill, QLD 4004

Signature (former owner): Date of Transfer: Signature (new owner): Date of Transfer:

Data relating to the transfer will be shared with McLaren Limited. From time to time New Owner Details McLaren Limited would like to send you information about products and services which may be of interest to you, either directly or via authorised Retailers and/or authorised third party Title: Initials: Surname: agencies. If you would like to receive this information, please tick the relevant box/es below and provide the applicable contact details in the fields above. Please send me information Address: about products and services:

By post: By email: By telephone: By SMS: Postcode: McLaren respects your privacy and will not transfer your personal data to any third parties except as described. If at any time you wish to cease receiving such communications, please Email: let us know by writing to:

Client Services Email: [email protected] Tel: McLaren Automotive Limited McLaren Technology Centre Chertsey Road NB. On completion of Part A (above), the former owner should leave this page attached for Woking the new owner to complete Part B and forward to the address quoted in section 4 of Part B Surrey (right). GU21 4YH UK To find out more speak to McLaren Extended Service Contract Administration Services c/o Tailored Underwriting.

Email: [email protected] Tel: (07) 3226 2206

A copy of this Policy Booklet is available at cars.mclaren.com/ownership

23 AUSESC2020V1