DRINKING WATER SYSTEM
EMERGENCY RESPONSE PLAN
For
COWICHAN BAY WATERWORKS DISTRICT
Revised March 25, 2020 c/s Index
Page Number
Introduction 1 System Overview 1 Property Locations 2 Emergency Call-out List 2-7 Backflow or Back Siphonage 7 Well Pump/Booster Pump Failure 7 Broken Water Main 7 Chlorination System Failure 8 Contamination of Source 8 Earthquake 8 Fire 8 Flood Conditions 8 Loss of Source or Low Water Levels 9 Power Failure 9 Water Test Results Indicating Danger 9 Boil Water Advisory for Bacterial Contamination 9 Emergency Response Signage 10 Viral Epidemic/Pandemic/Influenza 10 Water Supply & Office Sanitizing Procedures 10 Public Business Consumers 10 CBWD Map of Water Mains, Valves & Hydrants 11
Cowichan Bay Waterworks District Emergency Response Plan
INTRODUCTION
The Drinking Water Protection Act requires a water supplier to monitor and protect its drinking water. According to the new regulations the water supplier is required to submit an Emergency Response and Contingency Plan (ERCP). An ERCP is a written document that spells out a water system’s plan of action for responding to potential emergencies, disasters or abnormal operational circumstances. This plan is to provide guidelines that will minimize disruption of normal customer services and protect public health and safety if an incident should occur.
Each ERCP must include the following information: a) the names and telephone numbers of i. the management personnel for the water supply system, ii. the Ministry of Health, and iii. other agencies and officials specified by the management personnel; b) the persons referred to in paragraph (a) to be contacted in each type of emergency or abnormal operational circumstance; c) the steps to follow in the event of an emergency or abnormal operational circumstance; d) protocols to follow respecting public notice if an immediate reporting standard cannot be met.
This specific ERCP was developed by the Cowichan Bay Waterworks District.
SYSTEM OVERVIEW
Our groundwater comes from four wells, with the majority supplied by the Valleyview Well located in the 1400 block of Cowichan Bay Road. At this site we draw from a very deep aquifer of high quality groundwater. All our sites are equipped with chlorination pumps with liquid chlorine used to eliminate or prevent the growth of coliforms within our distribution system. Regularly scheduled flushing is also carried out each year.
Our water is of high quality and falls well within the Canadian Drinking Water Standard Guidelines. Water testing is undertaken on a regular basis by the Vancouver Island Health Authority, with the Public Health Officer notifying us should there be any trace of coliforms or other contaminates.
While the availability of water at our Valleyview Well is substantial, the draw down is limited to our pumping capacity. We have noted that in the warmer days of summer, our pumps are running almost around the clock. Therefore we have sprinkling regulations in place for this season.
1
Cowichan Bay Waterworks District Emergency Response Plan
PROPERTY LOCATIONS
1. Valleyview Well and Pumping Station 1400 Cowichan Bay Road (just north of the Country Grocer parking lot)
2. Office Highmoor Well & Pumping Station Old Firehall Building (storage, inventory) 1760 Pavenham Road
3. Kidd Well & Pumping Station 2200 Block - Cowichan Bay Road
4. George Well and Pumping Station 4600 Block – George Road
5. Ordano Pumping Station Ordano Reservoir 1700 Block – Ordano Road
6. Telegraph Water Storage Tower 4300 Block – Telegraph Road
* Note: Detailed Operating Procedures and Log Book are held at each station and/or well site.
EMERGENCY CALL-OUT LIST
(* DENOTES FIRST CALL)
Cowichan Bay Waterworks District 1760 Pavenham Road, Cowichan Bay, BC V0R 1N1 Telephone: 250-748-1687 Fax: 250-748-1627 Hours: Tuesday-Wednesday-Thursday 9:00 am to 4 pm.
SYSTEM OPERATORS
Island Flow Control Water Solutions Ltd. * Joe Woolls, Operator Level 3 Cell 1 250-361-5503 Ron Arsenault, Operator Level 2 Cell 1 250-380-8438
Environmental Operators Certificate Program (EOCP certified operators) (EOCP in the event water system operator (s) falls ill or Is in period of quarantine) Phone 1 604-874-4784
2
Cowichan Bay Waterworks District Emergency Response Plan
GOVERNMENT
Vancouver Island Health Authority Environmental Health Officer/ VIHA Office 250-737-2010 Alicia Parayno ext. 42022 Fax 250-737-2008 Email [email protected] Vancouver Island Health Authority *After Hours Emergencies* Tel 1-800-204-6166 Chief Medical Health Officer Fax 250-519-3441
Vancouver Island Health Authority Medical Health Officer, Dr. Shannon Waters Tel 250-850-2142 Cell 236-594-0555 Fax 250-850-2455 Email [email protected]
Vancouver Island Health Authority Public Health Engineer, Murray M. Sexton, P. Eng. Tel 250-755-6299 Fax 250-755-3372 Web: https://www.islandhealth.ca/about-us/medical-health-officers
Ministry of Municipal Affairs & Housing Office 250-387-4020
DRINKING WATER SAMPLING
Vancouver Island Health Authority Tel 250-737-2010 4th Floor, 238 Government Street Fax 250-737-2008 Duncan, BC V9L 1A5 Monday-Tuesday-Wednesday 8:30 am to 1:30 pm
Bureau Veritas Labs (formerly MAXXAM Labs) 24-Hr Sample Drop Off Available Office 250-385-6112 #1 - 851 Viewfield Road Toll free 1-866-385-6112 Victoria, BC V9A 4V2 Fax 1-250-382-6364
MINISTRY OF TRANSPORTATION AND INFRASTRUCTURE
South Coast Region - Saanich Area (MOT) Main 250-952-4515 Haley Leech, Development Officer (MOT) Office 778-974-3752 Email [email protected] Road Area Manager for Cowichan Area, Jessica Learn Office 236-478-1337 Email [email protected] MOT Permits to construct https://www.th.gov.bc.ca/permits/index.asp 3
Cowichan Bay Waterworks District Emergency Response Plan
Provincial Environmental Emergency Program 1-800-663-3456 Including: toxic spills, discharges, emissions, debris flows and floods.
COWICHAN VALLEY REGIONAL DISTRICT
CVRD Utilities (Water) Emergency Office 1-888-453-0148
Cowichan Valley Regional District (CVRD) (Sewer) Office 250-746-2500
CVRD Emergency Program Coordinator Office 250-746-2560
SUBCONTRACTORS
Sinclair Utility Construction Ltd. Cell 250-217-2595 Kevin Sinclair Level 2
Wendell’s Welding Services Inc. 250-216-2264
G. Kendall Welding & Backhoe Cell 250-715-6142 Greg Kendall Home 250-743-9064
James Excavating Cell 1-250-812-0266 Kenny James
Independent Pump & Mechanical Office 250-743-3075 Shane Black Cell 250-715-6108
Reg Ogden Trucking Ltd. Cell 250-715-6610 Reg Ogden Home 250-743-9828
Main Road South Island Contracting Office 250-391-7310 Emergency repair situation: Impacts the road surface or flow of traffic.
FLAGGERS
DOMCOR International Inc. Office 250-388-7748 JSK Traffic Control Services Office 250-883-6317 or 250-618-0232 CBWD ENGINEER
Associated Engineering Ltd. Office 250-478-8383 Eric Finney Cell 250-365-9741
Associated Engineering Ltd. Office 250-478-8383 Jonathan Musser Cell 778-223-4911
4
Cowichan Bay Waterworks District Emergency Response Plan
SUPPLIERS
Acme Supplies Ltd. (chlorine – 20 litre- 12% bleach carboy) 1-800-667-2263 (delivery dates Wednesday & Friday) 1-250-383-8822
Four Star Waterworks Ltd. – Emco Corporation 250-954-3546
BC Aquifer (after hours forwarded to pager) 250-748-4041
Iconix Waterworks Products 250-746-8877 24 Hour Emergency Part Line (Jeffrey) 250-710-0173 24 Hour Emergency Part Line (Chad) 250-709-1885
OFFICE ALARM SYSTEM
Prices Alarms System Monitoring 1-888-817-8415
OFFICE CLEANERS
Clean Choice Cleaners, Tracey Hanson 250-929-8381
BULK WATER SUPPLIER
Water on Wheels Duncan, BC 250-748-8881
Waterworks Bulk Water Delivery 250-388-2712 Victoria, BC
South Island Water Ltd. 250-516-5066 Sooke, BC
ELECTRICIANS
METS Electric Ltd. Cell 250-857-7551 Jeff Metcalfe Home 250-743-2502
PLUMBERS
Geoff Doran Cell 250-709-4600 Pager 250-715-4422
Gerry Hawkes Office 250-748-0502 Cell 250-715-7045
5
Cowichan Bay Waterworks District Emergency Response Plan
TECH SUPPORT
3TEC Information Technologies Ltd. 1-800-748-9983 Computer Support 250-732-4416
SCADA Supervisory Control & Data Acquisition WL Solutions Ltd. 250-720-7380 Willis Marsh
SCADA Supervisory Control & Data Acquisition White Pacific Automation and Integration Services 250-793-2817 Jeremy Warren
UTILITIES
BC Hydro 1-888-769-3766
Fortis Gas BC Emergency 24-Hours 1-800-663-9911
BC One (1) Call Call before you dig 1-800-474-6886 Emergency request 712-538-4089 Request online at https://www.bc1c.ca/ Cowichan Bay Water Account #2477 RADIO
JUICE FM (Duncan) 250-746-0897
COMMUNITY NEWS MEDIA-NEWSPAPER
Black Press Media Group Office 604-994-1026 Contact Jas Rayat, Multi-Media Sales Consultant Email [email protected]
BOARD MEMBERS
Lewis Penney (Chairman) 250-510-0309 / 250-715-0911 Calvin Slade 250-246-0104 / 250-748-5289 Judi Baker 250-701-1364 / 250-715-3797 Wendy Gregg 250-510-7680 Peter Edgar 250-710-5432
ADMINISTRATION
Caroline Stillinger Administrator 1 250-731-5557 Debra Soke Assistant Administrator 1 250-505-3397 Heather Plumb Billing Clerk 1 250-743-8114 Or 1 250-732-8114 Rob Knechtle Meter Reader 1-250-597-0467 6
Cowichan Bay Waterworks District Emergency Response Plan
COWICHAN BAY FIRE RESCUE
Emergency 911 Non-emergency Cowichan Bay Fire Rescue 250-701-2948 Fire Chief, Colin Gaw or 250-743-7111
EMERGENCY RESPONSE PLAN ACTION LIST
(* DENOTES FIRST CALL) Backflow or Back Siphonage
Action: 1. Call Island Flow Control: * 250-361-5503 (Joe Woolls) 2. Locate and remove backflow source. 3. Contact VIHA (office: 250-737-2010 or cell 250-715-7000) and District Administrator (office: 250-748-1687) or cell (250-731-5557) 4. Notify all users to boil water for two minutes or take other disinfection procedures in accordance with recommendation of local health officials. 5. Notify all users: road signage, radio, website, local media, hand deliver notice & phone Public Business Consumers. 6. Erect proper signage and update the alerts system on CBWD website. 7. Purge and disinfect lines as directed, after corrections have been made.
Well Pump / Booster Pump Failure
Action: Call Island Flow Control: * 250-361-5503 for instructions.
Broken Water Main
Action: 1. Call Island Flow Control: * 250-361-5503 2. Reduce pressure (but maintain enough pressure to prevent backflow). 3. Shut down pumps. 4. Place signs showing “Work in Progress” and “Possible Outage Time”. 5. Advise local Health Unit if requested by Island Flow Control.
Chlorination System Failure
Action: 1. Call Island Flow Control: * 250-361-5503 2. Call District Administrator at 250-731-5557 3. Notify all users to boil water for two minutes or take other disinfection procedures in accordance with recommendation of local health officials. 4. Notify all users: road signage, radio, website, local media, hand deliver notice & phone Public Business Consumers. 7
Cowichan Bay Waterworks District Emergency Response Plan
Contamination of Source – Spills, Vehicle Accidents
Action: 1. Call Island Flow Control: * 250-361-5503 2. Shut down pump if requested. 3. Notify Health Unit & District Administrator at 250-731-5557 4. Notify all users: road signage, radio, website, local media, hand deliver notice & phone Public Business Consumers. 5. Contact local media for public service announcement. 6. Arrange alternate source if necessary—i.e., bottled water, bulk hauler, storage tank.
(* DENOTES FIRST CALL) Earthquake
In the event of a major earthquake capable of causing damage to the waterworks:
Action: 1. Call Island Flow Control: * 250-361-5503 2. Check reservoirs. 3. Check pump houses. 4. Check entire system for leaks.
Fire
Action: 1. Call 911 and request fire services. 2. Coordinate response with Fire Department.
Flood Conditions
Action: 1. Call Island Flow Control: * 250-361-5503 2. Call District Administrator at 250-731-5557 3. Notify all users regarding the potential for water contamination. Users should be advised to store some drinking water and to boil any suspect water for two minutes. 4. Notify all users: road signage, radio, website, local media, hand deliver notice & phone Public Business Consumers. 5. Contact local media for public service announcement.
Loss of Source or Low Water Levels
Action: 1. Call Island Flow Control: * 250-361-5503 2. Call District Administrator at 250-731-5557 3. Notify users of immediate water restrictions; utilize signage and media sources for public announcements.
8
Cowichan Bay Waterworks District Emergency Response Plan
Power Failure
Action: 1. Call BC Hydro. 1-888-769-3766 Determine how long before service is restored. If prolonged, check water tank located at 1760 Pavenham Road. 2. Put up signs requesting customers conserve water.
** Subscribers should be notified on an annual basis that they should conserve water whenever the electric power is interrupted to their home. Not only is the CBWD’s ability to pump water affected, but also the individual homes may have septic systems that require electricity to pump water out of the home. Sewage backflows could result.
Water Test Results Indicating Danger
Action: 1. Re-test immediately. 2. Consult with the Public Health Inspector. 3. Be prepared to issue water warnings or boil water advisory.
Sample Notification:
Re: Boil Water Advisory for Bacterial Contamination
The Environmental Officer has advised the Cowichan Bay Waterworks District that unacceptable levels of coliform bacterial have been detected in the drinking water system of the Cowichan Bay Waterworks District boundaries. Residents are advised to boil their drinking water for two minutes prior to consumption or prior to washing vegetables, brushing their teeth or using it in the preparation of foods that won’t be cooked such as salads, ice cubes or juices. Bottled water may able be used as an alternative to tap water.
Tap water is still acceptable for other household uses such as laundry or showering, but care should be taken not to swallow water when showering or bathing.
For further information contact Cowichan Bay Waterworks District at 250-748-1687
SIGNAGE
Restricted Water usage in Effect (+ Cancelled) 5 large signs – 3’ x 3’
Boil Advisory in Effect (+ Cancelled) 5 large signs – 3’ x 3’ 24 smaller signs
Waterline Flushing (Date from and to)
Waterline Repairs in Progress (Estimated down time)
9
Cowichan Bay Waterworks District Emergency Response Plan
VIRAL EPIDEMIC/PANDEMIC/INFLUENZA
Viral Epidemic/Pandemic/Influenza event: BC Health Officials recommend or enforce physical distancing or isolation.
Notify: 1. *District Administrator at 250-731-5557 2. *Water System Operator, Island Flow Control: 250-361-5503 3. CBWD Chair & Board of Trustees 4. Environmental Health Officer/ VIHA Office 250-737-2010 Alicia Parayno ext. 42022 5. Notify all Landowners/Users: website, distribute notice to customers on website. Restrict public access to CBWD office. Stay 2 meters away (6 feet) away from other people. Wash your hands for a minimum of 20 seconds. Island Health website resources: https://www.islandhealth.ca/health-alerts https://www.islandhealth.ca/about-us/accountability/emergency-management
WATER SUPPLY SYSTEM & OFFICE SANITIZING PROCEDURES
Procedures: Wipe all common touch surfaces with: 10 ml of household 5.25% bleach in 1 Litre of water – 1:100 bleach to water dilution.
PUBLIC BUSINESS CONSUMERS Bench Elementary School 250-743-5552 Oceanfront Hotel 250-715-1000 Cowichan Bay Pub 250-748-2330 Masthead Restaurant 250-748-3714 Rob’s Lighthouse Eatery 250-597-2006 The Vine 250-597-7373 Rock Cod Café 250-746-1550 True Grain Bakery 250-746-7664 Sathian Thai Food 250-746-4889 Pizzeria Prima Strata 250-929-4655 Genoa Bay Café 250-746-7621 Udders Ice Cream & Candy 250-746-7621 Dragon Yvan Restaurant 250-733-2335 Island Farmhouse Poultry 250-746-6163 Valley View contact Manager Dean Whitfield 250-616-7313 Country Grocer for its bakery & food service 250-743-5639 Cobble Hill Dental 250-743-6698 Simply Smiles Denture Clinic 250-743-3311 Drum Roaster 250-743-5200 Island Pharmacy 250-743-1448 Cure Artisan Meat & Cheese 250-929-2873
10
Cowichan Bay Waterworks District Emergency Response Plan
CBWD MAP OF WATER MAINS, VALVES & HYDRANTS
11