2012/2013 REPORT Cruise

Photo: Johan Wildhagen/Innovation Norway The ultimate natural experience

Photo: Terje Rakke/Nordic Life, Region Stavanger Photo: Bjørn Eirik Østbakken/Innovation Norway

Photo: CH/www.visitnorway.com Photo: Bergen Tourist Board / Robin Strand

Photo: CH/www.visitnorway.com

Photo: C.H./www.visitnorway.com Photo: Sveinung Myrlid/www.visitnorway.com

Norway – the leading nature–based cruise destination in . Our long coastline of 1300 nautical miles provides immense possibilities for creative and interesting itineraries in all seasons. This year there have been 2066 cruise calls at Cruise Norway’s 41 cruise destinations, with 2.6 million visiting cruise guests.

Check out our cruise calendar at www.cruise-norway.no W seen infivekeyareas: important forEurope. an excellentsafetyrecord, andissociallyeconomically that thecruisesectoroperatestohigheststandards, has safety ofthesector. Ibelievethisis aproper recognition with regard toanypossibleinitiativefurtherimprove the ment andCouncil–itisworkingcloselywiththem reached outtotheEUinstitutions–Commission,Parlia- sible manner. Immediatelyfollowing theincidentECC to thisunprecedented incidentinameasured andrespon- sector willbefocusingoninthecomingmonths. part ofitsOperationalSafetyReview, andtheissuesthat al measuresas that havebeentakenbytheglobalindustry and crews. ity hasalwaysbeen,andremains, thesafetyofitspassengers ever happensagain.Thecruiseindustry’s numberoneprior and toworkingeverharder toensure thatnothing likethis incident, toapplyingthosefindingsasquicklypossible, lessonsfrom isfullycommittedtolearning this The industry nothing worsethanthelossofpassengersorcrew members. ing oftheConcordia, andforcruiseshipoperatorsthere is for manyyears.Itisnowalmostayearsincetheground- Foreword • • The contributionfrom canclearlybe thecruiseindustry It isencouragingthattheEUinstitutionshaveresponded It isinthiscontextthattheReportdescribesoperation- 2016 theyare scheduledtodeliver 24newvessels cruise shipsare builtbyEuropean shipyards: upto majorityoftheworld’sThe factthattheoverwhelming compared withsome180,000fiveyearsago. jobs generatedbythecruisesector: wellover315,000, Primarily, perhaps, thenumberofdirect andindirect been the most challenging for the industry been themostchallengingforindustry 2012/2013 Report. elcome totheEuropean CruiseCouncil’s The pasttwelvemonthshaveprobably - Council andChairmanSilversea Cruises Manfredi Lefebvre D’Ovidio, ChairmanEuropean Cruise facets oftheEuropean cruisesector. tional communitywithaninteresting insightinto themany provides- policymakersinBrusselsandthewiderinterna and portefficiency, amongmanyothers. environmental issuessuchaswastemanagement,portcosts inEuropethe economicdownturn butalsorisingfuelprices, decade. Suchchallengesintheyearsaheadincludenotonly the steadygrowth thatwehaveexperiencedoverthepast we facesignificantobstacleswhichcouldseriouslythreaten This report openlydiscussessuchissues,andhopefully isprovingThe industry toberesilient, butitisclearthat • • • contribution. nationals, whoclearlymakeasignificanteconomic brings intoEurope some1millionnon-European stimulating tourismisthefactthatcruisesector Very muchlinkedtothegoalofEUpolicy . a keyandwelcomeaimoftheCommission As acatalystforgrowth inEuropean culture tourism– the pastdecade,tomore than5.6millionpassengers. a cruiseholidayinEurope hasmore thandoubled in Thenumberofpeoplewhochose nomic downturn. Europe whichare particularlysuffering from theeco- positive andimmediateimpactsonpartsofSouthern notable alsothatcruisetourismcanhaveparticularly ing numberofdestinationsandregionsItis itserves. The cruiseindustry’s role inregenerating theincreas - industry. a keydriverinmaintainingEuropean shipbuilding hasbeen than €12billion.Indeedthecruiseindustry resenting ofmore atotal investmentbytheindustry with acombinedcapacityof67,000passengers,rep - 3 ECC 2012/2013 Report Ashcroft & Associates Ltd., the publishers of the ECC Report, would like to express their sincere thanks and gratitude to the many organisations that have helped in the production of the magazine by contributing to articles and reports, or supplying facts and figures, in- formation and pictures, or provided help in other ways.

We have made every effort to en- sure the accuracy of the information but changes occur incessantly. Read- ers are advised to check that any material facts are still current with the responsible authorities.

For information about future issues Contents of the ECC Report please email: [email protected] or tel:+44 20 8994 4123 10 The contents of this publication are protected by copyright.

Publisher and Editor Chris Ashcroft

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Administration and Finance Gilly Ashcroft

Circulation Kerstin Jones

Printed by Warners Midlands 3 Foreword 9 ECC executive committee By Manfredi Lefebvre D’Ovidio, members, board Chairman European Cruise Council members and chairs of the and Chairman Silversea Cruises sub-committees

7 The European cruise 10 Global growth led by Published by industry has unique emerging markets Ashcroft & Associates Ltd peculiarities PO Box 57940, London W4 5RD, By Pierfrancesco Vago, Vice- 14 Welcome boost for Chairman of European Cruise European economies www.ashcroftandassociates.com Council and CEO MSC Cruises Europe 18 40 37 34 charges? 33 25 22 21 Another toughyearfor the sector complexity ofissuesfacing IMO: wellsuitedtothe operational safety Swift response on capture theimagination Onboard developments trigger actiononport Capacity reduction to market changes Shipbuilders adaptto the market Small ships–adaptingto Slow progress onvisas

46

52 51 48 project 47 46 limit 44 42

ECC membersprofiles health andhygiene Sharing informationon beyond reality rights regulation goesfar Perception ofpassenger EU onwastetreatment Industry joinsforces with Carbon issues SECA: no flexibility on 2020 fuel Alternative 59 CostaCruises 58 CompagnieduPonant 57 CelebrityCruises CruiseLines 56 Carnival 55 AzamaraClubCruises 54 AIDACruises

66 98

Associate members 81 TUICruises 80 StarClippers 79 SilverseaCruises CruiseLine 78 Seabourn 77 SagaShipping 76 RoyalCaribbeanInternational 75 RegentSevenSeasCruises 74 Pullmantur 73 PrincessCruises 72 PhoenixReisen 71 P&OCruises 70 OceaniaCruises 69 NorwegianCruiseLine 68 MSCCruises 67 LouisCruises 66 Iberocruceros 65 Hurtigruten 64 HollandAmericaLine 63 Hapag-LloydCruises 62 Fred. OlsenCruiseLines 61 DisneyCruiseLine 60 Cunard Line 5 ECC 2012/2013 Report 06/2012 - Crédit photo : CCIV

var chamber of commerce and industry

AP-A4-Cruise Toulon laSeyne.indd 1 12/06/2012 11:30:25 T dia hasproved highly professional andresponsible; thedust though thesector’s response tothegrounding oftheConcor and,ofcourse,onsafeshipping,even economic downturn unemployment inothersectors, is quitearemarkable result. across Europe: which,considering theeye-wateringlevelsof last, butcertainlynotleast,more than315,000jobscreated pean portcitiesthatwelcomecruiseshipsyear-round. And spent bypassengersandcrew duringvisitstothe250Euro- generated;over6millionpassengers;€3.5 billion services ic impactin2011alone:€36.7billionworthofgoodsand man, SpanishandFrench economiesinparticular. economy’s recoveryingeneral,and totheItalian,UK,Ger that, itcontinuestocontributemassivelytheEuropean healthy, dynamicandhighly competitive;butmore than Mediterranean countries. Investors are fleeing bothbanksandthesovereign bondsof crisis seemsincreasingly farawayanddifficult toachieve. na) isslowing,andahappyendingtotheEurozone’s debt growth intheBRICcountries(,,IndiaandChi- celebrated culturalandnaturalspots. adventure oran originalwaytodiscovertheworld’s most options, whetherforashortweekendbreak, alongerocean ers are getaway lookingat cruisesasgreat valuealternative tighten theirbelts,anincreasing numberofholidaymak- The spotlighttodayisunderstandably focusedonthe We keeprepeating theimpressive numbers oftheeconom- In thiscontextof‘stormsbrewing’, thecruisesectorisstill America’s recovery hasproved shakierthanfirstexpected, As theeconomyforces consumersacross Europe to its potentialforfurthergrowth. fragility ofthecurrent globaleconomicframework, growth overthepastdecadeand,inspiteof standsouttodayforitssteady he cruiseindustry peculiarities has unique cruise industry The European - - Council andCEOMSCCruises Pierfrancesco Vago, ofEuropean Vice-Chairman Cruise powerful ‘virtuouscircle’ effects throughout oureconomies. lation thatfostersastrong cruisetourismsector, generating can ensure thatEurope continuestoissuebenchmarklegis- continue todoitsbestfostersuchadialogue,sothatwe find theproper answerstoessentialquestions.TheECCwill actively engagingwithEUinstitutionsandallstakeholdersto strong know-howandanunparalleledstrength, anditis December thisyear. of thePassengerRightsRegulationthatwillapplyfrom 18 for Seafarers) asamendedbyIMO,andtheimplementation tion (Standards ofTraining, Certificationand Watch keeping Training Directive totakeintoaccounttheSTCWConven- repatriation andaccommodationatsea,updatingtheEU conditions, workinghours,foodandcatering,medicalcare, Maritime LabourConventioninmatterssuchasemployment agenda. This includes the enforcement of key elements of the also closelyfollowingthedevelopmentofarobust social –ifleftunresolved.industry threaten cruiseoperations –andtheentire profitability ofthe thesemajorissuescouldinfactseriously of ECCconcerns: gies andtheconstantthreat ofpiracyare stillhighonthelist part ofourdailydebates.Portwastefacilities,taxationstrate- sions andtheEuropean directive onlow-sulphurfuels are European institutions. and istirelesslytry workingon,togetherwithinternational is finallybeginningtosettle. The European hasuniquepeculiarities,a cruiseindustry Responsible forrepresenting aleadingsector, theECCis maritimegreenhouseGlobal measures gasemis- governing However theseare nottheonlyareas thatthecruiseindus- 7 ECC 2012/2013 Report SAVE THE Event programme: 24 June – Ports Forum 2.00pm-6.00pm DATES 24 June – Reception 7pm-8pm 24 June – Conference speakers and delegates dinner 8pm-10.30pm 24 & 25 June 2013 25 June – Conference programme 9am-5pm Conrad Hotel Brussels 24 June 2013 25 June 2013 3rd Ports 7th Annual Forum Conference ECC Sub-committee members and representatives from ECC member lines descend on Brussels to meet the port community during a period when the economic reality cruise lines face continues to be a challenge.

The impact of the regulatory changes – driving up fuel costs in 2015, 2020 and beyond – remains one of the major concerns for the industry’s growth ambitions. The consequence is that cruise lines are deploying ever-larger ships to Europe to enable Chairman Vice-Chairman David Dingle, economies of scale to deliver the required ‘return on assets’ Manfredi Lefebvre, Pierfrancesco Carnival UK Silversea Cruises Vago, MSC Cruises that they need to justify the deployment.

Port tariffs are under scrutiny – including an assessment of the standard of service that is being delivered. Port waste reception facilities are considered inadequate at most ports with member lines questioning the value of segregating waste to the highest environmental levels when there is a lack of supporting facilities at ports. Dominic Paul, Andy Stuart, Michael Thamm, Ultimately though ECC member lines like to work together as RCCL Cruises partners to ensure that European ports continue to invest in the best berths, capable of handling the next generation of Join the Executive Committee (above) and board members ships being built. of ECC Member lines as they gather in Brussels to exchange views with the European Commission on the key issues of the Cruise line executives join ports on each ‘table of eight’ to moment: Economic impact and consumer confidence; state of discuss agreed topics for follow-up and open debate. the European cruise industry; safety; regulation; environment; port partnerships and ECC meets the EU involving speakers ECC sub-committee: Chairman - Neil Palomba (MSC from European Institutions and member states. Cruises), Adam Sharp (RCCL), Bert Swets (Disney Cruise Line), Bjorn Hansen (Norwegian Cruise Line), Eduardo Lopez Organised by Puertas (Pullmantur), Elisabetta De Nardo (Costa Cruises), Enzo Visone (Silversea), Harald von der Osten-Sacken (AIDA Cruises), John Tercek (RCCL), Luis Pastena (MSC Cruises ), Marc Berberian (Ponant), Tine Oelmann (TUI Cruises), Vassilios Gazikas (Louis Cruises). www.ashcroftandassociates.com TUI Cruises Richard J.Vogel, Oceania Robin Lindsay, MSC Cruises Neil Palomba, Ports &Infrastructure Board members Silversea Cruises Manfredi Lefebvre, Chairman Executive Committeeandboard members Tim Marking Secretary General Louis Cruises Kyriakos Anastassiadis, ECC Secretariat Chairmen ofSub-Committees Cruises Regent SevenSeas Graham Sadler, Cruises

Vago, Pierfrancesco Vice-Chairman Robert Ashdown Operations Environment & Director Technical, Hill Dickinson Maria Pittordis, Consumer Affairs Tourism & Tom Wolber, AFCC Georges Azouze, Disney CruiseLine du Ponant Sauvee Jean-Emmanuel CruiseLine Seaborn Richard Meadows, MSC Cruises , Compagnie , Compagnie

Iberocruceros Alfredo Serrano, CruiseLines Carnival Lynn Narraway, Saga Shipping James Duguid, UK Carnival David Dingle, Monica Ford Support Administrative Cruises Tom Strang,Costa & Security Environment, Safety

Costa Cruises Gianni Onorato, Hapag-Lloyd Cruises Wolfgang Flägel, Cruises Ltd. Royal Dominic Paul, Costa Cruises Fabrizia Greppi, Public Relations Holland AmericaLine Joseph Slattery,

Mike Rodwell, Norwegian CruiseLine Andy Stuart, Sub-Committee. Sub-Committee. of theTaxation UKischair Carnival NB DavidDingle, RCL Cruises Ruth Marshall, Health &Hygiene Olsen CruiseLines Star Clippers Eric Krafft, Ramis, Dr JavierSomoza Pullmantur Cruises

Fred. Fred.

Hurtigruten Hans Rood, Phoenix Reisen Benjamin Krumpen Costa Cruises Michael Thamm, Aida Cruises Tino Hensel, Labour Affairs Aida Cruises Michael Ungerer,

,

9 ECC 2012/2013 Report 10 ECC 2012/2013 Report (CLIA), International CruiseCouncilofAustralasia (ICCA) (CLIA), International Sources: Association ECC,UKPassengerShippingAssociation(PSA),CruiseLines International ** Includesrivercruisepassengerswhere sources donotextrapolatethemforsomemarkets. Europe* includesestimateforEastern passengers Total** Rest ofworld Europe (all*) North America Region markets markets emerging led by growth Global Global source markets(millionsofpassengers) 15.11 10.38 2006 1.29 3.44 15.87 10.45 2007 1.37 4.05 16.20 10.29 2008 1.45 4.46 17.58 10.40 2009 2.18 5.00

18.75 10.78 2010 2.40 5.57 20.61 11.52 2011 2.91 6.18 of 2010. three shipsintroduced rightattheend ed byafullyear’s contributionfrom the the previous fiveyears,itwasaugment- year waslowerthantheaverage over (20,000) actuallyaddedduringthe the numberofships(eight)andberths the keyto2011growth. Although growth. consistent ifslightlylowerlevelsof than adecade,recent yearshaveseen G As always,increased capacitywas highest riseformore Although thiswasthe digit growth in2011. numbers sawdouble- lobal cruisepassenger Source: ICCA cruise lineshavingtomakesignificant acterised astheArabSpring,whichsaw cluded thegeo-politicalsituationchar from avarietyoffactors.Thesein- again, there was pressure onyields to growth. economy –continuesitsrecent return America –despiteafar-from-recovered continuing togrow rapidlywhileNorth Australasia, SouthAmericaandChina ued in2012,withemerging marketsin in 2011. in 2010,grew onlymarginally (to30%) from lessthan23%in2006to 29.7% passengers, whichhadrisensharply ings intheAsiaregion. early intheyear, whichdisruptedsail- earthquake andsubsequenttsunami of thenegativeimpactJapanese by NorthAmerica.Thiscameinspite came from therest oftheworld,led markets, in2011similargrowth also upsurge inbookingsfrom European almost entirely attributabletoan in thoserecent yearsthegrowth was passenger growth wasthat,whereas Allure oftheSeas. (RCI), Royal CaribbeanInternational from thesecondOasis-classship from berths, more thanhalfofwhichcame Source: CLIA,ECC 2011 2010 2009 2008 2007 Year Asia Europe South Pacific Destination Although volumesinEurope rose appearstohavecontin- This pattern It meantthatEurope’s share ofglobal But thereal significanceinthe2011 These three addedafurther11,000 North AmericanandEuropean source markets Cruise destinationschosenbyAustralians - North America allowed ittobeinpoleposition important first-timecruisersegment. of flycruises,especiallyamongtheall- can putadampenerontheaffordability cost –andtaxationofairfares which kets, particularlywiththeincreasing factor inopeningupnewsource mar also inthesourcing ofpassengers. not justintermsofdeployment,but cruise industry’s globalisationpolicy– less todaythantheydidinthe1980s.” inflation, cruiseticketsgenerallycost Pierfrancesco Vago says:“Allowingfor Vice ChairmanandMSCCruises CEO than theywouldnormallydo.AsECC brands tomarketmuchmore onprice zone economicillshaveforced cruise of loweryieldsastheUKandEuro - has beentosomeextentatthecost bers willhaverisenagainin2012,this senger decisions.” such eventscouldimpactfuture pas- that “but there isalwaystheconcern of boththeECCandSilverseaCruises, Manfredi Lefebvre D’Ovidio,Chairman tinations almostimmediately,” says meant wecouldintroduce new des- itineraries. last-minute changestoMediterranean (’000) This recentpolicyhas industry In fact,globaldeploymentsare akey This underlinestheimportanceof Although European passengernum - “It istruethatthemobilityofships 2010 172 37 35 47 91 Growth +7% +4% +1% +1% –2% (’000) 2011 120 230 40 46 84 Change Growth Europe +11% +10% +12% +18% +10% +30% +80% +33% +34% +7% - of asecondship cruisingfrom Chinain the cruisesectortoo.Costa’s addition expected tobecomeamajorplayer in over thenexttwodecades,soChina is expected todominateglobaltourism inthatcountry.modernity porting ofshipsincreasing sizeand Costa andRCIbrandstheirhome- the recentby focusonthecountry numbers remain relatively lowdespite completely newconcept,whichiswhy cruise destinationandsource market. have along-establishedrecord asboth bers isunprecedented, theregion does deployment andlocalpassengernum- the Caribbean. flycruises inEurope, Alaska,Asiaand numbers ofAustraliansalsobooking whole cruisesector–withincreasing tralia, there isalso aspin-off across the more Australians tocruiseoutofAus- ing theirlargest impactonpersuading ing winter2012/13inAustralia. in Asiahasmeantthesameshipspend- to bethelargest cruiseshipeverbased original mega-shipVoyager oftheSeas means thatRCI’s decisiontosendits grammes duringAsianwinters.This fits neatlyintoAustralasianpro- Asia, becausedeployingshipsinAsia companies’ ownincreasing focuson rates prevail. Another isthecruise low unemploymentandhighsavings strength ofthelocal economy, where bullishness. Oneistheaforementioned successfully addressed. ture issues(notablyatSydney)canbe possible by2020ifcruiseinfrastruc- now believesthatatotalof2millionis passengers from 2020to2017, asit for thewholemarketof1million recently brought forward itstarget double-digit increases. passengers) –thelatestinaseriesof 623,000 (including35,000rivercruise was Australia,witha34%increase to major cruisesource marketsin2011 Europe. Thefastest-growing ofthe the endof2008andthenspread to that affected firstNorthAmerica at immune from theeconomicmeltdown , whichhaveremained largely countries suchasAustralia,Braziland exploit thebenefitsofmarketingin But justasAsia–ledbyChina is For China,though,cruisingisa Although thegrowth inAustralasian Although thesedeploymentsare hav- There are severalreasons forthis Australia The market-leadingCarnival 11 ECC 2012/2013 Report will continueto grow aslinesinvestin Howard Frank,“andweexpectthatit annual growth,” notesCLIAChairman has averaged7.5% cruise industry past three decadestheNorthAmerica in thisconsumerpositivity. “Forthe average priceofcruiseswasakeyfactor tive shipswhileeffectively reducing the to buildlarger andevermore innova- those planningnon-cruisevacations. consistently beenmore bullishthan prospective cruisepassengershave and –overthe2008–2011period has marginally improved sincethen the credit crunchhitin2008,butthat travel plansofNorthAmericanswhen ings, compared withjust 10%in2001. sent nearlyathird- oftheiroverallcarry over tenyears,sothattheynowrepre- passengerstreble share ofinternational CLIA memberlineshaveseentheir within adecade. at sucharatethatitcouldbeovertaken though itisbeingoutgrown byEurope easily thelargest source market–al- gers in2011,NorthAmericaremains America. they challengeEurope andNorth and itwillclearlybesomeyearsbefore than 15%oftheglobalcruisesector, emerging marketsstillaccountforless pore-based cruises. Butsuchnewand Vietnamese passengersforitsSinga- ing 2012;andRCIisalsosourcing turnarounds atBusan,Korea dur Costa embarkedpassengersonpartial from 2013. the smallerLegendofSeasinChina ship toVoyager oftheSeastoreplace announced thedeploymentofasister investment]”. Afewweekslater, RCI strong tojustifyit[the enoughreturns April: “Inthelongterm,wewillget man andCEORichard Fainsaid in level ofawareness. move cruisingtoanew, muchhigher and consumerinterest whichshould the shipwillcreate awaveofmedia significant, asthesizeandstandard of duce Voyager oftheSeasisevenmore than 1millionpassengernights. have quadrupledintwoyearstomore 2013 willmeanitscapacitythere will The abilityofthecruisecompanies inthe There wasasharpdownturn This isalsocontributingtotheway With more than11.5millionpassen- Elsewhere inAsia,bothRCIand Royal CaribbeanCruisesLtd.Chair In somewaystheRCImovetointro - - - restrictions onfueluseimposed within of fuel,andtheincreasing impactof ployment decisions–istherising cost planning –andevende- in itinerary is nowplayinganever-increasing role near-20% rise estimatedfor2012. 11% more cruisevisitorsin2011anda ports,with numbers forNorwegian in 2012.There havealsobeenrecord in 2011andanestimated6%more growth, with13%more cruisevisitors was stillexperiencingsubstantial in thevariousEuropean economies. cially inthelightofongoingissues between capacityanddemand,espe- lines seektoachievetherightbalance Europe maybeslowingdownasthe trend forincreased deploymentinto from 13tonine. number ofshipsinEurope for2014 has recently decided toreduce the this year, and26%for2013;RCI deployment from 31%in2011to29% European capacitywithinitsglobal developments around theworld. reaction toeconomic orgeopolitical cruise companiesredeploy shipsin period, butthiscaneasilychangeas capacity of2.9%overthe2011–2014 nual increase inNorth Americancruise markets.” new shipsandproducts, andenternew But around theworldfactorthat In 2011and2012,though,theBaltic There are othersignsthattherecent For example,RCCLlowered its CLIA figures project anaverage- position.” uncertainty intoastronger this currentperiodof will comethrough reasons whytheindustry there areunderlying “We areconfident that operating environment.” challenges ofanincreasingly complex in ensuringcruisesafety, andmeetthe regulators andstakeholdersworldwide implement bestpractices,workwith canidentifyand that aunitedindustry started buildingthatframework,so jor cruiseassociationshavealready a globalframeworktoensure success. expands,weneedtodevelop industry isglobaland,asour the cruiseindustry ensure steady, sustainablegrowth.” we canfindpragmaticsolutionsand tainty intoastronger position.Together through thiscurrent periodofuncer reasons willcome whythe industry are confidentthat there are underlying making inroads intothetourismsector. a cruisein2011”butthatcruisingis 2% ofthetotaltouristmarkettook industry’s future, pointingoutthat“just Vago stillremains confidentaboutthe also theEuropean economicsituation. from theCostaConcordia incidentand to behitbythat,andthefall-out 2012. Resultshavealready beenseen crease in2012, the samewillapplyin been somelevellingoff inthecost- they managedand,althoughthere has much better2011financial results than major companieswouldhaveenjoyed Emissions Control Areas. “CLIA andtheworld’s otherma- CLIA ChairmanFranksays:“Today ECC ChairmanLefebvre says:“We Nevertheless ECCVice Chairman But forthoserisingfuelcosts,allthe LEFEBVRE - 13 ECC 2012/2013 Report 14 ECC 2012/2013 Report I as the post-credit crunch pattern of as thepost-credit crunchpattern drop (from €4.2billionto€3.8billion) shipbuilding experiencinganear-8% have beenevenbetterbutforcruise about €32billion–in2011. increased nearly 7%to$40.4billion– sector ontheUSeconomy, which made bytheNorthAmericancruise again outstrippedthecontribution billion wasup4.4%on2010,andonce than two-thirds, injustsixyears. of jobsgeneratedincreased bymore Source: ECC(G.P.Wild/BREA) European economies Welcome boostfor Total jobs No. ofdirectjobs benefit Total economic Total compensation Direct compensation Direct expenditures The European performancewould The totaleconomicimpactof€36.7 almost doubled,andthenumber tion toEuropean economieshad that thecruisesector’s contribu- mpressive results for2011meant Economic ImpactofEuropean CruiseSector the comingyears.” sustainable economicbenefittoEuropeover we areprojectingtogrowanddelivera “In allsegments,includingshipbuilding, € billion 187,252 90,104 2005 19.1 6.0 2.8 8.3 € billion 311,512 150,369 Cruises. CEO ofEurope’s largest brand,Costa Michael Thamm,thenewlyappointed to Europe overthecomingyears,”says deliver asustainableeconomicbenefit ing, weare projecting togrow and within theregion. of theincreased deploymentofships cruising allsawgrowth ontheback The otherindustriesbenefitingfrom see afallincruise-related revenues. manufacturing wastheonlysectorto annual drop incruiseshipbuilding, continued. fewer orders from cruisecompanies 2008 32.2 10.0 14.2 “Although weare challengedbythe “In allsegments,includingshipbuild- As aresult ofthis third consecutive 4.6 € billion 307,506 150,401 2010 35.2 14.5 9.3 4.4 € billion 315,500 153,012 2011 36.7 15.0 9.8 4.6 +68.5% +69.8% +92.6% Change +63.7% +64.5% +81.3% 2011 vs 2005 at eachport.The numberofcrew arriv- average crew spendingfrom €16to€21 was justshortof€100. age spendacross portonacruise every transit port,whichmeantthatthe aver to €61–inpassengerspendingateach airfares. embarkation portand€216(€215)on age nearly€74(€70in2010)atthe €3.4 billionin2011. purchases ashore rose nearly11%to stays, shore excursions,F&Bandother on flights,pre- andpost-cruisehotel products fortheships. €550 million(€495million)onF&B travel agencycommission;andnearly ing; €900million(€860million)on insurance, advertisingandengineer suchas financial andbusinessservices €1.45 billion(upfrom €1.3billion)on €6.4 billionin2011.Thisincluded increased from €6billionin2010to fromand services European businesses amount spentbycruiselinesongoods in difficult times.” resilience –and seemstogainstrength hasagoodrecordthis industry for levels alongwithhighoperatingcosts, mies, withtheirhighunemployment current weaknessofEuropean econo- THAMM There wasamore substantialrisein There wasamarginal rise–from €60 Embarking passengersspentonaver Total passengerandcrew spending In termsofdirect expenditure, the - - - Source: ECC(BREA/G.P.Wild) , ,,SlovakiaandSlovenia+Iceland,NorwaySwitzerlandofEFTA. * ,,, ,Ireland, Luxembourg,,,,,Cyprus,CzechRepublic,,, Latvia, NOTE: Includesindirect andinducedjobscompensation 6% upon2010. paid atotalof€1.3billion–more than in cruisecompanyoffices. They were and 5,000Europeans were employed ers andcrew were European nationals, €87 millionto€120million. a 38%increase intheirspending,from million to5.7million.Thisresulted in and spendingashore growing from 5.3 the estimatednumberdisembarking million in2010to14.3million,with ing atEuropean portsrose from 13.2 Total Rest EU+3* Sub-total Denmark Netherlands Norway Greece France UK Country About 52,000(50,000in2010)offic - Economic benefitsfrom cruisesectorbycountry remarkable result.” reached eye-watering levels,thisisaquite in othersectorswithinEurope have “Considering thatunemployment rates Direct expenditure(€ 14,476 13,689 1,186 2,306 2,569 4,538 2010 787 205 309 496 528 580 972 million) 5.4% increase –butMSCCruises in2011–a American cruiseindustry 348,000 jobsgeneratedbytheNorth 311,500. jobs totaltoptheprevious highof in2010,and2011sawthe returning proved tobeablip,withgrowth causedafallin2009.This downturn steadily to2008,buttheeconomic billion. Thejobstotalhadbeenrising 315,000 jobs,payingacombined€9.8 This isstillalittlebehindthe Across Europe cruisingnowgenerates 14,957 14,957 1,224 1,298 2,524 2,830 4,450 2011 160 198 347 500 232 605 307,526 271,149 36,377 11,914 11,612 13,012 25,219 36,084 58,604 99,057 2,608 5,130 7,909 2010 Total jobs 315,500 282,820 100,089 32,680 12,364 12,078 16,009 27,437 39,238 63,834 home tomajorcruiseshipbuilders inEuropetry during2011,countries direct expenditure bythecruise indus- from 29%to25%ofthe€15billion with shipbuildingrevenues dropping tinue tobespread across Europe but, quite remarkable result.” reached eye-wateringlevels,thisisa in othersectorswithinEurope have “Considering thatunemploymentrates Chairman PierfrancescoVago says: Chief ExecutiveOfficer andECC Vice 2,630 5,733 3,408 VAGO Both jobsandfinancialbenefitscon- 2011 Total compensation 9,278 8,873 1,313 2,120 2,952 2010 (€ million) 405 148 377 297 227 577 766 96 9,802 9,373 1,433 2,332 3,043 2011 429 165 388 125 234 726 834 93 15 ECC 2012/2013 Report ROTTERDAM After a 2 hour voyage from the North Sea, ships moor at the Cruise Terminal Rotterdam in the city centre, in the heart of Holland. The city and its surroundings o er history, modern architecture, culture, beaches and shopping...

The Cruise Terminal Rotterdam is a historic building, situated next to the Erasmus . There is a 700 metre quay available and a depth at the quayside of 12 metres to accommodate even the largest cruise ships. Cruise Port Rotterdam is a one-stop office for anything you require in Rotterdam. Nothing is left to coincidence where safety and service are concerned and we work within our frame of possibilities to prepare a warm welcome and a nice experience when visiting Rotterdam, Holland.

www.cruiseportrotterdam.com

ROTTERDAMWORLDPORTWORLDCITYROTTERDAMWORLDPORTWORLDCITYROTTERDAM benefits beinggeneratedbycruising Europe madetothelevelofeconomic tribution thatincreased deploymentin way behind. Germany, andSpainsome Norway UK inthecompensationstakes,with explains Italy’s secondplacetothe another factor. such asCunard andP&OCruisesis ish officers andcrew onmajorbrands countries, buttheemploymentofBrit- compensation paidamongEuropean ing theUK’s pre-eminence intermsof departments goessomewaytoexplain- Corp. that italsohousesotherCarnival quarters inSouthamptonandthefact rise inpassengerandcrew spending. and embarkationpointprompted a14% lines, passengersandcrew. increase indirect spendingbycruise player) inthird positionwitha10% Meyer Werft isamajorshipbuilding its secondplaceandGermany(where ders, theUKextendedgapbetween to beaffected inor bythedownturn ket andalsoasadestination. country’s bothasasource upturn mar –thankstothe of thecruiseindustry increased spendingfrom othersectors but thiswasmore thanoffset by also suffered withlesscruiserevenue, enues from thatsource. This resulted ina71%drop inrev- of 2011withanemptyorder book. STX (formerlyAkerYards) spentmuch halved becauseitscruiseshipbuilder loser, withdirect spendingmore than from thecruisesector. among European countriesbenefiting income, butitremains theclearleader the 2%fallinitsdirect spending revenues from thatsector. Thisexplains therefore experienceda25%declinein building market-leaderFincantieri,and were inevitablyimpacted. Source: ECC(G.P.Wild/BREA) 2008 passengers 21.7 million The importanceoftheadditionalcon- Similarly CostaandMSC’s presence UK’sThe presence of Carnival head- Spain’s growth asacruisedestination Without acruiseshipbuildingplayer France’s STX-ownedshipbuilderhas Finland wasthemostsignificant Italy ishometolong-timecruiseship- Cruise visitorstoEurope 2009 passengers 23.8 million - - made cutbacksinEuropean capacity One ortwoofthesehave,though,also berths upfrom 81,000to97,000. brands risingfrom 66to76,with European (mainlyNorthAmerican) number ofshipsdeployedbynon- 143,200 berths). still meantanincrease from 137,100to to 120(althoughtheirlarger capacities the numberofshipsfallingfrom 132 in Europe dropping from 45to41and number ofEurope-based cruiselines early signswere there in2011,withthe implications forfuture impact.The a generalscalingbackclearlyhas in European deploymentbuteven just ofaslowdownintheincrease resuming growth in2012. after aseriesofannualincreases before the Baltic,whichsawgrowth stagnate Europeanern regions –apart from fjordsthe Norwegian andotherNorth- increased traffic intheMediterranean, cruise passengers. also receiving at leastamillionvisitsby andPortugal ies withFrance,Norway and Greece remain themainbeneficiar than aquartersince2008.Italy, Spain has seennumbersincrease bymore continuation ofanupward trend that 2.9 millionextravisitorsin2011–a visits toEuropean ports,there were cannot beunderestimated. This was,nevertheless,offset bythe But thefactthatthere are signsnot The visitornumbersreflect the Based onpassengersmakingmultiple 2010 passengers 25.2 million proportionate taxation.” situation. We arelookingfor would beanunmanageable taxation rulesareapplied,it several timesso,ifnormal and leavedifferentcountries “A normalcruisewillenter 2011 passengers - 28.1 million larly China. the emerging Asianmarkets,particu- for Europe asacruisedestinationfor EU andthewishesofpublic.” ronmental andsafetyprovisions ofthe to dobusinesswithmeetingtheenvi- Europe tocontinuebeagoodplace ronment whichbalancestheneedfor depends onhavingaregulatory envi- tion.” We are lookingforproportionate taxa- would beanunmanageablesituation. normal taxationrulesare applied,it different countriesseveraltimesso,if tee). Chair ofECC’s FiscalPolicyCommit- Executive DavidDingle(whoisalso UKChief Carnival where else,”warns becomes punitiveinEurope orany- decisions. ingly importantfactorindeployment ments are alsobecoming anincreas- regulation, taxation andvisarequire- ity. Otherissuessuchasenvironmental being oversaturatedwithcruisecapac- some European areas are indangerof based ships, and partly on a feeling that with thoseachievedbyNorthAmerica- yields beingcompared unfavourably prevailing economicclimate,with for 2013/14. He andVago agree onthepotential Lefebvre D’Ovidio adds:“Much “A normalcruisewillenterandleave “We willmoveshipsifit[taxation] This trend isbasedpartlyonthe DINGLE Change 2011vs2008 +29.5% 17 ECC 2012/2013 Report 18 ECC 2012/2013 Report A the bookingcycle,too. sumer confidence–atacrucial stage in early in2012,furtherdamaging con- the UK,wentintodouble-diprecession years. Thelargest European market, depressed ticketpricesthrough both Eurozone economiccrisishasalso inevitably themostseriouslyaffected. pean source markets–thoughItalywas later, whichhitsalesacross allEuro- to theCostaConcordia aftermathayear to Egyptalsosignificantlyaffected. longer withsomebrands),cruises Tunisia, wasoff-limits formonths(or ranean during2011.Akeydestination, ployment ofshipswithintheMediter wide-ranging andshort-noticere-de - Arab Springevents,whichcauseda Europe wasfurtherdisruptedbythe Europe. acrossof seriouseconomicdownturn the followingyeartousherinaperiod no-one wasexpectingacredit crunch but, backwhenitstartedin2007, markets overtheprevious four years ation ofthesurge inEuropean source from European ports. senger numbersembarkingoncruises growth (to5.6million)intotalpas- Europe, contributingtothenear-7% sengers (4.8million)cruisedwithin ing cruises. in thetotalnumberofEuropeans book- was an11%risetonearly6.2million figures asthere mightsuggestotherwise year in2011,eventhoughtheheadline industry. pretend ithasbeenaneasyyearforthe markets in2012,butno-onewould achieved across European source sales growth isexpectedtohave been in European cruisemarkets.Further year inEurope Another tough But thefactremains thatmarketpene - To compoundthis,theongoing But thissetbackpaledincomparison Business forcruisecompaniesin The 2011growth wasalsoacontinu- More than75% ofEuropean pas- And thisfollowedanotherdifficult tling tomaintainyields increase salesbutbat- seeing cruisecompanies combination offactorsis - Here perception isasimportantreal - demonstrations inportsandcities. they seenewsstoriesaboutausterity raised abouttheirwelcome,when travelling toEurope. families are extremely interested in a familyproduct, andNorthAmerican ficer Tom Wolber, “asweare essentially Europe,” saysDCLChiefOperatingOf- despite thechallenges. North America,theappealisclear– market European cruisesprimarilyin CruiseLine. Seabourn (CCL), DisneyCruiseLine(DCL)and CruiseLines gian CruiseLine,Carnival - rity Cruises,PrincessNorwe Celeb- Royal CaribbeanInternational, of NorthAmericanbrandsincluding along withtheincreased deployments P&O CruisesandPonantCruises, Cruises, Cunard Line,MSCCruises, brands suchasAIDACruises,Costa investment beingmadebyEuropean has beenthedrivingforce behindthe low penetrationacross Europe that level achievedsofarinNorthAmerica. tration isstilllow, andbehindthemodest Others Austria Benelux Scandinavia France Spain Italy Germany UK Country “This is despite some concerns being “This isdespitesomeconcerns “We are excitedaboutcruisingin very For thoselikeCCLandDCLwhich It isthepotentialimpliedinthat Source: ECC/IRN source marketshares European cruise 12% 2011 15% 23% 28% 2% 2% 3% 4% 7% 3% 2010 12% 16% 22% 30% 3% 2% 2% 2% 3% 7% * IncludesFinlandSource: ECC the UK,withinnextfewyears. course toovertakethelong-timeleader, ing markets,withtheformerstillon the topperformersamongfivelead- changing year-on-year. velopment –leadingtomarketshares each marketisatadifferent stageofde- continue togrow insize,although with easyaccesstocruisehomeports. tries) liveincoastalregions –many (43% ofthepopulationEUcoun- vacation time,and196millionofthem $31,190, relatively highinglobalterms. income percapitaforEUcountriesis,at US figure ($47,140),thegross national the recent economicissues. demographics alsostilladdupdespite primarily from Europe, though,the enforcing rulesinquitedifferent ways.” ronment. Different countriesare still improvement intheregulatory envi- and wealsobelievethere isroom for and welcome. them toplaceswhere theywillfeelsafe ity; butourpassengerstrustustotake Total Others Austria Switzerland Benelux Scandinavia* France Spain Italy Germany UK (incl.Eire) Country In 2011GermanyandFrancewere This iswhytheEuropean markets Europeans alsohavemuchmore Although substantiallylowerthanthe For thosesourcing passengers “Rising flightcostsare alsoanissue,

performance 2007–11 cruise markets Western European Average growth over fiveyears +11.8% +13.8% +19.0% +17.1% +20.1% +39.0% +12.7% +13.1% +12.5% +14.6% +7.2% Source: ECC much before 2014. that theItaliancruisemarketwillnotbefullybacktonormal Italian cruisemarketoverthepastcoupleofyears.Itislikely has inevitablyovershadowedanyotherdevelopmentsinthe The tragicCostaConcordia 13,2012 accidentonJanuary Italian marketgrowth Reisebeeran Stalterverband Source: BRDKreuzefahrten, DeutscheReiseburo und line onfares. marginally –suggestedthatthecruiselineswere holdingthe that theaveragepricepercruisealsoincreased –albeitonly digit increase. Revenue wasupsubstantially, andthefact ket in2012,after2011sawthefourthconsecutivedouble- Another substantialincrease isforecast fortheGermanmar German marketgrowth tively strong performanceinadifficult economicclimate. increase inpassengernumbersto1.7millionwasstillarela- was marginally downonthelevel projected, butanear-5% Growth intheUK(includingEire) marketduring2011 UK marketgrowth Source: UKPassengerShippingAssociation 2011 2010 2009 2008 2007 Year 2011 2010 2009 2008 2007 Year 2011 2010 2009 2008 2007 Year Italian marketgrowth German marketgrowth UK marketgrowth Passengers Passengers Passengers 1,388,000 1,219,000 1,027,000 1,700,000 1,622,000 1,533,000 1,477,000 1,335,000 923,000 889,000 799,000 682,000 640,000 907,000 763,000 Change onyear Change onyear Change onyear +13.9% +18.7% +13.2% +18.8% +10.5% +10.9% +8.2% +4.8% +5.8% +3.8% 10.1% 17.2% 23.8% 3.8% 6.6% - Source: ECC *Includes Finland.Source: ECC Source: ECC brands homeporting in Eastern Europeans’brands homeportinginEastern owncountries. by visaissueswhenbookingflycruisesandalackofdomestic there –aswithothercountriesintheregion –isbeinglimited Europe,Eastern mainlyfrom Russia,althoughgrowth from decision tohomeportashipinRotterdam year-round. market thathasbeenstimulatedbyHollandAmericaLine’s the Netherlandsaccompaniesaperiodofexpansioninthat Italy, SpainandFrance. in themainfiveleadingsource marketsofUK,Germany, Europe byanaverageof13.5%compared tothe 9%increase for BeneluxandSwitzerland,toboosttherest ofWestern Passenger numbersincreased by26%and44%respectively Rest ofWestern Europe market growth for more than7%ofallpackageholidayssoldtotheFrench. the French markethaddoubledsince2004.Itnowaccounts A 14%increase to441,000passengersin2011meantthat French marketgrowth that period–andtooutperformtherest ofthetravelsector. 2008, althoughthecruisemarkethascontinuedtogrow in The Spanisheconomyhassuffered more thanmostsince Spanish marketgrowth 2011 2010 2009 2008 2007 Year 2011 2010 2009 2008 2007 Year Total Others Austria Switzerland Benelux Scandinavia* Country An additionalestimated112,000passengersare sourced from A 25%increase in cruiseembarkationsfrom homeports in French marketgrowth Spanish marketgrowth Rest ofWestern Europe cruisemarket Passengers 2011 Passengers Passengers 441,000 387,000 347,000 310,000 280,000 703,000 645,000 587,000 497,000 518,000 914,000 224,000 104,000 121,000 159,000 306,000 Change onyear Change onyear 2011 vs2010 +11.8% +44.0% +26.2% Change +13.5% +8.1% +5.7% 14.0% 11.5% 11.9% 10.7% 15.7% 18.1% 18.1% -4.1% 9.0% 9.9%

19 ECC 2012/2013 Report urgent jobby co.indd 1 08/11/2012 16:26:28 I on visas progress Slow procedures fortouristvisaswas fullyrecognised byEuro- ploited bytheindustry.” the hugepotentialofthesesources forcruisingremain unex- countries inorder tojoincruisesstartingthere. Asaresult quire aSchengenvisawhentheycruisetoothercountries. for cruisepassengerstohaveavisa’. stays ataportlessthan72hours,itshouldnotbenecessary Maritime Traffic which recommends that‘ifacruiseship of the1965IMOConventionFacilitationInternational Aegean cruisesthatallEuropean countriesacceptthepart ing todevelopthosemarketsfortheirMediterraneanand Tura Turizm, importantforcruiselineslook- says:“Itisvery cruise marketssuchasTurkey andRussia. gers andcrew. Onthepassengerfront itisaffecting emerging ing “visacomplexitiesaswellhighcosts”thereason. FTI dropping planstooperateoutofIndiainthewintercit- says DubaiTourism Department’s HamadbinMejren. places likeRussia,China,,SouthAfricaandBrazil,” been putinplace.“Thiswillcreate awidermarketfrom UnitedArabEmiratesvisaforcruisepassengershas entry not leastinEurope. and thisfactisstartingtoberecognised around theworld– oftheincreasedCruising wouldbeonebeneficiary numbers, cess inorder tobenefiteconomicallyfrom increased tourism. gone onrecord asbeingcommittedtoeasingtheaccess pro- US$216 billion. tourists,generating additional 112millioninternational ing visaprocessing. jobs couldbegeneratedinthosecountriesjustbystreamlin - that inathree-year period(2013–2015)another3.1million Council andtheUNWorld Tourism Organization suggests research commissionedbytheWorld Travel &Tourism countries are required toobtainapapervisa,andrecent The needtosimplifyandharmonise therequirements and “It alsoaffects touriststravellingtoTurkey from non-EU “ doesthis,butitsresidents findtheyneedtoac- Erkunt Oner, ownerofTurkish specialisttouroperator In Europe, theSchengenvisaisanissueforbothpassen- This newscoincidedwithstart-upGermancruisebrand After alongperiodoflobbyingandnegotiation,multiple- US President Obama isonehigh-profile leader whohas This wouldbebecausesuchamoveresult inan touriststoG20 Currently about17%ofallinternational including thatdelivered bycruiseships. cess canhaveamajorimpactontheirleveloftourism, is nodoubtthatthewaycountriesapproach visitorac- t isnotthehighest-profile issue inthesector, butthere

time theysignoff. visathatrequiresentry themtoapplyforanexitvisaevery visas forourcrew, whichavoidstheproblem ofthesingle- Jakarta andMumbaiaskedthem toissuemulti-entry to streamline theprocess. we are already seeingsomeofthememberstatesbeginning formity across thecountries.Ithasbeenslowprogress, but book early2013. had raisedanditwouldberedrafting theVisa CodeHand- after furtherexchangestheECsaiditacceptedpointswe highlighting these. 2011 wejointlysentalettertotheEuropean Commission ornot100%clearinthisHandbook.SoJuly tradictory the ECC–foundthatthere were stillissuesthatwere con- ShippingFederation,aswell tions andtheInternational Europe thedifferent processes beingusedbythosecountries. visas tonon-European citizens.” should handleapplicationsandthegrantingofSchengen Visa CodeHandbook,recommending howmember states number ofyears. process. securing crew visas beaquick,simpleandunbureaucratic ment Director for AIDACruises.“Partofthisrequires that Chairman Tino Hensel,whoisalsoFleetPersonnelManage - profitable placeinwhichtooperate,”saysSub-Committee Committee. “Ouraimistoensure thatEurope remains a being pursuedbytheECCthrough itsLabourAffairs Sub- sustainable growth ofcruisetourisminEurope. year. Suchinitiativeshavethepotentialtogreatly assistthe and CoastalTourism intheEU,tobepublishedearlynext dressed intheCommission’s CommunicationonMaritime place in2013. end, inthecontextofreview oftheVisa Codetotake will takeconcrete initiativesinthecomingmonthstothis published in2010.ItisnowexpectedthattheCommission munication on‘Europe, theworld’s No1touristdestination’ pean CommissionVice President AntonioTajani inhisCom- “We wanttoseethis appliedacross theEU.” “We atAIDAwenttotheGermanEmbassies inManila, “We hopethiswillmeanwegetsomethingclosertouni- “A meetingfollowedwiththeEC’s DGHomeAffairs, and “But we–theEuropean CommunityShipownersAssocia- This wassupposedtobothstreamline andstandardise across “In 2010theEuropean Commissionpublishedarevised “We havehaddifficulties withcrew visasinEurope for a There isasimilarproblem forcrew members,andthisis It isalsoanticipatedthattheissuewillbespecificallyad- 21 ECC 2012/2013 Report 22 ECC 2012/2013 Report new technology. Theclassesonhowto usePhotoshopand a coupleofITgurustohelppassengers usethem)andother rave reviews, andtheship alsocarriesiPads(and has earned sense ofhumour. ing quirkyfeatures British toappealourpassengers’very our latestship,SagaSapphire, toreflect thisbyincorporat- that target market,sowehavefirstlyadaptedthedesignof “But werecognise thattheremaining Beatlesnowfallwithin single travellers,”saysSagaShippingDirector JamesDuguid. onboard offer. mographic, andsohasidentifiedthesameneedtoadaptits Saga Cruises(UK-based,likeFOCL)targets asimilarde- and DavidBowie.” songs, butourtarget demographicnowincludesMickJagger our production showswere stillincludingold World War II current longagothat tastes,”heexplains. “Itwasnotvery demographic. to thechangingdemandsoftheirownparticularpassenger not preserved inaspic.Thetrick,Rodwellsays,istoadapt those ontoday’s resort-style newbuilds,theyare modern aiming tosecure apremium price.” to thatofthemega-shipoperators,andoneforwhichweare Rodwell. Fred. OlsenCruise Lines(FOCL)ManagingDirector Mike cruising, believingittobeallaboutthebigboys.”says public whomaynowhavearatherblinkered viewabout product range. kind ofcruise,andwhichunderlinethediversitytoday’s adapting tothemarket Small ships M “We havecreated an‘Explosive’production show, which “We target theover-50s, withaparticularnodtowards Although there are keydifferences betweentheproducts, “We haverecently refined ourentertainmenttoappeal Although thecruisesremain more traditionallystyledthan “That messageisthatweoffer aradicallydifferent product “The challengewehaveistoputourmessageacross toa times, thatwoulddefinitelybeahelp." levying lowerheadtaxesforcruisecallsmadeoutsideofpeak months. Soifwealsohadsomeflexibilityfromportsin tourism seasonsintotheoff-peakautumnandwinter “The EUhasapolicyoftargetingseniorcitizenstoextend ships –whichcontinuetooffer adifferent mented andnotreplaced thesmaller, classic sion tothecruisesector, buttheyhaveaug- ega-ships mayhavebrought anew dimen- up totwo-thirds repeat business.” phere thatourcruisesthriveupon,andwhichhelps produce muchintunewiththeclub-likeatmos- cruise. Thisisvery chance tomeettheirfellowpassengers inadvanceofthe miles from Doverand,withasharedupto250miles. service, personal chauffeur saysDuguid.“Itisfree service,” upto75 having tomoveitsshipsaround thecountry. innovative wayofbringingitsproduct tothemarketwithout long-term contract.Andithascomeupwithatypically trating itsefforts onDoverwhere itrecently signedanother direct-selling Sagahasdecidedonadifferent route, concen- other lines,whichbringthemarketdowntoSouthampton.” tion istobringtheshipsmarket–asopposed people wholiveinthesamearea asthehomeport.Ourinten- to promote thecruises,more asweexpecttosellthecruises to visits. retailers, asitutilises theturnaround daysforagency ship around theUKhashelpedlineshowitsproduct tomore to promote ustotheirclients,”saysRodwell. mega-brands. “We rely heavilyonourtraveltradepartners berths) tojustifythelevelofTVandprintadvertising not havethecapacity(justfourships,andfewerthan5,000 market through strong PRandmarketingcampaigns,itdoes cruises.” passenger cantellfourorfivepeoplewhohavenottriedour because word important.Onesatisfied ofmouthisvery we havenothadtochangetheproduct substantially. teasandformalevenings,so our cruises,includingafternoon ago. Buttheystillenjoymanyofthetraditionalaspects different animalsfrom thosewhowere intheir60s20years other applicationsare proving popular.” very “In factpeoplereally enjoytheshared option,asitisa “We believewecanreach therest through ofthe country our Having experimentedwithsomeregional homeporting, “We rely onagentsinthoseregions around ourhomeports FOCL’s recent policyofaddingmore regional departures Although FOCLhasremained visibleinitsprimeUK “It isvitalthatwemakesure thattheproduct is right, Rodwell continues:“Peopleintheir60stodayare very – Rodwell in portsthanwe orourpassengerswouldreally like,and the passengers. our itineraries.Butwemuststill have cruisesthatappealto quirements from 2015, andwewillcertainlyhavetochange ings. required endresult ofreduced consumptionandcostsav- not onebigideabutalotofsmalleronesthatachievedthe team from beingalso-ransintoaworld-beatingteam,itwas also takenmanymeasures toreduce fuelconsumption. relatively newandfuel-efficient,” saysRodwell.“We have rata fuelcosts. mega-ship lines,whichcanbeparticularlyevidentinpro- tors likeFOCLandSagarecognise theadvantagefor to lookaftertheirregular clients.” ports behavewell,though,andwedounderstandtheirneed ours, whichwasmore thanalittlefrustrating.Generally because theyhavetakenasubsequentbookingandcancelled tions wouldbeappreciated. ships, somore transparency overberthbookingsandalloca- times, thatwoulddefinitelybeahelp. ing lowerheadtaxesforcruisecallsmadeoutsideofpeak months. Soifwealsohadsomeflexibilityfrom portsinlevy- tourism seasonsintotheoff-peak autumnandwinter ports. more EUsupport forthedevelopmentofthesenon-marquee passengers haveenjoyedthemost.We coulddowithalittle our Balticcruises,itisthelesser-known portsthatour coming –especiallyaswehavefoundthaton,forexample, ance betweenthetrophy portsandthosethatare up-and- are notsogood.” see thebenefitincruisingmore locally–evenifthefacilities hours todrivethere, thenthere isagoodchancesomewill ampton are great thesedaysbut, ifittakespassengersfive the ship. coach operatorstotransferpassengersfrom suchfacilitiesto as marquees forcheck-inandbaggagehandling,local in thenearfuture, either. We willevaluateoptionssuch have noinfrastructure atall,andare unlikelytohaveany available andfindsolutions. Sometimes thefacilitiesare farfrom ideal,butweusewhatis operate, butweunderstandthatthisisnotalwayspossible. easy accesstotheberthsatallportsfrom whichwe a turnaround isfarmore valuabletothemthanadaycall. ports thatsomeofthebigshipscannot. put togetheraricherprogramme ofitinerariesandreach homeports inthefuture, aswebelievethatthiscanhelpus “Ships cannotslowdowndramatically, spendmore time “We stillfacethechallengeoflower sulphurfuelre- “Just aswiththetransformationofTeam GBcycling “We re-engined two ofourshipssixyearsago.sotheyare Economies ofscaleare onearea where smaller shipopera- “We haverecently beenbouncedacoupleoftimesbyports “We toavoidbeinginportalongsidethemega- alsotry “The EUhasapolicyoftargeting seniorcitizenstoextend On transitports,Duguidsays:“We doneedabetterbal- “It isatrade-off –weallknowthatthe facilitiesatSouth- “We are currently lookingatotherregional portswhich “Ideally wewouldliketohavewonderfulterminalswith “Ports are certainlykeentohaveus,astheyappreciate that Rodwell says,incontrast,“We expecttoaddmore regional so wedonothave tobeallthingspeople.” “We aparticularniche, seebrandslikeourselvesasserving range ofproducts toappealalltastes,”concludesRodwell. drop theideaaltogether. book; itmayoffer all-inclusivepackageoptions;oritmay expand theall-inclusivitytoallpassengerswheneverthey market.” the leveloftake-upsofar. Ithas certainlystimulatedthe sengers,” Rodwellexplains,“andwehavebeenexcitedabout cruises. introduced anall-inclusivepriceforearlybookersof2013 has prompted achangeofemphasisforFOCL,too.Ithas fering from thedouble-diprecession intheUKeconomy, classic cruising.” of theproduct elementsofouradventure cruising intoour In themeantimeweare planningtointroduce anumber toadventurecourse whethertoreturn cruisinginthefuture. now,” saysDuguid,“andadecisionwillbemadeindue brand in2014. will revert tobeing SagaPearlIIforthemainclassiccruising venture, which currently operatessoftadventure itineraries, money elsewhere.” for theageofship,”explainsDuguid.“Butwewillinvestthat yond thatdatewouldinvolvealevelofinvestmenttoohigh to thehighstandards weandourpassengersdemandbe- calculated thattocontinuemaintainandoperatetheship the factthatshipisduetoberetired in2014.“We have impact ofrefits shouldnotbeunderestimated,” saysDuguid. tor andalsofortheshipyards, theimportanceandeconomic though newbuildsareimportantforexpandingthesec- very primarily fortheGlamorgan-based HarrisPyeGroup. “Al- involved a£24millioninvestmentandcreated 300jobs, investment andemploymentinthePalermoregion.” andtheresea Drydock, isnodoubtingtheurgent needfor () andSwansea(Wales) respectively. Pearl IImadetotwodepressed localeconomies–inPalermo and the2009conversionofacquired AstoriaintoSaga efficient aspossible.” importanttomakeitas senger SpaceRatio,soitwasvery major contributor. tion isreduced, particularlyonthehotelsidewhichisa our recent shipsrefits hasinvolved ensuringthatconsump- changestosavefuel.Amajorpartof making otheritinerary – thatisforsure.” yields cruisingthere. We are notgoingtostopcruisingthere particular marketisstillstrong, andwestillachievebetter fjords.and Norwegian Demandforthosedestinationsinour we can’t alwayssailsouthratherthannorthtotheBaltic “The industry isso hugetodaythatyoucanhaveawide “The industry Beyond 2013,hesays,alloptionsare open:thebrandmay “This offers abettervalueproposition forsomeofourpas- The dictatesofthecurrent marketplace,whichissuf- “Classic cruisingiswhere thedemandishighestright The exitofSagaRubymeansthatthebrand’s QuestforAd- One isimminentforanotherSagaship,Ruby, despite The three-month SagaPearlIIconversionandrefit alone “There was22%unemploymentinthearea around Swan- Equally importantwasthecontributionthatSapphire’s refit “Saga Sapphirespaciousship,witha50-plusPas- isavery Duguid notes:“Ourshipsare leavingDoverearlier, and 23 ECC 2012/2013 Report AIDAmar_Reflection_1012:High-Tech Afloat 2005_1 10.10.2012 17:57 Uhr Seite 1

www.meyerwerft.com T *Switzerland, Norway andIceland.Source: ECC decades whenthere wasanaverageof placed for2015/16,thefactisthat and sevenayearwithneworders being will probably increase tobetweensix to 2016. vessel, there are 20onorder through bankruptcy) ofaSeaCloudsail-cruise (duetoshipyardlong-delayed delivery always dominatetheorder books. by themajorcruisecompanies,which of moreordering conservative patterns that thesectorismovingintoanewera particular, Finland.Butallare aware tieri andSTXyards inFranceand, were significant fallsforItaly’s Fincan- Werft sawasmallincrease, whilethere shipyard –henceGermany’s Meyer were down28%. and, intotal,cruise-related revenues and scaleofcruiseshiprefurbishments fromin earnings thegrowing number only marginally offset bya150%rise cruise newbuildsfallby38%.Thiswas sector, whichhasseenitsrevenue from market changes Shipbuilders adaptto Total Rest EU+3* Sub-total Denmark Netherlands Total Non-EU Sub-total Other EU+3* Finland France Germany Italy

Country Although thisfive-per-year average Including acoupleofoptionsandthe The impactvariesfrom shipyard to Expenditure onnewbuilds andrefurbishment withinEurope (€million) has beenintheshipbuilding the European cruiseindustry on the economicdownturn he mostobviousimpactof 14,476 13,689 5,017 4,892 1,133 1,494 2008 Newbuilds 787 205 309 125 512 791 962 plex area ofshipbuilding. China’s yards lackinthismore com- expertise andsuppliernetworksthat shipbuilders whichcurrently havethe and allianceswiththeEuropean cruise shipbuilders lookingforpartnerships there ismore activityamongChinese home-grown cruiseship. to thebuildingofcountry’s first men, hasreported animminent start shipbuilding. in international currently havingthelargest order book shipbuilding withoneofitscompanies have takenamuchhigherprofile in try’s dramaticeconomicsurge itsyards building sector. Aspartofthatcoun- searching forashare ofthecruiseship- Korea havebeenjoinedbyChinain threat from Asia,where Japanand loss from thedrop inunitnumbers. ing larger shipstooffset muchofthe look toincreased revenues from build- slowing down,sotheyards cannot of theshipsbeingbuiltisalsoalready able future. not goingtoberepeated intheforesee- ten ayear–the1990sand2000sare But –intheshorttermatleast Another Chineseshipbuilder, inXia- At thesametimethere isthegrowing The growth intheaveragecapacity 14,957 14,957 3,124 3,086 1,033 2011 160 198 347 338 643 984 38 88 307,526 271,149 Refurbishment 36,377 2,608 5,130 2008 305 299 189 46 14 45 6 5 315,500 282,820 32,680 and the Safe Return Toand theSafeReturn Portconcept, corporate newstabilityrequirements power andfuelconsumption. eters includingshipcapacity, engine the shipatbuild,incorporatingparam- This iscalculatedoncharacteristicsof CO2 emissionperformanceofships. Committee (MEPC)asameasure ofthe tion MarineEnvironment Protection MaritimeOrganizathe International - defined. EEDIhasbeenformulatedby concept isintheprocess ofbeing Energy Efficiency DesignIndex(EEDI) ships thatwillberequired forthe the future. ing imposednow, andtobeimposedin environmentally basedregulations be- the requirements ofthenewsafety and sign andproduction processes tomeet marketplace, whileadaptingtheirde- increased competitionwithinareduced cruise shipbuildershavetofaceup even sooner. ferent 20yearsfrom now–orpossibly dif- field inthissectorwilllookvery little doubt,though,thattheplaying far nofirmalliancesformed.There is 2,630 5,733 The yards havealready hadtoin- For example,thestandards forcruise In themeantimeEuropean Approaches havebeenmade,but so 2011 760 755 151 352 192 29 31 5 5,322 5,191 1,322 1,539 9,278 8,873 2008 405 148 131 558 796 976 96 Total 9,802 9,373 3,844 3,841 1,336 1,225 2011 429 165 489 117 674 93 43 25 ECC 2012/2013 Report YOUR SHORTER ROUTE TO BIGGER PROFITS

Wärtsilä is passionate about optimising lifecycle value by delivering whatever you need from the most complete offering in the business. Let’s work together to find the right route for you. www.wartsila.com * optionn/d=notdisclosed.Source: Cruiselinesandshipbuilders technology suchasLNG. fuel fuel use,scrubbersoralternative emissions eitherthrough low-sulphur water systems,andthereduction of tion oflow-energy lightingandballast it involvesheatrecovery, theintroduc- issues presents evenmore challengesas mance through compliancewithgreen suppliers. tion betweenowners,buildersand challenge, asitrequires strong coopera- technology platformspresents abig of thevalueanynewbuild. suppliers, whichcontributeupto75% have toshare those targets withour quality andsafetystandards. We also have toincrease efficiency andimprove cruise shipbuilderswhenhesays:“We Antonini speaksforallthespecialist in placebytheIMO. fouling andrecycling conventionsput as wellthenewballastwater, anti- Viking Ocean AIDA 2016 Viking Ocean TUI Royal Caribbean AIDA P&O Cruises 2015 Viking Ocean TUI Costa Royal Caribbean Norwegian Princess 2014 Sea Cloud AIDA Ponant Hapag-Lloyd Norwegian Princess MSC 2013 Line “This, though,does bringthepoten- “Improving environmental perfor “Introducing newproducts andnew ChairmanCorrado New shipsonorder TBA* TBA TBA TBA* TBA TBA TBA TBA TBA TBA TBA TBA Sea CloudHussar AIDAstella Le Soléal Europa 2 MSC Preziosa Shipname - making years. to profitability in2011aftertwoloss- the Italianshipbuilder, whichreturned Fincantieri wasawelcomeboost for one option)order from STXFrance to Cruises) toswitchitstwoships(plus (the start-uplaunchedbyViking River lifestyles andexpectations. tailored tomatchdifferent national operate butalsotobeincreasingly energy-efficient andeconomicalto need notjusttobeofflexibledesign, driver formore orders.” source marketslikeChinawillalsobea be replaced, andtheemergence ofnew whole generationofshipswillneedto some time. being ordered willbewithusforquite reduction inthe numberofcruiseships existing fleet.Thisisimportant,asthe the renewal and revitalisation ofthe tial ofmore workforus intermsof It does,though, continue tohaveis- The decisionbyViking OceanCruises That nextgenerationofshipswill “But thetimewillcomewhena 125,000/3,250 158,000/4,100 125,000/3,250 141,000/3,611 132,500/4,928 158,000/4,100 143,500/4,000 139,000/3,600 143,500/4,000 139,000/3,600 140,000/4,087 Tonnage/pax 97,000/2,500 97,000/2,500 71,000/2,644 49,000/998 49,000/988 49,000/998 10,700/264 39,500/516 TBA/136 new five-star Luxury shipwithSTX new five-starLuxury Lloyd Cruises,placedanorder fora growing TUICruises. double order from Germany’s fast- a while,butithasbeenboosted by a Its cruiseorder bookwasemptyfor hard inorders. hitbythedownturn and STXFinlandhasbeenparticularly now partofSouthKorea’s STXGroup, shipbuilders inFranceandFinlandare Fincantieri. just aheadoflong-timemarket-leader to ’s Mitsubishi–ithasmoved AIDA Cruisesswitchingitslatestorder pointment ofoneitsmajorclients couple ofyearsand–despitethedisap- the majorcruisecompaniesinlast shipbuilders inwinningorders across the mostsuccessfulofEuropean downsizing plans. negotiations withunionsovervarious of yards andthishasledtodifficult sues withover-capacity across itsrange Another Germanbrand,Hapag- The othertwospecialistcruise Germany’s MeyerWerft hasbeen TBA/16 TBA/15 TBA/15 TBA/14 TBA/14 TBA/13 10/15 10/14 10/14 3/16 3/15 3/15 4/14 4/14 6/13 4/13 4/13 4/13 9/13 4/13 Due Cost (million) US$1,032 US$1032 US$360 US$546 US$546 US$140 €455 €455 €560 €556 €600 €558 €140 €600 €558 €385 €550 n/d n/d n/d 27 ECC 2012/2013 Report Anzeige_Maritime_210x297.indd 1 05.11.12 16:27 Source: STXandcruisecompanies Source: STXandcruisecompanies Source: MeyerWerft andcruisecompanies n/d =notdisclosed.Source: Fincantieriandcruisecompanies during thecivilwar. pany GNMTCwhichwentintodefault made byLibyanstateshippingcom- Cruises’ decisiontotakeovertheorder France, whichalsobenefitedfrom MSC Hapag-Lloyd MSC Line TUI TUI Line Royal Caribbean Royal Caribbean Norwegian AIDA Norwegian Line Princess Line Viking Ocean P&O Cruises Viking Ocean Costa Princess Ponant STX Europe (France)order bookfrom 2013 STX Europe (Finland)order book Meyer Werft order book Fincantieri order book Total value Total berths Total value Total berths Europa 2 MSC Preziosa Ship TBA TBA Ship Total value Total berths TBA TBA Getaway Norwegian AIDAstella Breakaway Norwegian Ship Royal Princess Ship TBA TBA TBA TBA TBA Le Soléal Total value(exclVikingships) Total berths just that. ship inthehopethatMSCwoulddo ing withthe(thenunpaid)buildof STX hascreated designsforships STX Francehadgambledoncontinu- 140,000/4,087 158,000/4,100 158,000/4,100 143,500/4,000 143,500/4,000 139,000/3,600 141,000/3,611 132,500/4,928 139,000/3,600 Tonnage/pax Tonnage/pax Tonnage/pax Tonnage/pax 97,000/2,500 97,000/2,500 71,000/2,644 €0.85 billion €1.1 billion €3.2 billion 39,500/516 49,000/998 49,000/998 10,700/264 18,844 5,000 4,603 energy-saving concepts. also workingonnewpropulsion and ing Chinesecruisemarket,andis specifically tocaterfortheemerg - €2.3 billion 4/12 €558 17,999 10/15 10/14 10/14 9/13 4/13 4/13 4/14 4/13 3/15 4/14 7/12 ?/15 ?/14 ?/15 ?/14 Due Due Due Due Cost (million) US$1,032 US$1,032 US$360 €546 €546 €385 €550 €600 €600 €560 €558 €140 €556 Cost Cost Cost n/d n/d 29 ECC 2012/2013 Report 11.11.2012 MedCruise double.pdf 1 11/11/12 10:27 PM

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K Improving reception facilities to protect the sea

Port of Helsinki accepts, at no extra cost: • oily waste from engine room (sludge), black/grey water and solid waste • sorted waste (metal, glass, cardboard, energy) P.O. Box 800, FI-00099 Helsinki, Finland Tel: +358 9 310 1621 The port should be notified in advance if these services will be required. Fax: +358 9 310 33802 For more information, please see Instructions for vessels at our website. E-mail: [email protected] www.portofhelsinki.fi

Helsinki.indd 1 06/09/2010 00:09

Atlantic Alliance EUROPE’S PRIME CRUISE DESTINATIONS

THE ATLANTIC ALLIANCE - DIVERSIFIED IN CULTURE, UNITED BY THE SEA!

There is hardly any other swath of land in the world that offers as ATLANTIC ALLIANCE many valuable cultural monuments, all of which are distinguished c/o Cruise Center e.V. as world heritage sites by UNESCO, as the ATLANTIC ALLIANCE Steinstrasse 7, 20095 Hamburg, Germany ports. They often offer impressive, listed historic churches, public Phone: +49 (0)40 30051 393 squares, fortresses or castles and form an ideal starting point for the [email protected] UNIQUE highest quality of cultural discovery tours. www.atlanticalliance.eu MASTERPIECES . UNESCO WORLD HERITAGE

.

Hamburg Bremerhaven IJmuiden Amsterdam Rotterdam Antwerp Dover Portland Cherbourg Nantes La Rochelle Santander Vigo Lisbon

AA_UnescoCruiseInsight_210x148.5.indd 1 24.01.12 15:25 Helsinki.indd 1 facilities toprotect thesea Improving reception For moreinformation, for vessels atourwebsite. pleaseseeInstructions willberequired. shouldbenotifiedinadvanceifthese services The port • • ofHelsinkiaccepts,Port cost: atnoextra sorted waste(metal,sorted glass, cardboard, energy) oily wastefromengineroom(sludge), black/grey waterandsolidwaste www.portofhelsinki.fi E-mail: [email protected] Fax: +358931033802 Tel: +35893101621 P.O. Box 800, FI-00099Helsinki, Finland 06/09/2010 00:09 port charges? to triggeractionon Capacity reduction more, toresolve otherissuesbetweenthetwo– notleastthe problems.” to risethroughout thepastdecade,despitealleconomic clients’ rapidlychangingtastesand requirements. their onboard inresponse styleanddelivery totheirown product, inthesamewaythatcruiselineshaveevolved example ofportslisteningtotheirclientsandadapting efit from theincreased traffic. Itwouldalsobeawelcome overall yields.” prices tostimulatethemarketstillfurther, withoutdamaging Palomba says,“asthiswillallowbrandstoreduce lead-in and reduce pro ratacharges forlarger-capacity ships,” among themanybeneficiaries. cruise sector’s growth, ofwhichEuropean portshavebeen longer, land-basedstayasaresult oftheircruisevisit.” there willalsobemore fora whowilldecidetoreturn Not onlywillthere bemore visitorsspendingmoneyashore, ability can,andthisincreases thebenefitstodestinations. that theydonow. ships wereonlyhalfthenumberofpassengers often carrying tariffs perpassengerthatwere inforce fiveyearsago,when initiative shouldbestrongly encouraged. brands inEurope overthenextcoupleofyears,thiskind With therecent newsofcapacitybeingreduced bysome tive incentiveforcruiselinestostayintheregion forlonger. Mediterranean, inparticular, theycouldbeusedasaneffec- months, remainsmuchtheexceptiontorule.In very be fixedyear-round. MSC Cruises. 2009,” saysPalomba,whoisChiefOperatingOfficer for average cruiseticketpriceshavefallenalmost30%since A Palomba believesthatlinesandports needtointeract “This ishowcruisecompanyload factorshavecontinued This, hesays,wouldbeawin-win,asportswillalsoben- “It makessenseforcruiseportstoadoptthesameconcept The economiesofscalehavebeenamajorfactorinthe “The linesbringasmanycustomerstoportstheyprofit- “It alsomakeslittlesenseforportstoimposethesame “Seasonal charging, withcostsdropping intheoff-peak “It isthenormforportcostsnotonlytoremain highbutto “Port costshavebeenrisingsteadilyinrecent yearswhile Palomba. Infrastructure Sub-CommitteeChairmanNeil on cruiseshipshascomefrom ECC Ports& call formore flexibilityintheportcharges levied facilities. that allEuropean portsoffer ships theappropriate reception the ECChascalledforitsfundamental re-drafting toensure European Commission’s consultation onitseffectiveness, nal market.” environment, andalsotheeffective functioningoftheinter Europe are virtuallynon-existent. their ownwaste;butreception facilitiesforrecyclables in treatment plans,cruiseshipscannowrecycle upto95%of says Palomba.“Havinginvestedheavilyinadvancednew and, ifanything,thesituationappearstobedeteriorating,” have largely failedtomaterialise. reality, though,isthat–12yearson – thefacilitiesandplans and putinplaceawastereception andhandlingplan.The reception facilities tomeettheneedsofships,anddevelop cial ports,regardless oftheirsize. the discharge ofwasteintothesea.Itappliestoallcommer was designedtoprotect themarineenvironment byreducing 2000/59/EC onportreception facilitieswasadopted.This involves thedisposalofship-generatedwaste. the unprecedented recent growth ofEurope’s cruisetourism, – aswiththeberthingproblem –hasbeenexacerbatedby and guaranteed.” need clearberthbookingconfirmationrulestobeapplied lines plantheiritinerariesuptothree yearsinadvanceand neither anacceptablenoraviableprocess forcruisecalls,as basis.Thisisclearly made ona‘firstcome,firstserved’ implemented byallports,”saysPalomba. through; butproblems remain. practices amongmemberportswouldbetherequired break- up asystemofberthallocationguidelinestopromote best cruise operations,”hesays. tion berthallocationsystemrepresents amajorchallengeto “The lackofaclearandeffective assignmentandconfirma- continuing problem ofberthallocation intheMediterranean. The directive iscurrently underreview and,followingthe “Urgent actionisrequired atEUleveltoprotect themarine “Too manyportsare failingtomeettheirlegalobligations The directive required eachporttoprovide adequatewaste Back in2000theEuropean Commission’s directive Another long-runningissue,whichremains unresolved and “In manyGreek ports,berthassignmentsare stillbeing “Unfortunately, theseguidelinesare stillnotalwaysbeing It washopedthattheMedCruise2011initiativeindrawing

- - 33 ECC 2012/2013 Report 34

ECC 2012/2013 Report more variedaccommodationand entertainment,”hesays. new level,expandingitbeyonddining toencompassmuch Epic gaveusthescaletotakeFreestyle cruising onto awhole Epic.“The the 153,000-ton/4,100-passenger Norwegian CruiseLine’s2010 launchofNorwegian largest shiptodate, cabins muchlaterongetting-off day. kation procedure whichallowedpassengerstooccupytheir casual’ onboard dress code,andamore leisurely disembar more relaxed approach tocruisingalsoincludeda‘resort- ing rooms offering openseatingandextendedhours.This included upto11restaurants pership,withevenmaindin- on mostships. dining room arrangementswhichwere forsolongthenorm range ofonboard restaurants insteadoftheoldtwo-seating a more flexiblecruiseexperiencebyproviding a resort-style was itsFreestyle Cruisingconcept,whichoffered passengers public imaginationanddistinguishitsproducts from therest we donexttogetconsumers’attention?’” bymakingallofuswhoworkinitthink‘Whatcan industry and varietyofactivitiesonoffer, andenergised thecruise cruise shipsreally canrivalshoreside resorts in therange cruising asyourgrandfatherknewit.’Italsoestablishedthat he says. tion andshowedthatcruiseshipsreally were movingon,” rinks androck climbingwallscaptured thepublic imagina- part inbuildingglobalawareness ofcruising. sels,” Stuartsays,addingthateachinnovationhasplayedits todothingsnotpossibleonsmallerscaleves- the industry considerable debatewhenitfirstbegan,buthasenabled leviathans OasisoftheSeasandAllure oftheSeas. dimension withRoyalCaribbeanInternational’s 225,000-ton Destinyin1996andentered awholenew launch ofCarnival cruise ships,whichpassedthe100,000-tonmarkwith possible withoutthevastincrease insizeofcontemporary we haveseeninrecent yearswouldsimplynothavebeen dining, spa,accommodationandentertainmentofferings you aone-word answer:“Scale”. capture theimagination Onboard developments A But Stuartbelievesthatthereal quantumleapcame with First launchedinMay2000,Freestyle’s hallmarks initially ofhisowncompany’sThe cornerstone drivetocapture the “It gaveaclearmessagetoconsumersthat‘Thisisnot “Onboard product innovationslikeRoyalCaribbean’s ice “The movetowards more andmore massiveshipscaused He argues thatthedramaticenhancement ofcruiseship in cruisingoverthepast20yearsandhewillgive tonamethemostexcitingdevelopment Services) tive Vice President forGlobalSalesandPassenger CruiseLine’ssk AndyStuart(Norwegian Execu- - ports inEurope andtheUK. venture beyondtheiroriginalUSheartlandstooperate from increasingly importantasthelatest-generationmegaships product development–relevant toaglobalaudienceis Vegas showsto‘duellingpiano’gigs. of entertainment,from Broadway musicalsandglitzyLas Stuart says.“Ouraimistooffer passengersavibrantchoice choices ofnighttimeentertainment,andwedon’t either,” so on. for stand-upcomedyacts,analfresco big-screen cinema,and tertainment –acirque show, abluesclub,anintimatevenue series ofsmallervenuesdedicatedtodifferent stylesofen- show inonebigship’s theatre.” gers havedinnerandthenattendeithertheearlyorlate so scaleallowedustochallengetheideathatcruisepassen- “Just aswebroke the‘firstseatingorsecondseating’mould, greater varietyand availabilityofitsentertainmentoffering. progresses. change from blackandwhitetofullcolourasthemeal and DisneyCruiseLine’s AnimatorsPalaterestaurants, which Odyssey,Seabourn Sojourn, QuestandSeabourn Seabourn 2’ diningclubsonboard Cruises’latestnewbuilds Seabourn Cruises’ latestgenerationSolsticeClassships;the‘Restaurant Wonderland’-style QSinerestaurants designedforCelebrity’s with theirowninnovations–liketheoffbeat ‘Alicein surpass itsinnovations. ments, rivalsmovequicklytofollowandinsomecases each linebreaks newground inonboard product develop- ing innovationhastobethenameofgame–because,as lounges. some atasupplement–andsimilarnumberofbars with more than20restaurants – someincludedinthefare, onboard bowlingalleystodate; andthenextlevelofdining largest bowlslideafloat;thebiggest oftheline’s signature rappelling (abseiling)wallatsea;anAquaParkfeaturingthe more ‘wow’factorsofitsown–likethefirstIceBarand ship. complex atsea,setontwoprivatedecksthetopof staterooms forsolotravellersand thelargest villaandsuite With suchabroad guests, hebelieves mixofinternational Keeping entertainment–andother aspectsofonboard “Shoreside resorts don’t offer theirvisitorsjustoneortwo In designingtheship,linedeliberatelyoptedfora But Stuartsaysthebiggestinnovationhasbeenmuch Brands nowhavetocompeteforconsumers’attention In thefiercely competitivecruisebusiness,suchcontinu- This sizeofshipalsoenabledthecompanytointroduce Innovations inaccommodationincludethefirst‘Studio’ ately recognise itasPrincess,”hesays. that passengerscansteponany of ourshipsandimmedi- ratherthanrevolutionary.should beevolutionary “Thisisso ships.” but theseareas are amongthemostpopularvenuesonour when passengerswouldhappilypaytosunbatheonacruise, we hadtobringinacharge. IneverthoughtI’dseetheday “This wasoriginallyfree-to-use, butthedemandwassohigh exclusive sunbathingarea. concept ofan of thedrive-inmovie,andthenSanctuary troduced MoviesUndertheStarsasocean-goingversion brand hasbeenoneofthemostsuccessfulinnovators.Itin- factor sideofitsnewshipdesign,butquietlythisPremium ferent ways.PrincessCruisesalwaysplaysdownthe‘wow’ cocktail barandaoffering specialitywhiskiesandbeers. steakhouse, anItalianrestaurant, aseafoodrestaurant, a offer eightoutdoordininganddrinksareas including a Waterfront, thisarea willstretch bothsidesoftheshipand with restaurants, barsandshops,saysStuart.CalledThe ment? Aquarter-mile-long, ocean-facingboardwalk lined ing fun,theparents gettoenjoyacruise.” Aventura –thedifference being thatwhilethekidsare hav- offer atshoreside themeparkslikeDisneyWorld andPort Plunge inAquaPark,whichcompare withthethrillson business. We havesetouttodevelopfacilitiesliketheEpic those inEurope wegetalongfamilyseason,soit’s goodfor passengers asaresult ofhigheruptakefrom families. range ofEuropean markets,butadrop intheaverageageof about eatinguntillateintheevening. Europeans –particularlytheSpanish,whodon’t eventhink own. “AnytimeDininghasbeenahugesuccesswiththe the ‘resort-at-sea’ conceptofcruisingreally comesintoits A newwayofensuring thisistorevitalise oldershipsinthe The Princesspolicyhasalwaysbeen thatnewshipclasses Executive Vice President FleetOperationsRaiCaluorisays: Inevitably abrand’s approach toinnovationevolvesindif- So what’s thenextbigthinginonboard product develop- “Because theAmericanschoolholidaysare earlierthan The result hasbeen notonlyapowerfulresponse from a parents gettoenjoyacruise.” that whilethekidsarehavingfun, and Port Aventura –thedifferencebeing shoreside themeparkslikeDisneyWorld compare withthethrillsonofferat the EpicPlungeinAquaPark, which "We havesetouttodevelopfacilitieslike their cruiseona dailybasis?” ing Facebookpictures ofhowmuchfunthey’re havingon Can youimaginetheadvantages ofhavingpassengerspost- able, fastandaffordable connection,”Stuartsays. Internet reallyindustry needstotacklethe challengeofoffering reli- that peoplewanttostayconnectedatalltimes,sothecruise the nextlevelisonboard technology. “Thebigthingnow is clientele. refinements tomeettheexpectationsoftheirsophisticated ships scheduledfordelivery, thetaskismore alignedto tors suchasHapag-LloydandPonant,whichalsohavenew cruiser andnewcomersalike.Forthesmallershipopera- continue todelivermemorableexperiencestheconverted willcontinuetoinnovate apaceand certain thattheindustry Costa Cruises,TUICruisesandP&Oitseems MSC Cruises,AIDARoyalCaribbeanInternational, might bebestadvisedtoavoidit.” popular,be very althoughanyonewithoutaheadforheights and makeareal feature ofit,”saysCaluori.“We expectitto thought wewouldextendtheideaintopassengerarea the seaconditions. that theycouldlookstraightdowntoobtainabetterviewof so captainsaskedforglasspanelstobebuiltintothehull on newshipsthesedaysare closedoff from theelements, edge oftheshipand128ftaboveocean.Bridgewings Walk –aglassbottomwalkwayextending28ftbeyondthe The stand-outattractiononRoyalPrincesswillbetheSea- in thefleet.” make sure that they couldberetro-fitted totheotherships Buckelew) wastoaddsomeexcitingnewfeatures –butto largest-ever,” hesays,“mybrieffrom thePresident (Alan the newestships. fleet withtheadditionofmostpopularinnovationsfrom “This willbenefitcruiselinesas wellastheircustomers. What allECCmemberlineswouldliketoseedeveloped With newshipsalsobeingbuiltforECCmember lines “Visitors totheBridgehavebeenfascinatedbythese,sowe The ideasforthesenewfeatures comefrom manysources. “For ournextship(RoyalPrincess),whichwillbe STUART 35 ECC 2012/2013 Report www.viking-passenger.com

High capacity where you need it

industry focus has recently been on designing large-scale The answer lies in designing evacuations systems with evacuation systems able to handle up to 800 people at chutes and slides that can handle a higher capacity than a time. which has led to the incorporation of fewer, but their liferaft components, along with a series of associated, larger capacity systems, many of which integrate the chute yet independent liferafts that can be quickly repositioned or slide and its liferafts into an inseparable unit. where needed.

most accidents at sea involve fire or collisions - with a risk To lead the way, we have now made such built-in that certain areas of the ship cannot be used for evacuation, redundancy an integral part of all viking’s evacuation or that a crucial system sustains damage. systems.

a key issue today, therefore, is how to equip vessels with For the safest, most flexible evacuation system, evacuation capacity flexible enough to handle multiple consult our experts. accident scenarios.

viking LiFe-saving equipmenT - Protecting people and business

EuropeanCruiseCouncilReview_H297xW210_25juni2012.indd 1 28/06/12 08.30 EuropeanCruiseCouncilReview_H297xW210_25juni2012.indd 1 High capacitywhere youneedit accident scenarios. accident scenarios. evacuation capacityflexibleenoughtohandlemultiple a or thatacrucialsystemsustainsdamage. that certainareasoftheshipcannotbeusedforevacuation, m or slideanditsliferaftsintoaninseparableunit. larger capacitysystems,manyofwhichintegratethechute a time.w evacuation systemsabletohandleup800peopleat i ndustry focus has recently been on designing large-scale ndustry focushasrecentlybeenondesigninglarge-scale keyissuetoday, therefore,ishowtoequipvessels with ost accidents at sea involve fire or collisions - with a risk ost accidentsatseainvolvefireorcollisions-witharisk hich hasledtotheincorporationoffewer, but - Protectingpeople andbusiness viking L i Fe-saving equipme consult ourexperts. For thesafest,mostflexibleevacuationsystem, systems. redundancy anintegralpartofallviking’s evacuation To leadtheway, wehavenowmade suchbuilt-in where needed. yet independentliferaftsthatcanbequicklyrepositioned their liferaftcomponents,alongwithaseriesofassociated, chutes andslidesthatcanhandleahighercapacitythan The answerliesindesigningevacuationssystemswith n T www.viking-passenger.com 28/06/12 08.30 W the CostaConcordia accidentwasinvestigated, might not happened toConcordia, itcouldhappentoanothership. been confirmedbytheCostaConcordia incident:thatifit might comewitharisksimilarto thatwhichseemedtohave that thegeneralpublicmightconsider thatanycruiseship the industry’s response derivedfrom “arecognition, first, regulatory changes. ments andregulatorybodiestoimplementanynecessary MaritimeOrganisation- with theInternational (IMO),govern that wouldimprove operationalsafety;andcollaboration well asrecommendations forsubstantiveregulatorychanges bestpracticesand policies as cation andsharingofindustry experts; the identifi- consultation withindependentindustry member cruiselinesoftheirsafetypracticesandprocedures; and operationalaspectsofmaritimesafety”. “a comprehensive assessmentofthecriticalhumanfactors Operational SafetyReview(OSR),itsaimbeingtoundertake Council (ECC)announcedthelaunchofaCruiseIndustry Association (CLIA)inconcertwiththeEuropean Cruise weeks aftertheincidentCruiseLinesInternational bridge. to thetrainingofcrew, tothewayofficers interactonthe – from theprovision andaccessibilityofsafetyequipment, would require aspectofshipoperations delvingintoevery ing. Thesequestionswouldrequire answers,andthatinturn and thoseregulating theindustry, aboutthesafetyofcruis- public, asofcourseamongthoseinvestigatingtheincident operational safety Swift response on “Second, there wasarecognition thattheregulators, when According UKChiefExecutiveDavidDingle, toCarnival That review assessment by CLIA’s would include an internal The industry’s response wasswiftandfar-ranging. Two innumerable questionsamongthetravelling this year, itslosswouldnecessarilyraise off theItalianislandofGiglioon13January hen CostaConcordia ranagainsttherocks common elements tobeincludedinmustersand emergency of nationalitiespassengersand theformulationof12 jackets. ofadditionallife personnel tothebridge;and carrying advance ofitsimplementation;restrictions onthe accessof members tobethoroughly briefedontheplanwellin policies coveringvoyageplanning,withallbridgeteam the European MaritimeSafetyAgency. Investigation Branch;andWillem deRuiter, aformerheadof Stephen Meyer, aformerhead oftheUK’s MarineAccident veterans oftheUSNationalTransportation SafetyBoard; tions: theywere MarkRosenkerandDrJackSpencer, both was appointedinApriltoreview theOSR’s recommenda- ing ofcasualtiesatsea. port, andenhancementstoregulations coveringthereport- musterforembarkingpassengersbeforetory departure from generated anewemergency drillpolicy, requiring manda- sions intheperiodfollowingincident.Within weeksit cruise companiessharingbestpractices.” requirementsnew voluntary thatresulted camepurely from ing,” headds,“ishowmuchoftherapidimplementation and thatweshouldallworktogether. Whatwasinterest- realised quicklythatthiswasnotacompetitivearea, very challenges posedbytheConcordia incident.“Thelines much ameetingofminds”ontheneedtorespond tothe solutions.” that wecollaboratedwiththeregulators toprovide sensible anticipate whatevernewregulations mightresult, andensure asawhole.Wewhat wasgenerictotheindustry wantedto distinguish whatwasuniqueaboutthatsituationfrom June sawtherelease ofnewguidelinesontherecording adoptedthreeLater thatmonththeindustry more safety A paneloffourindependentmaritimeandsafetyexperts The OSRgeneratedasteadystream ofnewsafetyprovi- Dingle notesthatamongthecruiselinesthere was“very 37 ECC 2012/2013 Report Future energy management

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on codifyingatthe moment,”hesays,“including quitea totheircabins.” return at musterstationstodealwithpeople whoare not ableto that there are anumberofadditionallifejacketsavailable surplus lifejacketsbeingmadeavailable, creating aruleso says: “Iwouldalsoisolatetherequirement withrespect to it. such thatchecksandbalancesmustbeinplacetodealwith qualities are importantinamaster, individualfallibility is this changeofapproach, inthebeliefthatwhileleadership and balancesbrought in.” leadership hasbeenremoved from organisations andchecks there aregoodexampleswhere very aculture ofautocratic orothertransportindustries, the powergenerationindustry businesses are good atchangingcultures. “Whenyoulookat culture withinthe industry. Buthealsoargues thatsuccessful tion ofthemaster, andwillrequire somethingofachangein the bridge.” effort toensure thatcollectiveresponsibility isatworkon aboutit.Itisallpartofthe voyage planifhehasconcerns that amemberofthebridgeteamisabletoquestion bridge officers tosignoff ontheplan,andthatalsoimplies agement. Afundamentalpartofthatisthepotentialforall part ofthewiderissueappropriate bridgeresource man- signed-off voyage-planningprocess isreally valuable.Itis – isanabsolutelybasicrequirement. is conducted–ensuringthatitdonebefore ashipsetssail the samepageasfarwhenemergency passengerdrill equally valuable”.“But,”headds,“gettingourselvesallon sixmonths. and launchalifeboatevery policy onlifeboattraining,withcrew required tofullyload adoptedanew instructions. AndinSeptembertheindustry More isontheway. “There are some issuesweare working Of theothersafetymeasures introduced thusfar, Dingle He addsthatmanycruiselineshavealready anticipated That, heconcedes,maymarkashiftinthetraditionalposi- “I alsothinkthatthecommitmenttoarigorous andfully According toDingle,thenewsafetyinitiatives“are all continue todoso" effectively, andwewill to changequicklyand "We areshowinganability ready andabletoadaptwhat comesitsway. will continuetodoso.”Inother words, is thecruiseindustry showing anabilitytochangequickly andeffectively, andwe that –preferably comingthrough IMO–butIthinkweare into effect already. theywouldbeinusebytheindustry an excellentoutcome,andbythetimeregulations come quirements hasproposed. thecruiseindustry Thatwouldbe first thingtoberatifytheadditionalsuiteofvoluntary re- run.” extent–because,obviously,sary wehaveshipoperationsto sessed precautions withoutclosingdownrisktoanunneces- says. “Atthesametime,wehavetotakesensible,risk-as- ship isgoodforeverybody, andwewouldwelcomethat,”he isoperatingasafer memberofthecruiseindustry that every stood.” now theyare whenthefullfactsare abletointervene under earlier,they wouldhavefeltaneedtointervene whereas hastaken.Without actionstheindustry the voluntary that andhavebeenimpressedcruise industry andreassured by interim, theregulators havebeeninclosecontactwiththe of theaccidentinvestigationare fullyunderstood. portant nottojumpthegun,oractuntilfullfindings thoughtful” approach. “Theyhaverecognised that itisim- grateful thattheregulatorswiseandvery havetaken“avery IMO abreast of developments and,according toDingle, itis respect tohowa bridgecanbemanagedmore effectively.” promising area. “There hasalready beenasea-changewith portunities offered byimproved bridgemanagementisavery individually orcollectively, probing tothenthdegree theop- it, butitshouldbecodified.” difficult task,andmanycruiselineshavealready dealtwith detailed policyonthesecuringofheavyobjects.Itisnota “I’m sure there willbeadditionalregulations beyond As forhowsafetywillberegulated, hesays:“I’dlikethe Dingle expectsregulation tocome.“Anythingthatensures “What isparticularlygoodhere,” henotes,“isthat,inthe As theindustry’s review process continuesitiskeeping That aside,hebelievesthatfortheworld’s cruiselines Dingle - 39 ECC 2012/2013 Report 40

ECC 2012/2013 Report T informed ofdevelopments –withanotherpresentation due immense benefit. the resulting improvements withtheirpeersisproving of dently ontheirownsafetyenhancements before sharing model thatseesindividualcompanies workingindepen- we runourships.”Henotesinparticularthattheindustry taken togethertheywillhaveasignificantimpactontheway the individualmeasures mightnotbeearth-shattering;but new proposals. two weeksoftheincidentthathasalready generatedaraftof procedures, settingupanoperationalsafetyreview within ately tothechallengeofreassessing andimproving itssafety on ouragendathisyear.” responded Theindustry immedi- “Passenger shipsafetyhasbecomefarandawaythetopitem been challengingandfar-ranging. lead onsuchissuesatIMO,saysitsworkloadthisyearhas Association(CLIA),whichtakestheindustry International dent forTechnical Affairs andRegulatory attheCruiseLines resistant tothe‘quick fix’. issues facingthesector–manyofwhichare stubbornly haste canbackfire, iswellsuitedtothecomplexityof cal expertiseandanawareness ofhowdecisionstakenin ings, IMO’s deliberateapproach, grounded asitisintechni- in responding to afast-changingworld. tions topressing problems, becauseofitsperceived slowness from politiciansandadvocacygroups eagerforspeedysolu- facing thesector complexity ofissues IMO: Well suitedtothe As theprocess iskeeping IMO continues,theindustry Darr saysthere ismore tocome,adding:“Ontheirown, In thewakeofCostaConcordia disaster, saysDarr, It alsohasaforbiddinglyfullplate.BudDarr, Vice Presi- Yet formanyofthosewhoare exposedtoitsinnerwork- industry –hasregularlyindustry becomeatarget, generally the regulatoryfulcrumforglobalshipping United Nationsagencythat,since1948,hasbeen MaritimeOrganisationhe International –the where, hesays,“We aretoaddress trying 3%oftheproblem. Climate Changediscussionshave alsosurfacedatIMO– that haveemerged intheUNFrameworkConventionon greenhouse gases.Heargues thatthepoliticaldifferences progress inadvancing market-basedmeasures forreducing will completetheprocess intheJunesessionnextyear.” work. There ismuchstilltodo,butwewouldhopethatIMO our besttofitasseamlesslypossibleintotheexistingframe- “There are somemodifications,”Darrsays,“butwehavedone cargo ships. their hotelload,differentiate themsignificantlyfrom regular diesel electricengines,andthepowerdemandsgeneratedby ships were notinitiallyincludedintheEEDIbecausetheir Efficiency DesignIndex(EEDI)introduced in2011.Cruise would bringcruiseshipsintotheframeworkofEnergy workingonaproposedwith theindustry mechanismthat house gasemissions,havealsobeentothefore thisyear, bestpractices,”andamuch-improveddustry safetyregime. will endupwithacombinationofIMOregulation andin- IMO’s MaritimeSafetyCommittee,heanticipatesthat“We process, whichreceived strong backingearlierthisyearfrom might nothavebeenjustifiedbytheevidence. that, particularlyinsuchareas asconstructionstandards, were in,”Darrsays, before embarkingonregulatorychanges “Theyinsistedonwaitinguntilthefacts to dootherwise. exercised substantialrestraint undergreat politicalpressure member stateswerepragmaticaboutthesituationand very gation report by theItalianauthorities,according toDarr. been stymiedsomewhatbythedelayincasualtyinvesti- at thenextMEPCsession–thoughIMO’s ownresponse has Where there isfrustration,hesays,inthelackof CLIA haspresented twoadditionalpapersontheissue. Carbon issues,partoftheglobaleffort toslashgreen - As forthesafetyimprovements thatare emerging from this He alsopointsout,however, thatfrom thebeginning he says,“Shipsthat installexisting,state-of-the-art technol- are notavailable,wecouldhaveareal dilemma.”However, standards fornutrientdischarge, “ifthereception facilities such discharges,” saysDarr;butintheabsenceofreasonable “The BalticSeahasbeendesignated asaspecialarea for cal workonsewagetreatment systemsforpassenger ships. bilateral ortrilateralbasis.” the relatively nearfuture, thoughperhaps firstonanational, serious discussionatIMO,“We wouldexpectittoemerge in single voyageorperiodofoperation–hasyettocomeupfor averaging –whichwouldseeemissionsaveragedoutovera authorities intheUSandCanada. ted underAnnexVI,hasalsobeenapproved bymaritime Control Area. Thenewcompliancemethod,whichispermit- gas turbineshipsoperatingintheNorthAmericanEmission fuels–forRoyalCaribbean’sscrubbers andalternative four tion ofsulphurcredits viasuch‘equivalents’asexhaustgas compliancemethod–basedonthegenera- an alternative couraging fortheindustry, withtheBahamasapproving emissions issueinNorthAmericawere particularlyen- within AnnexVI. the introduction shouldbedelayedto2025,asprovided for thus allowinganinformeddecisiontobetakenonwhether for theintroduction ofthe0.5%globallimitin2020–and may exposepracticaldifficulties withthecurrent timeframe like toseethatreview brought forward, inthebeliefthatit would for 2018particularlyactive.Manyintheindustry the low-sulphurfuelavailabilityreview currently scheduled emissions andMARPOLAnnexVIingeneral,withdebateon any timesoon.” but itisextraordinarily unlikelythatwewillgetanyprogress isopen-mindedaboutthealternatives, The cruiseindustry Among theotherissuesnowonIMO’s tableisthetechni- Darr welcomedthemove,addingthatalthoughfuel Darr reports that recent developmentsonthesulphur Meanwhile discussionscontinueontheissueofsulphur on thewaywerunourships." together theywillhaveasignificantimpact might notbeearth-shattering;buttaken "On theirown,theindividualmeasures environmental and safetygrounds.” effect oncruisecompaniesoperatingatbothpoles, be established,”Darrsays,“butit couldhaveasignificant ating inpolarwaters.“Thefinal scopeofthecodehasyetto and constructiontoequipment training–forshipsoper code, coveringthefullrangeofsafety issues–from design generated alotofinterest. IMOiscurrently developingthe continue intheyearahead. convention entersintoforce. Work toresolve theissuewill currently blockedbecauseitcannotbeamendeduntilthe Darr addsthatsuggestionsforimproving theprocedure are system “becauseitdidnotperformtotheirlevelofservice”. sponsible” withdrawalfrom themarketofitstype-approved see howitwillbesatisfied.”Hecites Wilhelmsen’s recent “re- difficultbe ahugedemandforthesystem,butitisvery to prove theconventiontobringitintoforce. There willthen highlighted. Itneedsjustonemore majorflagstatetoap- before youcanmakethat case. to do.TheIMOprocess needstobeimproved significantly asitistype-approvedfidence thatitwillperforminservice purchase asystemthatistype-approved, theycanhavecon- process atIMO.“Itisimportantthatwhenship-owners view asthesignificantshortcomingsoftype-approval for theindustry.” much underminestheBallastWater Conventionasthetype says, “SinceiftheUSstandards are notcompatible itvery implications,Darr stringent regimes. Thishasinternational continue toshowawillingnesscreate theirownmore regulations, creating anationalstandard; butcertainstates in theUS.TheUSCoastGuard recently published itsfinal choices.” alternative ogy shouldbeabletomeetthelessstringentoftwo Another oneforthefuture isthePolarCode,whichhas seriouspracticalproblem“This isavery thatneedstobe He addsthatthisprocess hasalsohighlightedwhatmany Ballast waterdischarge remains ahottopic,particularly Darr - 41 ECC 2012/2013 Report 42

ECC 2012/2013 Report O Alternative fuel Alternative world isalready slippingbehind UNtargets forcombating the urgency ofthefightagainstclimatechange–and needs, bothenvironmental andeconomic.Quiteapartfrom of themselvestobesufficient fortheindustry’s long-term abatementtechnologiesare unlikely developing alternative scarce. which looklikelytobebothexpensiveand,atleastinitially, the newlow-sulphurfuelsdemandedbyregulators, and to looksforalternatives under developmentastheindustry to stripnoxiousgasesfrom theemissionsstream, are also areas ofoperation,whetheronboard orashore. ships’ enginesandtocutbackonfuelconsumptioninother hasmovedaggressivelyindustry toimprove fuelefficiency in has madecontrolling fuelcostsincreasingly difficult, the by anincrease inthevolatilityofglobaloilmarketsthat Spurred inpart by analarmingsurge inthepriceofoil, and to achieveit,thetopofindustry’s agenda. pushed emissionsreduction, andthetechnologiesrequired Yet bycommonconsent,improving fuelefficiency and New abatementtechnologies,suchastheuseofscrubbers Economic pressures haveappliedtheirownimpetus. need totakeontheenvironmental challengehas response awareness andrising industry ofthe environmental realities, toughregulatory ver thepastdecadecombinationofhard heavy fueloilseems possible,evenwhentaking into account “suggest thataprice–basedon energy content–below low LNGpricesinEurope andtheUSA,”studyadded, implemented toreduce sulphuroxideemissions.” “Current and theEnglishChannel–ifno other technicalmeasures are Emission Control Areas –intheBalticSea,NorthSea marine gasoilwhichwillberequired tobeusedwithinthe or useneedstobeavoidedmaintainthisadvantage. study alsonotedthatanyslipofmethaneduringbunkering 20–25% reduction ofCO2emissions,”thoughtheGL/MAN content inLNGcompared totraditionalshipfuelsenablesa steadily toshippingworldwide. the sulphurcontentofmarinefuelsare duetobeextended sion –thisatatimewhensharpmandatedreductions in sulphur oxideemissionsby90–95%,”wastheirfirstconclu- the fueloffuture. “UsingLNGasashipfuelwillreduce that there are three maindriversbehindthefocus onLNGas joint studybyGermanischerLloyd(GL)andMANnoted none more sothan liquefiednaturalgas(LNG).A recent prices oftraditionalmarinefuelsare onlylikelytoincrease. beyond whichrecoverable oilreservesbegintodiminish, global warming–astheworldenterseraofpeakoil, And finally:“LNGisexpectedtobelesscostlythanthe Not onlythatbut,reported thestudy, “Thelowercarbon fuelsaremuchontheagenda,and thusvery Alternative gerous thanregular marinefuel,andofcourseitisnot”. there isaperception outthere thatitissomehowmore dan- terrific fuelsource withgreat potential,thoughunfortunately Operations BertSwetsisanenthusiast,describingLNGas“a the small-scaledistributionofLNG.” on anambitiouscoldironing project severalyearsago. facedexactlythisproblem whenitembarked mental gainstobemadefrom ashoreside powerinvestment. els togenerateelectricity, effectively eliminatingtheenviron- use insomecountriesofhighlypolluting traditionalfossilfu- them therelatively highpriceofpowerinEurope andthe told theconference. costing $1.5millionatime,certaintywascritical,Susino the retrofit cruiseshiptotakeshoreside power ofamodern regular berthingatadequate,sensiblypricedfacilities.With of portstobeflexibleandinnovativeinoffering cruiseships to pluginanywhere withoutaproblem, andthewillingness connectionstandardindustry thatwouldallowcruiseships progress are relatively tractable,amongthemtheneedforan total of109in2011. nections thisyear, almost100oftheminJuneau,upfrom a Susino saidheexpectedPrincessCruisestomake205con- have participatedenthusiasticallyintheprocess. Indeed, sions hasspread steadilydownthecoast,andcruiselines enginesinportandsoslashingemis- of cruiseshipauxiliary provision ofshoreside powerasawayofeliminating theuse area, makingits debutasfarback2001.Sincethenthe April thattheAlaskanportofJuneauwasleaderinthis told anECCconference onshoreside energy inVenice last nection inSanDiegolateSeptember. Diego. IndeedDisneyWonder wasduetomakeitsfirstcon- ports ofSanFrancisco,LosAngeles,LongBeachand generally byhydroelectric energy –aswelltheCalifornia where coldironing haslongbeenafactoflife–powered Pacific Northwest,notablySeattle, Vancouver andJuneau, fuels.HecitestheportsofNorthAmerica’susing alternative tial isintheprovision ofshoreside powerforships inport, where itcancontribute substantiallytotheenergy mix.” says Swets.“Thetechnologyhasnotadvancedtothestage .“You needalotofpanelstomakeitworthwhile,” where itcanprovide significantamountsofenergy to a to wonderifthere isanetgaintotheenvironment atall.” where it’s neededyou’veaddedsomuchCO2thatyouhave oil, which“haslogisticsissues”.“Bythetimeyougetitto and financialpointofview. Hecitesbiofuelssuchaspalm the environment buttheyhave to befeasiblefrom apractical fuels,butheaddsthattheynotonlyhavetohelp alternative an existingvessel.Thisisgoingtobeaboutnewbuildings.” going tobeready?difficult Itisalsovery todoasa retrofit to fore refuelling? Whenare thefacilitiesandinfrastructure come. Howbigdothetankshavetobelastsevendays- “But,” headds,“italsohasproblems thatmustbeover Disney CruiseLineVice President ofMarineandTechnical Though there isthepotentialfor thedevelopmentofsus- Other obstacleswillbemore difficult toovercome, among Europe, however, isanothermatter. Someobstaclesto Princess CruisesDirector ofTechnical Piero Services Susino Where Swetsdoes seereal andrelatively immediate poten- Similarly, solarenergy hasyettoprogress tothepoint LNG aside,SwetssaysDisneyhaslookedatanumberof - ence forbusyports. would provide anincreasing levelofflexibilityandconveni- to aneventualgaspipelinetracking aseriesofcruiseberths tanksandthen combination oftankersandin-port stationary the initialsupplymightbeviatanker, anupgradefirstto a most probably lowerthanshoreside electricity. Andthough an onboard electricalconnection,itsoperatingcostsare installable formthaninthepast–ishigherinstalling valve unit–nowavailableinafarmore compactandeasily ing anenginetodualfuelthrough theinstallationofagas er source. Danskaclaimedthat,whilethecostofconvert- shoreside power.” be eliminatedbysupplyingtheship’s infrastructure with 20 tonnesoffuelandproduce 60tonnesofCO2,whichcan stay inport,thedieselenginesofasinglecruiseshipburn the sameVenice conference, henoted:“Duringaten-hour options forcruiseships,isalsoatruebeliever. Speakingat Wartsila, whichhasworkedextensivelyondevelopingLNG explore,” hesays. looking intotheLNGoption,anditissomethingweshould truck wheninport.Theportsare certainlyinterested in ing onbothliquidfuelandgas,connecttoatanker America. “You couldconvertoneenginetodual-fuel,operat- electrical hook-upsnowinplaceontheWest CoastofNorth it wouldcertainlybemorethanthe flexibleinitsdelivery to Europe’s shoreside powerconundrum.Swetsnotesthat electricity. widespread use of coalandother‘dirty’fuelstoproduce cruising powerhouses asItalyare badlyhandicappedbytheir extensive useofnuclearpoweralsoappearspromising, such tricity playsasignificant role inthepowermix,andFrance’s tainable shoreside powerinScandinavia,where hydroelec- And LNG was the likeliest candidate as an alternative pow- And LNGwasthelikeliestcandidateasanalternative Fred Danska,Director ofCruiseBusinessShipPowerat believeLNGcouldbetheanswer observers Some industry in port.” to atankertruckwhen fuel andgas,connect operating onbothliquid engine todual-fuel, "You couldconvertone Danska

43 ECC 2012/2013 Report 44

ECC 2012/2013 Report I on 2020limit SECA: Noflexibility ambiguous. ships operatinginEUwaters,even ifthatphraseislegally compromise agreement the0.5%limitishard andfast for limit entersintoforce in2020or2025.InthenewEU regulations –issupposedtodeterminewhether the 0.5% 2020. Areview offuelavailability–setfor2018 intheIMO regard tothegloballimitscheduledcomeintoforce in general airqualitypolicyreview nextyear. in theterritorialwatersofmemberstatesaspartitsmore sion toconsiderthepotentialimpactofa0.1%sulphurlimit ships operatingpatterns. unchanged, meaningthatitisnotgenerallyappliedtocruise the definitionofpassengershipson regular service remains all shipsatberthinEUportsalsoremains inplace,while compliant fuelisnotavailable.The0.1%sulphurlimitfor the consequencesofnon-compliance,incaseswhere the exempts shipsfrom therequirements oftheregulations, and clause (akintoregulation 18ofMARPOLAnnexVI)that untilthatdate. services of 1.5%continuingtoapplypassengershipsonregular limit willfallto0.5%from 2020,withtheexistinglimit North SeaandEnglishChannel.Outsidethoseareas, the sulphur emissioncontrol areas –theBalticSea,and Annex VIoftheMARPOLConvention. MaritimeOrganisationternational in2008andenshrined sulphur directive followsthestanceformulatedbyIn- 2015. 1 January strict newlimitsonthesulphurcontentofmarinefuelsfrom However, there isnoflexibilitywithinthe Directive with The revised Directive alsorequires theEuropean Commis- Among itsnotableprovisions itincludesafuelavailability It willseeanewsulphurlimitof0.1%appliedinthetwo In themainnewcompromise agreement on theEU pean Parliamentfinallyconfirmedthatitwouldimpose a delayoftheinevitable,buton11SeptemberEuro- when theshortseashippingsectormighthaveachieved t hadbeenalongtimecoming,andthere were occasions “Itineraries in “Itineraries inNorthern andespeciallytheBalticare issues thatensue,willdrivebusiness awayfrom theECAs. regulations intheECAs,andhighercosts availability there isalackofavailability0.1%fuelintherightgrade.” Northwest that,withtheintroduction oftheAmericanECA, emerging, Strangsays.“We’ve certainlyseen inthePacific ity attheports–thatwouldmakeitwork.” or atthesupplierlevel,innewbarges, say, orstoragecapac - investments arenecessary not going in – either at the refiners ever happens.Ontheotherhand,from whatwesee,the develop. difficulttion ofthat,itisvery tosayhowthesituationwill the availabilityissue,”Strangnotes.“Untilwehavearesolu- most intentlyinthemonthsandyearsahead.“It’s allabout tions believethere isaneedtoensure thatmore isdone.” organisapolitical mileageoutofthis,andnon-governmental - approaches toports.Politiciansare lookingto make some ing callsforlow-sulphurfuelsnotjustinportbutthe nean, inindividualportssuchasVenice, there are increas - foodchain.“IntheMediterra- lower downthegovernmental beyond theEU.Strangnotesthatpressures are alsobuilding 2020.” ing atextendingtheECAsintootherregions ofEurope asof still there. There isalsotheproblem thattheyare stilllook- voice washeard inthedeliberations. happy. goodjobofmakingsure TheECCdidavery thatour EU wasaboutasgoodwecouldget,andwe’re relatively Safety andSecuritySub-Committee:“Whatwegotfrom the Chairman oftheEuropean CruiseCouncil’s Environment, time DevelopmentandComplianceatCostaCrociere and It remains tobeseenwhethertheimpositionoftighter The consequencesofover-hasty regulation are already “We havetoassumethere isgoingtobeavailability, what- But itisattheEuropean willfocus levelthattheindustry isunderintensescrutinywell On thisissuetheindustry “However,” hesays,“theproblem withfuelavailabilityis According toTom Strang,SeniorVice President forMari- exhaust gasscrubbers andcoldironing, fuels andalternative America includescredit fortheuseofsuchtechnologies as on furiouslyaround Europe. RCCL’s arrangementinNorth might reduce theneedtouselow-sulphurfuels is alsogoing to seeifitispossible.” geography isdifferent; butwewilllookatitinduecourse to dothemodellingseeifitwillwork.Obviously, the it.” IntermsofitsapplicationinEurope, headds:“We need eraging –butwebelieveinit,andwillcontinuetopursue is notonthetableyet–whatRCCLdoingstraightav- of ashipfrom shore, andsofrom vulnerablepopulations] says Strang,“weightedaveraging[factoringinthedistance with authoritiesintheNorthAmericanECA.“Rightnow,” an recently strikingalandmarkdealonsulphuraveraging of low-sulphurdistillatefuel. den oftheregulation, andreduce thepressure onthesupply wouldlowerthecostbur period ofoperation.Thisinturn fleet ofshipsaveragedout,whetheroverasinglevoyageor a straightforward would seeemissionsfrom asingleship ora larly enthusiasticaboutsulphuraveraging,whichatitsmost ing low-sulphurfuel.Onthisscoreisparticu- theindustry have thesamebeneficialeffect- onemissionslevelsasburn the entire shippingindustry.” their position. 2025, wewillask[theEuropean authorities]toreconsider shows thatsufficient fuelisnotgoingtobeavailableuntil that itcanstartinthenextcoupleofyears,andifstudy availability studybrought forward,” saysStrang. “We hope significantly reduced. the more profound for2020,whenthelimitsare duetobe popular,”very hesays,“butshipsare moveableassets.” In themeantimeworkonabatement technologiesthat The debateisfaradvancedintheUS,withRoyalCaribbe- Annex VIalsoincludesprovision for‘equivalencies’that “This isnotjustaboutthecruiseindustry,” headds,“but “We arehard pushingvery attheIMOtohaveits2018fuel And ifthere for2015,thoseworriesare are all concerns - transition toalow-sulphurregime. first andforemost onfuelavailabilityasitlooks aheadtothe pening intheUS–Europe’s willbefocusing cruiseindustry still butagleamintheeyeof optimists,whateverishap- for scrubbers. couragement intheEUagreement, whichpermitssubsidies ment technologies;andonthislastscore there wassomeen- possible, from low-sulphurfuelstoequivalenciesabate- a paletteofsolutionsforaddressing thesulphurquestionas whole humanelement,includingtrainingrequirements.” is alsothequestionofwhere youputitontheship,and however, “You can’t justbuythesesystemsoff theshelf.There and workisgoingintobuildingstoragecapacity.” Again, on developingsafetysystemsforgettingtheLNGonboard, are nowcoming onstream. “Wartsila andothersare working Europe,LNG inNorthern andthatlarger LNG-fuelledferries able toaccessitintherightplaceattime.” Europe,built, especiallyinNorthern butit’s allaboutbeing frastructure. Afair amountofinfrastructure hasalready been the safetytechnologyisthere withrespect tobuildingthein- view ofapproval systems,weare workingatIMO toensure port first,andlaterputtingitonships.From thepointof low-sulphur distillatefuel.“We are lookingatpilotingin it canreasonably beexpectedtosubstituteextensivelyfor for purpose,andthentrialled. design. Itwon’t Theyhavetobemadefit happenovernight. will beaboutconvertingaland-baseddesigntoship-based In termsofreliability, there isstillalongwaytogo.Thenit them towork24/7,365daysayearincomplianceregime. panies are difficult testing systems,butitisstillvery toget such asLNG. With technology stilllagging,however–andfuelaveraging The European iseagertomusterasbroad cruiseindustry Strang notesthatsomesmallerferriesare already runningon On LNG,too,ahostofissuesmustbeaddressed before Referring toscrubbers,Strangsays:“Anumberofcom- forward.” availability studybrought the IMOtohaveits2018fuel "We arepushingveryhardat Strang 45 ECC 2012/2013 Report 46

ECC 2012/2013 Report O Carbon issues sion load,saysStrang. that itisallowedflexibilitywhen itcomestothenon-propul- ber. Theindustry’s intermsofsubstanceis onereal concern Marine Environment Protection Committee(MEPC)inOcto- ships willhavebeenagreed toatthemeetingof the IMO’s mechanism forcalculatingtheenergy efficiency ofcruise make shipsmore energy efficient.” it takesintoaccounttheindustry’s long-standingefforts to sure thatitisn’t punitivesetofrequirements, avery andthat with therest tomake ofthepassengershippingindustry nism forcruiseshipstocomeintothesystem,cooperating sub-committee: “We havebeenworkingontheEEDImecha- Chairman oftheECC’s Environment, SafetyandSecurity time DevelopmentandComplianceatCostaCrociere and societies attheshipyard asanewbuildingtakesshape. such vessels.Monitoringwillbehandledbyclassification work isnowproceeding todeveloptheEEDImechanismfor initially but,withtheEEDIduetocomeintoeffect nextyear, in newbuildings.Cruiseshipswere notincludedinthesystem (EEDI) aimedatimproving efficiency andsocuttingemissions newEnergyinclude amandatory Efficiency DesignIndex emissions from ships. adopted aseriesofmeasures lastyeardesignedtocutCO2 tional MaritimeOrganisation (IMO).Asaresult, theIMO - attheInterna andgovernments tion betweentheindustry progress oflate,foundedinparticularoneffective collabora- ficult toattain,andlesslikely. two Celsiusdegrees abovepre-industrial levels–more dif- target ofkeepingglobaltemperature increases tolessthan goals forcombatingclimatechange–includingtheheadline to theGHGchallengemakesUnitedNations’ambitious most pressing and themostintractable. He addsthatheisoptimistictheindustry’s proposed According toTom Strang,SeniorVice President forMari- Enshrined inanewChapter4ofMARPOLAnnexVI,they In termsofshipping,however, there hascertainlybeen As theyearstickby, theinsufficiency oftheglobal response general andCO2inparticularisatoncethe to reduce greenhouse gas(GHG)emissions in sector, andindeedsocietyasawhole,theneed f alltheenvironmental issuesfacing thecruise that isn’t there.” about raisingbillionsfrom theshippingsector. Itismoney the UNFCCC’s Green ClimateFund,forinstance,istalking terms offinancialcontributions could destroy theindustry: excessively penalised.Thefigures beingbandied aboutin with attheIMO.Ifnot,there isahugeriskthatwewillbe chilling intheirimplications.“I’dliketothinkitcanbedealt least hasafirmgraspofaffairs maritime. regime hammeredinternational outattheIMOwhich industries. Asever, wouldliketoseean thecruise industry that wouldaddress boththeaviationandmaritime Change (UNFCCC),meanwhile,isconsideringmeasures a finalproposal onthewayforward bytheendofnextyear. reductions. TheEuropean Commissionishopingtopresent emissions ing system,fuelandcarbontaxes,mandatory asacompensationfund,anemissionstrad- such alternatives own bylaunchingapublicconsultationthatwilllookat meeting inOctober. and acap-and-tradeschemewere scheduledforthatMEPC Here talksonsuchmeasures asalevyonCO2emissions based measures toprovide incentivesforgreater efficiency. emissions intensifies.TheIMOisalsolookingatmarket- shipping’s performanceasthewaragainstgreenhouse gas operation) isnottheonlymeasure inplaceforimproving ment PlanorSEEMP, whichcovers best practicesinvessel don’t wantisa‘onesizefitsall’solutionthatdoesn’t.” ing forflexibility, andforsomethingthatwillwork.Whatwe positive aboutwhatIMOhasdone.“Aboveall,weare look- new ships. merchant vessels,representing 72%oftotalemissionsfrom covered whentheEEDI waslaunched:itinitiallyembraced differences explainwhycruiseshipswere notimmediately differentiator ofcruiseshipsfrom othershiptypes.Those the significantpowerdemandsofhotelloadisamajor Strang describestheproposals emerging elsewhere as The UnitedNationsFrameworkConventiononClimate The European Unionhasalready startedaprocess ofits The EEDI(alongwiththeShipEnergy Efficiency Manage- Strang saysthat,untilnow, hasbeenvery theindustry Along withtheextensiveuseofdiesel-electricengines, E treatment project with EUonwaste Industry joinsforces to discharge at sea. Iamthinkingofballastwater, where possibility oftreating certainwaste-waterstreams prior compactors anda‘puncturingmachine’ foraerosol cans.” and oilyrags),glasscrushers,metal compactors,plastics dues, incineratorsformixedwaste (mostlypaper, cardboard waste,” hesays,“includingapulpingsystemforfoodresi- ships are equippedwithstate-of-the-artsystemstotreat our pany separatesallsolidwasteproduced onboard. “Allour of allonboard wasteisunrealistic givenitsvariety, thecom- waste managementandnotesthat,though100%treatment ment andrecycling. Mediterranean portsthatwillcooperateonwastemanage- and reuse papersustainably;andcreating anetworkof nutrient; developinginitiativestoreduce paperuseatsource itintoausefulby-productand turn suchaspetfoodorplant of wasteatsource; investigatingwaystoprocess foodwaste including assessingpackagingflowsinabidtocutthistype with process engineeringandbiomaterials. proven trackrecords inEuropean research projects dealing Impianti eProcessi andContentoTrade, twocompanies with particular expertiseinpaperprocessing systems;andVOMM a product developmentfirmwith20years’experienceand the developmentofsustainableproducts; DesignInnovation, Also involvedare Ce.Si.S.P, anacademicresearch centre for MedCruise, theAssociationofMediterraneancruiseports. to theproject. expertise each bringingitsownspecificandcomplementary es, thisisacollegialeffort, developedwithvariouspartners, Standards, Goriemphasis- ComplianceandAuditingErnesto for theproject. But,asCostaVice President forQuality Costa Pacificathecruisevesseldesignatedaspilotship tune of€2.7million,isscheduledtorununtilmid-2014. it aimstobuildasustainablefuture. Theproject, fundedtothe the keyenvironmental as challenges facingthecruiseindustry dedicated toimproving onboard wastemanagement–oneof with co-fundingfrom theEUat theendof2011,whichis Looking ahead,hesays:“Themajor changewillbethe Gori saysCostahaslongtakenanaggressive approach on As Goridescribesit,theproject hasabroad varietyofaims, That group includesItalianclassificationsocietyRinaand -based CostaCrociere istheproject leader, and Among themisthe‘SustainableCruise’project, launched environmental performance. other segmentsoftheindustry, designedtoimprove jects, oftenincollaborationwithleadingplayers urope’s cruiselinesare involvedinavarietyofpro- agreement withalocalvendorand thearmy.” is SalvadordeBahiainBrazil,because wesetupaspecial land them,andthatisTallinn inEstonia.Elsewhere there as expired materialsfrom life-savingappliances. ports are abletohandlewhatheterms‘specialwaste’, such However,waste collectionservice. hepointout,onlyafew areas ofEurope, asovertimeallportshavesetupareliable difference betweengarbagehandlingcapacityinthevarious ment tothenearest incinerator. ships toarrangeapoliceescortaccompanytheconsign- location oftheport.Italy, forinstance,requires Italian-flag waste thatMARPOLAnnexVdoesnotregulate.” what mightbedescribedashouseholdwastetolessstandard waste generatedonboard reflects this reality, rangingfrom a large community, similartoasmalltown.Thetypeof very industry, “Afterall,”hesays,“acruiseship is Goriobserves. of timeandmoney.” form ananalysispriortodischarge, withasignificantwaste chemical pointofview. Thisoftenincludestheneedtoper need toclassifythewasteasaccuratelypossiblefrom a meansofdisposal–isthe due toanabsenceofalternative in Italy, where unfortunatelymostwastegoesintoalandfill complete thanbilled.“Anotherproblem –commonlyfound ports, withtheproceeds goingtocharity. such aprogramme forthedischarge ofedibleoilinBrazilian cally feasible”torecycle andreuse itswaste,andcitesjust grammes withlocalvendors“wherever possibleandpracti- knows itwillberecycled. HesaysCostahasestablishedpro- notes thatallthecompanycandoislandwastewhere it is uptothiscompanydecideitsfinaldestination.Gori oftheportisresponsiblewaste service forthewaste,andit of theshiporship-owner. InEurope, forexample,the waste onceitislandedis,inmostcases,outsidethecontrol discarded”. correct recycling or, evenbetter, thereuse ofwhathasbeen and identificationofthevariouskindswasteallowsfor ropean waters,hesays,notingthat “onlycorrect separation Costa iscommittedtodiligentseparation,evenoutsideEu- As forrecycling ashore, hedescribes itas“adelicatematter”. requirements willsoonenterinto force, andalsogrey water.” “There isonlyoneplaceinEurope where wecaneasily Gori saysthat,recycling issuesaside,there isnosignificant Expired drugscanalsobeaproblem, dependingonthe Waste managementremains achallengingarea forthe In numerous countries,however, performanceisoftenless However –anditisabighoweverwhathappenstothe - 47 ECC 2012/2013 Report 48

ECC 2012/2013 Report O beyond reality regulation goesfar passenger rights Perception of or port,toalegalsafetyrequirement. Pittordis says,relate strictlytothephysicaldesignofship in asafeoroperationallyfeasible manner. Theseexceptions, theperson make itimpossibletoembark,disembark orcarry ments; andwhere thedesignofshiporport facilities where refusal inorder isnecessary tomeetsafetyrequire- reduced mobility. There are onlytwoexceptionstothisrule: ticket orembarkapassenger, onthegrounds ofdisabilityor and touroperatorsmaynotrefuse areservation,orrefuse to lation ordelay. and toprovide passengerswithrightsintheeventofcancel- disabled personsandwithreduced mobility(PRMs), waterway, istoprevent discriminationandoffer assistance to passengerstravellingbyseaor inland to cruiseandferry and Councilisduetocomeintoeffect on18December. tion adoptedearlierthisyearbytheEuropean Parliament Affairs sub-committee,saysthenewpassengerrightsregula - of theEuropean CruiseCouncil’s Tourism andConsumer business group atLondonlawfirmHillDickinsonandhead appear. forward. Thefruits ofthatprocess are nowbeginningto of intensediscussion,particularlyatEUlevel,ontheway many waysexpandthatframeworkhasledtoseveralyears strain, inEurope andbeyond. existing frameworkofregulation inthisarea undersevere asacommercialto theriseofInternet tool–haveputthe vances intherecognition andlegislationofindividualrights and shipping. On thesamegrounds, carriersandterminaloperators may As regards thedisabledandPRMs,carriers,travelagents aimsoftheregulation,Among theprimary whichapplies Maria Pittordis, leaderofthemarine,tradeandenergy The widespread recognition oftheneedtoupdateandin During thatperiodsweepingsocietalchanges–from ad- challenging and very diverseworldsoftourism challenging andvery pean cruiseindustry, straddlingasitdoesthe fortheEurobecome amajorarea ofconcern - ver thepastdecadepassengerrightsissueshave cal conditionsand disabilities.Itremains tobeseenhow “care”, andexplaininghowtodistinguishbetweenmedi - clearly definingsuchnebulousterms as“assistance”and partment forTransport (DfT)are “sensibleandpragmatic”, its ownenforcement procedures. determine howitinterprets theregulation andputinplace the cruiseindustry’s bestefforts, meansthateach statemust the EUtoputtoomuchdetailintoregulation, despite how fly-cruiseswillbehandled.Again,theunwillingnessof jurisdiction; butthere isnoclarification,forinstance,on embarkation, andthatmore mayhave thanonecountry enforcement willbecarriedoutinthestateofbookingor on thepolicyviewtheytake.” not beinanother:whatyoucanorcannotdowilldepend states. Whatmightbepermissibleinonememberstatemay is whetheritwillbeapplieduniformlyacross themember ficulties withthe regulation,” Pittordis points out. “Thefirst regulation willwork inpractice.“There are two real dif- propriate systemswillneedtobeputinplacethatend. as earlyintheprocess aspossible,andstaff trainingandap- operators toidentifytheneedsofdisabledpersonsorPRMs it (asdoesintheUK). to accommodatesuchpassengers,nationallawmayrequire make structuralchangesorreasonable adjustmentstoships riage. Thoughthere isnorequirement intheregulation to ships, portsandterminalsinorder tojustifyrefusal ofcar is expectedtobebasedonriskassessmentscarriedoutby including therequirement foranaccompanyingperson, tion claim,Pittordis states.Companypolicyonsuchissues, in thosetwoexceptionsislikelytoresult inadiscrimina- some press reports havesuggested. this personwillnottravelfree ofcharge oncruise ships,as require anaccompanyingpersonforthepassenger–though In theUK,Pittordis says,thedraftguidelinesfrom theDe- The secondissueisenforcement. Pittordis saysthat At thesametimeseriousquestionsremain overhowthe Clearly there is an onusoncarriers,travelagentsandtour Denial ofcarriageforanyotherreason thancontained - ferent jurisdictions. obviating theneedforseparatebonding andsecurityindif- schemes inonememberstateaccepted inothers,thereby original directive –itiseagertoseeinsolvencyprotection cial uniformityacross Europe – ayawninggapeveninthe age.Inpursuinggreater commer and soldintheInternet modate thenewwaysinwhichtravelpackagesare bought to revising thedirective, whichisintendedinparttoaccom- final document. year, butexperiencesuggests furtherdelaysincraftingthe significant progress maybemadebyMarch orAprilofnext as ithasdoneforseveralyears.There are suggestionsthat Directive firstintroduced in1990continuestolimpalong, mentation, workonarevised versionofthePackageTravel about hardware, inotherwords, thansoftware. be carriedonshipsastheyare, ifitissafetodoso.”Itless does: infact,whatitessentiallyrequires isthatpassengers regulation gives passengersrightsfarbeyondwhatitactually carefully,”very Pittordis adds.“There isaperception thatthe nated enforcement agencytohandlecomplaints. resourced MCA:theregulation itselfcallsonlyforadesig- PSA, whichwasaddedtotakesomepressure off thepoorly ditional mechanismforcomplaintprovided intheUKby unclear whetherothermemberstateswillincludethead- courts, iftheyare notsatisfiedwiththePSA’s finding.It is (MCA) asthelocalenforcement body, oragaintothecivil (PSA), movingontotheMaritimeandCoastguard Agency body intheshapeofPassengerShippingAssociation theymayfirstapproach complaints Alternatively avoluntary can claimabreach oftheregulation directly in civilcourt. a templatethatothersmightfollow. couldnotpresentmeant theindustry theminnegotiationas the slowresponse oftheDfTinformulatingguidelines other European countrieswillrespond: andeven intheUK, The cruise industry hasalengthywish-listwhen it comes The cruiseindustry As thepassengerrightsregulation movestowards imple- “The expectationsofpassengerswillhavetobemanaged Regarding enforcement, intheUKaggrievedpassengers have tobemanagedverycarefully." "The expectationsofpassengerswill - vessels, orlackofit. the likelyavailabilityofterrorism insuranceforhigh-value anduncertainty intheindustry,cern particularlyasregards insuranceprovisionAgain, thecompulsory has caused con- to applyitdomesticseagoingvoyagesiftheysochoose. levels ofcompensation.Itwouldalsopermitmemberstates almost wholesaleacross theEU,ensuringuniformrulesand come intoeffect thatwouldextendtheAthens2002protocol needed forittocomeintoforce. to ratification:justeightcountrieshaveratifiedit,butten are insuranceelementaparticularstumbling block compulsory The protocol hasyettocomeintoforce, however, withthe allows victimstomakeclaimsagainsttheinsurer directly. tem withastrictliabilitysystemforshippingincidents,and and higherliabilitylimits.Italsoreplaces thefault-basedsys- provides insurance enhancementsthatincludecompulsory or damagedbaggage.A2002protocol totheConvention toapassengeraswelldealingwithlost personal injury which establishedaliabilityregime coveringdeathofor exercising isthe 1974AthensConvention, theindustry would beabletoinsure againstsuchclaims. thus beabletobringaclaimagainstoneparty, andoperators corresponding controls andprotections. Passengerswould treatedcollections ofservices asasinglepackage,withthe ers –isanothercoreeagertoseethese issue.Theindustry ers assemblingtheirholidaysfrom disparateonlineprovid- to protect well-insured packageorganisers inthisway. discussion is,afterall,consumerprotection –astotheneed be scepticisminBrussels–where theparamountaimofthis suppliers, thoughonthislastscore there isunderstoodto sion ofliabilityfrom theorganisers ofpackagestoservice relaxation oftight rulesontravelbrochures, andanexten- At theendofthisyear, however, aregulation isdueto The othermajorpieceofpassengerrightslegislationnow Dynamic packaging–whichtypicallycaninvolveconsum- It alsowantsgreater flexibilityonpricing,including a Pittordis 49 ECC 2012/2013 Report If you don’t just want to know what is happening in the cruise industry – but also why and what it means for you, read Cruise Insight - the magazine that asks all the right questions.

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www.ashcroftandassociates.com + 44 20 899 44 123 R on healthandhygiene Sharing information Control andDG SANCOandDGMOVE–respectively the World HealthOrganisation, theEuropean Centre forDisease it “helpedusbuildbridges”with suchorganisations asthe ing abouthowitcouldworkbetter together, shesays,but outbreak thatdoesoccur. prevention andguaranteeingtheeffective handlingofany authorities iscriticaltoenhancingsystemsofdetectionand practices andimplementtheresults, interactionwiththe leading cruiselinesworktoshare information,developbest based authority.” sions aboutwhatishappeningonboard betterthananyland- closely. “Theycanprobably and drawconclu- seepatterns Marshall says,thecruiselinesare lookingatthemselvesvery can becontained.” looked afterproperly, andsothatifaproblem doesariseit selves, sowehaveprocedures inplacesothatpeople are adds. “We knowthatpeoplegooncruisestoenjoythem- instance, becauseitissoprevalent insocietygenerally,” she standards wecan,giventheknowledgeavailable. dures are inplaceoncruiseships,andthatwehavethebest striven toensure thateffective [healthandhygiene] proce- Association(CLIA),intheUS–has Lines International ner. –bothinEurope Theindustry and,through theCruise never knowforcertainwhatisgoingtobearound thecor virus outbreak ofspring 2009. consultants” andformedprecisely inresponse totheH1N1 healthexecutivesand of doctorsandnurses,cruiseindustry giene sub-committee,comprising“ahighlyprofessional team Azamara ClubCruises),alsochairstheECC’s healthandhy- at RCLCruisesLtd.(RoyalCaribbean,Celebrityand Marshall, whoisAssociateVice Legal President International cruise lines. Not onlydidtheH1N1scare think- getthewholeindustry At thesametime,however, Marshall notesthat,asthe Quite apartfrom theworkgoingonatECCandCLIA, “We willalwaysfocusonkeyissuessuchasnorovirus, for Marshallnotes,“YouBut intermsofhealthconcerns, can If there issome relief inthatanalysis,itisunderstandable. aged byEuropean CruiseCouncil (ECC)member isolated issuesthathavearisenbeenwellman- overall, withoutanyseriousoutbreaks todate.Any uth Marshallconsidersthatitsbeenagoodsummer problem moreeffectively. authorities inordertodealwiththe and bestpracticeswiththehealth about hidingit,butsharinginformation "When somethinghappens,itisnot - proach tohealth issues,basedonsoundscience.” by properly qualifiedpeople.Andwewantarisk-basedap- other countries,liketheUS.But wewantthemcarriedout We are finewithshipinspections:wealready havethemin want awell-managedcontrol centre withcorrect expertise. new regime, shestresses; and,more broadly, “We much very local authorities”. “a consistentapproach totheseissuesatEClevelandamong going tocreate,” inthehopethatShipsancanhelpdevelop are pushingforrepresentation onanyoftheboards theyare senger shipfocusmustnotbelost.Asaresult, shesays,“We as passengerships,MarshallsaysECCiseagerthatthepas- they produced initially.” more practical,comparedtheoretical withthevery version involved intheproject, andourinputhelpedmakeitmuch guide fortheinspectionofships,shereports. “We gotvery tise, hasalready produced detailedandquiteuseful avery the managementofcommunicablediseases,saysMarshall. given itanotherthree-year project tosinkitsteethinto on successfulprogrammea very withintheEC,whichhasjust tion ofpublichealththreats onpassengervessels,isseenas instance, whichwassetupin2006toexaminethepreven - mance. TheEuropean Commission’s Shipsanprogramme, for toimproveindustry theindustry’s healthandhygieneperfor ships andwhileonboard. to offer guidanceandsupport,bothpriortoboarding their theycantoinformguestsand the cruiselinesdoeverything part ofthestrategytohelpmanagepublicawareness; and some eagernewseditors.Educatingthepublic,however, is cation ismore difficult, giventheopportunity this offers to order todealwiththeproblem more effectively.” information andbestpracticeswiththehealthauthoritiesin something happens,itisnotabouthidingit,butsharing onboard, andtodealwiththem whentheydooccur. “When to minimisethelikelihoodofhealthandhygieneincidents European Commission’s healthandtransportdirectorates. Protecting personaldatawillbeonekeyelementofany With Shipsannowbeingextendedtocovercargo aswell Shipsan, whichreliesforitsexper heavilyontheindustry The regulators are alsoworkingquietlyalongsidethe throughDealing withpublicconcern effective communi- Marshall stresses thattransparency iscriticaltotheeffort Marshall - - 51 ECC 2012/2013 Report 52 ECC 2012/2013 Report profiles Members 53 ECC 2012/2013 Report 54

ECC 2012/2013 Report safety andenvironmental standards. quality,operate incompliancewiththehighestinternational environment extremely seriously. Accordingly, AIDAships takes itsdutytowards itsguests,employeesandthe Mediterranean, theFarEast,ArabianGulfandRedSea. America, SouththeAtlanticIsles,Western During thewinter, AIDAshipssailintheCaribbean, Central Mediterranean, theBlackSeaandNewEnglandCanada. the AIDAshipssailinNorthSea,Baltic as wellGerman-stylefoodandentertainment. German-speaking market,includingcrew restaurants. AIDA’s product isespeciallytailored forthe formal diningoptions,includingbuffets, grillsandexclusive addition, AIDA’s shipsincludeavarietyofinformaland lifestyle, choice,informality, friendlinessandactivity. In experience withanemphasisonahealthyandyouthful “Theatrium”. such asthe“Brauhaus”micro-brewery andAIDA’s hallmark vessels are notedfortheirinnovativecustomerfeatures, scheduled toenterservicebetween2013and2016.The operates 9contemporaryships,with3additionalvessels recognized cruisebrandintheGermanmarket.AIDA AIDA, whichbeganoperatingin1996,istheleaderandmost www.aida.de Aida Cruises – Senior Vice PresidentPaul Soulsby–SeniorVice &CFO Michael Ungerer –President Senior www.aida.de [email protected] +49 (0)381/20270722(servicecenter) +49 (0)381/444-0(reception) Germany 18055 Rostock Am Strande3d Headquarters As the market leader in the German cruise market, AIDA As themarketleaderinGermancruisemarket,AIDA AIDA vesselscallonover170ports.Duringthesummer, AIDA offers anexceptionallyrelaxed, yetactive,cruising management

Fleet Newbuild 2015 Newbuild 2014 Under construction AIDAcara AIDAaura AIDAvita AIDAluna AIDAbella AIDAdiva AIDAblu AIDAsol AIDAmar AIDAstella Sales office Phone: 18055 Rostock Am Strande3d AIDA Cruises www.aida.de [email protected] Phone: Fleet +49 (0)381/20270722(servicecenter) +49 (0)381/444-0(reception) Capacity 1,180 1,266 1,266 2,050 2,050 2,050 2,192 2,194 2,194 2,194 GRT 125,000 125,000 38,557 42,289 42,289 69,203 69,203 69,203 71,304 71,304 71,304 71,304 destinations, includingItaly, Greece andTurkey. immersive experienceswithAzamaracruisetoursinmany ways toseetheworld.Travellers alsocanchoose evenmore self-driven travellerswhoare searching fornewandbetter Greek Isles,, HolyLandandBlackSea. British Isles,Western Europe, French andItalianRiviera’s, European destinations,includingtheBalticandScandinavia, a destination,bydayandnight.Thecruiselinesailsto in order toprovide guestsopportunitiestofullyexperience late-night departuresstaysatportsofcalls andovernight relaxing ambiancetouniquedestinations,delivered uniquely. boutique-style, 694-guestshipseachoffer asophisticated,yet ways toseetheworld.Thecruiseline’s twoEuropean who lovecruisingandare interested innewandimmersive up-markettravellers 2009, thecruiselinecaterstodiscerning, Founded in2007andre-launched asAzamaraClubCruisesin www.azamaraclubcruises.com Azamara ClubCruises Dominic Paul, President,Harri U.Kulovaara,ExecutiveVice Maritime Sales andMarketing President, SeniorVice Edie Konigsberg-Bornstein ChairmanandChief FinancialOfficerBrian J.Rice,Vice Lawrence Pimentel,President andChiefExecutiveOfficer Richard D.Fain,ChairmanandChiefExecutiveOfficer Senior management www.azamaraclubcruises.com +1 3055396000 , FloridaUSA 1050 CaribbeanWay Royal CaribbeanCruisesLtd Headquarters Azamara ClubCruises’guestsare active,experienced,and Azamara ClubCruisessailsaround theglobe,withmore Vice PresidentVice andGroup ManagingDirector EMEA Azamara Quest Azamara Journey Ship Name Helen Beck,Director ofEMEA IRs www.AzamaraClubCruises.com Weybridge, RCL CruisesLtd,Building3,TheHeights,Brooklands, EMEA IRs and theMiddleEast. include theregions ofAfrica,Asia,Europe, LatinAmerica, Representatives41 International (IRs)spanningtheglobeto Royal CaribbeanCruisesLtd.hasanexpansivenetworkof www.azamaraclubcruises.co.uk +44 1932834200 Surrey, KT152PG,UnitedKingdom Building Two, Aviator Park,StationRoad,Addlestone United Kingdom-RCLCruisesLtd(UK&Ireland) www.AzamaraClubCruises.com Spain -RCLCruisesLtd(Spain) www.AzamaraClubCruises.com Norway -RCLCruisesLtd(Norway) www.AzamaraClubCruises.com Italy -RCLCruisesLtd(Italy) www.AzamaraClubCruises.com Germany -RCLCruisesLtd(Germany) www.AzamaraClubCruises.com France -RCLCruisesLtd(France) Sales Offices Fleet Surrey, KT130NY+441932265700

Capacity 700 700 30,000 30,000 GRT 55 ECC 2012/2013 Report 56 ECC 2012/2013 Report ropes courses. Fun Shipsthere are evenspectacularwaterparksand 2–15 infourseparateagegroups –andonboard thelatest free programme ofdaytimeactivitiesforyoungsters aged enjoyed inthecosypianobars. in thethree-tier theatre; more intimateinterludescanbe headed byspectacularBroadway-style stageshowsperformed reservations-only steakhouse.Night-timeentertainmentis room serviceforsnacks.Manyshipsevenhaveasophisticated Mexican cuisine,anda24-hourpizzeriaround-the-clock ranges from elegantrestaurants toinformalbistros, orientalor activities suchaswinetastingandquizzes/poolgames.Dining ties includeahugechoiceofsportsalongsidealternative the state-of-the-artCloud9Spaandfitnesscentres. Activi- activities tosuitpassengersofalltypesandages–including atmosphere, andtheshipsboastextensiveamenities throughout thesummerseason. on 12-nightMediterraneancruisesfrom and Breeze operating anew3,646-passengerFunShipCarnival England andAlaska(from Seattle). totheCaribbean,, &New and California itineraries cruisingfrom mostmajorFloridaports,NewYork operates 24‘SuperLiners’onmore than40mainly3–7-night ‘FunShips’some yearsago.Itnow the launchofitsmodern Corporation) broke themouldoftraditionalcruisingwith CruiseLines(amemberofCarnival innovative, Carnival As theworld’s largestcruisecompany, andoneofthemost www.carnivalcruise.co.uk www.carnival.com Carnival CruiseLines Carnival Tel: +13055992600 Miami, FL33178 3655 N.W. 87thAve Camp Carnival, oneofthebestkids’clubsafloat,offersa Camp Carnival, FunShipsareCarnival knownfortheirrelaxed andinformal For summer2012thecompanywillreturntoEurope, Erin Johnson,HeadofMarketing, UKandIreland Iain Baillie,HeadofSales,UKandIreland Adolfo M.Perez, ManagingDirector, UKandIreland Senior managementUK Headquarters

will emergefromthe shipyardrenamedastheCarnival Sunshine. **The CarnivalDestiny willbere-designedinFebruary of 2013and Carnival Carnival Fascination Carnival Sensation ** Carnival Destiny** Carnival TriumphCarnival Miracle Carnival ValorCarnival Glory Carnival BreezeCarnival Magic Carnival DreamCarnival Ship Name [email protected] www.carnival.co.uk. Reservations: 08453510556 House,5GainsfordCarnival Street, LondonSE12NE United Kingdom Sales &MarketingOffice Fleet Capacity 2,052 2,054 2,056 2,052 2,056 2,056 2,056 3,006 2,642 2,758 2,758 2,124 2,124 2,124 2,124 2,974 2,978 2,984 2,974 2,974 3,006 3,690 3,690 3,646 2,052 102,853 101,353 101,509 101,509 110,000 110,000 110,000 110,000 110,000 113,300 130,000 130,000 130,000 70,367 70,367 70,367 70,367 70,367 70,367 70,367 88,500 88,500 88,500 88,500 70,367 GRT Canada, Europe andSouth America. rity alsooffers immersivecruisetourexperiencesinAlaska, America, andyear-round intheGalapagosIslands.Celeb- Europe, Hawaii,thePacificCoast,PanamaCanalandSouth Canada/NewEngland,theCaribbean, Bermuda, California, unmatchable experienceforvacationers’precious time. the cuisine;andamazingservice,allcreated toprovide an experiences where thedesign ofthevenuesisasimportant with itscool,contemporarydesignandwarmspaces;dining ships, CelebrityReflection,joinedthefleetinFall2012. over thenextseveralyears.ThelastoffiveSolsticeclass fleet –aprogramme thatstartedin2011andwillcontinue ment, hasnowledtothe“Solsticizing”ofitsMillennium-class class ofshipsin2008,representing aUS$3.7billioninvest - atmosphere ofeasyelegance. entertainment,widely variedshore excursionsandanoverall service, theexoticAquaSpaSM,gourmetcuisine,exciting recognised asanindustryleader, praisedforitspersonalized tive fleets.SinceCelebrity’s firstsailingin1990,ithasbeen cruise line,andhasoneoftheyoungestmostinnova- Celebrity Cruisesistheworld’s highest-ratedpremium www.celebritycruises.com Dominic Paul, President,Harri U.Kulovaara,ExecutiveVice Maritime Lisa BauerRudzki, ChairmanandChief FinancialOfficerBrian J.Rice,Vice Michael Bayley,President andChiefExecutiveOfficer Richard D.Fain,ChairmanandChiefExecutive Officer Senior management www.royalcaribbean.com +1 3055396000 Miami, FloridaUSA 1050 CaribbeanWay Royal CaribbeanCruisesLtd Headquarters The ultimateinpremium cruising,CelebritysailsinAlaska, luxury,Celebrity Cruises’iconic‘X’isthemarkofmodern The successfulintroduction ofCelebrityCruises’Solstice Vice PresidentVice andGroup ManagingDirector EMEA Executive Vice President, ExecutiveVice Sales andMarketing Celebrity Xpedition Celebrity Century Ship Name Helen Beck,Director ofEMEAIRs +44 1932265700www.celebritycruises.com EMEA IRsRCLCruisesLtd Representatives41 International (IRs). Royal CaribbeanCruisesLtd.hasanexpansivenetworkof www.celebritycruises.co.uk +44 1932834200 United Kingdom-RCLCruisesLtd(UK&Ireland) www.celebritycruises.es Spain www.celebritycruises.no Norway -RCLCruisesLtd(Norway) www.celebritycruises.it Italy -RCLCruisesLtd(Italy) www.celebritycruises.de Germany -RCLCruisesLtd(Germany) www.celebritycruises.com France -RCLCruisesLtd(France) Sales Offices Fleet - RCLCruisesLtd(Spain)

Capacity 1,800 2,050 2,050 2,050 2,050 2,850 2,850 2,850 2,850 2,850 100 122,000 122,000 122,000 122,000 126,000 71,000 91,000 91,000 91,000 91,000 2,000 GRT 57 ECC 2012/2013 Report 58 ECC 2012/2013 Report at sea. PONANT anditsuniquepromise tothosewholovebeing moments ofrelaxation aboard elegantyachts. where noattentiontodetail isspared –andunforgettable inspired cuisineinanintimate environment –adiscreet service only accessibletosmallcapacityships.DelightsofaFrench- have conceivedit. fleet todayandsymbolizethe«ArtofCruisingatSea»aswe tradition. tablished in1988,isanintegralpartofFrance’s great shipping The onlyFrench cruiseshipline,CompagnieduPonant,es- www.ponant.com La CompagnieduPonant www.ponant.com [email protected] or +3348866657 Booking Department:+33488666400 France 13008 Marseille 408 Avenue duPrado Compagnie duPonant Headquarters This atmosphere madethe signature ofCOMPAGNIE DU Legendary destinationsandworld’s mostsecretive ports, Five shipsofcharacter, flyingtheFrench flagcompriseour Le Soleal(June2013) Under construction L'Austral Le Ponant Ship Name Marketing PresidentPhilippe Mahouin,ExecutiveVice ofSalesand Véronique President Saade,DeputyExecutiveVice Jean EmmanuelSauvee,CEO +33 (0)488666432 [email protected] Philippe Mahouin,EVPSalesandMarketing Worldwidesales Sales Office Senior management Fleet

Capacity 264 264 264 65 10,944 10,944 10,944 1,443 GRT CUK), theworld’s largestcruiseoperator. Corporation&plc(NYSE/LSE:CCL;NYSE: ber ofCarnival Cruises andIberocruceros. CostaCrociere S.p.A.isamem- travel group andcomprisesthebrandsCostaCruises,AIDA Guests in2011,CostaCrociere S.p.A.isthelargestItalian highest environmental protection standards. certifying thattheyare operated incompliancewiththe Costa fleethavebeenassignedRINA’s Green Starnotation 2008) (www.costacruise.com/Best4). Alltheshipsin safety (OHSAS18001,2007)andquality(UNIENISO9001, maritime industry),environment (UNIENISO14001,2004), in 2008,thankstothefirstvoluntarypilotprogram inthe standards socialaccountability(SA8000,issued governing tary certificationofcorporatecompliancewiththehighest Register) withtheBEST4,anintegratedsystemofvolun- October 2014. has beenordered from Fincantieriandwillbedelivered in also RoundtheWorld cruisesandGrandCruises.Anewship the UnitedArabEmirates,FarEast,RedSea,offering Baltic Sea,theCaribbean,CentralAmerica,South Europe,rate destinationsintheMediterranean,Northern style. Together theyoffer thechancetovisitsome250sepa- each withherowndistinctivecharacteristicsandunique terms offunandrelaxation. cuisine andproviding dream holidayswiththeutmost in the world,offering thebestinItalianstyle,hospitalityand company. Forover60yearsitsshipshavepliedthe seasof 60 yearsitsshipshCostaCruisesisEurope’s no.1cruise Costa CruisesisEurope’s no.1cruisecompany. Forover www.costacruises.com Costa Cruises www.costacruise.com [email protected] +39 0105483.1 Piazza Piccapietra46,16121Genova, Italia Headquarters With revenues of3.1billioneurosWith and2.3milliontotal Costa CruiseshasbeencertifiedbyRINA(ItalianShipping Its fleethasatotalof14ships,allflyingtheItalianflag, Newbuilding (Oct2014) Under construction Costa Voyager Costa Voyager Costa Classica Costa neoRomantica Ship Name Fabrizia Greppi – Frederik President Pénot-Vice Corporate Marketing Soren Krogsgaard President –Vice Technical Operations Marco Diodà– Gori– Ernesto Tom Strang- Finance AdministrationandControl PresidentBeniamino Maltese–Vice andCFOCorporate Giuseppe DeIaco– Alessandro Centrone – Norbert Stiekema– Gianni Onorato–President Michael Thamm–ChiefExecutiveOfficer Pier LuigiFoschi–ChairmanoftheBoard Senior management Shanghai, Zurich. Shanghai, Zurich. Lisbon, Madrid,Linz,Miami,Paris,RiodeJaneiro, SaoPaolo, Barcelona, BuenosAires, Brussels,Hamburg,HongKong, Sales Offices Fleet Senior Vice PresidentSenior Vice MaritimeDevelopmentandCompliance Vice PresidentVice QualityStandards Compliance&Auditing Vice PresidentVice Excellence &ContinuousImprovement Vice PresidentVice CorporateCommunication CIO & Vice President CIO&Vice CorporateInformationTechnology Executive Vice PresidentExecutive Vice Sales&Marketing Vice PresidentVice Corporate HumanResources Capacity 4,928 1,680 1,800 2,394 2,680 2,680 2,826 2,826 3,470 3,470 3,780 3,780 3,800 3,800 920 927 132,500 102,600 102,600 114,500 114,500 114,500 114,500 25,000 24,400 53,000 56,000 75,200 85,700 85,700 92,600 92,600 GRT 59 ECC 2012/2013 Report 60

ECC 2012/2013 Report being thefirsttooffer a World Cruisein1922. an, CanadaandNewEnglandaswellWorld Cruises–Cunard tic crossings,Europe, theMediterranean, Northern theCaribbe- andQueenElizabeth.CunardVictoria voyagesincludetransatlan- operates theonlyregularly scheduled transatlanticservice,Queen ported byoneoftheoldestnamesinshipping. and certainlythemostfamousincruiseindustry–sup- across theAtlantic.Buttoday’s fleetisoneoftheyoungest inaugurated in1840thefirsttimetabledsteamshipservice Mail betweentheUKandNorthAmerica,indoingso Cunard Linewasformedin1839principallytocarrytheRoyal www.cunard.com Cunard Line Reservations: 0845 0710300 +44 2380655000 SO15 1FT. 100 HarbourParade House Carnival Headquarters The fleet currently consists of flagship Queen Mary 2, which The fleetcurrently consistsofflagshipQueenMary2,which Queen Victoria Queen Victoria Queen Elizabeth Queen Mary2 Ship Name Anja Tabarelli, Director Sales&Marketing +(49) 4041533143 20095 Hamburg Brandsende 6-10 Cunard Line Germany Customer Service Jan Swartz,ExecutiveDirector, Sales,Marketingand +6617531000 Valencia, CA91355 Suite 200 24303 Town CenterDrive Cunard Line USA SalesOffices International Richard Curtis,HeadofMarketing Peter Shanks,President andManagingDirector David Dingle,ChiefExecutiveOfficer UK Carnival, Senior management Fleet

Capacity 2,014 2,092 2,620 148,500 90,000 92,000 GRT Disney CruiseLine port inBarcelona. Disney Magicwillreturn totheMediterranean,withahome ton, Texas andMiami,Florida.Inthesummerof2013, own backyards, includingnew regional homeportsGalves- destinations thaneverbefore from locationscloseto their Disney Dream andDisney Fantasy, guestscansailtomore With theadditionof and grown thefleettofourships. and muchmore. than anyothership,trulyunforgettablediningexperiences cious accommodationsafloat,more originalentertainment legendary guestservice.Guestsenjoysomeofthemostspa- assets –masterstorytelling,world-classentertainmentand and heritageofTheWalt DisneyCompany’s bestknown fantasy onlyDisneycancreate. can recharge andkidscan immersethemselvesinworldsof providing asettinginwhichfamiliescanreconnect, adults from pint-sizedcruiserstosea-savvyveterans.Thefocusison member ofthefamilybelieveswascreated justforthem– Disney CruiseLineoffers auniquefamilyvacationthatevery www.disney cruises.com London, England Tom Wolber, ChiefOperatingOfficer Celebration, Florida Karl Holz,President, DisneyCruiseLine Senior management [email protected] +1 8009513532 FL32830-0299 Lake BuenaVista, PO Box10299 Headquarters Disney CruiseLinecreated theblueprintforfamilycruising Disney’s successincruisinghasbeenbuiltuponthelegacy

Disney Wonder Disney Dream Disney Fantasy Ship Name [email protected] Peter Welch President,, Vice Commercial +44 2082221073 United Kingdom Hammersmith, LondonW69PE 3 QueenCaroline Street Walt DisneyParks&Resorts United Kingdom [email protected] Jeff President, James,Vice Sales +1 4075663691 FL32830 Lake BuenaVista, PO Box10000 Disney CruiseLine USA Sales offices Fleet Capacity 2,700 2,700 4,000 4,000 83,000 83,000 130,000 130,000 GRT 61 ECC 2012/2013 Report 62 ECC 2012/2013 Report some ofthebestmusicandcomedy actsaround. ing varietyofliveentertainmentthroughout theircruise,from Music &Laughterprogramme provides guestswithanexcit- and ‘Photography’,astheychoose. Fred. Olsen’s popular guests todipinandoutofsubjects, suchas‘Wine-tasting’ winning programme ofspecial-interest cruiseswhich allows and theArctic, andtinyislands inthePacificandCaribbean. ture’s mostwondrous sights,suchasthesceneryoffjords Fred. Olsenshipsmakesthem idealforexploringsomeofna- – ‘IndianOcean’and‘Around theWorld’. Thecompactsizeof Mediterranean, BalticandNorway, tothelong-voyageroutes regional UKports. Sterling. Cruisesdepartmostlyfrom avarietyofconvenient market, asthelanguageonboard isEnglishandpricesare in many guestscruisewiththecompanytimeandagain. welcome withafriendlyandrelaxed atmosphere onboard, and the largestcarryingonly1,350guests.Theyoffer awarm Watch andBoudicca–are allsmallbytoday’s standards, with Fred. OlsenCruiseLines’fourships–Balmoral,Braemar, Black www.fredolsencruises.com Fred. OlsenCruiseLines Onboard Fred. activitiesincludeVistas, Olsen’s award- Itineraries rangefrom popular European areas, suchasthe These shipsandcruiseshavegreat appealtothe50-plusUK Braemar Balmoral Boudicca Black Watch Ship Name Kate WooldridgeSalesManager , International Rachael Jackson,PublicRelationsManager Richard Chilvers,Director ofITandFacilities Peter Deer,Commercial Director Susana Entrena, Director ofHotelOperations Nathan Philpot,SalesandMarketingDirector Mike Rodwell,ManagingDirector Senior management Email: [email protected] Reservations: +44(0)1473742424 Tel: +44(0)1473292200 UK Ipswich, Suffolk IP15LL White HouseRoad Fred. OlsenHouse Headquarters Fleet

Capacity 1,350 929 880 804 24,344 43,537 28,388 28,613 GRT in bothlanguages, andtheentire crew isfluentinEnglish. nouncements, lectures andsafetydrillsonboard are provided step onboard. Travel documentsaswell information,an- speaking passengersfeelcomfortable from themomentthey national cruises(German/English), whichensure thatEnglish- English. on board –allourcruisesbeing conductedinGermanand ence. TheEUROPA 2will offer atmosphere aninternational andcosmopolitanaudi- to asophisticated,international lifestyle-orientated sistershipoftheEUROPA andwillcater The 40,000tonEUROPA 2willbepositionedasthemodern, ment oftheHapag-LloydCruisesfleetalongsideEuropa. ship ofthesamenamewillbepositionedinluxuryseg- its product offering by2013:Forthefirsttimeever, asecond in theGerman-speakingcruisemarket. relaxed, small4-star-segment-ship* concept withamodern the fleetofHapag-LloydCruises,fulfilsdemandfora The shipnowsailingunderthenameofCOLUMBUS2in a two-yearcharteroftheOceaniaCruises’shipInsignia. the NorthwestPassage,AmazonandSouthSeas. for destinations‘off thebeatentrack’,suchasAntarctica, stars plus*)are bothdesignedfortravelinpolarregions and atic (theonly5-starexpeditionship*)andMSBremen (four litz CruiseGuidesinceitscommissioningin1999.MSHanse- been awarded thecoveted5-starplusdistinctionbyBer land programmes andattractivetravelcombinations. unique character, hundreds ofdestinations,onboard and is Europe’s leadingtravelgroup. cruise shipdivision,butisfunctionallyfullyindependent.TUI is awhollyownedsubsidiaryofTUIAGwithinthegroup’s of luxuryandexpeditioncruises.Today Hapag-LloydCruises Hapag-Lloyd CruisesisoneofGermany’s foremost providers www.hl-cruises.com Hapag-Lloyd Cruises Since 2004Hapag-Lloydhasincreased itsnumberofinter Additionally Hapag-LloydCruiseswillstrategicallyextend In April2012Hapag-LloydCruisesexpandeditsfleetwith MS Europa, theflagship,isonlycruiselinertohave Hapag-Lloyd Cruisesoffers fourshipswiththeirown - - MS Europa 2(May2013) Under construction MS Bremen MS Hanseatic MS Europa MS Columbus Ship Name [email protected] Negar Etminan,HeadofPRandspokeswoman Dr. Wolfgang Flaegel,ManagingDirector [email protected] +49 (0)403001-4580 Booking information: [email protected] +49 (0)403001-4600 Germany D-20095 Hamburg Ballindamm 25 Headquarters Senior management Senior management [email protected] +49 (0)403001-4580 Sales offices Fleet

Capacity 516 164 184 408 698 40,000 28,890 30,277 6,752 8,378 GRT 63 ECC 2012/2013 Report 64

ECC 2012/2013 Report cruise vacationstotheworld’s mostdesirabledestinations. World’s LeadingCruiseLinesoffer excitingandenriching lines appealtoawiderangeoflifestylesandbudgets.The each guestandacommitmenttoqualityvalue,these Cruise LineandCostaCruises.Sharingapassiontoplease Cruise Lines,PrincessCruises,Cunard Line,Seabourn Leading CruiseLinesalliance,whichincludesCarnival land AmericaLineisamemberoftheexclusiveWorld’s plush ‘Mariner’s Dream’ beds. stateroom amenitieshighlightedbyflat-panelTVsand New York teens-onlyactivityareas; andall-new Times; strations andclasses;ExplorationsCafépowered byThe guest chefsandculinaryexpertsprovide cookingdemon- onboard showkitcheninwhichmore than60celebrated magazine,astate-of-the-artpresented byFood&Wine US$540 million.ItshowcasestheCulinaryArtsCenter, ments across itsfleet–acommitmenttotallingmore than Panama Canal. bean, Alaska,Mexico,Canada/NewEngland,Europe and World Voyage andpopularsailingstoportsintheCarib- America, Australia/NewZealandandAsiavoyages,aGrand seven continents.HighlightsincludeAntarctica, South or dependencies;itsone-to110-dayitinerariesvisitall cruises to415portsinmore than98countries,territories Holland AmericaLine’s fleetof15shipsoffers nearly500 www.hollandamerica.com Holland AmericaLine Joe Slattery, Information Technology PresidentLarry Calkins,SeniorVice ofFinance& Paul Goodwin, President,Dan Grausz,ExecutiveVice FleetOperations Guest Programs President,Rick Meadows,ExecutiveVice Marketing,Sales, Stein Kruse,President andCEO Senior management Headquarters The highest-ratedpremium cruiselineintheworld,Hol- The companyfeatures Signature ofExcellenceenhance- Reservations: +1Reservations: 877 724 5425 Fax: +12062817110 Tel: +1 206281 3535 300 ElliottAve. West, Seattle,WA 98119 Services/ PortOperations/Planning/Tour Operations Vice President, Sales&Marketing Vice International

Executive Vice President,Executive Vice OnBoard Revenue, Prinsendam Maasdam Statendam Ryndam Veendam Amsterdam Rotterdam Volendam Zaandam Zuiderdam Oosterdam Westerdam Noordam Eurodam Nieuw Amsterdam Ship Name [email protected] +44 8433742300(Reservations) Holland AmericaLineUK United Kingdom Tel: 0900-SAILHAL(0900-7245425) Holland AmericaLine Netherlands Tel: 1300987322-Direct Passengers Tel: 1300987321-Travel Agents www.hollandamerica.com.au Holland AmericaLine Australia Sales offices Fleet

Capacity

1,258 1,260 1,260 1,350 1,380 1,432 1,432 1,432 1,916 1,916 1,916 1,924 2,104 2,106 835 37,983 55,575 55,819 55,819 57,092 62,735 61,859 61,214 61,396 82,305 82,305 82,348 82,318 86,273 86,273 GRT portfolio ofproperties related toitsoperations. portation, freight andship chartering,andithasalimited the Antarctic andaround Greenland andSpitsbergen. of breathtaking scenery. Alsooffered are explorer cruisesin passengers toisolatedcommunitieslyingamidstabackdrop most nevervisitedbycommercial liners,deliveringgoodsand gian coastallifeforgenerations.Theycallatremote portsal- and people. opportunity toencounterincredible environments, wildlife that gobeyondtherealms ofothercruiselines,providing an maritime experienceandafleetof13shipsitoffers voyages 120yearsof and dramaticcoastlinesontheplanet.With venturous voyagestosomeofthemostbeautiful,remote Hurtigruten isrenowned foritscomprehensive andad - www.hurtigruten.com Hurtigruten [email protected] +47 81003030 Norway 8514 Narvik PO Box43, Havnegata 2, Hurtigruten ASA Headquarters Hurtigruten’s otherbusinessactivitiesincludebustrans- Hurtigruten’s shipshavebeenanintegralpartofNorwe- MV Nordstjernen MV Lofoten MV Fram MV Vesteraalen MV KongHarald MV Nordlys MV Richard With MV Nordkapp MV Nordnorge MV Polarlys MV Trollfjord MV Finnmarken MV Midnatsol Ship Name Kathryn Beadle,ManagingDirector Hurtigruten Limited United Kingdom Kaspar Berens, ManagingDirector Hurtigruten GMBH Germany Sales Offices Dag Arne WenselDag Arne , Hans Rood, Sales&MarketingDirector Asta Lassesen, ChiefFinancialOfficer Ole Frederik Hienn, Director LegalAffairs Glen PeterHartridge,Director Product andRevenue Torkild Torkildsen , DeputyChiefExecutiveOfficer. Daniel Skjeldham, ChiefExecutiveOfficer. Senior management Fleet Director Maritime&Technical Operations Capacity 1,000 1,000 400 400 500 560 691 691 691 691 691 737 822 12,700 11,204 11,204 11,205 11,386 11,386 11,341 16,140 15,000 16,151 2,191 2,621 6,261 GRT 65 ECC 2012/2013 Report 66

ECC 2012/2013 Report presently showingonallvessels. at seawiththeprestigious company‘ElClubdelaComedia’ Incluido deMarca® hence itsdecisiontocontinueoffering thesuccessfulTodo cruises. durations of14or15days,newdestinationsandthemed Iberocruceros alsooffers aselectionoflongercruiseswith board. highest levelofcomfortandsatisfactionduringtheirstayon sionals whoare continuously workingtoprovide Gueststhe its largestoffering amaximumcapacityof1,900Guests. Iberocruceros operatesthreevesselsofmediumsize, modern izes inoffering aproduct withadistinctiveSpanishstyle. The cruisecompany, ownedbyCostaCrociere SpA,special- www.iberocruceros.es Ibercruceros Luis Grau,DeputyGeneral Manager Alfredo Serrano,GeneralManager Senior management Email: [email protected] Reservations: 902282221 Tel: +34913349350 (Ciudad Empresarial Adequa), 28050Madrid,Spain Avenida deBurgos,89.Planta 4ª.Edificio3-Las Tablas Headquarters Moreover Iberocruceros offers thebeststand-upcomedy Iberocruceros strivestoaccommodateeveryGuestneeds, As noveltiesfor2013,besidesthetransatlanticcruises, The companyhasateamof2,000highlyqualifiedprofes-

Grand Celebration Grand Mistral Grand Holiday Ship Name [email protected] +34 913349350 Pedro Costa,SalesManager [email protected] +34 913349350 Sofía Amar,Marketing&CommunicationDirector (Ciudad empresarial Adequa),28050Madrid,Spain Avenida deBurgos,89.Planta4ª.Edificio3-Las Tablas Sales Offices Fleet Capacity 1,910 1,807 1,848 47,262 48,200 46,052 GRT www.louiscruises.com Louis Cruises Greek islandsandTurkey’s mostenticingports. Piraeus, Istanbul,Limassol,IzmirandKusadasitothe operates cruisesfrom variousEast Medports,suchas Mediterranean. tor intheEastern cruise programmes, becoming thespecialistcruiseopera- Louis Cruiseshasovertheyearsevolvedandexpandedits MediterraneanfromCyprus totheEastern theearly’70s. Cruises startedoperatingshortcruisesoutofLimassol, enriched witha…SeaofMemories! and warmservicewithagenuinesmile,leavingthem truly enjoyableonboard experience, sumptuouscuisine Mediterraneanfora to itshomewatersintheEastern value formoney. Louis Cruiseswelcomesitspassengers prepares excitinganduniqueitinerariesoffering great cruising,LouisCruisesmeticulously ence ininternational anarrayofdestinationsand27yearsexperi- With Manolis Makris , MarketingManager Chris Theophilides,BusinessDevelopmentDirector Pythagoras Nagos,Commercial Director Captain GeorgeKoumpenas,FleetOperationsDirector George Paschalis,CFO Kerry Anastassiadis,CEO Costakis Loizou,ExecutiveChairman Senior management Tel: Greece 185 36Piraeus Louis Building,8Ampatieloustreet, Louis Cruises(HQGreece) +357 22588000 Cyprus 2025 Strovolos, Nicosia Louis House,20,Amphipoleosstreet Louis Cruises(HQCyprus) Headquarters Today, withafleetofsevencruiseships,LouisCruises A memberoftheLouisgroup, founded in1935,Louis +30 2104583400

The Calypso Orient Queen Coral Louis Cristal Thomson Spirit Louis Olympia Thomson Majesty Ship Name [email protected] +357 22588000 Louis Cruises Cyprus [email protected] 0800 0183883 Louis CruisesUK United Kingdom [email protected] +30 2104583400 Louis CruisesGreece Greece Sales offices Fleet Capacity 1200 1400 1664 1850 740 895 968 25,611 33,930 37,773 40,876 11,162 15,781 14,194 GRT 67 ECC 2012/2013 Report 68 ECC 2012/2013 Report and outstandinghospitality. reflected inthecompany’s reputation forsophisticateddesign Fund (UNICEF)whichraised1,000,000euros. important partnershipwiththeUnitedNationsChildren's tions workinghard inthese areas, mostnotablythrough its andlocalcharityorganiza- contributes tobothinternational priorities are children, families,andeducation.Thecompany recycling andreduce waste. major European ports,improve energyconservation, increase availability ofappropriate reception andrecycling facilitiesat authorities andotherstakeholders;toencourageincreased and openconstructivedialoguewithrelevant maritime practices; toestablishandmaintainpartnerships,co-operation environmental standards; toshareand good lessonslearned tainable cruiseindustry;toleadthedevelopmentofuniform MSC Cruiseshasagreed topromote atransparent andsus- countries. employing 15,500staff around theworldandpresent in45 and thisnumberisexpectedtoreach over1.5millionin2013. fleetwillcarryover1.4 million guestsin2012 ultra-modern West Africa,andtheRedSea.The12shipscomprisingits the Caribbean,French Antilles,SouthAmerica,and Europe, seasonal itinerariesinNorthern theAtlanticOcean, the yearinMediterraneanandoffers awiderangeof ranean, SouthAfricaandBrazil.MSCCruisessailsthroughout Cruises isthemarketleadingcruisecompanyinMediter Following severalyearsofunprecedented growth, MSC www.msccruises.com MSC Cruises Neil Palomba,COO Domenico Pellegrino,ManagingDirector Giacomo CostaArdissone, CFO Pierfrancesco Vago, CEO Senior management +41 227038937 1208 Geneva(Switzerland) Chemin Rieu,12-14 MSC Cruises-HQ Headquarters MSC Cruisesisproud ofits Mediterraneanheritage,whichis A familycompanybasedonvalues,MSC’s social As aleadingmemberoftheEuropean CruiseCouncil(ECC) MSC CruisesisaprivatelyownedEuropean company,

- MSC Preziosa (March 2013) Under construction MSC Melody MSC Sinfonia MSC Armonia MSC Lirica MSC Opera MSC Musica MSC Orchestra MSC Poesia MSC Magnifica MSC Fantasia MSC Splendida MSC Divina Ship Name MSC Cruises–Shanghai,China MSC Cruises–Sydney, Australia MSC Cruceros –BuenosAires, MSC Cruceros –SaoPaolo,Brazil MSC Cruises–Miami,USA&canada MSC Cruises–Johannesburg,SouthAfrica Other offices MSC Cruises–Istanbul,Turkey MSC Krstarenja –, Croatia Sweden MSC CruisesSweden/Norway/Denmark–Stockholm, MSC CruisesUK&Ireland– London,UK MSC Cruises–Amsterdam, Netherland MSC Croisières/MSC CruisesBelux–Bruxelles,Belgium Austria MSC Kreuzfahrten –Wien, MSC Croisière/MSC Kreuzfahrten –Basel,Switzerland MSC Cruzeros –Lisbon,Portugal MSC Kreuzfahrten –Munich,Germany MSC Croisières –Paris,France MSC Cruceros –Madrid,Spain MSC Crociere –Naples,Italy European Offices +41 22 703 87 86 / 89 87 +41 227038786/89 Corporate CommunicationsOffice : Contacts Fleet Capacity 1,492 2,087 2,087 2,069 2,055 3,013 3,013 3,013 3,013 4,363 4,363 4,345 137,936 137,936 139.400 35,143 59,058 59,058 59,058 59,058 92,409 92,409 92,627 93,330 GRT gian Epicasthefirstshowofitskindatseaunderabigtop. Cirque Dreams™ &Dinnerisalsofeatured onboard Norwe- Nickelodeon, thenumber-one entertainmentbrandforkids. The SecondCity®,HowlattheMoonDuelingPianos,and Epic, aswelltheofficial cruiselineofLegendsinConcert, Group, appearingforthefirsttimeatseaonNorwegian Norwegian CruiseLineistheofficial cruiselineofBlueMan Travel Weekly and“BestShipforSeaDays”byCruiseCritic. been named“BestOverallCruiseShip”bythereaders of ing ship,NorwegianEpic,debutedinJune2010andhas order fordeliveryinApril2013andearly2014. vessels, NorwegianBreakaway andNorwegianGetaway, on porary shipsatsea.TheCompanyhastwo4,000-passenger cruise vacationonsomeofthenewestandmostcontem- ships, providing gueststheopportunitytoenjoyarelaxed Norwegian” ononeofits11purpose-builtFreestyle Cruising guests more freedom andflexibility. Cruising whichhasrevolutionized theindustrybyallowing cruising, mostnotablywiththeintroduction ofFreestyle a 45-yearhistoryofbreaking theboundariesoftraditional Norwegian CruiseLineistheinnovatorincruisetravelwith www.ncl.com Norwegian CruiseLine www.ncl.com +1 8662347350 +1 3054364000 7665 CorporateCenterDrive,Miami,FL33126 Wendy Beck, Passenger Services PresidentAndy Stuart,ExecutiveVice ofGlobalSalesand Kevin Sheehan,ChiefExecutiveOfficer Camille Olivere President,, SeniorVice Sales Operations andRefurbishment President,Brian Swensen,SeniorVice Technical Dave Sprechman, Captain SveinSleipnes, President,Maria Miller,SeniorVice Marketing Management &PassengerServices President,Crane Gladding,SeniorVice Revenue President,Michael Flesch,SeniorVice HotelOperations Howard Flanders, PresidentDan Farkas,SeniorVice &GeneralCounsel CirelVincent , President,George Chesney,SeniorVice HumanResources President,Bob Becker,SeniorVice ConsumerResearch Senior management Headquarters Norwegian’s largestandmostinnovativeFreestyle Cruis- Today, Norwegianinvitesconsumersto“CruiseLikea Executive Vice PresidentExecutive Vice andChiefFinancialOfficer Senior Vice PresidentSenior Vice &ChiefInformationOfficer

Senior Vice PresidentSenior Vice andChiefAccountingOfficer Senior Vice PresidentSenior Vice ofFinanceandTreasurer

Senior Vice President,Senior Vice MarineOperations Norwegian Getaway(2014) Norwegian Breakaway (2013) construction Under Pride ofAmerica Ship Name Sales offices Wieshbaden, Hessen,Germany65205 Wieshbaden, Kreuzberger Ring68 Continental Europe (Germany) Francis Riley, President Vice andGeneralManagerEurope Hammersmith, London,UKW68JA Horatio House,77-85FulhamPalaceRoad United Kingdom(London) Kevin Sheehan, ChiefExecutiveOfficer 7665 CorporateCenterDrive,Miami,FL33126 Miami Headquarters Fleet

Capacity 4,000 4,000 2,000 2,000 1,928 2,348 2,338 2,120 2,374 2,392 2,384 2,392 4,100 77,104 75,338 78,309 91,740 92,250 80,439 93,502 93,558 93,530 93,530 53,000 GRT 69 ECC 2012/2013 Report 70

ECC 2012/2013 Report and bedsidereading lamps. Wenge walnutpanels;refrigerated minibars;wallsconces headboards withnail-headtrimmountedonfloor-to-ceiling and PenthouseSuiteswere enhancedwithcustom,tufted lar enhancementofRegatta,Insignia andNautica.Staterooms Oceania Cruiseshadpreviously completedamulti-million-dol - ence andenjoysignificantsavings.Aspartoftheinitiative, that allowgueststocustomdesigntheirdestinationexperi- duced more than1,000new toursandexcursionpackages offering additionalconvenience andvalue.Thelinealsointro- to enhancetheculinaryexperiencewhileatsametime Oceania Cruisesintroduced newbeveragepackagesdesigned or awell-knownrestaurant kitchen. hands-on cookingexperiencesatashore-side cookingschool Discovery Tours willcombineexcursionstolocalmarketswith On theline’s smallerships–RegattaandNauticaCulinary Culinary Center, drawinginspirationfrom thelocalmarket. ships thetoursendwithacookingclassinBonAppétit small groups side-by-sidewithanexpertchef.OntheO-class guests withtheopportunitytoexplore localfoodmarketsin wide. Uniquelydesignedforeachport,thenewtoursprovide tion ofCulinaryDiscoveryTours tomore than25portsworld- enhanced itsculinaryenrichmentprogram withtheintroduc- Appétit Magazine. and Riviera-asistheCulinaryStudio,sponsored byBon venues are alsoavailableonthenewO-Classships,Marina ing specialityrestaurants atnoextracharge.PrivateDining being servedinawidechoiceofopendiningvenues,includ- Cruises withcreations from therenowned JacquesPépin sister ship–inMay2012. the fleetinJanuary2011andwasfollowedbyRiviera–a many fortwoyears.)Theline’s 1,250-guestMarinajoined Cruises chartered InsigniatoHapag-LloydCruisesofGer 684-guest RegattaandNautica.(InApril2012,Oceania Asia, Australia,NewZealand,andtheAmericasaboard the winning itinerariesvisitmore than330portsinEurope, dations, graciousserviceandextraordinary value.Award- Oceania Cruisesoffers unrivalledcuisine,stylishaccommo- www.oceaniacruises.com Oceania Cruises In 2012, as part of its ongoing Pillars of Distinction initiative, In 2012,aspartofitsongoingPillarsDistinctioninitiative, thelaunchofRiviera,OceaniaCruisesexpandedand With The culinaryexperiencetakescentre stageatOceania - cotton linensandduvetsaplushdowncomforter. In addition,allbedsreceived 1,000-thread-count, Egyptian and wrappedinChamomile-infusedfibre topsthemattress. of memoryfoam;atwo-inchthickcushionfilledwithgel encapsulated springsinsevenzonescovered bytwoinches proprietary Prestige Tranquility Bedscomposedof400 Nautica Regatta Marina Riviera Ship Name All accommodationswere alsooutfittedwiththeline’s Bernard Carter,ManagingDirector www.oceaniacruises.com +44 8455051920 Southampton. SO142AQ Town Quay, Suite ABC,Beresford House, Oceania Cruises UK andEurope Sales offices Headquarters Kunal Kamlani,President Senior management www.oceaniacruises.com +1 3055142300 Miami, FL33122,USA 8300 NW33rd Street, Suite100 Oceania Cruises USA Fleet

Capacity 1,250 1,250 684 684 30,277 30,277 30,277 66,084 66,084 GRT will beaddedtothefleetinspring2015. Bassey, DBE,andanew141,000tonasyetunnamedship was addedtothefleetinMay2011,namedbyDameShirley named byGodmotherDarcey BussellCBE.SmallshipAdonia every time.AzurawaslaunchedinApril2010–officially detail, ensuringpassengershavetheholidayofalifetime, bining genuineservice,asenseofoccasionandattentionto of sevenshipsoffering holidaystailored toBritishtastes com- line. Today, astrustedcruiseexperts,P&OCruiseshasafleet now P&OCruisescarriesmore Britishcruisersthananyother since thenhasevolvedintoapopularholidaychoiceand Not longafterwardsand theconceptofcruisingwasborn contract tocarrymailtheIberianPeninsulaandbeyond. Navigation Companywasawarded thelucrativeAdmiralty mark the175thanniversaryofwhenPeninsularSteam P&O Cruisescantraceitsroots backto1837and2012will www.pocruises.co.uk P&O Cruises Carol Marlow , ManagingDirector P&OCruises David Dingle,ChiefExecutiveOfficer, UK Carnival Senior management [email protected] 0843 3740111 Hampshire, SO151ST, United Kingdom House,100HarbourParade,Southampton, Carnival UK Carnival P&O Cruises Headquarters

Adonia Oriana Aurora Oceana Arcadia Ventura Azura Ship Name Fleet Capacity 1,828 1,870 2,016 2,016 3,078 3,100 777 116,000 115,000 30,300 69,100 76,100 77,400 83,700 GRT 71 ECC 2012/2013 Report 72 ECC 2012/2013 Report the beatentrack. style combinedwithalargevariety ofitineraries–manyoff winter season.Phoenixmeansa traditional butcasualcruise operate worldwideincludinground-the-world-cruises each ers. Thevesselsare touchwhich classicshipswithamodern demands andbudgets.There are ahighnumberofrepeat- money withavarietyofshiptypesandproducts fordifferent handshakes, Captain’s GalaDinner, lectures etc. lent kitchenetc.;andatraditionalcruisestylewithCaptain’s areas, production shows,openseatingrestaurants, excel- casual atmosphere;balconycabins,spa&wellness modern onboard. Cruisesfeature averypersonal,familiarand ships, notmassmarketmegaliners.OnlyGermanisspoken 2004), MVAmadeaandArtania(exMVArtemis). ship (TSAlbatros from 1993to2004,MVAlbatros from fleet hasgraduallygrown andnowconsistsofanAlbatros style cruisingthroughout theworld.From thisoneship the erating theunforgettableTSMaximGorkitooffer German cruise shipsaround theworld.In1988Phoenixbeganop- tors/ charterers. Ithasthree seagoingvesselsand46 river programmes. also offers beachvacations,roundtrips andspecialoriental is theGermanmarketleaderinNilecruises–company though cruiseholidaysare thecompany’s mainbusiness–it founded in1973Bonn,theformerGermancapital.Al- Phoenix isaprivatelyownedandmanagedcompany, www.PhoenixReisen.com Phoenix Reisen A Phoenixseaorrivercruiseoffers excellentvaluefor Cruising withPhoenixmeansclassicmanageablecruise Phoenix isoneofGermany’s leadingclassiccruiseopera- *42 river&coastal cruiseshipsunderPhoenixCharter MV Amadea MV Albatros MV Artania Ship Name Michael Schulze,Director ofCruising Benjamin Krumpen,COO Jörg Kramer,CFO , CEO Johannes Zurnieden Senior management +49 (0228)9260-55 Germany D-53111 Bonn Pfaelzer Str. 14 Phoenix ReisenGmbH Headquarters Fleet

Capacity 1,200 600 830 29,000 28,000 44,500 GRT destinations around theglobe. its passengerstheopportunitytoescapemore than350 vided inanenvironment ofexceptionalcustomerservice. of choicesindining,entertainmentandamenities–allpro- Stars. TheSanctuary(anadults-onlyretreat) andawide array luxury andinnovativefeatures includingMoviesunderthe ships.Theyaremodern renowned fortheirAmerican-style is aglobalcruiseandtourcompanyoperatingfleetof16 One ofthebest-knownnamesincruising,PrincessCruises www.princess.com Paul Ludlow,UKdirector Alan Buckelew,president andchiefexecutive officer Senior management Headquarters A recognised leaderinworldwidecruising,Princessoffers (+1 8007746237) +1-800-PRINCESS CA 91355-4999 Valencia 24305 Town CenterDrive Princess Cruises [email protected] 0845 3555800 Hampshire, SO151ST, UnitedKingdom House,100HarbourParade,Southampton, Carnival UK Carnival Princess Cruises United Kingdom Sales Office

Regal Princess(Spring2014) Royal Princess(June2013) Under construction Ocean Princess Dawn Princess Sun Princess Sea Princess Island Princess Star Princess Golden Princess Ship Name Fleet Capacity 3,600 3,600 1,950 1,950 1,950 1,970 1,970 2,590 2,590 2,600 2,670 2,670 3,080 3,080 3,080 3,080 680 680 109,000 109,000 107,500 116,000 116,000 113,000 113,000 113,000 113,000 30,200 30,200 77,000 77,000 77,000 92,000 92,000 GRT 73 ECC 2012/2013 Report 74 ECC 2012/2013 Report Pullmantur facebook.com/pullmantur es, http://prensa.pullmantur.es/, @Pullmantur_ESandwww. since 2006. markets. international Portugal. Today more comesfrom than65%ofitsturnover Croisières deFrance-plussalesrepresentatives inMexicoand Brazil andinFrance-where thecompanyoperatesthrough of 7,000specialistemployees,andithassalesoffices in than 200retail travelagenciesinSpain. anetworkofmorePullmantur alsoownsNautaliaViajes, parties, carryingatotalof500,000passengerseachyear. Spain andCaribbeandestinations,sub-charterstothird 747-400, whichprovides regular andcharterflights between group operatesPullmanturAir, withafleetoffourBoeing ribbean, andlandtoursinEurope andAfrica.Inaddition,the cruise experience.Italsooffers holidaypackagesintheCa- than 11,000passengersdaily, offering an‘AllInclusive’ ships withanaggregate capacitytoaccommodatemore business. uled andcharterflights,italsooperatesa retail travel cruises, holidaypackages,landandcitytours,MICE,sched- than amillionholidaymakerseachyear. Thecompany offers 40 years,deliveringauniquevacationexperiencetomore in Europe andLatinAmerica,inbusinessformore than Pullmantur isamajorcruiselineandleisure travelgroup www.pullmantur.es Headquarters www.pullmantur.es [email protected] +34Reservations: 902 24 00 70 +34 914188700 28043 Madrid,Spain Campo deLasNaciones Edificio Pórtico C/ Mahonia,Nº2,Planta5ª Pullmantur Group For additionalinformationpleasevisit:www.pullmantur. Pullmantur hasbeenaRoyalCaribbeanCruiseLtd.brand The group, withheadquartersinMadrid,boastsastaff As Spain’s leadingcruiseline,Pullmanturoperatesfive

Zenith Horizon Empress Sovereign Monarch Ship Name José MaríaLucas,GeneralManagerNautaliaViajes +35.621.224.796 Pullmantur Malta Malta Agency Reservations:+351.21.350.92.50 www.pullmantur.pt [email protected] +351.21.350.92.50 Pullmantur Portugal Purtugal www.cdfcroisieresdefrance.com Agency Reservations:0811701234 +33 173775930 CDF Croisières deFrance France www.pullmantur.com.mx +52.55.54.49.77.00 Pullmantur México Mexico Agency Reservations:+551139584800 www.pullmantur.com.br +55 1139584800 Pullmantur Cruzeiros doBrasilLTDA Brazil Sales Offices José LuisdeArcenegui, Enrique Bretos, Javier Somoza,AVP GeneralCounsel Control, Compliance&Insurance Montserrat Barriga,AVP StrategyPlanning,Internal Antonio DiezMuro, VPFinance&AdministrationCFO Eric Davaille,VPHotelOperations Eduardo López-Puertas, Carlos Pedercini, VPMarineOperations Marketing &RevenueManagement Sonia PrietoMarqués, VP&GeneralManagerSales, José ManuelCarmona, Gonzalo ChicoBarbier,President &CEO Senior management Fleet

Managing Director Aviation &Tour Operations

(Group ManagementExecutiveBoard) VP & General Manager International Markets Markets VP &GeneralManagerInternational AVP Director HumanResources &SCR VP LandOperations&OnBoard Revenue Capacity 1,828 1,828 1,877 2,733 2,836 47,413 47,427 48,563 73,592 73,937 GRT tai chiclasses. instructors conductdailygroup andprivatefitness,yoga as afull-servicebeautysalon.Canyon Ranch-certifiedfitness locker rooms, thalassotherapy, saunaandsteam rooms aswell weight-training equipment,juice bar, men’s andwomen’s most desirablespaamenities:massage, gymwithcardio and vessels. Theships’CanyonRanchSpaCluboffers manyofthe to operatethewellnessandfitnessfacilitiesonboard allthree Ranch, aleadingUSoperatorofdestinationhealthresorts, and somepublicrooms were substantiallyredesigned. refurbishment programme. Almosteveryarea wasupdated have iPodmusicsystemswithBosespeakersandiPads. Wi-Fi access. flat-screen televisions,DVD playersand Top suites amenities suchasdowncomforters,Egyptiancottonlinens, are considered amongthemostluxuriousafloat.Suitesinclude Seas Mariner, SevenSeasVoyager andSevenSeasNavigator industry, accommodationsonboard theline’s intimateSeven all ofits2013cruises. sive offering byaddinga1-nightpre-cruise hotelpackage on globe. Recently, Regenthasraisedthebarontheirall-inclu- all-suite vesselsvisitmore than 300destinationsaround the luxury hotelpackageandgratuities.Three award-winning and spirits,sightseeingexcursionsineveryport,apre-cruise air, highlypersonalisedservice,acclaimedcuisine, finewines cruise line.Fares includeall-suiteaccommodations,round-trip Regent SevenSeasCruisesistheworld’s mostinclusiveluxury www.rssc.com Regent SevenSeasCruises In 2010,RSSCpartnered with world-famousCanyon In 2008/09RSSCcompletedamulti-milliondollarfleet-wide someofthehighestspace-per-guestWith ratiosinthecruise

Seven SeasNavigator Seven SeasVoyager Seven SeasMariner Ship Name Mark Conroy, President Graham Sadler,ManagingDirector www.rssc.com +442380682280 Southampton, SO142AQ Beresford House,Town Quay, Regent SevenSeasCruises UK andEurope Sales Offices Senior management Headquarters +1 9549406700 Miami, FL33122,USA 8300 NW33rd Street, Suite100 Fleet

Capacity 490 700 700 28,550 42,363 48,075 GRT 75 ECC 2012/2013 Report 76 ECC 2012/2013 Report Fu Panda’s Poandothers. renowned characterslike:Shrek, Fiona,PussinBoots, Kung DreamWorks films,entertainmentshowsandparades with its shipsaround theworld,including3Dtheatres showing Animation tooffer theDreamWorks Experienceonfiveof ship deals,suchasworkingexclusivelywithDreamWorks at seaknownasAquaTheater. area featuringahandcraftedcarousel andanamphitheatre open tothesky, andBoardwalk, anoutdoorfamily-friendly seven distinctthemedareas includingCentralPark,apark duced thenewneighbourhoodconceptwhichconsistsof On-board itsOasis-classshipsRoyalCaribbeanhasintro- rinks, bungeejumpingtrampolinesandrock climbingwalls. shopping, diningandentertainmentvenues,iceskating H2O Zone,‘RoyalPromenades’ whichare boulevards with such assurfsimulators,aninteractivewaterparkcalledthe on-board dining,entertainmentandotheractivities. aries andcruiselengthswithmultipleinnovativeoptionsfor vacationing consumersbyproviding awidevarietyofitiner land. RoyalCaribbean’s goalistoattractanarrayofglobal America, theMiddleEast,PanamaCanalandNewZea- Bermuda, Canada,theCaribbean,Europe, Hawaii,Latin worldwide destinationsincludingAlaska,Asia,Australia, 18 nights.RoyalCaribbeanoffers avarietyofitinerariesto berths, offering cruiseitinerariesthatrangefrom twoto the majorcruisebrandsinvacationindustry. to achieveoneofthebroadest marketpositionsofany from thepremium segmentaswell.Thisallowsthecompany industry, thoughitsqualityenablesittoattractconsumers of thecontemporarysegmentglobalcruisevacation ispositionedattheupperend Royal CaribbeanInternational www.royalcaribbean.com Royal CaribbeanInternational i, Lisa BauerRudzki, ChairmanandChief FinancialOfficerBrian J.Rice,Vice Adam M.Goldstein,President andChiefExecutiveOfficer Richard D.Fain,ChairmanandChiefExecutiveOfficer Senior management Headquarters Dominic Paul, President,Harri U.Kulovaara,ExecutiveVice Maritime Lisa Lutoff-Perlo President,, ExecutiveVice Operations Royal Caribbeanisalsorenowned forinnovativepartner The companyhasintroduced manyproduct innovations Royal Caribbeanoperates22shipswithsome62,600 www.royalcaribbean.com +1 3055396000 Miami, FloridaUSA 1050 CaribbeanWay Royal CaribbeanCruisesLtd Vice PresidentVice andGroup Managing Director EMEA

Executive Vice President,Executive Vice Sales andMarketing - - Splendour oftheSeas Legend oftheSeas Grandeur oftheSeas oftheSeas Vision Rhapsody oftheSeas Serenade oftheSeas Radiance oftheSeas Jewel oftheSeas Brilliance oftheSeas Enchantment oftheSeas Monarch oftheSeas Majesty oftheSeas Voyager oftheSeas Navigator oftheSeas Mariner oftheSeas Explorer oftheSeas Adventure oftheSeas Liberty oftheSeas Independence oftheSeas Freedom oftheSeas Oasis oftheSeas Allure oftheSeas Ship Name Helen Beck,Director ofEMEAIRs www.royalcaribbean.com RCL CruisesLtd+441932265700 EMEA IRs Representatives41 International (IRs). Royal CaribbeanCruisesLtd.hasanexpansivenetworkof www.royalcaribbean.co.uk +44 1932834200 United KingdomRCLCruisesLtd(UK&Ireland) www.royalcaribbean.es Spain -RCLCruisesLtd(Spain) www.royalcaribbean.no Norway -RCLCruisesLtd(Norway) www.royalcaribbean.it Italy -RCLCruisesLtd(Italy) www.royalcaribbean.de Germany -RCLCruisesLtd(Germany) www.royalcaribbean.fr France -RCLCruisesLtd(France) Sales Offices

Capacity 1,800 1,800 1,950 2,000 2,000 2,100 2,100 2,100 2,100 2,250 2,350 2,350 3,100 3,100 3,100 3,100 3,100 3,600 3,600 3,600 5,400 5,400 Fleet 142,000 142,000 142,000 142,000 142,000 158,000 158,000 158,000 220,000 220,000 69,000 69,000 74,000 78,000 78,000 90,000 90,000 90,000 90,000 74,000 74,000 74,000 GRT Acromas Group. destinations thatare inaccessibletolargerships. member ofthepartyisover50. gers) andisopentoadult’s aged 21 andoverproviding one destinations aboard MVQuest forAdventure (446passen- We alsooffer arangeofdiscoverycruisestointeresting MV QuestforAdventure new style. to expectfrom ourelegant ships,butwithacontemporary surroundings andsuperbservice thatcruisegoershavecome million poundrefurbishment. Sheoffers thesamestylish crew-to-passenger ratio. cabins andpublicrooms, single-sitting diningandahigh offer atraditionalcruiseexperienceenhancedbyspacious (661 passengers)andSagaSapphire (706Passengers). aged 40andover).Sagacurrently hastwoships–SagaRuby aged 50andover(althoughatravellingcompanionmaybe 1997, andisuniqueinoffering cruisesexclusivetopeople Saga hasbeenoperatingitsownfleetofcruiseshipssince www.saga.co.uk/cruises Saga Shipping Adventure CruisingandSagaShippingare divisionsofthe The smallsizeofQuestforAdventure meansshecanreach Saga Sapphire join’s thefleetinMarch 2012aftera multi- Saga RubyandSapphire are elegantshipswhich Quest forAdventure Saga Ruby Saga Sapphire Ship Name Robin Shaw, Susan Hooper,ChiefExecutive,Acromas Travel Senior management Kent CT203SE Folkestone Sandgate Enbrook Park Saga Shipping Headquarters Fleet Chief Executive,CruiseDivisionofAcromas Travel Capacity 446 661 706 18,591 24,492 37,301 GRT 77 ECC 2012/2013 Report 78 ECC 2012/2013 Report Cruising. ships intheworld2012Berlitz GuidetoCruisesand shipsoccupyspotsamongthetenhighest-rated Seabourn conducted byconsumertravelpublications, andallsixofthe tently dominatethehighestrankings forsmallshipsinpolls vessels intheworld’s leisure cruisingfleet.Theyconsis- of theadvantagesthathavemadethesemostadmired deck andthelargestspaonanyluxuryshipare justafew more diningoptions,generous alternative areas ofopen modations, over90percent ofwhichhaveprivateverandas, by alargervessel.Awidervarietyofluxurioussuiteaccom- withaddedamenitiesandfeaturesSeabourn, madepossible to enjoytheexceptionallevelsofservicethatdistinguish Questin2011,itenablesguests in 2010,andSeabourn segment. Alongwithitssister-ships Sojourn Seabourn 2009, hasbeenhailedas“agame-changer”fortheluxury all oftheabovewithnotippingrequired orexpected. toiletries andPure Pamperingtherapeuticbathmenu–and in theSurfbeachparties;designersoaps,MoltonBrown ues; innovativeMassageMomentsondeck;festiveCaviar throughout eachcruise;superbdininginopen-seatingven- 40 percent withbalconies;complimentarywinesandspirits to spaciousaccommodationsof277square feetormore, sailing whateverthedestination.Guestscanlookforward a wealthofonboard touchesandluxuriestoassure smooth Pride,SpiritandLegend–offer ships–Seabourn Seabourn open-seating restaurants. desirable destinationsandaward-winning cuisineservedin nies; exceptionalshoreside experiencesintheworld’s most modations inspaciousocean-viewsuites,manywithbalco- with nearlyonestaff memberperguest;sumptuousaccom- reputation forextraordinary levelsofpersonalizedservice, a all-suite vesselsroaminghasearned theglobe,Seabourn sixintimate, and travelerpollssinceitslaunchin1987.With unanimous accoladesfrom cruisingguidebooks,travelcritics isapioneerofultra-luxurycruising thathasearned Seabourn www.seabourn.com CruiseLine Seabourn Seabourn Odyssey,Seabourn the 450-guestshiplaunchedinJune Carrying just208fortunateguestseach,thethree original

Seabourn Legend Seabourn Spirit Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Odyssey Seabourn Ship Name Phone: 008001872 Netherlands 3072 MDRotterdam Otto Reuchlinweg1110 Netherlands 13Phone: 24 02 North Sydney, NSW2060 15 MountStreet Australia: Phone: 08433732000 SO15 1ST Southampton 100 HarbourParade UK Sales Offices www.seabourn.com Phone: (+1)206-626-9100 Seattle, WA 98119 300 ElliottAvenue West CruiseLine Seabourn Headquarters Email: [email protected] Bruce Good – Director ofPublicRelations Press contact: John Delaney – SVP, Sales&Marketing Richard D.Meadows– President Senior management Fleet

Capacity 208 208 208 450 450 450 10,000 10,000 10,000 32,000 32,000 32,000 GRT and Singapore. Thecompany’s headquartersare inMonaco. maintains branchoffices in theUS,UK,Germany, Australia nections. access toexclusiveexplorationsandenrichingculturalcon- ment. AndineachfascinatingdestinationSilverseaprovides a welcomingonboard ambienceinanall-inclusiveenviron- guestsfoster mate spacesandwell-travelled,international uncompromising servicetoexquisitegourmetdining.Inti- seven continents. Galapagos Islands,thecompany’s itinerariesencompassall with theinclusionofanewexpeditionshipdedicatedto along withtheregal expeditionshipSilverExplorer along offer anatmosphere ofconvivialityandcasualelegance. And Shadow, SilverWhisperandSpirit–alldesignedto Silver intimate, all-suitevessels:SilverCloud,Wind, segment, offering guestslarge-shipamenitiesonboard its the romance andspecialsensationsofthesea. because itconnotesqualityandluxuryaswellcapturing the ultra-luxurysegment.Thename‘Silversea’waschosen a pledgetobuildandoperatethehighestqualityshipsin conceived andorganisedauniquecruisecompanywith Lefebvre familyofRome,formerownersSitmarCruises, maritime andtravelexperience.Intheearly1990s Silversea isacruisecompanythatreflects generationsof www.silversea.com Silversea Cruises Financial Controller President,Alvarino Biasotti,SeniorVice Worldwide Christian Sauleau, ChiefExecutiveOfficerEnzo Visone, Manfredi Lefebvre D’Ovidio,Chairman Senior management +377 97702424 98000 MonteCarlo 7, RueduGabian Gildo PastorCenter Headquarters Silversea caterstothecosmopolitanworldtravellerand Distinctive European stylingisreflected ineverydetail, from Silversea Cruisesisrecognised asaninnovatorintheluxury Executive Vice President,Executive Vice FleetOperations Galapagos Silver Explorer Silver Wind Silver Cloud Silver Whisper Silver Shadow Ship Name Germany, Switzerlandand Director Sales&MarketingandGeneralManager Mike Bonner +44 8447709030 London UK, Ireland andMiddleEast Steve Odell,President Europe, Asia,Pacific Ellen Bettridge, PresidentAmericas +1 8777609052or9545222299 Fort Lauderdale, FL33301 110 EastBroward Blvd The Americas Sales Offices Yap Melvyn,RegionalSalesDirector +62 62237066 Singapore Asia Karen Christensen,RegionalSalesmanager +61 292550600 Sydney Australia andNewZealand Jerome President Danglidis,Vice Sales &Marketing Fleet

Austria Capacity

100 132 296 296 382 382 540 17,400 16,800 28,258 28,258 36,000 4,077 6,072 GRT 79 ECC 2012/2013 Report 80

ECC 2012/2013 Report and fallseasons. winter andrepositions totheMediterraneanforsummer And StarFlyersailsupthePacificCoastofCostaRicain ing totheMediterraneanforsummerandfallseasons. spends thewinterandspringinCaribbean,reposition- Mediterranean forthesummerandfallseasons.StarClipper throughout theCaribbean.Theshiprepositions tothe tures await. world where uniqueexperiencesaboundandnewadven- view orrelaxing inthenetoff thebow, guestsstepintoa elegant atmosphere. Whetherclimbingthemastforabetter unhurried sitting,andare pampered byservicesina casually speciality cruiselines.Guestsenjoydelectablecuisineinone vate yacht,StarClippersisrecognised asoneofthepremier passengers theactivities,amenitiesandatmosphere ofapri- Preussen inl902. ship andthefirstfullyriggedfive-mastedsquare-rigger since twin sister-ships were joinedbyRoyalClipper, theline’s flag- and amaximumsailingspeedof17knots.InJuly2000the tallest clippershipseverbuilt,withmainmastsrising226ft and StarClipperentered serviceintheearly1990sas gers withamega-yachtexperience. golden ageofthetallsailingshipswhileproviding passen- cruiselinededicatedtore-creatingthe onlymodern-day the hood dream intoareality whenhefoundedStarClippers, In 1989Swedishentrepreneur MikaelKrafft hisboy- turned www.starclippers.com Star Clippers Capt. FarhatShamim,vice-president marineoperations Jack Chatham,vice-president sales&marketing Eric Krafft, vice-president Mikael Krafft, president &owner Senior Management www.starclippers.com or +377 978400 Brochure Request [email protected] +377 978401 +377 978400 98000 Monaco 4, ruedelaTurbie Clipper Palace Headquarters During thewinterandspringmonths,RoyalClippersails portsuntouchedbylargercruiseshipsandofferingVisiting Meticulously researched downtothelastdetail,StarFlyer Star Flyer Star Clipper Royal Clipper Ship Name Sales Offices [email protected] Diana Siderova Australasia [email protected] Jack Chatham Star ClippersAmericas USA [email protected] Asao Ohji Japan –Meridian [email protected] Rest ofEurope- StarClippersMonaco [email protected] Laurence Meccoli/Morella Morelli Italy -StarClippers [email protected] Beatrice Frantz France- StarClippers [email protected] Austria- KlausHolzmann [email protected] Helmut Kutzner Germany –SCKreuzfahrten [email protected] Fay McCormack UK -Fred OlsenTravel Fleet

Capacity 170 170 227 2,298 2,298 5,000 GRT signed acontract withtheSTXFinlandOyshipyard. Thenew new buildwillcomeintoservice in 2014.TUICruiseshas Schiff 2,isnowfollowedbyasystematicfleetexpansion – a extra chargeinthespecialtyrestaurants referred toabove. outlets andspatreatments. Guestsonlyhavetopayasmall as wellshore excursions, articlesintheon-board shopping Richards –FineDiningrestaurant, theBlaueWelt BarSushi mium AllInclusive-Conceptare theSurf&Turf steakhouse, included inthepriceofcruise.NotPre - meals anddrinksinmostrestaurants, barsandbistros are in GoschSyltthrough tococktails intheTUIBaralmostall From ItaliandelicaciesinBistro LaVela, seafoodspecialities suits themfrom avarietyof restaurants withtableservice. the startofcruise.Instead,guestscanchoosewhenit There are nofixedmealtimesguestshavetodecideonat delights: nineonMeinSchiff 1andeightonMeinSchiff 2. restaurants andbistros are anenticementtoenjoyculinary TUI Cruisessetsvalueonindividualityandservice.Different ation onthehighseasaswell.Initsgastronomic offering, islands ondeck14.Thespaciousspaarea ensures relax- hammocks, onacomfortablerecliner orinoneoftherelax great opportunitiesforrelaxing –forinstance,inone ofthe guarantees aprivatestarttotheday. beautiful momentsfortwo.Theen-suiteNespresso machine for withdrawing,findingtimeinspirationandspace up to24square metres insize.Theseare theidealareas 956 cabinsonMeinSchiff 2feature balconiesandverandas taste. Almosthalfofthe962cabinsonMeinSchiff 1and the well-travelledandquality-consciousguestacruisetohis In particular, thepersonalisedandrespectful serviceoffers verandas characterisethearchitectural conceptoftheships. generosity: manydecks,spaciouscabins,balconiesand board thewell-beingships,focusisonfree space and is designedwithwell-beingandrelaxation inmind.On From prow theMein Schiff tostern, fleetfrom TUICruises www.tuicruises.com TUI Cruises The successfulmarketlaunchof Mein Schiff 1andMein TUI Cruisesoffers guestsits Premium AllInclusive-Concept. Over atotal12,000square metres ofsundeck,guests find the driveforsustainability. The mosthighlydevelopedfuelefficiency liesattheheartof Cruises willalsobesettingnewenvironmental standards. 82 percent thenewshipTUI willfeature balconies.With new well-beingship,90percent willbeoutsidecabinsand beds are spread over15decks.Ofthe1,250cabinson the of about99,000gross register tons.1,250cabinswith 2,500 well-being shipissome294metres longandhasacapacity Third ship(2014) Under construction Mein Schiff 2 Mein Schiff 1 Ship Name Godja Soennichsen,Director Communications Alexa Hüner,Director Communications Frank Kuhlmann,CFO Richard J.Vogel, CEO Senior management www.tuicruises.com [email protected] Reservations: +49(40)286677-111 +49 (40)286677–0 Germany 20537 Hamburg Anckelmannsplatz 1 TUI CruisesGmbH Headquarters Fleet Capacity 2,500 1.912 1,924 97,000 77,302 76,998 GRT 81 ECC 2012/2013 Report 82 ECC 2012/2013 Report Members Associate LOGOMANUAL 83 ECC 2012/2013 Report Rue Ducale 67/2 – 1000 Brussels Tel: +32 2 510 61 33 www.europeancruisecouncil.com

Tim Marking Secretary General [email protected] Tel.: +32 2 510 61 27

Rob Ashdown Director – Technical, Environment & Operations [email protected] Tel.: +32 2 510 61 34

Monica Ford PA [email protected] Tel.: +32 2 510 61 33 Fax: +32 2 511 80 92