CARNIVAL CORPORATION & PLC SUSTAINABILITY GOALS OF THE CARNIVAL GROUP
ENVIRONMENT
2017
Reduce the intensity of CO2e (equivalent carbon dioxide) emissions from our operations #1 by 25% by 2020 relative to our 2005 baseline, measured in grams of CO2e per ALB-km.
Continue to improve the quality of our emissions into the air by developing, deploying #2 and operating Exhaust Gas Cleaning systems across the fleet capable of reducing sulfur compounds and particulate matter from our ship’s engine exhaust.
Increase Cold Ironing coverage of our fleet wide capacity in relation to future port #3 capabilities.
Increase Advanced Wastewater Purification System (AWWPS) coverage of our fleet wide #4 capacity by 10 percentage points by 2020 relative to our 2014 baseline.
Continue to improve water use efficiency of our shipboard operations by 5% by 2020 #5 relative to our 2010 baseline, as measured by liters per person per day.
Continue to reduce waste generated by our shipboard operations by 5% by 2020 relative #6 to our 2010 baseline, as measured by kilograms of non-recycled waste per person per day.
SAFETY
2017
Striving to be free of injuries, we continue to build on our commitment to protect the #7 health, safety and security of our guests, employees and all others working on our behalf.
LABOR & SOCIAL
2017
Continue to build a diverse and inclusive workforce and provide all employees with a #8 positive work environment and opportunities to build a rewarding career to further drive employee engagement.
Further develop and implement vendor assurance procedures ensuring compliance with #9 Carnival Corporation & pls’s Business Partner Code of Conduct and Ethics.
Continue to work on initiatives and partnerships that support and sponsor a broad range #10 of organizations for the benefit of our local and global communities throughout our Brands, in particular Fathom. AIDA CARES 2017 GOALS AND GOAL ACHIEVEMENT
ENVIRONMENT
Goal Measures Status / 2016 Next steps / 2017 ff.
AIDA – Installation of the energy moni- System implementation on all System implementation on Carn.Corp. toring and management system 11 ships 12th ship with the christening Goal #1 EMMA by ABB, which provides of AIDAperla decision support for optimizing ship and system performance
AIDA – Installation of dual-fuel engines Commissioning of the dual-fu- Commissioning of the dual-fuel Carn.Corp. on AIDA newbuilds 2016/2017 el engine on AIDAprima, ena- engine on AIDAperla, enabling Goal #1 bling supply of environmentally supply of environmentally friendly LNG in ports friendly LNG in ports
Dual-fuel engine installed on Dual-fuel engine installed on AIDAperla in 2016 newbuilds 2018/2021
AIDA – Equipping AIDA newbuilds with Commissioning the MALS Commissioning the MALS Carn.Corp. the innovative MALS technology technology on AIDAprima technology on AIDAperla Goal #1 to reduce fuel consumption
AIDA – Better waste heat recovery Modification of the onboard Further modification of the Carn.Corp. through technical improvements systems on AIDAvita and onboard systems Goal #1 with the goal of reduced oil- AIDAaura with focus on pro- fired boiler use and increased ducing fresh water as efficient- fresh water production ly as possible
Modification of the onboard systems has been performed on the other ships
AIDA – Installation of a comprehensive Conversion of the comprehen- Conversion of the comprehen- Carn.Corp. exhaust gas treatment system sive exhaust treatment system sive exhaust treatment system Goal #2 (reduction of soot particles, NOx on AIDAprima on AIDAperla and SOx by up to 99 percent) on new AIDA ships. Installation of the exhaust treatment system on Further development and opti- Gradual retrofitting of existing AIDAperla mization of the installed stages fleet with exhaust gas treatment of the exhaust treatment systems system
AIDA – Nutzung von Landstromver- Abschluss der Testphase zur Regelmäßige Versorgung von Carn.Corp. sorgung zur Reduzierung der Landstromversorgung von AIDAsol in Hamburg Altona mit Goal #3 Emissionen im Hafen AIDAsol in Hamburg Altona Landstrom aus erneuerbaren Energiequellen
AIDA – Use of shore-side power supply Commissioning of AWWPS on Commissioning of AWWPS on Carn.Corp. to reduce emissions at ports AIDAprima AIDAperla Goal #4 Further development and optimi- zation of AWWPS for increasing HELOM requirements in the future ENVIRONMENT
Goal Measures Status / 2016 Next steps / 2017 ff.
AIDA – Reduction of waste generated Continuous process Continuous process Carn.Corp. per guest per day Goal #6 Optimization of purchasing Further optimization of a) Conduct regular waste dispos- and processing procedures for purchasing and processing al audits and inspections on site waste prevention in hotel, procedures for waste preven- and in ports catering and ship operations tion in hotel, catering and ship operations b) Reduction of non-recyclable products. Introduction of closed- Further increase the recycling loop processes. Tighten require- rate ments for contractors, e.g. with regard to sorting rates
c) Increase use of biodegradable products
AIDA – Decrease consumption of water Continuous process Continuous process Carn.Corp. and energy resources by opti- Goal #1 and #5 mizing work processes on board Reduced average consumption Further reduction of average per person on board thanks to consumption per person on state-of-the-art technology in board thanks to state-of-the- hotel and catering operations art technology in hotel and (energy consumption reduced catering operating, e.g by 1.87% and water con- onboard AIDAperla (2017) and sumption by 3.17% compared AIDAnova (2018) to the previous year)
Increase use Increase use of sustainable prod- Continuous process. Continuous process. of sustainable ucts, e.g. furniture, clothing for For example, we now obtain In 2017 we aim to use the products guests and employees (Cradle 2 more sustainable food, such most environmentally friendly Cradle = C2C), food, etc. as organic tea, organic coffee, materials in the construction of fair-trade pork, and fair-trade the new ships 2018/2021 chocolate
Studies on the environmental compatibility of materials and alternative approaches
CO2 offset CO2 compensation by AIDA for Continuation of CO2 compen- Continuation of CO2 compen- all business travel of AIDA em- sation of AIDA business travel sation of AIDA business travel ployees by plane or rental car
Introduction of optional CO2 Further development of
CO2 compensation of cruises compensation of flights for CO2 compensation as an optional offer for AIDA AIDA guests in 2016 guests
Efficient IT Increase use of efficient IT and Transition to virtual clients & Continuous process. and office office solutions (printer, conver- server shore/sea almost com- Further transition to virtual solutions sion of IT clients etc.) pletely implemented clients & server shore/sea
Increase Increased digitalization to save Continuous process. Continuous process. digitalization resources on board and on Strengthening the range of Numerous projects in human shore (paper and toner) information on the AIDA resources and accounting homepage and apps to re- should replace printed mate- place printed material. rials and files with digital data management SAFETY & HEALTH
Goal Measures Status / 2016 Next steps / 2017 ff.
AIDA – Mandatory HESS training cours- Continuous process. Continuous process. Carn.Corp. es for all employees. Integrate Implementation of additional Implementation of additional Goal #7 HESS content in all training Carnival HESS training Carnival HESS training programs standards standards
AIDA – Systematic implementation of Continuous process Continuous process Carn.Corp. occupational health and safety Goal #7 strategies
Improved Develop a Group-wide and spe- Continuous improvement Continuous improvement management cially customized management process. process. systems that system within the Carnival Group Carnival standards in 2016 100% fulfillment of the Carni- take the that meets and exceeds the ISO with nearly 400 processes val standards processes particular re- requirements (99% degree of completion) quirements of the cruise industry into account WORK
Goal Measures Status / 2016 Next steps / 2017 ff.
Positioning as Extensive insights into work are- Awards as Top Employer, Tren- Awards Trendence Graduate an attractive as for applicants via the Internet, dence Graduate Barometer Barometer “Top 2 Employer employer trade fairs, social media, interna- “Top 3 Employer Germany – Germany – Tourism 2016, IHK tional and national career days, Tourism 2016, IHK” Top Train- “Top Training Company” for lectures and cooperations ing Company” for AIDA and AKC AKC Strengthened internal & exter- Continuous measures to Further development of the nal employer branding strengthen and position the AIDA career portal and social employer brand, in order to in- media activities (search engine Strengthening university mar- crease employee recruitment optimization, employee rec- keting and junior program ommendation program, inte- gration of job profile videos on the Jobs page)
Employee Targeted measures to reconcile Start of the I LOVE TO SEE Intensification of the I LOVE TO retention and one’s professional and personal YOU SMILE initiative SEE YOU SMILE initiative development life Introduction of AIDA 4me with Expansion of the offers within Promotion of career opportuni- the work-life-balance program the Wellbeing program ties and professional develop- “Wellbeing” ment measures Preparation for a digital HR Expansion and digitalization of world: Revision of all onboard- AIDA4me ing documents for new employ- ees (preparation for crew por- Pulse check/Survey of staff on tal); crew surveys on departure shore Conduct employee surveys Reduction of paper quantities through sign pads (e.g. work- Continuous development of ing hours, performance assess- training activities on board and ments) on shore (including intensive environmental awareness train- Introduction of performance ing) round tables for ship and shore personnel eLearning award for onboard- ing training Virtual onboarding trainings for new colleagues
Continuous expansion of train- ing activities on board and on shore GUESTS
Goal Measures Status / 2016 Next steps / 2017 ff.
Increase guest Differentiated assessment of Overall satisfaction at 8.28 Increase the level of guest sat- satisfaction customer needs and wishes isfaction. (Conversion of the evaluation Qualitative and quantitative scale: 0 = not at all satisfied, Introduction and application of evaluation of all guest feedback 10 = very satisfied; customer new and innovative measures satisfaction index as a total and evaluation methods for percentage value, taking into optimizing customer-oriented account weighted partial sat- products and processes. isfaction of travel components in relation to overall satisfac- tion)
Improving ac- Expansion of services for people Continuous process to improve Continuous process to improve cessibility for with special requirements; Clear- accessibility, stairlifts on ships accessibility, install stairlifts on people with er travel information for people put into service from 2010 other ships special needs with disabilities and special onwards (visually im- needs paired, hearing impaired and wheelchair us- ers)
Promote cus- Present on major platforms such AIDA Facebook Fanpage with Increase number of followers tomer dialogue as Facebook, google+, Youtube, more than 1,000,000 Fans on AIDA social media channels in social net- Twitter and in the AIDA Web & AIDA Web Lounge with works Lounge 100,000 members Increase Facebook fans to over 1,200,000 End of 2016: 1,000,000 Facebook Fans
Increase cus- AIDA Club for frequent travelers Reorientation of the AIDA Club, Further development of the tomer loyalty with attractive and complimen- custom and long-term care AIDA Club, custom and long- tary benefits measures for each club level. term care measures for each club level. ECONOMIC GROWTH
Goal Measures Status / 2016 Next steps / 2017 ff.
Expand the Commission of newbuilds; In- Commissioning of AIDAprima Commissioning of AIDAperla fleet crease berth capacity 21,962 beds in total 25,136 beds in total
Commissioning of two addi- tional new ships 2018/2021
By 2021: approx. 35,200 beds
Intensify posi- Create new jobs 7,177 employees on board and Recruitment of additional tive impact on 1,165 employees on shore employees, especially in the the local econo- context of commissioning the my AIDAperla and the new ships 2018/2021
More than 1,000 new jobs with each new ship
Intensify posi- Expand partner network and 13,857 partners, 224 ports & Further development of partner tive impact on build on partner relationships 76 countries networks (optimization, con- the region and solidation & stricter selection destination of suppliers according to the countries sustainability criteria)
Expand the Add new destinations to our Continuous process Continuous process range of travel portfolio offerings Introduction of the new travel program “AIDA Selection”
2016: 44 destinations and 5 countries more than last year
Further Increasing awareness of the Number 1 cruise company on Continuous process. develop market AIDA brand the German market Strengthen market position & position in increase brand awareness Germany Strengthen positive image Brand awareness in Germany: 72% (as of the beginning of 2017) COMMUNITY / CHARITY
Goal Measures Status / 2016 Next steps / 2017 ff.
AIDA – Promotion of research and Support of partners with volun- Continuous process. Continua- Carn.Corp. projects in the areas of social teer activities & donations, e.g. tion and expansion of volunteer Goal #10 responsibility and environmental SOS Children’s Villages, aid for activities & financial donations protection. migrants, democracy initiatives, animal welfare, sport and cul- Financial and staff support of Support of charitable institutions, ture Mercy Ships donation management