Healthy Together Directory of Health & Mental Health Services Linking Vancouver Coastal Health - Richmond to the People of Richmond

Healthy Together Directory of health & mental health services Linking Vancouver Coastal Health - Richmond to the People of Richmond

7000 Westminster Highway Richmond BC V6X 1A2 CONTENTS

Introduction...... 1

Vancouver Coastal Health...... 4

Vancouver Coastal Health – Richmond...... 6

Richmond Public Health...... 10

Acute Care Medical and Surgical Services...... 20

Mental Health and Addictions...... 24

Richmond Home Health...... 39

Doctors...... 46

Opportunities for Participation...... 47

Community Partnerships...... 51

Index...... 57

Phone directory...... 62 INTRODUCTION Protecting Your Health Many factors affect our health, well-being and ability to cope with life’s challenges. These include age, gender, This booklet has been compiled to provide you with genetics and environment, access to health services and information about the programs and services we offer at personal health practices. Vancouver Coastal Health (VCH) - Richmond. We hope you Throughout our lives, our living and working conditions will find it helpful. have a direct impact on our health. Adequate income, VCH - Richmond is committed to working with our meaningful work, learning opportunities, and a healthy community partners to improve the health of the people childhood all contribute to wellness. The choices we make we serve. We are committed to engaging our community by throughout our lives regarding food, physical activity, bringing the voice of patients, clients and residents into our smoking, alcohol, safety, family and friendships also affect policies, practices and processes. We recognize the public’s our ability to resist illness and injury as we age. strong desire to be involved in health care and believe that Health services work in partnership with you, your family, services and programs will be more effective and efficient and your community to promote and protect your health. when the end user is involved in the process. Here are some steps you can take to become and stay healthy: This booklet also outlines opportunities for you to participate with us in the health of our community. . Immunize . For more information or to get more copies of this . Exercise booklet, contact Leader of Community Engagement . Eat well at 604-244-5101. . Manage stress . Be smoke-free . Put safety first . Avoid illicit drugs and excess alcohol . Allow time for pleasure and friends . Think positively about yourself and your options . Seek peaceful solutions to conflicts in your life

1 2 Health Insurance for family members and friends visiting VANCOUVER COASTAL HEALTH Canada is important. Family members should try to get medical insurance before traveling to Canada. If you bring a family member to the hospital and they do not have insurance, ask the staff for a paper listing the costs to a People First person without medical insurance. Our Vision You can find more information in the BC Health Guide We will be leaders in promoting wellness and ensuring care by Handbook or online at www.healthlink.bc.ca. (If you focusing on quality and innovation. would like a free copy call 8-1-1 to order, or pick up at your local pharmacy.) Our Mission Another useful resource is the HealthLink BC, where We are committed to supporting healthy lives in healthy you can speak to a registered nurse 24 hours a day, 7 days . communities with our partners through care, education and a week. Call 8-1-1 or go online at www.healthlink.bc.ca research. for easy access to non-emergency health information and services. A pharmacist is available from 5:00 p.m.–9:00 Our Values a.m. Translation services are available in more than 130 languages. For deaf or hearing-impaired people, the TTY Service: We will provide outstanding service and respond to number is 7-1-1. needs in a timely and innovative manner. Integrity: We will serve openly and honestly in a caring and compassionate environment. Sustainability: We will focus on effectiveness, efficiency, best practices and health outcomes, holding ourselves responsible for results.

Our Goals We are guided by four organizational goals to achieve our vision. 1. Provide the best quality of care. 2. Promote better health for our communities. 3. Optimize our workforce and prepare for the future. 4. Use our resources efficiently to sustain a viable health care system.

3 4 Community Engagement Vancouver Coastal Health – Richmond Community Engagement encompasses a wide variety of activities - from consultations with the public to community development and community capacity building. 604-244-5537 All levels of the organization share the responsibility for community engagement. Administration 7000 Westminster Highway The Richmond Health Advisory Committee are residents Richmond, BC V6X 1A2 of Richmond who provide advice to VCH - Richmond www.vch.ca leadership about how and when to involve the relevant communities in strategic planning and healthy community partnerships. For information on getting We are committed to supporting healthy lives involved see page 46. in healthy communities with our partners through care, education and research. We at VCH work together to develop an efficient and sustainable health system for you, our patients, clients and residents. In working to carry out our vision, we are committed to the values of respect, professionalism, teamwork, communication and integrity.

Our Organization We provide a broad range of health services that span the continuum of care from health promotion and disease prevention, to early intervention and acute care, to ongoing care in the community, and residential care to palliative care. The VCH – Richmond senior management team consists of a chief operating officer and four directors, who provide leadership in: . Public Health Services, includes child and family health, environmental health and communicable diseases. . Acute Care, includes medical services such as emergency, hospital inpatient services, intensive care, oncology, maternity, pediatrics, and palliative care. Also included are surgical services such as inpatient and day surgery.

5 6 . Mental Health and Addiction Services, includes Risk Management 604-244-5209 mental health services for children, youth, adults Our Risk Management team helps VCH - Richmond and older adults; addiction services include harm personnel manage situations and issues in a way that reduction, and alcohol and drug treatment. promotes safety and ensures that the risk of harm to . Richmond Home Health, includes home care, case clients, staff and visitors is kept to a minimum. management, home support and residential care. Client Relations and Interpreters Patient Care Quality 604-244-5209 The Provincial Language Service (PLS) provides both Working with managers and professional leaders, our face-to-face and phone interpreting for patients who prefer Client Relations staff act as facilitators in resolving another language. complaints. We are not advocates for either the patient or the organization. Instead, our aim is to facilitate PLS interpreters are highly qualified community and resolution. We believe that listening to clients and medical interpreters who meet and follow the standards for understanding what they really want will help us to handle professional health care interpreting. We recommend that complaints with compassion and positive action. family and friends are not used as interpreters so that they may continue in the role of supporting the patient. Interpreting services are available 24 hours a day, seven Abuse, Neglect and Self-Neglect 604-244-5209 days a week, in over 180 languages. Interpreters must According to the BC Adult Guardianship Act, vulnerable be booked by your health care provider; if you need an adults experiencing abuse, neglect or self-neglect should interpreter, ask him or her to call: receive the most effective but least restrictive and intrusive support and assistance. . 604-675-4099 or toll-free 1-877-BCTALKS (1-877-228-2557) for spoken languages; VCH – Richmond is responsible for investigating situations . 604-736-7012 (TTY: 604-736-7099) for of abuse, neglect and self-neglect of adults living in the sign language. Richmond community. This applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition Translations that affects their decision-making ability. Many of our pamphlets have been translated into different The abuse may include intimidation, humiliation, physical languages. Please ask your health care provider for more assault, theft, fraud, misuse of a power of attorney, sexual information. You can also find translated materials online assault, over-medication, withholding needed medication, at http://vch.eduhealth.ca/. censoring mail, invasion or denial of privacy, denial of access to visitors or other basic human rights.

7 8 Neglect is the failure to provide necessary care, assistance, RICHMOND PUBLIC HEALTH guidance, or attention that causes – or is likely to cause – physical, mental or emotional harm or substantial damage to or loss of assets. 604-233-3150 If you have concerns that an adult you know is being Community and Family Health abused or is living at risk due to neglect or self-neglect, 8100 Granville Avenue please call any of the following numbers: Richmond, BC V6Y 3T6 . Addiction Services – 604-244-5486 . After hours, call the Richmond Victim/Witness What We Do Services Program – 604-270-6229 Community and Family Health . Client Relations and Patient Care Quality We provide information, education, resources, referrals, – 604-244-5115 or 604-244-5209 counselling, therapy support and services for infants, . Richmond Home Health – 604-278-3361 children, youth, seniors and families. . For emergencies – 9-1-1 • Asthma education • Breastfeeding . Mental Health Services – 604-675-3975 • Cardiac rehabilitation . Residential Care Social Workers: • Diabetes education Minoru – 604-244-5331 • Fall prevention and assessment for seniors Richmond Lions Manor – 604-274-6311 ext 328 (including home visits) • Growth and development . Social Work Department, Richmond Hospital • Hearing assessment – 604-244-5107 • Hearing aids The Public Guardian and Trustee is also available to • Home visits provide information and guidance – 604-660-4444 or • Immunization www.trustee.bc.ca. The legislation gives added power to • Mental health promotion intervene in emergencies and to investigate situations in • Nutrition which vulnerable adults are at risk. • Parent and infant drop-in • Parenting skills For more information on Vancouver Coastal Health’s role • Prenatal in responding to abuse, neglect or self-neglect of vulnerable • Postpartum depression adults, please contact ReAct Adult Abuse and Neglect • Speech and language development assessment for Response Resource at toll free 1-877-732-2899 or children birth to 5 years 604-984-5957 or www.vchreach.ca • Pulmonary rehabilitation classes • Vision, hearing and dental screening

9 10 . Activities of Richmond Public Health Contact Us • Harm reduction and needle exchange . Audiology (hearing) – 604-233-3188 • Prevent and control infectious diseases • Prevent injuries . Breastfeeding Clinic – 604-233-3150 • Promote community action on health issues . Child Health Clinic – 604-233-3100 • Promote healthy schools • Vaccination, growth and development for . • Promote tobacco reduction babies and children ages (0–5 years) • Promote wellness and physical activity • Promote healthy eating . Diabetes Education – 604-244-5163 • Promote healthy teeth • Promote healthy pregnancy . Garratt Wellness Centre – 604-204-2007 • Promote early childhood development • Specialized programs and community . partnerships to help people prevent . . Clinics of Richmond Public Health and manage chronic conditions • Breastfeeding . General Information, Richmond Public Health • Child health – 604-233-3150 • Hepatitis C • HIV/AIDS . Gilwest Clinic – 604-233-3135 • Dental • Confidential counselling and information, – . • Vaccination and Immunization – children and adult testing and care for HIV and Hepatitis C. • Youth . Healthiest Babies Possible – 604-877-4673 • Prenatal outreach program offering. free and confidential services for . pregnant women in Richmond. . HealthLink BC – 8-1-1 • Talk to a nurse dietitian or pharmacist • Translation available in 130 languages . Healthy Heart Program – 604-244-5163 . Immunization Services – 604-233-3176 • Vaccination for children and adults . Mental Health Promotion and Counselling – 604-233-3223

11 12 . Prenatal Education and Support – 604-233-3150 . Seniors Fall Prevention Program – 604-233-3150 • Prenatal Support: if you are pregnant and need support call 1-855-550-2229 . Speech and Language – 604-233-3228 • Prenatal Education Classes for expectant parents:. • Ages birth–5 years Contact Douglas College – 604-527-5472 . . VCH Travel Clinic – 604-736-9244 (classes offered at Richmond Hospital as a series • Specializes in travel medicine, . or one day, subsidy available) or . vaccinations, prescriptions and counselling.. SUCCESS for Cantonese and Mandarin language http://travelclinic.vch.ca/ classes – 604 279-7180 . Youth – 604-233-3204 . Preschool Dental Health – 604-233-3197 • Confidential services for youth . Pulmonary Rehabilitation Program – 604-233-5610 • Birth control counselling, PAP tests • Nationally accredited program that is . • Sexually transmitted infections intended for clients with COPD and other • Mental health counselling chronic lung conditions • A Respiratory Therapist and Physiotherapist Clinics provide group education and exercise training over a 4 week period For more information about our clinics, call the . • Topics include staying healthy, preventing lung following numbers: infections, energy conservation, avoiding lung irritants, and managing symptoms . Asthma Clinic – 604-233-5610 • The exercise portion is a monitored program that Each session is private and includes an education includes stretching, strengthening, endurance, component and assessment by a Respiratory and balance exercises that are specific to COPD Therapist. Topics include how asthma affects the • After completing the program, clients will be lungs, medication use, environmental triggers, offered a 3 month follow up and encouraged to staying healthy, and managing symptoms. Regular continue in our maintenance exercise program follow ups are offered to help clients maintain asthma control. Adults and children are both welcome. . Richmond Community Respiratory Programs – 604-233-5610 . Baby/Child Health Clinics – 604-233-3100 • Programs are available for Richmond residents living with chronic lung diseases such as . Breastfeeding Clinic – 604-233-3150 asthma and COPD (Emphysema and Chronic Bronchitis), who would like to learn more about . Diabetes Education – 604-244-5163 or 604-202-2007 managing their condition Provides services to people newly diagnosed with • Clients need a referral from either a Family any form of diabetes; Type 1, Type 2, gestational or Doctor or Respirologist. Spirometry is available pre-diabetes. A registered nurse and dietitian help with either program people stay healthy and avoid complications. . 13 14 Service is provided at the Richmond Hospital in English Community Programs and at the Garratt Wellness Centre in Cantonese We partner with community organizations to provide and Mandarin. Your doctor’s referral is required. health promotion projects.

. Gilwest Clinic – 604-233-3135 . Garratt Wellness Centre – 604-204-2007 or For confidential assessment, counselling and http://garrattwellness.vch.ca treatment of HIV/AIDS and Hepatitis C. Garratt Wellness Centre offers specialized programs, education and resources to assist Richmond residents . Noakes Community Maternity Clinic – 604-233-3222 in preventing and managing chronic conditions This clinic is for pregnant women who plan to give and improving their quality of life. Developed as a birth at Richmond Hospital.We provide care during partnership between VCH - Richmond and the City your pregnancy and for up to six weeks after your of Richmond. Many other community and health baby is born. agencies now offer programs at the Wellness Centre located at 7504 Chelsea Place. . Preventive Dental Services for 1–6 year olds – 604-233-3150 . Minds in Motion® A fitness and social program for those with early stage . Richmond Immunization Clinic – 604-233-3176 memory loss. Designed for people diagnosed with Provides immunizations for adults and children. . Alzheimer’s disease and other dementias and a friend, Some immunizations are free of charge, and some family member or caregiver. Enjoy light exercise you must pay for. We also do tuberculin skin testing conducted by a certified fitness instructor, followed for a fee. by activities or games and social times in a relaxed atmosphere. For more information and program details . VCH Travel Clinic – 604-736-9244 please call 604-675-5157 or [email protected]. By appointment only.. Our doctors and nurses specialize in travel medicine . Neighbourhood Cooking Club and and provide immunizations, counselling and Language Orientation. prescriptions.. This program helps low-income, isolated and http://travelclinic.vch.ca/ immigrant mothers with preschoolers to build on their strengths and improve their language skills. . Youth Clinic – 604-233-3150 For more information, call Family Services of Free and confidential sexual health services for youth Greater Vancouver at 604-279-7100. 13–21 years. Services include free contraception, STI testing and treatment, PAP testing, pregnancy . Parent Connections testing and counselling, mental health counselling This program promotes healthy child and family and referral, addiction counselling and referral. development in families with young children, particularly young, first-time, single and immigrant parents. For more information, call Richmond Family Place Society at 604-278-4336. 15 16 604-233-3147 Community Care Health Protection Facilities Licensing 604-233-3147 8100 Granville Avenue All facilities providing care to three or more people Richmond, BC V6Y 3T6 must be licensed under the Community Care Facility Act. We are a team of early childhood educators, a nurse, and an environmental health officer, providing Environmental Health 604-233-3147 the following services: We support public health and safety in many ways. . Licensing and routinely inspecting community care facilities such as intermediate care facilities, Public Health Inspection group homes, day cares, and preschools. . We carry out inspections, education, and . enforcement activities in restaurants, bakeries, Providing information and advice to facility butcher shops, food storage facilities, food operators and the public to ensure healthy, safe processing facilities, swimming pools and and appropriate care. personal services establishments. We inspect . Investigating serious incidents, complaints and private homes and businesses when there is a reports of abuse in community care facilities. health or safety complaint. . Our health inspection programs include: food Health Protection handler education, communicable disease . Inspection and Monitoring control (for food and water borne diseases), • Community care facilities for children . sewage disposal, drinking water, recreational (e.g. child care, group homes) water (beach sampling), vector control (rats and • Licensed care facilities for adults mosquitoes), and tobacco sales to minors. • Drinking water quality . We enforce the City of Richmond's Public • On site sewage disposal systems Health Protection Bylaw (smoking in public • Personal services establishments places, notification requirements when using • Public swimming pools and hot tubs pesticides, noise control, rodent control, fetal • Recreational water alcohol warning signs, health and safety issues • Restaurants and food retail concerning marinas, and health and safety issues • Manufacturing premises concerning the keeping of birds and animals). • Schools . Other activities concern indoor air quality, injury prevention and risk assessments. We also comment on applications for air emission, effluent discharge and pesticide use permits.

17 18 . Other Programs and Initiatives, ACUTE CARE MEDICAL AND Health Protection • City bylaw enforcement (Public Health . SURGICAL SERVICES Protection Bylaw No. 6989) • Food handler education 604-278-9711 • Rodent and mosquito control Richmond Hospital • Tobacco reduction strategies 7000 Westminster Highway Where We Work, Health Protection Richmond Hospital is a community hospital providing We provide service wherever people work, live, play, primary and secondary health care services in acute care. We learn and gather. serve residents of Richmond and part of Delta, and address • Care homes the medical needs of travellers using Vancouver International • Child care centres, preschools Airport and BC Ferries. We are a teaching hospital affiliated • Commercial sites with the University of British Columbia and other post- • Community centres secondary institutions. Each year, many of our health research • Community settings initiatives are undertaken by staff and physicians at our facility. • Homes We serve the majority of hospital needs for residents of the • Recreational facilities local community. Care is provided by 250 doctors and 1400 • Schools staff members, including more than 500 nurses. Our facility provides 180 beds for patients who require care in the hospital. Care is provided in most areas of medicine, including cardiology, gastroenterology, respiratory diseases, rheumatology, neurology, urology endocrinology, and infectious diseases. Maternity services include birthing rooms for labour and delivery, a maternity-specific operating room, and a neonatal intensive care unit. More than 1400 babies are born each year at Richmond Hospital. Our Pediatric Unit cares for children and youth with both medical and surgical care needs. We encourage parents to “room in” with their children. The Emergency Department is open 24 hours a day, 7 days a week and handles more than 40,000 visits each year. Intensive Care is an area in the hospital for patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care. 19 20 Surgical Services for adults and children include general Diagnostic Services surgery, ophthalmology (eye), ENT (ear, nose, throat), A wide variety of laboratory and medical imaging services plastics, vascular, orthopaedics, urology and gynecology. are provided at the hospital to support medical, surgical Surgery at Richmond Hospital is arranged by your and ambulatory care patients. Members of the public can surgeon’s office. The time you spend in the hospital will also come to the hospital for services such as: vary depending on the type of surgery: . Laboratory – 604-244-5295 . Outpatient surgery takes place in the Ambulatory Blood work and other tests ordered by your doctor Care Centre with a local anesthetic. You come in for can be performed on a walk-in basis at the laboratory, the surgery and return home the same day. located on the second floor of the South Tower. . Day surgery takes place in our main operating room. . The Maureen & Milan Ilich Medical Imaging You come to the Surgical Day Care Unit on the day Centre provides full medical imaging services, and of the surgery and return home later the same day. includes the region’s only open-concept MRI and a . Same Day Admit surgery takes place in our main operating state of the art 128-slice CT scanner. Both scanners room. You come to the Surgical Day Care Unit on the comfortably accommodate obese and claustrophobic day of the surgery and remain in hospital afterwards. patients. . Inpatient surgery, takes place in our main operating Medical Imaging Centre – 604-244-5109 room. You will stay in the hospital both before and CT Scan, x-ray, ultrasound, nuclear medicine, after the surgery. magnetic resonance imaging (MRI), and diagnostic mammography are among the many tests carried Medical Imaging includes one of the region’s only open out in the Milan & Maureen Ilich Medical Imaging concept MRIs, which can comfortably accommodate both Centre at Richmond Hospital. A doctor’s order is obese and claustrophobic patients. We also have a state-of- required for all of the tests done in this department. the-art CT scanner. The Medical Imaging Centre is located on the main Palliative Care offers caring support for people living floor of the North Tower, next to Emergency and is with a terminal illness. The focus is on providing comfort, accessed by the West Entrance. quality of life and symptom control rather than cure. The . Cardiopulmonary and Neurodiagnostic Services Integrated Hospice Palliative Care program provides end of – 604-244-5124 life care throughout the patient’s journey. Staff follow the Staff perform a variety of tests to help diagnose and client from home through to the palliative care unit, to the treat medical conditions related to the heart, lungs, hospice or residential care facility. muscles, and brain. The tests can be ordered by your Clients needing access to this service should call Richmond family physician or specialist. Home Health at 604-278-3361 and a clinical consult team • Pulmonary function (breathing) tests: . member will contact you. The clinical consult team is i.e., asthma, emphysema, etc. made up of a social worker, a clinical nurse specialist and a clinical program manager, who is a physician specializing in palliative care. 21 22 • Cardiology (heart) Tests: electrocardiograms MENTAL HEALTH AND ADDICTIONS (ECG or EKG), exercise stress testing, holter monitoring, peripheral vascular studies and ambulatory blood pressure monitoring 604-244-5562 • Neurology Tests (muscles and brain): electroencephalogram (EEG), electromyogram (EMG) Mental Health Emergencies Call this emergency number (CHIMO Crisis i.e., carpal tunnel syndrome, epilepsy, etc. line) or you can go to the Richmond Hospital . • Sleep Disorders Tests: sleep apnea, etc. Emergency Department. • Asthma Education . Screening Mammography Program of BC Mental Health – 604-244-5505 Emergency Services (MHES) 604-244-5562 Screening mammography is an x-ray test used to detect early breast cancer in women who do not MHES is a service providing community assessment and have any symptoms. A screening mammography intervention to individuals experiencing a mental health clinic is located at Richmond Hospital and may be crisis. MHES provides service to the City of Richmond accessed through the West Entrance. All BC women (including Vancouver Airport). Staff respond to calls from between the ages of 40–79 may book an annual health care professionals, clients, family members and the mammogram without a doctor’s referral. general public providing effective, timely intervention. Services include assessments, referrals to follow up mental . Sleep Disorders Lab – 604-822-7128 health services (both hospital and community based), health care professionals or other agencies. Evening and weekend intervention and support is provided to individuals during Ambulatory Care Services 604-278-9711 non-office hours through the crisis line service. Services provided at the hospital for people who are well Hours of operation are 11:00 a.m.–1:00 a.m. seven days a week. enough to be treated as an outpatient include: . Blood transfusion . Intravenous antibiotics Hospital Inpatient Program 604-244-5504 . Rehabilitation services An 18 bed inpatient psychiatry unit providing assessment . Cast clinic and treatment to adults with a variety of psychiatric . Hand clinic diagnoses who require 24 hour management in hospital. . Dietetic counselling The unit is staffed by a team who work together with the . Endoscopy patient, their family and community supports to provide . Oncology clinic individualized patient centered care. Discharge planning . Bronchoscopy may include referral to community resources for follow up.

23 24 Richmond Bridge House 604-244-7840 Transitions 10 bed residential short stay crisis intervention facility for #600-8100 Granville Avenue, Richmond 604-244-5486 clients who are experiencing a mental health crisis but do Outpatient assessment, treatment and advocacy/referral not require an acute psychiatric hospitalization. Clients services for adults experiencing substance misuse, mood are cared for by a team, 24 hours a day, 7 days a week and and anxiety disorders and/or other psychiatric and can be admitted for a maximum of 14 days. The service substance use disorders. Individual and group counselling provides a safe, supportive environment where clients have is available. the opportunity to learn new skills to better manage their For more information, call 604-244-5488 to speak with an illness once they are discharged back into the community. intake worker. Open Monday to Friday. All referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care. Anne Vogel Methadone Clinic at City Centre Health #100-8160 Cook Road 604-233-5699 Psychiatry Emergency Unit (PEU) 604-244-5475 The Anne Vogel Clinic is an Addictions and Primary Care 7000 Westminster Hwy, Richmond Hospital outpatient clinic. The clinic treats clients with complex addictions often involving but not restricted to opiate A 4 bed brief stay (72 hours or less) unit providing assessment, addiction. Many of the clients receiving services at the stabilization and treatment to individuals experiencing Anne Vogel Clinic also receive their primary medical a psychiatric/mental health crisis. The PEU provides specialized mental health and addictions services in an services at the clinic which consists of a team including a environment that supports a patient and family centered psychiatrist, two general practitioners, and an internist approach. The team has the support of both hospital and who also specializes in addictions, a counsellor (counselling community resources, on an as needed basis. They are able to psychologist), and a social worker. The clinic also refers provide discharge planning, case consultation and connection to other services such as residential care, detox, other with appropriate community resources for follow up. outpatient addiction services, and hospital and outpatient mental health services. The Anne Vogel Clinic is a part of Vancouver Health Richmond Mental Health Outpatient Services (RMHOS) Authority and a part of the addictions/mental health services. 7000 Westminster Hwy, Richmond Hospital 604-244-5534 Community based assessment and treatment for adults and older adults with mood and/or anxiety disorders and related DART (Drug and Alcohol Resource Team) 604-244-5396 problems of living. Group therapy programs and psychiatric Richmond Hospital – 7000 Westminster Highway consultation and treatment services are offered. Psychiatry The DART program, at Richmond Hospital, operates Clinics include: adult mental health, reproductive mental Monday to Saturday. It offers addictions assessment, health, older adult mental health and cross-cultural services. counselling, education and referral services for hospital For more information, contact reception at 604-244-5534. inpatients and provides information and connections to Open Monday to Friday. community addictions resources. 25 26 The services provided include: Community Mental Health Programs . Consultation regarding diagnosis and medical We provide community-based treatment and support to management (e.g. abuse and/or dependence) people of all ages. . Assistance with clinical decision making and nursing Adult Program - Richmond Mental Health Team management (e.g. withdrawal) 6061 No. 3 Road 604-675-3975 . Counselling of patients and families Community based psychiatric assessment and . Assistance with discharge planning treatment for adults with a severe and persistent mental illness that interferes with their functioning . Treatment planning and referral to community in the community. Services include case management, based addiction resources outreach and rehabilitation programs. . Education for patients, families and hospital staff Older Adult Program - Richmond Mental Health Team . Provision of resource materials related to substance use 6061 No. 3 Road 604-675-3975 Community based assessment and treatment for older Acute Home Based Treatment Program (AHBT) adults with dementia-related behaviour problems or AHBT is an ‘at home’ treatment option (including shelters) complex psychiatric and medical needs requiring a that offer a choice of treatment ‘at home’ instead of in hospital. team approach to care including case management and rehabilitation services. Family support and education This type of treatment is part of a shift in mental health care is also provided. Care is coordinated with primary care towards the recovery principle, which is moving mental health physicians, elder care facilities and other community practice to a more community based treatment approach. programs. Services are provided on an outreach basis. Clients must be 17 years of age or older with a mental illness, who currently require acute care, intensive treatment Early Childhood Mental Health 604-278-9711 ext 4055 and support or they are at risk of requiring psychiatric 7000 Westminster Hwy, Richmond Hospital hospitalization. Clients and their supports must have a stable, Richmond’s Early Childhood Mental Health Program assists safe environment where staff can safely provide treatment. families who have children 0–5 years of age, who have Access to the program is by referral only by a medical emotional difficulties and challenging behaviours. Individual professional in the hospital or the community. assessment and treatment of a wide range of behavioural The program accepts referrals from the emergency problems is provided including crying, bonding, sleep department, inpatient units and also community health difficulties, toileting programs, aggression, and anxiety. providers and offers crisis counseling, medical management Treatment is tailored to the individual needs of and outreach/home-based assessment and treatment seven the child and family. This program is located in the days a week from 9 a.m.–9 p.m. Richmond Child Health Centre and is part of the Infant and Youth Mental Health Program. Operates Monday to Thursday. Call for hours. 27 28 Child and Adolescent Mental Health Program . Team Response to Adolescents and Children 6100 Bowling Green Road 604-207-2511 in Crisis (TRACC) 604-207-2524 A community based assessment and treatment program Professionals concerned about any child or adolescent for children and youth 5-18 years of age, and their who pose a threat of harm to themselves or others, or families, who are affected by serious mental health who is in emotional or psychosocial crisis, can contact issues. We also help coordinate care and services with TRACC for urgent response and crisis stabilization. other community resources. Services include crisis Response is on an outreach basis within 24 hours of response Team Response to Adolescents and Children the referral. Services include risk assessment, crisis in Crisis (TRACC) and youth-focused mental health intervention, psychiatric assessment, communication promotion and counselling Integrated Youth Outreach with hospital and other community resources and (IYO), as well as a consultation clinic for family short-term crisis counselling. physicians to access psychiatric services. Hours of operation are Monday to Friday 9:30 a.m.– Hours are Monday to Friday, 8:30 a.m.–5:30 p.m. with 5:00 p.m. (Thursdays 11:30 a.m.–7:00 p.m.). extended evening hours Thursday to 7:00 p.m. Services can be provided in several languages and Children/Adolescents and Family Groups interpreters will be provided if required. Referrals are Promoting Family Health accepted from professionals, families and individuals (except Supporting Families with Parental TRACC and CAP Consultation Clinic; please see below). Mental Illness Initiatives 604-270-9220 . CAP 604-207-2511 These programs are funded by the Ministry for (Children and adolescent program) Children and Families in partnership with Vancouver Longer term therapeutic program for children Coastal Health. They are organized and run by and adolescents with serious mental health issues. a community table in Richmond consisting of Includes services of a psychiatrist. members from many agencies including Ministry for Children and Families, Vancouver Coastal Health, . CAP Consultation Clinic 604-207-2511 Canadian Mental Health Association-Pathways Child and adolescent psychiatrists provide diagnosis Clubhouse, Richmond Addictions Services, RCMP, BC and treatment recommendations to assist the Schizophrenia Society, Touchstone Family Services, referring Pediatrician or Family Physician in offering Turning Point Recovery Society and CHIMO Crisis ongoing care to the child/adolescent. Physician Services. Several programs are available to anyone referral required. living in Richmond who has a family member with a mental health or substance use issue, or both. . IYO (Integrated Youth Outreach) 604-233-3194 . IYO clinicians provide consultation and education to Building Resiliency in Children 604-270-9220 This 10 week group for 8–12 year olds runs 3 times the community and professionals regarding youth a year at the Richmond Caring Place. A program for mental health issues, as well as short-term treatment parents runs at the same time for 6 sessions. The for youth with mental health concerns. focus of the group is to foster resiliency skills which

29 30 include identifying and managing feelings, coping Richmond Eating Disorders Program with negative feelings, identifying supportive adults Richmond Eating Disorders Program is a voluntary program and having fun with other kids who may have had that offers community-based assessment and treatment for similar experiences. Parents review the same skills to youth, adults and families with eating disorders. Treatment ensure that each member of the family is learning the may include individual, group, and/or family counseling, same skills. Registration is required. medical monitoring, and nutritional support. Our aim is to . Super Saturday/Sunday Club 604-872-4914 explore and enhance the unique strengths and abilities of This is an ongoing recreation program offered once a clients and families in the pursuit of personal and health month through Canadian Mental Health Association- goals. We communicate with the Eating Disorder Programs Burnaby/Vancouver Branch. Please call if you’re at BC Children’s and St. Pauls Hospitals. interested in getting waitlisted. To access services the following are required: . Resilient Youth 604-270-9220 . Eating disordered behaviour is the primary concern. This is a 6 week recreation-focused group for 13–18 year olds who self identify as having a parent with a . A referral from a family physician is required in mental health or substance use issue. The focus is on order to be scheduled for an assessment. getting out, having fun and meeting other teens who . Client must be Richmond resident. may have similar experiences. It runs 4 times a year. Registration is required. The program also offers clinical consultation to professionals who require information on eating disorders. . Fun Fridays 604-872-4914 Educational seminars are also available upon request. This is an ongoing recreation program for 12–14 year olds on a Friday evening offered by the Canadian Please call 604-244-5489 if you have a referral enquiry, or Mental Health Association (CMHA) Vancouver/ require information on our services. Burnaby and Richmond Addiction Services (RAS). Please call RAS at 604-270-9220 if you interested in Richmond School Program 604-718-4056 getting on the wait list. 6480 Blundell Road Richmond School Program provides school accessed, . Family Fun Nights 604-270-9220 short to medium term, early intervention treatment This is a free, fun, social evening and a chance for services for high-risk elementary school-aged children families to come together who have a family member manifesting psychiatric disturbances. Referral is through with mental health or substance use issues, or both. the School Area Counselors. Everyone is welcome to meet other families, eat a meal and enjoy some fun activities. We have crafts, Open Monday to Friday. games, special events and barbeques in the summer. It takes place monthly at the Richmond Caring Place. Registration is not required but please call to confirm when it is happening.

31 32 Mental Health Information Line 604-669-7600 Crisis and Help Lines BC Mental Health and Addiction Services, an agency We contract with community agencies to provide of the Provincial Health Services Authority, provides a counselling and support in English and Chinese. diverse range of mental health services to people across BC, including: English Crisis Line 604-279-7070 . Specialized mental health treatment services for CHIMO Crisis Services adults and children 120 – 7000 Minoru Boulevard . Forensic psychiatric services Volunteers provide telephone counselling to people in distress, seven days a week from 8:00 a.m.–midnight. . Research and knowledge exchange They provide support and non-judgmental understanding . Mental health promotion to help callers identify problem areas and work towards www.bcmhas.ca resolving them.

HeretoHelp Chinese Help Lines Mandarin: 604-270-8222 Cantonese: 604-270-8233 HeretoHelp is a project of the BC Partners for Mental Health and Addictions Information. SUCCESS. 220 – 7000 Minoru Boulevard We are a group of seven provincial mental health and addictions nonprofit agencies that, since 2003, Volunteers provide sincere and caring support in Mandarin have been working together to help individuals and and Cantonese, seven days a week from 10:00 a.m.–. families better manage mental health and substance 10:00 p.m. They assist people who feel lonely or in despair use problems. BC Partners work is funded by BC because of unemployment, family conflict, difficulty Mental Health and Addiction Services. We also receive adapting to local culture, or other problems. Volunteers additional support from the Ministry of Children and also offer information about community resources. Family Development. Phone the Distress Line Network at 310-6789 if you Crisis and Suicide Intervention 604-279-7077 wish to speak to a trained volunteer specialist for CHIMO Crisis Services support or referrals related to mental health. This is a 120 – 7000 Minoru Boulevard free call and no area code is needed. This service is available 24 hours a day, with no wait or busy signal. We contract with CHIMO to offer a counselling service to people who are experiencing a crisis, who are at risk www.heretohelp.bc.ca of suicide, or who have made a suicide attempt. The counselling service is available primarily to those aged 19 1-800-SUICIDE (1-800-784-2433 ) and over. Limited counselling for those under 19 is also If you are in distress or worried about someone else call available. CHIMO also offers a support group for those this number. It is free and available 24 hours a day. who have lost a friend or family member to suicide. 33 34 Community Based Support – Pathways Clubhouse Richmond Addiction Services Society (RASS) 7351 Elmbridge Way 604-276-8834 200-7900 Alderbridge Way 604-270-9220 Canadian Mental Health Association/Pathways Clubhouse We contract with RASS to provide services for youth. We contract with the Canadian Mental Health Association RASS provides a variety of services for young people and to provide a variety of mental health services: older adults who have alcohol, drug, and gaming problems. They also help family members and others who are . Supported housing programs (subsidies and affected by substance misuse. community support) . Rehabilitation programs: Pathways Clubhouse RASS services include: including Supported Volunteering, Supported . individual counselling Employment and Supported Education . an education program . Social/Recreation program (evenings, weekends and . youth outreach counselling public holidays) . constructive alternatives to teen school suspension . Wellness programs that promote physical fitness and nutrition through classes, events, and community . therapy groups fitness subsidies. . relapse prevention . Public education program provides information/ . public education presentations, seminars and referral services, workshops/lectures and a mental workshops health library. . prevention and community outreach programs . Bounce Back is a program designed to help and services people experiencing symptoms of depression and anxiety that may arise from stress or other life . older adult services circumstances. Offered in English and Cantonese. Youth Outreach Counsellors provide individual . Support to Chinese speaking individuals with a counselling, group sessions and referrals. They are also a mental illness, their families and service providers. resource for individuals and professional staff from other community agencies. . Connect with services and programs that serve the Chinese speaking community. www.richmondaddictions.ca

35 36 Richmond Mental Health Peer Support, Mental Health 604-675-3977 and Addictions Housing 604-675-3975 Richmond Mental Health. Mental Health Housing provides a continuum of housing Consumer and Friends Society (RCFC). services to individuals with severe and persistent mental 200 – 6061 No. 3 Road health conditions. This includes Licensed Specialized We contract with RCFC to provide a peer support program Residential Care Facilities, Enhanced Supported Housing for mental health consumers. We also provide funding and Supported Independent Living placements. which aims to increase the effectiveness of the mental Licensed Specialized Residential Care Facilities provide health system while helping mental health consumers 24 hour care in a group home setting. There are 5 homes develop skills and gain confidence. in Richmond with 8–10 residents in each. Care is provided The RCFC also offers a specialized peer support program by healthcare workers and nurses. The homes have a for Chinese-speaking clients. The program is funded psychosocial rehabilitation focus and support individuals to by VCH - Richmond and VCH SMART Fund and offers develop the skills to move to more independent living. Chinese-speaking peer support assistance. The Enhanced Supported Housing Program is a contracted service and has 45 places in rental townhouses and apartments throughout Richmond. Clients can live alone Needle Exchange Locations or with 1–2 room mates. Support is provided up to 3 times City Centre Health Richmond Public Health per day and staff are available 13 hours a day by phone. 8160 Cook Road 8100 Granville Avenue Overnight, this program has a partnership with the 604-233-5699 604-233-3150 Licensed Care Facilities as needed. VCH - Richmond offers a program for the safe and legal The Supported Independent Living Program is contracted disposal of used needles in a safe and legal way. Clean to the Canadian Mental Health Association and provides needles are available in exchange. subsidies and weekly support to individuals requiring some support to live independently. The intent of providing needle exchange services is to reduce the spread of HIV and Hepatitis C and to prevent Addictions Housing provides 18 months of financial subsidy other health complications. Needle exchange services also and support to 26 individuals who require supported reduce the number of discarded needles in public places housing as part of their recovery plan. Clients must be and the incidence of needle-stick injuries. We encourage connected with Transitions or the Anne Vogel Clinic. safer injecting practices by providing sterile water, alcohol wipes and related health information. Needle exchange services are provided in a safe and non-judgmental manner.

37 38 RICHMOND HOME HEALTH Home Care Nursing and Rehabilitation 604-278-3361 Our nurses, physiotherapists and occupational therapists 604-278-3361 provide services to those whose needs can safely be met while they remain at home. We also arrange home support Call for more information about our services or for those who need help with the tasks of daily living. to book an appointment. Several of our programs meet specific needs:

Richmond Home Health is for clients who have chronic . Through Health Services for Community Living, health care problems that hinder their ability to be we offer nursing and rehabilitation consultation independent. A home visit can be arranged to discuss your and support to care providers and to their adult health care needs. clients who have multiple physical and cognitive disabilities.

Case Management, Richmond Home Health 604-278-3361 Home Support 604-278-3361 Case Managers are health professionals who can review your situation and help to arrange the community care Our home support program provides help with the tasks of required. There is a cost for some services. daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. . We arrange home support for adults who need help with Our case managers and professional care staff arrange tasks of daily living due to ongoing health problems. home support. Community health workers follow the care . We arrange adult day care and respite services. plan developed by you and your case manager. Service is delivered by neighbourhood teams within a flexible time . If you should find that you can no longer live frame that is focused on completing the required tasks. . independently at home we will assist you to find . The cost of service varies. alternative living arrangements.

OASIS (OsteoArthritis Service Integration System) 604-875-4257 (Regional Office) #120-6091 Gilbert Road, Richmond OASIS is a Vancouver Coastal Health program developed to support people with any stage of hip or knee osteoarthritis through assessment and education.. The assessment team, which includes physiotherapy, occupational therapy, and nursing, will work with you to assess your needs, develop an action plan and

39 40 access services in your community. This assessment Long Term Care Facilities 604-278-3361 requires a physician referral.. Residential care homes offer 24 hour care and supervision A variety of free education sessions are available by a team of health professionals for adults who can no without referral. Topics include: osteoarthritis and longer live independently. exercise, nutrition, home safety and pain management.. If you need joint replacement surgery, OASIS has a To be admitted for long term care services, a person number of strategies to help you get ready.. must be assessed and eligible and must meet the criteria For more information, please phone or visit our for complex care. The waiting period is approximately six website www.vch.ca/oasis. months. Call 604-278-3361 for more information. There are also private-pay beds available at Fraserview Subsidized Assisted Living 604-278-3361 Intermediate Care and Courtyard Gardens. You can apply Courtyard Gardens to these two facilities directly. 7051 Moffatt Road SUCCESS Austin Harris Residence We have five complex care homes in Richmond: 5411 Moncton Road . Fraserview Intermediate Care – 604-274-3510 Subsidized Assisted Living includes rental 9580 Williams Road accommodations, hospitality services and personal care. . Pinegrove Place – 604-278-1296 Hospitality services include meals, weekly cleaning 11331 Mellis Drive and laundry, social/recreational activities and 24 hour . Richmond Lions Manor – 604-274-6311 ext 300 emergency response. It is primarily intended for seniors 11771 Fentiman Place with low to moderate incomes that require assistance with . Rosewood Manor – 604-271-3590 personal care. It is a congregate living arrangement with 6260 Blundell Road communal meals and social activities. . Minoru Residence – 604-244-5300 A person may be eligible for Subsidized Assisted Living 6111 Minoru Boulevard if they are assessed and eligible to receive home support services, are able to make decisions about daily activities We have one residential home for disabled adults: and needs, are able to communicate and be understood by others but are not managing well in their home with . Steveston Residence – 604-731-0401 available services. The waiting period is approximately 12 11119 No. 1 Road months. Please call 604-278-3361 for more information. This is a facility for younger, disabled people, usually under age 65. Clients live in their own rental apartment, but we contract with False Creek Residence Society to provide care 24 hours a day.

41 42 The following long term, private pay, care facility provides Volunteer Richmond Information Services 604-279-7020 intermediate care and meets our licensing requirements 190 – 7000 Minoru Boulevard but is privately owned and operated: Volunteer Richmond Information Services (VRIS) is . Courtyard Gardens – 604-273-1225 a non-profit, charitable organization which has been 7051 Moffatt Road bringing people and services together through information, programs, and the promotion of volunteerism since 1972. VRIS works with community partners such as Vancouver Adult Day Care, 604-272-3237 Coastal Health to provide needed volunteer delivered Richmond Kinsmen Adult Centre programs and services in Richmond. Seniors Community 100 – 6100 Bowling Green Road Support Services provides support to seniors in Richmond This non-profit adult centre offers a Therapeutic Activity with the following programs: program every weekday for adults with health problems. Adults can enjoy healthy activities and contact with other Caregivers Education and people under the supervision of health care professionals. Support Program 604-279-7020 The program runs from 9:00 a.m.–2:30 p.m. and includes A caregiver is someone who provides care and support lunch and snacks. You can ask us to refer you to this for an older adult in Richmond, in the community or program (604-278-3361), or you can call the Richmond in a care facility. Education and support is available for Kinsmen Adult Centre directly. caregivers and includes tools and information to live healthier and happier lives. A referral is not required for this service.

Richmond Senior Peer Counselling Program 604-279-7020 Senior Peer Counsellors are volunteers who have been trained to listen and to help clients cope with the changes that come with the senior years. Meetings are one-on-one, free and confidential. . A referral is not required for this service.

Seniors Information and Referral 604-279-7020 Seniors Information and Referral Counsellors are trained senior volunteers who assist other seniors and/ or their families to find community information and help them connect with the best resource to meet their needs. Services are offered at no cost, by appointment or phone through the Seniors Info line. A referral is not required for this service. 43 44 Volunteer Shopping Programs 604-279-7020 DOCTORS Volunteer Richmond Information Services works in partnership with Vancouver Coastal Health to provide grocery shopping assistance to help seniors and others with long term health problems maintain their It is important for you to have a family doctor who knows independence and remain in their own homes as long you and looks after your ongoing health needs. as possible. There are four different types of volunteer Family doctors treat people of all ages and can provide shopping that are available, at no cost, all of which are continuous medical care for the whole family. At VCH - provided by trained volunteers. Richmond, we have approximately 75 family doctors who . Shop-by-Phone oversee the care of their patients when they are in the This service is offered to those whose health hospital or in our community programs. Many doctors prevents them from being able to shop for their speak other languages as well as English. groceries. Orders are placed over the phone, filled Family doctors can treat most common medical problems. by volunteer shoppers, and then delivered to Having regular check-ups and staying healthy through the clients’ home by Safeway. A referral is not good medical care are also important reasons to have a required for this service. family doctor. . Group Shopping Sometimes your family doctor may need to refer you to a Volunteers assist clients (one-on-one) to shop at the specialist, a doctor who has special training in a particular Richlea/Broadmoor Plaza on Tuesday mornings. area. At VCH - Richmond, we have a wide range of Clients must be registered with HandyDART . specialists. The Emergency Department at Richmond Hospital (604-575-6600) and referred through Richmond provides urgent care for Richmond residents. Home Health (604-278-3361). For a list of family doctors who are taking new patients, . Individual and Personal Shopping call the BC College of Physicians and Surgeons at These two programs are available to further meet 604-733-7758, or visit www.cpsbc.ca. clients’ shopping needs. Please call 604-279-7020 for more information. A referral is required for this service.

45 46 OPPORTUNITIES FOR PARTICIPATION Richmond Hospital Foundation 604-244-5252 The Richmond Hospital Foundation is a registered, non- profit organization. We raise funds to purchase critical medical equipment and fund improvements to the facilities Linking VCH - Richmond at Richmond Hospital, Minoru Residence and Richmond with the people of Richmond Lions Manor intermediate care facilities. We raise funds from individual donors, foundations, service We want you to be a partner with us in the health of our groups and corporations. community! As one of the healthiest communities in Canada, Richmond residents, with their strong community Our Annual Giving Program includes direct mail, spirit, have helped to shape VCH - Richmond and continue commemorative gifts, and special events. We receive many to make a difference in the services we offer. gifts in loving memory of a family member or friend. We also receive gifts given in honour of a special birthday, Community involvement in health takes many different anniversary, retirement or appreciation. forms. You might volunteer your time and expertise, make a donation, or help raise funds. Perhaps your Many of our donors plan a deferred gift in their will. A organization or group could partner with us in some way – planned gift is an opportunity to leave a lasting mark in the “Community Partnerships” section gives examples of the community – a donor’s generosity helps ease someone’s some existing partnerships. Listed below are a number of pain, cure a disease or buy equipment that could save lives. opportunities for participation. Planned gifts to the Richmond Hospital Foundation leave a legacy of first-rate health care to future generations.

Richmond Health Advisory Committee 604-244-5101 Many business and community organizations hold innovative fundraising campaigns to benefit the Richmond The Richmond Health Advisory Committee provides Hospital Foundation. advice to VCH - Richmond senior staff on the best ways to consult the community about health plans and services. Gifts help to support our hospital’s most urgent priorities. Committee members come from diverse backgrounds, and Donors can designate their gift to a specific area or towards are broadly informed and involved in their community. a specific piece of equipment. Our Richmond Health Advisory Committee meets For more information, please contact the Richmond monthly in the Westminster Health Centre at the Hospital Foundation at 604-244-5252 or Richmond Hospital, 7000 Westminster Highway. For more www.richmondhospitalfoundation.com. information contact the Leader of Community Engagement at 604-244-5101.

47 48 VCH - Richmond Volunteer Resources 604-244-5310 Richmond Hospital/ Volunteers enhance the lives of hundreds of people every Healthcare Auxiliary 604-244-5267 day in hospital, residential care and in the community. The Auxiliary has been a valued part of VCH for over 50 years and continues to carry out an important role . Volunteers assist in a variety of clinics and patient in raising funds for patients and residents. Auxiliary areas including the emergency department, surgical volunteers manage many retail ventures. You are invited to daycare and ambulatory care. Volunteers also greet the to shop at the following locations: public upon arrival and help them find their destination within the hospital. Richmond Hospital volunteers . Richmond Hospital Gift Shop: Conveniently located interact with patients and their families in order to offer in the main lobby of Richmond Hospital sells a comforts to ease their hospital experience. variety of items including toiletries, magazines, . Residential Care Volunteers assist with mobility snacks, stationary, toys, baby gifts and flowers. and exercise programs, music, recreation groups . Vendor Tables: Specialty items are available for and outings, and faith-based services. Some provide purchase in the main lobby of Richmond Hospital volunteer visiting, help out in the hairdressing salon or most weekdays. in the gardens. Volunteers also work in the Tuck Shop . Lottery Booth: Located next to the Gift Shop in the at Minoru Residence raising funds for the Auxiliary. main lobby. . Community and Family Health volunteers assist . Thrift Shop: Located in Steveston at 3731 Chatham throughout the community with flu, school and Street. Used clothing, toys, household items and travel immunization clinics. Volunteers also provide other treasures are available at reasonable prices. assistance at special events and fairs. Donations are welcome. For further information or if you are interested in . Tuck Shop at Minoru Residence extended care volunteering please call 604 244-5310 or facility offers a variety of convenience items to [email protected]. residents and visitors such as toiletries, snacks and adapted clothing. Please contact the Auxiliary Office at 604-244-5267 if you would like more information about products or hours of operation or if you would like to volunteer.

49 50 COMMUNITY PARTNERSHIPS . Richmond Community Services Advisory Committee brings together a diverse group of government, community and agency representatives concerned about social issues and the well-being of the community. Working together for health . The Richmond Family Violence Prevention Network with our community partners is made up of community-based agencies with leadership from the Richmond RCMP Domestic We work together with many groups, including: Violence Unit and Vancouver Costal Health, and reflects a broad range of services to support families . Community volunteers impacted by family violence. . Non-profit groups and agencies . Supported Child Care Program provides resources . Social services and information about community services to care providers and families of disabled children. . Faith communities . “Richmond Children First Initiative” is a . Fire-Rescue and RCMP partnership that brings together all sectors of the . Business community community to focus on the service delivery system . City of Richmond for young children 0–6 and their families. . . Richmond School District Richmond Child Care Resource and Referral Centre 604-279-7020, a program of Volunteer Richmond Partnerships foster a healthy community and make it Information Services, is funded by the Government easier for children, youth, parents, adults, seniors and of British Columbia to provide parents with child families to make choices that promote health. Some care information to meet the individual needs of examples of community initiatives in which VCH - their child, as well as to assist child care providers Richmond is involved are: with training, materials, support, and information to provide nurturing, safe, quality child care programs. . Richmond Home Health Integration Council brings together VCH - Richmond residential and community . Richmond Poverty Response Committee addresses care leadership, community care facility coordinators poverty-related issues in the community. and community based service agencies to promote . VCH - Richmond is an appointed member of the teamwork and to ensure all areas within the Richmond Intercultural Advisory Committee. Their community care services are actively engaged in creating purpose is to enhance intercultural harmony and a fully integrated health care system in Richmond. strengthen intercultural cooperation in Richmond. . Mental Health and Addictions Integration Council is made up of consumers and community agencies. It facilitates and coordinates mental health and addiction service delivery in Richmond. 51 52 . Richmond Advisory Council on Perinatal Issues . Turning Point Recovery Society is a non-profit identifies and develops resources for childbearing organization that provides a continuum of addiction families. Their aim is to promote integrated recovery services in safe, support and abstinence- services that are socially acceptable, accessible and based environments for individuals who desire affordable to all members of our community. to stop using drugs and alcohol. In delivering our . The Gilwest Community Advisory Group brings mission, Turing Point implements positive solutions together community and organization representatives to a disease whose negative impact effects not only who, along with staff of VCH - Richmond, support the addicted, but their families, co-workers and the delivery of HIV/AIDS, Hepatitis C and addiction the entire community; provides individuals with services including a Methadone clinic in Richmond. the tools to acquire self-sufficiency; and provides community education to break-down barriers to . The Local Governance Liaison Group, chaired by addiction and mental health issues. Turning Point VCH’s Richmond Chief Operating Officer brings operates 2 residential support facilities in Richmond together local governance representatives from the with 24 hour care and supervision, one for mean and City of Richmond, Richmond School District, RCMP, one for woman. MLA’s and MP’s to share information on VCH . Alzheimer Society of BC - First Link Program is strategies and initiatives. The group also provides a an early intervention service designed to connect forum to identify health issues and challenges. individuals and families affected by Alzheimer’s . The Richmond Hospital Foundation is a registered, disease or another dementia with services and support non-profit organization that raises funds for critically as soon as possible after diagnosis. Formal referral needed equipment and programs throughout VCH from physicians and health professional allows for - Richmond. Many businesses and community proactive contact with individuals and families. organizations hold fundraising campaigns to support • First link gets you connected early for support the Richmond Hospital Foundation. through your journey . Safe Communities Richmond is an alliance of • The more you know about Alzheimer’s disease or organizations dedicated to creating a safe community another dementia, the better you may be able to to live, work, and play, where everyone takes cope with your situation. responsibility for the community’s health and safety. • You will be linked to community supports . and services. . The Heart of Richmond AIDS Society services include support groups, meals, counselling and outreach for persons infected or affected by HIV/ AIDS. In addition, education, awareness and prevention programs are provided, particularly for youth. Guidance and support are given to HIV positive persons with addictions, to help them obtain appropriate treatment services.

53 54 Evaluation and Feedback: We hope you found this resource useful for locating health services in Richmond. We would appreciate your feedback. Please complete this form in order to provide us with suggestions or to correct any of the information.

DATE: ______

I found this resource to be:

Very useful____ Somewhat useful ___ Not useful ____

I would suggest the following changes to this resource:

______

The following information needs to be corrected: Page______Correct information ______Reason for change ______NAME (optional): ______ORGANIZATION (if applicable): ______CONTACT PHONE NUMBER: ______

FAX this page to Leader, Community Engagement at 604-244-5552

Thank you for taking the time to respond!

55 Community Programs...... 16 Index Courtyard Gardens...... 43 Crisis and Help Lines...... 34 Crisis and Suicide Intervention...... 34 1-800-SUICIDE...... 33 DART (Drug and Alcohol Resource Team)...... 26 Abuse, Neglect and Self-Neglect...... 8 Diabetes Education...... 12, 14 Acute Care...... 6 Diagnostic Services...... 21 Acute Care Medical and Surgical Services...... 20 Early Childhood Mental Health...... 27 Acute Home Based Treatment Program (AHBT)...... 27 Emergency Department...... 19 Addiction Services...... 9 English Crisis Line...... 33 Adult Day Care, Richmond Kinsmen Adult Centre...... 43 Environmental Health...... 16 Adult Program - Richmond Mental Health Team...... 28 Evaluation and Feedback...... 54 Alzheimer Society of BC - First Link Program...... 54 Ambulatory Care Services...... 23 Family Fun Nights...... 30 Anne Vogel Methadone Clinic at City Centre Health..... 26 Fraserview Intermediate Care...... 41 Asthma Clinic...... 14 Fun Fridays...... 30 Asthma Education...... 23 Audiology (hearing)...... 12 Garratt Wellness Centre...... 12, 15 General Information, Richmond Public Health...... 12 Baby/Child Health Clinics...... 14 Gilwest Clinic...... 12, 15 BC College of Physicians and Surgeons...... 46 Gilwest Community Advisory Group...... 53 BC Health Guide Handbook...... 3 Group Shopping...... 45 Breastfeeding Clinic...... 12, 13 Building Resiliency in Children...... 30 Healthiest Babies Possible...... 12 HealthLink BC...... 3, 12 CAP Consultation Clinic...... 29 Health Protection...... 17, 18 Cardiology (heart) Tests...... 23 Healthy Heart Program...... 12 Cardiopulmonary and Neurodiagnostic Services...... 22 Heart of Richmond AIDS Society...... 53 Caregivers Education and Support Program...... 44 HeretoHelp...... 33 Case Management, Richmond Home Health...... 39 Home Care Nursing and Rehabilitation...... 40 Child and Adolescent Mental Health Program...... 29 Home Support...... 40 Child Health Clinic...... 12 Hospital Inpatient Program...... 24 CHIMO Crisis Services...... 34 Chinese Help Line: Mandarin...... 34 Immunization Services...... 12 Chinese Help Lines: Cantonese...... 34 Individual and Personal Shopping...... 45 Client Relations and Patient Care Quality...... 8, 9 Inspection and Monitoring...... 18 Community and Family Health...... 10 Integrated Youth Outreach (IYO)...... 29 Community Based Support - Pathways Clubhouse...... 35 Intensive Care...... 20 Community Care Facilities Licensing...... 18 Interpreters...... 7 Community Engagement...... 5 IYO (Integrated Youth Outreach)...... 29 Community Mental Health Programs...... 28 57 58 Laboratory...... 22 Public Health Inspection...... 17 Leader of Community Engagement...... 1, 47 Public Health Services...... 6 Local Governance Liaison Group...... 53 Pulmonary Rehabilitation Program...... 13 Long Term Care Facilities...... 42 ReAct Adult Abuse and Neglect Response Resource...... 9 Maureen & Milan Ilich Medical Imaging Centre...... 22 Residential Care Social Workers: Minoru...... 9 Medical Imaging...... 21 Resilient Youth...... 31 Medical Imaging Centre...... 22 Richmond Addiction Services Society (RASS)...... 36 Mental Health and Addiction Services...... 7 Richmond Advisory Council on Perinatal Issues...... 53 Mental Health and Addictions Integration Council...... 51 Richmond Bridge House...... 25 Mental Health Emergency Services (MHES)...... 24 Richmond Child Care Resource and Referral Centre..... 52 Mental Health Information Line...... 33 Richmond Children First Initiative...... 52 Mental Health Promotion and Counselling...... 12 Richmond Community Respiratory Programs...... 13 Mental Health Services...... 9 Richmond Community Services Advisory Committee.... 52 Minds in Motion...... 16 Richmond Eating Disorders Program...... 32 Minoru Residence...... 42 Richmond Family Violence Prevention Network...... 52 Richmond Health Advisory Committee...... 47 Needle Exchange Locations: Richmond Home Health...... 7, 9 City Centre Health...... 38 Richmond Home Health Integration Council...... 51 Richmond Public Health...... 38 Richmond Hospital Foundation...... 48, 53 Neighbourhood Cooking Club and . Richmond Hospital/Healthcare Auxiliary...... 50 Language Orientation...... 16 Richmond Immunization Clinic...... 15 Neurology Tests (muscles and brain)...... 23 Richmond Intercultural Advisory Committee...... 52 Noakes Community Maternity Clinic...... 15 Richmond Lions Manor...... 9, 42 OASIS (OsteoArthritis Service Integration System)...... 40 Richmond Mental Health and Addictions Housing...... 37 Older Adult Program - . Richmond Mental Health Richmond Mental Health Team...... 28 Outpatient Services (RMHOS)...... 25 Other Programs and Initiatives, Health Protection...... 19 Richmond Poverty Response Committee...... 52 Richmond School Program...... 32 Palliative Care...... 21 Richmond Senior Peer Counselling Program...... 44 Parent Connections...... 16 Risk Management...... 8 Pediatric Unit...... 20 Rosewood Manor...... 42 Peer Support, Mental Health...... 38 Pinegrove Place...... 42 Safe Communities Richmond...... 53 Prenatal Education and Support...... 13 Screening Mammography Program of BC...... 23 Preschool Dental Health...... 13 Seniors Fall Prevention Program...... 14 Preventive Dental Services...... 15 Seniors Information and Referral...... 44 Protecting Your Health...... 2 Shop-by-Phone...... 45 Provincial Language Service (PLS)...... 7 Sleep Disorders Tests...... 23 Psychiatry Emergency Unit (PEU)...... 25 Social Work Department, Richmond Hospital...... 9 Public Guardian and Trustee...... 9 Speech and Language...... 14 Steveston Residence...... 42 59 60 Subsidized Assisted Living...... 41 PHONE DIRECTORY Super Saturday/Sunday Club...... 31 Supported Child Care Program...... 52 Supporting Families with Parental Mental . Illness Initiatives...... 30 Abuse, Neglect and Self-Neglect...... 604-244-5209 Surgical Services...... 21 Acute Care Medical and Surgical Services.... 604-278-9711 Addiction Services...... 604-244-5486 Team Response to Adolescents and Children in Crisis. Adult Day Care, . (TRACC)...... 29, 30 Richmond Kinsmen Adult Centre...... 604-272-3237 Transitions...... 26 Adult Program - . Translations...... 7 Richmond Mental Health Team...... 604-675-3975 Turning Point Recovery Society...... 54 Ambulatory Care Services...... 604-278-9711 Vancouver Coastal Health...... 4 Anne Vogel Methadone Clinic at . Vancouver Coastal Health - Richmond...... 6 City Centre Health...... 604-233-5699 Administration...... 6 Asthma Clinic...... 604-233-5610 Volunteer Resources...... 49 Audiology (hearing)...... 604-233-3188 VCH Travel Clinic...... 14, 15 Baby/Child Health Clinics...... 604-233-3100 Volunteer Richmond Information Services...... 44 BC College of Physicians and Surgeons...... 604-733-7758 Volunteer Shopping Programs...... 45 Breastfeeding Clinic...... 604-233-3150 Where We Work, Health Protection...... 19 Building Resiliency in Children...... 604-270-9220

Youth...... 14 CAP Consultation Clinic...... 604-207-2511 Youth Clinic...... 15 Cardiopulmonary and . Neurodiagnostic Services...... 604-244-5124 Caregivers Education and . Support Program...... 604-279-7020 Child and Adolescent . Mental Health Program...... 604-207-2511 Child Health Clinic...... 604-233-3100 CHIMO Crisis Services...... 604-279-7070 Chinese Help Line:. Mandarin...... 604-270-8222 Cantonese...... 604-270-8233 Client Relations and Patient Care Quality...... 604-244-5115 or 604-244-5209 Community and Family Health...... 604-233-3150 Community Based Support - . Pathways Clubhouse...... 604-276-8834 Community Care Facilities Licensing...... 604-233-3147 Community Engagement, Leader...... 604-244-5101.

61 62 Courtyard Gardens...... 604-273-1225 Mental Health Promotion and Counselling.. 604-233-3223 Crisis and Suicide Intervention...... 604-279-7077 Mental Health Services...... 604-675-3975 Minds in Motion...... 604-675-5157 DART (Drug and Alcohol Resource Team).... 604-244-5396 Minoru Residence...... 604-244-5300 Diabetes Education...... 604-244-5163 Needle Exchange Locations: Early Childhood Mental Health...... 604-278-9711 ext 4055 City Centre Health...... 604-233-5699 Emergency Department - . Richmond Public Health...... 604-233-3150 Richmond Hospital...... 604-244-5151 Neighbourhood Cooking Club and . English Crisis Line...... 604-279-7070 Language Orientation...... 604-279-7100 Environmental Health...... 604-233-3147 Noakes Community Maternity Clinic...... 604-233-3222

Family Fun Nights...... 604-270-9220 OASIS (OsteoArthritis Service Integration System). Fraserview Intermediate Care...... 604-274-3510 ...... 604-875-4257 Fun Fridays...... 604-872-4914 Older Adult Program - . Garratt Wellness Centre...... 604-204-2007 Richmond Mental Health Team...... 604-675-3975 Gilwest Clinic...... 604-233-3135 Palliative Care...... 604-278-3361 HandyDART...... 604-575-660 Parent Connections...... 604-278-4336 Healthiest Babies Possible...... 604-877-4673 Pediatric Unit...... 604-278-9711 HealthLink BC...... 8-1-1 Peer Support, Mental Health...... 604-675-3977 Health Protection...... 604-233-3147 Pinegrove Place...... 604-278-1296 Healthy Heart Program...... 604-244-5163 Prenatal Education and Support...... 604-233-3150 HeretoHelp...... 310-6789 Preschool Dental Health...... 604-233-3197 Home Care Nursing and Rehabilitation...... 604-278-3361 Preventive Dental Services...... 604-233-3150 Home Support...... 604-278-3361 Provincial Language Service (PLS)...... 604-675-4099 Hospital Inpatient Program...... 604-244-5504 Toll Free...... 1-877-BCTALKS Sign language...... 604-736-7012 Immunization Services...... 604-233-3176 TTY...... 604-736-7099 Individual and Personal Shopping...... 604-279-7020 Psychiatry Emergency Unit (PEU)...... 604-244-5475 Integrated Youth Outreach (IYO)...... 604-207-2511 Public Guardian and Trustee...... 604-660-4444 IYO (Integrated Youth Outreach)...... 604-233-3194 Public Health Inspection...... 604-233-3147 Pulmonary Rehabilitation Program...... 604-233-5610 Laboratory...... 604-244-5295 Leader of Community Engagement...... 604-244-5101 ReAct Adult Abuse and Neglect Response Resource. Long Term Care Facilities...... 604-278-3361 ...... 1-877-732-2899 or 604-984-5957 Residential Care Social Workers: Minoru...... 604-244-5331 Maureen & Milan Ilich . Resilient Youth...... 604-270-9220 Medical Imaging Centre...... 604-244-5109 Richmond Addiction Services Society . Mental Health Emergency Services . (RASS)...... 604-270-9220 (MHES)...... 604-244-5562 Richmond Bridge House...... 604-244-7840 Mental Health Information Line...... 604-669-7600

63 64 Richmond Child Care Resource and . Vancouver Coastal Health - Richmond Referral Centre...... 604-279-7020 Administration...... 604-244-5537 Richmond Community Respiratory Programs... 604-233-5610 Volunteer Resources...... 604-244-5310 Richmond Eating Disorders Program...... 604-244-5489 VCH Travel Clinic...... 604-736-9244 Richmond Health Advisory Committee...... 604-244-5101 Volunteer Richmond Information Services... 604-279-7020 Richmond Home Health...... 604-278-3361 Volunteer Shopping Programs...... 604-279-7020 Richmond Hospital Foundation...... 604-244-5252 Richmond Hospital/Healthcare Auxiliary..... 604-244-5267 Youth...... 604-233-3204 Richmond Immunization Clinic...... 604-233-3176 Youth Clinic...... 604-233-3150 Richmond Lions Manor...... 604-274-6311 ext 300 Richmond Mental Health and . Addictions Housing...... 604-675-3975 Richmond Mental Health Outpatient Services . (RMHOS)...... 604-244-5534 Richmond Public Health General Information...... 604-233-3150 Richmond School Program...... 604-718-4056 Richmond Senior . Peer Counselling Program...... 604-279-7020 Richmond Victim/Witness Services Program...... 604-270-6229 Risk Management...... 604-244-5209 Rosewood Manor...... 604-271-3590

Screening Mammography Program of BC..... 604-244-5505 Seniors Fall Prevention Program...... 604-233-3150 Seniors Information and Referral...... 604-279-7020 Social Work Department, . Richmond Hospital...... 604-244-5107 Speech and Language...... 604-233-3228 Steveston Residence...... 604-731-0401 Subsidized Assisted Living...... 604-278-3361 Super Saturday/Sunday Club...... 604-872-4914 Supporting Families with Parental Mental . Illness Initiatives...... 604-270-9220

Team Response to Adolescents and Children in Crisis (TRACC)...... 604-207-2524 Transitions...... 604-244-5486

65 66 For more copies, go online at http://vch.eduhealth.ca or email [email protected] and quote Catalogue No. IA.022.H347 © Vancouver Coastal Health, December 2013

The information in this document is intended solely for the person to whom it was given by the health care team. www.vch.ca