1 Table of Contents Rand Water has adopted the third King Code of Governance Principles (King III) and has made a commitment to embrace the Foreword by the Acting Chairperson 4 principles and governance framework contained therein. The Code’s recommendations for “integrated reporting” are now for the fi rst time Foreword by the Chief Executive 6 articulated in the reporting format of our Annual Report. Our Business 10 Wherever possible, we have consolidated our environmental and Our Structure 11 social performance with those of our operating reviews and have adhered to the thematic overview of ‘To Development'. Our Integrated Business Model 14

Our Alignment to the Relevant Presidential Outcomes 17 This Annual Report is furthermore complemented by the publication of a separate Sustainability Report. An electronic copy of this Our Strategic Direction 19 document is available on our website: www.randwater.co.za Our Achievements 20

Our Board 24 Rand Water’s commitment to integrated sustainability reporting 27 Our Corporate Governance Report will provide our Shareholder and other stakeholders with a Our Portfolio Integrating Committee (PIC) 34 comprehensive overview of the performance of the organisation.

Our Position Regarding Climate Change 36

Our Catchment Area 39 The 2010 - 11 Annual Report includes:

Our Customer Service Overview 41 Annual Review: Our Capital Works and Capital Projects 42 The Acting Chairperson of the Board’s Statement, the Chief Our Position Regarding Environmental Management 44 Executive’s Report and the business overview.

Our Information Technology (IT) Governance, 46 Annual Financial Statements: Risk and Compliance The Statement of Responsibility by the Board, the Report of the Audit Our Specialist Services 47 Committee and the Independent Auditor’s Report to Parliament. Our Preparations for Expansion 52 Sustainability Report: Our Supply Chain Management Process 56 The Rand Water Sustainability Report contains information that will Our Approach to Water Demand Management 59 be of signifi cant interest to some of our stakeholders. Our Employees 62 The Sustainability Report is available on our website, and hard copies thereof can also be made available on request via our Our Employee Benefi ts (Rand Water Provident Fund) 66 Customer Service Centre at: Our Employees Benefi ts (Rand Water Medical Scheme) 67 [email protected].

Acronyms 68

Annexures 69

2 Rand Water prides itself on the important role we play in the economic heartland of South . Our current record indicates that we supply approximately 12 million people with world-class water.

We continue to meet nationally accredited standards on water The physical and economic landscape indicate that these bulk quality, i.e. SANS 241:2006. schemes cannot be the sole responsibility of a single local authority. ’s topographical and market layout dictate It is this experience and excellence that Rand Water intends to the viability of utilising regional bulk schemes in order to provide provide to other parts of the country, most notably towards the sustainable services across several local authorities. resolution of the challenges that face local authorities in adjacent provinces. We are acutely aware of the necessity to play an It is in this area where our advantage is distinct. increased role within the water sector. A pivotal part of Rand Rand Water shares the view that Acid Mine Drainage is a Water’s Strategy is the pursuit of growth within the mandate given signifi cant threat to our surface and ground water. While several to us by the Water Services Act. alternatives are being implemented, we have a view that the short, Our customer base includes metropolitan municipalities, local medium and long term solution requires the involvement of Rand municipalities, mines and industries. We have an internationally Water. Rand Water itself was established by the mines, and the acknowledged reputation for supplying water of a quality that infrastructure linkages between ourselves and the mines remain in ranks among the best in the world. place.

Our geographical expansion has seen Rand Water providing Our extensive pipeline network, reservoirs and pumping stations water and sanitation services in , Free State and the can be confi dently utilised with regard to water that is purifi ed North West provinces. Conscious of the advantage we hold with from acid mine water. Given the opportunity, we are able to respect to innovation and technological leadership, we are now demonstrate our ability to purify acid mine water. The Brugspruit actively pursuing new markets in this arena. Our view is that the Plant in Mpumalanga is an example of our ability to turn around a bulk sanitation market requires regional bulk schemes of which situation which was a health hazard to surrounding communities. Rand Water has experience in establishing and maintaining. It is important that these advantages are clearly understood by all stakeholders.

With respect to expansion on the Continent, we are pursuing advantages that exist in new markets in Africa. We have been closely following the bilateral and regional trade agreements that the South African government has entered into with other African governments, and we intend to take full advantage of these arrangements by working closely with national government departments in particular, the Department of Water Affairs.

Given these growth opportunities it is important that we remain Rand Water has extensive measurement capacity consisting of three ready to timeously, effi ciently and effectively leverage these new ISO 9001 certifi ed site laboratories, more than 500 online instruments market opportunities. We have the people, the technology, the and an offsite ISO 17025, as well as an ISO 43 accredited laboratory. Here, Simon Selialia takes a sample of the water during the experience and the ability to grow our business signifi cantly into purifi cation process to test at one of the laboratories. the future.

3 Foreword by the Acting Chairperson

As Rand Water marks its 107th anniversary, I believe the group is well positioned to continue to meet its strategic objectives and grow, building on its solid track record as the largest water utility in Africa as well as its commitment to sustainable development.

During the period under review the board considered, and In this Report we show how we have embedded these issues subsequently adopted, the King Code of Governance Principles for into our work, most notably with regard to our philosophy that South Africa 2009 (King III) for implementation at Rand Water. revolves around leadership, sustainability and responsible One of the requirements of King III is the need for sustainable corporate citizenship. An example of this is the integration into our reporting. A fundamental aspect of this is to better articulate how core strategy of the relevant Presidential Outcomes, which were organisations like Rand Water affect the economic life of the prescribed by President Jacob Zuma and adopted by cabinet in communities in which it operates. In addition, there is a requirement early 2010. to report on how Rand Water intends to enhance those positive aspects and mitigate any possible negative impacts on society.

4 Assuring the sustainable integrity of our water services obliges us to the government as required to ensure the success of this important operate in an informed, responsive and socially responsible manner. conference. During the year under review, Rand Water retained the SABS accreditation, as well as ISO 9001:2008; ISO 14001:2004 During the year the Board approved several policies that enabled and OHSAS 18001:2007 registration. In striving for excellence in us to work towards the realisation of the developmental objectives occupational health, safety, environment and quality, we directed the of the government. During her budget vote speech this year, the organisation to improve its targets especially the target for injuries Minister of Water and Environmental Affairs Edna Molewa stressed on duty. the need for special intervention to address water infrastructure issues within municipalities. These include sewerage spillages, targeting We are pleased with the 25% improvement in the year in the specific treatment facilities, asset management and providing disabling injury frequency rate, but acknowledge that more still technical assistance and expertise to municipalities. needs to be done. The Minister further called for strong partnerships in addressing these problems, building a pool of skills to help further develop the Our retention of these stringent audits indicates the maturity of our South African water sector. The need for this was also highlighted systems and policies with respect to quality. The Board appreciates by the Department of Co-operative Governance and Traditional the actions taken by management to address this. For us, it is this Affairs in its bid to pull together resources to address challenges in alignment with respect to the management of our quality control service delivery within local government, where insufficient municipal processes that has enabled seven of the municipalities in Rand capacity and poor infrastructure is a challenge. Water’s area of supply to be awarded Blue Drop Certification by the Department of Water Affairs. This certification is only awarded This Annual Report provides an overview of how Rand Water is to those organisations that score at least 95% for compliance with responding to these calls from the government. strictly defined chemical and microbiological standards. The Board and Executive at Rand Water remain indebted for There is a growing public awareness of the effects of climate the remarkable support that we receive from our shareholder, the change. We are steadfast in our commitment to our obligations in Minister of Water Affairs, and for the leadership that she provides in the area of environmental sustainability, and our resolve to address all aspects of our work. the potential risks of changes in climate. No country, society or sector – not least the water sector – will be immune from the impacts of I would like to thank the acting Deputy Chairperson, Ms Thembisile climate change. Our work at Rand Water must continue to prioritise Nwedamutswu, and my colleagues on the Board whose experience the development of technologies to reduce our carbon footprint. and knowledge has been invaluable to the success and stability of the organisation. I appreciate the dedication of the Chief Executive We initiated a process to include climate change planning in Percy Sechemane and the members of the Portfolio Integrating all aspects of business planning. We are implementing policies Committee for the leadership demonstrated in the pleasing and collaborating with our stakeholders to promote the better performance that we present in this Annual Report. management of water to mitigate the effects of climate change. We are also supportive of the work of the African Group of Negotiators on Climate Change, and that of South Africa as the proud host of the 17th United Nations Framework Convention on Climate Change (COP17) summit scheduled for Durban in late November and early December. We will continue to co-operate with Adv Mosotho Petlane

At Rand Water we are steadfast in our commitment to our obligations in the arena of environmental sustainability, and addressing the potential risk of climate change.

5 Foreword by the Chief Executive

Our adoption of the theme ‘To Development’ for our 2010 -11 Annual Report is our attempt at showcasing the successful partnership that we have with our Shareholder that has resulted in the maximum use of our human, intellectual and fi nancial capital to address sustainable development challenges.

The theme of Rand Water’s 2010 -11 Annual Report is Water is critical to sustainable development. In recent years, we ‘To Development’. This underscores the signifi cance we give bulk have worked to advance the sustainability of Rand Water, most water services as a component of growth and job creation. notably because of the need to manage the responsible use of It also expounds Rand Water’s successful partnership with our water – one of the world’s most precious resources. shareholder, the government of South Africa, through which we We have also committed to a number of other sustainability goals, endeavour to achieve an optimal application of resources in including targets on the group’s impact on the environment and pursuit of sustainable development. on responsible, employment equity-oriented policies. We continue

6 to advance occupational health and safety management, and We are also considering ways we can put waste at the Panfontein are working hard to exceed our own high standards in every sludge waste disposal site to productive use. aspect of our operations. In so doing, we endeavour to foster our employees’ enthusiasm for sustainability-related issues and make Rand Water, as a public utility, is exempt from normal tax. each of them an ambassador for sustainable development. Our subsidiary Rand Water Services (Pty) Ltd, which was established in 2000 to focus on growing Rand Water beyond its Rand Water produced better fi nancial results for the year ended core business of bulk water supply, is also exempt from normal 30 June 2011. Profi ts rose by some 77.5% to R536 million tax. However, over the years the role of Rand Water Services has despite sharp increases in the cost of electricity (up 27%) and evolved. As a result, the board decided in the year to convert the chemicals (up 49%) and higher-than-expected raw water costs. bulk of this business back into a division of Rand Water. Revenues increased 18% to R5.9 billion in 2010 -11, mainly driven by the 14.1% increase in the water tariff and a 4% rise in Rand Water remained cash positive in the year to end-June 2011, the volume of water sold as demand from municipalities increased. reporting a closing cash balance of R931 million. Cash generated from operations rose to R956 million. We used this, along with After labour, Rand Water’s greatest costs are energy and a portion of our accumulated cash reserves, to fund capital chemicals. In the 2010 -11 fi nancial year we spent around R874 expenditure (capex) of R1.01 billion. Most of the spending relates million on the electricity required to pump large volumes of water to the rehabilitation and renovation of ageing infrastructure, some to our customers. To reduce these costs, as well as our impact on of which is around 70 years old. the environment, we have implemented a number of energy-saving measures. Among these are restricting as far as possible our major The single biggest capital expense in the year was work on pumping activity to off-peak periods as well as carefully monitoring laying the new BG3 raw water pipeline, which runs parallel to the effi ciency of our pumps. We continue to lobby for preferential, the existing BG2 pipeline from the Vaal Dam to the Zuikerbosch or at least wholesale, tariffs from power utility Eskom. We also Purifi cation and Pumping Station. These steel pipes are amongst plan to generate some of our own hydro power. the largest in the world, with a diameter of 3.5 metres.

In this regard, we have identifi ed four sites where we can Our R 9.9 billion, fi ve-year capital programme is designed to meet generate power for use at some of our pumping stations. We are demand projections for water within our area of supply as well as in discussions with Eskom about the manner in which we plan to to address Rand Water’s new focus on providing bulk sanitation to carry out this co-generation and are in the process of evaluating various municipalities. Of the total, R8.4 billion is for core business tenders for the supply of turbines. So far, we have earmarked requirements and R1.5 billion is for new growth including bulk R400 million for this project, which aims to reduce energy costs by sanitation, power co-generation and investments in promoting some 10%, over the next three years. Driven by the imperative to water conservation and other ‘green’ agendas. In 2012, we cut costs, as well as support Eskom in its power-saving drive, we also expect capex of some R1.5 billion, mostly on the new B17 and continue to study the feasibility of other potential hydro-power sites. B18 pipelines from Zuikerbosch to Palmiet.

Chemicals comprise another large and variable expense. We are Attracting and retaining the project management skills required for investigating ways for the more sparing use of chemicals without this programme remains a challenge. However, we made good compromising the quality of the water. We are also considering progress in this regard in the year, recruiting about 20 project building a pipeline to deliver raw water directly from Clarens in managers while also working to develop young talent within Rand the Free State to , bypassing the Vaal Dam. This would Water and through our university bursary scheme. We are also provide a supply of cleaner raw water which would require fewer considering new, different contracting methodologies ranging from chemicals to purify. We expect the results of a study to establish turnkey projects to a mix of contracting in skills for the design, the feasibility of this project in the new fi nancial year. building and operation of facilities.

7 To fund growth, our fi ve-year budget (to 2016) provides for a Rand Water’s area of supply. We intend to continue developing gross borrowing requirement of just over R5.7 billion. Our Treasury appropriate solutions to the many challenges around water provision is building its presence in the domestic capital market, focusing on and will also continue to engage robustly with our shareholder and more active management of its portfolio. other stakeholders in both the public and private sectors.

In the year, we registered a R5 billion Domestic Medium-Term In the year under review our customer service poll showed a Note programme on the JSE. In April, we successfully concluded a decline in customer perceptions. We take this trend very seriously switch auction, switching R425 million of existing RW02 bonds for and will continue to work hard to improve our strategic customer R468 million of new RW21 bonds. This was aimed at refi nancing management and build better relationships. We have also the maturing RW02 bond on a cash-neutral basis. established infrastructure forums, which allow for more transparent communications and greater understanding of our business. In all our strategic planning we are mindful of the work of the Our supplier forums provide an opportunity to meet existing Presidential State Owned Enterprises Review Committee to and potential suppliers, where we articulate our supply chain analyse the role of organisations such as ours. The formation of management policy and initiatives. the committee, which is guided by the government’s Medium Term Strategic Framework 2009-2014, is an acknowledgement of the Rand Water participated in the processes to fi nd a solution to the need to strengthen State - Owned Enterprises to ensure that they serious national challenge of acid mine drainage. At the request respond to a clearly defi ned public mandate and support the of the Department of Water Affairs, Rand Water has successfully aspirations of the government to build a developmental state. refurbished a plant in Mpumalanga from which acid mine water can be treated. We are also looking to be part of the solution As a bulk water services provider, Rand Water sustains the to the threat of acid mine drainage in the mining areas around economies of the towns and cities within our service area, Gauteng. In the new fi nancial year we plan to set up a pilot plant supporting the creation of jobs. We are committed to contributing at eMalahleni in Mpumalanga to assist efforts to purify to potable towards sustainable job creation, skills development and retention standards the water that we are currently neutralising from acid as well as helping work towards the achievement of the other mine drainage. national targets and the United Nations’ Millennium Development Goals for water and sanitation. I trust this annual report will serve We continue to expand the provision of high-quality potable as an indicator of the work that we are doing to realise these water, further extending our service area. In the year, the objectives and how we have referenced our endeavours against government directed Rand Water to take over the management the relevant outcomes prescribed by the President. of Bushbuckridge Water to ensure the continued supply of good quality water services within parts of Mpumalanga. This bodes In the year, the board of Rand Water resolved to strengthen our well for our strategic objective of achieving growth. So too, commitment to corporate social investment (CSI) in relation to does our work to provide more bulk sanitation to various water sustainable development and global developmental goals. To this service authorities, after securing a number of such projects in end, we have consolidated our community-based CSI initiative the period under review. Rand Water also participated in the with the work of the Rand Water Foundation, a not - for - profi t 'Adopt a Catchment' programme of the Department of Water and organisation. This will provide us with an even greater platform to Environmental Affairs. This programme is critical from an Integrated sustain our commitment to the communities in which we operate Water Resources Management (IWRM) perspective. We have also and avoid a duplication of services. had the opportunity to support the Department of Water Affairs in its pursuit of international water cooperation imperatives and have This Annual Report, along with our separate sustainable been appointed an implementing agent for water-related projects development report, highlights our contribution to sustaining and in the Democratic Republic of the Congo. improving the quality of life of the communities within and beyond

8 As a public utility, accountable to the people of South Africa, My appreciation also goes to my colleagues on the Portfolio Rand Water is risk averse. Our mandate is clear and we intend Integrating Committee for their support and dedication, on continuing to fulfi l it through the upgrading and augmentation and for the professional manner in which they continue to execute of infrastructure under our comprehensive capital investment their duties. programme. In the year ahead, we will also extend our business to bulk wastewater treatment in South Africa. Our special services We are strong, growing and focused, and this is a result of the division is also considering giving greater assistance with the hard work of all at Rand Water. My gratitude goes to all our provision of potable water in other African countries, particularly employees for their continuing contribution. those with bi-lateral trade agreements with South Africa.

I would like to express my gratitude to the Acting Chairperson and the Board of Rand Water for their unfl inching commitment to the organisation.

DKP Sechemane

The Ziyagezana Excellence Awards is very special for Rand Water - it is an opportunity to pay tribute to those who consistently go the extra mile and have earned our respect for living our corporate values and continually displaying excellence. Percy Sechemane, Chief Executive, addresses staff at the annual Corporate Ziyagezana Excellence.

9 Our Business - BULK WATER SERVICES!

Our new Weltevreden Reservoir in , Gauteng: After decades of expansion to meet the challenge of infrastructural development and population growth, we are ensuring that we are ready for the demands of 2020 and beyond by focusing on infrastructure refurbishment and development.

Rand Water is the largest water utility in our three stations situated at Palmietfontein, that has driven our growth in terms of our Africa, providing bulk potable water to Eikenhof and Mapleton. From here, the infrastructure and the quality of our product. Gauteng, parts of Mpumalanga, the Free water is pumped again to the 58 reservoirs State and North West provinces. located at central points within our area Our customer base includes metropolitan of supply. It is from these reservoirs that the municipalities, local municipalities, mines We extract raw water from the Vaal Dam, water is delivered to our customers. and industries. We have an internationally and then purify and disinfect the water at acknowledged reputation for supplying our and Zuikerbosch Purifi cation Established in 1903, we have a proud water of a quality that ranks among the best and Pumping Stations. 107 year history of supplying bulk potable in the world. water to Gauteng and its surrounding areas. The water is then pumped to Zwartkopjes Our success is based on sharing in the (our main booster pumping station) and to pioneering spirit that led to the growth of the City of . It is the same spirit

10 Our Structure

Chief Executive

Strategic Human Group Shared Rand Water Bulk Water Services Finance Group Governance Group Strategy Group Secretariat Capital Services Foundation

Organisational Administrative and Programme Operations Funding Internal Audit Corporate Planning Design and Logistics Services Development Secretariat Services Management

Information Financial Corporate Social Policy (Custodian & Scientific Services Research Talent Management Technology and Finance and Admin Management Responsibility Knowledge Review Management

Strategic Asset Financial and Compensation and Corporate Forensic Services Management Economic Planning Information Communications

Strategic Customer Risk Advisory Employee Relations Partnerships Services

Bulk Sanitation Legal Services

Specialist Services Supply Chain

11 Our Presence in South Africa

Gauteng North West Free State

City of Johannesburg Metroplitan Council Rustenburg Local Municipality Ngwathe Local Municipality Ekurhuleni Metroplitan Council Royal Bafokeng Nation Local Municipality Metsimaholo Local Municipality Tshwane Metropolitan Municipality Madibeng Local Municipality Emfuleni Local Municipality Mogale City Local Municipality Midvaal Local Municipality Mpumalanga Merafong City Local Municipality Local Municipality East Local Municipality Westonaria Local Municipality Thembisile Local Municipality Lesedi Local Municipality Victor Khanye Local Municipality Kungwini Local Municipality Sandspruit Water Association

LIMPOPO PROVINCE

MPUMALANGA Johannesburg

GAUTENG NORTH WEST PROVINCE SWAZILAND

Upington FREE STATE KWAZULU-NATAL Kimberley Bloemfontein Richards Bay

LESOTHO

NORTHERN CAPE Durban

EASTERN CAPE

East London WESTERN CAPE Cape Town Port Elizabeth George

12 Our Key Stakeholders

Rand Water recognises the signifi cance of our stakeholders » Provincial Legislatures: towards the sustainability of our business. We have built sound relationships with the These are: provincial authorities within our area of supply. Our relationships have been largely collaborative, and we are in the process of formalising » Our Shareholder: these relationships by signing Memoranda of

The Government of the Republic of South Africa, through the Understanding between ourselves and the provincial Department of Water Affairs, and duly represented by the Minister legislatures. of Water and Environmental Affairs, is our sole shareholder. The relationship between Rand Water and its Shareholder is » The Media: governed by the provisions of the Water Services Act No 108 of 1997. We continue to build on the recommendations made by our Board-approved Media Relations » Our Board: Strategy. We co-operate with both the print and electronic media based in South Africa and abroad, The Board of Rand Water is appointed by the Department of on matters related to our product and services, Water Affairs and duly represented by the Minister of Water and governance, CSI projects and brand management. Environmental Affairs, in accordance with the provisions of the Water Services Act No 108 of 1997. We have a unitary board structure, which consists of a majority of non-executive members » Communities and Civil Society and an executive member. The positions of the Chairperson (non- organisations: executive) and that of the Chief Executive are segregated. Through our sponsorship policy, the work of the Rand Water Foundation and our Water Wise » Our Customers: community based initiatives, have garnered us an incisive view of the needs and interests of the Our customers include municipalities and the industrial and mining communities in our area of supply. sectors. We interface directly with all our customers, notably through our Regional Account Executives and our Water Forums. We regularly solicit their feedback on our product and services. » Vendors and Suppliers:

We promote the objectives of our Commercial » Our Investors: Equity policy and have structures in place to ensure that our supply chain management process remains We keep our investors regularly updated on our fi nancial position fair, transparent, equitable and cost effective. and other matters related to our business. We host roadshows with our investors and engage with the South African media on the release of our annual and interim fi nancial results. » Tertiary Institutions:

Our work with tertiary institutions remains a priority » Our Employees: for us with respect to attracting young professionals into the water sector. Rand Water supports Research Our employees remain central to our success. We communicate Chairs at the Universities of Johannesburg and with our staff via weekly electronic newsletters, a quarterly . newsletter and the intranet. Plans are being developed to engage our employees more intensively with regard to the sustainable development of our business.

13 Our Integrated Business Model

The following diagram presents a schematic fl ow chart of the process fl ow from abstraction to the end consumer.

Raw Water Raw water is abstracted from the Vaal Dam via a canal and gravity pipeline and by pumping from the Barrage Reservoirs at Lethabo, Zuikerbosch and Vereeniging. The raw water then undergoes a stringent purifi cation process.

Sedimentation Tank

2 Sedimentation The fl occulants settle in specially designed tanks, also engineered to reduce sludge.

Flocculators Activated Silica Sludge Disposal Site

1 Coagulation Suspended particles are removed from the raw water through the addition of sodium silicate and slaked lime. Flocculation The suspended particles clump together to form heavier visible particles called fl occulants. Rand Water's own design provides for a spiral fl occulator that forms the heavy particles.

Potable Water Pumps at river sites Lime Slaking

7 During purifi cation, 600 to 1000 tons of fi ne silt is removed from the river The purifi ed water is elevated to the 6 water daily and 9000 tons of slaked level of the Booster Stations some lime is used in the purifi cation process 50km to the north. each month.

14 Carbonation Bay Filter House Chlorine

3 Stabilisation 4 Filtration 5 Primary Disinfection The water fl ows into carbonation The water passes into the fi lter houses The water leaving the purifi cation bays, where it is stabilised by where it fl ows through rapid gravity works is disinfected with chlorine to bubbling carbondioxide gas, sand fi lter beds. The remaining kill any remaining micro-organisms, through the water. suspended particles are removed at bacteria and viruses. this stage.

9 Secondary Disinfection Chlorine and ammonia are added at the booster pumping station to form monochloramine, which protects the water against bacteria for up to eight days.

Online labs Chlorine and Ammonia

8 Online Laboratories The online laboratories measure pH, conductivity, turbidity and chlorine on a continuous basis on all outgoing mains to ensure compliance to SANS 241. The values are displayed on the instrument itself but also on a SCADA system, where an operator can monitor the parameters on computers in the control room. All data is logged and trending can be done on the parameters.

Booster Pumping Station Distribution Network and Reservoirs Consumer

10 Secondary Booster Pumping Stations 11 A network of 3 300km of pipeline 12 Guaranteed high water quality at (including the smaller tertiary pumping and 57 reservoirs deliver water to an the tap. sites) elevate water to the reservoirs area of more than 18 000km². on higher ground.

15 Our Vital Statistics

For the year ended 30 June 2011

2010 - 11 Electricity consumption 1 868 573 423 kWh Capital Works projects R1133 Million Potable Water sales 4095 Ml/d Average daily water pumped Ml/d 3709 Ml/d Highest recorded daily demand 4508 Ml/d

2010 - 11 Number of employees 4227 % of Employees cost 18% Employment Equity 70.42% No. Women in leadership (Executive, Senior and Middle Management) 67

Investment in employee training and development R26.1 Million Membership of trade unions 76% Membership of the Rand Water Medical Aid 2966

2010 - 11 Revenue R5891 Million Surplus R536 Million Return on Assets 6,05% Total interest bearing debt R646 Million

16