Ou Need Replacement Program (ERP), the Service Contract Equipment Service and Repair Program (ESRP), and in Tiers 2-5, Tech Expert

Summary of Key Terms and Conditions Sprint Complete is a combination of the insurance Equipment Everything you need Replacement Program (ERP), the service contract Equipment Service and Repair Program (ESRP), and in Tiers 2-5, Tech Expert. To view the full Terms and Conditions of program coverage, all in one place. you may do one of the following before you enroll: 1. Ask your sales representative, 2. View and download online at SprintComplete.com/Terms, or 3. Call 1-800-584-3666. We will also provide you the full Terms and Conditions after enrollment.

Available for select smartphones Sprint Complete and smartwatches. Monthly Tier 1 Tiers 2-4 Tier 5 charge1 $9 $15 $19

1 Covered ERP Insurance: Loss, theft, and physical damage $29 cracked screen repair incidents (excluding ADH). ESRP Service Contract: When life happens, For pricey ‘oops’ moments, pay just $29 for Accidental Damage from Handling (ADH), and mechanical and electrical breakdown due to trusted screen repair at one of hundreds of defects in materials or workmanship as a result of we’ve got your back. T-Mobile Service and Repair store locations, or normal wear and tear (malfunction). schedule a Tech Expert visit to your home or Tech Expert2 N/A Included An exclusive program to office. Other types of repairs are available at Photo and Unlimited optimize your connected life. T-Mobile Service and Repair store locations. video backup3 ERP Insurance Maximum of three claims within any consecutive claim limits 12-month period. Equipment replacement value Asurion gives you easy online access to Unlimited cloud storage maximum of $2,000 per claim. all your Sprint Complete benefits: No worries — keep your memories safe with ESRP Service Two ADH claims within a consecutive automatic, high-resolution backup for photos Contract ADH 12-month period. • Set up your new phone and videos via the Complete Storage app. claim limits • Get unlimited photo storage ESRP Within the first 24 months, AppleCare® ACS Administration will cover • File a claim for loss, theft, damage Next-day replacement Services (ACS) the first two ADH claims and Administration4 all malfunction claims for or malfunction If your device is lost or stolen, receive a customers who purchase a replacement as soon as the next business new Apple Watch Series 3 or • Get expert tech support above, or a new iPhone 6s, SE, N/A $ day, saving you hundreds. or above and enroll in Sprint Complete coverage within 60 Do all this and more at days from device activation. 29 Password protection (ACS Administration is only SprintComplete.com available in the continental cracked screen Stay safer online! Password management United States, Alaska, tools help you protect your accounts, along and Hawaii.) repairs for eligible with personalized help to restore your ESRP Asurion For devices eligible for ACS Administration, identity. Administration the third or subsequent ADH claim and all smartphones malfunction claims after 24 months will be Who is Asurion? covered under Asurion Administration. For all and more with other devices, and for devices not enrolled in Sprint Complete is operated by Asurion, a trusted Sprint Sprint Complete! Sprint Complete, all claims are under Asurion Administration. partner for total tech protection, support and more. ESRP Stand-alone For more than 20 years, we have helped over 300 million Monthly charge Tier 1 Tiers 2-4 Tier 5 people unlock the power of their technology, making $8.25 $9.25 $12 2 their lives easier and their tech a lot more amazing. Covered Accidental Damage from Handling (ADH) and incidents mechanical and electrical breakdown due to defects in materials or workmanship as a result of normal wear and tear (malfunction). ADH claim limits Two ADH claims within a consecutive 12-month period. 1 Repairs only available for eligible devices in select locations, subject to parts ESRP All devices are administered under and technician availability and may be subject to the Accidental Damage from Administration Asurion Administration. Handling claim limit. Devices with missing pieces of glass or damage beyond the cracked screen do not qualify for screen damage repair.

ASSP-11836-20_NW MKT64185 AG0P244-7802 Summary of Key Terms and Conditions Sprint Complete is a combination of the insurance Equipment Everything you need How to make a Replacement Program (ERP), the service contract Equipment Service and Repair Program (ESRP), and in Tiers 2-5, Tech Expert. To view the full Terms and Conditions of program coverage, all in one place. you may do one of the following before you enroll: 1. Ask Claim your sales representative, 2. View and download online at SprintComplete.com/Terms, or 3. Call 1-800-584-3666. We will also provide you the full Terms and Conditions after enrollment. Two ways to make a claim: • Visit sprintcomplete.comAvailable for select smartphones Sprint Complete and smartwatches. • Call 1-800-584-3666 Monthly Tier 1 Tiers 2-4 Tier 5 charge1 Note: File your claim within 60 days of your loss. $9 $15 $19 Lost/stolen devices 1 Covered WantERP toInsurance: learn to Loss, do theft,something and physical new damage with $29 cracked screen repair incidents (excluding ADH). ESRP Service Contract: If your device is lost or stolen, contact Sprint immediately at your device? Have a tech issue or question? When life happens, 1-888-211-4727 toFor suspend pricey your ‘oops’ service. moments, pay just $29 for Accidental Damage from Handling (ADH), and mechanical and electrical breakdown due to Here’s what you’lltrusted need: screen repair at one of hundreds of Reachdefects a live in materials U.S.-based or workmanship Tech Expert as a for result of we’ve got your back. • Wireless numberT-Mobile Service and Repair store locations, or unlimitednormal wear help and with tear your (malfunction). device via the • Device make/modelschedule a Tech Expert visit to your home or Tech Expert2 Sprint CompleteN/A app. Included An exclusive program to • Payment informationoffice. (if Otherapplicable) types of repairs are available at Photo and Unlimited 1 optimize your connected life. • Sprint PIN T-Mobile Service and Repair store locations. video backup3Tech Experts can also help with: • Shipping address ERP Insurance Maximum of three claims within any consecutive Device setup Asurion gives you easy online access to Unlimited cloud storage claim limits 12-month period. Equipment replacement value We may require you to provide additional information to complete Yourmaximum phone your of $2,000 way, including per claim. fast and easy content your claim, such as proof of purchase and or a government-issued all your Sprint Complete benefits: No worries — keep your memories safe with ESRP Service transferTwo ADHto your claims new within device a consecutive— even learn a cool thing photo ID. automatic, full-resolution backup for photos Contract ADHor two12-month — with period. the help of a live U.S.-based Tech Expert. • Set up your new phone Deductible/Serviceand feevideos via the Complete Storage app. claim limits Once your claim is approved, a nonrefundable deductible or ESRP Device checkup Within the first 24 months, • Get unlimited photo storage ® service fee (when applicable) will be collected from you. See Device AppleCare Keep your phone goingACS faster Administration and longer will with cover a device • File a claim for loss, theft, damage Schedule and deductibles or service fees within this brochure or visit Services (ACS) the first two ADH claims and Next-day replacement checkup.4 Includes battery replacement as needed, phoneclaim.com/sprint. Administration 2 all malfunction claims for or malfunction If your device is lost or stolen, receive a based on testing. customers who purchase a Damaged/malfunctioningreplacement devices as soon as the next business new Apple Watch Series 3 or • Get expert tech support If the claim involves replacing a damaged or malfunctioning device, Smart home supportabove, or a new iPhone 6s, SE, day, saving you hundreds. N/A $ you will be provided with detailed instructions on how to return Looking to simplify youror above life with and the enroll power in Sprint of Complete coverage within 60 the device. technology? Get customized support for your smart Do all this and more at days from device activation. 29 AppleCare ServicesPassword protection home issues from our(ACS team Administration of Tech Experts. is only SprintComplete.com Customers eligible for ACS Administration also have the option to available in the continental cracked screen contact Apple directlyStay safer during online! AppleCare Password Services management Administration: Small and mediumUnited business States, Alaska, tools help you protect your accounts, along and Hawaii.) repairs for eligible • Visit getsupport.apple.com Skip the help desk. Get live tech help for all your • Call Apple at 1-800-694-7466with personalized help to restore your ESRP Asurion connectedFor devices business eligible devices for ACS from Administration, our team of identity. AdministrationTechthe Experts. third or subsequent ADH claim and all smartphones Within the first 24 months from the date you enroll in coverage, malfunction claims after 24 months will be Who is Asurion? AppleCare Services Administration covers the first two ADH claims covered under Asurion Administration. For all and more with and all malfunction claims. Asurion will administer all claims that other devices, and for devices not enrolled in Sprint Complete is operated by Asurion, a trusted Sprint Sprint Complete! AppleCare Services does not. Sprint Complete, all claims are under Asurion Administration.® partner for total tech protection, support and more. Phone repair AppleCare Services With an eligibleESRP Stand-alone device, you get 24/7 priority access to For more than 20 years, we have helped over 300 million All Sprint customers have easy access to in-store or mail-in repairs. Convenient in-store phone repairs are available at T-Mobile Service Monthly chargeApple expertsTier 1via phone Tiersand chat 2-4 and directTier access 5 to people unlock the power of their technology, making and Repair store locations and are typically completed same certified repairs$8.25 at Apple Stores$9.25 and Apple$ Authorized12 2 their lives easier and their tech a lot more amazing. day. To find a T-Mobile Service and Repair store location near Service Providers for the first two accidental damage you, visit sprint.com/storelocator. Mail-in repairs are available at Covered from Accidentalhandling claims Damage and from all malfunctionHandling (ADH) claims and during incidents mechanical and electrical breakdown due to T-Mobile authorized service and repair centers by filing a claim at the firstdefects two years.in materials or workmanship as a result phoneclaim.com/sprint and are returned to you within 5 business of normal wear and tear (malfunction). days in most cases. Please note: In-store repair options are only available for select phones and certain types of damage or ADH claim limits Two ADH claims within a consecutive 12-month period. malfunction. 1 Repairs only available for eligible devices in select locations, subject to parts ESRP All devices are administered under No device protection? and technician availability and may be subject to the Accidental Damage from Administration Asurion Administration. CustomersHandling withoutclaim limit. device Devices protection with missing are pieces responsible of glass or fordamage paying beyond the the 1 All features may not be available in all areas, at all times, or for all devices. full retailcracked cost screen for dothe not repair qualify or for replacement. screen damage repair. 2 Battery replacement available under Sprint Complete, and eligibility subject to performance thresholds as shown on sprintcomplete.com. ASSP-11836-20_NW MKT64185 AG0P244-7802 Important Information: For approved claims, a repair or replacement Important Information for All Programs Summary of KeyERP Insurance Terms Deductibles and Conditions device will be provided at our discretion. For repairs, you will be Sprint Complete is a combination of the insurance Equipment Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 required to bring or mail your device to an authorized repair center. Replacement • Claims may be fulfilled with new or refurbished Replacement Program (ERP), the service contract Equipment Service Everything you need equipment equipment. Remote repair options may be available at time of claim for select Deviceand Repair replacement Program (ESRP),$50 and in$125 Tiers 2-5, $225Tech Expert. $275 $275 • If the same make and model is not available, a devices, subject to parts and technician availability. Additional To view the full Terms and Conditions of program coverage, comparable model will be substituted. Color, Device repair $25 $65 $115 $140 $140 information on repairs is available at phoneclaim.com/sprint, which all in one place. features, and accessory compatibility are not you may do one of the following before you enroll: 1. Ask includes a list of eligible devices, types of repairable damage, and guaranteed. your sales representative, 2. View and download online at available select repair locations. SprintComplete.com/TermsESRP Service Contract, or 3. Call Claim 1-800-584-3666 Service Fees. We will also • Apple Watch claims are not eligible for repair. Repair eligibility is subject to change. If you have an eligible device that provide you the full Terms and® Conditions after enrollment. Replacements will only be fulfilled with the AppleCare Services Administration is not repairable, a device that is ineligible for repair, there is not an model and color combination sold by Sprint. iPhone ADH Fees – Repair and Replacement Claims authorized repair location available, or we decide that a replacement is • DetachableAvailable accessory for select screenssmartphones are Non- Sprint Complete necessary, you will receive a replacement device and be charged the Coveredand smartwatches. Accessories and are not repaired or Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 replacement service fee. If you have a water-resistant device, it may not replaced. Monthly Tier 1 Tiers 2-4 Tier 5 charge1 be water-resistant after repair. After your repair, your device will be of iPhone screen $9 $15 $19 like kind and quality with similar features and functionality. Enroll today! Cancellation You may cancel your optional coverage at any damage repair N/A $29 $29 $29 $29 policy $29time cracked and receive screen a prorated refund/credit.repair 1 claimsCovered ERP Insurance: Loss, theft, and physical damage Changing Your Device: In the ESRP portion of your coverage, if you Arbitration Program coverage contains binding arbitration incidents (excluding ADH). ESRP Service Contract: change to a device that is covered under Asurion Administration, When life happens, For pricey(express ‘oops’ state exemptions moments, may pay apply; just please $29 for see Other iPhone Accidental Damage from Handling (ADH), and the Asurion Administration service fees will apply and any ADH and Signing up is easy, but you must act ADH repair and mechanicalN/A and$ electrical99 $ breakdown99 $99 due to$ 99 trustedyour screen program repair terms andat one conditions). of hundreds of malfunction claims will carry over to the newly activated device. quickly. Simply ask a Sprint sales rep or replacement claimsdefects in materials or workmanship as a result of If you change to a new eligible device that is covered under ACS we’ve got your back. T-Mobile Service and Repair store locations, or normal wear and tear (malfunction). Administration, the ACS Administration service fees will apply as enroll at sprint.com. Apple Watch ADH Fees – Repair and Replacement Claims schedule a Tech Expert visit to your home or Tech Expert2 N/A Included applicable and any ADH or malfunction claims will not carry over to your new device because your claim count resets. An exclusive program to office. Other types of repairs are available at ApplePhoto Watch and Device Schedule (excluding Edition Unlimited optimize your connected life. T-Mobile Service and Repair store locations. video backup3 N/A $69 $69 $69 $69 Your device is eligible for enrollment within the first and Hermès) 1 The monthly charge for Sprint Complete includes the cost of ANS Netstick GTC USB Modem, ANS WatchMeGo, Motorola ERP Insurance Maximum of three claims within any consecutive ADH claims insurance provided in the program. For customers who elect insurance 30 days of activation or upgrade or within 30 days of E4, Motorola E5 Play, Motorola E5 Plus, LG K30, LG Stylo 4, LG claim limits 12-month period. Equipment replacement value Tier 1 Stylo 6, LG Tribute Dynasty, LG Tribute Empire, LG Tribute Royal, coverage, the monthly insurance premium may include fees payable an authorized repair at a T-Mobile Service and Repair Asurion gives you easy online access to Unlimited cloud storage Apple Watch Editionmaximum of $2,000 per claim. Samsung Galaxy Tab A 8.4, Samsung Grand Prime, Samsung J3 to Sprint and/or Asurion. Monthly charge per device and deductible and Hermès N/A $79 $79 $79 $79 store location. After 30 days, devices may no longer all your Sprint Complete benefits: Achieve,No worries Samsung —J7 Refine,keep Sonimyour XP3memories safe with ESRP Service Two ADH claims within a consecutive depend on device type. See schedule on phoneclaim.com/sprint for ADHContract claims ADH 12-month period. Appleautomatic, iPhone 6S (16 high-resolution GB, 32 GB, 64 GB, 128 backup GB), Apple for iPhone photos SE a complete list of devices with applicable pricing and deductible tiers. be eligible for enrollment. • Set up your new phone claim limits (16 GB,and 32 videosGB, 64 GB, via 128 the GB), CompleteApple iPhone Storage7 (32 GB, 128 app. GB), Asurion Administration All applicable taxes and surcharges extra. Offers may be modified or • Get unlimited photo storage Apple iPhone 8 (64 GB, 128 GB), Apple Watch Series 3 and 4, HTC ESRP Within the first 24 months, discounted at any time. Tier 2 One M8, HTC One M9, Google Pixel 3a, Google Pixel 3a XL, LG G4, AppleCare® Repair and ReplacementACS Administration Claims will cover In New York only, residents may have other program options and Device purchase date: • File a claim for loss, theft, damage LG G5, Motorola Z3 Play, Samsung Galaxy A51, Samsung Galaxy Services (ACS) the first two ADH claims and prices available. A6, SamsungNext-day Galaxy Watch replacement Active2 40mm, Samsung Galaxy 4 Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Administration all malfunction claims for 2 Watch Active2 44mm Tech Expert may be available separately for $6/month. Last date to enroll: or malfunction If your device is lost or stolen, receive a ADH replacement customers who purchase a 3 There may be limitations on the size of each video that can be backed Applereplacement iPhone 6S Plus (16as GB, soon 64 GB, as 128 the GB), next Apple business iPhone 7 (including screen $50 $125new Apple $225 Watch $ 275Series 3$ or275 • Get expert tech support Plus (32 GB, 128 GB), Apple iPhone 8 Plus (64 GB, 128 GB), Apple above, or a new iPhone 6s, SE, up and secured. damage) N/A Full retail price of device: iPhoneday, Xr saving(64 GB, 128 you GB), hundreds. Apple iPhone 11 (64 GB, 128 GB), Apple or above and enroll in Sprint 4 AppleCare Services Administration is a separate program from $ ADH repair Tier 3 iPhone SE 2 256 GB, Google Pixel 3, Google Pixel 4 64 GB, HTC 5G Complete coverage within 60 AppleCare+. If your device is already enrolled in AppleCare+, it is Hub, HTC One M10, HTC Bolt, LG G6, LG G7 ThinQ, LG G8 ThinQ, (excluding screen $25 $65days from $115 device$ activation.140 $140 ineligible for AppleCare Services Administration. Do all this and more at damage) LG G8XPassword ThinQ, OnePlus protection7 Pro 5G, Samsung Galaxy S7 32 GB, (ACS Administration is only AppleCare® Services, iPhone® and Apple Watch® are registered 29 Samsung Galaxy S8 64 GB, Samsung Galaxy S9 SprintComplete.com Phone screen available in the continental trademarks of Apple Inc. Stay safer online! Password management $25 $29 $29 $29 $29 cracked screen Apple iPhone Xr 256 GB, Apple iPhone 11 256 GB, Google Pixel 3 XL, damage repair United States, Alaska, Googletools Pixel help 4 128 youGB, Google protect Pixel your4 XL 64GB, accounts, LG V30+, LGalong V40 and Hawaii.) ERP is underwritten by Continental Casualty Company, a CNA company Tier 4 ThinQ, Samsung Galaxy Note 8, Samsung Galaxy S8 Plus 64 GB, (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, repairs for eligible with personalized help to restore your ESRP AsurionAll ESRP Malfunction/OperationalFor devices eligible for ACS Failure Administration, Claims Samsung Galaxy S8 Active, Samsung Galaxy S9+, Samsung Galaxy a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion S10eidentity. 256 GB, Samsung Galaxy S10, Samsung Galaxy Note 10 Administration the third or subsequent ADH claim and all smartphones malfunction claims$0 after 24 months will be Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Who is Asurion? Apple iPhone X, Apple iPhone Xs, Apple iPhone Xs Max, Apple covered under Asurion Administration. For all Rico, Asurion Protection Services of Puerto Rico, Inc.). ESRP is provided and more with iPhone 11 Pro (64 GB, 256 GB, 512 GB), Apple iPhone Pro Max (64 other devices, and for devices not enrolled in by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms Sprint Complete is operated by Asurion, a trusted Sprint Sprint Complete! GB, 256 GB, 512 GB), Google Pixel 4 XL 128 GB, LG V50 ThinQ, Sprint Complete, all claims are under Asurion and conditions are subject to change. Coverage terms may vary by state Tier 5 Samsung Galaxy Note 9, Samsung Galaxy S10+ (128 GB, 512 GB, 1 Administration. and eligibility may vary by device. All applicable taxes and surcharges partner for total tech protection, support and more. TB), Samsung Galaxy Note 10+, Samsung Galaxy S20 5G, Samsung To view the full Terms and Conditions of program coverage, extra. Visit sprintcomplete.com/information/program-terms for complete Galaxy S20+ 5G, Samsung Galaxy S20 Ultra 5G (128 GB, 512 GB), download online at SprintComplete.com/TermsESRP Stand-alone . For more than 20 years, we have helped over 300 million Galaxy Z Flip terms, conditions, and limitations of coverage. Monthly charge Tier 1 Tiers 2-4 Tier 5 people unlock the power of their technology, making Not all models are listed above. For a complete list, deductible amounts, $8.25 $9.25 $12 2 their lives easier and their tech a lot more amazing. repair eligibility and more, please visit phoneclaim.com/sprint or call Covered Accidental Damage from Handling (ADH) and 1-800-584-3666. NOTE: This list is changed from time to time. Please incidents mechanical and electrical breakdown due to check phoneclaim.com/sprint anytime your equipment changes for defects in materials or workmanship as a result your applicable fees, deductibles, and monthly charge. of normal wear and tear (malfunction). ADH claim limits Two ADH claims within a consecutive See under the fold for the devices 12-month period. covered in each device tier and for 1 Repairs only available for eligible devices in select locations, subject to parts ESRP All devices are administered under information on deductibles and and technician availability and may be subject to the Accidental Damage from Administration Asurion Administration. Handling claim limit. Devices with missing pieces of glass or damage beyond the service fees. cracked screen do not qualify for screen damage repair.

ASSP-11836-20_NW MKT64185 AG0P244-7802 Important Information: For approved claims, a repair or replacement Important Information for All Programs ERP Insurance Deductibles device will be provided at our discretion. For repairs, you will be Replacement • Claims may be fulfilled with new or refurbished Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 required to bring or mail your device to an authorized repair center. equipment equipment. Remote repair options may be available at time of claim for select Device replacement $50 $125 $225 $275 $275 • If the same make and model is not available, a devices, subject to parts and technician availability. Additional comparable model will be substituted. Color, Device repair $25 $65 $115 $140 $140 information on repairs is available at phoneclaim.com/sprint, which features, and accessory compatibility are not includes a list of eligible devices, types of repairable damage, and guaranteed. ESRP Service Contract Claim Service Fees available select repair locations. • AApplepple WatWatchch claims are not eligible for repair. Repair eligibility is subject to change. If you have an eligible device that ® Replacements will only be fulfilled with the AppleCare Services Administration is not repairable, a device that is ineligible for repair, there is not an modelmodel and color combination sold by Sprint. iPhone ADH Fees – Repair and Replacement Claims authorized repair location available, or we decide that a replacement is • Detachable accessory screens are Non- necessary, you will receive a replacement device and be charged the Covered Accessories and are not repaired or Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 replacement service fee. If you have a water-resistant device, it may not replaced. be water-resistant after repair. After your repair, your device will be of iPhone screen like kind and quality with similar features and functionality. Enroll today! Cancellation You may cancel your optional coverage at any damage repair N/A $29 $29 $29 $29 policy time and receive a prorated refund/credit. claims Changing Your Device: In the ESRP portion of your coverage, if you Arbitration Program coverage contains binding arbitration change to a device that is covered under Asurion Administration, Other iPhone the Asurion Administration service fees will apply and any ADH and Signing up is easy, but you must act (express state exemptions may apply; please see $99 $99 $99 $99 your program terms and conditions). ADH repair and N/A malfunction claims will carry over to the newly activated device. quickly. Simply ask a Sprint sales rep or replacement claims If you change to a new eligible device that is covered under ACS Administration, the ACS Administration service fees will apply as enroll at sprint.com. Apple Watch ADH Fees – Repair and Replacement Claims applicable and any ADH or malfunction claims will not carry over to Apple Watch your new device because your claim count resets. Device Schedule (excluding Edition N/A $69 $69 $69 $69 Your device is eligible for enrollment within the first and Hermès) 1 ANS Netstick GTC USB Modem, ANS WatchMeGo, Motorola The monthly charge for Sprint Complete includes the cost of 30 days of activation or upgrade or within 30 days of E4, Motorola E5 Play, Motorola E5 Plus, LG K30, LG Stylo 4, LG ADH claims insurance provided in the program. For customers who elect insurance Tier 1 Stylo 6, LG Tribute Dynasty, LG Tribute Empire, LG Tribute Royal, coverage, the monthly insurance premium may include fees payable an authorized repair at a T-Mobile Service and Repair Apple Watch Edition Samsung Galaxy Tab A 8.4, Samsung Grand Prime, Samsung J3 to Sprint and/or Asurion. Monthly charge per device and deductible and Hermès N/A $79 $79 $79 $79 store location. After 30 days, devices may no longer Achieve, Samsung J7 Refine, Sonim XP3 depend on device type. See schedule on phoneclaim.com/sprint for ADH claims Apple iPhone 6S (16 GB, 32 GB, 64 GB, 128 GB), Apple iPhone SE a complete list of devices with applicable pricing and deductible tiers. be eligible for enrollment. (16 GB, 32 GB, 64 GB, 128 GB), Apple iPhone 7 (32 GB, 128 GB), Asurion Administration All applicable taxes and surcharges extra. Offers may be modified or Apple iPhone 8 (64 GB, 128 GB), Apple Watch Series 3 and 4, HTC discounted at any time. Tier 2 One M8, HTC One M9, Google Pixel 3a, Google Pixel 3a XL, LG G4, Repair and Replacement Claims In New York only, residents may have other program options and Device purchase date: LG G5, Motorola Z3 Play, Samsung Galaxy A51, Samsung Galaxy prices available. A6, Samsung Galaxy Watch Active2 40mm, Samsung Galaxy Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 2 Watch Active2 44mm Tech Expert may be available separately for $6/month. Last date to enroll: ADH replacement 3 There may be limitations on the size of each video that can be backed Apple iPhone 6S Plus (16 GB, 64 GB, 128 GB), Apple iPhone 7 (including screen $50 $125 $225 $275 $275 up and secured. Plus (32 GB, 128 GB), Apple iPhone 8 Plus (64 GB, 128 GB), Apple damage) Full retail price of device: iPhone Xr (64 GB, 128 GB), Apple iPhone 11 (64 GB, 128 GB), Apple 4 AppleCare Services Administration is a separate program from Tier 3 iPhone SE 2 256 GB, Google Pixel 3, Google Pixel 4 64 GB, HTC 5G ADH repair AppleCare+. If your device is already enrolled in AppleCare+, it is Hub, HTC One M10, HTC Bolt, LG G6, LG G7 ThinQ, LG G8 ThinQ, (excluding screen $25 $65 $115 $140 $140 ineligible for AppleCare Services Administration. damage) LG G8X ThinQ, OnePlus 7 Pro 5G, Samsung Galaxy S7 32 GB, AppleCare® Services, iPhone® and Apple Watch® are registered Samsung Galaxy S8 64 GB, Samsung Galaxy S9 Phone screen trademarks of Apple Inc. $25 $29 $29 $29 $29 Apple iPhone Xr 256 GB, Apple iPhone 11 256 GB, Google Pixel 3 XL, damage repair Google Pixel 4 128 GB, Google Pixel 4 XL 64GB, LG V30+, LG V40 ERP is underwritten by Continental Casualty Company, a CNA company Tier 4 ThinQ, Samsung Galaxy Note 8, Samsung Galaxy S8 Plus 64 GB, (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, All ESRP Malfunction/Operational Failure Claims Samsung Galaxy S8 Active, Samsung Galaxy S9+, Samsung Galaxy a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion S10e 256 GB, Samsung Galaxy S10, Samsung Galaxy Note 10 $0 Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Apple iPhone X, Apple iPhone Xs, Apple iPhone Xs Max, Apple Rico, Asurion Protection Services of Puerto Rico, Inc.). ESRP is provided iPhone 11 Pro (64 GB, 256 GB, 512 GB), Apple iPhone Pro Max (64 by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms GB, 256 GB, 512 GB), Google Pixel 4 XL 128 GB, LG V50 ThinQ, and conditions are subject to change. Coverage terms may vary by state Tier 5 Samsung Galaxy Note 9, Samsung Galaxy S10+ (128 GB, 512 GB, 1 and eligibility may vary by device. All applicable taxes and surcharges TB), Samsung Galaxy Note 10+, Samsung Galaxy S20 5G, Samsung To view the full Terms and Conditions of program coverage, extra. Visit sprintcomplete.com/information/program-terms for complete Galaxy S20+ 5G, Samsung Galaxy S20 Ultra 5G (128 GB, 512 GB), download online at SprintComplete.com/Terms. Galaxy Z Flip terms, conditions, and limitations of coverage.

Not all models are listed above. For a complete list, deductible amounts, repair eligibility and more, please visit phoneclaim.com/sprint or call 1-800-584-3666. NOTE: This list is changed from time to time. Please check phoneclaim.com/sprint anytime your equipment changes for your applicable fees, deductibles, and monthly charge. See under the fold for the devices covered in each device tier and for information on deductibles and service fees. Additional Summary of Coverage Sprint Complete* ADSS ADI Monthly charge1 $13 $4 $3.25 InformationSprint Mechanical or electrical breakdown Included Included N/A (malfunction) due Duplication of coverage toBinding defects arbitration or normal TheComplete Equipment Replacement Program or the Advanced Device wearTHE SERVICEand tear CONTRACT AND COVERAGE CERTIFICATE EACH Insurance may provide a duplication of coverage already provided Loss,CONTAIN theft, Aor BINDINGliquid ARBITRATION PROVISION THAT REQUIRES Included N/A Included by Fora consumer’s tablets insurance (auto, renter, homeowner, personal orTHE physical SUBMISSION damage OF ALL DISPUTES (EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO FINAL AND BINDING liability) or other source of coverage. All program coverage begins Tech Expert2 Included N/A N/A on the date you enroll your device and continues until canceled ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET Unlimited cloud storage PhotoFORTH and IN video THE SERVICE CONTRACT AND IN SECTION VIII.G OF THE or terminated pursuant to the program terms and conditions. The Unlimited 5 GB 5 GB No worries — keep your memories safe with automatic, Backup3 Equipment Service and Repair Program and the Advanced Device COVERAGE CERTIFICATE. Servicehigh-resolution and Support backup Program for may photos provide and certain videos enhanced via the DeductibleIn the unlikely / eventTier we 1: cannot $100 informally resolve anyTier disputes, 1: $100 coverageComplete during Storage the term app of. the manufacturer’s warranty. serviceyou will fee be requiredTier to: 2:1) $200RESOLVE ANY DISPUTES THROUGHTier 2: $200 (nonrefundableBINDING AND per INDIVIDUAL Per approved ARBITRATIONS $0OR SMALL-CLAIMSPer approved AssociateNext-day qualifications replacement approved claim) claim for loss, claim COURT ACTIONS INSTEADtheft, or damage OF THROUGH THE COURTS OF UnlessIf your otherwise tablet is licensed, lost or stolen, Sprint salesreceive reps a arereplacement not qualified as orsoon GENERAL JURISDICTION; AND 2) WAIVE YOUR RIGHTS TO A authorized to evaluate the adequacy of your existing insurance Claim limits Three insurance Unlimited number Three insurance as the next business day, saving you hundreds. JURY TRIAL AND TOclaims PARTICIPATE within IN ofCLASS claims. ACTIONS claims OR CLASS within coverages. Questions regarding this program should be directed ARBITRATIONS. (EXPRESSany consecutive STATE EXEMPTIONS MAY APPLY;any consecutive PLEASE to CNA’s licensed agent, Asurion Protection Services, LLC, at 12-month period 12-month period Tech Expert support SEE YOUR PROGRAMfor TERMSloss, theft, AND CONDITIONS.) for loss, theft, 1-800-584-3666.Reach a live U.S.-based Tech Expert for unlimited tech help or damage with or damage with Exclusions and limitationsa maximum a maximum Optionalwith your tablet. Tech Experts can also help you with: Coverage includes limitationsreplacement valueand exclusions. For example,replacement Insurance and service contract coverage is optional and you are not of $2,500. There value of $2,500 • New tablet setup including content transfer cosmetic or intentionalis no claimdamage limit and unauthorized repairs.per claim. required to enroll in these programs in order to purchase services • Checkups to improve tablet performance Complete exclusionsfor and mechanical limitations can be found in the terms or equipment. Insurance program enrollment or claim authorization or electrical and conditions. breakdown claims. shall• Smartbe at the home sole consultsdiscretion tailored of CNA toor yourAsurion needs in accordance with the terms and conditions and applicable law. ReplacementNOTE: Any person whoReplacement knowingly equipment and withmay be intent a new orto refurbished injure, device Password protection equipmentdefraud, or deceive and/orany insurer, a comparable files model.a statement If the same of make claim and or model is Digital communications not available, a comparable model will be substituted. Color, Stay safe online with password management tools to help an application containingfeatures, any and accessoryfalse, incomplete, compatibility orare misleadingnot guaranteed. If youyou have protect provided your onlineor in the accounts, future provide along your with email personalized or other information is guilty of insurance fraud. In Florida, such conduct is electronic address to Sprint, Asurion, or its partners involved in Cancellation You may cancel your optional coverage at any time and help to restore your identity. policya felony of the third receivedegree. a prorated In Oregon, refund/credit. this note does not apply. administering this program, Asurion may communicate program information and legal notices to you through electronic means to the ArbitrationCustomer support Program coverage contains binding arbitration (express state exemptions may apply; please see your program terms and last address Asurion has on file. Asurion and CNA striveconditions). to satisfy every customer and ask you to allow them the opportunity to resolve any questions, concerns, or DeviceAdvanced coverage Device Service & Support (ADSS) Devicecomplaints Tier you may have by Tiercalling 1 1-800-584-3666. Tier 2 Sprint Complete coverage is only available for products or devices Receive a replacement as soon as the next business day DevicesAll applicable taxes ANSand Quanta surcharges 10” Tablet extra. OffersiPad Air may16 GB, be 32 GBmodified with cellular connectivity and/or an established MDN. For coverage (LTE Only) iPad Air 2 16 GB, 32 GB, 64 GB to applyfor mechanicalto a particular and device, electrical you must breakdowns own or lease due the to device defects and or discounted at anyANS time. Quanta 8” (LTE Only) iPad Air 3 16 GB, 64 GB, 128 GB in materials or workmanship and normal wear and tear. Samsung Galaxy Tab E have used (logged voice or data use) that device on your enrolled For Residents of California, Indiana and Maryland:iPad Mini 4 16 GB, 32 GB, 64 GB Includes 5 GB of backup for your photos and videos. Samsung Galaxy Tab A iPad Pro 128 GB, 256 GB wireless number after initial enrollment. Coverage applies to only one Consumer hotline for the California Department of Insurance device at any given time and the covered device will be your most iPad Pro 9.7 32 GB, 128 GB, is 800.927.HELP (4357), for the State of Indiana256 Department GB recentlyAdvanced used device Device on your Insurance wireless number (ADI) at the time of the loss. of Insurance is 800.622.4461, and for the Maryland Insurance See terms and conditions for the full definition. 1 The monthly charge for Sprint Complete includes the cost of insurance provided in the If your tablet is lost, stolen, or accidentally damaged — program.Administration For customers is 800.492.6116. who elect insurance coverage, the monthly insurance pre- Coveredincluding equipment physical or liquid damage — you’ll receive a miumFor WA may residents include fees only, payable we to may Sprint cancel and/or Asurion. the insurance Monthly charge policy per or device Includes wireless device, and if part of the covered loss, one standard and deductible depend on device type. See schedule on phoneclaim.com/sprint for replacement as soon as the next business day. Includes achange complete the list ofinsurance devices with terms applicable and pricing conditions and deductible with at tiers. least All thirtyapplicable battery,5 GB one of standard backup charger,for your onephotos standard and videos.watch band, and one taxes(30) anddays surcharges notice unlessextra. Offers we cancelmay be formodified the orfollowing discounted reasons at any time. and 2 Subscriber Identification Module (SIM) card. Devices NOT eligible notice:Tech Expert (1) mayfifteen be available (15) days separately for fraud for $6/month. or material misrepresentation 3 There may be limitations on the size of each video that can be backed up and secured. for coverage: Boost or Virgin devices, 4G-only devices, GSM-only in obtaining coverage or in the presentation of a claim; (2) ten (10) devices, MVNO models, special/limited-edition devices, netbooks, If you do not see your tablet in the above list, and for a complete and current list ofdays devices for with non-payment; associated service or (3)fees, immediately please visit phoneclaim.com/sprint for no longer having or call notebooks, desktop modems, intrinsically safe device: r765IS by 1-800-584-3666.active service NOTE: with This USCC list is changed or exhausting from time toyour time. aggregate Please check theclaim list at phoneclaim.com/sprint any time your equipment changes. Motorola, Samsung Gear S II. limit. We will not increase the premium or deductible or restrict Non-return fee * Sprintcoverage Complete more is a thancombination once ofin ADI, any ADSS, six (6) and month Tech Expert. period. ADI is underwritten by Continental Casualty Company, a CNA company (CNA) Chicago, IL, and administered by If your device is damaged or if your lost device is later found, you can Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. avoid non-return fees of up to $1,500 (the fee is based on the cost of In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. the claim to the insurance company) by simply returning the device In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). ADSS is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions as directed by us in the return envelope that we provide to you. are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. Get the apps. Complete your connected life with these powerful apps.

Complete Storage app1 Sprint Complete app Reach a live U.S.-based Tech Expert for unlimited help with your device — including • Unlimited storage for all your setup and content transfer. Tech Experts can photos and videos. even show you a cool new feature or two. Receive device tips, shortcuts, and proactive • Automatic, full-resolution backup. alerts, and schedule a smart home consult.

2 • Organize, edit, and share photos. Complete Security app Keep your passwords safe online with • Free up memory on your device. password management tools that can help you protect your accounts. Includes personalized help from identity restoration pros to help • Easy access to the restore your identity. Sprint Complete app. My Sprint Managing your Sprint account has never been easier with the My Sprint app. It’s all right at your fingertips — manage your account, pay your bill, shop for the latest devices, contact support and more. Start here Download Complete Storage today.

Included with the Sprint Complete plan.

1 There may be limitations on the size of video that can be uploaded. 2 In order to take full advantage of the Complete Security app, you must also download the Sprint Complete app to receive assistance after a breach. It may be necessary to contact a third party, who may require you to sign a power of attorney. Additional Summary of Coverage Sprint Complete* ADSS ADI Monthly charge1 $13 $4 $3.25 InformationSprint Mechanical or electrical breakdown Included Included N/A (malfunction) due Duplication of coverage toBinding defects arbitration or normal TheComplete Equipment Replacement Program or the Advanced Device wearTHE SERVICEand tear CONTRACT AND COVERAGE CERTIFICATE EACH Insurance may provide a duplication of coverage already provided Loss,CONTAIN theft, Aor BINDINGliquid ARBITRATION PROVISION THAT REQUIRES Included N/A Included by Fora consumer’s tablets insurance (auto, renter, homeowner, personal orTHE physical SUBMISSION damage OF ALL DISPUTES (EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO FINAL AND BINDING liability) or other source of coverage. All program coverage begins Tech Expert2 Included N/A N/A on the date you enroll your device and continues until canceled ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET Unlimited cloud storage PhotoFORTH and IN video THE SERVICE CONTRACT AND IN SECTION VIII.G OF THE or terminated pursuant to the program terms and conditions. The Unlimited 5 GB 5 GB No worries — keep your memories safe with automatic, Backup3 Equipment Service and Repair Program and the Advanced Device COVERAGE CERTIFICATE. Servicehigh-resolution and Support backup Program for may photos provide and certain videos enhanced via the DeductibleIn the unlikely / eventTier we 1: cannot $100 informally resolve anyTier disputes, 1: $100 coverageComplete during Storage the term app of. the manufacturer’s warranty. serviceyou will fee be requiredTier to: 2:1) $200RESOLVE ANY DISPUTES THROUGHTier 2: $200 (nonrefundableBINDING AND per INDIVIDUALPer approved ARBITRATIONS $0OR SMALL-CLAIMSPer approved AssociateNext-day qualifications replacement approved claim) claim for loss, claim COURT ACTIONS INSTEADtheft, or damage OF THROUGH THE COURTS OF UnlessIf your otherwise tablet is licensed, lost or stolen, Sprint salesreceive reps a arereplacement not qualified as orsoon GENERAL JURISDICTION; AND 2) WAIVE YOUR RIGHTS TO A authorized to evaluate the adequacy of your existing insurance Claim limits Three insurance Unlimited number Three insurance as the next business day, saving you hundreds. JURY TRIAL AND TOclaims PARTICIPATE within IN ofCLASS claims. ACTIONS claims OR CLASS within coverages. Questions regarding this program should be directed ARBITRATIONS. (EXPRESSany consecutive STATE EXEMPTIONS MAY APPLY;any consecutive PLEASE to CNA’s licensed agent, Asurion Protection Services, LLC, at 12-month period 12-month period Tech Expert support SEE YOUR PROGRAMfor TERMSloss, theft, AND CONDITIONS.) for loss, theft, 1-800-584-3666.Reach a live U.S.-based Tech Expert for unlimited tech help or damage with or damage with Exclusions and limitationsa maximum a maximum Optionalwith your tablet. Tech Experts can also help you with: Coverage includes limitationsreplacement valueand exclusions. For example,replacement Insurance and service contract coverage is optional and you are not of $2,500. There value of $2,500 • New tablet setup including content transfer cosmetic or intentionalis no claimdamage limit and unauthorized repairs.per claim. required to enroll in these programs in order to purchase services • Checkups to improve tablet performance Complete exclusionsfor and mechanical limitations can be found in the terms or equipment. Insurance program enrollment or claim authorization or electrical and conditions. breakdown claims. shall• Smartbe at the home sole consultsdiscretion tailored of CNA toor yourAsurion needs in accordance with the terms and conditions and applicable law. ReplacementNOTE: Any person whoReplacement knowingly equipment and withmay be intent a new orto refurbished injure, device Password protection equipmentdefraud, or deceive and/orany insurer, a comparable files model.a statement If the same of make claim and or model is Digital communications not available, a comparable model will be substituted. Color, Stay safe online with password management tools to help an application containingfeatures, any and accessoryfalse, incomplete, compatibility orare misleadingnot guaranteed. If youyou have protect provided your onlineor in the accounts, future provide along your with email personalized or other information is guilty of insurance fraud. In Florida, such conduct is electronic address to Sprint, Asurion, or its partners involved in Cancellation You may cancel your optional coverage at any time and help to restore your identity. policya felony of the third receivedegree. a prorated In Oregon, refund/credit. this note does not apply. administering this program, Asurion may communicate program information and legal notices to you through electronic means to the ArbitrationCustomer support Program coverage contains binding arbitration (express state exemptions may apply; please see your program terms and last address Asurion has on file. Asurion and CNA striveconditions). to satisfy every customer and ask you to allow them the opportunity to resolve any questions, concerns, or DeviceAdvanced coverage Device Service & Support (ADSS) Devicecomplaints Tier you may have by Tiercalling 1 1-800-584-3666. Tier 2 Sprint Complete coverage is only available for products or devices Receive a replacement as soon as the next business day DevicesAll applicable taxes ANSand Quanta surcharges 10” Tablet extra. OffersiPad Air may16 GB, be 32 GBmodified with cellular connectivity and/or an established MDN. For coverage (LTE Only) iPad Air 2 16 GB, 32 GB, 64 GB to applyfor mechanicalto a particular and device, electrical you must breakdowns own or lease due the to device defects and or discounted at anyANS time. Quanta 8” (LTE Only) iPad Air 3 16 GB, 64 GB, 128 GB in materials or workmanship and normal wear and tear. Samsung Galaxy Tab E have used (logged voice or data use) that device on your enrolled For Residents of California, Indiana and Maryland:iPad Mini 4 16 GB, 32 GB, 64 GB Includes 5 GB of backup for your photos and videos. Samsung Galaxy Tab A iPad Pro 128 GB, 256 GB wireless number after initial enrollment. Coverage applies to only one Consumer hotline for the California Department of Insurance device at any given time and the covered device will be your most iPad Pro 9.7 32 GB, 128 GB, is 800.927.HELP (4357), for the State of Indiana256 Department GB recentlyAdvanced used device Device on your Insurance wireless number(ADI) at the time of the loss. of Insurance is 800.622.4461, and for the Maryland Insurance See terms and conditions for the full definition. 1 The monthly charge for Sprint Complete includes the cost of insurance provided in the If your tablet is lost, stolen, or accidentally damaged — proAdministrationgram. For customers is 800.492.6116. who elect insurance coverage, the monthly insurance pre- Coveredincluding equipment physical or liquid damage — you’ll receive a miumFor WA may residents include fees only, payable we to may Sprint cancel and/or Asurion. the insurance Monthly charge policy per or device Includes wireless device, and if part of the covered loss, one standard and deductible depend on device type. See schedule on phoneclaim.com/sprint for replacement as soon as the next business day. Includes achange complete the list ofinsurance devices with terms applicable and pricing conditions and deductible with at tiers. least All thirtyapplicable battery,5 GB one of standard backup charger,for your onephotos standard and videos.watch band, and one taxes(30) anddays surcharges notice unlessextra. Offers we cancelmay be formodified the orfollowing discounted reasons at any time. and 2 Subscriber Identification Module (SIM) card. Devices NOT eligible notice:Tech Expert (1) mayfifteen be available (15) days separately for fraud for $6/month. or material misrepresentation 3 There may be limitations on the size of each video that can be backed up and secured. for coverage: Boost or Virgin devices, 4G-only devices, GSM-only in obtaining coverage or in the presentation of a claim; (2) ten (10) devices, MVNO models, special/limited-edition devices, netbooks, If you do not see your tablet in the above list, and for a complete and current list ofdays devices for with non-payment; associated service or (3)fees, immediately please visit phoneclaim.com/sprint for no longer having or call notebooks, desktop modems, intrinsically safe device: r765IS by 1-800-584-3666.active serviceNOTE: with This USCC list is changed or exhausting from time toyour time. aggregate Please check theclaim list at phoneclaim.com/sprint any time your equipment changes. Motorola, Samsung Gear S II. limit. We will not increase the premium or deductible or restrict Non-return fee *Sprintcoverage Complete more is a thancombination once ofin ADI, any ADSS, six (6) and month Tech Expert. period. ADI is underwritten by Continental Casualty Company, a CNA company (CNA) Chicago, IL, and administered by If your device is damaged or if your lost device is later found, you can Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. avoid non-return fees of up to $1,500 (the fee is based on the cost of In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. the claim to the insurance company) by simply returning the device In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). ADSS is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions as directed by us in the return envelope that we provide to you. are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. Important Information: For approved claims, a repair or replacement Important Information for All Programs ERP Insurance Deductibles device will be provided at our discretion. For repairs, you will be Replacement • Claims may be fulfilled with new or refurbished Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Howrequired toto bring make or mail your a device to an authorized repair center. equipment equipment. Remote repair options may be available at time of claim for select Device replacement $50 $125 $225 $275 $275 • If the same make and model is not available, a devices, subject to parts and technician availability. Additional comparable model will be substituted. Color, Device repair $25 $65 $115 $140 $140 information on repairs is available at phoneclaim.com/sprint, which features, and accessory compatibility are not Claimincludes a list of eligible devices, types of repairable damage, and guaranteed. ESRP Service Contract Claim Service Fees available select repair locations. • Apple Watch claims are not eligible for repair. Repair eligibility is subject to change. If you have an eligible device that ® Replacements will only be fulfilled with the AppleCare Services Administration is not repairable, a device that is ineligible for repair, there is not an model and color combination sold by Sprint. Two ways to make a claim: iPhone ADH Fees – Repair and Replacement Claims authorized repair location available, or we decide that a replacement is • Detachable accessory screens are Non- •necessary, Visit sprintcomplete.com you will receive a replacement device and be charged the Covered Accessories and are not repaired or Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 •replacement Call 1-800-584-3666 service fee. If you have a water-resistant device, it may not replaced. be water-resistant after repair. After your repair, your device will be of iPhone screen Note:like kind File and your quality claim withwithin similar 60 days features of your and loss. functionality. Enroll today! Cancellation You may cancel your optional coverage at any damage repair N/A $29 $29 $29 $29 policy time and receive a prorated refund/credit. claims Lost/stolenChanging Yourdevices Device: In the ESRP portion of your coverage, if you Want to learn to do something new with change to a device that is covered under Asurion Administration, Arbitration Program coverage contains binding arbitration If your device is lost or stolen, contact Sprint immediately at your device? Have a tech issue or question? Other iPhone 1-888-211-4727the Asurion Administration to suspend your service service. fees will apply and any ADH and Signing up is easy, but you must act (express state exemptions may apply; please see $99 $99 $99 $99 your program terms and conditions). ADH repair and N/A malfunction claims will carry over to the newly activated device. quickly.Reach aSimply live U.S.-based ask a Sprint Tech sales Expert rep for or replacement claims Here’sIf you what change you’ll to need: a new eligible device that is covered under ACS •Administration, Wireless number the ACS Administration service fees will apply as enrollunlimited at sprint.com help with .your device via the Apple Watch ADH Fees – Repair and Replacement Claims •applicable Device make/model and any ADH or malfunction claims will not carry over to Sprint Complete app. your new device because your claim count resets. Apple Watch • Payment information (if applicable) Device Schedule (excluding Edition 1 N/A $69 $69 $69 $69 • Sprint PIN Your deviceTech is eligibleExperts for can enrollment also help with: within the first and Hermès) 1 The monthly charge for Sprint Complete includes the cost of ANS Netstick GTC USB Modem, ANS WatchMeGo, Motorola • Shipping address 30 days of activation or upgrade or within 30 days of E4, Motorola E5 Play, Motorola E5 Plus, LG K30, LG Stylo 4, LG ADH claims insurance provided in the program. For customers who elect insurance Device setup Tier 1 Stylo 6, LG Tribute Dynasty, LG Tribute Empire, LG Tribute Royal, coverage, the monthly insurance premium may include fees payable an authorized repair at a T-Mobile Service and Repair Apple Watch Edition We may require you to provide additional information to complete Samsung Galaxy Tab A 8.4, Samsung Grand Prime, Samsung J3 to Sprint and/or Asurion. Monthly charge per device and deductible Your phone your way, including fast and easy content and Hermès N/A $79 $79 $79 $79 your claim, such as proof of purchase and or a government-issued store location. After 30 days, devices may no longer Achieve, Samsung J7 Refine, Sonim XP3 depend on device type. See schedule on phoneclaim.com/sprint for transfer to your new device — even learn a cool thing ADH claims photo ID. or two — with the help of a live U.S.-based Tech Expert. Apple iPhone 6S (16 GB, 32 GB, 64 GB, 128 GB), Apple iPhone SE a complete list of devices with applicable pricing and deductible tiers. be eligible for enrollment. (16 GB, 32 GB, 64 GB, 128 GB), Apple iPhone 7 (32 GB, 128 GB), Asurion Administration Deductible/ServiceAll applicable taxes fee and surcharges extra. Offers may be modified or Apple iPhone 8 (64 GB, 128 GB), Apple Watch Series 3 and 4, HTC Oncediscounted your claim at any is approved, time. a nonrefundable deductible or Device checkup One M8, HTC One M9, Google Pixel 3a, Google Pixel 3a XL, LG G4, Repair and Replacement Claims Tier 2 serviceIn New fee York (when only, applicable) residents will may be collected have other from program you. See options Device and Device purchaseKeep your date: phone going faster and longer with a device LG G5, Motorola Z3 Play, Samsung Galaxy A51, Samsung Galaxy Scheduleprices available. and deductibles or service fees within this brochure or visit A6, Samsung Galaxy Watch Active2 40mm, Samsung Galaxy Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 checkup. Includes battery replacement as needed, 2 Watch Active2 44mm phoneclaim.com/sprint Tech Expert may be available. separately for $6/month. Last date tobased enroll: on testing.2 ADH replacement 3 There may be limitations on the size of each video that can be backed Apple iPhone 6S Plus (16 GB, 64 GB, 128 GB), Apple iPhone 7 (including screen $50 $125 $225 $275 $275 Damaged/malfunctioning devices Plus (32 GB, 128 GB), Apple iPhone 8 Plus (64 GB, 128 GB), Apple damage) If upthe and claim secured. involves replacing a damaged or malfunctioning device, Smart home support 4 Full retail price of device: iPhone Xr (64 GB, 128 GB), Apple iPhone 11 (64 GB, 128 GB), Apple youAppleCare will be provided Services with Administration detailed instructions is a separateon how to programreturn from Looking to simplify your life with the power of Tier 3 iPhone SE 2 256 GB, Google Pixel 3, Google Pixel 4 64 GB, HTC 5G ADH repair AppleCare+. If your device is already enrolled in AppleCare+, it is the device. technology? Get customized support for your smart Hub, HTC One M10, HTC Bolt, LG G6, LG G7 ThinQ, LG G8 ThinQ, (excluding screen $25 $65 $115 $140 $140 ineligible for AppleCare Services Administration. damage) home issues from our team of Tech Experts. LG G8X ThinQ, OnePlus 7 Pro 5G, Samsung Galaxy S7 32 GB, AppleCareAppleCare® Services Services, iPhone® and Apple Watch® are registered Samsung Galaxy S8 64 GB, Samsung Galaxy S9 Phone screen Customerstrademarks eligible of Apple for Inc. ACS Administration also have the option to $25 $29 $29 $29 $29 Apple iPhone Xr 256 GB, Apple iPhone 11 256 GB, Google Pixel 3 XL, damage repair contact Apple directly during AppleCare Services Administration: Small and medium business Google Pixel 4 128 GB, Google Pixel 4 XL 64GB, LG V30+, LG V40 ERP is underwritten by Continental Casualty Company, a CNA company • Visit getsupport.apple.com Skip the help desk. Get live tech help for all your Tier 4 ThinQ, Samsung Galaxy Note 8, Samsung Galaxy S8 Plus 64 GB, (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC, connected business devices from our team of Samsung Galaxy S8 Active, Samsung Galaxy S9+, Samsung Galaxy All ESRP Malfunction/Operational Failure Claims • Call Apple at 1-800-694-7466 a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Tech Experts. S10e 256 GB, Samsung Galaxy S10, Samsung Galaxy Note 10 $0 WithinProtection the first Services 24 months Insurance from Agency,the date LLC, you CAenroll Lic. in #OD63161. coverage, In Puerto Apple iPhone X, Apple iPhone Xs, Apple iPhone Xs Max, Apple AppleCareRico, Asurion Services Protection Administration Services of covers Puerto the Rico, first Inc.). two ADH ESRP claims is provided iPhone 11 Pro (64 GB, 256 GB, 512 GB), Apple iPhone Pro Max (64 andby Asurion all malfunction Warranty claims. Protection Asurion Services, will administer LLC, or one all of claims its affiliates. that Terms GB, 256 GB, 512 GB), Google Pixel 4 XL 128 GB, LG V50 ThinQ, AppleCareand conditions Services are subject does not. to change. Coverage terms may vary by state Tier 5 Samsung Galaxy Note 9, Samsung Galaxy S10+ (128 GB, 512 GB, 1 and eligibility may vary by device. All applicable taxes and surcharges AppleCare® Services TB), Samsung Galaxy Note 10+, Samsung Galaxy S20 5G, Samsung To view the full Terms and Conditions of program coverage, Phoneextra. Visit repair sprintcomplete.com/information/program-terms for complete Galaxy S20+ 5G, Samsung Galaxy S20 Ultra 5G (128 GB, 512 GB), download online at SprintComplete.com/Terms. With an eligible device, you get 24/7 priority access to Galaxy Z Flip Allterms, Sprint conditions, customers and have limitations easy access of coverage. to in-store or mail-in repairs. Convenient in-store phone repairs are available at T-Mobile Service Apple experts via phone and chat and direct access to Not all models are listed above. For a complete list, deductible amounts, and Repair store locations and are typically completed same certified repairs at Apple Stores and Apple Authorized repair eligibility and more, please visit phoneclaim.com/sprint or call day. To find a T-Mobile Service and Repair store location near Service Providers for the first two accidental damage 1-800-584-3666. NOTE: This list is changed from time to time. Please you, visit sprint.com/storelocator. Mail-in repairs are available at from handling claims and all malfunction claims during check phoneclaim.com/sprint anytime your equipment changes for T-Mobile authorized service and repair centers by filing a claim at the first two years. your applicable fees, deductibles, and monthly charge. phoneclaim.com/sprint and are returned to you within 5 business days in most cases. Please note: In-store repair options are only available forSee select under phones the and fold certain for thetypes devices of damage or malfunction.covered in each device tier and for No device protection?information on deductibles and Customersservice without device fees. protection are responsible for paying the 1 All features may not be available in all areas, at all times, or for all devices. full retail cost for the repair or replacement. 2 Battery replacement available under Sprint Complete, and eligibility subject to performance thresholds as shown on sprintcomplete.com. Summary of Key Terms and Conditions Sprint Complete is a combination of the insurance Equipment Everything you need Replacement Program (ERP), the service contract Equipment Service and Repair Program (ESRP), and in Tiers 2-5, Tech Expert. To view the full Terms and Conditions of program coverage, all in one place. you may do one of the following before you enroll: 1. Ask your sales representative, 2. View and download online at SprintComplete.com/Terms, or 3. Call 1-800-584-3666. We will also provide you the full Terms and Conditions after enrollment.

Available for select smartphones Sprint Complete and smartwatches. Monthly Tier 1 Tiers 2-4 Tier 5 charge1 $9 $15 $19

ASSP-11836-20_NW MKT64185 AG0P244-7802