Local Provision Guide

Index

Page 4………. Literacy and Numeracy

Page 5………. Literacy

Page 6………. Job Club

Page 7………. ‘Win’ Work Programme/Mentoring

Page 8……… Wise Enterprise Club

Page 9……… ESOL

Page 10……. Support for young people & young families

Page 11……. Internet Access

Page 12……. Internet Access

Page 13…….. Citizens Advice Bureau

Page 14……. Community Law Service

Page 15……. Apprenticeships

Page 16……. Volunteering

Page 17……. Food Banks

Page 18…….. Salvation Army

Page 19…….. Clothes Bank

Page 20……..Mental Health

Page 21…….. Mental Health

Page 22…….. Mental Health

Page 23…….. Drugs & Alcohol Support

Index

Page 24……. Drugs & Alcohol Support

Page 25……. Drugs & Alcohol Support

Page 26……. Drugs & Alcohol Support

Page 27……. Debt Advice

Page 28…….. Debt Advice

Page 29……. Debt Advice

Page 30……. Debt Advice

Page 31……. Home Start

Page 32……. Help with funeral costs

Page 33……. Working Links

Page 34/35… Adult Learning Service

Page 36/37…National Helplines (A-Z)

Location: Badby Road W, Daventry, NN11 4HJ

Eligibility: Those who are claiming benefit, JSA or ESA.

Provision Details: An individual learning programme for literacy and numeracy, with regular one to one tutorials.

Qualifications: Adult literacy level 1 & 2 Adult numeracy level 1 & 2

Hours & Duration Tailored individual

Referral Process: Through your Jobcentre Plus Advisor

Location: Badby Road W, Daventry, NN11 4HJ

Provision Details: Learning Online Literacy Level 2

Skills for Life courses help you achieve a nationally recognised Certificate in Functional Skills Literacy. Improve your key reading, writing and understanding skills. Each part of the course is designed to build your confidence in English. This course is for students who are seeking to improve their literacy skills and work towards a national qualification in literacy at Level 2.

Entry requirements

Minimum of Level 1 literacy Skill plus elementary computer skills.]

Assessment Method:

Fast Track Course - short courses take 3 to 12 hours to complete. You will need to commit to weekly learning.

Referral Process: please contact the Enrolment Centre on 0845 300 4401 to arrange an appointment for advice and guidance with the Skills Centre

Hours & Duration Tailored individual 5

Location: Badby Road W, Daventry, NN11 4HJ

Eligibility: Any job ready claimant ready for support

• Job searching

• CV writing

• Email support

• Skills audit / health check

• IAG and advice on training opportunities including IT, Maths, English and ESOL.

• Apprenticeship advice and guidance

• Volunteering opportunities

• Access to Enterprise workshops organised by NEP across Northamptonshire.

The Job Club will run every Wednesday between 10am – Noon at the Daventry Centre, Badby Road West.

Referral Process:

Anyone wishing to attend can just pop along on the day and report to the main reception.

WIN ‘Work Buddy’ Programme / Mentoring

Location

Northampton College

Eligibility

Any job ready claimant who would benefit from support.

Provision Details

Job seekers who register will be interviewed at Northampton College to determine the kind of help they require. Mentors, who are volunteers and in work, will choose a job seeker and act as their ‘buddy’ to guide them through the job search process. Depending on the job seeker’s need this could include help with preparing a CV, providing advice on the different ways to search for work, completing a job application, preparing for interview and how best to come across in interviews.

Hours and Duration

To be agreed but up to 6 weeks or more if required.

Referral Process

Referral through Jobcentre Plus Adviser

WISE Enterprise Club

Location

Northampton Central Library (Abington Street)

Eligibility

Women over 30 years old thinking of running their own business or social enterprise

Provision Details

Join one of a series of 5 mini workshops taking them through how to start a business

Learn from women who have done it

Have a personal coaching session

Develop a plan for their business idea

Apply for a micro grant

Hours & Duration

Programme consists of 2.5 hour sessions

Referral Process:

Telephone: 01604 259700

E-mail: [email protected]

Website: visit www.wisenorthampton.com

ESOL

Location

Northampton College – Badby Road, Daventry

Eligibility

19+

Provision Details

For claimants with ESOL needs at any level

Course hours and duration to be determined by the College

Claimants must be referred to initial Interview first to undertake an ESOL assessment

Help with travel, childcare & replacement care costs is available

Hours & Duration

Flexible

Referral Process

Tel: 01604 736200

Location: Bromford Support The Abbey Market Square Daventry NN11 4XG 01327704675

Provision Details:

This support service can be accessed for a few hours a week by young people whether they are single, single-parents or part of a young family.

A support worker will meet you on a regular basis and their support will be tailored to your individual needs to offer on-going advice and support.

We can give advice on parenting and/or life skills such as how to manage money, cooking and so on.

Referral Process

You can self refer or pop along to a drop in session they are open 7 days a week, 8:00am – 11:00am and then 4:00pm – 8:00pm

Duration:

Tailored individual

Jobseekers Drop in on free e-Fridays at Daventry Library

Location: Daventry Library North Street Daventry NN11 4GH

Telephone: 0300 126 1000

Provision Details:

The library waivers it’s fee, normally a cost of £1.00 for 20 minutes, on a Friday to use their computers, charges for printing, scanning remain in place. You can use the computers to job search, access online services to claim benefits.

Library Opening Times:

Monday 10:00am - 6:00pm Tuesday 9:00am - 6:00pm Wednesday 9:00am - 6:00pm Thursday 9:00am - 6:00pm Friday 9:00am - 6:00pm Saturday 9:00am - 5:00pm Sunday 1:00pm - 4:00pm

Location:

Vineyard Community Church Vineyard Centre 23 High March Close High March Industrial Estate Daventry Northants NN11 4EZ Tel: 01327 577850

Provision Details:

Vineyard provide free internet access and free IT training at the above location in their IT suite of 10 computers.

Referral Process

You do not have to book in advance but may be helpful to contact the number above to check spaces.

Location: Citizens Advice Daventry and District The Abbey Market Square Daventry Northamptonshire NN11 4XG

Provision Details: There are three departments in the CAB – Citizens Advice Bureau, Welfare Rights and DIAL. The CAB are a charity and a company limited by guarantee, providing free and impartial advice, support and information to the citizens of Daventry and the surrounding rural area.

They provide advice and information on welfare benefits to assist clients to claim these benefits by helping to fill in forms, liaison with relevant authorities and, when necessary arranging representation to appeal tribunals. They also provide information and advice for disabled persons and their carers.

The CAB provide a combination of client drop-in and appointment availability, a telephone service including Minicom, Email, Fax and website supported by home visits where appropriate.

Opening times: Monday, Tuesday, Wednesday, Friday (Closed Thursdays) 10:00am – 3:00pm

Referral Process: You can self refer.

Community Law Service Northampton & County Free Legal Advice

Location

49 – 53 Hazelwood Road Northampton NN1 1LG 01604 621038

Eligibility

Open to all.

Provision Details

Community Law Service (Northampton and County) provides comprehensive advice and representation in welfare benefits, debt, housing and immigration.

Housing Advice - advice, casework and representation funded by Legal Services Commission and Northamptonshire County Council.

Debt Advice - advice, casework and representation funded by Money Advice Service, Northamptonshire County Council and Wellingborough Homes.

Welfare Benefit Advice - advice and casework funded by Northamptonshire County Council and Wellingborough Homes.

Energy Advice - energy efficiency and income maximisation advice funded by Northamptonshire County Council.

Immigration Advice - Family reunion, European worker rights, entry clearance applications.

Hours & Duration

Opening Hours: Monday - Thursday: 10.00 - 4.00 Friday: 10.00 - 1.00

Referral Process

Phone: (01933) 278248 Email: [email protected]

Earn while you Learn

Eligibility

Day one unemployment

Details

Apprenticeships offer the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. Anyone living in England, over 16 years old and not in full-time education can apply to be an apprentice.

Earn while you learn. All apprentices must receive the appropriate national minimum wage (£2.65 for under 19 and first year apprentices, £4.68 for 19 and 20 year olds and £6.19 for those aged 21 and over).

A real job. Over 150,000 employers are offering Apprenticeships in more than 200,000 locations.Apprenticeships are available at Intermediate, Advanced and Higher (degree) level, covering more than 170 industries and 1500 job roles, from advertising to youth work via environmental engineering and nuclear decommissioning

Hours / Duration

All apprentices should work for at least 30 hours a week, apart from in exceptional circumstances

Contact Details

National Careers Service Visit https://nationalcareersservice.direct.gov.uk or call 0800 100 900.

Daventry Volunteer Centre promotes all aspects of volunteering. The main office is located in the Daventry library and is the first port of call for anyone interested in becoming a volunteer. The office is an information point holding a wide range of information about services in the local voluntary sector

Daventry Volunteer Centre The Library North Street Daventry Northants NN11 4GH Tel: 01327 300614

Anyone thinking about Volunteering or wanting information about Voluntary opportunities can drop in to see Carella or Mal during our opening hours:

(All drop-ins are done on a one-to-one basis and are treated in the strictest of confidence)

Mon: 10.00am - 1pm Tues Thurs Fri: 9.30am - 1pm

If you wish to make an appointment to talk to us at any other time or have any queries then please call on: 01327 300614

Location: Vineyard Community Church Vineyard Centre 23 High March Close High March Industrial Estate Daventry Northants NN11 4EZ

Provision Details Any individual in need of emergency food support will need to be referred to the Food Bank by one of the following agencies.

Age UK Northamptonshire Mayday Trust, Home-Start, NHS Bromford Support, Well Being Team, Northampton Citizens' Advice, Women's Aid, Connexions, Daventry & District Housing, DACT, Northants County Council, Time2Talk . In cases of emergency outside of the normal business hours, please contact Linda on 07762 405717

Hours of business Monday to Friday 10.30am to 12.30pm

Location: 8 Tower Street Northampton NN1 2SN

Telephone: 01604 705257

Eligibility: Open to everyone.

Provision Details:

The Salvation Army is a worldwide Christian church and registered charity extending a helping hand to those who are homeless, friendless and in need. We passionately believe that no one is beyond hope, however great their problems. That disadvantaged people are given respect and access to the practical, social and spiritual support they need to realize their God-given potential and recover their personal dignity

Referral Process: You can self refer on 01604 705257

Locations in Daventry:

 Monday – The Abbey, Market Square 9:00am – 5:00pm  Tuesday – Weedon GP Surgery, 57 New Croft, 2-5pm  Wednesday- Southbrook Community Centre, Hood Road, 10-4pm  Thursday – The Abbey, Market Square 9-5pm  Sure Start, Scrivens Hill, Woodford, Halse, 1-3pm  Friday – Daventry Library, North Street, Midday-2pm.

Eligibility: Services are free. Speak to a member of staff

Provision Details: A place to go to for clothes, you can pick up clothes and take them on the day free of charge. Any donations are welcome at the Abbey Centre.

Referral Process: This is a self referral provision.

Location

Danetre Hospital, Daventry – 01327 708109

Adelaide Street, Northampton – 01604 609960

Willowbrook Health Centre, Corby - 01536 400600

Clinics run across all GP surgeries and other community venues in Northamptonshire

Eligibility

People aged 16 and over who experience Common Mental Health Problems such as depression and anxiety, which impact on their capacity to self manage, who score 10+ on the PHQ9 and/or 9+ for the GAD, who are not at risk of suicide, are suitable for referral. People with PTSD symptoms, OCD, Health Anxiety, Specific Phobias and Dysthymia may score under the PHQ9/GAD7 threshold, but still experience significant psychological distress. These people are eligible for referral to the service.

Provision Details

At Step 2 - Guided self-help CBT, relaxation, motivational interviewing, signposting, solution focused therapy

At Step 3 – Cognitive Behavioural Therapy, EMDR (trauma focused therapy), Counselling, Mindfulness

Hours & Duration

Monday, Tuesday, Thursday, Friday 9.00am – 5.00pm

Patients are seen for an initial assessment of up to one hour, with the option of having a further four to six follow up sessions depending on individuals need.

Referral Process: Referral via your General Practitioner, Health Visitor, Midwife or other Primary Care Health Professional

Daventry Mind: (01327) 879416 (24hr) www.mind.org.uk

www.depressionalliance.org 0845 1232320 [email protected] Info and support for those affected and info on self help groups. Self Help Group: Contact Richard: 07793160603

Self help/service user lead groups

Capricorn club New Street Day Centre, New Street, Daventry, NN11 4BT (01327) 877134 service user run group facilities include pool table, table tennis, board games. Members bring own food. Saturday’s only, please ring for times. Contact: Mervyn Taylor (0976) 963927

TLC- (01327) 877733 Meets at The Welfare Foundation Centre, New Street, Daventry, NN11 4BT.

Meets on Friday and Saturday. Other Times ring: (01604) 407170/ 07979405637 or Mandy: 07855670989

Location

William Parker School Danetre School Daventry Daventry Day: Day: Alternate Monday Tuesday Times: Times: 1:25 pm to 2:20 pm 1:25 pm to 2:20 pm

Eligibility: Young people aged between 13 - 25

Provision Details:

Time2Talk offers a free information, counselling and preventative intervention service for young people aged 13-25 in Daventry and through south Northamptonshire.

Time2Talk can help with issues such as:

 Abuse  Addiction  Anger Management  Bullying  Contraception  Depression  Eating Disorders  Homelessness  Pregnancy

There is a 24 hour helpline: 01327 706706 and there are outreach centres at the following schools

Location: Various

Eligibility: Anyone struggling with drug and alcohol problems

CAN provide a range of drug, alcohol and homelessness services throughout Northamptonshire, Bedfordshire and Luton.

Provision Details:

Footsteps: The Footsteps Project offers support to individuals who have experienced issues with drugs, alcohol and/or homelessness. By matching them with a trained Mentor or Befriender, the client will be encouraged to move forward positively towards their chosen goals. Footsteps also equips its volunteer Mentors and Befrienders with the skills and confidence needed to offer constructive and motivational support to others

Housing – Northampton: CAN provides supported housing in Northampton for single people in need of help to address issues affecting tenancy sustainment such as drug and alcohol problems.

Contact: 01604 627027 (drugs) 01604 622121 (alcohol)

Location: Northampton Phone: 0300 456 4292 Email: [email protected] Address: 36 - 38 Abington Square, Northampton, NN1 4AA

Eligibility For people with drug, alcohol and gambling issues

Here at Aquarius we strive to help people overcome the harms caused by alcohol, drugs and gambling. We work closely with families and friends to lessen the impact caused by a habit of a loved one. Getting rid of an addiction can be a difficult task but you needn't worry as our team will be dedicated to giving you and your family the attention and care that you need. We will be there for you every step of the way to ensure a full recovery which will enable you to look forward to a better and brighter future.

What We Do

 Offer a free and confidential service.  Provide alcohol advice and information.  Offer one to one support or group sessions.  Refer to detox and/or rehabilitation service if necessary.  Provide support for affected family members.  Provide information on other services which can help you.

How We Do It

 We meet you at our clinic at a hospital or a suitable community venue.  Together we can draw up an agreed support plan to help with your alcohol issues and other needs.  With your permission we can also work with others concerned with your care.

We hold a drop in on a Monday and Friday 10-12 at 36-38 Abington Square. SMART groups - Tuesday 6.00-7.30pm Spring House, Billing Road, Northampton Thursday 1.00-2.30pm 36-38 Abington Square, Northampton

B r i d g e

Substance Misuse Programme

Bridge Substance Misuse Programme

The Bridge Work Club

63c Gold Street

Northampton

NN1 1RA

Eligibility

For people with mental health issues, the homeless, and those recovering substance (drug or alcohol) misuse.

Provision Details

Support from staff and volunteers for those actively seeking work. A flexible programme adjusted according to people’s needs, to cover all job search topics. Working alongside the Adult Learning service to deliver computer courses for beginners and also linked to the NEET programme for young people, delivering confidence building sessions etc.

Premises also have a gym and café.

Hours / Duration

3 days a week according to needs, for between 4 -6 hrs

Referral Process

Phone Vince Carroll 01604 621259 for more information and to join

Alcohol / Drug Treatment

Location

Craig McGuire Springhouse 39 Billing Road Northampton NN1 5BA

Eligibility

Alcohol / Drug problem

Provision Details

This opportunity should only be used where a claimant has satisfied the following: Must be identified as a user of alcohol/drugs Declared they are not undergoing any form of drug treatment Agreed voluntarily to attend the appointment Given consent for JCP to record sensitive personal info on LMS by completing DPA1 Agreed to JCP sharing their personal details with the treatment provider on form TPR1

Hours & Duration

TBA with claimant

Referral Process

Telephone: 0845 0344549. After referral claimant will have a discussion with treatment provider CRI will decide the most appropriate treatment for claimant who will then move into a treatment programme

Debt and Money Management

Location

Countrywide

Eligibility

Available to anyone struggling with debt

Provision Details

Debt Free Direct plan is designed for people who want to take back control of their finances. The support we provide will help you to manage your finances, deal with the people you owe money to (your creditors) and show you how to cut down your monthly payments by switching providers across a range of services. Soon you will be able to start paying back what you can comfortably afford every month.

Referral Process

Call: Landline Number 0800 988 9804

Mobiles 01257 476796

Debt Management Plan. Is a DMP right for you?

Eligibility: Anyone struggling with debt issues

Provision Details:

A debt management plan (DMP) helps you to manage your debts and pay them off at a more affordable rate by making reduced monthly payments. DMPs from StepChange Debt Charity are fee-free.

There is a debt remedy online tool that can be used to assess yourself and your current situation and will give you a solution tailored to your circumstances.

They provide:  Debt advice  Debt relief order  Equity release  Individual voluntary arrangement (IVA)  Bankruptcy

Contact: You can contact Step Change for free from landlines and mobiles: 0800 138 1111 www.stepchange.org

Location Daventry United Reformed Church Sheaf Street Daventry, NN11 4AA United Kingdom

Eligibility: Anyone struggling with debt issues

Provision Details: Christians Against Poverty (CAP) Daventry is a charity that provides free debt counselling for everyone, regardless of faith or religion, through a series of home visits. We provide top quality debt management and offer an effective and reliable solution to those struggling under the burden of debt. We empower people to work themselves out of debt by giving budgeting advice, contacting creditors and providing a CAP Account. Using these tools, along with readily available support, we see many people transform their finances and become debt free. CAP is a national organisation with over 160 centres. The Daventry branch works in partnership with Daventry United Reformed Church.

Contact Name: Terry Charker Phone: 0800 328 0006 Contact email: [email protected] Website: http://capuk.org

Location

4th Floor, Town Centre House Northampton Northamptonshire NN1 2QL United Kingdom 01604 250016

Eligibility

Members must live or work within our “Common Bond” which is within the County Boundary of Northamptonshire or within the District of Cherwell in North Oxfordshire

Provision Details

Providing savings plans, budget accounts and, where appropriate, loans, for members who are already savers or are willing to become savers.

Hours & Duration

Our Head Office in Northampton is open to the public from 10.30am to 1.00pm every working day and, in addition, from 4pm to 6pm every Friday afternoon. Appointments available outside these hours are usually 10am and 4pm.

Other access points are available around our operating area and many more are planned. These usually have limited hours. For instance, in Daventry, we have an access point in the reception area at Daventry District Council every Monday and Thursday morning from 10.30am to 12.30 pm

Referral Process

Contact the Head Office on 01604 250016 e-mail [email protected] (Website under development)

Location: Home Start Daventry and South Northants 1st Floor Victoria House 138 Watling Street East TOWCESTER Northants NN12 6BT

Telephone: 01327 353139

Eligibility: Support for families with children under 5

Provision Details: Home-Start helps families with young children deal with whatever life throws at them. We support parents as they learn to cope, improve their confidence and build better lives for their children. The benefits of our support include improved health and well being and better family relationships. Our volunteers visit the family’s home for a couple of hours every week. They tailor-make their support to the needs of the parents and children. Volunteers are very committed and will keep visiting until the youngest child turns five or starts school, or until the parents feel they can stand on their own two feet. Parents and volunteers often develop a deeply trusting relationship which can lead to powerful change within the family.

We also run family groups and social events for families.

Home-Start accepts referrals from:

Health visitors

 GPs  Professionals in social care and child care  Professionals in mental health, education, early years and probation  Families themselves (25% of Home-Start families self refer*

Help with funeral costs

Location:

Countrywide

To get a Funeral Payment you must be responsible for the funeral and:

 claim in time  get certain benefits or tax credits  meet the rules on your relationship with the deceased

You must apply within 3 months of the funeral. You can make a claim even if you’re waiting for a decision on a qualifying benefit.

You must be one of the following:

 the partner of the deceased when they died  a close relative or close friend of the deceased  the parent of the still-born baby  the parent of the deceased child, if they were under 16 (or under 20 and not in full-time education)

You (or your partner) must get one of the following:

 Income Support  income-based Jobseeker’s Allowance  income-related Employment and Support Allowance  Pension Credit  Housing Benefit  the disability or severe disability element of Working Tax Credit  one of the extra elements of Child Tax Credit  Universal Credit

You can claim the Funeral Payment:

 by post - send form SF200 to your local Jobcentre plus  by phone

Bereavement Service helpline Telephone: 0845 606 0265 Welsh language: 0845 606 0275

Supporting Families

Location: Working Links Suite 5 Collingwood Business Centre Lower Harding Street Northampton NN1 2JL

Eligibility Someone in the family must be in receipt of a qualifying benefit - JSA, ESA, IB, IS, SDA or Carers Allowance .

Provision Details Working Links are able to offer a completely free service to individuals based on circumstances and needs as well as those of a family. This service can provide support which is specifically tailored to make positive changes giving dedicated, long-term support and practical help with challenges like:

 Money – financial planning, debt advice, help with budgeting and dealing with creditors  Health - physical or mental health issues, wellbeing, drug and alcohol dependency;  Housing – help support you with housing problems, whether you have a home or need a home.  Family – parenting skills, caring responsibilities, confidence and communication skills, relationship problems  Advocacy – help to access appropriate advice and guidance and representation when interacting with other agencies.

Hours & Duration Tailored Individual

Referral Process Can make self referral by contacting Abdul Hasnath on 07984650978, provided eligibility above is met.

ADULT LEARNING SERVICE

Family Learning Courses

Information for Partners

What is Family Learning?

Family Learning

 enables mothers, fathers, carers and children to learn together – from and with each other

 involves explicit learning outcomes for adults and children

 helps mothers, fathers and carers to support their children’s learning

 builds confidence, skills and interest to go on learning in adults and children

Our Family Learning courses aim to:

 promote the family as a learning environment  build on home culture and experience  encourage participatory learning  promote learning as a change in or affirmation of skills, attitudes and knowledge  promote family relationships as supporting well-being and readiness to learn  promote a culture of aspiration in adults and children  give opportunities and build confidence to try out new skills and ideas  promote community cohesion and sustainable living

How do we deliver Family Learning Courses? Our team of six curriculum co-ordinators work with partners to set up courses in schools, children’s centres and other community settings. Each co- ordinator has a specific geographical and curriculum responsibility. We offer courses in FEML (Family English, Maths and Language) or WFL (Wider Family Learning). Courses are either for mothers, fathers, carers and children to learn together or for adults only. Courses can range from a single session to sessions of two hours a week over a whole term.

Longer FEML courses are designed to offer learners the opportunity to undertake functional skills qualifications in English and Maths if they wish to do so. WFL courses cover subjects such as IT, cookery, crafts, gardening, story sacks, healthy lifestyles and music. They are usually delivered as joint courses where families learn together whereas FEML courses can be joint or adult only. Some courses can be offered as engagement activities although on longer WFL courses adults may wish to take NOCN qualifications.

All tutors and teaching assistants have enhanced CRB clearance and all tutors have a teaching qualification. Family Learning courses are free to learners and there is no charge to partner organisations for the provision of tutors, teaching assistants and all resources. If a partner provides a crèche for children of learners there may also be a contribution to all or some of the cost of this crèche.

A co-ordinator will plan the course in detail with a partner before it starts and a partnership agreement will be provided for each course delivered in a centre. It should be noted that this free provision is targeted in areas of social disadvantage in the county and that learners undertaking FEML courses should not already have a level 2 qualification in Maths and English.

Details of each co-ordinator’s geographical and curriculum responsibilities are detailed below:

Co-ordinator Geographical Curriculum Telephone No: Area Responsibility Janet Ellison Northampton English 07809 587283 Lynne Gee Rushden English & Dyslexia Support 07793 882979 Stella Houlihan Northampton Family Language 07894 475679 Jacky Marchant Wellingborough Early Years and and East Wider Family Northants Learning 07730 672160 Lysa Murphy Corby & Kettering Maths 07850 975939 Tania Sowerby Northampton, Wider Family Daventry and Learning 07554 419911 South Northants If you have any further questions please contact Carol Berrevoets, the Family Learning Curriculum Manager, on 01604 237119 or 07850 975937

National Helplines (A-Z)

A4E 01604 824030 ACAS 0845 747 4747 Aston Training 01604 230371 Atos Healthcare 0800 288 8777 Benefit Cap Helpline 0845 605 7064 Benefit Fraud Hotline 0800 854 440 Bereavement Service 0845 608 8601 Blue Arrow 0800 085 5777 Blue Badge 0300 126 1000 Cabinet Office, Dept of Education 020 7276 1234 Carers Allowance 0845 6084321 Chambers Of Commerce 01604 490490 Child Benefit Helpline 0300 200 3100 Child Maintanence 0800 988 0988 Child Support Agency (Case Specific) 0845 713 3133 Child Trust Fund 0845 302 1470 Citizen Advice Bureau 0844 855 2122 Communtity Law / Welfare Rights 01604 636112 Careers Service 0808 001 3219 County Council 0300 330 7000 CRI (Drug & Alcohol) 01604 622121 CRI (Drug & Alcohol) 0845 034 4549 Customer Contact (Simple Payment) Lost/Stolen 0800 085 7075 Debt Management 0845 850 0293 Debt Recovery 0845 850 0293 Disability and Carers Advice Line 0800 882200 DLA Helpline 0845 712 3456 DVLA 0300 790 6801 DVLA 0300 790 6802 EADS 01604 361033 Equality and Human Rights Helpline 0808 800 0082 Families Information Centre 0300 126 1000 Family Fund Helping Disabled Children 0845 130 4542 G4S Recruitment Line 0870 0108378 Health & Safety Helpline 0845 345 0055 HMRC Newly Self Employed Helpline 0845 915 4515 HMRC Tax Helpline 0845 300 0627 Home Office 0207 035 4848 Housing Benefit Helpline 01604 837 700 Imiigration Enquiries 0870 606 7766 In Work Credits 01553 734732 Industrial Injuries Disablement Benefit 0845 6088799 Ingeus 01604 290 000 JHP 0115 950 0055 Juvenile Registration (NINO) 0300 200 3502 Learn Direct 01604 628 945 Learning Support Helpline 0800 121 8989

National Helplines (A-Z)

Maternity Allowance 0845 608 8610 Milk Tokens (D.O.H) 0845 607 6823 Minimum Wage Helpline 0800 917 2368 Modern Apprenticeship Helpline 0800 015 0600 Moulton College 01604 491131 NAASH 0845 950 7111 National Insurance Helpline 0300 200 3500 National Insurance Number Allocation 0845 600 0643 National Insurance Registration Helpline 0845 915 7006 National Careers Service 0800 100 900 NHS Customer Enquiry Line (HC1) 0845 850 1166 Northampton College Enrolement Centre 0845 300 4401 Northampton General Hospital 01604 634700 Options 2 01604 871100 Pension Credit Helpline (Hard of Hearing) Textphone:08001690133 Pension Credit Fax Number: 0116 248 1327 Pension Service 0845 606 0265 Pension Credit Claims 0800 991 234 Post Office Helpline 08457 223344 Prince’s Trust Northants 01604 533036 Probation Service 0300 047 6325 Redundancy Helpline 0845 145 0004 Royal Tracked Helpline 08456 038495 State Pension 1st Claim Enquiry 0800 731 7898 Tax Credits Employers Helpline 0845 714 3143 Tax Credits Helpline 0845 300 3900 TCV 01604 646 615 To Claim Retirement Pension 0800 731 7898 Veterens Agency 08001 692 277 Voluntary Contributions Helpline 0845 300 0627 Welfare Rights 01604 636112 Winter Fuel Payments 0845 915 1515 Work Permits (Borders Agency) 0903 124 0020

For any additional information or changes to be added please email [email protected]