ANNUAL REPORT 2013 108 .9 5 576
Total sales revenue Countries: Employees Soitron Group Slovakia, Czech (in mil. EUR) Republic, Romania, Turkey, Bulgaria TABLE OF CONTENTS 01 THE COMPANY 5—17 Vision, Mission, Values and Goals 6 Company Profile 7 Structure of Shareholders 8 Who We Are 1991 – 2014 9 Company Management 11 Organizational Structure 16 02 RESULTS 2013 19—33 Report on Economic Activity 20 Important Projects of 2013 24 Events 30 03 PRODUCTS 35—51 Portfolio of Products and Services 36 Partnerships and Memberships 42 References 46 04 PEOPLE 53—59 Infographics 54 Code of Ethics 58 05 CORPORATE SOCIAL RESPONSIBILITY 61—64 Corporate Social Responsibility 62 06 FINANCE 67—70 Financial Results 68 Selected Indicators SOITRON GROUP 69 Selected Indicators SOITRON (SK), SOITRON (CZ), DATANET SYSTEMS (RO), SEKOM (TR) and SOITRON (BG) 70 07 CONTACTS 73
01 THE COMPANY Vision, Mission, Values and Goals
SOITRON is the leader in introducing new technologies and innovative solutions. We operate on the European market as a system integrator for IT Infrastructure, Unified Communications, Customer Interaction, Content Management, Security, IT Services and Outsourcing.
OUR VISION OUR MISSION OUR VALUES
Our vision is to be recognised as a worldwide Thanks to our competence, overview and creativity Constant improvement is not a necessity in Soitron, partner exceeding today’s boundaries with its along with the ability to understand the clients’ but a way of life. The company always wants to know approach towards IT. business, we innovate and push their IT projects to more and be the best. Fair partnerships and reliability the forefront. Our advantage becomes our clients’ in relation to partners and colleagues alike are crucial advantage. to company’s success. It cares about its employees and makes it its business to contribute to satisfaction in their personal and family lives.
Education (in general) and high degree of expertise (in the field) Innovation and creativity Flexibility and open-mindedness Reliability and responsibility Fairness and openness Amity and understanding
6 Company Profile
NAME: SOITRON Group, a.s.
SEAT: Plynárenská 5, 829 75 Bratislava 25, Slovakia
Board of Directors: Ing. Ondrej Smolár – Chairman of the Board of Directors STATUTORY BODY: Ing. Marián Skákala – Deputy Chairman of the Board of Directors
Tatra banka, a.s. BANK ACCOUNT: Bank account number: 292 012 3440
IBAN: SK53 11000000002920123440
BIC (SWIFT): TATRSKBX
COMPANY ID: 35 871 636
TAX ID: 202 177 47 99
VAT ID: SK202 177 47 99
TELEPHONE NUMBER: +421 2 5822 4111
WEB: www.soitron.com
E-MAIL: [email protected]
7 Structure of Shareholders
100 Vasile Velicu Gabriel Musat Daniela Velicu SOITRON% Dragos Stroescu Czech Republic 49 % 51 % DATANET SYSTEMS Vladimír Šikura Romania 100 % Ondrej Smolár Marián Skákala SOITRON Martin Lohnert Peter Horňák Slovakia 51 % % SEKOM 49 % 100 Turkey SOITRON Ahmet Sami Ezberci Bulgaria Ali Korkmaz İsmail Gökhan Gündüzalp
8 Who We Are (1991 – 2013)
In 2014, we expect, that for the first time in our company history, more than 50% of Soitron Group turnover will be created outside Slovakia.
Soitron is one of the largest info-communication integrators and IT service providers with almost 600 employees and consolidated annual turnover of almost 109 million EUR. In accordance with our long-term expansion strategy, Soitron today operates also outside the Slovak market. In 2005 Soitron Group opened its first branch outside SIovakia – in Czech Republic, followed by acquisition of two Czech companies Caiacom and Clarionet in 2009. In the same year, the biggest Cisco partner in Romania, Datanet Systems merged in Soitron Group. In 2012, the biggest acquisition so far was made, when Turkish Sekom became the part of Soitron Group. In 2013 Soitron Bulgaria was established thanks to opening outsourcing project for HP Bulgaria.
9 10 Company Management Soitron Group, a.s. [slovakia]
Ondrej Smolár Marián Skákala
chairman of the deputy chairman board of directors of the board of directors
11 Company Management Soitron [slovakia]
Vladimír Šikura Ondrej Smolár Marián Skákala
managing director chairman of the deputy chairman board of directors of the board of and executive directors director
Michal Malíček Peter Horňák Zoltán Vašš
sales director marketing and financial director acquisitions director
Pavol Németh Tomáš Turkovič
technical director human resources and outsourcing director
12 Company Management Soitron [czech republic]
Martin Lohnert Štěpán Benyovszky managing director country manager
Michal Novák Jiří Dinter
technical director sales director
13 Company Management Datanet Systems [romania]
Vasile Velicu Dragos Stroescu Gabriel Musat
country manager executive director technical and marketing director
Mihaela Daniela Velicu Liviu Georghe Gheorghiu operations director presales manager financial director
Marius Cinzeaca
sales manager
14 Company Management Sekom [turkey]
Sami Ezberci Gokhan Ali Korkmaz Gunduzalp board member, board member, general manager assistant general board manager-enterprise member,assistant solutions general manager- service provider solutions
Coşkun Göktan Ahmet Arin
country manager, assistant general board member manager, opera- tions and technical services/project management
15 Organizational Structure
SUPERVISORY BOARD
SOITRON GROUP, A.S.
16 DATANET SYSTEMS SOITRON BG
SEKOM
SOITRON CZ
2RING SOITRON SK
17
02 RESULTS 2013 Report on Economic Activity
Soitron Group The reached synergies led to several activities project in Bulgarian office. beneficial for all subsidiaries of Soitron Group, for We have continued to build our expansion Major activities continued in Soitron Group in instance consolidation of financial reporting. The strategy and started to prepare transformation of 2013. Since Soitron has increased its activities new CRM system deployed in Romanian Datanet Soitron Group from the Joint Stock Venture to in the foreign markets and at the same time and Turkish Sekom helps to unify the business Societe European (SE), which should be applicable has continued to develop system and administration processes. in May 2014. New structure will be more suitable integration business on the Slovak Also, we created new Support for holding which operates in multiple countries. market, company management Headquarters to keep unified decided to divide these two core evidence of customers’ tickets. In the near future, Soitron Group activities will be activities into two companies. New Establishment of focused on integration of companies within the holding structure was established, the new subsidiary In Soitron Group, we also group with the accent put on international sales. starting on 1 January 2013. successfully standardized Soitron Group will also strengthen its marketing – Soitron Bulgaria system reviews, quarterly activities with new website and partnerships All rights, obligations and business settlements and we stabilized at major events in Europe. relationships of SOITRON, a.s. passed the financial model. Apart to Soitron, s.r.o., which continues to from the organizational Soitron (Slovakia) and the provide its customers with high-end IT and process changes, Market Situation in 2013 solutions. Newly established company, Soitron Soitron Group continued in international Group, a.s. is in charge of all activities on the growth by establishment of the new daughter In 2013, macroeconomic situation in the Slovak Group level and potential acquisition activities in company, Soitron Bulgaria in its capital Sofia. market was stabilized. Similarly to the previous the future. The establishment of the Bulgarian company year, we still cannot say the crisis is over, but was the result of long term cooperation with the companies have been strengthening their In 2013, Soitron Group has continued in Hewlett-Packard. We provided our customer market positions and learned how to manage consolidation and integration process. with outsourcing services used for their growing their resources carefully. While other industries
20 remained stagnant, investments in IT grew the Police Corps not only in Slovakia, where Sekom significantly in 2013. it originated, but also abroad. By the end of 2013 we concluded one more project for Year 2013 brought new challenges to Nevertheless, we have finalized big projects Slovak Ministry of Culture concerning building Turkish Sekom. After year of stabilization and both in commercial and public sector. data centers to continue the digitalization in post-acquisition processes within Soitron In the commercial sector, we have become state administration. Group, Sekom was prepared for continued leader in the contact centers market integration, unification of processes from delivering solutions for three big market At the European Union level, budgeting info-communication point of view, adapting players on Slovak market period for the years 2007-2013 ended, Support Central and new modules in CRM – Slovenský plynárenský priemysel (SPP), which means that starting with the year system. In past 3 years, Turkish market with Tatra banka (member of Raiffeisen) and 2014, new projects will be listed where we the ICT growth rate of 9% has been ranking Slovenská sporiteľňa (member of Erste see the opportunity for implementation of as one of the fastest growing markets in the Group). our solutions. After finishing projects from world. Sekom has strenghtened its position the previous budgeting on market with annual growth of Projects in the public sector had been period we shall be working 7% in Total Sales Revenue. Within marked with previous political and economic on interesting video- Turkish market Soitron Group, the results of Sekom instability, most of them were in the process conference solutions in confirmed its existing position, as it of finishing. New network infrastructure, state administration. was ranking as finalized big projects in commercial as well as the Mobile Police Force project, one of the fastest and public sector. which has topped the second year of implementation, were the most important growing markets Furthermore, Sekom has actively projects for the Slovak Ministry of Interior in the world cooperated with Soitron experts of this year. The project was publicly well on big projects. There is still a lot known for its positive impact on the work of of work to be done in unifying
21 the processes, getting to know each other and Soitron. New management, modification 2Ring developing new competencies - call centers of the strategy and focusing on core 2Ring expanded are a good example of competence, which is competencies should help Czech branch Our sister company 2Ring very well developed in Soitron. Sekom has a very to embark on a path of sustainable its operations recorded a number of ambitious plan to grow. growth. to Australia, significant changes during The previous Sekom logo, which had been used the year 2013. First of all, new since company foundation in 1992, was replaced Datanet Systems Middle East and branch in the United States with new logo. Its aim is to communicate better strengthened its of America was established. with Turkish IT community and reflect the new In 2013 Datanet concentrated most of its Moreover, company Sekom vision as “Our vision is to be a leading internal resources to prepare changes in global presence expanded its operations to IT systems integrator”. company structure. The transformation Australia, Middle East and Moreover, Sekom relocated its Istanbul office to took place in December 2013 with strengthened its global a Plaza located at the business district of the city. legal effect from 1 January 2014. Although presence. Plenty of changes happened within The area is growing with business towers, hotels Romanian market was very complicated in 2013, 2Ring, too. Company itself oriented more to and modern residential housing. Datanet has reached better results than planned, investments and building of quality products sustaining the balance operation, which is which reflected in the revenue of more than Soitron CZ above expectations. Last quarter of the year was 1.38 mil. EUR. dedicated to planning of acquisition of company Year 2013 was another year of changes for Czech active in data center business. Organizational Changes Soitron. Complicated competitive environment in Czech Republic and few significant projects did The year 2013 was marked by preparation of not help the company to return to the growing changes in the management of some Soitron tendencies. In November 2013, adjustments Group member branches with date of validation in management of company were made with from 1 January 2014. the intention to stabilize the results of Czech
22 The most significant change was prepared in the New Products and One of the primary competences of Sekom - management of Soitron Czech Republic, where Competencies Deep Packet Inspection (DPI) - enriched the the new CEO will be named and the position of product portfolio of Soitron Group. Country Manager will be created. The former In 2013, we extended the portfolio of Soitron Group. AirWatch (Mobile Device Management) and Marketing and Pre-sales Director of Soitron We strengthened our partnership with Cisco Nuance (Voice recognition for contact centers) Slovakia, Martin Lohnert, will become new CEO by receiving the Cisco Powered® competence projects were launched. of Soitron Czech Republic in Januray 2014. in October 2013 thanks to our VIDEONET In Soitron Slovakia, Peter Horňák, the Leader of service. Status Cisco Powered® ranks Soitron Mergers and Acquisition activities, will become Group among the world known IT companies the new Marketing Director. with competencies in the cloud solutions and managed services. In 2013, also changes in the management team of Datanet Systems were prepared. Vasile Velicu, We strengthened our former Managing Director, will become Country position of the leading Cisco Powered® Manager of Datanet Systems, Dragos Stroescu outsourcing partner for the will become the new Executive Director, while Middle and East Europe. We competence Gabriel Musat, former Executive Director, will launched big outsourcing received thanks keep the position of Technical and Marketing project with Hewlett- Director. Datanet Management was enlarged by Packard in Bulgaria followed to our VIDEONET Liviu Gheorghe, Presales Manager and Marius by opening of the new service Cinzeaca, new Sales Manager. branch Soitron Bulgaria in Sofia.
23 Important Projects of 2013
Voice Biometrics and included testing and integration of the system, to Soitron with demand on redesigning its contact Transformation of Contact as well as creation of user friendly administration center, which was no longer meeting growing Center “Dialog“ for Tatra banka interface for agents of the contact center. requirements for multichannel customer care. As a result, the time necessary to perform Soitron proposed Avaya Aura Contact Center Tatra banka, member of RBI Group, belongs transactions in Tatra banka’s contact center was solution for 138 call center agents based in Košice, amongst innovation leaders in banking segment significantly reduced while maintaining required with infrastructure built in Bratislava. New contact in Slovakia and strives to provide unique banking high security level. Also, provided technology center serves wide range of vertical groups of services and solutions to its customers. This has brings customers of Tatra banka new level of customers and offers several new features such as resulted in demand to simplify and shorten the comfort and innovative services. customer satisfaction survey, automatic outbound process of customers’ authentication when they dialing, e-mail handling etc. New solution also access or when trying to access provides perspective for future extension and the contact center DIALOG Live. New Contact Center for further features. Slovenský plynárenský Therefore, Soitron has Voice Biometrics priemysel Implemented FreeSpeech for TB – 1st Implementation of Voice Portal technology by Nuance, which and Deployment of New enables clients of Tatra banka to implementation in Slovenský plynárenský priemysel Communication Channels in log into the contact center by the banking sector (SPP, gas distribution company) is comparing previously recorded a key distributor of gas energy in Slovenská sporiteľňa biometrical sample of client’s voice in Central and Slovakia and other markets in Europe, with the voice of actual caller. Eastern Europe serving both corporate as well as Slovenská sporiteľňa (SLSP) is the largest Deployment of the technology household customers. SPP has turned commercial bank in Slovakia with 2.5 million
24 clients. The sole shareholder of Slovenská Mobile Police Force this unique solution, police force can easily reveal sporiteľňa is the Austrian Erste Group Bank. for Ministry of Interior stolen vehicles.
In 2013, Soitron implemented various projects of the Slovak Republic Now, police units can protect and serve more for Sporotel, contact center of SLSP. Regarding effectively – with shorter duration of routine implementation of the VoicePortal, we replaced The Ministry of Interior of the Slovak Republic controls. former solution by sophisticated system Avaya (MISR) is a central body of state administration This project received big recognition in Slovakia Aura Experience Portal. We also provided our in the areas of security of persons and property, last year, when it was awarded ITAPA Distinction customer with integration of the dynamic TTS the safety and flow of road traffic and amongst Awards in the category of New Services during the (text-to-speech) by Nuance. This up-to-date others, administers the police force. international ITAPA congress. technology completely substituted previously used prompts narrated by real person. This The Mobile Police Force project, publicly known as installation was one of the first TTS installations intelligent police cars, is a comprehensive solution New Security System and in the banking sector in Slovakia. that strives to protect property Framework Agreement for and ensure safety of citizens. In 2013, Soitron also implemented three Mobile Police Ministry of Interior of the Slovak new communication channels, Soitron has equipped each Republic SporoCHAT (textchat with agent), Force – intelligent mobile unit with a built‑in SporoCALL (webcall via Flash to SIP) and cars for Ministry computer with touch screen Ministry of Interior was in need of a new security Skype, which have opened additional of Interior of the display and navigation, ID system to protect more than 50,000 mailboxes. opportunities for providing current and cards and passports reader, New security solution provided by Soitron consists potential clients with bank services, Slovak Republic camera and mobile application of 4 application components taken from the consultation and sales activities. which allow to constantly product family of Cisco Content Security. This has search in databases. Thanks to significantly increased the whole performance
25 of the system, ensuring comprehensive security In answer to that, Soitron has provided the services. France of mailboxes. Besides basic features like client with new security system based on Orange Romania Telecom Group is one Antispam, Antivirus, Day-O protection, it includes Cisco technology. After successful try- of the world leaders also unique encryption functionality by PXE before-buy proposition of web firewall has the largest in telecommunication technology and DLP technology on RSA platform. Cisco Ironport, it was implemented into mobile data services, with over 183 client’s infrastructure, ensuring OMS secure service coverage million customers on five Consequently, the framework agreement with and controlled access to Internet. continents. Orange România 60 months validation was signed. The purpose of thanks to Datanet is the leader on Romanian the contract is to determinate of the conditions of Another successful project for OMS Systems telecommunications services purchase and delivery of technical equipment as included implementation of Wi-Fi network market with over 10 million well as all services related to these supplies. integrated with client’s information system customers. SAP and reading devices Motorola. Thanks to this, OMS can monitor whole life cycle of each Our client, Orange România, needed to modernize Security Project and Complex component manufactured in the company. its telecommunication network in the rural area with the possibility to accommodate new services Wi-Fi Network for OMS in the future. After exceptional expertise, Datanet Radio Access Network in Rural Systems offered the last generation solution by OMS is one of the leading lighting companies in Areas for Orange Romania Cisco for mobile and fixed voice and data traffic Europe, the creator and producer of industrial and transport over a convergent IP network. This state-of-the-art luminaires and comprehensive solution allowed the increase of traffic and supply interior and exterior lighting solutions, who had Orange, member of France Telecom, provides of new services and, at the same time, reduced the been experiencing serious problem with malware. mobile communication, Internet and television complexity of the network.
26 Rapid implementation, sometimes under establish new technology network came directly Extension of the Network for extremely harsh winter conditions, was provided from our customer. The main goal of this project Ringier Axel Springer by the close cooperation between the providers’ was to create new, secure, reliable and isolated teams. infrastructure without any interconnections to commercial networks including Internet. Ringier Axel Springer Slovakia, a.s. is the largest Project is in continuous development, its multimedia publishing house in Slovakia and architecture is being permanently monitored and Successful pilot phase, which consisted of is part of multinational publishing group, also adapted according to current traffic requirements. testing of provided services and stability of operating in Poland, Czech Republic and Serbia. Additionally, Orange Romania has already begun the solution was followed by deployment of the transformation of transport networks to solution with emphasis on the need to transfer Previous acquisition of portal Azet.sk and physical support 4G technology. special technological protocols used in industrial relocation of its employees to Ringier’s building environments. These have resulted into demand for network capacities protocols ensure optimal extension to additional two floors. New Technology Network New technology data routing between for Západoslovenská respective sites and solve the Therefore, Soitron has ensured fiber optic network for ZSE selection of alternative routes connection of the server room, retaining energetika – connecting in case of link failure, without 10GBit network connection. The entire network 57 electricity risk of being accessed from is based on active components from Cisco. Západoslovenská energetika, a.s. (ZSE) external environment. Management of the devices life cycle, Cisco Prime is a Slovak supplier of electricity and distribution Infrastructure 2.1, was also part of the solution. gas who operates mainly in regions points of western Slovakia. Requirement to
27 Extension of Disc Array and Managed IP Telephony Service and proving the necessary durability for enterprise New SAN Infrastructure for for Vodafone Romania work environments. This solution allows the TV Markíza (Commercial TV delivery of a full set of unified communication Channel) Vodafone, the leader of the business segment on services for companies, using equipment installed the mobile communications market in Romania, in Vodafone data centers supports Romanian companies by providing a TV Markíza is the most popular private television diverse portfolio of integrated communication channel in Slovakia, owned by CME (Central solutions ensuring mobility, productivity New Outsourcing Project for European Media Enterprise). The client had been and security of business. Vodafone facilitates Hewlett Packard Bulgaria and dealing with problem of low capacity of disc customer’s access to last generation services and storage. This capacity needed to be increased equipment, and eliminates the need of design, Expansion of Soitron Group mainly because of the new MAM (Media Asset implementation and maintenance of their own Management) system, which manages the integrated communication infrastructure. Hewlett-Packard is the leader in developing distributional list of programs and also because of technologies and has offices in more than its multi-channel broadcast. The first step of this project was to develop 170 countries worldwide. Vodafone Managed IP Telephony product, Soitron has provided the client with the project which is fully managed solution of voice and Thanks to former cooperation in Bratislava and of disc array configuration and new SAN video communication integrating an enterprise satisfaction of HP managers, Soitron succeeded in infrastructure creation. Solution extended the disc IP telephony service and Vodafone mobile further expansion of Soitron Group. Shortly after storage by 43.2 TB and contributed to smooth voice services. Cisco collaboration platform opening the new branch in February 2013, Soitron functionality of the new MAM system. was identified as the most suitable in terms of Bulgaria started to show its benefits – thanks technology offering the fullest range of functions to increasing efficiency, lowering expenses and
28 centralizing the back office works, HP decided to Outsourcing Cooperation with In 2013, we agreed on two new outsourcing hire 22 new employees responsible for coordination AT&T projects – first one comprised of the team and execution of projects in three locations: Great of 10 employees, mainly programmers and Britain and Ireland, Germany and France, Italy, Spain AT&T is a premier communication holding middleware specialists, the second is formed and Portugal. company and one of the most honored companies by the team of project managers who will in the world. Its subsidiaries and affiliates – AT&T continue to work on Shell project. Another important project in cooperation with operating companies – are well-known providers HP is creation of Deployment Operation Centre of AT&T services not just in the United States, (DOC), which is responsible for supporting planning but internationally. With 10 years presence in processes, tenders, orders management, invoicing Slovakia, AT&T is providing Service Delivery, Service and asset management. Innovative aspect of DOC Assurance and Service Management for Global and is that since September 2012, US customers. it deploys service-like model of outsourcing cooperation, In 2013, the outsourcing project with AT&T which is calculated on Significant was enlarged. Our cooperation started price list based on tasks, increase of in 2012, when three project managers as opposed to prices for were dedicated to execute replacement number of people working outsourcing of “end of support” equipment for Shell on each task. This way, we cooperation with company. Satisfaction with the proposed guarantee costs-saving HP and AT&T model of outsourcing services reflected cooperation. in the extension of the team and overall cooperation with AT&T.
29 2013 EVENTS
January
1 • Transformation of Soitron, a.s. to Soitron, s.r.o. – Soitron, s.r.o. became one of the subsidiaries of the Soitron Group, a.s. • Gala evening “Miro Žbirka“ – traditional gala evening for Soitron business partners in the Slovak National Theatre in Bratislava. • Kick-off 2013 – strategic New Year’s get-together of the integration part of the Soitron team in the hotel Partizán, Tále. • Effective management of the HR Processes – seminar organized by Soitron in cooperation with Microsoft and AmCham.
February
2 • “Dobrý Anjel” (Good Angel) – We were helping two oncologic patients in cooperation with the association “Dobrý anjel” which helps families with seriously ill children. We provided them with video solution in order to help them study and communicate with their classmates directly from hospital. • Start-up – Soitron supporting start-up activities at the GURU@TheSPOT event. • Soitron Group expansion – Soitron Group, a.s. established its 100% subsidiary, Soitron LTD, in Bulgarian capital Sofia.
March
3 • Avaya A-Power – Soitron as a Platinum Partner of the conference organized by Avaya in Chopok, Jasná (Slovakia). • “Dni príležitostí 2013” (Days of Opportunities) – Soitron attended famous job fair “Dni príležitostí 2013” organized by student organization IAESTE taken place in Bratislava and Žilina. • Career Day 2014 – Soitron participated in Career Day 2014 organized by American Chamber of Commerce in Slovakia. • Microsoft TechDays 2013 – Soitron as a partner of the series of event MS Tech Days 2013 which were held in Bratislava, Žilina and Košice. • Soitron (CZ) – Event for VIP customers.
30 April
4 • National Run Devín – Bratislava 2013 – participation of the Soitron running team. • Cisco Connect 2013 in Czech Republic – Czech Soitron as a partner of the Cisco expo event held in Prague. • Cisco Connect 2013 in Bucharest – participation of Datanet Systems. • SkyVera Day 2013 – Soitron (CZ) as a participant of 3rd annual of Sky Vera Day conference. Štepán Benyovszky, Country manager of Soitron Group, a.s. for Czech Republic, presented complex solutions of IT Service Management based on LANDesk products.
May 5 • Cisco Marketing Velocity – Soitron was awarded Best Integrated Marketing Campaign 2013 in Cisco Marketing Velocity, Cannes. • Mentor Networking – Soitron participated in mentoring program dedicated to university students. Mentor Networking was organized by CSI Leasing in cooperation with AmCham and Embassy of the United States in Bratislava. • Job Expo 2013 – Soitron attended the biggest job fair in Slovakia, held in Nitra. • Trend TOP in Infotechnologies – Soitron again at top positions in Trend TOP ranking. • 15 Years of Datanet – event for clients and partners of Datanet, celebrating 15 years of its activity.
June
• International Children’s Day at Soitron – activities for employees’ kids. 6 • BYOD Seminar – Seminar on BYOD phenomenon organized by Soitron in cooperation with Cisco and AmCham. • 360° feedback – employees’ evaluation of managers.
31 July - August
7 - 8 • TEDx Bratislava – Soitron as a partner of independently organized TED event. • Slovak International Air Fest 2013 – Soitron as a partner of the popular Air Fest. • Cisco Business Edition 6000 – seminar on Cisco Business Edition 6000 organized by Soitron, s.r.o. (CZ).
September
9 • Noc výskumníkov (Researchers´ Night) – Soitron as a partner of the biggest scientific show “Noc výskumníkov”. • Gartner Summit – Soitron as a partner of Gartner Outsourcing and Strategic Partnership Summit in London. • Vodafone – Managed IP Telephony Services day in Bucharest – participation of Datanet Systems. • EMC Forum in Bucharest – participation of Datanet Systems. • Avaya Forum 2013 – Soitron (CZ) as a partner of Avaya conference.
October
10 • Košice Invest 2013 – Soitron as a partner of the conference where investment opportunities in Eastern Slovakia were presented (Košice). • BIG IDEAS FOR CEE – Soitron as a partner of the 2nd annual of the unique conference Big Ideas for CEE. Eight world-renowned personalities from business, sport and personal development, as Ken Segall, Ivan Lendl or Peter Fisk, came to Slovakia to provide conference participants with a different look behind the business scene specifically in Central and Eastern Europe. • Vision for Slovakia – Soitron as a partner of the international conference Vision for Slovakia: 2013 & Beyond organized by AmCham in cooperation with Forbes. • ISO re-certification – Slovak and Czech Soitron recertified Integrated Management System (IMS) according to ISO 9001, ISO 27001 and ISO 20000-1 standards. • Telco Cup – Soitron floorball team Soitron Reds participated in Telco Cup 2013.
32 November
11 • Days of Opportunities 2013 – Soitron as a partner of the event organized by the Faculty of Electrical Engineering and Information Technology STU. • iBobor – Soitron again partner of informatics competition iBobor dedicated to pupils of the primary and secondary schools. • BITE expo – unique IT show of three brands – Notebook Expo, NextGen Expo and TechDays. • Trend Top 2013 – Soitron CEO, Ondrej Smolár, was named the Manager of the Year 2013. • ITAPA 2013 – Soitron as a partner of the international congress ITAPA 2013. • Mobile Police Force – Soitron´s solution “Mobile Police Force” awarded ITAPA Distinction Award 2013 in category “New Services”.
December
12 • St. Nicholas Day 2013 – Christmas event for employees’ kids.
33
03 PRODUCTS Portfolio of Products and Services
for implementation and administration of all SOITRON GROUP SLOVAKIA applications and services.
Products and Services (Soitron, s.r.o.) * Examples • Complex WiFi network for OMS (Lightning INTERNATIONAL SYSTEM INTEGRATION We provide complex solutions in the following company) areas: • Upgrade of disc arrays infrastructure for MANAGED OUTSOURCING SERVICES Cetelem Slovakia (Credit Company) • Managed Service Desk * IT Infrastructure • Extension of disc array and new SAN • Managed Data Services * Unified Communications infrastructure for TV Markíza (Commercial TV • Managed Networking * Customer Interaction channel) • Project Management Services * IT Security • New technology network for Západoslovenská • Managed BPO * Content Management Energetika (regional electricity and gas energy distributor) SPECIAL SOLUTIONS • Upgrade of the server and network • Mobile Police Force We understand the areas above as following: communication infrastructure for Johns • Voice Biometrics Manville • Air Traffic Control IT INFRASTRUCTURE • Extension of the network for Ringier Axel Springer (Media publishing company) * Definition • Mobile Police Force for Ministerstvo vnútra SR Set of all HW and SW components used for entry, (Ministry of Interior of Slovak Republic) storage, processing and transfer of data. It is a common factor in all IT solutions and a foundation
36 UNIFIED COMMUNICATIONS utilize any communication channel (voice, email, * Examples web, fax) with equal level of service independent of • Security project for OMS (lighting company) * Definition the channel being selected. • New security system for Ministerstvo vnútra SR All forms of voice, video and multimedia (Ministry of Interior of the Slovak Republic) communication among users, both on intra- and * Examples intercompany level, such as IP Telephony, unified • Voice Biometrics for Tatra banka’s contact CONTENT MANAGEMENT messaging, videoconferences etc. Simple and center unified administration of all communication • New contact center for Slovenský plynárenský * Definition channels. To make sure communication makes work priemysel (slovak gas distributing company) Digital content management involves faster and easier and not more complicated. • Integration of communication stations into simplified information and document flow within an IP telephony, new recording system and organization. It prevents influx of unwanted e-mails * Examples deployment of new communication channels authentication and detects inappropriate content in • Videoconference live-stream for Tatra banka into Sporotel, the contact center of Slovenská electronic communication. (Bank), Volkswagen (Automotive) and Forbes sporiteľňa (bank, member of Erste) (Media publishing company) • IP Telephony solution for Transpetrol In the above mentioned areas, we provide the SECURITY following services:
CUSTOMER INTERACTION * Definition * Analysis and Consultancy Essential part of all our solutions and projects. The purpose of consultancy is to get acquainted and * Definition Protects information systems as well as data from understand the needs of our clients, and help them Includes all customer contact solutions aimed at abuses, and ensures confidentiality, availability and reach their strategic as well as operational goals. common contact center for all inquiries. Enables to trustworthiness.
37 * Architectural Solution Design delivery, combined together as an Infrastructure as a PMI, IPMA, PRINCE2, ISO 9000 standards and Cisco Combining the analysis outcomes, our experience Service offering. project management guidelines. and modern technology knowledge with our clients’ requests, we try to design and deliver * Outsourcing solutions that fulfill, and surpass their needs. Outsourcing is a widely used method of decreasing Architecture is proposed with respect to IT costs and improving service efficiency. It involves a CZECH REPUBLIC performance, reliability, scalability, and, of course, comprehensive transfer of one or all activities carried price. out by internal IT departments, with guaranteed (Soitron, s.r.o.) qualitative and performance parameters, and a * Implementation Services formalized Service Level Agreements. We provide complex solutions in When implementing proposed architecture to the following areas: production, we try to minimize associated risks * Specialist Training by detailed planning and professional project The main purpose of our training program is to * Security and Management IT Services management. Delivering on the agreed scope, develop and maintain high standards of technical • Systems Lifecycle Solutions deadlines and goals defined by the design is of knowledge necessary for optimal product • Identity Lifecycle Solutions utmost importance for us. integration as well as complex solutions design. • Process Lifecycle Solutions
* Managed Services * Project Management * Business Communications Solutions Managed services include transferring clients’ All projects carried out by us are directed by • Customer Interaction routine, day-to-day IT operations to us, in one or dedicated Project Management Office (PMO) using • Unified Communications more areas, usually to improve service quality and a unified set of tools and methods. Our project • Video and TelePresence efficiency. Relevant HW and SW is often a part of the methodology is based on internationally recognized
38 * Data Center and Virtualization • Customized reporting, interaction recording, ROMANIA • Unified computing systems for virtualized data quality management, workforce management centers (servers, storage, network infrastructure) systems (Datanet Systems) • Virtualized Data center infrastructure • Virtual desktop infrastructure * Information Security SOLUTIONS: • Business continuity infrastructure solutions (high • Firewalls, intrusion prevention, access control availability data center and disaster recovery solutions, secure mobility solutions, two factor The current portfolio of Datanet Systems comprises infrastructure, back-up and archiving, replication authentication solutions turn-key systems and professional services for the solutions) • Highly scalable solutions for Layer 2 and 3 OSI following areas: network traffic encryption * Unified Communications • Data loss prevention and document * Communication Infrastructure • IP Telephony, voice mail, audio and classification • Borderless communication infrastructure videoconference systems • Content security, web and e-mail security for enterprises: routing, switching, wireless • Telepresence and business video solutions communication networks communication systems • MPLS infrastructure for service providers • Remote collaboration solutions for virtual SERVICES: • Network and IT service management meetings, chat, distance learning systems (fault, performance, inventory and Datanet Systems provides professional services and configuration, quality of service management * Customer Interaction technology expertise for all phases of the network in multivendor, network and data center, • Contact center systems lifecycle. In order to meet the challenge of providing virtualized environments) • Interactive voice response systems consistent, quality service, we staff each project • Integration with IT systems, customized with a complement of network systems engineers desktop and back-end software applications who have the required technical and management
39 experience. Based on the organizational structure TURKEY * DPI & Service Delivery Services and on the staff experience, Datanet Systems offers • Intelligent Policy Enforcement to its customers the following services: • Business Analytics (Sekom) • Integration * Assessment Services • Policy Management * Design Services * Networking * Implementation Services • Switching * Optimization * Project Management • Routing • Video Optimization * IT Infrastructure Support Services • Wireless • Caching * Operations Out-tasking Services • Security * Financing Options • Management * Data Centers • DC Facility Datanet Systems works with client to create a plan * Unified Communications • Converged Infrastructure that defines what will be delivered, as well as how • IP Telephony Call Center • Virtualization success or completion will be measured. Datanet • Video Collaboration • DC Management Systems assures the quality of its projects by having • Call Center • Application Performance Monitoring its service management team work closely with the • WAN Optimization client in all aspects of delivery. Datanet Systems also * Service Provider Video conducts regular content and progress reviews to • Broadcast TV * Cloud guarantee that projects meet stated objectives. • WebTV, IPTV • Private Cloud Infrastructure • Set Top Box, Cable Modem • Networking • Cable TV
40 41 Partnerships and Memberships:
CISCO Cisco Customer Satisfaction Excellence
Cisco Gold Certified Partner Cisco PSPP Cisco Central Government
Cisco Advanced Borderless Network Architecture Specialization Cisco PSPP Education
Cisco Advanced Collaboration Architecture Specialization Cisco PSPP Healthcare
Cisco Advanced Content Security Specialization Cisco ATP – Cisco TelePresence Video Master
Cisco Advanced Data Center Architecture Specialization Cisco ATP – Identity Services Engine
Cisco Advanced Routing & Switching Cisco ATP – Unified Contact Center Enterprise
Cisco Advanced Security Cisco ATP – Customer Voice Portal
Cisco Advanced Unified Communications Cisco ATP – Data Center Unified Computing
Cisco Advanced Wireless LAN Cisco Cloud and Managed Services Partner Advanced
Cisco IP Next Generation Networks Architecture Specialization Cisco Ironport Gold Certified
Cisco Master UC Specialization Cisco Advanced Data Center Networking Infrastructure
Cisco Cloud Infrastructure Partner Cisco Advanced Data Center Storage Networking
Cisco Registered Partner
Cisco Learning Partner - Associate
42 HP AVAYA
HP Gold Specialist AVAYA Silver Partner
HP Advanced Storage Specialist IBM
HP Professional Computing Specialist IBM Advanced Business Partner
HP Professional Storage Specialist IBM Service Partner
HP Professional Networking Specialist NICE
HP Personal Computing Specialist Nice Business Partner
HP Workstations Specialist Nice Service Partner
HP ServiceONE Specialist ZOOM
MICROSOFT Zoom Gold Partner
Microsoft Gold Server Competency Partner NUANCE
Microsoft Gold Messaging Partner Nuance Premium Partner
Microsoft Silver Learning Competency Partner SYMANTEC
Microsoft Silver Communications Partner Symantec SMB Gold Partner
Microsoft Silver Messaging Partner ORACLE
Microsoft Authorized Education Reseller Oracle Solaris specialization
43 LENOVO TELEOPTI
Lenovo Premium Business Partner Teleopti Certified Partner
VMWARE GWAVA
VMware Solution Provider – Enterprise Gwava Authorized Partner
VMware Enterprise Partner SAILPOINT
VMware Infrastructure Virtualization SailPoint Solution Integrator
VMware Desktop Virtualization INTEL
VMware Business Continuity Intel Channel Partner
R&M BRAND REX
R&M Freenet Certified Copper Installer Brand-Rex International Parnter
R&M Freenet Certified Designer SAFENET
R&M Freenet Certified Installation Manager SafeNet Silver Parnter
NOVEL NETUP
Novell Silver Solution Provider Netup Silver Partner
44 SAFETICA
Safetica Bronze Partner
INVEATECH
Inveatech Bronze Partner
EMC
EMC Velocity Affiliate
PROCERA
Procera Partner
RIVERBED
Riverbed Partner
CITRIX-BYTEMOBILE
Citrix-Bytemobile Partner
UNBLU
Unblu CSI Partner
45 References
State Administration (Municipal Police of the Capital City of (National Council of the Slovak Republic) • Agentúra pre riadenie dlhu a likvidity, Prague) • Národné centrum zdravotníckych ARDAL (Debt and Liquidity Management • Ministerstvo obrany Slovenskej republiky informácií (National Medical Info Center) Agency) (Ministry of Defense of the Slovak • Národné lesnícke centrum (National Forest • Anayasa Mahkemesi Republic) Center) • Ankara Ticaret Odasi • Ministerstvo pro místní rozvoj ČR (Ministry • Nejvyšší kontrolní úřad ČR (The Czech • Camera de Comerţ şi Industrie a României of Local Development CR) Supreme Supervisory Office) (The Romanian Chamber of Commerce • Ministerstvo spravodlivosti Slovenskej • Oficiul Național al Registrului Comerțului and Industry of Romania) republiky (Ministry of Justice of the Slovak (The Romanian National Trade Register) • City of Hranice na Moravě Republic) • Region of Olomouc • City of Olomouc • Ministerstvo vnútra Slovenskej republiky • Romatsa (The Romanian Air Traffic • City of Rožnov pod Radhoštěm (Ministry of Interior of the Slovak Republic) Services Administration) • Český statistický úřad (The Czech • Ministerstvo zahraničných vecí Slovenskej • Správa zariadení Úradu vlády SR (Facilities Statistical Office) republiky (Ministry of Foreign and Administration of the Government Office • Český telekomunikační úřad (The Czech European Affairs of the Slovak Republic) of the Slovak Republic) Telecommunications Office) • Ministerstvo zdravotníctva Slovenskej • Štatistický úrad Slovenskej republiky • Daňové riaditeľstvo Slovenskej republiky republiky (Ministry of Health of the Slovak (Statistical Office of the Slovak Republic) (Tax Administration of the Slovak Republic) Republic) • Štátna pokladnica Slovenskej republiky • Krajský školský úrad v Banskej Bystrici • Ministerul Finanțelor Publice (The (State Treasury of the Slovak Republic) (Regional School Administration Office in Romanian Ministry of Public Finance) • Štátna veterinárna a potravinová správa Banská Bystrica) • Najvyšší kontrolný úrad Slovenskej Slovenskej republiky (State Veterinary • Městská část Praha 1 (City Disctrict of republiky (The Supreme Audit Office of the and Food Administration of the Slovak Prague 1) Slovak Republic) Republic) • Městská policie hlavního města Prahy • Národná rada Slovenskej republiky • Úřad vlády České republiky (Government
46 Office of the Czech Republic) • Cetelem • Tatra banka (bank operating in Slovakia) • Úrad vlády Slovenskej republiky • EFG Eurobank • UniCredit Bank (Government Office of the Slovak • Emporiki Bank • UniCredit Bank România Republic) • First Data Slovakia • UniCredit Leasing Slovakia • Ústredie práce, sociálnych vecí a rodiny • ING Bank România • Všeobecná úverová banka (bank operating (Central Office of Labour, Social Affairs and • Interamerican in Slovakia) Family) • Intesa SanPaolo Bank • Všeobecná zdravotná poisťovňa (insurance • J&T Finance group company operating in Slovakia) Finance and Insurance • OTP Bank • Všeobecná zdravotní pojišťovna (insurance • ABN Ambro • Piraeus Bank company operating in Czech Republic) • Acar Menkul Değerler • Prima banka Slovensko (bank operating in • Wüstenrot pojišťovna (insurance company • AGF Garanti Sigorta Slovakia) operating in Czech Republic) • Al Baraka Türk • Privatbanka (bank operating in Slovakia) • ZUNO (bank operating in Slovakia) • Alpha Bank • Provident Financial • Anadolu Hayat Emeklilik • Raiffeisen Bank Industry • Banca Naţională a României (National Bank • RBS Bank • Alas Slovakia of Romania) • Santander Consumer Finance • Alfa Plastik • Banca Româneascã • Slovenská sporiteľňa (bank operating in • Belar • Bancpost Slovakia) • Calsonic Kansei • BCR Erste • SMART Financial • Cement Hranice • Česká exportní banka (export bank • Spoločná zdravotná poisťovňa (insurance • Ceragon Networks operating in Czech Republic) company operating in Slovakia) • ČNES dopravní stavby (industrial company • Československá obchodná banka (bank • Stabilita d.d.s. (pension insurance operating in Czech Republic) operating in Slovakia) company operating in Slovakia) • Cutisin
47 • Daikin Industries production company operating in Czech operating in Slovakia) • DEVRO Republic) • ČEZ (electricity and heat distributor • Doosan Bobcat Manufacturing • PSG-International operating in Czech Republic) • Doprastav • Rompetrol • Dalkia • DURA Automotive Body & Glass Systems • SAS Automotive • Dalkia Industry Components • Semperflex Optimit • E.ON IS Slovakia • Enterprise S.r.l. • Škoda Holding • Eltek • Fagor Ederlan Slovensko • TESLA Holding • Eustream • Ferona • Tondach Česká republika • Petrom • Ferona Slovakia • Topex • RWE • Holcim România • U.S. Steel Košice • Slovenská elektrizačná prenosová • In Vest • Valeo sústava (electricity transmission provider • Johns Manville Slovakia • Vodohospodárska výstavba (electricity operating in Slovakia) • Metrostav producer and distributor operating in • Slovenský plynárenský priemysel (gas • Metrostav Slovakia Slovakia) distribution company operating in • Model Obaly • Volvo Trucks Slovakia) • Mondi Business Paper SCP • Yazaki Wiring Technologies Slovakia • Stredoslovenská energetika (energy • Nafta • Zentiva supplier operating in Slovakia) • OMS • ŽOS Trnava (railway cars repair company • Stredoslovenská vodárenská prevádzková • Panasonic AVC Networks Czech operating in Slovakia) spoločnosť (water supplier operating in • Pivovar Steiger (brewery operating in Slovakia) Slovakia) Utilities • Stredoslovenská vodárenská spoločnosť • Porsche România • ABB (water supplier operating in Slovakia) • Prakab Pražská Kabelovna (Cable- • Bratislavská teplárenská (heat supplier • Transpetrol
48 • Ústav jaderného výzkumu Řež (research • Bit-STUDIO Bratislava • Lidl România and development company operating in • Çelebi Holding • Markíza (private television channel in Czech Republic) • Coca-Cola Czech Republic Slovakia) • Východoslovenská energetika (energy • Colgate-Palmolive • Mediapro Pictures company operating in Slovakia) • Danone • Metro Cash & Carry Slovakia • Delhaize Mega Image • Mutlu Akü Commerce • Eczacıbaşı • Nestle • ABB Elektrik Sanayi • Europ Assistance • Nestle România • Accenture Services • EXIM tours • Novensys • Accor Services • General Bottlers ČR • Office Depot • ACTIVA • Havi Logistics • Olympus Czech Group • Ahold • Henkel – Slovensko • OMV Slovakia • AK-AL Tekstil • Hewlett-Packard Slovakia • Otosan • ALEF NULA • Hortim - International • Pepsi-Cola SR • Amway Türkiye • Interhouse Košice • Pfizer İlaçları • Anadolu Cam Sanayi • Internet Mall • PHOENIX lékárenský velkoobchod • Aras Kargo • Interoute (pharmaceutical wholesaler operating in • Arçelik • Interoute Czech Czech Republic) • AT Computers • Ixia • Pivovar Holba (brewery operating in Czech • Atlas Halıcılık • Kaufland Republic) • AWD • Kaufland România • Pivovar Litovel (brewery operating in • Bat România • Kraft Foods ČR Czech Republic) • Beko • Kraft Foods Romania • Pivovar Zubr (brewery operating in Czech • Billa România • Kúpele Štrbské Pleso Republic)
49 • Pro TV • Energotel Slovakia) • Renault Trucks ČR • GTS Novera • Lockheed Martin • Ringier • GTS Slovakia • Ostravské komunikace (road maintenance • Ringier România • INES Group provider operating in Czech Republic) • Ringier Slovakia • Orange România • PPL CZ • Roche Slovakia • Orange Slovensko • Tarom • ROSSMANN • Slovanet • TNT România • Sevitech • Telefónica Czech Republic • TNT Express • SKF Ložiska • UPC Broadband Slovakia • Železnice Slovenskej republiky (railways • Slovenská pošta (postal service provider • UPC România operations provider operating in Slovakia) operating in Slovakia) • Vodafone • Železničná Spoločnosť Cargo Slovakia • Star Storage • Vodafone România (goods transport provider operating in • T. Şişecam Fabrikası Slovakia) • TechTeam Global Transport and Deliveries • Tire Kutsan • DHL Romãnia Healthcare • Vitana • Dopravní podnik hlavního města Prahy • Central Military Hospidal, Ružomberok • Volvo Türk (urban transit provider operating in • East Slovak Institute of Cardiovascular • Wella Kozmetik Prague, Czech Republic) Diseases • Wipro • Dopravní podnik města Brna (urban • Frýdek-Místek Hospital • WNS transit provider operating in Brno, Czech • Hospital of the Ministry of Defense of the Republic) Slovak Republic Telecommunications • Havi Logistics • LEXUM • Cosmote • Letové Prevádzkové Služby SR (air • OLUP (Specialized Treatment Psychiatric • České Radiokomunikace navigation services provider operating in Institute), Predná hora
50 • Spa Teplice nad Bečvou • Ankara Üniversitesi v Praze (Faculty of Science, Charles • Spa Felicitas Poděbrady • Bilkent Üniversitesi University in Prague) • Spa Pressnitz • Boğaziçi Üniversitesi • Sakarya Üniversites • Slovak Medical Chamber • Çanakkale Onsekiz Mart Üniversitesi • Univerzita Komenského v Bratislave • The Healthcare Surveillance Authority • Česká zemědělská univerzita v Praze (Comenius University in Bratislava) • General Faculty Hospital in Prague (Czech Agricultural University in Prague) • Vysoká škola báňská, Technická univerzita • Doğu Akdeniz Üniversitesi Ostrava (VŠB Technical University in Hotels • Ege Üniversitesi Ostrava) • Astrum Laus • Erciyes Üniversitesi • Vysoká škola chemicko-technologická • Austria Trend Hotel Management, • İstanbul Teknik Üniversitesi v Praze (Institute of Chemical Technology, Bratislava • İzmir Yüksek Teknoloji Enstitüsü Prague) • Best Hotel Properties • Jesseniova lekárska fakulta Univerzity • Chateau Mcely Komenského (Jessenius Faculty of • Diamond Hotels Slovakia, Crowne Plaza, Medicine of the Comenius University) Bratislava • Jihočeská univerzita v Českých • Dorint Hotels and Resorts Praha Budějovicích (University of South Bohemia • Hotel Imperial Ostrava in České Budějovice) • Mamaison Business & Conference • Karadeniz Teknik Üniversitesi • Mövenpick Praha • Metodicko-pedagogické centrum (Methodology and Pedagogy Center in Education Slovakia) • Abant İzzet Baysal Üniversitesi • Orta Doğu Teknik Üniversitesi • Anadolu Üniversitesi • Přírodovědecká fakulta Univerzity Karlovy
51
04 PEOPLE Infographics:
Number of Soitron Group employees = 576
341 Slovakia 72 Turkey
Soitron Group by Country 70 Czech Republic
48 Romania
45 Bulgaria
54 6 % Less than 25 9 % 45-more 68 % 60,4 % Male 22 % University Soitron Group Soitron Group Soitron Group by Gender by Age 35-44 by Education 32 % 39,6 % Female 63 % Secondary 25-34
55 People as the Key Asset Stand-up & Speak-up and resulted in a change of the topics preparation and agenda publication in advance. As a result, In terms of human resources, 2013 was the year of This successful initiative gives our employees a our employees became much more involved in expansion of Soitron Group. In June, we entered the unique opportunity to „stand-up and speak-up“, discussions. new market, where we established Soitron Group share their ideas and opinions openly and ask 100% subsidiary, Soitron LTD in Bulgarian capital, whatever they want to know. Our main goal was to Internal Communication Sofia. At the beginning we have signed a long-term create friendly environment, where nobody is afraid contract with more than 25 employees who have to speak up. Thanks to this project we are giving In 2013, we improved well established internal been dedicated to provide outsourcing services our employees an opportunity to be a part of the communication activities and invigorated our for Hewlett-Packard. By the end of the year 2013, decision making process. company culture and brand awareness. Previous we have doubled the number of our Bulgarian years confirmed that currently used communication employees. Well established tools for communication within channels and their content are appropriate and our company played a big role in 2013: well-chosen. Soitron Group wants to be considered as an employer who offers a working environment • Regular reports from management meetings in Key activities in Internal Communication in 2013 which encourages self-realization and the sense the form of a “blog” – employees can add their were: of fulfillment to its employees. Daily, we strive to comments and additional questions. increase efficiency and quality of services provided • Soitron News – internal magazine published to our employees by implementing new tools • Intra-company blogs published in Soitron intranet. quarterly which simplify their work. We have improved the In 2013 employees continued writing blogs as a existing processes by obtaining the ISO quality and main tool of the “stand up & speak-up” initiative. • Theatre performance for our employees information security certification. • Quarterly Coffee talks with the Soitron • Intranet management went through a qualitative upgrade
56 To confirm the position of innovation leader, we is to ensure that all employees understand their work Education replaced classic paper work with electronic forms. objectives and consider their goals an important This step facilitates all administration work from tax contribution to the company strategy, regardless In 2013, 173 employees completed specialized declarations to signing documents. their job position. training with the aim to increase their qualification, while 91 of them were trained in our Soitron Testing Talent Dynamics As the year 2013 has proved that Center. They spent 6,920 hours chosen setup has been effective, we with training and we invested In 2013, we intensively focused on improving decided to continue with established In 2013, almost 300,000 EUR in their interpersonal relations within our management tools: 173 employees education. teams. We have chosen Talent Dynamics couching and testing to improve behavior of managers and • A Performance-based annual completed specialized team leaders. This program is designated to optimize evaluation system based on SMART training with the strengths and weaknesses, functioning of our teams goals (Specific, Measurable, Achievable, and to “harmonize“ strengths of each team member Realistic, Time Bound). aim to increase with the aim to get the best performance output as their qualification possible. • Measurement of the managers and team leaders’ performance – KPIs and Performance the 360° feedback survey.
In Soitron, we strive to create a culture which • Employees´ evaluation based on quarterly motivates our employees to achieve exceptional performance appraisals which are reflected in results and an environment, which encourages salary bonuses paid on a quarterly basis. them to be pro-active and innovative in their way of thinking, even beyond their assigned tasks. Our aim
57 Code of Ethics
Our code of ethics formalizes all intra-company partners and employees to aspire themselves. Our solutions are ahead of our time. relationships from leadership to employees at the People are our most valuable asset. We provide lowest level of management. It refers to relationships stimulating environment where everyone can obtain We dismiss groupthink, inefficient solutions and with current, as well as potential clients, employees, the most up-to-date information that is essential individual backwardness. We do focus, however, on suppliers and other business partners. The principles for continuous growth. Our employees constantly innovative, simple, yet maximally efficient solutions and values of the code of ethics have been created increase their qualification and knowledge by based on creative team interaction. Our solutions to reflect the real situation of working atmosphere following the most recent developments in their are derived from rich technological background, within the company. That may be one reason why fields. They always search for new opportunities and international experience gained on large projects, our code of ethics differs from the conventional way. different ways to solve problems. Trendsetters by local know-how and global partnerships (Cisco, HP, It refers to four key areas. nature, our employees prefer an open and creative Microsoft, Avaya, IBM, etc.). approach. As a result, they are justifiably considered * Expertise, Qualification and as experts in their respective fields.. * Unusual, Unorthodox Vision of our People Solutions * Technologically Constant improvement is not an obligation Sophisticated Solutions Fair cooperation among partners and commitment at Soitron, but a way of life. We always want to business partners, as well as colleagues are the to know more and be the best. Our company We deliver solutions that make maximal use essence of our success. Team spirit can be felt as in strives to support the knowledge base of our of current knowledge, broaden horizons and enrich our work, so in our relationships with clients and employees through perpetual and wide-reaching the client in new ways. Exceeding expectations fellow colleagues. training, thereby facilitating the further growth requires competence, flexibility and creative spirit. of talent within the firm. Professional growth, We nurture relationships with our clients because high qualification, competence, breadth of views We develop projects with an open mind, and we are we want to build lasting partnerships. We strive to and solid technological engagement are the pillars flexible to fulfill our client’s wishes. Looking forward, make processes as little formal as possible, thereby of our development, that enable us to realize our solutions reflect excellence in every way while enhancing the notion of “friendship” between the visions of our clients, and inspire our business discovering new opportunities and moving forward. our clients and us. We can accommodate our
58 clients’ needs because we always listen and try to appreciation, which in turn translates into doing for this reason, the support of families and family- understand the problem at issue. Responsibility, more business together in the future. oriented events are our priorities. The logic is simple: reliability, trust and openness are the foundations of only a happy and balanced person makes a satisfied our teamwork. To deliver, we often put in long hours. * People Meet Halfway employee. We often meet outside work. Simply put, We always try to make our customer not only a good we are friends at work as well as at our spare time. client, supplier, or business partner, but a true friend. We care about our employees, friendly atmosphere and good internal social environment within the Following the motto “We are people”, we prefer Our employees enjoy their work. Their motivation firm. We have a sense of teamwork, we support open natural behavior, casual dress code, smile and to achieve the best results while trying to solve all communication based on fair play and constructive relaxed style to conventionality, suit and tie. Not the problems from the scratch serves as a prerequisite feedback. Flexibility, empathy, discreetness, cramped stiffness of personality, but the sport spirit. for functional multilateral communication with adaptability, and willingness to help and leave no Interests and hobbies of our employees go beyond our partners. We attempt to understand processes one behind are the traits we value most among our IT. They are no strangers to the great outdoors, within a deeper context so as to appreciate people. We consider the dialogue within the firm of sports or art, and the company strives to encourage the very substance of a problem. We prefer utmost importance. We have coined the “Stand up & them in their pursuits. relaxed and natural working environment to speak up” philosophy, and we encourage the open bureaucracy and formality. Brainstorming is a door policy. Principles such as flexible working hours, home- popular problem-solving tool within our team. based office, no smoking in the premises, waste We focus on high quality long-term cooperation With clear and transparent rules, where everyone recycling, and paper (tree) saving are a matter of rather than short-sighted business. has an equal opportunity to openly communicate course for us. This code of ethics is not a company Our outputs are perfectly clear and understandable. his/her ideas, we all can contribute to our company’s bylaw that must be obeyed. It is rather a set of When dealing with us, the client never comes across future. In return, we expect mutual respect internal recommendations intended to provide unconvincing and fuzzy results. Living by the motto among all members of the company and personal some guidance as to how we need to treat one “Do more for less”, we try to follow processes that responsibility for achieving the set results. another, as well as subjects outside the firm. are carefully customized and strictly conformed. We believe it is important to contribute to satisfied The quality of our services is reflected in customer personal and family lives of our employees. Precisely
59
05 CORPORATE SOCIAL RESPONSIBILITY Corporate Social Responsibility
We are not oblivious to the world around us. in amount of 15,000 € to 24 civic NGOs and * Following “The Career Day” organized by According to the values we follow, we strive to foundations which support disability help American Chamber of Commerce in Slovakia, become a model for others. Therefore, our aim is to programs, children education, physical we welcomed one group of international develop the principles of fairness and responsibility education, basketball and volleyball sport students from Quality School International in further in all areas, not only with respect to our activities, as well as organizations helping our premises. Our colleagues showed them business partners and colleagues, but to the local spread the ideas of peace, human rights using of the modern video-technology Cisco community and environment as well. protection, humanitarian and development TelePresence and presented their career paths programs and other services beneficial to in Soitron. In 2013, we provided community support in the society in general. amount of 54,500 EUR. * In 2013, we supported several interesting * To support school education, we cooperated projects: in informatics competition called iBobor, Community Support which took place in November 2013. * the biggest scientific show “Noc výskumníkov” Competition was organized by Infovek (Researchers’ Night), where participants had We have not devoted our endeavours just to our Slovakia Project in cooperation with Faculty an opportunity to speak with humanoid robot clients. We have been continually spreading the of Mathematics, Physics and Informatics Asimo. idea of a better world in a number of volunteering (Slovak University of Technology in * TEDx Bratislava, famous series of live and video activities, educational support, charity and Bratislava) with the main intention to speakers, created in the spirit of “ideas worth foundations. encourage interest in information and spreading”. communication technologies among * Start-up Initiative called THE SPOT – our * In 2013, we purchased products from students of elementary and secondary marketing director Martin Lohnert participated protected workshops in sum of 7,011 €. schools. More than 55,000 pupils from 899 in the GURU@THE SPOT programme aimed schools attended this 7th annual of iBobor to inspire young entrepreneurs. Start-up was * We have donated 2% of income taxes competition. supported also by our technical director,
62 Pavol Németh, who couched young * We participated in mentoring programme * We participated in the project “A Heart start-upists following Start-up Weekend dedicated to the best students of the last for Kids”. We delivered discarded mobile Bratislava in Faculty of Informatics and university classes. This programme was phones to our operator, who subsequently Information technologies. organized by CSI Leasing in cooperation with contributed by financial donation based on In 2013, we began to actively cooperate with AmCham and the United States Embassy the number of returned discarded equipment. the “start-up” company Sli.do that provides in Slovakia. The main purpose of this services of interactive audience engagement programme was to connect future graduates within conferences, workshops and seminars. and top managers of successful companies. Working Environment
* Big Ideas for CEE (2013) * In the 9th year of annual internal charity In 2010, we have defined a new initiative that initiative “Support the project” we financed will shape the relationship between Soitron and We are proud to support project of a unique three interesting projects nominated by our its employees – Best Employer of 2015. Within conference BIG IDEAS FOR CEE. Eight world- employees. We supported specialized school this period of time, the goal is to create working renowned personalities from for children with autism in Ružomberok, environment that is very attractive and motivating business, sport and personal building of multimedia classroom at for current, as well as prospective employees. development, as Ken Segall, Big Ideas for CEE – an elementary school in Bratislava Ivan Lendl or Peter Fisk, Soitron as a partner and hippotherapy for an indisposed We have added two multimedia boards Digital came to Slovakia to provide daughter of one our employee. Since Media Signage (DMS) that will serve as another conference participants with of the unique 2007, “Support the project” initiative has communication channel providing news about a different look behind the conference hosting supported 24 projects in the total value company-related matters. business scene specifically in of 40,000 EUR. Central and Eastern Europe. 8 international We have continued to provide our employees with speakers a wide array of company benefits divided into several “packages”:
63 * The social package (child birth International Children´s Day. Environment / wedding support, sick leave We have continued in our contribution, food vouchers, salary “Support the Soitron tradition of barbecue We understand the responsibility we have pre-payment, etc.) project” - since event called “Špekpárty”. for our environment. Therefore, as a part of 2007 Soitron has implementing and support of new technology * The loyalty package (bonuses for In the area of sports, the that is less harmful to our environment, conserves employees who have been with the supported 24 Soitron team has been actively resources and simplifies everyday lives of our company for more than 2 years) projects with participating in the Devín - people, we continue to use the Smart Cards. Bratislava National Run. Our Their introduction as an employee ID, entry key * The health package (company 40,000 EUR Soitron football team (Soitron and electronic signature of internal documents doctor, all-year private healthcare Reds) participated in the effectively eliminated the need for paper-based services) 10th annual of Telco Cup – administration of internal documents. beneficial indoor football tournament of the 68 * The sports package (variety of sport facilities) telecommunication and IT companies. Market
* The relaxation package (wide range of The need for continual education is addressed Relations with our clients, suppliers and other relaxation facilities and massages) by company’s own training and certification test business partners are guided and enforced by our center with internal instructors with more than a code of ethics also mentioned in this report. * The financial package (using of company cell decade-long tradition. It offers training from the phone for private purposes, contribution to most renowned technology firms such as Cisco, the 3rd pension pillar, internet subsidy, etc.) Microsoft, UNIX and Solaris. The overall complexity of education is achieved by offering further soft skills Also in 2013, we organized two traditional and languages training opportunities. events for kids – The Evening with Santa and
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06 FINANCE Financial Results
The 2013 year was the year of significant changes in and also legal form to European company - Soitron contribution, according to Slovak GAAP, there was Soitron. In recent years Soitron, a.s. has increased its Group SE. a goodwill depreciation in amount of 4 million EUR. activities also in foreign markets through its daughter Excluding the main impact - Goodwill depreciation, companies. At the same time Soitron, a.s. had been Soitron s.r.o. holds the primacy among the the Soitron’s before-tax profit reached 1.8 million EUR developing systems integration and outsourcing info-communication integrators and IT service and the after-tax profit was 2 million EUR. lines of business on the Slovak market. From the providers on the Slovak market and its turnover in managerial point of view, these two core activities 2013 was 59 million EUR. Revenues from service Investments into internal development as well as new were significantly different and required to be provision accounted for 83.7% of the turnover areas of technology continued and were related to divided into two companies. according to Slovak GAAP. Compared to the previous expanding the product portfolio. Due to the aforementioned reasons, the shareholders year, in which the revenues from service provision Soitron values stable supplier-consumer relationships decided to establish a holding structure, starting on accounted for 71.7% of the turnover, this constitutes and fulfills its obligations to state and other 1 January 2013. a significant increase. Here are two main reasons organizations regularly and without delay. causing this: first, an exceptional project, which The process was as follows: started in 2012, with two year duration and second, The financial situation of the company has remained • On 1 January 2013 - SOITRON, a.s. invested part change in projects accounting methodology in 2013. stable throughout the year and the company’s of SOITRON, a.s. into registered capital of the After elimination of these two impacts, revenue from domestic activities have been largely financed from SOITRON, s.r.o. (hereinafter called “Contribution of services represents 52% of the turnover. In terms of own resources. Financial stability and elimination of part of the company”). Contribution of part of the structure - outsourcing services, managed services, the exchange rate risk have been ensured through company included all departments of SOITRON, project delivery and technical support prevailed. hedging. a.s. except the Foreign Investment Management In 2013, the added value year-on-year dropped from Department. 16.7 million EUR to 12.2 million EUR. In 2013, turnover of Soitron Group was 108.95 • Following the Contribution of part of the company million EUR. Revenues for service provision in 2013 in accordance with Slovak Law, all rights and Soitron’s after-tax loss amounted to 2 million EUR. accounted for 37.7% of the company’s turnover. obligations of the SOITRON, a.s. arising from the The before-tax loss dropped to 2.1 million EUR. business relationships, passed to SOITRON, s.r.o. The main reason of the loss was the abovementioned In 2013, EBITDA of the SOITRON Group reached • After this process Soitron, a.s. changed its name Contribution of part of the company. Based on this 5.7 million EUR.
68 Selected Indicators SOITRON GROUP
2012 2013 Soitron Group achieved following Equity 20.4 51.17 results in the selected indicators Revenue from Sales of Goods 56.6 67.85 (in million EUR): Revenue from Sales of Own Products and Services 56.7 41.1 Total Sales Revenue 113.3 108.95
Operating Profit (Loss) 10.0 5.7
Profit Before Tax 9.4 5.1
Average Number of Employees 459 576
ROE - Return on Equity 36.9% 8.9%
Return on Sales 8.3% 4.7%
Gross Profit 27.8% 28.8%
69 Selected Indicators SOITRON (SK), SOITRON (CZ), DATANET SYSTEMS (RO), SEKOM (TR) and SOITRON (BG)
Soitron (SK), Soitron (CZ), Soitron Soitron Datanet Sekom Soitron (SK) (CZ) (RO) (TR) (BG) Datanet Systems (RO), Total Sales Revenue 59,007.98 3,922.42 17,039.32 28,441.04 540.42 Sekom (TR) and Soitron Revenue from Sales of Own Goods and Services 49,362.84 3,197.94 5,763.93 3,043.81 540.42 (BG) achieved following Revenue from Sales of Goods 9,645.14 724.49 11,275.39 25,397.23 0 results in the selected Gross Profit 15,573.13 1,798.99 7,763.62 5,649.68 540.42 indicators EBIT 1,829.69* -900.97 1,922.54 2,315.90 21.25 (in thousand EUR): Number of Employees 341 70 48 72 45
*excluding goodwill depreciation 70
07 CONTACTS Contacts
Headquarters: Subsidiaries
Bratislava Bratislava Bucharest Sofia
Soitron Group, a.s. SOITRON, s.r.o. DATANET SYSTEMS, s.r.l. SOITRON, EOOD Plynárenská 5 Plynárenská 5 Splaiul Independenţei nr. 179 District Vazrazhdane 829 75 Bratislava 25 829 75 Bratislava 25 Corp B, Sector 5 Todor Alexandrov Blvd. No 28 Slovakia Slovakia 050099 Bucuresti 1303 Sofia Romania Bulgaria Tel.: +421 2 5822 4111 Tel.: +421 2 5822 4111 E-mail: [email protected] E-mail: [email protected] Tel.: +40 21 317 87 87 Tel.: + 359 2 41419 04 www.soitron.com www.soitron.sk E-mail: [email protected] www.datanets.ro Prague Ankara SOITRON, s.r.o. Pekařská 628/14 SEKOM A.S. 155 00 Praha 5 Ankara Ticaret Merkezi-A Blok, Kat:15 Czech Republic 06520 Çankaya-Ankara Turkey Tel.: +420 266 199 911 E-mail: [email protected] Tel.: +90 312 468 23 73 www.soitron.cz E-mail: [email protected] www.sekom.com.tr
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