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About the Contributors

Murray E. Jennex is an Associate Professor at San Diego State University, Editor-in-Chief of the International Journal of Knowledge Management, Editor-in-Chief of IGI Global book series, Co-Editor in Chief of the International Journal of Information Systems for Crisis Response and Management, and President of the Foundation for Knowledge Management (LLC). Dr. Jennex specializes in knowledge management, system analysis and design, IS security, e-commerce, and organizational effectiveness. Dr. Jennex serves as the Knowledge Management Systems Track Co-Chair at the Hawaii International Conference on System Sciences. He is the author of over 100 journal articles, book chapters, and confer- ence proceedings on knowledge management, end user computing, international information systems, organizational memory systems, ecommerce, security, and software outsourcing. He holds a BA in Chemistry and Physics from William Jewell College, a MBA and a MS in Software Engineering from National University, and a MS in Telecommunications Management and PhD in Information Systems from the Claremont Graduate University. Dr. Jennex is also a registered Professional Mechanical Engi- neer in the state of California and a Certified Information Systems Security Professional (CISSP).

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Hayward Andres is an Associate Professor of Management Information Systems in the Department of Management at North Carolina A&T State University. He earned his Ph.D. in Management Information Systems at Florida State University. His current research focuses on virtual teams, technology-mediated collaboration, human-computer interaction, organizational computing, and project management. His research has been published in Journal of Management Information Systems, the Information Resources Management Journal, Journal of Information Systems Education, Journal of Organizational and End User Computing, International Journal of E-Collaboration, Team Performance Management, and the Journal of Educational Technology Systems.

Hind Benbya is Associate Professor of Information Technology Management at GSCM- Montpellier Business School, France. Her research consists in developing frameworks and tools for implementing and evaluating complex IT systems (i.e., Knowledge Management Systems, Internal Knowledge Markets and Co-Creation Communities). Her publications appeared or are forthcoming in journals such as MIT Sloan Management Review, Information Technology and People, Communications of the AIS, Journal of Information Technology, among others. She has published two books: Knowledge Management Systems Implementation: Lessons from the Silicon Valley and Successful OSS Project Design and Implementation. About the Contributors

Ettore Bolisani has a degree in Electronic Engineering (“”) and a Ph.D. in Innovation Studies from the University of Padua. He was post-doc researcher at the University of Padua, EU TMR “Marie Curie” research at PREST (University of Manchester), researcher at the University of Trieste and later at the University of Padua. Currently he is Associate Professor at the Faculty of Engineering of the University of Padua. His research centers on the analysis of ICT applications in business, with an emphasis on Knowledge Management and Electronic Commerce. He has participated in various research projects funded by the European Union, by Italian Institutions, and private organizations. He was Chair of the 10th European Conference on Knowledge Management (University of Padua - 2009) and Editor of “Building the Knowledge Society on the Internet. Sharing and Exchanging Knowledge in Networked Environment” – IGI Global (2008).

Ana Regina Cavalcanti da Rocha is an Associate Professor at the Federal University of Rio de Janeiro, Graduate School of Engineering, Computer Science Department and Technical Coordinator of the Brazilian Reference Model for Software Process Improvement. She has a Bachelor of Mathematics from the Federal University of Rio de Janeiro and a Masters and PhD in Computer Science from Catholic University of Rio de Janeiro. She coordinated projects for the Brazilian Navy, Brazilian Air Force, the Electoral Brazilian Tribunal, Brazilian Petroleum Company, and Brazilian National Bank for Develop- ment and others. She has been the advisor of 22 Doctor of Science Thesis. She was also the advisor of 90 Master Thesis. She has published 7 books, 4 book chapters, 18 papers in Journals and almost 300 papers in International and Brazilian conferences.

Deepak Chawla is Professor of Quantitative Techniques and Marketing Research at International Management Institute, New Delhi, . He has over three decades of teaching, research and consulting experience. Before joining IMI, he has been consultant to the School of Management Studies, Indira Gandhi national Open University, Delhi; Senior Faculty Member, University of Calabar, Nigeria; and Faculty Member, Management Development Institute, Gurgaon. He has worked on a number of research and consulting projects both in India and abroad and extensively published research in refereed national and international journals. His areas of academic interest include business statistics, marketing research, business forecasting, applied econometrics, managerial economics and actuarial science.

Xiaodong Deng is an Associate Professor of Management Information Systems at Oakland Uni- versity. He received his Ph.D. in Manufacturing Management and Engineering from The University of Toledo. His research has appeared in Journal of Management Information Systems, Decision Sciences, Information and Management, Information Resources Management Journal, and Journal of Intelligent Manufacturing. His research interests are in post-implementation information technology learning, information systems benchmarking, and information technology acceptance and diffusion.

Thomas Diggelmann is currently studying electrical engineering at the University of Applied Sci- ences Rapperswil. Thomas Diggelmann is one of the co-founders of ai-one, a company where he is responsible for the implementation of the biologically inspired neural network theories which are based on the concepts of Manfred Hoffleisch. He is involved in various projects as a software engineer and also acts as a consultant to partner companies and customers. He is in charge of knowledge transfer and instructs other software architects and developers on the application of new solutions based on ai-one.

410 About the Contributors

William J. Doll is a Professor of MIS and Strategic Management at the University of Toledo. Dr. Doll holds a doctoral degree in Business Administration from Kent State University. He has published extensively on information system and manufacturing issues in academic and professional journals including Academy of Management Journal, Management Science, MIS Quarterly, Journal of Manage- ment Information Systems, Communications of the ACM, Decision Sciences, Journal of Operations Management, Information Systems Research, Omega, and Information & Management.

Scott Erickson is Professor of Marketing in the School of Business at Ithaca College, Ithaca, NY and is currently the Fulbright Visiting Research Chair at the Monieson Centre for the study of Knowledge- Based Enterprises at Queen’s University, ON. He holds a PhD from Lehigh University, Masters degrees from Thunderbird and SMU, and a BA from Haverford. He has published widely on intellectual property, intellectual capital, and competitive intelligence, including recent work in Industrial Marketing Manage- ment and the Electronic Journal of Knowledge Management.

Joe Felan is an associate professor of management at the University of Arkansas at Little Rock. He teaches operations management and quality management at both the undergraduate and graduate level. His research interests include labor flexibility and scheduling and service operations management. He has published in the Journal of Small Business Management, the International Journal of Production Research, and the Frontiers of Project Management Research. He has a Ph.D. from the University of South Carolina.

Anirban Ganguly is a Lecturer with the School of Systems and Enterprises at Stevens Institute of Technology. He obtained his PhD in Engineering Management from Stevens Institute of Technology in 2009. He also has a MS from Stevens in Technology Management and a MBA from the University of Calcutta, India. His major research interest comprises of innovation and technology management, enterprise agility, supply chain management, knowledge management and risk management. He has co- authored over 20 peer reviewed journal and conference proceedings, a workbook and two book chapters. He is one of the chapter authors for the Engineering Management Handbook published by the American Society of Engineering Management.

Sébastien George is an Associate Professor in the Department of Computer Science, INSA Lyon (National Institute of Applied Sciences, Engineering University in France). He is a member of the LIESP Research Laboratory (informatics and information systems for the enterprise and production systems). He received his Doctoral Thesis from the University of Maine in France in 2001. There he designed and developed an environment dedicated to distant project-based learning. Then he did a postdoctoral fellowship at the TeleUniversity of Quebec in . He joined INSA Lyon in 2002. His major fields of interest are computer supported collaborative learning, computer mediated communication, assistance to human tutoring in distance education and serious gaming.

Patricia Weigel Green is a Librarian and Information Literacy Consultant in the Library at Conestoga College. In this role she manages the Library’s Information Literacy initiatives, Collection Development and Audio Visual Services. She holds a Masters Degree in Library and Information Sciences from the University of Western Ontario.

411 About the Contributors

Yoshinori Hara is Head of Center for Research in Business Administration, Graduate School of Management, Kyoto University, Japan. Dr. Yoshinori Hara serves as professor, Graduate School of Management, Kyoto University, since April 2006, when the graduate school was established. His current research focus includes innovation management, service and design management, and open innovation with IT frameworks. Prior to joining Kyoto University, he held various research and key management positions at R&D organizations in NEC Corporation, for 13 years in Japan, and for 10 years in the Sili- con Valley, California, USA. He was responsible for conducting research and development on advanced ubiquitous computing including Web/Hypermedia systems, mobile & embedded systems, adaptive user interfaces, advanced information retrieval technologies, system security & reliable systems, etc. From 1990 to 1991, he was a Visiting Researcher at the Department of Computer Science, Stanford University. He received his B.E. and M.E. from University of Tokyo, and his Ph.D. from Kyoto University.

Michael Hertlein is research assistant at the Institute of Research on Information Systems (IRIS) of the EBS University of Business and Law in Wiesbaden, Germany. Previously, he was graduated in 2008 as a Magister Artium in sociology at the Philipps-Universität Marburg. His research focuses on strategic knowledge management, respectively collaborative service engineering, benchmarking and corporate culture. His publications have appeared in various scientific conference proceedings.

Manfred Hoffleisch is an inventor and head of R&D of the ai-one company (formerly semantic system), which he co-founded with Walter Diggelmann. The company is dedicated to the further devel- opment and commercial exploitation of one of his main inventions, the Hoffleisch Neuronal Network. Apart from that he is the creator of numerous other innovative solutions which are successively been implemented in the products of ai-one.

Himanshu Joshi is Senior Lecturer of Information Technology at International Management Insti- tute, New Delhi, India. He has over three years of experience in teaching and research, as well as six years of experience in IT industry. Prior to joining IMI, he worked with United Nations Development Programme (UNDP) and UNAIDS as a software consultant. His areas of interest include electronic busi- ness, enterprise resource planning, knowledge management, etc. He has published research in referred national and international journals and book chapters. Himanshu is currently pursuing in the area of Knowledge Management.

Moo Hong Kang is a visiting scholar at the University of Arkansas at Little Rock. His research interests include meta-heuristic algorithm, vehicle routing problem, and decision support systems. He has published in Lecture Notes in Artificial Intelligence, Advances in Soft Computing, and WSEAS Trans- actions on Information Science & Applications. He has received his Ph. D. from Dong-A University.

Sung-kwan Kim is an associate professor at the University of Arkansas at Little Rock. He teaches database management system and system development methodology at both the undergraduate and graduate level. His research interests include enterprise knowledge modeling and data modeling. He has published in the International Journal of Knowledge Management, Journal of Knowledge Management, Journal of Knowledge Management Practice, and Journal of the Society of E-business Studies. He has received his Ph. D. from the University of Nebraska at Lincoln.

412 About the Contributors

Konstantinos Kyprianos was born in Athens at 1979 and he received his bachelor diploma in Librari- anship and Information Technology from ATEI of Athens in 2002. He obtained his Masters degree in Informatics from the University of Piraeus in 2009. His main interest areas are semantic web, knowledge management and digital libraries and as well new technologies applied to library matters in general.

Élise Lavoué (Garrot) is an Associate Professor in Information Systems in the IAE Lyon, one of the most important French University centres for teaching and research in management. She is a member of the SICOMOR (Information Systems: Communication, Management and Organisation) Research Group, in the MAGELLAN Research Team. She received an Industrial Engineering degree in 2005 and a Doc- toral Thesis in Computer Science in 2008 from the INSA Lyon (National Institute of Applied Sciences, Engineering University), France. There she developed the TE-Cap environment to connect communi- ties of Practice of tutors in university. She joined the IAE Lyon in 2009. Her research interests include collaborative information systems, collective knowledge management and assistance to human tutoring.

Ho Geun Lee is Professor of School of Business at Yonsei University in Seoul, Korea. He received his Ph.D. in MIS from the University of Texas at Austin. His research area includes inter-organizational systems, e-commerce, ubiquitous networks, and IT productivity. He is currently serving as an Editor-in- Chief of Asia Pacific Journal of Information Systems. His articles appeared in a number of professional IS journals including Information Systems Research, Communications of the ACM, Journal of Manage- ment Information Systems, Information & Management, International Journal of Electronic Commerce, Information Systems Journal, International Journal of Electronic Markets, Information Systems Frontier, Journal of Organizational Computing and Electronic Commerce, and Decision Support Systems.

Sanghoon Lee is a Senior Researcher of the Korea Institute of Procurement. He earned a PhD in Business Administration (Information Systems) from Yonsei University in Korea. He was a postdoctoral research scholar at the Moore School of Business at University of South Carolina. His current research interests include e-Business, mobile service, and the information privacy/security. He has published articles in Journal of AIS, Asian Pacific Journal of Information Systems, Information Systems Review and other academic journals.

Edith Maier has a background in applied linguistics, social anthropology and information science. She received her MSc from University College in London and her PhD from the University of Vienna. Her thesis was about computer-mediated intercultural information and communication. Her research activities focus on the interface and interaction between information technology and human beings, tak- ing into account intercultural issues, in particular. She has published in the fields of eHealth, Web-based training, eGovernment and usability engineering. Before joining academia she worked as a consultant for NGOs like MSF, ministries, public bodies and telecom companies. She has been involved in many EU projects as a coordinator, participant, evaluator and reviewer.

Mo Mansouri holds a B.S. from Sharif University of Technology and a M.S. from University of Tehran both in Industrial Engineering and a D.Sc. from George Washington University in Engineering Management and Systems Engineering. He is currently an Assistant Professor at the School of Systems

413 About the Contributors

and Enterprises at Stevens Institute of Technology. His independent field of research is on applications of governance in extended enterprise systems and enterprise networks. He is also conducting research on resilience of ports, maritime transportation and infrastructure systems.

Zbigniew Mikolajuk is programme manager at Practical Action, UK. He has over 35 years of ex- perience in information technology and management of interdisciplinary development projects in more than 30 countries. He worked as associate professor at Warsaw School of Economics in Poland (1974- 1981) and adjunct professor at in Canada (1996-1999). He held research positions in industry working for Shell-Nigeria, and Phillips, Gandalf, and Rockwood Informatics in Canada. His experience in development sector includes senior positions at IDRC, Canada (1993-2001),and ICIMOD, Nepal (2003-2006). His current research interests include knowledge management, Web-based and mul- timedia applications, decision support systems, and artificial intelligence. He is author and co-author of 5 books and over 40 articles. He was involved in global initiatives in ICT sector for development - infoDev and Global Knowledge Partnership of the World Bank, Bellanet International Secretariat, and ENRAP/ IFAD (Electronic Networking for Rural Asia/Pacific Projects).

Mariano Angel Montoni is Director and Co-Founder of ProMove – Business Intelligence Solutions, a consultancy organization in software development and process improvement. He is a member of the Technical Team of the Brazilian Reference Model for Software Process Improvement. He has a Bachelor of Computer Sciences from Federal University of Bahia and a Masters and PhD in Systems Engineering and Computing from Federal University of Rio de Janeiro. As a consultant, he provided process im- provement implementation and assessment services for more than 50 Brazilian software organizations. He has published 2 book chapters, 4 papers in Journals and more than 60 papers in International and Brazilian conferences.

Ali Mostashari is the Director of the Infrastructure Systems Program and the Director of Center for Complex Adaptive Socio-technological Systems (COMPASS) at Stevens Institute of Technology, where he also serves as an Associate Professor at the School of Systems and Enterprises. He received his Ph.D. in Engineering Systems/Technology, Management and Policy from MIT, a Master of Science in Civil Engineering/Transportation from MIT, a Master of Science in Technology and Policy from MIT, a Master of Science in Chemical Engineering/Biotechnology from the University of Nebraska and a in Chemical Engineering/Energy Systems from Sharif University of Technology. His research interests include complex socio-technological systems such as the cognitive/smart power grid, transportation and energy infrastructure systems and complex social/organizational systems. He has served as a Principal and co-Principal investigator on major research grants and is the author of 25 peer reviewed journal and conference papers and has authored or co-authored published and forthcom- ing books on Stakeholder-Assisted Modeling of Complex Socio-technical Systems, Science of Socio- technical Networks and Critical Infrastructure Resilience.

Shahnawaz Muhammed is Director of Academic Operations and Assistant Professor at the School of Business, the American University of Middle East, Kuwait. Dr. Muhammed teaches information systems and operations management courses in his current position. His research interests include knowledge management, knowledge representation, information systems for knowledge management

414 About the Contributors

and knowledge management in supply chains. He previously taught at Fayetteville State University, USA. He holds a B.Tech. in Mechanical Engineering from the University of Calicut, India and a Ph.D. in Manufacturing Management from the University of Toledo, USA. His prior work experience includes engineering design, software development and software testing. He is a Certified Supply Chain Profes- sional (CSCP) by APICS.

Farley S. Nobre is Professor with the School of Management of the Federal University of Parana, Brazil. His research interests include organizations, knowledge management systems, innovation and sustainability. He received his PhD at The University of Birmingham (UK) with thesis On Cognitive Machines in Organizations. He was Guest Researcher with the Institute of Organization Theory and the Artificial Intelligence Research Group of the Humboldt University of Berlin. He received the 1998 NEC Industrial Honor Prize for his contributions in the areas of innovation and quality. Dr. Nobre has authored international books, chapters and papers in journals and conferences worldwide.

Reimar Palte is provost and managing director at the private and independent Kuehne Logistics Uni- versity (KLU) in Hamburg. After his studies in business administration, economics, and social sciences, Reimar Palte began his professional career in 1997 as a consultant and manager at PricewaterhouseC- oopers (PwC) and Accenture. He switched to the EBS University of Business and Law in mid-2005 and implemented the university development department. In 2008, Reimar Palte was appointed chancellor and managing director there as well as chairman of the supervisory board for the EBS Executive Educa- tion GmbH. He holds a doctoral degree in information systems; his doctoral thesis focussed on the topic of integrated knowledge management in professional services firms.

Ioannis Papadakis was born in Athens in 1975, and he received his Bachelor diploma in Computer Science from the University of Piraeus, in 1997. He obtained his Ph.D. at the field of Digital Libraries in the same Department in 2003 with the topic: “Digital Libraries: Architectures, Security and Informa- tion Retrieval”. Since 2005, he has been working in the Department of Archives and Library Science at Ionian University. During the past few years his scientific interests include the areas of the semantic web and the web in general.

Quoc Trung Pham is a lecturer at School of Industrial Management of Hochiminh City (HCMC) University of Technology, Vietnam. Pham has been working in Department of Management Informa- tion System since April 2005. From 2004 to 2008, Pham was a visiting lecturer at several universities of Vietnam, such as: HCMC University of Foreign Language and Information Technology, HCMC National University, Lotus University. His current research focus includes information retrieval system, management information system, decision support system, knowledge management system, etc. He has published and spoken on topics in information technology and knowledge management. Pham has a B.S. in Mathematics-Informatics, M.S. in Information Technology of HCMC University of Natural Science, and is presently a doctoral candidate at Graduate School of Economics, Kyoto University.

Patrick Prévôt is a Professor in the Industrial Engineering Department, INSA Lyon in France. Gradu- ate Engineer, he has a doctorate in Science and is member of the LIESP Research Laboratory. He set up Industrial Engineering Department (Engineering University) in 1992, European Journal of Automation

415 About the Contributors

in 1996 and a Research Team about e-learning and serious games building in 1995. His major inter- est topics are: Serious game building, Author environment, Collaborative learning, Computer Human Interface, Cognitive psychology, Knowledge Management. He is author or co-author of fifteen serious games about Industrial Engineering.

Ulrich Reimer studied computer science and received his doctorate in 1987 at the Information Science Dept. of the University of Konstanz with a thesis on formal ontologies for natural language understand- ing. From 1987 to 1991 he was assistant professor at the University of Konstanz before becoming the head of the IT R&D group of Swiss Life in 1991. In his 10 years at Swiss Life he was responsible for research projects in the areas of Semantic Web, knowledge management, data mining and e-tutoring. Subsequently he joined an IT and consulting company where he was working on enriching web-based information systems with Semantic Web functionality. In 2005 he changed to his current position at the Institute of Information and Process Management at the University of Applied Sciences St. Gallen where he is responsible for applied R&D. His current research activities include semantic technologies, knowledge extraction from texts, knowledge management, and model-driven information systems.

Gerold Riempp is a full professor of information systems at the EBS University of Business and Law in Wiesbaden, Germany. He is research director of the Institute of Research on Information Sys- tems (IRIS) at EBS. His research focuses on strategic IT management, enterprise architecture, knowl- edge management, and customer relationship management. He has published two books with Springer Publishers and more than 80 articles in reputed journals (such as JMIS, JSIS, BISE) and conference proceedings (such as ICIS, ECIS). Riempp has several years of consulting experiences, amongst others at Horváth & Partners, Information Management Group, and PricewaterhouseCoopers. He was assistant professor at the University of St. Gallen, Switzerland, received a doctoral degree from the University of Paderborn, Germany, and graduated with a Diploma in Industrial Engineering from the Technical University of Darmstadt, Germany.

Helen Rothberg is a Professor of Strategic Management in the School of Management at Marist College. She holds a PhD and M.Phil from The City University Graduate Center, MBA from Baruch College, and a BS from Queens College. With Scott Erickson, she published the book From Knowledge to Intelligence: Creating Competitive Advantage in the Next Economy: Elsevier Butterworth-Heinemann, in 2005. Other publications include Competitive Intelligence Review, Competitive Intelligence Magazine, International Journal of Learning and Intellectual Capital, and Competitiveness Review. Helen’s research interests include shadow and intelligence teams, and the intersection between competitive intelligence and knowledge management. She is the principal consultant for HNR Associates, a network of knowledge focusing on strategic change, competitive intelligence and knowledge management challenges.

Enrico Scarso holds a degree in Electronic Engineering (“Laurea”) and a Ph.D. in Industrial In- novation from the University of Padua. He is Associate Professor of Engineering Management at the Department of Management and Engineering of the University of Padua (Italy). His current research interests are in the area of technology and knowledge management. He has published in several journals and presented many papers at international conferences. He has participated in various research projects

416 About the Contributors

funded by the European Union, Italian Institutions, and private organizations. He was Program Chair of the 10th European Conference on Knowledge Management. He is member of IAMOT (International Association for Management of Technology) and IEEE Technology Management Council.

Bongsik Shin is a Professor at the Department of Information and Decision Systems at the San Diego State University. He earned a Ph.D. from the University of Arizona. He conducts research in IT-driven business models, e-commerce, and research methodology. His work has been published in respected journals including MIS Quarterly, IEEE Transactions on Engineering Management, IEEE Transactions on Systems, Man, and Cybernetics, Journal of Association for Information Systems, Communications of the ACM, Journal of Management Information Systems, Information Systems Journal, Information & Management, Decision Support Systems, and Journal of Organizational Computing and Electronic Commerce.

Dave Smiderle is a full time faculty member in the School of Business and Hospitality at Conestoga College. Dave teaches in the area of Interpersonal Communications, Organizational Behaviour, Re- cruitment and Selection, and Change Management. Dave is also the Vice Chair of Conestoga College’s Research Ethics Board. Dave holds a Ph.D. in Industrial/Organizational Psychology from the University of Guelph, and runs a consulting practice called Scentre Educational Services Inc.

Stefan Smolnik is an assistant professor of information and knowledge management at the EBS University of Business and Law in Wiesbaden, Germany. He is research director of the Institute of Research on Information Systems (IRIS) at EBS. Stefan Smolnik holds a doctoral degree from Uni- versity of Paderborn/Germany. Before joining EBS, he worked as a research and teaching assistant at this university’s Groupware Competence Center. Stefan Smolnik has done research on the success and performance measurement of information and knowledge management systems, which has included several benchmarking studies. In addition, he is interested in the successful organizational implementa- tion of social media. His work has been published in well reputed international journals and conference proceedings such as the Journal of Strategic Information Systems (JSIS), the Business & Information Systems Engineering (BISE) journal, the International Journal of Knowledge Management (IJKM), the Business Process Management Journal (BPMJ), the Proceedings of the Annual International Confer- ence on Information Systems (ICIS), the Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS), and the Proceedings of the Annual European Conference on Information Systems (ECIS).

Stephan Streit studied computer science at the University of Jena. After graduating in 2007 he joined Synchronity, a company specialized in the field of business process engineering and workflow support applications, as a software developer. In 2008 he moved to Switzerland where he is currently a research assisant at the Institute of Information and Process Management at the University of Applied Sciences St. Gallen. He has been working on various national research projects that revolve around topics of workflow and collaboration support, meta-modeling and semantic search. His main areas of expertise are business process (meta-)modeling, information and process integration and service-oriented IT architectures.

417 About the Contributors

Varintorn Supyuenyong is currently Assistant Director of Knowledge Management Professional Center Asia in Bangkok, Thailand. She obtained her PhD from the Asian Institute of Technology. Her research interests lie in the areas of knowledge management, management of technology, project man- agement, and small and medium enterprises. Her research has been published in international journals and conference proceedings, such as Journal of Enterprise Information Management, Americas Confer- ence on Information Systems, The Portland International Center for Management of Engineering and Technology Conference, The European Conference on Management of Technology.

Fredric William Swierczek is currently Director of the Doctoral Program in Business at Thammasat Business School, Thammasat University in Bangkok Thailand. His area of interest is Asian Businesss, including Organizational Change and Learning. His research has been published in international journals, such as The Learning Organization, Journal of Enterprising Culture, Journal of Corporate Citizenship, Journal of Enterprising Culture, Leadership and Organizational Development, Technovation, The In- ternational Journal of Entrepreneurship and Innovation.

David S. Walker is Senior Teaching Fellow at the Business School of the University of Birming- ham. Previous to this he was Professor of Marketing, Head of the Marketing Department and Director of Business Research at Wolverhampton Business School. He commenced his academic career at Aston Business School where he completed his doctorate in marketing as a Foundation for Management Edu- cation Research Fellow. He has throughout his professional life founded and managed several extensive companies in the industrial cleaning and chemical industries, besides current appointments as an external examiner at the Chartered Institute of Marketing, Southampton Business School, Westminster Business School, Northampton Business School and Brighton Business School.

Suzanne Zyngier PhD is a member of Faculty in the School of Management, La Trobe University, . Her research centres on the governance of knowledge management strategies and has developed a framework for the effective, sustainable implementation of those strategies. The knowledge management governance framework structures and describes the roles and tasks involved at each point of governance: authorization, planning and development, and the implementation of such programs. Prior to appointment at La Trobe, Suzanne worked at both Monash and Swinburne Universities. Suzanne has written journal articles, technical reports, book chapters and regularly presents papers at international conferences and to industry. Suzanne has conducted her own business as a consultant to the professional, corporate and not-for profit as a knowledge management and information services analyst.

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