PTM 2016 to Host 67 Nations

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PTM 2016 to host 67 nations PATA Travel Mar t 2016, hosted by the Ministry of Tourism, Republic of Indonesia, with the support of the PATA Indonesia Chapter, will take place in Jakarta from September 7-9. Puangthip Chotipantawanon, Director – Events, PATA, says there are 10,000 business-matching appointments for the delegates.

AHANA GURUNG and Russia. For buyers, we a total of four speaker ses- travel and tourism business. sions and generate contracts have 257 companies from sions on topics by notable The Digital Hub provides on- for our delegates at the event. Where does the 55 countries. 30 per cent personalities from the tourism line, tech and digital market- Through our forums and PTM Q participation currently are attending PTM for the industry. We will be hosting ing companies the opportuni- Talks, we hope to impart in- stand at? very ﬁrst time. a PATA Travel Innovation Fo- ty to showcase their business, sightful knowledge and in- A total of 67 countries rum in partnership with Pho- and is an exciting addition to dustry updates. To show our are participating in this year’s Tell us about some cuswright and Connecting the Mart. support to the younger gen- PATA Travel Mar t. In ter ms of Q of the highlights that Travel, and a Blogger Forum eration, the half-day forum, sellers, PTM has registered participants can look for- in collaboration with the Pro- What is PTM 2016’s ul- PATA Youth Symposium will 237 companies from 35 coun- ward to. fessional Travel Bloggers As- Q timate agenda? allow students and young tries among which 33 per cent We will be conducting- sociation (PBTA). This year for Through the travel mart, professionals to engage with are new sellers and new par- more than 10,000 business- the ﬁrst time, we will also have we aim to promote the host industry professionals during ticipating destination/coun- matching appointments for a Digital Hub, an exhibition destination, Indonesia, to a plenary talks and roundtable tries like the State of Pales- our registered delegates. The platform dedicated to innova- global audience, provide a discussions on various topics Puangthip Chotipantawanon tine, Zimbabwe, Uzbekistan, two-day event will witness tive technology impacting the platform for business discus- relevant to the destination. Director – Events, PATA Turn great expectations into reality Ahead of the 32nd Annual Convention, the Indian Association of Tour Operators (IATO) is engaged in various initiatives for the well-being of its members and the trade. In a candid interview to TRAVTALK, Pronab Sarkar, President, IATO, shares the association’s plans.

“We hope that this will revolve the Secretary Tourism and the our members and IATO is of MOT’s Investors’ Summit as SAMAPTI DAS around all the points that we Joint Secretary Tourism. also hosting the post confer- well as the Global Travel Mart ATO’s 32nd Annual Conven- are trying to highlight with the ence tours. These countries to be held from February 1-4, Ition will be held in Chen- government and the industry.” About the upcoming col- are emerging markets and I 2017. He informed that they nai from September 18-21. laboration with MOT, Sarkar am sure that we will generate have proposed the Ministry to Pronab Sarkar, President, Sarkar is hopeful that there said, “We are an active part extra business from them.” extend e-Tourist Visa (eTV) to IATO, revealed the theme will be participation not only of the BRICS Convention that 60 days instead of 30 days. as ‘Expectations and real- from South India but pan India. is happening in Khajuraho. IATO President said that Pronab Sarkar Contd. on page 29 President, IATO ity bridging the gap.’ He said, He conﬁrmed the presence of There will a B2B meeting with the association is also a part

TAAITALK Convention from Oct 14-16 The luxurious Emirates Palace in Abu Dhabi has been shortlisted as the venue for TAAI's 63rd convention which will focus on both inbound and outbound tourism.

TT BUREAU contracts for this right now and sengers from India who vis- Culture Authority (TCA Abu have blocked rooms and con- ited Dubai, it revealed that only Dhabi) that has assured its he Travel Agents Asso- vention space at the grandiose about ﬁve per cent visit Abu support to TAAI for this event. Tciation of India (TAAI) has Emirates Palace,” he says. Dhabi, which is quite shock- Speaking about the conven- ﬁnally frozen on the venue ing. One prime reason is the tion, Kumar says that it will and dates for its 63rd Annual The Managing Commit- inadequate awareness on be rich in content as well as Convention & Exhibition, also tee that had met in Mumbai the growing strengths of Abu experience for the delegates. known as the Indian Travel The content will focus on the Congress. Abu Dhabi's luxuri- importance of a fast changing ous Emirates Palace has been We will focus on both ‘today’ and the urgent need for shortlisted as an important members to rise beyond the venue. Sunil Kumar, Presi- inbound as well as outbound. routine. According to Kumar, dent, TAAI, reveals, “We have We have blocked rooms this convention is designed to decided on Abu Dhabi as the be a limited edition one. The destination for our next conven- and convention space at the exhibition – Indian Travel Con- tion that will be held from Octo- Emirates Palace. gress – will offer exhibitors and ber 14-16, 2016. We are in the vendors from the region an op- process of blocking air seats Sunil Kumar portunity to connect with the now. It is one of the strongest President, TAAI Indian outbound industry. TAAI destinations in the Middle East will also promote ‘Inbound into region and also an easy place India’ as an important topic at to reach from India. on August 16 to discuss this Dhabi, particularly in the areas the convention. is now working on the conven- of tourism and MICE,” he adds. “We want a strong con- tion theme, logistics and other The TAAI team has had meet- vention this year with a strong details. Kumar says that Abu ings with several airlines to of- Exclusive Affair focus, for our members as well Dhabi has grown into a “mas- fer delegates attractive airfares. TAAI's Convention this as our partners. We will focus terpiece” among cities of the year is designed to on both inbound as well as out- world. “When a survey was TAAI is associating with be a limited edition one bound. We are amidst signing done on 100 outbound pas- the Abu Dhabi Tourism & GUEST COLUMN Tourism sun shining in India The success of tourism should not be measured in terms of number of visitors VIEWPOINT but by the impression that our international guests leave with.

ith the global meltdown, from homestays, farm-stays to Indian can participate actively. for growth in inbound tour- Wall tourists are now look- star category spa’s hotels, re- If we take a look at the various ism. Hence, let us not measure Sustainability to ing to travel to India. Inbound sorts and places – accommo- aspects of tourism, we will see the success of tourism in terms tourism is a major generator dation for all budgets. With the that India has worked hard to of number of visitors but by the of foreign exchange income assistance of the government, bring the industry on par: impact we have on our interna- support tourism for our country. India has it all tourism circuits are being rede- tional guests. at par with global standards: signed to cater to international Economic growth: Tour- n September 27 we celebrate World adventure, MICE, beaches, tourist as per needs to today. ism is a multi-billion industry (The views expressed mountains, seas, lakes, rivers, in India and is sure to mature are solely of the author. OTourism Day. The event seeks to wildlife, heritage, yoga, World Today the members of faster than any other industry. The publication may or may “raise awareness among the international Heritage Sites, festivals and Travel Agents Association of not subscribe to the same.) community of the importance of tourism and fairs, Bollywood, and much, India (TAAI) promote tourism Infrastructure: This shall its social, cultural, political and economic much more… be it domestic, inbound, MICE, not only help in creating new medical, cultural, Bollywood, accommodations, roads, rail- value.” While on the topic of the importance With eTV the prospects etc. Their connect with the ways, but shall also impact the of tourism, what needs to be discussed, and for enhancement of tourism to state as well as Union Minis- affordability for every traveller. perhaps more emphatically, is the impact of India has grown multifold. The tries of Tourism and Civil Avia- it on natural resources and social systems. brand ‘Incredible India’ says it tion is ongoing. The inbound Education: UGC has all. We in India solemnly swear tourism market in India is grow- recently started degree pro- International tourist arrivals have increased and treat our tourist as Athithi ing, but we need to improve it. grams in tourism and hospi- from 527 million globally in 1995 to 1.1 Devo Bhava. India has moved out of being a tality. This shall enhance our billion in 2015. They are expected to reach third-world country and politi- GenNext to understand and 1.8 billion by 2030. With the exponential Many of our states are cally too, we are on the global take over the reins in tourism. larger and offer more experi- interactive consultative group increase in tourist arrivals, sustainability ences than some of the coun- everywhere. The government Social values: Foreign- tries. The diversity in India is so too understands the need and ers shall export the rich val- Jay Bhatia has to be at the top of our priority list. We Hon. National Treasurer need to understand that the very resources big that tourist needs to revisit potential of enhancing growth ues and cultures we have in & Chairman – Tourism Council, TAAI we promote through tourism are in danger of again and again. We have fa- through tourism. Tourism is India to their land which shall Board Member (Global Tourism cilities and accommodations the only industry where every further enhance our potential Council), UFTAA degradation and think long term. Let’s focus on the key areas and adapt accordingly to bring about a signiﬁcant change. Let sustainability be the mantra this World Tourism Day. India occupancy at 64% in H1 2016 Occupancy in India has touched 63.7 per cent at H1 2016 trumping H1 2015 and H1 Dial D for Digital 2014 which saw 61.4 per cent and 58.6 per cent occupancy, respectively.

ur phones have now become a window Occupancy Oto the world. Who would’ve thought that when Sir Alexander Graham Bell invented Hotel occupancy in H1 the ﬁrst telephone, the machine would be so 2016 trumped H1-14 and much more than just a device to say ‘hello’! H1-15 levels in all markets except Goa, which had higher And as our lives get more and more driven by occupancy in H1-14. the digital world, phones are now substituting Gurgaon, Kolkata, Kerala every other gadget at home. At such a robust and Hyderabad achieved 5 to 6 points YoY occupancy time when digital platforms have almost growth and Jaipur moved up taken over every other industry, tourism by +4.6 pts. players also need to rethink their working model and get connected, quite literally. They need to explore the full potential of the World Wide Web and make it a means to further revenue. India being a traditional RevPAR (`) RevPAR is positive across market is still very much dependent on brick all key markets, except and mortar companies, but we also need Ahmedabad – double digit growth for Hyderabad and digital footprint so that we are not trailing Goa; Kolkata, Jaipur, Gurgaon, behind other countries and that we cater to a Pune and Kerala were up by between 7.8% to 9%. Chennai wider client base. Going digital shortens the and Bengaluru waiting period and brings things on the fast

lane. The idea is to innovate in such a way H1-2016 H1-2015 H1-2014 that companies become more relevant to the Occupancy 63.7% 61.4% 58.6% current times and share their expertise on a RevPAR `3,671 `3,472 `3,352 wide range of topics.

Source: India Hotel Market Review – H1 2016 by Horwath HTL- India

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TT BUREAU is 12.36 per cent, which in- make use of the most open To simplify matters, a task- have requested our sugges- trains that link two important cludes direct and indirect con- economy.” The country also force of officials will also be tions to be included regarding destinations will have tourist he Incredible India Tour- tribution and has contributed ranks 130 this year for Ease formed from road, railways, the first batch of 50 air strips coaches which will be jointly Tism Investors’ Summit 6.3 per cent to India’s GDP of Doing Business, four plac- airlines and MOT to increase that will be upgraded.” funded,” he informs. 2016 (IITIS), to be held from in 2015. Foreign Tourist Arriv- es higher than last year. connectivity and access be- Sept 21-23, is the first of its als (FTAs) have been grow- tween the destinations. Along with the Ministry of With regards to roads, am- kind organised by the Min- ing at about 9 per cent this Core infrastructure revamp Railways, 24 railways stations ple work such as the addition istry of Tourism, along with year while domestic tourism Zutshi reveals that MOT While the new Civil Avia- will be renovated with state- of signs on national highways, the Confederation of Indian growing at 12 per cent. Never is also working hand in hand tion Policy addresses the of-the-art facilities along with are in pipeline. “We have creat- Industry (CII) and Tourism has the atmosphere been as with other ministries to tackle need for addition of more air- the addition of a glass coach ed a list of names that National Finance Corporation of India. positive for investment and and develop core infrastruc- ports and the revival of exist- on one sector that is looking Highway should target for the To be held in New Delhi, the we urge interested bodies to ture – road, rail, air and water. ing ones, Zutshi informs, “We at an Oct-Nov launch. “Five first instance of projects.” three-day event will gather state governments, global investors, hoteliers, tour and travel operators and the

Vinod Zutshi Secretary – Tourism Government of India

The state governments will make presentations encompassing all investible properties and there will also be a session on ‘Why Invest in India’

likes, and aims to fuel tourism investments around the country.

Agenda The much-awaited event will be held in the Make in India pattern with the exhibition being held over two days, reveals Zutshi. He adds, “The event will be hosting a lot of notable speakers to talk about India’s potential for investment. The state governments will make presentations encompassing all investible properties and there will also be a session on ‘Why Invest in India’.”

Furthermore, a selective panel will discuss what India means to them, along with a valedictory session titled ‘How to boost investment in the tourism sector.’

In preparation, MOT had organised roadshows in various countries all over the world to sensitise prospec- tive investors and draw them in. Zutshi states, “Tourism’s share in employment in this country, as per our record, 6 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 HOTELS

Accor to launch India’s 1st ibis A home away from home in NE Styles in Goa The search for authentic experiences and economical accommodation has drawn travellers to this September homestays in the culturally rich states of the North East, with Stayzilla clocking around 20 per cent of the total homestay bookings in the region. AccorHotels hotel brand will soon launch India’s first ibis Styles in Calangute, Goa AHANA GURUNG explains, is to be able to meet arrangements, are some this September. It is inviting the expectations of both the of the facilities that are the trade to experience the omestays are becoming a guest and the supplier. “The offered here. property from September Hfavoured accommodation secret here is to find a bal- 19-21, 2016. The room rates option as travellers seek an ance between not just the Easing regulations start from ` 5000. authentic experience and be- right home but also the right The Ministry of Tourism is come increasingly open to new person. Finding the right also working on easing rules to Located in the heart of things. As per a report by Holi- match over shared interests encourage people to offer their Calangute and 750 steps from dayIQ, the share of travellers can connect hosts and guests homes. Presently, homestays Tivai beach, ibis Styles is an choosing to stay in homestays to spend hours chatting over have to be licensed by the state has increased from under 10 Ankit Rastogi Lionel Nongkhlaw a simple meal!” government which needs to be per cent in 2013 to 18 per cent Vice President – Marketplaces Owner renewed annually or biannually. Stayzilla Pine Hall Homestay in 2015 and is slated to grow to Hit with domestic tourists Additionally, the property is ex- more than 20 per cent by the Lionel Nongkhlaw, pected to pay taxes at commer- end of this year. The secret here is We get a large owner of Pine Hall Homestay cial rates. The revised proposal WRÀQGDEDODQFH number of tourists based in Shillong, comments exempts homestays from such Integration that it is mostly domestic taxes, as well as electricity and North East India, in par- between not just mainly from West tourists who are frequent water charges, and initiates ticular, has turned out to be a the right home Bengal and Assam guests at the property. “We easier certification process. economy brand from the Ac- hotbed owing to the undersup- get a large number of tour- corHotels stable and will be the ply of accommodation options but also the right aged roughly be- ists mainly from neighbouring first in the country. The heart of in the region, especially in the person tween 30-50 years states like West Bengal and Culture Trail ibis Styles Goa Calangute is remote areas. Guests are giv- Assam aged roughly between Kurseong (Darjeeling): encapsulated in the statement en an opportunity to delve into 30-50 years,” he adds. Since See the process of tea ‘Happy Mood Makers’. From the culture and day-to-day ac- Ankit Rastogi, Vice periences and are eager to Pine Hall started operations production and be hosted pop, pep and personality to de- tivities of the locals, leaving an President – Marketplaces, learn about the culture of the three years ago, Nongkhlaw by tea-pluckers signer colours, multiple styles authentic and rich experience Stayzilla, informs, “Around land.” The homestays range has seen the demand grow Ziro (Arunachal Pradesh): and unique comfort at all-inclu- for the guests to cherish. The 20 per cent of the total book- between a reasonable `300 visibly especially during May- Stay with the Apatani sive rates, the hotel is designed alternate accommodation, in ings have been for home- to `7000, with an average July and October-December Tribes to elevate your mood with each turn, has also benefitted the stays based in the East and stay of about three nights. as more travellers seek a Mawlynnong (Shillong, aspect of its design, cultural locals by empowering many North East with the demand ‘home away from home’ ex- Meghalaya): Learn the integrations and gastronomy. with employment and encour- increasing as more travellers The key to delivering a perience. Home-cooked food, ways of the Khasi tribe ages ecotourism. seek out enriching travel ex- fulfilling experience, Rastogi complimentary breakfast and

8 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 QUICKBYTES GST has all ayes from hoteliers While states are still debating on the GST Bill, and many in the travel and tourism industry are wary of it, the hotel industry is already buoyant on it. The bigwigs from the hospitality industry speak to TRAVTALK on GST’s impact.

Eliminate tax on tax No pain, no gain Customer, biggest gainer NISHA VERMA & KANCHAN NATH I think it’s a great In the short term It will majorly have a move to have a single there could be a little positive impact on the A good move tax across the country. pain. However, in the industry. When industry This would mean that long term there is only gets a benefit, it stokes there will be no disparity gain. It means a lot more more manufacturing in taxes in Tamil Nadu transparency and clearer and activity, and hos- and Kashmir or Bhu- pricing. All the success- pitality is an automatic baneswar and Mumbai. ful economies in the gainer. Also, owing to It will also eliminate the world have GST. While I the variables and taxa- tax on tax, which we Ajay Bakaya think 18 per cent is quite tions in multiple states Executive Director Michel Koopman Rattan Keswani pass on to the consumer. Sarovar Hotels steep, but at the moment General Manager, Leela and multiple cities, the Deputy Managing However, the quantum all the Indian taxes to- Ambience, Gurgaon common tax would be a Director, Lemon Tree Hotel of GST and the level at which it is pegged will gether would be steeper great benefit for our cus- Company in itself have a major impact. Thus, anything than 18 per cent. Thus, in the long term, it’s a tomers. Thus, overall, it K.B. Kachru between 18-19 per cent is great, but if it goes great thing. would benefit us and our customers. It’s a great Chairman Emeritus above 20 per cent, it won’t be very positive. move and I hope it comes together quickly. & Principal Advisor, However, overall, it’s a fantastic move. Carlson Rezidor Hotel Time saver Group, South Asia Ease of doing business Life will just become Check the GST rate It’s really fantastic that I think GST is one of simpler with GST. Im- The effect of GST GST has finally happened. the best things that have agine there will be no will depend on the rate We will see positive side of happened in the country. calculation of a plethora announced by the gov- it, particularly for the rooms. I hope that the construc- of taxes to arrive at the ernment. If the rates However, in terms of res- tive tone prevalent in the gross figure. This would announced are more taurants, we are still await- country will get it done. be so much easier for than the current rates, ing certain clarifications. GST will make it easier our finance and opera- it will adversely affect While we don’t know which to do business in India. tions teams to deal with Rohan Sable the industry due to the way it will go, it would really The success of GST has billing and would avoid General Manager, Novotel Goa Resorts & Spa and additional burden it will be good for the industry and been proven so many short changing of guests. cause on the guests. times in many countries Rakesh Sarna It would just get a lot of Novotel Goa Shrem Hotel Saeid Heidari the country at large. Managing Director General Manager in the last 50 years. & CEO, Indian Hotels clarity and ultimately the JW Marriot Mumbai Sahar Company Limited guest will win. EXHIBITIONS Stage for medical tourism International India Medical Tourism Congress, being held in Hyderabad from Sept 3-4, will provide a platform for national and international players from wellness and medical tourism to discuss policies and transact business.

ANKITA SAXENA the organisation of such events to promote medical volved to be India’s first tourism industry in India,” Eand only platform for he adds. delegates from the health sector from across the globe The Congress in its third over the last three years, edition will focus upon vari- IIMTC will bring together ous factors ranging from the key stakeholders under one impact of the National Medi- umbrella to meet and greet, cal and Wellness Tourism discuss the policies and pro- Promotion Board on Indian cedures, legal framework, lat- medical tourism; challenges Dr. H.N. Garg est trends, competitors and President and the way forward; alter- stakeholders, medical tour SCCEM native therapies in India; business acumen etc. With a health insurance policies vision to help India become Around 100 where medical tourism can a preferred medical tour- be a solution to the increas- ism destination in the world, delegates from ing load on the organisations the Congress is organised profitability; medical service’s by International Indian Well- nearly 50 outsourcing to India; dental ness and Medical Tourism countries are tourism, emerging trends and Association (IIWMTA) and a host of other topics in this Society of Critical Care expected at segment of tourism. Emergency Medicine (SC- CEM), which aims to stream- the Congress The event’s hosted buyer line, promote, and propagate programme provides a preset ‘Brand India,’ in the arena of number of discounts in reg- medical tourism. everyone. Around 100 dele- istrations, accommodation gates from nearly 50 coun- and flights to medical travel Dr. H.N. Garg, Presi- tries are expected at the organisations, government dent, SCCEM, says, “Call- Congress.” Garg also points bodies, insurance agents and ing hosted buyers from dif- out that lack of awareness other qualified buyers. “Travel ferent countries on a single has been the basic problem agents can learn how to build platform to India to promote in medical tourism. Accord- business models from indus- medical tourism is a unique ing to him, because this try experts and partner with feature of the Congress. segment of tourism has medical providers, hotels, The platform will facilitate been relegated to the niche spas and wellness centers. a stage to show new tech- tourism segment, there is The conference also allows a nology in medical science, little support extended. “Our breeding ground for business hospitals and health centres suggestion is that govern- and knowledge sharing be- would be showcasing their ment should encourage and tween the key stakeholders technologies and facilities to give all possible support to of the industry,” says Garg. Over 140 nations expected at JATA Tourism Expo Japan Tokyo is set to host this year’s JATA Tourism Expo Japan from September 22-25 that will bring over 140 countries together.

TT BUREAU many tourism-related indus- exclusive Business Meeting tries will get an opportunity will enable domestic over- he last edition of JATA to build or grow business and seas suppliers to meet with TTourism Expo Japan at- directly interact with the gen- travel agencies and as part tracted a total of 173,602 of the four-day event, the visitors and represented over Visit Japan Travel and MICE 1,000 businesses and organ- Mart, an inbound business izations from 141 countries talk session, is slated to and regions. This year, JATA take place from September aims to be bigger and better 21 to 23. The last two days with increased scale, more have been dedicated for substance and improved eral public to attract more B2C interactions. brand value. tourists to the destination. Finally, the Commenda- The Tourism EXPO con- Through the Internation- tion Program will recognise sists of four main programs al Tourism Forum, experts outstanding travel products this year. The Travel Show- will give insights to the latest and companies, organiza- case with exhibitors from over travel trends and discuss is- tions, and individuals that 140 countries and regions, all sues pertaining to the travel contribute to the growth 47 prefectures in Japan and industry. What’s more, the of tourism. 10 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 NTO Visa power to destination weddings With a steady rise in Indian destination weddings, many tourism boards are trying to attract agents for this lucrative market by offering a range of incentives from assistance in visa procedures to wedding planning at the venue.

ANKITA SAXENA popularity for this segment Karoo,” says Hanneli four nights five days and the and wedding professionals port, provision of destina- of travel, offering varieties of Slabber, Country Manager- average size of the group in France from florists and tion collateral, site inspec- n Thailand, over 300 Indian stunning locations for Indian India, South African Tourism. is 250-280 guests though chefs to entertainers, DMCs, tion, familiarisation trips, pre Iweddings were held during transfer companies as well and post-wedding tours and 2015 and nearly 180 Indian as caterers, decorators and venue selection assistance,” weddings have taken place in a slew of allied profession- she says. the first half of 2016, informed als. Moreover our counsel is Soraya Homchuen, Director, sought to hand pick signature TAT however does not Tourism Authority of Thai- venues for different functions assist with the visas. “We land-Mumbai Office. “There and events as well as unu- take a large number of wed- are many new locations to tie sual travel experiences and ding planners to Thailand the knot at apart from Bang- locales in France for those every year and work closely kok and Phuket like Chiang who want to extend their with the community so that Mai, Hua Hin, Krabi, Rayong stay pre or post the celebra- they have the expertise to and Trang, which are open- tions sojourning in France,” plan weddings. We now offer ing up for Indian weddings,” says Munshaw. vintage cars or other kind of says Homcheun. Soraya Homchuen Sheetal Munshaw Hanneli Slabber chic vehicle such as deco- Director, Tourism Authority of Director-India Country Manager-India 7KDLODQG0XPEDL2IÀFH Atout France South African Tourism Slabber adds that South rated TukTuk, Tricycle or In France however, Indian African Tourism assists to Thai cultural performance at weddings is still a niche seg- make the visa facilitation the wedding. We also help ment but is catching up ac- weddings and honeymoon as Group Size and the group size varies from process simple and seam- the agents with suggestions cording to Sheetal Munshaw, well. “We see a lot of destina- Average Stay 150 guests to 600 guests in less. “The Consulate and on suppliers etc. if needed,” Director-India, Atout France. tion weddings going to Cape In France, the average some cases. High Commission treat says Homchuen. “The most-sought after loca- Town and the Garden Route. group size is approximately every group visa applications include Paris and cities There are a variety of options over 100-200 guests and NTO Assistance tion individually. We can as- She also suggests that in the French Riviera, Cannes available like a Bush Wed- choice of hotel category is Atout France works in sist by facilitating a meeting the wedding planners should and Monaco. We are also ding or wedding at wildlife five-star and mostly iconic close association with the with the consular staff know about the custom for- currently preparing for some destinations like the Kruger properties. In South Africa, French Embassy and the prior to applications so malities and process and forthcoming weddings and National Park or the game the bigger weddings typically French Consulates pan India that they can work out the have a Thai counterpart or believe that France will find lodges at Eastern Cape; and host between 200-800 guests to facilitate visas for closed most seamless way of com- shipping management to favour as a popular overseas Vineyard Wedding in wine while intimate wedding par- groups alongside the travel pleting the required pro- assist in case of big amount destination for upscale Indian estates of Stellenbosch, ties in up-market venues usu- agents involved. “We play a cedures. We offer support and value of the accessories weddings," says Munshaw. Franschhoek, Somer- ally feature 80 pax and less. proactive role in facilitation at various levels including being taken into Thailand to South Africa is also gaining set West and the Klein In Thailand average stay is of interaction between travel provision of letters of sup- avoid problems. NEWS Travstarz enters Mauritius Travstarz Global Group continues its growth spree after India and Thailand offices with the opening of its DMC office in Mauritius.

TT BUREAU

ucheta Nagpal, Direc- Stor & CEO, Travstarz, announced this at their maiden participation at the 5 city Mau- ritius Tourism roadshow with MTPA that started with Mum- bai followed by Ahmedabad, Delhi, Bengaluru and Chennai till August 27, 2016 along with Sucheta Nagpal Pankaj Nagpal their Mauritius Director. Director & CEO Managing Director Travstarz Travstarz Global Group

“As we look to spread our wings further, we are says, “We have had a strong products for a beautiful des- always looking for strategic presence in Mauritius for the tination like Mauritius which partnerships and acquisi- past several years with our according to me needs to be tions with established local own fleet of Vehicles, Perma- positioned better to utilise its DMCs across the world to nent Airport Representatives full potential. The destination bring them under the Travs- and almost all major contract- can be much better sold to tarz banner. Travstarz Mau- ed hotels and we are very the young and experimental ritius is another step in the glad to be a part of Travstarz traveller of today provided direction. The Mauritius office Global Group now, which in they are well educated on will not only be an inbound recent years has been the the destination by travel pro- DMC for Mauritius but will fastest growing Travel Whole- fessional like us and we will also look after the Sales & saler & DMC in India.” work strongly in that direc- Marketing of our online portal tion. With this office we also www.travelrezonline.com for “We are of course look- aim to tap the African mar- Mauritius and other African ing at growing our numbers kets for our online portal, the Markets,” Nagpal added. for Mauritius with the setting upgraded version for which up of our own office there but will be launched very soon,” Fardeen Ebrahimsaib, I personally wish to develop says Pankaj Nagpal, MD, Director, Travstarz Mauritius, some unique and innovative Travstarz Global Group. Leveraging film tourism In an attempt to develop and promote film tourism in India, PHD Chamber of Commerce and Industry is organising a conference on film tourism on September 16.

have great potential to be the TT BUREAU next hotspot tourism destina- he conference will show- tion. The conference is an Tcase the tourism potential excellent opportunity to ex- of India as a destination for plore new ways to actively film tourism and also encour- penetrate in this segment and age Indian as well as foreign attract more tourists from the film makers to shoot at Indian new emerging markets as destinations. “Film tourism well as discuss actions aimed is a growing phenomenon to promote India as one of worldwide fueled by both the Yogesh Srivastav the favourable and upcom- Director, PHD Chamber of growth of the entertainment Commerce and Industry ing film tourism destination,” industry and the increase in says Srivastav. international travel. The objective of organising this con- This segment is rapidly He further informed that ference is to create a platform gaining popularity in a good number of states are to bring together all relevant expected to be on board for stakeholders with diverse ,QGLDZLWK,QGLDQÀOPV the programme to promote experience to put forward dif- their respective states as an ferent perspectives and bring reaching out to differ- upcoming and viable film tour- to light the different innova- ent untapped locations ism destination. Many embas- tive ideas to promote this sies have also shown interest segment of tourism,” says across the country which would be sharing the Yogesh Srivastav, Director, best practices implemented in PHD Chamber of Commerce their country to promote film and Industry. tourism destinations on the tourism as a niche sector. global map. Srivastav stresses on the importance of this Film tourism in India is at Take Away segment of tourism and a nascent stage which is ex- Discussion on policies hopes the Ministry of Tour- pected to grow in the coming with government ism and Ministry of Infor- years. “This segment is rap- leaders mation and Broadcasting, idly gaining popularity in India B2B and professional Government of India, will with Indian films reaching out networking jointly promote India as to different untapped loca- Investment opportunities one of the prominent film tions across the country which 12 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 QUICKBYTES Awards augment efforts to innovate The National Tourism Awards 2014-15 recognised key players from the travel and tourism industry who have shaped this sector to what it is today. TRAVTALK finds out how this recognition helps the awardees in their endeavour to better the industry and their plans for its future growth.

Best Standalone Best Inbound Tour Operator/Travel Agent, Best Domestic Tour Operator: promoting and selling st TT BUREAU Convention Centre Cat III: 2nd prize tourism products of Rest of India- 1 prize

HICC has played a leading role The reason behind winning the It is a very humbling feeling to in establishing Hyderabad in the glo- National Award is our continuous have been recognised for our work bal MICE market alongside Novotel effort to provide quality services to in promoting India as a top tourist Hyderabad Convention Centre. We our clients. The value added qual- destination and this can only moti- were the ﬁrst to recognise the vast ity services increased our business, vate us to work harder and attract potential of this segment and set resulting in more foreign exchange more travellers to explore the nation up facilities that matched leading into the country and we have been and its wonderful and diverse tourist international convention centres. trying to get into different countries experiences with us. The combination of state-of- the- to increase our base. Niche mar- art infrastructure and world class keting as per the demand of each Ravinder Kumar Sharat Dhall services provided by us has made Neil Paterson country or region in any country will Director President General Manager, Novotel be our focus which will enable us to Indian Legends Holidays Yatra.com HICC a deserving winner for the na- Hyderabad Convention tional tourism award. This recogni- Centre and HICC be more focused and creative. We tion will further augment our efforts have to be more creative in showcasing and making India to market Hyderabad to the world, and bring the world an interesting, safe and 365 days destination and for that to this glorious city. we need to have a two year marketing plan which should be further divided into a fortnightly mode. Best Heritage City

Best Inbound Tour Operator/Travel Agent, Cat I: 2nd prize It is a great thing that the Cen- tral Government is encouraging the We are delighted and immensely Best Inbound Tour Operator/Travel Agent, Cat II: 3rd prize efforts of the state and the private honoured to have won the prestig- sector in tourism and this is cer- ious Award. We are grateful to the tainly an encouragement for us. Ministry of Tourism for this recogni- It is a matter of pride that we are We have a perfectly cosmopolitan tion of our efforts. Our accomplish- the recipients of a National Award atmosphere, an illustrious heritage ment is no mean feat, but certainly and it is a great achievement for the and a conﬂuence of cultures. With well deserved – it stands testament whole team. This only encourages the variety of tourism products in to our team’s hard work and un- us to do better and enhance our the state, we are very conﬁdent that stinting commitment to making Le services and contribution a notch Dr. Christina Z Chongthu we will be able to attract a higher higher. This year we will continue Managing Director Passage the leading DMC in the Telangana State Tourism footfall this year. Mario Habig travel and tourism industry in India. to improvise and come up Development Corporation Managing Director The launch of our new brand iden- with newer ways for more Le Passage to India Tours & Travels tity and a new positioning statement unforgettable experiences. for the company reinforces our Homa Mistry &KLHI([HFXWLYH2IÀFHU enduring philosophy by creating new ways of enhanced Trail Blazer Tours customer engagement.

Best Inbound Tour Operator/Travel Agent, Cat III: 3rd prize We have won this award because Best Adventure Tour Operator of our consistent efforts and regular product innovations. We have invest- This award is indeed a great honour for team Active India. It is dedicated to their hard work, dedi- ed a lot in training our manpower cation and commitment to quality and service standards that is the secret of Active India's success, and enhancing their destination recognition and accolades. Adventure being a central element of our products however is a depar- knowledge. Our innovative instinct ture from the traditional deﬁnitions which mostly concern with hard and challenging treks, climbing has always prompted us to open expeditions etc. We operate in the areas where normal tourists don’t go enabling us to generate up new destinations and routes for employment for the local people who live in the remote of remotest places. We will continue to market regular travellers. We have already its products across these emerging destinations and support and participate in the ongoing and new started promoting and operating initiatives by our government and/or fraternity. Sunirmol Ghosh trips to Northeast India and use the Director, Indo Asia border crossing at Moreh to travel to Leisure Services Ravi Tickoo Myanmar which will also open up the Managing Director possibility of tourists from SAARC countries to come and Active India Holidays visit India. NTO SEPTEMBER 1ST FORTNIGHT ISSUE 2016 TRAVTALK 13 100,000 Indians by 2017 More funds for India market Encouraged by the growth it saw last year – a Indian visitors to South Australia have now crossed 20 per cent increase in Indian arrivals – the Mauritius the 10,000 mark, prompting the tourism board to Tourism Promotion Authority sets its goals for 2017. allocate a budget of close to `5cr for the market.

TT BUREAU cruise tourism. We currently HAZEL JAIN SATC is mainly target- n an effort to promote Mau- see around 5,000 arrivals for ith an aim to build aware- ing students and the VFR Iritius in India, the Mauritius MICE from India so we can Wness about the region segments followed by affluent Tourism Promotion Authority easily double and even treble and grow arrivals from India families, DINK couples and, (MTPA) recently organised a this number.” and corresponding spends of course, honeymooners. Ur- travel trade show in five cit- on their visits, the South monas adds, “We had a bit of ies enabling their suppliers to Revealing some impor- Australian Tourism Commis- a blip in numbers but that was meet and interact with local tant statistics, he added that sion (SATC) has earmarked because of the India-Pakistan buyers from these cities. The year 2014-15 saw growth of a budget of AUD 1 million or cricket match that saw a huge five-city roadshow started more than 11 per cent in the close to ` 5 crore for the India spike. But a quick scan of fig- from Mumbai on August 22 number of tourist arrivals, and market for 2016-2017. Dana ures over three years shows and reached Ahmedabad on Kevin Ramkaloan close to eight to nine per cent Urmonas, Regional Director, Dana Urmonas that we have been growing. Director Regional Director August 23, went on to New MTPA in terms of tourist earnings. Southeast Asia & India, SATC, Southeast Asia & India, SATC We recorded 10,000 Indians Delhi on August 25, Bengalu- Ramkaloan added, “Our to- says, “Previously, we had no visitors for the year ending ru on August 26 and finally tal international arrivals have budget for India. But this has March 2016 who spent close to to Chennai on August 27. We currently see seen a spurt too. We received been our first year of having Our main focus AU$18 million during their stay.” Wedding planners were also around 5,000 arrivals a total of 1.15 million tour- a significant one that we can remains Mumbai, With the announcement of the part of the buyer delegation. ists last year that grew to 1.2 spend on marketing activities.” three-year multiple-entry visa MPTA India will be looking to for MICE from India million, of which India repre- Delhi, Bengaluru and for Indians, the number of visi- target Tier I and Tier II cities. sents 1,72,000 tourists per Part of this will go towards tors to Australia is expected to so we can easily year. Last year we received co-op agreements with key Chennai. We want to go up significantly. Leading a 30-member double and even 72,000 tourists from India travel agents to ensure that be focused on major delegation from Mauritius was which translated to a 20 per South Australia is part of their Kevin Ramkaloan, Direc- treble this number cent increase in numbers. For itineraries. With July as its new markets for now as tor, MTPA, said, “The Indian the first half from January to Financial Year, SATC has just we are still new market is extremely important July 2016, we garnered a 12 been reviewing its agreements for Mauritius. We have, over help of MPTA India. We would per cent increase in figures. and has renewed partnerships Only for kangaroos the years, seen an increase like to see Mauritius move from In fact, just in July we saw a with Thomas Cook, Flight Shop Kangaroo Island is seven in tourist numbers from India. a hotel-based tourism industry 43 per cent increase in arriv- and Mercury Travels for B2C focus remains Mumbai, Delhi, times bigger than Mum- But recently, as of last year, to an attraction-based tour- als over the same period last market and Ottila for its B2B Bengaluru and Chennai. We bai, with a population of we have seen a 20 per cent ism industry. Apart from hon- year. So by 2017, we should market. “They are key to us as want to be focused on major increase, we hope to reach the eymooners, we are targeting be able to hit the 100,000- they hit smaller agents and this markets for now as we are still just 6,000 humans and 100,000 mark by 2017 with the the MICE segment as well as mark for Indian arrivals.” helps us spread out. Our main new,” she adds. 60,000 kangaroos. 14 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 DEBATE

Air India Express adds Breaking down Big Data more routes to Sharjah While Big Data helps to secure personalised services, predict country specific trends and price patterns, breach of privacy and hacking prevent it from realising its full potential. Air India Express will connect Sharjah with Chan- digarh and Tiruchirapalli (in Travel management company OTA Tamil Nadu) from September. The airline will introduce three non-stop flights per week each from Chandigarh (IXC) and Tiruchirapalli (TRZ), to add Sharjah International Airport, bringing the total number of its routes between Sharjah and Indian destinations up to seven. Raja Natesan Sharat Dhall CEO, Uniglobe Travel, (South Asia) President, Yatra Online Air India Express has been expanding its services to des- Its role in the travel industry tinations in the UAE, including Big Data can give you trends across the world and can also tell us where to Big Data not only empowers us to enhance efficiency at the business end but daily Mumbai-Dubai, Mumbai- invest time and resources so that we are not caught off guard when major also helps us provide a more personalised experience to visitors to the site. Sharjah, New Delhi-Dubai and changes occur. It can also help travel companies position their pitch and reveal We map a large number of data points for every user, enabling us to get real New Delhi-Abu Dhabi routes, country specific trends, industry specific growth, price patterns, demographic insights and helps us throw up highly personalised options for the user. Based which it added earlier this year. and psychographic profiles linked to buyer behaviour, airline and GDS trends, on the analytics and big data work, we are able to show recommendations that According to the airline, the public opinion and if we can analyse smartly, we can identify opportunities match the needs of different kinds of users. number of its weekly flights ahead of the others. between India and the UAE increased from 107 flights to 146 Pros and cons flights per week before the sum- There will be disadvantages for those who cannot use results that Big Data can There is certainly no shortage of competition in the OTA space in the market mer. Air India Express now flies provide so they may end up investing in the wrong technology or wrong skills in today and using big data functionality can become a key differentiator. All on- direct to Sharjah from Kochi, staff or even going after a geography that may not have scope. line agents have access to almost identical fare inventory and hence the one Kozhikode, Mumbai, New Delhi, that finds the right flight combination for a particular user is the one that is likely Thiruvananthapuram and Vara- to come out on top in this competitive battle. nasi. India is well connected to Sharjah, with Sharjah-head- Privacy Issue quartered Air Arabia operating Ethical guidelines and data security require regular attention and reinforce- flights between Sharjah and 13 One of the reasons why Big Data has not been a roaring success is the fear ment, and we have been uncompromising about this. At Yatra, data security Indian destinations. Jet Airways of privacy breach and unethical data sharing. In India, we do not have strong and customer privacy is key and we have a number of tools that ensure that operates direct daily flights on laws and regulations on data piracy, unethical data sharing, confidentiality etc there are no loopholes in this regard. Sharjah-Kochi and Sharjah- so the issue gets compounded. Mangaluru (IXE) routes.

INPUTS BY TT BUREAU

16 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 FAMILY ALBUM Sneak peek into Address Boulevard Dubai The Address Hotels and Resorts introduced its latest property — The Address Boulevard Dubai — to its trade partners during an evening of cocktails and dinner at The Leela Palace, New Delhi. Addressing the gathering was Abdulkarim Safwan, Director of Business Development, The Address Boulevard Dubai.

Delivering Sri Lankan luxury For Tamir Kobrin, General Manager, Anantara Peace Haven Tangalle Resort, the ﬁrst property of the brand is dedicated to offer a quintessential Sri Lankan experience.

NISHA VERMA momentum for us to come up commitment that the owners He informed that India in order to tap into the with something unique, which have made to ensure that we Anantara’s next property relationships and the oppor- hen we set out to concentrates on excellent serv- bring excellence and concen- — Anantara Kalutara will tunities that we have with the “Wlaunch the Anantara ice experience, coupled with trate on delivering service and open in Sri Lanka very soon. travel trade, and specially with brand in Sri Lanka, the idea spa and exceptional culinary develop local staff and talent. Also, he added that the DMCs which are doing was to bring a high-end inter- experiences,” says Kobrin. We believe that a brand like Indian market holds prime inbound and outbound in Sri national luxury resort in the Anantara sets the tone for any importance for them. Lanka. We want to offer the country for the ﬁrst time. The Sri Lanka is seeing a future brand that’s coming in. Anantara hospitality coupled Anantara brand is known, not sudden mushrooming of in- The property will be a stepping “India is one of our top with the Sri Lankan luxury ex- only to Indian, but international ternational brands including stone to set up standards of four markets. We have posi- perience to our guests, right travellers as well. Also, Sri Lan- ITC, Hyatt and Shangri-La, but excellence and quality, which tioned ourselves at the top from their welcome to the ka is one of the most popular Kobrin says there’s no com- everyone can follow and el- end of the market and we are various indigenous elements Tamir Kobrin General Manager destinations in the region today. petition. “It’s an investment of evate the overall standard of basically looking at FIT trav- we have woven from the des- Anantara Peace Haven Tangalle Resort According to me, it’s the right $100 million in the country, a hospitality on the island.” ellers. We did a roadshow in tination for them,” he said. OTOAITALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 TRAVTALK 17 Turkey educational Lego brick Taj Mahal at Dubai Parks tour postponed The Outbound Tour Operators Association of India (OTOAI) has decided to postpone its educational tour to Turkey in view of the unrest in the country.

TT BUREAU happening despite emer- to go, we could not take a gency,” he added. risk. It’s a beautiful country, ooking at the recent at- and we would like to promote Ltacks and unrest in Tur- However, he insisted tourism from India to Turkey. key, OTOAI has postponed that they are not cancelling We will re-assess the situa- its educational tour to the the trip, but will rework on tion and will take the call in To commemorate India’s 70th Independence Day, a model of Taj Mahal made out of Lego bricks was unveiled by Dubai Parks destination. The associa- the plan as and when it’s some time to see when we and Resorts at Legoland Dubai, one of the three integrated theme parks set to open on Oct 31. The model is made from tion had planned to take a safer to go. “While some can organise it again,” 280,741 Lego bricks and weighs more than 645 kilograms. While the real-life Taj Mahal took approximately 20 years to build, Legoland Dubai’s tribute was built in 2,019 hours using white Lego bricks with accents of gold, black and red throughout. members were still willing assured Sahni.

Guldeep Singh Sahni President OTOAI

Owing to the present situation in Turkey, we have decided to postpone the tour. There is an emergency in Turkey and we do not want to risk taking our members in such unsafe conditions

big delegation of its members for the tour where they were to meet B2B sellers and attend workshops for selling the destination. The tour was scheduled for the month of September. However, now the association has decided not to risk the safety of its members. Guldeep Singh Sahni, President, OTOAI, said, “Owing to the present situation in Turkey, we have decided to postpone the tour. There is an emergency in Turkey and we do not want to risk taking our members in such unsafe conditions.”

He said that the educational tour was aimed at promoting tourism to the country. “We planned the educational tour to Turkey to boost the number of Indians going into the country. However, the current situation is not favourable to visit the country, as attacks are still 18 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 NTO Philippines targets group VoA Oz blaze in Mumbai, Delhi The Department of Tourism, Philippines has set the Delegates from the two states of Australia were present ball rolling for group visas on arrival for the islands and in all their glory during the joint roadshow that show an continues to develop the India market further. overwhelming response from the trade in these two cities.

TT BUREAU HAZEL JAIN he Department of Tour- ourism and Events Tism, Philippines received TQueensland, along with overwhelming response for Tourism Victoria, recently its ‘Mumbai Business Mis- showcased its products to the sion’ that it conducted for its Indian travel trade in Mum- travel trade partners in the four bai and New Delhi in a bid to cities of Kolkata, Chennai, Ben- increase numbers as well as galuru and Mumbai. Leading length of stay and expendi- the 16-member delegation was ture by Indian tourists. While Director Verna C Queensland was present with Lim Mui Khim Celia Ho Buensuceso, Officer in 17 suppliers, Tourism Victoria Verna C Buensuceso Raymond Glen A. Agustin International Director (South & South East Regional Manager (South and South Asia), Tourism and Events Queensland East Asia), Tourism Victoria Charge (Market Development 'LUHFWRU2IÀFHULQ&KDUJH &KLHI7RXULVP2SHUDWLRQ2IÀFHU 0DUNHW was leading a delegation of 14 Group), DOT Philippines. She (Market Development Group) Development Group - Russia, India & the suppliers. The two states had DOT Philippines Middle East), DOT Philippines said, “We received more than chosen to travel to Mumbai will take off from Singapore at was present along with some 100 agents and operators in and New Delhi after a success- 8.30 am so that they can meet new products like Yarra Valley each city. The Indian market them because they are first- metro cities, we are looking ful India Trade Mission 2016 in the Indian connections. and Philip Island. She said, “We has grown by 22 per cent since time travellers. So we are now at secondary cities like Nag- Chennai recently. saw 103,000 visitors from India last year and in January 2016 talking to the Bureau of Immi- pur, Chandigarh, Hyderabad, “In the last 12 months, we during FY March 2016 which we grew by 40 per cent. Our gration and the Department of Ahmedabad and Lucknow.” Lim Mui Khim, Interna- have seen arrivals in Cairns represents an increase of 9.5 2015-16 numbers show that Foreign Affairs about the pos- tional Director (South & South jump over 40 per cent. For per cent. We started at ITM close to 75,000 Indians visited sibility of having group visa on Raymond Glen A. East Asia), Tourism and Events the rest of Queensland it has with five operators and today us. We expect to see growth of arrival for MICE and leisure,” Agustin, Chief Tourism Opera- Queensland, said, “We had 90 shown double-digit increase. we are at 14. Due to our strong about 25 per cent this year. In- Buensuceso revealed. tion Officer (Market Develop- appointments in Chennai and The main cities remain Mum- VFR market, our number of dia is the 13th biggest market in ment Group - Russia, India & the that tells us how important In- bai, New Delhi and Bengaluru nights has increased with an the world for us right now.” Thirteen suppliers (five Middle East), DOT Philippines, dia is as a market. It has good with Chennai as a potential average length of 18 nights. tour operators, four hotels and added, “We are looking for length of stay with an average market,” Khim added. In fact, about 70 per cent of She added that the DOT four carriers) participated in more groups, MICE in particular of nine nights that includes 103,000 belong to the leisure is now trying to ease visa the roadshow. Outlining the but also weddings. Hotels can Cairns, Whitsunday Islands and ITM Chennai was also segment, which breaks into norms. “We have already insti- main consumer segments the now cater to Indians with food, Gold Coast.” She expects num- fruitful for Victoria with zero free pure holiday and VFR. Of this tuted the 14-day free visa for DOT is focusing on, she adds, horse-drawn carriages, flower bers to increase with the fourth appointment throughout the 70 per cent, 40 per cent are AJACSSUK visas. But since “We get a lot of MICE and lei- arrangements, etc. Shangri- Singapore-Cairns service that three days. Celia Ho, Regional pure holiday-makers and their we are targeting MICE market, sure traffic, which remains our La is popular with Indians SilkAir will launch from Novem- Manager (South and South average stay is about four to sometimes it’s not relevant for mainstay. Aside from the key for this reason.” ber 23 for the peak season. It East Asia), Tourism Victoria, six nights.”

20 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 FAMILY ALBUM IATO members explore Orchha Palace The Indian Association of Tour Operators (IATO) organised a Fam for its active members to Orchha Palace and Convention Centre from August 13-15. The members experienced the various facilities of the ﬁve-star property and even did sightseeing in and around the historical city of Orchha.

Instant Bookings online TripAdvisor's Instant Bookings helps travellers and trade partners to not only search for accommodation, attractions and restaurants but also book them online.

TT BUREAU functionality and feature on the website and application where ccording to Nikhil Ganju, travellers can now not only ACountry Manager-India, search for their travel needs TripAdvisor, the travel trade but also book it instantly after has been a big focus for Tri- looking at reviews and com- pAdvisor as per their business paring prices which have been model even though the con- sourced from more than 200 sumers form a large segment sites globally,” says Ganju. He of the clients but the fact that adds that this year the primary the trade also engages with Nikhil Ganju goal of the company is to edu- Country Manager-India the product is what makes it so TripAdvisor cate the vast clientele about popular. The trade and busi- the enhancements and avail- ness partners of TripAdvisor ability of instant bookings. consist of three segments — Earlier this year we hotels (which form the largest launched Instant Trends and most important partners); For TripAdvisor, FIT and attractions of all kinds listed on Bookings which is leisure segments are big TripAdvisor and restaurants. growth drivers whereas lux- DVLJQLÀFDQWO\QHZ ury is a fairly small segment. Benefits functionality and fea- Amongst the hotels, as price is Ganju says, “Given the a sensitive and deciding factor fact that TripAdvisor is world’s ture on the website for many travellers, the lower largest travel website and at- and mid-priced segment hotels tracts more than 320 million are enjoying maximum traction. visitors on a monthly basis, to add and improve services “Our endeavour is to provide it becomes an important and and value-add offers and also the best price in the market. An lucrative platform for the ho- made use of the free market- increasing shift to mobile book- tels to be listed.” He adds that ing tools just by registering ings has been seen. Earlier in hotels across the world have on the platform. destinations, bookings were also recognised the power popular for restaurants and of the platform, have been What’s New attractions but now the hotel deeply engaged for online “Earlier this year we bookings traffic is also shifting reputation on the portal, have launched Instant Bookings to in destination mobile book- used the customer reviews which is a significantly new ings,” add Ganju.

TECHNOLOGY SEPTEMBER 1ST FORTNIGHT ISSUE 2016 TRAVTALK 23 Tech the road to travel training German Tourism & AccorHotels Workshop The travel industry needs to adapt to new-age methods of training such as e-learning courses and webinars to increase training outcomes.

on the course content. This received an overwhelming the marketing mix. Speaking TT BUREAU helps its clients gauge the response that reflected their about the beneﬁts her portal he culture of skills en- level of engagement and inclination to learn about offers to clients, she says, “The Thancement exists among helps them choose the at- new destinations and prod- most important task is to iden- travel professionals but the tendees eligible for a lucky ucts. We constantly update tify a deserving candidate who travel industry does not have draw. Rawtani adds, “We are our data and keep a track of is eligible for a Fam trip or a enough avenues to reach out trying to reach out to more industry movements.” gift voucher rather than leaving to. The dependency is mainly and more agents by par- it to a lucky draw. The on roadshows which happen ticipating in roadshows and Online training pro- reports we provide clients once or twice a year and does regular email campaigns. In gramme, she says, is eco- capture attendee movements not guarantee invitation. Online early 2016, we were invited nomical when compared with such as attendance in terms 7KH *HUPDQ 1DWLRQDO 7RXULVW 2IÀFH ,QGLD DQG $FFRU+RWHOV UHFHQWO\ conducted sales workshops in Kochi and Bengaluru. The workshops saw trainings have a bigger shelf to participate in two road- a physical roadshow. However, of time spent, pass score, enthusiastic participation from the operators in both cities aimed at promot- life – 90 days at its minimum. shows (IITT and OTM) and she adds that a physical road- number of attempts, and ing Destination Germany and AccorHotels' portfolio across the country. TravelGyaan.com offers free deliver offline training. We show is equally important in attendee details.” product and destination training to the travel trade through e- learning courses and webinars. Nikita Rawtani, Co-founder,

Nikita Rawtani Co-founder TravelGyaan.com We reach out to tourism boards, cruise liners, hotels, attractions and others to conduct the courses on our platform

TravelGyaan.com, says, “Through this medium, travel professionals can learn at their own time and pace to upgrade their skill sets. We reach out to stakeholders such as tourism boards, cruise liners, hotels, attractions and other travel products to conduct the courses on our platform.”

TravelGyaan claims to be user-friendly and has features such as online quiz, instant certification and also offers a chance to win prizes, Fam trips, vouchers, and invitation to attend exclusive tourism events. It also has a special feature where attendees can submit itineraries based

How to start The courses are conducted and hosted by tourism boards, airlines, cruise companies, attractions, hotels and any other tourism products. Travel professionals can register on its website for free and start with the training courses hosted there 24 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 HOTELS Cox & Kings launches 30 hotels in 3 years in Lanka: HHLL Dubai guidebook Hospitality & Healthcare Lanka (HHLL) has opened its ﬁrst property in Sri Lanka and has an aggressive expansion plan in place to expand in the island nation.

TT BUREAU The brand has already centre with a team of doctors Riyaz further reveals that opened its ﬁrst Ayurvedic re- and therapists.” Purple Coot is they are planning to expand otel management com- treat — Purple Coot at Bol- targeted at wellness seekers the brand across the island Hpany Hospitality & Health- goda Lake, Sri Lanka. and those seeking Ayurvedic nation. “We are targeting to care Lanka (HHLL) is looking cure. Situated 10 kms away set up to 30 hotels in three at expansion in the Sri Lankan Talking about the prop- from Kalutara, the property years across Sri Lanka, and market. Riyaz UC, Chairman erty, he says, “It is a boutique offers an amalgamation of the locations would be Co- and MD, HHLL, says, “The wellness resort on the Bolgoda wellness and luxury. The lombo, Bentota, Kalutara, vision is to create a true local river and offers truly traditional wellness programmes also Hikkaduva, Kandy, Ella, Cox & Kings recently unveiled its travel guidebook in Mumbai titled brand of hotels and resorts in Sri Lankan style of design and include tailor-made diets as Nuwara Eliya, Negombo, ‘Dubai: An Experience’ which highlights explored and unexplored facets the wellness, leisure and busi- cuisines. The property boasts well as regular yoga and medi- Dambulla and Passikudah.” of Dubai that will appeal to the Indian travellers. ness segment.” a fully set Kerala Ayurveda tation sessions. India being the largest source market for Sri Lanka, Riyaz says that they would

Riyaz UC Chairman and MD HHLL

We are targeting to set up to 30 hotels in three years across Sri Lanka, and the locations would be Colombo, Bentota, Kalutara, Hikkaduva, Kandy, Ella, Nuwara Eliya, Negombo, Dambulla and Passikudah

mainly target leisure and corporate travellers. "In fact, we would launch exclusive airline packages in future as well. Our core strat- egy would be to engage with the travel trade to boost the sales of the property,” he asserts.

65 billion and counting 65 billion passengers KDYHÁRZQLQWKHSDVW 100 years since the 1st VFKHGXOHGÁLJKW to carry a paying passenger in 1914.

26 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 FAMILY ALBUM Philippines mixes fun with work The Department of Tourism (DOT), Philippines received overwhelming response during its four-city roadshow that commenced from Kolkata and travelled to Chennai, Bengaluru and ﬁnally to Mumbai. DOT Director, Verna Buensuceso, led a delegation of 16 members from the Philippines that included ofﬁcials from DOT Philippines, DMCs and hotels. Kolkata Chennai

28 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 NEWS AirAsia connects 3 cities A bit of Paris in Macao Announcing plans to expand its ﬂeet as well as route, AirAsia Representatives from Sands Resorts Cotai Strip India’s seventh A320 will connect Hyderabad with Bengaluru Macao introduced their latest property — The Parisian and Goa as well as Bengaluru with Guwahati on a daily basis. Macao, which will open mid-September this year.

Bookings for all the new has been extremely prom- mark of the property is a half- TT BUREAU TT BUREAU sectors have been opened ising and we continue to scale recreation of the famed irAsia India has an- for sale as of 17 August witness a growing demand uth Boston, Vice Presi- Eiffel Tower, with two observa- Anounced its fleet and 2016. Passengers can avail for air travel. AirAsia as a Rdent – Destination Mar- tion decks both on the seventh route expansion plan in its fares from as low as `1,499, group strongly believes in keting & Sales, Sands China, and 37th floor. It also has a hub, Bengaluru. The airline’s `2,499 and `5,499 for flights enhancing connectivity and said, “The Parisian Macao restaurant which sits around seventh A320, 180-seater from BLR – HYD, HYD – making air travel affordable will be the seventh hotel in 200 people as well. Also, every one-class aircraft will be op- GOI & BLR – GAU. Speak- to one & all. We’re thrilled our portfolio and the jewel night there will be a light show in the crown for Sands Re- at the Eiffel Tower at the Paris- sorts. It’s the dream of our ian Macao. There will also be chairman and is finally being a plethora of entertainment realised with this property, options at the property, as which is modelled on the city well as a number of family fa- of Paris in France. The Vene- cilities like Aqua World, the tian Macao is already very Ruth Boston outdoor pool deck featuring an popular in the Indian mar- Vice President – Destination Marketing adult pool as well as children’s & Sales, Sands China ket and we believe that the facilities. There are so many new property would emulate other things for kids, including the success.” We share a good the Qube Kingdom.”

Revealing the various relationship with Speaking on the expec- highlights of the property, she the agents in India tation from the travel trade, erational from September 22, ing about these plans, Amar to be connecting Hydera- said, “The Parisian Macao will she said, “We have been con- 2016. As a part of its contin- Abrol, CEO, AirAsia India, bad, yet another beautiful have 3000 guest rooms and and do a lot necting with the travel trade ued expansion, AirAsia India said, “The AirAsia family city & supportive airport. suites and will have meeting of cooperative on our visits from India and will connect Hyderabad with is immensely happy to an- The North East region is spaces that can be shared with we share a good relation- Bengaluru and Goa on a daily nounce the addition of an- another important segment the Venetian Macao, allowing marketing with ship with the agents in India basis. Keeping in mind the other A320 to our existing that AirAsia India is commit- the guests to stay in one of the for a long time. We do a lot of Government of India’s vision ﬂeet. That makes it a total ted to. We look forward to propertied and have their meet- travel agents cooperative marketing with of improving regional con- of 7 aircraft for our domes- continued support from the ings in either. The Parisian Ma- travel agents and would be nectivity and increasing the tic operations and also local State Governments, cao also has 150 shops includ- continuing to do that. In June, airlines footprint in the North marks the start of AirAsia’s Central Government and ing some French brands, which Sands Resorts, which is larger India was the fourth largest East region, AirAsia India will growth phase in India. Our our valued guests in taking will be coming to Macao for the than any other shopping centre source market for us after also connect Bengaluru to loads and on time perform- AirAsia to greater heights ﬁrst time. In fact, with these, we in Hong Kong. We also have 20 Mainland China, Hong Kong Guwahati with a daily service. ance over the last quarter in India.” will have 850 stores throughout restaurants and the key land- and Taiwan.” COVER STORY SEPTEMBER 1ST FORTNIGHT ISSUE 2016 TRAVTALK 29 IATO push to India's ITQ initiates educational sessions marketing agenda

Contd. from page 1 try. The industry already pays multiple taxes but don’t bene- IATO is willing to take fit from it. As per various stud- upon itself to push global ies by the Ministry and private marketing of India tourism as bodies, tourism is paying 25- many of the regional offices 27 per cent taxes. With GST abroad don’t have heads and it will definitely reduce. We the marketing efforts have have approached the Minis- reduced. IATO plans to or- try of Finance through FAITH ganise promotional activities that GST should be consid- for the whole of India in Delhi ered at a lower rate like 6-8 itself targeting global players. per cent. We have also given the comparison of European Sarkar informed about and Far East countries where InterGlobe Technology Quotient recently held an informative session with interactive activities like role-play, quizzes and a live Travelport Smartpoint issues taken up with Rail- tourism is considered at an GHPRWRJLYHWKHPHGLDDÀUVWKDQGH[SODQDWLRQRIWUDYHOWHFKQRORJ\QDPHO\WKHJOREDOGLVWULEXWLRQV\VWHP *'6 7KHHYHQWZDVDIUHVKWDNHRQ ways like group reservations, almost half and almost nil educational meetings and allowed a better understanding of how travel technology has advanced. While ITQ COO Sandeep Dwivedi shed light on the tourist insurance enhance- rate respectively. intricacies of GDS and answered several questions, ITQ President & CEO Anil Parashar informed that more such educational events are in the pipeline. ment of the amount, facilities at the railway stations for dif- ferently abled people and ru- pee tariff on luxury trains.

Touching upon a con- tentious issue which is GST, Sarkar said, “I see GST dif- ferently for the tourism indus-

AHS has Vietnam DMC in its fold Destination Management Company Sen Travel Group has appointed Absolute Hos- pitality Services as its sales office in India and looks forward to servicing the Indian clients. Sen Travel Group specialises in tailor-made travel itineraries for both individual and group of travellers seeking to provide authentic experiences in Vietnam, Laos, Cambodia and Myanmar. Tran Thi Xuan Nguyen, Founder, Sen Travel Group, said, "In reality Vietnam, Cam- bodia and Laos are blessed with fascinating natural beauty; tranquil village life, ravish- ing coastline, emerald-green mountains, breathtaking national parks, dynamic cities, outstanding cultural interest and above all the world’s best cuisines." AHS Directors Anuradha Singh and Randhir Narayan welcomed Sen Travel Group to the portfolio of International DMCs. Singh commented, “We are always excited to introduce new destination & new experiences to Indian travel trade.” Sen Travel Group will be marketed extensively by AHS India & UAE and will be focused on: i) Leisure traveller through tour operators ii) Incentives through MICE organisers and iii) family gateway or short va- cationers through boutique travel houses. Narayan believes that time is right for India to “Experience the variety of Vietnam.” AHS team is hopeful of generating 5000 happy Indian travellers in the first year of operation. 30 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 FAMILY ALBUM Mission accomplished! The recently concluded 14th edition India Travel Mission (ITM) 2016 organised by Tourism Australia in Chennai saw a record number of new suppliers from Australia with at least 17 first-time participants like Scoot, Visit Canberra, Tourism Barossa, Australian Wine Tour Company, Featherdale Wildlife Park, Sand Dune Adventures, Fire Truck Tours, and Wildlife Coast Cruises.

Agents let their hair down Pradeep Saboo, Partner, Guideline Travels, along with Star Cruises organised a thanksgiving outdoor event for its travel partners. The two-day event held at Noor Mahal Karnal from August 20-23, 2016, brought together 225 travel agents from across India for 24 hours of celebrations. They also organised a cricket match for agents on August 21.

34 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 NTO Got US visa? Head for Mexico Her Excellency Melba Pría, Ambassador of Mexico to India, feels tourism can be an ideal platform for not just economic gain, but also boosting ties between countries.

th th INDER RAJ AHLUWALIA 8 most-visited country, 12 in most beautiful beaches; and civilisations like the Aztecs, Our proximity to the Unit- that last year 90 per cent of terms of tourism foreign reve- the combination of millenary Toltecs or Zapotecs. ed States, which is a traditional Indian tourists entered Mexico How important is nue earnings, and number one cultures with major cities. Mex- destination for Indians, as well in this manner. ‘Convention Q tourism for Mexico? in Latin America. ico is a perfect destination for Food is another essential as the warm weather and his- and events tourism’ is an area The importance of tourism family travel, as it offers some- element in the Mexican expe- torical sites, attracts Indian in which Mexico has been re- to Mexico is unquestionable. It What are Mexico’s thing for all ages. rience. It is so important that travellers. Last year, Mexico markably successful. In 2015, represents 8.5 per cent of GDP Q greatest attractions in 2010, the United Nations received over 50,000 Indian Mexico hosted 206 internation- and is one of the fastest grow- for foreign tourists? We are proud to be home declared Mexican Cuisine as visitors, and the numbers will al conferences, representing ing industries in the country. In Mexico’s broad range of to 34 UNESCO World Herit- ‘Intangible Cultural Heritage increase. It is now easier for an increase of 41 events with 2015, a record amount of over tourist attractions includes the age Sites, and to one of the of Humanity’. Indians to travel to Mexico, respect to 2014. In 2014, this 32 million international tour- heritage of pre-Columbian civi- modern wonders of the world: given that a Mexican visa is not ists visited Mexico by air and lisations; archaeological sites the Mayan pyramid of Chichén Is Mexico keen on necessary when they present generated revenue of over $17 that are symbols of national Itzá. There are also breath- Q getting Indian tourists a valid American visa. This has billion. Mexico is the world's identity; some of the world’s taking ancient ruins from great and conventions? facilitated tourism to the point

Melba Pría Ambassador of Mexico to India

India and Mexico will also convene a meeting of their tour operators and hoteliers on the sidelines of WTM London 2016

segment of tourism generated 13.6 million tourists.

Do you feel tourism Q would boost bi-later- al ties between Mexico and India? Deﬁnitely! We want more Indians to come to Mexico because we are sure that they’ll fall in love with the country and feel at home. During a recent meeting of the bilateral High Level Group (HLG) on Trade, Investment and Economic Cooperation in Mexico, discussions were held on ways to boost cooperation in tourism. India and Mexico will also convene a meeting of their tour operators and hoteliers on the sidelines of the World Travel Market in London this Novem- ber. Both nations have decided to hold meetings of the government-level ‘joint working group’ on tourism regularly, and plans are also on to conduct training programmes on Indian and Mexican cuisines.

Mexico connect Last year, Mexico received over 50,000 Indian visitors Also in 2015, 90 per cent of Indian tourists entered Mexico using a valid US visa In 2015, Mexico hosted 206 international conferences, representing an increase of 41 events

ASSOCIATIONTALK IATO resolves guide issue in Mumbai SEPTEMBER 2016 While Mumbai was reeling under a major guide shortage, IATO was busy liasoning with the Ministry of Tourism and IIITM Gwalior to bring BRICS Tourism Convention Khajuraho 1-2 the course closer home. Switzerland Tourism roadshow New Delhi 1 Switzerland Tourism roadshow Jaipur 2 HAZEL JAIN to four guide courses that the Mumbai. Old guides are now TTF Ahmedabad 2-4 Ministry of Tourism (MOT) unable to climb Elephanta Philippines Travel Mart Pasay 2-4 fter a long spell of expe- conducts happened in IIITM’s Caves anymore. “The new six- Ariencing acute scarcity Gwalior campus. But this time, month course will be starting International India Medical Hyderabad 3-4 of qualified and authorised we didn’t have much numbers from August-end in Goa for the Tourism Congress guides in Mumbai city, the from Mumbai – just 13 from first time and they will be com- Maharashtra Chapter of IATO Mumbai and the rest from pleted by February 2017. The GBTA India Business Travel New Delhi 6 vowed to resolve this issue Goa. So we requested IIITM Goa campus also has an in- Symposium and successfully did so too. Gwalior and the MOT to shift stitute for scuba diving. It is an PATA Travel Mart Greater Jakarta 7-9 Since all guide courses took the course to their Goa cam- achievement for us,” he adds. place in IIITM’s (Indian Insti- pus and they have obliged. TTF Surat 9-11 N.S. Rathor tute of Information Technol- Region IATO and Regional Chapter Most applicants for this course Historically, the major- Busan International Travel Fair (BITF) Busan 9-12 ogy and Management) Gwal- Chairman are women and it is very diffi- ity of guides – almost 90 per ior campus, it was difficult cult for them to stay away from cent – in Mumbai have been Atout France workshop Mumbai 12 for applicants to travel and Western Region IATO and home six months in a row.” women. “Only now have men Atout France workshop Kolkata 14 stay away from home for six Regional Chapter Chairman, started to join the industry. months, especially women. says, “We have a big problem The problem started when Some women do it as a hobby, Australia workshop Amritsar 14 as far as guides in Mumbai is none of the students passing some for the love of travel and Atout France workshop New Delhi 15 N.S. Rathor, Chairman, concerned. The previous three out of IIITM Gwalior came to some for money,” he says. Australia workshop Bhopal 16 PHDCCI Film Tourism Conference New Delhi 16 TTF Mumbai 16-18 TAFI-WI calls for robust participation IATO Convention Chennai 18-21 Incredible India Tourism Investors New Delhi 21-23 The new committee members of the Western India Chapter of the Travel Summit Agents Federation of India met for the first time to discuss its plan of action Astana Leisure Kazakhstan 21-23 for the term, including a CSR activity. Manila International Travel Expo (MITE) Philippines 22-24 JATA Tourism Expo Tokyo 22-25 Speaking about the cent and the whole reporting TT BUREAU plan devised for this year, he is on the reverse. I think GST IITM Mumbai 23-25 he new Managing Com- added, “We want to conduct is the ideal thing to do. We will TTF Pune 23-25 Tmittee of the Travel Agents workshops with IATA and have take a cue from the national Federation of India – West- already approached them for team,” he said. Meanwhile, ILTM Americas Mexico 26-29 ern India Chapter, met for the this. They will be changing their TAFI National MC is talking to Kerala Travel Mart Kochi 27-30 first time in Mumbai after the procedures soon and the entire one of the top consultants in new committee took charge reporting system will change, India to understand GST. Tourism Ireland roadshow Mumbai 28 in June this year to discuss so we would like to give a Tourism Ireland roadshow New Delhi 29 various issues troubling their glimpse of it to our members. The team will meet again members and their plan of Currently, the pilot run is going in September, which will prob- European Quartet roadshow Mumbai 30 action for the term. Chapter on in Mumbai and Delhi and ably coincide with Interna- India International Travel Mart Gurugram Sept 30 - Chairman Abbas Moiz, said, they will roll it out pan-India by Abbas Moiz tional Tourism Day in Mumbai. Chapter Chairman Oct 02 “My first and last issue is to early 2017.” TAFI-Western India “We have earmarked some- get as many members into our thing for CSR activity as well meetings as possible, listen The team has also initi- We will know only when the in- where we want to sponsor two OCTOBER 2016 to their problems and views, ated a conversation on the im- dustry starts to adopt it. We are gifted students per year who to add as much value to our pending GST. “It may be good going straight from the 15-16 cannot afford a course fees in European Quartet roadshow New Delhi 1 members as possible.” or may be bad for the industry. per cent Service Tax to 18 per the travel industry,” he said. Buddhist Conclave Sarnath 2-4 Australia workshop Coimbatore 4 Scandinavia roadshow New Delhi 4 8 years: Fight for commission still on Scandinavia Tourism roadshow Bengaluru 5 A fight that started in June 2008 for the IATA Agents Association of India Australia workshop Kochi 6 continues even today. The case has been reopened for hearing in Kochi. Scandinavia Tourism roadshow Mumbai 6 World Travel Expo Manila 7-9 TT BUREAU of commission is implemented Eapen adds, “Once we Arabian Travel Awards Gurugram 12 and executed. Since the Indian have achieved this goal in im- he IATA Agents Associa- Aircraft Rules 1937 and the plementing our National Law 7RXULVPRIÀFHRI6SDLQZRUNVKRS Mumbai 13 Ttion of India (IAAI) contin- DGCA and MoCA orders of effectively through the case in ues to fight the battle between March 5, 2010, and Septem- the Hon’ble Kerala High Court, ICPB Convention New Delhi 13-15 agents and airlines over com- ber 16, 2013, affirm the travel sooner rather than later, the 7RXULVPRIÀFHRI6SDLQZRUNVKRS Bengaluru 14 missoin in the courts even agents’ remuneration as the disparity in fares will disappear. after eight long years. IAAI’s legal compensation, we expect Whether it is the consolidator, Madhya Pradesh Travel Mart Bhopal 14-16 Writ Appeal in the Kerala High justice to prevail.” OTA or offline travel agent, eve- Connections Luxury Brazil 16-19 Court in the matter of com- ry travel agent will have equal- mission against the DGCA With the airlines deny- ity. We sincerely hope that a 7RXULVPRIÀFHRI6SDLQZRUNVKRS Kolkata 17 that had been reserved for Biji Eapen ing them the same, the travel healthy business environment judgment on Sept 29, 2015, National President agents have been forced to will soon be established for the World Tourism Conference Penang, Malaysia 17-19 IAAI has been now reopened and mark up the costs to cover co-existence for all stakehold- Amazing Thailand Luxury roadshow New Delhi 19 posted for re-hearing in the is the only travel agents rep- their remunerations. This goes ers in the Indian travel industry.” Chambers of the High Judges resentative body relentlessly against the Supreme Court or- India Hospitality Awards –North & East New Delhi 20 in Kochi soon. fighting for agency commis- der that prohibits the collection IAAI has formed Action India Travel Awards – North New Delhi 21 sion since June 2008 and still of any additional charges over Committees covering all seg- Biji Eapen, National keen to see that our national and above the ticket fare from ments of travel and tourism as For more information, contact us at: [email protected] President, IAAI, says, “IAAI law pertaining to the payment the passengers. a link to the travel fraternity. OPPORTUNITY SEPTEMBER 1ST FORTNIGHT ISSUE 2016 TRAVTALK 37 38 TRAVTALK SEPTEMBER 1ST FORTNIGHT ISSUE 2016 MOVEMENTS Commune Hotels and Resorts Crowne Plaza Kochi Sarovar Hotels Goa Kochi Palampur Siddharth Savkur has been appointed Regional General Manager- Shuvendu Banerjee has been appointed as General Manager, Crowne Sarovar Hotels has appointed Neeraj Mishra as the General Manager of India at Commune Hotels & Resorts. He will perform this function Plaza Kochi. He was previously Executive Assistant Manager of RS Sarovar Portico, Palampur. Mishra has 15 years of industry experience in addition to his existing role as General CCrownerowne PlPlazaaza Gurgaon.Gurgaon Astute and results- with expertise in operational management, Manager of Alila Diwa Goa. Savkur will be ddrivenriven professioprofessionaln equipped with sales & marketing, project launches, F&B responsible for strategic management experienceexperience in managingm all aspects operations and quality control. He has also of all Commune properties in India, as ofof a hotel,hotel, he comesc with over 15 worked at The Fern Residency Rajkot, The well as stimulate development activities years of experienceexper spanning the Hype Saiva Continental Dehradun, Four in the country. He hopes to recreate entireentire gamut of hospitality industry. Points by Sheraton Dehradun, Radisson Alila’s brand DNA at its upcoming PreviouslyPreviously hehe has performed Hotel Kandla Gujarat, ITC Welcom Heritage locations in India, starting with the Alila diversediverse roles in Radisson, ITC, IHG Agra and Holiday Inn, Royal Caribbean Fort Bishangarh, slated to open this GroupGroup etc. His contributionc has led Cruises, Miami, USA and Crowne Plaza, December. to optimisationoptimisatio of output, delivery Dubai. He holds a Diploma in andand service.ser Hotel Management and Catering Technology from Indian Institute of Hotel Management in Patna.

Shree Ram International Jodhpur Mercure Hyderabad KCP Park Hyatt Hyderabad Jodhpur Hyderabad Hyderabad Shree Ram International Jodhpur has appointed Rakesh Chauhan Sudipto Mukherjee has been appointed as the Director of Sales Anshuman Appanna joins Park Hyatt Hyderabad as the Director of as the new General Manager. His last assignment was with Hotel & Marketing at Mercure Hyderabad KCP. Mukherjee has over 13 Sales & Marketing. Starting his hospitality journey with Taj Group of GenX Jodhpur as General Manager. years of experience in the hospitality Hotels, Appanna has worked across different Chauhan is a hotel management industry. He has worked with Novotel locations like Delhi, Mumbai, Chennai, graduate from IHM Chandigarh Hyderabad Convention Centre, Ellaa Bengaluru and Goa after he completed with over 17 years of experience Hotels and Lindsay Hotel Kolkata in his degree of M.Sc. in International and he specialises in hotel various leadership roles and has Business from Scotland. He carried operations, revenue management, handled various portfolios ranging RXWDVLJQLÀFDQWUROHLQWKHSUHODXQFK performance enhancement, best from marketing, sales, business and subsequently opening of Vivanta practices implementation, setting management, revenue management by Taj Club House in Chennai and other up process and implementation, and operations. He holds a Taj properties across India. quality compliance, organization Bachelors degree in Arts from development, human resource South City College, University and training. of Calcutta.

Novotel Goa Resorts & Spa Humble Hotels Amritsar DoubleTree by Hilton Pune-Chinchwad Goa Amritsar Pune Atul Nagarkar has been appointed as the Learning & Development Humble UNA Smart Amritsar has appointed Rajeev Ranjan as Ashutosh Garg is the new Food & Beverage Manager at DoubleTree by Manager for Novotel Goa Resorts & Spa and Novotel Goa Shrem Hotel. Business Development Manager. He worked as a Revenue and Sales Hilton Pune-Chinchwad. With more than 11 year of experience, Garg With over 12 years of cross-functional and Manager and is now set for his new role. has been associated with some of the best hotel academic knowledge in hotel and restaurant With 11 years of overall experience brands in the country, including Le Meridien, operations, Nagarkar comes with extensive and being a part of Humble Hotels for Jay Pee Palace Agra, IHG Delhi, Radisson experience and domain expertise in more than four years, Ranjan will be Noida, Four Points by Sheraton. In his new the hospitality industry. Having worked spearheading the sales activities for role, Garg will be responsible for the overall with companies like The Taj Group, Humble Hotels. Prior to joining Humble operation & management of the entire Fairmont Hotel Canada & Jaipur, Hilton Hotels, he worked with some of the specialty restaurant, bar and banquet Shillim Estate & Resort, he has strong reputed organisations Like ShawMan, events. His operational duties will involve operational understanding which is critical Mudra and Delphinium. revenue generation, customer satisfaction, to his role at Novotel Goa. He will focus to employee engagement and discreetly align the L&D activities corporate compliance. with strategic organisational direction at both the Novotel properties in Goa.

Bharath Mahadevan, Country Head (India), Scoot, Sumit Kumar, General Manager, Hyatt Pune, believes It’s only been two months since Namita Khatri took believes in living each day like it's the last. “One day in spreading happiness and positivity wherever he charge as the High Commissioner of Fiji to India. you'll get it right that way! I don’t believe in having any goes. He is inspired by self-made people. “I am Khatri hasn't travelled in India much but she has been external inspiration in life. I compete with myself and motivated by individuals who achieve great heights to many places around the world. “All the places I have set my own benchmarks,” he says. He enjoys reading purely through their own hard work and perseverance travelled to have been lovely and each of them have and his favourite book is The Art of – go-getters like MS Dhoni,” their own charm,” she says. Thinking Clearlyy by Rolf Dobelli. he says. Kumar enjoys Khatri loves to read, but TravelTravel is another indulgence. travelling and his favourite hasn't been able to “UK“UK and SScotlandcotland are holiday destination is catch up on it as she heavenheaven oonn eearth.arth. MaldivMaldiveses Vietnam for its beaches, spends most of her onon ththee ootherther hand iiss hheaveneaven pagodas, rivers, abundant free time with her onon water. But my favourite natural beauty and cuisine. two year old son. The KROLGD\KROLGD\ PHPR PHPRU\U\LV LVÁ\ Á\LQJLQJ WK WKHH His favourite book last book she read was SingaporeSingapore Airlines suites. It is The Secret The Forty Rules of Love waswas heaven in the aiair,”r,” by Rhonda by Turkish writer Elif MahadevanMahadevan addadds.s. Byrne. Safak.

Postal Reg. No.: DL(ND)-11/6044/2015-16-17; WPP No.: U(C)-178/2015-17 for posting on 1st-2nd and 16th-17th of the same month at New Delhi PSO, New Delhi - 110001, RNI No.: 53492/1991 Date of Publication: 30-08-2016 Bengal eyes south & east markets With a revamped brand identity and having ranked sixth in the foreign tourist arrivals (FTAs) list and eighth in the domestic market in 2015, West Bengal is eyeing new markets to boost tourist footfall in the state, informs Surajit Bose, Additional Director & Ex-Ofﬁcio Joint Secretary – Tourism, WB.

AHANA GURUNG Sri Lanka is also a developing mar- The Gajoldaba project has been ket and since direct flights to Colombo Q on for quite a while. Have there How has the past year fared for on Mihin Lanka have commenced, it has been any challenges? Q tourist footfall in the state? become more convenient to bring in Sri Yes, several projects have been de- The year 2015 was a good year for Lankan tourists. Connectivity is always layed due to objections by National Green us. We welcomed 14.9 lakh foreign tour- a major factor when tapping any new Tribune. We are working it out and they ists in 2015, up from 13.75 lakh in 2014 market. Very soon, international road- have asked us to prepare an Impact as- and now rank sixth for highest FTAs. In shows will also commence in various sessment study. Once it is ready and domestic tourism, we’ve recorded the markets where we want our products to approved, it will take lesser time. But the highest increase (2014-2015) of over 43 be well-known. project is on and work continues. per cent in number of domestic tourist with a total of 4.9 per cent share in total Which domestic markets are What is the state doing to boost domestic tourist visits. Our ranking here, Q you targeting? Q investments? has also improved to eighth position. Since we receive a very small number The Incentive Scheme 2015 applies West Bengal receives maximum of its of tourists from South India, we plan to to investors who want to empower in prop- tourists from west and north India namely start promotional activities there. We are erties in WB. For mega projects above Gujarat and Maharashtra. Through con- looking at organising roadshows in South `100 cr investment, they will be getting 75 tinued efforts, we hope to make it to the India to increase footfall and also under- per cent VAT refund for five years. Several top three states for tourism. stand what would appeal to the tourists private hotel chains have already shown from there. keen interest in setting up branches in What are some of the interna- Bengal. Lemon Tree has recently started Q tional markets that West Bengal Tell us about some of the major operations in Purulia while Marriott is aims to tap? Q tourism projects? coming up with a branch in Darjeeling. ITC China is one of the major markets With assistance from the Central is also expanding in a big way in Kolkata. we want to tap with its proximity and di- Government, a Coastal Circuit is be- Ambuja Group has invested in Makai Bari rect flight connectivity with Kunming. We ing developed under the Swadesh Tea Estate for tea-tourism and is also working on a project in Digha. We need renowned branded names to create a ripple SriSri Lanka is alsoa a developing market effect especially in areas where there is a andand since directdirec flights to Colombo on lack of accommodation. MihinMihin Lanka hhavea commenced, it has What efforts have been made in become more convenientc to bring in Q the digital segment? Since digital is so powerful these SSriri Lankan totourists.u Connectivity is days, we are also trying to improve our on- aalwayslways a major factor when tapping line presence. Recently, the West Bengal Tourism mobile app was launched so that aanyny neneww market. travellers can find information in the convenience of their phones and while on the Surajit Bose go. Our official website is also looking at a $GGLWLRQDO'LUHFWRU ([2IÀFLR complete revamp and will be re-launched Joint Secretary – Tourism in the coming days. Apart from this, we Govt. of West Bengal have also become extremely active on social media like Facebook, Twitter, and organised a Fam trip earlier this year Darshan scheme. The coastal circuit will the likes. Plans of tying up with Google for and hosted around 17-20 Chinese comprise Udaipur – Digha – Shankar- promotion are also in the pipeline. agents to show them Bengal’s tour- pur – Tajpur – Mandarmani – Fraserganj ism products and have another one in – Bakkhlai – Henry Island for which October. China poses some challenges funds to the tune of around `85.3 crore Booming Bengal as it is a restricted market and promotion have been sanctioned. Once it is is tougher. For this venture to be ready, it will immensely help boost tour- West Bengal Tourism will be organis- successful, the first necessity is to ism. Apart from this, an eco-village ing a Fam tour for Chinese operators provide Mandarin speaking tour guides in Gajoldaba (North Bengal) is be- in October for which we are tying up with the ing worked on while we also intend The state is working on a policy that Institute of Chinese Language. We on developing Purulia as an upcom- ZLOOFDWHJRULVHDQGRIÀFLDOO\OHJDOLVH will be promoting the state on local ing destination. The budgetary al- homestays magazines & newspapers and various location for Tourism Department has Budgetary allocation for WB Tourism other mediums. Additionally, we took part increased manifold over the years, from a has increased from a meagre ` 44 cr in a few expos in Kunming to understand meagre `44 crore in 2011-12 to `257 crore in 2011-12 to ` 257 cr in 2015-16 the market. in 2015-16. India

A DDP PUBLICATION

dia Travel A West In wards

Publisher’s Note estern India is a perfect amalgamation of several cultures, influenced by a rich history. In spite of its diverse languages, music, Warchitecture, food and customs, several communities continue to thrive in harmony in this region. This diversity makes western India a major attraction for tourists all over the world and within the country. As a tribute, India Travel Awards recognises the achievers of the travel and tourism industry, who have worked steadfastly towards enhancing the environment to allow the growth of tourism in the region. These stalwarts need to be acknowledged, appreciated and encouraged in every region of the country – North, South, East and West. Our top-most honour, the Gold Maya, is awarded to those stalwarts who have shaped the industry the way it is today and created innovative ways and products to take the industry a notch higher. The awards ceremony is brought to life by a charismatic anchor and singer who makes everyone dance and sing to her beats. At the black-tie, Silver Service event, various performers enthral and amuse the audience. The 3rd edition of West India Travel Awards in Pune was the beginning of a new journey of long-term associations for some and a renewal of the bond that we share with many others. India Travel Awards will be travelling to various other cities in West India in its subsequent editions. Thus we take upon ourselves, in our own small way, to revive and enhance tourism in the western part of the region. SanJeet

India Travel Awards

Vikramajit Editorial Production INDIA TRAVEL AWARDS is a publication of DDP for information purpose only. Readers Publications reproducing material either in Mumbai: Publications Private Limited. All information are advised to seek specific advice before part or in whole, without permission could 504, Marine Chambers, 43, New Marine Lines, Chairman Peden Doma Bhutia Anil Kharbanda in INDIA TRAVEL AWARDS is derived from acting on information contained in this face legal action. The publisher assumes Opp. SNDT College, Mumbai - 400 020, India, Devika Jeet sources, which we consider reliable and a publication which is provided for general no responsibility for returning any material Ph.: +91-22-22070129; 22070130 sincere effort is made to report accurate use, and may not be appropriate for the solicited or unsolicited nor is he responsible SanJeet MIDDLE EAST: Ruchi J. Singh Circulation information. It is passed on to our readers readers’ particular circumstances. Contents for material lost or damaged. This publication is Durga Das Publications Middle East (FZE) Editor & Publisher without any responsibility on our part. The of this publication are copyright. No part of not meant to be an endorsement of any specific Shivani Kaul Ashok Rana Z1-02, PO Box: 9348, Saif Zone, Sharjah, UAE publisher regret that he cannot accept INDIA TRAVEL AWARDS or any part of the product or services offered. Ph.:+971-6-5528954, Fax: +971-6-5528956 Nisha Verma liability for errors and omissions contained in contents thereof may be reproduced, stored Marketing The publisher reserves the right to refuse, this publication, however caused. Similarly, in retrieval system or transmitted in any form India Travel Awards is printed, published and withdraw, amend or otherwise deal with all Gunjan Sabikhi opinions/views expressed by third parties without the permission of the publication in edited by SanJeet on behalf of Amit Bhasin advertisements without explanation. Durga Das Publications Pvt. Ltd., printed Design in abstract and/or in interviews are not writing. The same rule applies when there Seema Datt necessarily shared by INDIA TRAVEL AWARDS. is a copyright or the article is taken from All advertisements must comply with the at Cirrus Graphics Pvt. Ltd., B-62/14, Phase II, Nityanand Misra However, we wish to advice our readers another publication. An exemption is hereby Indian and International Advertisements Code. Naraina Industrial Area, Arit Gandhi that one or more recognised authorities may granted for the extracts used for the purpose The publisher will not be liable for any damage New Delhi - 110 028 and published at Sonia Butalia Vikas Mandotia hold different views than those reported. of fair review, provided two copies of the or loss caused by delayed publication, error or 72, Todarmal Road, New Delhi - 110 001 Gaganpreet Kaur Nitin Kumar Material used in this publication is intended same publication are sent to us for our records. failure of an advertisement to appear. Ph.:+91-11-41669575, 41669576 4 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Pune welcomes Maya

The bigwigs of the travel and tourism industry descended at Novotel Pune Nagar Road on August 5, 2016, to celebrate the excellence of the travel fraternity of the region at the third West India Travel Awards.

(L-R): Gunjan Sabikhi, Sandeep Dwivedi, Dattaram Sawant, Pandurang Taware, Saudamini Naik, SanJeet and Bandish Mehta SEPTEMBER 1ST Fortnight issue 2016 TravTalk 5

The winners of West India Travel Awards 2016 with their trophies at Novotel Pune Nagar Road with thunderous applause

Nisha Verma Goa enjoys a distinct place on the tourism map the industry come from different regions and the of India, he said, “Everyone wants to visit Goa, far corners of the country. The West India Travel he glittering ceremony saw the who’s who not only because of its beaches but also for Awards recognises the excellent services provided of the travel industry from West India in casinos, backwater, cruises, boating sites and by the best establishments and honour the finest Tpresence and gracing the occasion was now hinterland tourism. Goa received over 5 in the travel and tourism sector.” Informing about Pandurang Taware, Founder and Managing lakh foreign tourists and more than 35 lakh from the voting process of the awards, he said that a Director, Agri Tourism Development Corporation India last year.” non-biased online nomination and voting system (ATDC) as the Guest of Honour, while Dattaram was adopted, allowing the industry to create new Sawant, General Manager-Finance, Goa Tourism The top honours of the ceremony were received categories, choose and nominate themselves Development Corporation (GTDC), was the Chief by Harmandeep Singh Anand, MD, Jagsons Travels and then vote. “We received 278 nominations in Guest. The black-tie event had over 100 guests who and Founder, Global Panorama Showcase (GPS) and 65 different categories. Over 340,320 votes were came together to celebrate excellence in tourism. Rajiv Duggal, CEO, Lavasa, who were named the received from 21 countries. The maximum votes Face of Innovative Tourism and Best Marketing were received from Russia, Singapore, USA, UK Taware is considered to be the father of ATDC Professional of the year respectively. and the UAE,” he added. and he believes that agritourism has helped Indian rural social economy to flourish and has also aided SanJeet, Mentor, India Travel Awards, said, While the winners were handed over the the youth to get respectable life in villages. He said, “The travel and tourism industry has many awards trophies on stage, the guests were also entertained “Tourism in western India, mainly MP, Gujarat on a national and global level, but none on a by professional dancers who set the stage on fire and Maharashtra, is growing. 2017 has been regional platform. We believe that the real heroes of and enthralled the audience. declared as Visit Maharashtra Year and I believe that these kinds of events will definitely help us to get more tourists.” Talking of agritourism he added, “Agritourism is a niche product and slowly it is growing. We started in Maharashtra and now it is expanding all over India. If the tourists want to get an authentic experience of the villages, they have to come to the farms. Maharashtra received more than 10 per cent international tourists for agritourism from 27 different countries.”

Sawant applauded the gathering and said, “Awards like West India Travel Awards recognise the talent at a regional level and encourage the achievers to excel further.” Speaking on how 6 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Face of Innovative Tourism HARMANDEEP SINGH ANAND ndia Travel Awards is one of the most-sought after awards ceremony in the country; it is the best platform for getting recognised for our efforts, says Harmandeep Singh Anand, MD, Jagsons Travels and Co-founder, Global IPanorama Showcase (GPS). Speaking on why GPS has carved a niche for itself, he adds, “At GPS our motto is — innovate, involve, engage and excel. Hence we are innovating and involving the agencies across India and engaging them in the field of tourism. I believe we have to start thinking out of the box and evolve. “At GPS, we are working with a lot of NGOs in the Vidharbh region and have started, what we call— Voluntourism. There are substantial funds going into this initiative and GPS is supporting by way of contributing five per cent of our revenue into these NGOs. We have got a huge response from Tier II and Tier III cities,” he adds.

Harmandeep Singh Anand, Co-founder, Global Panorama Showcase, received the award for Face of Innovative Tourism. He is felicitated by SanJeet, Director, DDP Group; Pandurang Taware, Founder & MD, Agri Tourism; Dattaram Sawant, General Manager- Finance, Goa Tourism Development Corporation and Saudamini Naik, Gladrags Mrs. India SEPTEMBER 1ST Fortnight issue 2016 TravTalk 7

Best Marketing Professional Rajiv Duggal avasa is one of the biggest marketing stories in the last few years. It is the first private city in the country, built from scratch and a tourism destination as well. The biggest USP of Lavasa is its location, and the way it’s been built, and Lthe man behind it all is — Rajiv Duggal, CEO, Lavasa Corporation Ltd. “I must thank India Travel Awards for the recognition. This was my third time here and I really appreciate the platform. Lavasa was a unique promotion. For the last four years, we’ve promoted it well. What has changed drastically is the number of tourists coming to Lavasa. “Earlier we were only getting about three lakh tourists and we clocked 14 lakh tourists in 2015. What proved to be the biggest advantage for us was that we went to the travel trade. I must mention that from a 20 per cent travel trade contribution to Lavasa earlier, we get 80 per cent travel trade contribution today,” he says.

Rajiv Duggal, Chief Executive Officer, Lavasa Corporation Limited being felicitated by SanJeet, Director, DDP Group; Pandurang Taware, Founder Agri Tourism; Dattaram Sawant, General Manager-Finance, GTDC, and Saudamini Naik, Gladrags Mrs. India 8 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Entrepreneur of the Year Anuj Bang, roomsXML nuj Bang, Director-Product Development, roomsXML, asserts that their biggest USP is their focus on only accommodation. “We are Aaccommodation wholesalers for travel agents and tour operators, and because we are specialist only in accommodation, it proves to be advantageous. Technology is our backbone and we are a hundred per cent online company. Travel agents and tour operators really like the simplicity of our product, the range of the inventory and the pricing,” he says.

Anuj Bang, Director-Product Development, roomsXML, received the award for Entrepreneur of the Year

Most Trending Personality Ajay Chhabria ccording to Ajay Chhabria, MD, In-time Travels, “I think a large part of the industry was recluse and held back and somewhere Adeep down we’ve got them to open up. There is great power in communication and social media. Our main business comes from high- end and luxury and Bollywood industry as well as the media industry.” He says that his USP is PR and personalised service, which is giving them a lot of good work.

Ajay Chhabria, Managing Director, In-time Travels was named the Most Trending Personality. He is accompanied by Hema Chabbaria, Managing Director, In-time Travels

Best Hospitality Professional Rohit Chopra ohit Chopra, Executive Assistant Manager- Rooms, Sales and Marketing, Novotel Pune Nagar Road, dedicates his award to his Rteam. “I think sales is a very critical area in any industry. Today, there is competition not only within the hotels, but even e-commerce and other online tools are competing very strongly. I was part of the pre- opening team of this property and the numbers that I’ve got from my team says a lot of its growth in the last three years,” he says.

Rohit Chopra, Executive Assistant Manager-Rooms, Sales and Marketing, Novotel Pune Nagar Road was given the Best Hospitality Professional award

Best Global Distribution System (GDS) Travelport Galileo ndia Travel Award is one of the biggest awards because it comes from one of the most reputed media companies in the travel trade. “II must thank DDP Publications and the entire travel fraternity who voted for us. The award is for our support and the developments, which we do for our customers. We as a company, always try to portray ourselves as a solution provider and it is nice to be acknowledged for that,” said Sandeep Dwivedi, COO, Travelport Galileo.

The award was given to Travelport Galileo and received by its Chief Commercial Officer Sandeep Dwivedi, and Business Manager-Pune, Maharasthra, David Solanki SEPTEMBER 1ST Fortnight issue 2016 TravTalk 9

Best NTO South Africa Tourism anneli Slabber, Country Manager, South Africa Tourism, claims that she has the easiest job amongst all the tourism board Hrepresentations in India, all thanks to their product offerings. “We have a total of 60,000 registered products that talk to the Indian market. South Africa is a beautiful country to sell and it’s a must for every Indian. We do about 70 per cent of our business from the West and South,” she says.

The award was given to South Africa Tourism and received by its Country Manager Hanneli Slabber

Best Luxury Tour Operator – Outbound Mercury Travels e are very happy getting this award. We owe it to the innovation in products which we do; the kind of luxury “Wproducts which we have on offer, and the kind of services we have. We believe that the product is the main thing which differentiates rather than price,” says Ashish Chitnis, Associate Vice President – Leisure, Mercury Travels. He claims that the kind of luxury segment they offer has helped them get this recognition.

The award was given to Mercury Travels and received by its Associate Vice President Ashish Chitnis and Sr. Manager Aditya Patankar

Best Airline – Domestic SpiceJet . Ramakrishna Reddy, General Manager, West & South India, SpiceJet, claims that SpiceJet is the biggest success story for Indian Saviation. “The airline has completely turned around. Last year people thought that it was almost out of the industry, but with due diligence and with the support of our leader Ajay Singh, we are back on track. In fact, today we have become a very strong competitor for the entire industry,” he says.

The award was given to SpiceJet and received by its Corporate Sales Head, Orian D. Cunha and General Manager, West & South India, S. Ramakrishna Reddy

Best Business Hotel Novotel Pune Nagar Road andish Mehta, General Manager, Novotel Pune Nagar Road, says that his global experience has made him bring an innovative take Bon hospitality at the property. “Whatever we have done in Novotel Pune Nagar Road is new and innovative, both from the MICE and customer satisfaction point of view. The award belongs to my entire staff. The service provided at our property is out of the box. We are very flexible in what we think and what we approach,” he says.

The award was given to Novotel Pune Nagar Road and received by its General Manager Bandish Mehta 10 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Best DMC – International STHI Holidays India THI Holidays has been in existence since October 2008 and has offices in 19 countries. Gagan Kumar, Director, STHI Holidays, says, “We are Sa team of skilled professionals, who value quality over quantity. Our key objective is to offer broad range of travel-related services. We offer 24/7 support system to our customers and B2B travel agents. Another major factor that contributes to this is our team of experienced professionals who’ve made what we are today.”

The award was given to STHI Holidays India and received by its Director Gagan Kumar

Best Tour Operator – Outbound World Travel Studio aresh Koyande, MD, World Travel Studio, says, “At World Travel Studio, we specialise in offering customised vacations as per the Hclients requirement, likings and budget.” Dedicating the success to all its stakeholders, he says, “Thanks to the support and blessings of our trade partners, clients and hardworking, dedicated team members, this award recognises our ‘customer as well as employee first’ approach, wherein the service delivery process is defined around customer delight and ease of execution for our team members.”

The award was given to World Travel Studio and received by its Managing Director Haresh Koyande

Best Luxury Wedding and MICE Hotel Crowne Plaza Ahmedabad City Centre ayuresh Deodhar, Director Sales & Marketing, Crowne Plaza Ahmedabad City Centre, says, “The hotel has the largest MICE Mfacility in Ahmedabad with choice of both outdoor and indoor banqueting venues. The hotel is strategically located on the SG Highway with easy accessibility from the international airport and is the closest hotel to major wedding lawns and exhibition and convention centres like YMCA and Gujarat University convention centre. It is only 25 minutes from Mahatma Mandir Convention Centre, the venue for Vibrant Gujarat.”

The award was given to Crowne Plaza Ahmedabad City Centre and received by its Director Sales & Marketing Mayuresh Deodhar

Best Business Travel Agency Nextourism aurabh S. Sanghvi, Director, NexTourism, says that their company is only four years old and they have seen a huge growth. “We are not Svery old in the industry. I am very happy to receive this award. But this entirely goes to my team. With NexTourism, we are redefining the tourism. We have a DMC based in Dubai as well, and we are looking forward for more business announcements,” he adds.

The award was given to NexTourism and received by its Director Saurabh S. Sanghavi SEPTEMBER 1ST Fortnight issue 2016 TravTalk 11

Best Debut Hotel Hyatt Place Goa, Candolim eing the first Hyatt Place in a resort destination, the property had quite a challenging task at hand, says Soumodeep Bhattacharya, BDirector Sales & Marketing, Hyatt Place Goa, Candolim. However, he says, “The way we have marketed our hotel and the way we have got into the segment of ‘a different place’- that’s what we call ourselves, is quite innovative in the market. I think we stand out among our peers,” he says.

The award was given to Hyatt Place Goa, Candolim and received by its Director Sales & Marketing Soumodeep Bhattacharya

Best Destination Management Company – Americas 7M Tours ccording to Sagar Shivaji Phulpagar, Partner, 7M Tours, awards like India Travel Awards not only give recognition but also infuse Apassion to work harder. He claimed that their expertise in the Americas differentiates them from their peers. “We specialise in MICE, FITs, and we are soon coming up with an online engine for USA. This is going to be our USP very soon,” he says.

The award was given to 7M Tours and received by its Partner Sagar Shivaji Phulpagar and Business Development Specialist Veena Robinson

Best Casino Deltin Royale loyd Tavares, Manager Marketing, Deltin Royale, says that they run a number of casinos and hotels across India. “We believe that more Fthan focusing on gaming we have created an industry which focuses on the complete experience — right from entertainment, good food, high- end lounges to the best gaming experiences. People step into Goa and want to visit the property, which puts a big smile on our faces. We look forward to giving people experiences beyond what they have experienced in India,” he says.

The award was given to Deltin Royale and received by its Manager Marketing Floyd Tavares

Best Luxury Hotel ITC Grand Central, Mumbai nspired by British Colonial architecture of old Bombay, ITC Grand Central, Mumbai, is nestled amidst business and recreational centres Iin Parel. With 242 guest rooms including 19 suites, non-smoking floors and Eva floors for single lady travellers with sophisticated security and building management system, the property offers everything for a luxury guest. Add to this the fabled grandeur of the property, and you have an opulent stay in the middle of the buzzing city.

The award was given to ITC Grand Central, Mumbai and received by its Sales Manager Vikrant Ghatge 12 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS Glittering stars of travel SEPTEMBER 1ST Fortnight issue 2016 TravTalk 13 trade light up western skies 14 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Best Beach Destination Goa Tourism oa is the most popular beach destinations in India and is frequented by Indians and foreigners alike. Dattaram Sawant, General GManager-Finance, Goa Tourism Development Corporation, says, “Goa must be experienced by going there. Everybody wants to go to Goa, not only because of its beaches but also for casinos. We are also developing hinterland tourism with the support of the government. There are new backwater cruises in Goa and also new boating sites.”

The award was given to Goa Tourism and received by Dattaram Sawant, General Manager-Finance, Goa Tourism Development Corporation

Best Convention Centre Lavasa International Convention Centre he Lavasa International Convention Centre (LICC) is an architectural masterpiece, which blends well with the exquisite Tnatural surroundings while providing access to flexible facilities that are equipped with state-of-the-art communication equipment. The convention centre is an ideal venue to host meetings, conventions, congresses, launches, seminars, weddings and other events hosting from 20-1500 people. The Centre is spread over 1.5 acres of land offering 34,500 sq ft. of flexible floor space to cater for variety of events and conventions.

The award was given to Lavasa International Convention Centre and received by Rajiv Duggal, Chief Executive Officer, Lavasa Corporation Limited

Best Visa Facilitation Company Udaan India daan India has the biggest advantage of being present across the country. “We are present pan India and have our branches in every Ucity with embassies. We don’t have to depend on any third party,” says Niranjan Joshi, Branch Head, Pune, Udaan India. “India Travel Awards is giving us a platform and we want to thank them for nominating us and the industry to have voted for us this year as well,” he adds.

The award was given to Udaan India and received by its General Manager-West Ghanshyam Pawar, and Branch Head Niranjan Joshi

Best Luxury & MICE Hotel JW Marriott Mumbai Sahar W Mariott Mumbai Sahar provides the expertise that helps corporates make the best choices across F&B, design and décor, says Saeid Heidari, JGeneral Manager, JW Marriot Mumbai Sahar. He adds, “The property offers a fascinating amalgam of tradition & culture, beauty & nature, style & splendour, warmth, feelings & courtesies, comfort & convenience. All these factors besides the hard work and determination put in by the team at the property has been the reason we have won this prestigious award.”

The award was given to JW Marriott Mumbai Sahar and received by Assistant Front Office Manager Kumud Joshi, and LP Manager Mangesh Gadekar, Courtyard by Marriott, Pune Chakan SEPTEMBER 1ST Fortnight issue 2016 TravTalk 15

Best Destination Management Company Nextourism ince 2008, NexTourism has emerged as India’s one of the finest emerging premium travel organisations. Innovation being the Skeyword, NexTourism is aiming to become a global travel player. Saurabh S. Sanghvi, Director, NexTourism, says, “Our USP is UAE and we can offer anything — right from a small car to a Ferrari or a small meal, which you want anywhere in Dubai. We can offer anything anywhere.”

The award was given to NexTourism and received by its Director, Saurabh S. Sanghavi

Best Boutique Hotel Ramee Grand Hotel & Spa, Pune he third time winner at India Travel Awards, Ramee Grand Hotel & Spa, Pune is making sure that the property looks and feels new Tfor every guest. Nihit Srivastava, Director, Operations & Business Development (India), Ramee Group of Hotels, says, “The brand has its roots in Dubai and the Pune property has been running for the last 4.5 years. However, it looks as new as it was launched and we keep making efforts to keep it to that level.”

The award was given to Ramee Grand Hotel & Spa, Pune and received by its Director Operations & Business Development (India) Nihit Srivastava

Best Global Consolidation Services Mystifly ystifly has a base of over 2500 customers spread across 60+ countries. Joseph Riju Boswell, Sr. Vice President-Sales, Mystifly, Msays, “Our business rides on two strong wheels — content that is globally comprehensive and cutting-edge technology. That helps us pioneer in not just our content, but all those solutions that can help our customers amplify their business offerings, and optimise the air travel procurement process. Our strong supplier network, our core technologies and the loyalty of our customers have made this success possible for us.”

The award was given to Mystifly and received by its Founder, Managing Director & CEO Rajeev Kumar G

Best Airline- International Oman Air hanu Kaila, Country Manager, Oman Air, says, “I am highly grateful to DDP Group. India Travel Awards has always been a great event and Bwe would like to thank the team for recognising us. We have been present in India for a very long time, and it’s still a long way to go.” He claims that the aviation industry in India is more open today and that it offers a better opportunity to make the most of this situation.

The award was given to Oman Air and received by its Country Manager Bhanu Kaila, and District Sales Manager-Mumbai Shailesh Joshi 16 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Best Integrated Travel Practice Mahindra & Mahindra enezes Ikson, Sr Manager-Admin, Travel Related Services, Mahindra & Mahindra, says that their USP is the while integrated Mprocess which offers ease of access and booking. “We’ve been trying to see which are the best corporate practices available in the country, and being an organisation with various facets involving ticketing, accommodation and ground transport, we’ve tried to integrate the whole process together. This would make life easier for the officer who is actually going to travel,” he says.

The award was given to Mahindra & Mahindra and received by its Sr Manager- Admin, Travel Related Services, Ikson Menezes, Vice President, Employee Relations & Administration & CRS, Vijay Nair and Deputy General Manager, Area Offices & Travel Related Services, John D’sa

Best Travel Agency Solanki Holidays olanki Holidays is the brainchild of Rafik Solanki, Director, Solanki Holidays, who started the company in a small town in Maharashtra. SAppreciating the awards, he said, “It is a very well-organised event and a first of its kind in India. It is a great platform which brings all the travel industry stakeholders together. I started as a taxi driver and today I own a company and sharing the stage with big corporates. I am highly impressed with the event.”

The award was given to Solanki Holidays and received by its Directors Rahim Rafik Solanki, Sanu Rafik Solanki and Shah Rukh Rafik Solanki

Best Foreign Exchange Company Centrum Direct e are delighted to receive this award from India Travel Awards for the third year in a row. It’s good to know that “Wthe fraternity and people at large acknowledge that we do service them well, despite not being so much on the front end,” says Anil Menon, Senior Vice President & Head – Institutional Business, Centrum Direct. He claims that service is the fulcrum of their company, which gets a boost with their presence across 48 cities.

The award was given to Centrum Direct and received by its Senior Vice President & Head – Institutional Business, Anil Menon

Fastest Growing MICE Company Trip Navigator bhishek Gupta, Director, Trip Navigator, says, “We specialise in MICE and we focus only on that. What makes us stand apart from Aour peers is that we constantly innovate.” Gavin Dcosta, Director, Trip Navigator, adds, “I would like to thank DDP Publications. The credit behind the award goes to a team sitting behind that is very passionate about delivering excellent services and researching newer destinations and things to do in MICE. Also the portal we have created is quite comprehensive.”

The award was given to Trip Navigator and received by its Directors Gavin Dcosta, and Abhishek Gupta SEPTEMBER 1ST Fortnight issue 2016 TravTalk 17

Best Cruise Brand Costa Cruises ll set to start a cruise from Indian shores, Costa Cruises is a game- changer in the cruise industry. Nalini Gupta, Head, Costa Cruises AIndia, and MD, Lotus Destinations, says, “This is truly a special year for Costa, as we bring cruising to the doorsteps of Indian travellers via our Costa neoClassica. With a decade of experience in developing cruising products around Asia, we are very excited to share our unique ‘Italy at Sea’ experience to more Indian passengers.”

The award was given to Costa Cruises and received by its Head - India, Nalini Gupta

Best Travel Portal Atlastravelsonline.com tlastravelsonline.com has won the India Travel Awards for the third time in a row. Celebrating the win, Taher Adenwala, Mananger – ASales, says, “We are exceptionally proud of what we have done in the last two years and we are extremely delighted for it. This is the hard work of our team and our trade partners who supported us.” Ovais Sharar, BDM- Hotel Division, adds, “Under the leadership of Hussain Patel, we have created a brand which works very well for our customers.”

The award was given to atlastravelsonline.com and received by its Sales Manager Taher Adenwala, and Business Development Manager Ovais Sharar

Best Hotel & Resort Marketing Company Chutney Hotels hutney Hotels is a hotel marketing company based in Ahmedabad, which takes care of sales, reservations, and marketing of hotels Cacross the country. Dheeraj Saundh, Founder, Chutney Hotels, says, “We take care of everything in terms of marketing and sales of the hotel, and that’s our biggest strength. We are a new company, and despite that we have managed a huge increase in the occupancy of hotels we are taking care of.”

The award was given to Chutney Hotels and received by its Founder Dheeraj Saundh

Best Adventure Tour Operator Xtreme Destinations pecialising in adventure sports in New Zealand, Xtreme Destinations is a one-stop shop for thrilling sports. Chintan Kayani, Director, SXtreme Destinations, says, “It is our first India Travel Award and we are really excited. We do adventure travel focusing only on New Zealand. We are passionate about what we do and have an equally dedicated team. We have grown a lot with the support of our suppliers in New Zealand and we’d like to grow further now.”

The award was given to Xtreme Destinations and received by its Directors Hemant Shah, Chintan Kayani, and Marketing & Financial Advisor Neelanj Shah 18 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Best Leisure Hotel Novotel Goa Resort & Spa ovotel Goa Resort & Spa is North Goa’s newest (though 2 years in operation) 5-star resort with a keen focus on family and kids’ Nexperiences. Rohan Sable, GM, Novotel Goa Resort & Spa, says, “We also have one of the largest tranquillity pools, a stylish Balinese inspired Warren-Tricomi spa and one of the best kids activity centre. These are reasons enough to make the best leisure hotel in West India.”

The award was given to Novotel Goa Resort & Spa and received by its General Manager Rohan Sable

Best Pilgrimage Tour Company AK International Tourism r. Amit Kamle, Director, AK International Tourism, says, “India Travel Awards is a well organised event, and is one of the best Dawards in the country today.” Speaking about the company, he says, “We offer the most cost-effective packages for pilgrims to Israel, Jordan and Palestine. In fact, we have also made the first DVD film called Holy Land Journey in 13 regional languages, which allows people to see these pilgrimage sites from the comfort of their home as well.”

The award was given to AK International Tourism and received by its Director Dr. Amit Kamle

Best Wedding Destination The Deltin, Daman ccording to Akarsh Mathur, GM, The Deltin Daman, weddings are special occasions and they try and make this lifetime event memorable Afor their guests. “We help the client with everything before and after the wedding, making sure that they enjoy the occasion when they are with us. Our biggest USP is the ease of doing a wedding at our property.” He adds that the wedding industry has itself undergone a tremendous change through the years, and they have adapted very well to it.

The award was given to The Deltin, Daman, and received by its General Manager Akarsh Mathur

Best All Seasons Destination Lavasa Tourism avasa has received a total of 14 lakh tourists this year. Rajiv Duggal, CEO, Lavasa, says, “The biggest USP of Lavasa is its location, and Lthe way it’s been designed. This is the reason we have had a huge inflow of tourists. With the opening of Novotel and Holiday Inn this year at Lavasa, there would be 600 more rooms coming into the city in 2016-17. Thus we are excited because more rooms would bring in more tourists.”

The award was given to Lavasa Tourism and received by its Chief Executive Officer Rajiv Duggal SEPTEMBER 1ST Fortnight issue 2016 TravTalk 19

Best Accommodation Specialist roomsXML rakash Bang, MD, roomsXML, says that they constantly innovate to suit the demands of the industry and that is why they have won the award in Pthe accommodation category. “We are accommodation specialists and I am very happy our company has been recognised by India Travel Awards. This has really been good encouragement for us. This is the third time we have won the award, and I am sure this won’t be the last,” he adds.

The award was given to roomsXML and received by its Executive Director Ruchir Bang

Best Educational Tour Operator Ashish Holidays shish Holidays has carved a niche for themselves in terms of educational tours. Alpesh Jethwa, Director, Ashish Holidays, Asays, “We are educational tour operators for many institutes, MBA colleges, and schools. The award comes as a result of our hard work and with the support of all our support. Our motto is that we want to see smiling faces of our guests, students, and when that is achieved, it proves that they are happy with our services.”

The award was given to Ashish Holidays and received by its Directors Alpesh Jethwa and Bhavish Jethwa

Best Destination Management Company – Domestic Mountain Trails Adventures & Expeditions itin Lall, MD, Mountain Trails Adventures & Expeditions, says, “We are offering tours in Ladakh for the past 15 years. We are passionate Nabout this destination and we have now become experts in it.” He adds that the west region has shown great response for the destination, but the infrastructure in Ladakh still needs to be improved to exploit its potential to the fullest. “We do not have multiple options for flights to Ladakh,” he points out as a major concern.

The award was given to Mountain Trails Adventures & Expeditions and received by its Managing Director Nitin Lall 20 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS SEPTEMBER 1ST Fortnight issue 2016 TravTalk 21 22 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Best Mid Market Business Hotel ibis Nashik ith 123 modern rooms, ibis Nashik is an ideal choice for business and leisure travellers. Pramod Dashora, General Manager, ibis WNashik, says “Ibis Nashik boasts an efficient and friendly team, which takes care of our guests, both internal and external, at their beck and call, day and night. Our USP is tasty and varied breakfast from 4 am till 12 noon; ibis Kitchen; free Wi-Fi and web corners. When you stay with us, a smooth experience is definite with our 15-minute satisfaction guarantee.”

The award was given to ibis Nashik and received by its General Manager Pramod Dashora

Best Corporate Incentive Tour Operator Club 7 Holidays inesh Barai, Assistant Vice President – West & South India, Club 7 Holidays, says that they excel in good service within the budget Dof the client. “We have been putting our best efforts in all the tours we do and they are satisfied with our services, which is what the industry and clients need. Rajesh Bisht, Vice President – West & South India, says, “We have done remarkable MICE business in West India, right from super luxury MICE destinations in Alaska to even newer destinations we have found for clients.”

The award was given to Club 7 Holidays and received by its Asst. Vice President – West & South India, Dinesh Barai, and Vice President – West & South India, Rajesh Bist

Best Mid Market Hotel KEYS HOTEL PIMPRI PUNE ccording to Saket More, GM, Keys Hotel Pimpri, Pune, “The award is the result of the hard work and effort we have put in for the hotel. AWe’ve striven hard and now it’s reward time.” Amit Patil, Senior Sales Manager, Keys Hotel Pimpri, Pune, adds, “Keys Hotels is growing and with its well-defined branding in each segment, it is on the right growth path. I would like to thank my team, Berggruen Hotels and the corporate office team for the award.”

The award was given to Keys Hotel Pimpri Pune and received by its General Manager Saket More, and Senior Sales Manager Amit Patil SEPTEMBER 1ST Fortnight issue 2016 TravTalk 23

Best Customised Tour Operator Kashish Holidays rowing in the customised travel industry for the last seven years, Kashish Holidays has made a name for itself in tailor-made tours. GRavi Malpani, MD, Kashish holidays, says, “We are one of the best agencies in Gujarat and have offices in Paris, Zurich and Singapore. We are the only company looking after customised tours in this region. Most companies do group departures or fixed series. People in Gujarat are ready to spend for tours that are made according to their tastes.”

The award was given to Kashish Holidays and received by its Managing Director Ravi Malpani

Best Economy Hotel ibis navi mumbai am very happy to receive this award on behalf of my hotel, and it speaks volumes about the hardwork we have put in. The way the “I hotel has shaped up in existence, we truly deserve the award,” says Ashutosh Ruia, Director, Sales & Marketing, ibis Navi Mumbai. According to him the property has close to 200 rooms, which is highest in Navi Mumbai. The property is very close to the heart of Mumbai.

The award was given to ibis Navi Mumbai and received by its Director-Sales & Marketing Ashutosh Ruia

Public Relations Partner INSPIRATIONs pr nspirations PR supported in creating awareness for the India Tourism Awards. Usha Karnani, Director, Inspirations PR, says, “It was indeed Ian honour for Inpirations PR and the team to receive an award at India Travel Awards. It is a great platform to be recognised and only inspires us to work harder and raise the bar. Thanks DDPPL for the recognition.”

The award was given to Inspirations PR and received by its Director Usha Karnani 24 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Partner State Goa Tourism Development Corporation oa is the land of sun, sand and surf and is one of the most frequented destinations in India both by domestic as well as Gforeign tourists. Dattaram Sawant, General Manager-Finance, Goa Tourism Development Corporation, says, “India Travel Awards is a very well organised event, which felicitates the achievers of the travel and tourism industry.”

The award was given to Goa Tourism Development Corporation and received by its General Manager-Finance Dattaram Sawant

Hospitality Partner NOVOTEL PUNE NAGAR ROAD ovotel Pune Nagar Road became the venue of West India Travel Awards for the second time. Bandish Mehta, GM, Novotel Pune NNagar Road, says, “I am thankful to India Travel Awards and DDP Publications for their support. Whatever we have done in Novotel Pune is something new and innovative. It’s been a great association with the team of India Travel Awards, and we would like to continue it for years to come.”

The award was given to Novotel Pune Nagar Road and received by its General Manager Bandish Mehta

Beverage Partner ASPRI SPIRITS merging as a top player in the alcoholic beverage segment, Aspri Spirits today represents some of the finest brands in the world of Ewines, beer, cider and spirits. Ensuring highest quality standards, the company focuses on the sales, marketing and distribution. In fact, Aspri has developed one of the largest distribution networks in India that spreads to over 23 key cities. The company is associated with over 55 finest brands and companies from over 20 countries.

The award was given to Aspri Spirits and received by its Asst. Manager - Business Development Siraj Shaikh SEPTEMBER 1ST Fortnight issue 2016 TravTalk 25

Chief Guest Dattaram Sawant attaram Sawant, General Manager-Finance, Goa Tourism Development Corporation (GTDC) congratulated the India Travel DAwards team, saying, “I am very thankful to India Travel Awards for inviting me. I want to congratulate them for successfully putting up this show year after year. I would like to wish them all the best for the near future as well.”

Chief Guest Dattaram Sawant, General Manager-Finance, Goa Tourism Development Corporation, being honoured with Pearl Trophy, ‘Maya’

Guest of Honour Pandurang Taware andurang Taware, Founder & MD, Agri Tourism Development Corporation, is the man behind developing Agri Tourism in the Pcountry. “The main ethos behind India Travel Awards is to encourage regional tourism and felicitate stakeholders, which is what we also believe in. We want to promote farmers and want people to experience the life at farms. DDP is also promoting tourism for so many years in the same way.”

Guest of Honour, Pandurang Taware, Founder & MD, Agri Tourism Development Corporation, being honoured with Pearl Trophy, ‘Maya’

Guest of Honour Saudamini Naik omeone has very rightly said that the only thing that you spend on, which makes you richer, is travel. I would like to thank all “Sthe stakeholders in the travel industry who have made many wandering souls like me richer, wiser and wealthier. I want to congratulate India Travel Awards for this glittering ceremony to felicitate the achievers of the travel industry,” says Saudamini Naik, Gladrags Mrs. India.

Saudamini Naik, Gladrags Mrs. India being honoured with Pearl Trophy ‘Maya’ for her support to India Travel Awards 26 TravTalk SEPTEMBER 1ST Fortnight issue 2016 WEST INDIA TRAVEL AWARDS

Your feel-good guide Wellnesstalk IIMTC HYDERABAD Ideal platform for the medical tourism industry

HOLISTIC HEALING Targeted regimens that take on specific ailments

NEWS

Wellnesstalk NEWS IN BRIEF A HEALTHY HOLIDAY Being healthy is ‘in’ today and to no surprise wellness tourism has taken on a new trend with travellers believing health is wealth quite seriously! It’s not surprising if we consider the number of Apps which have surfaced to count the daily calorie intake, number of steps and/ or number of hours of sound sleep in a day. Most of us want a wholesome healthy lifestyle but the mundane and stressful routine hinders our attempts at the gym or the healthy food we try to eat. However on a holiday, the ideal time for a wellness cure, travellers are now actively focusing on holistic, healthy experiences to reset and recharge for a new pace RADISSON BLU’S FIRST RESORT and state of mind. AND SPA OPENS IN KARJAT Millions are travelling to Radisson Blu has opened doors for the first phase of its 102-room Radisson Blu Resort and destinations that serve their Spa Karjat located in the sub-district of Raigad in Maharashtra. This is Radisson Blu brand’s th health interests such as detox, 29 addition within Carlson Rezidor Hotel Group’s portfolio in India. To ensure guests healthy lifestyles, exercise, eating have a relaxing and pleasurable stay, the resort offers a state-of-the-art fitness centre, an healthy and connecting to Olympic-sized swimming pool, a children’s pool and an outdoor heated Jacuzzi. Wellness spirituality. This segment of travel enthusiasts can choose from a range of indulgent spa rituals, administered by expertly is growing exponentially, globally trained professionals using international products at Escenza Spa. and no wonder the estimated value of the overall wellness market is put at $3.4 trillion. Today, the majority of wellness tourists are mature and travellers are likely to become younger with an average age of spa-goers coming down to 35-40 today. There is more to wellness than ‘Incredible India’ logo just Yoga retreats, spas and support from MOT fitness camps. In this issue we Ministry of Tourism, Government bring to you some of the world’s of India, has announced to unique therapies to indulge in, extend their support to the holistic wellness centres that 3rd International India Medical cater to all your health needs, New wellness packages on offer Tourism Congress (IIMTC) alternative methods of healing at Banyan Tree retreats and an insight into destinations to take place in Hyderabad Banyan Tree Hotels and Resorts has introduced that have emerged as wellness on September 3-4, 2016. the ‘Sense of Rejuvenation’ wellness retreats — a hubs for your next travel plan. According to the partnership, the whole new experience for guests to unwind and Turn your regular holidays ‘Incredible India’ logo will be the into healthy holidays and treat themselves to one to three nights stay at select part of the IIMTC 2016, and this return reinvigorated. destinations. The 'Sense of Rejuvenation' features two is being seen as an endeavour different itineraries, Detox and Destress, specially to promote the Indian medical ANKITA SAXENA created for guests seeking respite from the hustle and tourism industry. bustle of life. Cover Picture: Six Senses Hotels Resorts & Spa

September 1ST Fortnight Issue 2016 TRAVTALK 3 talk NEWS

Sofitel Tamuda Bay Beach and Spa opens on Moroccan Riviera Sofitel's recently launched 5-star beachfront hotel in Morocco is offering its guests the perfect blend of leisure and well-being. It offers 82 chic Yoga at Vancouver Airport light-filled and intensely colorful guestrooms. In addition to the health club at Fairmont Vancouver Airport, Vancouver International Guests can unwind at the new SoSPA, which Airport has launched a pilot programme this summer, trialling Yoga for travellers. The offers authentic hammam rituals, sauna, unique programme provides a designated space for complimentary self-guided Yoga practice. A hydrotherapy, beauty and detox treatment. Yoga instructor is available to suggest poses and stretches that are particularly beneficial during travel. Kim Halowski, Manager-Sales and Services, Vancouver Airport Authority, says, “We know that passengers are looking for a variety of wellness options when they travel, and we wanted to add a soothing and tranquil experience. So far we are seeing a positive response from passengers to the programme.”

MOT proposes e-visas for medical attendants The Ministry of Tourism is pushing for e-visa for medical attendants who st accompany patients travelling 1 Chopra Healing Centre to India for medical purposes, revealed Suman Billa, Joint in India in Puducherry Secretary, Ministry of Tourism, Deepak Chopra, a renowned Indian American Government of India. “There author, public speaker and alternative medicine are several aspects that advocate has opened his first healing centre are being looked into to in India called Deepak Chopra Healing Centre develop medical tourism facilities in the country. Currently, the patient has to in collaboration with Dune Wellness Group in report to the FRRO within 15 days of entering the country. However, we are the Puducherry beach resort, Dune Eco Village trying to empower the hospital to file the FRRO clearance for the patient.” and Spa. The centre is offering a vast range of Billa added that MOT is also trying to simplify the requirement of providing Ayurvedic cures including the famous Perfect medical certificates from local doctors – a mandate applied for several African Health programme of seven to 14 days. The nationalities who travel to India for medical purposes. centre combines the best of western and eastern treatments along with Ayurvedic cure.

RIU’s first Asia hotel and spa in Sri Lanka RIU Hotels and Resorts has launched its first property in the Asian continent with a 5-star hotel in Sri Lanka. The RIU Sri Lanka, located in Ahungalla, offers a 24 hour all inclusive service and is located overlooking the beach and set against a stunning backdrop. The hotel has three large pools and a children's pool, sunbathing terraces, Jacuzzi, gym and the Renova Spa Wellness Centre which includes a hairdresser and massage service. The chain plans to attract European guests, as well as customers from India, China and Australia to its Sri Lanka property.

talk 4 TRAVTALK September 1ST Fortnight Issue 2016 NEWS

New wellness programme MEA spa market to at Ananda in the Himalayas grow by 21.6% until Ananda in the Himalayas has introduced a new seven- 2019: Euromonitor night Dhyana programme – a process of self realistation aimed to allow guests to gain more control over their physical and mental faculties, balancing them emotionally as well as spiritually. With this new programme, guests The spa market in the Middle East are guided through daily meditation sessions including and Africa (MEA) is valued at Yoga Nidra (physic sleep), AjapaJapa (spontaneous AED11 billion ($3 bn) in 2016, mantra chanting), AntarMouna (inner silence) and according to the leisure market Trataka (gazing on a candle flame). Each day’s guided report prepared by Euromonitor meditation session is accompanied by a discussion and International. UAE commands more explanation of the practice and its effects. than 14 per cent of this market with a value of AED1.59 billion ($435 mn). Euromonitor forecasts that the Aerial Yoga at Six Senses Yao Noi Middle East and Africa spa market Six Senses Yao Noi has launched its new wellness pavilion will grow by 21.6 per cent from 2015 and Yoga platform. The guests can experience aerial Yoga at until 2019. Spa openings across the the brand new wellness pavilion. Aerial Yoga brings together region in 2016 include Aurora Spa stretching, breathing and meditation with gymnastics and aerial by Joelle at the Mövenpick Hotel arts, all performed with a hammock of parachute silk. It shares Riyadh; Nikki Spa at the Nikki Beach the mind-body connection principles of the traditional Yoga practice, while the weightlessness helps remove compression Resort and Spa Dubai; R Resort from the spine and opens up joints, leading to stress and and Spa Palm Jumeirah; and The tension release. Oberoi, Marrakech. IN FOCUS

Leveraging Medical Tourism in

The 3rd International India Medical Tourism Congress (IIMTC) being held in Hyderabad from INDIASeptember 3-4 will provide a platform for national and international players from wellness and medical tourism industry to meet and greet, discuss policies and transact business.

SPEAKERS

“I strongly feel India is the right destination for Dental Tourism considering the availability of international technology, expertise at one fraction of a cost.”

DR. V.S. VENKATESH IMTC has gradually evolved to be India’s breeding ground for business and knowledge sharing Chief Executive Officer first and only platform for delegates from between the key stakeholders of the industry. Dr Joy Dental Clinic, Dubai the health sector from across the globe to discuss the policies and procedures, legal Dr. H.N. Garg, President, SCCEM, says, “Our framework, latest trends, competitors and agenda is to promote medical tourism in India. stakeholders and medical business acumen etc. With Calling hosted buyers from different countries on a aI vision to help India become a preferred medical single platform to India to promote medical tourism tourism destination in the world, the Congress is is a unique feature of the Congress. The platform organised by International Indian Wellness and will facilitate a stage to show new technology in Medical Tourism Association (IIWMTA) and Society medical science. A hundred delegates from more of Critical Care Emergency Medicine (SCCEM), than 50 countries are expected at the Congress.” which aims to streamline, promote, and propagate “Our agenda is to ‘Brand India’ in the arena of medical tourism. PERFORMANCE OF promote medical INDIAN MEDICAL tourism in India. A FOR AGENTS TOURISM INDUSTRY hundred delegates The Hosted Buyer programme provides a India is presently in an unprecedented state of from more than 50 preset number of discounts in registrations, boom as far as the industry is concerned in terms of countries are expected accommodation and flights to medical travel growth and investor interest in the sector. According at the Congress.” organisations, government bodies, insurance agents to Dr. V.S. Venkatesh, Chief Executive Officer, Dr DR. H.N. GARG and other qualified buyers. Travel agents can learn Joy Dental Clinic, Dubai, “We are observing greater President how to build business models from industry experts quantum on capital inflow in wide array of projects Society of Critical Care Emergency Medicine (SCCEM) and partner with medical providers, hotels, spas even in the Tier II and Tier III cities. Small nursing and wellness centres. The conference also allows a homes and small hospitals are raising funds to

talk 6 TRAVTALK September 1ST Fortnight Issue 2016 IN FOCUS INDIA Thus far, India has done exceedingly well in being a major contributor to the global medical tourism industry worth $439 billion and it is estimated to grow by 25 per cent annually according to VISA and Oxford Economics report- Mapping the Future of Global Travel and Tourism.

DR. PREM JAGYASI Managing Director and Chief Executive Officer Dr. Prem and Associates

THEME The Congress in its third edition will focus upon various factors ranging from the impact of the National Medical and Wellness Tourism Promotion Board on Indian medical tourism; challenges and the way forward; alternative therapies in India; health insurance policies where medical tourism can be a solution to the increasing load on the organisation's profitability; medical service’s outsourcing to India; dental tourism to emerging trends in this segment of tourism.

Customisation of services will increase, alternate medical systems will proliferate and the focus will shift from illness management to wellness management

September 1ST Fortnight Issue 2016 TRAVTALK 7 talk IN FOCUS

India has highly qualified doctors who are reputed worldwide for their academic and clinical acumen and technology on a par with international standards

healthcare facilities, quality infrastructure, improved transportation, and ease of connectivity are some of the areas that will definitely improve with time.” Venkatesh adds that investments from other countries will increase and more international healthcare players will want a share of Indian healthcare industry. “We have already seen the VPS Healthcare, Aster Group and Thumbay Group start acquisitions in India. Healthcare needs being specialised and ever increasing, there would be more avenues of specialised and niche segment hospitals, clinics and centres. Customisation of services and delivery mechanisms will increase, alternate medical systems will proliferate and focus will shift towards wellness management from illness increase their bed strengths through capital management.” The experts also point out infusion from venture capital funds, private that a consolidation will happen in terms of equity, mergers or acquisitions.” He explains offering India as a destination of not just one that while Apollo has been making steady branch of healthcare services but a wide array progress in its national capacity build up, there of alternate systems of medicine like AYUSH. are many like Birla, Fortis, Global Care, AMRI and Max etc., which are moving beyond their INDIA’S USP hitherto comfort zone of regional dominance. “International patients have begun to seek Dr. Prem Jagyasi, Managing Director the lowest cost and the highest quality and Chief Executive Officer, Dr. Prem and medical treatments in India. Other factors Associates, and a renowned author in the field TRENDS that make India one of the most preferred of medical and wellness tourism, adds, "Thus According to Jagyasi, “In the next few years, medical tourism destinations include ease of far, India has done exceedingly well in being a I can see more medial tourists coming to India travel and the fact that people here converse major contributor to the global medical tourism for bone-marrow transplants, eye surgeries, in English in almost all parts of the country,” industry worth $439 billion and it is estimated cardiac bypass surgeries, alternative says Jagyasi. Vekatesh explains that the to grow by 25 per cent annually according to medicines, heart surgeries, hip replacements, general concept of medical tourism is widely VISA and Oxford Economics report- Mapping advanced medicines, hip resurfacing based on accessibility of care, economics and the Future of Global Travel and Tourism.” treatments, and dental tourism. Better quality. “India has highly qualified doctors

talk 8 TRAVTALK September 1ST Fortnight Issue 2016 IN FOCUS

and security and hygiene standards are high. DENTAL TOURISM IN INDIA “Infrastructure development of overall public PROCEDURE India US Hungary Poland Thailand and civic facilities, taxations of unequal nature across the country, diverse hospital sectors Single $525 to $2990 to charging abnormal rates are all deterrents,” Implant $1012 $5000 $1000 $900 $1700 he says. Veneers $220 At least $800 to $1200 $360 $450 $240 DENTAL TOURISM: INDIA’S NEXT Root Canal $80 $699 to $150 to $90 to CROWN JEWEL? $1300 $60 $200 $200 At present there are five Dental Spas in India Crowns $80 $750 to $280 to $210 to and the dental services market is a huge one. $1000 $285 $800 $390 According to Venkatesh, Indian entrepreneurs Bonding $25 to $30 $150 to in healthcare sector still lack a world view of $300 $70 $60 $80 the opportunity as most of them are so busy Wisdom Tooth $250 to catering to the local needs that they hardly Removal $90 $500 $180 $190 $144 have the vision, appetite or patience to grow Source: Apollo White Dental the industry to international standards. “I who are reputed worldwide for their academic marketing strategies, and has considerably strongly feel India is the right destination for and clinical acumen and technology on a par complicated and lengthy visa processes for Dental Tourism considering the availability of with international standards. People from medical tourists. Furthermore, the presence of international technology and expertise at just developing and under-developed countries unorganised and unaccredited support system one fraction of a cost, the huge possibility of come for accessibility of healthcare which needs to be worked upon at the right earnest,” experiencing different parts of the country is unavailable in their countries while says Jagyasi. Pointing out other deterrents, and yet completing the treatment aptly. I find travellers from developed countries come for Venkatesh adds that apart from the challenge countries like Thailand, Portugal and Jordan cost advantage.” to provide international quality services, the are quite ahead in terms of technology as well bigger challenge is to draw in patients from as initiative to market dental tourism services. CHALLENGES BEING FACED affordable developed countries where the They provide facilities for tourists and patients “As of now, India attracts only three per cent demand for high quality transportation, stay of an uber standard, be it in dentistry, allied of medical tourism traffic, lacks effective for accompanying family members, safety cosmetic or well being,” he says. DESTINATION

WellnessTHE

ABODEThailand’s distinctive gentle healing art has evolved over millennia, including both practical and philosophical therapeutic elements. Indulge and pamper yourself in a refreshingly liberating humanistic approach to wellness and open up to new possibilities for a fulfilling life.

ellness is deeply rooted in Thailand's advanced beauty facials, as well as regional offerings such culture, which makes it a major as Balinese massage, Shiatsu and Ayurvedic options. expectation of all the travellers visiting the country. Massage therapies have Famous for holistic wellness spas where everything from Wbeen passed down for generations and have been used diet to mental state and exercise are taken into consideration through the decades for curing many ailments. With a strong over and above spa therapies, everything is delivered with connection to healing through touch, treatments have since class, and panache. Every part of Thailand offers holistic broadened to a selection of worldwide offerings including treatment or wellness resorts. Destinations like Chiang western massages such as Swedish and Aromatherapy, and Mai have a high wellness quotient with a concentration

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Every part of Thailand offers holistic treatment or wellness resorts. Destinations like Chiang Mai have a high wellness quotient ration of wellness-driven resorts

Photo credit: Anantara Bophut Koh Samui Resort

September 1ST Fortnight Issue 2016 TRAVTALK 11 talk DESTINATION

of wellness-driven resorts. Some resorts are destination spas in themselves like RarinJinda Wellness Spa Resort, Four Seasons Resort and The Dhara Dhevi in Chiang Mai, Chiva-Som, Hyatt Regency (The Barai Spa) and Evason in Hua Hin, Absolute Santuary and Kamalaya in Koh Samui, Anantara Mai Khao and JW Marriott, in Phuket etc.

Surrounded by indigenous forests and rugged rock formations, nestled within the inner lagoon of Phulay Bay, a Ritz-Carlton Reserve is a spectacular destination spa. This contemporary split-level masterpiece comprises three traditional Thai pavilions offering 11 luxurious treatment rooms, private spa suites and relaxation pavilion. A range of relaxing holistic treatments and natural spa products, a wellness studio for meditation and Yoga and spa cuisine using organically grown fresh fruit, herbs and vegetables can be enjoyed at this retreat. Treatment rituals inspired by traditional techniques and using indigenous ingredients and practices set this sanctuary apart. The holistic energy balancing ritual uses hot volcanic stones to concentrate on the seven chakras of the body; Thai Herbal infusion ritual uses traditional Thai poultices to warm the muscles and local Prai oil to nourish the skin. Photo credit: Phulay Bay, A Ritz-Carlton Reserve

Various spa resorts offer different signature services of their own and travellers can meet health consultants to select the course of therapy Photo credit: Six Senses Yao Noi

Various spa resorts offer different signature services has some of the best visiting experts in alternative medicine, of their own and travellers can meet health consultants to offering physical and spiritual therapies to help address health select the course of therapies that suits them which may concerns and achieve a better state of mind. There is also Yoga, include spa, meals, Yoga sessions, hydrotherapy, Thai or oil Reiki and Pilates to add to the menu. massage, body and facial scrub, and meditation classes. Six Senses Yao Noi resort sets the highest benchmark for Six Senses is a spa-focused brand that works all across island resort living in Asia. Located on a small island in Phang Thailand. Six Senses Samui is set on a gently sloping headland Nga Bay, this resort gives a sense of privacy and adventure. The at the northern tip of Samui island with 66 private villas, many Six Senses Spa village is nestled into the lush tropical hillside. with personal pools, which are landscaped within natural A Long House Suite is modeled on a typical village house from vegetation, and glorious, sweeping panoramas out to the Gulf northern Thailand. Using only naturally and ethically produced of Thailand and the surrounding islands. Travellers can get spa products, the treatment menu promotes traditional Thai treatments with a tropical sea breeze in private salas. This spa healing practices and incorporates the four elements of earth,

talk 12 TRAVTALK September 1ST Fortnight Issue 2016 The Six Senses Integrated Wellness Programme offered at Six Senses Yao Noi is an innovative approach to wellness

Photo credit: Six Senses Samui water, fire air, to ensure the senses are balanced. The Six body scrubs and wraps incorporating medicinal ingredients like Senses Integrated Wellness Programme offered at Six Senses the healing ginger herb plai – also known as ‘poo loey’. Muay Yao Noi is an innovative approach to wellness. An in-house Thai is Thailand’s traditional martial art, a unique unarmed expert measures and analyses key physiological biomarkers combat style known as the ‘art of eight limbs’ since fighters and provides the guests with lifestyle and nutritional advice, use knees, shins, feet and elbows. When practicing this art one along with personalised programmes of spa treatments, fitness can develop coordination, flexibility and stamina. One can visit and wellness activities based on the preventative principles of week-long Muay Thai camps, or fitness boot camps along with the eastern medicine approach. Yoga holidays. For aesthetic treatment, Thailand also has a lot of specialised hospitals like Yanhee Hospital, Bangkok Hospital, Anantara Bophut Koh Samui Resort offers a flexible Bumrungrad, Samitivej, Phyathai Hospital, Central General approach to spa and wellness in a scenic setting like Traditional Hospital, RSU Healthcare, etc. The cost for treatments in spa Thai massage, royal Thai massage, Thai herbal compress, Thai resorts start from THB 1,200, while a short-time Thai massage herbal steam, Tok Sen Northern Thai massage therapy, herbal or foot massage outside the resorts start from THB 150.

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Europe’s Known as ‘World Spa Resort in the Black Forest’, the 2,000-year-old spa city Baden-Baden in Germany is an oasis for spa, beauty and wellness. Spa CITY

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Photo credit: Caracalla Spa

ituated at the foothills of the Black With its healing springs, qualified clinics, the Forest, Baden-Baden is an old spa Salina sea salt grotto and stylish hotels, magnificent city in Germany which fascinates its parks and abundant leisure and recreational visitors by its special atmosphere and facilities, Baden-Baden has all the ingredients Selegant lifestyle. Those who cherish life’s pleasures to host an individual health programme. The and wish to recharge their batteries have a variety spring waters carry in it minerals such as lithium, to choose from in Baden-Baden. cesium, silica, boric acid, manganese, magnesium, as well as traces of cobalt, zinc and copper which The Caracalla Spa embodies the spirit of cannot be thanked enough for their curative and a thermal bath offering soothing relaxation in healing powers. curative thermal water with a huge Roman sauna landscape, a rock grotto with hot and cold water A host of wellness therapies are offered like pools, water current channels, marble whirlpools, Thalasso-Thermal Therapy which combines With its healing springs, qualified clinics, the Salina sea salt grotto, hotels, parks and recreational facilities, Baden-Baden has all the ingredients to host an individual health programme

an aroma steam bath as well as the new stylish the range of thermal water remedies with the wellness-lounge. Friedrichsbad is a temple to the comprehensive Thalasso therapy; anti-aging art of bathing. Situated at the foot of the Altstadt, therapy; anti-stress therapies; beauty treatments Friedrichsbad embodies the combination of in the Futuresse parlor; Ayurveda facial; bio- traditional Roman bathing with the habit of Irish lifting; Day Spa Salina sea salt grotto comparable hot air bathing traditions which have been enjoyed to the Kneipp therapy and holistic medicine of here for the past 125 years. A harmonious bathing today where salts from Dead Sea and Himalayas, sequence to regenerate mind, body and soul in an supports a micro-climate to strengthen the immune invigorating 17-step ritual is sheer bliss. system while helping treat a number of disorders and natural Fango. Brenners Park-Hotel and Spa is the town’s acknowledged centre of excellence for therapy and A variety of massage therapies can be enjoyed medical care. A beautiful space to lighten, revive at Baden-Baden like deep tissue massage; silk and cure the mind surrounded by green parkland glove massage; Ayurvedic massage; and foot and the soothing sounds of the flowing river Oos reflexology massage are amongst the few on offer. defines recuperation for body and soul in a haven Cosmetic treatments and orthopaedics also can be

Photo credit: Friedrichsbad Photo credit: of social splendor. found at various clinics in Baden-Baden.

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Spas with a

differenceThese international spas let you de-stress with a selection of treatments incorporating unusual ingredients that let you connect with nature, detox and rejuvenate. HAMMAM at Six Senses Spa, Zighy Bay, Oman Stretch of sandy beach fringed with dramatic rocky can be enjoyed at their personal space in the villa as well. mountains on Oman’s Musandam Peninsula sets the tone for A unique ritual at Six Senses Spas is use of singing bowl Six Senses Spa at Zighy Bay. The setting of the 82 indigenous before and after a spa treatment as it is believed that the village-style pool villas is spectacular while the Spa at Zighy sound from Tibetan singing bowls entrain the mind which Bay combines innovative and ancient holistic treatments for the sound frequencies induce deep meditative and peaceful integrated wellness experiences. states. The sound vibrations engage relaxation reflex and inhibit stress. A sanctuary of ultimate well-being, the Six Senses Spa offers centuries old massage therapy of hammams in a luxurious There are nine treatment rooms, a juice bar and two Arabian and calming ambience. The traditional Moroccan Hammam Hammams along with facilities for steam, sauna treatments, is a must have experience where treatment is done with ice caves and a gym with a certified fitness instructor at the warm herbal steam, a coating of black soap with eucalyptus Six Senses Spa, Zighy Bay. essential oil and gentle exfoliation using a Kese mitt. The wellness packages are available for three or five Rasoul purifying clay enriched with seven fragrant herbs days and the travellers can choose from a variety of is then applied to the skin followed by body milk treatments like Yogic Detox, Yogic Sleep, Sense application. The guests can choose from a variety of De–Stress, Zighy Beauty Programmes with of spa menus apart from hammams like holistic Zighy Signature Massage, Aphrodite Bath massage, oriental massage, deep tissue and a combination of Hot Stone, scalp massage and detox massage which massage and Aromatherapy Bath.

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HAKI Therapy at Adler Thermae Spa & Relax Resort, Tuscany

Nestled in the very heart of the Val d’Orcia offers a wide range of services for health Natural Park, a UNESCO World Heritage and beauty like anti-stress programmes, Landscape, by the ancient spa village Bagno relaxing, firming, anti-cellulite, purifying, Vignoni, the Adler Thermae Spa and Relax regenerating and anti-age treatments. Resort, Italy, is a five-star spa resort with Diagnosis and medical check-ups, baths and unique well-being offerings for the body packs, massages, physiotherapy, Ayurveda, and mind. oriental treatments, Watsu, and natural treatments are additions to the spa menu. The Resort offers unique organic spa An exclusive ‘Vital-Aging Spa Programmes’ cosmetic treatments, exclusive Adler and ‘Tuscan Spa’ treatments with natural treatments with bio-cosmetics with pure ingredients from the Tuscan countryside ingredients from the nature of Tuscany like olive oil, red grapes and wine, milk and and the Dolomites and Wine Therapy for honey are varieties that one can indulge in. body and face. The striking Relax Rituals are exclusive to Adler Thermae like a good Adler Aquae or the world of thermal baths is Brunello bath and a regenerating grape fed with water from the hot spring of Bagno seed oil massage to relax the body but the Vignoni. Thermal pools with waterfall, tasting session at the end of the massage whirlpools and hydro-massage beds, sport invigorates the senses to complete this pool with wild river water stream, exotic unique ritual. HAKI treatments, for people ‘Argillae’ mud bath, saunas, and the mystic suffering from modern lifestyle, like HAKI underground ‘Saline Grotto’ bath with Dead Flow in Thermal Water, Ayurveda, Thalasso, Sea salts are a treat for healing. special medical programmes for weight loss and detox and body treatments like Fango Culinary excursions such as truffle hunting Bath with volcanic halloysite clay with and tasting, olive oil production, collecting pronounced draining and cleansing effects and tasting wild herbs, enagage travellers. are classic examples. In order to create an environment of complete well-being, a bio-climatisation In Adler Spa one can relax in a variety of system has been developed which avoids ways like in an Etruscan steam room, steam all unhealthy effects of air-conditioning and sauna in the travertine cave, Finnish sauna regulates temperature through irradiations on the lake, and the herbal steam room. It from walls, ceiling and floor.

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GEOTHERMAL Spa Therapy- Blue Lagoon, Iceland Spread over an 800-year-old lava field strengthens the skin, scrubbed and polished in the heart of the Reykjanes Peninsula with an invigorating combination of the – a UNESCO Geopark in Iceland, Blue Lagoon’s minerals and oils followed by an Lagoon is a geothermal seawater wonder, algae or silica wrap. The final stage of the offering a luxurious geothermal spa treatment is a 50-minute, full body, in-water, experience. Just 20 minutes from Keflavík relaxing massage. International Airport and 50 minutes from Reykjavík, Blue Lagoon is simultaneously The lagoon is enriched with unique remote and easily accessible. It holds nine concentrations of silica, algae, and minerals, million litres of geothermal seawater and the primary, rejuvenating components was named in 2012 as one of National of geothermal seawater. A sanctuary of Geographic's ‘25 Wonders of the World.’ The relaxation and healing, Silica Hotel is just unique properties of its waters provide an a kilometre away from Blue Lagoon. It enchanting lagoon experience. In addition comprises 35 bright and spacious double to the sublime pleasures of geothermal rooms which offer private facilities and a seawater, the lagoon offers a sauna, a steam veranda, with breathtaking views of the room, a waterfall, a luxury lounge, a cafe, surrounding lava fields. The hotel caters an in-water silica bar, an in-water beverage to a private geothermal lagoon, complete bar, and a tantalising selection of in-water spa facilities, and a clinic for psoriasis massage and treatments. While floating in the treatments. The treatment is focused on soothing warmth of the water, the in-water maximum effectiveness in the shortest massage is deep, relaxing, and conducted time. It includes daily serum wraps, aquatic with Blue Lagoon mineral massage oil. This massage therapy and a home care kit to experience is the foundation of all other take away with you. The intensive treatment Blue Lagoon massages and treatments. A is available for a period of one to two weeks, typical Blue Lagoon Massage cleanses and with the possibility of adding extra days.

September 1ST Fortnight Issue 2016 TRAVTALK 19 ALTERNATIVE HEALING

Photo credit: Oliur Rahman THE WAY Fuelled by anUNANI intense and growing affinity towards natural, herbal-based medicine, the healthcare industry in India is leveraging Unani system of medicine as an alternative path.

ccording to the report — is critical, for both its nutritional value and its India Alternative Medicine pharmacological actions. and Herbal Products Market • Regimental therapy attempts to use simple Outlook to 2018-Surging physical means to cure a disease. DemandA of Herbal Skincare Products to Impel Growth — the Indian alternative People are moving away from synthetic, medicine and herbal products market will chemical based products. “Hamdard, with its exceed ` 504 billion by 2018 due to the lineage and trust factor sits naturally on this increasing demand of natural and herbal positioning. Hamdard Wellness will be the products and medicines in the country driving force to spread awareness and induct while a report by Punjab Haryana Delhi today’s discerning consumers to the healing (PHD) Chamber of Commerce and Industry UNANI FACTS touch of Unani,” says Mansoor Ali, Chief suggests that the Indian medical tourism Sales and Marketing Officer, Hamdard India. industry will be worth $ 6 billion by 2018. • Over 40 undergraduate and postgraduate colleges teaching HAMDARD WELLNESS CENTRE Unani medicine in India FOCUS There are six operational Hamdard Wellness • Over 250 Unani hospitals with It is a comprehensive medical system which total bed strength of 4,562 Centres in India with four in Delhi and one provides promotive, preventive, curative and • 1200 Unani Dispensaries each in Patna and Hyderabad. New centres rehabilitative healthcare. Its fundamentals, in Jammu and Kashmir, Kolkata and Kanpur • 52,000 practicing Unani diagnosis and treatment modalities are based physicians spread across will be opened soon. With three to four on scientific principles and a holistic approach 18 states in India consultation rooms per centre, approximately which considers individual's relation to his/ • More than 400 Unani pharmacies 50 patients can be accommodated at a time. her environment and emphasises on health of “Unani is inexpensive, therapeutically body, mind and soul. In Unani there are six effective, largely free from adverse effects basic factors which are considered essential TYPES OF THERAPIES and easily available. With a wide range of for the maintenance of good health and • Pharmacotherapy aims at rebalancing the over 500 natural and herbal based products, prevention of diseases which include: air, food body, creating its own defense system to we offer innovative and natural product and drinks, bodily movements and repose, equip the body to fight off diseases naturally. solutions. The approximate business volume psychic movement and repose, sleep and • Diet-o-therapy is used as a key line of of Unani treatment in India is `400 crore,” wakefulness and evacuation and retention. treatment. Food included as part of the diet adds Ali.

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WELLNESS CENTRES Ho istic

Hea Wellness retreats are designeding to address specific ailments through tailored programmes which focus on detox, weight loss, stress reduction, anti-ageing and not just a luxurious massage.

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COMO Shambhala Estate, Bali Travelling alone, as a couple or with families, COMO Shambhala Estate is a Bali health spa retreat that encourages travellers to make real and lasting improvements to their lifestyles while learning to relax completely.

Located in Ubud, a town regarded as the island’s cultural hub, meaning medicine in Balinese, COMO Shambhala Estate offers a holistic purpose to help travellers find a sense of peace through the continuous process of learning and rebalancing, aided by special environments, specific knowledge and healing therapies. The Estate’s specific site utilises water from The Source, a natural spring locally revered for its healing properties. Every aspect of the Estate, the design, facilities, staff, treatments, cuisine, accommodation and community encourages complete healing.

The Estate offers sophisticated spaces that are at once contemporary and thoroughly traditional. The aesthetics mix Asian and European influences, handmade furniture, Indonesian artifacts and architectural details that exude the spirit of the region. It is the attention to detail that helps make this Bali spa resort stand apart. The property offers nine treatment rooms, four treatment pavilions at Kedara, outdoor hydrotherapy area with vitality pool, Yoga studio and Yoga pavilion, Pilates studio, sauna, consultation rooms, chemical-free spring water pool, outdoor jungle gyms amongst many others. There are 30 rooms, suites and villas, including five Residences, five Retreat Pool Villas and four Private Villas.

In keeping with the holistic approach of the health spa in Bali, COMO Shambhala Estate places a core emphasis on nutrition. While the cuisine at the estate does not stipulate calorie counting, it is organic, sourced locally, and delivered from field to table with minimum delay, fostering balanced eating with delicious menus showcasing strong, deep flavours and many raw foods.

The pampering treatments of a conventional destination spa are woven into a personal Wellness Programme, providing a 360-degree experience closely tailored to the traveller’s needs. Expert consultants and therapists with more than eight specialisations — Ayurveda, Acupuncture, hydrotherapy, nutrition, reflexology, Qigong, Yoga, Pilates, oriental medicines are offered. The spa treatments include multiple types of massage, facials for restorative skincare and authentic Ayurvedic programmes like COMO Shambhala Massage; Deep Tissue Massage; Indian head massage; Indonesian massage; Thai massage; Hot River Stone massage; Taksu massage; pre-natal massage; reflexology; Acupuncture; body care; Ayurvedic therapy; facial care; hydrotherapy.

The wellness programmes are available for stays from three to seven nights. Longer programmes are tailored to each individual’s requirements and priced accordingly while the Discover Daily Rates allows the traveller to benefit from all the Estate has to offer without making such an involved or lengthy commitment.

Factofile • One hour drive from Denpasar, Bali’s International Airport with direct flights to Singapore, Hong Kong, London, Tokyo, Bangkok and Sidney. • Over 20 Asian inspired and Western holistic treatments • Individual treatment by certified in-house consultants

September 1ST Fortnight Issue 2016 TRAVTALK 23 talk WELLNESS CENTRES

SHA Wellness Clinic, Spain SHA Wellness Clinic is located at the Mediterranean Sea, surrounded by mountains and parks in Alicante, Spain. The temperature of the region is considered to be one of the most favourable places in the world for health according to the World Health Organisation. SHA Wellness Clinic is a unique concept. It is not just a hotel, spa, or clinic; it is all of these and much more. The SHA method is a perfect mix between the most effective and tested natural therapies, which include a highly therapeutic nutrition, with the latest advances in medical science, especially with regard to preventive, genetic and anti-aging medicine.

The coordinated and supervised fusion of these therapies with fitness activities, healthy eating and a re-education of habits to introduce the guests to a healthy life-style gives a 360 degree approach. The 92 suites are designed to create peaceful and relaxing atmospheres.

SHA's nutrition, based on the healing principles of microbiotics but adapted to modern life, offers a simple and natural way to establish health. The SHA food pyramid upholds the recommendations from the World Health Organisation and to a great extent is in line with what the Harvard University of Medicine proposes as being the most suitable diet for humans.

Moreover, the most effective and tested type of natural therapies are administrated by prestigious international experts at SHA, which include Acupuncture, Shiatsu, deep tissue massage, reflexology, Osteopathy, Reiki or moxibustion amongst others.

Guests can also enjoy the most innovative treatments in aesthetic medicine that help them acquire a young, natural and healthy physical appearance that can also improve their self-confidence. World famous specialists can be met at the SHA aesthetic area. More than 80 health treatment cabins and consultation rooms, equipped with the very latest technology are offered. A SHA Academy has also been set up which organises a selection of conferences, classes on healthy cooking, relaxation, meditation, Yoga, breathing, full attention sessions and other group activities that provide guests with the tools and the knowledge to enjoy optimum long-term physical, mental and emotional well-being.

Holistic Wellness • Oriental Therapies: Thai massage; Abhyang fusion massage; Shiatsu massage; Reiki session; Reflexology session; Hot Stones Massage • Fitness Activities: Functional assessment sessions; Personal trainer sessions; electrostimulation; Pilates; Power Plate; Kinesis; Nordic walking

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ARO HA Wellness Retreat, New Zealand Set in New Zealand’s Southern Alps near Queenstown, Aro Ha Wellness Retreat is a first of its kind retreat centre, which infuses advanced eco accommodation, permaculture based self- sufficiency and world class results-oriented programming. It is a purpose-built luxury wellness retreat, which aims to refresh, rejuvenate and reignite all those who walk through its doors.

A place where people could embark on a transcendental journey through nutrition, exercise, adventure, alternative health and self-development, Aro Ha offers innovative, all-inclusive Wellness Adventure Programmes based on Yoga, sub-alpine hiking, functional strength training, meditation, therapeutic massage, mindfulness and detoxifying vegetarian cuisine.

There are a total of 20 guest rooms including 12 eco-suites and monastic singles. Each room aims to reflect a Zen-like ambiance with the idea of openness ever-present. Guests at the retreat, usually around 12-15 at a time, are expected to share informal spaces, allowing them to connect with others, as well as themselves. Staff to guest ratio is high allowing guests to be challenged at their own level. The retreat can accommodate up to 80 guests for a one day event while each retreat has an eight person minimum.

A wellness retreat at the property can be done in either five or seven consecutive days. A day at Aro Ha is pre-planned to the minute. It consists of a dawn-wake up and invigorating Vinyasa Yoga session, a lengthy hike into the surrounding sub alpine landscape, mindful-meditation, functional strength training, healing body work and contrast spa therapy. There are different themed retreats to choose from with specially selected local and international guest educators making an appearance.

Aro Ha is not reliant on the grid as it uses New Zealand’s largest privately owned photovoltaic array. It was built using the premise of passive haus and permaculture design, mixed with modern technology. It also boasts the first renewable distributed heating system in New Zealand.

Holistic Wellness • Body and Mind Exercises: Yoga Private Lesson; Tai-Chi Private Lesson; Meditation and Pranayam Techniques

September 1ST Fortnight Issue 2016 TRAVTALK 25 talk GOOD TO KNOW

Block your DATES Alternate health plan Under the centrally-sponsored scheme of National AYUSH Mission (NAM), the Central Government has approved a total of fourteen 50-bedded integrated AYUSH Hospitals which include Ayurveda during 2014-15 and 2015-16 as per proposals reflected in the State Annual Action Plan (SAAP) received from the states/UTs.

SEPTEMBER 2016

Destination Health: Medical Tourism Trade Show Ottawa, Canada 9-11 6th Oman Health Exhibition State-wise approved projects and Conference Oman, UAE 20-22 STATE/UT PROPOSAL APPROVED UNITS AMOUNT APPROVED DURING 2015-16 th 12 International Exposition (` IN LAKHS) and Conference for Medical Andhra 50-bedded Ayurveda, Tourism, Spa and Health Moscow, Russia 21-24 Pradesh Homoeopathy, Unani and Yoga & Naturopathy Hospital 9th World Medical Tourism & at Vishakhapatnam. 1 50.00 Global Healthcare Congress Washington D.C. 25-28 Bihar 50-bedded Ayurveda, Homoeopathy, Unani and Africa Medical Tourism Expo Agadir, Morocco 29-30 Yoga Hospital at Patna 1 102.695 Goa 50-bedded AYUSH Hospital Moscow MedShow Moscow, Russia 30- Oct 1 at North Goa. 1 107.05 50-bedded AYUSH Hospital at South Goa 1 107.05 Haryana 50-bedded Ayurveda, OCTOBER 2016 Homoeopathy, Unani and Yoga & Naturopathy Hospital at Panchakula 1 83.34 Advantage Healthcare-India Greater Noida, Delhi 3-5 Nagaland 50-bedded Ayurveda and International Medical Travel Homoeopathy Hospital at Noklak, Tuensang District 1 333.33 Exhibition and Conference Dubai, UAE 9-10 Puducherry 50-bedded Ayurveda, 7th Medical Tourism Congress Puerto Vallarta, Homoeopathy, Unani and Siddha Hospital at Dhanwantari Mexico 13-15 Nagar, Gorimedu 1 70.00 10th Annual Global Sikkim 50-bedded Ayurveda and Yoga & Naturopathy Hospital Tyrol, Austria 17-19 Wellness Summit at Kyongsa, Near BhanuShalling Area, Gyalshing, West Sikkim 1 444.44 Global Health Tourism Summit Uttar Pradesh 50-bedded AYUSH Hospital Ankara, Turkey 18-22 and Fair Health Sumex at Kushi Nagar 1 83.332 7th Global Healthcare & Seoul, 50-bedded AYUSH Hospital at Bilhour, Kanpur 1 83.332 Medical Tourism Conference South Korea 20-22 50-bedded AYUSH Hospital at West Katli, Lucknow 1 83.332 50-bedded AYUSH Hospital NOVEMBER 2016 at Badrasi, Varanasi 1 83.332 50-bedded AYUSH Hospital 8th SPA-CE Trade Show Dolenjske Toplice, at NawabGanj, Baraily 1 83.332 Slovenia 17-19 West Bengal 50-bedded Ayurveda, Homoeopathy, Unani and Yoga 5th China International & Naturopathy Hospital at Topsikhata, District Alipurduar. 1 300.00 Medical Tourism Fair Beijing, China 18-20 Total 14 2014.565 World Medical Tourism Summit Abu Dhabi, UAE 22-23 Source: Ministry of AYUSH

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