start here

Willow Wearable Breast Pump Quick Start Guide Generation 3 start here welcome to the family.

1-888-WILLOW-3

[email protected] keys to success

Learn how to ALIGN Learn how to establish Learn how to empty your a good SEAL Pump to avoid spills (aka FLIP TO FINISH)

1 meet willow

Pump Flange Flextube™ Milk

For more details: See pages 5-7 in the Instructions for Use 2 get the app Your phone is your pumping partner. The app can help you...

□ view your suction level

□ track volume

□ receive helpful tips and alerts

□ see which phase you’re in

3 getting started Here are the five stages of pumping with Willow for the first time.

Check Willow Size Assembly Alignment Pump Flip to Finish pg 5 pg 8 pg 9-12 pg 13-14 pg 15

Watch videos in app or  at willowpump.com 4 check your Willow size What’s your Willow size? Your size for Willow might be different than the size you use for another pump! Using the right size for your Flange or Milk can make all the difference when it comes to comfort and milk volume you get with Willow. You need to measure the size of the base of your nipple to get the correct size for Willow.

Visit willowpump.com/sizeme to check your size and see which accessories are available.

For more details: See pages 8-9 in the Instructions for Use 5 your bra matters The bra you wear while pumping with Willow needs to keep the Pump pressed firmly and securely against your breast. Use a full-coverage nursing bra with a flap.

No gaps

Flap

TIP: If it feels like Willow might shift when you move, tighten your bra or pick a different one.

For more details: Visit willowpump.com 6 setup Just four steps - and you’re ready for your first pump session!

1. Boil Flange and Flextube™ for 10 minutes and let air dry 2. Wake up Willow by plugging the Pump into the Charger and waiting until the Pump lights up, then unplug. 3. Download app & pair Pump • Download the “Willow” App from your smartphone’s App Store • Your phone needs to be charged with Bluetooth on • Your pump needs to be on to pair - press & hold the On/Off button

4. Watch the videos (find them online or in the app)

For more details: Watch videos in app or  See page 11-12 in the Instructions for Use at willowpump.com 7 start assembly First, assemble the Flange, Flextube™ & Milk Bag.

1 2 3 Push Flextube™ Click Flextube™ Open the all the way down into Flange Flange door

4 5 Tuck Milk Bag Press Milk Bag Tuck Milk Bag under ™ under Flextube into Flextube FlextubeGrips ™ Grips

For more details: Watch videos in app or  See pages 14-17 in the Instructions for Use at willowpump.com 8 put flange on body Hold the Flange against your breast, centering your nipple in the Flange Tunnel (we call this alignment). Look down and to the sides as you center your nipple.

For more details: Watch videos in app or  See pages 18-20 in the Instructions for Use at willowpump.com 9 put flange on body check if your nipple’s centered Look through the clear Flange. The tip of your nipple should NOT touch the top, sides or bottom of the Flange Tunnel. If it does, try again.

No smooshed nipples

Correct Alignment Incorrect Alignment Milk expression. Try again.

NOTE: If your nipple is touching the Flange Tunnel even with proper alignment, you may not have the correct Flange size. 10 connect pump Once your nipple’s centered, connect the Pump.

1 2 Bring the Pump straight on Hold Pump firmly to the Flange (not from the and press Play bottom or the side) to initiate latch

For more details: See page 20 in the Instructions for Use 11 secure both pumps

1 2 Once in Stimulation, Align & initiate secure your bra - don’t latch with shift the Pump! second Pump

For more details: Watch videos in app or  See pages 23-24 in the Instructions for Use at willowpump.com 12 pump You might hear quiet sounds when you’re pumping - they’ll change as Willow transitions from Stimulation to Expression.

about 10 seconds about 2 minutes

INITIATE LATCH STIMULATION EXPRESSION Louder, slower sounds Short, quick sounds Slow, quiet sounds The Pump is latching. You’ll experience let-down Many women transition within Remember to hold - milk will start to flow. 2 minutes, but this can vary. Willow securely Note: you cannot go back to against your breast. Stimulation phase.

The Pump transitions from Stimulation to Expression as soon as let-down is detected.

For more details: Watch videos in app or  See page 22 in the Instructions for Use at willowpump.com 13 check your volume & adjust suction

Use the Willow app Use the increase/decrease buttons to keep tabs on your on the Pump to find the progress. suction level that’s right for you.

• You’ll have access to the first three suction levels in Stimulation. Once you’re in Expression and have pumped about 0.5 oz. of milk, you’ll have access to all seven suction levels. • If you haven’t transitioned to Expression within 2 minutes, you may need to realign.

For more details: See pages 26-27 in the Instructions for Use 14 flip to finish You’ll see milk in the Flange Tunnel after you break latch and remove Willow. Flip Willow upside down to capture this milk in the Milk Bag (psst … it’s normal for a few drops to be left in the Flextube™ after Flip to Finish).

ROTATE Willow so blue thumb tab faces you TILT until Pump HOLD until milk starts to gulp completely disappears and you hear one loud slurp (typically 3 to 4 gulps FLIP all the way over at this point) and wait until gulps TIP: If more than a few drops of milk remain stop (after a total of in the Flextube™ after Flip to Finish, 8 gulps) press Play and do it again.

For more details: Watch videos in app or  See pages 30 -33 in the Instructions for Use at willowpump.com 15 empty milk bag Use clean scissors to cut on the dotted line to open the Milk Bag.

1 2 Place spout in Squeeze to release and as much slowly tilt bag milk as possible

For more details: See page 40 in the Instructions for Use 16 learn the lights Color of light indicates battery status.

Green Solid Enough charge for 2+ sessions Willow will talk to you via its Orange Solid lights. Here’s Enough charge for 1 session what they mean. Red Solid Low battery - inadequately charged for session

On/Off Blinks Orange: White Pulsing: Check connection from Milk Bag or Willow pauses after 25 minutes Container to Flextube,™ Flextube™ of continuous pumping. Press to Flange or Container, and Flange Pump/Pause button to continue or Container to Pump

Pump/Pause Pulses White White Solid: and On/Off Blinks Orange: Your Milk Bag or Milk Container Make sure Willow is pressed is full. Add a new bag or use an firmly against breast with no fabric empty Container and then press between your skin and pump. Pump/Pause to continue pumping

LOOK FOR ALERTS IN YOUR APP! 17 your tools Don’t get stuck or frustrated – reach out. We are here for you.

for all the details

instructions for use help.willowpump.com

? on-the-go

help in the [email protected] Willow App person to person

1-888-WILLOW-3 chat with us call or text at willowpump.com

18 These tips are updated periodically, so please check willowpump.com for current version. ©2019 Willow. All rights reserved. The stylized “W,” Willow, and Flextube are trademarks or registered trademarks of Willow in the United States and other countries. Patent: willowpump.com/patents A - 1095 - ART