PNC Arena Newsletter Volume 1, Issue 2 March 1st, 2016

Customer Service Tips

“Make Every Guest Touch a Talking Point” There are 19 potential touch points throughout a patron’s experience at PNC Arena for staff to have a influential interaction. Touch points are encounters with guests where we engage to exchange information, provide or handle transactions. Our product is sports and entertainment; however, we are in the “people business” and they are our sole responsibility. Over the next few months we will look at 19 areas that provide the most opportunities to interact with our guests. 1. Ticket Sales—this is your opportunity to get to know the person on the other end of the phone whether they have been to one game or Employee Spotlight: multiple. You have the opportunity to be someone’s direct line of communication with the team. You play a key role in ensuring that Presidential Award Winners fans return for future games. We want to take the time to recognize our Presidential Award Winners from the 2014-2015 Season. Our recipients were Patti Hall, Jack Page, Russ Parasiliti, Bill Parking Updates: Private Drop-offs & Pick-ups Pickens, Deborah Sheehan, and Mark Yost. We thank all Limousines, Buses, White Horse, Uber, Hotel Shuttles, Rideshares, & six of these individuals for exemplifying what it takes to Personal be a Presidential Award Winner. Drop-Off Procedure: Drop-offs will enter the PNC Arena property via Gates B, C, D, or F. The Presidential Award Winners show characteristics Drop-offs at Gate C will be conducted within the drop-off area of Gate C, not the arena doors. associated with all other awards. They show vision, Alert parking staff immediately upon entering the property so that you can be directed to East openness to change and responsiveness to emerging VIP or West VIP. Cars, SUV’s, vans, & smaller limousines have the option to drop-off at the East issues as well as being a contributing resource to the VIP & West VIP. Buses & extended limousines may not enter the VIP lots and will drop-off on VIP Arena seen in our Distinguished Honors, while also Roadway. Drop-offs will be directed off the property by parking attendants. All private drop-offs demonstrating the ability to mentor, inspire, have the option to remain on the property during the event, though they will face standard PNC motivate, and support their coworkers recognized Arena parking fees. through their leadership. Finally, they are Pick-Up Procedure: Drivers should plan to arrive one hour prior demonstrating a positive and dedicated attitude, while to the end of the event & enter the property via Gate C on also bringing forward a respectful, diverse, and collabo- Trinity Road. Drivers should communicate with their passengers rative environment in all interactions that represent the where they are parked and the parking space number so that STAR Award. passengers may walk to the vehicle, though drivers have the We thank you all once again for all of your hard work option to walk and meet their passengers closer to the arena. and service to PNC Arena. If You See Something, Say Something™ February CHIP Award Winners The Department of Homeland Security’s “If You See Something, Say Emily Sykes Something™” campaign was developed to raise public awareness of Elizabeth Huber P E P S I F R O D B B Q L indicators of terrorism and terrorism-related crime, and to emphasize the Bria Clifton importance of reporting suspicious activity to the proper authorities. Steve McBrite I N K R C A N E S C A N S Police and security forces are hard at work, but public safety is the Bob Winstead responsibility of everyone. The participation of ordinary individuals is an Rick Sands Z A S U E X W D H V A F I integral part of our homeland security efforts. You know your everyday Susan Shields surroundings best—neighborhoods, workplaces, schools, parks and Bill Clark Z C Y B C N H T R A G R G transportation systems—and chances are you will notice when something seems strange or out of place. Be alert for suspicious behavior including Briana Pinero abandoned vehicles, unauthorized individuals, strange packages or Mike Noce A H L F R I S T H L A I M unusual odors. John Kopala Tim Bassette U O X T E I D O N E A E H Additionally, all employees need to be alert for potential risks at their workplace. Strange behavior or suspicious activity should be reported to H S C H A M S T A C O S O proper authorities immediately. March Word Search WHOM TO NOTIFY: S T O R M Y I K R K A G C - Arena Security (ext. 1140) Arena F&B: Beer - Your manager in the workplace Pepsi Pizza P A B E E R O L E J D A K - Call local law enforcement by dialing 9-1-1 Ice Cream Nachos - Call 1-888-NCISAAC (888-624-7222) – available 24/7 Chicken Bonus Words: R T I N X A V V P T C C E Hot Dog Canes For more information visit www.dhs.gov/if-you-see-something-say- F E U C H I C K E N F S Y something-campaign Brisket Stormy Fries Hockey BBQ Garth O R E O S T G O D T O H R Tacos State R S N R O C P O P D Y T N Popcorn NCAA March 2016 Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 9 PM NCSU vs. Boston 8 PM Katt Williams College

6 7 8 9 10 11 12 6 PM Kids ‘N Community 7 PM Canes vs. Ottawa 7 PM 7 PM Garth Brooks Foundations Casino Night

13 14 15 16 17 18 19 7:30 PM Garth Brooks NCAA Tournament Open NCAA Tournament NCAA Tournament Practice

20 21 22 23 24 25 26 7 PM Canes vs. Sabres 6:45 PM Winter Jam 7 PM Canes vs. Islanders St. Baldrick’s Night

27 28 29 30 31 Upcoming Events to Look Forward to: 5 PM Canes vs. Devils 7 PM Canes vs. Rangers ● April 6th – Employee Skate Night Easter Social Media Night ● April 8-9th—Monster Jam ● April 16th—Women’s Empowerment ● April 20th—Pearl Jam ● April 22nd—Martin Lawrence ● May 3rd—Beyoncé (@ Carter-Finley Stadium)

1. What type of animal is Stormy & how was he chosen to be the Mascot? NCAA Tournament About Stormy the Ice Hog NAME: Stormy Hoops & Hops FanFest BIRTHDAY: Oct. 10, 1997 The NCAA March Madness fun begins before you even HEIGHT: As tall as your average ice hog in skates enter PNC Arena! The Hoops and Hops FanFest will open 2.5 hours WEIGHT: Tons of fun before the first game on Thursday and Saturday. It will close shortly BIRTHPLACE: The Sty before tip-off, and reopen soon thereafter to serve fans who may FAVORITE ACTIVITIES: Playing hockey, shaking my bacon, sliding down be arriving for the later games and those wanting to relax outside. banisters, hanging with the Storm Squad, hamming it up for fans of all “Hoops and Hops FanFest” is located outside the South end of the ages, bagging Leafs Arena across from Carter Finley Stadium where fans attending the For more information on Stormy please visit NCAA sessions can partake in food trucks, beverages, Airbrush Face www.carolinahurricanes.com/Stormy Painting, and catching up on other tournament action. http://www.thepncarena.com/hoopsandhops2016 2. Who chooses what songs are played during the game? The pre-game warm-up mix is selected by the Canes Players. While, the Alumni Hospitality Area Official Team DJ, DJ Mista Illz of Morse Entertainment, selects the rest of Coming to Raleigh to root for your team and need somewhere to the music played throughout the game. meet and socialize with fellow alums? We have just the place to 3. The jerseys that are hanging in the arena, are they all retired num- gather before the games. Come early, avoid traffic, and catch up bers or why are they there? with old friends while we break out the Southern hospitality. The The three jerseys hanging in the rafters are retired jerseys of Ron Francis “Tented Tailgate” includes a fully catered hospitality location just (#10), (#2), and Rod Brind’Amour (#17). Ron Francis was a outside PNC Arena that can accommodate groups of 10-200(+) with center prior to retiring in 2004 where he stands second all-time in a cash bar and televisions for viewing tournament action. The NC career assists, fifth in career points, and third in games played. Francis is Pig Pickin’ is just $38 per person and includes: BBQ now the General Manager for the Hurricanes. Glen Wesley, a Company Pulled Pork, Buttermilk Fried Chicken, and plenty of sides defenseman prior to his retirement in 2008, following his to go with it. win with the team in 2006, is now the director of development for defensemen. Rod Brind’Amour played as a center prior to his retirement in 2010, following 20 seasons of play in the , where he captained the Hurricanes to their first franchise Stanley Cup Fan Questionswin in & 2006.Answers Brind’Amour is now an assistant coach for the Hurricanes. Hockey Updates

During February, Elias Lindholm and Jeff Skinner played their 200th and 400th NHL/Hurricanes games, respectively. The Hurricanes acquired two 2nd-, two 3rd- and two 5th-round draft picks, along with prospects Dennis Robertson, Aleksi Saarela and Valentin Zykov at the NHL trade deadline. earned 12 points (5g, 7a) in the team’s 13 games in Feb., including a six-game point streak.

Want to add your touch? Send suggestions, comments, or concerns to Taylor Link, [email protected] Things to add: Items for Sale, Fun Facts, Did You Know?, Hot Topics, etc.