Community and Client Services Monthly Review 1-30 June 2019

Community and Client Services Monthly Review June 2019

1 Community and Client Services Monthly Review 1-30 June 2019

Contents

1. Highlights of the Month...... 3 2. Workplace Health & Safety ...... 4 Summary ...... 4 Incidents and Injuries ...... 4 Lost Time Injuries & Days Lost ...... 5 3.Council in Community ...... 6 4. Financial Performance - June 2019 ...... 7 5. Community Lifestyle ...... 9 5.1 Community Programs ...... 9 5.2 Libraries ...... 17 5.3 Artspace Mackay ...... 22 6. Mackay Entertainment & Convention Centre and Events ...... 26 7. Corporate Communications and Marketing ...... 31 8. Emergency Management...... 39 9. Health & Regulatory Services ...... 46

2 Community and Client Services Monthly Review 1-30 June 2019

1. Highlights of the Month

PROGRAM PROJECT DETAIL

COMMUNITY LIFESTYLE 2019 Volunteer Expo The annual Volunteer Expo took place on Saturday 8 June. Over 50 community volunteer organisations hosted information stalls for the community. Exceptional attendance at Approx. 2,000 children aged 5 years and under children’s programs attended a library program designed to encourage early language and literacy in children in the month of June. MECC & EVENTS Numbers up at the The MECC has had an overall attendance MECC increase of 10% on the last Fiscal Year. Also, the total number of events and performances is up 12%.

Large numbers of 6 Possum Magic Workshops were carried out students attend Possum for Prep students at Victoria Park State School Magic workshops and Farleigh State School in the month of June. The workshops formed a bridge between the book and the production and included practical Drama activities that explored the plot, characters and themes of Possum Magic. Each workshop ran for 45 minutes and a total of 150 students attended. Feedback received from teachers was very positive; CORPORATE Mackay Show Display The team coordinated the #mackaypride display COMMUNICATIONS & at the Mackay Show, featuring a variety of MARKETING programs across council.

SES recruitment The team helped roll out a campaign in June – TV, radio, print and social media – to encourage residents to volunteer for SES. EMERGENCY MANAGEMENT Flood Level Cameras Emergency Management was successful in its application for funding to install remote cameras on identified river level stations. HEALTH & REGULATORY Biosecurity & Animal Pest Management Officers and Local Laws SERVICES Management Education Officers attended the Pioneer Valley show

Eat Safe Mackay 80% of food businesses have now been assessed under Eat Safe Mackay

Bridget Mather Director Community & Client Services.

3 Community and Client Services Monthly Review 1-30 June 2019

2. Workplace Health & Safety

Summary Nine incidents were reported in June.

Incidents and Injuries

The following injuries to MRC employees were reported: • Grazed and cut fingers that were caught between folding partition panels. • A potential aggravation of a pre-existing (non-work related) injury while lifting. • Pain in shoulder while relocating a removable wall panel.

The following incidents resulting in asset damage were reported: • An animal trap fell from the rear tray of a utility.

The following incidents involving members of the public were reported: • Anti-social behaviour resulted in two customers being removed from a library. • While helping to move chairs after an event, one chair fell resulting in a small laceration on leg. • A child entering the library got their hand caught in the automatic sliding door. • A child fell while dancing, bruising their elbows. • A child cut their finger while playing in the library courtyard. Each incident is investigated, and appropriate corrective measures implemented to reduce future risks.

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Lost Time Injuries & Days Lost

2014-15 2015-16 2016-17 2017-18 2018-19 Department Days Days Days Days Days LTI Lost LTI Lost LTI Lost LTI Lost LTI Lost Corporate Communications Community Lifestyle 2 4 MECC & Events 1 11 2 4 1 18 Emergency Management Health & Regulatory Services 1 2 1 1 Community & Client Services 1 11 2 4 3 6 1* 1 1 18

For the 2018-19 year, one lost time injury has been recorded: • While unpacking a stack of chairs, a worker received a knee injury when the stack fell forward and hit their knee. 18 days were lost as the worker recovered.

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

5 Community and Client Services Monthly Review 1-30 June 2019

3. Council in Community

The Council in Community Day in June took place in our Southern Region.

The day began with a Community Catch-up Breakfast at the Bakers Creek Community Hall and visits to several facilities in the region followed:

• Nebo Road Water Treatment Plant - Solar Site

• Materials Recovery Facility (MRF)

• Mackay Regional Council (MRC) Depot - Paget

• MRC Laboratory - Paget

Meetings and briefings were also held with the Mackay Society of Model Engineers at Muller Park, Ooralea and Mackay Turf Club at Ooralea.

6 Community and Client Services Monthly Review 1 - 30 June 2019

4. Financial Performance - June 2019

Financial Performance Report % YTD Variance of YTD Budget Community & Client Services Period Covered: 1 July 2018 to 30 June 2019 YTD Variance favourable of budget YTD Variance unfavourable, between 0% and 5% of YTD Budget YTD Variance unfavourable, more than 5% of YTD Budget Revised YTD YTD YTD Comme nts Budget Budget Actual Variance

4.01 - Community & Client Services Management 396,480 390,157 376,248 (13,909) On track 4.03 - Community Lifestyle 7,169,225 7,006,758 6,960,619 (46,139) On track 4.04 - MECC & Events 2,252,233 2,172,630 2,552,934 380,303 Overspend partly a timing issue with period 13 results yet to be included. Casual wages above budget due to extra work on point of sale system and overrun covered by other areas' underspend with total department under budget for year.

4.05 - Corporate Communication & Marketing 1,544,347 1,512,691 1,511,564 (1,127) On track

4.07 - Health & Regulatory Services 2,939,170 2,864,249 2,363,042 (501,207) Variance is a combination of factors, largely attributed to vacant positions during the period plus some additional income.

4.08 - Emergency Management 141,796 132,092 166,218 34,126 On track. Bushfire claim received - residual is from ineligible bushfire related items.

Operating (surplus) / deficit 14,443,251 14,078,577 13,930,625 (147,953) On track

7 Community and Client Services Monthly Review 1 - 30 June 2019 Financial Performance - 2018

Operating (surplus) / deficit 16,000,000

14,000,000

12,000,000

10,000,000

8,000,000

6,000,000

4,000,000

2,000,000

- July August September October November December January February March April May June YTD Budget YTD Actual

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5. Community Lifestyle

5.1 Community Programs

Number of Community Enquiries – 462 Number of Emergency Relief Assistance Packages provided – 14 Number of clients using the Centrelink Support Hub – 75 Sarina Sarina Neighbourhood Centre meeting rooms utilisation - 26 room bookings to support 94 members of the Sarina community. Occasions of JP Services provided to community – 24 Number of external bookings in Jubilee Community Centre for the month – 79 Total Jubilee Community Centre usage (internal/external) – 234

Community Development

Activity Comments

Domestic and Family The Domestic & Family Violence (DFV) Sticker campaign has Violence Sticker continued into June with the campaign being taken to the street level Campaign with Barton Street showcased as a street taking up the fight against DFV in our community. Over 14,000 stickers have been distributed through various locations and businesses. A pool of stickers remains to continue the campaign through the coming weeks.

Platform Youth The Platform youth development program expression of interest Development Program period closed with 18 young people accepted into the program. The program will now work with the young people to offer a series of professional and personal development and performance opportunities over the coming 12 months. Talents across the young people include musicians from multiple genres, DJ, performance theatre arts and circus performers across multiple disciplines.

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Water Tower Project Community Programs have been proudly supporting the Slade Point Support Neighbourhood Watch Water Tower Project. The project was supported by the Regional Arts Development Fund and ongoing officer assistance has provided support around the logistics of completing the project and planning the reveal event. The water tower will be having its official reveal to community on Friday 28 June.

Valley District Youth Valley District Youth Council hosted their first open day for 2019 with Council Open Day 16 young people in attendance. The goal of the day was to open the council to new young people and encouragement new membership. The young people in attendance enjoyed a variety of networking activities. The group is busily working on writing the script for this year’s production set to occur in October.

Learn to Skate Community Programs continues to partner with the Australian Workshops Skateboarding Community Initiative to deliver learn to skate workshops at the Sugar Bowl. The June workshop saw 36 beginner skateboarders participate across a wide age range from 2-42 years old.

Sarina Youth Centre Sarina Youth Centre welcomed 140 young people through their doors during June with 9 programs on offer. The centre has been busy planning their school holiday program of activities that will commence on Monday, 1 July and is open to all young people aged 10-18 years.

Grant Writing Community Programs will be hosting a series of community grant Workshops writing workshops across the region from July 10-24. Locations and dates are Sarina Wednesday 10th, Mackay Wednesday 17th, Mirani Tuesday 23rd and Calen Wednesday 24th. Attendees will be taken through the applications process for Council’s Community Grants and Regional Arts Development Fund, as well as provided with general tips on how to prepare a quality grant application. To RSVP for a workshop contact [email protected] or [email protected]

Community Meetings / Events / Interagency Meetings. 189 meetings and events were held, highlights included:

Community and Client Services Monthly Review 1 - 30 June 2019

Volunteer Expo The annual Volunteer Expo took place on Saturday 8 June. Over 50 community volunteer organisations were in attendance hosting stalls for community to engage with. Feedback from stall holders indicates that an average of 40+ people actively engaged with each stall, resulting in an average 5-12 future volunteer sign-up. Community organisations appreciate the opportunity to showcase their group, activities and programs and gained genuine outcomes in recruiting volunteers on the day.

Mackay Youth The Mackay Youth Connections Network met on Wednesday, 19 Connections Network June. Melanie Kemp, Chairperson of the NAIDOC committee presented on this year’s NAIDOC theme and festivities. 12 people attended, representing 11 youth organisations.

Mackay General The general interagency meeting was hosted this month, Marion Healy Interagency Meeting presented to the meeting on our Australian South Sea Islander community. 32 people were in attendance, representing 27 organisations.

Sarina Queensland Day The annual Sarina Queensland Day event was held on Sunday 9 June Festival at the Field of Dreams Parkland in conjunction with the Visitor Information Centre’s 1st birthday. 14 stall holders provided food and market goods, along with local organisations providing activities for children. 300+ community members attended the event which also showcased the Field of Dreams facilities.

‘Back to my Roots – The ‘Back to my Roots – Land and Sea’ cultural workshop was held in Land and Sea’ cultural Rockhampton on Saturday 15 June. Young people had the opportunity workshop to develop their knowledge of the cultural significance of the

Community and Client Services Monthly Review 1 - 30 June 2019

Joskeleigh and Girt Island areas as well as hunting. 26 young people attended the workshop along with facilitators, volunteers and elders.

Sister Cities Program

Activity Comments

Matsuura Youth Preparations are well underway for the 2019 Student Ambassador Ambassador Program Tour to Matsuura. The students are currently participating in cultural sessions to ensure they are prepared for the trip which departs on Sunday 30 June.

Sport & Recreation

Activity Comments

Sport and Recreation A meeting was held on Wednesday 12 June where committee Advisory Committee members reviewed and discussed the second section of the Sport and Recreation Strategy. Further workshops will be held in the next meeting to finish this activity.

Try the 5 Campaign In conjunction with Corporate Communications, Sport and Recreation Officers along with campaign ambassadors, councillors and Mackay Institute of Research and Innovation judged over 300 Try the 5 competition entries and awarded two winners.

Museums

Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 417 Volunteer hours contributed: 272

• Museum open for Queensland Day celebrations • Family plaques display • 2 x school tours • Preparations for finalising de-incorporation of Historical Society . 12

Community and Client Services Monthly Review 1 - 30 June 2019

Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm Visitors: 50 Volunteer hours contributed: 180 • Research request regarding Family History, The Palms Sugar Mill and Rosella Store.

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 0 Volunteer hours contributed: 120 • Replacement of old display case carpet bases with museum standard alternative • Upgrading of object labels • Creation of custom mounts for items susceptible to water damage • Redesign and layout of exhibition displays • Writing of historical article for Daily Mercury • Attendance at MRC Heritage trail workshops x 2

Greenmount Homestead Open: Sunday - Friday 10.00am – 2.00pm Visitors: 129 Volunteer hours contributed: 112 • After Dark Tour – 29 June • Refurbishments to Collection Archive Room • Writing of historical article for Daily Mercury • Attendance at MRC Heritage trail workshops x 2

Inkind Assistance requests 27 applications were processed for the month, with a value of $7,387.99.

Inkind Assistance provided to light up Sir Albert Abbott Administration Building for the International Light Up the Night campaign.

Junior Sporting and Arts and Culture Grant 1 Junior Sporting Grants were processed and approved for the month, with a total value of $150.00.

Community and Client Services Monthly Review 1 - 30 June 2019

Better Community Building Fund

Completed 20 87%  On Track 3 13%  Emerging Concerns 0 13%  Behind Schedule 0 0% Total 23 100%

Organisation Amount On Track Comments Following receipt of funds from the Mackay Basketball Incorporated Federal Government, the project is now $ 100,000  Grandstand – Court 4 ready to commence. Estimated completion date is December 2019. Mackay North Horse and Pony Notification of the approval of the Club Operational Works Permit has been $ 50,000  Completion of Stage 1 received. The project is expected to be Upgrades/Minor Works completed within months. Plans are well underway for the Pioneer Valley Golf Club $ 75,000  construction of a second buggy shed to Buggy Shed house the club buggies.

Completed projects are shown in the table below. From July, only the outstanding projects will be reported.

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club $ 25,000 Complete The project has been completed. Changeroom Upgrade

Brothers Bulldogs Junior Rugby League Club $ 80,000 Complete The project has been completed. Facility Establishment

Eastern Swans Australian Football Club $ 30,000 Complete The project has been completed. Fencing of the Perimeter

Eungella Community Development Association $ 250,000 Complete The project has been completed. Amenities Building

Habana and Districts Progress Association $ 100,000 Complete The project has been completed. Church Relocation and Community Facility Project

Community and Client Services Monthly Review 1 - 30 June 2019

Mackay Aero Club $ 50,000 Complete The project has been completed. Roof Replacement

Mackay Area Fish Stocking Association $ 18,000 Complete The project has been completed. Hatchery Emergency Backup Generator

Mackay Brothers Football Club $ 100,000 Completed The project has been completed. Water Retention/Irrigation Project

Mackay Junior Rugby League Association $ 80,000 Complete The project has been completed. Clubhouse Stand, Shelter and Lights

Mackay Pioneer BMX Club $ 120,000 Complete The project has been completed. Track Redesign and Upgrade

Mackay Rowing Club $ 100,000 Complete The project has been completed. River Bank Stabilisation

Mackay Tennis Association $ 119,000 Complete The project has been completed. Replacement and Upgrading of Lighting

North Mackay Saints Australian Football Club $ 33,000 Complete The project has been completed. Facility Enhancement

Palmyra Drag Racing Club $ 26,000 Complete The project has been completed. Burnout Pad

Pioneer Tennis $ 80,000 Complete The project has been completed. Stage 2 – Building ITF Courts

Seaforth Bowls Club $ 50,000 Complete The project has been completed. Irrigation Water Storage

Southern Suburbs Junior Rugby League $ 80,000 Complete The project has been completed. Complete Lighting on Fields 3 and 4

Community and Client Services Monthly Review 1 - 30 June 2019

The Scout Assoc of Qld – Central Coast Region $ 39,000 Complete The project has been completed. Construction of Machinery Workshop and Storage

The Valley Theatrical Players Inc $ 45,000 Complete The project has been completed. Pinnacle Playhouse Upgrade

Western Suburbs Rugby League Football Club $ 250,000 Complete The project has been completed. Undercover Lawn Bowls Green

Community and Client Services Monthly Review 1 - 30 June 2019

5.2 Libraries

KPI Update

Annual Status Service / Activity YTD Comments KPI Library Loans 630,000 799,228  Exceeded target

** Note: upon review of stats collation we found eResources Database Hits 35,000 19,355  were being counted twice so the 35,000 targets was unrealistic. This will be addressed next FY. Social Media Instagram: 1,185 5,000  Exceeded target Followers Facebook: 4,847

eNewsletter N/A 14,772  A great outcome subscribers

In Person Visits 400,000 377,389  94% of target

Web Visits 300,000 280,931  94% of target

A great contribution from our Volunteer Hours N/A 1,883 hours  volunteers

Programs / Events 39,346 25,000  Exceeded target Participants participants

Print and Digital Loans – Lending figures for June show that overall lending figures for the same time last year have been well exceeded. Both digital and print loans are up in June. Digital loans have almost tripled during this year due to increasing the available online collection.

Community and Client Services Monthly Review 1 - 30 June 2019

New Library Members

A focus on membership has resulted in a moderate increase in member sign-ups over the past few months, compared to the same period last year.

Library Highlights

Program Comments

Young People’s • We conducted 55 programs for children aged 5 years and under Services (incl. First 5 during June. These sessions are designed to encourage early Forever) language and literacy in children and their families and provide an opportunity for socialisation. o Baby Bounce: 720 attendees at 16 sessions o Toddler Time: 667 attendees at 16 sessions o Story Time: 819 attendees at 23 sessions • Outreach to local playgroups, schools and community groups: 321 attendees at 4 events.

Miss Kirsty presents an engaging Story Time at the Dudley Denny City Library.

Community and Client Services Monthly Review 1 - 30 June 2019

• Young People’s Librarian Claire Grandcourt attended the Children’s Book Council of Australia 13th National Conference in Canberra from Friday 31 May to Sunday 2 June. Highlighting the outstanding contribution made by writers of humour to Australian children’s literature and children’s literacy keynote addresses and panel session also addressed indigenous language, literature and teaching indigenous history, LGBTQI writing for young adults, the role of junior non-fiction in a Google world and the importance of independent publishing for children’s books in Australia.

• First 5 Forever special programs and outreach programs designed to encourage and support early language and emergent literacy in the 0-5 age group and their families totalled 958 attendees at 8 sessions/events. • Special events this month included the Botanic Gardens Open Day where we celebrated the 50th anniversary of the Very Hungry Caterpillar, the Community Shop Front at Mt Pleasant Centre, Super Playgroup at North Mackay Primary School, the NQ Babies and Kids Market, the Pioneer Valley Show and Mackay Show.

Errol, the First 5 Forever frog, was a hit with the children at Council’s pavilion at the Mackay Show.

Heritage Collection • Staff conducted 20 hours of information research and referral activities for 15 local and interstate clients during June. • Heritage Collection contributed support material for Library Programs and activities (e.g. Membership Drive; Mackay Show)

• Heritage Collection Supervisor participate in Mackay Regional Council Heritage Strategy Workshops (25th and 27th June)

• Book Clubs: 2 sessions with 17 attendees Community Outreach o Between the Lines Book Club - 10 participants o Valley Page Turners Book Club - 7 participants • Craft and Conversation Group – 12 attendees • Home Library Service – 55 customers received 376 items delivered by Friends of the Library. 19

Community and Client Services Monthly Review 1 - 30 June 2019

• Cultural Services o English Conversation Circle - 40 participants o Mackay Aboriginal Language Committee meetings - 16 participants o Multicultural Botanic Gardens Tour – 21 participants

• Community Library Tours o Designer Life Tour – 14 participants o CQU SEE Proram – 15 participants o Carers Queensland – 5 participants

• Mackay Region Presence o Botanic Gardens Open Day – 1000 attendees o Volunteers Expo – 144 interactions o Pioneer Valley Show – 489 interactions o Mackay Show

New volunteers for Friends of Mackay Libraries at the Volunteer Expo

Berky at the Pioneer Valley Show. • Community Engagement workshops and programs o Drug Arm Presentation o My Health Record Information Sessions o MRC General Interagency o Early Learning Program o Introduction to Dementia

Community and Client Services Monthly Review 1 - 30 June 2019

• Displays and Campaigns o NAIDOC Contest

• Steamin’ Seniors – Crack the Code – 18 participants across 3 sessions • Digital Accessibility Pilot Program, session 2 – 6 participants across 4 sessions

Young Adult • We had a Resin-ating success with our June event Resin-ate. 12 teens came in and made paperweights and jewellery using epoxy resin. They used old beads, pieces of old chain, some flowers and leaves and even bugs!

Digital Literacy • 32 people attended 10 Digital Literacy classes during June.

• 39 people attended 10 Tech Talks during June. • The DLYA team presented a STEM workshop at the invitation of Mackay Northern Beaches High School. A group of year 8 and 9 students made light up paper houses using light dependent resistors and simple electronics.

• The DLYA Librarian presented a general library talk to the Mackay City Probus Women’s Group on Monday 24 June at the City Bowls Club.

Who Do You Think • This very successful programme has kicked off again for a third SHE Is? round in 2019 with 7 participants who will explore the life of one of their female ancestors over 8 weekly workshops.

• The previous two rounds of WDYTSI have created their own community who meet every fortnight at Dudley Denny City Library and continue to support and encourage each other in their Family History quests. • The Digital Literacy and Young Adult Librarian and the two historians, Jennifer Perry and Denise Neville, who created the program, have submitted a paper to be presented at the QPLA conference being held in Mackay in September.

Community and Client Services Monthly Review 1 - 30 June 2019

5.3 Artspace Mackay

Exhibitions

Activity Comments

Take Root (Colony): The large-scale community art project and art installation Take Root Project Another (Colony): Project Another Country by Alfredo and Isabel Aquilizan Country officially opened in the FIELD Engineers Gallery on Friday 14 June (169 attendees) and will run through until 14 August. More than 1000 Mackay residents, young and old, contributed to the cardboard colony by participating in workshop and drop-in art activities through March and April this year. Visitors to Artspace have another opportunity to actively participate in this wonderful project by making a house in the dedicated art-making station and leaving it for display. This activity will be ongoing throughout the exhibition and is timed to coincide with the winter school holidays and the Mackay Festival of Arts.

Robert MacPherson: Robert MacPherson: Boss Drovers opened on 4 May in Gallery 3 and Boss Drovers continues until 7 July. It is a touring exhibition from the Queensland Art Gallery / Gallery of Modern Art, which comprises of 200 drawings made the artist over a twenty-year period in the guise of his alter ego, Robert Pene, a Year 4 student at St Joseph’s Convent in Nambour, Queensland.

Focus on the collection: A Focus on the Collection exhibition in the Foyer Gallery showcasing Gwyn Hanssen Pigott ceramic works from the collection by Gwyn Hanssen Pigott, opened on 4 May and will remain on display until 14 August.

The Wall: Buff Diss The fourth artist to participate in the Artspace Mackay artist-in- residence program The Wall was Melbourne-based street artist Buff Diss. He is best known for his utilisation of tape to create large-scale murals. Buff visited Mackay to work on his mural on the Artspace Mackay Foyer Wall from Monday 1 to Saturday 13 April and used mappings of Mackay and the surrounding areas and colours from our unique environment to form a graphic narrative in mural form.

Community and Client Services Monthly Review 1 - 30 June 2019

Collection

Activity Comments

Glen Skien artists’ The Visual Arts Advisory Committee unanimously agreed to the books purchase of two artists’ books by Glen Skien from the recent group exhibition Pivot at Onespace Gallery, Brisbane. Glen Skein’s practice revolves around the reuse of materials and objects, and the nostalgia that the poetry of the past conveys. For Pivot, he has combined two- and three-dimensional works. These works are a response to Skien’s recent involvement in the 2018 Creative Fellowship at the State Library of Victoria.

Public Programs

Activity Comments

Kids Art Club Term 2, commenced on Saturday 18 May and ran through until Saturday 22 June with local artist Lisa Roebig Holmes. A total of 14 children have enrolled in classes in term 2. Kids Art Club is Artspace Mackay’s ongoing term-based art program for kids. Each week, students explore and respond to the exhibitions on show through fun- filled art activities.

Artist’s Talk: Alfredo Artist husband and wife team Alfredo and Isabel Aquilizan held a free and Isabel Aquilizan floor talk about their latest large-scale art installation Take Root (Colony): Project Another Country in the FIELD Engineers Gallery on Saturday 15 June. This was a wonderful opportunity for community members to hear first-hand the artists’ unique approach to their art practice and the importance of community development as an intrinsic part of their practice. The free artists’ talk attracted 38 participants.

Conversations with Art A free Conversations with Art session was held on Friday 21 June, with 4 participants attending. Held each month, Conversations with Art is a free and enjoyable discussion led by Artspace staff who encourage participants to look at images of traditional and contemporary artworks from gallery and museum collections from around the world.

Community and Client Services Monthly Review 1 - 30 June 2019

BMA Kidspace BMA Kidspace was held on Tuesday 25 June, with 80 people attending. Artspace Mackay’s ever-popular toddlers’ program, gives children under five a chance to explore and have fun with art in a climate of co-operative learning. The program includes free artist-run workshops and live musical entertainment.

Speed Date the A Speed Date the Collection event was held on Thursday 27 June. Collection This informal ‘date’ night is an opportunity for members of the community to ‘meet’ artists’ books from the collection. The initiative is volunteer-run and is proving to be a popular event with Artspace Volunteers and visitors alike, with many participants booking in for consecutive future events. The June SDTC event saw a total of 13 people participate in the free program.

Community and Client Services Monthly Review 1 - 30 June 2019

Monthly KPI Update

Service / Annual YTD June 19 Comments Activity KPI June 19

Visitors: 25, 000 30,348 2,378 Visitor numbers are very good, especially considering that the FIELD Engineers Artspace Gallery was closed for a three-week exhibition change-over period from 27 May – 14 June. We expect continued high numbers over July school holidays and Festival of Arts.

Web Visits 15,964 2,554 Huge increase in web visits for month of June. Up from 975 for the month of May.

Total Number of 1,846 3 3 new e-Newsletter subscribers for the e-Newsletter month of June. Subscribers

Facebook 6,428 20 Combined total for Artspace and Rock Subscribers Paper scissors Facebook pages. 20 new Facebook subscribers in the month of June 2019.

Exhibitions 12 18 4 1 new exhibition opened in June – Take Root (Colony): Project Another Country in the FIELD Engineers Gallery.

Public Program 7,329 379 Tracking well. Participants

Public programs 157 11 Tracking well. (inc. tours, BMA Kidspace, workshops, exhibition openings, markets, etc.)

Volunteer hours 2,606.50 235.5 Consistent with regular volunteer hours

Community and Client Services Monthly Review 1 - 30 June 2019

6. Mackay Entertainment & Convention Centre and Events

Overview

Over 8,600 patrons attended events at the MECC during June, pushing our year to date total to just a fraction under target at 154,536 (Target 155,000).

The MECC has had an overall attendance increase of 10% on the last Fiscal Year. Also, the total number of events and performances is up 12%.

MECC has been working closely with other programs to scope how to improve services at the centre. Information services and the finance department have been assisting the MECC in improving the speed of our Point of Sale system and its interface with our EFTPOS to improve our customer service.

Capital works including solar panel installation, external door replacement, auditorium public announcement system and security system installation continued this month.

Youth + Engagement

6 Possum Magic Workshops were carried out for Prep students at Victoria Park State School and Farleigh State School in the month of June. The workshops formed a bridge between the book and the production and included practical Drama activities that explored the plot, characters and themes of Possum Magic. Each workshop ran for 45 minutes and a total of 150 students attended. Feedback received from teachers was very positive;

“Thank you! Thank you! Our Prep students thoroughly enjoyed their drama workshops with Michael. He was incredible! All of our students enthusiastically participated and were 100% engaged. We can’t wait until the stage show.” – Nicole Arvidson, Victoria Park State School Prep Teacher

To coincide with the performance of BRUCE, Mirani State High School students attended a workshop exploring puppeteering techniques with Nick and Dan from The Last Great Hunt. The workshop included drama games, puppet construction, puppeteering techniques and the practical side of puppetry. 13 students and 2 teachers attended this workshop held in the Lynette Denny Space, and feedback the MECC received was quite positive;

“We had a great time at the workshop too. The students were so amazed at how simple puppetry can be yet so effective. I have some photos too which I can forward to you too!” – Sam Neill, Mirani State High School Arts HOD

Queensland Ballet hosted a Teacher Professional Development workshop in the Lynette Denny Space aimed at early years and primary school educators, this workshop provided practical information about incorporating dance into the classroom.

After liaising with The Friends of the MECC, sponsorship of tea, coffee and biscuits were supplied to Morning Melodies audience members on Friday 7 June. The response was very positive, with members of the public expressing their gratitude to making a morning at the theatre that little more special. Tea, Coffee and biscuits will be supplied for remaining shows in the 2019 Morning Melodies season.

Community and Client Services Monthly Review 1 - 30 June 2019

Business Events

MECC team is engaged in preparations to meet clients and professional conference organisers in Brisbane at the ConveneQ Exhibition, Tuesday 16th July.

The following conferences have been confirmed for the new Financial Year:

# of Date 2019 Venue Notes Delegates

local delegates 9/08/19 Future Workforces Summit 700 MECC only

100 including internationals Girlfriends Gaggle - Red Hat Society NZ and from 23/08/19 150 MECC Function/Conference Perth will come in from 1 week prior

Regional Convention of Jehovah's 6/09/18 1500 MECC Witnessess

100 Qld based Queensland Public Libraries Association 11/09/19 150 MECC delegates x 3 (QPLA) LEAD Conference nights

The Mackay Region Tourism 26/09/19 60 MECC 5 overnight Conference 2019

Bigger Better Stronger > Mackay Chamber 3/10/19 200 MECC date tbc of Commerce Conference

25/11/19 Reef Synthesis Conference 110 MECC 20 overnight

# of Date 2020 Venue Notes Delegates

2020 Resource Industry Network Safety March 200 MECC Conference

1/05/20 2020 Rotary District 9570 Conference 400 MECC

Association of School Business 26/05/18 350 MECC Administrators (Qld) Conference (ASBAQ)

Community and Client Services Monthly Review 1 - 30 June 2019

Target as at JUNE 2019 Comments Number of Performances fully 50% 62%  Exceeded Target cost recovered Minimum number of catered functions 140 189  Exceeded Target (excluding performances) Average attendance Auditorium 550 Auditorium 448  Under Target at events

Foyer/space 100 Foyer/space 109  Exceeded Target Halls 600 Halls 402  Under Target One Hall only 200 One Hall only 184  Under Target Number of non- 90 87  Exceeded Target utilised days Number of Performances at the 200 233  Exceeded Target MECC Number of 20 17  Under Target Conferences/Expos Number of Events with Attendance from outside Mackay 40 77  Exceeded Target Region LG area (Post Code Data) Number of Student 2,000 2,479  Exceeded Target Attendances

Number of 6 12  Exceeded Target workshops > Youth

Number of engagement 5 23  Exceeded Target workshops/activities Yearly occupancy of 155,000 154,536  Very Near Target facility Customer Hire 80% 94%  Exceeded Target Satisfaction

Number of regional events assisted through 6 12  Exceeded Target either financial or in-kind assistance

Number of regional 8 4  Under Target events ticketed Friends of the MECC N/A 6795.2  On Track Volunteer Hours

Community and Client Services Monthly Review 1 - 30 June 2019

FESTIVAL & EVENTS

Festival of Arts The Divine Miss Bette made an appearance at this year’s Mackay Show together with Festival programs, MECC flyers, along with our very own Manager of MECC & Events, Andrew Bobeldyk (pictured).

Together with Corporate Communications the Festival advertising, local and state-wide, has been going #Mental. This week, and in the weeks leading up to the festival, we’re enticing the rest of Australia to visit #MackayInJuly through nationwide magazine, The Music, with online and EDM advertising. Our CBD flags have also gone up and look incredible, with massive thanks to Vanessa Hart and the City Centre team.

The local community has gone crazy for the 2019 programs with over 5,000 handed out already.

Ibis Mackay has joined forces with the Festival this year to offer a fabulous deal for #MackayInJuly. Yet to go live, during the Mackay Festival of Arts, Ibis will be offering Queen rooms for $109 with a free $50 TurBARlence voucher for each night’s stay (minimum two-night stay). Patrons taking up this offer with Ibis will have access to the discounted Friends of the Festival tickets for the duration of the Festival.

Global Grooves

Global Grooves has secured a headlining performer all the way from Africa. African Beat, specialising in interactive African drumming, the performances are dynamic, authentic and create a sense of unity and team spirit through the power of music. Applications for stall holders and food vendors will be opened for assessment shortly.

We’ve begun next year’s application to secure sponsorship with Multicultural Events Queensland, to be completed before the end of July.

Community and Client Services Monthly Review 1 - 30 June 2019

New Year’s Eve

The team have secured the NYE River Party performances with a global sensation that is sure to be unforgettable. Baby Shark is set to take the Bluewater Quay NYE stage for everyone in the family to enjoy.

Community and Client Services Monthly Review 1 - 30 June 2019

7. Corporate Communications and Marketing

Mackay Show display: Our show display, highlighting services and initiatives of a variety programs across council, was once again a real show-stopper.

The library team rolled in its mobile library as a main attraction at the front of council’s #mackaypride pavilion and it was visited by hundreds of show-goers, many checking it out for the first time.

Parks and Environment featured a display themed “Find yourself in a park”, with useful information about recreation and relaxation in the region’s local parks, including various interactive displays. Visitors to the council pavilion were also able to sample some free, filtered, ice-cold water thanks to Mackay Water.

Other areas of interest ranged from a Capital Works booth, promoting major projects under way or in the pipeline, to Economic Development information, including recreational fishing, Mackay AFL and City Centre activities.

A major prize draw, a trip to Townsville for a NQ Cowboys experience, was won by Terri Leotta.

Community and Client Services Monthly Review 1 - 30 June 2019

SES Recruitment: An SES recruitment campaign was rolled out during June, including TV, radio, newspaper and social media advertising. SES volunteers in our region are ordinary people doing extraordinary things. The campaign aimed to recruit new members, particularly in some of the smaller communities in our region. It was centred around the Mackay Volunteer Expo at the Senior Citizens Centre on June 8 and the Emergency Services Day at Harrup Park the following day.

Budget 2019-20: Council’s 2019-20 Budget has been adopted. Information was rolled out on budget day via media releases and on council’s website and social media channels. This included a special budget edition of the Mayor’s From The Chambers video. More details about the budget can be found at mackay.qld.gov.au/budget2019

Register your pets reminder: A campaign to remind residents to register their pets by July 31 for a discount is under way. The campaign started with a social media presence, including short videos. It will ramp up this month, including TV, radio and newspaper advertising, in the lead-up to Pet Rego Day on the Civic Precinct lawns on Saturday, July 27.

Mackay Draws the Line: A sticker campaign to tackle domestic and family violence in Mackay continues to gain traction. Barton Street residents are among the latest to rally for the cause, placing stickers on bins in the West Mackay street. If you'd like to take a stand against domestic and family violence in your street, you can pick up a stack of bin, bumper or book stickers from council's administration building or the Jubilee Community Centre in the Civic Precinct. Mackay Regional Council Libraries also have limited stickers available.

Community and Client Services Monthly Review 1 - 30 June 2019

All website visits for June 2019

60,000 52,398

50,000

40,000

30,000

15,382 20,000

2,733 3,738 10,000 1,386 1,707

0 Artspace MECC Mackay City Botanic Mackay Sarina Sugar Centre Gardens Regional Shed Council

Trend of MRC website (mackay.qld.gov.au) visits

Community and Client Services Monthly Review 1 - 30 June 2019

MRC Facebook followers for June 2019

MRC social media for June 2019

Community and Client Services Monthly Review 1 - 30 June 2019

All facilities Facebook followers for June 2019

30,000 26,122 25,000

20,000

15,000 13,469 9,777 10,000 6,275 3,806 4,700 5,000 2,854 2,628

0 Artspace MECC Mackay City Botanic Mackay Sarina Mackay Mackay Mackay Centre Gardens Regional Sugar Shed Festivals Regional Council Council Libraries

Council meeting live streams views

463

272

204

109 85 58 0 61 52

Council Council Council Council Council Council Council Council Budget Meeting 13 Meeting 27 Meeting 10 Meeting 24 Meeting 8 Meeting 22 Meeting 12 Meeting 26 Council March 2019 March 2019 April 2019 April 2019 May 2019 May 2019 June 2019 June 2019 Meeting 26 June 2019

* June 12 meeting not live streamed due to global YouTube outage. ** Meeting views as recorded at the end of June. Views of each video can continue to increase as recordings are accessed via: mackay.qld.gov.au or youtube.com/counciltv

Community and Client Services Monthly Review 1 - 30 June 2019

eNewsletter subscribers

Artspace: 1846 (Last month: 1843) Botanic Gardens: 1203 (Last month: 1209) Community Development: 1233 (Last month: 1231) Council Connect: 3150 (Last month: 3161) Library: 14,594 (Last month: 14,670) Creative Mackay Ebulletin: 1303 (Last month: 1319) Recreation Services: 1157 (Last month: 1156) Mackay Region Planning Scheme 1227 (Last month 1233)

Council featured in 125 news stories duringJune 2019

Media Monitoring Break-Down June 2019 News Clips/Articles

0 1

25 0 Seven Television National Nine News Daily Mercury

99 The Australian Courier Mail

Advertising-PR spend for June 2019

Community and Client Services Monthly Review 1 - 30 June 2019

Community Engagement

Parks projects: It has been a busy time when it comes to consultation for parks projects. This was evident on the weekend of June 15 to 16 when information sessions were held for three projects – Cone Street Park, Canecutters Drive Park and Brownsey Court Park. Residents attending were able to provide feedback on plans to improve the parks in their neighbourhoods.

Activities included children drawing types of playgrounds they liked, the community chatting to team members and councillors and indicating equipment preferences on large posters as part of an interactive display. These information sessions attracted a strong response from the local community who were keen to have their voices heard. The feedback received at Canecutters Drive Park and Brownsey Court Park was varied, but the general attitude toward the proposed upgrades was very positive. Residents raised some concerns with the Cone Street Park improvement project and the majority requested that the open grass space stay as is.

An online survey was also devised for each park. These surveys closed on June 24. Future park projects include Woodlands District Park and Brooksfield, both of which have had engagement plans devised.

Notification: Activities to inform stakeholders in June included a letterbox drop and/or face-to-face meetings about projects, including a shared path on Harbour Road and Ron Searle Drive, a shared path and the removal of some trees at Old Shoal Point Road, pavement works on Sams Road, the sealing of a portion of Connors Road, and footpath construction on the northern side of Holts Road. All notifications sent out to the community can be found on connectingmackay.com.au/letters

Community and Client Services Monthly Review 1 - 30 June 2019

Major projects: Consultation continues for major projects, including the Queens Park Revitalisation. Meetings have also been held to start planning for future projects, including two Shakespeare Street drainage works, the Campwin Beach boat ramp, improvements to Halliday Bay connecting pathway and carpark, Leisure Street future road works and Finch Hatton Gorge Road, just to name a few.

Below is a list of the larger, more significant Community Engagement projects.

Level of Project Name Activity Department Plans and activities Engagement

Progressed to Responding to enquiries next stage of about the project. Updating the project- Queens Park Major Projects information on Connecting Inform/Consult construction Mackay soon to

commence Milton/Boundary Ongoing Preliminary discussions to Road traffic planning to Capital Works confirm impacts on Inform lights inform key community stakeholders Flyers have been Holts Road Ongoing Capital Works distributed. Stakeholder Inform shared footpath meetings taken place. Campwin Beach Attended constructability Upcoming Design/Planning Inform Boat Ramp meeting Closing off survey on 30 Cyclone Debbie Consultation Community and Involve/ June and collating data for Flood Studies sessions Client Services consult reporting. Design is being finalised. Stakeholder meetings with Harbour Road affected business owners. Ongoing Design/Planning Inform Shared Path Unaffected business owners to be informed once project goes out for tender. Ongoing Preparing to engage the community in how to Cone Street Development improve their park. Inform/consult Park Services Engagement materials prepared. Ongoing Development Preparing to engage the Services community in how to Canecutters improve their park. Inform/consult Drive Park Engagement materials prepared. Ongoing Development Preparing to engage the Services community in how to Inform/consult Brownsey Drive improve their park. Park Engagement materials prepared. Inform North Mackay Ongoing engagement being Ongoing Capital Works Rotary Lookout led by project manager Bridge/Goldsmit Inform Maintaining contact with h streets traffic Ongoing Capital Works project lead. lights

Community and Client Services Monthly Review 1 - 30 June 2019

8. Emergency Management

Overview Emergency Management is continuing to implement the recommendations from the After Action Review after the 2018 bushfires. Work is progressing well with various triggers and actions, evacuation plans and roles and responsibilities all nearing completion.

We have also begun the transition process from Guardian Command software system to the new Guardian Information Management System (IMS). The new platform hosts a range a new functionality for Local Disaster Co-ordination Centre (LDCC) staff and also to the general public during disaster situations. This new platform will give LDCC staff a greater wholistic view on the event and streamlined communications between agencies.

Funding has been successful under the Disaster Resilience Fund for the installation of flood monitoring cameras on priority areas of the river monitoring network. These cameras will enhance the visibility in hard to reach areas of the region of rising flood waters, including Netherdale, Finch Hatton, Beaconsfield, Bells Creek, North Mackay and McCready's Creek.

CQ Rescue Emergency Services Day Council participated in the annual Emergency Services Day held at Harrup Park showcasing the regions vital emergency services and promoting effective disaster relief resources. This was well attended by the regions many emergency services showcasing their services, and well received by the public.

Evacuation Centre Training The Red Cross in conjunction with QFES ran a 1-day Evacuation Centre course which was delivered to a large group of persons from numerous different organisations across the region including representatives from Isaac Regional Council. Participants learnt the fundamentals of operating an evacuation centre and participated in a ‘life of an evacuee’ walkthrough simulation. Loads of skills learnt and new relationships were formed. Fantastic outcome for all.

Community and Client Services Monthly Review 1 - 30 June 2019

CQ DMO Forum Central QLD Disaster Management Officers forum took place in Yeppoon. Agenda included discussion on 2018 Bushfire impacts and recovery efforts

Volunteer Emergency Liaison Officers, staff and Councillors came together for training in the Queensland Disaster Management Arrangements. Thanks to Carla Adams from Queensland Fire and Emergency Services for delivering the training and to all who participated

Community and Client Services Monthly Review 1 - 30 June 2019

Recovery

Department of Environment and Science Bushfire Resilience Program presentation/meeting Presentation provided by QPWS on their proposed bushfire resilience program

Community and Client Services Monthly Review 1 - 30 June 2019

SES

Mackay Regional SES Unit Local Controller Selina Neill was selected by Queensland Fire & Emergency Services (QFES) to attend the Queensland Police Service (QPS) Senior Leader Development Course held in June at the QPS Police Academy at Oxley. The course attracts leaders from QPS, QFES, Corrective Services and the Hong Kong & China Police Forces. Selina completed the course top of the class and the project she developed regarding SES membership options has been approved by QFES for implementation in the organisation as a pilot. More information on this pilot will be forthcoming.

Selina also attended the 2019 Australian & New Zealand Disaster Management Conference and the 2019 Australian & New Zealand Search & Rescue Conference on the Gold Coast. The program included presentation of papers around various themes including leadership in emergency management, agency collaboration and lessons learned from real disaster scenarios.

Mackay has secured delivery of a QPS Search & Rescue Field Coordinators Course for Mackay Area SES volunteers in September. This highly sought course provides SES members with the skills to assist police in the forward command post during search & rescue operations.

An intensive recruitment campaign run throughout June resulted in numerous expressions of interest from the community in joining the Mackay Regional SES Unit. An Information & Recruitment Night is scheduled for early July.

Operations

Activity Event Comments Recruitment Mackay Volunteers Expo Unit members attended the expo as part of a current recruitment campaign, resulting in 16 expressions of interest in membership. Community CQ Rescue Emergency Unit members provided community education on Education Services Day emergency preparedness and received 33 expressions of interest in membership. Community North Mackay Rotary The Deputy Local Controller gave a presentation on the education SES Community Mia Mia Picnic Members from Mirani Group attended and provided education education about emergency preparedness. Activation Search & Rescue Members from Mackay and Mirani Groups stood up to assist QPS and Isaac Regional SES Unit with a search for a missing person in the Isaac Region. The search was called off shortly after when the missing person was located.

Membership - Active Groups

Group May19 June19 Membership notes Armstrong Beach 6 6 Calen 7 6 Member resigned due to medical reasons Mackay 109 109 Mirani 30 30 Sarina 18 18 TOTAL 170 169 Several new membership applications are currently being processed and a recruitment intake is scheduled for next month. This will see membership numbers increase over the next few months.

Community and Client Services Monthly Review 1 - 30 June 2019

Membership - Non Active Groups #

These Groups are currently not actively training due to low membership numbers. A recommendation regarding the future viability of these Groups is pending a review by the SES Unit Strategic Direction Group* In the meantime, the remaining members of these Groups may still train and take part in operations with other Groups.

Group Members Vehicles Equipped Trailer Notes Campwin 2 1 2 Vehicle currently being garaged and Beach utilised by Sarina Group Koumala 0 1 1 Vehicle and trailer currently being garaged and utilised by Sarina Group Midge 2 1 2 Vehicle currently being utilised by Point Mackay Group TOTAL 4 3 5

Mackay Regional SES Unit Hours

The following indicates hours put in by the volunteers. It does not include hours of the Local Controller.

There were no operations in June.

Community and Client Services Monthly Review 1 - 30 June 2019

9. Health & Regulatory Services

Overview

Health and Regulatory Services has been busy over the past month. All service areas, including environmental health, environmental protection, pest management, vector control, development compliance, animal management, regulated parking and local laws have actively been responding to requests for service and assistance from the community and taking action to ensure public health, safety, order, equity and environmental values are being maintained.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in June 2019.

Sites Inspected Sites Treated Hectares Treated 166 62 479 ha

Community and Client Services Monthly Review 1 - 30 June 2019

Licensing and Approvals Summary for June 2019

Premises % % Non - New and Renewal Premises Inspected Compliant compliant Applications Approved

Caravan Park 1 100% 4 Accommodation 15 Swimming Pools 18 Outdoor Entertainment/Event 1 100% 1 Permit Footpath Dining 4 Skin Penetration 6 Temporary Food 11 100% 8 Vending 3 Total 13 188 # Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice

With the introduction of Eat Safe Mackay, food licensing inspection data will now be displayed in the following table:

New and Premises Renewal Premises Inspected 5 Star 4 Star 3 Star 2 Star 0 Star Applications Approved

Food Business 56 9 7 34 1 5 129

Basic summary of star rating meanings:

Excellent performer – Excellent record keeping, procedures, cleanliness 5 Star and sustainable food safety practices.

Very good performer – Very good cleanliness, food safety practices and 4 Star some records and procedures.

Good performer – Good level of compliance and overall acceptable 3 Star standard. Clean and meeting legislation.

Poor performer – Low level of compliance, more effort required. I.e. Very 2 Star unclean premises, poor hygiene practices. Non-compliant performer – A general failure to comply, with major effort required to rectify issues. Critical non-compliances. I.e. Very unclean premises, poor hygiene practices, incorrect temperatures and presence of pests and vermin.

Community and Client Services Monthly Review 1 - 30 June 2019

Note – Officers actively work with business operators to achieve compliance using appropriate regulatory tools.

Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 1 June 2019 Slade Point 2 dogs on leash, 1 caution 1 June 2019 Ooralea 1 dog on leash 1 June 2019 Glenella 0 dogs on leash 2 June 2019 Seaforth 5 dogs on leash 4 June 2019 East Mackay 20 dogs on leash, 3 cautions 6 June 2019 East Mackay 10 dogs on leash, 3 cautions 9 June 2019 Slade Point 4 dogs on leash 9 June 2019 South Mackay 5 dogs on leash 12 June 2019 Rural View 23 dogs on leash, 1 caution 13 June 2019 Rural View 5 dogs on leash 16 June 2019 Shoal Point 2 dogs on leash 22 June 2019 East Mackay 3 dogs on leash 22 June 2019 Bucasia 1 dog on leash 23 June 2019 North Mackay 8 dogs on leash 23 June 2019 Bucasia 5 dogs on leash 23 June 2019 Bucasia 7 dogs on leash 23 June 2019 East Mackay 6 dogs on leash 25 June 2019 Blacks Beach 17 dogs on leash, 7 cautions 26 June 2019 Blacks Beach 12 dogs on leash, 3 cautions

Community and Client Services Monthly Review 1 - 30 June 2019

Pest Management

Baiting Programs for Wild Dogs & Feral Pigs 120

100

0 July Aug Sept Oct Nov Dec Jan Feb March April May June

Hours 2017/18 Hours 2018/19 No. of properties 2017/18 No. of properties 2018/19

The hours noted above include preparation activities and conducting baiting sessions. Baiting is not conducted in wet weather due to the ineffectiveness.

Surveying & Spraying Weeds 160

140

120

100

0 July Aug Sept Oct Nov Dec Jan Feb March April May June

Hours 2017/18 Hours 2018/19

Surveying and spraying are conducted on roads. Surveying is also conducted on private property throughout the region.

Community and Client Services Monthly Review 1 - 30 June 2019

Education and Training Sessions

Food Training Sessions Food training sessions are conducted for non profit organisations and for festival and events. Summary of sessions conducted: -

Food Safety Training 300 20 18 250 16 277 278 200 14 12 201 150 10 161 8 100

6 Sessions of No. No. People Trained 50 4 2 0 0 2015/16 2016/17 2017/18 2018/19 Year

Environmental Health School Sessions 1000 40

900 35 939 800 30 700 801 25 600 767 500 20 544 400 15 300 No. of sessoins

No. Students attended 10 200 100 5 0 0 2015/16 2016/17 2017/18 2018/19 Year

School education includes responsible pet ownership and dengue fever awareness.

General

Pest Management Officers attended Finch Hatton Show, Hampden Progress Association regarding wild dogs and Dalrymple Coal Terminal staff regarding General Biosecurity Obligation.

Community and Client Services Monthly Review 1 - 30 June 2019

Customer Requests

Throughout June 2019, 679 requests for service were received, compared with 752 for June 2018.

77% were completed in nominated timeframes for this month. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

Customer Requests H & RS Requests Actioned 1000 900 800 700 600 77% 73% 500 71% 77% 80% 78% 77% 83%

Total 77% 400 64% 74% 75% 70% 300 200 100 0

Lodged Requests Actioned within SLA count

Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months.

Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

Community and Client Services Monthly Review 1 - 30 June 2019

Regulated Parking Infringements Issued

750

650

550

450 Total 350

250

150

Infringements Issued

Local Laws, Environmental Health & Development Compliance 40 Infringments Issued 35 30 25 20 15 Total 10 5 0

Local Laws Infringements Environmental Services Infringements Development Compliance Infringements

June 2019 Development Environmental Services Local Laws Infringements Compliance Infringements Infringements Animal not registered within 14 days of keeping (12) Failure to comply with a compliance notice (6) Animal wandering at large (6) 1 NIL Objects on allotment more than once in 12 mths (1) Failure to comply with minimum standards (1)

Community and Client Services Monthly Review 1 - 30 June 2019

Animal Registrations - Number of Dogs & Cats Registered

Cat and dog registrations open in May each year, with discounted options available up until the end of July. Registrations have now commenced, with numbers to be reported in future months.

Off Street Car Parking – PayStay

Parking Revenue 25,000.00

20,000.00

15,000.00

10,000.00

5,000.00 Revenue DollarsRevenue

- Jan- Jun July Aug Sept Oct Nov Dec Feb Mar Apr May Jun 19 Meters 3,00 4,21 4,35 3,82 4,16 4,31 3,70 4,60 3,87 3,70 3,28 4,37 3,43 PayStay 13,3 14,1 15,0 13,2 15,2 14,9 11,4 13,7 15,6 15,6 13,7 17,7 14,4

2018/19 Months PayStay Meters

June revenue has returned income to historical trends after higher than usual May 2019 figures.

June 2019 has generated $1494.09 more revenue than previous June of 2018.